User Manual Oracle FLEXCUBE Direct Banking Core
Contents
1. user The options are e Starts with e Ends with e Equals e Contains The search clause helps in enhancing the search criteria by indicating the position of the Characters entered in the adjacent field Type the search string in the adjacent field For Example If you select the search criteria as Starts With and enter L in the adjacent field then the system displays all the email IDs starting with L 7 ORACLE Field Name Description Customer Id Optional Drop Down Alphanumeric 20 Select the appropriate option from the drop down list to indicate the position of the full partial characters being entered in the text box forming customer ID of the user The options are e Starts with e Ends with e Equals e Contains The search clause helps in enhancing the search criteria by indicating the position of the characters entered in the adjacent field Type the search string in the adjacent field For Example If you select the search criteria as Starts With and enter 1 in the adjacent field then the system displays all the users whose customer ID starts with 1 1 Enter the appropriate information in the relevant fields 2 Click the Search button The system displays the Advance Search screen with the search result 8 ORACLE Advance Search User ID No Proxy Advance Search User Type First Name User Id Customer Id User Id ADITYAINT RETADIB1 ADIMULI DRETAIL AMEYRET2. Oracle FLEXCUBE Direct Banking Core Help Desk User Manual Release 12 0 2 0 0 Part No E50108 01 September 2013 ORACLE Preface Core Help Desk User Manual September 2013 Oracle Financial Services Software Limited Oracle Park Off Western Express Highway Goregaon East Mumbai Maharashtra 400 063 India Worldwide Inquiries Phone 91 22 6718 3000 Fax 91 22 6718 3001 www oracle com financialservices Copyright O 2008 2013 Oracle and or its affiliates All rights reserved Oracle and Java are registered trademarks of Oracle and or its affiliates Other names may be trademarks of their respective owners U S GOVERNMENT END USERS Oracle programs including any operating system integrated software any programs installed on the hardware and or documentation delivered to U S Government end users are commercial computer software pursuant to the applicable Federal Acquisition Regulation and agency specific supplemental regulations As such use duplication disclosure modification and adaptation of the programs including any operating system integrated software any programs installed on the hardware and or documentation shall be subject to license terms and license restrictions applicable to the programs No other rights are granted to the U S Government This software or hardware is developed for general use in a variety of information management applications It is not developed or intended for use in an
3. Retailjitu ritretail1 RBRETAIL RUSER12 SACHINRET SAGRETAIL TESTFCPR SandyDude nishankcust1 scretail retail sgaretail RestailCust3 TINARET VIDIMF1 VIDIMF User Name No Proxy Internet he Starts With v Starts With Starts With vw Entity FLEXCUBE DIRECT BANKING User Type RETAIL USER GOLD Name Mr ADITYA JOSHI Mr ADITYA JOSHI Mr ADITYA JOSHI Mr DEVAL MEHTA Mr HITESH LEE Mr JAYESH KASHIYA Mr RETAIL ONE Mr RETAILUSER RETAIL Mr RUSER12 RUSER12 Mr SACHIN RAJWADE Mr SAGAR RETAIL Mr SAGAR TESTRETAIL Mr SANDEEP MATHIAS Mr SHANK MAXER Miss SHREYA CHAUDHARY Mr SQA SQA Mr SQA SQA Mr SUJITH RAJAN Miss TINA RETAIL Mr VIDIT RAJPUT Mr VIDIT RAJPUT 10 03 2010 13 41 28 Vrap Uf A Last Name Starts With v Email Starts With Email SDFSD SADFS COM aditya joshi oracle com aditya sdf sdfsd com deval mehta oracle com fdgf2 ddddh gh jayesh k kashiya oracle com ritwick x singh orace com asf asf com ABHISHEK KESWANI ORACLE COM sachin rajwade oracle com sp test4 com sp gmail3 com sandeep e mathias oracle com nishank bhatnagar oracle com shreya chaudhary oracle com hfgjh Isdflkj com restinng gmail com sujith rajan oracle com tina harpalani oracle com vidit kumar rajput oracle com nehal joshi oracle com Channel Internet Internet Internet Internet Internet Internet Internet Internet Internet Interne
4. arch Using the Advance Search option the helpdesk user can carry out an advanced search to view the user details and login in the application on behalf of the selected use Advance Search User ID No Proxy User Name No Proxy Advance Search 10 08 2010 13 27 53 User Type Internet First Name starts With Last Name Starts With User Id Starts with v Email Starts With Customer Id starts with Field Description Field Name Description User Type Mandatory Drop Down Select the type of channel available under the user type from the drop down list By default the system displays Internet channel 5 ORACLE Field Name Description First Name Last Name Optional Drop Down Alphanumeric 40 Select the appropriate option from the drop down list to indicate the position of the full partial characters being entered in the text box forming first name of the user The options are e Starts with e Ends with e Equals e Contains The search clause helps in enhancing the search criteria by indicating the position of the characters entered in the adjacent field Type the search string in the adjacent field For Example If you select the search criteria as Starts With and enter A in the adjacent field then the system displays all the customers first names starting with A Optional Drop Down Alphanumeric 40 Select the appropriate option from th
5. c 1 3 Access to OFSS Support https flexsupp oracle com 1 4 Structure This manual is organized into the following categories Preface gives information on the intended audience It also describes the overall structure of the User Manual Transaction Host Integration Matrix provides information on host integration requirements for the transactions covered in the User Manual Introduction provides brief information on the overall functionality covered in the User Manual Chapters post Introduction are dedicated to individual transactions and its details covered in the User Manual Preface 1 5 Related Information Sources For more information on Oracle FLEXCUBE Direct Banking Release 12 0 2 0 0 refer to the following documents e Oracle FLEXCUBE Direct Banking Licensing Guide 4 ORACLE Transaction Host Integration Matrix 2 Transaction Host Integration Matrix Legends NH No Host Interface Required Host Interface to be developed separately Pre integrated Host interface available x Pre integrated Host interface not available Transaction Name FLEXCUBE UBS Third Party Host System Advance search NH NH Introduction 3 Introduction The Help Desk user Module allows the Bank administrator to carry out various transactions required on behalf of the customer The transactions available in help desk user are mainly for advance search and view purpose 4 Advance Se
6. e drop down list to indicate the position of the Full partial characters being entered in the text box forming last name of the user The options are e Starts with e Ends with e Equals e Contains The search clause helps in enhancing the search criteria by indicating the position of the characters entered in the adjacent field Type the search string in the adjacent field For Example If you select the search criteria as Starts With and enter E in the adjacent field then the system displays all the customers last names starting with E 6 ORACLE Field Name Description User ID Email Optional Drop Down Alphanumeric 18 Select the appropriate option from the drop down list to indicate the position of the full partial characters being entered in the text box forming user ID of the user The options are e Starts with e Ends with e Equals e Contains The search clause helps in enhancing the search criteria by indicating the position of the characters entered in the adjacent field Type the search string in the adjacent field For Example If you select the search criteria as Starts With and enter 1 in the adjacent field then the system displays all the user IDs starting with 1 Optional Drop Down Alphanumeric 18 Select the appropriate option from the drop down list to indicate the position of the full partial characters being entered in the text box forming E mail ID of the
7. ration and its affiliates will not be responsible for any loss costs or damages incurred due to your access to or use of third party content products or services Oracle FLEXCUBE Direct Banking 12 0 2 0 0 Core Help Desk User Preface Contents A ee EEES AE EROTS EEE EEE ANES EROE 3 de intended AUdiEN Comrie eae a a a e a dir tota as 3 1 2 Documentation Accessibility o ooooninnnicnnonicicnnnnnccccnnnenccnnnnonacnnnnnrn cnn rn 3 1 3 Access to OFSS Support ceeccccccccesceceeececeseeeesaeeeeeaecaaaeeaeeeeaaesaaaessaeeesaaesseaaesaaeesnaeeseaaeseeeaeseeeaeen 3 CA SLPUCULG in tt tas 3 1 5 Related Information Sources cccccococcccncccnononenoncnnnncnnonononannnnnn nono conan nnnnnnn nono nan nana n nn nn nn cnn nana nn cnn cria 4 2 Transaction Host Integration Matrix ccccecseceeeeneeeeeeeneeeeeeeneeseeeeneeseeesneeseeesneeseeesneeseeesneesesesneseeeeees 3 A A n Enne EE E EE E dueueescouncacatdubuecceosnuGe sdvutenccanuensabenbwectealuetahovntecndunucasapoaeesesbesten 4 4 a e VEe Lalo stode Iae p EPEE A A E E E E E E 5 Oracle FLEXCUBE Direct Banking 12 0 2 0 0 Core Help Desk User Preface 1 Preface 1 1 Intended Audience This document is intended for the following audience e Customers e Partners 1 2 Documentation Accessibility For information about Oracle s commitment to accessibility visit the Oracle Accessibility Program website at http www oracle com pls topic lookup ctx acc amp id docac
8. t Internet Internet Internet Internet Internet Internet Internet Internet Internet Internet Internet i 3 Click the appropriate user id in the User Id column corresponding to the user The system displays the View User screen ORACLE View User User ID CUSER15 Channel Internet Mapped Customer Customer Id 333000028 INC000645 CDD001841 333000044 000000506 333000129 PKM003341 RT1000101 User Details Lock Status User Name ABHI SHEK FLEXCUBE DIRECT BANKING CORPORATE USER 01 07 1981 Mr ABHI SHEK View User Entity User Type User Profile Date of Birth Name Address Phone Number Fax No Channel Assigned To The User Channel User CUSER15 Customer Type Last Success Login Number Of Failed Logins No 0 Is Primary Yes Wrap Up 10 08 2010 13 25 33 City State Country Zip Postal Code Email ABHISHEKKESWANI YAHOO COM Last Failed Login Acti No Of Logins 0 vation Status Yes A Help desk user will able to access inquiry transactions on behalf of the selected user Helpdesk This will start the session on behalf of the user selected in advanced search user need to click on Wrap Up to close the session Advance Search User ID No Proxy Advance Search First Name User Id Customer Id User Type User Name No Proxy Internet Starts With Starts with Starts Wi
9. th Y Click the Wrap Up button shown at the upper right corner of the above screen The system displays initial Advance Search screen 10 08 2010 13 27 53 Last Name Starts with Y Email Starts with Y Clear 10 ORACLE
10. y inherently dangerous applications including applications that may create a risk of personal injury If you use this software or hardware in dangerous applications then you shall be responsible to take all appropriate failsafe backup redundancy and other measures to ensure ts safe use Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws Except as expressly permitted in your license agreement or allowed by law you may not use copy reproduce translate broadcast modify license transmit distribute exhibit perform publish or display any part in any form or by any means Reverse engineering disassembly or decompilation of this software unless required by law for interoperability is prohibited The information contained herein is subject to change without notice and is not warranted to be error free If you find any errors please report them to us in writing This software or hardware and documentation may provide access to or information on content products and services from third parties Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third party content products and services Oracle Corpo
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