Winter 2008
Contents
1. Winter 2008 Volume 1 Issue 1 423 NE Clay Ave Bend OR 97701 Phone 800 727 4786 Fax 541 389 2417 E mail support aristocat com Inside this issue About Updates November 2007 Update Backing Up Your Files Recovering Edit Changes Support FAQs Resources Icon 2009 Webinars 2009 Seminar Schedule Sending E mails Our AristoCAT mail server monitors several e mail accounts and with the volume of spam and viruses being sent over the Internet we are very careful about opening e mails Even though our ISP filters both spam and viruses we still get a tremendous volume of junk e mail about 800 a day There are a number of things you can do to help ensure that we get and respond to your e mail 1 Send the e mail to support aristocat com 2 Use a meaningful Subject When appropriate use a program name such as Multipag Real Time etc in the subject line something we can use to identify you as an AristoCAT customer 3 Do not send an attachment unless we ask you to If we get an e mail with an unexpected attachment we almost always delete the e mail without opening it 4 Ifyou do not get a timely response please e mail us again or call us Sometimes a customer e mail ends up in the junk folder ARISTOZJI Proudly S OFRE D aa z si et ro ae bole i aF at ma ai a PaT J i Poa K d a z at T T n zi 1N j F i erving the Court Reporting Community2. drive to install on another computer that may not have an Internet connection available to our customers via the web site For Sale We have two Toshiba laptops for sale They were demo laptops and they each have a built in floppy drive serial port and printer parallel port If you are interested please send an e mail to support aristocat com and we will e mail you detailed information Winter 2008 Backing Up Your Files Every once in a while we get a call from a cus tomer who have experienced some type of com puter problem and need help in trying to recover their files Some of the problems they have ex perienced are e Fire or theft where the computer is destroyed or stolen People have had their computer and writer along with their note files stolen from the truck of their car in their own driveway e Virus or hard drive failure e Erasing files to clean up their user folder and they erased some files they shouldnt have like their personal dictionary and program preferences In one instance a customer who had recently at tended an AristoCAT training session and had up dated their include files for pick lists automatic indexing and other files had a sudden hard drive failure and lost all of their work In another in stance a customer knew that their computer was acting up but just didn t take the time to back up any files These are not isolated instances The moral of the story is that you never
3. know when something bad is going to happen to your com puter Now we realize how busy everyone is but stop and think about it No matter how much work you have how much more work would it be to redo all of your include files or to use a personal dictionary that is several years old or reedit a 100 page tran script With the cost of two gigabyte flash drives under 20 and the easy quick one step backup features in the AristoCAT software there is no rea son why you shouldn t be backing up your files on at least a weekly basis Backing up your User Files there is a very easy way to back up all of your user files information files personal dictionary include files pro grammed function keys proofreader user diction ary picklist files etc etc in one step This proc ess will take less than 30 seconds if you are back ing up to a flash drive or a minute or two if backing up to a floppy diskette This option is very useful Page 3 BO AT are aler ee for moving files to a new computer To back up you user files do the following 1 Start the File management program 2 Choose the removable media drive you will be backing up to ie floppy diskette USB flash drive etc Removable Media Drive Space Lett 44 Mh 3 Click on the Backup menu item in the File Man agement program then click Backup User Files Note Your version of the File Manage ment program may just say Backup E File Manageme
4. thing else Note that you do not have to back up the WAV file Do this before you look at or open the other files for this job 3 Start the Edit program When asked for the name of the file to edit at the bottom of the dia log box click on the Files of Type and choose Temporary Files See below Cancel Edit Files vwrk tre Z Ze Edit Files wrk tr Include Files rnc ATF Files rtf First Backup File E Second Backup File b kz Temporary Files tmp stm 4 If you have a TMP file open it first If you don t have a TMP file but have a STM file open it 5 If you don t like what you see after opening the TMP or STM be sure to Abandon Ctrl KQ instead of saving out Then look at the BCK first backup file then the BK2 the second backup file 6 Once you have found the file that has the most editing changes save out of Edit After saving out that temporary or backup file will become your new WRK file So the next time you edit into the file you would edit into the WRK file like normal The worst thing you can do is keep opening the file in Edit and then saving out If you open the file in Edit and don t like what you see press Ctrl KQ and abandon out If you still can t find your file with the editing changes call AristoCAT tech support to see what we can do We will try to use the files you backed up to see if we can recover you
5. box click on the compressed option see right When you click on the Cmprsd option you will get a drop down AS RIC Econo l C Good list of recording options available Better with your computer see below Along with the recording format it Best shows how much space the Cmprsd recording takes ie 14 4 Mbytes 14 4 Mb hr per hour The idea is to choose 4 Bit Mono 14 4 MBytes pe 46rt Mono 14 4 MBytes 4 Bit Stereo 20 0 MBytes per hour 0 000 kHz 6 Bit Mono 27 7 MBytes per hour 0 000 kHz 6 Bit Stereo 54 4 MBytes per hour o U00 kHz 16 Bit Mono 54 4 MBytes per hour 0 000 kHz 16 Bit Stereo 109 9 MBytes aer hour a format that gives you the best sound using the least amount of hard disk space per hour Because of the different types of sound cards found in today s computers the only way to Page 5 Volume 1 Issue 1 determine which format will work best with your computer is to set up your real time and try the different formats For more information on recording volume and quality double click the Resources icon click on the Hardware toolbar then Open the PDF file Audio Sync Recording Quality and Volume Edit Are you getting the message There is no more room to add Job Dictionary entries If so follow the steps below e Go to the information file icon and open your information file e Click on the Edit Options tab e Check the box tha
6. d choose the Apple Mac OS 2 The second method is running software within the Mac OS that emulates Windows There are at least two different products available that do this One is VWware Fusion and the other is Parallels The advantage of this solution is that you are running Windows programs within the Mac OS This solution is more complex and while it may work we have not yet tested it AristoCAT programs its software to work with the Windows operating system without the consideration for the underlying hardware That is if the hardware supports Windows then AristoCAT should work with that hardware However AristoCAT uses a lot of third party software such as the installation program InstallShield the PDF creation software USB Serial adapter driver software etc and we cannot be sure that this third party software will work on the Apple At some point this is months away we plan on testing AristoCAT on an Apple computer and we will let you know what the results Netbook Are you considering one of those mini laptops known as a netbook They generally don t come with a CD drive so how would you install the AristoCAT software Easy Download the AristoCAT software from our web site to a USB Flash drive Or copy the AristoCAT software from a CD to a USB Flash drive Now you can insert the USB Flash Drive in your Netbook computer s USB port and install the software You can also download the AristoCAT software to a flash
7. e web site listed for that seminar Be sure to register as early as possible NCRA Midyear Conference April 17 19 2009 Sheraton New Orleans www ncraonline org Oregon Spring Conference June 13 2009 Salem Oregon www orcra org NCRA Annual Expo August 6 9 2009 Washington D C www ncraonline org Usually there is a full day of vendor specific training that AristoCAT participates in Stu s Views 2003 Stu All Rights Reserved wew STUS com Testifying against another doctor would violate my ethics so I ll have to charge double
8. for over 25 years nions ej vcedi gs The staff of AristoCAT hopes your holidays were happy and joyous and would like to wish you and yours a Happy Healthy and Prosperous New Year We truly look forward to serving you this coming year About Updates Approximately once a year we mail out a CD with the latest AristoCAT update and master load software Between these mailings we would like to remind you that updates are available for download from our web site About once a month we have a new update available for download A quick way to get to the download page is to 1 Double left click the ACAT Menu icon 2 Single left click on the Web Site menu 3 Single left click the Downloads Page menu item Set Up view Web Site Help E Mail Support 5 5 earn Eh a E LPs rf i ja azil Web Site Home Page Translate Support Page Downloads Page About the Update CD Starting with the May 2006 update the CD contains both the AristoCAT master load software and an update If you are installing the software on a new computer or an existing computer that you had to reformat the hard disk or reload Windows you will have to install the master load To install the master load you will need to know your reporter code usually your first name or initials and you will have to call AristoCAT to get an install code Note When you install the master load you do not ha
9. iy Ed One of the AristoCAT icons is the Resources pesourres icon Double clicking this icon will give you four choices Newsletters Hardware Tutorials and Updates 1 Newsletters click once on this toolbar and you will see PDF versions of out previous newsletters Some articles of interest in previous newsletters are Spell Checking in Edit Newsletter Winter 2005 Backing up your Files Newsletter Spring 2003 Recovering Edit backup files Newsletter Winter 2004 2 Hardware this section contains articles on hardware issues such as USB Flash Drives Hooking to Attorneys etc 3 Tutorials this section contains a variety of tutorials on the AristoCAT software such as Using the elan Mira Fusion with AristoCAT automatic indexing tutorial and sample files a tutorial on pick lists include files etc Updates this section contains information about the changes to the AristoCAT software for the various updates sent out over the years These are PDF files There are also TXT files which contain information about the updates you have installed on your computer and the date you installed the update Note that we are constantly adding new information to the Resources program and updating current information So each time you install an update or master load there will probably be new information available 2009 Webinars We are going to start offering monthly training webinars A webinar is training done over the I
10. nt File Archive Backup Copy Erase E Mail Include Files Rename Backup User Files Restore User Files ai a All of your user files will be zipped together and copied to the removable media in one step You will see a file named ABACKUP ZIP on your removable media Now you can take the moveable media to a new computer start the File Management program choose the removable media drive click on the Backup menu the click on Restore User Files The ABACKUP ZIP will be copied to the hard drive and all of your user files will be unzipped in one step Note that no work i e NOT WRK etc will be in cluded in the Backup User Files only your user files Backing up all of your files lf you have the new est update installed the File Management program has a new menu item added under Backup menu named Backup User Folder This option will backup all of your files your entire user folder De pending on how many files you have in your user area this option might take up to 5 minutes when backing up to a USB flash drive If you do not have the Backup User Folder option you can copy all of your files by 1 Choosing All Files under the View Files of F pr A z E s m 5 Winter 2008 Type 2 Click on the Select All button This will select highlight all of the files on your hard drive 3 Click on the Copy menu then click on Copy to Rem
11. nternet To attend a webinar you will need a high speed Internet connection To hear what the trainer is saying and to ask questions you will need either a telephone that can dial long distance or a microphone and speakers connected to your computer the same microphone you use for audio sync will work fine During the webinar you will be able to see the trainer s screen and hear what the trainer is teaching and you will be able to ask questions www aristocat com For all the latest information about AristoCAT software and support services please visit our website Details about upcoming events Tips amp Tricks to improve your performance and advice on what to look for when buying hardware all in an easy to use format Page 6 To get additional information about webinars and how to sign up for a webinar go to our web site click on the Support menu then click on Seminars and Webinars then click on Webinars The first webinar is scheduled for March 28th 2009 at 9 00 am Pacific Standard Time The topic will be Include Files You will learn how to make include files pick lists auto fill etc 2009 Seminar Schedule Listed below is our current seminar schedule Additional seminars are being planned around the country As each seminar is scheduled we will post the information on our web site and mail letters to those customers in the vicinity of where the seminar will be held To register for a seminar visit th
12. ovable Media Backup Notes File name 1 Always keep a second back up off premise in case of fire or theft or in case the media goes bad Files of type 2 Ifyou are not sure what a particular file or file type is go to Appendix D of the User s Manual Recovering your Editing Changes Eventually it will happen to you You edit into a file that you have been editing for a while save out and when you go back into the file none or few of your editing changes are there What should you do If you edit into a job and you are presented with the message box that a temporary file has been found do the following 1 Click the No button and exit the Edit program 2 Copy all of the files for that job to your backup media floppy diskette or USB Flash Drive You do not need to back up the sound file WAV 3 Now go back into Edit and click the Yes but ton to temporary file message lf you edit into a job and you are not presented with the message box that a temporary file has been found but your editing changes are gone do the following 1 DO NOT save out F10 or Alt X If you do you will lose one of your backup files Instead abandon using the Ctrl KQ command or click on the File menu heading then click Abandon If you are asked Do you really wish to Abandon your Changes choose Yes 2 Back up all of the files for this job to a floppy diskette or USB flash drive before you do any
13. r editing lf you want to read the sequence about how the back up files are made read the section on Edit Backup Files in the Edit chapter of the AristoCAT User s manual Page 4 Proudly Serving the Court Reporting Community for over 25 years Support FAQs Audio Sync One of the more common support calls is about the quality of the audio sync sound file especially after purchasing a new laptop The common feedback is that the sound quality on their old laptop was great but the sound file on the new laptop has a lot of static This is most likely due to the fact that the sound card in the new laptop is not as good quality as the sound card in the old laptop There are a couple of solutions to this problem 1 6 000 kHz 6 000 kHz 0 000 kHz One of them may be your microphone If you are using an inexpensive microphone you may need to purchase a more expensive one like the Martel microphone Or you can order a USB microphone from www soundprofessionals com This web site has a special section of microphones for court reporters The advantage of this USB microphone is that it has a high quality sound card built in and so you are using the sound card in the USB microphone instead of your computer They also have microphones and headphones for the new elan Mira and Fusion The other solution is to change the quality of the sound recording You do this in the real time program On the Real time Options dialog
14. t says Update Job Dictionary on Edit Save e Now save out of your information file Repeat the above steps for each of your information files Go to the Dictionary Management program Click on the Job Dictionary menu Click on Update Job Dictionary Now update each of your job dictionaries By changing your information file s as described above you should not get this message again Print if you get a message indicating that you cannot print a file with more than 8 characters or if you see the WRK file you are trying to print but nothing prints try the following 1 Start the Print or Multipag program you need to do this with both programs 2 When asked for the name of the file to print click the Cancel button 3 Click on the File menu then click the Print Setup menu 4 You will get a message indicating the setup options have been moved to the information file Click the OK button 5 Now look for the Legacy Printer box and uncheck it if it is checked 6 Now click the OK button The Legacy Printer box should only be checked if you have an old printer and when you print with a box or lines it prints very slowly And if it is checked you will not be able to print jobs with file names longer than eight characters Real Time Did you know that if you do a job in real time with audio sync that you can retranslate the job if necessary and not lose the synchronization with the audio Resources Icon
15. uch as Quickbooks or E Transcript If so will they work with Vista Vista 32 bit or 64 bit Again AristoCAT works fine with either the 32 bit or 64 bit version of Vista But the same issues outlined above apply In some instances software drivers such as a printer driver that work with Vista 32 bit may not work with Vista 64 bit Apple Computer A commonly asked question is Does AristoCAT work with the Apple computer The newer Apple computers can run Windows programs in one of two methods 1 One method is called Boot Camp When you first turn the computer on you have the choice of running either the Windows operating system XP or Vista or the Apple Mac OS Note that you will have to purchase a copy of XP or Vista to load on the Apple computer This option is November 2007 Update If you received the November 2007 Update and Master Load CD and you have installed either the update or master load you should watch our web site for additional updates Most of our new software development work is being done on the October 2008 Update and Master Load but if we discover any problems with the November 2007 software we will fix the problem and make it Page 2 Proudly Serving the Court Reporting Community for over 25 years Volume 1 Issue 1 the most likely to work with AristoCAT since you are really running Windows on an Apple computer However if you want to run Apple programs you will have to reboot the computer an
16. ve to also install the update on the CD The master load will always have the update included If you install the update from the CD you do not have to call AristoCAT to get an install code However if you get a message indicating that you need to call AristoCAT you will have to install the master load This would happen if previous updates were not installed Windows Vista A frequently asked question is does AristoCAT work with Vista The answer is yes AristoCAT works with all versions of Vista Basic Home Premium Business and Ultimate However there are other consider things to Continued on page 2 ae 4 z ae k M About Updates Continued from page 1 1 If you are doing real time and you are using a USB to Serial adapter you will probably have to buy a new USB to Serial adapter that works with Vista We recommend the Keyspan which can be purchased from Stenograph s web site 2 If you are doing real time with Bluetooth wireless you will probably either have to update the driver for your Bluetooth on your computer or purchase a new Bluetooth adapter You should contact the vendor you purchased the Bluetooth wireless kit from for additional information 3 If you will be printing from your new Vista computer will your printer work with Vista You may have to go to the printer manufacturer s web site to see if they have an updated printer driver for your printer 4 Are you using other software s
Download Pdf Manuals
Related Search