FAQ for MediaPlayer
Contents
1. Troubleshooting Using Ping command to conduct a LAN connection test lf the data cannot be distributed via LAN use the Ping command on the computer to conduct a LAN connection test In the case of a Static IP Address Command prompt screen T Look up the IP Address in NETWORK on the OSD EVIEW Netmask 25b 205 2bd 0 F eae tors a SU i i i Reply from 192 168 0 2 bytes 32 time lt ims TTL 64 2 Startup the command promot in Windows on the computer Reply from 192 168 0 2 bytes 32 time lt ims TTL 64 3 Enter C ping lt IP Address Reply from 192 168 0 2 bytes 32 time lt ims TTL 64 Ifa reply is returned the connection is made ee ee Ping statistics for 192 168 0 2 Packets Sent 4 Received 4 Lost 0 0 loss Approximate round trip times in milli seconds Minimum Oms Maximum Oms Average Oms When using a DHCP server Look up the IP Address in NETWORK on the OSD 2 Open Internet Explorer on the computer and enter http lt IP Address gt in the address bar Confirm the Media Player name when the WEB setting screen is displayed Command prompt screen Cache Name Table Casping dsa4s000e9 Player Name DS348000e8 Startup the command prompt in Windows Reply from 192 168 0 3 bytes 32 tine lt ims TTL 64 Enter C onbtstat R Reply from 192 168 0 3 bytes 32 time lt ims TIL 64 l Reply from 192 168 0 3 bytes 32 time lt 1ms TTL 64 Enter C gt ping lt Media2. button The factory defauli setting is Do not supply 4 Power ON timer If Disable is set the following function can be not used 2 Display do not get into power save mode in case media player has no scheduled program at the current time 3 Content distribution from LAN in Power off standby Note When disable Power is not supplied to SB LOO8KU 12 Windows 7 Authoring software work on Widows7 Authoring software is confirmed to work on the below Win 7 Win7 home premium edition Win7 Ultimate edition As one limitation preview function for still image is not display normally because it needs Internet explorer 6 or 7 but no support for IE8 it will be supported in next version of authoring software FAQ for difference between MP 01 and SB LOO8KU IR unit Video input Svideo input NTSC PAL The following shows the connection with commercially available AV equipment External AV equipment Audo adod pee seee eee e el 1 a peewee ee c lp 1 koat yne ay srie a NOTE Viden sinnats with coo nratard Video signals with copy protection cannot be displayed due to copyright protection Video out External video out DVI D 1920 x 1080 60Hz 1360 x 768 60Hz default settings 1280 x 1024 60Hz 1024 x 768 60Hz 1680 x 1050 60Hz Audio out Line out L R x 1 3 5 stereo mini jack 2010 04 07 SB LOO8KU IR unit is not attached ai 1 845050 G04 Display IR unit is u
3. large Confirm the signal cable connection between the equipment and the The color is strange Display INo power The power LED on the display is not on See Troubleshooting in the display User s Manual a When no programs are scheduled the device enters power save mode When a programs starts the power switches on automatically and the program is displayed note When menu button is pressed the message There is no scheduled program at current time is displayed in about 5 seconds Check that OPTION input is selected for the display It can be selected P5 prncsengheorrontnonterenocntal nn Check that Media Player is completely inserted into the display ae eo No images are displayed on the screen No images or sound gt No images are output from the DVI output connector Programs that use external video images cannot be output from the DVI P13 a6 output connector oO See Troubleshooting in the display User s Manual m No sound See Troubleshooting in the display User s Manual The remote control is unresponsive Check that the power save mode option setting for the display is ON P7 The device does not enter power save mode when no programs are scheduled When the power supply setting in the advanced menu of the OSD menu P11 is Do not supply the device does not enter power save mode Thede Enner ON Check that the Standby mode setting for the display is Standby P7 The
4. the codec of movie file The supported codec is Windows Media Video9 WMV3 MPEG1 or 2 WMV1 or 2 old type is not supported Please check if it satisfy Content specifications in user s manual Check points are the following a Supported codec Windows Media Video9 WMV3 MPEG1 or 2 WMV1 or 2 old type is not supported b Profile level MP HL Main profile High level note Complex file is not supported c Resolution Width up to 1020 Height up to 1080 d Frame rate i or p Interlace or progressive e File size FAT16 2Gbyte max FAT32 4Gbyte max f Bit rat max Refer to Contents specifications in Users manual P30 The file may be broken Please confirm that it can be played on the computer The movies that include a copyright protection function cannot be played You can check if the movie file is displayed by Video repeat mode in slide show mode can be replayed from USBmemory before making program by authoring software Movie file need to be rotated anticlockwise by using movie file edit software MediaPlayer Video out MOVIE Still image Movie file Rotate W E W up to 1920 dot H up to 1080 dot Display Portrait Please down scale so that movie file keep the resolution spec Width up to 1920 dot Height up to 1080 dot Rotate amp down scale Movie file MOVIE C H 1080 W 1920 l y w Confirm that the format of image file and resolu
5. timer function is Check that the Power supply setting for Media Player is Supply not operating properly Check that the Power OFF timer setting in the Advanced menu is set to P11 The device does not power off Valid The message It failed to access the memory card The Memory card may be dislodged Confirm that the memory card is P3 is displayed securely mounted The message It failed to recover library img file Remove the memory card and confirm that there is a file with the img P28 P26 There is no library file in the memory card is extension on the computer If such a file does not exist obtain a file from displayed the enclosed CD ROM and copy the file Confirm that the date and time setting is correct P9 P7 11 The message There is no scheduled programat Confirm the schedule setting of the authoring tool to make sure there are current time is displayed no errors If there is an error correct the schedule and conduct content update During startup the a ie di u i g up The message A content folder is found in USB This is displayed when a USB memory has been mounted If a content caution screen is memory update is not to be conducted press the EXIT button and remove the displayed pay Press Set to update content from USB memory is Va BMEM displayed The message Please plug in USB memory for Slide It is the Slide Show Mode or Video Repeat Mode Connect a USB P12 13 P11 12 Show mode or Ple
6. 2 0 or sendservice Spsendservice fail to start is displayed NET Framework 3 5 is installed If it is not install please install Framework 3 5 Authoring software Error In case of Windows Vista refer to page 44 Message of meaning like SpSvbstopped operating is displayed when Authoring software startup T3 Authoring software Popes F you have problems with this program and t worked correctly on an earlier version of Windows select the compatibility mode that matches that earlier version Compatibiity mode Run this program in compatiblity mode for Settings Run in 256 colors Run in 640 x 480 screen resolution Disable visual themes Disable desktop composition Disable display scaling on high DPI settings start up problem Privilege Level Qu Run this program as an administrator Show settings for all users ok _ Cancel Distribution service is not activated Security software block is displayed Security software in PC might blocks the distribution service of Authoring software Please check customer s security software setting and then change Rab orine OHAR E settings so that it doesn t block Authoring software It might occur when Authoring software start up before security software in PC start up after Windows start up If Authoring software start from start up folder please remove it from start up folder Run time error in distribution Problem by user account without
7. FAQ for MP 01 and SB LOO8KU 2010 4 07 1 No video signal Why does it become no video signal after NEC logo Video out turn off for several seconds for OS system after start up NEC LOGO mark in start up of Media player initialization After about 15seconds it will turn on at current time displayed M player will start to display the program at the scheduled time After about 30 60 seconds Media Player get into power 2 Message for no scheduled What is the message There is no scheduled program When there is no scheduled program the message is save mode 3 No image after Message for Why is no image on screen after the message of This is power save mode of M Player no scheduled program there is no scheduled program at current time When there is no scheduled program M Player turn off video out in order to make display power save mode note Display need to be enable for power save mode 4 How to open OSD How OSD menu is opened when Media player is in MP 01 It wake up by any pressing button on IR unit in power save mode of power save mode and then OSD open by MENU buttton PI MEAE SB L008KU It wake up by POWER ON button and then OSD open by OPTION button 5 Available USB memory Available USB memories Almost all USB memories are available In rare case it might not work In that case please change USB memory Eaa SDcard Available SDcards Panasonic 2G 4G 8G byte SDcard has been checked LAN distr
8. Player name Reply from 192 168 0 3 bytes 32 time lt 1ms TTL 64 7 Confirm that an IP Address is displayed Confirm that it matches the IP Address in 1 Ping statistics for 192 168 0 3 Packets Sent 4 Received 4 Lost 0 0 loss 9 If a reply is returned the connection is made Approximate round trip times in milli seconds Minimum Oms Maximum Oms Average Oms NOTE If it cannot be connected reconfim the LAN cable connection Media Player and computer settings and power supply of the display If it can be connected with this test but cannot distribute confirm that the firewall or security software is not set to block the FTP transmission 4 Authoring software troubleshooting 2010 04 07 Authoring software 2 Conditions Causes and Measures Problem The Error message like Service Authoring software Please install sendservice Spsendservice fail to start Microsoft Visual C 2005 SP1 Redistributable Package x86 is displayed the Download Center on the Microsoft Website http www microsoft com downloads details aspx FamilyID 200b2fd9 ae1a 4a14 984d 389c36f85647 amp displaylang en Authoring software Error x Error 1920 Service Authoring cofbaare SendService SpSendService fallad to start verfy thar you have officers prmileges to start system services Installation problem The Error message like Service Authoring software In case of Windows XP Please confirm if NET Framework
9. administrative right Error in distribution Error by Change of working folder in configulation Schedule specifications How to copy amp Paste The Error message of RunTime error is displayed when distribution start Authoring software exit when OK is clicked Windows Vista Program C Program Files Authoring softwere SpSv exe This application has requested the Runtime to terminate it in an way Please contact the application s support team for more information Ces Windows XP Microsoft Visual G Runtime Library ws cali Program O Program F iles Authoring software SpSyexe equested the Runtime to terminate i in an Una pplication s Support team for mote miormation Error occurs in setting or distribution in case of user account without administrative right not belong to administrators group like users group Example yt ait ee LAE diese hat encountered a problem and needs io close We are sony for the mneonventence Wi pons eet i the mde of nometheng the nimaan pou riie mroduing on ragh bot ber Picar tell Becrovol abot thie problem whe hove menel oa en repo thet eeu ered ina We wall bet iha epai aa conicienisel and aeryen To nee why date the eronepmi conten gick hae _Berd Eno Repost When user account for Windows doesn t belong to administrators group error Access is denied occurs in distribution you can not specify the root directory is displayed when you
10. ase plug in USB memory for memory that contains still images or movies If you do not wish to use Video Repeat mode is displayed this mode press the EXIT button and end it and set the Slide Show There is no file in USB memory for Slide Show Mode or Video Repeat Mode to Normal Mode in the Slide Show menu mode or There is no file in USB memory for Video Of the OSD screen Repeat mode Please plug in another USB memory is displayed Use the computer to confirm that there is a folder named media on the Even when the power is switched on with the USB USB memory If there is no folder named media use the authoring Da a Ea aaa odar software to save the program data on the USB memory y i g Confirm the connection of the USB cable extension pg P6 found in USB ME Press Set to update content Make sure that the USB memory format is not NTFS format RA 2 from USB memory is not displayed Confirm that the USB memory is not encrypted ee I 00 S Try a different USB memory i Mas m Content cannot be The message No content file is found Updating is Use authoring software to save the program data on the USB memory P 9 updated aborted is displayed 5 Use the authoring software to reduce the program so the size is smaller 5 The message Content size is too large Please The maximum capacity for content is 1 8 Gbytes for the enclosed N reduce it then update again is displayed Memory card 2 Gbytes It is
11. ave mode consumption Stand by mode or Power save mode Media Player 1W or less Button to open OSD Use MENU button The following is added refer to page 7 in SB LOO8KU user s manual Connection and setting continued Setting the Media Player Turn on the main power supply of the display Press the POWER ON button of the remote control to switch the display on Press the OPTION button of the remote control to select OPTION for video input The Media Player will start up in approximately 1 minute After the Media Player has started press the OPTION key to display the OSD Menu of Media Player and carry out settings Q to 4 o TEE EEE TEE we ab O TE 4 Media Player s Power supply From the ADVANCED menu set the power supply to Enable and select the Apply button The factory defaut seiling is Do not supply Display settings Perform steps to 5 Open the display s OSD screen with the MENU button 6 Select STANDBY from STANDBY MODE in the DISPLAY PROTECTION T Select POWER SAVE from DISPLAY Emi wee ce SS PROTECTION and select ON from OPTION EEGs 8 Close the OSD screen with the MENU button a When POWER ON or STANDBY button is pressed SB LOO8KU and the display both switch on or switch off Operation in each power mode when Enable is selected in the Po
12. e AC adaptor and power cord and the DC The main power indicator will not light up power source input connector ON Green OFF Red Confirm that power is properly supplied from the power source by The power cannot connecting a different device to the power source be switched on PO Press the power button of the remote control and confirm that the power The power indicator of the wireless remote control dicat iit indicator is lit u extension cable is not lit up ON Green OFF light P Confirm the connection of the wireless remote control extension cable Insert the cable securely The video signal cable DVI D DVI D may not be properly connected the connector of the equipment or Display so confirm that it is connected Confirm that the DVI input is selected on the Display side aes Press the Menu button on the remote control and confirm that the OSD screen is displayed a few seconds later If it is displayed it is in the power save mode For the time periods where programs are not set the VIDEO OUT is switched OFF When the equipment is purchased the programs are not set so the VIDEO OUT is switched OFF When it becomes the time period that a program is set VIDEO OUT is switched ON There is no image Confirm the audio cable connection between the equipment and or sound speaker turns off The image is not displayed on the screen Confirm that the audio input of speaker devices and volume is prope
13. he Media Player name of the Media Player is correct In the case of ae Confirm that the Media Player name of the authoring software is correct P20 P18 DHCP setting Confirm that the Media Player names are not overlapped 21 22 19 20 Error code 102 A The uppercase and lowercase alphabets in the media player name are not differentiated Confirm the LAN cable connection Confirm that the power of the Router hub and MP 01 are switched ON power indicator is green MP 01 may switched off Manually switch on the Media Player or change the power timer setting so that the power is ON during distribution For MP 01 P Error code 1 Erroe code 100 Please check that the following protocol and port for secutity software setting is connected wn Error code 101 enable the connection test Error code 102 Error code 105 Authoring software gt Media Player i Http port 80 i Ftp control port 21 Media Player is starting up Let some time pass before redistributing Da e If Proxy server of Interner Explorer is set please set IPadress of Mplayer into Exceptions Note1 Error code Media Player is updating Let some time pass before redistributing The SD M Card has insufficient capacity Reduce the program data or Error code 441 j o aad prog P24 P26 change the SD Memory Card to one with a larger capacity In case of off line Error code 501 It may not able to recognize the USB memory Load the USB memory again when us
14. ibution in Can Media player receive contents from LAN in MP 01 It can not receive Power OFF Standby MP 01 need to be power on Power LED is Green SB LOO8KU Yes it can receive in Power off Stand by note Power supply display of the OSD ADVANCED menu need to be set to enable Refer to Connection and setting in User s manual of SB LOO8KU LAN distribution in Can Media player receive contents from LAN in Yes it can power save mode Power 24H operation Is it possible for Media Player to operate Please turn off and turn on at short interval in a day 24Hcontinuously by daily power timer for stable operation Ex Authoring software power management setting power off 4 00 power on 4 01 Panel Property Settings Distribution Results Power Management Time Synchronization Operation Setting io The power supply is turn on off at the specified time of a day of the week Specified day of the week M Sun M Mon M Tue M Wed M Thu WM Fr W Sat Specified Time PowerOnat P Haii H EE 10 How to confirm Timer How can timer on off setting by Authoring software be Please check Timer menu in OSD confirmed It shows next On Off date amp time 11 SB LOO8KU What is the difference between Enable and Disable Please set enable as described in user s manual Power supply setting in Advanced menu 4 Media Player s Power supply From the ADVANCED menu set the power supply to Enable and select the Apply
15. ing USB he USB memory may be coded It cannot be used by this device Erroe code 507 memory Confirm the capacity of 1 file does not exceed 4G byte of the upper limit The WEB setting Error occurred when inputting user name and password Input user name default password 0000 P20 22 P18 20 screen cannot be penei The Media Player name cannot be set BA less one byte characters alphabets or numbers starting with P20 24 P18 19 alphabets The selection button is not displayed This may occur when using a browser other than Internet Explorer eo Note1 If Proxy server of Internet Explorer is set please set IPadress of Mplayer into Exceptions Local Area Network LAN Settings Proxy Settings ja a yn atic Servers ierit Type Proxy address to use Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration lt HTTP V Automatically detect settings Secure Cluse automatic configuration script FTP Gopher Proxy server Socks Use the same proxy server For all protocols a Use a proxy server for your LAN These settings will not apply to dial up or YPN connections Exceptions Address xxx yyy 22zz Port 8080 Advanced ml Do notuse proxy server for addresses beginning with Bypass proxy server for local addresses YAS 192 168 0 2 Use semicolons to separate entries Note2 If there is a problem with the connection test refer to the next page
16. on Media Player Authoring software use Internet Explorer for preview Authoring software doesn t support Internet Explorer 8 IE7 or IE6 is supported This will be supported in near feature Refer to page 44
17. ory for Video Repeat mode is displayed During startup the confirmation screen for content Confirm that the Slide Show Mode is selected in the SLIDE SHOW P12 13 p11 12 update is displayed or the existing program is menu of the OSDscreen displayed 2 Troubleshooting program content display for MP 01 and SB LOO8KU Problem Conditions The message The codec is not supported is displayed or the below mark is displayed Nothing is displayed or the below mark is displayed D The message The codec is not supported is displayed or the below mark is displayed Movie files in vertical layout is not rotated on Media Player MediaPlayer Movie file Video out MOVIE Z Image file Still image Layout Movie is not properly displayed on vertical layout Dislay Portrait Full HD 1920 x1080 Movie file is not displayed on Media player on vertical layout MediaPlayer Example Video out Movie file Rotate hain 1080 The message The image items are not supported is displayed there are images that are not displayed or the below mark is displayed Still images are not properly displayed It is displayed not smoothly or some frame is lost ao Please check that the audio in the movie file is a file supported by The movie is displayed but the sound does not come out area q e f 2010 04 07 User s manual SB LOO8K Cause and measures MP 01 Please check
18. rly selected Conduct the following operations to initialize the system Doing so will return the settings to the default conditions 1 Switch off the power with the remote control 2 Press the power button on the remote control and after the power indicator turns green immediately press the number buttons in the The above was tried but nothing was displayed following order 7 8 and 5 3 The Media Player system is initialized and started up After the system starting is displayed on the screen the message Factory reset is done is displayed 4 Reset LANGUAGE DATE TIME and VIDEO OUT If the wireless remote control extension cable is mounted the light P7 receiving part of the equipment will not operate Direct the remote control to the light receiving part of the remote control light receiving extension cable to operate the remote control REMO cont ole noveperating There are no batteries in the remote control Or the batteries are weak Confirm that the batteries are properly installed ae The IR Lock might be operating Release the IR Lock The screen flickers ka A gees from Me SPAY SIRE wl pe snownde Confirm that the Display is compatible with the resolution of the Media GAITARI S al neupperteg signal Player If it is not compatible change the display setting of this uii IPS is het equipment to one that is compatible with the Display properly displayed The Media Player display is too small or too
19. sed TTO E ah SLAT Wireless remote control extension cable is not attached Svideo and Component video input Svideo input NTSC PAL Component video input 1080i 720p 60Hz 50Hz 480p 480i 60Hz 576p 576i 50Hz Note The cable to Convert to component input is attached e4 Connecting to the AV device with an S terminal output Extemal AY equipment Audio out pee eeeeeeee el P a E Seeseeeena Am Audio cable Commercially available Connecting to the AV device with Component outputs Extemal AV equipment Audio output 2 a f Ut t k Y Ga a COO GIBA R NOTE Programs using external video i In case of 1080i 50Hz or 720p 50Hz Signal component input User need to select to 50hz from 60hz in component video input frequency in OSD Default is 60Hz Programs using external video images cannot be output to the DVI output connector For internal display even video signal with copy protection can be displayed Internal slot Video out TMDS interface and External video out DVI D 1920 x 1080 60Hz default settings 1360 x 768 60Hz Internal slot audio interface Audio input of display need to select OPTION input Initial setting Date amp Time and Language in OSD Power control amp When POWER ON or STANDBY button is pressed MP 01 switch on or switch off Operation in Operation in each power mode o Enable x Disenable Power indicator Stand by mode or Power s
20. set to the Slide Show Mode While displaying the slide show press P12 13 P11 12 During startup the slide show starts the MENU button to display the OSD menu change the setting from slide show to Normal Mode and then restart OSD timer function E When power control is set with content update the timer function P12 P11 The timer setting in the OSD menu cannot be set becomes void will not operate Confirm that the power control is not set in the TIMER or authoring software If it is set release if necessary For details on releasing power The power is switched off automatically control in the authoring software refer to the power management section of the authoring software User s Manual The timing display is displayed in the VIDEO OUT setting but it cannot Remove the check from the Read timing from display in the VIDEO be selected For MP 01 only OUT menu of the OSD screen Mode will not operate Confirm that there are still images or movies on the USB memory or When starting up the power the message There is confirm the folder setting from SLIDE SHOW on the OSD menu no file in USB memory for Slide Show mode or There is no file in USB memory for Video Repeat mode Please plug in another USB memory is displayed Confirm that the still image file or movie file is a file that is supported by Media Player the power the message Please plug in USB ee A USB mem
21. t can not Please divide schedule at 0 00 Ex 11 29 from 23 00 to 0 00 11 30 from 00 00 to 2 00 Copy Ctrl C on key board Paste Ctrl V on key board Duration Duration of movie does not works on MP 01 of Movie pane Content Properties donacing_ Gavan aier Seating of Arernaben Fle Cirila Retin Animasion Pla ack Time Esacuie K E although it works on preview in Authoring software 1 m2p or m2v file On MP 01 duration of movie pane is ignored and is played until end of file Authoring software Preview doesn t support the extension The message of It is no supported file is displayed for Please change the extension to mpg from m2p or m2v movie file with the extension of m2p or m2v 2 Movie image in vertical layout It is not rotated in preview of authoring software MediaPlayer Portrait Authoring soft Preview The preview problem 4 Ticker transparent is not previewed of authoring software 5 A still image doesn t preview normally when Internet explorer 8 is used in Windows Example IE 6 or 7 Corrective distribution Collective Distribution limitation When there are multiple schedules in use please distribute one panel media player at a time or distribute a group of panels which have the same schedules in use at one time This is limitation for Authoring software It will display normally on MP 01 This is limitation for preview It is previewed
22. tion for still image Format JPEG Base line Jpeg PNG RGB24 bit format U P28 P12 BMP 24bit pixel format P28 Resolution up to 2047 x 2047 for one image screen up to 1920 x 1080 or 1080 x 1920 for two images screen The file may be damaged Confirm that it can be displayed on the computer Nothing is displayed Confirm the message setting of the authoring software rae One byte lt and gt symbols are not displayed Make the Specified characters are not displayed characters two bytes A small number of special characters may not be displayed pf Vertical message in vertical layout has large space Vertical message is for only Kanji character between characters Please do not use alphanumeric characters Portrait O Vertical layout Message is not ro er d S a ed s it i i i ai Mee It takes long time for the message to be displayed it is displayed becomes longer f It takes about 7 seconds to display 100 characters How many max size for message message height h need to be less than 30 of layout height H It can be by authoring software If it is SEX ee HESage and other contents is too slow Whole Screen In layout with movie if movie file is not registered Please register movie file blink problem by authoring software sometimes whole screen is blinked or change to layout without movie pane The message This is not displayed for the signal with External video is not properl
23. try to change working folder How many days is the schedule duration How many limitations for the number of scheduling Is it possible to make schedule over 0 00 next day Ex from 23 00 of 11 29 to 02 00 of 11 30 How to copy and Paste in making ticker message in for scheduling or making message list or making schedule on main window ticker message Please check if content files Still image movie audio file registered in program exist in contents folder for authoring software if it do not exist please add the file in the contents folder Please log on by user account with administrative right belong to administrators group or I f itis used by user account without administrative right Please re install authoring software to the folder except Program files folder for ex C authoring software because the data folder under Program folders Authoring software is denied access when user account doesn t have administrative right Please re install authoring software to the folder except Program files folder because the data folder under Program folders Authoring software is denied access when user account doesn t belong to administrators group Please select folder of 3layer or more than 3layer Basic schedule is no limit for duration Normal schedule is up to 6 months note1 Basic schedule is set by Schedule Management menu Basic schedule is no limit Normal schedule is up to 2500 No i
24. wer supply display of the OSD ADVANCED menu Recommended setting o Enable x Disenable Program distribution me e e ed e woe e a display Power indicator m When Enable is selected in the Power supply display of the OSD ADVANCED menu Recommended setting Media Player 11 W DC power Total power consumption including display approx 35 W m When Disable is selected in the Power supply display of the OSD ADVANCED menu Media Player 0 W DC power Total power consumption including display Same as power of display in standby mode Use OPTION button Wake up Press any button Press POWER ON button from Power save When MENU button is pressed Media Player wake up and When POWER ON button is pressed Media Player wake up and mode the message There is no scheduled program at current time the message There is no scheduled program at current time is displayed in about 5 seconds is displayed in about 5 seconds note After the message of there is no scheduled program is displayed M Player turn off video out in order to save power of display OSD Advanced menu is added Video input is removed in Display Power OFF Power SAVE E Enable CDisable Power Off Timer Regulation MP 01 1 Troubleshooting Hardware for MP 01 and SB LOO8KU 2010 04 07 Problem Conditions Causes and Measures Reference Confirm the connection of th
25. y Copyrig protection eis eyed DFINE Delo Mark Video signals with copy protection cannot be displayed due to is displayed I displayed Po N copyright protection For MP 01 only a Programs using external video cannot be output to the DVI output connector Programs using external video cannot be output to the DVI output P13 For SB LOO8KU only connector It can not It is specification Can black screen around 10 second be decreased between the programs It takes 10 to 20 seconds to prepare for next program During this period black screen is displayed Confirm that there are no errors in the schedule setting of the authoring tool If there are any errors correct the schedule and It is not displayed according to the schedule setting update the content Confirm that the date and time setting are correct P9 P7 11 3 Troubleshooting LAN for MP 01 and SB LOO8KU 2010 04 07 User s manual Authoring software 3 Cause and measures Reference page error code MP 01 SB LOO8KU Confirm that the IP Address set in the Authoring software is correct In the case of Error code 1 j i i i P18 19 P16 17 Static IP settings Error code 102 Confirm that the network setting of the Media Player is correct Problem Conditions Confirm that the IP Addresses of the Media Players are not overlapped Confirm the network setting of the computer Confirm that the DHCP servers of the routers are valid Erorcodesii Confirm that t
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