TurboMeeting User Manual
Contents
1. Or the host can create a poll question during the meeting by clicking the Tools menu item then the Poll option Each poll question can have up to five pre determined answers The poll can limit the attendees to voting for just one response or allow the attendees to vote for multiple responses 20 Mew Pall Lo E E Question 128 character Max What is the meaning of life Responses up to 64 characters per response 1 Try and be nice to people 2 Avoid eating fat 3 Head a good book every now and then 4 Get some walking in 5 Live together in peace harmony we people of all creeds nations Response Type jJ One response only O Multiple responses Interface for creating a new Poll After the poll question is created the host can begin polling the TurboMeeting attendees for responses The attendees will see a window similar to this Vote What is the meaning of life Please select one or more choices Try and be nice to people Avoid eating fat V Read a good book every now and then Get some walking lr F Live together in peace harmony w people of all creeds nations Attendees voting window The poll stays open until the host decides to close polling Once the poll is closed the results are tabulated for each answer The poll is blind there is no way to determine how each attendee voted 30 The host s Manage Poll window provides a Close Polling link A Start Polling link initia2. 6 2 Inviting Attendees To invite attendees 8 Click Invite Attendees 9 Click Email to mail the URL to the invitee or click Copy and paste the URL to the attendees via online messaging tools Invite Attendees Call attendee and say Please go to this UAL https ch joinme sicpa _com id 150541 31 Edit Conference Call 41215880400 34911230381 552130020358 15102015895 Edit Acces Code 15054131 OR invite by Email NN Su O then paste it Invite attendees for a seminar 6 3 Joining a Seminar The meeting invite you receive from the host will contain the URL along with the seminar ID Go to the specified URL to join the seminar Alternatively you can go to the meeting server website click the Join Meeting button and then fill in the Meeting ID Meeting Password and Your Name to join the seminar 6 4 Inviting Meeting Panelists In the seminar mode the host sends the URL details of the meeting to the attendee via email The attendee who joins the seminar by clicking the above URL can also become an interactive attendee by clicking the Switch to Interactive Meeting button Switch To Interactive Meeting Switching to interactive meeting If TurboMeeting is not previously installed it will be downloaded automatically The host must assign an interactive attendee to be the presenter as a meeting panelist All attendees including the host will be able to see the new presenter s screen 37 7 Re
3. Record Click the record button to start recording and click it again to stop recording When stopping the recording the system prompts to ask you where to save the recording file The file is an executable Just run the file and it will replay the entire recording session 4 9 Using WebCam During a meeting each presenter can start their own web camera or WebCam The presenter s WebCam video will be visible to all attendees If the presenter is changed the new presenter can start their own WebCam although only the current presenter s WebCam is visible to attendees a Start Webcam WebCam option 20 If the web camera is not visible to attendees the presenter can try to turn off or slow down hardware acceleration for the graphics card On Windows this setting is available via Display Settings then by clicking the Advanced settings button then by clicking the Troubleshoot tab Are you having problems with pour graphics hardware These settings can help you troubleshoot display related problems Hardware acceleration Manually control the level of acceleration and performance supplied by pour graphics hardware Use the Display Troubleshooter to assist you in making the change Hardware acceleration Disable all but basic accelerations Use this setting to correct mare severe problems v Enable write combining Windows graphics card Hardware acceleration setting 4 10 Using Whiteboard While making the pr
4. e Host an unscheduled meeting e Join a meeting e Schedule a meeting Click Host an unscheduled meeting to host an impromptu meeting 4 In the next step choose the Remote Access to This Computer meeting type Enter the meeting Password 6 digits The Password is mandatory 6 digits Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID 38 7 2 Remotely Accessing my PC After you start a Remote Access meeting at Location A you can now join the meeting from anywhere Location B to remotely control the computer at Location A e Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop e Click the Join a Meeting icon e Fill in the Meeting Server Address Meeting ID Meeting Password 6 digits and Your Name In this type of meeting the Password is mandatory Note that you have to remember the meeting password There is no way to recover the meeting password After joining a Remote Access meeting you can perform the following remote tasks in addition to the remote control and file transfer e Control the task manager of the remote computer e Reboot the remote computer PRETO Option to reboot the remote computer For example if you click Reboot the remote computer is rebooted upon confirmation E Reboot al Are you sure you want to reboot the rernote computer Confirmation for rebooting a remote computer Note that even if you exit the Tu
5. adds 45 dit Scheduling a MeellHg nica sd 45 9 2 Editing a Scheduled Mesta 46 9 3 S5Staknga schedule Meeting ii Dd die oae de Pda dudo ert ir Du dee docte e A 46 9 4 Deleting a Schedule MeGIIIlg occi Dude deseo de Ec da duoi ecu i e e ve ote ve i use obe te le 46 Managing Profile Tee 47 SUPPO GOMAS eieuta aaa a a aa a aa aa aN a DAU 48 Preface TurboMeeting is a multi function web collaboration system The client server architecture requires Internet connectivity for its operation TurboMeeting has four distinct functions based on these meeting types 1 Interactive Meetings This refers to conventional web conferencing including sales presentations product demos and interactive collaboration 2 Remote Support This function simplifies the connection to another computer to control and support it and provides a remote reboot capability for unattended support 3 Seminars This function ensures seminars that are easy fast and reliable to join You can join without any downloads Organization This manual provides the steps to use the TurboMeeting web collaboration system The User Manual is organized as follows Section 1 Setting up TurboMeeting Section 2 Hosting an Interactive Meeting Section 3 Joining a Meeting Section 4 Common Features Section 5 Remote Support Section 6 Seminars Section 7 Remote Access to This Computer Section 8 Unattended Support Section 9 Scheduling Meetings Section 10 Managing Profile S
6. 2 Click the Download TurboMeeting link 3 Download TurboMeeting and run it Automatic download 1 In a web browser go to your meeting server web address 2 Click the Host Meeting icon 3 Ifa Java Virtual Machine JVM is installed in your system a message will prompt for your permission to install TurboMeeting Click Accept Click Yes or Always if prompted Meeting Manager downloaded percent 2355 EM Va If TurboMeeting does not start within one minute manually download TurboMeeting Automatic download After TurboMeeting is installed you can launch it by clicking the TurboMeeting shortcut on your desktop or via your computer s Start menu gt Programs gt TurboMeeting gt Start Meeting a Tit Mad ALEE hn TurboMeeting shortcut You will have to sign in to host a meeting Provide the following information e Meeting Server Address ch joinme sicpa com e Username pc logon username e Password pc login password Tool Help 000 Ha Join Schedule Username mdaria Password ee ee ee Y Remember Me Signing in to host a meeting 2 Hosting an Interactive Meeting Using TurboMeeting 4 in 1 products you can host four types of meeting You can choose the type of meeting you want to host This section discusses the steps to host an interactive meeting This meeting type is the conventional method of web conferencing Each attendee using either PC or Mac
7. Alea Printer Marne TurboMeeting Printer I satus n Tvpe Turbomeeting Printer Driver Where Print to File Comment Print style Copies Page Setup Number of pages AAA ion of copies 1 Collate copies L Print range gu All rows Memo Style C Only selected rows Cancel Preview Choose TurboMeeting Printer to send output to attendee s printer 26 4 26 Outlook Integration Outlook messages with calendar events are automatically generated when a TurboMeeting user schedules a meeting An Outlook message can also be automatically generated when a user chooses to invites attendees to a future or an active meeting Subject Join my TurboMeeting session Demo Meeting oe E tabet none 8 0 0 Bj Start time Wed 30 05 2012 Wed 30 05 2012 13 00 wj 00 1300 E All day event End time Wed 30 Os 2012 w 30 05 2012 a ca aoo w o0 e Reminder 15 minutes v Show time as Meeting Meeting Workspace Meeting Workspace C This is an online meeting using Microsoft Exchange Canferencin Please join my Turboleeting session 30 May 2012 13 00 0D Amsterdam E Berlin Bern Rome stockholm vienna htt 0 as a comiolin1d 1 1698020224 password Meeting ID 1168 0202 Meeting Password Mo password needed n te Outlook message with calendar information is automatically generated for a scheduled meeting 21 4 27 Multiple Monitors for Presenter If a m
8. Host Meeting 0 TurboMeeting Join Meeting scheduled Meetings schedule Meeting Remove this menu About TurboMeeting Outlook toolbar 4 24 Disabling Enabling VoIP Audio Conferencing You can disable or enable VoIP audio conferencing on a particular computer While TurboMeeting has been thoroughly tested some computers may not work well with the VoIP function and may cause the web meeting to have audio related issues Disabling VoIP on troublesome computers solves these issues By default VoIP is enabled for interactive and remote support meetings VoIP is disabled for both seminars and remote access sessions because the view only client software for seminars does not support VoIP and VoIP can potentially disclose private conversations in unattended remote access sessions To disable VoIP click the Tools menu item then the Options menu uncheck the Disable VoIP audio conferencing option and click OK 4 25 Remote Printing Remote printing is the ability to print directly from the host computer to a printer on the attendee s network This is useful if the host is printing from an application that is not installed on the attendee s computer To print to an attendee s printer click the Tools menu item then 25 the Options menu check the Enable Remote Printing option and click OK Then open the file to print and select Print Choose the TurboMeeting Printer and click OK Print
9. SIGPA TurboMeeting User Manual Author Published Date Scott Bullock 24 05 2012 1 01 Updated for production Scott Bullock 08 06 2012 release Updated Audiobridge info Scott Bullock 14 09 2012 Update version 5 0 25 02 2013 Contents PRCT ACG E A e a 4 O eee eee ee eee 4 TEI MIAO foro dE TE 4 CONSTANS estesa aceti fedet In 5 TurboMeeting Control Panel and Key Functions for Presenter eeeesessseeusss 5 1 Setting up TurboMeeling wishin ieu s eee euu gare Deu A ia 6 2 Hosting an Interactive Meeting eese eese eeee enne enne nennen nn nnn nn nnn 9 3 J mmg a MCCUING mer 13 4 Common Fealules iun cad 15 4 1 Using the Audio Bridge and VoIP Audio Conferencing sseesssussss 15 4 2 Pausing and Starting Screen Shar ing c ccccccsceseeseescceseeeeesceseeeeeescoseeeeessceees 17 Z3 Changing Application SNAG arre ira ira ovv d De Vig c pute esa ovo na sev dled 17 AA Changing Pros rain saint ga v Pu x EU EV opu ez Dv d Da A 18 45 JOhangdindg Gono le essea RUE 18 o A e andres Eon inte a gs 18 47 SCAN AMES o ado E SIMI 19 A A A e T 20 49 NSIC WebCam rodent Po A 20 AAO sing WDIteDOSEQ espai a iz 21 Aldo USING ARNO m tC e ii 21 A lloro hi aJe OO os APP A OU e sha tsactdoenadanna toaauthanwoshanetaeeeeass 23 4 13 Hide the Attendee LiSt ccccccconnco
10. a meeting Option to join a meeting 13 3 Enter the Meeting Server Address ch joinme sicpa com Meeting ID Meeting Password if required and Your Name Tools Heb Sign Out m o0 Host Join Schedule Meeting ID 6565 5965 Meeting Password D Your Name Dohne Doe Join Meeting Details required while joining a meeting 4 Click Join Meeting 14 4 Common Features There are many features that are common to all four types of meetings This section discusses the common features 4 1 Using the Audio Bridge and VoIP Audio Conferencing The Turbomeeting service includes a phone call audio bridge allowing the use of traditional phones to meet in the same conference call When creating a meeting the audio bridge numbers will be shown on the invite to invited participants Participants can call one of the access numbers shown below To enter the conference the user needs to enter the access code meeting ID followed by the E d key When a conference is created with a password 6 digits the user must enter the access code star key password Example if the access code conference ID was 10464463 and the password 6 digits was 123456 the user would key into their phone 10464463 1234564 This would then place them into a voice conference Invite Attendees Invite Attendee Call attendee and say 1 Go to the Meeting Server https f ch joinme sicpa com 2 Click
11. ansfer Fle Transfer is in progress Ak E m m Hu E m u E E EJ File Transfer window during Remote Support session 35 6 Seminars The Seminar meeting type allows you as the host to conduct easy and reliable seminars Attendees can join the seminar without downloading the TurboMeeting client and view the presenter s screen using view only mode Meanwhile you can invite a few panelists who must join the seminar interactively Meeting panelists can show their computer screens to all the meeting participants which is different from view only attendees Seminar registration and management pages are provided for you See our Administration Manual for details on these pages 6 1 Starting a Seminar Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop Click Host a Meeting Enter your Meeting Server Address Email Address and Password and click Sign In Eo aeu In the meeting control panel the List of scheduled meetings and the options displayed are o Host an unscheduled meeting o Join a meeting o Schedule a meeting Click Host an unscheduled meeting to host an impromptu meeting 5 Inthe next step choose the Seminar meeting type 6 Optionally enter a Password If you enter a password the invitees also need to enter the same password 7 Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID 36
12. ard if built in VoIP audio conferencing is used 11 Call attendee and say 1 Go to the Meeting Server https ch joinme sicpa com 2 Click the Join Meeting button 3 Enter the Meeting ID 19350171 4 Meeting Password No password 5 Conference Call 41215880400 34911230381 1 552130020358 15102015855 541166322094 6531582174 5713819528 Access Code 19350171 OR invite by Emal then paste it Two ways to invite attendees 12 3 Joining a Meeting When you receive an invite from the host open your browser and 1 Goto the meeting server s address https ch joinme sicpa com Click the Join Meeting icon 2 3 Fill in the Meeting ID Meeting Password and Your Name 4 Click the Join Meeting button Join Meeting Meeting ID Meeting Password Your Mame the name shown in the meeting Join Meeting Joining a meeting 5 If the meeting is a seminar which does not require any download you now join the meeting 6 If the meeting is not a seminar and you have a Java Virtual Machine JVM installed in your system a message will prompt for you to install TurboMeeting Click Accept Otherwise you have to download the TurboMeeting client and run it If you have already installed the TurboMeeting client follow these steps to join a meeting 1 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop 2 Click the Join a Meeting button Join
13. can interact in the meeting and can be the Presenter or a Controller 1 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop AY Ea v EE Mad le jas TurboMeeting shortcut 2 Enter the login credentials and Sign In 3 In the meeting control pane the options and List of scheduled meetings are displayed o Host an unscheduled meeting o Join a meeting o Schedule a meeting Tools Help Sign Out x O O OQ Host Join Schedule Scheduled Active List of scheduled meetings R HUB Meeting control pane Click Host an unscheduled meeting to host an impromptu meeting 4 Select the Interactive Meeting type 5 Optionally enter a Password If you enter a password the invitees also need to enter the same password 6 For security reasons you can limit your meeting attendees to be Only attendees from my network with the exception of authorized public IP addresses See the Administrator Manual about how to set these authorized public IP addresses 7 Selecting Attendee Emails Required forces every attendee to this meeting to specify an email id when joining the meeting in addition to their name 8 Click Continue Tool Help Sign Out EJ ES o Q Host Join Schedule Meeting Type Interactive Meeting Webinar Remate Support Subject Password security Only attendees from my network e Attendee Emails Required Available meeting rooms 11 Availabl
14. ch oinmae sicpa cam Meeting ID 1028 8825 Meeting Password pO Y our Mame Join Meeting Powered By R HUB Supportee joins the Remote Support meeting The supportee should accept the default answer Control and view your computer Join Meeting Do you allow the support host to Control and view pour computer C View your computer only f Do nothing Continue _ 41 Supportee allows supporter to Control and view your computer If the supportee is not a Windows Administrator the Run as Admin option appears Click the Run as Admin icon and specify an Admin s Name and Password for the supportee s computer TurboMesting X File Tools Help Please input the login name and password of the administrator to enable Remote Support Remote Access meeting Domain WORKGROUP Admin Name Admin Admin Password ea Powered By R HLEB For Windows non Admin users specify an admin name and password 42 On the supporter s computer choose Tools Change to unattended support session E TurboMeeting XP x File Help Y Attendees can view attendee list v Attendees can Record Annotation Pen Size d Report Change Color d Atte Stop new attendees from joining 4 Pol m Options Change to unattended support session a Start Webcam Change Change o ae Presenter Controller e Annotation Invite Attendee 1 Meeting Server Ad
15. dress www turhbomeet com 2 Meeting ID 1972 5855 Invite Attendees _ Powered By R HUB Supporter changes to unattended support session The supporter must enter a Computer Name for the supportee and a Meeting Password Change to Remote Access Computer Mame Stacey laptop Meeting Password HEEE Sub mit a Supporter enters supportee s computer name and a meeting password 43 The supportee must accept that the supporter can provide unattended support o Do you allow this computer to be accessed by the supporter all time o Supportee should accept that the supporter can provide unattended support This meeting has now become a Remote Access meeting From now on the supporter will be able double click the meeting ID to access this meeting from their Active meeting list File Tools Help Home Active Profile Sign Qut Search Refresh Active meetings Subject Computer 10268 6675 Stacey laptop Powered By R HUB Supporter will always see this Remote Access meeting in their Active list 44 9 Scheduling Meetings There might be instances when you have planned a meeting earlier and want to inform the invitees in advance In such cases you can schedule the meeting using the Schedule Meeting option 9 1 Scheduling a Meeting To schedule a meeting 1 Log into TurboMeeting 2 Click Schedule a meeting TurboMeeting File Tools Help Home Active Sign Qut Meetin
16. e participants 68 Meeting selection This screen displays the Attendees the Meeting Server Address and the Meeting ID 10 Tools Help BE 0000 Showing my Give Change Her meme Contro Presenter VL mum Host Me a Use Telephone Use Mic amp Speakers Conference Call 41215880400 3491123031 Access Code 19350171 m a ad Audio s Annotation e Start Webcam O Whiteboard File Transfer View chat history type message here all Entire Audience Send B Invite Meeting ID 1935 0171 R HUB Meeting screen You can now invite attendees to join the meeting To invite attendees 9 Click Invite Attendees There are two ways the attendees can join the meeting O Join interactively Using this option an attendee can use built in VoIP audio conferencing present and control remotely via the Internet the presenter s computer using the keyboard and the mouse The steps that the attendee has to follow to attend the meeting are listed later Click Email to mail the steps to the invitees or click Copy and paste the details to the attendees via online messaging tools Join a view only meeting Using this option the invitees can attend the meeting without downloading the TurboMeeting client Click Email to mail the URL to the invitee or click Copy and paste the URL to the attendees via online messaging tools Warning view only attendees cannot hear or be he
17. eT ooocccnccccconconccccnncconnonononcnnnnnnnnncnnnononanennnnonanncnnnnnnnns 28 4 29 Multiple Webcam VIGO oss see tior tu ida aeo deoa aire abut dam rate or ead latte idet 28 AOs ellc 29 5 FREMOTES SUD DONT eec ELLEN 32 5 1 Starting a Remote Support Meeting occccccoconncnncccconconncnnnnncnnnononancnnnnononncanononnns 32 5 2 Inviting the Attendees xui e ei oreet Eee Rr here kot ose ee oe nic ees obsess 32 5 3 Providing Multi Tier Support serisine ae aa 33 5 4 Switching to Training Mode cooccccccoccnccccnnnnccccnnnnoconcnnononnnnnnnnnnnnonannnnnnonennononnniconos 33 5 5 Rebooting from Remote and Auto Rejoining ccccccoonnccnnccnnnnccnncnnnanconcnnnancconononnns 33 5 6 Closing Remote Support Session and Locking Compute sssuuse 34 5 7 Remote Support One To One File Transfer ooncccccccconccnnccccnncnnnononancnnnonnnancnnnnonons 35 10 11 Seminar EDO PTT a 36 Ol Stand a Semilidl iieri Sen ee ti 36 o2 IMVU AILeIdees uiuere Iter o aspect duree neue fe Ud uso obe ee Onup eu ae o i dedu ieu 37 6 335 JONNI A MIRI TUTTO URDU eT 37 6 4 Inviting Meeting Panelists suoni ii cod 37 Remote Access to This COMPU iaa 38 7 1 Starting a Meeting for Remote Access ccccooonccnncccnoncnnncnononcnnnononannnnncnnnanennnnnnnanennnoos 38 7 2 Remotely Accessing my PO sooo xdosemexzos coul dcin ax dUu Uo ic 39 Unattended SUDDO Merniariacii EUR 40 Scheduling MOCUINGS iii
18. ection 11 Support Contact Terminology The following terms are used throughout this manual In a meeting a participant can be either the Host or an Attendee e The Host is the person who initiates the meeting The Host must have a user account in TurboMeeting system e The Attendee is the person invited by the Host to join a meeting Attendee does not need an account in TurboMeeting system The Host or an attendee can either be e The presenter showing their computer to all participants e Acontroller controlling the Presenter s keyboard and mouse Constraints Here are a couple of constraints e There is only one host and one presenter at any moment in a meeting e The host or the current presenter can assign any participant to be the presenter TurboMeeting Control Panel and Key Functions for Presenter gt _x File Taals Help B y Showing my screen O 2 o Chat Send Files Record Show Mu Desktop hd Attendees A Mute Al 1d E m Jahn Doe Host Me via TurboMeeting Mn 4 Flash attendee LE via Browser na Flash 3 Use Telephone Edit Use Mic amp Speaker Audio Made Dd um Hl 4j Setup Speaking via T urboleeting jj Whiteboard Change Change Q Fresenter Controller Es Annotation Invite 1 Meeting Server Address www turbomeet com 2 Meeting ID 1216 6166 invite Attendees Powered By R HLIB On off status of showing screen start or pause showing
19. eeting presenter has multiple monitors the presenter can choose to display a specific monitor or the entire desktop which is composed of more than one monitor Show Mu Desktop ww v Desktop Monitor 1 Monitor 2 d Google Mozilla Firefox Multiple Monitor selection in TurboMeeting Below is the view that attendees would see for a presenter that has multiple monitors when the entire Desktop is displayed Multiple Monitor view if entire Desktop shown 4 28 Multiple Monitors for Supporter A person that is providing Remote Support to a computer with multiple monitors is given the option in TurboMeeting to show the entire Desktop or to show individual monitors as shown below Monitor 1 Monitor 2 Remote supporter can view entire Desktop or individual monitors 4 29 Multiple Webcam Video During a meeting up to four TurboMeeting attendees can display the video from their webcams by clicking the Start Webcam button 28 e Start Webcam Multi Party video conference from four attendees webams The presenter controls the location of where the video appears in the viewer window The presenter can change the size of the of Webcam window by clicking the Maximize Minimize button 4 30 Polling The host of a meeting can create a poll with questions and multiple choice answers for the attendees Poll questions can be created ahead of time by clicking the Poll link in the user s List of scheduled meetings
20. esentation you might have to illustrate some points The Whiteboard option in TurboMeeting is used for this purpose Click Whiteboard and the Paint application opens where you can illustrate certain points or draw diagrams O Whiteboard Whiteboard option 4 11 Using Annotation Using the Annotation feature you can highlight topics in your presentation Click the Annotation button and choose the type of annotation from Pen Highlighter Spot and Arrow Then emphasize the interesting area using the mouse pointer amp nnotation Annotation option When the annotation option is active normal keyboard and mouse input ceases and essentially your computer screen freezes To unfreeze your computer screen hit the Esc key or click the Annotation button and select Stop Annotation TurboMeeting 21 Emphasis using Annotation feature You can change the size of the annotation pen Click the Tools menu item then Annotation Pen Size and select a new size 22 4 12 Floating toolbar The floating toolbar has the advantage of using very little of the presenter s screen space during a presentation while still providing buttons for the most common features of TurboMeeting Floating toolbar 4 13 Hide the Attendee List As the meeting host you can hide the attendee list from your attendees Click the Tools menu item and then uncheck Attendees can view attendee list 4 14 Disable Recording Function A
21. g Type Interactive Meeting 9 Seminar a C3 Remote Support a Password LI ptional Dates T ime Recurring Meeting Date 08 06 2012 wt Start 12 00 2 End 13 00 T Security Only attendees from my network amp C To be published a Attendee Emails Required Submit Powered By R HUB Scheduling meetings 3 Select the Meeting Type 45 4 Mention the Subject of the meeting 5 Enter the Password which is optional for all meeting types but Remote Access to this Computer 6 Select the Date Select the Start and End time 8 Select Recurring Meeting to schedule a recurring meeting If this option is selected the Date and Time options are disabled 9 Click Submit When you login to TurboMeeting next time the scheduled meetings and the details are displayed 9 2 Editing a Scheduled Meeting To edit a scheduled meeting 1 Click the Edit link of the respective meeting 2 Make the necessary modifications 3 Click Submit 9 3 Starting a Schedule Meeting To start a scheduled meeting click the Start link for the respective meeting 9 4 Deleting a Schedule Meeting To delete a scheduled meeting click the Delete link of the respective meeting After a confirmation dialog a message box says that the schedule meeting has been deleted E TurbolMeeting The scheduled meeting is deleted Alert after the meeting is deleted 46 10 Managing Profile Follo
22. lly appears where Close Polling appears below Manage Poll al E A Manage Polling Questions New Question Save Result Meeting ID 1027 4454 Subject Question and Response Action What is the meaning of life Edit Delete Try and be nice to people Avoid eating Fat Read a good book every now and then Close Falling Get some walking in Live together in peace harmony wy people of all creeds nations The host s Manage Poll Interface After the host closes the polling the host sees a Share link where the Close Polling link used to be When the host clicks the Share link the attendees see a window with the polling results Finally the host can click the Share link to close each attendee s Polling result window Palling result Polling result What is the meaning of life Try and be nice to people 100 Avoid eating fat T D oe Read a good book ever now and then Get some walking in I C ex I CI ex The attendee s Polling result window 31 5 Remote Support This function simplifies the access to another computer so that you can control and support it As the host you can view and control the attendee s computer as soon as the attendee joins the meeting In addition this feature provides a unique remote reboot capability 5 1 Starting a Remote Support Meeting 1 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop 2 Enter the login creden
23. mote Access to This Computer Using this meeting type you can allow your computer to be remotely controlled For example the host computer designated as the remote computer in location A can be controlled by an attendee computer in location B The TurboMeeting client should be installed in both the computers Me a Remote Control gt X KE CMA WES Host remote computer at Location A Attendee at Location B You have to host a remote access meeting in the computer at location A before another computer at location B could access this particular remote computer Some of the features of this meeting type are e Always on after power recycled The connection to the remote connection is restored even if there is a power outage at the remote location Meeting password encryption cannot be reverse engineered The meeting password is encrypted superbly there is no decryption algorithm available to determine this password Auto reconnection The TurboMeeting client automatically verifies the connectivity every two seconds If the connection is dropped for any reason the client attempts to restore the connection 7 1 Starting a Meeting for Remote Access Follow the following steps for the computer at Location A 1 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop 2 Enter the login credentials and Sign In 3 In the meeting control pane the List of scheduled meetings and the options displayed are
24. my screen Start chat Record computer screen and audio Start file transfer Show specifc application specific monitor ar the entire desktop Mute all attendees computer microphones List of attendees attendee communicating via computer te attendee communicating via phone Host decides to talk and listen using the Telephone or the computer s Mic amp Speakers Computer s microphone amp speaker volume meters and a link for their Setup dialog Participants that are currently speaking start webcam Start a drawing application Highlight anywhere on the desktop Grant keyboard and mouse to one attendee Grant presentation rights to another attendee Basic meeting information for meeting invitation Display the detailed information for meeting invitation including auto filled email invitation TurboMeeting Control Panel for Presenter 1 Setting up TurboMeeting To host any type of meeting you need to download and run the TurboMeeting client You can do a manual or automatic download of TurboMeeting Only SICPA employees are permitted to Host meetings Access to the Turbomeeting service is granted by making a request to the Service Desk 6000 Manual download 1 Ina web browser go to your meeting server web address http ch joinme sicpa com SICPA Welcome to SICPA Web Conferencing System e Join Meeting a Host Meeting Download TurboMeeting if your browser fails to auto launch a meeting Home Page
25. nccconncnncncnonnnnncnononnnnnnnonnnnnnnnonononnnnnnonannnnnnnnnnos 23 4 14 Disable Recording FUNCHION ccccocoooccnnccccconnoncccnnnncnnnononancnnnononnnrnnnonnnnncnnnnnnnnncnnnnnnnns 23 A O o O teilen sut teens 23 O AAA EP o vatags eaiadenceeenaasie sees 23 4 17 Stop Additional Attendees cccccconnnconcccnoncnnccononnnononononnnononononnnnnnnononancnnnnnnnncnnnnnnnns 24 4 18 Remove AULCNO CCS siii il a mida iii 24 4 19 Change Language for TurboMeeting Ul ccccccconnccncccconncnnncnnnnncnnnononancnnononons 24 4 20 Show all TurboMeeting Windows ccccccoocccnccccconccnnccnnoncnnncnnonnconnonnnancnnnonnnnncnnnnnnnns 24 4 21 Auto Uninstall TurboMeeting from Attendee Computers essssuuss 25 4 22 Show Presenter s Desktop When Meeting OtartS oooocccccccnnnnccncccnoncconcnonancconononons 25 4 23 Enable TurboMeeting Outlook toolbar cccooonnccnccccconcnnnccnnoncnnnonnnancnnnnonnnncnnononnns 25 4 24 Disabling Enabling VoIP Audio Conferencing occccccccoccccncconnncconcnononcconcnonancconcnnnnos 25 4 25 Remote Printing ccccccsescecceeseecceeececseuseeeceaueeecceseeessugeeeesaaeeeesseseeessaeeessanseesseags 25 4 26 Outlook Integration eeeeessssssessessesee nennen nennen nnne nnne nnn nsns 27 4 27 Multiple Monitors for Presenter cccconncnccconcoccconcnncononcnnononcnnonnnnonoonannnnnnoncnnonancnnnnnas 28 4 28 Multiple Monitors for SUpport
26. on or by pushing the right mouse button on their name in the Attendee list and choosing Mute Me Attendee s Mute Me button 4 2 Pausing and Starting Screen Sharing When you start a meeting by default your desktop will be shown to meeting attendees The i gt Showing my screen green icon indicates that your screen is being shown Icon indicating active application sharing To pause showing your screen click the Pause a button The red icon indicates that the meeting is being paused 30 Paused Icon indicating that application sharing is paused To start showing your screen click the Start w button The icon will now become green 4 3 Changing Application Sharing By default your desktop is shown to the other attendees The Show My drop down list displays all the applications open in your system To show another application click the Show My drop down and choose a running application from the list Show Mu Desktoo C v Desktop Monitor 1 Monitor 2 Y Google Mozilla Firefox Option to change application sharing 17 4 4 Changing Presenter The attendees who have joined the interactive meeting can also be the presenter to show his or her computer screen to meeting participants By default the host will be the presenter However during a meeting the host and the current presenter can assign any participant to be the presenter To change the presenter click Change Presenter and ch
27. oose the presenter Change Fresenter Option to change presenter 4 5 Changing Controller During the meeting you as the presenter can assign a participant as the controller A controller is the person who can control your mouse and keyboard To change the controller click Change Controller You can assign control directly to a specified participant or to all Change Controller Change Controller option Click Change Controller then Reclaim Controller to reclaim control from the specified controller s 4 6 Chatting While convening a meeting you can also chat with attendees To chat with the attendees e In the Chat window you have the option of choosing the attendees with whom you want to chat Clicking the drop down arrow lets you choose specific attendees to chat with View chat history type message here P Send B Invite Meeting ID 1341 6918 R HUB All Entire Audience 18 Chat window e Type in the text and click Send To save the chat transcript click Save Browse to the location and save the file The chat is saved as a text file or a rich text file 4 7 Sending Files During a meeting there may be a need to send some files between meeting participants Instead of opening a mailing client and sending files a participant can send files using TurboMeeting To send files e Click Send Files to open the File Transfer dialog box o File Transfer Send Files bu
28. ows Remove TurboMeeting from attendee computers at the end of sessions 7 Show my desktop when a meeting Sharks Integrate with Outlook Disable VolP audio conferencing MW Enable Remote Printing Options dialog 4 20 Show all TurboMeeting Windows As the meeting presenter you can display all transparent windows on your screen By default attendees cannot see the host s TurboMeeting and its associated windows since these windows 24 are treated as transparent To expose the TurboMeeting control panel and associated windows click the Tools menu item then Options and check Show all TurboMeeting windows 4 21 Auto Uninstall TurboMeeting from Attendee Computers As the meeting host you can tell the system to automatically uninstall the TurboMeeting client on the attendee computers at the end of a meeting session Click the Tools menu item then Options and check Remove TurboMeeting from attendee computers at the end of sessions 4 22 Show Presenter s Desktop When Meeting Starts As the meeting presenter you can display all transparent windows on your screen when a meeting starts Click the Tools menu item then Options and check Show my desktop when a meeting starts 4 23 Enable TurboMeeting Outlook toolbar Users can add a TurboMeeting toolbar to Microsoft Outlook Click the Tools menu item then Options and check Integrate with Outlook The Outlook toolbar looks like this h
29. rboMeeting application from your computer at location B the TurboMeeting client will still work on the remote computer at location A This allows you to access the computer in location A from other places and different times You can use the Zoom option Fit to screen to fit the screen of the remote computer to the size of your screen In addition the Zoom option can show the remote computer s screen as a certain percentage of its original size 39 8 Unattended Support Unattended Support is a support session that occurs when the person being supported the supportee is not present when their computer is receiving support An Unattended Support session works exactly the same as a Remote Access to This Computer meeting To enable an Unattended Support session or meeting the supporter first starts a Remote Support meeting and clicks continue Tools Help Sign Out E ES o0 O Join Schedule Meeting Type Interactive Meeting Webinar 2 Remote Support Subject Stacy Laptop Password Security Only attendees from my network o Attendee Emails Required Continue Available meeting rooms 11 Available participants 68 Supporter starts a Remote Support meeting 40 On the supportee s system the supportee installs TurboMeeting and joins this Remote Support meeting with the generated Meeting ID TurboMeeting File Tools Help Home Active Profile Sign Cut Meeting Server Address
30. rograms TurboMeeting gt Start Meeting or double click the TurboMeeting shortcut from the desktop 2 Enter the login credentials and Sign In 3 In the meeting control pane the options displayed are o Host an unscheduled meeting o Join a meeting o Schedule a meeting Click Join a meeting to join a Remote Support meeting started by someone else 4 There are two different ways in which you can join the meeting Supporter or Supportee Select a role to join this remote support session want my computer to be supported Continue Options to join Remote Support Meeting Here you choose the option I want to work with the Meeting Host to support other 5 4 Switching to Training Mode During a support session you as the host may want to show your screen to the attendee to conduct a training session You can Change Presenter so that you are the presenter After the training session you can change the presenter back to the attendee again 5 5 Rebooting from Remote and Auto Rejoining There are situations where the attendee is not available at the system throughout the support session However the host may have to reboot the attendee s computer during the support session To reboot the attendee computer the host simply clicks the Reboot button and chooses the reboot mode Reboot or Reboot to Safe Mode 33 CEA mur ici x 9 TurboMeeting x X Fite Tool Help Autodagin Record Powered B
31. s the meeting host you can disable recording functions so that none of the attendees can record the meeting session Click the Tools menu item and then uncheck Attendees can record 4 15 Reporting The reporting feature is covered in the Administrator Manual 4 16 Changing Colors There are three color options available in TurboMeeting that let you choose between speed and image precision e Low Quality fastest e High Quality e Truecolor 24 bit slowest 23 To change the color choose the menu item Tools then Change Color and choose the relevant option The High Quality color setting is recommended for its combination of speed and image quality 4 17 Stop Additional Attendees As the meeting presenter you can stop any further attendees from joining the meeting Click the Tools menu item then Options and check Stop additional attendees 4 18 Remove Attendees As the meeting presenter you can remove attendees from the meeting In the Attendees list right click the attendee s name and choose Remove this attendee Attendees Ld Jahn Doe Host Me Esene Cervenka Remove this attendee k 4 19 Change Language for TurboMeeting Ul Each TurboMeeting user can change the language of their TurboMeeting user interface Click the Tools menu item then Options and select a language from the drop down list Options Select Language Default Language iv Show all Turba eetirig wind
32. settings Test Microphone level by speaking in to the microphone with your normal speaking voice VoIP Audio Setup dialog The Push to Talk function is activated when more than five possible talkers appear in a meeting five is the default setting that can be changed by the administrator When the Push to Talk button is present the attendee must click and hold the Push to Talk icon to be heard amp J Push to Talk Push to Talk button An attendee can also see the Push to Talk icon if the host pushes the right mouse button on the attendee s name in the Attendee list and chooses Change to push to talk for that attendee Then the host can undo this setting by pushing the right mouse button on the attendee and choosing Change to free to talk 9 Lj uu Jahn Doe Host Ma Mute Change to push to talk Homer Do Remove this attendee Host s right mouse Mute and Push to talk control over attendees 16 The host can also mute individual attendee s by pushing the right mouse button on an attendee s name in the Attendee list and choosing Mute The host can mute all attendees in the meeting by clicking the Mute All button JE Mute Al Host s Mute All attendees button The host can minimize background noise and echo by selectively choosing any or all attendees and muting them or by individually forcing attendee s into Push to Talk mode Each attendee can mute themselves by clicking the Mute Me butt
33. the Join Meeting button 3 Enter the Meeting ID 19350171 4 Meeting Password No password needed 5 Conference Call 41215880400 34911230381 552130020358 15102015895 541166322094 6531582174 57138195286 Access Code 19350171 OR invite by Email Copy then paste it Additionally TurboMeeting users can hold audio conferencing over the internet by using a headset connected to their computers However there is no link between the Audio Bridge details above and the use of the internal VOIP system on Turbomeeting Use of a headset is strongly advised since built in speakers used by any one attendee can generate echo for the other attendees 15 The TurboMeeting presenter enables VoIP audio conferencing by choosing the Use Mic amp Speakers audio mode 5 Use Telephone Edit Audio Mode i zn amp Use Mic amp Speaker eee SLU Speaking Jane Doe Audio Modes Volume meters Speaking indicator Once Use Mic amp Speakers is chosen each TurboMeeting attendee should be able hear and be heard with their headset Attendees can click Setup to change the volume of their speaker or microphone or to change which device should be used as their speaker or microphone It is best to setup and test new headsets before joining a meeting Audio Settings Refine Echo Cancellation o 4 Speaker Microphone Jack Mic IDT High Definition Audio CODEC J Automatically adjust microphone
34. tials and Sign In 3 In the meeting control pane the options displayed are o Host an unscheduled meeting o Join a meeting o Schedule a meeting Click Host an unscheduled meeting to host an impromptu support meeting 4 Inthe next step choose the Remote Support meeting type 5 Enter the Password which is optional If you enter a password the invitees also need to enter in the same password 6 Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID 5 2 Inviting the Attendees Consider a situation where you are facing a problem with your system and want the technician to access your system and solve the problem In such situations the technician hosts a Remote Support Meeting and invites you to join the meeting Another instance could be a situation where more than one person is required to investigate and solve the problem Consider for instance a case where you and your team leader have to support a computer facing some issue In such a case your team leader can initiate a Remote Support Meeting and invite you to support the system facing problems By clicking Invite Attendees the meeting details can be emailed e The option to Join a view only meeting is not available for Remote Support 32 5 3 Providing Multi Tier Support To join a meeting as a joint supporter you need a user account in the TurboMeeting system and follow the steps below 1 Follow the path Start menu gt P
35. tton e Click Add Files Folders File Transfer la Add File Folders E i Files Folders ta send m EXPresentation pdf Total File Size 173KB Total number of Files 1 To ALL File Transfer dialog e Select a particular folder from the drop down list All the folders and files in that directory are displayed 19 Falder selection dialag Select L Je Office de Users EH Je PertLags de Windows il Je FrocessE xplorer Ad Je Program Files E autoexec bat FroagramD ata Ss config sys de FrogramD ataTechSmith ddnilog Je 345 hare heading txt Lo SWTOOLS Presentation pdf 4 n Cancel _ Folder Selection dialog e Select the files folders or both and click OK They are added to the list of files folders to be sent e In the File Transfer dialog click the drop down arrow next to the To label and then select the participants to whom the files should be sent By default the files are sent to all other participants e Click Send Files 4 8 Recording During a meeting you can record the actions on the presenter s screen If VoIP audio is used the voices of all TurboMeeting attendees are recorded automatically If VoIP is not used the recording captures sounds via the computer s microphone therefore to record the meeting conversation you need to turn on your speaker phone and move it close to the microphone on the computer doing the recording in order to capture conversations DI
36. w these steps to manage your profile 1 Log into TurboMeeting 2 Click Profile SE gr UI B wW 2 TurboMeeting ee File Tools Help Home Active Profile Sign Qut First Name Last Mame E mail Password Re enter Fhone Time one Jahn Doe jahniidae com 513 523 7970 Pacific Tine Submit Powered By R HL B Managing profile Edit your First Name Last Name and E Mail Provide a Password and Retype your password to confirm it Specify your contact number Choose the relevant time zone Click Submit 4 11 Support Contact Contact the Service Desk 6000 for technical support 48
37. y R HUB The view window of the remote support host You can ask the attendee to input his computer password so that after reboot the remote computer can auto login This is important for unattended support Follow the steps below e Click the Auto Login on the meeting panel e Input the password of the computer 5 6 Closing Remote Support Session and Locking Computer There are situations where the attendee is not available at the system throughout the support session If the host finishes work on the remote computer the host can click the Close amp Lock button This will close the remote support session and as a safety measure lock the attendee s computer The result is that the attendee s computer will display the Windows Login screen if their computer is running Windows 34 5 7 Remote Support One To One File Transfer During a support session you as the host may want to transfer files from your computer to the attendee s computer or vice versa To transfer files the host clicks the Send Files button in TurboMeeting The host then chooses which files and folders to transfer and which direction to transfer the files For security reasons a warning message is displayed if the host tries to transfer a file from the attendee s computer Pie Marne Size Last Modded Fis Hame Sze LasiModfied E avra anter 3351728 09 18 09 10 10 Di sprbotsdi62 16409960 09 16 09 10 07 a File Tr
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