SMS-2-Email - Business Messaging Services Manuals
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1. 6 H Q Z c 1 u 7 I R d m V amp f 8 A J S e n wW 0 9 B K T f O x C 1 C L U g p y Figure 7 SMS 2 Email Home page Support If you need assistance please ensure you have all the details of what you were doing in SMS 2 Email so that a support consultant can help you For assistance please contact Grapevine phone 27 21 702 3333 or email support vine co za Copyright 2010 Grapevine Interactive Pty Ltd Page 10 of 102. GRAPEVINE SMS 2 Email User Manual This document is aimed at Grapevine Affiliate administrators and users who have been provisioned to use SMS 2 Email Version 2 0 Date 28 April 2010 Support For assistance please contact Grapevine 27 21 702 3333 or email support vine co za Feedback Was this document useful What can we do to make this user guide more useful and informative Please email info vine co za with your comments and feedback Tel 27 21 702 3333 Email info vine co za Web www vine co za SMS 2 Email User Manual Table of Contents PAD DFOVIAUIONS orsa arna A wae EEA A ON OO ONTE OTA 3 DefNION arcieri a A RNAAR TOA 3 1 MtroductUon searen en a TA ETE IA NEOA AAA 4 I What is the p rpose of thismanual sssriciisciucssonas ac caste a a a Salud Gus 4 1 2 What IS SIVIS 2 E all pusiera E E E A ta cevbiaveaauenteyeenicudeseeues 4 1 3 WAY USE IEE rra AA AE NNA 4 1 4 Kiam ca O e e ET E AE eng ona TE 4 T5 IOW CO CS IEW OU gurra E EAE EEE E E E R 5 What do need to get started cneasa aiia EE E EKE EEEE 5 The SMS 2 Email s Home page sessesessssessssesssseossssoesssossseosssssesssoesssoesssosossoessssessssesssseo 6 Zk Changine your personal detalls serenas a E O R 7 3 2 Sendine Gtapevine ad S pport GUE einen ed deaaecgsavarseancuaiaveseverivadodeesenaaenmneieeds 7 3 3 Accessing SMS 2 Email reporting functionality ssssssensessenssrresesrrrssrreresreressreresrrreserereseeress 7 Repo
3. a reminder of your login details A reminder will be sent to the email account you used to register with SMS 2 Email Copyright 2010 Grapevine Interactive Pty Ltd Page 5 of 10 SMS 2 Email User Manual 3 The SMS 2 Email s Home page Using the URL sent to you by Grapevine when you were provisioned on the system log in to the SMS 2 Email application Below is an illustration of a demo Affiliate s Home page A Username and password are case sensitive MESSAGING SERVICES 20 May 2010 11 33 Home iy Profile Support Pennye vine co za Logout Welcome back penny vine co za MY PROFILE MY PRODUCTS sms email smszhttp CONTACT US Grapevine Interactive Tek 27217023333 Email suppor vine co za Figure 2 SMS 2 Email Home page The SMS 2 HTTP Home page is a portal for the messaging services for which you are registered On the Home page you have the options to e change your personal details e email Grapevine with a support query e access SMS 2 Email reports At the bottom of the Home page you can see Grapevine s contact details What is a portal A portal is a web site or web page that the owner positions as an entrance to other sites or pages on the internet or other pages in a web application Copyright 2010 Grapevine Interactive Pty Ltd Page 6 of 10 SMS 2 Email User Manual 3 1 Changing your personal details Tip On your My Profile page you can change your password to something easier to r
4. e Ei n You have been E Reply to All wR s Follow Up E unsubscribed from elete Jun in n fi i f amp Forward A E mail 3 Mark as Unread Gnchiote the Quick Pick Options OneNote Mailing List Please unsubscribe me from Quick Pick Mailing List Respond Actions sms 2 email vine co za Sent Thu 5 20 2010 11 10 AM Admin Unsubscribe Please unsubscribe me from Quick Pick Mailing List 073 1234567 2 What do I need to get started To get started using SMS 2 Email you must be registered as a Grapevine Affiliate When you register you must specify the e number to which you want customers to SMS messages e email address es to which you want messages to be routed e SMS content for conditional routing to different e mail addresses e content for standard or conditional based on SMS content return messages e subject line for your messages e format of the body of the message You will receive via email notification that you have been registered The email also confirms the number you choose to which people must send their SMSs Included in the email will be the following user registration information e The URL for the SMS 2 Email web application where you will view reports e Your username and password for the application You can log in to the SMS 2 Email web site using the username and password provided in the email Note Click on the Forgotten your password link to request
5. e text You have been unsubscribed from the Quick Pick Mailing List In addition if you stipulate that customers send SMSs to a short code you will earn revenue You can use SMS 2 Email for a variety of applications for instance voting competitions surveys account notifications support queries and promotions SMS 2 Email is an effective way of coordinating the benefits of fast easy to use mobile communication with standard computer applications like email 1 4 Main features SMS 2 Email has the following main features Copyright 2010 Grapevine Interactive Pty Ltd Page 4 of 10 SMS 2 Email User Manual e conditional routing to different e mail addresses based on SMS content e standard or conditional based on SMS content return messages e configurable subject line of the email message e configurable format of the body of the email message e selection of short code premium rated or long code standard rating to which customers must SMS messages When a short code is used you will earn revenue 1 5 How does it work A customer sends an SMS to a short code or long code and the message is routed by Grapevine to an email address you specify e g admin yourcompany co za In the example below you can see that the mobile phone number of the originating message has been inserted in the email a A Unsubscribe Message Pla mm Z an 2 3 ss 2s j Message Developer Reply Ri gH Categoriz
6. emember than the password originally issued to you by Grapevine To change your personal details 1 Onthe Home page click Change your details My Profile Please note indicates mandatory fields First Name Penny Last Name Doe Login Name penny vine co za Mobile Number 073 1234567 Email Address penny vine co za Current Password TELLLLIT New Password eeceeee Confirm Password TELET Figure 3 Change personal details 2 Under My Profile enter your personal details 3 Click Update A message will be displayed saying your changes have been updated To exit this page click the Back button in your browser Tip If you want to exit the page without saving your changes hit the Back button in your browser instead of clicking Update 3 2 Sending Grapevine a support query To email a support query to Grapevine e Inthe application on the right side of the page click the Support tab From the Home page on the purple Menu bar click Support 3 3 Accessing SMS 2 Email reporting functionality To access SMS 2 Email reports 1 Onthe Home page click the sms2email link 2 Inthe VIEW REPORTS tab click on the Inbound Message Report link Copyright 2010 Grapevine Interactive Pty Ltd Page 7 of 10 SMS 2 Email User Manual Welcome back penny vine co za FIEW REPORTS E Inbound Message Report Figure 4 Inbound Message Report 4 Reporting and analysis Reports are useful to monitor the s
7. ffiliate s e mail address or addresses This makes it easy for a company to receive view sort reply to store and archive messages from customers using any email program One of the most useful features of SMS 2 Email is that conditional routing to different e mail addresses can be specified based on SMS content An overview of SMS 2 Email is shown in the figure below SMS IS to dedicated number ga Return message optional Figure 1 SMS 2 Email message flow Formatted Formatted gt e mail message e mail message GVI Server Client s E mail Server 1 3 Why use it SMS 2 Email can be used to easily receive view sort store and archive messages from customers using any email program e g Microsoft Outlook or Mozilla Thunderbird The application allows you to route SMSs depending on their content to different email addresses In this way you can ensure the right person to deal with the message depending on the content of the message receives it directly in their Inbox For instance messages that contain the keyword unsubscribe can be routed to the Operations department while messages that contain the phrase Pick me can be routed to the Competition Manager A reply facility can be automated which frees staff from dealing with queries complaints and administrative functions on the phone For instance all messages requesting a customer be unsubscribed can automatically be replied to with th
8. rting ANG ANAl YSIS angit oE E AEE RE O 8 5 FAOS resini nn a E A deutsdaeaddecsnessucsueasoarspccseneseeee 9 pile Under which circumstances would the sent SMS create an error at GVI s Server 666 9 Did Whatare standard characters reisine a ana ea E O EE ean 10 SUDDO oioisr raan A EEE E TEE E EE EEN E E E E 10 Copyright 2010 Grapevine Interactive Pty Ltd Page 2 of 10 SMS 2 Email User Manual Abbreviations CSV Comma Separated Values GVI Grapevine Interactive URL Universal Resource Locator Definitions Affiliate Company that is registered with Grapevine and has been provisioned to use one or more of its products or services Broadcast A campaign is a collection of messages sent out by an Affiliate to mobile phone users and the responses received by an Affiliate from mobile phone users Campaign A campaign is a collection of messages sent out by an Affiliate to mobile phone users and the responses received by an Affiliate from mobile phone users Copyright 2010 Grapevine Interactive Pty Ltd Page 3 of 10 SMS 2 Email User Manual 1 Introduction 1 1 What is the purpose of this manual The purpose of this manual is to e describe SMS 2 Email and what makes it so useful e document the application s web based front end which is used to view reports on SMS 2 Email messages sent to an Affiliate via email 1 2 What is SMS 2 Email Sms 2 Email is a service that routes incoming SMS messages from customers to an A
9. t this month in the Moment of Pleasure campaign You can see that some customers have entered the competition more than once Current Status Time Msisdn Message 2010 04 30 23 59 51 3336 of F238 F2840 Moment of Pleasure 6007049079907 2010 04 30 23 59 34 3336 off 23872840 Moment of Pleasure 6007049079907 2010 04 30 27 14 34 3336 2fs2740e457 Moment of Pleasure 6007049079907 2010 04 30 27 14 21 3336 2fs2740e457 Moment of Pleasure 6001049079907 2010 04 30 19 28 53 3336 2fo244754g2 Moment of Pleasure 6007049083300 2010 04 30 19 21 53 3338 27824426492 Moment of Pleasure 6001049083300 2010 04 30 19 21 45 3336 2fo244754g2 Moment of Pleasure 6007049083300 2010 04 30 15 01 46 3336 off 238 F 2640 Moment of Pleasure 6001049079907 Figure 6 Inbound Message Report output 5 FAQs 5 1 Under which circumstances would the sent SMS create an error at GVI s server This could happen if the sender used a non standard character in the SMS In such cases the SMS stops at our system it won t be posted to your web server However you will receive regular reports and statistics on the status of these messages so you can follow up on them Copyright 2010 Grapevine Interactive Pty Ltd Page 9 of 10 SMS 2 Email User Manual 5 2 What are standard characters GVI s server accepts the following characters in incoming SMS messages space 2 D M V _ h q Z l 3 E N W 1 r i 4 F O X a j S 5 gt G P Y b L
10. uccess of campaigns and to troubleshoot errors You can also use them to analyse campaigns by exporting the data to a spreadsheet application like Excel SMS 2 Email allows you to filter data so you can report on specific campaigns mobile numbers and short codes over a specific period of time To view a report 1 On the Home page click the sms2email link In the VIEW REPORTS tab click on the Inbound Message Report link On the Inbound Message Reports page fill in the report parameters You can filter your results to select all messages sent to a particular short code sent to a specific MSISDN containing specific content sent between specific dates and times Click Run Report 5 After running the report you can export the results to an Excel spreadsheet to further analyse O O O O sort and filter Example In the example below we are searching for all messages sent this month in the Moment of Pleasure campaign Copyright 2010 Grapevine Interactive Pty Ltd Page 8 of 10 SMS 2 Email User Manual Inbound Message Report eg 27821234567 Message Content Moment of Pleasure Today This month Last Month Custom Date Please define your date range with the following format yyyy mm dd hh mm From 2010 G3 25 00 00 Toe 2010 03 22 06 2 Run Repon e Export to Excel Figure 5 Inbound Message Report search parameters In the report extract below are all the messages sen
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