User Manual
Contents
1. Potential emergency or cautious situations e am walking to my car at night and think someone is following me e think someone is in my house e have this weird tingling in my arm and am not sure what to do General assistance e locked myself out of my house without the keys e I m having some problems getting my car started e I m running out of gas and need directions to the nearest gas Station Unique situations e heard a weird noise on my roof 29 e I m having trouble breathing e My dad never came to pick me up from school Though we have listed tvpical use scenarios if vou re ever in doubt as to whether or not to call 5Star simply call and a friendly 5Star Agent will assist you Where to Use the Splash You can use your Splash at home or on the go wherever you have cellular service The Splash is also waterproof so you don t have to worry about using it in the shower accidentally dropping it in the sink or that unexpected rain Coverage and service are not available everywhere You will not be able to make 5Star or 9 1 1 calls when cellular service is not available 30 IMPORTANTI The Splash is rated to be submerged in up to 3 feet of water for up to 30 minutes In the event your Splash becomes wet be sure to dry it as soon as possible especially before placing into the Charging Cradle Calling 5Star 1 Firmly press and release2. Position Guide TOPVIEW b SIDE VIEW Charging Contacts Power Connector Power gt Cord NE POWER CORD 19 Position Guide Shows vou how to position the Splash in the Charging Cradle Charging Contacts Allows charging of the Splash when cradled Power Connector Allows connection with the Power Cord to power the Charging Cradle Power Cord Provides power to the Charging Cradle from a wall outlet 20 Setting up the Charging Cradle 1 Determine where vou would like to place vour Charging Cradle DO NOT PLACE THE CHARGING CRADLE IN A LOCATION WHERE IT COULD GET WET 2 Plug the small end of the Power Cord into the Charging Cradle s Power Connector located on the side 3 Place the Charging Cradle onto a flat surface and plug the Power Cord into a compatible wall power outlet 21 22 IMPORTANTI While the Splash is waterproof the Charging Cradle is not Do not place the Charging Cradle in areas where it can get wet If your Splash happens to get wet please be sure to dry it before placing it into the Charging Cradle Failure to do so may cause an electrical shock or fire hazard The Splash is rated to be submerged in up to 3 feet of water for up to 30 minutes Charging the Splash 1 Align the Splash with the Charging Cradle so that it is oriented in the same way as displayed in the Position Guide on the Charging Cradle great
3. Just In Case Notes Just in Case Notes can be used to share a variety of notes to 5Star Agents such as future events names of people you ll be with and hearing or speech conditions This information will be used by The 5Star Agent to better assist you during your calls Once logged into your MyGreatCall account you will be able to review your notes add more notes and edit or delete any existing notes 48 Manage vour Billing Information To conveniently help you manage your billing information you can go to www mygreatcall com and update your billing address and credit card information as well as review your payment history This is particularly useful if you know the credit card you have on file is about to expire and you want to avoid any disruptions to your 5Star service Welcome to the GreatCall family 49 TERMS AND CONDITION Welcome to the GreatCall family By subscribing to the 5Star Service you accept without limitation or qualification these terms and conditions of use We may change these terms and conditions from time to time with or without notice and you agree to be bound by any such changes PLEASE READ THIS DOCUMENT CAREFULLY AND KEEP A COPY OF IT IN A SAFE PLACE IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU THIS DOCUMENT CONTAINS IN THE PARAGRAPH TITLED HOW WE WILL RESOLVE DISPUTES ARBITRATION AGREEMENT
4. ss ssessensnnnzensenzensnnzzenannnzznannzzna 18 Setting up the Charging Cradle renne 21 Charging esplosi 23 When to Charge the Splash sssssseesensanzansenzansenanzennzz 25 SECTION 3 USING THE SPLASH ssensesensasennasnonnsaznnnnnnesa 27 Turning on the Splash 27 Tumie othe Splash ien ra ija ai kariki isti 28 3 WhentoUsetheSplash ccilani a ie 29 Where to Use the Spes 30 Calls 31 If your Call to 5Star Requires Emergency Assistance 32 Calling 9 1 1 in an Emergency with the Splash 34 Answering Incoming Calls on the Splash 34 Connecting with Urgent Cale 36 About the Service Indicator cnc 37 About the Battery Indicator sssssesessanzansenzansenzannesezz 38 Attaching and Removing the Accessory Clip 39 Using the Keychain Attachment rire 40 SECTION 4 MANAGING YOUR ACCOUNT 41 Manage Your Personal Profile ssssessennzensanzennsnnzznn 42 Send a Test Call to Your SplaSh rire 44 P Send a Tone to Find a Misplaced Splash 46 Locate Your Splash Using GreatCall LinK e 46 Manage Just In Case Notes ss ssessensznnennnnzznnnnnzzn 48 Manage your Billing Information sssessesesenzznnnznzzz 49 TERMS AND CONDITIONS wivssassssassevcascesssccssdessssuctiesivesvacisces 50 MONTHLY CHARG
5. CLASS ACTION WAIVER AND FORUM SELECTION CLAUSE AN ARBITRATION AGREEMENT THAT WAIVES YOUR RIGHT TO AJURY TRIAL AND A CLASS ACTION WAIVER A CHOICE OF LAW PROVISION AND A FORUM SELECTION CLAUSE How Your 5Star Service Works 5Star system is only available in the United States 5Star IS NOTA SUBSTITUTE FOR 9 1 1 and in fact if 5Star conferences in 9 1 1 emergency services on your behalf there could be a delay in reaching 9 1 1 emergency services The service will only work if your account is current on payment and if your device is charged turned on has network access and the 5Star Service is enabled 5Star service may not be available in remote or enclosed areas You agree that once you enroll in 5Star service we will be able to track your approximate location whenever your device is turned on and that we can provide this information to third party service providers in case of an emergency or service incident However we cannot guarantee that we can 50 track your exact location and in some cases we may only be able to provide the information provided in vour personal profile We will onlv use vour location information for providing 5Star service Vour Use of 5Star You promise not to use the 5Star Service for any fraudulent unlawful or abusive purpose or in any way that interferes with our provision of services to our other customers If you do any of these things you agree you will be responsible for any amount anyone else claims
6. This number is used for activating Reset Button DO NOT USE unless vou are instructed to do so bv a GreatCall Representative 10 By design there is no volume control If you are in a location where the device s sounds may be disruptive you may want to turn off your device Make sure to turn it back on afterward so that it is ready for any unsafe situation you may encounter If you are in a noisy area you may need to move the device closer to your ear or to your mouth 11 SECTION 1 ACTIVATING THE SPLASH IMPORTANTI Do not turn on or charge your device until you have set up your account If you turn it on prior to setting up your account the device may fail to activate If the device failed to activate power off and start with Step To ensure that your Splash is activated successfully it is important that you follow these simple steps when activating If you purchased your Splash directly from GreatCall by phone or on greatcall com please skip to Step Otherwise please proceed to proceed to Step 12 ED Gather required information The following information will be required in order to activate vour Splash e The primarv Splash user s name home address address must be U S based and not a PO Box and phone number e The billing address e The email address of the person managing the account e Avalid credit or debit card e Name and phone numberof at least one emergencv contact e The Z d
7. either you or we bring an action in a court seeking provisional interim equitable relief pending resolution of an arbitration such provisional interim relief must be exclusively sought in the state or federal courts located in San Diego Countv California For more information on AAA its Rules and Procedures and how to file an arbitration claim you may call AAA at 800 778 7879 write the AAA at 1633 Broadway 10th Floor New York New York 10019 or visit the AAA website at http www adr org Governing Law To the fullest extent permitted by law and except as explicitly provided otherwise this agreement and any disputes arising out of or relating to it will be governed by the laws of the state of Delaware in accordance with the Federal Arbitration Act without regard to its conflict of law principles and by any applicable tariffs wherever filed Our Relationship With You This agreement does not create any fiduciary relationships between you and us It doesn t create any relationship of principal and agent partnership or employer and employee either We Can Assign This Agreement 61 We can assign this agreement or your obligations to pay under it in whole or in part to anyone we choose You cannot assign this agreement or your obligations to anyone else without our prior written consent This Is The Entire Agreement This agreement is the entire agreement between you and us It supersedes all other agreements or representation
8. fe greatcall splish User Guide Welcome to GreatCall Your GreatCall Splash comes with 5Star Medical Alert Service With 5Star you ll have immediate dependable access to our NAED Certified 5Star Agents who are trained to provide help in uncertain or unsafe situations 24 hours a day 7 days a week We welcome your feedback anytime If we can help you be more prepared please write us at GreatCall Customer Service P O Box 4428 Carlsbad CA 92018 email us at customerservice greatcall com or call us at 1 800 463 5412 Best Regards Your Friends at GreatCall IMPORTANTI If you purchased the Splash for a family member or you are a caregiver you should add the GreatCall Customer Service number 1 800 463 5412 to your personal contact list or cell phone You should store this phone number because there may be some unique circumstances when you will need to contact GreatCall Customer Service The 5Star Medical Alert Service can only be contacted through The Splash device Contents ITEMS IN THE SPLASH BOX 6 A Som glaciali 7 SECTION 1 ACTIVATING THE SPLASH sccscsscsrseceecseceees 12 Gather required information ssssesessenzanzansanzansnnzesea 13 Go online or call to set up your account 14 Turn on the Splash to activate ssssessessnnzansenzanznsenz 15 SECTION 2 CHARGING THE SPLASH sccscsscersersoeseceees 18 The Charging Cradle
9. forit butwe can t promise that any service providers will respond in a timely manner or at all Furthermore we can t promise we will provide the best service provider or guarantee any level of service from such service provider The laws in some places require an emergency situation to be confirmed before emergency service providers will provide service We will not contact emergency service providers in these locations in response to your call if we cannot hear your request for assistance or otherwise confirm that an emergency exists We will attempt to have an agent contact you after you have completed a 9 1 1 call to make sure that you do not need additional assistance but cannot guarantee this service in all cases or for all devices About The Software 5Star service requires software on your device that we may need or want to change from time to time We may do this remotely or through a third party service provider without notifying you first You do not own the Splash software or acquire any rights to use or modify the Splash software on your own Our Right To Terminate Or Suspend Your 5Star Service We may terminate your 5Star service without cause in which case we will give you notice 30 days prior to the effective date of termination after which your account will be deactivated and your service will terminate This means that we can decide to cease providing the 5Star Service to you at any time and for any reason even for reasons unre
10. from us plus any expenses resulting in whole or in part from your actions You are solely responsible for maintaining the content and accuracy of your personal profile with 5Star Your Responsibility To Pay For 5Star Service You are responsible to pay for your 5Star service on time and unless the law provides otherwise in full Ifyou purchase a year of service in advance and stop your service in the middle of the annual period we will refund you the remaining months of the 5Star Service You are also responsible for directly paying all charges for services provided to you by others such as emergency service providers Your Responsibility To Tell Us Right Away About Disputed Charges If you object to any fees or charges for services you must tell us in writing within 60 days after the fee or charge is incurred unless the law does not allow a limit or the law requires a longer period or you are waiving the dispute 51 Vour Responsibilitv To Pav For Taxes And Government Fees Vou promise to pav all federal state and local taxes and other fees and service charges that we are required by law to collect and remit to the government on the Services we provide to you These charges may change from time to time without advance notice Your Responsibility For Others Who Use Your 5Star Service You are solely responsible for any use of the 5Star Service associated with your device even if you are not the one using it and even if you later c
11. privilege and privacy recognized at law and g a decision by the arbitrator including any finding of fact and or conclusion of law against either you or us shall be confidential unless otherwise required to be disclosed by law or by any administrative body and may not be collaterally used against either of them in existing or subsequent litigation or arbitration involving any other person customer With the exception of subparts b and in the paragraph above prohibiting arbitration ona class or collective basis if any part of this arbitration provision is deemed to be invalid unenforceable or illegal or otherwise conflicts with the Rules and Procedures then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid unenforceable illegal or conflicting provision were not contained in these terms of conditions of use If however either subpart b or is found to be invalid unenforceable or illegal then the entirety of this arbitration provision shall be null and void and neither your or we shall be entitled to arbitration 60 In the event this agreement to arbitrate is held unenforceable or in the event AAA refuses to arbitrate the dispute all controversies disputes demands counts claims or causes of action between vou and us shall be exclusivelv brought in the state orfederal courts located in San Diego County California Further in the event
12. service provider who sends you data or information through 5Star is liable for any errors defects 58 problems or mistakes in that data or information and 9 vou agree that the limitations of liabilitv and indemnities in this agreement will survive even after the agreement has ended These limitations of liability apply not only to you but to anyone using the 5Star Service on your behalf to anyone making a claim on your behalf and to any claims made by your family employees customers or others arising out of or relating to your 5Star service Some states don t allow an exclusion or limitation of incidental or consequential damages or certain other damages so some of the limitations above may not apply in some situations How We Will Resolve Disputes Arbitration Agreement Class Action Waiver and Forum Selection Clause If you and we have a disagreement related to 5Star service or the validity of these terms of conditions of use we ll try to resolve it by talking with each other If we can t resolve it that way we both agree to use confidential binding arbitration not lawsuits except for small claims court cases to resolve the dispute We agree that any controversy or claim between us will be settled by one neutral arbitrator before the American Arbitration Association AAA There s no judge or jury in arbitration arbitration procedures are simpler and more limited than rules applicable in court and review is limited B
13. simply advise them you are making a test call If you press the Call Button and hang up they will treat your call as an emergency 45 Send a Tone to Find a Misplaced Splash If you have lost or misplaced your Splash a special tone can be sent to it to assist you with finding it Simply use the Ping My Device feature found on www mygreatcall com to send a distinctive tone to your Splash The Ping My Device tone will play for a limited time and then stop If you find your Splash while the special tone is playing press and release the Call Button to end the tone Locate Your Splash Using GreatCall Link With select GreatCall service packages you can view the last known location of your Splash on a map by using GreatCall Link found at www mygreatcall com Not only will you be able to use an interactive map to locate your device you can also 46 allow familv caregivers to connect with vour device and view kev information through a smartphone or web app GreatCall Link will enable familv caregivers to e Get directions to the last known location of your Splash e Update the location to get the latest whereabouts of your Splash e Quickly identify the battery level and whether your Splash is powered on or off e View a quick summary of daily activities based on the locations setup in your Personal Profile e View a history of 5Star or 9 1 1 calls made where the call was placed and outcome if available 47 Manage
14. under any theory including but not limited to fraud misrepresentation breach of contract personal injury or products liability is limited to an amount equal to the portion of the charges to you for the services relating to the period of service during which such damages occur 4 unless otherwise provided in this agreement your maximum liability to us under any theory including but not limited to fraud misrepresentation breach of contract personal injury or products liability is limited to any charges due and owing by you to us 5 neither you nor we can recover punitive damages treble consequential indirect or special damages or attorney s fees You and we agree not to make and to waive to the fullest extent allowed by law any claim for damages other than direct compensatory damages as limited in this agreement 6 no one is liable to you for dropped calls or interrupted service or for problems caused by or contributed to by you by any third party by buildings hills tunnels network congestion weather or any other things we do not control 7 notwithstanding anything else in this agreement you agree to excuse any non performance by us or any service provider caused in whole or in part by an act or omission of a third party or by any equipment failure act of god natural disaster strike equipment or facility shortage or other causes beyond the control of us or our service providers 8 you agree that neither we nor any
15. 2 USERGUIDEV4
16. ERWISE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY NON INFRINGEMENT OR THIRD PARTIES RIGHTS AND FITNESS FOR PARTICULAR PURPOSE AND FREEDOM FROM COMPUTER VIRUS Specifically we and our affiliates make no representations or warranties about the accuracy reliability completeness including errors or omissions currentness or timeliness of content software text graphics links or communications provided on or through the use of the service Limited Warranty for the Splash We warrant to you if you are the original purchaser of a Splash device the Splash that the 56 Splash is free from defects in material and workmanship under normal use and service for one vear from the date of purchase This Limited Warrantv is conditioned upon vou properlv using the Splash This Limited Warrantv does not cover a defects or damage resulting from accident misuse abuse neglect unusual phvsical electrical or electromechanical stress or modification of anv part ofthe Splash or cosmetic damage b equipment that has the serial number removed or made illegible c anv plastic surfaces or other externallv exposed parts that are scratched or damaged due to normal use d malfunctions resulting from the use of the Splash in conjunction with accessories products or ancillary peripheral equipment we have not furnished or approved e defects or damage from improper testing operation maintenance installation or ad
17. ES esesessesosoesesoesesesossosoesesesocsososseseeseseso 62 OUR 30 DAV RETURN POLICY scscssscssssssssscssserserceecees 62 HEALTH AND SAFETY INFORMATION sssnsnssnennenenzznenennens 63 ITEMS IN THE SPLASH BOX The Splash Charging Cradle Power Cord Accessorv Clip Kevchain Attachment User Guides To help make the Splash more convenient for vou we also offer other accessories and services To learn more or purchase go to www greatcall com or call Customer Service at 1 800 463 5412 THE SPLASH Microphone Batterv Indicator Power Button Call Button Service Indicator Speaker FRONT LEFT SIDE Microphone Picks up the sound of your voice for calls Battery Indicator Shows the battery strength of the Splash Call Button Allows you to call the 5Star Center or 9 1 1 Service Indicator Indicates the presence of wireless coverage and that the Splash is ready to use Speaker Allows you to hear the 5Star Agent 9 1 1 Operator others conferenced in by 5Star or voice and tone signals Power Button Turns the Splash on and off Accessorv Accessorv Clip Charging Contacts RIGHT SIDE BACK Accessorv Clip Allows vou to attach the Splash to a purse backpack or kevchain Charging Contacts Allows charging with the supplied Charging Cradle Accessorv Slot Allows vou to attach the Accessorv Clip Serial Number
18. by navigating to www mygreatcall com on your computer s web browser and following the easy instructions to create an account Once registered you can go to www mygreatcall com to log into your MyGreatCall account at any time to e Manage Your Personal Profile e Send a Test Call to 5Star e Send a Tone to Find a Misplaced Splash e Locate Your Splash using GreatCall Link e Manage Just In Case Notes e Manage your 5Star Billing Information 41 Manage Vour Personal Profile Vour Personal Profile provides our 5Star Agents important information that will be critical in assisting vou in uncertain or unsafe situations The more information vou provide the better we can assist you You can start with basic information and return later to www mygreatcall com to easily update or add more information It is a good idea to periodically review the information to be certain it is still accurate Typical information you provide will include e Information like vour name phone numbers gender date of birth and your primary language e Locations you frequently visit such as your home address work gym doctors offices or vacation home e Emergency contacts or people we can notify on your 42 behalf in case of an emergencv e Medical information such as medications doctors hospi tals and medical or phvsical conditions e Vehicles that you drive including make model color and license plate number If you do not
19. call Aligning the Splash with the Charging Cradle 23 2 Lower your Splash into the Charging Cradle until the Charging Contacts on both the Splash and Charging Cradle make contact You will hear a tone from the Speaker indicating that the device is placed properly and charging Inserting the Splash into the Charging Cradle 3 The Batterv Indicator will blink green during the charging process Once fullv charged it will remain solid green 4 To remove the device from the Charging Cradle simply grasp your Splash and lift up and away from the Charging Cradle You will hear a tone from the Speaker indicating that it is no longer charging Unless additional charging is required the Battery Indicator will turn off to save power When to Charge the Splash Always place your Splash in the Charging Cradle when not in use so that it is always ready when you need it most We recommend charging each night when you go to bed When the battery is low the Battery Indicator will flash red and you will hear a repeating tone to charge The tone will repeat more frequently as the battery level decreases 25 If the batterv loses all of its charge the device will power off The Splash will power back on shortly after it is placed in the Charging Cradle To protect the battery the Splash will automatically stop charging if the device temperature drops below 32 F or over 113 F Charging will automatically resume when the de
20. ency service providers the police or other third parties Please note that our agents may also remain on the line ifthey conference in a third party to assist in completing a service request Please understand that 5Star is not required to release any audio or physical records that are created as part of the 5Star Service without a subpoena unless otherwise required by law We will do our best to accommodate you if English is not your first language and you require translation services but we cannot guarantee the availability or competence of a third party translator Your Interactions With Urgent Care Through 5Star Urgent Care brought to you in partnership with FONEMED is not a substitute for dialing 9 1 1 and should not be used in a case of emergency FONEMED s registered nurses offer advice regarding health care decisions but they do not prescribe medications or make diagnoses We are not liable for any act or omission including negligence of any FONEMED employee We are not a health care provider and do not provide health care services You should seek the advice of your physician if you have any questions about medical treatment 53 Connection To Other Service Providers Our agents may link conference or transfer you to other service providers such as the police fire department ambulance service 9 1 1 emergencv services or towing service We ll use reasonable efforts to contact appropriate service providers for help when vou ask
21. have access to www mygreatcall com you will be able to provide us with your Personal Profile details securely by phone fax or mail A Personal Profile form will be included in your GreatCall Splash Welcome Kit which you will receive by mail within a few weeks after activation 43 The 5Star service and Personal Profile is limited to one user per subscription and cannot be shared with another person The profile information vou provide is personal to vou and could be critical in assisting you in an emergency Send a Test Call to Your Splash You can confirm that your Splash is functioning properly by using the automated Test Call feature within MyGreatCall Our 5Star agents are helping other customers with real situations So we recommend navigating to www mvgreatcall com and using the automated Test Call feature found there Make sure you have your Splash in hand before initiating a Test Call so that you can 44 answer it when it rings Please be patient as the Test Call can take several minutes before vour Splash will begin ringing When vour Splash begins to ring press and release the Call Button to answer Vour Splash will automaticallv end the call once the Test Call message has completed IMPORTANTI Please remember that our 5Star Agents are helping other customers with real situations If you feel the need to press the Call Button to make a test call please wait on the line for a 5Star Agent to answer and
22. igit Serial Number located on the back of the device Note You can also use the entire 11 digit serial number located on the side of the box 13 2 Go online or call to set up your account 14 If you do not have a GreatCall account visit us online at www greatcall com Activate There you can enter your Splash Serial Number found on the back of the device and follow the instructions to set up your account If you are an existing GreatCall customer and would like to replace upgrade or add a Splash to your account do not have access to the Internet or need to activate more than one device call 5Star Activation toll free at 1 800 675 0158 E Turn on the Splash to activate 1 Remove the DO NOT POWER ON BEFORE ACTIVATING sticker from the back of your device and press the Power Button DO NOT REMOVE THE SERIAL NUMBER STICKER 2 After a few moments you will hear Setting up device please wait followed by Welcome to 5Star 3 The Service Indicator in the middle of the Call Button will begin blinking green indicating the device is working 4 Once the device is activated you will receive a phone call on your Splash Once you hear the device ringing press and release the Call Button to answer the call Congratulations Your Splash is now activated 15 IMPORTANTI The device is not ready for use until you hear Welcome to 5Star and the Service Indicator located at the center of the Call Button is blin
23. justment or f installation maintenance and service of the Splash During the applicable warranty period we will repair or replace at our sole option without charge to you any defective component part of the Splash To obtain service under this Limited Warranty you must return the Splash to us in an adequate container for shipping accompanied by your account number sales receipt or comparable substitute proof of sale showing the date of purchase and the serial number of the Splash To obtain assistance on where to deliver the Splash call us at 800 733 6632 Upon receipt we will promptly repair or replace the defective Splash We may at our sole option use rebuilt reconditioned or new parts or components when repairing any Splash or replace the Splash with a rebuilt reconditioned or new Splash Repaired or replaced Splash devices will be warranted fora period equal to the remainder of the original Limited Warranty or for 90 days whichever is longer 57 Limitations of Liabilitv You and 5Star are each waiving important rights Unless forbidden by law in a particular instance we each agree as follows 1 we are not liable for the actions or inactions of any service provider we contact for you or for our inability to contact any service provider in any particular situation 2 we are not liable to you for any injuries to persons or property arising out of or relating to your use of the 5Star Service 3 our maximum liability to you
24. king green If you hear a voice prompt saying Unable to activate See User Guide please call the 5Star Activation Team at 1 800 675 0158 for assistance with completing the activation process Your Splash may not be fully charged after powering on for the first time Please refer to Section 2 Charging the Splash 16 If you do not hear Welcome to 5Star after 20 minutes it may be necessary to reboot the device To reboot press and hold the Power Button until you hear Powering Off Once the device is off press the power button again You will hear Setting up device please wait repeat several times as the device activates After a few minutes you will hear Welcome to 5Star confirming your Splash has been activated and is ready for use If you do not hear the Welcome to 5Star voice prompt after 20 minutes again please call the 5Star Activation team at 1 800 675 0158 for assistance 17 SECTION 2 CHARGING THE SPLASH It is verv important to alwavs keep vour Splash charged and with you so that immediate access to help is readily available Out of the box the device is only partially charged It is important that you fully charge your device after activating The Charging Cradle The Charging Cradle allows a simple way of storing and keeping your Splash charged when not in use The following will guide you through how to set up and use the Charging Cradle with your Splash 18
25. laim the use was not authorized You are also solely responsible for the services requested by you or by anyone using the service through 5Star on your behalf You agree that our agent may share your information with any authorized person calling the service on your behalf Ending Your 5Star Service You can cancel your 5Star service at any time All you have to do is call us and tell us you want to cancel service We will cancel the service immediately and you will not be charged for any future months Reactivating Or Changing Your 5Star Service We will only accept requests from you or from someone we believe is your authorized agent to activate cancel or reactivate your 5Star service If we do any of these things you agree to pay any charges associated with these requests We will attempt to retrieve your previously stored personal profile if you reactivate your 5Star service but we cannot guarantee our ability to retrieve it 52 Usage Limits We may place usage limits for any 5Star service If we place usage limits for a 5Star service and you then use such service more than allowed by the limit amount we will charge you at our then current rates for your usage in excess of the limit amount You agree that we may use any credit or debit card or other payment account of yours that we have on file for payment of such charges Your Interactions With 5Star Agents We may record and monitor conversations between you and our agents emerg
26. lated to you or your 54 account with us In such a case we will refund anv amounts vou have paid in advance Also we may terminate your service without prior notice to you for any good cause This means for example we can terminate your service immediately if you breach any part of this agreement don t pay amounts that are due to us interfere with our efforts to provide service interfere with our business or if your 5Star service or wireless phone number is used for illegal or improper purposes You don t have any right to have 5Star service reactivated even if you cure any of these problems Whether we allow you to have service again will be entirely up to us We can suspend your 5Star service for any reason We can also suspend it for network or system maintenance or improvement or if there s network congestion or if we suspect your service is being used for any purpose that would allow us to terminate it Your Privacy Some of our key privacy practices are outlined in this section For a complete description of our privacy practices please refer to our Privacy Statement We may update our Privacy Statement from time to time and the updates are available at www greatcall com or you can contact us to request a copy We may collect information about you in several different ways from information you provide to us from your use of the 5Star Service from calls or emails between us from location based services and from third pa
27. ntable cardioverter defibrillator to avoid potential interference with the device Persons who have such devices e Should ALWAYS keep the mobile device more than six 6 inches from their implantable medical device when the mobile device is turned ON e Should not carry the mobile device in a breast pocket e Should use the ear opposite the implantable medical device to minimize the potential for interference e Should turn the mobile device OFF immediately if there is any reason to suspect that interference is taking place e Should read and follow the directions from the manufacturer of your implantable medical device If you have any questions about using your wireless mobile device with an implantable medical device consult your health care provider 64 For more information see http www fcc gov oet rfsafety rf faqs html Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment 5Star is not a substitute for 9 1 1 In the event of a critical emergency always contact 9 1 1 immediately By subscribing to The 5Star system you accept without limitation or qualification the Terms and Conditions of use on page 52 64 65 GreatCall 5Star and GreatCall Link are trademarks of GreatCall Inc registered and or pending in the United States and other countries Copyright 2014 GreatCall Inc www greatcall com 5STAR G
28. plash must be in like new condition in its original box with all components and materials to be eligible for a refund Shipping charges are not refundable You will be charged a 10 restocking fee HEALTH AND SAFETY INFORMATION GreatCall recommends that you read all of the Health and Safety information concerning your Splash Visit www greatcall com support safety aspx to view or print this information FCC Regulations This device complies with part 15 22 and 24 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This device meets the FCC Radio Frequency Emission Guidelines and is certified with the FCC as FCC ID number P4M APT230 RF Exposure Warning The radiated output 63 power of this device is below the FCC radio frequency exposure limits Nevertheless the device should be used in such a manner that the potential for human contact during normal operation is minimized In order to avoid the possibility of exceeding the FCC radio frequency exposure limit human proximity to the antenna should not be less than 10mm Information to user FCC Part 15 21 Implantable Medical Devices A minimum separation of six 6 inches should be maintained between a handheld wireless mobile device and an implantable medical device such as a pacemaker or impla
29. pt of Call Ended Answering Incoming Calls on the Splash If you call 9 1 1 on your device the 9 1 1 Operator will have the ability to call you back on your Splash After a 9 1 1 call is completed a 5Star Agent may also contact you to see if you need any further assistance 34 When there is an incoming call vour Splash will ring with an audible tone 1 To answer firmly press and release the Call Button and speak into the Microphone located at the top of the device 2 To end the call press and release the Call Button again If the person you were speaking with hangs up first your Splash will automatically end the call without the need to press the Call Button The Splash can only receive incoming calls from 9 1 1 Operators or 5Star Agents 35 Connecting with Urgent Care As a Splash customer with GreatCall Health amp Safety Services vou have access to Urgent Care Urgent Care provides vou with unlimited health advice from experienced registered nurses in English or Spanish 24 hours a day 7 days a week To access a live nurse 1 Press the Call Button 2 When a 5Star Agent answers ask to be connected to Urgent Care 3 The agent mav ask vou a few questions to make sure vour call isn t an emergencv before connecting vou to a nurse 36 About the Service Indicator The Service Indicator is located in the center of the Call Button The Service Indicator will show whether or not vou have wireles
30. rty data providers We will collect information about your location on a periodic or regular basis The information we may get about you includes your contact and billing information including your credit card number registration information your physical locations and information that helps us customize our services including your medical condition and medications You agree that we can subject to applicable law use this 55 information to provide 5Star location based services manage vour account conduct analvsis and research comply with legal requirements prevent fraud or misuse of the 5Star Service and protect our rights or property or the safety of you or others Warranty We make no representation or warranty either expressly or tacitly for the completeness or correctness of the service The use of the service is at your own risk We assume no liability for or relating to the delay failure interruption or corruption of any voice call quality or data transmitted on a device while using 5Star While we strive to ensure that the service is provided without interruption and is accurate and reliable we make no warranties or representations as to the accuracy correctness reliability or otherwise with respect to the service and we assume no liability or responsibility of any kind for omissions or errors in the service TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES EITHER EXPRESS OR IMPLIED STATUTORY OR OTH
31. s coverage and if the device is powered on and ready to use Pattern Meaning Good wireless coverage Readv to use i No wireless coverage Flash IE Try another location Flashing 37 About the Batterv Indicator The Batterv Indicator is located towards the upper right corner of your Splash The Battery Indicator shows the device s battery status Pattern Meaning Battery is fully charged Ready to use Flashing Battery is charging Battery is low ped anne Needs to be charged Battery does not require charging or the device is off 8 3 Attaching and Removing the Accessorv Clip 1 Slide the Accessorv Clip into the Accessorv Slot on the back of the device until it clicks into place 2 To remove the Accessory Clip pinch the top of the Acces sory Clip and the latch between your thumb and forefinger With your other thumb slide the bottom of the clip upwards 1 Pinch here 2 Slide up 00 Removing the Accessory Clip 39 Using the Kevchain Attachment AKevchain Attachment accessorv has been provided with vour Splash to allow vou to convenientiv carrv it attached to vour kevs The Kevchain Attachment can be attached to the hole found atthe top ofthe Accessorv Clip 40 ECTION 4 MANAGING VOUR A NT MyGreatCall allows you to easily and securely manage your 5Star account and Personal Profile online If you haven t set up a MyGreatCall account yet you will need to register
32. s oral or written between us past or present and may not be amended except in a writing signed by 5Star If any part of this agreement is considered invalid the rest of it will remain enforceable No waiver of any part of this agreement or of any breach of it in any one instance will require us to waive any other instance or breach In some circumstances we might decide to provide you service voluntarily even if you would not otherwise qualify This will not be a waiver or require us to do so again MONTHLY CHARGES To subscribe to the 5Star Service you will be charged a recurring monthly service fee plus any applicable taxes Remember you can use your Splash as much as needed but GreatCall may place usage limits in cases of abuse of the service There is a fee associated with activating your service and there may be a fee when re activating OUR 30 DAY RETURN POLICY If for any reason you are not completely satisfied with your service or the Splash you can return your device within 30 days of purchase and we will refund the full price of the device If 62 you paid a first month service charge we ll refund it as well How To Return Vour Splash 1 Call GreatCall Customer Service at 1 800 463 5412 2 You will receive a return authorization number address and instructions for return If your Splash was purchased from a retail location it must be returned to that location and is subject to that store s return policy 3 The S
33. the Call Button You will hear a voice prompt of Calling 5Star and you will be greeted by a 5Star Agent 2 When speaking to a 5Star Agent hold your Splash at a comfortable distance at least one inch away from your 31 mouth and speak normally into the Microphone 3 To end the call firmly press and release the Call Button You will hear a tone and a voice prompt of Call Ended If your Call to 5Star Requires Emergency Assistance If you call 5Star and the 5Star Agent determines that you need emergency assistance the Agent will connect you directly to 9 1 1 emergency services 5Star Agents may provide emergency services or 9 1 1 Operators with information from your Personal Profile such as your medications allergies and personal contact numbers 32 IMPORTANTI To ensure our 5Star agents alwavs have vour latest emergency contact information please regularly check your Personal Profile located at mygreatcall com See Section 4 Managing Your Account for more information If you end the call before speaking with a 5Star Agent you may get a call back to ensure that you are safe 33 Calling 9 1 1 in an Emergencv with the Splash If you are experiencing a critical emergency and need to call 9 1 1 directly 1 Press and hold the Call Button until you hear Calling 9 1 1 Now then release the button 2 To end the call press and release the Call Button You will hear a tone and a voice prom
34. ut you are entitled to a fair hearing and the arbitrator s decisions are as enforceable as any court order Arbitration shall be subject to the Federal Arbitration Act and not any state arbitration law As modified by these terms of conditions of use the arbitration will be governed by the AAA s arbitration rules collectively Rules and Procedures We further agree that a the arbitration shall be held at a location determined by AAA pursuant to the Rules and Procedures provided that such location is reasonably convenient for you or at such other location as may be mutually agreed upon by you and us b ANY CLAIMS BROUGHT BY YOU OR US MUST BE BROUGHT IN 59 OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING c THE ARBITRATOR MAV NOT CONSOLIDATE MORE THAN ONE PERSON S CLAIMS AND MAV NOT OTHERWISE PRESIDE OVER ANV FORM OFA REPRESENTATIVE OR CLASS PROCEEDING d in the event that vou are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation we will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost prohibitive as compared to the cost of litigation e we also reserve the right in our sole and exclusive discretion to assume responsibility for all of the costs of the arbitration f the arbitrator shall honor claims of
35. vice temperature returns to normal levels 26 ECTION 3 USING THE SPLASH This section will guide vou through how to use the Splash and get the most out of the 5Star Service Turning on the Splash 1 Press the Power Button The Service Indicator and Battery Indicator will turn solid green Alternatively lowering your Splash into the Charging Cradle will also turn on the device if it was previously off 2 After a few moments you will hear a tone and a voice prompt of Welcome to 5Star The Service Indicator in the middle of the Call Button will begin blinking green indicat ing the device is powered up and ready to use 3 The Battery Indicator will be off to save power if the device does not require charging If the Battery Indicator gt is flashing red the batterv level is low please place in the Charging Cradle as soon as possible We recommend keeping vour Splash on at all times and charging it overnight so vou can alwavs have immediate access to help in an uncertain or unsafe situation Turning off the Splash 1 To turn vour Splash off press and hold the Power Button until you hear a tone and voice prompt of Powering Off 2 The Battery Indicator and Service Indicator will turn solid red for a few seconds indicating that the device is turning off Your Splash is completely off when both of these indicators turn off 28 When to Use the Splash Below are some examples of when you could use your Splash
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