SigmaLive 2.5 User Manual
Contents
1. OnyakTech SigmaLive 2 5 www OnyakTech com Copyright Chris Onyak 2007 All Rights Reserved ONYAKTECH LLC Introduction SigmaLive allows your company representatives to engage in a 1 to 1 chat with your web site visitors in real time with DotNetNuke integration Instantly provide live support and proactive sales for your products and services New to SigmaLive 2 5 is the ability to also host chat rooms Another new addition to SigmaLive is the SigmaLive Dashboard module This module displays charts and grids of SigmaLive data The intended use of the module is to add several instances of the module onto a single page to create a custom dashboard Each module instance can display one Dashboard Item The initial release of this module includes data grids and charts that display the current users chat history all calls total chat minutes per day for the current month and total calls per day for the current month The data grids can be sorted and grouped New Dashboard Items will be available in future releases You can request new additions in the forums on www OnyakTech com Installing SigmaLive Note that there are different file types with OnyakTech DNN products To install SigmaLive into your DNN Portal 1 Log in to your portal as Host 2 Select Module Definitions from the Host menu 3 At the top of the module under the text Module Definitions is a down arrow Click on the arrow to pull up the module menu and2. You can get this information from the SigmaLive Pop Up module by clicking on the Edit SigmaLive link Enter the SigmaLive Web Service URL Listed in the Edit menu option of the PopUp module Click Get New Agent ID You will now see your new Agent ID in the field provided Click Update to save the changes and restart SigmaLive SigmaLive PopUp Module Settings Page 3 The Enable Public Chat Room option will disable the 1 to 1 chat SigmaLive service and turn on the Chat Room functions To host a chat room check this option and enter a name for your chat room Then click Update to create the room If the module is already hosting a chat room you will see a link to close the chat room You can also close a chat room from the Windows client by clicking End Chat while viewing the Chat Rooms session just like you would do for a normal call The Disable Status Monitor and Invites option will prevent your online status from being visible to users until they refresh the page or visit another page with the PopUp module Use this option on pages that contain modules that conflict with AJAX such as the OnyakTech Scrolling Text Email It and Image Focus modules You can change the images used to represent your online status and the banner image displayed during chat by using the DNN URL Controls in the sections Back Soon Image Offline Image Online Status Image and Chat Banner The Status Timer Interval se
3. in hazardous environments requiring fail safe performance such as in the operation of nuclear facilities aircraft navigation or communication systems air traffic control direct life support machines or weapons systems in which the failure of the Software Product or any software tool process or service that was developed using the Software Product could lead directly to death personal injury or severe physical or environmental damage High Risk Activities Accordingly ONYAKTECH and its suppliers and licensors specifically disclaim any express or implied warranty of fitness for High Risk Activities You agree that ONY AKTECH and its suppliers and licensors will not be liable for any claims or damages arising from the use of the Software Product or any software tool process or service that was developed using the Software Product in such applications 14 GOVERNING LAW ENTIRE AGREEMENT DISPUTE RESOLUTION This EULA is governed by the laws of the State of OHIO U S A excluding the application of any conflict of law rules The United Nations Convention on Contracts for the International Sale of Goods shall not apply This EULA is the entire agreement between ONYAKTECH and you and supersedes any other communications or advertising with respect to the Software Product This EULA may be modified only by written agreement signed by authorized representatives of you and ONYAKTECH Unless otherwise agreed in writing all disputes relating to t
4. ICES OR FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION ARISING OUT OF THIS EULA OR THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF ONYAKTECH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE ONYAKTECH S AND ITS THIRD PARTY SUPPLIERS AND LICENSORS ENTIRE LIABILITY ARISING OUT OF THIS EULA SHALL BE LIMITED TO THE LESSER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR THE PRODUCT LIST PRICE PROVIDED HOWEVER THAT IF YOU HAVE ENTERED INTO A ONYAKTECH SUPPORT SERVICES AGREEMENT ONYAKTECH S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 13 HIGH RISK ACTIVITIES The Software Product is not fault tolerant and is not designed manufactured or intended for use or resale as on Page 11 11 GOVERNED BY THE TERMS OF THAT AGREEMENT 13 HIGH RISK ACTIVITIES The Software Product is not fault tolerant and is not designed manufactured or intended for use or resale as on line control equipment in hazardous environments requiring fail safe performance such as in the operation of nuclear facilities aircraft navigation or communication systems air traffic control direct life support machines or weapons systems in which the failure of the Software Product or any soft
5. MPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY FITNESS FOR A PARTICULAR PURPOSE TITLE AND NON INFRINGEMENT THE ENTIRE RISK ARISING OUT OF USE OR PERFORMANCE OF THE SOFTWARE PRODUCT REMAINS WITH YOU 12 LIMITATION OF LIABILITY THIS LIMITATION OF LIABILITY IS TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL ONYAKTECH OR ITS THIRD PARTY SUPPLIERS AND LICENSORS BE LIABLE FOR ANY COSTS OF SUBSTITUTE PRODUCTS OR SERVICES OR FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION ARISING OUT OF THIS EULA OR THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF ONYAKTECH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE ONYAKTECH S AND ITS THIRD PARTY SUPPLIERS AND LICENSORS ENTIRE LIABILITY ARISING OUT OF THIS EULA SHALL BE LIMITED TO THE LESSER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR THE PRODUCT LIST PRICE PROVIDED HOWEVER THAT IF YOU HAVE ENTERED INTO A ONYAKTECH SUPPORT SERVICES AGREEMENT ONYAKTECH S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT Page 9 13 HIGH RISK ACTIVITIES The Software Product is not fault tolerant and is not designed manufactured or intended for use or resale as on line control equipment
6. ORE YOU MAY NOT USE ANY MATERIALS PROVIDED IN THIS WAY TO SUPPORT ANY CLAIM MADE AGAINST ONYAKTECH Any supplemental software code or related materials that ONYAKTECH provides to you as part of the support services in periodic updates to the Software Product or otherwise is to be considered part of the Software Product and is subject to the terms and conditions of this EULA With respect to any technical information you provide to ONYAKTECH as part of the support services ONY AKTECH may use such information for its business purposes without restriction including product support and development ONY AKTECH Inc will not use such technical information in a form that personally identifies you without first obtaining your permission 8 TERMINATION WITHOUT PREJUDICE TO ANY OTHER RIGHTS ONY AKTECH may terminate this EULA if you fail to comply with any term or condition of this EULA In such event you must destroy all copies of the Software Product and Software Product Licenses 9 U S GOVERNMENT USE If the Software Product is licensed under a U S Government contract you acknowledge that the software and related documentation are commercial items as defined in 48 C F R 2ITS USE PERFORMANCE OR OTHERWISE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW ONYAKTECH AND ITS THIRD PARTY SUPPLIERS AND LICENSORS DISCLAIM ALL OTHER REPRESENTATIONS WARRANTIES AND CONDITIONS EXPRESS IMPLIED STATUTORY OR OTHERWISE INCLUDING BUT NOT LIMITED TO I
7. ORY QUALITY FITNESS FOR A PARTICULAR PURPOSE TITLE AND NON INFRINGEMENT THE ENTIRE RISK ARISING OUT OF USE OR PERFORMANCE OF THE SOFTWARE PRODUCT REMAINS WITH YOU 12 LIMITATION OF LIABILITY THIS LIMITATION OF LIABILITY IS TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL ONYAKTECH OR ITS THIRD PARTY SUPPLIERS AND LICENSORS BE LIABLE FOR ANY COSTS OF SUBSTITUTE PRODUCTS OR SERVICES OR FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION ARISING OUT OF THIS EULA OR THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF ONY AKTECH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE ONYAKTECH S AND ITS THIRD PARTY SUPPLIERS AND LICENSORS ENTIRE LIABILITY ARISING OUT OF THIS EULA SHALL BE LIMITED TO THE LESSER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR THE PRODUCT LIST PRICE PROVIDED HOWEVER THAT IF YOU HAVE ENTERED INTO A ONYAKTECH SUPPORT 10 You may not rent lease lend or in any way distribute or transfer any rights in this EULA or the Software Product to third parties without ONY AKTECH s written approval and subject to written agreement by the recipient of the terms of this EULA 5 INDEMNIFICATION You hereby agree to indemnify ONY AKTECH against and hold harmless ONYAKTECH from any c
8. click on Upload New Module 4 Click Browse and find the PA you want to install 5 After you have selected all of the modules you want to upload click on Upload New File Upgrading Did you backup your database Don t forget If you are upgrading to SigmaLive 2 5 from v1 x you may remove the MagicAjax dll and web config changes These are no longer required for SigmaLive Note that you must remove the web config changes before removing the MagicAjax assembly to prevent your site from crashing If you have already removed the MagicAjax component and you receive an error simply remove the web config changes for MagicAjax to restore your web site If you are upgrading from v2 0 to 2 5 it s recommended to uninstall all SigmaLive components before upgrading but not required All information will be lost if you remove the modules If you do not remove the old components please review all items below e You no longer need the SigmaLive Web Service module This has been merged into the PopUp module e If you plan on removing the old Web Service Module and want to keep your existing data delete the file uninstall sql from the installation directory of this module before Page 2 uninstalling All Agents will need to activate their license for the 2 5 release You are not required to renew client licenses if you are upgrading from SigmaLive 2 0 or 2 2 PopUp Module not automatically detecting online agents A
9. comply with any term or condition of this EULA Page 7 9 U S Government use 10 Export of Software Product is limited to that allowable by law 11 YOU ACCEPT THE SOFTWARE PRODUCT AND SOFTWARE PRODUCT LICENSE AS IS 12 Limitation of liability 13 High risk activities 14 Governing Law Entire Agreement Dispute Resolution 15 If any provision of this EULA is held invalid the remainder of this EULA shall continue in full force and 16 If you are located outside the U S then the provisions of this Section shall apply 1 EVALUATION LICENSE WARNING This Software Product under special circumstances be used in conjunction with a free evaluation Software Product License If you are using such an evaluation Software Product License you may use the Software Product only to evaluate its suitability for purchase Evaluation Software has been limited in some way either through timeouts disabled save or restricted use ONY AKTECH BEARS NO LIABILITY FOR ANY DAMAGES RESULTING FROM USE OR ATTEMPTED USE AFTER EXPIRATION OF THE SOFTWARE PRODUCT AND HAS NO DUTY TO PROVIDE ANY SUPPORT BEFORE OR AFTER THE EXPIRATION DATE OF AN EVALUATION LICENSE 2 GRANT OF NON EXCLUSIVE LICENSE ONYAKTECH grants the non exclusive non transferable right for a single user or household to use this Software Product Each additional user or household of the Software Product requires an additional Software Product License A household is defined as you your spouse a
10. e direct all correspondence to support ON YAKTECH com 01 consisting of commercial computer software and commercial computer software documentation as such terms are used in 48 C F R 12 212 and 48 C F R 227 7202 1 You also acknowledge that the software is commercial computer software as defined in 48 C F R 252 227 7014 a 1 U S Government agencies and entities and others acquiring under a U S Government contract shall have only those rights and shall be subject to all restrictions set forth in this EULA Contractor manufacturer is ONY AKTECH 2773 Glenhaven H Copley Ohio 44321 330 431 2871 10 EXPORT RESTRICTIONS You will not download export or re export the Software Product any part thereof or any software tool process or service that is the direct product of the Software Product to any country person or entity even to foreign units of your own company if such a transfer is in violation of U S export restrictions 11 NO WARRANTIES YOU ACCEPT THE SOFTWARE PRODUCT AND SOFTWARE PRODUCT LICENSE AS IS AND ONYAKTECH AND ITS THIRD PARTY SUPPLIERS AND LICENSORS MAKE NO WARRANTY AS TO ITS USE PERFORMANCE OR OTHERWISE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW ONYAKTECH AND ITS THIRD PARTY SUPPLIERS AND LICENSORS DISCLAIM ALL OTHER REPRESENTATIONS WARRANTIES AND CONDITIONS EXPRESS IMPLIED STATUTORY OR OTHERWISE INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACT
11. formation included at the end of this document Although the source code for the Software Product may be included you may not share use or reuse the knowledge or technologies in other applications without explicit approval from ONYAKTECH You may make copies of the Software Product as is reasonably necessary for its use Each copy must reproduce all copyright and other proprietary rights notices on or in the Software Product You may install each Software Product License on a single server No other copies may be made Each copy must reproduce all copyright and other proprietary rights notices on or in the Software Product License You may not modify or create derivative copies of the Software Product License All rights not expressly granted to you are retained by ONY AKTECH 3 INTELLECTUAL PROPERTY RIGHTS RESERVED BY ONYAKTECH INC The Software Product is owned by ONYAKTECH and is protected by United States and international copyright laws and treaties as well as other intellectual property laws and treaties You must not remove or alter any copyright notices on any copies of the Software Product This Software Product copy is licensed not sold You may not use copy or distribute the Software Product except as granted by this EULA without written authorization from ONY AKTECH or its designated agents Furthermore this EULA does not grant you any rights in connection with any trademarks or service marks of ONYAKTECH ONYAKTECH reserves all in
12. he Control Panel 2 Open Sounds and Audio Devices 3 Scroll down until you see Start Navigation in the Program Events list and select it 4 Select None from the Sounds list 5 Click Ok Coming Soon Additional features and Online Help is in development now for SigmaLive To keep yourself up to date please review the initial News window that opens up when you start the SigmaLive Client program for Windows Page 6 Support e Web Based Go to www OnyakTech com log in and click on the Support page to submit requests e Chat Using SigmaLive go to www OnyakTech com and click on a Live Chat link e Email Support OnyakTech com Members Area If you have not done so already contact Support OnyakTech com to request Members Area access If you purchase from OnyakTech com directly then you are given access immediately after purchase The Members Area includes product downloads with email notification on new minor releases Members Forum and an area to request new features OnyakTech LLC Copley OHIO 44313 USA www OnyakTech com Toll Free 1 800 935 5407 SigmaLive License This isa CONTRACT between you either an individual or a single entity and ONYAKTECH which covers your use of SIGMALIVE and related software components All such software is referred to herein as the Software Product A software license issued to a designated user only by ONYAKTECH or its authorized agents is required for each user of the Software Product If yo
13. his EULA except any dispute relating to intellectual property rights shall be subject to final and binding arbitration in the State of OHIO in accordance with the Licensing Agreement Arbitration Rules of the American Arbitration Association with the losing party paying all costs of arbitration Arbitration must be by a member of the American arbitration Association If any dispute arises under this EULA the prevailing party shall be reimbursed by the other party for any and all legal fees and costs associated therewith 15 GENERAL If any provision of this EULA is held invalid the remainder of this EULA shall continue in full force and effect A waiver by either party of any term or condition of this EULA or any breach thereof in any one instance shall not waive such term or condition or any subsequent breach thereof 16 OUTSIDE THE U S If you are located outside the U S then the provisions of this Section shall apply The parties confirm that this EULA and all related documentation is and will be in the English language You are responsible for complying with any local laws in your jurisdiction which might impact your right to import export or use the Software Product and you represent that you have complied with any regulations or registration procedures required by applicable law to make this license enforceable 17 CONTACT INFORMATION If you have any questions about this EULA or if you want to contact ONY AKTECH for any reason pleas
14. laims lawsuits or other losses that arise out of your breach of any provision of this EULA 6 THIRD PARTY RIGHTS Any software provided along with the Software Product that is associated with a separate license agreement is licensed to you under the terms of that license agreement This license does not apply to those portions of the Software Product Copies of these third party licenses are included in all copies of the Software Product 7 SUPPORT SERVICES ONYAKTECH may provide you with support services related to the Software Product Use of any such support services is governed by ONY AKTECH policies and programs described in online documentation and or other ONYAKTECH provided materials As part of these support services ONYAKTECH may make available bug lists planned feature lists and other supplemental informational materials ONYAKTECH MAKES NO WARRANTY OF ANY KIND FOR THESE MATERIALS AND ASSUMES NO LIABILITY WHATSOEVER FOR DAMAGES RESULTING FROM ANY USE OF THESE MATERIALS FURTHERMORE YOU MAY NOT USE ANY MATERIALS PROVIDED IN THIS WAY TO SUPPORT ANY CLAIM MADE AGAINST ONYAKTECH Any supplemental software code or related materials that ONY AKTECH provides to you as part of the support services in periodic updates to the Software Product or otherwise is to be considered part of the Software Product and is subject to the terms and conditions of this EULA With respect to any technical information you provide to ONYAKTECH as part of the su
15. ll agents will need to obtain a new Agent ID from the Configurations screen in the SigmaLive Windows client application before their online status will display in the PopUp module Installing SigmaLive 2 5 To install SigmaLive 2 5 follow the directions listed below 1 oN NOUR 9 Add the module OnyakTech SigmaLive PopUp to a page where you want your visitors to be able to start a chat session In the Edit menu option of this module click on the link SigmaLive WebService URL to open the SigmaLive web service and copy the URL You will need this when configuring the SigmaLive Windows Client module Click on Edit SigmaLive in the modules menu Enter an Account ID This ID is your security key and should not be given out to anyone You will also need this key when setting up the SigmaLive Windows Client Click Get Account Information to setup a new a new Company Write down the Company ID provided to you by SigmaLive and then click the Update link Install the SigmaLive Windows client onto your computer Open the SigmaLive client and then click on the Configurations button near the bottom right of the screen or on Settings in the File menu Enter your Name This can be anything you want it s used when displaying your responses in the SigmaLive chat window Enter your DNN User Name Enter your Account ID from PopUp module Enter your Company ID from PopUp module Enter the Portal ID
16. nd any dependents living within your residence When the source code is provided with the Software Product ONYAKTECH grants you the right to modify alter improve or enhance the Software Product without limitation except as described in this EULA Although rights to modification of the Software Product are granted by this EULA you may not tamper with alter or use the Software Product in a way that disables circumvents or otherwise defeats its built in licensing verification and enforcement capabilities The right to modification of the Software Product also does not include the right to remove or alter any trademark logo copyright or other proprietary notice legend symbol or label in the Software Product Any modifications made to the Software Product will render it non supportable by ONYAKTECH You may at your discretion contact ONY AKTECH about distribution of the altered Software Product and if agreeable terms can be determined the software product may be distributed according to the agreement The altered Software Product will become supported by the party designated in the agreement between ONY AKTECH and the user Ownership of the altered SOFTWARE PRODUCT is transferred to the party designated in the agreement between ONY AKTECH and the user You may not distribute or redistribute changes made to the Software Product to anyone other than groups designated by the agreement between ONYAKTECH and the user Contact ONY AKTECH using the in
17. ows Tray Click on Show SigmaLive How do I change the Online Status indicators 1 Page 5 The Online Agent Status indicators can be changed from the Status menu or the Status page in the left navigation menu Notes Once you change your status it s instantly viewable on your web site in SigmaLive Pop Up modules If you set your status to Back In Five Minutes or OffLine visitors will be given the option to send you an email instead of launching a new chat session How do I change the email address used when visitors send me messages while I m offline 1 Click on the Edit SigmaLive link in the SigmaLive Pop Up modules 2 Enter your email address in the field provided 3 Click Update Why are the Profile and User History features disabled for some visitors e While in a chat with a visitor you can only view their Profile and chat History if they are logged into DotNetNuke History is not maintained for unregistered users since the only item to track them by is IP address which isn t very stable since most ISP s change your IP address every time you connect to the internet How do I remove the clicking sound while the SigmaLive Monitor is active Windows Vista 1 Open the Control Panel 2 Open Sound and then click on the Sound tab 3 Scroll down until you see Start Navigation in the Windows Explorer group of the list and select it 4 Select None from the Sounds list 5 Click Ok Other Windows versions 1 Open t
18. pport services ONYAKTECH may use such information for its business purposes without restriction including product support and development ONYAKTECH Inc will not use such technical information in a form that personally identifies you without first obtaining your permission 8 TERMINATION WITHOUT PREJUDICE TO ANY OTHER RIGHTS ONYAKTECH may terminate this EULA if you fail to comply with any term or condition of this EULA In such event you must destroy all copies of the Software Product and Software Product Licenses 9 U S GOVERNMENT USE If the Software Product is licensed under a U S Government contract you acknowledge that the software and related documentation are commercial items as defined in 48 C F R 2ITS USE PERFORMANCE OR OTHERWISE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW ONYAKTECH AND ITS THIRD PARTY SUPPLIERS AND LICENSORS DISCLAIM ALL OTHER REPRESENTATIONS WARRANTIES AND CONDITIONS EXPRESS IMPLIED STATUTORY OR OTHERWISE INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY FITNESS FOR A PARTICULAR PURPOSE TITLE AND NON INFRINGEMENT THE ENTIRE RISK ARISING OUT OF USE OR PERFORMANCE OF THE SOFTWARE PRODUCT REMAINS WITH YOU 12 LIMITATION OF LIABILITY THIS LIMITATION OF LIABILITY IS TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL ONY AKTECH OR ITS THIRD PARTY SUPPLIERS AND LICENSORS BE LIABLE FOR ANY COSTS OF SUBSTITUTE PRODUCTS OR SERV
19. s of arbitration Arbitration must be by a member of the American arbitration Association If any dispute arises under this EULA the prevailing party shall be reimbursed by the other party for any and all legal fees and costs associated therewith 15 GENERAL If any provision of this EULA is held invalid the remainder of this EULA shall continue in full force and effect A waiver by either party of any term or condition of this EULA or any breach thereof in any one instance shall not waive such term or condition or any subsequent breach thereof 16 OUTSIDE THE U S If you are located outside the U S then the provisions of this Section shall apply The parties confirm that this EULA and all related documentation is and will be in the English language You are responsible for complying with any local laws in your jurisdiction which might impact your right to import export or use the Software Product and you represent that you have complied with any regulations or registration procedures required by applicable law to make this license enforceable 17 CONTACT INFORMATION If you have any questions about this EULA or if you want to contact ONY AKTECH for any reason please direct all correspondence to support ON Y AKTECH com 12
20. tellectual property rights including copyrights and trademark rights NO RIGHT TO TRANSFER Page 8 You may not rent lease lend or in any way distribute or transfer any rights in this EULA or the Software Product to third parties without ONYAKTECH s written approval and subject to written agreement by the recipient of the terms of this EULA 5 INDEMNIFICATION You hereby agree to indemnify ONYAKTECH against and hold harmless ONYAKTECH from any claims lawsuits or other losses that arise out of your breach of any provision of this EULA 6 THIRD PARTY RIGHTS Any software provided along with the Software Product that is associated with a separate license agreement is licensed to you under the terms of that license agreement This license does not apply to those portions of the Software Product Copies of these third party licenses are included in all copies of the Software Product 7 SUPPORT SERVICES ONY AKTECH may provide you with support services related to the Software Product Use of any such support services is governed by ONYAKTECH policies and programs described in online documentation and or other ONY AKTECH provided materials As part of these support services ONY AKTECH may make available bug lists planned feature lists and other supplemental informational materials ONY AKTECH MAKES NO WARRANTY OF ANY KIND FOR THESE MATERIALS AND ASSUMES NO LIABILITY WHATSOEVER FOR DAMAGES RESULTING FROM ANY USE OF THESE MATERIALS FURTHERM
21. ts the interval in milliseconds between calls to the web service to check for status changes You may want to set this to 20 000 20 seconds to prevent unnecessary calls to your site e The Chat Timer Interval setting sets the interval in milliseconds between calls to the web service to check for new messages from the SigmaLive Windows application The recommended setting for this is 2 000 If you find that communications with your visitors appears too late after sending you may set this to 1 000 or lower at your own risk e The Max Status Checks determines the number of times SigmaLive PopUp should check for changes in an Agents status before halting all communications It s recommended to set this option to 10 Setting the option to 0 will force SigmaLive to always check for agent status changes this could become a problem if a visitor opens your site and leaves their computer for several hours If you check the Disable Status Monitor and Invites option this value is ignored and SigmaLive never checks to see if the status of the agent has changed or if the agent has sent the visitor an invitation to chat e The PopUp Width and PopUp Height settings determine the size of the chat window e The Company ID is used to organize your agents into groups departments To setup a new CompanyID click the Get Account Information link If you have already setup a Company ID in another instance of SigmaLive then yo
22. u do not agree to the terms of this EULA then do not install or use the Software Product or the Software Product License By explicitly accepting this End User License Agreement EULA you are acknowledging and agreeing to be bound by the following terms Summary of this EULA 1 Evaluation copies may only be used to determine suitability 2 License for use is non exclusive non transferable right a User has the right to modify alter improve or enhance the Software Product b Distribution of modified Software Product must be agreed upon between ONYAKTECH and the user prior to distribution c Support of modified Software Product must be agreed upon between ONYAKTECH and the user prior to distribution d You may install each Software Product License on a single server Windows Client Product License on a single computer 3 The Software Product is owned by ONYAKTECH and is protected by United States and international copyright laws 4 You may not rent lease lend or in any way distribute or transfer any rights in this EULA or the Software Product to third parties without ONYAKTECH s written approval 5 You hereby agree to indemnify ONYAKTECH against and hold harmless ONYAKTECH from any claims 6 Any software provided along with the Software Product that is associated with a separate license agreement 7 ONY AKTECH may provide you with support services related to the Software Product 8 ONY AKTECH may terminate this EULA if you fail to
23. u may type the Company ID directly into the field e The Account ID field is a security code used to authenticate communications You may enter any value you wish here but you must use the same value in the SigmaLive Windows application in order for any calls to function e The Email Address value is used as the From account when sending messages from visitors when you are offline e If you have SigmaPro Draconis installed you can post Offline Messages to a new support ticket by checking the Post to SigmaPro option e If posting to SigmaPro set SigmaPro Ticket ID value to a ticket you want to use for default settings when posting new tickets This follows the same setup as the Help Desk module for SigmaPro e If posting to SigmaPro enter the Project ID you want new posts to appear in The Ticket ID you specify must exist in the Project you enter here Add SigmaLive to Emails and Other Web Sites You can add SigmaLive Chat links to your emails and other web sites using the script below Note that you will need to change the MD Query String Parameter and URL Locations You may also want to change the image displayed if you display one lt input language javascript id dnn_ctr978_SigmaLivePopUp_imgHelp style WIDTH 150px HEIGHT 50px onclick window open http YOURDOMAINHERE DeskTopModules OnyakTech SigmaLive PopUp popup aspx MD MODULEIDHERE amp STE STATEHERE Page 4 null height 340
24. ware tool process or service that was developed using the Software Product could lead directly to death personal injury or severe physical or environmental damage High Risk Activities Accordingly ONYAKTECH and its suppliers and licensors specifically disclaim any express or implied warranty of fitness for High Risk Activities You agree that ONY AKTECH and its suppliers and licensors will not be liable for any claims or damages arising from the use of the Software Product or any software tool process or service that was developed using the Software Product in such applications 14 GOVERNING LAW ENTIRE AGREEMENT DISPUTE RESOLUTION This EULA is governed by the laws of the State of OHIO U S A excluding the application of any conflict of law rules The United Nations Convention on Contracts for the International Sale of Goods shall not apply This EULA is the entire agreement between ONYAKTECH and you and supersedes any other communications or advertising with respect to the Software Product This EULA may be modified only by written agreement signed by authorized representatives of you and ONYAKTECH Unless otherwise agreed in writing all disputes relating to this EULA except any dispute relating to intellectual property rights shall be subject to final and binding arbitration in the State of OHIO in accordance with the Licensing Agreement Arbitration Rules of the American Arbitration Association with the losing party paying all cost
25. width 550status 0 toolbar 0 menubar 0 titlebar 0 location 0 if typeof Page_ClientValidate function Page_ClientValidate type image alt SigmaLive Live Chat Service by OnyakTech src http YOURDOMAINHERE DeskTopModules OnyakTech SigmaLive PopUp online jpg border 0 gt YOURDOMAINHERE Replace with your domain name For example www OnyakTech com MODULEIDHERE Enter the Module ID you want to use for offsite parameters If you have multiple agents and you have a module setup to use an Agent ID you are using to show your online status then you should specify that module id here STATEHERE This is the SigmaLive State ID For now type 0 This is reserved for future use This Script is also available in the Member Forums at www OnyakTech com Using SigmaLive What are the red wiggly lines in the chat window of the SigmaLive Windows Client This is the SigmaLive Spell Checker indicating that you have incorrectly typed a word If you right click on the misspelled word the SigmaLive Spell Check context menu will appear From this menu you can select words that SigmaLive thinks you have tried to type or modify the Spell Checker Dictionary How do I minimize SigmaLive Client so that I don t have it open all of the time 1 2 Click on the Status page in the left navigation menu Click Hide SigmaLive How do I restore SigmaLive from Windows Tray 1 2 Righ Click the SigmaLive icon in the Wind
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