product support system user manual
Contents
1. option for requests such as installing shared programs icons on a computer gaining access to a shared ia ais Eme 8 folder server related issues or to reset a username or password in any given system c Product Development Support This request is dedicated to developing and enhancing any system aka L GBrowse Select this option for requests such as adding forms updating information or enhancing processes File 3 CBrowse d Technical Service Request This request is dedicated to any problems or issues in any system Mail Group view List 9 Select this option for requests such as reporting incorrect information within any system Cold Fusion Send To additional 0 Errors or any other errors generated by the system Note The task type s are paired with systems in which they are associated with If the required system is not 11 submit Request available simply select a different task type If the required system is still not available contact the system owner 3 SYSTEM Select the System in which the problem or change occurs in from the drop down menu Figure 1 0 Note If the required system is not on the drop down menu contact the Product Support System owner 4 REQUESTED DUE DATE If the request has a due date or deadline enter it within this field Utilize the calendar to the right of the field Note If Immediate is selected as the priority2. Report Agents feature 15 Select the arrow button to scroll through the tool bar 10 VIEW REQUESTS Select this button from the tool bar to view the last request or list of requests viewed S Lu gt x T gt oO Tr TT x Q V TE e aL Assignments or Assigned To An assignment is a task assigned to a Developer in order to process the request The Assign ments are Assigned To Developers by the system owner CFE or Cold Fusion Error An error message that appears when attempting to complete a process within any given system Developers An individual responsible for programming and enhancing any given system based on requests within the Product Support System Both internal and external Developers included Menu Task Code A code used to identify which business process the request pertains to Request Type The following are available options General Desktop Support This request 1s dedicated to desktop issues and support Select this option for requests such as installing a printer resolving a scanner issue installing a program for specific use by a particular employee etc This should not relate to any system or shared folders programs Network Support Request This request is dedicated to network issues and support Select this option for requests such as installing shared programs icons on a computer gaining access to a shared folder server related i
3. Support WWWMVNCSUDport com Password L o C Remember Meat 0 Forgot Your Password ar There are 13 users logged n m New Requests sseseeaeeeueeeees Adding NOteS astar AAA ees Adding Attachments 0000 ICIS cars aan ar a one Search Requests Search Agents Report Wizard Report Agents Mail Groups ccsececeeeaeeeeneavaees User Settings 000 Request OverVi eW 0 Home Screen Overview a GIOSSALY 2 Y lt Lit lt e J ll O LLI lt Low Priority Type ve System Requested Due Date a optiona Ok Please provide a description of your request Spell Check i 1 PRIORITY Select the priority of the request from the drop down menu low medium high immediate Note If selecting immediate as the priority a Requested Due Date is required 2 TYPE Select the type of request from the drop down menu a General Desktop Support This request is dedicated to desktop issues and support Select this option for requests such as installing a printer resolving a scanner issue installing a program for specific use by a particular employee etc This should not relate to any system or shared folders programs b Network Support Request This request is dedicated to network issues and support Select this List any additional information you feel is relevant to this request Spell Check Q
4. this Requested Due Date is required 5 TITLE Enter a clear and descriptive title within this field The title needs to explain the problem change at a glance 6 DESCRIPTION Enter a clear and descriptive description within this field The description needs to include Fi lan his li a tee eel the following a The problem or change Date Wednesday June 11 2008 wee Time 11 03 55 AM b The steps taken within the system to obtain the problem or g i E ae RT ee c The reason for the change System Product Support Website 7 ADDITIONAL INFORMATION Enter any additional information pertaining to the description Title Test PDR for PDR Manual 8 ATTACHMENTS Select the Browse button to attach any documents pertaining to the request ex screen Requested By Nicole Houston prints forms e mail correspondence etc Note If the documents to be attached are not available at the time of submission they can be attached at a later time See the Uploading Files section of this manual to attach files documents to a request 9 MAIL GROUP Select the View List button to choose from the list of mail groups within the Product Support System This will notify anyone within the mail group of notes and attachments added to the request Note If the desired mail group is not available see the Mail Group section to add modify a mail group 10 SEND TO ADDITIONAL Select the Employees button to choose from the
5. 3 the creator has the ability to use edit or delete To use Public Mail groups select the required group from the drop down when creating a request This is the only location to view Public mail groups If misel FAS the group is marked Public it is available to all users Page ot 1 2 Figure 2 0 3 EDIT Select the icon to Edit the mail group Note The Edit feature is only applicable to Private mail groups 4 DELETE Select the icon to Delete the mail group Note The Delete feature is only applicable to Private mail groups 5 NEXT Select the Next button to navigate through the pages 6 ADD NEW MAIL GROUP If the required mail group is not on the list please verify that it is not a Public Mail Group in which case it can be found on the drop down menu when creating a New Request 12 Mail Group Name PO If the required mail group is not available select the Add New Mail Group button Group Type Private To My Login 2 Members Of Mail Group Mail Groups Amador Rivera Anabel Quinones If the required Mail Group is not on the Mail Group list select the Add New Mail Group button Ann Morlan Anna Chambers Anthony Yates Beth Aviles Braden Daniels Brian Hernandez Bruce Beach Bruce Nezart Carl Herrmann III The form shown if figure 2 1 will appear Complete the form meeting the required criteria The field descrip
6. With Contains or Does Not Contain REQUEST TYPE S This field allows the search to be limited to the Request Type SYSTEMS This field allows the search to be limited to any System TASK This field allows the search to be limited to a Task type The Task also called a Menu Task Code indicates which business process the request pertains to ERROR This field allows the search to be limited to the Error Code in which the request pertains to DEPARTMENTS This field allows the search to be limited to the Department the request pertains to REQUESTED BY This field allows the search to be limited to who the request was Requested By The drop down menu allows the Requested By search to be filtered by the following options And Or APPROVED BY This field allows the search to be limited to who the request was Approved By The drop down menu allows the Approved By search to be filtered by the following options And Or SUPERVISOR This field allows the search to be limited to the Supervisor of the user who initiated the request The drop down menu allows the Supervisor search to be filtered by the following options And Or Note Not all users in the system have been assigned a supervisor due to notification purposes ASSIGNED TO This field allows the search to be limited to who the request was Assigned To The drop down menu allows the Assigned To search to be
7. filtered by the following options And Or Note Requests can and usually do have multiple Assignments assigned to multiple Developers STATUS This field allows the search to be limited to the current Status of a request For a list and definitions of the status types see the Request Overview section 14 a Additional options are given to include or exclude from the search The options are as follows 15 16 Include Pending Sign Off Hide Completed Assignments SORT BY This field allows the search to be sorted by one of the options from the drop down menu The drop down menu filters by any of the fields listed on the form SAVE AS SEARCH AGENT This field allows the search criteria selected to be saved for future use Enter a descriptive title in this field This will be saved under the Search Agents field on the left side of the individual user s Home page Select the Search button to complete the process Note If there are too many errors to be revised the Reset Form button can be used to clear the form Keywords s Q Request Date s Completed Date s Request ID s Vendor Number s Request Type s Departments Approved By Assigned To 4nd Sort By Save As Search Agent Use Comparison Q separate with 2 comma som Er aQ E Equals wall Equals Systems General Deskto
8. list of users within the Product Support System This will notify anyone within this field of notes attachments added to the request Note If the required employee is not on the list simply add the necessary e mail address 11 Select the Submit Request button if the request meets the above criteria and is ready for submission Once selected the screen in figure 1 1 will appear Description Test PDR for PDR Manual Screenprints Reports Menus Programs etc he request id for this submission is 5709 Note If there are too many error to be revised the Reset Form button can be used to clear the form his request has been sent to Nicole Houston Owner for approval 12 REQUEST ID After submitted a request id number is assigned to the request Note this number for 43 Add File Attachments tracking search purposes 13 ADD FILE ATTACHMENTS This is a second opportunity to add an attachment Select the Add File Attachments button to add attachments to the request such as error messages forms e mail correspondence etc See the Uploading Files section for further instruction V Li Q L LLJ lt Figure 1 1 U Product Support Test PDR for PDR Website Manual Add Notes v aoe Assigned Request Low Figure 1 2 ADD NOTES Select Add Notes from the drop down on a selected request shown in figure 1 2 Select the GO button After selecting GO the screen
9. the New Request form defaults to in the New Request process See the New Request section for definitions of each type UPON LOG IN GO TO This field is used to specify the screen to populate upon logging in to the system The following options are available View Requests Page or New Requests Page BY DEFAULT SHOW This field is used to specify the default requests to be shown on the individual user s Home page The following options are available All Requests All My Requests My Open Requests and My Incomplete Requests SHOW _ RECORDS PER PAGE This field is used to specify the number of records to be shown per page on the Home page SYSTEMS This field is used to specify the systems the user has access to Note If the required system is not selected contact the Product Support System owner OFFICE LOCATIONS This field is used to specify the office locations the user has access to Note If the required office location is not selected contact the Product Support System owner Select the Save Update button to complete the process Note If there are too many errors to be revised the Reset button can be used to clear the form Current Password New Password Default System n 2 Default o i G Upon Login Go To 4 By Default Show O All Requests Confirm Password all My Requests O My Open Requests O My Inco
10. ate the request will take to be completed ACTUAL HOURS Reflects the actual number number of hours the Developers took to complete the request SIGN OFF DATE Reflects the date in which the requestor Signed Off on the request SIGNED OFF BY Identifies the user that Signed Off on the request DESCRIPTION Describes the problem or change and the steps taken within the system to obtain the problem or the reason for the change NOTES Reflects the notes added to the request DEVELOPERS Identifies the Developers assigned to the request and their individual detailed assignments ADDITIONAL USERS Identifies the users associated with the request for notification purposes MAIL GROUPS Identifies the Mail Groups associated with the request for notification purposes Quick Find reweto 6008 por O vendor 1 piine kIT stabs Add Haim w 4 First Pegas Te Tart POR for FOP Harel dm emad sar Lau 2 a baria W EEE h l jaa Tres Frost Dis pri gu yas ienn Mier Tasir Cocke i C Pern ian r 4a igraed Magus Ft hji ken D hires T LA s t El a Spek Pada Ly Bari Fl cp ee Rigar Eg Hooke Hourckar P Aporowed Fy Mico Houston Actigeed Tad f jiis Houston A A Ek Hl L HAS ign HF Datan v Desr gee te Text POR for FOR Hanua reanprints a ericetty A ni Tie Drie Bakr nk kj Tan wa see Dabe Appena E Es Carag aiee Fr cdt ae
11. below REQUEST TITLE Describes the problem change at a glance REQUEST TYPE Describes the type of request See the New Request section for the definitions of each type of request SYSTEM Identifies the system in which the problem or change occurs in MENU TASK CODE Identifies which business process the request pertains to ERROR CODE Identifies the type of error the request relates to This is assigned once the request is approved REQUEST STATUS Identifies the current status of the request The status can also be found in the Status column as seen in figure 2 2 The status descriptions are as follows 1 Assigned The request is Assigned to a Developer to troubleshoot the problem and or to complete the change 2 Completed The request is Completed indicating that the requestor has Signed Off on the request 3 Declined The request is Declined by the system owner For an explanation as to why the request was declined see the Note section field y Deleted The request is Deleted from the system New Request The request is not yet Assigned to a Developer Re Opened The request was previously Completed Declined or Rescinded and is now Re Opened Rescinded The request is cancelled or Rescinded by the requestor Suspended The request is on hold or in a Suspended status PRIORITY Ide
12. cit Figure 2 3 Tact BOR For FEA FL Figure 2 4 Fr Sport Hlab aitm Loe Friis Ae LL O 2945 Sass tees Date ton plebade e ELD ht A Enn GFF Eyi Ervfz 2 Ea WON inna Satan Tart Hoba ef L 7 Z008 WA 00 Ak ir I hing Fis Hee fect His Peed Es Houston i Aii ebal Led m A ta T ih oj ee HiH i pi Hi Gra Hole Houston kichan Tregaro OHA Fanding LT Tash csiga Figure 2 5 Lid gt aa Ld gt O V Lit gt Q Lid a4 Request ID PDR O Vendor Show All Requests Add Notes v PDR 5709 Show My Requests Show My Open Requests Show My Incomplete Requests oo A View Requests Search Requests File Uploads Report V Mail Groups Assigned Request Product Support Website Test PDR for PDR Manual Jump To Page lofi Figure 2 6 Go QUICK FIND This field is used for searching requests by the PDR Request ID number or Vendor number Select the necessary radio button enter the Request Id number in the box and select GO The figure described in 4 will appear with the required information SEARCH AGENTS This field is used for searching for requests REPORT AGENTS This field is used for creating custom reports REQUEST AT A GLANCE This field shows the most important factors of a request a OPTIONS 1 ADD NOTES Select this option and GO to add notes 2 VIEW NOTES Select this
13. ield allows the report to be limited to who the request was Requested By The drop down menu allows the Requested By report to be filtered by the following options And Or ASSIGNED TO This field allow the report to be limited to who the request was Assigned To The drop down menu allow the Assigned To report to be filtered by the following options And Or STATUS This field allows the report to be limited to the current Status of the request For a list and definitions of the status types see the Request Overview section Additional options are given to include or exclude from the report The options are as follows Include Pending Sign Off Hide Completed Assignments Display Vendor Number Print Only w Vendor Number SORT BY This field allows the report to be sorted by one of the options from the drop down menu The drop down menu filters by any of the fields listed on the form VIEW AS This field offers two options for export of the report The first option is to view the report as a Web Page The second option is to view the report as Microsoft Excel This will allow the report to be view in a Microsoft Excel format This field defaults to the Web Page format SAVE AS REPORT AGENT This field allows the report criteria selected to be saved for future use Enter a descriptive title in this field This will be saved under the Report Agents field o
14. in figure 1 3 will appear Enter the notes to appear on the request Note All users with access to the request will be able to view and will also receive notification of notes attachments added SEND ME A RECEIPT To receive an e mail receipt of this note check the box SPELL CHECK Select the Spell Check option before selecting the Submit button Note Once a note has been added it can not be edited or deleted Select the Submit button once the note has been checked for spelling and is ready to be added to the request The note will be time and date stamped when added to the request http Avww wncsupport com Add Notes Microsoft Internet Explorer File Edit View Favorites Tools Help d 3 Send Me A Receipt D Figure 1 3 Y Lis e lt O lt j O O lt ADD UPLOAD FILE ATTACHMENT Select the Browse button to attach any documents pertaining to an existing request ex screen prints forms e mail correspondence etc EXCLUSIONS Do not use the symbol in the title of the attachment as certain systems do not recognize this symbol Additionally do not attach MDI files Microsoft Imaging Files as certain systems do not recognize this file type Note If the documents to be attached are available at the time of submission they can be attached at that time Select the Add File Attachments button during Part II of the New Request process Once selec
15. lp Request Title Test PDR for PDR Manual Request Type Product Development Request System Product Support Website Menu Task Code Signed Off By Error Code Nicole Houston v View Complete Request Add To Request Q Q Figure 1 6 Fe EE ee ris Took He Your Kama MHic le Houston Er peran Pieeos enter tha d kaila regarding ara updates ar modA astera ta this qua Figure 1 7 T 12 13 14 A pend Fagur KEYWORD This field allows the search to be limited to one or more keywords This field is case sensitive USE COMPARISON This drop down menu is associated with the Keyword field It allows for the Keyword search to be filtered by the following options And and Or SORT BY DATE These fields allow the search criteria to be limited to specific date ranges REQUEST DATE S This field allows the search to be limited to a Request Date s range COMPLETED DATE S This field allows the search to be limited to a Completed Date s range REQUEST ID S This field allows the search to be limited to a Request Id s range The drop down menu filters the Request Id s with the following options lt gt gt gt lt or lt VENDOR NUMBER S This field allows the search to be limited to a Vendor Number or Ticket Number The drop down menu allows the Vendor Number search to be filtered by the following Equals Starts With Ends
16. mplete Requests Show records per 6 Default Search Agent D o Access Databases AS 400 BASS Cisco Telephony F Gap Express iClient IDMI PTS Chubb IDMI PTS Investors C row PTS Lender Placed IDMI PTS PFIP Excess Flood o Lender Tracking System Networking Personal Computer o Precise Claims Site Product Support Website F WNC Claims System Save Update o Dallas TX o Lancaster TX Miami FL Pasadena CA Figure 2 2 V Q lt F LLJ V x Lil V gt S mo pg a Bete cna ro aes 6 Wrens VENDOR Reflects the number assigned to the request by external Developers To open a request enter the request id number in the Quick Find field shown in figure 2 3 This search feature can be found on the upper left side of the Home page 1 Select the PDR radio button to search the request by PDR TSR Request ID number 2 Select the Vendor radio button to search the request by Vendor Ticket number If the request is being worked on by internal Developers a Vendor number is not applicable 3 Select the GO radio button to complete the search 4 The screen in figure 2 4 will appear showing an overview of the request For a more detailed view of the request select the PDR Request Id number or select View Request from the drop down menu and select GO The request in document form is shown in figure 2 5 The field descriptions are listed
17. n the left side of the Home page Select the Build Report button to complete the process Note If there are too many errors to be revised the Reset Form button can be used to clear the form Request Date s From MM Er ia RE Request Typals i Systems qj General Desktop Support Access Databases AS 400 Network Support Request Product Development Request BASS Technical Service Request Cisco Telephony Departments Requested By a 6 And y Adrian Ruiz i Ali Fiddler Amador Rivera Anabel Quinones Assigned To Status 7 Request Assigned Request Deleted Request T Include Pending Sign Off 8 T Hide Completed Assignments T Display Vendor Number C Print Only w Vendor Number had optional 4a Save As Report Agent Po optional Figure 1 9 Y lt Ld Q lt x O A LL x m lt N a a4 Q A AN To View or Create a Mail Group for request notification purposes select the button from the tool bar variation of the list shown if figure 2 0 will appear The column button ae ip SE e Sr 9 ii 4 descriptions are listed below Bordargaur Eru E a COPA L HOH FPAR Fri ueia a a ra Private Ji pi Escas Flood Drvaka A H SEELI Private A H 1 LIST NAME This column lists the names of e mail groups available 7 a p 2 STATUS This column shows the groups available to each user If the group is marked Private only S SA k
18. ntifies the request Priority ranging from low to immediate RE OPENED Reflects the number of times the request has been Re Opened REQUESTED DUE DATE Reflects the Requested Due Date or deadline entered by the requestor REQUEST ID Identifies the request by a number assigned to the request after it is submitted Note this number for tracking search purposes DATE SUBMITTED Reflects the date in which the requestor submitted the request SUPERVISOR Identifies the supervisor of the requestor Note If the field shows None Required a supervisor has not been chosen for this user for notification purposes If this field is blank the request is CON DNDN being handled by internal Developers therefore it is not applicable REQUESTED BY Identifies the user that submitted the request DATE APPROVED Reflects the date in which the system owner Approved the request for Developer assignment purposes APPROVED BY Identifies the user who approved the request Most likely this will be the system owner of the system referenced in field c EST COMP DATE Estimated Completion Date Reflects the date in which the request is estimated to be completed ASSIGNED TO Identifies the Developers the request has been Assigned to DATE COMPLETED Reflects the date the requestor Signed Off on the request EST HOURS Estimated Hours Reflects the estimated number of hours the Developers anticip
19. nts 9 Adrian Ruiz Ali Fiddler Amador Rivera Anabel Quinones Braden Daniels To select multiple users hold down the CTRL key while selecting employees Upload Upload File s Reset De 4 F Your files have been uploaded to the web server Figure 1 4 Y lt Lu mim QO z lt O lt j O A lt Sign Off v PDR Pending Sign Off Low Product Support Test PDR for PDR 5707 Website Manual Figure 1 5 1 Select Sign Off from the drop down on a selected request shown in figure 1 5 Select the GO button After selecting GO the screen shown in figure 1 6 will appear Select one of the following options a VIEW COMPLETE REQUEST Select this button to View Complete Request before signing off b SIGN OFF Select this button to Sign Off on a completed request c ADD TO REQUEST Select this button to add a note to the request The screen in figure 1 7 will appear The following options will appear in the drop down menu Closed by Unauthorized Person Closed in Error Program Error Request Revision Note Adding a note in this section does not automatically sign off a request After adding a note to the request the Sign Off button must be selected to Sign Off on the request http Avww wncsupport com Request ID 5 0 Microsoft Internet Explorer DAR g Snagit g A File Edit View Favorites Tools He
20. option and GO to view the note section of the request 3 VIEW DEVELOPER LOG Select this option and GO to view the notes and progress of the Developers o LOGOUT Select this button from the tool bar to log out of the system Be sure to select this button when logging out rather than closing the window This affects the tracking of logged in users USER MANUAL Select this button from the tool bar to view the user manual for this system NEW REQUEST Select this button from the tool bar to create a new request Se 0 SEARCH REQUESTS Select this button from the tool bar to search for a request or to create a Search Agent 11 FILE UPLOADS Select this button from the tool bar to attach files to a request 12 REPORT WIZARD Select this button from the tool bar to create a report 13 MAIL GROUPS Select this button from the tool bar to view edit Mail Groups private to a users log in 14 USER SETTINGS Select this button from the tool bar to reset the log in password or to view the users 4 VIEW REQUEST Select this option and GO to view the request in document form as shown in the individual restrictions and permissions Request Overview section 5 SIGN OFF Select this option and GO to sign off on the request SHOW HIDE Select this button from the tool bar to minimize the portion of the screen containing the Quick Find feature the Search Agent feature and the
21. p Support Network Support Request Product Development Request BASS Technical Service Request Cisco Telephony Access Databases 4S 400 Compliance Issue DBISAM Engine Error 8963 Input Error Lender Carrier Account Cx New Add menu item Error Aggregate Modification 8 AS 400 System Requested By ORE Accounting Claims Commercial Property Compliance Adrian Ruiz Ali Fiddler Amador Rivera Anabel Quinones Ann Morlan nna Chambers Beth Aviles Ali Fiddler Anna Chambers Ed Buringrud Erick Aguilar di Supervisor n Ali Fiddler Status QA Reauest assigned request Completed Request Declined Request Deleted Request Ali Fiddler Anthony Yates Braden Daniels Bruce Beach z optional optional oO Include Pending Sign Off oO Hide Completed Assignments Figure 1 8 V u lt Lhd Q lt aL Q lt Li V Y Y Lhd gt Q LLI z lt kial V 10 11 REQUEST DATE S This field allows the report to be limited to a Request Date s range REQUEST TYPE S This field allows the report to be limited to the Request Type s SYSTEMS This field allows the report to be limited to the System DEPARTMENTS This field allows the report to be limited to the Department in which the request pertains to REQUESTED BY This f
22. ssues or to reset a username or password in any given system Product Development Support This request is dedicated to developing and enhancing any system Select this option for requests such as adding forms updating information or enhancing processes Technical Service Request This request is dedicated to any problems or issues in any system Select this option for requests such as reporting incorrect information within any system Cold Fusion Errors or any other errors generated by the system Request ID The number assigned to the request once submitted Note this number for tracking search purposes 11 System Owner The individual who both oversees and enhances a particular system The system owner is responsible for assigning new requests to Developers tracking requests and troubleshooting planning the correction of any issues within the system Ticket Number Also known as a Vendor Number this number is assigned to a request by external Developers Not all requests will be worked on externally therefore a Ticket Number is not always applicable User An individual who uses the Product Support System Vendor Number Also known as a Ticket Number this number is assigned to a request by external Developers Not all requests will be worked on externally therefore a Vendor Number is not always ap plicable gt a lt V v O Q
23. ted the screen in figure 1 4 will appear ATTACH TO TICKET Select the Request Id number from the drop down menu to attach documents to Note A user is only able to attach documents to requests that they are listed on VIEW THIS TICKET Select this button to view the request This tool helps to verify that the document is being attached to the correct request Note Once attached a document can not be removed from a request ADDITIONAL COMMENTS Enter any additional information pertaining to the attachment This will appear in the note section of the request SEND AN E MAIL TO Select from the drop down menu any employees to be notified of this attachment Note This is only for employees not already listed on the request All employees listed on the request will be notified of all notes and attachments added UPLOAD FILE S Select this button to complete the attachment process YOUR FILES HAVE BEEN UPLOADED TO THE WEB SERVER This symbol and note will appear if the document was successfully uploaded Note A known problem exists with the Uploading Files feature Occasionally when uploading a file an error message appears advising of a server error This is a glitch within the system Please verify whether the document was successfully attached before attempting to re attach This will avoid duplicate attachments Fle ex ta rte oa cc peach To M view This Ta S Additional Comme
24. tions are listed below 1 MAIL GROUP NAME Enter a descriptive title for the Mail Group or al r 2 GROUP TYPE Select the accessibility of the Mail Group If the group is for personal use only Charleen Crawford select Private to My Login from the drop down menu If the group will benefit multiple users on the Charles Kemp Product Support System select Public to Everyone from the drop down menu soir onan 3 AVAILABLE EMPLOYEES Select and double click an employee to add to the list Once selected Danielle Finn aa the name will be removed from the Available Employee box and placed in the Members of Mail Group box To remove an employee from the iene of the Mail Group box double click the em 4 Save Ma Group ployee and they will be returned to the Available Employees box Figure 2 1 Y A O ad oul j lt Select the Save Mail Group to complete the process Note Select Clear to remove any employees in the Members of Mail Group box and clear the form User Settings PASSWORD This field is used to reset change the log in password Enter the Current Password the New Password and confirm the New Password DEFAULT SYSTEM This field is used to specify which system the New Request form defaults to in the New Request process DEFAULT REQUEST TYPE This field is used to specify which Request Type
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