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Industry User Manual

1. Industry Lesson 4 Page 62 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual The following page will appear Preview Template Previous Saye Apply Cancel Template Owner Stacie Donner Industry Name MAIC Business Type Lite 4ccident Health Annuity Credit Schedule Type Supporting Document Schedule Template Name Delete Selected 6 Enter the Schedule Template Name 7 Click the button to complete the information for the Schedule Item The following page will appear Preview Template Previous Save Apply Cancel Template Owner Stacie Donner Industry Name NAIC Business Type Life 4ccidentHealth Annuity Credit Schedule Type Supporting Document Schedule Template Cover Letter Name O amp 2 Name Comment M No Attachment Required Attach Files __ Remove Delete Selected Industry Lesson 4 Page 63 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 8 For each item of Supporting Documentation added the Author must provide a Name and either Comments or one or more attachments The Author may also supply both Comments and attachments The Author will be able to choose the following options e Comment text box Enter comments related to the status of the requirement e No Attachment Required check box Use t
2. 3 Enter criteria in one or more of the search fields 5 Using the and the buttons move the State Instance s to search on to the box on the right Items can be moved out of this box by using the and the buttons Multiple State Instances can be selected by holding down the Ctrl key while clicking on State Instances 6 Click on the button In the example below the Business Type selected is Property and Casualty with the resulting TOls partial list displayed for the New HampshirePC State Instance Industry Lesson 3 Page 9 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Types of Insurance New Search Refine Search Types Of Insurance Types of Insurance 1 20 of 417 First Previous Next Last Instance Name TOI l Sub TOI New HampshirePC 01 0 Property 01 0001 Commercial Property Fire and Allied Lines New HampshirePC New HampshirePC New HampshirePC New HampshirePC New HampshirePC New HampshirePC New HampshirePC New HampshirePC New HampshirePC New HampshirePC New HampshirePC New HampshirePC New HampshirePC New HampshirePC 01 0 Property 02 1 Crop 02 1 Crop 02 1 Crop 02 3 Flood 02 3 Flood 03 0 Farmowners 03 0 Farmowners 04 0 Homeowners 04 0 Homeowners 04 0 Homeowners 04 0 Homeowners 04 0 Homeowners 04 0 Homeowners 01 0002 Personal Property Fire and Allied Lines 02 1000 Crop Hail Sub TOI Combinations 02 1001 C
3. TOI Sub TOI Filing Type New HampshirePC 01 0 Property New HampshirePC 01 0 Property 01 0002 Personal Property Fire and Allied Lines 01 0001 Commercial Property Fire and Allied Lines Form Rate Rule Loss Cost chy Search results can be resorted by clicking on the column headers Submission Requirements New Search Refine Search Requirements Submission Requirements 1 2 of 2 First Previous Next Last Instance Name TOI Sub TOI G Filing Type E New HampshirePC 01 0 Prone New HampshirePC 01 0 Property 01 0002 Personal Property Fire and Allied Lines 01 0001 Commercial Property Fire and Allied Lines Form Rate Rule Loss Cost Industry Lesson 3 Page 15 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Find Submission Requirements for Specific State Instance For State Instances that have not implemented the Product Coding Matrices in SERFF the user must search on their Submission Requirements individually 1 Click on the Filing Rules tab 2 Click on the Lewbm ission Requirements link 3 Highlight the State instance and click on button 4 Click on the button 7 Once the State Instance has been selected all Requirements and TOls are displayed and added to the selector boxes Industry Lesson 3 Page 16 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved
4. Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 9 Each state added will appear under the entry boxes and each will have a Remove State button To change the State ID number the state must be removed and added back with the correct number This section is optional but the list of licensed states is used in the Filing Wizard see Lesson 4 and the State ID Numbers will be displayed for the appropriate state filings 10 Click 4 _ to finalize or __ 4 ee _ to discard the changes made amp Finding a Company Once companies have been set up the Company Search feature will aid in opening the company profile for viewing or updating 1 Click the Companies link to search for a company Add Company Company Search Company Name J Search Tips Company Type Any combination of fields Group Code may be used Group Name Fields in bold must match exactly All other fields will match partial entries CoCode starting with whatever text you type If you do not FEIN Number make an entry in a field Ex 22 7777777 no attempt to match on that field will be made __ Filling out no fields will State of Domicile Alabama er all companies you Alaska can view Alberta AMERICAN SAMOA Status lactive C Inactive Either Industry Instances SERFF Test Industry Search 2 Enter criteria in one or more fi
5. Filing Reopened Filing State Info Changed Filing Public Access Changed Filing Submitted with Default Public Access Filing Primary Reviewer Changed Compact Filing Acknowledge Included State NEW CORRESPONDENCE FROM STATE MESSAGES Objection Letter Submitted Disposition Submitted Note To Filer Submitted The final area under User Preferences is called User Preferences This section contains two items a setting for Current Instance and another for Default Business Type The Current Instance setting only applies to users with more than one instance By selecting an instance from the list and clicking Save the user can switch between instances Default Business Type is an optional setting that allows the user to indicate whether they are primarily Life Accident Health or Property Casualty Making a selection pre populates the Business Type field for the Filing Wizard and Search Industry Lesson 2 Page 8 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved Filings Billing Settings Filing Rules Templates User Preferences Instance Preferences Companies Contacts Contact Informaton Message Suppression User Preferences Seth etongs Current Instance JEMO1 id p User Preferences Default Business Type Please Select for New Filings Save Cancel Instance Preferences Instance Preferences are used to define options for the entire instance
6. Industry Lesson 7 Page 18 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Create an Acrobat File from a Word Processing Program Alternate Method In some word processing programs the previous method is not available If that is the case follow the steps below to use your print dialog box to create an Acrobat file amp Create an Acrobat File 1 Open the appropriate document in your word processor and select File Print from the main menu The Print dialog box appears Print a ixi Printer Mame e HP LaserJet 9000 PCL 6_709_ Properties Status gA Adobe POF y oes ie Fax ee g HP Color LaserJet 8550 PCL 5C_7O1_mailrm f f Miiat lt 6 HP LaserJet 9000 PCL 6_709 Fille ae als Comment eg HP Mobile Printing Page range f All Tomber oF copies fi 2 Current page Selection M Collate f Pages Enter page numbers andlor page ranges separated by commas For example 1 5 5 12 foom Print what Document Pages per sheet f page Print Jal pages in range Scale to paper size no Scaling Options Cancel 2 Select Adobe PDF from the Name field Click ox The Save PDF file as dialog box appears Industry Lesson 7 Page 19 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Save in J History H ia ef EE Fe Modified o o
7. Rates Rules Rates Forms Filing Wizard A component of SERFF that helps guide a user through the initial creation of a single or multi state filing The Filing Wizard leverages uniformity found with the Product Coding Matrix and the standard Filing Types General Instructions Each state state instance has a General Instructions document The General Instructions document provides basic information from the state on how to submit SERFF filing in that state Users are encouraged to read through the General Instructions before filing in a state for the first time and periodically after that in case the state makes changes Instance Preference Instance Preferences are settings that apply to all users of that instance Settings for things like EFT Company Status Options and Data Hoster are found on the Instance Preference Only users with the Configuration Manager Role have access to modify the Instances Preferences some settings can only be modified by the SERFF Help Desk The Instance Preferences can be found on the Settings Tab Message A Message is used to notify a filer about the activity of a filing Messages can be viewed and deleted in the Message Center view on the SERFF Workspace page Industry Appendix and Glossary Page 32 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Messages are shared notifications If two filers or reviewers
8. Save and Close Savi Cancel ave and Close ave Cance alate Lawyers Mobilehome 3 Click on the button to advance to Step 5 Step 5 Select Filing Types Filing Type Selector The Filing Type Selector uses a standard naming convention for the most commonly used filing types in SERFF When Filing Types are selected using the Filing Type Selector Filing Types will auto populate for those states that have implemented the standard naming convention The Filing Types listed next to each state contain all of the Filing Types that have been setup by the state and are based on the TOI and Sub TOI selected Industry Lesson 4 Page 12 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Multi State Filing Step 5 Select Filing Types Filing Type Selector E Advertising M Form Form Rate Form Rate sRule Form Rule a l Rate Rule Rule Selected States Filing Types kansas TOI 04 0 Homeowners M Form M Rate Rule F Rule amp Form Sub TOI 04 0005 Other Homeowners Missouri TOI 04 0 Homeowners M Form M Rate Rate and or Rule l Rule Sub TOI 04 0005 Other Homeowners Nebraska TOI Property amp Casualty Endorsements M Form M Rate L Rule Sub TOI Homeowners nert Add or Remove States Save and Close Save Cancel Single State Filing The Wizard Type of Insurance Selector does not display in a single state filing S
9. EFT Options Edit EFT Options EFT Enabled ves No Company EFT Settings Company Name Payer UNID Disabled for EFT Test Group Name SERFF Test C Metropolitan Property and Casualty Insurance Company Economy Premier Assurance Company Former USFG4 Economy Premier 4ssurance Company Former Economy 99999 2 o SERFF Test SERFF Test Hew Company 41414 EFTA Cd SPI Prod Test o BRE Houston Ins EFTA 24a Cd 1710s a aa The rest of this section is for Company EFT Settings This information can be updated by the SERFF team or an Industry Configuration Manager This section is usually completed during EFT implementation but may be updated later The section contains a list of the companies set up for the instance To modify this list updates must be made to the company profile first Company maintenance is covered later in this lesson Each company has two attributes Payer UNID and Disabled for EFT A Payer UNID controls the bank account from which funds are drawn for the company If a new account is needed contact the SERFF Help Desk to request a new Payer UNID If a particular company should not be eligible for EFT submissions check the Disabled for EFT box For these companies a Payer UNID is not necessary Industry Lesson 2 Page 11 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Company Maintenance Comp
10. File 3 File 4 File 5 Up to five files can be attached at a time before uploading 5 Continue in this manner until all the necessary Schedule Item changes have Apply been made Be sure to click to save your changes periodically Industry Lesson 5 Page 30 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual e Clicking on the after the attachment will remove the previous version of the attachment and enable the user to submit an amended file The user should remove the attachment that is being revised and attach the updated version The original attachment is still seen below the attachment in the grayed out area and cannot be removed or changed Action Specific Readability Attachments Data Score Replaced Previous mTIc 000000780 Attach Files Filing Anina Martai Remove Replaced Policy Form sae Form O09712006 doc Replaced rok Palle MTIC Animal Mortality Polic Filing OOOO00 780 Form 09212006 doc Replaced 09012005 Form Save 6 Click to save changes and exit Revise mode Build the Amendment 1 Click on the Filing Correspondence tab Click the Lereate Amendment tink 2 3 Enter Comments in the Comment field 4 To make an association between draft Schedule Items and the Amendment click and select Schedule Item changes that belong with the update Industry Lesson 5 Page 31 of 48 Copy
11. Note Tool F Text Edits 2 stamp Tool gt ar Policyholder AnyCompany Group Policy No XXXXX EFFECTIVE DATE This policy will take effect on October 1 1999 This policy replaces Group Policy Number YYYY Y which was issued by ABC Company and took effect on October 1 1997 POLICY ANNIVERSARIES 5 50 x 11 00 in 4 Ma o SS gt TMe 2 Right mouse click on the highlighted text A shortcut menu appears Set Status Mark with Checkmark Policy holder Open Pop up Mote Reset Pop up Mote Location Group Policy No EFFECTIVE DATE Reply This policy will take ef Show Comments List issued b y ABC Comp Make Current Properties Default POLICY ANNIVERS Properties 3 Select Delete from the menu The highlighting will be removed from this area of the document 4 Select File Save from the main menu or click to save the changes Industry Lesson 7 Page 45 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Advanced Adobe Features There are some advanced features that can be done in Adobe that allow users to more efficiently use the Acrobat product Individuals can add links within an Adobe document to other locations in the same document to other electronic documents or to Web sites The second advanced feature that is referenced in this section will save users time when a revised document has been submitted
12. QUSUY IVI CSEREFF A PRODUCT OF C Updated 7 09 SERFF End User Training Manual Table of Contents U OGUCIO I spse areae oE EEEE IA E E EE EE 4 PAOOUT US COSE aean a a E A E E A E 6 LOSON Te ee ee ee T BIOWSEr COnNNOUralOM iesiaczuvesinccuvevinenereninenewerinenesncdeseeenedeazeemccnnet 8 SERFF Tracking Number sccartosereazteaeieaseasnensieitoeentestaersiai her shensene 12 BES NING secere arr E OR E E N E EEE 13 DUN EDON T OO lessie are EEE E 14 SERFF Website a osacne anes ansdgacdasntanctaentausbaondanssavedancdaustenssauabaecdacstans 14 ACCESSING ERE F aE ENE E E EE E E E 15 CREP ROC earne E E E E A E E 16 IG FOND ee EA EA E E E 17 LOS ON eese aen E EE EEEN ENEE 18 SEREF CODI oer E conaceuesesaece noneentaiates 19 SERFF POS OWO erare erans AE EEPE nE EEE aE ASEE 20 SERFF Workspace Overvie W ccccceeceeceeeteeseeteeeeeeeeeeeeeeees 22 Ucer ROTC FOI O noreo errorea OEN OEEO EEREN 23 Instance IP FOTEF NCC Ss snsassocnndhinnsanadexncansdtesoansdawasaveddeesaveatessarsdtesices 26 Company Maintenance cccccceccceccceeeeeeceeeceeceeeceeeeueeaeesaues 29 Contaci Maintenant G acexsccsqcssesacnsacetenacecnaeonsseeeaascseranacenetecaaneaeaass 34 SS SOM 2 AATE E E seca caweaneaae 38 Filing Rules OvervieW ccccccecccecceseceeeceeeceeeceeeeeeceeeceeeseeeseeeaes 39 Requirements sen seaneaca vosmeercecaades coametunenatetianceameraeaianeserceanenescsemetanans 39 General Instructions cas ssacenecestouragu
13. button This will be the last step in the process amp Revising Schedule Items Billing My Oper lime Add Authors Update Change Schedule Items Move to Workfolder PDF Pipeline Industry Lesson 5 Page 14 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 2 The filing will be put into Revise Mode Filings Billing Settings Filing Rules Reports Schedule Item Form Form Form fiction Action Specific Readability Attachments Status Number Type Name Data Score Form Number i OTH Form Name 1 Initial 15 Form pdf Add Schedule Item s New items may also be added while in Revise mode by clicking on the Add Schedule Items button 4 Make necessary changes to the Schedule Item Schedule Item Form Fom Fom Action Action Specific Readability Attachments Status Number Type Name Data Score Undo Draft Form Nunber 1 on Fom Mame 1 Titia 75 __ Attach Files Form pdf Remove Previous Version A Form Aiambert OTH Form Mame i initia Form pat T When revising a Schedule Item a new line in white is automatically populated with the information from the original version in grey because many of the items may not change Please refer to the area pertaining to Forms Schedule Item Changes All fields and attachments can be changed in order to respond appropriately to the Objection Lette
14. ober 1 19953 This policy replaces Group Policy Humber YYYYY which was eecton October i 1557 Signatures This policy is lssued h reium for ihe papmer by the Folkcyhokdter of required Fremiums Fremdiunms are Payable af fhe home office of ARS Gomauny or fo Gs authorized agent The first Fremium is due on and must be ipald by hls polkey s efscthe cate Any aler Fremiums are due mantiy in acdeance on the first cay of each Policy Monthi These dates are the Premium Due Dates POLICY muUa This policy is sued for delivery in and gowemed by fee kaws of PlurisdicHory J ai T co O 5 T Signed by A IDensed agent or resident ager as required by lai THIS POLSCY 18 INTENDED TO BE A GUALIFIED LONG TERM CARE INSURANCE CONTRACT UNDER SECTION 7702B b OF THE IHTERHAL REVENUE CODE OF TEB A3 AMENDED THI POLICY May MOT COVER ALL THE COLT ASSOCIATED WITH LOWS TERM CARE INCURRED EY THE BUYER DURING THE PERIOD OF COVERADE THE BUYER E ADWISED TO CAREFULLY REVIEW ALL POLICY LIMITATRONS GROUP GUALIFED LONG TERM CARE INSURANCE POLICY HON DMIDEND FAYTRG ql fio S po g 3 Click the Text Selection Tool button on the left toolbar 4 Click and drag to highlight the text you would like for the bookmark title This is usually a portion of the first sentence of the area you want book marked 5 Right mouse click on the highlighted text and select Add Bookmark from the shortcut menu A bookmark with the highlighted t
15. or Search Export link on the Workspace Filings Billing Settings Filing Rules Reports Templates My wWorkfolder My Open Filings My Draft Filings ges SearchExp ly Create Filing Create Paper Filing EFT Report 2 The Advanced Search page displays 3 Enter the desired search criteria 4 Click the Search button at the top of the page The Search Filings screen displays the search criteria and all the filings that match the criteria Click on any row to open a filing Search Filings where SERFF Status is Assigned or Closed or Draft or Pending Industry Response or Pending State Action or Reopened or Submitted to State and Current Revision is No Move to Workfolder New Search Refine Search Filings Filings 1 50 of 66 First Previous Next Last State G Filing Date TOI Sub TOI Filing Type SERFF Status SERFF Tracking Company Status Company Tracking Connecticut Apr 27 Commercial Auto All Sub Form Closed Rejected SRFF CO9393993 2009 types 126130237 Florida Test 2 Sub TOIA Form Draft SRFF 125835605 125835604 Florida z P amp C Personal Lines PPA Rate Submitted SRFF 125797271 Florida i P amp C Personal Lines PPA Rate Submitted SRFF 125797265 m d F Florida P amp C Personal Lines PPA Rate Dra SRFF O lorid I Li ft F d Industry Lesson 6 Page 6 of 10 Copyright 2009 National Association of Insurance Commissioners All rights res
16. printer 1 Open the appropriate document in the Adobe Acrobat program window 2 Click the Highlight Text Tool button Industry Lesson 7 Page 41 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual CBPehoB e PI F create PoF E comment amp markup 7 7 Send tor Review A EZ Commenting T gt Note Tool F Text Edts g stamp Too v Bookmarks ABC COMPANY ABC Company a stock company will pay the benefits specified in the Exhibits of this policy subject to the terms and provisions of this policy The Schedule of Exhibits lists each Exhibit to this policy to whom it applies and its effective date a ai T c al ui Policyholder AnyCompany Group Policy No XXXXX EFFECTIVE DATE This policy will take effect on October 1 1999 This policy replaces Group Policy Number YYYY which was issued by ABC Company and took effect on October 1 1997 POLICY ANNIVERSARIES 6 50 x 11 00 in 4 id i 1 of 14 gt hH o O 6 os ie no 3 Select the text you would like highlighted The text will be highlighted with a yellow color 7 You may need to click away from the text to see the highlight color 4 Select File Save from the main menu or click to save the changes Industry Lesson 7 Page 42 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved Changing the
17. 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Open launches Microsoft Excel and displays the export results a b Save prompts the user to save the export file to a local or network drive c Cancel returns the user to the Select Export Objects screen d More Info provides more information for the user Export Objects The objects available for export are Filing Company Supporting Document Schedule Item Form Schedule Item Rate Rule Schedule Item and Company Rate Data Some objects such as the Filing Object only occur once per filing while others like the Company Object may return several records per filing Understanding the Export Result File When a single object is exported the resulting file is relatively easy to manage The fields are listed in the columns and each row is a new occurrence of the object For instance if the Filing object is selected each row in the result is a filing that met the search criteria If additional objects are selected the columns showing the fields for the second object do not start until the end of the fields for the first object In the example below parts of the Filing Object Company Object and Supporting Document Object were all exported The first three fields SERFF Tracking TOI and Product Name are from the Filing Object The two tracking numbers represent the two filings returned The third column starts
18. 4 Enter explanation in the Bypass Reason text box Satisfy 5 Click the palisly I button to attach a file and add comments 6 Click the Attach files button to specify files for associating with the filing 7 You may attach up to 5 files at a time Use the Browse button to navigate to the file you wish to attach Then click the button to link the file or files to the requirement A 2 Name Actuarial Justification None Selected 06 21 2006 Description Submit the Actuarial Justification Comment No Attachment Required Attach Files Reset Word documents and files over 3mb will not be allowed to be uploaded into the system SERFF File Attachment Upload Mon POF attachments and attachments larger than 3 mb may be uploaded to SERFF but will not work with PDF Pipeline File 1 G D4TASERFF NatiMes Browse File 2 Browse File 3 Browse File 4 Browse File 5 Browse Upload Cancel Industry Lesson 4 Page 42 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Comments may be added before or after files have been attached The attached files are listed below the comment box adjacent to the file Remove option Attached files may be removed from the requirement by clicking on the Remove link Name Actuarial Justification None Selected 06 21 2006 Description Submit the Actuarial J
19. Create Filer Note Create Note to Reviewer Example 1 T When clicking on the Objection Letter link the user will be directed to the Objection Letter sent by the Reviewer General Form Rate Rule Supporting State Companies Filing Information Schedule Schedule Documentation Specific and Contact Correspondence Objection Letters Status Created By Created On Date Submitted Responded By Response Created On waiting Industry Response Moeller Melissa 09 21 2006 09 21 2006 Moeller Melissa 09 22 2006 Response Submitted On No Amendments Created No Dispositions Created Filing Notes Subject Note Type Created By Created On Submitted On We are working on the Objection Letter Respone Note To Reviewer Moeller Melissa 09 22 2006 10 50 4M 09 22 2006 10 50 4M Create Filer Note Create Note to Reviewer e By clicking the button the user is directed to the Response Letter Industry Lesson 5 Page 24 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved Objection Letter for NAIC 125084199 Close View Response Letter SERFF Tracking Number MAIC 125084199 First Filing Company MAIC Company Tracking Number TOI Ocean Marine Product Name Animal Mortality Project Name Number Objection Letter Status Pending Industry Response Objection Letter Date 09 21 2006 Respond By Date 09 30 2006 Submitted Date 05 21 2006 Dear Melissa Moeller SERFF End User Trainin
20. Each instance has its own set of preferences that includes status options and EFT settings Instance Preferences are located under the Settings tab Some of these settings can be modified by an Industry Configuration Manager others are maintained by the SERFF Help Desk When accessing Instance Preferences the default view is of the Settings area Like User Preferences Instance Preferences are navigated by clicking on the tabs running down the left side of the screen An Edit button will appear for users authorized to make changes The fields under Settings include the Instance Name and Prefix as well as indicators for Advisory Rating Organizations Third Party Filers License Agreement status and Data Hoster These flags are maintained by the SERFF Help Desk and cannot be changed by industry users Industry Instance Profile Prefix STO6 Instance Name SERFF Train 06 Preference Settings for SERFF Train 06 Is Advisory Rating Organization Is Third Party Filer Is SERFF License Agreement Required Data Hoster amp Adding Status Options Status Options are used to populate the Company Status field on a filing Utilizing Company Status is an excellent tool to manage filings After putting the Instance Preferences in Edit follow these steps to add change or remove Status Options 1 Click the Status Options tap Industry Lesson 2 Page 9 of 20 Copyright 2009 National Association of Insurance Commissioners All r
21. Reset Pop up Mote Location Delete Reply Number YYYYY which Show Comments List Make Current Properties Default Page 43 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 3 Select Properties from the menu The Highlight Properties dialog box will open Highlight Properties x Appearance General Review History Opacity fions 7 Color Locked Close 4 Click _ in the Color field The Color dialog box appears 5 Select the color you would like to use as your highlighter The highlighted text will be highlighted with your new color choice 6 Select File Save from the main menu or click to save the changes F All highlighted comments and other marked up comments are easily found by clicking on the comments tab You can easily find your comments by using the bookmarks automatically created in the comments tab Delete Highlighting in an Acrobat Document If the text no longer needs to be highlighted you can delete the highlighting without affecting the text Use the following steps to delete highlighting in a document 1 Open the appropriate document in the Adobe Acrobat program window Industry Lesson 7 Page 44 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual us File Edit View Document Comments Tools Advanced Window Help
22. SERFF End User Training Manual Find Submission Requirements State Instances 0525 4 Alabama AlabamaLife Alaska Arizona AnzonaLlH Arkansas California CaliforniaLD Requirements Included Excluded Annual Life Illustration Certfi Life Filing Fee Form Life Forms List and Certificati rm Life Illusteaton Form RPA LI Life Policy Form miam Life Third Party Authorization Life Transmittal Form Long Term Care Compliance w Ai 1 peep Types Of Insurance Annual Life Illustaton Life Group Life Individual seep Select Sub Types of Insurance 5 Highlight the TOI s that you are researching Submission Requirements for and click on the button 6 Click the __Select button The Sub TOls associated to the TOls selected will populate the selector box Industry Lesson 3 Page 17 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Requirements Included Excluded Annual Life Illustration Cert Life Filing Fee Form Life Forms List and Certificati Life Ilusteation Form RPA LI Life Policy Form Life Third Party Authorization Life Transmittal Form Long Term Care Compliance w Types Of Insurance Life Individual Annual Life Illust aton Life Group Sub Type of Insurance COLI Fraternal Industial no subtypes Term Universal Variable 7 Highlight the Sub TOI s and click on the 7 _ button
23. User Preferences this field will be automatically populated but can be changed if needed Enter Product Name for Filing Enter Project Name for Filing Enter Project Number for Filing oe w Assign Other Authors if needed Other Authors can also be added later in the process Highlight the name of the Other Author and click on the button 6 Click on the button to advance to Step 2 Industry Lesson 4 Page 5 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual If the Author clicks on the button all information completed at Step 1 will be lost Step 2 Select States The Select States step allows the Author to choose a single state or multiple states for which the contact is authorized to file Hold down the Ctrl or Shift key to select multiple states from the list Step 2 Select States States a _ lt Connecticut Delaware District of Columbia Previous Next Save and Close Save Cancel Industry Lesson 4 Page 6 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 7 Step 2 Select States 1 Select the state s for the filing 2 Click the button to continue to advance to Step 3 Previous 3 Click the i button to change data entered on Step 1 Save and Close 4 Click thel your filing later This places the f
24. disposition The system is designed to improve the accuracy of rate and form filings speed approval processes and reduce the time and cost associated with the regulatory filing process Using SERFF insurance companies submit rate and form filings to the State Departments of Insurance for approval of newly developed products as well as rate or other changes to existing products The NAIC Membership has established SERFF as the premier vehicle for rate and form filing SERFF is accepted in nearly all jurisdictions for almost every line of business more than any other electronic rate and form application SERFF promotes uniformity and has the added benefit of supporting the flexibility states need to accommodate their differing requirements and laws SERFF itself is a Speed to Market tool providing ease of use and offering a wide range of functionality SERFF demonstrates the NAIC Member s commitment to uniformity by incorporating NAIC Member endorsed Speed to Market uniformity initiatives such as the NAIC Product Coding Matrices and the NAIC Uniform Transmittal Documents Additionally the Interstate Insurance Compact utilizes SERFF for its filings The ultimate benefits that any electronic application should offer are speed precision and most importantly efficiency SERFF offers all of that and more Industry users can rest assured that once a filing is submitted to the state it will be delivered immediately Furthermore
25. insurance carriers can take advantage of real time state filing requirements resulting in an accurate filing submission process A Filing Wizard has been implemented to guide filers through creating and submitting filings single or multi state it doesn t matter with SERFF For states the incorporation of the NAIC Uniform Transmittal Documents assists in gathering all of the critical data needed on rate and form filings Communicating objections has never been easier Enhanced navigation along with the ease of use features makes reviewing filings online a straightforward and uncomplicated process For both states and industry it is simply the economical solution The only software required is Internet Explorer and a PDF producer such as Adobe Acrobat Consider the time saved in filing preparation by eliminating the copying and delivering of paper filings States will no longer have to flip through stacks and stacks of paper to find what they need in a filing Furthermore this automated nationwide system provides some key benefits to both industry and state a Filing submission process accommodates individual state filing requirements b Accelerated review cycle allows for more responsiveness to market change c Enhanced competitive advantage that allows faster product marketing resulting in accelerated revenues Thank you for choosing SERFF as your rate and form solution We think you will enjoy your experience Th
26. 2006 04 09 PM EHDS Filing Info D Filing at a Glance D General Information B Filing Description B Company and Contact B Filing Fees A State Specific A Rate Information IFS Supporting Document Schedules D Non PDF Attachment P amp C Serff Filing c D Superseded Attachments Attachment P amp C Serff Filing doc is not a PDF document and cannot be reproduced here po Pages Yi Bookmarks S Industry Lesson 5 Page 38 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Filer Note A Filer Note is internal communication Only those users who have access to the filing will be able to read the Filer Note Filer Notes can be added to an open or closed filing General Rate Rule Form Companies Filing Supporting State Filing Information Schedule Schedule and Contact Fees Documentation Specific Correspondence No objection letters created No disposition reports created No amendments created No filing notes available Create Filer Note Create Note to Reviewer Filer Notes Click the Filing Correspondence tab Click the Create Filer Note link Type a subject in the Subject Field this is a Required Field a YS Type a comment in the comments field the comments section can contain up to 4000 characters and is a required field 5 Click the L__AttachFiles button to attach related files 6 Click the button
27. 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual If only one match is found for the Tracking Number entered the user will be taken directly to the filing However it is possible that the search will bring back two or more filings In such a case the search results screen will display and the user must select a filing Advanced Search Advanced Search allows users to search their filings database on one or more pre defined criteria options To access this feature click on the Search link from the Workspace For some users the link may be called Search Export Filings Billing Settings Filing Rules Reports Templates My Workfolder My Open Filings My Draft Filings Messages Create Filing Create Paper Filing My Draft Filings Move to Workfolder Submit Selected Filings Delete Draft Filings 1 7 of 7 First Previous Next Last Filings State 9 Product Name Company Tracking Created Date Created By SERFF Status Georgia P amp C Test Filing Sep 14 2006 Gidget Manager 1 Draft C Georgia P amp C Test Filing Sep i4 006 Gidget Manager 1 Draft The Advanced Search Screen From Advanced Search the user can enter search criteria execute the search and save and maintain frequently used searches As discussed later in this lesson authorized users can also export data from filings based on their search criteria Advanced Search utilizes several fie
28. 26 2004 A4rizonaLH 2 Arizona is now accepting live filings for all prod 06 18 2004 Arkansas desc 1 07 05 2006 California a See http www insurance ca gov docs FS RateFiling 06 10 2004 Colorado All filing requirements can be found in Bulletins 07 12 2004 Connecticut 2 These are general instructions for all property an 06 10 2004 ConnecticutLH These are general instructions for all life and he 07 12 2004 DelawareLRF 2 Delaware as of March 15 2002 is accepting filin 01 26 2004 DelawarePC HP Delaware as of 7 12 02 is accepting form filings 01 26 2004 District of Columbia E I LIFE and ACCIDENT amp HEALTH ADVERTISING T 01 26 2004 FloridaPC These General Instructions are for all Florida SER 07 12 2004 Georgia 2 This is a placeholder for the General Instructions 01 26 2004 GeorgiaH a Life and Health Filings Please see attachments r 07 05 2006 01 26 2004 To open a General Instruction document click anywhere on that row The selected General Instruction document is displayed Industry Lesson 3 Page 6 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual View the IllinoisL4H General Instructions Return to Search General Instructions Last Updated 02 08 2008 Instance Business Type Life Accident Health Annuity Credit General Information Multi Companies Allowed on Filings PC Yes LAH Yes Public Access Public Access Detail Date Last Modifi
29. 4 Page 21 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual P amp C Filing at a Glance Filing at a Glance contains key information about the filing and is always displayed at the top of the page regardless of where the Author is working The Filing at a Glance contains the following fields e Product Name The name of the product being filed to the state e SERFF Tracking Tr Num This number is defined by SERFF e SERFF Status This value is assigned by the SERFF application and automatically updates as activity occurs on a filing This field has three main purposes 1 Give state and industry a common measure as to where the filing is in the process 2 give the SERFF application a mechanism to control activities that can take place on a filing and 3 allow for the reporting of metrics information O Draft Filing has been assigned a tracking number but has not been completed and submitted to the state Submitted Author has submitted the filing to the state and the filing has passed all applicable validations State can now access the filing Assigned State has assigned the filing to one or more reviewers but no additional action has been taken Pending Industry Response There are one or more open Objection Letters on the filing that need a response from industry Pending State Action One or more Objection Letters have been responded
30. 7 Page 69 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual c Options In the Text Field Properties dialog box click the Options tab and then do any of the following 1 Select the text field alignment from the Alignment menu This sets the alignment of text within the text box it does not align the text box itself 2 Type the default value text for the text field You can leave the text box empty 3 Select Multi line to allow for more than a single line entry in the text field 4 Select Scroll Long Text to compensate for text that extends beyond the boundaries of the text field 5 Select Allow Rich Text Formatting to allow users to apply styling information to the text such as bold italic etc This might be useful in certain text fields where such styling information is important to the meaning of the text such as an essay 6 Select Limit of Characters to set a limit to the number of characters that can be entered in the field 7 Check spelling d Actions The Actions tab and specify any actions that you want to associate with the form field such as jumping to a specific page or playing a media clip e Format You can choose the format of data entered in text and combo box form from the Select Format Category menu such as numbers percentages dates and times f Validate Use validation properties to res
31. 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual e Rate Change Type The Author can choose from either Increase Decrease Neutral e Overall Percentage of Last Rate Revision This is the statewide average of the last percentage change implemented in the state e Effective Date of Last Rate Revision This is the implementation date of the last overall percentage rate impact e Filing Method of Last Filing This is the review method for which the last filing was submitted See state specific requirements e Company Rate Information Overall Rate Impact This is the statewide average percentage change to the accepted rates for the coverage s included for each company Written premium change for this program This is the statewide change in written premium based on the proposed overall percentage rate impact for each company Number of policyholders affected for this program This is the number of policyholders affected by the overall percentage rate impact for each company Written premium for this program This is the statewide written premium for each company Maximum Change amp Minimum Change This information should be completed if required by the state to which the filing is being submitted e Overall Percentage Rate Impact for this Filing Overall Rate Impact e Effect of Rate Filing Written Premium Change for this Progr
32. A i cy ee _ D8 wel 7 Options x ABC COMPANY ABC Company A stock company Wl pay ihe berets specified in ive Exhibils of itis policy suhe to the fens and provisions of his policy The Schedule of Exhiblls lists each Exhibit to iis policy to whom fi apaises and is effects date lt Bookmarks Polley hotder Anylampany Group Puky Ho PETAR EFFECTIVE DATE re a t vy This polky will take eied on jacobs 1 1555 an ee issued by ASC Company and took effection October 1 1937 POLICY ANNNERSSRIES Policy anniversaries will be Schober 1 2000 and each subsequent October 1 Pages PREMIUM PAYMENTS Thi policy is lesved In reum for the payment by he Policyhicider of requires Premiums Premiums are parbi at ihe home office of ABC Gorman or fo Gs authorized agent The first Premium a due on amj must be pah by his pokys esde date Any ister Premiuerns are due monthly nh siae on fhe irt hag ot each Polity Monit These daves ane the Premium Due Gees POLICY SITU This polky ls kisud for defivery In anc govemed by ihe laws of plurtediction Sire Dy A kesad agent or resident agent as required bey lea Comments Attachi E E I Ge T eee THIS POLICY MAY HOT COVER ALL THE COSTS ASSOCIATED WITH LONG TERM CARE BY THE BUYER DURING THE FERD OF COVERAGE THE BUYER IS ADVISED TO CAREFULLY REVIEW ALL POLICY UMTATONS Ma a on SS 3 Click and drag the appropriate thumbnail page to i
33. Annuities Assumption Agreement Co Tr Num Co Status Filing Type Form Date Submitted Not Submitted Disposition Date Implementation Date Requested Authors Joy User Filer User General Rate Rule Form Companies Supporting State Information Schedule Schedule and Contact Documentation Specific Filing Paper Correspondence Information No state specific information required Paper Filing Completion At this point SERFF offers several options depending on company workflow One option would be to complete the Filing requirements by adding a scanned copy of the submitted paper filing to the Supporting Documentation Tab For other companies it may be enough to add a Filer Note with a description or filing locator explaining where the hard copy filing resides A third option is to attach the individual forms and rates the same process followed when creating an electronic SERFF filing The Author now adds any supporting documentation to the paper filing prior to sending the paper company to the state Industry Appendix and Glossary Page 27 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual T Add Supporting Documentation 1 Click on the Supporting Documentation tab 2 Click on the Add Supporting Documentation link General Rate Rule Form Companies Supporting State Filing Paper Information Schedule Schedule and Contact Document
34. Clicking on the ciclo button moves an entire list 8 Click the button Industry Lesson 3 Page 18 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual SF if you are looking for Submission Requirements that include or exclude a particular Requirement add that criteria by moving Requirements into the Included or Excluded selector boxes by using arrow buttons View Submission Requirement 1 To open the Submission Requirement click anywhere on the Submission Requirement row T Users can return to their previous search results by clicking on the Refine Search button To return to the Find Submission Requirements page click on the New Search button and all search criteria will be refreshed Submission Requirements New Search Refine Search Requirements Submission Requirements 1 4 of 4 First Previous Next Last Instance Name amp TOI Sub TOI Filing Type HawaiiLD Life Group HawaliLD Life Group Annuity COLI Fraternal Industrial Term Universal Variable Whole tn Form not meeting the Flesch score requirements HawaiiLD Life Group HawaliLD Life Group Annuity COLI Industrial Term Universal Variable Whole Form meeting the Flesch score requirements 2 Toclose the Submission Requirement screen click on any of the links on the SERFF Workspace To return to the Find Submission Requirements view click on the Ret
35. DATE We are pleased to announce the 10th Annual NAIC NIPR E Regulation Conference will be held April 27 29 2009 at the Kansas City Westin Crown Center Regulation Conference is the premier Regulatory Business and Technology event and you won t want to miss it Further details on the conference a full agenda and registration will be available in early 2009 at www naic org ereg SERFF 5 6 1 Released SERFF v5 6 1 was released February 11 2009 Click here to view the release notes for this version Known Issues Click here to see the documented issues in SERFF v5 6 SERFF Roles The ability to perform various functions within SERFF is based on the roles assigned to the user ID Role assignments are made by the SERFF Help Desk Role updates and inquiries must be made by a Filing Manager and should be emailed to serffhelo naic org The roles available for industry are detailed below Description Grants the ability to create and edit instance Configuration Manager preferences and Company and Contact data Grants the ability to create submit new filings as well as view or modify filings on which the user is listed as an Author Grants the ability to create submit new filings Filing Manager a as well as modify any filing in the instance Grants the ability to submit filings with EFT payments for state filing fees EFT Filer Industry Lesson 1 Page 10 of 11 Copyright 2009 National Association of Insurance Com
36. End User Training Manual Browser Configuration The NAIC recommends Internet Explorer IE to access SERFF The SERFF views are based on advanced technologies currently available in IE resulting in a better choice for efficiency This section highlights browser configuration settings that need to be applied prior to using the SERFF application Only IE browsers configured with the following settings will be supported Note The screen shots for illustration purposes use IE 6 0 Users with other versions such as IE 5 5 or 7 0 may notice differences in their actual screen display E For instructions on configuring your settings for other browsers including IE7 and Firefox please visit our website www serff com Start Internet Explorer by choosing Programs gt Internet Explorer or by clicking the desktop Internet Explorer shortcut Use the following instructions to configure your browser for optimal SERFF operation T Browser Settings for SERFF 1 Select Internet Options from the Tools menu A National Association of Insurance Commissioners Microsoft Internet Explorer File Edit View Favorites Tools Help mBak E 2 Mailand News t bs gfMedia al p a A Synchronize E Address j http twm naic org Send To Bluetooth Show Related Links Sun Java Console HIE ABOUT THE NAIC CONTACT US ss jites amp Activities k Vernment Relations Office making progress fogether Securities Valuation Office Int
37. Failed message appears with a list of all the missing requirements The error message will contain a link to the filing so the Author can complete the missing requirements Submission Failed Filing DELT O00300116 was not submitted for the following reasons ERROR 1004 4 filing mode is required on each filing ERROR 4001 Supporting Documentation item Actuarial memorandum is required ERROR 4001 Supporting Documentation item Applications LH is required ERROR 4001 Supporting Documentation item Forms Filed for Informational Purposes Other Supporting Documentation is required ERROR 4001 Supporting Documentation item Life and Health Cover Letter is required ERROR 4001 Supporting Documentation item NAIC Uniform Transmittal Doc is required ERROR 4001 Supporting Documentation item Policy Certificates is required ERROR 4001 Supporting Documentation item Riders Endorsements Insert pages is required On om on Bow he 3 If all requirements have been satisfied the filing will be submitted to the state The Author will receive the following confirmation if the filing was successful Filings Billing Settings Filing Rules Reports Templates My Workfolder My Open Filings My Draft Filings ges Search Export Create Filing Create Paper Filing EFT Report e My Draft Filings Your filing was submitted to Missouri Industry Lesson 4 Page 56 of 71 Copyright 2009 National Association of Insurance Commissioners All right
38. Field Tool Button Acrobat s cursor will turn into crosshairs Position the crosshairs at the point where you want the form field to begin then click and hold the left mouse button and drag to create a box Industry Lesson 7 Page 68 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual retaliatory Fee Summary Page Company Name on Check es eck Mailed with this Form Attached Type of Filing Life and Health Property and Casualty Check Number Company Filing Number Date on Check Submissions SERFF Tracking Number 3 When you release the mouse button the form field will be automatically inserted and the Field Properties text box will appear Text Field Properties x General Appearance Options Actions Format Validate Calculate Mame Tooltip Common Properties Form Field Visible Read Only Orientation fo degrees E Required Locked Close 4 In the text field properties there are 7 tabs to choose to format a text field a General Enter a name tooltip text and other general properties Select the Read Only option to prevent the field from being modified by the user b Appearance The appearance properties determine how the form field looks on the page Remember if you select a background color you won t be able to see through to any graphics behind the form field Industry Lesson
39. Homeowners 04 0005 Other Homeowners Missouri 04 0 Homeowners 04 0005 Other Homeowners Nebraska Property amp Casualty Homeowners Nebraska Property amp Casualty Homeowners Previous Save and Continue i Save and Close Save Cancel 1 Click on the L d button to advance to Step 7 Step 7 Select Companies and Contact The Author selects the contact and company or companies for the filing All contacts and companies need to be created in both the Companies and Contacts views Settings prior to completing the Filing Wizard The Industry Configuration Manager is responsible for adding contacts and companies Refer to Lesson 2 for instructions Industry Lesson 4 Page 14 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Step 7 Select Companies and Contact Select a Contact Please select a contact Please select a contact CIC Cataclysmic Ingea America s Best Insurance pahe Eag i BWC Lide and Health Insurance Company Remove All Save and Close Cancel Step 7 Select Companies 1 Select the contact from the drop down list Step 7 Select Companies and Contact Select a Contact Carson Cook Bit Life and Health Insurance Company Move All America s Best Insurance Company ae CIC Catachysmic Insurance Company Next Save and Close gave Cancel 2 Select the company or companies and click on the
40. Insurance Step 3 of the Filing Wizard exhibits improvements made by states to promote uniformity as well as automation that results in speedy filing creation for industry users SERFF has incorporated the NAIC Uniform Product Coding Matrices a key Speed to Market and uniformity tool into the Wizard Type of Insurance Selector The Wizard Type of Insurance Selector will only display on multi state filings The Author can select from the Wizard Type of Insurance Selector or select from the TOI drop down next to each state NYP i TIME SAVER Wizard Type of Insurance Selector The Author selects the Type of Insurance from the Wizard Type of Insurance Selector drop down For those states that have implemented the Product Coding Matrix and accept the Type of Insurance TOI specified the information will auto populate for each state selected 7 For the states that haven t implemented the Product Coding Matrix the Author will have to click on the drop down arrow next to the TOI for each state Click the Add State or Remove states button to change the states included in the filing Industry Lesson 4 Page 8 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Multi State Filing Step 3 Select Types of Insurance Wizard Type of Insurance Selector Eain ne Selected States Type Of Insurance Missouri oso Homeowners ka M
41. Items that need to be submitted on a filing These become Supporting Documents on SERFF filings e General Instructions Includes information not specific to a product about submitting SERFF filings to the state instance e Types of Insurance The Types of Insurance TOIs and Sub Types of Insurance Sub TOls accepted by a specific state instance in SERFF e Submission Requirements A compilation of TOls Sub TOls Filing Types and Requirements The Submission Requirements identify the specific Requirements that need to be submitted to a state specific to the TOI Sub TOI and Filing Type selected Requirements A Requirement when included in a Submission Requirement is a request from the state for Supporting Documentation to aid in the review of a filing States use the Requirements list in this view when creating their Submission Requirements A Requirement can be used in multiple Submission Requirement documents but are instance specific The Requirement search page allows searches based on the following information Industry Lesson 3 Page 2 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual e Name The Requirement name e Business Type The line of business to which the requirement applies e State Instances The State instance s participating in SERFF Find Requirements Name Business Type Property amp Casualty State In
42. National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Find Submission Requirements State Instances 0525 New Hampshire PC 4 Alabama oF Alabama Life Alaska m Arizona AnzonaLlH Arkansas California SeT CalifomiaLD Select Requirement Name included text Starts With Contains Equals Enter text that should be in the requirement name Starts With Contains Equals Enter text that should not be in the requirement name 5 Select PCM Type s of Insurance 6 Click on the amp Once the Type of Insurance has been selected the PCM Sub Type s of Insurance will be displayed based on the TOI selected Industry Lesson 3 Page 14 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Types Of Insurance 07 1 Crop 01 0 Prope 02 3 Flood 03 0 Personal Farmowners 04 0 Homeowners 05 0 Commercial Mult Per 05 1 Commercial Mult Per 05 2 Commercial Mult Per 5 06 0 Mortgage Guaranty 0 0 Ocean Manne a 09 0 Inland Marine Select Sub Type of Insurance 01 0001 Commercial Propert 01 0002 Personal Property F 7 Select the PCM Sub Type s of Insurance and click the 8 Click on the button Submission Requirements New Search Refine Search Requirements Submission Requirements 1 2 of 2 First Previous Next Last Instance Name
43. Number This overall filing number is a combination of nine alpha numeric characters SERFF Workspace The SERFF Workspace is the active window for the filings database where the industry users will create new filings and check the status of submitted filings The SERFF Workspace is the first screen accessed by industry users to perform most SERFF related tasks State Specific Fields State Specific are unique fields to an Electronic and Paper Filings Any company submitting through SERFF to your state will have a State Specific tab on their filing that contains the fields you specify on the state instance view These fields are text only fields and are not fixed length fields There are up to 10 fields that can be used for Electronic Paper filings States may provide information regarding the expected entry for those fields in their General Instructions document Submission Requirements For each filing combination Type of Insurance Sub Type Filing Type there is a set of submission requirements that must be met for the state to receive the filing for review Industry Appendix and Glossary Page 36 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Type of Insurance A Type of Insurance is used to organize the lines of insurance which a state is accepting through SERFF and any sub types that fall under them User Preferences A User Preferen
44. Open Filings Message Center Responding to an Objection Letter Amendments PDF Pipeline Filer Note Note to Reviewer 7 4 4 4 4 4 Dispositions Industry Lesson 5 Page 1 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual My Open Filings My Open Filings All filings that have been assigned to an analyst appear under the ee link ope y z z m i Open filings can be moved to L Betara by placing a check mark in the check box a Move to Workfolder next to the filing s that the user wishes to move and clicking the button to execute the move e Filing Managers will not see filings in the My Open Filings view unless they are added as an Author to the filing Filing Managers must use the Search feature to locate filings that are not assigned to them Filings Billing Settings Filing Rules Reports Templates My Workfolder My Draft Filings ges h Export Create Filing Create Paper Filing EFT Report My Open Filings Move to Workfolder Filings Filings 1 5 of 5 First Previous Next Last State El Product Name Company Tracking Filing Date Created By SERFF Status Maine Personal Property Sep 17 2006 Melissa Moeller Assigned Maine Animal Mortality Sep 12 2006 Melissa Moeller Pending Industry Response Maine Animal Mortality 09212006 Sep 21 2006 Melissa Moeller Pending Industry Response Maine Group Life Whole Sep 13 2
45. PDF CREATION HHGS Creating Adobe PDF Files HDS Creating Adobe PDF Files DS Adobe PDF Settings HDS Saving and Converting Adot DS FORMS EHS Creating Adobe PDF Forme BHD Filling in Adobe POF Farme HD Collecting Data from Submi DS REVIEW AND MARKUP EHA Usina Commentina Jools Signatures Industry Lesson 7 Page 6 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Navigation Toolbar Buttons There are quick navigation buttons available on the toolbar within Adobe These buttons will help you navigate quickly through any large documents you may be reviewing File Edit View Document Comments Tools Advanced Window Help ABC CO ABC Company a stock company will pay the benefits sp terms and provisions of this policy The Schedule of Exh applies and its effective date Policyholder AnyCompany Group Policy No AXA AX EFFECTIVE DATE This policy will take effect on October 1 1999 This policy replaces Group Policy Number YYYY Y which was issued by ASC Company and took effect on October 1 19977 POLICY ANNIVERSARIES Policy anniversanes will be October 1 2000 and each subsequent October 1 PREMIUM PAYMENTS i i id d Cuan ee Eir x Min Si E OQ ol RE Industry Lesson 7 Page 7 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Using Ado
46. Properties dialog box The Link Properties dialog box opens automatically when you create a custom link For other link types you must open the dialog box manually amp To define the visibility of a link you must use the Properties dialog box You cannot define the visibility of a link in the Properties toolbar Link Properties Appearance Actions Unk Type MEEN ine ster oid gt Highlight Style Invert Color esi Line Thickness Thin T Locked Actions Tab To add an action you must generally define a trigger that causes the action to occur and then define the action itself You can add multiple actions to one trigger Triggers are not available when setting actions for bookmarks and links These actions are activated only by a mouse click Industry Lesson 7 Page 54 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Link Properties Appearance Actions 4dd an Action Select Action Open a File File C Documents and Settings FstuartDesktop adobe File H 4 Up Down Edit Delete T Locked Comparing Two PDF Documents There are two comparison options available with the Professional version of Acrobat The Acrobat Standard version does not include the compare feature The two comparisons available are page by page visual differences textual differences including fonts 1 Close all open Adob
47. Reviewer Close Click the J button to close the Response Letter when finished reviewing 7 How to Submit the Response Letter 1 Click the button to send the Response Letter Response Letter for NAIC 125961740 Submit Edit Delete Close View Objection Letter SERFF Tracking MA 125961740 State Arizona Number Filing Company Stacie s Test Company State Tracking Number Company Tracking Number TOL LOYI Individual Life Sub TOI LOVI 513 External Index Single Premium Joint whole Last Survivor Product Name Response Testing Project Name Status Draft Dear No primary reviewer set on filing Introduction Hello Industry Lesson 5 Page 26 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 2 Aconfirmation message appears confirming this action Microsoft Internet Explorer 2 You are about to submit this Response Letter Are you sure Cancel 3 Click the button The Response Submitted on Date is now populated with the date sent to the State General Form Rate Rule Supporting State Companies Filing Filing Information Schedule Schedule Documentation Specific and Contact Fees Correspondence Objection Letters Status Created By Created On Date Submitted Responded By Response Created On Response Submitted On Awaiting Industry Response Moeller Melissa 09 21 2006 0
48. Schedule Templates later in this lesson 1 Click the Import Template L button to import a Schedule Template General Form Rate Rule Supporting Companies Filing Information Schedule Schedule Documentation and Contact Correspondence Form Count 0 Form Edition Form Action Specific Readability Number Date Type Data Score Attachments Add Import Template Import 2 Select the appropriate Template to import Click the button Select Template s to Import Import Close Template Name Template Owner fe Form P amp C Stacie Donner 3 The Form Schedule item has now been added to the filing General Form Rate Rule Supporting Companies Filing Filing Information Schedule Schedule Documentation and Contact Fees Correspondence Form Count 1 Select Form Form Edition Form Action C Name Number Date Type E Form 123 jiz 12712007 oT aj Mew q lo Attach Files Form pdf Temne Action Specific Readability Attachments Data Score Delete Selected Add Import Template Rate Rule Schedule P amp C The Author completes any Rate Rule Schedule items under the Rate Rule Schedule tab The information in this tab can be updated post submission All Rate Rule related attachments will be attached here e Filing Method This is the review method for which the filing is being submitted See state specific requirements Industry Lesson 4 Page 34 of
49. Submitted On Notice Note To Reviewer Donner Stacie OoF 16 2007 10 42 AM Status Filer Mote Donner Stacie Ov 1 2007 03 32 PM Status Filer Mote Donner Stacie 07 17 2007 03 27 PM 6 Click the button to send the Note to Reviewer Microsoft Internet Explorer x C3 L72 You are about bo submit this Mote to Reviewer Are you sure Cancel 7 Aconfirmation message appears confirming the action 8 Click the I button Industry Lesson 5 Page 45 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Note To Reviewer for NAIC 125085014 Close SERFF Tracking Number MAIC 125085014 State Arizona Filing Company MAIT State Tracking Number Company Tracking Number TOI 09 0 Inland Sub TO I 09 0001 Animal Marine Mortality Product Name Equestrian Product 1 Project Name Number Created by Donner Stacie on 07 16 2007 10 42 4M Last edited by Donner Stacie on 07 18 2007 10 46 4M Submitted on OF 18 2007 10 46 AM T Note to Reviewer Instructions A Hote to Reviewer should not be used to submit approvable material to the state Please use the Amend Response process and add the attachments and information to the Form Rater Rule or Supporting Document Schedule Subject Motice Comments Mote to Reviewer A Note to Reviewer may be sent with the original submission of the filing as well as on a close
50. Types The type of filing ex Form Rate Rule e Requirements Items that need to be submitted on a filing amp The Submission Requirements which are located on the Supporting Documentation Schedule of a filing must be satisfied or bypassed in order to submit a filing for review Industry Lesson 3 Page 11 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Filings Billing Settings Filing Rules Reports Templates quirements General Instructions Types of Insurance Submission Requirements aa Find Submission Requirements State Instances 05325 4 Alabama Alabama Life Alaska Arizona ArizonaLH Arkansas California anes x CaliforniaLD Requirement Name Starts With Contains Equals Enter tent that should be in the requirement name Starts With Contains Equals Enter tent that should not be in the requirement name PCM Types Of Insurance 01 0 Property 02 1 Crop 027 3 Flood 03 0 Personal Fannowners 04 0 Homeowners 05 0 CMP Liability and Non 05 1 CMP Non Liability Port onion 05 2 CMP Liability Porton 06 0 Mortgage Guaranty el oo 03 0 Ocean Marine Select Sub Types of Insurance Find Find Submission Requirements for State Instances that have implemented the Product Coding Matrices e PCM Types of Insurance A standardized naming convention for Types
51. a Filing from Draft Filings 1 To open the filing click anywhere on the filing Update 2 To edit the filing click on the L button Add Authors Update Move to Workfolder PDF Pipeline View General Instructions View Filing Log Product Name Provider Excess Risk SERFF Tr Num SERT SERFF Status Closed 4pproved TOI L amp H Accident amp Health Individual State Tr Numi 4934 State Status Approved Sub TOl Provider Stop Loss Co Tr Num Co Status Filing Type Form Date Submitted 05 08 2006 Disposition Date 06 20 7006 View Filing Log Users have the ability to view activity history on a filing with the View Filing Log feature The activities displayed are limited to Filing Events and do not include events that occur outside the filing flow The View Filing Log feature is particularly helpful if more than one person has worked on a filing or if there was a problem with the filing T How to Access the View Filing Log 1 When in a filing will be shown under the state name Assign Reviewers Update Set Public Access Create Objection Move to Workfolder PDF Pipeline oS Alaska View Filing Lo Peete Company NAIC SERFF Tr Num NAIC 125086612 OI 01 0 Property SERFF Status Assigned Sub TOI 01 0001 Commercial Property Fire and Allied Lines State Tr Num Filing Type Form State Status Assigned To Kelly McCumber primary Co Tr Num Date Submitted 07 17 2007 Disposition Date State Description 2 Click on M
52. a5es21nxissaeesniacaiaynaonmaneiaeasasaensniapsieeeesyiaenauanenanon 174 BSS ON oct e E E 176 Tracking Number 5 CANC Mes anes enenccatercttnnuttenatengton atenaleettemetenatenase rads 177 Advanced CAN GIN sesrererener rerne rE EErEE EN N ETE OEN E E R 178 LESSON I ero E EE AEE E soe E E E EEEE E 186 introduction TOGACT ODN oxcnsassitessroatsensasndeensanaitaasanstesssansseeasarsstaesees 187 Creating and Editing Acrobat Pages cccccssccseeseeeeeeeeeeseees 202 Editing Text in an Acrobat Document ccccccceeceeeeeeseeeeeeees 208 Marking Up an Acrobat Document sisrcctoccctectiecaharteeietesevecsearenves 218 Advanced Adobe Features ccccccsecceccceeceeceeceeseeeseeseeeeeeees 231 Crean FOr egere a E E ete 249 PROC I AEPA R E E E E E E E E EE 211 EDO TOO era O E EEEE 2 2 MICKE WDO FOO aereo E EEEE OE 215 FRC DOM are E E EE EEEE 2 8 Create a Paper NIN actccstcasteasdenadenad nadeait oateandcaaten de onsdoandsanteacs 282 SERFF GIOSSANY ossai scccacct acceacct aR SRE ASR E RS 301 Copyright 2009 National Association of Insurance Commissioners All rights reserved Introduction The System for Electronic Rate and Form Filing SERFF is a smart Internet application designed to provide an efficient process for rate and form filing The SERFF application provides for the submission of electronic rate and form filings and facilitates electronic storage management analysis and communication regarding filings and their
53. added to the filing General Form Rate Rule Supporting Companies Filing Filing Information Schedule Schedule Documentation and Contact Fees Correspondence Expand All Collapse Bypass Multiple iew Additional Info m A Name Article 4 1 Review Requirements Checklist m amp 2 name Supporting Doc Add Supporting Documentation Import Template Legend Mo Action Taken Satisfied Bypassed B User Added State Specific Fields The State Specific Fields tab holds additional fields that are required by the state to which you are filing These are required fields and must be completed prior to submitting the filing to the state The state may define up to ten State Specific Fields Industry Lesson 4 Page 50 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual If a state does not have State Specific Fields defined this tab will not appear on the filing General Form Rate Rule Supporting State Companies Filing Information Schedule Schedule Documentation Specific and Contact Correspondence Electronic Field 1 Electronic Field 2 Electronic Field 3 a Electronic Field 4 o Electronic Field 5 Electronic Field 6 a Companies and Contacts This is the section of the filing where the Author views the company and contact information The State Insurance Department will also view company and
54. be added at one time by holding down the Ctrl or Shift buttons on your keyboard Step 7 Select Companies and Contact Select a Contact Larry Cleaver sb insurance co Wed Insurance SBH Wed Insurance 3 Remove All Save and Close Industry Appendix and Glossary Page 20 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 2 Click to advance to Step 8 Step 8 Select Companies for States When multiple states are selected in the Filing the Author will select the companies for _ Select All Companies each state Clicking on the button places a check s next to each company Clicking on the De Select All Companiesasses button will remove the check s Choose the appropriate companies for each state Step 8 Select Companies For States Reset Select All Companies De Select All Companies Multiple companies accepted on a filing Iowa Kansas M America s Best Insurance Company M America s Best Insurance Company M cic Cataclysmic Insurance Company M cic Cataclysmic Insurance Company Previous Save and Continue Save and Close Save Cancel 7 Step 8 Select Companies for States 1 Click on the I button to advance to Step 9 Industry Appendix and Glossary Page 21 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual
55. company s filing Usually they are not part of the same group You should check with each state to determine their rules on these filings If permitted use this area to indicate either an advisory organization name or me too company name This is not a required field e Reference Organization Number amp Title if applicable This is the unique number that the reference organization gives to the Filing It is generally not the same number as the circular number This is nota required field e Advisory Org Circular This is a unique number that references the circular number This is not a required field Industry Appendix and Glossary Page 22 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Step 9 Default Filing Data Filing Description Requested New Cona n 4pprova Requested Renewal cr On Approval Status of Filing in Please Select Domicile Domicile Status Comments Reference Organization Reference Number Reference Title Advisory Org Circular Previous Cancel Step 9 Default Filing Data 1 Complete the Filing Data page 2 Click on the button to advance to Step 10 Industry Appendix and Glossary Page 23 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Step 10 Final Filing Summary This is the final step
56. contact information here This information was specified on Step 7 of the Filing Wizard but can be modified prior to submission A company can be added to the filing by selecting the company name in the drop down and then clicking Add Companies can also be removed but there must be at least one company and one contact on the filing Multiple companies may be added to a filing but only one contact per filing is permitted Industry Lesson 4 Page 51 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual General Form Rate Rule Supporting Companies Filing Filing Information Schedule Schedule Documentation and Contact Fees Correspondence Filing Contact Information Larry Johannsen ljohannsen cjcc com 2301 McGee Street 816 783 8747 Phone Suite 800 Fax Kansas City MO 64108 Filing Company Information This filing was made by a third party CJC Cataclysmic Insurance Company CIC Cataclysmic Insurance Company i 2301 McGee Street CoCode Suite 800 Group Code Kansas City MO 64108 G N 816 783 8747 ext Phone ay renee FEIN Number 05 5641332112 State of Domicile New York Company Type State ID Number 123 America s Best Insurance Company 2301 McGee Street CoCode 6667 Suite 800 Group Code 83 Kansas City MO 64108 816 783 8747 ext Phone Group Name CICC FEIN Number 08 98745413 State of Domicile Alaska Company Type Property a
57. features are not as simple as they are with Microsoft Word or WordPerfect Remember the reasons for using Acrobat are file size and the ease of transport through email not because it is a better word processing program Many times the document you would like to submit with your SERFF filing has already been created in a word processing program like WordPerfect or Microsoft Word Use the following steps to convert a Microsoft Word document to a PDF file There are similar steps for other word processing programs Create an Acrobat File from a Word Processing Program 1 Open the appropriate document in your word processor 2 Select Adobe PDF Convert to Adobe PDF from the main menu or click on the toolbar 3 You will be brought to the Save PDF file as dialog box Industry Lesson 7 Page 17 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Save Adobe PDF File As Save jhi E PCS _ work a 5 e EE ACCESS Acrobat ETS ABC COMPANY policy pdf File name Save as Ippe PDF files Cancel we 4 Enter the appropriate name for the document and click button amp Note When you have returned to your word processor program the file has been created and will be found in the folder you selected during the saving process Conversion can take a several minutes depending on the size of the document being converted
58. file You cannot insert a file of any other type 4 Click Beet The Insert dialog box will appear Industry Lesson 7 Page 26 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Insert Pages i x Insert File EMUtxt pdf Location Fage i First i Last ir Page concel_ 5 Select the appropriate position for the new file The pages from the selected file will be inserted into the current document at the location specified 6 Select File Save from the main menu or click to save the changes amp Moving Pages in an Acrobat Document Adobe Acrobat allows you to rearrange the pages of a document using a simple drag and drop method 1 Open the appropriate document in the Adobe Acrobat program window 2 Select the Pages tab to open the thumbnail pane on the left side of the document E This pane can be widened by moving the mouse pointer to the line dividing it and the display pane The mouse pointer will turn into a double headed arrow Click and drag to the right to make the pane wider Industry Lesson 7 Page 27 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual S File Edit view Document Comments Tools Advanced Window Help ig ey fs g a py S Create PDF AS Comment amp Markup oe Send for Review A f O Deseo faa
59. filing To access this feature click on the Settings tab and then click on Message Suppression Settings Filings Billing Settings Filing Rules Templates User Preferences Instance Preferences Companies Contacts Contact Information Message Contact Intormation Suppression Settings Last Name Donner User Preferences First Name Stacie Email Address sdi yahoo com Ex namem damain com Industry Lesson 5 Page 8 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual The following screen shows all pieces of Correspondence that can be suppressed Contact Informaton Message Message Suppression Settings Suppression Settings INDUSTRY ACTION MESSAGES User Preferences W Filer Note Created STATE ACTION MESSAGES Effective Implementation Date Updated Filing Reopened Filing State Info Changed Filing Public Access Changed Filing Submitted with Default Public Access Filing Primary Reviewer Changed Compact Filing Acknowledge Included State NEW CORRESPONDENCE FROM STATE MESSAGES Objection Letter Submitted Disposition Submitted Note To Filer Submitted Suppress a Message s 1 Click on the Settings tab Message 2 Click on Getungs the left side of the page Click on the type of Message s that are to be suppressed In th
60. implemented the standard naming convention The Filing Types listed next to each state contain all of the Filing Types that have been setup by the state and are based on the TOI and Sub TOl selected Step 5 Select Filing Types Filing Type Selector Advertising Form Form Rate Form Rate Rule Form Rule Rate Rate Rule Rule Selected States Filing Types I owa TOI 04 0 Homeowners Advertising Form F Form Rate Form Rate Rule Form Rule Rate Rate Rule Rule Sub TOI 04 0002 Mobile Homeowners Kansas TOI 04 0 Homeowners Advertising Form F Form Rate Form Rate Rule Form Rule Rate Rate Rule Rule Sub TOI 04 0002 Mobile Homeowners Previous Next Add or Remove States Save and Close Save Cancel Step 5 Select Filing Types 1 Using the Filing Type Selector place a checkmark next to the Filing Type s applicable to the filing Wherever there is an exact match the Filing Type for the state will auto populate If there are no Filing Type matches simply select the appropriate Filing Type for each state Industry Appendix and Glossary Page 18 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 2 Click on the button to advance to Step 6 Step 6 Confirm Selections Step 6 displays a summary of the Filing for review and confirmation of all the data entered in previous steps Click on the button to
61. in Domicile Domicile Status Comments Filing Status Changed Company Status Changed Reference Organization Reference Title Assigned To Corresponding Filing Tracking Number Authorized 09 18 2006 09 18 2006 null primary Project Number 0918 2006 State Status 09 18 2006 Changed Deemer Date Reference Number Advisory Org Circular 2 Click the button to update the Filing Industry Appendix and Glossary Page 25 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Kansas Product Name Industry Paper Manual SERFF Tr Num CCIC 000501030 SERFF Status Submitted to State TOI 04 0 Homeowners z State Tr Num State Status Sub TOI 04 0003 Owner Occupied Homeowners v Co Tr Num Co Status f o1 submitted z Filing Type Form Date Submitted a Disposition Date Effective Date Requested New Effective Date Requested Renewal Authors Thea Cook ce o C On Approval On Approval General Rate Rule Form Companies Filing Supporting State Filing Paper Information Schedule Schedule and Contact Fees Documentation Specific Correspondence Information Project Name Homeowner s 2007 Project Number 0918 2006 Status of Filing in Authorized lt Domicile Domicile Status Comments Filing Status 09 18 2006 State Status 09 18 2006 Changed Changed Company Status 09 18 2006 Deemer Date Ch
62. in the Filing Paper Wizard and represents a summary of the filing s for review and confirmation by the Author By clicking the button the Author is able to navigate back to the step in the Filing Paper Wizard where companies are selected for states if changes need to be made Step 10 Final Filing Summary State TOI Sub TOI Filing Types Iowa 04 0 Homeowners 04 0002 Mobile Homeowners Form Kansas 04 0 Homeowners 04 0002 Mobile Homeowners Form Previous Finish Step 10 Final Filing Summary Companies Melissa s PRC Company American Bankers Melissa s PRC Company American Bankers 1 Click button to complete the Filing Paper Wizard process The completed filing s is available from the My Draft Filings link see below At this point you have selected your state s TOI Sub TOIl Filing Types and added companies and contact Your Filing container has been created The next step is to add the filing documentation if desired Draft Filings for Product Homeowners Product Launch TOI Sub TOI Filing Types 04 0 Homeowners 04 0002 Mobile Homeowners Form 04 0 Homeowners 04 0002 Mobile Homeowners Form Industry Appendix and Glossary Companies Melissa s P amp C Company American Bankers Melissa s P amp C Company American Bankers Page 24 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Draft Paper Filings Afte
63. information from the Rate Rule Schedule All information entered will be deleted Exhibit Name nem Note Clicking on the Remove link next to the added attachment deletes the attached file see below This does not delete the new rate information displayed on the rate rule schedule Clicking on the remove link next to the exhibit name deletes the added rate information and any attached files See above Attach Files O1 EVENT NOTES doc Remove amp Rate Schedule Using Templates The button will be visible if the Author has created Schedule Templates See how to create a Schedule Templates later in this lesson Industry Lesson 4 Page 38 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 1 Click the i button to import a Schedule Template General Rate Rule Supporting Companies Filing Information Schedule Schedule Documentation and Contact Correspondence Add Rate Data Yes Property amp Casualty Rate Rule Schedule Select Exhibit Name Rule or Page Rate Action Previous State Filing Number Attach Document Delete Selected Import 2 Select the appropriate template to import Click the button Select Template s to Import Import Close Template Name Template Owner m Rate Rule P amp T Stacie Donner 3 The Rate Rule Schedule it
64. option A SERFF filing can have only one Contact Disposition When a Disposition Report is created for a filing the SERFF status of that filing is changed to Closed The filing is then moved from the My Open Filings The user can find any closed filings by using the Search tool Disposition Reports can be found on the Filing Correspondence Tab of the filing Filing A Filing is a package of information sent from an insurance company to a state rate and form filing review department A filing contains one or more Schedules including a Supporting Documentation schedule and Notes from the insurance company The state reviewer may add Notes Objection Letters and Reports as responses All of these pieces make up the SERFF filing Industry Appendix and Glossary Page 31 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Filing types Type Definition Rate A filing that contains a company s proposed rates and documents that support the rate filing Rule A filing that contains a company s proposed rules and documents that support the rule filing Form A filing that contains a company s proposed forms and documents that support the form filing Advertisement A filing that contains a company s proposed advertisements and documents that support the advertisement filing Multi A filing that contains components from more than one filing type Ex
65. or L Move All button Multiple companies can be added at one time holding down the Ctrl or Alt buttons on your keyboard 3 Click to advance to Step 8 Industry Lesson 4 Page 15 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Step 8 Selection Companies When multiple states are selected in the filing the Author will select the companies for Select All Companies each state Clicking on the button places a check s next De Select All Companies to each company Clicking on the button will remove the check s INER 7 Based on a state setting states can pre determine if multiple companies are allowed on a single filing If the state has established this functionality and multiple companies are allowed company fields will auto populate if the company s profile reflects that it is licensed in that state If multiple companies are not allowed by the state SERFF will break out the filing automatically for the industry Step 8 Select Companies For States Reset Select All Companies De Select All Companies Multiple companies accepted on a filing Kansas Missouri W America s Best Insurance Company W America s Best Insurance Company Dl cic Catachysmic Insurance Company W cic Cataclysmic Insurance Company Nebraska M America s Best Insurance Company I cic Catachysmic Insurance Company Save and Cont
66. proxy connections Java Sun Use Java 2 v1 4 2 73 for applet requires restart Microsoft VM Java console enabled requires restart Q Java logging enabled Multimedia J Don t display online media content in the media bar Enable Automatic Image Resizing Enable Image Toolbar requires restart F Restore Defaults enabled requires restart Cancel Apply 10 Click the button Industry Lesson 1 Page 5 of 11 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 7 Pop Up Blockers SERFF will not work correctly for users with pop up blockers If you have a pop up blocker installed please contact your IT department or the SERFF Help Desk for assistance in configuring it to allow pop ups from the SERFF application SERFF Tracking Number TO ensure uniqueness and provide audit capabilities the SERFF tracking number represents a meaningful identifier for each filing Instance Identifier Filing ID ABCD 125000123 1 Instance Identifier A four character representation of the industry instance Each industry instance will be assigned their own code for this portion of the tracking number 2 Unique Number This filing ID number consists of nine digits Industry Lesson 1 Page 6 of 11 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual SERFF Billing SERF
67. reports if none of the reports meet the user s needs Filings Billing Settings Filing Rules Reports Templates Select a Report Disposition Filing Status Metrics By Filer Productivity Sample Report Disposition Report Provides a list of all the filing with a Disposition in the given date range Industry Appendix and Glossary Page 8 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Filing Status Provides a summary of all open filings Metrics by Filer Provides an aging report of open filings by filer Productivity Provides the number of filings submitted Objection Letters received and response sent by filer Generating a Report 1 Click the Reports tab 2 Click the link for the report to run 3 Set the report criteria Criteria may include a Date Ranges enter a start date and end date Dates are inclusive b Filing Medium choose to include paper or electronic filings or both SERFF Industry Productivity Report Submit Cancel Please choose the parameters for your report Begin Date inclusive 99 91 2006 End Date inclusive q9 23 2006 Report format ppf file C Excel file E csv file E xml file 4 Select the Report Format a PDF file Portable Document File that can be opened by Adobe Reader Adobe Acrobat or similar PDF software tools b Excel file A file that can be op
68. selected a sub level of options becomes available The User may choose which fields should be in the result file and what order those fields should be in See example below The user should utilize the arrow buttons to Industry Appendix and Glossary Page 2 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual determine which fields will be included and the up and down buttons to determine the order in which the fields should appear Objects l Filing l Company I Supporting Document Schedule Item Supporting Document Name Field Ordering Up i Down Suppor ng Document Status Supporting Document Bypass E Supporting Document Commen Supporting Document Review gt gt ES _ lt E Form Schedule Item E Rate Rule Schedule Item E Company Rate Data Cancel 5 Click the button 6 The File Download dialog opens File Download x Eo Some files can harm your computer IF the file information below 3 looks suspicious or you do not fully trust the source do not apen or save this file File name filirg export xls File type Microsoft Excel Worksheet From sertt int naic ong Would you like to open the file or save it to your computer Open 5 Cancel More Info i Always ask before opening this type of file 7 Choose an action Industry Appendix and Glossary Page 3 of 37 Copyright
69. sent the Objection Letter The Respond by Date is a date by which the state expects the Author to respond The Submitted Industry Lesson 5 Page 13 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Date is the date that the Objection Letter was actually submitted and viewable by the Author Objection Letter for NAIC 125084199 Close Yiew Response Letter SERFF Tracking Number MAIC 125084199 State First Filing Company MAIT State Tracking Number Company Tracking Number TOI Ocean Marine Sub TOI Ocean Marine Product Name Animal Mortality Project Name Number Objection Letter Status Pending Industry Response Objection Letter Date 09 21 2006 Respond By Date 09 30 2006 Submitted Date 09 21 2006 Dear Stacie Donner Please review the objections included in this letter and respond appropriately for review Objection 1 Comment The Filing Description was left incomplete Please attach the description in a POF and send as an 4mendment Objection 2 e Snimal Mortality Policy Form Form Comment The current attached form is 4 Word document Please replace with a POF version so that it will be included in the POF Pipeline sincerely Melissa Moeller 3 Click on the J button after reviewing The first step in the Response Letter process is to make the requested changes to the Schedule Items NOTE Do not click on the Respond
70. sisie date Ayapa EFFECTIVE DATE This polky will take ehec on Fociober 1 193 This policy replaces Group Policy Humber YYYY which weg ieee by Ao Company and took affection October 1 1957 POLICY 4NHRERSARIEL Policy akversaries vill be Drobes 1 2000 and each subsequent Scicher 1 PREMIUM PAYV ESTS TRE policy lis ksu In reum for the payment by ihe Policyhoider of required Premiums Freire ore payable atthe home office of ASC Comosty orto is suiorined agent The first Premium 6 due on and must be pad by hs policy s fective date Ary ister Premiurs are cue ranh n scvence on ihe fret day ot aach Policy Hornt These dates are the Frerium Due Cees POLICY ITUS This paky ls ksusd for defeery In and governed by he laws of Jarisdchon Signed by T A kerzai synio resist sgert as required by baw THE POLY E INTENDED TOBE A QUALIFIED LONG TERM CARE INSURANCE CONTRACT UNDER SECTION TTE OF THE INTERNAL REVENUE CODE OF Taha AT AMEHDED THIS PLIGT MAY HOT COVER ALL THE COSTS ASSOCIATED WITH LONG TERM CARE INCURRED BY THE BUYER CURING THE PERIOD OF COVERAGE THE BUYER I8 ADI 3ED TO CAREFULLY REVIEW ALL POLICY UMMTATIONS FIED LONG TEAM CARE INSURANCE POLICY HOH DMIDEND Pay io i Move the cursor to the appropriate spot using the arrow keys on the keyboard Use the delete key on the keyboard to Delete any text to the right of the cursor and the Backspace key to delete any text to the left of the cursor Enter any new tex
71. the Filing data page PC Filing Step 9 Default Filing Data Filing Description Company Tracking Number Submission Type Please Select Implementation Date jf Eel Requested E C On Approval Add Rate Data yee No Lead Form Number Overall Rate Impact Market Type Please Select Status of Filing in Please Select Domicile Date Approved in Domicile Domicile Status Comments Industry Lesson 4 Page 19 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual LAH Filing Step 9 Default Filing Data Filing Description Submission Type Resubmission Implementation Date Cy Requested C On Approval Lead Form Number Overall Rate Impact Market Type Group Group Market Size Small and Large Group Market Type M Employer Association Blanket Discretionary Trust other Status of Filing in Authorized Domicile Date Approved in 09 01 2006 Domicile T The Filing Description field is the only field required on Step 9 2 Click on the button to advance to Step 10 Step 10 Final Filing Summary The final step in the Filing Wizard Step 10 represents a summary of the filing s for I button the Author is able to navigate back to Step 7 of the Filing Wizard if changes are necessary review and confirmation by the Author By clicking the Step 10 Final Filing S
72. the flexibility to enter their paper filings into SERFF making SERFF their sole repository for all filings Using the Paper Tracking feature SERFF allows users to have all filings both electronic and those submitted to states via other filing mediums stored in one place Searching Reporting and the Export Tool can be used to gather metrics on paper filings as well as SERFF filings The look and feel is much the same as an electronic filing and the industry has the option to enter as much or as little data as they deem necessary Paper Filing Wizard Definitions Save and Continue Cancel Industry Appendix and Glossary Move all states to the right column Move the selected states to the right column Remove the selected states from the right column Remove all states from the right column To go back a step in the Filing Wizard To advance to the next step in the Filing Wizard This button will save the Filing under the My Draft Filings link and close the view The Author may then access the Filing from the link under the Filings tab This button is available after Step 6 of the Filing Wizard This button will allow the Author to save the filing Once this button is clicked changes to the prior Filing Wizard values cannot be changed a ope y ili m This will save the paper filing under the link Cancels the Filing Wizard Page 11 of 37 Copyright 2009 National Association of Insurance Commissione
73. the link that is after the attachment will remove the previous version of the attachment and enable the user to submit an amended file The user should remove the attachment that is being revised and attach the updated version The original attachment is still seen below the attachment in the grayed out area and cannot be removed or changed Action Specific Readability Attachments Data Score Replaced Previous mTIc 000000780 O AttachFfiles Filing nimal Mortalit Remove Replaced Policy Form ae Form 09712006 doc Replaced Soh Palle MTIC Animal Mortality Polic Filing OOOO00 780 Form 09212006 doc Replaced 09012005 Form cancel Product Name ij Training Product SERFF Tr Num SRFF 125961126 TOL 04 0 Homeowners State Tr Num Sub TOI 04 0001 Condominium Homeowners Co Tr Num Filing Type Form Rate Date Submitted 01 29 2009 Effective Date Requested New Effective Date Requested Renewal Form Schedule Form Count 1 Schedule Item Form Form Edition Form Status Name Number Date Type Undo Draft Training Form TF4829 fono1j2009 DEC E Industry Lesson 5 Page 18 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Ifa Schedule Item has been replaced in error click the Undo Draft button Build the Response Letter 1 Click Correspondence tab This will generate your Response Letter button located n
74. the main menu The Open dialog box will appear Open Look ir E Acrobat fal ao j Fe i TemplccProfiles Acrobat Elements Update History Activex r Designer 7 0 Distillr Desktop Esl A Help oN PDOFMaker My Documents Reader Resource Setup Files as MMi Computer File name Mi Network F Files of type Adobe POF Files pdf Lancel 2 2 Select the appropriate file and click Oen The file will open in the Adobe Acrobat program window Industry Lesson 7 Page 2 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Adobe Acrobat Work Area The Acrobat work area includes a window with document pane control icons menu bars status bars and several toolbars The document pane is used to view PDF documents and an accompanying navigation pane shows bookmarks signatures layers pages and several other navigation elements pertaining to the document Below is an example of an open document in Acrobat Tl File Edit View Document Comments Tools Adwanced Window Help Adobe Acrobat 7 0 Bookmarks Signatures Ja pdfmark Reference Manual attach Pages AN Faso rdiha aissi vardon o ihs document on the Adobe Sol ut ore Hebwark mar hipa partner adobe om linke acrobat Industry Lesson 7 Page 3 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserve
75. this policy subject to the ane anit pei lne of this a The Schedule of Exhibits lists each Exhibit to this policy to whom it applies and its effective date Policyholder a poe APPROVED EFFECTIVE DATE This policy will take effect on October 1 1999 This policy replaces Group Policy Number YYYY Y which was issued by ABC Company and took effect on October 1 1997 POLICY ANNIVERSARIES Policy anniversaries will be October 1 2000 and each subsequent October 1 PREMIUM PAYMENTS Thim malian r m eee os eee fee Hh me st Ls Hee Mi oa bans le 3 ened Dee estes A 5 50 x 11 00 in 4 a o pp HILO So 5 Select File Save from the main menu or click to save the changes Industry Lesson 7 Page 39 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Deleting a Stamp in an Acrobat Document Acrobat allows you to delete stamps from documents Use the following steps to delete a stamp 1 Open the appropriate document in the Adobe Acrobat program window Edit wiew Document Comments Tools Advanced Window He ses Create POF E ES Comment amp nee Hd ee send for Review A A 5 a Ce F 4 fiom gt Note Tool 4B Text Edits 2 stamp Tool gt YY gS the Exhibits of this policy subject to the terms and provisions of this policy The Schedule of Exhibits lists each Exhibit to this palicy to whom it applies and its effective date B
76. type of file 4 Choose an action a Open launches Microsoft Excel and displays the quick export results b Save prompts the user to save the file to a local or network drive c Cancel returns the user to the Advanced Search screen d More Info provides more information for the user Industry Appendix and Glossary Page 7 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Fields The fields returned contained to one row per filing via Quick Export are as follows State Company Name Co Code Third Party Filer SERFF Tracking Number State Tracking Number Company Tracking Number SERFF Status SERFF Status Date Changed Company Status State Status State Status Date Changed TOI Sub TOI State TOI State Sub TOIl Filing Type Primary Reviewer Other Reviewers Author Filing Contact Name Overall Fee Amount Submitted Date Disposition Status Disposition Date Effective Implementation Date Request new Effective Implementation Date Request Renew Effective Date New Effective Date Renewal Requested Filing Mode Requested Filing Mode Explanation Product Name Project Name Project Number Form Number Form Count Rule Number and Deemer Date Reports The Reports tab is where authorized users can run reports on their filings There are four reports available to industry users The Export Tool and Quick Export tools are a good way to create custom
77. 0 Enter the appropriate page numbers from step 4 in the Replacement section of the dialog box Industry Lesson 7 Page 32 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 11 Click button The pages from the updated document will replace the appropriate pages in the original document Marking Up an Acrobat Document When a state reviewer receives Adobe Acrobat files attached to a filing it is their job to review the document and make any suggestions directly on the document They do this through the use of annotations There are many types of annotations in Adobe Acrobat You can create notes stamps highlight text etc In addition to being able to create all of these annotations both state and industry employees must know how to edit and delete the annotations Adding a Note to an Acrobat Document Notes are similar to the paper post it notes that we use every day to put reminders or changes on printed documents except they are electronic and placed on an electronic document 1 Open the appropriate document in the Adobe Acrobat program window TE File Edit view Document Comments Tools Advanced Window Help ASHARAM Noea comment amarup g Senator Review A7 A a O Ds fa Qt et o _ o a Li 4 Note Tool SF Text Edits _ stamp Tool gt WE A ABS Company A stock company mill pay ihe beets specified inthe Exhibils o Ihis
78. 006 Melissa Moeller Submitted West Virginia Animal Mortality Sep 12 2006 Melissa Moeller Assigned Most Recently Viewed Filings When a user logs into SERFF they are able to view their most recently viewed files by clicking on the Most Recently Viewed Filings link This provides an easy and fast way to access the filings that they have been working with most recently Industry Lesson 5 Page 2 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Home About SERFF Contact Us naic org Welcome Lacey Seemann alllanzOL Help Logoff i Tracking Humber Providing TEAU promeding uniorniy Filings Billing Filing Rules a folder My Open Filings My Draft Filings Messages Create Filing Create Compact Filing My Workfolder estes Vines ls Remove from Workfolder Filings 0 Filings Product Name Company Tracking Filing Dake Created By SERFF Status No filings in folder Remove from Workfolder View Filing 1 Click anywhere on the filing row to open a filing you wish to view e is a customizable user specific view The Workfolder may contain draft filings open filings and closed filings Filings can be moved to My Workfolder from any view on the Filings tab Industry Lesson 5 Page 3 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Trainin
79. 07 Stacie Donner Draft Bypass Satisty Select Bypass Satisty Use the empty fields to filter the filings that you wish to bypass or satisfy Bypass Satisfy Reset Apply Filter Clear Filter Tracking Number Stake Ll Filing Type Company Mametsi Status Requirement Mame All LH Actuarial Memorandui AEGA 125085145 ArizonaLH Form Transamerica Life i Review Requirement Insurance Company OO Checklist Requirement Last Modified Jan 18 2005 AEG4 125085145 4rizanalH Transamerica Life 1 LH Actuarial Insurance Company OO Memorandum Requirement Last Modified Jul 28 2004 AEGS amp 125085161 4rizonalH Transamerica Life Review Requirement Insurance Company 00 Checklist Requirement Last Modified Jan 16 2005 AEG4 125085161 4rizonalH Transamerica Life F LH Actuarial Insurance Company OO Memorandum Requirement Last Modified Jul 28 2004 Industry Lesson 4 Page 46 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Apply Filter 4 Select Apply Filter Bypass Satisky Reset Apply Filter Clear Filter Tracking Number State 4 Filing Type Company Mameis Skatus Requirement Mame All b H Actuarial Memorandu AEGA 125085145 ArizanaLH Transamerica Life A LH Actuarial Insurance Company 00 Memorandum Requirement Last Modified Jul 28 2004 4EG4 125085161 4rizanalH Transamerica Life N LH Actuarial In
80. 125086124 SUBMITTED Filing contains confidential information Public Access Status has been Kelly PM Set by Default McCumber CI 4 When finished click close The user will be returned to the filing General Information The General Information tab contains the filing description and is Business Type specific It is designed to capture both the general information needed for a filing and the specific information requested in the NAIC Uniform Transmittal Document This information ts not editable once the filing has been submitted Add Authors Update Amend Filing Move to Workfolder PDF Pipeline Iowa view General Instructions Product Name s Equestrian Product 1 SERFF Tr Num 3701 000000101 SERFF Status Submitted to State TOI 09 0 Inland Marine State Tr Num State Status Sub TOI 09 0001 Animal Mortality Co Tr Num EQ 4MP03 2007 Co Status 01 Submitted Filing Type Form Date Submitted 09 24 2006 Disposition Date Effective Date Requested New 02 28 2007 Effective Date Requested Renewal Authors Thea Cook These fields may also be entered during the Filing Wizard e Project Name The Author may enter a project name for this filing e Project Number The Author may enter a project number e Status of Filing in Domicile Place to indicate the status of company s authorization to file in state This is not a required field e Filing Status Changed The Date the status of the Filing changed e State Status Changed T
81. 5 Select File Save from the main menu or click to save the changes Industry Lesson 7 Page 35 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Deleting a Note in an Acrobat Document Acrobat allows you to add change or delete part of a note previously created Use the following steps to edit a note 1 Open the appropriate document in the Adobe Acrobat program window TE File Edit wiew Document Comments Tools Advanced Window Help Fh M ms Eb g py I Create PoF S Comment amp Markup 4 Sena for Review SH Toseet fail Q sy OP Note Tool 4B Text Eats GB stamp Tool Uk gS ABC COMPANY ABC Company a stock company wil pay the benefits specified in the Exhibits of this policy subject to the terms and provisions of this policy The Schedule of Exhibits fists each Exhibit to this policy to whom it applies and its effective date TH ac aus a 4 Bookmarks Policyholder AnyCompany wi 1 te a In Group Policy Mo AAA EFFECTIVE DATE This policy will take effect on October 1 1999 This policy replaces Group Policy Number YY which was sued by ABC Company and took efect on October 1 1287 POLICY ANNIVERSARIES Policy anniversanes will be October 1 2000 and each subsequent October 1 2 Right mouse click the on the document A shortcut menu will appear next to the note icon Industry Les
82. 5 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Summary of Comments on Changes to the G 2130 S policy form Page 1 Sequence number 1 Author FStuart Subject Note Date 8 14 2006 4 44 50 PM iniii Sequence number 2 Author FStuart Subject Highlight Date B 14 2006 4 44 57 PM Page 3 Sequence number 1 Author FStuart Subject Approved Date 8 14 2006 4 45 16 PM Industry Lesson 7 Page 16 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Creating and Editing Acrobat Pages Adobe Acrobat Professional allows users to convert existing files into a PDF File format There are a few ways this can be completed depending on the original file formats Microsoft applications such as Word Excel and PowerPoint are easily converted using the Create Adobe PDF toolbar icon Other applications other than Microsoft products can also be converted fairly easily Image files such as Bitmap s or JPEG s can be converted into an Acrobat file This lesson contains information about converting a Microsoft document a non Microsoft document and an image file into a PDF Document This lesson also includes editing an Acrobat file It covers changing text in a single sentence to deleting entire pages and adding new pages Adobe Acrobat is not a word processing program so editing
83. 8 AM Create Filer Note Create Note tm Reviewer Type a subject in the Subject Field this is a required field Type a comment in the Comments Field the comments section can contain up to 4000 characters and is a required field 5 Click the L__Attach Files button to attach related files 6 Click the button to save the Note to Reviewer 7 Click the J button to cancel the Note to Reviewer Industry Lesson 5 Page 42 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual gare Cancel SERFF Tracking Number NAIT 125085014 State Arizona Filing Company HAIC State Tracking Number Company Tracking Number TOI 093 0 Inland Sub TOr 09 0001 Animal Marine Mortality Product Name Equestrian Product 1 Project Name Number ae Note to Reviewer Instructions A Note to Reviewer should not be used to submit approvable material to the state Please use the Amend Response process and add the attachments and information to the Form RatefRule or Supporting Document Schedule Subject Mokice Comments Mote to Reviewer Attach Files After clicking on the button a preview of the note is displayed The user can Submit Edit Delete or Close the note Industry Lesson 5 Page 43 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Note To Reviewer
84. 9 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Tracking Number Search The Tracking Number Search box displays in the upper right portion of the SERFF Workspace This search will use the value entered to search the SERFF Tracking Number State Tracking Number or Company Tracking Number fields dome bout SERFF Contact Us naic org Welcome Gidget Manager 1 Kieras Insurance Group Help Logoff Tracking Number aviging fasta ort inary My Open Filings My Draft Filings Messages Search Create Filing Create Paper Filint My Draft Filings Billing Settings Filing Rules Reports Templates Move to Workfolder Submit Selected Filings Delete Draft Filings 1 7 of 7 First Previous Mext Last Filings State ai Product Mame Company Tracking Created Date Created By SERFF Status 0 Seorgia P amp C Test Filing Sep i4 2006 Gidget Manager 1 Draft Running a Tracking Number Search 1 Click in the field 2 Enter the SERFF Tracking Number State Tracking Number or Company Tracking Number of the filing being sought Tracking Number LUNSE 000014037 Search 3 Click the LS at _ button and then select the type of Tracking Number Tracking Number ad L ECC SERFF Tracking Number State Tracking Number Company Tracking Number Industry Lesson 6 Page 2 of 10 Copyright
85. 9 21 2006 Moeller Melissa 09 22 2006 09 22 2006 No Amendments Created No Dispositions Created Filing Notes Subject Note Type Created By Created On Submitted On Moeller Melissa 09 22 2006 10 50 AM 09 22 2006 10 50 AM We are working on the Objection Letter Respone Note To Reviewer Create Filer Note Create Note to Reviewer Industry Lesson 5 Page 27 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Amendments This is only used when the amendment is not in response to an Objection Letter i e The filer has decided to add a schedule item Revising Adding Schedule Items s resenseer g tirov 1 Click from the filing view Settings Filing Rules Reports Templates Add Authors Update Change Schedule Items Move to Workfolder PDF Pipeline 2 The filing will be put into Revise Mode Filings Billing Settings Filing Rules Reports My Workfolder My Open Filings My Draft Filings Messages Search Create Schedule Item Form Form Form fiction Action Specific Readability Attachments Da Status Number Type Name Score Form Number i OTH Form Name 1 Initial i Form pdt New items may also be added while in Revise mode by clicking on the Add Schedule Item s button Industry Lesson 5 Page 28 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved
86. Amount Check Amount Check Number Date on Check 03 10 2005 Check Date Industry Lesson 7 Date Check Mail Edit Align center Distribute gize Create Multiple Copies Duplicate Use Current Properties as Mew Defaults Properties Page 74 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Text Field Properties General Appearance Options Actions Format validate Calculate Select format category z The field value will be Formatted as it is entered To format Fields automatically select a Format From the Format Category list Locked 2 Since the default format is None click the Number choice in the Category window Text Field Properties General 4ppearance Options Actions Format validate Calculate Select format category Nunniber Number Options Decimal Places 2 Separator Style 234 55 cL Currency Symbol Dollar i Negative Number Style Show parentheses Example of current Format 4 123 03 Use the Number Format category to display numbers including currency styles T Locked Industry Lesson 7 Page 75 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Making selections from the drop down menus will make changes to the format Select Dollar from the
87. BS Gomauny or fo Gs authorized agent The first Fremium ls due on and Lise Current Appe ance as New Default ls poky s efecth dale Any ber Premiums are due mantiy n adeance on the first cay of p Maran These dates ane the Premium Cue Oates Group Polkoy Ha PREKE E Bookmarks E DATE wrap Long Bookmarks mus is leeued for delhey in and gowemed by ihe kaws of Purisdichoni Properties Ctrl I J oy gt es eeeeeEeeEses A loenssd agent or resident agent as pquired by lew THIS POLICY 18 INTENDED TO BE A QUALIFIED LONG TERM CARE INSURANCE CONTRACT UNGER SECTION TTIZEib OF THE INTERNAL REVENUE CODE OF TEB AS AMENDED THIE POLICY MAY HOT COVER ALL THE COSTS ARS OCIMTED WITH LOWS TERM CARE INCURRED EY THE BUYER DURING THE FERIOO OF COVERAGE THE BUYER E ADVISED TO CAREFULLY REVEEW ALL POUCY LIMITATEONS GROUP GU4LIRED LONG TERM CARE INSURANCE POLICY HON DIVIDEND PAYING E id E gt Alo ol T PAR 3 Select Rename from the shortcut menu 4 Enter the appropriate text for the Bookmark title Click the Enter key on your keyboard to save the change Industry Lesson 7 Page 12 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Deleting a Bookmark Title Deleting bookmarks allows you to keep only the bookmarks you are currently using 1 Open the appropriate document in the Adobe Acrobat program window Be sure the bookmark pane is also
88. Bankers 4 Click the Microsoft Internet Explorer Gre you sure you want bo delete the search American Bankers It will be deleted permanently OK 9 A confirmation message appears confirming this action Click ee button to delete Industry Lesson 6 Page 9 of 10 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Search Results The results screen for Advanced Search is similar to the others views used in the system such as My Open Filings From the search results page the user can start a new search refine the current search open a filing or move one or more filings to the Workfolder The search results screen also displays the criteria used for the search and shows the number of filings found All of the columns in the search results page can be sorted Filings Billing Settings Filing Rules Reports Templates Search Filings Where SERFF Status is Assigned or Submitted to State and Business Type is LAH Move to Workfolder New Search Refine Search Filings Filings 1 8 of amp First Previous Next Last State Filing Date TOL Sub TOr Filing Type SERFF Status SERFF Tracking Company Status Company Tracking Georgia Sep 16 2006 Life Term Life Forms amp Rates Assigned KIER 000500620 Submitted 99999not a tol Georgia Sep 14 2006 Credit Life 120 Months Advertising Submitted KIER 000500669 Ge
89. Changing a Password Users will be required to change their password every 90 days but may change them more often as desired 1 To initiate a password change click the Change My Password link on the login page Home About SERFF Contact Us naic org hm aor f h Annari T Saling fhe Sarera 775 2008 i nsurance Commissioners Change My Password User Name Password 2 The Password Change page will be displayed This page will display automatically for 90 day password changes Change Password User Name D Paccard Requirements Existing Password New Password Minimum of 5 characters and at least one character New Password must be non alphabetic 3 Enter the User Name and Existing Password 4 Select a new password that meets the stated requirements and enter it in the first New Password box Remember that passwords are case sensitive Industry Lesson 2 Page 4 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved 5 Retype the selected password again in the second New Password box to confirm the entry The system will not complete the password change if the two New Password entries do not match 6 Click on the L__Change Password button The SERFF Workspace After a successful login the user will be taken to the SERFF Workspace For most users the My Workfolder view is the default page After a password change the User Preference Contact p
90. Coding Matrix and accept the Sub Type of Insurance Sub TOl specified the information will auto populate for each state selected NOTE For the states that haven t implemented the Product Coding Matrix the Author will have to click on the drop down arrow next to the Sub TOI for those to select the Sub TOI for each state Step 4 Select Sub Type of Insurance Wizard Sub Type of Insurance Selector MRAM Gis ESs titanic Sub Type Of Insurance Towa TOR 04 0 Hamennneirs 04 0002 Mobile Homeowners kansas T L 04 0 Homeowners 04 0002 Mobile Homeowners Previous Add or Remove States Save and Close Save Cancel Industry Appendix and Glossary Page 17 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Step 4 Select Sub Type of Insurance 1 Select the Sub TOI by using the Wizard Sub Type of Insurance selector or by individual state 2 If there is not an exact match for the Sub TOI when using the Wizard Sub Type of Insurance Selector click the drop down next to each applicable state and select appropriate Sub TOl 3 Click on the button to advance to Step 5 Step 5 Select Filing Types The Filing Type Selector uses a standard naming convention for the most commonly used Filing Types in SERFF When Filing Types are selected using the Filing Type Selector Filing Types will auto populate for those states that have
91. Currency Symbol drop down list and leave the other defaults unchanged 3 Clicking the Close button will save the format and close the box Click the Hand Tool and test the formatting by entering a number into the field After clicking off of the field the number should be formatted like this Check Amount 6 000 00 Formatting the date would also be a fairly common requirement If the data in the form were being captured to export to a database making sure the date was in the required format would be vital since there are numerous ways of writing a date 4 To format the date field open the Field Properties box and select the Format tab Text Field Properties General Appearance Options Actions Format Validate Calculate Select format category Date Date Options Example of current Format 03 09 2005 Use the Date Format category to display only the date or both date and time values Use the Time Format category to display only the tine T Locked Industry Lesson 7 Page 76 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual We have chosen the format that separates the date by slashes and will require the user to type the four digit year If the user does not include the four digit year a warning message will appear Adobe Acrobat Invalid datetime please ensure that the date tine exists Field Check Date shou
92. Effect of Rate Filing Number of Policyholders Affected fo Property amp Casualty Rate Rule Schedule Exhibit Name Rule or Page Rate Action Previous State Filing Number Attach Document _ Add Rate Rule Schedule LAH The Author completes any Rate Rule Schedule items under the Rate Rule Schedule tab The information in this tab can be updated post submission All Rate Rule related attachments will be attached here The Rate Rule schedule contains the following fields e Document Name This is a list of Rate and Rule and various exhibit data being e Affected Form Number This is the list of changes to the Rate Rule manual e Rate Action The type of rate action being submitted o New Please Select o Revised Please Select o Other Industry Lesson 4 Page 36 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Rate Action Information Select Revised or Other from the Rate Action The Rate Action Information is displayed Rate Rule Schedule 1 Select radio button if Rate data applies or does NOT apply to filing If does NOT apply to filing is selected rate related fields will not display The Rate Rule Schedule defaults to does NOT apply 2 If Rate data applies to filing complete the appropriate fields 3 Click on the Button to add Rate and or Rule data and file attachments Property amp Casua
93. F offers both pre paid and pay as you go options for filing entities Industry users can monitor the balance of their prepaid filing blocks in the Billing tab Accessing Billing Information Industry users can click on the Billing tab to access their billing information Users will have one or more Billing Profiles which they may view To access a Billing Profile click on the blue underlined link Filings illi Settings Filing Rules Reports Templates Billing E rt Billing Profile Billing Profiles Billing Profiles 1 2 of 2 First Previous Next Last Instance Name L Customer SERFF Train 05 55555555 SERFF Train 06 66666666 Industry users will want to take note of the Units Remaining and Units Used columns in the Pre Paid Block table These totals are updated nightly based on that day s usage Blocks can be split among instances and each instance will have a separate Entity Billing Form and usage Statistics Pre paid customers who allow their blocks to run out will be billed the Pay as you Go rate which is currently 15 00 per transaction Companies on the Pay as you Go plan will not have any blocks listed Billing Profile Instance Name PeopleSoft Customer ID Address ID Billing Contact ID Customer Type SERFF Number of Free Filings 0 Note to Customer Thanks for using SERFF Close Previous Next Block Name Date Created Block ID Product ID Unit Price USD Paid Ref ID TotalFilingUnits Uni
94. Fees Documentation Correspondence Rate data applies does NOT apply to filing Property amp Casualty Rate Rule Schedule Exhibit Name Rule or Page Rate Action Previous State Filing Number Attach Document Remove Rate 12345 New __AttachFiles Retaliatory Fee Summary Remove Pagefor SERFF Acrobat Form pdf Add Import Template Sarve 8 Click the button to save the filing Save Apply Cancel PDF Pipeline Product Name Homeowner s Filing SERFF Tr Num CCIC 000501037 SERFF Status Submitted to State TOI 04 0 Homeowners State Tr Num ts State Status Sub TOI 04 0002 Mobile Homeowners lt Co Tr Num 0918 2006 tt Co Status o1 submitted a Filing Type Form Date Submitted 09 16 2006 Disposition Date Effective Date Requested New Effective Date Requested Renewal Authors Thea Cook O G C On Approval C On Approval General Rate Rule Form Companies Supporting State Filing Paper Information Schedule Schedule and Contact Documentation Specific Correspondence Information Date Mailed To State State Reviewer s Name Phone Number Fax Number States S Importing Templates from the Draft view To increase efficiency when preparing a SERFF filing a user may import templates to one or multiple filings from the Draft view My Draft Filings Move to Workfolder Submit Selected Filings Import Templates Bypass Satisfy Delete Draft Filings Filin
95. Filings Filings Filings 1 1 of 1 First Previous Next Last 7 State Ee Product Name Company Tracking Created Date Created By SERFF Status 0 Arizona Universal Life Insurance Jul 25 2007 Stacie Danner Draft Set Confidentiality 2 Select Add Authors Edit Submit Filing Move to Workfolder PDF Pipeline Arizona view General Instructions wiew Filing Log Product Name Universal Life Insurance SERFF Tr Num Wale 125065145 SERFF Status Draft TOI Individual Life Insurance State Tr Num State Status Sub TOI Universal Co Tr Num Co Status Filing Type Form Date Submitted Not Submitted Disposition Date Implementation Date Requested Authors Stacie Donner 3 Select the parts of the filing to be kept confidential Update Confidentiality for NAIC 125085145 Arizona accepts Confidentiality requests Gare Cancel entire 7 l filing as confidential parts of ar Supporting Documents a Review Requirement Checklist Unsatisfied a LH Actuarial Memorandum Unsatisfied m Cover Letter Satistied 4 Click save A confirmation message will appear verifying this action Industry Lesson 4 Page 70 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Microsoft Internet Explorer x You are about to save changes to the Filing s confidentiality Are you sure Cancel Click 5 The Confidentiality icon Lel will
96. Highlight Color SERFF End User Training Manual The default color for the Acrobat Highlighter is yellow However you can use multiple colors or change the color you highlight the text with Use the following steps to change the highlight color 1 Open the appropriate document in the Adobe Acrobat program window E File Edit View Document Comments Tools Advanced Window Help F Z K4 ry 7 Create POF B Comment amp Markup 7 D Send for Review A Fad gt 5 7 E sea iA Commenting Bookmarks wy a i ui AnyCompany Group Policy No AAAA EFFECTIVE DATE gt Note Tool SE Text Edits SP Stamp Tool WE g3 i A amp reg Show This policy will take effect on October 1 1999 This policy replaces Group Policy Number YYYYY which was issued by ABC Company and took effect on October 1 19977 POLICY ANNIVERSARIES 5 50 x 11 00 in 4 i d ise Sb 2 Right mouse click on the highlighted text A shortcut menu appears ABC COMPANY ABC Company a stock company will pay the benefits specified in the Exhibits of this policy subject to the terms and provisions of this policy The applies and its effective date Policyholder AnyCompany Group Policy No XAXAX EFFECTIVE DATE This policy will take effect on October 1 issued by ABC Company and took effect POLICY ANNIVERSARIES Industry Lesson 7 Set Status d Mark with Checkmark Open Pop up Mote
97. Industry Lesson 5 Page 33 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Amendment of NAIC 125961124 Submit Edit Delete Close SERFF Tracking Number MAC 125961124 First Filing Company Company Tracking Number TOI CROFZI Individual Credit Credit Disability Product Name Cherry Chapstick Project Name Date Submitted Comments Hi Changed Items Mo Form Schedule items changed Rate Schedule Item Changes Document Name Affected Form Numbers Rate Action Separate with commas Doc Name Pew Mo Supporting Documents changed Submit Edit Delete Close State State Tracking Number Sub TOI Rate Action Information Arizona ROZI 006 Truncated Attach Document Rate pdf The Date Submitted field is now populated with the date and time the Amendment was sent to the State Amendments Comment Created By Created On Change industryadmin sd o3 03 2009 Date Submitted 03 03 2009 03 32 PM Industry Lesson 5 Page 34 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual PDF Pipeline PDF Pipeline provides users with the ability to create a single PDF file of their entire filing or selected parts of their filing The PDF Pipeline is generated on demand The results will be displayed instantly and the use
98. Look ir E LA a E ci Ez r A HealthCompArridayit pdf ve HealthTransmitkal2003 07 24 pdf vs hipaainst worksheet pdf My Computer a File name Po My Network F Files of type All Files Cancel we Industry Lesson 4 Page 32 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 4 Click on d button when all files are uploaded SERFF File Attachment Upload 1 Non POF attachments or attachments larger than 343MB can not be uploaded to SERFF File 1 File 2 Br File 3 Bras Filed Brose Files Br Form Schedule Form Count 1 Form Form Edition Form Action Action Specific Readability Attachments Name Number Date Type Data Score Form A 076454 04 06 Policy Coverage Form New Attach Files Add Import Template 1 Click the Add button to initiate a row where Form data will be entered Complete the required fields The Author attaches all forms related items on the Form Schedule tab 4 Continue to click on the J button in order to add additional rows and attachments Industry Lesson 4 Page 33 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Form Schedule Using Templates amp The Import Template J button will be visible if the Author has created Schedule Templates See how to create
99. SERFF End User Training Manual 3 Adobe Acrobat Professional SERFF pdf Industry Lesson 7 Page 22 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual amp To convert multiple images select the images using the Ctrl Click option to select particular files or Shift Click options to select a range of files hold down your mouse and release the selected images over the Acrobat shortcut Each image will be opened into its own PDF file Editing Text in an Acrobat Document An Adobe Acrobat file is text converted to a compressed graphical format Therefore editing text within the document is very restrictive You may add new text only on a line that currently has text When you delete an entire line of text you are left with white space on the page The text does not move up the page as it does in a word processing program If you need to make major changes to a document that has been saved as an Adobe Acrobat file it is better to make the changes in the original word processing version of the document and re save it as a PDF file again Below are the steps to edit text In an Adobe Acrobat document Industry Lesson 7 Page 23 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual S Editing Text 1 Open the appropriate document in the Adobe Acrobat program window a File Edit
100. SERFF End User Training Manual Schedule Item Form Form Form Action Action Specific Readability Attachments Status Sumber Type Name Data Score Undo Draft Form Munter 1 fom Fom Name 1 Titia 75 Attach Files E Form pdt Remove Previous Version A Form Aiambert OTH Form Mame i initia Form pdf T When revising a Schedule Item a new line in white is automatically populated with the information from the original version in grey because many of the items may not change Please refer to the area pertaining to Forms Schedule Item Changes All fields and attachments can be changed 4 Attach any appropriate files by clicking on the L a Click to find the file button SERFF File Attachment Upload Attachments larger than 3MB or doc File Types cannot be uploaded to SERFF File 1 File 2 File 3 File 4 File 5 b After selecting the appropriate file click button to add the attachment to your file list Industry Lesson 5 Page 29 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Choose file 1 Filing Description pdf hy N ety ork F Files of type All Files Cancel File name Filing Description pdf b ema c Click on the I button SERFF File Attachment Upload Attachments larger than 3MB or doc File Types cannot be uploaded to SERFF File 1 File 2
101. SERFF End User Training Manual Select Image for Custom Stamp f File f CiDocuments and Settings Fstuart Des Sample Missouri Department of Insurance 1 out of 1 images 4 Click the Lo J outton Industry Lesson 7 Page 62 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Create Custom Stamp a Missouri sot Category Missouri b Department of Insurance Mame ogo M Down sample stamp to reduce file size Select Image for Custom Stamp Help Cancel 5 Type a Category name and a Name for the image For this example we will title this category of Stamps Missouri and the name Logo 6 Click on button When you add a stamp annotation to a document you will now have an option of Missouri From the new option you will see the image named logo Tools Qdvanced Window Help Commenting E Note Tool for Review A Secure Fad sign Drawing Markups d Tt Text Edits ZOOM d 1 Show Sign Here dvanced Editing l Missouri Department of Insurance Measuring Print Production bject Data Favorites LJ Paste Clipboard Image as Stamp Tool Attach a File as a Comment Create Custom Stamp 4p Record Audio Comment Manage Stamps Show Commenting Toolbar Show Stamps Palette Industry Lesson 7 Page 63 of 85 Copyright 2009 National Association of Insurance Commissioners All rights r
102. SERFF allows insurers to submit new products in addition to revisions to their rates and forms to State Insurance Departments The Filing Wizard guides the user through the preparation and submission of their electronic filing making the filing process simple Filings Billing Settings Filing Rules Reports Templates My Workfolder My Open Filings My Draft Filings ges Search Export Se Create Paper Filing EFT Report sa My Workfolder Create Filing Click on the link under the Filings tab to begin using the Filing Wizard Definition of Filing Wizard Buttons Moves all companies to the right column Step 7 of the Filing Wizard Moves all authors or states to the right column Step 1 and 2 of the Filing Wizard gt gt Moves selected authors states or companies to the right column Step 1 2 or 7 of the Filing Wizard Removes selected authors states or H companies from the right column Step 1 2 or 7 of the Filing Wizard Remove all authors or states from the right column Step 1 and 2 of the Filing Wizard Industry Lesson 4 Page 2 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved Save and Close Industry Lesson 4 SERFF End User Training Manual Removes all companies from the right column Step 7 of the Filing Wizard This button allows you to return to Step 2 from Steps 3 4 or 5 of the Fil
103. Space Bar then click Add Make sure the blank line is selected to make it the default and click OK State of Domicile 6 When you activate the form the combo box will look like this Page 79 of 85 Industry Lesson 7 Copyright 2009 National Association of Insurance Commissioners All right SERFF End User Training Manual State of Domicile Click the arrow button to reveal the list and make the selection amp Creating Radio Buttons and Check Boxes Radio buttons and Check boxes are tools that allow the user to makes selections from a list of items If you want to restrict the user to making one choice a radio button would be your best choice Though if you want to give the user the option of making more than one choice use check boxes The procedures for setting up radio buttons and check boxes are exactly the same For our example use radio buttons in the Type of Filing section on the Retaliatory Fee Form The user will be given the choice of either Life and Health or Property and Casualty 1 Select the radio button from the Forms tool bar Filing Type has been entered into the Name box under the general tab Open the Field Properties box and select Options Tab Industry Lesson 7 Page 80 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Radio Button Properties General Appearance Options Actions Button St
104. Step 9 Default Filing Data Step 9 in the Filing Paper Wizard is where the Author will enter the description of the Filing In addition the fields in this step will vary by Business Type These fields can also be modified at a later time e Filing Description This area can be used in lieu of a Cover Letter or Filing Memorandum and is free form text This is not a required field e Effective Date Requested New or Renewal This is the effective date the company is requesting for their product to be available to sell It is not necessarily the date the filing officially becomes effective The State Insurance Department will determine the actual effective date This is also where the company can indicate the different effective dates for new or renewal business P amp C only This is a not required field e Status of Filing in Domicile Field to indicate the status of companies authorization to file in a state This is not a required field e Domicile Status Comments Free form text field for company to supplement Domicile Status For example if company license is pending in a state where filings will be accepted This is not a required field e Reference Organization if applicable The name of the advisory organization i e ISO NCCI AAIS etc or an Insurance Company name if me too filing is permitted Some states allow companies to reference another company s filing A me too filing is when one company adopts another
105. The comparison feature is ideal for using with documents that are nearly identical In Adobe Acrobat you can open an original document and then open a revised copy of that very same document and pinpoint the exact changes that have been made Within Adobe Acrobat there are two options that allow for comparing PDF documents page by page visual differences and textual differences including fonts It is important to note that you must have the complete version of Adobe Acrobat Professional utilize the comparison options The third advanced feature included in this section is how to create a customized stamp Most image files can be converted to stamps This feature would be ideal for individuals that need to insert a seal or special image into a PDF file Adding Links to an Acrobat Document Links can be used to ensure that readers have immediate access to related information Simple links can be established that connect users to other places within the same document other documents out on a network or Web sites 1 Go to the place in the documents where you would like to establish a link 2 Select the link tool icon on the advanced editing toolbar When this option has been selected the pointer turns into a crosshair and existing links within the same document will become visible 3 Create a box or rectangle around the text 4 Hold down the mouse on the top left corner of the text that will become the link and drag the
106. Type Company Names Status Requirement Mame AEGA 125085145 ArizonaLH Form Transamerica Life Insurance Company 6 LH Actuarial Memorandum oo Requirement Last Modified Jul 28 2004 0 AEGA 125085161 ArizanaLH Form Transamerica Life Insurance Company LH Actuarial Memorandum oo Requirement Last Modified Jul 26 z004 1 Select 2 Select to confirm the action Microsoft Internet Explorer x 2 Are vou sure vou wish to reset this supporting document item Cancel 3 The statuses have now been updated Industry Lesson 4 Page 48 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Supporting Document items have been updated Bypass Satisfy Reset Apply Filter Clear Filter Tracking Number State E Filing Type Company Mamet Status Requirement Mame All LH Actuarial Mernorandu KEGA 125085145 4rizonalH Transamerica Life i LH Actuarial Insurance Company 00 Memorandum Requirement Last Modified Jul 26 2004 AEGA 125085161 4rizonalH Transamerica Life i LH Actuarial Insurance Company OO Memorandum Requirement Last Modified Jul 26 2004 Clear Filter c Select Clear Fitter I il If is selected the window will show all requirements found in the filings Bypass Satisfy Reset Apply Filter Clear Filter Tracking Number State E Filing Type Company Manets Status Requireme
107. View Document Comments Tools Advanced Window Help JO Dee fal Q a Slax x Lee Owe D Bookmarks The Schedule of Exhibits lists each Exhibit to this policy to whom it applies and its effective date Signatures Policyholder AnyCompany Group Policy No AXAR EFFECTIVE DATE This policy will take effect on October 1 1999 This policy replaces Group Policy Number YY YY which was issued by ABC Company and took effect on October 1 1997 fi a i mji T ji oo G POLICY ANNIVERSARIES Policy anniversanes will be October 1 2000 and each subsequent October 1 PREMIUM PAYMENTS This policy is issued in return for the payment by the Policyholder of required Premiums Premiums are payable at the home office of ABC Company or to its authorized agent The first Premium is due on and l Il irs p po 6 Basic 7 Commenting Drawing Markups 3 Click the Touchup Text Tool button iT from the Advanced Editing Toolbar 4 Click on the text you would like to edit A box will appear around the text block with the text highlighted Industry Lesson 7 Page 24 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual ABC COMPANY ABS Compay a Sack company Wii pay the beets spectied nite Erhibils o Ihis policy subed to the bms and provisions of his policy The Schedule of Exhibils lists sath Exhibit to this policy o whom A ania and Rs
108. a at the location of the note 8 Select File Save from the main menu or click rn to save the changes Industry Lesson 7 Page 34 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual S Editing a Note in an Acrobat Document Acrobat allows you to add change or delete part of a note previously created Use the following steps to edit a note 1 Open the appropriate document in the Adobe Acrobat program window TE File Edit View Document Tools Advanced Window Help la x a ae w S Show co g a F i E E ABC COMPANY i ABC Company a stock company will pay the benefits specified in the Exhibits of this policy subject to the tems and provisions of this policy The Schedule of Exhibits lists each Exhibit to this policy to whom it applies and its effective date Policyholder AnyCompany f Group Policy No XX XOX 5 a EFFECTIVE DATE This policy will take effect on October 1 1999 This policy replaces Group Policy Number YY Y Y which was ri issued by ABC Company and took effect on October 1 1997 POLICY ANNIVERSARIES ir 5 Policy anniversanes will be October 1 2000 and each subsequent October 1 PREMIUM PAYMENTS 2x 11in i y k lid lt 4 1 of 19 gt bI1O Ol LI H uD 2 Click the onthe document The note will open 3 Change the information in the note as desired 4 Click to close the Note
109. a Hoster users This lesson covers the following topics Export Tool Reports a Paper Tracking Industry Appendix and Glossary Page 1 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Export Tool The Export Tool is available to authorized industry users from their Data Hosting site If a user has access to the Export Tool the link in the Workspace on the Filings tab will read Search Export rather than Search The Export Tool utilizes the Advanced Search feature as the mechanism to write the query and identify filings to be exported Refer to the sections on creating and running Advanced Searches for more information Running an Export 1 In the Advanced Search screen enter the search criteria or load a saved search Before exporting data its a good idea to run the query as a search and validate that the desired results are being returned 2 Click the button on the Advanced Search screen Users that do not have the Export role will not have this button and cannot run exports 3 Select the objects to be included in the export Each object has a defined set of fields See the next section for a list of the fields Select Export Objects Objects l Filing E Company 0 Supporting Document Schedule Item l Form Schedule Item E Rate Rule Schedule Item O Company Rate Data Export Cancel 4 For each object
110. acement Withdrawn d Previous State Filing number If rate data is being replaced or withdrawn the Previous State Filing Number field is displayed This field will not display if a Rate Action of new is selected Preview Template Previous Save Cancel Template Owner Stacie Donner Industry Name NAIC Business Type Property amp Casualty Schedule Type Rate Rule Schedule Template ame Select Exhibit Name Rule or Page Rate Action Previous State Filing Number Attach Document E Please Select Attach Files Add Delete Selected 12 The Author attaches all forms Please see Attaching Files for Schedule Items for instructions page 37 13 The Author may then click on one of the following three options a Click the button to go back a step b Click the button to cancel this action c Click the Appt button to save but stay in Edit mode Save d Click the button to save the Schedule Template Industry Lesson 4 Page 60 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual T Templates can be edited or deleted by the user who created them or by a Filing Manager Templates can be viewed created or added to a filing by any user on the instance Schedule Templates Edit Copy Delete Close Template Owner Stacie Donner Industry Name NAIC Business Type Property Casual
111. age First Displays the first page of Requirements in the search results Previous Displays the previous page of Requirements in the search results Next Displays the next page of Requirements in search results Last Displays the last page of Requirements in the search results The user may choose to resort the Requirements by clicking on the column headers When a user resorts a view by any of the columns that sort will be maintained until the user loads a different view or goes to the Search screen The following buttons are available on the Search Results screen Clears all search field criteria so that a new search may be started Takes user back to the search criteria display without clearing the previously entered search criteria Industry Lesson 3 Page 4 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual View Requirements 1 To open the Requirement click anywhere on the Requirement row Requirements New Search Refine Search Requirements Requirements 1 3 of 3 First Previous Next Last Instance Name att Name New HampshireLH Actuarial Memorandum New YT Actuarial Memorandum with Rates New HampshirePC Actuarial Memorandum 2 The Requirement information and any related attachments are displayed h 3 Click the button to go back to the previously displayed search results View the Actuar
112. age is displayed prompting the user to review and update their contact information as needed See the User Preferences section of this lesson for more information The SERFF Workspace contains several tabs each of which has a defined purpose The tabs for industry users may vary depending on the roles assigned to the user and whether the user is accessing SERFF at the NAIC or at their Data Hoster The standard tabs for an industry user logged into SERFF at the NAIC are Filings Billing Settings Filing Rules and Templates If an industry user is logged in to SERFF via their Data Hoster a Reports tab will also be present Welcome Suzy Serer JEMO1 Help Logoff Tracking Number ih ar y writ FY Saling tho Sarei PAR A Sating the Sarera Pve 2008 Search Filings Billing Settings Filing Rules Templates My Workfolder My Open Filings My Draft Filings Messages Search Create Filing EFT Report Filings The Filings tab is where filings are created and managed The Filings tab also contains the Message Center Search and EFT Reporting capability The Filings tab is covered in more detail later in this lesson Billing The Billing tab is where industry users can view their billing information including the number of remaining prepaid transactions for their instance s and create a Billing Export report The Billing tab was covered in Lesson 1 Settings The Settings tab is where all user and instance preferences are st
113. al 5 Click the blue link under Dispositions Dispositions Status Created By Created On Date Submitted g Approved Stuart MGR Frances 09 13 2006 09 13 2006 Approved Stuart MGR Frances 01 04 2007 01 04 2007 Se The Disposition is now viewable Disposition for DELT 000502249 Close Disposition Date 09 13 2006 Effective Date New 10 01 2006 Effective Date Renewal Status Approved t 123 Rate rorm missing Rate data applies to filing Company Rate Information Company Overall Written of Premium Maximum Minimum Name Rate Premium Policy Change Change Impact Change Holders where where for this Affected required required Program for this Program American 2 560 500 aq 750 eg r00 So 1 220 o Banker GEICO 3 000 1000 TA 1250 fy 000 0 000 ABT 2 560 500 34 750 2 00 1 3520 o Company Industry Lesson 5 Page 48 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Lesson 6 This lesson covers the Search functionality of SERFF Search is available to all users SERFF offers two levels of search a Tracking Number Search that provides quick access to a particular filing and an Advanced Search that allows queries of the filings database based on several criteria This lesson covers the following topics er Tracking Number Search e Advanced Search Industry Lesson 6 Page 1 of 1
114. al AcriC4 tmp ani File Edit Yiew Document Tools Advanced Window Help mmm mm Eo Create PDF gt Review amp Comment A Secure v A Sign rh Advanced Editing Bo Original Modified and that as Free and Independent States they have full and that as Free and Independent States they have full Power to levy War conclude Peace contract Alliances Power to levy War conclude Peace contract Alliances establish Commerce establish Commerce and to do all other Acts and Things which Independent and to do all other Acts and Things which Independent States may of right do States may of right do And for the support of this Declaration with a firm reliance And for the support of this Declaration with a firm reliance on the protection of Divine idence we m pledge on the protection of Divine idence we pledge to each other our Lives our nes and our ed to each other our Lives our nes and our ed Honor Honor The signers of the Declaration represented the new The signers of the Declaration represented the new states as follows states as follows Bookmarks H mnnm Pages Layers New Hampshire New Hampshire Josiah Bartlett Wiliam Whipple Matthew Thornton Josiah Bartlett Wiliam Whipple Matthew Thornton Massachusetts Massachusetts John Hancock Samual Adams John Adams Robert Treat John Hancock Samual Adams John Adams Robert Treat Paine Elbridge Gerry Paine Elbridge Gerry Rhode Island Rhode Island Steph
115. am Written premium for this program e Effect of Rate Filing Number of Policyholders Affected Number Policyholders impacted amp f there are multiple companies on a filing the Overall Rate Information Premium and Policyholders will automatically calculate for the user Industry Lesson 4 Page 35 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual General Form Rate Rule Supporting Companies Filing Filing Information Schedule Schedule Documentation and Contact Fees Correspondence Rate data applies does NOT apply to filing Filing Method FO Rate Change Type PleaseSelect f Overall Percentage of Last Rate Revision foo 0rrti lt lt lt lt C of Effective Date of Last Rate Revision eT Filing Method of Last Filing FT Company Rate Information Company Overall Rate Written Premium of Policy Premium Maximum Change Minimum Change Name Impact Change for this Holders Affected where required where required Program for this Program CIC 0 000 h fo fo 0 000 0 000 A Cataclysmic Insurance Company America s 0 000 of lo fo 0 000 o 0 000 Yo Best Insurance Company Overall Rate Information for Multiple Company Filings Overall Percentage Rate Impact For This Filing fo of Effect of Rate Filing Written Premium Change For This Program fo
116. ame Business Type Schedule Type Template Owner L4H Form Life Accident Health Annuity Credit Form Frances Stuart Industry Lesson 4 Page 66 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Add a Schedule Template to a Filing 1 Create a new filing or open a draft filing Click the button Click the Rate Rule Schedule Form Schedule or Supporting Documentation tab General Rate Rule Form Companies Filing Supporting State Filing Information Schedule Schedule and Contact Fees Documentation Specific Correspondence Rate data applies does NOT apply to filing Property amp Casualty Rate Rule Schedule Exhibit Name Rule or Page Rate Action Previous State Filing Number Attach Document Add Import Template 4 Click the Select Template s to Import Import Close Template Name Template Owner E Rate Rule Schedule Frances Stuart 5 Select the Template s You may select more than one template at a time 6 Click the button to close the window Industry Lesson 4 Page 67 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual The Schedule is now populated with the information from the Template General Rate Rule Form Companies Filing Supporting Filing Information Schedule Schedule and Contact
117. ance name e Sub TOI name The Sub TOl name e Business Type The line of business e State Instance The State Instance amp Find Types of Insurance 1 Click on the Filing Rules tab Types of Insurance 2 Click on the link Filings Billing Reports Templates Settings Filing Rules Requirements General Instructions Types of Insurance Submission Requirements ae Find Types of Insurance TOI Name Sub TOI Name Business Type State Instances NebraskaPC Nevada MevadaH MewadaLH Mew HampshireLH New Jersey New Jersey H New JerseyL New Mexico Hew MHexicoLH Doo f Starts With Contains Equals Doo E Starts With Contains Equals Property amp Casualty New Hampshire PC _ ea ne cs e Tip Search for TOI and Sub TOI has wildcard options that can be helpful in locating the appropriate TOI and Sub TOl Industry Lesson 3 Page 8 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual e Starts With The text entered is at the beginning of the TOI or Sub TOI Name and might be followed by other text e Contains The text entered is somewhere within the TOI or Sub TOl Name and could be preceded by or followed by other text e Equals The text entered should match exactly to the TOI or Sub TOI Name Starts With Contains Equals Starts With Contains Equals
118. anged Reference Reference Number Organization Reference Title Advisory Org Circular Assigned To null primary Corresponding ee Filing Tracking Number General Information Tab Unlike electronic filings all the data on the General Information Tab of a Paper Filing can be modified at any time in the filing process On a Paper Filing the SERFF Status field is Author generated and not system generated This allows the Author to change the status to match feedback they may be receiving from the state outside of the SERFF system Note The TOI Sub TOI and Filing Type fields may be changed on a paper filing after it has been created However if TOI is changed a new Sub TOI and Filing Type fields must be selected before saving the filing Industry Appendix and Glossary Page 26 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Other Paper Filing Tabs The Rate Rule Schedule Form Schedule Companies and Contacts and Filing Fees Tabs all work the same in Paper Filings as they do in Electronic Filings State Specific Tab There is no information required on the Paper State Specific Tab Add Authors Edit Move to Workfolder Generate PDF Rhode Island Product Name Paper Filing for Manual 2 SERFF Tr Num JEM1 000501015 SERFF Status Draft TOI 401 Annuities Assumption Agreement State Tr Num State Status Sub TOI 401 000
119. any information for an instance can be accessed and edited by clicking the Companies link under the Settings tab When creating a filing the information for the company companies comes from data entered here Most SERFF users will only be able to view company information Users must have the Industry Configuration Manager role assigned to their ID in order to add or edit company information Filings Billing Settings Filing Rules Templates User Preferences Instance Preferences Companies Contacts One or more companies will need to be set up before filings can be made Companies can be added updated activated or deactivated Adding a Company Click on the Settings tab 2 Click on the Companies link click the Ada Company pation Enter the NAIC Company Code CoCode for the company to be added or check Allow Empty CoCode if the company to be added does not have an NAIC Company Code Please check Allow Empty CoCode checkbox or enter a CoCode CoCode Industry Instance SERFF Test Industry W Search Tips Allow Empty CoCode E Enter a GCotode to add or edit a company If the CoCade you enter is already assigned to a company you will be allowed to view and if you choose modify or add the company CoCode Cancel 5 Click the Create button Ifthe CoCode entered already exists the user will be given the option to edit that company profile or to create a new one This f
120. ates button to change the states involved in the filing Step 3 Select Types of Insurance Wizard Type of Insurance Selector O4 0Homeowners Selected States Type Of Insurance Towa 04 0 Homeowners z Kansas 04 0 Homeowners Previous Sexe Add or Remove States Save and Close Save Cancel Step 3 Select Types of Insurance 1 Click on the drop down arrow next to the Wizard type of Insurance Selector or to the right of the selected state to select TOI Select the appropriate TOI If there is not an exact match for the TOI when using the Wizard Type of Insurance Selector click the drop down next to each applicable state and select the appropriate TOI 4 Click on the button to advance to Step 4 NOTE states can be added or removed at this point by clicking the Add or Remove States button Industry Appendix and Glossary Page 16 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Step 4 Select Sub Type of Insurance Select the Sub Type of Insurance The Sub Type drop down arrow will list the Sub Type of Insurance that are available based on the TOI selected in the previous step VP TIMER 7 NER Wizard Sub Type of Insurance Selector The Author selects the Sub Type of Insurance from the Filing Wizard Sub Type of Insurance Selector drop down For those states that have implemented the Product
121. ation Specific Correspondence Information Expand All Collapse All Add Supporting a Review Status Legend amp No Action Taken Satisfied Bypassed amp User Added 3 Add the Supporting Document Information See Lesson 4 for details on completing requirements 4 Repeat steps 2 and 3 for each item needed for the paper filing General Rate Rule Form Companies Supporting State Filing Paper Information Schedule Schedule and Contact Documentation Specific Correspondence Information Expand All Collapse All amp 82 Name Comment Review Status l No Attachment Required Attach Files 4dd Supporting Documentation Legend No Action Taken Satisfied Bypassed amp User Added Filing Correspondence Tab Authors may use the Filing Correspondence Tab to record correspondence to and from states as the paper filing goes through the review process All correspondence is added via the Create Filer Note link on the Filing Correspondence Tab Multiple Filer Notes can be created if desired Industry Appendix and Glossary Page 28 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Rhode Island Product Name Paper Filing for Manual 2 SERFF Tr Num JEM1 000501015 SERFF Status Draft TOI 401 Annuities Assumption Agreement State Tr Num State Status Sub TOI 401 000 Annuities Assumption Agreemen
122. ation of Insurance Commissioners All rights reserved SERFF End User Training Manual 1 Open the company profile to be edited Edit Deactivate Back to Search Results Company Information Instance SERFF Test Industry CoCode 11111 Company Name BRE Houston Ins Address test kc Kansas 12323 Telephone Number 123 444 3212 Fax Number Company Type Group Code Group Name FEIN Number 12 6765432 State of Domicile Kansas Active Active EFT Enabled Enabled UNID TLWSPI Licensed States State State ID Number 2 Click the Edit button to open the fields for changes e If the company is no longer needed click the button The company will not be available for selection on new filings 3 Make the necessary changes e CoCode is not an editable field If the CoCode has been entered incorrectly the company should be deactivated and a new company added with the correct CoCode Click Save to finalize or If one or more draft filings include the edited company the user will be presented with a to discard the changes made list of affected filings This list will not display if this company is not listed on any current draft filings Industry Lesson 2 Page 16 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved The draft filings below are associated with the company you have edited Click Save to continue with your company update and change t
123. be Acrobat Help The help file in Adobe Acrobat contains information on what the program can do how to perform functions in the program and why you would use certain things in the program Below are the steps to use the Adobe Acrobat Help file 1 To open the help file and look through the bookmarks in the file select the main menu item Help Complete Acrobat 7 0 Help This will display the help file and a list of bookmarks in the navigation pane on the left side of the screen FP Adobe Acrobat Professional Help Tee a ALROBAT ESSENTIALS a what s New in Adobe 4croby 70 Looking at the Work Area Finding Adobe PDF Files Using Organizer ADOBE PDF CREATION a Creating Adobe PDF Files Using POFMaker a Creating Adobe PDF Files Using Acrobat a Adobe PDF Settings a Saving and Converting Adobe POF Content a gt FORMS a Creating Adobe PDF Forms Filling in Adobe PDF Forms a Collecting Data From Submitted Forms a REVIEW AND MARKUP a Using Commenting Tools ae Initiating Document Reviews a Participating in Document Reviews 4 gi Mananina Camments 4 2 To see sub topics of a bookmark click the button to the left of the bookmark This will expand the sub topic list 3 To search the help file for a particular word or phrase click the Search tab Using Bookmarks in an Acrobat File Bookmarks are electronic links within an Adobe Acrobat document If a document is originally created in a wo
124. ber but has not been completed and submitted to the state Submitted Filer has chosen to submit filing and the filing has passed all applicable validations State can now access the filing Assigned State has assigned the filing to one or more reviewers but no additional action has been taken Pending Industry There are one or more open objection letters on Pending State One or more objection letters have been created and fulfilled by industry Filing is still open Closed The state has created a disposition report indicating the final action on the filing The asterisk indicates that the state disposition status i e Approved Acknowledged Disapproved will be appended to the SERFF status Closed Rejected The filing has been rejected by the state and is closed Industry Appendix and Glossary Page 35 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual SERFF Tracking Number To ensure uniqueness and provide audit capabilities the SERFF Tracking Number collectively represents several meaningful identifying components for each company filing Each industry instance will be assigned their own code for this portion of the tracking number Instance Identifier Random Unique Alpha Numeric Characters ABCD 12A34B56C e Instance Identifier A four aloha character representation of the first four characters of the company name e Random
125. cannot be included on an EFT submission General Rate Rule Supporting Companies Filing Filing Information Schedule Schedule Documentation and Contact Fees Correspondence Checks Fee Required vas C ya There is no check information entered on this filing Fee Amount 200 AddCheck EFT Fee Calculation 4100 per form per company EFT Information for Maine Explanation Compan US4 Insurance 100 00 O Property Insurance Company 100 00 E Ifthe state charges per filing the filer must select one of the companies from the dropdown list to which the Filing Fees should be attributed Industry Lesson 4 Page 54 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Rate Rule Supporting Companies Filing Filing Information Schedule Schedule Documentation and Contact Fees Correspondence Checks Fee Required yes C No There is no check information entered on this filing Fee A t ee Amount 190 Add Check Retaliatory C Yes No EFT Fee Calculation 4100 per Form per filing EFT Information for MaineLH Explanation Amount USA Insurance 1 1878 i Bypass EFT for this filing New or additional fees may be sent on a previously submitted filing if it is eligible for EFT While in view mode click on the Filing Fees tab and click Submit Additional EFT Fees A window will appear in whi
126. ce is designed to allow the SERFF Application to be customized to the specific needs and work processes for a single user of SERFF The User Preferences inherits some of its values from the Instance Preference The User Preferences contains the following information e Contact Information update users contact information e Industry Preferences set Default Industry instance and Default Business Type Industry Appendix and Glossary Page 37 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved
127. ces Group Policy Number YYY YY which was issued by ABC Company and took effect on October 1 1997 POLICY ANNIVERSARIES Policy anniversanes will be October 1 2000 and each subsequent October 1 PREMIUM PAYMENTS meme ED 3 Expand the main level in the list by clicking the to the left of the title Industry Lesson 7 Page 9 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 4 Click on the Subtitle name The view pane will display that portion of the document Adding Bookmarks Bookmarks allow you to move quickly to important parts of documents Below are the steps to add bookmarks to an acrobat file 1 Open the appropriate document in the Adobe Acrobat program window 2 If the bookmark window is not open click on the Bookmarks tab T File Edit View Document Comments Tools Advanced Window Help i es rii Eh e zk g w Create POF a Comment amp Wlarkup 7 5 send for Rewiew A A S z E Wi h Select E e E a ABC COMPANY ABC Company 3 sock company wil pay the bensiis spected in the Erbilis of hls policy subject o ihe ferms and provisions of the policy The Schedule of Exhlolls lists sch Exhibit lo this polky fo whom E apples ond ts efecie dae Piolloyholder An company T T TABLE OF CONTENTS D5 TABLE OF CONTENTS EHA DEFINITIONS EHDA PREMIUM RATELS S PREMIUM RATELS Contir E eee cee Gene PREMIUM PAYMENT
128. cess status miT 0913 2006 to New Hampshire has been changed DELT 000502249 Frances Stuart MGR Messages 1 12 of 12 First Previous Next Last On Ea Jan 4 2007 Sep 14 2006 Filing From DELT 000502249 Frances Stuart MGR 1 To open a message move the pointer to the message Click when the message to be read is highlighted in yellow 2 The message will display Message Delete Message Move to Workfolder isposition Received for 987 from New Hampshire Attn Frances Stuart SERFF Tr Num Co Tr Num State Tr Num Product Name diy 987 Type Of Insurance 0913 2006 Sub Type Of Insurance Filing Type Animal Mortality FS 09 0 Inland Marine 09 0001 4nimal Mortality Form Company Contact State American Banker GEICO 4BC Company From Message Received Cleaver Larry New Hampshire Frances Stuart MGR 01 04 2007 04 22 PM Event Detail Disposition 500884 for Filing DELT 000502249 was SUBMITTED 3 To open the filing referenced in the message click the blue underlined SERFF Tracking Number 4 Click on the Filing Correspondence tab General Information Schedule Rate Rule Schedule Supporting Documentation Companies and Contact Filing Correspondence Filing Fees Industry Lesson 5 Page 47 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manu
129. ch you can enter the fee amount and submit General Form Rate Rule Supporting Companies Filing Information Schedule Schedule Documentation and Contact Correspondence Checks Fee Required Yes There is no check information entered on this filing Fee Amount 200 00 EFT Retaliatory No Company Amount Date Tran Fee Calculation 100 per form per company Processed Explanalon USA Insurance 100 00 3 01 2007 1872 03 07 PM Property Insurance Company 4100 00 03 01 2007 1672 O3 07 PM EFT Total 200 00 Submit Additional EFT Fees Filing Correspondence The Filing Correspondence tab is where communication will be stored between the industry and the state The Filing Correspondence tab will contain Notes to Filer Notes to Reviewer Filer Notes Amendments Objections Letters Responses and Dispositions The links will not be available until the filing is submitted Industry Lesson 4 Page 55 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual General Rate Rule Form Companies Filing Supporting State Filing Information Schedule Schedule and Contact Fees Documentation Specific Correspondence No filing notes available S Submit Filing This will submit the filing to the state selected 1 Click on the button to send the filing to the state 2 Ifthe Author doesn t complete all the required requirements a Submission
130. ck Amount Check Date OO J Remove Add Check Adding EFT to Filing Fees 1 Enter the EFT amount owed for the filing either on a per company or per filing basis depending on the state setting If the filing is eligible for EFT there will be a note in the EFT portion of the Filing Fees tab while in View mode Industry Lesson 4 Page 53 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Product Name Commercial Property 2007 SERFF Tr Num MTAE 125065133 SERFF Status Draft TOT 01 0 Property State Tr Num State Status Sub TOL 01 0001 Commercial Property Fire and Allied Lines Co Tr Num 03012007 Co Status Filing Type Form Date Submitted Not Submitted Disposition Date Effective Date Requested New 04 01 2007 Effective Date Requested Renewal Authors Implementation Support MM Rate Rule Supporting Filing Information Schedule Schedule Documentation andContact Fees Correspondence Fee Required No There is no check information entered on this filing a This filing is eligible for EFT amp Ifthe filing is eligible for EFT the filer must enter an amount If no fees are to be submitted the filer must check the Bypass box in order to submit the filing If the state charges per company there will be a field next to each company in which the filer is submitting EFT e Companies without a Payer UNID
131. ck the OK button Field Selection Select Fields For Calculation LI Check Number Select All CI Company Mame Deselect All Fee Total 1 Fee Total 2 Fee Total 3 Fee Total 4 LCI Filing Co 1 Industry Lesson 7 Page 84 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Text Field Properties General A pearance Options Actions Format Validate Calculate Yalue is not calculated Yalue is the sumit F of the Following Fields j Total 1 Fee Total Fee Total 3 Fee Total 4 Simplified field notation Custom calculation script Locked 6 Click the Close button to close the Field Properties then the Hand Tool to activate the form The table should look like this Show Retaliatory Fee Calculation Total of Retaliatory Fees for this Filing Submission The zeros are displayed in the Total of Retaliatory Fees cell because no values have been entered into the cells above it Once those values are entered the sum will be calculated and displayed in the cell Industry Lesson 7 Page 85 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Appendix Many companies use the services of a Data Hoster There are many benefits to using a Data Hoster like Disaster Recovery and special SERFF functionality only available to Dat
132. cross multiple business areas and thus require this flexibility e Product Name The Author enters the name of the product that they are submitting This is a required field on the filing e Project Name The Author may enter a project name for this filing This is not a required field but the Author is encouraged to complete it if they use Project Names within their organization Industry Appendix and Glossary Page 12 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual e Project Number The Author may enter a project number This is not a required field but the Author is encouraged to complete it if they use Project Number within their organization e Other Authors The creator or Author of the filing may assign Other Authors to a filing s Once given permission as an Other Author full access to the Filing is granted An Author may also be removed from a filing Step 1 Create a PAPER Filing Asterisk image denotes required field Business Type Please Select Product Name Project Name Project Number Authors aiai Cook Thea industry 01 State es gt P amp Step 1 Create a Paper Filing 1 Click on the Business Type drop down box and select appropriate Business Type for the Filing If setting has been pre determined in the user s User Preferences the field will be automatically
133. cts only the currently selected link 1 Select the Link tool or the Select Object tool and then move the pointer over the link rectangle The cross hair changes to an arrow when the cursor is over a corner If the cursor is not directly over a corner of the link rectangle the cursor is a standard pointer 2 Do one of the following a To move the link rectangle position the arrow anywhere in the rectangle and drag it to the new location b To resize the link rectangle drag any corner point until the rectangle is the size you want c Select the Link tool or the Select Object tool and double click inside the link rectangle to open the Link Properties dialog box or right click and choose properties Industry Lesson 7 Page 52 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual POLICY ANNIVERSARIES Edit Policy anniversaries will be align Center PREMIUM PAYMENTS m Distribute This policy is issued inretu__ 7 payable at the home office Use Current Appearance as Mew Default must be 3 paid by this policy s effe Industry Lesson 7 Page 53 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Appearance Tab You can define the appearance of a link before you set the link or after you set the link You define the link appearance in the Properties toolbar or in the Link
134. d SERFF End User Training Manual The following table explains each the most commonly used buttons Purpose Open a PDF file Create PDF from Web Page Save the file currently in the Adobe Acrobat program window Print the file currently open in the Adobe Acrobat program window _ Navigates to the first page of the document currently open in the Adobe Acrobat program window Navigates to the previous page of the document currently open gt in the Adobe Acrobat program window Navigates to the next page of the document currently open in the Adobe Acrobat program window Navigates to the last page of the document currently open in the Adobe Acrobat program window Navigates to the previous view you had displayed in the Adobe Acrobat program window Navigates to the next view available in the Adobe Acrobat program window Displays the document in actual size in the Adobe Acrobat program window Shrinks the document to display the entire page in the Adobe Acrobat program window Displays the document width to fit the Adobe Acrobat program window but you must scroll to see the full length of the document Industry Lesson 7 Page 4 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Find a word or phrase in the current document open in the Adobe Acrobat program window Navigate through the document testing hype
135. d filing provided the states have not disabled this option Submitting a Note to Reviewer on a closed filing is beneficial if the user needs to change an effective or implementation date or to ask that the filing be re opened for another purpose t is important to note that attachments may not be added to a Note to Reviewer on a closed filing When States Restrict NTR on Closed Filings Some states will not accept a Note to Reviewer on a Closed Filing In this instance there will not be a Create Note to Reviewer link at the bottom of the page Some states my provide an explanation in place of the link if there is no explanation then that area will just be left blank Industry Lesson 5 Page 46 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved Dispositions SERFF End User Training Manual When a Disposition Report is created for a filing the SERFF status of that filing is changed to Closed The filing is then removed from the My Open Filings view The user can find any closed filings by using the Advanced Search The Disposition can be found on the Filing Correspondence Tab of the filing The user receives a message in the Message Center indicating that there is a Disposition View a Disposition Messages Remove Message Messages Unread C P O Subject Disposition Received for 987 from New Hampshire Attn Frances Stuart The Public Ac
136. display next to the items for which the user requested confidentiality Add Authors Edit Set Confidentiality Submit Filing Move to Workfolder PDF Pipeline Arizona view General Instructions View Filing Log Product Name Universal Life Insurance SERFF Tr Num NA 125085145 SERFF Status Draft TOI Individual Life Insurance State Tr Num State Status Sub TOI Universal Co Tr Num Co Status Filing Type Form Date Submitted Not Submitted Disposition Date Implementation Date Requested Authors Stacie Donner General Rate Rule Supporting Companies Filing Information Schedule Schedule Documentation and Contact Fees Correspondence Expand All Collapse All iew Additional Info 2 mName Review Requirement Checklist sa Name LH Actuarial Memorandum amp Name Cover Letter Legend Mo Action Taken Satisfied Bypassed amp User Added Industry Lesson 4 Page 71 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Lesson 5 After an industry user submits a filing it is assigned to a Reviewer by the state s intake staff in order to be processed The Reviewer or Intake Clerk may send Objection Letters or Note to Filers before a Disposition is finally attained on a filing This lesson also looks at the different types of Correspondence used in SERFF This lesson covers the following topics My
137. e SERFF Team About this Course This training manual was created to assist SERFF users This manual was written using SERFF v5 5 Internet Explorer 6 0 and Acrobat 7 0 Professional Using this Manual We believe that teaching concepts is just as important as teaching procedures With this in mind each topic is introduced and background information provided Then details and procedures are presented in easy to absorb segments Conventions Used In This Manual The following special features are included in this book to assist readers Bold fonts are used to emphasize an idea or a representation The green pointer hand is used represent a task the user may perform The red pointer hand is used to represent a note of special interest SERFF End User Training Manual Lesson 1 SERFF is a complete web based program and can be accessed through your browser The SERFF application supports use of Internet Explorer and Firefox Using a browser the same way it is used for other websites type in the URL to access the SERFF application Upon reaching the website you will be asked to login This lesson covers the following topics e Browser Configuration SERFF Tracking Number SERFF Billing Billing Export Tool SERFF Website Accessing SERFF SERFF Roles 3 4 4 4 4 4 4 Online Help Industry Lesson 1 Page 1 of 11 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF
138. e Type The State list includes all states available for paper or electronic filing The Company list includes all active companies for the current instance The Correspondence Submission Date type includes all types of Correspondence Only one value from each of these lists may be chosen for each search Source Target Lists The source target lists for Advanced Search are SERFF Status Company Status and Filing Authors The SERFF Status options are those status indicators used by the system The Users on a Filing list includes all active and inactive users on the current instance with the authority to create a filing The search results may be filtered according to the user that was the author the creator or the submitter of the filing s To use these lists move one or more of the options from the source box on the left to the Industry Lesson 6 Page 5 of 10 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual target box on the right If more than one option is selected the system will search for filings that contain either selection Radio Buttons The two radio button search options are Filing Medium and Business Type Both are set to a default of Both and can be changed by clicking a different option in the set Searching by either of these fields requires the use of at least one other criteria item Running an Advanced Search 1 Click the Search
139. e and Supporting Documentation Schedule The Schedule and at least one item from the Schedule must be selected for the Schedule itself to print If just the Schedule is selected or just Schedule items are selected nothing will print Select the portions of the filing to include in the generated POF E Filing Information al Supporting Document Schedule a Certification of Qualified Actuary Form P 124 Bypassed a Review Requirement Checklist Bypassed a LH Actuarial Memorandum Bypassed GT Form Schedule a Form 123 Other Life Ins L Rate Information There are no Rate Rule schedule items to include There is no correspondence to include 3 Select the individual items or click the button Select None 4 Click the button to deselect all the items C l 5 Click the button to cancel the action 6 Click the J button to create the PDF Industry Lesson 5 Page 36 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual ze Options EHI Filing Info Filing at a Glance IFE General Information IFS Filing Description py Company and Contact A Filing Fees FE Fate Information IRS supporting Document schedules IRS superseded Attachments Bookmarks Commed 2p GESFF on 12 1 oe Pe on i D i D Comments cot After clicking on the button the PDF file will open in a new window Click on the individual bookmarks to navigate to t
140. e example below Filer Note Created has been selected Industry Lesson 5 Page 9 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Contact Informaton Message Message Suppression Settings Suppression Settings INDUSTRY ACTION MESSAGES User Preferences MW Filer Note Created STATE ACTION MESSAGES Effective Implementation Date Updated Filing Reopened Filing State Info Changed Filing Public Access Changed Filing Submitted with Default Public Access Filing Primary Reviewer Changed Compact Filing Acknowledge Included State NEW CORRESPONDENCE FROM STATE MESSAGES 4 Click Save Objection Letter Submitted Disposition Submitted Note To Filer Submitted Save Cancel 5 The user preferences have now been saved Filings Billing Filing Rules Templates User Preferences Instance Preferences Companies Contacts User preferences saved successfully Contact Informaton Messaqe Contact Information Suppression Sethngs User Preferences Industry Lesson 5 Copyright 2009 National Association of Insurance Commissioners All rights reserved First Name Stacie Email Address cd yahoo com Ex namemdomain com Address 2301 Mcgee Page 10 of 48 SERFF End User Training Manual e All Message Suppression options are specific to each individual user User
141. e files 2 Open the two documents that will be compared Industry Lesson 7 Page 55 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 2 Adobe Acrobat Professional DeclarationModified pdf 2 File Edit View Document Tools Advanced Window Help B Open ee Pages b Create PDF G Review amp Comment A Secure v A Sign E Advanced Editing z Add Headers amp Footers M E setect 1 Add Watermark amp Background Add a Comment Summarize Comments Import Comments Export Comments dependence of the Thirteen Export Comments to Word File Attachments 4 1776 laration of the thirteen United States Layers Y Pages Y Bookmarks a Security 4 Digital Signatures Paper Capture pi gt T bf human events it becomes ople to dissolve the political bands which have connected them with another and to assume among the powers of the earth the separate and equal station to which the Laws of Nature and of Nature s God entitle them a decent respect to the opinions of mankind requires that they should declare the causes which impel them to the separation We hold these truths to be self evident that all men are created equal that they are endowed by their Creator with certain unalienable Rights that among these are Life Liberty and the pursuit of Happiness That to secure these ri
142. eature allows two versions of the company to be maintained if needed One example of this need would be when a company files under different names in different states Industry Lesson 2 Page 12 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved 6 Complete the first section Company Information Fields denoted with a red asterisk are required Company Information Instance SERFF Test Industry CoCode 12345 Company Name Address City State Postal Code Telephone Number Ex 123 555 4567 Fak Number Ex 123 555 4567 Company Type Group Code Group Name FEIN Number Ex 2 F 7 FF FFF State of Domicile 7 Ifthe instance has implemented EFT two additional fields will display Uncheck EFT Enabled if this company will not be participating in EFT Otherwise enter a valid UNID for the company UNIDs are discussed earlier in this lesson For assistance contact the SERFF Help Desk EFT Enabled M UNID 8 The last section of the company profile is used to indicate the state s in which the company is licensed To indicate a company is licensed in a given state select that state from the drop down list Enter a State ID Number if applicable and click the Add State button to save the change Licensed States State State ID Number Select State Add State Remove State Alabama Industry Lesson 2 Page 13 of 20
143. ebraska Please select a value Kansas oso Homeowners r Previous Next Add or Remove States Save and Close Save Cancel Single State Filing The Wizard Type of Insurance Selector does not display in a single state filing Step 3 Select Types of Insurance Selected States Type Of Insurance Webraska Please select a value Previous iit Next Add or Remove States Save and Close Cancel 7 Step 3 Select Types of Insurance 1 Click on the drop down arrow next to the Wizard Type of Insurance Selector or to the right of the selected state Select the appropriate TOI If there is not an exact match for the Type of Insurance when using the Wizard Type of Insurance Selector click the drop down next to each applicable state and select the appropriate TOI Industry Lesson 4 Page 9 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual In the example below notice that Nebraska does not accept the TOI specified The Author would then be required to select a TOI from the offerings presented in the TOI drop down list specific to Nebraska Step 3 Select Types of Insurance Wizard Type of Insurance Selector 04 0 Homeowners Selected States Type OF Insurance Kansas o4 0 Homeowners T Missouri 04 0 Homeowners Please select a value Please select a value Mebraska Add or Remove State
144. ecific Data Replaced Filing Number Enter the form number that is being replaced by a previously submitted form Previous Filing number Enter the previous filing number if a replacement form is being submitted Readability Score Enter the Readability if required by state Preview Template Previous Save Cancel Template Owner Stacie Donner Industry Name B4LBOA01 Business Type Property amp Casualty Schedule Type Form Schedule Template Name Select Form Form Edition Form Action Action Specific Readability Attachments Name Number Date Type Data Score E Please Select Previous Attach Files Filing Replaced Form Form Type Legend ABE Application Binder Enrollment ADY Advertising BND Bond CER Certificate CNR Canc NonRen Notice DEC Declarations Schedule DSC Disclosure Notice END Endorsement Amendment Conditions ERS Election Rejection Supplemental Applications OTH Other PCF Policy Coverage Form Add Delete Selected Industry Lesson 4 Page 59 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual For Rate Rules a Exhibit Name This is a list of Rate and Rules and various exhibit data being filed b Rate Rule or Page number This is the list of changes to the Rate Rule manual c Rate Action The type of rate action being submitted New Repl
145. ed Confidentiality requests are Not Allowed Explanation Illinois does not want to allow companies to indicate a form is confidential Please reference 215 ILCS 5 404 which reads in part The office of the Director shall be a public office and the records books and papers thereof on file therein except those records or documents containing or disclosing any analysis opinion calculation ratio recommendation advice viewpoint or estimation by any Department staff regarding the financial or market condition of an insurer not otherwise made part of the public record by the Director shall be accessible to the inspection of the public If there are attachments they will be displayed at the bottom of the document Attachments General Information Date Last Modified 01 30 2009 11 37 AM Attachments J CC 3 2 Arizona General Instructions Document 05 08 Return to Search 4 To close the General Instruction screen click on the button or on any of the links or tabs Types of Insurance The Types of Insurance TOI tab includes the lines of insurance that a given state is accepting through SERFF and any Sub Types of Insurance Sub TOls that are Industry Lesson 3 Page 7 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual associated with those TOIs The following information is stored about Types of Insurance e TOI Name The Type of Insur
146. ejected Resubmitted Reviewed Test Company Status Withdrawn Users on Filing F Author Fi User Created d User Submitted Burleigh Tonia Clark Elizabeth Corona Leticia industryadmin sd Jocson Mike Olanday Alfonso Washington Julia Include Inactive Page 4 of 10 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Tracking Number Users can search for filings based on three Tracking Numbers SERFF State and Company If users are not sure of the entire Tracking Number a wild card can be used before and or after the criteria string Text Fields The text search fields include Form Number Product Name and Project Name When using any of these fields to search remember that unless a wild card is used the search will be looking for an exact match An asterisk can be used as a wildcard before or after the criteria string Date Ranges The date ranges available in Advanced Search include Submission Date State Disposition Date Date Status Last Changed Correspondence Submission Date and Respond by Date These date fields are inclusive meaning the date entered will be part of the search For instance a search for Submission Date that starts with 01 01 2006 will include filings submitted on 01 01 2006 Select Lists The select lists in Advanced Search are State Company Date Status Last Changed Type and Correspondence Submission Dat
147. elds and click Industry Lesson 2 Page 14 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved e Any combination of fields may be used With the exception of CoCode Group Code and FEIN the wild card may be used in the search fields e Users with access to more than one instance may choose which instance s to include in the search e When leaving the search criteria in the default state a list of all companies will return T Company Search Results The search results page for Companies displays information to assist in identifying the correct company to view or edit Click on the blue underlined link in the Company Name column to open a company profile The user may also add a company start a new company search or refine their existing search Add Company New Search Edit Search Company Name Company Type CoCode Group Name Group Code FEIN Number State of Domicile Instance Active BRE Houston 11111 12 6765432 kansas Active Ins SERFF Lest 11111 11 1111111 kansas Active New Company Z72222 11 1111112 Alberta Active 41414 e Editing Company Profiles Once a company profile has been retrieved via company search authorized users may edit the company information Changes made to the company will update draft filings and future filings for this company but will not change any filings already submitted Industry Lesson 2 Page 15 of 20 Copyright 2009 National Associ
148. em has now been added to the filing General Form Rate Rule Supporting Companies Filing Information Schedule Schedule Documentation and Contact Correspondence Add Rate Data C ves F Property amp Casualty Rate Rule Schedule Select Exhibit Name Rule or Page Rate Action Previous State Filing Number Attach Document O Rate Rule fizz Mew x Attach Files Rate pdf Remove Delete Selected Add Import Template Supporting Documentation General Form Rate Rule Supporting Companies Filing Information Schedule Schedule Documentation and Contact Correspondence The Supporting Documentation tab provides functionality for attaching information to a filing that might be required when submitting a SERFF filing Clicking the tab displays a list of state defined requirements Each requirement has an option to Bypass or Satisfy If the Author chooses to Bypass the requirement an explanation is required If the Author chooses to Satisfy the requirement the Author must first either attach a file or check No Attachment Industry Lesson 4 Page 39 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Required Once one of the above has been completed the Author may enter an optional comment pertaining to the requirement General Form Rate Rule Supporting State Companies Filing Filing Infor
149. en Hopkins William Ellery Stephen Hopkins William Ellery Connecticut Connecticut Roger Sherman Samuel Huntington Wiliam Williams Roger Sherman Samuel Huntington Wiliam Williams Oliver Wolcott Oliver Wolcott New York New York William Floyd Philip Livingston Francis Lewis Lewis Morris William Floyd Philip Livingston Francis Lewis Lewis Morris New Jersey New Jersey Richard Stockton John Witherspoon Francis Hopkinson Richard Stockton John Witherspoon Francis Hopkinson John Hart Abraham Clark John Hart Abraham Clark Pennsylvania Pennsylvania Robert Moris Benjamin Rush Benjamin Franklin John Robert Moris Benjamin Rush Benjamin Franklin John Morton George Clymer James Smith George Taylor Morton George Clymer James Smith George Taylor James Wilson George Ross James Wilson George Ross Delaware Delaware Caesar Rodney George Read Thomas McKean Caesar Rodney George Read Thomas McKean Maryland Maryland Samuel Chase William Paca Thomas Stone Charles Samuel Chase William Paca Thomas Stone Charles E 2 i Comments 8 amp 5xilin gt AIO O Industry Lesson 7 Page 59 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Creating a Stamp from a Converted Image File Adobe offers users the ability to add customized stamps to the Adobe stamp library In order to start this process it is necessary to ha
150. en leaving the search criteria in the default state a list of all contacts will return Contact Search Results The search results for Contacts displays information to assist in identifying the correct company to view or edit Click on the blue underlined link in the Name column to open a contact profile The user may also add a new contact from this page Add Contact Last Name First Name Email Address Instance Name Donner Stacie sd yahoo com SERFF Test Industry Editing Contact Profiles Once a contact profile has been retrieved via search authorized users may edit the contact information Changes made to the contact will update all filings on which that contact is listed Industry Lesson 2 Page 19 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual including filings already submitted to the state In order to correct contact information without impacting filings the contact should be deactivated and a new one created 1 Open the contact profile to be edited Edit Deactivate Contact Intormation Last Name Kieras First Name Bridget Job Title Product Support Mgr Email Address bkieras naic org Address 2301 McGee Kansas City Missouri 64108 Telephone Number 816 783 68990 Fax Number Active Active 2 Click the Edit button to open the fields for changes e If the contact is no lon
151. ened in Microsoft Excel or similar spreadsheet tools c CSV file Comma Separated Value file that defaults to Microsoft Excel but can be opened in any word processing spreadsheet or database applications d XML file Extendible Markup Language that can be opened in any browser window Industry Appendix and Glossary Page 9 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 5 Click the button to run this report or click to return to the Reports main page 6 A notification page appears asking the user to wait Your report has been started and will begin downloading shortly When itis done please click here 8 The File Download dialog opens File Download Do you want to open or save this file H Name Serff 5tate Aeviewerstatus Aeport pdf idobe Type Adobe Acrobat 7 0 Document From sertt dwlp naic org oen swe C While files from the Intermet can be useful some fles can potentially harm your computer IF you do not trust the source do not open or save this file Whats the risk 9 Click the button to open the file 10 Click the button to save the file 11 Click the __ Cancel button to cancel this action Industry Appendix and Glossary Page 10 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved Create a Paper Filing SERFF End User Training Manual Industry users have
152. entation Vet Pack Not Filed Our domicle state does not require this form for animal mortality 09 21 2006 09 21 2006 Melissa Moeller primary This form submission is Filing Correspondence he Project Number State Status Changed Deemer Date Reference Number Advisory Org Circular Click on the Status link under the Objection Letters header State Filing Companies Filing Rate Rule and Contact Fees Schedule Supporting Documentation Form Schedule General Information Correspondence Specific Objection Letters Status Created By Awaiting Industry ca Moeller Melissa No Amendments Created Date Submitted Responded By Response Created On Response Submitted On 09 21 2006 Created On 09 21 2006 No Disposition Reports Created No Filing Notes Available Create Filer Note Create Note to Reviewer Once the user has clicked on the Status link the letter should be displayed The user will see the Objection s that the Reviewer has noted regarding the filing In the example below there are two Objections included in the Objection Letter Objection 1 refers to the entire filing which is why a Schedule Item is not given in parentheses Objection 2 refers to an item from the Form Schedule with the Form Name Animal Mortality Policy Form The Objection Letter Status is state specific and set by the Reviewer The Objection Letter Date is the date that the Reviewer
153. er PDF files can also be established It is recommended that the connected file be in a location that all users have access to To Establish a Link within the Same Document 1 Complete steps one through five of the Adding Links to Adobe Acrobat Document within this lesson 2 With the Create Link Window open under Link Action click on the Go to a Page view radio button Industry Lesson 7 Page 48 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Create Link 7 Link Appearance Link Type Visi Rectangle Line Style Solid Highlight Style Invert Color E Line Thickness Thin Link Action ie a0 fo 4 page view Open a file Open a web page Custom link cnal 3 Move to the linked destination Create Lo to Yiew x Use the scrollbars mouse and zoom tools to select the target view then press Set Link to create the link destination Cancel 4 Click the button OR To Establish a Link to another Document 1 Complete steps one through five of the Adding Links to another document within this lesson 2 With the Create Link Window select open a file Industry Lesson 7 Page 49 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Create Link Link Appearance Link Type Visible Rectangle Line Style Sol
154. er Training Manual 2 Click the Note Tool button Mote Tool on the commenting toolbar 3 Click on the document where you would like the note to appear A Note box will appear on the document tt File Edit wiew Document Comments Tools Advanced window Help Bookmarks Signatures This polky will take effect on Oclober 1 1656 This policy lege by AGC Comoan and took affection October 1 1557 POLICY ANNMERSSRIEL Policy anmiversanes vill be Oclober 1 2000 and each subssquent October 1 Pages MUM PAYMENTS This poles is kbsued In reum for the payment by the Policgholder cf required Seria ee Gornaiy O fo Gs suitorined agent The first Freemium Ee pean as ic fui Any later Premiums are cue morthi in advance on ite tret each Policy Monit These dates are the Fremium Dee Cates POLICY SITUS This pokey ls sued for defers In and gceemed by The laws of darsdan Signed by A kemed agent of resident agent 2s requires by lear Comments attach THE POLICY E INTENDED TO BE A GUALIAED LONG TERM CARE INSURANCE UNDER SECTION T0260 OF THE INTERNAL REVEXUE CODE OF 168 42 AMENDED THIS POLICY MAY HOT COVER ALL THE COSTE ASO CIATED WITH LONG TERM CARE INCURRED DURING THE i COVERAGE THE BUYER IE ADVISED TO CAREFULLY id EE gt b1 Oo O OIH H m 4 Enter the desired text in the note 5 Click Eg to close the Note to turn off the Note feature 6 Click e 7 The document will contain
155. ernet Options FACILITATE THE FAIR AND EQUITABLE TREATMENT OF INSURANCE CONSUMERS MIE VEDE EAD EM DIAVYMENT BALE Industry Lesson 1 Page 2 of 11 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 2 Under the General Tab click Settings button in the Temporary Internet Files section Internet Options 3 Select the option Every visit to the page under Check for newer versions of stored pages Industry Lesson 1 Page 3 of 11 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 4 Goto the Advanced Tab 5 Scroll to the Browsing options 6 Check the option for Disable script debugging Internet Options 2x General Security Privacy Content Connections Programs Advanced Settings Accessibility Always expand ALT test for images C Move system caret with focusselection changes Browsing Always send URLs as UTF 8 requires restart Automatically check for Internet Explorer updates Close unused folders in History and Favorites requires restart Display a notification about every script error Enable folder view for FTP sites Enable Install On Demand Internet Explorer Enable Install On Demand Other Enable offline items to be synchronized on a schedule Enable page transitions Enable Personalized Favorites Menu Enable third party bro
156. erved SERFF End User Training Manual The Refine Search button on the search results page takes the user back to the Refine Search search criteria screen without erasing the search criteria previously entered The search can be refined without having to re enter the existing criteria Search Filings where SERFF Status is Assigned or Closed or Draft or Pending Industry Response or Pending State Action or Reopened or Submitted to State and Current Revision is No Move to Workfolder New Search Refine Search 7 Saving an Advanced Search Users can also save frequently run searches The Saved Searches are user specific and can be updated or deleted as needed 1 Set up an Advanced Search as previously described Search Filings All fields are optional but at least one field must be provided Neither Business Type nor Filing Medium may be State Alabama zi the sole search criteria Company Please Select aj All text fields may contain an asterisk which represents a wildcard Wildcards must be preceded by at least four reqular characters unless otherwise noted Filing Medium Electronic Paper Both Saved Searches M Business Type Searches No Saved Searches aj C LAH P amp C Both Load Reset Submission Date Start 06 01 2006 SERFF Status Assigne End 12 31 2007 Pending Industry Response Pe
157. eserved SERFF End User Training Manual Creating Forms Adobe Acrobat Professional has the tools necessary to transform regular PDF documents into interactive forms Standardizing forms can be very useful in speeding up the user s completion of the form and reduce input errors that may delay filing processing Although it will not be covered in this manual it is also possible to electronically capture the data from the form to be entered into a database Some of the form tools available in Adobe Acrobat include text boxes buttons check boxes combo boxes list boxes radio buttons and signature fields In this chapter you will familiarize yourself with the different form field options and you will be provided with practical exercises for some of the more common ones Getting Started The first step is to import a document into Adobe Acrobat Here is a portion of a document created in Microsoft Word and distilled into a PDF We will be using this document as the base to create our form Retaliatory Fee Summary Page Company Name on Check Date Check Mailed with this Form Attached Check Amount Type of Filing Life and Health Property and Casualty Check Number Company Filing Number Date on Check Submissions SERFF Tracking Number Retaliatory Filing Fee Calculation Companies State of Show Retaliatory Fee Fee Filing Domicile Calculation Total Industry Lesson 7 Page 64 of 85 Copyright 2009 National Association of Insu
158. ew This lesson will focus on accessing the system and maintaining preferences and other settings This lesson covers the following topics e SERFF Login SERFF Passwords The SERFF Workspace User Preferences Instance Preferences Company Maintenance 7 4 3 4 4 4 Contact Maintenance Industry Lesson 2 Page 1 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual SERFF Login Users must have an ID and password assigned by the SERFF Help Desk before they can log into SERFF Logging into SERFF 1 Open a browser window and navigate to https login serff com 2 Click on the Login here link in the upper right hand corner of the page to access the application login page Home About SERFF Contact Us naic org Already a User Login here Providing Tali pramati AA 3 Atthe login page type in the User Name and Password Both are case sensitive Home Sbout SERFF Contact Us naic arg National Association of Insurance Commissioners User Name Password 4 Click the _Legin_ button 5 If a valid User Name and Password were entered the SERFF Workspace will be displayed Industry Lesson 2 Page 2 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Home About SERFF Contact Us naic org Welcome Suzy Serfer JEMOL Help L
159. ext as the title will appear in the bookmark pane Industry Lesson 7 Page 10 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved E Renaming a Bookmark Title SERFF End User Training Manual Bookmark titles are generally a section header or a few words in an important sentence Once the bookmark has been established to point to a certain part of the document you can change the bookmark title to something more descriptive and it will not affect the document text 1 Open the appropriate document in the Adobe Acrobat program window Be sure the bookmark pane is also open P Eile Edt view Document Comments Tools Advanced Window Help Ee Options x D POLICY NOTICE S S TABLE OF CONTENTS TABLE OF CONTENTS DEFINITIONS EHIS PREMIUM RATEI EHS PREMIUM RATES Contir Bookmarks a ci ES 7 ka iA ri T cL a E i E T o a oe ee pay D a ee a Da im i aiia Pa n Wi Tri a faa aH Cia ia Tia GD mhi cd Ea i alh ii Pe E taa mafii i a hi a Pate Anakin Gena Piy Ha oe EPPES TNE DANE Tik polop ell ve alan ca vibes i TG Thin pokop rapinae Gamp Buloy Hunkar YYYY ada wau lamin Adal Sompa amiak iia Ceiba 1 H F Y An EE Foy marian aiba Odabasi Si aed each bagai ioia i EEE Ba Ti fas Pied Be hay Ci es i Pries ri Prini yi ihi aunts mepe m ieman Fei ka Ftans Y aba a aI TEE iy aerate tee tary lain Fiaim ie oe eesti ee ae Cai kh big PEY aL Timi pob
160. ext to the Objection Letter on the Filing General Formi Rate Rule Supporting State Companies i Filim Information Schedule Schedule Documentation Specific and Contact Jt Objection Letters Status Created By CreatedOn Date Submitted PENDING INDUSTRY RESPONSE state Test O1 29 2009 01 29 2009 03 35 PM SERFF will automatically pull all Draft Schedule Items the filing revisions into the Response Letter Each Response will automatically match up with the corresponding Objection 2 Enter an Introduction Comments per Objection and Conclusion in the respective fields The Comments field is required and must be completed for each Objection Objection 1 comment This is wrong Response Comments Please see the changes made Changed Items Form Schedule Item Changes Form Form Action Action Specific Readability Attachments Number Type Data Score Form GTH Initial 75 Ez Form pdf Number 1 Previous Version Farm OTe initia E Form pdf ANGI No RateRule Schedule items changed No Supporting Documents changed Industry Lesson 5 Page 19 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual If there are no Schedule Item changes for a given Objection enter a comment relating to the particular Objection Appl 3 Throughout the process click to periodically save updates 4 Click once all
161. for NAIC 125085014 Submit Edit Delete Close SERFF Tracking Number NAIC 125085014 State arizona Filing Company HAIC State Tracking Number Company Tracking Number TOL 093 0 Inland Sub TOI 09 0001 Animal Marine Mortality Product Name Equestrian Product 1 Project Name Number Created by Donner Stacie on 07718 2007 10 47 AM T Note to Reviewer Instructions A Mote to Reviewer should not be used to submit approwable material to the state Please use the Amend Response process and add the attachments and information to the Form Rate Rule or Supporting Document Schedule Subject Notice Comments Mote to Reviewer 1 Click the button to edit the Reviewer Note r l Delete i 2 Click the button to delete the Reviewer Note 3 A confirmation message appears confirming this action Microsoft Internet Explorer x 2 You are about to delete this Note to Reviewer Are you sure Cancel 4 Click the J button Close 5 If you choose not to Delete click the button to save the Note to Reviewer as a draft Industry Lesson 5 Page 44 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual The Submitted On field is blank When the Note to Reviewer has been submitted the Submitted On field will be populated with the date submitted Filing Notes Subject Note Type Created By Created On
162. ft Filings Submit Selected Filings Move to Workfolder L I L Filings State LJ Product Mame T Arizona 5 m Iowa Pencil Highlighter Submit Selected Filings Move to Workfolder Filing Rules My Draft Filings Messages Import Templates Company Tracking Import Templates Templates Search Create Filing Create Compact Filing Most Recently Viewed Filings Bypass Satisky Created Date Sep 13 2007 Sep 27 2007 Bypass Satisly Delete Draft L Filings 1 2 of 2 First Previous Next Last Created By Lacey Seemann SERFF Status Draft Lacey Seemann Draft Filings 1 2 of 2 First Previous Next Last Delete Draft Industry Lesson 4 Page 25 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Notice that there is a grey dollar sign next to the Draft Filing for lowa This icon indicates that lowa is eligible for EFT Once the EFT section of the Filing Fees tab has been completed and the filing submitted the dollar sign will turn to green as shown below E i Iowa Apr id Hiz Health Excess Stop Form Clased SERT 006 Loss H12 004 Self Funded Health Rate Approved bhsMOU220 00 Flan o0 00 00 00 Industry Lesson 4 Page 26 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Opening
163. g Manual Move to My Workfolder 1 Place a check mark in the box next to the filing by clicking inside the box To remove the check click in the box again 2 Click on the button 3 The user is notified that the selected filing has been moved to their Workfolder Filings Billing Settings Filing Rules Reports Templates My Workfolder My Open Filings My Draft Filings ges SearchExport Create Filing Create Paper Filing EFT Report l My Open Filings 1 filing was moved to your Workfolder Remove from My Workfolder My Workfold 1 Click on Mie Workfolder ink 2 Place a check mark in the box next to the filing s to be removed from My Workfolder My Workfolder Remove from Workfolder Filings State Product Name fv Maine Personal Property E Maine R f Workfold Filing Rules Reports Company Tracking Filing Date Sep 17 2006 Animal Mortality Sep 12 2006 Filings Billing Settings Filings 1 2 of 2 First Previous Next Last Created By SERFF Status Melissa Moeller Assigned Melissa Moeller Pending Industry Response Templates My Workfolder My Open Filings My Draft Filings ges Search Export Create Filing Create Paper Filing EFT Report CT My Workfolder 1 filing was removed from your Workfolder Industry Lesson 5 Page 4 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual e Removing fil
164. g Manual State Maine State Tracking Number Sub TOI Ocean Marine Please review the objections included in this letter and respond appropriately for review Objection 1 Comment The Filing Description was left incomplete Please attach the description in a POF and send as an 4mendment Objection 2 a amp nhimal Mortality Policy Form Form Comment The current attached form is a Word document Please replace with a POF version so that it will be included in the POF Pipeline sincerely Stacie Donner Industry Lesson 5 Page 25 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Example 2 e By clicking on the Author s name under Responded by the user will be able to view the draft Response Letter General Form Rate Rule Supporting State Companies Filing Filing Information Schedule Schedule Documentation Specific and Contact Fees Correspondence Objection Letters Status Awaiting Industry Response Moeller Melissa 09 21 2006 09 21 2006 Moeller Melissa 09 22 2006 Created By Created On Date Submitted Responded By Response Created On Response Submitted On No Amendments Created No Dispositions Created Filing Notes Subject Note Type Created By Created On Submitted On We are working on the Objection Letter Respone Note To Reviewer Moeller Melissa 09 22 2006 10 50 4M 09 22 2006 10 50 4M Create Filer Note Create Note to
165. g on the plus sign expand button Clicking the expand link reveals the information contained in the comment box and the attached files are listed below the comments Industry Lesson 4 Page 44 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Review Status Name Actuarial Justification None Selected 06 21 2006 Description Submit the Actuarial Justification Comment Type your comments into this text box The text box has a grey background when editing is not available This text box becomes active after a file has been attached Actuarial Justification doc The Author can add one or more items of Supporting Documentation in addition to the list provided which is generated from the state s Submission Requirements for the selected TOl Sub TOI Filing Type combination For each item of Supporting Documentation added the Author must provide a Name and Comments or one or more attachments The Author may also supply both comments and attachments e Any of the information on this tab can be modified until the time the filing is submitted with the exception of removal of any requirement items created from the state Submission Requirements list Once the filing has been submitted new or revised items can be added but the original submission cannot be changed or removed The State can define a requirement as Non Bypassable When the Author views t
166. ger needed click the button The contact will not be available for selection on new filings 3 Make the necessary changes 4 Click Esae to finalize or faneel to discard the changes made Industry Lesson 2 Page 20 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Lesson 3 Filing Rules contains information regarding state General Instructions Types of Insurance Requirements and Submissions Requirements This lesson looks at where information can be found that pertains to how a user needs to prepare and submit filings in SERFF This lesson covers the following topics Filing Rules Overview Requirements General Instructions Types of Insurance 7 4 4 4 4 Submission Requirements Industry Lesson 3 Page 1 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Filing Rules Overview The Filing Rules tab contains the state specific information needed to submit a filing It is created and managed by authorized users from each state Filing Rules includes Requirements General Instructions Types of Insurance TOI Sub Types of Insurance Sub TOls and Submission Requirements Industry users can browse the information in Filing Rules when preparing filings Filings Billing Settings Requirements General Instructions Types of Ir e Requirements
167. ghts Governments are instituted among Men deriving heir iust nowers from the consent of the qoverned That 1 of B gt blll oO 6 Preflight Comments 8 amp 5xiln 4 3 From the menu bar select Document Compare Documents 4 The following window will be displayed Industry Lesson 7 Page 56 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Compare Documents Compare folder document Document Revision To newer document Document DeclarationModified pdf Choose Revision Type of Comparison f Page by page visual differences Detailed analysis very slow Markup color E C Textual differences Include font information tstyle size typeface Choose compare report type f Side by Side Report C Consolidated Report Help Cancel Type of Comparison Page by page visual differences to find any textual or graphic differences between the documents Note If many changes have been made to the revised document it may denote changes to every page This feature is best used for comparing changes to document with minor revisions such as the addition of a signature file Types of Analysis Normal analysis 7 Detailed analysis very slow Normal analysis Coarse analysis Faster Markup color To change the result color Industry Lesson 7 Page 57 of 85 Copyright 2009 National As
168. gs 1 2 of 2 First Previous Next Last E State E Product Mame Company Tracking Created Date Created By SERFF Status O Arizona Universal Lite Insurance Jul 25 2007 Stacie Donner Draft O Missouri Univ Life Ins Jul 25 2007 Stacie Donner Draft Industry Lesson 4 Page 68 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual I tT lat The button will be available to users in the Draft view if Schedule Templates have been created See how to create Schedule Templates in the previous section 1 Select the filings in which a Template will be added My Draft Filings Move to Workfolder Submit Selected Filings Import Templates Bypass Satisly Delete Draft Filings Filings 1 2 of 2 First Previous Next Last State lz Product Name ompany Tracking reated Date reated By atus Stat E Product M z Tracking Created Dat Created E SERFF Stat rd Arizona Universal Life Insurance Jul 25 2007 Stacie Donner Draft Univ Life Ins Jul 25 2007 Stacie Donner Draft Import Templates gt Select Inport Templates 3 Select the Template that should be added to the filing Select Templates for Multiple Filings Import Cancel Filter Templates L L Schedule Template Name Business Type Schedule Type Template Owner Life Accident Health all all Annuity Credit Life 4ccidentHealth Supporting Documen
169. he Date the State status changed e Domicile Status Comments Additional comments may be added in the field Industry Lesson 4 Page 28 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual e Corresponding Filing Tracking For those states that do not accept a rate and a form in the same filing the Author can use this field to reference the Form Rate SERFF and or Company Tracking Number e Reference Organization if applicable The name of the advisory organization i e ISO NCCI AAIS etc or an Insurance Company name if me too filing is permitted Some states allow companies to reference another company s filing A me too filing is when one company adopts another company s filing Usually they are not part of the same group You should check with each state to determine their rules on these filings If permitted use this area to indicate either an advisory organization name or me too company name e Reference Organization Number amp Title if applicable This is the unique number that the reference organization gives to the filing It is generally not the same number as the circular number e Advisory Org Circular This is a unique number that reference the circular number e Filing Status Changed if applicable The Date the status of the Filing changed e State Status Changed if applicable The Date the State status changed e Re
170. he Schedule Template Close Click the aose button to close the Schedule Template Preview Template Edit Industry Lesson 4 Copy Delete Close Template Owner Stacie Donner Industry Name B4LBO401 Business Type Property amp Casualty Schedule Type Supporting Document Schedule Template Cover Letter Name Ao Name Comment Please find the cover letter attached amp Cover Letter pdt Page 65 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 7 How to Search for a Schedule Template Schedule Templates Create Schedule Template Filter Templates Template Name Business Type Schedule Type Template Ow All x All All L4H Form Life 4Accident Health Annuity Credit Form Frances Stuart Rate Rule Schedule Property amp Casualty Rate Rule Frances Stuart Form Template Property amp Casualty Form Frances Stuart Form Life Accident Health Annuity Credit Form Frances Stuart 1 Type in the first few characters of a Template Name in the Description field Ex lah 2 Choose a Business Type a All b Property amp Casualty c Life Accident Health Annuity Credit 3 Choose the Schedule Type a All b Rate Rule c Form d Supporting Document Rate Rule Form 4 Select the Template Owner 5 Click on the J button Schedule Templates Create Schedule Template Filter Templates Template N
171. he company information for these filings or click cancel to cancel your changes SERFF Tracking Index Product Name Reference Tithe Reference Number SRFF 1403 90064 SOPI 5 4 Release Testing SRFF 140390085 SAFI 5 4 Release Testing SRFF 140390345 testl2s save Cancel 6 Click to finalize or _ ancel_ to discard the changes made e Save will finalize the changes made and update the filings listed Cancel will discard any changes to the company profile and no draft filings will be updated Contact Maintenance Contact information for an instance can be accessed and edited by clicking the Contacts link under the Settings tab At least one contact must be set up before any filings can be created The contact is the person whom the state should contact if they must communicate outside of SERFF Contacts may also be users but they must still be set up as directed below Users must have the Industry Configuration Manager role assigned to their ID in order to add or edit contact information Adding Contacts 1 Click on Settings tab 2 Click on Contacts link Click the button Complete the information for the Contact Fields denoted with a red asterisk are required Industry Lesson 2 Page 17 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Contact Information ae D Instructions Asterisk image denotes requ
172. he different sections of the filing Click on the button to save the PDF file outside of the SERFF system T Non PDF attachments and attachments that are larger than 3 MB will not work with PDF Pipeline Industry Lesson 5 Page 37 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual A Non PDF attachment will be displayed with a symbol That symbol indicates the attached file is not a PDF document If the box is checked prior to selecting the button it will display Non PDF attachment in the bookmarks and on the page Generate PDF for NAIC 000502311 Generate POF Cancel Select All Select None T Please note For the Form Schedule Rate Schedule and Supporting Documentation Schedule The Schedule and at least one item from the Schedule must be selected for the Schedule itself to print If just an item from the Schedule is chosen and not the Schedule itself only the attachment and or details for that item will generate If just the Schedule is selected and no items nothing will print Select the portions of the filing to include in the generated POF a Filing Information al Supporting Document Schedule MAIC Uniform Transmittal Document Unsatisfied m E Cover Letter Satisfied T Filing Memorandum Unsatisfied Fl Save a Copy LS a P Search W T Select i A H 4 75 gt IDR i A zje Options Created by SERFF on 12 21
173. he information available at this site includes e The v5 Insider Newsletter e State Insurance Department contacts e Information on getting started with SERFF e Frequently Asked Questions e State Participation grid e SERFF User Manuals e Information on SERFF vendors e EFT Implementation Guides and more Industry Lesson 1 Page 8 of 11 Copyright 2009 National Association of Insurance Commissioners All rights reserved syslen o eleerunie fata ror Plu Windows Mennet een lyyey EJ 7 amp http www serFF com File Edit View Favorites Tools Help SERFF End User Training Manual fe Jefe te ie fey Live Search amp w ar A System for Electronic Rate and Form Filing dh i Page Tools a System for Electronic Rate and Form Filing ty promoting uniformity National Association of Providing flexit NAIC Insurance Commissioners N Training This tutorial will review the basics of Settings Filing Rules and creating and submitting a SERFF filing as well as PRC responding to objections If you haven t taken advantage of NAIC hands on training with Integro or feel you could use an overview of the basics this tutorial is for you Help ro es 5 7 ETWORK AND LEARN ABOUT SERFF a In conjunction with the AICP Great Lakes Chapter E Day the SERFF team would like to offer a two hour Getting Started with SERFF tutorial on Thursday March 26 2009 Network
174. he requirement the only available button will be Satisfy amp Bypass Satisfy Multiple Supporting Documents from the Draft View Ei Me SAVER To increase efficiency in preparing a SERFF filing a user may bypass and or satisfy multiple Supporting Document Schedule Items from the Draft view My Draft Filings Move to Workfolder Submit Selected Filings Import Templates Bypass Satisfy Delete Draft Filings Filings 1 3 of 3 First Previous Next Last State El Product Name Company Tracking Created Date Created By SERFF Status Arizona Universal Life Insurance Jul 25 2007 Stacie Donner Draft Arizona Property Ins Jul 27 2007 Stacie Donner Draft Arizona Univ Life Ins Jul 27 2007 Stacie Donner Draft B Satisf l Se The will be available to users in the Draft view Industry Lesson 4 Page 45 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 1 Select the filings in which multiple Supporting Document Schedule Items are going to be bypassed or satisfied Move to Workfolder Submit Selected Filings Import Templates Bypass Satisfy Delete Draft Filings Filings 1 3 of 3 First Previous Next Last State Product Name El Company Tracking Created Date Created By SERFF Status Arizona Universal Life Insurance Jul 25 2007 Stacie Donner Draft Arizona Univ Life Ins Jul 27 2007 Stacie Donner Draft Arizona Property Ins Jul 27 20
175. his check box to indicate that no attachment was required for this item This will allow the Supporting Documentation to pass completeness validation when submitting the filing to the state e Attach Files button Use this button to add attachments to the Supporting Documentation Please see page 163 for instructions on uploading documents e Remove button Use this button to remove the Supporting Document item Preview Template Previous gare Apply Cancel Template Owner lacie Donner Industry Name MAIC Business Type Life 4QccidentHealth Annuity Credit Schedule Type Supporting Document Schedule Template cover Letter Name C amp Name Hello Comment p Supporting Doc pdf Remove Attach Files Remore Delete Selected Industry Lesson 4 Page 64 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 9 The Author may then chose one of the three following options Click the button to go back a step C I jal ri iT Click the button to cancel this action Click the button to save the Schedule Template Click the button to save but stay in Edit mode 10 Once the Template has been saved the Author may do any of the following Click the ea button to update the Schedule Template C Click the co button to create another Schedule Template based off the selected template e Click the button to delete t
176. ial Memorandum Requirement Return to Search State Instance New HampshirelH Name Actuarial Memorandum Description Actuarial Memorandum Business Type P amp C and LAH Yiew Category None Selected Attachments No Attachments Author Hartwell Eric General Instructions General Instructions contain overall filing information advising companies how they should submit SERFF filings to a particular state instance Industry Lesson 3 Page 5 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual View General Instructions 1 Click the Filing Rules tab General Instructions 2 Click on the link A list of all General Instructions is displayed General Instructions for all state instances are displayed The user may choose to resort the General Instructions by clicking on the column headers When a user resorts a view by any of the columns that sort will be maintained until the user loads a different view or goes to the Search screen General Instructions General Instructions General Instructions 1 94 of 94 First Previous Next Last Instance Name Z atk Description Date Last Modified Date Created AlabamaLife 2 These are the general instructions for Life Annui 08 27 2004 Alaska General Instructions Document Line Of Business G 07 11 2006 07 12 2004 Arizona 2 Arizona PROPERTY amp CASUALTY is NOW in production a 01
177. id Highlight Style Invert Color a Line Thickness Thin Link Action i 0 to a page view Open a web page Custom link te cnal Look in E Adobe Files d t i EE J Adobe Acrobat Internal Training Files va Certificate of Comp __ SERFF Files Tf certificates For Ade Suspected Trash Wh Certs For Albany vs 1Pages From ABT COMPANY policy pd Wi certs For NY dor als Year Loan xls Certs For NY pdf p ABC COMPANY policy Document pdf Compare pdf vs ABC COMPANY policy pdf Cover Letter pdf vi ABC COMPANY policyvbest pdf Declaration pdf vs acrobat complebe pdf Tf DeclarationModifie visi Actuarial Memorandum pdf Te oraft pdf Cert For Albany doc P Form2004 pdf vi Cert For Albany 2 pdr WY Friendly Insurance yi Cert of Assumption Form 4pproval Procedures pd Header Footer test My Network F Files of type All Files Cancel i 4 Select the file and location and click on button Industry Lesson 7 Page 50 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Linking a PDF Document to a World Wide Web Page This option does require that the user have connection to the Internet Internet Web Browser configurations can be altered by reviewing the information available in the Adobe Acrobat Help It is necessary to include the entire World Wide Web Link name 1 Complete s
178. ights reserved SERFF End User Training Manual 2 Click inside the Status Options text box 3 Add update or delete Status Options as needed Hit the Enter key between each option Filings Billing Settings Filing Rules Templates User Preferences Instance Preferences Companies Contacts Settings Industry Instance Profile Stakis Options Prefix SEFF Instance Name SERFF Test Industry EFT Options Edit Status Options Status Options Needs Response Done status Test Save Cancel 4 Click Save to finalize or _ Cancel to discard the changes made EFT Options The final section under Instance Preferences is for Electronic Funds Transfer EFT is a quick and easy way to send state fees to states that accept SERFF EFT When a state receives an EFT filing they consider the fees received and can begin review immediately Implementation is minimal and is coordinated by the SERFF team For questions about getting started please review the SERFF EFT Implementation Guide at www serff com The first field in this section is EFT Enabled If the EFT Enabled flag is set to yes the instance is able to submit payment via EFT to states that are accepting such payments The SERFF team sets this flag Industry Lesson 2 Page 10 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved Settings Industry Instance Profile Status Options Prefix SEFF Instance Name SERFF Test Industry
179. iling In Process Filing Constructors J button to save changes and continue to work on 5 Click the J button to cancel the filing entirely The In Process Filing Constructors found by clicking the link is where all filings are stored if the Author has not completed all of the Filing Wizard Steps When the Author is ready to resume the draft filing simply click on the filing and the filing will open to the last updated step in the Filing Wizard My Draft Filings Delete Constructor In Process Filing Constructors Product Name Homeowners Product 2007 Date Created Sep 18 2006 Created By Thea Cook Business Type Master Tracking Index Property amp Casualty Move to Workfolder Submit Selected Filings Delete Draft Filings 1 6 of 6 First Previous Next Last Filings State E Product Name Company Tracking Created Date Created By SERFF Status Iowa Kansas Kansas Minnesota Iowa Kansas Industry Lesson 4 Copyright 2009 National Association of Insurance Commissioners All rights reserved TC Manual TC Manual TC Manual TC Manual Sunday Sunday Sunday Sunday Homeowner s Filing Homeowner s Filing Sep 17 2006 Sep 17 2006 Sep 17 2006 Sep 17 2006 Sep 18 2006 Sep 18 2006 Thea Cook Thea Cook Thea Cook Thea Cook Thea Cook Thea Cook Draft Draft Draft Draft Draft Draft Page 7 of 71 SERFF End User Training Manual Step 3 Select Types of
180. in the Adobe Acrobat program window 2 Click on the Notes Tool Es button The stamp type will appear T File Edit wiew Document Comments Tools Advanced Window Help E i Select ieg ABC COMmpany a STOCK TSR tamin the Exhibits of this policy subject to the terms and provisions of this p ts each Exhibit to this policy to whom it applies and its effective datel A PDPROVED Folicyholder n v Bookmarks Stamp Tool a a 3 To ol ui Group Policy No XX XXX EFFECTIVE DATE This policy will take effect on October 1 1999 This policy replaces Group Policy Number YYY YY which was issued by ABC Company and took effect on October 1 1997 POLICY ANNIVERSARIES Policy anniversaries will be October 1 2000 and each subsequent October 1 PREMIUM PAYMENTS Then einlias cn aed es eee fee Hh ie es eo be dhe The dh ld nf ened Dees ee ee ee B 50x11 00in 4 id I iF gt b Alo o l 3 Click the Stamp Tool button The cursor will turn into the stamp symbol 4 Click the mouse on the document where you wish the stamp to appear The Approved stamp graphic will appear on the document Industry Lesson 7 Page 38 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Edit wiew Document Comments Tools Advanced window Help 2 a JRE a aii Trh Create POF E Comment amp col ee Send for Review A A F j the Exhibits of
181. iness Types as some Authors cross business areas and types e Product Name The Author enters the name of the product that they are submitting This is a required field on the filing e Project Name The Author may enter a project name for this filing This is not a required field e Project Number The Author may enter a project number This is not a required field e Other Authors The Creator or Author of the filing may assign Other Authors to a filing s Once given permission as an Other Author full access to the filing is granted The Creator or Author can remove themselves as an author if needed This would prevent the Creator from getting unwanted messages about filings to which they are no longer responsible However the Creator or Author must select an additional author before they will be able to progress to Step 2 of the Filing Wizard Industry Lesson 4 Page 4 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Step 1 Create a Filing Asterisk image denotes required field Business Type 7 Property amp Casualty Product Name w Project Name Project Number Authors Cook Thea _ gt gt _ lt lt Next Cancel Step 1 Create a Filing ae 1 Click on the Business Type drop down box and select appropriate Business Type for filing If setting has been pre determined in the users
182. ing Wizard It allows the user to change the state s that he she wants to file to Go back a step in the Filing Wizard Advance to the next step in the Filing Wizard This button will save the filing under the My Draft Filings link and close the view The user may then access the filing from the My Draft Filings link under the Filings tab This button is available at Step 6 of the Filing Wizard This button will allow the author to save the filing Once this button is clicked changes to the prior Filing Wizard values cannot be changed Saves data entered thus far Cancels the Filing Wizard process Step 8 of the Filing Wizard Step 8 of the Filing Wizard Page 3 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual De Select All Companies Step 8 of the Filing Wizard Create a Single Multi State Filing Step 1 Create a Filing The first step in the Filing Wizard is to accurately complete the following fields e Business Type In accordance with the NAIC Speed to Market tools there are two Business Types Property amp Casualty and Life Accident Health Annuity Credit The Business Type can be predefined in the User Preferences area of SERFF Once set in User Preferences this field will default to the defined Business Type without the user selecting it on each filing The Author has the ability to change Bus
183. ings from My Workfolder will not remove or delete the filing from SERFF The filings can still be found under the My Open Filings link or the My Draft Filings link Message Center The Message Center contains notifications about activity on SERFF Filings Messages can be viewed by clicking on the link under the Filings tab There are a number of messages that are generated to notify the state user of their filings status Authors receive messages for all events on filings to which they are assigned Managers receive messages for all events on all filings in their instance Messages are identified by a distinct subject line Once the message is opened additional information is displayed and the user can link directly to the filing referenced If two Authors receive messages on the same filing and one user opens the message the icon will disappear for the filer who reads the message The message for the other Author will be displayed with a push pin icon a indicating that the message has not been read Types of Messages e Assigned Changed Reviewer e Note to Filer received e Filer Note created e Objection Letter received e Disposition received e Filing submitted with Default Public Access e Public Access status change e Reopened Filing e Compact Filing Acknowledgement e Effective Implementation Date Updated e Filing State Info Changed e Billing Low Block Warning Industry Lesson 5 Page 5 of 48 Copyright 2009 National A
184. inue Save and Close Save Cancel Industry Lesson 4 Page 16 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual E Step 8 Select Companies for States 1 Click on the button to advance to Step 9 Step 9 Default Filing Data In Step 9 of the Filing Wizard the Author has the opportunity to enter the required Filing Description This is intended to replace a state s Cover Letter requirement but a Cover Letter may still be required please check each state s individual requirements In addition the Author may enter data for certain fields on the filing These fields will vary by Business Type and can be modified later This is the point in the creation of a filing where users begin to see differences between PC and LAH e Filing Description This area can be used in lieu of a Cover Letter or Filing Memorandum and is free form text This is a required field e Company Tracking Number This field allows the user to enter a company tracking number This can be very useful for companies that are creating multi state filings that share a Company Tracking Number This is not a required field e Submission Type LAH only Select New or Resubmission If Resubmission provide the state tracking number for the prior Submission if it was provided by the state If no state tracking number is available and the prior filing was made in SERFF provide the pr
185. ior filing s SERFF Tracking Number If neither is available leave this blank e Implementation Date Requested LAH only The date the industry would like to have the product available to sell e Lead Form Number LAH only Lead Form Number of the policy rider endorsement etc e Overall Rate Impact LAH only This is the statewide average percentage change to the Accepted rates for the coverage s included for each company e Market Type LAH only An identification of the targeted group or individuals If Group is selected see below fields for Group Market Size and Group Market Type are presented Effective Date Requested New or Renewal P amp C only This is the effective date the company is requesting their product be available to sell It is not Industry Lesson 4 Page 17 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual necessarily the date the filing officially becomes effective The State Insurance Department will determine the definitive effective date This is also where the company can indicate the different effective dates for new or renewal business P amp C only e Add Rate Data P amp C only Filers can indicate whether they will provide information relevant to rates with this submission This setting can be overridden on individual filings e Status of Filing in Domicile This field is used to indicate the status of a product fili
186. ired field i Industry Instance SERFF Test Industry First Name Last Name Job Title Email Address Ex namem domain cam Address City State Postal Code Telephone Number Ex 123 555 4567 Fak Number Ex 123 555 4567 Cancel 5 Click Save to finalize or E tel__ to discard the changes made Finding Contacts Once contacts have been set up the Contact Search feature will aid in opening the contact profile for viewing or updating 1 Click the Contacts link to search for a company Industry Lesson 2 Page 18 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved ICE Ene ear Training Maniial Fr eno se raining Manuail Add Contact Find a Contact Last Name J Search Tips First Name Any combination of fields Email Address may be used All fields l will match partial entries Job Title starting with whatever text i you type Industry Instances JEMOL To avoid misspellings SERFF Test Industry that may alter your results try entering only a few characters in each field Active active Inactive e Either 2 Enter one or more criteria and click t2ea e Any combination of fields may be used The wild card may be used in all search fields e Users with access to more than one instance may choose which instance s to include in the search o Wh
187. izu tiling Log 3 The View Filing Log will appear showing activity on the filing Industry Lesson 4 Page 27 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Filing Event Log Close SERFF Tracking Number MAKE 125086124 State Alaska Filing Company MAIC State Tracking Number Company Tracking Number TOI 19 0 Personal Suto Sub TOl 19 0001 Private Passenger Suto PPA Product Name Product 1 Project Name Number Date of Event Detail User fe F6 OF 8 34 58 Disposition 125076391 for Filing NAIC 125086124 was SUBMITTED Public Access Status has been Set by Kelly AM Default McoCumber F L3 07 3 39 41 Filing MAIC 125086124 REOPENED Kelly PM McCumber ef 1afe7T 3 34 54 Dispositionf125076390 for Filing Male 125086124 was SUBMITTED Public Access Status has been Set by kelly PM Default MoCumber ffiofor 3 05 10 Response Letter 125025649 for Filing MAIC 1250686124 was SUBMITTED Public Access Status has been Kelly PM Set by Default MeCumber F 15 07 3 02 49 Objection Letter 1250350757 for Filing Male 125086124 from Alaska was SUBMITTED Public Access Status Kelly PM has been Set by Default MeCumber F f13 07 3 00 47 Reviewer assigned for Filing NAIC 125086124 to McCumber Kelly primary Kelly PM MoCumber Ff13 07 3 00 47 Primary Reviewer changed for Filing NAIC 125086124 to McCumber Kelly Kelly PM McCumber 7r1ar07 3 00 12 Filing MAIC
188. k in the Workspace on the Filings tab will read Search Export rather than Search Quick Export utilizes the Advanced Search feature as the mechanism to pull back data on the filings that meet the criteria entered Refer to the sections on creating and running Advanced Searches for more information Quick Export will always pull back the same fields The data is exported into an Excel spreadsheet allowing users to create custom reports amp Running a Quick Export 1 In the Advanced Search screen enter the search criteria or load a saved search T Before exporting data its a good idea to run the query as a search and validate that the desired results are being returned 2 Click the button on the Advanced Search screen Users that do not have the Export role will not have this button and cannot run exports 3 The File Download dialog opens Industry Appendix and Glossary Page 6 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual File Download E l x c Some files can harm your computer IF the file information below looks suspicious or you do not fully trust the source do not open or save this file File name filing esport xls File type Microsoft Excel Worksheet From serlt nt naic org Would you like to open the file or save it to your computer Open 5 Cancel More Info i Always ask before opening this
189. l Filer Notes are located under the Filing Correspondence tab of the filing The Filing Notes section lists all notes whether it is a Filer Note or a Note to Reviewer as well as the respective Created On date Filing Fees Companies and Contact Form Schedule Rate Rule Schedule General Information No objection letters created No disposition reports created No amendments created Filing Notes Subject 4uthor Status Created By Stuart Frances Note Type Filer Note Create Filer Note Create Note to Reviewer Industry Lesson 5 Supporting Documentation State Specific Filing Correspondence Created On Submitted On 06 31 2006 11 16 AM Page 41 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Note to Reviewer A Note to Reviewer is sent to the Reviewer from the user It becomes part of the filing amp Note to Reviewer 1 Click the Filing Correspondence tab 1 3 3 5 2 Click the Create Note to Reviewer link General Rate Rule Form Companies i Filing Supporting l State y Filing Information Schedule Schedule and Contact Fees Documentation Specific Correspondence No objection letters created No disposition reports created No amendments created Filing Notes Subject Note Type Created By Created On Submitted On uthor Status Filer Note Stuart Frances 08 31 2006 11 1
190. l tool if a state seal needs to be added to a document Only image files such as gif jog omp or png can be converted this way Text documents must be converted using the previous two types of file conversions Industry Lesson 7 Page 20 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Drag and Drop 1 Ensure that all applications on the desktop have been minimized 2 Find the image file that you want to convert to a PDF file format select the file by single clicking on it and hold your mouse down while you drag it over the Adobe Acrobat desktop icon and release Make sure that you are dragging the file onto the Adobe Acrobat icon and not the Adobe Acrobat Reader icon My Documents Macromedia Captivate L Wt gt Ulead Drop Spot Z TeamMate Suite My Computer My Network Pl Sprint Remote laces x cA are E Recycle Bin litepages Microsoft Office Outlook Pra y Internet Explorer Pra aed Citrix Step 2 3 Adobe will automatically convert the image into a PDF file format Note the file extension will have been changed to pdf but the name of the initial file name will SERFF jpg VZAccess Manager wae B FullShot 7 m on New Folder carry over Industry Lesson 7 Copyright 2009 National Association of Insurance Commissioners All rights reserved
191. ld match Format rornfdd ty yyy 5 Click Close to exit the Field Properties box Now regardless of how the user enters the date it will always display the way you choose After activating your form type in Date on Check March 10 2005 Click off of the field or press the Enter key and you will see that the date has been changed to meet our criteria Date on Check 03 10 2005 Industry Lesson 7 Page 77 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Creating and Editing Combo and List Boxes Combo boxes or drop down menus are very useful when the user must be given several choices to select from but form space must be conserved In this example we will create a list of states the user can choose from List boxes are created in the same manner as combo boxes 1 Select the combo box Tool button from the Forms tool bar 2 Open the Field Properties and Choose the Options Tab The Options Tab allows you to create the list of choices from which the user can make their selection 3 Type the first item you want displayed into the Item box Only one item can be entered at a time When text is entered into the Item box the Add button will become active Clicking the Add button will add the item to the box in the center of the window Combo Box Properties General Appearance Options Actions Format validate Calculate I
192. ld types including text fields date ranges select lists source target lists and radio buttons All fields are optional but at least one field must be used to execute a search Industry Lesson 6 Page 3 of 10 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual The following screens show the criteria available in Advanced Search Search Filings Search Reset Tracking Number Type Form Number Product Name Project Name State company Name 7 NAIC Company Code Filing Medium Electronic Paper Both Business Type LAH Pac Both Continued Submission Date start E State Disposition Date Start Egy Date Status Last Changed Type SERFF stort i Correspondence Submission Date Type Dispositio Start End Respond By Date Start Industry Lesson 6 Search Tips To execute a search enter one or more criteria options and hit the Search button Business Type and Filing Medium can only be used in conjunction with other criteria You may use a wildcard in amy text field Click the Help link for more information on Search Saved Searches Searches No Saved Searches SERFF Status Assigned Closed Draft Pending Industry Response Pending State Action Reopened Submitted to State Company Status Disapproved In Progress Pending Manager Approval R
193. ll information from the requirement and resets the status flag to No Action Taken this is applicable to both satisfy and bypass Industry Lesson 4 Page 40 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual A OName Actuarial Justification None Selected 06 21 2006 Description Submit the Actuarial Justification Comment No Attachment Required Attach Files Reset _ Supporting Documentation Bypass 1 To Bypass Multiple Requirements click the click on the check box next to each Requirement General Form Rate Rule Supporting Companies Filing Filing Information Schedule Schedule Documentation and Contact Fees Correspondence Expand All Collapse All Bypass Multiple m A Name P amp C Actuarial Memorandum y Name P amp C Retalitory Fees y Name P amp C Forms m Name P amp C CB 50 Add Supporting Documentation Legend amp No Action Taken Satisfied 8 Bypassed amp User Added Expand All ss Collapse all Bypass Multiple Multiple Supporting Document Bypass Bypass Reason Please see Filing Fees Tab and Form Schedule Industry Lesson 4 Page 41 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 3 To Bypass an Individual Requirement click the L button to skip the item listed
194. lty Rate Rule Schedule Exhibit Name Rule or Page Rate Action Previous State Filing Number Attach Document Remove Please Select Attach Files Add Import Template The P amp C Rate Rule schedule contains the following fields e Exhibit Name This is a list of Rate and Rules and various exhibit data being filed e Rate Rule or Page Number This is the list of changes to the Rate Rule manual e Rate Action The type of rate action being submitted New Replacement Withdrawn e Previous State Filing Number If rate data is being replaced or withdrawn the Previous State Filing Number field is displayed This field will not display if a Rate Action of new is selected Industry Lesson 4 Page 37 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual S The LAH Rate Rule schedule contains the following fields e Document Name This is the name of the data being filed e Affected Form Numbers This is the list of changes to the Rate Rule manual e Rate Action The type of rate action being submitted New Other Revised e Rate Action Information If rate data is being replaced or withdrawn the Previous State Filing Number field is displayed This field will not display if a Rate Action of new is selected Remove a Rate Rule Schedule or Attachment 1 Click on the remove link to remove line item
195. make changes to the Filing prior to saving Once the Save and Continue _ button is clicked changes to the prior Filing Paper Wizard values cannot be changed Step 6 Confirm Selections State TOI Sub TOI Filing Types Iowa 04 0 Homeowners 04 0002 Mobile Homeowners Form Kansas 04 0 Homeowners 04 0002 Mobile Homeowners Form Previous Save and Continue Save and Close Save Cancel a Step 6 Confirm Selections 1 Click on the button to advance to Step 7 Step 7 Select Companies The Author selects the contact and company or companies for the Filing Go to the Companies view to create Companies and the Contacts view to create contacts All contacts and companies need to be created prior to completing the Filing Paper Wizard The Configuration Manager will be able to create contacts and companies Refer to Lesson 2 for instructions Industry Appendix and Glossary Page 19 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Step 7 Select Companies and Contact Select a Contact Please select a contact Please select 4 contact CIC Cakaclhysmic Insurance Compa Move All America s Best Insurance Company Bw Lide and Health Insurance Company Remove All Save and Close 7 Select the Contact and Company 1 Select the company or companies and click on the or L Move All button Multiple companies can
196. mation Schedule Schedule Documentation Specific and Contact Fees Correspondence Expand All Collapse All Bypass Multiple E A mName Explanatory Memo Forms m A mName Form Add Supporting Documentation Legend amp No Action Taken Satisfied Bypassed amp User Added The Author can expand collapse or bypass multiple requirements When collapsed only the Requirement Name and its Status No Action Taken Satisfied or Bypassed are visible When a requirement is expanded the Author can also see the state s description of the requirement and any attachments the state has added for the requirement Links in the requirement description will be active meaning they can be clicked and a new window will open with the web address referenced Expand All Collapse all Bypass Multiple C Spons Explanatory Memo Forms escription Explain the purpose of changes in detail and their effect broaden or restrict on policyholders Bypass Satisfy Clicking the Satisfy button reveals the following options e Comment text box Comments may be added after attaching a file e No Attachment Required check box Use this check box to indicate that no attachment was required for this item This will allow the requirement to pass completeness validation when submitting the filing to state regulators e Attach Files button Use this button to attach supporting documentation to this requirement e Reset button Clears a
197. me MAIC Business Type Property amp Casualty Schedule Type Form e The following page will appear Preview Template Previous Save Cancel Template Owner Stacie Donner Industry Name NAIC Business Type Property amp Casualty Schedule Type Form Schedule Template Name Select Form Form Edition D Name Number Date Form Type Legend ABE Application Binder Enrollment BND Bond CNR Canc NonRen Notice DSC Disclosure Notice ERS Election Rejection Supplemental Applications PCF Policy Coverage Form Industry Lesson 4 Action Specific Readability Attachments Data Score ADY Advertising CER Certificate DEC Declarations Schedule END Endorsement Amendment Conditions OTH Other Page 58 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 6 Enter the Schedule Template Name 7 Click the button to complete the information for the Schedule Item For Forms a Form Number Enter Form Number of Form being submitted b Form Type There are many types of forms i e policy contract advertisement etc Click the Form Type selection box and choose appropriate type of form for this filing c Form Name Enter name of Form being submitted d Action Click the Action selection box and select appropriate action for this filing Initial Revised Acro e Other D Action Sp
198. missioners All rights reserved SERFF End User Training Manual EFT Reporting Grants the ability to run SERFF EFT reports induct Read Onl Grants the ability to view any filing in the ndus ead On 7 i instance but does not provide edit capabilities Grants the ability to create and submit filings to Compact Filer the Interstate Insurance Compact Grants the ability to extract data from SERFF using the Export Tool Works at data host site only Users may have one role such as Filer or may combine roles such as Filer with Read Only Online Help Online Help is intended to assist users with their questions about SERFF Users should first access Online Help and then if their question has still not been answered contact the SERFF Help Desk at serffhelp naic org or 816 783 8990 Online Help can be accessed by clicking on the Help link in the upper right hand corner of the screen opposite the SERFF logo and under the user s name and instance Home About SERFF Contact Us naic org Welcome Suzy Serfer JEMOL H Logoff Tracking Number Industry Lesson 1 Page 11 of 11 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Lesson 2 SERFF is a secure web based application Each user has an ID and password that allows access to the system and controls the functions they may perform as well as the data available for them to vi
199. mouse to the bottom right area of the text to be selected When the mouse is released a text box should appear around the text Industry Lesson 7 Page 46 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 5 Once the text has been selected the Create Link dialog box will display Create Link Visible Rectangle me m z 6 There are four Link Action choices in the create link dialog box Industry Lesson 7 Page 47 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual The Link Action option on the Create Link Window allows users to define what action type the link will perform Go to a page view This action type will allow users to link to another place in the existing document Open File The Open File action type will allow users to create links to other documents that could PDF files or other file types Open a web page Establishing a World Wide Web Link will allow users to connect directly to a Web site by selecting the active link Custom Link This action allows you to create a link based off a variety of choices Linking within a PDF Document or to Another Document Adobe Acrobat does allow for links to be set that will connect users from a word or text phrase to another place within that PDF file or another document In addition links to oth
200. mp Casualty State ID Number 456 Companies and Contacts 1 Click on the 2 Click on the 3 Click on the LLREM E__ button to remove companies from the filing Filing Fees This is the section where rate and form filing fees including EFT will be recorded e Fee Required Defaults to No for all filings If left at no the rest of the fields will be hidden Click the Yes radio button to display fee related fields e Fee Amount Enter the state filing fee Allows only valid US currency e Retaliatory Click the Yes No radio button if state filing fee is retaliatory e Fee Explanation Enter the explanation of where your state filing fee was derived if required by state Industry Lesson 4 Page 52 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual General Rate Rule Form Companies Filing Supporting State Filin Information Schedule Schedule and Contact Fees Documentation Specific Correspondence Checks Fee Required Yes No There is no check information entered on this filing ree Amaury Add Check Retaliatory Yes E no EFT Fee Calculation This filing is NOT eligible for EFT Explanation amp Filing Fees Required 1 Click on Yes Radio button 2 Complete the appropriate fields Adding a Check to Filing Fees 1 Click the 2 Complete the appropriate fields Checks Check Number Che
201. n titled Revising Schedule Items for complete instructions 5 Click the button 6 The Response has now been changed The user may Submit Edit Delete Close or View Objection Letter Industry Lesson 5 Page 22 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Response Letter for NAIC 125961740 Submit Edit Delete Close iew Objection Letter SERFF Tracking Maio 125961740 State Arizona Number Filing Company State Tracking Number Stacie s Test Company Company Tracking Number TOI LOI Individual Life Whole Response Testing LOVI 513 External Index Single Premium Joint Last Survivor Sub TOI Product Name Project Name Status Draft Dear No primary reviewer set on filing Introduction Hello Objection 1 Comment This is Wrong Response oh Comments nd hello again Changed Items Form Schedule Item Changes Form Sumber Form Number 1 Form Form Action Type Name Data OTH Form Initial Mame 1 Previous Version T Porn Auber i OTH Fon Initia Mame m Action Specific Readability Attachments Score fa Form pdt Form pdf l Yiew Objection Letter a l 7 Click if you would like to see the Objection Letter again Delet Ifthe Response Letter is incorrect click the button to delete the entire Response Letter Response Le
202. nding State Action Reopened Disposition Date Submitted to State s ooo i 2 Enter a name to identify this search in the Search Name text box Industry Lesson 6 Page 7 of 10 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Save Search 3 Click the button Loading a Saved Search 1 From the Advanced Search click on the drop down arrow in the Saved Searches field and select a search to load Saved Searches Searches Please Select American Bankers 2 Click the button J The screen will be updated to show the criteria for this search The criteria may be modified without affecting the saved search 4 Click the Search button as with any search S To modify an existing saved search update the criteria and re enter the same name in the Search Name box then click Save The system will prompt for confirmation to overwrite the existing search Deleting a Saved Search 1 Go to the Advanced Search screen 2 Click on the drop down arrow in the Saved Searches field and select the search to be deleted Industry Lesson 6 Page 8 of 10 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Saved Searches Searches Please Select Please Select tl American Bankers 3 Click the button Saved Searches Current Search American
203. nding a Filing Tracking Number LAH Filing General Information General Form l Rate Rule _ Supporting Companies Filing Information Schedule Schedule Documentation and Contact Correspondence Project Name GD Jan2007 Project Number 01 01 2007 Status of Filing in Authorized Date Approved in 09 01 2006 Domicile Domicile Domicile Status Comments Filing Status 09 21 2006 State Status Changed Changed Company Status Changed Requested Filing Please Select Explanation for Mode Combination Other Submission Type Resubmission Previous Filing Number Overall Rate OF Impact Market Type Group Group Market Size Small and Large Group Market Type 7 Employer Association Blanket Discretionary M Trust l other Assigned To Corresponding Filing Tracking Number Filing Description Industry Lesson 4 Page 30 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Form Schedule The Author adds all Form Schedule data under the Form Schedule tab e Form Name Enter name of Form being submitted e Form Number Enter Form Number of Form being submitted e Edition Date P amp C only Enter the month and year the form was developed e Form Type There are many types of forms i e policy contract advertisement etc Click the Form Type selection box and choose appr
204. ng and a description of the event that triggered the Message Message Delete Message Move to Workfolder Assigned Filing MTIC 000501920 for Maine SERFF Tr Num dy Product Name Test Co Tr Num Type Of Insurance 03 0 Farmowners State Tr Num Sub Type Of Insurance 03 0002 Personal Farmowners Filing Type Form Company Melissa s P amp C Ins Co From Melissa Moeller Contact Melissa Moeller Generated On 09 21 2006 12 33 AM State Maine Event Detail Primary Reviewer changed for Filing MTIC 000501920 When viewing a Message the user has several options e Toreturn to the Message Center click the LESE J link Industry Lesson 5 Page 7 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual e To delete the Message for the current user click the button e To move the referenced filing to the user s Workfolder click the Move to Workfolder button e Moving a filing to the Workfolder from within the Message also removes the Message from the Message Center e To open the filing referenced in the Message click the blue underlined SERFF Tracking Number Message Suppression Message Suppression allows users to control the types of Messages they receive so that their Message view remains manageable For example if a particular user is a Filing Manager he she may not want to receive a Message each time a Filer Note is created on a
205. ng in a company s domiciliary state This is not a required field e Date Approved in Domicile LAH only Date contract or other filing or form filing was approved in state of domicile e Domicile Status Comments This is a free form text field in which companies can supplement Domicile Status information For example if a form is pending in a company s domiciliary state e Reference Organization if applicable P amp C only The name of the advisory organization i e ISO NCCI AAIS etc or an Insurance Company name if a me too filing is permitted Some states allow companies to reference another company s filing A me too filing is when one company adopts another company s filing Usually they are not part of the same group You should check with each state to determine their rules on these filings f permitted use this area to indicate either an advisory organization name or me too company name Reference Organization Number amp Title if applicable P amp C only This is the unique number that the reference organization gives to the filing It is generally not the same number as the circular number Advisory Org Circular P amp C only This is a unique number that references the circular number Industry Lesson 4 Page 18 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Step 9 Default Filing Data 1 Complete
206. ng option before you can select the password or field used for file selection options e Digital Signature A digital signature box allows the user to sign the documents with an electronic signature and then inserts a graphic Industry Lesson 7 Page 67 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual representation of that signature A digital ID contains your signature information Digital IDs are also referred to as credentials or profiles Creating Text Form Fields The Text Box is the most commonly used field The initial procedure for creating any of the above options is exactly the same Ensure that the document you intend to make into a form is open and displayed in Adobe Acrobat 1 Click on the text field tool button E File Edit View Document Comments Tools Advanced Window Help E 3 G 7 py 5 Create POF ES Comment amp Markup 7 F Send for Review A Fad 2 a A G e ofo C8 zl Eyga Retaliatory Fee Summary Page Company Name on Check Date Check Mailed with this Form Attached Check Amount Type of Filing Life and Health Property and Casualty Check Number Company Filing Number Date on Check Submissions SERFF Tracking Number Retaliatory Filing Fee Calculation Bookmarks 0 1 2 t S Ea Companies State of Show Retaliatory Fee id 4l pO 5 50 x 11 00 in 4 2 After you click the Text
207. ng the preparation on the filing e Date Submitted The date the filing is submitted to the state e Disposition Date The date the Disposition Report was submitted to company and final action taken e Effective Date Requested New or Renewal This is the effective date the company is requesting their product be available to sell It is not necessarily the date the filing officially becomes effective The State Insurance Department will determine the definitive effective date This is also where the company can indicate the different effective dates for new or renewal business e Authors Author s of the filing LAH Filing at a Glance Filing at a Glance contains key information about the filing and is always displayed at the top of the page regardless of where the Author is working The Filing at a Glance contains the following fields e Product Name The name of the product being filed to state e SERFF Tracking Tr Num This is the number defined by SERFF Industry Lesson 4 Page 23 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual SERFF Status This value is assigned by the SERFF application and automatically updates as activities happen on a filing This field has three main purposes 1 Give state and industry a common measure as to where the filing is in the process 2 give the SERFF application a mechanism to control activities that can take place
208. noted with a red asterisk The user can complete or update this information at any time and should click Save when finished Industry Lesson 2 Page 6 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved Filings Billing Settings Filing Rules Templates User Preferences Instance Preferences Companies Contacts Contact Informaton Message Contact Information Suppression Settings Last Name Serffer User Preferences First Name Suzy Email Address bkieras naic org Ex namemdamain cam Address 2501 McGee City Suite 800 State Missouri Postal Code 64108 Phone 316 783 8493 Ext Ex 123 555 4567 Fag Ex 123 555 4567 Save Cancel The second area of User Preferences is Message Suppression Under this tab users can indicate any type of SERFF message that they do not wish to receive Once the user checks one or more message types and saves the system will not generate new messages of that type These settings are specific to the user Industry Lesson 2 Page 7 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Contact Information Message Message Suppression Settings Suppression Settings INDUSTRY ACTION MESSAGES User Preferences Filer Note Created Billing Low Block Warning STATE ACTION MESSAGES Effective Implementation Date Updated
209. nt Name ooo D E Eo A MEO AEGA 125085145 4rizonaLH Form Transamerica Life i Review Requirement Insurance Company OO Checklist Requirement Last Modified Jan 16 2005 AEG4 125085145 4rizonaLH Transamerica Life iB LH Actuarial Insurance Company OO Memorandum Requirement Last Modified Jul 28 2004 AEGA 1250865161 4rizonalH Transamerica Life p Review Requirement Insurance Company OO Checklist Requirement Last Modified Jan 16 2005 HEG4 125085161 rizonaLH Transamerica Life LH Actuarial Insurance Company OO Mernoorandum Requirement Last Modified Jul 28 2004 Industry Lesson 4 Page 49 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual amp Supporting Documentation Using Templates The Import Template button will be visible if the Author has created Supporting Documentation Templates See how to create Supporting Documentation Templates later in this lesson 1 Click the L _ Jmport Template J button to import a Supporting Documentation Template Import 2 Select the appropriate template to import Click the button Select Template s to Import Import Close Template Name Template Owner E Cover Letter Stacie Donner m Supporting Docs P amp C Stacie Donner Import 3 Click the button to initiate a row where Supporting Documentation data will be entered 4 The Supporting Documentation Template has now been
210. o pI 2005 February JAZDDS 7 02 AM History SeJABC COMPANY p 3 8 2005 6 49 AM H Access Level 1 M 1 27 2005 9 39 AM PE airline Miltary Poli 3 2 2005 9 31 AM fe bsb_catalag pdf 2 1 24 2005 1 13 PM PE BSBorder pdf 1 20 2005 12 50 PM CriticaldatesDocu 3 3 2005 1 50 PM My Documents Se ENUExt pdf 3 2 2005 9 28 AM EJ etime 2 1 25 2005 10 47 AM GJ etime 3 8 2005 7 03 AM Tae a AETS Manual 2004 2 24 2005 12 45 PM TACI My N ae ork F a ee eh 14 Jae oo 4 aA On File name Lesson 1 pdt we nave as type PDF files PDF Cancel 3 Enter the appropriate name for the document and click Save When you have returned to your word processor program the file has been created and will be found in the folder you selected during the saving process Using the Drag and Drop Option to convert an image file into an Adobe PDF File Format If the file is an image you can convert it to a PDF without opening Adobe or the original document Drag the image file within the Windows desktop onto the Adobe Acrobat application window If you drag the image onto the Adobe icon Acrobat will create a new PDF file for each image multiple images will be opened into multiple PDF documents The file name will remain the same but the file extension will be changed to pdf If you drag the image file onto an already opened Adobe Acrobat file it will place the image at the end of the document This might be a usefu
211. of Insurance defined and adopted annually by the Operational Efficiencies Working Group and implemented by states This standard Industry Lesson 3 Page 12 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual naming convention demonstrates uniformity and consistency while also allowing the industry to easily identify the Type of Insurance to file in any state There are two Product Coding Matrices one for Property and Casualty products and another for Life Accident Health Credit and Annuity products e PCM Sub Types of Insurance The standardized Sub TOls that are affiliated with each TOI 1 Click on the Filing Rules tab 2 Click on the Submission Requirements link e Clicking in the State Instances box and then typing the first letter of the state you are looking for will move the highlight to the first instance of the state that begins with that letter For example typing N will move the highlight to Nebraska Typing N again will take you to the second State Instance that begins with N ex NebraskaPC Highlight the State Instance s and click on sE button Type a Requirement Name in either the Included Text or Excluded Text field if looking for a specific Requirement and you want to see when it is used for specified State Instance s PCM TOls and PCM Sub TOls Industry Lesson 3 Page 13 of 19 Copyright 2009
212. of Insurance Commissioners All rights reserved SERFF End User Training Manual Objections for Supp orting Document Item me ee cir ir roo orm Ca ie Exhibit A B amp C 20 CSR 500 4 200 Objection Objection Also Associated With Filing Memorandum Supporting Document Actuarial Justification Supporting Document Training Form T4629 01 01 2009 Declarations Schedule Form Training Exhibit 95 Rate Training Co Authorization Form Supporting Document Comments All documents need page numbers centered on bottom Objection Objection Also Associated With Actuarial Justification Supporting Document Comments These documents must be printable on 8 and 1 2 by 11 paper Currently they are printing on legal Industry Lesson 5 Page 12 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual This information can also be viewed within the Objection Letter on the Filing Correspondence tab 1 Click on the Filing Correspondence tab General Information Project Name Status of Filing in Domicile Domicile Status Comments Filing Status Changed Company Status Changed Reference Organization Reference Title Assigned To Corresponding Filing Tracking Number Filing Description 2 Form Schedule State Specific Companies Rate Rule and Contact Schedule Supporting Docum
213. ogoff Tracking Number My Workfolder Remove from Workfolder Filings 0 Filings m state E Product Mame Company Tracking Filing Date Created By SERFF Status No filings in folder e If an invalid User Name or Password is entered the user will be prompted to try again To have a forgotten password reset the user should email the SERFF Help Desk at serffhelp naic org Invalid User Name and or Password User Name brkindustry SERFF Passwords SERFF IDs and passwords are obtained by e mailing the SERFF Help Desk at serffhelp naic org The SERFF Help Desk administers user accounts for both state and industry users New users will be assigned a temporary password to log into SERFF and will be prompted to change the password at first login e SERFF passwords must be at least 5 characters and must contain both letters and a numbers e SERFF passwords expire after 90 days and are case sensitive Industry Lesson 2 Page 3 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Your password has expired You must change your password to login Change Password User Name Password Requirements Existing Password New Password Minimum of 5 characters and at least one character New Password must be non alphabetic
214. ommissioners All rights reserved SERFF End User Training Manual Step 2 Select States States os Diskrick of Columbia Federated States of Micronesia Previous Next Save and Close Save Cancel Step 3 Select Types of Insurance As with electronic filings Step 3 demonstrates SERFF s use of the NAIC Uniform Product Coding Matrices a key Speed to Market and uniformity tool in the Wizard Type of Insurance Selector This is a nice enhancement for paper filings if the company has submitted the same forms to multiple states Note The Wizard Type of Insurance Selector will only display on multi state filings The Author can select from the Wizard type of Insurance Selector or select from the TOI drop down next to each state SARR Wizard Type of Insurance Selector The Author selects the Type of Insurance TOI from the Wizard Type of Insurance Selector drop down For those states that have implemented the Product Coding Matrix and accept the TOI specified the information will auto populate for each state selected Note For the states that haven t implemented the Product Coding Matrix the Author will have to click on the drop down arrow next to the TOI for those to select the TOI for each state Industry Appendix and Glossary Page 15 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Click the Add State or Remove st
215. on a filing and 3 allow for the reporting of metrics information o Draft Filing has been assigned a tracking number but has not been completed and submitted to the state o Submitted Author has submitted the filing to the state and the filing has passed all applicable validations State can now access the filing o Assigned State has assigned the filing to one or more reviewers but no additional action has been taken o Pending Industry Response There are one or more open Objection Letters on the filing that need a response from industry o Pending State Action One or more Objection Letters have been responded to by industry Filing is still open o Closed The state has created a Disposition Report indicating the final action of the filing The asterisk indicates that the state Disposition Status i e Approved Acknowledged and Disapproved will be appended to the SERFF status TOI Type of Insurance Sub TOI Sub Type of insurance State Tracking Tr Num The state will enter their tracking number if applicable State Status The state will enter a State Status if applicable Tracking Number Co Tr Num The company will enter their tracking number for this filing Company Status CO Status The Company enters their status of the filing Filing Type Defined in the Filing Wizard during the preparation on the filing Date Submitted The date the filing is submitted to the state Disposition Date The date the Disposition Report wa
216. on al Fe Tot Filing Co ce Companies Filing ing Co 1 al 1 g a a Total of Retaliatory Fees for this Filing Submission 2 Copy and paste one of the FeeTotal fields and place it into the cell beneath FeeTotal 4 Open the Field Properties box by double clicking the new field and change the Name to an appropriate title 3 Make sure the field is formatted for Numbers and Currency If it s not the Calculate tab will not allow access to the calculating functions Industry Lesson 7 Page 83 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 4 Next select the Calculate tab The default selection is Value is not calculated so select the Value is the calculation of the following fields button Once that button is selected you will have access to the calculation options Select sum from the drop down Text Field Properties x General Appearance Options Actions Format validate Calculate value is not calculated sum of the following fields Simplified field notation Custom calculation script Tl Locked 5 Next Acrobat must be told which fields to sum This is done using the Pick button When the button is pressed a dialog box containing a list of the available form fields will appear Select Fee Total 1 Fee Total 2 Fee Total 3 Fee Total 4 and cli
217. one of the boxes and note what you see 7 Notice the double headed arrow that has appeared indicating that you can change the box With the arrow showing left mouse click and drag the box to the desired size and shape then release anh Once the form field is created you can test it by clicking the Hand Tool Li button This will activate the form and allow you to enter information just as the user would Industry Lesson 7 Page 73 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual S Formatting Text Form Fields To ensure the information being entered by the users is consistent the text fields can be formatted Some of the formatting options that are available are date and time number and currency zip code telephone numbers and social security numbers You can also create custom formats to use with organizationally specific entries such as the SERFF Tracking Number 1 Open the Field Properties box by clicking on the text field tool and then double clicking the form field CheckAmt then select the Format tab Numbers entered in the Check Amount field will represent United States currency We will change the formatting to always display the numbers as currency Field Properties Right click on the field and choose properties after clicking on the text field tool Company Name on Check Company Mame Check
218. ons ie where only one can be selected at atime give the Fields the same name but different export values l Locked 6 Change the Export value in this field to No IMPORTANT In order to make the Filinglype radio buttons mutually exclusive the Export Values must be different but the form fields must have the same name 7 Activate the form using the hand tool to view the Type of Filing radio buttons Type of Filing Life and Health Property and Casualty Company Filing Number Select one of the filing types Industry Lesson 7 Page 82 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual You will only be able to select one of the buttons at a time Creating Calculated Fields In our example there are additional rows to add subsidiary companies to the form Retaliatory Filing Fee Calculation Companies State of Show Retaliatory Fee Domicile Calculation For each row there is a calculation that results in a value that is placed in the Fee Total column Adobe Acrobat has the ability to calculate the sum of the values in the Fee Total column for the user 1 First set up a Text Form Field in each of the cells in the Fee Totals column using the techniques used earlier in the chapter Give each of the cells a different name to make them unique State of Show Retaliatory Fee Domicile Calculati
219. ookmarks Policyholder eran pon APPROVED EFFECTIVE DATE iry 1 i Ea This policy will take effect on October 1 1999 This policy replaces Group Policy Number YYYY Y which was issued by ABC Company and took effect on October 1 1997 POLICY ANNIVERSARIES Policy anniversaries will be October 1 2000 and each subsequent October 1 PREMIUM PAYMENTS Thee etter os eee Fee Hh eas et bs Hee Delian dled 2 eee Dee esse ieee ee ee 6 90 x 11 00 in 4 aioe PMO S ts 2 Right Mouse Click on the stamp graphic A shortcut menu will appear Industry Lesson 7 Page 40 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Exhibits of this policy subje FEZ Ph Exhibit to this policy to w Set Status Mark with Checkmark Open Pop up Mote Reset Pop up Note Location Repl ber 1 1999 This pol effect on October 1 Show Comments List Make Current Properties Default Properties 3 Select Delete from the menu The stamp is deleted from the document 4 Select File Save from the main menu or click to save the changes Highlighting Text in an Acrobat Document Acrobat has the ability to highlight text just as many of the current word processing programs can Highlighted text draws attention to the words This can be very helpful if this document is often read online The highlighting will only print if you have a color
220. open ABC COMPANY A Cee ee epe E eee ees ra pans apna gia Tha SEP miske of Bt bate eae Eeh Pk ete i Pate Nye DS TABLE OF CONTENTS DEFINITIONS PREMIUM RATE S PREMIUM RATECS Con Grup Poy Be oon ee Oe 1 TAG TI i pie ee ee TTT ie 1 aside ADU Song eicok hea Coote 1 ee j Poy A Fiep iei L nme PCM SN ei epee Ck PM Lie Be is laana bs pate He liny Dee Pica piahi od eR i Pe Pe aunts peters arm thal Wei id Pits Y aba Gt ae cee aain Ea lahn Ferma en dep ney eden Be ay at Pier aT TAR pkoy iiad bi dhii a rrhh a ee Sopra os an DE DENE ea D oa a Me ew AE TTS FO A LDL EE aA LAER PECIA FP fd TRL EE Oe OP iia Ad A To GUT May OT Cr A TE i LORG TERM OA i By HB Bi Dr THE AEH eS THE BUYER ik A TO CAL PAE ALL POU LATATA uF ALP Le Wii ak ee Pi Aer DEAS n A P EE nin LI an HL 2 Right mouse click on the title of a bookmark in the bookmark pane A shortcut menu will appear Industry Lesson 7 Page 13 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual D POLICY NOTICE S e ABLE OF CONTENTS FE TAB Go to Bookmark HDS DEF Cut Ctrl O Pae HIA PRE Set pestinatio Rename Use Current Appearance as Mew Default Wrap Long Bookmarks Properties Ctrl I 3 Select Delete from the shortcut menu 4 Select File Save from the main menu or click to save the changes Reviewing Comments You may receive an Acroba
221. opriate type of form for the filing e Action Click the Action selection box and select appropriate action for the filing o New P amp C o Replacement P amp C o Withdrawn P amp C o Initial LAH o Other LAH o Revised LAH e Action Specific Data o Replaced Filing Number Enter the form number that is being replaced by a previously submitted form o Previous Filing Number Enter the previous filing number if a replacement form is being submitted e Readability Score Indicates reader comprehension Enter if required by the State Attaching Files for Schedule Items The Author may attach and upload up to 5 files per line item at one time Life Accident amp Health Annuity Credit Rate Rule Schedule Document Name Affected Form Numbers Rate Action Rate Action Information Attach Document nas Separate with comn AR n Add Import Template 1 Click on the Industry Lesson 4 Page 31 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 2 Click on the button SERFF File Attachment Upload 7 Mon POF attachments or attachments larger than 3MB can not be uploaded to SERFF Filed Br File 2 Br File 3 Bras File Br Files Brose Upload Cancel Word documents and files over 3mb will not be allowed to be uploaded into the system 3 Select the appropriate file and click on Ka ax
222. ored and where Filing Companies and Contacts are maintained The Settings tab will be covered later in this lesson Industry Lesson 2 Page 5 of 20 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Filing Rules The Filing Rules tab allows the industry user to review the Submission Requirements and other information for each state participating in SERFF The Filing Rules tab will be covered in Lesson 3 Templates Templates provide industry users the convenience of entering Form Rate Rule and Supporting Documentation schedules once and using them across multiple filings Templates are covered in Lesson 4 Reports The Reports tab contains the reports used by those users who have a Data Hoster to monitor their SERFF filings From the Data Hoster site an authorized user can select one of several reports to run against the filings database User Preferences Each user has a set of User Preferences that contains their contact information and some configurable settings that affect some aspects of SERFF The User Preferences are navigated by clicking on the tabs running down the left side of the screen The preferences apply to all instances to which the user has access The first area under User Preferences is Contact Information This area contains the name e mail address phone number and address of the user Some fields are required and are de
223. orgia Sep 16 2006 Credit Life lt 120 Months Form Submitted KIER 000500777 Georgia Sep 16 2006 Credit Life lt 120 Months Form Submitted KIER o00501000 Georgia Sep 17 2006 Credit Life lt 120 Months Form Submitted KIER O00501005 Georgia Sep 16 2006 Credit Life gt 120 Months Form Submitted KIER OO0S00666 Georgia Sep 16 2006 Credit Life gt 120 Months Forms amp Rates Submitted KIER 000500667 z Georgia Sep 16 2006 Credit Life gt 120 Months Rate Submitted KIER 000500668 Industry Lesson 6 Page 10 of 10 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Lesson 7 Adobe Acrobat software is a document exchange program that enables users to share files that can be viewed and printed easily with a freely downloadable Acrobat reader Acrobat allows you to convert virtually any document easily in a shareable Portable Document Format PDF Documents in PDF format retain likeness of the original document with a smaller file size making them easier to share the document via email disk or other means In addition Adobe Acrobat contains tools for you to markup review and edit changes with PDF documents Adobe Acrobat allows you to create interactive table of contents notes stamps annotations bookmarks and indexes for your document The following lesson will show you how to use Adobe Acrobat In addition SERFF standards for document
224. os riiki a dileiel irribar Dy Bk be E ad L TG LE kiriin ge c iai iiti je Ses imelipa aa e HiRISE CONTRACT CE DECT PP dP TL EE OE OP iii Ad A TR EEY MAT HOT Core ALL A TE i bd TER A i Bies Se OIERA THE BUYER i A TO CARL Ea o SS gt 2 Right mouse click on the title of a bookmark in the bookmark pane A shortcut menu will appear Industry Lesson 7 Copyright 2009 National Association of Insurance Commissioners All rights reserved Page 11 of 85 SERFF End User Training Manual File Edit wew Document Comments Tools Advanced Window Help gt Ph H Eb 5 i T Create POF a Comment amp Markup a Send for Review A Fad gt Help ABC COMPANY i Ee Options x ABC Company 3 sock company Wi pay the Genes spected h the Exhlolls of ihis policy subject o ihe ms amd provisions of the policy The Schedule of Exhlodls ists ach Exhibit lo this polky to whom E Dy POLICY NOTICE S apples and is etec date Dy TABLE OF CONTENTS ee ere IDS TA Go bo Bookmark EH De o o o o o DE will take effect on October 1 19953 This polky replaces Group Policy Number YYYYY which was Cut ckrl e no Company and took ection October 1 1287 HDS PR Delete NHIVERS ARIES PR fees ee Persons wlll Be Droba 1 2000 and each subsequent October 1 Set Destination PAYMENTS is kaud n reum for ihe pasment by the Follcyholder of required Premiums Premiums are fhe home office of A
225. policy subst the ferns and provisions of this policy The Schedule of Ewhibils its each Exhibit to this policy bo whom ft aooles and Fs effects date Bookmarks Polk hotcer Anycompany Group Polhoy Ho PO EFFECTIVE DATE Signatures Thi policy will lake eied on Oclober 1 1956 This policy replaces Group Policy Number YYYY which wees kad by ASC Congas and took effection Oictober 1 1957 POLICY ANNMERSARIES Policy anciverianies wil be Ochoberd 2000 and each subsequent October 1 ae Eh E PREMIUM FPAYHENTE Thi paky ls ksuad In rium Tor the payment by he FPokyhoider of psquirs Premiums Fremiums me ee aaa Garmany or fo Rs aioe agent The first Premium e dus onami Gay eta cece Any is Premiums are cue monthly hi siae on ihe Trst day ot Polity Moni These doves ane ine Fremium Due Cates POLICY SITUE Thi paky ls sued for defers in and goaemed by he laws of lurtsdiction by JA kesaj agent or resident agent as required be lea Comments S Attachi THE POLY INTENDED TO BE A GUALIAED LONG TESM CARE INSURANCE CONTRACT UNCER SECTION TIZBE OF THE INTERNAL REVENUE CODE OF 106 43 AMENDED THIS POLICY MAY WOT COVER ALL THE COATE Aa 2O CITED WITH L CARE NCURRED OF COVERAGE THE BUYER IE ADMISED TO CAREFULLY i4 TEE gt Aloo Industry Lesson 7 Page 33 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End Us
226. populated but can be changed if needed Enter Product Name for filing Enter Project Name for filing This is not a required field Enter Project Number for filing This is not a required field Industry Appendix and Glossary Page 13 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 5 Assign Other Authors if needed Other Authors can also be added and removed later in the process Highlight the name of the other Author and click on the button 6 Click on the button to advance to Step 2 amp Note Click on the button to cancel the process Canceling the Filing Wizard now will discard what was entered in Step 1 Step 2 Select State 1 Select the states using the CTRL or SHIFT key for this filing 2 Click the button to continue to advance to Step 2 3 Click the button to change data entered on Step 1 4 Click the button to save changes and continue to work on your Filing later 5 Click the button to cancel Filing entirely Note The In Process Filing Constructors found by clicking the link is where all filings are stored if the Author has not completed all of the Filing Wizard Steps When the Author is ready to resume the draft filing simply click on the Filing and the Filing will open to last updated step in the Wizard Industry Appendix and Glossary Page 14 of 37 Copyright 2009 National Association of Insurance C
227. ppearance Options Actions Format Validate Calculate Borders and Colors Border Color Line Thickness Thin Fill Color NI Line Style soid est Font Size auto f Text Color L Font Helvetica isd M Locked From this window you can change the appearance of the text box and text by changing the respective options If you want a visible border around your text box or a color background simply check the boxes next to the option and select the style and colors 7 Click the Close button to close the Field Properties box and return to the form Industry Lesson 7 Page 72 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Company Name on Check Check Amount Check Number Check Humber While still in the Form Tool view the text boxes will be displayed with the name of the field inside the box the box and field name will not be visible while the form is being used Note that we ve created fields for the other form items using the same methods described above The Field Properties box can be redisplayed by double clicking on the name of the text box you want to view 8 9 The size of the form field can be changed to increase or decrease the field area Single clicking on the field will cause the field box to turn red and squares called handles will appear in the corners of the box Place the cursor over
228. py of it as a PDF file to insert it into another PDF document Every time you make changes to the original word processing file you will want to save the changed document as a PDF file and replace the pages in the other document with the new updated information The only restriction to replacing pages is that the number of pages being replaced and replacing must be the same 1 Open the document that needs updating in the Adobe Acrobat program window 2 Locate the page numbers of the pages you would like to replace 3 Open the document that has the updated information in the Adobe Acrobat program window 4 Locate the pages numbers of the pages you would like to replace 5 Select File Close from the main menu to close the document with updated information amp You cannot insert an open file into another file 6 Select Document Pages Replace from the main menu The Select File with New Pages dialog box appears Industry Lesson 7 Page 31 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Select File With New Pages ams fates aS hay Computer TAS Adobe POF Files pdf 7 _ EE Settings 7 Select the file with the updated information in it 8 Click Select button The Replace Pages dialog box will appear 9 Enter the appropriate page numbers from step 2 in the Original section of the dialog box 1
229. quest Filing Mode if applicable The reason the filing is being submitted to the State e Submission Type if applicable If resubmission provide the state tracking number for the prior Submission if it was provided by the state If no state tracking number is available and the prior filing was made in SERFF provide the prior filing s SERFF Tracking Number If neither is available leave this blank e Overall Rate Impact if applicable This is the statewide average percentage change to the Accepted rates for the coverage s included for each company e Market Type if applicable An identification of the targeted group or individuals e Filing Description if applicable This area can be used in lieu of a Cover Letter or Filing Memorandum and is free form text Industry Lesson 4 Page 29 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual P amp C Filing General Information General Form l Rate Rule Supporting Companies Filing Information Schedule Schedule Documentation and Contact Correspondence Project Name Mobilehome January 2007 Project Number 01 01 2007 Status of Filing in Authorized x Domicile Domicile Status Comments Filing Status 09 20 2006 State Status Changed Changed Company Status Changed Reference Reference Number Organization Reference Title a Advisory Org Circular Assigned To Correspo
230. r 5 Click on the Remove link next to the document on the revision line white to remove the duplicated original document button Industry Lesson 5 Page 15 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual SERFF File Attachment Upload Attachments larger than 3MB or doc File Types cannot be uploaded to SERFF File 1 File 2 File 3 File 4 File 5 b After selecting the appropriate file click button to add the attachment to your file list Choose file 1 Filing Description pdf hay N el ork F Files of type All Files Cancel O File name Filing Description pdf h ea c Click on the button Industry Lesson 5 Page 16 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual SERFF File Attachment Upload Attachments larger than 3MB or doc File Types cannot be uploaded to SERFF File 1 File 2 File 3 File 4 File 5 Up to five files can be attached at a time before uploading 7 Continue in this manner until all the necessary Schedule Item changes have been made Be sure to click to save your changes periodically Industry Lesson 5 Page 17 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual e Clicking on
231. r NAIC 125961740 Save Apply Cancel Yiew Objection Letter SERFF Tracking MAIC 125961740 State Arizona Number Filing Company Stacie s Test Company State Tracking Number Company Tracking Number TOI LFI Individual Life Sub TOI LOFI 513 External Index Single Premium Joint Whole Last Survivor Product Name Response Testing Project Name Status Draft Dear No primary reviewer set on filing Introduction Introduction Objection 1 Comment This is wrong Response Comments Comment Changed Items 3 If needed change the updated Schedule Items Select 1 next to the item being updated Industry Lesson 5 Page 21 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Objection 1 Comment This is Wrong Response Comments 4nd hello again Changed Items Form Schedule Item Changes Form Name Form Type Form OTH Form Number Name 1 1 Previous Fersion A Fon tat Fon i AT Mame mi i Form Sumber Remove Initial initial Mo RateRule Schedule items changed Mo Supporting Documents changed Add Schedule Items Action si Action Specific Readability Attachments Data Score 75 Form pdf Form pdf 4 Click and select Schedule Item changes that belong with the Objection If updates need to be made to individual Schedule Items please refer to the sectio
232. r can save the PDF locally to their network or review online All Schedule Items and Correspondence including Reviewer Notes and Filer Notes will be available to PDF Pipeline PDF Pipeline 1 Open the SERFF filing 2 Click the button Add Authors Edit Set Confidentiality Submit Filing Move to Workfolder PDF Pipeline Arizona View General Instructions wiew Filing Log Product Name Individual Health 2007 Nationwide Launch SERFF Tr Num WAI 125085016 SERFF Status Draft TOI Individual Health Insurance State Tr Num State Status Sub TOI Medical Co Tr Num Co Status Filing Type Form Date Submitted Not Submitted Disposition Date Implementation Date Requested Authors Stacie Donner When selecting the Form Rate and Supporting Documentation Schedules at least one item must be selected for the Schedule to print If just an item from the Schedule is chosen and not the Schedule itself only the attachment and or details for that item will generate Nothing will print if just the Schedule is selected and no items A dialog box will appear that lists all of the pieces of the filing that can be included in the PDF Industry Lesson 5 Page 35 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Generate PDF for NAIC 125085016 Generate POF Cancel Select All Select None J Please note For the Form Schedule Rate Schedul
233. r completing the Filing Paper Wizard process the Filing Paper Wizard automatically generates the number of draft filings to be prepared for the selected states Placing the cursor over a Filing in the Draft view highlights that Filing and the Filing can be opened by clicking anywhere on that line Thea Cook Paper Manual Kansas Sep 16 2006 Iowa Homeowner s Filing Sep 18 2006 Thea Cook Kansas Homeowner s Filing Sep 16 2006 Thea Cook The L indicates that this is a Paper Filing Open a Paper Filing 1 To open the filing click anywhere on the Filing Filings Billing Settings Filing Rules Reports Templates Mavorefolder Ax upen lings Hy CraitFilngs Hesseges SearstyEsport Create fling Greate faperfuing Add Authors Edit Amend Filing Move to Workfolder PDF Pipeline Kansas SERFF Status Submitted to State State Status Co Status 01 Submitted SERFF Tr Num CCIC 000501030 State Tr Num Co Tr Num Product Name Industry Paper Manual TOI 04 0 Homeowners Sub TOI 04 0003 Owner Occupied Homeowners Filing Type Form Effective Date Requested New Rate Rule Schedule Form Schedule General Information Project Name Homeowner s 2007 Date Submitted Not Submitted Effective Date Requested Renewal Filing Fees State Specific Companies and Contact Supporting Documentation Disposition Date Authors Thea Cook Filing Correspondence Paper Information Status of Filing
234. ract pages from a document without deleting them This may be done to insert these pages into other documents or to let them stand alone as their own document while still retaining them as part of the original document 1 Open the appropriate document in the Adobe Acrobat program window 2 Locate the page numbers of the pages you would like to extract 3 Select Document Pages Extract from the main menu The Extract Pages dialog box appears x From i To f of 19 Delete Pages After Extracting cnal 4 Enter the appropriate page numbers in the dialog box Select the Delete Pages After Extracting checkbox if you would like the pages to be deleted from the original document upon extraction 5 Click button The pages will be extracted to a new document in your Adobe Acrobat program window 6 Select File Save from the main menu or click to save the new document 7 Select File Close to close the new document and return to the original document 8 Select File Save from the main menu or click to save the changes to the original document Industry Lesson 7 Page 30 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Replacing Pages in an Acrobat Document Adobe Acrobat allows you to replace pages in a document with another Acrobat file This is helpful if you have an original document in a word processing program and you saved a co
235. rance Commissioners All rights reserved SERFF End User Training Manual While it is possible to create a similar layout in Acrobat using the Text Box and Line tools it is more efficient to use your word processing application Also form fields created in word processing applications will not translate into the PDF document so don t include them in the document Types of Form Fields A Form Field is the portion of the form that is interactive It is created with the Form Tool bar represented by the following E zj BE v H E o oO a Button Tool Check Box Tool Combo Box Tool List Box Tool Radio Button Tool Text Field Tool Digital Signature Field Tool The Form Tool bar can be used to create several different types of interactive fields e Button Tool Buttons allow the user to activate commands or actions Buttons are most commonly associated with forms but you can add them to any document Buttons can open a file play a sound or movie clip submit data to a Web server and much more Industry Lesson 7 Page 65 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual SAVE Please press the button to save the file e Check Box Tool Check boxes allow the user to make one or more selections of items on the list Selection 1 Selection 2 The size of the check inside the check box is determined by the size of the font
236. rd processing program and has a table of contents when it is Industry Lesson 7 Page 8 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual converted to an Acrobat document bookmarks are automatically created from the table of contents In addition you can add your own bookmarks to an Acrobat document similar to paper bookmarks and mark parts of documents that you often return to Bookmarks can also be used as an outline for a lengthy document Many of the documents you will work with in Adobe Acrobat will contain bookmarks in them Use the following steps to navigate the bookmarks of an Acrobat file T Bookmarks 1 Open the appropriate file in Adobe Acrobat 2 Select View Navigation Tabs Bookmarks from the menu bar if the Bookmark pane is not already open TT File Edit View Document Comments Tools Advanced Window Help P H E id GE pi P create POF ES Comment amp Markup ye Send for Review A A O ke fat Q l a Tex _ ts Bookmarks ABC COMPANY npany will pay the benefits specified in the Exhibits of this policy subject to the p policy The Schedule of Exhibits lists each Exhibit to this policy to whom it E i Signatures g Policyholder AnyCoampany Group Policy No AAA AM EFFECTIVE DATE w ja D i miji J5 ji co ites pE 5 E This policy will take effect on October 1 1999 This policy repla
237. receive messages on the same filing and one person deletes the message it will still be available for the other filer A status indicator in the left column of the Messages view lets the filer Know if he she has read that message There is no information on a Message that is not in the filing itself Filers are encouraged to read and then delete messages Multi State Filing A Multi State Filing is a filing intended for multiple states A filer creates the filing and identifying all the states to which they would like to submit their filing The Filing Wizard walks the filer through the creation process selecting the base information on a filing that might be the same for all the states selected Once the Filing Wizard is completed the filer can go back through the filings and add state specific information Notes Notes are used as a means of communicating between filer and reviewer or internally on either the state or industry side A Note is created from the filing and becomes part of the filing Type Definition Note to Sent from the company to the state where it will be read by the Reviewer reviewer and becomes a part of the filing This is more general Communication to the reviewer Note to Filer Sent from the state to the company this is information a reviewer may want to add to a filing outside of other reports More general Communication to the filer Reviewer Note Created on the state side For internal use only
238. right 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Amendment of BALB 125961124 gare Apply Cancel SERFF Tracking Number BALB 125961124 First Filing Company Balboa Insurance Company pa Company Tracking Number TOI ROZI Individual Credit Credit Disability Product Name Cherry Chapstick Project Name Date Submitted HE Comments Changed Items Mo Form Schedule items changed Mo RatefRule Schedule items changed Mo Supporting Documents changed Sarre Apply State State Tracking Number Sub TO I Arizona CROZI O06 Truncated 5 From the Draft Schedule Items for Filing window select the draft items to be included in the Response Letter Click Industry Lesson 5 Add Item s Page 32 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual C Training Form TF4829 01 01 2009 Declarations Schedule Form C Training Exhibit 95 Rate E Filing Memorandum Supporting Gocument L Exhibit A B amp 20 CSR 500 4 200 Supporting Gocument Actuarial Justification Supporting Document l Training Co Authorization Form Supporting Document dd Item s Appl 5 Throughout the process click to periodically save updates Click once all updates have been made The user may then Submit Edit Delete or Close the Amendment
239. rlinks inserted items etc by clicking on them Zoom in on a portion of the current document open in the Adobe Acrobat program window Touch up text in the current document open in the Adobe Acrobat program window Crop a portion of the current document open in the Adobe Acrobat program window Add a note to the current document open in the Adobe Acrobat program window Write directly on the current document open in the Adobe Acrobat program window Highlight a portion of the current document open in the Adobe Acrobat program window Insert a movie file on the current document open in the Adobe Acrobat program window Create a hyperlink on the current document open in the Adobe Acrobat program window Identify article properties for a portion of the current document open in the Adobe Acrobat program window Insert a digital signature on the current document open in the Adobe Acrobat program window Select the text on the current document open in the Adobe Acrobat program window Industry Lesson 7 Page 5 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Navigate an Acrobat Document Use the following areas of the Acrobat screen to help you navigate through multi page documents E File Edit wiew Document Comments Tools Advanced Window ee 228 Acrobat Bookmarks HBS Finding A Adobe POF Files U HA ADOBE
240. rop Hail Non Federally Reinsured Only 02 1002 Crop Hail Federally Reinsured Only 02 3001 Commercial Flood 02 3002 Personal Flood 03 0001 Commercial Farmowners 03 0002 Personal Farmowners 04 0000 Homeowners Sub TOI Combinations 04 0003 Owner Occupied Homeowners 04 0004 Tenant Homeowners 04 0005 Other Homeowners 04 0001 Condominium Homeowners 04 0002 Mobile Homeowners View Types of Insurance 1 To view the TOI details click anywhere on the TOI row Return to Search State Instance New HampshirePo Business Type Property amp Casualty TypeOtfinsurance Electronic 01 0 Property B Sub Types of Insurance Electronic 01 0001 Commercial Property Fire and Allied Lines D 01 0002 Personal Property Fire and Allied Lines E 2 To close the Type of Insurance screen click on any of the links on the SERFF Workspace Filings Billing Settings Filing Rules Reports Templates quirements General Instructions Submission Requirements a Types of Insurance Industry Lesson 3 Page 10 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Submission Requirements The Submission Requirements are a set of specific Requirements for a particular combination of TOI Sub TOI s and Filing Type s The following information is stored in a Submission Requirement e State Instance e Type of Insurance e Sub Types of Insurance e Filing
241. rs All rights reserved SERFF End User Training Manual Create a Paper Filing Paper filings are similar to electronic filings in many ways Each paper filing created will have a SERFF Tracking Number The primary difference between an electronic filing and a paper filing is that the paper filing does not contain Supporting Documentation and is not visible to the state The process to create a paper filing is similar to creating an electronic filing they both utilize the Filing Wizard Filings Billing Settings Filing Rules My Workfolder My Open Filings My Draft Filings ges Search Create Filing Create Paper Filing se My Workfolder O Simply click on Create Paper Filing link under the Filings tab to begin using the Filing Wizard Step 1 Create a Paper Filing The first step in the Paper Filing Wizard is to accurately complete the following fields e Business Type In accordance with the NAIC Speed to Market tools there are two business types Property amp Casualty and Life Accident Health Annuity Credit These are lines of business under which an insurance company is licensed by its state of domicile The business type can be predefined in the User Preferences area of SERFF located by clicking on the Settings tab Once set within User Preferences this field will default to the defined business type without the user selecting it on each filing The Author has the ability to change business types as some Authors will work a
242. s Save and Close Save Cancel A state can be added or removed at this point by clicking the Add or Remove States button 4 Click on the button to advance to Step 4 Step 4 Select Sub Type of Insurance Select the Sub Type of Insurance The Sub TOI drop down arrow will list those Sub Types that are available based off of the TOI selected in the previous step NE 3N RE Wizard Sub Type of Insurance Selector The Author selects the Sub Type of Insurance from the Filing Wizard Sub Type of Insurance Selector drop down For those states that have implemented the Product Coding Matrix and accept the Sub Type of Insurance Sub TOl specified the information will auto populate for each state selected Industry Lesson 4 Page 10 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual T For the states that haven t implemented the Product Coding Matrix the Author will have to click on the drop down arrow next to the Sub TOl field to select the Sub TOIl for that state Multi State Filing Step 4 Select Sub Type of Insurance Wizard Sub Type of Insurance Selector 04 0005 Other Homeowners Sub Type Of Insurance TOIL 04 0 Homeowners 04 0005 Gther Homeowners TEEN 04 0005 otre Hansom M TOI 04 0 Homeowners 04 0005 Other Homeowners Nebraska Please select a value TOI Property amp Casualty Please select a value Add or Remove Sta
243. s can update their Message Suppression settings at any time by following the same steps as above Responding to an Objection Letter If a filing does not meet all of a state s filing requirements an Objection Letter will be created by the state An Objection Letter requires the Author or another user to submit a Response Letter which may include one or more Schedule Item revisions or additions The Reviewer will create Objections while reviewing the filing which will be inserted into an Objection Letter and sent to the Author indicating what needs to be revised and or added The Author will receive a message in the Message Center stating that an Objection Letter has been received amp Review the State s Objections An Open Objection icon will appear next to any Schedule Item that has an open Objection In cases where an Objection Letter has no Objections or has Objections not related to a specific Schedule Item the icon will display in the Filing at a Glance section Add Authors Update Chan General Form Rate Rule Information Schedule Schedule Form Count 1 Schedule bem Form Status Bane 1 Training Form Product Name Training Filing TOI 04 0 Homeowners Sub TOI 04 0001 Condominium Hor Form Type Legend Filing Type Form Rate Clicking on the icon provides the user with the details of the related Objections Industry Lesson 5 Page 11 of 48 Copyright 2009 National Association
244. s reserved SERFF End User Training Manual Templates The use of Templates allows Authors to create reusable Schedules A Template can be attached to any new or draft filing Once attached to a filing a Schedule created from a Template is identical to any other Schedule It can be edited prior to submission and will appear in the same manner as other Schedules at both the state and industry Creating A Template for Rate Rules and Forms 1 Click on the Templates tab Filings Billing Settings Filing Rules eal Create Schedule Template 2 Click on the J button Schedule Templates Create Schedule Template Filter Templates Template Name Business Type Schedule Type Template Owner All all All Rate Rule Schedule Property amp Casualty Rate Rule Frances Stuart Form Template Property amp Casualty Form Frances Stuart Form Life Accident Health Annuity Credit Form Frances Stuart e The following page will appear Create Schedule Template Mext Cancel Template Owner Stacie Donner Industry Name MAIC Business Type Property amp Casualty Schedule Type Form Industry Lesson 4 Page 57 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 3 Select the Business Type Property amp Casualky 5 Click the button Create Schedule Template Next Cancel Template Owner Stacie Donner Industry Na
245. s submitted to company and final action taken Implementation Date Requested The date the company expects to have the product ready for market Industry Lesson 4 Page 24 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved e Authors Author of the filing e View General Instructions link Click the View General Instructions SERFF End User Training Manual link to be brought to the specific state instances General Instructions document Save Apply Cancel PDF Pipeline Product Name Group Dental 2007 Nat TOI H10G Group Health Dental Sub TOI H10G 000 Health Dental Filing Type Form Implementation Date Requested 111 01 2006 On Approval Draft Filings aed SERFF Tr Num BCLH 000502041 State Tr Num Co Tr Num 02 6545 2007 Date Submitted Not Submitted Authors Thea Cook New Hampshire view General Instructions SERFF Status Draft State Status Co Status Please Select Disposition Date After completing the Filing Wizard process the Filing Wizard automatically generates the number of draft filings to be prepared for submission to the selected states Prior to submission the Author must complete the filing requirements Placing the cursor over a filing in the Draft view highlights that filing and the filing can be opened by clicking anywhere on that row Filings Billing Settings My Workfolder My Open Filings My Dra
246. s will also be included 7 Note When a state receives a filing for review it is important to understand that in order for Adobe Acrobat files to be edited they must first be detached from the original filing annotations and or corrections must be made to the document the document must be saved as the edited version with a different file name and finally the edited version must be attached to the filing in either a Response Letter or Amendment The original Adobe file always stays with the original filing This lesson covers the following topics er Introduction to Acrobat Creating and Editing Acrobat Pages Marking Up an Acrobat Document Advanced Acrobat Features q 4 q 4 Creating Forms Industry Lesson 7 Page 1 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Introduction to Acrobat Opening a File in Adobe Acrobat Adobe Acrobat allows you to open any PDF formatted file Below are the steps to open a file in Adobe Acrobat or you can also double click on an attached PDF file to open Adobe Click the Start Menu choose Programs then Adobe Acrobat Professional and click the name of the program you want to start You can also double click the Adobe Acrobat icon on your desktop to start the Acrobat program or double click a PDF file icon to start the program with that file open T Opening a File 1 Click or select File Open from
247. sociation of Insurance Commissioners All rights reserved SERFF End User Training Manual Textual differences to show which text has been inserted deleted or moved Select Include Font Information to compare any formatting differences S To compare text based documents you may want to select Textual Differences to appear in Side by Side Report format For technical drawings you may want to select Page by Page Visual Differences to appear in Consolidated Report format Once a compare option has been selected a new compare document is created that has two sections The initial section displays two pages and the changes between the two documents The next section displays the differences between the original and revised document 5 Click button 2 Adobe Acrobat Professional Acr1C4 tmp TE File Edit view Document Tools Advanced Window Help i B Open ee rn Save m Print Email ry Search i i Create PDF gt Review amp Comment A Secure v A Sign E Advanced Editing Bookmarks N Page by Page Comparison Documents Compared Declaration pdf DeclarationModified_pdf Summary 1 page s differ Signatures o D fa Oo To see where the changes are please scroll down e 85xilin 4 1 of 4 gt AMIO OI Industry Lesson 7 Page 58 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 2 Adobe Acrobat Profession
248. son 7 Page 36 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual ABC COMPANY ABC Company a siock company will pay the benefits specified in the Exhibits of this policy subject to the terms and provisions of this policy The Schedule of Exhibits Ests each Exhibit to this policy to whom it applies and its effective date Policyholder AnyCompany Group Policy Mo XARA EFFECTIVE DATE This policy will take effect on October 1 1899 This policy replaces Gr sued by ABS Company and tock effect on October 1 1287 POLICY ANNIVERSARIES Policy anniversaries will be October 1 2000 and each subsequent Oct PREMIUM PAYMENTS This policy is issued in return for the payment by the Policyhalder of re payable atthe home ofice of ABC Company or to its authorized agent musi be 2 paid by this policy s effective date Any later Premiums are dwe mor aarin Ho oh Oosa riain ara iha Hrg ium Da Daig bo bl 3 T O l 1 of 14 b Fi d oo HU 3 Select Delete from the menu 4 The note is deleted from the document Industry Lesson 7 Page 37 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Adding a Stamp to an Acrobat Document Acrobat allows you to apply a stamp to a document much the same way you would use a rubber stamp on a paper document 1 Open the appropriate document
249. ssociation of Insurance Commissioners All rights reserved SERFF End User Training Manual The Message Center View Like the other views in SERFF the columns in the Message Center can be sorted Click once to sort the column in ascending order click again to sort in descending order The default sort for the Message Center is descending by date The column on which the view is currently sorted is highlighted in yellow Filings Billing Settings Filing Rules Reports Templates My Workfolder My Open Filings My Draft Filings Search Export Create Filing Create Paper Filing EFT Report E Messages Remove Message Messages Messages 1 10 of 10 First Previous Next Last Unread Subject Filing From On ia Disposition Received for MTIC 000500720 from Maine MTIC 000500720 Melissa Moeller Sep 21 2006 Reopened Filing MTIC 000500720 for Maine MTIC 000500720 Melissa Moeller Sep 21 2006 Disposition Received for MTIC 000500720 from Maine MTIC 000500720 Melissa Moeller Sep 21 2006 m B B E Public Access status of filing MTIC 000500720 to Maine has been changed MTIC 000500720 Melissa Moeller Sep 21 2006 T E Public Access status of filing MTIC 000500720 to Maine has been changed MTIC 000500720 Melissa Moeller Sep 21 2006 B Reopened Filing MTIC 000500720 for Maine MTIC 000500720 Melissa Moeller Sep 21 2006 The Message Center displays 50 messages at a time To view additional messages use the First Previous Next and La
250. st links Remove a Message From the Message Center view messages can be removed individually or several at a time 1 Select the messages to be removed by clicking in the box to the left of the Message Subject Click the box in the column header to select the entire page of messages Messages Remove Message Messages Messages 1 14 o0f 14 First Previous Next Last Unread Subject Filing From On amp Assigned Filing MTIC 000501920 for Maine MTIC 000501920 Melissa Moeller Sep 21 2006 IV ety Public Access has been set by default for MTIC 000501920 submitted to Maine MTIC 000501920 Melissa Moeller Sep 21 2006 m Disposition Received for MTIC 000501460 from Alaska MTIC 000501460 SAPI Alaska Sep 20 2006 Industry Lesson 5 Page 6 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 2 Click the button Messages 1 message was removed from your message center T Whena Message is received it will have an icon indicating that it has not been read If two users receive the same message and only one reads it the other user will still see the icon as it is user specific Once a user opens the message the icon will be removed Open a Message 1 To open a Message move the pointer to the Message Click when the Message to be read is highlighted in yellow 2 The Message will display The Message contains details about the fili
251. stances FloridaP C GeorgiaPC Georgia GeorgiaH Guam HawaiLD HawanPe Idaho Illinois LAH Illinois P C Indiana S Find Requirements 1 Click the Filing Rules tab to initiate a search 2 Enter the desired search criteria 3 Click the L Fm button The Name field uses a starts with search mechanism Type in the first few characters of the Requirement name Wild cards are not supported in this search Industry Lesson 3 Page 3 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Requirements New Search Refine Search Requirements Requirements 1 14 of 14 First Previous Next Last Instance Name amp Att Category Name 2 Property amp Casualty Filing Fee Transmittal Form PC FF GeorgiaPC GeorgiaPC GeorgiaPC GeorgiaPC GeorgiaPC GeorgiaPC GeorgiaPC GeorgiaPC GeorgiaPC GeorgiaPC GeorgiaPC GeorgiaPC GeorgiaPC GeorgiaPC Informational Filing Certification P amp C Rates Consumer Insurance Advocates Certification Workers s Comp Back up and Support Documentation NCCI Bulletin G4 96 03 Property amp Casualty Transmittal Form PC T1 P amp C Forms P amp C Third Party Filing 4uthorization State Board of Workers Compensation Approval Explanatory Memorandum Credibility Weighted Rate Indication Exhibit Cover Letter P amp C Comparison Sheet The Requirements view displays up to 50 requirements per p
252. stqcrenundgenasetntceetaetesetaeatesabeosteses 42 Types OW ASU ANG C acc cee cestaececentaececesigeceneatcene sectancasestaesenscececeveaeas 44 Submission REQUIFEMENNS wciviscccsivnsiucctvsnnsanceanaseinreasasteseesaronewounl 48 LO SON A eree E EO of coaer er oactencteardeasdcnedensd onadeaid opadeaaneaatendeoasdan santas 58 Create a Single Multi State Filing scenc2ecceexcnsacnesnesasecasececemsenenmenc 60 P amp C Filing at a Glance degassed soceeedocedieddandavoedcudasatedodesecodedosevosesscat 78 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual LAR MING At ASIAN CC ne acca zccasszasenszeneseuszenassusnomeasmesesisestsesesexezexeees 79 Attaching Files for Schedule Items cccccceccseeceeeceeeseeeseeees 87 BY DAS o US e e A E E EEE ater 97 FOIOS aeea a A te E E 106 Reguesting Confidentiality oxaccmecencacnecaesanceccesaccectemcanmetonasametan omanttn 125 LOSSOM K E E E 128 My Open FINNS scattreat enc eettrea pratt rong bece prey ness nous teas nese yeatoeanteadneat erin 129 WIGS SACS CONIO 5 creat gece nest anneaecececeneseneaereseasdeneseaedacesicessnesecesecentass 132 Responding to an Objection Letter 0nnanonnennnnennnnenernnrrsrrenne 138 PAVISIIGINIO TNS sscucecemdancsannsaecsacatgnadannhgncdansdansdasadanctannhancsansdansoasedass 155 POFPILDOI E ne S 162 FIOT INOU ooe S S E 166 NOTOR V WEO a a a AAAA EA RERA AA RS RANA 1169 IIS POSITION Sis 0
253. surance Company 00 Memorandum Requirement Last Modified Jul 28 2004 5 Once the filter has been applied the user may a Select BYP oy The user will need to enter a Bypass reason or Satisfy the requirement as they would when working in a single draft filing Either option can be cancelled Bypass Window Cancel Action Bypass Reason Document not needed Bypass Tracking Number State e Filing Type Company Nameis Status Requirement Mame AEGS 125085145 ArizonaLH Form Transamerica Life Insurance Company LH Actuarial Memorandum oo Requirement Last Modified Jul 28 z004 AEGA 125085161 ArizonaLH Form Transamerica Life Insurance Company LH Actuarial Memorandum oo Requirement Last Modified Jul 28 z004 Industry Lesson 4 Page 47 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Satisfy Window Cancel Action Comment l No Attachment Required Attach Files T Tracking Number State Filing Type Company Marnets Status Requirement Mame m AEGA 125085145 rizonaLH Form Transamerica Life Insurance Company LH Actuarial Memorandum oo Requirement Last Modified Jul 28 2004 Transamerica Life Insurance Company 4 LH Actuarial Memorandum oo Requirement Last Modified Jul 28 2004 b Select Reset This will reset the status of the requirement T Tracking Number State Filing
254. t Co Tr Num Co Status Filing Type Form Date Submitted Not Submitted Disposition Date Implementation Date Requested Authors Joy User Filer User General Rate Rule Form Companies Supporting State Information Schedule Schedule and Contact Documentation Specitic Filing Paper Correspondence Information Mo Disposition Reports Created No Filing Notes Available Create Filer Mote Filer Notes 1 Click the Filing Correspondence tab 2 Click the Create Filer Note link Filer Note for ONYX 000400745 Save Cancel Subject Comments Attach Files 3 Type a subject in the Subject Field this is a Required Field Industry Appendix and Glossary Page 29 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 4 Type acomment in the comments field the comments section can contain up to 4000 characters and is a required field 5 Click the Attach Files button to attach related files 6 Click the button to save the Filer Note l Cancel 7 Click the button to cancel the Filer Note After clicking the button a preview of the Filer Note is displayed The Author can then edit delete or close the Filer Note Filer Note for ONYX 000400745 Edit Delete Close Created by stuart Frances on 06 31 2006 11 16 4M Subject Author Status Comments This is my note e Paper Information Tab This
255. t Stacie Donner Annuity Credit 4 Select import 5 The template has now been added to the two filings My Draft Filings 1 templates were applied to the 7 selected filings Move to Workfolder Submit Selected Filings Import Templates Bypass Satisfy Delete Draft Filings Filings 1 2 of 2 First Previous Next Last State Product Mame ompany Tracking reated Date reated By atus Stat El Product M Tracking Created Dat Created B SERFF Stat C Arizona Universal Life Insurance Jul 25 2007 Stacie Donner Draft C Missouri Univ Life Ins Jul 25 2007 Stacie Donner Draft Confidentiality The Confidentiality option allows a user the ability to make a request that certain parts of a filing be kept confidential and not be made available via Public Access The pieces of the filing will be labeled with an icon to indicate a request for confidentiality The state Industry Lesson 4 Page 69 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual reserves the option to override the request If the request is overridden the user will receive notice that the Public Access has changed on the filing The confidentiality request icon will change from red to grey Requesting Confidentiality 1 Open the draft filing My Draft Filings Import Templates Eypass Satisfy Delete Draft il __ Move to Workfolder Submit Selected
256. t file that contains comments Use the following steps to review the comments attached to the document 1 Open the appropriate file in Adobe Acrobat 2 Select View Comments Show Comments List from the menu bar if the Bookmark pane is not already open If the Bookmark pane is open click on the Comments tab Industry Lesson 7 Page 14 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual E File Edit view Document comments Tools Advanced Window Help gt F 5 g ny create PDF ay Comment amp Markup 7 ee Send for Review A A E a ME ims ne Her ABC COMPANY ABC Company a stock company will pay the benefits specified in the Exhibits of this policy subject to the terms and provisions of this policy this policy to whom it applies and its effective date Policyholder AnyCompany Group Policy No XXXAX a 8 50 x 11 00 i 4 Expand all Greet CG oi Re w e Ff Show 29 SortBy EF atime lt Page 1 E G FStuart Incorrect a Pit FStuart Page 3 a G o PSS S 3 Click on a comment pane The view pane will display that portion of the document 4 For a summary list of all annotation notes select Document Summarize Comments Choose a layout type A summary document will be prepared listing all annotations in the PDF file See an example summary document below Industry Lesson 7 Page 1
257. t you would like to add in its place li Select File Save from the main menu or click to save the changes Adding Pages to an Acrobat Document While working on a document in Acrobat you can insert another file into the current document If you would like to insert only certain pages from a file simply save them as their own file Industry Lesson 7 Page 25 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual amp Adding Pages 1 Open the document to which you would like to add pages in the Adobe Acrobat program window 2 Select Document Pages Insert from the main menu The Select File to Insert dialog box appears Select File To Insert pa 2005 February ABC COMPANY p if H access Level i M m PO airline Military Poli fe bsb_catalag pdf 24 PO BSBorder pdf H criticalbatesDocu Se ENUtxt pdf Gal etime 24 Gal etime POETS Manual 2004 i N ee leskto m File name My Network P Files of type Look ir E Histor do fee Adobe POF Files pdf Settings ie eas ci E Name Modified ooo l 38 2005 7 02 AM 3 82005 8 49 AM 112712005 9 39 AM 3 2 2005 9 31 AM 1 24 2005 1 13 PM 1 20 2005 12 50 PM 3 3 2005 1 50 PM 3 212005 9 28 AM 1 25 2005 10 47 AM 382005 7 03 4M 2 24 2005 12 45 PM 4nd J 55m 4 4 A mA hd Cancel i 3 Navigate to and select the appropriate PDF
258. tab contains fields that are not on the electronic version of a SERFF filing Unlike the electronic version all fields on this tab and every other tab in SERFF can be modified at any time The Date Mailed to State field is used as the Filing Date when the filings are categorized in the views 1 Click on the Paper Information tab 2 Complete the Paper Information Page 3 Click the button Industry Appendix and Glossary Page 30 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual SERFF Glossary Company A Company view is used to store all the pertinent information about an individual company When creating a filing the information for the company specified comes from data entered in the company view via the Companies link Also when a Contact document is created a user can specify companies on whose behalf they can file Users must have the Industry Configuration Manager role assigned to their ID in order to have the Add Company option A SERFF filing must have at least one but can have many companies listed on it depending on the states requirements for multi company filings Contact A contact is the authorized person responsible for the filing Most Industry SERFF users will only be able to view contact information Users must have the Industry Configuration Manager role assigned to their ID in order to have the Add Contact
259. tep 5 Select Filing Types Selected States Filing Types Nebraska TOI Property amp Casualty Endorsements M Form Rate Rule Sub TOL Homeowners Add or Remove States Save and Close Save Cancel Step 5 Select Filing Types 1 Using the Filing Type Selector place a checkmark next to the Filing Type s applicable to the filing Wherever there is an exact match the Filing Type for the state will auto populate If there are no Filing Type matches select the appropriate Filing Type for each state 2 Click on the button to advance to Step 6 Industry Lesson 4 Page 13 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual e Selecting more than one Filing Type will create unique filings for each type selected In the example above we have selected Form and Rate In Step 6 there will be six filings displayed for the three states Step 6 Confirm Selections Step 6 displays a summary of the filing for review and confirmation of all the data entered in previous steps Click on the button to make changes to the filing prior to saving Once the Save and Continue button is clicked changes to the prior Filing Wizard values cannot be changed 7 Step 6 Confirm Selections Step 6 Confirm Selections Kansas 04 0 Homeowners 04 0005 Other Homeowners Kansas 04 0 Homeowners 04 0005 Other Homeowners Missouri 04 0
260. teps one through five of the Adding Links to Adobe Acrobat Document within this lesson e Many Web links utilize the standard appearance of blue underlined text It is recommended to create the original document with text that is blue and underlined for the location that the link will be inserted prior to converting it into a PDF file format Create Link E i Link Appearance Link Type Visible Rectangle Line Style Solid Highlight Style Invert Color E Line Thickness Thin Link Action i G0 to a page view Open a file Custom link te al 2 Complete the Appearance features that apply to the link If the text of the PDF document is already blue and underlined you may want to make the Type Invisible Rectangle and to select None for the Highlight option 3 With the Create Link Window select open a web page Industry Lesson 7 Page 51 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 4 Click on the button x Enter a URL For this link wW Tac org cancel 5 Type in the complete Website address ex www naic org 6 Click the button Editing a link in a PDF Document You can edit a link at any time You can change its appearance associated link action delete or resize the link rectangle or change the destination of the link Changing the properties of an existing link affe
261. ter f Export Value Item List Hl Sort items T Allow user to enter custom text I Check spelling T Commit selected value immediately Y Select an item in khe list bo make it the default choice Locked Industry Lesson 7 Page 78 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 4 Repeat the process for all of the choices you want displayed Combo Box Properties General Appearance Options Actions Format Validate Calculate Item Add Export Value Item List American Samoa Delete Ae _ mo CT Dao C Sore jkems T Allow user to enter custom text I Check spelling Commit selected value immediately Q Select an item in the list to make it the default choice T Locked 7 Notice from the preceding diagram that California CA was entered out of order There is no need to retype the list Use the Up and Down buttons to move the selection to different positions in the list You could also check the Sort Items check box to automatically sort the items as you enter them into the list 5 Before exiting the form create a blank item to be used as the default selection This will prevent the field from being automatically populated and will make it more noticable if it is not filled out It will also reduce unnecessary clutter on the page Place the cursor into the Item box and press the
262. tes Save and Close Save Cancel Single State Filing The Wizard Sub Type of Insurance Selector does not display in a single state filing Step 4 Select Sub Type of Insurance Sub Type Of Insurance Nebraska TOI Property amp Casualty Previous Add or Remove States Save and Close Step 4 Select Sub Type of Insurance 1 Select the Sub TOI by using the Wizard Sub Type of Insurance Selector or by individual state Industry Lesson 4 Page 11 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 2 lf there is not an exact match for the Sub Type of Insurance when using the Wizard Sub Type of Insurance Selector click the drop down next to each applicable state and select the appropriate Sub TOIl Inthe example below notice that Nebraska does not accept the Sub TOIl specified The Author would then be required to select a Sub TOI from the offerings presented in the Sub TOI drop list specific to Nebraska Step 4 Select Sub Type of Insurance Wizard Sub Type of Insurance Selector 04 0005 Other Homeowners Sub Type Of Insurance TOI 04 0 Homeowners Please select a value i 04 0005 other Homeowners TOI 64 0 Homeowners 04 0005 Other Homeowners Nebraska Please select avalue TOL Property amp Casualty Please select a value Crime Directors amp Officers _Next_ Dwelling Fire Add or Remove States
263. the Company Object fields Cocode and Company Name The first filing has one company the second filing has two Finally the last two columns are from the Supporting Document Schedule Item Object Note that the cell is empty for columns that do not apply for the row Thus the first three columns and the last two columns have no data for the rows that contain the Company Object Industry Appendix and Glossary Page 4 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Produ SERFF Company Supporting Document Tracking Code Name Name Name KIER Pf Life Ins Co of me Transmittal Filing Fee eT ste UAGE teas Forms Forms Life amp Credit amp Credit Satisfied a Party Filing baal Authorization Life a Cover Letter Life amp Credit Satisfied KIER Credit 000500666 Life Life Ins Co of ret eos SERFF Ins rE Forms Forms Life amp Credit amp Credit Satisfied Third Party Filing Bypasse EE pf Readability Life Readability Life Life Satisfied E a a E E Ste Industry Appendix and Glossary Page 5 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Quick Export Tool As with the Export Tool Quick Export is available to authorized industry users from their Data Hosting site If a user has access to Quick Export the lin
264. this note is not seen by the industry Filer Notes Created on the industry side For internal use only this note is not seen by the state Report Communication from the reviewer to the filer about a specific filing will be done with Reports A Report is created to reference the entire filing or only specific pieces of the filing There are two types of Reports a reviewer may send to a filer Industry Appendix and Glossary Page 33 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Type Definition Objection Letter Reports indicating errors and or omissions found in schedules during review Disposition The results of a review of the filing A filing rejection is also handled Report with a Disposition Report Requirement A Requirement identifies an individual requirement that can be requested by the state Requirements are used when creating Submission Requirements A Requirement can be used in multiple Submission Requirement documents Schedule A schedule is one of the actual documents submitted for review It will be attached to the Form or Rate Rule schedule in PDF format Industry Appendix and Glossary Page 34 of 37 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual SERFF Filing Status Status Definition Draft Filing has been assigned a tracking num
265. to by industry Filing is still open Closed The state has created a Disposition Report indicating the final action of the filing The asterisk indicates that the state Disposition Status i e Approved Acknowledged and Disapproved will be appended to the SERFF status Directly behind the SERFF Status there is a dash and then the Disposition Status will be listed This status will only be shown on a closed filing See example below Industry Lesson 4 Page 22 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Add Authors Update Move to Workfolder PDF Pipeline an view General Instructions View Filing Log Product Name Provider Excess Risk SERFF Tr Num SERT SERFF Status Closed Approved TOI L amp H Accident amp Health Individual State Tr Num 4234 State Status Approved Sub TOl Provider Stop Loss Co Tr Num Co Status Filing Type Form Date Submitted 05 08 2006 Disposition Date 06 20 2006 e TOI Type of Insurance e SUB TOI Sub Type of insurance e State Tracking Tr Num The state will enter their tracking number if applicable e State Status The state will select a State Status if applicable e Tracking Number Co Tr Num The company will enter their tracking number for this filing e Company Status CO Status The Company will select a Company Status if applicable e Filing Type Defined in the Filing Wizard duri
266. to save the Filer Note 7 Click the button to cancel the Filer Note Industry Lesson 5 Page 39 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Filer Note for NAIC 125085014 gave Cancel SERFF Tracking Number AIC 125085014 State arizona Filing Company WAC State Tracking Number Company Tracking Number TOI 09 0 Inland Sub TO I 09 0001 Animal Marine Mortality Product Name Equestrian Product 1 Project Name Number Submitted on MA Subject Status Comments What is the status of this Filing Thanks Stacie After clicking the button the user can then click on the Filing Note subject link The user can then Edit Delete or close the Filer Note Industry Lesson 5 Page 40 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved Filer Note for NAIC 125085014 Edit Delete Close SERFF Tracking Number Filing Company MAIC MAIZ 125005014 State State Tracking SERFF End User Training Manual Arizona Number Company Tracking Number TOI 09 0 Inland Marine Product Name Equestrian Product 1 Project Name Number Created by Donner Stacie on OF 17 2007 03 32 PM Submitted on MA Subject status Comments What is the status of this filing Thanks Stacie Sub TOI 09 0001 Animal Mortality Al
267. trict entries to specified ranges values or characters This ensures that users enter the appropriate data for a specified form field Industry Lesson 7 Page 70 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual g Calculate The calculation options let you perform mathematical operations on existing form field entries and display the result You can use the common operations predefined in the Calculate Properties dialog box 5 The Name field is mandatory and it is recommended that you select a name that is descriptive and unique to each field In our example we named the field Company Name The Short Description field is optional Text entered into this box will appear as a tool tip like pop up when the user s mouse passes over it This makes it extremely useful for displaying short instructions Text Field Properties General Appearance Options Actions Format Validate Calculate Tooltip Type in the Company Mame Common Properties Form Field Visible Read only Orientation fo degrees Required T Locked Industry Lesson 7 Page 71 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Company Name on Check Type in the Company Name Check Number Date on Check 6 Next click the Appearance tab Text Field Properties General S
268. ts Used Units Remain Filing Block 2 8 2004 125000563 SER B 9 00 MA 400 0 400 A O0400 Users will receive a reminder message in their Message Center when their Units Remaining falls below 25 of the Total Filing Units and another block is not available This message serves as a reminder to order a new filing block Only one reminder per block will be generated It is the company s responsibility to monitor their usage and remaining transactions to avoid being billed at a higher rate Industry Lesson 1 Page 7 of 11 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Billing Export Tool Pay as you Go customers may want to balance their monthly invoice against their transactions each month The Billing Export Tool will allow users to export their monthly transactions into a csv file which can be converted into an Excel file Filings illi Settings Filing Rules Reports Templates Billing Expo Billing Profile Billing Profiles Billing Profiles 1 2 of 2 First Previous Next Last Instance Name 4 Customer SERFF Train 05 55555555 SERFF Train 06 66666666 1 Click on the Billing Export link Choose the applicable Month and Year The report can only be generated per month Choose the applicable instance s Export 4 Click the button SERFF Website SERFF s informational website is located at http www serff com T
269. ts new location which identified by a blue line under the page number Acrobat will cut the entire page and paste it to the new location 4 Select File Save from the main menu or click rn to save the changes Industry Lesson 7 Page 28 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Deleting Pages in an Acrobat Document Adobe Acrobat allows you to delete unwanted pages from a document Below are the steps to delete pages in an Adobe Acrobat document 1 Open the appropriate document in the Adobe Acrobat program window 2 Locate the pages you wish to delete from the document You will need to know the page numbers 3 Select Document Pages Delete from the main menu The Delete Pages dialog box appears Delete Pages x Selected From ft To fi of 19 cot 4 Enter the appropriate page numbers and click OK The pages will be removed from the document 5 Select File Save from the main menu or click to save the changes Industry Lesson 7 Page 29 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual S Extracting Pages from an Acrobat Document If you find pages in your document that would be better suited in a document of its own you can extract them to a new document while at the same time deleting them from the current document You can also ext
270. tter for NAIC 125961740 Submit Edit Delete Close Yiew Objection Letter SERFF Tracking MA 125961740 State Arizona Number Filing Company State Tracking Number Stacie s Test Company Company Tracking Number TOI LOFI Individual Life Whole Response Testing LOVI 5135 External Index Single Premium Joint Last Survivor Sub TOI Product Name Project Name Status Draft Dear No primary reviewer set on filing Introduction Hello Industry Lesson 5 Page 23 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 7 How to View the Response Letter The draft of the Response Letter is located under the Filing Correspondence tab The user will be able to view the Response Letter two ways please see the following two examples General Form Rate Rule Supporting State Companies Filing Information Schedule Schedule Documentation Specific and Contact Correspondence Responded By Response Created On Response Submitted On z Ss Status Created By Created On Date Submitted Awaiting Industry Response Moeller Melissa 09 21 2006 09 21 2006 Moeller Melissa 09 22 2006 No Amendments Created No Dispositions Created Filing Notes Subject Note Type Created By Created On Submitted On We are working on the Objection Letter Respone Note To Reviewer Moeller Melissa 09 22 2006 10 50 4M 09 22 2006 10 50 4M
271. ty Schedule Type Rate Rule Schedule Template Rate Template Name Exhibit Name Rule or Page Rate Action Previous State Filing Number Attach Document test 123 New 2006 LAHUTD pdf 14 Once the Template has been saved the Author may do any of the following e Click the button to update the Schedule Template e Click the button to create another Schedule Template based off the selected template e Click the L J button to delete the Schedule Template Close e Click the button to close the Schedule Template Creating a Template for Supporting Documentation 1 Click on the Templates tab Filings Billing Settings Filing Rules ene Create Schedule Template 2 Click on the button Industry Lesson 4 Page 61 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Schedule Templates Create Schedule Template Filter Templates J Template Name Business Type Schedule Type Template Owner All All All Rate Rule Schedule Property amp Casualty Rate Rule Frances Stuart Form Template Property amp Casualty Form Frances Stuart Form Life Accident Health Annuity Credit Form Frances Stuart 3 Select the Business Type 5 Click the button Create Schedule Template Next Cancel Template Owner Stacie Donner Industry Name MAIC Ins Business Type Property amp Casualty Schedule Type Supporting Document
272. ummary State TOI Sub TOI Filing Types Companies Kansas 04 0 Homeowners 04 0005 Other Homeowners Kansas 04 0 Homeowners 04 0005 Other Homeowners Missouri 04 0 Homeowners 04 0005 Other Homeowners Missouri 04 0 Homeowners 04 0005 Other Homeowners Nebraska Property amp Casualty Homeowners Nebraska Property amp Casualty Homeowners Previous Finish Cancel Industry Lesson 4 Page 20 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Step 10 Final Filing Summary 1 At this point you have selected your state s TOI Sub TOI Filing Types and added the companies and contact s Your filing container has been created The next step is to add the state required documentation to each filing and submit to the state s Filings Billing Settings Filing Rules Reports Templates Draft Filings for Product Homeowners State TOI Sub TOI Filing Types Companies American Bankers Geico American Bankers Geico American Bankers Geico American Bankers Geico American Bankers Geico American Bankers i Kansas 04 0 Homeowners 04 0005 Other Homeowners Form Kansas 04 0 Homeowners 04 0005 Other Homeowners Rate Missouri 04 0 Homeowners 04 0005 Other Homeowners Form Missouri 04 0 Homeowners 04 0005 Other Homeowners Rate Nebraska Property amp Casualty Homeowners Rate Nebraska Property amp Casualty Homeowners Form Industry Lesson
273. updates have been made After clicking on the button the user can Submit Edit Delete or Close the Response Letter The user can also View the original Objection Letter sent by the Reviewer 5 After reviewing the Response Letter and the changes click L Response Letter for NAIC 125961740 Submit Edit Delete Close Yiew Objection Letter SERFF Tracking Number Male 125961740 State Arizona Filing Company Stacie s Test Company State Tracking Number Company Tracking Number TOI LOI Individual Life Sub TOI LOFI S15 External Index Single Premium Joint Last Whole Survivor Product Name Response Testing Project Name Status Draft Dear Reviewer Introduction Hello Objection 1 Comment This is wrong Response Comments And hello again Changed Items Form Schedule Item Changes Form Form Form Action Action Specific Readability Attachments Number Type Name Data Score Form OTH Form Initial 75 Form pdf Number Name 1 Previous Version Fon OTH Form initia Form pdf corm par Awnaaber anne i Industry Lesson 5 Page 20 of 48 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual How to Edit the Response Letter 1 Open the Response Letter and click the button to update 2 Update the Introduction Response Comments and or the Conclusion fields as needed Response Letter fo
274. urn to Search button Return to Search State Instance HawalilD TOI Life Group Sub TOI Annuity Filing Types Form meeting the Flesch score requirements COLI Industrial Term Universal Variable whole Requirements Life Transmittal Form Life Illustration Form RPA LIL 07701 Additional Information Industry Lesson 3 Page 19 of 19 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Lesson 4 Whether you are filing to one state or multiple states SERFF s Filing Wizard makes the process quick and easy Speed to Market Tools such as the NAIC Product Coding Matrices and Uniform Transmittal Documents are built into the system Instance and user preferences and other ease of use features make creating and submitting a SERFF filing simple A single efficient system means less time creating and submitting your filing which translates into increased productivity This lesson covers the basics of preparing a SERFF filing This lesson covers the following topics S Create a Filing Create a Single Multi State Filing P amp C Filing ata Glance LAH Filing at a Glance Attaching Files for Schedule ltems Bypass Satisfy Templates 7 4 4 4 4 4 4 Requesting Confidentiality Industry Lesson 4 Page 1 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Create a Filing
275. ustification Comment Type your comments into this text box The text box has a grey background when editing is not available This text box becomes active after a file has been attached gt Actuarial Justification doc Remove Attach Files fr Reset The document links will be active meaning they can be clicked and a new window will open with the web address referenced see below P Attach Files Industry Lesson 4 Page 43 of 71 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Edit GoTo Favorites Help ES Comment amp Warkup Fad Sign 7 This document contains interactive Form fields Signatures NEBRASKA DEPARTMENT OF INSURANCE PROPERTY CASUALTY DIVISION RETALIATORY FEE FORM NEBRASKA DEPARTMENT OF INSURANCE COMPANY ID NUMBER Attachments Pages NAIC COMPANY ID NUMBER COMPANY NAME COMPANY FEE PAID BY a4al i Paro Go ae Ss cs ei Unknown fone The Status Flag Legend is located at the bottom of the page Each symbol is described for easy reference When a requirement is satisfied the flag becomes a green dot with a white check mark inside Name Actuarial Justification None Selected 06 21 2006 A Name Exhibit of Premiums and Losses None Selected 06 21 2006 Legend iit Mo Action Taken Satisfied B Bypassed amp User Added Users may review Supporting Documentation by clickin
276. ve the image file converted into an Adobe file format PDF The following exercise will walk you through the process of taking a previously converted image file into a separate category of stamps 7 Stamps 1 Select Tools Stamp Tool and the option of Create Custom Stamp from the menu bar Tools Advanced Window Help commenting E uote Taal end for Review A Secure Fad Sign Fr Drawing Markups T Text Edits d Show d Sign Here re gt Tee TT a Advanced Editing PE Highlight Text Tool Standard Business 200m F Measuring ay Underline Text Tool Favorites j j 5 Print Production q Gross Oub Text Tool E Paste Clipboard Image as stamp Toal H Object Data Show Highlighting Toolbar Ka ttach a File as 4 comment Manage Stamps D Record Audio Gamment Show Stamps Palette Show Commenting Toolbar 2 Click the button to navigate to the appropriate PDF file Industry Lesson 7 Page 60 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Select Image for Custom Stamp E 3 Click on the ae button My Computer History Se My Network Places wlitepages _ Backup of Desktop MDTLoga qif Missouri Logo pdf ZASI Missour Logo pdf g obeko ele All Supported Formats kd Industry Lesson 7 Page 61 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved
277. with your peers benefit from informative sessions and take advantage of a face to face SERFF tutorial Click below for more information and to register for the event http www aicp net events eventDetails cfm eventiID 318 SERFFing States Have you heard There are currently 19 states that have made Accessing SERFF Ta of a ei V i Sey ioe SERFF 411 The SERFF v5 Insider Speed to Market Tools Regulator Manual Industry Manual SERFF Tutorials Tips amp Tricks Friends of SERFF State Insurance Departments SBS NIPR AICP LHCA Industry users log in to SERFF at hitps login serff com with a registered user name and password SERFF IDs and passwords are obtained by e mailing the SERFF Help Desk at serffhelo naic org The SERFF application home page is regularly updated with details about new releases upcoming events and other useful information Users shou ld bookmark this page for accessing SERFF Clicking on the Login here link in the upper right hand corner will take the user to the log in page Industry Lesson 1 Page 9 of 11 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Home About SERFF Contact Us naic org NAIC National Association of Insurance Commissioners Already a User Login here Welcome to SERFF v5 Announcements This page last updated February 18 2009 E REG 2009 SAVE THE
278. wser extensions requires restart m F Restore Defaults IND EERE cae ss Industry Lesson 1 Page 4 of 11 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual 7 Scroll to the Java Sun options If you do not have these options skip to the next step Internet Options ax General Security Privacy Content Connections Programs Advanced Settings Use inline AutoComplete C Use Passive FTP for firewall and DSL modem compatibility Use smooth scrolling HTTP 1 1 settings Use HTTP 1 1 Use HTTP 1 1 through proxy connections Java Sur Use Java 2 v1 4 2_13 for lt applet gt requires restart j Microsoft VM b J Java console enabled requires restart Java logging enabled JIT compiler for virtual machine enabled requires restart Multimedia J Don t display online media content in the media bar Enable Automatic Image Resizing Enable Image Toolbar requires restart m F Restore Defaults cad a 8 Scroll to the Microsoft VM options 9 Check the option for the Java or JIT compiler This will enable the Java applets Internet Options ax General Security Privacy Content Connections Programs Advanced Settings Q Use inline AutoComplete C Use Passive FTP for firewall and OSL modem compatibility Use smooth scrolling HTTP 1 1 settings Use HTTP 1 1 C Use HTTP 1 1 through
279. yle Export Value Yes Button is checked by default T Buttons with the same name and value are selected in unison To create a set of mutually exclusive radio buttons ie where only one can be selected at atime give the Fields the same name but different export values F Locked 2 From the Radio Style drop down you have the choice of several different styles of radio buttons Circle Check Cross Diamond and Star For this example use the Circle style since it is the most common 3 In the Export Value box the default entry is Yes and will remain that way for this Field Property Click the Close button 4 With the Filing Type form field still highlighted copy and paste the field using the Edit menu keyboard shortcuts Ctrl C and Ctrl V or right mouse click the field and use the Edit menu in the pop up box When you Paste the new field will appear somewhere in the middle of the form Move the duplicated field under the first Industry Lesson 7 Page 81 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual Type of Filing Life and Health fa Property and Casualty 5 Double click the second Filing Type form field to open it Radio Button Properties Export Value Iho Button is checked by default Buttons with the same name and value are selected in unison To create a set of mutually exclusive radio butt
280. you specify on the Appearance tab e Combo Box Tool A Combo Box allows the user to view the choices for that item using a drop down menu S The highlighted item in the Item List box appears as the default selected item in the combo box field To change the default item highlight another item from the list Select a State Select a State Arizona Alabama Alaska Am Samoa Arkansas California Industry Lesson 7 Page 66 of 85 Copyright 2009 National Association of Insurance Commissioners All rights reserved SERFF End User Training Manual e List Box Tool List boxes are similar to combo boxes in that they display a list of options from which the user can make a selection In the list box though the user can add items to the drop down menu Select a State N e Radio Button Tool Radio buttons provide the means to limit the user to one choice either or e Life and Health Property and Casualty e Text Field Tool Text fields can be set up to accept user input to display text strings and to allow multiple lines of text You can also limit the number of characters a user can type into the field and allow users to add text formatting User can type information into this field Some property settings are dependent on others For example you cannot check the spelling of a password field or a field used for file selection These options appear unavailable You must deselect the check spelli

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