HCAI User Guide 1.0 - Heidelberger Druckmaschinen AG
Contents
1. ss saflenet inc com bleckshieldsa Oy JQNEWVESTL mies aspx N C SafeNet Authentication Ser Dates Bearbeiten Ansicht Fevonten Extras 7 A a 3 dh Seitew Sichethet gt Etes dr Zi F Ar mer Setev Sicherheit Bts Dr il N HEIDELBERG HEIDELBERG Self Service Self Service Home Portal Home Portal Signin Reset PIN Choose Authentication Method Sign in using your token or one time password Request one time password by e mail Resync Token Request one time password by SMS Terms of Use User Guides Choose Language Contact Helpdesk Terms of Use User Guides Choose Language Contact Helpdesk Copyright 2013 SafeNet Inc All Rights Reserved Copyright 2013 SafeNet Inc All Rights Reserved 410 3 4 1 Reset with PIN token code Enter your PIN your token code Important The length of PIN token code has 10 or more digits Enter a new PIN between 4 and 8 characters long Heidelberger Druckmaschinen AG Page 10 of 16 User Manual for HEIDELBERG Remote Access 4 D LB RG r GC JO hitps seflenet inc com bleckstiekiss Segren espe P a2cx fh E SafeNet Authentication Ser ggf Datei Besrbetten Ansicht Favoriten Extras 7 A B Ne https s seflenet inc com bisckzhiektsn Reset_PIN asp 33 DOD an x A ie SafeNet Authentication Ser X Datei B2. and token code you get when pressing the button on the token 4 Define a new pin number 3 2 2 Long Description maae AJ685620 2 cole INN 5 lt Frontside Backside gt After you have received the enrollment mail click on the link provided in the mail in order to start the enrollment process Title of the Mail Enrollment Heidelberg Remote Authentiction Service Your self enrollment account has been created If you have not received your token yet please contact your local IT Contact Please go to the following URL to enroll with the service Enter the serial number from your token without the leading you find it on the back of the token Heidelberger Druckmaschinen AG Page 6 of 16 User Manual for HEIDELBERG Remote Access 4 D LB RG E Lox oy gt https se safenet inc com selfEnrollment Enrollment aspx code T otpEibrBiL7fAe40n0744kHM P aeBCx Hae SafeNet Authentication Ser X Datei Bearbeiten Ansicht Favoriten Extras ar v Seiter Sicherheit Extrasy r N N H IDELB ARG Authentication SERVICE Heidelberg Secure Authentication Self Enrollment Please enter the serial number on the back of your token The serial number is case sensitive Serial Number AJ685620 Copyright 2013 SafeNet Inc All Rights Reserved Now enter your PIN your token code Important The length of PIN token code has 12 digits Press the button on the front side Th
3. Documentation User Manual for HEIDELBERG Remote PERAE ACCESS status 30 09 2013 User Manual for HEIDELBERG Remote Access 4 D LB RG TABLE OF CONTENTS 1 AAOC HO IN epcese gees see pee ese ee epee scenes nat ac pnce saeeacametetgn a esea noose sauce E 3 1 1 VPN Access via AT amp T client certificate based authentication ccceccceeseeeeeeeeeeeeeeeeeeeeeeeeeeeeas 3 1 2 FIEIRES And VVC CS ner ee ee ee ee ee aiiai E 3 Purpose of this document csscccccccessseceecceeeeeeeeceeusecececsauseeeeeseaseeeesseaaeeeeesseaaeceeesseaseceeesseeeeeessaaeeeeeseaas 3 FON Oase es a Re EEE ee 3 3 1 How to configure and start AT amp T global network client uu00s04200000eennnnnnnnnnnnnnnnnnnnnennnnne nenn 3 3 1 1 AT amp T Global Network Client 20000220200nnnnnnennennnnnnnnnnennnnnnennnnnnnnnnnnnnnnnnnnne nennen ennnnnn 3 3 1 2 P OO ee ea ee en ee ee een 4 3 1 3 AU PUA OM AOS een ee 5 3 1 4 POEIER E ERLCREERSEEUFERRERSGERR 5 3 2 How to assign the token to your account enrollment for WEB Access and Web based Remote ICS ed NI cet ave ed ee een 6 3 2 1 NON DESCH 6 4 ee ea een eee 6 3 2 2 Long Description PITTE EE 6 3 3 HOW TOO SYNIE the TOK CO iseseisana ean Eana PEAN A aaan AAEN Aa RSN EE ANENE NaRa 9 3 4 How to reset the PIN ie detasersctapaginctctese asinine cisamemutsadeciesaeneaneniecedsinctisaetuiensiicdwets tage eutaentusadetewsamenmsed ceseecesmenadedeas 10 3 4 1 Reset With PIN Tok
4. as MOD amp Seiter Sicherheity Etrasy Or N N H ID LB RG Authentication SERVICE Heidelberg Secure Authentication Self Enrollment Your token has been successfully activated Please remember your User ID below User ID VOEGELIR Copyright 2013 SafeNet Inc All Rights Reserved Heidelberger Druckmaschinen AG H ID LBERG Page 8 of 16 User Manual for HEIDELBERG Remote Access D LB RG 3 3 How to re sync the token Go to the following URL https ss safenet inc com blackshieldss index aspx org JON8WVE8T1 HOS BSAC Self Service Portal Signin Terms of Use UserGuides Choose Language Contact Helpdesk Copyright 2013 SafeNet Inc All Rights Reserved Enter your User ID and the token serial number looking backside 5 ORS ckshieldss O Datei Bearbeiten Ansicht Favoriten Extras Mr O db Seiter Sicherheit Etrasy A N SafeNet Authentication Ser X Datei Bearbeiten Ansicht Favoriten Extras Mr map v Seiter Sicherheity Extrase r N N HEIDELBERG HEIDELBERG Self Service Portal Home Self Service Portal Resync Token Choose User and Token Please note the serial number is case sensitive Token Serial Number AJ685620 j Next Terms of Use User Guides Choose Language Contact Helpdesk Copyright 2013 SafeNet Inc All Rights Reserved Terms of Use User Guides Choose Language Contact Helpdesk Copyright 2013 Saf
5. e Authentication procedure o Token provides one time password OTP without PIN o User has to enter PIN OTP in prompted field e User Self Service o User has to create a PIN with WEB based user portal o User can reset the PIN if forgotten o User can re sync the token if it is out of sync e g long time not used 2 Purpose of this document This user manual should enable the user to use features of the HEIDELBERG remote access service without additional help This includes how to use the AT amp T client for remote access and how to use the selfs service portal for the token 3 How to 3 1 How to configure and start AT amp T global network client 3 1 1 AT amp T Global Network Client Once you have Internet Access launch the AT amp T software as usual Now click on Profiles in the menu bar you will see a drop down selection offering you all available profiles as shown below Heidelberger Druckmaschinen AG Page 3 of 16 User Manual for HEIDELBERG Remote Access 4 D LB RG Heidelberg EMEA Heidelberg America Heidelberg Asia Heidelberg EMEA Certificate Heidelberg America Certificate Heidelberg Asia Certificate Heidelberg EMEA Token Heidelberg America Token Heidelberg Asia Token Create new profile 3 1 2 Profile Select the HEIDELBERG Certificate profile according to your region The screenshot above displays it for EMEA and click on Connect as you have done it before The login screen will loo
6. e display will show a newly generated token code Important The token display will switch off automatically after thirty 30 seconds which means you have this time to enter the six 6 digit number in your remote Authentication Service P aSCX Bim 2 Datei Bearbeiten Ansicht Favoriten Extras fi J mp v Seitew Sicherheity Etrasy r IN N H ID LB ARG Authentication SERVICE Heidelberg Secure Authentication Self Enrollment Please enter the displayed PIN and your your token code in the OTP field Make sure to remember the PIN for the next screen PIN 949697 OTP cccccccccccs Copyright 2013 SafeNet Inc All Rights Reserved Enter a new PIN number 4 to 8 digits Heidelberger Druckmaschinen AG Page 7 of 16 User Manual for HEIDELBERG Remote Access L A https se safenet inc com selfEnrollment Enrollment aspx code TotpEibrBiL7fAe40n0744kHM _ SafeNet Authentication Ser X Datei Bearbeiten Ansicht Favoriten Extras fh A ah v Seite Sicherheit v Extrasy Or SN N HZIDELBZRG Authentication SERVICE Heidelberg Secure Authentication Self Enrollment Please enter your new PIN and verify it Please enter a PIN between 4 and 8 characters long New PIN Verify Copyright 2013 SafeNet Inc All Rights Reserved A O PL selfEnrollment Enrollment aspx code TotpEibrBiL7fAe40no744kHM _ SafeNet Authentication Ser X Datei Bearbeiten Ansicht Favoriten Extr
7. eNet Inc All Rights Reserved amp 10 v Now enter your token code Important The length of token code has 6 digits After thirty 30 seconds enter the next code Heidelberger Druckmaschinen AG Page 9 of 16 User Manual for HEIDELBERG Remote Access D LB RG Paso e 5 ar gt SafeNet Authentication Ser x Datei Bearbeiten Ansicht Favoriten Extras Datei Bearbeiten Ansicht Favoriten Extras fh EJ Gi mr Setev Sicherheit Etras Zi N M By Mr Setev Sicherheity Btrasy r A N HEIDELBERG HEIDELBERG Self Service Self Service Portal Signin Home Portal Resync Token Timebased Resynchronization Resync Token Timebased Resynchronization Please enter your current token code Please wait for your next token code Current Token Code 1 Next Token Code Help Help OK Terms of Use User Guides Choose Language Contact Helpdesk Terms of Use User Guides Choose Language Contact Helpdesk Copyright 2013 SafeNet Inc All Rights Reserved Copyright 2013 SafeNet Inc All Rights Reserved R10 Your token has been re synchronized 3 4 How to reset the PIN Go to the following URL https ss safenet inc com blackshieldss O JQN8WVE8T 1 index aspx Go 2 https ss safenet anc com blacksteldiss Signin spx P asexl ie SafeNet Authentication Ser Datei Bearbeiten Ansicht Favoriten Extras NO Mitps
8. earbeiten Ansicht Favoriten Extras 7 n e gt de v Setev Sichethety Etres Ji F 5 dh v Setev Sichethet Etes Ji F HEIDELBERG Self Service Self Service Back Portal Home Portal Reset PIN Picase sign in User ID VOEGELIR One Time Passwo PIN Token Code Reset PIN Create New PIN Change your PIN Create New PIN seve Verify PIN seee Help Me OK Heip and Details OK Terms of Use User Guides Choose Language Contact Helpdesk Terms of Use User Guides Choose Language Contact Helpdesk Copyright 2013 SafeNet Inc All Rights Reserved Copyright 2013 SafeNet Inc All Rights Reserved Your Security PIN has been successfully reset 3 4 2 Reset with e mail If you have forgotten you PIN you can request a new PIN via E Mail or SMS TE B tats safenet mc com blackshieidss Segnin aspx p m a TF SafeNet Authentication Ser ug Datei Bearbeiten Ansicht Favoriten Extras M a mr Seter Sicherheit biase Me A N MO hitps s safenet inc com blackshieldun Oy JQNEWVEBTL midex aspx SafeNet Authentication Ser x m Datei Bearbeiten Ansicht Fewonten Extras 7 gt D Mr Setev Sicherhetr btas Q il N Home Self Service Portal Self Service Home Portal Signin Reset PIN Choose Authentication Method Sign in using your
9. en COGS an see ae 10 3 4 2 Reset Wih mrail nee ee ee re ee see 11 3 4 3 Reset wilh SMS sncceccccissccicciccccscassseccedsceccessstacedencesedsecsdtecssdscsescessdsaddecdeeateccdssacecdsanecccdstsesdoecenss 13 3 5 How 10 login WEB ACCESS iiuxsntscvaxuttinovsacincunave roren riren aree iein aeiia irasai iai aniics 15 3 6 How to login WebBased Remote Service cccccccccceeeseeceeeeeeeaeeeeeeceeeeeesuaaeeeeeeeeeessuaeaeeeeeeeeeeaaas 15 a FA a NE ERREGER HE eps ecastaveestebewons lt eenaccpet see agasbevssesbaseees lt espeneest EEFCERBESAER 16 4 1 don t Know my PIN any more uuueessnsssenesnnennnnnnnnnnnnnnnnnnnennnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnn 16 4 2 My token password is not accepted ANY More uuussnnsnnnneennnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnn 16 Heidelberger Druckmaschinen AG Page 2 of 16 User Manual for HEIDELBERG Remote Access 4 D LB RG 1 Introduction HEIDELBERG Remote Access allows the authentication to the following services applications e VPN Access via AT amp T Client on standard HEIDELBERG Notebooks e Web Access e HeiRes 1 1 VPN Access via AT amp T client certificate based authentication Two step authentication e User enters AD credentials Windows logon credentials account password e Machine certificate will be checked if credentials are valid 1 2 HEIRES and WEB Access Authentication v2 service by Integralis Safenet via token
10. k slightly different from the one you have seen before Please do not modify the Account field it is filled automatically depending on the chosen profile Heidelberger Druckmaschinen AG Page 4 of 16 User Manual for HEIDELBERG Remote Access 4 D LB RG 3 1 3 AD Authentication Now enter you 8 digit user ID and your windows password as if you were logging in into your windows and click OK Important The AT amp T Global Network Client does not support passwords longer than 16 digits and most of the internationally used special characters Cyrillic Asian Turkish etc Confirmed exceptions Once the VPN Tunnel is established you will have to confirm the Security Banner as usual This system is restricted solely to HEIDELBERG HDM authorized use legitimate business purposes only The actual or attempted unauthor access use or modification of this system is strictly prohibited by HDI Unauthorized users are subject to Company disciplinary proceedings and or criminal and civil penalties under state federal and other applicable domestic and foreign laws You are connected in DE 3 1 4 Profile details Please Note that you can change your authentication method any time by choosing the corresponding profile The new Token solution is only meant as backup for the certificate solution as well as Web Access and HEIRES Authentication Currently the application displays 3 authentication methods with one p
11. password correctly e Check if your password does not exceed 16 digits e Check if your password does not contain any special characters 23 1 3 e Ensure that your token is in sync See How to re sync the token gt 0 Heidelberger Druckmaschinen AG Page 16 of 16
12. rbeiten Ansicht Favoriten Extras Mr v gt 5 dh v Seitew Sicherheity Extras v r N N ke amp https ss safenet inc com blackshieldss Signin aspx SafeNet Authentication Ser X i J Datei Bearbeiten Ansicht Favoriten Extras fa gt mb Seiter Sicherheit Extras amp r SN N HEIDELBERG HEIDELBERG Self Service z i F Back eye signin Home Self Service sion Out Reset PIN Please sign in User ID VOEGELIR One Time Passwordjor EE PIN Token Code Ss Help and Details OK Reset PIN Create New PIN Change your PIN Create New PIN Verify PIN Help Me Terms of Use User Guides Choose Language Contact Helpdesk Copyright 2013 SafeNet Inc All Rights Reserved Terms of Use User Guides Choose Language Contact Helpdesk Copyright 2013 SafeNet Inc All Rights Reserved Your Security PIN has been successfully reset 3 4 3 Reset with SMS If you have forgotten you PIN you can request a new PIN via E Mail or SMS Enter your User ID and click send You can only it use if you have a mobile number added in your outlook address book r E G je hatps ss safenet inc com blackshieldss Signin aspx p Pi 26x I Satettet authentication Ser x mn Datei Bearbeiten Ansicht Favoriten Etras M D mer Settee Sichethet gt btese Mr Al M j a https sssafenet inc com blackshieldss Sgren asps P aBox ls SafeNet Au
13. rofile for each region e Current token authentication current solution to be replaced soon o Heidelberg EMEA Profile name DEEID o Heidelberg America Profile name HEIDK o Heidelberg Asia profile name GHBA e New Authentication via certificate new standard solution o Heidelberg EMEA Certificate profile name DEEIDCA o Heidelberg America Certificate profile name HEIDKCA o Heidelberg Asia Certificate profile name GHBACA e New token authentication method only as temporary solution in emergency cases o Heidelberg EMEA Token Profile name DEEIDTK o Heidelberg America Token Profile name HEIDKTK o Heidelberg Asia Token profile name GHBATK Heidelberger Druckmaschinen AG Page 5 of 16 User Manual for HEIDELBERG Remote Access D LB RG 3 2 How to assign the token to your account enrollment for WEB Access and Web based Remote Service Heires After you have received the new token and the enrollment mail you need to assign the token to your account before you can start to use it Below find a description on what to do The short description is for experienced users The long description explains each step in detail 3 2 1 Short Description 1 Click on the link provided in the enrollment mail 2 Enter the serial number of the token without the leading gt you will be displayed an initial pin please note this one since you may need it again 3 Enter without blank Initial pin you got in step 2
14. thentication Set _ Datei Bearbeiten Ansicht Favonten Extras El Zi ir Ster Sicherheit Extasy Gr Zi W HEIDELBERG HEIDELBERG Self Service Self Service Home Portal Signin Back ze Signin Reset PIN Choose Authentication Method Reset PIN Request One Time Password by SMS User ID VOEGELIR Sign in using your token or one time password Request one time password by e mail Request one time password by SMS Terms of Use User Guides Choose Language Contact Helpdesk Copyright 2013 SafeNet Inc All Rights Reserved Terms of Use User Guides Choose Language Contact Helpdesk Copyright 2013 SafeNet Inc All Rights Reserved I Waiting for a SMS with a temporary password enter your User ID and sign in with temporary password Important Please use this password to sign in within the next 10 minutes Heidelberger Druckmaschinen AG Page 13 of 16 User Manual for HEIDELBERG Remote Access H ID LB ERG Datei Bearbeiten Ansicht Favoriten Extras Mr gt dh v Seitev Sicherheit Extasy r N N H IDELBERG Back Self Service Portal Reset PIN Please sign in User ID One Time Passwordjor PIN Token Code Help and Details Terms of Use User Guides Choose Language Contact Helpdesk Copyright 2013 SafeNet Inc All Rights Reserved Your Security PIN has been successfully reset Heidelberger Dr
15. token or one time password Reset PIN Resync Token Request one time password by e mail Request one time password by SMS Terms of Use User Guides Choose Language Contact Helpdesk Terms of Use User Guides Choose Language Contact Helpdesk Copyright 2013 SafeNet Inc All Rights Reserved Copyright 2013 SafeNet Inc All Rights Reserved Enter your User ID and click send Heidelberger Druckmaschinen AG Page 11 of 16 User Manual for HEIDELBERG Remote Access 4 D LB RG SafeNet Authentication Ser X Datei Bearbeiten Ansicht Favoriten Extras Mr gt 3 ma v Seiter Sicherheity Extasy r N N HEIDELBERG Self Service Portal Signin Reset PIN Request One Time Password by E mail User ID Terms of Use User Guides Choose Language Contact Helpdesk Copyright 2013 SafeNet Inc All Rights Reserved If this userid exists and has an email address you will be sent an email containing your one time password Waiting for a mail with a temporary password enter your User ID and sign in with temporary password Important Please use this password to sign in within the next 10 minutes Heidelberger Druckmaschinen AG Page 12 of 16 User Manual for HEIDELBERG Remote Access 4 D LB RG amp se le https ss safenet inc com blackshieldss Reset_PIN aspx P macx In ug o amp SafeNet Authentication Ser X Datei Bea
16. uckmaschinen AG Datei Bearbeiten Ansicht Favoriten Extras i yo dh v Seitew Sicherheit Extras v oo NW HEIDELBERG Self Service Home Portal Sign Out Reset PIN Create New PIN Change your PIN Create New PIN Verify PIN Help Me Terms of Use User Guides Choose Language Contact Helpdesk Copyright 2013 SafeNet Inc All Rights Reserved Page 14 of 16 User Manual for HEIDELBERG Remote Access 4 D LB RG 3 5 How to login WEB Access Go to www heidelberg com Click on Heidelberg Web Access Downloads AGB Rechtliche Informationen Marke idelberg Web Access Newsletter Abonnement Produkte amp Services A Z Welcome to Enter your Windows user account into the field user name Enter your PIN Token Code into the field password 3 6 How to login WebBased Remote Service Start your login page Login for Heidelberg Remote Service Benutzername Passwort Enter your Windows user account into the field user name Enter your PIN Token Code into the field password Heidelberger Druckmaschinen AG Page 15 of 16 User Manual for HEIDELBERG Remote Access 4 D LB RG 4 FAQs 4 1 don t know my PIN any more e See How to reset the PIN gt 3 4 4 2 My token got lost or stolen e Please contact the global IT Helpdesk 4 3 My token password is not accepted any more e Ensure that you have entered your PIN amp one time
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