Pressure Sewer System- Residential User Manual And Terms
Contents
1. Pumping unit repairs are generally simple In most cases maintenance staff will be able to make immediate repairs to your pumping unit If the problem is more serious your pumping unit may be replaced immediately and taken back to our workshop for repairs System part Pumping unit Contact us Sewer or pump repairs Boundary valve Do not access them yoursel kit repairs Contact us and wait for our officer to operate valves Pumping unit servicing The average pumping unit only requires servicing once every eight years Please report any pumping unit faults to us Pressure sewer bursts If you notice wet ground or water escaping from your plumbing it is possible that a burst may have occurred Such breaks are rare and are more likely to occur due to other work being carried out near the pipes If you become aware of such a fault please contact us on 1800 454 500 immediately What will we do we will cary out repairs to all points of the pressure sewer system owners will not incur any cost for repairs which result from the normal operation of the system a replacement pump will be inserted into the storage tank if the esasting pump requires significant repairs if repairs are required to the pressure sewer or the pumping unit you should minimise wastewater e we will operate the valves in your boundary valve kit if required under no circumstances should owners open or tamper with the valves inside the boundary2. Boundary Valve Kit Goulburn Valley Water sssccstisctsestisstsdscssasesnsudbssisdbsntiieaiansstedecnibaasbbistaystinebaistatsbiastinaeineaneuiadaateaes 5 3 House Service Line Property OWnen oionn nanain aT A a E 5 4 Control Panel Goulburn Valley Water sszcscecccescsascccssasesasccaseaisecstesstvasasnstesssescsusscasousens ceasecaiavassoasnoasasssvesssasivasnuasivstat its 5 How do pressure Sewer systems work s s sssssssssunnnnnnnsnsnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnna 6 IMPOPLANE INTOR MAU ON asss T What items must NOT be flushed down your household drains sssessessessosssssosssssossssoosssooossssoossscoossscoossscoosssooossssoosssoe 7 Why can t rainwater go into the pressure sewer System esssessossssssoosssescoossesoossescooossssooosssooossescooossssooossssooosssscoooseseooessssoe 7 Why must I Keep heavy weights om thelid srein EaR ARA 7 What you need to know about alarMS ssssssssssusnnnnnnunnnnnnnnnnnnunununununununnnnnnnnnnnna 8 What happens if want to extend my house or landscape the garden 9 Extensions to your MOUSE wetsscseseissussssicvenssesssessneseshnsvebancsesesstenseasicesssshascsebehssustcabssentocosledsanssleavoadvindstsbneudusssubadvesaatebvecdsdetsaensas 9 HOUSE service ME cpsscciassstcsussssareniatarssnrssiassarinctsnnannsanivannnsaanianiNa omnia NMaeMN mM a e oanet aoken asha 9 Bungalows or other dwellings On your property sssessessessssssssssssssssssssssssssssssssssssssssssssssssssssssssessesses
3. of wastewater from households How do pressure sewer systems work The main component of the pressure sewer system is the pumping unit which is installed on your property The pumping unit works in the following way Wastewater enters the storage tank from the property drains including sinks toilets showers baths etc Alarm Level Pump off pump ofr When the wastewater level is reduced below the pump off level the pump automatically turns off Water level falling PUMP OFF The wastewater level rises above the pump on level Alarm Level and the pump automatically turns on Water level rising PUMP ON In the event of a power outage or pump failure the wastewater level may rise above the alarm level Alarm Level The audible and visible alarm will automatically be activated PUMP OFF Page 6 The storage tank lid and boundary valve kit lid must not be covered by any landscaping works You must also ensure sufficient space is left around each of these components to enable access should it be required Important information What items must NOT be flushed down your property drains It is very important that the following items are NOT flushed down any of your property drains sinks toilets showers baths etc and into the sewerage system whether conventional or pressure system e glass e metal or metal filings e seafood shells
4. valve kit Warranties and repair costs Pumping unit warranty Only our licensed representatives carry out repairs on the pumping unit Work by others that was not authorised by us in writing may void warranties and you may become liable for future costs Pumping unit replacement If pumping units require replacement you will not be required to meet any of these costs The only exceptions to this rule are if you have e emptied substances into the pumping unit which are banned as shown earlier e accessed the pumping unit The storage tank lid must remain sealed at all times and warranties are exempt if you open it e interfered with the house service line or boundary valve kit blocked off the vents to the storage tank by covering it over Page 11 Terms and Conditions Pressure Sewer Systems 1 Consent to Connection The consent of Goulburn Valley Region Water Corporation GVW to connect the Property to the sewerage system pursuant to Section 145 of the Water Act 1989 is subject to 1 1 These Terms and Conditions for Connection Terms and Conditions 1 2 In respect of the Property the Owner other details and subject to any special requirements detailed in the Consent Notice attached Consent Notice which forms part of these Terms and Conditions 1 3 That the Terms and Conditions of this consent are binding on the Owner and on future owners of the Property 1 4 Connection via a pressure s
5. GOULBURN VALLEY WATER ter from the running Wa NYS ycrunning watag Murray User Manual and Terms amp Conditions WH l iii 1 Using this manual This manual is a guide to the operation and maintenance of the pressure sewer system installed on your property The system is easy to use and it is recommended that you familiarise yourself with how it works There are some basic things that you should know about your pressure sewer system including How to care for your unit What happens if the alarm sounds Procedures to put in place before you go on holiday Page 2 Contents Using this manual cinapecsicnernaerinacnnisnnanenacnsetie eaten eons 2 What do I need to know about pressure sewer systems ssssssesseees 4 Wny installa pressure Sewer System ensornir c naa a O a E T 4 What is a pressure sewer system and how does it work sessssessssossesoosssoosesosesoosesoososoososoosesoososoosesoosossososoosossossssossssosesee 4 What components make up a pressure sewer system s essesessssossesoosesoosesoossoosesoosesoosesoososoososoosssoososoosesoossssosossossssossseosesee 5 Typical Pressure Sewer System Domestic Application ssssessssessesossesossesoosscosesoosesoosesoosssoosesoosssoosssoosessossseosossosssossssosssee 5 t Pumping Unit Goulburn Vahey Water yissuctsscssnsseacuersserssesesessoavedencacbscen aves tovsseustodsnosanodsossavedanodovedoronbsedoievaaobaioveiosaibies 5 2
6. S of a system make brand or type including all its constituent components to the satisfaction of GVW This detail will be set out in the Consent Notice 4 2 The PSS control panel must be mounted on the side of a building on the Property or other structure suitable to GVW and is to be connected to the electrical power supply to the Owner s Property 4 3 The isolation valve in the boundary connection kit is not to be opened until GVW has issued a Compliance Notice for Pressure Sewer System and approved connection Page 12 Property service plan 5 1 5 2 Prior to connection the Owner must arrange for a licensed plumber at the Owner s cost to lodge a property service plan for approval by GVW specifying the location of all infrastructures including 5 1 1 Location of the pump unit control box interconnecting cables and boundary valve kit 5 1 2 Alignment of the internal sewer rising main 5 1 3 Gravity property service drain and all fixture units Following approval of the property service plan the layout of the PSS must not be altered without GVW s written consent Ownership and Occupation 6 1 6 2 6 3 After approval and connection of the PSS to the Corporation s reticulated system GVW will own the PSS The Owner will continue to own the property drain The Owner must ensure any occupier of the Property is aware of the existence of the PSS and a copy of these Terms and Conditions and the User Manual are provided
7. The Owner remains liable for all aspects of these Terms and Conditions and the User Manual regardless of the occupation of the Property by any other party Maintenance and Damage 7 1 7 2 1 3 7 4 15 The Owner must arrange to maintain the property drain and keep it in good working order Any work on the property drain must be carried out by a licensed plumber at the Owner s cost GVW will maintain the PSS The Owner must ensure GVW is promptly advised of any alarms including power failures or faults with the pump unit control panel or electrical cables and pipes on GVW s side of the inspection opening The GVW emergency and faults telephone number is Freecall 1800 454 500 The Owner is responsible for protecting the PSS Any damage to the PSS is to be reported to GVW for repair by GVW at the Owner s cost The Owner must allow GVW staff to enter the Property to maintain the PSS system as required Power The Owner is responsible for paying for the power consumption of the PSS Pools and spas or increase in discharge flowrate If the Property includes a pool or spa or any other property improvements which discharges water at more than 0 5 litres per second to the PSS the Owner must limit the flow by installing any of the following 9 1 9 2 9 3 9 4 An intermediate holding tank A duplex pump arrangement A flow limiting valve Other device Such installation must be carried out to the satisfaction of GV
8. W by a licensed plumber at the Owner s cost Page 13 Restricting water use 10 1 In any case where the Owner discovers a fault with the PSS including any power failure or the Owner s property drain the Owner must restrict as much as possible the amount of water that is discharged to the Owner s property drain 10 2 The Owner must only discharge appropriate waste into the PSS that will not damage the PSS the pump unit or other GVW infrastructure The cost of any repairs caused by discharging inappropriate waste material through the PSS must be paid by the Owner User Manual The Owner must ensure that a copy of the User Manual and Terms and Conditions are kept at the Property at all times even if the Property is leased or rented Decommissioning old systems When the PSS is installed the Owner must arrange for a licensed plumber at the Owner s cost to decommission any existing waste water system in accordance with any Environment Protection Authority and other regulatory requirements for such work Selling the Owner s Property These Terms and Conditions and the User Manual must be brought to the attention of any prospective purchaser of the Property by the Owner Costs and charges 14 1 The Owner is responsible for the costs of purchasing the PSS installing the PSS and GVW s associated administrative costs 14 2 The Owner must meet all sewerage service and usage charges which apply to the Property 14 3 The O
9. aesonasasaisovessesysussuinsuivsvanceatsdundussesuncessitinds 11 Terms and Conditions Pressure Sewer Systems ssssssssssssssseeseesees 12 BELECEEGaieee 4 a What do I need to know about pressure sewer systems Why install a pressure sewer system Pressure sewer systems are an economical and environmentally friendly way of collecting transporting and disposing of wastewater from households They are often used in areas when the landscape is either very hilly or very flat in areas which regularly flood or have high water tables or where it is impractical to install other types of sewerage systems ravity sewers continue to be Goulburn Valley Water s preferred option nd m N Sc pi vil fatal V he uUcec y ath j a on a 4 r ple What is a pressure sewer system and how does it work A pressure sewer system is made up of a network of fully sealed pipes which are fed by pumping units located at each connected property The pumping unit processes the property wastewater and transfers it to the pressure sewer located in the street via a small pipeline within the property The pressure sewer forms part of the overall pipe network which will Fa A ultimately transfers the wastewater to the nearest wastewater treatment facility this could be within the surrounding area or many kilometres away Once installed the only visible parts of the pressure sewer system are the tank lid and control panel as shown in
10. and can be located by your builder e if your builder cannot detect the tape contact us on 1800 454 500 and an officer will peg the line for you at a cost Bungalows or other dwellings on your property It may be possible for your pumping unit to service both the main and additional dwellings on your property depending on the layout of your land Please contact us for advice in relation to this matter Landscaping Landscaping over the house service line is permitted please bear in mind that if repairs are required you will be responsible for the costs of any reinstatement works to repair any damage caused The storage tank lid and boundary valve kit must not be covered by any landscaping works You must also ensure that sufficient space is left around each of these components to enable our maintenance staff to access them if required Garages car parks decking and garden sheds Garages car parks decking and garden sheds are not to be built over the pumping unit or boundary valve kit Goulburn Valley Water approval is required to build any of these structures over the house service line Installing a swimming pool or large spa Installing a swimming pool or large spa can result in large amounts of water being discharged quickly to the pumping unit during activities such as backwashing filters or emptying In some cases the pumping unit may not be able to cope with this and the alarm may activate or the pum
11. e aquarium sand e nappies socks rags or clothes e plastic objects e sanitary napkins or tampons e kitty litter e explosives e flammable materials e lubricating oil e grease e strong chemicals e gasoline e diesel e paint e rainwater If the pumping unit fails due to any of the above items entering the storage tank the customer may be responsible for meeting the cost of any repairs If you are unsure about what items can go into the pressure sewer system please call Goulburn Valley Water on 1800 454 500 A Why can t rainwater go into the pressure sewer system Pressure sewer systems are only designed to accept property wastewater not storm water or rainwater Rainwater must not be directed into the sewerage system for the following reasons e it willincrease the costs of pumping for you e tcan lead to alarms being activated e in extreme situations the pumping unit may overflow If the alarm regularly activates during or after rainfall you should contact Goulburn Valley Water Why must I keep heavy weights off the lid The lid of the storage tank is not strong enough to withstand the weight of very heavy objects greater than 500 kilograms As a guide the following items should be kept oft the lid e cars and other vehicles e ride on lawn mowers If the property owner causes damage to the lid of the storage tank the customer may be responsible for meeting the cost of any repai
12. enssessesseseeseeseesee 9 Lands caPIN E anuannincainiannn annann a N iuesbyastuspiusiteavbeahiuAbssbbusbiuelvs 9 Gafages car Parks decking and garden Sheds csssstescscacsaseisssbevsssssbencnssehavubiasbassssyobassssnehsbousasdavvavosisavsnvuasbebsasananassnavandvosaiys 9 Installing a SWIMMING pool OF larg Spa isicccssisiccssuisissuscssssvasensvassnsisnapapadansvosssavasasoesssoucsassdosassossssossabnosssosbasssssancnsieseiosaise 9 What special precautions do need to take when going on holidays 10 Pumping unit repairs ANd Warranties sssssssssssssnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 11 What happens if my pumping unit needs to be repaired csrsessessessessesessessesssssssssssssssssssssssssesssssessesseseesseseeseesees 11 PUMpINE Unit SCT VICIING cezsssscsstacestssessestssstccnteaatssseseats causes eaaesssteusvasenstaesaatusascuths casccatectcoiasssseassdctttosteemssceseactoesiconeanestantel unseen 11 Pressure SEW EF DUINSIS ssiri innn EAEEREN EET E NEONO 11 Warranties ana FEpalh COStS lt tvsaisscssscssisessssoasssoussdensssnad sotsssbanssonsacnadfonaiseansdensdepidessinasbunasonsceadessansbestseasdoousebedacasunsseassssatensasasss 11 PUMPING unit WALT ONLY stsssescstussoecsbuostecubussteeubussbeaphassbecubassbesubassbssuoussbauvbassbsuubosrusuybuctesedtuibteadtulblasdtoibhandtuishesdaulbiensauiseriauisioass 11 PUI DINE Unit repacement ssasecescedecdiaavdcsannedecdesav assessnsgnacacedonssassenease vabeassav ns sascasan ea
13. ewer system PSS which means the pressure sewer system shown in the User Manual including the pumping unit control panel electrical cables capped inspection opening boundary valve kit storage tank internal sewer rising main and associated pipes 1 5 The Property Owner must submit an Application tor Connection Pressure Sewer System to GVW 1 6 Upon approval GVW will issue a Consent Notice for Connection Pressure Sewer System to the Property Owner Other Relevant Documents Agreements Incorporated in these Terms and Conditions as applicable are 2 1 The GVW Customer Charter for residential customers or business customers 2 2 The obligations set out in the User Manual for Pressure Sewer adopted by GVW as applying from time to time available on GVW s website 2 3 Any applicable Australian Standards and Water Services Association of Australia standards 2 4 Any Trade Waste Agreement Developer Construct Agreement or Agreements under Section 173 of the Planning and Environment Act 1987 and Section 17 2 c of the Subdivision Act 1988 made with GVW applying to the Owner or the Property Property Drain The Owner must arrange a licensed plumber at the Owner s cost to install or alter the property drain for connection to the PSS to GVW s satisfaction The Owner is responsible for the cost of the works in accordance with these Terms and Conditions Installation 4 1 The Owner must arrange to install a PS
14. installation of the PSS has not already been paid to GVW as a charge in respect of the development of the Property then 16 2 Any invoice in respect of the design materials or installation of the PSS which may be payable by GVW must be paid by the Owner either through GVW or direct to any party rendering the invoice and within 7 days of providing the invoice to the Owner 16 3 Within 7 days of receiving notice from GVW to do so the Owner must make payment of any amounts payable pursuant to Clause 16 1 plus an additional 30 to cover GVW s internal administration costs Odour control Any relevant feasibility reports required by GVW must address the generation of odour from the PSS in order to mitigate odours to GVW s satisfaction at the Owner s cost Flow meters The Owner agrees to install flow meter s on the discharge from 18 1 All commercial and large residential developments to GVW s satisfaction 18 2 Any sewer rising main that is greater than 1 km in length and discharges directly into a sewerage pump station Supervisory Control and Data Acquisition SCADA monitoring If GVW requires the Owner agrees to install a telemetry system to provide a communication link into GVW s SCADA to GVW s satisfaction Easement If GVW requires the Owner agrees to set aside on the plan of subdivision or to create any easements over the Property in favour of GVW in relation to the PSS to GVW s satisfaction Non Complia
15. nce with Terms and Conditions 21 1 Any breach of these Terms and Conditions by the Owner or any occupant of or visitor to the Property without limiting the remedies available to GVW will allow GVW to do any or all of the following 21 1 1 Require the Owner to take specified actions to remedy the breach 21 1 2 Refuse to accept discharges trom the PSS into GVW s reticulated sewer system until the breach is remedied 21 1 3 Exercise any powers available to GVW under the Water Act 1989 21 1 4 Revoke GVW s consent for the connection pursuant to Section 145 of the Water Act 1989 and disconnect the PSS Page 15 Additional information For further information please contact Goulburn Valley Water General Enquiries 03 5832 0600 Emergencies and Faults 1800 454 500 E mail mail gvwater vic gov au Website www qvwater vic gov au Translator and Interpreter Service 131 450
16. neration during power outages to minimise the amount that the wastewater level in the storage tank rises Power outage for Minimise wastewater take steps to minimise wastewater generation by longer than eight hours eneratio not fuming on clothes washers while the alarm is actve keep showers brief where a bath was filled leave the plug in until after the alarm is cancelled or bucket out the water onto the lawn switch off any drainage automated or not from swimming pools or spas until after the power is restored e advise us of extended power outages particularly if it appears that the duration may exceed eight hours excluding time when the residents are asleep inthe event of extended power outage events we may need fo organise for your storage tank to be pumped out if alarm sounds frequently Investigate determine if there is any sudden discharge such as irom a swimming pool and see whether the and then turns off alarm is in response to this if the alarm sounds during or after rainfall rainwater may be entering the storage tank should the problem continue to occur please contact us to investigate and repair as appropriate If your neighbour s Contact us if you suspect your neighbour is not home please contact us to inspect the property alarm sounds the audible alarm will automatically shut off after a period of time Officer attends Create clear access ensure our officer has access to and from the pumpi
17. ng uni as transportation of a faulty pump may be required Page 8 If you are extending your building you must contact us to seek advice on the suitability of your existing pumping unit prior to any construction activities What happens if I want to extend my house or landscape the garden Extensions to your house If you are extending your building you must contact Goulburn Valley Water to seek advice on the suitability of your existing pumping unit prior to the commencement of any construction activities Moving the pumping unit will be dependent on the layout of your land as all wastewater from your house must gravitate into it If we approve your application the costs associated with moving the pumping unit and house service line will be your responsibility Any changes to the original installation need to be clearly documented and submitted to us to ensure that in the event of an emergency our maintenance staff can locate the key system components House service line The house service line is a polyethylene sewer pipe which connects the pumping unit on your property to the pressure sewer in the street It is worth familiarising yourself with the exact location of the house service line so that it can be moved if required or avoided if work is being done on your property The house service line can be found using one of the following methods detectable marker tape is buried just above the pipeline
18. ping unit may even overtlow This could include upgrading from the standard pump unit and installation of dual pumps larger well or storage tank Any costs associated with an upgrade from the standard unit are to be borne by the property owner Please contact us for advice in relation to this matter Page 9 What special precautions do I need to take when going on holidays Going on holidays If you are going on holidays for more than three days your pumping unit will need to be flushed out to prevent potential odour problems It is suggested that you complete the following activities before going away Flush the system Always keep the power to the pumping unit on Run at least 190 litres of water into your household If there are any leaking taps or appliances within your drains in order to activate the pressure sewer pump household there may be a small accumulation of This can be achieved by filling a bathtub and then wastewater in the storage tank If the pumping unit is emptying it or doing a couple of loads of washing turned off it could potentially overflow and there would and using the shower just prior to going on holiday be no audible or visible alarm to warn you or your neighbours of the problem Flush the system by filling the bathtub Ensure the pumping unit is turned on at and then emptying it all times Page 10 Pumping unit repairs and warranties What happens if my pumping unit needs to be repaired
19. rs Page 7 To tum off the audible alarm press the button on the underside of the control panel The flashing light will only turn off if one of our representatives resets it or the problem which has triggered the alarm is resolved What you need to know about alarms Why has my alarm activated There are a number of reasons why your alarm may be activated The following table provides you with a step by step guide How to do it Alarm sounds Tum off the audible alarm press the button on the underside of the control panel to disable the audible alarm the audible alarm will automatically shut off after about 10 minutes regardless of whether the button on the underside of the control panel is pressed Flashing light Report alarm activation the flashing ight will only tum off if one of our representatives resets it or the problem which has triggered the alarm is resolved Power outage Wait one hour before reporting if the alarm activates following a power outage please wait for one hour before contacting us the alarm may sound when the power is restored as the wastewater level in the storage tank may have built up to above the alarm level once power is restored the pump will recommence pumping but may take up to an hour for the wastewater level in the tank to drop below the alarm level this ts due to a number of other pumps trying to empty their tanks at the same time you should attempt to minimise wastewater ge
20. the photograph above Page 4 What components make up a The pressure sewer system on your property is pressure sewer system made up ot tour key elements as shown in the diagram below CAPPED CUSTOMER INSPECTION SEREGI PROPERTY OPENING 27A Cub s STORAGE D eS S ee ee TANK BOUNDARY nE PROPERTY PRESSURE VALVE KIT DRAIN SEWER Typical Pressure Sewer System Domestic Application 1 Pumping Unit Goulburn Valley Water This includes a small pump storage tank and level monitors which are all installed underground so that only the top of the storage tank or lid is visible 2 Boundary Valve Kit Goulburn Valley Water Ensures that wastewater which is already in the pressure sewer cannot re enter your property and enables maintenance staff to isolate you from the system in the event of an emergency 3 House Service Line Property Owner This is a small diameter pipe not dissimilar to a large sprinkler system pipe which connects your property drain to the pumping unit on your property 4 Control Panel Goulburn Valley Water This is a small box which is mounted to the wall of your house containing all the electrical controls tor the pumping unit including both the audible and visual alarm systems For specific sites this may include SCADA monitoring and digital timers as required Pressure sewer systems are an economical and environmentally friendly way of collecting transporting and disposing
21. wner must meet all costs incurred by and charges levied by GVW in respect of the repair or replacement of the PSS where this is necessary as a result of damage caused either intentionally or negligently by the Owner 14 4 The Owner must meet any New Customer Contribution charges and any applicable connection fees at the time of connection 14 5 The Owner must gain approval trom GVW to relocate any components of the PSS on the Property and then only by an approved licensed plumber at the Owner s cost Procedure for payment Existing works charge paid 15 1 If the cost for installation of the PSS has already been paid to GVW as a charge in respect of the development of the Property then 15 2 Prior to connection the Owner must arrange and provide GVW with a quote for the installation of the PSS from the approved contractor that has current installation accreditation with the approved system supplier If the quote is acceptable GVW will advise the Owner If GVW requires further quotes the Owner agrees to obtain them GVW will raise a Purchase Order and submit to the approved contractor for supply 15 3 The invoice including reference to the Purchase Order for the installation of the PSS is to be forwarded to GVW together with the As Constructed Drainage Plan prepared by the approved contractor for the installation of the PSS Page 14 20 21 Procedure for payment Existing works charge not previously paid 16 1 If the cost for
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