VOZ Account Interface User Manual
Contents
1. Account Info Subscriber Life Cycle Call Features Follow Me Volume Discounts Subscriptions Voice Mail Hide CLI Yes vi Preferred IVR Language Hide CLI prefix Timeout sec Show CLI prefix Voice VPN Distinctive Ring Music On Hold Customer s default The Call Features tab lets you select the following options relating to your VOZ account Hide CLI This allows you to hide your CLI information in outgoing calls The default setting is yes Hide CLI prefix This applies within a Virtual PBX environment The default setting is to leave this field blank Show CLI prefix This applies within a Virtual PBX environment The default setting is to leave this field blank Voice VPN Distinctive Ring This applies within a Virtual PBX environment to use a ring pattern different from the default one Music On Hold If you d like to specify a specific Music On Hold for this account you can do so here Follow the same instructions amp guidelines as in Section 4e of this manual Preferred IVR Language Here you can set your preferred language for the phone Interactive Voice Response system These are the prompts or messages you would hear on your phone itself Timeout sec Specify the amount of time in seconds to wait until a call is answered The default is 45 seconds To save your changes press Save or Save amp Close on the menu bar To exit without saving your changes press Close VOZ Account Interfa2. Account Info Subscriber Life Cycle Call Features Follow Me Volume Discounts Subscriptions Voice Mail Company Name Contact Karen Larson Mr MS J Phone 787 999 9999 First Name Karen M I FAX 787 999 8888 Last Name Larson Alt Phone Address Ave Ponce de Leon A Alt Contact E mail karen myemailaddress com Province State PR Postal Zip 00900 City San Juan Country Region Puerto Rico The Subscriber Tab is where you will enter the 911 information which related to this particular account This MUST be the physical address of where the VOZ account is used DO NOT ENTER A PO BOX ADDRESS IN THIS TAB Failure to fill in the field accurately or to modify in the event of moving may result in errors in your 911 service IT IS THE RESPONSIBILITY OF EACH USER TO MAINTAIN THIS INFORMATION UP TO DATE FOR EACH PHONE NUMBER To save your changes press Save or Save amp Close on the menu bar To exit without saving your changes press Close VOZ Account Interface User Manual C Life Cycle Account Info Subscriber Life Cycle Call Features Follow Me Volume Discounts Subscriptions Voice Mail Issue Date 01 18 07 First Usage 01 18 07 Last Usage 09 07 07 09 13 59 AM Last Recharge The Life Cycle tab shows you the date when the account was opened the date of the first usage and the date of the last usage You cannot modify any information in this tab D Call Features
3. Tu mejor opci n en telefon a America Puerto Rico Africa America m xDR History For Karen Larson America Puerto_Ri Download E xDRs E Objects Antarctica Arctic Karen Larson Credits Refunds 0 00000 USD From 09 06 07 09 54 AM Payments 0 00000 USD To 09 07 07 09 55 AM Subscriptions Charged 0 00000 USD Total Transactions 19 Services Charged 0 00000 USD Total 0 00000 USD Asia Atlantic Australia Customer Europe Show Totals By Service Types Indian Pacific Voice Calls From To Country 17879999999 18009999999 UNITED STATES 17879999999 17871234567 PUERTO RICO Proper 17879999999 17871234567 PUERTO RICO On Net 17879999999 17868976452 PUERTO RICO On Net 17879999999 17871234567 On Net 17879999999 17871234567 On Net 17879876541 17879999999 PUERTO RICO On Net 17879999999 17871234567 PUERTO RICO Proper 17879999999 17871234567 On Net 17879999999 17871234567 PUERTO RICO On Net 17879999999 17871234567 PUERTO RICO 17879999999 17871234567 PUERTO RICO On Net 17879999999 17871234567 PUERTO RICO On Net 17879999999 17871234567 PUERTO RICO On Net 17879999999 17871234567 PUERTO RICO On Net Description Y Date Time Charged time min sec Amount USD 1 06 0 00000 0 30 0 00000 0 50 0 00000 0 26 0 00000 Toll Free On Net Customer Self care America Puerto Rico 17878999999
4. e After you press Next it will take you to the other rule options including days of the week day of the month Months etc Above amp below are two of the screens Select the option you want amp press Next gt or press Skip to ignore this option If you d like to select multiple options press the first option then press Ctrl and click the next option s Press Next to continue Period Wizard e When you are finished the Period Definition Completed window will open Press Finish to end or press Add another definition to this period to continue adding rules Press Test Period to initiate a test To exit the screen press Close Period Wizard 7 Help e OTT NA Period definition completed Add another definition to this period Test Period VOZ Account Interface User Manual 17 F Volume Discounts on applicable plans Account Info Subscriber Life Cycle Call Features Follow Me Volume Discounts Subscriptions Voice Mail Destination Group Threshold Used Remaining Current Discount Next Discount Level Discount Info Canada NIA 2 8 min 0 min 100 free call NIA e Puerto Rico NIA 74min 0 min 100 free call N A United States N A 50 4 min 0 min 100 free call N A If you have a service that has an applicable Volume Discount you may have a Volume Discount tab In here you can see all the discounts which your account has configured Some examples may be 100 free calls to Canada Puerto R
5. 17871234567 On Net 11 00 5 17879999999 17871234567 PUERTORICO On Net 11 00 54 Customer Info EH xDR Browser 17879999999 17871234567 On Net Invoices 17879999999 17871234567 PUERTO RICO Subtotal Make Payment On Net Accounts VOZ Account Interface User Manual Version 1 01a September 2007 Welcome to VOZ Thank you for choosing VOZ as your communications provider In order to make your VOZ experience as easy and enjoyable as possible we re created this manual to guide you step by step through the VOZ Account Interface The VOZ Account Interface lets you manage amp configure your account yourself your billing information you call records your voicemail amp call forwardings and so much more It s a very powerful tool to let you mold your phone service to your needs We hope this guide will answer all of your questions regarding the Account Interface If you need further assistance please contact VOZ Customer service at 787 723 1100 by dialing 611 from your VOZ phone or via email support 2vozpr com VOZ Account Interface User Manual 2 VI VII VIII Table of Contents BC TIO OI ancla e T HOW OO OU a VOZ Online Interface Overview eere A Main Screen cesssssssseennmnnnmrm rere nhan annua ann nnn nna 1 Customer IO Oricon aras 2 Make Pa Men iS iio iia 3 ACCO S ETT Az XDR DrOWS Olsson FUE EET E E PRA REESE 5 WAV OIC OS RTT B Drop Down M
6. be retrieved through your telephone by dialing 98 and following the prompts NOTE You will be unable to receive faxmail if you have setup None as your handling option Forward Voicemail amp faxmail messages will be forwarded to the email address which you specify in the Email to send Messages field You will not be able to retrieve message from your telephone by dialing 98 Notify You will receive a message to the email specified that you have a voicemail message You will need to dial 98 from your phone to retrieve the message NOTE You will be unable to receive faxmail if you have setup None as your handling option Copy Voicemail amp faxmail messages will be both Forwarded to the email specified as well as a copy left in your voicemail box NOTE You must frequently remember to dial 98 and delete your voicemail messages Deleting your message from email will not cause it to be deleted in your voicemail box To save your changes press Save or Save amp Close on the menu bar To exit without saving your changes press Close VOZ Account Interface User Manual 19 VII VOZ s xDR Browser lets you view the Call Detail Records for all of your xDR Browser accounts on a account by account basis or united into one report You can specify the calling period and you can download the detail into an Excel file for analysis To view your Call Detail Records select xDR Browser from the Main Screen The following screen wi
7. 17868976452 17871234567 17871234567 17879999999 17871234567 17871234567 17871234567 17871234567 17871234567 17871234567 17871234567 17871234567 17871234567 17871234567 17871234557 17871234567 Country UNITED STATES PUERTO RICO PUERTO RICO PUERTO RICO PUERTO RICO PUERTO RICO PUERTO RICO PUERTO RICO PUERTO RICO PUERTO RICO PUERTO RICO PUERTO RICO PUERTO RICO PUERTO RICO VOZ Account Interface User Manual Description Toll Free Proper On Net On Net On Net On Net On Net Proper On Net On Net On Net On Net On Net On Net On Net On Net On Net On Net On Net Total Date Time 2007 09 07 08 13 00 2007 09 07 07 28 10 2007 08 07 07 24 28 2007 09 07 06 59 50 007 09 06 20 26 29 2007 09 06 15 16 54 2007 09 06 15 16 54 2007 09 06 15 04 47 2007 09 06 12 50 38 2007 09 06 12 50 38 2007 09 06 12 27 55 2007 09 06 12 17 08 2007 09 06 12 09 43 2007 09 06 11 50 19 2007 09 06 11 45 46 0 00000 USD 0 00000 USD Charged time min sec 1 06 0 30 0 50 0 26 4 56 0 04 0 04 0 30 0 04 0 04 0 05 5 32 1 06 17 51 3 09 5 56 5 56 2 02 2 02 52 13 Amount USD 0 00000 0 00000 0 00000 0 00000 0 00000 0 00000 0 00000 0 00000 0 00000 0 00000 0 00000 0 00000 0 00000 0 00000 0 00000 0 00000 0 00000 0 00000 0 00000 0 00000 20 If you d like to save your report to an Excel spreadsheet Press Download from the menu bar The following screen will open Do you want to open or sav
8. Do not pay 08 01 07 08 31 07 09 09 07 235 42 USD To view an Invoice click the Lal icon next to the invoice number This window will then open File Download Do pou want to open or save this file Mame invoice 421 pdF Type Adobe Acrobat 7 0 Document Fran SECUFE YOZpr COM While files from the Internet can be useful some files can potentially harm your computer IF you do not trust the source do not open or save this File what s the risk Press Open to open the file or Save to save it on your hard drive To cancel press Cancel VOZ Account Interface User Manual 22
9. Number account From here you can view all of your accounts including those which are closed Within Accounts you will specify features such as the 911 information for that particular account particular call features including Music On Hold Telephone Prompting language and Follow Me settings You will see discounts which may apply to calls or usage from that account And you can also setup your voicemail settings for that account 4 xDR Browser The xDR Brower lets you view your Call Detail Reports or a list of all the calls you have made during the current billing period 5 Invoices Invoices allows you to view all your invoices There are advanced search features to assist you in finding your correct invoice All invoices are also in PDF format so you can open them with Adobe Acrobat viewer B Drop Down Menus All screens have a menu bar with drop down menus to make navigating quick amp easy Using these menus you can easily jump from one section to another without having to return to the main screen Just mouse over the images and a drop down menu will appear Select the option you want to jump to that section Dru m I E C Time Zone Your time zone in VOZ is very important Call reports and invoices are generated based on YOUR time zone To change your time zone click on the Time Zone icon and select your continent from the drop down list VOZ Account Interface User Manual 5 A second list of zones
10. ce User Manual 14 E Follow Me Call Forwarding VOZ s powerful Follow Me system allows you to program extremely flexible call forwarding for your account You can setup call forwarding on weekends between particular hours on weekdays on holidays and you can change these settings at any time through the VOZ interface Account Info Subscriber Life Cycle Call Features Follow Me Volume Discounts Subscriptions Voice Mail Follow Me Never Always When Unavailable NOTE At any given moment of time only 4 currently active numbers will be used for call forwardina Edit Up Down Name Destination Active Timeout sec Off Delete In the Follow Me tab you ll see the above screen Your options are The default setting for Follow Me is Never You can also select e Never this is the default setting and will never forward calls e Always to forward every call e When Unavailable to only forward calls after you specified timeout you can set this in the Call Features tab default is 45 seconds gt Aad ea Save ed Seve atone Gove Mowe e To add a new forward location press Add on the menu bar The following icons will then appear on the table on the screen TEST xx Edit Up Down Name Destination f Active EA El Timeout sec Off Delete Cell Phone i7875251234 Always 15 O x To add a SIMPLE FORWARD enter Name such as Cell Phone Home Office or anything useful t
11. dit Mungero Virtual de PR Plan 17879930169 0 USD Credit R VOZ Infinita old 17879991234 121 USD Credit CLOSE ACCOUNM I A list of accounts will be displayed as show above If you click on the Account ID it will open the Account Information screens You can also view on this table the number of days that the service has been idle the currency used USD is the default US Dollars the type of account and the product associated with the account as well as the status If your account is in good standing the Status field will be blank If the account has been closed blocked or frozen an icon will appear in the Status field Mouse over the icon for a description of the status VOZ Account Interface User Manual 12 A Account Info Once you have selected an account to view the following window will open El E El Account Info Retail Customer Karen Larson U Ame Help ICO ee 5 8 e Accounti D 17879999999 Product R VOZ Infinita Account Info Subscriber Life Cycle Call Features Follow Me Volume Discounts Subscriptions Voice Mail Type Credit E mail karen myemailaddress com The Account Info tab will show you Type which type of account this is debit or credit Email An email address which will be used to send information related to this particular account You can leave this field blank if you want to use the default Customer email B Subscriber 911 Information
12. e this file i Mame TransactionDetailRecords csv Type Microsoft Office Excel Comma Separated Values File From zecure vozpr caorn While files from the Internet can be useful some files can potentially harm your computer IF vou do not trust the source do not open ar save this file What s the risk Press Open to open the file Press Save to save it on your hard drive Or press cancel to cancel the download VOZ Account Interface User Manual 21 Vill Invoices VOZ sends invoices to its customers via email each month generally on the first day of the month The invoices will be sent to the email specified in the Address Information of the Customer Info See section 4a of this manual for assistance with this You can also go online and download or view your invoices in PDF format To view your invoices select Invoices from the Main Screen The following window will open NN voz f Invoices America Puerto_Rico Ki Help Te aese a omer toga Search for invoices entering nvoice No OR selecting Customer and Date range Invoice No From 08 07 07 MM DD YY To 09 07 07 MM DD YY If you know your Invoice No you can enter it into the Invoice No field Otherwise specify the From date and the To date and press Search to view all invoices between those two dates The following table will open on the screen View Ho Date Payment Status Period From Period To Due Date Amount Due le 421 09 01 07
13. ehliS 52e crc censvicecncnscaxentacsactternseucseaadidecnsaseivasis C TIME PP AA D Save Save Close Close Bar cerne Customer Info Information about the Account Addr ss NfO essa Additonal INIO mE TOME Payment INTO ainia iia User nlii Le menta Call Features Music on Hold Customer Default moo MAKE iunii T RS IN os ae eee ce cee eee MEM sti CIA tens SDEE Mi idus Cd tede Peleo tg INIO RN Subscriber 911 Information cce Bj Xe d cc I n Call Feat l65 2 1 5 rr ETEE EE ERERSSRYEEE ERE ESESEEEFFREAS IxOR REEF A PATE ERES Follow Me Call Forwarding moomm VOIUms DISCOUnnIS c c5 925a sonda abESssAaDirERIE SES RR RENDER cele e SUDSCITIDIIOINS AAA PP Voice Mail and Faxmail on applicable plans rom XDR DrOWSO Ti ssicorrerisiccinnen cio irc EINE DERE MnPUiME TE UPDI EC SdEEE o oct ce bere a VOZ Account Interface User Manual 4 4 I How do login To login visit www vozpr com and enter your username amp password in the upper left side of the screen under MY ACCOUNT and click Sign In MY ACCOUNT Lagin Hl sion In ll How do logout To logout of your VOZ account click the Logout icon located at the top right of the pa
14. ge under your name EN Logout Ill VOZ Online Interface Overview Using your VOZ Online Account is simple once you understand how your account is setup A Main Screen Z28085 Customer Self care Americajuerto Rico Kare on 3 c2o0 Customer Info ZE xDR Browser Invoices EJ Make Payment Accounts From the Main Screen you can access all the different areas of your VOZ account Below is a description of the various areas within this screen 1 Customer Info Within the Customer Info you can view the basic billing information about you as a VOZ Customer This includes your billing address contact persons emails for sending invoices payment method password for logging into the VOZ Online Interface and default features for all your accounts including Music on Hold Time Zone amp language preferred VOZ Account Interface User Manual 4 You will be able to see all information Information which you cannot modify will be in a light gray color To change this information you need to contact VOZ s Customer Service department by dialing 611 2 Make Payments From this screen you can make a payment using the credit card on your account or arrange for a payment with another card 3 Accounts Every Customer in VOZ has at least one account Many customers have more Usually an account pertains to a particular phone number or service So you may have a VOZ Infinita account plus a Virtual
15. ico and the United States Others may be discounts on particular rates You cannot change any information within the Volume Discount tab G Subscriptions Account Info Subscriber Life Cycle Call Features Follow Me Volume Discounts Subscriptions Voice Mail Subscription Discount Rate Start Date Activation Date Finish Date Billed To Obligatory Pending Subscriptions Active Subscriptions 01 23 07 01 23 07 08 31 07 re 100 mc pcd subscr cust default discount 100 FE I 311 RE VOZ Infinita subscr cust defautt discom 9948107 01 18 07 08 107 D Closed Subscriptions The Subscriptions tab lets you see other subscriptions which you have that are associated with your account These may include Directory Listing your Account Service Plan and various other plans You cannot change any information within the Subscriptions tab VOZ Account Interface User Manual 18 H Voice Mail and Faxmail on applicable plans Account Info Subscriber Life Cycle Call Features Follow Me Volume Discounts Subscriptions Voice Mail Email to send Messages ikarengmyemailaddre o If you have a service that includes Voice Mail you will have a Voice Mail tab In the Voice Mail tab you can configure how to handle your voicemail messages Your options for handling voicemail amp faxmail messages are None Voicemail messages will be left in your voicemail box and can
16. ive 5 tabs Address Info Additional Info Payment Info User Interface and Call Features Each of these tabs will be explained in the following sections VOZ Account Interface User Manual 6 A Address Info de E Customer Info O America Puerto_Rico j gt E sme ia saves cose e A topo Customer Name Opening Balance 0 00000 USD Balance 8 36000 USD Type Retail Customer Class Address Info Additional Info Payment Info User Interface Call Features Company Name Contact Karen Larson Mr JMS J Phone 787 987 6542 First Name ML Fax 787 987 6543 Last Name Alt Phone Address Alt Contact karen email com Province State Postal Code City Country Region The Address Info tab provides VOZ with your billing address information for all of your accounts Information which can be modified by the Customer is in black letters All non modifiable information is in gray The Email field is very important as this is the email address where all invoices are sent to lf you make any changes to this information remember to press Save or Save amp Close in the menu bar before leaving the page To cancel any changes just press Close B Additional Info E3 Customer Info AmericafPuerto Rico gt Gi Save id Save a cose TS Customer Name Opening Balance 0 00000 USD Balance 8 36000 USD Type Retail Customer Class Address Info Additional Info Payment Info User Interface Call Feature
17. ll appear xDR History For Karen Larson b 6 cose EI download overs B Logout ES From Date 09 01 07 ES To Date Service Type MM DD YY iX eem UR t MEN MM DD YY 09 49 AM ShowxDRs For Customer And Credit Accounts Show xDRs Y America Puerto Rico HH12 Mi AM HH12 Mi AM To generate a report complete the following fields From Date Specify the Date and the Hour To Date Specify the Date and the Hour The default is Now oervice Type Specify from the drop down list the services to include in the report The default is All show xDRs for Specify the accounts to show the report for The default is Customer and Credit Accounts which is All Accounts Press Show xDRs to show the report amp the following screen will appear America Puerto Ric AMEN xDR History For Karen Larson gt cese M download E ors omes OOOO OOOO gout Credits Refunds 0 00000 USD Payments 0 00000 USD Subscriptions Charged 0 00000 USD Customer Karen Larson From 09 06 07 09 54 AM To 09 07 07 09 55 AM Total Transactions 19 Services Charged Show Totals By Service Types Voice Calls From 17879999999 17879999999 17879999999 17879999999 17879999999 17879999999 17879876541 17879999999 17879999999 17879999999 17879999999 17879999999 17879999999 17879999999 17879999999 17879999999 17879999999 17879999999 17879999999 Subtotal To 18009999999 17871234567 17871234567
18. o you Destination and enter the complete phone number to forward the call to Timeout sec specify the number of seconds to wait until a call is answered before disconnecting or trying the next forwarding number see MULTIPLE FORWARDS Off Check this to temporarily disable redirection to the follow me number To edit an existing forwarding press the Edit icon VOZ Account Interface User Manual 15 To remove a forwarding press the Delete icon To add MULTIPLE FORWARDS for example first call Cell Phone then Office then Home e First setup a SIMPLE FORWARD e Then press Add on the menu bar to add a second Forwarding entry e Using the Up Down icons you can arrange the forwarding in the order you desire The top most number will be called first following by the next number down and so on NOTE A maximum of four forwards is permitted in Multiple Forwarding To add FORWARDING RULES for example on weekdays between 8am and 5pm forward calls to my cell phone e Press Add on the menu bar e Inthe table next to Active you will see a wizard icon ral Press this icon The following window will open P Windows Internet Explorer e Select the Start Time and End Time from the lists and press Next gt If your rule is not time dependent press Skip To setup the forwarding always a Simple Forward press Always Press Cancel to cancel the rule VOZ Account Interface User Manual 16 Period Wizard
19. own song If you select Upload new music two additional fields will pop up Press Browse to find the music file on your PC Once you have selected the file enter the Music Name to name that song Music On Hold Upload new music ES Upload Music Name Your Music On Hold changes will take effect in approximately 10 minutes VOZ s Music On Hold system supports the following audio file formats Type Description aiff AIFF files used on Apple llc Ilgs and SGI au SUN Microsystems AU files gsm GSM 06 10 Lossy Speech Compression mp3 MP3 Compressed Audio 099 Ogg Vorbis Compressed Audio Wav Microsoft WAV RIFF files VOZ Account Interface User Manual V Make Payment Make Payment America Puerto_Rico EB use other card CONSER O O o o o 7777 Current balance 8 36 USD Pay to the order of Flassh Communication Inc Amount 8 36 USD 1 00 USD minimum Using my American Express Card 3783 0000x2002 Help To make a payment to VOZ select Make Payment from the main screen and the above window will open To arrange for payment with the same credit card method on file simply enter the amount which you wish to pay and press Pay Now Your card will be charged and your payment applied to your account To arrange for payment with an alternative credit card press the Use Other Card button on the menu bar Make Payment M America Puerto Rico Kare Help Ea use stored cad Gover te Cur
20. rentbalance 8 36 USD Pay to the order of Flassh Communication Inc Amount 8 36 USD 1 00 USD minimum Payment Method American Express e Card CVV Name on Card Address City Country State Postal Code Exp Date 01 w 2007 Enter the credit card information and press Pay Now to complete your payment VOZ Account Interface User Manual 11 VI Accounts Every customer in VOZ has at least one account which corresponds to the service that you subscribed to Accounts may be created for your Telephone Service plan for features such as Virtual Number or Toll Free Number or for prepaid calling card services To view your accounts select Accounts from the VOZ Main Screen e Es Accounts 5 America Puerto Rico rer Help 18 aseles A Log Account ID In the Accounts screen if you know your Account ID enter it into the Account ID field and press Show Accounts If you do not know your account ID you can leave the Account ID field empty and press Show Accounts for a list of all your accounts You can also use the Advanced Search option if you have many accounts to narrow down the list ES Accounts 5 America Puerto Rico Help amp Close 4E Objects PE Logout P Close dEl Objects SS Btogot Account ID Advanced Show Accounts search Account ID Idle days Currency Type Product Status 17816781234 54 USD Credit Numero Virtual de PR Plan 17874356789 1 USD Cre
21. s Categorizing and Defaults Billing Period Creation Date 11 25 06 09 43 50 PM This tab tells you when your Customer was created and how often you are billed You cannot modify any changes in this tab VOZ Account Interface User Manual 7 C Payment Info Customer Info Customer Name Opening Balance 0 00000 USD Balance 8 36000 USD Type Retail Customer Class Address Info Additional Info Payment Info User Interface Call Features Credit Limit Balance Warning Threshold 45 00000 Preferred Payment Method American Express v Credit Card No 378320000 x0000 Exp Date o1 2008 CW Name on Card K Address City San Juan Country UNITED STATES State PR Puerto Rico Postal Code 00500 The Payment Info tab specifies how you would like to pay for your account as well as shows your credit limit Once you reach your credit limit or at the end of a billing period your credit card will be debited the balance due The Balance Warning Threshold a limit you can set to advise you that you are approaching your credit limit This should be less than your credit limit Once you reach your credit limit your service will automatically be suspended until a payment is received To change your payment method select the Preferred Payment Method from the drop down list and enter the corresponding information When you are finished press Save or Save amp Close to save thi
22. s information To exit without saving your changes press Close VOZ Account Interface User Manual 8 D User Interface Customer Info Customer Name Opening Balance 0 00000 USD Balance 8 36000 USD Type Retail Customer Class Address Info Additional Info Payment Info User Interface Call Features Login Time Zone Password Web Interface Language en Output Format Date 12 31 03 Time 7 40 PM Date amp Time 12 31 03 7 40 00 PM Input Format Date Time The User Interface tab allows you to modify your preferences for the VOZ Account Management System Here you can change your password your preferred Web Interface Language and change the formats of Dates 4 Times in your invoices and Call Detail Reports To save your changes press Save or Save 8 Close To exit without saving your changes press Close VOZ Account Interface User Manual E Call Features Music on Hold Customer Default ta Customer Info America Puerto Rico K Help gt amp save i save a cos Wow e Opening Balance 0 00000 USD 8 36000 USD Additional Info Payment Info User Interface Call Features The Call Features tab allows you to specify your default Music on Hold for all of your accounts To change your music on hold press the drop down list and choose either e NONE to have no music on hold e apreloaded song or e Upload new music to upload your
23. will appear select your time zone from this list If you do not specify the default time zone for VOZ is America Puerto Rico America Puerto Rico D Save Save amp Close Close Bar gt amp save id sev cose coe On screens where you can make modifications amp changes you will see a menu bar with three options Save Save amp Close and Close If you have made a modification to your account and you want to SAVE it press the Save icon If you have made a modification to your account and you want to save it as well as leave this section of the interface press Save amp Close If you don t want to save your changes and you want to exit this section of the interface just press Close Remember your changes will NOT be saved IV Customer Info Information about the Account The Customer Info screen lets you view and or modify your customer information In particular general information that pertains to all your accounts as well as billing information passwords etc On this screen you you will see the following information Customer Name The name to which the invoicing is sent Type Either Retail or Commercial Opening Balance The balance as of the end of the previous billing period Balance The current balance including any payments or fees in the current billing period Customer Class This is set by VOZ at subscription and defines how we bill your account Within Customer Info there are f
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