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GXE5024 Users Manual - Grandstream Networks

1. Setup wizard to create extensions and auto provision phones Version 02 Phone Extensions Trunk Phone Lines Conference Bridge Hunt Ring Group Auto Attendant System Configuration Advanced Options GXE502x User Manual 2 26 2008 GXE5028 IPPBX A Express Setup General System Configuration Extension Length d Extension Digit Pretix BO identifier of this IPPEX 010 Hext The Express Setup wizard will allow you to set various system extensions on the GXE and create your phone extensions It will also auto provision your phones with the extensions you create Please refer to the GXE Quick Start Guide for detailed instructions on setting up your GXW with the Express Setup wizard Using the Phone Extensions menu to create modify view and delete extensions In the General Settings section the following settings can be set Extensions Directory Trunk Phone Lines Conference Bridge Hunting Group Auto Attendant GXE5028 IPPBX A General Settings Logout Extension Length d Leading Digit of Extensions common prefix digits shared among all extensions on this system up to 10 digits Local IPFEX Number an U 6992 Auto Atendant 6993 Extension Number for Internal Phone FAX Ports ERI for Port 1 6991 for Port 2 Extension Number for Paging System Configuration Advanced Options Submit Cancel Status Extension Length all extensions must have the number of d
2. The following actions can be performed in this section GXE5028 IPPBX A Phone Extensions External PSTN Trunk Line Internal PSTN Trunk Line Name Active Gateway URL Other UDP Concurrent calls Outbound Prefix Action Internal Phone Fax Port 141 04 Enable XVe grandstream com 4 3 Modify Delete SIP Trunk 1041 06 Enable ww 2 grandstream com 5 2 Modify Delete Add Add Click on the Add button The external PSTN trunk details page will be displayed allowing you to enter SIP peer connection information to connect with the external PSTN trunk gateway GXES028 IPPBX A Phone Extensions Add External PSTN Trunk Line Logout Internal DS TN Trunk Line ruk hans Internal Phone Fax Port a Enable Disable IP VIS SIP Gateway URL Other UDF List Conference Bridge ves No Hunt Ring Group ed fo Auto Attendant System Configuration Advanced Options Status Reports Inbound Call Answer Auto Attendant Mone gt Allow Other IPPBX Use ee E o _Submit _Caneet Enable the trunk Enter a descriptive name in the Trunk Name field and set Trunk Active to Enable 11 Version 02 GXE502x User Manual 2 26 2008 Set SIP peer information Enter the SIP gateway IP address or domain name in the SIP Gateway URL field Set Heart Beat to Yes to Enable or disable availability detection of the remote side requires compatibility on the remote end Outbound call handling Set the Max Concurrent Calls A
3. auto provisioning phones To upload these files browse to your firmware prompt files in the Firmware Upgrade and System Prompt Image fields and click the Submit button You can upload zip files containing wav files or a PV files that have been generated by the Grandstream Wavtools exe prompt generator Note l you would like the naming scheme for custom voice prompt files contact us and we will happily send it to you Firmware Upgrade Language English Logout Browse Submit Browse Upgrading firmware The Firmware Upgrade section allows you to upload firmware from your computer to the GXE and upload custom voice prompts Prior to the firmware upgrade please read the release notes to review the changes In addition backup a copy of your GXE configuration detailed in the next section The GXE will not overwrite your existing configuration but it is good practice to keep a backup copy in all cases Once you have downloaded new firmware from Grandstream click on the Browse button to find the file on your computer After the file has been selected click on the Submit button and wait for the file to finish uploading When finished reboot the GXE to load the new firmware Backing up and restoring configuration files 27 Version 02 GXE502x User Manual 2 26 2008 Configuration files may be downloaded to or uploaded from your computer in the Backup amp Restore Configure section It is good practice t
4. button on the left hand side of the GUI This will load the personal greeting management page for your extension You can upload wav files from a location of your choice and preview them here 34 Version 02 GXE502x User Manual 2 26 2008 dd 9001 Greeting Logout Voice Message Fax Message 4 Click on the Fax Message button on the left hand menu to load the fax message management page General Profile 7001 Fax Message Language English Logout Voice Message There is no FAX Message Personal Greeting Version 02 35
5. cuasi Ta eee Reed 15 Configuring aut attendant MENU Sii a a a AA A RA 15 Configuring time based playing rules for auto attendantS sssssssssssssssssscsssssssseeeessesssseeee neeesser 17 CAE OQUEUE S e e een ee eee ee 18 Setting up In Queue ANNO UA COMEN Si da 18 DEMING UD AGOST as 18 ACTION A ia 18 A aaa oe ee Ee oP Bn Sy We RE EEE Ye Br Ae eer eae a oS mer 19 Add a Call QU OU re ised H L H E E L 19 2 Version 02 GXE502x User Manual 2 26 2008 9 SYSTEM CONFIGURATION T a aiaa eaaa 21 Contigutino NetWork SENINGS ia A a 21 Setting Ne LANDO ADIOS td sn 21 CONTQUANO DIOR inci 21 Seing tlie WAN DOM IP address ias 22 Enabling disabling WAN side HTTP ACCESS ccccccsseeccccccseesecccccueeececccauueeeecauueeecceaaaeceeessaueceeessaaseceessaaaeeeessaaseeeessagaass 22 Placing a LAN side device in the DMZ see 22 USING Dynami DNS te tocas 22 Configuring port forwarding A a ld li 23 CONTIGUEING SYSLSINT S QUINA LTTE i 23 seung me web Ol IOOIN ISS WO e A vssg css eae osetia sate vie aaa alata tse E Saadve tat eves A N eae 23 Slonno aoministralor COMacl and normato A AAA as see eae A AA 23 Sening OIE IF and DON A eA P o a o E 24 USING STUN TONAT UAV CISA TTT 24 ENDURO VOICE MANO Mitin aaa ali ida lid 24 contiguing a CallDetail Record Serial a aa 24 Seung TO SVSICM TING surisi E 24 selecting MUSIC ON TIOIG Eel e 25 SOMING Mailbox S10 AOC QUO a arpas Ne a 25 Setting TEAMING codes TTT 25 Uploading voice prompts and configura
6. end Outbound call handling Set the Max Concurrent Calls Allowed to prevent too many concurrent attempts to send calls out this trunk Set the Dial Prefix digit to specify an outbound call to be dialed through this trunk When the call is sent out via this trunk the dial prefix digit is removed The Prepend Prefix setting allows a prefix to be automatically added by the GXE to the outbound dialed digits Inbound call handling Set the destination to route incoming calls on this trunk to Set Unregister on Reboot to Yes if the SIP server allows it When done click on the Submit button to add the extension or Cancel to go back 10 GXE502x User Manual 2 26 2008 Modify Click on the Modify button to the right of the row displaying information for the SIP trunk you wish to modify The SIP trunk details page will be displayed allowing you to modify all of the SIP trunk s settings When done click on the Submit button to save your changes or Cancel to go back Delete Click on the Delete button on the far right of the row displaying the information for the SIP trunk you wish to delete You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back Configuring external PSTN trunk gateways via SIP In the External PSTN Trunk Line section external PSTN trunk gateways can be viewed created or modified All configured external PSTN trunks as well as their details and current status are displayed
7. finished click on the Submit button to save your changes or Cancel to discard Configuring internal phone fax devices via FXS ports In the Internal Phone Fax Port section the line electrical and DTMF signaling settings of the FXS ports on the back of the GXE can be configured for compatibility with analog phone fax devices The extension numbers for these ports are set in the Phone Extensions menu under the General Settings section Version 02 GXE502x User Manual 2 26 2008 GXE5028 IPPBX A Phone Extensions Internal Phone Fax Port Logout Internal PSTM Trunk Line DTMF Transport Type chi 2 2833 Example ch T lt 2833audiolsignal gt ch2 T lt 2833 faudiofsiqnal SLIC Setting LISA 9 SIP Trunk Caller ID Scheme Bellcore Telcordia External PSTM Trunk Line Polarity Reversal No O ves reverse polarity upon call establishment and termination Conference Bridge Current Disconnect C No IE ves Current Disconnect Duration ms 200 100 140000 Auto Attendant Hook Flash Timingims min DU 100 2000 mex 500 100 20001 System Configuration Advanced Options Submit Hunt Ring Group When finished click on the Submit button to save your changes Configuring SIP trunks In the SIP Trunk section SIP trunks can be viewed created or modified All configured SIP trunks as well as their details and current status are displayed The following actions can be performed in this section GXE5028 IPP Phon
8. the ring group settings 13 Version 02 GXE502x User Manual 2 26 2008 GXE5028 IPPBX Admi Phone Extensions Add Hunt Ring Group Logout Trunk Phone Lines Conference Bridge ooo o IG C Auto Attendant Parallel serial System Configuration 1 Advanced Options 7 fin seconds Status System Music Reports e g 5100051015200 up to maximum 15 members among the first of the Group Member List Cif empty will send to each member s email box Submit Cancel Extension Enter an extension number to assign to this ring group The leading digit for this extension must correspond with the Leading Digit of Extensions setting in the General Settings section of the Phone Extensions menu Group Name Enter a descriptive name to assign to this ring group Ring Mode Select a ring method for this ring group Parallel will ring all ring group members at the same time while Serial will ring members one at a time starting from the first ring group member A round robin variation of Serial is available and is enabled below This allows the starting position of each ring group call to be the next ring group member of the previous ring group call instead of from the first ring group member in the list Serial Ring Attempts Per Member If using Serial ring mode select the number of attempts to ring all ring group members before sending the call to voicemail Serial Ring Interval lf using Serial ring mode selec
9. with all factory default settings The web configuration page access password will revert back to the default password of admin Configuring Syslog logging 28 Version 02 GXE502x User Manual 2 26 2008 The GXE can be configured to send out several levels of Syslog messages Info Warning Error and Debug With a Syslog server setup to catch these messages problems are easier to find and diagnose The Syslog Configuration section allows a Syslog server IP address and the Syslog level to be set GXE5028 IPPBX Ac Phone Extensions Syslog Configuration Logout Trunk Phone Lines Conference Bridge Syslog Server IP fi 92 160 0 6 514 Submit Hunt Ring Group Auto Attendant Syslog Level Error Submit Networking Setting Submit All Enter the IP address of the Syslog server in the Syslog Server IP field and use the Syslog Level drop down box to specify the level of logging When done click on the Submit button to save your changes 9 Configuring Peer PBX Systems Remote GXE systems or other PBX systems can be peered with the local GXE This allows local users to dial remote system extensions and the GXE will route the calls directly via IP to the remote system In a multiple office environment this provides the ability to provide the users with the convenience of reaching remote colleagues through simple and familiar extension dialing and without incurring the toll costs of routing the call over the PSTN The Ad
10. 0 4 1 0 014 UU DUB GZ UE 20 64 2007 11 08 08 02 dis ymmetrical Disabled U Logout Hardware wersion 10 0 2 Core Version 10 0 14 Firmware version 100 259 LAN MAC Address 00 08 82 UE 2C EB 172 18 31 251 LAN IF Address 192 168 2 1 Mapped IF port DONS Status Disabled Active Peer Systems Phone Fax Port 2 PSTN Line 2 unplugged PSTN Line 4 unplugged unplugged unplugged Wusic On Hold Port Total Configured Users Remote Online Users System Status System identification and firmware information and system uptime Network Status Network connection information Peripheral Status Physical ports connection status information User Activity Status Current user and registration status and active calls information System and call reports In the Reports menu useful system statistics and call statistics collected by the GXE are reported Viewing system statistics Version 02 Under the System Statistics section information regarding memory usage faxes and voice and video messages is displayed 31 Phone Extensions Trunk Phone Lines Conference Bridge Hunt Ring Group Auto Attendant System Configuration Advanced Options Status Call Statistics GXE502x User Manual 2 26 2008 GXES028 System Statistics Saved Inbound Voice Unread Voice Me Reel O seconds Saved Inbound Fax Messages yes Per Fax Received Saved Inbound Wideo Mes Average Durati
11. Announcements Call Queues Call Queues Add a Call Queue This is the main configuration page for any call queues that you add to your system Name Enter the name of your call queue here Extension Enter the extension of the call queue here See the drop down box for a list of current extensions Priority set the priority of the call queue Queue status update frequency This determines how often the in queue announcement message will play Other Announcements This determines the frequency in which any other announcements you add will be played to the caller in the queue Maximum Caller Wait Time This field lets you set the maximum amount of time that callers will wait within the queue before being forwarded to voicemail Minimum Caller Wait Time This field lets you set the minimum amount of time that callers will wait within the queue before being forwarded to voicemail Maximum Queued Callers This lets you set how many callers can be within the queue simultaneously Group Email Address for Voicemail Delivery Enter the email address in which all voicemail for the queue group will be delivered Agent Call Wrap Up Time 19 Version 02 GXE502x User Manual 2 26 2008 This setting lets you specify the amount of wrap up time an agent will have before receiving another call For example an agent may need 5 minutes of wrap up time to document a call Listed Agents For This Queue All configured agents for the queu
12. GXE502x User Manual 2 26 2008 anastream Innovative IP Voice amp Video GXE5024 Users Manual Version 02 GXE502x User Manual 2 26 2008 Table of Contents INTRODUCTION cisco a OE 4 ECGUIDIMENT PACKAGING DT 4 2 ADMINISTERING EXTENSIONS ON THE GXE c sss ice aed ted ieee hes ee eee 4 Using the Express Setup wizard to create extensions and auto provision phones css sssssssssssssssss ses sss esse sss eenn eee ee 4 Using the Phone Extensions menu to create modify view and delete extensions sss sssssssssssss sss esec sss s sese eess essen ee 5 Busy Lamp Field and Message Waiting lndicaion sssssssssssssssssssssssssssssssssssssseeeess ennenen ennenen eenn ee 6 3 CONFIGURING TRUNKS ON THE GX E cuota A ei aie 7 Configuring internal PSTN trunks via FXO poOrtS cccccccooccconocccccononcnnnncconcnnnnncnnnn cnn nn nana eenn eenn 7 Configuring internal phone fax devices via FXS Ports css ss sese essse eenn eenn neee eenn eenn 8 Contigurino SIP MUNKS TT 9 Configuring external PSTN trunk gateways Via SIP sss ssssssssss ss sess esse sees seene eenn 11 4 CONFIGURING CONFERENCE BRIDGES dd 12 VIEW Conference DIldGe Statuses dias 12 Assign extension numbers and passwords to conference bDridgeS ccconcnccccnnncccononncennnnnnnonanncnenannnnnnonnnnrnnnanerenannnnna 13 5 CONFIGURING RING GROUPS uuctiiacda a eee 13 VIG WING FIG Tvea aia A 13 Adding and IMOGIIVING FING GrouDS HHHH HHH HHT 13 6 CONFIGURING AUTOSsATTENDANTS
13. Options 1 Record your personal greeting 2 Record your name 3 Change your password Listen to the help menu Return to the previous menu Listen to the help menu Exit the voicemail system 33 Version 02 GXE502x User Manual 2 26 2008 The Personal Web Portal 1 To log into the personal web portal for an extension Log into the GXEs web GUI using the extension as the user name and password If you have changed your voicemail password from the default value use your new password lr n 7 LA Login ID 9001 Password TAN English lt Once you have logged in the following page will display General Profile Voice Message Fax Message Personal Greeting B lt amp Ring Attempts before Forward to Voicemail 25 y cin seconds KE 7 E Password to Retrive Voicemail Faxmail 0 9 cannot be space 4 On O off fares O ETE e 19 i Do Not Disturb On off Teen a IE JURE S BE 2 To view current voice mails click on the Voice Message button on the left hand side of the interface Doing this will load the voice mail management page Here you can save or delete your messages A Le 9001 Voice Message Logout Fax Message Status Personal Greeting Ge Detete Index 0 0 Total 1 3 To view your personal greeting click the Personal Greeting
14. Ring Group 9 No skill based Routing Auto Attendant Call Least skilled First Call Queues in Queue Announcements o O Most skilled First me Skill Level Ring mode among same skill agents and with no skill based routing Agents Call Queues 9 Parallel Serial System Configuration ane Circular Advanced Options _ Least Busy Status ps a de Browse Upload Please upload a audio file in the following format wav file sample rate 8K sample data 16bit single channel Submit 8 System Configuration system configuration and administration may be performed from the System Configuration menu The following sections detail the tasks which may be performed in this menu Configuring network settings The Networking Setting section allows you to configure the LAN side IP addressing and DHCP server settings For the WAN side settings IP addressing of the WAN port can be set as well as Dynamic DNS and port forwarding settings The below actions and their associated settings appear in order from top to bottom on the GXE web UI as well Setting the LAN port IP address Set the LAN port IP address by entering the IP address you wish to use in the LAN Base IP setting Enter the subnet mask in the LAN Subnet Mask setting Please note that this should be configured prior to auto provisioning your phones through the Express Setup menu as they will be using an incorrect IP address for the SIP server after the LAN port IP address cha
15. ard to the LAN side device port to forward to and the protocol TCP UDP or both to forward in the respective fields WAN Port fo LAN IP LAN Port fo Protocol UDP Only VAM Port fo LAN IP LAN Port fo Protocol UDP Only WAN Port lo LAN IF LAN Port lo Protocol UDF Only WAN Port lo LAN IP LAM Port fo Protocol NOP Only WAN Port lo LAN IP LAN Port fo Frotocol UDP Only VAM Port lo LAN IP LAN Port lo Protocol UDP Only VAM Port lo LAN IP LAN Port fo Frotocol UDP Only VAM Port lo LAN IP LAN Port lo Protocol UDP Only When done click on the Submit button to save your changes Configuring system settings The System Setting section contains various important internal system settings and allows configuration of several features and functions of the GXE The below actions and their associated settings appear in order from top to bottom on the GXE web UI as well Setting the web Ul login password To change the password for accessing the GXE web configuration pages enter a new password in the Login Password field Do not lose this password For further security you may disable WAN side web UI access in the Networking Setting section Trunk Enone Lines Administrator Setting Conference Bridge l Ee Storing administrator contact and information 23 Version 02 GXE502x User Manual 2 26 2008 Optional fields have been provided to store the administrators name phone numbers and email address so that the admi
16. ck 6 Configuring Auto Attendants Incoming calls can be directed to auto attendants to provide immediate and professional service to callers and automatically route calls to intended parties You may schedule different auto attendants to play based on the date time and day of the week as well The Auto Attendant menu displays all configured auto attendants menus p GXE5028 IPPBX Adn fi Phone Extensions Voice Menu Logout Mons Voice Menu Name Action Conference Bridge After Hours Modify Delete TR MESA Business Hours Modify Delete Add Configuring auto attendant menus The following actions can be performed in the Voice Menu section Add Click on the Add button The voice menu details page will be displayed allowing you to configure an auto attendant 15 Version 02 Phone Extensions Trunk Phone Lines Conference Bridge Hunt Ring Group Playing Rules System Configuration Advanced Options Status Reports Version 02 GXE502x User Manual 2 26 2008 GXE5028 IPPBX Admi Add Voice Menu Logout AS Mo entry time out 30 second play warning and repeat voice menu for upto 3 gt tinetz Hext Cancel BH BH GE SE HH BH SE GR Voice Menu Name Enter a name for this auto attendant Press x to trigger Check the box next to the row for each keypad digit you would like to provide as an option for callers to choose Callers automatically have the option to enter internal e
17. e Delete button on the far right of the row displaying the information for the auto attendant you wish to delete You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back Configuring time based playing rules for auto attendants Playing rules may be created to dictate which auto attendant is played to the incoming caller based on the times you set The Playing Rules section displays all configured voice menu playing rules and allows the following actions to be performed GAES028 IPPBX Phone Extensions Playing Rules Logout Trunk Phone Lines Conference Bridge Voice Menu Playing Dates Playing Day Of Week Playing Time Action Hunt Ring Group Business Hours TA 1 2451 2 00 16 59 Modify Delete Atter Hours 14 1271 0 00 7 59 7 00 23 59 Modify Delete Voice Meny Add Add Click on the Add button The playing rules details page will be displayed allowing you to configure the time conditions for playing an auto attendant GXE5028 IPPBX Ad Phone Extensions Add Playing Rules Logout Trunk Fhone Lines a E E Conference Bridge lay Voice Men Mone 9 According to HuntRing Group Date such as 54 5 7 C Day of Week T sum T mon T tun T wen T Tu Form sat Voice Menu Except on dates such as 54 50 where calls are answered by voice menu None Play me such as 0 00 8 004 8 30 44 00 Submit Cancel System Configuration Advanced Options Play Voice Menu Us
18. e Extension Password Status Attendees Duration mins 6994 Ee Vacant D 0 Hunt Ring Group 6995 P Vacant 0 o Auto Attendant 6996 Vacant 0 0 System Configuration 6997 Vacant 0 0 Advanced Options Submit 12 Version 02 GXE502x User Manual 2 26 2008 Assign extension numbers and passwords to conference bridges To assign an extension number to a conference bridge enter the extension number into the Extension field of a conference bridge room If you wish to require users to enter a password before entering enter a numeric password into the Password field When done click on the Submit button to save your changes 5 Configuring Ring Groups Ring groups can be configured on the GXE to allow multiple users to provide a higher level of availability to incoming callers Multiple ring methods are supported and ring groups can have their own voicemail boxes as well Viewing ring groups The Hunt Ring Group menu displays all configured ring groups and their details and allows you to create modify or delete ring groups GXE5028 IPPBX Adr Phone Extensions HuntfRing Group Logout Tunk Enone SU Extension Group Name Members Action pone rence Bige 6200 Sales 6000 6001 6002 6003 Modify Delete 6210 Support 6004 6005 6006 6007 6008 5009 Modify Delete Auto Attendant Add Adding and modifying ring groups Add Click on the Add button The ring group details page will be displayed allowing you to configure
19. e Extensions SIP Trunk Logout Name Active SIP Server URL Account ID Max Concurrent Calls Outbound Prefix Status Action Trunki Enable trunki grandstream com S 5 Disconnected Modify Delete Trunk Enable trunk2 grandstream com 5 4 Disconnected Modify Delete Add Internal PSTM Trunk Line Internal Phone Fax Port External D TN Trunk Line Add Click on the Add button The SIP trunk details page will be displayed allowing you to enter SIP account registration information Version 02 Phone Extensions Internal PSTM Trunk Line Internal Phone Fax Port External D gt TN Trunk Line Conference Bridge Hunt Ring Group Auto Attendant System Configuration Advanced Options Status Reports Version 02 GXE502x User Manual 2 26 2008 GXE5028 IPPBX A Add SIP Trunk Logout E O T Enable Disable CE A IR ETE H ono aoo O e O 600 second s GS S Dare rar IEEE Auto Attendant None gt Unregister On Reboot C Wes Ma Submit Cancel Enable the trunk Enter a descriptive name in the Trunk Name field and set Trunk Active to Enable Set SIP registration Enter the SIP server and if available outbound proxy information along with SIP account and password details Set the registration expiration time in the Registration Retry Interval setting and set Heart Beat to Yes to Enable or disable availability detection of the remote end requires compatibility on the remote
20. e following Line Call Control settings allow you to specify how inbound and outbound calls are to be handled GXE5028 IPPBX Adn Phone Extensions chi 8 N Example ch 8 alay Beto ch1 8 1000 Example ch1 8 1 00 Internal Phone Fax Port Caller ID Standard SIP Trunk Bellcore M External PSTN Trunk Line Conference Bridge Line Call Control Hunt Ring Group Te Linef1 4 teg 1 4 7 Dial Pretix fo Inbound Call Answer Auto Attendant Mone Delete Auto Attendant 2 Line 5 7 e g 1 4 7 Dial prefix 8 Inbound Call answer Direct Extension 6000 Delete system Configuration 3 Line 8 e g 1 4 7 Dial Pretix 7 Inbound Call answer Voice Kaul None Delete Add Advanced Options Allow Other Peer Systems Use None 9 Status Submit Cancel Reports Line Specify a port or a range of ports to apply the same line call control rule to Dial Prefix Configure the prefix digit on outbound calls to specify this trunk When the call is sent out via this trunk the prefix digit is removed Inbound Call Answer In the first drop down box of each row select the type of destination for inbound calls on this trunk Select the exact destination of that type in the second drop down box if applicable Delete Delete an existing line call control rule More Allow another line call control rule to be set Allow Other IPPBX Use Allow other peered IPPBXs to dial through the local GXEs internal PSTN trunks When
21. e will be displayed here Automatic Call Distribution This setting lets you configure enable and disable skill based routing If skill based routing is enabled you can configure it to rout by least skilled first or more skilled first Ring Mode to Agents of Same Skill Level These settings are similar to hunt ring groups in that you can configure the order rules in which agents within the group queue ring Serial Agents ring one at a time based on availability Parallel All agents ring simultaneously Circular A different agent will ring first each time a caller enters the queue Least Busy The least busy agent will ring first Call Queue Greeting Message Upload a wav file file sample rate 8K sample data 16bit single channel for the queue greeting message You can type the path manually or click the browse button to navigate the file through Windows Explorer Phone Extensions Add Call Queue Logout Trunk Phone Lines Conference Bridge Hunt Ring Group for reference current list of extensions 7000 Auto Attendant 1 y 45 v seconds In Queue Announcements l Play the following in queue announcements at an interval of 45 seconds Agents seconds defautt is 0 unlimited 0 System Configuration 0 seconds defautt is 0 unlimited 3 Advanced Options Status Reports v 15 seconds 20 Version 02 GXE502x User Manual 2 26 2008 Trunk Phone Lines Conference Bridge Skil base Routing Hunt
22. er in the CDR TFTP Server field Setting the system time 24 Version 02 GXE502x User Manual 2 26 2008 select the correct time zone for the location of the GXE in the Time Zone drop down box Conversely you may enter a Self Defined Time Zone using the following syntax MTZ 6MDT 5 M4 1 0 M11 1 0 The syntax starts with MTZ followed by your time offset from Greenwich Mean Time GMT To set Pacific Standard Time you would use MTZ 8 This is followed by MDT followed by your time offset from GMT during daylight savings time A comma then follows to begin definition of the daylight savings start date For the GXE to find the accurate time an NIP server IP address or domain name will need to be entered in the NTP Server field DM T 1 2 00 International Date Line West MTZ EMOT 5 M44 1 0 K41 For exampe MTZ 6MDT 5 4 1 0 411 1 0 lus pool ntp org Selecting Music on Hold source Specify a Music on Hold MOH source by setting the System Music drop down box to either System Music Files for internally stored audio files or Audio n to play audio from an external audio source connected to the AUDIO IN jack on the back of the GXE Setting mailbox storage quota Voicemail videomail and faxmail storage can be limited for the different types of system users The mailbox storage limits in percentages of total system memory are specified in the drop down boxes beside each user privilege level Storage quo
23. et amp Reboot a EREDE Syslog Configuration TT Advanced Options a i K K Ss CO Statically Configured Reports EN lea it feo Enabling disabling WAN side HTTP access Security and accessibility for management are considerations for whether or not you wish to enable or disable HTTP Telnet access from the WAN side of the GXE If you decide to use the default setting of enabled set WAN Side Http Telnet Access to Yes otherwise disable it by setting it to No Placing a LAN side device in the DMZ To specify a device on the LAN side of the GXE to act as a default DMZ server enter the IP address of the device in the DMZ IP field This allows all packets destined for services undefined on the GXE to be routed to the default DMZ server Ra T m t a Using Dynamic DNS 22 GXE502x User Manual 2 26 2008 If the WAN port IP of the GXE is dynamically assigned you may use Dynamic DNS to assign it a fixed domain name which is always synchronized with the IP address of your GXE Enable Dynamic DNS by setting the DDNS Active setting to Enable and setting the DDNS ISP type site name and account and password information in the provided fields If not using Dynamic DNS set the DDNS Active setting to Disable O Enable Disable L Configuring port forwarding The GXE can be configured to perform port forwarding In the Port Forwarding settings enter the port to forward from the WAN side the LAN side device IP address to forw
24. gistering to SIP trunks and SIP based trunk gateways to maximize available communications resources An auto provisioning Express Setup wizard and an intuitive user interface allow the GXE502x to be set up and installed quickly and confidently Voicemail voicemail to email conference bridges and other enhanced features can be enabled and functioning with just minimal effort via user friendly web configuration pages lts broad feature set ease of operation and quality and value makes it ideal for any business communication environment Equipment Packaging The GXE502x IP PBX package contains 1 One GXE502x IP PBX unit 2 One 12 Volt power adapter 3 One Ethernet cable 2 Administering Extensions on the GXE Extensions for the internal users can be created from the Express Setup menu of a factory default GXE or from the Phone Extensions menu at any time This can be local users in the internal network or even remote users connecting over the open Internet This flexibility allows users to have their office extension with them virtually anywhere keeping accessibility to personnel high without incurring any PSTN toll charges for the worker at home or the road warrior The Express Setup provides a quick wizard to complete initial setup of all extensions on a new system including auto provisioning of the phones The Phone Extensions menu allows you to add batch add modify reboot delete and batch delete extensions Using the Express
25. ify Delete Delete Add One Extension Batch Add Add an extension Click on the Add One Extension button The extension details page will be displayed allowing you to set all of the extension s settings When done click on the Submit button to add the extension or Cancel to go back Batch add extensions Click on the Batch Add button The next page allows you to specify the range of extensions to add as well as some general extension settings to apply to them You may go back to the extensions directory and modify the extensions to set extension specific settings When done click on the Submit button to add the extensions or Cancel to go back Modify and or reboot a SIP extension Click on the Modify button to the right of the row displaying information for the extension you wish to modify The extension details page will be displayed allowing you to modify all of the extension s settings To reboot the phone set the Reboot Peer setting to Yes When done click on the Submit button to modify and or reboot the extension or Cancel to go back Delete Click on the Delete button on the far right of the row displaying the information for the extension you wish to delete You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back Batch delete Delete multiple extensions in one step by checking each checkbox of all extensions to be deleted and clicking on the Delete button below the col
26. igits specified here Leading Digit of Extensions all extensions must begin with this digit Local IPPBX Number a unique identifier number for this local GXE system Extension Number for Paging users may dial this number for group paging Auto Attendant set the extension to reach the auto attendant menu here Extension Number for Internal Phone FAX ports Set the extension number for the TEL1 and TEL2 FXS ports on the back of the GXE here When finished click on the Submit button to save your changes or Cancel to discard In the Extensions Directory section all SIP phone extensions configured on the GXE their details and their registration status are displayed The following actions can be performed in this section Version 02 General Settings Trunk Phone Lines Conference Bridge Hunt Ring Group Auto Attendant System Configuration Advanced Options Status Reports GXE502x User Manual 2 26 2008 GXE5028 IPPBX Admir Extensions Directory GREEH local extension BLUE remote extension Logout All ee S o Extension Name Department Device Type IP Address Status Privilege Action T 6000 Operator Reception Off line Super Modify Delete 6001 John Doe Sales Off line Regular Modify Delete 6002 Jane Doe Sales Off line Regular Modify Delete 6003 Jim Bok Support Off line Regular Modify Delete 6004 Billy Bob Support Off line Regular Modify Delete T 6005 Janet Doe Support Off line Regular Mod
27. ing the drop down box select the auto attendant you wish to configure Date You may set the auto attendant selected above to play either on a preset date or range of dates or to play on all selected days of the week To specify by date select the radio button beside Date and enter the date or range of dates in the text field to the right Day of Week To specify the auto attendant to play on all selected days of the week select the radio button beside Day of Week and check each checkbox beside each day of the week you would like the auto attendant to play on Except on date s lf setting the auto attendant to play based on selected days of the week you may enter exceptions such as holiday dates where you would like another auto attendant to be played Enter exception dates in the blank text field 17 Version 02 GXE502x User Manual 2 26 2008 and use the drop down box on the far right to select the auto attendant to use instead on the listed exception dates Play Time Enter in the blank text field the time of day to play the auto attendant during days the auto attendant is set to play Modify Click on the Modify button to the right of the row displaying information for the playing rules you wish to modify The playing rules details page will be displayed allowing you to modify all of the playing rules When done click on the Submit button to save your changes or Cancel to go back Delete Click on the Delete button on the fa
28. llowed to prevent too many concurrent attempts to send calls out this trunk set the Dial Prefix digit to specify an outbound call to be dialed through this trunk When the call is sent out via this trunk the dial prefix digit is removed Inbound call handling Set the destination to route incoming calls on this trunk to Share trunk with peer systems lf this trunk is to be available for use by peer systems set the Allow Other IPPBX Use setting to Yes When done click on the Submit button to add the extension or Cancel to go back Modify Click on the Modify button to the right of the row displaying information for the external PSTN trunk you wish to modify The external PSTN trunk details page will be displayed allowing you to modify all of the external PSTN trunk s settings When done click on the Submit button to save your changes or Cancel to go back Delete Click on the Delete button on the far right of the row displaying the information for the external PSTN trunk you wish to delete You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back 4 Configuring Conference Bridges View conference bridge statuses The GXE supports up to four conference bridges each one supporting up to ten participants In the Conference Bridge menu the status number of attendees and the duration of an ongoing conference is displayed GXE5028 IPPBX A Phone Extensions Conference Bridge Logout ee e
29. nges GXE5028 IPPBX Ad Phone Extensions Networking Setting Logout Trunk Phone Lines LAN Setting nos LAN Base IF 192 fi GS IE fi base IP for the LAN port default is 192 168 214 nO SIGUE LAN Subnet Mask 255 255 255 fo default is 255 255 255 0 Configuring DHCP To use the GXE as the DHCP server on the LAN side set the DHCP Enable setting to Enable this is enabled by default You may specify the starting and ending IP 21 Version 02 Version 02 GXE502x User Manual 2 26 2008 addresses of the range of IP addresses offered by the DHCP server by setting the Start of DHCP IP Pool and End of DHCP IP Pool settings The DHCP IP Lease Time allows you to specify the number of hours an IP address is leased to a device before renewal Auto Attendant Enable Disable 100 E E 183 System Setting EA 120 fin units of hours default iz 120 hours c eature Codes Setting the WAN port IP address The WAN port can be configured to be dynamically assigned via DHCP to use PPPoE or to be statically configured Select the radio button beside the option you wish to use To use PPPoE you will need to enter the PPPoE account and password information and DNS server information in the provided fields If statically configuring the WAN port IP address please enter the IP addressing details in the provided fields rasero lR Te WAN Setting Backup amp Restore Configure Dynamically Assigned Via DHCP Res
30. nistrator may be contacted for any issues requiring attention The system name may also be labeled in the System Name setting to identify this GXE Hunt Ring Group Auto Attendant Networking Setting II Setting SIP IP and port The SIP port for the GXE can be set to either the default of 5060 in the SIP Port field or another port number may be used The Static Mapped WAN IP for SIP and the Static Mapped WAN Port for SIP may also be changed in their respective fields Upload amp Restore 5060 Firmware Upgrade CS Backup amp Restore Configure IO Using STUN for NAT traversal lf the GXE is behind a NAT router it may be necessary to use STUN to allow the GXE to reliably communicate via IP through the router Enter a STUN server IP address or domain name in the STUN Server field stu n grandstream com fe g my_stunserver_ip_or_url port Enabling voicemail to email To have the GXE email users with their received voicemail files enter the SMTP server and login name and password information as well as the email address to send from This will allow the GXE to send voicemail emails to users and ring groups with email addresses configured when they receive voicemail messages 2y Slog Configuration aa Advanced Options Status Reports Configuring a Call Detail Record server To specify a Call Detail Record CDR server for the GXE to upload call detail information to enter the IP address or domain name of the serv
31. o keep a backup copy of your configuration file at all times GXE5028 IPPBX POMO EELS um Backup amp Restore Configure Trunk Phone Lines Conference Bridge Upload Configure Download Configure Hunt Ring Group Browse Auto Attendant a Configuration backup Select the Download Configure radio button and click on the Submit button You will be prompted to download the configuration file onto your computer Configuration restore Select the Upload Configure radio button and click on the Browse button to find the configuration file on your computer After the file has been selected click on the Submit button and wait for the file to finish uploading The GXE will automatically reboot when finished and load the configuration file Rebooting and resetting to default The Reset amp Reboot section allows rebooting of the GXE or resetting of all settings to factory default Please backup the configuration file before resetting to factory default should you decide you need to restore the system configuration GXE5028 IPPBX Adi Phone Extensions Reset amp Reboot Logout Trunk Phone Lines C Reboot C Reset to Default Conference Bridge Hunt Ring Group Submit Rebooting Select the Reboot radio button and click on the Submit button The GXE will reboot itself Resetting to default Select the Reset to Default radio button and click on the Submit button The GXE will reboot itself and will boot up
32. on Per Video Message 0 seconds Viewing call statistics Phone Extensions Trunk Phone Lines Conference Bridge Hunt Ring Group Auto Attendant System Configuration Advanced Options Status System Statistics Version 02 Under the Call Statistics section information regarding inbound calls and outbound calls is displayed These statistics are reset upon reboot of the GXE Call Statistics Logout Total Gutbound Calle seconds Total Inbound Calls Total Inbound Calls to Remote Extensions Total Inbound Calls to PSTM Trunks Total Inbound Calls to SIP Trunks O seconds J2 GXE502x User Manual 2 26 2008 11 Configuring Voicemail The GXE 502X allows users to manage voicemail via IVRs in their phones or through a personal web portal This section summarizes how to manage voicemail and other settings using both of these features Configuring Voicemail through the IVR The default feature code for voicemail access is 12345 After dialing this code you will enter a basic IVR menu with the option to listen to forward messages and configure your voicemail options See the following flow chart for reference 1 Replay the current message 4 Reply or forward the current message T Delete the current message GXE 502X Voicemail Listen to Voicemail 8 Listen to message details 9 Save the current message Listen to the help menu return to the previous Menu Main Menu Mailbox
33. r Enter a unique number to identify the remote peer system Heart Beat Enable or disable availability detection of the remote peer system requires compatibility on the remote end When done click on the Submit button to add the extension or Cancel to go back Modify Click on the Modify button to the right of the row displaying information for the peer system you wish to modify The peer system details page will be displayed allowing you to modify all of the peer system s settings When done click on the Submit button to save your changes or Cancel to go back Delete Click on the Delete button on the far right of the row displaying the information for the peer system you wish to delete You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back 10 Viewing GXE Status and Reporting Information GXE current status information In the Status menu the following categories of GXE status information are displayed Version 02 30 Phone Extensions Trunk Phone Lines Conference Bridge Hunt Ring Group Auto Attendant System Configuration Advanced Options Reports Base Yersion WAN MAC Address System Up Time Since Network Status WAN Port Link Status LAM Port Link Status WAR side NAT Detected PPPoE Link Status Active DHCP Cliente Peripheral Status Phone Fax Port 1 Current Active Calle Local Online Users GXE502x User Manual 2 26 2008 GY ESU 20 1 0
34. r right of the row displaying the information for the playing rule you wish to delete You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back 7 Call Queues This screen allows you to upload an audio file in wav file sample rate 8K sample data 16bit single channel that will play while you are in a call queue Setting up In Queue Announcements In Queue Announcement Name This field lets you enter a name 20 character limit for the queue that you are uploading In Queue Announcement File This field lets you specify the location of the wav file that you are uploading You can type the path manually or click the browse button to navigate the file through Windows Explorer Phone Extensions _ Add In Queue Announcement Trunk Phone Lines E Please upload a audio file in the following format waw file sample rate 8K sample data 15bit single channel Conference Bridge Hunt Ring Group Auto Attendant Call Queues In Queue Announcements Call Queues Setting up Agents Add an Agent This page lets you add an agent and configure its rules within the queue You must specify the name extension SIP password skill level and email of the agent Your typical queue will start with the agent of the highest skill level 18 Version 02 GXE502x User Manual 2 26 2008 Phone Extensions Add Agent Trunk Phone Lines Conference Bridge Hunt Ring Group Auto Attendant l in Gueve
35. rding for the extension you are dialing with Cancel Call Forward Unconditional Cancel unconditional call forward calls will ring in Enable Call Forward Busy Dial the feature code plus forward to number to turn on busy call forwarding for the extension you are dialing with Cancel Call Forward Busy Cancel busy call forward calls will ring when user is on the phone Enable Call Forward No Answer Dial the feature code plus forward to number to turn on no answer call forwarding for the extension you are dialing with Cancel Call Forward No Answer Cancel call forward on no answer calls will go to voicemail Query Forward Dial the feature code to have the GXE playback the call forwarding status and forward to number Enable Do Not Disturbed Calls will go straight to voicemail or return busy if no voicemail Cancel Do Not Disturbed Cancel DND calls will ring in normally Park When in a call an extension can transfer the other party to this feature code to park the call Pickup Dial the feature code plus parking extension to pickup a call parked by the parking extension Voice Mail Dial the appropriate feature code to access the voicemail system When done click on the Submit button to save your changes 26 Version 02 GXE502x User Manual 2 26 2008 Uploading voice prompts and configuration templates Custom voice prompts may be uploaded in the Firmware Upgrade section as well as configuration templates for use when
36. t the number of rings for each ring group member before moving onto the next ring group member Waiting Tone Choose either ringback tone or hold music to be played back to the ring group caller Group Members List all extensions who are members of this ring group separating each with a semicolon Round Robin of Serial Ring Starting Attempt Enter the digit to specify the number of ring group members starting from the first in the list to round robin the starting position of incoming ring group calls amongst To disable the round robin mode enter 1 To round robin amongst all ring group members enter the total number of ring group members listed Email For Message Delivery Enter the email address to deliver voicemail to email messages to for voicemails left for this ring group When finished click on the Submit button to save your changes or Cancel to discard Modify Click on the Modify button to the right of the row displaying information for the ring group you wish to modify The ring group details page will be displayed allowing 14 Version 02 GXE502x User Manual 2 26 2008 you to modify all of the ring group s settings When done click on the Submit button to save your changes or Cancel to go back Delete Click on the Delete button on the far right of the row displaying the information for the ring group you wish to delete You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go ba
37. ta of voicemail videomail faxmail per privilege level o F o o E When done click on the Submit button to save your changes Setting feature codes Feature star codes allow GXE users to set features such as forwarding and Do Not Disturb on their individual extensions as well as reach destinations such as the voicemail system The Feature Codes section allows customization of the feature codes The feature codes may be viewed or modified in the text box beside each feature name Version 02 25 Phone Extensions Feature Codes Trunk Phone Lines Conference Bridge Hunt Ring Group Auto Attendant Metworking Setting System Setting Upload amp Restore Firmware Upgrade Backup amp Restore Contigure Reset amp Reboot Syslog Configuration GXE502x User Manual 2 26 2008 GXE5028 IPPBX Admi Pa 26 P7701 e7702 frma rroa Pros frre fror froe fne rna frma fero Pm o fro Pan Pizzas Submit Advanced Options Status Reports Directory Assistance Dial from a phone to have the GXE playback the phone s extension number Prompt Voice Assistance For listening to and recording voice prompts Dial the feature code plus O prompt number to listen to the voice prompt Dial the feature code plus 1 prompt number to record the voice prompt Enable Call Forward Unconditional Dial the feature code plus forward to number to enable unconditional call forwa
38. the PSTN Compatibility with PSTN lines can be achieved by adjusting the following types of settings The default settings should function in most cases depending on your regional PSTN line characteristics Phone Extensions Internal Phone Fax Port SIP Trunk External D gt TN Trunk Line Conference Bridge Hunt Ring Group Auto Attendant System Configuration Advanced Options Status Reports Version 02 GXE5028 IPPBX Internal PSTN Trunk Line Configuration Logout FXO Termination Enable Current Disconnect IG NGO C Yes Current Disconnect Threshold ms 00 100 10000 defaut 200 Enable Tone Disconnect ie ho O Yes Polarty Reversal Disconnect IE Mo O ves USA Canada AC Termination Impedance Call Progress Tones Syntax fl val vol f 7 vale vol c ont off1 on2 off on3 off3 Line Dialing Settings DTMF Digit Lengthfme chi 8 80 Example cht 8 35 chi 4 11 Example ch1 8 11 DTMF Dial Pauzse mezl ch1 6 100 Example ch1 8 35 chi 0 N Example chi 8 chi 0 1000 Example ch1 8 100 Caller ID Standard Caller ID Scheme Bellcore 9 GXE502x User Manual 2 26 2008 FXO Termination Specify line disconnect signaling and impedance Call Progress Tones Configure tones to match regional settings Line Dialing Settings Adjust line dialing properties to adhere to PSTN line requirements Caller ID Standard Set caller ID handling to match PSTN settings Th
39. tion templates ssssssssssssssssssssssssss esse ss esse ss seene ennenen eenn ennenen 27 Upgrading R Tp U 1 si ida 27 Backing Up and restoring configuration files sss ssssssssssssssssssssss esse eessss eee ennenen ennenen eenn ennenen 27 Rebooting and resetting to detallan la A aaa aaa 28 Configuring SYSI OG OG Le T e HT 28 9 CONFIGURING PEER PBX SYSTEMS ususarios a 29 Viewing AO HHEH 29 Adding and modifying peer SU Ste Sii ii a 29 10 VIEWING GXE STATUS AND REPORTING INFORMATION sss sss sss sss eee 30 GXE Current Status NIOMA iii A AAA AAA 30 SYSTEM ANG call TOO TTT 31 11 CONFIGURING VOICEMAIL re circa A aaa niis 33 3 Version 02 GXE502x User Manual 2 26 2008 1 Introduction Thank you for purchasing the Grandstream GXE502x IP PBX a SIP based affordable high quality converged communications platform designed to enhance small to medium business enterprises The GXE502x is capable of providing the cutting edge IP based communications to businesses demanding the latest of technologies while leveraging existing infrastructure and providing a most friendly transition into IP telephony for others Supporting open standard SIP the GXE502x can easily integrate into and interoperate with other components of your IP based communications network while providing a rich set of features to reduce costs and increase productivity Built in FXO and FXS ports enable the GXE502x to interface with analog lines and devices while concurrently re
40. umn of checkboxes To check all displayed extensions on the current page check the uppermost checkbox labeled as All Note that this only affects extensions on the current page extensions on other pages will not be deleted You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back Busy Lamp Field and Message Waiting Indication Busy Lamp Field BLF support and Message Waiting Indication MWI support are enabled on the GXE New voicemail messages will automatically trigger an MWI light on phones that support it to notify the user of new voicemail messages To monitor the statuses of other users on the GXE configure BLF keys on an IP phone to the extension numbers of Version 02 6 GXE502x User Manual 2 26 2008 the users to be monitored The GXE will trigger the BLF keys to signal when the monitored user is idle has a call ringing or is busy 3 Configuring Trunks on the GXE PSTN trunks via the FXO ports SIP trunks and SIP based PSTN trunk gateways can be configured on the GXE in the Trunk Phone Lines menu Also the FXO and FXS port line electrical settings can be configured here as well This will allow users on the GXE to call destinations anywhere through the trunks configured on the GXE Configuring internal PSTN trunks via FXO ports In the Internal PSTN Trunk Line section the FXO ports on the back of the GXE can be configured to interface with and send receive calls to from
41. vanced Options menu allows you to view add modify and delete peer systems Viewing peer systems The Peer Systems section displays all configured peer systems and their details GXE5028 IPPBX Adr Phone Extensions Peer Systems Logout Trunk Phone Lines Prefix Peer URL Trunk Number Action Conference Bridge 8 peer grandstreamecom 11 Modify Delete Hunt Ring Group 7 peer grandstream com 12 Modify Delete Auto Attendant System Configuration Adding and modifying peer systems 29 Version 02 Phone Extensions Trunk Phone Lines Conference Bridge Hunt Ring Group Auto Attendant System Configuration GXE502x User Manual 2 26 2008 The following actions can be performed in this section Add Click on the Add button The peer system details page will be displayed allowing you to enter connectivity details for this peer system GXE5028 IPPBX A Add Peer System Logout lo Cup to 10 digits I Yes L Mo Submit Cancel PeerURL Enter the IP address or domain name of the peer system Trunk Number The number of concurrent calls that can used on the peer Prefix Configure the prefix digit on outbound calls to recognize this peer system as the destination When the call is sent to this peer system the prefix digit is not removed as it is when dialing out other trunks You may specify multiple prefixes for a peer system by separating them with a semicolon i e 6 7 IPPBX Numbe
42. xtension numbers from the auto attendant so no special configuration needs to be enabled for that In the first drop down box of each row select the type of destination you would like this keypad digit to route the caller to Select the exact destination of that type in the second drop down box if applicable No entry time out Enter the time to wait for the caller to enter a menu option before repeating the voice menu or exiting Play warning and repeat voice menu for up to Select from the drop down box the number of times for this auto attendant to repeat when the caller does not enter any menu options before exiting When done click on the Next button or Cancel to go back The IVR upload page will allow uploading of the voice recording for the new auto attendant Click on the Browse button to search for files on your computer Click on the Upload button to upload this file to the GXE After the file is successfully uploaded click on the Finish button to add this auto attendant Modify Click on the Modify button to the right of the row displaying information for the auto attendant you wish to modify The voice menu details page will be displayed allowing you to re configure the auto attendant When done click on the Next button you may then upload a new voice recording for the auto attendant if you wish When done click on the Finish button to modify this auto attendant 16 GXE502x User Manual 2 26 2008 Delete Click on th

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