i-Guide + DIGITAL VIDEO RECORDING (DVR)
Contents
1. can t see the entire program title in the listings grid Some program titles are too long to fit in the space provided in the grid Y ou might see to indicate there is more to the title For example Third Rock From the Sun might look like Third Rock Check the Instant Information area at the top of the grid for program title and other valuable information including rating actors start end times etc What is the graphic bar that appears when I change channels The Flip Bar appears for a few seconds as you re changing channels to provide important information about programs You will find the name of the current program start and end times channel number and a promotion on the left side of the bar For more in depth information on a program press INFO on your remote Also use the OK button on your remote to change to Mini Guide Then use the ARROW buttons to see what s on other channels and at other times without missing the program you re currently watching How do I get information on programs Prevue s i Guide provides detailed information on programs as well as movies and sporting events W hile in a listings screen or while tuned to a program you can access information by pressing the INFO button on your remote Information includes program details like actors ratings and a brief program synopsis Y ou can also set Reminders place Parental Locks order Pay Per View movies and sporting events and see other2. times the program is airing To remove the information screen and return to watching television press the EXIT button on the remote What is the red light on my box and or what is the envelope on the screen Occasionally your cable provider may send a M essage to let you know of new services and special promotions To read the message go to the M ain M enu and select M essages Y ou can keep or delete the message once you have read it How do I set my digital audio language Not only can you choose the language that displays in the on screen commands and help text but you can also change the secondary digital audio that is available with certain networks and programs Choose Audio from the Setup M enu and change the default setting Choose from English Spanish Portuguese or French This feature is only supported on certain digital channels that provide secondary audio If the chosen audio language is not available the default audio language will be heard What if I forget my Parental L ocks Purchase PINs A You must call your local cable company to have these PINs reset All of the PINs will be cleared Upon Q A completion you will need to re enter all PINs Why can t purchase this Pay Per View program There are several things that could restrict Pay Per View ordering Step 1 Check to make sure the phone line is plugged in Step 2 You may have inadvertently made too many Pay Per View orders Y ou may have to c
3. do so by marking the programs to be deleted when space is needed When the record space is full the oldest recordings will be deleted first If you do not want the DVR to automatically delete certain recordings you can mark them so that they are only deleted by you Controlling Live TV How long can I pause live TV A Youcan pause up to 90 minutes of standard digital programming less with analog and HD programming How far back can rewind live TV A Youcan rewind up to two hours of standard TV programming or as long as you were tuned to the same channel Q Canl use Instant Replay A Yes If your remote control is equipped with a REPLAY button press it to instantly replay the last 15 seconds of the program If there is no REPLAY button use the PAGE button on your remote Q If I m watching a program in progress and want to record it can record from the beginning No Currently the DVR begins recording at the point in the program you pressed RECORD Q How can catch up to the live point of a program after I ve paused it Press the LIVE button if available Or you can FAST FORWARD to the point of live programming The on screen indicator will display LIVE Troubleshooting Why doesn t the set top box respond when I press the keys on my remote M ake sure your remote is in the Cable mode Press the CABLE button on the remote Q If the power goes out do need to reset my Parental Locks and Purchas
4. ame label and will be listed beginning with the most recent recordings first as default To change your view use the left and right arrow buttons on your remote to View by Date View by Channel or View by Title You may also modify the priority assigned to a series using the Series Priority List Managing Scheduling Conflicts If you schedule more than two recordings for the same time you will see a Scheduling Conflict screen that allows you to choose between a previously set recording and the new recording that is conflicting Individual recordings always take priority over series recordings when there are scheduling conflicts In case of a scheduling conflict between two series programs additional icons will appear at the bottom of the Scheduling Conflict screen to help you determine which program to record To give your new recordings the highest scheduling priority and to capture the most number of episodes for your new recording select HIGH The screen will show you how many episodes of the new series will be recorded and which episodes of the old series will not be recorded because of the conflict To move the new series back to the bottom of the scheduling priority list select LOW and the screen will refresh and give you revised results Select the RECORD icon to confirm your new settings Modify the Series Priority List To help you manage which series get recorded when there are scheduling conflicts your DVR automatically cre
5. ancel one before you make another order Step 3 You may have reached your credit limit Call your cable company and have them check your limit Q What if missed a Pay Per View movie event that ordered A In systems that provide impulse ordering capability you will not be billed for Pay Per View on channels that aren t tuned In systems that offer phone ordering you need to call your system to cancel Pay Per View orders Check with your cable company to confirm canceling procedures DVR and Digital Services Q Can record and watch two programs at the same time A Y es you can use the SWAP button on your remote to change from one to the other Q havea home theatre system Can I record a program in Dolby Digital 5 1 A As long as the program is being broadcast in digital audio the DVR will record the digital audio portion A Dolby Digital indicator will appear on the Flip Bar for programs that are broadcast in Dolby Audio Can I receive and record programs in High Definition with my DVR Yes As long as you have the DVR connected to a High Definition television HDTV you can watch HDTV programming as well as record it on your DVR Q What is the picture quality of recorded programs A The DVR records programs in the same quality in which they are broadcast F or example programs broadcast in HDTV format are recorded in HDTV quality if your DVR is connected to a High Definition television Broadcast qua
6. ates a Series Priority List The first series you set to record has the highest priority and is the program recorded in case of a conflict If there are no conflicts each additional series you set to record is added to the bottom of the list You can easily change the recording priority of the programs so that the programs of your choice are recorded in case of a conflict Select DVR from the M ain Menu or Quick Access M enu Choose SERIES RECORDINGS From here you can change your Series Recording Options by pressing INFO and selecting the options icon Note If you want to record two series recordings instead of an individual recording that airs at the same time you must delete the individual recording from the Scheduled Recordings List See Cancel a Scheduled Recording section View Your List of Scheduled Recordings Step 1 From the Main Menu select DVR Step 2 Select FUTURE RECORDINGS Step 3 Seea list of your future recordings Select a title to cancel the scheduled recording or modify the recording options The list is sorted first by day and time use the right arrow on your remoter to view future days Modifying Recording Options P revue s i Guide gives you flexibility to manage your personal video library Y ou can change your Recording Options at any time as often as you like Change Options for Scheduled Recordings From the Main Menu Select DVR select FUTURE RECORDINGS to see a list of your scheduled recording
7. d two programs at once Here are two basic examples While Watching a Show Press RECORD to record the program you are watching Press SWAP to switch to the other tuner and find the second program you want to record Press RECORD when you locate the second program you want to record From the Guide Highlight a program you want to record from any listings screen Press RECORD to set up the first recording Highlight the second program Press RECORD to set up the second recording Record a Series Your PVR lets you record multiple episodes of a program according to your preferences Y ou can set the PVR to record only new first run episodes first run episodes and repeats or all episodes When you set a recording from a Series Program Information screen you ll have an additional icon on the preceding Recordings Overlay Choose CREATE A SERIES RECORDING icon to specify your Series Recording Options Select the episode type to record such as first run only first run and repeats or all episodes Specify how many recordings to save Specify how long to save the recording until you erase it or until space is needed To access advanced series setup features like add minutes to the start and end times and specify which channels to record select the RECORDING OPTIONS icon Your Series Recordings will appear in the M y Recordings list with the show title as its label Multiple recordings of the same show will have the s
8. e PINs Favourite Channels Locks and Reminders A No These items will not be lost if the terminal loses its power Nothing happens when the ME NU button is pushed but can change the channel up and down If the terminal was just installed it takes approximately 15 30 minutes for the guide to be downloaded to the set top If after 15 30 minutes nothing happens unplug the terminal plug it back in and wait another 15 30 minutes If i Guide still does not appear contact your cable company can t see the edges of the i Guide screens Select the Adjust Screen Position option from the Setup screen Press the buttons until the arrows on the screen are centred The guide has locked up Neither the buttons on the remote nor the buttons on the terminal itself work Try unplugging the terminal and then plugging it back in This will reset the terminal and allow for data to be downloaded It will take some time for the information to appear If there is still a problem after the information has appeared call your cable company have no video a snowy picture or cannot tune to any of the digital channels M ake sure that all of the cable connections are secure and that the TV is tuned to the correct channel 3 or 4 Also make sure you are actually controlling the cable terminal press the CABLE button on the remote Why won t my remote control respond when I press a button Go through this quick checklist to determine the prob
9. e Touch Record Press RECORD on your remote any time while watching TV or while navigating through the guide Recording begins immediately at the point you pressed RECORD for programs airing now You can automatically schedule recordings for programs starting at a later time or date by pressing RECORD while in the listings Recording is scheduled to start at the program scheduled start time Some remotes are equipped with Instant Replay and LIVE buttons Record From Program Information When you highlight and select a program scheduled at a later time from the listings you will see an information screen Highlight the ACTION ICON and press OK to start a recording at the time the program is scheduled to start Manually Schedule a Recording Step 1 From the Main Menu select DVR Step 2 Select SET A RECORDING Step 3 Enter the start and end time for the recording enter the day to record and select CONFIRM Step 4 Select the channel you want to record Step 5 Select CREATE A RECORDING and confirm the recording To schedule a repeat recording for example to record multiple episodes of a program modify the recording options Record Two Programs at Once The Dual Tuner DVR allows you to set recordings for two different programs that air at the same time While recording two programs you can watch and control either program up to the point of live TV by using the SWAP button on your remote There are several ways to recor
10. erased if any of the following occur You turn off the DVR You change the channel You begin recording the program you are watching or another program to the DVR You watch more than two hours After two hours the DVR removes the earlier minutes of the recording so that the most recent two hours are kept in the temporary recording Recording capacity varies Recording and playback of High Definition programs requires DVR connection to High Definition television Recording buffer temporary hard drive will record as long as you stay tuned to the same channel Playback Controls Using the Video Control Buttons These buttons work similarity to your VCR controls Plus you have new DVR control features like Instant Replay Playback Controls Using the Remote Control Arrow Buttons The a 4 buttons on your remote control will also control playback when you are watching a recording in progress or while watching a recorded program Pause As you watch live TV and recorded programs press PAUSE and the video on your TV screen instantly freezes No more missing the climactic scene of a movie or the winning play of the game For programs you are watching live your DVR will remain in pause for up to two hours Press PLAY to resume play of the program Pause capacity depends on video format less than two hours for High Definition programming Rewind Want to review a portion of your live show It s a snap with DVR Pr
11. ess REWIND Press it again up to 4 times to increase the rewind speed REW REW2 REW3 and REW 4 will appear on screen REW is the slowest setting and RE W 4 is the fastest Fast Forward Press FAST FORWARD to move forward in the program Press it up to 4 times to increase the fast forward speed FF FF2 FF3 and FF4 will appear on screen FF is the slowest setting and FF4 is the fastest For programs you are watching live FAST FORWARD can be activated if you have paused or rewound the program Slow Motion Your DVR is equipped with slow forward and slow rewind functions to give you crisp and clear Slow M otion images Ever wonder what the referees are looking at when they review a controversial play Use Slow M otion to get an inside look To activate slow forward press PAUSE and then FAST FORWARD To use slow rewind press PAUSE and then REWIND To return to regular speed press PLAY Instant Replay With Instant Replay you can go back to see the last play of the game or replay the last scene of your movie J ust press PAGE on your remote to replay the last 15 seconds Press PAGE repeatedly to continue skipping back in 15 second increments Get Back to Live TV Anytime you pause or rewind a live program the show continues to be broadcast in real time To return to live programming press the LIVE button Guide TIP Using Parental Locks With DVR You can restrict viewing of recorded programs just like any other prog
12. i Guide DIGITAL VIDEO RECORDING DVR Imagine coming home to your own personal library of television programs movies and sports that you can watch whenever it s convenient for you It s TV for your schedule Pause live television Rewind and replay programs so you don t miss a beat Record up to 60 hours of your favorite programs and view them as many times as you want whenever you want Y ou can even record High Definition TV All without rentals tapes or returns DVR has made recording and watching your favourite programs easier than ever Powered by Prevue s i Guide now you can record your favourite programs and watch them at your convenience from your own personal video library stored on your digital set top box Y ou can even pause fast forward and rewind LIVE TV to playback the scenes you ve missed In fact your DVR is one of the first available that can actually record and play High Definition programming CONTROL LIVE TV Using your DVR with i Guide you can control live TV Anytime you tune to a channel the DVR begins making a temporary recording of whatever you re watching So you can pause if the phone rings REWIND the scene you missed and FAST FORWARD to skip what you don t want to watch Your DVR will record up to two hours of live TV The live TV recording is not a permanent recording unless you actually record it to the DVR s hard drive For live TV recordings the temporary recording will be
13. lem 1 Press the CABLE button on the remote to make sure it is in Cable mode Try using the remote again 2 Move to Step 2 if necessary 3 If the remote is still not functioning correctly press the CHAN button on the front of the terminal If the channel changes there is a problem with the remote control The batteries or the remote control itself may need to be replaced There are no listings in i Guide or the words To Be Announced appear in the listings screens This can happen if there has been a power failure or if the terminal was unplugged M ake sure everything is plugged in and running Wait 15 30 minutes as the channels and program data start to fill in have a message on my screen that says This feature is currently being restored What does this mean This screen appears if you try to access a feature that is not available because the set top box has not received all the necessary data This most commonly happens following a power loss have a message on the screen that says This channel should be available shortly W hat does this mean This screen will appear when you tune to a channel that is currently not available If the channel is not available after 15 30 minutes call your cable company What do I do if am stuck in a screen or menu do not understand and want to get out Y ou can always press the EXIT button to immediately return to watching TV You can also press the LAST button to back
14. lity may vary Q Can record Digital Music channels Yes you can record and playback Digital M usic However currently the playback controls Pause FF and REW are not functional for recorded digital music Can I record On Demand and Pay Per View programs On Demand cannot be recorded with the DVR Y ou may record Pay Per View programs like any other program Recording and Playback of Recorded Programs Q How many recordings can schedule for the future A There is no limit to the number of recordings you can schedule as long as you do not schedule more than one program to record at the same time and as long as you have available recording space Q What if the program want to record runs over its scheduled airtime such as when a football game goes into overtime How can make sure record everything A Change the Record Options for the program J ust adjust the start and end times for the recording to make sure everything gets recorded Q Can watch a program while I m recording A Youcan watch a previously recorded program when you are recording a live program If you are recording a live show changing channels will stop the recording Y ou will see a screen asking you to confirm you want to change the channel and stop the recording Q Can watch a show am recording before recording is completed A Yes You can either watch it in real time as it s being recorded or you can rewind the program you are cur
15. mming To make the most efficient use of PVR storage space follow these guidelines To Delete Recordings From the program information screen select the icon to delete the recording or select the icon to modify the DELETE PRIORITY For example you can tell the guide to delete the recording when space is needed Copy Recordings to A VCR Tape After you watch a recording decide to either erase it or keep it permanently by transferring it to a VCR tape When you copy recordings to a VCR tape make sure that the recording is displayed on the TV screen for the entire time the recording is being copied If you change channels or display other DVR guide screens during the copying process your tape copy will contain these images and you will not have a complete copy of the recording Step 1 Connect the CABLE OUT or OUT 1 TV connection on the back of the DVR to the CABLE IN of your VCR Step 2 Put a tape in your VCR Step 3 Access your list of RECORDED PROGRAMS Step 4 Use the a 4 buttons on your remote to highlight a program from your list of RECORDED PROGRAMS Press OK to select a program Step 5 From the information screen select to resume play from where you left off or select to restart from the beginning Step 6 Start recording when playback begins Step 7 As the recording plays it is taped to your VCR Note Refer to your VCR User M anual for specific instructions on using your VCR To help you manage your personal
16. ram If you schedule a recording for a program you have locked the program will be recorded however audio is muted and no video will appear while the program is recording A restricted notice will appear allowing you to enter your PIN to view the program during recording Once the program is recorded you can access it from your list if recorded programs J ust enter your PIN to view it Swap between Two Programs Because your DVR has two tuners it can temporarily record two programs at the same time one on each tuner The SWAP feature lets you toggle back and forth between two live shows while giving you full control of both While you are tuned to a program press the SWAP button on your remote Y ou will change tuners Now you can select an alternate program by changing channels or using the guide Press SWAP again to toggle between the two programs Note The SWAP button is the key to keeping the temporary recording for both programs If you change channels without using SWAP you will lose the temporary recording YOUR PERSONAL VIDEO LIBRARY Using your DVR with i Guide you can build your own personal library of programs movies sports TV shows whatever you want Follow the steps below to build and manage your personal video library Building Your Library Recording Programs Y ou can set and schedule recordings three ways with i Guide one touch record interactively by program and by manually scheduling your recording On
17. rently recording and watch it from the beginning while the recording continues Q Can makea VHS tape of a recorded program A Yes As you are watching a program you have recorded on your DVR you can record it to a tape Can set up my DVR to record every episode of a specific program title Currently your DVR will allow you to schedule recordings based on a program s airtime and channel Y ou can set a repeating recording such as every day or once a week However if the program you want to record does not air in the scheduled time slot the DVR will record whatever is airing at that time on that channel Guide Tip Use Title Search to find all air times for a particular title You can then set up individual recordings for any or all episodes no matter what time they re on Q Can schedule a recording for two shows airing at the same time A Currently your DVR can only record one program at a time If you try to schedule a recording at the same time in which you have scheduled another you will see a Scheduling Conflict message that gives you the opportunity to change your Recording Options Q Canl increase the Rewind and Fast Forward speed A Yes Your DVR will control rewind and fast forward at four speeds J ust press the REW or FF buttons up to four times The on screen indicator will tell you at what speed you are controlling playback Q Can set the DVR to skip commercials as it is recording No You can only fast fo
18. rward through commercials if you re watching a previously recorded program Q Can bookmark a program have recorded Yes When you stop playback of a recorded program it is still saved in M y Recordings To go back and resume play select the program and you can either play from where you left off or restart the program from the beginning using the Action I cons from the program information screen On occasion a recording starts a minute or two after the program has begun W hy The DVR timer is synchronized with the program guide If a broadcaster starts the program a minute earlier than the program guide s scheduled time the DVR will miss that first minute You can program your DVR to start early or end late by adjusting your Recording Options Only part of my program recorded W hy If the beginning of the program did not record you may have turned to it after the program began If the end of the program did not record the DVR may have reached its storage capacity before it was able to record the entire program Do Parental Locks work with DVR Yes Parental Locks restrict viewing of recorded programs If you schedule a recording for a program you have Locked the program will be recorded however audio is muted and no video will appear while the program is recording A restricted notice will appear allowing you to enter your PIN to view the program during recording Once the program is recorded you can access it from your lis
19. s Highlight a program title and press SELECT or INFO Select from the PROGRAM INFORMATION SCREEN Select the to change the RECORDING OPTION or select the to delete this program from your list of FUTURE RECORDINGS Use the left and right arrow buttons on your remote to change recording options Change the frequency of the recording such as every day or once a week Specify how many recordings to save Seta Save Until parameter either until you delete or automatically when space is needed Change the start and end time so that you catch every minute of a program even if it runs over From Listings Press GUIDE and select your scheduled recording in the listings Press SELECT or INFO and select the icon From here select to cancel the recording or select to modify the recording options Note A scheduled recording will begin at the indicated start time and channel you select The scheduled recording is not tied to the program title The PVR will record whatever program airs on that channel at that time even if the program you have selected does not air GUIDE TIP To maximize your storage space review the contents of your library regularly and discard the recordings you no longer wish to save Recording Starting Notice Before a scheduled recording begins a notice will appear onscreen giving you the opportunity to confirm or cancel the scheduled recording If you don t do anything when the recording is
20. scheduled to start the PVR will automatically tune to the channel and begin recording Live TV programming currently in the temporary recording will be erased once the scheduled recording starts Recording Stopped Notice Changing the channel during a recording will stop the recording Y ou will see a notice confirming whether you want to stop the recording and change channels or continue recording You can SWAP to watch live TV while continuing a current recording See Swap Between Two Programs section of this manual View Programs Stored In Your Personal Video Library Step 1 From the Main Menu select PVR then select M y Recordings Use the up and down arrow buttons on your remote to search through and highlight titles from your list of recorded programs Press SELECT to choose the program Step 2 From the information screen select to resume play from where you left off or select to restart from the beginning Step 3 To control playback while watching your recorded program use either the video control buttons or the arrow buttons on your remote See the Playback Control section for more information Managing Your Personal Video Library A recorded program remains in your personal video library until you decide to delete it unless you have it set to delete when space is needed Y our DVR will record and store up to 37 hours of analog programming up to 90 hours of digital programming or up to 15 hours of High Definition progra
21. t of Recorded Programs J ust enter your PIN to view it Note Y ou can also set Parental Locks on pre recorded programs Use the LOCK button or Action Icon after you have selected the program from My Recordings Managing Your Recordings Q A How many hours of programming can I store on my DVR Recording capacity depends on the video format that is being recorded Y our DVR can record up to 25 hours of analog between 30 and 60 hours of digital programming or up to 12 hours of High Definition programming See the M anaging Y our Personal Video Library section in this manual for more information How long can keep My Recordings Y ou can keep them as long as you want J ust remember the recording space is limited so you may need to delete some recorded programs from time to time in order to make room for new ones How will know when I m almost out of recording space An on screen message will appear advising you when recording space is low 80 full or full Note If you are recording a program and run out of recording space the recording will stop You can always see how much recording space is available from My Recordings Y ou can also manually delete recordings and set your DVR to automatically delete recorded programs when space is needed Q Does the DVR automatically delete programs when the record space is full A Only if you set it up that way The DVR will automatically delete programs if you tell it to
22. up one screen at a time The displayed listing information or pricing information is incorrect Although i Guide checks all data thoroughly before it is sent to your home programmers do sometimes change their schedules at the last minute without letting us know Please report erroneous data to your cable company W hat happens to my DVR recordings if my digital cable box temporarily loses power All recordings that were saved prior to the power loss are preserved as well as future recording schedules Y ou miss only the recordings scheduled to be recorded while the power was out Note If you experience continued problems with your cable box remote control or program listings please contact your local cable company
23. video library i Guide will advise you with an on screen notice when the available memory gets low or full If recording space becomes full during a recording the recording will stop M ake sure you have enough recording space to record the entire program before you begin to avoid missing part of the program Note Recording HD programming requires DVR connection to HD television Frequently Asked Questions Interactive Program Guide a A What are the icons little pictures at the bottom of the screen Quick M enu Icons are available to help you find what you re looking for faster The Quick M enu lets you quickly go to other areas of the guide such as movie search or search your Favourites M enu In program information screens once you have selected a program title by highlighting it and pressing OK you can use the Action Icons to set Reminders and Parental Locks schedule Recordings BUY programs and more How do tell what the icons mean Y ou will find descriptive text in the Instant Information area when you have an icon highlighted This information changes as you move the yellow highlight using the ARROW buttons on your remote On program information screens the Action I cons are specific to the program For example a BUY icon will appear only for OND and PPV programs and Playback control icons will appear only for recorded programs or rented On Demand OND titles Descriptive text appears just above the row of these icons
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