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HSE _ HAS ~ User Manual

1. Step 2 Figure 8 Concrete Wall Hole Dm HSE HAS 15 HSE HAS 15 LHS HSE HAS 25 HSE HAS 25 LHS 380 180 e Water heater must be located within 3 1 2ft approx from a 230V electrical outlet with proper grounding e Make sure that the wall can withstand at least twice the weight of the water heater when completely filled with water Figure 7 fe Smith BAG Solid Concrete Wall 3 1 2 ft ay SR e Insert the Expansion anchor into the hole Step 1 e Place the Hanging screw over the Expansion anchor and tighten the Hanging screw by rotating it till it gets fixed steadily Step 2 Figure 9 Expansion anchor q EH Concrete x Hole Hanging fN Screw CET GG CAN Concrete Wall e Place the water heater on the Hanging screw through Installation bracket Tug down wards on the water heater to ensure that the water heater is fixed steadily Figure 10 Installation Bracket L Hanging ta EELLANE N nat Water Heater 44 DANGER Hot Water is dangerous especially for the young children the aged or the disabled The water heater allows you to control the temperature of your hot water Water temperatures over 52 C can cause severe burns instantly or death ae from sca
2. and regional regulations Power of 1 valid service is applicable for calls registered at A O Smith call centre before 4 p m only 17 Warranty Card Customer Copy to be retained by the Customer Invoice Number Dated Unit Serial Number Model Capacity Customer s Name and Address Ph Mobile E mail Dealer s Stamp and Signature Warranty Card Company Copy to be sent back to the Company Invoice Number Dated Unit Serial Number Model Capacity Customer s Name and Address Ph Mobile E mail Dealer s Stamp and Signature Service and Maintenance For Service needs Please contact our A O Smith Toll Free Number 1800 103 2468 SMS us 91 99410 32468 E mail us aosmithcs aosmithindia com Registered Office A O Smith India Water Products Private Limited formerly known as A O Smith India Water Heating Private Limited Plot 300 Phase Il KIADB Industrial Area Harohalli Kanakapura Taluk Ramanagara District Karnataka 562 112 India e Toll Free No 1800 103 2468 Website www aosmithindia com CIN U31909KA2006PTC040282 19 fe Smith Innovation has a name Part N0 331581 000 R1 Date 03 06 2015 Manufactured by A O Smith India Water Products Private Limited formerly known as A O Smith India Water Heating Private Limited Plot 300 Phase II KIADB Industrial Area Harohalli Kanakapura Taluk Ramanagara District Karnataka 562 112 India Toll Free 180
3. country to our Toll Free Customer Care No 1800 103 2468 Or Factory Address A O Smith India Water Products Private Limited formerly known as A O Smith India Water Heating Private Limited Plot 300 Phase II KIADB Industrial Area Harohalli Kanakapura Taluk Ramanagara District Karnataka 562 112 India CIN UJ1909KA2006PTC040282 About A O Smith A O Smith India Water Products Private Limited was established in 2006 Since then the A O Smith team has conducted numerous focus group studies and spent endless research hours determining what India wanted in a water heater Backed by 75 years of proven technological advances A O Smith India has created a stylish design with features demanded by the Indian consumer The A O Smith plant with manufacturing facilities spread over 76 000 sq ft is located on 20 acres just outside Bengaluru in the KIADB Industrial Area Harohalli The India operations is the 16th A O Smith manufacturing facility worldwide In 2013 additional 150 000 sq ft was added in Bengaluru factory A O Smith s India plant has extensive engineering and technical resources and has the latest technologies incorporated A O Smith is the first manufacturer to invest in and produce glass lined water heaters in India Today A O Smith Corporation is one of the largest water heater manufacturers in the world and is a global leader in innovative technology and energy efficient solutions What s i
4. the water heater or connect a Discharge tube from Multi function Safety valve to nearby drain Refer Fig 13 Note Call Customer care centre on 1800 103 2468 14 Figure 22 Thermal Cutout Thermostat ag oe Green Red 9 Green ligh on E S Black Element Green Yellow PEC Tank Body 15 Warranty Product Warranty Your A O Smith water heater is warranted against defects arising from faulty design workmanship and materials for a period of 24 months from the date of the invoice subject to the following conditions L 10 11 YEARS Warranty on tank The customer will notify the Company promptly about defects noticed and give the Company or its Authorised service provider adequate opportunity to inspect test and remedy them for which the customer will deposit the goods if necessary with the Company s Office Authorised service provider along with the original invoice Special warranty from the date of purchase is only 4 applicable for the below mentioned components Ext ari ended Tank 7 Years Warranty Glass Coated Heating Element 2 2 Years Register your product with Rest of the parts 2 Years the A O Smith Customer Inspection and Test Report of the Company s Office Care Centre 1800 103 2468 Authorised service provider will be treated as final and within 60 days of purchase binding under the warranty for determining the defec
5. 0 103 2468 Website www aosmithindia com CIN U31909KA2006PTC040282
6. AO S m h Water Heater Innovation has a name HSE HAS 15 and 25 Litres Mi Smith Superior quality Longer warranties EXPERT COMPANY SERVICE www aosmithindia com Toll Free No 1800 103 2468 or i SMS us 91 99410 32468 or 4 HOUR RESPONSE g ai pe aa E mail us aosmithcs aosmithindia com Monday to Friday 9 am to 8 pm Saturday amp Sunday 9 am to 6 pm For calls registered at A O Smith call centre before 4 pm only User Guide fe Smith Innovation has a name Congratulations And welcome to the A O Smith family We would like to thank you for the trust you have shown in choosing an A O Smith water heater You can be sure it will live up to your expectations Thousands of delighted users all over the world trust A O Smith water heaters for their families This user guide will introduce you to your water heater Follow the instructions carefully and look forward to enjoying long years of trouble free service A O Smith is a company known for its innovative technologies and energy efficient solutions Ours are the only water heaters with the Blue Diamond Glass Lining for the inner tank This cutting edge technology prevents sediment and scaling fights corrosion and extends the life of your water heater Our customer centric approach manifests itself in many other ways too If you need any information or assistance with your water heater just call us from any phone anywhere in the
7. C to 752C Thermal Cutout If the water temperature exceeds the highest preset level the thermal cut out cuts off the power supply to assure safety Multi function Safety Valve The Multi function safety valve is designed to automatically relieve and discharge water in case the pressure overshoots the preset limits Note A O Smith reserves the right to amend or modify the specifications and features at any time as and when required without any prior notification During Installation Do not install the water heater where there is Do not install the water heater where water direct sunlight or rain It is has to be installed splashes on the water heater indoor only Figure 4 Figure 3 pn CAUTION M Smith Before installing ensure that the following tools are available Tools Required Figure 5 Adjustable Wrench Teflon Tape Ruler N or Co Bubble Level Indicator Measuring Tape Hammer Impact Drill Tool Mounting the Water Heater e tis recommended as per IS302 1 to have 6 inches clearance from wall e Select a place to mount water heater horizontally with water connection at the bottom Figure 6 a a a a Water heater e Usea drill bit with diameter of 12mm to drill 2 holes at least 90mm deep in the wall Step 3 The two holes should be aligned horizontally The distance D between 2 holes is given in the below table
8. ct he has an option to call our Customer Care Centre and get A O Smith water heater unit serviced on actual basis i e by paying the Labour Cost and Spares needed to attend to that Service or Complaint Call at the prevailing Company rates Such service will be rendered by the Company in towns or places where the Company has its Authorised service providers In case of product repair after warranty by Authorised service provider all expenses of transporting the goods to and from the Authorised service provider shall be borne by the customer directly If during such service it is necessary for the Company or Authorised service provider to replace or repair defective components or parts the customer shall be required to pay for the same as per the Company s prevailing price list Jurisdiction The courts of competent jurisdiction at Bengaluru Karnataka shall have exclusive jurisdiction over all matters arising out of any disputes in relation to the product Expert Company Service Power of 1 L 2 Different models has different service delivery levels Service level mentioned for particular models are applicable for M etros and A Class Cities e g Delhi and NCR Bengaluru Hyderabad Kolkata Pune Goa Cochin Chennai Chandigarh and Ahmedabad Service level deliverables are valid up to city municipal limit only Service level may differ in case of public holidays and unavoidable conditions due to natural climate any political
9. ded hoses Flexible Hoses having a minimum pressure rating of 8 Bar and hoses should be compatible for hot water applications Connect the cold water pipe to the inlet Blue Sticker Connect the hot water pipe to the outlet Red Sticker Attach the Discharge tube to Multi function Safety valve as shown in Installation Diagram Fig 14 4a CAUTION Make sure a suitable Teflon tape is used for all plumbing connections to prevent leakage Use only Nylon Stainless Steel SS braided hoses Flexible Hoses having a minimum pressure rating of 8 Bar and hoses should be compatible for hot water applications Failure to follow this instruction can result in property damage 10 Operation Filling the Water Heater Tank 1 Open a nearby hot water faucet to permit Figure 15 air to escape 2 Open the cold water inlet valve fully filling the water heater and the piping 3 Close hot water faucet when water flows 4 Check all the connections to see if there is any leakage In case of a leakage drain the water completely repair the leaking joint and then refill the water heater 4a CAUTION This water heater should not be operated with insufficient amount of water Failure to do so may result in damage to the water heater and injuries to the user This will also make the warranty null and void Once the Mounting Multi function Safety valve Plumbing and Water filling is completed then only the power supply should be swi
10. e to good practice for operating and periodic maintenance of the A O Smith HSE HAS water heater Do not operate the water heater before reading the user manual Please follow instructions in this manual to ensure personal safety and proper operation of this product Always install operate inspect and maintain this product in accordance with all applicable standards Please store this user manual carefully for any future reference General Safety Your safety and the safety of your loved ones is paramount There are several safety related messages in this manual which have been provided during various steps such as the installation operation and maintenance of your HSE HAS water heater These messages point out potential hazards and also educate on how to reduce any potential risks Please always read and follow all safety messages as provided in this user manual This is the safety alert symbol This symbol alerts you to potential hazards that can hurt you and others All safety messages will follow the safety alert symbol and either the word DANGER or WARNING A DANGER Indicates an imminently hazardous situation which if not avoided will result in death or serious injury Indicates a potentially hazardous situation which if not avoided WARNING could result in death or serious injury wwe ndicates a potentially hazardous situation which if not avoided may 4 CAUTION CAUTION HAAN ai result in minor or modera
11. ian This will ensure your water heater works efficiently for longer time The service life of the Anode is determined by the quality and quantity of the water flowing through Therefore it is recommended to have the anode inspected periodically 16 General Terms of Warranty e WN The goods shall mean the goods described in the purchase agreement The customer shall mean the original purchaser under the purchase agreement The Company shall mean A O Smith India Water Products Private Limited The Purchase Agreement shall mean the General Terms and Conditions of Sale agreed upon by the customer and the Company as printed on the Invoice Invoice shall mean the Invoice issued for the Unit by the Company or Authorised Dealer to the customer describing the goods and indicating inter alia the total purchase price thereof the name of the customer and the place where the goods are to be installed User Guide shall mean the instructions for installation leaflet published by the Company and delivered to the customer Note Follow any one for registration of the Extended Warranty Call our dedicated Customer Care Centre 1800 103 2468 To register for the warranty details of your water heater visit www aosmithindia com Post Warranty 1 2 The customer may be offered a yearly Service Contract at the prevailing Company rates and terms In case the customer does not wish to enter the Service Contra
12. lds Do not leave a child or an infirm person in the bath unsupervised alding Connecting Multi function Safety Valve Wrap the threaded of the cold water inlet Connect the Multi function Safety valve to pipe with Teflon tape in clockwise cold water inlet pipe and rotate it in direction clockwise direction till it gets fixed Figure 11 Figure 12 Connect one end of the discharge tube to the Multi function Safety valve and connect the other end to the drain Figure 13 Multi function Safety Valve Discharge tube ToDrain m3 Note The Multi function Safety valve may drip during the usage of the heater As the water is heated it expands and tries to flowback through the inlet pipe but is prevented by the presence of the non return valve Hence water may drip from the Multi function Safety valve Therefore a Discharge tube is given from the valve tip to a nearby drain To avoid dripping it is recommended to install non return valve at a distance of atleast 40 feet away from the inlet of the water heater 4a CAUTION The Multi function Safety valve should never be removed or blocked by any means to prevent it from dripping or releasing the excess pressure inside the heater Failure to do so may result in damage to the water heater and injuries to the user This will also make the warranty null and void Discharge tube should be installed downwards without any loops folds or knots Ensure that the free end
13. m Figure 1 Right Hand Side Inlet Outlet Models Left Hand Side Inlet Outlet Models fe Smith Front view Note Image may vary from the actual product fe Smith With Service Cover Note The above image shown is Left Hand Side model Item Description 1 Cold water inlet pipe with diffuser Hot water outlet pipe 5 mema 7 Redsticker o 10 Thermal Cutout 11 nsaan sea FE EM 5 6 EZ E EM EN EN Without Service Cover Key Features Blue Diamond Glass Lining Blue Diamond technology increases the life of the inner tank The lining is stronger and more corrosion resistant than any other in the industry Glass Coated Heating Element Scale and sediment build up on the surface of the element can lead to premature failure A O Smith Glass Coating helps to prevent scale formation and extends the life of the heating element Anode Rod The tank has an anode rod which has stainless steel core that is designed to protect the tank from corrosive elements The anode rod uses a special cathodic action to fight these elements and thus prolong the life of the water heater Temperature Control Knob The temperature control knob allows you to set the temperature anywhere between 25
14. n the box Electric User Guide Wall Mounting Water Heater Accessories Multi function Discharge Tube Safety Valve Contents Read Before Operation 1 General sisemisi 2 SPECIFICATIONS ma ABAKA 3 Key Features aa NA NAGA ATENG NAAATGS 5 Safety PrecaubloNSi aNG 6 Installation nG NGAA AGA 6 Connecting Multi function Safety Valve 8 Connecting to Water Supply 10 Operatl0N mama AANGAT EuN EnEn 11 Troubleshooting Lama AA 14 Circuit Diagkam aNG 15 Waranty nG 16 POFISGICEON isissencednidsnnsisdbiwnacadovanbransucnniabiiinisvebnawciednsansnabusexansitonns 17 Expert Company SEMVICE saa GAGANA ANA 17 Service and Maintenance 2020000ena nananana naaa nananana naaa na nananana 19 Read Before Operation On Receipt It is our policy to promote safe delivery of all orders This product shipment has been thoroughly checked packed and quality certified before leaving our factory Visible Loss or Damage If any of the goods called for on the bill of lading or express receipt are damaged or the quantity is short do not accept them until the freight or express delivery agent makes an appropriate notation on your freight bill or receipt Concealed Loss or Damage When a shipment has been delivered to you in apparent good condition but upon opening the packaging if any loss or damage has taken place while in transit inform the carrier s agent A O Smith representative immediately About this manual This manual is a guid
15. nding on the actual water temperature inside the inner tank of the water heater Heating mode Standby mode When the actual temperature of the water After the water heater reaches set temperature is less than the set temperature it enters it will enter into the Standby mode due to the into Heating mode The Heating indicator thermostat cut off and the Power indicator lamp lamp glows as shown in Fig 19 glows and Heating indicator lamp switch off as shown in Fig 20 Figure 20 as ae Heating indicator indicator lamp lamp Heating indicator lamp lamp When the temperature of the water drops by 5 C from the set temperature due to usage of water the water heater again enters into the Heating mode 12 Draining the Water Heater Tank Whenever the water heater is not used for an Figure 21 extended period unplug the unit and drain If it is below freezing temperature you will need to unplug the unit and drain it 1 Switch OFF the electric supply to the water heater 2 Openthehot water faucet until the water runscool Multi function Safety valve port 3 Closecold water supply Discharge niedhawe tube Discharge 4 Drainthewater bylifting the Discharge Lever Lever of the Multi function Safety valve upwards Fig 21 44 CAUTION Please turn off the power supply to the water heater prior to draining the water heater 13 Troubleshooting The water heater may not operate as desired if u
16. of the Discharge tube is placed over a suitable drain and away from the users Discharge tube is provided to release the discharge from the water heater through the Multi function Safety valve in case excessive pressure is developed The contents of the discharge from the Multi function Safety valve may be hot and may cause burns to the users and damage nearby objects if not properly routed to a drain It is recommended to operate the Discharge lever in the Multi function Safety valve on a regular basis to ensure that there are no blockages and also to remove any lime deposits that would have been formed inside the water heater Ensure that the water heater is in power OFF condition when the Discharge Lever is being operated Ensure that the water is filled completely in the water heater before switching it ON Connecting to Water Supply Figure 14 Installation Diagram Right Hand Side Inlet Outlet Models Refer page 3 Multi function Safety Valve Discharge Lever Smith Flexible Hose Discharge Tube 1 To Drain go Hot Water Tap Cold Water Tap Left Hand Side Inlet Outlet Models Refer page 3 Multi function Safety Valve fe Smith a Discharge Tube lu To Drain Hot Water Tap Cold Water Tap Flexible Hoses to be procured by the customer not part of standard product Make necessary plumbing with reference to the Installation Diagram Fig 14 A O Smith recommends Stainless Steel SS brai
17. sed incorrectly or there is a minor cause even though the product has no fault In these cases check the following issues to solve simple problems without the help from the Customer care centre If the problem does not solve after checking the following issues call Customer care centre Problems Possible Cause s Solution Power indicator lamp and No power supply to the water Turn ON electrical switch Heating indicator lamp heater does not glow Thermostat does not shut OFF Thermostat is not functioning 8 Call Customer care centre Improper thermostat calibration Call Customer care centre No hot water Thermal cut out switch open Call Customer care centre No power supply to the Check the power socket water heater Control circuit or internal Call Customer care centre wiring error Water temperature is too high Improper thermostat calibration Call Customer care centre Thermal Cut out trips Call Customer care centre Water heats slowly Heating element is not Call Customer care centre functioning Piping connection leaks Connection not sealed Re connect piping using Teflon tape Water leakage from product Leakage in tank or other parts Switch off power immediately and Call Customer care centre Water dripping from Non return valve is installed Install Non return valve at a Multi function Safety close to the inlet of the water distance of atleast 40 feet from valve during heating heater the inlet of
18. tched ON Connecting to Electrical Supply The power cord and plug are connected Figure 16 with this water heater Find a separate socket for power plug and make sure the socket is in firm contact with the plug Ensure that reliable earthing has been f done 4a CAUTION Connect the water heater using independent sockets do not use any adapters Use multimeter to check whether the live line and neutral line are not reverse to ensure complete safety Before installing the water heater confirm that the power of water heater matches electric meter capacity and supply wire The water heater should be earthed reliably It is prohibited to connect the earth wire to neutral wire or faucet water pipe 11 Temperaute Conrol Knob Right Hand Side Inlet Outlet Models Left Hand Side Inlet Outlet Models For For HSE HAS 15 and HSE HAS 25 models HSE HAS 15 LHS and HSE HAS 25 LHS models Figure 17 Figure 18 Switch on the water heater s power supply The Power indicator lamp glows Temperature setting Turn the Temperature control knob clockwise for the device to commence heating and change the set temperature The Heating indicator lamp will glow The set temperature increases if the Temperature control knob is turned clockwise Temperature can be adjusted from 25 C to maximum 75 C Recommended to keep Temperature control knob notch position always in medium or above level Modes There are two types of modes depe
19. te injury or property damage 4b WARNING DO NOT use this water heater if any part has been under water Immediately contact a Qualified Service Technician to inspect the water heater and contact A O Smith Service personnel to replace any part of the control system which has been under water Failure to follow this instruction can result in property damage serious injury or death Important These instructions have been written as a guide for the proper installation and operation of your water heater A O Smith will not accept any liability where these instructions have not been followed However for your safety and to avoid damage caused by improper installation it is recommended that water heater must be installed by a Qualified Service Technician Before proceeding with the installation instructions 1 Inspect the water heater and its component parts for possible damage Do Not install or attempt to repair any damaged component parts If you detect any damage in the water heater please contact the dealer where the water heater was purchased or call A O Smith Customer care Verify that the voltage being supplied corresponds to that which is marked on the water heater manual Specifications HSE HAS 15 HSE HAS 25 HSE HAS 15 LHS HSE HAS 25 LHS Water head mere O Dimensions Right Hand Side Inlet Outlet Models Left Hand Side Inlet Outlet Models mi Bimm 604 s log 0 2 0 4 Cimmi D mm E mm F m
20. ts and you will get an extended repairs alterations required or carried out or certifying warranty on the element working of the goods thereafter from 2 years to 4 years The Company or its Authorised service provider will be entitled to retain any defective part replaced under the warranty The Company s liability under the warranty will be limited only to defects which occur under conditions of proper installation normal operation and under proper use It excludes defects occurring because of abuse faulty care or maintenance and repairs alterations to product or the parts by unauthorised person The water heater should not be operated without water inside the tank This will make the warranty null and void In case of dry heating water heater operated without water inside the tank if the water heater or any component of the water heater is damaged then it will be repaired changed on a chargeable basis After any repair or part replacement in the water heater the basic warranty continues as per the actual date of purchase Components subject to wear such as Anode are not covered under this warranty The customer will have no claim under this warranty in respect of any personal injury damage or property or consequential damages or for utilisation of the goods not in accordance with the user guide The inner tank and Heating element need to be cleaned for any deposits scales periodically from a Qualified service technic

HSE _ HAS ~ User Manual

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