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1. To access the internet via AirUWS your browser must use our proxy server UWS standard laptops come with the correct settings however users of other laptops will need to ensure their browser s LAN settings are configured to automatically detect settings For non UWS use you may need to change this setting to that recommended by your Internet Services Provider ISP e Open Internet Explorer s IE Tools menu gt Internet Options gt Connections tab gt LAN settings gt ensure Automatically detect settings is the only option ticked gt click OK Updated 14 09 2011 i 4 a g g i j 4 www uws edu au it _ windows 7 Inter t Option 7 xi x General Security Privacy Content Connections Programs Advanced Automatic configuration Automatic configuration may override manual settings To ensure the To set up an Internet connection dick Setup use of manual settings disable automatic configuration up a a a Use automatic configuration script Address Proxy Server Dial up and Virtual Private Network settings 2 Vodafone Mobile Connect Add Remove Use a proxy server for your LAN These settings will not apply to Settings z dial up or VPN connections Address Pork advanced Choose Settings if you need to configure a proxy server for a connection IY Bypass proxy server For local addresses Never dial a c
2. Network adapters A Publisher Nortel Networks Saal Always trust software from Nortel Networks F You should only install driver software from publishers you trust How can I decide which device software is safe to install Choose nstall After installation the AirUWS portal will open Updated 14 09 2011 UE O61 ir airUWS www uws edu au it windows 7 Logout h92XXXXXX EJ University of Western Sydney Bringing knowledge to life og Welcome to AirUWS Important Don t close this window while using AirUWS or you ll be disconnected NetDirect software needed to complete your connection will automatically download and install Please wait for the Welcome to the UWS Wireless Gateway dialogue box to pop up indicating NetDirect has completed your connection to AirUWS Click OK on this pop up to proceed If the pop up doesn t appear it may take a minute or so Netdirect hasn t installed successfully and you ll need to close your browser and login to AirUWS again After clicking OK on the pop up launch a NEW browser instance to start browsing the web Do NOT open a window or tab from this window Programs such as Internet Explorer MSN Messenger and email software should work normally Assistance 52 5111 ext 5111 78 7191 desk uws edu au e http Wwww uws edu au wireless AirUWS web pages UWS HOME PAGE Uws Wireless pages further information and instructions The AirUWS portal scree
3. feature called User Account Control UAC When UAC is turned on TunnelGuard is unable to detect your Antivirus product so compliance fails A work around is to turn UAC off but doing so is against Microsoft s recommendations To turn off User Account Control open the Control Panel gt open User Accounts and Family Safety gt open User Accounts gt click Change User Account Control gt drag the sliding scale down to Never Notify Restart your computer Turning off Windows 7 s User Account Control is a security risk Reverse changes when not using AirUWS Move the scale to the original position and restart to turn UAC back on when you stop using AirUWS User Accounts Open User Accounts gt 2 gt Control Panel User Accounts and Family Safety User Accounts v Search Control Panel Control Panel Home Make changes to your user account Manage your credentials _ Create a password for your account Create a password reset disk P Change your picture Link online IDs 4 er Change your account name Administrator Manage your file encryption Sle Change your account type Configure advanced user fil rti ee Manage another account Change my environment variables a Parental Controls Change User Account Control Settings Updated 14 09 2011 Necrascit Wasdows Oa You must restart your computer to apply these changes Before restarting save any open files and close all programs Restar
4. key This action overrides the cache and the login screen should open If that fails try setting your home page to http www uws edu au which redirects properly If AirUWS login page opens there is no need to make changes Changing your home page back for non UWS use is optional e Open IE s Tools menu gt Internet options gt General tab gt Home page gt enter the new home page details gt click OK Updated 14 09 2011 www uws edu au it General Security Privacy Content Connections Programs Advanced Home page Use current Use default Use blank Browsing history ie Delete temporary files history cookies saved passwords Yo o and web form information Delete browsing history on exit Delete Settings search lt _ lt AAD pP Change search defaults Settings Tabs Change how webpages are displayed in Settings tabs Appearance Colors Languages Fonts Accessibility cet oc Set your home page here Updated 14 09 2011 www uws edu au it Connecting Ensure your wireless hardware is turned on Refer to your laptop s user manual To connect your laptop to AirUWS locate the wireless icon in Windows 7 s system tray next to the clock on the lower right When the icon is selected the Connect to Networks menu appears The next window displays available wireless networks You may find more than one wireless ne
5. off using the Logout link on the portal page Help In the first instance students should contact the IT Support Officers located at each campus ITS computer labs Students can also contact the ITS Service Desk for phone based support Staff should contact the ITS Service Desk Tips Save often Wireless networks are inherently less reliable than wired networks and you could lose your data if your network connection is lost Save often to minimise the risk of losing data In most Windows applications simultaneously pressing the ctrl and s keys saves the current document Don t try and connect wirelessly while still running a wired connection the laptop may get confused about which connection to use You may need to grant exemptions in your firewall product to allow TunnelGuard and NetDirect to work Updating your laptop s wireless drivers may give a more reliable and consistent service however the appearance of your network connection may change Inactivity timeouts apply UWS has a limited number of licences available for wireless connection To be fair and allow others to connect users are automatically logged off after a lengthy period of inactivity Updated 14 09 2011 ITS airUWS www uws edu au it windows 7 Known Issues Java issue Details on pages 7 and 8 of this document Windows 7 may fail compliance tests even with an accepted Antivirus product Windows 7 comes with a security
6. cation Your computer is discoverable and you can see other computers and devices Work Choose this for a workplace or similar location Your computer is discoverable and you can see other computers and devices Public location Choose this for airports coffee shops and other public places or if you are directly connected to the Internet Discovery of other computers and devices is limited Customize the name location type and icon for the network Help me choose Select a network location Updated 14 09 2011 ITS airUWS www uws edu au it windows 7 Authenticate log in Open Internet Explorer You should be automatically redirected to the login screen where you ll enter your MyUWSAccount login details See the earlier comments under Preparation Web Browser if you are not redirected to the login screen University of Western Sydney Bringing knowledge to life AirUWS Login Access to the AirUWS wireless network is subject to the UWS IT Acceptable Use of Resources Policy and other related policies which you agreed to when activating your MyUWSAccount Before attempting to log in please ensure that you have activated your MyUWS lt Account and that your software and hardware meet the ITD minimum specifications and configuration requirements You may check these requirements at this link Minimum specifications After you log in a JAVA program called TunnelGuard is downloaded to your compu
7. iTS _airUWS www uws edu au it windows 7 This fact sheet covers connecting to AirUWS with Microsoft Windows 7 32 bit version 64 bit versions of Windows 7 do not work with AirUWS Note Although AirUWS should work with Windows 7 there are known issues Support from the University is limited to best effort Note that the newer network AirUWS Lite is recommended for most users This fact sheet was prepared using Windows 7 Enterprise and Internet Explorer Updates to this fact sheet will be available at http Awww uws edu au wireless AirUWS is available at no extra charge at key locations on each campus including teaching spaces and other areas where students congregate Coverage maps can be found at http www uws edu au wireless AirUWS is not available off campus Your use of AirUWS is subject to the University s IT Acceptable Use of Resources Policy You ll find that there is more than one way to achieve the same result in Windows This fact sheet does not attempt to address alternatives It is assumed that readers will have a basic understanding of using and navigating Windows 7 Preparation You If you haven t already done so activate your MyUWSAccount at https myuwsaccount uws edu au You ll need administrative user rights on your laptop to install the required software Your laptop Visit http www uws edu au wireless to confirm your laptop meets the minimum specifications Your web browser
8. ion i F Use SSL 2 0 compatible ClientHello format Mf Use SSL 3 0 if Use TLS 1 0 Miscellaneous cones Untick any option related to certificate validation and revocation Internet Explorer From Internet Explorer s Tools menu choose Internet Options gt Advanced tab Scroll down to the Security section Untick any option related to certificate validation and revocation After making these changes restart your machine TunnelGuard should now work when you attempt to connect to AirUWS If TunnelGuard finds your laptop doesn t comply with the minimum specifications it stops the connection process Updated 14 09 2011 www uws edu au it Please wait Loading TunnelGuard Downloading Required Modules Authorizing Session Fetching Policies From Server Verifying Compliance Status Policy Compliance Successful TunnelGuard checks your laptop If your laptop complies the portal window opens and NetDirect Nortel s Virtual Private Network VPN software will automatically download and run You must install this software to use AirUWS Choose Install when the Windows Security window appears If you tick the box Always trust software from Nortel Networks this message should not appear next time you connect to AirUWS However you should be aware that always trusting is a potential security risk Windows Security Ex E Would you like to install this device software a Name TAP Wins2 Provider
9. n don close this window You ll also see a banner message welcoming you to the campus Wireless Gateway You must wait for this message before going further it may take a minute or so Press OK Now you re fully connected to AirUWS Note If you don t see the banner message you haven t connected close Internet Explorer and start the authentication process again k J Banner Message ues Welcome to the UWS Werrington Wireless Gateway Note the maximum seesion length it 8 hours and the idle timeout i 2 hours Please click on the Logout link to end your session po gt oooo gt gt This is very important for users of Library loaner laptop Nortel NetDirect Connected to VPN Server Click OK on the welcome message A Nortel NetDirect icon and bubble notification will also appear in your system tray For security reasons each time you connect you ll go through the authentication download and installation process Updated 14 09 2011 ITS airUWS www uws edu au it windows 7 I m connected what can do Don t close the AirUWS portal window or you ll be disconnected Open a new browser window or tab to surf the web This allows you to keep the portal window running while using the web Web based programs such as Internet Explorer and MSN Messenger should work normally As in the ITS computer labs all users of AirUWS are required to re authenticate when they try accessing exte
10. ne i ae Tt el a TO i i 1 e nac S Full Screen Fil ae ps re AEE E Pe meee e Menu Bar Turn off Pop up Blocker Updated 14 09 2011 www uws edu au it General Security Privacy Content Connections Programs Advanced Settings Enable automatic crash recovery Enable FTP folder view outside of Internet Explorer Enable page transitions Enable Suggested Sites Enable third party browser extensions Enable visual styles on buttons and controls in webpages Enable websites to use the search pane Force offscreen compositing even under Terminal Server Notify when downloads complete Reuse windows for launching shortcuts when tabbed bror Show friendly HTTP error messages Takes effect after you restart Internet Explorer Underline links Restore advanced settings Reset Internet Explorer setings G Always O Hover Resets Internet Explorer s settings to their default condition You should only use this if your browser is in an unusable state coed __ Make certain Reuse windows for launching shortcuts isn t ticked Some users may find that Internet Explorer won t start with the AirUWS login screen This may happen if you have a blank home page a complex home page address or your home page is stored in the browser s cache If you experience problems opening the login screen try holding down your Shift key while pressing the F5
11. onnection Dial whenever a network connection is not present Always dial my default connection Gurrent None Set default Local Area Network LAN settings LAN Settings do not apply to dial up connections LAN settings Choose Settings above for dial up settings engage with us IE 8 s proxy settings IE 7 is almost identical Reusing browser windows when launching a shortcut eg clicking a link in email means you may accidentally move away from the AirUWS portal page and be disconnected To change this setting e Open IE s Tools menu gt Internet Options gt Advanced tab gt scroll to Browser settings gt untick Reuse windows for launching shortcuts gt click OK You ll also need to turn off your browser s pop up blocker or ensure that pop ups from uws edu au are allowed e Open IE s Tools menu gt Pop up Blocker gt Click Turn Off Pop up Blocker To reverse this action for non UWS web access e Open IE s Tools menu gt Pop up Blocker gt Click Turn On Pop up Blocker e gT TEENS 2 eh CIYEE JEL E e i fy http www uws edu au r 4 Links Mg University of Western Sydney dh E University of Western Sydney Ar E m v ne Page Ort Delete Browsing History Leaming Library Staff Directory Contact Sitemap Quicklinks z H Turn Off Pop up Blocker Pop up Blocker b Fop up Blocker Settings Fhishing Filter p Manage Add ons Work Offli
12. rnal websites Enter your MyUWSAccount details in the login box and press OK You may be asked to authenticate more than once Connect to proxy uws edu au le P x E a The server proxy uws edu au at UWS Web Proxy requires a username and password Warning This server is requesting that your username and password be sentin an insecure manner basic authentication without a secure connection User name f Password Em uthenticate with your MyUWSAccount details Note UWS recommends using your ISP s web portal to access your home email account UWS Save your work before logging off cannot provide any assistance with access to non UWS email Privately owned computers are not able to connect to network shares synchronise off line files or print but will have internet access If you need to print from a privately owned laptop we recommend saving your work to a USB drive which you can take to an on campus computer lab to print as you normally do in the labs Updated 14 09 2011 ITS airUWS www uws edu au it windows 7 How do log off Users of UWS standard computers should save their work manually synchronise their files close open programs other than the AirUWS portal page and use the logoff link on the portal page Users of privately owned computers should save their work close open programs other than the AirUWS portal page and use the logoff link on the portal page Log
13. settings is a security risk Reverse changes when not using AirUWS Workaround To get past this problem you will need to make changes to your Java and Internet Explorer settings These changes could be considered a security risk and should be reversed when you use your computer outside of AirUWS Updated 14 09 2011 ITS airUWS www uws edu au it windows 7 Java Open Windows Control Panel Double click the Java icon to open the Java Control Panel Choose the Advanced tab and expand Security Untick any option related to certificate validation and revocation Java Control Panel acs a H Always Auto Downloa H Prompt user 9 Mever Auto Download H Allow user to grant permissions to signed content fl Allow user to grant permissions to content from an untrusted authority W Use certificates and keys in browser keystore 2 Vf Use personal certificate automatically if only one matches server reques Vf Warn if site certificate does not match hostname 2 Show site certificate from server even if itis valid Show sandbox warning banner WF Allow user to accept JNLP security requests Check certificates for revocation using Certificate Revocation Lists CRL F Enable online certificate validation Enable online certificate validation for publisher certificate only Enable list of trusted publishers iW Enable blacklist revocation check 2 Enable caching password for authenticat
14. t your computer to apply the changes If you are still unable to connect to airUWS try connecting to AirUWS Lite instead AirUWS Lite is the University s newest wireless network and is easier to use and compatible with more systems than AirUWS More information More information is available at http www uws edu au wireless IT Service Desk Phone 02 9852 5111 ext 5111 Self Service job logging UWS IT Services Catalogue http www uws ed ITS Fact Sheets http Updated 14 09 2011
15. ter and checks that an acceptable antivirus program is running on your computer If itis the AirUWS portal will open and a VPN program called NetDirect will download and run allowing you full internet access If you don t have JAVA installed TunnelGuard can not run and you ll get the message Tunnelguard Required JRE 1 4 2 or later not installed Please install required Java plugin For more information on JAVA and to download the Windows installer click on this link Information on JAVA and Windows Download lf you are unable to login please contact the Helpdesk on 9852 5111 or extension 5111 Please enter your MyUW SAccount details to login Login Status Username Password The AirUWS login screen After logging in Internet Explorer will download and launch TunnelGuard which checks your laptop meets the minimum specifications If TunnelGuard doesn t start you probably need to install Java Runtime Environment JRE Version 6 update 14 or later use a networked computer to visit http www java com and download the software to a USB drive for installation on your computer Known Java issue IT staff have discovered an issue with Java update 18 Changes to improve security made in this release cause a warning that The publisher cannot be verified by a trusted source Although a button to dismiss the warning is provided the warning stays on the screen and you will not be able to login to AirUWS Changing these
16. twork available select AirUWS and press Connect Choose Connect Anyway when the unsecured network warning appears Currently connected to t AirUWS No Internet access Wireless Network Connection A AirUWS Connected ai iUWS N AIRUWS 4 Other Network wlll Open Network and Sharing Center Select AirUWS and click Connect w Connect to a network AirUWS is an unsecured network Connect Anyway Information sent over this network might be visible to others Connect to a different network Choose Connect Anyway Wait for the process to show you re connected This should take under 30 seconds Updated 14 09 2011 www uws edu au it W Connecttoa network successfully connected to AirUWS Save this network C Start this connection automatically Your hardware is now connected Your hardware is connected Click Close before logging in You may now be asked to Set Network Location for AirUWS which automatically sets Windows firewall settings Public is the most secure option but staff machines will not be able to connect to network drives Staff machines are able to connect to mapped network drives if Work is selected as the location Network settings can be changed at a later date p S ots Set Network Location Select a location for the AirUWS network Windows will automatically apply the correct network settings for the location Home Choose this for a home or similar lo

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