LASERPRO 16 WITH AUTOLOADER TROUBLESHOOTING GUIDE
Contents
1. LASERPRO 16 WITH AUTOLOADER PROBLEM NO READY LIGHT ERROR MESSAGE Scanner Not Connected FILM DOES NOT DROP AUTOLOADER FEEDING MULTIPLE FILMS CAUSE Digitizer not turned on TROUBLESHOOTING GUIDE SOLUTION Turn on LaserPro 16 digitizer Verify that all connections are correct Make sure there is electricity from wall outlet to power supply Rear door not closed properly USB driver not loaded correctly Open and close digitizer s rear door make sure latches are locked in place Load USB driver as stated on page 8 of LaserPro 16 User Manual USB not connected Check and make sure all connections are correct USB port not reading correctly Unplug USB cable from computer and plug back in on a different USB port Multiple instances of Radlink Image Acquire software open Computer and digitizer needs to be rebooted Shut down Radlink Image Acquire software Restart computer Restart Image Acquire Shut down Radlink Image Acquire software Turn off LaserPro 16 digitizer Restart computer Turn on LaserPro 16 digitizer Restart Image Acquire Rear door not closed properly Open and close digitizer s rear door make sure latches are locked in place Auto Loader not seated correctly Auto Loader release plate is not in home position Remove Auto Loader and replace properly Carefully remove films Turn off digitizer Close Image Acquire software Turn on digitizer wait for ready l2. ight Open Image Acquire Software Press Scan button without any films in Auto Loader wait for digitizer to reset Auto Loader not seated correctly Carefully remove films Reseat Auto Loader on digitizer DIGITIZER DOES NOT STOP SCANNING FILM Radlink Rev C 00 05 011 03 04 05 2006 Computer and Digitizer needs to be restarted Shut down Radlink Image Acquire software Turn off LaserPro 16 digitizer Restart computer Turn on LaserPro 16 digitizer Restart Image Acquire 1 of 2 LASERPRO 16 WITH AUTOLOADER PROBLEM SCANNER HANGS OR NO IMAGE DISPLAYS IN IMAGE ACQUIRE SCANNER DOESN T SCAN ENTIRE FILM AUTO LOADER JAMS SPOTS AND OR STREAKS ON IMAGE STRETCHED IMAGE ORA RUNAWAY SCAN IMAGE SKEWED AND OR SPLIT IMAGE Radlink Rev C 00 05 011 03 04 05 2006 CAUSE Computer and Digitizer needs to be restarted TROUBLESHOOTING GUIDE SOLUTION Shut down Radlink Image Acquire software Turn off LaserPro 16 digitizer Restart computer Turn on LaserPro 16 digitizer Restart Image Acquire Max Rows set too high Max Rows set too low Change Settings Scanner Max Rows to a lower setting Change Settings Scanner Max Rows to a higher setting Film not inserted properly Films not seated correctly Carefully remove film and feed it into digitizer or Auto Loader properly Make sure films are seated correctly Films labels too thick Detector assembly and
3. lens assembly are dirty Computer and Digitizer needs to be restarted Load the films with the labels on top Clean Detector assembly and Lens assembly as instructed in LaserPro 16 Cleaning Procedure Shut down Radlink Image Acquire software Turn off LaserPro 16 digitizer Restart computer Turn on LaserPro 16 digitizer Restart Image Acquire software Rear Door not closed properly Open and close digitizer s rear door make sure latches are locked in place Detector assembly and lens assembly are dirty Computer and Digitizer needs to be restarted Clean detector lens assembly as instructed in LaserPro 16 Cleaning Procedure Shut down Radlink Image Acquire software Turn off LaserPro 16 digitizer Restart computer Turn on LaserPro 16 digitizer Restart Image Acquire Rear door not closed properly Open and close digitizer s rear door make sure latches are locked in place Auto Loader not seated correctly Remove Auto Loader and replace properly 2 of 2
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