Practical questions - Peugeot Open Europe
Contents
1. O O O RECLAIMING YOUR VEHICLE REPATRIATION OF DECEASED PERSONS As the contract holder you must collect the vehicle at In the event of death related to the use of the vehicle the garage where the repairs were carried out registered under the PEUGEOT OPEN EUROPE contract the ASSISTANCE service will also cover the repatriation of the deceased persons for amounts not to exceed the following PEUGEOT OPEN EUROPE ASSISTANCE will provide a transport ticket for travelling to reclaim the repaired vehicle Home delivery of the repaired vehicle is not provided for 1 525 including tax for the death AND burial of the beneficiary in mainland France 4 575 including tax for the death OR burial of the beneficiary outside of mainland France DRIVING IN EUROPE Driving in continental Europe consists of a few specific lt gt THE BASIC RULES features Below you will find a summary of the basic safety rules gt Follow these essential traffic rules Direction vehicle position on the road Important although the vehicle is registered in France the driver must comply with the rules of conduct and driving of each country crossed and authorized by the contract including additional equipment safety vest warning triangle snow tyres chains and other safety equipment parking Ce Driving on the right Driving on the left passes pollution highways access to city centers etc It is the driver s respons2. AN For clients who are used to driving on the left be particularly careful at roundabouts and intersections DRIVING IN EUROPE THE CONTRACT To collect your vehicle you will need A DELIVERY your passport or for French citizens living in French overseas territories d partements a national ID card will be accepted your order confirmation Fuel Follow the instructions you were given when you ordered your vehicle You will be met at a scheduled Your vehicle comes with a fuel supply of 10 to 15 liters time and place as shown on your order confirmation which will allow you to easily drive to the nearest service station Only the contract holder whose name features on the vehicle registration certificate or his her spouse carrying a letter of authorization may take delivery of the vehicle Important if your flight or schedule changes i i it is essential to notify your pick up center contact The fuel type to be used is specified on your details provided with your order confirmation or at vehicle registration certificate and inside the fuel www peugeot openeurope com under Find your cap Diesel diesel gasoil or SP ES 95 or 98 pick up and drop off site unleaded fuel only A recap is given in the form of a diagram on the back of your key ring Where no flight information has been provided our representative will wait for no more than 30 minutes beyond the scheduled arr
3. means of travel while your vehicle is immobilized e Repair of your vehicle The repairs to your vehicle as well as any damage caused by third parties are completely covered How to fill in a statement Sections 1 and 2 Clearly detail all the Section 3 Clearly state whether there administrative information date time have been any injured parties if you place CONFIAT AMIABLE WACCSNY AUTONOD BILE nee q umm declare an injury after an accident Section 4 State whether there has without having ticked this column been any damage other than that en coy fs nm gt you will not be able to receive any to the vehicles involved walls crash SE GECONSTANCES i subsequent compensation barrier etc a hH TE l Section 5 Give the contact details of Section 6 Give all the administrative men any witnesses Never leave this section information provided on the vehicle empty Section 12 Circumstances Only tick the boxes that correspond to what you were doing at the precise time of the accident If you check a box that does not correspond exactly to your circumstances you are likely to be held liable Section 14 This section must contain any additional information driving in the wrong direction ignoring a red light etc You may also contest the statements made by third parties Specify the reason for the disagreement Section 15 Sign the statement and in the event of disagreement with the third party s statement g
4. of age and have a current unrestricted driver s license You must comply with this stipulation for insurance not a learner s permit that is valid for the countries and civil liability purposes in which you will be driving The following persons may drive the vehicle nN Children count for a full passenger place The contract holder whose name features on the regardless of their age vehicle registration certificate Important child seats are mandatory for children His her spouse and his her direct descendants and under 10 years Your representative can provide ascendants if they meet all of the same conditions for you with a seat that is suited to your needs obtaining temporary registration for transit as required of the titleholder Vehicle maintenance Important adding or changing any names on the l l l l Important all services must be performed at a garage vehicle registration certificate or the international car acs within the Peugeot network insurance green card is not permitted You will find the intervals for these services in the maintenance booklet in your vehicle These paying services are at your charge N In between services we recommend you check the oil level water level and tyre pressure every 1 000 kilometers Special information for Portugal Special information for Switzerland Portuguese legislation limits the duration of driving a Swiss legislation stipulates that each d
5. 0 1 56 47 61 18 INAN EMERGENCY 24 7 CAMA GLD 00 800 77 77 24 24 freephone number from a landline in the main European countries see page 26 or 33 0 1 47 89 24 24 I WHEN TO CALL PEUGEOT OPEN EUROPE ASSISTANCE gt Breakdown your vehicle is not starting a warning light has come on or your vehicle is not working normally see page 6 gt Accident you have had a road traffic accident collided with a stationary vehicle or your vehicle has been damaged while it was stationary see page 7 gt Vandalism or theft your vehicle has suffered an act of vandalism an attempted theft or theft see page 9 WHAT INFORMATION SHOULD YOU GIVE TO THE ASSISTANCE SERVICE Important keep the vehicle s registration certificate on you at all times The following information will be required vehicle registration number the vehicle s chassis number name and address of the contract holder contract start and end dates a telephone number your itinerary An assistance case number will be assigned to you Please note it carefully you will be asked for it every time you contact PEUGEOT OPEN EUROPE ASSISTANCE IN AN EMERGENCY IN THE EVENT OF BREAKDOWN e PEUGEOT OPEN EUROPE ASSISTANCE provides you with emergency solutions On site repair Towing Directions to the nearest PEUGEOT garage e Immobilization of your vehicle PEUGEOT will offer a replacement solution
6. CE ASSURANCE By email customer care tt mpsa com By fax 33 0 1 56 47 28 58 This document is essential for getting your expenses reimbursed by the insurance e PEUGEOT OPEN EUROPE ASSISTANCE provides you with emergency solutions On site repair Towing Directions to the nearest PEUGEOT garage e Immobilization of your vehicle Peugeot provides alternative means of travel while your vehicle is immobilized e Repair of your vehicle Repairs to your vehicle are completely covered by the insurance Useful information For all broken windows in France go to a CARGLASS center Theft of personal possessions from inside the car is not covered Always send the original reports by post as well as by email or fax and as soon as possible to PEUGEOT OPEN EUROPE SERVICE ASSURANCE 115 avenue de l Arche BP 323 92402 Courbevoie Cedex France Important once the vehicle has been repaired you must collect it from the place where the repairs were carried out In the event that your vehicle is stolen send the vehicle keys and documentation by post to PEUGEOT OPEN EUROPE SERVICE ASSURANCE 10 INSURANCE AND ASSISTANCE INSURANCE AND ASSISTANCE LIST OF COUNTRIES AUTHORIZED IN THE CONTRACT Outside the territorial boundaries below the client will take full civil material and criminal responsibility for any incidents that may occur Damage to third parties and the vehicle are not covered
7. PEUGEOT OPEN EUROPE Naz HOLIDAYS BY CAR y FV Jb 2 2014 ASSISTANCE AND PRACTICAL GUIDE RI PEUGEOT WELCOME TO EUROPE Take Peugeot Open Europe with you on your travels around the European continent At www peugeot openeurope com you will find all the information you need regarding your contract including the cost of fuel updated each week the value of currency and conversion rates as well as maps to the pick up and drop off centers and their opening days and times Links to websites on airports the weather and even tourist offices are also provided Follow the guide This website is for you a D C MORE THAN JUST A CAR RENTAL CC NI si a NI TS PEUGEOT OPEN EUROPE aN wee Contacts page 4 ax Driving in Europe page 16 In an emergency page 5 Pa The contract page 18 A inthe event of breakdown page 6 p Delivery page 18 In the event of an accident page 7 Use page 20 In the event of vandalism Extending your contract page 22 attempted theft or theft page 9 Return page 23 mm d Nsurance and assistance page 10 Ae Index page 25 S Authorized countries page 10 C e Exclusions Insurance Assistance CONTAIRE CONTACTS gt For any problems regarding assistance you can contact PEUGEOT OPEN EUROPE ASSISTANCE 24 7 gt OAS 00 800 77 77 24 24 freephone number from a landline in the main European countries see page 26 a 33 0 1 47 89 24 24 lt gt To
8. ar insurance green card Important in the event of an accident involving an unidentified third party regardless of whether or not you are liable medical expenses shall be borne by the driver Disability and death may give rise to compensation Passengers with third party status will be compensated for their losses after intervention by social security organizations 24 7 ASSISTANCE aie 00 800 77 77 24 24 ouvir 00 800 ffites 24 freephone number Important the following expenses are not covered from a landline in the main European countries meals miscellaneous refreshments telephone calls or 33 0 1 47 89 24 24 fax transmissions toll fees highway badges fuel costs etc SN eee consequences of theft of baggage or personal effects HOW DOES THE ASSISTANCE SERVICE fines and traffic violation penalties WORK any expenses incurred on your own initiative without the prior consent of PEUGEOT OPEN EUROPE ASSISTANCE Assistance is provided within the limits of the countries covered and the exclusions of the contract see pages 10 and 11 up to a limit of 915 including tax per incident The PEUGEOT OPEN EUROPE ASSISTANCE service gt Level 1 on site repair cannot guarantee against the possible need to change your initial plans No form of compensation may be Level 2 if on site repair is not possible claimed in such cases Towing to the nearest Peugeot approved Repairs workshop Any litigation ari
9. ay to Friday except for French public holidays beyond the initial contract dates and you will not between 8am and 4 30pm on 33 0 1 56 47 61 61 be covered by the insurance gt Provide the following information When a contract is extended there can be no refund the vehicle registration number for an early return regardless of the circumstances the new date for the desired end of the contract If the vehicle is returned after the planned date your credit card information company MasterCard PEUGEOT OPEN EUROPE reserves the right to debit Visa American Express Diners number expiry date the amount owing from your bank account D RETURN It is compulsory to schedule an appointment with your drop off center at least 4 business days before the end of your contract using the telephone numbers or email addresses listed on the directions the list of centers and on the www peugeot openeurope com website For each call please consider the center s opening hours and public holidays Important an inspection of the vehicle will be carried out when you return it so please allow the necessary time You must return the vehicle in the exact state that it was delivered to you and in an acceptable state of cleanliness Any vehicle returned dirty pet hair sand mud stained upholstery trash left in the vehicle etc will undergo a deep clean charged at 80 The vehicle must be returned to one of the PEUGEOT OPEN EUROPE c
10. by insurance and the assistance service cannot take action Austria Luxembourg Belgium Macedonia FYROM Bosnia Herzegovina Mainland France Bulgaria Malta Croatia Monaco Cyprus Greek Montenegro territory only Netherlands The Czech Republic Norway Denmark Poland Estonia Portugal Finland Principality of Andorra Germany Romania m authorised countries Gibraltar San Marino m non authorised countries Greece Serbia aoe pa Important the islands that make up the above Ireland Spain countries and their principalities are also authorized Italy Sweden Examples The Balearic and Canary Islands Spain Latvia Switzerland Sardinia and Sicily Italy Madeira and Azores Liechtenstein United Kingdom Portugal Corsica France etc Lithuania Vatican g CC Never leave the following in the vehicle EXCLUSIONS the vehicle registration certificate The PEUGEOT OPEN EUROPE contract does not cover the international a insurance green card the following incidents the keys to the vehicle loss or theft of baggage or personal effects fines traffic penalties alcohol related accidents lost stolen or damaged keys obvious misuse of the vehicle non compliance with the maintenance requirements of the vehicle as specified in the maintenance booklet driving under the influence of alcohol or drugs cases of force majeure vehicle stuck in mud participation in races sports rallies or preparat
11. courtesy vehicle accommodation or transport for the duration of the vehicle repairs e Repair of your vehicle All work carried out under warranty must be carried out within the PEUGEOT network You will need to show the vehicle registration certificate and maintenance book Useful information Once the repairs are complete you must pick up the vehicle from the Peugeot garage where it has been repaired In the event that repairs do not fall under the contractual warranty they will not be covered by PEUGEOT OPEN EUROPE deliberate misuse of the vehicle etc In the event of breakdown on a highway PEUGEOT OPEN EUROPE ASSISTANCE will take over once the vehicle has been removed from the highway Any repair towing costs that you pay in this case will be reimbursed by PEUGEOT OPEN EUROPE on presentation of the original invoice es by the insurance whatever your level of responsibility for the accident e Fillin a joint European accident statement See instructions on page 8 e Send the European accident statement to PEUGEOT OPEN EUROPE SERVICE ASSURANCE By email customer care tt mpsa com By fax 33 0 1 56 47 28 58 This document is essential for getting your expenses reimbursed by the insurance e PEUGEOT OPEN EUROPE ASSISTANCE provides you with emergency solutions On site repair Towing Directions to the nearest PEUGEOT garage e Immobilization of your vehicle Peugeot provides alternative
12. enters If you do not follow this procedure you will be charged for all expenses incurred WN The cost of returning vehicles abroad cannot be If you want to change the location for returning the vehicle Call PEUGEOT OPEN EUROPE at least 4 business days before the end of your contract from Monday to Friday except French public holidays between 8am and 4 30pm on 33 0 1 56 47 61 61 PEUGEOT OPEN EUROPE will send you the map of the new site by fax or email upon request This map is also available on the website under Find your pick up and drop off sites For sites located outside France except Geneva this change will generate an additional cost to be paid immediately by debit credit card to PEUGEOT OPEN EUROPE reimbursed 23 If you are returning the vehicle in advance gt The following conditions must be simultaneously met for a partial refund of the unused part of the contract minimum length of initial contract 30 days paid date of return at least 7 days prior to the expiration date of the initial contract gt Request for partial refund on the unused portion of the contract You must send a written request for partial reimbursement to the local representative who sold you the contract 16 of the amount calculated will be kept back regardless of the circumstances Items to return when dropping off the vehicle the vehicle registration certificate or prov
13. formation Purchasing your vehicle Refund in the event of early drop off Returning your vehicle early Switzerland special information Vandalism or theft in the event of Vehicle delivery Vehicle return Vehicle servicing Website INDEX 10 12 8 2 8 18 9 21 4 24 24 21 9 18 23 20 2 25 PEUGEOT OPEN EUROPE ASSISTANCE t Freephone number gt OGS 00 800 77 77 24 24 Free international call from a landline telephone only in the following countries Austria Belgium Denmark Finland France Germany Ireland Italy Liechtenstein Luxembourg Monaco The Netherlands Norway Portugal San Marino Spain Sweden Switzerland and United Kingdom NB from a public telephone box you may have to initialize the connection to the local network using a national telephone card or with coins charges apply from mobile phones amp Toll number 33 0 1 47 89 24 24 www peugeot openeurope com 552 144 503 RCS Paris Production chantalvallf ecommunication Photos shutterstock com Illustrations AON
14. ibility to equip the gt Respect the rules of traffic priority vehicle at their own cost to comply with legislation Slow down when approaching crossroads remember in a given country or face a fine or even loss of priority to the right unless there is specific signposting insurance cover and be held liable in the event road markings traffic lights etc of an accident even if it occurs when the driver is within their rights Driving on the right Reminder in the UK and Ireland vehicles drive on the left and give way to the left unless otherwise indicated gt Observe safety distances in order to anticipate a sudden stop of the vehicle in front of you allow a distance of at least 2 seconds behind the vehicle you are following 2 seconds mm on the motorway it is recommended to leave a space equivalent to at least two of the road markings X APPROACHING A ROUNDABOUT On roundabouts the driver arriving must give priority to the vehicles already on the roundabout When the roundabout has several lanes in principle you should join the outside lane If you plan to exit left of your entry route or if you want to go all the way round you can join the inside lane If you are driving on the inside lane and want to leave the roundabout you must make sure you are able to cut across safely You must give way to vehicles already on the roundabout
15. isional registration certificate the 2 keys to the vehicle any SD cards To leave in the vehicle the vehicle maintenance booklet the insurance certificate the safety kit safety vest and triangle Our agent will ask you to sign a double copy of the vehicle receipt French English stating the vehicle s mileage and any returned or missing items You will keep a copy of this document Important all non returned items will be billed to you and debited from your bank account even in the event of theft 2014 rates for missing items Registration certificate 73 GPS SD card 200 Model Original key Copy of the key mechanical or keyless entry system 208 308 SW old 150 40 2008 150 90 308 CC and RCZ 150 150 New 308 and 308 SW 210 90 508 Economy and Pack Diesel 180 40 508 Select and 508 SW Select 180 180 807 3008 and 5008 110 110 Expert 100 80 Partner 160 80 INDEX Accident in the event of Assistance Assistance our telephone calls Authorized drivers Breakdown in the event of Collecting a repaired vehicle Contacts Countries authorized in contract Detailed report Driving in Europe Exclusions Extending your contract Fuel In an emergency 7 10713 4 5 13 26 20 6 15 4 10 7 16 11 22 18 5 Insurance Joint European accident statement Pick up and drop off centers Police report Portugal special in
16. ival time We will give you a folder containing Important all these items should be returned with the vehicle Otherwise including in the event of theft they will be charged to your credit card the 2 keys to the vehicle the vehicle registration certificate or provisional registration certificate A an SD card for the GPS depending on the model B the insurance certificate excerpt of the coverage policy C After the handover you will be asked to sign a proof of delivery form and delivery checklist gt You will also find in the vehicle the international car insurance green card D The vehicle owner s manual in French The English version of the guide is available from your directions to your drop off location representative and at www peugeot openeurope com if not issued at the time of In some vehicles the user manual is accessible on the onboard computer The maintenance book for your vehicle ordering the list of Peugeot Open Europe centers a safety kit safety vest and triangle the assistance and practical guide and the purchase guide a joint European accident statement 20 CONDITIONS OF USE OF THE VEHICLE lt The passengers gt The driver Total number of passengers in the vehicle The vehicle registration certificate indicates the To drive the vehicle you must be at least 18 years maximum authorized number of passengers
17. ive details of this in section 14 Observations on the back of the statement Please note that the back of the statement is not contractual since it has not been signed by both parties registration certificate name of the vehicle owner individual or company Section 7 Give all the information provided on the vehicle registration certificate Section 8 Give all the information provided on the vehicle s international insurance green card Section 9 Give your surnames first names and all additional information Section 10 Always mark the location of the initial impact with an arrow In the event of multiple impacts mark the other points of impact with crosses Section 11 Give the locations of the visible damage front left hand wing rear right hand impact If no damage is visible please write conditional Section 13 Start by drawing the vehicles then the surroundings The sketch must be precise and properly identify vehicles A and B Don t forget the direction in which each vehicle was driving the signs signals vertical and horizontal and the medial axis Make sure that this does not contradict section 12 Circumstances IN THE EVENT OF VANDALISM ATTEMPTED THEFT OR THEFT e Make sure you obtain a police report Go to the nearest police station and describe the exact circumstances of the vandalism attempted theft or theft e Send the police report to PEUGEOT OPEN EUROPE SERVI
18. ory trials for these events any damage that occurs when the driver of the vehicle at the time of the accident is underage or does not hold a valid driver s license required by the regulations in force In an incident such as this PEUGEOT OPEN EUROPE will charge you all of the costs incurred including administration costs Always lock the vehicle Never leave any valuables in the vehicle 12 INSURANCE The insurance cover in the countries regions specified on page 10 is comprehensive and without excess except for the exclusions given on page 11 WHAT IS THE INSURANCE COVERAGE The coverage is as follows the civil liability of the driver including with regard to passengers transported free of charge vehicle fire theft of the vehicle if reported to the police broken windows damages incurred by accidents involving the vehicle including acts of vandalism if reported to the police legal protection coverage of the driver towing of the vehicle A summary of the coverage and limitations is provided on the insurance certificate issued at the time of delivery WHO IS COVERED The contract holder and any other non paying passenger up to the authorized maximum number of people indicated on the vehicle s registration certificate as well as the vehicle itself WHEN ARE YOU COVERED You are covered for the entire duration of your contract and as indicated on your international c
19. river arriving vehicle registered as TT Temporary Transit to 90 days in the country with a vehicle not registered in within Portugal A non renewable document entitled Switzerland must declare themselves at customs by GUIA DE CIRCULACAO is required and must be completing a 15 30 document available at the obtained from customs We advise you to do this at customs office This document costs around 25 FCH the border or at one of the customs offices in major We recommend that you complete it at the border cities or ports across the country Non compliance or at one of the country s main customs offices with these provisions makes you liable for substantial Non compliance with these provisions may lead to customs penalties substantial customs penalties 21 CC O gt Pay to extend your contract by credit debit card EXTENDING YOUR CONTRACT The daily rate for this extension is Your contract may not be extended beyond the 208 and 2008 30 expiration date of the vehicle registration certificate 308 308 SW 308 CC 3008 5008 and Partner 35 508 508 SW RCZ and 807 40 To extend your contract you must do the TeS a a i Expert 45 following gt Contact PEUGEOT OPEN EUROPE nN The amount for the extension must be paid At least 4 business days prior to the end of your immediately by debit or credit card In you fail contract call PEUGEOT OPEN EUROPE from to pay you are not authorized to use the vehicle Mond
20. send your documents to PEUGEOT OPEN EUROPE SERVICE ASSURANCE joint European accident statement complaint filed with the police detailed report By email customer care tt mpsa com E By fax 33 0 1 56 47 28 58 By post PEUGEOT OPEN EUROPE SERVICE ASSURANCE 115 avenue de l Arche BP 323 92402 COURBEVOIE CEDEX FRANCE To extend your contract At least 4 business days prior to the end of your contract call PEUGEOT OPEN EUROPE from Monday to Friday except for French holidays between 8am and 4 30pm R 33 0 1 56 47 61 61 To return your vehicle early Contact PEUGEOT OPEN EUROPE Monday to Friday except French public holidays between 8am and 4 30pm amp 33 0 1 56 47 6161 gt To change drop off center e New center in France t Call your chosen center directly see contact information on the list of centers or at www peugeot openeurope com e New center outside France Call PEUGEOT OPEN EUROPE at least 4 business days before the end of your contract from Monday to Friday except French public holidays between 8am and 4 30pm R 33 0 1 56 47 61 61 To purchase your vehicle You have the opportunity to purchase your vehicle either for yourself or a friend To receive a personalized and confidential quotation contact PEUGEOT OPEN EUROPE s VEHICLE PURCHASE department infos tt rachat peugeot com RY William Courtin 33 0 1 56 47 22 55 t G rard Champu 33
21. sing from the interpretation and 5 Level 3 if repair takes more than one day execution of these services that cannot be resolved in gt Option 1 rental vehicle OR a non adversarial manner will fall within the exclusive gt Option 2 accommodation OR jurisdiction of the Commercial Court Tribunal de Option 3 travel to the repair location for vehicles Commerce of the city of Paris registered in category T OR to your destination in Europe by rail in 1 class or plane in tourist class or equivalent if the train journey is over 8 hours INSURANCE AND ASSISTANCE PROVISION OF A COURTESY VEHICLE Important depending on availability the replacement vehicle will be at least of an equivalent category without special equipment nN The insurance conditions of the courtesy vehicle provided will replace those of the PEUGEOT OPEN EUROPE contract The driver agrees to comply with the conditions stipulated in the lease or rental contract for the replacement vehicle 14 Certain limitations apply to the use of a rental vehicle minimum age of driver 21 23 or 25 depending on the country driving license held for at least one year return the vehicle must be returned with a full tank of fuel at your charge Costs related to the use of the courtesy vehicle including fuel costs tolls parking any supplements or insurance excess and any cost beyond the stipulated 915 including tax will be borne by the beneficiary
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