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Bgan Sailor 500 User Manual View /

1. An IP handset connection cannot be established The cable is not properly connected Connect the cable You have connected to the ISDN interface Remove the cable and connect to one of the LAN connectors in stead There is no power PoE in the LAN interface The reason may be that there is not enough power to supply PoE for the LAN interface Check that the input voltage is within the specified range 10 5 32 V DC 14 A 5 5 A Check that you do not have too many power consuming devices connected The maximum available output power on the LAN PoE interface is 32 W if you are using a 12 V supply and 64 W if you are using a 24 V supply If possible disconnect other connected devices Troubleshooting guide 163 D T fa Nn K ro 5 2 ke Chapter 5 Troubleshooting 164 Problem Possible Cause Remedy The Someone has If the correct password is not Administrator changed the found you have to reset the password does Administrator password not work password Contact your supplier for a reset code You must provide the serial number and IMEI number of the terminal Then enter the web interface and reset the password as described in Resetting the Administrator password on page 134 Troubleshooting guide Chapter 5 Troubleshooting Status signaling Overview There are many ways of troubleshooting if an error occurs The ter
2. v i lt LOCKED IP ADDRESSES a DASHBOARD fen IP address MAC address PHONE BOOK TH 192 168 11 4 00 18 F8 09 09 09 Delete MESSAGES 192 168 11 11 00 18 F8 09 BF 04 Delete CALLS 192 168 11 12 00 18 F8 09 09 0C Delete SETTINGS LAN NETWORK DEVICES Port forwarding IP address MAC address Device Name z 168 0 18 F8 09 BD ice i a 192 168 0 2 00 18 F8 09 BD D4 device 0 Lock ip to mac address TREE 192 168 11 1 00 18 F8 09 09 06 device 1 Lock ip to mac address Network classification 192 168 11 2 00 18 F8 09 09 07 device 2 Lock ip to mac address Network user groups 192 168 11 3 00 18 F8 09 09 08 device 3 Lock ip to mac address Phone Fax 192 168 11 4 00 18 F8 09 09 09 device 4 ISDN S s 192 168 11 5 00 18 F8 09 09 0A device 5 Lock ip to mac address common 192 168 11 6 00 18 F8 09 BF 07 device 6 Lock ip to mac address TREES 192 168 11 7 00 18 F8 09 BF 05 device 7 Lock ip to mac address Discrete 1 0 192 168 11 8 00 18 F8 09 B8 07 device 8 Lock ip to mac address Upload 192 168 11 9 00 18 F8 09 BF 03 device 9 Lock ip to mac address Satellite selection 192 168 11 10 00 18 F8 09 0A 07 device 10 Lock ip to mac address ADMINISTRATION 192 168 11 11 00 18 F8 09 BF 0A device 11 HELPDESK 192 168 11 12 00 18 F6 09 09 0C device 12 Managing LAN network users 119 Chapter 4 Using the web interface Locking an IP address to a MAC address 120 When the device is locked to an IP address the terminal will always as
3. Do as follows 1 Select SETTINGS gt Common gt Call waiting from the left navigation pane Thrane amp Thrane SIGNAL HEEEOOO DASHBOARD i ok PHONE BOOK Read current settings MESSAGES STANDARD OICE CALLS Call waiting enabled SETTINGS 3 1 KHZ AUDIO LAN M Call waiting enabled Phone Fax DATA ISDN ISDN Call waiting enabled Common Call forward Apply _ Cancel Call barring Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated Call waiting Line identification Closed user group IP handsets Click OK next to Read current settings to make sure the page is updated For each call type select Call waiting enabled if you want to get notification of waiting calls while you are making a call or transmitting data 4 Click Apply 100 Setting up the interfaces Chapter 4 Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data Do as follows 1 Select SETTINGS gt Common gt Line identification from the left navigation pane Thrane amp Thrane DASHBOARD CALLING LINE IDENTIFICATION PHONE BOOK M show my number MESSAGES Apply Cancel CALLS SETTINGS LAN Phone Fax ISDN Common Call forward w v As a J T 2 D v t S
4. Nn Call barring Call waiting Line identification Closed user group IP handsets 2 Select Show my number and click Apply Setting up the interfaces 101 Chapter 4 Using the web interface Closed user group Your subscription may include one or more closed user groups A closed user group is a group of users permitted to make calls to each other but not to users outside the group To define the settings for these user groups do as follows 1 Select SETTINGS gt Common gt Closed user group from the left navigation pane Thrane amp Thrane GROUPS DASHBOARD Group index Active Group no PHONE BOOK 0 e MESSAGES CALLS 1 SETTINGS 2 LAN Phone Fax ISDN Common Call forward Call barring Call waiting 8 Line identification 9 Closed user group 10 ce Subscribed IP handsets SETTINGS FOR ACTI E CLOSED USER GROUP Discrete 1 0 These settings are not used for subscribed closed user group Upload I Outgoing Access Preferential Satellite selection l Cancel ADMINISTRATION EE E 2 Type in your user group number s under Group no 3 Select which group s should be active If you select Subscribed the group s included in your subscription will be active 102 Setting up the interfaces Chapter 4 Using the web interface 4 To allow outgoing access for the activated user group s select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP Note that if you selecte
5. Chapter 2 Getting started Registering on the BGAN network Registration procedure When the SIM PIN is accepted by the terminal the SAILOR FleetBroadband system starts the registration procedure on the BGAN network Note 4 We recommend keeping the vessel on a steady course while the antenna is performing a sky scan If the vessel is turning during sky scan it increases the total duration of the sky scan process You can monitor the registration procedure by looking at the Antenna and Terminal indicators in the LED panel of the terminal SSS Power Terminal Antenna Message LAN1 LAN2 LAN3 LAN4 Activity eS ES as See Link Speed PoE Ss ay SAILOR Note that the registration procedure may take several minutes The table on the next page shows the normal sequence 30 Registering on the BGAN network Chapter 2 Getting started LED indications during the registration procedure This table shows how the startup procedure is signaled with the light indicators If an error occurs the indicators will light yellow or red depending on the severity of the error Status Antenna indicator Terminal indicator The antenna is starting up Flashing slowly green a D fisi Nn ker Ez E c Oo The antenna is Flashing rapidly green performing a sky scan The terminal is Flashing green registering on the network The antenna is tracking Steady green The system is registered Stead
6. Chapter 4 Using the web interface Setting the call types for IP handsets Do as follows 1 Select SETTINGS gt IP handsets gt Call settings DASHBOARD Number Incoming calls Outgoing calls PHONE BOOK 0501 M Standard V 3 1 kHz Audio Standard 3 1 kHz Audio MESSAGES 0502 M Standard X 3 1 kHz Audio Standard 3 1 kHz Audio CALLS SETTINGS 0503 M standard MW 3 1 kHz Audio Standard 3 1 kHz Audio LAN 0504 M Standard I 3 1 kHz Audio Standard 3 1 kHz Audio Phone Fax 0505 M Standard X 3 1 kHz Audio Standard 3 1 kHz Audio ISDN 0506 M Standard W 3 1 kHz Audio Standard 3 1 kHz Audio Common 0507 M Standard 3 1 kHz Audio Standard 3 1 kHz Audio IP handsets 0508 M Standard 3 1 kHz Audio Standard 3 1 kHz Audio Call settings Discrete 1 0 0509 M Standard MW 3 1 kHz Audio Standard 3 1 kHz Audio Upload 0510 M Standard I 3 1 kHz Audio Standard 3 1 kHz Audio Satellite selection 0511 I Standard 3 1 kHz Audio Standard 3 1 kHz Audio ADMINISTRATION 0512 I Standard X 3 1 kHz Audio Standard 3 1 kHz Audio HELPDESK 0513 M Standard V 3 1 kHz Audio Standard 3 1 kHz Audio SITE MAP 0514 M standard M 3 1 kHz Audio Standard 3 1 kHz Audio 0515 M Standard X 3 1 kHz Audio Standard 3 1 kHz Audio 0516 I Standard 3 1 kHz Audio Standard 3 1 kHz Audio Apply Cancel 2 For each handset select the call types you want to enable for incoming and outgoing calls The ca
7. Update the terminal version lower antenna is newer software than active than expected by antenna the terminal version 08033 Firmware image The antenna Contact your doesn t hardware versionis distributor support not supported by antenna the terminal hardware 08034 Antenna failed New firmware was Reboot the to exit Flash successfully terminal Contact Manager Power uploaded to the your distributor if cycle needed antenna but the the problem antenna failed to persists start normally with the new firmware 08035 Unable to open There was an error Reboot the port for HPA communicating with terminal Contact burst the antenna your distributor if monitoring the problem persists 180 Status signaling Chapter 5 Troubleshooting ID Event Text Explanation Remedy 08036 Radio silence is activated The Radio silence function is activated No transmission is allowed If the Radio silence function should not be active enter the web interface and select SETTINGS gt Discrete I O Then uncheck the Enabled box for Radio silence Status signaling 181 D T fa lt Nn A 2 S 2 ke Chapter 5 Troubleshooting Logging of events Diagnostic report When contacting Thrane amp Thrane for support please include a diagnostic report The diagnostic report contains information relevant for the service personnel during troubleshooting To generate
8. messages Short Messaging Service Streaming TCP UDI VPN Glossary A technique for transferring data such as audio or video clips so that it is processed as a continuous stream With a Streaming connection you are charged by the minute like for a telephone connection Transmission Control Protocol One of the core protocols of the Internet protocol suite TCP provides reliable in order delivery a stream of bytes making it suitable for applications like file transfer and e mail Unrestricted Digital Information Virtual Private Network A network that is constructed by using of public wires to connect nodes You can create networks using the Internet for transporting data using security mechanisms so that only authorized users can access the network 193 gt n a L Glossary 194 Numerics 2 wire interface local numbers 45 setting call type 91 A administration settings 133 analog phone local numbers 45 antenna viewing properties 86 viewing status 66 viewing type 66 APN common setting 95 audio quality 39 barring calls 99 BGAN connecting to 30 coverage 12 services 14 system overview 13 browser settings for web interface 58 C call log 76 call type 39 setting for IP handsets 108 setting for ISDN 92 setting for Phone Fax interface 91 calls barring 99 closed user group 102 forwarding 98 holding 48 line identification 101
9. per minute SITE MAP Apply _Cancel Disclaimer Please note that the estimates made on this basis are only indicative and Thrane amp Thrane cannot be held liable for any differences between these and your actual bill If you change the currency or the rates these changes will also be applied to historical figures so you may want to save the call log to a separate file to keep track of historical data 4 Epone CEE Eem Z 2 Select the currency from the Currency drop down list 3 Enter the tariff for each of the services Administration 137 Chapter 4 Using the web interface 4 Click Apply The entered tariffs are used for estimating the charges for calls and data sessions The estimated charge is listed for each call or data session in the call log For further information see Viewing the lists of calls on page 77 Log handling 1 From the left navigation pane in the ADMINISTRATION page select Log Handling Thrane amp Thrane SIGNAL 0000000 Clear call log DASHBOARD PHONE BOOK Clear total counters MESSAGES CALLS SETTINGS ADMINISTRATION Call charges Log handling Profiles Traffic flow filters SIM Lock User permissions HELPDESK SITE MAP 2 To clear the Call log click OK next to Clear call log 3 To clear the total counters click OK next to Clear total counters This will reset the Time connected counters on the Calls page 138 Administration Chapter 4 Using the
10. 1 Inthe phone book click Edit next to the entry you want to modify 2 Modify the name or number as wanted and click Save entry The name and or number in the selected entry is now replaced with the new information Deleting an entry in the phone book To delete an entry click Delete next to the entry you want to delete Deleting all entries in the phone book To delete all the entries in the phone book click Delete all entries in phone book at the bottom of the PHONE BOOK page 74 Using the phone book Chapter 4 Using the web interface Viewing and editing the mobile numbers To view the mobile numbers To view the mobile numbers of the terminal select PHONE BOOK gt Mobile numbers from the left navigation pane The mobile numbers are the phone numbers to use when making a call to the terminal Note 4 These numbers are not listed at delivery The user must enter the numbers received from the Airtime Provider Thrane amp Thrane SIGNAL 0000000 w rs co MOBILE NUMBERS FOR CURRENT SIM CARD g DASHBOARD Standard voice 870772420567 PHONE BOOK PaT 3 1 kHz audio 870782105234 Mobile numbers w UDI 64 kbps 870782105235 is MESSAGES om RDI 56 kbps 870782105236 c CALLS TH Edit SETTINGS ADMINISTRATION HELPDESK SITE MAP X 4 ML trternet Z To enter or edit the mobile numbers To enter or edit the mobile numbers click Edit at the bottom of the page type in t
11. K Some parts of the web interface may be greyed out if the user permissions are limited For information on how to set up user permissions see Setting up user permissions on page 146 64 Entering the SIM PIN in the web interface Chapter 4 Using the web interface Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna Thrane amp Thrane DASHBOARD PROPERTIES SESSIONS TOTAL PHONE BOOK Airtime provider Thrane amp Thrane Standard voice inbound 00 19 08 MESSAGES GPS position Acquiring Standard voice outbound 00 11 35 CALLS Status Scanning 3 1 kHz audio inbound 09 30 00 SETTINGS Satellite selection Auto 3 1 kHz audio outbound 00 16 00 ADMINISTRATION Unit serial number 05744519 Standard data 8 00 MB HELPDESK Software version 01 01 Streaming 32 kbps 00 00 00 SITE MAP Local IP address 192 168 0 1 Streaming 64 kbps 00 00 00 IMEI number 35871200 000019 8 Streaming 128 kbps 19 08 00 MAC address 00 11 CF 01 12 B4 Streaming 256 kbps 00 00 00 v v m a D g 2 D Ss v t S Nn Antenna FBBSS Sky scan ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls STREAMING PROFILES ON LAN No streaming profiles defined Refresh Using the Dashboard 65 Chapter 4 Using the web interface Properties The PROPERTIES section of the DASHBOARD shows the fo
12. MESSAGES SIM default CALLS C Network assigned SETTINGS C User defined LAN PROFILES Phone Fax Buffering on streaming profiles Enabled Disabled ISDN Apply Cancel Common Call forward Call barring Call waiting Line identification Closed user group IP handsets Setting up the interfaces 95 Chapter 4 Using the web interface 2 Select the APN You have the following options SIM default The APN is taken from the SIM card This is the recommended option unless you have special requirements e Network assigned The APN is assigned from the network User defined Type in the APN APNs are provided from the Airtime Provider 3 At Buffering on Streaming profiles select Enabled or Disabled e If you select Enabled your Streaming connection will be buffered This means that the transmission is slightly delayed in order to ensure a precise and continuous data stream e Ifyou select Disabled your Streaming connection will not be buffered This means the data is delivered immediately but may vary slightly in transmission speed 4 Click Apply How to use the common APN 96 When you configure the APN for your individual network user group select Common to use the setting from this page Where Common is selected in the individual groups the setting will automatically be updated when the Common APN is changed Setting up the interfaces Chapter 4 Using the web interface Setting up call
13. Qai icy ei T 4539558800 F 45 3955 88 88 info thrane com www thrane com see Bank Danske Bank Comp reg 65 72 46 18 VAT DK 20 64 64 46 purs aso mnn ou on een ee APN BGAN CE CID CM cs DHCP DNS Glossary Access Point Name The Access Point Name is used by the terminal operator to establish the connection to the required destination network Broadband Global Area Network A satellite network based on geostationary satellites delivering data rates of up to 492 kbps to virtually any part of the earth with full UMTS 3G compatibility Conformit e Europ enne This term signifies that a CE certified product conforms to European health environmental and safety regulations In short it makes the product legal to be sold in the European Union Context Identifier Continuous Monitoring Circuit Switched Circuit switched networks require dedicated point to point connections during calls Dynamic Host Configuration Protocol A protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network Domain Name System A system translating server names URLs to server addresses 189 gt n a L Glossary G Geostationary GPRS GPS HPA 1 0 IMEI IMSO ISDN kbps 190 Placed in a fixed position relative to a point on the surface of the
14. connection simultaneously This type of connection is ideal for e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming data connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge Note 4 The BGAN system supports maximum 11 concurrent PS connections at a time per SAILOR FleetBroadband system 14 The Inmarsat BGAN system Chapter 1 Introduction Circuit switched dialed service The following types of circuit switched connection are available Standard Voice A low tariff connection for voice only The voice signal is compressed to 4 0 kbps which reduces the bandwidth use and consequently the tariff 3 1 kHz Audio A high quality connection which can be used for Premium Voice G3 fax or analog modems The signal is uncompressed 3 1 kHz audio which allows for optimum voice quality ISDN A high quality connection which can be used for voice 3 1 kHz Audio G4 fax or 64 kbps UDI RDI data Note The BGAN system only supports one CS call at a time per SAILOR FleetBroadband system SMS service The BGAN system provides a Short Messaging Service SMS for sending and receiving SMS messages Supplementary services The BGAN system also provides the followi
15. first part of the number is always 870 which is the country code for the BGAN system Cc There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Example Ifyou are calling from Denmark and the mobile number for 3 1 kHz Audio is 870782105234 on your terminal and you want to make a call to the terminal using 3 1 kHz Audio dial 00 870 782105234 gs D 6 Nn ez Ez S wv Oo If the mobile numbers are listed in the web interface you can look them up by selecting PHONE BOOK gt Mobile numbers If the numbers are not listed refer to your airtime subscription We recommend using the web interface to save the mobile numbers for future reference See Viewing and editing the mobile numbers on page 75 Making a call from one terminal to another To make a call from one terminal to another dial 00 lt Mobile number gt What s next After reading this chapter you should be able to start up the terminal and make a simple data or voice connection The next chapters provide more information on the user interfaces and the setup of the terminal The following chapter Operating the system explains how to use the system What s next 33 Chapter 2 Getting started 34 What s next Chapter 3 Operating the system In this chapter This chapter describes how to use the SAILOR FleetBroadband systems It does not describe advanced configuration of interfaces For this type of
16. from your Airtime Provider The system requires a SIM card to go online and to access the settings of the terminal However using the web interface you can view the Dashboard and upload software without inserting a SIM card Upload of software without a SIM card requires an Administrator user name and password 8 Main units Chapter 1 Introduction IP handset and cradle IP handset S e kal e gz e Ss The Thrane amp Thrane IP handset communicates using Internet protocols The handset is not strictly dedicated to the SAILOR FleetBroadband system but can also Ses oa be used in a public network as a standard IP ae telephone i BGAN 03 23e When the IP handset is used with the terminal it communicates using Internet protocol between the handset and the terminal However on the BGAN network side of the terminal calls are transmitted as circuit switched calls The IP handset is powered directly from the 4 LAN interface using Power over Ethernet PoE 8 me amp Thrane When connected to the terminal the IP 04 01 2 handset provides a dedicated BGAN menu with a subset of the terminal configuration Tl B 4 options Call log Contacts Status For more information on the functions of the IP handset refer to the user manual for the t X A IP handset Network Settings g BGAN Main units 9 Chapter 1 Introduction IP cra
17. gt Upload from the left navigation pane e Ifa PIN is required and the PIN has not been entered select ADMINISTRATION enter the Administration PIN and password and click Logon The default user name is admin and the default password is 1234 Then select Upload from the left navigation pane The SOFTWARE UPLOAD page opens Thrane amp Thrane DASHBOARD CHECK FOR SOFTWARE UPDATES v v T D S 2 D v t S D Nn PHONE BOOK Current software version MESSAGES Check for updates CALLS Latest available Not checked SETTINGS File size LAN Phone Fax ISDN Common UPLOAD SOFTWARE TO TERMINAL IP handsets Browse Upload Discrete 1 0 Upload Disclaimer for Downloading and Uploading software Please be informed that downloading and installing software from the Thrane amp Satellite selection Thrane web portal is at your own risk Thrane amp Thrane is not to be held liable for any possible damage with respect to downloading and installing ADMINISTRATION software to your SAILOR 500 FleetBroadband Pesca If you have problems or questions with respect to downloading software or uploading your terminal please be informed that you will have to contact the Thrane amp Thrane distributor from where the terminal was purchased or contact your local Thrane amp Thrane distributor SITE MAP Please be advised that you will not be able to contact Thrane amp Thrane for end use
18. prefixes special purpose 46 profiles for data transmission 139 properties antenna 86 system 66 Proxy server disabling 58 PUK code 27 29 63 Q quality of voice 39 Quick dial 42 R radiation iii 197 Index redial 45 registering on the BGAN network 30 remote on off 22 S safety summary iii satellite selecting 131 view selected 66 sent messages resending forwarding or deleting 81 viewing status 81 serial number 66 services limitations 16 supplementary 92 supported by BGAN 14 services and interfaces combinations 17 Short dial 42 show number 101 SIM lock 16 SMS in web interface forwarding 83 opening 83 receiving 82 replying to 83 sending 81 SMS service number 85 software uploading 126 viewing version 66 spare parts 156 Standard data 52 activating 54 69 definition 52 198 status methods for signaling 165 ongoing calls and data sessions 70 viewing 65 Streaming data 52 activating 53 definition 52 supplementary services setting up 92 supported 15 using 47 support contact information 153 T telephone interface local numbers 45 setting call type 91 tools for setting up the terminal 35 total usage viewing 70 76 traffic flow filters 143 transferring a call 49 troubleshooting guide 159 typography used in this manual viii U uploading software 126 usage counter 70 76 clearing 138 user interfaces 35 V version of
19. v t S Nn Chapter 4 Using the web interface 3 Type in the message in the Write new message field If the message text is too long for one SMS the message is sent as two or more SMS messages The field below the message field shows the number of SMS messages used to send the message Type in the phone number in the Recipient field Remember 00 and country code e g 00 45 to call Denmark or 00 1 to call USA Select whether or not you want Delivery notification for this SMS message If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent You can set up delivery notification generally for all SMS messages This setting is used by default when you send a message For further information see Configuring message settings on page 84 Click Send The message is now sent and moved to the Sent folder Options for messages in the Outbox 80 Messages in the Outbox are messages that have not been sent e g because the terminal was not online when you attempted to send the messages To access the Outbox click MESSAGES gt Outbox from the navigation pane You have the following options for messages in the Outbox When the terminal is online click Resend next to the message you want to send When the Write message page opens click Send The terminal now attempts to send the message again To make sure the message has been sent look in the Sent
20. 00249 sensor error danger of terminal Contact overheating your distributor 00260 System error The terminal cannot Contact your to 00269 communicate onthe distributor satellite network 00270to Voice module Voice services Contact your 00279 error cannot be accessed distributor by the terminal 00280 Ethernet The Ethernet Contact your to module error interface on the distributor 00289 terminal cannot be Status signaling 171 D T fa Nn A 2 S 2 ke Chapter 5 Troubleshooting ID Event Text Explanation Remedy 00300 GPS module The GPS module is Contact your to error out of function The distributor 00309 terminal cannot obtain a valid GPS position 00330to ISDN failure The ISDN interface Contact your 00339 on the terminal distributor cannot be used 00340to 2 wire failure The Phone Fax Contact your 00349 interface of the distributor terminal cannot be used 00350 AD9864 Internal errorinthe Contact your to 00359 calibration receiving part of the distributor if the data error terminal problem persists 00360 No antenna The terminal cannot 1 Check antenna to 00369 found communicate with cable between i antenna terminal and antenna 2 Reboot the terminal 01000to Low Low ambient Move the terminal 01009 temperature temperature is to a warmer warning causing the location performance of the terminal to h For information on degra
21. BOOK 2 0502 New Not active MESSAGES 3 0503 New Not active CALLS v P 4 0504 New Not active SETTINGS 5 0505 New Not active rs LAN 6 0506 New Not active wu Phone Fax 7 0507 New Not active 5 ISDN 8 0508 New Not active ce Common 9 0509 New Not active o IP handsets 10 0510 New Not active E a ealteetings it 0511 New Not active 5 Discrete 1 0 12 0512 New Not active aa 13 0513 New Not active 14 0514 New Not active Satellite selection a 15 0515 New Not active ADMINISTRATION 16 0516 New Not active HELPDESK SITE MAP 3 Next to the local number you wish to use click New 4 Enter the password you want for your IP handset Setting up the interfaces 105 Chapter 4 Using the web interface 106 5 Inthe IP handset use the display menu system to enter the local number and the password you just entered in the web interface Do as follows Enter the menu system and select SIP to get the list of profiles e Select the BGAN profile and select Options Select Edit View and change the user name and password Note that the user name is also the local number for the handset When the terminal and the handset have recognized each other a Configure link appears next to the handset in the IP handsets page of the web interface This link provides direct access to the built in web interface of the IP handset For further information refer to the user manual for the IP handset Setting up the interfaces Chapter 4
22. CALLS Retype new password SETTINGS Change ADMINISTRATION Configuration Call charges Save configuration to file Save Log handling Load configuration from file Browse Load ARLES Administrator logoff Traffic flow filters Logoff SIM Lock User permissions v v as a D 2 D v t S Nn HELPDESK SITE MAP 2 Type in the existing user name 3 Type in the new password and retype it on the next line 4 Click Change At the next logon the new password is required Administration 135 Chapter 4 Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type you can save your current configuration to a file which can then be loaded into the other terminal Do as follows 1 In the ADMINISTRATION page under Configuration click Save 2 Accept the default destination file name or type in the destination file name and location 3 Click OK The configuration is now saved to a file This file is used to load the configuration into another terminal See the next section Loading a configuration from a file 1 In the ADMINISTRATION page under Configuration click Load 2 Click Browse to browse to the file you want to import Then click Open 3 Click Load The new configuration is now loaded into your terminal Logging off administration If you have not entered anythi
23. IP Destination port range ead v 25s 2s 192 168 0 100 2s Bs SETTINGS LAN 0 0 fo Port forwarding 5 2 c pooo 2 Network devices m o fo 0 0 0 0 0 T Network classification mj Po oooo fo Network user groups m p a po ooo b h b Phone Fax r e j T Eaa T X b i ISDN m fo fo pooo fe p_i Common IP handsets E o 10 0 0 0 0 o fo Discrete 1 0 m o fo 0 0 0 0 o fo Upload Apply Cancel Satellite selection 2 Select Enabled to generally enable port forwarding 3 Type in the Incoming port range 4 Type in the Destination IP address which in this example is the IP address of the mail server 192 168 0 100 Setting up the interfaces 89 Chapter 4 Using the web interface 5 Type in the Destination port range 6 Repeat step 3 to step 5 to set up port forwarding to additional servers 7 In the Active column select which ports should have port forwarding activated 8 Click Apply You can now access the mail server from the Internet using the external IP address of the terminal Configuring the Phone Fax interface Do as follows 1 Select SETTINGS gt Phone Fax from the left navigation pane Thrane amp Thrane SIGNAL 0000000 PORT 1 DASHBOARD PHONE BOOK Incoming calls M standard M 3 1 kHz Audio MESSAGES Outgoing calls standard C 3 1 kHz Audio CALLS PORT 2 SETTINGS Incoming calls M standard M 3 1 kHz Audio LAN Outgoing calls standard 3 1 kHz Audio Phone Fax Apply Cance
24. If another primary profile is active you must stop it before you can start your new profile ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls PROFILES ON LAN Default group Start Standard Refresh v v J z S oS 2 D v te Ss D Nn I Bua If a primary profile is already active your new profile will not appear as a link but as plain text The active primary profile is displayed as a link with the text Stop lt name of profile gt Click this link first to stop the active profile Then click your new profile which is now displayed as a link Using the Dashboard 69 Chapter 4 Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions ONGOING CALLS is a list of calls that are currently active The list shows the call type and the time connected for each call ONGOING DATA SESSIONS is a list of data profiles that are currently active including the IP address that is assigned to each profile SESSIONS TOTAL lists the totals for each connection The list shows the time connected for voice and Streaming data and MB transferred for Standard data PROPERTIES Airtime provider Thrane amp Thrane SESSIONS TOTAL Standard voice inbound 00 19 08 GPS position Acquiring Standard voice outbound 00 11 35 Status Scanning 3 1 kHz audio inbound
25. In this chapter This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signaling It also lists available spare parts and accessories Getting support Overview If this manual does not provide the remedies to solve your problem you may want to contact your Airtime Provider or your local distributor Airtime support If you need assistance from your Airtime Provider please call the help desk To see the help desk number enter the web interface of your terminal and select HELP DESK This help desk number is either taken from the SIM card or entered manually If no number is available under HELP DESK check your Airtime subscription for a contact number a i Nn w z 3 2 System support If you need assistance with problems caused by the terminal or antenna please call a distributor in your area A list of certified partners and distributors is available on Thrane amp Thrane s web site www thrane com Select Maritime and select Distributors from the top menu bar 153 Chapter 5 Troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the terminal connect a computer enter the web interface and see the Software version field in the Dashboard Uploading software using the web interface You can upload software from the web interface If you have an Administrator user name and pa
26. No installation of software is required With the web interface you can access the same settings as with the IP handset and additionally e edit the phone book e view information on calls to from the terminal e view properties of the terminal and antenna e set up the interfaces of the terminal e upload software e set up user rights requires Administrator password e set up network user groups requires Administrator password For information on how to use the web interface see Using the web interface on page 57 General Services and interfaces Chapter 3 Operating the system The following table shows the possible combinations of services and interfaces and which types of equipment can be used Interface on the terminal Service Phone Fax LAN PoE ISDN Analog IP handset ISDN telephone telephone 3 1 kHz Audio G3 Fax machine G3 Fax machine Ss v 3 Computer with E analog modem Nn 5 Standard Analog IP handset ISDN telephone Voice telephone Data UDI G4 fax machine or RDI or computer with ISDN modem E Data Computer multi user s Nn Data Computer amp single user IP handset or SMS Computer with web interface Notes for SAILOR 250 FleetBroadband UDI data is not available In low elevations lt 20 3 1 kHz Audio is not available General 37 w o 4 a gt a w t mn D w sh Chapter 3 Operating t
27. PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card Entering the SIM PIN for the terminal 27 Chapter 2 Getting started Entering the PIN using the web interface To enter the PIN Do as follows 1 Ona computer connected to the terminal open your browser and enter the IP address of the terminal Refer to Using the web interface on page 57 The default IP address is 192 168 0 1 If your SIM card uses a PIN and the PIN has not yet been entered the web interface will open on the PIN page Thrane amp Thrane SIGNAL 0000000 Please enter PIN DASHBOARD PIN ox ADMINISTRATION P CC tnt ernet 2 Type in the PIN and click OK When the PIN is accepted the web interface opens the Dashboard and is ready for use If the PIN is not accepted see the next section Wrong PIN 28 Entering the SIM PIN for the terminal Chapter 2 Getting started Wrong PIN You have 3 attempts to enter the PIN in the web interface before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with your SIM card Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card gs D 6 Nn er Ez E wv Oo Entering the SIM PIN for the terminal 29
28. Using the web interface Setting up the IP handsets Do as follows 1 Select SETTINGS gt IP handset Thrane amp Thrane SIGNAL 0000000 Entry Number Handset password Actions Configure handset DASHBOARD 1 0501 os01 Edit Delete Configure PHONE BOOK 2 0502 New Not active MESSAGES 3 0503 New Not active CALLS 4 0504 New Not active SETTINGS 5 0505 New Not active ra 6 0506 New Not active Phone Fax 7 0507 New Not active ISDN 8 0508 New Not active Common 9 0509 New Not active o IP handsets 10 0510 New Not active Call settings 11 0511 New Not active w Discrete 1 0 12 0512 New Not active 13 0513 New Not active oe Upload 2 14 0514 New Not active wo Satellite selection 15 0515 New Not active ADMINISTRATION w 16 0516 New Not active lt HELPDESK ez SITE MAP i n 2 Select Edit next to a handset to change the password of the handset Remember that you must enter the same password as well as the local number user name in the IP handset 3 Select Delete next to a handset to delete it from the list When a handset is deleted from the list you can no longer access the terminal with this handset 4 Select Configure next to a handset to enter the built in web interface of the IP handset With the web interface of the IP handset you can access the internal settings of the IP handset For further information refer to the user manual for the IP handset Setting up the interfaces 107
29. computer to the terminal using the LAN interface For information on how to connect to the LAN interface see the installation manual To access the web interface an Internet browser must be installed on the computer 57 Chapter 4 Using the web interface Browser settings 58 If you are connecting your computer using the LAN interface the Proxy server settings in your browser must be disabled before accessing the web interface Most browsers support disabling of the Proxy server settings for one specific IP address so you can disable Proxy server settings for the web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely do as follows cK The following description is for Microsoft Internet Explorer If you are using a different browser the procedure may be different 1 In Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings Local Area Network LAN Settings me 7 xi m Automatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration Automatically detect settings J Use automatic configuration script Addres ESS M Proxy server j Use a proxy server For your LAN These settings will not apply to dial up or VPN connections i Address s fi 10 1 1 8 Port ar Advanced IV Bypass proxy server ko
30. default value is not saved in the configuration but is only valid until next reboot With the terminal running press and hold the Reset button for 30 seconds until the Power indicator on the terminal is flashing orange The terminal restores factory settings and reboots the system While the terminal is booting press and hold the Reset button For service use only The bootloader initiates software upload Refer to the installation manual for details Reset button Chapter 6 Conformity SAILOR 500 FleetBroadband CE R amp TTE The SAILOR 500 FleetBroadband is CE certified R amp TTE directive as stated in the Declaration of Conformity with R amp TTE Directive enclosed in copy on the next page gt iS 2 i oO 185 Thrane amp Thrane Thrane amp Thrane A S Declaration of Conformity with R amp TTE Directive The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999 5 EC concerning Radio amp Telecommunications Terminal Equipment Equipment included in this declaration TT 3740A SAILOR 500 FleetBroadband System TT 3052A SAILOR 500 FleetBroadband Antenna PN 403052A TT 3738A SAILOR FleetBroadband Terminal PN 403738A Equipment Applicability The SAILOR 500 FleetBroadband is a system that provides voice fax or high speed data communication through the Inmarsat satellite se
31. group SETTINGS Add LAN Changes to this page only take effect after reboot Port forwarding Network devices Network classification Network user groups Phone Fax v v As a J g 2 D v t S S Nn ISDN Common IP handsets X E E CI T TT Socal intranet 4 Connections are evaluated in the order they are listed The first entry and only the first entry that matches the properties of the connected device is applied meaning that the connection will be using the settings of the user group assigned to that entry The Default user group is always last so it is only used if none of the other entries match the properties of the connected device Managing LAN network users 123 Chapter 4 Using the web interface Definitions for network terms APN Access Point Name The APN is used by the network user to establish the connection to the required destination network This means that the terminal must know the APN in order to be able to connect to the destination network APNs are provided from the Airtime Provider They may also be defined on the SIM card Header compression The Header of a data packet contains control information belonging to that packet The information in the Header can take up a considerable amount of bandwidth In order to save bandwidth you can use Header Compression meaning you compress the header information leaving s
32. information refer to the Configuring sections for the interfaces in Chapter 4 Using the web interface General Operating the system Tools for setup and use Overview You can use the Thrane amp Thrane IP handset for viewing status using the phone book of the terminal and for entering the PIN but for enhanced use and for configuration of interfaces you need to connect a computer With a computer and a browser you can use the built in web interface to set up the terminal 35 Chapter 3 Operating the system The IP handset When you connect the Thrane amp Thrane IP handset to one of the LAN PoE connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal The IP handset includes the following items for the terminal e Viewing C No signal strength and status Ready Registering etc for the SAILOR FleetBroadband system e Viewing the IP address and software version of the terminal e Viewing the IP handset settings from the terminal e Entering the PIN and PUK for the terminal Inclusion of the SAILOR FleetBroadband phone book not editable in the IP handset Contacts For further information on the IP handset see the user manual for the IP handset The web interface of the terminal 36 The web interface is a built in web server for setting up and controlling the terminal using a connected computer with a browser
33. left navigation pane Thrane amp Thrane SIGNAL 0000000 SUPPORT DASHBOARD For help please contact Please enter support information here PHONE BOOK MESSAGES Generate diagnostic report to file Generate report CALLS SETTINGS ADMINISTRATION HELPDESK Event list Event log Self test GITF Map Wepre fg e S If the Help desk number is available on the SIM card the number is displayed as a link To change the number click the link change the number and click Apply If you need help with terminal or antenna related issues you should call your local distributor Help desk and diagnostic report Chapter 4 Using the web interface Generating a diagnostic report If you want to generate a diagnostic report do as follows 1 Click Generate report from the HELP DESK page In some browsers the file may open directly in your browser If it does choose File gt Save As to save the file 2 Choose a location for the file and save it The diagnostic report contains relevant information for troubleshooting Please enclose this file when you are reporting an error v v p J z 2 D v te S D Nn Help desk and diagnostic report 149 Chapter 4 Using the web interface Event logging and self test Viewing the Event list or the Event log Overview When an event is registered the web interface shows an event icon FAN in the i
34. local 46 making or receiving 42 missed received outgoing 77 redial 45 to the terminal 44 transferring 49 viewing ongoing 70 waiting indication 47 100 CE compliance 185 clearing logs 138 clearing usage counter 138 closed user group 102 common network settings 95 computer connecting to LAN 25 configuration exporting to file 136 importing from file 136 ISDN 92 LAN 87 conformity 185 connecting to the BGAN network 30 connector panel 20 contact information 153 coverage Inmarsat BGAN system 12 D dashboard 65 195 Index data profiles 139 traffic flow filters 143 data sessions viewing ongoing 70 Declarations of Conformity 186 188 dialing prefixes 46 document number installation manual vii IP handset manual vii this manual i E Ethernet interface setting up 87 events in LED panel 170 list of active 150 exporting configuration 136 F fax sending or receiving 50 features overview 3 forwarding calls 98 H help desk number 148 changing in web interface 148 holding a call 48 ignition function 22 IMEI number 66 196 importing configuration 136 Inbox for SMS messages replying forwarding or deleting 83 indicator functions 166 installation manual document number vii interfaces and services combinations 17 internal calls 46 Internet connection 25 IP address external setting up 116 for connected device 119 for web interface
35. on the terminalis a Standard data connection If you want to set up a Streaming connection select a Streaming profile when setting up your network user group See Managing LAN network users on page 111 To start or stop a Streaming session on the LAN interface do as follows 1 Access the web interface 2 In the Dashboard locate the field STREAMING PROFILES ON LAN Using a computer 53 Chapter 3 Operating the system 3 Click the Start or Stop link of the relevant Streaming profile Note If another primary profile is active you must stop it before you can start your new profile When running a Streaming session you are charged for the time you are connected A started Streaming session will stay active until you stop it For further information see Using profiles on page 139 and Setting up the network user groups on page 113 Working with network groups The LAN users of the SAILOR FleetBroadband system can be organized in network user groups with different setup and different access rights Users can only see and start stop profiles configured for their own network user group Using the built in web interface with an Administrator password you can configure the network user groups and network devices For further information see Managing LAN network users on page 111 54 Using a computer Chapter 3 Operating the system Using the IP handset You can use the Thrane amp Thrane IP handset as user interfac
36. rate values you typed in may be rounded off because only certain values are allowed Administration 141 Chapter 4 Using the web interface 142 10 1 12 In the Delivery order row select from the scroll list whether or not data should be delivered in the same order it was sent Yes means the data packets are delivered in the same order they were sent In the Maximum SDU size byte row type in the maximum allowed packet size in Bytes rounded off to nearest 10 The maximum packet size possible is 1520 In the Delivery of erroneous SDUs row select one of the following from the list e Yes means packets are allowed to contain errors This setting is suitable for delay sensitive transmission because the need for retransmission is limited The SDU Error settings in step 8 and step 9 will apply e No means packets are not allowed to contain errors and the SDU Error setting in step 8 will not be applied This setting is suitable where error free transmission is important and delays are accepted No detect means that errors will not be detected and the SDU Error setting in step 8 will not be applied If you selected Yes in step 7 select from the SDU error ratio drop down list the fraction of a packet allowed to be lost or erroneous Select from the Residual bit error ratio drop down list the undetected bit error ratio of a packet If no error detection is requested Residual bit error ratio indicates the bit error r
37. services Overview Note 4 The terminal must be registered on the BGAN network before you can set up the call services in the web interface In the web interface you can set up the following supplementary services e Call forwarding e Call barring e Call waiting e Line identification e Closed user group Note that depending on the network some of these call service settings may prevent others from being activated The settings apply for all connected devices using a circuit switched service vw v J z 2 D v te SI D Nn Setting up the interfaces 97 Chapter 4 Using the web interface Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number Do as follows 1 Select SETTINGS gt Common gt Call forward from the left navigation pane Thrane amp Thrane SIGNAL 0000000 DASHEDARD Read current settings Ok PHONE BOOK MESSAGES STANDARD VOICE CALLS Forward all calls I Enabled SETTINGS Forward when busy M Enabled 004539558800 LAN i Forward if not reachable V Enabled 004539558800 Phone Fax Forward if no reply Enabled 004539558800 when unanswered in 20 Sec ISDN 3 1 KHZ AUDIO Forward all calls Cenbled C S iee Forward when busy I enabled cah wana Forward if not reachable Enabled Line identification Forward if no reply I Enabled when unanswered in 20 Sec Closed user group DATA ISDN IP handsets For
38. software 66 voice mail number viewing 85 voice quality 39 setting for IP handsets 108 setting for ISDN 92 setting for Phone Fax interface 91 Ww waiting calls 47 100 web interface accessing 57 browser settings 58 definition 57 navigating 62 Index 199 Index 200
39. terminal e g from a mobile phone using one of the mobile numbers for voice Dial lt Mobile number gt The first part of the mobile number is always 870 which is the country code for the BGAN system If the mobile numbers are listed in the web interface you can look them up as follows Select PHONE BOOK gt Mobile numbers If the mobile numbers are not listed in the web interface refer to your airtime subscription Note 4 There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Handling SMS messages 81 Chapter 4 Using the web interface Receiving a message 82 If a message has arrived the icon bar at the top of the web interface shows an unopened envelope Click the envelope to see the new message s Otherwise to see new messages click MESSAGES from the left navigation pane The page shows new incoming messages K The terminal does not accept more than 100 incoming messages including read and unread messages If you have received 100 messages you have to delete some of them in order to free space for new messages Otherwise the new messages are rejected If the message is not an SMS message but information of voice mail call your voice mail service number to hear the voice mail To find your voice mail number select MESSAGES gt Message settings from the left navigation pane and locate the Voice mail number Note that the voice mail number is only shown if it is available o
40. used below see Definitions for network terms on page 124 Do as follows 1 Select SETTINGS gt Network user groups When you are prompted enter the Administrator user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane SIGNAL D000000 NETWORK USER GROUPS DASHBOARD Internet Automatic PHONE BOOK Name eh connection activation MESSAGES Group 0 Enabled Router mode Enabled CALLS Group 1 Disabled Router mode Enabled SETTINGS Group 2 Disabled Bridge mode Enabled LAN Group 3 Disabled Router mode Enabled Group 4 Disabled Router mode Enabled Port forwarding D Group 5 Disabled Router mode Enabled Network devices Group 6 Disabled Router mode Enabled Network classification Group 7 Disabled Router mode Enabled Network user groups Group 8 Disabled No internet access Enabled Phone Fax A Group 9 Disabled Router mode Enabled mon Default group Enabled Router mode Enabled Common IP handsets 114 Managing LAN network users Chapter 4 Using the web interface 2 Click Edit next to the user group you want to set up SIGNAL 0000000 NETW ROUP DASHBOARD Be Sa Name Group 0 PHONE BOOK Status Enabled Disabled MESSAGES Internet connection Router mode CALLS 3 Changes to Status and Internet connection only take effect after reboot SETTINGS TCP IP LAN Dynamic IP address Port forwarding 7 C Static IP address q J 4 Network devices
41. which is found in the first column of the phone book in the web interface See Short dial on page 73 Simply dial 00 lt Short Dial gt followed by or off hook key Example To call entry number 4 in the phone book dial 004 followed by or off hook key e Manual Dial To make a call dial 00 lt country code gt lt phone number gt followed by or off hook key Example To call Thrane amp Thrane in Denmark 45 39558800 from an analog or ISDN phone dial 00 45 39558800 e Call from phone book or call log only IP handset e Enter the phone book of the IP handset scroll to the wanted number and press the off hook key or e press the off hook key from the main screen to display the latest calls in the call log Then scroll to the wanted number and press the off hook key again Note that this is the call log of the IP handset not of the terminal 42 Using a phone or fax machine Chapter 3 Operating the system If there was an error establishing the connection refer to the Troubleshooting Guide on page 159 If you are using the IP handset the handset may show an error message Depending on the type of error the web interface may also show an error message See Viewing the Event list or the Event log on page 150 Receiving a call To be able to receive a call the phone must be connected to the relevant interface on the terminal By default all devices connected to the Phone Fax interface the ISDN interface or the L
42. 09 30 00 Satellite selection Auto 3 1 kHz audio outbound 00 16 00 Unit serial number 05744519 Standard data 8 00 MB Software version 01 01 Streaming 32 kbps 00 00 00 Local IP address 192 168 0 1 Streaming 64 kbps 00 00 00 IMEI number 35871200 000019 8 Streaming 128 kbps 19 08 00 MAC address 00 11 CF 01 12 B4 Streaming 256 kbps 00 00 00 Antenna FBB55 Sky scan ONGOING DATA SESSIONS No active data sessions STREAMING PROFILES ON LAN No streaming profiles defined Refresh ONGOING CALLS No active calls Using the Dashboard The counters show totals for connections since the counters were last cleared Chapter 4 Using the web interface Using the phone book General usage Overview In the phone book you can e Look up phone numbers e Look up short dial numbers for easy dialing from a handset e Modify or delete existing names and phone numbers or enter new names and phone numbers w v As D g 2 D Ss co t S S Nn Using the phone book 71 Chapter 4 Using the web interface Accessing the phone book To access the phone book select PHONE BOOK from the left navigation pane Thrane amp Thrane SIGNAL O000000 DASHBOARD Entryv Namev Numberv Actions PHONE BOOK 1 Mr Jones 004539558800 Edit Delete Mobile numbers Mrs Smith 004539558888 Edit Delete MESSAGES e CALLS e SETTINGS ADMINISTRATION HELPDESK SITE MAP Delete all entries in ph
43. 1 kHz Audio 4 LAN Local Area Network ports with Power over Ethernet PoE for computers e hubs IP handsets etc 2 Standard Phone Fax ports for standard phones fax machines or analog modems 1 Euro ISDN port for ISDN phones or for SAILOR 500 FleetBroadband only G4 fax or ISDN modem m 1L Band output for connecting a broadcast receiver for maritime data 1 multi purpose 1 0 connector with 5 configurable inputs outputs 1SIM slot for your BGAN SIM card Integral DHCP NAT router Built in web interface allowing you to manage your phone book messages and calls and customize the terminal to your specific needs Input power 10 5 32 V DC 14 A 5 5 A CE certified Features and interfaces 3 Chapter 1 Introduction Main units SAILOR 500 SAILOR 250 FleetBroadband The main difference between the SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband system lies in the antenna SAILOR 500 FleetBroadband uses the TT 3052A antenna which is a maritime BGAN Class 8 antenna This antenna is larger and provides more bandwidth than the TT 3050A antenna used for the SAILOR 250 FleetBroadband system SAILOR 250 FleetBroadband uses the TT 3050A antenna which is a medium size maritime BGAN Class 9 antenna The SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband system basically use the same type of terminal except that the SAILOR 500 FleetBroadband offers a few more features th
44. 168 11 5 00 18 F8 09 09 04 device 5 Add Upload 192 168 11 6 00 18 F8 09 BF 07 device 6 Add Satellite selection 192 168 11 7 00 18 F8 09 BF 05 device 7 Add ADMINISTRATION 192 168 11 8 00 18 F8 09 B8 07 device 8 Add eee 192 168 11 9 00 18 F8 09 BF 03 device 9 Add 3 Click Add next to a network device you want to use or type in the MAC address manually at the top of the page Note 4 If you leave a field empty it is the same as a wild card and it will be shown as an Asterisk in the Network classification table Unless you are using a Static IP address the IP address field should always be left empty 4 Select the LAN port and Network user group you want to associate with the device Network user groups are created and defined in the Network user group page See Setting up the network user groups on page 113 5 Click Apply 122 Managing LAN network users Chapter 4 Using the web interface Removing an entry in the network classification table In the network classification table click Delete next to the entry you want to delete Changing the priority in the network classification table To change the priority of an entry click the up or down arrow next to the entry Thrane amp Thrane NETWORK CLASSIFICATION TABLE DASHBOARD MAC address IP address LAN port Network user group PHONE BOOK 3 Group 0 wv Edit Delete MESSAGES 2 Group 0 a Edit Delete CALLS Default
45. 4 m 403722A option 943 Antenna cable RG214 U 50 m 403722A option 947 E E Antenna cable S 10162 B 11 92 m 403722A option 955 e DC cable 6 m 403722A option 009 z Cable support Item Part number Basic cable support kit 673738A Extended cable support kit 403738A option 940 Part numbers 157 Chapter 5 Troubleshooting a Included in the basic package for both SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband SAILOR 250 FleetBroadband mast mount kit The mast mount kit interfaces to a 11 2 tube OD 48 3 mm absolute maximum OD 52 mm Item Part number Mast mount kit 403742A 920 158 Part numbers Troubleshooting guide Chapter 5 Troubleshooting The below table provides information on some of the problems that might occur including possible causes and remedies to solve the problems Problem Possible Cause Remedy No signal or weak signal from the BGAN The view to the satellite is blocked Make sure the antenna has a clear view in all directions See the installation manual for 1 0 interface of the terminal satellite details The antenna cable Check that both ends of the cable is not properly are connected properly according connected to the guidelines in the Installation manual Also check that no connectors are damaged The system is set Enter the web interface Select up to use one SETTINGS gt Satellite
46. 60 local setting up 88 local viewing 66 IP handset BGAN features 36 connecting 24 description 9 entering PIN 26 local numbers 45 manual vii setting call type 108 setting up 104 starting up 24 ISDN interface local numbers 45 setting up 92 LAN connecting a computer 25 managing network users 111 setting up interface 87 L Band interface enabling or disabling 86 LED functions 166 light indicator functions 166 limitations in services 16 line identification 101 local numbers assigned 45 local phone call 46 logs clearing 138 M MAC address 66 manual document number i matrix of services and interfaces 17 messages configuring outgoing 84 forwarding 83 opening in web interface 83 receiving in web interface 82 replying 83 sending 81 microwave radiation iii mobile numbers viewing and editing 75 navigation in web interface 62 network management 111 network terms definitions 124 0 Outbox for SMS messages resending or deleting messages 80 Index P phone local call 46 making calls 42 phone book 71 adding number 74 deleting all entries 74 deleting an entry 74 modifying an entry 74 phone numbers for terminal 75 Phone Fax interface local numbers 45 setting call type 91 PIN administration PIN 133 entering 26 entering in web interface 63 entering with a phone 26 entering with IP handset 26 port forwarding 89 powering the terminal 21
47. AN PoE interface will ring when one of the mobile numbers is called Note however that this depends on the call type settings Refer to Selecting the incoming call type on page 4 w Nn gt 7 wo ie gt mn oO w a Call log Information of missed calls is stored in the call log of the terminal You can view the call log in the web interface under CALLS For further information see Viewing the lists of calls on page 77 Using a phone or fax machine 43 Chapter 3 Operating the system Making a call to the terminal 44 To make a call to a phone connected to the terminal dial lt Mobile number gt is the prefix used in front of the country code for international calls Mobile number The first part of the mobile number is always 870 which is the country code for the BGAN system If the mobile numbers are listed in the web interface you can look them up as follows Connect a computer access the web interface and select PHONE BOOK gt Mobile numbers For further information see Viewing and editing the mobile numbers on page 75 If the mobile numbers are not available in the web interface refer to your airtime subscription Note There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Using a phone or fax machine Dialing functions Special purpose numbers Chapter 3 Operating the system There are a number of dialing functions available in th
48. NISTRATION Call charges Log handling Profiles Traffic flow filters SIM Lock User permissions HELPDESK SITE MAP ALLOW USERS TO Upload software Edit phone book Change phone settings Change LAN settings Change ISDN settings Change IP handset settings Change discrete I O settings Change supplementary services Change common settings Change general settings Perform self test ALLOW AT COMMANDS ON Changes to AT command permissions only take effect after reboot LAN interface Apply Cancel yes 2 For each item under ALLOW USERS TO select e yes to allow access or e no to block access to the settings Administration Chapter 4 Using the web interface 3 Under ALLOW AT COMMANDS ON select e yes to allow the use of AT commands on the LAN interface or e no to block the use of AT commands on the LAN interface Note that this setting does not take effect until the terminal is restarted 4 Click Apply The settings to which access is denied are now greyed out for the non Administrator user u v p J z oS 2 D v te Ss D Nn Administration 147 Chapter 4 Using the web interface Help desk and diagnostic report Accessing the Help desk 148 If you need help with airtime related issues you may call the Help desk By default the Help desk is the phone number for your Airtime Provider if it is available on the SIM card Select HELP DESK from the
49. R FleetBroadband system and you cannot solve it contact your distributor and return the unit for repair if necessary Status signaling 167 T fa Nn w ro 3 2 ke Chapter 5 Troubleshooting 168 Antenna indicator Behavior Meaning Steady green Tracking The antenna is ready for use Flashing green Please wait process in progress Slow flashing The antenna is starting up Rapid flashing Sky scan Orange Warning temporary malfunction User action is required Red Critical error Check the event log If the problem is in the SAILOR FleetBroadband system and you cannot solve it contact your distributor and return the unit for repair if necessary Message indicator Behavior Meaning Flashing green A new SMS message has arrived Off No new messages or the unit is off Status signaling Chapter 5 Troubleshooting LAN indicator functions LAN1 LAN2 LAN3 LAN4 Activity el Link Speed EE 7 i PoE ee Activity indicator Behavior Meaning Flashing green The LAN port is active Link Speed indicator Behavior Meaning Green Link speed is 100 Mbps mn Yellow Link speed is 10 Mbps off The link is down jo PoE indicator Behavior Meaning Green The terminal is supplying power to the LAN port Red The connected device requires more power than the
50. SAILOR SAILOR 500 250 FleetBroadband Thrane amp Thrane Thrane amp Thrane A S SAILOR 500 FleetBroadband SAILOR 250 FleetBroadband User manual Document number T198 125645 D Release date April 25 2008 Information in this document is subject to change without notice and does not represent a commitment on the part of Thrane amp Thrane A S We recommend downloading the latest version of the manual from the Thrane amp Thrane Extranet Copyright 2008 Thrane amp Thrane A S All rights reserved Trademark acknowledgements Thrane amp Thrane is a registered trademark of Thrane amp Thrane A S in the European Union and the United States SAILOR is a registered trademark of Thrane amp Thrane A S in the European Union the United States and other countries Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries Inmarsat is a registered trademark of International Maritime Satellite Organisation IMSO and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc Inmarsat s product names are trademarks or registered trademarks of Inmarsat Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners Company addresses www thrane com Denmark Denmark Company headquarters Thrane amp Thrane A S Thrane amp Thrane Aalborg A S Lundtoftegardsvej 93 D Porsvej 2 DK 2800 Kgs Lyn
51. The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999 5 EC concerning Radio amp Telecommunications Terminal Equipment Equipment included in this declaration TT 3742A SAILOR 250 FleetBroadband System TT 3050A SAILOR 250 FleetBroadband Antenna PN 403050A TT 3738A SAILOR FleetBroadband Terminal PN 403738A Equipment Applicability The SAILOR 250 FleetBroadband is a system that provides voice fax or high speed data communication through the Inmarsat satellite service world wide between a ship and any destination in the world Declaration The safety requirement with respect to the LVD directive 73 23 EC is met by conforming to the harmonized EU standard EN 60950 The protection requirement with respect to the EMC directive 89 336 EC is met by conforming to the harmonized EU standard EN 60945 Effective use of frequency spectrum is met by a conformity assessment by the National Telecom Agency Denmark Notified Body No 0170 on the basis of the harmonized EU standard ETSI EN 301 444 Manufacturer Thrane amp Thrane A S Lundtofteg rdsvej 93D DK 2800 Kgs Lyngby Denmark Porsvej 2 DK 9200 Aalborg SV Denmark Place and Date Kgs Lyngby 22 November 2007 fi a J 0170 MEZZA H4 DEA Walther Thygesen CEO Thrane amp Thrane A S Doc no 99 126559 A Page 1 of 1 J r panak Thrane amp Thrane A S Lundtoftegaardsvej 93 D DK 2800 Kys Lyngby Denmark
52. addresses for internal traffic and an assigned or static IP address for external traffic The built in NAT module in the terminal makes all necessary address translations between the local area traffic and the external traffic If more than one user is connected you must select a network user group with Router mode to use the NAT of the terminal v v p J i oS 2 D v te D se Nn Managing LAN network users 125 Chapter 4 Using the web interface Uploading software Introduction 126 You can upload software from your computer to the terminal without entering the PIN However if your SIM card requires a PIN and the PIN is not entered you must enter the Administration user name and password The web interface also offers the possibility of downloading the latest software version from the Internet to your computer The next pages describe how to upload software from your computer to the terminal and how to download software from the Internet to your computer Uploading software Chapter 4 Using the web interface Uploading software from your computer To upload software from your computer to the terminal do as follows 1 Download the new software as described in the next section or acquire the software from Thrane amp Thrane and save it on your computer 2 Open the web interface and do one of the following e Ifthe PIN has been accepted or a PIN is not required select SETTINGS
53. allowed Use this setting e g for IP handsets where an Internet connection is not required The external voice connection is still available this setting only affects communication over the Internet Select Dynamic IP address This is the IP address used externally on the satellite network If you want to use a Static IP address and your subscription allows it you must still leave this setting at Dynamic Then select SIM default in step 8 and type in the APN user name and password from your provider in step 9 Your terminal will then use the static IP address set up for your SIM card Note Typing in a static IP address is currently not supported by the BGAN network Set IP Header compression to Enabled or Disabled For information on IP Header compression see Header compression on page 124 Select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options e Common The APN is taken from the Common APN defined under SETTINGS gt Common Refer to Setting the common interface settings on page 95 Managing LAN network users 9 10 ll Chapter 4 Using the web interface SIM default The APN is taken from the SIM card If you want to use a static IP address on the external network select this option e
54. an the SAILOR 250 FleetBroadband See Features and interfaces on page 3 Units overview The SAILOR 500 FleetBroadband system TT 3740A includes the following main units TT 3052A SAILOR 500 FleetBroadband antenna e TT 3738A SAILOR FleetBroadband terminal e TT 3670A IP handset with cradle The SAILOR 250 FleetBroadband system TT 3742A includes the following main units e TT 3050A SAILOR 250 FleetBroadband antenna e TT 3738A SAILOR FleetBroadband terminal e TT 3670A IP handset with cradle 4 Main units Chapter 1 Introduction SAILOR FleetBroadband antennas SAILOR 500 FleetBroadband antenna The SAILOR 500 FleetBroadband system uses the TT 3052A antenna which is a maritime BGAN antenna The antenna contains all functions for satellite tracking including a GPS system A single coaxial cable carries all RF communication supply voltage and modem communication between the antenna and the terminal S e e gz e P For information on how to install the antenna refer to the installation manual SAILOR This antenna is larger and provides more bandwidth than the TT 3050A used for the SAILOR 250 FleetBroadband system Main units 5 Chapter 1 Introduction SAILOR 250 FleetBroadband antenna The SAILOR 250 FleetBroadband system uses the TT 3050A antenna which is a medium size maritime BGAN phased array antenna For information on how to install the antenna refer to the in
55. and assigned the local number 0501 and password 0501 For information on how to connect additional handsets see Connecting a new IP handset on page 105 Do as follows Connect the Thrane amp Thrane IP handset to one of the LAN PoE connectors on the terminal as described in the user manual for the handset The handset starts up automatically If your SIM card requires a PIN and the PIN has not yet been entered in the terminal you can enter the PIN from the BGAN menu of the IP handset To enter the PIN select BGAN gt Enter PIN from the handset menu system Note that this menu item is only available if the terminal is waiting for a PIN Then type in the Administrator user name and password followed by the PIN for the terminal For further information on the IP handset refer to the user manual for the handset Connecting the IP handset Chapter 2 Getting started Connecting a computer Before connecting to the LAN interface For the LAN interface to work without any further setup the connected computer must be set up to obtain an IP address and a DNS server address automatically gs D 6 Nn tez T E v Oo Connecting a computer to the LAN interface Do as follows 1 Power up your computer 2 Connect your LAN cable between the network connector on your computer and one of the LAN connectors on the terminal 3 When the computer and the terminal are ready check the connection e g by acces
56. apter 1 Introduction Ss e e gz e r Welcome Congratulations on the purchase of your SAILOR FleetBroadband system SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband are maritime broadband systems providing simultaneous high speed data and voice communication via satellite through the Broadband Global Area Network BGAN ae Chapter 1 Introduction Applications include Internet browsing E mail Phone and fax services Large file transfers Video conferencing and Streaming VPN Virtual Private Network access to corporate servers In this chapter This chapter introduces the SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband system and gives an overview of the physical units and their features and functions It also gives an overview of the BGAN system and services In this chapter Chapter 1 Introduction Features and interfaces The SAILOR FleetBroadband system offers the following features and interfaces c e 53 gzj Oo i Simultaneous voice and data communication over BGAN m Full duplex single or multi user up to SAILOR 500 FleetBroadband 432 kbps SAILOR 250 FleetBroadband 284 kbps Support for streaming IP at SAILOR 500 FleetBroadband 32 64 128 256 kbps SAILOR 250 FleetBroadband 32 64 128 kbps m ISDN service only SAILOR 500 FleetBroadband 64 kbps Voice Standard Voice 4 0 kbps or 3
57. as Upload RINGER OUTPUT Satellite selection 3 Incoming calls I Standard 3 1 kHz Audio M uDI RDI ADMINISTRATION HELPDESK MTree SITE MAP 4 Incoming calls I Standard I 3 1 kHz Audio M UDI 7 RDI Apply Cancel For each pin you want to use select Enabled For each pin select if the pin should be Active high or Active low If you are using the Ignition function and you want the terminal to stay on for a few minutes after the Ignition is switched off enter the number of minutes under DELAYED SHUTDOWN For further information on the Ignition function see Using the ignition system on page 22 If you are using a ringer output select the incoming call types that should activate the ringer under RINGER OUTPUT If you are using a Mute output select the incoming call types that should activate the Mute function under MUTE OUTPUT Click Apply Setting up the interfaces Chapter 4 Using the web interface Managing LAN network users Introduction The network management system The network management system divides the users of the SAILOR FleetBroadband terminal into network user groups Each network user group has a profile which determines how the users connect to the Inmarsat BGAN network The network user groups can allow or restrict certain services for different users For example you may want to define e one network user group for Bridge communication allowing both Standard and Streaming connections one netwo
58. as a link UAD If you have selected a Streaming connection as your primary profile the LAN interface will be running a Streaming connection until you stop it or disconnect the interface However if you select one or more secondary profiles you can set up your traffic flow filter so that it will only use the Streaming profile for certain types of traffic For information on setup of the network user groups see Managing LAN network users on page 111 For information on how to set up a profile see Using profiles on page 139 K You may have difficulties establishing the fastest Streaming connection if you are located close to the edges of the satellite beam 256 kbps Streaming on SAILOR 500 FleetBroadband and 128 kbps Streaming on SAILOR 250 FleetBroadband normally require an elevation angle of more than 15 degrees Using the Dashboard Chapter 4 Using the web interface Start stop Standard data on the LAN interface By default Standard data is always activated on the terminal If you only want Standard data to be activated when you have specifically enabled it you can disable automatic activation using the SETTINGS gt LAN gt Network user groups page When automatic activation is disabled in the Network user groups page you can manually start stop your Standard data profile from the Dashboard by clicking Start lt name of profile gt or Stop lt name of profile gt under PROFILES ON LAN at the bottom of the page Note
59. atio in the delivered packets In the Transfer delay ms row type in the delay in ms This is the delay from the time data is received in the terminal until it arrives at the receiving end e Ifthe Transfer delay is 500 ms error correction is disabled e If the Transfer delay is 4000 ms error correction is applied In the Traffic handling priority row select from the drop down list which priority this connection should have Click Apply The new profile is now added and can be selected from the lists of primary and secondary profiles when you set up your interfaces Administration Chapter 4 Using the web interface Using traffic flow filters What are traffic flow filters When more than one type of traffic is needed you must use both a primary and one or more secondary profiles For the Core network and the terminal to classify packets received from the external network into the proper profile you need a traffic flow filter A list of traffic flow filters consists of one to eight packet filters each identified by a unique packet filter identifier A packet filter also has an evaluation precedence index that is unique within all traffic flow filters associated with the profiles that share the same PDP Packet Data Protocol address Information of source destination type of service etc is combined in each packet filter in the list Purpose of the traffic flow filters The purpose of the traffic flow filters is to a
60. ation The SAILOR system does not accept the network as a valid BGAN network Restart the SAILOR system If the problem persists contact your distributor Status signaling 175 o T fa lt Nn w 2 S 2 ke Chapter 5 Troubleshooting the following reasons 1 Ground shorted 2 Power overload 3 Temperature overload ID Event Text Explanation Remedy 03500 2 wire 2 wire calibration to 03509 calibration failed on the failure Phone Fax interface because of 1 Common mode 1 Check the wires balance error to your phone or fax 2 The hook is off 2 Put the hook on 3 Wires are 3 Check the wires shorted to each other or shorted to ground 03600 2 wire The Phone Fax to 03609 operational interface fails to failure operate for one of 1 Check the wires 2 Wait until the event is cleared then try again 3 Wait until the event is cleared then try again 176 Status signaling Chapter 5 Troubleshooting ID Event Text Explanation Remedy 08002 One or more The power supply to Ensure a stable ports has PoE the terminal has power supply to the disabled due dropped critically terminal to power PoE is disabled to limitations ensure enough power to the antenna 08008 Antenna The antenna voltage Check the cable to exceeds is either too high or the antenna oe aloi Contact your Sama distributor if
61. bles the unit to handle the long delays Sending a fax message from the terminal K If the default setting in the web interface is not 3 1 kHz Audio you can dial 2 before the number to force the connection to use 3 1 kHz Audio For further information see Overriding the default outgoing call type on page 40 The fax machine must be connected to the Phone Fax interface or the ISDN interface of the terminal Refer to the installation manual 3 1 kHz Audio must be used for an analog fax machine Refer to Selecting the default outgoing call type on page 39 UDI must be used for an ISDN G4 fax machine Note that this is not possible in a SAILOR 250 FleetBroadband system Refer to Configuring the ISDN interface on page 92 To send a fax from a fax machine connected to the terminal dial 00 lt country code gt lt phone number gt Example To send a fax to Thrane amp Thrane in Denmark 45 39558888 dial 00 45 39558888 50 Using a phone or fax machine Chapter 3 Operating the system Sending a fax message to the terminal To send a fax message to the terminal dial lt Mobile number gt e is the prefix used in front of the country code for international calls e Mobile number The first part of the mobile number is always 870 which is the country code for the BGAN system Use the 3 1 kHz mobile number if you are calling a G3 fax and the UDI number if you are calling an ISDN G4 fax connected to the terminal I
62. changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages The SMS service center number is stored on the SIM card e To see the SMS service center number select MESSAGES gt Message settings from the left navigation pane To change the number click Edit next to SMS service center change the number and click Save Then click Apply to apply all changes in the page The SMS service center number is provided from your Airtime Provider Viewing the Voice mail number The Voice mail number is the number you call to hear your incoming voice mails c gt The Voice mail number is only listed if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription To see the Voice mail number select MESSAGES gt Message settings from the left navigation pane The Voice mail number field shows the Voice mail number v v p J z oS 2 D v te S D lt Nn Handling SMS messages 85 Chapter 4 Using the web interface Setting up the interfaces The SETTINGS page Antenna properties The SETTINGS page shows properties of the connected antenna and contains a field for enabling or disabling the L Band interface on the terminal To access the SETTINGS page select SETTINGS from the left navigation pane Thrane amp Thrane SIGNAL 0000000 ANTENNA DASHBOARD Ante
63. con bar as long as the event is active The Event list only shows events that are currently active whereas the Event log shows the history of events that have occurred Event list 150 To view the event list click the event icon from the icon bar at the top of the web interface or select HELPDESK gt Event list from the left navigation pane Thrane amp Thrane HEEDOOO A First reported ID Unit Severity Text DASHBOARD Fri Jun 15 12 43 50 2007 00101 0 Terminal ERROR System data damaged PHONE BOOK Fri Jun 15 12 08 20 2007 00104 0 Terminal ERROR System data damaged MESSAGES Fri Jun 15 11 53 24 2007 03100 0 Terminal ERROR anena cablejlossicalibration CALLS SETTINGS ADMINISTRATION HELPDESK Event list Event log Self test SITE MAP afd E inteme 4 The Event list page shows a detailed list of active events including the time of the first occurrence ID and severity of the event message and a short text describing the error For more information on the event messages refer to Event messages on page 170 Event logging and self test Chapter 4 Using the web interface Event log To view the Event log select HELPDESK gt Event log from the left navigation pane The Event log shows the same information as the Event list but also includes events that occurred in the past and are no longer active Additionally it lists events of informational character de
64. csssseeeseeeeeees 24 Connecting a computer sceeesseecssseseescesecessseeeseeeseenes 25 Entering the SIM PIN for the terminal cscseseeseeees 26 Registering on the BGAN network cccsesseeeeseeseeeeeees 30 Making the first call ccesssssscsssessssscssesssesecsssssesrseeeees 32 What s NEXU cys ecedeiass cseencescicasencenndecssassondeatencedsecrsecvseenatan 33 Operating the system Tn this Chapter ascsssess texcsaecistcateessctevetessveedensts lsvld leadesdccien 35 Table of Contents Chapter 4 Chapter 5 General era rrap n re neare raa kean EERE Enesa ESERE 35 Using a phone or fax machine cesccscessesceesesesseeseeeees 38 USING a computer ceeseeeessesecssessesscesesseseecessseeereeaeenees 52 Using the IP handset ccscsccsssseescscssssseserssseseeeseeeees 55 Whats NeXT sie secvecvenssaceesechastseuawlansdeateivezaavsdeveencavstesreduess 55 Using the web interface Tih this Chapter sscscasecessace shee ssedsdeenesatsasieecasdessstedentesasecensees 57 TMtrODUCTION cccrsecsessecssescenctccescstescsecsnesectcescosnestaanstsensteetes 57 Entering the SIM PIN in the web interface sesccseeees 63 Using the Dashboard cccscsscsssssesscssesssssecsssseeseeessenees 65 Using the phone book c csesessssseescesessseseceeseseseeesseeees 71 Using the Call log ccsccsesssessesssssssessesssseecsssseeseeeseeenes 76 Handling SMS Messages c cscsssssccesssce
65. ction several users can share the data connection simultaneously This type of connection is ideal for TCP IP traffic such as e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming data connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is 52 Using a computer Chapter 3 Operating the system ideal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge Note For optimum performance it is important that you select the right traffic class when defining profiles for your connection You can set up various types of connection using the profiles and traffic flow filters For further information see Using profiles on page 139 and Using traffic flow filters on page 143 Setting up and activating a Streaming connection w The SAILOR 250 FleetBroadband system supports 32 64 and 128 kbps K Streaming g The SAILOR 500 FleetBroadband system supports 32 64 128 and 256 kbps Streaming T a K You may have difficulties establishing the fastest Streaming connection if you are located close to the edges of the satellite beam 256 kbps Streaming on SAILOR 500 FleetBroadband and 128 kbps Streaming on SAILOR 250 FleetBroadband normally require an elevation angle of more than 15 degrees By default any data connection
66. d Disabled MESSAGES Local IP address i92 res fo E CALLS Netmask ss J255 J2ss fo SETTINGS Apply Cancel LAN Port forwarding Network devices Network classification Network user groups Phone Fax a lie il eal ee ee At DHCP status select Enabled recommended or Disabled e Ifyou select Enabled the terminal assigns dynamic IP addresses to devices connected to the terminal e If you select Disabled you need to set up a static IP address in the connected device Type in the Local IP address and the Netmask The Local IP address is the IP address used for accessing the web interface Click Apply Setting up the interfaces Chapter 4 Using the web interface Port forwarding Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode Without port forwarding it would not be possible to contact the server from the internet For information on how to set the terminal in Router mode see Setting up the network user groups on page 113 The following example shows how to allow internet access to a mail server smtp connected to the terminal The mail server in this example has the IP address 192 168 0 100 1 Select LAN gt Port forwarding in the left navigation pane Thrane amp Thrane w v SIGNAL 000000 g w c PEATE PORT FORWARDING 2 TUONE aoe Port forwarding Enabled Disabled wv MESSAGES Active Incoming port range Destination
67. d Subscribed above this setting will not be used 5 Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up Note that if you selected Subscribed above this setting will not be used 6 Click Apply u v p J z oS 2 D v te Ss D Nn Setting up the interfaces 103 Chapter 4 Using the web interface Managing IP handsets Overview 104 The terminal has 4 LAN PoE connectors for connection of IP handsets or other IP equipment You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets The SAILOR FleetBroadband terminal supports connection of up to 16 handsets Each handset must have a local number in the range 0501 to 0516 as well as a unique password Setting up the interfaces Chapter 4 Using the web interface Connecting a new IP handset Note 4 The first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501 To connect a new IP handset do as follows 1 Connect the IP handset to one of the LAN ports of the terminal 2 In the web interface select SETTINGS gt IP handset Thrane amp Thrane SIGNAL OO00000 Entry Number Handset password Actions Configure handset DASHBOARD 1 0501 0501 Edit Delete Confiqure PHONE
68. d data Background is best suited for TCP IP applications and Streaming data is best suited for UDP traffic e g live video or audio You may select one of the following e Conversational is real time two way conversation It is primarily used for voice over IP and video conferencing Streaming is real time one way communication It is primarily used for video and audio e Interactive is two way communication not real time It is used for communication that is not very delay sensitive such as web browsing data base retrieval and server access Examples of machines interaction with remote equipment are polling for measurement records and automatic data base enquiries tele machines e Background is used for data which is not delay sensitive such as E mails SMS download of databases and reception of measurement records v v p J i oS 2 D v te S D a Nn 4 Type in the bit rates in kbps in the following rows Note 4 For SAILOR 250 FleetBroadband the maximum allowed bit rate is 128 kbps e Maximum bit rate ul kbps is the maximum upload bit rate allowed for this profile e Maximum bit rate dl kbps is the maximum download bit rate allowed for this profile e Guaranteed bit rate ul kbps is the guaranteed upload bit rate needed for this profile e Guaranteed bit rate dl kbps is the guaranteed download bit rate needed for this profile K When you click Apply the bit
69. ded or halted ament Ea temperature limits see the installation manual 172 Status signaling Chapter 5 Troubleshooting ID Event Text Explanation Remedy 01100 to High High ambient Move the terminal 01109 temperature temperature is to a cooler location ere eausiug ihe For information on performance of the ambient terminal to be pau d araded or halted temperature limits g see the installation manual 01110 to Temperature Critically high Move the terminal 01119 too high temperature is to a cooler location yorLeTeet eee me For information on terminal to shut ambient down ee temperature limits see the installation manual Contact your distributor if the problem persists 01300to No GPS fix The GPS receiver Make sure the view 01309 has notyet achieved to the GPS satellites position fix is not blocked Note that in some cases it may take up to 10 minutes to obtain GPS fix 01400to Satellite The SAILOR system Make sure the 01409 signal lost no longer receivesa_ antenna has a clear signal from the satellite view to the satellite Status signaling 173 T fa Nn w 2 S 2 ke Chapter 5 Troubleshooting ID Event Text Explanation Remedy 01500to SIM card No SIM card is Insert SIM card 01509 missing fale in the SIM If the SIM card is ae already inserted try removing and reinserting it 01600to SOS calls o
70. dle The IP cradle serves as a holder for the IP handset The cradle connects to the coil cord from the handset and using an Ethernet cable to the terminal 10 Main units Chapter 1 Introduction The Inmarsat BGAN system What is BGAN e e e The Broadband Global Area Network BGAN is a mobile satellite service that offers high speed data up to 492 kbps and voice telephony BGAN enables users to access e mail corporate networks and the Internet transfer files and make telephone calls The Inmarsat FleetBroadband service FleetBroadband is a maritime communications service offered in the BGAN system Based on 3G standards FleetBroadband provides cost effective broadband data and voice simultaneously The Inmarsat BGAN system 11 Chapter 1 Introduction Coverage The Inmarsat BGAN services are based on geostationary satellites situated above the equator Each satellite covers a certain area footprint The coverage map below shows the footprints of the BGAN system PW i 4 satellite F1 7 I 4 satellite F2 I 4 satellite F3 Launch planned for 2008 Note 4 The map depicts Inmarsat s expectations of coverage but does not represent a guarantee of service The availability of service at the edge of coverage areas fluctuates depending on various conditions The launch of the F3 satellite POR is planned for 2008 Noted Certain FleetBroadband services are not a
71. e When the web interface opens the title bar shows the name of the product Note 4 If no antenna is connected the web interface will assume that the system is a SAILOR 500 FleetBroadband system The web interface consists of the following sections Title bar Icon bar Contents section Thrane amp Thrane SAILOR 500 FleetBroadband Microsoft Internet Explorer Va 15 x File Edit View Favorites Address http 192 168 0 1 Status O aa gt field Thrane amp Thrane SIGNAL 0000000 PROPERTIES SESSIORS TOTAL DASHBOARD Airtime provider Thrane amp Thrane Standard voice inbound 00 19 08 PHONE BOOK Navigation MESSAGES GPS position Acquiring Standard voice outbound 00 11 35 CALLS Status Scanning 3 1 kHz audio inbound 09 30 00 pane SETTINGS Satellite selection Auto 3 1 kHz audio outbound 00 16 00 ADMINISTRATION Unit serial number 05744519 Standard data 8 00 MB HELPDESK Software version 01 01 Streaming 32 kbps 00 00 00 SITE MAP Local IP address 192 168 0 1 Streaming 64 kbps 00 00 00 IMEI number 35871200 000019 8 19 08 00 Streaming 128 kbps MAC address 00 11 CF 01 12 B4 Streaming 256 kbps 00 00 00 Antenna FBBSS Sky scan ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls STREAMING PROFILES ON LAN No stream
72. e for the SAILOR FleetBroadband system as well as for making calls or sending SMS messages The IP handset has a dedicated menu for the SAILOR FleetBroadband system For information on how to start up the IP handset see Connecting the IP handset on page 24 For further information on how to use the IP handset refer to the IP Handset User Manual What s next w Nn gt 7 wo is nan i oO w a This chapter has described the basics of how to use the SAILOR FleetBroadband system The following chapter Using the web interface describes how to use the built in web interface for setting up and using the system Using the IP handset 55 Chapter 3 Operating the system 56 What s next Chapter 4 Using the web interface In this chapter This chapter describes how to use the web interface to operate set up and configure your SAILOR FleetBroadband system Introduction The web interface What is the web interface The web interface is built into the terminal and is used for operating setting up and configuring the system v v As D g 2 D Ss v S S Nn You can access the web interface from a computer with a standard Internet browser Internet Explorer 6 0 Mozilla Firefox 1 0 and Apple Safari 2 0 were tested successfully with the web interface You may be able to use other browser versions as well Connecting Connect your
73. e phone number will force the connection to use 3 1 kHz Audio 31 before the phone number will hide the callers phone number to the recipient e 31 before the phone number will show the callers phone number to the recipient where it would otherwise be hidden e g because the number is an ex directory number e Ris used during a call to indicate that the following key presses should activate a supplementary services function The supplementary services functions supported by the terminal are described in the subsequent sections Making local phone calls You can make local calls between various phones connected to the terminal Local phone numbers always start with 0 For an overview of the numbers see Special purpose numbers on page 45 To make a local call dial lt local number gt followed by or off hook key Local numbers of analog phones ISDN phones and IP handsets are assigned according to the table in Special purpose numbers on page 45 Note that if you are using local numbers for ISDN devices the numbers must be programmed in the devices For further information refer to the documentation for your ISDN device 46 Using a phone or fax machine Chapter 3 Operating the system Handling waiting calls Note 4 The phone must have an R key to be able to use these functions During a call if a second party attempts to make contact with you you may hear a Call Waiting indication The Call Waiting indication is tw
74. e remote switch is off is max 2 mA For further information on the remote on off function refer to the installation manual for the SAILOR FleetBroadband systems Power up completed When the terminal is switched on the Power indicator in the LED panel of the terminal lights green oS D 6 Nn er T E v Oo Power Terminal Antenna Message LAN1 LAN2 LAN3 LAN4 Activity DO e Lin Speed a a aaa a PoE rel SAILOR You can now access the terminal settings but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network This normally requires that you enter a SIM PIN For further information see Entering the SIM PIN for the terminal on page 26 and Registering on the BGAN network on page 30 To switch off the terminal tip the Power switch back It takes 5 to 10 seconds to power down the terminal Alternatively use the ignition or remote on off function described above Starting up the terminal 23 Chapter 2 Getting started Connecting the IP handset Power supply The Thrane amp Thrane IP handset is powered from the LAN interface using Power over Ethernet Starting up the IP handset 24 The following procedure is for the Thrane amp Thrane IP handset The procedure may be different for another type of IP handset Note 4 The first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal
75. e terminal The following list shows the allocated special purpose numbers for the terminal Number Function 0 followed by or off hook key Redial last called number on this interface 00 followed by or off hook key Redial last answered call on this interface Note If the last answered number is an unlisted number you will not be allowed to dial back 00 followed by one of the numbers 1 199 and or off hook key Short dial phone numbers in phone book 0300 followed by or off hook key Local call broadcast to both analog phones 0 followed by one of the numbers 301 302 and or off hook key Local call to analog phone 0400 followed by or off hook key Local call broadcast to all ISDN phones 0 followed by one of the numbers 401 402 and or off hook key Local call to ISDN phone 0500 followed by or off hook key Local call broadcast to all IP handsets 0 followed by one of the numbers 501 516 and or off hook key Local call to IP handset 0900 followed by or off hook key Local call broadcast to all handsets Using a phone or fax machine 45 w Nn gt 7 wv ie mn oO wo a Chapter 3 Operating the system Dialing prefixes Apart from the numbers above the terminal uses the following dialing prefixes e 1 before the phone number will force the connection to use Standard Voice e 2 before th
76. earth General Packet Radio Service A standard for wireless communications which runs at speeds up to 115 kbps compared with current GSM Global System for Mobile Communications systems 9 6 kbps Global Positioning System High Power Amplifier Input Output International Mobile Equipment Identity A unique number identifying your terminal International Maritime Satellite Organisation An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations including obligations relating to the GMDSS Internet Protocol Integrated Services Digital Network A circuit switched telephone network system designed to allow digital transmission of voice and data over ordinary telephone copper wires resulting in higher quality and speed than are available with analog kilobits per second LAN LED MAC MSN NAT PDP PIN PoE POR POST Glossary Local Area Network Light Emitting Diode Media Access Control Multiple Subscriber Numbering In most pieces of ISDN equipment you can program multiple subscriber numbers The number programmed into the equipment should be the dial in number that you wish that piece of equipment to answer Network Address Translation An Internet standard that enables a local area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic A NAT module makes all necessary address tran
77. ee i G Dni Network classification IP Header compression Enabled Disabled Network user groups APN Phone Fax C Common ISDN SIM default common C Network assigned IP handsets C User defined bgan inmarsat com Discrete 1 0 User name LC w Upload Password Satellite selection G v ADMINISTRATION PROFILES HELPDESK Automatic activation Enabled Disabled i il Standard SITE MAP Primary Streaming 32 o Streaming 64 Str ing 256 cal reaming User defined 1 gt User defined 2 Secondary Standard Streaming 32 Streaming 64 Streaming 128 Streaming 256 User defined 1 User defined 2 PROFILE CIDS Profile Cid Streaming 128 1 Apply Cancel 3 Type in a name for the group 4 Select Enabled or Disabled Managing LAN network users 115 Chapter 4 Using the web interface 116 Select the type of Internet connection e Router mode means the connection will be shared with other users and the NAT module of the terminal will make the necessary address translations Use this mode if one or more computers are connected using the LAN interface and the terminal should act as a router e Bridge mode is an exclusive connection with NAT disabled Use this mode together with a network classification entry that selects a single computer see Using the network classification table on page 121 This mode is not available in the Default user group e No internet access means no connection to the Internet is
78. entary services see Setting up call services on page 97 These settings apply to both the Phone Fax interface the ISDN interface and the LAN w PoE interface To configure the ISDN interface do as follows 1 Select SETTINGS gt ISDN Thrane amp Thrane SIGNAL 0000000 DASHBOARD PORT 1 PHONE BOOK MESSAGES Incoming calls M standard M 3 1 kHz Audio M UDI M RDI GAMES MSN numbers lt None gt lt None gt Enone gt None gt E SETTINGS Outgoing calls automatic Standard 3 1 kHz Audio LAN Phone Fax ely cancel ISDN Common IP handsets Discrete 1 0 Upload Satellite selection ADMINISTRATION f intenet 2 Set the call type s for incoming calls You can select Standard 3 1 kHz Audio UDI and or RDI Note that for SAILOR 250 FleetBroadband you can only select Standard or 3 1 kHz Audio K Connected devices will only receive incoming calls with the call types that are selected here For example if only Standard is selected and a G4 fax call using call type UDI arrives a fax connected to the ISDN port will not receive the incoming call Setting up the interfaces Chapter 4 Using the web interface 3 Set the MSN numbers that are to be assigned to each call type Note that this setting only applies to the call type selected above the MSN number and only if the connected device supports the call type used AD If you set an MSN number to anything other than lt No
79. f the mobile numbers are listed in the web interface you can look them up as follows Connect a computer access the web interface and select PHONE BOOK gt Mobile numbers For further information see Viewing and editing the mobile numbers on page 75 If the mobile numbers are not available in the web interface refer to your airtime subscription w Nn gt 7 wv ie mn 5 wo a K There are four mobile numbers one for 3 1 kHz Audio one for Standard Voice one for UDI and one for RDI Receiving a fax message An analog fax machine connected to the terminal can only receive a fax with 3 1 kHz Audio Refer to Selecting the incoming call type on page 4 An ISDN G4 fax machine connected to the SAILOR 500 FleetBroadband terminal can only receive a fax with UDI SAILOR 250 FleetBroadband does not support UDI and cannot be used with a G4 fax machine Using a phone or fax machine 51 Chapter 3 Operating the system Using a computer Interfaces The terminal has four LAN connectors for connecting computers or other LAN equipment For information on how to connect to the interfaces see the installation manual for the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems Standard or Streaming data on LAN Definition The BGAN network supports different classes of data connection to the Internet The main classes are Standard data and Streaming data e Using a Standard data conne
80. folder Note The original message remains in the Outbox When you have succeeded in sending the message you may want to delete it from the Outbox Click Delete next to a message to delete it Click Delete all messages in Outbox to delete all the messages Handling SMS messages Chapter 4 Using the web interface Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent To access the Sent folder select MESSAGES gt Sent from the navigation pane The Status column shows the status of each message if you have selected Delivery notification when sending the message From the Sent folder you have the following options e Click Resend next to a message you want to send again When the Write message page opens click Send The terminal now attempts to send the message again To make sure the message has been sent look in the Sent folder There should now be two copies of the sent message e Click Forward next to a message you want to forward Type in the phone number of the new recipient and click Send The terminal now attempts to send the message to the new recipient To make sure the message has been sent look in the Sent folder e Click Delete next to a message to delete it e Click Delete all sent messages to delete all the messages v v o i oS 2 D v te S D a Nn Sending an SMS message to the terminal You can send an SMS message to the
81. gby DK 9200 Aalborg SV Denmark Denmark USA China Thrane amp Thrane Inc Thrane amp Thrane Shanghai 509 Viking Drive Suites K Land M Unit 602 Building 4 Virginia Beach VA 23452 289 Bisheng Rd USA Zhangjiang High tech Park Pudong 201204 Shanghai P R China Safety summary The following general safety precautions must be observed during all phases of operation service and repair of this equipment Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design manufacture and intended use of the equipment Thrane amp Thrane assumes no liability for the customer s failure to comply with these requirements Observe marked areas Under extreme heat conditions do not touch areas of the terminal or antenna that are marked with this symbol as it may result in injury Microwave radiation hazards During transmission the antenna in this system radiates Microwave Power This radiation may be hazardous to humans close to the antenna During transmission make sure that nobody gets closer than the recommended minimum safety distance On the SAILOR 500 FleetBroadband the minimum safety distance to the antenna panel on the focal line is 1 3 m based on a radiation level of 10 W m2 The radiation level is 100 W m2 at a distance of 0 4 m from the antenna panel Refer to the drawing on the next page On the SAILOR 250 FleetBroadband the minimum safety distance to t
82. he antenna panel on the focal line is 0 6 m based on a radiation level of 10 W m2 The radiation level is 100 W m2 at a distance of 0 2 m from the antenna panel Refer to the drawing on the next page iii LPR ION distance MICROWAV No personnel wit a VTP Safety distance SAILOR 500 1 3 m 10 Wim 0 4 m 100 W m SAILOR 250 0 6 m 10 W m 0 2 m 100 W m 25 for SAILOR 500 60 for SAILOR 250 Distance to other equipment Do not move the antenna closer to radars than the minimum safe distance specified in the installation manual it may cause damage to the antenna The equipment must be installed with the following minimum safe distances to magnetic steering compass SAILOR FleetBroadband terminal min 0 3 m SAILOR 500 FleetBroadband antenna min 1 0 m SAILOR 250 FleetBroadband antenna min 1 1 m Service User access to the interior of the terminal is prohibited Only a technician authorized by Thrane amp Thrane may perform service failure to comply with this rule will void the warranty Access to the interior of the antenna is allowed but only for replacement of certain modules as described in the Installation manual General service may only be performed by a technician authorized by Thrane amp Thrane Do not service or adjust alone Do not attempt internal service or adjustments unless another person capable of rendering first aid resuscitation is present Grounding cables and c
83. he numbers received from your Airtime Provider and click OK Using the phone book 75 Chapter 4 Using the web interface Using the Call log K If power to the terminal is interrupted all information on calls since last power up is lost This could mean that you will be charged for more calls than registered in the call log Information on total usage 76 To enter the CALLS page select CALLS from the left navigation pane The CALLS page contains information on usage for circuit switched connections For an explanation of the circuit switched services see Circuit switched dialed service on page 15 The listed information includes e Time connected using Standard Voice and e time connected using 3 1 kHz Audio Thrane amp Thrane SIGNAL 0000000 TOTAL USAGE DASHBOARD PHONE BOOK Standard voice 00 30 01 MESSAGES S 3 1 kHz Audio 00 10 13 CALLS Outgoing calls Received calls Export call log to file Missed calls Standard data sessions Streaming data sessions SETTINGS ADMINISTRATION HELPDESK SITE MAP Using the Call log Chapter 4 Using the web interface Exporting the call log The system logs all calls and data sessions For information on how to view the lists of calls and data sessions see the next section To export the entire call log to a file do as follows 1 In the CALLS page click the link Export call log to file 2 Browse to the l
84. he status or settings are displayed in the contents section To see the site map click SITE MAP in the navigation pane Click on items in the site map to go directly to the relevant location 62 Introduction Chapter 4 Using the web interface Entering the SIM PIN in the web interface K You may not have to enter a SIM PIN to access the terminal This depends on whether or not the use of a SIM PIN is enabled on your SIM card If a computer is connected when you start up the terminal you can access the web interface and enter the SIM PIN here If your SIM card requires a PIN and the PIN has not yet been entered When you access the web interface it opens on the PIN page Until you enter the PIN you can only upload software and view the Dashboard Access to all other parts of the web interface requires a PIN SIGNAL 0000000 Please enter PIN DASHBOARD PIN orf ADMINISTRATION v v g D 2 D Ss v t S Nn Type in the PIN and click OK If you enter a wrong PIN 3 times you are asked for a PUK PIN Unblocking Key For further information see Wrong PIN on page 29 If the PIN has already been entered in the terminal or the PIN is disabled the web interface goes directly to the Dashboard at start up Entering the SIM PIN in the web interface 63 Chapter 4 Using the web interface When the correct PIN is entered the web interface opens the Dashboard and is ready for use
85. he system Using a phone or fax machine Available interfaces Three types of voice equipment connect to the terminal Standard analog phone or G3 fax machine The terminal has two phone connectors for connecting standard analog phones or fax machines IP handset The terminal has four LAN connectors with Power over Ethernet for connecting IP handsets or other IP equipment For information on the features and functions of the Thrane amp Thrane IP handset refer to the user manual for the handset ISDN phone or G4 fax machine The terminal has one ISDN connector for connecting an ISDN phone a modem or a fax machine Note that only SAILOR 500 FleetBroadband supports G4 fax UDI SIM Card 1 Phone Fax 1 Phone Fax 2 ISDN LAN For information on how to connect to the interfaces see the installation manual for the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems 38 Using a phone or fax machine Chapter 3 Operating the system Selecting the call type Definition The phone connection can use one of the following call types Standard Voice which is a low tariff voice connection compressed to 4 0 kbps e 3 1 kHz Audio which is a high quality connection used for Premium Voice G 3 fax or analog modem UDI or RDI only on ISDN interface which is used for G4 fax or data In the web interface you can set up which type of connection to use by default when you make or receive a call from the P
86. hone Fax or ISDN interface or from an IP handset connected to the LAN interface w Nn gt 7 wo mn S wo a When connecting a fax or a modem to the Phone Fax interface you must use 3 1 kHz Audio Example Ifyou always have a fax connected to the same Phone Fax interface you can set this interface to 3 1 kHz Audio only This will mean that if an incoming Standard Voice call is received this Phone Fax interface will not ring When connecting a G4 fax or a modem to the ISDN interface in the SAILOR 500 FleetBroadband system you must use UDI D vor and RDI are not available with the SAILOR 250 FleetBroadband system so you cannot connect a G4 fax machine nor a modem to the ISDN interface on the SAILOR 250 FleetBroadband system Selecting the default outgoing call type To select the default call type for outgoing calls do as follows e ISDN Select the call type in the web interface under SETTINGS gt ISDN For further information see Configuring the ISDN interface on page 92 e Phone Fax Select the call type for each port in the web interface under SETTINGS gt Phone Fax Using a phone or fax machine 39 Chapter 3 Operating the system For further information see Configuring the Phone Fax interface on page 90 IP handset Select the call type for each handset in the web interface under SETTINGS gt IP Handset gt Call settings For further information see Setting the call ty
87. ible Cause Remedy An ISDN The cable is not Connect the cable connection properly cannot be connected established You have Connect the cable to the interface connected to the LAN interface marked ISDN The cable type or connector type is not correct For information on the correct type of connector and cable refer to the installation manual Incoming phone calls The call type used for the call is not selected in the web interface Make sure the call type used for calls to the terminal is selected in the web interface Access the web interface and select SETTINGS gt ISDN Then select the call type for incoming calls SAILOR 250 FleetBroadband The ISDN service is not supported Use another service You may still use the ISDN interface on the terminal but only Standard voice and 3 1 kHz Audio are available No phones are ringing on incoming calls The Mute function is activated from an external device connected to the 1 0 interface of the terminal If the Mute function should not be activated deactivate it from the external device Troubleshooting guide Chapter 5 Troubleshooting Problem Possible Cause Remedy A LAN The cable is not Connect the cable connection properly cannot be connected established The cable type or connector type is not correct For information on the correct type of connector and cable refer to the installation manual
88. if no PressR O waiting call exists Clear an active call and PressR 1 Note that this is only possible if no waiting call exists Note The BGAN system only supports one external call at a time Using a phone or fax machine Chapter 3 Operating the system Transferring a call Note 4 The phone must have an R key to be able to use these functions When you receive a call you can transfer this call to another phone connected to the terminal To transfer the incoming call to another phone or headset do as follows 1 Press R 4 lt local number gt The phone with the local number you dialed starts to ring 2 You now have two options e Hang up The phone or headset you transferred the call to continues to ring When the call is answered a connection is established between the initial caller and the new recipient w Nn gt 7 w ie nan i wo a Do not hang up When the new recipient answers you can have a conversation before hanging up When you hang up the call is handed over to the initial caller K The BGAN system only supports one external call at a time Using a phone or fax machine 49 Chapter 3 Operating the system Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite both fax units must be capable of handling longer delays without timing out Some fax machines have an Overseas mode which ena
89. in the table When a match is found the terminal establishes a PDP context and the device is ready for use with the terminal Access to the network management settings 112 Access to the network management settings requires an Administrator password The Administrator can create and manage network user groups and set up a network classification table defining priorities for devices network groups and LAN ports A All user connections to the LAN interface may be affected when you change the settings below including your own current connection Managing LAN network users Chapter 4 Using the web interface Setting up the network user groups Overview A network user group in this context is a group of network users sharing the same Quality of Service profile and network parameters There are 11 configurable network user groups For the Default user group certain settings are locked to make sure there is always one functional user group available For example the Default user group does not allow you to select a Bridge mode connection Note 4 The network user groups cannot be deleted If you do not want to use them click Edit and select Disabled at Status in the NETWORK USER GROUP field v v p J i iS oS 2 D v te Ss D Nn Managing LAN network users 113 Chapter 4 Using the web interface Editing a network user group Note 4 For further explanation of the terms
90. ing profiles defined Refresh e The navigation pane holds the main menu Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section e The status field shows the signal strength e The icon bar shows icons for new SMS messages and for active events when relevant For explanations of the icons see the next section Icons in the icon bar e The contents section shows the page selected in the navigation pane This section is used for viewing or changing settings or for performing actions Introduction 61 v v i J T 2 D v te D Nn Chapter 4 Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface Icon Explanation DX A new SMS message or information of Voice mail has arrived Click the icon to see new messages or information of Voice mail For further information see Receiving a message on page 82 A An event is active Click the icon to see a list of active events For explanations of the event messages see List of events on page 171 Note that this icon will remain in the icon bar as long as the event is still active Navigating the web interface To expand a menu click the menu in the navigation pane e To access status and settings click the relevant subject in the navigation pane or click the relevant icon in the icon bar T
91. io G3 Fax machine G3 Fax machine E 3 Computer with S analog modem Nn Standard Analog IP handset ISDN telephone Voice telephone Data UDI G4 fax machine or RDI or computer with ISDN modem 3 Data Computer 3 multi user z v Data Computer re single user IP handset or SMS computer with web interface a Notes for SAILOR 250 FleetBroadband UDI data is not available In low elevations lt 20 3 1 kHz Audio is not available Matrix of services and interfaces 17 S e Ss e mo e Chapter 1 Introduction What s next This chapter has provided an overview of the BGAN system and of the SAILOR FleetBroadband systems The next chapters will go into more detail about how to set up and use your system The following chapter Getting started explains how to start up the system 18 What s next Chapter 2 Getting started In this chapter This chapter describes how to start up the system and make the first call or data session so D 6 Nn tez 5 E v o For information on how to install the system insert SIM card and connect cables refer to the installation manual for the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems Before you start Operation at high temperatures In very high ambient temperatures do not touch areas of AX the terminal that are marked with this symbol If the terminal is installed in a locatio
92. ither here or in the Common setting e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider If your APN uses a password type in the user name and password provided from the Airtime Provider cK If you are going to use the static IP address from your SIM card the user name and password are mandatory See step 6 above At Automatic activation select whether the profile selected in the next step should be activated automatically or manually K If the selected primary profile is a Streaming profile this setting has no effect Streaming profiles must always be activated manually from the Dashboard e Disabled means you can activate deactivate the profile from the Dashboard Enabled means the profile is activated automatically Select the Primary profile Select a profile from the Primary scroll list This profile is used by this network user group as a first choice when possible There are 5 predefined profiles 4 in the SAILOR 250 FleetBroadband Standard Streaming 32 kbps Streaming 64 kbps Streaming 128 kbps and Streaming 256 kbps only SAILOR 500 FleetBroadband Additionally you can define your own custom profiles If you have selected a Streaming connection as your primary profile the LAN interface will be running a Streaming connection until you stop it or disconnect the interface However if you select one or more secondary profi
93. iver antenna is lost 0801D Uploading New firmware is Contact your firmware to being uploaded to distributor if the antenna the antenna Event is not cleared within 5 minutes 178 Status signaling Chapter 5 Troubleshooting ID Event Text Explanation Remedy 0802C Firmware The terminal was Contact your update still unable to upload distributor fails after new firmware to the several antenna retries 0802D Firmware The terminal was Reboot the update failed unable to upload terminal new firmware to the antenna omae yonr distributor if the problem persists 0802E Firmware is The firmware in the Update the terminal older than antenna is newer software current than expected by antenna the terminal version 0802F Antenna main Antenna failed to Reboot the image could start up normally terminal not be loaded Contact your distributor if the problem persists 08030 Antenna could Antenna failed to Reboot the not enter main start up normally terminal application mode Contact your distributor if the problem persists Status signaling 179 9 T fa lt Nn i 2 S 2 ke Chapter 5 Troubleshooting ID Event Text Explanation Remedy 08031 Failed to Antenna failed to Reboot the enter normal start up normally terminal gperat on Contact your distributor if the problem persists 08032 Firmware image The firmware in the
94. k Use a proxy server for your LAN You have entered a wrong IP address Check the IP address and re enter it If you do not have the correct IP address you can set the IP address temporarily to the default address 192 168 0 1 by pressing the Reset button See Function of the Reset button on page 184 You are connected using VPN Close down your VPN connection Troubleshooting guide Chapter 5 Troubleshooting Problem Possible Cause Remedy A Phone Fax connection cannot be established The cable is not properly connected Connect the cable The cable type or connector type is not correct For information on the correct type of connector and cable refer to the installation manual Incoming calls The call type used for the callis not selected in the web interface Make sure the call type used for calls to the terminal is selected in the web interface Access the web interface and select SETTINGS gt Phone Fax Then for each of the two ports select the call type for incoming calls SAILOR 250 FleetBroadband If you are located in a low elevation area lt 20 3 1 kHz Audio is not supported Use Standard voice in stead of 3 1 kHz Audio when you are located in areas with low elevation lt 20 Troubleshooting guide 161 e T fa Nn A 2 5 2 ke Chapter 5 Troubleshooting 162 Problem Poss
95. l ISDN Common IP handsets Discrete 1 0 Upload Satellite selection ADMINISTRATION 90 Setting up the interfaces Chapter 4 Using the web interface 2 For each Phone Fax port set the call type for incoming and outgoing calls Note Port 1 is the connector closest to the antenna connector and Port 2 is the connector closest to the ISDN connector The call types are described in more detail in Selecting the call type on page 39 e For Incoming calls you can check Standard or 3 1 kHz Audio or both If you check both any device connected to the Phone Fax interface will react ring on incoming calls If you select e g Standard the Phone Fax interface will only react on calls made to the Standard phone number e For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected type will be used by default if possible for any outgoing call Note however that fax machines and modems must use 3 1 kHz Audio K You can override the default setting for outgoing calls by dialing 1 force the call to Standard or 2 force the call to 3 1 kHz Audio before the number For further information see Overriding the default outgoing call type on page 40 3 Click Apply v v g J iS oS 2 D v te S D a Nn Setting up the interfaces 91 Chapter 4 Using the web interface Configuring the ISDN interface K For information on how to set up call services supplem
96. l and describes the available menus and settings including advanced setup of interfaces e Troubleshooting contains a short troubleshooting guide and explains how to update software It also describes the functions of the light indicators and the Reset button and explains the event messages that may show in the web interface Further it gives information on where to get help if needed This manual may not always reflect the latest software functionality of your SAILOR FleetBroadband system To obtain the latest version of the manual please enter the Thrane amp Thrane Extranet and download the latest version or acquire it from your distributor Related documents The below list shows the documents related to this manual and to the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems Title and description Document number SAILOR 500 FleetBroadband TT 98 125646 SAILOR 250 FleetBroadband Installation Manual Explains how to install the SAILOR FleetBroadband terminal the SAILOR 500 FleetBroadband antenna and the SAILOR 250 FleetBroadband antenna SAILOR 500 250 FleetBroadband Quick Guide 1T98 125647 A short guide to the most important functions of the SAILOR FleetBroadband systems Thrane amp Thrane IP Handset User Manual TT98 126059 Explains the features and functions of the Thrane amp Thrane IP handset The IP handset works as a standard IP handset but also serves as a user interface fo
97. les you can set up your traffic flow filter so that it will only use the Streaming profile for certain types of traffic Managing LAN network users 117 v v p J i oS 2 D v te S D a Nn Chapter 4 Using the web interface For further information on profiles and traffic flow filters see Using profiles on page 139 and Using traffic flow filters on page 143 12 Select the Secondary profile To select more than one secondary profile press and hold Ctrl or Shift while selecting Note If you have selected both a primary and one or more secondary profiles you must define a traffic flow filter before you can establish a valid connection The Context Identifiers CIDs for the selected primary and secondary profiles are listed under Profile CIDs 13 Click Apply 118 Managing LAN network users Chapter 4 Using the web interface Managing network devices Overview A network device in this context is an Ethernet hardware device identified by a unique MAC address When a network device with dynamic IP address is connected to the terminal it is automatically listed in the Network devices list Viewing the list of network devices To view the list of network devices select SETTINGS gt Network devices All network devices that have been connected to the terminal are listed here w v oO T Thrane amp Thrane o c f s SIGNAL 0000000
98. ll types are described in more detail in Selecting the call type on page 39 e For Incoming calls you can check Standard or 3 1 kHz Audio or both If you check both the handset will react ring on any incoming call If for example you select Standard the handset will only react on calls made to the Standard phone number e For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected type will be used by default if possible for any outgoing call 3 Click Apply 108 Setting up the interfaces Chapter 4 Using the web interface Configuring the discrete I O interface Overview The I O interface on the terminal has 5 configurable I O pins You can set up the function of each pin in the web interface The default functions of the 1 0 pins are as follows e Pin 1 Ringer output This pin changes state from low to high when the terminal is notified of an incoming call from the satellite interface When the call is answered or the caller gives up and releases the call the pin changes back to low e Pin 2 Warning Error output This pin provides an external signal that indicates active warning error condition s The signal stays active until all warnings errors are cleared Pin 3 Mute output The mute output pin provides an external signal that is active during a phone call The signal can be used to mute external equipment such as a car radio e Pin 4 Radio silence input When active the terminal
99. llowing information 66 Airtime provider The name of your Airtime Provider GPS position The GPS position of your SAILOR FleetBroadband system K In some cases the BGAN network does not allow the position to be displayed to the user If this is the case the display may just show GPS acquired This means that the GPS position is received but the user is not allowed to see it This also applies if the SAILOR FleetBroadband is not yet registered on the BGAN network but the GPS position is received Status The status of the terminal and antenna Examples of status information are Scanning Ready and Data active Satellite selection The satellite selected for logon For further information see Selecting the preferred BGAN satellite on page 131 Unit serial number The serial number of the terminal Software version The version of the software embedded in the terminal Local IP address The local IP address of the terminal This is the IP address used to access the terminal from a device connected to the terminal IMEI number The IMEI number International Mobile Equipment Identity of the terminal This is a unique number that identifies your terminal MAC address for the LAN interface in the terminal Antenna The type of antenna connected to the terminal and the status of the antenna Using the Dashboard Chapter 4 Using the web interface Managing data sessions Overview Data sessions are displayed unde
100. minal has different means of status signaling to help you find the cause of a problem e Indicators e Event messages e Event log Indicators event messages and logs are described in the following sections a rs i Nn w re 3 2 Status signaling 165 Chapter 5 Troubleshooting Light indicators Overview The terminal has a number of LEDs placed in the panel at the top of the terminal e a green Power indicator e agreen red orange Terminal indicator e a green red orange Antenna indicator e a green Message indicator and e 3 LAN indicators for each LAN interface showing Activity Green Link Speed Green Yellow and PoE Green Red Power Terminal Antenna Message LAN1 LAN2 LAN3 LAN4 Activity ee CUS s Link Speed ME E E PoE E A General status indicator functions Power Terminal Antenna Message 166 Status signaling Power indicator Chapter 5 Troubleshooting Behavior Meaning Green Power OK Flashing green The terminal is powering up Flashing orange The terminal is closing down Off No power Terminal indicator Behavior Meaning Steady green Ready BGAN registration completed Flashing green Please wait process in progress BGAN registration ongoing Orange Warning temporary malfunction User action is required Red Critical error Check the event log If the problem is in the SAILO
101. n Call forward Bar all outgoing calls Call barring Bar outgoing international calls except to home country Call waiting I Bar all incoming calls Line identification Bar all incoming calls when roaming outside the home country Closed user group DATA ISDN IP handsets I Bar all outgoing calls Discrete 1 0 v T J g 2 D z v t S Nn Upload Bar outgoing international calls except to home country Satellite selection I Bar all incoming calls ADMINISTRATION Bar all incoming calls when roaming outside the home country HELPDESK Barring PIN ese SITE MAP Apply Cancel Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated 4 ET Done PT TTT lap internet A 2 Click OK next to Read current settings to make sure the page is updated 3 For each call type select which calls should be barred 4 In the Barring PIN field type in a PIN for your call barring setup K This is not the SIM PIN entered at startup but a network PIN which is supplied together with your SIM PIN 5 Click Apply Setting up the interfaces 99 Chapter 4 Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data
102. n Uploading software from your computer to upload the software from the computer to your terminal Uploading software Chapter 4 Using the web interface Selecting the preferred BGAN satellite Overview By default the terminal is set up to automatically find the most appropriate satellite to connect to Auto mode However if you are located in an area with more than one BGAN satellite available you can select the satellite you prefer to use when registering on the BGAN network To select the preferred BGAN satellite Do as follows 1 Select SETTINGS gt Satellite selection from the left navigation pane Thrane amp Thrane SIGNAL 0000000 v v m D amp 2 D v t S Nn DASHBOARD Satellite selection Tor AOR PHONE BOOK POR MESSAGES caLLs Apply _Cancel SETTINGS LAN Phone Fax ISDN Common IP handsets Discrete 1 0 Upload Satellite selection ADMINISTRATION a 4 El done PT Te internet 4 Selecting the preferred BGAN satellite 131 Chapter 4 Using the web interface 2 Select the satellite you prefer to use If you select Auto the default setting the SAILOR FleetBroadband system automatically uses the most appropriate satellite Note that at this writing the POR satellite is not yet available Important 4 If you have any ongoing calls or data sessions they will be terminated when you click Apply 3 Click Ap
103. n the SIM card Otherwise refer to the information included with your Airtime subscription Handling SMS messages Chapter 4 Using the web interface Options for new SMS messages To see new messages click MESSAGES from the left navigation pane Besides viewing the new messages you have a number of options for what to do with each message e Click Read to move it to your Inbox containing read messages e Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 84 e Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send e Ifyou want to move all the new messages click Move all new messages to Inbox Note 4 New messages cannot be deleted until they have been moved to the Inbox Options for SMS messages in the Inbox u v J i 2 ov v te Ss D Nn The messages in the Inbox are the incoming messages that have been read and moved from the list of new messages refer to the previous section From the Inbox you have the following options e Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 84 e Click Forward to forward a message to s
104. n where the ambient temperature may rise above 50 C we recommend placing the terminal where unintentional contact is avoided Note that the maximum allowed ambient temperature is 55 C If the maximum ambient temperature does not exceed 50 C the terminal can be placed in a public area For further information on installation refer to the installation manual for the SAILOR FleetBroadband systems Chapter 2 Getting started Connector panel The drawing below shows the connector panel of the terminal Power Reset button SIM slot DC input switch SIM Card 1 Reset L Band Antenna O 0O PF We LUI Output Phone Fax w L Band Antenna Phone Fax1 Phone Fax2 ISDN 4xLANw PoE 1 0 Grounding stud For information on how to connect to each interface refer to the installation manual for the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems 20 Before you start Chapter 2 Getting started Starting up the terminal SIM card Note that the SAILOR FleetBroadband terminal requires a SIM card dedicated to FleetBroadband The terminal can only access the BGAN network when the right type of SIM card is installed For information on how to insert the SIM card refer to the installation manual D 6 Nn ker B E v o Starting up the terminal 21 Chapter 2 Getting started Switching on the terminal Using the Power switch To switch on the terminal use the Power switch in the connector pa
105. ne gt connected devices must be programmed with these MSN numbers You have the following options with the MSN numbers e lt None gt No MSN numbers are used An incoming call is accepted in all devices connected to this port e 1 2 3 or 4 If for example you select 1 at Standard call type an incoming Standard call is accepted by all devices that are programmed with the number 1 and connected to the ISDN interface 0401 0402 These are local numbers for separate devices connected to the ISDN interface An incoming call is accepted by devices that are programmed with the selected number and connected to the ISDN interface You can combine the MSN settings Example You have two devices connected to the ISDN interface One is programmed with the numbers 1 and 0401 the other is programmed with 1 and 0402 In the web interface you select the MSN number 1 under Standard If an incoming Standard call arrives both devices will accept the call If you make a local call to one of the local numbers 0401 or 0402 only the called device will accept the call u v p J a e oS 2 o v te D lt Nn 4 Set the call type for outgoing calls e Ifyou select Automatic the call type will be determined by the calling device e If you select Standard all outgoing calls except UDI RDI will use the call type Standard If you make a 3 1 kHz Audio call it will be converted to a Standa
106. nel It normally takes one or two seconds for the terminal to switch on L Band Antenna Output Using the ignition system Normally the ignition function is not used in maritime installations Instead you may want to use the remote on off function described in the next section If you have connected the ignition system of your vessel to the I O connector you may leave the power switch in the on position and the terminal will switch on off when you start stop the engine of your vessel When the engine is stopped the terminal is in standby mode meaning that only the primary parts of the system are kept alive The standby current is max 15 mA when the ignition is off For information on how to connect to the 1 0 connector refer to the installation manual for the SAILOR 500 FleetBroadband system You must set up the ignition function in the web interface For further information see Configuring the I O interface on page 110 Using a remote on off switch If a switch is connected to the remote on off pins in the DC connector you may leave the power switch in the on position and use the remote switch to turn the terminal on and off When the remote switch is off the terminal is off However if you leave the power switch on the terminal in the on position 22 Starting up the terminal Chapter 2 Getting started you can always switch the terminal back on with the remote switch The standby current when th
107. ng for 30 minutes under ADMINISTRATION you are logged off automatically To log off manually click Logoff under Administrator logoff in the ADMINISTRATION page 136 Administration Chapter 4 Using the web interface Call charges If you know the tariff for your subscribed services you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions K Thrane amp Thrane does not take responsibility for the correctness of the estimated charges This calculation is only a rough estimate of the charge based on the tariff entered by the user Also the Airtime Provider may have different methods of calculating the charge Do as follows 1 From the left navigation pane select ADMINISTRATION gt Call Charges Thrane amp Thrane The billing details from your Inmarsat Service Provider can be entered below DASHBOARD PHONE BOOK Currency EUR for display purposes only MESSAGES Standard voice EUR 0 00 per minute CALLS SETTINGS 3 1 kHz Audio EUR 0 00 per minute ADMINISTRATION w v T D g 2 D Ss v t S Nn Calllcharges Standard data EUR 0 00 per MegaByte 1000 kB Log handli a Streaming 32 EUR 0 00 per minute Profiles Traffic flow filters Streaming 64 EUR 0 00 per minute SIM Lock Streaming 128 EUR 0 00 per minute User permissions HELPDESK Streaming 256 EUR 0 00
108. ng supplementary services Call hold Call waiting Call forwarding Voice mail Call barring The Inmarsat BGAN system c le 6S i 53 gzj le i Chapter 1 Introduction Limitations 16 SIM lock The supplier may SIM lock the terminal to a specific provider For further information contact your supplier Limitations in available services The services available depend on your airtime subscription Your SIM card may not allow for all the services described in this manual Further for FleetBroadband Class 9 SAILOR 250 FleetBroadband the following limitations apply Service Elevation lt 15 15 lt Elevation lt 20 Elevation gt 20 3 1 kHz Audio Not supported Not supported Supported for voice and fax ISDN Not supported Not supported Not supported Standard IP Up to 284 kbps Up to 284 kbps Up to 284 kbps Streaming 32 64 kbps 32 64 128 kbps 32 64 128 kbps For FleetBroadband Class 8 SAILOR 500 FleetBroadband Streaming 256 kbps can only be guaranteed in elevations gt 15 The Inmarsat BGAN system Chapter 1 Introduction Matrix of services and interfaces The following table shows which services can be accessed from which interfaces on the terminal and which types of equipment can be used Interface on the terminal Service Phone Fax LAN PoE ISDN Analog IP handset ISDN telephone telephone 3 1 kHz f Aud
109. ng the title of the column you wish to sort by If a list covers more than one page you can click the relevant link at the bottom of the page to go to another page When there are more than 100 calls in the total list the oldest calls are automatically removed to make room for new calls Using the Call log Chapter 4 Using the web interface Handling SMS messages Sending an SMS message If the terminal is not online when you attempt to send a message the message is moved to the Outbox in stead of the Sent folder Messages in the Outbox are not automatically sent when the terminal goes online For further information on the Outbox see the next section Options for messages in the Outbox To make sure a message has been sent check that it has been moved to the Sent folder To send an SMS message from the terminal do as follows 1 Click MESSAGES from the left navigation pane This page contains new incoming messages 2 In the left navigation pane click Write message Thrane amp Thrane SIGNAL HEREOOO WRITE NEW MESSAGE DASHBOARD PHONE BOOK MESSAGES Inbox Ei Please note that text over 160 characters will be sent as multiple messages Write message Outbox sate This will be sent as hk message s Message settings Delivery notification C Yes No CALLS Recipient C Send SETTINGS ADMINISTRATION HELPDESK SITE MAP Handling SMS messages 79 w v T J g 2 D Ss
110. nly The SIMcardis not Enter the PIN and 01609 accepted by the wait for network network Only approval If the emergency calls are problem persists allowed contact your Airtime Provider 01700 to Registration The SAILOR system If the problem 01709 for voice has not yet been persists contact failed allowed to register your Airtime for voice services Provider Circuit Switched 01800to Registration The SAILOR system If the problem 01809 for data has not yet been persists contact failed allowed to register your Airtime for data services Provider Packet Switched 174 Status signaling Chapter 5 Troubleshooting ID Event Text Explanation Remedy 02000 to 02009 Satellite signal weak The signal from the satellite is weak Check the line of sight to the satellite Be aware that window glass may reduce the signal level Check that the antenna is pointed according to the position data Adjust the position to the highest possible signal strength 02100 to 02109 Ciphering Off The network has turned ciphering off Do not transmit data that requires ciphering 02200to 02209 Ethernet data session failed Ethernet data session could not be established See the call log for the cause of the error Refer to Viewing the lists of calls on page 77 If the problem persists contact your distributor 02900 to 02909 Network failed authentic
111. nna bootloader version PHONE BOOK Antenna software version 1 0 MESSAGES Antenna serial number 15704719 CALLS L BAND CONNECTOR SETTINGS L band connector C Enable Disable LAN Phone Fax E ial ISDN Common IP handsets Discrete 1 0 Upload Satellite selection Enabling or disabling the L Band interface The L Band interface is used for connecting a broadband receiver for reception of position data To enable or disable the L Band interface do as follows 1 In the L BAND CONNECTOR field of the SETTINGS page select Enable or Disable 2 Click Apply 86 Setting up the interfaces Chapter 4 Using the web interface Configuring the LAN interface Overview The SAILOR FleetBroadband terminal has 4 LAN connectors with PoE Power over Ethernet The major part of the LAN parameters are set up in the network management pages For information on these settings refer to Managing LAN network users on page 111 A All connections to the LAN interface may be affected when you change the settings below This also includes your own current connection Setting up the interfaces 87 v v p J i 2 D v te S D a Nn Chapter 4 Using the web interface Setting up the LAN interface 88 Do as follows 1 From the left navigation pane select SETTINGS gt LAN Thrane amp Thrane SIGNAL DO00000 DHCP DASHBOARD PHONE BOOK DHCP status Enable
112. o beeps and a pause of 3 seconds then two beeps again etc If no action is taken the waiting call is released after a time out period In the web interface you can enable or disable the call waiting indication For further information see Call waiting on page 100 When you receive a Call Waiting indication you have the following options 5 gt A If you want to Do as follows Clear the current call PressR 1 within the time out period A and accept the waiting call Hold the current call PressR 2 within the time out period and accept the waiting call Ignore the waiting call Take no action Reject the waiting call PressR 0 within the time out period K The BGAN system only supports one external call at a time Using a phone or fax machine 47 Chapter 3 Operating the system Holding a call 48 Note 4 The phone must have an R key to be able to use these functions During a call you may place the initial call on hold while another call is made If you want to Do as follows Place a call on hold PressR 2 Place the existing call on hold and establish a new call Press R and dial the second phone number followed by Shuttle between the two calls PressR 2 irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting return to the held call Clear the held call
113. observes Radio Silence The terminal gracefully closes all open connections and deregisters from the BGAN network No transmission is allowed until the pin is deactivated v v g J i oS 2 D v te Ss D Nn e Pin 5 8 Ignition input The ignition function uses pin 5 together with pin 8 DC in Connect the appropriate pin to the ignition key switch as follows If the input should be active high connect pin 5 to Ground and use pin 8 to switch on the terminal by pulling it high 10 32 V DC If the input should be active low connect pin 8 to positive DC voltage and use pin 5 to switch on the terminal by pulling it low lt 1 2 V DC Noted The Ignition function is normally not used in maritime installations You may use the Remote on off function in the power connector instead Setting up the interfaces 109 Chapter 4 Using the web interface Configuring the I O interface 110 To configure the 1 0 pins do as follows 1 Select SETTINGS gt Discrete 1 0 SIGNAL 0000000 DASHBOARD DISCRETE 1 0 PHONE BOOK Pin 1 0 Function Enabled Polarity MESSAGES a Output Ringer mj Active high C Active low CALLS 2 Output Warning cr Active high C Active low SETTINGS 3 Output Mute O Active high C Active low LAN 4 Input Radio silence C e Honeys pi m Active high Active low ISDN 5 Input Ignition m C Active high Active low Common DELAYED SHUTDOWN IP handsets Dela o x Discrete 1 0 7 aat
114. ocation where you want to save the log 3 Click OK Viewing the lists of calls To see information on outgoing received or missed calls or data sessions select one of the following lists from the left navigation pane in the CALLS page e Outgoing calls shows the start time receiving end phone number duration type Standard or 3 1 kHz Audio and estimated charge of each outgoing call v v p J z oS 2 D v te aS D lt Nn e Received calls shows the start time calling phone number duration and type Standard or 3 1 kHz Audio of each incoming call Missed calls shows the start time calling phone number and type Standard or 3 1 kHz Audio of each incoming call that was not received e Standard data sessions shows the start time bytes in bytes out and estimated charge of each Standard data session e Streaming data sessions shows the start time duration type Streaming 32 64 128 or 256 kbps and estimated charge of each Streaming data session Date and time is UTC time received from the satellite For information on the available types of service see The BGAN services on page 14 Note The estimated charge is based on your entries under ADMINISTRATION gt Call charges Thrane amp Thrane does not take responsibility for the correctness of this estimated charge Using the Call log TI Chapter 4 Using the web interface 78 You can sort each of the lists by clicki
115. ome of the information out You can select whether or not to use Header Compression for your data transmission Header Compression enabled Recommended for low noise applications If you select Header Compression enabled you will be using less bandwidth on header information leaving more bandwidth for the actual payload However if the environment is noisy the system will have to retransmit information and you may end up using more bandwidth than without Header Compression e Header Compression disabled Recommended in noisy environments If Header Compression is disabled the system will be less sensitive to noise 124 Managing LAN network users Chapter 4 Using the web interface Profiles A profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted on an interface For example a profile is used to define whether a connection should be a Standard or Streaming connection You can select between a number of predefined profiles or define your own profiles for your data transmission Note If you have selected more than one profile one primary and one or more secondary profiles for an interface you must define a traffic flow filter before you can establish a valid connection You need an Administrator password to define profiles and traffic flow filters NAT Network Address Translation NAT enables a local area network to use one set of private IP
116. omeone Then type in the phone number in the Recipient field and click Send e Click Delete to delete the message e Click Delete all messages in Inbox to delete all read messages in the Inbox Handling SMS messages 83 Chapter 4 Using the web interface Configuring message settings Setting up the default message options 84 You can set up general options for your outgoing messages These settings apply by default to all your outgoing messages Note however that you can change the Delivery notification setting for an individual message For further information see Sending an SMS message on page 79 Do as follows 1 Select MESSAGES gt Message settings from the left navigation pane Thrane amp Thrane SIGNAL DO00000 SMS service center 870772001799 Edit DASHBOARD Voice mail number 870772001899 PHONE BOOK Include message in reply C Yes No MESSAGES Delivery notification Cyes No Inbox Write message Apply Cancel Outbox Sent Message settings CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP 2 If you want to include the original message when you reply select Yes next to Include message in reply 3 Select whether or not you want Delivery notification for SMS messages If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent 4 Click Apply Handling SMS messages Chapter 4 Using the web interface Viewing or
117. one book The phone book shows all entries with entry number name and phone number Empty place holders are also included To sort the phone book click the title of the column you wish to sort by For example to sort by the names in the phone book alphabetically click on Name in the top row of the phone book The phone book holds 199 entries divided into subpages To select the subpages you want click the relevant link at the bottom of the page 72 Using the phone book Chapter 4 Using the web interface Short dial The entry number in the phone book is the Short dial number When making a call from the terminal you can use this number instead of dialing the entire phone number Simply dial 00 lt short dial gt followed by or off hook key Example To call the third entry in the phone book from an analog phone take the phone off hook and dial 003 v v p J i 2 D v te S D a Nn Using the phone book 73 Chapter 4 Using the web interface Editing phone book entries Adding a new entry To add a new entry do as follows 1 Inthe phone book locate the empty entry number where you want to add the new phone number and click New 2 Type in the name and phone number of the new entry and click Save entry The new name and number are now listed at the specified entry number in the phone book Modifying an entry in the phone book To modify an entry do as follows
118. onnections To minimize shock hazard the equipment chassis and cabinet must be connected to an electrical ground Both terminal and antenna must be grounded to the vehicle For further grounding information refer to the Installation manual Do not extend the cables beyond the lengths specified for the equipment The cable between the terminal and antenna can be extended if it complies with the specified data concerning cable losses etc All cables for the SAILOR FleetBroadband system are shielded and should not be affected by magnetic fields However try to avoid running cables parallel to AC wiring as it might cause malfunction of the equipment Power supply The voltage range is 10 5 32 V DC 14 A 5 5 A It is recommended that the voltage is provided by the 24 V DC bus on the ship Be aware of high start up peak current 20 A 24 V 5 ms If a 24 V DC power bus is not available an external 115 230 VAC to 24 V DC power supply can be used Do not operate in an explosive atmosphere Do not operate the equipment in the presence of flammable gases or fumes Operation of any electrical equipment in such an environment constitutes a definite safety hazard Keep away from live circuits Operating personnel must not remove equipment covers Component replacement and internal adjustment must be made by qualified maintenance personnel Do not replace components with the power cable connected Under certain conditions dangerous voltages may e
119. or the terminal Then enter the PIN for the terminal Note that the menu item Enter PIN is only available if the terminal is waiting for a PIN 26 Entering the SIM PIN for the terminal Chapter 2 Getting started Wrong PIN Analog phone or ISDN phone If instead of the busy tone or dialing tone you continue to hear 2 beeps pause 2 beeps etc it means the PIN was not accepted Check that you have the correct PIN and try again If a wrong PIN has been entered three times you will hear 3 beeps pause 3 beeps etc This means you have to enter the PUK PIN Unblocking Key provided with your SIM card After entering the PUK you must enter a new PIN of your own choice 4 to 8 digits long gs D 6 Nn er T E wv Oo Dial the following lt PUK gt lt New PIN gt lt New PIN gt followed by or off hook key Example If the PUK is 87654321 and the new PIN is 1234 dial 87654321 1234 1234 followed by or off hook key If you enter 10 wrong PUKs the SIM card will no longer be functional Contact your Airtime Provider for a new SIM card IP handset After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with the SIM card for your terminal Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long If you enter a wrong
120. pes for IP handsets on page 108 Overriding the default outgoing call type To override the default setting for a specific outgoing call do as follows e To use Standard Voice for the call dial 1 before the number e To use 3 1 kHz Audio for the call dial 2 before the number Example To make a call to Thrane amp Thrane in Denmark 45 39558800 forcing the connection to use Standard Voice dial 1 0045 39558800 followed by if calling from an analog or ISDN phone or off hook key if calling from an IP handset K This will not change the default call type only the type used for the ongoing call 40 Using a phone or fax machine Chapter 3 Operating the system Phone numbers for incoming 3 1 kHz Audio and Standard Voice 3 1 kHz Audio and Standard Voice have separate phone numbers This way a person calling a phone connected to the terminal can select whether to use 3 1 kHz Audio or Standard Voice simply by using the dedicated phone number K The call type you are using must be selected in the web interface refer to the next section If the mobile numbers are listed in the web interface you can look them up as follows Connect a computer access the web interface and select PHONE BOOK gt Mobile numbers For further information see Viewing and editing the mobile numbers on page 75 If the mobile numbers are not available in the web interface refer to your airtime subscription w Nn gt 7 w i
121. ply The SAILOR FleetBroadband terminates all ongoing connections and deregisters from the current satellite before registering on the new satellite Note If you have selected a satellite your SAILOR FleetBroadband system will only try to establish a connection to the selected satellite This means that if the antenna is outside the coverage area for that satellite the SAILOR FleetBroadband system will not be able to register with the BGAN network 132 Selecting the preferred BGAN satellite Chapter 4 Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password 1 Select ADMINISTRATION from the left navigation pane 2 Enter the Administration user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane SIGNAL 0000000 Please enter administrator username and password DASUNTARD ADMINISTRATOR LOGON PHONE BOOK User name famin MESSAGES Password fee CALLS Cancel SETTINGS ADMINISTRATION HELPDESK SITE MAP Forgot administrator password oo OP i terme If you have forgotten the administrator password you can reset the password by clicking the link at the bottom of the page For further information see the next section Resetting the Administrator password 3 Click Logon The Administration page is now updated to let you change the user name and pa
122. r Administration Chapter 4 Using the web interface 3 Type in an Evaluation Precedence Index in the Eval Prec Index column Note This field is mandatory Each filter must have a different Evaluation Precedence Index 4 Select the Profile from the scroll list The available profiles are the profiles listed in the ADMINISTRATION gt Profiles page 5 Fillin one or more of the following fields to define the filter The allowed ranges appear in hover text when you pass the mouse over the fields e Source address Subnet mask e Protocol number Destination port range From and To Note that Source and Destination are relative the core network This means that Destination is your terminal Source port range From and To e Type of Service Type of Service mask For further information on the principles and parameters of the traffic flow filters refer to the 3GPP standards TS27 007 V4 2 0 and TS 23 060 V4 7 0 v v p J a e oS 2 ov v te Ss D a Nn 6 Click Apply at the bottom of the page Administration 145 Chapter 4 Using the web interface Setting up user permissions You can restrict access to parts of the web interface for non administrator users To set up the user permissions do as follows 1 From the left navigation pane select ADMINISTRATION gt User permissions Thrane amp Thrane SIGNAL DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS ADMI
123. r PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the Dashboard ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls STREAMING PROFILES ON LAN Group 0 Start Streaming 128 Refresh e Primary profiles are listed in the left side and secondary profiles if any are listed to the right e Profiles that are currently active are displayed as a link with the text Stop lt name of profile gt e Profiles that are ready to be activated are displayed as a link with the text Start lt name of profile gt Using the Dashboard 67 u v J i 2 D v te S D Nn Chapter 4 Using the web interface Start stop a Streaming session on the LAN interface 68 Note Before starting a Streaming session make sure you have set up a Streaming profile for your user group in the SETTINGS gt LAN gt Network user groups page To start or stop a Streaming session click the link with the name of your Streaming profile under STREAMING PROFILES ON LAN Note that if another primary profile is active you must stop it before you can start your new profile If a primary profile is already active your new profile will not appear as a link but as plain text The active primary profile is displayed as a link with the text Stop lt name of profile gt Click this link first to stop the active profile Then click your new profile which is now displayed
124. r local addresses cms Introduction Chapter 4 Using the web interface 2 Uncheck the box labeled Use a proxy server for your LAN 3 Click OK When the proxy server settings are disabled close your browser You may need to change this setting back on return to your Internet connection u v p J z 2 D v te Ss D a Nn Introduction 59 Chapter 4 Using the web interface Accessing and navigating the web interface Accessing the web interface 60 To access the web interface do as follows 1 Connect your computer to the terminal 2 Start up the terminal For further information see Getting started on page 19 3 Open your browser and enter the IP address of the terminal The standard IP address is 192 168 0 1 K If the IP address is changed and you do not have the new address you can temporarily set the IP address to the default value by pressing the Reset button next to the SIM slot in the connector panel of the terminal You can then access the web interface and change the IP address Note that if you do not change the IP address the default IP address will only be valid until the terminalis powered off Then the terminal returns to the IP address from before the Reset button was pressed For further information on the Reset button see Reset button on page 183 Introduction Chapter 4 Using the web interface Overview of the web interfac
125. r support and that we always recommend that software upgrades are being carried out by official Thrane amp Thrane distribution partners Uploading software 127 Chapter 4 Using the web interface 128 Sy Se w In the field UPLOAD SOFTWARE TO TERMINAL click Browse Browse to the new software version and accept it Click the Upload button Note that the upload procedure takes a couple of minutes Note When upload is done your terminal automatically restarts with the new software Uploading software Chapter 4 Using the web interface Downloading software from the Internet WEW The terminal uses your BGAN airtime subscription to download the new software from the Internet Note that it can take several minutes to download the software To download the latest software from the Internet to the terminal do as follows 3 Make sure you have a connection to the Internet from your terminal Open the web interface and select SETTINGS gt Upload from the left navigation pane Thrane amp Thrane SIGNAL 0000000 DASHBOARD CHECK FOR SOFTWARE UPDATES PHONE BOOK Current software version MESSAGES Check for updates EAIN Latest available Not checked SETTINGS File size LAN Phone Fax ISDN Common UPLOAD SOFTWARE TO TERMINAL IP handsets Browse Upload Discrete 1 0 Upload Disclaimer for Downloading and Uploading soft
126. r the SAILOR FleetBroadband systems vii Typography viii In this manual typography is used as indicated below Bold is used for the following purposes e To emphasize words Example Do not touch the antenna e To indicate what the user should select in the user interface Example Select SETTINGS gt LAN Italic is used to emphasize the paragraph title in cross references Example For further information see Connecting Cables on page Chapter 1 Chapter 2 Chapter 3 Table of Contents Safety summary cccscceecseesccssessesscssecssesseeecesesseeneces iii About the manual 0 ccceeccesesceeeeeeeeceeeeeeeeeeeseceeeaeers vi Introduction WELCOME cccs cssacetivscussetiusevsncoueysvsuesonedecstivadautoonscntesecteusneees 1 Inthis chapter sssvscsstessslesassbesestesesssacevesestssqseshedbes sateasdeesd eess 2 Features and interfaces csssccssecceseeseecseeseeeeeseeeeeeseeeees 3 Main UNS ainesse inorena inniinn iaaiaee 4 The Inmarsat BGAN system cccsccssscssseerseeseceresseeeneeees 11 Matrix of services and interfaces s s sssesssesssssssersssessseesess 17 ATETA KES a E EAE A ES 18 Getting started In this chapter scssscsetesteesedetvesnavedeszes caeeiedieswtesssteslesn escvessenes 19 Before youi startissa a 19 Starting up the terminal cccscsssssscssesssessesscssesseseenees 21 Connecting the IP handset scscsesseecese
127. rd call Outgoing UDI or RDI sessions will be not be influenced by this setting Setting up the interfaces 93 94 Chapter 4 Using the web interface If you select 3 1 kHz Audio all outgoing calls except UDI RDI will use the call type 3 1 kHz Audio If you make a Standard call it will be converted to a 3 1 kHz Audio call Outgoing UDI or RDI sessions will be not be influenced by this setting K You can override the call type setting for outgoing calls by dialing one of the following prefixes before the number e 1 force the call to Standard e 2 force the call to 3 1 kHz Audio Refer to Overriding the default outgoing call type on page 40 5 Click Apply Setting up the interfaces Chapter 4 Using the web interface Setting the common interface settings The common APN The common APN setting is defined here and can be selected for each network user group If you are using the same APN for many network user groups it is easier to define it once and then simply select it for the relevant user groups Also if you change the common APN at a later stage it is automatically updated for all network user groups where the Common setting is selected To set up the common interface settings Do as follows 1 Select SETTINGS gt Common Thrane amp Thrane SIGNAL DO00000 COMMON INTERFACE SETTINGS DASHBOARD v v m a D S 2 D v t S Nn APN PHONE BOOK Ce
128. rk user group for Crew welfare allowing Standard connections e one network user group for IP handsets allowing no Internet access e one network user group for Remote management of systems at the bridge or in the engine room This would be a direct Standard connection Bridge mode v v p J a e oS 2 ov v te D se Nn The SAILOR FleetBroadband terminal supports up to 11 different network user groups and global IP addresses Managing LAN network users 111 Chapter 4 Using the web interface Necessary steps when managing network users The steps necessary for managing network users include 1 Defining a network user group See Setting up the network user groups on page 113 The network user groups determine settings such as QoS Standard Streaming e IP addressing Static Dynamic e Internet access mode Router Mode Bridge Mode No Internet Access Identifying a network device See Managing network devices on page 119 The network devices are identified by their IP address MAC address and optionally device name Associating the network user group and the network device See Using the network classification table on page 121 The network classification table determines which devices should belong to which network user group When a network device is connected the terminal runs through the network classification table to check if the new connection matches any of the entries
129. rvice world wide between a ship and any destination in the world Declaration The safety requirement with respect to the LVD directive 73 23 EC is met by conforming to the harmonized EU standard EN 60950 The protection requirement with respect to the EMC directive 89 336 EC is met by conforming to the harmonized EU standard EN 60945 Effective use of frequency spectrum is met by a conformity assessment by the National Telecom Agency Denmark Notified Body No 0170 on the basis of the harmonized EU standard ETSI EN 301 444 i a Manufacturer Thrane amp Thrane A S Lundtofteg rdsvej 93D DK 2800 Kgs Lyngby Denmark Porsvej 2 DK 9200 Aalborg SV Denmark Place and Date Kgs Lyngby 15 November 2007 DEPA 0170 Lars Thrane President Thrane amp Thrane A S Doc no 99 126558 A p Page 1 of 1 Thrane amp Thrane A S Lundtaftegaardsvej 93 D DK 2800 Kgs Lyngby Denmark 7 45 3955 8800 F 45 3955 88 88 info thranecam wwwthrane com Bank Danske Bank Comp reg 65 72 46 18 VAT DX 20 64 64 46 Chapter 6 Conformity SAILOR 250 FleetBroadband CE R amp TTE The SAILOR 250 FleetBroadband is CE certified R amp TTE directive as stated in Declaration of Conformity with R amp TTE Directive enclosed in copy on the next page gt iS 2 i oO SAILOR 250 FleetBroadband 187 Thrane amp Thrane Thrane amp Thrane A S Declaration of Conformity with R amp TTE Directive
130. s mn S oO w a Note There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice For information on how to make a call to the terminal see Making a call to the terminal on page 44 Selecting the incoming call type To select which call types are accepted for an incoming call use a computer and the web interface e ISDN Select the call type under SETTINGS gt ISDN For further information see Configuring the ISDN interface on page 92 e Phone Fax Select the call type for each port under SETTINGS gt Phone Fax For further information see Configuring the Phone Fax interface on page 90 e IP handset Select the call type for each handset in the web interface under SETTINGS gt IP Handset gt Call settings For further information see Setting the call types for IP handsets on page 108 Using a phone or fax machine 4l Chapter 3 Operating the system Making or receiving a phone call Analog phone ISDN phone or IP handset There are different methods for activating a call depending on the type of phone Analog phone or ISDN phone Dial after the number e IP handset Press the off hook key after the number Making a call First connect your phone to the relevant interface For further information see the Installation Manual You have different options for making a call Short Dial If the number is in the phone book of the terminal you can use the Short Dial number
131. scribing normal phases of operation for the terminal Self test The Self test performs system test on the SAILOR FleetBroadband system similar to the tests that are performed during the Power On Self Test POST WIEWS The terminal will reboot when performing the self test All ongoing calls or data sessions will be terminated To activate a Self test do as follows 1 Select HELPDESK gt Self test Thrane amp Thrane u v T J Z 2 ra v fe D Nn SIGNAL 0000000 Warning The terminal will reboot to perform the self test Rebooting the terminal will DASHBOARD terminate all existing connections PHONE BOOK Self test MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESK Event list Event log Self test SITE MAP Event logging and self test 151 Chapter 4 Using the web interface 2 Click Self test 3 Click OK in the Warning dialog The terminal now performs a self test and resets the terminal What s next 152 This chapter has explained how to use the web interface for setup and use of the system You should now be able to set up the system check status read and send SMS messages use the phone book and much more The following chapter Troubleshooting provides guidelines for troubleshooting an overview of the different means of status signalling and a list of available spare parts and accessories What s next Chapter 5 Troubleshooting
132. selection specific satellite Select Auto and click Apply Hut Me syst m is The system will now search for outside coverage fe A the satellite with the strongest from that satellite signal and attempt to connect No The Radio silence If the Radio silence function transmissionon function is should not be activated the BGAN activated from an deactivate it from the external network is external device device possible connected to the Troubleshooting guide 159 fe T fa lt Nn K 2 5 2 ke Chapter 5 Troubleshooting Problem Possible Cause Remedy Connection to the Internet Your network user group does not The Administrator can access and change network user groups in cannot be allow Internet the built in web interface of the established access terminal 256 kbps The elevation Availability of 256 kbps Streaming Streaming does angle to the can only be guaranteed in areas not work satellite is too low with over 15 degrees elevation 128 kbps The elevation Availability of 128 kbps Streaming Streaming does angle to the on SAILOR 250 FleetBroadband not work on satellite is too low can only be guaranteed in areas SAILOR 250 with over 15 degrees elevation FleetBroadband The web The browser is For Microsoft Internet Explorer interface configured to usea select Tools gt Internet Options gt cannot be proxy server Connections gt LAN Settings and accessed unchec
133. sign this IP address to the MAC address of this device if DHCP is enabled and the Internet connection is not a Bridge mode connection To lock a device to its current IP address click the link next to the device The device is then locked to the current IP address and added to the list of locked IP addresses at the top of the page To unlock a device from the IP address click Delete next to the device in the LOCKED IP ADDRESSES list Managing LAN network users Chapter 4 Using the web interface Using the network classification table Overview The network classification table is used for making an association between network devices and network user groups Each entry in the table shows MAC address IP address LAN port and network user group When a network device is connected the terminal runs through the network classification table to check if the new connection matches any of the entries in the table When a match is found the terminal establishes a PDP context and the device is ready for use with the terminal Adding or editing an entry in the network classification table To add a new entry to the table or to edit an existing entry do as follows 1 Select SETTINGS gt Network classification table Thrane amp Thrane w v T J S 2 D v t Nn SIGNAL 0000000 DASHBOARD NETWORK CLASSIFICATION TABLE MAC address IP address LAN port Net
134. sing the built in web interface of the terminal with your browser For further information see Accessing the web interface on page 60 You may have to disable the Proxy server settings in your browser For further information see Browser settings on page 58 For information on how to configure the LAN interface on the terminal see Configuring the LAN interface on page 87 Connecting a computer 25 Chapter 2 Getting started Entering the SIM PIN for the terminal Overview Depending on your SIM card you may have to enter a SIM PIN to use the system You can enter the PIN using a standard phone or ISDN phone the IP handset or the web interface For information on how to connect the IP handset or computer you are going to use see Connecting a computer to the LAN interface on page 25 or Connecting the IP handset on page 24 Entering the PIN using a phone or IP handset To enter the PIN If you have a phone connected to the terminal you can use it to enter the PIN at start up Do as follows Dial the PIN the same way you would dial a phone number e For an analog or ISDN phone Pick up the phone When the terminal is waiting for a PIN you will hear 2 beeps pause 2 beeps etc Dial lt PIN gt followed by When you hear a busy tone or a dialing tone the PIN has been accepted and you can hang up or dial a number e For an IP handset Select the BGAN menu select Enter PIN and enter the user name and password f
135. slations Packet Data Protocol A network protocol used by external packet data networks that communicate with a GPRS network Personal Identification Number A code number used to provide access to a system that has restricted access Power over Ethernet Pacific Ocean Region Power On Self Test A test sequence that runs every time the system is powered up or reset 191 gt n a L Glossary PS PUK QoS RDI RF SAS SDU SIM SMS 192 Packet Switched Packet switched networks move data in separate small blocks packets based on the destination address in each packet PIN Unblocking Key An eight digit code used to unblock a SIM card after three incorrect PINs have been entered The PUK code is supplied with the SIM card Quality of Service Restricted Digital Information Radio Frequency Electromagnetic wave frequencies between about 3 kilohertz and about 300 gigahertz including the frequencies used for communications signals radio television cell phone and satellite transmissions or radar signals Satellite Access Station The gateway between the satellites and the worldwide networks such as Internet telephone network cellular network etc Service Data Unit Also known as a data packet Subscriber Identity Module The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information preferences and storage of text
136. sseseesssseeeeeessenees 79 Setting up the interfaces ccsscsscessssecessesesseeceseeeeeeees 86 Managing LAN network users scesesscessessessesseeeessseeees 111 Uploading software ccssccsccsssesscsessssssesssssesseseserees 126 Selecting the preferred BGAN satellite cceseeseeseeeees 131 AGMinisttation c v ccessccessccnesiessscceneeaceaceceessctestcenscensonen sedans 133 Help desk and diagnostic report cscsesseesesseesseseeerees 148 Event logging and self test scssssscsscsssessessesseeseseerees 150 What Si ext EE 152 Troubleshooting Intis chapter ses ccv ossdeesiasdedscas nccesduaesesdssnecabecsvatesaseersts 153 Getting SUpport sssini eiei 153 Chapter 6 Glossary Index Table of Contents Uploading Software cccsccscsssssecsscsssssscsessssseseseeseseeees 154 Part numbers sccccsce ssestcactesccessocdenstpegedeeleceesstpatateessdeedstecte 155 Troubleshooting guide ccscsscescsssssesssssessssescesssssensees 159 Status signaling ceccsccscesecssesscesecsesescessesecsesseeesssseeess 165 Logging Of events ccssseescsseessessesssssesssssecssssasersssesenees 182 ReSet DUMON ssccciccsessccecscezssesasacecaseeseacesth daecscuasaneesecentecteee 183 Conformity SAILOR 500 FleetBroadbanid 0 185 SAILOR 250 FleetBroadband cceee 187 ERE RE E EE EAO S 189 Porites cia TE EE EEA E E deteestena eae oe 195 xi Table of Contents xii Ch
137. ssign different priorities to different types of traffic in order to optimize performance Example When you are browsing the Internet a Standard data connection is normally sufficient However to have a video conference you may need a Streaming connection in order to obtain a direct connection without interruptions Your traffic flow filters can define these priorities so that your connection automatically switches to Streaming e g when you have a video conference u v p J Z oS 2 D v fe Ss D Nn Administration 143 Chapter 4 Using the web interface Defining traffic flow filters 144 To define the traffic flow filters do as follows 1 From the left navigation pane select ADMINISTRATION gt Traffic flow filters l Dest Source Type daa Prec Profile Source Address Subnet Mask Prot No Port Port oi cay Index Range Range Service Mask 0 Streaming 64 17 Edit Delete New entry 2 Click the link New entry Thrane amp Thrane SIGNAL O000000 ENTER ALUES FOR NEW FILTER DASHBOARD Eval Prec Index pgm PHONE BOOK Profile Streaming 32 MESSAGES Source Address OCC T CALLS Subnet Mask ee SETTINGS Prot No ADMINISTRATION POREDE te Call charges Source Port Range CL To Log handling Type of Service CI Profiles Type of Service Mask Traffic flow filters S SIM Lock User permissions HELPDESK SITE MAP Gore a ie
138. ssword Save load a configuration or log off Administration Administration 133 Using the web interface Chapter 4 Using the web interface Resetting the Administrator password If you have forgotten the administrator password do as follows 1 Contact your supplier for a reset code Please report the serial number and IMEI number of the terminal You can find the serial number and IMEI number in the Dashboard 2 Click the link Forgot administrator password at the bottom of the ADMINISTRATOR LOGON page see the previous section Thrane amp Thrane SIGNAL 0000000 RESET ADMINISTRATOR PASSWORD DASHBOARD Reset code PHONE BOOK Reset _ Cancel MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP 4 El Done _ menet 7 3 Type in the reset code obtained from your supplier and click Reset 4 Type in the user name Admin and the default password 1234 5 Click Logon For information on how to change the password see the next section Changing the administrator password 134 Administration Chapter 4 Using the web interface Changing the administrator password Do as follows 1 After entering the Administrator user name and password in the ADMINISTRATION page locate the section Change administrator logon Thrane amp Thrane Please remember to log off after use DASHBOARD Change administrator logon PHONE BOOK User name MESSAGES New password
139. ssword you do not need to insert a SIM card nor to enter the PIN to be able to upload software For further information see Uploading software on page 126 154 Uploading software Chapter 5 Troubleshooting Part numbers System units TT 3740A SAILOR 500 FleetBroadband system Item Part number SAILOR 500 FleetBroadband antenna 403052A SAILOR FleetBroadband terminal 403738A TT 3742A SAILOR 250 FleetBroadband system Item Part number SAILOR 250 FleetBroadband antenna 403050A SAILOR FleetBroadband terminal 403738A TT 3670A IP handset and cradle Item Part number Thrane amp Thrane IP Handset 403672A Thrane amp Thrane IP Cradle 403674A Part numbers 155 T fa t Nn i 2 5 2 Chapter 5 Troubleshooting Spare parts SAILOR 500 FleetBroadband Antenna spare parts Item Part number HPA module S 62 124671 ATB LNA module S 88 126533 A GPS module S 60 124765 Cables Item Part number Antenna cable 30 m 37 126525 DC cable 37 125999 LAN cable 2 m 37 203213 156 Part numbers Chapter 5 Troubleshooting Spare parts SAILOR 250 FleetBroadband Cables Item Part number Antenna cable 25 m 37 204567 025 DC cable 37 125999 LAN cable 2 m 37 203213 Options and accessories Cables Item Part number Antenna cable RG223 U 1
140. stallation manual SAILOR SF 6 Main units Chapter 1 Introduction SAILOR FleetBroadband terminal Overview S e e gz e Whether you have purchased a SAILOR 500 FleetBroadband system or a SAILOR 250 FleetBroadband system the terminal is basically the same For this reason this section covers both systems The SAILOR FleetBroadband terminal is the controlling unit in the SAILOR FleetBroadband system It contains all user interfaces and LED indicators and stores configuration data For information on how to install the terminal refer to the installation manual Tools for setup and daily use The Thrane amp Thrane IP handset can be used for displaying status and for entering the PIN code for the terminal The IP handset connects to the LAN interface of the terminal For information on how to use the handset menus see the user manual for the IP handset The built in web interface is used for easy configuration and daily use The web interface is accessed from a computer connected to the terminal using an Internet browser No installation of software is needed For further information on the web interface see Chapter 4 Using the web interface Main units 7 Chapter 1 Introduction SIM card The terminal has a SIM slot Subscriber Identity Module located in the connector panel behind a small cover plate The terminal requires a dedicated FleetBroadband SIM card which is acquired
141. terminal can supply to the LAN port Off The terminal is not supplying power to the port Status signaling 169 Chapter 5 Troubleshooting Event messages Display of event messages The terminal can detect events during POST Power On Self Test or CM Continuous Monitoring When the terminal detects an event that requires your action it issues an event message When your terminal issues an event message the Terminal indicator or Power Terminal Antenna Message the Antenna indicator in the LED panel on top of the terminal signals the event according to the tables Terminal indicator and Antenna indicator in the previous section You can see the active event messages in the web interface by clicking the warning symbol in the icon bar at the top in the web interface All events are logged in the event log For information on the event log see Viewing the Event list or the Event log on page 150 170 Status signaling Chapter 5 Troubleshooting List of events The following list explains the events that may show in the web interface of the terminal ID Event Text Explanation Remedy 00100to System data Important system Do not use the used 00199 damaged data is damaged terminal Contact your distributor 00210 to SIM module The SIM interface Contact your 00219 error on the terminal distributor cannot be used 00240to Temperature The terminal is in Do not use the
142. the problem persists 08009 Power Hold up The power supplyto Ensure a stable the terminal the terminal has power supply to the can no longer dropped for too terminal power the long The antenna antenna does not have enough power to function 0800A Reduce PoE The input voltage to Ensure a stable the terminal reduces PoE with 30W the terminal is too low The terminal will lower PoE power from 60 W to 30 W power supply to the terminal Status signaling 177 D T fa lt Nn i 2 S 2 ke Chapter 5 Troubleshooting The Event will be cleared when upload has finished ID Event Text Explanation Remedy 0800B PoE Overvoltage is Do not use the Overvoltage detected in the terminal protection is terminal The i Contact your activated terminal will be PA distributor shut down in 10 minutes 0800D Antenna Overvoltage is Do not use the Overvoltage detected in the terminal protection is antenna The Contact your activated terminal will be aie distributor shut down in 10 minutes 08010 Undervoltage The input voltage Ensure a stable has been has dropped below power supply to the detected an acceptable level terminal The terminal will be shut down in 10 seconds if the situation persists 0801B Lost Communication Contact your connection to with the GPS distributor if the the GPS receiver in the warning persists rece
143. the diagnostic report access the web interface and select HELPDESK Then click Generate report Event log 182 The event log holds information of events registered in the terminal or antenna The same events are also indicated in the Antenna and Terminal LEDs on the terminal LED panel The log includes the time of the occurrence a short description location of the error etc This information can help troubleshooting errors in the system You can see the event log in the web interface For further information see Viewing the Event list or the Event log on page 150 Logging of events Chapter 5 Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover The functions of this button is described in the next section To press the Reset button use a pointed device a i Nn w re Si 2 Reset button 183 Chapter 5 Troubleshooting Function of the Reset button 184 The Reset button on the terminal has the following functions Action Function With the terminal running press the Reset button normally The terminal IP address and IP netmask are temporarily set to the default value default IP address 192 168 0 1 With this function even if the IP address has been changed and you do not remember the new IP address you can still access the web interface and see your current configuration The
144. the left navigation pane select ADMINISTRATION gt Profiles Thrane amp Thrane SIGNAL 0000000 Standard Streaming Streaming Streaming Streaming FT Geinedi ser definedZ DASHBOARD PHONE BOOK Tretie Background Streaming Streaming Streaming Streaming Subscribed Subscribed MESSAGES Maximum CALLS bit rate UI jo kbps SETTINGS Maximum ADMINISTRATION bit rate DI kbps Call charges ee Log handling Guaranteed Profiles kiga i il Guaranteed Traffic flow filters a SIM Lock KREBS User permissions Delve Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed HELPDESK Maximum SITE MAP SDU size J J Byte BDY error Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Residual bit Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Delivery of erroneous Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed x Subscribed z SDUs Transfer delay ms p p Traffic handling Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed z priority Apply Cancel 2 In one of the User defined columns fill in the top field with the name of your profile 140 Administration Chapter 4 Using the web interface 3 In the Traffic class row of your new profile select a class from the drop down list For best performance choose the right traffic class for your application In general Standar
145. vailable in areas with low elevation For further information see Limitations on page 16 12 The Inmarsat BGAN system Chapter 1 Introduction Overview of the BGAN FleetBroadband system A complete BGAN FleetBroadband system may include the SAILOR FleetBroadband terminal with connected peripherals a SAILOR 500 FleetBroadband antenna or a SAILOR 250 FleetBroadband antenna the BGAN satellite and the Satellite Access Station SAS The satellites are the connection between your terminal and the SAS which is the gateway to the worldwide networks Internet telephone network cellular network etc Packet Switched Network N 6 IP Router Fi Satellite f b PC yr N ys Satellite Access Station SAILOR 250 ee FleetBroadband antenna a SAILOR 500 r FleetBroadband x SAILOR oo SAILOR Switch Standard voice and ISDN E SAILOR ircui j eE oddban Circuit Switched Network terminal a a The Inmarsat BGAN system 13 S e e gz e Chapter 1 Introduction The BGAN services Supported services The services currently supported by BGAN comprise e A Packet Switched connection to the Internet e A Circuit Switched Dialed connection for voice fax or data Short Messaging Service SMS Packet data service The BGAN network supports different classes of data connection to the Internet Using a Standard data connection several users can share the data
146. ward all calls CO enabea COC Di te 1 0 sereen Forward when busy M enabled SOS Upload Forward if not reachable I enabled SOS Forward if I Co no ADMINISTRATION orward if no reply I Enabled when unanswered in ec HELPDESK Apply _cancei SITE MAP Common Call forward Satellite selection Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated 2 For each call type select Enabled next to the situation s in which you want to forward incoming calls 3 Next to the enabled items type in the phone number you want to forward the call to 4 If you have selected Forward if no reply select from the drop down list the period of time the system should wait before forwarding the call 5 Click Apply 98 Setting up the interfaces Chapter 4 Using the web interface Call barring Do as follows to bar incoming and or outgoing calls to and from the terminal 1 Select SETTINGS gt Common gt Call barring from the left navigation pane Thrane amp Thrane DASHBOARD ji Ok PHONE BOOK Read current settings pee STANDARD VOICE CALLS I Bar all outgoing calls SETTINGS Bar outgoing international calls except to home country LAN Ehone fran I Bar all incoming calls ISDN Bar all incoming calls when roaming outside the home country 3 1 KHZ AUDIO Commo
147. ware Please be informed that downloading and installing software from the Thrane amp Satellite selection Thrane web portal is at your own risk Thrane amp Thrane is not to be held liable for any possible damage with respect to downloading and installing ADMINISTRATION software to your SAILOR 500 FleetBroadband PERES If you have problems or questions with respect to downloading software or uploading your terminal please be informed that you will have to contact the SEE Thrane amp Thrane distributor from where the terminal was purchased or contact your local Thrane amp Thrane distributor Please be advised that you will not be able to contact Thrane amp Thrane for end user support and that we always recommend that software upgrades are being carried out by official Thrane amp Thrane distribution partners E _ nenet Click Check for updates The terminal will now connect to the Internet through the BGAN network using your airtime subscription It may take a minute or two to obtain the new software version Uploading software 129 v v T D lt ie D v a S Nn Chapter 4 Using the web interface 130 When the new software version is found the web interface shows the new software version and a link for downloading the software Click the link to download the new software to your computer After saving the software follow the procedure in the previous sectio
148. web interface Using profiles What is a profile A profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted For example a profile is used to define whether the connection is a Streaming connection or a Standard connection You can select between a number of predefined profiles or define your own profiles for your data transmission If no traffic flow filters are defined the Primary profile for a user group is used for all traffic from that user group See What are traffic flow filters in the next section For further information on profiles refer to the 3GPP standard TS 23 107 Selecting the profiles for a network user group When you set up a network user group you select the profiles to use for that user group You select a Primary profile and optionally one or more Secondary profiles v v J T oS 2 ov v fe D S lt Nn For further information on how to select the profiles see Managing LAN network users on page Ill Administration 139 Chapter 4 Using the web interface Defining new profiles When you define your profiles you can select Subscribed for many of the settings If you select Subscribed the value given in your Airtime subscription will automatically be used Note 4 For SAILOR 250 FleetBroadband the maximum Streaming bit rate is 128 kbps To define a new profile do as follows 1 From
149. work user group PHONE BOOK MESSAGES a Group 0 v Edit Delete 2 Group 0 a Edit Delete CALLS i 2 Default group SETTINGS Add LAN Changes to this page only take effect after reboot Port forwarding Network devices Network classification Network user groups Phone Fax ISDN Common IP handsets E h roant Managing LAN network users 121 Chapter 4 Using the web interface The network classification table shows which devices are associated with which LAN ports and network user groups An Asterisk is a wild card meaning that any value is accepted 2 Click Edit next to the entry you want to edit or click Add at the bottom of the list SIGNAL O000000 EDIT ENTRY DASHBOARD Enter values below or select a device from the list of known network PHONE BOOK devices to use that as a template If a field is left empty it will be considered a wild card MESSAGES MAC address CALLS SETTINGS IP address i LAN LAN port 2E ada Network user group Group 0 z Network devices Apply Cancel Network classification NETWORK DEVICES Network user groups IP address MAC address Device Name Phone Fax 192 168 0 2 00 18 F8 09 BD D4 device 0 Add 18 F8 09 09 device 1 ISDN 192 168 11 1 00 18 F8 09 09 06 Add 192 168 11 2 00 18 F8 09 09 07 device 2 Add Common 192 168 11 3 00 18 F8 09 09 08 device 3 Add IP handsets 192 168 11 4 00 18 F8 09 09 09 device 4 Add Discrete 1 0 f 192
150. xist even with the power cable removed To avoid injuries always disconnect power and discharge circuits before touching them Failure to comply with the rules above will void the warranty About the manual Intended readers This manual is a user manual for the SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband system The readers of the manual include anyone who is using or intends to use one of these two systems No specific skills are required to operate the SAILOR FleetBroadband system However it is important that you observe all safety requirements listed in the beginning of this manual and operate the system according to the guidelines in this manual Manual overview vi Note that this manual does not cover installation nor does it cover how to use the IP handset that comes with the system For information on installation refer to the installation manual and for information on the IP handset refer to the user manual for the IP handset Part numbers for both manuals are listed in the next section This manual has the following chapters e Introduction contains an overview of the BGAN services and a brief description of the system e Getting started explains how to insert SIM card and start up the unit It also contains a short guide to making the first call Operating the system explains how to use the system e Using the web interface explains how to use the built in web interface of the termina
151. y green Steady green and ready for use For further information on the indicators see Light indicators on page 166 Registering on the BGAN network 31 Chapter 2 Getting started Making the first call Introduction When the Antenna and Terminal indicators in the LED panel on the terminal both light steady green you are ready to make or receive the first call The following sections provide a short guide to making calls For more detailed information see Making or receiving a phone call on page 42 Making a call from the terminal To make a call from a phone or handset connected to the terminal dial 00 lt country code gt lt phone number gt followed by or off hook key Example To call Thrane amp Thrane in Denmark 45 39558800 from an analog phone dial 00 45 39558800 Making a call to the terminal Note 4 By default all handsets connected to the terminal will ring on incoming calls If you have connected a fax set the incoming call type on that Phone Fax interface to 3 1 kHz Audio to avoid that the fax rings and answers an incoming Standard call For further information see Selecting the call type on page 39 To make a call to a phone connected to the terminal dial lt Mobile number gt e is the prefix used in front of the country code for international calls 32 Making the first call Chapter 2 Getting started Mobile number The mobile number of the terminal you are calling The

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