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(Minna/mama

1. If the custom option is selected at 904 then the user enters the beginning and ending period for the custom report 910 Alternatively the user may be prompted to request different forms or types of reporting e g a more condensed report for transmission via wireless LAN The report log print outs are customized according to the customer s desired output 912 Modifications are to be managed by the customer for any subsequent changes to the report format Because of the importance of maintaining filing keeping and in some cases maintaining security a mandatory secu rity login 914 requirement may be necessary for access to print log reports whether from daily reports or from the custom reports subroutine of the reports module 214 With out login authority the reports submenu option is unavail able and disabled Security Module The component module of the SIMON engine that main tains security to and from the program is the security module 216 The security module is described in conjunction with FIG 9 which is a flow chart of the security protocols The primary duties of the security module are to safeguard software integrity and provide maintenance accountability The mode of security performance is defined as follows First as the SIMON engine is started 1000 the user is prompted to log in 1002 using their user identification number and if required a password The process may involve two steps first the user number is requested a
2. mation about the content of help available For example MPEG video Autocad drawings viewer and schematics etc are displayed for the user Alternatively the user may select to enter a browser control 622 window though which the user select may elect to operate the functions of the browser such as home refresh back print find etc that are enabled through the HTML menu page 624 The help module 600 may have the same help information for all customers for a particular machine process or operation however other more user or task specific options may be made available to specific users whether by limiting access to the information or by not providing information that may be outside the expertise of the specific user The help module may be written with Microsoft Visual Basic 6 0 Pages for Help may be written in HTML About SIMON information may be written in a Visual Basic 6 0 window The contents of the help function for use with the SIMON engine may include topic selections that provide a list of Help Contents which the user may access through a selection of preselected help topics The Help Contents portion of the topic selection index is a list of available help topics from which to choose Selection of a topic display US 6 697 894 B1 19 help information about a specific topic may also be reached by searching using letters keywords or phrases as part of the search topic profile of the help menu If the
3. DATABASE ERROR CALL CSC NO MATCH FOUND DISPLAY MESSAGE NO RECORDS FOUND DISPLAYS THE FIRST 10 MATCHES FOUND TO THE USER USER CHOOSES NEXT END OR NEW NEXT 718 NEW CHOSEN END CHOSEN CLOSE DATABASE 714 REMOVE REMOVE RESULTS SCREENS AND SCREEN TO END PROGRAM DISPLAY ENTRY SCREEN PROGRAM SEARCHES FOR THE NEXT 10 MATCHES DISPLAYS THE NEXT 10 MATCHES FOUND TO THE USER gt 712 END CHOSEN USER CHOOSES PREV NEXT END OR NEW PREV CHOSEN DISPLAYS THE FIC 7 PREVIOUS 10 MATCHES RESULTS TO THE USER SCREEN TO DISPLAY 716 7 ENTR SCREEN U S Patent Feb 24 2004 Sheet 7 of 8 US 6 697 894 B1 1000 POWER ON SIMON 1002 uN IF YES 1022 1024 3 OVERRIDES 1004 ATTEMPTS system LOCKOUT pee EURO rated SUPERVISOR VALID INVALID PASSWORD PASSWORD 1006 SIMON SYSTEM dca CHOSE THAN 3 BOTON ATTEMPTS DISPLAY LOGIN INVALID LESS 1008 INPUT BOX THAN 3 ATTEMPTS 1016 VALID ADO USER ADD NEW USER UPDATE THE USER TABLE CHOSE CHOSE TMATE DISPLAY MODIFY USER MODIFY EXISTING 1012 DEACTIVATE Ao MINISTRATION ODIFY USER USER UPDATE THE EDIT SCREEN 1018 USER TABLE DEACTIVATE MACHINE TYPE INPUT BOX CHOSE DELETE USER DELETE USER UPDATE THE USER TABLE SET ADMINISTRATION SCREEN DEACTIVATE BUTTON TO ACTIVAT
4. STARTUP CHOOSE DIAGNOSE REFER 10 220 302 DISPLAY DIAGNOSTICS SPLASH SCREEN MODULE 28 cHoose 304 prompt FoR PAD 255 PARTS REFER TO PARTS 210 LESS USER LOGIN CHOOSE UA ORE INVALID S REPORTS REFER TO REPORTS ane INVALID MODULE 214 ERROR MESSAGE 308 3 TRIES CHOOSE CLOSE SCREENS 310 END PROGRAM CONNECT REFER TO CONNECT MODULE 222 CHOOSE HELE REFER TO HELP 208 E FIG 3 312 U S Patent Feb 24 2004 Sheet 3 of 8 US 6 697 894 B1 TO SIMON MAIN SCREEN DISPLAY SELECTION L 404 400 402 ON SCREEN CHOOSE QPEN DISPLAY FILE DISPLAY HTML SELECT HTML BUTTON MENU FILE SELECTION SCREEN NO MATCH DISPLAY FIND FOUND ENTRY SCREEN 410 406 MATCH FOUND CLOSE SIMON CHOOSE DISPLAY WINDOWS CLOSE CHOOSE YES DESKTOP CONFIRM 4Qg MESSAGE BOX CHOOSE NO CLOSE CONFIRMATION CHECK 412 MESSAGE BOX CHOOSE FOR PRINT DISPLAY PRINT PRINTER PRINTER PRINT SCREEN CONNECTED SELECTION 426 CHOOSE CHOOSE EXIT Display EXIT YES CLOSE SIMON ae ti ey INITIATE OS AUTO SHUTDOWN POWER OFF 416 7 MESSAGE BOX SYSTEM CLOSE EXIT CONFIRM RETURN TO SIMON CHOOSE SECURITY REFER TO 428 SECURITY 418 MODULE FIG 4 U S Patent Feb 24 2004 Sheet 4 of 8 US 6 697 894 B1 START SIMON CHOSEN DISPLAY ENTER MACHINE TYPE AND 500 NUMBER INPUT BOX FIC 302 MAINTENANCE PROCEDURES HELP_CHOSEN OPTION BUT
5. appear The user will have the option to try again or leave the Help Content An error message is displayed if the HTML page fails to load The user is given the choice quit or try again If it fails a second time the user is instructed on how to check for the HTML help page and how to reload the page if necessary Content for Help may be written in HTML and the display configuration will depend on the system operator machine or operation to be undertaken The Help module may or may not include any functions that may be changed by the user The security may be defined at the programming level or by limiting or not providing the user access to help data beyond the preselected criteria of the SIMON engine that was customized for that particular use The help module may even provide a dictio nary of components and provide the user with alternative references for a like item in a task specific manner or context Likewise the help module may provide the user with help as to the use of SIMON its command structure and capabilities The help module may even be used to obtain step by step instruction for communication with a CSC Parts Search Module The parts search module provides the user with informa tion that is read from a parts database whether local to the computer or fixed storage medium or available through the communications module The parts database can be in Microsoft Access or Oracle Search request information is input from the use
6. chosen the button will change to Activate Machine Type Shutdown If Shutdown is chosen the user is prompted to confirm shutdown with a Confirm Shutdown box If user chooses No the Confirm Shutdown box will close and the user will remain in the active HTML page If the user chooses Yes SIMON will exit the active HTML page then proceed to initiate the complete OS shutdown sequence Shutdown allows the user to turn the power off after shutdown complete without having to initiate shutdown through the Windows NT OS Diagnose Diagnose allows the user to connect to the specified machine diagnostics file Diagnose activates the Diagnostics Module as identified in the Diagnostics Module as described in detail hereinbelow Parts Parts when activated displays Parts sub buttons on screen Parts provides access to the task specific parts database and parts locator through the parts module Search Search activates parts search Parts search allows the user to search a task specific database for a part US 6 697 894 B1 15 by using a part number or part description Parts search is defined in the Parts Module specifications Locator Locator activates parts locator Parts locator allows the user to display the customer defined task specific graphical view of the equipment parts Parts locator is defined in the Parts Locator Module specifications Reports Reports when activated displays Reports sub buttons on screen R
7. connection with a portable computer for use during repair support and maintenance support operations as an example In order to remain competitive many industries such as the aircraft industry have increasingly automated their assembly processes through the use of computer controlled equipment The increase in complexity of the mechanical and computer systems in the airline automobile and other industries that rely heavily on automation have led to the need for an increasingly sophisticated labor force Unfortunately the labor markets are failing to meet the demand for highly competent repair and maintenance employees at reduced costs As equipment becomes more complex the diagnosis of faults and maintenance of the equipment have likewise become more complex During the repair and maintenance process operators are often responsible for diagnosing and resolving problems Since the processing that occurs with a fully functional piece of equipment is stopped during the repair and maintenance time it is important that the operator diagnose and resolve the fault expeditiously The problem is further enhanced by the need for specialized labor that often must be brought from a remote site or another city to perform the repair procedure In the case of preventative maintenance a similar problem to that of repair work is the need to file reports detailing the procedures and repairs accomplished Part of the task of reporting repair and mai
8. desired security encryption modes between 128 and 256 bit is used to insure stable system integrity For high level security tasks it may be mandatory that system developers and users assign the initial assignment of level logins and passwords Administrators may change this using high security access codes Security level access may be partitioned into e g four domains 1 Administrator domain highest authorization access has access rights in all domains no restrictions are placed on the Administrator security level 2 Manager domain has access rights to all areas except the ability to assign security level access for users 3 Supervisor domain has access rights to most areas the Manager and or Administrator will define the unautho rized areas of access 10 15 20 25 30 35 40 45 50 60 65 26 4 User domain has limited authorized access the Super visor and or Manager will define areas of access Referring once more to FIG 9 If a user enters an incorrect login and or administration password on the initial attempt the program will allow the user two additional attempts before disabling system access 1022 If a correct login and password is verified and authenticated system access into SIMON is granted Valid ID password will allow the user access to the Administration Edit screen 1024 Users are able to access options of SIMON s interface menu system Access into the software s configurati
9. device can transmit data to the station and receive data from the station The wireless data transmitting and receiving station has a range which station can transmit data to and receive data from the first computer anywhere within the range Also a computer network that can send data to and receive data from the wireless station while the user is working on the task within range of the wireless station is provided Yet another embodiment of the present invention is an instruction system includes an instructional program that controls a computer and is stored in memory which program contains instructional information concerning a task to be performed by a user at a location n input output program is also provided that controls the interaction between the US 6 697 894 B1 5 computer and a display device and at least one audio input and output device A report generating program under the control of the instructional program aids the user in gener ating and transmitting an electronic report relating to the task performed by the user at a location Finally an instruc tional database under the control of the instructional program which database comprises information specific to the task to be performed by a user at a location is provided along with a communications program by which the com puter communicates data from the computer to a computer network that can receive and transmit data which data is of a type that aids in reporting p
10. g Dragon Naturally Speaking The microphone is adapted to receive speech data from the computer and to provide audio input to the earphone The microphone may even be a lapel worn microphone such as an Electret microphone from Gentex A light weight headset having an earphone micro phone and a video display may be provided in combination and connected to the computer US 6 697 894 B1 9 FIG 1 shows the components and features of a portable computer 100 for use with the present invention as it is worn by a user A computer 102 may include a housing and be secured by a belt harness or other attachment apparatus flexible or not in the embodiment depicted a strap or belt 104 which is worn around the user s 106 waist for securing the system unit or housing 102 to a user 106 The computer 102 further includes a monocular or duo ocular display unit 108 for receiving information from the computer 102 The display unit 108 displays information received for the com puter 102 under the control of user 106 or a remote operator The display unit 108 may include a headband 110 a display screen 112 a speaker 114 and a microphone 116 connected to the headband 110 The headband 110 is adapted to be worn by the user 106 in any convenient location but preferably upon the user s 106 forehead as depicted The position of the display screen 112 may be adjusted via the adjustable arm 118 so that the operator may view comfort ably information displa
11. nected 1104 Likewise the connections to a LAN can be made 1106 or disconnected 1108 a modem connected 1110 or disconnected 1112 and audio may be connected 1114 or disconnected 1116 Communications with a CSC provide the user of SIMON and the SIMON engine to access in real time broader and often more experienced workforce that can help the user repair a particular machine SIMON is particularly useful when a user at a remote location is presented with a task when dealing with wires or equipment that is color coded The use of a color video camera with sufficient resolution and transmission rate will 10 15 20 25 30 35 40 45 50 55 60 65 28 be required to provide the CSC with valuable and perhaps critical information The use of a color camera will be particularly important to reduce the risk of injury to main tenance and repair personnel that may not be aware of the operational dangers of a particular piece of equipment or process when communicating with a CSC in real time Diagnose Module The diagnosis module provides the SIMON engine spe cific information and routines protocols or checklists that aid in machine diagnostics The diagnostic module of the SIMON engine is described herein in connection with FIG 11 The machine diagnostics process begins with an error code or codes being produced by the machine operation or process that is in need or repair or maintenance at 1200 This error may be pro
12. remote site thereby allowing any SIMON user to reach the remote location and access the storage medium to access task specific maintenance and repair information The data may be transmitted to the user at the remote location via a hard wire or by wireless trans mission Other mechanisms for downloading information are also within the scope of the invention including network access remote access via telephone lines or otherwise or satellite based communication systems More particularly the present invention is directed to a portable instructional system that includes a computer suf ficiently lightweight and designed so that it may be worn by a user to which a memory has been connected The memory is connected to and under the control of the computer together with a data storage device such as a hard drive The system also includes a display device that can receive display signals from the computer for visual display to the user and an input device by which the user enters commands to the computer n instructional program is provided that the computer accesses and stores in memory in response to user command and displays information concerning a task to be performed by the user on the display device in response to commands from the user 10 15 20 25 30 35 40 45 50 55 60 65 4 In one embodiment of the present invention the portable instructional system that may be worn by a user may also be descr
13. reporting functions of the SIMON engine A Reports button is available from the button menu at the main SIMON engine screen as are the other modules disclosed herein and provides access to the reports menu options 900 Selection of the sub button options under Reports via voice or mouse method initiates the opening of specific or generic electronic reports There are two selections from which to choose Daily 902 and Custom 904 Selection of the Daily option 902 prints a report of e g the daily log record The daily log report may be a prompt for the user to conduct that maintenance or repairs on that day or may serve to report the users main tenance and repair of the day that passed Selection of the Custom option prints a report specific to the user s begin ning and ending date The printed report or an electronic version of the report may be submitted with the communi cations module for viewing by the user to network to one or more serves to the customer support center or to any other software package or user that is in need of the report For example the finished report may be sent to a remote location for gathering analyzing storing and acting upon the reported data Selecting to print 906 a particular report invokes the above selection box A printer must be attached if a hard copy printout is desired If only a single printer is available that printer is displayed in the printer text box If there are multiple printers av
14. 2 with real time or on line access to diagnostic protocols equipment or remote diagnosis capabilities The communications module 222 allows the SIMON engine 200 to interface with a variety of sources of information communications data and the like For example the communications module provides not only the voice recognition capabilities to the SIMON engine 200 but also allows communications within the equipment that serves and is in contact with the SIMON engine 200 and the user 202 The communications module 222 is capable of accessing audio and video captured on any storage medium associated or in communications with the SIMON engine US 6 697 894 B1 11 200 The communications module 222 also permits the SIMON engine 200 to communicate by hard wire or wire less with a LAN WAN intranet internet or other network with which the SIMON engine 200 may need communica tion Data transfer through these local or remote networks may include e g data sound voice images video or other analog or digital information that the user 202 may be able to access through the SIMON engine 200 More importantly the SIMON engine 200 provides a shell program that is used to access machine process or operation specific instructional programming databases troubleshooting reporting and other information to a user performing a task at a remote location The instructional task specific information may be stored at the remote location in t
15. CAD drawing viewer supported by the Autodesk Whip plug in or other applica tion The application may be designed to run under Windows95 98 Macintosh or Windows NT operating sys tem OS Voice activation allows the user hands free operation All functions achieved via buttons or mouse events are capable of being achieved through voice commands The Whip plug in allows the user to view e g CAD drawings in Drawing Web Format DWF The functions of zoom pan and scroll are controlled by Whip plug in or other application and may be voice activated through voice con trol software The main application module 204 may have text defined buttons across the top part of the screen that provides access to the other modules Main buttons display a subbutton menu for additional options A second set of buttons is displayed along the bottom of the screen that will show the general controls most needed for a specific function Other buttons are displayed as necessary along the left side or bottom of the screen as required for each function The main application module 204 may be designed to be the same for each customer or for each user Some features and properties of the main application module 204 however may be deactivated at the customer s request prior to installation and the customer may even control some features Com 10 15 20 25 30 35 40 45 50 55 60 65 12 mands for voice activation may also be standa
16. E FIC 9 1014 U S Patent Feb 24 2004 Sheet 8 of 8 US 6 697 894 B1 1100 CSC CONNECTION ESTABLISHED VIDEO NO vipeo y S VIDEOCAM CONNECT 1102 1104 VIDEOCAM DISCONNECT LAN NO LAN YES LAN CONNECT 1106 T MODEM NO MODEM Y vem es MODEM CONNECT 1110 1112 MODEM DISCONNECT oe ES AUDIO CONNECT 1114 1116 AUDIO DISCONNECT FIC 10 DIAGNOSTICS CHOSEN OPEN DIAGNOSTICS FILE READ FILE DATA ANALYZE FILE DATA PROBLEMS FOUND 1200 NO PROBLEMS 1206 DISPLAY COMMON PROBLEM LIST HELP CHOSEN DISPLAY CONTEXT SENSITIVE HELP FIG 11 PROBLEM CHOSEN DISPLAY 1208 PROBLEM LIST PROBLEM CHOSEN DISPLAY MAINTENANCE 1212 PROCEDURE US 6 697 894 B1 1 SYSTEM APPARATUS AND METHOD FOR PROVIDING MAINTENANCE INSTRUCTIONS TO A USER AT A REMOTE LOCATION This application is conversion of U S Provisional Application Serial No 60 126 759 filed Mar 29 1999 TECHNICAL FIELD OF THE INVENTION The present invention relates in general to the field of real time instruction and maintenance support and more particularly to the use of a portable system apparatus and method for the remote repair or maintenance of complex mechanical systems that is hands free and which is customi zable on site for a particular piece of equipment process operation or system BACKGROUND OF THE INVENTION Without limiting the scope of the invention its back ground is described in
17. N s interface menu system Access into the software s configuration however is disallowed Only developers with a developer s password are allowed to configure system US 6 697 894 B1 25 functions Developers are able to customize configuration features accordingly for example an administrator may reach the set administration 1014 screen in which adminis tration access may be completely forbidden especially from users For high level security requirements encryption of pass words and login numbers may be used Higher security may be achieved using single key usage coding and encryption Accuracy of transmitted data and requirements data are based on data for a specific task or provided by a user Validity of data may be determined by the comparison between given data and the software s embedded data The following are specific examples of commands and their functionality as it relates to the security module lt USER gt Login Usage Login with a password is a mandatory requirement to access SIMON s software sys tem Access is restricted to non authorized users Attempted log ons are limited to three tries before system lockout occurs A manager s level access is required to restore system functionality in the event of system lockout Levels of authorized access are assigned according to user s access needs There are limitations of user s navigation area within the software i e no access in the configuration environment Bas
18. TML content and within its context that is depending on the machine and model The machine model specific modules may contain program default information as well as cus tomized information per customer request For example default information are items that are part of the SIMON application such as the command dictionary within the help module 208 If the user requires assistance from a customer service center CSC they are able to connect and send both audio and video by means of net conferencing via the communications module 222 Upon speaking the command for A V connection SIMON will dial the customer service center and activate the video camera for live feed Com mands e g mute or pause for the A V will give the user some control over the functions of both the audio and video feed Upon completion of using SIMON information pertain ing to the specific machine model and repair parameters that are preselected or that are modified in the setup module may be automatically saved in e g a report log file for future reference and or report output for use in the reports module 214 Before completion of log off the user is prompted to verify the type of maintenance or repair performed if the repair maintenance task was completed and add any addi tional comments regarding the repair maintenance the user may wish to add A standard set of report options as well as a set of customized reports may be provided for the specific task and ma
19. TONS PROCEDURE CHOSEN 504 DISPLAY CONTEXT DISPLAY HIML FILE SENSITIVE HELP WITH GRAPHICS TEXT AND SHOW ME HYPERLINK EE GO TO TOP OF GO HTML PAGE uP 510 GO DOWN CHOSEN CHOSEN 512 SHOW ME CHOSEN PAGE DOWN PAGE UP THROUCH DISPLAY MPEG THROUGH HTML PAGE HTML PAGE VIDEO FILE HELP CHOSEN CO BACK CHOSEN U S Patent Feb 24 2004 Sheet 5 of 8 US 6 697 894 B1 FIC 6 600 DISPLAY HELP MENU CLOSE HELP RETURN TO PREVIOUS DISPLAY HELP CHOSEN CANCEL CHOSEN SELECT ABOUT SIMON SELECT HELP CONTENTS 604 DISPLAY POP UP DISPLAY SCREEN WITH TOPIC LEGAL INFORMATION SELECTIONS HTML FILE FOUND DISPLAY TOPIC INFORMATION SEARCH ANOTHER TOPIC 608 DISPLAY ERROR LOADING HTML FILE MESSAGE TRY AGAIN FROM MAIN MODULE CHOOSE MENU OPTION REPORTS DAILY OPTION SELECTED IF YES PRINT ANOTHER PRINT ANOTHER BACK TO MAIN MODULE U S Patent Feb 24 2004 Sheet 6 of 8 US 6 697 894 B1 PARTS SEARCH CHOSEN 702 NO DATA ENTERED DISPLAY ENTRY SUBMIT SCREEN TO RESET GET USER INPUT DATA CLEAR USER DISPLAY CANCEL E ES ERROR DATA MUST BE ENTERED ERROR READING OR OPENING DATABASE CSC CONNECT TO CSC CHOSEN 712 PROGRAM SEARCHES FOR A MATCH IN THE DATABASE DISPLAY ERROR
20. United States Patent US006697894B1 12 10 Patent No US 6 697 894 B1 Mitchell et al 45 Date of Patent Feb 24 2004 54 SYSTEM APPARATUS AND METHOD FOR D385 855 S 11 1997 Ronzani D14 100 PROVIDING MAINTENANCE D387 898 S 12 1997 Ronzani ou eens D3 215 INSTRUCTIONS TO A USER AT A REMOTE D390 552 S 2 1998 Ronzani D14 124 LOCATION 5 719 743 A 2 1998 Jenkins et al de 361 683 5 719 744 A 2 1998 Jenkins et al 361 683 75 Inventors Dennis B Mitchell The Colony TX dE 12S Purdy RU BL ER 342 357 a gt 3 751 1998 Nappi et al 345 8 US Dennis G Lewis North Richland 5754451 A 5 1998 Williams ee 702 185 Hills TX US James V W Head 5 757 339 A 5 1998 Williams et al 345 8 Hurst TX US 5 781 913 A 7 1998 Felsenstein et al 707 501 5 798 733 A 8 1998 Ethridge 342 357 08 73 Assignee Siemens Dematic Postal Automation i L P Arlington TX US List continued on next page Notice Subject to any disclaimer the term of this OEP Eons patent is extended or adjusted under 35 VIA Inc The VIA II PC brochure 4 pages U S C 154 b by 0 days Labtec ClearVoice Headset Boom Mic User s Manual 1998 5 pages 21 Appl No 09 408 432 Gentex Corporation Advanced Electret Microphone Tech m nology Brochure 1998 8 pages 22 Filed Sep 23513933 Lucent Technologies Systimax SCS WaveLAN Wireless Related U S Ap
21. a second computer at a remote site from the user s location for use by an assistant or supervisor working with the user which is connected to a communications program by which the second computer receives and displays data from the first computer which data is of a type that aids in the perfor mance of the task The first and second computers commu nicate through a wireless data transmitting and receiving device connected to the first computer which device can transmit data to the station and receive data from the station A wireless data transmitting and receiving station having a range which station can transmit data to and receive data from the first computer anywhere with the range is also provided Finally a communications link is provided by which the second computer can send data to and receive data from the wireless station while the user is working on the task within range of the wireless station permitting audio and or video teleconferencing between the user and the assistant or supervisor A computer communication system for use with the present invention includes a computer of a size sufficiently small to be worn or hand held by a user A display device that can receive display signals from the computer for visual display to the user is connected to the computer as is an input device by which the user enters commands to the first computer Wireless data is transmitted and received through a device connected to the computer which
22. able of taking the maintenance procedure information derived from the maintenance pro cedure module 206 and submit a report in real time on line or in a subsequent data dump The report may be used not only to report that the repair has been completed but may also be capable of providing full parts listings for any new parts used or needed By tying the reports module 214 into a LAN or WAN the report may be used to standardize reporting and maintenance procedures without the vagaries and informality often found with hand written maintenance records The reports module 212 itself or a compatible application may also provide a docket of maintenance to be conducted or that has been missed to update maintenance records The SIMON engine 200 is also capable of accessing security protocols that permit or limit the user s 202 access to the SIMON engine 200 itself for communications outside of the SIMON engine 200 for access to information from the other modules or any other security protocols that may be necessary The SIMON engine 200 is also capable of improving its help to the user 202 through the learning module 218 The learning module 218 permits the SIMON engine 200 to increase user 202 performance by e g noticing patterns in the user s 202 method of accessing the SIMON engine 200 and its modules to anticipate the user s 202 needs The diagnose module 220 allows the SIMON engine 200 to provide troubleshooting information to the user 20
23. able on the desktop that will allow the user to use voice mouse or keyboard to activate SIMON SIMON opens with a login prompt 300 requesting the user to input their assigned ID and password Such a login screen may or may not be required depending on system s security requirements as well as the presence or absence of the reports module The user inputs their login information via a keyboard voice activated or other input and SIMON determines is the user login is valid at 302 On confirmation the user is directed to e g a splash screen 304 followed by a display start up screen 306 The option to tour the functions of SIMON are selected at decision box 308 which permits the user to start SIMON 310 or enter a SIMON tour 312 If the login is invalid an error message 314 is presented to the user and the user is allowed to try to re enter the login name and password at decision box 316 If three failed attempts are made then the user is forced to exit the application at 318 Additional security may be added that requires administrator intervention to allow renewed access to the login prompt 300 if necessary After confirmation and log in and following a brief change in screen appearance or splash screen 304 the user is given the option to tour 312 the functions of SIMON at the main screen display 320 If tour is chosen at 312 the user is presented with a training presentation on the basic operation of SIMON The presentation will show the
24. ailable the user will have a box from which to choose the desired printer The user may wish to print out another report or a copy of the present report at 908 The following are the detailed functional and performance requirements for a reports module DAILY allows the user to print the production day s report log This function is strictly limited to the current day s log activities Requirements other than the daily activity should be referred to the submenu function Cus tom Selection of Daily option will default with the current date CUSTOM allows the user to directly specify the exact date of desired activity Users may enter a beginning time period and an ending time period to print the log report For a printing of the current day s log the Daily option is used 10 15 20 25 30 35 40 45 50 55 60 65 24 HTML Page allows the user to print out the active HTML page as displayed on the SIMON screen The data obtained from the user during a specific fast and maintenance or repair of the machine process or operation that is needed may be provided via inputs generated based on log capture activity or via user input This is directly proportional to the user s frequency of usage Outputs may be generated with hardcopy reports In case of failure the reports menu or failed access to the printing of the report items may be solved locally or via contact with a customer support center
25. ard or mouse Information is read from a parts database that may be in Microsoft Access or Oracle formats Information is input from the user directly or by selecting call out numbers associated with an image In operation after choosing search the user will enter data to search for in the database The user may submit the data reset the entry fields or cancel the search The entry screen will appear A database search will occur and records are read and displayed The search will look at all fields in the database to make a match If a match occurs the first 20 records are displayed with menu options that allows the user to look at the next 20 records perform a new search or end the search If the next option is selected 20 more records are displayed The user is able to select a previous option to look at the previous 20 records If there are no previous or next records the previous or next option will not be selectable The search results screen will appear as follows Finally again with reference to FIG 7 if a database error occurs an error message is displayed This message is displayed if the program is unable to open or read the database If the data is not in the expected format it is unreadable data If the user has the ability to connect to the customer support center CSC there is an option to connect to the CSC to obtain the access to the local database or even access a database on line If no database is accessible an er
26. be located in the same facility or adjacent facilities that are connected through the LAN or WAN to the remote wireless network Alternatively or as part of the same system a connection 148 to an intranet the internet via modem or other such digital or analog communications system may be used to remotely transmit a signal to a remote location FIG 2 shows a chart with the operational access that SIMON provides to the user of the SIMON portable com puter and system The SIMON engine designated as 200 provides the user 202 access to a variety of functionalities The SIMON engine 220 is able to access one or more modules in real time to provide the user 202 with infor mation as to the status of the main application 204 and e g a help menu 208 for running the main program or any of the one or more modules that serve the user 202 For example the user performing a specific task at a remote location may access the maintenance procedures module 206 to obtain step by step instruction and maintenance procedures for repairing a particular piece of equipment or for the use of certain tools The SIMON engine 200 also allows a user that is in the maintenance procedures module 206 to access either the parts search module 210 or the parts locator module 212 which permit the user to find out parts numbers and availability in the parts inventory locally or globally The SIMON engine 200 is also able to interface with a reports module 214 that is cap
27. ber optic device connections For such a connection optical fiber filaments instead of metallic or non metallic conduc tors are used with photosensitive detectors at each end of the filament that communicate the optical signal One advantage or flexible wires or optical connections is that they are easily replaced when worn or may even be disconnected and connected to another device such as another head gear or even a standalone computer Furthermore the configuration of the flexible portable computer need not be in a belt but may be part of a harness thereby causing a better distribution of the weight of the components during use The module and bus assembly may be fashioned in a variety of ways such as a vest When worn as a vest the harness that contains or holds the flexible computer may even be adapted to look like normal uniforms or clothing thereby increasing comfort Input and output devices for use with the flexible com puter may include for example a touch sensitive flexible 10 15 20 25 30 35 40 45 50 55 60 65 8 liquid crystal display LCD hanging from a belt or even worn on a forearm or thigh The wearer controls the com puter by touching virtual graphical elements on an LCD with either the right or left hand An added advantage of this design is that individuals that are for one reason or another physically challenged may benefit from the availability of a fully integrated hands off
28. c controller having a memory that stores input data received from the machine and output data communicated to the machine The maintenance system includes a computer interfaced to the memory to be non intrusive with respect to the programmable logic controller the computer being operative to monitor a state of the machine over a plurality of manufacturing cycles including input and output data The computer is able to detect a fault condition for a component of the machine based upon a state of a current manufacturing cycle and a state of a previous manufacturing cycle A display device is in communication with the com puter to alert an operator of the fault condition and to graphically display a location of the component within the machine to facilitate a corrective measure by the operator One problem with the prior art however is that the operator is always tethered to the computer and must provide com mands through a keyboard or like device Furthermore the maintenance instructions are native to the machine that is in need of repair or maintenance requiring that it be in the on position during maintenance Yet another problem with the invention as described is that the machine in need of repair must have been pre programmed to respond to the mainte nance requirements of the hard wire tether and be able to communicate with the computer to which the machine is tethered For existing systems in the repair and maintenance industry
29. ces of communication and FIG 11 is a flow chart of the diagnostics module for use with one embodiment of the present invention DETAILED DESCRIPTION OF THE INVENTION While the making and using of various embodiments of the present invention are discussed in detail below it should be appreciated that the present invention provides many applicable inventive concepts which can be embodied in a wide variety of specific contexts The specific embodiments discussed herein are merely illustrative of specific ways to make and use the invention and do not delimit the scope of the invention The present invention is directed to a system apparatus and method of providing real time on line help to users that may need assistance in operating repairing or maintaining a complex system The present invention is not only a complete interactive learning repair and maintenance system it is customizable for the individual machine that is in need of operator intervention Known as SIMON for System Integrated Maintenance Online the present invention provides the customer or user with a complete online maintenance package for their spe cific system SIMON enables the user to view pages written in e g HyperText Markup Language HTML Mainte nance procedures are written in HTML Context sensitive help is available to the user regarding the operations of the SIMON engine A parts search for the customer s parts database is also available to the u
30. d machine process or operation is deter mined The diagnosis module will have access to machine process or operation specific information that is part of the task specific database that the SIMON engine is able to access The diagnostics module may merely function as a trouble shooting guide but in particular cases and instances may be designed to be a fully integrated multi functional multi media system that guides the user through the diagnostic procedures of a particular piece of equipment operation or process For example a menu of common problems encountered with a particular operation may be displayed as a selectable menu If no common problems are found a common prob lem list which may be searchable is displayed and the user is prompted to select an option Alternatively the user may access a help menu 1210 either from the common problems list or from a more generic problems list If a particular problem is selected by the user then the maintenance procedure for that equipment machine operation or precess is displayed Different levels of explanation may be presented depending on the complexity of the task or the user s need for instructional help The user will be provided with a task specific diagnostics file and file format e g the common problem list The diagnostics module may be written in Microsoft C version US 6 697 894 B1 29 6 0 The diagnostics module will generally be task specific For example th
31. displayed using HTML HyperText Markup Language Button options allow the user to move between procedures The maintenance procedures will allow the user to view online procedures to repair maintain clean etc Video MPEG Motion Picture Experts Group files are viewable from the maintenance procedures The content is task specific which may be selected in the set up menu FIG 6 provides a flow chart of the help module 600 First the user is prompted to select a help operation option at 602 Three options are made available to the user in help module 600 to instruct SIMON to provide help information related to the characteristics of the SIMON engine 604 such as the display of copyright and version information 606 Depend ing on the type of engine and version the SIMON engine will display a browser window that contains the appropriate information The user may also select the Tour Simon 608 option that directs the user into a multimedia presentation 610 that contains information about the SIMON engine its uses etc Alternatively the user may select the contents 612 menu that directs the user to a browser window that provides the user with options 616 to select at 614 which permit the user to access for example hyperlink controls 618 may also have standard and customized browser controls for further navigation 622 If hyperlink 618 is chosen then a context sensitive display 620 is activated that provides the user with specific infor
32. e and inactivate the reporting function depending on their access level Users have the option to generate a daily or custom report from the Report button sub buttons The daily reporting option prints a daily log of all activities related to preventive and repair maintenance specific to that day The custom reporting option in the report submenu allows the user to enter the desired time period to print the report This means that the user is required to specify the beginning and ending periods needed for printing under the custom option The Custom option also allows a filtering option that enables a selection of preventive maintenance only repair mainte nance only or both Printing includes both hard copy and electronic data reporting functions The accuracy of transmitted data and requirements data are based on report data generated by the system for e g the Microsoft Access database and may be task specific Valid ity of the data is determined from the recording of informa tion within the system report log Response time for screen title log capture is less than one second Response time for printing the Report module will vary depending on the type of printer models used or communications link provided Response time is also depen dent on the frequency of SIMON activity that is captured in report logs as well as the length of the report or if a number of reports are being submitted at one time FIG 8 is a flow chart of the basic
33. e apparent to persons skilled in the art upon reference to the description It is therefore intended that the appended claims encompass any such modifications or embodiments What is claimed is 1 An instruction system comprising an instructional program that controls a portable computer and is stored in the memory of the portable computer which program comprises program modules which contain instructional information concerning mainte 5 10 15 20 25 30 35 40 45 50 55 60 65 30 nance fasks to be performed by a user on different apparatuses at different locations an input output program that controls the interaction between the portable computer and a display device and at least one audio input and output device the instructional program including maintenance proce dure modules that provides the user access to a data base of information at the user s location that is specific to the user s task at that location for which the user requires instructional assistance the database including instructions for assembly or disassembly of one or more parts of an apparatus at that location a communications interface that interconnects the user the computer and the one or more program modules whereby the user is able to interact through the com munications interface in real time with each one or more program modules stored on a remote computer through the input output program to obtain task specif
34. e customer may also provide the machine diagnostics file and information on interpreting the file The customer provides a common problem list which might include non diagnosable problems The diagnostic module will read the reported error data provided by the system or the user and determine what problems are being reported or observed on the machine process or operation A problem menu is displayed with the results If no problems are reported a common problem list is displayed from which the user may select maintenance or repair information One example of a diagnostics program is called KBS Knowledge Based System When the diagnostics program is called the machine diagnostics file is read and analyzed The KBS will read a table to match the analyzed data to a problem description and HTML HyperText Markup Language file name As with all the other modules disclosed herein the diagnostics module may be implemented in software or hardware The following are a number of specific commands that may be used with the diagnostic module Diagnose opens and reads the machine diagnostics file The data is analyzed depending on the customers or task file specifications Problem numbers are sent to get problems If no problem numbers are found a common problem list is displayed Get problems opens a kbs tbl file and matches the problem numbers received to a problem description and a html file name This information is sent to the calling h
35. ed If hyperlink 510 is chosen then a context sensitive display 512 is activated that provides the user with specific infor mation about the maintenance procedures For example MPEG video Autocad drawings viewer and schematics etc are displayed for the user Alternatively the user may select to enter a browser control 514 window though which the user select may elect to operate the functions of the browser such as home refresh back print find etc that are enabled through the HTML menu page 506 One of the options provided at the maintenance procedure options prompt is the display of the graphics text and any links that are provided for that particular option An option display may for example include a link to the context sensitive display At the option display the user is allowed to access information that is selected by paging down or up through the HTML page for the maintenance procedure s Alternatively and if available the user may be prompted to display a sound or video clip or may simply return to the top of the page The user may be provided with the source data and or reference equipment or permitted to input context specific information at the administration level if appropri ate HTML files will lead the user through the maintenance procedures by hyper linking with point and click or voice activation The maintenance procedure HTML displays may display the procedure using graphics text audio or video The in
36. ed on predetermined design specification the user is restricted to modules defined by the developer lt DEVELOPER gt A developer s password enables the developer to access SIMON s configuration to add update change delete any aspect of the coded modules thereby allowing the developer to customize SIMON s configura tions accordingly LOGIN allow users to enter a personal identifier for individual authorized access Log ins require alphanumeric entries with a minimum of e g five and a maximum of ten characters Alphanumeric entries may or may not be case sensitive PASSWORD allows user to enter a personal code for individual authorized access Passwords require alphanu meric entries with a minimum of e g five and a maximum of ten characters PASSWORD VERIFICATION allows user to update or change personal code The system administrator determines the frequency of password changes The specific security features for use with a particular user of the SIMON engine may be configured to customer s specifications Only inputs of login and password data are entered using e g voice or keyboard input Also login and password data may be stored for purposes of authorization and authentication In case of a system or software failure access to the SIMON system will require a manager s level access or above to restore Other failures will require coor dination with the customer support center for support Dependent upon the level of
37. ed that form part of the parts search module begin search opens the database call search records When finished is received from display parts the database is closed If the open is not successful an error message is sent to display parts search records finds the first 20 records that match the data received and send them to display parts If no records are found a message is sent to display parts indicating no records were found While the user wants more records the next 20 are sent to display parts If the read is unsuccessful an error message is sent to display parts display screen displays the screen for user input user response receives user input formats data and sends to parts search display data receives data from parts search and dis plays the results This function displays messages to the user When the parts search module receives data from display parts it will open the database read data and look for a match It will send e g the first ten items found to display parts and wait for a message from display parts If the user asks for the next records the program will look for the next 20 records and send them to display parts if found If records are not found a message is sent to display parts If the user is finished the program will close the database The database format for use with the parts search module may be task specific As with all the other modules the user input may be voice keybo
38. eports are defined in the Reports Mod ule and are also task specific and may be customer defined Reports allow the user to choose the type of report to print To insure security control of information only the user with appropriate administrative rights is allowed to delete report log file information Daily The Daily report is the default report that is generated when the user logs on This is the default report to print when File print is activated Custom Custom reports will allow the user to generate a report by specifying the time interval desired The Custom report also allows the user to create and filter a report by type of maintenance repair or preventive maintenance Connect Connect when activated displays Connect sub button on screen Connect allows the user to establish a connection with a CSC computer The connection allows full duplex audio and live or still image video transmission as needed CSC If the user selects CSC SIMON will deactivate the voice command features of the HTML application and SIMON interface Once voice commands are deactivated SIMON will establish an audio video connection allowing the user to have full duplex net conferencing type commu nications with the default CSC Connection from a SIMON user performing a task to the CSC may be provided by e g connecting the SIMON user having a Wavelan amp wireless transceiver to a server having a Wavepoint connection The Wavepoint hardware and so
39. equired which will permit the user to engage in other tasks as well as offering mobility within the work environment The types and specifics of a users voice may be stored and accessed from reserved vocabulary commands that are pre input into the commu nications module Voice recognition may even be imple mented as a digital signal processor Remote Any communication to a CSC is accessed via SIMON Likewise peer to peer communications may be accessed through SIMON to provide communication over a wireless LAN WAN between SIMON users One such con nection may be through a WaveLANE card using the NetMeeting software The following is a list of functionalities and equipment for use with the present invention VideoCam This unit allows parties other than the user to visually see the same screen information as the user for example a Sony CVX 11 Audio This unit will allow the user to hear speech and or sound and interact with the SIMON system via voice activation LAN This connection will allow the SIMON user to connect remotely to a LAN for network interface Modem This unit enables the user to auto dial an IP address to the CSC or other phone lists In the event that SIMON s voice recognition functionality is disabled the unit may be automatically connected with CSC to allow troubleshooting If further connection fails a manual call in to a CSC may be required to diagnose the problem If it is a minor hardware failure a cam
40. er of sub parts is identified then the user may call out the number or numbers of the sub parts to observe e g their interaction within the larger unit of parts This parts breakdown display provides the user with blow ups and assembly information for the part s as well as call out numbers for the parts The part information from the database may be displayed e g at the bottom of the display for ordering purposes The part number may be looked up directly and ordered or located Alternatively the user may chose to back up and display the previous part break down at a higher level The HTML page displays graphics of the machine and parts The user is able to view breakdowns of the parts by choosing call out numbers defined on the graphic and may even view their interaction or assembly video using instruc tional MPEG video or other images The HTML page will call a Visual Basic program passing it the part information to locate in the parts database The part data is located in the database and displayed on the screen The user may input by voice keyboard or mouse The user will select Parts from the button menu The parts sub buttons will appear as follows The voice input may be the user choices such as call out numbers The call out numbers are displayed at the next level for a parts break down Back displays the previous part break down Help is available from the parts locator module Alternatively the user may chose to exit
41. era con nection with a CSC representative may be used to diagnose the problem via video Video or audio access will afford a solution i e replacement of part on the failed hardware component If it is a software failure remote connection via LAN will allow a CSC representative to upload software directly or allow the user access to that functionality As a last resort the user may have to re install the software While it may be readily apparent it is not always easy to interface individual hardware components to be compatible with individual communications components This is a prob lem especially when using equipment from different ven dors The present inventors have overcome that problem by using a central program to interface all the hardware com ponents In operation the communication module is described in connection with FIG 10 in particular with a connection with e g a network server or other SIMON users a CSC Once a connection with a CSC 1100 is established the user can determine whether or not they want to include video imaging capability over the wireless LAN WAN or Internet or wirelessly to one or more antennas which send the signal to a VBX CODEC system for transmission over ISDN lines If a visual connection is required e g when the operator at the CSC must also be able to see the operation of the machine and the operators predicament then the video camera is connected 1102 else the video camera is discon
42. erformance of the task Another embodiment of the present invention is a a computer communication system that includes a first com puter of a size sufficiently small to be worn by a user that is connected to and control a memory and a display and audio device that can receive display signals from the first com puter for visual display to the user and through which the user may enters commands to the first computer The first computer is connected to a wireless data transmitting and receiving device which device can transmit digital data to a wireless data receiving and transmitting station which sta tion is capable of and receiving and transmitting data from the station A second computer of a size sufficiently small to be worn by a user is also able to transmit and receive wireless data and allows the users of the first and second computers to communicate in real time The second com puter is also connected to and controls a memory and a input and display device The present invention also includes a method of providing a user with an instruction system including the steps of providing a user a computer sufficiently lightweight and designed to be worn by the user connecting a memory to and under the control of the computer displaying on a display device display signals from the computer within the visual range of the user providing an input device by which the user enters commands into the computer and accessing an instructional prog
43. formation contained in the HTML is customer specific data The user can choose a Show Me How option to view video MPEG files for tasks requiring supporting motion video As with the previous module and in fact all the modules of the SIMON engine these are voice visually keyboard or mouse activated The user will select button options to view the maintenance procedure data as follows The content is specific to the user s task and is displayed as 10 15 20 25 30 35 40 45 50 55 60 65 18 follows The user is able to view video clips by clicking or speaking the Show Me How hyperlink If multiple MPEG files are used a different voice command is provided for each MPEG file Help Module The help module shows the user a number of options that permit access to help information from a variety of sources and at a variety of levels For example help button options allow the user to select the type of help requested Two immediate options that may be made available to the user are Help Contents and About SIMON The help informa tion may also be displayed using HTML The help module allows the user to view on line help information for the various functions of SIMON as well as the legal require ments necessary for the ownership and use of SIMON The HTML help pages will contain text and graphics Specific performance requirements for the maintenance module 206 may be provided using information
44. ft ware connect to a VBX telephone box CODEC hybrid connection The VBX CODEC transmits a SIMON inquiry through an ISDN connection to another XBC CODECLAN connection at the CSC The CSC can then receive transmit and display information from the SIMON user be it data such as a report or system status video and audio that allow the personnel at the CSC to view the task that the SIMON user has an inquiry about in real time Of particular importance is video transmission in color where the color of wiring may be of critical importance to completing the task but more importantly for the safety of the user in particu larly dangerous situations The audio connection may be active at all times during the CSC connection The video connection is at the control of the user and activated as needed If the video connection is activated a small window will open on the user screen allowing the user to view the video feed to the CSC When the user has completed the communication with the CSC a salutation such as hang up disconnect or good bye will trigger SIMON to disconnect and close the CSC con nection SIMON will verify that the connection is closed and re activate the voice command features of the HTML file and SIMON interface The customer will define the default CSC If the customer chooses to have additional CSC listings each CSC will have its own unique identification name and will follow the same series of commands as if
45. he form of e g CD ROM or hard drive files that contain data audio image and video information that is specific to the task before the user If a user must repair or maintain several different pieces of equipment in a given day e g a single SIMON engine loaded on a portable computer is able to provide the user with task specific information by loading the task specific data Once the task has been conducted the task specific data is removed or erased and new task specific instructional data is accessed through the SIMON engine at a new location or for a different machine process or operation The SIMON engine may be implemented in software in hard ware as a ROM or a combination of hardware and software Main Application The main application module 204 of the SIMON engine may have itself a modular design and may be developed using Microsoft Visual Basic 6 0 or Microsoft Visual C 6 0 The main application module 204 interfaces with a browser engine developed with e g Microsoft Visual C 6 0 The main application module 204 enables the user to view pages written in e g HyperText Markup Language HTML and interface with a machine s diagnostics file Support for JavaScript and standard web related plug ins such as audio video may also be included as part of the browser interface Additional features may include voice activation using AT amp T Watson Voice Control or other voice control soft ware and a Computer Aided Design
46. ibed as having a computer of a size sufficiently small to be carried by a user to which a memory is connected to and under control of the computer A display device that can receive display signals from the computer for visual display to the user and an input device by which the user enters commands to the computer is also provided The instruc tional program that the computer accesses and stores in memory contains instructional information concerning a task to be performed by the user The system may also include a video camera of a size sufficiently small to be worn or hand held by a user connected to the system that transmits images from the camera to a remote site and that is accessed by a communications system whereby the user can com municate with an assistant viewing the images at the remote site concerning the task being performed The instruction system may include a first computer of a size sufficiently small to be worn by a user which is connected to a memory connected to and under control of the first computer A display device is provided that can receive display signals from the first computer for visual display to the user as is an input device by which the user enters commands to the first computer The instructional program is accessed by the first computer which the com puter stores in memory The program contains instructional information concerning a task to be performed by the user at a location The system also may include
47. ic information regarding maintenance tasks to be performed on different apparatuses at different loca tions and wherein one module of the instructional program is a help module that provides the user with information regard ing the functioning and parameters for using the instructional program and one or more program mod ules 2 The system of claim 1 wherein the input output pro gram displays an image of a component in need of user intervention and that includes an image of a specific com ponent that is specific to the user s task at the user s location 3 The system of claim 1 wherein the input output pro gram displays specific parts information regarding a com ponent of the user s task at the user s location 4 The system of claim 1 wherein the input output pro gram displays a labeled image of a specific component to graphically illustrate the components of the user s task in need of user intervention that is specific to the user s task at a remote location 5 The system of claim 1 further comprising a wireless communications program that provides for data interpreta tion and transfer between the computer and a remote com puter through a computer modem 6 The system of claim 1 further comprising a wireless communications program that provides the user with data waveform options that permit data communication between the computer and a computer network 7 The system of claim 1 wherein one module of the instructional
48. ilt in earpiece 3 hand held 6 4 by 10 4 inch flat panel display 4 external audio speakers 5 on headphone microphone set LabTec Clearvoice 6 LAN hardware WaveLANO VBX CODEC Accuracy of transmitted data and requirements data are based on equipment installed per each component of the communications hardware The accuracy of transmitted data may be checked using systems and software known to those of skill in the art of data verification The voice recognition software used by the communica tion module may be any suitable VR system preferably the AT amp T Watson Voice Control communications software des ignated for SIMON The AT amp T Watson Voice Control software application may be embedded within SIMON allowing users to speak commands through a microphone via headphones or one attached to SIMON s unit Alternatively Dragon Software s NaturallySpeaking may be used and has the advantage of accepting natural language commands which allow users to edit and format documents by speaking commands in a more natural way It also has an enlarged active vocabulary and Dragon NaturallyMobile TM software which makes it easy to create documents using a hand held microphone that can also be used to record any communications The Dragon NaturallySpeaking software application for example enables users to navigate SIMON s menu and sub menu options with reserved spoken words Non US 6 697 894 B1 27 keyboard interaction may be r
49. l or non physical connections to provide communication between the computer 102 and other peripherals 122 that communicate with the computer 102 and that may provide for example read only or read write memory or other capability such hard disk CD ROM DVD Magneto optical or like storage devices In the embodiment depicted the peripheral pack 122 is also attached to the belt 104 and is electrically connectable via cables 126 to the computer 102 While the present invention as illustrated in FIG 1 is depicted using voice activation it will be understood by those of skill in the art that other ways of connecting accessing and controlling the computer 102 may be substituted therefor as described herein Also depicted in FIG 1 is a wireless remote communi cations node 128 that serves to interconnect the user 106 with a remote wireless network 140 A wireless antenna or receiver 142 may be positioned in the same or an adjacent room depending on the range of the wireless remote com munications node 128 and the reception and signal through put required for transmission of audio video computer data or any combinations thereof The antenna 142 may connect through a local area net work LAN or a wide area network WAN through e g a 10 15 20 25 30 35 40 45 50 55 60 65 10 hard wire connection 144 to a central server 146 which is in turn connected to the CSC by ISDN lines The central server may
50. le 206 may be provided using information displayed using HTML HyperText Markup Language Button options allow the user to move between procedures The maintenance procedures will allow the user to view online procedures to repair maintain clean etc Video MPEG Motion Picture Experts Group files are viewable from the maintenance procedures The content is task specific which may be selected in the set up menu FIG 5 provides a flow chart of the maintenance procedure module 326 For the maintenance or repair procedure data and information to be accurate the user may be prompted to select the required machine process or operation type and number if one has not already been selected Next the user is prompted to select a maintenance operation option at 500 Two options that may be made available to the user are to instruct SIMON to provide maintenance information related to procedures that are either unscheduled 502 or preventive 504 Depending on the type of maintenance operation that is selected the SIMON engine will display a browser window that permits for navigation of the appropriate HTML menu page 506 The browser window provides the user with options to select at 508 which permit the user to access for example hyperlink controls may also have standard and customized browser controls for further navigation The user may even be provided with a list and schedule for each of the maintenance operations whether preventive or schedul
51. ls needed to perform the user s specific task at the user s location 14 The system of claim 1 wherein one module of the instructional program is a main program engine that is able to interface with one or more other modules and that allows the user to communicate using voice recognition with the one or more other modules that provide the user information for performing a specific task at the user s location 15 The system of claim 1 wherein the computer is connected through a wireless modem to a computer network the network being capable of audio and video data reception 16 The system of claim 1 wherein the computer is connected through a wireless modem to a network the network being capable of audio and video data reception with a location that is remote from the location of the user 17 The system of claim 1 wherein the computer is connected through a wireless modem to a network the network being capable of audio and video data reception with a location that is remote from the location of the user and wherein the remote location is a customer support center that provides the user with real time assistance to the user regarding the task of the user at a location 18 The system of claim 1 wherein the user interacts with the computer via voice activated commands through the 10 15 20 25 30 32 input device the input device being a microphone that is located about the user s mouth 19 The system of claim 1 whe
52. ministrator may deactivate this feature if the SIMON engine is already machine process or operation specific Once the user selects from the list SIMON will open the SIMON introductory page and load the appropriate HTML page for that machine and model The user may then choose to start the maintenance operation by indicating that they are familiar with SIMON and have knowledge of how to work on that particular system in need of maintenance Alternatively the user may access through SIMON local or online reference material and are imme diately prompted with a selection criteria for use and opera tion Navigation may be through a keyboard mouse or preferably through voice or visual recognition commands The set up option menu 324 in addition to allowing access to preselected options at 402 also permits the user to access specific files by accessing a drive and directory where SIMON data files such as HTML and database files are located 408 The particular type of machine s or the operation s that will be accessed through the SIMON engine may be selected from the menu or directory and access to the same may be restricted by the administrator depending on the user The user may either select from a list of file types or may search via name number or other identifier until a match is found The set up display menu 324 also permits the user to access a customer support center CSC link 410 through which the user may have direct access to o
53. mounted based on size and soldered to a mother or sister board The components may alternatively be affixed to the circuit board with a conductive epoxy or other conductive plastic The computer may be made even thinner and more flexible using chip on board and or chip on chip manufacturing technology Each integrated circuit may be bonded directly to a small printed circuit board and the terminals may be electrically connected to the board Each integrated circuit may also be covered with a heat radiating element to reduce heating of the integrated circuit and increase heat dissipation The computer may be implemented as one long multilayer polyamide flexible or rigid flex printed circuit board As an entirely flexible printed circuit board the modules that form part of the computer system increase the rigidity and dura bility of the portions of the computer with electronic com ponents To interconnect within a computer component or among the different integrated circuit components or even from one components See FIG 1 e g the computer 102 to a separate component of the flexible portable computer See FIG 1 e g storage medium 122 flexible metallic wires or even non metallic electrically conductive filaments or wires may be used The same holds true for the connections between the computer hardware and the communications devices and or the head gear and communications devices thereon The computer may even be implemented using fi
54. nd then the user password 1004 If the login and password are correct then the user is allowed to access the SIMON system 1006 When the security module is a mandatory requirement it allows users to enter a login and personal password to verify and authenticate access All users must gain access through a valid username and password An allowance of three attempts e g may be provided Part of the SIMON system permits the user to enter the administration option 1006 within e g the file menu or a separate menu The administration option 1006 requires that the user provide an administration login 1008 having the same or more stringent security requirements than the login user identification 1002 and password 1004 necessary to access the main SIMON engine program If a user enters an incorrect login and or administration password on the initial attempt the program may allow the user two additional attempts before returning the user to the SIMON engine If a correct login and password is verified and authenticated system access into SIMON administra tion is granted If the user wishes to make changes 1016 and or updates 1018 and or delete 1020 users and passwords for authorized users as well as activate deactivate the Machine type input box 1012 or delete a user log file 1018 the user must provide a valid ID password A valid ID password allows the user access to the Administration Edit screen 1010 Users are able to access options of SIMO
55. ne or more CSC s A preselected list may be made available to the user depend ing on the machine and model selected at 402 The configu ration options for the CSC may also be selected at 412 which will conform to the CSC that is being accessed and the various options available to the user in terms of data audio and video access The user may also select set up options local to the portable system that the user is using One such option is the speech set up 414 in which the user is permitted to change the user speech profile This option is particularly usefufl when more that one user or even a new user may be using a portable SIMON system and the computer needs to be instructed on the particular speech pattern of the user Likewise the set up display menu 324 may be used to access the security set up 418 which permits the user depending on their level of user to modify e g user accounts and privileges 420 The user is also allowed to close 422 exit 426 or shut down 430 the system The close option 422 closes the main set up window 424 and returns the user to the start up display screen 306 see FIG 3 The exit option 426 exits the SIMON application all together and returns the user to the desktop of the system The shutdown option 430 on the other hand exits both the SIMON engine or application and initiates or prompts for the operating system of the computer on which SIMON is operating to shut down All user inputs may be acti
56. nfor mation about the parts available For example MPEG video AutoCAD drawings viewer and schematics etc are dis played for the user Alternatively the user may select to enter a browser control 716 window though which the user select may elect to operate the functions of the browser such as home refresh back print find etc that are enabled through the HTML menu page 718 Alternatively the user is prompted to search the parts database 706 or submits user provided data to be searched at a display entry screen 720 The user may then make a selection from the criteria provided by the user or made available to the user at retrieve search criteria 722 The user may then select from three options at 724 If the user decides to submit the criteria input or selected by the user 726 the criteria is directed to a query database 728 for an exact partial or related search parameters If the user makes an error in input the user may cancel the search at 740 which leads the user to the main menu at 742 Alternatively if the user makes an error the fields may be reset and a set search blank criteria is presented to the user at 746 Reset clears any and all search fields 722 input by the user thereby resetting the search parameters If no data is entered an error is displayed which then prompts the user to once again input user data If the user provides input data such as part name number catalog number and the like the parts program sea
57. ntenance work is the need to specify the parts replaced as well as reordering of new parts to maintain in inventory Typically preventative maintenance is scheduled based upon manufacturer estimates for the lifetime of various components In order to accurately and completely follow and maintain these schedules the opera tor must not only be well versed in both equipment part location and maintenance procedures but in correctly filing out and filing the reports in a timely manner Furthermore the reporting process must allow the user and others to retrieve view enhance and interpret the information One such procedure is to dictate or annotate the diagnosis to produce a final report that may be accessed by other maintenance personnel More modem systems such as those in medical record keeping involve the use of multiple media data with static graphic drawings on the report These prior art techniques however use visual annotations to annotate process and procedures along with the annotator s voice and to playback the recorded result Then the annotations must be transcribed manually in order to produce a complete report 10 15 20 25 30 35 40 45 50 55 60 65 2 A system for repair is disclosed in U S Pat No 5 754 451 issued to Williams entitled Preventative Maintenance and Diagnostic System Williams discloses a maintenance system for a machine controlled by a programmable logi
58. o incorporate echo handling capabilities for delay spread One or more wireless repeaters and or transceivers may be mounted over the work envi ronment in which the portable computer is worn and used Security features may also be included in the wireless communication such as data encryption Wireless communication may also be via infra red signals however this method generally requires line of sight contact between the receiver transceiver and the antenna or detector on the floor wall or ceiling Existing LANs or WANs may be easily retrofitted to add wireless communication capabilities without the need for rewiring Also the wireless communication may allow SIMON users to communicate peer to peer during repair and main tenance operations directly or through a network With the addition of a LAN WAN based outdoor antenna the present system may even be used to communicate SIMON users in two separate buildings or even in remote locations The LAN WAN communications network connection may also be used to connect to an intranet or the internet to commu nicate with remote sites within a same group or corporation to communicate to a centralized consumer support center CSC An audio output device may include one or more earphones such as a headset An audio input device such as a microphone is provided for receiving voice commands Real time text to speech conversion may be provided using commercially available voice recognition software e
59. on however is disallowed Communication Module Local SIMON may be fully voice activated that is functioning primarily on voice commands A manual key board or even visual tracking interface is optional as the input and output device used by the SIMON user to com municate and provide commands to the computer Likewise the same input output capability may be used to access the communications capabilities of the SIMON engine with local users and a local network Voice operation enables users to navigate SIMON s GUI interface hands free Reserved words may be saved for specific SIMON commands e g open close print send and exit Input output devices for the construction of a portable computer that is a computer sufficiently lightweight and designed to be worn by a user and may be e g the MENTIS computer Interactive Solutions Inc weighing about 2 to 5 pounds exclusive of the battery pack and is five and a half by seven and a half inches in size The computer may have a 266 MHz pentium processor with 128 megabytes of RAM and a four six or eight gigabyte hard drive The computer may also be connected to a portable CD ROM ZIP DVD or like large scale storage media Through a wireless connection the large scale storage medium may even be at a remote location Other hardware that may be interfaced with the portable computer via SIMON includes but is not limited to 1 VideoCam Sony CVX V1 2 on head set VGA screen with bu
60. operation and of the computer display or may even be a hand held display that the user positions within the user s view The present invention includes an information retrieval and input system for displaying task specific data with a computer having an input output device access to a large capacity information storage and a retrieval device inter faced with the input output device adapted to receive a memory medium containing the predetermined digitized US 6 697 894 B1 3 data The storage and retrieval device is adapted to access the task specific data on the memory medium and to provide the data to the input output device the predetermined digi tized data may be organized in e g a hypertext format Hypertext may be accessed directly through a hypertext engine or via software written to access hypertext based data as well as data in other formats e g in Microsoft Access or D Base format Audio and video input and output devices may be included in a headset adapted to be worn by the user The head mounted image display is supported by the headset having a virtual image display having one or more eye pieces adapted to be positioned within the view of the user while performing a specific task thereby providing video display information from the computer to the user in a hands free lightweight manner The task specific storage and retrieval instructional pro gram of the present invention provides read write capability for ta
61. or even hands on flexible portable computer A pen based input and output device may also be used in combination with e g a Palm Pilot or other hand held device that may interface with the portable com puter and the SIMON engine For example the pen location data is sent to the computer via an infra red link or hard connection and the computer sends corresponding graphical information to the pen based input and output device Another possible configuration for the portable computer for use with the invention is using a free space pointer input device and a private eye heads up display as the output device A free space pointer such as a GyroPoint translates relative three dimensional motion of the hand into digital pulses that are monitored by the computer Software drivers translate the digital pulses into corresponding movements of the cursor in the virtual screen generated by the heads up display Both the free space pointer and the heads up display may be connected to the computer via tethers thin wires or optically The present invention also includes connections via wire less transmission to a Local Area Network LAN or a Wide Area Network WAN A wireless transceiver e g a Wave Lan wireless network IEEE 802 11 card Lucent Technologies may be functionally connected to the com puter to provide for digital communications to a wireless network backbone The transceiver communicates via radio frequency pulses which may als
62. or within industries in need of highly specialized on site repair and maintenance personnel there is presently no system apparatus or method of providing multimedia data acquisition interpretation instruction and reporting SUMMARY OF THE INVENTION The present invention provides a light portable hands off or hands free maintenance and repair system using a task specific hypertexted animated voice synthesized and or voice activated communications and search engine that is able to access a task specific database The instructional program or engine is made task specific by accessing a database of machine process or operational specific data which may be computer data audio and even video clips that provide the user with real time instructional information about the task or tasks that the user is to perform at a remote location The computer device is sufficiently lightweight to use at the remote location and provides hands free command of the engine and access to the task specific database so that the user may perform maintenance and repair on the machine process or operation with the use of both hands The task specific information may include technical views and design diagrams of the machine process flow or operation The task specific data will also provide instruction for accessing the machine process or operation and be dis played to the viewer through a display device that may be e g a head set with partial view of the
63. plication Data er aed and Flexibility for your Networks Bro 60 Provisional application No 60 126 759 filed on Mar 29 chure 1997 8 pages 1393 Primary Examiner Jeffrey Gaffin 51 a AAA G06F 1 16 GOGF 3 00 Assistant Examiner Tammara Peyton GO6F 13 00 74 Attorney Agent or Firm Philip G Meyers 52 US CL iens 710 73 710 7 710 20 710 64 710 72 709 225 709 226 361 67 ABSTRACT 361 680 361 681 361 682 361 683 361 684 An apparatus and method is disclosed for providing a user 361 685 361 686 with task specific information that includes a portable 58 Field of Search 709 225 226 instruction system that may be worn by a user and includes 710 7 20 64 72 73 361 679 680 681 a computer sufficiently lightweight and designed to be worn 682 683 684 685 686 by a user to which a memory has been connected The system includes a display device that can receive display 56 References Cited signals from the computer for visual display to the user and U S PATENT DOCUMENTS 5 136 528 A 8 1992 Fordham et al 703 6 5 263 118 A 11 1993 Cornelison 704 200 5 491 651 A 2 1996 Janik 361 683 5 555 490 A 9 1996 Carroll 361 686 5 572 401 A 11 1996 Carroll 361 683 5 581 492 A 12 1996 Janik 361 683 5 619 655 A 4 1997 Weng et al 700 1 an input device by which the user ente
64. program is a parts search module that permits the user to access a database of parts names and numbers specific for the user s task at the user s location from a storage medium 8 The system of claim 1 wherein one module of the instructional program is a parts location module that permits the user to access a database that contains the location of parts within a parts storage location from a storage medium 9 The system of claim 1 wherein one module of the instructional program is a reports module that provides the user with electronic reporting forms that the user completes using voice commands the reporting forms being transmit ted through a network interacting with a remote computer to track and store the user s progress at a remote location 10 The system of claim 9 wherein the electronic report is a fax transmission 11 The system of claim 1 wherein one module of the instructional program is a diagnostic module that provides the user with troubleshooting information for the user s task at the user s location US 6 697 894 B1 31 12 The system of claim 1 wherein one module of the instructional program is a security module that restricts the user s access to the databases and functionality associated with the user s task 13 The system of claim 1 wherein one module of the instructional program is a learning module that the user can access to obtain step by step instructional information on the use of the equipment and too
65. r A database search will occur and records are read and displayed The matching records are displayed for example up to 20 at a time Error messages are displayed if a database error occurs the data is not in the expected format or if no data is entered If no data is found a message is displayed to that effect The parts locator or data module is now described in connection with FIG 7 The display parts menu 700 may be custom format for each task that a user needs to perform The program determines the database format e g Microsoft 10 15 20 25 30 35 40 45 50 55 60 65 20 Access or Oracle The program will read the header infor mation to determine the fields and field lengths The search will not be performed if the program cannot open the database the database is not readable or is not in the correct format The parts program may be called display parts 700 and is accessed through a display entry screen 700 in which the user is prompted to selection 702 from a two options locate parts 704 or search parts 706 If the user selects the locate parts 704 option then the user may select the contents from a menu in a browser window 708 that provides the user with options 710 The options 710 available to the user may include hyperlink controls 712 or customizable browser controls 716 If hyperlink 712 is chosen then a context sensitive display 714 is activated that provides the user with specific i
66. ram that the computer stores in memory in response to a user command and displays information concerning a task to be performed by the user on the display device in response to commands from the user BRIEF DESCRIPTION OF THE DRAWINGS For a more complete understanding of the features and advantages of the present invention reference is now made to the detailed description of the invention along with the accompanying figures in which corresponding numerals in the different figures refer to corresponding parts and in which FIG 1 is a diagram of the basic components of the system disclosed herein FIG 2 is flow chart of the interactive components or modules of the SIMON engine and system as they relate to user performing a task FIG 3 is a first flow chart of a basic operating system and main application of the present invention FIG 4 is a second flow chart of the main application and its relation to various modules FIG 5 is a flow chart of the maintenance procedures module FIG 6 is a flow chart of the help module FIG 7 is a flow chart of the parts search module of the invention FIG 8 is a flow chart of a basic reports module for use with the invention 10 15 20 25 30 45 50 55 60 65 6 FIG 9 is a flow chart of the security and administrative module FIG 10 is a flow chart of the communications module for connecting to peripherals that connect the present invention with outside sour
67. rches the database for the corresponding part The search results are then displayed 730 If no records match a message is displayed that no records were found using the user input search parameters and the user is provided with an options menu 732 from which the user may select a new search 734 the next 20 search hits 736 or to end the search 738 The next 20 hits are provided at 742 if 20 or a fractions thereof remains If the user selects to end the search then the user is returned to the main screen 742 wherein the user is allowed to choose from the main menu options The user may input a data request directly or select from a call out number that is linked to an image of the machine process or operation that a user is performing and that the user accessed through the SIMON engine The program will get the data entered and send a message that contains the user input to parts search to start the database search If the search yields a match or several matches then the program displays a screen to the user with the first 20 data search output matches If the user asks for more data a message is sent to parts search Parts search will send more data and it is displayed If the user is finished a message is sent to parts search and the program ends This option allows the user to look at however many screens are part of the parts search information for that particular part US 6 697 894 B1 21 A number of functions may be provid
68. rdized with additional commands customized to meet customer needs The standard commands are single or two word keywords to insure consistency and connection accuracy The response time using a keyboard mouse or voice activation to access the main application module 204 and the other modules will generally be less than 2 seconds Requests for customized commands may be analyzed for complexity and structured to meet the response time criteria or an individual system or user The main application module 204 of the SIMON engine functions as the main Graphical User Interface GUT from which all other modules are called Since SIMON is prima rily an HTML page viewer it is visible at all times and will have a window area large enough to accommodate the HTML contents but may be written in other like codes having like functionality Each function of the main appli cation module 204 is capable of user activation by means of a keyboard mouse or voice activation Voice commands may match the button command or common commands identified in the command dictionary Voice commanded words that are active within a specific HTML page are made known to the user through text variation of the voice active word Turning now to FIG 3 the SIMON engine may auto matically open when the user powers on the computer loaded with SIMON If the SIMON engine is not part of the start up of the computer when the computer was last shutdown an icon is made avail
69. rein user views interacts with the computer via a head up display a speaker and a microphone wherein the display device speakers and micro phone comprises one or more components worn on a head set 20 The system of claim 1 wherein the instructional program comprises one or more task modules each acces sible by the program engine for searching a database con taining data that is specific to the user s task 21 The system of claim 1 wherein the task is performed at a location on the apparatus at which a standard desktop computer cannot be accessed by the user at the same time as the task is performed 22 The system of claim 1 wherein the instructional program includes program logic permitting the user to select an image of one or more parts of the apparatus to view on the display device 23 The system of claim 1 wherein the instructional program includes name data identifying one or more parts of the apparatus that the user has selected to view 24 The system of claim 20 wherein the data includes instructions for repair of the parts of the apparatus that the user has selected to view 25 The system of claim 20 wherein the data includes instructions for fault diagnosis of the parts of the apparatus that the user has selected to view 26 The system of claim 20 wherein the display device includes means for temporarily mounting the display device in proximity to the parts the user has selected to view
70. ror message is displayed prompting the user to contact the CSC The remote on line data are stored in either Microsoft Access or Oracle The program determines the database format Microsoft Access or Oracle and communicates it to the user over e g a wireless network The program will read the header information to determine the fields and field lengths In case of an error message the display error message is displayed if the data from the database is not accessible or beyond the user s access level The user is able to connect to a CSC to obtain access or the information directly 10 15 20 25 30 35 40 45 50 55 65 22 A graphic part locator is selectable from the parts menu The content may be customer machine or operation specific The graphic file format may be e g dwf drawing web files bmp bit map pex PC Paintbrush gif graphics interchange format or jpeg joint photographic experts group The source data for a particular machine may be provided by the customer or may be developed apart or in conjunction with the end user or machine manufacturer The parts locator module 212 may be written in HTML The Whip plug in or other application is used to view files in dwf format The parts locator module serves to display machine parts or operational steps with call out numbers that allow the user to look at the next level of parts break down For example once one part containing a numb
71. rs commands to the computer An instructional program is provided that the computer accesses and stores in memory in response to a user command and displays information concerning a task to be performed by the user on the display device in response to commands from the user 26 Claims 8 Drawing Sheets 140 f INTERNET INTRANET US 6 697 894 B1 Page 2 U S PATENT DOCUMENTS 5 913 163 A Johansson 455 426 5 950 167 A Yaker coccion 704 270 5 805 897 A 9 1998 Glowny cocococciniconcnninns 717 178 6 138 056 A Hardesty etal n J00 174 5 832 296 A 11 1998 seem 710 3 6 167 401 A Csipkes et al sss 707 10 5 844 656 A 12 1998 351 158 6 223 165 Bl aid 705 1 5 844 824 A 12 1998 Newman et al 345 156 6356437 Bl Mitchell et al 361 683 5 850 388 A 12 1998 Anderson et al 370 252 2205 ES 5 864481 A 1 1999 700 90 5 875 430 A 2 1999 DA 705 1 cited by examiner US 6 697 894 B1 Sheet 1 of 8 Feb 24 2004 U S Patent D3NVHINI L3NH3INI O Sox E Hd Em illi EN eos RN M i mn A Noa y eon ee eee oe A y jd E e qM 00 A MEN Aa A A eee eR 108 100 U S Patent Feb 24 2004 Sheet 2 of 8 US 6 697 894 B1 204 206 MAIN MAINTENANCE APPLICATION PROCEDURE SIMON ENGINE 200 COMMUNICATIONS DIAGNOSE LEARNING 216 202 214 306 CHOOSE m rug REFER TO MAN o 300 sion APPLICATION SIME FLOWCHART B
72. s disclosed in U S Pat No 5 581 492 entitled Flexible Wearable Computer issued to Janik The relevant portions of the Janik patent are incorporated herein by reference Janik discloses a flexible US 6 697 894 B1 7 wearable computer in the form of a belt that combines a computer that includes a microprocessor module a RAM I O module memory modules a power supply module and bus termination modules that are connected with flexible signal wires The computing elements are physically attached to a flexible non stretchable belt or harness and may also include a protective cover For example the computer may be powered by an 8 hour six volt power supply The power supply may be a modular battery that is worn as part of a harness or on a belt The flexible non stretchable wearable belt or harness may be secured around various parts of the body The input and output device or devices are connected to the flexible wearable computer by the I O bus attached to the output and input ports The portable computer hardware for use with the present invention may be implemented in many different ways For example each module may form part of a solid thermoset plastic casing Alternatively a two part hard plastic shell may be used to encase a mother or one or more sister boards having thereon the computer components input output devices control devices and the like The components and support circuitry needed will gen erally be surface
73. searched for topic is found within the selected help contents menu then the SIMON engine takes the user to the specific location of the search information sought or the user may be prompted to another selection after reviewing the material presented Alternatively the user may not find a topic and an error message is displayed and the user is prompted to try again At any point the user is permitted to chose the close help option that returns the user to the main SIMON engine window The default Help HTML page that contains the selected topics and may be created using Microsoft Visual Basic 6 0 Voice keyboard or mouse activates all user inputs When user selects the Help button the Help sub buttons are displayed The user will have the choice of selecting Help Contents or About SIMON Help Contents Help Contents displays a list of available help topics The Help Contents HTML page displays a list of available topics Topics will include SIMON Commands Online Reference Parts Information Viewing DWF Drawings About Reports and About Audio Video Each topic will link to its specific HTML page and further expand on the help information available to that topic About SIMON About SIMON opens a floating window About SIMON will contain the legal information customer registration information license information and plug in information that are required to use SIMON If the Help Content HTML page fails to load an error message will
74. selecting the default CSC Help Help when activated displays Help sub buttons on screen The user can select Help Contents or About SIMON Help Contents Help Contents opens a new window and allows the user to choose the type of help wanted The choices for help under Help Contents are SIMON 10 15 20 25 30 35 40 45 50 55 60 65 16 Commands Parts Search Viewing DWF Drawings About Reports About Audio Video and Dictionary Each of these help topics will offer definitions or instructions depending on the title chosen Help Contents is defined in Help Module About SIMON About SIMON opens a floating window About SIMON contains the legal information customer registration information license information and plug in information that are required to use SIMON About SIMON is defined in the Help Module The SIMON engine may also have a failure contingencies an error message is displayed if data is not accessible The user is able to connect to a CSC The Main Application program is written in Microsoft Visual Basic 6 0 and or Microsoft Visual C 6 0 Computer Security Requirements may include a security level set up in the security functions Human performance requirements and or reports thereof may be included for the purpose of monitoring user perfor mance during a particular maintenance operation As mentioned hereinabove individual modules that are part of SIMON are used in conjunction with the H
75. ser regarding the opera tions of the SIMON engine A parts locator which enables a user to locate a specific part is also available SIMON also provide reports security communications and learning modules Each customer that uses the SIMON engine for a particu lar machine operation or process determines which modules they will need and only need to purchase or use the modules that they need The content of the SIMON system is specific to the customer s specification equipment version machine process or operation SIMON recognizes voice mouse keyboard and touch screen input and may also use the default windows screen data One type of computer system that may be used with the SIMON system is described in U S Pat No 5 844 824 issued to Newman et al the relevant portions of which are incorporated herein by reference Newman discloses a por tion of a hands free portable computer and system that may be used with the present invention The body worn or portable system includes a hands free computer system The system does not rely upon a keyboard input or activation apparatus but rather has various activation means which are generally hands free The system of the present invention may be used with other systems other system components and communication apparatus as described herein Also various components of the present system may be body worn or placed in a disconnected location if desired Another such computer system i
76. sk specific data as well as hands free voice recogni tion for providing access to data that is task specific on a storage medium or via download The system provided herein may be part of a network One such system for use with the portable computer of the present invention is a network card which provides a wireless computer interface with other users or even a customer support center CSC connected through a wireless antenna through a hard wired computer network or a combination thereof In operation the user looks through an eyepiece or at another type of display to view a virtual image that appears in front of the eyepiece creating the illusion of a high resolution computer screen for view by the user The user sees an image that a number of menus and buttons that the user accesses by voice command without the need for a movement controlled device such as a mouse or keyboard but such a device may be used if voice activation is not necessary or desired The display and input devices are connected to a very lightweight computer that accesses data from a large capac ity storage device such as internal hard drive and or a CD ROM or DVD ROM drive and stores user responses on for example a journal file on the hard drive These devices may hold the task specific database s that allow the user to make the instructional program task specific simply by exchanging disks at the remote location The CD ROM or DVD may be left at the
77. the parts locator module and close the part breakdown information The image graphics file can be dwf bmp pcx gif or jpeg The data is stored in either Microsoft Access or Oracle The program determines the database format Microsoft Access or Oracle The program will read the header information to determine the fields and field lengths The matching record is displayed A message is displayed in the bottom frame if the data from the database is not accessible The parts locator dis plays a graphical parts locator of the machine and part information The parts locator module program may be written in HTML and may contain a top down break down section that has one or more security levels set up in conjunction with or independent of the security module functions Reports Module The primary duty of the reports module is to generate hands off report logs that reflects the task specific preven tive and repair maintenance of SIMON users The module also captures a database log of visited screen titles Report data may be gathered on the initial activation of SIMON and stored in e g Microsoft Access database format The date and time of the report capture will equal the system s date and time at log on and indicated accordingly on the report Failed performances are also captured and recorded The report module may operate independent of the user in US 6 697 894 B1 23 addition to being transparent to the user Else the user may activat
78. tml page so that it can display the problems and associate an html page to each problem number Learning Module The learning module may be customer machine operation equipment or process specific The learning module may be developed using e g Macromedia Author ware While the customer may provide the source data for the learning module custom learning systems may be devel oped to service particular system needs An interactive learning application may be developed in Macromedia Authorware for customers choosing this mod ule The learning module may be an interactive training application and can include animation sound hot spots 3D graphics simulations quizzes quiz grading video clips show me interactive assembly disassembly of components and tracking student progress The learning module is an interactive learning tool that serves to teach in real time a SIMON user the detailed operation of a machine or process and the manner or carrying out repair or maintenance operations without the need to resort to hard copies or user s manuals Training screens are displayed and allow users to interact with the application to learn about the customers system While this invention has been described in reference to illustrative embodiments this description is not intended to be construed in a limiting sense Various modifications and combinations of the illustrative embodiments as well as other embodiments of the invention will b
79. to the appropriate report log file and then exit the active HTML page SIMON will then return the user to the Windows NT OS desktop Print SIMON system may be attached to a printer if the user wishes to produce hard copy reports or even to print to a remote location electronically as a fax or data trans mission If the user selects print a SIMON Print box will appear to identify the default printer and allow the user a print selection of reports or HTML page The daily report log is highlighted as the default print selection Date defaults to current system date for daily reports If the user selects any other item that item becomes the highlighted selection The user may select an alternate date to generate a desired report The HTML page selection refers to the active HTML page Choosing Ok will print the highlighted selection to the designated printer Cancel will close print and SIMON will return to the active HTML page Individual report specifications identified under the Report Module as described in detail hereinbelow Security If Security is chosen a security log in win dow is presented On verification of the users ID and password as administrator the user is allowed to add users modify existing users and delete existing users delete the report log files and deactivate the machine type entry box through the Administration Edit screen The Machine Type Input Box default is activated If deactivate is
80. user the basic voice commands and how the various functions work Upon completion the user should have a good general understand ing of how SIMON works and how to access its modules The user is returned to the select option decision box 308 which permits the user to start SIMON 310 or exit the SIMON application 318 The decision for which module of SIMON the user selects is made at decision box 322 which permits the user to enter a number of SIMON functions including for example the SIMON program setup 324 a maintenance procedure module 326 a diagnosis module 328 a parts module 330 a reports module 332 a commu nications or connection module 334 or a help module 336 Similar modules are depicted in FIG 2 US 6 697 894 B1 13 Turning now to FIG 4 in conjunction with FIG 3 if the set up option is selected 324 the user is allowed to choose from a number of options at 400 One option for the SIMON engine is to permit the user to select from a number of systems in need of maintenance to choose from At system select 402 the user is prompted to select from a list of available systems by displaying a list of machine types and machine model numbers that are available to the SIMON engine The user then selects from the list of machines displayed 404 Alternatively the user may be allowed to search by entering a machine to machine model from which to choose or that may be downloaded from a local or remote site Alternatively the ad
81. vated by e g voice keyboard or mouse Input choice may be activated from a button 10 15 20 25 30 35 40 45 50 55 60 65 14 menu When a specific button from the button menu is chosen the button sub buttons are displayed on the screen The following is a brief list of commands that may be automatically accessed by the SIMON engine by pressing a button on the screen or via single keyword sound or visual cue from the SIMON engine by the user File File button when activated displays File sub buttons on screen with the following options Open If Open is chosen the user is given a choice of which HTML file to open If only one HTML file is available that file is the default HTML file to open Find Find will activate a pop up window allowing the user to speak or type the word they wish to find Find will search the active HTML page for the requested word and if found will highlight the word The user is able to close Find and continue in the active HTML page or elect to find the next instance of the word by using the Find Next button If no match of the word is found the user will receive a message box indicating No match found Exit If Exit is chosen the user is prompted to confirm close with a Confirm Exit box If the user chooses No the Confirm Exit box will close and the user remains in the active HTML page If the user chooses Yes SIMON saves any updates
82. vided for in software in the resident machine and input directly into Simon by the user Alternatively the error code entry screen 1202 is chosen from which the user may view and retrieve error codes 1204 from a list or lists or codes The list may be arranged in a number of configurations such as alphabetical numerical by machine operation or part grouping etc To evaluate and determine what problems may be occurring on the machine the user then accesses a database to get to the matching appropriate or related HTML links 1206 that are specific or related to the error codes Next a dynamic HTML menu page is written to disk 1208 and the user reaches a browser window 1210 that provides the user with options 1212 which permit the user to access for example hyperlink controls 1214 may also have standard and customized browser controls for further navigation 1218 If hyperlink 1214 is chosen then a context sensitive display 1216 is activated that provides the user with specific information about the content of help available For example MPEG video AutoCAD drawings viewer and schematics etc are displayed for the user Alternatively the user may select to enter a browser control 1218 window though which the user select may elect to operate the functions of the browser such as home refresh back print find etc that are enabled through the HTML menu page 1220 Based on an analysis of the operational situation of a particular user an
83. y be reported as defined in the Report Module 214 described hereinbelow The user will have the choice of Shutdown or Exit Choosing Shutdown instructs SIMON to initiate a com plete shut down of the system Complete shutdown from SIMON will activate the Windows NT OS shutdown sequence and allow the user to turn off the power when prompted to do so Exit closes SIMON and returns the user to the Windows NT desktop allowing the user to initiate shut down when ready The user may be required to enter the machine type and machine number of the machine they are working on this feature can be deactivated by administrator If shutdown is chosen then the entire SIMON engine program may be shut down by connecting into the SIMON operating system automatic shutdown protocol prior to complete program shutdown The user may also chose to exit the current customized machine or operation module and return to the main SIMON screen A default set of voice command may also be activated through the use of a keyboard or mouse Additional commands may be added at US 6 697 894 B1 17 customer request Audio and video net conferencing auto dial capabilities may be provided when connection to a CSC is requested A video stream feed allows a CSC the same view as user while a full duplex audio connection allows the user to speak to the CSC direct Maintenance Procedures Module Specific performance requirements for the maintenance modu
84. yed on the display screen 112 As depicted the adjustable arm 118 is in fact not only an adjustable arm but a camera that displays to the user 106 through display screen 112 or to an operator at a remote location the image before the user 106 The display screen 112 is electrically connected to the computer 102 in the present embodiment via a cable 120 although other ways of connecting the two components may alternatively be employed The computer 102 may further include transducers and converters to provide communications with display unit 108 for receiving activating from audio eye tracking or EEG commands from the user for converting the receiver com mands into electrical signals for recognizing the converted electrical signals and for sending the recognized electrical signals to a processor within the computer 102 In the present embodiment the transducers and converters may includes the microphone 116 through which the user 106 may issue verbal commands to the system apparatus and method of the present invention The microphone 116 the speaker 114 and the display 118 in the present embodiment are electrically connected to the system unit 106 via a cable 120 although those with ordinary skill in the art will appreciate that any input or transducer device could be used and that the input or transducer could be supported by the user at some other location The computer 102 in the present embodiment may further include physica

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