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Novatel MiFi 500 User Guide

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1. MiFi NOVATEL WIRELESS MiFi Powered Data Link Displays and allows you to change data link information Click Save Changes to save any updates Sprint aiil Sprint M Sign Out A MiFi Home 1 Settings B B Connected Devices ES e Mobile Network EOM Gg i Mobile Settings Modem DataLink SIM LOS Settings Data Link GPS Access code Service code SPC MSL Username sreeswenebetecn ype teese 3G NAI Q ou Password 3G NAI password Customer Support Realm sprintpcs com Primary HA Changing these settings may prevent internet access Secondary HA aaa Changing these settings may prevent internet access HA shared secret MiFi NOVATEL WIRELESS MiFi Powered Managing the MiFi 500 40 a SIM Allows you to lock the SIM card inside your device using a PIN Select Enable PIN lock from the Desired action dropdown menu and enter your PIN in the Enter current PIN field Click Save Changes Sprint A MiFi Home rog Settings t Sprint I Sign Out i Connected Devices WiFi Device Device Mobile Network Router Mobile Settings Modem DataLink SIM rO Settings i The SIM card inside your MiFi device can be locked using a PIN If the SIM card is locked you must enter the PIN below before you are able to connect to the internet SIM status Ready 0 Desired action Enable PIN lock v Enter current PIN Contact your service provider for the oe Ipp default PIN 3 attempts remai
2. MiFi 500 Basics 4 Getting Started with MiFi 500 Getting started with your MiFi 500 is easy See the following topics for instructions Accessing the Network Accessing the network using LTE can be both faster and more efficient than 3G or Wi Fi Actual throughput speed and coverage may vary Speed claims not applicable when roaming LTE With LTE bandwidth 800 MHz 1900 MHz and 2500 MHz you can get the broadband speed you require to work efficiently outside the home or office You can connect to the Internet access your corporate intranet check your email and download attachments at speeds that are up to 10 times faster than 3G LTE Mobile Broadband with LTE Download typical download speeds of 5 12 Mbps Upload typical upload speeds of 2 5 Mbps 3G Mobile Broadband with EVDO Rev A Download typical download speeds of 600 kbps 1 4 Mbps with bursts up to 3 1 Mbps Upload typical upload speeds of 500 800 kbps with bursts up to 1 8 Mbps Wi Fi 802 1 1b g n 802 11b uses the 2 4 GHz frequency with a bandwidth of 11 Mbps 802 11g uses the 2 4 GHz frequency with a bandwidth of 54 Mbps 802 11n uses the 2 4 GHz frequency with a bandwidth of 150 Mbps Actual throughput speed and coverage may vary Speed claims not applicable when roaming Using Your MiFi 500 for the First Time Your MiFi 500 is quick and easy to set up To get started using your MiFi 500 for the first time 1 Confirm your computer me
3. ee w Db A message displays confirming that your password has been changed Next time you sign in to MiFi Settings you need to use the new password Managing the MiFi 500 21 Sprint wa Sprint ff Sign Out A MiFi Home 50 Settings 8 B n E wiri Device Mobile Network Router Network Router Preferences Web Interface Backup and Restore Software Update LOJ Settings GPS Your changes were saved successfully About i You can change the password for this MiFi 500 Web Interface Customer Support Display Password If on the Web Interface Password can be read on the display ON mm Change Password Enter current password You will be locked out if you enter an incorrect password too many times Enter new password Use at least 6 characters Confirm new password MiFi NOVATEL WIRELESS MiFi Powered Tip Record your Web Interface password If you forget it you have to reset the MiFi 500 before you can use MiFi Settings See How do I reset the MiFi 500 back to factory settings Your Wi Fi name and password can be found on the MiFi display by pressing the OK button Menu on the Menu screen to display the Wi Fi icon then pressing the OK button More to display your Wi Fi name and password USB Tethering Driver for Windows XP Click on USB Tethering Driver for Windows XP to download the driver for Windows XP This driver is only needed if you use a USB cable to connect the MiFi 500 to a Windows XP computer
4. Available applications and se rvice m N iFi 500 LTE by MIWTEL WIRELESS n Sprint s are subject to change at any time Table of Contents MiFi 500 Basics 0 2 ccc c ccc ccc cece eeccccceeeeeeccececeeeeeccceeceeeeeccceeeeeeecceseeeeees 1 System Requirements 00 0 c cece cece cece cece cececceceeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeees 1 Your MiFi 500 s Layout 22000 e cece cece ccc eeeeeeeeeecceeeeeeeseseeessees 1 Status Bar 2 22 c cece eee eee cece eee eee ceeeeeeecccceeeeseecceeeeeees 3 Power Management ccccccccccccccccccccecececeeceeeecececeececescecceecccecccceeeeees 4 Caring for Your MiFi 500 22 2222 cece ccc ccc ccc ccc cece eee ceeeeceeeeeeteteeeeeeteeeeeeees 4 Getting Started with MiFi 500 aoaaa ccc ccc cece cence eee cece cece ceeeeeeeeeeeeeees s Accessing the Network 2 22 oo eee cece cece cence eee cc cece ee eeeeeeeeeeeeeeeeeeeeeeeeeeeeees s E A 5 Using Your MiFi 500 for the First Time 00 0 0 c cece cece ccc cece cece cc cceccececteeeeeeeees O Insert and Charge the Battery 1 002000 ool ccc ccc ccc aoaaa aoaaa oaao aa aa nananana 6 Battery Removal 2 2 2 2 eee ene cece cece eee e eee cece ceccecceecceeceeeeeeeees T Battery TipS a nce seer cree peace sneer panes cere ecune en 0000000000000 0a oono arraroan oaoa o rororo T Remove the LTE SIM Card 0 0 2 2 2 000000000000 0a 00a roan 0222o ar22 8 Power the MiFi 500 On and Off aaa
5. O GPS ae eee a as i Changes made to these Wi Fi settings may require you to reconnect your Wi Fi devices to this MiFi 500 s hotspot using the new settings paste Basic Settings Wi Fi name ib WA This is also known as the SSID Customer Support Wi Fi password u mee 8 63 ASCII characters For greater security mixt f digits upper case lower case and other symbols Maximum Wi Fi connected 10 z devices Show Advanced Settings Devices connected to your MiFi 500 s Wi Fi network use data from your data plan Performance may vary with the number of devices NOVATEL WIRELESS MiFi Powered Click Save Changes whenever you make a change to finalize and save the new setting s To display advanced settings options click Show Advanced Settings Advanced Settings contains the following sections Channel Set to Automatic unless you need to choose a particular channel for your environment 802 11 Mode Use this setting to change the Wi Fi mode If all of your devices support 802 11n select 802 11n only option for the best performance Otherwise leave the setting at its default value Security Select the desired option for Wi Fi security WPA2 is the latest and most secure method and should be used if possible None allows other people to monitor your Wi Fi traffic and use your data plan to access the Internet and should be avoided if possible Display Wi Fi Name Enable to show the Wi Fi name on the display Disabl
6. Block Button Click Block to disconnect a connected device and prevent it from reconnecting The blocked device then appears in the Blocked List This option is available for use with each connected device except for your own device and any device connected via Managing the MiFi 500 USB Connected Devices i View devices cumently connected to your MiFi device Blocked devices are also displayed Connected Devices 2 Devices MAC address Device_1 CaF IPw4 P Block Link Local address MAC Device 2 O rvs a sss ei oe l Blocked Devices There are cumently mo blooded devices Blocked List This lists any devices you have blocked Note that since these devices are not currently connected and are blocked from connecting they do not have an IP address Instead they are identified by their name and MAC address Fi Connected Devices i View devices curently connected to your MiFi device Blocked devices are also displayed Connected Devices 1 Device Devices MAC address Device 1 OIF IPv P Bion Link Local address Blocked Devices Unknown Unblock Unblock Button Click Unblock to unblock a previously blocked device freeing it to connect again The unblocked device is deleted from the Blocked List and will reappear in the Connected Devices list when it connects Fi Connected Devices e Li View devices cumently connected to your MiFi device Blocked devices are also displayed Connected Devi
7. GPS Turn on to activate the MiFi device location services u OFF About Customer Support MiFi NOVATEL WIRELESS About The About page displays information about your MiFi 500 including your mobile and model numbers MEID Web interface address and password Accessing the About Page from the Device You can access information about your MiFi 500 on the MiFi device 1 To view detailed information about your MiFi 500 press the OK button on the Home screen to select Menu and to display the Menu screen 2 Use the navigation button to scroll to the About icon and press the OK button More to open the About screen and display your mobile phone model and MEID numbers Managing the MiFi 500 45 will y ilk About Abo ut Sprint E 7 Mobile se Ar AAA i 4 CH GE or a Monet Nir s560 3 Press OK to select More and display a message stating that you can configure your MiFi 500 with your Web browser 4 Press OK to select More again and to display the Web Interface address and Web Interface password 5 Press OK to select Exit and return to the MiFi Menu screen Admin Admin About You can configure this http is printhotspot MiFi device with your Password admin TTE UPE A Web Browser Accessing the About Page from the Web Interface You can also access information about your MiFi 500 on the MiFi Web Interface The About page allows you to view detailed information about MiFi network status device specific in
8. Mobile Network Log SECTE No log data available Refresh Clear Logs MiFi NOVATEL WIRELESS MiFi Powered Enable System Logs 1 Select the checkbox next to Enable logs Logs Enable logs nable logs fr Delete system log After 3 days w Mobile Network Log is lost upon shutdown 2 Click Save Changes Logs Enable logs v Delete system log After 3 days w Mobile Network Log is lost upon shutdown anche Disable System Logs Managing the MiFi 500 50 1 Deselect the checkbox next to Enable logs Logs Enable logs a Delete system log After 3 days w Mobile Network Log is lost upon shutdown 2 Click Save Changes Logs Enable logs vV Delete system log After 3 days w Mobile Network Log is lost upon shutdown senha Delete System Log 1 Select the checkbox next to Enable logs Logs Enable logs After 3 days w Mobile Network Log is lost upon shutdown Delete system log 2 Select the appropriate time period for the deletion of system logs from the dropdown menu next to Delete system log Logs Enable logs v Delete system log After 3 days w Mobile Network Log is lost upon h shutdown After 1 day After 2 day 3 Click Save Changes Managing the MiFi 500 51 Logs Enable logs v Delete system log After 3 days w Mobile Network Log is lost upon shutdown Customer Support Manage your account and obtain more information about your MiFi 500 device on the MiFi Web Interf
9. Status Bar The status bar at the top of the MiFi 500 display screen provides device and service status information Status Icons None The MiFi 500 is powered off or not receiving power or the screen is in power saving mode Status Bar Network Signal anll More bars indicate more signal strength Strength Activity Indicator If this icon is displayed data is being transferred between your MiFi 500 and the network If this icon is displayed your MiFi 500 is roaming Connected Gag The number of connected devices displays to the right of the icon Devices Battery More white on the battery indicates more battery life Carousel Scroll and select the icon to display the Wi Fi name password and URL Connected Scroll and select the icon to display the number and IP address of Devices connected devices Mobile Network 4b Scroll and select the icon to display the technology network operator signal and preferred network Software Scroll and select the icon to display the current software version date and Update time of last check for updates and to check for current software updates About Scroll and select the icon to display the mobile number model number MEID URL and Admin Password for your MiFi 500 Wi Fi Protected Scroll and select the icon to enable WPS Setup MiFi 500 Basics 3 Home Scroll and select the icon to return to the MiFi 500 Home page and to access menu options Power Management Power managem
10. Tools See My Account amp Tools Help amp Support See Help amp Support Manage My Device You can manage your MiFi 500 device using the Manage My Device menu The Manage My Device menu contains the following options Customize my Wi Fi Settings Change my Web Interface Password Managing the MiFi 500 19 USB Tethering Driver for Windows XP Manage My Device My Account amp Tools Help amp Support Ey Customize my Wi Fi My Sprint Account amp Community Forums amp Settings Coverage Map Device Support Page Change my Web Data Calculator amp User Guide Interface Password USB Tethering Driver for Windows XP amp These links take you to external content where data fees may apply Customize my Wi Fi Settings Clicking on Customize my Wi Fi Settings will take you to the Wi Fi menu on the Settings page where you can customize Wi Fi profiles and view details about the devices connected to your MiFi 500 See Wi Fi for more information g Sprint M SignOu Sprint ue A MiFi Home rog Settings B Connected Devices Wi Fi BD me Ue yew O aa ET E i Changes made to these Wi Fi settings may require you to reconnect your Wi Fi devices to this MiFi 500 s Wats i e Settings hotspot using the new settings Basic Settings GPS Wi Fi name Sprint MIF1500 XYZ This is also known as the SSID Wi Fi password es tea 8 63 ASCII characters i Aou For greater security use a mixture of digits
11. and higher system capacity It is a fully backward compatible standard and remains interoperable with deployed EV DO networks and devices around the world Rev 0 provides access to mobile devices with forward link speeds of up to 2 4 Mbit s and reverse link speeds up to 152 kbit s For more information visit www cdg org EV DO Rev A CDMA EV DO Rev A is a leading edge wireless technology with higher data rates and higher system capacity It is a fully backward compatible standard and remains interoperable with deployed EV DO networks and devices around the world Rev A provides access to mobile devices with forward link speed of up to 3 1 Mbit s and reverse link speeds up to 1 8 Mbit s The increased data rates on Rev A s physical layer enable richer applications and services For more information visit www cdg org Firmware A computer program embedded in an electronic device Firmware usually contains operating code for the device GB Gigabyte A multiple of the unit byte for digital information storage Usage depends on context When referring to disk capacities it usually means 109 bytes It also applies to data transmission quantities over telecommunication circuits Hotspot A Wi Fi 802 11 access point or the area covered by an access point Used for connecting to the Internet Glossary 64 HTTP Hypertext Transfer Protocol An application level protocol for accessing the World Wide Web over the Internet HTTP
12. defects or errors in the Products due to accident abuse misuse or negligent use of the Products or use in other than a normal and customary manner environmental conditions not conforming to Novatel Wireless specification of failure to follow prescribed installation operating and maintenance procedures II defects errors or nonconformities in the Product due to modifications alterations additions or changes not made in accordance with Novatel Wireless specifications or authorized by Novatel Wireless III normal wear and tear IV damage caused by force of nature or act of any third person V shipping damage VI service or repair of Product by the purchaser without prior written consent from Novatel Wireless VII products designated by Novatel Wireless as beta site test samples experimental developmental reproduction sample incomplete or out of specification Products or VIII returned products if the original identification marks have been removed or altered Safety Hazards Do not operate the MiFi 500 in an environment that might be susceptible to radio interference resulting in danger Environments that are to be avoided include Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices Always turn off the host device when instructed to do so or when you suspect that it might cause interference or danger Where explosive atmospheres might be present Do not operate
13. upper case lower case and other symbols Customer Support Maximum Wi Fi connected 10 v devices Show Advanced Settings A Devices connected to your MiFi 500 s Wi Fi network use data from your data plan Performance may vary with the number of devices Fi NOVATEL WIRELESS MiFi Powered Change my Web Interface Password Clicking on Change my Web Interface Password will take you to the Web Interface section of the Device menu on the Settings page The Web Interface page enables you to set the Web Interface password This is the password you use to sign in to MiFi Settings To change the Web Interface password Managing the MiFi 500 20 1 Enter your current password in the Enter current password box afl Sprint ign Ou Sprint I A MiFi Home rol Settings o B Connected Devices UES Device PETC a oT Preferences Web Interface Backup and Restore Software Update oF gt Settings i You can change the password for this MiFi 500 Web Interface Display Password i About If on the Web Interface Password can be read on the display ON Lm Change Password Customer Support g You will be locked out if you enter an Enter current password incorrect password too many times Enter new password Use at least 6 characters Confirm new password NOVATEL WIRELESS Enter your new password in the Enter new password box Re enter your new password in the Confirm new password box Click Save Changes
14. Home ro Settings z B Connected Devices eam Device WEEE a ET EL Preferences Webinterface Backup and Restore Software Update e Settings i You can change the password for this MiFi 500 Web Interface Display Password i About If on the Web Interface Password can be read on the display on al ratte SEE Change Password Enter current password You will be locked out if you enter an incorrect password too many times Enter new password Use at least 6 characters Confirm new password m MiFi NOVATEL WIRELESS MiFi Powered 6 Enter your current Web Interface Password in the Enter current password field Getting Started with MiFi 500 12 7 Enter your new password in the Enter new password field and re enter to confirm in the Confirm new password field 8 Click Save Changes i sl Sprint Hi Sign Out Sprint 4 MiFi Home n Welcome to your MiFi 500 LTE B Ar EE by Novatel Wireless Devices Wireless number ry Settings Network status Dormant Time connected 00 00 28 47 Q GPS Data used 130 99 KB O vo Customer Support Manage My Device My Account amp Tools Help amp Support Customize my Wi Fi My Sprint Account amp Community Forums amp Settings Coverage Map Device Support Page Change my Web Data Calculator User Guide Interface Password USB Tethering Driver for Windows XP amp These links take you to external content where data fees may apply Miri NOVATE
15. My Account amp Tools You can manage your MiFi 500 account and tools using the My Account amp Tools menu The My Account amp Tools menu contains the following options a My Sprint Account Coverage Map Data Calculator Managing the MiFi 500 22 Help amp Support Manage My Device My Account amp Tools Customize my Wi Fi My Sprint Account amp Community Forums amp Settings Coverage Map Device Support Page Change my Web Data Calculator User Guide amp Interface Password USB Tethering Driver for Windows XP amp These links take you to external content where data fees may apply My Sprint Account Click on My Sprint Account to manage your account pay your bill purchase accessories and more Register at www sprint com Coverage Map Click on Coverage Map to access the Sprint coverage map Data Calculator Click on Data Calculator to estimate your data usage and select the best plan to meet your data requirements Help amp Support You can get help and support for your MiFi 500 device using the Help amp Support menu The Help amp Support menu contains the following options Community Forums Device Support Page Access User Guide Manage My Device My Account amp Tools Help amp Support Customize my Wi Fi My Sprint Account amp Community Forums amp Settings Coverage Map Device Support Page Change my Web Data Calculator User Guide amp Interface Password
16. Sign In in the upper right corner of the window and type your MiFi 500 Web Interface Password in the Password field and click Sign In to display the MiFi 500 Home page See MiFi 500 Home You are now able to customize your MiFi 500 Settings configurations Sign In Page The Sign In page is the first page you see after connecting and prior to signing in You can access more information after you sign in Managing the MiFi 500 16 Sprint at Sprint mi MiFi 500 Web Interface Sign in to continue Please enter the MiFi 500 Web Interface password forgot the Web Interface Password A You will be locked out if an incorrect password is used too many times Home Sign In Type the Web Interface Password in the Sign In field at the top right corner of the window Click Sign In Tip The default password is found on the MiFi 500 by pressing the OK button Menu on the Menu screen to display the Wi Fi icon then pressing the OK button More to display your Wi Fi name and password If you forget your Web Interface Password click I forgot the Web Interface Password anda reminder will appear telling you where to find your password Click OK forgot the Web Interface Password x The Web Interface password for this device can be viewed on the display Use the About option in the menu to view the current password Managing the MiFi 500 17 Menu Panel The Menu Panel is the primary navigation
17. USB Tethering Driver for Windows XP These links take you to external content where data fees may apply Managing the MiFi 500 23 Community Forums Click on Community Forums to follow share and participate in Business Community blogs polls and discussions Device Support Page Click on Device Support Page to join and discuss the latest news in Sprint products services and more Access User Guide Click on User Guide to access an online version of the MiFi 500 User Guide Connected Devices You can view and edit Wi Fi enabled connected devices that are currently connected to your MiFi 500 as well as any currently blocked devices Manage Connected Devices from the Device You can view and edit connected blocked devices on the MiFi 500 device 1 Todisplay Wi Fi enabled devices currently connected to your MiFi 500 press the OK button on the Home screen to select Menu and to display the Menu screen 2 Using the navigation button scroll to the Connected Devices icon and press the OK button More to open the Connected Devices screen and display devices currently connected to or blocked from connecting to your MiFi 500 3 Press the OK button to Exit the Connected Devices screen and return to the Menu screen will y LE Connected Devices Connected Devices Dey ICE 2 Sprint ie yi J Poe E LTE A will Qi 4b mo eee Manage Connected Devices from the Web Interface You can also view and edit connected blocked de
18. identifier for this connected device Link Local address If the connected device supports IP v6 the Link Local IPv6 address is displayed Pencil tool Edit Allows you to edit a connected device name or type Block Allows you to block a device Edit a Connected Device To edit a connected device 1 Click the pencil tool A page opens allowing you to edit a connected device Managing the MiFi 500 25 7 at Sprint f Sign Ou Sprint AX mii Home 1 Connected Devices B Connected Devices Ci View devices currently connected to your MiFi device Blocked devices are also displayed Connected Devices ro Settings Other v set v Blocked Devices There are currently no blocked devices w About Customer Support NOVATEL WIRELESS MiFi Powered 2 Select the appropriate change from the Connected Devices dropdown menu Connected Devices o i View devices currently connected to your MiFi device Blocked devices are also displayed Connected Devices T Game System Home Entertainment 3 Click the checkmark to finish editing the device Connected Devices v i View devices currently connected to your MiFi device Blocked devices are also displayed Connected Devices Blocked Devices There are currently no blocked devices Blocked Devices You can view and edit blocked devices using the Blocked Devices menu The Blocked Devices menu contains the following menu options
19. port filtering 43 port forwarding 43 S Safety Hazards 60 Settings 28 Display 28 Web Interface 29 Sign In 15 17 Sign of Life LED 4 SIM Card 8 Software current software 37 last update 37 update history 37 update PRL 37 update profile 37 Software Update 3 29 37 SSID 30 57 66 Status Bar 3 Status Icons 3 Support 19 23 System Requirements 1 T Technical Support 56 Troubleshooting 53 common problems and solutions 53 first steps 53 68 Overview 53 Turn Off 9 Turn On 9 Unblock Button 27 USB AC charger 4 USB Tethering Driver 19 22 Use After Setup 10 User Guide 23 W Warranty 59 Web Interface Password 19 20 Wi Fi 1 3 5 6 9 11 15 17 19 20 22 24 30 34 35 45 49 56 57 64 66 802 11 Mode 32 advanced settings 30 32 broadcast Wi Fi name 32 connected devices 30 32 connections 31 display Wi Fi name 32 display Wi Fi password 32 mode 32 multimedia 33 name 9 30 31 network 10 password 9 10 30 31 privacy separation 32 range 33 security 30 32 Wi Fi Protected Setup application 44 WPS 33 Wireless Communications 59 WPS 44 Index 69
20. the Wi Fi icon then pressing the OK button More to display your Wi Fi name and password The default Web Interface Password is admin wll y bis Wi Fi Sprint LTE To change your Wi Fi Name Password from the MiFi Home page select Manage My Device gt Customize my Wi Fi Settings Enter the new Wi Fi name in the Wi Fi name field and the new Wi Fi password in the Wi Fi password field Click Save Changes You will need to reconnect to the MiFi 500 using the new Wi Fi Name Password Getting Started with MiFi 500 11 Sprint tl Sprint M Sign Out MiFi Home rog Settings g B Panne EIE Wi Fi DIe Ue EEO O One LOJ Settings Changes were saved successfully ars Q Changes made to these Wi Fi settings may require you to reconnect your Wi Fi devices to this MiFi 500 s hotspot using the new settings i About Basic Settings Wi Fi name ee This is also known as the SSID Customer Support Wi Fi password w eee 8 63 ASCII characters For greater security use a mixture of digits upper case lower case and other symbols Maximum Wi Fi connected 10 v devices Show Advanced Settings A Devices connected to your MiFi 500 s Wi Fi network use data from your data plan Performance may vary with the number of devices _ gt MiFi NOVATEL WIRELESS MiFi Powered 5 To change your Admin Password from the MiFi Home page select Change my Web Interface Password Spr int gt 4 Sprint Sign Out AR miri
21. the name and IP address of each connected device To display more detailed information for connected devices go to http sprinthotspot to open the Home page then Sign In using your Web Interface password Select Connected Devices from the Navigation panel to display additional details for all currently connected and blocked devices How do check the firmware version installed on my MiFi 500 Select Menu gt Software Update gt More to display the current version installed To check for new update select Check Now How do check the battery level of my MiFi 500 Check the battery icon on the status panel on the Home page of the MiFi 500 device How do turn off my MiFi 500 Press and hold the power button until the display shows the message Sprint MiFi Powering Down How can tell that my MiFi 500 is still on after the device screen goes off The blue LED to the left of the screen will flash to indicate that the device is still on My MiFi 500 just powered off without pressing the power button Why This may occur under any of the following circumstances a Pressing the Master Reset button a Restarting the MiFi 500 a Switching profiles a Restoring the configuration settings Battery depletion To restore battery power 1 Manually press and hold the Power button to turn it back on Troubleshooting 55 2 Ifthe battery is depleted charge the MiFi 500 with the AC charger How do reset the MiF
22. version The Wi Fi firmware version Web UI version The Web user interface version LCD UI version Displays the current user interface version PRI version Displays the configuration version currently applied to the MiFi 500 Sprint MiFi Home B Connected Devices 1 Settings GPS w About Customer Support O About Sprint f Sign Out Network Status Se Device Info Logs Wireless number Manufacturer Model Radio technology supported IMEI MEID ESN HEX Date activated Hardware version MiFi software version MiFi OS version Modem FW version Wi Fi FW version Web UI version LCD Ul version PRI version My oon om O Novatel Wireless Inc MiFi 5580 1xRTT EVDO LTE 01 02 1970 3 11 16 AM 20004 0 1 L1 75 M9x15SPE 4 28 1 1 2013 05 01 10 10 22 1 75 9x15SPE 4 28 1 1 2013 05 01 10 10 22 3 1 1 827 1 75 0000 1 75 0000 111 MiFi 49 Logs The Logs page allows you to enable or disable logs and to delete system logs Tip Logs record various operations and are used for troubleshooting and are not needed for normal MiFi 500 operation Sprint stl Sprint E Sign Out A MiFi Home i About B Connected Devices E EO o Logs i Logs are for troubleshooting and are not needed for normal operation 05 soro Logs a v GPS Enable logs Delete system log After 3 days w Mobile Network Log is lost upon d N shutdown ap About Customer Support
23. 2 2 22 c cece cece e cece eceeeeeeeees 28 Manage Settings from the Web Interface 22 2 cece ec eee ee ceceeeeeees 29 A meS 44 E o PEE EEE ETETE EEE 45 PO GSOS 45 Accessing the About Page from the Device 02 2 c cece eee ee ee ecceeeeees 45 Accessing the About Page from the Web Interface 2 0 0 0 cece eee eee eeeee eee ee 46 Customer Support to conce5ec dee ceu alates mete auaniesauunseeean dee useuslegaeutesakanAeenseoettieeeuenaset 52 Troubleshooting ssocnsssesssosnrinanis eroe A ondrar A AA AAO KOLA EADAE EE 53 DNET E RAEE EE EEEE ENE SEE E EEEN T E EEEE EAEE 53 COMO WO DISS ease ae he ea Re eh a a ee ude aa a 53 Technical SUpport ooer Se oe fess ein a cach nett a E Sas a A 56 Product Specifications and Regulatory Information _ 0 002 22 ccc cece annaa cccccccceeeeeeees 57 Product Specifications ccs isn sneer iets ahead oaaao aaao aaa cleus sedated de L ALALLA LLALL LAL aLa a ania eels eet 57 Regulatory Statements 0000000000000000000000000000 00000000000 oaoa anoano naroa ro nnro nannan 58 Wireless Communications 0 222222 fonts fA eee Ss et ce Os 8 8 ete res aoe fe n 59 Limited Warranty and Liability 222 22 aoaaa aoaaa nec cceccccceceeeeeeeeeeeeeeees 59 STe AN ns 742 0 AANEREN ET EE ENEE NERA AA A EEA EET 60 Proper Battery Use and Disposal yee cet su ssc se esses laps antes ten ba edt uae ot tla tes 61 OO VNGE MON MaUOl sateeveess toe ten iisti eases Stout ae s
24. Ensure you are connected to the MiFi 500 Ensure you have good signal coverage Ensure there are no errors displayed on the MiFi 500 device screen Make sure you are using the MiFi 500 in the correct geographic region Ensure that your wireless coverage extends to your current location Ensure you have an active subscription plan Restarting your computer and your MiFi 500 can resolve many issues Tip Before contacting support be sure to restart both your computer and your MiFi 500 and ensure that your SIM card is inserted correctly Common Problems The following are some common problems and solutions No service is available a Reorient your device If you are inside a building or near a structure that may be blocking the signal change the position or location of the device For example try moving your device close to a window Troubleshooting 53 You are outside your coverage area or there may be a problem with your account Check with your network operator The MiFi 500 has no power or the LED indicator does no come on when the power button is pressed Make sure the battery is properly seated in the device Make sure the battery is fully charged Plug in the AC charger for at least 3 5 hours forgot my Wi Fi password a Select Menu gt Wi Fi gt More to display the Wi Fi screen with your device name and Wi Fi password forgot my Web Interface password a Select Menu gt Wi
25. Fi gt More gt More gt More to display the Web Interface screen with the Web Interface URL and password cannot connect to my MiFi 500 Make sure the Network Signal Strength indicator displays at least one bar and that the type of network is displayed on the device Home page a Make sure your Windows Wi Fi adapter Mac AirPort is turned on Refer to your computer s Help if you need assistance Open your wireless network connection list a Windows Right click icon and select View Available Networks Mac Pull down list from AirPort icon b Windows Click Connect Mac Select the network name c When your device is connected to the network the Connected Devices icon in the status bar will show a connected device see the network name but cannot connect to my MiFi 500 Goto Menu gt Wi Fi gt More to check that you are using the correct Wi Fi password How do disconnect from the network a Goto hitp sprinthotspot to open the MiFi 500 Home page a Sign In using your Web Interface password a Click Sign Out Troubleshooting 54 How can find out how many users are connected to my MiFi 500 a Check the Connected Devices icon in the status panel on the Home page of your MiFi 500 The number of connected devices is displayed to the right of the icon How can get detailed information about the devices that are connected to my MiFi 500 Select Menu gt Connected Devices gt More to display
26. Fi password after the initial power up or a device reset 1 Power on your MiFi 500 2 Press OK to select Menu and display the Menu screen 3 Use the navigation buttons to scroll to the Wi Fi option and press OK to select More and display the Wi Fi screen Getting Started with MiFi 500 9 4 Press OK to select More and display your Wi Fi name and password will y ilk Fi LTE To connect to your MiFi 500 1 Turn on your Wi Fi enabled device and turn on your MiFi 500 using the power button The MiFi display will light up The MiFi 500 broadcasts its own wireless network and name 2 Open the Wi Fi application or controls on the computer or Wi Fi enabled device that you want to connect to your MiFi 500 and find the Wi Fi name Tip The steps to connect to a Wi Fi network vary depending on your operating system and whether you use the native application or third party software Generally you click an icon in the Windows notification area where you can select View Available Wireless Networks or click the Airport icon in the menu bar on a Mac If you are unfamiliar with wireless networking on your computer consult the computer help system 3 When prompted enter your Wi Fi password which can be found on the MiFi display by pressing the OK button Menu on the Menu screen to display the Wi Fi icon then pressing the OK button More to display your Wi Fi name and password The MiFi screen should now show an additional connected dev
27. IPv6 address assigned to the MiFi 500 device 4G LTE Network e Status Displays status values for the LTE network Possible status values are o Disabled Access to LTE networks is disabled o Not available No LTE network has been detected o Available LTE is enabled and an LTE network is available e Network operator Displays the name of the LTE network e Signal strength RSRP Indicates the strength of the LTE signal measured in dBm Higher absolute values indicate a stronger signal e Signal quality RSRQ Indicates signal quality Higher numbers indicate a better signal 3G Network eHRPD EVDO 1xRTT e Status e Network operator e Signal strength 1X e Signal strength EVDO e Technology e Ec lo Managing the MiFi 500 47 e SID Sprint MiFi Home B Connected Devices 1 Settings GPS w About Customer Support NOVATEL WIRELESS Device Info The Device Info page contains detailed information about your MiFi 500 The Device Info page i About t Sprint E Sign Out Network Status Device ino Logs Info Logs ti Information about your mobile network connection to the Internet Internet Connection Connection status Network name Technology Roaming Time connected Transmitted Received IPv4 IP address Mask Gateway DNS IPv6 IP address 4G LTE Network Status Network operator Signal strength RSRP Signal quality RSRQ Dormant Sp
28. L WIRELESS Using the MiFi Device User Interface Using the MiFi device user interface you can check your MiFi status and access icon based menu options by using the Navigation and OK buttons See Your MiFi 500 s Layout To view the current status of your MiFi 500 1 Press the Power button to turn on the MiFi 500 and display the Home screen The status bar is at the top of the screen Q16 Sprint LTE 2 Check the status indicators for network signal strength data traffic activity number of connected devices and battery strength Getting Started with MiFi 500 13 To access the icon based menu options 1 Press the OK button to display the carousel menu icons Wi Fi 2 Use the navigation buttons to move left or right to highlight the desired menu option then press the OK button More to open the highlighted option Continue to press the OK button to move through any additional screens Getting Started with MiFi 500 14 Managing the MiFi 500 Managing the MiFi 500 is simple You can manage monitor and customize your MiFi 500 settings directly on the MiFi 500 device or by using the MiFi 500 Web based interface Managing from the MiFi 500 Device You can manage your MiFi 500 on the MiFi 500 device itself 1 Power on your MiFi 500 by pressing and holding the Power button until the display lights and the Home screen displays Sprint LTE 2 Use the status bar to monitor network signal strength da
29. N Any changes or modification not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment MODIFICATIONS The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Novatel Wireless Inc may void your authority to operate the equipment Note The Radio Frequency RF emitter installed in your modem must not be located or operated in conjunction with any other antenna or transmitter unless specifically authorized by Novatel Wireless Inc RF Exposure Content FCC Equipment Authorization ID PKARNVWMIFI5580 This device is authorized for use in mobile and portable applications This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves For better signal reception coverage range and data throughput do not place the router near any physical obstruction including in a pocket or in close proximity of any object For RF Safety a mandatory minimum of 10 mm 1 cm should be maintained between the device and any part of a human body when using the device Increasing the separation between the device and the body will result in better reception and reduced exposure to radio energy Wireless Communications See below for information on data loss or delay in wireless communication IMPORTANT Due to the transmission and reception properties of wireless communications data occasionall
30. S Hypertext Transfer Protocol Secure An application level protocol for accessing the World Wide Web over the Internet and providing authentication of the Web site and associated Web server that is being communicated with Additionally provides bidirectional encryption of communications between a client and server IEEE Institute of Electrical and Electronics Engineers An international technical professional society that promotes standardization in technical disciplines IMEI International Mobile Equipment Identity Used in LTE networks to identify the device It is usually printed on the device and can often be retrieved using a USSD code IP Internet Protocol The mechanism by which packets are routed between computers on a network IP Type The type of service provided over a network IP address Internet Protocol address The address of a device attached to an IP network TCP IP network ISP Internet Service Provider Also referred to as the service carrier an ISP provides Internet connection service See Network Operator Kbps Kilobits per second The rate of data flow LAN Local Area Network A type of network that lets a group of computers all in close proximity such as inside an office building communicate with one another It does not use common carrier circuits though it can have gateways or bridges to other public or private networks MAC Address Media Access Control A number that u
31. S MiFi Powered Note You can only restore settings from backup files on your MiFi 500 Software Update The Software Update page allows you to access information about your MiFi 500 software The Device Software Update page contains the following sections Current Software Displays information for the current software version date of last check for updates and the number of updates currently available Last Update Displays the date of the last software update Update History Displays the software update history Update Profile Allows you to update the device configuration Any updates must be done on the device user interface This operation should only be performed when requested by support staff Click Update Profile to perform a profile update Update PRL Allows you to manually update the Preferred Roaming List Click Update PRL to perform this operation Managing the MiFi 500 37 e al Sprint ign Ou Sprint a aai A WiFi Home 7x Settings 9 B Connected Devices URTE Device EYO Ve ame ce FH Preferences Web Interface Backup and Restore Software Update Oi Settings Current Software Bet Current software version 0 1 L1 75 M9x15SPE 4 28 1 1 2013 05 01 10 10 22 Checked for update You can check for updates using the i About MiFi 500 display Update available No Customer Support Update Profile This operation also called CIDC Client Initiated Device Configuration should only be
32. You can define your own applications and then enable or disable them as needed To define an application you need to know the incoming ports used by the application o Add a Custom Application NOVATEL WIRELESS MiFi Powered WPS The Wi Fi Protected Setup application allows you to set up WPS on your MiFi 500 to easily connect to other WPS enabled devices You can access your MiFi 500 WPS on the MiFi device To set up WPS on your MiFi 500 use the following steps 1 Press the OK button Menu on the Home screen to go to the Menu screen 2 Use the navigation button to scroll to the WPS icon and press the OK button More to open the WPS screen 3 Use the left navigation button to select Start 4 Press the OK button to start enrolling Managing the MiFi 500 AA 5 Press the Exit button to exit the WPS screen and return to the Home screen WPS Wp WPS Connect a WPS enabled Connect a WPS enabled A fay Fi device Wi Fi device Exit Start GPS The GPS page allows you to enable GPS and to enable GPS over Wi Fi NMEA You can access your MiFi 500 GPS on the MiFi Web Interface The GPS page allows you to display your device location or to limit access to your device location Sprint gt Sprint T Sign Out N MiFi Home GPS 2 B Connected Devices O The GPS receiver can determine your current location This location can be provided to connected devices by using the GPS over Wi Fi feature below 1 Settings
33. ace Self Service Support The Self Service Support page provides resources to outside links which may be helpful in troubleshooting issues and answering questions Sprint Customer Service The Sprint Customer Service page provides Sprint customer support contact information t Sprint E Sign Out Sprint A mii Home Customer Support 8 i pe ese Manage your account and obtain more information about your MiFi device Your Wireless Number XXX_XXX_XXXX Self Service Support SRS My Sprint Account Download User Guide About Install Drivers Customer Support Tools Sprint Coverage Map Data Calculator amp Community Forums amp Device Support Page Sprint Customer Care Personal 1 888 211 4727 Business 1 888 788 4727 NOVATEL WIRELESS MiFi Powered Managing the MiFi 500 52 Troubleshooting The following topics provide information on troubleshooting issues with your device Overview When properly installed the MiFi 500 is a highly reliable product Most problems are caused by one of these issues a System resources required by the MiFi 500 are being used by other devices a Network coverage is unavailable due to coverage area an account problem or a network problem The following tips can help solve many common problems encountered while using the MiFi 500 First Steps The following are some first steps to try when you have encountered a problem while using your MiFi 500
34. ate that you must suspend wireless operations before boarding an airplane Please ensure that the modem is turned off prior to boarding aircraft in order to comply with these regulations The modem can transmit signals that could interfere with various onboard systems and controls While operating a vehicle The driver or operator of any vehicle should not operate a wireless data device while in control of a vehicle Doing so will detract from the driver or operator s control and operation of that vehicle In some countries operating such communications devices while in control of a vehicle is an offense Electrostatic discharge ESD Electrical and electronic devices are sensitive to electrostatic discharge ESD Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device If the software is not operational after an ESD occurrence then restart your computer Proper Battery Use and Disposal See below for information concerning the proper use and disposal of your battery IMPORTANT In event of a battery leak e Do not allow the liquid to come in contact with the skin or the eyes If contact has been made wash the affected area with large amounts of water and seek medical advice e Seek medical advice immediately if a battery has been swallowed e Communicate the appropriate steps to be taken if a hazard occurs Due to the transmission and reception properties
35. atory Inform ation 62 Copyright Information 2013 Sprint Sprint and the logo are trademarks of Sprint MiFi is a registered trademark of Novatel Wireless Inc Other marks are property of their respective owners Copyright Information 63 Glossary 1X Internet at 1 10 the speed of EV DO 3G Third Generation 3G refers to the third generation of mobile telephony technology LTE Fourth Generation LTE refers to the fourth generation of mobile telephony technology 802 11 b g n A set of WLAN communication standards in the 2 4 3 6 and 5 GHz frequency bands bps Bits per second The rate of data flow Broadband High capacity high speed transmission channel with a wider bandwidth than conventional modem lines Broadband channels can carry video voice and data simultaneously CDMA Code Division Multiple Access It is the underlying channel access method used by some mobile phone standards DHCP Dynamic Host Configuration Protocol Software found in servers and routers that automatically assigns temporary IP addresses to clients logging into an IP network DHCP Server A server or service with a server that assigns IP addresses DNS Domain Name System A system for converting host names and domain names into IP addresses on the Internet or on local networks that use the TCP IP protocol EV DO Rev 0 CDMA EV DO Rev 0 is a leading edge wireless technology with higher data rates
36. be blocked by the firewall i Sprint E Sign Out Sprint P o A MiFi Home 1 Settings B Connected Devices WiFi Device Mobile Netvork aeee a Coa Router Manual DNS Firewall LAN PortFiltering Port Forwarding Wats p s Settings O The firewall determines which Internet traffic is allowed VPN Passthrough i About This allows connected devices to establish a VPN tunnel to a remote server or device Leaving ON m this ON is recommended Cust S rt ERIE eer IPv6 Transparent Mode Transparent mode allows connected devices to be accessible from the Internet OFF DMZ IPv4 DMZ Enter the IP address of the connected device to become the DMZ destination DMZ IP address MiFi NOVATEL WIRELESS MiFi Powered LAN Settings that apply to your local network or LAN For this device the LAN consists of this MiFi device and all connected devices including the USB connected device if present e IPv4 Displays IPv4 settings including IP address subnet mask MAC address enable DHCP server starting and current DHCP address range and DHCP lease time e IPv6 Enables disables IPv6 internet connections and displays the IPv6 Link local address Managing the MiFi 500 42 Sprint asl Sprint Mi Sign Out A MiFi Home ros Settings 27 B Connected ammo eee O Router Devices edhe Manual DNS Firewall LAN Port Filtering Port Forwarding Wy Settings IPv4 GPS IP address ot Subnet mask O oo MAC a
37. ces 1 Device Devices MAC address Device_1 Cie IPv4 8P BICER Link Local address Blocked Devices Device 2 MAC address Managing the MiFi 500 2 Settings MiFi Settings allow you to make device changes select mobile network options update software and backup and restore files to your MiFi 500 device Manage Settings from the Device You can access your MiFi 500 settings on the MiFi 500 device Mobile Network Your MiFi 500 Mobile Network screen allows you to select mobile network options 1 To select mobile network settings press the OK button Menu on the Home screen to display the Menu screen Using the navigation buttons scroll to the Mobile Network icon and press the OK button More to open the Mobile Network screen Mobile Metwork Technology 1 aul ty Network Sprint Signal 105 dem LTE Press the OK button More then use the right or left navigation buttons to scroll and display available networks Preferred Metywyrork a3 preferred Sct a preferred Preferred Wetyvyrork Preferred Network LTE preferred LTE only Selected network tj Sel az preferred network El ni ork Press the OK button to select Set the desired preferred network If you change to a new network the MiFi 500 will restart Use the left navigation button to scroll back to the initial Preferred Network screen and press the OK button to Exit the Preferred Network screen and return to the Mobile Netw
38. computer and the MiFi 500 Troubleshooting 56 Product Specifications and Regulatory Information The following details your MiFi 500 product specifications and regulatory information Product Specifications The following table provides product specification information for your MiFi 500 Sprint MiFi 500 LTE Mobile Hotspot MiFi 5580 FCC North America 94 97 g 3 35 oz 3 9 in x 2 4 in x 0 7 in Battery D 5 e 3 3 Y 7 size 1800 mAh Time required for full charge 3 5 hours when not in use Chipset QUALCOMM MDM9615 Band Designation LTE 800 MHz 1900 MHz 2500 MHz Product Specifications and Regulatory Inform ation 57 Storage Temperature 20 C to 55 C 4 F to 131 F Drop 1 meter 3 28 feet drop no damage fully operational Vibration Stability 5 Hz to 500 Hz 0 1 octave second Regulatory Statements The following provides regulatory statements relevant to your MiFi 500 Federal Communications Commission Notice FCC United States Electronic devices including computers and wireless modems generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations This equipment has been tested to and found to be within the acceptable limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is ope
39. ddress 48 Customer Support Enable DHCP server v Start DHCP address range at Hoas Current DHCP address range 192 168 1 2 192 168 1 102 DHCP lease time 1440 minutes IPv6 Enable IPv6 v When on connected devices can make IPv6 connections to the Internet Link Local address eevee Aiert tt NOVATEL WIRELESS Powered a Port Filtering Allows you to limit access to the Internet by selected applications Note that DNS is always allowed atl Sprint ign Ou Sprint a MiFi Home ro Settings B E E eae D a S OE a Router Manual DNS Firewall LAN PortFiltering Port Forwarding or Settings Port Filtering GPS If on only traffic from selected applications can access the Internet Note that DNS is always m OFF allowed GES Customer Support MiFi NOVATEL WIRELESS MiEi ms Port Forwarding Allows you to send specific incoming traffic to a connected device The connected device is specified using its IP address Managing the MiFi 500 43 at Sprint E Sign Out Sprint i A MiFi Home 1 Settings o B Connected Devices Ramee e em O EEO Router Manual DNS Firewall LAN PortFiltering Port Forwarding Port Forwarding O GPS i a ETE Port forwarding sends specific incoming traffic to a connected device The connected device is on OFF specified using its IP address Default Applications Customer Support DNS FTP HTTP POP3 SMTP SNMP Telnet TFTP Custom Applications
40. e to show the Wi Finame as Display Wi Fi Password Enable to show the Wi Fi password on the display Disable to show the Wi Fi Password as Broadcast Wi Fi name Enable to display this Wi Fi network in the list of available Wi Fi networks on your connected devices Disable to make the network invisible Managing the MiFi 500 32 Wi Fi privacy separation Enable to provide additional security and prevent connected devices from communicating with each other For normal operation this should be disabled Wi Fi range Choose high power shorter battery life to expand the area covered by the Wi Fi network and low power longer battery life to reduce the area Wi Fi Multimedia WMM Enable to assist throughput required for 802 11n WPS Enable to use WPS to connect compatible Wi Fi devices to this network by using the WPS option on the LCD display Click Save Changes to save any updates e g Sprint M SignOu Sprint A MiFi Home 7x Settings o B Connected Devices Wi Fi Eao e EE a a ed oe ik O Changes made to these Wi Fi settings may require you to reconnect your Wi Fi devices to this MiFi 500 s av L 1 ps Settings hotspot using the new settings Basic Settings GPS Wi Fi name Sprint MIFI500 9E3 This is also known as the SSID Wi Fi password iee 8 63 ASCII characters i Abm For greater security use a mixture of digits upper case lower case and other symbols C
41. ed member of the UMTS family WWAN Wireless Wide Area Network A public network that extends beyond architectural geographical or political boundaries unlike a LAN which is usually a private network located within aroom building or other limited area Wi Fi Wireless Fidelity Any system that uses the 802 11 standard developed and released in 1997 by the IEEE Wi Fi Client A wireless device that connects to the Internet via Wi Fi WPA WPA2 Wi Fi Protected Access A security protocol for wireless 802 11 networks from the Wi Fi Alliance Glossary 66 About 3 45 MiFi device 45 MiFi Web Interface 46 network status 46 network status page 46 Accessing Network 5 Account 23 Activity Indicator 3 Backup 56 Battery 3 7 10 55 57 61 62 compartment 2 removal divot 3 use and disposal 61 Block 25 block button 26 Blocked Devices 25 26 Blocked List 27 C Caring 4 Channel 32 Community Forums 23 Connected Devices 3 13 15 24 27 42 MiFi device 24 MiFi Web Interface 24 name 25 Connecting to MiFi 500 9 Coverage Map 23 Customer Support 52 self service support 52 Sprint customer service 52 D Data Calculator 23 Device automatic shutdown 34 backup 34 36 battery removal divot 3 charge only 35 charging port 2 ethernet over USB 34 Index Index info page 48 information 48 master reset button 3 navigation button 2 OK button 2 power button 2 preferences 34 restore 34 36 SIM card
42. eer ee sc eteudaeestesev etcetera cessede 63 OSS ere fate ee oie ere ws eee E a eens etek ee aaa incite E E E 64 iale E E sect ete eee tae re ke see ioc oat mee oe cee at as Ate el E ed eae 67 MiFi 500 Basics The following topics provide MiFi 500 Basic information Congratulations on your purchase of the MiFi 500 LTE by Novatel Wireless With the MiFi 500 Intelligent Mobile Hotspot you can access LTE networks for faster connectivity uploads and downloads Connect up to 10 Wi Fi enabled devices and one tethered via USB to the Internet at once laptops tablets e readers gaming consoles and more and experience download speeds of up to 100 Mbps The MiFi 500 is backwards compatible to 3G networks ensuring reliable connectivity when you need it most Manufacturer s rated peak theoretical speed Actual speeds may vary System Requirements This section provides MiFi 500 system requirements and related information Compatible with all major operating systems a Works with the latest versions of browsers including Android Chrome Firefox Internet Explorer Safari and Mobile Safari To use Wi Fi mode your computer needs Wi Fi capability To access the Web User Interface you will also need Internet browser software If your computer does not have Wi Fi capability you can use Ethernet over USB tethering Your MiFi 500 must have proper data service to function properly See Using your MiFi 500 for the First Time for more inf
43. ent for your MiFi 500 is simple Your MiFi 500 will work from its charged battery alone or when the device with the installed battery is plugged into a power source Battery Charge the battery by plugging in the AC charger While the battery is charging the battery icon bars blink When the battery is fully charged the battery icon is solid Sign of Life LED The blue LED will be on solid when the MiFi 500 is charging and the display is off It will blink slowly when the device is on and the display is off USB AC charger You can use the MiFi 500 when the battery is installed and the charger is plugged into an electrical outlet Please ensure the electrical outlet is located near the equipment and is easily accessible The MiFi battery charges while it is plugged into the charger Before using the MiFi 500 read the battery safety information in the Safety Hazards section of this guide See Proper Battery Use and Disposal Caring for Your MiFi 500 Properly caring for your MiFi 500 is important Like any electronic device the MiFi 500 must be handled with care to ensure reliable operation Novatel Wireless recommends the following guidelines Protect the MiFi 500 from liquids dust and excessive temperatures Do not apply adhesive labels to the MiFi 500 they might cause the MiFi 500 to potentially overheat and they might alter the performance of the antenna Store the MiFi 500 in a safe place when not in use
44. erface password in effect when the backup file was saved in the Web Interface password field and click Restore Now Restore Factory Defaults Allows you to restore all settings on your MiFi 500 device to the factory default values Click Restore Factory Defaults to restore all such settings If prompted for a password use the default Web Interface Password which can be found on the MiFi 500 display by pressing the OK button Menu on the Menu screen to display the Wi Fi icon then pressing the OK button More to display your Wi Fi name and password Managing the MiFi 500 36 Spr int at Sprint i Sign Out MiFi Home rog Settings B Connected Devices eam Device PMV a oTa Preferences Web Interface Backup and Restore Software Update Fak p s Settings O Back up your device settings and preferences to your computer Please note that the backup file will only GPS work with this particular MiFi device Backup i About Save your device settings to your computer Web Interface password You will be locked out if you enter an Customer Support incorrect password too many times Backup Now Restore Upload settings from a previously saved backup file Web Interface password You will be locked out if you enter an incorrect password too many times Select a file No file selected Choose File Restore to Factory Defaults Restore all settings to the factory defaults Restore Factory Defaults MiFi NOVATEL WIRELES
45. ets the minimum system requirements See System Requirements 2 Insert and charge the battery See Insert and Charge the Battery 3 Turnon the MiFi 500 See Power the MiFi 500 On and Off Getting Started with MiFi 500 4 Connect the MiFi 500 to your computer using Wi Fi See Connecting to Your MiFi 500 Insert and Charge the Battery The first step in getting started with your MiFi 500 is to install the battery and ensure that it has a full initial charge To insert and charge the battery 1 Press your finger against the battery removal tab then lift and remove the cover 2 Align the gold colored contacts on the battery with the gold colored contacts on the MiFi 500 and gently slide the battery into place 3 Replace the cover by setting it on the MiFi 500 where the notches align then press on the cover until it clicks into place and is flat across the entire bottom surface 4 Connect the micro USB end of the charger into the charging port of the MiFi 500 5 Plug the other end of the cable into the AC adapter and plug the adapter into an electrical outlet Getting Started with MiFi 500 Tip Before you use your MiFi 500 be sure to charge the battery for at least 3 5 hours to ensure a full initial charge CAUTION Use only batteries and chargers with your MiFi 500 that have been approved by Sprint The failure to use approved batteries and chargers may increase the risk that your MiFi 500 will overheat catch fire o
46. ettings page contains the following menu options a Wi Fi See Wi Fi Device See Device Mobile Network See Mobile Network Router See Router Managing the MiFi 500 29 settings Device Mobile Network Router Wi Fi The Wi Fi menu allows you to change the Wi Fi name and password and select the maximum number of Wi Fi devices that can connect to your MiFi 500 Sprint at Sprint M Sign Out MiFi Home 1 Settings o B Connected Devices Wi Fi GEDE a O EE O E TE O Changes made to these Wi Fi settings may require you to reconnect your Wi Fi devices to this MiFi 500 s LO Settings hotspot using the new settings Basic Settings GPS Wi Fi name Sprint MIFI500 XYZ This is also known as the SSID Wi Fi password ta hove 8 63 ASCII characters A About For greater security use a mixture of digits upper case lower case and other symbols Customer Support Maximum Wi Fi connected 10 y devices Show Advanced Settings A Devices connected to your MiFi 500 s Wi Fi network use data from your data plan Performance may vary with the number of devices NOVATEL WIRELESS MiFi Powered The Wi Fi menu contains the following sections Basic Settings e Wi Fi name The Network Name or SSID for the Wi Fi network created by the MiFi 500 e Wi Fi password Use this setting to enter your desired Wi Fi password e Maximum Wi Fi connected devices Use this setting to specify how many devices can simultaneously connect
47. for MiFi 500 Settings You can access each feature under the appropriate menu 4 MiFi Home B Connected Devices ais About es Customer Support MiFi 500 Home MiFi 500 Home is your gateway to configuring and managing your MiFi 500 Manage MiFi 500 Home from the Device You can configure and manage your MiFi 500 home on the MiFi 500 device 1 Power on your MiFi 500 by pressing and holding the Power button until the display lights and the device Home screen displays Sprint LTE 2 Press the OK button Menu to display the Menu icons Managing the MiFi 500 18 Wi Fi p a h 3 Use the navigation buttons to scroll to the desired Menu option 4 Press the OK button More to open the selected Menu screen 5 To return to the device Home screen press the OK button Exit to close the selected menu screen then scroll to the Home icon and press the OK button to Go Home Admin Horne all bik httg eprinthotspot on Password admin J i Ps mi os _ nt Manage MiFi 500 Home from the Web Interface You can also configure and manage your MiFi 500 home on the MiFi 500 Web interface The MiFi 500 Home page displays your wireless number and network status Dormant Ready It also allows you to quickly access commonly used links and all available menu options for your MiFi 500 The MiFi Home page contains the following quick link menu options Manage My Device See Manage My Device My Account amp
48. formation diagnostics troubleshooting and support The About MiFi page contains the following menu options Network Status See Network Status a Device Info See Device Info a Logs See Logs A About Network Status Network Status The Network Status page contains detailed information about your mobile network connection to the Internet The Network Status page contains the following sections Internet Connection e Connection Status Displays the connection status for the Internet connection and indicates any error conditions Managing the MiFi 500 46 e Network name Displays the network to which the MiFi 500 is currently connected e Technology Displays the network technology used for the current connection LTE is the fastest available e Roaming Displays roaming status e Time connected Displays time elapsed since the current connection was established e Transmitted Displays the amount of data transmitted for the current Internet session e Received Displays the amount of data received for the current Internet session a IPv4 e IP address Displays the Internet IP address assigned to the MiFi 500 device e Mask Displays the network mask associated with the IPv4 IP address e Gateway Displays the gateway IP address associated with the IPv4 address e DNS Displays the Domain Name Server currently used by the MiFi 500 device a IPv 6 e IP address Displays the global
49. i 500 back to factory settings The master reset button is in a small hole located on the bottom of the MiFi 500 underneath the battery cover This button returns the MiFi 500 to factory settings including re setting the network name and network key Wi Fi passkey To reset the MiFi 500 1 Place one end of an unfolded paper clip into the master reset button hole 2 Press the paper clip on the button until the display shows MiFi Powering Down about five to six seconds then your MiFi 500 will restart WARNING The Reset to Factory Defaults operation overwrites ALL existing settings If the Wi Fi settings change you will lose this connection and need to reconnect using the new settings How do reset the Access Point and Router settings back to factory settings To reset the access point and router settings 1 Connect to MiFi Settings by connecting your computer to the MiFi wireless network and going to http sprinthotspot or http 192 168 1 1 in your browser 2 Connect to the MiFi Backup and Restore page See Device for more information The Backup and Restore page has a Restore to Factory Defaults button This button resets all Access Point and Router settings to their factory default values All existing settings are lost Technical Support For additional information and technical support contact Customer Service at 1 888 211 4727 or at any Sprint store Tip Before contacting support be sure to re start both your
50. ice Your Wi Fi enabled device is now connected to the Internet 4 You can view or change MiFi settings by connecting to the MiFi Web user interface at http sprinthotspot or http 192 168 1 1 Tip Charge the battery completely before you connect your computer to your MiFi 500 See Insert and Charge the Battery for details Using Your MiFi 500 After Setup is Complete You can use your MiFi 500 after setup is complete as a wireless mobile hotspot to connect your computer and up to a total of 10 Wi Fi enabled devices on 3G and 4G Wi Fi unlike previous devices The MiFi 500 is powered on as soon as you press and hold the power button and the display turns on To find the name of the Wi Fi network and Wi Fi password on the MiFi screen 1 Press OK from the Home screen to select Menu and display the Menu screen 2 Use the navigation buttons and scroll to the Wi Fi option 3 Press OK to select More and display your Wi Fi name and password Getting Started with MiFi 500 10 all y ilk Wi Fi p LTE The MiFi 500 comes from the factory with security enabled You can change the security settings using the MiFi Web User Interface To change your MiFi security settings 1 Open the Web browser of a device connected to the MiFi 500 and enter http sprinthotspot or http 192 168 1 1 Login with the MiFi Web Interface Password which can be found on the MiFi display by pressing the OK button Menu on the Menu screen to display
51. ings o wisi Device Mobile Netvork Router Network Router Preferences Web Interface Backup and Restore Software Update Device Preferences Turn off display After 30 seconds v Automatic shutdown After 30 minutes w Shut down the MiFi device when no devices are connected USB mode Ethernet over USB v Stealth mode Stealth mode turns off the LED and display The display screen can still be turned on by using the power button MiFi 1 MiFi Powered The Device Preferences page allows you to display time out screen sleep interval select automatic shutdown time select the USB mode and activate or deactivate stealth mode The Preferences page contains the following sections Turn off display Sets the time interval After 30 seconds After 1 minute After 2 minutes After 5 minutes or Never that expires before the display turns off Automatic shutdown Sets the time interval After 5 minutes After 10 minutes After 30 minutes or Never that expires before the MiFi 500 automatically shuts down USB Mode The USB mode menu changes the USB mode to Ethernet over USB or Charge only e Ethernet over USB If selected an Ethernet TCP IP connection is established between the MiFi 500 and your computer The computer can access the Internet and the Web based Managing the MiFi 500 34 interface via the USB connection For Windows XP drivers must be installed to enable Ethernet over USB The l
52. ink to download and install these drivers is located on the Home page of the MiFi Web Interface If Ethernet over USB is not available you can still communicate via Wi Fi e Charge only If selected the MiFi 500 will only draw power from the USB port Only communication using Wi Fi is possible between your computer and this device when connected via USB Note that a standard USB port does not provide sufficient current to power this device so the battery may charge more slowly or be depleted Stealth mode Activates stealth mode and disables alerts and notifications that automatically turn the display on Save Changes Click Save Changes whenever you make a change to finalize and save the new setting Sprint A MiFi Home B Connected Devices rO Settings GPS i About Customer Support NOVATEL WIRELESS Web Interface af Sprint E p Sign Out 7x Settings o wiri Device Mobile Network Router Network Router Preferences Web Interface Backup and Restore Software Update Your changes were saved successfully Device Preferences Turn off display After 30 seconds v Shut down the MiFi device when no devices are connected 4 Automatic shutdown After 30 minutes USB mode Ethernet over USB v Stealth mode Stealth mode turns off the LED and display The display screen can still be ri by using the power button MiFi D MiFi Powered The Web Interface page allows you to di
53. mpartment 3 Lift the black plastic SIM card removal hinge and move out of the way 4 Place your forefinger on the SIM card and carefully slide the SIM card backwards to remove Getting Started with MiFi 500 8 5 Replace the SIM card removal hinge and snap into place Note Should your LTE SIM card be lost or damaged contact your service provider Power the MiFi 500 On and Off You can power the MiFi 500 on and off with the touch of a button Power On To turn the power on press the Power button until the MiFi 500 display lights up After the initial startup screens display press OK to select Menu and access the menu screen Power Off To turn the power off press and hold the Power button until the display shows MiFi Powering Off The MiFi 500 will continue its shutdown procedures for several seconds and then automatically turn off the display Connecting to Your MiFi 500 Connecting to your MiFi 500 is easy You can connect your Wi Fi enabled device to your MiFi 500 using Wi Fi Your computer tablet or other Wi Fi enabled devices need Wi Fi capability and Internet browser software Your MiFi 500 is compatible with all major operating systems and works with the latest version of browsers including Android Chrome Firefox Internet Explorer Safari and Mobile Safari Your default Wi Fi name and Wi Fi password can be found on the MiFi display upon initial power up To access your Wi Finame and Wi
54. mperatures below 20 C 4 F or above 60 C 140 F Never leave the MiFi 500 in an unattended vehicle due to uncontrollable temperatures that may be outside the desired temperature for this MiFi 500 Some batteries perform best after several full charge discharge cycles Itis normal for batteries to gradually wear down and require longer charging times If you notice a change in your battery life it is probably time to purchase a new battery Tip Whenever you remove or insert either the battery or the SIM card ensure your MiFi 500 is not connected to any device or power source Never use tools knives keys pens or any type of object to force the door open or to remove the battery Using any of these types of objects could result in puncturing the battery WARNING The failure to use approved batteries and chargers may increase the risk that your MiFi 500 will overheat catch fire or explode resulting in serious bodily injury death or property damage To avoid risk of explosion never dispose of batteries in a fire Remove the LTE SIM Card If your LTE SIM card becomes damaged or is not working properly you may need to remove the card and replace it with anew SIM card To remove the LTE SIM card 1 Remove the battery cover located on the underside of the MiFi 500 2 Remove the battery from the back of the MiFi 500 by inserting your fingernail into the battery removal divot and lifting the battery out of the battery co
55. n the internal protected network with its own IP address for all traffic passing through it Router A device that directs traffic from one network to another SIM Subscriber Identification Module Found in LTE and GSM network technology the SIM is a card containing identification information for the subscriber and their account The SIM card can be moved to different devices SSID Service Set IDentifier The name assigned to a Wi Fi network TCP IP Transmission Control Protocol Internet Protocol The set of communications protocols used for the Internet and other similar networks USB Universal Serial Bus A connection type for computing device peripherals such as a printer mobile modem etc USB connectors may be used for data transfer or charging USB Port Types The USB ports on computers and hubs have a rectangular Type A socket and peripheral devices have a cable with a Type A plug Peripherals that do not have an attached cable have a square Type B socket on the device and a separate cable with a Type A and Type B plug Ports and connectors are available in different sizes for example standard mini and micro VPN Virtual Private Network A secure private network that runs over the public Internet Commonly used to connect to an office network from elsewhere WCDMA Wideband Code Division Multiple Access An air interface standard found in 3G mobile telecommunications networks The most commonly us
56. n until your SIM is PUK locked A Entering an incorrect PIN too many times will PUK lock your SIM and you will be unable to use this device You NOVATEL WIRELESS Router will need to contact your service provider to unlock the SIM MiFi Powered Your MiFi 500 Router page allows you to select router settings The Router menu contains the following menu options e Manual DNS Allows you to manually select a Domain Name Server To manually select a server check the Enable manual DNS box and enter a DNS address in the DNS address 1 field Click Save Changes Sprint N MiFi Home B Connected Devices xo Settings GPS i About Customer Support NOVATEL WIRELESS Managing the MiFi 500 al Sprint f Sign Out I Settings 9 Eom ecm O EO Router ManualDNS Firewall LAN PortFiltering Port Forwarding qe Your MiFi device automatically selects a Domain Name Server DNS You can also select one manually Enable manual DNS DNS address 1 Mandatory DNS address 2 Optional aave Changos MiFi MiFi Powered 41 Firewall Displays which Internet traffic is allowed e VPN Passthrough Allows connected devices to establish a VPN tunnel to a remote server or device e IPv6 Transparent Mode Allows connected devices to be accessible from the Internet e DMZ IPv4 Enable to allow the connected device specified as the DMZ IP destination to receive all traffic that would otherwise
57. niquely identifies each network hardware device MAC addresses are 12 digit hexadecimal numbers This is also known as the physical or hardware address Mbps Megabits per second The rate of data flow MSID Mobile Station IDentifier A number for a mobile phone that identifies that phone to the network These numbers are carrier specific Network Operator The vendor who provides your wireless access Known by different names in different regions some examples are wireless provider network provider and service provider Network Technology The technology on which a particular network provider s system is built such as CDMA or EVDO Port A virtual data connection used by programs to exchange data It is the endpoint in a logical connection The port is specified by the port number Port Forwarding A process that allows remote devices to connect to a specific computer within a private LAN Glossary 65 Port Number A 16 bit number used by the TCP and UDP protocols to direct traffic on a TCP IP host Certain port numbers are standard for common applications PRL Preferred Roaming List A list that your wireless phone or device uses to determine which networks to connect with when you are roaming Network operator specific Protocol A standard that enables connection communication and data transfer between computing endpoints Proxy A firewall mechanism that replaces the IP address of a host o
58. o oaaao a aoaaa oaaao a0 c eee eeeeeeceeeeeee 9 Connecting to Your MiFi 500 aoaaa anaana anaana oaaao c cece cc eeeceeetttttttettttereees 9 Using Your MiFi 500 After Setup is Complete 0 2 2 ccc ccc cc cccc ccc eceeeeeeeees 10 Using the MiFi Device User Interface _ 20 0 0c ccc ee cece eee eee 13 Managing the MiFi 500 aoaaa aaan naana anaana c cece cece cecececececeeteeeetetetececeeeeeeeceeeeees 15 Managing from the MiFi 500 Device 2 0 2 2 cece cece cece ccc cece cece cc ccccececttetteeeees 15 Managing from the MiFi 500 Web Interface 2 22 eee ccc cccccccccccccecceees 15 DIGIT WP AGS csc secdrcicteeinteamenne dowddcw ewan cldsoebbinde dda cceddesueaeed udeccapdcetuckGeacense ee 16 MiFi 500 Home ooo esse cc eric aoaaa anaoa eaters devote on oducciuuuee condecwbuss SubcachuwenadidadedacabJadaocese 18 Manage MiFi 500 Home from the Device 2 2 2 2 0 2 e cece ceccceeeeees 18 Manage MiFi 500 Home from the Web Interface 2 22 c cece eee eee eeeeeeees 19 Connected DeVICES 22 2222 cece ccc ccee cece cece c cece cece cece eee eee e eee eeeeeeeeeeeeeeeees 24 Manage Connected Devices from the Device 22 2 2 2 22 cee ee cee eeecce eee eeeee 24 Manage Connected Devices from the Web Interface 22 2 222222222222 24 SettINGS 222 eee ccc cc cece ce cecccececceeeeceeeecccceeeeceeeeeeecececcceeeeeeeeeeteeeeeees 28 Manage Settings from the Device 0 2
59. of wireless communications data occasionally can be lost or delayed Please review the following guidelines for safe and responsible battery use Do not disassemble or open crush bend or deform puncture or shred Do not modify or remanufacture attempt to insert a foreign object into the battery immerse or expose to water or other liquids or expose to fire explosion or other hazard Only use the battery for the system for which it was specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Product Specifications and Regulatory Inform ation 61 Do not short circuit a battery or allow a metallic or conductive object to contact the battery terminals Replace the battery only with another battery that has been qualified with the system per this standard Use of an unqualified battery may present a risk of fire explosion leakage or other hazard a Promptly dispose of used batteries in accordance with local regulations Battery usage by children should be supervised Avoid dropping the device or battery If the device or the battery is dropped especially on a hard surface and the user suspects damage take it to a service center for inspection Improper battery use may result in a fire explosion or other hazard Product Specifications and Regul
60. ork screen Use the right or left navigation buttons to scroll to the Home icon and press the OK button to Go Home to the Menu screen Managing the MiFi 500 28 Preferred Metwork Mobile Network Home LTE preferred Selected network a fi 4b Bi iki vrs A Wil o More Go Home Software Update Your MiFi 500 Software Update screen allows you to update your device software 1 To check for a new software update press the OK button Menu on the Home screen to display the Menu screen 2 Using the navigation buttons scroll to the Software Update icon and press the OK button More to open the Software Update screen and display the current software version iil Software Update a Version 0 1 Sprint a Mp ae check for update LTE Never Check Mow 3 To check for a new update use the left navigation button to highlight Check Now then press the OK button to check for a new update 4 Select OK to Exit the Software Update screen and return to the Menu screen Software Update Software Update vers sion 0 1 version 0 1 st check for update i ste heck for update Never bid Check Mow Exit heck Mow Manage Settings from the Web Interface You can also access your MiFi 500 settings on the MiFi Web Interface The MiFi Settings page allows you to make administration password and preference changes obtain software update information and backup and restore files to your MiFi 500 device The MiFi S
61. ormation Your MiFi 500 s Layout The illustrations and descriptions below outline your MiFi 500 s basic layout MiFi 500 Basics 1 Charging Port wll ty A 018 Status f Sprint P Display LTE Navigation Button Select Button Status Display Provides connection and battery status network signal strength roaming status and the number of users connected with Wi Fi Navigation Button Scrolls left or right through available menu options OK Button Use to select a menu option Power Button Powers the MiFi 500 on and off or wakes up the device screen Charging Port The AC charger connects here oe Batter MiFi 5580 Whi S anai FEDERAL COMMUNICATIONS COMMISSION THIS DEVICE IS NOT AND MAY NOT BE Divot Batte ry OFFERED FOR SALE OR LEASE OR SOLD OR LEASED UNTIL AUTHORIZATION IS Compartment en Quaomm 36 46 F MEID occ MININ TL TIT Master dih di Wi di Reset SIM pr Button Card MEID Slot vex IMT e Cf lt Made in China 130517 SIM Card Slot The SIM card is installed here MiFi 500 Basics Battery Compartment The battery contacts connect here Master Reset Button Insert a paperclip in the small hole to reset the MiFi 500 to factory settings See How do reset the MiFi 500 back to factory settings for more information Battery Removal Divot When the battery is installed insert a fingernail here and lift to easily remove it
62. performed when requested by support staff Update Profile Update PRL The PRL Preferred Roaming List is updated automatically but you can perform a manual update if needed Update PRL NOVATEL WIRELESS Mobile Network Your MiFi 500 Mobile Network page allows you to select mobile network settings The Mobile Network menu contains the following menu options Mobile Settings Allows you to manage your broadband data connection e Cellular Data Allows you to turn off cellular data to prevent internet traffic from using the device mobile broadband connection e Settings Allows you to select your preferred network technology to connect to the internet e Domestic Roaming Allows you to automatically permit domestic data roaming or to require a confirmation each time before connecting when your device is roaming domestically e International Roaming Allows you to automatically permit international data roaming or to require a confirmation each time before connecting when your device is roaming internationally Managing the MiFi 500 38 e Sprint Wp SignOu Sprint l no MiFi Home 50 Settings B Connected Devices URTE e Mobile Network EEEO Ae Mobile Settings Modem Data Link SIM Fa i p s Settings Q Manage your mobile broadband data connection Cellular Data O About Turn off cellular data to prevent all internet traffic from using the mobile broadband connection ON ashan Customer Support Set
63. r explode resulting in serious bodily injury death or property damage Battery Removal Under certain circumstances you may need to remove the battery from your MiFi 500 For battery removal or replacement 1 Press your finger against the battery door removal tab then lift and remove the battery cover Set the cover aside 2 Insert your finger into the battery removal divot and lift the battery out of the battery compartment Battery Tips The following battery tips should help you get the most out of your device battery WARNING Always use only approved batteries and chargers with your MiFi 500 The warranty does not cover damage caused by non approved batteries and or chargers Itnormally takes at least 3 5 hours to fully charge the battery with the AC charger Do not use sharp objects to access the battery compartment as this may damage the MiFi 500 and the battery Do not use excessive force to remove the battery or to access the battery well The battery discharges more rapidly as additional devices access your MiFi 500 Battery life depends on the network signal strength temperature features and accessories you use New batteries or batteries stored for a long time may take more time to charge a When charging your battery keep it near room temperature Getting Started with MiFi 500 7 a When storing your battery keep it uncharged in a cool dark dry place Never expose batteries to te
64. rated in a residential environment This equipment generates radio frequency energy and is designed for use in accordance with the manufacturer s user manual However there is no guarantee that interference will not occur in any particular installation If this equipment causes harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help This device complies with Part 15 of the Federal Communications Commission FCC Rules Operation is subject to the following two conditions a This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation WARNING DONOT ATTEMPT TOSERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF SUCH ACTION MAY VOID THE WARRANTY THE MIFI MODEM IS FACTORY TUNED NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED CONTACT SPRINT TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE Product Specifications and Regulatory Inform ation 58 FCC CAUTIO
65. rint EVDO EHRPD None 00 00 39 38 68476 780422 184 254 1 59 255 255 255 248 184 254 1 57 68 28 34 132 3G Network eHRPD EVDO 1xRTT Status Network operator Signal strength 1X Signal strength EVDO Technology Ecilo SID contains the following sections Dormant Sprint 95 dBm EVDO EHRPD 3 4145 MiFi Powered Wireless Number Displays the device wireless number Manufacturer The manufacturer of the MiFi 500 Model The model number or name of the MiFi 500 Radio technologies supported Radio Technologies supported for this device Managing the MiFi 500 IMEI The IMEI International Mobile Equipment Identity for this device The IMEI is a 15 or 17 digit code used to uniquely identify an individual mobile station on a LTE network The IMEI does not change when the SIM is changed MEID The MEID Mobile Equipment ID is a unique number used to identify an individual mobile station on a CDMA network ESN HEX The ESN electronic serial number is a numeric identifier that uniquely identifies a CDMA phone in the United States Date activated The date when this device was first activated Hardware version The hardware revision number MiFi Software Version Managing the MiFi 500 MiFi OS version The MiFi 500 operating system OS including its components version Modem FW version The modem firmware version Wi Fi FW
66. slot 2 software update 34 37 status display 2 stealth mode 35 turn off display 34 USB mode 34 Web Interface 35 Device Support Page 23 Device User Interface 13 E Ethernet 1 34 Factory Defaults 56 First Time Use 5 Get Started 5 Glossary 64 GPS 45 Help 19 23 Home 4 18 Display 18 Web Interface 19 IPv4 25 Liability 59 Link Local address 25 67 Logs 50 delete system log 51 disable system logs 50 enable system logs 50 LTE 5 MAC address 25 Manage Display 15 Web Interface 15 Managing MiFi 500 15 Master Reset Button 3 Menu Panel 18 MiFi 500 Basics 1 MiFi 500 Layout 1 Mobile Network 3 28 29 38 data link 40 mobile settings 38 modem 39 SIM 40 Modem about 39 advanced configuration 39 N Navigation buttons 2 9 10 14 15 19 28 29 Network Name 30 Network Signal Strength 3 P Password administration password 29 change password 35 default password 17 display password 35 find 17 Web Interface password 20 22 35 36 46 Pencil tool Edit 25 Power Management 4 Power Off 9 Power On 9 Preferred Network 28 Product Specifications 57 Index R Regulatory Information 57 Federal Communications Commission Notice 58 regulatory statements 58 RF exposure content 59 Reset access point and router 56 master reset button 56 the MiFi 500 back to factory settings 56 Restore 56 Roaming 3 37 47 66 domestic 38 international 38 Router 29 41 56 66 firewall 41 LAN 42 manual DNS 41
67. splay and or change your Web Interface password The Device Web Interface page contains the following sections Display Password Allows you to display or hide the MiFi 500 Web Interface password on the device screen Managing the MiFi 500 35 Change Password Allows you to change the MiFi 500 Web Interface password Sprint a Sprint E Sign Out MiFi Home 1 Settings LE B Connected Devices eam Device WOCE ean E Preferences Webinterface Backup and Restore Software Update Wer Settings You can change the password for this MiFi 500 Web Interface Display Password O About If on the Web Interface Password can be read on the display on i rat West RCE Change Password Enter current password You will be locked out if you enter an t pass too many times Enter new password Use at least 6 characters Confirm new password NOVATEL WIRELESS MiFi Powered Backup and Restore The Backup and Restore page allows you to backup and or restore files from your MiFi 500 The Device Backup and Restore page contains the following sections Backup Now Allows you to save your MiFi settings to your computer You must enter your Web Interface password in the Web Interface password field and click Backup Now to save settings to your computer Restore Now Allows you to upload a previously saved backup file from your computer to your MiFi 500 device Click Choose File and select a file then enter the Web Int
68. ta activity GPS connected devices and battery life 3 Press the OK button Menu to display the Menu icons Wi Fi 4 up a DE i b 4 Use the navigation buttons to scroll to the desired Menu option 5 Press the OK button More to open the selected Menu screen Managing from the MiFi 500 Web Interface You can connect to and customize your MiFi 500 settings on the MiFi 500 Web interface 1 Connect your computer or Wi Fi enabled device to your MiFi 500 to access the Internet See Connecting to Your MiFi 500 for details 2 Open your connected device s Web browser and type http sprinthotspot or http 192 168 1 1 into the address bar Press Enter The MiFi 500 Home page opens See Sign In Page Managing the MiFi 500 15 Sprint L MiFi Home B Connected Devices 7x Settings O a Customer Support NOVATEL WIRELESS at Sprint i Sign Out Welcome to your MiFi 500 LTE by Novatel Wireless Wireless number Network status Dormant Time connected 00 00 28 47 Data used 130 99 KB Check Carrier Data Usage Manage My Device My Account amp Tools Help amp Support a Ye Customize my Wi Fi My Sprint Account amp Community Forums amp Settings Coverage Map Device Support Page amp Change my Web Data Calculator amp User Guide amp Interface Password USB Tethering Driver for Windows XP These links take you to external content where data fees may apply Powered 3 Click
69. tings Technology LTE preferred w Select your preferred network technology to connect to the internet Domestic Roaming Domestic data roaming v Enable to allow this device to roam domestically Requires confirmation before Domestic roaming guard connecting to the roaming network International Roaming International data roaming Enable to allow this device to roam internationally Requires confirmation before connecting to the roaming network International roaming guard NOVATEL WIRELESS MiFi Powered Modem Allows you to view and manage modem settings e About Your Modem Displays information about your modem and its configuration e Advanced Modem Configuration Allows you to reset the modem to factory default values clear all account information off the device view edit data profile information and or view detailed diagnostic information about your device Managing the MiFi 500 Sprint ai Sprint E Sign Out N MiFi Home 1 Settings B Co ad Devices Saat ee Mobile Network aT Gi Mobile Settings Modem DataLink SIM About your Modem GPS Phone number MDN na IMEI amene ote wap Ahm IMEISV DSDNA MEID sws Deaan ienten ETE Modem FW version 9x15SPE 4 28 1 1 2013 05 01 10 10 22 SIM status Ready ICCID E ae MIN MSID ee sere ESN decimal Gg Home SID ERI version 32771 PRL version 24014 Show Advanced Modem Configuration
70. to your MiFi 500 Show Advanced Settings Use this setting to access detailed Wi Fi setting information To change your Wi Fi security password and or connection settings Managing the MiFi 500 30 1 Enter the desired Wi Fi name in the Wi Fi name field 2 Enter the desired Wi Fi password in the Wi Fi password field 3 Select the desired settings from the Maximum Wi Fi connected devices drop down menu Sprint MiFi Home B Connected Devices oh Settings GPS About Customer Support NOVATEL WIRELESS Managing the MiFi 500 Settings tl Sprint M SignOut Wi Fi Device Mobile Network Router Mobile Network Router Changes were saved successfully ti Changes made to these Wi Fi settings may require you to reconnect your Wi Fi devices to this MiFi 500 s hotspot using the new settings Basic Settings Wi Fi name erent Wi Fi password Maximum Wi Fi connected 10 devices Show Advanced Settings This is also known as the SSID 8 63 ASCII characters For greater security use a mixture of digits upper case lower case and other symbols A Devices connected to your MiFi 500 s Wi Fi network use data from your data plan Performance may vary with the number of devices 31 4 Sprint wtf Sprint M Sign Out MiFi Home 1 Settings 2 B Connected Devices Wi Fi Device Mobile Network Router Mobile Network Router 1 Settings Changes were saved successfully
71. ustomer Support Maximum Wi Fi connected 10 v devices Hide Advanced Settings Channel Automatic v 802 11 Mode 802 11b 802 11g 802 11n y When using 802 11n legacy security methods are not available Security WPA2 Personal PSK AES v Display Wi Fi name v Turn on to display the Wi Fi name on the display Display Wi Fi password v Turn on to display the Wi Fi password on the display Broadcast Wi Fi name v Wi Fi privacy separation If enabled connected devices cannot communicate with each other Wi Fi range Long range shorter battery life ow Adjust the area covered by the Wi Fi network Wi Fi Multimedia WMM Vv WMM provides higher priority for multimedia and is mandatory if using 802 11n WPS vY Turn on to enable WPS on this Device WPS is accessible through the display Use WPS with compatible devices to easily connect to the MiFi device Devices connected to your MiFi 500 s Wi Fi network use data from your data plan Performance may vary with the number of devices MiFi NOVATEL WIRELESS MiFi Powered Managing the MiFi 500 33 Device You can access your MiFi 500 device settings using the Device menu The Device menu contains the following menu options Preferences Web Interface Backup and Restore Software Update Sprint A MiFi Home B Connected Devices Or Settings GPS i About Customer Support NOVATEL WIRELESS Preferences tl Sprint Ht Sign Out ros Sett
72. vices on the MiFi Web Interface The Connected Devices page allows you to view and edit devices that are currently connected to your MiFi 500 and also displays any computer connected via a USB cable You can also view and unblock any blocked devices The Connected Devices page contains the following sections Managing the MiFi 500 24 Connected Devices Displays the IP address MAC address and Link Local address of up to ten connected devices Blocked Devices Displays any blocked devices Sprint E Sign Out e i Spri nt N peice a Connected Devices ti View devices currently connected to your MiFi device Blocked devices are also displayed Connected Devices Connected Devices Setti S oe er Pe it ie Device_1 rs a Boer Blocked Devices SF About There are currently no blocked devices Customer Support NOVATEL WIRELESS MiFi Powered Connected Devices You can view and edit connected devices using the Connected Devices menu The Connected Devices menu contains the following options Name Normally this is the hostname of the connected device as set on the connected device If you have used this interface to assign a name to a connected device the assigned name displays in place of the hostname In rare cases the hostname may be unavailable Click the pencil tool to change the name of any connected device IPv4 The IP address of the connected device MAC address The MAC Address is a unique network
73. y can be lost or delayed This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path Although data loss is rare the environment where you operate the modem might adversely affect communications Variations in radio signal strength are referred to as fading Fading is caused by several different factors including signal reflection the ionosphere and interference from other radio channels Novatel Wireless or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the MiFi 500 device or failure of the MiFi 500 device to transmit or receive such data Limited Warranty and Liability Novatel Wireless Inc warrants for the 12 month period immediately following receipt of the Product by Purchaser that the Product will be free from defects in material and workmanship under normal Product Specifications and Regulatory Inform ation 59 use THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE The exclusive remedy for a claim under this warranty shall be limited to the repair or replacement at Novatel Wireless option of defective or non conforming materials parts or components The foregoing warranties do not extend to 1 non conformities
74. your device in any area where a potentially explosive atmosphere might exist Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death Be aware and comply with all signs and instructions Users are advised not to operate the device while at a refueling point or service station Users are reminded to observe restrictions on the use of radio equipment in fuel depots fuel storage and distribution areas chemical plants or where blasting operations are in progress Areas with a potentially explosive atmosphere are often but not always clearly marked Potential locations can include gas stations below deck on boats chemical transfer or storage facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Near medical and life support equipment Do not operate your device in any area where medical equipment life support equipment or near any equipment that might be susceptible to any form of radio interference In such areas the host Product Specifications and Regulatory Inform ation 60 communications device must be turned off The device can transmit signals that could interfere with this equipment On an aircraft either on the ground or airborne In addition to FAA requirements many airline regulations st

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