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FastTrak TX Series User Manual

1. 1 Click on the Logical Drive View amp icon in Tree View 2 Click on the Synchronization tab in Management View 3 Click on the Disable radio button 83 FastTrak TX2200 2300 TX4200 4300 User Manual Logical Drive Synchronization Redundancy Check Synchronization refers to an automated process of checking and correcting data and parity Unlike a Rebuild Synchronization is a maintenance operation You can also synchronize all logical drives at the same time see page 82 Redundancy Check is an automated process of checking data and parity but it only reports and does not correct any inconsistencies that it finds Synchronization and Redundancy Check apply to RAID 1 and RAID 10 logical drives When an logical drive is first created and you select Full Initialization the same action as Synchronization takes place You can set up a Synchronization or Redundancy Check to begin immediately on demand or schedule a Synchronization or Redundancy Check for a time when there is less demand on the RAID system On Demand To Synchronize or Redundancy Check a logical drive 1 Click on the Logical Drive View amp icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to synchronize 3 Click on the Synchronization tab in Management View Logical Drive Information Information Settings Drive Mapping Migration Rebuild Synchronization Initialization An automated process of check
2. Add disk drives to the logical disk without affecting data availability Supports online logical disk migration Change RAID level without affecting data availability Supports Hot Spare drive Uses any free disk to replace a failing disk ina logical disk automatically Utilizes FastBuild automenu from the FastTrak onboard BIOS Has Auto Setup option for quick and easy logical disk builds Displays status and error checking messages during bootup Notifies user of possible errors and allows for recovery of mirrored drive logical disks directly from FastBuild Supports S M A R T monitoring and reporting Polls status every 15 minutes reports through WebPAM Employs the latest Promise PCI Serial ATA ASIC technology Fully supports Serial ATA specifications with 150 and 300 MB sec timing and CRC error checking at high speeds Mirror supports automatic background rebuilds Fault tolerance can be restored automatically without rebooting DOS based flash upgrade of BIOS and Firmware Verifies proper file option to backup existing file Download files from Promise website Gigabyte Rounding Allows easier interchangeability among disk drive vendors Chapter 1 Introduction Advanced Hardware Design Features Benefits System reboot not required after create delete migrate or expand logical disk System boot process continues
3. Install the Disk Drives Important If you wish to include your current bootable Serial ATA drive using the Windows operating system as part of a bootable Mirrored RAID 1 logical drive on your FastTrak card do NOT connect the disk drive to the FastTrak yet You MUST install the Windows driver software first onto this drive while it is still attached to your existing disk drive controller The FastTrak TX2200 2300 and TX4200 4300 RAID Controller cards support only Serial ATA disk drives For optimal performance install disk drives of the same model and capacity The drives matched performance allows the logical drive to function better as a single drive Level Number of Drives RAID 0 any number RAID 1 2 only RAID 10 4 only JBOD 1 only The table above shows the number of drives required for each RAID level If you plan to create a mirror RAID 1 for protection you can use two new drives OR use an existing drive and a new drive The new drive must be the same size or larger than the existing drive 1 Install the disk drives into the disk drive bays of your system Caution Use of removable disk drive enclosures other than Promise Technology s SuperSwap is not supported and may result in performance loss or other undesired results 10 Chapter 2 Installation Individual LED Connectors Aggregate
4. This is the CHS Cylinder Head Sector equivalent of the logical drive geometry as hosted by the FastTrak BIOS int 13h disk services Status Shows one of three logical drive conditions Functional The logical drive is fully operational and no problems are present Critical The logical drive is operational but has lost its fault tolerance For RAID levels 1 and 10 the logical drive contains a failed drive If there is a hot 33 FastTrak TX2200 2300 TX4200 4300 User Manual spare drive the logical drive will rebuild automatically You must identify and replace the failed disk drive Offline The logical drive is no longer operational and the FastBuild utility cannot rebuild it You must identify and replace the failed drive s Then you can create a new logical drive and copy your data to it from the last tape backup or other device For RAID levels 1 and 10 at least two or more disk drives in the logical drive have failed For a RAID 0 or JBOD logical drive at least one disk drive has failed Main Menu When the FastTrak BIOS displays on your computer screen press Ctrl F to launch the FastBuild utility and display the Main Menu PastBuild tm Utility c 2004 2005 Promise Technology Inc Main Menu View Drive Assignments Define LD Delete LD Controller Configuration The Main Menu above has five options Press 1 to view disk drive assignments Press 2 to create a logical drive o
5. Logical Drive View provides a list of all logical drives currently on the Host PC To access Logical Drive View 1 Click on the Logical Drive View icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to see Chapter 5 WebPAM senes mrs renun Syon inion Asan Logical Drive 1 RAID 1 54 KB 4 00 00 GB Functional Idle Assigned LD 1 1 Free 100 00 GB 59 95 GB Assigned LD 1 2 Free 100 00 GB 59 95 GB B B B to Logical Drive 1 B Spare oO Inwalid From this screen you can click on the links to access the Settings Drive Mapping Migration Rebuild Synchronization Initialization and Activation features The features that apply to this logical drive have blue tabs Features that do not apply have grayed tabs Logical Drive Settings Logical Drive Settings allows you to assign a name to a logical drive and to change its controller cache settings To access logical drive settings 1 Click on the Logical Drive View amp icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to see 3 Click on the Settings tab in Management View ICE Assigned Name Logical Drive 1 Submit Reset 4 Enter a name in the Assigned Name field as desired 5 Click the Submit button when you are done 75 FastTrak TX2200 2300 TX4200 4300 User Manual Logical Drive Migration and Expansion The Logical Drive Migration ta
6. Post Installation page 113 Performance Tips page 113 e Contact Technical Support page 114 Limited Warranty page 117 e Return Product for Repair page 119 Frequently Asked Questions This section lists frequently asked questions and other issues with the FastTrak TX Series RAID Controller card Pre Installation Speed Device Types Capacity Cabling What kind of hard drives can I use for a FastTrak disk array You can use any Serial ATA disk drive s to create disk arrays on the FastTrak Serial ATA RAID Controller card Use matching drives for multiple disk arrays to maximize capacity usage as well as performance Will ACPI work with disk drives on the FastTrak Yes Can I use ATAPI devices on the FastTrak No The FastTrak TX Series does not support ATAPI devices How can I change the resources that the FastTrak Controller uses The FastTrak TX Series is fully PnP This means all the resources that it uses are given to it by the PnP BIOS on the motherboard The FastTrak Serial ATA RAID Controller does support IRQ sharing but this will not work unless ALL the concerned devices support the feature If your motherboard 107 FastTrak TX2200 2300 TX4200 4300 User Manual allows you to control the assignment of these resources you may be able to remedy the problem by e Changing the IRQ assignments to the PCI slots in the motherboard BIOS during boot up Resetthe configuration data in your CMO
7. RAID Controller will be displayed 1 2 3 Insert the FastTrak driver diskette into the A drive Choose nstall the software automatically and press the Enter key Choose Windows Promise FastTrak TX 2200 2300 4200 4300 tm Controller from the list that appears on screen and then press the Enter key If using a driver that has not been digitally signed by Microsoft you will be asked if you want to continue the installation Click Continue anyway When the New Hardware Wizard has finished installing the FastTrak driver click Finish Confirm Installation 1 Right click on the My Computer icon and select Manage from the popup menu From the left panel select Device Manager Click the in front of SCSI and RAID controllers Windows Promise FastTrak TX 2200 2300 4200 4300 tm Controller and Promise RAID Console SCSI Processor Device should appear 28 Chapter 3 Install Drivers Windows XP New Installation The following details the installation of the FastTrak TX Series RAID Controller drivers while installing Windows XP 1 Start the installation Floppy Install Boot the computer with the Windows XP installation diskettes e CD ROM Install Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows XP Setup window is generated press S to specify an Additional Device s Insert the Fast
8. We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available e Product model and serial number Firmware BIOS and driver version numbers Adescription of the problem situation e System configuration information including motherboard and CPU type hard drive model s SAS SATA ATA ATAPI drives amp devices and other controllers Technical Support Services Promise Online Web http www promise com Site technical documents drivers utilities etc United States E mail Support support promise com Fax Technical Support 408 228 1097 Attn Technical Support Phone Technical Support 408 228 1400 option 4 If you wish to write us for Promise Technology Inc support Attn Technical Support 580 Cottonwood Drive Milpitas CA 95035 USA Europe Africa and Middle East E mail Support support promise nl Fax Technical Support 31 0 40 256 9463 Attn Technical Support Phone Technical Support 31 0 40 235 2600 If you wish to write us for Promise Technology Europe B V support Attn Technical Support Science Park Eindhoven 5542 5692 EL Son The Netherlands 114 Chapter 7 Support Germany E mail Support support de promise emea com Fax Technical Support 49 0 2 31 56 76 48 29 Attn Tech
9. resources first Otherwise you may have to physically switch the device cards on the PCI slots so that the boot device is in the highest priority slot number as described in the previous answer Post Installation Why can t I see the drives on the FastTrak Controller card under FDISK You have not created a disk array yet If no disk array has been created the System will not recognize drive s attached to the FastTrak card Performance Tips Here are some tips that may optimize performance in a RAID 0 striped disk array If you are using an audio video editing card we also recommend reviewing your card s documentation for additional information Use FastTrak array as D or other non bootable drive in a striped disk array For Audio Video editing keep the original system boot drive on the standard IDE controller as C drive Partitioning software will see the disk array as one physical drive D or later This will prevent file fragmentation and provide better accessibility to the disk array Re Configure PCI Latency Setting The PCI Latency setting appears in some Motherboard BIOS The setting governs how much time is allocated to service each PCI slot Promise recommends a value of 64 An optimal value will vary from system to system 113 FastTrak TX2200 2300 TX4200 4300 User Manual Contact Technical Support Promise Technical Support provides several support options for Promise users to access information and updates
10. 90 Enclosure VIEW ci si seni e Lez maaria AEQ ug 90 Enclosure ure Lem b EIS Ee URS LIMES me 90 Spare Drives ss x cre xe pbeRERMRO EE Dani uet eae 92 Spare Drive View 0 000 cee ne 92 Create a Spare Drive 0 0 92 Delete a Spare Drive 00 2 eee 94 Chapter 6 Technology eee 95 About FastTrak uiae these Lun benbi oiv igx 95 Adapter BIOS 0002 cee 95 Introduction to RAID 20 0000 cee ees 95 FastTrak TX2200 2300 TX4200 4300 User Manual RAID 0 Stripe 0 0 0 eee ee 96 RAID 1 MIPtOE i re State te Rte eae ee DEIN n a 97 RAID 10 Mirror Stripe 0 0 0 2 e eee 98 About Dual Data Redundancy 0000 99 JBOD Single Drive 0 0000 eee 100 Choosing a RAID Level 0 0 00 c eee eee 100 RAIDO n berti deeded weed 100 RAID TA 13 ute eet eme tepore detta esses st 101 RAID 10 m seeds pe Ea XN Paten gene oe 101 JBOD rix hb I Ponies eae EL uS 101 Other Logical Drive Features 0 0 0 ccc eee 102 Stripe Block Size 1 6 1 2 ee eee 102 InitaliZAtION x 2L a eae eA RRIIT E EX UU 102 Hot Spare Drive 00 2 ee 102 Cache Settings cs Gen et eaeeu nas MEPTRNESI whee 103 Logical Drive Expansion 0 02 e eee 103 RAID Level Migration 00 c eee ee ee 104 Ranges of Disk Array Expansion 105 Chapter 7 Support leeslslseeseeeeee eee 107 Frequently
11. Comet Senge orvo nine Comin Mars rebua Migrate RAID level to ree 74 53 GB BB setectea B B B Bas 4 Ifthe Migration or Expansion requires additional physical drives click on a free physical drive to select it Available drives have a black frame Selected drives have a red frame 5 Click the Start Now button i Help lt mm p 10 Start Time 2005 01 Elapsed Time 0 16 51 You can monitor Migration or Expansion progress on the Logical Drive Migration tab Click the respective buttons to pause and resume the Migration Scheduled To schedule a Migration or Expansion 1 Click on the Logical Drive View amp icon in Tree View 2 Click on the Logical Drive icon of the logical drive you want to migrate or expand 77 FastTrak TX2200 2300 TX4200 4300 User Manual 3 8 9 Click on the Migration tab in Management View Logical Drive Information fomation Settings Drive Mapping Ervansion Migrate RAID level to Free 37 27 GB Free 74 53 GB Bh setectea B B B Dmi 22 z 30 01 04 2005 10 30 09 21 2004 hh mm MMidd yyyy Schedule Click on a free physical drive to select it Available drives have a black frame Selected drives have a red frame Click on the Enable radio button From the dropdown menus select a start time Start time is based on a 24 hour clock Click in Start At field to display a
12. Hardware Wizard has finished installing the FastTrak driver click Finish Confirm Installation 1 Right click on the My Computer icon and select Manage from the popup menu From the left panel select Device Manager Click the in front of SCSI and RAID controllers Windows Promise FastTrak TX 2200 2300 4200 4300 tm Controller and Promise RAID Console SCSI Processor Device should appear 30 Chapter 3 Install Drivers Windows 2000 New Installation The following details the installation of the FastTrak TX Series RAID Controller drivers while installing Windows 2000 1 Start the installation e Floppy Install Boot the computer with the Windows 2000 installation diskettes e CD ROM Install Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows 2000 Setup window is generated press S to specify an Additional Device s Insert the FastTrak driver diskette into drive A and press Enter Choose Windows Promise FastTrak TX 2200 2300 4200 4300 tm Controller from the list that appears on screen then press Enter The Windows 2000 Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include Windows Promise FastTrak TX 2200 2300 4200 4300 tm Controller NOTE If there are any additional devices to be installed specify th
13. Initialization and Synchronization and the data read write activity A High setting assigns most of the system resources to background processes The process will finished sooner but read write requests are handled slower A Medium setting tries to balance system resources between the background processes and data input output activity A Low setting assigns most of the system resources to handling read write requests Read write requests are handled at nearly normal speed while the background processes take longer Automatic Rebuild Status When enabled and a hot spare drive is available a critical or degraded logical drive will rebuild itself automatically Automatic Rebuilding applies to RAID 1 logical drives only Buzzer When enabled the FastTrak controller s buzzer will sound to report a problem S M A R T Status SMART an acronym for Self Monitoring Analysis and Reporting Technology is a feature of the disk drive software When enabled the FastTrak controller polls the disk drives for SMART information and reports it to you S M A R T Check Polling Interval The FastTrak controller periodically polls the physical drives for SMART information and displays it in WebPAM 59 FastTrak TX2200 2300 TX4200 4300 User Manual Choose an interval from the dropdown menu The range is 0 to 120 seconds A setting of 0 seconds disables the polling function Controller Schedule Controller Sche
14. Initialization erases the Master Boot Record MBR in all of the selected disk drives Use this function when one or more disk drives has been used in a previous logical drive This function is available in the FastBuild utility and in WebPAM Full Initialization erases all the data on the selected disk drives including the MBR Use this function when one or more disk drives has been used ina previous logical drive and you want to remove all data stored on the drive This function is available in WebPAM Hot Spare Drive Any extra drive that is not assigned to an array is designated Free in the View Drive Assignments screen see below In order for a free drive to serve as a hot spare drive you must designate the free drive as a spare using the WebPAM software 102 Chapter 6 Technology FastBuild tm Utility c 2004 2005 Promise Technology Inc View Drives Assignments Channel ID Drive Model Capacity MB Assignment 1 Mas 7380023ASs 80027 Extent 1 79960 LD 1 1 s 7380023AS 80027 Extent 1 79960 T380023AS 80027 Extent 1 79960 ST380023AS 80027 Extent 1 79960 Keys Available 1 Up C PgDn Next Page PgUp Previous Page ESC Exit Spare Drives are automatically added to an array once a disk member of the array has been detected as failed To restore fault tolerance as quickly as possible the FastTrak Controller performs an automatic data rebuild on the spare drive in the background without the need to restar
15. Linux Be sure you select the appropriate version for your system Click on the WebPAM you want In the File Download dialog box click the Save button In the Save As dialog box direct the software to save to a convenient location on your PC Unzip the downloaded WebPAM package The result is a single installer file Go to step 2 below Step 2 Install WebPAM You can install the latest version of WebPAM over an existing installation The installer will delete the previous version and then install the new one Windows Follow these steps to install WebPAM on your Windows based PC or Server 1 Boot up the PC server and launch Windows If the computer is already running exit all programe S Double click on the WebPAM Installer file to launch it right The first WebPAM PRO installation dialog box appears eae Follow the prompts in the installation dialog box 130 Appendix B Upgrades Linux Follow these steps to install WebPAM on your Linux based PC or Server 1 4 Boot up the PC server and launch the Linux GUI If the computer is already running exit all programs Double click on the WebPAM Installer file to launch it right When the Run or Display dialog box appears click Run i webpamxxxx bin Terminal After several moments the Terminal window closes and the first WebPAM installation dialog box appears Follow the prompts in the installation dialog box Step 3 Log in to WebPA
16. Month radio button From the dropdown menus select a start time and a day of the Week or Month if applicable Start time is based on a 24 hour clock Click the Schedule button Cancel a Schedule If you want to cancel the scheduled Synchronization or Redundancy Check do the following 1 2 Click on the Logical Drive View icon in Tree View Click on the Logical Drive E icon 85 FastTrak TX2200 2300 TX4200 4300 User Manual 3 Click on the Synchronization tab in Management View 4 Click on the Disable radio button Logical Drive Initialization When logical drive is first created you can select one of three choices for initialization e Quick Initialization Erases the reserve and master boot sectors of the physical drives being added to the logical drive Full Initialization Erases all sectors of the physical drives being added to the logical drive None No initialization This choice is not recommended When you select full initialization the process takes some time depending on the size of the physical drives selected for the logical drive The Initialization tab enables you to pause the initialization process so that more of FastTrak s resources are available for other operations When the other operations are done you can resume the initialization of your new logical drive 1 Click on the Logical Drive View amp icon in Tree View 2 Click on the Logical Drive E icon of the logic
17. Press Esc to exit to the Main Menu Press Esc again to exit the Utility Press Y to restart the computer You have successfully created a new RAID logical drive You must be partition and format your new logical drive before you can use it Use the same method of partitioning and formatting a logical drive as you would any other fixed disk added to your computer system 37 FastTrak TX2200 2300 TX4200 4300 User Manual Two Logical Drives Continued from Create Logical Drive step 7 above 1 Press Ctrl Y to allocate a portion of the disk drives to the first logical drive 2 Enter the desired capacity in MB for the first logical drive and press Enter The Define LD Menu displays again LD 2 2 38 Chapter 4 FastBuild Utility 3 Press the up and down arrow keys to select an available logical drive number and press Enter FastBuild tm Utility c 2004 2005 Promise Technology Inc Define LD Menu LD No Total Drv ID 2 2 Stripe Block NA Fast Init OFF Drive Assignments Channel ID Drive Model Capacity MB 1 Mas ST380013AS 39960 Mas ST380013AS 39960 2 3 Mas ST380013AS 80027 4 Mas ST380013AS 80027 4 Choose the RAID level and options for the second logical drive Note that the disk drives in Channels 1 and 2 reflect smaller capacities because a portion of their original capacity belongs to a different logical drive In this example the disk drive in Channel 4 is not assigned to a l
18. Server 2003 1 Start the installation e Floppy Install Boot the computer with the Windows Server 2003 installation diskettes e CD ROM Install Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows Server 2003 Setup window is generated press S to specify an Additional Device s Insert the FastTrak driver diskette into drive A and press Enter Choose Windows Promise FastTrak TX 2200 2300 4200 4300 tm Controller from the list that appears on screen and then press the Enter Press S to use the driver on the floppy disk and then press Enter to continue with installation The Windows Server 2003 Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include Windows Promise FastTrak TX 2200 2300 4200 4300 tm Controller NOTE If there are any additional devices to be installed specify them now When all devices are specified continue to the next step From the Windows Server 2003 Setup screen press the Enter Setup will now load all device files and then continue the Windows Server 2003 installation 27 FastTrak TX2200 2300 TX4200 4300 User Manual Existing Installation After installing the FastTrak TX Series RAID Controller card and rebooting your system Windows Server 2003 setup will show a Found New Hardware dialog box Under Windows 2003
19. The screen returns to the Delete LD Menu Press Esc to return to the Main Menu Controller Configuration From the Main Menu screen press 4 to display the Controller Configuration Options screen below the Controller Configuration Options screen provides diagnostic information 42 Chapter 4 FastBuild Utility System Resources The information in the System Resources section might be helpful for troubleshooting purposes The system IRQ used by the FastTrak card ATA IO Address XOR and HDMA IO Address Sequence Control IO Address Flash and SRAM IO Address Logical Drive Problems While disk drives are highly reliable on occasion a disk drive can fail Fault tolerant RAID 1 and 10 logical drives go Critical when a disk drive fails Non fault tolerant logical drives RAID 0 and JBOD go Offline when a disk drive fails FastTrak TX4310 tm BIOS Version 2 5 1 xx c 2004 2005 Promise Technology Inc All rights reserved TRACK MAPPING STATUS 1x2 RAID 1 39999M 4963 255 63 Critical Problem ic detected with Array 1 Critical Status A disk member of an array has failed or is not responding Pleae refer to your Promise User Manual for further details Press lt Ctrl F gt to enter FastBuild tm Utility When you boot your system the FastTrak BIOS screen informs you if there is a critical or offline logical drive Allow your PC to finish booting and use WebPAM to identify the failed drive and to rebuild yo
20. desktop PC users wanting to continually protect valuable data on their PC Should a drive that is part of a mirrored logical disk fail FastTrak TX2200 2300 and TX4200 4300 use the mirrored drive which contains identical data to assume all data handling When a new replacement drive is later installed FastTrak TX2200 2300 and TX4200 4300 rebuild data to the new drive from the mirrored drive to restore fault tolerance FastTrak TX2200 2300 and TX4200 4300 bootable BIOS supports individual drives larger than 137 GB With FAT32 and NTFS partitioning the logical disk can be addressed as one large single volume WebPAM Software The Web based Promise Array Management WebPAM RAID management software offers local management and monitoring of FastTrak disk arrays Browser based GUI provides email notification of all major events alarms memory cache management logging for Windows servers disk array maintenance rebuild and access to all components in disk array server controller data channels individual drives and enclosure For information on using WebPAM refer to Chapter 5 WebPAM on page 43 Key Features and Benefits The following information offers an overview of the major features of your new Promise FastTrak TX2200 2300 and TX4200 4300 Advanced Hardware Design Features Benefits Supports 66 MHz PCI bus Allows maximum data transfers of up to 266MB motherboards automatically per second 133 MB s in 33 MHz slo
21. drivers for Windows are included on the CD Drivers and installation instructions for Linux are downloadable from the Promise website at www promise com Important If you wish to include your current bootable drive using the Windows 2000 XP or Server 2003 operating system as part of a bootable Mirrored RAID 1 disk array you MUST install the FastTrak driver to this drive while it is still attached to your existing disk drive controller 25 FastTrak TX2200 2300 TX4200 4300 User Manual Make an Installation Floppy Diskette This procedure requires one write enabled blank 3 5 inch diskette Place your blank diskette in the appropriate drive 2 Insert the Promise CD into your CD ROM drive The display screen should open automatically If the display screen does not open click on MyComputer gt CD Drive D and double click on the Launch exe icon 3 Click on the Windows Driver button The Disk Copy Utility opens 4 Click the Create button in the Utility A confirmation box appears 5 Click the Yes button in the confirmation box The utility prepares your driver installation diskette When the utility is finished it displays a message 6 Inthe message click the OK button 7 Click the Exit button to close the Promise CD 26 Chapter 3 Install Drivers Windows Server 2003 New Installation The following details the installation of the FastTrak TX Series RAID Controller drivers while installing Windows
22. for each choice RAID 0 Advantages Disadvantages Implements a striped disk logical drive the data is broken down into blocks and each block is written to a separate disk drive I O performance is greatly improved by spreading the I O load across many channels and drives No parity calculation overhead is involved Not a true RAID because it is not fault tolerant The failure of just one drive will result in all data in an logical drive being lost Should not be used in mission critical environments Recommended Applications for RAID 0 e mage Editing Pre Press Applications e Any application requiring high bandwidth 100 Chapter 6 Technology RAID 1 Advantages Disadvantages Simplest RAID storage subsystem Very high disk overhead uses only design 50 of total capacity Can increase read performance by processing data requests in parallel since the same data resides on two different drives Recommended Applications for RAID 1 e Accounting e Payroll Financial Any application requiring very high availability RAID 10 Advantages Disadvantages Implemented as a mirrored logical drive Very high disk overhead uses only whose segments are RAID 0 logical 5096 of total capacity drives High I O rates are achieved thanks to multiple stripe segments Recommended Applications for RAID 10 e Imaging applications Database servers e General f
23. from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the A The electronic components on the FastTrak RAID Controller card FastTrak card or its subassemblies FastTrak TX2200 2300 TX4200 4300 User Manual Warning Before installing the adapter into an existing system backup any important or useful data Failure to follow this accepted PC practice could result in data loss Note The FastTrak TX Series RAID Controller card is a PCI Plug n Play PnP device No changes are necessary in the motherboard CMOS BIOS Setup for resources or drive types in most applications Install the FastTrak Card The FastTrak TX2200 2300 or TX4200 4300 Serial ATA RAID card fits into any available PCI slot on your PC s motherboard below e 32 bit PCI slot must be PCI 2 2 or 2 3 compliant The 32 bit portion of a 64 bit PCI or PCI X slot Chapter 2 Installation Pw Na Attaching screw U Bracket System frame FastTrak Serial ATA RAID card Motherboard Remove the cover of your system Install the FastTrak Serial ATA RAID card into the open PCI slot Fasten the controller card bracket to the system s frame Attach your system case s 2 or 4 pin LED cable to the LED connector on the FastTrak card see nstall the Disk Drives below FastTrak TX2200 2300 TX4200 4300 User Manual
24. is a collection of physical drives in a RAID To create a new logical drive 1 Click on the Logical Drive View amp icon 2 Click on the Create tab 69 FastTrak TX2200 2300 TX4200 4300 User Manual Select RAID Level Redundant Array of Independent Disks RAID combines multiple physical drives to form one logical drive C RAID 0 Data striped across 2 or more drives for increased performance but no data protection RAID 1 Mirrored pairs of drives for data protection with increased read performance RAID 40 Data mirrored then striped across 4 drives for double drive failure protection JBOD Just a Bunch Of Drives independent connected drives with no RAID interconnection EE 3 Select the radio button beside the RAID level you want for your logical drive WebPAM displays the RAID levels you can use with the available disk drives You can also select JBOD on this screen See Choosing a RAID Level on page 100 for information about the advantages and requirements of the available RAID levels and JBOD Select Drive Group Please select free drives or one logical drive that still have available space Select Drive Type C Free Drives Logical Drive 1 lt lt Prev Next hs 4 Inthe Select Drive Group 5 screen click on the radio button for one of the following Free Drives Select all Free unassigned disk drives Logical Drive Select the Free por
25. without restarting Compatibility Features Benefits Complies with PCI v2 3 Local Bus standard Provides highest level of hardware compatibility Complies with SATA Specification 1 0a Provides full compatibility with first generation Serial ATA hard drives Complies with Serial ATA II Extensions to Serial ATA 1 0a Specification Provides enclosure and drive monitoring compatibility Compliant with PCI Bus Master standard PCI Bus Master support Provides 32 bit I O and Bus Master and Serial ATA performance for optimal system performance Tested compatibility to coexist with motherboards that have integrated IDE controllers Improves system performance and minimizes system conflicts for new and existing installations Compatible with all major SATA generation 1 and SATA generation 2 phase 1 and phase 2 disk drives Promise performs verification testing with major drive manufacturers and development partners Features LBA support Supports drives greater than 137 GB capacity Supports BIOS Boot Specification All logical disks attached to the FastTrak card appear in the BBS compliant motherboards BIOS boot list Compatible with Promise SuperSwap enclosures Provides enclosure management including fan temperature and voltages FastTrak TX2200 2300 TX4200 4300 User Manual Specifications Low profile printed circuit board PCI Slot 33 M
26. 0 000 000 bytes of data for a 2TB drive Note that you cannot change the size of the sectors nor can you increase the number of address blocks above 4 billion As a result there are range limits imposed upon logical drive expansion as shown in the table above For example You can expand a 2 5 TB logical drive up to 4 TB Youcan only expand a 1 9 TB logical drive up to 2 TB See the table below 105 FastTrak TX2200 2300 TX4200 4300 User Manual Current LD Size Rectan Bee Sector Size 8 to 16 TB 16 TB 4096 bytes 4 to8 TB 8 TB 2048 bytes 2 to4 TB 4 TB 1024 bytes 0to 2 TB 2 TB 512 bytes You can direct WebPAM to expand a logical drive beyond the maximum expansion size However when expansion is finished your logical drive will be the maximum size listed in the table If you require a logical drive larger than the maximum expansion size 1 Backup the data from the current logical drive 2 Delete the current logical drive 3 Create a new logical drive with the desired capacity 4 Restore the data to the new logical drive Caution Before you begin logical drive Expansion or RAID Level Migration always back up your important data 106 Chapter 7 Support Frequently Asked Questions Pre Installation below Motherboard Issues page 108 System CMOS Issues page 108 Drive Issues page 109 Operating System Related Issues page 111 Installation Issues page 112
27. 0 GB Stripe Block Size 64 KB Write Cache None z Gigabyte Boundary None Initialization l Fast Initialization S Eua 12 For RAID 0 and RAID 10 logical drives select a Stripe Block Size of 32 64 18 14 or 120 KB 64 KB is the default See Stripe Block Size on page 102 for more information Select an Initialization policy from the dropdown menu Fastlnitialization Erases the Master Boot Record MBR of the physical drives being added to the logical drive Full Initialization Erases all sectors of the physical drives being added to the logical drive None No initialization This choice is not recommended Click the Finish button If there are physical drives available the Select RAID Level screen appears again where you can create an additional logical drive 72 Chapter 5 WebPAM senes terion renun Seon ition Achat O Logical Drive 1 RADI 64 KB 100 00 GB Functional de Assigned LD 1 1 Free 100 00 GB 59 95 GB Assigned LD 1 2 Free 100 00 GB 59 95 GB B B B to Logical Drive 1 Spare Invalid Click on the Logical Drive amp Icon to see all of the information about your new logical drive Before you can use your new logical drive you must partition and format the logical drive using your PC s operating system See Appendix A Partition and Format on page 121 for more information JBOD In WebPAM JBOD is
28. 16 Chapter 2 Installation Java Runtime Environment If you are planning to use other applications that rely on JRE or JDK always install them first before you install WebPAM WebPAM will use the existing JRE rather than installing a second one WebPAM will install JRE 1 4 on your system unless you already have JRE or JDK versions 1 3 0 or 1 4 Operating System Support On the Host PC where you install the FastTrak controller and WebPAM Promise Technology recommends Windows 2000 Windows XP Professional e Windows 2003 e Red Hat EL 4 0 e SuSE ES 9 0 The Utility Server supports these operating systems Choose one of them to take full advantage of all the features of WebPAM Install WebPAM Windows Follow these steps to install WebPAM on your Windows based PC or Server 1 Boot up the PC server and launch Windows If the computer is already running exit all programs 2 Insert the software CD into your CD ROM drive 3 PONDIS TIER on the Install SR S icon to opan i S 4 Double click on the Installer icon to launch it right ce The first WebPAM installation dialog box appears Go to Rrra WebPAM Installation for Windows and Linux continued on page 18 Linux Follow these steps to install WebPAM on your Linux based PC or Server 1 Boot up the PC server and launch the Linux GUI If the computer is already running exit all programs 2 Insert the software CD into your CD ROM drive 3 Inthe CD window double cli
29. 4KB is the default Applies to RAID O or 10 Press the arrow keys to move to Disk Assignments Press the spacebar to toggle between N and Y for each available drive Y means this disk drive will be assigned to the logical drive Assign the appropriate number of disk drives to your logical drive A disk drive that is not assigned to a logical drive will automatically function as a Hot Spare Drive Press Ctrl Y to save your logical drive configuration If you set Fast Init to ON the following message displays Fast Initialization Option has been selected It will erase te MBR of the disks lt Press Ctrl Y Key if youi are sure to erase it gt lt Press any other key to ignore this option gt Press Ctrl Y to perform the Fast Initialization Press any other key to skip it You have the option of using all of the disk drive capacity for one logical drive or allocating a portion to a second logical drive Press Ctrl Y to Modify Array Capacity or press any other key to use maximum capacity Choose one of the following Use the full capacity of the disk drives for a single logical drive Go to One Logical Drive below Splitthe disk drives among two logical drives This option does not apply to JBOD Go to Two Logical Drives on page 38 One Logical Drive Continued from Create Logical Drive step 7 above 1 2 3 Press any key except for Ctrl Y to use the full portion of the logical drive for one logical drive
30. Analysis and Reporting Technology is a feature of the disk drive software When this feature is supported the drive will pass SMART information to the FastTrak controller when it polls the physical drives Write Cache Status Indicates whether the disk drive s write cache is Enabled or Disabled You can change this status under the Settings tab see below Physical Drive Settings Physical Drive Settings allows you to enable or disable the Write Cache and Native Command Queuing NCQ on an individual physical drive To access the physical drive setting 1 Click on the Physical Drive View W icon in Tree View 2 Click on the Physical Drive n icon 3 Click on the Settings tab in Management View Physical Drive Information Information Settings Media Patrol BSL Locate Drive View Change Physical Drive Parameters Write Cache Enabled C Enable Disable NCQ Enabled Enable C Disable Submit Reset 4 Click the Write Cache Enable or Disable radio button 5 Click the NCQ Enable or Disable radio button 6 Click the Submit button Physical Drive Media Patrol The Physical Drive Media Patrol tab allows you to start Media Patrol on an individual physical drive You can also run Media Patrol on all physical drives at the same time see page 62 Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive sector by sector Media Patrol checks physical drives assigned t
31. Asked Questions liliis 107 Pre Installation 4 ce tp be oc is eR DE RE Rm 107 Motherboard Issues 000 cece eee eese 108 System CMOS Issues 0 0 e cece eee eee 108 Drive ISSUCS ooa gy pex des Dale gd ada Meg AUR ea 109 Operating System Related Issues 00055 111 Installation IssueS llle 112 Post Installation 2 00 cee eee 113 Performance Tips llle eee 113 Contact Technical Support 0 000 eee eee eee 114 Limited Warranty i cseteris tee Dep ER whee hugs RP 117 Return Product For Repair 0 0 e eee ee eee 119 Appendix A Partition and Format leeseeee 121 Appendix B Upgrades eee 125 BIOS and Firmware Upgrade 00e cece ences 125 Software Driver Upgrade 0 000 e eee eee 127 WebPAM Upgrade eis rcr rmx Ex RES E 130 vi Chapter 1 Introduction About This Manual below Overview page 2 FastTrak TX Series page 2 WebPAM Software page 3 Key Features and Benefits page 3 Specifications page 6 Thank you for purchasing Promise Technology s FastTrak TX2200 2300 or TX4200 4300 RAID Controller card About This Manual This User Manual describes how to setup use and maintain your FastTrak TX Series RAID Controller cards This manual includes a full table of contents chapter task lists and numerous cross references to help you find the specific information you are look
32. Explorer File Edit View Favorites Tools Help Qe O h ie A search 3z Favorites O7 s G Address ja http localhost 8080 promise gt Go Links z PROMISE TECHNOLOGY INC 2005 Promise Technology Inc All rights reserved of PTT TT oainnt 7 When the opening screen above appears 1 Type admin in the Login ID field 2 Type admin in the Password field 3 Click the Sign in button This is the default login for the Administrator Each user will have their own Login ID the User ID and password See Add a User on page 47 and Change a User s Password on page 51 for more information The Login ID and Password are case sensitive 132
33. Host IP address is always 127 0 0 1 If you log in over a network the actual IP address of the PC or server with the FastTrak card is shown Information Basic Information WebPAM version 21 0 3 Display Name HostSystem IP Address 127 0 0 1 Operating System Windows 2003 5 2 Java Virtual Machine Java HotSpot TM Client VM 1 4 2 b28 Sun Microsystems Inc The Information tab displays with information about the Host PC WebPAM Version The version number of the WebPAM software Display Name The display name of the Host PC localhost is the default IP Address 127 0 0 1 is the IP address of the Host PC accessed at the Host PC Other addresses such as 192 168 1 184 refer to a Host PC accessed over the network Operating System The Operating System running on the Host PC Java Virtual Machine The version number of JVM running on the Host PC 55 FastTrak TX2200 2300 TX4200 4300 User Manual Utility Configuration Use this function to make email settings for WebPAM and also to set the refresh interval for the Event Frame 1 Under Administrative Tools in Tree View click on the Utility Configuration icon Settings Configuration Display email of the person from Email Sender RaIDmanager promise com whom every email notification is sending out Email Server mail promise com Display name of the Email Server A Display subject of the every Email Email Subject Promise Co
34. Hz or 66 MHz Controller card dimensions TX2200 2300 4300 HWD 2 25 x 4 75 x 0 33 inches 57 x 121 x 8 mm TX4200 HWD 2 00 x 4 69 x 0 33 inches 57 x 119 x 8 mm Operating temperatures 32 to 122 F 0 C to 50 C Operating humidity 596 to 9596 non condensing Chapter 2 Installation Unpack Your FastTrak Card below Install the FastTrak Card page 8 Install the Disk Drives page 10 Create Your Logical Drive page 13 WebPAM Installation page 16 This Chapter is designed to quickly get your FastTrak TX Series RAID Controller card up and running If you plan to run the WebPAM software you must also install the driver appropriate to your operating system See Chapter 3 Install Drivers on page 25 Unpack Your FastTrak Card When you receive the FastTrak TX Series RAID Controller card the package should contain the items listed below FastTrak TX2200 2300 or TX4200 4300 Serial ATA RAID Controller card Quick Start Guide 0 65 m 26 inch Serial ATA data cables Two 1 5 Gb cables for TX2200 two 3 0 Gb cables for TX2300 four 1 5 Gb cables for TX4200 four 3 0 Gb cables for TX4300 Y power splitter cable one for TX2200 2300 two for TX4200 4300 CD with all Promise RAID Management WebPAM software Windows drivers and FastTrak TX2200 2300 TX4200 4300 User Manual If any of the items are missing or appear to be damaged please contact your dealer or distributor immediately Warning are sensitive to damage
35. LED Connectors I Port 2 0000 OOOO PROMISE a Channel 2 I J mm iir Port 1 SE L S oes FastTrak TX2200 ERRAT UU IN Management Connector FastTrak TX2200 2300 Serial ATA RAID Controller card Individual LED Aggregate LED Port1 Port 3 Connectors Connectors Channel 1 Channel 3 Management Port 2 Port 4 Connector Channel 2 Channel 4 nonna 099 OO OO TOOT DDDIDnn TUONO TIAM OS SS Ca stTrak TX4200 PROMISE SATA150 DU T LU FastTrak TX4200 Serial ATA RAID Controller card FastTrak TX2200 2300 TX4200 4300 User Manual SATA 300 d TT VOTO H H Va 9999 FROMISE FastTrak rx4300 MUN ONE FastTrak TX4300 Serial ATA RAID Controller card Port 1 Seen 1 Individual LED Aggregate LED Connectors Connectors Port 2 Management Channel 2 Connector Port 3 Channel 3 Port 4 Channel 4 2 Attach one Serial ATA data cable to each disk drive Then attach the other ends of the cables to the connectors on the FastTrak card above 3 Attach the Y cable power splitters to your Serial ATA disk drives If you are using a Promise SuperSwap 1100 or 4100 enclosure in your PC Connect the power cables
36. LED goes dark and WebPAM will report that the physical drive was unplugged When you replace the drive the LEDs will return to normal operation If you do not remove the physical drive click on the Located Release button to stop the Status LED from blinking For more information see the SuperSwap User Manual 68 Chapter 5 WebPAM Logical Drives Logical Drive View below Logical Drive Rebuild page 79 Create a Logical Drive page 69 Synchronize Redundancy Check JBOD page 73 All Logical Drives page 82 Delete a Logical Drive page 74 Logical Drive Synchronization Redundancy Check page 84 Logical Drive Initialization page 86 Logical Drive Activation page 86 Logical Drive Information page 74 Logical Drive Settings page 75 Logical Drive Migration and Expansion page 76 Logical Drive View Logical Drive View provides a list of all logical drives currently on the Host PC To access Logical Drive View click on the Logical Drive View amp icon in Tree View Logical Drive View Information Create Delete Synchronization Schedule Logical Drive Overview Assigned Hame RAID Level Status Background Activity Capacity Logical Drive 1 RAID 5 Functional Idle 105 00 GB From this screen you can click on the links to access information and functions of individual logical drives and use the Create and Delete features Create a Logical Drive A logical drive
37. Logical Drive E icon 2 Under Schedule click the Disable radio button Controller Lock Controller Information Settings Schedule Lock Lock Controller Lock Controller for 5 Y Minute s EE The Lock tab displays lock status and enables you to lock or unlock a subsystem controller The locking mechanism isolates the controller during maintenance operations and other periods when you want to avoid interruption from other users trying to access the logical drives under this controller To lock the Controller on the Host PC Click on the Controller e icon in Tree View 2 Select the Lock tab in Management View 3 From the dropdown menu select a period of time to hold the lock The lock time range is 1 to 30 minutes 4 Click on the Lock button to set the lock The lock will release itself automatically at the end of the period you specified 5 Torelease the lock before the scheduled time click the Unlock button 61 FastTrak TX2200 2300 TX4200 4300 User Manual Physical Drives Physical Drive View below Physical Drive Media Patrol Media Patrol Schedule page 62 page 65 Physical Drive Information Physical Drive Bad Sector Log page 64 page 67 Physical Drive Settings page 65 Locate a Physical Drive page 68 Physical Drive View Physical Drive View Information Merge Media Patrol Schedule Physical Drive Overview Drive Model Port H
38. M Double click on the WebPAM icon on your Windows desktop right Or 1 2 ai Promise Launch your Browser WebPAM 2 0 In the Browser address field type in the IP address of the Host PC as explained below If you did not choose the External Security option during WebPAM installation use the Regular connection If you chose the External Security option during WebPAM installation use the Secure connection Regular Connection e WebPAM uses an HTTP connection 0 5 http e Enter the Host PC s IP address 127 0 0 1 or localhost Enterthe Portnumber 200 eee eee eee 8080 e Addtolaunch WebPAM 0200s eee eee promise Together your entry looks like this http 127 0 0 1 8080 promise or http localhost 8080 promise Secure Connection WebPAM uses a secure HTTP connection https e Enter the Host PC s IP address 127 0 0 1 or localhost e Enter the Port number 0 020000 0 ee eeeeee 18443 e Add to launch WebPAM 000 c ee eee eee promise Together your entry looks like this https 127 0 0 1 8443 promise or https localhost 8443 promise 131 FastTrak TX2200 2300 TX4200 4300 User Manual Note that the IP address shown above applies to a log in at the Host PC When you log in over a network you will enter the Host PC s actual IP address E Promise Array Manager Login Microsoft Internet
39. MENT applies ol C do notacceptthe terms ofthe license agreement 6 When the License Agreement appears above click the I accept the terms of the license agreement radio button Then click the Next button IS Promise WebPAM 2 0 InstallShield Wizard Click Next to install Promise WebPAM 2 0 to this directory or click Browse to install to a different directory Directory Name csProgram FilesiPromiseWebPAM 2 0 Browse WebPAM 19 FastTrak TX2200 2300 TX4200 4300 User Manual 7 When the Choose Install Folder screen appears above make your selection of a folder for the WebPAM applications you are installing The default folder is C Program Files Promise WebPAM 2 0 If you want a different folder type its location or click the Browse button and select a new location If you change your mind and want the default location click on the Back button then the Next button Click the Next button when you are finished iS Promise WebPAM 2 0 InstallShield Wizard WebPAM has the ability to be installed with or without Secure Sockets Layer SSL support The setting can be changed at anytime Please read the WebPAM User s Manual for additional information V External SSL Security WebPAM 5 87m InstallShield u ee Back i 8 When the SSL Security Options screen appears above you can check External Security An explanation follows Extern
40. PROMISE TECHNOLOGY INC FAST IRAK 1X2200 TX2300 1X4200 TX4300 LEER MANUAL FastTrak TX2200 2300 TX4200 4300 User Manual Copyright 2005 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied including but n
41. S This is usually an option in the PnP section of your CMOS e Otherwise switch the FastTrak card to a different PCI slot Motherboard Issues Freeing additional IRQ resources Since the Promise card supports PCI Interrupt sharing it is possible to use IRQs already assigned to another PCI card Interrupt Sharing is not supported with onboard IDE controllers If the onboard IDE controller s are not used you may disable the controllers to free IRQ 14 and or 15 Configuring PCI IRQ resources Setting the IRQ for a particular PCI slot will be different depending on the motherboard BIOS This setting is usually made in the PCI Configuration and or Plug and Play PnP section of the motherboard BIOS setup Consult your motherboard manual for information that is specific to your motherboard System CMOS Issues Set motherboard CMOS Boot sequence to boot to FastTrak Controller On some Motherboard BIOS it is necessary to set the Boot sequence to SCSI A C since the Promise card is identified as a SCSI card Motherboard CMOS displays C or D drive failure during startup See the Drive Related Errors section Using an onboard IDE card with FastTrak Controller If an onboard IDE controller is installed with hard disks enable support in the Motherboard Standard CMOS Setup for the drives Note that the onboard IDE hard drives will then be the bootable hard disk unless the system BIOS has a boot sequence setting with the option to specify bo
42. TX4200 4300 RAID controller card See Chapter 4 Installing Drivers on page 33 FastTrak TX Series Promise originally designed the FastTrak TX2200 2300 and TX4200 4300 as a cost effective high performance RAID controller cards that add performance and or reliability to PC desktops and or servers using Serial ATA drives FastTrak TX2200 2300 have two independent data channels to support a maximum of two Serial ATA drives and supports e Stripe RAID 0 Identical drives can read and write data in parallel to increase performance Mirror RAID 1 Mirror increases read performance through load balancing and elevator sorting while creating a complete backup of your files FastTrak TX4200 4300 have four independent data channels to support a maximum of four Serial ATA drives and supports e Stripe RAID 0 Identical drives can read and write data in parallel to increase performance Mirror RAID 1 Mirror increases read performance through load balancing and elevator sorting while creating a complete backup of your files e Mirror Stripe RAID 10 Combining mirror with stripe offers both high read write performance and fault tolerance A FastTrak TX2200 2300 or TX4200 4300 striped logical disk can double the sustained data transfer rate of Serial ATA drives Chapter 1 Introduction FastTrak TX2200 2300 and TX4200 4300 offer fault tolerant data redundancy for entry level network file servers or simply for
43. Trak driver diskette into drive A and press Enter Choose Windows Promise FastTrak TX 2200 2300 4200 4300 tm Controller from the list that appears on screen and then press the Enter Press S to use the driver on the floppy disk and then press Enter to continue with installation The Windows XP Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include Windows Promise FastTrak TX 2200 2300 4200 4300 tm Controller NOTE If there are any additional devices to be installed specify them now When all devices are specified continue to the next step From the Windows XP Setup screen press the Enter Setup will now load all device files and then continue the Windows XP installation 29 FastTrak TX2200 2300 TX4200 4300 User Manual Existing Installation After installing the FastTrak TX Series RAID Controller card and rebooting your system Windows XP setup will show a Found New Hardware dialog box 1 2 3 Insert the FastTrak driver diskette into the A drive Choose Install the software automatically and press the Enter key Choose Windows Promise FastTrak TX 2200 2300 4200 4300 tm Controller from the list that appears on screen and then press the Enter key If using a driver that has not been digitally signed by Microsoft you will be asked if you want to continue the installation Click Continue anyway When the New
44. ackage to the FastTrak controller Go to step 3 below 125 FastTrak TX2200 2300 TX4200 4300 User Manual Step 3 Install the BIOS Package Cautions Before you begin backup any important or useful data Do NOT skip any steps in the procedure Do NOT power off your PC during the procedure Boot your PC from the DOS bootable diskette When the A3 prompt appears remove the DOS bootable diskette and insert the FastTrak Upgrade diskette Find your model of FastTrak controller and type corresponding line at the A gt prompt e TX2200 type pflash f 571 bin and press Enter e TX2300 type pflash f 771 bin and press Enter e TX4200 type pflash f 519 bin and press Enter e TX4300 type pflash f 719 bin and press Enter When the A3 prompt appears remove the upgrade diskette and insert the DOS bootable diskette Reboot your PC from the DOS bootable diskette When the A3 prompt appears remove the DOS bootable diskette and insert the FastTrak Upgrade diskette Find your model of FastTrak controller and type corresponding line at the A3 prompt e TX2200 type pflash f 571 bin and press Enter e TX2300 type pflash f 771 bin and press Enter e TX4200 type pflash f 519 bin and press Enter e TX4300 type pflash f 719 bin and press Enter When the A3 prompt appears remove the FastTrak Upgrade diskette Reboot your PC normally This completes BIOS upgrade procedure Note For sys
45. al SSL Security Applies security to all connections involving the Internet or outside your company firewall Security options are invisible to authorized users Promise Technology provides a default certificate for the server as well as for internal data communication However in some cases it is always better to install and verify your own certificate for the webserver And and if possible verify certificate by certificate authority like Verisign or Thwate See your MIS Administrator for guidance Click the Next button when you have made your choice 20 Chapter 2 Installation IS Promise WebPAM 2 0 InstallShield Wizard Please read the summary information below Promise WebPAM 2 0 will be installed in the fallowing location CAProgram Files PromiseWvebPAM 2 0 with the following features Default Installation for a total size 76 7 MB WebPAM TL Back Install x Cancel 9 When the Installation Summary screen appears above review your choices To make changes click the Back button To continue click the Install button 21 FastTrak TX2200 2300 TX4200 4300 User Manual IS Promise WebPAM 2 0 InstallShield Wizard Please read the summary information below The InstallShield Wizard has successfully installed Promise WWebPAM 2 0 Choose Finish to exit the wizard WebPAM id Finish N 10 When the Install Complete screen appears above the installation pro
46. al drive whose initialization you want to pause 3 Click on the Initialization tab in Management View 4 Click the Pause button The initialization process stops 5 Click the Resume button The initialization resumes from the point where you paused it Logical Drive Activation This feature enables you to designate a hot plug and play logical drive It will become available in a future release of the FastTrak Controller card Logical Drive Critical Offline A fault tolerant logical drive RAID 1 or 10 goes critical when a disk drive is removed or fails Due to the fault tolerance of the logical drive the data is still available and online However once the logical drive goes critical it has lost its fault tolerance and performance may be adversely affected If the fault was caused by a failed disk drive that was removed the drive must be replaced by another drive either identical or larger in order for the RAID system to rebuild and restore optimal configuration 86 Chapter 5 WebPAM A non fault tolerant logical drive RAID 0 goes offline when a disk drive is removed or fails Since the logical drive is not fault tolerant the data stored in the disk array is no longer accessible If one disk drive fails all of the data on the logical drive is lost You must replace the failed drive Then if the logical drive had more than one disk drive delete the logical drive and re create it Restore the data from a bac
47. ay occur when the Master Boot Record MBR of one of the drives has become corrupt or bad Removing erasing the MBR will remedy any issue related directly to a bad MBR Warning Before removing the MBR of the drive s backup any existing data Removal of the MBR of any disk drive permanently deletes all existing data on the drive To erase the MBR follow these steps 1 Backup any important data from the disk array 2 Note the disk array information including which drives are used the number of drives RAID Level etc 3 Delete the disk array 4 Create a new disk array using the specifications from the previous disk array 5 During the disk array creation process n FastBuild set the Fast Init feature to ON In WebPAM select Fast or Full Initialization 6 Partition and format the disk array using your PC s operating system See Appendix A Partition and Format on page 121 Unable to partition or format disk array See The disk array constantly goes critical or offline during reboot above Cannot rebuild mirrored RAID 1 disk array See The disk array constantly goes critical or offline during reboot above Fatal errors or data corruption are constantly reported when reading or writing to the disk array See The disk array constantly goes critical or offline during reboot above Operating System Related Issues The Operating System no longer boots after creating a Mirrored disk array us
48. b enables you to migrate or expand a logical drive Migration is the process of changing the RAID level of an existing logical drive Expansion is the process of adding more physical drives to a logical drive while keeping the same RAID level The Migration feature applies to certain combinations of RAID level and number of physical drives as described in the table below FastTrak TX2200 TX2300 From To Result RAID 0 1 drive RAID 0 2 drives Increased performance and capacity RAID 1 2 drives Adds redundancy FastTrak TX4200 TX4300 From To Result RAID 0 1 drive RAID 0 2 3 or 4 drives Increased performance and capacity RAID 1 2 drives Adds redundancy RAID 0 1 or 2 drives RAID 10 4 drives Increased performance and capacity adds redundancy RAID 1 2 drives RAID 10 4 drives Increased performance and capacity Migration and Expansion are not available for JBOD For more information see Logical Drive Expansion on page 103 and RAID Level Migration on page 104 You can set up an Migration to begin immediately on demand or schedule a Migration for a time when there is less demand on the RAID system On Demand To migrate a logical drive 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive amp icon of the logical drive you want to migrate 3 Click on the Migration tab in Management View 76 Chapter 5 WebPAM
49. boxes to select rights for this user Right Meaning Creation Permission to create a logical drive and a spare drive Deletion Permission to delete a logical drive and a spare drive Maintenance Permission to migrate rebuild and synchronize a logical drive to run Media Patrol on a physical drive make controller and physical drive settings Notification Permission to receive notification of events affecting the logical drive 9 Click on the Submit button Event Notification 1 In Tree View click on the User Management Es icon User Management Information Create Delete OUser List User ID Display Hame Email sam Samuel Adams sadams promise com admi Super user 2 Click on the User ID link 3 Click on the Settings tab 48 Chapter 5 WebPAM Information Settings Events tech pubs pc 127 0 0 1 Email Notification v Select All Events Select All Information Events M Select All Warning Events Select All Error Events Disk Events I Disk Plugged In I Disk BSL Update I Disk BSL Cleared V Disk Error Fixed V Disk Patrol Progress Disk Medial Patrol Started iv Memory Multi Bit Error Other Events M unknown Ex The image above was shortened to fit into the available space Check the boxes of the notification events that you want to have reported to you via email and popup messages To select events by their severity check one of the four Se
50. cess is finished Click the Finish button 22 Chapter 2 Installation iS Promise WebPAM 2 0 InstallShield Wizard Promise WebPAM has been finished to install We suggest you going to Promise Warranty Registration web site and registering it and your data for support service You can click the following check box to go to Warranty Registration web site or not Promise thank for your choice WebPAM J ry InstallShield v 11 When the Install Complete screen appears above the installation process is finished Click the Finish button to go to the Promise Registration website Important Registration of your FastTrak and WebPAM provides useful information that helps Promise Technologies to offer better products and support Please take a few minutes to register Thanks This completes the WebPAM installation Go to Chapter 5 WebPAM on page 45 for information about using WebPAM FastTrak TX2200 2300 TX4200 4300 User Manual 24 Chapter 3 Install Drivers Make a Driver Installation Diskette page 26 Windows Server 2003 New page 27 e Exsting page 28 e Confirm page 28 Windows XP New page 29 Exsting page 30 e Confirm page 30 e Windows 2000 New page 31 Exsting page 32 e Confirm page 32 Following are driver installation procedures for the Windows operating systems that support the FastTrak TX Series RAID Controller card The FastTrak
51. ck on the webpam bin icon to begin installation right webpamxxxx bin 17 FastTrak TX2200 2300 TX4200 4300 User Manual 4 When the Run or Display dialog box appears click Run in Terminal After several moments the Terminal window closes and the first WebPAM PRO installation dialog box appears WebPAM Installation for Windows and Linux continued The first WebPAM installation dialog box appears as shown below ffs Promise WebPAM 2 0 InstallShield Wizard 3 lol xl Welcome to the InstallShield Wizard for Promise WebPAM 2 0 The InstallShield Wizard will install Promise WebPAM 2 0 on your computer To continue choose Next Promise WebPAM 2 0 Promise Technology Inc httpvAwww promise coms WebPAM 5 When the Introduction screen appears above click the Next button 18 Chapter 2 Installation IS Promise WebPAM 2 0 InstallShield Wizard OEM SOFTWARE USAGE AND DISTRIBUTION LICENSE AGREEMENT IMPORTANT By opening this package or installing distributing or using the SOFTWARE you agree to the terms ofthis Agreement Do not open this package until you have carefully read and agreed to the following terms and conditions If you do not agree to the terms of this Agreement promptly return the unopened package Please also note Web PA M If you are an OEM the complete LICENSE AGREEMENT applies If you are an End User only Exhibit A the PROMISE LICENSE AGREE
52. created managed and deleted the same as a logical drive You can also use the FastTrak BIOS for this purpose See the FastTrak User Manual for more information on the BIOS JBOD on port 04 00 JBOD 80 02 GB Functional ined LD 4 1 B B B to JBOD on port 04 00 Spare mn Invalid JBODS do not have Settings Rebuild Migration Synchronization or other functions that pertain to Logical Drives 73 FastTrak TX2200 2300 TX4200 4300 User Manual If you attach a physical drive that was initialized using Windows disk management that drive will be automatically recognized as a JBOD by the FastTrak controller and WebPAM Delete a Logical Drive Warning When you delete a logical drive you delete all data on the logical drive Be sure to backup any important data before you delete a logical drive To delete a logical drive 1 Click on the Logical Drive View E icon 2 Select the Delete tab Logical Drive View Information Create Delete Synchronization Schedule Q Logical Drive Overview Select Assigned Hame RAID Level Status Background Activity Capacity IV PROMISE LD 1 RAID 0 Functional Idle 149 06 GB Check the box to the left of the logical drive you want to delete Click the Submit button In the Confirmation box click the OK button In the Warning box click the OK button The selected logical drive is deleted on Pw Logical Drive Information
53. drive 1 Click on the Physical Drive View wl icon in Tree View 2 Click on the Physical Drive iJ icon Physical Drive Information RI Basic Information Drive Model Serial Number Firmware Version Port Number Target ID Enclosure Drive Information ST380013AS 5JV981T9 318 1 SuperSwap 4100 Drive Status Functional Background Activity Idle Capacity 80 02 GB Ultra DMA Mode 6 S M A R T Status Healthy White Cache Status Enable Q Graphic View J Drive on Port 1 80 02 GB Free 79 95 GB B BB signee BB spare Besse The information tab displays the following information Drive Model The disk drive manufacturer s model name or number Serial Number The serial number of this disk drive Firmware Version The version number of the firmware on this disk drive Enclosure The model of SuperSwap enclosure in which the disk drive is installed If there is no SuperSwap enclosure the field says None Drive Status The operational of this disk drive Functional means normal Others include Offline Background Activity The current background activity affecting this disk drive Idle means no activity Others include Initializing and Rebuilding Capacity The data capacity of this disk drive in GB Ultra DMA Mode The UDMA mode in which this disk drive currently operates 64 Chapter 5 WebPAM M A R T Status SMART an acronym for Self Monitoring
54. dule List Select Target Action Hame Description All Logical r Drive s n ST380013AS Media Patrol Start at 05 30 every Sunday Delete Reset Synchronization Start at 03 00 every Sunday Information Settings Schedule Lock Click on the Schedule tab to access scheduled background processes such as Rebuild Media Patrol Expansion Migration Initialization and Synchronization To access or schedule a Rebuild Expansion Migration Initialization or Synchronization click on the Logical Drive icon in Tree View then select the appropriate tab in Management View To access or schedule a Media Patrol click on the Physical Drive icon in Tree View then select the Media Patrol tab in Management View Delete a Scheduled Process Controller LA Schedule List Select Target Action Hame Description ri All Logical Drive s Synchronization Start at 03 00 every Sunday ST3800134S Media Patrol Start at 05 30 every Sunday Reset Information Settings Schedule Lock To delete a scheduled process Click on the Controller e icon in Tree View Select the Schedule tab in Management View Check the box to the left of the process you want to delete Click the Delete button In the Confirmation box click the OK button gu por que n Alternative method to delete a scheduled process 60 Chapter 5 WebPAM 1 Goto its function tab under the Physical Drive H icon or
55. e eee eee aee 17 Operating System Support 0 0 0 0 0 ce eee eee 17 Install WebPAM 0000 cee ee IR 17 Chapter 3 Install Drivers 20000 eee ees 25 Make an Installation Floppy Diskette 0 26 Windows Server 2003 New Installationis ws 164 h 284 amelie s Y Pru nad iedawd 27 Existing Installation aari ieo Eaa EEE eee 28 Confirm Installation eI 28 Windows XP New Installation ii siete eurer soe aed Pode rbd 29 Existing Installation llle 30 Confirm Installation cR 30 Windows 2000 New Installation ud ees oed hx PE Rc EE A 31 Existing Installation llle 32 Confirm Installation eee RII 32 FastTrak TX2200 2300 TX4200 4300 User Manual Chapter 4 FastBuild Utility 20 200 eee 33 FastTrak BIOS a eee ree Beslan ati ee pe ee et 33 Main Menu 2 200 cee eee 34 View Drive Assignments 000 eee eee eee 35 Create a Logical Drive 0 0 cee eee 36 One Logical Drive 0060 cee eee 37 Two Logical Drives 0 0 cee eee 38 View Drive Assignments Split Disk Drives 40 Delete Logical Drive 0 cece eee 41 Controller Configuration llle 42 System Resources 20 c cece eee esee 43 Logical Drive Problems 0 000 c eee ee 43 Chapter 5 WebPAM 0 ccc eee eee eee 45 Log in to WebPAM 5 tea utiois dae au nigh
56. ears click Continue Anyway Under Completing the Hardware Update Wizard click Finish Click Yes to restart your PC Remove the FastTrak Driver diskette Red Hat Enterprise Linux 4 0 DOP ON Insert FastTrak Driver diskette into the floppy drive Log in as root Run mount r dev fd0 media floppy Run cd media floppy Run sh install When the Installer asks You are installing a driver on an existing OS Is it true y n type Y and press Enter Run cd umount media floppy Remove the FastTrak Driver diskette Run reboot to restart the system 128 Appendix B Upgrades SuSE Linux ES 9 0 Insert FastTrak Driver diskette into the floppy drive Log in as root Run mount dev fd0 media floppy Run cd media floppy Run install Run cd umount media floppy Remove the FastTrak Driver diskette Run reboot to restart the system DON OD oR Q NOS 129 FastTrak TX2200 2300 TX4200 4300 User Manual WebPAM Upgrade Follow this procedure to upgrade the WebPAM Software on your PC or server Step 1 Download the WebPAM File 1 2 3 Go to the Promise website www promise com support Click on Downloads Click on the Select Product popup menu and choose FastTrak TX2200 TX2300 TX4200 or TX4300 Click on the Select Category popup menu and choose Utility Click the GO button The list of the current WebPAM software displays Promise provides versions of WebPAM software for Windows and
57. eb RED UM 45 Regular Connection 0 0c eee 45 Secure Connection 2000 c eee eee 45 Log out of WebPAM oie nadie gets aes ner E REGERE RH RR 47 User Management 0 0 e eee lene 47 Adda User sii Sas Gated ood ie baie es oe be qe ear he S ve 47 Event Notification 0 0 cee eee 48 Delete a User x isui ceseingketxber ek t bale Ru eed as 51 Change a Users Password 0 00 e cece neces 51 Change a User s Email Address 0 0000 eeu 52 Change a User s Access Rights 0 000e0 eee 53 Host Management EERE EE E KAE AS 55 Utility Configuration essas aeaaaee 56 Fasthtak eu ENEE da PARU EE e E BR RE 57 Controllers 2 eusooskiiQ see EMEN ae eb pp SEE ates 58 Controller Information 0 00 000 e eee eee 58 Controller Settings 0 00 c eee eee 59 Controller Schedule 0000 cece eee eee eee 60 Controller Lock uis e sede wen be RERO Heed 61 Physical Drives sese reb edie e ier ne EUER eae 62 Physical Drive View sllleeelleel nl 62 Media Patrol Schedule 0 0c eee eee 62 Physical Drive Information lesen 64 Physical Drive Settings liliis lessen 65 Physical Drive Media Patrol 000000 eee eee 65 Physical Drive Bad Sector Log 20200 eee eeee 67 Locate a Physical Drive 0 0 cece eee eee 68 Contents Logical Drives s i sesi or naa D a D eee 69 Lo
58. ed drives have a red frame 5 Click the Start Now button 79 FastTrak TX2200 2300 TX4200 4300 User Manual You can monitor Rebuild progress on the Logical Drive Rebuild tab Click the respective buttons to pause and resume the Rebuild Click the Abort button to stop the Rebuild After an abort click the Restart button to start the Rebuild from the beginning zero percent Scheduled To schedule a Rebuild 1 Click on the Logical Drive View amp icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to rebuild 3 Click on the Rebuild tab in Management View 80 Chapter 5 WebPAM Logical Drive Information orne mannna Assigned 37 00 GB Assigned 37 00 GB Assigned 37 00 GB B B Bess Synchronizatio 18 o gt 01 07 2005 10 30 09 21 2004 hh mm MMiddlyyyy 4 Select the physical drive you want to rebuild Available drives have a black frame Selected drives have a red frame 5 Click on the Enable radio button 6 From the dropdown menus select a start time Start time is based on a 24 hour clock 7 Click in Start At field to display a popup calendar 8 Click on the start date in the calendar or enter a date manually 9 Click the Schedule button Cancel a Schedule If you want to cancel the scheduled Rebuild do the following 1 Click on the Logical Drive View amp icon in Tree View Click on the Logical Drive E ico
59. ee disk drive See Controller Settings on page 59 and Logical Drive Rebuild on page 79 for more information on how spare drives work Spare Drive View Spare Drive View provides a list of all spare drives currently on the Host PC To access Spare Drive View click on the Spare Drive View eil icon in Tree View Spare Drive View Information Create Delete Graphic View J Drive on Port4 74 53 GB Dedicated Spare 74 53 GB B B E Spare Hl Invalid From this screen you can view the current Spare Drives and click on the tabs to access the Create and Delete features Create a Spare Drive To create a spare drive 1 Click on the Logical Drive View eil icon 2 Click on the Create tab 92 Chapter 5 WebPAM 5 Spare Drive View RN Information Create Delete Spare Drive Parameters Spare Drive Type Logical Drive 1 z L Drive on Port 74 53 GB Assigned Free 37 27 GB 37 20 GB L Drive on Port3 74 53 GB Assigned Free 37 27 GB 74 45 GB J Drive on Port 74 53 GB Free 74 53 GB EE B B Blois From the Logical Drive dropdown menu select Global Spare This Spare Drive can be used by any qualified Logical Drive Logical Drive The name of the logical drive to which this Spare Drive will be assigned or dedicated Click on a disk drive to select it Available drives have a black frame Selected drives have a red frame Dri
60. elect it The Define LD Menu for the logical drive number you selected will next appear below 5 Choose the RAID Level you want In the Define LD Menu section press the Spacebar to toggle through logical drive types e RAID 0 Stripe e RAID 1 Mirror RAID 10 Stripe Mirror e JBOD Single Drive 14 Chapter 2 Installation 6 Press the arrow keys to move to the next option Option choices depend on the RAID Level you selected e Fast Init erases the Master Boot Record MBR of the disk drives when this feature is set to ON Applies to RAID 0 1 or 10 e Stripe Block Size Press the Spacebar to toggle through 32 64 or 128KB 64KB is the default See Stripe Block Size on page 102 for more information Applies to RAID 0 or 10 7 Press the arrow keys to move to Disk Assignments Press the spacebar to toggle between N and Y for each available drive Y means this disk drive will be assigned to the logical drive Assign the appropriate number of disk drives to your logical drive Refer to the table under Install the Disk Drives on page 10 A disk drive that is not assigned to a logical drive will automatically function as a Hot Spare Drive 8 Press Ctrl Y to save your logical drive configuration You have the option allocating a portion to a second logical drive This option is discussed under Create a Logical Drive on page 36 9 Press any key except for Ctrl Y to use the full portion of the lo
61. em now When all devices are specified continue to the next step From the Windows 2000 Setup screen press Enter Setup will now load all device files and then continue the Windows 2000 installation 31 FastTrak TX2200 2300 TX4200 4300 User Manual Existing Installation After installing the FastTrak TX Series RAID Controller card and rebooting your system Windows 2000 setup will show a New Hardware Found dialog box Under Windows 2000 PCI Mass Storage Controller will be displayed 1 2 Choose Add New Hardware Wizard from the list and then press Enter Choose Add Troubleshoot a device and click Next The new hardware wizard will show device list Choose Mass Storage controller and click Next At the following screen click Finish Choose Display a list the known drivers for this device so that can choose a specific driver then click Next When the Windows 2000 supported SCSI adapter drivers list appears click Have disk Insert the FastTrak driver diskette in drive AA Type AAWin2000 in the text box Click OK Choose Windows Promise FastTrak TX 2200 2300 4200 4300 tm Controller from the list that appears on screen then click Next Click Yes to confirm continue the installation and copy the driver to system Remove the diskette and click Finish to restart the system Windows 2000 will then restart for the driver installation to take effect Confirm Installation 1 Right click on t
62. er user 2 Click on the User ID link for the user whose access rights will change 3 Click on the Settings tab 53 FastTrak TX2200 2300 TX4200 4300 User Manual Email Host User Rights Host Hame tech pubs pc Creation Rights User Management Information Settings Events User Settings User ID sammy Display Name Samuel Adams sadams promise com Deletion Rights Notification Rights Vv Maintenance Rights Iv Iv 4 Eua Under Host User Rights check the boxes to select rights for this user Right Meaning Creation Permission to create a logical drive and a spare drive Deletion Permission to delete a logical drive and a spare drive Maintenance Permission to migrate rebuild and synchronize a logical drive to run Media Patrol on a physical drive make controller and physical drive settings Notification Permission to receive notification of events affecting the logical drive 5 6 Uncheck the boxes of rights to be deleted Click the Submit button 54 Chapter 5 WebPAM Host Management This function provides information only There are no user settings To access Host Management 1 Under Administrative Tools in Tree View click on the Host Management a icon Information OHost List IP Address Display Name HostSystem Under Host List click on the link to the host you want to see The
63. es a secure HTTP connection https Enter the Host PC s IP address 127 0 0 1 or localhost Enter the Port number 00020200 0c eeeeee 8443 Add to launch WebPAM 000 cee eee eee promise Together your entry looks like this https 127 0 0 1 8443 promise or https localhost 8443 promise 45 FastTrak TX2200 2300 TX4200 4300 User Manual Note that the IP address shown above applies to a log in at the Host PC When you log in over a network you will enter the Host PC s actual IP address E Promise Array Manager Login Microsoft Internet Explorer File Edit View Favorites Tools Help z Q Back O ig JP Search Favorite O S B Address ja http flocalhost 8080 promise J gt Go Links PROMISE TECHNOLOGY INC 2005 Promise Technology Inc All rights reserved PPT TT hoanne 7 When the opening screen appears above 1 Type admin in the Login ID field 2 Type admin in the Password field 3 Click the Sign in button This is the default login for the Administrator Each user will have their own Login ID the User ID and password See Add a User on page 47 and Change a User s Password on page 51 for more information The Login ID and Password are case sensitive 46 Chapter 5 WebPAM Log out of WebPAM There are two ways to log out of WebPAM PRO A Close your browser window Cl
64. evel format it to correct the problem Do NOT do this Low level formatting is unnecessary and generally does not correct problems commonly experienced If you think the disk drive is faulty run the drive manufacturer s diagnostic utility on it Errors such as bad sectors or ECC CRC failure are best remedied by completely replacing the drive For this reason do NOT low level format the drives attached to the FastTrak controller Do I have to install disk management software on my disk array in order to access the full storage capacity of drives No Disk management software will only complicate things The disk array should be fully addressable by your OS as it is Remember that some operating systems have varying limits on the sizes of partitions and disk arrays that can be defined Consult your OS documentation about partitioning larger drives 109 FastTrak TX2200 2300 TX4200 4300 User Manual What system BIOS setup settings do I use for the drives on the FastTrak None The drives on the FastTrak TX Series are supported by the FastTrak BIOS and or OS drivers not by your system BIOS How do partition format my FastTrak disk array The FastTrak TX Series represents the disk array as a single disk drive to your system Therefore anything that you can do to a single disk drive you can do to a FastTrak disk array You can partition the disk array as you see fit using any file system you want Critical disk array array
65. ft menu click on Disk Management The Disk Management window opens with your new disk array identified as Disk 1 The Initialize Wizard appears automatically 121 FastTrak TX2200 2300 TX4200 4300 User Manual Computer Management Computer Management Local System Tools fa Event Viewer z Shared Folders Local Users and Groups volume E Performance Logs and Alerts a Device Manager amp Storage E Removable Storage Disk Defragmenter Disk Management fe Services and Applications Layout_ Type File System status Capacity Free Space Initialize and Convert Disk Wizard Welcome to the Initialize and Convert Disk Wizard This wizard helps you to initialize new disks and to convert empty basic disks to dynamic disks You can use dynamic disks to create software based RAID volumes that can be mirrored or they can be striped or spanned across multiple disks You can also expand single disk and spanned volumes without having to restart the computer After you convert a disk to dynamic you can only use Windows 2000 and later versions of Windows on any volume of that disk To continue click Next In the following windows select Disk 1 to Initialize Do not select any disks to 81 x Capacity Free Space Healthy System 37 26 GB 25 92 GB New Partition Properties Help 3 Click the Next button to start the Wizard 4 Co
66. gical Drive View eelsleee I 69 Create a Logical Drive 2 0 0 cee eee 69 JBOD uL ES Intl Lp te E een a Sed 73 Delete a Logical Drive llle 74 Logical Drive Information leeren 74 Logical Drive Settings llle 75 Logical Drive Migration and Expansion 76 FastTrak TX2200 TX2300 0 cee eee eee 76 FastTrak TX4200 TX4300 22 0000007e 76 On Demand iu erwin em Rr eae ead ah PRA 76 Scheduled sua Da ward xot tte Sae es eda Qo des 77 Cancel a Schedule 00000 cece eee eee 78 Logical Drive Rebuild errea nr SAEIA 79 On Denamh wf 4 2 Gian iced na Gruen dacs beau equa 79 Scheduled 4 3 deat de ait i meet decease AEEA 80 Cancel a Schedule 02000 cece eee 81 Automatic Rebuild Soses seraa ee aer 82 Synchronize Redundancy Check All Logical Drives 82 Logical Drive Synchronization Redundancy Check 84 On Demand ono Baw heal wakes ede ETE 84 Scheduled s cece pot taeda ws roit t uc E icine Macs rag 85 Cancel a Schedule 020 00 e eee eee 85 Logical Drive Initialization llle 86 Logical Drive Activation l l 86 Logical Drive Critical Offline llle 86 When a Disk Drive Fails 0 0 220055 87 Replace the Failed Disk Drive Llsssu 88 Rebuild Your Logical Drive 0000000 88 Enclosure sc ee tetur Societe cibus Duet D
67. gical drive for one logical drive 10 Press Esc to exit to the Main Menu Press Esc again to exit the Utility 11 Press Y to restart the computer You have successfully created a new RAID logical drive Important You must be partition and format your new logical drive before you can use it Use the same method of partitioning and formatting a logical drive as you would any other fixed disk added to your computer system 15 FastTrak TX2200 2300 TX4200 4300 User Manual WebPAM Installation Important Install the FastTrak software drives for your operating system before installing WebPAM See Chapter 3 Install Drivers on page 25 for instructions WebPAM installation software will install two major components e Utility Server WebPAM RAID monitoring and Networking software e Java Runtime Environment if not previously installed Utility Server The Utility Server installs on the PC with the FastTrak RAID Controller card the Host PC 9 0 The H Internet Laptop PC Desktop PC hn 4 with Internet with Internet a J browser browser Router amp Firewall Networked PC File Server with with Internet browser Utility Server Host PC with Host PC with Host PC with FastTrak Controller FastTrak Controller FastTrak Controller Figure 12 WebPAM on a network
68. he My Computer icon and select Manage from the popup menu From the left panel select Device Manager Click the in front of SCSI controllers Windows Promise FastTrak TX 2200 2300 4200 4300 tm Controller and Promise RAID Console SCSI Processor Device should appear 32 Chapter 4 FastBuild Utility FastTrak BIOS below Delete Logical Drive page 41 Main Menu page 34 Controller Configuration page 42 View Drive Assignments page 35 Logical Drive Problems page 43 Create a Logical Drive page 36 FastTrak BIOS The FastTrak BIOS is a built in component of the FastTrak TX Series RAID Controller card When the FastTrak BIOS loads during bootup it displays pertinent information about the RAID logical drives that it finds At this point you can press Ctrl F to enter the FastBuild Configuration Utility FastTrak TX4300 tm BIOS Version 2 5 1 xx c 2004 2005 Promise Technology Inc All rights reserved TRACK MAPPING STATUS 1x2 RAID 1 39999M 4963 255 63 Functional Press lt Ctrl F gt to enter FastBuild tm Utility When the FastTrak BIOS screen appears press Ctrl F to enter the FastBuild Utility The FastTrak BIOS screen displays the following information ID An identification number assigned to each logical drive by the BIOS Mode The RAID mode level configuration of the logical drive Size The data capacity of the logical drive in MB Megabytes Track Mapping
69. ical drive at any time Extent An extent is a portion of the disk drive The FastTrak TX Series RAID Controller card allows you to split the capacity of a disk drives between two logical drives The portion of a disk drive available to be used in a logical drive is called an extent The extent or sum of two extents is slightly smaller than the total capacity of the disk drive See View Drive Assignments Split Disk Drives on page 40 for an example of two extents for each disk drive 35 FastTrak TX2200 2300 TX4200 4300 User Manual Create a Logical Drive 1 From the Main Menu screen press 2 to display the Define LD Menu below 2 Press the arrow keys to highlight an logical drive number you want to define and press Enter to select it The Define LD Menu for the logical drive number you selected will next appear below 3 Choose the RAID Level you want In the Define LD Menu section press the Spacebar to toggle through logical drive types RAID 0 Stripe e RAID 1 Mirror RAID 10 Stripe Mirror e JBOD Single Drive See for more information 36 Chapter 4 FastBuild Utility Press the arrow keys to move to the next option Option choices depend on the RAID Level you selected e Fast Init erases the Master Boot Record MBR of the disk drives when this feature is set to ON Applies to RAID 0 1 or 10 e Stripe Block Size Press the Spacebar to toggle through 32 64 or 128KB 6
70. ick Logout on the WebPAM banner below Language English v ShowEvent ContactUs e Help After logging out you must enter your user name and password to log in again Clicking Logout brings you back to the Login Screen User Management Add a User below e Event Notification page 48 Delete a User page 51 Add a User Change a User s Password page 51 Change a User s Email Address page 52 e Change a User s Access Rights page 53 1 In Tree View click on the User Management icon 2 Click on the Create tab ser ont Help Information Create Delete User Creation User ID ponu 4 20 character s Display Name Samuel Adams fee Password 0 8 character s Retype Password Fu Email fsadams promise com Host User Rights Host Hame Creation Rights Deletion Rights Maintenance Rights Hotification Rights localhost Iv Iv Iv Vv EX 3 Type a User ID into the User ID field 47 FastTrak TX2200 2300 TX4200 4300 User Manual This will be the User s login name 4 Type the user s display name into the Display Name field This could be the User s actual name 5 Type a password into the Password field Use up to 8 letters and numbers but no spaces or other characters 6 Type the same password into the Retype Password field 7 Wf you plan to set up Event Notification type the user s email address in the Email field 8 Under Host User Rights check the
71. ileserver JBOD Advantages Disadvantages Enables you to manage a large number An alternative to RAID without any of disk drives from a single controller RAID advantages The failure of one drive has no effect Should not be used in mission critical upon the data in other disk drives environments 101 FastTrak TX2200 2300 TX4200 4300 User Manual Recommended Applications for JBOD Any application requiring multiple disk drives but where read write speed or fault tolerance are not important Applications were low cost operation critical Other Logical Drive Features Stripe Block Size The stripe block size value can be set to 32 KB 64 KB and 128 KB 64 KB is the default This selection will directly affect performance There are two issues to consider when selecting the stripe block size e Choose a stripe block size equal to or smaller than the smallest cache buffer found on any physical drive in your logical drive A larger value slows the logical drive down because physical drives with smaller cache buffers need more time for multiple accesses to fill their buffers e f your data retrieval consists of fixed size data blocks such as some database and video applications choose that data block size as your stripe block size Generally speaking email POS and webservers prefer smaller stripe block sizes Video and database applications prefer larger stripe block sizes Initialization Fast
72. ill pay for standard return shipping charges only You will be required to pay for any additional shipping options such as express shipping 120 Appendix A Partition and Format In order for your operating system to recognize and work with the disk drives attached to your FastTrak TX Series RAID controller card the drives must be partitioned and formatted e If your drives were previously partitioned and formatted they are ready to use and you can skip this procedure e f your drives have not been partitioned and formatted you must do that job before you can use them The actions of partitioning and formatting create a file structure on the disk drives with which your operating system can work In the example below we show how this is done in Windows A similar procedure is required for Linux PC s However partitioning and formatting in Linux is not automated therefore please refer to your system documentation for the exact procedure Note If you plan to boot your computer from this disk array go to Windows and Device Driver Installation under the Installation section for instructions The instructions here are for data disk arrays only Open Explore Search Map Network Drive Disconnect Network Drive Create Shortcut Delete Rename Properties 1 From the desktop right click on the My Computer icon and select Manage from the popup menu The Computer Management window opens 2 From the le
73. ing data and parity Policy Fix w ee EX 4 Inthe Policy dropdown menu select Fix if you want Synchronization or Redundancy Check if you do not want to correct inconsistencies 5 Click the Start Now button Logical Drive Information Synchronization Progress D 38 Start Time 2005 01 06 14 32 14 Elapsed Time 0 20 27 84 Chapter 5 WebPAM You can monitor Migration progress on the Logical Drive Migration tab Click the respective buttons to pause resume or abort the Synchronization or Redundancy Check Scheduled To schedule a Synchronization or Redundancy Check 1 2 Click on the Logical Drive View E icon in Tree View Click on the Logical Drive E icon of the logical drive you want to synchronize Click on the Synchronization tab in Management View Logical Drive Information Information Settings Drive Mapping Migration Rebuild Synchronization Initialization An automated process of checking data and parity Policy Fix Q Schedule Disable Enable C By Day Start afo v 0 gt By Week Start At fo Every Sunday gt C By Month Start At o gt o gt Onthe fist zl Example 10 30 hh mm 8 In the Policy dropdown menu select Fix if you want Synchronization or Redundancy Check if you do not want to correct inconsistencies Click on the Enable radio button Click on the by Day by Week or by
74. ing for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential step or point required to complete a task Important items include things often missed Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them Warning A Warning notifies you of probable equipment damage or loss of data or the possibility of physical injury and how to avoid them FastTrak TX2200 2300 TX4200 4300 User Manual Overview The PC which you are using either already contains FastTrak TX2200 2300 or TX4200 4300 RAID Controller card installed by a third party or you have acquired a FastTrak TX2200 2300 or TX4200 4300 retail product for your existing PC and plan to install the card yourself e For PC owners wishing to install their TX2200 2300 or TX4200 4300 RAID Controller card go to Chapter 2 Installation on page 5 e For PCs with a FastTrak TX2200 2300 or TX4200 4300 RAID Controller card already installed and you are experiencing any difficulties with the disk drives being recognized by the card go to Chapter 6 Troubleshooting on page 51 e f your operating system has crashed for some reason or you have downloaded updated drivers from the Promise website www promise com you may wish to reinstall software drivers for the FastTrak TX2200 2300 or
75. ing your existing boot drive using Windows This is due to Drive Geometry issues You can verify this if you move the original drive back to the onboard controller and it boots successfully Each controller can view a drive differently This can be an issue for a new 111 FastTrak TX2200 2300 TX4200 4300 User Manual controller that loads the original Master Boot Record MBR and then has a problem translating it or the Operating System boot record Promise recommends a clean install of the Operating System This action restores the MBR and OS boot record This action requires partitioning and formatting the drive Promise Windows driver does not appear in Device Manager Windows may already be listing the controller under Other Devices instead of the Hard disk controllers section In Device Manager under Other Devices to see if it lists a PCI Card or RAID Controller If so highlight this listing and click on the Properties button then click on the Driver tab Depending on your version of Windows choose either Change Driver or Update Driver Follow the on screen prompts to complete installation of the driver If Windows asks if you want to test if the device can be removed safely click on CANCEL Reboot the system to complete installation of the driver Inaccessible Boot Device message appears during floppyless installation of Windows The F6 key was not pressed at the appropriate time Reboot the system and press the F6 key
76. ives the FastTrak controller will set down the physical drive take it offline and the logical drive will go critical Replace the physical drive and rebuild your logical drive e On non fault tolerant RAID 0 logical drives the physical drive remains online Backup your data replace the physical drive create a new logical drive and copy your data to it 67 FastTrak TX2200 2300 TX4200 4300 User Manual See Logical Drive Rebuild on page 79 and Logical Drive Critical Offline on page 86 See the SuperSwap User Manual for more information about replacing a physical drive Locate a Physical Drive When it becomes necessary to access a physical drive installed in a SuperSwap enclosure this function will help you identify the physical drive you want To locate a physical drive 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive n icon 3 Click on the Locate Drive tab in Management View Physical Drive Information Information Settings Media Patrol BSL Locate Drive Locate Drive The function will help you to locate a drive in an enclosure Locate Drive Located Release 4 Click the Locate Drive button The Management Window will display the message Identified started and the Status LED for this physical drive will flash rapidly on the SuperSwap enclosure If you remove the physical drive the Status LED stops blinking the Activity
77. kup source When a Disk Drive Fails The following will occur when a disk drive fails or goes offline e The FastTrak Controller s audible alarm if enabled will sound e The SuperSwap Status LED changes from green to red WebPAM reports the condition in Tree View with popup messages and if Event Notification is set up email messages e Ifyou have a RAID 1 logical drive with a hot spare drive properly configured the logical drive will automatically rebuild itself using the spare drive Promise WebPAM E Logical Drive View 7e Administrative Tools g User Management g Host Management Information Create Delete Synchronization Schedule Logical Drive Overview Mey Utility Configuration Assigned Hame RAID Level Status Background 4 27004 ia Logical Drive 1 RAID 10 Critical Idle BB FastTrak Tx4300 A Controller 1 ES Physical Drive View s738001348 ST380013AS 538002345 ow Logical Drive View S Logical Drive 1 H Enclosure view d Spare Drive View In the example above amber icons appear over the FastTrak Controller Logical Drive View and Logical Drive icons Click on the Logical Drive View amp or Logical Drive E icons to verify the condition of the logical drive In this example the Status is Critical and Background activity is dle This indicates that there is no automatic rebuild so you must take action to restore the logical drive 1 Identify
78. l have a different RAID level and or a larger capacity Different types of logical drives use different organizational models and have varying benefits The following outline breaks down the properties for each type of RAID supported by FastTrak TX Series Increase Add From To s Capacity Performance edundancy RAID 1 RAID 10 m RAID 0 RAID 10 z RAID 1 z 104 Chapter 6 Technology Important The Target logical drive may require more disk drives than the Source logical drive Ifthe Target logical drive requires an EVEN number of disk drives but the Source logical drive has an ODD number ADD a disk drive as part of the migration process You cannot reduce the number of disk drives in your logical drive e RAID 1 mirror works with two disk drives only You cannot migrate a logical drive when it is Critical or performing activities such as Synchronizing Rebuilding and PDM e RAID level migration is not possible to or from JBOD Ranges of Disk Array Expansion There are limitations to how large you can expand a logical drive depending on the size of your current logical drive The current PC Operating Systems support a 10 byte LBA format This means that a logical drive can have up to 4 billion address blocks or sectors Multiply the number of blocks by the sector size to find the capacity of a logical drive 4 000 000 000 blocks x 512 bytes per sector 2 048 00
79. le 10 30 hhmm Schedule 4 Click on the Enable radio button 5 Click on the by Day by Week or by Month radio button 66 Chapter 5 WebPAM From the dropdown menus select a start time and a day of the Week or Month if applicable Start time is based on a 24 hour clock 6 Click the Schedule button To cancel the scheduled Media Patrol operation 1 Click on the Physical Drive View icon in Tree View Click on the Physical Drive n icon Click on the Media Patrol tab in Management View Click the Disable radio button Bon Physical Drive Bad Sector Log On occasion an error can arise with the media on a physical drive WebPAM keeps track of bad sectors in order to inform you of the condition of individual physical drives To access a physical drive s bad sector log 1 Click on the Physical Drive View tJ icon in Tree View 2 Click on the Physical Drive n icon 3 Click on the BSL tab in Management View Physical Drive Information Information Settings Media Patrol BSL Locate Drive Bad Sector Log List No Bad Sector s logged If any bad sectors are found they are listed here WebPAM informs you by popup and email messages when a bad sector error is logged see page 48 After 10 bad sectors have been discovered on a physical drive WebPAM issues a warning to replace the drive After 20 bad sectors have been discovered e On fault tolerant RAID 1 or 10 logical dr
80. lect Events boxes at the top of the window See the table on the next page Click on the Submit button 49 FastTrak TX2200 2300 TX4200 4300 User Manual Event Notification Severity Levels Information Events Disk Plugged In Disk BSL Update Disk BSL Cleared Disk Error Fixed Disk Patrol Progress Disk Media Patrol Started Disk Media Patrol Completed Disk Media Patrol Paused Disk Media Patrol Resumed Disk Media Patrol Aborted Array Online Array Created Array Deleted Synchronization Started Synchronization Completed Synchronization Paused Synchronization Resumed Synchronization Aborted Synchronization Progress Synchronization Inconsistency Fixed Redundancy Check Started Redundancy Check Completed Redundancy Check Paused Warning Events Disk Unplugged Disk Timeout Task Error Disk Media Patrol Aborted with Error Array Critical Array Degrade Synchronization Requested Redundancy Check Rejected Fan Error Voltage 3 3 Out Of Range Voltage 5 Out Of Range Voltage 12 Out Of Range Temperature Above Threshold PCI Parity Error Information Events continued Redundancy Check Resumed Redundancy Check Aborted Redundancy Check Progress Rebuild Started Rebuild Completed Rebuild Paused Rebuild Resumed Rebuild Aborted Rebuild Restarted Rebuild Progress Background Initialization Progress Background Initialization Started Background Initialization Completed Background Initialization Paused Background I
81. n Click on the Rebuild tab in Management View Click on the Disable radio button Bom 81 FastTrak TX2200 2300 TX4200 4300 User Manual Automatic Rebuild Automatic rebuilding of a logical drive is possible under the following conditions The logical drive is a RAID 1 See Create a Logical Drive on page 69 There is a spare drive present in the RAID system See Create a Spare Drive on page 92 e Automatic Rebuild Status is enabled in the Controller Settings See Controller Settings on page 59 If the three above conditions are met a logical drive will replace a faulty disk drive and rebuild itself automatically WebPAM will report the critical logical drive and automatic rebuild in its user interface as well as via popup messages Depending on your Event Notification settings see page 48 WebPAM can also notify you via email message When the automatic rebuild operation is completed you must remove and replace the faulty physical drive with a new one See Replace the Failed Disk Drive on page 88 and the FastTrak User Manual and SuperSwap User Manual for more information on replacing a physical drive Synchronize Redundancy Check All Logical Drives The Logical Drive View Synchronization Schedule tab enables you to synchronize all logical drives You can also synchronize an individual logical drive see page 84 Synchronization refers to an automated process of checking and correcting data and
82. nc Promise warrants that for three 3 years from the time of the delivery of the product to the original end user a the product will conform to Promise s specifications b the product will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in cartons on the date of purchase b is not transferable C is valid only when accompanied by a copy of the original purchase invoice d Is not valid on spare parts fans and power supplies This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product C accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise Promise makes no warranty or representation concerning the suitability of any product for use wi
83. nical Support Phone Technical Support 49 0 231 56 76 48 10 If you wish to write us for support Promise Technology Germany Attn Technical Support Europaplatz 9 44269 Dortmund Germany Italy E mail Support support it promise emea com Fax Technical Support 0039 06 367 12400 Attn Technical Support Phone Technical Support 0039 06 367 12626 8 30am 5 00pm M F Italy Time If you wish to write us for support Promise Technology Italy Attn Technical Support Piazza del Popolo 18 00187 Roma Italy Taiwan E mail Support support promise com tw Fax Technical Support 886 3 564 53 13 Attn Technical Support Phone Technical Support 886 3 578 23 95 ext 8811 If you wish to write us for support Promise Technology Inc Attn Technical Support 2F No 30 Industry E Rd IX Science based Industrial Park Hsinchu Taiwan R O C 115 FastTrak TX2200 2300 TX4200 4300 User Manual China E mail Support support china promise com Fax Technical Support 86 10 6872 3940 Attn Technical Support Phone Technical Support 86 10 6872 3941 If you wish to write us for support Promise Technology China Attn Technical Support Room 1205 Tower 3 Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian District Beijing 100081 P R China 116 Chapter 7 Support Limited Warranty Promise Technology I
84. nitialization Resumed Background Initialization Aborted Migration Started Migration Completed Migration Paused Migration Resumed Migration Aborted Migration Progress Error Events Disk Setdown Disk S M A R T Error Array Offline Synchronization Aborted with Error Redundancy Check Aborted with Error Redundancy Check Inconsistency Found Rebuild Aborted with Error Background Initialization Aborted with Error Migration Aborted with Error PCI System Error Unknown error 50 Chapter 5 WebPAM Delete a User 1 In Tree View click on the User Management Es icon 2 Click on the Delete tab Information Create Delete OUser List lv User ID Display Hame Ernail Vv sammy Samuel Adams sadams promise com ia admin Super user 3 Checkthe box to the left of the user you want to delete 4 Click the Delete button 5 Inthe Confirmation box click the OK button Change a User s Password In WebPAM each user can change his her own password To change a user s password l iamo sammy Password 1 Log into WebPAM under the User name Information Create Delete OUser List User ID Display Name Email sal Samuel Adams sadams promise com ad Super user 2 Click on your User ID link 3 Click on the Settings tab 51 FastTrak TX2200 2300 TX4200 4300 User Manual Information Settings Events User Settings User ID sammy mae Soha Samuel Adam
85. ntroller Error Notification sending out Event Frame po Display Refreshing time of the event Refresh Time SECS frame Ed 2 Enter the Sender s address in the Email Sender field Be sure the sender has an account in your email system See your IT administrator 3 Enter your email server in the Email Server field 4 Keepor change the Email Subject line 5 Typeanew interval in seconds in the Event Frame Refresh Time field 30 seconds is the default interval 6 Click the Submit button when you are done 56 Chapter 5 WebPAM FastTrak The FastTrak Information tab displays a photograph of the FastTrak TX Series RAID Controller card installed in your system WebPAM will display the FastTrak controller installed in your system To display this screen in Management View click on the FastTrak 5 icon in Tree View If you have multiple FastTrak controller cards in the same system they will appear under the FastTrak icon as Controller 1 Controller 2 and so on 57 FastTrak TX2200 2300 TX4200 4300 User Manual Controller Controller Information below Controller Settings page 59 Controller Schedule page 60 Controller Lock page 61 The term Controller refers to the device that controls your RAID To access the controller click on the Controller e icon in Tree View Controller Information Controller Information Settings Schedule Lock Basic Information Produc
86. nused capacity on the larger drive RAID 1 logical drives on the FastTrak TX Series RAID consist of two disk drives When two drives do not offer sufficient data capacity consider a RAID 10 logical drive see page 98 97 FastTrak TX2200 2300 TX4200 4300 User Manual RAID 10 Mirror Stripe Mirror Stripe combines both of the RAID 0 and RAID 1 logical drive types It can increase performance by reading and writing data in parallel while protecting data with duplication At least four disk drives are needed for RAID 10 to be installed With a four disk drive logical drive one drive pair is mirrored together then striped over a second drive pair Data Stripe Data Mirror Disk Drives Figure 3 RAID 10 takes a data mirror on one drive pair and stripes it over two drive pairs The data capacity is similar to a RAID 1 logical drive with half of the total storage capacity dedicated for redundancy An added plus for using RAID 10 is that in many situations such a logical drive offers double fault tolerance Double fault tolerance may allow your logical drive to continue to operate depending on which two disk drives fail RAID 10 logical drives on the FastTrak TX Series RAID consist of 4 disk drives 98 Chapter 6 Technology About Dual Data Redundancy One unique though rarely occurring feature of RAID 10 is dual fault tolerance In some cases two drives can fail simultaneously and still maintain
87. nvert Click the Finish button to Initialize the disk array Computer Management el File Action View Window Help mm P mns Computer Management Local Volume ype File System Status BG System Tools CJ C Partition Basic NTFS tal Event Viewer amp Shared Folders z Local Users and Groups amp Performance Logs and Alerts S Device Manager B s amp Storage Removable Storage Disk Defragmenter Disk Management fe Services and Applications c 37 26 GB NTFS Healthy System 137 25 GB Unallocated 5 from the popup menu Right click on the Unallocated portion of Disk 1 and select New Partition The New Partition Wizard appears 122 Appendix A Partition and Format New Partition Wizard Welcome to the New Partition E Wizard This wizard helps you create a partition on a basic disk basic disk is a physical disk that contains primary partitions extended partitions and logical drives You can use any version of Windows or MS DOS to gain access to partitions on basic disks To continue click Next Click the Next button to start the wizard In the following windows do the following actions Click Next to move to the next window Select Primary Partition Specify the maximum available partition size in MB Assign the available drive letter of your choice Choose Format this partition with the following settings File system NTFS Allocation unit size Default Volume label En
88. o enter the FastBuild setup to select from menu settings Introduction to RAID RAID Redundant Array of Independent Disks allows multiple hard drives to be combined together into a logical drive The operating system sees the logical drive as a single storage device and treats it as such The RAID software and or controller handle all of the individual drives on its own The benefits of a RAID can include Higher data transfer rates for increased server performance Increased overall storage capacity for a single drive designation such as C D E etc e Data redundancy fault tolerance for ensuring continuous system operation in the event of a hard drive failure Different types of logical drives use different organizational models and have varying benefits Also see Choosing RAID Level on page 100 The following outline breaks down the properties for each type of RAID logical drive 95 FastTrak TX2200 2300 TX4200 4300 User Manual RAID 0 Stripe When a logical drive is striped the read and write blocks of data are interleaved between the sectors of multiple disk drives Performance is increased since the workload is balanced between drives or members that form the logical drive Identical drives are recommended for performance as well as data storage efficiency The logical drive s data capacity is equal to the number of drive members multiplied by the smallest logical drive member s capacity Data lt Stri
89. o logical drives spare drives and currently unassigned physical drives that were once part of a logical drive or a spare Media Patrol does not check new physical drives that have never been configured nor physical drives assigned as JBOD Unlike Synchronization and Redundancy Check Media Patrol is concerned with the condition of the media itself not the data recorded on the media If Media 65 FastTrak TX2200 2300 TX4200 4300 User Manual Patrol encounters a suspect sector it will attempt to regenerate the data and write to the suspect sector If the write operation is successful Media Patrol continues checking other sectors If the write operation fails Media Patrol reports the error to your PC s system log and to the physical drive s Bad Sector Log see page 67 This action triggers a BSL update message and an email message if you enabled that notification option see page 48 To start Media Patrol immediately 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive lid icon 3 Click on the Media Patrol tab in Management View 4 Click the Start Now button To schedule Media Patrol to run at a later time 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive lid icon 3 Click on the Media Patrol tab in Management View 2 fe Ceypw satat 0 oA 0 el Gaywek start at 0 0 Z every Sunday CByMoth start at 21 30 v onthe 5th z Examp
90. o rebuild 3 Click on the Rebuild tab in Management View Chapter 5 WebPAM GEJ sreirensston tiation ncnotn ree 9 95 GB Bi setectea B Blois 4 Select the physical drive you just replaced or an available Free drive 5 Click the Start Now button scienter tain Action 10 Start Time 2005 09 27 18 10 02 Elapsed Time 0 6 21 You can monitor Rebuild progress on the Logical Drive Rebuild tab Click the respective buttons to pause and resume the Rebuild When the Rebuild is finished your logical drive will be Functional again 89 FastTrak TX2200 2300 TX4200 4300 User Manual Enclosures Enclosure View Enclosure View provides a list of all enclosures currently on the Host PC To access Enclosure View click on the Logical Drive View eal icon in Tree View v Enclosure Type Status SuperSwap 4100 Functional From this window you can click on the links to access information and functions of individual Enclosures Enclosure To access information about an Enclosure 1 Click on the Enclosure View el icon in Tree View 2 Click on the Enclosure A icon SuperSwap 4100 Fan Speed RPM Fan 6108 RPM normal range 2000 RPM Fan2 5844 RPM 220 C ITA EF 23 0 C 173 4 F 90 Chapter 5 WebPAM The information tab displays the following information Enclosure Type The manufacturer s model name or number Fan Speed The RPM of the enclo
91. ogical drive in order to use it as a hot spare drive 5 Press Ctrl Y to save your logical drive configuration 6 Press Esc to exit to the Main Menu Press Esc again to exit the Utility 7 Press Y to restart the computer You have successfully created a new RAID logical drive You must partition and format your new logical drive before you can use it Use the same method of partitioning and formatting a logical drive as you would any other fixed disk added to your computer system 39 FastTrak TX2200 2300 TX4200 4300 User Manual View Drive Assignments Split Disk Drives After you create two logical drives from the same set of disk drives press 1 on the Main Menu screen to see the View Drive Assignments screen below FastBuild tm Utility c 2004 2005 Promise Technology Inc View Drives Assignments Channel ID Drive Model Capacity MB Assignment 1 Mas 7380023AS 80027 Extent 1 39999 Extent 2 39959 1380023AS 80027 Extent 1 39999 Extend 2 39959 T380023AS 80027 Extent 1 40000 S7380023AS 80027 Extent 1 79960 Keys Available f Up 1 Down PgDn Next Page PgUp Previous Page ESC Exit In this example observe how each of the disk drives in Channels 1 2 and 3 are split between two logical drives Extent 1 belongs to logical drive 1 LD 1 Extent 2 belongs to logical drive 2 LD 2 Under Assignment the disk drive is divided into LD 1 and LD 2 For example LD 1 2 means logical drive 1 disk d
92. oppy A fo DVD Drive D eS Network Drives EZ a Adapt on ConnectStorTI 192 168 1 178 Y 124 Appendix B Upgrades BIOS and Firmware Upgrade page 125 e Software Driver Upgrade page 127 WebPAM Upgrade page 130 BIOS and Firmware Upgrade Follow this procedure to upgrade the BIOS and Firmware on your FastTrak TX Series Controller card The FastTrak card must be properly installed in your PC or server in order to perform the upgrade See Install the FastTrak Card on page 8 for more information Step 1 Preparation To perform this procedure you need a e DOS bootable diskette e Blank DOS formatted diskette Step 2 Download BIOS File 1 Go to the Promise website www promise com support 2 Click on Downloads 3 Click on the Select Product popup menu and choose FastTrak TX2200 TX2300 TX4200 or TX4300 depending on which FastTrak controller you have Click on the Select Category popup menu and choose BIOS 5 Click the GO button The list of current BIOS options displays Be sure you select the appropriate BIOS for your system 6 Click on BIOS you want In the File Download dialog box click the Save button 8 Inthe Save As dialog box direct the file to save to a convenient location on your PC 9 Unzip the file and copy the contents to the DOS bootable diskette 10 Label this diskette FastTrak Upgrade Use the upgrade diskette to install the BIOS and firmware upgrade p
93. ot limited to implied warranties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of the User Manual supersedes all previous versions Recommendations The appearance in this manual of products made by other companies including but not limited to software servers and disk drives is for the purpose of illustration and explanation only Promise Technology does not recommend endorse prefer or support any product made by another manufacturer Contents Chapter 1 Introduction 000 cee eee eee eee 1 About This Manual 0 0 00 cc ee ees 1 OV NEW ire me duce Dae D qoe e da ave ha Neha Ba Re Po ey 2 FastTrak TX Series 0 tea neninn ua ee ees 2 WebPAM Software atA a i eee eee 3 Key Features and Benefits 20 000 cee eaee 3 Specifications ce e 6 Chapter 2 Installation llle 7 Unpack Your FastTrak Card 0 00000 cece eee eee 7 Install the FastTrak Card iaeia permitan ninahina aaa AEE 8 Install the Disk Drives lee 10 Create Your Logical Drive 0 00 c cece eee 13 WebPAM Installation llle 16 Utility Server izle ne iet RT C DPT ENRBAG Izd 16 Java Runtime Environment 0 000
94. oting to a different device 108 Chapter 7 Support Drive Issues Can I add a drive to a FastTrak disk array via hot swap and dynamically adjust the disk array size Yes The FastTrak TX Series supports dynamically adjustable RAID size and RAID level See Logical Drive Migration and Expansion on page 76 Do the disk drives on the FastTrak have to be the same size The disk drives connected to the FastTrak TX Series do not have to be the same size If the sizes differ the FastTrak controller will truncate the bigger drive so the drives match The resulting difference in drive space is unusable so avoid using disk drives of significantly different capacities already have a disk array on an older FastTrak controller Can move that disk array to my new FastTrak TX Series Yes provided your disk array was build using Serial ATA disk drives All FastTrak controllers read the disk arrays the same way so you can move them from one controller to another Can I take a drive used in a FastTrak disk array and access it directly with a different controller such as the one integrated on the motherboard Only Single drive striped RAID 0 and mirrored RAID 1 disk array configurations allow the drive s to be accessed individually on another controller Multiple drive striped RAID 0 or mirrored striped RAID 10 drives will not work If have a problem with one of the drives on the FastTrak Controller how can low l
95. ou must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product Promise is not liable for any damage to equipment or data loss resulting from the use of any product 118 Chapter 7 Support Return Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information Product model and serial number required Return shipping address Daytime phone number Description of the problem Copy of the original purchase invoice The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue an RMA Return Merchandise Authorization number Impo
96. parity Unlike a Rebuild Synchronization is a maintenance operation Redundancy Check is an automated process of checking data and parity but it only reports and does not correct any inconsistencies that it finds Synchronization and Redundancy Check apply to RAID 1 and RAID 10 logical drives When an logical drive is first created and you select Full Initialization the same action as Synchronization takes place To schedule Synchronization for all logical drives 1 Click on the Logical Drive View icon in Tree View 82 Chapter 5 WebPAM 2 Click on the Synchronization Schedule tab in Management View Information Create Delete Synchronization Schedule An automated process of checking data and parity Policy Fix BA Fix Scheduled o Redundancy Check N Disable Enable C By Day start at 0 o x C By Week Start at 5 30 gt Every Sunday gt C By Month start at O 7 0 onthe Ist gt Example 10 30 hh mm 3 Inthe Policy dropdown menu select Fix if you want Synchronization or Redundancy Check if you do not want to correct inconsistencies 4 Click on the Enable radio button 5 Click on the by Day by Week or by Month radio button 6 From the dropdown menus select a start time and a day of the Week or Month if applicable Start time is based on a 24 hour clock 7 Click the Schedule button If you want to cancel the scheduled Synchronization do the following
97. pe Disk Drives Figure 1 RAID 0 Stripe interleaves data across multiple drives For example one 100GB and three 120GB drives will form a 400GB 4 x 100GB logical drive instead of 460 GB RAID 0 logical drives on the FastTrak TX Series RAID consist of one or more disk drives 96 Chapter 6 Technology RAID 1 Mirror When a logical drive is mirrored identical data is written to a pair of disk drives while reads are performed in parallel The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner Whichever drive is not busy and is positioned closer to the data will be accessed first With RAID 1 if one disk drive fails or has errors the other mirrored disk drive continues to function This is called Fault Tolerance Moreover if a spare disk drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Data Mirror Disk Drives Figure 2 RAID 1 Mirrors identical data to two drives Due to the data redundancy of mirroring the capacity of the logical drive is only the size of the smallest disk drive For example two 100GB disk drives which have a combined capacity of 200GB instead would have 100GB of usable storage when set up in a mirrored logical drive Similar to RAID 0 striping if disk drives of different capacities are used there will also be u
98. popup calendar Click on the start date in the calendar or enter a date manually Click the Schedule button Cancel a Schedule If you want to cancel the scheduled Migration do the following 1 Po Click on the Logical Drive View E icon in Tree View Click on the Logical Drive E icon Click on the Migration tab in Management View Click on the Disable radio button 78 Chapter 5 WebPAM Logical Drive Rebuild Rebuild refers to the process of repairing a logical drive by reconstruction the data on one of its physical drives This feature only applies to logical drives with redundancy RAID 1 and RAID 10 You can set up a Rebuild to Begin immediately on demand e Schedule a Rebuild for a time when there is less demand on the RAID system Begin automatically when a logical drive goes critical or degraded see Create a Spare Drive on page 92 On Demand To rebuild a logical drive 1 Click on the Logical Drive View icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to rebuild 3 Click on the Rebuild tab in Management View Logical Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation Select one available drive to rebuild 3 Drive on Port 4 80 02 GB Free 79 95 GB Bh setectes B H i Schedule N 4 Select physical drive to use in the rebuild Available drives have a black frame Select
99. r view information about an existing logical drive Press 3 to delete a logical drive Press 4 to view and change controller configuration Press Esc Escape to exit the menu 34 Chapter 4 FastBuild Utility View Drive Assignments From the Main Menu screen press 1 to see the View Drive Assignments screen below FastBuild tm Utility c 2004 2005 Promise T logy Inc View Drives Assignments Channel ID Drive Model Capacity MB Assignment 1 Mas T380023ASs 80027 Extent 1 79960 2 Mas T380023AS 80027 Extent 1 79960 3 Mas T380023AS 80027 Extent 1 79960 4 Mas ST380023AS 80027 Extent 1 79960 Keys Available 1 Up 1 Down PgDn Next Page PgUp Previous Page ESC Exit This screen reports disk drive assigments and provides the following information Channel ID Shows the FastTrak Controller channel ID 1 through 4 to which a particular disk drive is attached Drive Model Identifies the manufacturer model and model number if applicable of each disk drive Capacity MB Reflects the capacity in MB megabytes of the disk drive Assignment This field identifies the logical drive to which the disk drive belongs In the example above there is one logical drive composed of three disk drives LD 1 2 means logical drive 1 disk drive 2 Unassigned drives are labeled free and are considered hot spares to provide fault tolerance Unassigned drives may also be used to create a new log
100. rive 2 LD 1 2 means logical drive 1 disk drive 2 Note that the combined size of the extents is slightly smaller than the total capacity of the disk drive Unassigned drives are labeled free and are considered hot spares to provide fault tolerance in the event of a disk drive failure Alternatively you can use an unassigned drive to create a new logical drive 40 Chapter 4 FastBuild Utility Delete Logical Drive Caution Deletion of an existing logical drive will result in the loss of all data saved on the logical drive Record all logical drive information including RAID level disk members stripe block size and gigabyte boundary in case you wish to undo a deletion Logical drives may possibly be recovered after deletion by immediately re defining the logical drive with information identical to the original configuration To delete a logical drive 1 From the Main Menu screen press 3 to display the Delete LD Menu below FastBuild tm Utility c 2004 2005 Promise Technology Inc Delete LD Menu Total Drv Capacity MB Status 39999 Functional Keys Available 1 Up 1 Down ESC Exit Del or Alt D Delete 2 Highlight the logical drive you wish to delete and press the Del key or Alt D The Delete LD Menu for the selected logical drive appears below 41 FastTrak TX2200 2300 TX4200 4300 User Manual 3 Press Ctrl Y to confirm and complete logical drive deletion
101. rtant Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label The RMA number is essential for tracking your product and providing the proper service Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to USA and Canada Promise Technology Inc Customer Service Dept Attn RMA 47654 Kato Road Fremont CA 94538 Other Countries Return the product to your dealer or retailer Contact them for instructions before shipping the product You must follow the packaging guidelines for returning products Use the original shipping carton and packaging Include a summary of the product s problem s Write an attention line on the box with the RMA number Include a copy of proof of purchase 119 FastTrak TX2200 2300 TX4200 4300 User Manual You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise w
102. s 0 20 character s New Password esee 4 8 character s Retype Password e Email sadams promise com Host User Rights Host Hame Creation Rights Deletion Rights Maintenance Rights _Hotification Rights tech pubs pc Vv 73 Iz I 4 Typea new password in the New Password field 5 Retype the new password in the Retype Password field 6 Click the Submit button Important If a user forgets his her password the Administrator must delete that User and create a new User as described above Change a User s Email Address In WebPAM each user can change his her own email address or the Administrator can do it To change a user s email address Information Create Delete OUser List User ID Display Hame Email sal Samuel Adams sadams promise com adi Super user 1 Click on the User ID link for the user whose email address will change 2 Click on the Settings tab 52 Chapter 5 WebPAM Samuel Adams 0 20 character s BJ c0 4 8 character s fsadams promise com Deletion Rights Maintenance Rights _Notification Rights Vv La m a 3 Type anew email address in the Email field 4 Click the Submit button Change a User s Access Rights In WebPAM the Administrator can change a user s access rights To change a user s access rights 1 Log in as the Administrator Display Name Email Samuel Adams sadams promise com Sup
103. status error reported during boot FastTrak TX4310 tm BIOS Version 2 5 1 xx c 2004 2005 Promise Technology Inc All rights reserved TRACK MAPPING STATUS 1x2 RAID 1 39999M 4963 255 63 Critical Problem ic detected with Array 1 Critical Status A disk member of an array has failed or is not responding Pleae refer to your Promise User Manual for further details Press lt Ctrl F gt to enter FastBuild tm Utility If a critical status error message appears on the FastTrak BIOS startup screen for a RAID1 or RAID 10 disk array there is a drive in the disk array that has failed or is not responding The mirrored disk array has lost its fault tolerance but will still perform normal drive reads and writes See Logical Drive Critical Offline on page 86 Disk drives cannot be formed into a disk array Disk drives must support Serial ATA and be free of media defects in order to be added to a disk array Promise recommends using new identical disk drives for each disk array Also re check the data and power cabling and connections System CMOS displays C or D drive failure during Startup Do not reference C or D in the Motherboard Standard CMOS for drives attached to the FastTrak Serial ATA RAID Controller Only enter drive information in the Motherboard CMOS for drives attached to the onboard IDE controller 110 Chapter 7 Support The disk array constantly goes critical or offline during reboot This condition m
104. sure s cooling fans e Temperature The internal temperature of the enclosure Each reading reflects a separate measurement Power Status The voltages supplied by the enclosure s 12V and 5V systems The Fan Temperature and Power icons change color when an error is indicated as shown below Ba ib Bot Fan Error Temperature Error Power Error LEDs State X Status Activity T Enclosure Green Disk drive is present Disk drive is present Normal status and ready and ready Blinking n a Read write activity n a Amber Disk drive n a 1 incident isspinning up see below is critical Enclosure is critical is bii mm but still functional reportsa error Attention required Red Disk drive n a 2 or more incidents is offline see below is not installed Dark Power is off Disk drive Disk drives are hasfailed spinning up is not installed An incident refers to one occurrence of out of range voltage temperature or fan speed Any incident requires immediate attention For more information on Enclosures replacing disk drives and other repair operations refer to the SuperSwap User Manual 91 FastTrak TX2200 2300 TX4200 4300 User Manual Spare Drives A spare drive is a physical drive designated to function as a hot spare drive A hot spare drive automatically replaces a failed physical drive You can also set the Controller to rebuild a logical drive from a Fr
105. t over the backward compatible with 33 bus to dramatically reduce the time to save and MHz PCI slots retrieve large files Supports Provides dramatic increase in drive performance data stripe RAID 0 mirror and or fault tolerant options Offers performance RAID 1 and mirror stripe customization and data rebuilds from the BIOS RAID 10 menu RAID 10 on 4200 4300 only TX 2300 and TX4300 support Burst data transfer rates up to 300 MB s from Serial ATA Specification II Serial ATA drives to boost overall system performance FastTrak TX2200 2300 TX4200 4300 User Manual Advanced Hardware Design Features Benefits TX 2200 and TX4200 support Serial ATA Specification 1 0a Burst data transfer rates up to 150 MB s from Serial ATA drives to boost overall system performance Independent data channels for Serial ATA drives Drives can multiply their data transfer performance when striped together and each drive uses a separate data channel PCI Plug n Play PCI Interrupt sharing and coexists with motherboard IDE and SCSI controllers Easy to install supports up to 4 Serial ATA drives on the FastTrak RAID Controller card while still supporting 4 devices on motherboard ATA controller Supports multiple logical disks TX2200 2300 supports up to 2 logical disks TX4200 4300 supports up to 8 logical disks 2 LUNs per physical disk Supports online logical disk expansion
106. t Name FastTrak TX4310 BIOS Version 251 3113 Driver Version 2 5 1 308 Q Hardware Information Maximum Number of Port s 4 Maximum Physical Drive s 4 Maximum Logical Drive s 8 The Information tab displays with information about the controller Product Name The Promise product name for this controller BIOS Version Version number of the controller s BIOS Driver Version Version number of the controller s software driver Maximum Number of Ports The number of ports on the controller Maximum Physical Drives The maximum number of physical disk drives the controller can support Maximum Logical Drives The maximum number of logical drives arrays the controller can support 58 Chapter 5 WebPAM Controller Settings Controle RN Information Settings Schedule Lock Q View Change Controller Parameter Rebuild Rate C Low Medium C High Media Patrol Rate C Low Medium C High Migration Expansion Rate C Low Medium C High Initialization Rate C Low Medium C High Synchronization Rate C Low Medium C High Automatic Rebuild Status Enable C Disable Buzzer Status Enable C Disable SM AR T Status Enable C Disable S M AR T Check Polling Interval 120 F seconds lt Reset Default Click on the Settings tab to access controller settings Rates Allocates system resources between the background process such as Rebuild Media Patrol Expansion Migration
107. t the system At a later time the failed drive can be physically removed and a new drive added in its place to function as the spare drive Cache Settings Cache settings are not adjustable on the FastTrak TX Series RAID Controller card Logical Drive Expansion To expand a logical drive is to increase the number of disk drives The FastTrak TX Series RAID Controller card supports logical drive expansion However you must use the WebPAM software to access this function See Logical Drive Migration and Expansion on page 76 Expansion takes place on an existing Functional logical drive without disturbing the existing data While the logical drive is expanding you can access the data as 103 FastTrak TX2200 2300 TX4200 4300 User Manual before When expansion is complete your logical drive will have a larger capacity Current Number Possible Number Level g of Drives of Drives RAID 0 3 4 2 3or4 1 2 30r4 RAID Level Migration To migrate a logical drive is to change its RAID level The FastTrak TX Series RAID controller card supports RAID Level Migration You must use the WebPAM software to access this function See Logical Drive Migration and Expansion on page 76 Migration takes place on an existing Functional logical drive without disturbing the existing data While the logical drive is migrating you can access the data as before When migration is complete your logical drive wil
108. tems with multiple FastTrak TX Series controllers With the new BIOS installed only the FastTrak in the lowest numbered PCI slot will appear in the BIOS screen However all properly installed FastTraks will appear in WebPAM 126 Appendix B Upgrades Software Driver Upgrade Follow this procedure to upgrade the FastTrak software drivers on your PC or server Step 1 Preparation You need one blank formatted diskette to perform this procedure Step 2 Download Driver Files 1 2 3 10 Go to the Promise website www promise com support Click on Downloads Click on the Select Product popup menu and choose Windows Promise FastTrak TX2200 TX2300 TX4200 or TX4300 depending on which FastTrak controller you have Click on the Select Category popup menu and choose Driver Click the GO button The list of current drivers displays Promise provides 32 bit and 64 bit versions of its drivers Be sure you select the appropriate driver for your system Click on the driver you want In the File Download dialog box click the Save button In the Save As dialog box direct the driver to save to a convenient location on your PC Copy the files to one of the blank formatted floppy diskettes For Windows driver files Unzip the downloaded driver package and copy the files to the diskette For Linux driver files Ona Windows PC run the rawrite exe utility and extract the image file to the diskette OnaLinu
109. ter your choice of name Do not check Perform a quick format or Enable file and folder compression Review your selections and click Finish The New Partition Wizard will disappear while partitioning and formatting begin This process will take some time The Disk Management window displays the progress 123 FastTrak TX2200 2300 TX4200 4300 User Manual Computer Management ty el File Action View Window Help e Ame A E Computer Management Local p status Capacity Free Space ci D System Tools 3 C Partition Basic NTFS Healthy System 37 26 GB 25 92 GB fa Event viewer New Volume E Partition Basic NTFS Healthy 37 25GB 37 18 GB El Shared Folders 2l Local Users and Groups H Performance Logs and Alerts a Device Manager B E Storage t Removable Storage Disk Defragmenter Disk Management E Services and Applications isk 0 Basic C 37 26 GB 37 26 GB NTFS Online Healthy System Disk 1 Basic New Volume E 37 25 GB 37 25 GB NTFS Online Healthy Bl Primary partition When formatting is complete your disk array will appear as a hard drive in the Disk Management window above and the My Computer window below My Computer File Edit View Favorites Tools Help i Q Ba s o Search gt gt Folders EJ Address E My Computer Hard Disk Drives Y System Tasks Y Y Details NA Devices with Removable Storage A 31 Fl
110. th any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly 117 FastTrak TX2200 2300 TX4200 4300 User Manual No other document statement or representation may be relied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage y
111. the failed disk drive 2 Replace the failed disk drive 3 Rebuild your logical drive 87 FastTrak TX2200 2300 TX4200 4300 User Manual Identify the Failed Disk Drive Click on the Physical Drive View a icon in the WebPAM user interface Look for a missing physical drive A drive that used to be present but is suddenly absent is the failed disk drive SERES d No drive Physical Drive View Hel on Port 2 Information Merge Media Patrol Schedule Physical Drive Overview Drive Model Port Humber apacity Status ST3800134S 1 80 02 GB Functional ST380013AS 3 80 02 GB Functional ST380023AS 4 80 02 GB Functional Q Graphic View J Drive on Port 4 80 02 GB Assigned LD 1 1 79 95 GB Port 1 L Drive on Port3 80 02 GB Assigned LD 1 3 Por 79 95 GB ort 3 3 Drive on Port 4 80 02 GB Free 79 95 GB Port 4 B BB signe BB spare B In this example there were four disk drives connected to the FastTrak Controller Notice that there is no drive on Port 2 This is the failed drive Replace the Failed Disk Drive Replace the failed disk drive with a new one of equal or greater capacity Then rebuild the logical drive See Install the Disk Drives on page 10 and the SuperSwap User Manual for more information about replacing a disk drive Rebuild Your Logical Drive 1 Click on the Logical Drive View icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want t
112. the integrity of data There are six combinations in which two drives can fail The FastTrak TX Series RAID protects your data array in four of those cases Assume the drives are configured as follows e CH indicates channels on the FastTrak Controller card e A B indicates which striped pair the drive belongs to e 1 2 indicates which part of stripe data CH1 CH2 CH3 CH4 Drive A1 Drive A2 Drive B1 Drive B2 Under RAID 10 the array maintains data integrity if any 1 2 combination survives Failed Logical Drive Event Drives Status Why 1 A1 A2 Functional B1 B2 retain integrity 2 B1 B2 Functional A1 A2 retain integrity 3 A1 B2 Functional B1 A2 retain integrity 4 B1 A2 Functional A1 B2 retain integrity 5 A1 B1 Offline B2 A2 contain only half the data 6 B2 A2 Offline A1 B1 contain only half the data 99 FastTrak TX2200 2300 TX4200 4300 User Manual JBOD Single Drive An alternative to RAID JBOD capacity is equal to the size of the disk drive itself JBOD appears in the User Interface as one individual drive There are no performance or fault tolerance features When one disk fails all data on that disk is lost The other disks are unaffected Disk Drive Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your FastTrak logical drive The following discussion summarizes some advantages disadvantages and applications
113. tion of disk drives whose other portion is assigned to a Logical Drive The available choices depend on the RAID level you selected and the disk drives available 6 Click the Next button 70 Chapter 5 WebPAM Select Drives RAID 1 Mirror Data is mirrored over a pair of drives for redundancy and increased read performance 0 0 Logical Drive Size En Use Maximum Capacity Please select 2 drives for RAID 1 J Drive on Port 1 60 0 6B 59 94 GB J Drive on Port 2 60 0 GB Free B B B Bs Boss lt lt Prev Next gt gt If you want to create a logical drive with unused capacity enter the assigned used capacity in the Logical Drive Size field To use the maximum capacity check the Use Maximum Capacity box 8 Click on the disk drives to select them Available drives have a black frame Selected drives have a red frame 9 Click the Next button If you selected JBOD click the Finish button on the Select Drives screen This completes the creation process for JBOD Assign a Name Assign a name to the logical drive Assigned Name Logical Drive 1 1 32 character s Prev Next N 10 Enter a name for the logical drive in the field provided 11 Click the Next button FastTrak TX2200 2300 TX4200 4300 User Manual Final Settings Confirm your choices Make any changes here Name Logical Drive 1 RAID Level RAID 1 Logical Drive Size 100
114. to the SuperSwap enclosure Attach a SMBus cable from the Management Connector on the FastTrak card to the Management Connector on the first enclosure These actions are described in Chapter 2 of the SuperSwap User Manual 12 Chapter 2 Installation Create Your Logical Drive You will now use the onboard FastBuild BIOS utility to create a logical drive with the attached drives For an explanation of the logical drive concepts see Chapter 6 Note You can omit this step and create your logical drive using the WebPAM software 1 Boot your system If this is the first time you have booted with the FastTrak card and drives installed the Promise onboard BIOS will display the following screen below FastTrak TX4300 tm BIOS Version 2 5 1 xx c 2004 2005 Promise Technology Inc All rights reserved No Array is defined Press lt Ctrl F gt to enter FastBuild tm Utility 2 Pressthe Ctrl F keys to display the FastBuild Utility Main Menu below FastBuild tm Utility c 2004 2005 Promise Technology Inc Main Menu View Drive Assignments 1 Define 1D 04 524 oo eee seo 2 Delete LD Controller Configuration Kays Available P ESC Exit 3 Press 2 on the Main Menu screen to display the Define LD Menu below 13 FastTrak TX2200 2300 TX4200 4300 User Manual 4 Press the arrow keys to highlight an logical drive number you want to define and press Enter to s
115. trol encounters a suspect sector it will attempt to regenerate the data and write to the suspect sector If the write operation is successful Media Patrol continues checking other sectors If the write operation fails Media Patrol reports the error to your PC s system log and to the physical drive s Bad Sector Log see page 67 This action triggers a BSL update message and an email message if you enabled that notification option see page 48 To schedule Media Patrol 1 Click on the Physical Drive View W icon in Tree View 2 Click on the Media Patrol tab in Management View Physical Drive View Information Split Merge Media Patrol Schedule Schedule C Disable Enable C By Day Start a 0 zho By Week Start At s gt H 30 Every Sunday j C By Month Start At o x o x On the fist zl Example 10 30 hh mm ae 3 Click on the Enable radio button 4 Click on the by Day by Week or by Month radio button 5 From the dropdown menus select a start time and a day of the Week or Month if applicable Start time is based on a 24 hour clock 6 Click the Schedule button To cancel the scheduled Media Patrol operation 1 Click on the Physical Drive View tJ icon in Tree View 2 Click on the Media Patrol tab in Management View 3 Click the Disable radio button 63 FastTrak TX2200 2300 TX4200 4300 User Manual Physical Drive Information To access information about a physical
116. umber Capacity Status ST380013AS 1 80 02 GB Functional ST380013AS 2 80 02 GB Functional ST380013AS 3 80 02 GB Functional ST380023AS 4 80 02 GB Functional Q Graphic View J Drive on Port 1 80 02 GB a Ru o 79 95 GB 3 Drive on Port 2 80 02 GB da Lo io o Q D 3 Drive on Port 3 80 02 GB m o e 79 95 GB L Drive on Port 4 80 02 GB lu 20 oO e 79 95 GB B B B Bus To access Physical Drive View click on the Physical Drive View tJ icon in Tree View From this window you can click on the links to access information and functions of individual physical drives and use the Split and Merge feature Media Patrol Schedule The Physical Drive View Media Patrol tab allows you to start Media Patrol on all physical drives You can also run Media Patrol on individual physical drives see page 65 Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive sector by sector Media Patrol checks physical drives 62 Chapter 5 WebPAM assigned to logical drives spare drives and currently unassigned physical drives that were once part of a logical drive or a spare Media Patrol does not check new physical drives that have never been configured nor physical drives assigned as JBOD Unlike Synchronization and Redundancy Check Media Patrol is concerned with the condition of the media itself not the data recorded on the media If Media Pa
117. ur logical drive See Logical Drive Critical Offline on page 86 for more information 43 FastTrak TX2200 2300 TX4200 4300 User Manual 44 Chapter 5 WebPAM Log in to WebPAM page 45 e Controller page 58 Log out of WebPAM page 47 Physical Drives page 62 User Management page 47 Logical Drives page 69 Host Management page 55 Enclosures page 90 Utility Configuration page 56 Spare Drives page 92 FastTrak page 57 WebPAM is a RAID management software application If you have not installed WebPAM on your PC see WebPAM Installation on page 16 Log in to WebPAM Double click on the WebPAM icon on your desktop right Or Promise 1 2 le WebPAM 2 0 Launch your Browser In the Browser address field type in the IP address of the Host PC as explained below If you did not choose the External Security option during WebPAM installation see page 20 use the Regular connection If you chose the External Security option during WebPAM installation use the Secure connection Regular Connection WebPAM uses an HTTP connection 005 http Enter the Host PC s IP address 127 0 0 1 or localhost Enter the Port number 0 2 00 ee eee ee ees 8080 Add to launch WebPAM 000 cee eee eee promise Together your entry looks like this http 127 0 0 1 8080 promise or https localhost 8443 promise Secure Connection WebPAM us
118. ves with a blue frame are assigned to a logical drive You cannot assign a split drive as a spare drive Click the Create button The new Spare Drive appears under Physical Drive View and Spare Drive View 93 FastTrak TX2200 2300 TX4200 4300 User Manual Delete a Spare Drive To delete a spare drive Click on the Logical Drive View gH icon 2 Select the Delete tab Information Create Delete Spare Drive List Select Capacity Status State Vv 37 27 GB Global Spare Idle 3 Check the box to the left of the spare drive you want to delete 4 Click the Delete button 5 Inthe Confirmation box click the OK button The selected spare drive is deleted 94 Chapter 6 Technology e About FastTrak below e Introduction to RAID below e Choosing a RAID Level page 100 e Other Logical Drive Features page 102 About FastTrak FastTrak TX Series RAID controller card features concurrent data channel operation and onboard BIOS The channels on the FastTrak card support concurrent operation that allows for overlapped I O under multi tasking operating Systems and sharing the workload between multiple drives Adapter BIOS The FastTrak card contains a BIOS code that extends the standard disk service routine provided through Int13 The BIOS is bootable for DOS and other operating systems that rely on the system BIOS for drive operation When the FastTrak BIOS appears during bootup press Ctrl F t
119. when the message Press F6 if you need to install third party SCSI or RAID driver appears in Windows No Hard Drives Found message appears during CD ROM installation of Windows The F6 key was not pressed at the appropriate time Reboot the system and press the F6 key when the message Press F6 if you need to install third party SCSI or RAID driver appears in Windows Installation Issues How can change the system boot sequence in order to boot from the FastTrak disk array The boot sequence is controlled by the system BIOS As far as the system BIOS is concerned the FastTrak Serial ATA RAID Controller and its defined disk arrays are categorized as a SCSI device This allows you to set the boot sequence in your BIOS setup utility to boot from SCSI first rather than IDE If there are multiple SCSI add in controllers in the system then the boot sequence among is determined by their PCI slot priority PCI slot 1 will be first slot 2 second etc If you want to boot from the disk array put the FastTrak Controller in the PCI slot where it will be accessed before the other SCSI controllers 112 Chapter 7 Support How can I change the boot sequence between a PCI SCSI card and the FastTrak disk array Since all PCI devices are PnP it is difficult to determine which device is addressed first Some newer motherboard BlOSes have advanced options that identify devices and allow you to select which device will be assigned
120. x PC run the command dd if imagefilename of floppydevicename bs 10k to copy the image file to the diskette imagefilename the disk image file name floppydevice name the device name such as dev fdO Label the diskette FastTrak Driver Use the FastTrak Driver diskette to upgrade to the latest software driver Go to step 3 below 127 FastTrak TX2200 2300 TX4200 4300 User Manual Step 3 Install the Software Drivers Windows Server 2003 XP and 2000 1 2 11 12 13 Insert the FastTrak Driver diskette in the A drive In the Start Menu go to Settings gt Control Panel Double click on the System icon Click on the Hardware tab Click on the Device Manager button At the Device Manager click on the icon to the left of SCSI and RAID Controllers to expand the list Right click on Promise FastTrak TX 2200 2300 4200 4300 tm Controller and select Update Driver In the Hardware Update Wizard select No not this time and click Next In the Hardware Update Wizard select nstall from a list or specific location Advanced and click Next Under Please choose your search and installation options select Don t search will choose the driver to install and click Next Under Select the device driver you want to install click Have Disk Under Install from Disk type A and click OK Under Select the device driver you want to install click Next If a warning about Digital Signature app

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