Quick Reference Guide
Contents
1. Access HP Customer Care e support See hp support Websites for more chart access HP Customer Care online information at www hp com apcpo support 3 Contact HP Customer Care by phone regional html to see if a Website in your during hours of operation language is available for this language use this Website hp customer care by phone free phone support period HP provides telephone support free of charge during the printer s phone support period The list below shows the phone support period for your region For more information please refer to HP s Website at www hp com cpso support guide psd cscinfo html region phone support North America Including Canada 30 days Asia Pacific 30 days Europe year Latin America 30 days Standard phone company charges apply before placing a call Please call an HP service technician while you are in front of your computer and printer For faster service be prepared to describe the problem as well as provide e The printer s model number the label is on the front of the printer e The printer s serial number the label is on the bottom of the printer e The computer s operating system e The version of the printer driver also referred to as the printer software after the free phone support period Atter the free phone support period you can still get help trom HP for a fee Prices are subject to change without notice e For calls in the2. German deu 2 Select the User Manual folder for your English enu language Spanish esm 3 Do one of the following une i Double click the Electronic User ene i Manual icon if Acrobat Reader is Italian ita installed on your computer e Japanese jpn Korean kor Double click the Acrobat Reader Kazakh kzh Installer icon if Acrobat Reader is Dutch nid not installed on your computer Norwegian non Adobe Acrobat Reader installs Polish olk automatically After it is installed Paiuguese otb double click the Electronic User Manual ne a i display quick hel icon to display q p Swedish SVC Thai tha contacting hp customer care hp s support process See hp customer care by phone for more information HP Customer Care s service and support provides expert advice on using your HP Deskjet printer or solving problems with your printer There are several ways to obtain assistance However HP Customer Care s support process works most effectively if you look for help in the following order Note Support options and availability vary by product country region and language hp support Websites If you have access to the Internet you can obtain a wide variety of information 1 Use quick help about your printer plus access to user community forums and HP e mail support Check the Websites shown in the chart below If the country or language you need is not listed in the See getting help for more information 2
3. for this region 190 O United O Kingdom 44 0 207 512 5202 U S 1 208 344 4131 Venezuela 58 800 47 888 84 0 8 823 4530 obtaining hp customer care repair If your HP printer needs repairing call HP Customer Care phone support A service technician will diagnose the problem and coordinate the repair process Service is free during your printer s limited warranty period After the warranty period you will be quoted a repair cost obtaining a warranty extension Consult your reseller to get extended coverage If your reseller does not offer service contracts call HP directly and ask about our HP service agreements In the U S call 800 446 0522 in Canada call 800 268 1221 For HP service agreements outside the U S and Canada contact your local HP sales oftice solving Windows installation problems View the information in this section if you have problems setting up your printer If you need help atter the printer is set up see the quick help electronic manual what is the problem inserted the installation CD but the computer could not read it possible causes e The CD is not properly inserted in the CD ROM drive e The CD is damaged e The CD ROM is damaged to solve the problem Reinsert the CD into the CD ROM drive Be careful to position the CD correctly If installation does not begin atter a few seconds either the CD or CD ROM drive may be damaged I
4. U S that may last less than10 minutes call 900 555 1500 The charge is US 2 50 per minute Charges will not exceed US 25 e For calls in the U S that may last longer than 10 minutes or calls from Canada call 800 999 1148 The fee is US 25 per call charged to your Visa or MasterCard e For calls outside the U S and Canada find the phone number you need in the list below for this use this region phone number 54 0810 555 5520 61 3 8877 8000 43 0 810 00 6080 Belgium Dutch 32 0 2 626 88 06 0 Belgium French 32 0 2 626 88 07 Brazil inside Greater Sao Paulo 55 3747 7799 Brazil outside Greater Sao Paulo 55 0500 15 7751 O O raion 44 01207 5125202 International 44 0 207 512 5202 for this use this region phone number 91 11 682 60 35 Indonesia 62 21 350 3408 lreland 353 0 1662 5525 0 39 0 2 264 10350 81 0 3 3335 8333 Korea outside Seoul 82 080 999 0700 Korea within Seoul 82 2 3270 0700 Malaysia 60 1 300 88 00 28 Mexico Penang 01 800 472 6684 Middle East Dubai Netherlands 31 0 20 606 8751 64 9 356 6640 0 972 0 9 9524848 New Zealand Republic of South Africa inside RSA 27 086 000 1030 Republic of South Africa outside RSA 27 11 258 9301 Russia Moscow 7 095 797 3520 Russia St Petersburg 7 812 346 7997 66 2 661 4000 use this phone number 212 221 6967
5. interference and void your authority to operate this equipment Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules For further information contact HewlettPackard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 LED indicator statement note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmtul interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions can cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmtul interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help The dis
6. anty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage If HP receives during the applicable warranty period notice of a defect in any software media or ink cartridge covered by HP s warranty HP shall replace the defective product If HP receives notice of a defect in any hardware product covered by HP s warranty during the applicable warranty period HP shall either repair or replace the defective product at HP s option If HP is unable to repair or replace as applicable a defective product covered by HP s warranty HP shall within a reasonable time atter being notitied of the detect retund the purchase price of the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP s limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle East Africa Argentina Brazil Mexico Venezuela and France s Departements D Outre Mer for those excepted areas the warranty is valid only in the country of purc
7. e printer sottware e Download the printer software from HP s Website e Phone HP Customer Care to request a CD containing the software update files See contacting hp customer care for Customer Care telephone numbers and Website addresses getting help quick help The electronic manual quick help offers instructions for using the HP Deskjet printer Information is also provided to help you solve printer problems that may occur Windows 95 98 Me 2000 and NT 4 0 users Open quick help through the hp printer assistant a tool that also provides e Support through HP s Customer Care e Printing ideas e Shopping links to other HP products e Links to printer software updates A printer assistant icon is displayed on the Windows desktop after you install the printer software accessing quick help To view quick help 1 Double click the hp printer assistant icon on your computer desktop The hp printer assistant appears 2 Click the quick help button to display the manual s topics You can also open quick help from the Start menu by clicking Start gt Programs gt hp deskjet series gt printer assistant gt quick help Adobe Acrobat versions of quick help The quick help manual is also available in the tollowing languages e Arabic e Bulgarian e Bahasa Indonesia e Croatian e Estonian e Greek e Hebrew e Kazakh e Lithuanian e Romanian e Slovak Slovene e Turkis
8. h If you want to view the manual in one of these languages 1 Double click the hp printer assistant icon on your computer desktop 2 Click the quick help button in the hp printer assistant screen 3 Select quick help is available in other languages at the bottom of the quick help screen 4 Insert the printer software CD into the computer s CD ROM drive 5 Select your language from the list that getting help in DOS appears In DOS operating systems information about the HP Deskjet printer is found in a text document called dosread txt This tile is located on the printer software CD in the lt language code gt djcp directory For lt language code gt substitute the relevant code from the list below To read the file in English for Macintosh users example open dosread txt in the enu djcp directory If Acrobat Reader is installed on your computer quick help is displayed f Acrobat Reader is not installed on your computer it installs automatically quick help is then displayed On Macintosh computers Adobe Acrobat Reader is required to view the quick help manual If YOU do not have for this language use this code Acrobat Reader install it from the printer Bahasa Indonesia bin software CD Bulgaria bul To open quick help Chinese Simplified chs Chinese Traditional cht 1 Insert the printer software CD into the Czech csy computer s CD ROM drive Danik dae The hp deskjet screen appears
9. hase Contracts for additional warranty services such as on site service may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer 11 ell 12 limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THE HP PRODUCTS AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE limitations of liability To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT WILL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ell local law This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world To the extent that this Warranty Statement is inconsistent w
10. ith local law this Warranty Statement shall be deemed moditied to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or not allow limitations on the duration of implied warranties FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS environmental statement Hewlett Packard continuously improves the design processes of its deskjet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured shipped and used Hewlett Packard has also developed processes to minimize the negative impact of the disposal of the printer at the e
11. nd of its printing life reduction and elimination Paper use The printer s automatic manual two sided printing capability reduces paper usage and the resulting demands on natural resources This printer is suited for the use of recycled papers according to DIN 19 309 Recycled paper All paper documentation for this printer is printed on recycled paper Ozone Ozone depleting chemicals such as CFCs have been eliminated from Hewlett Packard manufacturing processes recycling Design for recycling has been incorporated into this printer The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair Plastic parts have been primarily designed in no more than two colors to enhance recycling options A few small parts are colored specitically to highlight customer access points Printer packaging The packaging materials for this printer have been selected to provide maximum protection for the least cost possible while attempting to minimize environmental impact and facilitate recycling The rugged design of the HP Deskjet printer assists in minimizing both packaging materials and damage rates Plastic parts All major plastics and plastic part
12. nsert a different CD in the CD ROM drive If another CD works you may have a damaged CD If you are not able to play any CD you may need to replace or repair your CD ROM drive Replace the damaged CD by downloading the printer software also known as the printer driver from the HP Website If you do not have Web access contact HP Customer Care to order the software on CD For the phone number of the HP Customer Care center nearest to you see contacting hp customer care what is the problem possible causes The printer software did not e There may be a conflict with your virus install correctly protection program e There may be a conflict with another software program e There may be a conflict with a peripheral device connected to your printer to solve the problem Uninstall your printer software 1 Click Start gt Programs gt hp deskjet series gt hp deskjet series uninstall 2 Follow the directions that appear on your computer screen e Close any software programs including virus protection programs that are running e Disconnect any peripheral devices that use a parallel printer cable such as a scanner or tape backup system Reinstall the printer software See the quick start poster If you are still having problems with the software installation contact HP Customer Care See contacting hp customer care what is the problem When connect a USB cable between the pri
13. nter and my computer the New Hardware Wizard does not appear possible causes You may not be using Windows 98 Me or 2000 Your USB cable may not be connected properly Your computer may not be USB enabled to solve the problem Make sure Windows 98 Me or 2000 is running If you do not have Windows 98 Me or 2000 you need to use a parallel cable 1 Disconnect and then reconnect the USB cable from your printer 2 Make sure that the cable is securely attached In Windows 98 Me or 2000 1 Click Start gt Settings gt Control Panel 2 Double click the System icon 3 Select the Device Manager tab 4 Click the plus icon next to the Universal Serial Bus Controller option e If you see a USB host controller and a USB root hub listed USB is probably enabled e If you do not see thse devices listed refer to your computer s documentation or contact the computer s manufacturer for more information on enabling and setting up USB 5 Use a parallel cable to connect the printer to your computer if you cannot enable USB what is the problem When I connect a USB cable between the printer and my computer an Unknown Device message appears 10 possible causes e Static electricity has built up in the cable between the printer and your computer e You may have a defective USB cable to solve the problem 1 Disconnect the USB cable from the printer 2 Unplug the pri
14. nter from its power cord 3 Wait approximately 30 seconds 4 Plug the power cord back into the printer 5 Plug the USB cable into the printer 6 Replace the USB cable or use a parallel cable if Unknown Device continues to appear in the New Hardware Found dialog box limited warranty statement region software North America including Canada print cartridges printer 90 days 90 days 90 days Europe 90 days 90 days 1 year A extent of limited warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer Customer is responsible for maintaining proot of date of purchase For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free HP s limited warranty covers only those defects which arise as a result of normal use of the product and do not apply to any a Improper or inadequate maintenance or modification b Software interfacing media parts or supplies not provided or supported by HP or c Operation outside the product s specifications For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warr
15. pages per minute Normal 5 4 pages per minute Best 1 2 pages per minute 940c series printers black text print speed Dratt 12 pages per minute Normal 6 7 pages per minute Best 2 9 pages per minute mixed text with color graphics print speed Dratt 10 pages per minute Normal 5 3 pages per minute Best 1 2 pages per minute 920c series printers black text print speed Dratt 9 pages per minute Normal 5 2 pages per minute Best 2 5 pages per minute mixed text with color graphics print speed Dratt 7 5 pages per minute Normal 2 2 pages per minute Best 1 2 pages per minute 14 memory All models 2 MB built in RAM power consumption All models 2 watts maximum when off 4 watts average non printing 40 watts average when printing declared noise emissions in accordance with ISO 9296 All models Sound power level LwAd 1B 10 dB 59 dB in best mode Sound pressure level LoAm bystander positions 46 dB in normal mode regulatory notices hewlett packard company This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference and e This device must accept any interference received including interference that may cause undesired operation e Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by Hewlett Packard Company may cause harmful
16. play LEDs meet the requirements of EN 60825 1 COB B s ARUBZESERESR TEMAS VCC ORE CROC OFABIARRHSEACT TOHE ZERA CAJATI ERMELTWUETA TORES STEF LEYS SU SEBICHELT AANA SZMSAesleMOTCEMAHBVET RY RU ERAS IX GED THIEL URRY RUAELTEF SLY APSA SOILS BR 2171 ol AAL wWaSSsocs AAWAaAMAAS eS AACA FHASA SE VE AAA ASA US LIL
17. quick reference guide hp deskjet 948c 940c 920c series printers some printer models not available in all regions table of contents introducing the hp deskjet printer 0 0 cece e eect eee e eee 1 WHat SI TNS DOK sa ook oo ee sane eb ae bee aed os ae i l pini Cades su isetceceaceegceahe ciatees genes eee prnier caDIES sarea preker r ERI E eee wn aes Hone nes as I solware UpddieS soo 4454 54 4s pta ni Ree Se dba Sh ote ea ew ee A E wen E E E E ET 2 QUICK e ear eh ep oe Saeed de RE RS 2 getting help in DOS cwsa0e0 de howd eee ee wea eee bene a eae sa hha 3 contacting hp customer care 1 1 cece cc eee ee eee ee eee teens 4 hp s support BICCESS lt a4 2440cc2cunb hbo EA DA GRE ES debe ERE SHEA 4 Mp SUDOOM VERSES i fvececdaadigduwtaexeat end oe s44dn Seb Gegeds 4 hp customer care by phone 0 0 0 eee nee 5 obtaining hp customer care repair n onnaa aoee 6 obtaining a warranty extension n aoaaa aee 6 solving Windows installation problems 0 cece cece e cece 7 limited warranty statement 0 ee eee 1 environmental statement 0 0 eee ees 13 product specifications lt 4 n 2406 26042e n4noeeumone ananbonaneaes 14 regulatory NOlCES so tacu ob sb oe kai La a ade inside back cover Edition 1 June 2001 Copyright 2001 Hewlett Packard Company acknowledgements Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Adobe and Acroba
18. s are marked according to international standards All plastic parts used in the printer housing and chassis are technically recyclable and all use a single polymer Product longevity To ensure the longevity of your HP Deskjet printer HP provides the following e Extended warranty See the contacting hp customer care section of this manual e Replacement parts and consumables are available for five 5 years after production has stopped e Product take back To return this product and print cartridges to HP at the end of its useful life call your local HP Sales or Service Office for instructions energy consumption This product qualities for the ENERGY STAR Program U S and Japan ENERGY STAR is a voluntary program established to encourage the development of energy efficient office products Louie ENERGY STAR is a US registered service mark of the US EPA As an ENERGY STAR partner HewlettPackard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency Energy consumption in off mode Energy consumption can be prevented by turning the printer power off then disconnecting the end of the printer power cord from the electrical source 13 product specifications print speeds 948c series printers black text print speed Dratt 12 pages per minute Normal 6 8 pages per minute Best 3 1 pages per minute mixed text with color graphics print speed Dratt 10
19. sult in clogs ink failure and bad electrical connections introducing the hp deskjet printer what s in the box Thank you for buying an HP Deskjet printer Your printer box contains the following items e HP Deskjet printer 948c series 940c series or 920c series e Power cord e Printer software CD e quick reference guide e quick start poster e Black print cartridge e Tri Color print cartridge It any of these items is missing from your box talk to your HP dealer or contact HP Customer Care See contacting hp customer care for more information print cartridges The HP Deskjet printer box includes both a black and a color print cartridge Each print cartridge box and the electronic quick help manual contains installation instructions When you replace a print cartridge verity that you have the correct part number e Black HP 15 6615A e Tri Color HP 78 C6578 printer cables A printer cable is not included in the box Purchase one of the following cables to connect the printer to your computer e An IEEE 1284 compliant parallel interface cable which is used with all Windows systems e A USB compliant interface cable which is used with both Macintosh systems and Windows 98 Me NT and 2000 systems software updates Printer software also called the printer driver communicates your print requests to the printer Use either of the following methods to obtain copies and updates of th
20. t are registered trademarks of Adobe Systems Incorporated Mac Macintosh and MacOS are trademarks of Apple Computer Inc registered in the U S and other countries ENERGY STAR is a U S registered trademark of the United States Environmental Protection Agency notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose HewlettPackard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company terms and conventions The following terms and conventions are used in the quick reference guide terms The HP Deskjet series printers are referred to as HP Deskjet or HP printers symbols The gt symbol guides you through a series of software steps For example Click Start gt Programs gt hp deskjet series gt quick help to view the quick help electronic guide cautions A Caution indicates possible damage to the HP Deskjet printer or to other equipment For example Caution Do not touch the print cartridge ink nozzles or copper contacts Touching these parts will re
Download Pdf Manuals
Related Search