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AT&T Mobile Hotspot Elevate 4G User Guide

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1.
2. nunnana ennaa 12 Power SOUS besoss dad dda ce xk Roe KR owes Nak doe EE eee dete es 12 Additional LOD Screens ossi bc bie oe ee Kee Noa teti tie EORR 13 Set Up and Connect to the Internet n n nannaa aaaea 13 Connect to the Internet 1 sees cesar eem eomm x ee 14 AirCard Watcher App for Smartphones and Tablets 15 Homepag serseri rira Eia uE Wade xag dare ade E RR 15 Security Credentials llli 17 Use Your Mobile Hotspot 0 020 c eee eee eee eee 18 Set Auto Connect Options c lt a dient iara is VS or uu Gi eaten ees Ble bea 18 VIEW Bala USA0C zsvesascrErkbne YRkEx Eck RR Eam REA E d 19 Enable 7 Disable Wi Fi 1 2 5 acia Rl thea AREA iker ACC CR CERRAR RR 20 View Block Connected Users 00 cee eee eee eee 20 Add a Wireless Device to your Wi Fi Network 2200005 21 View SMS Messages and Alerts 000 cece eee 23 Use the GPS FSalUle nra FER EE Ie ule ORE ee oe YS 24 Bauely Sounds s2cccecetecieaeeuenduseuste decd E ER ESAE SUE 25 Extend Battery LIB so aaa Sce a acr o ORE Ri bi ih Roe E wed 4 ERES eee Ads 25 Sel A dio AlenS s ug acr a Eo Rec Qu eR E CR CX OR CR RRR RT Rd 27 Change Device Security Settings 0 0c cece e eee eee 28 View Details About Your Mobile Hotspot 00 0005 29 Rev 2 Mar 12 Contents Use the microSD Card to Share Files over Wi Fi 29 Belore YOUBCOIN 2ceecstebedusteuveweed avs Sedadanntexe
3. AT amp T Mobile Hotspot Elevate 4G User Guide Ay Ec SIERRA WIRELESS Important Notice Safety and Hazards Limitation of Liability Rev 2 Mar 12 Preface Due to the nature of wireless communications transmission and reception of data can never be guaranteed Data may be delayed corrupted i e have errors or be totally lost Although significant delays or losses of data are rare when wireless devices such as the AT amp T Mobile Hotspot Elevate 4G are used in a normal manner with a well constructed network the AT amp T Mobile Hotspot Elevate 4G should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party including but not limited to personal injury death or loss of property Sierra Wireless accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the AT amp T Mobile Hotspot Elevate 4G or for failure of the AT amp T Mobile Hotspot Elevate 4G to transmit or receive such data Do not operate the AT amp T Mobile Hotspot Elevate 4G in areas where blasting is in progress where explosive atmospheres may be present near medical equipment near life support equipment or any equipment which may be susceptible to any form of radio interference In such areas the AT amp T Mobile Hotspot Elevate 4G MUST BE POWERED OFF The AT amp T Mobile Hotspot Elevate 4G can transmit signals that could
4. Connected etc e Status icons See Icons on the LCD Screen on page 10 for details e Data usage meter e Network name e Error messages See Alerts on page 60 for troubleshooting suggestions Press the power button to cycle through the following additional screens e Wi Fi Protected Setup WPS instructions a fast easy way to connect WPS enabled devices to your Wi Fi network e Web Interface e Messages Alerts e About Elevate To personalize the mobile hotspot and change the settings connect to AT amp T s mobile broadband network and go to the homepage http att elevate Rev 2 Mar 12 Get Started Icons on the LCD Screen The icons on the LCD screen indicate the status of the mobile hotspot Home Screen Messages View at http att elevate Wi Fi e Wi Fi on off e Number of connected devices Status icons m gas Feri Battery AT amp T SSID SSID Elevate AD9B Wi Fi Key Wi Fi Key 12345678 Network activity indicator Network indicator Signal strength Press C to scroll Press power once for additional screens Data usage To access the Wi Fi Protected Setup WPS screen press the power button Icon Indicates Signal strength NT The more bars the stronger the RF signal No signal 10 Get Started Icon Indicates The type of network available 4GLTE LTE 4G HSPA HSPA E EDGE G GPRS If the Network icon has a white background the
5. If you receive any of the following connection alerts contact AT amp T Customer Care and provide them with the name and number of the alert Table 5 1 Connection alerts Alert Description 8 Operator Determined Barring 25 LLC or SNDCP failure 26 Insufficient resources 27 Missing or unknown APN 28 Unknown PDP address or type 29 User authentication failed 30 Activation rejected by GGSN 32 Service Option not supported 33 Service Option not subscribed 34 Service Option temporarily out of order 36 Regular deactivation 37 QOS not accepted 38 Network failure 39 Reactivation required 40 Feature not supported 41 Semantic error in the TFT operation 42 Syntactical error in the TFT operation 43 Unknown PDP context 44 PDP context without TFT already activated 45 Semantic errors in packet filter s 46 Syntactical errors in packet filter s 67 Connection error 81 Invalid transaction identifier value 95 Semantically incorrect message 96 Invalid mandatory information 97 Message type non existent or not implemented 98 Message type not compatible with the protocol state 99 Information element non existent or not implemented 61 Rev 2 Mar 12 Table 5 1 Connection alerts Troubleshooting Alert Description 100 Conditional IE error 101 Message not compatible with the protoco
6. appears on the LCD screen make sure you are in the AT amp T coverage area The Wi Fi radio is disabled icon appears on the LCD screen If the Wi Fi radio is disabled icon EJ appears on the LCD screen it could be because e The mobile hotspot is in standby mode Double press the Power key If the x is still there ensure that Wi Fi is enabled e The Wi Fi radio is disabled To enable Wi Fi a Use the USB cable to tether the mobile hotspot to your laptop Launch your browser and go to the homepage Click the Wi Fi users icon Under Enable Wi Fi select On Click Save oo0c Rev 2 Mar 12 56 Rev 2 Mar 12 Troubleshooting Unable to access the homepage when connected to a VPN If you are using your mobile hotspot while connected to a VPN you may not be able to access the mobile hotspot using http att elevate To access the homepage enter the address http 192 168 1 1 in your browser This directly accesses the homepage hosted on the device Unable to connect a computer running Windows Vista to the mobile hotspot Microsoft has a known issue whereby computers running Windows Vista cannot obtain an IP address from certain routers More information and a fix are available at http support microsoft com kb 928233 or go to the Microsoft support web site and search for knowledge base article 928233 My computer or other Wi Fi device loses its Wi Fi connection to the mobile hotspot If a Wi Fi device conn
7. homepage cannot access 57 icons on the LCD screen 10 IP address finding 54 Rev 2 Mar 12 L LAN options 51 LCD 9 LCD screen not lit 54 list of connected devices view 45 MAC address finding 55 MAC filter 47 microSD accessing information on 29 54 inserting 29 mobile hotspot turn off 54 mute switch 9 N network name does not appear in the list of networks 56 no signal icon 56 P port filtering 48 port forwarding 48 power button 9 power source 12 R regulatory information 64 router options import export 39 S safety information 64 security credentials 17 security credentials forgot 53 security change settings 28 SIM card inserting 36 SIM security enable 44 SMS messages 23 specifications 63 T tethered mode first time you use it 14 unable to connect to the Internet 59 text messages See SMS messages troubleshooting 56 67 U Unable to connect to hotspot 57 Universal Plug and Play UPnP 51 USB tethering 38 V view connected users 20 Vista 57 VPN passthrough 48 49 W WAN information view 42 Rev 2 Mar 12 Index white list 48 Wi Fi Key 17 Wi Fi Key forgot 53 Wi Fi network disconnect 53 options 45 Wi Fi radio is disabled 56 Wi Fi range 25 Wi Fi security options 46 Wi Fi status view 45 Wi Fi enable disable 20 wireless devices connecting to your Wi Fi network 22 WPS 22 68 Sy SIERRA WIRELESS
8. 01 Model Phone FSN IMEI ICCID SIM t Firmware Version Web UI Version Host software for USB Tethering Bootloader Version Firmware Build Date PRI Version Package Version AC754S 555 555 5555 CC9337121741010 012701000012343 89302720403000165372 SWI9200H_03 05 06 01AP ATT_02 00 22 00 r12 PHS ATT HYB B3142 SWI9200H_03 05 06 01BT 01 072 01 17 SWIS200H 03 05 04 00 att 9900803 0117 SD Card Support enabled IMSI 302720600006387 View Details Reset Device to Factory Defaults 3 Click Save Unable to connect to the Internet in Tethered mode If you are unable to connect to the Internet when the mobile hotspot is connected to the computer using the USB cable it may be because the device driver is not installed You may also see a message that says the operating system could not find the driver for this device and if you look in Device Manager the mobile hotspot will be listed under Other devices with an exclamation mark beside it For the driver to install properly the mobile hotspot should be powered off the first time you plug it into a computer using the USB cable To correct this problem follow the steps in Tethered mode on page 14 59 Rev 2 Mar 12 Troubleshooting Alerts SIM not installed Ensure that the SIM card is installed correctly See Replace the SIM Card on page 36 SIM Error Check SIM Ensure that you have an AT amp T SIM card inserted in the mobile hot
9. Fi network white list based on each device s MAC address Only one list at a time can be active either a Black List or a White List Black List To block devices from connecting to your Wi Fi network black list 1 Onto the homepage click the Advanced Settings icon 2 Goto Wi Fi gt MAC Filter Advanced Settings x Status Network Security MAC Filter MAC filter mode Block all in list Name MAC Address List of connected devices 3 In the drop down menu select Block all in list 4 Either Enter the MAC address of the device and click Add or Click List of connected devices and select the box beside the device in the Block column 5 Click Save To unblock a device so it can connect to your Wi Fi network 1 Click List of connected devices 2 Clear the box beside the device in the Block column 3 Click Save Rev 2 Mar 12 47 Rev 2 Mar 12 Advanced Settings White List To create a list of devices that are allowed to connect to your Wi Fi network white list 1 Inthe drop down menu select Allow only those in list 2 Enter the MAC address for each device and click Add 3 Click Save Enable Port Forwarding If your computer is hosting a server you can enable port forwarding so that other users can access the server To enable port forwarding 1 On the Mobile Hotspot Homepage click the Advanced Settings icon y 2 Goto Router Port Forward Router LAN
10. Router LAN Options 0200 000 eee eee eee 51 Frequently Asked Questions 0002 c eee eee eee 53 TKOUDIESHOOUNG 222a rx Ra erama enn Eaux kane RR KR RJ ma oa RC 56 Reset the Mobile Hotspot liliis 58 Rev 2 Mar 12 6 Contents DII cab EEEE eevee PP 60 cle PPP TPTTTPT 63 Mechanical Specifications 0 000 cee eee 63 Environmental Specifications 002 cee eee ees 63 Regulatory and Safety Information 000 cee eee eee 64 NOICE Zia samc ei cetine shee eee eae poate m 64 Safety and Hazards cessio ck ERR RR RR Shee cee eene Resse Sexe awe 64 Regulatory Information for North America 00000 ee eee 65 Ll ei i at a he em a i E an a a ee a aa 67 Rev 2 Mar 12 7 1 Get Started Rev 2 Mar 12 This chapter provides an overview of the AT amp T Mobile Hotspot Elevate 4G features and instructions on how to set up your mobile hotspot and connect to the Internet Know Your Device Your mobile hotspot enables you to create a Wi Fi access point anywhere in the AT amp T coverage area You can use that Wi Fi access point to connect your laptop and other Wi Fi capable devices to AT amp T s mobile broadband network and connect to the Internet You can also use your mobile hotspot in tethered mode by connecting it to your laptop with the USB cable to access the Internet LCD Manage your device and settings You can manage your device and change setti
11. and WPS functionality disabled and drivers supporting tethering removed Rev 2 Mar 12 38 Rev 2 Mar 12 Advanced Settings Export Import Router Options You can export and import hotspot router settings This is useful if you have more than one device and you want the same settings on both or to save your settings before doing a factory reset or changing the settings To export router settings 1 On the Device gt Basic tab beside Export Router Settings click Export 2 Click Save Save button appears once you make a selection To import router settings 1 Onthe Mobile Hotspot Homepage click the Advanced Settings icon J o Advanced Settings x Device Basic Display Help for Advanced Settings Hide O Show Automatically install host driver yes No for USB tethering Import Router Settings Export Router Settings 2 On the Device gt Basic tab beside Import Router Settings type the path or use the Browse button to navigate to the file you want to import 3 Click Open and then click OK to confirm restart Set Display Options You can use the display options to customize the mobile hotspot display and to conserve battery power To set the display options 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 On the Device gt Display tab select the desired options Power LED The Power LED blinks to confirm that the mobile hotspot is p
12. hotspot is capable of transmitting signals that could interfere with vari ous onboard systems and controls Failure to observe this instruction may lead to suspension or denial of cellular tele phone services to the offender legal action or both Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open The mobile hotspot may be used normally at this time Rev 2 Mar 12 64 Rev 2 Mar 12 Regulatory and Safety Information e While operating a vehicle The driver or operator of any vehicle should not use a wireless data device while in control of a vehicle Doing so detracts from the driver or operator s ability to control and operate the vehicle In some countries using such com munications devices while in control of a vehicle is an offence Proper Battery Use and Disposal Note Improper battery use may result in a fire explosion or other hazard To ensure safe and responsible battery use e Do not open disassemble puncture crush bend or shred e Do not expose to water or other liquids fire explosion or other hazards e Use the battery only in the mobile hotspot e If using with a charger use only the charger supplied with the mobile hotspot e Do not short circuit the battery e When replacing a battery use the same model of battery that was supplied with the mobile hotspot e Follow local regulations when disposing of a used battery e Avoid dropping the
13. hotspot is connected to the network If the Network icon has a black background service is available but the hotspot is not connected to the network For network connection instructions see Set Up and Connect to the Internet on page 13 Your 4G LTE wireless device will indicate which of AT amp T s wireless networks you are connected to A network indicator does not necessarily mean that you will experience any particular upload or download data speeds 4G LTE Connected to AT amp T s 4G LTE network 4G Connected to AT amp T s HSPA network AT amp T s HSPA network is capable of delivering 4G speeds when combined with enhanced backhaul 4G availability is increasing with ongoing backhaul deployment E Connected to AT amp T s EDGE 2G network Actual data upload and download speeds depend on various factors including the device network utilization file characteristics terrain etc Learn more at wireless att com learn articles resources wireless terms jsp your AT amp T Wireless Customer Agreement Section 3 2 Where and How Does AT amp T Service Work AT amp T s HSPA network can deliver 4G speeds when combined with enhanced backhaul Your wireless device can t distinguish between HSPA cell sites with enhanced backhaul and those without Enhanced backhaul not available everywhere Learn more at att com network Network activity A solid white icon indicates network activity e Up arrow indicates data being uplo
14. interfere with this equipment Do not operate the AT amp T Mobile Hotspot Elevate 4G in any aircraft whether the aircraft is on the ground or in flight In aircraft the AT amp T Mobile Hotspot Elevate 4G MUST BE POWERED OFF When operating the AT amp T Mobile Hotspot Elevate 4G can transmit signals that could interfere with various onboard systems The driver or operator of any vehicle should not operate the AT amp T Mobile Hotspot Elevate 4G while in control of a vehicle Doing so will detract from the driver or operator s control and operation of that vehicle In some states and provinces operating such communications devices while in control of a vehicle is an offence The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT INDIRECT SPECIAL GENERAL INCIDENTAL CONSEQUENTIAL PUNITIVE OR EXEMPLARY DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT EVEN IF SIERRA WIRELESS AND OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY Notwithstanding the foregoing in no event shall Sierra Wireless and or its affiliates aggregate liability arising under or in connection with the Sierra
15. pane Other operating systems Refer to the user documentation for your operating system or computer 54 Rev 2 Mar 12 Frequently Asked Questions How do I find a device s MAC address You ll need to know the MAC address for a device when e Assigning an IP address based on a MAC address when using DHCP e Allowing or denying devices access to your Wi Fi network MAC filtering Tip To display a list of connected devices including the MAC address of each device go to the Mobile Hotspot Homepage log in as Administrator and click the Wi Fi icon qge The steps for finding a device s MAC address depend on the operating system Windows 1 Open the command prompt window a Click Start Run b Type cmd or command and click OK 2 Atthe command prompt type ipconfig all and press Enter 3 Write down the Physical address for the entry that relates to the wireless network connection It appears as a series of numbers and letters This is the MAC address of your wireless adapter Mac OS X 1 From the Apple menu select System Preferences Network 2 Select the wireless adapter that is connecting to the routing hardware 3 Select Advanced 4 Select Ethernet The Ethernet ID is displayed This is the same as the MAC address Other operating systems Refer to the user documentation for your operating system or computer Where can find more information e View the Online Help 1 Goto the Mobile Hotspo
16. 19 Use Your Mobile Hotspot Enable Disable Wi Fi By default Wi Fi is enabled but if your place of business does not allow Wi Fi or for any reason you want to disable Wi Fi and use the mobile hotspot only in tethered mode the mobile hotspot gives you that option To enable disable your Wi Fi network 1 On the Mobile Hotspot Homepage log in as Administrator 2 Click the Wi Fi icon amp g amp 3 Under Settings select the desired option 4 Click Save Save button appears once you make a selection View Block Connected Users To view a list of devices connected to your mobile hotspot and block undesired users 1 Onthe Mobile Hotspot Homepage log in as Administrator 2 Click the Wi Fi icon Cgr MAC Address IP 01 10 01 01 01 01 192 168 1 2 01 AA 01 AA 01 AA 192 168 1 3 Rev 2 Mar 12 Use Your Mobile Hotspot If you notice a user or Wi Fi device that you do not recognize you can block that device from connecting to your Wi Fi network To block a user or device 1 Select the box beside the device in the Block column 2 Click Save Save button appears once you make a selection To unblock a user and allow that device access to your network see Set MAC Filter Mode on page 47 Add a Wireless Device to your Wi Fi Network You can connect up to five wireless devices such as smartphones laptops tablets digital cameras printers gaming consoles and digital picture f
17. Fi SSID Network Name and other settings go to your mobile hotspot s homepage The homepage URL http att elevate is shown on the LCD during setup You can also find it in the Quick Start Guide that came with your mobile hotspot To make changes to the settings on the homepage you must be logged in as Administrator default Admin Login is attadmin 15 AT amp T Mobile Hotspot Elevate 4G alll 4G LTE Connected Device Security Advanced Settings About Your Mobile Hotspot Help 3 00 GB Data Remaining CJF 1Wi Fi user amp 3 Messages 0 Alerts e GPS E 3 Charging 6096 complete Alert Sounds off Msg SD Card a o 2 2012 AT amp T Intellectual Pro All rights reserved AT amp T and the AT amp T logo are trademarks of AT amp T Intellectus Property All other marks are the pro of their respective owners Get Started Admin login Admin Logged in Eg Wireless number 123 456 7890 SSID Elevate XXXX xc SIERRA WIRELESS Status and settings Rev 2 Mar 12 Virtual image of the device Power off Connect Disconnect You can view some information about the device without being logged in as Administrator but to view detailed information and to change any settings and use some features you must be logged in as Administrator To log in as Administrator 1 Place your cursor in the Admin Login box and type attadmin the
18. Port Forward PortFilter DMZ UPnP Port Forwarding Enable 2 Disable Name IP Port 3 Select Enable beside Port Forwarding Incoming traffic is forwarded to specific ports and devices on your network using their local IP addresses Note Port forwarding creates a security risk When not required port forward ing should be disabled 4 Enter the Port Forwarding information and click Save Save button appears once you make a selection Enable Port Filtering Port filtering enables you to select which applications for example http ftp email servers can access the Internet Used in conjunction with other security measures such as firewall port filtering can enhance network security 48 Rev 2 Mar 12 Advanced Settings To enable port filtering 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Go to Router gt Port Filter Router LAN Port Forward Port Filter DMZ UPnP Port Filtering Port Filtering Mode Q Enable Disable Black List white List Name Port Protocol 3 Select the Port Filtering Mode Black List to select applications not allowed to access the Internet White List to select applications allowed to access the Internet Note Only one list at a time can be active either a Black List or a White List 4 Once you have selected the desired applications click Save Save button appears once you make a selection Enable VPN Passthrough If y
19. See Homepage on page 15 Standby Timer 10 minutes v Wi Fi Performance short Wi Fi Range best battery life Medium Wi Fi Range Long Wi Fi Range best distance 2 Click the Battery icon m3 and select Short Wi Fi range 3 Click Save Save button appears once you make a selection You can also extend the battery life by adjusting the Power LED and LCD backlight settings 1 Go to the homepage and log in as Administrator 2 Click the Advanced Settings icon 3 Select the Device tab and then select Display Qi Advanced Settings x Basic Display Power LED on or LCD Backlight on og Turn Off Backlight After 60 seconds v Backlight Settings On Battery Power Bright v On USB Power Bright v On AC Power Bright v 4 Set the desired options For example you can Turn the Power LED and LCD backlight off Set the time after which the LCD backlight turns off The shorter the time the longer the battery life Set the LCD backlight to DIM 5 Click Save Save button appears once you make a selection Rev 2 Mar 12 26 Rev 2 Mar 12 Use Your Mobile Hotspot Another way to extend the battery life is to adjust the Standby Timer The Standby Timer sets the length of time the mobile hotspot remains active when no devices are connected to the Wi Fi network To set the Standby Timer 1 On the homepage log in as Administrator 2 Click the Battery icon a 3 In t
20. Wireless product regardless of the number of events occurrences or claims giving rise to liability be in excess of the price paid by the purchaser for the Sierra Wireless product Patents Copyright Trademarks Rev 2 Mar 12 Preface This product may contain technology developed by or for Sierra Wireless Inc This product includes technology licensed from QUALCOMV This product is manufactured or sold by Sierra Wireless Inc or its affiliates under one or more patents licensed from InterDigital Group 2012 Sierra Wireless All rights reserved Sierra Wireless and the Sierra Wireless logo are trademarks of Sierra Wireless LTE is a trademark of ETSI AT amp T the AT amp T logo and all other AT amp T marks contained herein ar trademarks of AT amp T Intellectual Property and or AT amp T affiliated companies All other marks contained herein are the property of their respective owners MiniUPnPd Copyright c 2006 2011 Thomas BERNARD All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribu
21. aded to the network e Down arrow indicates data being downloaded from the network A white outlined arrow indicates no network activity Messages You have messages from AT amp T or alerts generated by the device that indicate a change in the device s status To view your messages and or alerts go to the homepage http att elevate and click the Messages icon H E3E3ESE N GPS When the needle on the GPS icon flashes the mobile hotspot is trying to obtain a satellite fix or is tracking a location AS QA Rev 2 Mar 12 11 Rev 2 Mar 12 Get Started Indicates o o 5 Wi Fi The number beside the Wi Fi icon shows the number of users devices connected to your Wi Fi network gt x lt SE Wi Fi radio is disabled or in standby mode To adjust the standby mode timer see Extend Battery Life on page 25 For information on enabling Wi Fi see page 56 The Wi Fi radio is disabled icon appears on the LCD screen Battery status Indicates the charge status of the battery 4 bars 80 100 1 bar 10 29 Battery outline no bars 0 9 Recharge immediately Battery charging No battery The mobile hotspot is powered on and connected to the AC charger The battery is charging through a USB connection o dug B Power LED The blue LED on the top of the mobile hotspot flashes Slowly to indicate that it is powered on Quickly when the firmware is be
22. all the firmware or you can install it later from the homepage You ll receive this message 3 times 8 hours apart If you do not update the firmware either from the LCD or the homepage it will automatically update 8 hours after you receive the message for the third time Note Updating the firmware may take up to 5 minutes and you cannot use the hotspot while the firmware is being updated To update the firmware from the LCD screen 1 Press the power button when you see the message that a firmware update is available If the battery is low you will be instructed to use the AC adapter to plug the mobile hotspot into a wall socket before continuing 2 When the firmware installation is complete reconnect your laptop or other Wi Fi devices to your mobile hotspot Wi Fi network Note Updating the firmware will not change any of your personalized settings To update the firmware from the homepage 1 Go to the homepage log in as Administrator and click the Messages icon 63 Rev 2 Mar 12 34 Rev 2 Mar 12 Use Your Mobile Hotspot 2 Click More Details 3 Click Install Now 4 When the firmware installation is complete reconnect your laptop or other Wi Fi devices to your mobile hotspot Wi Fi network 35 Use Your Mobile Hotspot Replace the SIM Card Your mobile hotspot comes with the SIM card inserted If you need to replace the SIM card 1 Remove the back cover 2 Slide the SIM card cover to t
23. attery rtWhen 15 remaining v E internet connected 7 internet disconnected v Wi Fi user has joined Oo Wi Fi user has left ial Last user has left System alerts E Enter standby mode E Leave standby mode V sus received Shutdown Advanced Settings 4 Click Save Save button appears once you make a selection View and Save Device Information You can view and save a file with detailed information about your mobile hotspot If AT amp T Customer Care is troubleshooting an issue they may ask you to save this information and send it to them To view and save detailed information about your mobile hotspot On the Mobile Hotspot Homepage click the About Your Mobile Hotspot icon 6 41 Rev 2 Mar 12 Host software for USB Tethering SSID Elevate 1234 Wi Fi MAC 00 00 00 00 A4 AAA0 IP Address 00 10 0 01 tk AC7548 E55 555 5555 CC9337121741010 012701000012343 ICCID SIM 89302720403000165372 Firmware Version SWI9200H_03 05 06 01AP Web UI Version ATT 02 00 22 00 r12 PHS AIT HYB B3142 Bootloader Version SWI9200H 03 05 06 01BT Firmware Build Date 01 07 12 PRI Version 01 17 Package Version SWI9200H 03 05 04 00 att 9900803 0117 SD Card Support enabled IMSI 302720600006387 Reset Device to Factory Defaults 2 Click View Details Wi Fi Info SSID Wi Fi Wi Fi Wi Fi Wi Fi Wi Fi Wi Fi IP Address security type User Count Max Users Performance Settings Wa
24. bile Hotspot Homepage click the Advanced Settings icon amp 2 Go to Wi Fi gt Status Advanced Settings Status Network Security MAC Filter SSID Elevate AB09 MAC Address 00 00 00 00 AA AO Channel Number Auto Transmit Power Short Connected Devices 1 Security Type WPA2 Personal CCMP List of connected devices 3 If desired click the link to view a list of connected devices Set Wi Fi Network Options To set the Wi Fi network options 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Go to Wi Fi gt Network Status Network Security MAC Filter Enable WiFi on og SSID Elevate 1234 Hostname at httpWattelevate NUNC e Enable e Disable 5 v shortRange Medium Range Long Range Auto v Toch tos RTS Threshold 2347 Fragmentation Threshold 2346 45 Rev 2 Mar 12 Advanced Settings 3 Select the desired options SSID Broadcast If you select Enable your SSID network name will be broadcast to everyone nearby Select Disable if you do not want it broadcast RTS Threshold The smallest packet size in bytes used by the Request to Send Clear to Send handshaking protocol The recommended value is 2347 If you are experiencing inconsistent data flow you can make minor changes to this value to try to alleviate the problem Fragmentation Threshold The largest allowable size in bytes for a packet If the packet is larger tha
25. blocking the GPS satellite signal Rev 2 Mar 12 24 Rev 2 Mar 12 7 Use Your Mobile Hotspot Latitude Longitude Altitude Speed Heading Satellites HEPE Timestamp Get GPS Location Start GPS Tracking Map Me Mapping service Google Maps v Type Standalone Use Metric Units 7 If desired select a mapping service 8 Optional Click the Map Me button to view your location on a map and search for nearby amenities Battery Settings The mobile hotspot by default is configured to optimize battery life Battery life is affected by Standby time Data throughput GPS option GPS tracking uses more power than getting a single GPS location fix Mobile Broadband signal strength the better the signal the longer the battery life Wi Fi range Short Wi Fi range Extend battery life Medium Wi Fi range Intermediate battery life and Wi Fi range Long Wi Fi range Enables you to have your laptop or other Wi Fi device further from your mobile hotspot and still connect to your Wi Fi network but battery life is shorter Extend Battery Life There are several methods you can use to extend the battery life If the computer and other devices you are connecting to your Wi Fi network are always close to the mobile hotspot device you can increase the battery life by shortening the Wi Fi range 25 Use Your Mobile Hotspot 1 Goto the Mobile Hotspot Homepage and log in as Administrator
26. carde s 30 Share or Access Files over Wi Fi 0000 cee eee eee 31 Recharge the Battery liliis 33 Update the Firmware 0c ccc eect eee eee 34 Replace the SIM Card Ludeoeesreeciaa he deer ee eee dens dodi rae 36 Advanced Settings scssi ana e nde RR eae ne a RC C A a 38 Do not Automatically Install Driver for USB Tethering 38 Export Import Router Options 2 00 0c eee eee 39 Set Display ODIIOfIS cuicunque ee x ome obe a Rea ee o 39 Set Audio ICS ET 40 View and Save Device Information 0000e cece eee 41 View WAN Inforalloli ons i ssniceeededea cedesasd Sas decedudwnws 42 Set Connection Preferences 222 6224ee4eehe Seo Pee Ak RREEEEE eee GS 43 Enable SIM SeCuni s aces coe 9 SEDES E EE Eu ERO DEI PARES CERE 44 View Wi Fi Status and List of Connected Devices 45 Set Wi Fi Network Options 00 00 eee eA 45 Set Wi Fi Security ODLUOFIS ardere rer Rohr rh me ke od 46 Set MAC Filter Mode sssece draps pur 3 Er ER n adeo he doR E deere d ad 47 Enable Port Forwarding aura imn acts itu m Bead ae CR GR Gn Dc an eave 2 48 Enable Por PINGING s aa dus rue mnes atti aedi deat Re SR ae Rr i 24 2 48 Enable VPN Passthrough ud ataca Eb RR RC ER pw OR RO Ce EO R 49 Enable TIE za qusc Rod mie E oda os doen n Ux RE Ro E don E ORBE a Rd 50 Enable Universal Plug and Play 00 00 eee eee eee ees 51 Set
27. ct to the Internet on page 13 Set Auto Connect Options By default the mobile hotspot automatically connects to AT amp T s mobile broadband network You can change this feature so that the mobile hotspot automatically connects to another network when you are roaming or to never auto connect To select the auto connect options 1 On the Mobile Hotspot Homepage log in as Administrator 2 Click the Signal Strength icon ull all Network Technology Status Connected Network Technology Auto Y Auto Connect amp Roaming Always auto connect Always auto connect except when roaming Never auto connect 3 If desired under Network Technology select the desired option from the drop down menu Note For most users it s best to leave the default setting Auto When this option is selected your mobile hotspot connects to the fastest service available If you change this setting the mobile hotspot will not be able to connect if the option you choose is not available For example if you select 4G LTE from the drop down menu and you are in an area where there is no 4G LTE network available the mobile hotspot will not be able to connect to a mobile broadband network until you change this setting 4 Under Auto Connect amp Roaming select the desired option Always auto connect The mobile hotspot automatically attempts to connect to the mobile broadband network when powered on You may incur additional
28. default Admin Login 2 Click OK Once you are logged in as Administrator you can view detailed information and change mobile hotspot settings such as Change the SSID Wi Fi Key Admin Login and Wi Fi encryption Set autoconnect options Set GPS options Use GPS to track or map your location and find nearby amenities Set battery options View data usage Set audio alerts Change advanced settings such as security settings and router options 16 Rev 2 Mar 12 Get Started Security Credentials Two passwords are associated with the mobile hotspot Wi Fi Key Used to connect your computer or other Wi Fi device to your mobile hotspot network This Key is unique to your device It is displayed on the main mobile hotspot LCD screen If the screen is blank a power saving feature press and quickly release the power button to view the information on the screen The default Wi Fi Key is also printed on a label under the battery Admin Login Used to log into the homepage as Administrator You must be logged in as Administrator to use certain features and to make changes to your mobile hotspot settings The default Admin Login attadmin is printed on a label under the battery The Admin Login can be 5 31 characters 17 2 Use Your Mobile Hotspot Rev 2 Mar 12 This chapter provides information on how to use your mobile hotspot Note To change settings you need to be logged in as Administrator See Set Up and Conne
29. e gold contacts on the device Gold contacts Default security credentials Rev 2 Mar 12 13 Rev 2 Mar 12 Get Started 2 Replace the back cover Note The battery comes partially charged and ready to go You do not need to charge it fully unless you wish to When the battery needs recharge follow the instructions in Recharge the Battery on page 33 Connect to the Internet Note Your mobile hotspot does not need to be connected to the computer with the USB cable to connect to the Internet The USB cable is used mainly for recharging the battery If you want to connect to the Internet with the mobile hotspot tethered to the laptop using the USB cable see Tethered mode on page 14 before connecting for the first time To connect to the Internet 1 Turn on the mobile hotspot Press and hold the power button for a few seconds The first time you connect a computer to the mobile hotspot network the LCD screen displays the message Connect your computer to Wi Fi network The Wi Fi SSID Network Name and the Wi Fi Key are shown on the LCD screen Note The LCD screen may go into sleep mode to save power To wake up the LCD screen press and quickly release the power button 2 Connect your computer or other device to your Wi Fi network a On your computer view the list of available Wi Fi networks b Select the Wi Fi SSID Network Name displayed on the mobile hotspot LCD screen and connect to it c When prom
30. ects to your mobile hotspot Wi Fi network but periodically loses the connection try changing the default basic rate On the main Web UI window click the Advanced Settings icon amp 2 Goto Wi Fi Security 3 In the Basic Rate field select 802 11b g compatibility from the drop down menu o Advanced Settings x Status Network Security MAC Filter None WEP 64 bit Shared V WEP 64 bit Open WPA Personal TKIP WEP 128 bit Shared WEP 128 bit Open WPA Personal AES wPA2 Personal AES WPA2 Personal TKIP 7 WPA WPA2 Personal Wi Fi Key 123415578 Wi Fi Key visible on device On Off Basic Rate 80211 b g n compatibility v 4 Click Save 57 Troubleshooting Reset the Mobile Hotspot You can reset the mobile hotspot to the factory setting on the device or on the Mobile Hotspot Homepage This is useful if you have lost your Wi Fi Key To reset the mobile hotspot on the device 1 Remove the back cover 2 Usea small object such as the end of a paper clip to press and hold the reset button for 5 to 10 seconds Reset button 3 Replace the back cover To reset the mobile hotspot on the Mobile Hotspot Homepage 1 On the Mobile Hotspot Homepage click the About Your Mobile Hotspot icon 0 2 Click Reset Device to Factory Defaults Rev 2 Mar 12 58 Rev 2 Mar 12 SSID Troubleshooting About Your Mobile Hotspot Elevate 1234 Wi Fi MAC 00 00 00 00 AA AA A0 IP Address 00 10 0
31. eer data transfer over an IP network Note If UPnP is enabled there are potential security risks To enable UPnP 1 On the Mobile Hotspot Homepage click the Advanced Settings icon amp 2 Go to Router gt UPnP LAN Port Forward Port Filter DMZ UPnP UPnP Q Enable Disable 3 Select Enable beside UPnP 4 Click Save Set Router LAN Options To set the router LAN options 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 9 2 Goto Router gt LAN 51 Rev 2 Mar 12 Advanced Settings LAN Port Forward Port Filter DMZ UPnP Router IP Address Subnet Mask Hostname 192 168 1 1 2552552550 att http att elevate 192 168 2 2 Enable Disable Enable Disable 192 168 1 2 192 168 1 99 Manual Auto Enter the desired information If the DHCP Server is enabled it automatically assigns an IP address to each device on the network and manages their configuration information The DNS mode setting specifies how the DNS servers are obtained If you select Auto the servers use the DNS relay specified by the Internet provider Click Save Save button appears once you make a selection 52 4 Frequently Asked Questions This chapter provides answers to questions you may have about your mobile hotspot Also see Troubleshooting on page 56 What do I do if forget my Wi Fi Key or Admin Login The Wi Fi Key appears on the LCD unless you have c
32. en Finder 2 Select Go gt Connect to Server 3 Type http att elevate dav 4 Click Connect You ll be asked to enter a user name and password Leave the user name field blank If you set up a password enter that and click OK Otherwise leave the password field blank and click Cancel 5 Drag and drop or copy and paste files to the shared drive that appears in Finder View and download only Anyone connected to your Wi Fi network can view or download files To view or download files 1 2 Connect to the Wi Fi network Launch your browser and enter http att elevate dav If you are asked for a user name and password leave the user name blank and enter the password if password protection has been set up Otherwise leave the password field blank Note You can also access the shared folder from the Web UI From the homepage log in as Administrator click the microSD icon and then click View Folder Using the microSD card in Tethered Mode You can also upload download and view shared files in tethered mode To share files in Tethered mode 1 Use the USB cable to connect the mobile hotspot to a USB port on your computer On the homepage log in as Administrator and then click the microSD icon Select USB Tethered as the File Sharing option Enterprise variant available with microSD and WPS functionality disabled and driv ers supporting tethering removed 32 Use Your Mobile Hotspo
33. es not automatically connect to AT amp T s mobile network when you re enter AT amp T s coverage area In this case go to the Mobile Hotspot Homepage and reset this option to use AT amp T s mobile network We recommend that you leave it set to Auto Click Save Save button appears once you make a selection 43 Rev 2 Mar 12 Advanced Settings Enable SIM Security If desired you can create another level of security by setting up a PIN number that must be entered before you can view the information available to an administrator or change the mobile hotspot settings on the homepage If you set up a PIN number when you go to the homepage and log in as administrator you will be asked to enter the PIN number before you can access the homepage as an administrator To enable SIM security 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 9 2 Goto WAN gt SIM Status Setup SIM SIM Security Enable Q Disable 3 Select Enable and click Save Save button appears once you make a selection 4 Enter your PIN and click Submit You are allowed 5 attempts to enter the correct PIN If you run out of available attempts the PIN will be locked If this happens contact AT amp T Customer Care to receive a PUK number to unlock the PIN Rev 2 Mar 12 Advanced Settings View Wi Fi Status and List of Connected Devices To view Wi Fi status and a list of connected devices 1 On the Mo
34. g and drop or copy and paste files to the shared drive ao Pen 7 If you are asked for a user name and password leave the user name blank and enter the password if password protection was set up Otherwise leave the password field blank Windows XP 1 Go to Start gt My Network Places 2 Click Add Network Place The Add Network Place Wizard opens 3 Click Next 4 Highlight Choose another network location and click Next 5 Inthe Internet or network address field type http att elevate dav and click Next There is a Windows related bug associated with using a password to access shared files If the computer being used to access the shared files has this bug the Windows credentials dialog reappears after the password is entered and the user must reboot the computer and reconnect to the Wi Fi network before accessing the files For more information view our knowledge base articles at www sierrawireless com SupportCenter aspx 31 Rev 2 Mar 12 Use Your Mobile Hotspot 6 Leave the default network place name or enter a new one of your choice 7T Click Next 8 Click Finish The network drive appears as a folder in Explorer under My Network Places 9 Drag and drop or copy and paste files to the shared folder 10 If you are asked for a user name and password leave the user name blank and enter the password if password protection was set up Otherwise leave the password field blank Mac OS X 1 Op
35. he Open position 3 Lift the SIM card cover remove the existing SIM card and replace it with the new one 4 Lower the SIM card cover Rev 2 Mar 12 36 Rev 2 Mar 12 Use Your Mobile Hotspot 37 3 Advanced Settings This chapter provides information on how to change advanced settings The advanced settings enable you to configure various aspects of the device such as Wi Fi settings WAN settings router settings etc Do not Automatically Install Driver for USB Tethering By default a host driver is installed the first time you connect your mobile hotspot to the computer via the USB cable This driver enables the mobile hotspot to connect to the Internet when it is tethered to a USB port on the computer via the USB cable instead of using the Wi Fi network If you do not want to use this feature and want to use only the USB cable to charge the mobile hotspot battery you can set the host driver not to install To set the host driver not to install 1 On the Mobile Hotspot Homepage click the Advanced Settings icon Advanced Settings x Device Basic Display Help for Advanced Settings Hige show Automatically install host driver for USB tethering Import Router Settings Yes 9 No Export Router Settings 2 On the Device gt Basic tab beside Automatically install host driver for USB tethering select No 3 Click Save Enterprise variant available with microSD
36. he Wi Fi icon on the mobile hotspot LCD shows the number of users or devices connected to your Wi Fi network For more details about the devices or users connected to your network go to the Mobile Hotspot Homepage log in as Administrator and click the Wi Fi icon Cr Note You can also use the options on the homepage to block particular users from connecting to your network See View Block Connected Users on page 20 The LCD screen is not lit How do I know if the mobile hotspot is still powered on The LCD screen dims to save energy The blue LED continues to flash provided you have not turned this feature off to indicate that the mobile hotspot is still powered on To wake up the LCD press and quickly release the power button How do access information on the microSD card See Use the microSD Card to Share Files over Wi Fi on page 29 How do I find my computer s IP address The steps for finding your computer s IP address depend on the operating system Windows 1 Open the command prompt window a Click Start Run b Type cmd or command and click OK At the command prompt type ipconfig and press Enter Write down the IP address for the entry that relates to the wireless network connection The IP address may be listed under IPv4 Address or something similar Mac OS X 1 From the Apple menu select System Preferences Network 2 Select the wireless adapter The IP address is displayed in the right
37. he drop down list beside Standby Timer on Battery select the desired time The shorter the time the longer the battery life 4 Click Save Save button appears once you make a selection Set Audio Alerts You can configure your mobile hotspot to sound an alert when the status changes For example e When the connection status changes e When you receive an SMS message e When the battery is low e When the mobile hotspot enters standby mode To turn off all audio alerts set the mute switch on the mobile hotspot so that the red rectangle is visible To choose which changes in status are accompanied by an audio alert 1 Setthe mute switch so that the red rectangle is not visible 2 Onthe Mobile Hotspot Homepage click the Alert Sounds icon 9 ad Sounds X Play sounds for ad V Low battery en 15 remaining v E a Internet connected Internet disconnected Wi Fi user has joined Wi Fi user has left Last user has left System alerts Enter standby mode E Leave standby mode SMS received Shutdown mm miim wm miim wii 3 Select the desired options 4 Click Save Save button appears once you make a selection 27 Rev 2 Mar 12 Use Your Mobile Hotspot Change Device Security Settings To change security settings such as Admin Login SSID Wi Fi encryption a
38. ing updated Included Accessories Micro USB cable Used mainly for recharging the battery although you can also use it to tether the mobile hotspot to your computer AC adapter Used with the USB cable to recharge the battery or to power the mobile hotspot from a wall socket For more information see Recharge the Battery on page 33 Optional Accessories Additional accessories are available from www sierrawireless com wheretobuy onlinestore default aspx Power Sources You can power your mobile hotspot from Rechargable battery included with the mobile hotspot 12 Get Started e USB port on your computer e Wall socket using the AC adapter and USB cable Additional LCD screens New Press the power button W to scroll through additional LCD screens WPS Setu 1 4 Web Interface Double click the C button to Personalize at activate Wi Fi Protected Setup http att elevate You will have 2 minutes to Default admin login is connect a WPS enabled attadmin device Messages 3 4 About Elevate 0 Unread text messages Wireless Number 0 Alerts 555 456 7890 Tutorials att com tutorials To read messages go to Support 800 331 0500 ntp Hates levele IMEI 012301000123456 ICCID 89012304567801112301 Ver SW19200H_3 05 07 00AP Set Up and Connect to the Internet Install the Battery 1 Insert the battery as shown in the illustration Ensure that the gold contacts on the battery are lined up with th
39. k the message or alert subject line to view the entire message alert To delete a message select the desired message and then click Delete selected Note By default you receive an audio alert when the mobile hotspot receives an SMS message alert For more information on Audio alerts see Set Audio Alerts on page 27 You cannot delete alerts They are deleted automatically when the device status changes 23 Use Your Mobile Hotspot Use the GPS Feature 1 On the Mobile Hotspot Homepage log in as Administrator 2 Click the GPS icon Q GPS Information and Settings x Timestamp Start GPS Tracking Mapping service Google Maps v Type Standalone Use Metric Units 3 If desired select the GPS type Standalone Uses only radio signals from satellites default A GPS MS Based Assisted GPS Uses network resources to help locate and use satellite signals faster A GPS is also better at acquiring a GPS fix in poor signal conditions Optional For metric units select the box beside Use Metric Units 5 Click Save 6 Select the desired option Get GPS Location One time satellite fix Start GPS Tracking Continuous tracking The needle on the GPS icon flashes while the mobile hotspot is attempt ing to get a GPS fix If you have trouble obtaining a fix ensure that the device has an unobstructed view of the sky and you are not near tall buildings or other barriers that could be
40. l state 111 Protocol error unspecified 256 Invalid Connection ID 257 Invalid NSAPI 258 Invalid PRI NSAPI 259 Invalid Field 260 SNDCP Failure 261 RAB Setup Failure 262 No GPRS Context 263 PDP Establish Max Timeout 264 PDP Activate Max Timeout 265 PDP Modify Max Timeout 266 PDP Inactivate Max Timeout 267 PDP Lower layer Error 268 PDP Duplicate 269 UE RAT Change 62 6 Specifications Rev 2 Mar 12 Mechanical Specifications Weight 100 g 3 53 oz Length 96 mm 3 78 in Width 57 mm 2 24 in Thickness 16 5 mm 0 65 in Environmental Specifications Operating temperature 0 C to 35 C 32 F to 95 F Storage temperature 10 C to 65 C 96 hours 14 F to 149 F 63 7 Regulatory and Safety Information Notice Because of the nature of wireless communications transmission and reception of data can never be guaranteed Data may be delayed corrupted that is have errors or be totally lost Although significant delays or losses of data are rare when wireless devices such as the AT amp T Mobile Hotspot Elevate 4G are used in a normal manner with a well constructed network the AT amp T Mobile Hotspot Elevate 4G should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party including but not limited to personal injury death or loss of property Sierra Wireless and its affiliates accept no respo
41. lace the back cover 4 On the homepage click the microSD icon mss File Sharing wir USB Tethered Enable File Sharing Password Shared Folder 5 Choose the File Sharing option Wi Fi For sharing files over your Wi Fi network USB Tethered For sharing files using the USB cable to connect the mobile hotspot to the computer Rev 2 Mar 12 30 Rev 2 Mar 12 Use Your Mobile Hotspot 6 Optional If you select Wi Fi you have the option of adding a password that users must enter before viewing your files To enable the password option a Select the box beside Enable File Sharing Password b Type the password in the Password field and click Save Users will be asked to enter this password before they can access the shared folder Share or Access Files over Wi Fi If you want to upload as well as view and download shared files see View upload and download files on page 31 If you only want to view and download files see View and download only on page 32 View upload and download files To upload files over Wi Fi you need to map a network drive The method used to map a network drive depends on your computer s operating system Windows 7 1 Go to Computer Click Map network drive on the toolbar Select an available drive letter In the Folder field type http att elevate dav Click Finish The network drive created appears as a shared drive under Computer Dra
42. mobile hotspot or the battery If dropped and you suspect damage take it to a service center for inspection Regulatory Information for North America CAUTION Unauthorized modifications or changes not expressly approved by Sierra Wireless Inc could void compliance with regulatory rules and thereby your authority to use this equipment Caution The AT amp T Mobile Hotspot Elevate 4G must be 1 cm or more from users during operation to satisfy FCC IC RF exposure requirements This device complies with Part 15 of the FCC Rules Operation is subject to the condition that these devices do not cause harmful interference Where appropriate the use of the equipment is subject to the following condi tions Warning EMI United States FCC Information This equipment has been tested and found to comply with the limits pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in an appropriate installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful inter ference to radio communication However there is no guarantee that interference will not occur in a particular installation 65 Rev 2 Mar 12 Regulatory and Safety Information If this equipment does cause harmful interference to radio or television reception which can be determined by turning the e
43. n this it is sent in multiple packets which can affect network performance It is recommended to keep this value as large as possi ble up to 2346 4 Click Save Save button appears once you make a selection Set Wi Fi Security Options To set the Wi Fi security options 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Go to Wi Fi gt Security o Advanced Settings x Status Network Security MAC Filter None WEP 64 bit Shared WEP 64 bit Open WPA Personal TKIP WEP 128 bit Shared WEP 128 bit Open WPA Personal AES wPA2 Personal AES WPA2 Personal TKIP 7 WPA WPA2 Personal Wi Fi Key 123415578 Wi Fi Key visible on device o of Basic Rate 802 11 b g n compatibility v 3 Select the desired options and click Save The options available depend on the Wi Fi rate If you want to choose a Wi Fi encryption other than WPA2 Personal AES or WPA WPA2 Personal 1 Change the basic rate to 802 11b g compatibility 2 Select the desired encryption options It is recommended that you use WPA2 Personal AES whenever possible Note The length of the Wi Fi Key depends on the Wi Fi encryption selected Mouse over the field for details 46 Advanced Settings Set MAC Filter Mode MAC Media Access Control filtering enables you to block unauthorized Wi Fi devices from accessing your Wi Fi network black list or create a list of only those devices that are allowed to connect to your Wi
44. nd Wi Fi Key On the Mobile Hotspot Homepage click the Device Security icon Q Device Security 2x Administrator Login attadmin SSID Elevate 1234 Show SSID on device 7 Wi Fi encryption yPA2PersonalAES v Wi Fi Key 12345678 Wi Fi Key visible on device j 2 Change the desired options By default the Wi Fi Key is shown on the LCD screen If you do not want it to appear on your LCD screen deselect the box beside Show Wi Fi Key on device The Wi Fi encryption options are WPA2 Personal AES Strong security supported by newer Wi Fi devices default WPA WPA2 Personal Strong security supported by most Wi Fi devices Use this if you want to connect Wi Fi devices that do not support WPA2 Personal AES None Not recommended Anyone can access your Wi Fi network without a password and you are responsible for charges incurred The encryption options available depend on the Basic rate To change the Basic rate and select another encryption option go to Advanced Settings Wi Fi gt Security For details see Set Wi Fi Security Options on page 46 Click Save Save button appears once you make a selection You may need to reconnect your Wi Fi devices using the new Wi Fi creden tials See Set Up and Connect to the Internet on page 13 28 Rev 2 Mar 12 Use Your Mobile Hotspot View Details About Your Mobile Hotspot To view details about your device such as
45. ngs using e The device LCD see page 9 e The Homepage see page 15 e AirCard Watcher App for Smartphones and Tablets see page 15 Limited 4G LTE availability in select markets 4G speeds delivered by HSPA with enhanced backhaul and LTE where available Compatible 4G device and data plan required LTE is a trademark of ETSI Learn more at att com network Rev 2 Mar 12 Get Started Power Button Desired result Action Turn mobile hotspot on Press and hold the power button for a few seconds Turn mobile hotspot off Press and hold the power button for a few seconds Wake up LCD screen Press and quickly release the power button View additional LCD Press the power button screens Respond to prompts on Double press the power button when prompted to do so by the LCD screen the LCD screen This is used to confirm an action Mute Switch The mobile hotspot automatically beeps when the battery is low when you receive a message etc To turn these beeps off move the mute switch so the red rectangle is visible On the homepage http att elevate you can customize your hotspot to beep when specific changes in status occur For more information see Set Audio Alerts on page 27 LCD As well as providing setup information Wi Fi SSID Network Name and Wi Fi Key the mobile hotspot Main LCD screen displays e Instructions during setup e Status messages such as Searching for network
46. nsibility for damages of any kind resulting from delays or errors in data transmitted or received using the AT amp T Mobile Hotspot Elevate 4G or for failure of the AT amp T Mobile Hotspot Elevate 4G to transmit or receive such data Safety and Hazards The mobile hotspot MUST BE POWERED OFF in all areas that may be susceptible to radio interference in particular e Prohibited areas Obey all signs and notices and follow all rules and regulations Power off the mobile hotspot when instructed to do so or when you suspect that it may cause interference or danger e In areas where blasting is in progress e Where explosive atmospheres may be present Areas with a potentially explosive atmosphere are not always clearly marked Such areas include gas stations fuel depots chemical transfer or storage facili ties areas where blasting is in progress areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your cellular phone or vehicle engine e Near medical or life support equipment Medical equipment may be susceptible to any form of radio interference In such areas the mobile hotspot can transmit signals that could interfere with this equip ment e On board aircraft In addition to Federal Aviation Authority FAA requirements many airline regula tions state that you must suspend wireless operations before boarding an aircraft The mobile
47. o connect using the LCD screen without going to the homepage To connect a wireless device using the device LCD WPS Method 1 On your mobile hotspot press the power button to view the WPS Setup screen Press the power button again to enable WPS Within 2 minutes press the WPS button on the wireless device you want to connect 22 Rev 2 Mar 12 Use Your Mobile Hotspot Your mobile hotspot and the wireless device will communicate and establish the connection Manually 1 On your wireless device view the list of available Wi Fi networks 2 Connect to the network that corresponds to your mobile hotspot network as displayed on the LCD 3 When prompted enter the Wi Fi Key for your mobile hotspot network The Wi Fi Key is displayed on the mobile hotspot LCD screen If the screen has turned off to save power press and quickly release the power button to wake up the screen View SMS Messages and Alerts Your mobile hotspot can receive SMS messages from AT amp T and displays alerts to advise you of the device status The message icon on the device LCD indicates that you have a message or alert To view the message alert 1 On the Mobile Hotspot Homepage log in as Administrator 2 Click the Messages Alerts icon amp 3 S Messages Alerts There are no alerts Received Message 01 02 12 04 40 52 PM Network news 01 02 12 04 40 16 PM Welcome Delete selected 3 Double clic
48. onfigured it not to show The default Admin Login attadmin is printed on a label under the battery and appears on the Web Interface LCD screen If you have changed either of these and then forgotten them 1 Reset the device to the factory settings See Reset the Mobile Hotspot on page 58 2 Use the default Wi Fi Key and Admin Login attadmin to connect to the Wi Fi network and log in as Administrator See Set Up and Connect to the Internet on page 13 How do I disconnect from the mobile broadband network Do one of the following e On the Mobile Hotspot Homepage click Disconnect below the virtual mobile hotspot e Press and hold the power button for a few seconds to turn off the mobile hotspot can t see the Connect Disconnect button on the homepage The Connect Disconnect button is only visible when you are logged in as Administrator To log in as Administrator 1 Place your cursor in the Admin Login box on the homepage and type the Admin Login attadmin 2 Click Login How can I extend the life of the battery For information on extending the life of the battery see Extend Battery Life on page 25 Rev 2 Mar 12 53 Rev 2 Mar 12 Frequently Asked Questions How do turn the mobile hotspot off Press and hold the power button for a few seconds or click the Power off button on the homepage How do I find out how many users are connected to my mobile hotspot network The number beside t
49. ou want to connect to a corporate network using a VPN you first need to enable VPN connections passthrough To enable VPN passthrough 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Goto Router gt LAN 49 Advanced Settings Port Forward Port Filter DMZ UPnP Router IP Address 19216811 255 255 255 0 att 192 168 2 2 9 Enable Disable Enable Disable 192 168 12 192 168 1 99 Manual auto 3 Select Enable beside VPN Passthrough and click Save Enable DMZ In a DMZ demilitarized zone network configuration a computer runs outside the firewall in the DMZ This computer intercepts incoming Internet traffic providing an extra layer of protection for the rest of the network To enable DMZ and designate a computer to screen incoming traffic 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Go to Router gt DMZ LAN PortForward PortFilter DMZ UPnP DMZ Enable Disable Destination IP Address 5000 3 Select Enable beside DMZ 4 In the Designated IP Address field enter the IP address of the computer you want to have in the DMZ 5 Click Save Rev2 Mar 12 50 Rev 2 Mar 12 Advanced Settings Enable Universal Plug and Play Universal Plug and Play UPnP is a set of protocols that enables seamless communication between UPnP devices on the network It enables automatic device configuration and peer to p
50. owered on Turning it off can extend battery life LCD Backlight You can control how long the LCD backlight is on before going into sleep mode You can set the LCD backlight to turn off after 10 30 or 60 seconds or to never turn off Default is 60 seconds To wake up the LCD press and release the power button 39 Rev 2 Mar 12 Advanced Settings Backlight settings You can control the brightness of the backlight settings when the mobile hotspot is powered by battery USB port or AC power The options are off dim or bright Advanced Settings x Basic Display Power LED On of LCD Backlight on of Turn Off Backlight After 60 seconds v Backlight Settings On Battery Power Bright v On USB Power Bright v On AC Power Bright v 3 Click Save Save button appears once you make a selection Set Audio Alerts You can configure the mobile hotspot to beep when specific changes occur to its status To set the audio alerts 1 On the device set the mute switch so that the red rectangle is not visible 2 On the Mobile Hotspot Homepage click the Alert Sounds icon 3 Select the status changes for which you want to hear a beep If you want to hear a beep when the battery is low choose the battery level at which you would like to be warned 40 Rev 2 Mar 12 Play sounds for m iw ivi ivi iv vw a n nn V Low b
51. pted enter your Wi Fi Key as it appears on the mobile hotspot LCD screen 3 Launch your browser to surf the Internet Optional To personalize your mobile hotspot go to http att elevate Note To make changes to the mobile hotspot settings on the homepage you must first log in as Administrator Type attadmin in the Admin Login box Tethered mode The first time you use your mobile hotspot in tethered mode connected to a computer using the USB cable 1 Ensure that the mobile hotspot is powered off 2 Use the USB cable to connect the mobile hotspot to your computer Enterprise variant available with microSD and WPS functionality disabled and driv ers supporting tethering removed 14 Rev 2 Mar 12 Get Started The mobile hotspot automatically powers on and installs the necessary driver 3 Once the driver is installed you can surf the net or go to the homepage http att elevate to customize your mobile hotspot AirCard Watcher App for Smartphones and Tablets Download the complimentary AirCard Watcher app from Available on the a 7 0 App Store www sierrawireless com AirCardApps Use this app to view your connection settings and data usage from your a Available in smartphone or tablet To manage all hotspot settings go to erbe the homepage http att elevate Homepage Your mobile hotspot comes configured perfectly secure and ready to use but if you want to change the security settings the Wi
52. quipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help If you have purchased this product under a United States Government contract it shall be subject to restrictions as set forth in subparagraph c 1 ii of Defense Federal Acquisitions Regulations DFARs Section 252 227 7013 for Department of Defense contracts and as set forth in Federal Acquisitions Regulations FARs Section 52 227 19 for civilian agency contracts or any successor regulations If further government regulations apply it is your responsibility to ensure compliance with such regulations 66 Index A accessories included 12 purchasing optional accessories 12 add a wireless device 21 Admin Login 17 Admin Login forgot 53 AirCard Watcher App 15 audio alerts 27 auto connect options 18 battery 25 inserting 13 recharging 33 battery life 53 black list 47 block users 20 C connect disconnect button 53 connect to Internet unable to 59 connect to the Internet 13 connection preferences 43 D device information view and save 41 display options 39 DMZ 50 F firmware update 34 G GPS 24 H homepage accessing 15
53. rames to your mobile hotspot network You can use the Mobile Hotspot Homepage or the device LCD screen press the power button to view WPS instructions to add additional wireless devices to your Wi Fi network From the Mobile Hotspot Homepage To add devices using the Mobile Hotspot Homepage 1 On the Mobile Hotspot Homepage log in as Administrator 2 Click the Wi Fi icon Qgr n QJFi connected Users mene Enable Wi Fi Q9 On of Add Device 3 Click the Add Device button Enterprise variant available with microSD and WPS functionality disabled and driv ers supporting tethering removed 21 Rev 2 Mar 12 Use Your Mobile Hotspot 4 Select WPS For WPS enabled Wi Fi devices or Manual For any Wi Fi device If you choose the WPS button method a Click the Connect button b Within 2 minutes press the WPS button on the wireless device you want to connect Your mobile hotspot and the wireless device will communicate and establish the connection If you choose WPS PIN method you ll be asked to enter a PIN to connect to your Wi Fi network If you choose the Manual option a Open the Wi Fi menu on the device you want to connect and view the list of available networks b Select the mobile hotspot SSID Wi Fi network name displayed on the LCD screen e g Elevate xxx c Select Connect and enter the Wi Fi Key displayed on the LCD screen From the Mobile Hotspot LCD You can als
54. roaming charges if you are outside of the AT amp T coverage area 18 Rev 2 Mar 12 Use Your Mobile Hotspot Always auto connect except when roaming The mobile hotspot automati cally attempts to connect only to AT amp T s mobile broadband network when powered on default Never auto connect The mobile hotspot will not attempt to automatically connect to the mobile broadband network when powered on If you choose this option press the power button and follow the instructions on the LCD screen to connect or go to the homepage http att elevate and click Connect See page 13 for more information 5 Click Save Save button appears once you make a selection View Data Usage You can view an estimate of your data usage not accurate for billing purposes on the homepage and on the LCD screen On the LCD screen ill C33 9t 03 ig um AT amp T SSID Elevate AD9B Wi Fi Key 12345678 Press O to scroll Data usage On the homepage 1 Go to the homepage and log in as Administrator 2 Click the Data Usage icon on the left side of the screen 3 The bar graph shows your data usage Data Usage Details ox 0 0 00 MB Data Used 28 Days Remaining Data Usage 0 00 MB of 0 00GB Limit Used Int l Roaming Data Usage 0 00 MB Next Bill Cycle Date 03 01 2012 Wireless Number 555 555 5555 Customer Support 800 331 0500 The billing cycle typically a month is available on your bill
55. spot If there is still a problem contact AT amp T Customer Care The SIM may be damaged and need replacing SIM Locked 1 Contact AT amp T Customer Care for the PIN to unlock the SIM 2 Goto the Mobile Hotspot Homepage See Homepage on page 15 3 Login as Administrator See Security Credentials on page 17 4 Enter the SIM PIN when prompted 5 Click Save SIM MEP Locked 1 Contact AT amp T Customer Care for the MEP unlock codes and tool to unlock your Mobile Wi Fi Temperature related alerts The mobile hotspot is designed to work over a wide temperature range See Environmental Specifications on page 63 for details If you are outside that temperature range the mobile hotspot issues an alert Move the device to an area where the temperature is more suitable and if the mobile hotspot is too warm make sure the area is well ventilated and air can circulate around the device Note The battery may not recharge if the mobile hotspot is outside the operating temper ature range WPS Setup Failed Device not connected The device you are trying to connect may not be WPS enabled Use the manual method to connect the Wi Fi device to your Wi Fi network 1 Open the Wi Fi menu on the device you are trying to connect to the Wi Fi network Select your Network Name from the list of available Wi Fi networks Select Connect and when prompted enter your Wi Fi Key 60 Rev 2 Mar 12 Connection Alerts Troubleshooting
56. t 4 The shared folder appears in Windows Explorer Windows and in Finder Mac Recharge the Battery The battery comes partially charged You can recharge the battery from a wall Socket or from the USB port on your computer To recharge the battery from a wall socket Fastest option 1 Attach one end of the micro USB cable to the mobile hotspot and attach the other end to the AC adapter included 2 Plug the AC adapter into a wall socket An animated battery icon on the LCD screen indicates that the battery is charging The battery icon on the LCD screen indicates when the battery is fully charged Note The LCD goes into sleep mode after a set time to extend battery life To wake up the LCD screen press and quickly release the power button To recharge the battery from the USB port on your computer 1 Attach one end of the micro USB cable to the mobile hotspot and plug the other end into the USB port on your computer An animated battery icon indicates that the battery is charging The battery icon on the LCD screen indicates when the battery is fully charged Rev 2 Mar 12 33 Use Your Mobile Hotspot Update the Firmware When new firmware is available you will receive a message on the LCD screen Firmware Update Available Data charges will apply device may be unusable for about 5 minutes Press to install C The message remains on the LCD for 1 minute Press the Power button to inst
57. t Homepage See Homepage on page 15 2 Click the Help icon e For more information about using your new device visit the interactive web tutorial available at att com Tutorials e Additional support is available online including device specifications trouble shooting and user forums at att com DeviceSupport e Go to www sierrawireless com support and select AT amp T and Mobile Hotspot Elevate 4G From the Sierra Wireless Web site you can Update the firmware on your device View tutorials e Refer to the Quick Start Guide that came with your mobile hotspot 55 5 Troubleshooting This chapter provides suggestions for troubleshooting problems that may arise when using your mobile hotspot The mobile hotspot network name does not appear in the list of networks Refresh the list of networks Ensure that the Wi Fi setting on your laptop or other device is turned on Ensure that Wi Fi is enabled on the mobile hotspot The Wi Fi icon on the LCD should have a 0 beside it not an x Gry If you need to enable Wi Fi on the mobile hotspot 1 Use the USB cable to tether the mobile hotspot to your laptop The first time you do this it will take a few moments for the drivers to install Launch your browser and go to the Mobile Hotspot Homepage Click the Wi Fi users icon J Under Enable Wi Fi select On Click Save S RON The No Signal icon appears on the LCD screen If the No Signal icon Eg
58. tcher About Device tab Hardware revision Phone Firmware number Firmware Version Web UI Version Build date ELEVATE AD9B 192 168 1 1 WPA2 Personal CCMP 23 5 Disable when tethered 4 2 AC754S 012701000001684 CC909610434420F 555 555 555 SWI9200H_01 00 00 00AP A_HDATA_01 00 00 40 07 08 11 Advanced Settings 3 Click Save to File and follow the on screen instructions to save the file To close the window click OK View WAN Information To view network information such as the active network connection status signal strength etc 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 9 42 Rev 2 Mar 12 Advanced Settings 2 Click the WAN tab Status Setup Roaming NotRoaming IMEI 012701000001346 Phone Number 555 555 5555 Set Connection Preferences To set the connection preferences On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Goto WAN gt Setup Advanced Settings x Status Setup SIM Connection Preferences Network Name AT amp T Network Selection Auto Connect Automatically Aways Home Network Never Profiles Default Profile AT amp T Default v Add Edit Profiles Select the desired options You can use the manual network selection mode to select a mobile network when roaming internationally When a network is manually selected the device do
59. the model number software version IMEI etc go to the Mobile Hotspot Homepage and click the About Your Mobile Hotspot icon About Your Mobile Hotspot SSID Elevate 1234 Wi Fi MAC 00 00 00 00 A4 AA AD IP Address 00 10 0 01 Model Phone FSN IMEI ICCID SIM st Firmware Version Web UI Version Host software for USB Tethering Bootloader Version Firmware Build Date PRI Version Package Version SD Card Support IMSI AC754S 555 556 5565 CC9337121741010 012701000012343 89302720403000165372 SWI9200H 03 05 06 01AP ATT_02 00 22 00 r12 PHS ATT HYB B3142 SWI9200H_03 05 06 01BT 01 07 12 01 17 SWI9200H_03 05 04 00_att_9900803_0117 enabled 302720600006387 View Details Reset Device to Factory Defaults For additional information and to save a file that you can forward to AT amp T Customer Care click View Details Use the microSD Card to Share Files over Wi Fi Your mobile hotspot is equipped with a microSD reader You can use this feature to share music photos data files etc over your mobile Wi Fi network or in tethered mode The mobile hotspot supports microSD cards with up to 32 GB capacity Enterprise variant available with microSD and WPS functionality disabled and driv ers supporting tethering removed 29 Use Your Mobile Hotspot Before you Begin 1 Remove the back cover 2 Insert the microSD card as shown in the illustration 3 Rep
60. tion The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Contents Get Started i usnziu esu ERECORXE RREA esha REGE CER REA NER RA AA E dba EE 8 Know Your Device sess ierit xor buxo oed x REN Yd a e o om de ra 8 Manage your device and settings 00c cece eee eens 8 Power BOE c orae d a t aara CREDE EO ECTETUR C 26 6 e d 9 MORES WITCH 3 ucedue Our ou des eero OGO S giu suero E TORE Pg 9 Evo eT ee ee ere ee ee ee ee ee eres ey ee ere ee 9 Power LED 22x23 Rx oe nc RESQUE eee nite eee UR Rd a es eee T2 Included Accessories xa ak wa ak e oa m cR a cii oss Bod TR RR RON ROLE wed 12 Optional Accessories

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