Home

IT Matters - The University of Scranton

1. Major Upgrade to RoyalCard System by Ron Skutnick Director Network Infrastructure Network Infrastructure is planning a Major upgrade to the Blackboard Transaction System core components near the end of our calendar year The system software will be upgraded to the latest software titled Black board Transact replacing the current Unix Edition installed in 1994 The new software platform features a graphical user interface built on an Oracle database engine and a com pletely redesigned suite of services and applications The new Transact software will be tightly interfaced to our Banner database and will com pletely change and enhance current processes Offices such as Residence Life and Dining services will no longer be required to administer data using M dual data entry proce Me dures that will greatly fj enhance efficiencies The system will also be directly interfaced to the Follett Book store operation and the UniPrint environ ment at the Weinberg Memorial Library A new point of sale solution will also be implemented featur ing fully PCI DSS com pliant secure credit card processing The new Transact software plat form will run on a combination of dedicated server hardware and virtual servers The new Blackboard Transact software will run under the Microsoft Windows operating system supported by the Enterprise Infra structure team The off campus mer chant program will be upgraded with new reader hardwa
2. IT Matte Email Project Update by James Francescelli Director IT Services The Email Calendar migration to Live edu is progressing along with great success The implementation team has dealt with many issues and obstacles along the way University email addresses have A been standardized Firstname Lastname scranton edu and users _ have been provided with the ability to modify their display name Historical email addresses will continue to receive email and be re Contents directed to the new standardized email addresses Tools documen tation and training were developed to support the user migration Angel Learning System 2 Transend Migrator was licensed for a one year period and has been used by individuals to convert their Thunderbird address books and RoyalCard Upgrade 00 5 Continued on Page 10 Virtual Desktop Inf eee 6 Calendar in Live edu by Jack Williams IT Services Training Specialist ITDA Summer Projects 7 The change over from CorpTime Oracle calendar is now com TD Training gt plete Our Live edu calendars are available in Outlook 2010 our l eee Project Portfolio Pipeline 9 desktop client and Outlook Live our web based calendar available anywhere IT Services has offered training in the new calendar pro i Desktop Svc Summer Sched 11 grams through May 2012 in our Hyland Hall Training Lab To help understand the new system and to get some quick
3. by Diane Kennedy Senior Technology Services Analyst Allow me to share with you a well known but often unrecognized secret about mobile devices They require updates This applies to any mobile device you use be it an iPhone an iPad an Android or Windows Mobile device Updating your device can be a nui sance but if you plan accordingly and take the proper steps you can regularly and reliably update your device Since the updates to iOS Apple s mobile operating system have proven to be problematic for a number of people in recent weeks this article is going to focus on updating your iPhone or iPad using your PC The release of iOS 5 introduced the ability to update the iOS over the air OTA Although this method is con venient when it works correctly my recommendation for most people is to update the iOS by connecting your iPad or iPhone to your computer and using iTunes You should be aware of a few details about iTunes The iTunes application can be installed on any com puter you use whether it s a Mac or a PC at home or at work Be aware however that your Apple ID the ac count you use for purchasing items through iTunes can only be authorized on as many as five different com puters at any one time This means that you should be cognizant of which computer s you use to synchronize your device s with iTunes If you replace a computer that had been authorized for purchases using your Apple ID you will need to de
4. Gerard Dombroski Phil Erb Diane Kennedy Chris Krall Jack Williams Lorraine Mancuso PMO and Jim Franceschelli Project Manager Contributing to the success of the conversion included Vince Merkel Kbox push Kathy Boock Gail Bontrager Don McCall amp Dave Rothrock TSC first tier support and members of TAG Desktop Services Summer Projects aa by Danielle Morse Associate Director IT Services Desktop Engineers and Computer Technicians within the desktop services group have yet an other busy summer ahead Phase II of the Unified Science Center project will include the addition of 40 new computers as well as countless depart ment and office moves over the summer in prepara tion for the Fall semester In addition to the new pc s for Phase II we will also be deploying many new pc s to lab facilities across campus and converting existing lab computers to Windows 7 Each sum mer we refresh every computer lab on campus with the latest software versions patches and updates Our current 3 year lease of 175 desktop computers located in WML and BRN is up this summer and the pc s will need RK JN 4 Sa to be replaced One possibility is utiliz gt KP P ing Virtual Desktop Infrastructure in 7 WML and BRN with thin client devices an IT Services recently purchased LabStats and will be implementing it in lab facilities over the summer Lab Stats is a suite of software products that will allow us to tr
5. Jason Oakey Instructional Technologist With the end of constructionin mat to keep up with today s content sight for the Loyola Science Center requirements All new input devices OIT is preparing to turn its sights to on the market provide a resolution the next area of our campus thatisin thatis foreign to the resident equip dire need of a technology update and ment and input methods that are that is Brennan Hall more advanced than what is offered Our team has thus causing de been working on livery errors in a remediation scaling showing plan for the class skewed images room spaces as elongated circles well as the highly and an overall unac scheduled meeting ceptable end prod spaces After nu uct with substan merous meetings dard connectivity with faculty the Using the LSC as physical plant OIT a new Standard for and PIR in conjunc classroom design tion with several we were able to service providers create systems that we are actively in offer us both the pursuit of funding updated technology for the project we desire and the The goal would ease of use that is be to offer a step mandatory while forward for the not neglecting a aging technologies stringent atten in place All of the tion to current and systems currently in use are analog future budget constraints As the in nature and we would endeavor to project gains speed we will do our change that to the latest digital for best to keep everyone in the loop
6. tips Updating iPad iPhone 13 we offer the following calendar Dos and Don ts for all users Sharing v Delegate Digital Signa ge ecceccesssessseessees 14 For most calendar users sharing your calendar with another user and allowing Editor status most closely resembles what you did in the CorpTime Oracle calendar As an Editor to another s cal endar you can create edit and manage their calendar but not get all the email and notifications The calendar owner would have to respond to all meeting requests and receive any emails involved ee ie ANGEL Learning Management System Where do we go from here by Connie Wisdo IT Development and Applications The LMS Evaluation Working Group recently concluded its work after spending the last 6 months in a process designed to select a replace ment Learning Management System for ANGEL which was supposed to reach its end of life here in 2013 and be de supported by Blackboard in 2014 The group s work consisted of many tasks including surveying fac ulty developing RFIs for LMS vendors reviewing responses selecting final ists attending demonstrations and testing in sandboxes provided by the finalists Blackboard Learn Desire 2Learn and Moodlerooms Overall there were many issues with convert ing courses from ANGEL to each of the LMS products evaluated On Monday March 26th an event significant to our group occurred Blackboard Inc acquired
7. us secure that data from unauthorized sources The program scans our data in the background allowing us to continue working We can then choose from several options to secure that data Handling University Data The proper handling classifying and securing of University of Scranton information is vital to our mission IT Services has conducted an IT Forum on this to direct all employees on the proper procedures for working with university data Information in PDF form is available on the IT Training site which covers this important responsibility of all employees CMS Training Ongoing training is being offered in the CMS Content Management System the university s web con tent program New employees and staff newly assigned to CMS who are charged with maintaining their department s web site are trained in all aspects of the CMS environment Sessions are generally two hours for staff new to CMS or classes can be structured to suit the needs of staff requiring a refresher or those interested in adding more features to their site Project Portfolio Pipeline aaa by Lorraine Mancuso Dir Project Management Office The diagram below depicts the various phase gates for each project within our 2012 Project Portfo lio Pipeline Mobile Applications LMS system replacement and Upgrade to Banner 9 are staged within the Research Pipeline Virtual Desktops and Lecture Capture are currently in the Pilot Pipeline The remaining pr
8. yearly presentation on the state of IT at the University of Scranton It s always an interesting conversation with Board members who have their own IT experiences in their own businesses and professional lives to share Part of the presentation dealt with current trends in the higher education infor mation environment and how these trends are impacting our on going planning efforts In this brief article I will capsulize the trends we currently see and how we are grappling with the challenges posed by these trends The current IT industry landscape is dominated by the increasing reli ance on the cloud external IT re source providers of a variety of infra structure resources and IT services The University s recent migration to Live edu is a prime example of lever aging the cloud for an enterprise wide service The move exemplifies how the cloud can be used to save money and gain efficiencies We certainly see this trend continuing into the future but there are caveats present that re quire due diligence being performed prior to signing a cloud services agreement Virtualization of many flavors also characterizes the current IT environment This trend began for most IT enterprises with servers but has migrated to desktops and applica tions within the last year or so There are numerous efficiencies and infor mation security advantages associ ated with virtualization technologies and thus we are embracing virtualiza
9. Athletics and the library Digital Signage is a great alternative to paper fliers and email in effort to get information on events and activities out the general university population Each department is responsible for producing and publish ing its own content Students faculty and staff are all encouraged to submit content on their upcoming events and activities to the applicable department ad ministrators Content should be delivered in the form Calendar In Live edu continued from page 1 When you are acting on behalf of another and managing their calendar as you would your own then delegate status can be used You would receive all meeting requests emails etc and you could respond to all requests as well Responding to a meeting request All responses to meeting requests should be done through your Inbox A positive negative response will remove the email message and commit to your choice Responding through the calen dar will leave the message in your Inbox but remove it from your calendar Do not remove meeting requests by deleting them Always use the response buttons in the Inbox If you delete them from the calendar before you respond the email is still in your Inbox If you delete them from the Inbox be fore responding it still appears in your calendar If you delete both the meeting organizer will not know whether you are coming or not Open Calendar and Inbox concurrently To view both together open Inbox then
10. Moodle rooms and even more significant to us announced indefinite support for the ANGEL LMS Since we are now not being forced to move away from ANGEL the group considered the pos sibility of the University extending its use of ANGEL beyond 2013 But we asked what does support for ANGEL really mean Blackboard reps assured us that ANGEL development would continue but the majority of the com pany s resources will be put towards the Blackboard Learn product and more development into ANGEL mobile than ANGEL desktop The group was asked to identify any shortcomings in ANGEL which if not addressed in the next two years would significantly hamper our institution s teaching and learning practices None were iden tified except for the lack of a good mobile interface Otherwise ANGEL seems to be adequately meeting fac ulty and student needs Due primarily to the experiences encountered in the LMS sandboxes with course conversion and the significant cost time and energy as sociated with transitioning to another LMS at this time the group members unanimously recommended that we stay with ANGEL for two more years and re look the LMS market in Spring 2013 Doing so will allow us 1 to see if LMS products course conver sion capabilities improve to the point of being acceptable to our faculty and 2 to determine if any of the new comers to the LMS market evolve to a point where they could be considered
11. ack computer and software usage This information will show which computers labs and applications students are using which will allow us to make computers and software available where students need it most and remove expensive software where it s no longer needed As in past years Desktop Services will play a large role in the Summer Ori entation sessions Staff will make presentations to both students and parents on campus computer hardware and software requirements securing their computer and keeping it safe from malicious attacks and laptop purchasing advice A video summarizing the services our division provides to students will be shown at all sessions as well as placed on our website for reference Other summer projects include installing ESET Antivirus on all University owned Macintosh computers recycling end of life computer hardware and peripherals evaluating 64 bit operating systems renewing technician Dell and Apple certifications and continuing to deploy new staff and faculty office systems from the central microcomputer budget acai Our summer projects will conclude with move in weekend August 25th and Out ook 2010 26th Desktop Services staff and ResCons will relocate to Fitch Hall to assist pees incoming freshmen with connecting to our campus network removing viruses and troubleshooting any problems they may have with their laptop Returning upperclassmen can get assistance that Sunday behind the TSC in AMH There will als
12. as replacements to ANGEL at that time The group also unanimously recommended that if we stay with ANGEL we purchase Blackboard Mo bile Learn for ANGEL Respondents to a recent mobile app survey con ducted by Public Relations and ITDA overwhelmingly named mobile access to the LMS as their top priority for mobile functionality on our campus We ve had the free version of Mobile Learn for some time usable only on iOS devices iPad IPhone with con nectivity available only via Wi Fi or the Sprint network However the full version of Mobile Learn can be used on both iOS and Android devices and with any cellular network A sig nificant portion of our students have Android smartphones and or tablets and haven t been able to use the free version of Mobile Learn It s anticipated that both of the group s recommendations will be ac cepted so stay tuned until next year I d like to sincerely thank all of those who served on this year s working group especially the faculty Mau reen Carroll Teresa Conte Tara Fay and Julie Nastasi CTLE staff and Tech Cons If you are a student or faculty member interested in serving on the 2013 working group please contact me x4123 or constance wisdo scranton edu Challenging Changing Times in IT by Jerome P DeSanto Ed D VP for Planning and CIO At the May Board of Trustees Economic Strength Committee meet ing Robyn Dickinson Associate VP and Deputy CIO and I gave our
13. authorize that computer before removing it from service To update your iPad or iPhone using iTunes do the following 1 On your computer open iTunes 2 Select Help from the menu bar then select Check for Updates from the menu 3 If updates are available for iTunes apply them Reboot the computer as necessary 4 Repeat steps 2 through 4 above until you re ceive a notice that This version of iTunes is the current version Click OK 5 Connect your device to your computer using the included USB cable 6 Your device will appear in iTunes under De vices Ignore and cancel any prompts regarding new iPhone or iPad software 7 Right click on your device name and select Backup Be patient The backup can take some time especially if you ve not backed up in a while 8 Once the backup completes right click your device name again and select Transfer Purchases Be patient This should take less time than the backup did 9 Once the purchase transfer completes select Check for Update in the Summary pane to check for available updates 10 If an update is available iTunes will prompt you to download and install the update Do not disconnect your device until the update has finished Please note that a successful update will backup the device install the new iOS and restore data from the backup Throughout this process patience is required Often it is not a quick process Be forewarned that it is NOT uncommon fo
14. crosoft and other software packages used on campus VDI Pilot in WML This spring the VDI team including staff from IT Services Infrastructure and Networking ran a pilot in WML to test this virtual setup in a lab envi ronment We tested both Citrix and VMware virtualization platforms and chose VMware as the best solution for our environment We also tested sev eral end point devices thin clients and found that the Wyse P20 performed better than the HP thin clients We deployed eight Wyse P20 devices on the round tables on the 2nd floor of WML Students using these devices were surveyed on various dates and times to determine satisfaction functionality usage and overall performance Although some software packages would require an additional cost to license for VDI most of the software that students are accustomed to using in that area in WML is available on these devices Updates to these virtual desktops is quick and easy where only one image needs to be updated and then pushed out to all of the devices in as little as 1 hour Future of VDI at the University of Scranton The pilot concludes at the end of the spring 2012 semester At that time we will review lessons learned student responses benefits costs and func tionality to determine if VDI will replace traditional student workstations in WML and Brennan Hall where the desktop lease expires this summer The feasibility of expanding VDI to other computer labs classrooms and of
15. d management and the Content Management System allowing customers to customize verbiage and images specific to each SSL protected Web page It also in corporates the Cybersource payment gateway for credit card transactions An earlier version of the system was successfully used by the Development Office this past winter and is being refined for Library events and dona tion The Math Placement System is being rewritten by ITDA for the Department of Mathematics to help students along with their academic advisors and math instructors to choose the right first math class at the University Since the conversion of the ERP from VMS to Linux last year many IT driven business processes have changed In light of Business Conti nuity ITDA staff are reviewing and updating all documentation for our applications and the processes they support Also ITDA Business Ap plications Analysts are working with Data and Technology Coordinators to obtain input on business improve ment and regulatory compliance projects for next year Under the project management of Chris Krall and the PMO ITDA and others will _be working to upgrade my scranton edu to Luminis 5 Many new features are available for use in development and customiza tion as well as bringing a Web 2 0 user experience to the portal This new version contains a social aspect allowing users to create wikis blogs and profiles Numara Footprints will soon be u
16. d and over 350 students claimed their new email account on that same day Conversion of faculty and staff accounts began on January 9 2012 Conversions during in tersession initially focused on support offices TAG CTLE and quickly moved to migrating faculty accounts Throughout the conversion process we have continued to work closely with TAG They have assisted in disseminating information and customizing information geared toward faculty At the end of Intersession a total over 1 412 accounts over 99 of the faculty had been migrated to the new email environment The remaining 532 accounts belong mostly to staff were converted by March 6 2012 As users settled in with the new email system the email team focused on shared email accounts resource calendars and individual calendars During April 2012 these resources were re established in the Live EDU environ ment Additional hands on training session were provided to the users who utilized shared email accounts resource calendars and individual calendars The University officially began utilizing the new calendar system on April 30 2012 The old RoyalMail server is scheduled to be retired from service June 1 2012 The old calendar system CorpTime and Oracle Calendar will remain in read only mode until Friday June 29 2012 when the calendar server is retired from service The success of the project is a result of the great team assigned to this proj ect Lisa Cornell Lee DeAnglis
17. d introduce numerous Opportunities to enhance student staff and faculty campus experiences Many additional activities project milestones and planning sessions will be communicated throughout the summer and fall Awareness VDI Virtual Desktop Infrastructure by Danielle Morse and Deanna Beyrent IT Services What is VDI The idea of VDI or Virtual Desktop Infrastructure is that instead of a traditional computer sitting on a desk users would instead connect to a virtual computer running on a server in the data center The virtual com puter would be accessed from thin client devices Thin client devices are small inexpensive trimmed down devices which use very little power They function as a regular PC but lack a typical hard drive with software installed directly on them Instead the desktop runs from a server located in our data center The benefits of using a virtual desktop environment include e Thin client devices are more energy efficient e Thin client devices last longer than traditional desktop computers e Desktops can be set up in less time than a traditional PC e New software deployments are much quicker e Sensitive data is stored in the secure data center reducing security risk e IT costs are reduced due to fewer technical support issues While VDI saves on the desktop hardware these benefits come with a cost Server infrastructure is required as well as additional software licens ing costs for VDI Mi
18. e listed below Live edu Training Email Migration Moving from RoyalMail to Live edu we have of fered training to faculty and staff for a more fluid transition Now com pleted we have moved our focus to training for other Live edu issues Calendar CorpTime Oracle Calendar has been replaced with the Calendar in Live edu Using Outlook 2010 and Outlook Live Outlook Web App we have been training faculty and staff since April 2012 in the use of these new calendar products Shared Mailboxes Classes were conducted in April and May 2012 for users of Shared Mailboxes These are mailboxes shared by department members and managed as a group for efficiency SANS Computer Security IT Services conducted a contest in late 2011 for staff and faculty to facilitate viewing important com puter security videos The program brings awareness to the individual as the target of ID thieves and other bad players The contest awarded a new iPad to a randomly selected winner from all those who had completed the video program Although par ticipation was good IT Services has again offered the contest to all those who have not completed the video training or who have never begun the process This second round ends on May 30 2012 Identity Finder Training is offered in Identity Finder the security program that can scan our computers for sensitive in formation usually referred to as PII Personally Identifiable Information and help
19. fices will then be assessed There is still much work to be done and challenges to overcome with VDI especially regarding software licensing That being said a lot of prog ress has been made in a short period of time Further research needs to be done on licensing specialized software packages currently being used across campus IT Training Website www scranton edu IT_ Training Summer Projects for IT Development and Applications by Cindy Hricko Assistant Director ITDA ITDA staff is learning new tech nologies such as the Grails framework and Groovy for Banner 9 and tech nologies tied to the LifeRay Portal Framework for Luminis 5 Weare also concentrating learning efforts on the ARGOS reporting tool and mobile technologies A student services mobile web app is being developed by ITDA which will allow students to check grades course schedule and more The custom mobile web app will be inte grated with the Univer sity of Scranton s current mobile app ITDA will be embarking on a project this summer with Public Relations to transition our www scranton edu Web site to responsive design to accommodate a multitude of screen sizes and refresh its code ITDA is developing a Dynamic Web Form system to give departments on campus the ability to create and publish Web pages containing pay ment forms It will stream line the Web form development process for customers by using a combination of self service data fiel
20. ically in sev eral areas including the enhancing of teaching and learning the design and implementation of process im provement and the development of business analytics to aid in decision making The bottom line is that IT is changing rapidly and that we are continuing to adapt to the changes to contribute to the University s mission and goals Technology Support Center 941 HELP 4357 Science Center Update by Jason Wimmer Instructional Technology Manager Construction continues for Phase II of the Science Center project and things are progressing very well The A V cabling has been run for the new classrooms and Vistacom plans to be onsite beginning the classroom installs in early June Around the time Phase II is completed we will be scheduling Vistacom to clean test and maintain the class rooms associated with Phase I as part of the service contract In conjunction with the Science Center Project several mem bers of the PIR division are working to get Lecture Capture operational It is the intent of the group to have the system operational in a test pilot environment in June and the production environment operational in time for the Fall Semester TIP In Outlook 2010 Ctrl drag a Calendar item to copy it to another date The copied item will assume the new date and time Just drag the item to move it to another day time Sunday Monday through Thursday Saturday Tech Updates Set for Brennan Hall by
21. o be additional hours staffed at the Technology Support Center through the first week of the semester to help students i Baoffi Eo Thanks for Completing the Tech Qual Survey by Robyn Dickinson Assoc VP Deputy CIO PIR During the summer of 2011 faculty and staff were invited to complete the Tech Qual Survey This survey asks for feedback on their expectations and satisfaction with information technology services provided by the Planning amp Information Resources Division Results showed that overall expectations for information technology services have risen since the last time we participated in the survey in 2008 Staff reported that we are meeting their minimum ex pectations for information technology services while faculty reported that we are not meeting their minimum expectations particularly in the classroom Primary areas of concern for both groups were e Campus wireless network e Classroom technology e Customer Service Throughout this academic year discussions were held within our division and with groups across campus such as the Information Resources Advisory Committee IRAC University Planning Committee the faculty Technology Advisory Group and the academic Deans to further understand the results and to develop next steps to address the issues identified These conversations will continue as we update our division tactical plan in the coming months This year additional funding was sought
22. ojects can be found within the Implementation Pipeline at the initialization phase in full execution or nearing closure 2012 Project Portfolio Pipeline Divisional Projects Departmental Project Portfolios Systems Database Applications Upgrades SS SS ES SST Systems Departmental Projects Mobile Applications Learning Management System ANGEL Replace Network Infrastructure Departmental Projects Lecture Capture Loyola Science Center ampus Wireless Upgrade ERP Loyola Science Center Phase RoyalCard Service Upgrade LIVE EDU Email amp Calend Identity Management System Business Continuity Disaster Recovery Plan University of Scranton Project Management Office May 12 2012 Summer Classroom Updates by Jason Wimmer Instructional Technology Manager Once again OIT will have a very busy summer We will be upgrading twenty classrooms across campus The renovated classrooms will be better equipped for digital technologies The upgraded classrooms will include a new control system that will provide OIT with the ability to re motely support the classroom if there is a problem The rooms will also be equipped with a new projector and document camera along with a cable cubby that will neatly house cables to connect external devices Email Project Update by James Francescelli Director IT Services continued from page 1 local email Detailed instructions were also created for mobile device sup port A comprehensive t
23. pgraded from Version 10 to 11 Be sides a nicer look and feel Version 11 provides new administrative features which will allow us to finish migrat ing Project Tracking to Footprints and standardize on one system for IT service requests ITDA will also be developing analytical and metrics re ports by linking the ARGOS reporting tool to Footprints mySQL database ITDA has been working on the Active Directory Project over the past several months supporting the MS Live edu implementation To help facilitate future phases of this imple mentation as well as other projects based on Active Directory ITDA is de veloping an application to update the organizational groups from Banner to Active Directory Training Tip You can find additional training information about many of the technology related initiatives from the university by navigating to IT Services website www scranton edu IT_Training Live edu Identity Finder CMS SANS Security IT Training by Jack Williams IT Training Specialist IT Services offers training in a va riety of subjects involving many uni versity initiatives We offer classroom training for topical subjects such as our new Live edu environment Our website includes content used in the classroom as well as documentation on various program setups ranging from setting up your mobile device to how to configure your email and calendar Some of our current train ing offerings ar
24. r an iOS update to install incorrectly on any iOS device and render the device useless A de vice that experiences failure during the iOS update can be easily restored if care was taken prior to the update to backup the device and transfer purchases Apple offers plenty of additional resources for as sisting you with iTunes your Apple ID and your mobile device For additional information please consult your device s user manual http support apple com man uals and refer to the following URLs iTunes Store Authorization and deauthorization http support apple com kb HT1420 iOS How to update your iPhone iPad or iPod touch http support apple com kb HT4623 iOS How to back up http support apple com kb HT1766 In Outlook 2010 Calendar TIP You can remove a name from your auto complete list 1 Start typing in the To field and notice there s a delete icon on the right 2 You can empty the list by going to File gt Options gt Mail 3 In the Send Messages area note Empty Auto Complete List button By Rob Kennedy Senior Instructional Technologist Digital signage at the University of Scranton con of an 800x600 JPG or PNG file If the content is cre sists of 52 display monitors located throughout the ated in PowerPoint simply click Save As and select campus Many University departments are currently the JPG option using the system including Admissions Student Af fairs KSOM PIR CTLE CAS CPS
25. raining site with instructional roadmaps documenta tion and training information has been created and continues to be enhanced http matrix scranton edu pir its its training shtml Early in the process we provided users with information through IT Fo rums web sites IT Matters Bboard RoyalNews and multiple Information Ses sions All users were provided access to the migration schedule and allowed to submit request to change their respective conversion date This proved helpful to several faculty and staff who rescheduled their email conversion to be ata more appropriate time The campus community adapted to the sched ule and email changes with great success In preparation for the email migration MS Office 2010 and Transend Mi erator were pushed out to all campus systems Kbox was used to deploy this substantial application across campus To make this conversion as easy possible a two step training program for Live edu was developed and is offered multiple times each day Class room training is offered in two sessions PREP which will prepare users for the steps involved in the migration process and USE instructs users on the Outlook Live program itself The training offered to faculty and staff has had more than 530 registrations The actual conversion of email accounts moved very quickly All student accounts were successfully migrated to the Live edu email system on De cember 19 2012 Nearly 11 000 student accounts were migrate
26. re with options in the future for outsourced man agement using the Blackboard One service New point of sale hardware will be installed throughout Dining Services locations including solu tions to handle transactions over the campus wireless network to enable operations in locations not previ ously serviced by the wired network such as outdoor venues New activ ity reader hardware will also replace legacy reader hardware Most exte rior card access readers vending and copy reader hardware will remain unchanged but opportunities will be available to support near field contact less technology in the future The upgrade project team will in clude Ron Skutnick serving as project manager Ray Rignanesi serving as system manager Lisa Notarianni and Steve Gilbody will serve as backup administrators and Mark Fischetti will serve as the card system technician Bob Collins will be serving as the project sponsor and will coordinate issues impacting the systems database and network teams The Technology Support Center will continue to provide carding and support services Blackboard will be ap pointing a full project management team as well including plan ning implementation testing train ing and quality control for this sub stantial project The project team is currently refining the upgrade project plan and timeline with a Go Live date of December 20 2012 The new Trans act platform will enhance campus security an
27. right click on Calendar or the reverse and choose Open in New Window When No responses are needed When a meeting is set that does not require responses from recipients in the Meeting Send box select Response Options from Ribbon remove check mark from Request Responses Add recipients to meeting If you add new recipients to an already created meeting do not send an individual email Include any new members in the TO field and Send Update That way all members will receive updates and chang es and responses as a group Include agenda or other file in Meeting Request As an added feature of your meeting request you can add a file a screenshot or agenda in the body of your message area Simply select the Insert menu on the ribbon and choose from the many options listed Remove it right If you receive a meeting cancellation in your Inbox click Remove from Calendar to remove the meeting from your calendar Deleting the cancellation from your Inbox won t remove the meeting from your calendar For much more information on Calendar visit our website www scranton edu IT_Training
28. tion on several levels Virtualization of applications meaning that software is served from either a private or public cloud facilitates the consumer ization of IT movement or what some refer to as BYOD Bring Your Own Device This is currently happening with the onslaught of mobile devices such as ipad tablets and the prolifera tion of iphones and droids on campus BYOD introduces a myriad of other is sues to be dealt with including owner ship security and the mere diversity of devices to be accommodated on the campus network We are currently contemplating a BYOD strategy for the campus There is also an intense interest on risk management Fueled by height ened risks for all enterprises that are the targets of identity thieves as well as the introduction of new laws and regulations much more attention is being concentrated on issues of secu rity privacy and business continuity Education and policy development highlight mitigation strategies to deal with these issues But everyone on campus must become more aware of the dangers at hand and how their own behavior as users of informa tion services must reflect caution and careful stewardship of the campus resources that are entrusted to them This only scratches the surface of the current IT issues landscape we and other college campuses are dealing with Much more to come in future editions of this newsletter On amore positive note we see IT contributing strateg
29. to continue the campus wireless network upgrade that work is happening and we expect to complete all of the buildings on campus this summer We are currently seeking additional fund ing to increase the overall budget for classroom technology replacement and working with the Kania School of Management on a proposal to upgrade the classroom technologies in Brennan Hall Related to customer service we are continuing to identify and add resources at the Technology Support Center in order to increase our ability to resolve problems upon first contact We are also identifying and adding content to our training services and will be work ing with IRAC in the fall to define an IT Service Catalog including service level agreements between our division and our campus customers We want to thank everyone who took the time to complete the Tech Qual Survey The feedback that you provided is helping us to improve our services to you TIP In Outlook 2010 Calendar always respond to meeting requests from your Inbox not the calendar item Staff Changes Announced Bob Klem moved to the position of Applications Administrator II in January Rose Ann Jubinski was hired as Business Applications Analyst in April Jason Wimmer was hired as the Office of Instructional Technology Manager Zachary Coffey has resigned from the Part Time Computer Technician position to take a full time position at a local technology business Updating your iPhone or iPad

IT Matters - The University of Scranton

Contents

Download Pdf Manuals

Related Search

Related Contents