North Carolina - NC Department of Health and Human Services
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1. enter the next child number and press the green enter key When finished press enter again Prev Check Out Wait for authorization The system displays cance CONNECTING then PROCESSING followed by an Printing Complete approved or denied message lt lt Press Any Key gt gt Page 14 North Carolina SEEK POS User Manual VIII Store and Forward There may be times when your electricity is on but your telephone or internet service is unavailable When this happens the parent and or alternate cardholder can still use the POS to check children in or out The machine stores the information using a feature called Store and Forward or SAF When telephone or internet service is restored the terminal sends the stored information as soon as a dial tone or internet connection is detected If your electrical service is out it is suggested that you keep a log of the day and time children attended your facility to assist parents in entering the correct information when your service is restored When information has been stored in the device in Store and Forward mode your Daily Receipt report will show SAF STORED The POS automatically attempts to send the SAF transactions after the telephone or internet service has been restored If the POS has not automatically sent the SAF transactions you may use the following steps to push through all stored transactions Please note that if your POS device is connected to a te2. INV AUTH DATE A child cannot be checked in before the date services are authorized by the local purchasing agency INV PROVIDER The child care authorization shows a provider that is not recognized as an approved child care provider SWIPE IN FRST Child must be checked in before being checked out NO AUTH There is no authorization for this child ren Page 25 North Carolina SEEK POS User Manual XVI Error Messages Below is a listing of error messages that may appear on the POS display along with a description of what the message means PLEASE TRY AGAIN There was a mistake made when the information was entered Re enter the information NOT AVAILABLE The selection made is not available NOT ALLOWED The user is not authorized to complete the selected transaction OVER 7 DAYS OLD The 7 day limit for entering transactions has expired DUPLICATE ENTRY The same information was entered twice UNREADABLE CARD The POS machine is unable to read the magnetic stripe on the card TRANS REJECTED The attempted action has been rejected NO HOST RESPONSE The POS machine could not receive a response from the main computer NO SAF TO SETTLE The system tried to complete a Store and Forward transaction but there was no information to process VOID NOT ALLOWED The user attempted to void a transaction that cannot be voided INVALID PASSWORD The password entered is either incorrect or invalid Note The Provi
3. Report For 0271572016 F Lastname Case ID 11iiiii Child 01 DOB 88 81 2681 CHECK IN 85 81am Tran 16061 F Lastname Case ID 11iiiii Child 01 DOB 88 81 2081 CHECK IN 69 11am Tran 1612 Reason Authorization Expired Total Exceptions 2 TRAINING MODE Page 20 North Carolina SEEK POS User Manual XI Reprint Daily Transaction Receipt The Reprint Daily Transaction Receipt option allows you to reprint a single receipt or a range of receipts To Reprint Daily Transaction Receipts use the following steps TERMINAL SCREEN ACTION Sat 09708709 12 44pm SWIPE CARD to Begin Provider Options F4 Provider Options Back Main Provider Options i Reports 2 Void Tran Number 3 Send SAF s 4 Reprint S Terminal Setup Back Main Reprint i1 Daily Tran Receipt 2 Last Report Daily Tran Receipt 4 21 11 9 Items Start Item Blank First gt Daily Tran Receipt 4 21 11 9 Items Start Item End Item Daily Tran Receipt Printing Receipt Press F4 Key in your 6 digit user password 123456 Press green enter key Press 4 for Reprint Press 1 for Daily Tran Receipt The display screen indicates how many items or receipts there are for that day Key in the beginning Item number and press the green enter key or just press green enter key for the first item Key in the ending Item number and press green enter key or just press the green e
4. click on the Change button The screen will now look like this EPPIC User Profile Security Question Security Answer Confirm Security Answer in what cy were you born a I fsave e You do not have a security question Please select a question and an answer e Successfully changed password The next step is to create a security question to help you in case you forget the password Follow the steps below 3 Select a security question from the drop down menu Enter the answer in the Security Answer field and enter that same answer in the Confirm Security Answer field You must enter the answers exactly the same Click the Save button when finished When the security question has been saved the system will automatically take you to the Provider Profile screen This is your indication you have logged into the website successfully NOTE You will be prompted to change your password at the time of your initial login and then again every 90 days Password Change if too many failed login attempts Page 29 North Carolina SEEK POS User Manual If you attempt three 3 bad login ID s or passwords you will be locked out If this happens you will be able to create a new password as follows 1 On the main login menu click on the Forgot Password link underneath the blue Login button 2 Enter your 9 digit Provider License number in the User ID field on the Security Questi
5. original time of entry the correct information may be entered using the normal Daily Check In or Daily Check Out transactions If the error is discovered later than the original time of entry but within 7 days current day and previous 6 days of the original date the information was entered in error the correct information must be entered using the Previous Check In or Previous Check Out transactions The following steps describe the process to void a transaction Page 17 North Carolina SEEK POS User Manual IX Void cont d TERMINAL SCREEN ACTION Sat 09708769 12 44pm Press F4 ISHIPE CARD to Begin Provider Options F4 Provider Options Key in your 6 digit user password 123456 Press Saran green enter key Back Main Provider Opt ions Press 2 for Void Transaction Number 1 Reports 2 Void Tran Number 3 Send SAF s 4 Reprint S Terminal Setup Back Main Void Transaction Key in up to 12 digit transaction number Press green Enter Tran enter key Back Main Seen cae Wait for authorization The system displays VERTE CONNECTING then PROCESSING followed by an Printing Complete approved or denied message lt lt Press Any Key gt gt Page 18 North Carolina SEEK POS User Manual X Exceptions Report The Exceptions Report provides a listing of children where there has been a Check In but no corresponding Check Out This is also sometimes called unmatched transactions You should review this repo
6. 4567989012345 9 TRAINING MODE Daily Transaction Receipt For 62 15 2618 Item 4 SAF STORED 18072172009 08 28 22pm CHECK IN F Lastname Case ID 14141111 Child 61 DOB 68701 2001 APPROVED Trant 1684 F Lastname Case ID 2222222 Child 62 DOB 68701 2061 DENIED Trant 2001 Reason Authorization Expired TRAINING MODE Page 9 North Carolina SEEK POS User Manual VII Previous Check In and Previous Check Out If a child s time and attendance did not get reported for some reason it may be entered up to 7 calendar days the current day and the previous 6 days after the date and time of the missing attendance The Previous Check In and Previous Check Out transaction is used in situations where the parent or alternate cardholder is not available to swipe their card at the time the child arrives or leaves the child care facility Examples of when this transaction must be used are e The parent or alternate cardholder has forgotten to bring their card on a day the child was in care e The child is picked up by a bus and transported to the child care facility and a parent or alternate cardholder is not available to swipe the card through the machine e The child comes to the child care facility after school and a parent or alternate cardholder is not available to swipe the card through the machine In each of the above examples the parent or alternate cardholder must use the P
7. North Carolina Provider POS User Manual JOHN Q PUBLIC NORTH CAROLINA aS LE Kal tx Subsidized Early Education for Kids Dn acs A Xerox Company North Carolina SEEK POS User Manual Contents I General Information cscccccccsssscssseccssssscsssseesesscoscseees 4 Il GIOSSANY sisscisccesssccsedsctsestcnsccnssascctecsncassdasceccdsaccsacesensesssessecceses 5 HET Call Centers ccccsscscsscscccsccscssssecsscsscssssecsccsccsssseesssssssess 6 IV Daily Check In ssssssessssssscssssssscsssssosasosansstssossessoossosssssssssso 7 V Daily Check Out ccsscscssscscscscsccsccsccccsecesesesssscscscesscees 8 VI Daily Receipt ssssesesssscseoeecssosoeoeeessooeoeeeesosoeoseeesoseoeesecosseese 9 VII Previous Check In and Previous Check Out 0000 10 VIII Store and Forward ssesssssssceseesesssocoeesssooooeseecssoeoeesesosooeee 15 P VOI A a a E 17 X Exceptions Report sisvscsccnssssonssnssecdsnnsssavntensnsaveneewansosnannies 19 XI Reprint Daily Transaction Receipt esessessseseceessesooeoceese 21 XII Reprint Last Report sessesesssseceeeesssccoceesesoooceeeessocsoseesseseo 22 XI Supplies ccccccccccsccsccccssssesscsccscsseesscscssesssseesssssssseees 23 XIV Commonly Asked Questions sssesssssossesosesosesossssssssss 24 XV Denied MessageSsS sseeseerssocoseesesssoeorersseccoeseeessoeoeesessseseee 25 XVI Error Messages ccccccscscccssss
8. cscssccssssccscsscesessssscssseeesees 26 XVII Communication MessageS seesesessesecereesssoooeeeeecsocoseeseeoeo 26 XVIII POS Error CodeS essssssersescsseceesssosoooseesesoocecceeossooseeseesee 27 XIX Provider Web Portal Quick Login Guide ss000e 28 Page 3 North Carolina SEEK POS User Manual I General Information The North Carolina Department of Health and Human Services and ACS State and Local Solutions will make available the equipment you will be using for the Subsidized Early Education for Kids SEEK system This is the system the Division of Child Development DCD is using to record the time and attendance of children in child care facilities Throughout this manual the equipment is referred to as a Point of Service machine or by the abbreviation POS However you may also hear it referred to as a terminal Your parents and or responsible adults must use this machine to enter time and attendance information for children receiving subsidized child care services It is very important the parent or alternate cardholder check their child ren in and out of your facility every day For policies regarding SEEK Child Care please refer to your local Department of Social Services or other purchasing agency The POS machine will provide you with a daily receipt showing the times children have checked in or out of your facility This information is available through a Provider Web Portal link on the website
9. der password is always 123456 XVII Communication Messages WAITING FOR LINE Internet or phone line is busy or out of service DIALING The POS is dialing phone to reach the main computer LOST COMM W HOST The POS has lost connection with the main computer and is not receiving a response Transactions should be attempted again If the problem persists contact the Provider Help Line Page 26 North Carolina SEEK POS User Manual XVIII POS Error Codes The following are Error Codes that may be received 05 General Decline 55 Invalid PIN 75 PIN Tries Exceeded D6 Not a Childcare Card A4 Card Not Active DA No Auth for Person Number DO Provider Record Not Found B4 Provider Differs from Auth Record DD Must Swipe in Before Swipe Out Page 27 North Carolina SEEK POS User Manual XIX Provider Web Portal Quick Login Guide The following pages contain a quick login guide designed to allow easy access to the North Carolina SEEK Provider Web Portal Users may wish to copy these pages and keep them near their computer for quick reference The Provider Web Portal is very easy to use This website allows you to view information about your facility authorizations transactions and cardholder information After you log in you can find a Provider Web Portal User Manual to assist you with using the screens and features in the website You may print out this manual if necessary or simply view it
10. er key Note If entering more than one child enter the next child number and press the green enter key When finished press enter again EE Wait for authorization The system displays APPROVED CONNECTING then PROCESSING followed by an Printing Conplete approved or denied message lt 4 Press Any Key gt gt Page 12 North Carolina SEEK POS User Manual Previous Check Out TERMINAL SCREEN ACTION Sat 69 88 89 12 44pm ISHIPE CARD to Begin Provider Options F4 PIM Number Required Please ENTER PIN Ee CX Exit Attendance Type 4i Check In 2 Check Out 3 Prev Check In 4 Prev Check Out Prev Check Out Date 69 89 Prev Check Out Date 64 19 Time 07 00 Prev Check Out Date 85 87 Tine 87 66 1 AM 7 2 PM Parent swipes their card Parent enters 4 digit PIN and presses the green enter key Parent presses 4 on the keypad for Previous Check Out Parent keys in the date of the Previous Check Out using MM DD format Example 09 09 and presses the green enter key Parent keys in the time the child departed using HH MM format Example 05 30 and presses the green enter key Parent selects 1 for AM or 2 for PM Page 13 North Carolina SEEK POS User Manual Previous Check Out cont d TERMINAL SCREEN ACTION Prev Check Out Parent keys in child number and presses the green enter 097 0172009 07 00pm ke Enter Child2 y Note If entering more than one child
11. he POS device e No How many POS device do providers receive e Providers will receive 1 POS device for every 50 children receiving subsidized care and 1 for each facility ID Who is responsible for maintenance replacement of the POS device e ACS is responsible for maintenance and replacement cost of the POS device for normal wear and tear The child care provider is responsible for replacing the POS in cases of fire theft losing the POS or abuse Do I have to use a POS device e Yes using the POS device is required in order to participate in the Subsidized Child Care Program How does swiping work e The parent or alternate cardholder swipes their card through the POS device every time the child checks in or out of the child care facility The POS will record the specific date and time the child attended the child care facility Can providers swipe the SEEK card for the parent or alternate cardholder e No providers are not allowed to be in possession of the SEEK card If a provider is found with a card the provider may be fined and the parent or responsible adult may lose child care services What if there is more than one child in the family e Each child is assigned a specific child number formatted in two digits Page 24 North Carolina SEEK POS User Manual 01 02 03 and so on The assigned number will appear on the card mailer Will the POS indicate whether the child is authorized e Yes Once the card is sw
12. iped the POS will display whether the child is authorized or denied The POS will print a receipt showing the transaction was approved or denied It is also displayed on the SEEK Provider Web Portal What if the parent or alternate cardholder forgets to bring the SEEK card or are unable to report the child s attendance e The parent or alternate cardholder can catch up on missing days by using the Previous Check In or Previous Check Out process on the POS device They have the current day PLUS the previous 6 calendar days to record previous transactions How will I be paid e Child care providers will be paid twice a month around the middle and end of the month Payments are transferred directly into the checking or savings account that you designate to ACS What if my payment is incorrect e Contact your local Department of Social Services or local purchasing agency immediately Whom do call with technical questions about the POS e Call the Provider Helpline at 1 877 606 2776 Whom do I call if have subsidy policy questions e Call the child care worker at the local Department of Social Services or local purchasing agency XV Denied Messages Below is a listing of denial messages that may appear on the POS display along with a description of what the message means DIFF PROVIDER This is not the provider shown on the SEEK child care authorization INVALID AUTH There is no valid referral for the child ren entered
13. lephone line and you are currently using any form of call notes or voice mail on your telephone the messages must be cleared in order for your POS device to work The POS system must have a clear dial tone in order to dial out If you happen to get SAF s because of this problem this is a good opportunity to use the steps listed below to send all transactions stored on your machine Page 15 North Carolina SEEK POS User Manual VIII Store and Forward cont d TERMINAL SCREEN ACTION Sat 89 68 89 12 44pm Press F4 ISHIPE CARD to Begin Provider Options F4 Provider Options Key in your 6 digit user password 123456 Press green User Pudi enter key Back Main Aone Press 3 for Send SAF s i Rerorts 2 Void Tran Number 3 Send SAF 4 Repr int S Terminal Setup Back Main Sole Wait for authorization The system displays pee oe as CONNECTING then PROCESSING followed by an Printing Complete approved or denied message lt lt Press Any Key gt gt Page 16 North Carolina SEEK POS User Manual IX Void The Void Transaction feature may be used by providers only to cancel out a transaction that was entered in error This feature requires that you have the transaction number from the receipt and your provider password After the transaction is cancelled it is necessary for the parent or alternate cardholder to re enter the correct information using their swipe card If the error is discovered at the
14. n can be found on the NC Division s website at www ncdhhs gov dss local or your local telephone directory Page 6 IV Daily Check In North Carolina SEEK POS User Manual To record a child s time and attendance the parent s or alternate cardholder s assigned card must be swiped through the POS machine by that parent or alternate cardholder The following are the procedures for this process TERMINAL SCREEN Sat 09 08 07 12 44pm SHIPE CARD to Begin Provider Options F4 PIN Number Required Please ENTER PIN HEHE cheat Sebati Attendance Type i Check In 2 Check Out 3 Prev Check In 4 Prev Check Out Check In Enter Child 4 Check In APPROVED Printing Complete lt lt Press Any Key gt gt ACTION Parent swipes their card Parent enters 4 digit PIN and presses the green enter key Parent presses 1 on the key pad to select Check In Parent keys in child number and presses the green enter key Note If entering more than one child enter the next child number and press the green enter key When finished press enter again Child numbers are printed on the card mailer that was sent to the parent Wait for authorization The system displays CONNECTING then PROCESSING followed by an approved or denied message When a response is received the POS machine prints a receipt The receipt shows the status of approved or denied Page 7 North Carolina SEEK POS User Man
15. nter key for the last item The POS machine prints a copy of the receipts requested Page 21 North Carolina SEEK POS User Manual XII Reprint Last Report The Reprint Last Report option allows you to reprint the last Exception Report that was run Choosing this option will always reprint the last Exception Report that you requested For example if you requested an Exception Report on May 10 and on May 15 you choose the Reprint Last Report option the POS machine will print the Exception Report from May 10 To Reprint Last Report use the following steps TERMINAL SCREEN ACTION Sat 09708709 12 44pm Press F4 ISHIPE CARD to Begin Provider Options F4 E seat gia Key in your 6 digit user password 123456 prene Sar SE green enter key Back Main once rues Press 4 for Reprint i Reports 2 Void Tran Number 3 Send SAF s 4 Repr int S Terninal Setup Back Main Reprint Press 2 for Last Report 1 Daily Tran Receipt 2 Last Report Back Main Last Report The POS prints a copy of the last Exceptions Report Printing Receipt Back Main Page 22 North Carolina SEEK POS User Manual XIII Supplies The only supply you need to purchase for your equipment is replacement paper At the time of installation you are provided with the name of a reputable supplier of this paper or you may purchase the paper at any office supply store Itis important to remember the paper used by the machine is heat sensitive paper
16. of the screen Then select the Password Change submenu 3 The User Password Change screen will display Enter the old password Enter anew password Then enter the same password again to confirm it Click the Change button just as the instructions above Reperts Admin USER INFO User Password Change Old Password New Passwort Confirm Password EXB DEPPIC 4 The screen will then prompt you to answer a security question Follow the same instructions as above Select a security question from the drop down menu and enter the security answer Click Save to complete the password change EPPIC User Profile Security Question Security Answer Confirm Security Answer paced What city were you born r L When the security question has been completely saved the system will automatically take you to the Provider Profile screen This is your indication you have logged in Page 31 Provider Help Line POS device troubleshooting 1 877 606 2776 Dn acs A Xerox Company 1513 RTLMNL 05 11
17. on screen Security Please enter your User ID to retrieve your security question Weer 10 3 You will be prompted to enter your Security Answer in the next screen EPPIC User Profile User Profile Security Question Security Answer Confirm Security Answer What city were you born g 4 After the Security Question has been answered correctly the Change Password Screen will display Follow the same steps outlined above to change your NOTE If you have forgotten your UserID or the UserID does not seem to be working contact the Provider Help Line Expired Password after 90 days You will be required to change your password every 90 days as a security measure The screen below will automatically appear when you login after 90 days without a password change New Password Confirm Password 1 Following the same password requirements enter a new password in the New Password field 2 Enter the same password in the Confirm Password field and click the Change button Page 30 North Carolina SEEK POS User Manual When the password has been saved the system will automatically take you to the Provider Profile screen This is your indication you have logged into the website successfully Manual Password Change You may also change your password at any time To change the password manually follow the steps below 1 Login to the website as normal 2 Click on the Admin tab at the top
18. online 1 To get to the Provider Web Portal go to www ncseek nc gov Welcome to the North Carolina Provider Web Portal 2 The first time you login to the SEEK Provider Web Portal you will use the following information The User ID is your 9 digit provider license number The Password is the 5 digit zip code of your facility If you are a non licensed facility the User ID is your Facility ID number instead 3 When you login for the very first time you will be prompted to change your password immediately Follow the steps below to set your initial password Passwords must meet these requirements e Must be at least 8 characters long e Must have at least one 1 lower case alpha e Must have at least one 1 number e Upper case and special characters are allowed but not required e Password must be changed every 90 days Page 28 North Carolina SEEK POS User Manual Password Change on Initial Login EPPIC User Password Change User Password Change Old Password New Password Confirm Password You are logged in for the first time please change your password 1 Enter your current password in the Old Password field Since this is your initial login the Old Password is still your 5 digit zip code 2 After considering the password requirements above create a new password and enter it in the New Password field Enter that same password again in the Confirm Password field and
19. revious Check In or Previous Check Out transaction the next time they are at the facility Previous Check Ins and Check Outs must be completed by the current day PLUS the previous 6 calendar days of the missed swipes The 7 day allowance is the current day plus the previous 6 calendar days including weekends and holidays The steps for the Previous Check In and Previous Check Out transactions are on the next two pages Page 10 Previous Check In TERMINAL SCREEN Sat 097087609 12 44pm ISHIPE CARD to Begin Provider Options F4 PIN Number Required Please ENTER PIN HEE CX Exit Attendance Type 1 Check In 2 Check Out 3 Prev Check In 4 Prev Check Out Prev Check In Date 89 89 Prev Check In Date 89 89 Time 68 38 Prev Check In Date 85 87 Time 68 36 41 AM 7 2 PM North Carolina SEEK POS User Manual ACTION Parent swipes their card Parent enters 4 digit PIN and presses the green enter key Parent presses 3 on the keypad for Previous Check In Parent keys in the date of the Previous Check In using MMIDD format Example 09 09 and presses the green enter key Parent keys in the time the child arrived using HH MM format Example 08 30 and presses the green enter key Parent selects 1 for AM or 2 for PM Page 11 North Carolina SEEK POS User Manual Previous Check In cont d TERMINAL SCREEN ACTION Fae Parent keys in child number and the presses the green rune ent
20. rly Education for Kids SEEK The name of the system used to record child care time and attendance and deliver payment Point of Service POS The equipment used at your center to check chil dren in and out of care Daily Receipt The receipt that is printed each time a check in check out previous check in or previous check out occurs Exceptions Report A report showing unmatched transactions I e Where there is a check in without a check out or vice versa Page 5 North Carolina SEEK POS User Manual Il Call Centers Provider Help Line Providers can call 1 877 606 2776 for help with e Questions about the operation of the POS device e Technical difficulties with the POS device Cardholder Call Center for parents and other authorized cardholders Cardholder customer services are available through the Cardholder Call Center at 1 877 766 2322 Parents and alternate cardholders having trouble with their swipe card or trouble determining who the approved provider is for their child ren should contact this number Parents who have questions regarding their eligibility will be referred back to their local Department of Social Services or local purchasing agency Provider Help Authorizations and Payments If you have a question about the status of authorizations payments or program policy questions you will need to contact your local Department of Social Services or other purchasing agency The contact informatio
21. rt daily to determine if you have any children where a transaction is missing If so the parent or alternate cardholder will need to complete a previous check in out the next time they are at your facility Remember this must be done within 7 days current day plus the previous 6 calendar days of the missing transaction Use the following steps to run an Exceptions Report TERMINAL SCREEN ACTION Sat 697 08 07 12 44pm Press F4 SWIPE CARD to Begin Provider Options F4 Provider Options Key in your 6 digit user password 123456 Press green enter key Back Main Provider Oetions Press 1 for Reports i Rerorts 5 2 Void Tran Number 3 Send SAF s 4 Reprint S Ternminal Setup Back Main Reon Press 1 for Exceptions 41 Exceptions Back Main Exceptions Report Enter the date for which you d like to run the report Use Derce EEN the MM DD format Example 09 09 Press the green enter key Page 19 North Carolina SEEK POS User Manual X Exceptions Report cont d TERMINAL SCREEN ACTION Sa Wait for authorization The system displays E CONNECTING then PROCESSING followed by an Pae a e approved or denied message for records lt lt Press Any Key gt The following is an example of the Exceptions Report B123 4567990123 4567898123 45679981 Training Provider Street 1 Anauhere VA 11119 Ph 111 555 1234 Term 35555555 2715710 Prout 5555 9 36 04am TRAINING MODE Exceptions
22. sometimes called thermal paper The machine prints on the paper without using a ribbon The VeriFone device can use either of the following types of replacement paper VeriFone Part CRM0039 High grade thermal paper 2 1 4 inch 57 mm wide roll VeriFone Part CRM0027 Medium grade thermal paper 2 1 4 inch 57 mm wide roll Page 23 North Carolina SEEK POS User Manual XIV Commonly Asked Questions What is North Carolina SEEK e SEEK stands for Subsidized Early Education for Kids Itis an automated attendance reporting and payment delivery system This will allow the parent responsible adult or alternate cardholder to record the child s attendance through a card reading machine POS What is a Point of Service Device e A Point of Service Device POS is used to record the time and date of the child s attendance at the child care facility It looks like a credit debit card machine that you see in retail stores How do I get a POS device e Child care providers will receive a packet from Affiliated Computer Services ACS Inc This agreement must be filled out and returned to ACS to receive a POS device What type of connection do need e To install and use the POS device you will need a standard analog landline or a high speed internet connection The POS can share the same line with your telephone or high speed internet connection You also need an electrical outlet to power the POS Do I have to pay for t
23. ual V Daily Check Out When a child leaves the facility for the day the parent s or alternate cardholder s assigned card must be swiped through the POS machine The following are the procedures for this process TERMINAL SCREEN Sat 69 88 87 12 44pm ISHIPE CARD to Begin Provider Options F4 PIN Number Required Please ENTER PIN xe EK EXI Exit Attendance Type 1 Check In 2 Check Out 3 Prev Check In 4 Prev Check Out Check Out Enter Child 1 __ Check Out APPROVED Printing Complete lt lt Press Any Key gt gt ACTION Parent swipes their card Parent enters 4 digit PIN and presses the green enter key Parent presses 2 on the keypad for Check Out Parent keys in child number and presses the green enter key Note If entering more than one child enter the next child number and press the green enter key When finished press enter again Wait for authorization The system displays CONNECTING then PROCESSING followed by an approved or denied message A receipt will also print when a Check out occurs Page 8 North Carolina SEEK POS User Manual VI Daily Receipt Each time a daily Check In or Check Out is completed the information will be printed on the Daily Receipt Report An example of this report is shown below 01234567890123 4567990123 45679981 Training Provider Street 1 Anywhere VA 11119 Ph 144 555 1234 Term 55555555 27 15710 Prov 123
24. www ncseek nc gov You can void an incorrect transaction which then allows the parent or alternate cardholder to re enter the transaction with the correct information This machine and standard 6 ft cords cables and splitters are made available to you at no cost Additional customization such as longer cords or installing telephone jacks is the center s responsibility Replacement and repair of the POS is the responsibility of ACS or its agents unless the need for replacement or repair is due to theft destruction of the machine or negligent handling In these instances you are financially responsible for the cost of the repair or replacement of the equipment You are provided with two rolls of heat sensitive paper for the machine when it is installed After that time you are responsible for purchasing replacement paper Page 4 North Carolina SEEK POS User Manual Il Glossary The following is a list of terms and abbreviations used in this manual ACS State and Local Solutions ACS is the company under contract to the North Carolina Department of Health and Human Services DHHS to install and maintain the Subsidized Early Education for Kids SEEK system North Carolina Department of Human Services DHHS The parent agency of the Division of Child Development The Division of Child Development DCD The state agency that supervises the Subsidized Child Care Program which is administered by the counties Subsidized Ea
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