Mako 6500-A2 and A2/3G Product Handbook v1.3
Contents
1. 16 23 35 19 FIREWALL Firewall lo G 16 23 35 19 FIREWALL Firewall lo 16 23 35 19 FIR 16 23 38 19 FIREWALL Firewall lo 16 23 38 19 FIREWALL Firewall loadeu 16 23 38 35 IPSEC Loading tunnel 32 left 6 6 103 7 right 4 4 103 1 16 23 38 35 IPSEC Initiate tunnel 32 16 23 38 35 IPSEC Tunnel 32 successfully started e Syslogs Scrolls status information of what the Mako is doing Information such as DHCP issues Firewall reloads etc In this example the 16 1 refers to the date day of the month 2 Refers to the time in 24hr UTC format Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 23 of 24 Appendix Appendix 3 Connecting to your ADSL or 3G service A3 1 Network Service Provider ADSL or 3G services are provided by a variety of Internet service providers ISPs choosing one is your personal preferences In terms of 3G services ensure there is adequate coverage in your area Network service providers have a variety of procedures for approving customer premises equipment for connection to their network The connection interface in the Mako has been developed to connect to the majority of network service providers If you have any queries your reseller will be happy to confirm whether the Mako is approved by your network service provider for connection to their telecommunications network Note When you arrange for your ADSL service connection it is not necessary to obtain an ADSL modem as this func2. Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 22 of 24 Appendix e Temperature Displays the internal temperature of the Mako in degrees centigrade A 2 2 Connectivity information The text for the connectivity information is colour coded green for active on and red for disabled disconnected off This applies to the ADSL PPP and LAN information e ADSL Status If it is red then this indicated that the ADSL circuit is faulty or that the Mako is still booting Receive and send are the maximum ADSL speeds in Kbps e Bridge This will only be visible when the Mako is in PPPoE mode and 2 indicates the VPI VCI virtual circuit ID e PPP Status If it is red then this could be an indication that o Your username and password are not being accepted by your ISP o The Mako is still booting o If the ADSL status is red then PPP cannot yet authenticate because the ADSL is not up e LAN Status eth1 is that status of LAN 2 and eth is the status of LAN 1 Displays red when no Ethernet connection is detected and green when the Ethernet port is successfully connected to a switch hub or a PC It also displays the status of the DHCP server and the port speed in Mb s A 2 3 System Logs MakoScope Diagnostic for 00 0A FA 22 00 94 Mako ID O00afa220094 eee eee eee eeeeseseeesl Software ID 20100617 16 23 32 11 IPSEC Tunnel 32 suc 16 23 32 39 FIREWALL Firewall lo 16 23 32 39 FIREWALL Firewall lo 16 23 a 32 39 FIR
3. 2 7 LAN 2 Link is present with LAN 2 8 WAN 1 The Mako has established DSL isn t PPP is connecting Slow a connection to your ISP connected flash DSL is training 9 READY All Mako services are ADSL Only ready to operate WAN2 The Mako has established Maisiledaianie Dial tone established 9 a connection to your ISP eonnecied Slow flash unable to 3G Only and the Mako is ready establish a dial tone 10 ERROR An error condition exists Refer to Chapter 5 2 Diagnosing the Mako 6086 A2 Panel Indicators on page 14 below for details on error messages relayed through these Panel LEDs 3 1 1 Connected Status When the LINK WAN and READY LEDs are glowing your Mako is connected to the Internet and ready for use Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 10 of 24 Unpacking connection and power up 3 2 Testing You can test whether you have Internet communications established by opening a web browser on one of your office PCs and accessing two or three websites For example a news website e g www cnn com or a search engine e g www google com If you are having difficulties do try more than one website as they are sometimes off the air for various reasons of their own If web browsing services work then Internet access is functional and all other services should be available 3 3 Possible problems and their symptoms For a detailed list of possible problems and suggested solutions refer to chapter 5 T
4. 4 Unpacking and Connecti esssrrsnbosonersn isin in n a donates 5 Ms P E EA AEE EE AN EEEIEE EENEN ENEE E EE NOE A s Pe WGE N E rE E A NEEE OA N OO AE O OEA 6 2 3 Connection SequUenCe sessesseseeseeseesesresseseesessessessesrescosesseosoneesesseoseseesesseosesseososcosessrosesseseeseoseseseessoseesesseosestesesstoseeseseesresees 7 2 4 Additional items required for installation seesssesssessesssesssessesssesseessessseossesseesseosseoseesseossroseesseonsesecsseossessesseesseesseosee 7 A5 SAUNA VS CONECO eeni TEREE ESE AE E E Genie exiee erste uaa ccsmseasinivanieechaaudunmeenas 8 TANN O e E E EE E cosas eeeeeseectonee 9 31 Front Panel LEDS OVENVIEW isara A NEON A OERO eto O OE 10 Sa TE a EA E E AAE E E 11 3 3 Possible problems and their Symptoms s sssesssessseesssesssesssessssesssessseenseessseosseonseesseeoseessseessessseeoseessserosrosseesseeossresseroseess 11 EO e A E E E renee rere tr retest rer 12 MMs EO CUMIN N AA A E E I A N INE IEAA ON O OT TA OE P EN A IEA T 12 TOUS GSMO OUI Orern an a rE E E E E E E 13 IE WAO ko len ara a A E E A T A O A O ATAR EEA ANEA E 13 5 2 Diagnosing the Mako 6086 A2 Panel IndicatorfS ssesssesseesseessesseeseesseeseesseesseoseesserssesseroseessroseessersnessseoneesseosseoseess 14 Product Specifications ssessessessesseseeseeseeseeseeseeseeseesesseoseoseoseosesstosessesseueeseeseeseeseeseeseoseoseoseoseeseeseeseeseesee 16 61 Hardwar Specifications ssssenenirseniennoniein i an EE 1
5. a line noise test e Ifall of the above fail to resolve the problem contact your reseller Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 15 of 24 Specifications and Regulatory Information 6 Product Specifications 6 1 Hardware Specifications Processor 500Mhz Low power 32 bit AMD aE lt 0 oe ee Se SS as ea a a a iwigemtcnnuscmmeGeceaer OUO 5 un Gene a waa SE Lneea 6 2 Interface Specifications 1xADSL2 RJ11 ITU G 992 ADSL 1 2 2 port Main WAN interface pa Mua xenon gt R EE ns A uname amie ene i Se eae ame ee A A unease ee 6 3 Compliance Specifications ADSL Standards ANSI T1 413 i2 ITU G 992 1 G dmt ADSL1 G 992 3 ADSL2 G 992 5 ADSL2 Annexes A amp M ae Mina ae a a SSS E a a aas Sikes SS ia a SSS Electromagnetic EN55022 CSPIR 22 Class B EMC Compliance Standards EN55024 CSPIR 24 Immunity FCC Part 15 Class B Safety Standards IEC 60950 EN 60950 amp AS NZS 60950 Australian Telecoms AS ACIF S041 amp AS NZS S043 European Telecoms ITU T G 992 3 amp G 992 5 Annex A amp M Environmental Lead Free and RoHS Compliant 3G Model only Not available on all models Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 16 of 24 Specifications and Regulatory Information 6 4 Panel LEDs POWER Green Illuminates if power is connected oe aa weenie i e one ae a Sate AN ee T Flashing wh
6. complies with NZS 2772 part 1 1999 Radio Frequency Fields New Zealand Standards This equipment incorporates a radio transmitting device In normal use a separation distance of 20cm will ensure radio frequency exposure levels complies with the Australian and New Zealand standards A IMPORTANT SAFETY INFORMATION The statement above is a recommendation that the Mako 6500 device is located at a distance of 20cm or more from any person operating in its close proximity Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 18 of 24 Limited Warranty 8 Limited Warranty Standard Limited Warranty If the products purchased hereunder are resold by a distributor or reseller to an end user customer pursuant to the terms hereof in their original unmodified unused condition Purchaser shall pass on to its customers or keep as applicable for internal use the MAKO NETWORKS LTD standard limited warranty for the products as summarized in documentation supplied with the product and including provisions and limitations set forth below The Manufacturer warrants the Mako Appliance for one 1 year The Warranty begins on the date of purchase as shown on your providers invoice Express End user Limited Warranty Each MAKO NETWORKS LTD product purchased hereunder is warranted against defect in material and workmanship and will substantially conform to MAKO NETWORKS LTD product documentation for the period set forth in the document
7. has been downloaded from the CMS the READY LED will illuminate O indicating that your Mako finished its On configuration process and is ready to be used During Step 2 it s vital that this download is completed before power is removed from you Mako If power is removed during this process you Mako will have to be returned to you reseller for reconfiguration The POWER LED should be on while download of the secure profile takes place N A DO NOT unplug the power for any reason after first powering up your MAKO for at least 20min after the initial power up Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 9 of 24 Unpacking connection and power up 3 1 Front Panel LEDs Overview These LEDs will only be used for diagnostics and configuration During normal operation you needn t worry about the status of these LEDs A LA 5 Ae i A E p E i 8 I I T I g E l E I I p J Ae ys 1 ra E a r gt F fT I NM w SS ft Figure 6 Front Panel LED overview Key Name On Off Flashing Indicates that the Mako is 1 Power connected to a power Mako is off source 2 TX RX Internet data activity No DSL An active and established A DSL connection to connection or 3 LINK DSL connection to your your service provider l i service provider i service provider during configuration outage 4 TX RX Data activity with LAN 1 5 LAN 1 Link is present with LAN 1 6 TX RX Data activity with LAN
8. reserved for payment terminals Chapter 3 onward illustrates how to physically connect your Mako to your networks Payment Gateway Mako Central Management Servers 4 l L M I e 4 Nee eae aa o o K s Mako 6500 F Mako 6500 Merchant s Head f Office Server emo m m m m m s s s s l l l l l l l l Merchant with POS over IP Figure 4 Typical connection to a Mako 6500 Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 8 of 24 Unpacking connection and power up 3 Turning on Figure 5 Mako 6500 Front panel Power up your Mako by plugging the power adaptor into the DC power socket at the rear Now observe that status of the front panel LEDs There are ten LED indicators for now we only need be concerned with four of these e POWER e TX RX e LINK e READY When turning on for the first time your Mako will go through a self configuration process in the sequence detailed below LED and status Your Mako will establish a connection with ir the local exchange and the LINK LED will off change from flashing to solid when this is On complete After a connection is established with the exchange the Mako will connect directly to the CMS to download its configuration The DSL s On Off TX RX LED will flash during this download to indicate activity Once the profile
9. 2 2 What Goes Where After unpacking and placing your Mako you need to connect the various bits and attach the relevant cables Figure 3 and its associated table detail all possible connections to the rear of your Mako Note that the items highlighted in red box apply to the 6500 A2 3G models only Do not connect any of _ these items yet it s important to follow a connection sequence see chapter 2 3 Connection sequence ma Figure 3 Mako 6500 Rear Panel Key Item Description 1 12VDC DC power socket use only the supplied power supply DO NOT plug this in now gt LAN 1 Port Ethernet Connects to an Ethernet equipped computer hub or switch using the supplied RJ 45 cable connection The Red LAN 1 connection is typically the PCI connection Ethernet Connects to an Ethernet equipped computer hub or switch using the supplied 3 LAN 2 Port RJ 45 cable connection 4 USB Port For use with the enclosed USB key Your installer needs this to complete installation in some areas Don t plug it in unless requested to do so If in doubt check with your installer 5 SIM A 3G capable SIM card activated and ready for data Not supplied by Mako Networks 6 ADSL Port Use the provided ADSL cable to connect your Mako to the appropriate outlet This could be to a filtered phone jack filter not supplied or a dedicated ADSL outlet Wireless 7 LAN To connect the antennas screw them clockwise into the threaded connector Antennas 8 3G An
10. 6 62 WAVES SOS CICA ONS ecsenestucucencrecesceiulcivccetasesacscsucleencecens cooiecadeaveedaeauitacs ext ecenieyeendheseuactonweasaciesasteceineesiacherinidaupetelays 16 63 Compliance SpecificatiNS ume tne rete mnenerreer Uren ter op een EEEE EA EEA 16 ee E cases ne E E E A T A viens ster cs esaivcaan oases A EE E A E E E hacnadeaans 17 OS Modam o 1191 Ler gs senean E AA AAEE E EA EEE 17 GO Fone a N e E E EE EEE AA ere er E E A EE 17 Regulatory IN ON ARO seeiis ebien ree Err ET E 18 DM ENO E re E A T EE T A EE NEA EA A 18 72 Radio ah oa a gl samnecsnianiii rr eae eee rete eatin aver Coe ar nes eer AOE O R 18 Fa SIAC MSE CONC sirr A E NO AIE OA orate atone tact 18 Wanted cc gk E etertre errr ree teenie E ter renee eri 19 Mako 6500 A2 3G Product Handbook v 1 3 Page 3 of 24 Introduction 1 Introduction Congratulations on choosing your Mako 6500 appliance Your appliance may also be referred to as the Customer Premise Equipment CPE or simply Mako Your Mako is managed remotely by Mako Networks via a web server using your standard broadband Internet connection and the Mako Networks Central Management System CMS The CMS uses a standard web browser interface for personal configuration and reporting providing enterprise level control over your connection giving you freedom to manage and monitor your business network over any Internet connection anywhere Refer to the appendix Overview for a general overview of y
11. IPSEC Tunnel 32 successfully started 16 23 32 39 FIREWALL Firewall loading 16 23 32 39 FIREWALL Firewall loaded 16 23 35 19 FIREWALL Firewall loading 16 23 35 19 FIREWALL Firewall loaded 16 23 38 19 FIREWALL Firewall loading 16 23 38 19 FIREWALL Firewall loaded 16 23 38 35 IPSEC Loading tunnel 32 left 6 6 103 7 right 4 4 103 1 16 23 38 35 IPSEC Initiate tunnel 32 16 23 38 35 IPSEC Tunnel 32 successfully started 16 23 38 49 FIREWALL Firewall loading 16 23 38 49 FIREWALL Firewall loaded 16 23 39 09 FIREWALL Firewall loading 16 23 39 09 FIREWALL Firewall loaded 16 23 41 25 IPSEC Loading tunnel 33 left 6 6 103 7 right 6 6 103 2 16 23 41 25 IPSEC Initiate tunnel 33 16 23 41 25 IPSEC Tunnel 33 successfully started 16 23 41 39 FIREWALL Firewall loading 16 23 41 39 FIREWALL Firewall loaded Figure 9 Mako Scope The MakoScope displays a listing of the following useful information A2 1 System Information e Mako ID The unique identifier of your Mako e Software ID Software version number this is often useful to helpdesk staff e Failover Status Shows whether the failover is active or not O e Last Mako Server Contacted The last time your Mako communicated with the CMS e Last User Change The last applied user modification to your Mako s configuration e Firewall Status Shows whether the firewall is loaded or not e Mako Guardian Status Shows whether the Content Filter is active or not
12. Mako i Se a a a Mako 6500 A2 and A2 3G Mako Networks Mako 6500 A2 3G Product Handbook Version 1 3 2012 Mako Networks Limited All rights reserved Babs CE rewa sme Best Design Awards Winner 20m The Mako logo is a registered trademark of Mako Networks Limited Other product and company names mentioned herein can be trademarks and or registered trademarks of their respective companies Information in this document is subject to change without notice and does not represent a commitment on the part of Mako Networks Limited No portion of this document may be reproduced in any form or by any means without prior written permission from Mako Networks Limited This document should be read in conjunction with the Mako Networks Terms and Conditions available from the Mako Networks website http www makonetworks com Mako Networks its parent or associate companies may have patents patent applications trademarks copyrights or other intellectual property rights covering subject matter in this document Except as expressly provided in any written licence agreement from Mako Networks its parent or associate companies the furnishing of this document does not give you any rights or licence to these patents trademarks copyrights or other intellectual property Mako 6500 A2 3G Product Handbook v 1 3 Page 2 of 24 Table of Contents N MOU O a E EA A 4 LI Aboutihis Product Handbook sssrinin E ATEA O OOR
13. act your Reseller if you have changed email addresses 5 1 2 YOU LOSE YOUR ADSL CONNECTION You may lose your ADSL connection for a number of reasons including telecommunications network provider problems and equipment failure However you can still access the Web Site using any available Internet connection and web browser software e The Web Site is specifically designed to work acceptably over ordinary modem connections though of course data transfer will be slower than over your ADSL connection Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 13 of 24 Troubleshooting e The Web Site has also been checked for compatibility against Internet Explorer versions 7 0 and later Firefox versions 2 and later and several others A problem on the ADSL line If you believe that the line is at fault please contact your Internet Service Provider Help Desk for status information on the circuit They will work in conjunction with the network service provider to resolve the problem e A faulty profile if the configuration profile of your Mako Appliance has recently been changed Another possibility is that the network gateway configuration of your office PCs has been changed If you believe the problem is with the Mako the please contact your reseller who will be able to check the status of the appliance and verify the profile Some PCs on your office network can access the Internet others cannot Or perhaps some services work but
14. ako 6500 A2 and A2 3G Product Handbook v 1 2 Page 7 of 24 Unpacking connection and power up e An active Internet connection e A dedicated ADSL output or filtered phone jack ADSL filer not supplied 6500 A2 3G Model only e A3Gcapable SIM card activated and ready for data The Mako also needs to be within your provider s 3G coverage and in a location that doesn t interfere with the 3G reception Avoid placing your Mako near devices that may cause radio interference with the mobile data signal such as microwave ovens cordless phones etc You also need to avoid placing your Mako in an area that will inhibit the reception from the cellular tower Items and obstacles that can inhibit reception include washers dryers refrigerators metal cabinets and especially any water filled items such as tubs of water aquariums water heaters etc All Models e APC with a web browser installed e For connection to a PC you can directly connect to either of the Mako s LAN ports Refer to Appendix 3 on page 13 for additional information and considerations when Connecting to your ADSL or 3G service 2 5 Sample connection The network diagram below illustrates a typical Mako installation LAN1 and LAN 2 are separate networks e g office and EFTPOS or office and servers Use of LAN 2 is optional as is LAN separation i e 8 office PCs could be connected to both ports using two 5 port switches In a merchant environment one network will be
15. any worldwide location gt 3G capable models only E g a laptop PC PDA smartphone etc Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 24 of 24
16. ation supplied with the product following delivery to end user the Warranty Period This warranty extends only to end user and will not extend to nor may it be assigned to any subsequent user Purchaser or user of a MAKO NETWORKS LTD product whether such MAKO NETWORKS LTD product is alone or incorporated into end user s product Exclusions The express warranty set forth above is contingent upon the proper use of a MAKO NETWORKS LTD product in the application for which it was intended and will not apply to any MAKO NETWORKS LTD product that has been i damaged during shipping ii modified or improperly maintained or repaired by a party other than MAKO NETWORKS LTD or its designees or iii subjected to unusual physical or electrical stress This includes operation of the product outside the Operating Specifications of the product Limitation of Remedy In the event a MAKO NETWORKS LTD product fails to perform as warranted MAKO NETWORKS LTD sole and exclusive liability and end user s only remedies for breach of this warranty shall be at MAKO NETWORKS LTD s option to repair replace or credit an amount not exceeding the Purchaser s purchase price of each product found to be defective provided that 1 End user complies with the rejection and warranty procedures contained in Section 5 below and returns the MAKO NETWORKS LTD product that the end user considers defective for examination and testing 2 MAKO NETWORKS LTD
17. considerable cost savings as well as functionality and flexibility not currently available in traditional devices used to meet either the same or similar requirements The Mako Networks System is targeted at small to medium sized businesses SME small to medium sized branch office of larger organisations and their use of broadband as a data transfer medium Complete Security Your networks are always updated and fully protected through automatic software updates and patches while intrusion attempts are managed in real time The stateful inspection firewall performs a comprehensive analysis of all traffic entering and leaving your networks to ensure absolute network integrity Firewall Your firewall a key security item prevents unwanted information from entering or leaving your network Your Mako s stateful inspection firewall not only examines packets of information it also makes decisions based upon information derived from all communication layers and other applications providing true enterprise level protection Working with the Mako Networks Central Management System you have full control over all traffic entering and leaving your networks PCI Compliance Mako Networks is a certified Payment Card Industry Data Security Standard PCI DSS Level 1 Networking and Security Service Provider This means that you can easily meet the requirements of PCI DSS compliance As your Mako 6500 A2 features dual networks the isolated netwo
18. dbook v 1 2 Page 17 of 24 Specifications and Regulatory Information 7 Regulatory Information 7 1 Safety Notices oan When using your Mako these basic safety precautions should always be lowed to reduce the risk of fire electric shock and injury to persons including the following Read all of the instructions listed here and or in the user manual before you operate this device Give particular attention to all safety precautions Retain the instructions for future reference e To prevent fire or shock hazard keep your Mako away from water or damp environments such as wet basements Do not place objects filled with liquids such as beverages cool drinks or vases on the appliance e If used in an area of intense thunderstorms please ensure it has been connected through surge protection equipment e Observe all warning and caution symbols that are affixed to this appliance specifically the power supply unit e To prevent the risk of fire and electric shock only use the cables supplied with your Mako If an alternate telecommunications cord is to be used use No 26 AWG or larger e There are no User Serviceable Parts inside your Mako do not attempt to open the unit Repairs may only be performed by authorised service personnel 7 2 Radio Interference This is a class B product and is safe to use in a domestic environment without causing any radio interference 7 3 3G Radio Interference The 3G version
19. en training Solid when DSL or 3G link is active a a tan a OC es a ee ee nn e toe a S N Seen i ee ee tee aan es sd E E E E Se pea iy Gas RDG cin dea aaeeiasaene illuminates when PPP connected READY Green Illuminates when all internal devices are ready to operate ADSL WAN2 Green IIluminates when the Mako has established a connection to your ISP and the 3G Mako is ready ERROR Red Iluminates when ERR condition exists PPP Error LCP Timeout Sending ConfigRequests Authentication Failure 6 5 Modem Specifications Compliant with ADSL ADSL2 2 Annex Annex A amp M and supports PPPoE PPPoA Bridged Ethernet Supports Annex A amp M allowing uploads at speeds up to 2 5Mbps Annex M and 1Mbps Annex A ra sen ARE EEANN EAEAN EEANN EEANN 6 6 Feature Summary e Dual LAN with DHCP and static routes e Dynamic DNS support e Centrally managed automatic software updates 24x7 monitoring advanced diagnostics and syslogs e Remote office access and easy VPNs e VPN 20 concurrent IPSec 10 concurrent PPTP e Control over internet access traffic threshold management high usage notifications and worm alerts e Enterprise level security with inbound outbound intranet and VPN Firewall e Detailed online traffic reporting usage PC Type and Remote VPN e Optional PCI DSS compliance and Guardian content filtering e Flexible in orientation Flat or upright Mako 6500 A2 and A2 3G Product Han
20. ko 6500 has facilities for incorporating optional feature enhancements such as Advanced Content Filtering Email Sanitisation and Spam protection as well as virus protection New features and options are implemented when necessary through automatic updates Make sure you keep yourself informed by regularly logging into your Mako management website Third Party software may be required E g a laptop PC PDA smartphone etc Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 21 of 24 Appendix Appendix 2 MakoScope MakoScope is the name for the Mako Browser Based Feedback System By browsing to the IP address of your Mako you can get real time information of the status of your Mako This is optional however useful for diagnostics To do this from your internal network type in the IP address of your Mako into your browser e g http 192 168 1 254 MakoScope Diagnostic for 00 0A FA 22 00 94 Mako ID 000afa220094 Software ID 20100617 Failover Status INACTIVE Last Mako Server Contacted Last User Change Ipsec Addition Done 16 06 2010 11 43 04PM 33 Firewall Status ACTIVE Mako Guardian Status INACTIVE Thu Jun 17 01 21 58 GMT 2010 Temperature 41 0C ADSL Connected Receive 22944Kbs and send 1062Kbs BRIDGE PVC 0 100 User test03_07 Address 6 6 103 7 255 255 255 255 PPPoE ethi Address not set 10Mb s Half Duplex ethO Address 192 168 12 254 255 255 255 0 DHCP Server Active 100Mb s Full Duplex 16 23 32 11
21. onnections and ensure that the cable is connected at both ends e Examine the cable and look for any obvious defects e If all of the above fail to resolve the problem contact your reseller 5 2 4 LAN 1 and LAN 2 Indicator e This indicator doesn t illuminate Probable Cause e The Mako or LAN cable may be defective Possible Solutions e Check for any loose connections and ensure that the cable is connected at both ends e Examine the cable and look for any obvious defects e Ifall of the above fail to resolve the problem contact your reseller 5 2 5 ERROR Indicator PPP Authorisation error e This indicator illuminates for 5 seconds then flashes 3 times or 4 depending how you count then repeats Probable Cause e Incorrect configuration e Incorrect PPP username and or password Possible Solutions e Double check the username and password on the configure Internet page e If the above fails contact your reseller 5 2 6 ERROR Indicator PPP Timeout e This indicator illuminates for 5 seconds then flashes 5 times or 6 depending how you count then repeats Probable Cause e This error indicates that a connection was made to the server but there was no response from the server and timed out o There could be a problem with your ISP s network o There could be communications problem caused by heavy line noise Possible Solutions e Contact your ISP and ask them to check your connection and also ask them to perform
22. others do not Both of these indicate a faulty configuration of the network and or PCs in your office If you believe the problem is with the configuration of the network and or PCs in your office then please contact your site support organisation 5 2 Diagnosing the Mako 6086 A2 Panel Indicators 5 2 1 Power Indicator Symptom e Power indicator doesn t illuminate after power on Probable Cause e DC power supply may be defective Possible Solutions e Check for any loose connections e Ensure that there is power from the outlet by plugging in some other device e Ifall of the above fail to resolve the problem contact your reseller 5 2 2 LINK Indicator Symptom e LINK indicator doesn t stop flashing after power on Probable Cause e The Mako or ASDL cable may be defective e Your ISP may be having a temporary outage Possible Solutions e Check for any loose connections and ensure that the cable is connected at both ends e Examine the cable and look for any obvious defects e Ifall of the above fail to resolve the problem contact your reseller 5 2 3 DSL TX RX Symptom e This indicator is unresponsive i e it s not flashing This is an indication that there is no ADSL data activity Probable Cause e The Mako or ASDL cable may be defective Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 14 of 24 Troubleshooting e Your ISP may be having a temporary outage Possible Solutions e Check for any loose c
23. our new device 1 1 About this Product Handbook This handbook provides a guideline for using the Mako 6500 appliance in a standard configuration environment 1 1 1 Naming conventions and audience The intended audience for the guide is the actual end user of the Mako System you the Mako Networks Central Management System as the CMS Any personal device using the Internet to connect to the CMS will be simply referred to as a PC regardless of type It also needs to be noted that the CMS is integral to the Mako and this user guide should be complemented with the Mako CMS configuration and reporting user guides Your Mako and CMS are referred to as the Mako System see Figure 1 below for additional information on the Mako System visit http www makonetworks com sys html JS Mako System Provides real time management reporting and proactive security Hosted Central Management System CMS eee eee Le i i I i i i i i i i i i i i i i I i i i i Sseeeeeeeeoeoeooaooaoooonoaoaoaoanaanaaan 7 ee a E T i Mako Central gt e Management Servers I i Mako 6500 Customer P i Premise Equipment CPE i LAN 2 I i x Se i NonPci 1 Network g E i I Ti I I WET i l S er I B28 A w W l d Were AS p f l Merchant Site i eee Figure 1 The Mako System Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 4 of 24 Unpacking connection and po
24. rk can be configured to run the compliant PCI DSS network on LAN 1 or LAN 2 the non compliant network can run on the other LAN port The PCI DSS port is used for payment or other high security terminals gateways Dual Networks The Mako 6500 protects two separate networks providing numerous possibilities This allows you to have an office network and a DMZ Demilitarised Zone or a network for staff and a network for students You could also have a network for wired computers and one for wireless or even two separate companies can share one ADSL ADSL2 Internet connection The features of this dual network mentioned in the PCI DSS compliance above also provides the ability to segregate the PCI DSS portion of your network Modem Router Your Mako 6500 features an ADSL ADSL2 3G Modem connecting your networks to the Internet at high speed There is no need to purchase any other connection devices as the Mako 6500 also incorporates a fully featured TCP IP router acting as the gateway to the Internet for all computers on your networks VPN Virtual Private Networks allow you to assign secure remote access to your networks over the Internet You can link two Mako protected networks together using the CMS in seconds using only three mouse clicks Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 20 of 24 Appendix A 1 7 A 1 8 A 1 9 A 1 10 Linking three or more Mako protected networks is just as easy The CMS allow
25. roubleshooting on page 13 Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 11 of 24 Unpacking connection and power up 4 Login Open your Web browser browse to your Mako Management website a link to this is provided on the e mail sent to you with your user account details depending on your browser software and press Enter Click the Customer Login button on the top right of the window gt p For Business For Partners For Telcos ISPs About Mako Contact Us j Customer Login p For Business For Partners For Telcos ISPs About Mako ContactUs Customer Login Q Mako Search M Net I Welcome to Mako Networks please make your selection below Usemame Secur we Password Ornate 2009 06 08 Login 2009 Mako Networks Privacy amp Legal Contacts Figure 7 Mako Networks Home Page amp Login Windows 4 1 Login To administer your Mako Login to the Mako Networks CMS by entering your user name and password and then clicking the Login button The process is detailed in the CMS Setup and Configuration Guide 4 1 1 Considerations NOTE You must accept Cookies to access the Mako Networks website and you must have JavaScript enabled These properties are set in your browser preferences e While accessing the Mako Networks website your browser will be switched into a secure mode known as SSL Secure Socket Layer https in which traffic between the b
26. rowser and the Central Management Servers is encrypted Mako 6500 Mako Central Management Servers Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 12 of 24 Troubleshooting 5 Troubleshooting The website provides you with detailed help on obtaining reports on your traffic updating the configuration of your Mako and updating your customer details Your Secure Customer Login Web Site http www makonetworks com For Business For Partners For Telcos ISPs About Mako Mako searen O Mako Networks Login Username Sec ur ed b by Password Ou a Forgot Password 2010 05 24 Login 2009 Mako Networks Privacy amp Legal Contacts GPL Compliance Figure 8 Customer Login 1 Click Customer Login 2 Enter your UserName and Password 3 Click Login or press Enter 5 1 What to do if 5 1 1 YOU LOSE YOUR SECURE CUSTOMER PASSWORD It is vital that you take great care of your password e If you lose the password you are unable to obtain help from the website obtain traffic reports or update your Firewall configuration e If the password is exposed to a third party your computer network immediately becomes insecure and is at risk from an attack You must follow the Forgot Password link on the Mako CMS to create a new password for your account A temporary access code is issued to your email address to confirm your request You must cont
27. s this to happen without static IP Addresses In the same way you can also allow specified users remote access to your Mako protected networks with the Remote VPN feature A useful feature for accessing your networks from home or while travelling Logging Reporting Whilst all traffic from your Mako 6500 goes directly out onto the Internet your Mako sends traffic information securely to the CMS This analysis gives you the ability to monitor and control your Internet usage using any Internet communication device from any worldwide location Simply log onto the Mako Networks website to see how your business s broadband Internet connection is being used by whom and whether this was for personal or business use monitor where PCs on your network have been going and much more 24 Hour Remote Control Because your Mako utilises the CMS you or your designated IT Professional have 24 hour secure remote control over your connection to the Internet Via the Mako Networks website you can modify firewall rules create and disable VPNs check usage patterns and even change your networks IP Addressing Automatic Updates Because the Mako 6500 is a centrally managed device its software is kept up to date automatically The CMS looks after all software updates security patches and system updates for you You can be assured that your Mako will continue to be current as long as it has a current licence Optional Feature Enhancements The Ma
28. shall not be liable under this warranty if testing and examination by MAKO NETWORKS LTD discloses that the MAKO NETWORKS LTD product has been modified or altered in any manner after it was shipped by MAKO NETWORKS LTD 3 MAKO NETWORKS LTD shall not be liable under this warranty if testing and examination by MAKO NETWORKS LTD discloses that the alleged defect in the MAKO NETWORKS LTD product does not exist or was caused by end user or any third person s misuse neglect improper installation or testing unauthorized attempts to repair or any other cause beyond the range of intended user or by accident fire or other hazard 4 MAKO NETWORKS LTD shall not be liable under any warranty under this Agreement with respect to any MAKO NETWORKS LTD product that is not returned in its original shipping container or a functionally equivalent container 5 If MAKO NETWORKS LTD testing and examination does not disclose a defect warranted under this Agreement MAKO NETWORKS LTD shall so advise Purchaser and dispose of such MAKO NETWORKS LTD product in accordance with Purchaser s instructions on behalf of end user and at Purchaser s cost Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 19 of 24 Appendix Appendix 1 Overview A 1 1 A 1 2 A 1 3 A 1 4 A 1 5 A 1 6 The Mako Networks System combines a web server driven configuration management and reporting user interface with client end hardware to provide users with
29. tenna To connect the antenna screw it clockwise into the threaded connector Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 6 of 24 Unpacking connection and power up 2 3 Connection sequence Use Figure 3 as a reference 1 Connect the supplied cables to their corresponding sockets on the Mako 2 Connect the Power Cable to the mains supply Not to the Mako at this stage 3 Connect the ADSL Cable to the network service provider s termination point Jack Point 4 Insert the 3G Sim card provided by you service provider 3G model only 5 Attach the external antenna 3G model only A 6 Connect the LAN Cables to your network s hub or switch gt DO NOT TURN YOUR MAKO ON AT THIS STAGE l e Do not plug the power cable into the rear of the Mako If this is the first time you are using your Mako place the supplied USB Key in the USB port at the rear of your Mako If your Mako was not supplied with a USB Key you do not need one in your location and can skip this step however it is advised to check with your installer Note There is no on off switch To turn on the Mako simply plug in the low power 12VDC cable into the back of your Mako Do not plug this in now see section 3 Turning on for details on switching your Mako 2 4 Additional items required for installation Before getting started make sure you ve received an email with your Mako username access code and management server URL Yo
30. tionality is incorporated in the Mako A 3 2 Telephone Filter ADSL service is carried on a conventional analogue telephone line specially adjusted to carry ADSL traffic in addition to voice calls At your premises a filter is required to connect to the line to split the digital ADSL traffic from the analogue voice traffic Alternate installations may incorporate a splitter within the telephone jack point to achieve the same result or when the line is dedicated to ADSL use no filtering and no voice channel at all Please ensure that only the ADSL channel is connected to the Mako regardless of configuration used A 3 3 Service Provider Manual Your Internet service provider ISP can provide you with a manual which covers all aspects of connecting to the ADSL service Please refer to this for any additional information you require A 3 4 Firewall and VPN Router Operation Under normal conditions no user intervention is required The Mako is designed to detect many forms of internal malfunction and reset itself to self correct In the worst case this may require it to download a fresh configuration from the CMS You can manually force a reload by a simple power off and on of the appliance Achieved by unplugging the power and plugging it back in again Changes to the configuration of the Mako cannot be made on the appliance itself These are performed by securely accessing the CMS website from any Internet communication device from
31. u ll need these later to access the Mako Networks Central Management System You may need to download a special configuration file from the Mako Networks CMS to complete the installation of your Mako 6500 appliance Your reseller will inform you if this file is needed and provide instructions on how to obtain the file from a secure website Note that your Mako has no buttons to press or switches to flip All interaction with your Mako happens via the secure CMS You ll need to log into the website to make any changes to the appliance configuration view reports or perform user administration There are a few special circumstances to be aware of e HUB OR SWITCH PORT If your office network has three or more devices a switch will be required Your existing office network switch needs to have a spare RJ 45 connection Port available for the Mako if not you need to either upgrade your existing hardware to increase the available Ports or install an additional hub or switch This is not the responsibility of Mako Networks or your reseller e DIRECT CONNECTION TO A COMPUTER If you are connecting directly to a computer can use the supplied or any standard Ethernet cable e POWER SUPPLY A spare standard AC power mains socket outlet 220V or 110V is required the power supply is auto switching It s recommended using a surge protection unit not supplied for the mains connection e ESSENTIAL ITEMS 6500 A2 and 6500 A2 3G Model M
32. wer up 2 Unpacking and Connection Opening the carton you should find the following items e Your Mako and its base e A power cord and a DC power adapter e 2x Cat 5 Ethernet cable 1 red and 1 green e RJ 11 ADSL cable regional specific e 3Gantenna for the 3G model only e Two Wireless LAN Antennas e USB Key only supplied in some locations 2 1 Placement Figure 2 Mako Appliance Placement Place the Mako in a convenient spot adjacent to your LAN hub or switch and the incoming Internet connection The location should preferably be off the floor out of direct sunlight and adequately ventilated with a compatible power socket available 2 1 1 Placement 3G models only Avoid placing your Mako 6500 appliance near devices that may cause radio interference with the mobile data signal such as microwave ovens cordless phones etc You also need to avoid placing your Mako in an area that will inhibit reception from the cellular tower Items and obstacles that can inhibit reception include washers dryers refrigerators metal cabinets and especially any water filled items such as tubs of water aquariums water heaters etc N A Important 3G models must be operated in a location that is out of immediate proximity to any person for extensive periods a safe distance is 20cm or more see paragraph 7 3 Mako 6500 A2 and A2 3G Product Handbook v 1 2 Page 5 of 24 Unpacking connection and power up
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