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BlackBerry Bold 9780 Smartphone - 6.0 - User

1. Indicator Description al The certificate has a corresponding private key that is stored on your BlackBerry device or a smart card fF The certificate chain is trusted and valid and the revocation status of the certificate chain is good The revocation status of the certificate chain is unknown or a public key for a certificate in the certificate chain is weak x The certificate is untrusted or revoked or a certificate in the certificate chain is untrusted revoked expired not valid or cannot be verified Status indicators for certificate authority profiles Indicator Description R A valid certificate is associated with the certificate authority profile 235 User Guide Security Indicator Description a A new certificate is being retrieved because the current certificate is scheduled to expire soon The enrollment request is pending approval from the certificate authority l Enrollment with the certificate authority profile is pending because an action from the user is required to continue or because enrollment is scheduled to occur later Enrollment with the certificate authority profile is required and will occur automatically PGP keys About POP keys If your email account uses a BlackBerry Enterprise Server that supports this feature you can download PGP keys over the wireless network from a certificate server provided by your administrator Depending on your organization enrollment for a certificate
2. 2 Press the key gt Delete Add change or delete call log notes From the Home screen press the key Highlight a call log Press the key gt View gt View History Click a call log Press the key e To add notes click Add Notes Type call notes e To change notes click Edit Notes Change the call notes To delete notes click Edit Notes Press the key gt Clear Field 6 Press the key gt Save Ook WN gt View call logs in the Messages application 1 From the Home screen press the key 2 Press the key gt Options gt Call Logs and Lists e To show recent and missed calls in the Messages application select the All Calls option e To hide call logs in the Messages application select the None option Multiple phone numbers About multiple phone numbers Phone When you have multiple phone numbers associated with your BlackBerry device you can switch the phone number that you use as your active phone number You have multiple phone numbers associated with your device if one of the following situations applies e Your device uses a SIM card and your SIM card supports more than one phone number 48 User Guide Phone e Your wireless service provider has set up your device to support more than one phone number e Your wireless service provider has provided you with a phone number and your organization has provided you with a BlackBerry MVS Client phone number phone numbers receive a
3. Change or delete an AutoText entry On the Home screen or in a folder click the Options icon Click Typing and Input gt Word Substitution Highlight an AutoText entry Press the key To change the AutoText entry click Edit Change the entry Press the key gt Save e To delete the AutoText entry click Delete AWN gt Undo an AutoText change If the AutoText feature changes a word that you do not want to change you can undo the change To undo an AutoText change when you are typing press the key twice 172 User Guide Typing shortcuts Typing Depending on the typing input language that you are using some shortcuts might not be available Insert a period Insert an at sign or a period in an email address field Capitalize a letter Turn on CAP lock Type a symbol Type the alternate character on a key Type an accented or special character Type a number in a text field Type a number in a number field Turn on NUM lock Highlight a line of text Highlight text character by character Cut highlighted text Copy highlighted text Paste text Press the Space key twice The next letter is capitalized Press the Space key Press and hold the letter key until the capitalized letter appears Press the Alt key and the Right Shift key To turn off CAP lock press the Left Shift key or Right Shift key Press the Symbol key Type the letter that appears below the symbol Press the Alt key and the ch
4. Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Press the key gt Check Spelling 2 Do any of the following e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the key e To ignore all instances of the suggested spelling press the key gt Ignore All To add the word to the custom dictionary press the key gt Add To Dictionary e To stop checking spelling press the key gt Cancel Spell Check Save a draft of a message When you are composing a message press the key gt Save Draft Attach a file to an email To attach a file that is saved on your organization s network your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator When you are composing an email press the key gt Attach gt File e To attach a file that is saved on your BlackBerry device or media card find and click the file e Toattach a file that is saved on your organization s network press the key gt Go To Find and click the file If necessary type the credentials that you use to connect to your organization s network Attach a contact to a message You can attach a contact to an email a PIN message or a text message 1 When you are composing a message press the key gt Attach gt Contact 2 Find and highlight a contact 3 Press the ke
5. For more information about roaming and roaming fees contact your wireless service provider Switch wireless networks manually To perform this task your wireless service plan must include this service and your BlackBerry device must be connected to a GSM or UMTS network Your device is designed to switch to an appropriate wireless network automatically when you travel On the Home screen click the Manage Connections icon Click Mobile Network Options Change the Network Selection Mode field to Manual Click Scan for Available Networks Click a wireless network Click Select Network Press the Menu key Click Save ON AM RWNS To connect to your wireless service provider s wireless network again change the Network Selection Mode field to Automatic Turn on or turn off data service or set roaming options Depending on your wireless service plan you might be able to turn off data service email messages PIN messages MMS messages and browser service on your BlackBerry device so that only phone and SMS text messaging are available You can also set your device to turn off data services when roaming For more information contact your wireless service provider 1 On the Home screen click the Manage Connections icon 2 Click Mobile Network Options 3 Perform one of the following actions 200 User Guide Manage Connections e To turn on or turn off data service change the Data Services field To turn on
6. Open a file or an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator In a message meeting invitation or calendar entry press the key If necessary click Retrieve Attachment Information Click Open Attachment If necessary on the Attachments screen click an attachment If necessary in the dialog box select an option ORWN gt Save a file or an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a message in a calendar entry or on a web page do one of the following e If there is only one attachment in a message or calendar entry press the key e l fthere are multiple attachments in a message or calendar entry highlight an attachment Press the s key e Ifyou are downloading a file from a web page press the key 2 Click Download Attachment or Download File 3 Highlight the folder that you want to save the file or attachment in 4 Press the key gt Select Here To stop downloading an attachment in a message highlight an attachment that you are downloading Press the zz key gt Cancel Download 96 User Guide Files Search for a
7. Security options for messages Block incoming messages Messages If your email account uses a BlackBerry Enterprise Server you might not be able to block or unblock PIN messages from contacts within your organization from contacts outside of your organization or both For more information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Firewall 3 Select the check box beside one or more message types 4 Press the key gt Save Note Even though you do not receive blocked messages on your BlackBerry device blocked messages might contribute to data usage in your wireless service plan You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or by using email message filters Allow messages from contacts in your contact list or allowed sender list On the Home screen or in a folder click the Options icon Click Security gt Firewall Select the Contacts check box or the Specific address check box Press the key gt Save AWN Add a contact to your allowed sender list To perform this task you must set the security firewall to allow messages from specific addresses This setting allows you to receive messages from contacts in your allowed sender list On the Home screen or in a folder click the Options icon Click Security gt Firewall Click Contacts or Specifi
8. User Guide Message search criteria Field Advanced Search Criteria Name Appears in Subject Message Include Encrypted Messages Service Folder Show Type Search Description Specify whether you search for messages that are on your BlackBerry device or for messages that are in an email application on your computer Specify one or more contacts or email addresses that your device should search for in messages To widen the search you can also specify part of a name Change the type of address field that your device should search in for the name or email address Specify one or more words that your device should search for in the subject of messages Specify one or more words that your device should search for in the body of messages Specify whether your device searches encrypted messages plain text messages and digitally signed messages If your device is associated with more than one email address change the email account that your device should search in for messages Not all email accounts support this feature Change the folder that your device should search for messages in Change the status of messages that your device should search for Change the type of messages that your device should search for Do more with your message search results 1 In the search results highlight a message 2 Press the key To view more available search results click Get More Results e Toadd the message that
9. 211 User Guide Option A V Remote Control AVRCP Data Transfer Desktop Connectivity Dial Up Networking DUN Handsfree HFP Headset HSP Message Access Profile MAP Serial Port Profile SIM Access Wireless Bypass Manage Connections Description This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device his service allows you to connect your BlackBerry device to Bluetooth enabled devices that support the transfer f data such as media files lackBerry Desktop Software so that you can synchronize your organizer data T o This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running B This profile allows you to use your BlackBerry device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits that support the Handsfree profile his profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Headset rofile his profile can also help you read delete browse compose and send messages T p This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of new messages T T his profile allo
10. BlackBerry BlackBerry Bold 9780 Smartphone Version 6 0 User Guide To find the latest user guides visit www blackberry com docs smartphones SWDT643442 941426 0810104747 001 Contents Quick Help Top 10 Find important keys SEALE ASIC YOUN OVI C E E AE E E T E csedededuacsecsassuct sasasaceeteaadetasasaaste Sasasnaous E T DISCOVER the HOme Stree Mensen nnee ES EEA EEEE SREE AEP EE EE EEE r a A EEEE EIGE REAT Personalize your device Ask a question online Shortcuts BlackBerry basics shortcuts SEANA eT cscs ces E EEEN EE EEE NEE A SE EOE EEEE NE E MESE OE hs EEE SOE E EEAO EOE NEEE AEE ENAN EN ORERE EIA SEE EN DE 0 Cc alone Ni eR SAAE ER ESTEEN A NAOTA E aeRO Seer eS REESE RI OEE Ona OTe ee EE File and attachment shortcuts Media shortcuts ONSA NON r E T EREE EEEE EES E AEA OAE E E EETA EA EEEE EAEE EA EA LEET EIRE Tolne i r AAE OE S E EEO EENE EE EE E N O E Search shortcuts Troubleshooting Shortcuts Speed dial Call waiting call forwarding and call blocking Fi Conference CaaS sicker sscesxacsvescoavesecctvssvsscess vsveevsseosscssyaacheccayavoavensdestaassgnsousossbvadoeaoced ivegsoaydeesddvdtserhoeienccatand cov EEE ETTO TENE E EN E EENET TEE Callge E EE E E A E E E E E E E Multiple phone numbers xed dialing and smart dialing Phone options PHOME SMOMECUTS s 2 5ssseesiinssenstascsussvisscencess seddcvisneascsavis i esusbvestovdlovanevess
11. Clear the check box beside the Sent Items folder Press the 82 key gt Save Qu RWNS Stop storing messages sent from your device on your computer On the Home screen click the Messages icon Press the 5 key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Save Copy In Sent Folder check box Press the 82 key gt Save OR WN 68 User Guide Messages Stop forwarding email to your device To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Send Email to Handheld check box Press the key gt Save To forward email to your BlackBerry device again select the Send Email to Handheld check box OR wWN Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry device and which remains in the email application on your computer Email filters are applied to email based on the order in which they appear in your list of email filters If you create multiple email filters that could apply to the same email you must decide which one should be applie
12. Enterprise Server you might not be able update your time zone data For more information contact your administrator 20 User Guide Quick Help cannot connect to a Wi Fi network Depending on your BlackBerry device model the Wi Fi feature might not be supported Try the following actions e Verify that you have turned on the connection to the Wi Fi network e Verify that you are in a Wi Fi coverage area e Ifthe Wi Fi network does not appear in the Set Up Wi Fi application it might be hidden If you know the network name try connecting to the Wi Fi network manually e Inthe Set Up Wi Fi application verify that the options for the Wi Fi network are correct e Ifyou switched Wi Fi networks manually switch to another Wi Fi network or set your BlackBerry device to scan for available Wi Fi networks e If your wireless service provider supports UMA verify that your connection preference is not set to Mobile Network Only e If your email account uses a BlackBerry Enterprise Server your device might prevent you from connecting to certain wireless access points For more information contact your administrator e Ifyou are using the Push Button Setup method verify that the access point is enabled with Wi Fi Protected Setup and that it has e Ifyo certi e Ifyo been set to send its profile Verify that another device is not also attempting to connect at the same time and that not more than one access point wi
13. OCSP server A BlackBerry device uses an OCSP server to check the revocation status of a certificate on demand PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user personal PGP key A personal PGP key is made up of a PGP public key and PGP private key for a user PIN personal identification number private key A private key is a key that only the certificate subject can use Private key information is not distributed publically BlackBerry devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive 266 User Guide Glossary public key A public key is a key that people other than the certificate subject can use BlackBerry devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects root certificate A root certificate is a self signed certificate and usually belongs to a certificate authority RTSP Real Time Streaming Protocol SAN subject alternative name SDN Aservice dialing number SDN is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your device service such as the current call forwarding status SHA Secure Hash A
14. On the Home screen click the Messages icon Press the key gt Options gt Message Display and Actions 1 2 3 Clear the Confirm Mark Prior Opened check box 4 Press the key gt Save 83 User Guide Messages Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry devices in a specific geographical area simultaneously You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information Different cell broadcast channels send different cell broadcast messages For example one cell broadcast channel might send regular weather forecasts while another might send traffic reports Turn on cell broadcasting To perform this task your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel Depending on your wireless service provider and the wireless network that your device is connected to this feature might not be supported 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Cell Broadcast Settings 3 Select the Cell Broadcasting Service check box e lf one or more cell broadcast channels appear on the screen select the che
15. Change te CLOCK Ta Ges ys sssccserzsveectsadttcesssugesegsf scoSczsaat evans E E E a E A ESN Display a second time zone on the clock Turn on the alarm 127 127 127 128 128 128 130 130 133 134 135 137 138 139 140 142 142 144 146 147 149 150 151 152 152 153 154 156 157 157 158 Sil nce the Sl eats cee cess Sess ces sss bed ccvca a a EE Maa eta bavi isaac dacindes E a beshuas eat da ade nde ans Change alaiminotica Lael optio kcpeemerrprer rest eresertetererteeeereretere treveree srertvettetererererereretseecte ereseretttr eter crerere REE E e ea EE ER Turn on bedside clock mode Set options for bedside clock mode Use the stopwatch UE S NEE A EEE E AE E A E E AA A E A E E hades Change timer notification options Troubleshooting Clock Tasks and memos Create a task or memo Send a CaS KONE MO ean E Ea E ENE Change or delete a task or memo Change the status of a task Hide GOMPlELSRtaSKS issu scsczsszccuscesstassevasecassschasdstesascassscesaucsaveecodasesassachyuceadascpsdasd sdeatupdasbsaciecssateisbiessstesiavdecdsaissbsesSasadeviahdusstesbiccaaisnatabeatascasssdeeavavidaniads casseedusas daar Showtasks in tesa EM Chal mannii monggeni E a ETE eaS Eia AETR E EELEE E a O EE TEES E EEEIEE a ERA RAE EIERN Sat Synchronizing tasks and memos About categories Categonze a Contact task OF AMT Onena o a E E EE E E S Eaa E EEr EAEra E E R EEEE Create a ca
16. Click Typing and Input gt Spell Check 3 Change one or more options 4 Press the key gt Save 170 User Guide Typing Stop displaying spelling suggestions in the list that appears when you type By default if you start typing a letter combination that your BlackBerry device does not recognize spelling suggestions appear in bold in the list that appears when you type 1 Click Typing and Input gt Typing gt Advanced Style Options 2 Clear the Spelling check box 3 Press the key gt Save Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry device recognizes the word when you check spelling Because SureType technology uses the same dictionary if you are using the Arabic or Russian input methods words that you add to your custom dictionary are displayed in the list that appears when you type Add change or delete a word in the custom dictionary 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Custom Dictionary e Toaddaword to the custom dictionary press the key gt New Type a word or letter combination Press the 4 key on the keyboard e To change a word in the custom dictionary press the key gt New Change the word Press the J key on the keyboard e To delete a word from the custom dictionary highlight the word Press the key gt Delete Stop adding items to the custom dictionary automatical
17. In an emergency always provide the emergency operator with as much information as possible Emergency operators might not be able to estimate your location using only GPS technology Turn on GPS technology Depending on your BlackBerry device model and wireless network this feature might not be supported Note The GPS options that appear on your device might differ slightly from the options that appear in this task 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Location Settings 3 Change the Location Services field to Location On 4 Press the key gt Save To turn off GPS technology change the Location Services field to Location Off Set the GPS receiver that you use to track your movement To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry device with a Bluetooth enabled GPS receiver 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Location Settings 3 Change the GPS Source field 4 Press the key gt Save 184 User Guide GPS technology Get your GPS location Depending on your wireless service provider and wireless network this feature might not be supported To perform this task you must pair your BlackBerry device with a Bluetooth enabled GPS receiver if your device does not have an internal GPS receiver 1 On the Home screen or in a folder click the Options icon 2 Click Device gt
18. Location Settings 3 Press the key gt Refresh GPS The longitude and latitude coordinates for your current location appear Prevent others from tracking your location If your email account uses a BlackBerry Enterprise Server your administrator might be able to track the location of your BlackBerry device For more information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Location Settings 3 Change the Location Services field to Location Off 4 Press the key gt Save Turn off location aiding Depending on your wireless service provider and wireless network this feature might not be supported By default location aiding is turned on to improve the performance of GPS technology When location aiding is turned on your BlackBerry device connects to a central server periodically which can increase your data service charges To avoid these charges you can turn off location aiding but it might take longer for your device to get your GPS location For more information contact your wireless service provider 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Location Settings e To turn off location aiding change the Location Aiding field to Disabled e To turn off location aiding when roaming change the Location Aiding field to Disabled While Roaming 3 Press the key gt Save 185 User Guide GPS technology Troublesh
19. S MIME protected messages For more information about S MIME protected messages visit www blackberry com docs smartphones Click your BlackBerry device model and view the User Guide S MIME protected message basics About signing and encrypting messages f your email account uses a BlackBerry Enterprise Server that supports this feature you can digitally sign or encrypt messages to add another evel of security to email and PIN messages that you send from your BlackBerry device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message has not been changed Encryption is designed to keep messages confidential When you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your device uses the email address in your contact list to locate a PGP key or certificate for the contact IBM Lotus Notes native encrypted messages For more information about IBM Lotus Notes native encrypted messages visit www blackberry com docs smartphones Click your BlackBerry device model and view the User Guide 88 User Guide Messages About IB
20. VOICE MOE Spn n aa EEIN A E ER NN G AEA E E E E NRE NETI NETET na aii PNO OES 5 esc neces EE E E E E S Media storage Transferring and downloading media files Supported audio and video file formmats sssssssssssecsosssssnsessoussssneecsosesssneessosesesssessasessvsecssasessonscssnsessonecesasessnseescasessnsesenasetsnsessaasessasesesuscesosesesascesosesssatencnsesesaeessasesses Media SNOMS senaian A E A E E ET E A E E E ateaatdovs E E REE MOU Des MOO ei Gs Med ees x25 ceescess eceksscdesea cect voesGin seas tagsess E AEn r i EE SE EE AE ENEA A E RAEE EE E NE iarain Rina ores sounds and alenen A S N T Si amare aN AbDOUE TING tones sounds and ales sissnsssanni kaaa VA REAR Ea aanas s iaa a ans ea ana a E TA ETS RESTET Change your ring tone notifiers or reminders Add a custom profile 56 56 57 58 58 73 77 85 86 88 88 89 89 90 91 96 96 98 101 101 120 122 122 123 126 126 AGG ia COM ba Gtalk acy eset Sachse ea ea G A EEA AR EA N EA RAR EAR R RSS Silence youUFdEVICE sepes R ER E RA SERE EAS S PLAS INT GALE Drea a a E NAA a a E a E E E Ea E E AAA Change alarm notification options Turn on event sounds Troubleshooting Ring tones sounds and alerts Browser Browser basics Browser DOO IT AIK Sonia E E S e S ER A E E RSS feeds nesana N ANRA NONE E Sa RATA ANAR NANNA Aa ERRi Browser options Browser security Browser push Browsers NONCURA TE E E E N
21. change the Mode field to Device Key To encrypt files using your device password change the Mode field to Device Password e Toencrypt files using an encryption key and your device password change the Mode field to Device Password amp Device Key 5 To also encrypt media files such as pictures songs and videos select the Include Media Files check box 6 Press the key gt Save To stop encrypting data on your device clear the Device Memory check box To stop encrypting files clear the Media Card check box 118 User Guide Media Picture folders Create a picture folder On the Home screen click the Media icon gt Pictures icon Press the key gt New Folder If necessary change the location that the folder is created in Type a name for the folder Click OK oR wW NS Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry device or media card into the Pictures application allows you to have access to your pictures while maintaining your existing folder structures and file locations 1 On the Home screen click the Media icon gt Pictures icon 2 Press the key gt Import Pictures Folders that contain pictures that are not saved in the Picture Library folder or Camera Pictures folder appear 3 Select the check boxes beside the folders that you want to import 4 Click Import Pictures To delete the folders from the Pictures application highlight the folder
22. click Table of Contents Click a worksheet Click View View the content of a cell In a spreadsheet click a spreadsheet cell Change the size of a column In a spreadsheet do one of the following e To change the size of a column click the column label Click a size 99 User Guide Files e To view all the text in a column click the column label Click Fit e To change the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of the spreadsheet Click a size e To change the column size for all spreadsheets press the key gt Options Change the Column Width field Press the key gt Save Set display options for a spreadsheet 1 In a spreadsheet press the key gt Options e To view the gridlines in the spreadsheet change the Show Gridlines field to Yes e To label spreadsheet rows with numbers and columns with letters change the Display Labels field to Yes 2 Press the key gt Save Move around pages in a multipage tif file In a multipage tif file press the key e Toviewa list of pages in a multipage tif file click Table of Contents To move to a specific page in a multipage tif file click Table of Contents Click a page Click View e To switch pages ina multipage tif file click Next Page or Prev Page Switch presentation views In a presentation press the key e To view text only click View Text e To view text and slides click View Both To
23. click the conference call bridge number and access code that appear in either the Location field or the Notes section e Ifthe Join Now option appears and your device is connected to a CDMA network try increasing the default time that your device waits before dialing an extension From the Home screen press the key Press the key gt Options gt Smart Dialing In the To access extensions in all other corporations section change the Wait For field to the highest value Try entering the conference call with the Join Now option again 151 User Guide Contacts Contacts Contact basics Add a contact e To adda contact using the Contacts application on the Home screen click the Contacts icon At the top of the screen click New Contact Type the contact information Press the key gt Save e Toaddacontact from a message call log or web page highlight the contact name number or email address Press the key gt Add to contacts If necessary add contact information Press the key gt Save Create a custom contact field Custom contact fields can store information that you want to remember about a contact for example you might want to add a custom contact field named Sports team or Favorite color If you create a custom field for a contact the field appears for all your contacts 1 When you are adding or changing a contact in the Custom Fields section click Add Custom Field 2 Click a field 3 Press the 32 key gt C
24. device model the Wi Fi feature might not be supported About connecting to a Wi Fi network With Wi Fi technology your BlackBerry device can access the Internet by connecting to a wireless router or wireless access point at your home work or in a hotspot area Your device uses the Wi Fi network instead of the mobile network to visit web pages send and receive email messages and so on When you connect to the Internet with a Wi Fi network you might avoid data charges that are associated with using your mobile network and in many cases the connection speed is faster Hotspots are available in many public places such as libraries airports hotels coffee shops and so on Some hotspots are free to use while others require payment Your wireless service provider might provide an application for your device that allows you to log in to a hotspot If you do not have an application on your device you might have to set up your own account online and log in manually If you have an access point or router that supports Wi Fi Protected Setup you can connect to it using Wi Fi Protected Setup When you connect to a Wi Fi network your device saves the connection information so that the next time that you are within range of that network your device connects to it automatically Connect to a Wi Fi network 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Set
25. e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device To mute the volume press the g key on the top of your device To turn off mute press the g key again If you press the g key during a call your device mutes the call so that you can hear others on the call but they cannot hear you Related topics Mute a call 38 Amplify the volume using the audio boost feature 105 Improve sound quality for media files 105 Single player games Turn on tutorial mode 1 During a game press gt Game Options gt General 2 Select the check box beside Show Tutorial Tips 3 Click OK Save a game You can save up to four games at one time 1 During a game press gt Save Game 2 If necessary click a game to overwrite 3 Type a name for the game 4 Click OK Resume a game 1 On the Home screen in the Games folder click the Word Mole icon 2 Click Play gt Resume Game 3 Click a game 261 User Guide Word Mole game Multiplayer games Invite a player 1 On the Home screen in the Games folder click the Word Mole icon 2 Click New Game gt Multiplayer gt Invite 3 Click a contact 4 Click OK When a player accepts an invitation a green indicator appears beside their screen name To start the game click Start Game Accept an invitation In the Word Mole game
26. especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry device 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Email Reconciliation 3 Ifthe Message Services field appears set this field to the appropriate email account 4 Change the On Conflicts field 72 User Guide Messages 5 Press the key gt Save PIN messages About PIN messages A PIN uniquely identifies BlackBerry devices and BlackBerry enabled devices on the wireless network If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact s PIN you can send them PIN messages PIN messages are not routed through your email account When your PIN message is delivered to the recipient in a message inbox a D appears with a check mark beside the PIN message Find your PIN Do one of the following e Onthe Home screen or ina folder click the Options icon Click Device gt Device and Status Information e In a message type mypin followed by a space Composing and sending PIN messages Compose and send a PIN message 1 On the Home screen click the Messages icon 2 Press the key gt Compose Oth
27. 4 Press the key gt Options e To include advanced data in Wi Fi diagnostic reports change the Display Mode field to Advanced e To seta default recipient for Wi Fi diagnostic reports type the contact information 5 Press the key gt Save 246 User Guide Synchronization Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry device and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network When you file or delete email on your device these email should be filed or deleted in your email application Likewise any changes that you make to email in the email application on your computer should be reflected on your device n rare cases if your device does not recognize fields in a contact calendar entry or email account some data or email cannot be synchronized or reconciled f wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features you can use the synchronization tool of the BlackBerry Desktop Software to synchronize your organizer data and email For more information see the Help in the BlackBerry Desktop Software Research In Motion rec
28. Change the Horizontal Sensitivity field and Vertical Sensitivity field 4 Press the key gt Save Set the cursor speed 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Keyboard 3 Change the Key Rate field 4 Press the key gt Save Spelling checker You can check spelling if your input language is set to Afrikaans Arabic Catalan Czech Danish Dutch English French German Greek Hungarian Italian Norwegian Portuguese Russian Spanish Swedish or Turkish Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Press the key gt Check Spelling 2 Do any of the following e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the key e To ignore all instances of the suggested spelling press the key gt Ignore All To add the word to the custom dictionary press the key gt Add To Dictionary e To stop checking spelling press the key gt Cancel Spell Check Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling For example you might not want the spelling checker to include acronyms or one letter words You can also set your BlackBerry device to check spelling automatically before you send an email message 1 On the Home screen or in a folder click the Options icon 2
29. Connections icon 2 Click Mobile Network Options 3 Do one of the following e To turn on or turn off data service change the Data Services field e To turn on or turn off data service when roaming change the While Roaming field e To receive a prompt when roaming that allows you to turn on or turn off data service change the While Roaming field to Prompt 4 Press the key gt Close Check the status of network connections and services 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Services Status 199 User Guide Manage Connections Mobile network Roaming About roaming and international roaming n most cases your BlackBerry device automatically connects to the appropriate wireless network when you travel outside your wireless service provider s coverage area Sometimes you might have to provide login information before you can access a wireless network When you roam a triangular roaming indicator appears at the top of the Home screen f your device requires a SIM card your wireless service provider might need to set up your SIM card with roaming services before you can roam f your device normally connects to a CDMA network and your device supports international roaming you might need to get a SIM card that is set up for international roaming from your wireless service provider Your phone number stays the same when you travel internationally
30. Help in the BlackBerry Desktop Software Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue In the Contacts application Calendar application Tasks application or MemoPad press the key gt Options If necessary click a calendar or contact list Select the Wireless Synchronization check box Press the key gt Save If you use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software AWN gt Clock and time zone Set the date and time 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key gt Set Time e To get the date and time from the wireless network automatically change the Update Time field to Automatic Note that you must be connected to the wireless network e To set the date and time manually change the Update Time field to Manual Click the Set Time or Set Date field Change the time or date Click the trackpad 3 Do any of the following e To receive a prompt when your device detects a new time zone change the Auto Update Tim
31. Media icon gt Pictures icon 2 Browse to a picture 3 Press the key gt Set As Wallpaper Supported audio and video file formats Type File format Audio mp e m4a e wma User Guide Quick Help Type File format e wav Video e mp4 e mov o 8g Ope e avi o esi e wmv Transfer a file from your computer to your device using your device as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer 1 Connect your device to your computer using a USB cable 2 Doone of the following e Ifyou want to transfer most types of files in the dialog box that appears on your device select the USB option e Ifyou want to transfer media files that are protected with DRM in the dialog box that appears on your device select the media transfer option 3 If necessary type a password Your device appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your device To view the transferred file on your device disconnect your device from your computer and find the file Related topics Transfer your media files from your computer to your device using BlackBerry Desktop Software 120 Open close or switch between tabs Do one of the following e To open a new tab in the browser press the key gt Tabs Click the New
32. Press the key gt Remove From Library The folders that you imported remain in their original location but are deleted from the Pictures application To permanently delete the folders from both the Pictures application and from the device memory or media card including any files that are not pictures and that are not visible in the folders in the Pictures application highlight the folder Press the key gt Delete The folders that you imported are deleted from their locations on your device memory or media card Find a picture that you took with the camera Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application If you have filed your pictures in other folders they will no longer appear in the Camera Pictures folder 1 On the Home screen click the Media icon gt Pictures icon 2 Click the Camera Pictures folder 119 User Guide Media Transferring and downloading media files About transferring and synchronizing media files You can connect your BlackBerry device to your computer to transfer and synchronize files between your device and computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your device or med
33. Right Shift key To turn off CAP lock press the Left Shift key or Right Shift key Press the Symbol key Type the letter that appears below the symbol Press the Alt key and the character key Press and hold the letter key and on the trackpad slide your finger left or right For example to type press and hold U and slide your finger left until appears Release the letter key when the accented or special character appears Press and hold the Alt key and press the number key Press a number key You do not need to press the Alt key Press the Alt key and the Left Shift key To turn off NUM lock press the Left Shift key or Right Shift key Press the Left Shift key or Right Shift key and on the trackpad slide your finger up or down Press the Left Shift key or Right Shift key and on the trackpad slide your finger left or right Press the Left Shift key or Right Shift key and the Backspace Delete key Press the Alt key and click the trackpad User Guide Paste text File and attachment shortcuts Shortcuts Press the Left Shift key or Right Shift key and click the trackpad Depending on the typing input language that you are using some shortcuts might not be available Search for text in a file or an attachment Move to the last cursor position after closing and reopening a file or an attachment In a spreadsheet Move to a specific cell View the content of a cell Switch worksheets View or hide columns o
34. Tochange a call forwarding number click Edit Numbers Highlight a phone number Press the key gt Edit Change the phone number Press the key on the keyboard e To delete a call forwarding number click Edit Numbers Click a phone number Click Delete 4 Press the key gt Close 43 User Guide Phone About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming You can also block all outgoing calls and all outgoing international calls or you can block outgoing international calls only when roaming To use the blocked calling feature your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password Depending on your wireless service provider and wireless network this feature might not be supported Block calls To perform this task your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password 1 From the Home screen press the key 2 Press the 82 key gt Options gt Call Barring 3 Highlight a call blocking option 4 Press the 88 key gt Enable 5 Type your call blocking password To stop blocking calls highlight a call blocking option Press the key gt Disable Change the call blocking password 1 From the Home screen
35. Tocut the highlighted text click Cut e To copy the highlighted text click Copy 3 Place the cursor where you want to insert the cut or copied text 4 Press the 32 key gt Paste Type a symbol 1 Press the Symbol key 2 Press the letter key that appears below the symbol Type an accent or special character Press and hold a letter key and on the trackpad slide your finger left or right until the accented or special character appears Clear text from a field Ina field that you typed text into press the key gt Clear Field Typing input methods Switch typing input methods when you are typing When you are typing press the key gt Enable lt typing input method gt 167 User Guide Typing Change options for typing input methods On the Home screen or in a folder click the Options icon Click Typing and Input gt Typing gt Advanced Style Options Change the input options Press the key gt Save AWN gt SureType technology and multi tap input methods About SureType technology and multi tap You can type on your BlackBerry device using the SureType input method or multi tap input method SureType technology combines a traditional phone style key layout with a familiar computer style letter layout that is designed to provide a quick and comfortable typing and dialing experience SureType technology is designed to predict words as you type them When you use SureType technology you press the lette
36. Try running the diagnostic report again In the diagnostic report press the key gt Repeat All Steps e Verify that your BlackBerry device is connected to the wireless network e Ifyou cannot submit a diagnostic report to an email address try submitting the report to a PIN Likewise if you cannot submit a diagnostic report to a PIN try submitting the report to an email address View the version number of the BlackBerry Device Software on your device 1 On the Home screen or in a folder click the Options icon 2 Click Device gt About Device Versions To return to the Options screen press the key three times Submit a Wi Fi diagnostic report On the Home screen or in a folder click the Options icon Click Networks and Connections gt Wi Fi Network Press the key gt Troubleshoot gt Wi Fi Diagnostics Press the key gt Email Report or PIN Report A WN gt 245 User Guide Service books and diagnostic reports Set options for Wi Fi diagnostic reports When you set options for Wi Fi diagnostic reports if you set a default recipient each time that you submit a Wi Fi diagnostic report your BlackBerry device sends the report to that recipient If you want to specify a recipient each time that you submit a report do not set a default recipient 1 Onthe Home screen or ina folder click the Options icon 2 Click Networks and Connections gt Wi Fi Network 3 Press the key gt Troubleshoot gt Wi Fi Diagnostics
37. a diagnostic report Your wireless service provider or administrator can use the report to help you troubleshoot the issue 1 On the Home screen or in a folder click the Options icon 2 Click Networks and Connections gt Mobile Network 3 Press the key gt Diagnostics Test 4 Press the key gt Run View submit or delete a diagnostic report On the Home screen or in a folder click the Options icon Click Networks and Connections gt Mobile Network Press the key gt Diagnostics Test Highlight a report Press the key e To view the diagnostic report click View Report e To submit the diagnostic report click Email Report or PIN Report e To delete the diagnostic report click Delete VR wn 244 User Guide Service books and diagnostic reports e To delete all diagnostic reports click Delete All Set a default recipient for diagnostic reports If you set the default recipient each time that you submit a diagnostic report your BlackBerry device sends the report to that recipient If you want to specify a recipient each time that you submit a report do not set the default recipient 1 On the Home screen or in a folder click the Options icon 2 Click Networks and Connections gt Mobile Network 3 Press the key gt Diagnostics Test 4 Press the key gt Options 5 Type the contact information 6 Press the key gt Save cannot run or submit a diagnostic report Try the following actions e
38. and Internet browsing over the Wi Fi connection Your Bluetooth connection is turned on and you are connected to a Bluetooth enabled device Your Bluetooth connection is turned on but you are not connected to a Bluetooth enabled device Related topics About emergency calls and Emergency Callback Mode 39 Turn on or turn off a network connection You should keep network connections turned off in certain places such as on an airplane or in a hospital For more information see the Safety and Product Information booklet for your BlackBerry device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon e To turn on a network connection select the check box beside a connection type e To turn off a network connection clear the check box beside a connection type e To turn on the network connections that were turned on previously click Restore Connections Turn on or turn off data service or set roaming options Depending on your wireless service plan you might be able to turn off data service email messages PIN messages text messages with attachments and browser service on your BlackBerry device so that only phone and basic text messaging are available You can also set your device to turn off data services when roaming For more information contact your wireless service provider 1 On the Home screen click the connections area at the top of the screen or click the Manage
39. appears only in the history of your text messages and not in messages that you send 5 Press the key gt Save Change how a message inbox displays messages 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions e To change the order of the subject line and sender change the Display Order field e Tochange how messages are separated change the Separators field 3 Press the key gt Save Options for text messages Stop receiving text messages when roaming On the Home screen click the Text Messages icon Press the key gt Options gt Text Messaging 1 2 3 Inthe MMS section set the Multimedia Reception field and Automatic Retrieval field to Home Only 4 Press the key gt Save 81 User Guide Messages Block text messages 1 On the Home screen click the Text Messages icon 2 Press the key gt Options gt Text Messaging 3 Inthe MMS section in the Message Filtering section select the Reject Anonymous Messages check box or Reject Advertisements check box 4 Press the key gt Save Store text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry device uses a SIM card and you set your SIM card to store text messages your text messages still appear in the Messages application On the Home screen click the Messages icon Press the key gt Optio
40. application Press the key gt Edit Permissions gt Prompt Exceptions e To allow the application to connect to a specific location or resource without displaying a prompt click Add Allow Specify a protocol and if necessary the domain AWN e To prevent the application from connecting to a specific location or resource without displaying a prompt click Add Deny Specify a protocol and if necessary the domain 5 Press the key gt Save Troubleshooting Security cannot download a certificate If you changed the connection type that your BlackBerry device uses to connect to the LDAP or DSML certificate server try switching to the default connection type cannot unlock my device using my smart card Try performing the following actions e Verify that the correct smart card is inserted in the smart card reader e Verify that the smart card is inserted in the smart card reader correctly e Verify that you typed the smart card password correctly You should have received this password when you received your smart card e Ifyou use a certificate to authenticate your smart card verify that the certificate is not revoked or expired cannot connect to a Wi Fi network or log in to a VPN using a software token Depending on your BlackBerry device model this feature might not be supported Verify that the time on your BlackBerry device is synchronized with the network time Related topics Get the date and time from the
41. back or forward a web page 1 On a web page press the Menu key 2 Click Back or Forward Refresh a web page 1 On a web page press the Menu key 2 Click Refresh Search for text in a message in a file or on a web page To search for text in a presentation you must view the presentation in text view or in text and slide view 1 In a message in a file in an attachment or on a web page press the 8 key gt Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press the key gt Find Next View a list of web pages that you visited recently 1 On the Home screen click the Browser icon 2 Press the key gt History Return to the home page 1 On a web page press the Menu key 2 Click Home Close the browser 1 On a web page press the Menu key 2 Click Close Create a shortcut icon for a web page on the Home screen On a web page press the key gt Add to Home Screen Viewing copying and forwarding addresses View the address for a web page On a web page press the key gt Page Properties Browser 131 User Guide Browser Copy an address for a web page link or picture Do any of the following e To copy an address for a web page press the key gt Copy Page Address e To copy an address for a link pause on or highlight a link Press the key gt Copy Link e To copy an address for a picture pause on or highlight a picture P
42. boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos 1 On the Home screen click the Media icon 106 User Guide Media Press the key gt Media Options Select the Audio Boost check box Read the warning on the screen and if you want to proceed click Yes Press the key gt Save ax WHR Improve sound quality for media files Depending on your BlackBerry device model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your device 1 On the Home screen click the Media icon 2 Press the key gt Media Options 3 Change the Headset Music EQ field 4 Press the key gt Save Videos Play a media file On the Home screen click the Media icon Click a media type If necessary click a category Click a media file e To play a media file click the gt icon e To pause a media file click the J icon e To stop a media file click the J icon To move to the next media file click the p gt icon e To move to the previous media file or the beginning of the media file that is currently playing click the lt q icon To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again AWN gt Keep backlighting on when you play a video By default the bac
43. busy signal o f your wireless service provider has set your active phone number only Any ca f your wireless service provider has pro phone number you can make calls usin are sent f your SIM card supports more than one phone number you can make calls using your active phone number only but you receive calls to all phone numbers If you are already on a call you receive calls to your active phone number only and any calls that you receive to your other to voice mail up your device to support more than one phone number you can make calls and receive calls using Is that yo vided you g your ac call you can receive calls to all phone numbers the top of the screen in the phone appl u receive to your other phone numbers receive a busy signal or are sent to voice mail with a phone number and your organization has provided you with a BlackBerry MVS Client ive phone number only but you receive calls to all phone numbers If you are already on a f your wireless service plan supports SMS text messaging and MMS messaging the first phone number that appears in the drop down list at ication is he phone number that you use to send and receive SMS text messages and MMS messages You can change call waiting call forwarding and voice mail options for each phone number associated with your device Switch the active phone number 1 From the Home screen press the key 2 Click your phone num
44. compression turned on If both compression and encryption are turned on your device compresses device data before encrypting it About file encryption File encryption is designed to protect files that you store in the BlackBerry device memory and on a media card that can be inserted in your device You can encrypt the files in the device memory and on your media card using an encryption key that your device generates your device password or both If you encrypt the files using an encryption key that your device generates you can only access the files on your media card when the media card is inserted in your device If you encrypt the files using your device password you can access the files on your media card in any device that you insert your media card into as long as you know the password for the device Turn on encryption To encrypt data on yourBlackBerry device you must have set a password for your device Depending on the amount of storage space available for storing files on your device you might not be able to encrypt files on your device 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Encryption 3 To encrypt data on your device in the Device Memory section select the Encrypt check box 4 To encrypt files that are stored on a media card and on your device select the Media Card check box and do one of the following e Toencrypt files using an encryption key that your device generates
45. e Ifyou are not receiving calls verify that call blocking and call forwarding are turned off e Your device or your SIM card might support more than one phone number even if you only have one phone number Verify that your phone number is set as your active phone number e Ifyou have more than one phone number associated with your device verify that the phone number that you want to make calls from and receive calls to is set as your active phone number Related topics Fixed dialing and smart dialing 44 Call waiting call forwarding and call blocking 42 Switch the active phone number 49 User Guide Quick Help am not receiving messages Try the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area e Ifyou created an email address or added an existing email address to your device using the email setup screen in the Setup application verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device On the Home screen or in a folder click t
46. file that is saved on your device 1 On the Home screen click the Media icon 2 Press the key gt Explore 3 Navigate to the file To view the file click the file Depending on the file type the file might not appear in its original format Related topics About files and attachments 86 Search for a file that is saved on your organization s network 97 Search for a file that is saved on your organization s network To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen or in a folder click the Files icon 2 Inthe Go To field type the path for the file 3 If necessary type the credentials that you use to connect to your organization s network To view the file click the file Depending on the file type the file might not appear in its original format Related topics About files and attachments 86 Search for a file that is saved on your device 97 Save a file from your organization s network to your device To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator When you save a file from your organization s network to your BlackBerry device the file is saved in its original format On the Home screen or in a folder click the Files icon Find and highlight a file Press the
47. following If you have not done so assign an application to the key e Verify that you did not delete the application that you assigned to the key The screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to conserve battery power You can change the length of time that the backlight stays on when you are not touching your device To turn on the screen click the trackpad or press a key 183 User Guide GPS technology GPS technology Depending on your wireless service provider this feature might not be supported About GPS technology Depending on your wireless service provider this feature might not be supported You can use GPS technology on your BlackBerry device to get your GPS location and to use location based applications and location based services Location based applications can use your GPS location to provide you with information such as driving directions If your device does not have an internal GPS receiver or your wireless service provider does not support location based services and you want to use GPS technology you can pair your BlackBerry device with a Bluetooth enabled GPS receiver For more information contact your wireless service provider If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode an emergency operator might be able to use GPS technology to estimate your location Note
48. full or low and when you connect or disconnect a USB cable or accessory to or from your device 1 On the Home screen or in a folder click the Options icon 2 Click Accessibility 3 Select the Event Sounds check box 4 Press the key gt Save Troubleshooting Ring tones sounds and alerts My device is ringing or vibrating more times than expected For calls the number of times that your BlackBerry device vibrates is not determined by the number of vibrations that you set in your sound profile and there is no setting for the number of rings if you do not subscribe to voice mail Your device vibrates or rings until the caller or the wireless network ends the connection My device is not ringing or vibrating when I receive a call or message Try the following actions e On the Home screen click the Sound and Alert Profiles icon Verify that your profile is not set to All Alerts Off or Silent 128 User Guide Ring tones sounds and alerts e Ifyou have created contact alerts on the Home screen click the Sound and Alert Profiles icon Click Change Sounds gt Sounds for Contacts Click a contact alert Click Phone or Messages Verify that the Volume field is not set to Silent and that the Vibration field is not set to Off 129 User Guide Browser Browser Browser basics Browsing web pages Visit a web page or search the Internet Depending on your wireless service provider multiple browsers might appear on yo
49. gt Message Display and Actions e To change the order of the subject line and sender change the Display Order field e To change how messages are separated change the Separators field 3 Press the key gt Save Hide sent messages from the message inbox On the Home screen click the Messages icon Press the key gt Options gt Message Display and Actions 1 2 3 Select the Hide Sent Messages check box 4 Press the key gt Save PIN message options Set how long your device stores messages 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Change the Days To Keep Messages field 4 Press the key gt Save Open a new message automatically when you remove your device from your holster On the Home screen click the Messages icon Press the key gt Options gt Message Display and Actions Change the Auto Open Newest Message After Removing Device From Holster field Press the key gt Save AWN gt 76 User Guide Messages Hide the new or unopened message indicator 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions e To hide the new message indicator clear the Display New Message Indicator check box e To hide the unopened message indicator change the Display Message Count field to None 3 Press the key gt Save Turn off the prompt that appears before you delete a message
50. key gt Copy Navigate to a location Click a folder Press the key gt Paste Related topics Search for a file that is saved on your organization s network 97 Send a file as an attachment 87 Dua wN 97 User Guide Files Send a file as an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator On the Home screen or in a folder click the Media icon or Files icon Find and highlight a file Press the key gt Send Click a message type AWN gt Open a link in a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 Ina file highlight a link 2 Press the key gt Get Link or Retrieve To return to the file press the key Set font options for a file or an attachment 1 Ina file or an attachment press the key gt Options 2 Change the font fields 3 Press the key gt Save Managing files and attachments View properties for a file You can view the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the key gt Properties Move rename or delete a file 1 On the Home screen or in a folder click the Med
51. letter key Switch applications during a call During a call press the key gt Switch Application Note If you switch to a different application and you want to end the call press the key About using a headset You can purchase an optional headset to use with your BlackBerry device If you use a headset you can use a headset button to answer or end a call or to turn on or turn off mute during a call Depending on your device model you might be able to use a headset button to make a call using a voice command Depending on your headset you might also be able to use a headset button to pause resume skip or adjust the volume of audio or video files For more information about using the headset see the documentation that came with your headset Emergency calls About emergency calls and Emergency Callback Mode If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen you can call only emergency numbers Your BlackBerry device is designed to allow emergency calls even when your device is locked Depending on your device model and the wireless network that your device is connected to your device is also designed to allow emergency calls when the SIM card is not inserted If the connection to the wireless network is turned off when you initiate an emergency call your device is designed to connect to the wireless network automatically You can make emergency calls by typ
52. locked Your device decrypts data as you access it You can set encryption to include or exclude your contacts If you turn on encryption for contacts and you receive a call when your device is locked the caller name does not appear on the screen If you use a smart card certificate for authentication depending on the smart card you might also be able to use one of your smart card certificates to provide two factor encryption In order to access the encrypted content you must provide your device password and also connect your device to your smart card reader When you lock your device an open lock indicator appears at the top of the screen to indicate that your device is in the process of securing your data which includes deleting a copy of the private key from the temporary device memory A lock indicator appears at the top of the screen when your device has deleted the key About file encryption File encryption is designed to protect files that you store in the BlackBerry device memory and on a media card that can be inserted in your device You can encrypt the files in the device memory and on your media card using an encryption key that your device generates your device password or both If you encrypt the files using an encryption key that your device generates you can only access the files on your media card when the media card is inserted in your device If you encrypt the files using your device password you can access the fil
53. media card might not have enough available memory to store media files Try the following actions e Ifyou are trying to save a media file to your device memory delete old data or messages from your device e Ifyou are trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field is not set to Large Large pictures use more memory than smaller pictures Related topics Delete messages 62 Move rename or delete a file 98 cannot open media files Try one of the following e Ifyou are trying to open a media file on your BlackBerry device and your device is connected to your computer disconnect your device from your computer e Ifyou are trying to open a media file on your computer using your device as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software 124 User Guide Media e Ifyou encrypted the media files on your media card using an encryption key that your BlackBerry device generated and you are trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Password Related topics About file encry
54. media type Click a category Highlight a media file Press the key e To send a picture file click Send or Share Click a message type e To send an audio or video file click the send option for a message type 6 If necessary turn on Bluetooth technology and choose a device or pair with a device OoaRWN gt Rename a paired Bluetooth enabled device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Options Highlight a paired Bluetooth enabled device Press the key gt Device Properties In the Device Name field change the name for the Bluetooth enabled device Press the key gt Save Au RWN gt Delete a paired Bluetooth enabled device To perform this task you must first disconnect your BlackBerry device from the Bluetooth enabled device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Options Highlight a paired Bluetooth enabled device Press the key gt Delete Device AWN gt Bluetooth technology options Bluetooth profiles Depending on your BlackBerry device model and wireless network some profiles might not be supported Option Description Audio Source A2DP This profile allows you to output audio from your BlackBerry device to Bluetooth enabled devices that support stereo audio such as stereo headsets speakers and car kits
55. might be required and might also occur automatically PGP keys allow you to send and receive PGP messages using your BlackBerry device if you are already sending and receiving PGP messages on your computer PGP key basics PGP key status PGP key status indicators Indicator Description The PGP key has a corresponding private key that is stored on your BlackBerry device The PGP key is trusted and valid and the revocation status of the PGP key is good The revocation status of the PGP key is unknown or the key is weak XOLA The PGP key is untrusted revoked expired not valid or cannot be verified 236 User Guide Security Certificate servers For more information about certificate servers and advanced security options visit www blackberry com docs smartphones Click your BlackBerry device model and view the User Guide Add a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificate Servers 3 Press the key gt New Server 4 Specify information for the certificate server 5 Press the key gt Save Key store For more information about the key store and advanced security options visit www blackberry com docs smartphones Click your BlackBerry device model and view the User Guide About the key store The key store on your BlackBerry device might store the following items To access these items in the key
56. or turn off data service when roaming change the While Roaming field e To receive a prompt when roaming that allows you to turn on or turn off data service change the While Roaming field to Prompt 4 Press the Menu key 5 Click Save Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling You can use the preferred wireless network list to control the order in which your BlackBerry device uses these other wireless networks Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list When you travel your device scans for the wireless networks on this list first If no wireless network on the list is available your device is designed to connect to another available wireless network automatically Note Extra fees usually apply when you roam For more information about roaming fees contact your wireless service provider Add a wireless network to the preferred wireless network list To perform this task your BlackBerry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported On the Home screen click the Manage Connections icon Click Mobile Network Options Press the Menu key Click My Preferred Net
57. passwords that contain numbers letters and symbols 229 User Guide Change a password in the password keeper 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Highlight a password 3 Press the key gt Open 4 Change the password information 5 Press the key gt Save Add a password to the password keeper 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the key gt New 3 Type the password information 4 Press the key gt Save Generate a random password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the key gt New 3 Press the key gt Random Password 4 Press the key gt Save Set criteria for randomly generated passwords 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the key gt Options 3 Set the random password fields 4 Press the key gt Save Change the password keeper password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the key gt Change Password Delete a password from the password keeper 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Highlight a password 3 Press the key gt Delete 230 Security User Guide Security Copy a password 1 On the Home screen or in the Applications folder click the P
58. phone number in the list is the phone number that you use to send and receive text messages Related topics About multiple phone numbers 48 Set up an email address 1 On the Home screen click the Setup icon 2 Inthe Setup section click the Email Accounts icon 3 Follow the screens to set up your email address When your email address is set up correctly you receive a confirmation message To view and manage your email messages on the Home screen click the Messages icon Note In some cases you might see the following options If so select one of the options e Internet Mail Account Use this option to associate your BlackBerry device with one or more existing email accounts for example Windows Live Hotmail or to create a new email address for your device e Enterprise Account If your administrator gave you an enterprise activation password use this option to associate your device with your work email account using the BlackBerry Enterprise Server If you are trying to set up a Internet email account for example Windows Live Hotmail or a new email address for your device and do not see this option contact your administrator or wireless service provider Feature availability The following items affect the availability of features on your BlackBerry device The features discussed are meant as examples and are not inclusive of every feature that might or might not be available on your device Device mod
59. receives long messages and attachments in sections e Try downloading external pictures Press the key gt Get Images e Try viewing your message in plain text Press the key gt Get Plain Text Some email folders appear dimmed If you cannot forward email from an email folder the check box beside the folder appears dimmed Try the following actions e Wait for a few seconds The email folders might become available after a short period of time e Turn off wireless email reconciliation and then turn it on again Related topics Reconcile email over the wireless network 11 Email filters are not working correctly Try the following actions e Verify that your email filters are turned on e Verify that your email filters appear in the order that you want your BlackBerry device to apply them to email Related topics Email filters 69 I cannot turn on cell broadcasting If your BlackBerry device uses a SIM card your SIM card might not support the display languages that you have selected for cell broadcast messages Clear the check box beside all languages that your SIM card does not support cannot attach a file to a text message Depending on your wireless service provider if you attach a video you might not be able to attach another file or create a slide show Try the following actions e Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg file gif file or
60. recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software For more information about managing conflicts that occur during organizer data synchronization see the Help in the BlackBerry Desktop Software About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories 165 User Guide Tasks and memos Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the contact list the task list and the memo list and changes that you make in one application are made in all applications Categorize a contact task or memo 1 When you are creating or changing a contact tas
61. reflected on your device n rare cases if your device does not recognize fields in a contact calendar entry or email account some data or email cannot be synchronized or reconciled f wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features you can use the synchronization tool of the BlackBerry Desktop Software to synchronize your organizer data and email For more information see the Help in the BlackBerry Desktop Software 147 User Guide Calendar Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue In the Contacts application Calendar application Tasks application or MemoPad press the key gt Options iP 2 If necessary click a calendar or contact list 3 Select the Wireless Synchronization check box 4 Press the key gt Save If you use
62. screen or in a folder click the Options icon Click Device gt Auto On Off Select the Weekday check box Specify the times when your BlackBerry device should turn on and turn off on weekdays Select the Weekend check box Specify the times when your device should turn on and turn off on weekends Press the key gt Save NOURWNS 23 User Guide Navigation and typing Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Change the font fields 4 Press the key gt Save Change the language 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Language e To change the display language change the Display Language field e To change the typing language change the Typing Language field e To change the language for voice commands change the Voice Dialing field 3 Press the key gt Save Set the cursor speed 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Keyboard 3 Change the Key Rate field 4 Press the key gt Save Set the trackpad sensitivity You can set how the trackpad responds to your touch A high sensitivity level requires less pressure than a lower sensitivity level 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Trackpad Sensitivity 3 Change the Horizontal Sensitivity field and Vert
63. switch to another application e To switch to another application press and hold the key until the application switcher appears Click an application icon If the application icon that you want does not appear click the Home screen icon and navigate to the application icon that you are looking for e To return to the Home screen if you are not on a call press the key e To return to the Home screen if you are on call press and hold the key until the application switcher appears Click the Home screen icon Note If you press the key while you are on a call you will end the call even if you have switched to another application Related topics Close an application so that it is not running in the background 191 Close an application so that it is not running in the background To optimize the performance of your BlackBerry device try to close applications when you are finished with them In an application do one of the following actions e Press the 32 key gt Close e Press the 5 key If necessary continue to press the key until the Home screen appears Related topics Keep an application running in the background and switch to another application 191 191 User Guide Applications About adding applications Depending on your wireless service provider and region you might have the option to add or update applications using the BlackBerry App World storefront the BlackBerry Desktop Software or the Application C
64. the Enable HTML Email check box 5 Press the key gt Send View an address instead of a display name In a message press the key gt Show Address To view the display name again press the key gt Show Name Mark a message as opened or unopened On the Home screen click the Messages icon To mark a message as opened or unopened highlight the message Press the key gt Mark Opened or Mark Unopened e To mark all messages that are prior to a specific date as opened highlight a date field Press the key gt Mark Prior Opened Save a message 1 On the Home screen click the Messages icon 2 Highlight a message 3 Press the key gt Save Delete messages On the Home screen click the Messages icon e To delete a message highlight the message Press the key gt Delete e To delete a range of messages highlight a message Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key Press the key gt Delete Messages e To delete all messages prior to a certain date highlight a date field Press the key gt Delete Prior gt Delete Note Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email reconciliation About flags You can add flags to email that you receive or send as a reminder to you or the recipients to follow up with the messages You can use flags of different colors add follow up notes an
65. the Privacy amp Security section clear the Accept Cookies check box Press the key gt Save DUN 136 User Guide Browser Turn on geolocation in the browser If you turn on geolocation in the browser some web sites might be able to determine your approximate location 1 On the Home screen click the Browser icon Press the key gt Options 2 3 Inthe Privacy amp Security section select the Enable Geolocation check box 4 Press the key gt Save Browser security About TLS The BlackBerry Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS To increase security you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server TLS options Option Description Permit SSL 3 0 Specify whether your browser accepts SSL connections If you do not select this option your browser allows only TLS connections Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and send only data that is
66. the contact information Press the key gt Save 27 User Guide Quick Help e Toadd a contact from a message call log or web page highlight the contact name number or email address Press the key gt Add to contacts If necessary add contact information Press the key gt Save Change or delete a contact picture 1 On the Home screen click the Contacts icon Highlight a contact 2 3 Press the key gt Edit 4 Highlight the contact picture e To change the contact picture press the key gt Replace Picture Highlight a picture Press the key gt Select e To delete the contact picture press the gt Delete Picture 5 Press the key gt Save Map options Add a bookmark for a location or route 1 On the Home screen click the Maps icon 2 On a map press the key gt Add As Favorite gt OK Clock options Change the clock face You can set a different clock face for the clock stopwatch and timer 1 On the Home screen or in the Applications folder click the Clock icon Press the key gt Options 2 3 Change the Clock Face field Stopwatch Face field or Timer Face field 4 Press the key gt Save Turn on the alarm On the Home screen or in the Applications folder click the Clock icon Press the key gt Set Alarm On the trackpad slide your finger up or down to highlight On or Weekdays Click the trackpad AWN gt At the top of the Home screen a clock indicator appears To
67. the key gt Navigate to Here Your device must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task View an address on a map using a link When your BlackBerry device recognizes an address in certain applications such as instant messaging applications or the MemoPad your device underlines the address 1 Highlight an underlined address 2 Press the key gt View on Map Send a location You can send a location as a message for example in an email message or instant message The message that you send includes a link to the location so that the recipient can view the location on a map 1 Ona map press the key gt Send Location 2 Click a message type Get directions 1 On the Home screen click the Maps icon 2 Press the key gt Get Directions 3 Doone of the following to specify a starting location 187 User Guide Maps e To specify your current location if your BlackBerry device has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver set the Start field to My Location e Tospecify the location that you are currently viewing on a map set the Start field to Use center of map If you are viewing a bookmarked location click Use focused location e To specify a new location by selecting the location on a map set the Start field to Select from map Click the location on the map e To specify a point of interest such as a business or a la
68. use a hardware token to connect to the Wi Fi network Server subject If necessary type the server subject name that your device should use to verify that it is connecting to the correct Wi Fi network Server SAN If necessary type the server SAN that your device should use to verify that it is connecting to the correct Wi Fi network Install a root certificate on your computer You might not be able to connect to some Wi Fi networks until you install a root certificate on your BlackBerry device You can install the root certificate on your computer and then use the BlackBerry Desktop Software to install the root certificate on your device For more information contact your administrator 1 Download the root certificate from the certificate authority server to your computer 2 On your computer right click the root certificate Click Install certificate 3 Click Next 4 Click Place all certificates in the following store 5 Click Browse 6 Click Trusted Root Certification Authorities 7 Click OK 8 Click Finish 9 Inthe Security Warning dialog box click Yes If the root certificate contains multiple certificates all the certificates are installed on your computer To install the root certificate on your device use the certificate synchronization tool of the BlackBerry Desktop Software to synchronize the root certificate between your device and your computer 207 User Guide Manage Connections UMA connection se
69. use this option to associate your device with your work email account using the BlackBerry Enterprise Server If you are trying to set up a Internet email account for example Windows Live Hotmail or a new email address for your device and do not see this option contact your administrator or wireless service provider About adding applications Depending on your wireless service provider and region you might have the option to add or update applications using the BlackBerry App World storefront the BlackBerry Desktop Software or the Application Center You might also be able to download applications from a web page try visiting mobile blackberry com from your BlackBerry device or from an application offered by your wireless service provider Additional terms and conditions might apply to software and services made available through the BlackBerry App World storefront the BlackBerry Desktop Software or the Application Center Data charges might apply when you add or use an application over the wireless network For more information contact your wireless service provider BlackBerry App World User Guide Quick Help If you have BlackBerry App World on your device you can search for and download games social networking applications personal productivity applications and much more Using an existing PayPal account you can buy and download items over the wireless network to your device To download BlackBerry App Worl
70. view the presentation in its original format click View Slides Switch slides In a presentation press the key gt Next Slide or Prev Slide Rotate or zoom in to or out from a slide When viewing a presentation in slide view press the key e To rotate a slide click Rotate To zoom in to or zoom out from a slide click Zoom In or Zoom Out e To zoom back to the original slide size press the key gt Fit to Screen Save a slide 1 When viewing a presentation in slide view press the key gt Save Slide 100 User Guide Files 2 Type a name for the file 3 Click Save File and attachment shortcuts Depending on the typing input language that you are using some shortcuts might not be available Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening afileor Press G an attachment In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V Highlight a worksheet Press the Enter key View or hide columns or rows Press H In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide view Press N Move to the previous slide when viewing a presentation in slide view Press P Move to the last cursor position after closing and reopening a Press G presentation that you were viewing in text view or in text and slide view Troubleshooting Attachments
71. wireless network automatically 16 242 User Guide Security My device prompts me to make an emergency call when type a password If your BlackBerry device password contains a combination of letters that corresponds to an emergency access number your device might prompt you to make an emergency call when you type your device password To continue typing your device password press the Escape key 243 User Guide Service books and diagnostic reports Service books and diagnostic reports Accept delete or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry device over the wireless network to add an additional service or application to your device If your email account uses a BlackBerry Enterprise Server you can also receive service books on your device using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Service Book Highlight a service book Press the key e To accept a service book click Accept e To delete a service book click Delete e To restore a service book click Undelete AWN gt Run a diagnostic report If you cannot connect to the wireless network or access services such as email messaging your wireless service provider or administrator might ask you to run and submit
72. you highlighted to your message inbox click Add e Toadd all the messages from the search results to your message inbox click Add All e To delete the search results click Delete Search 222 User Guide Search e To start a new search click Search by CAUTION If you delete a message from the message search results the message is also deleted from your message inbox or the email application on your computer Search for text in a message in a file or on a web page To search for text in a presentation you must view the presentation in text view or in text and slide view 1 In a message in a file in an attachment or on a web page press the key gt Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press the key gt Find Next View change or delete a saved search 1 On the Home screen click the Messages icon 2 Press the key gt Search 3 Press the key e To view a list of saved searches click Recall e To change a saved search click Recall Highlight a search Press the key gt Edit Search Change the search criteria Press the 8 key gt Save To delete a saved search click Recall Highlight a search Press the key gt Delete Search Search for a contact in your organization s address book To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact you
73. 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Clear the Confirm Delete check box 4 Press the key gt Save Turn off the prompt that appears when you mark messages as opened 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Clear the Confirm Mark Prior Opened check box 4 Press the key gt Save Text messages About text messages To send and receive text messages your wireless service provider must set up your wireless service plan for text messaging Depending on your wireless service provider this feature might not be supported Depending on the typing input language that you use to type your text messages your messages might display to your recipients differently than you expect Depending on your wireless service provider you might also be able to send and receive the following media files in text messages jpg gif wbmp midi vcf vCard ics iCalendar avi mpg or mov f you have more than one phone number associated with your BlackBerry device your device sends text messages using the first phone number that appears in the My Number field in the Phone application 77 User Guide Messages Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider 1 On
74. 105 User Guide Media View properties for a media file 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Highlight a media file 5 Press the key gt Properties Podcasts Play a media file 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Click a media file e To play a media file click the gt icon e To pause a media file click the J icon e To stop a media file click the J icon e To move to the next media file click the gt icon e To move to the previous media file or the beginning of the media file that is currently playing click the lt q icon e To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device To mute the volume press the g key on the top of your device To turn off mute press the _ key again If you press the g key during a call your device mutes the call so that you can hear others on the call but they cannot hear you Related topics Mute a call 38 Amplify the volume using the audio boost feature 105 Improve sound quality for media files 105 Amplify the volume using the audio
75. 2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham Surrey TW20 9LF United Kingdom Published in Canada 272
76. A skipped content bar appears in a document More content is available for you to download to your BlackBerry device 1 To download the content click the skipped content bar 2 Click More 101 User Guide Files A message or attachment does not appear or is truncated Try the following actions Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the key gt More or More All e Ifyou are downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide 1 To download the slide highlight the slide 2 Press the key gt Retrieve 102 User Guide Media Media Music Play a media file On the Home screen click the Media icon Click a media type If necessary click a category Click a media file e To play a media file click the gt icon e To pause a media file click the J icon e To stop a media file click the J icon e To move to the next media file click the p gt icon To move to the previous media file or the beginning of the media file that is currently playing click the lt q icon e To fast forward or rewind a media file click the progress bar On the trackpad slide yo
77. BlackBerry device with a Bluetooth enabled device before you can connect to it For more information about preparing the Bluetooth enabled device for pairing see the documentation that came with the Bluetooth enabled device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Options gt Add New Device gt Search Click a Bluetooth enabled device If necessary do one of the following e Ifthe Bluetooth enabled device does not have a keyboard for example a wireless headset on your BlackBerry device type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device The passkey is most often a numeric or alphanumeric code e Ifthe Bluetooth enabled device has a keyboard for example a laptop type a pairing passkey of your choice on both devices AWN gt 209 User Guide Manage Connections Related topics Turn on Bluetooth technology 17 Connect to a paired Bluetooth enabled device To perform this task Bluetooth technology must be turned on and your BlackBerry device must be paired with the Bluetooth enabled device Your BlackBerry device might attempt to connect to the Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range 1 On the Home screen click the connections area at the top of the screen or
78. Bluetooth technology To perform this task the paired Bluetooth enabled device must support data encryption On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Options Press the key gt Options Select the Encryption check box Press the key gt Save Ok WN gt Turn off automatic reconnection to Bluetooth enabled devices By default when you turn on your BlackBerry device your device attempts to connect to the last Bluetooth enabled device that you used On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Options Press the key gt Options Clear the Connect on Power Up check box Press the key gt Save OR WN gt 214 User Guide Manage Connections Troubleshooting Bluetooth technology cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth enabled device the passkey might already be defined On your BlackBerry device in the Enter passkey for lt device name gt field try typing OOOO My list of paired Bluetooth enabled devices does not appear Try performing the following actions e Verify that Bluetooth technology is turned on e Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list Related topics Bluetooth technology basics 209 cannot pair with a Blue
79. E E E TEER AM OUI DGS MOORING BOWS E fa E E E E E E EEEE EEES EE E E E ENEE TE EER EN PESEE EE EE IEEE EEE TEA A A A I E E ESEA A A S EEN AEA OE CASTING AASV 5 ss0ss cevucsacsccuserasceasesnicvastosscrsivanssvasssvbyacnastas ssccanada evosseauenduvesusneayevienen EE E EE Meetings Conference call meetings Synchronizing calendar Calendar OPE OMS ssc eeir raan r aT E a T T N EE E E RTN EEEE E E e ra EOE NER AEN TE TESE NiS Calendar SnoriCUtS sanerironen eei E N E E OE E E E EN E ES Troubleshooting Calendar ssisccisssesscxzssyssconnedseccunrsusvens asus soos onsedeavensoshsoeeochssasactonstuecstinoesbenbesttipcbisdascesassdtbiosiosnenes iatatsosuodaectiiaceutovdeesSissyelalonda alvioadheatdieeteennonicgtodie TSF UEIEELS 4 eg cx we cen S A a esas eam Save Sk Go tes ds Cota cog ce Sees ol as di Va vases Sea celine dea ana Sn deta cles aoa bua Geese seanau Onlovans Contact basics Customizing contacts Synchronizing contacts Personal distihution lists smioran mannana A R E I E E TA TEE NI EATE ETENE Ei ETEESI ea TOETS SoaeaUaNENe Multiple CO eat IS tS snene E a EE E E EER Contact list options Troubleshooting Contacts Get the date and time from the wireless network automatically Set the date and time Change what appears on the screen when your device is CHArGiNG s ssseecssecssseecssesesnesesnsecesnecesnscesssccesnsecunseessecesnuscesuscesnssessuscesnseesnsesssueessuseesnueessuesesneeessneesnneeees
80. Example If the participant and moderator conference call bridge number is 1 800 555 5555 the moderator access code is 55555 and the participant access code is 55551 type CCP 18005555555x55555 CCM 18005555555x55551 followed by a space Enter a conference call meeting Do one of the following e Ina meeting notification click Join Now e Inthe calendar highlight the meeting Press the key gt Join Now Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry device 1 On the Home screen click the Calendar icon 2 Press the key gt Options gt Conference Calling 3 Type your conference call information 4 Press the key gt Save Synchronizing calendar About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry device and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network When you file or delete email on your device these email should be filed or deleted in your email application Likewise any changes that you make to email in the email application on your computer should be
81. Guide DSML Directory Service Markup Language DSML certificate server A BlackBerry device uses a DSML certificate server to search for and download certificates EAP FAST Extensible Authenticatio Protocol Flexible Authentication via Secure Tunneling EAP SIM Extensible Authenticatio Protocol Subscriber Identity Module EAP TLS Extensible Authenticatio Protocol Transport Layer Security EAP TTLS Extensible Authenticatio Protocol Tunneled Transport Layer Security ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GAN generic access network GPS Global Positioning System GSM Global System for Mobile communications HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol LDAP Glossary 265 User Guide Glossary Lightweight Directory Access Protocol LDAP certificate server A BlackBerry device uses an LDAP certificate server to search for and download certificates and PGP keys LED light emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer MCC mobile country code MMS ultimedia Messaging Service MNC mobile network code MTP edia Transfer Protocol OCSP Online Certificate Status Protocol
82. M Lotus Notes native encrypted messages f your email account uses a BlackBerry Enterprise Server that supports this feature you can read messages on your BlackBerry device that are sent using IBM Lotus Notes native encryption You might also be able to send forward or reply to messages using IBM Lotus Notes native encryption Before you can send or receive IBM Lotus Notes native encrypted messages you must import your IBM Lotus Notes ID file using Lotus iNotes previously known as IBM Lotus Domino Web Access or using the BlackBerry Desktop Software For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software see the Help in the BlackBerry Desktop Software When you send or receive BM Lotus Notes native encrypted messages you might be prompted to type your IBM Lotus Notes ID password PGP protected messages For more information about PGP protected messages visit www blackberry com docs smartphones Click your BlackBerry device model and view the User Guide PGP protected message basics About signing and encrypting messages f your email account uses a BlackBerry Enterprise Server that supports this feature you can digitally sign or encrypt messages to add another evel of security to email and PIN messages that you send from your BlackBerry device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send When you
83. Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue 1 In the Contacts application Calendar application Tasks application or MemoPad press the key gt Options 2 If necessary click a calendar or contact list 3 Select the Wireless Synchronization check box 4 Press the key gt Save If you use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software About backing up and restoring device data f you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data including messages organizer data fonts saved searches and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software f your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your device over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you upda
84. Media icon or Files icon Find and highlight a file Press the key gt Send Click a message type AWN gt Open a link in a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 Ina file highlight a link 2 Press the key gt Get Link or Retrieve To return to the file press the key Set font options for a file or an attachment 1 Ina file or an attachment press the key gt Options 2 Change the font fields 3 Press the key gt Save View properties for a file You can view the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the key gt Properties 87 User Guide Messages vCard contact attachments About vCard contact attachments vCard contact attachments vcf files contain information for a specific contact When you add a vCard contact attachment to an email message recipients of your email message can view your contact information or add it to the contact list on their BlackBerry device When you open an email message that contains a vCard contact attachment a book icon appears at the end of the message with the name of the attached contact Add a contact to your contact list from a contact attachment In a contact attachment press the key gt Add to Contacts or Update Contact
85. N Type text using the predictive input method When you are typing text perform any of the following actions 254 User Guide e To select the highlighted suggestion and start typing a new word press the Enter key e To select the highlighted suggestion and continue typing the same word click the word e To ignore the suggestions keep typing Predict words as you type You can set your BlackBerry device to display a list of suggested words as you type On the Home screen or in a folder click the Options icon Click Language and Text Input Click Show Text Input Options Select the Predictive Input check box Press the Menu key Click Save DuUAWNS To stop predicting words as you type clear the Predictive Input check box Accessibility options 255 User Guide Calculator Calculator Use the calculator On the Home screen or in the Applications folder click the Calculator icon e To press a key in the calculator click the key or press the corresponding key on the BlackBerry device keyboard Convert a measurement 1 On the Home screen or in the Applications folder click the Calculator icon 2 Type a number 3 Press the key e Toconvert the number from imperial to metric click To Metric e To convert the number from metric to imperial click From Metric 4 Click a conversion type 256 User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy br
86. OODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES NESS OPPORTU ITH ANY APPLICAT WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORES SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOU OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY HE LIMI DEMA OFTHIS AGREEMENT OR O S AGENTS SUPPLI AIRTIME SERVICE PROVIDERS AND THEIR RESPE ASSIG IN ADDITION TO THE LIMIT DISTRIBUTOR SUPPLIER ATIONS EXCLUS D OR ACTION BY Y OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREAC ONS AND DISCLAIMER OU INCLUDING BUT F ANY REMEDY CONTAI RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third provider has agreed to support CT DEPENDENT CONTRACTOR OF R 5 EVENUES FAILURE TO REALIZE ANY HEREIN SHALL APPLY A HAT IS THE SUBJECT OF THE CLAIM ITY OR CORRUPT TIONS USED IN CO CES OR ANY PORT Legal notice PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM T AXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION N OR ITS USE OR PERFORMANCE O PARTY PRODUCTS AND
87. On the Home screen or in the Applications folder click the Clock icon Press the key gt Options Change the When Charging field Press the key gt Save 159 User Guide Clock Change the clock face You can Set a different clock face for the clock stopwatch and timer 1 On the Home screen or in the Applications folder click the Clock icon Press the key gt Options 2 3 Change the Clock Face field Stopwatch Face field or Timer Face field 4 Press the key gt Save Display a second time zone on the clock You can show two times zones on the clock For example if you travel to a different time zone you can display the time in your current location and the time in your home time zone On the Home screen or in the Applications folder click the Clock icon Press the key gt Options Change the Home Time Zone field Press the key gt Save AWN Turn on the alarm On the Home screen or in the Applications folder click the Clock icon Press the key gt Set Alarm On the trackpad slide your finger up or down to highlight On or Weekdays Click the trackpad AWN At the top of the Home screen a clock indicator appears To set additional alarms or to set alarms for certain days of the week you can schedule alarms through the Calendar application Related topics Turn off your device 216 Silence the alarm e If snooze is not turned on click Dismiss e If snooze is turned on click Sn
88. SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE R NON PERFORMANCE OF ANY SOFTWARE NDIRECT SPECIAL PUNITIVE OR AGGRAVATED EXPECTED SAVINGS BUSINESS INTERRUPTION ON OR LOSS OF DATA FAILURES TO TRANSMIT JUNCTION WITH RIM PRODUCTS OR SERVICES ION THEREOF OR OF ANY AIRTIME SERVICES EEN AND EVEN IF R JURISDICTION R RIM HAS BEEN ADVISED OF THE POSSIBILITY OF IM SHALL HAVE NO OTHER OBLIGATION DUTY RRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION OT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY HES OR THE FAILURE OF THE ESSENTIAL PURPOSE NED HEREIN AND B TO RIM AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING VE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS TATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT M OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR Party Products and Services it is your responsibility to ensure that your airtime service all of their features Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and features Installation or use of 1 Third Party Products and Services with RIM s produ
89. Set Up Wi Fi gt Other Ways to Connect gt Manually Connect to Network In the SSID field type the name of the Wi Fi network Click Next In the Security Type field click the Wi Fi network security type and specify any requested information Click Save and Connect Ou AWNS Related topics Options for saved Wi Fi networks 206 Change move or delete a saved Wi Fi network On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Set Up Wi Fi Network gt Saved Wi Fi Networks Highlight a saved Wi Fi network Press the key e To change options for the saved network click Edit Change the options Click Save e To move the saved network and change the order that your BlackBerry device tries to connect to your saved networks click Move Click a new location e To delete the saved network click Delete AWN Related topics Options for saved Wi Fi networks 206 Prevent your device from connecting to a saved Wi Fi network 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Set Up Wi Fi gt Saved Wi Fi Networks 3 Highlight a saved Wi Fi network 4 Press the key gt Disable Turn on the prompt that appears for hotspots By default your BlackBerry prompts you if you are within range of a saved Wi Fi network that appears to be a hotspot If you turn off these prompts you can turn
90. TEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and or their counterparts in other nations 5 490 165 5 504 773 5 506 865 5 228 054 5525229 5 267 261 5 568 483 5337338 5 600 754 5 657 420 5 416 797 5 659 569 5 778 338 Copyright c 1999 2006 The Board of Trustees of the University of Illinois All Rights Reserved perf performance test Mark Gates Ajay Tirumala Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook ational Laboratory for Applied Network Research ational Center for Supercomputing Applications University of Illinois at Urbana Champaign Www ncsa uiuc edu 5 511 073 5 544 196 5 414 796 5 710 784 Permission is hereby granted free of charge to any person obtaining a copy of this software Iperf and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions e Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimers e Redistributions in binary form must reproduce the above copyright notice this list o
91. Tab icon e Toopena new tab for a link on a web page highlight the link Press the key gt Open Link in New Tab e To switch between tabs in the browser press the key gt Tabs Click a tab e Toclose a tab in the browser press the key gt Tabs Highlight a tab Click the gg icon Reconcile email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry device 1 On the Home screen click the Messages icon 1 User Guide Quick Help Press the 55s key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Select the Wireless Reconcile check box Press the 8 key gt Save ax WHR If your device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email in personal folders For more information see the Help in the BlackBerry Desktop Software Add a signature to your work email To perform this task your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator For information about completing this task for a personal email account that you have on your BlackBerry device such as Google Mail or Windows Live Hotmail visit blackberry com docs smartphones and click BlackBerry Internet Service manua
92. Up Wi Fi 3 Ifyou want to connect to a public hotspot or to a Wi Fi network that does not require authentication select the Show Open networks only check box 4 Click the Wi Fi network that you want to connect to 5 If the Wi Fi network requires authentication type a password for the network The name of the Wi Fi network appears at the top of the Home screen Connect to a Wi Fi network using Wi Fi Protected Setup If your wireless router or wireless access point includes Wi Fi Protected Setup you can quickly connect to a Wi Fi network without entering a long password 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Set Up Wi Fi gt Other Ways to Connect e To use the Wi Fi Protected Setup button on your router or access point click Press Button on Router On your router or access point press the Wi Fi Protected Setup button On your BlackBerry device click Start e Tousea PIN click Enter PIN into router On your device click Start Your device provides you with a PIN On the administration screen for your router or access point type the PIN 204 User Guide Manage Connections Connect to a Wi Fi network manually If you know the name of the Wi Fi network that you want to connect to you can manually connect to the network On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click
93. Use grayscale or reverse contrast for the screen display 1 On the Home screen or in a folder click the Options icon 2 Cl ick Accessibility To use grayscale for the screen display change the Color Contrast field to Greyscale To use reverse contrast for the screen display change the Color Contrast field to Reverse Contrast 3 Press the key gt Save The mes About themes Depen ding on your wireless service provider you might be able to set a theme on your BlackBerry device that changes how items such as applications indicators words and icons appear Themes might be preloaded on your device or you might be able to download themes that are in cod file format Switch themes 1 2 Cl 3 l A C On the Home screen or in a folder click the Options icon ick Display gt Screen Display the Theme section click a theme ick Activate To delete a theme click the theme Click Delete Download a theme Depending on your wireless service provider this feature might not be supported 1 On the Home screen or in a folder click the Options icon 2 Cl 182 ick Display gt Screen Display User Guide Screen display 3 Press the key gt Download Themes Troubleshooting Display My display changed Depending on your theme display options such as icons fonts and your Home screen background might change when you switch themes No application opens when I press a Convenience key Try the
94. administrator On the Home screen click the Calendar icon Press the key gt New Appointment Type the meeting information Press the key gt Invite Attendee Click a contact To add another contact to your meeting repeat steps 4 to 5 Press the key gt Save Related topics Turn off your device 216 NOURWNS Set an alarm On the Home screen click the Calendar icon Press the key gt New Alarm Type the alarm information If you want the alarm to recur change the Recurrence field Press the key gt Save OR wW NS Switch calendars If your BlackBerry device is associated with multiple email accounts you might have multiple calendars on your device If you have multiple calendars on your device you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service provider 1 On the Home screen click the Calendar icon 2 Press the key gt Select Calendar 3 Click a calendar 143 User Guide Calendar Meetings Schedule a meeting To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator On the Home screen click the Calendar icon Press the 82 key gt New Appointment Type the meeting information Press the 8 key gt Invite Attendee Click a contact To add
95. administrator e Ifyou have a Wi Fi enabled BlackBerry device the Wi Fi network that your device is connected to must support connections to a VPN For more information contact your administrator e Ifyou use a software token to log in to a VPN the software token must be on your device and the software token information that appears in the VPN profile must be correct Log in to a VPN 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt VPN 3 To connect to your organization s network click Log in Change the user name and password for a VPN profile On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt VPN Highlight a VPN profile Press the key gt Edit In the Username field type a new user name In the Password field type a new password Press the key gt Save NOU RWNS Change the software token for a VPN profile To perform this task the software token that you want to use must be installed on your BlackBerry device For more information contact your administrator 239 User Guide Security On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt VPN Highlight a VPN profile Press the key gt Edit Change the Software Token Serial Number field Press the key gt Save DaN About software tokens You might need a softwa
96. ame Word Mole game Some less common words might not be in the dictionary on your BlackBerry device Try submitting more commonly used words 263 User Guide Glossary Glossary ADN An abbreviated dialing number ADN is a short telephone number such as 911 or 112 that is used to reach public services APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software a device with BlackBerry Built In software or a device that is running the BlackBerry Application Suite BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services BlackBerry MDS BlackBerry Mobile Data System cc carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject Each certificate has an corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authentic and can be trusted CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list CRL server A BlackBerry device uses a CRL server to check the most recently published revocation status of a certificate Certificate authorities publish certificate revocation lists on CRL servers DNS Domain Name System DSA Digital Signature Algorithm 264 User
97. ange the Default text encoding field 4 Press the key gt Save Receive a prompt before you close the browser or stream media from the Internet 1 On the Home screen click the Browser icon 2 Press the key gt Options 3 Inthe General section below Prompt Before do one of the following e To receive a prompt confirming that you want to close the browser when you have multiple tabs open select the Closing Tabs on Exit check box e To receive a prompt confirming that you want to close the browser after you press the key select the Closing Browser on Escape check box e To receive a prompt before your BlackBerry device uses your wireless service provider s browser portal to stream media from the Internet select the Switching to Carrier Network for Streaming Media check box 4 Press the key gt Save Delete browsing information Your BlackBerry device saves some information in your browser to improve your browsing experience You can delete password information browser history cookies content that has been pushed to your device and the browser cache 1 On the Home screen click the Browser icon 2 Press the key gt Options 3 Inthe Privacy and Security section below Clear Browsing Data select the check boxes beside the types of browsing information that you want to delete 4 Click Clear Now Turn off cookies in the browser On the Home screen click the Browser icon Press the key gt Options In
98. anguage that you are using some shortcuts might not be available 51 User Guide Change your ring tone Check your voice mail Set up speed dial for a contact Add an extension to a phone number Type a letter in a phone number field Insert a plus sign when typing a phone number Turn on or turn off the speakerphone during a call Stop listening to a call with a wireless headset Change the active phone number Troubleshooting Phone cannot make or receive calls Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your wireless service plan includes phone or voice services e Ifyou cannot make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing Phone From the Home screen press the key Press the key gt Phone Ring Tones Press and hold 1 From the Home screen or in the phone application press and hold the key that you would like to assign speed dial to Press the Alt key and X Type the extension number Press the Alt key and the letter key Press O Press the key on the keyboard Press the key on the keyboard From the Home screen press the key Click your phone number at the top of the screen Click a phone number e Ifyou have traveled to another country and you have not changed your smart dialing options dial the full phon
99. annot hear you Related topics Mute a call 38 Amplify the volume using the audio boost feature 105 Improve sound quality for media files 105 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos On the Home screen click the Media icon Press the key gt Media Options Select the Audio Boost check box Read the warning on the screen and if you want to proceed click Yes Press the key gt Save Uaw NS Improve sound quality for media files Depending on your BlackBerry device model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your device 1 On the Home screen click the Media icon 2 Press the key gt Media Options 3 Change the Headset Music EQ field 4 Press the key gt Save Rename move copy or delete an audio file or a video file You can rename only media files that you added 1 On the Home screen click the Media icon Press the key gt Explore 2 3 Find and highlight an audio file or a video file 4 Press the key e To rename the file click Rename Type a name for the file Click Save e To move or copy the file to another location click Cut or Copy Find the location that you want to move or copy the file to Press the 8 key gt Paste e To delete the file click Delete
100. another contact to your meeting repeat steps 4 to 5 Press the 2 key gt Save NOURWNS Related topics Turn off your device 216 Delete an appointment meeting or alarm 1 On the Home screen click the Calendar icon 2 Highlight an appointment meeting or alarm 3 Press the key gt Delete Respond to a meeting invitation 1 Ina meeting invitation press the key 2 Click Accept Tentative or Decline 3 Ifyou declined a delegated meeting invitation do one of the following e To decline the meeting click Decline e To delegate the meeting back to the sender so that the sender can re delegate it click Delegate 4 Doone of the following e To send the response without adding comments click Send Response e To add a comment to your response click Add Comments Type a comment Press the key gt Send Note If you delete a meeting invitation from the Messages application before you accept or decline it the meeting is deleted from the email application on your computer 144 User Guide Calendar View your calendar when responding to a meeting In a meeting invitation press the key gt View Calendar To return to the meeting invitation press the key Check availability of meeting participants To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator You can only check availability of meeting parti
101. aracter key Press and hold the letter key and on the trackpad slide your finger left or right For example to type press and hold U and slide your finger left until appears Release the letter key when the accented or special character appears Press and hold the Alt key and press the number key Press a number key You do not need to press the Alt key Press the Alt key and the Left Shift key To turn off NUM lock press the Left Shift key or Right Shift key Press the Left Shift key or Right Shift key and on the trackpad slide your finger up or down Press the Left Shift key or Right Shift key and on the trackpad slide your finger left or right Press the Left Shift key or Right Shift key and the Backspace Delete key Press the Alt key and click the trackpad Press the Left Shift key or Right Shift key and click the trackpad 173 User Guide Typing Troubleshooting Typing I cannot check spelling You can check only the spelling of text that you type You can check spelling in English Afrikaans Arabic Catalan Czech Danish Dutch French German Greek Hebrew Hungarian Italian Norwegian Polish Portuguese Romanian Russian Spanish Swedish and Turkish 174 User Guide Keyboard Keyboard Change the keyboard layout AWN On the Home screen or in a folder click the Options icon Click Typing and Input gt Keyboard Change the Keyboard Layout field Press the key gt Save Change th
102. ars set this field to the appropriate email account Change the Delete On field to Mailbox amp Handheld Press the key gt Save It takes a short period of time for email to be deleted over the wireless network Uaw N Related topics Delete messages 62 Empty the deleted items folder on your computer from your device To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the key gt Options gt Email Reconciliation 1 2 3 Ifthe Message Services field appears set this field to the appropriate email account 4 Press the key gt Purge Deleted Items About synchronization conflicts Asynchronization conflict occurs when you change the same email or organizer data item on your BlackBerry device and inthe email application on your computer If you reconcile your email using wireless email reconciliation on your device you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer
103. assword Keeper icon 2 Highlight a password 3 Press the key gt Copy Username or Copy Password To clear the clipboard press the key gt Clear Clipboard Note Passwords are not encrypted when they are on the clipboard Prevent password copying On the Home screen or in the Applications folder click the Password Keeper icon Press the key gt Options 1 2 3 Clear the Allow Clipboard Copy check box 4 Press the key gt Save Set a limit for password attempts in the password keeper On the Home screen or in the Applications folder click the Password Keeper icon Press the key gt Options Set the Password Attempts field Press the key gt Save AWN Hide passwords in the password keeper On the Home screen or in the Applications folder click the Password Keeper icon Press the key gt Options 1 2 3 Clear the Show Password check box 4 Press the key gt Save To show passwords in the password keeper again select the Show Password check box Encryption For more information about encryption and advanced security features visit www blackberry com docs smartphones Click your BlackBerry device model and view the User Guide 231 User Guide Security About encrypting data on your device When encryption for data on your BlackBerry device is turned on your device uses a private key to encrypt data as it is stored on your device including data that your device receives when it is
104. at are not visible in the folders in the Pictures application highlight the folder Press the key gt Delete The folders that you imported are deleted from their locations on your device memory or media card Find a picture that you took with the camera Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application If you have filed your pictures in other folders they will no longer appear in the Camera Pictures folder 1 On the Home screen click the Media icon gt Pictures icon 2 Click the Camera Pictures folder Voice notes Record a voice note 1 On the Home screen click the Media icon gt Voice Notes Recorder icon Click the record icon 3 Do any of the following e To pause recording click the pause icon To resume recording click the record icon e To stop recording click the pause icon Click the stop icon Note When you stop recording a voice note the voice note is automatically saved Play a media file On the Home screen click the Media icon Click a media type If necessary click a category Click a media file e To play a media file click the gt icon e To pause a media file click the J icon e To stop a media file click the Jj icon e To move to the next media file click the gt icon e To move to the previous media file or the beginning of the media file that is currently playing click the lt q icon To fast forward or rewind a med
105. authentication To perform this task you must have set a password for your BlackBerry device and have the smart card password that you received with your smart card 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password e To use a smart card and your device password to unlock your device set the Authentication Type field to Smart Card e To use your connected smart card reader even if the smart card is not inserted and your device password to unlock your device set the Authentication Type field to Proximity Select the Prompt for Device Password check box 3 Press the key gt Save 238 User Guide Security VPN settings Depending on the options that your administrator has set for you this feature might not be supported About VPN profiles A VPN profile contains the information that you require to log in to your organization s network over VPN If you have a Wi Fi enabled BlackBerry device and if your organization uses a VPN to control access to its network you might be able to log in to the VPN and access your organization s network using a Wi Fi network Depending on your organization you might have more than one VPN profile on your BlackBerry device For more information about VPN profiles contact your administrator Prerequisites Logging in to a VPN e Your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your
106. ay language change the Display Language field e To change the typing language change the Typing Language field e To change the language for voice commands change the Voice Dialing field 3 Press the key gt Save Use a shortcut for switching typing input languages when you are typing 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Language e To switch the typing input language by holding the Alt key and pressing the Enter key change the Shortcut Keys field to Alt Enter e To switch the typing input language by holding the Shift key and pressing the Space key change the Shortcut Keys field to Shift Space 3 Press the key gt Save To turn off the shortcut for switching typing input languages change the Shortcut Keys field to None Add a display language You can use the BlackBerry Desktop Software to add a display language to your BlackBerry device To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Connect your device to your computer and open the BlackBerry Desktop Software For more information about adding applications and display languages see the Help in the BlackBerry Desktop Software 178 User Guide Language Delete a language You can delete languages that you do not use to increase the amount of space available 1 On the Home screen or in a folder click the S
107. ber at the top of the screen 3 Click the phone number that you want to set as the active phone number Phone options Turn on dialing from the Lock screen 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password 3 Select the Allow Outgoing Calls While Locked check box 4 Press the key gt Save Sort phone numbers or contacts on the Phone screen 1 From the Home screen press the key 2 Press the key gt Options gt Call Logs and Lists e To sort phone numbers or contacts by frequency of use change the Phone List View field to Most Used e To sort contacts alphabetically by contact name change the Phone List View field to Name To sort phone numbers or contacts by most recent use change the Phone List View field to Most Recent 3 Press the key gt Save 49 User Guide Phone Hide or display your phone number when you make calls Your wireless network can override the option that you choose 1 From the Home screen press the key 2 Press the key gt Options gt In call Settings e To hide your phone number when you make calls change the Restrict My Identity field to Always e To display your phone number when you make calls change the Restrict My Identity field to Never To allow your wireless network to decide whether to hide or display your phone number change the Restrict My Identity field to Network Determined 3 Press the key gt Save Turn off the pr
108. c Addresses Phone Numbers or PINs Type the contact information Press the 4 key on the keyboard Press the key gt Save Du RWN gt 85 User Guide Messages Reset a blocked message counter 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Firewall 3 Highlight a message type 4 Press the key gt Reset Count or Reset All Counts Attachments About files and attachments You can view and download attachments and save them to the BlackBerry device memory or on a media card If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization s network you can preview files from your organization s network and save the files to your device or attach them directly to email messages without downloading them You can use the Files application to view a list of all the files that are saved on your device You can also rename move and delete files on your organization s network from your device To change attachments or files that you download you can use third party editing applications such as Documents to Go that are designed for use on BlackBerry devices Open a file or an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 Ina message meeting invitatio
109. can also set up email addresses and social networking accounts The Setup application should appear automatically the first time that you turn on your device 1 If the Setup application does not appear automatically on the Home screen or in a folder click the Setup icon 2 Click a section to change options or to complete a short series of prompts that help you set the options 13 User Guide Quick Help Turn on or turn off a network connection You should keep network connections turned off in certain places such as on an airplane or in a hospital For more information see the Safety and Product Information booklet for your BlackBerry device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon To turn ona network connection select the check box beside a connection type e To turn off a network connection clear the check box beside a connection type e To turn on the network connections that were turned on previously click Restore Connections Find your phone number Do one of the following e To view your active phone number from the Home screen press the key Your phone number appears at the top of the screen e Ifyou have multiple phone numbers associated with your BlackBerry device to view a list of your phone numbers from the Home screen press the key Click the phone number at the top of the screen If your wireless service plan supports text messaging the first
110. ce call by joining calls together and not if you create a conference call meeting in the calendar If you make a conference call you can leave the conference call and the call continues without you Depending on your wireless service provider this feature might not be supported During a conference call press the key gt Transfer or Flash Call logs About call logs Call logs appear in the phone application and show the status of recent calls by showing either a missed call indicator placed call indicator or received call indicator A call log also includes the date of the call the phone number and the estimated duration of the call For more information about the exact duration of a call contact your wireless service provider The phone list view option allows you to sort how call logs appear in the phone application Depending on how you set your call logging options you can also view call logs in the messages application Depending on your theme when you miss a call a missed call indicator might also appear at the top of the Home screen You can also add notes to call logs or send call logs as email messages Unless you delete a call log it is stored on your BlackBerry device for 30 days 47 User Guide Send a call log From the Home screen press the key Highlight a call log Press the key gt View gt View History Press the key gt Forward AWN gt Delete call logs 1 From the Home screen press the key
111. cipants in your organization In a meeting or meeting invitation below the list of meeting participants click View Availability e Ifyou are the meeting organizer to select the next time that all meeting participants are available click Next Available Time e To view a list of the statuses that are associated with the colored bars on the screen for example busy or tentative press the key gt Show Legend Change the list of participants for a meeting To perform this task you must be the meeting organizer In a meeting in the Accepted or Declined field highlight a contact Press the key Click Invite Attendee Change Attendee or Remove Attendee Press the key gt Save AWN Forward a meeting invitation To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator If you do not have the option to forward a meeting invitation you might be able to delegate a meeting invitation instead In a meeting or a meeting invitation press the key gt Forward Note If you forward a meeting invitation on behalf of the meeting organizer only the meeting organizer receives the recipient s response Delegate a meeting invitation To perform this task you must be using IBM Lotus Notes and your email account must be associated with a BlackBerry Enterprise Server that
112. ck box beside the channel e If no cell broadcast channels appear on the screen highlight the Empty field Press the key gt Add Channel Type the channel ID and a nickname Click OK 4 Select the check box beside a language 5 Press the key gt Save To turn off cell broadcasting clear the Cell Broadcasting Service check box Before you turn off cell broadcasting verify that your wireless service provider does not use cell broadcasting to manage services such as preferred rates based on your location Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services such as preferred rates based on your location On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Cell Broadcast Settings In the Channels section highlight a cell broadcast channel Press the key e To stop receiving messages from the cell broadcast channel click Disable e To delete the cell broadcast channel click Delete Channel AWN gt Rename a cell broadcast channel 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Cell Broadcast Settings 84 User Guide In the Channels section highlight a cell broadcast channel Press the key gt Set Nickname Type a name for the cell broadcast channel Click OK Press the key gt Save NOW RW
113. ck the lap icon e To stop timing click the start stop icon again e To send the results in a message press the key gt Send Results Click a message type 161 User Guide Clock Use the timer 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key gt Timer 3 Press the key gt Set Timer 4 Set the time 5 Click OK e To start or stop the timer click the start stop icon e To reset the timer click the reset icon The timer continues to count down after you exit the Clock application Change timer notification options On the Home screen or in the Applications folder click the Clock icon Press the key gt Options In the Countdown Timer section change the Timer Tone Volume or Vibration fields Press the key gt Save AWN Troubleshooting Clock The time on my device is incorrect 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key gt Set Time 3 Try one of the following actions e If the Set Time field is set to Automatic press the gt Update Time e Ifyou have traveled to a different time zone set the Time Zone field to display the correct time zone e Ifyou are in a region that has recently made changes to daylight saving time or has switched to a different time zone you might need to update the time zone data on your BlackBerry device To update the time zone data press the key gt Get Time Zone Updates For
114. clear the Enable Quick Entry check box Schedule an appointment Change to Agenda view Change to Day view Change to Week view Change to Month view Move to the next day week or month Move to the previous day week or month Move to the current date Press C Press A Press D Press W Press M Press the Space key Press the Shift key and the Space key Press T 35 User Guide Shortcuts Move to a specific date Press G Search shortcuts Depending on the typing input language that you are using some shortcuts might not be available Search for an item on your BlackBerry device Start typing on the Home screen Search for a contact in a list of contacts Type part or all of a contact name or type initials separated by a space Search for text in a message Press S Search for text in a file or an attachment Press F Search for text on a web page Press F Search for text in a presentation Press F Note You can change what happens when you type on the Home screen To search for text in a presentation you must view the presentation in text view or in text and slide view Troubleshooting Shortcuts cannot use a shortcut Depending on the typing input language that you are using some shortcuts might not be available Try changing the typing input language Related topics Change the language 18 36 User Guide Phone Phone Phone basics Find your phone number Do one of the following e To view your ac
115. click the Manage Connections icon 2 Click Bluetooth Options 3 Highlight a Bluetooth enabled device 4 5 Press the key gt Connect If necessary verify that the same number appears in the dialog box for both paired devices To disconnect from a paired Bluetooth enabled device highlight the device Press the key gt Disconnect Related topics Turn on Bluetooth technology 17 Switch to a paired Bluetooth enabled device during a call To perform this task you must turn on Bluetooth technology 1 During a call press the Menu key 2 Click Activate lt Bluetooth device gt Related topics Turn on Bluetooth technology 17 Share contacts with a paired Bluetooth enabled car kit 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Bluetooth Options 3 Highlight a Bluetooth enabled car kit 4 Press the key gt Transfer Contacts Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology 1 On the Home screen click the Media icon 2 Click a media type 3 Press the key gt Receive Using Bluetooth 4 Senda media file from the paired Bluetooth enabled device 5 Click Yes gt Save Related topics 210 User Guide Manage Connections Turn on Bluetooth technology 17 Send a media file You can only send media files that you added On the Home screen click the Media icon Click a
116. con to appear on the Home screen for text messages Depending on your theme a separate icon might already appear by default 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Inbox Management e To hide messages from specific email accounts in the Email Accounts section clear the check box beside one or more email accounts e To hide text messages in the Other Message Types section clear the Text Messages check box 3 Press the key gt Save Filing email About synchronization of email folders You can add change or delete email folders in the email application on your computer or in the Messages application on your BlackBerry device If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports this feature changes that you make to email folders are synchronized over the wireless network If wireless email reconciliation is turned off or is not available for your device you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry Desktop Software For more information about email reconciliation see the Help in the BlackBerry Desktop Software Related topics Reconcile email over the wireless network 11 File an email To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For m
117. contact e To change a SIM card contact press the key gt Edit Change the contact information Press the key gt Save e To delete a SIM card contact press the key gt Delete Store text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry device uses a SIM card and you set your SIM card to store text messages your text messages still appear in the Messages application 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Text Messaging 3 Change the Leave Messages On SIM Card field to Yes 4 Press the key gt Save To stop storing text messages on your SIM card change the Leave Messages On SIM Card field to No If you change this field to No your text messages are deleted from your SIM card Change the display name for a phone number If your SIM card supports more than one phone number you can personalize the display name for your phone numbers On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt SIM Card Highlight a phone number Press the key gt Edit SIM Phone Number Type a display name for the phone number Press the 4 key on the keyboard Du RWN gt About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry device If you lock your SIM card with a PIN code o
118. cts and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so If required you are responsible for acquiring them You should not install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Services that are provided with RIM s products and services are provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees representations or warranties of any kind by RIM and RIM assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties except to the extent expressly covered by a license or other agreement with RIM Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server BlackBerry Desktop Software and or BlackBerry Device Software 270 User Guide Legal notice The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRIT
119. d Press the key gt Save AWN gt View pictures in list view or thumbnail view 1 On the Home screen click the Media icon gt Pictures icon 2 Click a category 3 Press the key gt View List or View Thumbnail Create a picture folder On the Home screen click the Media icon gt Pictures icon Press the key gt New Folder If necessary change the location that the folder is created in Type a name for the folder Click OK Uaw NS Import pictures to the Pictures application Media Importing pictures from other folders on your BlackBerry device or media card into the Pictures application allows you to have access to your pictures while maintaining your existing folder structures and file locations 1 On the Home screen click the Media icon gt Pictures icon 2 Press the key gt Import Pictures Folders that contain pictures that are not saved in the Picture Library folder or Camera Pictures folder appear 3 Select the check boxes beside the folders that you want to import Click Import Pictures 113 User Guide Media To delete the folders from the Pictures application highlight the folder Press the key gt Remove From Library The folders that you imported remain in their original location but are deleted from the Pictures application To permanently delete the folders from both the Pictures application and from the device memory or media card including any files that are not pictures and th
120. d visit www blackberryappworld com For more information about managing applications using BlackBerry App World click the BlackBerry App World icon Press the key gt Help BlackBerry Desktop Software f you have the BlackBerry Desktop Software installed on your computer you can connect your device to your computer to add update remove or restore applications You can also add applications to your device that you have downloaded to your computer without having to use the wireless network To download the BlackBerry Desktop Software visit www blackberry com desktop For more information about managing applications using the BlackBerry Desktop Software see the Help in the BlackBerry Desktop Software Application Center f you have the Application Center on your device you can add update or return to the previous version of a select number of applications that are hosted by your wireless service provider Depending on your wireless service provider this feature might not be available For more information about managing applications using the Application Center click the Application Center icon Press the key gt Help Download a theme Depending on your wireless service provider this feature might not be supported 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Press the key gt Download Themes Use a picture as your device wallpaper 1 On the Home screen click the
121. d first by placing that filter higher in the list Create an email filter To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator For information about completing this task for a personal email account that you have on your BlackBerry device such as Google Mail or Windows Live Hotmail visit blackberry com docs smartphones and click BlackBerry Internet Service manuals under the Email Setup Manuals section On the Home screen click the Messages icon Press the key gt Options gt Email Filters Press the key gt New Type a name for the email filter Set the email filter options Press the key gt Save AuURWNS Create an email filter based on a contact or subject 1 On the Home screen click the Messages icon 2 Highlight an email 3 Press the key gt Filter by gt Sender or Subject 4 Type a name for the email filter 69 User Guide 5 Set the email filter options 6 Press the key gt Save Options for email filters Option From Sent to Sent directly to me Cc to me Bcc to me Importance Sensitivity Action Turn on an email filter Select the check box beside an email filter Press the key gt Save AWN gt 70 On the Home screen click the Messages icon Press the key gt Options gt Email Filters Messages Description Specify one or more co
122. d memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the contact list the task list and the memo list and changes that you make in one application are made in all applications Categorize a contact task or memo 1 When you are creating or changing a contact task or memo press the key gt Categories 2 Select the check box beside a category 3 Press the key gt Save To remove a category from a contact task or memo clear the check box beside the category Create a category for contacts tasks or memos You can create categories to organize items in the Contacts application Tasks application and MemoPad On the Home screen or in the Applications folder click the Contacts icon Tasks icon or MemoPad icon 1 2 Press the key gt Filter 3 Press the key gt New 4 5 Type a name for the category Press the 4 key on the keyboard To delete a category highlight the category Press the key gt Delete Synchronizing contacts About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry device and the email ap
123. d set due dates so that your BlackBerry device reminds you to return to the email If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports flags changes that you make to flags on your device should be reflected in the email application on your computer Likewise changes that you make to flags in the email application on your computer should be reflected on your device If wireless email reconciliation is turned off you can still manage flags for email on your device 62 User Guide Messages Add change or remove a flag When you are composing or viewing an email press the key e To add a flag click Flag for Follow Up Set the flag properties Press the key gt Save e Tochange a flag click Flag Properties Change the flag properties Press the key gt Save e Toremove a flag click Clear Flag Note If you make changes to a flag in an email that you sent the changes are reflected only on your BlackBerry device and are not sent to the recipient Change how a message inbox displays messages 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions e To change the order of the subject line and sender change the Display Order field e To change how messages are separated change the Separators field 3 Press the key gt Save Group email by subject 1 On the Home screen click the Messages icon 2 Pres
124. der Press the key gt Edit Folder Change the folder name or folder icon style Click Save e To delete a folder highlight a folder Press the key gt Delete Move an application icon 1 On the Home screen or in an application folder highlight an application icon 2 Press the Menu key 3 Perform one of the following actions e To move the application icon to a different location on the Home screen click Move On the trackpad slide your finger to the new location Click the trackpad e To move the application icon into an application folder click Move to folder Click an application folder e To move the application icon out of an application folder click Move to folder Click Home or an application folder Add a message that appears when your device is locked On the Home screen or in a folder click the Options icon Click Display gt Message on Lock Screen Type the text that you want to appear on the screen when your device is locked Press the key gt Save AWN Turn on LED notification for wireless coverage 1 On the Home screen or in a folder click the Options icon 181 User Guide Screen display 2 Click Screen Keyboard 3 Set the LED Coverage Indicator field to On 4 Press the Menu key 5 Click Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification set the LED Coverage Indicator field to Off
125. device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your BlackBerry device To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device visit www shopblackberry com Turn on TTY support From the Home screen press the key 1 2 Press the key gt Options gt TTY 3 Change the TTY Mode field to Yes 4 Press the key gt Save A TTY indicator appears in the connections area at the top of the Home screen To turn off TTY support change the TTY Mode field to No Voice dialing Perform an action using a voice command 1 On the Home screen or in a folder click the Voice Dialing icon 2 After the beep say a voice command Available voice commands Call lt contact name or phone number gt Say this voice command to make a call To perform this task with a Bluetooth enabled device such as a handsfree car kit or wireless headset the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology You cannot make calls to emergency numbers using voice commands 253 User Guide Accessibility options Call lt contact name gt lt phone number type gt Say t
126. device wallpaper Change the display font Organizing applications onthe Home Sieen sss caasiscisec aisssesseecsa aczszsfounsassszacassecnazssedsseaeansnseasaceddesestanscsnsseeua eosasa ecadaqedoacecagelsosseqsalatessijteasessdsunseaasesbaaineasteenssebaveiacs Add a message that appears when your device is lOCKEC sssssescsssescsssesssssecsssscecsnscessnsccsnscessnscesussessnscsesuscssnsesssnsessusecesnsesssuecesnsesssnscessnscesnscesanecesnseesanecessueseaneeeesness Turn on LED notification for wireless coverage Use grayscale or reverse contrast for the screen display Dinle ni E RAAE EEA EEEE E ETEA EAE TEENAA TEENAAN Troubleshooting DIS PAY lt cscesscccssesccsscssecasessassecss RE RAA E E E EE ERAAN ACHP STC hada en e a E E a N E A ees About GPS technology Turn on GPS technology Set the GPS receiver that you use to track your MOVEMENEL secsseessssesssssesssseesssesessscesnsscsssecesnscessuscesnecesnsscesnscesnsecssuesesusecssuessnseessuecssnsessnseessuesesteceesueeesneeesseeessneeees Get your GPS location Prevent others from tracking your location Turn off location aiding Troubleshooting GPS HEC OlO Gy daeina e eisern ebria aerea sde aS Ta aa Nadaan asap Sare eiaa Reread Taaa EE IAEE SSAA ANI UON S nE TORNO E OTTE NOE OTE E O OOE OOTO eer OE FAOT OLA eT IE AE EEE AE ET E AEA T EE E ATEA EET EATE AER Keep an application running in the background and switch to another application Clo
127. dials the phone number automatically 1 On the Home screen or in a folder click the Options icon 2 Click Call Management gt Voice Dialing 3 Set the Choice Lists field to Always Off 4 Press the key gt Save Change the options for voice prompts After you say a voice command voice prompts might prompt you for further information or clarification or voice prompts might read out instructions that appear on the screen 1 On the Home screen or in a folder click the Options icon 2 Click Call Management gt Voice Dialing e To turn off voice prompts change the Audio Prompts field to No Prompts e To turn on voice prompts change the Audio Prompts field to Basic Prompts e To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen change the Audio Prompts field to Detailed Prompts 3 Press the key gt Save Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words 1 On the Home screen or in a folder click the Options icon 2 Click Call Management gt Voice Dialing 3 In the Voice Adaptation section click Start 56 User Guide Voice commands 4 Complete the instructions on the screen Troubleshooting Voice dialing cannot make calls using a voice command Try performing the following actions e Ver ify that your BlackBerry device is connected to the wireless
128. digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message has not been changed Encryption is designed to keep messages confidential When you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your device uses the email address in your contact list to locate a PGP key or certificate for the contact Message shortcuts Depending on the typing input language that you are using some shortcuts might not be available In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F 89 User Guide File an email message View or hide the email address of a contact Move to the last cursor position after you close and reopen a received email or PIN message Move to the next message Move to the previous message In your message inbox Open a message Compose a message from a message inbox Mark a message as opened or unopened Add a flag to a message iew all flagged messages iew received messages and received call logs iew sent messages iew text messages V V M View voice mail messages Mi View call logs V iew all your messages Move around your message inbox Move up a sc
129. do not use your device for a specified period of time e when you synchronize with your computer e when you change the time or the time zone for your device e when you lock your device 233 User Guide Security Turn on memory cleaning On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Memory Cleaning Select the Enable check box Press the key gt Save AWN Change when your device deletes sensitive data from the temporary device memory 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Memory Cleaning e To prevent your BlackBerry device from deleting sensitive data when you insert your device in a holster clear the Clean When Holstered check box e Toprevent your device from deleting sensitive data when your device remains idle for a specified period of time clear the Clean When Idle check box To change how long your device waits after you stop using it before it deletes sensitive data change the Idle Timeout field 3 Press the key gt Save Delete sensitive application data from the temporary device memory 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Memory Cleaning 3 To delete sensitive data for all applications click Clean View the icon for the memory cleaning application on the Home screen On th
130. e Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen If you cannot see all your application icons they might be hidden You can make all your application icons visible on the Home screen or in folders by selecting Show All from the Home screen menu You can reorder application icons to change which icons appear first on the Home screen You can also create and delete folders change the folder icon style for folders that you create and move application icons into folders and out of folders 180 User Guide Screen display Find or hide an application icon Depending on your theme you might not be able to hide some application icons On the Home screen or in a folder do any of the following e Tosee all your application icons press the key gt All e To hide an application icon highlight the icon Press the key gt Hide e To show all hidden application icons press the key gt Show All e To stop hiding an application icon highlight the icon Press the key gt Hide A check mark should not appear beside the Hide field Add change or delete a folder on the Home screen On the Home screen do one of the following e To add a folder press the key gt Add Folder Type a name for the folder To change the folder icon style click the folder icon Click a folder icon style Click Add e To change a folder highlight a fol
131. e notifier or reminder information Press the key gt Save To delete a custom profile highlight the profile Press the key gt Delete Du AWNS 126 User Guide Ring tones sounds and alerts Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry device uses the assigned ring tone or alert even if you select the Silent profile or Vibrate Only profile If you do not want to be notified with the assigned ring tone or alert you can select the All Alerts Off profile 1 On the Home screen click the Sound and Alert Profiles icon Click Change Sounds gt Sounds for Contacts gt Add Contact Alert In the Name field type the name of the contact alert In the Contacts field type the name of the contact Click a contact Change the ring tone and alert information for calls and messages Press the key gt Save To delete a contact alert highlight the contact alert that you want to delete Press the key gt Delete NOORWN Silence your device 1 On the Home screen click the Sound and Alert Profiles icon 2 Doone of the following e To receive flashing LED alerts only click Silent e To receive vibrate alerts only click Vibrate Only e To turn off all alerts including contact alerts click All Alerts Off When a ring tone reminder
132. e Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Memory Cleaning Select the Place Memory Cleaner Shortcut on Homescreen check box Press the key gt Save AWN Certificates For more information about certificates visit www blackberry com docs smartphones Click your BlackBerry device model and view the User Guide 234 User Guide Security About certificates A certificate is a digital document that binds the identity and public key of a certificate subject If your email account uses a BlackBerry Enterprise Server that supports this feature you can download certificates over the wireless network from a certificate authority profile that is provided by your administrator The certificate authority signs the certificate to verify that it can be trusted Depending on your organization enrollment for a certificate might be required and might also occur automatically Certificate basics Download a certificate from an LDAP or DSML certificate server On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Press the key gt Fetch Certificates Specify the search criteria Press the key gt Search Click a certificate Click Add Certificate to Key Store NOUR WN gt Certificate status Status indicators for certificates and certificate authority profiles Status indicators for certificates
133. e Start Of Day field and End Of Day fields e To change the day that displays as the first day of the week in Week view change the First Day Of Week field e To hide free time in Agenda view clear the Show Free Time in Agenda View check box 3 Press the key gt Save Change options for reminders 1 On the Home screen click the Calendar icon 2 Press the key gt Options gt Calendar Display and Actions e Tochange the snooze time for reminders change the Snooze field e To change the default reminder time for calendar entries change the Default Reminder field 3 Press the key gt Save Related topics Turn off your device 216 Change options for multiple calendars 1 On the Home screen click the Calendar icon 2 Press the key gt Options 3 Click a calendar e Tochange the color that is used for appointments from the calendar change the Appointment Color field e To set whether the calendar reminds you of appointments select or clear the Display Reminders check box 4 Press the key gt Save 149 User Guide Calendar Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Calendar CICAL field 4 Press the key gt Save Change how long your device stores calendar entries On the Home sc
134. e Updates 2 Complete the instructions on the screen Note During the installation process your device might reset or display a white screen If encryption is turned on you might need to type your password at various times during the installation process Return to or delete the previous version of the BlackBerry Device Software Depending on the options that your wireless service provider or administrator sets you might not be able to perform this task 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Software Updates gt Update successful e To return to a previous software version click Downgrade e To delete a previous software version press the key gt Delete Downgrade Data Update the BlackBerry Device Software from a web site If your email account uses a BlackBerry Enterprise Server you might not be able to perform this task Check with your administrator for BlackBerry Device Software updates that have been approved for use in your organization Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue 1 From your computer visit the BlackBerry Device Software update site 2 Click Check for Updates 3 Connect your BlackBerry device to your compu
135. e Zone field to Prompt e To have your device update the time zone automatically when it detects a new time zone change the Auto Update Time Zone field to On 4 Press the key gt Save Get the date and time from the wireless network automatically To perform this task your BlackBerry device must be connected to the wireless network On the Home screen or in the Applications folder click the Clock icon Press the key gt Set Time Change the Set Time field to Automatic Do one of the following e To receive a prompt when your device detects a new time zone change the Auto Update Time Zone field to Prompt AWN gt User Guide Quick Help To have your device update the time zone automatically when it detects a new time zone change the Auto Update Time Zone field to On 5 Press the key gt Save Connect to a Wi Fi network 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Set Up Wi Fi 3 Ifyou want to connect to a public hotspot or to a Wi Fi network that does not require authentication select the Show Open networks only check box 4 Click the Wi Fi network that you want to connect to 5 If the Wi Fi network requires authentication type a password for the network The name of the Wi Fi network appears at the top of the Home screen Bluetooth technology options Turn on Bluetooth technology 1 On the Home screen click the connections a
136. e battery power You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage 1 On a map press the key gt Options 2 Change the Backlight Timeout When field 3 Press the key gt Save Related topics Set options for backlighting 180 189 User Guide Maps Set the GPS receiver that you use to track your movement To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry device with a Bluetooth enabled GPS receiver 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Location Settings 3 Change the GPS Source field 4 Press the key gt Save Map shortcuts e To zoom in to a map press I e To zoom out from a map press O e To move to the next direction on a route press N e To move to the previous direction on a route press P To view status information at the top of a map press U To hide status information at the top of a map press U again To viewtracking information atthe bottom of a map while you are tracking your movement press the Space key To hide tracking information at the bottom of a map press the Space key again Troubleshooting Maps Some features are not available on my device The availability of certain features on your BlackBerry device might be affected based on various items such as your device model and wireless service p
137. e default keyboard for portrait view You can set your BlackBerry device to use the reduced keyboard or full keyboard by default when you use your device in portrait view 1 2 3 4 On the Home screen or in a folder click the Options icon Click Typing and Input gt Keyboard Change the Portrait View Keyboard field Press the key gt Save Assign an application to a Convenience key Your BlackBerry device has one or more Convenience keys on the side of the device Depending on your theme you might not be able to change the application that is assigned to a Convenience key 1 2 3 4 On the Home screen or in a folder click the Options icon Click Device gt Convenience Keys Change the Right Side Convenience Key Opens field or Left Side Convenience Key Opens field Press the key gt Save Change the default currency symbol AWN On the Home screen or in a folder click the Options icon Click Typing and Input gt Keyboard Change the Currency Key field Press the key gt Save 175 User Guide Keyboard Set the cursor speed On the Home screen or in a folder click the Options icon Click Typing and Input gt Keyboard Change the Key Rate field Press the key gt Save AWN gt Turn on key tones On the Home screen or in a folder click the Options icon Click Typing and Input gt Keyboard Select the Key Tone check box Press the key gt Save AWN Set the trackpad sensitiv
138. e is paired with the Bluetooth enabled device e Verify that in the Bluetooth options the Contacts Transfer field is not set to Disabled e Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile For more information about supported profiles see the documentation that came with the Bluetooth enabled device Related topics Bluetooth technology basics 209 215 User Guide Power and battery Power and battery Turn off your device Depending on your theme the location or name of the Power Off icon might differ from the location or name in this task e Ifyou have not set your BlackBerry device to turn on and turn off automatically at specific times press and hold the key e Ifyou have set your device to turn on and turn off automatically at specific times on the Home screen or in a folder click the Power Off icon If you want your device to stay turned off until you turn it on again click Full Power Off If you want your device to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your device to turn on and turn off automatically On the Home screen or in a folder click the Options icon Click Device gt Auto On Off Select the Weekday check box Specify the times when your BlackBerry device should turn on and turn off on weekdays Select the Weekend check box Specify the times when your device should t
139. e key gt Save Hide completed tasks 1 On the Home screen or in the Applications folder click the Tasks icon 2 Press the key gt Hide Completed 163 User Guide Tasks and memos Show tasks in the calendar On the Home screen click the Calendar icon Press the key gt Options gt Calendar Display and Actions Select the Show Tasks check box Press the key gt Save AWN Synchronizing tasks and memos About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry device and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network When you file or delete email on your device these email should be filed or deleted in your email application Likewise any changes that you make to email in the email application on your computer should be reflected on your device n rare cases if your device does not recognize fields in a contact calendar entry or email account some data or email cannot be synchronized or reconciled f wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features you can use the synchronization tool of the BlackBerry Desktop Software to synchronize you
140. e number including he country code and area code for your contact e Ifyou are not receiving calls verify that call blocking and call forwarding are turned off e Your device or your SIM card might support more than one phone number even if you only have one phone number Verify that your phone number is set as your active phone number e Ifyou have more than one phone number associated with your device verify that the phone number that you want to make calls from and receive calls to is set as your active phone number Related topics Fixed dialing and smart dialing 44 Call waiting call forwarding and call blocking 42 Switch the active phone number 49 52 User Guide Phone My phone number appears as Unknown in the Phone application If your BlackBerry device uses a SIM card try changing the phone number on your SIM card to change how your phone number appears in the Phone application On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt SIM Card Highlight the phone number Press the key gt Edit SIM Phone Number Type your phone number Click OK Au RWNS I cannot check my voice mail Try performing the following actions e Ifyou have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key your device calls the voice mail access number for your active phone number Check th
141. e phone application press and hold the key that you would like to assign speed dial to Add an extension to a phone number Press the Alt key and X Type the extension number Type a letter in a phone number field Press the Alt key and the letter key Insert a plus sign when typing a phone number Press O 30 User Guide Turn on or turn off the speakerphone during a call Stop listening to a call with a wireless headset Change the active phone number Shortcuts Press the key on the keyboard Press the key on the keyboard From the Home screen press the key Click your phone number at the top of the screen Click a phone number Message shortcuts Depending on the typing input language that you are using some shortcuts might not be available In a message Reply to a message Reply to all in an email or a PIN message Forward a message File an email message View or hide the email address of a contact Move to the last cursor position after you close and reopen a received email or PIN message Move to the next message Move to the previous message In your message inbox Open a message Compose a message from a message inbox Mark a message as opened or unopened Add a flag to a message iew all flagged messages iew received messages and received call logs iew sent messages iew text messages V V V View voice mail messages V View call logs V iew all your messages Move around your me
142. e preloaded profiles are based on the settings in the Normal profile For example when you change the ring tone in the Normal profile the ring tone in the Loud profile Medium profile and Phone Calls Only profile is automatically updated If you do not want specific settings for a preloaded profile to update automatically when you change the corresponding setting in the Normal profile you can manually change the settings in that preloaded profile You can create contact alerts which alert you when particular contacts call you or send you a message Contact alerts are always turned on and do not turn off unless you select the All Alerts Off profile For example even if you select the Silent profile or Vibrate Only profile audible contact alerts remain audible until you select the All Alerts Off profile Change your ring tone notifiers or reminders 1 On the Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds gt Sounds for Selected Profile gt Ring Tone e Click a tone e To use a tone that is on your BlackBerry device or on a media card click Select Music Find and click an audio file 3 Press the key gt Save Add a custom profile You can create additional profiles On the Home screen click the Sound and Alert Profiles icon Click Change Sounds gt Profile Management gt Add Custom Profile In the Name field type a name for the profile Click the item that you want to change Change the ring ton
143. e trackpad Slide your finger down on the trackpad e To zoom toa point ina route press the key gt Zoom To Point View a list of points of interest near a location You can search for points of interest such as businesses or landmarks For example you might search for coffee shops near your current location 1 On a map press the key gt Find Location 2 Type the point of interest information 3 Press the key on the keyboard View contact information for a point of interest 1 On a map or ina list of points of interest highlight a point of interest 2 Press the key gt Details 188 User Guide Maps Clear a map When you clear a map any route information displayed on the map no longer appears Ona map press the key gt Clear Map Add a bookmark for a location or route 1 On the Home screen click the Maps icon 2 On a map press the key gt Add As Favorite gt OK Rename a bookmark for a location or route On the Home screen click the Maps icon Press the key gt Favorites Highlight a bookmark Press the key gt Rename Type a new name Click OK Aun aW N Delete a bookmark for a location or route 1 On the Home screen click the Maps icon 2 On a map press the key gt Favorites 3 Highlight a bookmark 4 Press the key gt Delete Map options Keep backlighting on when you track your movement By default backlighting turns off automatically after a specified time to conserv
144. e voice mail for your alternate phone number e You need a voice mail access number to check your voice mail To obtain a voice mail access number contact your wireless service provider or administrator cannot make calls using a voice command Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifyou are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device e Verify that your keyboard is unlocked e Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported Related topics Bluetooth technology 209 Change the language for voice commands 56 cannot change the number of times that my device rings Depending on your wireless service provider you might not be able to choose the length of time that your BlackBerry device rings before the call is picked up by voice mail For more information contact your wireless service provider 53 User Guide Phone Some features are not available on my device The availability of certain features on your BlackBerry device might be affected based on various items such as your device model and wireless service plan If your ema
145. e web pages to provide interactive features such as menus and sounds If you do not want the browser to provide JavaScript features you can turn off JavaScript support 1 2 3 4 On the Home screen click the Browser icon Press the key gt Options In the Web Content section clear the Enable JavaScript check box Press the key gt Save Stop loading images or playing embedded media files on web pages 1 2 3 On the Home screen click the Browser icon Press the key gt Options In the Web Content section do one of the following e To stop loading images on web pages clear the Load Images check box e To stop playing embedded media files on web pages clear the Enable Embedded Media Files check box Press the key gt Save Stop blocking pop ups on web pages 1 2 3 On the Home screen click the Browser icon Press the key gt Options In the Web Content section clear the Block Popups check box Change the font size for text on web pages 1 2 On the Home screen click the Browser icon Press the key gt Options 135 User Guide Browser 3 In the Web Content section change the Font Size field 4 Press the key gt Save Set the character encoding for all web pages By default your BlackBerry device uses the optimal character encoding for a web page 1 From the Home screen click the Browser icon Press the key gt Options 2 3 Inthe Web Content section ch
146. educe blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture 1 On the Home screen click the Camera icon 2 Press the key gt Options 3 Select the Image Stabilization check box 4 Press the key gt Save Change the review duration of the pictures that you take You can set how long a picture remains on the screen after you take it or turn off that option so that you can take another picture immediately 1 On the Home screen click the Camera icon 2 Press the key gt Options e To change the review duration change the Picture Review field to a time e To set the picture to remain on the screen after you take it until you press the key change the Picture Review field to Hold m User Guide Media e To prevent the picture from remaining on the screen after you take it change the Picture Review field to Off 3 Press the key gt Save Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number You can see the number of remaining pictures in the Storage section of the Options screen On the Home screen click the Camera icon Press the key gt Options Change the Warn when pictures remaining drops to field Press the key gt Save UN Change the location for storing pictur
147. eieons AE E e San ees 222 Do MOreswith youn message Search MeSwltS cs czr s lt a csccceseceesscccanssscazsiszsaceesieeasesdgadasnssgedessseaazdsacasssatsscass i NE beds desshentees ededseczs eceeasaccsstcnsasstyaaucestinteaterteadesvesbeleite 222 Search for text in a message in a file or on a web PAGE ssseccosscccnsessosesscnsesconecscnsessonececnsessonecssnsessonecscnsessonscsensessonecsensessosessensessosecsensessoseesensessosecsensessoseeseneessoseeses 223 View change or delete a saved search 223 Search for a contact in your organization s address book 223 Search shortcuts 224 SIM card 225 About the SIM card phone book 225 Add aCOMEACE TO your SIM Cafeen ennenen An AEE aR E a En unAn ONSE 225 Copy contacts from your SIMicard to your Contact SE lt ss cessccosscedsacscsescoasansosaecsasecsosvenadebsansosasbscons a E A E E a Eia er I ee E ESKE aa EiS 225 Copy a contact from your contact list to your SIM card 225 Change or delete a SIM card contact 226 Store text messages on your SIM card 226 Change the display name for a phone MUMDEL sscccsscsoesssnsecssvesssnsssssnesssnsecssnssssnsecasnsssensecasnsssenssssnssssasesssnssssonssssnsessonscssosessonssssosesasussssosesasnscssosecasuesssaneessnsessss 226 Abouv SIMica rd SECU Yinsen en en EE EA E EE EEE E E a eE Ea SEEE a EREE EEES 226 Protect your SIM card with a PIN code 227 Change the SIM card PIN code 227 Securi
148. el User Guide Quick Help Features such as an internal GPS receiver Wi Fi connection capability and the camera and video camera are dependent on your device model To find feature specifications for your device model visit www blackberry com go devices Wireless service plan A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages Awireless service plan with data is required for you to use the browser service and instant messaging applications and to send and receive email messages and PIN messages For more information contact your wireless service provider BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan you must set up your email address or third party instant messaging account in order to send and receive email messages use third party instant messaging applications and use some browser options If you are an individual user when you set up your email address or instant messaging account you are associating it with the BlackBerry Internet Service If you are a corporate user your administrator sets up your email account by associating it with a BlackBerry Enterprise Server Your administrator might set options that determine the features and settings that are available on your device To view the IT policies that have been set by your administrator click Security gt Security Status Information gt IT Policy V
149. eld Press the key gt Save Op wns Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords On the Home screen click the application icon for an application that prompts you before you delete items Press the key gt Options If necessary click General Options Clear the Confirm Delete check box Press the key gt Save Uaw NS Troubleshooting Contacts Contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer My contact pictures keep changing The contact pictures in applications for example in the contacts application might change if you set more than one application on your BlackBerry device to replace contact pictures Depending on how often or how many of your contact pictures are being replaced by other applications you might experience increased data charges To stop contact pictures from changing you must change the options in each application that is replacing your contact pictures 158 Use
150. eless coverage indicators Indicators in the upper right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry device For more information about wireless coverage areas contact your wireless service provider Indicator Description Y Provides information about the strength of the wireless signal Three or more bars indicate a strong signal A reduced signal display might indicate increased power output from your device as it attempts to connect to a weak signal 1XEV 1X 3G82 EDGE GPRS NXTL MIKE or You are connected to a mobile network and you can access features such as email messaging TWK and Internet browsing If you do not see one of the indicators you might be in an area of reduced wireless coverage where some features are not available you might only be able to make a phone call or send and receive text messages You can call only emergency numbers You are in an area of no wireless coverage The connection to the mobile network is turned off JELE h m You are connected to a Wi Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection 198 User Guide Manage Connections Indicator Description EA Your Wi Fi connection is turned on but you are not connected to a Wi Fi network or you are connected to a Wi Fi network but you cannot access BlackBerry services such as email messaging
151. eless network Try the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email manually On the Home screen click the Messages icon Press the key gt Reconcile Now Organizer data is not synchronizing over the wireless network Try the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless data synchronization is turned on in the Contacts application Calendar application Tasks application and MemoPad e Ifyou use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software Contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your comput
152. email reconciliation is turned on e Reconcile email manually On the Home screen click the Messages icon Press the key gt Reconcile Now Organizer data is not synchronizing over the wireless network Try the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless data synchronization is turned on in the Contacts application Calendar application Tasks application and MemoPad e Ifyou use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software The time on my device is incorrect 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key gt Set Time 3 Try one of the following actions e If the Set Time field is set to Automatic press the gt Update Time e Ifyou have traveled to a different time zone set the Time Zone field to display the correct time zone e Ifyou are in a region that has recently made changes to daylight saving time or has switched to a different time zone you might need to update the time zone data on your BlackBerry device To update the time zone data press the key gt Get Time Zone Updates For this feature to be supported your wireless service plan must include data services such as email messages or browser service If your email account uses a BlackBerry
153. emory and media cards About compression Compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data When compression is turned on your device compresses all device data including messages contacts calendar entries tasks and memos You should keep compression turned on If both compression and encryption are turned on your device compresses device data before encrypting it About file encryption File encryption is designed to protect files that you store in the BlackBerry device memory and on a media card that can be inserted in your device You can encrypt the files in the device memory and on your media card using an encryption key that your device generates your device password or both If you encrypt the files using an encryption key that your device generates you can only access the files on your media card when the media card is inserted in your device If you encrypt the files using your device password you can access the files on your media card in any device that you insert your media card into as long as you know the password for the device Turn on encryption To encrypt data on yourBlackBerry device you must have set a password for your device Depending on the amount of storage space available for storing files on your device you might not be able to encrypt files on your device 1 On the Home screen or in a folder click the Options icon 2 Clic
154. encrypted using 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Digest Strength Specify whether your browser accepts data with weak digest algorithms or accepts only data with strong digest algorithms The stronger the digest algorithm is the more secure your browsing experience is To accept data with weak digest algorithms change this field to Allow Weak To accept only data with strong digest algorithms change this field to Strong Only To be prompted to accept data with weak digest algorithms change this field to Prompt Depending on the options that your administrator sets you might not be able to change this option 137 User Guide Browser Manage browser security On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt TLS Set the security options Press the key gt Save AWN Add a trusted content server If your email account uses a BlackBerry Enterprise Server you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt TLS Highlight the Trust Hosts field Press the key gt Add Host Type the web address for the content
155. ensesvausne cence Empty the deleted items folder on your computer from your device Troubleshooting Synchronization RAGS SID ANN ONOS a cers co rans aaee ctype E E E ah comes vate eevee aereeas mis eeie snc E E E EO About accessibility options Screen accessibility options Audio and phone Aeee SV OPUOMS x 5 scczszcisscsossasessssecssvarazasieassaceedeapssscccas isassoncassacassvesastanesssezsasetoseiersasseussers oasis tsabeoaasinas a AASE TAERE aE EA S EA LOAN EEEE ISINE Typing accessibility optiO Serani ane E RR AA RE E ERE E ANNA ENE E EA EA DEI E E EA A eine EESE E ATE AEE EE E EATE EE ELOT ETETE T ETA EEEE A EA E EE TER a EAEE TEAT PEENTE OSEE EEEN ENO EEEE E EEES A EN EEEIEE AIEEE A A EE EET AATE AA EE EAN Convert IMCS UTE MME sce sassscerasecascesscvecsscosseascoscascsseess esstussuseduseuzsossaaecaseassesesssvosve E A EEN E A E E EE EE LEA LE E E EE A E EENE EE A AN EPO UREN EE EE AE EA LE N EAER EEE ETE AE EA a AN E EE E EEEE EE T T NTA BiG BE CAC AREE E EAEE EEEE EEEE A EEES ENEE EA BrickBreaker capsules BrickBreaker scoring Play BrGK BECAME inseminasi E Ani E E a a E a EEAS T NEET No TEA IMG VOUS AAEE E EE NEEE EA AANE TE E TEEN E AEAEE EE AEA A A EE O E esse Seb the paddle Speedi asoremnen ea AR A A Te A EE EAOa E ET ieai aa TG ATEA E CGN IN OMe E Gat oe Sopra rer a a ete A E A ae aR A N ace tr A A T eae Worda MolegamebasiCSasnsse ces chee date a sanded Gade ha ce ass ads E peta ae he RE Single playe
156. enter You might also be able to download applications from a web page try visiting mobile blackberry com from your BlackBerry device or from an application offered by your wireless service provider Additional terms and conditions might apply to software and services made available through the BlackBerry App World storefront the BlackBerry Desktop Software or the Application Center Data charges might apply when you add or use an application over the wireless network For more information contact your wireless service provider BlackBerry App World If you have BlackBerry App World on your device you can search for and download games social networking applications personal productivity applications and much more Using an existing PayPal account you can buy and download items over the wireless network to your device To download BlackBerry App World visit www blackberryappworld com For more information about managing applications using BlackBerry App World click the BlackBerry App World icon Press the key gt Help BlackBerry Desktop Software f you have the BlackBerry Desktop Software installed on your computer you can connect your device to your computer to add update remove or restore applications You can also add applications to your device that you have downloaded to your computer without having to use the wireless network To download the BlackBerry Desktop Software visit www blackberry com desktop For more infor
157. er gt Compose PIN 3 Inthe To field do one of the following e Type a PIN Press the f key on the keyboard e Ifyou have a PIN saved for a contact that is in your contact list type the contact name Press the 4 key on the keyboard 4 Type a message 5 Press the key gt Send Related topics Personal distribution lists 156 Resend a message You cannot change a text message before you resend it In a sent message press the key e To change the message click Edit Change the message Press the key gt Send e Tochange the recipients click Edit Highlight a contact Press the key gt Change Address Click a new contact Press the 8 key gt Send 73 User Guide e To resend the message without changing it click Resend Reply to or forward an email or PIN message In a message press the key e To reply to a message click Reply or Reply to All e To forward a message click Forward or Forward As Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Ina message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu ke
158. er might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue am not receiving email from personal folders on my computer If your BlackBerry device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email in personal folders For more information see the Help in the BlackBerry Desktop Software 250 User Guide Accessibility options Accessibility options About accessibility options BlackBerry devices include many features that facilitate use by persons with disabilities For more information about accessibility options visit www blackberry com accessibility Screen accessibility options Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning On the Home screen click the Media icon Press the key gt Options Select the Displa
159. es on your media card in any device that you insert your media card into as long as you know the password for the device Turn on encryption To encrypt data on yourBlackBerry device you must have set a password for your device Depending on the amount of storage space available for storing files on your device you might not be able to encrypt files on your device 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Encryption 3 To encrypt data on your device in the Device Memory section select the Encrypt check box 4 To encrypt files that are stored on a media card and on your device select the Media Card check box and do one of the following e To encrypt files using an encryption key that your device generates change the Mode field to Device Key e To encrypt files using your device password change the Mode field to Device Password e Toencrypt files using an encryption key and your device password change the Mode field to Device Password amp Device Key 5 To also encrypt media files such as pictures songs and videos select the Include Media Files check box 6 Press the key gt Save To stop encrypting data on your device clear the Device Memory check box To stop encrypting files clear the Media Card check box 232 User Guide Security Set encryption strength If encryption of data that is stored on your BlackBerry device is turned on you can set the strength of the encryption t
160. es that you take 1 On the Home screen click the Camera icon 2 Press the key gt Options 3 Change the Store Pictures field 4 Press the key gt Save Pictures Zoom pan or rotate in a picture In a picture do one of the following To zoom in to the picture click the trackpad e To zoom out from the picture press the key e To pan the picture zoom in to the picture Slide your finger on the trackpad in any direction e To rotate the picture press the key gt Rotate Save a picture from a text message or a web page You can save picture files such as jpg png gif or bmp files to the BlackBerry device memory or a media card 1 Open a picture attachment in a text message or highlight a picture on a web page 2 Press the key gt Save Image gt Save Use a picture as your device wallpaper 1 On the Home screen click the Media icon gt Pictures icon 2 Browse to a picture 12 User Guide 3 Press the key gt Set As Wallpaper View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence 1 On the Home screen click the Media icon gt Pictures icon 2 Click a category 3 Highlight a picture 4 Press the key gt View Slide Show To close the slide show press the key Change the number of seconds between slides in a slide show On the Home screen click the Media icon Press the key gt Media Options Change the Slide Show Interval fiel
161. ess L Press 1 Press the Volume Up key Press the Volume Down key Press the key Change the flash setting for a picture or turn on low light mode for Press the Space key a video Browser shortcuts Depending on the typing input language that you are using some shortcuts might not be available Insert a period in the web address field Insert a slash mark in the web address field Stop loading a web page Close the browser On a web page 34 Press the Space key Press the Shift key and the Space key Press the Escape key Press and hold the Escape key User Guide Quickly switch between tabs Zoom in to a web page Zoom out from a web page Go to the start page Return to the home page Open the bookmark list Add a bookmark View a list of web pages that you have visited recently Refresh a web page Find text on a web page Open the browser options Move around a web page Move up a screen Move down a screen Move to the top of a web page Move to the bottom of a web page Calendar shortcuts Shortcuts Press W Press Press O Press G Press H Press K Press A Press Press R Press F To find the next instance of the text press V Press S Press the Shift key and the Space key Press the Space key Press T Press B Depending on the typing input language that you are using some shortcuts might not be available For shortcuts to work in Day view in the general calendar options
162. ess the Volume Down key on the right side of your device To mute the volume press the g key on the top of your device To turn off mute press the g key again If you press the g key during a call your device mutes the call so that you can hear others on the call but they cannot hear you Related topics Mute a call 38 Amplify the volume using the audio boost feature 105 Improve sound quality for media files 105 Change the default volume for calls You can increase or decrease the default volume for calls The higher you set the volume percentage the louder the volume is 1 From the Home screen press the key 2 Press the key gt Options gt In call Settings 3 Change the Default Call Volume field 4 Press the key gt Save 40 User Guide Phone Improve sound quality during a call You cannot change sound quality when you are using a Bluetooth enabled headset 1 During a call press the key gt Enhance Call Audio 2 Select a bass or treble option Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth enabled headset 1 From the Home screen press the key 2 Press the key gt Options gt Enhanced Audio 3 Change the Phone Call Audio field or Headset Call Audio field 4 Press the key gt Save Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider the method for changing your v
163. ess the key gt Swap or Flash Change your ring tone notifiers or reminders 1 On the Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds gt Sounds for Selected Profile gt Ring Tone e Click a tone e To use a tone that is on your BlackBerry device or on a media card click Select Music Find and click an audio file 3 Press the key gt Save Mute a call During a call press the g key on the top of your device To turn off mute press the g key again Place a call on hold If your BlackBerry device is connected to a CDMA network you cannot place a call on hold During a call press the key gt Hold To resume a call press the key gt Resume Turn on the speakerphone CAUTION Do not hold the BlackBerry device near your ear while you use the speakerphone Hearing damage can occur For more information see the Safety and Product Information booklet for your device During a call press the key on the keyboard To turn off the speakerphone press the 4 key again Related topics Bluetooth technology 209 38 User Guide Phone Dial an extension 1 Press the X key 2 Type the extension number Dial using numbers or letters When you type a letter in a phone number your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad e To type a number press a number key e To type a letter press and hold the Alt key Press the
164. etup icon 2 Click Languages gt Language Removal 3 Select the languages you want to keep 4 Click Update Any languages that you do not select are deleted from your BlackBerry device Troubleshooting Language Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters For more information contact your wireless service provider or administrator 179 User Guide Screen display Screen display Set options for backlighting 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Do any of the following e To change the brightness of the backlight for the screen change the Backlight Brightness field e To change the length of time that the backlight stays on when you are not touching your BlackBerry device change the Backlight Timeout field To stop the backlight from adjusting to lighting conditions clear the Automatically Dim Backlight check box 4 Press the key gt Save Use a picture as your device wallpaper 1 On the Home screen click the Media icon gt Pictures icon 2 Browse to a picture 3 Press the key gt Set As Wallpaper Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Change the font fields 4 Press the key gt Sav
165. f conditions and the following disclaimers in the documentation and or other materials provided with the distribution e Neither the names of the University of Illinois NCSA nor the names of its contributors may be used to endorse or promote products derived from this Software without specific prior written permission 271 User Guide Legal notice THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF ORIN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the Perl 5 language This is JavaScriptCore s variant of the PCRE library While this library started out as a copy of PCRE many of the features of PCRE have been removed Copyright c 1997 2005 University of Cambridge All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met e Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer e Red
166. form this task you must set options for dialing extensions You can dial extensions only within your company Check my phone number If you have multiple phone numbers associated with your BlackBerry device say this voice command to check your active phone number Check signal strength Say this voice command to check your wireless coverage level Check network Say this voice command to check the wireless network that your device is connected to Check battery Say this voice command to check the battery power level Repeat Say this voice command to have the last voice prompt repeated to you Cancel Say this voice command to close the voice dialing application Related topics Set options for dialing extensions 46 55 User Guide Voice commands Change the language for voice commands When you change the language for voice commands you change the language for voice prompts and the language that you use to make a voice command 1 On the Home screen or in a folder click the Options icon 2 Click Typing amp Input gt Language and Text Input 3 Change the Voice Dialing Language field 4 Press the key gt Save Turn off choice lists for voice commands If your BlackBerry device identifies more than one possible match to a voice command your device presents you with a list of possible matches or a choice list You can turn off choice lists so that your device always selects the best match and
167. forwarding Depending on your wireless service provider one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry device You might not be able to change or delete these phone numbers or add new ones For more information contact your wireless service provider Forward calls To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service 1 From the Home screen press the key 2 Press the key gt Options gt Call Forwarding e To forward all calls to a call forwarding number change the Forward Calls field to Always Change the Forward All Calls field to a call forwarding number e To forward unanswered calls only change the Forward Calls field to Conditional Change the If Busy If No Reply and If Not Reachable fields to a call forwarding number 3 Press the key gt Save Your call forwarding settings apply to all subsequent incoming calls until you change your settings again To stop forwarding calls change the Forward Calls field to Never Add change or delete a call forwarding number To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service 1 From the Home screen press the Send key 2 Press the key gt Options gt Call Forwarding 3 Press the key e To add a call forwarding number click New Number Type a phone number Press the A key on the keyboard e
168. g to text messages Search for text in a message in a file or on a web page To search for text in a presentation you must view the presentation in text view or in text and slide view 79 User Guide Messages 1 Ina message in a file in an attachment or on a web page press the key gt Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press the key gt Find Next View filed messages 1 On the Home screen click the Messages icon 2 Press the key gt View Folder 3 Click a folder Delete messages On the Home screen click the Messages icon e To delete a message highlight the message Press the key gt Delete e To delete a range of messages highlight a message Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key Press the key gt Delete Messages e To delete all messages prior to a certain date highlight a date field Press the key gt Delete Prior gt Delete Note Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email reconciliation Delete the history from a text message Do one of the following e To delete an individual message from the history highlight the message Press the key gt Delete Message e To delete all the messages from the history and keep the chat open when you are replying to a message press the key gt C
169. g tone or alert you can select the All Alerts Off profile 1 On the Home screen click the Sound and Alert Profiles icon Click Change Sounds gt Sounds for Contacts gt Add Contact Alert In the Name field type the name of the contact alert In the Contacts field type the name of the contact Click a contact Change the ring tone and alert information for calls and messages Press the key gt Save To delete a contact alert highlight the contact alert that you want to delete Press the key gt Delete NOuURWN Set up speed dial for a contact From the Home screen press the Send key Press the key gt View Speed Dial List In the Speed Dial Numbers list click an unassigned key Click a contact If necessary click a phone number for the contact ok wW NS To make a call using speed dial from the Phone application the Home screen a message or a message list press and hold the key that you assigned to the contact Change the default volume for calls You can increase or decrease the default volume for calls The higher you set the volume percentage the louder the volume is 1 From the Home screen press the key 2 Press the key gt Options gt In call Settings 3 Change the Default Call Volume field 4 Press the key gt Save Contact options Add a contact e To adda contact using the Contacts application on the Home screen click the Contacts icon At the top of the screen click New Contact Type
170. ganizer data fonts saved searches and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software f your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your device over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue About synchronization conflicts Asynchronization conflict occurs when you change the same email or organizer data item on your BlackBerry device and inthe email application on your computer If you reconcile your email using wireless email reconciliation on your device you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs Research In Motion
171. gether Make a conference call Depending on your wireless service provider or your wireless service plan this feature might not be supported If your BlackBerry device is connected to a CDMA network you cannot join more than two contacts to a conference call During a call press the key gt Add Participant Type a phone number or highlight a contact 1 2 3 Press the key 4 During the new call press the key to join your first contact to the conference call 5 To join another contact to the call repeat steps 1 to 4 Related topics Place a call on hold 38 Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 46 User Guide Phone 2 Type X and the access code Speak privately with a contact during a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar 1 During a conference call press the key gt Split Call 2 Click a contact To return to the conference call press the key gt Join Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar 1 During a conference call press the key gt Drop Call 2 Click a contact Leave a conference call You can perform this task only if you make a conferen
172. gnature or clear the Signature field Press the 8 key gt Save If necessary type the password for your email address If necessary click OK until the Email Accounts screen appears NOOR WN Change the email address that you use to send messages or meeting invitations 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Messaging CMIME field or the Calendar CICAL field 4 Press the key gt Save Delete the disclaimer from an email If your email account uses a BlackBerry Enterprise Server that supports this feature the BlackBerry Enterprise Server might add a disclaimer to your email after you send it When you are composing an email press the key gt Remove Disclaimer To add the disclaimer again press the key gt Add Disclaimer Delete the original text from a reply message When you are replying to a message press the key gt Delete Original Text 60 User Guide Messages Set the importance level for a message You can set the importance level for an email a PIN message or a text message 1 When you are composing a message press the key gt Options 2 Change the Importance field 3 Press the key gt Save Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message When you are composing an email or a PIN message press the key gt Add Bcc Stop a message from
173. guages You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online Visit www blackberry com go docs and search for the Typing Guide in your language Typing options Change the default currency symbol On the Home screen or in a folder click the Options icon Click Typing and Input gt Keyboard Change the Currency Key field Press the key gt Save AWN Stop displaying contacts in the list that appears when you type On the Home screen or in a folder click the Options icon Click Typing and Input gt Typing gt Advanced Style Options Clear the Names check box Press the key gt Save AWN Turn on key tones On the Home screen or in a folder click the Options icon Click Typing and Input gt Keyboard Select the Key Tone check box Press the key gt Save AWN Turn off trackpad sounds On the Home screen or in a folder click the Options icon Click Typing and Input gt Trackpad Sensitivity Change the Audible Roll field to Mute Press the key gt Save To turn on trackpad sounds again change the Audible Roll field to Click AWN gt 169 User Guide Typing Set the trackpad sensitivity You can set how the trackpad responds to your touch A high sensitivity level requires less pressure than a lower sensitivity level 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Trackpad Sensitivity 3
174. hange Field Name 4 To change the name of the field place the cursor in the field Press the key gt Change Field Name Type a name for the field Press the key on the keyboard 5 Type the information that you want to add to the custom field 6 Press the 2 key gt Save You can synchronize contact fields that you customize on your BlackBerry device with the email application on your computer For more information about synchronizing contact fields see the Help in the BlackBerry Desktop Software Add a pause or a wait to a phone number Use a pause or a wait to separate additional numbers for example a password or extension from a main phone number After dialing the main phone number your BlackBerry device either pauses before dialing the additional numbers pause or prompts you to type them wait After you type the main part of a phone number in a phone number field press the 8 key Click Add Pause or Add Wait Type the additional numbers Press the key gt Save AWN gt Change or delete a contact 1 On the Home screen click the Contacts icon 2 Highlight a contact 152 User Guide Contacts 3 Press the key e To edit the information for the contact click Edit Change the contact information Press the key gt Save e To delete a contact click Delete Search for a contact in your organization s address book To perform this task your work email account must use a BlackBerry En
175. hange the Contacts Transfer field to All 21 2 User Guide Manage Connections Restrict outgoing calls On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Options Press the key gt Options Set the Allow outgoing calls field to Never or If Unlocked Press the key gt Save OR WN gt Make your BlackBerry device discoverable If you make your BlackBerry device discoverable other Bluetooth enabled devices can detect your device 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Bluetooth Options 3 Set the Discoverable field to 2 Minutes After two minutes the Discoverable field switches to No automatically Change the pairing name for your BlackBerry device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Options Press the key gt Options In the Device Name field type a name for your BlackBerry device Press the key gt Save OR WN gt Turn off Bluetooth connection notification On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Options Press the key gt Options Clear the LED Connection Indicator check box Press the key gt Save To turn on Bluetooth connection notification again
176. hat your device uses to protect data that you receive when your device is locked 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Encryption 3 Change the Strength field 4 Press the key gt Save Generate an encryption key To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If your email account uses a BlackBerry Enterprise Server that does not support this feature you can generate an encryption key using the BlackBerry Desktop Software if it includes the email settings tool For more information see the Help in the BlackBerry Desktop Software 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Security Status Information 3 Highlight a service 4 Press the key 5 Click Regenerate Encryption Key Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry device Examples of sensitive data include sensitive data in the cache for the key store browser unencrypted data from email messages LDAP authentication passwords and data from certificate and key searches When memory cleaning is turned on the memory cleaning application is designed to delete sensitive data automatically in the following situations e when you insert your device in a holster e when you
177. he Options icon Click Advanced Options gt Host Routing Table Press the key gt Register Now e Verify that data service is turned on e Ifyou use email filters verify that the options for email filters are set correctly e Verify that email forwarding is turned on and that you have selected all the email folders including your inbox folder that you want to receive email from e Ifyou have a Wi Fi enabled device and if your device uses a software token to connect to a Wi Fi network or to log in to a VPN reset your device and connect to the Wi Fi network or log in to the VPN again e Verify that your device is not blocking messages For more information contact your administrator a Related topics Turn on or turn off data service or set roaming options 200 Turn on or turn off a network connection 14 Wireless coverage indicators 198 Change prioritize or delete an email filter 71 Forward messages from a specific email folder to your device 65 am not receiving text messages Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area cannot save media files Your BlackBerry device memory or media card might not have enough available memory to store media files Try the following actions e Ifyou a
178. he key gt Save It takes a short period of time for email to be deleted over the wireless network Related topics Delete messages 62 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue In the Contacts application Calendar application Tasks application or MemoPad press the key gt Options If necessary click a calendar or contact list Select the Wireless Synchronization check box 4 Press the key gt Save If you use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software wn gt About synchronization conflicts Asynchronization conflict occurs when you change the same email or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email using wireless email reconciliation on your device you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organi
179. he options might not appear On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account To set whether your BlackBerry device sends a read receipt or delivery receipt when a sender requests it change the Send Read Receipts field 5 Press the key gt Save AWN gt Stop loading pictures in HTML email messages By default your BlackBerry device automatically downloads and displays inline pictures that are embedded in HTML email messages On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Download Images Automatically check box Press the key gt Save To view pictures in an HTML email message press the key gt Get Images Uaw NS 66 User Guide Messages Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the Internet By default your BlackBerry device prompts you before downloading external pictures 1 On the Home screen click the Messages icon Press the 3 key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Confirm External Image Download check box Pre
180. help topics and more on your BlackBerry device You can also choose to expand your search to the Internet 1 On the Home screen in the upper right corner click the search icon 2 Type your search terms To stop a search press the key twice Set the types of items that are included in searches On the Home screen or in a folder click the Options icon Click Device gt Search Specify the types of items that you want to include in searches Press the key gt Save AWN gt Search for messages You can search for messages on your BlackBerry device You might also be able to search for messages in the email application on your computer or in another integrated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature On the Home screen click the Messages icon e To search for messages based on the subject highlight a message Press the key gt Search by gt Subject e To search for messages based on the sender highlight a message Press the key gt Search by gt Sender e To perform an advanced search press the key gt Advanced Specify the search criteria To save the search criteria click Save Click Search e To search for messages using the criteria from your last advanced search press the key gt Advanced gt Last Note If you search for messages your device does not search attachments To stop a search press the key 221
181. his voice command to call a specific phone number for a contact that is in your contact list For example if the contact has a work phone number and a mobile phone number you can say Call lt contact name gt work to call the work phone number Call extension lt extension number gt Say this voice command to dial an extension To perform this task you must set options for dialing extensions You can dial extensions only within your company Check my phone number If you have multiple phone numbers associated with your BlackBerry device say this voice command to check your active phone number Check signal strength Say this voice command to check your wireless coverage level Check network Say this voice command to check the wireless network that your device is connected to Check battery Say this voice command to check the battery power level Repeat Say this voice command to have the last voice prompt repeated to you Cancel Say this voice command to close the voice dialing application Related topics Set options for dialing extensions 46 Typing accessibility options Change or delete an AutoText entry On the Home screen or in a folder click the Options icon Click Typing and Input gt Word Substitution Highlight an AutoText entry Press the key e To change the AutoText entry click Edit Change the entry Press the key gt Save e To delete the AutoText entry click Delete AW
182. ia card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your device Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your device If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your device and your computer use the media option in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your device using your device as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer 1 Connect your device to your computer using a USB cable 2 Do one of the following e Ifyou want to transfer most types of files in the dialog box that appears on your device select the USB option e Ifyou want to transfer media files that are protected with DRM in the dialog box that appears on your device select the media transfer option 3 If necessary type a password Your device appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your device To view the transferred file on
183. ia card files Before you delete your BlackBerry device data or media card files consider backing up these items so that you have a copy on your computer CAUTION Ifyou have turned on encryption the process for deleting all device data can take up to an hour to complete You cannot stop the process after you start it If you reset your device the process restarts after the device restarts 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Security Wipe e To delete data from the messages application contacts application and other applications select the Emails Contacts Etc check box e To delete all third party applications that you have added select the User Installed Applications check box e To delete all files from your media card select the Media Card check box 3 Type blackberry 4 Click Wipe If you are preparing your device for resale and you have an email account that uses the BlackBerry Internet Service to prevent messages from this account from being sent to your device contact your wireless service provider to disassociate the account from your device Password keeper About the password keeper Use the password keeper to store all your passwords in one place The password keeper is designed to protect your passwords with a password keeper password When you type this password the password keeper decrypts your passwords You can also use the password keeper to generate random
184. ia file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again AWN 114 User Guide Media Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device To mute the volume press the g key on the top of your device To turn off mute press the g key again If you press the g key during a call your device mutes the call so that you can hear others on the call but they cannot hear you Related topics Mute a call 38 Amplify the volume using the audio boost feature 105 Improve sound quality for media files 105 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos On the Home screen click the Media icon Press the key gt Media Options Select the Audio Boost check box Read the warning on the screen and if you want to proceed click Yes Press the key gt Save Uaw NS Improve sound quality for media files Depending on your BlackBerry device model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your device 1 On the Home screen click the Media icon 2 Press the key gt Media Options 3 Change the Head
185. ia icon or Files icon 2 Find and highlight a file 3 Press the key e To move a file click Cut Navigate to a location Click Paste e Torename a file click Rename Type a name for the file Click Save 98 User Guide Files e To delete a file click Delete Open a password protected pdf file To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator In a pdf file when the Password protected document message appears press the key Press the key gt Password Type the password Press the key on the keyboard Press the key gt Retrieve gt Yes ORwWN gt View tracked changes in a document In a document press the key gt Show Changes To hide tracked changes press the key gt Hide Changes View the table of contents in a document Depending on the document type you might not be able to view the table of contents In a document press the key gt Table of Contents To move to a specific heading click a heading Click Jump Move around a spreadsheet In a spreadsheet press the key e To move toa specific cell click Go to Cell Type the cell co ordinates Press the f key on the keyboard e To switch worksheets click Next Sheet or Prev Sheet e To view a list of worksheets click Table of Contents e To move to a specific worksheet
186. ical Sensitivity field 4 Press the key gt Save Assign an application to a Convenience key Quick Help Your BlackBerry device has one or more Convenience keys on the side of the device Depending on your theme you might not be able to change the application that is assigned to a Convenience key 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Convenience Keys 3 Change the Right Side Convenience Key Opens field or Left Side Convenience Key Opens field 4 Press the key gt Save 24 User Guide Quick Help Add a signature to your work email To perform this task your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator For information about completing this task for a personal email account that you have on your BlackBerry device such as Google Mail or Windows Live Hotmail visit blackberry com docs smartphones and click BlackBerry Internet Service manuals under the Email Setup Manuals section On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Select the Use Auto Signature check box In the field that appears type a signature Press the key gt Save Your signature is added to your email after you send it AuURWNS Add a message that appears when you
187. ick Mobile Network Options Press the Menu key Click My Preferred Network List Highlight a wireless network Press the Menu key Click Move Click the new location Press the Menu key 10 Click Save OMNAARWN gt Mobile network options Change the connection speed for the wireless network A faster connection speed requires more battery power Depending on your wireless service provider you might not be able to change the connection speed for the wireless network On the Home screen click the Manage Connections icon Click Mobile Network Options Change the Network Mode field Press the Escape key AWN Turn on flashing LED notification for wireless coverage 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Select the LED Coverage Indicator check box 202 User Guide Manage Connections 4 Press the key gt Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off the wireless coverage notification clear the LED Coverage Indicator check box Troubleshooting Mobile network cannot connect to the mobile network Try the following actions e If your BlackBerry device uses a SIM card verify that your SIM card is inserted in your device correctly e If your device normally connects toa CDMA network and your device supports international roaming verify that your device is in global roa
188. icks using a paddle and a ball During the game capsules fall from the bricks that you destroy The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle If the ball hits the paddle a brick or the top of the game board 50 times on any level the bricks descend one space each time that you hit the ball with the paddle BrickBreaker capsules Long This capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser This capsule enables you to shoot unlimited laser beams at the bricks Multi This capsule put n four balls in play Catch This capsule enables you to catch and hold the ball Flip This capsule changes the direction of the paddle Wrap his capsule enables you to move the paddle beyond the edge of the screen Bomb This capsule destroys the next brick that you hit and damages nearby bricks Life This capsule gives you an additional life 257 User Guide BrickBreaker scoring Catching a capsule 50 points Shooting a brick with the gun 50 points Hitting a brick with the ball 10 points Shooting a brick with the laser 10 points Damaging a brick with a bomb 5 points Play BrickBreaker e To move the paddle slide your finger left or right on the trackpad e To release the ball in catch
189. icons On the Home screen or in a folder do any of the following e To see all your application icons press the key gt All e To hide an application icon highlight the icon Press the key gt Hide e To show all hidden application icons press the key gt Show All e To stop hiding an application icon highlight the icon Press the key gt Hide A check mark should not appear beside the Hide field 22 User Guide Quick Help Change what happens when you type on the Home screen Depending on your typing input language you might not be able to use shortcut keys to open applications 1 On the Home screen press the key gt Options e Tosearch your BlackBerry device or the Internet when you type on the Home screen change the Launch by Typing field to Universal Search e To open applications when you press shortcut keys change the Launch by Typing field to Application Shortcuts 2 Press the key gt Save Personalize your device Make your BlackBerry device your own by setting preferred options and adding your personal information Automatic shutoff and lock Set a device password On the Home screen or in a folder click the Options icon Click Security gt Password Select the Enable check box Click Set Password Type a password Press the key gt Save To turn off your BlackBerry device password clear the Enable check box DuURWNS Set your device to turn on and turn off automatically On the Home
190. iewer Wireless service provider Features such as text messages location based services and some phone features are dependent on your wireless service provider s offerings For more information contact your wireless service provider Wireless network The wireless network that your device is connected to might affect the availability of some features Depending on your wireless service provider and available roaming options different wireless networks are available Some wireless networks do not support features such as call blocking call forwarding or cell broadcasting For more information contact your wireless service provider Related topics Wireless networks that your device connects to 198 BlackBerry Device Software 195 Find more information 18 Wireless synchronization Reconcile email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry device On the Home screen click the Messages icon Press the key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Select the Wireless Reconcile check box Press the key gt Save oR wW NS User Guide Quick Help If your device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email in personal folders For more information see the
191. il account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related topics Feature availability 14 54 User Guide Voice commands Voice commands Perform an action using a voice command 1 On the Home screen or in a folder click the Voice Dialing icon 2 After the beep say a voice command Available voice commands Call lt contact name or phone number gt Say this voice command to make a call To perform this task with a Bluetooth enabled device such as a handsfree car kit or wireless headset the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology You cannot make calls to emergency numbers using voice commands Call lt contact name gt lt phone number type gt Say this voice command to call a specific phone number for a contact that is in your contact list For example if the contact has a work phone number and a mobile phone number you can say Call lt contact name gt work to call the work phone number Call extension lt extension number gt Say this voice command to dial an extension To per
192. ing on your wireless service plan this feature might not be supported Verify that your BlackBerry device is connected to the wireless network 140 Browser User Guide Browser cannot play a song or video on a web page Your BlackBerry device might not support the size or file format of the song or video file receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks you cannot stream songs or videos with the Internet connection that you are using If you switch networks extra fees might apply For more information contact your wireless service provider or administrator To stop receiving this prompt in the browser press the key gt Options In the General section below Prompt Before clear the Switching to Carrier Network for Streaming Media check box cannot open a new tab You might not have enough available memory on your BlackBerry device Try completing the following actions e Close a tab that you do not need e Close other applications that do not need to be open Related topics Close an application so that it is not running in the background 191 Open close or switch between tabs 11 141 User Guide Calendar Calendar Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views Day view Week view and Month view display all your appointments and meetings for the selected time period Agenda
193. ing only official emergency access numbers for example 911 or 112 Note You should not rely on any wireless device for essential communications including medical emergencies Emergency numbers may vary by location and emergency calls may be blocked or impeded by network environmental or interference issues 39 User Guide Phone If your device is connected to a CDMA network when you end an emergency call your device enters Emergency Callback Mode This mode allows the operator to call you back or find your approximate location Depending on your wireless service provider Emergency Callback Mode is active for 5 minutes or until you make a non emergency call In Emergency Callback Mode you cannot send and receive messages or browse web pages If your device supports GPS and you make an emergency call an emergency operator might be able to use GPS technology to find your approximate location Make an emergency call Do one of the following e If your keyboard or BlackBerry device is unlocked from the Home screen press the key Type the emergency number Press the key e If your device is locked press the key gt Emergency Press the key e If your keyboard is locked press the key on the top of your device Press the key Type the emergency number Press the M key Volume Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume pr
194. invitation click Accept To start the game click Ready Wait for the game to start Set multiplayer game options To perform this task you must be the game organizer 1 On the Multiplayer Game Setup screen click Options 2 Do one of the following e Toset the length for a game set the Point Goal field e Toset the season for a game set the Season field e To set bonuses for a game set the Bonuses field 3 Click OK Change your screen name On the Multiplayer Game Setup screen click your screen name Click Change Screen Name Type a new screen name Press the 4 key AWN Chat with other players 1 On the Multiplayer Game Setup screen in the Chat field type a message 2 Press the key 262 User Guide Check the stats for a player 1 On the Multiplayer Game Setup screen click a player 2 Click Show Stats Remove a player To perform this task you must be the game organizer 1 On the Multiplayer Game Setup screen click a player 2 Click Remove Player Troubleshooting Word Mole cannot connect to a multiplayer game Try performing the following actions Verify that your BlackBerry device is connected to the wireless network e Ifyou are the game organizer try resending the invitation e Ifyou are a game participant try accepting the invitation again Some words that submit are not recognized If you are a game participant verify that the game organizer did not exit the multiplayer g
195. istributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution e Neither the name of the University of Cambridge nor the name of Apple Inc nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE BlackBerry Bold 9780 smartphone model number RCM72UW RCM 73UW RCN72UW or RCN73UW C O 1 68 Ottis is a Wi Fi enabled device subject to restrictions of use in some member states of the European Community Research In Motion Limited 295 Phillip Street Waterloo ON N
196. ity You can set how the trackpad responds to your touch A high sensitivity level requires less pressure than a lower sensitivity level 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Trackpad Sensitivity 3 Change the Horizontal Sensitivity field and Vertical Sensitivity field 4 Press the key gt Save Turn off trackpad sounds On the Home screen or in a folder click the Options icon Click Typing and Input gt Trackpad Sensitivity Change the Audible Roll field to Mute Press the key gt Save To turn on trackpad sounds again change the Audible Roll field to Click AWN gt 176 User Guide Keyboard Troubleshooting Keyboard No application opens when I press a Convenience key Try the following e Ifyou have not done so assign an application to the key e Verify that you did not delete the application that you assigned to the key 177 User Guide Language Language About typing input languages You can Set a typing input language to use when you type The typing input language can be different from the display language When you set a typing input language AutoText and other typing options change to the selected language For example you might use your BlackBerry device in French but type messages in English Change the language 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Language e To change the displ
197. k or memo press the key gt Categories 2 Select the check box beside a category 3 Press the key gt Save To remove a category from a contact task or memo clear the check box beside the category Create a category for contacts tasks or memos You can create categories to organize items in the Contacts application Tasks application and MemoPad On the Home screen or in the Applications folder click the Contacts icon Tasks icon or MemoPad icon 1 2 Press the key gt Filter 3 Press the key gt New 4 5 Type a name for the category Press the f key on the keyboard To delete a category highlight the category Press the key gt Delete Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords On the Home screen click the application icon for an application that prompts you before you delete items Press the key gt Options If necessary click General Options Clear the Confirm Delete check box Press the key gt Save vRwWnNs 166 User Guide Typing Typing Typing basics Highlight cut copy or paste text 1 Press and hold the key and click the trackpad e To highlight text character by character on the trackpad slide your finger left or right e To highlight text line by line on the trackpad slide your finger up or down 2 Press the 8 key e
198. k Security gt Encryption 3 To encrypt data on your device in the Device Memory section select the Encrypt check box 4 To encrypt files that are stored on a media card and on your device select the Media Card check box and do one of the following e To encrypt files using an encryption key that your device generates change the Mode field to Device Key e To encrypt files using your device password change the Mode field to Device Password e To encrypt files using an encryption key and your device password change the Mode field to Device Password amp Device Key 5 To also encrypt media files such as pictures songs and videos select the Include Media Files check box 6 Press the key gt Save To stop encrypting data on your device clear the Device Memory check box To stop encrypting files clear the Media Card check box 219 User Guide Memory and media cards Best practice Conserving memory on your device Try to maintain at least 400 KB of application memory on your BlackBerry device To use less memory try changing options for email messages calendar entries and media files Consider the following guidelines e Reduce the amount of time that your device stores email messages and calendar entries e Stop forwarding email messages to your device when your device is connected to your computer e Receive only the first section of long email messages e Store media files on a media card e Reduce the maximum amou
199. k folder click Add Subfolder To rename a bookmark folder click Rename Folder Type a new name for the folder Press the Enter key To delete a bookmark folder click Delete Folder DUN RSS feeds For more information about using RSS feeds on your BlackBerry device on the Home screen or in a folder click the Social Feeds icon Press the key gt Help About RSS feeds You can add RSS feeds to your BlackBerry device so that you receive updates on your favorite blogs and web sites You can add RSS feeds directly from a web page or by using the Social Feeds application With the Social Feeds application you can stay up to date with your social networks and view your RSS feeds in one location Add an RSS feed from the browser In the browser on a web page with an RSS feed press the Menu key Click Page Actions Click Add to Feeds Select the check box beside each feed that you want to add Click Subscribe Click OK AuUAWNS 134 User Guide Browser Browser options Change your home page or start page iF 2 3 On the Home screen click the Browser icon Press the key gt Options In the General section do one of the following e To change the home page in the Home Page field type a web address e To use your home page as the start page when you first open the browser change the Start Page field to Home Page Press the key gt Save Turn off JavaScript support JavaScript is used on som
200. klighting is designed to turn off after a period of time to conserve battery power 1 On the Home screen click the Media icon 2 Press the key gt Media Options 3 Clear the Turn Off Auto Backlighting check box 4 Press the key gt Save 107 User Guide Media Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning 1 On the Home screen click the Media icon 2 Press the key gt Options 3 Select the Display Closed Captions check box 4 If necessary change the Appearance field Position field and Font Scale field 5 Press the key gt Save Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device To mute the volume press the g key on the top of your device To turn off mute press the key again If you press the g key during a call your device mutes the call so that you can hear others on the call but they cannot hear you Related topics Mute a call 38 Amplify the volume using the audio boost feature 105 Improve sound quality for media files 105 Improve sound quality for media files Depending on your BlackBerry device model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with
201. l Dialing Digits field In the National Number Length field set the default length for phone numbers in your country ORwWN 45 User Guide Phone 6 Press the key gt Save Note When you determine the default length for phone numbers include your area code and local number but do not include your country code or the National Direct Dialing prefix Set options for dialing extensions From the Home screen press the key Press the key gt Options gt Smart Dialing In the Number field type the main phone number for an organization In the Wait For field set how long your BlackBerry device waits before dialing an extension In the Extension Length field set the default length for extensions Press the key gt Save AuURWN Conference calls About conference calls You can create two types of conference calls with your BlackBerry device If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the calendar on your device or computer Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one touch Join Now option if this feature is supported on their device so that they do not have to dial the conference call bridge number and access codes If you do not have a conference call bridge number you can create a conference call by calling other contacts and joining the calls to
202. lackBerry Desktop Software installed on your computer you can update your BlackBerry Device Software from your computer For more information about updating the BlackBerry Device Software from your computer see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets you might not be able to perform this task You can use your BlackBerry device when you download the BlackBerry Device Software but not when you install the software You have the option to schedule the update to occur at a specific time 195 User Guide BlackBerry Device Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue 1 On the Home screen click the Wireless Update icon If you do not have the Wireless Update icon on the Home screen click the Options icon Click Device gt Softwar
203. lackBerry Device Software on your GOVICE ssssseecsseessssessssessseesssnsccesscessnsccsnscessesecsnecesnscesnssessuscesnscesnseessneessnseesnesesnnesenneeeeneees 245 SOIR KA Fi Tne MEANE POEs f cei lt te eszccActescstasvaceaasschsssscaasisvsystotaassecncestcsssesstaceccznteszsstecceressastyesceabossusssas AE EAEN ANEA A AEREA 245 Set Optlons for Wi Fi diagrnostic Te ports sc ccc ccg acess dsicaces cde n n E casa casks dss aalndasds E E EE R EER dae eens Synchronization About synchronization Reconcile email over the wireless network Delete email on your device and in your email application ON your COMPUTEL sseeecssescsssesssnescssseecsneceenscessneessneceenecessnscssuscesuueessuecssuscesnseessuecssnscesneeeanecesncesneees Synchronize organizer data over the wireless M tWOFk ssessssssscsssesssssescssccssseccsnscessseccsnscessnscesnscessuscesnscessnecesnscessnecesuecessuecesnscssaneccsnecesanecesnecesanecesnecesanesesnecesaneseenes About synchronization conflicts Manage email reconciliation conflicts Manage data SymchinOmiZetlOm Orit 1CtS a x s scte saccasseccsssectssacsszpensstantassieasssncanstsaoaceedestcshesusensseaseatacsasceeapsqtdedaguisscitasasstnacttagisimauscisleceatied antigens e TIRE aAa About backing up and rest ring device Catal ciscsaai lt ces iesscsvzecescssssccusectosssesstesccsasssesssooussesasaccoassscnadshcasdpetaniacadhcoaiectsbicnauasencadbsavia sted usbisvbeatiuiavoserdedbasacabi
204. lan If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related topics Feature availability 14 190 User Guide Applications Applications About multitasking Your BlackBerry device supports multitasking which allows you to run more than one application at a time During a call for example you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact While you are playing a song you might want to switch to the messages application to reply to a message There are also shortcuts for most applications that can help you to perform common tasks quickly Note The more applications that you have running the more memory and battery power your device uses To optimize the performance of your device try to close applications when you are finished with them Related topics Keep an application running in the background and switch to another application 191 Close an application so that it is not running in the background 191 Keep an application running in the background and
205. le Windows Live Hotmail or to create a new email address for your device e Enterprise Account If your administrator gave you an enterprise activation password use this option to associate your device with your work email account using the BlackBerry Enterprise Server If you are trying to set up a Internet email account for example Windows Live Hotmail or a new email address for your device and do not see this option contact your administrator or wireless service provider Composing and sending email Send an email 1 On the Home screen click the Messages icon 2 Press the key gt Compose Email 3 Inthe To field type an email address or a contact name 4 Type a message 5 Press the key gt Send Related topics Search for a contact in your organization s address book 153 Personal distribution lists 156 Resend a message You cannot change a text message before you resend it In a sent message press the key e To change the message click Edit Change the message Press the key gt Send e Tochange the recipients click Edit Highlight a contact Press the key gt Change Address Click a new contact Press the 8 key gt Send 58 User Guide Messages e To resend the message without changing it click Resend Reply to or forward an email or PIN message In a message press the key e Toreply to a message click Reply or Reply to All e To forward a message click Forward or Forward As
206. lear Conversation e To delete all the messages from the history and close the chat in your list of text messages highlight a message Press the key gt Delete Save a media file from a text message 1 Ina text message open an attachment 2 Press the key 3 Click Save lt media type gt 4 Click Save Save a contact attachment from a text message If you receive a vCard contact attachment in a text message you can save it so that the contact information is added to your contact list 1 Ina text message highlight a vCard contact attachment 80 User Guide Messages 2 Press the key gt View Attachment 3 Press the key gt Add to Contacts Add an appointment to your calendar from a text message 1 Ina text message highlight an iCalendar attachment 2 Press the key gt View Appointment 3 Press the key gt Add To Calendar Change the appearance of text messages 1 On the Home screen click the Text Messages icon 2 Press the key gt Options gt Text Messaging 3 Inthe General Text Messaging Options section change the Conversation Style field 4 Press the key gt Save Show names in the history of text messages 1 On the Home screen click the Text Messages icon Press the key gt Options gt Text Messaging 2 3 Inthe General Text Messaging Options section select the Show Names check box 4 If you want to change your display name beside the Display Name field type a name This name
207. lgorithm SIM Subscriber Identity Module S MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSID service set identifier SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES 267 User Guide Glossary Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP ireless Application Protocol WEP Wired Equivalent Privacy WML ireless Markup Language WPA Wi Fi Protected Access WTLS Wireless Transport Layer Security 268 User Guide Legal notice Legal notice 2010 Research In Motion Limited All rights reserved BlackBerry RIM Research In Motion SureType SurePress and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world iTunes is a trademark of Apple Inc Bluetooth is a trademark of Bluetooth SIG DataViz Documents to Go Sheet to Go Slideshow to Go and Word to Go are trademarks of DataViz Inc UMTS is a trademark of European Telecommunications Standard Institute Gears and Google Mail are trademarks of Google Inc GSM and Global System for Mobile communications are trademarks of the GSM MOU Association IBM Domino Lotus Lotus iNotes and Lotus Notes are trademarks of International Business Machines Corporati
208. lications using the BlackBerry App World storefront the BlackBerry Desktop Software or the Application Center You might also be able to download applications from a web page try visiting mobile blackberry com from your BlackBerry device or from an application offered by your wireless service provider Additional terms and conditions might apply to software and services made available through the BlackBerry App World storefront the BlackBerry Desktop Software or the Application Center Data charges might apply when you add or use an application over the wireless network For more information contact your wireless service provider BlackBerry App World If you have BlackBerry App World on your device you can search for and download games social networking applications personal productivity applications and much more Using an existing PayPal account you can buy and download items over the wireless network to your device To download BlackBerry App World visit www blackberryappworld com For more information about managing applications using BlackBerry App World click the BlackBerry App World icon Press the key gt Help BlackBerry Desktop Software f you have the BlackBerry Desktop Software installed on your computer you can connect your device to your computer to add update remove or restore applications You can also add applications to your device that you have downloaded to your computer without having to use the
209. lowing actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area e Ifyou created an email address or added an existing email address to your device using the email setup screen in the Setup application verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device On the Home screen or in a folder click the Options icon Click Advanced Options gt Host Routing Table Press the key gt Register Now e Verify that data service is turned on e Ifyou use email filters verify that the options for email filters are set correctly e Verify that email forwarding is turned on and that you have selected all the email folders including your inbox folder that you want to receive email from e Ifyou have a Wi Fi enabled device and if your device uses a software token to connect to a Wi Fi network or to log in to a VPN reset your device and connect to the Wi Fi network or log in to the VPN again e Verify that your device is not blocking messages For more information contact you
210. ls under the Email Setup Manuals section On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Select the Use Auto Signature check box In the field that appears type a signature Press the key gt Save Your signature is added to your email after you send it Qu AWN Find important keys Find out what the keys do and learn how to move around the screen on your BlackBerry device About the Menu key and Escape key The Menu key on your BlackBerry device provides you with a full list of available actions for an application The Menu key and the Escape key help you switch between screens and applications quickly and easily Key Actions Menu key e onthe Home screen or in an application press to open the menu e onthe Home screen or in an application press and hold to switch applications e ona menu press to select a highlighted menu item Escape key e press to return to the previous screen User Guide Quick Help Key Actions press to close a menu About multitasking Your BlackBerry device supports multitasking which allows you to run more than one application at a time During a call for example you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact While you are playing a song you might wa
211. ly 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Typing gt Advanced Style Options 3 Clear the Typing check box 4 Change the Email field to Off 5 Press the key gt Save 171 User Guide Typing AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries If you type text that can be replaced with an AutoText entry the text changes after you press the Space key Your BlackBerry device has built in AutoText entries that correct common mistakes For example AutoText changes hte to the You can create AutoText entries for your common typing mistakes or for abbreviations For example you might create an AutoText entry that replaces ttyl with talk to you later Create an AutoText entry 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Word Substitution 3 Press the key gt New 4 Inthe Replace field type the text to replace 5 Inthe With field do one of the following e Type replacement text e To insert a macro for example the current date or time press the key gt Insert Macro 6 Doone of the following e To capitalize the entry exactly as you typed it change the Using field to Specified Case e To capitalize the entry according to the context change the Using field to SmartCase 7 Inthe Language field change the language 8 Press the key gt Save
212. mation about managing applications using the BlackBerry Desktop Software see the Help in the BlackBerry Desktop Software Application Center f you have the Application Center on your device you can add update or return to the previous version of a select number of applications that are hosted by your wireless service provider Depending on your wireless service provider this feature might not be available For more information about managing applications using the Application Center click the Application Center icon Press the key gt Help About social networking applications You can use social networking applications on your BlackBerry device to stay connected with your social networking contacts Depending on the social networking application you might be able to send messages share pictures change your status and more You can download social networking applications for your BlackBerry device from the BlackBerry App World storefront You must have a wireless service data plan to use these applications Depending on your wireless service provider or organization some applications or features might not be supported 192 User Guide Applications For more information about social networking applications visit www blackberry com support If you need help using a social networking application you can find answers in the application by pressing the Menu key and clicking Help on your device About instant messaging applicatio
213. messages from To accept browser push messages from a specific IP host type the IP address for the WAP gateway Turn off browser push 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Browser Push 3 Clear the Enable Push check box 4 Press the key gt Save Browser shortcuts Browser shortcuts Depending on the typing input language that you are using some shortcuts might not be available Insert a period in the web address field Press the Space key Insert a slash mark in the web address field Press the Shift key and the Space key 139 User Guide Stop loading a web page Press the Escape key Close the browser Press and hold the Escape key On a web page Quickly switch between tabs Press W Zoom in to a web page Press Zoom out from a web page Press O Go to the start page Press G Return to the home page Press H Open the bookmark list Press K Add a bookmark Press A View a list of web pages that you have visited Press Y recently Refresh a web page Press R Find text on a web page Press F To find the next instance of the text press V Open the browser options Press S Move around a web page Move up a screen Press the Shift key and the Space key Move down a screen Press the Space key Move to the top of a web page Press T Move to the bottom of a web page Press B Troubleshooting Browser No browser is available on my device Depend
214. midi file e Verify that the file is not copyright protected e If templates are available for your BlackBerry device use a blank template to compose your text message 94 User Guide Messages cannot use a shortcut to view one type of message in a message inbox If you switch BlackBerry devices and you restore device data from your previous device to your current device the message inbox shortcuts for your previous device replace the message inbox shortcuts for your current device To view the shortcuts for viewing one type of message in a message inbox view your list of saved searches Some features are not available on my device The availability of certain features on your BlackBerry device might be affected based on various items such as your device model and wireless service plan If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related topics Feature availability 14 A skipped content bar appears in a document More content is available for you to download to your BlackBerry device 1 To download the content click the ski
215. might change to indicate that new information is 138 User Guide Browser available The web application might also push updated information to your browser cache without notifying you If information is pushed to your browser cache the information is available on your device even when your device is not connected to the wireless network Web applications that use browser push automatically push updates to your device unless you turn off browser push Your device supports different types of browser push messages Service loading messages and service indication messages include updated information Other browser push messages include messages that appear in your browser cache Browser push options Option Description Process MDS Set whether your BlackBerry device accepts browser push messages from the BlackBerry Enterprise Server or the BlackBerry Internet Service MDS Hosts Set whether your device accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services Process SMSC Set whether your device accepts push messages that are SMS based SMSC Hosts Set which SMSC hosts your device accepts browser push messages from To accept browser push messages from a specific SMSC host type the phone number for the SMSC host Process IP Set whether your device accepts browser push messages that web applications send through a WAP gateway IP Hosts Set which WAP gateways your device accepts browser push
216. ming mode and that your SIM card is inserted in your device correctly e Verify that you have turned on the connection to the wireless network e Verify that you are connected to your wireless service provider s network If you switched wireless networks manually your device remains connected to that wireless network until you select your wireless service provider s network again e Ifyou have set a specific speed for wireless network connections verify that you are in a wireless coverage area that supports the connection speed e Ifyou have a Wi Fi enabled device and your wireless service provider supports UMA verify that your connection preference is not set to Wi Fi Only Related topics Turn on or turn off a network connection 14 Change your UMA connection preferences 208 Switch wireless networks manually 200 Turn on or turn off data service or set roaming options 200 Error messages Data service unavailable Description This message appears when you do not have access to data services on your BlackBerry device Possible solutions Try the following actions e Verify that you are in a wireless coverage area e Verify that the data service on your device is turned on e Ifyou are roaming verify that you can access data services while you roam Related topics Turn on or turn off data service or set roaming options 199 203 User Guide Manage Connections Wi Fi technology Depending on your BlackBerry
217. mode press the Space key e To shoot the laser or gun press the Space key Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device BrickBreaker To mute the volume press the g key on the top of your device To turn off mute press the g key again If you press the g key during a call your device mutes the call so that you can hear others on the call but they cannot hear you Related topics Mute a call 38 Amplify the volume using the audio boost feature 105 Improve sound quality for media files 105 258 User Guide BrickBreaker Set the paddle speed 1 On the Home screen or in the Games folder click the BrickBreaker icon 2 Press the key gt Options e To set the paddle speed set the Paddle movement speed field e To accelerate the paddle as you slide your finger on the trackpad select the acceleration check box 3 Press the key gt Save 259 User Guide Word Mole game Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole game is to form words using the letters in the garden If you form a word using letters that are directly above below or beside each other in the garden you receive new letters which you can use to form new words Otherwise holes appear in the garden making it harder to form new
218. more information about managing conflicts that occur during organizer data synchronization see the Help in the BlackBerry Desktop Software Personal distribution lists Create a personal distribution list You can use personal distribution lists when you send email messages PIN messages or text messages Personal distribution lists that you create on your BlackBerry device do not appear in the email application on your computer On the Home screen click the Contacts icon Press the key gt New Group Type a name for the personal distribution list Press the key gt Add Member Click a contact To add another contact repeat steps 4 to 5 Press the key gt Save Group NOW RWNS Change or delete a personal distribution list 1 On the Home screen click the Contacts icon 2 Highlight a personal distribution list 3 Press the key 156 User Guide Contacts e To change a personal distribution list click Edit Group Click a contact Click Add Member Change Member or Delete Member Press the key gt Save Group e To delete a personal distribution list click Delete Group gt Delete Note When you delete a contact from a personal distribution list the contact remains in your contact list Multiple contact lists About multiple contact lists If your BlackBerry device is associated with multiple email accounts you might have contacts from each email account on your device For example if your device is as
219. n or calendar entry press the key 2 If necessary click Retrieve Attachment Information 3 Click Open Attachment 4 If necessary on the Attachments screen click an attachment 5 If necessary in the dialog box select an option Save a file or an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 Ina message in a calendar entry or on a web page do one of the following e If there is only one attachment in a message or calendar entry press the key e If there are multiple attachments in a message or calendar entry highlight an attachment Press the key e Ifyou are downloading a file from a web page press the key 86 User Guide 2 Click Download Attachment or Download File 3 Highlight the folder that you want to save the file or attachment in 4 Press the key gt Select Here To stop downloading an attachment in a message highlight an attachment that you are downloading Press the key gt Cancel Download Send a file as an attachment Messages To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator On the Home screen or in a folder click the
220. n change the scene mode in the camera to optimize the settings for different environments Descriptions of the scene modes are available on the camera 1 On the Home screen click the Camera icon 2 To change the camera scene mode click the scene mode icon at the bottom of the screen 3 Select a scene mode When you close the camera the scene mode Is saved Change the size of pictures that you take The larger the picture is the more storage space the picture requires 1 On the Home screen click the Camera icon 2 Press the key gt Options 3 Change the Picture Size field 110 User Guide Media 4 Press the key gt Save Related topics View properties for a media file 106 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture 1 On the Home screen click the Camera icon 2 Click the geotag icon at the bottom of the screen The geotag information can be viewed in the properties of the picture file Change the autofocus setting 1 On the Home screen click the Camera icon 2 Press the key gt Auto Focus e For still subjects click Single Shot e For moving subjects click Continuous To turn off autofocus click Off Turn off digital zoom for the camera On the Home screen click the Camera icon Press the key gt Options i 2 3 Clear the Digital Zoom check box 4 Press the key gt Save R
221. n or turn off a network connection 14 Set options for backlighting 180 217 User Guide Memory and media cards Memory and media cards About media cards Depending on your BlackBerry device model you can insert a microSD media card into your device to take videos and extend the memory that is available on your device for storing media files such as songs ring tones videos or pictures For more information about inserting a media card into your device see the printed documentation that came with your device Supported media cards Your BlackBerry device supports media card sizes up to 32 GB Only microSD media cards are supported Turn off media card support When you turn off media card support your BlackBerry device cannot access the files that are on your media card 1 On the Home screen or in a folder click the Options icon 2 Click Storage 3 Clear the Media Card Support check box 4 Press the key gt Save Repair files stored on your media card or on your device CAUTION Ifyou run the repair feature on your BlackBerry device your device might delete files that have errors from your media card or on your device 1 On the Home screen or in a folder click the Options icon 2 Click Storage 3 Press the key gt Repair 4 Complete the instructions on the screen If your media card is still not repaired after you run the repair feature you might want to try formatting it 218 User Guide M
222. n the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Language e To change the display language change the Display Language field e To change the typing language change the Typing Language field e To change the language for voice commands change the Voice Dialing field 3 Press the key gt Save Find more information e Help on your device Find step by step instructions in the user guide for your BlackBerry device Click Help on the Home screen or in an application menu e www discoverblackberry com Find software applications and accessories for your device e Your wireless service provider web site Find information about your wireless network or wireless service plan e www blackberry com go declarationofconformity View the Declaration of Conformity made under Directive 1999 5 EC HG nr 88 2003 Troubleshooting Basics cannot make or receive calls Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your wireless service plan includes phone or voice services e Ifyou cannot make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing e Ifyou have traveled to another country and you have not changed your smart dialing options dial the full phone number including the country code and area code for your contact
223. n the email application on your computer appears on your BlackBerry device Du RWNS Related topics Stop storing messages sent from your computer on your device 68 Hide filed email from the message inbox 1 On the Home screen click the Messages icon 2 Press the 8 key gt Options gt Message Display and Actions 3 Select the Hide Filed Messages check box 4 Press the 82 key gt Save View filed messages 1 On the Home screen click the Messages icon 2 Press the 32 key gt View Folder 3 Click a folder 65 User Guide Messages Email options Set an out of office reply To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Select the Use Out Of Office Reply check box In the field that appears type a reply If you use IBM Lotus Notes in the Until field set the date on which the out of office reply should turn off Press the key gt Save To turn off the out of office reply clear the Use Out Of Office Reply check box NOURWNS Turn on or turn off read receipts Depending on your wireless service provider or administrator you might not be able to perform this task or some of t
224. nce herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated companies RIM and RIM assumes no responsibility for any typographical technical or other inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and confidential information and or trade secrets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content protected by copyright and or third party web sites collectively the Third Party Products and Services RIM does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Par
225. nd restore most of your BlackBerry device data including messages organizer data fonts saved searches and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software f your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your device over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Empty the deleted items folder on your computer from your device To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the key gt Options gt Email Reconciliation 1 2 3 Ifthe Message Services field appears set this field to the appropriate email account 4 Press the key gt Purge Deleted Items 249 User Guide Synchronization Troubleshooting Synchronization Email is not reconciling over the wir
226. ndmark set the Start field to Find Location In the drop down list at the top right of the screen click Business In the Search field type the information for the point of interest Press the key on the keyboard Click a point of interest e To specify a contact s address set the Start field to Find Location Start typing the contact s name Click the contact e To specify a new location by typing the address set the Start field to Find location In the drop down list at the top right of the screen click Location In the Search field type the address Press the f key on the keyboard Click the location e To specify a bookmarked location set the Start field to Find location In the bottom pane click a bookmarked location 4 Repeat step 3 to specify an ending location To change the route options click Route Options Select or clear the check box beside one or more route options Click OK 6 Click Search v Pan a map To pan a map your BlackBerry device must be in pan mode and not zoom mode The mode that your device is in is displayed at the top of the map 1 If your device is in zoom mode click the trackpad to switch to pan mode 2 On the trackpad slide your finger in any direction Zoom in or out On a map do one of the following To zoom in if your device is not already in zoom mode press the trackpad Slide your finger up on the trackpad e To zoom out if your device is not already in zoom mode press th
227. ne About hearing aid mode In hearing aid mode or telecoil mode the magnetic signal of your BlackBerry device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils Turn on hearing aid mode From the Home screen press the key Press the key gt Options gt Hearing Aid Mode Change the Mode Enabled field to Telecoil Press the key gt Save The H T telecoil indicator appears at the top of the Home screen AWN gt About TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your BlackBerry device To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device visit www shopblackberry com Turn on TTY support From the Home screen press the key 1 2 Press the key gt Options gt TTY 3 Change the TTY Mode field to Yes 4 Press the key gt Save ATTY indicator appears in the connections area at the top of the Home screen To turn off TTY support change the TTY Mode field to No Phone shortcuts Depending on the typing input l
228. nesesneseencessness Troubleshooting BlackBerry Device Santa tes sax ci52 5s cses Saas ae EAE R AE AE RE nue nea aaegaabiacaaataa eee Manage CORIO ENGNG anaE caste E R AEE A EE E esse dg AA stay E A A E E AEA Manage Connections basics Mobile network MMi FI SG IMM OO GY AAAA EEEE TRE ATOE AREETA EENE cc TE STO EEA NEE AEEA EE Bluetooth technolo gysoni a A E E ETER AN E TI EAE EE Fowerond DIMEN sce ec pce aa a E A E a a a a E R ad eat Turn off your device Set your device to turn on and turn off automatically RESET tHe dEVI E a n EE E AAE E E E E N EE O E A E EE Check the battery power level Extend battery life Memory and media cards About media cards Supported media GALE Sesen e aiae neeaae AEE E eaea EST SEAE aesan aE EREEREER EEEIEE EEEa Eaa Eea eE E ESERE Turmo media card SUP PONE nenn nnn E NE SEE R N REE E ARAT EE Repair files stored on your media card or on your device About compression NOTAE STACI 9111o NAE E ONE OEE OESS EAEI EAAS SEENE IAEA AEEA E TTS Turn on encryption Best practice Conserving memory on your device Troubleshooting Storage and media cards Set the types of items that are included in searches Search for messages 195 196 196 197 197 198 198 200 204 209 216 216 216 216 216 216 218 218 218 218 218 219 219 219 220 220 221 221 221 221 Message seanchiciite tay s ai20 2a A yeaa ETAN ede ee a ssl
229. network e Ifyou are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device sup e Ver e Ver opt Related top ports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device ify that your keyboard is unlocked ify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language ions Certain languages might not be supported ics Bluetooth technology 209 Change the anguage for voice commands 56 My device does not recognize names or numbers in voice commands Try performing the following actions e Say the first name and the last name of your contact e Improve voice recognition of numbers Related top ics Improve voice recognition 56 57 User Guide Messages Messages Email Set up an email address 1 On the Home screen click the Setup icon 2 Inthe Setup section click the Email Accounts icon 3 Follow the screens to set up your email address When your email address is set up correctly you receive a confirmation message To view and manage your email messages on the Home screen click the Messages icon Note In some cases you might see the following options If so select one of the options e Internet Mail Account Use this option to associate your BlackBerry device with one or more existing email accounts for examp
230. nistrator 1 On the Home screen or in a folder highlight an application icon 2 Press the key gt Delete View properties for an application 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Application Management 3 Click an application 193 User Guide Applications View the size of an application database 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Status 3 Press the key gt Database Sizes Troubleshooting Applications cannot add update or return to the previous version of an application If your email account uses a BlackBerry Enterprise Server your organization might not permit you to add or update device applications For more information contact your administrator Try the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your device has enough memory to add or update the application 194 User Guide BlackBerry Device Software BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software for one of the following reasons e to access new applications and features e to resolve a technical issue e your wireless service provider requires you to update the BlackBerry Device Software You might be able to update your BlackBerry Device Software over the wireless network from a web site or using
231. ns You can download instant messaging applications for your BlackBerry device from the BlackBerry App World storefront By default your BlackBerry device comes with BlackBerry Messenger You can use BlackBerry Messenger to chat with people who have a BlackBerry device by sending and receiving messages and files You can also change your status and display picture With the BlackBerry Groups feature of BlackBerry Messenger you can share pictures lists appointments and more You must have a wireless service data plan to use these applications Depending on your wireless service provider or organization some applications or features might not be supported For more information about BlackBerry Messenger and other instant messaging applications visit www blackberry com support If you need help using an instant messaging application you can find answers in the application by pressing the Menu key and clicking Help on your device Require your device password before adding an application To perform this task you must have set a BlackBerry device password On the Home screen or in a folder click the Options icon Click Security gt Password Change the Prompt on application install field to Yes Press the key gt Send AWN gt Delete an application If your email account uses a BlackBerry Enterprise Server your organization might not permit you to delete some applications For more information contact your admi
232. ns gt Text Messaging 1 2 3 Change the Leave Messages On SIM Card field to Yes 4 Press the key gt Save To stop storing text messages on your SIM card change the Leave Messages On SIM Card field to No If you change this field to No your text messages are deleted from your SIM card Set how long your device stores messages 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Change the Days To Keep Messages field 4 Press the key gt Save Turn off AutoText for SMS text messages On the Home screen or in a folder click the Options icon Click SMS Text Set the Disable AutoText field to Yes Press the Menu key Click Save ORWNS gt Set how long your service center attempts to send text messages If you send a text message and it cannot be delivered immediately your service center tries to send the text message for the number of times that is set in the Retries field Depending on your wireless service provider this option might not appear 1 On the Home screen click the Text Messages icon 2 Press the key gt Options gt Text Messaging 3 Inthe SMS Text section change the Retries field 82 User Guide Messages 4 Press the key gt Save Set a wireless network type for sending text messages Depending on your wireless service provider and wireless network this feature might not be supported 1 On the Home screen click the Te
233. nt of device memory available for media files Depending on your device model this option might not be available e Ifyou changed the picture quality for pictures that you take change the picture quality setting to normal e Reduce the picture quality in the browser Related topics Set how long your device stores messages 68 Receive only the first section of long email messages 67 Change how long your device stores calendar entries 150 View the amount of memory used by media files 117 Troubleshooting Storage and media cards The application memory on my device is low When the application memory available on your BlackBerry device is low your device displays a dialog box that lists applications and languages that you do not use frequently You can delete applications and languages in this list Consider the following guidelines e Verify that you have deleted old email messages and MMS messages especially messages with attachments e Verify that you have deleted contacts that are already in your organization s address book e Verify that you have deleted media files from the device memory e Ifyou recently updated your BlackBerry Device Software over the wireless network verify that you have deleted the previous version of the BlackBerry Device Software e Verify that you have cleared the browser cache 220 User Guide Search Search Search for an item You can search for organizer items pictures videos
234. nt to switch to the messages application to reply to a message There are also shortcuts for most applications that can help you to perform common tasks quickly Note The more applications that you have running the more memory and battery power your device uses To optimize the performance of your device try to close applications when you are finished with them Related topics Keep an application running in the background and switch to another application 191 Close an application so that it is not running in the background 191 Move around the screen with the trackpad e To move the cursor in any direction and highlight items slide your finger on the trackpad e To select an item select a field or check box or open a link highlight the item Click press the trackpad Select commands using pop up menus Pop up menus are available in most applications and appear in the center of the screen You can use the pop up menu when you are viewing a message for example to file forward or reply to the message e To open a pop up menu click and hold an item on the screen e To select a command click the icon e To see additional commands click the Full Menu icon Start using your device Visit the Setup application The Setup application helps you learn about navigation and typing change options to personalize your BlackBerry device and set up network connections such as Wi Fi connections and Bluetooth connections You
235. ntacts or email addresses that the email filter should search for in the From field of your email Separate multiple contacts or email addresses with a semicolon To specify that the email filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Specify one or more contacts or email addresses that the email filter should search for in the Sent To field of your email Separate multiple contacts or email addresses with a semicolon To specify that the email filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Set whether the email filter applies to email that includes your email address in the To field Set whether the email filter applies to email that includes your email address in the CC field Set whether the email filter applies to email that includes your email address in the BCC field Set the importance level of email that the email filter applies to Set the sensitivity level of email that the email filter applies to Set whether email that the email filter applies to is forwarded to your BlackBerry device If email is forwarded specify whether it is forwarded with high importance or with the email header only User Guide Mes
236. nutes off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device On the Home screen the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Options Highlight a Bluetooth enabled device Press the key gt Device Properties Clear the Encryption check box Press the key gt Save 21 User Guide Quick Help Discover the Home screen Change the theme and wallpaper and organize with folders Switch themes 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Inthe Theme section click a theme 4 Click Activate To delete a theme click the theme Click Delete Use a picture as your device wallpaper 1 On the Home screen click the Media icon gt Pictures icon 2 Browse to a picture 3 Press the key gt Set As Wallpaper Add change or delete a folder on the Home screen On the Home screen do one of the following e To add a folder press the key gt Add Folder Type a name for the folder To change the folder icon style click the folder icon Click a folder icon style Click Add e Tochange a folder highlight a folder Press the key gt Edit Folder Change the folder name or folder icon style Click Save e Todelete a folder highlight a folder Press the key gt Delete Find or hide an application icon Depending on your theme you might not be able to hide some application
237. oice mail greeting or voice mail password might differ You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail For more information contact your wireless service provider Check your voice mail Depending on your theme you might be able to check your voice mail from the Home screen 1 From the Home screen press the key 2 Press the key gt Call Voice Mail Change the voice mail access number and password If a voice mail access number is not already set on your BlackBerry device you can type the access number for a different voice mail system Note If you change the voice mail password on your device you must also call your voice mail system to change the password there Otherwise the password for your voice mail is not updated in your voice mail system From the Home screen press the Send key Press the Fe key gt Options gt Voice Mail Type a voice mail access number and a password Press the 8 key gt Save AWN gt 41 User Guide Phone Change how many times your device rings before the call goes to voice mail To change how many times your BlackBerry device rings before the call is forwarded to voice mail you must call your wireless service provider s voice mail system Each wireless service provider has a different voice mail system For more information contact your wireless service provider 1 Call your wireless service
238. ommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Reconcile email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry device On the Home screen click the Messages icon Press the 82 key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Select the Wireless Reconcile check box Press the 82 key gt Save vs wne If your device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email in personal folders For more information see the Help in the BlackBerry Desktop Software Delete email on your device and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry device 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Email Reconciliation 3 Ifthe Message Services field appears set this field to the appropriate email account 247 User Guide Synchronization 4 Change the Delete On field to Mailbox amp Handheld 5 Press t
239. ompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords On the Home screen click the application icon for an application that prompts you before you delete items Press the key gt Options If necessary click General Options Clear the Confirm Delete check box Press the key gt Save OR wWN Change how you answer or end calls with the holster 1 From the Home screen press the key 2 Press the key gt Options gt In call Settings e To answer calls automatically when you remove your BlackBerry device from the holster change the Auto Answer Calls field to Out of Holster e To stop answering calls automatically when you remove your device from the holster change the Auto Answer Calls field to Never e Toend calls automatically when you insert your device in the holster change the Auto End Calls field to Into Holster e To stop ending calls automatically when you insert your device in the holster change the Auto End Calls field to Never 3 Press the key gt Save Reset a call timer A call timer provides the estimated duration of calls For more information about the exact duration of a call contact your wireless service provider 1 From the Home screen press the key 2 Press the key gt Status gt Last Call or Total Calls gt Clear Timer 3 Press the key gt Save 50 User Guide Pho
240. on JavaScript is a trademark of Sun Microsystems Inc Microsoft Hotmail Outlook Windows Live and Windows Media are trademarks of Microsoft Corporation Novell and GroupWise are trademarks of Novell Inc PGP PGP Desktop Professional and PGP Universal Server are trademarks of PGP Corporation RSA is a trademark of RSA Security vCard is a trademark of the Internet Mail Consortium Wi Fi Wi Fi Protected Access Wi Fi Protected Setup and WPA are trademarks of the Wi Fi Alliance All other trademarks are the property of their respective owners Content owners use Windows Media digital rights management technology WMDRM to protect their intellectual property including copyrights This device uses WMDRM software to access WMDRM protected content If the WMDRM software fails to protect the content content owners may ask Microsoft to revoke the software s ability to use WMDRM to play or copy protected content Revocation does not affect unprotected content When you download licenses for protected content you agree that Microsoft may include a revocation list with the licenses Content owners may require you to upgrade WMDRM to access their content if you decline an upgrade you will not be able to access content that requires the upgrade Portions of the BlackBerry Device Software are copyright 2007 2008 The FreeType Project www freetype org All rights reserved This documentation including all documentation incorporated by refere
241. ooting GPS technology cannot use GPS technology Try performing the following actions e Ifyou are outdoors move away from buildings and expose your device to open sky e Ifyou are indoors move close to a window e Ifyou have paired your BlackBerry device with a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on e Ifyou are using GPS technology for the first time wait a short period of time for your device to get your GPS location 186 User Guide Maps Maps Map basics View a location on a map 1 On the Home screen click the Maps icon 2 On a map press the key gt Find Location 3 Doone of the following e To search for a point of interest such as a business or landmark in the drop down at the top right of the screen click Business Type the information for the point of interest in the Business field Highlight the point of interest e Toviewa new location in the drop down at the top right of the screen click Location Type an address in the Location field Highlight the location e To view a location for a contact type the contact name in the Location field or the Business field Highlight the contact information e To view a bookmarked location highlight the location in the bottom section of the screen 4 Press the key gt View on Map If you are viewing a location other than your current location to get directions to this location from your current location press
242. ooze 160 User Guide Clock Change alarm notification options AWN On the Home screen or in the Applications folder click the Clock icon Press the key gt Options In the Alarm section change the Alarm Tone field Volume field Snooze Time field and Vibration field Press the key gt Save Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages 1 2 On the Home screen or in the Applications folder click the Clock icon Press the key gt Enter Bedside Mode To turn off bedside clock mode press the key Set options for bedside clock mode 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key gt Options 3 Inthe Bedside Mode section do any of the following e To receive a flashing LED notification when bedside clock mode is turned on clear the Disable LED check box e To turn off the connection to the wireless network so that your device does not receive phone calls or messages when bedside clock mode is turned on select the Disable Radio check box To turn off screen dimming when bedside clock mode is turned on clear the Dim Screen check box 4 Press the key gt Save Use the stopwatch 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key gt Stopwatch 3 Click the start stop icon e To record lap times cli
243. or alert sounds if available press the g key on the top of your BlackBerry device Related topics Silence the alarm 160 Flashing LED The LED on the top of your BlackBerry device flashes different colors to indicate different statuses Green You are in a wireless coverage area You can turn on or turn off this notification in Options gt Display gt Screen Display Blue Your device is connected to a Bluetooth enabled device You can turn on or turn off this notification in Options gt Networks and Connections gt Bluetooth Connections 127 User Guide Ring tones sounds and alerts Red Anew message has arrived and your selected profile is set to notify you using the LED If you are using your device with a smart card your device is accessing data on the smart card Amber The battery power level for your device is low or your device is turned off and is charging You cannot turn off the notification for the low battery power level The notification for charging will turn off when you turn on the device Change alarm notification options On the Home screen or in the Applications folder click the Clock icon Press the key gt Options In the Alarm section change the Alarm Tone field Volume field Snooze Time field and Vibration field Press the key gt Save AWN gt Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry device when the battery power level is
244. ore information contact your administrator On the Home screen click the Messages icon Highlight an email Press the key gt File Highlight a folder Press the key gt File Related topics Reconcile email over the wireless network 11 OR WN 64 User Guide Messages Add move rename or delete an email folder To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the key gt View Folder Highlight a folder Press the key e Toadd a folder click Add Folder e To move a folder click Move Folder Click the new location To rename a folder click Rename Folder e To delete a folder click Delete Folder Forward messages from a specific email folder to your device AWNS gt To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Press the key gt Folder Redirection Select the check box beside an email folder Press the key gt Save Note If you click the Select All menu item all email including email that appears in the sent items folder i
245. ory used by media files 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Memory Use Change the amount of memory available for media files To optimize the performance of your BlackBerry device you can change the amount of memory that your device allocates for media files Depending on your BlackBerry device model this feature might not be supported On the Home screen click the Media icon Press the Menu key Click Options Perform any of the following actions e Tochange the maximum amount of device memory available for all media files change the Device Memory Limit field e To change the minimum amount of device memory available for pictures change the Reserved Pictures Memory field 5 Press the Menu key 6 Click Save AWN gt Related topics View properties for a media file 106 117 User Guide Media Turn off media card support When you turn off media card support your BlackBerry device cannot access the files that are on your media card 1 On the Home screen or in a folder click the Options icon 2 Click Storage 3 Clear the Media Card Support check box 4 Press the key gt Save About compression Compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data When compression is turned on your device compresses all device data including messages contacts calendar entries tasks and memos You should keep
246. our SIM card with a SIM card phone book you can use the SIM card phone book to access contacts that you have added to your SIM card The SIM card phone book is different from the contact list on your BlackBerry device If you switch SIM cards the contacts in the SIM card phone book change You can add ADN entries to your SIM card phone book You can also search for ADN entries or SDN entries ADN entries appear in plain text and SDN entries appear in bold Add a contact to your SIM card 1 In the contact list press the key gt SIM Phone Book 2 Press the key gt New 3 Type the contact information 4 Press the key gt Save Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network this feature might not be supported 1 In the contact list press the key gt SIM Phone Book 2 Press the key gt Copy All To Contacts Note If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list your BlackBerry device does not copy the SIM card contact Copy a contact from your contact list to your SIM card In the contact list click a contact Highlight a phone number Press the key gt Copy to SIM Phone Book Press the key gt Save RWNS gt 225 User Guide SIM card Change or delete a SIM card contact 1 In the contact list press the key gt SIM Phone Book 2 Highlight a
247. pages that have been updated since the last time you visited them appear in italic Add a bookmark for a web page 1 On a web page press the key gt Add to Bookmarks 2 Inthe Name field type a name for the bookmark 3 Inthe Folder field click the folder that you want the bookmark to appear in 4 Click Add If you visit the web page offline the browser displays the content that was current the last time that you viewed the web page online Change or delete a bookmark for a web page On the Home screen click the Browser icon Press the key gt Bookmarks Highlight a bookmark Press the key e To change a bookmark click Edit Bookmark Change the bookmark Click Accept e To delete a bookmark click Delete Bookmark AWN gt Send a bookmark for a web page On the Home screen click the Browser icon Press the key gt Bookmarks 1 2 3 Highlight a bookmark 4 5 Press the key gt Send Link Click a message type To return to the browser after you send the message press the key File a bookmark for a web page 1 On the Home screen click the Browser icon 133 User Guide Browser Press the key gt Bookmarks Highlight a bookmark Press the key gt Move Click the new location a RWHN Add rename or delete a bookmark folder for web pages On the Home screen click the Browser icon Press the key gt Bookmarks Highlight a bookmark folder Press the key e To add a bookmar
248. perform this task you must be the meeting organizer If you are not the meeting organizer you can create a conference call meeting on behalf of another person from your computer 1 In a meeting select the Conference call check box 2 Type the information for the conference call 3 Press the key gt Save Create a conference call meeting from your computer To perform this task you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer For information about creating meetings on behalf of another person see the documentation for the email application on your computer You can create a conference call meeting from your computer that your BlackBerry device recognizes When the conference call meeting starts participants who have a BlackBerry device can enter the conference call meeting with the Join Now option if their device supports this feature 1 Inthe meeting notes or in the meeting location field type CCP and the participant conference call bridge number Do not include spaces 2 Type a lowercase x Do not include spaces before or after the x 146 User Guide Calendar 3 Type the participant access code Type a space after the participant access code 4 Type CCM and the moderator conference call bridge number Do not include spaces 5 Type a lowercase x Do not include spaces before or after the x 6 Type the moderator access code Type a space after the moderator access code
249. plication on your computer over the wireless network 154 User Guide Contacts The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network When you file or delete email on your device these email should be filed or deleted in your email application Likewise any changes that you make to email in the email application on your computer should be reflected on your device n rare cases if your device does not recognize fields in a contact calendar entry or email account some data or email cannot be synchronized or reconciled f wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features you can use the synchronization tool of the BlackBerry Desktop Software to synchronize your organizer data and email For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software
250. pped content bar 2 Click More A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide 1 To download the slide highlight the slide 2 Press the key gt Retrieve The number of new or unopened messages is different than expect The number of new or unopened messages includes saved messages and filed messages If you have set your BlackBerry device to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox your device files the message Related topics View filed messages 65 95 User Guide Files Files File basics About files and attachments You can view and download attachments and save them to the BlackBerry device memory or on a media card If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization s network you can preview files from your organization s network and save the files to your device or attach them directly to email messages without downloading them You can use the Files application to view a list of all the files that are saved on your device You can also rename move and delete files on your organization s network from your device To change attachments or files that you download you can use third party editing applications such as Documents to Go that are designed for use on BlackBerry devices
251. press the key 2 Press the key gt Options gt Call Barring 3 Press the key gt Change Password Fixed dialing and smart dialing Depending on your wireless service provider and wireless network this feature might not be supported About fixed dialing If you turn on fixed dialing you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers for example 911 or 112 If your wireless service plan includes SMS text messaging you can also send SMS text messages to contacts that appear in your fixed dialing list To use fixed dialing your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code Depending on your wireless service provider and wireless network this feature might not be supported 44 User Guide Phone Turn on fixed dialing To perform this task your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code 1 From the Home screen press the key 2 Press the key gt Options gt FDN Phone List 3 Press the key gt Enable FDN Mode 4 5 Type your PIN2 code Press the key on the keyboard To turn off fixed dialing press the key gt Disable FDN Mode Add change or delete a contact in your fixed dialing list To perform this task your wireless service provider must set up your SIM card fo
252. provider s voice mail system 2 Listen to your options and follow the audible prompts Speed dial Set up speed dial for a contact From the Home screen press the Send key Press the key gt View Speed Dial List In the Speed Dial Numbers list click an unassigned key Click a contact If necessary click a phone number for the contact Uaw N To make a call using speed dial from the Phone application the Home screen a message or a message list press and hold the key that you assigned to the contact Change the contact that is assigned to a speed dial key From the Home screen press the key Press the key gt View Speed Dial List Highlight a contact or phone number Press the key e To change the contact that is assigned to a speed dial key click Edit Click a new contact e Toassign the contact to a different speed dial key click Move In the Speed Dial Numbers list click a new speed dial key e To delete the contact from the Speed Dial Numbers list click Delete AWN gt Call waiting call forwarding and call blocking Turn on call waiting To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service 1 From the Home screen press the key 2 Press the key gt Options gt Call Waiting 42 User Guide Phone 3 Select the Enabled check box 4 Press the key gt Save To turn off call waiting clear the Enabled check box About call
253. ption 118 My device does not recognize my media card Try one of the following actions e Verify that your media card is inserted in your BlackBerry device correctly For more information about inserting a media card into your device see the printed documentation that came with your device e Inyour media card options if there is a message card o format your media card disconnect your device from your computer Format your media CAUTION Formatting your media card will delete all the files from it Related topics Repair files stored on your media card or on your device 117 I cannot find podcasts Podcast content that is marked as explicit content d option turned on oes not appear in the Podcast application if you do not have the Show Explicit Content 125 User Guide Ring tones sounds and alerts Ring tones sounds and alerts About ring tones sounds and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry device alerts you of phone calls messages reminders and browser content Your device has a Normal profile and five other preloaded profiles Loud Medium Vibrate Only Silent and Phone Calls Only You can change the tones in any preloaded profile to an audio file that is stored in your device memory or on a media card or you can create additional profiles The All Alerts Off profile cannot be changed By default some of the settings in th
254. ptions for the Wi Fi network are correct e Ifyou switched Wi Fi networks manually switch to another Wi Fi network or set your BlackBerry device to scan for available Wi Fi networks e Ifyour wireless service provider supports UMA verify that your connection preference is not set to Mobile Network Only e If your email account uses a BlackBerry Enterprise Server your device might prevent you from connecting to certain wireless access points For more information contact your administrator e Ifyou are using the Push Button Setup method verify that the access point is enabled with Wi Fi Protected Setup and that it has been set to send its profile Verify that another device is not also attempting to connect at the same time and that not more than one access point within range is in this mode e Ifyou use PEAP EAP TLS EAP FAST EAP TTLS or EAP SIM to connect to a Wi Fi network verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server e Ifyou use EAP TLS to connect to a Wi Fi network verify that you have added your authentication certificate to your device Related topics 208 User Guide Manage Connections Turn on or turn off a network connection 14 Connect to a Wi Fi network 17 Connect to a Wi Fi network manually 205 Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth technology i
255. r Guide Clock Clock Get the date and time from the wireless network automatically To perform this task your BlackBerry device must be connected to the wireless network AWN On the Home screen or in the Applications folder click the Clock icon Press the key gt Set Time Change the Set Time field to Automatic Do one of the following e To receive a prompt when your device detects a new time zone change the Auto Update Time Zone field to Prompt e To have your device update the time zone automatically when it detects a new time zone change the Auto Update Time Zone field to On Press the key gt Save Set the date and time On the Home screen or in the Applications folder click the Clock icon Press the key gt Set Time e To get the date and time from the wireless network automatically change the Update Time field to Automatic Note that you must be connected to the wireless network e To set the date and time manually change the Update Time field to Manual Click the Set Time or Set Date field Change the time or date Click the trackpad Do any of the following e To receive a prompt when your device detects a new time zone change the Auto Update Time Zone field to Prompt e To have your device update the time zone automatically when it detects a new time zone change the Auto Update Time Zone field to On Press the key gt Save Change what appears on the screen when your device is charging AWN
256. r administrator Related topics Turn on or turn off data service or set roaming options 200 Turn on or turn off a network connection 14 Wireless coverage Indicators 198 Change prioritize or delete an email filter 71 Forward messages from a specific email folder to your device 65 am not receiving email from personal folders on my computer If your BlackBerry device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email in personal folders For more information see the Help in the BlackBerry Desktop Software I cannot file email Try the following actions e Verify that wireless email reconciliation is turned on 92 User Guide Messages e If your email folders do not appear on your BlackBerry device reconcile your email using the email settings tool of the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software Related topics Reconcile email over the wireless network 11 cannot send text messages Depending on your wireless service plan this feature might not be supported Try the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area e Verify that fixed dialing is turned off Related topics T
257. r administrator On the Home screen click the Contacts icon Press the key gt Lookup Type part or all of a contact name Press the key on the keyboard Press the key e To add a contact to your contact list click Add to Contacts e Toadd all the contacts click Add All to Contacts e To view information for a contact click View e To delete a contact from the contact lookup results click Delete nawn 223 User Guide Search e To delete the contact lookup results click Delete Lookup e To start a new contact lookup click Lookup Search shortcuts Depending on the typing input language that you are using some shortcuts might not be available Search for an item on your BlackBerry device Start typing on the Home screen Search for a contact in a list of contacts Type part or all of a contact name or type initials separated by a space Search for text in a message Press S Search for text in a file or an attachment Press F Search for text on a web page Press F Search for text in a presentation Press F Note You can change what happens when you type on the Home screen To search for text in a presentation you must view the presentation in text view or in text and slide view 224 User Guide SIM card SIM card Depending on your wireless service provider and wireless network your BlackBerry device might not use a SIM card About the SIM card phone book If your wireless service provider has set up y
258. r clicks the picture might be blurry If the camera is using a slower shutter speed an exclamation point indicator appears at the bottom of the screen 123 User Guide Media Depending on your BlackBerry device model you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options Related topics Reduce blurriness in the pictures that you take 111 The flash dims or turns off If the camera has a flash and the battery power level drops below 20 percent the flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off Some features are not available on my device The availability of certain features on your BlackBerry device might be affected based on various items such as your device model and wireless service plan If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related topics Feature availability 14 cannot save media files Your BlackBerry device memory or
259. r device is locked On the Home screen or in a folder click the Options icon Click Display gt Message on Lock Screen Type the text that you want to appear on the screen when your device is locked Press the key gt Save AWN File transfer and download Transfer a file from your computer to your device using your device as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer 1 Connect your device to your computer using a USB cable 2 Do one of the following e Ifyou want to transfer most types of files in the dialog box that appears on your device select the USB option e Ifyou want to transfer media files that are protected with DRM in the dialog box that appears on your device select the media transfer option 3 If necessary type a password Your device appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your device To view the transferred file on your device disconnect your device from your computer and find the file Related topics Transfer your media files from your computer to your device using BlackBerry Desktop Software 120 25 User Guide Quick Help About adding applications Depending on your wireless service provider and region you might have the option to add or update app
260. r games Multiplayer games MOU DIES MOGEIIGs WOT MONE A E E EEE AA EEE EE E A E AAEE AE Glossary Leah TIS LS EAE IRTO AEEA REA SEE AN REEE RAAE REA SEE AASE E AE PEE IEE ERC Tier PAAT A SAE EEATT User Guide Quick Help Quick Help Top 10 BlackBerry device users have spoken Here are the top 10 things they want to know how to do on their devices Change your ring tone notifiers or reminders 1 On the Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds gt Sounds for Selected Profile gt Ring Tone e Click a tone e To use a tone that is on your BlackBerry device or on a media card click Select Music Find and click an audio file 3 Press the key gt Save Set up an email address 1 On the Home screen click the Setup icon 2 Inthe Setup section click the Email Accounts icon 3 Follow the screens to set up your email address When your email address is set up correctly you receive a confirmation message To view and manage your email messages on the Home screen click the Messages icon Note In some cases you might see the following options If so select one of the options e Internet Mail Account Use this option to associate your BlackBerry device with one or more existing email accounts for example Windows Live Hotmail or to create a new email address for your device e Enterprise Account If your administrator gave you an enterprise activation password
261. r key for each letter in a word only once until the word appears in a list that appears on the screen When you use multi tap you press a letter key once to type the first letter on the key and twice to type the second letter SureType technology is the default typing input method for most fields Multi tap is the default typing input method for phone number and password fields Type text using SureType technology 1 Press the letter key once for each letter in a word 2 Do any of the following e To select a word from the list that appears when you type and start typing a new word highlight the word Press the key on the keyboard e To select an item from the list that appears when you type and continue typing the same word click the item e Tochange a letter in a word that you are typing highlight the letter Click the alternate letter that appears on the screen e Tochangea letter in a word after you finish typing the word click the word Highlight the letter Click the alternate letter that appears on the screen For example to type run you would press the R key once the U key once and so on until run appears in the list You would then highlight run and press the key Type text using multi tap Do any of the following e To type the first letter on a key press the letter key once To type the second letter on a key press the letter key twice 168 User Guide Typing Find more information about typing in other lan
262. r organizer data and email For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue In the Contacts application Calendar application Tasks application or MemoPad press the key gt Options If necessary click a calendar or contact list Select the Wireless Synchronization check box Press the key gt Save AWN gt 164 User Guide Tasks and memos If you use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software About backing up and restoring device data f you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data including messages or
263. r rows In a presentation Switch presentation views Move to the next slide when viewing a presentation in slide view Move to the previous slide when viewing a presentation in slide view Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view Media shortcuts Press F Press G Press G Press the Space key Press V Highlight a worksheet Press the Enter key Press H Press M Press N Press P Press G Depending on the typing input language that you are using some shortcuts might not be available Audio and video files Pause an audio or video file Resume playing an audio or video file Play the next song Play the previous song Press the ii key Press the g key Press and hold the Volume Up key on the right side of your device Press and hold the Volume Down key on the right side of your device 33 User Guide Shortcuts Turn the audio boost feature on if you are using a headset When playing an audio or a video file press the Volume Up key until you reach the highest volume setting and then press the Volume Pictures Zoom in Zoom out Zoom to the original size Pan up Pan down Pan right Pan left Return to the center Rotate Fit to the screen size Camera and video camera Zoom in Zoom out Take a picture Up key four times quickly Press 3 Press 9 Press 7 Press 2 Press 8 Press 6 Press 4 Press 5 Pr
264. r this service and provide you with a SIM card PIN2 code 1 From the Home screen press the Send key 2 Press the key gt Options gt FDN Phone List To add a contact press the key gt New Type your PIN2 code Press the key Type a name and phone number e To change a contact press the key gt Edit Change the contact information e To delete a contact highlight a contact Press the key gt Delete 3 Press the key gt Save About smart dialing With the smart dialing feature you can set a default country code and area code for phone numbers so that you do not have to dial a country code and area code each time that you make a call unless the country code or area code are different from the default codes that you set Some country codes are not supported by the smart dialing feature In the smart dialing options you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact If you add contacts from that organization to your contact list when you add their phone numbers you can type only the extensions instead of typing out the main phone number for the organization Set the default country code and area code From the Home screen press the key Press the key gt Options gt Smart Dialing Set the Country Code and Area Code fields If necessary set the Local Country Code field and Internationa
265. re token to log in to a VPN If you have a Wi Fi enabled BlackBerry device you might also need a software token toconnectto your organization s network using a Wi Fi network A software token includes a token code thatyour device regenerates periodically and a PIN For more information about software tokens contact your administrator Change the PIN for a software token on your device 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Software Tokens 3 Click a software token gt Specify PIN Verify security software manually Security self tests are designed to verify that security software is implemented correctly on your BlackBerry device The tests should run automatically after you restart your device but you can also verify security software manually 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Security Status Information 3 Press the key gt Verify Security Software Third party application control About permissions for third party applications You can set permissions that control how third party applications on your BlackBerry device interact with the other applications on your device For example you can control whether third party applications can access data or the Internet make calls or use Bluetooth connections If you have added third party applications to your device your device is designed to preven
266. re trying to save a media file to your device memory delete old data or messages from your device e Ifyou are trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field is not set to Large Large pictures use more memory than smaller pictures Related topics Delete messages 62 19 User Guide Quick Help Move rename or delete a file 98 The battery is not charging Depending on how you charge your BlackBerry device try performing the following actions e Verify that the USB cable is securely connected to your device and a USB port e Try connecting your device to another USB port on your computer a USB port on a different computer a USB hub or try using a travel charger e Verify that BlackBerry device USB drivers are installed on your computer When you install BlackBerry Desktop Software from the CD that came with your device the correct USB drivers should be installed You can also download the latest version of BlackBerry Desktop Software from www blackberry com e Verify that your computer is not in standby hibernate or sleep mode e Some USB hubs might not provide enough power Plug the hub into a power outlet if available and reconnect your device Email is not reconciling over the wireless network Try the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless
267. rea at the top of the screen or click the Manage Connections icon 2 Select the Bluetooth check box To turn off Bluetooth technology clear the Bluetooth check box Pair with a Bluetooth enabled device You must pair your BlackBerry device with a Bluetooth enabled device before you can connect to it For more information about preparing the Bluetooth enabled device for pairing see the documentation that came with the Bluetooth enabled device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Options gt Add New Device gt Search Click a Bluetooth enabled device If necessary do one of the following e Ifthe Bluetooth enabled device does not have a keyboard for example a wireless headset on your BlackBerry device type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device The passkey is most often a numeric or alphanumeric code e Ifthe Bluetooth enabled device has a keyboard for example a laptop type a pairing passkey of your choice on both devices AWN Related topics Turn on Bluetooth technology 17 Change the display font 1 On the Home screen or in a folder click the Options icon 17 User Guide Quick Help 2 Click Display gt Screen Display 3 Change the font fields 4 Press the key gt Save Change the language 1 O
268. reen Move down a screen Move to the top of a message inbox Move to the bottom of a message inbox Move to the next unopened item Move to the next related message Move to the previous related message File and attachment shortcuts Messages Press Highlight the contact in the To or From field Press Q Press G Press N Press P Press the J key Press C Press the Alt key and U Press W Press the Alt key and F Press the Alt key and I Press the Alt key and O Press the Alt key and V Press the Alt key and S Press the Alt key and P Press the key Press the Shift key and the Space key Press the Space key Press T Press B Press U Press J Press K Depending on the typing input language that you are using some shortcuts might not be available 90 User Guide Messages Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a file or Press G an attachment In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V Highlight a worksheet Press the Enter key View or hide columns or rows Press H In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide view Press N Move to the previous slide when viewing a presentation in slide view Press P Move to the last cursor position after closing and reopening a Press G pre
269. reen click the Calendar icon Press the key gt Options gt Calendar Display and Actions Change the Keep Appointments field Press the key gt Save Your BlackBerry device deletes calendar entries that are older than the number of days that you set AWN gt Show tasks in the calendar 1 On the Home screen click the Calendar icon 2 Press the key gt Options gt Calendar Display and Actions 3 Select the Show Tasks check box 4 Press the key gt Save Calendar shortcuts Depending on the typing input language that you are using some shortcuts might not be available For shortcuts to work in Day view in the general calendar options clear the Enable Quick Entry check box Schedule an appointment Press C Change to Agenda view Press A Change to Day view Press D Change to Week view Press W Change to Month view Press M Move to the next day week or month Press the Space key Move to the previous day week or month Press the Shift key and the Space key Move to the current date Press T 150 User Guide Calendar Move to a specific date Press G Troubleshooting Calendar cannot schedule appointments that span multiple days If you use IBM Lotus Notes you cannot schedule appointments that span multiple days cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private check bo
270. ress the key gt Copy Image Link To paste the address press the key gt Paste Send a web address 1 On the Home screen click the Browser icon e To send a web address for a web page that is in your bookmark list or browser history highlight a web page e To send a different web address browse to a web page 2 Press the key gt Send Link or Send Page Address 3 Click a message type To return to the browser after you send the message press the key Send a link or picture from a web page 1 On a web page pause on or highlight a link or picture 2 Press the key gt Send Link or Send Image Link 3 Click a message type To return to the browser after you send the message press the key Viewing pictures and playing media files Play a media file on a web page 1 On a web page click a media file 2 Click Open Related topics Supported audio and video file formats 10 View a full picture on a web page 1 On a web page highlight or pause on a picture 2 Press the key gt Full Image To zoom in to or out from the picture press the key gt Zoom In or Zoom Out 132 User Guide Browser To return the picture to its original size press the key gt Zoom 1 1 Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently When you add a bookmark you can set whether you want the browser to check the web page for updates periodically Bookmarks for web
271. s e Verify that your BlackBerry device is connected to a wireless network e Verify that your device has enough memory to update the BlackBerry Device Software e If your device has Wi Fi connection capability connect to a Wi Fi network and then try updating your BlackBerry Device Software again e Verify that you are not roaming outside of your wireless service provider s wireless coverage area Depending on your wireless service provider you might not be able to update your BlackBerry Device Software when roaming For more information contact your wireless service provider e You might also be able to update your BlackBerry Device Software from your wireless service provider s web site My device does not have enough available memory to update the BlackBerry Device Software Try performing the following actions e Delete media files display languages or third party applications that you do not use e Transfer media files that you have stored in the BlackBerry device memory to a media card 197 User Guide Manage Connections Manage Connections Manage Connections basics Wireless networks that your device connects to For more information about the wireless networks that your BlackBerry device connects to see the Safety and Product Information booklet for your device BlackBerry device Networks BlackBerry Bold 9780 e GSM including GPRS EDGE e UMTS including 3G networks such as HSDPA e Wi Fi Wir
272. s designed to enable you to establish a wireless connection between your BlackBerry device and a Bluetooth enabled device such as a handsfree car kit or wireless stereo headset Before you can connect your BlackBerry device to a Bluetooth enabled device you must first turn on Bluetooth technology on both devices and then pair the devices Pairing establishes a relationship between the devices and usually needs to be done only once After you have paired the devices you can then connect the devices when the Bluetooth enabled device is within range of your BlackBerry device a typical range is approximately 10 meters For best results keep your BlackBerry device within direct line of sight of the Bluetooth enabled device For example if your BlackBerry device is on the right side of your body wear a Bluetooth enabled headset in your right ear When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device Bluetooth status indicators appear at the top of the Home screen For more information about Bluetooth indicators see the printed documentation that came with your BlackBerry device Turn on Bluetooth technology 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Select the Bluetooth check box To turn off Bluetooth technology clear the Bluetooth check box Pair with a Bluetooth enabled device You must pair your
273. s email reconciliation on your device you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue 148 User Guide Calendar Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software For more information about managing conflicts that occur during organizer data synchronization see the Help in the BlackBerry Desktop Software Calendar options Change how the calendar is displayed 1 On the Home screen click the Calendar icon 2 Press the key gt Options gt Calendar Display and Actions e To change the default view change the Initial View field e To change the start and end time for days change th
274. s the key gt Options gt Message Display and Actions 3 Change the Display Style field to Group by Subject 4 Press the key gt Save To stop grouping email by subject change the Display Style field to Single Messages Use color to differentiate work messages from other messages To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Message Categorization 3 Inthe Message Outline Colors section do any of the following e To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server change the Enterprise Messages field e Toset an outline color for your other messages change the Other Messages field 4 Press the key gt Save Note PIN messages might use the outline color that you have set for your work email For more information contact your administrator 63 User Guide Messages Hide sent messages from the message inbox 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Select the Hide Sent Messages check box 4 Press the key gt Save Hide messages from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application You can also set a separate i
275. sages Change prioritize or delete an email filter 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Email Filters 3 Highlight an email filter 4 Press the key e To change an email filter click Edit Change the options for the email filter Press the key gt Save e To prioritize an email filter click Move Click the new location e To delete an email filter click Delete Synchronizing email About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry device and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network When you file or delete email on your device these email should be filed or deleted in your email application Likewise any changes that you make to email in the email application on your computer should be reflected on your device n rare cases if your device does not recognize fields in a contact calendar entry or email account some data or email cannot be synchronized or reconciled f wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features you can use the synchronization tool of the BlackBerry Desktop Software
276. se an application so that it is not running in the background ADO Ub AMA MG Applicat ONS AE EE E E E A E E haan RE About social networking applications About instant messaging applications 178 178 178 178 178 179 179 180 180 180 180 180 181 181 182 182 183 184 189 190 190 191 191 191 191 192 192 193 Require your device password before adding an application ssesscsssesssssescsssssssesscsnesessneessssesssnscesssceesnscesssecesussessucessnscessuccesssessanecesasesssnessuseessneeesneesanesesaeeesneees LB f lf retzol alt 6 ol Cer Lic Perereemerter ereeerreterertattcrere iaecet omy evertreerer a ree retteecrtrertntcreretertresteretesretereterieete rere prttepy eter ererar ly rer E ee Sreeeertterea View properties for an application View the size of an application database Troubleshooting Applications aee ABE ROA Ie A E AN TS ented gata E EA O rea OU iat Natasha AaTM E OE AN E AT About tipdating the BlackBeriy Device SOWA Essas pea i eR a e NEA RASS E Ora ISa a E AEE i EESE EI ESEESE ERSEN Eaa ESSERE SETERS SRE Update the BlackBerry Device Software over the wireless network Return to or delete the previous version of the BlackBerry Device Software Update the BlackBerry Device Software from a web site Update the BlackBerry Device Software using the BlackBerry Desktop SOftWaTe sssscssssscssessssseessneessseccsnsecsnscessnesssnscesnscessncssnscesnecessueessnecesnseess
277. select the LED Connection Indicator check box OR WN gt Turn off the prompt that appears when connecting or pairing On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Options Highlight a paired Bluetooth enabled device Press the key gt Device Properties Set the Trusted field to Yes Press the key gt Save Au RWN gt 213 User Guide Manage Connections To turn on the prompt again set the Trusted field to Prompt Set the message types that your Bluetooth enabled car kit notifies you of To perform this task your Bluetooth enabled car kit must support the Message Access Profile MAP For more information about using Bluetooth technology with your car see the documentation that came with your car 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Bluetooth Options 3 Press the key gt MAP Options 4 Select the check box beside one or more message types Turn off a Bluetooth profile On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Options Press the key gt Options In the Services section clear the check box beside one or more Bluetooth profiles Press the key gt Save Related topics Bluetooth profiles 211 Ok WN gt Encrypt data that you send or receive using
278. sending You can stop a message from sending only if a clock icon appears beside the message 1 On the Home screen click the Messages icon 2 Highlight the message 3 Press the key gt Delete Viewing and replying to email About email account icons Depending on your email setup option you might be able to associate your BlackBerry device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple email account icons might appear on your device in addition to the main Messages icon For more information about associating your device with more than one email account visit www blackberry com go docs and click BlackBerry Internet Service Depending on your theme a separate icon might appear for text messages Search for text in a message in a file or on a web page To search for text in a presentation you must view the presentation in text view or in text and slide view 1 In a message in a file in an attachment or on a web page press the key gt Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press the key gt Find Next View email in plain text format 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Email Preferences 61 User Guide Messages 3 Ifthe Message Services field appears set this field to the appropriate email account 4 Clear
279. sentation that you were viewing In text view or in text and slide view Troubleshooting Messages cannot send messages Try the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifthe menu item for sending a message does not appear verify that you have added an email address a PIN or a phone number for your contact e Ifyou created an email address or added an existing email address to your device using the email setup screen in the Setup application verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device On the Home screen or in a folder click the Options icon Click Advanced Options gt Host Routing Table Press the key gt Register Now e Generate an encryption key e Verify that data service is turned on e Resend the message 91 User Guide Messages Related topics Turn on or turn off data service or set roaming options 200 Turn on or turn off a network connection 14 Wireless coverage indicators 198 Change or delete a contact 152 Generate an encryption key 233 Resend a message 58 am not receiving messages Try the fol
280. server Click OK Press the key gt Save NOU RWNS Add or change a web site that is associated with a certificate To access some web sites you might need to provide an authentication certificate After you provide a certificate to a web site the web site and the associated certificate are automatically added to the Host Certificate Mappings list in your TLS options You can manually add or change a web site that is associated with a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt TLS e To manually associate a web site with a certificate highlight the Host Certificate Mappings field Press the key gt Add Host In the Host Name field type the web site name In the Certificate field select the certificate that is associated with the web site Click OK e To change a web site that is associated with a certificate in the Host Certificate Mappings list highlight an item Press the key gt Edit Change the certificate Click OK 3 Press the key gt Save Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry device as the information becomes available For example you can receive updates for weather reports stock quotes or breaking news When your device receives an update a new browser push message might appear in the messages application or an icon on the Home screen
281. sestsvavscegaaua ATE EENE ATNA Er E O AAEN ESEE rE a densa EET E TET TEE TET Tio bleshootind PhONensresn e a a E E N tees oe hen eae Voce cona e a A E EEA A ea Sacer Perform an action Using a VOICE command kesenin E ERRE ERER AE RR SRE R R E ET TTT Availablevoice command Ssanmontonroaii a e ae a R O R S a Change the language for voice commands Turn off choice lists for voice commands 30 30 30 31 32 33 33 34 35 36 36 37 37 39 40 41 42 42 44 46 47 48 49 51 52 55 55 55 56 56 Change the Options fom VOI promptne aR EE euch A a E EAE ERE RRN IMD OVE VO CErECOoNItON nne R AS EEE RR E eeceeereterteret etter Troubleshooting Voicedialihgi eses r E O EES EERE S ao OETA Ea E EEEE iA EEE E EE EEE RE PPIINGIT SSA OS isson S E ET E E E R ERRORE A gesasdpoinaeis Text messages Security options for messages aarete NE A E E E T E A A R A E E A A E EAN S MIME protected message Ssss is sgo oenn e E a S ES O Ea EA E R a E E a EENE IBM Lotus Notes native encrypted messages PGP protected messages Message shortcuts F andattachment SM OFLC UTS essene E R AE A R EE TE R S Biene Tie AEE e e E EE A E ET EAA AE EAE E A File and attachment shortcuts Troubleshooting Attachments Media Music POC ASUS A ESEE EEA E AE OOE EEE EENE SOR OAS EA asia ass eesesh ness E AEEA EET ER A E AEAEE E EETA N OE EENE E E EE A E A EE O EE Video camera Camera Pictures
282. set Music EQ field 4 Press the key gt Save Ring Tones Change your ring tone notifiers or reminders 1 On the Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds gt Sounds for Selected Profile gt Ring Tone e Click a tone e Touse a tone that is on your BlackBerry device or on a media card click Select Music Find and click an audio file 3 Press the key gt Save 115 User Guide Media Play a media file On the Home screen click the Media icon Click a media type If necessary click a category Click a media file e To play a media file click the gt icon e To pause a media file click the J icon e To stop a media file click the J icon e To move to the next media file click the gt icon e To move to the previous media file or the beginning of the media file that is currently playing click the J lt q icon e To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again AWN Download a ring tone Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Media icon gt Ring Tones icon 2 Press the key gt Download Ring Tones Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your de
283. set additional alarms or to set alarms for certain days of the week you can schedule alarms through the Calendar application Related topics Turn off your device 216 28 User Guide Quick Help Ask a question online on page 29 User Guide Shortcuts Shortcuts Depending on the typing input language that you are using some shortcuts might not be available BlackBerry basics shortcuts Depending on the typing input language that you are using some shortcuts might not be available Move the cursor Slide your finger on the trackpad Move back a screen Press the 5 key Return to the Home screen when you are not on a call Press the a key View more applications on the Home screen Click All Open a menu in an application to access options and available Press the 32 key actions Move to a list item or menu item Type the first letter of the item Select a highlighted menu item Press the 8 key View available values in a field Press the Alt key Switch between the selected sound profile and the Vibrate sound Press and hold the Q key profile Delete a highlighted item Press the Backspace Delete key Phone shortcuts Depending on the typing input language that you are using some shortcuts might not be available Change your ring tone From the Home screen press the key Press the key gt Phone Ring Tones Check your voice mail Press and hold 1 Set up speed dial for a contact From the Home screen or in th
284. sociated with a work email account and a personal email account you might be able to view your work contact list and your personal contact list on your device For more information contact your wireless service provider View a different contact list 1 On the Home screen click the Contacts icon 2 Press the key gt Select Contacts 3 Click a contact list Change the default contact list 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Contact List SYNC field 4 Press the key gt Save Contact list options Change the display options for contacts You can change how your contacts appear in all applications including the phone message list contact list and calendar 1 On the Home screen or in a folder click the Options icon 2 Click Typing amp Input gt Language 3 Change the Global Name Display field 4 Press the key gt Save 157 User Guide Contacts View the number of contacts stored on your device 1 On the Home screen click the Contacts icon 2 Press the key gt Options 3 Click a contact list The Number of Entries field displays the number of contacts that are stored in the contact list Sort contacts or tasks On the Home screen or in the Applications folder click the Contacts icon or Tasks icon Press the key gt Options If necessary click General Options Change the Sort By fi
285. ss the 32 key gt Save naw yN Receive only the first section of long email messages On the Home screen click the Messages icon Press the key gt Options gt Message Display and Actions Clear the Auto More check box Press the key gt Save To download more of an email press the key gt More or More All DUN Open a new message automatically when you remove your device from your holster On the Home screen click the Messages icon Press the key gt Options gt Message Display and Actions Change the Auto Open Newest Message After Removing Device From Holster field Press the key gt Save DUN Hide the new or unopened message indicator 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions e To hide the new message indicator clear the Display New Message Indicator check box e To hide the unopened message indicator change the Display Message Count field to None 3 Press the key gt Save Stop displaying recent contacts in email address fields By default when you type the first few characters of a contact name or an email address in a To Cc or Bcc field your BlackBerry device displays the email addresses of recent contacts who are not in your contact list 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Clear the Show Recent Contacts When Composing Email check bo
286. ssage inbox Press R Press L Press F Press I Highlight the contact in the To or From field Press Q Press G Press N Press P Press the J key Press C Press the Alt key and U Press W Press the Alt key and F Press the Alt key and I Press the Alt key and O Press the Alt key and V Press the Alt key and S Press the Alt key and P Press the key 31 User Guide Move up a screen Move down a screen Move to the top of a message inbox Move to the next unopened item Move to the next related message Move to the previous related message Typing shortcuts Move to the bottom of a message inbox Shortcuts Press the Shift key and the Space key Press the Space key Press T Press B Press U Press J Press K Depending on the typing input language that you are using some shortcuts might not be available Insert a period Insert an at sign or a period in an email address field Capitalize a letter Turn on CAP lock Type a symbol Type the alternate character on a key Type an accented or special character Type a number in a text field Type a number in a number field Turn on NUM lock Highlight a line of text Highlight text character by character Cut highlighted text Copy highlighted text 32 Press the Space key twice The next letter is capitalized Press the Space key Press and hold the letter key until the capitalized letter appears Press the Alt key and the
287. store you must type a key store password e personal certificates certificate and private key pairs e certificates that you download using the certificate synchronization tool of the BlackBerry Desktop Manager e certificates that you download from an LDAP or DSML certificate server e certificates that you download from a certificate authority profile e certificates that you import from the device memory or a media card e certificates that you add from a message e root certificates that are included in the BlackBerry Desktop Software e personal PGP keys public and private key pairs e PGP public keys that you download from an LDAP certificate server e PGP public keys that you import from the device memory or a media card e PGP public keys that you add from a message Change the key store password 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 237 User Guide Security 3 Press the key gt Change Key Store Password Synchronize the key store password with the device password If you synchronize the key store password with your BlackBerry device password when you change your device password the key store password changes to match it automatically 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Change the Use Device Password as Key Store Pas
288. sts albums or genres 3 Press the key gt Save Add the song that is playing to a playlist 1 When playing a song press the key gt Add To Playlist 2 Click a playlist Change the order of songs in a playlist On the Home screen click the Media icon gt Music icon Click Playlists Click a standard playlist Highlight a song Press the key gt Move Click the new location Press the key gt Save Related topics Shuffle or repeat songs 103 NOuURWN gt Delete a song from a playlist On the Home screen click the Media icon gt Music icon Click Playlists Click a standard playlist Highlight a song Press the key gt Remove gt OK Press the key gt Save DuxWwns Rename or delete a playlist 1 On the Home screen click the Media icon gt Music icon 2 Click Playlists 3 Highlight a playlist 4 Press the key e To rename the playlist click Rename Type a name for the playlist Click OK e To delete the playlist click Delete 104 User Guide Media Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device To mute the volume press the g key on the top of your device To turn off mute press the g key again If you press the g key during a call your device mutes the call so that you can hear others on the call but they c
289. supports this feature 145 User Guide Calendar If you do not have the option to delegate a meeting invitation you might be able to forward meeting invitations instead You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation 1 Ina meeting invitation press the key gt Delegate 2 Click a contact e To send the response without adding comments click Send Response e To add a comment to your response click Add Comments Type a comment Press the key gt Send Send an email message to all meeting participants In a meeting meeting invitation or meeting response press the key gt Email All Attendees Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry device If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the calendar on your device or computer Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one touch Join Now option if this feature is supported on their device so that they do not have to dial the conference call bridge number and access codes If you do not have a conference call bridge number you can create a conference call by calling other contacts and joining the calls together Create a conference call meeting from your device To
290. sword field to Yes 4 Press the key gt Save Smart cards For more information about smart cards visit www blackberry com docs smartphones Click your BlackBerry device model and view the User Guide About using a smart card with your device Smart cards store certificates and private keys You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry device but you cannot import private keys As a result private key operations such as signing and decryption use the smart card and public key operations such as verification and encryption use the public certificates on your device If you use a smart card certificate to authenticate with your device after you connect your smart card reader to your device your device requests authentication from the smart card each time that you unlock your device You can install multiple smart card drivers on your device including drivers for microSD smart cards but you can only authenticate to one smart card at a time If you are authenticating using a microSD smart card and you want to transfer media files between your microSD smart card and your computer in mass storage mode you must temporarily turn off two factor authentication or select a different authentication option If the S MIME Support Package for BlackBerry devices is installed on your device you can use smart card certificates to send S MIME protected messages Turn on two factor
291. t the Silent profile or Vibrate Only profile If you do not want to be notified with the assigned ring tone or alert you can select the All Alerts Off profile 1 On the Home screen click the Sound and Alert Profiles icon Click Change Sounds gt Sounds for Contacts gt Add Contact Alert In the Name field type the name of the contact alert In the Contacts field type the name of the contact Click a contact Change the ring tone and alert information for calls and messages Press the key gt Save To delete a contact alert highlight the contact alert that you want to delete Press the key gt Delete NOuRWn Hearing aid mode Depending on your device model this feature might not be supported About hearing aid mode In hearing aid mode or telecoil mode the magnetic signal of your BlackBerry device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils Turn on hearing aid mode 1 From the Home screen press the key 2 Press the key gt Options gt Hearing Aid Mode 252 User Guide Accessibility options 3 Change the Mode Enabled field to Telecoil 4 Press the key gt Save The H T telecoil indicator appears at the top of the Home screen TTY support Depending on your wireless service provider this feature might not be supported About TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY
292. t messages that contain content that is copyright protected In a message press the key gt Forward or Forward As 78 User Guide Messages Attach a file to a text message 1 When you are composing a text message press the key gt Attach 2 Click one of the following menu items e Picture e Video e Location e Audio e Voice Note e Contact e Appointment 3 Click a media file Set the importance level for text messages that you send Depending on your wireless service provider this option might not appear 1 On the Home screen click the Text Messages icon 2 Press the key gt Options gt Text Messaging 3 Inthe MMS section in the Message Filtering section change the Importance field 4 Press the key gt Save Request delivery notification or read notification for a text message 1 On the Home screen click the Text Messages icon 2 Press the key gt Options gt Text Messaging 3 Inthe MMS section do one of the following e To receive notification when the message is delivered to the recipient select the Confirm Delivery check box e To receive notification when the recipient opens the message select the Confirm Read check box 4 Press the key gt Save Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message 1 On the Home screen click the Messages icon 2 Highlight the message 3 Press the key gt Delete Viewing and replyin
293. t these applications from sending or receiving data without your knowledge Before a third party application sends or receives data a dialog box prompts you to accept or deny the connection request For a selected application you can turn off this prompt for a specific location or resource 240 User Guide Security Reset connection permissions for third party applications On the Home screen or in a folder click the Options icon Click Device gt Application Management Press the key gt Edit Default Permissions Press the key gt Reset All Firewall Prompts Press the key gt Apply Defaults to All na UUN About direct Internet connections for third party applications Some third party applications that you add to your BlackBerry device might require a direct TCP or HTTP connection to the Internet For example a stock price application might need to connect to the Internet to retrieve the latest stock prices You might have to set the APN that the third party application uses for this connection Set up a direct Internet connection for a third party application To get the user name and password for the APN contact your wireless service provider 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt TCP IP 3 Type the APN information 4 Press the key gt Save Turn on safe mode When you start your BlackBerry device you can turn on safe mode to prevent
294. tation you must view the presentation in text view or in text and slide view 1 In a message in a file in an attachment or on a web page press the Ez key gt Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press the key gt Find Next View an address instead of a display name In a message press the key gt Show Address To view the display name again press the key gt Show Name View filed messages 1 On the Home screen click the Messages icon 2 Press the key gt View Folder 3 Click a folder Save a message 1 On the Home screen click the Messages icon 2 Highlight a message 3 Press the key gt Save 75 User Guide Messages Delete messages On the Home screen click the Messages icon e To delete a message highlight the message Press the key gt Delete e To delete a range of messages highlight a message Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key Press the key gt Delete Messages e To delete all messages prior to a certain date highlight a date field Press the key gt Delete Prior gt Delete Note Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email reconciliation Change how a message inbox displays messages 1 On the Home screen click the Messages icon 2 Press the key gt Options
295. te any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue 155 User Guide Contacts About synchronization conflicts Asynchronization conflict occurs when you change the same email or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email using wireless email reconciliation on your device you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software For
296. tegory for contacts tasks or memos Turn off the prompt that appears before you delete items Spelling checker Custom dictionary a AUTOTEX nananana E ER E RE O A Aa T E N A R EA ERNA Typing shortcuts Troubleshooting Typing Keyboard Change the keyboard layout Change the default keyboard for portrait ViOW ssscsssssssesessssssssssssssnssssnsesssnenssnsessssesesssessanesssnscesasesensseenasessasessnasessasessnasescascseneseesasesensecenseessnaceenaeessaeesnaersueeesnaeees Assign an application to a Convenience key Change the default currency symbol Set the cursor speed T rmon REY HOMES neran A cost seins ass snsisiaveass E A EN EER EN EEEE ae aA eRe Set the trackpad sensitivity Turn off trackpad sounds MOU BlESHOGEING Key DO arta sec cases Stes sstetac st ENE EE TEE AEEA TEE EAE EN EEEE oosrnaa eae 161 161 161 161 174 175 175 175 175 175 176 176 176 176 Language About typing input languages Change the language Use a shortcut for switching typing input languages when you are tyPiN sseecssssscsseeesssescssscessnecesnscessnecssnscesnsccssnecesnscessseessuscessseessusessnscesnecessnsesnecesauessenecesneses Add a display language Delete a language Troubleshooting Languages ne eE N EEA E AERE EE AERE EAR EA EERE S a a E A a A a eae Set options for Backlig AUN Gennne ninin rnan RNE E EEA E E N Rn EERRAR Use a picture as your
297. ter 4 On the Update summary screen select the check box beside the update that you want to install 5 Do any of the following e To add or remove optional applications click Options Select or clear the check box beside one or more applications Click Next e To back up your device data or delete all device data click Settings Select the check box beside one or more data types Click OK 6 Click Next 7 Complete the instructions on the screen to sign up for or decline email notifications for new software 8 Click Next gt Finish 196 User Guide BlackBerry Device Software Update the BlackBerry Device Software using the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Connect your BlackBerry device to your computer and open the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software Troubleshooting BlackBerry Device Software cannot update the BlackBerry Device Software over the wireless network Depending on the options set by your wireless service provider or administrator you might not be able to update your BlackBerry Device Software over the wireless network Try performing the following action
298. terprise Server that supports this feature For more information contact your administrator On the Home screen click the Contacts icon Press the 82 key gt Lookup Type part or all of a contact name Press the J key on the keyboard Press the 88 key e Toadd a contact to your contact list click Add to Contacts e Toadd all the contacts click Add All to Contacts e To view information for a contact click View e To delete a contact from the contact lookup results click Delete e To delete the contact lookup results click Delete Lookup e To start a new contact lookup click Lookup naw NS Customizing contacts Add a contact picture On the Home screen click the Contacts icon Highlight a contact Press the key gt Edit Press the key gt Add Picture Find and highlight a picture Press the key gt Select Picture Press the key gt Save Nou R WN gt Change or delete a contact picture On the Home screen click the Contacts icon Highlight a contact Press the key gt Edit Highlight the contact picture AWN gt 153 User Guide Contacts e To change the contact picture press the key gt Replace Picture Highlight a picture Press the key gt Select e To delete the contact picture press the gt Delete Picture 5 Press the key gt Save About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks an
299. the BlackBerry Desktop Software The duration of the update process can range from 15 minutes to 2 hours depending on the type of update the amount of device data and the number of applications on your BlackBerry device You cannot use your device or make emergency calls when the update is in progress Do not remove the battery while the update is in progress Over the wireless network You can update your BlackBerry Device Software over the wireless network if a Wireless Update icon appears on the Home screen of your device You can also check for updates manually through the device options The available update might be a complete software update or a partial software update only If the available update is a complete software update your device data is backed up on your device and restored during the installation process Depending on the options that your wireless service provider or administrator sets you might not be able to update the BlackBerry Device Software over the wireless network Depending on your wireless service provider extra fees might apply when you download the update to your device From a web site f your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature you can update your BlackBerry Device Software by connecting your device to your computer and visiting the update web site at www blackberry com Using the BlackBerry Desktop Software f you have the B
300. the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software About backing up and restoring device data f you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data including messages organizer data fonts saved searches and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software f your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your device over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue About synchronization conflicts Asynchronization conflict occurs when you change the same email or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email using wireles
301. the Home screen click the Text Messages icon 2 Press the key gt Compose Text Message 3 Inthe To field do one of the following e Type a contact name e Press the key gt Choose Contact Click a contact e Type a phone number that can receive text messages including the country code and area code Press the f key on the keyboard e If your BlackBerry device is connected to a CDMA network you can type an email address 4 Type a message 5 Press the J key on the keyboard Related topics Personal distribution lists 156 Resend a message You cannot change a text message before you resend it In a sent message press the key To change the message click Edit Change the message Press the key gt Send e Tochange the recipients click Edit Highlight a contact Press the key gt Change Address Click a new contact Press the 8 key gt Send e To resend the message without changing it click Resend Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the which might prevent you from accidentally sending a message if you plan to include several lines of text 1 On the Home screen click the Text Messages icon 2 Press the key gt Options gt Text Messaging 3 Inthe General Text Messaging Options section clear the Press Enter Key to Send check box 4 Press the key gt Save Forward a text message You cannot forward tex
302. the Video Light field to On 4 Press the key gt Save Change the video size and format The larger the video the more storage space the video requires 1 Onthe Home screen click the Media icon gt Video Camera icon 2 Press the key gt Options 3 Change the Video Format field 4 Press the key gt Save Related topics View properties for a media file 106 Change the location for storing videos that you take 1 On the Home screen click the Media icon gt Video Camera icon 2 Press the key gt Options 109 User Guide Media 3 Change the Folder field 4 Press the key gt Save Camera Depending on your BlackBerry device model the camera or video camera might not be supported or some camera or video camera features might not be available Take a picture 1 On the Home screen click the Camera icon 2 Ifyou have turned on digital zoom on the trackpad slide your finger up or down to zoom in or out 3 Click the trackpad The picture is saved to the Camera Pictures folder in the Pictures application To open the picture click the picture preview at the bottom of the screen Related topics Record a video 109 Change the flash setting for pictures that you take 1 On the Home screen click the Camera icon 2 To switch between flash settings click the flash icon at the bottom of the screen When you close the camera the flash setting is saved Change the camera scene mode You ca
303. them on again 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Set Up Wi Fi Press the key gt Options Select the Prompt me when a saved hotspot is found nearby check box Press the key gt Save ak WH 205 User Guide Manage Connections Options for saved Wi Fi networks Common options Option Name SSID Security Type Band type SSID broadcasted Automatically obtain IP address and DNS Allow inter access point handover VPN profile P Address Subnet mask Primary DNS Secondary DNS Default gateway address Domain suffix WEP options Description Type a display name for the Wi Fi network Type the Wi Fi network name Set the security type that the Wi Fi network supports Set the Wi Fi network type If you do not know the network type do not change this field Set whether the Wi Fi network broadcasts its SSID Set whether your BlackBerry device receives a routable IP address a subnet mask DNS settings and a gateway address from the Wi Fi network Set whether your device remains connected to the Wi Fi network when you move between wireless access points f necessary set a VPN profile to use with the saved Wi Fi network Type the IP address for your device Type the subnet mask for the wireless access point that your device should connect to Type the primary DNS that your device should connect to Type the secondar
304. ther people cannot use their SIM card in your device Before you can use your SIM card in another device you must type the PIN code 226 User Guide Protect your SIM card with a PIN code To get your SIM card PIN code contact your wireless service provider Note If you type the SIM card PIN code incorrectly three times your SIM card does not function 1 nus wn On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt SIM Card Press the key gt Enable Security Type your SIM card PIN code Press the 4 key on the keyboard Change the SIM card PIN code 1 2 3 On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt SIM Card Press the key gt Change PIN2 Code SIM card 227 User Guide Security Security basics About the device password Security If you type your BlackBerry device password incorrectly you might be prompted to type blackberry before you can continue When you try to type your password again the characters that you type appear on the screen If you exceed the number of allowed password attempts your device deletes all your device data for security reasons Set a device password On the Home screen or in a folder click the Options icon Click Security gt Password Select the Enable check box Click Set Password Type a password Press the key gt Save To turn off
305. thin range is in this mode u use PEAP EAP TLS EAP FAST EAP TTLS or EAP SIM to connect to a Wi Fi network verify that you have installed the root ficate for the certificate authority server that created the certificate for the authentication server u use EAP TLS to connect to a Wi Fi network verify that you have added your authentication certificate to your device Related topics Turn on or turn off a network connection 14 Connect to a Connect to a Wi Fi network 17 Wi Fi network manually 205 cannot pair with a Bluetooth enabled device Try the following actions e Verify that your BlackBerry device is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device e Ifyou do not know the passkey for your Bluetooth enabled device see the documentation that came with the Bluetooth enabled device e Ifyo ur BlackBerry device does not detect the Bluetooth enabled device that you want to pair with try making your BlackBerry device discoverable for a short period of time Many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Options Click Add New Device Click Listen Bluetooth enabled devices can detect your BlackBerry device for 2 mi e Turn click
306. third party applications from running automatically This safe mode enables you to troubleshoot or remove any unwanted applications 1 Remove and reinsert the battery 2 When the red LED light goes out press and hold the Escape key as the device is loading 3 When the dialog appears click OK When safe mode is on a safe mode indicator appears in the device status section of the Home screen To turn off safe mode repeat step 1 Set permissions for a third party application Note Changing permissions for third party applications can significantly affect the operation of applications on your BlackBerry device For more information about how changing these permissions might affect the operation of the applications on your device contact your wireless service provider or administrator 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Application Management e To set permissions for a specific third party application highlight the application Press the key gt Edit Permissions 241 User Guide Security To set permissions for all third party applications press the key gt Edit Default Permissions 3 Expand Connections Interactions or User Data 4 Change the permission fields 5 Press the key gt Save Turn off a prompt for a third party application connection On the Home screen or in a folder click the Options icon Click Device gt Application Management Highlight a third party
307. this feature to be supported your wireless service plan must include data services such as email messages or browser service If your email account uses a BlackBerry Enterprise Server you might not be able update your time zone data For more information contact your administrator 162 User Guide Tasks and memos Tasks and memos Create a task or memo 1 Onthe Home screen or in the Applications folder click the Tasks icon or MemoPad icon e Tocreate a task click Add Task Type the task title and fill in the details such as the due date and recurrence e Tocreate a memo click New Memo Type a title and the memo 2 Press the key gt Save Send a task or memo On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon Highlight a task or memo Press the key gt Forward As Click a message type awune Change or delete a task or memo On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon e To change the task or memo click it Change the task or memo information Press the key gt Save e To delete the task or memo highlight it Press the key gt Delete Change the status of a task 1 On the Home screen or in the Applications folder click the Tasks icon 2 Highlight a task 3 Press the key e To mark the task as complete click Mark Completed e To mark the task as deferred in progress or waiting click Open Change the Status field Press th
308. tive phone number from the Home screen press the key Your phone number appears at the top of the screen e Ifyou have multiple phone numbers associated with your BlackBerry device to view a list of your phone numbers from the Home screen press the key Click the phone number at the top of the screen If your wireless service plan supports text messaging the first phone number in the list is the phone number that you use to send and receive text messages Related topics About multiple phone numbers 48 Make a call 1 Do one of the following e If your BlackBerry device is unlocked press the key e If your device is locked and you do not want to unlock it press the key gt Place Call 2 Type a phone number or contact name 3 Press the key To end the call press the key Related topics Add a pause or a wait to a phone number 152 Available voice commands 55 Turn on dialing from the Lock screen 49 Answer a call Press the key To end a call press the key Related topics Change your ring tone notifiers or reminders 9 37 User Guide Phone Answer a second call Depending on your wireless service provider and wireless network this feature might not be supported During a call press the key e To answer the incoming call and place the current call on hold click Answer Hold Current e To answer the incoming call and end the current call click Answer Drop Current To return to the first call pr
309. to synchronize your organizer data and email For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Reconcile email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry device On the Home screen click the Messages icon Press the 82 key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Select the Wireless Reconcile check box Press the 8 key gt Save Uaw N If your device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email in personal folders For more information see the Help in the BlackBerry Desktop Software 71 User Guide Messages Delete email on your device and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry device On the Home screen click the Messages icon Press the key gt Options gt Email Reconciliation If the Message Services field appe
310. tooth enabled device Try the following actions e Verify that your BlackBerry device is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device e Ifyou do not know the passkey for your Bluetooth enabled device see the documentation that came with the Bluetooth enabled device e If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with try making your BlackBerry device discoverable for a short period of time Many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Options Click Add New Device Click Listen Bluetooth enabled devices can detect your BlackBerry device for 2 minutes Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Options Highlight a Bluetooth enabled device Press the key gt Device Properties Clear the Encryption check box Press the key gt Save cannot share contacts with a paired Bluetooth enabled device Try performing the following actions e Verify that Bluetooth technology is turned on e Verify that your BlackBerry devic
311. ttings Depending on your wireless service provider this feature might not be supported For more information contact your wireless service provider About using UMA with a Wi Fi network If your wireless service provider supports UMA also known as GAN and you subscribe to this service you might be able to make calls visit web pages and send and receive email messages PIN messages and text messages with a Wi Fi network Your BlackBerry device automatically switches between using your mobile network and Wi Fi networks depending on what is available in the area where you are using your device For more information about UMA contact your wireless service provider Change your UMA connection preferences 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Mobile Network Options 3 Change the Connection Preference field 4 Press the key gt Save Wi Fi technology troubleshooting cannot connect to a Wi Fi network Depending on your BlackBerry device model the Wi Fi feature might not be supported Try the following actions e Verify that you have turned on the connection to the Wi Fi network e Verify that you are in a Wi Fi coverage area e Ifthe Wi Fi network does not appear in the Set Up Wi Fi application it might be hidden If you know the network name try connecting to the Wi Fi network manually e Inthe Set Up Wi Fi application verify that the o
312. tures icon 2 Click a category 3 Press the key gt Download Images Send or share a media file To perform this task with a paired Bluetooth enabled device you must turn on Bluetooth technology You can share your pictures and videos on applications that you have installed such as Facebook for BlackBerry devices and YouTube for BlackBerry devices On the Home screen click the Media icon Click a media type If necessary click a category Highlight a media file Press the key Do one of the following e To send a picture or video click Send Click a message type or an application e Tosend an audio file click the send option for a message type DuazWN gt Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology On the Home screen click the Media icon Click a media type Press the key gt Receive Using Bluetooth Send a media file from the paired Bluetooth enabled device AWN gt 121 User Guide Media 5 Click Yes gt Save Related topics Turn on Bluetooth technology 17 Supported audio and video file formats Type File format Audio mp3 e m4a e wma e wav Video e mp4 e mov e 3gp o S ai e asf e wm Media shortcuts Depending on the typing input language that you are using some shortcuts might not be available Audio and video files Pause an audio or video file Press the g key Resume playing an audio or
313. ty 228 Security basics 228 Password keeper 229 EnG pi Oirnn seana n E E E E E AE E 231 Memo ceanii atn a E E E E E Rea ast E E S 233 Certificates 234 POP keys 236 CEmMiCatE SEVES inn n T A E EET EG E T E TETTEN E I E EET E r R E ni 237 IE SUNOS sees r E A E E E O E E E E EA 237 Sma CAUS anmann a nna E A a ENRON A A E A AR EE 238 VPN settings 239 Verify security software manually 240 Third partyapplicatiom Conto l sessen iade honean reseo rea Serro SaaS ESE SPERA SESA SEESE ASE TERASA SR Saa ASROR ANTEE CaS Araona RoeI davies Raat 240 Troubleshooting SECUN aiian nann ER NN EEI E te ares EST EEr T ar EE EEE ER SEAE ES 242 Service books and diagno ie EPOS sers ienesa oase ai aE S Ee NA AS E coe EEE An AaS AERTS AOE ARE SAAN nae SOSE AR ASS T UNSERES 244 Accept delete or restore a Service DOOK ccsssescossssssssssoesesnsecsonssesnseessnsessnsessensscesuseesnasessasesssatesenssessascssnasessasesesaseceanesssatersanesenasesesnesssascsesnsessanensstaeescucessnsrsssnsessaasees 244 R na diagnostic HE POM eienenn n a Hs isco RAEE E EE ES E ETE ESE E EEE TEASEE EES SEO STE ESETE TA 244 View submit or delete a diagnostic report 244 Set a default recipient for diagnostic reports 245 I cannot run or submit a diaGMOStIC FEPOFE seeeesseeesssecsssecscsseecssscesnscecsuscesnscecssscesnsessnsecesuscesnseessuscesnscessucesnscesssecssnesesneceesussssnscessuesssnscessicessnscesnecessnsssncessuessanesesneees 245 View the version number of the B
314. ty Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY ORTITLE ORARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT 269 User Guide TO THE DOWNT COST OF DAMAGES RELATED TO THIS DOCUMENTATIO HARDWARE SERVICE OR ANY THIRD OF THE FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL DAMAGES DAMAGES FOR LOSS OF PROFITS OR R LOSS OF BUSINESS INFORMATION LOSS OF BUS OR RECEIVE ANY DATA PROBLEMS ASSOCIATED W E COSTS LOSS OF THE USE OF RIM PRODUCTS OR SERVI OF SUBSTITUTE G
315. ur BlackBerry device For more information about the charges associated with using each browser contact your wireless service provider 1 On the Home screen click the Browser icon 2 Inthe field at the top of the page type a web address or search terms 3 Press the key on the keyboard To stop loading a web page press the key gt Stop About tabbed browsing With tabbed browsing you can open multiple web pages on your BlackBerry device at the same time You can quickly switch between tabs that are open open a new tab without closing another or close the current tab without closing the entire browser If you open a link that is in a message calendar entry or memo the link automatically opens in a new tab The more tabs that you have open the more memory your device uses Related topics Open close or switch between tabs 11 Open close or switch between tabs Do one of the following e To open a new tab in the browser press the key gt Tabs Click the New Tab icon e To open a new tab for a link on a web page highlight the link Press the key gt Open Link in New Tab e To switch between tabs in the browser press the key gt Tabs Click a tab e Toclosea tab in the browser press the key gt Tabs Highlight a tab Click the E icon Zoom in to or out from a web page On a web page press the key gt Zoom In or Zoom Out To zoom back to the original web page size press the key 130 User Guide Move
316. ur finger to the right or left Click the progress bar again AWN gt Shuffle or repeat songs 1 On the Home screen click the Media icon gt Music icon 2 Do one of the following e To shuffle and play all of your songs click Shuffle Songs To shuffle all the songs by an artist or in an album genre or playlist find and highlight one of these categories Press the key gt Shuffle e To repeat the song playlist album or artist that is currently playing press the key gt Repeat gt Current Song Playlist Album or Artist To stop shuffling songs press the key gt Shuffle To stop repeating songs press the key gt Repeat gt Off Related topics Change the order of songs in a playlist 104 Playlists Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry device memory or media card You create an automatic playlist by specifying criteria for artists albums or genres of music The songs that meet all of the criteria are automatically added to the playlist 1 On the Home screen click the Media icon gt Music icon 103 User Guide Media 2 Click Playlists gt New Playlist e Tocreate a standard playlist click Standard Playlist Type a name for the playlist Click Add Songs Click a song e To create an automatic playlist click Automatic Playlist Type a name for the playlist Click the plus sign to add criteria for arti
317. urn on and turn off on weekends Press the key gt Save NOURWNS Reset the device Remove and reinsert the battery Check the battery power level 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Device and Status Information Extend battery life Try performing the following actions Set your BlackBerry device to turn on and turn off automatically e Charge your device regularly 216 User Guide Power and battery e Keep your battery connections clean Every few months use a cotton swab or dry cloth to clean the metal contacts on the battery and the device e Set backlighting to remain on for a shorter period of time and lower its brightness e Turn off the connection to a wireless network when you are not in a wireless coverage area e Switch your vibrating notifications to sound notifications or LED notifications lower the volume of your sound notifications or select a shorter ring tone e Delete the original message when you send a reply e Senda message to multiple contacts using Add To Add Cc or Add Bcc e If your device has a camera flash turn off the flash e Close third party applications from the application menu when you are finished with them e Change your browser options for animated graphics so that they repeat less often on web pages Related topics Delete the original text from a reply message 60 Blind carbon copy a contact 61 Turn o
318. urn on or turn off a network connection 14 am not receiving text messages Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area Some messages no longer appear on my device If the application storage on your BlackBerry device is full or you have more than 65 000 email messages PIN messages and text messages your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email that you delete in the email application on your computer is also deleted from your device A message or attachment does not appear or is truncated Try the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the key gt More or More All e Ifyou are downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again HTML email messages do not appear correctly Try the following actions 93 User Guide Messages e Wait for a short period of time Your BlackBerry device
319. vice To mute the volume press the g key on the top of your device To turn off mute press the key again If you press the g key during a call your device mutes the call so that you can hear others on the call but they cannot hear you Related topics Mute a call 38 Amplify the volume using the audio boost feature 105 Improve sound quality for media files 105 Improve sound quality for media files Depending on your BlackBerry device model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your device 1 On the Home screen click the Media icon 2 Press the key gt Media Options 3 Change the Headset Music EQ field 4 Press the key gt Save 116 User Guide Media Media storage Storage and media cards Supported media cards Your BlackBerry device supports media card sizes up to 32 GB Only microSD media cards are supported Repair files stored on your media card or on your device CAUTION If you run the repair feature on your BlackBerry device your device might delete files that have errors from your media card or on your device 1 On the Home screen or in a folder click the Options icon 2 Click Storage 3 Press the key gt Repair 4 Complete the instructions on the screen If your media card is still not repaired after you run the repair feature you might want to try formatting it View the amount of mem
320. video file Press the g key Play the next song Press and hold the Volume Up key on the right side of your device Play the previous song Press and hold the Volume Down key on the right side of your device Turn the audio boost feature on if you are using a headset When playing an audio or a video file press the Volume Up key until you reach the highest volume setting and then press the Volume Up key four times quickly Pictures 122 User Guide Zoom in Zoom out Zoom to the original size Pan up Pan down Pan right Pan left Return to the center Rotate Fit to the screen size Camera and video camera Zoom in Zoom out Take a picture Change the flash setting for a picture or turn on low light mode for a video Troubleshooting Media Media Press 3 Press 9 Press 7 Press 2 Press 8 Press 6 Press 4 Press 5 Press L Press 1 Press the Volume Up key Press the Volume Down key Press the key Press the Space key My device is not using the correct ring tone or wallpaper If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry device password and you reset your device unlock your device Related topics Lock your device 228 Some pictures that take are blurry In low lighting conditions the camera might compensate for the lack of exposure by using a slower shutter speed If you move the camera before the shutte
321. view displays all your scheduled appointments and meetings in a list Agenda view also displays free time that you have between appointments 1 On the Home screen click the Calendar icon 2 Press the key gt View 3 Click a view Go to a specific date in the calendar 1 On the Home screen click the Calendar icon 2 Press the key e To move to a specific date click Go To Date e To move to the current date click Go To Today Schedule an appointment On the Home screen click the Calendar icon Press the key gt New Appointment Type the appointment information Press the key gt Save Related topics Turn off your device 216 AWN gt Schedule an appointment quickly in Day view To perform this task in the general calendar options the Enable Quick Entry check box must be selected On the Home screen click the Calendar icon In Day view beside the start time type the subject of the appointment Type a location in parentheses To change the end time on the trackpad slide your finger up and down AWN gt 142 User Guide Calendar 5 Click the trackpad If you have multiple calendars on your BlackBerry device the appointment appears in your default calendar Schedule a meeting To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or
322. wireless network To download the BlackBerry Desktop Software visit www blackberry com desktop For more information about managing applications using the BlackBerry Desktop Software see the Help in the BlackBerry Desktop Software Application Center f you have the Application Center on your device you can add update or return to the previous version of a select number of applications that are hosted by your wireless service provider Depending on your wireless service provider this feature might not be available For more information about managing applications using the Application Center click the Application Center icon Press the key gt Help Phone options Change your ring tone notifiers or reminders 1 On the Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds gt Sounds for Selected Profile gt Ring Tone e Click a tone e To use a tone that is on your BlackBerry device or on a media card click Select Music Find and click an audio file 3 Press the key gt Save 26 User Guide Quick Help Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry device uses the assigned ring tone or alert even if you select the Silent profile or Vibrate Only profile If you do not want to be notified with the assigned rin
323. words You can replace a hole with a new letter by forming a word that uses a letter that is beside the hole In a single player game you complete a level by submitting enough words to reach the required point goal before the time expires In a practice game you have unlimited time to play a game Ina multiplayer game you compete against other players to win awards for achievements such as submitting the longest word or receiving the least number of holes Form a word 1 Click each letter in the word 2 Doone of the following e To submit a word press the f key on the keyboard e To deselect a letter click the letter again e To deselect all the letters press the key Word Mole game scoring Word length Form longer words to gain more points and vegetable bonus letters Letter usage Use less common letters to gain more points Speed Complete the level as quickly as possible to gain more points Water bonus letters Use water bonus letters in a word to fill the watering can Watering can Fill the watering can to grow vegetable bonus letters Vegetable bonus letters 260 User Guide Word Mole game Use vegetable bonus letters in a word to gain bonus points To gain even more bonus points use multiple vegetable bonus letters in a single word Star bonus letters Use star bonus letters in a word to gain bonus points Time bonus letters Use time bonus letters in a word to gain bonus time Adjust the volume
324. work List Press the Menu key Click Add Network Perform one of the following actions e Toscan for a wireless network to add click Select From Available Networks Click a wireless network Click Select Network e Toscan for a wireless network that is already known to your device click Select From Known Networks Click a wireless network Click Select Network e To add a wireless network click Manual Entry Set the priority for the wireless network Type the MCC and MNC 8 Press the Menu key 9 Click Save NOUARAWNS Delete a wireless network from the preferred wireless network list To perform this task your BlackBerry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Manage Connections icon 201 User Guide Manage Connections Click Mobile Network Options Press the Menu key Click My Preferred Network List Highlight a wireless network Press the Menu key Click Delete Press the Menu key Click Save DONDAN Change the order of preferred wireless networks To perform this task your BlackBerry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported Your BlackBerry device connects to networks based on the order that they appear in the preferred network list On the Home screen click the Manage Connections icon Cl
325. ws you to connect your BlackBerry device to Bluetooth enabled devices that support desktop connectivity wireless bypass and data transfer If your BlackBerry device uses a SIM card this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit When you use this feature data services browser service email messaging PIN messaging and MMS messaging are not available on your device and phone services are accessible only through the car kit Before you can use this feature you might need to enter a 16 digit alphanumeric code generated by the car kit on your BlackBerry device This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network To use this service your email account must use a BlackBerry Enterprise Server Prevent your device from making contacts available to other Bluetooth enabled devices Ok WN On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Options Press the key gt Options Change the Contacts Transfer field Press the key gt Save To allow your device to make contacts available to other Bluetooth enabled devices again c
326. x 4 Press the key gt Save 67 User Guide Messages Turn off the prompt that appears before you delete a message 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Clear the Confirm Delete check box 4 Press the key gt Save Turn off the prompt that appears when you mark messages as opened On the Home screen click the Messages icon Press the s key gt Options gt Message Display and Actions Clear the Confirm Mark Prior Opened check box Press the 8 key gt Save AWN gt View call logs in the Messages application 1 From the Home screen press the key 2 Press the 32 key gt Options gt Call Logs and Lists e Toshow recent and missed calls in the Messages application select the All Calls option e To hide call logs in the Messages application select the None option Storing and forwarding email Set how long your device stores messages 1 On the Home screen click the Messages icon 2 Press the s key gt Options gt Message Display and Actions 3 Change the Days To Keep Messages field 4 Press the 38 key gt Save Stop storing messages sent from your computer on your device On the Home screen click the Messages icon Press the 3 key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Press the 85 key gt Folder Redirection
327. x when you change a recurring appointment or meeting Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue cannot enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry device that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly If the Join Now option appears and your device is connected to a CDMA network you might need to change your smart dialing options so that you can enter the conference call using the Join Now option Try the following actions e Ifthe Join Now option does not appear to enter the conference call in the meeting or meeting invitation
328. xt Messages icon 2 Press the key gt Options gt Text Messaging 3 Inthe SMS Text section do one of the following e To use only one network type to send text messages change the Network To Send Over field to Circuit Switched or Packet Switched e To use either network type to send text messages which might be beneficial when roaming change the Network To Send Over field to Circuit Switched Preferred or Packet Switched Preferred 4 Press the key gt Save Open a new message automatically when you remove your device from your holster On the Home screen click the Messages icon Press the key gt Options gt Message Display and Actions 1 2 3 Change the Auto Open Newest Message After Removing Device From Holster field 4 Press the key gt Save Hide the new or unopened message indicator 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions e To hide the new message indicator clear the Display New Message Indicator check box e To hide the unopened message indicator change the Display Message Count field to None 3 Press the key gt Save Turn off the prompt that appears before you delete a message On the Home screen click the Messages icon Press the key gt Options gt Message Display and Actions 1 2 3 Clear the Confirm Delete check box 4 Press the key gt Save Turn off the prompt that appears when you mark messages as opened
329. y Click Add To Dictionary To stop checking spelling press the Menu key Click Cancel Spell Check Save a draft of a message When you are composing a message press the key gt Save Draft Attach a contact to a message You can attach a contact to an email a PIN message or a text message 1 When you are composing a message press the key gt Attach gt Contact 2 Find and highlight a contact 3 Press the key gt Continue Set an importance level for received PIN messages On the Home screen click the Messages icon Press the key gt Options gt Message Display and Actions 1 2 3 Select the Display PIN Messages in Red check box 4 Press the key gt Save Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message When you are composing an email or a PIN message press the key gt Add Bcc 74 Messages User Guide Messages Create a link for a PIN You can create a link for a PIN in a message calendar entry task or memo If you click the link you can send a PIN message When you are typing text type pin and the PIN Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message 1 On the Home screen click the Messages icon 2 Highlight the message 3 Press the key gt Delete Viewing and replying to PIN messages Search for text in a message in a file or on a web page To search for text in a presen
330. y gt Continue Add a signature to your work email To perform this task your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 59 User Guide Messages For information about completing this task for a personal email account that you have on your BlackBerry device such as Google Mail or Windows Live Hotmail visit blackberry com docs smartphones and click BlackBerry Internet Service manuals under the Email Setup Manuals section On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Select the Use Auto Signature check box In the field that appears type a signature Press the key gt Save Your signature is added to your email after you send it ODuAWNS Change or remove your signature If you added an email account to your BlackBerry device such as a Windows Live Hotmail email account or created a BlackBerry email address using the BlackBerry Internet Service you can change the signature that appears on your email Depending on your wireless service plan this feature might not be supported 1 On the Home screen or in the Setup folder click the Email Accounts icon On the Email Accounts screen highlight an email address Press the 8 key gt Edit In the Signature field type a new si
331. y Closed Captions check box If necessary change the Appearance field Position field and Font Scale field Press the key gt Save vARwWw NS Change the display font On the Home screen or in a folder click the Options icon Click Display gt Screen Display Change the font fields Press the key gt Save AWN Use grayscale or reverse contrast for the screen display 1 On the Home screen or in a folder click the Options icon 2 Click Accessibility e To use grayscale for the screen display change the Color Contrast field to Greyscale e To use reverse contrast for the screen display change the Color Contrast field to Reverse Contrast 3 Press the key gt Save 251 User Guide Accessibility options Audio and phone accessibility options Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry device when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your device 1 On the Home screen or in a folder click the Options icon 2 Click Accessibility 3 Select the Event Sounds check box 4 Press the key gt Save Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry device uses the assigned ring tone or alert even if you selec
332. y DNS that your device should connect to Type the default gateway IP address that your device should connect to Type the domain that your device uses to resolve host names into IP addresses These options appear if you choose the WEP security type Option Select WEP key WEP key Description Set the type of WEP key for the Wi Fi network Type the WEP key for the Wi Fi network in hexadecimal format WPA WPA2 Personal options These options appear if you choose the WPA WPA2 Personal security type 206 User Guide Manage Connections Option Description Passphrase If necessary type the WPA or WPA2 Personal passphrase to connect to the Wi Fi network WPA WPAZ Enterprise options These options appear if you choose the WPA WPAZ Enterprise security type Option Description Enterprise Sub Type If necessary set the enterprise security method for the Wi Fi network Username If necessary type the user name that you use to connect to the Wi Fi network Password If necessary type the password that you use to connect to the Wi Fi network CA certificate Set the root certificate that your device should use to verify that it is connecting to the correct Wi Fi network Client certificate Set the authentication certificate that your device should use to connect to the Wi Fi network Inner link security If necessary set the security protocol that the Wi Fi network supports for its inner authentication method Token Set whether you
333. your BlackBerry device password clear the Enable check box AuUAWNS Change the device password 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password gt Change Password Lock your device To perform this task you must have set a password for your BlackBerry device On the Home screen or in a folder click the Password Lock icon To unlock your device type your device password Press the Enter key Lock your device when you insert it in the holster 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password 3 Select the Lock Handheld Upon Holstering check box 4 Press the key gt Save 228 User Guide Security Lock the keyboard If you are not on a call you can lock the keyboard to avoid pressing keys accidentally when you are not using your BlackBerry device If your email account uses a BlackBerry Enterprise Server depending on the options that your administrator sets you might not be able to perform this task For more information contact your administrator Press the Lock key on the top of your device To unlock the keyboard press the Lock key again Set a limit for device password attempts 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password 3 Change the Number of Password Attempts field 4 Press the key gt Save Delete device data third party applications or med
334. your device 1 On the Home screen click the Media icon 2 Press the key gt Media Options 3 Change the Headset Music EQ field 4 Press the key gt Save Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos On the Home screen click the Media icon Press the key gt Media Options Select the Audio Boost check box Read the warning on the screen and if you want to proceed click Yes Press the key gt Save Uaw NS 108 User Guide Media Video camera Depending on your BlackBerry device model the camera or video camera might not be supported or some camera or video camera features might not be available Record a video To perform this task you might need to have a media card inserted in your BlackBerry device 1 On the Home screen click the Media icon gt Video Camera icon 2 To start recording click the record icon 3 To pause recording click the pause icon Note The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording is paused Related topics Take a picture 110 Turn on video lighting In low lighting conditions the video light can improve the quality of videos that you record 1 On the Home screen click the Media icon gt Video Camera icon Press the key gt Options 2 3 Change
335. your device disconnect your device from your computer and find the file Related topics Transfer your media files from your computer to your device using BlackBerry Desktop Software 120 Transfer your media files from your computer to your device using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry device To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your device to your computer 120 User Guide Media 2 On your device in the dialog box that appears select any of the file transfer options 3 On your computer open the BlackBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related topics Transfer a file from your computer to your device using your device as a USB memory drive 11 Download a ring tone Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Media icon gt Ring Tones icon 2 Press the key gt Download Ring Tones Download a picture Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Media icon gt Pic
336. zer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry device 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Email Reconciliation 248 User Guide Synchronization 3 Ifthe Message Services field appears set this field to the appropriate email account 4 Change the On Conflicts field 5 Press the key gt Save Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software For more information about managing conflicts that occur during organizer data synchronization see the Help in the BlackBerry Desktop Software About backing up and restoring device data f you have installed the BlackBerry Desktop Software on your computer you can back up a

BlackBerry Bold 9780 Smartphone - 6.0 - User

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