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My Passport Edge User Manual

1. My Passport Edge Portable Hard Drive User Manual 9 48 1104 8U 19 X3 WD Service and Support Should you encounter any problem please give us an opportunity to address it torio this product Most technical support questions can be answered through our knowledg base or email support service at support wdc com If the answer is not available or if you prefer o please contact WD at the best telephone number shown below 7 O Your product includes 30 days of free telephone support during the warranty period This 30 a day period starts on the date of your first telephone contact with WD Technical Support E mail jon support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wdc com Accessing Online Support Visit our product support website at support wdc com and choose from these topics e Downloads Download drivers software and updates for your WD product e Registration Register your WD product to get the latest updates and special offers e Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information e Knowledge Base Search by keyword phrase or answer ID e Installation Get online installation help for your WD product or software e WD Community Share your thoughts and con
2. If your computer is not connected to the Internet install the driver manually 1 On the Found New Hardware wizard screen click Locate and install driv r software gs E Found how fot ees ua py Q Windows needs to install driver software for your WD SES 0 Device USB Device O e Oe Locate and install driver software recommended Windows will quide you through the process of installing driver software for your device Ask me again later Windows will ask again the next time you plug in your device er log on Don t show this message again for this device Your device will not function until you install driver software Cancel 2 Onthe Found New Hardware WD SES Device wizard screen click Don t search online koj a Feus Haw arm WO SES hv 3 At the Install the disc that came with your WD SES Device prompt click don t have the disc Show me other options i ls Fid Mere Hia WO GES Dra INSTALLING AN SES DRIVER 62 oy MY PASSPORT EDGE Q USER MANUAL oz 4 Browse to Computer and EY a Double click the My Passport drive ap b Double click the Extras folder Ly c Select WD SES Device Driver 4 A d Click Next py L1 Browse for diie solba re on your computer CA Q Search desa hama than berhen Ta e e e aaa oes The software for thee geu has been occ ria bed fe Fun fees Ae Thy dee eee e Pes ch WE ET Dra INSTALLING AN SES DRIVER 63 oy MY
3. from Windows 53 Unlocking the drive 36 from the virtual CD 38 43 with the WD Security software 37 without the WD Security software 39 Update Software button 25 USB drive interface 4 INDEX 70 W Warranty 67 WD service 67 SmartWare icon 42 Store link 25 Windows uninstalling WD SmartWare software from 53 Y Your computer content gauge Backup tab displays 18 content gauge Home tab displays 16 icon Home tab display 15 O h y E Q MY PASSPORT EDGE USER MANUAL INDEX 71 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book and My Passport are registered trademarks and My Passport Edge WD SmartWare WD Security WD Drive Utilities and Data Lifeguard are trademarks of Western Digital Technologies Inc Apple Mac OS X and Time Machine are trademarks of Apple Inc registered in the U S and other countries Other marks may be mentioned herein that belong to other companies 2012 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705086 A00 Au
4. 2 on page 31 a A retrieved content folder In a Retrieved Content Folder jon The default folder is Retrieved Contents in the My Documents folder for your user name If you want to specify a different folder a Click Browse and use the browse function to identify the new folder b Click Apply to save and implement the new folder specification 4 Click Next to display the Select content to retrieve dialog IF you want to retrieve from the selected backup volume All of the files THEN select the Retrieve All Files option and skip to step 6 on page 34 v Retrieve All Files All the data from this backup will be retrieved from your MYDESKTOP C volume including files you have previously deleted and the most current version of each file Selected files or folders Retrieve Some Files option to open the Retrieve Some Files selection box and proceed to step 5 on page 34 RETRIEVING BACKUP FILES 33 i MY PASSPORT EDGE USER MANUAL 5 Inthe Retrieve Some Files selection box navigate through the structure to find the files you want You can also use the search box by typing the nare or partial name of the file or folder b e Select the Show older files check box to display the different backed uprigrsions of your files pb Y Show older files C Show deleted files View 1a q Ma Q sean x G Name Size Date 6 151 24 KB Thursday February 10 on A Q e Select the Show
5. File Backup button and OK on the Switching Backup Plan dialog b In the backup by files selection box select the check box for your computer s internal hard drive If your computer has more than one internal hard drive select the check box for each one c Click Apply Changes to create a custom backup plan and refresh the content gauge for your My Passport drive d Click Start Backup to begin backing up all of files and folders on the internal hard drive and skip to step 8 on page 29 BACKING UP YOUR COMPUTER FILES 28 i MY PASSPORT EDGE Y USER MANUAL co 7 To backup selected files or folders Lo y a Verify that the backup mode is file and that Ready to perform fil tac kup appears at the upper left corner of the Backup screen h If the backup mode is category and Ready to perform category backup appears there then click the Switch to File Backup button and OK on the Switching Backup Plan dialog A In the backup by files selection box click the pointers to open the folder e structure e 6 Q Appa cnagan Select the check boxes for the individual files or folders that you want to back up Note that selecting a folder check box automatically selects all of the subfolders and files in the folder Click Apply Changes to create a custom backup plan and update the content gauge for your My Passport drive Note Clicking Revert clears your recent selections and redisplays the prior ap
6. Operating System Compatibility 0 0 0 ee eens 2 Disk Drive Format sedes eee hes 4 seudo NR a ir a ewes poeta theese nee eee 3 Pay SiGal MSSCHONOM esac dom sone os oe eee Bh ecg Ge es ached od 20 eA Poked oe OG ee hee ae 3 Power Activity LED 2 gece decurce meron mecca tree wees ed R E ERR EE ese daeam RNE 3 USB 3 0 INC ACS at a a w one eee pee oe eee pote ee oe ad e ee ee eee eee 4 Registering Your Drive 0 cc eee ees 4 Handling Precautions 4 2 45 014 006 6 osas das Aa AR be be ee eee oe as 4 2 Connecting the Drive and Getting Started 00 0 5 Connecting the Drive o o o o oooooo ee eee eee eens 5 Getting Started with the WD Software 0 2 0 0 0 ces 6 3 WD SmartWare Software Functional OvervieW 12 HOMS PaO IDISDIAY sca tauncare tee eee eee PEC he eee ee eae eee eee ete oes 13 Backup Tab DISDIAVS emotions rasa ao rana aaa 17 Retrieve Tab DisplayS annann asbesto y is epa oe 20 DeWinGsS 510301 1 scene due ee 4 04 ease ae ee eee eee eee EE ae ee eet 23 Help Tab WISRlAV lt acend aces cate caer eeeoatons APS eos doers cae 24 4 Backing Up Your Computer Files 0000 eee eee 26 How the Backup Function WorkS 000 cc ee eas 26 Backing UP FIOS 22206 scs ore ete chant Poe EMS Pees e eed ee das 26 5 Retrieving Backup FileS 000 cece ees 31 How the Retrieve Function WorkS 0 00 ee ees 31 Retrieving Flo ets arar eno rca Seba Eola ed e ge do 31 6 Lockin
7. Passport Drive Icon OSIE MY PASSPORT ej Your Computer de ins My Passport Drive Content Gauge Content Gauge a Figure 9 Home Tab Display WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 14 oy MY PASSPORT EDGE Q USER MANUAL O K Table 1 Home Tab Functional Description EY Display Component Description Yo Your computer icon Internal drive selector box My Passport drive icon Provides a graphic representation and name of the interr a hard drive or drive partition on your computer that the WD SmartWare software will access for backup and retrieve functions o Q Right clicking the icon and clicking Properties displays the o Windows System Properties dialog e MYDESK TOP Not shown in Figure 9 on page 14 If your computer has more than one internal hard drive or drive partition the WD SmartWare software displays a selector box below your computer icon for specifying the drive or partition that you want to use for backup and retrieve functions Provides a graphic representation and name of the My Passport drive connected to your computer If you have more than one My Passport drive connected to your computer left click the drive icon for the one that you want to use for backup and retrieve functions The WD SmartWare software highlights your selection with a light blue shadow background Selected My Passport Drive gt UE My Passport My Passport Essential Right clicking
8. Provide links to display the main Learning Center help topics buttons e Overview e Backup e Retrieve e Manage Customize Online User Manuals link Uses your Web browser to connect to the user manual page for WD SmartWare manuals at http www wdc com wdproducts wdsmartware um asp There you can select and open the online version of the user manual for your My Passport drive Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 24 oy MY PASSPORT EDGE y USER MANUAL EZ Table 5 Help Tab Functional Description Continued EY Display Component Description Yo Support link Uses your Web browser to connect to the WD Service 8 Su oport Home page at hitp support wdc com T Update Software button Uses your Web browser to compare the versions of your or WD SmartWare software and the firmware of the selected iZ My Passport drive with the most recent available versions Oz Q lf updated software or firmware is available the WD SmartWare Sa WD Store link software prompts you do download and install it Uses your Web browser to connect to the WD online store at http store westerndigital com store wdus WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 25 oy MY PASSPORT EDGE W USER MANUAL Z A Q Backing Up Your Computer Files Op O This chapter includes the following topics an How the Backup Function Works can Backing Up Files 7 Q How the Backup Function Works e L1 The WD SmartWare software automatical
9. a PC 43 display scroll pointers Home tal d1s plays 16 o handling precautions 4 iZ icon Home tab displays 15 Oz sleep timer 44 C status check 43 E Drive formats converting 3 Drive Settings drive erase 47 registration 44 security 35 sleep timer 44 E Environmental compliance China 67 Erase Drive dialog 47 Erasing the drive 47 F FCC Class B information 66 File History button 23 File history dialog 51 Flashing icon alerts 43 Full media scan 46 G GNU general public license 68 GPL software 68 H Handling precautions 4 Hardware 2 Help tab display Contact Us link 24 description 24 functional overview 13 Learning Center topic buttons 24 Online User Manuals link 24 Support link 25 Update Software button 25 WD Store link 25 Home tab displays description 13 drive content gauge 17 drive display scroll pointers 16 drive icon 15 functional overview 12 Internal drive selector box 15 your computer icon 15 INDEX 69 your computer s content gauge 16 ICES 003 NMB 003 compliance 66 Indicator light 3 Internal drive selector box Home tab dis plays 15 K Kit contents 2 L Launching WD SmartWare software 42 Learning Center topic buttons 24 LED indicator 3 Limited warranty 68 O Online User Manuals link 24 Operating systems 2 3 P Password protecting your drive 35 CAUTION about lost passwords 35 Physical description 3 Precautions for handling 4 Preferences button 23 options setting 52
10. either e The WD Security desktop shortcut icon if you created one when you installed the application or Start gt All Programs gt Western Digital gt WD Apps gt WD Security e The WD Drive Utilities icon on your desktop if you created one when you installed the application or Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities 2 If you have more than one supported My Passport drive connected to your computer select the one that is locked to display the Unlock Drive dialog 3 On the Unlock Drive dialog a Type your password in the Password box b Click Unlock Drive LOCKING AND UNLOCKING THE DRIVE 37 i MY PASSPORT EDGE 27 USER MANUAL O 2 i amp Unlocking the Drive with the WD SmartWare Software Cy Whenever you shut down and restart your computer or disconnect and reeennect the drive to your computer unless you selected the Enable auto unlock for user checkbox when you created your password the WD SmartWare software displays a Drive is locked Lb message in place of the content gauge for your My Passport drive Y z Y Y 7 O A 6 Drive is locked Click the above drive image to unlock drive To unlock the drive with WD SmartWare software 1 If the WD SmartWare Unlock your drive dialog does not appear automatically click the drive image above the Drive is locked message to display It WD Smart Ware Unlock your drive lo Gono tn
11. failure occurs The result of a SMART status check is a pass or fail evaluation of the drive s condition MANAGING AND CUSTOMIZING THE DRIVE 45 i MY PASSPORT EDGE Q USER MANUAL O Y On Your My Passport drive has a built in Data Lifeguard diagnostic tity that tests the drive for error conditions The quick drive test checks the drive fof major performance problems A e Quick Drive Test The result of a quick drive test is a pass or fail evaluation of the drive s condition Q The most comprehensive drive diagnostic is the complete drive test It tests every YW sector for error conditions and inserts bad sector markers as required y e Complete Drive Test 6 The best time to run the drive diagnostics and status checks is on a regular basis before you encounter any problems with your drive And because they are so fast running the SMART status check and the quick drive test provides a high level of assurance with minimal inconvenience Then run all three whenever you encounter disk error conditions when writing or accessing files To run drive diagnostics and status checks 1 Open the WD Drive Utilities software by clicking either e The WD Drive Utilities desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 4 on page 8 2 If you have more than one supported My Passpor
12. have erased or Qe reformatted the drive go to http support wdc com and see Knowledge Base answer 6 ID 7 MANAGING AND CUSTOMIZING THE DRIVE 50 i MY PASSPORT EDGE y USER MANUAL O Y Managing and Customizing the Softvigre O This chapter includes the following topics bh Specifying the Number of Backup Versions 4 Specifying a Different Retrieve Folder Z Checking for Software Updates A Uninstalling the WD Software Specifying the Number of Backup Versions Qo The WD SmartWare software can keep up to 25 older versions of each file If you overwrite or delete a file by mistake or want to see the file a couple of versions ago the WD SmartWare software has a copy for you You always have the most recent specified number of versions of each file available for retrieves and you can choose to keep from 1 to 25 versions Keeping more versions e Improves your ability to retrieve files from a longer back in time period e Consumes more disk space To specify the number of backup versions that you want to keep for each file 1 Click the Settings tab to display the Software Settings screen see Figure 12 on page 23 2 On the Software Settings screen click File History to display the Set File History dialog Set File History Enter the number of backup versions to keep for each file 3 On the Set File History dialog a Use the selection box to specify the number of backup versions that you
13. more than one supported My Passport drive connected to your computer select the one that you want to set 3 Click Sleep Timer to display the Sleep Timer dialog Sleep Timer Set the amount of idle time before your drive goes into sleep mode Note OS settings might override this setting Set Sleep Timer After 30 minutes a 4 On the Sleep Timer dialog a In the Set Sleep Timer box select the inactivity time interval at which you want to turn off the drive b Click Set Timer Registering the Drive WD Drive Utilities uses your computer s Internet connection to register your drive Registering the drive provides free technical support during the warranty period and keeps you up to date on the latest WD products To register your drive 1 Make sure that your computer is connected to the Internet 2 Open the WD Drive Utilities software by clicking either e The WD Drive Utilities desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 4 on page 8 3 If you have more than one supported My Passport drive connected to your computer select the one that you want to register MANAGING AND CUSTOMIZING THE DRIVE 44 oy MY PASSPORT EDGE 27 USER MANUAL O 4 Click Registration to display the Registration dialog Registration O K Register your drive to receive software update notifications and c
14. or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via support wdc com WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession COMPLIANCE AND WARRANTY INFORMATION 67 i MY PASSPORT EDGE Q USER MANUAL oy Limited Warranty yA WD warrants that the Product in the course of its normal use will for the defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country 1fwhich your Product was purchased The term of your limited warranty is for 3 years in the North South and Central America region 3 years in the Europe the Middle East and e i Q Africa region and 3 years in the Asia Pacific region unless otherwise required by law 04 The term of your limited warranty pe
15. the selected My Passport drive oy MY PASSPORT EDGE y USER MANUAL O Yo THEN the WD SmartWare software diSpjays the Rita A old ei O PEA paar Fora Proceed to step 3 on page 33 Select a volume to retrieve from dialog with the available volumes listed in the Backed Up Volumes selection box Backed Up Volumes Original Computer Original Volume MYDESKTOP A cl JI i Ja taal i In this case a Inthe Backed Up Volumes selection box select the volume that you want to retrieve files from b Click Next to display the Select a destination for retrieved files dialog c Proceed to step 3 on page 33 The Select a volume to retrieve from dialog with nothing listed in the Backed Up Volumes selection box Hacked Up Volumes Original Computer Original Volume You cannot retrieve files from a drive that does not have a backup volume Click the Home tab and return to step 1 b on page 31 to select the My Passport drive that has the files you want to retrieve RETRIEVING BACKUP FILES 32 3 On the Select a destination for retrieved files dialog IF you want to copy your retrieved files to Their original locations on your computer s internal hard drive oy MY PASSPORT EDGE Q USER MANUAL O THEN select the option h To the Original Places DA h Note The To the Original Places option Z is not available if you selected a Qh backup volume from another o computer at step
16. the License Agreement check box to accept the agreement and activate the Next button 4 Click Next to display the Custom Setup dialog WO Appa Setup Custom Setup Select Me way YOU want reales b be mst lled GEk me Er balia O AAA a rn aura il Do indie f WO Orie UN Vit Greve Limas f Crane Edo Darla LARA DS A ARONA E Launch Appkcebor dragnio rtica register your dere und far WE Escuriy mye F Create Desblop Swiat a Launch Apple thor WO Die Lies version 1 01 4 will ar WE SmartWware bici E Create Dedlop Hhortcud ean Jo canm CONNECTING THE DRIVE AND GETTING STARTED 6 i MY PASSPORT EDGE y USER MANUAL oz 5 On the Custom Setup dialog T a Select an application name to see a brief description of the application e WD Drive Utilities Ly e WD Security Ey e WD SmartWare KA b Clear the check box for any application that you do not want to install gt c Clear the check box for any installation option that you do not want to implement 6 d e Create Desktop Shortcut e Launch Application Click Next to install the selected applications and options 6 When the installation completes click Finish to exit the WD Apps Setup Wizard WD Apps Setup Completed the WD Apps Setup Wizard Oo sl gt ES pra TE Glick Iha Fiii bullan lo nnil he Selu iad Finis 7 Depending on your selections Installing WD Drive Utilities with the Launch Application
17. the WD SmartWare software the WD Quick View icon displays in the system tray portion of the Windows taskbar E 7 ENESA 9504M You can use the icon to e Open the WD SmartWare software e Check the drive status e Safely disconnect the drive e Monitor icon alerts The following sections describe how to use the icon and other ways to do these things Opening the WD SmartWare Software If the WD SmartWare software does not start automatically you can start it by e Left or right clicking the WD Quick View icon in the taskbar and selecting WD SmartWare About WD Quick view Safely remove My Passport USB HDD K WD Smartare e Clicking Start gt All Programs gt Western Digital gt WD SmartWare gt WD SmartWare MANAGING AND CUSTOMIZING THE DRIVE 42 oy MY PASSPORT EDGE Q USER MANUAL O Checking Drive Status A You can see the drive capacity used and drive temperature status and find gut if the drive is locked by hovering the pointer over the WD Quick View icon in the taskbar 2 hb WO Quick View de Drive Name Volumes Used Locked Temperature KoA My Passport USB HOD K 1 No OK 04 o cg Q Safely Disconnecting the Drive CAUTION To prevent data loss close all active windows and applications before shutting down or disconnecting the drive You can safely disconnect the drive by either e Right clicking the WD Quick View icon in the taskbar and then clicking the Safely remove optio
18. the drive icon displays a menu with options for e Open To display the drive listing in Windows Explorer e Properties lo display the Windows Drive Properties dialog e Safely remove To prepare your system to disconnect the drive My Pass Open Properties Safely remove MY PASSP Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 15 oy MY PASSPORT EDGE y USER MANUAL oz Table 1 Home Tab Functional Description Continued ES Display Component Description Yo Drive display scroll Not shown in Figure 9 on page 14 da pointers 4 PA One installation of the WD SmartWare software supports as apy My Passport drives as you system can handle When the number of connected drives exceeds the display capacity the an WD SmartWare software displays left right drive display scroll a pointers for viewing all of them jon My Passoort Essential My Passport E2 lt Scroll Pointers Your computer s content The content gauge for your computer s internal hard drive shows gauge all of your files that are available for a category type backup against a blue background in six categories where This file category Includes files with these extensions Documents doc txt Atm html ppt xls xml and other document extensions Mail mail msg pst and other mail extensions Music Mp3 wav wma and other music extensions Movies avi mov mp4 and other movie extensions Pictures gif jpg p
19. want to keep for each file from 1 to 25 b Click Apply Specifying a Different Retrieve Folder When you start a retrieve you can choose whether you want to store the retrieved files in either e Their original locations on your computer e A Retrieved Content folder By default the WD SmartWare software creates and uses a Retrieved Contents subfolder in your My Documents folder To specify a different folder 1 Either create a new folder or determine which existing folder you want to use MANAGING AND CUSTOMIZING THE SOFTWARE 51 i MY PASSPORT EDGE y USER MANUAL O 2 2 Click the Settings tab to display the Software Settings screen se igure 12 on page 23 4 O 3 On the Software Settings screen click Retrieve Folder to display the S potriee Folder dialog b i L Set Retrieve Folder Z The current retrieve folder is CDocuments and Settings AdministratorniRetieved Filesi o lf you want to change this folder specify the new folder below a C Documents and Settings Administrz Browse 4 On the Set Retrieve Folder dialog a Click Browse and use the browse function to identify the new retrieve folder b Click Apply Checking for Software Updates When enabled the Preferences option checks for software updates each time you reconnect your My Passport drive to your computer This ensures that you are always using the most recent software version To enable or disable the Preferences option
20. when you shut down your computer disconnect your rive or your computer goes into the sleep mode A e Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto un Sek for user check box when you changed your password S 6 O CO Turning Off the Drive Lock Feature To remove password protection from your drive 6 1 Open the Change Security dialog by clicking either e The WD Security desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Security 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to remove password protection from 3 Type your password in the Password box Select the Remove security option 5 Click Update Security Settings LOCKING AND UNLOCKING THE DRIVE 41 i MY PASSPORT EDGE 1 USER MANUAL SA a E gt amp Managing and Customizing the Drive O This chapter includes the following topics a Using the WD Quick View Icon 4 Opening the WD SmartWare Software D Checking Drive Status Safely Disconnecting the Drive Monitoring Icon Alerts Setting the Drive Sleep Timer ee Registering the Drive Checking Drive Health Erasing the Drive Restoring the WD Software and Disk Image Using the WD Quick View Icon After you have installed
21. you have more than one supported My Passport drive connect to your computer select the one that you want to create a password for Le Type your password in the Choose a password box using up to 25 chatacters Retype your password in the Verify password box h h Type a hint to help remember your password in the Password hint box o SA A Select the Enable auto unlock for user check box if you want the WD Security iZ software to remember your password for the selected drive on this computer Oz Q Read the warning about the possibility of data loss if you forget your password On a Click the understand check box to signify that you accept the risk 9 Click Save Security Settings to save your password and enable hardware encryption for your drive 10 Click OK to close the Security has been enabled message CAUTION After creating a password the drive remains unlocked for as long as you continue your current work session Then the WD Security software e Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode e Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for user check box when you created your password Unlocking the Drive After you have created a password to keep others from accessing the files on your drive unless you selected the Enable au
22. 1 Click the Settings tab to display the Software Settings screen see Figure 12 on page 23 2 On the Software Settings screen click Preferences to display the Set Preferences dialog Set Preferences select automation options Y Automatically check for WD SmartWWare software updates 3 On the Set Preferences dialog select or clear the Automatically check for WD SmartWare software updates check box to enable or disable the Preferences option Uninstalling the WD Software Important You can easily uninstall the software However you will need to restart the backup job manually after reinstalling the software as uninstalling deletes all existing backup job configurations See Backing Up Your Computer Files on page 26 Use your operating system s Add or Remove Programs function to uninstall the WD SmartWare software from your computer MANAGING AND CUSTOMIZING THE SOFTWARE 52 oy MY PASSPORT EDGE o USER MANUAL Uninstalling on Windows XP Co 7 1 Click Start gt Control Panel e 2 Double click Add or Remove Programs Ly 3 Select WD SmartWare and click Remove 4 Click Yes at the Are you sure prompt Co Uninstalling on Windows Vista Windows 7 or Windows 8 e 2 1 Click Start gt Control Panel 2 Double click Programs and Features 3 Click WD SmartWare or the WD SmartWare icon and click Uninstall Change at the top of the screen 4 Click Yes at the Do you wish to proceed prompt MA
23. 11 and Table 3 on page 21 for a brief functional description of the Retrieve tab displays WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 20 oy MY PASSPORT EDGE Q USER MANUAL o Q Co Lo a h Ye Backed Up Volumes Selection Box Yop Q 6 Q Retrieve Destination Option Buttons if 7 Change Retrieve Folder Box and Browse Button Select a Destination for Retrieved Files Display ee Retrieve Files Option Buttons Retrieve Some Files Selection Box Start Retrieving Cancel Retrieving Toggle Button Select Content to Retrieve Display Figure 11 Retrieve Tab Displays Table 3 Retrieve Tab Functional Description Display Component Description Backed Up Volumes Lists the backed up volumes that are available to retrieve files from selection box on the selected My Passport drive You must select a backup volume before you can click Next to continue with the retrieve operation Change retrieve folder box By default the WD SmartWare software creates and uses a folder and Browse button named Retrieved Contents in the My Documents folder for your user name If you want to specify a different folder use the Browse function and click Apply Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 21 oy MY PASSPORT EDGE Q USER MANUAL O op Table 3 Retrieve Tab Functional Description Continued ES Display Component Description Yo Retrieve destination option buttons Retrieve files option bu
24. 145115409 There were too many password recovery attempts Clicking Erase permanently erases all the data on your drive Please select understand below to acknowledge that reformatting your drive will delete all ofthe data on the drive and then click on Erase to continue C understand 5 Read the warning and select the understand check box to signify that you accept the risk 6 Click Erase After the drive erase operation completes go to support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software and disk image on your My Passport drive Erasing your drive also removes your password If you still want to use a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 35 MANAGING AND CUSTOMIZING THE DRIVE 49 i MY PASSPORT EDGE Q USER MANUAL O x Restoring the WD Software and Disk Image fe Cy In addition to deleting all of the data on your My Passport drive erasing of formatting the drive also removes the WD software and all of the support files utilities ofiline help DA and user manual files b If you ever need to remove and reinstall the WD software on your computer or move the drive to another computer and install the software there you will need to restore the wb software and disk image on your My Passport drive To do this after you
25. Found New Hardware screen If they appear close them cP es You can use the Found New Hardware screen to install the SES driver either iZ O e Automatically if your computer is connected to the Internet Or e Manually whether your computer is connected to the Internet or not Qo Installing the Driver Automatically To install the SES driver automatically your computer must be connected to the Internet 1 Verify that your computer is connected to the Internet 2 On the Found New Hardware wizard screen click Locate and install driver software i Found Mew Hardware F Windows needs to install driver software for your WD SES Device USB Device W Locate and install driver software recommended Windows will guide you through the process of installing driver software for your device Ask me again later Windows will ask again the next time you plug in your device er log on Don t show this message again for this device Your device will not function until you install driver software Cancel 3 On the Found New Hardware WD SES Device wizard screen click Yes search online this time only to allow Windows Vista to connect to Windows Update Feed lts Hitan ST ELE Chee a earch cel Windows Vista automatically e Connects to Windows Update e Finds downloads and installs the SES driver INSTALLING AN SES DRIVER 61 oy MY PASSPORT EDGE Q USER MANUAL O Installing the Driver Manually Pe Cy
26. NAGING AND CUSTOMIZING THE SOFTWARE 53 oy MY PASSPORT EDGE o USER MANUAL Z m E mu Z Using the Drive with a Mac i Cy The My Passport drive is formatted as a single NTFS partition for compatibiity with updated Windows operating systems To use the drive on Mac OS X jue and to use Time Machine if you want you must reformat the drive to a single J partition E This chapter includes the following topics Co Reformatting the Drive o Restoring the WD Software and Disk Image A Reformatting the Drive CAUTION Reformatting the drive erases all its contents If you have already saved files on the drive be sure to back them up before reformatting it Go to support wdc com and refer to Knowledge Base answer ID 3865 for information about reformatting the drive See Troubleshooting on page 55 for more information about reformatting a drive Restoring the WD Software and Disk Image After you have reformatted your My Passport drive for use on Mac computers go to http support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the Windows versions of the WD Drive Utilities and WD Security software and disk image on your My Passport drive The WD SmartWare software is not available for Mac computers with this model of My Passport drive USING THE DRIVE WITH A MAC 54 oy MY PASSPORT EDGE USER MANUAL oz E Q Troubleshooting Zo This chapter includes the following topic
27. PASSPORT EDGE Y USER MANUAL O 2 Installing on Windows 7 or Windows 8 Comput After you physically connect the drive as shown in Figure 3 on page 5 or se Windows Computer Management utility to install the SES driver the En 1 Open All Programs and click Computer gt Manage can Getting Started a y Z a ing Starte TA y Past Pidimme biata Q2 Ja O En a Dociarrenta e Window Media Center 6 E Prune Q A I La Calculabor TD Sticky Motes Se ampping Teal a Reme Deia Connection A Mtagraiver Piuse Darters Computer Open Control Pare Marage Map neteork drive Diconmecl network dies Dentes amd Print Solitaire Default Programs Show on Deskten Help and Support Rename PAL Programa Properines ot SS e eee aut aw 2 Under Computer Management Local click Device Manager gt Unknown Device and right click Update driver software 4 Computer Management File Action View Help A E E Computer Management Local 4 WIN7 32 a System Tools gt qi Computer Device M gt E Task Scheduler b Ea Event Viewer gt fz Shared Folders gt de Local Users and Groups b E Performance y Device Manager di is Storage wey Disk Management gt Ely Services and Applications t Disk drives gt ME Display adapters gt 8 DVD CD ROM drives b Bie Human Interface Devices gt Eg IDE ATA ATAPI controllers gt g IEEE 1394 Bus host controllers gt D Keyboards hi A Mice and othe
28. Product features 1 Q Quick drive test 46 R Reformatting the drive 54 55 Register Drive dialog 45 Registering your drive 44 Regulatory compliance 66 Restoring the software disk image 50 54 Retrieve about retrieving files 31 destination option buttons 22 files option button 22 folder specifying 51 procedure 31 Retrieve Folder button 23 Retrieve some files selection box 22 Retrieve tab displays Backed Up Volumes selection box 21 Browse button 21 Change retrieve folder box 21 description 20 functional overview 12 MY PASSPORT EDGE Y USER MANUAL Q Retrieve destination Option buttons 22 Retrieve files option butt as 22 Retrieve some files selectiombox 22 Start Cancel Retrieving toggte button 22 Le ROHS 67 Yo Run Diagnostics dialog 46 Z o S Q Safety compliance 66 Qo Service 67 Set file history dialog 51 preferences dialog 52 retrieve folder dialog 52 Sleep timer dialog 44 Settings tab displays description 23 File History button 23 functional overview 13 Preferences buttons 23 Retrieve Folder button 23 SMART status check 45 Software Settings preferences 52 retrieve folder 51 Software GPL 68 Space available 43 Start Cancel Retrieving toggle button 22 Start Stop Backup toggle button 20 Settings See Drive Settings Status check 43 Support link 25 Switch to Category File Backup toggle button 20 System compatibility 2 file category defined 17 T Temperature check 43 U Uninstalling WD SmartWare
29. RETRIEVING BACKUP FILES 34 oy MY PASSPORT EDGE USER MANUAL Y Z Locking and Unlocking the Drive Lo O This chapter includes the following topics an Password Protecting the Drive can Unlocking the Drive W Changing Your Password Turning Off the Drive Lock Feature o yr Password Protecting the Drive Qo You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive CAUTION The WD Security software uses your password to electronically lock and unlock your drive If you forget your password you will not be able to access the data that is on your drive or write new data to it You will have to erase the drive before you can use it again Use the WD Security software to e Create a password e Change a password e Eliminate the need for a password To create a password and keep others from accessing the files on your drive 1 Open the Set Security dialog by clicking either e The WD Security icon on your desktop if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Security A PP os _ Se er Diiu paH Tb DO O a o A a F WARHING ALI AATE ree yine paar E pre irel ar pe pe wil Pee i er A O oo NAAA MA int potter Pawo Pri LOCKING AND UNLOCKING THE DRIVE 35 i MY PASSPORT EDGE 27 USER MANUAL O Z 2 If
30. Utilities USB powered Powered directly from the USB port on your PC No separate power supply is needed ABOUT YOUR WD DRIVE 1 i MY PASSPORT EDGE y USER MANUAL O 2 Durable enclosure protects the drive inside We know your data Mteaportant to you So we build the drive inside to our demanding requirements for durability7shock tolerance and long term reliability Then we protect the drive with a durabl enclosure designed for beauty b O Important For the latest WD product information and news visit our website at hitoy www westerndigital com For the latest software firmware and product documentatio 2 7 and information go to http support wdc com downloads on Q 6 Kit Contents i As shown in Figure 1 your My Passport Edge drive kit includes the following e My Passport Edge portable hard drive e USB 3 0 cable e Quick Install Guide e WD SmartWare WD Security and WD Drive Utilities software included on the drive ahi A USB 3 0 Cable My Passport Edge Quick Install Guide Portable Hard Drive Figure 1 My Passport Drive Kit Components Optional Accessories For information about optional accessories for WD products visit US http www shopwd com or http www wdstore com Canada http www shopwd ca or http www wdstore ca Europe http www shopwd eu or http www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support E visit h
31. Utilities and WD SmartWare software on your computer It includes the following topics D Connecting the Drive D Getting Started with the WD Software Co O Y Connecting the Drive e 3 Q To connect the My Passport drive to your computer 1 Turn on your computer 2 Connect the drive to your computer as shown in Figure 3 Figure 3 Connecting the My Passport Drive CONNECTING THE DRIVE AND GETTING STARTED 5 i MY PASSPORT EDGE 1 USER MANUAL SA ce 3 Verify that the drive appears under My Computer in Windows ExpiGrer 4 Ifa Found New Hardware screen appears click Cancel to close it TREWD software installs the proper driver for your drive bh Your My Passport drive is now ready to use as an external storage device You Eso enhance its performance by installing the WD software that is on the drive En e WD Security 7 e WD Drive Utilities K e WD SmartWare Qo Getting Started with the WD Software To install the WD software that is on the drive 1 Double click the WD Apps Setup file that appears in the listing for your My Passport drive in Windows Explorer to display the WD Apps Setup Wizard a WD Apps Setup Welcome to the WD Apps Setup Wizard TRE Setup Wizard wall metal WO Apps on your computar Click Head do continue or Garcii lo om fie Bebop wirami cancel 2 Click Next to display the End User License Agreement Read the license agreement and select the I accept the terms in
32. ackup Tab Displays Table 2 Backup Tab Functional Description Display Component Description Your computer s content Same as the content gauge for your computer s hard drive on the gauge Home tab display See Your computer s content gauge on page 16 My Passport drive content Same as the content gauge for your My Passport drive on the gauges Home tab display See My Passport drive content gauge on page 17 Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 18 oy MY PASSPORT EDGE Q USER MANUAL O op Table 2 Backup Tab Functional Description Continued ES Display Component Description Yo Advanced backup area In category mode the initial default configuration of the y D WD SmartWare software is to back up all of your files In this configuration the advanced backup area is blank o Q Clicking Advanced View displays a backup files selection box that S you can use to specify the categories of files that you want to back up Oy Clicking Apply Changes in the backup files selection box updates the content gauge for your computer and your My Passport drive Clicking Switch to File Backup displays a folder structure view that you can use to specify individual files or folders that you want to back up Note The folder structure displaces the content gauge for your computer on the Backup tab display In file mode the initial default configuration of the WD SmartWare software is wi
33. ant access to e Detailed information about backing up and retrieving files and making your software setup selections e WD Customer Support and software update services See Help Tab Display on page 24 In each display the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected drives Note In addition to the detailed Help tab information each WD SmartWare display provides easy access to abbreviated online help to quickly guide you through your backup retrieve and settings tasks Whenever you are uncertain about what to do just click the info online help icon in the upper right corner of the display me To close the info online help screen after reading the online help click the X icon in the upper right corner of the help screen Home Tab Display Use the WD SmartWare Home tab display to view hard drive content gauges and select e The internal hard drive or hard drive partition that you want to back up files from or copy retrieved files to when your computer has more than one e The My Passport drive that you want to back up files to or retrieve files from when you have more than one connected to your computer See Home Tab Display on page 14 and Table 1 on page 15 for a brief functional description of the Home tab display WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 13 Op MY PASSPORT EDGE y USER MANUAL O ick zatim Your Computer Icon My
34. arad be do 0 ingtal the iolair automatic aly Mecomirearded instal hon a kst or jpecihe locaton Advanced Dick Hr in pondra Cas Comer 4 Browse to My Computer and a Double click the My Passport drive b Double click the Extras folder c Select WD SES Device Driver INSTALLING AN SES DRIVER 59 oy MY PASSPORT EDGE USER MANUAL M d Click Next Ey E Found Hew Hardware Wizard Please chovse pour seach and inslallalen opleone Use the check boars haw ta Brit or rapan the defa anuch which inclades local path and removable media The best diver found wil be installed QA 7 Search removable meds opon CC FIOM o Deer 04D SES Device Diver Browse Q 6 O Dent search wall chosen he diver to Faial Chocne His option bo select the demos diver hom a hit Windows does not quaraniee that Lhe crees you choves vall be he bee maboh hor uu hadaa pois 5 When the installation completes click Finish found Mea Hardware Wirard Completing the Found New Hardware Wizard The wizad has hrisbed raining the sofr fee WD SES Devoe Ciel Fini bo choca thas ard INSTALLING AN SES DRIVER 60 oy MY PASSPORT EDGE Q USER MANUAL O Installing on Windows Vista Computers After you physically connect the drive as shown in Figure 3 on page 5 th Bound New Hardware screen displays b Note If Autoplay is enabled two additional screens might appear at the same 4 time as the
35. ard drive and skip to step 8 on page 29 5 To backup selected categories of files a Verify that the backup mode is category and that Ready to perform category backup appears at the upper left corner of the Backup screen If the backup mode is file and Ready to perform file backup appears there then click the Switch to Category Backup button and OK on the Switching Backup Plan dialog BACKING UP YOUR COMPUTER FILES 27 oy MY PASSPORT EDGE OQ ZA USER MANUAL or b Click Advanced View to open the backup by categories ECR box Advanced View Or Mame Size D M Documents Ly Mail pb I Movies Z wf Music i Other 1 68 04 If Pictures 570 O E 6 Q c Inthe backup by categories selection box e Clear the check boxes for the categories of files that you want to exclude from the backup e As required select the check boxes for the categories of files that you want to include in the backup d Click Apply Changes to create a custom backup plan and refresh the content gauge for your My Passport drive e Click Start Backup to begin backing up the selected categories of files and skip to step 8 on page 29 6 To back up all of the files and folders on the internal hard drive a Verify that the backup mode is file and that Ready to perform file backup appears at the upper left corner of the Backup screen If the backup mode is category and Ready to perform category backup appears there then click the Switch to
36. ce USO Device Z K 24 ii yow hardware came wilh an melallatian CO ES m Moappg disk inert if nnw e hal do you eran Ihe vatad lo do Gjinia hom a ist or jpet locaton Advanced ich leet bo condi _ lt Beck JL_Net gt 5 When the installation completes click Finish Found Mew Hardware Wizard Completing the Found Now Hardware Wizard Tike wizand has hrisbed inaiading the sofin hor e WD SES Denos INSTALLING AN SES DRIVER 58 oy MY PASSPORT EDGE 0 USER MANUAL O K Installing the Driver Manually a Cy If your computer is not connected to the Internet install the driver manual 1 On the Found New Hardware Wizard screen select No not this time to inthibit a connection attempt to Windows Update Y Found Mew Hardware Wizard o Q Welcome lo the Found New Q Hardware Wizard Windows vel seach for carni and updahed saime by 6 eking nn pour computer om Han hardweur iratalishen CD g oe Q the rede pees Waeb d deat aut p mi Can Wek connect o wa Update in enreda fer ida T den thes bene ony Ves nee and geniy hime enerect a don Ho not ther tne l Cik Hm bo conii 2 Click Next to continue 3 Select Install from a list or specific location and click Next kounid Hew Hardware Wirard Tihi yarordl Feber piu install onftvasnn bow WO SES saa USE Comos J 11 your hardware came reali an metalation CD Sq mw floppy disk imerit if nnw Anal do arani lhe v
37. cludes the following topics Features Kit Contents Optional Accessories Operating System Compatibility Disk Drive Format Physical Description Registering Your Drive Handling Precautions Features With a new ultra compact design high capacity and password protection My Passport Edge fits perfectly into the busy life of a road warrior Ultra sleek design with high capacity At just 12 8 mm this ultra sleek drive is thin and fast with plenty of capacity for your important digital content Ultra fast transfer rates When connected to a USB 3 0 port My Passport Edge lets you access and save files with blazing speed Reduce transfer time by up to three times when compared to USB 2 0 transfer time Performance may vary based on your hardware and system configuration USB 3 0 and USB 2 0 compatibility With this single drive you get compatibility with your USB 2 0 devices today and the ultra fast speed of USB 3 0 when you are ready to step up to the next generation WD SmartWare Automatic continuous backup software works quietly in the background to help protect your data using minimal PC resources Whenever you add or change a file it is instantly backed up WD Security Set password protection and hardware encryption for your drive to help protect your files from unauthorized use or access WD Drive Utilities Register your drive set the drive sleep timer run diagnostics and more using WD Drive
38. deleted files check box to display backed up files that have been deleted Show older files Show deleted files View ig a Q Searci Mame Siz Date 9 45 MB Wednesday December 659 49 MB Wednesday January 26 435 69 M Tuesday January 25 21 e Select the View icon to list individual files e To find a file type all or part of the file name in the search box and press the Enter key to initiate the search To eliminate the search filter delete all of the text in the search box and press Enter e Select the check boxes for the files or folders that you want to retrieve 6 Click Start Retrieving 7 During the retrieve e The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieve location e A Cancel Retrieving button is available for stopping the retrieve 8 A Retrieval accomplished message signifies completion of the retrieve A Partial retrieve accomplished message means that all of the files you selected for the retrieve were not copied to the specified retrieve location In this case either a e Files Not Retrieved message provides the number of files that were not retrieved and a link to a failed to retrieve information screen Click the View files link to see the list of files and the reasons they were not retrieved e Destination is full message means that your computer does not have sufficient disk space to complete the retrieve
39. e Drive Erase Function In the next section Locked Have forgotten or lost your Using the WD Drive Unlock password and must erase the Utility on page 48 drive Using the Drive Erase Function To erase your My Passport when the drive is not locked 1 Open the WD Drive Utilities software by clicking either e The WD Drive Utilities desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 4 on page 8 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to erase 3 Click Drive Erase to display the Drive Erase dialog Drive Erase W WARNING Clicking Erase Drive permanently erases all the data on your drive C understand 4 On the Drive Erase dialog a Read the warning about the loss of data if you erase your drive b Click the understand check box to signify that you accept the risk c Click Erase Drive MANAGING AND CUSTOMIZING THE DRIVE 47 iy MY PASSPORT EDGE y USER MANUAL O Z After the drive erase operation completes go to support wdc com andisee Knowledge Base answer ID 7 for information about downloading and restoring the W software and disk image on your My Passport drive bh Note Erasing your drive also removes your password If you used a password to protect your drive you will need to re create it afte
40. e WD SmartWare software before running your gauge first backup or copying any files to the drive the content gauge for your My Passport drive shows only a small number of files in the Additional Files category These are the system files and hidden files that your computer s operating system put there when you installed the drive After running a backup or copying files to the drive this content gauge shows all of the files in the same categories as the content gauge for your computer s internal hard drive see Your computer s content gauge on page 16 Backup Tab Displays The WD SmartWare software provides one of two different Backup tab displays depending on how you want to select files to back up e By category As shown in the content gauges e By file As shown in the folder structure of your computer s internal hard drive Use the WD SmartWare Backup tab displays to select the files or categories of files that you want to back up and control the backup operation See Figure 10 and Table 2 on page 18 for a brief functional description of the Backup tab displays WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 17 oy MY PASSPORT EDGE 0 USER MANUAL Backup by Category Display Backup by Files Display Your Computer My Passport Drive Content Gauge Content Gauge Gl EI MY PENET F MN a E al Jers Category File Backup Advanced Backup Area Start Stop Backup Toggle Button Toggle Button Figure 10 B
41. e eee 50 Managing and Customizing the Software 0 00 ooooooooo 51 Specifying the Number of Backup Versions 000 cee eee eee eee eee ees 51 Specifying a Different Retrieve Folder 0 000 ce eee 51 Checking for Software UpdateS 0 2 0 et eee eee 52 Uninstalling the WD Software 2 0 0c ccc ee eee eens 52 Uninstalling on Windows XP 0 ce ee ee ee eens 53 Uninstalling on Windows Vista Windows 7 or Windows 8 00 000 e eee eens 53 Using the Drive with a Mac 000 ce eee es 54 Reformatting the Drive 0 0 ee eee ete eee 54 Restoring the WD Software and Disk Image 0 00 cece eee eee 54 Troubleshooting smart rs eee enews deena es ea wees 55 Installing Partitioning and Formatting the Drive 20 0 es 99 Frequently Asked Questions o o ocoooooo eee eee ee eens 55 Installing an SES Driver 0 02 cece es 57 Installing on Windows XP Computers 00 000 eee eee eee 57 Installing the Driver Automatically 0 0 0 0 ees 57 Installing the Driver Manually 0 0 000 cc eee eee ees 59 Installing on Windows Vista Computers 0000 eee eee 61 Installing the Driver Automatically 0 0 0 ees 61 Installing the Driver Manually 0 0000 eee eee eee 62 Installing on Windows 7 or Windows 8 Computers 2 0 00 eee ee ee eee 64 TABLE OF CONTENTS iv oy MY PASSPORT EDGE KA USER MANUAL op Compliance and War
42. e h Poel cab ME an fey Lar eet H Fi ie Sa ad bated Mabe Oia MA EA iy serial dl 2 Type your password in the Password box Click Unlock LOCKING AND UNLOCKING THE DRIVE 38 i MY PASSPORT EDGE o USER MANUAL Unlocking the Drive with the WD Drive Unlock Util Whenever you connect your password protected drive to a computer E s not have the WD SmartWare WD Security or WD Drive Utilities software installed dd use the WD Drive Unlock utility to unlock the drive there The Drive Unlock utility is oma virtual CD drive that appears under My Computer in the Windows Explorer display op NS Q To unlock the drive YB 1 Start the WD Drive Unlock utility by either o e Using your computer s file management utility to open the WD Unlocker virtual CD Qo and double clicking the WD Drive Unlock exe file e Clicking Start gt My Computer and double clicking the WD Unlocker virtual CD icon under Devices with Removable Storage ly Passport 931 GB WeDIAS115409 Your My Passport drive is locked To Unlock your drive please enter the drive password below Password Pasanord hint 2 Onthe WD Drive Unlock utility screen a Type your password in the Password box b Select the Enable auto unlock for user check box if you want the WD Drive Unlock utility to remember your password on this computer Click Unlock Drive At the Your drive is now unlocked message click Exit to close the WD Drive Unloc
43. ected to your computer select the one that you want to back up files to MY DESKTOP My at My Passport Essential 2 Click the Backup tab to display the Backup screen see Figure 10 on page 18 BACKING UP YOUR COMPUTER FILES 26 oy MY PASSPORT EDGE USER MANUAL oz 3 On the Backup screen Ey IF you want to back up K on the internal hard drive THEN D All of the categories of files Proceed to step 4 3 Selected categories of files Skip to step 5 Gop All of the files and folders Skip to step 6 on page 28 6 Selected files or folders Skip to step 7 on page 29 K Q 4 To back up all of the categories of files on the internal hard drive a Verify that the backup mode is category and that Ready to perform category backup appears at the upper left corner of the Backup screen If the backup mode is file and Ready to perform file backup appears there then click the Switch to Category Backup button and OK on the Switching Backup Plan dialog b Click Advanced View to open the backup by categories selection box and verify that the check boxes for all six categories are selected T Advanced View Name Size IM Documents Y Mail IW Movies w Music Other W Pictures c As required select any cleared check boxes and then click Apply Changes to create a custom backup plan and refresh the content gauge for your My Passport drive d Click Start Backup to begin backing up all categories of files on the internal h
44. g 2012
45. g and Unlocking the Drive 000 cee ween 35 Password Protecting the Drive 0 cc ee ees 35 Unlocking the Drive 0 0 cc eee eee eas 36 Unlocking the Drive with the WD Security or WD Drive Utilities Software 37 Unlocking the Drive with the WD SmartWare Software o oooooooonoomoo 38 Unlocking the Drive with the WD Drive Unlock Utility o o ooooo o 39 TABLE OF CONTENTS iii 10 oy MY PASSPORT EDGE y USER MANUAL EZ Changing Your Password 0 00 caaaeaee aa Ss cuanemins 40 Turning Off the Drive Lock Feature 0 00 cee ee eee o ea 41 Managing and Customizing the Drive Das 42 Using the WD Quick View ICON 6 eee eee ey 42 Opening the WD SmartWare Software 0 0 0 0 0 c cece cece eee e eee AQ Checking Drive Status 0 0 ee eee ee eee eee eens 436 Safely Disconnecting the Drive o oooooooooorn eee eens 43 a Monitoring Icon AlertS o o oooocooocornn eee eee eee ene 43 i Setting the Drive Sleep Timer 2 0 0 nananana 44 Registering the Drive ss b s 4ce 6 s6 468 Seed eee e bed See een eee ee 44 Checking Drive Health 0 0 eee eee tenes 45 Eas da 1814 sac hot bee ee ee eee ee he eee oe ee ee ee ee 47 Using the Drive Erase Function 0 000 cc eee eee 47 Using the WD Drive Unlock Utility 0 0 0 eee 48 Restoring the WD Software and Disk Image 0 0 cece ee
46. her e heir original locations on your computer e A special retrieve folder Retrieve is generally a five step process 1 Select the My Passport drive to retrieve files from on the Home screen 2 Select the backup volume that you want to retrieve files from 3 Specify the destination where you want to copy the retrieved files either a special retrieve folder or their original locations Specify what you want to retrieve either individual files folders or everything 5 Retrieve the files Retrieving Files To retrieve files 1 Onthe Home screen a If your computer has more than one internal hard drive or drive partition use the internal drive selector box under your computer icon to select the one that you want to copy retrieved files to AC b If you have more than one My Passport drive connected to your computer select the one that has the files you want to retrieve MYDESKTOP My zs My Passport Essential 2 Click the Retrieve tab to display either the e Select a destination for retrieved files dialog e Select a volume to retrieve from dialog See Figure 11 on page 21 RETRIEVING BACKUP FILES 31 IF you have Created a single backup on the selected My Passport drive from your computer Created multiple backup volumes on the selected My Passport drive from either e Different internal hard drives or hard drive portions on your computer e Different computers Not run a backup on
47. hether or not my system supports USB 3 0 or USB 2 0 Refer to your USB card documentation or contact your USB card manufacturer Yo Q Note If your USB 3 0 or USB 2 0 controller is built in to the system motherboard o be sure to install the appropriate chipset support for your motherboard a Refer to your motherboard or system manual for more information jon What happens when a USB 3 0 or USB 2 0 device is plugged into a USB 1 1 port or hub USB 3 0 and USB 2 0 are backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 3 0 or USB 2 0 device operates at the USB 1 1 full speed of up to 12 Mbps If your system includes a PCI Express slot you can achieve USB transfer rates by installing a PCI Express adapter card Contact the card manufacturer for installation procedures and more information TROUBLESHOOTING 56 oy MY PASSPORT EDGE Q USER MANUAL O Installing an SES Driver e Cy If you decide to not install the WD software you must have an SES driver stalled on computers running Windows to keep the hardware popup wizard from displaying every time you connect your My Passport drive to your computer Lb Lb Note The SES Driver is installed automatically when you install the WD software py Q This appendix includes the following topics o CO Installing on Windows XP Computers e Installing on Windows Vista Computers Q Installing on Windows 7 or Windows 8 Computers Installing on Windows XP C
48. hlights the one you select to work with See Home Tab Display on page 13 Backup One of two backup dialogs depending on the backup mode that you select e The by category dialog provides content gauges showing the total capacity and category structure of your computer s internal hard drive and the external drive that you are working with e The by file dialog provides a folder view of your computer s internal hard drive for selecting the files and folders that you want to back up Each backup dialog also provides a e File category backup toggle button for switching between the two backup dialogs e Start stop backup toggle button for controlling the backup See Backup Tab Displays on page 17 Retrieve Three full screen dialogs for selecting the e Backup volume that you want to retrieve files from e Destination on your computer where you want to copy the retrieved files e Files that you want to retrieve See Retrieve Tab Displays on page 20 Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 12 oy MY PASSPORT EDGE y USER MANUAL O The tab display Provides On Settings Buttons for opening dialogs to Lh e Specify the number of backup versions that you want to keep for each file i b e Specify a different destination folder for retrieved files o e Automatically check for WD SmartWare software updates Z O CO See Settings Tab Display on page 23 e 3 Q Help Inst
49. ions including your e mail program and Web browser Important Appearance of a Caution message indicating that your drive is full means that there is not enough free space on the drive to complete the backup The best long term solution would be to relegate the drive to long term archive storage and a Click the Help tab b Click the WD Store link to view the Western Digital Online Store website Click External Hard Drives and select the best drive to suit your future requirements If you clicked Stop Backup at step 8 the Stop backup confirmation message reminds you that the WD SmartWare software runs your backup job in the background so you can continue using your computer for other things during the backup To continue click either e Continue Backup to disregard your request and resume the backup e Stop Backup to follow through with your request and stop the backup If you backed up files by category and your computer has more than one internal hard drive or multiple drive partitions repeat the backup procedure for each one BACKING UP YOUR COMPUTER FILES 30 oy MY PASSPORT EDGE Q USER MANUAL N Q Retrieving Backup Files Zo O This chapter includes the following topics an How the Retrieve Function Works can Retrieving Files Z ES How the Retrieve Function Works e L1 The WD SmartWare software makes it easy for you to retrieve backed up files from your A My Passport drive and copy them to eit
50. is device has been tested and found to comply with the limits of a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This unit generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Any changes or modifications not expressly approved by WD could void the user s authority to operate this equipment ICES 003 NMB 003 Statement Cet appareil num rique de la classe B est conforme a la norme ICES 003 du Canada This device complies with Canadian ICES 003 Class B Safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Informati
51. isplay Table 4 Settings Tab Functional Description Display Component Description File History button Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file Retrieve Folder button Displays the Set Retrieve Folder dialog for specifying a different destination folder for retrieved files Preferences button Displays the Set Preferences dialog for enabling disabling the option that automatically checks for software updates WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 23 oy MY PASSPORT EDGE Q USER MANUAL N Help Tab Display To The WD SmartWare Help tab display provides quick access to Learning Cepter topics and links to online support services Ly See Figure 13 and Table 5 for a brief functional description of the Help tab display e 6 L1 6 Q m i Tall me about WO Smartare sofware Learning Center e o i bijin aiai 1 E Topic Buttons i penny ayuda ee ra Le 5 i La hog me Hii i a E Operating system compatibility Be i inp POR 1 i Say Sa Jeg me F r mina a Emisi Pe 10 ees mi a Hard drive muorort Update Software Button E S nj Support Link Online User Manuals Link Figure 13 Help Tab Display Table 5 Help Tab Functional Description Display Component Description Contact Us link Uses your Web browser to connect to the WD Service amp Support Contact Us page at http support wdc com contact Learning Center topic
52. k utility screen o 9 LOCKING AND UNLOCKING THE DRIVE 39 oy MY PASSPORT EDGE Q USER MANUAL oz Changing Your Password yA To change your password Lo 1 Open the Change Security dialog by clicking either Ly e The WD Security desktop shortcut icon if you created one when you instalf g the application o e Start gt All Programs gt Western Digital gt WD Apps gt WD Security KA Q sd 2 2 SS E 9 Ch Aid Te Rae So CUE Or ADA See EPR pour DANDO below If you have more than one supported My Passport drive connected to your computer select the one with the password that you want to change Type your current password in the Password box Select the Change password option Type your new password in the Choose a password box using up to 25 characters Retype your new password in the Verify password box Type a hint to help remember your new password in the Password hint box Select or clear the Enable auto unlock for user check box to signify whether you want the WD Security software to remember your new password for the selected drive on this computer Click Update Security Settings 10 Click OK to close the Security has been enabled message LOCKING AND UNLOCKING THE DRIVE 40 6 oy MY PASSPORT EDGE 27 USER MANUAL oe GA CAUTION After changing a password the drive remains unlock d for as long as you continue your current work session Then the WD Security soft e e Locks the drive
53. lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state GNU General Public License GPL Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from http support wdc com download gpl or obtained on CD for a nominal charge from http support wdc com download gp or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL Software no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith may be obtained at http www gnu org and may also be found at http Support wdc com download gpl Modification of or tampering with the Software including but not limited to any Open Source Software is solely at your ow
54. ly and continuously backs up all of your A Q important data files to your My Passport drive music movies photos documents e mail and other files After the WD SmartWare software categorizes the different types of files on your computer s internal hard drive clicking the Start Backup button backs all of them up Or you can select specific files folders or categories of files to back up After performing a backup the WD SmartWare software protects your files by backing up any e New file that is created on or copied to your internal hard drive e Existing file that is changed in any way This protection is automatic the WD SmartWare software does it for you without any action on your part just make sure to leave your My Passport drive connected to your computer Note Automatic backup protection is continuous for as long as your My Passport drive is connected to your computer Then whenever you disconnect and reconnect the drive to your computer the WD SmartWare software rescans your computer for new or changed files and resumes automatic continuous backup as before Backing Up Files To back up your files 1 On the Home screen a Ifyou are going to back up files by category AND your computer has more than one internal hard drive or drive partition use the internal drive selector box under your computer icon to select the one that you want to back up first b If you have more than one My Passport drive conn
55. n for your My Passport drive About WDO Quick view Safely remove My Passport USB HDD K WO Smartare e Right clicking the drive icon on the WD SmartWare Home screen and then clicking the Safely remove option Open Properties You might hear the drive power down Wait for the power activity LED to turn off before disconnecting the drive from the computer Monitoring Icon Alerts The WD Quick View icon in the taskbar flashes to indicate drive status IF the WD Quick View icon flashes THEN the drive might be Green and white Locked or in a format that the WD SmartWare software does not understand non Windows format in a Windows environment Red and white Overheated Power down the drive and let it cool for 60 minutes Power it back on and if the problem persists contact WD Support MANAGING AND CUSTOMIZING THE DRIVE 43 oy MY PASSPORT EDGE o USER MANUAL 2 e Y Setting the Drive Sleep Timer yA Cy The drive sleep timer turns off the power to your drive after a certain periodzof inactivity to conserve power and minimize long term wear on the drive an To set the inactivity period for the drive de 1 Open the WD Drive Utilities software by clicking either KA e The WD Drive Utilities desktop shortcut icon if you created one when you installed the application e Q e Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 4 on page 8 2 If you have
56. n risk Western Digital is not responsible for any such modification or tampering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital COMPLIANCE AND WARRANTY INFORMATION 68 Index A Accessories optional 2 Advanced backup area Backup tab dis plays 19 Alerts flashing icon 43 B Backed Up Volumes selection box 21 Backup about backing up files 26 files content box 27 28 29 procedure 26 Backup tab displays advanced backup area 19 description 17 drive content gauge 18 functional overview 12 Start Stop Backup toggle button 20 Switch to Category File Backup toggle button 20 your computer s content gauge 18 Box contents 2 Browse button Retrieve tab displays 21 C CAUTION about erasing the drive 47 lost passwords 35 preventing data loss when disconnect ing 43 your unlocked drive 36 40 Change retrieve folder box Retrieve tab displays 21 China RoHs 67 Compatibility with operating systems 2 3 Compliance 66 Contact Us link 24 Content gauge Backup tab displays 18 drive 17 your computer s 16 your computer s Backup tab displays 18 Converting drive format 55 Creating a password 35 D Disconnecting the drive 43 Disk image downloading and restoring 50 54 Drive O Lo MY PASSPORT EDGE A USER MANUAL content gauge Backifytab displays 18 content gauge Home taedisplays 17 diagnostics and status ch 45 46 disconnecting from
57. nect with other WD users Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Asia Pacific English 800 ASK 4WDC Australia 800 275 4932 China Spanish 800 832 4778 Hong Kong India Europe toll free 00800 ASK4 WDEU Indonesia 00800 27549338 Japan Korea Europe 31 880062100 Malaysia Middle East 31 880062100 Philippines Africa 31 880062100 Singapore Taiwan 1 800 42 9861 800 820 6682 65 62430496 800 6008 6008 1 800 11 9393 MNTL 1 800 200 5789 Reliance 011 26384700 Pilot Line 803 852 9439 0120 994 120 00531 65 0442 02 703 6550 800 6008 6008 1 800 88 1908 65 62430496 1 800 1441 0159 800 6008 6008 800 608 6008 65 62430496 800 6008 6008 65 62430496 Toll free number is available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom oy MY PASSPORT EDGE C7 USER MANUAL EZ Q Table of Contents Cp K WD Service and Support o by a i Accessing Online Support 0 0 00 ee ee eee eee eee Lp ee Contacting WD Technical Support 0 0 0 0 0 eee eens Q ii i Q 1 About Your WD Drive ccc cece cece cece eee ee eee eeaeeas f2 PedUleS O E E E O E E E EEE eae 1 iE COMPCUIS caapeeut sea anios loba id Bra Bee a a A a a RR need 2 Optional Accessories 1 ee ee eee eens 2
58. ng and other picture extensions Other Others that do not belong in the five main categories For a complete list of all included file extensions search for answer ID 3644 in the WD Knowledge Base at support wdc com Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 16 oy MY PASSPORT EDGE Q USER MANUAL oz Table 1 Home Tab Functional Description Continued amp Display Component Description Yo Your computer s content Note that bh gauge continued e The System category shown against a dark gray background includes all of your operating system files that are not avail for a category type backup including system files program gt 2 files applications working files like tmp and log files and any O files that are stored in a Temp folder ES When you select and run a file type backup the name of the System category changes to Excluded and it then includes all of the files that were not included in your file backup e Because they change so frequently Outlook pst files are only backed up once every 24 hours This exclusion does not apply to other mail application files e The Retrieved category also shown against a dark gray background includes the files that you have retrieved from a prior backup They too are not available for a category type backup e Hovering the pointer over a category displays the number of files in the category My Passport drive content After installing th
59. omputers After you physically connect the drive as shown in Figure 3 on page 5 the Found New Hardware Wizard screen displays Note If Autoplay is enabled two additional screens might appear at the same time as the Found New Hardware Wizard screen If they appear close them You can use the Found New Hardware Wizard to install the SES driver either e Automatically if your computer is connected to the Internet e Manually whether your computer is connected to the Internet or not Installing the Driver Automatically To install the SES driver automatically your computer must be connected to the Internet 1 Verify that your computer is connected to the Internet 2 On the Found New Hardware Wizard screen select Yes this time only to allow Windows XP to connect to Windows Update Found New Hardware Wizard Welcome to the Found Now Hardware Wizard Wind ll peach dos Gument and updated pobre by kokra ot pau cord etn e herve rlallalion UL un the Wired Ulodae Web ide rah par patricio Hemi mp iry iar ja Lan Weekes comal bo Wesku Upelale lo teach hoi rolas Carter Choe le cord Cy ver now and ayer bre connect a dese 0 Ho rat ihi pmr Dbk Next bo contra 3 Click Next to continue INSTALLING AN SES DRIVER 57 oy MY PASSPORT EDGE D J USER MANUAL Y 4 Select Install the software automatically and click Next Co Cy found Hew Hardware Wirard K Tiig verord Pelpa you install softwane hor es WD SES Der
60. on Technology Equipment Approuve pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 UL 60950 1 S ret d quipement de technologie de l information CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union including the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC A Declaration of Conformity in accordance with the applicable directives has been made and is on file at Western Digital Europe COMPLIANCE AND WARRANTY INFORMATION 66 oy MY PASSPORT EDGE o USER MANUAL 2 KC Notice Republic of Korea only Co ES e o Environmental Compliance China L1 AA ED aR E m AAA TG AO AR A En K wa di Z IRIK ERM Pb Hg Cd EME ew VD y Se WERA Tt X mw uss ea Y O o O O EM 3 35 O OJO o O O oO Loll lIl O O 1 O KRA BEA RWE AM AO WE ERF SJ T11363 2006 PREM E REKU TF X RANA EA RB EAE a E S E h ST T11363 2006 PRELE KIREK CERE AAN FY BE m LEAR TR SE Bas Ts OUT st AI H EAT IE ROBA EAE Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support website at support wdc com for information on how to obtain service
61. option displays the WD Drive Utilities screen see Figure 4 on page 8 and Managing and Customizing the Drive on page 42 Installing WD Security with the Launch Application option displays the WD Security screen see Figure 5 on page 8 and Locking and Unlocking the Drive on page 35 Installing WD SmartWare displays the initial Backup Plan Selection screen for selecting the type of backup that you want to perform see Figure 6 on page 9 and proceed to step 8 CONNECTING THE DRIVE AND GETTING STARTED 7 oy MY PASSPORT EDGE 0 USER MANUAL O Q I Q WO Dir Das Yo om is TA OB Lb My Passport 6 Z S Teast 4 Panam a SMART ocehing A abyis af Hepat Techistogy O compleiss ats a teed or fe e jon Perera goerk ree eds Th peel pao ji ip eS 2 A da empire Perera a il media pose lo Sebect bad seriea Thig teat gaiis bale hpn dt larga dores Figure 4 WD Drive Utilities Screen UL af Print 408 71 08 Sar Seer Lat W WARNING WO cannot reine poor passed if you beget your pasword you will permanent lose 601000 10 pour date i uean Choos o pew 25 ChE max Figure 5 WD Security Screen CONNECTING THE DRIVE AND GETTING STARTED 8 oy MY PASSPORT EDGE 0 ZA USER MANUAL M Q Backup Plan Selection D En en gt MYDESKTOP My Passport 0 2 Choose your prefered backup plan L Q Category Backup 6 Recommended for most users This plan automa
62. ower Activity LED The power activity LED shows the drive s power state as follows LED Appearance Power State Activity On steady Idle Fast flashing approximately 3 times per second Activity Slow flashing approximately every 2 5 seconds System standby ABOUT YOUR WD DRIVE 3 oy MY PASSPORT EDGE Q USER MANUAL cm USB 3 0 Interface EY o USB 3 0 supports data transfer rates up to 5 Gb s USB 3 0 is backward patible with USB 2 0 Connection to a USB 2 0 port transfers data at the port spee Ayp to 480 Mb s D USB 1 1 up to 12 Mb s o Q Y Registering Your Drive e Always register your My Passport Edge drive to get the latest updates and special offers 6 You can easily register your drive using the WD Drive Utilities software as described in Registering the Drive on page 44 Another way is to register online at http register wdc com Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damage drives Always observe the following precautions when unpacking and installing your external storage product e Do not drop or jolt the drive e Do not move the drive during activity ABOUT YOUR WD DRIVE 4 i MY PASSPORT EDGE y USER MANUAL O Y Connecting the Drive and Getting St rted This chapter provides instructions for connecting the drive and installing thre WD Security WD Drive
63. p A A special cable might be needed for computers with limited bus power For more information in the U S visit our website at store westerndigital com Outside the U S contact WD Technical Support in your region DO Why is the drive not recognized under My Computer or on the computer desktop If your system has a USB 3 0 or USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 3 0 external storage product The drive is not recognized correctly unless USB 3 0 or USB 2 0 root hub and host controller drivers are installed Contact the adapter card manufacturer for installation procedures Q Why won t my computer boot when connect my USB drive to the computer before booting A Depending on your system configuration your computer might try to boot from your WD portable USB drive Refer to your system s motherboard BIOS setting documentation to disable this feature or visit support wdc com and see Knowledge Base answer ID 1201 For more information about booting from external drives refer to your system documentation or contact your system manufacturer TROUBLESHOOTING 55 PO PO Why is the data transfer rate slow i MY PASSPORT EDGE Q USER MANUAL O 2 Co Your system may be operating at USB 1 1 speeds due to an incorrectdriver installation of the USB 3 0 or USB 2 0 adapter card or a system that do s not support USB 3 0 or USB 2 0 i DI How do I determine w
64. plied configuration Click Start Backup to begin backing up the selected files or folders and proceed to step 8 During the backup A progress bar and message indicate the amount of data that has been backed up For a category backup the blue background in the content gauge for your computer s internal hard drive changes to yellow amber for all of the files that have not yet been backed up The gray background for categories or files in the content gauge for your My Passport drive changes to blue as the backup completes You can continue to set up your drive or perform any other functions because the WD SmartWare software backs up your files in the background The Start Backup toggle button changes to Stop Backup for stopping the backup see step 10 on page 30 BACKING UP YOUR COMPUTER FILES 29 9 10 11 i MY PASSPORT EDGE W USER MANUAL Z Appearance of a backup successfully finished message means thatthe backup completed normally e O If any files could not be backed up the WD SmartWare software display B e Caution message indicating the number of files involved cn e View link that you can click to see a list of the files and the reasons they were ot backed up Co O Some applications and running processes can keep files from being backed up If a you cannot determine why some of your files were not backed up try jon e Saving and closing all of your open files e Closing all running applicat
65. r pointing devices gt AL Monitors EP Network adapters a 5 Other devices if y Unknown deise bA Ports COM amp LE b a Processors b Sound video anc b Ml System devices b Universal Serial B More Actions Update Driver Software Disable Uninstall Scan for hardware changes Launches the Update Driver Software Wizard for the selected device INSTALLING AN SES DRIVER 64 oy MY PASSPORT EDGE Q USER MANUAL oz Q e Lo bin do you war Eo tebe Mo defent satan ree h En roji ql 7 as li esl rer a kaan pa ji Z L1 6 Q 4 Browse to Computer double click the My Passport drive double click the Extras folder and select WD SES Device Driver Browse for driver software on your computer Search ladrar patterns in Ghee ao Y Let me pick broma list gi device diners on my COMPLE Thon int well shoves inilalied direct polteart compatible with the dente and all deren software mn e beret cabegery ii the dente 5 Click Next 6 When the installation completes click Close Windows has successfully updated your driver software lt gt WO SES Dence INSTALLING AN SES DRIVER 65 i MY PASSPORT EDGE y USER MANUAL O amp Compliance and Warranty Informati n Cy This appendix includes the following topics Yo Regulatory Compliance bh Environmental Compliance China can Warranty Information Z ES Regulatory Compliance FCC Class B Information S Th
66. r restoring the WD e software and disk image See Password Protecting the Drive on Qa age 35 Q2 pag b Ze Using the WD Drive Unlock Utility jon To erase your My Passport when the drive is locked and you have forgotten or lost your password 1 Start the WD Drive Unlock utility by either e Using your computer s file management utility to open the WD Unlocker virtual CD and double clicking the Unlock exe application e Clicking Start gt My Computer opening the WD Unlocker virtual CD listing under Devices with Removable Storage and double clicking the Unlock exe file WD Drive Unlock alt My Passport a 931 GB 1420145115409 Your My Passport drive is locked To unlock your drive please enter ihe drive password below Password Pasamord hint 2 Make five attempts to unlock the drive by a Typing a password in the Password box b Clicking Unlock Drive MANAGING AND CUSTOMIZING THE DRIVE 48 oy MY PASSPORT EDGE 27 USER MANUAL O Z 3 The fifth invalid password attempt displays the too many passwoitattempts dialog e a ei Ye WD Drive Unlock azi My Passport 931 GB 1201457115409 There were too Many password recovery attempts To try again 1 Safely unplug your drive fram the computer 2 Plug your drive into the computer Ifyou cannot remember your password vou may erase your drive which erases all data on the drive Fa WD Drive Unlock My Passport 931 GB 140
67. ranty Information E Az aa 66 Regulatory Compliance o ooooococonona ee ee eee br paa 66 eee e a EE wet ie aan 66 ICES 003 NMB 003 Statement 0 0 00 c eee ee eee eee eee eee eens D 66 oaie COMPING easte een e ete eee enki es RAEE ee eee eee ees Le 66 CE Compliance For Europe 0 ccc eee eens Kes KC Notice Republic of Korea only 2 0 0 cc ee ee eee eens TAA Environmental Compliance China n onnaa aana aa 67 a Warranty Information 00 00 cece eee eee eee eee eee n beeen ee 67 ODAMNI SeIWiICC rencesaveercaeee tee ac RNE ea eee sarees cee ee wee ees 67 Limited VV ONCAINY sesi ace ateos asen div n bee 68 GNU General Public License GPL 2 0 0 0 00 ccc eee 68 O i ee er ee ee cee eee eee 69 TABLE OF CONTENTS v oy MY PASSPORT EDGE o USER MANUAL Q E OA About Your WD Drive Lo O Welcome to your My Passport Edge portable hard drive an elegant high apacity storage solution for all the chapters of your digital life Our latest edition featureSZyisual easy to use automatic continuous backup software and drive lock security protection My Passport Edge offers high capacity in a sleek portable drive It features ultra fast By USB 3 0 connectivity automatic backup software and password protection and YW hardware encryption to help protect your files from unauthorized use with plenty of room A to store all your files This introductory chapter in
68. riod shall commence on the purchase date Oz appearing on your purchase receipt WD shall have no liability for any Product returned if E WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at support wdc com accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product 6 The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or
69. s Yo Installing Partitioning and Formatting the Drive Ly Frequently Asked Questions h L 2 If you have problems installing or using this product refer to this troubleshooting sectlor or visit our Support website at support wdc com and search our knowledge base for more help o 3 6 Installing Partitioning and Formatting the Drive How to Answer ID Partition and format a WD drive on Windows 7 Vista XP 2000 and Mac OS X 3865 Reformat from Mac GPT to Windows XP NTFS 3645 Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format 3647 a Obtain and reinstall the original software included with this product 1425 Format a WD hard drive in FAT32 for use in both Windows and MAC OS X 291 The FAT32 file system has a maximum individual file size of 4 GB and cannot create par titions larger than 32 GB in Windows To create partitions larger than 32 GB in FAT32 when reformatting the drive download the External USB FireWire FAT32 Formatting Util ity from http support wdc com product download Windows users can avoid these size limitation by formatting the drive to NTFS using either the Windows Disk Management utility or similar third party software For further details see e Answer ID 291 at http support wdc com e Article IDs 314463 and 184006 at support microsoft com e The appropriate third party software documentation or support organization Frequently Asked Questions Q Why does the drive not power u
70. t drive connected to your computer select the one that you want to check 3 Click Diagnostics to display the Diagnostics dialog Diagnostics Perform a SMART Self Monitoring Analysis and Reporting Technology status check to predict a potential drive failure This status check completes within a second or two SMART Status Perform a quick drive self test This test typically takes up to 2 minutes to complete Quick Drive Test Perform a full media scan to detect bad sectors This test could take hours for large drives Complete Drive Test 4 On the Diagnostics dialog click the button for the test that you want to run e SMART Status e Quick Drive Test e Complete Drive Test MANAGING AND CUSTOMIZING THE DRIVE 46 oy MY PASSPORT EDGE Q USER MANUAL Oz Erasing the Drive T L CAUTION Erasing your drive permanently deletes all of the data on the drive Always make sure that you no longer need any of the data on your drive hefore erasing it hp b Note Erasing your drive also deletes the WD software and all of the support K files utilities and user manual files You can download these to restore gt 2 your My Passport to its original configuration after erasing the drive O L1 Q WD Drive Utilities provides two ways to erase your drive depending on whether your On My Passport drive is locked or not IF your drive is AND you THEN see Not locked Want to erase the drive Using th
71. th none of the files folders selected for backup After selecting the files or folders that you want to back up clicking e Apply Changes updates the content gauge for your My Passport drive e Revert clears your recent selections and redisplays the prior applied configuration Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 19 oy MY PASSPORT EDGE Q USER MANUAL O op Table 2 Backup Tab Functional Description Continued ES Display Component Description Yo Start Stop Backup toggle Controls backup operations by starting and stopping the backup button Y L Switch to Category File Switches the backup mode between categories and individual or Backup toggle button files Z O e Category mode Backs up files according to their categories a as shown in the content gauges for your computer and your My Passport drive The button name is Switch to File Backup when the backup mode is category e File mode Backs up files according to their folder structure on your computer The button name is Switch to Category Backup when the backup mode is file 6 Retrieve Tab Displays Three WD SmartWare software Retrieve tab displays guide you through the tasks for finding backup files and copying them to your computer s internal hard drive e Selecting the backup volume to retrieve from e Selecting the destination for retrieved files e Selecting the files to retrieve from your My Passport drive See Figure
72. tically locates categorizes and backs up your pictures music movies mall documents and other important data Mes 0 File Backup Recommended for expenenced users This plan allows users to select specific files and folders to back up This s lection is not permanent and can be changed after WD SmartvVare is installed Figure 6 Initial Backup Plan Selection Screen 8 On the Backup Plan Selection screen a Selectthe option for the type of backup that you want to run e Category Backup Finds and backs up all of the files of the selected categories on your computer e File Backup Backs up files or folders that you select from a folder view of your computer s internal hard drive b Click Next to display the initial Backup screen Figure 7 on page 10 e On the initial Backup screen you can either e Run your first backup See Backing Up Your Computer Files on page 26 before clicking Start Backup After the backup completes click Continue to display the WD SmartWare Home screen Figure 8 on page 11 e Skip the backup by clicking Skip Backup to display the WD SmartWare Home screen Figure 8 on page 11 CONNECTING THE DRIVE AND GETTING STARTED 9 Backup Initial Category Backup Screen Initial File Backup Screen Figure 7 Initial Backup Screens Backup Note Op MY PASSPORT EDGE Q USER MANUAL o Q e Cy O yn can o Q O Ta 79 Q The initial Backup screens onl
73. to unlock for user check box you will have to type your password to unlock the drive whenever e You shut down and restart your computer e You disconnect and reconnect the drive to your computer e Your computer exits the sleep mode You will have to do this even if you do not have the WD Security software installed on your computer Depending on the software configuration of your computer there are three ways to unlock the drive using either the e WD Security or WD Drive Utilities software e WD SmartWare software e WD Drive Unlock utility LOCKING AND UNLOCKING THE DRIVE 36 i MY PASSPORT EDGE USER MANUAL Y Unlocking the Drive with the WD Security or WD Dive Utilities Software Whenever you shut down and restart your computer or disconnect and reconfect the drive to your computer starting either the WD Security or WD Drive Utilities software displays the Unlock Drive dialog YD ES Unlock Drive 0 O CO To continue you must unlock your My Passport drive e Q Please provide your password Password Po w Password hint Unlock Drive This happens either e Automatically if you only have only one locked My Passport drive connected to your computer e When you select the locked drive on either the WD Security or WD Drive Utilities screen if you have more than one supported My Passport drive connected to your computer To unlock the drive 1 If you do not see the Unlock Drive dialog click
74. ttons Retrieve some files selection box Start Cancel Retrieving toggle button Specify the location on your computer s internal hard drig where you want to copy the files retrieved from the selected My P sport drive Z e To the Original Places copies the retrieved files to the same Z location that they were backed up from QW Q e Toa Retrieved Content Folder copies all of the retrieved files 6 to a single folder By default the Retrieve Some Files option is selected and the WD SmartWare software displays the Retrieve Some Files selection box that you can use to find and retrieve only selected files or folders Selecting the Retrieve All Files option closes the Retrieve Some Files selection box and the WD SmartWare software retrieves all of the files from the selected backup volume on the selected My Passport drive Displays all of the files from the selected backup volume on the selected My Passport drive in a folder structure with check boxes for selecting individual files or folders Controls retrieve operations by starting and canceling the retrieve WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 22 oy MY PASSPORT EDGE 0 USER MANUAL Settings Tab Display fe Cy See Figure 12 and Table 4 for a brief functional description of the Settings tap display h saning o eae Ciara See lire eS hile Mor Hige pies Ppl ences Alice yin moda Mitad fei E Sie A ed e Figure 12 Settings Tab D
75. ttp support wdc com and see Knowledge Base answer Operating System Compatibility Your My Passport Edge drive and the WD Security and WD Drive Utilities software are compatible with the following operating systems Windows Mac OS X e Windows XP e Leopard e Windows Vista e Snow Leopard e Windows 7 e Lion e Windows 8 e Mountain Lion ABOUT YOUR WD DRIVE 2 i MY PASSPORT EDGE y USER MANUAL O Z The WD SmartWare software is compatible with the following operatifeysystems Cy Windows Yo e Windows XP h Y e Windows Vista ceo e Windows 7 o e Windows 8 CS 3 O Compatibility can vary depending on hardware configuration and operating system te SS For highest performance and reliability always install the latest updates and service pack SP For Windows computers go to the Start menu and select Windows Update For Mac computers go to the Apple menu and select Software Update Disk Drive Format Your My Passport Edge drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems If you want to use the drive with a Mac computer see Reformatting the Drive on page 54 and Troubleshooting on page 55 Physical Description As shown in Figure 2 the My Passport Edge drive has e A power activity LED indicator e A USB 3 0 interface port SS lt USB 3 0 Interface Port Power Activity LED Ee a Figure 2 My Passport Edge Drive P
76. ustomer D support Lh irst name ae Ce eS Last name PT 2 E mail address 6 Q PO Required Field Preferred language English United States e Yes want to receive communication from WO including software updates for registered products product improvement opportunities and member discounts on WD products WD Privacy Policy 5 On the Registration dialog Type your first name in the First name box Type your last name in the Last name box a b c Type your email address in the E mail address box d Select your language in the Preferred language box e Select or clear the Yes want to receive communication check box to specify whether you want to receive notifications about software updates product enhancements and price discount opportunities f Click Register Drive Checking Drive Health WD Drive Utilities provides three diagnostic tools to help make sure that your drive is performing well Run the following tests if you are concerned that your drive is not operating properly e SMART Status SMART is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or read write errors for example can provide an indication that the drive is approaching a serious failure condition With advanced warning you could take precautionary measures like moving your data to another drive before a
77. y appear one time when you install the WD SmartWare software on your computer After that launching the software displays the Home screen so you can choose what you want to do CONNECTING THE DRIVE AND GETTING STARTED 10 MY PASSPORT EDGE USER MANUAL Mat A A o I pa i Wy Dasseni fi 140 0 GH Total ds in Total 21 Pre MAT OS it 140 0 GE Gt 114505 Fan After first backup Figure 8 WD SmartWare Home Screens CONNECTING THE DRIVE AND GETTING STARTED 11 i MY PASSPORT EDGE USER MANUAL oz WD SmartWare Software Functional Oyerview This chapter provides a brief functional overview of the WD SmartWare aso It includes the following topics DA Home Tab Display En Backup Tab Displays QA Retrieve Tab Displays o Settings Tab Display a Help Tab Display jon All operational features and capabilities of the WD SmartWare software are presented in five tab selected screen displays where The tab display Provides Home Five tabs and content gauges showing the total capacity and category structure of your computer s internal hard drive and each supported external drive connected to it If your computer has more than one e Internal hard drive or multiple hard drive partitions then the WD SmartWare software displays a selector box that you can use to specify the one you want to work with e Supported external drive then the WD SmartWare software hig

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