Activate a Wireless Device
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1. To activate your device online visit the Online Activation Portal You ll need the wireless number you want to activate and the billing or shipping ZIP Code for the order Top Activate a New or Upgraded Device Before You Activate an Upgraded Device To ensure you don t lose saved voicemail or contacts when you activate your upgraded device follow these guidelines e If the device you re upgrading to has the Visual Voicemail feature and your current device does not review all new and saved voice messages in your current AT amp T voicemail box before you activate your new device The voice messages in your current voicemail box won t be available after you activate a device that has the Visual Voicemail feature e Copy all the contacts from your old SIM card using the Mobile Transfer Tool Top Activate an upgraded device 1 On the Premier homepage under Account Management click Activate Wireless Device Online 2 Enter your wireless number and the billing or shipping ZIP Code for the order and then click Continue 3 Click Yes if the device IMEI and SIM card number displayed matches your device If the device IMEI and SIM card number do not match your device click No Note If you re having trouble verifying the information call Premier Support at 866 499 8008 Monday through Friday 8 a m to 10 p m Eastern Time 4 Confirm your activation by clicking Submit when prompted 2015 AT amp T Intellectual Prop2. Activate a Wireless Device Overview Before You Activate Activate Online Activate a New or Upgraded Device Contact Premier Support Overview This topic describes how to activate a new or upgraded wireless device Before You Activate Before you activate your device make sure you have the following information which you can find in the materials that came with your order e Device IMEI number To find this turn on the device and then press 06 The IMEI number appears on the device s screen Or remove the battery and look for the device s IMEI number printed on a sticker e SIM card number To find this follow the instructions below e For Apple iPhones Tap Settings tap General and then tap About The number appears to the right of ICCID e For all other devices Check your owner s manual to see if your device lists the SIM card number in a menu If it doesn t list it do the following 1 Remove the battery cover from the back of your device 2 Remove the battery 3 Carefully remove the SIM card 4 On the front of the SIM card you ll see a 19 or 20 digit number This is the SIM card number Revision Date 7 2015 2015 AT amp T Intellectual Property All rights reserved AT amp T Globe logo and Mobilizing Your World and other marks are trademarks of AT amp T Intellectual Property All other marks are the property of their respective owners Activate a Wireless Device t Activate Online
3. the user manual 2 After the device is fully charged turn it on 3 Make atest call If the call is successful activation is complete If service does not activate within 15 minutes wait three hours and then contact Premier Support Top 2015 AT amp T Intellectual Property All rights reserved AT amp T Globe logo and Mobilizing Your World and other marks are trademarks of AT amp T Intellectual Property All other marks are the property of their respective owners Activate a Wireless Device Contact Premier Support If you can t activate your device on the Online Activation Portal contact Premier Support at 866 499 8008 Monday through Friday 8 a m to 10 p m Eastern Time Be prepared to provide the following information e Wireless number e Premier order ID emailed to you at the time of your order e SIM card number 19 or 20 digits e Device IMEI serial number 15 digits e Account holder s Social Security Number or Federal Tax ID Number Employer Identification Number e Account holder s billing or shipping ZIP Code Top 2015 AT amp T Intellectual Property All rights reserved AT amp T Globe logo and Mobilizing Your World and other marks are trademarks of AT amp T Intellectual Property All other marks are the property of their respective owners
4. erty All rights reserved AT amp T Globe logo and Mobilizing Your World and other marks are trademarks of AT amp T Intellectual Property All other marks are the property of their respective owners Activate a Wireless Device 5 If you want to activate another device select the option to Activate Another Device after your request is complete 6 Copy all the contacts from your old SIM card using the Mobile Transfer Tool 7 Copy your contacts from the new SIM card to the new device If you can t activate your device on the Online Activation Portal contact Premier Support at 866 499 8008 Monday through Friday 8 a m to 10 p m Eastern Time Top Activate a LaptopConnect Card 1 Follow the instructions provided with your LaptopConnect card to e Install the AT amp T Communication Manager software on your computer e Insert the SIM card into the LaptopConnect card 2 Insert the LaptopConnect card into your computer After your device installation is complete service will activate within three hours If you can t activate your device contact Premier Support at 866 499 8008 Monday through Friday 8 a m to 10 p m Eastern Time Top Install a SIM card Most new devices arrive activated with the SIM card installed However if you receive a device that doesn t already have the SIM card installed do the following 1 Insert the SIM card and battery in the new device and then charge the device by following the instructions in
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