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S80 Users Manual - Vin65 Documentation

1. NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 220 Appendix A Receipt APP DUPE gt Print this line if it is a duplicated transaction MERCHANT COPY Trailer Line 1 gt Editable Merchant Settings Edit Trailer Trailer Text 1 Trailer Line 2 gt Editable Merchant Settings Edit Trailer Trailer Text 2 Trailer Line 3 gt Editable Merchant Settings Edit Trailer Trailer Text 3 Trailer Line 4 gt Editable Merchant Settings Edit Trailer Trailer Text 4 Trailer Line 5 gt Editable Merchant Settings Edit Trailer Trailer Text 5 Bin lanieinebeeissaneferiastatier Sue sy E E EEE E EO R E gt Halving Line Ganera BE E TEE E E E gt Halving Line Header Line 1 gt Editable Merchant Settings Edit Header Header Text 1 Header Line 2 gt Editable Merchant Settings Edit Header Header Text 2 Header Line 3 gt Editable Merchant Settings Edit Header Header Text 3 Header Line 4 gt Editable Merchant Settings Edit Header Header Text 4 Header Line 5 gt Editable Merchant Settings Edit Header Header Text 5 Host Logo 2 Host Logo which is from host Only available when the host provides COPY gt Print COPY on customer receipt lt DEMO MODE gt gt Print this mark only when the PO
2. S80 Users Manual v1 00 01 PAX Technology Inc All Rights Reserved Dox Preface Preface S80 Users Manual Version v1 00 01 Status Draft xx Release Modify Copyright 2013 PAX Technology Inc All rights reserved The Programs which include both the software and documentation contain proprietary information they are provided under a license agreement containing restrictions on use and disclosure and are also protected by copyright patent and other intellectual and industrial property laws Reverse engineering disassembly or decompile of the Programs except to the extent required to obtain interoperability with other independently created software or as specified by law is prohibited The information contained in this document is subject to change without notice If you find any problems in the documentation please report them to us in writing This document is not warranted to be error free Except as may be expressly permitted in your license agreement for these Programs no part of these Programs may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose Security Notice No part of this publication may be copied distributed stored in a retrieval system translated into any human or computer language transmitted in any form or by any means without the prior written consent of PAX Technology Inc PAX is a registered trademark o
3. STEP ACTION DISPLAY From the Fraud Control menu press 3 to set AVS On Card Not Present Select the card type you wish to modify or press 1 for all card types Press the number that corresponds to the desired AVS Prompt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 184 How to Setup the POS terminal Chapter 6 PAX 6 7 3 2 4 Card Present mao manual transactions different data is required depending upon whether or not the card is present This feature sets the option to assume the card is or is not present or to ask if the card is present B Example To be assured that the AVS prompts are always displayed will set the Card Present option to No if manual OPTION DEFINITION It is assumed that the card is NOT present on all manual No If manual f entry transactions Always Yes It is assumed that the card is always present The terminal will ask if the card is present on all manual entry transactions default STEP ACTION DISPLAY From the Fraud Control menu press 4 to set the Card Present options Ask If manual Select the card type you wish to modify or press 1 for all card types Press the number that corresponds to the desired Card Present option NOTE This document is CONFIDENTIAL and must be
4. 27 Chapter 4 ZF PAX How to Do Transaction Sample of Credit Forced receipt Please review the following samples of Credit Forced receipts 1 800 555 1234 1 800 555 1234 Merchant Name Merchant Name 123 MAIN ST 123 MAIN ST ANYTOWN NY 11111 ANYTOWN NY 11111 WWW PAX US WWW PAX US 02 03 2011 11 31 229 02 03 2011 Lisi 329 Forced Forced Transaction 8 Card Type VISA Transaction 8 Dependin Card Type VISA epe d g Account RRA RAREST I upon the Account SRR EAL EKEG TOI Entry Swiped Host this Entry Swiped Total 119 00 might say Total 119 00 Ticket Auth Code 123456 only Auth Code 123456 Response Approved Response Approved CUSTOMER COPY I AGREE TO PAY ABOVE THANK YOU TOTAL AMOUNT ACCORDING Please visit us TO CARD ISSURE EEMENT Again soon MERCHANT AGRE T IF EDIT VOU RDHOLD ERCHANT COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 28 Chapter 4 a How to Do Transaction 4 1 6 Credit Void Sale nal To void a sale is to nullify an approved transaction one that has already been authorized but not settled If the transaction has already been settled a RETURN must be processed A VOID does
5. display high amount percent low amount and __ for the cardholder to write tip amount When Auto Percent is selected it will Total amount of the above tip and amount In Restaurant industry When In Tip Menu and Auto Percent is selected or In Transaction is bypassed it will display for the cardholder to write total amount NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 215 Appendix A Receipt Ref Number 88888888 Auth Code 000000 AVS Response 0 AVS Code Message AVS CVD Response P CVD Message CVD Response APPROVED OFFLINE Detailed Information Customer Receipt Data APP DUPE CUSTOMER COPY Trailer Line 1 Trailer Line 2 Trailer Line 3 Trailer Line 4 Trailer Line 5 noreast Cus KFC The aymarket J ifestyle PAX 2 Reference Number do not print if null gt Approval Code gt Available for Sale Return and Auth transaction gt Print the AVS code message from the host gt Available for Sale Return and Auth transaction gt Print the CVD message from the host gt Print APPROVED OFFLINE in demo mode gt Print the detailed information from the host gt Print the customer receipt data from the host gt Print this line if it is a duplicated transaction gt Editable Merch
6. 02 03 2011 L311 219 Debit Refund Transaction sS Account kkxxxx xkxxkxkx xx6789 Entry Swiped Total 119 00 Reference No 342199994321 Auth Code 123456 Response Approved CUSTOMER COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs duplicated published or disclosed without prior written permission from PAX 46 t may not be Chapter 4 How to Do Transaction 4 3 EBT Transaction 4 3 1 EBT Sale Ta or Electronic Benefits Transfer is an electronic system that authorizes the issuant to use their government provided benefits to purchase food items or make use of the Cash Benefits feature EBT transactions can be swiped or manually entered a Example X goes to Y s shop to buy a cell phone After X finishes his shopping he goes to Y to pay for the cell phone X delivers his EBT card to Y and Y processes an EBT Sale transaction on the S80 POS terminal When the transaction is complete Y returns the EBT card to X X takes the card and cell phone and goes home X EBT card holder Y Merchant of shop STEP ACTION DISPLAY From the idle prompt press the SHORTCUT 1 button to scroll through the list of available EDC types to select the EBT prompt 2 Swipe the EBT card or manually enter the account number If the security for Card Manual Entry is on the terminal will prompt for the manage
7. NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 198 Chapter 6 How to Setup the POS terminal ae 6 7 9 2 App Update laa Use this function to download applications parameters signatures certifications from ADS and download advertisements from ADD From the System Settings menu press 9 to Select the App Management Input the Password and press ENTER Press 2 for App Update If Terminal prompt Please do batch close at first so do batch close first then back to this menu If there is no this prompt skip to Step 5 Terminal displays Checking while checking if there are available applications on the ADS If there is no available download the Terminal displays No Available DownLD NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 199 Chapter 6 O PAX How to Setup the POS terminal If there are available the Terminal automatic starts the download process and displays Downloading with the download progress percentage After finish downloading the terminal displays Success and lists the downloaded applications NOTE This document is CONFIDENTIAL and must be used ex
8. This prompt occurs when the Clerk Server ID Mode is turned on When prompted enter the clerk server ID then press ENTER Input the PIN on the Keypad then press ENTER The terminal will contact the Host Processor for a balance inquiry and print one receipt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 54 Chapter 4 How to Do Transaction AS Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt OR Press CANCEL to print the second receipt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 55 Chapter 4 Z j PAX How to Do Transaction Sample of EBT Balance Inquiry receipt Please review the following sample of an EBT Balance Inquiry receipt 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 Lilli 9 EBT Cash Balance Account KKKKKKKKKKKKET EO Entry Swiped Total 119 00 Reference No 342199994321 Auth Code 123456 Response Approved Balance 119 00 MERCHANT COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used e
9. duplicated published or disclosed without prior written permission from PAX 165 Chapter 6 How to Setup the POS terminal Sample of Print EDC Setup Report Please review the following samples of receipts 02 03 2011 11311 219 EDC Setup Terminal Number Serial Number Host Name TERMINAL BASE Merchant_Number Terminal_ID Auth Phones Phonel Baud Rate Phone2 Baud Rate Phone 3 Baud Rate of tries Batch Phones Phonel Baud Rate Phone2 Baud Rate Phone 3 Baud Rate Host Name HOST BASE AUTOBATCH Params Same as CREDIT Auth Phones Phonel Baud Rate Phone2 Baud Rate Phone 3 Baud Rate of tries DBT BATCH THROUGH CREDIT 1000731686 000000731686 14 6D CREDIT 123456 123456 18005551234 1200 7E 18005552345 1200 7E 18005553456 1200 7E 1 18005551234 1200 7E 18005552345 1200 7E 18005553456 TE 14 6D DEBIT 18005554567 1200 7E 18005555678 1200 7E 18005556789 TE Host Name HOST BASE AUTOBATCH Client Number Auth Phones Phonel Baud Rate Phone2 Baud Rate Phone 3 Baud Rate of Host Name Auth Phones Phonel Baud Rate Phone2 Baud Rate Phone 3 Baud Rate of tries Batch Phones Phonel Baud Rate Phone2 Baud Rate Phone 3 Baud Rate of tries HOST BASE MANUAL Merchant_Number Terminal_ID BIN Number D 21 4B CHECK 123456 18005554321
10. 1200 7E 18005555432 1200 7E 18005556543 1200 7E 123456 123456 123456 18005551111 1200 7E 18005552222 1200 7E 18005553333 1200 7E 1 18005554444 1200 7E 18005555555 1200 7E 18005556666 1200 7E 1 AutoDial Settings CREDIT Interval Retries DEBIT toDial Begins toDial Ends PAX T L CHECK EBT AutoDial Begins Notice the AutoBatch Hosts do AutoDial Ends Interval not have AutoDial settings Retries NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 166 Chapter 6 How to Setup the POS terminal fax 6 6 4 Host URL Params laa This function is used for IP address and Port editing manually in the terminal From the Hosts Settings menu press 4 to enter connection settings Input the Password and press ENTER Scroll to select the host then press ENTER Note If the Host is MPSTC it will display MPSTC Use the A amp Y keys to find your selection and then press ENTER Or Press the number corresponding with your selection Use the A amp Y keys to find your selection and then press ENTER Or Press the number corresponding with your selection Use the A amp Y keys to find your selection and then press ENTER Or Press the number corresponding with your selection Input the
11. 8 to Set Cash EDC Input the Password and press ENTER With Cash is the default setting Press 1 to Set EDC With Cash OR Press 2 to Set EDC Without Cash NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 143 Chapter 6 How to Setup the POS terminal far 6 4 7 Clerk Server Name nal Change the clerk and or server name From the Merchant Settings menu press 9 to access Clerk Server Name Input the Password and Press ENTER Clear the current entries or not Enter the new Clerk ID then press ENTER Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 144 Chapter 6 PAX How to Setup the POS terminal 6 5 Operation Settings This Menu has nine options that can be enabled or disabled manually through the terminal They are QO No Paper Mode QO Buzzer Setup Operation Mode QO Battery Saver Disclaimer Setup MENU T Halo Setup DESCRIPTION Q Print Setup Q Receipt Print Peripherals NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written pe
12. Appendix A Receipts Appendix B Troubleshooting Appendix D Glossary NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 3 Chapter 1 PAX General Information 1 4 Authorized Use Permission Unless explicitly stated otherwise all content included on this document such as but not limited to text images logos and slogans is the property of PAX and is protected by U S and international copyright laws Any other use including the reproduction modification display or distribution of the content on this system is strictly prohibited No portion of this system may be reproduced duplicated copied sold resold or otherwise exploited for any purpose NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 4 General Information Chapter 1 PAX 1 5 Document Reference 1 NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 5 Chapter 2 PAX S80 POS Terminal Overview ie 2 PAX S80 POS Terminal Overview 2 1 POS Terminal Screens The Screen representations shown in this manual
13. Header Text 1 Editable Merchant Settings Edit Header Header Text 2 Editable Merchant Settings Edit Header Header Text 3 Editable Merchant Settings Edit Header Header Text 4 Editable Merchant Settings Edit Header Header Text 5 Host Logo which is from BroadPOS server Print this mark only when the POS terminal is in DEMO MODE Terminal ID of the POS terminal Terminal ID value should be blank if POS terminal is in Demo Mode Print the current date and time Legal Value Debit Sale Debit Refund Transaction Number is incremental do not print if it is a duplicated transaction Card Number Entry Swiped Server ID and name Merchant Settings Additional Prompts Server ID Mode Void trans don t require Invoice Merchant Settings Additional Prompts Invoice Mode Number of table Only supported in Restaurant Industry Merchant Settings Additional Prompts Table Mode Number of Guests Only supported in Restaurant Industry Merchant Settings Additional Prompts Guest No Mode Base transaction amount Amount of tip 1 if enabled Tip name should be printed to replace Tip 1 Amount of tip 2 if enabled Tip name should be printed to replace Tip 2 Amount of tip 3 if enabled Tip name should be printed to replace Tip 3 Cash Back amount Merchant Settings Additional Prompts Cash Back Prompt Merchant Fee Merchant Settings Merchant
14. It may not be duplicated published or disclosed without prior written permission from PAX 176 Chapter 6 How to Setup the POS terminal aas Press 1 to have the terminal calculate the Transaction Total after the Tip amount is entered OR Press 2 to have the terminal calculate the Tip amount after the Transaction Total is entered If in Step 3 Calculate Total is selected enter the default tip amount then press ENTER OR Press ENTER to bypass Note Current rate is displayed in the first line The default tip amount will automatically be added to all transactions Stop 6 7 3 1 3 Edit Confirm ma Enabling Edit Confirm will cause the terminal to prompt the user to press ENTER to accept the tip amount or press CANCEL to prompt for a new tip amount Edit confirm is supported in Restaurant only STEP ACTION DISPLAY From the Tip Options menu press 5 for Edit Confirm The current setting is displayed in the first line Press 1 to disable Edit Confirm OR Press 2 to enable Edit Confirm NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 177 Chapter 6 O PAX How to Setup the POS terminal 6 7 3 1 4 Print Tip Setup ma This function prints a report listing the terminal s tip configuration From the Tip Options menu p
15. Please review the following sample of a Credit Auth receipt 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Pre Auth Transaction S Card Type VISA Account KKK KKKKKKKKKET EO Entry Swiped Total 119 00 342199994321 123456 Approved Reference No Auth Code Response MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Pre Auth Transaction S Card Type VISA Account kxxkxxkxkxkxkxx xx6789 Entry Swiped Total 119 00 Reference No 342199994321 Auth Code 123456 Response Approved MERCHANT COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs duplicated published or disclosed without prior written permission from PAX 22 t may not be Chapter 4 N How to Do Transaction 4 1 4 Credit PostAuth nal When authorization has previously been obtained via an AUTH transaction a PostAuth can be performed to complete the transaction and receive payment a Example X is travelling to Hawaii and he has booked a room in a hotel in Hawaii He arrives at the hotel where he has booked a room X gives his personal information to clerk and gives his Credit card to clerk The clerk does a Credit Post Auth on the S80 POS terminal After the transaction
16. Ref Number 88888888 gt Reference Number do not print if null Unlock ID 2 gt Only for Pre Auth NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 224 Appendix A Receipt Auth Code 000000 Response APPROVED OFFLINE Balance 20 00 Detailed Information Customer Receipt Data APP DUPE CUSTOMER COPY Trailer Line 1 Trailer Line 2 Trailer Line 3 Trailer Line 4 Trailer Line 5 The aymarket J ifestyle VuuVvV gt gt gt Approval Code PAX Print APPROVED OFFLINE in demo mode Print on inquiring balance issue sale void and deact without refund and could be replaced by Refund while do deact with refund Print the detailed information from the hos t Print the customer receipt data from the host Print this line if it is a duplicated transaction Editable Merchant Settings Edit Trailer Editable Merchant Settings Edit Trailer Editable Merchant Settings Edit Trailer Editable Merchant Settings Edit Trailer Editable Merchant Settings Edit Trailer Advertisement 1 Advertisement 2 Advertisement 3 Halving Line Trailer Text 1 Trailer Text 2 Trailer Text 3 Trailer Text 4 Trailer Text 5 NOTE This document is CONFIDENTIAL and must be use
17. Reference Number do not print if null NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 221 Appendix A e Receipt Pax Balance Inquiry should not print this line void transactions should print the original auth Auth Code 000000 gt code Approval Code If no auth code the value will be null Response APPROVED OFFLINE gt Print APPROVED OFFLINE in demo mode Food Stamps 32 00 gt Print on inquiring EBT food stamps or both balance Cash Benefit 40 00 gt Print on inquiring EBT cash benefit or both balance VERBIAGE 1 gt Message available only when host provides VERBIAGE 2 gt Message available only when host provides VERBIAGE 3 gt Message available only when host provides APP DUPE gt Print this line if it is a duplicated transaction CUSTOMER COPY Trailer Line 1 gt Editable Merchant Settings Edit Trailer Trailer Text 1 Trailer Line 2 gt Editable Merchant Settings Edit Trailer Trailer Text 2 Trailer Line 3 gt Editable Merchant Settings Edit Trailer Trailer Text 3 Trailer Line 4 gt Editable Merchant Settings Edit Trailer Trailer Text 4 Trailer Line 5 a Editable Merchant Settings Edit Trailer Trailer Text 5 oreast gt Advertisement 1 custo M APP AREL KFC gt Advertisement 2 The a
18. m The items available in the terminal s main menu are No NAME 1 Reports DESCRIPTION Configure report settings and print various reports 2 Merchant Settings Set security authorization receipt header and trailer etc 3 Operation Settings Set receipt printing options Store amp Forward settings connected peripherals etc 4 Hosts Settings View or modify merchant and terminal IDs authorization and batch phone numbers print EDC Report 5 System Settings Time amp Date PIN Pad options Encryption keys Fraud Control etc 6 Communications Configure communication parameters and settings NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 103 Chapter 6 e How to Setup the POS terminal A aa 6 3 Reports The first menu option is the Report Menu This generates eight different report options QO Default Report QO Current Report QO History Report Display Trans Q Tip Report DESCRIPTION C FileSys Report MENU You will be prompted in the Current Report sub menu to choose a report type When the setting is saved at the end of the Current Report process the Report Type specified is the type of report TYPES printed for a Default Report and a Batch Report Below is a list of report types and th
19. 123 MAIN ST ANYTOWN NY 11111 WWW PAX US Batch Report 02 03 2011 Li ys Batch Number Total Records 75 Overall 30080 00 End of Report NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 92 Chapter 5 How to Use Function Menu ax 5 3 Review m By this function the user can review all of the transacitons recorded on the POS terminal Transations are separated by EDC type or the user can view the total amounts not including loyalty STEP ACTION DISPLAY From the idle prompt press FUNC to access via the Function Menu Use the A amp Y keys to scroll through the options then press ENTER to select OR Press 4 to print the default report Input the Password and press ENTER Scroll through the EDC Type options then press ENTER to select OR Press the number corresponding with your selection View details of transactions Use the A amp V keys to scroll different transaction Press CANCEL to go back NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 93 Chapter 5 How to Use Function Menu fae 6 5 Find na By this function the user can try to find transacitons recorded on
20. 61 Chapter 4 a How to Do Transaction Sample of Gift Return receipt Please review the following samples of Gift card return receipts 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 1119 Gift Refund Transaction 8 Account Entry Swiped Total 119 00 KKK KKKKKKKKKET EO Reference No 342199994321 Auth Code 123456 Response Approved RDHOLD ERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11411419 Gift Refund Transaction 3 Account KKK KKKKKKKKKET EO Entry Swiped Total 119 00 Reference No 342199994321 Auth Code 123456 Response Approved CUSTOMER COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs duplicated published or disclosed without prior written permission from PAX 62 t may not be Chapter 4 PAX How to Do Transaction 4 4 3 Gift Add Value Use the Add Value function to add credit to the available balance of an active Gift Card wal Example X received a gift card for Y s shop X finds that his gift card balance is low so he wants to add more money to the card So he goes to Y s shop and asks Y to add value to his gift card X gives money and the gift card to Y Y takes the gift card and does Gift Add Va
21. Again soon MERCHANT COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 31 Chapter 4 NN How to Do Transaction 4 1 7 Credit Void Return Di RETURN transaction processed in error can be VOIDED if the RETURN has not been batched out This will nullify the RETURN previously done in the same batch ia Example X bought a cell phone from Y s shop in the previous day But he found that cell phone does not work well So he went to Y s shop to return the cell phone and wanted Y to return his money He should do a Credit Return to return money to X s Credit card account X gives his credit card to Y Y processes a Credit Return transaction But X changes his mind and decides that he wants the cell phone So X gives his card to Y and Y does a Credit Void Return on the S80 POS terminal Y returns the credit card to X X takes the card and cell phone and goes home X Credit card holder Y Merchant of shop STEP ACTION DISPLAY From the Idle prompt use the UP DOWN or SHORTCUT button until V RTRN displays If Void Return is password protected the terminal will prompt for the manager password When prompted enter the password and then press ENTER Swipe the credit card or key in the account number and expiration da
22. Back Prompt Merchant Fee Merchant Settings Merchant Fee Total amount Do not print if only one amount exists Reference Number do not print if null Auth Code Print APPROVED OFFLINE in demo mode Message available only when host provides Message available only when host provides NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 218 Appendix A Receipt VERBIAGE 3 APP DUPE CUSTOMER COPY Trailer Line 1 Trailer Line 2 Trailer Line 3 Trailer Line 4 Trailer Line 5 oreast APPAREL KFC The aymarket J ifestyle VuvuVV gt gt gt B PAX Message available only when host provides Print this line if it is a duplicated transaction Editable Merchant Settings Edit Trailer Trailer Text 1 Editable Merchant Settings Edit Trailer Trailer Text 2 Editable Merchant Settings Edit Trailer Trailer Text 3 Editable Merchant Settings Edit Trailer Trailer Text 4 Editable Merchant Settings Edit Trailer Trailer Text 5 Advertisement 1 Advertisement 2 Advertisement 3 Halving Line NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX
23. Editable Merchant Settings Edit Header Header Text 2 Editable Merchant Settings Edit Header Header Text 3 NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 214 Appendix A Receipt Header Line 4 gt Header Line 5 gt Host Logo gt COPY gt lt DEMO MODE gt gt DO NOT CASH Terminal ID 7777777 gt 04 09 2011 13 54 08 gt Sale gt Transaction 24 gt Card Type MasterCard gt Account EEE BABA gt Entry Manual gt Server 132 Lily gt Invoice 31492 gt Table No 2 No of Guests 5 gt Amount 200 00 gt meg 1 00 gt gt Total 201 00 gt TIP 2 Y Tip Amt 1 2 00 gt Tip Amt 90 180 00 gt TIP 3 5 Total PAX Editable Merchant Settings Edit Header Header Text 4 Editable Merchant Settings Edit Header Header Text 5 Host Logo which is from host Only available when the host provides Print COPY on customer receipt Print this mark only when the POS terminal is in DEMO MODE The Terminal ID assigned by Host Print the current date and time Transaction Type Here are the definitions of legal transactions Transaction Number is incremental do not print if it is a duplicated transaction Card Type Card Number Entry Swiped Manual Contactless
24. Merchant of shop STEP ACTION DISPLAY From the Idle prompt use the SHORTCUT button until DEBIT is displayed then press UP DOWN orn SHORTCUT button until RETURN is displayed Swipe the gift card or key in the account number manually Input the amount of the Return then press ENTER If the original transaction includes a tip amount then the total amount should be entered as the return amount This prompt occurs when the Invoice Mode feature is turned on When prompted enter the invoice No then press ENTER This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 60 Chapter 4 How to Do Transaction AS The terminal contacts the Host Processor for an approval and prints one receipt Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt OR Press CANCEL to print the second receipt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX
25. Press CANCEL to cancel NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 148 Chapter 6 e How to Setup the POS terminal A nx 6 5 4 Battery Saver laa This function is for wireless terminals and for models equipped with back up batteries or else NOT AVAILABLE is displayed Not available for S80 NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 149 Chapter 6 e How to Setup the POS terminal A aa 6 5 5 Disclaimer Setup nal This function prints the following disclaimer at the bottom of every credit card transaction Disclaimer I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF CREDIT VOUCHER STEP ACTION DISPLAY From the Operation Settings menu press 5 for Print Disclaimer The default setting is ON Scroll to make your selection and then press ENTER OR Press the number corresponding with your selection NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 150 Chapter 6 How to Setup the POS terminal
26. Proceed to 5 not supported by Host Than skip to 7 NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 134 Chapter 6 How to Setup the POS terminal re Select whether to support auto batch Input the desired time in military 24 hour time and press ENTER Auto Batch is not supported by Host NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 135 Chapter 6 e How to Setup the POS terminal A aa 6 4 5 Additional Prompts This menu contains different functions that can be enabled or disabled They are Q Clerk Server ID Mode MENU O Invoice Mode DESCRIPTION U CashBack Prompt Table Mode RESTAURANT Q Guest No Mode RESTAURANT 6 4 5 1 Clerk Server ID Mode laa This feature prompts you to enter the server clerk ID number and is implemented in both restaurant server and retail clerk applications You can also designate up to one hundred 100 server clerk name ID combinations starting from ID 1 up to ID 100 For Retail this display name is Clerk and for Restaurant display name is Server B Example would like the receipts to list the clerk who made the sale Enable Clerk mode and enter
27. Records 2 Overall DEBIT TOTAL 79 00 Incl Cash Back 10 00 End of Report Records Overall End of Report Condensed Report Short Report NOTE This document is CONFIDENTIAL and must be used exclusive not be duplicated published or disclosed without prior written permission from PAX 110 Chapter 6 How to Setup the POS terminal Sample of Report receipt Continued Pax Note that the example of the Condensed Report on this page lists Credit transactions for Visa cards only The Current report can be customized to list specific EDC card or transaction types only Transaction Entry Account Exp Date Auth Code Transaction Entry Account Exp Date Response Records Overall Trans Date Trans Time Trans Date Trans Time End of Report 02 01 11 09 10 00 Swiped KKK KK KKK KKKK GT BO 1211 123456 02 01 11 Lies 9 Swiped KKK KK KK KKK KK GET BO 1211 123456 TOTALS ONLY EDC Batch Number KKK KKK KKK KKK KKK KKK KKK KKKKKKKKKKHK CREDIT Records 9 CREDIT Total 522 13 EDC Batch Number 1 KKK KK KK KKK KKK KKK KKK KKKAKKKKAKK KK KKK DEBIT Records 2 DEBIT TOTAL 79 00 Incl Cash Back 10 00 Records Overall End of Report Totals Only Report Journal Report NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It m
28. Server ID and name Merchant Settings Additional Prompts Server ID Mode Void trans don t require Invoice Merchant Settings Additional Prompts Invoice Mode Number of table Only supported in Restaurant Industry Merchant Settings Additional Prompts Table Mode Number of Guests Only supported in Restaurant Industry Merchant Settings Additional Prompts Guest No Mode Base transaction amount Amount of tip 1 if enabled Tip name should be printed to replace Tip 1 In Restaurant industry Tip 1 is always on When In Tip Menu is selected or In Transaction is bypassed it will display __ for the cardholder to write tip amount When Auto Percent is selected it will display high amount percent low amount and Halving line Base amount and tip In Transaction It is a reference for the merchant to calculate the total amount Amount of tip 2 if enabled Tip name should be printed to replace Tip 2 In Restaurant industry When In Tip Menu is selected or In Transaction is bypassed it will display display high amount percent low amount and ___ for the cardholder to write tip amount When Auto Percent is selected it will Low amount percent for tip High amount percent for tip Amount of tip 3 if enabled Tip name should be printed to replace Tip 3 In Restaurant industry When In Tip Menu is selected or In Transaction is bypassed it will display
29. Transaction It is a reference for the merchant to calculate the total amount Amount of tip 2 if enabled Tip name should be printed to replace Tip 2 In Restaurant industry When In Tip Menu is selected or In Transaction is bypassed it will display display high amount percent low amount and __ for the cardholder to write tip amount When Auto Percent is selected it will Low amount percent for tip High amount percent for tip NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 213 Appendix A Receipt TIP 3 ne aes Total s Ref Number 88888888 Auth Code 000000 AVS Response 0 AVS Code AVS Message CVD Response P CVD APPROVED OFFLINE CVD Message Response Detailed Information Merchant Receipt Data APP DUPE AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF CREDIT VOUCHER SIGNATURE IMPRINT CARD MERCHANT COPY Trailer Line 1 Trailer Line 2 Trailer Line 3 Trailer Line 4 Trailer Line 5 Header Line 1 Header Line 2 Header Line 3 Y Yvy yxy y yy yy y y VvuVv Vv Vu gt B PAX Amount of tip 3 if enabled Tip name should be printed to replace Tip 3 In Restaurant industry When In Tip Menu is selected or In Transaction is bypassed it will dis
30. Type VISA Account KKK KKK KKKKKKET EO Account KKK KKK KKKKKKET EO Exp Date KEJ KR Exp Date ER PRR Entry Manual Entry Manual Total 119 00 Total 119 00 Auth Code 123456 Auth Code 123456 Response Response VOIDED CUSTOMER COPY THANK YOU Please visit us RDHOLD ERCHANT COPY Again soon THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 40 Chapter 4 a How to Do Transaction 4 2 Debit Transaction 4 2 1 Debit Sale aa A Debit Card Sale must be completed by swiping the customer s debit card through the card reader Manually entered debit transactions are not allowed wal Example X goes to Y s shop to buy a cell phone After X finishes his shopping he goes to Y to pay for the cell phone X delivers his debit card to Y and Y processes a Debit Sale transaction on the S80 POS terminal When the transaction is complete Y returns the debit card to X X takes the card and cell phone and goes home X Debit card holder Y Merchant of shop STEP ACTION DISPLAY From the idle prompt press the SHORTCUT button to scroll through the list of available EDC types to select the DEBIT prompt Swipe the debit card Debit cards cannot be keyed in manually they MUST be swiped Input t
31. Value receipt D2 Please review the following samples of Gift Add Value receipts 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 ILLL I9 Gift Add Value a Transaction S Account KKK KKK KKKKKK ET EO Entry Total Swiped 119 00 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 Lisi 329 Gift Add Value a Transaction S Account KKK KK KKKKKKKGET EO Entry Total Swiped 119 00 Reference No Auth Code Response Gift Balance 342199994321 123456 Approved 231 00 Reference No Auth Code Response Gift Balance 342199994321 123456 Approved 231 00 I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSURE AGREEMENT MERCHANT AGREE T IF EDIT VOUCHI RDHOLD ERCHANT COPY THANK YOU Please visit us Again soon CUSTOMER COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs duplicated published or disclosed without prior written permission from PAX 65 It may not be Chapter 4 How to Do Transaction 4 4 4 Gift Issue laa Use the Issue function to issue a gift card wal Example X wants to buy a Gift Card for a friend from Y s shop X goes to Y s shop and tells the Clerk that he wants a Gift card issued and
32. advised that this default password be changed upon receipt of NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 127 Chapter 6 How to Setup the POS terminal Ead the terminal The new password should be a series of eight non sequential numbers that can be easily remembered Using birthdays or anniversaries is not advised as unauthorized persons can easily discover these passwords If the new User Password is forgotten you must redownload the Parameters to re establish the default password From the Merchant Settings menu press 2 for Security Settings Press 1 for User Password Press ENTER to change the password The password is anything other than the default password MMDDYYYY enter the OLD password then press ENTER Enter the NEW password then press ENTER Note The password must be one to sixteen digits in length Re enter the NEW password then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 128 Chapter 6 O PAX How to Setup the POS terminal NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or di
33. and Gift Issue wal Example X has made a Gift Sale or a Gift Return or a Gift Add Value or a Gift Issue transaction but he wants to void it So Y does a Gift Void Transaction for X on the S80 POS terminal STEP X Gift card holder Y Merchant of shop ACTION DISPLAY From the Idle prompt use the SHORTCUT button until GIFT is displayed then press UP DOWN or SHORTCUT button until DEACT is displayed Swipe the gift card or key in the account number manually Input the transaction to be voided The terminal searches the database for a Sale transaction that matches the criteria Once found the terminal processes the transaction If the terminal does not find the transaction it displays TRANS NOT FOUND and reverts back to the main screen View the transaction on the display to verify it is the correct transaction then Press ENTER This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 69 Chapter 4 How to Do Transaction Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt 8 OR Press CANCEL to print the secon
34. and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 44 Chapter 4 How to Do Transaction AS Input the PIN on the Keypad then press ENTER This prompt occurs when the Guest No Mode 7 feature is turned on When prompted enter the number of guests then press ENTER The terminal contacts the Host Processor for an approval and prints one receipt Press any key for the second receipt to be printed 10 If a second receipt is not wanted press CANCEL Press ENTER for no receipt 11 OR Press CANCEL to print the second receipt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 45 Chapter 4 a How to Do Transaction Sample of Debit Return receipt Please review the following samples of Debit card return receipts 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 1119 Debit Refund Transaction 8 Account Entry Swiped Total 119 00 KKK KKKKKKKKKET EO Reference No 342199994321 Auth Code 123456 Response Approved RDHOLD ERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US
35. card after an AUTH a POSTAUTH transaction must be completed B Example X has travel to Hawaii and he needs to book a room in advance He makes a phone call to H hotel The hotel clerk tells X that he must authorize a certain amount of money to the hotel in advance to reserve the room X gives his credit card information to the hotel clerk The clerk performs a Credit Pre Auth with the S80 POS terminal X has booked a room in the hotel and prepares to go on his travel X Credit card holder STEP ACTION DISPLAY From the Idle prompt press UP DOWN or SHORTCUT button until AUTH displays Swipe the credit card or key in the account number and expiration date manually Input the dollar amount of the transaction then press ENTER This prompt occurs when the Invoice Mode feature is turned on When prompted enter the invoice No then press ENTER This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 19 Chapter 4 How to Do Transaction AS This prompt occurs when the Table Mode feature is turned on When prompted enter the table number then press ENTER This prompt occurs when the Guest No Mode feature is
36. m AVS On Card Present is a feature that enables AVS prompts on all manual transactions where the card is present for individual Credit Card OPTION DEFINITION types or for all card types None There will be no AVS prompts Address AVS will prompt for address only Zip AVS will prompt for zip code only default Address amp Zip AVS will prompt for address and zip code STEP ACTION DISPLAY From the Fraud Control menu press 2 to set AVS On Card Present Select the card type you wish to modify or press 1 for all card types Press the number that corresponds to the desired AVS Prompt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 183 How to Setup the POS terminal Chapter 6 PAX 6 7 3 2 3 AVS On Card Not Present m AVS On Card Not Present is a feature that enables AVS prompts on all manual transactions where the card is not present for individual Credit Card types or for all card types B Example For added security the AVS feature that prompts for Address and Zip on all manual entries where the card is not present should be enabled None There will be no AVS prompts Address AVS will prompt for address only Zip AVS will prompt for zip code only Address amp Zip AVS will prompt for address and zip code default
37. menu selection not supported by the terminal type was accessed l e Radio Parameters was selected in a landline only terminal Invalid Date A month greater than 12 or a date greater than the number of days in the month was entered in the date field Invalid Time e An hour greater than 24 was entered as the current time e ASTOP Time was entered that is earlier than the START Time AutoDial Setup for example Receipt Prints CANCELLED The terminal displays a host response or other error message stating the reason the transaction was cancelled Contact your technical support help desk for assistance Error message when printing Print Setup Report Press ENTER to continue printing the report NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 230 Appendix B e Troubleshooting Don General Troubleshooting Continued The terminal time reverts to 1 1 1995 or 1 1 2000 after being removed from power source The internal battery needs to be replaced This requires repair by a certified repair center The eight digit user password has been forgotten Reload the parameters using BroadPOS Screen display is too light dark The screen contrast is too high or too low Adjust the Contrast
38. no receipt OR Press CANCEL to print the second receipt 15 Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 42 Chapter 4 NN How to Do Transaction Sample of Debit sale receipt Please review the following samples of debit card sale receipts Notice the differences between the Merchant s copy and the Customer s copy 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 Lisle s19 DEBIT SALE Transaction L Account KKK KK KKKKKKKET EO Entry Swiped Amount 100 Tip 10 Cash Back Total 131 50 Receipt Num 123 Reference No 342199994321 Auth Code 123456 Response Approved MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 Ts DEBIT SALE Transaction L Account KKK KKKKKKKKKET EO Entry Swiped Amount 100 Tip 10 Cash Back Total 131 50 Receipt Num 123 Reference No 342199994321 Auth Code 123456 Response Approved CUSTOMER COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs t may not be duplicated published or disclosed without prior written permission from PAX 43 C
39. sub menu to enable disable or password protect manual entry of a credit transaction From the Merchant Settings menu press 2 to access Security Settings Press 4 for Card manual Entry Press 1 for all EDC types OR Select the specific EDC type Enter the password then press ENTER Scroll to select the option then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 132 Chapter 6 PAX How to Setup the POS terminal 6 4 3 Edit Header Trailer laa These functions allow you to customize the receipt header and trailer Both the header and trailer are five lines with 32 characters per line STEP ACTION DISPLAY From the Merchant Settings menu press 3 to Edit 1 the Receipt Header OR Press 4 to Edit the Receipt Trailer 2 Scroll to select the option then press ENTER Press W to move cursor to the right 3 Press FUNC to switch Insert Overwrite Mode Press to move cursor to the left Input in the text that you want printed out on the receipt See instructions below To change the letters first press the number key that has the letter engraved on the top then press the ALPHA key to cycle through the other characters also on that key For example The 2 key on the keypad also has the letters A B and C printed on it When
40. the amount he wants on it Y will issue a gift card to X Y does Gift Issue transaction on S80 and then give the issued card to X X Gift card holder Y Merchant of shop STEP ACTION From the Idle prompt use the SHORTCUT button until GIFT is displayed then press UP DOWN or SHORTCUT button until ISSUE is displayed DISPLAY Swipe the gift card or key in the account number manually Pax Input the dollar amount of the transaction then press ENTER This prompt occurs when the Invoice Mode feature is turned on When prompted enter the invoice No then press ENTER This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER The terminal will contact the Host Processor for an approval and print one receipt Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 66 Chapter 4 How to Do Transaction PAS Press ENTER for no receipt OR Press CANCEL to print the second receipt Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or
41. the card type is enabled and a indicates disabled NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 124 Chapter 6 O PAX How to Setup the POS terminal NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 125 Chapter 6 How to Setup the POS terminal ae 6 4 1 3 Debit Prompt asl When this function is enabled the terminal will prompt the user to select CREDIT or DEBIT when a card is swiped It will only prompt the user to make a selection when the payment type is CREDIT And it will be invalid for choosing debit when it is in on paper mode STEP ACTION DISPLAY From the Merchant Settings menu press 1 to access Authorizations Input the Password and press ENTER Press 8 to select Debit Prompt Current setting is displayed in the first line Press 1 to turn Debit Prompt OFF OR Press 2 to turn Debit Prompt ON NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 126 How to Setup the POS terminal Chapter 6 PAX 6 4 2 Security Settings Securi
42. the clerk gives the key to X and leads X to his room X Credit card holder STEP ACTION DISPLAY From the Idle prompt use UP DOWN or SHORTCUT button until POSTAUTH displays 2 Swipe the credit card or key in the account number and expiration date manually 3 Input the transaction to be completed The terminal searches the database for an AUTH transaction that matches the criteria Once found the terminal processes the transaction If the terminal does not find the transaction it displays TRANS NOT FOUND and reverts back to the main screen Input the dollar amount of the transaction then press ENTER This prompt occurs when the Invoice Mode feature is turned on When prompted enter the invoice No then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 23 Chapter 4 How to Do Transaction AS This prompt occurs when the Clerk Server ID Mode feature is turned on 7 When prompted enter the clerk server ID then press ENTER This prompt occurs when the Tip Option feature is g turned on Input the amount for tip on the Keypad then press ENTER This prompt occurs when the Card Present Mode feature is turned on o9 Press 1 if the card is present OR Press 2 if the card
43. the function 1 Will start the Key Injection process after you see the screen in step 4 then skip to step 7 2 If you need to set baud rate skip to step 5 After setting the baud rate return to step 3 in this process NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 196 Chapter 6 How to Setup the POS terminal fae 6 7 8 Application Management las Use this function to enter the App Load sub application From the System Settings menu press 8 to Select App Management Input the Password and press ENTER Use the A amp Y keys to find your selection and then press ENTER Or Press the number corresponding with your selection NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 197 Chapter 6 How to Setup the POS terminal fae 6 7 9 1 Activate laa Use this function to activate the App Load From the System Settings menu press 9 to Select App Management Input the Password and press ENTER Press 1 to activate App Load Press 1 for online activation The POS terminal connects to the LCS server to communicate Then POS terminal will display either Activated or error messages
44. to find your selection and then press ENTER Or Press the number corresponding with your selection Input the Merchant ID if 1 is selected in Step 4 Input the Bank ID if 2 is selected in Step 4 Input the Bank ID if 3 is selected in Step 4 NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 161 Chapter 6 How to Setup the POS terminal SIs 6 6 2 Host Phones mm This function is used for editing host parameters From the Hosts Settings menu press 2 to enter host phones Input the Password and press ENTER Scroll to select the host then press ENTER Note If the Host is MPSTC it will display MPSTC Use the A amp Y keys to find your selection and then press ENTER Or Press the number corresponding with your selection Use the A amp Y keys to find your selection and then press ENTER Or Press the number corresponding with your selection Use the A amp Y keys to find your selection and then press ENTER Or Press the number corresponding with your selection NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 162 Chapter 6 How to Setup the POS terminal fae 6 6 2 1 Phone Numb
45. you first press this key the display will show the number 2 by pressing the ALPHA key it will cause the display to change from a 2 to the letter A Press ALPHA again and it becomes a B and finally C Pressing another numeric key will advance the cursor on the display to the next position Use the W key to move the cursor to the right Press ENTER to Save Changes OR Press CANCEL to Abort Changes NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 133 How to Setup the POS terminal ee 6 4 4 Set Batch Time Chapter 6 O PAX m This function sets the specific time the terminal prints a batch report and clears its memory for the next day Set Batch Time is for Host Based Auto Batch EDC types only The Host is not contacted during this process Please note the batched transactions are cleared from memory with the first transaction of the new batch a Example The AutoBatch report is printing in the middle of the day accessed the Set Batch Time function and changed the time Now the report prints after we have closed for the day STEP ACTION DISPLAY From the Merchant Settings menu press 5 to set the batch time Input the Password and press ENTER Scroll to select the host then press ENTER Note If the Host is MPSTC it will display MPSTC supported by Host
46. 199994321 123456 Approved CUSTOMER COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 15 Chapter 4 a How to Do Transaction 4 1 2 Credit Return D Credit RETURN is the reversal of an approved and settled transaction A RETURN issues credit to the customer s credit card If the transaction has not already been settled a VOID should be processed al Example X bought a cell phone from Y s shop in the previous day But he found that cell phone does not work well So he went to Y s shop to return the cell phone and wanted Y to return his money Y has done a batch close so he cannot void that transaction he should do a Credit Return to return money to X s Credit card account X gives his credit card to Y Y processes a Credit Return transaction Then X gives the cell phone back to Y and Y give the credit card to X X Credit card holder Y Merchant of shop STEP ACTION DISPLAY From the Idle prompt use the UP DOWN or SHORTCUT button until RETURN displays Swipe the credit card or key in the account number and expiration date manually Input the amount of the Return then Press ENTER If the original transaction included a tip amount then the total amount should be entered as the return amount Thi
47. 219 Appendix A Receipt A 3 EBT Card Receipts Template Items in blue amp bold are conditionally optional If not given these items should not be printed Header Line 1 Header Line 2 Header Line 3 Header Line 4 Header Line 5 Host Logo lt DEMO MODE gt DO NOT CASH Terminal ID 7777777 04 09 2011 13 54 08 EBT Sale Food Stamps Transaction 24 Account HERRERA Entry Swiped Server 132 Lily Invoice 31492 Voucher No 1234567 Amount 200 00 Tip 1 1 00 Tip 2 2 00 Tip 3 3 00 Cash Back 20 00 Merchant Fee 20 00 Total 246 00 Ref Number 88888888 Auth Code 000000 Response APPROVED OFFLINE Food Stamps Balance 32 00 Cash Benefit Balance 40 00 VERBIAGE 1 VERBIAGE 2 VERBIAGE 3 gt VVUVUVV Vv v V VvuUVVY VY VY Vv V VuvuVV gt Halving Line Editable Merchant Settings Edit Header Header Text 1 Editable Merchant Settings Edit Header Header Text 2 Editable Merchant Settings Edit Header Header Text 3 Editable Merchant Settings Edit Header Header Text 4 Editable Merchant Settings Edit Header Header Text 5 Host Logo which is from host Only available when the host provides Print this mark only when the POS terminal is in DEMO MODE Terminal ID of the POS terminal Terminal ID value should be blank if POS terminal is in Demo Mode Print the current date and time EDC Type Transaction Type Here are th
48. 6 How to Setup the POS terminal fae Enter the stop time then press ENTER Stop time is usually one hour after start time Enter the AutoDial time interval then press ENTER The interval is usually 5 minutes NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 169 Chapter 6 O PAX How to Setup the POS terminal 6 7 System Settings This menu consists of different functions that can be changed manually Date Time Setup Q Batch Number Working Mode MENU Pre Dial Call Database Q PIN Pad Settings Keys Injection LO App Management DESCRIPTION NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 170 How to Setup the POS terminal Chapter 6 PAX 6 7 1 Date Time Setup ma All POS Terminals include an internal clock that keeps the time and date The clock keeps time in a 24 hour or military format This function sets the internal clock STEP ACTION DISPLAY From the Main Menu press 5 to access System Settings Press ENTER Verify that the current Date and or Time are incorrect Input the correct date using MM DD YY format Input the correct hour and minutes using Military 24 hour
49. 9 00 Void Refund 119 00 Auth Code 123456 Auth Code 123456 Response APPROVE OFFLIN Response APPROVE OFFLINE CUSTOMER COPY RDHOLD THANK YOU Please visit us ERCHANT COPY Again soon THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 85 Chapter 4 O PAX How to Do Transaction 4 6 Commercial Cards m Depending upon the Credit Host processor and preloaded BIN range table Commercial credit cards will prompt for additional information when processing STEP ACTION DISPLAY Be sure the terminal is at the Idle Prompt Swipe the credit card Or manually key in the account number and expiration date Input the dollar amount of the transaction then ENTER If the account number was manually entered the terminal will ask if the card is present Depending on the user s response the terminal will prompt for V code and other AVS settings Enter the information for all AVS and V Code prompts Enter the Customer Code then press ENTER OR Press ENTER to bypass Enter the Tax Amount then press ENTER OR Press ENTER to bypass Continue to next step if tax amount was entered or skip to Step 9 if tax amount was bypassed NOTE This document is CONFIDENTIAL and must be use
50. 94321 Auth Code 123456 Response Approved RDHOLD ERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 L311 219 Debit Refund Transaction sS Account kkxxxx xkxxkxkx xx6789 Entry Swiped Total 119 00 Reference No 342199994321 Auth Code 123456 Response Approved CUSTOMER COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs duplicated published or disclosed without prior written permission from PAX 53 t may not be Chapter 4 PAX How to Do Transaction 4 3 3 EBT Balance Inquiry ma Balance Inquiry transaction is used for inquiring about the available balance of an EBT account B Example X wants to check the amount of funds available on his EBT card So he goes to Y s shop to ask Y to do an EBT Balance Inquiry Y takes the EBT card and does an EBT Balance Inquiry on an S80 POS terminal X gets the receipt and knows the available balance of his EBT card X EBT card holder Y Merchant of shop STEP ACTION DISPLAY From the Idle prompt use the SHORTCUT button until EBT is displayed then press UP DOWN or SHORTCUT button until BALANCE displays Swipe the EBT card or key in the account number manually Press 1 for Food Stamp OR Press 2 for Cash Benefit
51. 994321 Auth Code 123456 Response Approved Balance 119 00 MERCHANT COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 73 Chapter 4 a How to Do Transaction 4 5 Cash Transaction 4 5 1 Cash Sale laa Your POS Terminal supports the ability to record cash sales for record keeping purposes To do so the Cash EDC mode must be enabled Cash transactions are for record keeping purposes only No Host Processor is involved Cash Transactions will be totaled and listed on the Batch Report a Example X goes to Y s shop to buy a cell phone After X finishes his shopping he goes to Y to pay for the cell phone in cash X delivers his cash to Y and Y processes a Cash Sale transaction on the S80 POS terminal X takes the cell phone and goes home X Cash holder Y Merchant of shop STEP ACTION DISPLAY From the idle prompt press the SHORTCUT button to scroll through the list of available EDC types to select the CASH prompt is displayed Input the dollar amount of the transaction then press ENTER This prompt occurs when the Invoice Mode feature is turned on When prompted enter the invoice No then press ENTER This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk s
52. DEMO MODE gt gt Print this mark only when the POS terminal is in DEMO MODE DO NOT CASH Merchant ID 0 a The current merchant ID Print it if multi merchant mode is on Terminal ID 7777777 5 Terminal ID of the POS terminal Terminal ID value should be blank if POS terminal is in Demo Mode 04 09 2011 13 54 08 gt Print the current date and time Gift Redemption gt EDC Type Trans Types Here are the definitions of legal transactions Tarsaing 24 5 Transaction Number is incremental Do not print on balance receipt do not print if it is a duplicated transaction Card Number Account veneree 4393 2 Replace Merge transactions requires new card only Issue Virtual requires full card number Exp Date 1214 gt Expiration Date Entry Swiped gt Entry Swiped Server 132 Lily 3 Server ID and name Merchant Settings Additional Prompts Server ID Mode Void trans don t require Invoice 31492 d Invoice Merchant Settings Additional Prompts Invoice Mode Amount 200 00 gt Base transaction amount balance deactivation receipt doesn t have this field Tip 1 1 00 gt Amount of tip 1 if enabled Tip name should be printed to replace Tip 1 Tip 2 2 00 gt Amount of tip 2 if enabled Tip name should be printed to replace Tip 2 Tip 3 3 00 gt Amount of tip 3 if enabled Tip name should be printed to replace Tip 3 Cash Back 20 00 Total 226 00 gt Total amount Do not print if only one amount exists
53. Do Transaction 4 5 3 Cash Void Sale nal To void a sale is to nullify an approved transaction one that has already been authorized but not settled However if the transaction has already been settled a RETURN must be processed B Example X bought a cell phone from Y s shop in the morning But he found that cell phone does not work well So he went to Y s shop to return the cell phone and wanted Y to return his money The Clerk should do a Cash Void Sale to void the previous transaction Y process a Cash Void Sale transaction Then X gives the cell phone back to Y and Y give the cash back to X X Cash holder Y Merchant of shop STEP ACTION DISPLAY From the idle prompt press the SHORTCUT button to scroll through the list of available EDC types to select the CASH prompt Use the UP DOWN or SHORTCUT button until V SALE displays If Void Sale is password protected the terminal will prompt for the manager password When prompted enter the password and then press ENTER Input the transaction to be voided The terminal searches the database for a Sale transaction that matches the criteria Once found the terminal processes the transaction If the terminal does not find the transaction it displays TRANS NOT FOUND and backs to main screen View the transaction on the display to verify it is the correct transaction then Press ENTER NOTE This document is CONFIDENTIAL and must be used ex
54. Fee Total amount Do not print if only one amount exists Reference Number do not print if null Auth Code Print APPROVED OFFLINE in demo mode Message available only when host provides Message available only when host provides Message available only when host provides Print this line if it is a duplicated transaction NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 217 Appendix A Receipt MERCHANT COPY Trailer Line 1 Trailer Line 2 Trailer Line 3 Trailer Line 4 Trailer Line 5 Header Line 1 Header Line 2 Header Line 3 Header Line 4 Header Line 5 Host Logo COPY lt DEMO MODE gt DO NOT CASH Terminal ID 04 09 2011 7777777 13 54 08 Debit Sale Transaction Account Entry Server 132 Invoice Amount Tip 1 Tip 2 Tip 3 Cash Back Merchant Fee Total Ref Number Auth Code Response 24 Henn 393 Swiped Lily 31492 200 00 1 00 2 00 3 00 20 00 20 00 88888888 000000 APPROVED OFFLINE VERBIAGE 1 VERBIAGE 2 VvuVvV Vv VvUVV VV Vv V Vv VvuVVY Vv wv Y Yvy yyy gt PAX Editable Merchant Settings Edit Trailer Trailer Text 1 Editable Merchant Settings Edit Trailer Trailer Text 2 Editable Merchant Settings Edit Traile
55. Format Verify the time is now correct and press CANCEL OR Press ENTER to save the modified time NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 171 Chapter 6 How to Setup the POS terminal ae 6 7 2 Batch Number ma This menu option allows the batch number to be changed Not all Host processors use batch numbers so care should be taken when accessing this function Verify the current or last closed batch number with the Host Processor before changing From the System Settings menu press 2 to set batch number Input the Password and press ENTER Select the EDC host Note If the Host is MPSTC it will display MPSTC Terminal displays the current batch No Input the New Batch and press ENTER Press ENTER to complete OR Press CANCEL to cancel NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 172 Chapter 6 PAX How to Setup the POS terminal 6 7 3 Working Mode This sub menu has three options Q Tip Options Fraud Control DESCRIPTION Q Local Dup Check MENU NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be dup
56. From the Communication Options menu press 1 for Main Communication Use the A amp V keys to select the primary communication type Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 204 How to Setup the POS terminal Chapter 6 PAX 1 8 2 Backup Communication nal Use this feature to set the backup method of communication If a method of communication not supported by the terminal is selected the error message NOT AVAILABLE is displayed STEP ACTION DISPLAY From the Communication Options menu press 2 for Backup Communication Default setting is 2 None Use the A amp V keys to select the primary communication type Note If in Main Communication menu Dial is selected then in this menu the first option is LAN Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 205 Chapter 6 O PAX How to Setup the POS terminal 1 8 3 Maximum Tries ma Use this feature to set the maximum number of tries for communication STEP ACTION DISPLAY From the Communication Options menu press 3 for Maximum Tries Terminal displays the current tries setting Input the New
57. It may not be duplicated published or disclosed without prior written permission from PAX 38 Chapter 4 How to Do Transaction AS The terminal searches the database for a Forced transaction that matches the criteria Once found the terminal processes the transaction If the terminal does not find the transaction it displays TRANS NOT FOUND and reverts back to the main screen View the transaction on the display to verify it is the correct transaction then Press ENTER This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt OR Press CANCEL to print the second receipt Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 39 Chapter 4 ZF PAX How to Do Transaction Sample of Credit Void Forced receipt mm Please review the following samples of receipts for a void forced 1 800 555 1234 1 800 555 1234 Merchant Name Merchant Name 123 MAIN ST 123 MAIN ST ANYTOWN NY 11111 ANYTOWN NY 11111 WWW PAX US WWW PAX US 02 03 2011 11321319 02 03 2011 11 11 19 Void Forced Void Forced Record 8 Record 8 Card Type VISA Card
58. NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 193 Chapter 6 PAX How to Setup the POS terminal 5 step NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 194 Chapter 6 How to Setup the POS terminal fae 6 7 6 Pin Pad Settings las Use this function to modify the Pin pad Settings From the System Settings menu press 6 to Select the Key Location Input the Password and press ENTER Press 1 to select the Internal PIN pad OR Press 2 to select the External PIN pad NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 195 Chapter 6 How to Setup the POS terminal ae 6 7 7 Keys Injection las Use this function to enter the Key Load sub application STEP ACTION DISPLAY From the System Settings menu press 7 to Select the Keys Injection Input the Password and press ENTER Session Started Use the A amp Y keys to find your selection and then press ENTER Or Press the number corresponding with your selection Press 1 or 2 to enter
59. NT REPORT FUNC FUNC UP ARROW REVIEW BATCH HOT KEYS FUNC DOWN ARROW FIND TRANSACTION FUNC ENTER LAST RECEIPT FUNC ALPHA Tip MENU RESTAURANT ONLY 2 3 2 Key Assignments NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 8 Chapter 2 PAX S80 POS Terminal Overview PAX m Use the table below to identify the keys on your POS Terminal model S80 ON OFF FUNC 0 9 Alpha Menu Cancel Clear Enter Shortcut SISISISISISISISIS 2 3 3 Keypad Layout Note Below is an example of the keypad layout of the S80 POS terminals NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 9 Chapter 3 e PAX How to Load Application 3 How to Load Application ma This section explains the instructions for loading the applications as well as its parameters to the terminal Rebuilding the file system is recommended before loading new applications For Details on how to load the application please refer to BroadPOS Users Manual NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed withou
60. P code format was not correct must be 5 or 9 digits long Incorrect ZIP Try Again ZIP code must be 5 or 9 digits only The incorrect number of digits was entered three times when the Zip code was requested Try the transaction again enter either 5 or 9 digits when the ZIP code is requested The terminal appears to be locked up pressing the MENU key does nothing Terminal needs to be reset e Remove power source from terminal Unplug from current If terminal has battery option power terminal off e The terminal will be reset The display is a line of black boxes The terminal needs to be repaired NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 232 Appendix B e Troubleshooting Dx B 2 Communication Errors NO LINE appears on the display of a Land Line Terminal e Check that the telephone RJ 11 connector is securely inserted into the connector labeled LINE on the terminal s rear connections panel and into the telephone wall outlet e The POS Terminal was designed to use a dedicated analog telephone line It should not be connected to a splitter or to a rollover telephone system e Anexchange prefix may be required Make sure terminal has correct settings for an exchange prefix e Disconnect the terminal from the ph
61. Print the merchant receipt data from the host Print this line if it is a duplicated transaction NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 223 Appendix A Receipt PAX MERCHANT COPY Trailer Line 1 gt Editable Merchant Settings Edit Trailer Trailer Text 1 Trailer Line 2 gt Editable Merchant Settings Edit Trailer Trailer Text 2 Trailer Line 3 gt Editable Merchant Settings Edit Trailer Trailer Text 3 Trailer Line 4 gt Editable Merchant Settings Edit Trailer Trailer Text 4 Trailer Line 5 gt Editable Merchant Settings Edit Trailer Trailer Text 5 Sie Mo SS Sesh a E sani ae tae Oe ae ace eases gt Halving Line E EEE EE E E eRe si aati oust acre gt Halving Line Header Line 1 gt Editable Merchant Settings Edit Header Header Text 1 Header Line 2 gt Editable Merchant Settings Edit Header Header Text 2 Header Line 3 gt Editable Merchant Settings Edit Header Header Text 3 Header Line 4 gt Editable Merchant Settings Edit Header Header Text 4 Header Line 5 gt Editable Merchant Settings Edit Header Header Text 5 Host Logo gt Host Logo which is from host Only available when the host provides COPY gt Print COPY on customer receipt lt
62. S On Swipe enables AVS prompts on all swiped transactions for individual Credit Card types or for all card types B Example The Merchant does not want any AVS prompts when the card is swiped The AVS On Swipe setting will be changed to None This will disable the AVS prompts on swiped transactions OPTION DEFINITION None There will be no AVS prompts default Address AVS will prompt for address only Zip AVS will prompt for zip code only Address amp Zip AVS will prompt for address and zip code ACTION DISPLAY STEP From the Main Menu press 5 for System Settings Press 8 for Working Mode NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 181 Chapter 6 How to Setup the POS terminal ae AVS On Swipe Continued Press 2 for Fraud Control Input the Password and press ENTER Press 1 to set the AVS On Swipe Select the card type you wish to modify or press 1 for all card types Press the number that corresponds to the desired AVS Prompt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 182 Chapter 6 PAX How to Setup the POS terminal 6 7 3 2 2 AVS On Card Present
63. S terminal is in DEMO MODE DO NOT CASH Terminal ID 7777777 5 Terminal ID of the POS terminal Terminal ID value should be blank if POS terminal is in Demo Mode 04 09 2011 13 54 08 gt Print the current date and time EBT Sale gt EDC Type Transaction Type Here are the definitions of legal transactions Food Stamps gt Account Type Food Stamps Cash Benefit Voucher Timnsecoad 24 3 Transaction Number is incremental Do not print on balance receipt do not print if it is a duplicated transaction Account 1E4393 gt Card Number Entry Swiped gt Entry Swiped Manual Contactless Server 132 Lily Server ID and name Merchant Settings Additional Prompts Server ID Mode Void trans don t require Invoice 31492 gt Invoice Merchant Settings Additional Prompts Invoice Mode Amount 200 00 gt Base transaction amount balance receipt doesn t have this field Tip 1 1 00 gt Amount of tip 1 if enabled Tip name should be printed to replace Tip 1 Tip 2 2 00 gt Amount of tip 2 if enabled Tip name should be printed to replace Tip 2 Tip 3 3 00 gt Amount of tip 3 if enabled Tip name should be printed to replace Tip 3 Cash Back 20 00 gt Cash Back amount Merchant Settings Additional Prompts Cash Back Prompt Merchant Fee 20 00 gt Merchant Fee Merchant Settings Merchant Fee Total 246 00 gt Total amount Do not print if only one amount exists Ref Number 88888888 gt
64. STEP ACTION DISPLAY From the Reports menu press 6 to select File System Report The File System Report will be printed Stop Sample of File System Report receipt The values displayed in the sample reports are reflective of one POS Terminal model Reports printed from other models will reflect the memory capacity of that model FILE SYSTEM REPORT No FILE SYSTEM REPORT ransactions 02 03 2011 Lis 11s19 02 03 2011 Las 39 Free Space f Transactions Free Space 1495040 for each EDC Note that transactions of one EDC affect the Number of transactions that can be memory Number of transactions that can be stored if only one EDC used capacity of stored if only one EDC used all EDC types NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 120 Chapter 6 PAX How to Setup the POS terminal 6 4 Merchant Settings This menu contains eight different functions that can be changed manually if necessary They are 0 Authorizations Q Security Settings O Edit Header Edit Trailer MENU Set Batch Time Description H Additional Prompts 0 Set Cash EDC QO Clerk Server Name NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be
65. Void Return receipt nal Please review the following samples of receipts for a void return 1 800 555 1234 1 800 555 1234 Merchant Name Merchant Name 123 MAIN ST 123 MAIN ST ANYTOWN NY 11111 ANYTOWN NY 11111 WwW PAX US WwWW PAX US 02 03 2011 TLELI LI 02 03 2011 TL LLE T9 Void Refund Void Refund Transaction 3 Transaction 3 Card Type VISA Card Type VISA Account kxkxxx xxx x xkx x x6789 Account kkxxxxxx x xkx xx6789 Entry Swiped Entry Swiped Void Refund 119 00 Void Refund 119 00 Auth Code 123456 Auth Code 123456 Response APPROVE OFFLIN Response APPROVE OFFLINE CUSTOMER COPY CARDHOLD THANK YOU Please visit us MERCHANT COPY Again soon THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 34 Chapter 4 a How to Do Transaction 4 1 8 Credit Void Post Auth A Post Auth sale can be VOIDED if the transaction is in the current open batch A VOID POST AUTH does remove any hold on the customer s open to buy B Example X planned to go to Hawaii to and he had booked a room at a hotel through Credit Auth After arriving in Hawaii he goes to the Hotel and the checks in The Clerk runs a POST AUTH transaction and Checks X into the Hotel As X is heading to his room a call
66. able Merchant Settings Edit Header Header Text 3 Editable Merchant Settings Edit Header Header Text 4 Editable Merchant Settings Edit Header Header Text 5 Host logo which is from host Only available when the host provides Print this mark only when the POS terminal is in DEMO MODE The Terminal ID assigned by Host Print the current date and time Transaction Type Here are the definitions of legal transactions Transaction Number is incremental do not print if it is a duplicated transaction Card Type Please refer to requirement specifications Card Number Entry Swiped Manual Contactless Server ID and name Merchant Settings Additional Prompts Server ID Mode Void trans don t require Invoice Merchant Settings Additional Prompts Invoice Mode Number of table Only supported in Restaurant Industry Merchant Settings Additional Prompts Table Mode Number of Guests Only supported in Restaurant Industry Merchant Settings Additional Prompts Guest No Mode Base transaction amount Amount of tip l if enabled Tip name should be printed to replace Tip 1 In Restaurant industry Tip 1 is always on When In Tip Menu is selected or In Transaction is bypassed it will display __ for the cardholder to write tip amount When Auto Percent is selected it will display high amount percent low amount and Halving line Base amount and tip In
67. access Tip Tab Menu via the Function Menu Select 1 Add Tips Select method of finding transaction E Scroll untipped Use the A amp Y keys to scroll through the displayed transactions then press ENTER to select ORP Enter the invoice No then press ENTER to find the transaction ORP NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 97 Chapter 5 How to Use Function Menu Enter the clerk server ID then press ENTER to find the transaction OR Input the transaction to be adjusted OR Select card type of scrolling transaction OR Enter the corresponding digits then press ENTER View the transaction on the display to verify it is the correct transaction then Press ENTER If the original transaction already has a tip the terminal will prompt for the manager password When prompted enter the password and then press ENTER Current tip is displayed in the first line Input new tip Amount then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 98 Chapter 5 How to Use Function Menu Pa This prompt o
68. ale Transaction L Account KKK KKK KKKKKK ET EO Entry Swiped Bse Amt 100 Cash Back 20 Total 120 00 Reference No 342199994321 Response Approved Balance 20 MERCHANT COPY THANK YOU Please visit us Again soon 1 800 5 55 1234 Merchant Name 123 MA ANYTOWN WWW P 02 03 2011 IN ST NY 11111 AX US Lis isr9 Gift Sale Transaction Account Entry Bse Amt Cash Back Total Reference No Response CUSTOM 1 KKKKKKKKKKKKET EO Swiped 100 20 120 00 342199994321 Approved ER COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs duplicated published or disclosed without prior written permission from PAX 59 t may not be Chapter 4 How to D o Transaction 4 4 2 Gift Return ax m A Gift RETURN is the reversal of an approved and settled Gift Card transaction wal Example X received a gift card for Y s shop Yesterday X bought some apples from Y s shop with his gift card But he found that the apples are not so good So he went to Y s shop to return the apples and wanted Y to return his money Y should do a Gift Return to return money to X s gift card account X hands his gift card to Y and Y processes a Gift Return transaction X gives the apples back to Y and Y give s the gift card to X X Gift card holder Y
69. all of the clerk s names starting with Clerk ID 1 STEP ACTION DISPLAY From the Merchant Settings menu press 7 to set the Additional Prompts Input the Password and press ENTER The display represents a retail setup Press 1 to select Clerk ID mode NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 136 Chapter 6 How to Setup the POS terminal fae Clerk Server ID Mode Continued The default setting is OFF Press 1 to disable Clerk ID mode OR Press 2 to enable Clerk ID Mode Enter the first clerk number name designation to be saved then press ENTER System defaults to clerk number 1 Enter the clerk name using the same method as editing the header information maximum 19 characters Press ENTER when name is complete When all of the clerk names have been entered press CANCEL to accept the entered names NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 137 Chapter 6 How to Setup the POS terminal ae 6 4 5 2 Invoice Mode Invoice mode can be disabled enabled terminal prompts for invoice number or set to Auto A starting number is entered when enabled the terminal then incr
70. ample of Credit Void Return reCeipt cccscccesscsssessseecseecssecsseesseecsnseceeceaeesnessaeeeseessseessneseeessaeesseeseaes 4 1 8 Credit Void POSt AUEM isein nonnisi onean ATAOE AOE ENA EEE O ANENE Sample of Credit Void Post Auth reCeipt ccccesccsssessssecssecsseecsseceeecsneeseesssessceceaeesseeseseesenessneeseresseeesenes 4 1 9 Credit Void Forced srsninasienariia aana citi cas dada la baaydaaaaeavia jendeud catdattelssaaidaaasacieeas Sample of Credit Void Forced receipt ccccscccssscesssessseceseccseecsssesseessneeceesssessseecsaeeeseeseaeesseesseesenssseneeenes 4 2 DEBIT TRANSACTIONS cose ccuiticcce des cseeceis owecracensectdadeevenbsrectan aae i E En Ea NEn A AEE EEE ENUA i ADT DODIES CIC eisni aga E E EAE EERE a eLa EE R EEEE Sample of Debit sale rece ipt cccescccssesssecsseecsnsesseessseecseecsaeeseecsseeseneecseessaesseeeceaeesetecsseessnessneessnssseeessnes 4 2 2 Debit Ret ri esrin ainina apaa a aN A AEEA p ARATE UAS A aansiod ss duakcedesdaiexsdoasnaets Sample of Debit Return r teipt ssirriirrree aanre a a ai EAE Ea ANARE AEE REAR AEE 4 3 EBT TRANSACTION srunsa oren anse rinane aariaa oE eSa EEEo A O EE EEEIEE EAEE Aaa ABD EBT SUC iein aiaee a Ea aa AOA aE eaa E Ea a Easa REDAREA Sample of EBT sale receipt ccsccccsccssscesseceseessnscsseeseaeecueceasesseecsseeseneecscesesesuaeeceaeeesneseaeesnesseessnssseeesenes ABD SEBVRCCUIN iirinn aaaea AEE AAE Eaa a AAA Aa AEE Aaa Sampleof Debit Return rec
71. ant Settings Edit Trailer Trailer Text 1 gt Editable Merchant Settings Edit Trailer Trailer Text 2 gt Editable Merchant Settings Edit Trailer Trailer Text 3 gt Editable Merchant Settings Edit Trailer Trailer Text 4 gt Editable Merchant Settings Edit Trailer Trailer Text 5 gt Advertisement 1 gt Advertisement 2 gt Advertisement 3 gt Halving Line NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 216 Appendix A Receipt A 2 Debit Card Receipts Template Items in blue amp bold are conditionally optional If not given these items should not be printed Header Line 1 Header Line 2 Header Line 3 Header Line 4 Header Line 5 Host Logo lt DEMO MODE gt DO NOT CASH Terminal ID 7777777 04 09 2011 13 54 08 DebitSale Transaction 24 Account PREEEEEEEES A393 Entry Swiped Server 132 Lily Invoice 31492 Table No 2 No of Guests 5 Amount 200 00 Tip 1 1 00 Tip 2 2 00 Tip 3 3 00 Cash Back 20 00 Merchant Fee 20 00 Total 246 00 Ref Number 88888888 Auth Code 000000 Response APPROVED OFFLINE VERBIAGE 1 VERBIAGE 2 VERBIAGE 3 APP DUPE gt VVUVV Y V V Yyyy Vv Y VvuVvY Vv y Halving Line Editable Merchant Settings Edit Header
72. aper detector in the printer mechanism is not blocked by debris or a torn piece of paper If the printer is printing but the characters are incorrect or off center reload the font library using PC LOADER If the paper does not feed into the printer mechanism 1 Make sure the leading edge is even and undamaged 2 Cut the paper at a slight angle with the left edge feeding first NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 234 Appendix B e Troubleshooting ax B 3 Pin Pad Troubleshooting PIN Pad Inactive On Secure terminals the message PIN PAD INACTIVE is displayed The PIN Pad must be activated Access PIN Pad Function in the System Option menu Error Check PIN Pad e Verify that the terminal is equipped with an internal PIN Pad e Check the connection to the external PIN Pad Error Check MAC Keys e External PIN Pad is not encrypted correctly e External PIN Pad is not encrypted Internal PIN Pad not Detected Terminal is not equipped with an internal PIN Pad An external PIN Pad must be used Invalid Entry Key Not Accepted An incorrect key was entered in the Master Working Key field Re enter the key ERROR No Key e Internal PIN Pad is not encrypted correctly e Internal PIN Pad is not e
73. are general screens The following is an example of the idle and Main Menu screens for each of the different LCD Display types A standard screen and font format should accommodate 21 characters per line and up to 5 lines of text Screen Display Idle Prompt Screen Main Menu Screen Function Menu Screen NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 6 Chapter 2 e PAX S80 POS Terminal Overview Dn 2 2 POS Terminal Communication Options The following chart summarizes the information regarding the different POS terminal model communication options LAND LINE S80 y y GPRS CDMA V ETHERNET WI FI NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 7 Chapter 2 PAX S80 POS Terminal Overview Pax 2 3 POS Terminal Keypad Layout All POS terminals have a number of keys in common These keys are the same and perform the same function regardless of the POS Terminal model Other keys are unique to either one model or a series of models 2 3 1 Key Definitions m All POS terminals have a number of keys in common These keys are the same and perform the same function regardless of the POS Terminal model Other keys are unique to either
74. ave the terminal calculate the tip or total amount and entering a default amount for each tip For Retail all tips are processed with the transaction The following instructions are for Retail terminals only a Example The first tip is enabled but the receipt lists it as Tip with no default amount and the Merchant wants it listed as Processing with a default charge of 10 The tip name can be changed and a default amount set in the Tip Options in Working Mode STEP ACTION DISPLAY From the Tip Options menu use the A amp Y to select the tip you wish to edit then press ENTER OR Press the number corresponding with your selection The current Tip status is displayed in parenthesis Press 1 to disable the tip or 2 to enable the tip After turning a tip option ON you will then be prompted to Edit the Tip name To change the letters first presses the number key with the letter engraved on top then press the ALPHA key to cycle through the other characters on that key For example The 2 key on the keypad also has the letters A B and C printed on it When you first press this key the display will show the number 2 by pressing the ALPHA key it will cause the display to change from 2 to the letter A Continue pressing the ALPHA key for the required letter Modify the tip name then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs
75. ay not be duplicated published or disclosed without prior written permission from PAX 111 How to Setup the POS terminal Chapter 6 PAX 6 3 3 History Report Inal The history reports prints batch totals for the preceding 300 batches If there are three different EDC types programmed into the terminal each of the three creates its own batch information This means that a History Report would be able to print information for the last 100 days B Example want to balance my terminal against last month s statement Print a History report starting with the first day of last month and ending with the last day Select the Per Batch option for the individual batch totals and the overall total STEP ACTION DISPLAY From the Reports menu press 3 to select History Report Using the numeric keypad input the batch date you would like the report to begin with then press ENTER Using the numeric keypad input the batch date you would like the report to end with then press ENTER Use the A amp Y keys to scroll through the EDC Type options then press ENTER to select OR Press the number corresponding with your selection NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 112 Chapter 6 How to Setup the POS terminal ae History Report Continued Scroll
76. by rebooting the terminal and press the MENU key Then scroll down until you see the LCD Adjust Menu option Invalid Terminal ID or Invalid Merchant ID This is usually displayed when trying to authorize a transaction directly after a download Verify all of the Parameters for the Host Processor One or more of the parameters are most likely incorrect Bad Credit Batch Bad Credit Batch or Bad Debit Batch is a system message that is displayed and printed when an EDC batch will not close This is usually due to the Host and terminal being out of balance This means that the terminal has a balance that is different from the balance that the Host has This message should be followed by a Host Specific message Contact the Host Processor for more information New Batch Opened Close the current Batch Need to Batch More Offlines The maximum number of stored offline transactions has been reached Upload and batch the current transactions NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 231 Appendix B e Troubleshooting Dn General Troubleshooting Continued Wrong Auth No Try Again Auth No must be 6 digits only Verify then enter the correct authorization number Re enter ZIP Code ZI
77. ccurs when the Edit Confirm Option has been turned on Press ENTER to accept the 8 tip amount OR Press CANCEL to cancel transaction 9 Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 99 Chapter 5 How to Use Function Menu ed 6 8 Reprint inal This function allows you to print a Customer copy or a Merchant copy of the receipt for the last processed transaction or for any transaction Example The terminal ran out of paper as the Customer s receipt was printing Replace the paper and print a copy of the Customer s receipt using the Receipt Copy function STEP ACTION DISPLAY From the idle prompt press FUNC then 7 to access Tip Tab Menu via the Function Menu Press 1 to print a copy of the Last Customer Receipt OR Press 2 choose the EDC type then enter the transaction number to print a copy of Any Receipt If No last Receipt option is available then the Any Receipt option is selected automatically If Any Receipt was selected Select the EDC Type Enter the transaction number then press ENTER Choose Copy Type Press 1 for Customer OR Press 2 for Merchant Receipt Copy Continued NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be du
78. cecececcedevececacdvcetccdccescccesccsuccecvceccteccestvecevesscets A 1 Credit Card Receipts Template i cisiiisesiicccisasadeatestacessausaacededescevdanatseadentesseuatatissdsdisacnedeads castes 213 A 2 Debit Card Receipts Template ccccssccccccscessessssscecscessessesscececeseesasecesecscseseasesesecseeeseaseaesesses 217 A 3 EBT Card Receipts Template cccccccsssscsccscessessesscececessesesesececsseeseaaecesscesseseasessseeseeesesasaesecees 220 AA Gift Card Receipts Template sra aaa a aa a aa E aa aE aaa 223 A 5 Cash Receipts Template aiiiar aaa E RE A aa aiat 226 APPENDIX B TROUBLESHOOTING isicicscccicccseccsscesescscccsescsscesesesdcesesdsscesstessestesesscesesesdcesesceseeseieceverse 228 B 1 General Troubleshooting sscscccccceseessnsscesecsssesssascesecsseeseasesesecsseeseusesesecsesesesseassessesenaaeasseses 228 B 2 Communication Errors NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission ili Table of Contents ax B 3 Printer Troubleshooting B 3 Pin Pad Troubleshooting B 4 Download Troubleshooting APPENDIX D GLOSSARY iciescissscacndssccesecssecnsscoscnssssncodesscesssesscosecesenssesecodesscesnsesccesssesecsssseconsdssesdesses NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or d
79. cific functions are performed or buttons are pressed a Example would like to know when the Menu button is pressed so enabled the Buzzer function The terminal now beeps whenever the Menu button is pressed STEP ACTION DISPLAY From the Operation Settings menu press 2 for Buzzer Setup Default setting is ON Press 1 to disable the buzzer OR Press 2 to enable the buzzer NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 147 Chapter 6 How to Setup the POS terminal ae 6 5 3 Operation Mode This feature sets the terminal to one of two modes Normal Mode which is used for real transactions and Demo Mode which is used for training After working in Demo Mode make sure to return to Normal Mode in order to perform real transactions Example have a new employee that needs to be trained on the POS Terminal I ll put the terminal in Demo Mode That way the new employee can be trained without interfering with business STEP ACTION DISPLAY From the Operation Settings menu press 3 for Operation Mode Input the Password and press ENTER The defaulting setting is Normal Mode Use the A amp Y keys to make your selection and then press ENTER OR Press the number corresponding with your selection Press ENTER to accept the change OR
80. clusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 200 Chapter 6 How to Setup the POS terminal ae 6 7 9 3 Configuration nal Use this function to configure the communication parameters of the App Load application and Phone Setting is the function that allows user to set phone number to link to the BroadPOS Terminal Server From the System Settings menu press 9 to Select the App Management Input the Password and press ENTER Press 8 for Configuration Press 1 to set Server URL and skip to Step 5 Press 2 to set Server Port and skip to Step 6 Press 8 for Phone Settings Please refer to Host Phones Set Server URL and press ENTER Set Server Port and press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 201 Chapter 6 How to Setup the POS terminal SIs 7 soe o 6 7 9 4 Terminal SN ma This function displays the SN and other information of the terminal STEP ACTION DISPLAY From the System Settings menu press 9 to Select the App Management Input the Password and press ENTER Press 4 for Terminal SN Screen displays the SN and other information of the terminal NOTE This document is CONFIDENTIAL and must be u
81. clusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 80 Chapter 4 How to Do Transaction This prompt occurs when the Clerk Server ID Mode feature is turned on 5 When prompted enter the clerk server ID then press ENTER 6 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt 7 OR Press CANCEL to print the second receipt 8 Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 81 Chapter 4 How to Do Transaction Sample of Cash Void Sale receipt Pax mm Please review the following samples of Cash void sale receipts 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 Cash Void Lislbsels Transaction Paid Cash Amount Tip 120 00 Total MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 Listes Cash Void Transaction Paid Cash Amount Tip Total 120 00 CUSTOMER COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs I
82. comes and he has to go back to US X goes back to the front desk and informs the Clerk that he has to check out and he would like his money back The clerk does a Credit Void Post Auth transaction to return the money to X s credit account Then X goes back to US STEP ACTION DISPLAY From the Idle prompt use the UP DOWN or SHORTCUT button until V FRCD displays If Void Forced is password protected the terminal will prompt for the manager password When prompted enter the password and then press ENTER Swipe the credit card or key in the account number and expiration date manually If the security for Card Manually Entry is on the terminal will prompt for the manager password When prompted enter the password and then press ENTER Input the transaction to be voided NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 35 Chapter 4 How to Do Transaction AS The terminal searches the database for a Forced transaction that matches the criteria Once found the terminal processes the transaction If the terminal does not find the transaction it displays TRANS NOT FOUND and reverts back to the main screen View the transaction on the display to verify it is the correct transaction then Press ENTER This prompt only occurs when the Clerk Ser
83. ct Interface varies according to app Graphic Logo Header 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US Trailer THANK YOU Please visit us Again soon Comment Line MasterCard AMEX Diners CarteBlanche Disc NOVUS EnRoute JCB Extended Transaction types CREDIT TransType Host Mrch Chgd SALE FORCED VERIFY RETURN VOID SALE VOID RTRN VOID FRCD Transaction types DEBIT TransType Host Mrch Chgd SALE FORCED VERIFY RETURN VOID SALE VOID RTRN VOID FRCD This area reflects the Application currently loaded in the terminal Individual Merchant Header Trailer and Comment Line information is listed in this area A plus indicates the Credit Card is supported A minus indicates the card is not supported This area of the Set Up Report lists the transaction types that are supported by the different EDC Hosts If the character in the Host column is a plus the Host supports that type of transaction If the character is a minus the transaction type is not supported If the character in the Chngd Changed column is a plus a change in the setting has been made If the character in the Mrch Merchant column is a minus and the Chngd character is also a minus the Host setting is in effect If the Mrch character is a minus and the Chngd character is a plus the transaction type has been disabled by the Merchant NOTE Thi
84. d exclusively for the operation of PAX programs duplicated published or disclosed without prior written permission from PAX 225 t may not be Appendix A Receipt A 5 Cash Receipts Template Cash Sale amp Void Receipts Template Items in blue amp bold are conditionally optional If not given these items should not be printed Header Line 1 Header Line 2 Header Line 3 Header Line 4 Header Line 5 Host Logo lt DEMO MODE gt DO NOT CASH 04 09 2011 Cash Sale Transaction Server 132 Invoice Paid Cash Amount Tip 1 Tip 2 Tip 3 Total MERCHANT COPY Trailer Line 1 Trailer Line 2 Trailer Line 3 Trailer Line 4 Trailer Line 5 13 54 08 24 Lily 31492 200 00 1 00 2 00 3 00 gt VVVUVVV Y V Yyyy Vv VuvuVvV gt Halving Line Editable Merchant Settings Edit Header Header Text 1 Editable Merchant Settings Edit Header Header Text 2 Editable Merchant Settings Edit Header Header Text 3 Editable Merchant Settings Edit Header Header Text 4 Editable Merchant Settings Edit Header Header Text 5 Host Logo which is from BroadPOS server Print this mark only when the POS terminal is in DEMO MODE Print the current date and time Legal Value Cash Sale Cash Void Sale Cash Void Return Transaction Number is incremental do not print if it is a duplicated transaction Server ID and name Me
85. d exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 57 Chapter 4 How to Do Transaction AS Input the dollar amount of the transaction then press ENTER This prompt occurs when the Invoice Mode feature is turned on When prompted input the invoice number on the Keypad then press ENTER This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted input the Clerk Server ID on the Keypad then press ENTER This prompt occurs when the Tip Option feature is turned on Input the amount for tip on the Keypad then press ENTER The terminal contacts the Host Processor for an approval and prints one receipt Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt OR Press CANCEL to print the second receipt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 58 Chapter 4 How to Do Transaction Pax Sample of GIFT sale receipt Please review the following sample GIFT receipts Notice the differences between the Merchan s copy and the Customer s copy 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 1s Les 9 Gift S
86. d exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 86 Chapter 4 How to Do Transaction AS If the entered tax amount exceeds the user input amount the terminal will display the warning Enter the correct tax amount then press ENTER OR Press CANCEL to cancel transaction OR Press ENTER to bypass The terminal contacts the Host Processor for an approval and prints one receipt Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt OR Press CANCEL to print the second receipt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 87 Chapter 5 IN How to Use Function Menu 5 Function Option m Your POS Terminal function key allows you to access commonly used functions quickly You can also access your terminals menu by pressing the FUNC button 5 1 Report m The terminal will print the Default Report For instructions on how to set the Default Report please refer to 6 3 Reports STEP ACTION DISPLAY From the idle prompt press FUNC to access via the Function Menu Use the A amp F keys to scroll through the options then press ENTER to select OR Press 2 to print
87. d receipt 9 Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 70 Chapter 4 How to Do Transaction Sample of Gift Void receipt ax Please review the following samples of Gift Void Sale receipts 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 Piste 9 Gift Void Sale Record S Account KKK KKKKKKKKKET BO Entry Swiped 119 00 Gift Void Sale 342199994321 123456 Approved Reference No Auth Code Response RDHOLD ERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 x ca ig Gift Void Sale Record SG Account KKKKKKKKKKKKET EO Entry Swiped Gift Void Sale 119 00 342199994321 123456 Approved Reference No Auth Code Response CUSTOMER COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 71 Chapter 4 PAX How to Do Transaction 4 4 6 Gift Balance Inquiry ma The Balance Inquiry transaction is used for inquiring about the balance of Gift Cards wal Exam
88. desired URL address or port number then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 167 Chapter 6 How to Setup the POS terminal ne 6 6 5 AutoDial Setup The AutoDial function is the automatic execution of the manual batch process If the terminal capture type is Host Manual or Terminal Capture the AutoDial feature will automatically perform the manual batch function AutoDial is not applicable if the terminal capture type is AutoBatch Example Since don t always have time to batch the terminal at the end of the business day set the AutoDial time to automatically batch out an hour after the store closes STEP ACTION DISPLAY From the Hosts Settings menu press 5 to enter connection settings Input the Password and press ENTER Scroll to select the host then press ENTER Note If the Host is MPSTC it will display MPSTC Use the A amp Y keys to find your selection and then press ENTER Or Press the number corresponding with your selection If 1 is selected in step 4 enter the start time and then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 168 Chapter
89. disclosed without prior written permission from PAX 67 Chapter 4 How to Do Transaction Sample of Gift Issue receipt Pax Please review the following samples of Gift Issue receipts 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 Gift Issue 11 300 219 a Transaction S Account KKK KKK KKKKKKET EO Entry Total Swiped 119 00 342199994321 123456 Approved Reference No Auth Code Response I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSURE AGREEMENT MERCHANT AGREEMENT IF EDIT VOUCHI RDHOLD ERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 LLLI Gift Issue a Transaction Account Entry Total Reference No Auth Code Response CUSTOM 8 KKK KKKKKKKKKET EO Swiped 119 00 342199994321 123456 Approved ER COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs duplicated published or disclosed without prior written permission from PAX 68 t may not be Chapter 4 INN How to Do Transaction 4 4 5 Gift Void laa To do a Gift Void is to nullify an approved Gift transaction including Gift Sale Gift Return Gift Add Value
90. duplicated published or disclosed without prior written permission from PAX 121 How to Setup the POS terminal Chapter 6 PAX 6 4 1 Authorizations 6 4 1 1 Trans Types Ba This function enables disables or sets password protection for specific transaction types such as Voids Returns Forced Sales etc For all EDC Types the Sale transaction cannot be disabled or password protected Some transaction types are disabled by the Host and cannot be enabled B Example As the Manager of the store don t want anyone to process a Void or Return but me Set the Void and Return functions to Manager Only The password will then be required to process those transactions Remember the password is either the default current date MMDDYYYY or the user specified 8 digit password STEP ACTION DISPLAY From the Main Menu press 2 to access Merchant Settings Press 1 to access Authorization NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 122 Chapter 6 How to Setup the POS terminal fax Transaction Type Continued Press 1 to edit authorization for Transaction Types Use the A amp Y keys to scroll through the EDC Type options then press ENTER to select OR Press the number corresponding with your selection Scroll to select the Transaction Type th
91. e Entry Total Auth Code Response CUSTOM LLLI 8 VISA KKK KKK KKKKKKET EO KK Swiped 119 00 123456 Approved ER COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs duplicated published or disclosed without prior written permission from PAX 25 t may not be Chapter 4 IN How to Do Transaction 4 1 5 Credit Forced o When authorization has previously been obtained via an AUTH transaction or via Voice Authorization a Forced Sale must be performed to complete the transaction and receive payment B Example X will have a travel to Hawaii and he needs to book room in advance He has done a Voice Authorization and gotten an auth code When he arrives at the hotel he gives the card and auth code to clerk The clerk does a Credit Forced transaction After the transaction the clerk gives the key to X and leads X to his room X Credit card holder STEP ACTION DISPLAY From the Idle prompt use UP DOWN or SHORTCUT button until FORCED displays Swipe the credit card or key in the account number and expiration date 2 manually 3 Input the dollar amount of the transaction then press ENTER 4 Input the authorization number previously obtained then press ENTER This prompt occurs when the Invoice Mode feature 5 is turned on When prompted enter t
92. e definitions of legal transactions Account Type Food Stamps Cash Benefit Voucher Transaction Number is incremental Do not print on balance receipt do not print if it is a duplicated transaction Card Number Entry Swiped Manual Contactless Server ID and name Merchant Settings Additional Prompts Server ID Mode Void trans don t require Invoice Merchant Settings Additional Prompts Invoice Mode Voucher number Only printed in voucher transaction Base transaction amount balance receipt doesn t have this field Amount of tip 1 if enabled Tip name should be printed to replace Tip 1 Amount of tip 2 if enabled Tip name should be printed to replace Tip 2 Amount of tip 3 if enabled Tip name should be printed to replace Tip 3 Cash Back amount Merchant Settings Additional Prompts Cash Back Prompt Merchant Fee Merchant Settings Merchant Fee Total amount Do not print if only one amount exists Reference Number do not print if null Balance Inquiry should not print this line void transactions should print the original auth code If no auth code the value will be null Print APPROVED OFFLINE in demo mode Print on inquiring EBT food stamps balance or both balance Print on inquiring EBT cash benefit balance or both balance Message available only when host provides Message available only when host provides Message available only when host provides
93. e following table explains the transaction designators SL Sale RT Return VE Verify TK Forced VS Void Sale VR Void Return VF Void Forced OP Open Tab TB Closed Tab CT Continue Tab NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 109 Chapter 6 PAX How to Setup the POS terminal Sample of Report receipt Please review the examples below The examples are Condensed Short Journal and Totals Only next page versions of the same information Batch Number Trn Crd Tp Tip Amount kkxkxkxkxkxkxkxkxkxkkkkxkxkxkxkkkkkxkxkxkxkkxkkkxkx k AX SL 1 00 12 00 MC SL 1 00 45 65 AX AT 1 00 12 00 AX SL 1 00 122 78 MC RT 1 00 15 50 AX SL 1 00 88 20 AX SL 1 00 9 00 AX RT 1 00 300 00 MC RT 1 00 272 00 KAEKKKKKKKKKKKKKKKKAKKKKKKKKK KK KKK CREDIT Records 9 CREDIT Total 522 13 kkxkxkxkxkxkxkxkxkxkxkxkxkxkxkkxkxkxkkxkkxkxkkxkxkkkxxkx CREDIT Records 9 CREDIT Total 522 13 EDC DEBIT Trn Tp STip Amount EDC KAEKKKKKKKKKKKKKKKKKKKKKKKKK KK KKK 1 SL 1 00 12 00 Batch Number 2 SL 1 00 67 00 KR KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK DEBIT Records 2 DEBIT TOTAL 79 00 Incl Cash Back 10 00 Cash Back Total KKEKKKKKKKKKKKKKKKKKKKK KKK KK KKK KK Records DEBIT
94. e manager password When prompted enter the password and then press ENTER The default setting is OFF Press 1 to disable Clerk ID mode OR Press 2 to enable Clerk ID Mode STOP NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 187 Chapter 6 How to Setup the POS terminal fae 6 7 4 Pre Dial Call his feature provides the user options of whether to enable the Pre Dial Call function or not If it is enabled terminal will make a pre dial call to the host STEP ACTION DISPLAY From the System Settings menu press 4 for Pre Dial Call Scroll through the EDC Type options then press ENTER to select OR Press the number corresponding with your selection Use the A amp Y keys to find your selection and then press ENTER Or Press the number corresponding with your selection NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 188 Chapter 6 How to Setup the POS terminal ae 6 7 5 Database This sub menu has three options L Void LJ Clear Database DESCRIPTION L Clear Reversal 6 7 6 1 Void Te Void sub menu under Edit Database is an easy way to void transactio
95. eader Trdiler ccccccccccccccccsscccssssscccessecccssseseesssssesesssssesssseeeessssecsussssesssseeeesssssesnsess 6 4 4 Set Batch TiMe wiescececccccessessssscececsssesseascesecsssssssseesecees 6 4 5 Additional Prompts ccsccccccceceseessssscesecsseesssssssseeees 6 4 5 1 Clerk Server ID Mode 6 4 5 2 Invoice Mode 6 4 5 3 CashBack Prompt preniris an eda eaaa eaae fede dul oriad ada rekoa eade ieia eksena 6 4 5 4 Be EANA o To ETETETT E T 6 4 5 5 GUEST N MOd Erari atean eiia e EEE AAE EA a EEEE E EAEN Een EEEE 646 SetiCosh EDC a aa a eaa ara a a aaa a EE aa a aa EE AO NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission ii Table of Contents Deas 6 4 7 Clerk Server Name 6 5 OPERA MION SETTINGS metiren d ee renee AEE Ea EE ERAR Eae AEREE aE iake EEREN E ae LATERE 6 5 1 No Paper Mode 6 5 2 Buzzer Setup 6 5 3 Operation Mode 6 5 4 Batter SAVET cc vcicc cides ensceuch tciccvavecwactelacsitvescaacbtcacdanevescadesvedaseasvedcxacetaaiseaetaderseatehededaveaeries 6 5 5 Disclaimer SCCUD essiri naraenia aaa AA aA a E AEAEE ARE aE Aa AEE iae 6 5 6 Halo Set pietinei E TREE ASON EREE EREE EE ORE AREE e W AE 11 ETA EAT AT A T T 6S e ReCCIDE T ea a a E E a a date eked ana tee ena 65 9 Peripherals ororena EA AT E EEEE 6 6 HOST SETTINGS 6335 23 eanend
96. ed or disclosed without prior written permission from PAX 37 Chapter 4 a How to Do Transaction 4 1 9 Credit Void Forced m A FORCED sale can be VOIDED if the transaction is in the current open batch A VOID FORCED does remove any hold on the customer s open to buy a Example X planned to go to Hawaii to and he had booked a room at a hotel through Voice Auth After arriving in Hawaii he goes to the Hotel and the checks in The Clerk runs a Credit Forced transaction and Checks X into the Hotel As X is heading to his room a call comes and he has to go back to US X goes back to the front desk and informs the Clerk that he has to check out and he would like his money back The clerk does a Credit Void Forced transaction to return the money to X s credit account Then X goes back to US STEP ACTION DISPLAY From the Idle prompt use the UP DOWN or SHORTCUT button until V FRCD displays If Void Forced is password protected the terminal will prompt for the manager password When prompted enter the password and then press ENTER Swipe the credit card or key in the account number and expiration date manually If the security for Card Manually Entry is on the terminal will prompt for the manager password When prompted enter the password and then press ENTER Input the transaction to be voided NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs
97. eeeseeesenes 4 5 CASH TRANSACTION deroan coisas tebcovewesbedads canensey suvcuscaentanvsbinuetinaboagiondspavue seucosistesentonaeh suseeteneueabes 4 5 1 Cash Sale ie Sample of Cash sale receipt 4 5 2 Cash Return Sample of Cash Return receipt 4 5 3 Cash Void Sale cccc00 Sample of Cash Void Sale receipt 4 5 4 Cash Void Return wou eeeescceceeneecesssececeenseeeeseneeseesseeeeees Sample of Cash Void Return receipt 4 6 COMMERCIAL CARDS 5 FUNCTIONIOPTION siccccsccccccasssssccascccnscssscssesavectsscesecscecebesssscedecatecasscsedecsectscssvessiesesectsssasectsscssens 5 1 REPOR Misexteticcctosss mena cguestesstersedceneecounsnseeed caste rares qentuccakaesentavevenassuereeeds amtyedcuueetenancens EEAS 5 2 BAT Csi E A zansces sec ecue snus denen ca E E E ioezand exyuns Gearon sacs sauassei E 5 2 1 Batch Close 5 2 2 Force Batch 5 3 REVIEWiercctcccsstecuccveveteeessunscudduvessecestasuesveresscessuns locates coetst nswendauat cenedenssuntuvenccatetaswesusyaseueesssesees 6 5 FIND vans sceecuclscectuet ss cateesiocsteedsecstecedoocuctteacsecesteuntoedsscsnccsdeocecedemosteesecntcedearsedsdencuetdeecstdewdacatentens 6 6 COUNTER WIP i co csisacs ccteacut densa adacdossantavasanars vavtauls ea aa eea ia eE e EE Sample of Counter Tip reC ipt ccccscssssscccecsssessesscesecssseasecesecseeeseaseaesecseseseaseassesscsesesaaseseseesesenes 6 7 TIP ADJUST 6 7 1 Credit RESTAURANT Ad
98. eenanesueaaauedaenadesuueusenssaseaauesdensevens 1 1 2 DOCUMENT CONVENTION es ss rerea neonne eni eseuneehensdus seankedacbaubecesventecesdsneeenonsctelustbestentnedtoas 2 1 3 DOCUMENT STRUCTURE vesiccsssssccscvassssessecnasssnesstsccnesossonnisesaocensaactnasstondunseasesvassiierossnecs nasstenssvanasess 1 4 AUTHORIZED USE PERMISSION 1 5 DOCUMENT REFERENCE sais cuscceceessssucwowsls snacedicaduweatecsacausleueceswasdeanodscotusseaccsueacdenscccutedsacednesdawewsedeaveds 2 PAX S80 POS TERMINAL OVERVIEW ccccscssssssseeecccccsssseseeeececcensseseeeseccccsseseeeesseceuseseeeeeseqons 6 2 1 POS TERMINAL SCREENS 3 si ccssss2ccisasvesesscceissssesosacsncssagesseavegssnasasdeanasssucnassnseesasvydesbapseexanasseseasaanadass 6 2 2 POS TERMINAL COMMUNICATION OPTIONS sccsesececeesseeeceesaeeeceseeeeesaeeeceeaaeeeceneeeeeeeaeeeeneaaeeeeneeeene 7 2 3 POS TERMINAL KEYPAD LAYOUT tcc cccosecccccgscberedunescesouutesegebutedevndereateuensseteecnossieetussticensvapseeeutasterest 8 23 1 KEY DEFINICIONS siiass cascacsszs tice diesaddaas races das i aa a gdagscaasacdasasgeads Gi aaadevens Ea AAE 8 2 3 2 KEY ASSIGNMENTS sisaisicccsccecedavcssccdenccacaienasaccdendedoadenes deedencegentenss cocdencaceedenes seedencveceseaseascueaceuens 8 233 Keypad LAYOUT sanese pa aaa a e a a aA EO a eE eea aaa 9 3 HOW TO LOAD APPLICATION i escecssceccccsstestesestecteatceesSeaawcessenevescccecutesSeaeeceouaacucesScsevenscussxeredecevens 10 4 HOW TO DO TRANSACTIONS icssccccsc
99. eipt snoei arinena aea eera aia a ei ed Ea a TONAR AE aretara aa 4 3 3 EBT Balance Inquiry 111scccccceeee Sample of EBT Balance Inquiry receipt 4 4 GIFT TRANSACTION ccccecceseseececececeeneeeeeens AAA Gift Sale ceea aeaa Sample of GIFT sale receipt ssssssssessrsserereseee 44 2 Gift REtUIMN ciccissiiicstescictvissestarcariaienesss Sample of Gift Return receipt cccceseeeeeee 4 4 3 Gift Add VlUC eeieecccccccecsessssseceeeenes NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission i Table of Contents Daas Sample of Gift Add Value receipt cccccccssessssessrsssssecsnecsssecsseesesesseessseessoeessseusssessesesesesseeesseseseneessens AAA GiPEISSUC sissiccccstecisidstacaesaedsaensaneiedyeasdaaaeaiteladelassanesdassaadosaaaandecsssiucntagaec ds capesneecnsgiaesaisaacsess Sampl of Gift ISSue receipt nieee co een Av cd EE EEEO E cote dias ESEON T E eae BAS GUE Aoo E TE E A E Sample of Gift Void receipt ccccccsccsssccsseecssecsseessseesscecsnscsseeceasecseeecseecsaeesaeessaeesseeseaseseneesaeessueesenesenees 4 4 6 Gift BOIANCE INQUITY u cceceesssssceseceseesssseceseceseeseasecssecseneseasesesecscesseasasesecsesesesseassessesenesaaaess Sample of Gift Balance Inquiry receipt cccccesccssseesssecseeecseecsseessnecsneeceessaeceeecsaeeessecsaeessueeseees
100. eir definitions REPORT REPORT DEFINITION This type of report will print the transaction number card type transaction type last four digits of the account number and the amount of the transaction Condensed Report This type of report will print the transaction type and the Short Report amount of the transaction Journal Report This type of report will print a full copy of each transaction Totals Only This type of report will print daily totals only NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 104 Chapter 6 e How to Setup the POS terminal A ax 6 3 1 Default Report a ins report lists the terminal s daily transactions in a format that is configured in the Current Report menu Current Report is described on the next page B Example print out a current report every time there is a change in shifts To print this report quickly and easily set it as my default report STEP ACTION DISPLAY From the Main Menu press ENTER OR Press 1 to access the Reports Menu Input the Password and press ENTER From the Reports Menu press ENTER OR Press 1 to select Default Report NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written per
101. ements the number with each transaction The Invoice Mode sub menu cannot be accessed if there are current transactions in the open batch The message BATCH OUT PLEASE is displayed If there are failed Offline transactions the message MUST UPLOAD OR DELETE FAILED TRN is displayed when the invoice mode feature is selected STEP ACTION DISPLAY From the Merchant Settings menu press 7 for Additional Prompts Input the Password and press ENTER If there are no transactions in the terminal database press 2 for Invoice Mode Press 2 for Invoice Mode If there are transactions in the database they must be batched out before Invoice Mode can be accessed NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 138 Chapter 6 How to Setup the POS terminal ae Invoice Mode Continued STEP ACTION DISPLAY The defaulting setting is OFF Press 1 to disable Invoice Mode OR Press 2 to enable Invoice Mode terminal will prompt for invoice number when processing transaction OR Press 3 for automatic numbering terminal will increment invoice number with each transaction If Auto was selected enter the starting invoice number then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX progra
102. en permission from PAX 210 Chapter 6 How to Setup the POS terminal fae 12 Press 4 for Gateway IP and then input it Ea 13 Press 5 for DNS IP and then input it 14 Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 211 Chapter 6 O PAX How to Setup the POS terminal NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 212 Appendix A Receipts APPENDIX A Receipts A 1 Credit Card Receipts Template Items in blue are conditionally optional If not given these items should not be printed Header Line 1 Header Line 2 Header Line 3 Header Line 4 Header Line 5 Host Logo lt DEMO MODE gt DO NOT CASH Terminal ID 7777777 04 09 2011 13 54 08 Sale Transaction 24 Card Type MasterCard Account EER ABA Exp Date 1214 Entry Manual Server 132 Lily Invoice 31492 Table No 2 No of Guests S Amount 200 00 TIP 1 1 00 Total 201 00 TIP 2 Tip Amt 1 2 00 Tip Amt 90 180 00 gt V VVUVV Vv VvuVvVV V Halving Line Editable Merchant Settings Edit Header Header Text 1 Editable Merchant Settings Edit Header Header Text 2 Edit
103. en press ENTER OR eae Information in the Press the number corresponding with your parenthesis is the current selection setting EN Always Enabled DIS Disabled MGR Password Protected Scroll to select Enable Disable or Manager Only for the Transaction Type then press ENTER OR Press the number corresponding with your selection NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 123 Chapter 6 How to Setup the POS terminal ae 6 4 1 2 Card Types m This function allows the user to enable or disable specific card types such as Visa MasterCard and American Express B Example We are not set up to accept American Express cards but sometimes my cashier takes them by mistake which is a problem Disable the AMEX card type and the terminal will post an error as soon as the card is swiped STEP ACTION DISPLAY From the Merchant Settings menu press 1 to access Authorizations Input the Password and press ENTER Press 2 to edit authorization for Card Types Use the A amp Y keys to select the Card Type then press ENTER OR Press the number corresponding with your selection Scroll to select Enable or Disable for Card Type then press ENTER OR Press the number corresponding with your selection lan A indicates
104. er laa This function sets the phone number STEP ACTION DISPLAY Input the phone number and press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 163 Chapter 6 How to Setup the POS terminal fax 6 6 2 2 Baud Rate laa This function sets the baud rate STEP ACTION DISPLAY Use the A amp Y keys to find your selection and then press ENTER Or Press the number corresponding with your selection NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 164 Chapter 6 How to Setup the POS terminal fae 6 6 3 Print EDC Setup The report listing every EDC Host with its capture type merchant parameters authorization and batch phone numbers and AutoDial settings is printed with the Print EDC Setup function Example need to see what the Capture types of all of the EDC Hosts are to know if manual batching is required STEP ACTION DISPLAY From the Hosts Settings menu press 3 to print an EDC Setup Report Input the Password and press ENTER The terminal prints EDC Setup NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be
105. ersal 6 7 6 Pin Pad SCtINGS a aa aaraa a aaa aa a a aaa aa a aAA a aa a aoai 6 7 7 Keys INJOCEON czccscscciaesincaachissacnvesstacdaeseiaanaedaacecasaescaaaeasacedaedoaagauecsadeudevesaenaeaaaaedanveisantadesaedee 6 7 8 Application Management uuiciscccccceseessssscesecssessesseeesecsssessaseceseceseeseasesssecsceeseaseaesecseseseuseasseeses 197 67O ACtIVat es i iina aaaea aa a a R A E a AON n RA E R n 198 6 7 9 2 App Update aa aaa a a eaaa aaa raia ENa aae TENAS EEGs 199 6 7 9 3 GONPISUPATION 2c c 5ccs52 lt sccaveck ie secnccs savedp5ecieeaasdcavice se antncsednaceddeeneaseesaaaashcdasbecdcensesedseessancsseaasseedasbacacs 201 6 7 9 4 Terminal SN 67S AP AO cereti reire shes kecccteccescndects sickens sevens sactetes ae A EA E R E Ea AE E E cee essventee EERTE 6 7 COMMUNICATIONS is ccsccnisesvasdstbocuendecdsnsddscaeeetie ceesageacentsnd oud esa eene oaie ei sakod ises i Eoi ii 204 1 8 1 MGIN COMMUNICQUON a aa aaa aaa aa aaa aaa aaa aaa aE a AA A aaa a ibaa Deca viectods 204 1 8 2 BACKUP COMMUNICATION ssororssrasiiese iiiaae anaana aa aE EEE A Aaa aa aE aiaia 205 1 8 3 Maximum Tries 1 8 4 Connect Timeout LBS RECEIVE THMCOUE cis cxiedieeise a a E a eds ake aA E ania eta eae 1 8 6 Dial Parameters sorro aeaaea EEA A AATA T A AEEA EEE GiB SEAN ParametelS case ccesicieccisstacecacscxaceatedaeecevves sccastdaciecadacnaccatedasecaneadnccasbaneccasaevaccasearnecaxveraceuna APPENDIX A RECEIPTS scsi ciccccccciecccceccciceccchecccecctedcesce
106. erver ID then press ENTER This prompt occurs when the Tip Option feature is turned on Input the amount for tip on the Keypad then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 74 Chapter 4 How to Do Transaction AS Receipt will print Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt OR Press CANCEL to print the second receipt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 75 Chapter 4 How to Do Transaction Sample of Cash sale receipt ax nal Please review the following samples Cash receipts 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 cash Sale Transaction Paid Cash Amount anl ip MERCHANT COPY THANK YOU Please visit us Again soon Lived be9 Total 120 00 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 Www PAX US 02 03 2011 Tl era es Lg Cash Sale Transaction Paid Cash Amount Tip Total 120 00 CUSTOMER COPY THANK YOU Please visit us Again soon NOTE This docume
107. f PAX Corporation and or its affiliates Other names may be trademarks of their respective owners Technical Support If you encounter a problem while installing registering or operating this product please make sure that you have read the documentation If you cannot resolve the Issue please contact us PAX support operates 24 hours a day 7 days a week Your level of access to this Service is governed by the support plan arrangements made between PAX and your Organization Please consult this support plan for further information about your entitlements including the hours when telephone support is available to you Technical Support Contact Information Phone 904 900 3741 Email support pax us URL http www pax us NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission TABLE OF CONTENTS TABLE OF CONTENT Sviesisizisistvsceasccsecescscsceccesseiecccssaceessssacevscsvadeesdssedeessssaceescssaceasessaleddessaleceetsactess l REVISION HISTORY eseiccceessccsxsceseicucestenercccsccdsSecseees ivescacscnuserevesescaduevsnesescecucasseessekevensecasseveseienceuneseversse V 1 GENERAL INFORMATION siccsscccsesssecetsccscscsesscccccecesssevecscecccesosecastecsecenscesesevescencoatsesesesececccessseseeess 1 1 1 THE PURPOSE OF THIS DOCUMENT isis asassnecdensescosaveckenvsvetuensencsuienceoau
108. f PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 17 Chapter 4 ZF j PAX How to Do Transaction Sample of Credit Return receipt ka Please review the following samples of credit card return receipts 1 800 555 1234 1 800 555 1234 Merchant Name Merchant Name 123 MAIN ST 123 MAIN ST ANYTOWN NY 11111 ANYTOWN NY 11111 WWW PAX US WWW PAX US 02 03 2011 12s 19 02 03 2011 dds Va 9 Refund Refund Record 8 Record 8 Card Type VISA Card Type VISA KKK KKK KKKKKKGET EO Account KKK KKK KKKKKKGET EO Account Entry Manual Entry Manual Total 119 00 Total 119 00 Auth Code 123456 Auth Code 123456 Response Approved Response Approved FEF Pp T a A E eas THANK YOU TO CARD ISSURE AGREEM e Le Please visit us ERCHANT AGREEMENT IF I a Again soon EDIT VOU RDHOLD ERCHANT COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 18 Chapter 4 NN How to Do Transaction 4 1 3 Credit Auth nal An Auth transaction represents a pre authorization that does NOT charge the credit card It reserves the requested amount and places a hold on the customer s open to buy To charge the
109. fax 6 5 6 Halo Setup laa The Set Halo option sets an amount limit that cannot be exceeded This option can be set for all types of sales all types of returns and cash back on debit transactions Example Store policy is not to allow a Cash Back amount on a debit sale to exceed 20 If set the cash back Halo of that amount my new counter people will not be able to give back an amount greater than 20 in error STEP ACTION DISPLAY From the Operation Settings menu press 6 to Set Halo values Input the Password and press ENTER The default setting is OFF Press the number corresponding with your selection If the Halo was disabled continue with step 5 The current HALO is displayed in the first line Input the new maximum amount for a sale then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 151 Chapter 6 How to Setup the POS terminal aas The default setting is OFF Use the A amp Y keys to find your selection and then press ENTER OR Press the number corresponding with your selection If the Halo was disabled continue with step 7 The current HALO is displayed in the first line Input the new maximum amount for a return then press ENTER The default setting is OFF Use the A amp Y keys to find your selectio
110. go which is from host Only available when the host provides Print this mark only when the POS terminal is in DEMO MODE Terminal ID of the POS terminal Terminal ID value should be blank if POS terminal is in Demo Mode Print the current date and time EDC Type Trans Type Here are the definitions of legal transactions Transaction Number is incremental Do not print on balance receipt do not print if it is a duplicated transaction Card Number Replace Merge transactions requires new card only Issue Virtual requires full card number Expiration Date Entry Swiped Manual Server ID and name Merchant Settings Additional Prompts Server ID Mode Void trans don t require Invoice Merchant Settings Additional Prompts Invoice Mode Base transaction amount balance deactivation receipt doesn t have this field Amount of tip 1 if enabled Tip name should be printed to replace Tip 1 Amount of tip 2 if enabled Tip name should be printed to replace Tip 2 Amount of tip 3 if enabled Tip name should be printed to replace Tip 3 Total amount Do not print if only one amount exists Reference Number do not print if null Only for Pre Auth Approval Code Print APPROVED OFFLINE in demo mode Print on inquiring balance issue sale void and a deact without refund and could be replaced by Refund while doing a deact with refund Print the detailed information from the host
111. hapter 4 a How to Do Transaction 4 2 2 Debit Return A debit transaction cannot be voided but it can be returned Just like a Debit Sale the card must be swiped to perform a Debit RETURN wal Example X bought a cell phone from Y s shop in the previous day But he found that cell phone does not work well So he went to Y s shop to return the cell phone and wanted Y to return his money Y should do a Debit Return to return money to X s debit card account X hands his debit card to Y Y processes a Debit Return transaction Then X gives the cell phone back to Y and Y gives the debit card to X X Debit card holder Y Merchant of shop STEP ACTION DISPLAY From the Idle prompt use the SHORTCUT button until DEBIT is displayed then press UP DOWN or SHORTCUT button until RETURN is displayed Swipe the debit card Input the amount of the Return then press 3 ENTER If the original transaction includes a tip amount then the total amount should be entered as the return amount This prompt occurs when the Invoice Mode feature is turned on When prompted enter the invoice No then press ENTER This prompt occurs when the Clerk Server ID Mode is turned on When prompted enter the clerk server ID then press ENTER This prompt occurs when the Table Mode feature is turned on When prompted enter the table number then press ENTER NOTE This document is CONFIDENTIAL
112. he dollar amount of the transaction then press ENTER This prompt occurs when the Invoice Mode feature is turned on When prompted enter the invoice No then press ENTER This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 41 Chapter 4 How to Do Transaction PAS This prompt occurs when the Table Mode feature is turned on When prompted enter the table number then press ENTER This prompt occurs when the Guest No Mode feature is turned on When prompted enter the number of guests then press ENTER This prompt occurs when the Tip Option feature is turned on Input the amount for tip on the Keypad then press ENTER This prompt occurs when the CashBack Prompt is turned on Input the amount for cash back on the Keypad then press ENTER Input the PIN on the Keypad then press ENTER If using an external PIN pad the PIN Entry prompt will be displayed on the PIN pad instead of the terminal The terminal contacts the Host Processor for an approval and prints one receipt Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for
113. he invoice No then press ENTER This prompt occurs when the Clerk Server ID 6 Mode feature is turned on When prompted enter the clerk server ID then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 26 Chapter 4 How to Do Transaction AS This prompt occurs when the Tip Option feature is turned on Input the amount for tip on the Keypad then press ENTER This prompt occurs when the Card Present Mode feature is turned on g Press 1 if the card is present OR Press 2 if the card is not present This is a feature of Commercial Cards 9 Enter the additional information required for commercial cards then press ENTER When prompted enter the TAX Amount then press ENTER 11 Depending upon the Processor the terminal may or may not contact the Credit Host The first receipt will be printed 45 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt 13 OR Press CANCEL to print the second receipt 14 Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX
114. he user to select an external device i e card reader From the Operation Settings menu use the V key to scroll to 10 Peripherals then press ENTER Press 1 to select external card reader The defaulting setting is OFF Press 1 to disable External Card Reader OR Press 2 to enable External Card Reader NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 159 Chapter 6 PAX How to Setup the POS terminal 6 6 Host Settings This menu allows you to view edit the Host Parameter and Phones prints an EDC Setup Report view the Protocol versions and set the Auto Dial parameters Hosts Parameters MENU QO Hosts Phones QO Print EDC Setup Host URL Params QO AutoDial Setup DESCRIPTION NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 160 Chapter 6 How to Setup the POS terminal Eaei 6 6 1 Host Parameters laa This function is used for editing host parameters From the Hosts Settings menu press 1 to enter Host parameters Input the Password and press ENTER Scroll to select the host then press ENTER Note If the Host is MPSTC it will display MPSTC Use the A amp Y keys
115. hout prior written permission from PAX 141 Chapter 6 How to Setup the POS terminal ax 6 4 5 5 Guest No Mode Guest No Mode can be disabled enabled terminal prompts for guest number This option is only applicable for Restaurant versions of the software From the Merchant Settings menu press 7 for Additional Prompts Input the Password and press ENTER If there is no transaction in the terminal database press 6 for Guest No Mode The defaulting setting is OFF Press 1 to disable Guest No Mode OR Press 2 to enable Guest No Mode NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 142 How to Setup the POS terminal Chapter 6 PAX 6 4 6 Set Cash EDC mal Your POS Terminal allows you to record cash sales in your reporting To do so the Cash EDC mode must be enabled Cash EDC is for record keeping only Cash transactions are totaled and listed on reports E Example m taking my POS Terminal to a craft show this weekend Is there any way can use the terminal to keep track of my cash transactions Yes Enable Cash EDC and change the payment mode to Cash for every cash sale This will help you to keep track and give you a receipt with your business information for the customer STEP ACTION DISPLAY From the Merchant Settings menu press
116. ice into the electrical wall outlet If possible try a different power adapter If using a wireless terminal allow the battery to charge 10 to 12 hours with the terminal on and the AC adapter plugged into an electrical wall outlet The screen contrast might be too high or too low causing the terminal to appear to be powered off NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 228 Appendix B e General Troubleshooting Continued App Incompatible Data will be lost A new application has been loaded This application is not compatible with the previous application s data transaction format If there are transactions still in the terminal they need to be batched the previous application should be re loaded so that the transactions can be batched If this is the case reboot the terminal and press MENU to return to the monitor download menu Re load the old application and parameters and close the batch Load the new application again If there are no open batches press ENTER to complete the new load Application Error In Parameters An error occurred while reading the protocol parameters Re load the terminal s parameters This error can also occur if the Baud rate on the setting tab on PC LOADER is not set to 115200 EDC ERROR Perf
117. ill print NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 77 Chapter 4 How to Do Transaction AS Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt OR Press CANCEL to print the second receipt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 78 Chapter 4 How to Do Transaction Sample of Cash Return receipt Pax nal Please review the following samples Cash Return receipts 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 Cash Refund Transaction Paid Cash Amount MERCHANT COPY THANK YOU Please visit us Again soon Lived beL9 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WwW PAX US 02 03 2011 Lisl isl 9 Cash Refund Transaction Paid Cash Amount CUSTOMER COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs duplicated published or disclosed without prior written permission from PAX 719 t may not be Chapter 4 PAX How to
118. ing file but that file was created for a different Merchant the file might still load into the terminal Always verify the information loaded after a DL completes NO LINE or no connection when attempting a download e Check that the telephone RJ 11 connector is securely inserted into the connector labeled LINE on the terminal s rear connections panel and into the telephone wall outlet e The POS Terminal was designed to use a dedicated telephone line It should not be connected to a splitter or to a rollover telephone system e Verify the DL Phone Number e Verify that the VIA function is set to Modem e Verify the baud rate If rate is correct try a lower rate e An exchange prefix may be required Make sure terminal has correct settings for an exchange prefix e Verify that the DIAL function is set correctly for the phone system e Try another phone connection e Connect a phone on the line currently connected to the terminal Do you hear a dial tone If not there is a problem with either the cable or the phone jack NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 237 Appendix D 4 Glossary Prax APPENDIX D Glossary A AVS Address Verification System Address Verification System AVS is a system used to verify the identity of the person claimi
119. is not present This is a feature of Commercial Cards 10 Enter the additional information required for commercial cards then press ENTER When prompted enter the TAX Amount then press ENTER Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt 13 OR Press CANCEL to print the second receipt 14 Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 24 Chapter 4 How to Do Transaction Sample of Credit PostAuth receipt D2 Please review the following samples of Credit PostAuth receipts 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 3d 1L9 Post Auth Transaction 8 Card Type VISA Account KKK KKK KKKKKKET EO Exp Date bay al Entry Total Swiped 119 00 123456 Approved Auth Code Response PAY ABOVE ACCORDING AGREEMENT ENT IF I AGREE TO TOTAL AMOUNT TO CARD ISSURE MERCHANT AGREE EDIT VOU RDHOLD ERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MA ANYTOWN IN ST NY 11111 WWW PAX US 02 03 2011 Post Auth Transaction Card Type Account Exp Dat
120. isclosed without PAX prior written permission iv Revision History 2011 10 21 V20111021 Alfred Z Initial Release inquiry pax us 2013 01 29 V1 00 01 B McDonald support pax us NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission v General Information Chapter 1 PAX 1 General Information This section explains the general information in this document and will give you an overview of this document 1 1 The Purpose of This Document This document provides a detailed description of all user functions which can be performed on the POS terminal The document is intended for use by the Software Engineers developing and maintaining the Payment Application design for the US Payment Card Industry also for use by customer and Independent Sells Organization ISO The document should be maintained along with the application itself It is required that this document is stored in a safe place for future reference and modifications NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 1 Chapter 1 PAX General Information 1 2 Document Convention VAHI Failure to follow specific procedures and practices may result in personal injury Failure to f
121. itable Merchant Settings Edit Header Header Text 2 Header Line 3 gt Editable Merchant Settings Edit Header Header Text 3 Header Line 4 gt Editable Merchant Settings Edit Header Header Text 4 Header Line 5 gt Editable Merchant Settings Edit Header Header Text 5 Host Logo gt Host Logo which is from BroadPOS server lt DEMO MODE gt gt Print this mark only when the POS terminal is in DEMO MODE DO NOT CASH 04 09 2011 13 54 08 gt Print the current date and time Cash Refund gt Transaction Type Transaction 24 gt Transaction Number is incremental do not print if it is a duplicated transaction Server 132 Lily 3 Server ID and name Merchant Settings Additional Prompts Server ID Mode Void trans don t require Invoice 31492 gt Invoice Merchant Settings Additional Prompts Invoice Mode Paid Cash 4 The way of the payment is cash Amount 200 00 gt Base transaction amount MERCHANT COPY Trailer Line 1 gt Editable Merchant Settings Edit Trailer Trailer Text 1 Trailer Line 2 gt Editable Merchant Settings Edit Trailer Trailer Text 2 Trailer Line 3 gt Editable Merchant Settings Edit Trailer Trailer Text 3 Trailer Line 4 gt Editable Merchant Settings Edit Trailer Trailer Text 4 Trailer Line 5 gt Editable Merchant Settings Edit Trailer Trailer Text 5 E E EEEE E a EN gt Halving Line NOTE This document i
122. just Tip 6 8 REPRINT Soscucescoscuslsubvaveageaticladschaleeunvoundedasdeseuvay ohtacde Veansna cusnddcbsev E EEEE REESE EE AEE EAEE ERa A MENU OPTION ra a a a A a AER EENES 6 1 ACCESSING THE MAIN MENU cseccccccccecsessseececececseseeaeeeeeeeceesssaesesecsceesesaeeeseeecesseseeaeseeecessesnaaees 6 2 IMAINIMENU OPTIONS icv ssis 5c seavessvenaecd ssn sigucassoueedevsedbnnnnsh dddbessesgetacendend sosudieeiaasndsdiaventbedsest sets 6 3 RaO a E T E E E EI E E 6 3 1 Default Report 6 3 2 C rrent Report iss cessscccecs SecazekscceaeesesaenaassacetaedesgattensccatteUesacacaassceteasendenaensraeatadesdenaaaesacaes 6 3 3 Bisto Report ooieoe aA E DAA ENEE E AE EEEREN AAEE AREER 6 3 4 Display Transactions csscsccccccsseessssscesecsseessaascesecsseeseasesesecsseeseasesesecseseseaseasseeseestesaeasseeees 6 3 5 TIP RODOME sirrinin ian iaia AiE AEA AAAA A AATAL A AURERE RARA EAA ATERA A RA 6 3 6 File System Report 6 4 MERCHANT SETTINGS 2 5 ape a E a EA E EEA A A GAT AUtNOLIZATIONS ciiisean aa aa aa a A 6 4 1 1 Mrans Types arroan n ea EE E EA E E U E a E a N cers 6 4 1 2 Card TYDE Sieiro E a A EERE E EOE RTO A 6 4 1 3 Debit Prompt 6 42 Security SeS a aaa a aaaea aiaa aaa aAA AA REAA 6 4 2 1 User PasSword c ccsseesesteeees 6 4 2 2 Security Batch 6 4 2 3 Security Card 6 4 2 4 Card Manual Entry cccscccssessssesseecsseessecesaeecsnecsseeseeeceaeecsueeseecsaeesnessaeesseeesaeeseneseeessaeeses 6 4 3 Edit H
123. licated published or disclosed without prior written permission from PAX 173 Chapter 6 e How to Setup the POS terminal A ax 6 7 3 1 Tip Options mal These features listed below provide the user with multiple Tip options The following sub menu options can be found in the Tip Options menu QO EDC Tip QO Tip 1 O Tip 2 O Tip 3 DESCRIPTION Q Edit Confirm Q Print TIP Setup MENU NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 174 Chapter 6 How to Setup the POS terminal ar 6 7 3 1 1 EDC Tip au EDC Tip allows the user to enable disable the active tips for individual EDC types From the System Settings menu press 8 for Working Mode Press ENTER Input the Password and press ENTER Press ENTER for EDC Tips Select the EDC type Current setting is displayed in the first line Press 1 to disable tips for the selected EDC type OR NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 175 How to Setup the POS terminal Chapter 6 O PAX 6 7 3 1 2 Tip1 Tip3 ma This function allows you to include up to three tips with each transaction as well as naming the tips choosing to h
124. lue on S80 POS terminal X Gift card holder Y Merchant of shop STEP ACTION DISPLAY From the Idle prompt use the SHORTCUT button until GIFT is displayed then press UP DOWN or SHORTCUT button until ADD is displayed 2 Swipe the gift card or key in the account number manually Input the dollar amount of the transaction then press ENTER This prompt occurs when the Invoice Mode feature 4 is turned on When prompted enter the invoice No then press ENTER This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER The terminal will contact the Host Processor for an approval and print one receipt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 63 Chapter 4 How to Do Transaction Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt 8 OR Press CANCEL to print the second receipt 9 Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 64 Chapter 4 How to Do Transaction Sample of Gift Add
125. mission from PAX 105 How to Setup the POS terminal Chapter 6 PAX 6 3 2 Current Report ma This report lists the terminal s daily transactions in a format that can be customized You can choose this report as your default report by saving it when the terminal asks Save as Default If yes press ENTER if no then press the CANCEL button B Example want a one time report of Void transactions only so printed a current report selecting VOID as the transaction type did not want to save it as my default report so pressed CANCEL when prompted STEP ACTION DISPLAY From the Reports menu press 2 to select Current Report Use the A amp Y keys to scroll through the Report Type options then press ENTER to select OR Press the number corresponding with your selection If Clerk Server mode is enabled terminal prompts all or specific clerk server Refer to Step 5 NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 106 Chapter 6 How to Setup the POS terminal fae Current Report Continued Scroll through the EDC Type options then press ENTER to select OR Press the number corresponding with your selection Scroll through the Card Type options then press ENTER to select OR Press the number corresponding with your selection Sc
126. mount This prompt occurs when Invoice Mode feature is turned on When prompted enter the invoice No then press ENTER This prompt occurs when Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 51 Chapter 4 How to Do Transaction AS 6 Input the PIN on the Keypad then press ENTER The terminal contacts the Host Processor for an approval and prints one receipt Press any key for the second receipt to be printed 9 If a second receipt is not wanted press CANCEL Press ENTER for no receipt 10 OR Press CANCEL to print the second receipt 11 stop o NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 52 Chapter 4 a How to Do Transaction Sample of Debit Return receipt Please review the following samples of Debit card return receipts 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 1119 Debit Refund Transaction 8 Account Entry Swiped Total 119 00 KKK KKKKKKKKKET EO Reference No 3421999
127. ms It may not be duplicated published or disclosed without prior written permission from PAX 139 Chapter 6 How to Setup the POS terminal ae 6 4 5 3 CashBack Prompt ma CashBack Prompt can be disabled or enabled terminal prompts for cashback amount From the Merchant Settings menu press 7 for Additional Prompts Input the Password and press ENTER If there is no transaction in the terminal database press 4 for CashBack Prompt The defaulting setting is OFF Press 1 to disable CashBack Prompt OR Press 2 to enable CashBack Prompt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 140 Chapter 6 How to Setup the POS terminal ax 6 4 5 4 Table Mode Table mode can be disabled enabled terminal prompts for table number This option is only applicable for Restaurant versions of the software From the Merchant Settings menu press 7 for Additional Prompts Input the Password and press ENTER If there is no transaction in the terminal database press 5 for Table Mode The defaulting setting is OFF Press 1 to disable Table Mode OR Press 2 to enable Table Mode NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed wit
128. n and then press ENTER OR Press the number corresponding with your selection The current HALO is displayed in the first line Input the new maximum amount for cash back then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 152 Chapter 6 8 How to Setup the POS terminal A aa 6 5 7 Print Setup asl This function prints a setup report The report lists the settings of all the terminal options a Example 1 How do know what my Fraud Control options are set to Print a Setup Report Example 2 just changed the address in the receipt header want to see what it looks like when printed so will print a Setup Report STEP ACTION DISPLAY From the Operation Settings menu press 7 to print a Setup Report Input the Password and press ENTER The terminal prints out the setup report NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 153 Chapter 6 How to Setup the POS terminal Sample of Print Setup receipt Pax Please review the following sample of Print Setup receipt US POS CORE File name USPOSCORE Appl version 01 00 007 Appl vendor PAX Technology Inc Description Apriva Dire
129. n be set for phone line communication are sub menus under the Dial Parameters menu From the Communication Options menu press 6 k for Dial Parameters Press 1 to enter the Dial Type menu 2 OR Press 2 for Dialing Prefix If in Step 2 1 Dial Type is selected the Dial Type menu will be displayed 3 Use the A amp Y keys to find your selection and then press ENTER Or Press the number corresponding with your selection If in Step 2 2 Dialing Prefix is selected enter the Dialing Prefix 5 Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 209 Chapter 6 How to Setup the POS terminal fae 6 8 7 LAN Parameters All of the parameters that can be set for LAN communication are sub menus under the LAN Parameters menu From the Communication Options menu press 7 for LAN Parameters 7 Press 1 to enter the LAN Type menu 8 Press 1 for DHCP and press 2 for Static 9 If 2 Static is selected new options will show 10 Press 2 for IP Address and then input it 11 Press 8 for Subnet Mask and then input it NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior writt
130. ncrypted Internal Error 23 Temporary Error wait a while and try the transaction again Internal Error 24 Try transaction again NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 235 Appendix B e Troubleshooting Den Pin pad Troubleshooting Continued Internal Error e Re load keys e Call Customer Support Packet Error 1 5 6 or 7 Try transaction again Packet Error 2 3 or 4 e Try transaction again e Verify the check account number NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 236 Appendix B e Troubleshooting ax B 4 Download Troubleshooting Out of Rx TX error at the start of an AutoLoad or Parameter Load The Out of Rx Tx message displayed on the terminal is followed by an Open Com Error message The TMS error is Terminal not found The incorrect Site ID was entered during the download setup process The ID entered does not exist in the TMS database Correct the Site ID and start the DL process again Warning Care must be taken when entering the Site ID If the ID entered belongs to an exist
131. nd backs to main screen View the transaction on the display to verify it is the correct transaction then Press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 83 Chapter 4 How to Do Transaction This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER 6 If a second receipt is not wanted press CANCEL Press ENTER for no receipt 7 OR Press CANCEL to print the second receipt 8 Stop Press any key for the second receipt to be printed NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 84 Chapter 4 ZF PAX How to Do Transaction Sample of Cash Void Return receipt ma Please review the following samples of receipts for a void return 1 800 555 1234 1 800 555 1234 Merchant Name Merchant Name 123 MAIN ST 123 MAIN ST ANYTOWN NY 11111 ANYTOWN NY 11111 WWW PAX US WWW PAX US 02 03 2011 Pisa Ly 02 03 2011 Listed CASH Void Refund CASH Void Refund Transaction 3 Transaction 3 Account ERK ERAAEAE EE GT OY Account RERRAW LA RRR GT OO Entry Swiped Entry Swiped Void Refund 11
132. ng to own the credit card B Batch The collection of current transactions stored in the terminal s database C CID Card Identification Number CVC Card Verification Code CVV Card Verification Value E EBT Electronic Benefit Transfer H HALO High Amount Lock Out maximum amount limit on sales returns and cash back P PIN Personal Identification Number 4 to 16 digit confidential code used by cardholders to identify themselves as the proper users of a credit or debit card to the Host computer PIN Pad A small terminal used for entering Personal Identification Numbers PINs PIN Pads can encrypt PINs before sending them to a terminal or other controller Some PIN Pads are equipped with built in magnetic stripe card readers or are built into the terminal Pre Dial Call allows user to enable disable pre dial for faster processing time POS Pont of Service POS Terminal Point of Sale Terminal a terminal used at the purchase location which is usually at a merchant s locale where the customer pays for goods or services received Information concerning the sale can be entered into the terminal and transmitted to a remote Host computer for verification and processing S S80 terminal from PAX SMA Speed Messaging Application NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 238 A
133. not remove the hold on the customer s open to buy wa Example X bought a cell phone from Y s shop in the morning But he found that cell phone does not work So he went to Y s shop to return the cell phone and wanted Y to return his money The Clerk should do a Credit Void Sale to void the previous transaction Y process a Credit Void Sale transaction Then X gives the cell phone back to Y and Y gives the credit card to X X Credit card holder Y Merchant of shop STEP ACTION DISPLAY From the Idle prompt use the UP DOWN or SHORTCUT button until V SALE displays If Void Sale is password protected the terminal will prompt for the manager password When prompted enter the password and then press ENTER Swipe the credit card or key in the account number and expiration date manually If the security for Card Manually Entry is on the terminal will prompt for the manager password When prompted enter the password and then press ENTER Input the transaction to be voided The terminal searches the database for a Sale transaction that matches the criteria Once found the terminal processes the transaction If the terminal does not find the transaction it displays TRANS NOT FOUND and reverts back to the main screen NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written pe
134. ns All the void transactions will behave as manually entered void transactions Example need to void transactions 1 through 14 This can be done quickly by using the Edit Database function If it is not necessary to have a Void Receipt for all of the transactions put the terminal in No Paper Mode Remember to disable NPM after all of the transactions have been voided STEP ACTION DISPLAY From the System Settings menu press 5 for Edit Database Input the Password and Press ENTER Press 1 for void transactions When the void is not supported or is disabled Else go next step NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 189 Chapter 6 How to Setup the POS terminal ae Select an EDC Type Input the transaction to be voided View the transaction on the display to verify it is the correct transaction then Press ENTER Press ENTER to complete OR Press CANCEL to cancel NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 190 Chapter 6 How to Setup the POS terminal fabs 6 7 6 2 Post Auth laa The Post Auth Transaction sub menu under Edit Database is an easy way for completion transacti
135. nt is CONFIDENTIAL and must be used exclusively for the operation of PAX programs duplicated published or disclosed without prior written permission from PAX 76 t may not be Chapter 4 a How to Do Transaction 4 5 2 Cash Return m Your POS Terminal supports the ability to record cash return for record keeping purposes To do so the Cash EDC mode must be enabled Cash transactions are for record keeping purposes only No Host Processor is involved Cash Transactions will be totaled and listed on the Batch Report a Example X bought some apples from Y s shop But he found that apples are not good So he went to Y s shop to return the apples and wants Y to return his money Y process a Cash Return transaction Then X gives the apples back to Y and Y gives the money back to X xX Cash Y Merchant of shop STEP ACTION DISPLAY From the idle prompt press the SHORTCUT button to scroll through the list of available EDC types to select the CASH prompt is displayed Input the dollar amount of the transaction then press ENTER This prompt occurs when the Invoice Mode feature is turned on When prompted enter the invoice No then press ENTER This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER This prompt occurs when the Tip Option feature is turned on Input the amount for tip on the Keypad then press ENTER Receipt w
136. ntry Swiped kxxkxxkxkxxkxkxxx6789 Bse Amt 100 Cash Back 20 Total 120 00 342199994321 Approved Reference No Response CUSTOMER COPY THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs duplicated published or disclosed without prior written permission from PAX 50 t may not be Chapter 4 PAX How to Do Transaction 4 3 2 EBT Return m An EBT RETURN is the reversal of an approved and settled transaction A RETURN refunds back to the customer s EBT card if the transaction has not already been settled EBT return is only for Food Stamps wal Example X bought some apples from Y s shop But he found that apples are not good So he went to Y s shop to return the apples and wanted Y to return his money Y should do an EBT Return to return money to X s EBT card account X hands his EBT card to Y Y processes an EBT Return transaction Then X gives the apples back to Y and Y gives the EBT card to X X EBT card holder Y Merchant of shop STEP ACTION DISPLAY From the Idle prompt use the SHORTCUT button until EBT is displayed then press UP DOWN or SHORTCUT button until RETURN is displayed Swipe the EBT card Input the amount of the Return then press 3 ENTER If the original transaction includes a tip amount then the total amount should be entered as the return a
137. nu Enter the base amount of the transaction then press ENTER The Tip Receipt will print Give this receipt to the customer to write the tip amount The customer should give the receipt back to the cashier along with their credit debit card NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 95 Chapter 5 PAX How to Use Function Menu Sample of Counter Tip receipt 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Sale Bse Amount 100 00 p ip Total Amt THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 96 Chapter 5 How to Use Function Menu rae 6 7 Tip Adjust 6 7 1 Credit RESTAURANT Adjust Tip laa This transaction can be used to adjust the final amount of a transaction It is supported by RESTAURANTS ONLY Only FORCED Online Sales that are not voided can be adjusted These transactions can be adjusted as many times as you want in the current batch If transaction cannot be adjusted CANNOT ADJUST ALREADY VOIDED is displayed STEP ACTION DISPLAY From the idle prompt press FUNC then 7 to
138. ollow specific procedures and practices may result in damage to the POS terminal device or other equipment I Helpful hints and other important information about the use of the POS terminal device Due to keyboard differences actions will differ with from one POS terminal model to another Make sure to match the action with the correct model of the POS terminal being used Denotes a definition or explanation of the User Function in the step action table that follows Denotes an example of when why and what condition the User Function should be performed py Denotes a warning note to the User that the operation will cause serious consequent problems NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 2 Chapter 1 PAX General Information 1 3 Document Structure This Document is intended to be a Generic Users Manual for the PAX S80 Countertop Terminal Some of the features and instructions listed in this manual may not be supported by all processors Please contact PAX Technical Service with any questions about feature availability This manual contains the following sections Chapter 1 General Information Chapter 2 PAX S80 POS Terminal Overview Chapter 3 How to Load an Application Chapter 4 How to Do a Transaction Chapter 5 Function Options Chapter 6 Menu Options
139. on of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 48 Chapter 4 How to Do Transaction AS 12 13 14 15 16 Enter the Authorization number then press ENTER The terminal contacts the Host Processor for an approval and prints one receipt Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt OR Press CANCEL to print the second receipt Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 49 Chapter 4 NN How to Do Transaction Sample of EBT sale receipt Please review the following sample EBT receipts Notice the differences between the Merchan s copy and the Customer s copy 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 EBT Sale Cash Benefit Transaction L Account KKK KKK KKK KKK GET BO Entry Swiped Bse Amt 100 Cash Back 20 Total 120 00 Reference No 342199994321 Response Approved Balance 20 MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WwWW PAX US 02 03 2011 TELLETT EBT Sale cash Benefit Transaction L Account E
140. on of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 90 Chapter 5 How to Use Function Menu aS 5 2 2 Force Batch mony MPSHC supports force batch close this feature can solve the problem when a batch close failed because of an un balance between the host and local transactions amount and record STEP ACTION DISPLAY From the idle prompt press FUNC then CLEAR to access or press FUNC to access via the Function Menu Press 3 to batch to host Select Host Press 1 for MPSHC Note If the Host is MPSTC it will display MPSTC Press 2 to close the batch Note The selections in the Batch Menu will vary with the Host Processor With some there are a number of different choices but others start the batch process immediately Choosing MPSHC will show available options otherwise only 1 Batch Close will show The terminal will contact the host processor and print a batch report Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 91 Chapter 5 O PAX How to Use Function Menu Sample of Batch receipt Please review the following sample of a force batch report Star to transactions originated as Store amp Forward on reports 1 800 555 1234 Merchant Name
141. one line and connect the phone line toa telephone Verify that the phone has a dial tone e lf aphone or fax machine is daisy chained to the terminal disconnect the second device e f adigital line turn off the CHECK LINE and DIAL TONE CHECK functions in the Communications menu NO LINE appears on the display of a Wireless Terminal e f using a wireless terminal make sure that you are receiving radio coverage in the area where you are located e Turn Battery Saver off see Menu Option e Try processing a transaction on a landline NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 233 Appendix B e Troubleshooting Dx B 3 Printer Troubleshooting The printer does not function properly Check that the correct type of thermal paper is loaded in the print paper compartment and that it has been properly fed to the printer underhand Replace if required If the terminal is on battery power only fully charge the battery or put the terminal on the power adapter Verify that the paper is not jammed or damaged 1 Try ejecting the jammed paper with the FEED function if applicable 2 Slowly and carefully pull the paper backward through the feed mechanism If printer continues working even though the paper has been used up check that the end of p
142. one model or a series of models KEY FUNCTION ON OFF Powers the terminal On amp Off ATM1 Not used ATM2 Not used In main screen cycles through the different EDC types Credit Shortcut ATM3 Debit Cash etc ATM4 In main screen scroll through available transaction types lt SALE gt lt RETURN gt lt VOID gt lt AUTH gt and lt FORCEDs etc ALPHA When entering data changes the number to one of the letters printed on the key Up Down On main screen used to scroll through available transaction types lt SALE gt Arrow Kays lt RETURN3 gt lt VOID gt lt AUTH gt and lt FORCEDs gt etc When in a menu scrolls up and down through the menu choices FUNC lt FUNC gt key is used in key combinations i e lt FUNC gt lt ENTER gt Single lt FUNC gt makes the terminal enter the FUNCTION MENU MENU Access to the main application menu 1 0 Number Enter amounts account numbers dates and any numeric value Keys When used with the ALPHA key accesses the alphabet characters CANCEL Used to cancel an operation or in progress transaction CLEAR Erases the information when entering an amount or an account number or PIN Erases character under the cursor when editing parameters header and trailer ENTER In main screen cycles through the different EDC types Credit Debit Cash etc Accepts entered information Executes the current function FUNC CLEAR BATCH FUNC CANCEL CURRE
143. ons Example need to complete transactions 1 through 14 This can be done quickly by using the Edit Database function If it is not necessary to have a Completion Receipt for all of the transactions put the terminal in No Paper Mode Remember to disable NPM after all of the transactions have been completed From the System Settings menu press 5 for Edit Database Input the Password and Press ENTER Press 2 for Post Auth transactions When Post Auth is not support or is disabled Else go next step Input the transaction to be completed View the transaction on the display to verify it is the correct transaction then Press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 191 Chapter 6 How to Setup the POS terminal pre 6 7 6 3 Clear Database m It is possible the clear the database for each EDC type individually or all of them together Before clearing the database make sure there are receipts with the full account number for all of the transactions If necessary run a Journal Report For detail about reversal flag it will also delete if you choose ALL in select PMT Type screen Before clearing the database it is strongly recommended to make sure there are receipts with the full account number for all of the transactions If necessa
144. orm a file system Rebuild from Monitor Menu with the PC LOADER WARNING a file system Rebuild erases all transaction data and restarts the application PARAMETERS ERROR Phone card parameters are either missing or are corrupted Re load the terminal s parameters Prm Err From An error occurred while reading the protocol parameters Re load the terminal s parameters WRONG PRM BLOCK RELOAD PARAMS Re load the terminal s parameters FILE OPEN ERROR Perform a file system Rebuild from Monitor Menu with the PC LOADER WARNING a file system Rebuild erases all transaction data and restarts the application NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 229 Appendix B e General Troubleshooting Continued Storage is Full Need to Batch Close the current batch e Press FUNC MENU select the Batch User F S wasn t created or incorrect Call Center to create User F S Perform a file system Rebuild from Monitor Menu with the PC LOADER WARNING a Database Reset erases all transaction data and restarts the application TRANS TYPE DISABL FOR THIS CARD The card type VISA for example has been disabled Not relevant in this application A
145. ot be duplicated published or disclosed without prior written permission from PAX 117 Chapter 6 8 How to Setup the POS terminal A aa Tip Report Continued STEP ACTION DISPLAY THEN Save this as your default report press TENTER Keep your current default setting Press CANCEL The report will print NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 118 Chapter 6 How to Setup the POS terminal Sample of Tip Report receipt Pax Please review the following sample of Tip Report receipt Server ID EDC Batch Number TOTAL SA BS m ip GRAND TO Records Overall CASH TIPS TIP OUTS End of Report NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs duplicated published or disclosed without prior written permission from PAX 119 t may not be Chapter 6 PAX How to Setup the POS terminal 6 3 6 File System Report ay ire File System Report is available as an Optional feature of the application This report will list the number of records transactions currently stored in the terminal for each EDC type The report also lists how many more transactions of each EDC type the terminal can store if only that EDC type is processed
146. ot be duplicated published or disclosed without prior written permission from PAX 155 Chapter 6 O PAX How to Setup the POS terminal Sample of Print Setup receipt Continued Predial Mode IVY CREDIT Swipe Only DEBIT OFF Working Mode Predial settings Restaurant Mode Demo Mode Test Mode Credit Debit Mode OFF DCC Mode OFF With Built in Pin Pad Terminal Mode settings bas Fraud Control settings for VISA AVS On Swipe None AVS OnCardPrsn Zip MasterCard and American Express AVS onCrdNotPr Addr amp Zip Ask In On Man Card Present V Code MasterCard AVS On Swipe None AVS OnCardPrsn Zip AVS onCrdNotPr Addr amp Zip Ask In Man On Man Ent Card Present V Code AMEX AVS On Swipe None AVS OnCardPrsn Zip AVS onCrdNotPr Addr amp Zip Ask In On Man E Ent Card Present V Code TIP Setup CREDIT DEBIT CASH TIP as ode In Tip Menu Name Tip Discounted ON Tip settings from Working Mode in the IP 2 System Options menu ode CIP 32 ode n c Tip Edit Confirm ON NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 156 Chapter 6 How to Setup the POS terminal ae 6 5 8 Recei
147. ot wanted press CANCEL Press ENTER for no receipt OR Press CANCEL to print the second receipt CARD TYPE Cvc CVV 0 D 0x0 D 070 D 070 VISA V MasterCard y AMEX V Discover y NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 14 Chapter 4 How to Do Transaction ax Sample of Credit sale receipt Please review the following samples of credit card sale receipts Notice the differences between the Merchant s copy and the Customer s copy 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Sale Transaction T Card Type Visa Account KKKKKKKKKKKK ET EO Entry Swiped Invoice 1 119 00 Total 342199994321 123456 Approved Reference No Auth Code Response I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSURE AGREEMENT ANT AGREE EDIT VOU RDHOLD ERCHANT COPY THANK YOU Please visit us Again soon 1 800 5 55 1234 Merchant Name 123 MAIN ST ANYTOWN WWW P 02 03 2011 Sale Transaction Card Type Account Entry Total Reference No Auth Code Response NY 11111 AX US 11 11 19 1 Visa KKK KKKKKKKKKET BO Swiped 119 00 342
148. play display high amount percent low amount and for the cardholder to write tip amount When Auto Percent is selected it will Total amount of the above tip and amount In Restaurant industry When In Tip Menu and Auto Percent is selected or In Transaction is bypassed it will display ___ for the cardholder to write total amount Reference Number do not print if null Approval Code If no auth code the value will be null Available for Sale Return and Auth transaction Print the AVS code message from the host Available for Sale Return and Auth transaction Print the CVD message from the host Print APPROVED OFFLINE in demo mode Print the detailed information from the host Print the merchant receipt data from the host Print this line if it is a duplicated transaction Disclaimer Operation Settings Disclaimer Signature Line Print SIGNATURE in Manual Entry Print Cardholder name in Swiped Entry Only print this line in manual entry and card is present Editable Merchant Settings Edit Trailer Trailer Text 1 Editable Merchant Settings Edit Trailer Trailer Text 2 Editable Merchant Settings Edit Trailer Trailer Text 3 Editable Merchant Settings Edit Trailer Trailer Text 4 Editable Merchant Settings Edit Trailer Trailer Text 5 Halving Line Halving Line Editable Merchant Settings Edit Header Header Text 1
149. ple One day X wants view the available balance on his gift card account X asks Y to do Gift Balance inquiry Y takes the card and does Gift Balance on the S80 POS terminal X gets the receipts and now knows the available balance on his card X Gift card holder Y Merchant of shop STEP ACTION DISPLAY From the Idle prompt use the SHORTCUT button until GIFT is displayed then press UP DOWN or SHORTCUT button until BALANCE displays Swipe the gift card or key in the account number manually This prompt occurs when the Clerk Server ID Mode is turned on When prompted enter the clerk server ID then press ENTER The terminal will contact the Host Processor for an approval and print one receipt Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt OR Press CANCEL to print the second receipt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 72 Chapter 4 ZF P PAX How to Do Transaction Sample of Gift Balance Inquiry receipt Please review the following sample of a Gift Balance Inquiry receipt 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 LisLis19 GIFT Balance Account KKK KK KKKKKKKET EO Entry Swiped Reference No 342199
150. plicated published or disclosed without PAX prior written permission 100 Chapter 5 o How to Use Function Menu A ad STEP ACTION DISPLAY If the terminal does not find the transaction it displays TRANS NOT FOUND and returns to Step 2 The requested receipt will print NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 101 How to Setup the POS Terminal Chapter 6 IN 7 Menu Option m Your POS Terminal menu options allow you to control some terminal settings without the inconvenience of reprogramming You can choose the options that work best for your business The menus are divided into main menu options which have submenu options You can access your terminal s menu by pressing the MENU button 6 1 Accessing the Main Menu STEP ACTION DISPLAY From the Idle Prompt press MENU Use the A amp Y keys to scroll through the options then press ENTER to select OR Press the number on the keypad that corresponds with your selection Press CANCEL to return to the Idle Prompt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 102 Chapter 6 How to Setup the POS terminal Prax 6 2 Main Menu Options
151. ppendix B e Troubleshooting Dx Vv V Code A unique 3 4 digit value printed on the back front for American Express of a card to validate card information during the authorization process CID American Express and Discover Card CVC MasterCard CVV Visa NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 239 NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 240
152. programs It may not be duplicated published or disclosed without prior written permission from PAX 11 Chapter 4 How to Do Transaction AS Enter the four digit expiration date in MMYY format then press ENTER If the card was swiped and it was the type of card that can be used for either a Credit or Debit transaction the user is given the chance to choose between Credit and Debit This is a feature of the Debit Prompt function Press 1 for a Credit transaction or 2 for a Debit transaction This prompt occurs when the Secure Card feature is turned on When prompted enter the corresponding digits then press ENTER Input the dollar amount of the transaction then press ENTER This prompt occurs when the Invoice Mode feature is turned on When prompted enter the invoice No then press ENTER This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER This prompt occurs when the Table Mode feature is turned on When prompted enter the table number then press ENTER This prompt occurs when the Guest No Mode feature is turned on When prompted enter the number of guests then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 12 Chapte
153. pt Print laa This function sets preprint and customer copy options Example 1 don t want to print the customer copy Option is changed in Receipt Print Setup Example 2 want to disable preprint Option is changed in Receipt Print Setup STEP ACTION DISPLAY From the Operation Settings menu press 8 to print a Setup Report Input the Password and press ENTER Select functions wo e Proceed to 5 6 and then Customer Copy is selected skip to 8 Preprint is selected Then skip to 7 Scroll through the EDC Type options then press ENTER to select OR Press the number corresponding with your selection NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 157 Chapter 6 How to Setup the POS terminal ne The defaulting setting is OFF Press 1 to disable Customer Copy OR Press 2 to enable Customer Copy The defaulting setting is ON Press 1 to disable Preprint OR Press 2 to enable Preprint The terminal prints out the setup report NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 158 Chapter 6 How to Setup the POS terminal ae 6 5 9 Peripherals This function allows t
154. r Trailer Text 3 Editable Merchant Settings Edit Trailer Trailer Text 4 Editable Merchant Settings Edit Trailer Trailer Text 5 Halving Line Halving Line Editable Merchant Settings Edit Header Header Text 1 Editable Merchant Settings Edit Header Header Text 2 Editable Merchant Settings Edit Header Header Text 3 Editable Merchant Settings Edit Header Header Text 4 Editable Merchant Settings Edit Header Header Text 5 Host Logo which is from host Only available when the host provides Print COPY on customer receipt Print this mark only when the POS terminal is in DEMO MODE Terminal ID of the POS terminal Terminal ID value should be blank if POS terminal is in Demo Mode Print the current date and time Legal Value Debit Sale Debit Refund Transaction Number is incremental do not print if it is a duplicated transaction Card Number Entry Swiped Server ID and name Merchant Settings Additional Prompts Server ID Mode Void trans don t require Invoice Merchant Settings Additional Prompts Invoice Mode Base transaction amount Amount of tip 1 if enabled Tip name should be printed to replace Tip 1 Amount of tip 2 if enabled Tip name should be printed to replace Tip 2 Amount of tip 3 if enabled Tip name should be printed to replace Tip 3 Cash Back amount Merchant Settings Additional Prompts Cash
155. r 4 How to Do Transaction 10 11 12 13 14 15 16 17 This prompt occurs when the Tip Option feature is turned on Input the amount for tip on the Keypad then press ENTER If the account number was manually entered the terminal will ask if the card is present Depending on the user s response the terminal will prompt for V code and other AVS settings Dependent upon Fraud Control settings Press 1 if the card is present OR Press 2 if the card is not present Enter the V code from the back of the credit card then press ENTER Enter the street address then press ENTER i e If billing address is 123 Main St enter 123 Enter the ZIP Code then press ENTER i e If billing address ZIP code is 12345 0123 enter 12345 This is a feature of Commercial Cards Enter the additional information required for commercial cards then press ENTER When prompted enter the TAX Amount then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 13 Chapter 4 P How to Do Transaction Dex The terminal contacts the Host Processor for an approval and prints one receipt OR Approves the transaction offline and prints one receipt Press any key for the second receipt to be printed If a second receipt is n
156. r password When prompted enter the password and then press ENTER 2 1 Pax 2 2 Manually keying the full account number then press ENTER The account number must be between 8 19 digits Press 1 for Food Stamp OR 3 Press 2 for Cash Benefit OR Press 3 for Voucher Manual Entry only NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 47 Chapter 4 How to Do Transaction Input the dollar amount of the transaction then press ENTER This prompt occurs when Invoice Mode feature is turned on When prompted enter the invoice No then press ENTER This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER If Selected Then Proceed to 9 amp then skip peed pamp to step 12 Proceed to 8 amp 9 amp then Cash Benefit skip to 12 Voucher Skip to step 11 The terminal will now Prompt you to enter a Cash Back amount or press ENTER to bypass Input the PIN on the Keypad then press ENTER If using an external PIN pad the PIN Entry prompt will be displayed on the PIN pad instead of the terminal Enter the Voucher number then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operati
157. ransaction and to return to the previous screen To VOID or print a receipt of the current transaction use the description below STEP ACTION DISPLAY From the Reports menu press 4 to select Display Transaction The searching methods include Scroll All By Invoice Number By Clerk Server ID By Transaction Number By Card Type and By Card Number Note that By Invoice Number and By Clerk Server ID only appear when the corresponding feature is enabled Use the A amp Y keys to scroll through the view methods then press ENTER OR Press the number corresponding with your selection Scroll through the EDC Type options then press ENTER to select OR Press the number corresponding with your selection NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 115 How to Setup the POS terminal Chapter 6 O PAX Display Transactions Continued step ACTION DISPLAY THEN IF You selected to scroll through all l g The first transaction will show on the display transaction You selected to view by Invoice You will be prompted to input the Invoice Number Number You selected to view by You will be prompted to input the Clerk Server ID Clerk Server ID You selected to view by You will be prompted to input the Transaction Transaction You selected to view b
158. rchant Settings Additional Prompts Server ID Mode Void trans don t require Invoice Merchant Settings Additional Prompts Invoice Mode The method of payment is cash Base transaction amount Amount of tip 1 if enabled Tip name should be printed to replace Tip 1 Amount of tip 2 if enabled Tip name should be printed to replace Tip 2 Amount of tip 3 if enabled Tip name should be printed to replace Tip 3 Total amount Do not print if only one amount exists Editable Merchant Settings Edit Trailer Trailer Text 1 Editable Merchant Settings Edit Trailer Trailer Text 2 Editable Merchant Settings Edit Trailer Trailer Text 3 Editable Merchant Settings Edit Trailer Trailer Text 4 Editable Merchant Settings Edit Trailer Trailer Text 5 Halving Line Cash Void receipt is the same except transaction type is Cash Void NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs t may not be duplicated published or disclosed without prior written permission from PAX 226 Appendix A e Receipt Pax Cash Return Refund Receipts Template Items in blue amp bold are conditionally optional If not given these items should not be printed A AOA EEE EE OEEO gt Halving Line Header Line 1 gt Editable Merchant Settings Edit Header Header Text 1 Header Line 2 gt Ed
159. ress 7 to print the Tip Setup report NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 178 Chapter 6 PAX How to Setup the POS terminal Sample of Tip Setup Report In Transaction Tip Entry Calculate Total TIP 2 ode In Transaction Name Delivery Preset Amount 5 00 Tip 3 ode Edit Confirm NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 179 Chapter 6 e How to Setup the POS terminal A aa 6 7 3 2 Fraud Control Option These features listed below provide the user with multiple options when setting the parameters for individual card types This can be accomplished on the POS Terminal or on the terminal The following sub menu options can be found in the Fraud Control menu Q AVS On Swipe L AVS On Card Present LJ AVS on Card Not Present Card Present DESCRIPTION Q V Code MENU NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 180 How to Setup the POS terminal Chapter 6 PAX 6 7 3 2 1 AVS On Swipe AV
160. rmission from PAX 145 How to Setup the POS terminal Chapter 6 PAX 6 5 1 No Paper Mode Inal This function enables or disables the printer or sets NPM to automatic When disabled the terminal will not print a receipt for any transaction and reports are not accessible When set to AUTO the terminal automatically puts itself in NPM when it runs out of paper When NPM is enabled the idle screen is flashing NPM instead of arrow a Example 1 need to process a few Forced transactions and don t need receipts for them so will put the terminal in No Paper Mode This way will not waste any paper Example 2 The screen is flashing NPM This means that the terminal is in No Paper Mode will replace the paper if necessary and disable NPM STEP ACTION DISPLAY From the Operation Settings menu press 1 to access No Paper mode Input the Password and press ENTER Use the A amp Y keys to your selection and then press ENTER OR Press the number corresponding with your selection Press ENTER to complete OR Press CANCEL to abort NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 146 Chapter 6 e How to Setup the POS terminal A aa 6 5 2 Buzzer Setup This feature enables and disables the terminal s built in buzzer which sounds a tone when spe
161. rmission from PAX 29 Chapter 4 How to Do Transaction AS View the transaction on the display to verify it is the 5 correct transaction then Press ENTER This prompt occurs when the Clerk Server ID Mode feature is turned on 6 When prompted enter the clerk server ID then press ENTER 7 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt 8 OR Press CANCEL to print the second receipt 9 Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 30 Chapter 4 ZF P PAX How to Do Transaction Sample of Credit Void Sale receipt mm Please review the following samples of void sale receipts 1 800 555 1234 1 800 555 1234 Merchant Name Merchant Name 123 MAIN ST 123 MAIN ST ANYTOWN NY 11111 ANYTOWN NY 11111 WWW PAX US WWW PAX US 02 03 2011 11311319 02 03 2011 1a TL 9 Void Sale Woid Sale Record S Record 6 Card Type VISA Card Type VISA Account KKKKKKKKKKKKET EO Account KKKKKKKKKKKKET EO Entry Swiped Entry Swiped Void Sale 119 00 Void Sale 119 00 Reference No 342199994321 Reference No 342199994321 Auth Code 123456 Auth Code 123456 Response Approved Response Approved CUSTOMER COPY THANK YOU CARDHOLDI Please visit us
162. roll through the options then press ENTER to select OR Press the number corresponding with your selection If a specific clerk server is selected terminal prompts for clerk server ID Otherwise skip to Step 5 Enter clerk server ID then press ENTER If clerk server mode is not enabled By Clerk Server will not be a choice Scroll through Sorting Options then press ENTER to select OR Press the number corresponding with your selection Transaction types include All Sale Forced Verify Return Void Sale Void return and Void Forced Scroll through the Transaction Type options then press ENTER to select OR Press the number corresponding with your selection NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 107 Chapter 6 O PAX How to Setup the POS terminal LKO THEN Save this as your default report Press TENTER Keep your current default setting Press CANCEL NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 108 How to Setup the POS terminal Chapter 6 PAX Transaction types on Report a the Condensed Report will list the different transaction types with 2 letter designations Th
163. ry run a Journal Report STEP ACTION DISPLAY From the System Settings menu press 5 for Edit Database Input the Password and press ENTER Press 8 for Clear Database Press ENTER to continue OR Press CANCEL to cancel NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 192 Chapter 6 How to Setup the POS terminal aas Select EDC type you wish to clear the database for then press ENTER OR Press ENTER to clear all databases A short report listing the cleared databases is printed 6 7 6 4 Clear Reversal m If an authorization request is sent to host but there is no response received the terminal will try to reverse that transaction to avoid mistake But sometimes it may happen that the reversal will never succeed This will make the terminal unable to process anymore transactions To avoid this situation you can clear the reversal flag in this menu so that the terminal will not try the reversal anymore Note that the original transaction may already be approved in host so the total transactions may not match while Batch Close STEP ACTION DISPLAY From the System Settings menu press 5 for Edit Database Input the Password and press ENTER Press 4 for Clear Reversal Press ENTER to continue OR Press CANCEL to cancel
164. s CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 227 Appendix B Troubleshooting ax APPENDIX B Troubleshooting This section briefly describes how to troubleshoot some possible common problems that may arise during the normal operation of the POS Terminal POS terminal Check the list below for a possible cause of the problem you are experiencing before requesting service for this unit A few simple checks that you can perform yourself may solve your specific problem and restore proper operation If you are still unable to solve this problem contact your technical support help desk B 1 General Troubleshooting Where is the Serial Number located There is a white label on the underside of the terminal the serial number is under the bar code on this label The serial number begins with S N and is composed of followed by 8 digits The terminal seems to have no power Check the connections of the AC electrical power adapter The electrical plug should be fully plugged into the electrical wall outlet and the power adapter s barrel connector is properly inserted into the connector labeled PWR on the terminal s rear connections panel If the terminal is equipped with a back up battery or is a wireless terminal press and hold the ON OFF key for three seconds Try plugging a different dev
165. s document is CONFIDENTIAL and must be used ex duplicated published or disclosed without prior written permiss 154 Chapter 6 PAX How to Setup the POS terminal Sample of Print Setup receipt Continued ANANN A Menu Always Enabled Batch Always Enabled Secure Card No Security Card Man Entry These functions are set under the Security CREDIT Always Enabled DEBIT Disabled Level option in Merchant Parameters Secure Print Account CREDIT Full on report DEBIT Full on report PAPER TYPE Always two Merch Fee 1 50 On CashBack Only Builtin Pin Pad DEBIT pin pad type PIN Pad parameters and settings MastrSession PP Version 02 41 00 Working Key 12345678 90ABCDEF MasterKeyLocation 0 Cash EDC and Industry Prompts from With Cash Merchant Parameters Server Mode OFF Table Mode OFF Guest Mode OFF Invoice Mode OFF CashBack Prompt ON Print Credit Discl Yes Menu Type Manual Scroll Disclaimer and Menu Type from Merchant Options Default Report settings Default Report cla ep settings Condensed Rprt Detail Recs ALL Sorted by Trans Gn AutoBatchTime S30 HALO for sale No Limit HALO for refund No Limit Cash Back HALO 20 00 FPS Mode HALO and FPS settings OFF Visa MCC Limit for auth Limit for sign Limit for recpt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may n
166. s prompt occurs when the Invoice Mode feature is turned on When prompted enter the invoice No then press ENTER This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 16 Chapter 4 GB How to Do Transaction PAS This prompt occurs when the Table Mode feature is turned on When prompted enter the table number then press ENTER This prompt occurs when the Guest No Mode feature is turned on When prompted enter the number of guests then press ENTER If the account number was manually entered the terminal will ask if the card is present Depending on the user s response the terminal will prompt for V code and other AVS settings Dependent upon Fraud Control settings This is a feature of Commercial Cards Enter the additional information required for commercial cards then press ENTER When prompted enter the TAX Amount then press ENTER Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt OR Press CANCEL to print the second receipt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation o
167. sclosed without prior written permission from PAX 129 Chapter 6 How to Setup the POS terminal fae 6 4 2 2 Security Batch nal Use this sub menu to secure the Batch function Example want to make sure that no one closes the batch but me Set the Batch function to be password protected STEP ACTION DISPLAY From the Merchant Settings menu press 2 to access Security Settings Press 2 to secure the Batch function Press 1 to Password Protect the function OR Press 2 to enable the function NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 130 Chapter 6 How to Setup the POS terminal ae 6 4 2 3 Security Card Use this sub menu to change the settings to help you to verify that the account number swiped matches the number on the front of the card From the Merchant Settings menu press 2 to access Security Settings Press 4 for Secure Card The current setting is displayed in the first line Scroll to select the option then press ENTER NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 131 Chapter 6 How to Setup the POS terminal ae 6 4 2 4 Card Manual Entry laa Use this
168. secescccsecesscesscsstsccncosvsasesccecececsuesestcestccsssssecevesceccosssssveeseessees 11 4 1 CREDIT TRANSACTION wise sccdodunsesvevnes vovaeenve costae tedvewesecenduesvideceas Sees svuuwsducwebdevevesswcbacussssvsbnn aasin 11 41 1 Credit SGC oie is iaa aE can cites hirgenns 63 catch E EA ETRE A abtdeval at devas A RE Giaeeel ave 11 Samiple of Credit Sale ECel Ot ss iss ccs scceiecess5e5ac3 25d sera veces exes see2sshecgchaesdacbebevncecaiven sea caich bdacdeicesnceuanes eN REREN 15 412 Credit Retr resesi i even teass a EA E AAE AORE adv EA EE AEAEE 16 Sample of Credit Return receipt ccceccessccesecsssceseessaeecseecsseesseeceseesscecsseessseesseeceaeesseessseessnessaeessrseseeseaes 18 ADS Credit Auth snrinarannaniniipa narina a aaia ANAE A AATE ARE EAREN 19 Sample of Credit Auth receipts ear ia E a A AEEA AERAN Ea 22 AVA Credit POStAUtH v sisict dagceveavasciatacencadaussnaedilasniadostedsbassdandedoncatanasceaaa endaved ssavanteasacelauapedansers 23 Sample of Credit POStAUth ecel pt wiccscicssccssccescex ccewsseteccueees ccieeshacceveeescxewseed eeaedssesuaia oxdtsenadsscdaxsos eueeseeeeagies 25 4 1 5 Credit ONCE noera EE A A EAA A A R AAE 26 Sample of Credit Forced receipt senine E EES N E A E OEE E dees cen 28 ATG Credit Void Salesi rsio nai innia na naana E OOTO RERA EAEE EEEN 29 Sample f Cr dit Void Sale receptini E EE ee N N EAS EOE OR EES 31 41 7 Credit Void ROEUII sans coscesinads citi giancevbaniseasidasiaeeains NOORE TREE S
169. sed exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 202 Chapter 6 How to Setup the POS terminal ae 6 7 9 5 App Info laa This function displays the App Info of each application From the System Settings menu press 9 to Select the App Management Input the Password and press ENTER Press 5 for App Info Screen displays the App Info of each application Press ENTER to go forward NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 203 How to Setup the POS terminal Chapter 6 O PAX 6 7 Communications This Menu has following sub menus pertaining to communication These parameters affect communications during authorization and batching only The following features are part of the Communication Menu Main Communication Q Backup Comm Maximum Tries MENU O Connect Timeout DEscRIPTION U Receive Timeout Dial Parameters Q LAN Parameters for Terminal with LAN O Wireless Parameters for Terminal with Wireless Module 1 8 1 Main Communication Use this feature to set the main method of communication If a method of communication not supported by the terminal is selected the error message NOT AVAILABLE is displayed STEP ACTION DISPLAY
170. sgasaenddvcndcevaues sei sous sigusgushivedeveedsninats E a aaee AEE AE aE Daaa EE a Eai E Eea 6 6 1 Host Parameters ariera aaa a aii a eaa aE Ei AAKE AAEE NEER TE A aiaiai 66 2 HOSE PHONES irei aeieea ae EAA N E EA A A EA EAA A AERA Ea 6 6 2 1 Phone Number snena eee EEE E E EEA ERA 163 6 6 2 2 Bald Rates ci sessecssszcadh cccslievicssVececepascbcccduendecsadceadesndensadeeacssdedenesedcausaievsttacatdeseavantsbesseleaevencees 164 6 6 3 Print EDC Setup si ni aE caaysddecduasedaccaveaveceayeelscasneatiasanaevacessearondsssa 165 6 6 4 Host URL PAraMS u cecccssscssssssssssscacecasaeasacaeaeaeaeaeaeasaeaeaeaeaeaeaeaeaeasaeaeaeasaeaeaeaeaeaeaeasaeasaeaeaeas 167 6 6 5 AUtODIOUSCtUD ie a aaa a A a E 168 6 7 SYSTEM SETTINGS cod csachiewhssbsesdeevansacesdeodasndnentanveseSeasenduadecsa stats dectabiavsedsdeacnesenaesecdaddacestenbaenuaeaes 170 6 7 1 Date Time SCtUD c ccscccessseessecessseessecssssessecessseessecessssessecessssesseceasssessecasseesaeceusseesasensnsees 171 6 7 2 Batch Number 6 7 3 Working Mode 6 7 3 1 Tip Options 6 7 3 2 Fraud Control OptioM aree ecreis aeaaea a aaaea a aa a Aa e EE ERE AEAEE aaar nE E ERS e 180 6 7 3 3 Local DUP CHECK arna A E E NR 187 6 74 Pre Di l Call ai aaaeaii aa E AE aE E REEE AAE AERAR EE EEEIEE 188 6 7 5 DOtaDOSE oriei iaai ara aE TREE aana aR EREE LEE ESOR EEEE 189 6 7 6 1 Void189 6 7 6 2 POST AUT isgsnsennap aa E EE ON E EE ESEE aE 6 7 6 3 Clear Database 6 7 6 4 Clear Rev
171. t PAX prior written permission 10 Chapter 4 NN How to Do Transaction 4 How to Do Transactions THG section explains the steps required for processing the different types of transactions Note Exact transaction types are subject to Host Specific features 4 1 Credit Transaction 4 1 1 Credit Sale nal A Credit Card Sale can be performed either by swiping or manually entering the account number and expiration date embossed on the front of the card Bank rates should be checked before manually entering transactions al Example X goes to Y s shop to buy a cell phone After X finishes his shopping he goes to Y to pay for the cell phone X delivers his credit card to Y and Y processes a Credit Sale transaction on the S80 POS terminal When the transaction is complete Y returns the credit card to X X takes the card and cell phone and then goes home X Credit card holder Y Merchant of shop STEP ACTION DISPLAY 1 Be sure the terminal is at the Idle Prompt Swipe the credit card 2 Or manually key in the account number and expiration date If the security for Card Manual Entry is on the 2 terminal will prompt for the manager password When prompted enter the password and then press ENTER Manually key in the full account number then press 2 2 ENTER The account number must be between 13 16 digits NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX
172. t may not be duplicated published or disclosed without prior written permission from PAX 82 Chapter 4 IN How to Do Transaction 4 5 4 Cash Void Return Di RETURN transaction processed in error can be VOIDED if the RETURN has not been batched out This will nullify the RETURN previously done in the same batch B Example X bought a cell phone from Y s shop in the previous day But he found that cell phone does not work well So he went to Y s shop to return the cell phone and wanted Y to return his money He should do a Cash Return to return money to X Y process a Cash Return transaction But X changes his mind and decided that he wants the cell phone So X gives his cash to Y and Y does a Cash Void Return on S80 POS terminal X takes cell phone and goes home X Credit card holder Y Merchant of shop STEP ACTION DISPLAY From the idle prompt press the SHORTCUT button to scroll through the list of available EDC types to select the CASH prompt Use the UP DOWN or SHORTCUT button until V RTRN displays If Void Return is password protected the terminal will prompt for the manager password When prompted enter the password and then press ENTER Input the transaction to be voided The terminal searches the database for a Return transaction that matches the criteria Once found the terminal processes the transaction If the terminal does not find the transaction it displays TRANS NOT FOUND a
173. te manually If the security for Card Manually Entry is on the terminal will prompt for the manager password When prompted enter the password and then press ENTER Input the transaction to be voided NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 32 Chapter 4 GB How to Do Transaction AS The terminal searches the database for a Return transaction that matches the criteria Once found the terminal processes the transaction If the terminal does not find the transaction it displays TRANS NOT FOUND and reverts back to the main screen View the transaction on the display to verify it is the 5 correct transaction then Press ENTER This prompt occurs when the Clerk Server ID Mode feature is turned on 6 When prompted enter the clerk server ID then press ENTER 7 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt 8 OR Press CANCEL to print the second receipt 9 Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 33 Chapter 4 ZF j PAX How to Do Transaction Sample of Credit
174. the POS terminal for current batch only Transations can be traced by Last 4 Digits of card STEP ACTION DISPLAY From the idle prompt press FUNC to access via the Function Menu Use the A amp Y keys to scroll through the options then press ENTER to select OR Press 5 to print the default report Input the Password and press ENTER Input Last 4 Digits of the card the user wants to trace View details of transactions Use the A amp V keys to scroll different transaction Press CANCEL to go back NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 94 Chapter 5 PAX How to Use Function Menu 6 6 Counter Tip m Counter Tip can be used in either a Retail or Restaurant location When the tip is to be entered at the time of the transaction a Counter Tip receipt can be printed and given to the customer for them to enter the desired tip amount The customer would enter the tip amount on the receipt and return the receipt along with their card to the cashier for processing The Counter Tip function can be access via a Hot Key must be programmed in the POS Terminal Management System before the terminal file is downloaded or via the Function Menu STEP ACTION DISPLAY From the idle prompt press FUNC then 6 to access Counter Tip via the Function Me
175. the default report Input the Password and press ENTER Terminal will print the Default Report NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 88 How to Use Function Menu Chapter 5 5 2 Batch 5 2 1 Batch Close The transactions in the terminal need to be closed or settled at the end of the business day we call this settlement the BATCH PROCESS Payment for the day s transactions will not be received unless the batch process is completed A manual batch process must be performed unless the terminal capture type is Autobatch STEP ACTION DISPLAY From the idle prompt press FUNC then CLEAR to access or press FUNC to access via the Function Menu Press 3 to batch to host Select Host It is possible to have more than one Host choice both should be Batched one after the other Press 1 to close the batch Note The selections in the Batch Menu will vary with the Host Processor With some there are a number of different choices but others start the batch process immediately The terminal will contact the host processor and print a batch report Stop m If a terminal is programmed for auto batch the host will close the batch automatically each night at a specific time The terminal will print a batch report However the database
176. through the Card Type options then press ENTER to select OR Press the number corresponding with your selection Transaction types include All Totals Only Sale Forced Verify Return Void Sale Void return and Void Forced Scroll through the Transaction Type options then press ENTER to select OR Press the number corresponding with your selection NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 113 Chapter 6 e How to Setup the POS terminal A ax Sample of History receipt Note the Totals and Per Batch History Reports for the same time period Void Sale 12 00 Total 122 78 Overall 3 122 78 KKK KKK KKK KKK KKK KKK KKKKKKKKKKKKK EDC DEBIT 02 01 11 Batch Number Overall KKEKKKKKKKKKKKKKKKKKKKK KKK KKK KKK End of Report NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 114 How to Setup the POS terminal Chapter 6 O PAX 6 3 4 Display Transactions ans function displays the daily transactions on the terminal s LCD display Use the up and down arrow keys to scroll through the transactions Use the left and right arrow keys to view additional information about the current t
177. tries and press ENTER Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 206 Chapter 6 PAX How to Setup the POS terminal 1 8 4 Connect Timeout mal Use this feature to set the timeout for connection STEP ACTION DISPLAY From the Communication Options menu press 4 for Connect Timeout Terminal displays the current timeout setting Input the New timeout and press ENTER Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 207 Chapter 6 O PAX How to Setup the POS terminal 1 8 5 Receive Timeout laa Use this feature to set the timeout for receiving messages from host STEP ACTION DISPLAY From the Communication Options menu press 5 for Receive Timeout Terminal displays the current timeout setting Input the New timeout and press ENTER Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 208 Chapter 6 How to Setup the POS terminal fae 1 8 6 Dial Parameters as All of the parameters that ca
178. turned on When prompted enter the number of guests then press ENTER If the account number was manually entered the terminal will ask if the card is present Depending on the user s response the terminal will prompt for V code and other AVS settings Dependent upon Fraud Control settings Press 1 if the card is present OR Press 2 if the card is not present Enter the V code from the back of the credit card then press ENTER Enter the street address then press ENTER i e If billing address is 123 Main St enter 123 Enter the ZIP Code then press ENTER i e If billing address ZIP code is 12345 0123 enter 12345 The terminal will contact the Host Processor for an approval and print one receipt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 20 Chapter 4 How to Do Transaction AS Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt OR Press CANCEL to print the second receipt NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 21 Chapter 4 a How to Do Transaction Sample of Credit Auth receipt
179. ty settings have five sub menus See the chart below option information User Password Batch MENU Secure Card DESCRIPTION Card Manual Entry FUNCTION OPTIONS e Set the User defined password e Always Enabled e Password Protected Manager Onl e No Security e Last 4 Digits Manually enter last four digits of account number and to be compared with the last four digits swiped Default setting All Digits Manually enter the complete account number and to be compared with the account number swiped Display Account Account number swiped is displayed on screen and to be compared against the embossed account number by the user Secure Card Last 4 Digits amp Display Account Manually enter last four digits of account number to be compared with the last four digits swiped and Account number swiped is displayed on screen and to be compared against the embossed account number by the user All Digits amp Display Account Manually enter the complete account number to be compared with the account number swiped and Account number swiped is displayed on screen and to be compared against the embossed account number by the user e Disabled Card Manual Entry e Always Enabled Default setting Password Protected 6 4 2 1 User Password nal This function allows you to set a user specified password The POS Terminal POS terminal password defaults to the current date MMDDYYYY This password changes daily It is
180. used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 185 How to Setup the POS terminal Chapter 6 PAX 6 7 3 2 5 V Code laa This feature enables the user to determine how to set up the CVV CVC and CID security feature for individual card types or for all card types OPTION DEFINITION Off Will not prompt for Code On if Manual Will prompt for Code on manual entry transactions default if M Cel Manteca Will prompt for Code if card is not present not Present On Always Will always prompt for Code STEP ACTION DISPLAY From the Fraud Control menu press 5 for V Code Select the card type you wish to modify or press 1 for all card types Press the number that corresponds to the desired CVV Mode NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 186 Chapter 6 How to Setup the POS terminal ae 6 7 3 3 Local Dup Check This feature will notify the user when there are duplicated transactions of the same amount and same card account number From the Main Menu press 5 for System Settings Press 8 for Working Mode Press 8 for Local Dup Check If the security for Card Manual Entry is on the terminal will prompt for th
181. ver ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL Press ENTER for no receipt OR Press CANCEL to print the second receipt Stop NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 36 Chapter 4 Z j PAX How to Do Transaction Sample of Credit Void Post Auth receipt mm Please review the following samples of receipts for a void Post Auth 1 800 555 1234 1 800 555 1234 Merchant Name Merchant Name 123 MAIN ST 123 MAIN ST ANYTOWN NY 11111 ANYTOWN NY 11111 WWW PAX US WWW PAX US 02 03 2011 11 11 19 02 03 2011 11 11 19 Void Post Auth void Post Auth Record 8 Record 8 Card Type VISA Card Type VISA Account KKK KKK KKKKKKET EO Account KKK KK KK KKKKKET EO Exp Date KEJ KR Exp Date ER PRR Entry Manual Entry Manual Total 119 00 Total 119 00 Auth Code 123456 Auth Code 123456 Response Response VOIDED CUSTOMER COPY THANK YOU Please visit us RDHOLD ERCHANT COPY Again soon THANK YOU Please visit us Again soon NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated publish
182. will only clear at the time of the first attempted sale in the new batch If your terminal is programmed for auto batch you may still have the option to batch manually When Applicable signature and check images will upload before batching NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 89 Chapter 5 O PAX How to Use Function Menu Sample of Batch receipt Please review the following sample of a manual batch report Star to transactions originated as Store amp Forward on reports 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US Batch Report 02 03 2011 11 1119 Trn Crd Tp Acct SAmount KKK KKK KKK KKK KKK KKK KK KKKKKAKKKKK KK 1 VIS SL 1234 70 00 2 VIS SL 2345 45 00 3 M C RT 4567 10 55 4 VIS VS 1234 70 00 kkkxkxkxkxkxkxkxkxkxkxkxkxkxkxkxkxkkxkkkxkxkkxkxkkkxkxxk CREDIT Records 4 CREDIT Total 34 45 TOTAL OF TRANSACTIONS THOUT TIPS 34 45 DEBIT Tp Acct SAmount KEKKKK KK KEK KK KKKKEKKKKKKKK KK KKKKKEK 1 SL 4321 22 50 KKK KKK KKK KKK KKK KKK KK KK KKKKKKKKKK DEBIT Records 1 DEBIT Total 17 50 TOTAL OF TRANSACTIONS WITHOUT TIPS 17 50 Incl Cash Back 5 00 Records Overall End of Report NOTE This document is CONFIDENTIAL and must be used exclusively for the operati
183. xclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 56 Chapter 4 How to Do Transaction 4 4 Gift Transaction 4 4 1 Gift Sale D2 laa Gift Cards are cards that are sponsored by individual Merchants They allow the customer to purchase items or services using the card as payment al Example X received a gift card for Y s shop X goes to Y s shop to buy some apples After X finishes his shopping he goes to Y to pay for the apples X gives his gift card to Y and Y processes a Gift Sale transaction on the S80 POS terminal When the transaction is complete Y returns the gift card to X X takes the card and apples and goes home X Gift card holder Y Merchant of shop STEP 2 1 2 2 ACTION From the idle prompt press the SHORTCUT button to scroll through the list of available EDC types to select the GIFT prompt DISPLAY Swipe the GIFT card or manually enter the account number if required enter the security code If the security for Card Manual Entry is on the terminal will prompt for the manager password When prompted enter the password and then press ENTER Manually keying the full account number then press ENTER The account number must be between 13 16 digits Select Type Press 1 for Sale OR Press 2 for NoNSFSale NOTE This document is CONFIDENTIAL and must be use
184. y Card Type If you selected to view by Card You will be prompted to enter the last four Number digits of the card number NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 116 Chapter 6 How to Setup the POS terminal fae 6 3 5 Tip Report laa The Tip Report can be printed for all servers or it can be printed for a specific server This report lists all tips entered for each transaction and includes a blank line where cash tips can be entered and a signature line for the server to confirm STEP ACTION DISPLAY From the Reports menu press 5 to select Tip Report If Clerk Server mode is enabled terminal prompts All or Specific clerk server Otherwise skip to Step 4 Press 1 for all servers OR Press 2 for a specific server If a specific clerk server is selected terminal prompts for clerk server ID Otherwise skip to Step 4 Enter clerk server ID then press ENTER Use the A amp Y keys to scroll through the EDC Type options then press ENTER to select OR Press the number corresponding with your selection Scroll through the Card Type options then press ENTER to select OR Press the number corresponding with your selection NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may n
185. ymarket J ifestyle fe 8 SS SE al ae a a EEEE Lay Se een eee eh Se gt Halving Line gt Advertisement 3 NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 222 Appendix A Receipt A Gift Card Receipts Template Items in blue amp bold are conditionally optional If not given these items should not be printed Header Line 1 Header Line 2 Header Line 3 Header Line 4 Header Line 5 Host Logo lt DEMO MODE gt DO NOT CASH Termial ID 7777777 04 09 2011 13 54 08 Gift Redemption Transaction 24 Account Semen eee A393 Exp Date 1214 Entry Swiped Server 132 Lily Invoice 31492 Amount 200 00 Tip 1 1 00 Tip 2 2 00 Tip 3 3 00 Cash Back 20 00 Total 226 00 Ref Number 88888888 Unlock ID a Auth Code 000000 Response APPROVED OFFLINE Balance 20 00 Detailed Information Merchant Receipt Data APP DUPE gt VVUVUVV V V Vuvv v V v y yxy4yxy 4yy y V V gt Halving Line Editable Merchant Settings Edit Header Header Text 1 Editable Merchant Settings Edit Header Header Text 2 Editable Merchant Settings Edit Header Header Text 3 Editable Merchant Settings Edit Header Header Text 4 Editable Merchant Settings Edit Header Header Text 5 Host Lo

S80 Users Manual - Vin65 Documentation

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