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iTerra Elite Quick Start Guide - The Imaging Systems Group Inc.

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1. 1 Press Button 0 9 times Display will read NETWORK MENU 2 Press Button 1 once Display will read IP ADDRESS 000 000 000 000 3 Press Button1or5 to select address group to change 4 Press Button 2 or6 to set the desired value 5 Press Button 3 to save changes 6 Press Button 4 to put printer back ONLINE Set Subnet Mask Address 1 Press Button 0 9 times Display will read NETWORK MENU 2 Press Button 1 5 times Display will read SUBNET MASK 255 000 000 000 3 Press Button1or5 to select address group to change 4 Press Button 2 or6 to set the desired value 5 Press Button 3 to save changes 6 Press Button 4 to put printer back ONLINE Set Default Gateway Address 1 Press Button 0 9 times Display will read NETWORK MENU PAGE 37 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc N Press Button 1 Display will read 9 times SUBNET MASK 000 000 000 000 Press Button 1 or 5 to select address group to change Press Button 2 or 6 to set the desired value Press Button 3 to save changes Oak Press Button 4 to put printer back ONLINE VI WEB BROWSER TO PRINTER Advanced Users and Administrators A Network iTerra Elite printer can also be accessed via a web browser where default settings can be modified to suit your User Environment You will need to know the
2. POSSIBLE CAUSE REMEDY Image drum is damaged Replace image drum Toner is low Change toner cartridge Change toner cartridge Periodic black lateral lines or spots e If the lines or spots occur at intervals of approximately 44 94 mm the image drum green tube is damaged or dirty If damaged replace the image drum cartridge If dirty wipe the image drum gently with soft tissue If this does not work replace the image drum e If the lines or spots occur at intervals of approximately 113 mm the fuser roller is damaged Change the fuser unit The image drum has been exposed to light Remove the image drum from the printer and store it in a dark place for several hours If this does not work replace the image drum Faint Shading on Unprinted Sections POSSIBLE CAUSE REMEDY Paper has been affected by static electricity Store paper within specified temperature and humidity levels Paper is too thick Use recommended paper Toner is low Change toner cartridge PAGE 110 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Blurred Letter Edges POSSIBLE CAUSE REMEDY LED is dirty Clean LED with lens cleaner or soft tissue Cannot print desired color because toner is Replace toner cartridge low Black formation method does not match Open the printer driver and set black formation application to CMYK PAGE 111 iTerra El
3. PAGE 77 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Image Quality This sliding scale makes nominal adjustments balancing Speed versus Quality using an algorithm Keep Page Layout with Scale Change When you use Pages per Sheet N up Fit to page Bind Margin or Booklet function the number of characters per line or the number of lines per page may change which results in a different page layout When you select this setting you can use one of these functions without changing the page layout However be aware that you may have a different print result because fill pattern of a figure or etc is enlarged reduced when you select this setting Express Correctly Drawing of Combine When overlaid colors in a figure etc are not precisely printed selecting this setting may solve the problem However doing so may result in a slower printing speed Always create 100 Black K Toner Check this box to have the color Black always generated with black only toner If un checked the color Black may be generated using a combination of toner colors creating a poor rendition of black Adjust ultra fine lines By activating this feature fine lines will be more precisely drawn and displayed Priority is given to AP collation This allows your software application to override the printer preferences collate function giving priority to the software application Run maintenance cycle before printing Depe
4. Menu button Press briefly to enter the MENU mode Press briefly again to select the next menu Press for more than 2 seconds to scroll through the different menus Item Press briefly to scroll forward to the next menu item button Value Press briefly to scroll forward to the next value setting for each menu button item Select button Press briefly to select the menu item or value indicated on the LCD Online button Switches between online and offline status 7 When pressed in MENU mode it returns the printer to on line status 7 When pressed with DATA PRESENT displayed it forces the printer to print out the remaining data in the printer n When there is an error message indicating wrong paper size pressing the ONLINE button forces the printer to print Item Press briefly to scroll backward to the previous menu item button Value Press briefly to scroll backward to the previous value setting for each button menu item Cancel Press to cancel a print job button PAGE 44 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc ll FEEDER OPERATING INSTRUCTIONS Loading Continuous Media Manually load media Turn on printer The switch panel lights will illuminate in sequence during the feeder boot up Once the green light begins flashing on the feeder switch panel media pre load required push and hold the ADVANCE button until green ligh
5. for paper jam MP tray is Tray 0 CHECK BELT UNIT Check the transfer belt for paper jam correct installation etc CHECK DUPLEX Check the duplex unit for paper jam correct installation etc CHECK FUSER UNIT Check the fuser unit for paper jam correct installation etc CHECK IMAGE DRUM Check the image drum for correct installation etc Color will be indicated COLLATE FAIL Collating of multiple copies has failed PAGE 94 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc COLOR ADJUSTING Adjusting head so that colors do not shift on to each other COLOR BALANCE ADJUST Adjust the color balance COMMUNICATION ERROR There is an error with communications to computer DATA ARRIVE Data has been received but processing has not started yet DATA PRESENT Un printed data remains in buffer Waiting for data to follow DISK FILE OPERATION FAILED Error with hard disk operations DISK FILESYSTEM IS FULL Hard disk flash memory full DISK FULL The internal hard drive is full EEPROM INITIALIZE ERROR Call for service EMPTY Indicates which paper tray is empty ERROR POSTSCRIPT A PostScript error has occurred FATAL ERROR Call for service FUSER UNIT MISSING Fuser unit is missing INSTALL ADDITIONAL MEMORY Additional memory is required before job can be printed INSTALL N
6. A monitor can display very vivid colors such as intense reds and blues These cannot be easily produced on any printer using toner or ink Similarly there are certain colors some yellows for example that can be printed but cannot be displayed accurately on a monitor This disparity between monitors and printers is often the main reason that printed colors do not match the colors displayed on screen Viewing Conditions A document can look very different under various lighting conditions For example the colors may look different when viewed standing next to a sunlit window compared to how they look under standard office fluorescent lighting Printer Driver Color Settings The driver settings for Manual color can change the appearance of a document There are several options available to help match the printed colors with those displayed on screen These options are explained below Monitor Settings The brightness and contrast controls on your monitor can change how your document looks on screen Additionally your monitor color temperature influences how warm or cool the colors look There are several settings found on a typical monitor 5000k Warmest yellowish lighting typically used in graphics arts environments 6500k Cooler approximates daylight conditions 9300k Cool the default setting for many monitors and television sets k degrees Kelvin a measurement of temperature How your Software Application Displays Color
7. I Print Using Active Overlays Active Overlays Name Pages Add JEMOYE Defined Overlays Name Pages OK Cancel Help Default PAGE 70 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Basic Steps for Using Overlays 1 Create the overlay Many Windows applications can be used to design forms and overlays After proofing your overlay use the print to file feature to create a PRN file representing the overlay 2 Store the Overlay in the printer s hard disk drive HDD or flash memory The Storage Device Manager utility can be used to download the PRN file to the printer s hard disk or flash memory Record the ID values assigned to each overlay stored in the printer Notify your sales representative to get your free copy of Storage Device Manger utility 3 Select the Overlay tab in Printer Properties then press the Define Overlays button to add information about the overlays stored in your printer You can indicate specific pages for applying the overlay and combine multiple overlay ID values into a single user defined Overlay name 4 Add one or more of the Defined Overlays to the list of Active Overlays by selecting the Overlay Names then pressing the Add button Enable Print Using Active Overlays to apply the overlay s to the next printed document While this is enabled all future print jobs will use this overlay until the Print Using Active Overlays function is disabled This settin
8. for paper size Tension Bar PAGE 17 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 3 Feed leading edge of the paper behind the tension rod Tension Bar 4 Load the leading edge of the paper under the pinch roller in a straight and level manner with even margins at the left and right of the drive roller collars Manually hold and push the paper in until the leading edge is secure under the cutter bar PAGE 18 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 5 Close the tray door firmly until latched 6 Push the right and left white media limit slides inward These ensure constant reading of the l Mark TOF by sensor PAGE 19 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 7 Press and hold the ADVANCE button on the feeder to load paper Hold until green LED stops flashing Make sure the paper has tension 5 ERROR e CUT ADVANCE z o Ej READY 8 If loading paper from a box of more than 800 fanfold sheets place box directly in front of printer on the floor Do not insert paper into tray but simply feed paper through print media slot on bottom of paper tray Carry on with steps 2 7 9 You are now ready to plot NOTE Step 7 must be repeated any time the green light is flashing Cycling the printer on and off as well as removing paper from the feeder after a jam or other unintended opera
9. mm k F Eneble Ot came Unit I Stert isco Acieet Mode C mm Cut pooo Momas 5 G inch 1 Click OK 2 Make sure that USER DEFINED now appears in the SIZE list on the SETUP tab Default This button will reset the driver Paper Feed preferences to the original or default values PAGE 60 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc B Finishing Mode Section If Super Long Paper is selected this field is deactivated If a standard sheet type media is selected for output the following applies and is available Use the dropdown style and make a selection or press the Options button to call up the Standard N up dialogue box Standard N up x r Options Pages per Sheet AEN Page Borders v Page leyout Portrait mae Bind Margin None v ma be L Carcel Help Standard N up This allows you to print multiple pages on one sheet with each page image reduced in size Pages per Sheet This function reduces the image size of each page so that the desired number of pages will fit on a single page With each selection the preview area will change Please confirm the page layout in the preview area Prints one page on one sheet of paper default Prints 2 pages on one sheet of paper Prints 4 pages on one sheet of paper Prints 6 pages on one sheet of paper Prints 8 pages on one sheet of paper Prints 9 pages on one sheet of pap
10. however are downloaded as bitmap fonts regardless of this setting Download as Bitmap Font TrueType font is downloaded as a bitmap font to the printer In this case the font image is created in Windows and sent to the printer In general this increases the processing load in Windows and decreases the processing load in the printer PAGE 76 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Font Substitution With this checked the Font Substitution Table becomes available Font Substitution Table Substitutes Printer Fonts for TrueType Fonts A printer font is selected on the Printer Font list that substitutes for a font selected on the TrueType font list This is enabled only when Font Substitution is checked Default Returns this tabs values to their original settings H Advanced This tab contains a cross section of switch type settings The toggled items as displayed in the image below are the suggested values for Super Long Paper operation Advanced x r Image Quality HiSpeed Hi Quality gt Advanced I Keep Page Layout with Scale Change T Express Correctly Drawing of Combine M Always create 100 Black K Toner T Black character is printing over the background Adjust ultra fine lines I Priority is given to AP collation T Run maintenance cycle before printing I Job Spool IV Reduce Size of Spool File Cancel Heb cae
11. Cause An interface error has occurred mmmmmm indicates the nature of the error e g NETWORK ERROR Solution Press the ONLINE BUTTON PAGE 93 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Il CONTROL PANEL MESSAGES The liquid crystal display LCD on the control panel indicates the printer status and if there is a problem with the printer Status and error messages are listed below together with an explanation of what each message means LCD MESSAGE MEANING e DRUM NEAR LIFE An image drum is nearing the end of its life indicates color EMPTY Warning that Tray is empty MP Tray is Tray 0 we NEAR END The paper in the selected is nearly finished indicates paper tray TONER LOW Toner is low indicates color TONER SENSOR ERROR Error with the toner sensor indicates color Call for service BELT UNIT MISSING Transfer belt unit is missing CANCELLING JOB Canceling the current job CENTRO I F ERROR Centronics interface error parallel interface CHANGE IMAGE DRUM Change the image drum indicates color CHANGE BELT UNIT Change the transfer belt CHANGE FUSER UNIT Change the fuser unit CHANGE PAPER TO Paper must be changed to correct paper size and or media type indicates size or media type CHECK lt Check Tray
12. Overlays window To add to the list of Active Overlays select one or more of the Defined Overlays and press the Add button You may add up to 4 Overlays to the list at one time Use the Remove button to delete an overlay from the list of Active Overlays PAGE 72 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Defined Overlays Displays the list of user defined overlays Defined Overlays can be made Active Overlays by selecting the desired item s and pressing the Add button Up to 4 Defined Overlays can be added to the Active Overlay list at one time Initially this list will be blank Edit this list by pressing the Define Overlay button then provide information about the overlay stored in your printer When the information is complete press the Add button This adds the current overlay information to the Defined Overlay list The Defined Overlay list may contain up to 32 overlays Define Overlays x Defined Overlays Name Pages Add uel Overlay Name i _ 7 IDVakeist Print on Pages falPasess O Custom Pages hn Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Hee PAGE 73 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc ID Value Enter the ID of the overlay stored in your printer This ID represents the PCL macro ID value assigned when using Storage Device Manager The range of valid ID numbers is f
13. The color XXXX image drum needs to be replaced Solution Replace the XXXX image drum Error Message INSTALL ADDITIONAL MEMORY 420 MEMORY OVERFLOW Cause The amount of data in the file being printed has exceeded the printer s memory Solution Reduce the size of the file being printed e g Print the file as separate groups of pages instead of all the pages at one time Error Message REMOVE THE PAPER 470 FINISHER STACKER FULL Cause The rear output tray is full Solution Remove the stack of printed sheets from the rear output tray Error Message FUSER MISSING Cause The fuser is either not properly installed or not in the printer Solution If fuser is there press down on it to ensure that it is firmly locked in place If the message still appears push the blue latches at either end of the fuser back and lift the fuser out Lower fuser back into printer pushing it firmly into place you should feel the latches at either end engage If fuser is missing install it Error Message XXXX TONER SENSOR ERROR PAGE 92 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Cause There is a problem with the color XXXX toner sensor Solution Turn the printer off and then on again If this does not clear the message call you local service dealer or iSys Error Message PRESS ONLINE SW mmmmmmm
14. be entered into the iTerra Elite to renew sheet count A new QAN can be purchased by contacting the iSys Media Group 1 866 415 4797 or www iSys media com 2 Cycle Printer Power Refer to the iTerra Elite User Manual for further instructions on entering a QAN Error Code iTerra Error 14 HH HE Cause Feeder is not reading the Top Of Form TOF marks on the paper Black l marks are on the back of paper Solution 1 Ensure the paper is loaded in the feeder with the TOF marks on the correct side and plastic slides are closed over the paper Please refer to the iTerra Elite User Manual for further instructions on loading paper 2 _ If this is not rectified the printer will eventually error out with error 15 and a new QAN will be PAGE 90 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc required to get the printer running again Contact iSys Customer Service see numbers above if the preceding steps did not fix the error Please record entire error message For example iTerra Error 04 10 00 Error Code iTerra Error 15 HH Cause Printer has processed multiple jobs with feeder not reading the Top Of Form TOF marks on the paper Solution Contact The Imaging Systems Group Inc Customer Service see numbers above Error Code iTerra Error 3C HH iTerra Error 3D HH Cause Communication failure between printer and feeder Solution Cycle Print
15. concurrently when media is loaded Enter the 22 digit QAN into your iTerra Elite enabling you to print from 1 000 to 1 000 000 sheets For more information on the Quality Assurance Number QAN Management Program contact your authorized iTerra Elite media supplier or your iSys Sales Representative Your iTerra Elite has been designed developed and tested with qualified media and consumables to give you maximum quality and uptime Using unqualified or non iTerra media consumables or refilled toner cartridge voids the printers warranty Entering Quality Assurance Numbers QAN To enter new QAN s the following steps must be performed This allows the user to increase the number of sheets in the QAN The QAN must be entered sequentially if not preceding QAN s will be rejected A maximum of 1 000 000 sheets can be stored in the iTerra Elite Exceeding the 1 000 000 sheet limit will invalidate remaining amount Entering QAN 1 2 3 4 Push Button 4 once Printer must be OFFLINE before working in the extended menu This will insure that a print job does not print while modifying iTerra Elite settings Push Buttons 6 amp 7 together and hold for a few seconds and release Push Button 0 twice Display shows QAN Management Push Button 1 once The maximum of sheets in the QAN Management is 1 000 000 sheets Display shows QAN Management Remaining Sheets Push Button 1 once Display shows QAN Management Enter QAN Pu
16. enter value of 1111 Then press the VALUE button until the job that you want to print is displayed in the PRINT JOBS menu Press the SELECT button and you will be prompted to provide the PIN ID that you gave the print job Enter the PIN and press SELECT the stored document will begin printing e For the Proof and Print Secure Print and Store to HDD functions an internal printer hard disk must be installed e When you install a printer hard disk check Printer Hard Disk in Device Option tab In addition a PIN is required e If the hard disk memory is insufficient for the spooled data DISK FULL is displayed and expectant output maybe compromised e Ifthe software application being used has a collate print option it must be turned OFF for proof and print to operate correctly Proof and print may not be available in some software applications e Jobs can be deleted off of the printers disk drive by the following procedure Press the MENU button to access the PRINT JOBS MENU a press the SELECT button 1 Enter PASSWORD number using the buttons on the printer control panel Password is 1111 2 Press the VALUE button until ALL JOBS or the required job name is displayed 3 Press the CANCEL button to delete the job 4 When the deletion confirmation message appears confirm by pressing the SELECT button Copies Enter the number of copies you wish to have printed Collate Prints the document with the pages in ascending numerical order for
17. have gone too far Select Status Smear Note The factory default settings can be loaded by entering ES management in the iSys menu Select PAGE 86 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Copy FES to CES Yes Cause 2 Jam sensor unable to detect paper exiting the printer Solution 2 1 If plotting out the top ensure that your top stacker is installed correctly and that the wheel near the jam sensor small aluminum box on top of printer is able to turn freely when the paper enters the stacker If you do not have a top stacker you cannot print out the top 2 If plotting out the back ensure that the rear jam sensor cable is attached to the back lid of the printer Ensure that the paper is able to fall freely from the back of the printer It should fall all the way to the floor 3 Do not help the paper out or attempt to fold it as it is exiting the printer Any time the paper is lifted from the wheel of the rear jam sensor an error will occur 4 Whether plotting out the top or the back of the printer you should be able to view the green LED on the jam sensor board begin to flash when the paper spins the jam sensor wheel during printing Error Code 390 Paper jam Description Paper jam during paper feed from MT Manual Tray Cause 1 Paper not advanced in feeder after power up Solution 1 The advance button must be pressed on the feeder uni
18. multiple copy printing D Scale PAGE 67 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc This allows you to set a rate to enlarge or reduce your printed image The image size may be adjusted over a range of 25 400 When Disabled item is checked it notifies that the driver does not have a scaling function capability If Super Long Paper is the media size selection this option is unavailable Some software applications may not be able to utilize this function E Watermarks In the Watermark dialog you set watermark print related items A watermark is a graphic or text that is layered over an existing image If you use the Watermark function you can print the characters on top of the data you have created in an application program Select a watermark from the list The selected watermark can be edited When None is selected no watermark will be printed Watermarks can be added edited and removed from the list If you wish for the watermark to appear ONLY on the first page activate the First Page Only box Create a New watermark by pressing the New button Entering the text string that you wish modify the Font or Color by activating the buttons and working through the sub layer dialogue boxes Modify the Position and the Angle of orientation The Trim function allows for different border around the text Press OK to complete the Create New dialogue PAGE 68 iTerra Elite Quick Start Gui
19. printer back on again PAGE 113 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Printer Takes a Long Time to Start Printing POSSIBLE CAUSE REMEDY The printer has to warm up returning from In the printer menu settings set power save to power save mode a higher value to increase the length of time before entering power save mode The image drum carries out a cleaning Wait until this process has been completed process to ensure print quality which takes time The fuser unit adjusts temperature which Wait until this process has been completed takes time The printer is processing data from another Wait until this data is processed interface PAGE 114 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Toner Rubs Off The Printed Surface POSSIBLE CAUSE REMEDY Media Weight and Media Type settings Set the value of media weight to the next may not be appropriate heaviest one Packing materials were left on the fuser when Warning Fuser may be HOT it was installed Open the top cover and check to be sure that all the packing materials were removed from the fuser PAGE 115 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Your iTerra Elite has been designed developed and tested with qualified media and consumables to give you maximum quality and uptime The benefits of using qu
20. same time Display should read Fanfold Print Control Press Button 1 once Display should read Fanfold Print Control Exit Back Status Good Default Press Button 6 3 times to select Exit out the Top of the printer Display should read Fanfold Print Control Exit Top Status Good PAGE 51 Terra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Smearing Press Button 2 Display should read once Fanfold Print Control Exit Top Status Smear Press Button 3 Display should read once to save change Fanfold Print Control Exit Top Status Smear Press Button 4 Display should read once to put printer back ONLINE Cycle Printer Power Check Print Quality Cycle the printers power Run Test Plot to check quality of plot Repeat these steps until image quality is acceptable Jamming Press Button 2 Display should read twice Fanfold print Control Exit Top Status Stall Press Button 3 Display should read once to save change Fanfold Print Control Exit Top Status Stall Press Button 4 Display should read once to put printer back ONLINE Cycle Printer Power Check Print Quality Cycle the printer s power Run Test Plot to check quality of plot Repeat these steps until image quality is acceptable NOTE Ensure you are only changing the Status for wher
21. 6000 sht CL85FF6000 PAGE 22 iTerra Elite Quick Start Guide Toner Cartridges Color iSys Part No Black CL2 BKT Cyan CL2 CYT Magenta CL2 MGT Yellow CL2 YWT Image Drums Color iSys Part No Black CL2 BKD Cyan CL2 CYD Magenta CL2 MGD Yellow CL2 YWD Fusers Voltage iSys Part No 120 Volts CL3 Fuser120 230 Volts CL3 Fuser230 Transfer Belt Item iSys Part No Transfer CL3 Belt Belt 2008 iSys The Imaging Systems Group Inc I INTERFACES Your printer is equipped with a selection of data interfaces See rear of Printer 1 Parallel For direct connection to a PC This requires a bi directional parallel port with a IEEE 1284 compliant parallel cable 2 USB For connection to a PC running Windows XP or Windows 2000 This port requires a cable conforming to USB version 1 1 or above The operation of a printer is not assured if a USB compatible device is connected concurrently with other USB compatible devices USB A Male to USB B Male cable 3 Ethernet For network cable connection Optional Network card is required NOTE Administrator s authority may be required when installing a network connection PAGE 23 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Il LOCAL INSTALLATION A Parallel Port Connection 1 Turn off both the computer and the printer 2 Attach a standard IEEE 1284 pa
22. ERATION CONTINUOUS PAPER MODE PRINTER CONTROL PANEL OVERVIEW 0 0 cccccceeeceeeeeeeeceneeceeeeeseeeesnaeeseneeeas 43 Il FEEDER OPERATING INSTRUCTIONS 0 0 0 0 0c ccccceeeeeeceeeeeeeeeeeeeeteaeeeseaeeneeeetas 45 PAGE 2 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc lil EXIT SPEEDS AND PRINT CONTROLS eee eee entre tneetnernaeenaees 47 5 PRINT DRIVER PREFERENCES 6 TROUBLESHOOTING 7 FAQs AND SOLUTIONS FOR COMMON PROBLEMS 8 QAN MANAGEMENT 9 JOB MANAGEMENT IV CITT VA oC ee 50 V OUTPUT VIA TOP Using optional top stacker cccccecseeeeeeeeeeeeeeseteeeeeeeees 51 PUNTERS C S ee 53 CHANGING THE iSys CLP825 PRINTING PREFERENCES 56 OTHE CETO 1E ee ee 57 WL THE SOE CETO TE E 65 CCLC Te ee 80 OLOT NC a ee eee 82 LEROS 0010 EE 86 COnN TEC PANTO WIES S C 5 lt ccc eee 94 O i iOO cee een chara E 97 EPAPER ED AEO i E 103 Il PROBLEMS PRINTING FROM WINDOWS 00 2 eecceceeeeeeeeceeeeteeeeeeteaeenenees 104 Ill PROBLEMS WITH POOR QUALITY PRINTING e cceccceeeeceeeeeteeeeeeetaeeeenees 108 QAN MANAGEMENT PROGRAM 00 ccccecceceeeeeeeeceeeeeceeeeseaeeeeeeeseeeeseaeeneeeeess 116 COIS WAN NCE 2 ac ce errr rree 118 10 SERVICE AND SUPPORT PAGE 3 iTerra Elite Quick Start Guide ISR ICE ANC SUPEO ce 119 2008 iSys The Imaging Systems Group Inc Follow the steps below to properly install the
23. EW IMAGE DRUM Install a new image drum Color will be indicated INSTALL NEW TONER Install a new toner cartridge Color will be indicated INSTALL PAPER CASSETTE Install the paper cassette Paper tray will be indicated INVALID DATA Data is incorrect LOAD Load correct paper size type Size type will be indicated MEDIA MISMATCH Paper type set via menu does not match that sent via driver NETWORK ERROR Network error OFFLINE Shows off line status ONLINE Shows on line status OPEN UPPER COVER Open the upper cover PAPER JAM Indicates there is a paper jam PAGE 95 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc PAPER SIZE ERROR Indicates wrong paper size PLEASE POWER OFF Printer must be switched off after disk flash initialization POWER SAVE The printer is in power save mode PRINTING Data is being printed PROCESSING Data is being processed RAM CHECK RAM is being checked after switching printer on REGISTRATION ADJUST TEST Registration adjustment being tested REGISTRATION ERROR An error has occurred setting up the registration REMOVE THE PAPER Indicates wrong paper being used RS232C FRAMING ERROR Serial framing error Check configuration of serial card RS232C OVERFLOW ERROR Serial overflow error Check configuration of serial card RS232C OVERRUN ERROR Serial overr
24. Font Advanced Defouh a Cancel Help A Quality Used to select the desired resolution The Toner Saving check box is used for limiting the amount of toner used during printing this will affect the quality of the output and is equivalent to a Draft copy B Orientation Standard printing options are Portrait or Landscape printing The 180 option is for rotating each page 180 degrees This does not flip the entire job but each individual page When Super Long Page is the paper size this option is restrictive C Job Type Select the desired job type Default values of Normal with no PIN are recommended for regular use Normal PAGE 65 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Specify this for normal printing Proof and Print When printing multiple copies of a document Proof and Print allows you to verify Proof the first copy before printing the remaining copies The first copy is printed normally The remaining copies can be printed or deleted upon entering your PIN and selecting the document at the printer s control panel via the Print Jobs Menu At the Printers Control Panel Press the MENU button on the control panel The PRINT JOBS menu is displayed Press the SELECT button A password is requested for access to print jobs enter value of 1111 Then press the VALUE button until the job that you want to print is displayed in the PRINT JOBS menu Press the
25. IP setting for your web browser URL address input and the printer name The printer name is displayed on the Network Information sheet that is printable as part of the Menu Map see Printing the Menu Map section This name can be found under the Auto Discovery section of the Network Information sheet The Username is root and the Password is the last six 6 characters of the Printer Name For example Printer Name displayed on the Menu Map printout is ETHERA485C5 therefore the password is A485C5 NOTE Password is case sensitive while the username is not PAGE 38 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc VII WINDOWS 2000 amp XP PRINT DRIVER PROPERTIES Open the printing properties page through the Printers folder START gt SETTINGS PRINTERS then right click on the printer name and selecting the PROPERTIES box alglx This will open a window Jem to the following gt Mode us Opton Enoe mainte VIII GENERAL TAB This window tab displays general information such as the printer name iSys CLP825 allows the user to view and set the PRINTING PREFERENCES see the Printing Preferences doc and lets you print a windows test page from the PRINT TEST PAGE button PAGE 39 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc VIX SHARING TAB From this windows screen the user can ena
26. SELECT button and you will be prompted to provide the PIN ID that you gave the print job Enter the PIN and press SELECT the proof document will begin printing Secure Print The Secure Print selection provides a mechanism for controlling when a confidential or important document will be printed Printing will not begin until you enter the security Printer Identification Number PIN that you defined as a part of the print job at the control panel of the printer Press the MENU button on the control panel The PRINT JOBS menu is displayed Press the SELECT button A password is requested for access to print jobs enter value of 1111 Then press the VALUE button until the job that you want to print is displayed in the PRINT JOBS menu Press the SELECT button and you will be prompted to provide the PIN ID that you gave the print job Enter the PIN and press SELECT the secure document will begin printing NOTE The first entry in the list is ALL JOBS so ensure that you have selected the correct job PAGE 66 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Store to HDD This command sends and stores the print job on printer hard disk Job is then printed via the printer control panel by accessing the Print Jobs Menu At the Printers Control Panel Press the MENU button on the control panel The PRINT JOBS menu is displayed Press the SELECT button A password is requested for access to print jobs
27. Some graphics applications such as CorelDRAW or Adobe Photoshop may display color differently from office applications such as Microsoft Word Please see your application s online help or user manual for more information Paper Type The type of paper used can also significantly affect the printed color For example a printout on recycled paper can look duller than one on specially formulated glossy paper PAGE 81 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc V COLOUR MATCHING Choosing a Method There are many factors involved in achieving accurate and reproducible color The following guidelines may help in achieving good color output from your printer There are several suggested methods depending on the type of document you are printing most common RGB professional desktop publishing and graphics CMYK photographic images specific colors i e a company logo printing vivid colors RGB or CMYK The guidelines for choosing a color matching method make distinctions between Red Green Blue RGB and Cyan Magenta Yellow Black CMYK Generally most documents you print are in RGB format This is the most common format If you do not know your document s color mode assume that it is RGB Typically CMYK documents are only supported in professional Desktop Publishing and Graphics applications Matching Photographs RGB only Color Matching is a generally a good choice Select a matchi
28. a Coker Frats curse mrecciates mam ft carter PAGE 41 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc XIII SECURITY TAB You can allow specific users access to the printer on the host computer This is usually only changed if the printer is being shared on a network XIV DEVICE OPTION TAB This window is typically not changed unless a duplexer has been added and is not used if running continuous media PAGE 42 iTerra Elite Quick Start Guide iSys CLPU2S Properties zixj General Sharing Pons Advanced Color Management Securiy Device Option Avoseble Optons Avadeble Tray JEE Oo F Duplex Optce Una F ra Ca J a j 2008 iSys The Imaging Systems Group Inc 4 OPERATION CONTINUOUS PAPER MODE l PRINTER CONTROL PANEL OVERVIEW MENU VALUI Ei PEN El ITEM LUE SELECT 0 0 ATTENTION ON LINE CANCEL mm Attention indicator red ON indicates that attention is required but printing will continue FLASHING indicates that attention is required but printing will stop e Ready indicator green ON ready to receive data FLASHING indicates processing data or error Liquid crystal display LCD panel Two rows of up to 24 alphanumeric characters displaying print status menu items in menu mode and error messages PAGE 43 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc
29. ages printed since the User Counts were reset Press button 1 once display shows Total Jobs this is the total number of jobs printed Press button 1 once display shows Total Pages this is the total number of pages printed Press button 1 once display shows Reset User Counts No by pressing button 2 once No changes to Yes To reset the user counts Press button 3 once To return to the Job Management items without resetting press button 5 once To exit back out to ONLINE press button 4 once PAGE 118 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc SERVICE AND SUPPORT Please visit our website for t he most recent version of the User Guide www isys group com If at any time you wish to contact iSys The Imaging Systems Group Inc please do so in any of the following ways Via the web www iSys group com or www iSys media com Via e mail support iSys group com Via phone 1 866 415 4797 toll free in North America Via phone 1 403 204 5200 globally Via fax 1 403 204 1971 Via Mail iSys The Imaging Systems Group Inc 911 28 Street N E Calgary Alberta T2A 7X1 Canada PAGE 119 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc
30. alified media and consumables on the Terra Elite are higher quality greater consistency and repeatability than untested unqualified media iSys has established a framework to provide the highest possible image quality iSys as part of the media imaging qualification program has established the Quality Assurance Number QAN Management Program The QAN Management Program allows you to optimize the performance of your Terra Elite iSys tests and qualifies media and consumables for its ability to consistently image trouble free with the Terra Elite QAN MANAGEMENT PROGRAM The QAN is designed to work in conjunction with your Terra Elite You will need to have your Product Identification PID Number when you order iTerra Elite Fanfold paper from iSys or a certified Terra Elite media supplier When you provide your PID and order quantity you are given a QAN for the total amount of sheets you have ordered Your PID is located on your feeder Your PID number is also located at the rear of the printer alongside the serial number Once you receive your media order you will need to enter the QAN into your iTerra Elite The QAN is entered into the iTerra Elite to verify that the media loaded is a qualified iTerra Elite media PAGE 116 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc NOTE Unqualified media will NOT operate in your iTerra Elite It is necessary for the QAN to be entered into your iTerra Elite
31. ble printer sharing on their host computer us Genet rang u Advanced Cor timnagamant Senet Daas Opeon D earns somerset oom ae a X PORTS TAB ty a reos properties us Ganarsi Drang Pure Advanced Cote Management Secwty Omice Opton Allows the user to select or change the connectivity from the host computer Aaa to the iSys printer see the driver installation doc for more information on setting up a TCP IP port Pets he ineng pon Docena wl pvt te tre tes ees pon eae C PAGE 40 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc XI ADVANCED TAB ux Gereret hareg Pots Advances Color Management Secumty Device Opton This window allows the user to change the printers availability which pom Sry will spool up the jobs until the appropriate available time spooler mf og options and you can have the spooler create a separator page between oe a jobs if required Sarees 5 pene eeeacoeaaes Pret view PretProcesser_ _ SeparmorPoge_ ee a XII COLOR MANAGEMENT TAB vs C P073 Properties E zinj Genarni Shang Pom Advanced Color Management Secummy Owace Optce You can add a color profile if color matching is important See Printer See Preferences for more information RSS praean aaaea paten ta C Mamasi Many sacs th tt color prote fot wl ouput rome os Serre kom fhe et of enccated cotor protien Orin coke prote Pen
32. ch size formatted in software application formatted in application and press ONLINE to continue or continue printing on existing paper by ressing ONLINE PAGE 107 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Ill PROBLEMS WITH POOR QUALITY PRINTING Longitudinal White Stripes POSSIBLE CAUSE REMEDY LED head is dirty Clean LED head with lens cleaner or soft tissue Toner is low Change toner cartridge Image drum damaged Change image drum Longitudinal Fading POSSIBLE CAUSE REMEDY LED head is dirty Clean LED head with lens cleaner or soft tissue Toner is low Change toner cartridge Paper is unsuitable for printer Use recommended paper PAGE 108 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Faint Printing POSSIBLE CAUSE REMEDY The toner cartridge is incorrectly installed Reinstall the toner cartridge Toner is low Change toner cartridge The paper is moist Store paper within specified temperature and humidity levels Paper is unsuitable for printer Use Use recommended paper recommended paper Fading in Patches POSSIBLE CAUSE REMEDY The paper is moist Store paper within specified temperature and humidity levels PAGE 109 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Longitudinal Black Stripes
33. connected Printer is not selected in the printer driver Select the printer or set to default printer PAGE 105 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Incorrect printer driver is being used Delete this printer driver and install correct printer driver Application Error or General Protection Fault Is Displayed POSSIBLE CAUSE REMEDY Application is not suitable for Windows version Upgrade the application Memory is insufficient for number of applications running Close all other applications Print file is corrupted Correct or recreate the file Memory is insufficient for application Increase computer s memory Insufficient free space on hard disk Delete unnecessary files Printer driver is Incorrectly configured Correctly configure printer driver Printing Is Slow POSSIBLE CAUSE REMEDY Print processing is carried out by the computer Use a computer with a faster processor Print resolution is set high Set lower print resolution in the printer driver Data is too complex Simplify data Printer Requests Paper Size Change to Continue Printing PAGE 106 Terra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc POSSIBLE CAUSE REMEDY Paper loaded in tray is different size from that Either change paper in tray to mat
34. d for printing photographs when using a monitor with a color temperature of 9300K Digital Camera Optimized for printing photographs taken with a digital camera This tends to produce prints with lighter and brighter colors For some photographs other settings may be better depending on the subjects and the conditions under which they were taken sRGB PAGE 83 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Optimized for matching specific colors such as a company logo color The colors within the printer s color gamut are printed without any modification and only colors that fall outside the printable colors are modified 7 Set any other required parameters Use the on line Help for guidance 8 When you are done click OK Close the Printing Preferences dialog box Print Color Swatch Utility For use with applications which allow you to set your own RGB values for colors The Color Swatch utility prints out charts of sample colors Listed below each color are the corresponding RGB Red Green Blue values to use in your application to match that printed color Example You wish to print a logo in a particular shade of red Follow these steps 1 Click STARTS SETTINGS gt PRINTERS 2 Right click the printer name Click PRINTING PREFERENCES 3 Click the COLOR tab 4 Click the COLOR SWATCH button to print the color swatch samples 5 Select the shade of red that best suits your needs Make a note of the RGB valu
35. de 2008 iSys The Imaging Systems Group Inc Edit a watermark follows a similar dialogue as New Watermark see diagrams to follow Remove a watermark from the list Select watermark on list and then press Remove Default will return this Tab and the modified values back to the original set values Watermark Text AAA SSS None CONFIDENTIAL Size if of gt Angle ow ss 180 0 180 Font Color H r Trim m Position None Center 7 gio Watermark Adjustment New Remove Edit C Single Frame Double Frame xp am T First Page only ee een a Cancel He PAGE 69 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc F Overlay The Overlay tab allows you to apply additional information to your printed documents An Overlay is a single page document or pieces of a document that have been stored on the printer s hard disk or flash memory Examples of overlays include company logos purchase order forms or commonly used items within your documents The result is similar to the Watermark feature but with the ability to be much more elaborate As an example Overlays can be used to create a corporate letterhead that is applied to your business letters The logo and address that make up the letterhead reside in the printer This insures that the letterhead appears consistent when applied by multiple uses and reduces the amount of data being sent to the printer
36. e PAGE 88 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Solution Contact The Imaging Systems Group Inc Customer Service see numbers above Error Code iTerra Error 03 HH Description Printer internal hardware failure Solution Contact The Imaging Systems Group Inc Customer Service see numbers above Error Code iTerra Error 04 HH iTerra Error 05 HH iTerra Error 08 HH Description Imaging Drum or Transfer Belt problem Solution 1 Turn printer off 2 Ensure the printer has a complete set of iSys labeled drums and a belt 3 Make sure that drums and belt are placed correctly in printer and lid is closed properly take the drums and belt out and place back in if necessary 4 Turn printer on Note Consumables from previous iTerra Models will not run in your iTerra Elite Only consumables purchased for the iTerra Elite will work in your Elite printer If any attempt is made to use non iSys labeled consumables will result in voiding warranties Contact iSys Customer Service see numbers above if the preceding steps did not fix the error Please record entire error message For example iTerra Error 04 10 00 Error Code iTerra Error 06 iTerra Error O7 HH iTerra Error 09 HH HH Description Toner Cartridge problem Solution 1 Turn printer off 2 Ensure that the printer has a complete set o
37. e 3 Stople No Fert fanpage nan Sete o paper se fio scairg 7 Speed Unknown Meninnum resoidton Unknown z com Ca e Cee PAGE 56 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc ll THE SET UP TAB There are 4 subsections under the SETUP tab a eS Media Finishing Mode 2 Sided Printing Driver Settings Dow PAGE 57 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc A Media Section Size Drop down list of various standard sheet paper sizes and default Super Long Paper Select Super Long Paper for continuous printing operation Default Super Long Paper specification is for 20 24lb paper with a width of 8 5 and support to 400 in length For a complete Super Long Paper specification sheet notify your sales Representative This will open a window as follows xj width 509 2000 6500 Length Tim ome iy Unit Footer Margin 0 000 C mm Options I Enable Cut ERa Stort 68 Adjust Mode Cut 0 000 Ne mal Co J c o From here you can toggle the Enable Cut option if the user requires a cut between multi copy jobs You can also adjust the START field which changes the distance where the image is placed You might use this if you would like to adjust the distance from the leading edge of paper or the initial tear perforation using continuous media This CUT field adjusts where the cut occur
38. e below that particular shade 6 Use your program s color picker to enter the same RGB values from step 5 Change the logo to that color Windows ICM Color Matching e ICM is the color management system built into Windows e Affects RGB data only e Can be associated with the PCL driver Windows ICM uses ICC profiles for your monitor and printer PAGE 84 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc These profiles describe the colors that your device is capable of reproducing ICC profiles can be associated with your printer via the COLOR MANAGEMENT tab of the printer driver Depending on how you have installed the printer driver the color profiles may already be associated with the driver To associate ICC Color Profiles with the printer driver 1 Click START gt SETTINGS gt PRINTERS 2 Highlight the printer name Click FILE then PROPERTIES 3 Click the COLOR MANAGEMENT tab 4 Under Color Profiles currently associated with this printer you should see the names of profiles that match your printer model If you do not see any profiles associated with the driver click Add and locate the ICC profiles for your printer Windows ICM uses the information in these profiles to convert colors in your documents to colors that the printer can reproduce The way in which this conversion is performed can be controlled via the ICM Intent control in the printer driver PAGE 85 iTerra Elite Quick Star
39. e your media is exiting the printer PAGE 52 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc VI OUTPUT PROBLEMS Jamming For Continuous Plotting Fanfold a JAM could occur in 4 places 1 2 3 Feeder green LED is flashing Media is not loaded press and hold ADVANCE button until green LED stops flashing Front of the printer while Feeder is loading Check leading edge of media for damage Check the pinch roller Check to see if media is loaded correctly through the input tray Load motor might need calibration Front of the Fuser Leading edge of paper is damaged curls or bends EXIT Speed is too slow Behind the Fuser or past the EXIT of the printer TOP e Paper may not be folding properly in the Top Stacker tray e Check to see if the Top Stacker is installed correctly Check the distance to the JAM box BACK e Check to see if the cable is installed on the Rear Jam block e Make sure paper is free to fall to the floor PAGE 53 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Smearing Creasing or Wrinkling e Consumables not installed correctly or non iSys brand Consumables not installed correctly or non iSys brand e Paper moisture content is too high Check for pock e Paper moisture content is too high Check for pock marking marking e Paper width not within specification e Paper width not within specificat
40. ead PRINT JOBS MENU Press Button 3 Display will read once ENTER PASSWORD RRR Press Button 2 Display will read twice ENTER PASSWORD 747 Press Button 1 Display will read once ENTER PASSWORD qzn Repeat previous 2 steps 3 times until Display reads ENTER PASSWORD 1111 Press Button 3 Display will read once SELECT JOB ALL JOBS Press Button 2 until the Display reads iTerraElite_Demo Press Button 3 Display will read once Set Collating Amount 1 Press Button 3 to plot test file selected back ONLINE Printer will go How to print a Menu Map Printer Configuration Press Button 0 Display will read 2 times INFORMATION MENU Press Button 3 Display will read once PRINT MENU MAP EXECUTE Press Button 3 once more to print the menu map Printer PAGE 48 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc will go back ONLINE How to change number of copies Press Button 0 4 times Display willread PRINT MENU Press Button 3 once Display will read COPIES 1 Press Button 2 to increase of copies desired Press Button 6 to decrease of copies Press Button 3 to save change Press Button 4 to put printer back ONLINE PAGE 49 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems G
41. en file Ok71121e inf is found click OPEN and on the next screen click OK 12 The screen below should be displayed indicating that the iSys CLP825 drivers were found Click NEXT PAGE 31 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Add Printer Wizard Add Printer Wizard Va The manutacturer and model determine which printer to use lt ey Select the manutecturer and model of your primer If your printer came with an installation disk CH cick Have Disk I your printer is not isted consult your printer documentation for a competble preter Printers Sys CLAS vin udan lt Bock Next gt Conceal 13 On the next three screens you will be given the option to enter a name for the printer to share it over a network and to print a test page Make the appropriate entries and click NEXT each time NOTE Printing a test page is recommended as it will test the LPR connection However since printing parameters have not set been set the print may be less then ideal 14 On the last screen of the Add Printer Wizard click FINISH Depending on the system settings a warning screen may be displayed about the digital signature of the drivers This can be ignored by clicking YES NOTE Itis possible that the system could be set to block unsigned drivers In that case change the setting at Start Settings Control Panel Or contact your system administrator PAGE 32 iTer
42. er Prints 16 pages on one sheet of paper _ BOPDANS PAGE 61 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc NOTE Data is not laid out centered on the page The reduced image for the first page will be pasted to the upper left corner of the actual page Fit to Page and Scale factor options if used will affect the position of the pages on the printed sheet Fit to Page is applied first then N up and finally Scale Use the Preview area to check the effects of your changes Border For N up selections other than 1 you may select a page border to surround each individual page image that will be printed on the single sheet of paper Page layout You can set the page order if multiple images per page are selected Bind Margin Reduces the size of the image to be printed and ads a margin for binding the document Poster Print When Poster Print is selected one page print data is enlarged into multiple pages Enlarge 2 One page is enlarged into 2 pages 4 One page is enlarged into 4 pages 9 One page is enlarged into 9 pages Custom A user can select a number of pages 1x1 4x4 Custom When Custom is selected the Settings button is enabled Clicking the Settings button will open the Custom setting dialog window Add Registration Marks PAGE 62 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc When checked crop marks are added Specify the color
43. er Power Contact The Imaging Systems Group Inc Customer Service see numbers above Error Code iTerra Error Ht HH 31 iTerra Error Ht HH 32 iTerra Error Ht HH 33 iTerra Error HH HH 34 iTerra Error HH HH 35 Cause Feeder internal safety limits have been exceeded Solution 1 Turn printer off 2 Ensure no loose pieces of paper are jammed up in the feeder mechanism 3 Ensure paper is properly loaded in feeder 4 Turn printer on Contact iSys Customer Service see numbers above if the error repeats Error Code iTerra Error HE HH 36 iTerra Error HE HH 37 Cause Feeder internal hardware failure Solution Contact The Imaging Systems Group Inc Customer Service see numbers above if the error repeats Error Code iTerra Error 99 HH Cause Printer powered on with one or more operator panel buttons depressed PAGE 91 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Solution Cycle power to printer with no operator panel buttons depressed Error Code XXXX Toner LOW Cause The color XXXX toner cartridge is getting low Solution Have a replacement toner cartridge handy Error Code INSTALL NEW TONER XXXX TONER EMPTY Cause The toner cartridge indicated XXXX has run out of toner Solution Replace the toner cartridge with another cartridge of the same color Error Message CHANGE XXXX IMAGE DRUM Cause
44. f iSys labeled toner cartridges installed The iTerra Elite does not support consumables purchased for another product or model 3 Make sure that toner cartridges are placed correctly in printer and lid is closed properly Take the drums and belt out and place back in if necessary 4 Turn printer on PAGE 89 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Contact The Imaging Systems Group Inc Customer Service see numbers above if the preceding steps did not fix the error Please record entire error message For example iTerra Error 04 10 00 Error Code iTerra Error 10 H HH iTerra Error 11 HH HH Cause Printer internal hardware failure Solution Contact The Imaging Systems Group Inc Customer Service see numbers above Error Code iTerra Error 12 Ht HH Cause Feeder is not connected to the printer with the feeder cable Solution 1 Turn printer off 2 Ensure that feeder cable is connected securely to printer and feeder Refer to the iTerra Elite User Manual for further instructions on connecting the feeder if needed 3 Turn Printer On Contact iSys Customer Service see numbers above if the preceding steps did not fix the error Please record entire error message For example iTerra Error 04 10 00 Error Code iTerra Error 13 tH HH Cause Printer sheet count has expired QAN Number required Solution 1 Anew QAN must
45. for use with Continuous Media printing or when an automated feeder is attached Custom Size or Custom Super Long Paper Sizes These two types are virtually the same with Custom Super Long Paper having the additional functions to activate or modify the start cut positions etc Custom page sizes can only be printed via the multi purpose tray The paper media size for the multi purpose tray must be manually set in the driver to the custom paper size before use Custom page sizes range e Width 3 to 8 inches 89 to 216 mm Length 5 to 14 inches 127 to 356 mm NOTE Up to 32 custom page sizes can be defined in the driver 1 Open the file in your application Select FILE gt PRINT PAGE 59 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 2 In the Print dialog box on the GENERAL tab click the appropriate driver Click the SETUP tab 3 Under MEDIA in the SIZE drop down list select USER DEFINED SIZE The Set Free Size dialog box appears Select the unit Enter the width and length measurements Custom page sizes can be defined provided they fall within the following ranges e Width 3 0 to 8 5 inches 76 2 to 215 9 mm e Length 0 5 to 51 181 inches 12 7 to 1300 0 mm SS o Concet Cancel Name Nam pun d Width e500 t 300 ewj I Width eee I 3 00 850 Langth 11 000 oso S181 Footer Mi 0 000 oo ooter Mogi 0 00 Length 500 5118 poe
46. g can also be enabled from an application for a particular document After the document prints the Print Using Active Overlays option automatically reverts to a disabled state when the application is closed 5 To modify an existing Overlay follow the steps shown below Select an item to be changed from the Defined Overlays list Enter an Overlay name to be added to Overlay Name Enter up to 3 Overlay ID numbers separated by commas in the ID value s edit box Select the pages that are to be printed using the Overlay from the Print on Pages list If you selected Custom in Step 4 enter the page numbers or range of pages to be printed separated by commas in the Custom Pages edit box oan PAGE 71 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc f Press the Apply button to save the changes to an existing Defined Overlay or press the Add button if you have created a new Defined Overlay g Press the Close button when you are finished creating or editing Defined Overlays 6 If you have made changes to the Active Overlays dialog press either the Apply button or OK button to preserve these changes Press the Cancel button to close the dialog without saving your changes When you check Print using active overlays the active overlay feature is turned on Active Overlays Displays the list of one or more overlays that may be applied to a document The initial settings will display an empty Active
47. iTerra Elite Quick Start Guide iSys The Imaging Systems Group Inc iTerra Elite Quick Start Guide iSys The Imaging Systems Group Inc Rev1 2 030708 1 INSTALLATION INSTALLING CONSUMABLES AND PRINT MEDIA 0 ccccesceeeesesseeeeeeseeeees 4 WL INS AULING NC CIES SiO 5 lt i i ls ee eee 11 I OCIS SECU TO PC eee 16 IV LOADING CONTINUOUS FORM FEED PRINT MEDIA 0 ceecsceteeeeettetees 17 V PRINT MEDIA PROPERTIES 0 0 cececceeeceeceeeeeeeeeeceeeeeceaeeeceaeeeeeeeeeeeeesetaeeneaeeees 21 2 ORDERING CONSUMABLE SUPPLIES HOW TO ORDER QUALIFIED MEDIA AND CONSUMABLES 0 eseeteee 22 3 INTERFACE SETUP AND INSTALLATION O eee cece e cece cece ceeece cece eceaeceseneecnaeeecaaeedenaesaaeeseaeeesaaeegeneessneeesaaeseeneeees 23 EOC IN SODA Le O i ee 24 Ill NETWORK INSTALLATION 0 0 cccccecceceeeeececeeeeeeeeceeeeeceaeeesaeeeeeeeetsaeeeseaseseaeessas 25 IV PRINT DRIVER INSTALLATION 00 0 ceccccecceceeeeceeeeeceeeeeceaeeeeaeeseneeeteeeeeeaeeees 26 V NETWORK CARD IP ADDRESS CHECKING AND SETTING onines 37 VI WEB BROWSER TO PRINTER Advanced Users and Administrators 38 VIL WINDOWS 2000 amp XP PRINT DRIVER PROPERTIES ccecceeeeeeeeeeeeees 39 Pl GENE SVL TAE ee eee 39 PO SINS NG TA ee eee 40 EE peer ree cree pe narrt erent ET 40 PO ONCE 41 XI COLOR ANAC T 41 Po SEC TA e ie 42 Po DEV CE OET ON TE E 42 4 OP
48. in the driver installation See the next section entitled Network Card IP Address checking and setting to check change and set the printer s IP 2 Ensure that the driver can be accessed on the host system You may have a CD ROM that was supplied with the purchase of the printer or you may have downloaded a driver zip file from the www isys group com website If you did download a zip file you will have to unpack the files and make note of the location to where you have unpacked it 3 Itis a good idea to have the Windows 2000 distribution CD available at the time of the driver installation PAGE 26 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Driver Installation 1 Start the Windows 2000 host system Click Start Settings Printers and then double click on the Add Printer icon 2 3 This will start the Add Printer Wizard Click NEXT to continue to the next diagram eg ofr ERR oon 4 Be sure to click LOCAL PRINTER and be sure the AUTOMATICALLY DETECT box is unchecked as shown Click NEXT to continue to the next diagram Pot Descngton Pirar a un Prsa Port Printer Port LPTs Primer Port comi Sanat Post come Sena Pos coma Senet Pos z Note Most computers ute fhe LPT porto communicate wih a local preier Cere a new port Type PAGE 27 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 5 As shown above select the type
49. ion e Paper not tracking properly through the feeder e Paper not loading square to the front feed roller in the e Exit Speed too slow printer PAGE 54 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc This chapter explains how to set up color printing and how to use the printer s features from within the driver preferences Most of these features are designed for sheet operation via Tray 1 yet many also apply to continuous super long page operation via modified multi purpose tray NOTE Most applications allow the printer properties to be accessed from within the document print dialog box PAGE 55 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc I CHANGING THE iSys CLP825 PRINTING PREFERENCES There are few ways a user can open the printing preferences page through the Printers folder or when using an applications or from the iSys CLP825 START gt SETTINGS PRINTERS FILE gt PRINT OPTIONS and PROPERTIES page then right click on the printer name selecting the PROPERTIES box isys CLP825 Properties E 2x ores Song General Sharing Pors Advanced Color Management Securny Device Option ris a E Cees Oren GS KE za sm Documents Sus Comment vocation Ja My Documents adobe F gg inter page numbers and or SLAO MASAE ceasing I Color Yos Paper ovedabie Double sided No 2 Zoom Prntahat Poomere z Papper stoet ira
50. ional Top Media Stacker Installation 1 Slide the media catcher into the opening on top of the printer The large radius should be towards the front of the printer PAGE 14 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 2 The top media stacker must be parallel with the top of the rear jam sensor box with a 1mm 1 32 space between the top media stacker and the jam sensor box PAGE 15 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Ill CONNECT TO POWER Note When cycling the printer power on off on leave the printer power switch in the off position for at least 10 seconds to allow the printer to fully power down before turning it back on again 1 Attach the power cord to the back of the printer 2 Connect to grounded power socket 3 Turn the printer on and wait for it to warm up The printer will go through its initialization and warm up sequence When the printer is ready the READY indicator comes on and stays on green and the LCD indicates ONLINE PAGE 16 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc IV LOADING CONTINUOUS FORM FEED PRINT MEDIA 1 Push right and left snap latches inward to open the tray door and pull it down 2 Insert continuous fanfold paper so that the black I Mark TOF is positioned towards the back and to the right side of the tray See Print Media Specifications
51. ite Quick Start Guide 2008 iSys The Imaging Systems Group Inc IV MISCELLANEOUS PROBLEMS Power Is On Printer Does Not Go Online POSSIBLE CAUSE REMEDY Bad connection Switch off the printer and disconnect the power cable Reconnect power cable and switch printer on If this does not clear the fault call for service Print Processing Does Not Start POSSIBLE CAUSE REMEDY Printer error Check the control panel If an error message is displayed correct the problem Print Processing Cancels POSSIBLE CAUSE REMEDY The printer interface cable is faulty Replace the printer interface cable The time out setting is too short Reset time out to a higher value Printer Makes a Strange Noise POSSIBLE CAUSE REMEDY The printer is not horizontal Place the printer on a stable level surface There are scraps of paper or other foreign matter inside the printer Check the inside of the printer and remove any such objects The top cover is not firmly shut Press the left and right sides of the top cover PAGE 112 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc An Asterisk Appears On Display Repeatedly Moving Across First Then Second Line POSSIBLE CAUSE REMEDY The main board is not properly seated in the Turn the printer off then reseat the main board printer and turn the
52. le to the network port Hub or host system 2 Turn the printer on and wait for the print server status light 3 to stop blinking RON If you are unaware of what the network IP set value is for the printer follow the instructions below to determine that value You will need to know the printer IP before you can load the printer driver If a network configuration card is not already installed refer to Trouble Shooting Chapter and or Accessory installation if network card is purchased later than printer PAGE 25 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc IV PRINT DRIVER INSTALLATION Overview Windows 2000 amp Windows XP The iTerra Elite CLP825 Continuous Printer Driver for Windows 2000 amp XP allows users to print directly from Windows applications to the iTerra Elite printer These instructions describe installation of drivers from a driver installation CD ROM or from driver files on your hard disk to the Windows 2000 host system Printing can be done through the parallel port USB port or a network The printer can be set up as a shared device so that other Windows host systems on the network can access it although drivers will need to be loaded on each of the host systems Preparation The following items will be necessary to complete this installation procedure 1 Be sure that the IP address of the printer has been properly assigned and set The IP address of the printer is required
53. lection in the printer driver Paper Jam Cleared But No Printing POSSIBLE CAUSE REMEDY The top cover has not remained open until all paper jams have been cleared Removing a paper jam is not sufficient Therefore raise and gently lower the top cover especially if the paper jam has been removed from behind the front cover PAGE 103 Terra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Il PROBLEMS PRINTING FROM WINDOWS Cannot Configure for Parallel Connection POSSIBLE CAUSE REMEDY The computer does not support bi directional parallel interface There is no fix for this problem You should only use a computer that does support a bi directional parallel interface Parallel cable does not meet specifications Use a bi directional parallel cable to IEEE 1284 1994 standard The interface is disabled Check that the parallel interface is set to enable Configuration procedure was not correctly followed or cancelled Configure again from the beginning Parallel cable is disconnected or faulty Reconnect or try another cable A converter buffer or extension cable is being used Test by connecting printer and computer directly Cannot Configure for USB Connection iSys Driver only supports Windows 2000 XP operating systems POSSIBLE CAUSE REMEDY Computer does not support USB interface Check if
54. lite Quick Start Guide 2008 iSys The Imaging Systems Group Inc If a printer was installed as an unshared device and it is later desired to share it its status can be changed as follows 1 Click START SETTINGS PRINTERS then right click on the icon for the printer to be changed select PROPERTIES and then click on the SHARING tab The screen should look as shown below CPS 21x General Sharing Ports Advanced Color Management Security Device Option iSys CLPN2S C Not shared Csgo SEE F Listin the Directory Drivers for dierent versions of Windows M this printer is shored with users runnin g diferent versions of Wedows then you wil ned 10 irtal additional drivers for it Click the SHARED AS button which will enable the text box Type the Share name in the box Do not click on ADDITIONAL DRIVERS Drivers will have to be installed on the client systems that want to share this printer Click OK The printer will appear as a shared resource in Network Neighborhood PAGE 36 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc V NETWORK CARD IP ADDRESS CHECKING AND SETTING The following section enables you to determine the printer s IP Address as well as how to set it to the desired value The following actions will only create results if a network card is presently installed in the printer From the front operating panel of the printer follow the instructions below Set IP Address
55. me direction as the front side This will give an easy to read print result when the document is bound on the left side or the right side NOTE This function is not available unless a Duplex Option Unit is installed Once the Duplex Option Unit is installed in your printer open the Paper tab in Printer Properties and press the Device Options button Place a check by the Duplex Option Unit to activate it D Driver Settings This function will SAVE the user defined settings in the driver to a user controlled filename Set Names Sets the settings selected on the list under the saved set name Add Displays the dialog to enter the set name and saves the driver settings under the set name Whether or not to include saving of the settings in Paper Group can be selected on the dialog to enter Set Names Remove Removes the selected Set Names from the list PAGE 64 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Ill THE JOB OPTIONS TAB isys CLPB25 Printing Preferences alx Setup Job Options Color There are 4 subsections and 5 subsection buttons under the Job Options tab Quality Job Type A Quality pene B Orientation Store to HDO PIN C Job Type Copies 1 4 Collote D Scale l Senie E Watermark Se 4 C Normal 600dpi F Overlay G Fost 300dp M Tonersaving G Font Onontation H Advanced Portrait r 180 l Default C Londscope M 180 4 Wetormark Overlay
56. nding upon printing habits and usage patterns running the maintenance cycle prior to printing may insure best possible print quality Job Spool PAGE 78 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc If a hard disk drive in installed on the printer this function will move the job print spooling to the printer to perform and not the host system This will result in slower printing Reduce Size of Spool File Selecting EMF Enhanced Metafiles as a spooling file format reduces the time that the printer needs to return processing to the application after it starts printing With some applications the size of spooling file becomes huge when EMF is selected as a spooling file format In that case select this setting This setting is disabled because spooling in EMF format is not available in the following cases When you select Print directly to the printer When you select Always spool RAW data type When you print from a client side with print server in network environment This setting is valid only with Windows NT4 0 2000 XP l Default Returns the values in this tab to the original values PAGE 79 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc IV COLOR TAB Factors that Affect Color Printing aes asi Options Color The PCL printer driver supplied with your printer provides several controls for changing the color output For general use the default driver settings
57. ng method appropriate to your monitor Matching Specific Colors Example Company logo RGB only Color Matching and the sRGB setting Use the Color Swatch Utility to print out a chart of RGB swatches and enter your desired RGB values in your application s color picker PAGE 82 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc If you are printing from a graphics application such as Adobe Photoshop you may be able to use Soft Proofing to simulate the printed image on your monitor To do this you can use the ICC profiles provided Print using the ICC profiles as the Print Space or Output space Printing Vivid Colors RGB only Use Color Matching with the Monitor 6500k Vivid sRGB or Digital Camera settings The Color Matching Options in the driver can be used to help match your printed colors to the ones displayed on your monitor Manually set the options in the PCL driver Click START SETTINGS gt PRINTERS Right click the appropriate printer name Click PRINTING PREFERENCES Click the COLOR tab Under Color Mode click MANUAL COLOR Under Color Setting click NATURAL Select the method you wish to use DnE Monitor 6500k Perceptual Optimized for printing photographs when using a monitor with a color temperature of 6500K Monitor 6500k Vivid Optimized for printing bright colors when using a monitor with a color temperature of 6500K Ideal for office graphics Monitor 9300k Optimize
58. nting through the Windows driver Solution 2 1 Check the output file to view PJL commands at start of print data This data must be in accordance with the iTerra Elite requirements The provider of the software used will likely have to be involved to rectify the situation 2 If using a Windows system try printing through the iSys windows driver for iTerra Elite Error Code 480 Stacker Full Description Paper stacker is full Cause 1 Stacker full after print completed out the top of printer Solution 1 This error is normal if the print has completed when paper is exiting out the top 1 The paper must be manually removed from the top stacker Cause 2 Stacker sensor lever has popped out of place Solution 2 Snap the sensor lever back into place If the lever is damaged or the sensor still does not work the sensor assembly may require replacement Authorized service personnel should only attempt this procedure Error Code 490 No paper in MP tray Description No paper received from feeder Solution Ensure that the following settings are selected in the drive 1 Select Super Long Paper for media type 2 Select Multi Purpose Tray for Source in the Windows driver Error Code iTerra Error 01 HH Description Printer internal hardware failure Solution Contact The Imaging Systems Group Inc Customer Service see numbers above Error Code iTerra Error 02 HH Description Printer internal hardware failur
59. of crop marks if click Color button Add Overlap When checked overlap is added Sets the amount of pile part 0 01 0 79 inch 0 1 20 0 mm C 2 Sided Duplex Printing Section This will always be disabled unless a duplexer is installed This option can never be used with continuous printing job If outfitted with a Duplexing unit three options are available None Long Edge and Short Edge m 2 sided printing r 2 sided printing Short edge ni Long edge A A None The printer does not print on both sides of the paper Long Edge Pages are bound on the long edge length For portrait orientation the backside of the page is printed in the same direction as the front side This will give a printed result that is easy to read when the document is bound on the left side or the right side For landscape orientation the backside of the page is printed in the opposite direction to the front side This will give an easy to read print result when the document is bound at the top or the bottom Short Edge Pages are bound on the short edge width For portrait orientation the backside of pages is printed in the opposite direction to the front side This will give an easy to read print result when the document is bound at the PAGE 63 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc top or the bottom For landscape orientation the backside of pages is printed in the sa
60. of port to which the printer has been connected If the port selected is not a network port such as LPT1 or a USB port continue on to section 10 If you are connected on a network click on CREATE A NEW PORT and then select STANDARD TCP IP PORT Then click NEXT to continue to the Add Standard TCP IP Port Wizard Click NEXT to continue to the next diagram In the screen shown above type the IP address of the printer in the top box not the same as shown above A unique port name will be automatically created in the lower box This name can be kept recommended or it can be changed to any other name Click NEXT to continue Windows will now try to locate and identify the printer on the network This may take 20 30 seconds If there is an error check network connections and IP addresses If all network connections are correct and Windows locates the printer the screen will be displayed as shown in the next diagram PAGE 28 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc The detected device is of unknown type Be sure that 1 The device is 2 The address on the previous page is correct Ethor comect the address and perform another search on the network by retuming to the previows wizard page or select the device type you ore sure the address is correct Device Type Stonderd Custom cme 8 This screen indicates that Windows located the printer but does not recognize it This is n
61. opy b filename Ipt1 and hit return or enter 2 Network Connect Instructions e Open a DOS Command Prompt window and CD change directory to the appropriate host directory where the overlay file is loaded e Use lpr command to send overlay prn file to the printer as follows from command prompt window Ipr S ip_address P Ip1 filename 3 USB Connect Instructions e to print via USB connection you will need to install Free Raw Print utility This is a freeware utility available on the World Wide Web e Use Free Raw Print application to print overlay prn file Ensure that printer highlighted is the iTerra Elite and browse for the demo plot file select and hit print within FRP utility PAGE 75 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc G Font In the Font tab you set TrueType font and printer font related items Font x r TrueType Font Output Type Download as Outline Font Download as Bitmap Font ra I Font Substitution Font Substitution Table For TrueType Font Use Printer Font BankGothic Md BT Cancel Help Defaut TrueType Font Output Type Download as Outline Font TrueType font is downloaded to the printer as outline font and the font image is created inside the printer Using this option the processing load in the Windows operating system in general becomes small and the processing load in the printer becomes large Certain TrueType fonts
62. ot a problem Click on CUSTOM and then click on SETTINGS The next diagram will be displayed ud LER Setings F UPR Byte Counting Enables F SNMP Status Enabled C om 9 As shown above click the LPR button in the Protocol box Then in the LPR Settings box type in LPT1 no quotes for the Queue Name Click OK This will return you to the previous screen Click NEXT and on the following screen click FINISH to complete setting up the LPR port PAGE 29 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 10 The next diagram should now be displayed Add Printer Wizard Add Printer Wizard Lh The manutscturer and modei determine which printer to use yf Select the morulacturer aed model of your parmar Myour partir came wih an installation disk cick Hove Disk lf your pristen is net listed conssi your peirar dooumesta on tee o compatible porne s n n PAGE 30 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc In the above screen click HAVE DISK and then on the following screen click BROWSE A browser screen like the one in the next diagram will be displayed al Open Fi Corcel 11 In the example shown above the driver files were found on a floppy disk in drive A Depending on the situation these may also be found on a CD drive on the hard drive of the host system or at the networked drive location In any case wh
63. oup Inc 5 Press the cartridge toward the left slightly and then lower the right end aligning the white tab with the groove in the drum 6 Push the lock lever toward the back of the printer until it stops NOTE After installing a new toner cartridge the message TONER LOW or CHANGE TONER may appear on the display after the printer is turned on If this message does not disappear after a few pages have been printed reinstall the appropriate toner cartridge PAGE 8 Terra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc CAUTION Repeat the process for each toner cartridge being careful to match the toner color to the drum 7 Close the cover PAGE 9 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Loading Cut Sheet Print Media 1 Pull the paper tray out of the printer and adjust the paper guides and rear paper stopper for the paper size you are using see iTerra Elite Print Media Specifications 2 Fan the paper max 530 sheets 20 Ib paper and load it Keep it below the MAX mark 3 If necessary lift out the paper media indicator and reinsert it with the proper paper size showing 4 Push the tray back in The paper gauge indicates the amount of paper inserted or remaining in the tray PAGE 10 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Il INSTALLING ACCESSORIES The items you
64. ous feed unit caution concerning feeder data power cable 2 Check paper tray Pull out the paper tray and remove any jammed paper from the printer then gently push the paper tray back in 3 For both operation modes Check the transfer belt a Remove all four image drums as one unit in their cradle and place the cradle on a flat surface to prevent damage to the shiny green surface on the bottom of the drums b Carefully remove any jammed paper from the transfer belt and top paper exit c Replace all four image drums as one unit into he printer PAGE 98 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Caution To avoid damage to the drums e Be careful to place the drums on a flat surface so that nothing contacts the shiny green surface in the bottom of the drum e Keep the image drums away from light 4 Check behind the rear cover open the rear cover and remove any jammed paper then close the rear cover PAGE 99 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 5 Check fuser unit a If necessary lift out the toner drum cradle to access the jammed page b Release the fuser roller lock levers at either end of the fuser and slowly remove the jammed paper c Re lock the levers at either end of the fuser WARNING The fuser unit is very hot after printing Always use the handle when lifting it 6 If printer is equipped with Duple
65. printer consumables and accessories Removing Protective Shipping Materials 1 Remove the two strips of shipping tape from the rear door paper exit 2 Pull up the release latch and open the cover Preparing the Image Drums PAGE 4 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 1 Lift out the four image drums and place them on a flat surface 2 Remove the protective sheet Push the tab in the direction of the arrow and remove the orange blanking plate from each drum Real oy Se PAGE 5 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 4 Ifit is ever necessary to remove the entire drum tray simply do so by holding the blue handles on either side of the tray and pull upwards CAUTION Ensure the drums are in their correct color position PAGE 6 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Installing Toner Cartridges 1 Remove plastic bag from black toner cartridge and lightly shake it back and forth to loosen settled toner 2 Hold the cartridge in a horizontal position and remove protective tape 4 Lower the left end of the cartridge into the image drum closest to the front of the printer and matched to the black drum so that the tube on the drum slides into the port on the toner cartridge PAGE 7 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Gr
66. produce good results for most documents Many applications have their own color settings and these may override the settings in the printer driver Please refer to the your software application documents for details on how that particular program s color management functions If you wish to manually adjust the color settings in your printer driver please be aware that color reproduction is a complex topic and there are many factors to take into consideration Some of the most important factors are the differences between the range of colors a monitor can reproduce versus the range of colors that a printer can reproduce viewing conditions Co Cercei rei printer driver color settings monitor settings how your software application displays color paper type Monitor Colors vs Printer Colors Differences between the range of colors a monitor or printer can reproduce Neither a printer nor a monitor is capable of reproducing the full range of colors visible to the human eye Each device is restricted to a certain range of colors In addition to this a printer cannot reproduce all of the colors displayed on a monitor and vice versa Both devices use very different technologies to represent color A monitor uses Red Green and Blue RGB phosphors or LCDs a printer uses Cyan Yellow Magenta and Black CMYK toner or ink PAGE 80 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc
67. ra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 15 At this point the system will need to copy additional driver files and may need to copy system files for the LPR service A prompt like the one shown in the next diagram will be displayed The exact prompts will depend on settings at the host system The prompt will generally ask for the Windows 2000 CD but that is not always necessary Insert Disk x i J Please insertthe floppy disk labeled Printer Software CD ROM into drive F and then click OK You can also click OK if you want files to be copied from an Eau alternate location such as a network server or a compact disc 16 When the entire printer installation process has completed successfully a new printer icon will be added to the Printers folder PAGE 33 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Setting Default Properties The default properties for the printer just installed can be set as follows 1 Click START button then select SETTINGS PRINTERS to open the Printers folder 2 Right click on the icon for the Horizon printer In the drop down box select PRINTING PREFERENCES NOTE Another choice in the drop down box is RENAME This could be used to change the name of the printer Also SET AS DEFAULT can be used to designate this as the Windows default printer 3 Click on the Layout tab and then click on the ADVANCED button to access and selec
68. rallel cable not supplied to the parallel port on the printer securing it with the spring clips 3 Attach the other end to the parallel port on the computer and secure it in place with the screws B USB Port Connection NOTE No USB interface cable is supplied with the printer Use a USB cable that is compatible with USB specification 1 1 CAUTION Install Windows Driver before powering up printer with USB interface connected to eliminate incorrect driver being auto installed 1 Turn off both the computer and the printer 2 Connect the USB cable to the USB port on the computer 3 Connect the other end of the cable to the USB port on the printer NOTE A USB interface will only operate using Windows 2000 Windows XP Windows Me and Windows 98 It will not operate using MS DOS Windows 95 3 1 or NT 4 0 Printer operation is not assured if another USB compatible device is connected concurrently with it f a USB hub is used it must be connected directly to the computer PAGE 24 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Ill NETWORK INSTALLATION C Network Port Connection NOTE Ethernet cable is not supplied with the printer Use an Ethernet cable with two twisted wire pairs and an RJ45 plug Turn the printer off Connect your Ethernet cable to the network port on the printer 1 Connect the other end of the Ethernet cab
69. rom 0 to 32767 Up to 3 ID values can be specified to create a single overlay from three different PCL macros Separate the ID numbers with commas Example 32 7 125 Macros will be executed in the order that they are entered Specifies the pages that will be printed using the overlay Select from the list of pre defined pages shown below or select Custom to define specific pages Print On Pages All pages First page Even pages Odd pages Custom Overlay is printed on the pages entered in Custom Pages Custom Pages Allows you to define a range of pages or specific pages to be printed with the overlay when Custom is selected from the Print on pages list Enter a range of pages and or specific page numbers separated by commas Example 1 3 6 4 8 You can specify pages in the range from 1 to 999 Follow these instructions to transfer your prn overlay to the Elite printers hard drive PAGE 74 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc NOTE e The printer windows driver should be installed first and configured e The printer should be powered on and connection type configured e Use this method if you do not have the Storage Manager Utility Connectivity Type 1 Parallel Connect Instructions e Open a DOS command Prompt window and CD change directory to the appropriate host directory where the overlay file is loaded e Type the following to send overlay prn to printer c
70. roup Inc IV OUTPUT VIA BACK Press Buttons 6 amp 7 Display should read at same time Fanfold Print Control Press Button 1 Display should read once Fanfold Print Control Exit Back Status Good Default Smearing Jamming Press Button 2 once Press Button 2 twice Display should read Fanfold Print Control Display should read Fanfold Print Control Exit Back Status Exit Back Status Smear Stall Press Button 3 once to save change Press Button 3 once to save change Display should read Fanfold Print Control Display should read Fanfold Print Control Exit Back Status Exit Back Status Stall Smear i Press Button 4 once to put printer back Press Button 4 once to put printer back ONLINE ONLINE Display should read Cycle Printer Power Display should read Cycle Printer Power Check Print Quality Check Print Quality Cycle the printer s power Cycle the printer s power Run Test Plot to check quality of plot Run Test Plot to check quality of plot Repeat these steps until image quality is Repeat these steps until JAMMING in front of fuser acceptable stops NOTE Ensure you are only changing the Status for where your media is exiting the printer PAGE 50 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc V OUTPUT VIA TOP Using optional top stacker Press Buttons 6 amp 7 at
71. s Source Allows the user to change the printer paper tray to be used For continuous plotting the only tray that can be used is the Multi Purpose Tray the remaining standard sheet tray is labeled Tray1 Weight You can change the media weight media type and thickness For continuous plotting the default should be Printer Setting PAGE 58 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc The Paper Feed Options The user should not have to change anything on this menu other than for generating a user defined Custom Super Long Paper size or Custom Size The default settings have been optimized for continuous printing Fit to Page For sheet printing functions this toggle will resize the image to fit the source paper size Cover Printing For sheet printing this allows the user to select another source for the first page of the print job With only one sheet tray in the printer this is likely an unused function Paper Feed Options Auto Tray Change toggle is likely not used due to only one paper tray available would allow the printer to automatically select a second source for same size paper Media Check toggle will let the printer sense the paper before printing checking for thickness and adjusting the print properties automatically Multi Purpose Tray Settings Toggle to make the Manual Paper Tray slot to be manual feed with human interaction required Not
72. sh Button 2 once 22 digit QAN can now be entered If a mistake occurred during entering this number use Button 7 Cancel Button to space across and exit from QAN Management menu Display shows QAN Management Once the QAN is entered push Button 3 once Display will read accepted if a valid QAN is entered and invalid if an incorrect QAN is entered Once a valid QAN is entered the sheet count will increase by the amount of the QAN PAGE 117 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc JOB MANAGEMENT The Job Management menu tracks the number of print jobs and the number of printed continuous fanfold paper pages 8 5 x 6 25 successfully printed through the iTerra Elite There are four independent counters User Jobs Pages Total Jobs Pages The User Jobs Pages can be reset to zero at any time by a user to allow custom tracking of weekly or monthly usage The Total Jobs Pages cannot be reset to zero which allows tracking the usage statistics for the entire life of the printer To access this function follow these steps 1 2 3 NON Take printer offline Press button 4 once display shows OFFLINE Press button 0 4 times display shows Job Management Press button 1 once display shows User Jobs this is the number of jobs printed since the User Counts were reset Press button 1 once display shows User Pages this is the number of p
73. steps must be performed 1 2 3 4 Push button 4 online button 1x Printer must be OFFLINE before working in the extended menu This will ensure that a print job does not print while modifying the settings Push Buttons 6 and 7 together and hold for a few seconds and release Fan Fold print control Push Button 1 item button 1x This will display the current paper exit location Example Exit Top Status Good Using Button 2 or 6 value button or allows the user to scroll through the menu options There are currently six options available under Fan Fold Print Control Option 1 Exit Back Status Stall Option 2 Exit Back Status Smear Option 3 Exit Back Status Good Option 4 Exit Top Status Stall Option 5 Exit Top Status Smear Option 6 Exit Top Status Good To change the current setting scroll through the menu options using buttons 2 and 6 until the desired option is displayed on the screen Push button 3 select button 1x Option saved Cycle Print Power Check print quality Display on printer will remain blank for up to 45 seconds before returning Online this is normal If you continue to experience print quality difficulty please contact iSys Technical Support at 1 866 415 5797 Printer Front Panel How to print test plot on disk Press Button0 once PAGE 47 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Display will r
74. t Guide 2008 iSys The Imaging Systems Group Inc I ERROR CODES The iTerra Elite Troubleshooting Chapter has been created to assist users with the common error messages found on their units Please use this chapter to assist you though some of the common errors If at any time you need further assistance contact iSys toll free at 1 866 415 4797 within North America and 1 403 204 5200 globally or email support iSys group com Error Code 123 Error Description Improper environment humidity detected by sensor Cause iTerra Elite printer is being used in a very humid environment This error often occurs first thing in the morning and is caused by condensation Solution Place the unit in an area of low humidity to dry out or dehumidify the work area Error Code 382 Paper jam Description Paper jam detected in fuser or during paper ejection from fuser Cause 1 Incorrect setting in iSys menu Solution 1 Solution 1 Press the 6 7 buttons simultaneously 2 Ensure that the Fanfold Print Control item is set correctly 3 For printing out the top Exit Top Status Good should be selected 4 For printing out the back Exit Back Status Good should be selected If error persists The Fanfold Print Control menu may need to be adjusted Select Status Stall to adjust it This can be repeated until the stalls are alleviated If the image starts to appear smeared you
75. t default media type and size as well as many other settings Changing the Printer IP Address After a printer has been installed on a Windows 2000 host system its IP address can be changed if that becomes necessary 1 Click START SETTINGS PRINTERS then click on the icon for the printer to be changed select PROPERTIES and then click on the PORTS tab The screen should look as shown in the next diagram sy ares Properties ux PAGE 34 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 2 Be sure the port with the iSys printer is selected then click CONFIGURE PORT The Configure Port Screen will look as displayed in the next diagram 2x Port Settings Port Name fP on_Name Printer Name or IP Address Protocol C Raw GUR Raw Setings LPR Sottings Queue Name fer F LPR Byte Counting Enabled F SNMP Status Enabled K Cancel 3 On the Configure Port screen change the IP address to the new setting NOTE The Port Name cannot be changed by this procedure If the Port Name was unacceptable e g if it includes the old IP address to change it use Delete Port The printer and port will have to be fully installed again 4 Click on the General tab and make a Windows test print or close the Properties box altogether and send a test print from a Windows application Making a Printer a Shared Device PAGE 35 Terra E
76. t stops flashing and remains on ready for printing SSS NOTE The paper feeder will not automatically load the paper into the printer until Step 4 is completed Step 4 must be repeated any time the green light is flashing This condition will exist if the printer is cycled off and on or if paper is cleared from the feeder after a paper jam Feeder Switch Panel Functions Cut Button Pressing this button for 2 seconds will actuate a paper cut operation Cut paper must be cleared out from paper feeder Advance Pressing and holding this button will activate the paper pre load Button sequence This button becomes locked out inactive during printing or if the green light is on steady Feeder Switch Panel Indicators PAGE 45 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Red Flashing means an error condition was encountered Please call iSys service at 1 866 415 4797 See chapter 6 Troubleshooting for more information Yellow ON means TOF sensor sees the black I Mark OFF means a TOF sensor sees white paper Green Flashing means that a paper pre load is required Steady means that the printer is ready for printing PAGE 46 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Ill EXIT SPEEDS AND PRINT CONTROLS To select exit location Back or Top or to adjust print quality from the front panel of the printer the following
77. t until the paper moves forward and the green LED is on solid If the green LED is flashing while a print job is sent this error will occur Cause 2 Piece of paper jammed at MT Manual Tray sensor Solution 2 1 Power off printer 2 Remove piece of paper It may be necessary to remove the toner and drum carriage consumable tray and belt to view the jammed piece of paper 3 It may also be necessary to remove the aluminum MT cover where the feeder attaches to view the jammed piece of paper Power on printer Cause 3 Paper feeding forward but not entering the printer Solution 3 1 Check the paper width The correct paper size will be slightly narrower than the white delrin idler rollers on Feeder lower bar 2 Ensure that the paper is loaded correctly in accordance with instructions found in the iTerra Elite user manual If the paper is loaded in the paper tray try feeding from under the tray Error Code 400 Paper size error PAGE 87 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Description Unexpected end of paper Cause 1 Paper ran out during print Solution 1 This error is normal if the paper runs out during printing 1 Install new paper open and close the printer lid 2 Press the online key to reprint the job Cause 2 Improper PJL command sent by the host system User not pri
78. there is a USB controller in the Windows device manager USB cable does not meet Specifications Use USB cable to specification Ver 1 1 Interface is disabled Check that USB interface is set to Enable Configuration procedure was not correctly followed or cancelled Configure again from the beginning PAGE 104 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc USB cable is disconnected or faulty Reconnect or try another cable A USB hub is being used The printer cannot be used with a USB hub Connect the printer and computer directly Printout Is Garbled or Incorrect With Parallel Connection POSSIBLE CAUSE REMEDY Possible mismatch on parallel connection between computer and printer Change parallel transmission mode see Parallel Transmission Mode above Cannot print e LPT WRITE ERROR is displayed e PRNUSBX WRITE ERROR is displayed POSSIBLE CAUSE REMEDY Interface is disabled In the printer menu settings enable Parallel or USB interface Printer is switched OFF Switch ON Printer interface cable is disconnected Reconnect the printer interface cable A converter buffer extension cable or USB hub is being used Test by connecting the printer and computer directly Printer driver output port is incorrect Set correct output port to which the printer interface cable is
79. tion will cause this light to flash PAGE 20 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc V PRINT MEDIA PROPERTIES Standard Paper Custom Feed Paths Weight e Continuous Fan Fold 8 5 wide e Tray 1 e 16 54 Ib US Bond Single Sheet Only e Paper Tray e Letter Executive Exit Paths e Legal 14 legal 13 5 Legal 13 e Top e A4 A5 A6 B4 B5 e Rear WARNING Using certified Sys Media is critical to your day to day operation of this printer Using non qualified media will result in print job failures poor output quality lost time and down time Call iSys Media or your Sales Representative to learn more about this PAGE 21 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc I HOW TO ORDER QUALIFIED MEDIA AND CONSUMABLES Using non Qualified iTerra media and consumables will void the printers warranty Toll free by phone at 1 866 415 4797 within North America or 1 403 204 5200 globally By fax at 1 403 204 1971 using an iSys Elite Media order form All prices in US dollars Credit Card accepted Sales tax Shipping amp Handling are added where applicable You can use a purchase order to purchase products directly from iSys if the order value is over 500 excluding freight and taxes and if you have been approved for credit Paper Media iSys Part No 1000 sht CL85FF1000 3800 sht CL85FF3800 5500 sht CL85FF5500
80. un error Check configuration of serial card RS232C PARITY ERROR Serial parity error Check configuration of serial card SERVICE CALL A serious error has occurred Call for service SHUTDOWN Starts the shutdown procedure to protect the file system on hard disk SIZE MISMATCH Change paper to correct size type Press Online to continue STACKER FULL Stacker is full Remove the paper UNSUITABLE SIZE Indicates wrong paper size USB I F ERROR USB interface error has occurred WARMING UP The printer is warming up PAGE 96 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Ill PAPER JAMS Paper jams are indicated by an error message on the display Paper jams are cleared as follows If continuous sheet printing when jam occurs Then 1 Press cutter switch on feeder unit to activate a cut 2 Open the top cover of the printer NOTE Do not close the top cover completely until it latches during this process If the top cover is closed too soon the paper jam error will not be cleared To minimize possible damage to the drums due to exposure to light lower the top cover when appropriate but do not press down to latch it PAGE 97 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc OR If single sheet printing when jam occurs Then 1 Remove continuous input media tray from underside of continu
81. will need to install your accessories are as follows feeder feeder to printer cable media input tray and top media stacker optional WARNING The Terra Elite printer is very heavy and requires two people when lifting or moving Feeder Installation 1 Remove feeder cable from plastic bag and set power cord aside 2 Using two people place iTerra Elite printer on the table s edge just slightly so that the feeder to printer cable can be plugged into its appropriate socket underneath printer 3 Return printer to its original position with all four feet in a secure position 4 Remove feeder from protective packaging PAGE 11 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 5 Insert left and right feeder hooks into corresponding feeder slots on the front opening of the printer 7 Attach feeder to printer cable via connector and secure thumbscrews to the feeder PAGE 12 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Media Input Tray Installation 1 Remove media input tray from protective packaging 2 Slide the input tray into the white support brackets of the feeder until the left and right tray locks attach to the support bracket Support Brackets PAGE 13 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 3 To release the tray push up on the locks and pull tray towards you Tray Locks Opt
82. x unit a Instructions for safe removal of continuous input media on tray and feeder including cable conditions b Open the front cover then slide out the duplex unit PAGE 100 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc d Close the duplex top cover and slide the duplex unit back into the printer e Check any additional paper trays if any optional paper tray s are installed pull them out and check that no paper is jammed along the various parts of the exit path 7 Close the top cover PAGE 101 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc PAGE 102 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc PAPER FEED PROBLEMS If paper feed problems are frequent i e More than one sheet feeds at a time paper curls or paper feeds at an angle then the following are possible causes and solutions POSSIBLE CAUSE REMEDY The printer is not horizontal Place the printer on a stable level surface The paper is too thin Use the correct type of paper see Specifications The paper is moist or affected by static Store paper within specified temperature and humidity levels The paper is creased or wrinkled Remove the creased wrinkled paper from the feed tray The paper is not aligned correctly Adjust tray or manual feed guides Paper doesn t feed Correct paper feed se

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