CLAIM PROCESSING
Contents
1. CL Home Page Microsoft Internet Explorer provided by TNT Australia Pty Ltd File Edit view Favorites Tools Help 9 0 HAG kos abs Addres s http flogwebprod tnt com aujhalden htm ee z x E3 Links HOLDEN DEALER ONLINE CLAIMS To change your Password click on the Change Password Button on the Main Jes irani Menu gt CRRM gt PDRs gt Change Password Logout HOLDEN SERVICE PARTS OPERATIONS MOTORS LAUNCESTON Done Internet 3 http logwebprod tnt com au HSPO Microsoft Intern Sie HOLDEN SERVICE PARTS OPERATIONS To change the password 1 Enter in you current password Old Password O a ere N a 2 Type in your new password Confirm new password n Sav Close 3 Confirm your new password 4 Click Save E Internet Version date 26 09 2008 15 6 LOGOUT F CL Home Page Microsoft Internet Explorer provided by TNT Australia Pty Ltd CER File Edit View Favorites Tools Help OO HAO SK O 4 EBB DS Address HOLDEN DEALER ONLINE CLAIMS To Logout of the Claims Processing System a all From the Main Menu click on the 55 CRRA PDRS as Changs Per gt Logout e O Log Out Button Done Internet Version date 26 09 2008 162. Dealer MOTORS LAUNCESTON HOLDEN ORIVE ON Contact Harold Notes Part Desc___ Part QtylUnit Cost _OrderNo __Carrier__ _Connote Case 24390 s1235 TNTEXP 56789 38765 Del Ind Claim Type _ Reason rart No CNCLO DMG Stratch 929805185 Hood i SS se Delete Claim Line L i i L pl IL J gt Submit Claim gt Close gt Add New Claim Line gt Internet a http logwebprod tnt com au HSPO Microsoft Internet Explorer provided by TNT Australia Pty Ltd i HOLDEN SERVICE PARTS OPERATIONS NEW CLAIMS Dealer MOTORS LAUNCESTON HOLDEN ORIVE ON Contact Harold Notes Del Ind _ Claim Type _ Reason PartNo Part Desc__ Part Qty Unit Cost _OrderNo Carrier __ _Connote_ Case O ONCLD DMG i scratch 329605185 Hood n 243 30 st2345 TNTEXP _ 56789 98765 gt Add New Claim Line wee Delete Claim Line Submit Claim gt Close Internet Version date 26 09 2008 1 In The Del Ind column Click in the Check Box next to line to be deleted NOTE Multiple lines can be selected 2 To delete the selected line s click onthe Delete Claim Line Button The screen will be updated with the selected claims now deleted 2 7 SUBMIT CLAIM 2 http logwebprod tnt com au HSPO Microsoft Internet Explorer provided by TNT Australia Pty Ltd ur E OL CDEN
3. SERVICE PARTS OPERATIONS NEW CLAIMS Dealer MOTORS LAUNCESTON Contact Harold A l After the claim has HOLDEN been entered Notes E f i 7 submit the claim a py clicking on the Add New Claim Line gt Delete Claim Line gt Submit Claim Close Submit Claim i button Internet A new screen will appear confirming that the claim has been lodged The claim is issued with a reference number A printout of the claim can be generated by clicking on the Print button The Lodging of a Claim is now complete Version date 26 09 2008 10 3 CLAIM ENQUIRY 3 1 PERFORM ENQUIRY CL Home Page Microsoft Internet Explorer provided by TNT Australia Pty Ltd File Edit view Favorites Tools Help ae GO HAO PK O sabas Address amp http logwebprod tnt com au holden htm Links JBE HOLDEN DEALER ONLINE CLAIMS HOLDEN SERVICE PARTS OPERATIONS MOTORS LAUNCESTON HOLDEN DRIVE ON Enquire Claim Done Internet a http logwebprod tnt com au HSPO Microsoft Internet Explorer provided by TNT Australia Pty Ltd ECK CEVA HOLDEN SERVICE PARTS OPERATIONS CLAIM ENQUIRY Claim No or HOLDEN ORIVE ON From Date 15 Apr 2008 v To Date 15 Apr w 2008 v gt Gop Cose Claim Type ALL v claim Status ALL v Internet Version date 26 09 2008 On the Main Menu Click on the Enquire Claim button You are no
4. Copyright c 2007 CEVA Logistics All rights reserved Yy Done Internet Version date 26 09 2008 3 E http logwebprod tnt com au HSPO Microsoft Internet Explorer provided by TNT Australia Pty Ltd Z a A new window will popup HOLDEN SERVICE PARTS OPERATIONS NEW CLAIMS AAN containing the Claim Entry Form Dealer MOTORS LAUNCESTON Contact HOLDEN ORIVE ON Notes Del Ind Claim Type Reason __ PartNo Part Desc Part Qtylunit Cost OrderNo Carrier a Oo g x Connote K Gaa Add New Claim Line gt Delete Claim Line gt Submit Claim Close 2 2 CLAIM TYPES Dealers can have a many different reasons as to why a part credit is being requested Claims however will fall into the following categories 1 Transit Damage TRNST DMG Parts which have visible external damage to either the product or outer packaging 2 Concealed Damage CNCLD DMG Parts which are damaged but the packaging is in good condition 3 Defective Parts DEF PART Parts which have manufacturing faults Eg Faulty electrical component 4 Buyback BUYBACK Parts that the dealer wants to return to Holden because of Excess Stock Customer Cancellation Obsolescence etc 5 Labour Claim When a part that is received that is damaged but can be fixed 6 Recall Claim Parts that have been recalled by Holden Version date 26 09 2008 These 6 claim types can be selected using the Online Claims P
5. E S Address http logwebprod tnt com au holden htm m 5 Type in your user name and password and click Login HOLDEN DEALER ONLINE CLAIMS DEALER ONLINE CLAIM User ID Password Drive On gt logn Copyright c 2007 CEVA Logistics All rights reserved Done Internet 2 LODGE A CLAIM Entering in a claim is straightforward follow the below directions for detailed instructions 2 1 OPEN A NEW CLAIM CL Home Page Microsoft Internet Explorer provided by TNT Australia Pty Ltd File Edit View Favorites Tools Help ay L At the Main Menu Click GO O HAG AKO s abas Address http loqwebprod tnt com au holden htm 4 gt Ic HOLDEN DEALER ONLINE CLAIMS was CEVA Home on the CRRM button HOLDEN SERVICE PARTS OP RATIONS MOTORS LAUNCESTON HOLDEN DRIVE ON CRRM PDRs gt Change Password gt Logout FAQ Copyright c 2007 CEVA Logistics All rights reserved Ww Done Internet CL Home Page Microsoft Internet Explorer provided by TNT Australia Pty Ltd File Edit view Favorites Tools Help a 9 0 AAG Se OA SHES 2 At the new Menu Click a ve on the c New C laim 39 bu t ton HOLDEN DEALER ONLINE CLAIMS HOLDEN VICE PARTS OPERATIONS MOTORS LAUNCESTON HOLDEN DRIVE ON gt New Claim Enquire Claim gt Buyback Labour Parts Back FAQ
6. HSPO CLAIM PROCESSING WEB USER MANUAL RETAILER EN N CEVA HOLDEN DRIVE ON REPORT CONTENTS Logon Lodge a Claim 2 1 Open a New Claim 2 2 Claim Types 2 3 Entering in a Claim 2 4 Reason Field 2 5 Add New Claim Line 2 6 Delete a Claim Line 2 7 Submit Claim Claim Enquiry 3 1 Perform Enquiry 3 2 Claim Status Definitions Holden Material Buyback 4 1 Lodge a Buyback Request 4 2 Buyback Enquiry amp Offers Change Password Logout Version date 26 09 2008 NWO ODO 2O 4U Mm B W LO 1 LOGON TO THE SYSTEM To logon to the Dealer Online Claims system perform the following steps 2 CEVA Logistics is a Leading Global Logistics Company CEVA designs implements amp operates Compl Microsoft Internet Explorer p 1 Lo gon to the Internet amp File Edit View Favorites Tools Help a 0 hEO Ye el4 SRB open your Internet browser eg Internet Explorer or Netscape Address http au cevalogistics com BD hotline a Would you like to do Excellence reborn business with us The r number for our Business PY 7 f read mores Development Hotline is R Howard Critchley Managing Director 2 In the address field e 1300550 868 SECTORS CEVA Logistics is the new name for the now independent former TNT Choose Logistics The formation of our new global company as part of the recent type sale of TNT Logistics allows us to focus 100 of our energies on being your
7. Links JNE HOLDEN DEALER ONLINE CLAIMS CEVA aome HOLDEN SERVICE PARTS OPERATIONS MOTORS LAUNCESTON HOLDEN DRIVE ON gt New Claim gt Enquire Claim gt Buyback Labour Parts a Back 5 Copyright c 2007 CEVA Logistics All rights reserved Yy Done Internet Version date 26 09 2008 Internet To Enquire on Buyback Parts click on the Buyback Parts button on the main menu 13 a http logwebprod tnt com au HSPO Microsoft Internet Explorer provided by TNT Australia Pty Ltd pa HOLDEN SERVICE PARTS OPERATIONS BUYBACK LABOUR You are now presented with the Claim No Cor Fromopt 15 Apr 2008 v Topt 15 Apr v 2008 v Go Close Claims Enquiry ave On Claim Type ALLY S creen Enquirys can be made by Claim No Date Range To run the inquiry click on the Go button The enquiry screen will display all buyback type claims From this screen you can see parts which To Be Processed Under Review by HSPO 3 Buyback Offers made by HSPO N e The next step is to approve or reject offers made by HSPO 3 To accept reject an offer click on the status combo box and select either Accept Offer or Reject Offer To confirm Acceptance Rejection click on the Save Button The Buyback screen will be refreshed with claims awaiting Processing Version date 26 09 2008 14 5 CHANGE PASSWORD
8. ed of an array of customised supply chain technologies that enables us to effectively manage complex supply Holden Claims Holden SCEM TEMS Pirelli Tyres WMS Business Solutions PARTS Web Services Michelin CTS Supply Chain Solutions CEVA Logistics designs and executes logistics activities across the entire supply chain These include inbound D logistics manufacturing support outbound logistics and distribution as well as the aftermarket services for spare CeeS parts and returns We challenge the way our clients operate in order to create a leaner operation with a better bottom line Track and Trace Parts Our supply chain designers and experienced operations staff analyse the entire supply chain from the time our clients order raw materials to the moment they deliver an end product Michelin Komatsu ECP IPSTS Prysmian Track and Trace Track and Trace is an important part of our supply chain solutions t provides a platform for our partners to access real time information about the consignment The information is Vehicle Logistics provided to our supply chain partners via customised view Track and Trace Account Customer s Login Intranet Service Management Copyright c 2007 CEVA Logistics All rights reserved Internet CL Home Page Microsoft Internet Explorer provided by INT Australia Pty Ltd File Edit Yiew Favorites Tools Help ae GO HAG AKO 4 EE
9. esc Part otylunit Cost Order N gt carrier connote case CNCLD DMG damaged in carton 29138165 pannel lf 589 50 0987897 INTEXP cN15143 64613 5 i Add New Claim Line Delete aim Line gt Submit Claim MANDATORY FIELDS REQUIRED FOR TRANSIT DAMAGE CLAIMS Internet The below fields are mandatory Contact Full Name of the person lodging the claim Claim Type Reason why part is being claimed Part No Part Desc Description as on label or packaging list Part Qty Unit Cost The price you paid for the part Order No The HSPO order no In addition to the above the following fields are required for Transit Damage Claims Carrier Connote number Case number Version date 26 09 2008 2 4 REASON FIELD The value to enter in the reason field is dependent on the claim type Below is a definition of what to enter in the reason field for each claim type 1 TRANSIT DAMAGE State where the damage is visible to the part or packaging amp the damage type Eg Bottom of panel is bent 2 CONCEALED DAMAGE State the nature of the damage Eg Scratch on Lens 3 DEFECTIVE State the parts defect Eg Switch doesn t work Missing part from kit 4 BUYBACK Describe the reason for the buyback request Eg Customer cancelled part interpretation error Version date 26 09 2008 7 2 5 ADD A NEW CLAIM LINE a http logwebprod tnt com au HSPO Microsoft Inte
10. leading Australian service provider in logistics Customer Service http au cevalogistics com Centre OX Our mission is clear We are energised with a renewed sense of dedication A in making sure CEVA is totally committed to exceeding our customers Would you like to move expectations From our extraordinary past as a division of TNT we are your car with us Why not committed to an even greater future Our excellence in this regard will ring our Customer Service 3 e Scroll down to the continue This is our promise Centre at SS le aes Yr enh ace crenata EEEn Quick Link box SERVICES News eeu ene and click Web CEVA bogies wins AEN contract with NHS Scotland Quick link p 9 gt 18 April 2008 17 55 CET E Services e Web Services for all Twinings renews contract with CEVA Newsfast online applications PUBLICATION DATE 04 DECEMBER 2007 04 14 CET DISCLAIMER PRIVACY STATEMENT Intellectual and other property rights to the information contained in this site are held by new company with all rights reserved 2006 Internet ell CEVA Logistics Microsoft Internet Explorer provided by TNT Australia Pty Ltd File Edit view Favorites Tools Help ay GO O HAG ASKO 4 EEE S Address http 203 26 190 149 4 Click on Holden Claims Supply Chain Solutions Welcome To CEVA Logistics Web Services Readers Digest CEVA Logistcs chains needs of our customers ris
11. rnet Explorer provided by TNT Australia Pty Ltd _ x JX 1 After Entering the MN HOLDEN SERVICE PARTS OPERATIONS NEW CLAIMS a gt Data for the Current Claim Line Click on the Add New Claim Dealer MOTORS LAUNCESTON Contact Harold 3 HOLDEN Line Button Notes o CNCLD DMG scratch 99960518s Hood iF 243 90 512345 TNTExP 56789 38765 O gt J a IL JG JA l gt Add New Claim Line Delete Claim Line gt Submit Claim gt Close Copyright c 2006 Cewa Logistics All rights reserved Internet a http logwebprod tnt com au HSPO Microsoft Internet Explorer provided by TNT Australia Pty Ltd z HOLDEN SERVICE PARTS OPERATIONS NEW CLAIMS Dealer MOTORS LAUNCESTON Harold 2 Repeat Step 1 as E required until all the claimed parts are Del ind _Claim Type Reason PartNo Part Desc_Part Qtylunit Cost _Order No _Carrier__ _Connote_ Case entered into the O CNCLDDMG scratch 929605185 Hood i 24390 s12345 TNTEXP _y 56789 38765 L vo i system Add New Claim Line Delete Claim Line gt Submit Claim gt Close Copyright c 2006 Cewa Logistics All rights reserved Internet Version date 26 09 2008 8 2 6 DELETE A CLAIM LINE 2 http logwebprod tnt com au HSPO Microsoft Internet Explorer provided by TNT Australia Pty Ltd E HOLDEN SERVICE PARTS OPERATIONS NEW CLAIMS
12. rocess as demonstrated in the screen below a http logwebprod tnt com au HSPO Microsoft Internet Explorer provided by TNT Australia Pty Ltd a FOLDEN SERVICE PARTS OPERATIONS NEW CLAIMS Dealer MOTORS LAUNCESTON Contact HOLDEN DRIVE ON Notes mo IL OOO M J J Delete Claim Line Submit Claim gt Close CNCLD DMG DEFECTIVE BUYBACK LABOUR RECALL Copyright c 2006 Cewa Logistics All rights reserved Internet 2 3 ENTERING A CLAIM To Enter in a Claim follow the steps below E http logwebprod tnt com au HSPO Microsoft Internet Explorer provided by TNT Australia Pty Ltd WP HOLDEN SERVICE PARTS OPERATIONS NEW CLAIMS 1 Enter in your name Dealer MOTORS LAUNCESTON Contact Harry 2 HOLDEN Type in any additional comments relating to the Notes TET EE a a Ea EE E EnA E E aA e Case al Claim O CNCLDDMG damagedin carton 29138165 pannel j 5s9 50 0987897 TNTEXP lenis fesa Add New Claim Line Delete Claim Line Submit Claim Close Internet a http logwebprod tnt com au HSPO Microsoft Internet Explorer provided by TNT Australia Pty Ltd FROLDEN SERVICE PARTS OPERATIONS NEW CLAIMS Dealer MOTORS LAUNCESTON Contact Hary lt 3 In the New Claim Form oe enter in the Details for the Not rT Part No being claimed Delin Claim Type Reason PartNo Part D
13. tes Micro Sele Buyback Status Claim Id 56543 CE A 1 INSPECTION TO BE MADE ON THIS CLAIM PART SINCE THE Notes TOTAL AMOUNT IS GREATER THAN 0 00 DEFECTIVE CNCLD OMG jeNcLo ome CNCLD OMG CNCLD OMG CNCLO OMG DEFECTIVE DEFECTIVE Ee Internet Copyright c 2006 Cewa Logistics All rights reserved Internet 4 HOLDEN MATERIALS BUYBACK 4 1 LODGE A BUYBACK REQUEST 3 http logwebprod tnt com au HSPO Microsoft Internet Explorer provided by TNT Australia Pty Ltd To lodge a Parts Buyback Claim enter in the claim by selecting Buyback as the F HOLDEN SERVICE PARTS OPERATIONS NEW CLAIMS Dealer MOTORS LAUNCESTON HOLDEN ORIVE ON Contact Claim Type Notes Del Ind Claim Type Reason v Continue to fill out the f i Part No Part Desc_ Part Qtylunit Cost _Order No Carrier N om ae if J Claim Form as per the normal credit request method When the claim is submitted it will be sent to Holden Materials for a purchasing decision Submit Claim gt Close The status of the claim including acceptance of the parts can be viewed using the following function 4 2 BUYBACK ENQUIRY amp OFFERS CL Home Page Microsoft Internet Explorer provided by TNT Australia Pty Ltd File Edit view Favorites Tools Help ae 60 O HAG DA amp A Address http floqwebprod tnt com aufholden htm a Gs
14. w presented with the Claims Enquiry Screen Enquiries can be made by Claim No Date Range Claim Type Claim Status To run the inquiry click the Go button The enquiry results are now displayed 11 3 2 CLAIM STATUS DEFINITION The enquiry screen provides information on what stage the claim is at during processing The various stages are 1 TO BE PROCESSED Claim has been received and is pending system validation 2 INSPECTION REQUIRED Claim has been processed however requires inspection by assessor before approval 3 UNDER REVIEW Claim has been submitted to HSPO for Buyback Decision 4 MAKE OFFER HSPO have made an offer to purchase the buyback parts The parts require the Dealership to acknowledge acceptance rejection of the buyback offer In the buyback screen not the enquiry screen 5 ACCEPTED Claim has been accepted 6 REJECTED Claim is rejected For further information please click on the claim status on the claim line A pop up box will appear with more information if needed regarding the claim A http logwebprod tnt com au HSPO Microsoft Internet Explorer provided by TNT Australia Pty Ltd HOLDEN SERVICE PARTS OPERATIONS CLAIM ENQUIRY From Date 12 May v 2008 To Date 12 May v 2008 v gt Go J Close Claim No 56543 or gooey Claim Type ALL Claim Status ALL EZE A http logwebprod tnt com au Claim Status No
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