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Datacard SD160 ID Card Printer Manual

1. Cleaning Card displays on line 2 of the LCD panel Press Start displays on line 2 of the LCD panel Press ENTER to Begin when the printer displays Ready and the User button shows steady green Press the User button Suspended displays on line 1 of the LCD panel Press ENTER to enter the menu system 39 gt Maintenance m m A 39 gt Cleaning Card m ME start the cleaning process ee ENTER to enter the Maintenance menu ENTER to enter the Cleaning Card menu Dm m A Insert cleaning card displays on the LCD panel If the F P Insert cleaning cleaning card is not in the input hopper insert it now Press the User button to start the cleaning cycle AS os The printer moves the card through the printer several A times and ejects it into the output hopper 3 Remove the used cleaning card Wait a few minutes for the rollers to dry 4 Prepare the printer for use a b SD160 SD260 Card Printers User s Guide 2 Replace the cards in the input hopper Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover Refer to Load the Cleaning Sleeve on page 20 for the steps to follow Replace the ribbon cartridge and close the printer cover Press down on the ridges on the front of the cover to latch it properly Press the User button to return the printer to Ready The printer is available to print cards again nod ae Discard the
2. Printer Components Refer to the following to view the printer components and the different options e Printer Top and Front on page 4 e Printer Left Side on page 5 e Inside the Printer on page 6 e Print Ribbon Cartridge on page 7 e System Label on page 8 SD160 SD260 Card Printers User s Guide 3 Printer Top and Front Cover Cover Ridges E p Ribbon Cartridge Handle Latch Button Card Input Hopper 5 mee Front Panel Output am Hopper Cover Open the cover to access the printhead and ribbon Latch Button Push the latch button to release the cover and open the printer Cover Ridges Press down on the ridges when closing the cover to make sure that it latches properly on both sides Ribbon Cartridge Use the handle to remove the print ribbon cartridge from the Handle printer Card Input Hopper The input hopper loads cards to print The hopper holds up to 100 cards 0 030 in or 0 762 mm thickness Front Panel The front panel lets you work with the printer It includes the USER button the status lights the power button and the LCD panel with navigation keys Output Hopper The output hopper holds up to 25 completed cards The output hopper of a model SD260 with a manual feed holds 5 cards 4 Aboutthe Printer Printer Left Side Optional Smart Manual Advance Card Module B Y Knob Cable ke Receptacle Printer Connections Manual Advance Knob The
3. If any one of the following components does not work properly printing cards can be affected 32 The XPS Card Printer Driver If you need to reinstall the Card Printer Driver to fix a problem we recommend that you download the latest version of the driver from http www datacard com Select Support amp Drivers gt Drivers amp Downloads from the menu Enter your printer model in the Enter Product Name or Number area and click Go Card production software Card production software formats the types of data used to print cards M ake sure that the card production software features you use work with your printer If you do not use card production software make sure that the software you use supports the requirements for creating cards If you use magnetic stripe data use an application that saves text as text and not as a graphic For example M icrosoft Paint only saves graphic data while Adobe Photoshop saves both graphic and text data Fonts and escapes require that text is sent from the application as text Printer plug in Card production software might require a printer plug in which makes the data in the card production software available in the form the Card Printer Driver can use Other components of the system An ID or badge system usually includes a camera to take photos and may include other capture devices for biometric data The proper use and maintenance of these components is important to the quality of car
4. e Askthe system administrator to verify that the card data and printer settings match 108 Magstripe read no data The printer did not find any magnetic stripe data on card The card will be canceled 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the User button on the printer or click OK on the PC to clear the message HINTS amp TIPS e The card might have been turned the wrong way e Thecard might not have a magnetic stripe 109 Print ribbon problem The print ribbon is not moving properly 1 Open the printer and remove the ribbon cartridge 2 Reposition repair or replace the ribbon and advance the repaired area one full turn 3 Replace the ribbon cartridge and close the printer Press the USER button on the printer to clear the message On the PC click Retry or click Cancel to cancel the card SD160 SD260 Card Printers User s Guide 55 110 Print ribbon out or missing The printer does not have usable ribbon To complete the current card 1 Open the printer and remove the ribbon cartridge 2 Install anew ribbon and cleaning roller 3 Replace the cartridge and close the printer Press the User button on the printer to clear the message On the PC click OK or click Cancel to cancel the card HINTS amp Tips Used ribbon has negative images of printed data To keep the data confidential follow your company p
5. the input hopper w Insert ISO magnetic stripe cards with the stripe back side facing down and to the right a Insert smart cards with the smart card chip facing up and toward the back of the hopper 3 Close the input hopper SD160 SD260 Card Printers User s Guide 19 Load the Print Ribbon Load the Cleaning Sleeve 20 Load the print ribbon when you install the printer and when the ribbon runs out I 2 Load a new cleaning sleeve when you load a new roll of print ribbon when you notice debris on the printed cards or when the cleaning sleeve is no longer sticky The printer ships with the cleaning roller spindle installed on the print ribbon cartridge 1 Open the printer cover Remove the print ribbon cartridge Load a full roll of print ribbon the blue spool onto the blue spindle closest to the cartridge handle Place the silver take up spool on the silver spindle with the black gear Wind the take up spool counterclockwise one full turn Remove the cleaning roller spindle from the ribbon cartridge and slide the spindle into the continuous cleaning sleeve a Place the spindle with the cleaning sleeve onto the ribbon cartridge b Remove the protective wrapper from the cleaning sleeve c Using the System Install the Ribbon Cartridge Install the assembled print ribbon cartridge into the printer 1 2 Open the printer cover Hold the print ribbon cartridge by the han
6. Clean the Printhead on page 26 The print quality changes from the previous card The ribbon type was changed while card jobs were in the printer queue The type of ribbon installed in the printer determines the color profile used when the card is sent to print If the ribbon type changes while jobs are queued the card may not print correctly Allow all queued jobs to complete before changing the type of ribbon in the printer Changing to a ribbon of the same type does not affect printing One color panel is not aligned correctly with other color panels The cards are slipping in the track Run a cleaning card Refer to Run a Printer Cleaning Card on page 28 The cards are not the correct size for the printer Use cards that meet the size requirement for the printer Refer to Cards in your printer s Installation and Administrator s Guide for specifications If you must use the cards you have ask your system administrator for help SD160 SD260 Card Printers User s Guide 41 Problem Printing is blurred Probable Cause The cards have a matte not glossy finish Solution Use cards that meet the requirements for the printer Refer to Cards in your printer s Installation and Administrator s Guide for specifications The rollers are dirty Run a cleaning card Refer to Run a Printer Cleaning Card on page 28 The printhead is dirty Clean the printhead R
7. PC The data cable is damaged or frayed Power off the printer Replace the cable if you have a spare Contact your service provider to order a new data cable The system has a Check for the following temporary e USB extension cables can cause communication problems communication The recommended USB cable is 6 ft 2 meters long Make problem sure that the cable is rated for USB 2 0 data transmission e If you are using a USB hub a self powered hub is recommended The PC USB port does not Power management on the PC has shut down USB communicate with the communication Check the following printer USB port e Open Device Manager and the list of USB devices Disable shutdown for each hub in the list Restart the PCto make the changes take effect if necessary e Hibernation on a laptop requires several moments to enable USB communication Unplug the USB printer port and then connect it again e Replace the PC port or the PC Contact your PC or port vendor if you need assistance SD160 SD260 Card Printers User s Guide 35 Network Installation Troubleshooting Problem Solution The network cable is Reconnect the data cable to the network port and the printer loose Restart the printer The Status page of Follow your network troubleshooting procedures to isolate Printer Properties shows and test each component of the computer to printer the printer is not communication link available but the pr
8. connected Replace a defective USB cable if needed SD160 SD260 Card Printers User s Guide 37 Problem The Card Printer Driver sample card or magnetic stripe test cards do not print Driver status or Windows print queue does not provide expected data Solution Check the following e Enable bidirectional support must be selected on the Printer Properties gt Ports tab to allow printing from the Card Printer Driver e If Print directly to the printer is selected in the Printer Properties Advanced tab clear the selection to allow printing of the Card Printer Driver sample cards The Ribbon Low light on the printer and the Card Printer Driver status do not match The percentage of ribbon remaining that causes the printer Ribbon Low light can be set using the Printer M anager FrontPanel printer setting The driver displays the actual percentage of ribbon remaining and cannot be changed As a result the indicators may not be in agreement A print job disappears from the print queue but does not print The printer USB cable was disconnected after the application sent the job Reconnect the cable and try the job again The Card Printer Driver Printer Status page shows a USB connected printer as Ready but a card sent to the printer does not print The Windows print queue is offline This can result if the printer is powered on before the computer Do one of the following e Unplugthe USB cable an
9. information to troubleshoot printing appearance when using rewritable cards Problem A faint image is still visible after erasing a card Probable Cause The erase power setting is too low or too high Solution 1 Logon to Printer M anager as WebAdmin 2 Runarewritable test card from the Printer M anager TroubleShooting gt Testcard menu to see how you can fine tune the erase power settings 3 Open the Printer Setting gt Print menu 4 Modify the RewritableErasePower setting and click Set Current to save your changes Refer to the printer s Installation and Administrator s Guide for complete information about Printer M anager settings for rewritable cards The card was not erased thoroughly 1 Logon to Printer M anager as WebAdmin 2 Open the Printer Setting gt Print menu 3 Increase the RewritableErasePasses value before writing to the card again Refer to the printer s Installation and Administrator s Guide for complete information about Printer M anager settings for rewritable cards The write power setting is too high 1 Logon to Printer M anager as WebAdmin 2 Open the Printer Setting gt Print menu 3 Decrease the RewritableWritePower setting in Printer M anager Refer to the printer s Installation and Administrator s Guide for complete information about Printer M anager settings for rewritable cards The card design includes large printed areas Modify th
10. installed on the PC messages display one at a time The title bar of each message showsthe printer name If more than one card printer is installed on the PC and each has issued errors the printer driver displays the messages received even if you cleared the error at the printer The Card Printer Driver can issue messages that do not display on the printer LCD panel Refer to Driver Only M essages on page 62 and Driver SDK M essages on page 64 for a list of these messages Messages from Printer Manager Printer M anager issues messages that display in a web browser window Click Continue in Printer M anager to continue working with the printer Refer to Printer Manager in your printer s Installation and Administrator s Guide OtherMessages 52 The card production application you use also may display messages Other printers can cause messages if more than one model of card printer is installed Troubleshooting Respond to Messages You can respond to printer messages using the printer front panel buttons or by clicking the appropriate response in the message displayed by the Card Printer Driver on the PC Printer Messages The following messages display on the printer LCD panel and in a message on the PC that issued the card print job when you use the Card Printer Driver The messages that display are determined by the printer model and the options installed on the printer The messages described in the following s
11. knob moves a card in the track to clear a card jam Cable Lock Receptacle The receptacle allows you to insert the security plate before attaching the optional Kensington Glock Printer Connections Printer connections include e Power receptacle e USB connection e Network connection SD260 only Optional Smart Card Some printer models include an optional smart card Module module Refer to System Label on page 8 for information about the options installed on your printer SD160 SD260 Card Printers User s Guide Inside the Printer Printhead Configuration Label N f Print Ribbon Cartridge Configuration Label The label shows the location and date of manufacture the printer serial number and lists the options installed Printhead The printhead transfers images to cards using the print ribbon Print Ribbon Cartridge The cartridge holds the print ribbon and cleaning sleeve About the Printer Print Ribbon Cartridge Print Ribbon Cartridge p s Replaceable Cleaning Sleeve Print Ribbon Print Ribbon Cartridge The cartridge holds the ribbon for printing Print Ribbon The ribbon applies images to cards Replaceable Cleaning The cleaning sleeve removes dust and other particles from Sleeve cards to maintain print quality SD160 SD260 Card Printers User s Guide System Label The printer configuration label on the side of the cover swingarm shows the components installed It provides information that is u
12. ls aioe ae nS Rv now de ate gi eden ede ene ee 7 System Label sasse sia aiaa ahia ae sued added ids dead wae adie tad asd quinos 8 Chapter 3 Using the SySIBIM ics ic cc ccteccts case ete dedeeieewccntwenene RE ER EE 9 How the Card Travels 225 209 299 eo hp ER POPaaga SPINE E ENAERE OE PESE E M 9 Card Printer System Overview 0 00ccce cece e eee eee ee 10 Equipment uoce ned ciem e Rx dine Orbe etea edad er Glew ees baw bee cuit da oe 10 Taks and UEIS EcL 10 Printer Conto iio ssos pU RE aer PAGE A a ES 11 Fower BURON c aed he eee ee ee ee ae ae ee ee 11 Down Arow Up Arow and Enter Key 00 0 tee 11 LCD PanelMenus sssesssssseeee mehr 12 User Button and Light sinss sranani nai naia o RA A n a RA hmmm 14 RIDDOM JAE cee e stepi ra a e wae ond oleae ocd a a a G dea a E E te 15 erro ENG Nine CK 15 Retrieve the Printers Network IPAddress 000 cc cece cece 16 Pinta Test Card ois ntecsineedaa neces eaedes nessa ne QE ME d aie me Ghi Na cm A cS 18 Load and Replace Supplies 0 00c cee ee eee eee eee eee 19 LO Ad CAMS PT adored et ea eid dun demu tid mb eared dwt edd we tee ymare a 19 Load the Pnnt RIDDOM 3 coe ru lS RE Rx cmt eR Ded asl cates Suid QUAE eal 20 Load the Cleaning Sleeve 0 ccc cette eee 20 Installthe Ribbon Cartridge 0 0 ett 21 Prepare the Printer to Print Rewritable Cards 0 ee 22 Chapter 4 Printing CardS iissinakussa gases RReRRARREREREREA C ERREREE ER ER REA
13. off how to use the front panel and LCD menus card processing basics how to print a test card and how to load and replace supplies e How to perform routine maintenance and troubleshooting tasks An additional Installation and Administrator s Guide is available for use by administrators or other professionals responsible for printing cards Refer to the Owner s Library CD Intended Audience The manual is intended for the printer operator who prints cards loads and replaces supplies maintains the printer and performs troubleshooting Technical Support Contact Datacard Technical Phone Support at 1 800 328 3996 SD160 SD260 Card Printers User s Guide 1 Introduction Chapter 2 About the Printer About the SD160 and SD260 Card Printers The card printer applies images text and encoded data to plastic cards It can print full color and monochrome images depending on the type of print ribbon installed The SD160 printer also can print on rewritable cards The printer is designed for lower volume card printing needs It issues cards either one at a time or in batches up to 100 cards at a time An optional 200 card input hopper also is available Additional options available for the card printer include magnetic stripe and smart card The configuration label on the printer shows the options installed Refer to System Label on page 8 for more information about recognizing the factory installed options on your card printer
14. ribbon cartridge is installed properly with the handle even with the edges of the printer e Press down on the cover ridges to make sure that the cover latches properly on both sides 116 Magstripe not available The printer does not have a magnetic stripe option The card will be canceled Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option installed Press the User button on the printer or click OK on the PC to clear the message HINTS amp TIPS To remove magnetic stripe data you or your system administrator may need to e Clear a check box in the card production application e Change the font from M ag Trackx XPS Card Printer to a printable font such as Arial Verdana or Calibri Refer to M agnetic Stripe Fonts in your printer s Driver Guide SD160 SD260 Card Printers User s Guide 57 117 Readernot available The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the User button on the printer or click OK on the PC to clear the message HINTS amp Tips To remove the reader request you or your system administrator may need to clear a check box in the card production application 118 Print ribbon type problem The printer cannot use the ribbon installed The card wi
15. to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Notice forCanada Industry Canada This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada RSS Gen Issue 3 December 2010 Section 7 1 3 User Manual Notice This Device complies with Industry Canada License exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence s Son fonctionnement est soumis aux deux conditions suivantes 1 ce dispositif ne peut causer des interf rences et 2 cet appareil doit accepter toute interf rence y compris les in
16. used when the printer was installed 5 Print a driver sample card For the steps to follow refer to your printer s Driver Guide a f the sample card prints the printer and driver are working correctly Continue to step 6 a If the sample card does not print the printer and driver have a communication problem Determine the cause of the problem and try the sample card again SD160 SD260 Card Printers User s Guide 33 6 Print a card using your card production software a If the card prints your software is working successfully with the printer Troubleshoot the card design if necessary a Ifthe card does not print check the following e Inthe application is the correct printer selected in the Print Setup or Print dialog e Ifthe printer produced a blank card review the page size or driver settings If the card causes an error the card might have a type of data the printer does not support Installation Problems This section describes issues that prevent a successful installation and provides recommended solutions to those issues Select from the following topics e USB Installation Troubleshooting on page 35 e Network Installation Troubleshooting on page 36 34 Troubleshooting USB Installation Troubleshooting Problem The cable is loose Solution Reconnect the USB cable to the ports on the PC and the printer Power the printer off and then back on If the PC and printer still do not communicate restart the
17. 23 Before Starting to Print 20 cece eee 23 Print Cards f ep P PEUT 24 Print from ID Software co isses ces ecesa es bebe iada piki gr Dr Ex drach d m eben 24 Print from Other Software 0 2 cette eens 24 xi Chapter 5 System Maintenance 0 0c cee eee eee 25 Clean the Printer 5 2525 2303 viaa ca caa aar AN ER sd RU USE RN NE RUE A RUNE Gars 25 Clean the Printhead 0 00 cece eee ees 26 Run a Printer Cleaning Card 000 cece eee 28 Chapter 6 Foubleshootngi oa isc ccci gun EE ERR MR RR RE RR RES PERRA EA TRA RA 31 Locate a Problem Within the Card Production System 00 cece neces 32 Locate a Problem with Basic Printer Functions 0000s e eee e eee n nnn 33 Installation Problems 00c cece eee eee eee 34 USB Installation Troubleshooting 0 000 cee 35 Network Installation Troubleshooting ssssseseeere II 36 Card Printer Driver Problems 0 000 ccc cee ee eee eee 36 The Card Printer Driver does not detect the network connected printer 37 The Card Printer Driver does not detect the USB connected printer 37 Driver status or Windows print queue does not provide expected data 38 Printer Messagesdo not display on the PC ssssssesseee ees 39 Card Appearances cic ecnts cin snes tornar eenaa eRT NUR RU 8 wae AG GLA TR DR neuee seme 39 Something did not print 0 0 eet 40 Printing includes unexpected data cee e
18. 5 EC Therefore safety issues pertaining to operation and repair of Datacard amp equipment are primarily environmental and human interface The following basic safety tips are given to ensure safe installation operation and maintenance of Datacard equipment e Connect equipment to a grounded power source Do not defeat or bypass the ground lead e Place the equipment on a stable surface table and ensure floors in the work area are dry and non slip e Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency e Know the location of fire extinguishers and how to use them ABC type extinguishers may be used on electrical fires e Know local procedures for first aid and emergency assistance at the customer facility Use adequate lighting at the equipment location e Maintain the recommended temperature and humidity range in the equipment area Regulatory Compliance Notice for USA FCC notice This equipment has been tested and found to comply with the limits for Class A computing devices pursuant to Part 15 of FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with this instruction manual it may cause harmful interference
19. 54 107 Magstripe read data EnOr 1 ttt 55 108 Magstripe read no data tetas 55 109 Pont ribbon problem i sscucecoaraaa eat and EE baie aoe ANAR Rm 55 110 Print ibbon out Or MISIA Gessie sii aeaee na naaie e aa m e e DAE n a a o a 56 xii 111 Cand not picked iunc o e Rcx ee ee 56 112 Card hopper empty ro amuri enta na iiie eo a rh 56 113 Close coverto continue ergas krn aaa i oT aana E p aoka E a E aA a 57 114 Coveropened during job 0 cee ee 57 116 Magstripe notavailable slssssseseseeee III 57 117 Readernotavailable 0 0 eh 58 118 Print ibbon type problem 2 0 II siei 58 119 Print ibbon notsupported sss isrs sssrini rawis a n 58 120 User paused the printer sessi satas eee ee 59 121 Print nbbon notidentified 0 0 eee 59 122 Magstripe format proble Misse ii aedis aii adia aa tte 59 123 Insert new card side LUP 1 teens 59 124 Insert same card side 2UP 1 tee 59 149 Option notinstalled sesion ERI DR e de ded edad dorm Ss 60 152 Insert new card side 2up iiillslssseseeee enn 60 153 Insert same card side 2UP 1 eee 60 170 Insert new card side 1up iisllslseeseeee III 60 171 Insert same card side LUD tees 60 172 Insert Cleaning Cad essenties eb eI Re xen a Rx bu qr s 61 173 ImproperShutdown ssssesssssse eh 61 224 Supply region not valid lisiliseleees BI 61 225 Rewrite config Mismatch 0 0 0 tee 61 D
20. Datacard Datacard SD160 SD260 Card Printers User s Guide February 2015 Part No 527526 001 Rev A Notice Please do not attempt to operate or repair this equipment without adequate training Any use operation or repair you perform that is not in accordance with the information contained in this documentation is at your own risk Trademark Acknowledgments Datacard is a registered trademark and service mark of Entrust Datacard Corporation in the United States and other countries MasterCard is a registered trademark of M asterCard International Incorporated Visa is a registered trademark of Visa International Service Association All other product names are the property of their respective owners Proprietary Notice The design and information contained in these materials are protected by US and international copyright laws All drawings and information herein are the property of Entrust Datacard Corporation All unauthorized use and reproduction is prohibited Entrust Datacard 1187 Park Place Shakopee MN 55379 Phone 952 933 1223 Fax 952 933 7971 www entrustdatacard com Copyright 2015 Entrust Datacard Corporation All rights reserved MicroECC Copyright c 2013 Kenneth M acKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copy
21. PC to clear the message HINTS amp Tips Ask your dealer or authorized reseller for a replacement ribbon 122 Magstripe format problem The magnetic stripe data sent does not match the format set in the printer The card will be canceled Press the User button on the printer or click OK on the PC to clear the message 123 Insert new card side 1 up L 2 Insert a new card in the printer with side 1 facing up If the card is not immediately picked press the printer s UsER button or click OK Click Cancel on the PC if you want to cancel the card 124 Insert sa me card side 2 up 1 Take the card from the printer 2 Turn the card over end to end so side 2 is facing up 3 4 Insert the card in the printer If the card is not immediately picked press the printer s UsER button or click OK Click Cancel on the PC if you want to cancel the card SD160 SD260 Card Printers User s Guide 59 149 Option not installed The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the User button on the printer or click OK on the PC to clear the message HINTS amp TIPS In the card format don t include references to hardware that cannot be accessed by the system For more information refer to your ID softwa
22. a The card will be canceled Make sure the data being sent is formatted properly and matches the options and settings in the printer Click OK to clear the message 504 The card data is missing orisnot usable The printer driver has detected invalid or missing data The card will be canceled Make sure the data being sent is formatted properly and matches the options and settings in the printer Click OK to clear the message 62 Troubleshooting 505 USB communication issue An important driver component is not running The card will be canceled 1 Restart the computer The component should start automatically 2 If this message is displayed after restarting notify your printer support contact Click OK to clear the message 506 A card iscurrently processing The printer is busy processing an interactive job The card will be canceled Wait until the current card is complete and then try again Click OK to clear the message 508 The printer is shutting down The printer is shutting down or resetting The card will be canceled When printer is powered back on try again Click OK to clear the message 509 The printer is offline or suspended The printer must be online to print To complete the current card press the printer s User button until the printer returns to the Ready state Click OK to clear the message or click Cancel to cancel the card SD160 SD260 Card Printers User s Guide 63 Driver SDK Messages The followin
23. age 18 for more information Avoid touching the printhead edge with your fingers Contamination due to skin oils eventually can damage the printhead Avoid touching the printing edge of the printhead cartridge with any sharp objects that can permanently damage the printhead Use only the cleaning swab to clean the printhead Other materials can stick to the printhead and cause damage Use a cleaning swab one time only Discard it after you clean the printhead SD160 SD260 Card Printers User s Guide 27 Run a Printer Cleaning Card Run a cleaning card to clean debris from the inside of the printer and from the hopper rollers The cleaning card can remove most contaminants from the printer Run a cleaning card after every 250 cards processed by the printer or every 6 months l Prepare the printer for cleaning a Poweron the printer b Open the printer cover and remove the print ribbon cartridge C Close the cover d Openthe input hopper and remove any unprinted cards e Openthe cleaning card package and remove the cleaning card f Loadthe cleaning card in the input hopper Plan to clean the printer immediately The cleaning card dries out if it is out of its package for more than a few minutes To insert the cleaning card manually wait until you are prompted 28 System Maintenance 2 Use the LCD menu system to start the cleaning cycle a Maintenance displays on line 2 of the LCD panel Press
24. agstripe data enor The printer failed to verify that the correct magnetic stripe data was written on the card 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the User button on the printer On the PC click Retry or click Cancel to cancel the card HINTS amp TIPS e The card might have been turned the wrong way e Thecard might not have a magnetic stripe 106 Magstripe data not found 54 The printer did not find magnetic stripe data on card 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the User button on the printer On the PC click Retry or click Cancel to cancel the card HINTS amp TIPS e The card might not match printer settings or the data sent e Ask the system administrator to verify that the card the data and the printer settings match Troubleshooting 107 Magstripe read data enor The printer failed to read the magnetic stripe data from the card The card will be canceled 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the User button on the printer or click OK on the PC to clear the message HINTS amp TiPs e The data might use a different format than the current printer setting
25. ard printer s Driver Guide SD160 SD260 Card Printers User s Guide 23 Prnt Cards Make sure that cards are loaded in the printer or available to insert when prompted For the steps to follow refer to Load Cards on page 19 Print from ID Software u e Wo N HD From the ID software use the template or create a design for the card Select the printer if you use more than one printer Enter the data for the card Follow the instructions for your software Capture the photo for the card if necessary Click Print to send the card to the printer At the printer insert a card into the printer if necessary Print from Other Software 24 1 Open the software application and select the card printer as the current printer Use the application s setup page to select the ISO ID 1 page size or set the page size to 2 13 x 3 38 in Set the margins to 0 zero Select an orientation portrait or landscape Create the card design a Add graphics such as a company logo or background b Add a photo c Add text information such as name address or employee number For information about additional card features refer to Elements of Card Design in your printer s Installation and Administrator s Guide Click Print to send the card to the printer At the printer insert a card into the printer if necessary Printing Cards Chapter 5 System Maintenance Clean the Printer The pri
26. ard side 2 up Amber Flash Off Off Warning 153 Insert same card side 2 up Amber Flash Off Off Warning 170 Insert new card side 1 up Amber Flash Off Off Warning 171 Insert same card side 1 up Amber Flash Off Off Warning 172 Insert cleaning card Amber Flash Off Off Warning 173 Improper Shutdown Amber Flash Off Off Warning 224 Supply region not valid Amber Flash Amber Flash Off Error 225 Rewrite config mismatch Amber Flash Amber Flash Off Error SD160 SD260 Card Printers User s Guide 51 Messages from the XPS Card Printer Driver on the PC The Card Printer Driver displays the same messages as those on the printer LCD panel The messages that display on the PC provide additional information about the condition that caused the message and contain recovery instructions Click the appropriate button to clear the message M essages display on the PCthat sent the card print job If you cancel a job at the printer the message is removed from the PC Any additional messages for the canceled job for example for a broken ribbon do not display on the PC M essages can display in the background behind the application sending the card On some operating systems the message displays in the status bar Click the blinking Explorer folder icon in the status bar to open the message If more than one message was issued the next message displays after you close the current message If more than one card printer is
27. ber Flash Amber Flash Error 105 Magstripe data error Amber Flash Off Off Error 106 Magstripe data not found Amber Flash Off Amber Flash Error 107 Magstripe read data error Amber Flash Off Off Error 108 Magstripe read no data Amber Flash Off Amber Flash Error 50 Troubleshooting No LCD Message User Light Supply Light Card Light Sound 109 Print ribbon problem Amber Flash Off Off None 110 Print ribbon out or missing Amber Flash Off Off Warning 111 Card not picked Amber Flash Off Amber Flash Warning 112 Card hopper empty Amber Flash Off Amber Flash Warning 113 Close cover to continue Amber Flash Off Amber Flash Warning 114 Cover opened during job Amber Flash Off Off Error 116 Magstripe not available Amber Flash Off Off Error 117 Reader not available Amber Flash Off Off Error 118 Print ribbon type problem Amber Flash Off Off None 119 Print ribbon not supported Amber Flash Off Off None 120 User paused the printer Amber Flash Off Off Warning 121 Print ribbon not identified Amber Flash Off Off None 122 Magstripe format problem Amber Flash Off Off Error 123 Insert new card side 1 up Amber Flash Off Amber Flash None 124 Insert same card side 2 up Amber Flash Off Amber Flash None 149 Option not installed Amber Flash Off Off Error 152 Insert new c
28. clear the message 224 Supply region not valid The printer cannot use the supply installed The card will be canceled Use a supply with the correct code for your region 225 Rewrite config mismatch The rewritable card settings in the driver and Printer M anager do not match The card will be canceled Make sure that the following settings do not conflict e Printing Preferences Print M ode tab Print using rewritable cards e Printer Manager gt Print menu RewritableCardEnable SD160 SD260 Card Printers User s Guide 61 Driver Only Messages The following messages are issued by the Card Printer Driver and display on the PC that sent the card print job These messages do not display on the printer LCD panel 500 The printer isnot available The computer cannot communicate with the printer To complete the current card 1 Make sure that the printer is powered on and in the Ready state 2 Make sure the printer is connected to the computer using a USB or network cable but not both When the printer is ready click OK Click Cancel if you want to cancel the card 501 The printer connection was lost The computer lost communications with the printer during printing The card will be canceled 1 Make sure the printer is powered on 2 Make sure the printer connection to the computer is secure Click OK to clear the message 502 The card data is missing orisnot usable The printer driver has detected invalid or missing dat
29. d plug it back in or e Place the print queue online Open the Devices and Printers control panel Right click the printer icon and select See what s printing to display Windows Print M anager Clear the check mark from Use Printer Offline in the Printer drop down list We recommend that you turn on the PC and wait until it has started Then power on the printer Troubleshooting Printer Messagesdo not display on the PC Problem A USB connected printer issues a message on the LCD but the message does not display on the PC Solution Windows has a 15 character limit for the computer name If the computer name is longer than 15 characters it treats the name as not valid and does not display the message Do the following to change the computer name 1 Press the USER button on the printer to clear the message on the LCD 2 Onthe PC open Control Panel System and Security System 3 Locate the computer name and click Change settings 4 Onthe Properties window click Change next to the rename this computer field 5 Enter the new computer name on the Computer Name Domain Changes dialog box and click OK Note If your computer is part of a corporate domain you may not be allowed to change the computer name Contact your network administrator for more information Card Appearance Card appearance problems can be caused by many different factors Click the link below that best describes the card app
30. displays The magnetic stripe on the card is high coercivity material and the Low Coercivity setting is selected To use the cards you have select high coercivity encoding Refer to the Printer M anager Printer Setting M enu in the Installation and Administrator s Guide for more information To encode with low coercivity obtain cards manufactured for low coercivity encoding The data for this job includes characters not allowed by the magnetic stripe format selected for the track Cancel the current print job M ake sure that you know which characters are allowed on the track Change the data to be encoded and resend the print job Refer to M agnetic Stripe Design in the printer s Installation and Administrator s Guide for more information SD160 SD260 Card Printers User s Guide 47 Problem The magnetic stripe data was sent in an encoding format not supported by the track Solution Review the encoding format setting for the tracks in Printer M anager Refer to the Printer M anager Printer Setting Menu in the Installation and Administrator s Guide M ake sure that the application is using the selected encoding format for the track If the application and track are set to the same format and the error message displays repeatedly contact the application provider for assistance The application sent track data for a track not supported by the magnetic stripe module Verify the type of
31. dle and lower it into the printer with the handle toward the front of the printer Make sure that the ribbon cartridge is correctly positioned in the guides Close the printer cover Press down on the ridges on the front of the cover to make sure that it latches properly on both sides SD160 SD260 Card Printers User s Guide 21 Prepare the Pnnterto Print Rewritable Cards 22 We ow m p Open the printer cover and remove the print ribbon cartridge Remove the print ribbon from the cartridge and set it aside Make sure that the cleaning roller with the replaceable cleaning sleeve is installed Return the print ribbon cartridge to the printer Close the printer cover Press down on the ridges on the front of the cover to make sure that it latches properly on both sides Have rewritable cards available to insert into the printer When you print rewritable cards insert the cards one at a time M ake sure that the card is engaged in the pick rollers The erase rewrite process can cause the cards to bend slightly and can prevent them from being picked from the input hopper To print rewritable cards you also must do the following Enable rewritable printing in Printer M anager Refer to the Printer Setting Print section in the printer s Installation and Administrator s Guide for information about specifying Printer M anager settings for rewritable cards Specify rewritable card settings in the Card Printer Driver For c
32. ds you produce Troubleshooting Locate a Problem with Basic Printer Functions If the system is not working as expected follow these steps in the order listed to isolate the source of the problem before you contact your service provider 1 Make sure that the power cord is plugged in and the printer is powered on 2 Power on the printer Make sure that Ready displays on the front panel within 1 minute a If the printer powers on correctly continue to step 3 a If the printer powers on but Improper Shutdown displays on the LCD panel press the UsER button for approximately 2 seconds Ready should display w f the printer powers on but does not display Ready the printer is not working properly Check the power cord If Ready still does not display request service for the printer a If the printer does not power on make sure that the printer power supply is working properly e Ifthe power supply is working properly request service for the printer from your system administrator e If the power supply is not functioning replace it and begin with step 1 3 Print atest card Refer to Print a Test Card on page 18 for more information wm Ifthe test card prints the printer is working correctly Continue to step 4 wm If the test card does not print the printer is not working correctly Request service for the printer 4 Connectthe printer data cable if necessary M ake sure that you use the same type of cable USB or network
33. e button for 1to 2 seconds until the printer beginsto shut down To power off the printer while it is processing cards press the button for 2 seconds or more Card jobs in the printer are not completed Down Arrow Up Arrow and Enter Key Use the arrow keys to move through the printer menu system and the ENTER key to make a selection Press the up or down arrow key while the LCD panel displays Ready to display additional information about the printer on line 2 including the serial number network IP address or USB IP address firmware version ribbon part number and region code if available If you don t press a key for 30 seconds the LCD panel returns to the default Ready message SD160 SD260 Card Printers User s Guide 11 LCD Panel Menus The LCD panel shows the printer s menu system and displays printer messages or conditions For a list of messages and recovery information refer to Respond to M essages on page 53 Cleaning Card Test Card Start Serial Number nii Status H Address Mode H Static IP or DHCP Gateway Address Subnet Mask USB IP Address Cancan H cre com J Cons a T Ribbon Type Configu Ul LCD Backlight Gateway Addres K Power Cm H e 12 Using the System When the printer is in the Ready status the LCD displays the model number of the printer Printers using regionalized supplies also display the region code on the Ready panel Ready EnUs Model Ready EnUs Pau Model f ROO
34. e card design to minimize large areas The card has had the same information or graphics for an extended period of time Use a new card SD160 SD260 Card Printers User s Guide 45 Problem The print quality on the card is poor Probable Cause The card has been erased and written too many times Solution Use a new card The surface of the card is dirty Clean the card with a lint free cloth before rewriting to remove surface contaminants that can damage the printhead or reduce erase and rewrite quality The surface of the card is damaged Use a new card Printed cards are too light The write power setting istoo low Increase the RewritableWritePower setting in Printer M anager Refer to the printer s Installation and Administrator s Guide for complete information about Printer M anager settings A line appears on the card after erasing The card is slipping in the card track causing the card to stop briefly during the erase process Clean the printer Refer to Run a Printer Cleaning Card on page 28 Some areas of the printing look distorted The card is slipping in the card track causing the card to stop briefly during the write process Clean the printer Refer to Run a Printer Cleaning Card on page 28 46 Troubleshooting Magnetic Stipe Problems To begin troubleshooting a magnetic stripe problem first print a magnetic stripe tes
35. earance issue on the printed card Something did not print on page 40 Printing includes unexpected data on page 41 The color printing has flaws on page 41 The printing is too light on page 43 The printing is too dark on page 43 The monochrome printing has flaws on page 44 SD160 SD260 Card Printers User s Guide 39 Something did not print Problem Nothing is printed on the card Probable Cause The Disable Printing option in the Card Printer Driver is set to All Front or Back Solution Open the Preferences Layout Advanced tab and change Disable Printing to Off The print ribbon is loaded incorrectly Remove the print ribbon and install it correctly The page size was not set to ISO ID 1 Use your card production application to access the printer s print setup and select ISO ID 1 for the page size The correct page size is available after you select the printer Printing is not visible The entire card was printed using the UV F panel Print only small areas of text and images using the UV panel Note Use the default power level to print the topcoat panel over UV printing to prevent the topcoat from breaking Color printing on top of a black background does not print on the card The black panel of the ribbon is printing over the color panels The printer uses the print ribbon panels in sequence the Y panel prints first then M and so on The black panel o
36. ections may not display on all printers 100 Request not supported The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the User button on the printer or click OK on the PC to clear the message 101 J ob could not complete The card took too much time to complete The card will be canceled Press the User button on the printer or click OK on the PC to clear the message 102 Card not in position The card is not positioned in the printer correctly 1 Open the printer and remove the ribbon cartridge 2 Turn the knob to remove the card 3 Replace the ribbon cartridge and close the printer Press the User button on the printer On the PC click Retry or click Cancel to cancel the card SD160 SD260 Card Printers User s Guide 53 103 Printer problem The printer had an error The card will be canceled 1 Press the printer PowER button to power off the printer 2 Press the Power button again to power on the printer Click OK on the PC to clear the message 104 Critical problem The printer had a serious error The card will be canceled 1 Press the printer Power button to power off the printer 2 Request service The system must remain powered off Click OK on the PC to clear the message 105 M
37. efer to Clean the Printhead on page 26 The printed card has small unprinted areas Unprinted cards have scratches Handle cards carefully Refer to Card Quality Guidelines in your printer s Installation and Administrator s Guide Cards have embedded particles an uneven surface or the card edge has burrs Use cards that meet the requirements for the printer Refer to Cards in your printer s Installation and Administrator s Guide The rollers are dirty or the card packaging contains debris Run a cleaning card Refer to Run a Printer Cleaning Card on page 28 Part of the printed image is discolored Cards have fingerprints or other dirt on them Handle cards carefully Refer to Card Quality Guidelines in your printer s Installation and Administrator s Guide A signature panel is located on the other side of the card Design the card to avoid printing photos over signature panel residue The rollers are dirty or the card packaging contains debris Run a cleaning card Refer to Run a Printer Cleaning Card on page 28 Use cards that meet the requirements for the printer Refer to Cards in your printer s Installation and Administrator s Guide 42 Troubleshooting The printing is too light Problem Photos look faded Probable Cause The image capture system needs adjustment Solution Color settings might not be optimal Adjust color settings Re
38. er displays Ready Refer to Down Arrow Up Arrow and Enter Key on page 11 e Usethe LCD menu system Status menu To display the IP address using the Status menu do the following You also can display the subnet mask gateway address and M AC address if necessary Begin with the printer power connected and the printer connected to the network 1 Press the Power button if needed to power on the printer 2 Accessthe Network Status menu in the LCD menu a Press the User button to suspend the printer b Press ENTER to enter the menu system C Pressthe down arrow to display Status on line 2 d Press ENTER to enter the Status menu e Pressthe down arrow key until Network Status displays on line 2 16 Using the System f Press ENTER to display the Network Status menu 3 Press the down arrow key until IP Address displays on line 2 4 Press ENTER to display the IP address Record the IP address 5 Press ENTER to return to the Network Status menu Subnet M ask displays on line 2 6 Press ENTER to display the subnet mask Record it if necessary 7 Press ENTER to return to the Network Status menu Gateway Address displays on line 2 8 Press ENTER to display the gateway address Record it if necessary 9 Press ENTER to return to the Network menu 10 Press the down arrow key to scroll to Exit on line 2 11 Press ENTER Then press the User button to return the printer to Ready The User button
39. f the print ribbon is used last and prints over the color panels For best results change the 10096 black background to a color near black so that it prints using the YM C color panels of the print ribbon Refer to Elements of Card Design in the printer s Installation and Administrator s Guide for more information about color printing 40 Troubleshooting Printing includes unexpected data Problem Text that was intended for the magnetic stripe printed on the card instead Probable Cause The magnetic stripe font was not applied to the text Solution Refer to Magnetic Stripe Fonts in the printer s Driver Guide The escape was typed incorrectly Refer to M agnetic Stripe Escapes in the printer s Driver Guide The text to encode was longer than one line Reduce the font size to keep all text on one line Several blank cards are ejected before the full card prints The application uses the page size that is in effect when a card design document is created Setting the page size after creating the document can cause errors Usethe page setup feature of the application to set the page size before creating the document Consider creating a template for cards that opens at the correct page size The color printing hasflaws Problem One or more lines appear on the card Probable Cause The printhead is dirty or damaged Solution Clean the printhead Refer to
40. fer to the documentation for the image capture system Color Printing in your printer s Installation and Administrator s Guide and Color Adjustment Tab in your printer s Driver Guide The printing is very light The ribbon is loaded incorrectly Load the print ribbon correctly Refer to Load the Print Ribbon on page 20 The card was previously printed and has topcoat on it Print only new cards Refer to Cards in your printer s Installation and Administrator s Guide The printhead is not installed correctly Contact your service provider for instructions to install the printhead correctly The printhead power is too low Log on to Printer M anager as WebAdmin Open the Printer Setting Print menu Increase the YM CPower setting and click Set Current to save your changes The printing is too dark Problem The card shows wrinkles in darkly colored areas Probable Cause The card includes very dark areas Solution Change the design to use smaller areas of dark color The printhead is not aligned correctly Contact your service provider All color printing is darker than intended Color adjustment is too dark A change in the card stock you use can alter the appearance of printed cards Change the color adjustment settings Refer to Color Printing in your printer s Installation and Administrator s Guide and Color Adjustment Tab in your printe
41. g messages are issued when you use the Card Printer Driver Software Development Kit SDK to define your card printing The messages are returned by the SDK to the application that sent the print job These messages do not display on the printer LCD panel or on the PC that sent the job The messages returned to the SDK are determined by the printer model and the options installed on the printer The following messages may not apply to all printers 511 Cannot lock orunlock the printer Locks are not installed Severity Critical 512 Cannot lock or unlock the printer The password is incorrect or invalid Severity Critical 513 Cannot lock or unlock the printer The printer is busy Severity Notice 514 Cannot lock or unlock the printer The cover is open Severity Notice 515 Failed to lock orunlock the printer The locks did not function Severity Critical 516 Timeout expired before barcode could be read Severity Notice 517 Wrong printer job ID Severity Critical IDWholesaler We know ID It s what we do www IDWholesaler com TOM 800 321 4405 x2 64 Shop Now gt e Retailer
42. glows green SD160 SD260 Card Printers User s Guide 17 Pinta Test Card The printer includes a test card that runs without using a driver or other source of card data Use it to verify that the printer is working 1 Begin with the printer Ready The User button shows steady green 2 Press the User button to display Suspended on line 1 of the LCD panel 3 Press ENTER to enter the menu system 4 Press ENTER to enter the M aintenance menu Main Menu 19 gt Maintenance L m S A 5 Press the down arrow until Test Card displays on line 2 Maintenance was rae gt Test Card Lm m MA 6 With Test Card displayed on line 2 press ENTER to display Start on line 2 7 Press ENTER to print the test card After the card prints the printer returns to Ready 18 Using the System Load and Replace Supplies To prepare the printer to print cards load blank card stock into the input hopper optional and load print ribbon and a cleaning sleeve onto the print cartridge If you are printing rewritable cards refer to Prepare the Printer to Print Rewritable Cards on page 22 Load Cards If you are printing rewritable cards skip this step and keep a supply of blank cards close to the printer Do the following to load the input hopper 1 Open the input hopper 2 Load the cards into the input hopper Cards can stick together Slide or fan the cards to separate the edges before placing them in
43. iance WARNING This product contains chemicals including lead known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Datacard Group believes that its products are not harmful when used as designed However the above warning is made in compliance with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986 which requires warning labels on products that may contain elements that the State of California considers harmful Revision Log SD160 SD260 Card Printers User s Guide Revision Description of Changes A February 2015 First release of this document Contents Chapter 1 Introduction 26 iccectaacstendcocsdncuscedebandeneseciennoaguenns 1 About this Mapual sirrritrcriss rore o EST rtin r Era PME serene a taraa ninrin 1 Intended Audience x Rr nison tm sa mee die IRR m UN co RU I RERUM 1 Technical SUuppoltt osc hd mae eR aon RR n RR eu er ene eins ae we cs RU Un 6 6 RN cu C n 1 Chapter 2 About the Punter 2 5 2s 2c0cccceee cs ence cease cence RERA S CREEK S E 3 About the SD160 and SD260 Card PrinterS 2 00 cece eee 3 Printer Components 0 00 c cece eee 3 Printer Top and Front 24 cic peak setae eth ae et saya ad dha reunenn sa Ra DNOS 4 Printer Left de cise pete ur RR p eee Cee d mw eee x xm ame Pe ER 5 Inside the Prntef cere gatas wade Matias wee eae Hage eed eA RR RA Rx 6 Print Ribbon Cartndge o ede dla Nile ave we
44. inter Suggestions shows ReadyontheLCD Verify the computer to network connection by accessing a panel network resource such as a network drive e The network administrator can test communication between a server and the printer e Make sure that the user is logged on to the network The printer is not M ake sure that the server name or IP address is entered in the configured with the Port Settings or Configure Port dialog box on the computer correct network address For more information about retrieving the printer s IP address refer to Retrieve the Printer s Network IP Address on page 16 M ake sure that Ready displays on the printer s LCD panel Card Printer Driver Problems The Card Printer Driver and printer can have the following communication problems e The Card Printer Driver does not detect the network connected printer on page 37 e The Card Printer Driver does not detect the USB connected printer on page 37 e M Driver status or Windows print queue does not provide expected data on page 38 e Printer M essages do not display on the PC on page 39 36 Troubleshooting Problem The Printer Properties gt Status tab shows the printer is not available The Card Printer Drnver doesnot detect the network connected printer Solution M ake sure that you use the same type of data cable USB or network that was used when the printer was installed You cannot switch the type of data cable after installatio
45. ll be canceled Use ribbon designed for this printer Press the User button on the printer or click OK on the PC to clear the message HINTS amp TIPS e Purchase ribbon from your dealer or authorized reseller e Check the Datacard website for newer firmware that supports new ribbon types 119 Print ribbon not supported The printer cannot use the ribbon installed The card will be canceled Press the User button on the printer or click OK on the PC to clear the message HINTS amp TIPS e Purchase ribbon from your dealer or authorized reseller e Check the Datacard website for newer firmware that supports new ribbon types e If rewritable card printing is enabled on an SD160 printer remove the print ribbon from the cartridge and reinstall the cartridge 58 Troubleshooting 120 User paused the printer The printer was paused while printing To complete the current card press the printer s UsER button On the PC click OK to clear the message and complete the current card or click Cancel to cancel the card HINTS amp Tips If the user pressed the USER button for several seconds the card has been canceled If this message occurs often ask your system administrator to set the button sensitivity to a lower value 121 Print ribbon not identified The printer cannot use the ribbon installed The card will be canceled Use ribbon designed for this printer Press the User button on the printer or click OK on the
46. magnetic stripe option in the printer If the printer label indicates a 3 track ISO module you can send data for tracks 1 2 and 3 If the printer label indicates a single track JIS module you can send data for track 1 The magnetic stripe option and cards must be capable of accepting and encoding each track of data sent by the card production software Use Advanced Troubleshooting Tools 48 Printer M anager provides access to card design settings and additional troubleshooting tools Printer M anager also allows you to perform advanced troubleshooting with the guidance of your service provider Refer to Printer Manager in the printer s Installation and Administrator s Guide for more information Troubleshooting Card Jams A card jam occurs when the card does not reach the proper position for the next action such as printing or ejecting the card You usually can resolve the error by pressing the USER button so that the printer displays Ready If the error persists do the following to remove the card from the printer 1 Open the printer 2 Remove the print ribbon cartridge 3 Turn the manual advance knob to move the jammed card until it is accessible from the rollers or exits into the output hopper 4 Removethe card Replace the ribbon cartridge and close the printer 6 Press the User button on the printer or click Retry in the PC message HINTS amp Tips Check the ribbon to make sure that it is not tor
47. n M ake sure that the current printer IP address is the same as the IP address on the Printer Properties Ports tab For more information about retrieving the printer s IP address refer to Retrieve the Printer s Network IP Address on page 16 M essage 500 displays after you send a card to print If this happens often consider switching from DHCP network addressing to static IP addressing For more information about setting the Card Printer Driver network communication value refer to the Printer M anager section of the printer s Installation and Administrator s Guide The network is not operating properly Test the network using another device and fix or report network problems To test the network print to a different paper printer or verify the availability of network drives The printer is not connected to the network or the PC is not connected to the network Make sure that both ends of the data cable are connected Replace defective cables if needed Problem The Printer Properties gt Status tab shows the printer is available but M essage 500 displays after you send a card to print The Card Printer Diverdoesnot detect the USB Connected printer Solution M ake sure that you use the same type of data cable USB or network that was used when the printer was installed You cannot switch the type of data cable after installation M ake sure that both ends of the data cable are
48. n Refer to 109 Print ribbon problem on page 55 to repair or replace the ribbon if needed SD160 SD260 Card Printers User s Guide 49 Messages and Conditions When the printer cannot process the card sent it issues a condition The LCD panel on the front panel shows these conditions The XPS Card Printer Driver also displays the condition as a message on the PC In a shared printer environment messages can differ slightly from the messages and conditions described in this section e Messages on the Printer LCD e Messages from the XPS Card Printer Driver on the PC on page 52 e Messages from Printer M anager on page 52 e Other Messages on page 52 Messageson the Printer LCD All messages are associated with a print job The printer issues messages that focus on recovering from problems e The printer displays a message number and a short description for each message e f more than one message was issued the next message displays after you correct the problem and press the UsER button e The lights on the front panel flash while messages display on the LCD panel No LCD Message User Light Supply Light Card Light Sound 100 Request not supported Amber Flash Off Off Error 101 Job could not complete Amber Flash Off Off Error 102 Card not in position Amber Flash Off Amber Flash Error 103 Printer problem Amber Flash Off Off Error 104 Critical problem Amber Flash Am
49. nter performs best when it is cleaned on a regular basis Follow the cleaning guidelines for your site to keep the printer in good working condition Clean the printer when e There is debris on completed cards e Anew roll of print ribbon is installed You can perform the following cleaning tasks e Clean the Printhead on page 26 e Runa Printer Cleaning Card on page 28 SD160 SD260 Card Printers User s Guide 25 Clean the Printhead Clean the printhead when e The printhead is replaced e There are unprinted lines on the finished card This usually indicates dirt or contaminants on the printhead e The printhead is touched accidentally Oils from hands can affect print quality and damage the printhead Do the following to clean the printhead l Power offthe printer 2 Openthe printer cover and remove the print ribbon cartridge 3 Open and remove a cleaning swab from its package 4 Use gentle pressure to move the cleaning swab back and forth along the full length of the printhead edge until it is completely clean 26 System Maintenance HINTS amp Tips Replace the print ribbon cartridge Avoid bumping the printhead when you install the print ribbon cartridge Close the printer cover Press down on the ridges on the front of the cover to make sure that it latches properly on both sides Power on the printer Print a sample card to verify the quality of printing Refer to Print a Test Card on p
50. olicy to discard used ribbon 111 Card not picked The printer did not pick a card To complete the current card For printers with an input hopper open the input hopper add or reposition cards and close the hopper For printers with single card feed push the card in until the printer picks it Press the User button on the printer to clear the message On the PC click OK or click Cancel to cancel the card 112 Card hopperempty The printer did not detect cards in the input hopper Add cards to the input hopper Press the User button on the printer to clear the message On the PC click OK or click Cancel to cancel the card 56 Troubleshooting 113 Close cover to continue The cover is open or the print ribbon cartridge is missing Confirm that the print ribbon cartridge is installed and then close the cover Press the User button on the printer to clear the message On the PC click OK or click Cancel to cancel the card HINTS amp Tips e Make sure that the ribbon cartridge is installed properly with the cartridge handle even with the edges of the printer e Press down on the cover ridges to make sure that the cover latches properly on both sides 114 Coveropened during job The printer cover was opened while printing Push down on the cover to latch it Press the USER button on the printer to clear the message On the PC click Retry or click Cancel to cancel the card HINTS amp Tips e Make sure that the
51. omplete information about setting up the Card Printer Driver to print rewritable cards refer to your printer s Driver Guide Using the System Chapter 4 Printing Cards Before Starting to Print This section explains how to print a card M ake sure that e The correct cards are loaded in the printer or available to insert e Ribbon is loaded in the printer For the steps to follow refer to Load the Print Ribbon on page 20 o If you are printing a rewritable card you must remove the print ribbon from the ribbon cartridge and replace the cartridge in the printer Refer to Prepare the Printer to Print Rewritable Cards on page 22 for more information about setting up the printer to print a rewritable card e The card design is set up If you need to set up or modify the design refer to Elements of Card Design in your printer s Installation and Administrator s Guide HINTS amp Tips e Make sure that magnetic stripe cards are loaded correctly The printer shows the correct position e Do not touch the card surface to be printed Handle cards by their edges or wear gloves e When you print rewritable cards insert the cards one at a time The erase rewrite process can cause the cards to bend slightly and can prevent them from being picked You also can e Print a test card directly from the printer Refer to Print a Test Card on page 18 e Print a driver sample card Refer to Printing a Driver Sample Card in your c
52. ot ready The PowER button was pressed to turn the printer off The printer has an error Using the System Ribbon Light The ribbon indicates the status of the print ribbon in the printer Indicators include the following Off The print ribbon is okay If rewrite is enabled no ribbon is installed in z the printer Blinking amber A blinking light indicates the a problem applies to the print ribbon O Steady amber The print ribbon is low w Blinking amber The print ribbon is out or the Mor v N E F lt green incorrect ribbon is installed m XP IU Card Light The card light indicates the status of cards in the printer Indicators include the following Off Cards are okay zm Blinking amber A blinking light indicates either of I the following e Nocard or an incorrect card is detected for the print job Insert a card to continue printing e Ascheduled printer cleaning is due Insert a cleaning card now or set aside time to run a cleaning card SD160 SD260 Card Printers User s Guide 15 Retrieve the Printers Network IP Address You need to know the printer IP address to perform some tasks For example the XPS Card Printer Driver asks you to enter the network IP address during installation You also use the IP address when launching Printer M anager the printer s web interface from a browser window To display the IP address you can do one of the following e Press the up or down arrow key while the print
53. printer a The XPS Card Printer Driver for Windows w D software designed specifically to capture format and save the data for cards a Aretail application such as Microsoft amp Word or Adobe amp PhotoshopQ 2 Capture devices such as w Adigital camera connected to the PC to take photos for ID badges and other cards a A signature capture pad or fingerprint reader 3 The printer with supplies and a facility power source 4 Adata connection between the printer and PC which can be a USB connection or a network connection The SD160 card printer connects via USB only Tasks and Users Typical roles in a card production system include e The operator who makes cards loads supplies and handles minor problems such as card jams e The system administrator who sets up the card printer and other hardware sets up card designs configures card production software and identifies the best use of the card printer in the organization 10 Using the System Printer Controls The front panel of the printer provides the controls for operating the printer The front panel controls are described in the following sections LCD Panel Status Lights Ribbon Cards Power Button User Light amp User Button Down Up Arrow Arrow Enter Power Button Use the Power button to power off and power on the printer All lights show steady amber while the printer powers on To power off the printer press th
54. r s Driver Guide SD160 SD260 Card Printers User s Guide 43 The monochrome printing has flaws Problem Text has broken partly printed characters Probable Cause The monochrome K power setting is balanced to print both fine text and bar codes Solution If the card does not include a bar code increase the monochrome intensity If the card includes fine text and bar codes change the text to improve printing Refer to Monochrome Printing in the printer s Installation and Administrator s Guide The text is formatted to print with color and the card is being printed with monochrome ribbon Contact your service provider Format text to print black so that the text is not dithered Printing is uneven or is missing in some areas The monochrome K power setting is too low The cards require a different setting Increase the monochrome intensity Find a balance between printing all card data and causing wrinkles A black and white image prints using the color panels The Windows Picture Print Wizard or Picture and Fax Vieweris printing the file M any applications use the Windows tool to preview and print graphics The tool does not render to true black and white Use another application such as ID software or Microsoft Word to create the card 44 Troubleshooting Rewntable Card Problems Rewritable cards are erased and written to multiple times Use the following
55. re documentation or ask your system administrator 152 Insert new card side 2 up 1 Turn anew card over end to end so side 2 is facing up 2 Insert the card in the printer 3 If the card is not immediately picked press the printer s UsER button or click OK Click Cancel on the PC if you want to cancel the card 153 Insert same card side 2up 1 Take the card from the printer and turn it over end to end so side 2 is facing up 2 Insert the card in the printer 3 If the card is not immediately picked press the printer s User button or click OK Click Cancel on the PC if you want to cancel the card 170 Insert new card side 1 up 1 Insert a new card in the printer with side 1 facing up 2 If the card is not immediately picked press the printer s User button or click OK Click Cancel on the PC if you want to cancel the card 171 Insert same card side 1up 1 Take the card from the printer and turn it over end to end so side 1 is facing up 2 Insert the card in the printer 3 Ifthe card is not immediately picked press the printer s UsER button or click OK Click Cancel on the PC if you want to cancel the card 60 Troubleshooting 172 Insert cleaning card 1 Insert cleaning card 2 If the card is not immediately picked press the printer s UsER button or click OK Click Cancel on the PC if you want to cancel the cleaning card 173 Improper Shutdown Always use the Power button to power off the printer Click OK on the PC to
56. right notice this list of and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IM PLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IM PLIED WARRANTIES OF M ERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIM ED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEM PLARY OR CONSEQUENTIAL DAM AGES INCLUDING BUT NOT LIM ITED TO PROCUREM ENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAM AGE Compliance Statements Liability The WARNING and CAUTION labels have been placed on the equipment for your safety Please do not attempt to operate or repair this equipment without adequate training Any use operation or repair in contravention of this document is at your own risk Safety All Datacard products are built to strict safety specifications in accordance with CSA UL60950 1 requirements and the Low Voltage Directive 2006 9
57. river Only Messages iowa he anai ea na Daa AE rhe 62 500 The printerisnotavailable 0 0 eee 62 501 The printer connection waSloSt 0 0 ee 62 502 The card data is missing orisnot usable 0 c eee 62 504 The card data is missing orisnot usable 00 c eee 62 505 USB communication issue 0 e et tee 63 506 A card iscumently processing annann nanara nnan 63 508 The printer is shutting GOWN 1 2 2 cette 63 509 The printer is offline orsuspended 0 0 c ccc 63 DriverSDK Messagesssascscemuemuneslue ues aha dal dave Re Deda dale woud ala Seas 64 511 Cannot lock orunlock the printer Locksare not installed 64 512 Cannot lock orunlock the printer The password isincorectorinvalid 64 513 Cannot lock orunlock the printer The printeris busy 04 64 514 Cannot lock orunlockthe printer The coverisopen lslsslsssss 64 515 Failed to lock or unlockthe printer The locks did not function 64 516 Timeout expired before barcode could be read 1 cee ees 64 517 Wrong printerjob ID 2 0 ee eee 64 xiv Chapter 1 Introduction About this Manual This manual provides user information for the SD160 and SD260 Card Printers The manual includes e An overview of printer components and options and a description of the system label e How to use the printer including how to power the printer on and
58. seful when requesting service The label shows the following information e Printer model and serial number e Configuration which includes options installed in the printer e Date and country of assembly e MAC address to use when the printer is connected via an Ethernet network Information for components installed by the dealer or sales group is handwritten on the label SN A01234 Serial Number MAC Address MAC Addres assigned in factory 8 About the Printer Chapter 3 Using the System This section provides information about how a card travels through the printer printer controls printing a test card loading and replacing supplies and cleaning the printer How the Card Travels The card is verified and sent to print from the PC The hopper pick mechanism picks a card from the input hopper and moves the card into the printer for processing Optionally the card moves to the magnetic stripe encoding area or to the smart card park station depending on the type of card selected and the printer options installed The finished card exits the printer through the card output hopper SD160 SD260 Card Printers User s Guide 9 Card Printer System Overview You use the card printer with other equipment and software to create a card production system The system produces cards for a specific purpose and the cards must meet requirements Equipment The system can include 1 APC with software to support the
59. t card from Printer M anager or the Card Printer Driver For the steps to follow refer to the Printer M anager section of the printer s Installation and Administrator s Guide or Print a Driver Sample Card in the card printer s Driver Guide The printer uses the coercivity set using the LCD panel or in Printer M anager and the data format set using Printer M anager Problem Cards are not loaded correctly Solution Load ISO cards with the magnetic stripe back side facing down and toward the right Refer to Load Cards on page 19 Cards do not have a magnetic stripe Load magnetic stripe cards in the input hopper If the cards have a magnetic stripe check the quality of the cards Change card stock if needed The card has dirt or damage on the magnetic stripe Encode and send a new card to print If an error message displays indicating a magnetic stripe problem run a cleaning card to clean the magnetic stripe head Refer to Run a Printer Cleaning Card on page 28 The magnetic stripe on the card is low coercivity material and the High Coercivity setting is selected To use the cards you have select low coercivity encoding Refer to the Printer M anager Printer Setting M enu in the Installation and Administrator s Guide for more information To encode with high coercivity obtain cards manufactured for high coercivity encoding Refer to Print a Test Card on page 18 M essage 105
60. te 41 The color printing has flaws 0 41 The printing isto light ov 68s cune Whew nee eo eed Gu edad a diel ee 43 The printing iStoo datk ceo oce Lx st a Danie Re anne dh le da er qb ios 43 The monochrome printing hasflaws lilslssssees eh 44 Rewritable Card Problems iesesseeeeeeehe hh hh hh nhanh nant 45 Magnetic Stripe Problems esseseeeeeer ahhh hh hh nhanh 47 Use Advanced Troubleshooting Tools eileseseeseee nnn nn nnn 48 Card alis issoalas 03 3 04 03 6 tide RR rU ib ooo GGG Rob UE Dn Reese COR E 49 Messages and Conditions 00 cc eee eee 50 Messageson the PrinterLCD 0 06 50 Messages from the XPS Card Printer Driveronthe PC cc cece ees 52 Messagesfrom Printer Manager 0 0 cece en 52 Other Messages xcu piled phan op aoe cea eRe eee CR baie Pagoda on Cl aol 52 Respond to MessageS 2 magio egada i aaa ete teens 53 Printer Messages xuacnado meses Sage oad hw Dad koe ke ORO Wade aed OR Make ad wing ale 53 100 Request not supported 1 ttt 53 101 Job could notcomplete ssssssssseeee eh 53 102 Card not in position isis Rm lll ete eta eae Rx LERRA 53 103 Pinter pro Dle Mis 4a ix erue ace ER bte sce xut we eee eee 54 104 Cintical proDleEri uiae terae Sex tn n de edet de e e eon rg ee ld 54 105 Magstnpe data EMOT eas suus exe suec aia aaa ated ced Ded doe des 54 106 Magstripe data notfound 0 cece
61. terf rences qui peuvent causer un mauvais fonctionnement du dispositif Notice for Europe The EU Declaration of Conformity can be found on Datacard com We hereby certify that this printer complies with EM C Directive 2004 108 EC R amp TTE Directive 1999 5 EC and the EU RoHS Directive EU Directive 2011 65 EC This printer conforms to Class A of EN 55022 and to EN 301 489 5 Operation of this equipment in a residential environment may possibly cause interference In the event of interference the users at their own expense will be required to take whatever measures are necessary to correct the problem Notice for Europe and Australia This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Notice forChina Simplified Chinese FE E IEA A Bahan gt TEASE EET gt Fr m REE CAR FG EXHT OSES WFR SATA E E Notice for Taiwan Traditional Chinese 1 zu eH lave FAB ahem EAER Fei eA RF ST Ae ie RU AR Tit TEREN T SHOES Notice forJ apan Japanese Voluntary Control Council for Interference VCCI class A statement CORES 22A A RRS CT CORBE RB CHEATS CBRHSSARIOTCLEMHVET COBSICERSO AWE eBTSLIBKENSACEMHVET VCCI A Korea Communications Commission KCC statement 0 21218 ASSABCe UIRE k HUI E ASHE Ol SS FASHA B amp O AAY ASM ASSE HSS aos sut Califomia Propostion 65 Compl
62. used cleaning card and cleaning sleeve m m to 30 HINTS amp Tips e Use the cleaning card one time only e Change the cleaning sleeve each time you clean the printer or change the print ribbon If the card light blinks amber and there are cards in the input hopper it indicates that the printer s configured cleaning count set in Printer M anager has been reached Refer to the printer s Installation and Administrator s Guide for information about setting the Printer M anager FrontPanel values for cleaning System Maintenance Chapter 6 Troubleshooting This section helps you identify and fix basic issues that can occur during printing Also refer to your printer s Driver Guide for additional troubleshooting information The section starts with an overview of card production and printer issues you may encounter Locate a Problem Within the Card Production System on page 32 Locate a Problem with Basic Printer Functions on page 33 This section also describes troubleshooting for the following Installation Problems on page 34 Card Printer Driver Problems on page 36 Card Appearance on page 39 Rewritable Card Problems on page 45 Magnetic Stripe Problems on page 47 Card Jams on page 49 M essages and Conditions on page 50 SD160 SD260 C ard Printers User s G uide 31 Locate a Problem Within the Card Production System For typical components of the system refer to Card Printer System Overview on page 10
63. x Printer without a region code Printer with a region code The menu system has three major branches e Use the Maintenance menu to run a cleaning card or print a test card e Use the Status menu to see settings and data about the printer e Use the Configuration menu to change settings HINTS amp TiPs e You can access the menu system when Ready displays on line 1 of the LCD panel e The printer returns to the Ready status after 2 minutes of no activity Changes not applied are lost e To leave a selection without changing the value press the up or down arrow key until Exit displays and then press the ENTER key SD160 SD260 Card Printers User s Guide 13 User Button and Light 14 The printer s UsER button displays with a border of light that indicates the system status Use the USER button to e Suspend printer activity press the User button when the LCD panel displays Ready e Clear a message press the User button once e Clear all messages press the User button for 2 seconds or more e Clear all cards currently printing press and hold the User button for 2 seconds or more M ake sure that this action is allowed in your card system e Determine whether the printer is ready busy printing or not available Indicators include the following Off Green Blinking green Amber Blinking amber The printer is off or suspended The printer is ready The printer is busy The printer is n

Datacard SD160 ID Card Printer Manual

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