Masterclock NTDS Series User Manual – v2 – December 2012
Contents
1. UTC Time and Date from the PC clock Time Date C Custom Both time and date are required They shall be treated as UTC re The new time and date is applied the moment Set Now is clicked Cancel pa Ezg ferenced NTDS24 1F A7 Status Es Display snapshot Network NTP 14 24 10 10 19 2012 14 24 10 10 19 2012 UTC Time Local Time Current Reference NTP Reference Locked 01 27 29 09 30 2012 15 30 36 10 18 2012 Reference Status Last Time Lock Lost UTC Last Time Lock Restored UTC Name Model NTDS24 1F 47 NTDS24 Network Configuration Ethernet 00 21 32 01 1F 47 IP 10 0 100 209 Netmask 255 255 252 0 Gateway 10 0 100 1 DNS 10 0 100 7 DHCP Enabled Close u Are you sure j Are you sure you want to reset the de ce vice named NTDS24 1F A7 y Are you sure Are you sure you want to set the device named NTDS24 1F 47 to factory defaults Yes No SET TIME DATE BUTTON Here you may break the link to UTC time to create a custom time Click this button to reveal a preliminary warning Read the warning and continue if you wish to create a custom time for your NTDS clock by unclicking the UTC button By clicking the UTC button you will return to UTC time STATUS BUTTON The Status window includes a Display snapshot of the clock s face On2. a 1 d ey i T E h om wo oe com Fas ue at EVA LA The Masterclock NTDS series of digital clocks display accurate time referenced from an NTP time server or one located on the Internet NTDS 16 Desktop NTDS16 NTDS19 NTDS112 Rack Mount NTDS24 NTDS24 NTDS26 NTDS29 Rack and Wall Mount NTDS44 NTDS46 NTDS84 NTDS86 Wall Mount NTDS4626 NTDS4626 3AL NTDS46 12AL NTDS8646 Wall Mount C Fe Table of Contents Thank you for your purchase of a NTDS digital clock from Masterclock Here you ll find instructions for unpacking and installing your clock s including suggestions for proper care and configuration We are here to help You can reach us using various contact methods phone email etc found at our website www masterclock com Before calling please attempt to find the answer to your situation here You ll find this user manual will handle virtually all of your questions Disclaimer The material in this document is for information only and subject to change without notice While reasonable efforts have been made in the preparation of this document to assure its accuracy Masterclock Inc assumes no liability resulting from errors or omissions in this document or from the use of the information contained herein Masterclock Inc reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to not
3. DESIGNED FOR WALL RACK OR TABLE MOUNT Your NTDS clock is designed to fit a variety of surfaces and environments supported by these sturdy brackets WALL MOUNT BRACKET For the smaller NTDS clocks a single wall mounting bracket is supplied which has been designed to fit on either a standard 2 x 4 or 4 x 4 conduit box Mount the bracket on the wall conduit box attach the power cord and CAT5 Ethernet patch cable and secure the NTDS to the bracket using the supplied retaining screws See page 7 for a plan view with measurements Larger clocks require two such brackets PLAN VIEW OF WALL MOUNTING BRACKET see page 7 Designed to fit on either a standard 2 x 4 or 4 x 4 conduit box Mount the bracket on the wall conduit box attach the power cord and CAT5 Ethernet patch cable and secure the NTDS to the bracket using the supplied retaining screws RACK MOUNT BRACKET Attach the Cat 5 cable and or power cord and then secure the clock to the equipment rack cabinet or wall SWIVEL MOUNT BRACKET Mount both swivel brackets to the wall attach the Cat 5 cable and or power cord and secure the clock to the brackets using the supplied retaining screws Adjust the angle to provide the best viewing TAKE CARE DURING INSTALLATION Power and low voltage signal wiring should be installed according to local electrical codes and to enable access to the back of this device Do not route power or signal cables between
4. depending upon the Advanced Settings values the Ethernet interface will be reinitialized and the network device will attempt to get an IP address from the DHCP server If the network device is successful the error will be cleared and the new address from the DHCP server will be used If a discovery was done using WinDiscovery or Telnet was used this initialization will be delayed by two hours Status LED is flashing Status in WinDiscovery says Unsynchronized Clock is unable to find NTP reference either primary or secondary Possible reasons and solutions 1 Verify that the NTP server s specified are reachable communicating and are not flagging their reported time as invalid Use a PC based SNTP client application to verify the server s if necessary Masterclock NTDS Series User Manual v2 December 2012 2 Verify that a gateway router firewall has been configured that allows the device to communicate outside of its local network 3 Verify that the IP address configured for the device is correct If you manually enter or DHCP assigns an IP address that already exists on the network this will create an IP address conflict The device will reset its address to one within the link local address space 169 254 xxx xxx If you see that the IP address starts with 169 254 obtain a new IP address for the device or resolve the duplication Consult your network administrator for a range of available IP
5. DHCP The network device can obtain configuration from a BOOTP server when no DHCP server is present Masterclock NTDS Series User Manual v2 December 2012 The following RFC2132 DHCP options defined configuration items are when available used by the network device for configuration purposes OPTION Es COMMENTS The value provided will be used for the Time Zone offset configuration unless it Time Offset gt is defined as zero in which case it will be ignored and the network device will rely on internal configuration Note this option does not provide information appropriate for dynamic Daylight Savings Time use The first IP address provided will be used for router gateway configuration Horan Nane Sero Up to two server IP addresses may be specified Network device will treat addresses as primary and secondary DNS servers Up to two server IP addresses may be specified Network device will treat Network Time Protocol Server addresses as primary and secondary NTP servers A network device will not function properly if configured to use DHCP services when no DHCP server is available on the network The factory default displaying local time is disabled You must enable and configure that setting to display local time We suggest you use an NTP time server with a UTC reference to configure the offset for your Time Zone and DST To ensure proper year around operation the automatic DST adjustments must be configured
6. NTDS Series User Manual v2 December 2012 enabled as a factory default In addition the device will reset its fallback address to one within the link local address space 169 254 xxx xxx when no DHCP server is present or is not able to be reached Reset the device to initiate a new DHCP IP address request or use static IP address mode Consult your network system administrator to ensure that a DHCP server is present and accessible on your network and or to obtain a list range of available IP addresses Clock does not respond to configuration changes and or status display is intermittent Device was found using WinDiscovery but the status display is intermittent or not updating and or the clock does not appear to be responding to configuration changes under the current WinDiscovery session Clock s previously found during a recent session of WinDiscovery do not show up during the current session The clock status or settings displayed under WinDiscovery show garbled characters Possible reasons and solutions 1 The WinDiscovery application has been open for too long and the clock configuration s have changed For example this can occur if the DHCP server has issued a new refreshed address Close the WinDiscovery application and restart 25 The discovery process was not complete before selecting began After clicking Discover wait until the discovery status indicates 100 completion Verify that the phy
7. USA July 3U 2U12 Declaration of Conformity DoC NIT DS DC 201207 Masterclock Inc 2484 West Clay St Saint Charles MO 63301 NTP Digital Time Display NTDSxxxx PoE NTDSxxxx DC where alphanumeric xxxx indicates digit size count and configuration is compliant with the CE directives and standards listed below Directives Electromagnetic Compatibility 2004 108 EC Standards CENELEC EN 55022 2010 Class B CENELEC EN 55024 2010 Immunity IEC 61000 4 2 2008 IEC 61000 4 3 2006 A1 2007 A2 2010 IEC 61000 4 4 2004 A1 2010 IEC 61000 4 6 2008 CENELEC EN 60950 1 2006 A11 2009 By Mlb William J Clark President Masterclock Inc USA July 30 2012 Masterclock Inc USA July 30 2012 Masterclock Inc Tel US amp CAN 800 940 2248 636 724 3666 e Fax 636 724 3776 2484 W Clay St St Charles MO 63301 Email sales masterclock com Web www masterclock com Contact Us Masterclock Inc 2484 W Clay St St Charles MO 63301 Masterclock Inc 2484 West Clay Street St Charles MO 63301 USA website www masterclock com USA and Canada 1 800 940 2248 1 636 724 3666 1 636 724 3776 fax International 1 636 724 3666 1 636 724 3776 fax Sales sales masterclock com Technical Support support masterclock com Masterclock Tel US amp CAN 800 940 2248 636 724 3666 Fax 636 724 3776 Email sales masterclock com Web www masterclock com
8. addresses to avoid IP address conflicts 4 If using DHCP mode consult your network administrator to ensure that your DHCP server is configured to automatically supply the NTP server address before selecting the Use NTP server s address provided by DHCP server checkbox If the DHCP server cannot automatically supply the NTP server address s then deselect this option and enter the NTP server s address s manually 5 Verify that the device is connected to the Ethernet LAN 6 Verify that all network cables hubs etc are in proper working order Be sure that Ethernet crossover patch cables are not being used where inappropriate Clock is not displaying the correct local time or date 21 Possible reasons and solutions 1 Clock did not properly negotiate the DST to standard time or vice versa transition 2 Time Zone offset has been configured incorrectly Provide the correct Time Zone configuration 2 DST has been configured incorrectly This is configured separately from the Time Zone configuration Provide the correct DST configuration by either manually entering the DST rules or selecting the single button configuration under WinDiscovery If using the convenient single button configuration for US Canada or EU DST be certain to use the latest version of WinDiscovery and apply it for each device If using the Current Windows Setting button to apply the DST rules verify that the rules on the computer ar
9. cancel The following pertains only M Time Date Options f Date MM DD YY Time 12 hour C Date DIMM YY C Time 24 hour C Date MMB C DatejTi Day of Year ater Hime Time Date Display dashes on reference Failure OK E to NTDS models with Une Depia alphanumeric characters t UTE Dual f Local DAY OF THE WEEK LANGUAGE CHOICE The language English Spanish etc for the day of the week display is selected from a drop down menu on the Display I Enable dashes display 56400 Seconds delay before dashes 0 never display dashes Properties window Configurable Options Input Control Display Properties Communications Control Local Time Settings 12 lpha Configuration Daylight Saving Time Save Time Zone Time Offset Save and Close Status Exit Allowable characters ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 S amp A _ space Date display configurations MM DD YY DD MM YY or YY MM DD 12 Alpha Display Configuration Message 1 Enable Message 2 m Firmy Time Reference Network Configuration SL46 2 ALPHA MESSAGE DISPLAY FOR THE NTDS46 12AL To edit the alpha message display on the NTDS46 12AL go to the Device Settings window and click 12Alpha Configuration at left That will reveal the window below The Alpha message display can cycle through up to three messages up to 100 characters per message and ca
10. custom settings Masterclock NTDS Series User Manual v2 December 2012 IGMP Use of the multicast addressing method requires the use of routers and switches and other network devices which support the Internet Group Management Protocol IGMP In addition the IGMP mode must be enabled and configured for multicast addressing to be implemented properly Please ensure that your network system components are capable of and configured properly for IGMP before utilizing the multicast addressing feature Consult you network administrator for assistance in utilizing the multicast addressing feature FIREWALLS Check with your firewall vendor to determine how to enable multicast traffic through a firewall In addition you may want to read RFC 2588 IP Multicast and Firewalls Port 123 Some NTP SNTP servers will expect NTP clients to operate on port 123 If the advanced settings have been altered for your clock and you begin experiencing difficulty in getting your clock to synchronize to the NTP time server or the clock begins acting erratically try returning the advanced settings to the default values 123 NTP CLIENT ADVANCED SETTINGS From the NTP Client window the NTP Client Advanced Settings button allows for the adjustment of additional network communication settings Under most operating circumstances it is not necessary to change these settings The factory default TCP UDP port for NTP service i
11. loss of NTP reference e Time Zone offsets to one second resolution supports any biasing requirements e Operates on WAN or LAN at 10 100 Mbps e Complete flexibility in Daylight Savings Time configurations e Fully configurable network settings including DHCP BOOTP support e Primary and secondary NTP reference with fault tolerant switching e Supports NTP Broadcast Multicast and query Unicast modes e Security features include password protected communication and the ability to disable Telnet management access e Status display to remotely view adjust and configure devices with WinDiscovery app e Rechargeable maintenance free battery retains configuration settings and time for at least two weeks after power loss e Six digit models six digit time or date display Nine digit models six digit time display plus three digit DOY Day of Year e Twelve digit models six digit time display plus six digit date display e 12 or 24 hour display formats e One year warranty from date of sale Masterclock NTDS Series User Manual v2 December 2012 Power Accessories and Software Due to the large variety of clocks covered in this User Manual the list of accessories below is for illustrative purposes Refer to your sales order for actual items shipped e NTDS digital time display clock e Mounting bracket e Cat5 patch cable e CD ROM with WinDiscovery software application and Cat5 patch
12. or by any means electronic mechanical photocopying recording or otherwise without the prior written consent of Masterclock Inc TRADEMARKS Microsoft is a registered trademark of Microsoft Corporation Other trademarks mentioned in this manual are the property of their respective owners PRINTING While optimized for onscreen viewing the pages of this manual are formatted for printing on 8 5 x 11 and A4 sized paper giving you the option to print the entire manual or just a specific page or section Masterclock NTDS Series User Manual v2 December 2012 Compliance C CE MARKING Electromagnetic Compatibility 89 336 EEC 92 31 EC 93 68 EEC 2004 108 EC Tested and Conforms to the following EMC standards EN61000 6 1 2001 EMC Immunity Generic Commercial EN61000 4 2 1995 A1 1998 A2 2001 Electrostatic Discharge EN61000 4 3 2006 A1 2008 RF Immunity EN61000 4 4 2004 Fast Transient Common Mode EN61000 4 5 2006 Surge EN61000 4 6 2007 RF Injection Common Mode EN61000 4 8 1993 A1 2001 Power Frequency Magnetic Field EN61000 4 11 2004 Voltage Dips EN61000 6 3 2001 EMC Emissions Generic Commercial P EN55022 2006 A1 2007 CISPR22 2008 ANSI C63 4 2009 EN61000 3 2 2006 A1 2009 A2 2009 Harmonic Current Emission EN61000 3 3 2008 Voltage Fluctuations and Flicker Low voltage directive 2006 95 EC Tested and Conforms to the following Safety standards EN60950 1 20
13. 06 Safety of Information Technology Equipment Masterclock NTDS Series User Manual v2 December 2012 FCC STATEMENT C This device complies with Part 15 of the FCC Rules and found to comply with the limits for a Class B digital device These limits are designed to provide reasonable protection against harmful interference in a commercial residential installation Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT DIRECTIVE WEEE 2002 95 EC The NTDS models are considered WEEE Category 9 Monitoring EE and Control Instruments Equipment as defined by the WEEE Directive and therefore fall within the scope of the WEEE Directive For more information about Masterclock s WEEE compliance and recycle program please visit http www masterclock com rohs_compliance ph Operation is subject to the following two conditions 36 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation RoHS RESTRICTION OF THE USE OF CERTAIN HAZARDOUS SUBSTANCES DIRECTIVE 2002 95 EC The RoHS directive covers the same scope of electrical and electronic equipment that are under the WEEE directive except that Category 8 M
14. 2012 Introduction NTDS NETWORK TIME DISPLAY SLIMLINE DIGITAL CLOCKS Masterclock NTDS digital clocks are designed to display accurate time referenced from an NTP time server or one located on the Internet The wide variety of sizes illustrated to scale at left are designed for a wide variety of applications and mounts The built in NTP client can set time from one or two NTP servers Masterclock produces a full line of NTDS clocks including NTDS 16 Desktop MCR IOOG E NTDS16 NTDS19 NTDS112 Rack Mount NTDS24 NTDS24 NTDS26 NTDS29 Rack and Wall Mount 14 Deskion NTDS44 NTDS46 NTDS84 NTDS86 NTDS4626 Wall Mount NTDS4626 3AL NTDS4626 12AL NTDS8646 Wall Mount Many of these include dual face models All may be ordered in your choice of four LED colors blue amber green red and several metal case styles Please refer to the Specifications section of this document p 24 for additional details on each model For available options visit Masterclock s website www masterclock com Masterclock NTDS Series User Manual v2 December 2012 Features Just one of our many NTDS desktop rack mountable and wall mountable digital clocks the NTDS26 features six 2 3 5 8cm LED digits in a sturdy attractive powder coated steel case percocet au Your new NTDS digital clock features e RTC Real Time Clock back up maintains time during loss of power and or
15. 35 0 no auxiliary control 0 Multicast IP Address 239 252 O0 0 Port 6168 Communication Timeout seconds 0 15 65535 0 no timeout ADMINISTRATIVE FUNCTIONS From the Device Settings window click Administrative Functions SET TIME AND DATE This feature may be most useful for demonstration in lab situations environments where an external reference time signal is not available when the built in NTP client is disabled or when a network connection to an NTP server is not available SET PASSWORD See page 15 RESET DEVICE See page 16 INSTALL NEW OPTION This window will ask you to Paste the Option Key you received here Then click Install 18 LEAP SECOND DATE This window enables the placement of a leap second when it occurs Enter the date and polarity ahead of time EMAIL CONFIGURATION This window is only useful on MCR1000 MCR5000 and CRL1000 devices AUXILIARY CONTROL This window at left enables the addition of an auxiliary control source input the source ID You will be asked to input the Multicast IP Address and Port Then you will need to set the number of seconds if any in a Communication Timeout SET TO DEFAULT CONFIGURATION Click this button to set your clock back to the factory defaults The password will revert to public Masterclock NTDS Series User Manual v2 December 2012 NTP Addressing Modes NTDS24 1F A7 Dev
16. TIME ZONE OFFSETS The NTDS digital time display maintains time as UTC initially A Time Zone offset or bias can be provided to adjust the time for display purposes A bias can be set as a positive or negative value Expect a resolution of one second DAYLIGHT SAVING TIME An automatic Daylight Saving Time DST adjustment can be configured separately and in addition to a Time Zone offset DST begins on the second Sunday of March at 2 00 AM Local Time and ends the first Sunday of November at 2 00 AM Local Time EU STANDARD EUROPEAN UNION In the European Union daylight change times are defined relative to the UTC time of day Summertime Period begins at 1 00 AM UTC on the last Sunday of March and ends at 1 00 AM UTC on the last Sunday of October FREEWHEELING ACCURACY The NTDS has built in provisions to allow it to freewheel and maintain accuracy for extended periods in the absence of Time Code These features also allow the unit to be set manually and run without Time Code with precision TCXO AND RTC CIRCUIT The NTDS contains a precision TCXO Temperature Compensated Crystal Oscillator and RTC Real Time Clock circuit allowing the clock to maintain an accuracy of 1 minute per year to the last known Time Code input 165 mSec per day when Time Code is not present or cannot be decoded i e freewheeling mode MAINTENANCE FREE RECHARGEABLE BATTERY The RTC and TCXO are maintained continuously from a rechar
17. appears The top item is a Properties button To open the Device Settings window double click the NTDS clock name The top left item is labeled Configurable Options Masterclock NTDS Series User Manual v2 December 2012 ms Masterclock Inc Network Device Dr Known devices ele NTDS26 Device NTOS26 12 40 Conf Roorn eT Properties oe Network Configuration _ NTDS Device Settings a NTDS Set Password m NTOS NTDS Set Timer Date NTDS Status a NTDS Reset Dewice NTDS NTOS set To Default Configuration set Relay Schedule eee View Relay Schedule h Masterclock Inc NTDS Clocks Network Configuration 7 Name NTDS24 03 06 Device Mame ATOSA 00 Model NTDS24 Firmware 5 0 10 Network Configuration Automatic sly obtain metweotk confaquiation Ethemet 00 21 32 02 03 06 Hot Nes Ret lM IP 10 0 100 151 IP adlina Netmask 255 255 252 0 ee Gateway 10 0 100 1 Namaak Dns 10 0 100 7 Tatawa li 10 1 DAS DHCP Yes NTDS24 03 06 Device Settings Configurable Options Firmware Serial Device Version Number Time Reference Network Configuration SL24 5 0 10 Input Control Display Properties Communications Control Local Time Settings Daylight Saving Time Save Time Zone Time Offset Save and Close Status Exit Administrative Functions Set Password Old password New password Ne
18. ault is Telnet server port 23 Access the Telnet configuration by clicking the Communications Control button on the Device Settings window at left The following sections provide basic descriptions of using the Telnet interface of the network device Please refer to the previous WinDiscovery section p 14 for additional details and important operational information regarding the special features and modes of the network device TO INITIATE A TELNET SESSION Select the Run command line interface from the Start menu 21 and enter the command telnet followed by a space and then the IP address of the unit and click OK At the login prompt type the user name and press the Enter or Return key Next you will be prompted to type the password The factory default for both user name and password are public To initiate commands type the desired command name and press the Enter or Return key At left a sample window from Telnet Masterclock NTDS Series User Manual v2 December 2012 Specifications N N User Manual v2 December 2012 Masterclock NTDS Series COMMUNICATIONS PROTOCOL DHCP enabled by default configuration or via Static IP mode entry e Network configuration IP address Netmask e Gateway router DHCP option 03 e Primary and secondary DNS DHCP option 06 e Primary and secondary NTP servers DHCP option 042 e Time Zone offset DHCP o
19. based on an automatically generated electronic query or NTP time request The Unicast method is supported simultaneously when either the Broadcast or Multicast modes are selected UDP User Datagram Protocol Broadcasts Some firewalls and routers will not forward UDP broadcasts by default Security configurations may need to be adjusted to allow the UDP broadcast packets to pass on the configured port BROADCAST Masterclock NTDS Series User Manual v2 December 2012 Special Error Indicator In addition to the standard status indications the network clock will display a special error indicator under the status window if either a DHCP server cannot be located or if the device has an IP address conflict due to either DHCP or Static IP addressing Under these conditions the unit will also be assigned a fallback IP address of 169 254 xxx xxx and appear in RED text under the main WinDiscovery window To determine the cause of why the clock received a 169 254 xxx xxx address the user should display the status of the clock Near the bottom of the Status window the error will be displayed NTPS clocks and devices also support the broadcasting of NTP packets The broadcast mode is a widespread or open ended broadcast not intended for any specific IP address Broadcast packets are useful in situations where network administrators may wish to avoid heavy network traffic created by periodic NTP req
20. blic Masterclock NTDS Series User Manual v2 December 2012 Known dence F Masterclock Inc CRL Bel Ringer H Mastenclock Inc MER H Masterclock Inc MHTOS Clocks B NTO 3 AT O46 Masterclock Inc ACS The Global Password being used must match the password on all the devices being administered On any new system being installed the factory default password on all devices is public GLOBAL PASSWORD The Global Password feature allows the user to enter a single password for all NTP devices using the same password During this session and subsequent sessions of WinDiscovery you will not have to enter the password 1 Check Enable Global Password 2 Type your password 3 Click OK To disable the Global Password de select the Enable Global Password checkbox and click OK DEVICE SETTINGS BUTTON The Device Settings window includes three sections In Configurable options the Input NTDSDELFAT Device a a a Control button takes you to a NTP button a Clicking it permits the user to enable or disable the Configurable Options Firmware Device Time Reference Input Control SL24 2 8 11 Network Configuration Display Properties ommunications Control Local Time Settings Daylight Saving Time Time Zone Time Offse i Save Save and Close Status Exit Serial Version Number Administrative Functions NTP client If enabled
21. cable CD ROM IEC power cord User Manual pdf select power option when ordering e Power cord note Cloverleaf Mickey Mouse C5 style plug below is model specific PoE Power over Ethernet models require an IEEE 802 3af compliant PoE injector or switch with 48VDC output on spare pairs of the network cable conductor 4 and 5 with corresponding 48 VDC returns on pins 7 and 8 or by sharing the data pins and their returns This single network cable carries both data and power Maximum cable distance is 328 feet 100m Above left AC power Insert the IEC AC power cord included into the IEC socket located on the back panel Above right Ethernet PoE Insert the CAT5 Ethernet patch cable included into the RJ45 socket RELAY OPTION When the NTDS digital display is not locked to a NTP reference the dry contact relay will actuate The NTDS request time from the primary NTP time server If no response then it will send a request to the secondary NTP time server If the NTDS is unable to communicate with either NTP time servers the NTDS will change its Current Reference from NTP to Internal Osc oscillator This is considered an un locked condition and the dry contact relay will actuate TERMINAL BLOCK Top Pin 1 NO Normally Open Middle Pin 2 COM Common Bottom Pin 3 NC Normally Closed Masterclock NTDS Series User Manual v2 December 2012 Mounting
22. d feature the global password does not match the existing password of the device you are trying to manage Either change the device password to match that of the global password or change the global password to match that of the device s you are attempting to manage IF THESE INSTRUCTIONS ARE CONFUSING OR NOT WORKING FOR YOU Send us an e mail or call right away See last page p 38 Masterclock NTDS Series User Manual v2 December 2012 Care and Cleaning Adherence to regular and proper cleaning procedures will preserve the appearance of your device Scratched or damaged surfaces caused by misuse mishandling improper storage or improper cleaning are not covered under the limited warranty MINIMIZE HAIRLINE SCRATCHES Always store the device face up in the protective plastic shipping bag until ready for installation and during transportation to the installation site Do not place the device face lens surface down on any surface as this may scratch or mar the lens Scratches and minor abrasions can be minimized by using a mild automobile polish Three such products that tend to polish and fill scratches are 1 Johnson Paste Wax Johnson and Johnson Co 2 Novus Plastic Polish 1 and 2 Novus Inc 3 Mirror Glaze plastic polish MG M10 Mirror Bright Polish Co We suggest a test be made on a very small section of the 29 polycarbonate lens with the polish selected and that the manufacturer s instructions b
23. e correct 3 If using DHCP BOOTP for network configuration consult with your network administrator to see if the optional Time Zone option has been changed as this option as provided by DHCP can override manual settings 4 Ifyou have used the Set Time Date function note that the device assumes that you have entered UTC and will apply your Time Zone and DST configuration relative to the manually entered time Masterclock NTDS Series User Manual v2 December 2012 5 The NTP time server s is not available or the NTP server being used has the incorrect UTC time Verify the NTP time server s are available and is providing the correct UTC time Bad Password Windows pop up each time a configuration setting is applied Possible reasons and solutions 1 You have entered and remembered an incorrect password in the password windows This is now causing multiple error indication windows titled Bad Password to pop up for each portion of the configuration message that is being sent to the device You must clear the memorized password using one of the two options below a WinDiscovery only remembers the password for the current session close the WinDiscovery session and reopen All passwords will be forgotten by WinDiscovery b Asan alternative to closing the WinDiscovery session from the drop down menu on the device being administered click on Forget memorized password 2 If using the Global Passwor
24. e followed A LIST OF DON TS e Don t store the device without the protective plastic shipment bag e Don t store or place the device face down on any surface as this may scratch the lens e Don t use abrasive or highly alkaline cleaners e Don t use paper towels paper products rayon or polyester cloths to clean or dry the lens e Don t scrape the lens with squeegees razor blades or other sharp instruments e Don t use benzene gasoline acetone methyl ethyl ketone MEK muriatic acid or carbon tetrachloride on the lens e Don t clean lenses in hot sun or on very hot days Masterclock NTDS Series User Manual v2 December 2012 CLEANING THE LENS The following cleaning agents have been found to be compatible with the Polycarbonate and Acrylic lens Manufacturer s instructions should be followed e Formula 409 Clorox Co e Top Job Proctor and Gamble e VM and P grade Naphtha Joy Proctor and Gamble e Windex w Ammonia D Drackett Products e Palmolive Liquid Colgate Palmolive FOREIGN SUBSTANCE REMOVAL The use of the following products should help remove foreign substances from your Masterclock clock or device Butyl Cellosolve Removal of paints marking pens lipstick etc The use of adhesive tape or lint removal tools work well for lifting off old weathered paints Kerosene naphtha or petroleum spirits is generally effective to remove labels stickers etc When the solv
25. echargeable manganese lithium coin cell battery Panasonic ML1220 and recharging circuit requires no maintenance and retains all configuration settings for two weeks minimum holdover without applied external power Operating Storage Temperature and Humidity Operating temperature 32 to 140 F 0 to 60 C Relative Humidity O to 90 non condensing Storage Temperature 40 to 185 F 40 to 85 C 3V 17 mAh coin cell Rechargeable manganese lithium Panasonic ML1220 V1A Masterclock NTDS Series User Manual v2 December 2012 23 Troubleshooting WinDiscovery uses bi directional UDP messaging on port 6163 for both the discovery process and to communicate configuration and status packets to and from the NTP network device s Delivery of UDP messages packets is not guaranteed If you experience intermittent problems with WinDiscovery close the current session and restart the application If this does not resolve the issue try the following troubleshooting tips or switch to an alternate method of configuration such as Telnet Lost password Possible reasons and solutions A password cannot be recovered if it is lost or forgotten Reset the device to the factory default configuration using the procedure described in the section Configuration page 10 Then the unit can be reconfigured and provided with a new password The default password will once again be public Unab
26. edical Devices and Category 9 Monitoring and Control Instruments which are under WEEE are excluded from the RoHS directive The time display product NTDS fall under the category of Monitoring and Control Instruments Equipment Category 9 as defined in Annex 1A of WEEE 2002 96 EC Directive which is excluded from the RoHS directive 2002 95 EC reference Article 2 paragraph 1 requirements These products are manufactured using lead in the soldering process as allowed for items excluded from the RoHS directive These units are ROHS Compliant only in that they are excluded from the RoHS directive under Category 9 Monitoring and Control Instruments Masterclock NTDS Series User Manual v2 December 2012 Masterclock Declaration of Conformity DoC NI DS AC 201207 Masterclock Inc 2484 West Clay St Saint Charles MO 63301 NTP Digital Time Display NTDSxxxx AC where alphanumeric xxxx indicates digit size count and configuration is compliant with the CE directives and standards listed below Directives Electromagnetic Compatibility 2004 108 EC Low Voltage Directive 2006 95 EC Standards CENELEC EN 55022 2010 Class B CENELEC EN 55024 2010 Immunity IEC 61000 4 2 2008 IEC 61000 4 3 2006 A1 2007 A2 2010 IEC 61000 4 4 2004 A1 2010 IEC 61000 4 5 2005 IEC 61000 4 6 2008 IEC 61000 4 11 2004 CENELEC EN 60950 1 2006 A11 2009 By William J Clark Masterclock President f Masterclock Inc
27. edies HARDWARE SERVICE You may return your NTDS device to Masterclock for repair service Please contact the factory for RETURN AUTHORIZATION before returning the unit When you return your device for service you must prepay all shipping charges duty and taxes For international returns please contact the factory Masterclock NTDS Series User Manual v2 December 2012 Service Information We sincerely hope that you never experience a problem with any Masterclock product If you do need service contact Masterclock s Technical Support team A trained specialist will help you to quickly determine the source of the problem Many problems are easily resolved with a single phone call or email If it is necessary to return a unit to us an RMA Return Material Authorization number will be given to you Visit our website to download a current RMA request form http www masterclock com rma php Masterclock tracks the flow of returned material with our RMA system to ensure speedy service You must include this RMA number on the outside of the box so that your return can be processed immediately RMA Policy Our RMA policy is straightforward and is based on several basic premises e Anitemcan be returned subject to several basic requirements under our 30 day Satisfaction Guarantee e If anitem fails within the Warranty Period we will repair and 33 return it freight prepaid e If anitem gives trouble beyond the warrant
28. ent will not penetrate 30 sticker material apply heat hair dryer to soften the adhesive and promote removal Gasoline should never be used JOB SITE PRECAUTIONS We recommend that devices be removed from the wall and stored face up in their protective shipment bags during painting and construction New construction and renovations frequently require that the job site be cleaned of any excess mortar paint sealant primers or other construction compounds Only recommended cleaners should be used to clean the polycarbonate lens Contact with harsh solvents such as methyl ethyl ketone MEK or muriatic acid can result in surface degradation and possible crazing of the polycarbonate When the device is first installed glazing compound and masking tape adhesive can be easily removed from the lens by applying VM amp P naphtha or kerosene with a soft cloth followed immediately with a thorough soap and water cleaning Masterclock NTDS Series User Manual v2 December 2012 STAINLESS STEEL CASE CARE If your device has a stainless steel case a cleaner and polish designed for use on stainless steel is recommended Use a recommended product to maintain and protect the stainless steel finish while resisting water spots and fingerprints The following cleaning and polish agent has been found to be compatible with the stainless steel case finish Manufacturers instructions should be followed e Magic Complete Stainless Stee
29. evice to receive a fallback IP address and or perform soft restarts is changed while a 169 254 xxx xxx is Verify that the IP address configured for the device is being used for example changing the correct If you manually enter or DHCP assigns an IP Time Zone offset then the current address that already exists on the network this will create 169 254 xxx xxx address will become the an IP address conflict The device will reset its address permanent static address and the original fallback to one within the link local address space conflicting static address will be lost Determine the cause of fallback IP address and resolve issue View the error status field under the status window to At this point it is necessary to manually help determine the cause of why the device received a change the static IP address to one that 169 254 xxx xxx Near the bottom of the status window does not conflict or you may do a Reset the error will be displayed If there is no error the text box 6 Configuration to restore the system to will not be displayed factory default settings 2 If static IP addressing is being used the original conflicting static IP address can be restored Perform a soft restart of the network device using either WinDiscovery or Telnet prior to changing any other configuration parameters 3 If DHCP was selected and the network device falls back to a 169 254 xxx xxx address approximately every 10 minutes
30. evices can be provided with a verbose name The name Examples is arbitrary and may be useful for organizing and managing Poo devices once installed By default device names are the product SL26 21 4B name abbreviation followed by the device s MAC address Customers should designate their own custom names relating to Conference Room 342 their own organizational requirements 32 characters max SL29 45 8A Conference _Room 342 INITIAL OPERATION SERVER ACQUISITION After receiving power the NTDS clock will go through an internal check Time from the RTC backup will be applied until the NTDS server signal is acquired Masterclock NTDS Series User Manual v2 December 2012 STATUS INDICATION No Reference The NTDS is not Flashi ARRS able to reference NTP Referenced Time The NTDS is On Solid receiving time referenced from a NTP server If the Time Code input is different from UTC do not adjust the Time Zone and or DST offset These will adjust automatically Daylight Savings Time DST adjustments must be configured using the daylight time option and not with the Time Zone offset option in order to ensure proper year around operation European customers Please carefully consult the section entitled Device Settings for details on setting your Summertime Period STATUS LED LIGHT EMITTING DIODE The LED colons on the display will follow the following protocol after power is applied
31. geable battery circuit during periods of power outage Minimum holdover period is two weeks with a fully charged battery under constant drain Masterclock NTDS Series User Manual v2 December 2012 raat ee DEFAULT CONFIGURATION ales SELECTION The factory defaults may be restored by using the WinDiscovery program Telnet or by using the reset button at the rear of each clock On dual face clocks the reset button is located on the top Your NTDS clock device ships from the factory with the following configuration as defined below The NTDS firmware interprets the incoming time as UTC Enabled 24 Hour format Configuration Masterclock NTDS clocks maintain their configuration data in non volatile flash memory even when the power is off Our NTDS clocks are configured on screen using either Telnet or WinDiscovery software The factory default configuration SETTING CONFIGURATION SELECTION Enabled DHCP BootP provided network configuration Enabled DHCP provided NTP server address entry Enabled Query Unicast NTP client Disabled Time Zone offset Disabled Automatic Daylight Savings Time adjustment DHCP BOOTP AUTO CONFIGURATION DHCP Dynamic Host Configuration Protocol is a mechanism for automating the configuration of network devices that use TCP IP When DHCP is enabled DHCP configuration acquisition will overwrite any manual configuration items Factory default DHCP enabled BOOTP was a precursor to
32. ice Settings a Cm Configurable Options Firmware Serial Device version Number Network Configuration SL24 2 8 11 Display Properties Communications Control Time Reference 12145026 Input Control Local Time Settings Daylight Saving Time Time Zone Time Offset Save Save and Close Status Exit Administrative Functions NTP Client Ea OK M Enable NTP dient Cancel NTF dient settings f Query Ntp Server For Time Listen For NTP via Broadcast Address 255 255 255 255 0 Listen For NTP via Multicast Address Multicast Notes Class D 224 239 xxx NNN NNN 224 0 1 1 recommended Broadcast is still enabled when using Multicast unless authentication is used Multicast IP address to use is entered below NIP Server names M Use NTP server provided by the DHCP server Checking this box may cause your settings for the Primary and or Secondary server to be overridden Primary NTP server 40 0 100 26 Secondary NTP Server NTP Client Authentication Settings NTP Client Advanced Settings Setting up to receive NTP is relatively easy to do once you known what you want UNICAST QUERY NTPS clocks and devices support the 19 Unicast Method of NTP Network Time Protocol packets transfer The unicast method involves direct transfer of requested information from the NTP server to the NTP client clock or other device
33. ify any person of such revisions and changes IA EEOCUCUION eei a 3 FOQUUNES areenan a Ra 4 Mounting cas aie ecco seach icavecaitmen trace tenecha ortnocstuneabelsnetetasesines 6 Mounting Diagram is ferccscsccceisgcteracetastinvcenselnelen deanna Niele 7 Configuration Checklist cccsccccccsssseeceeeesesseeeesaeesees 8 CONTIBULAEION senei a 10 WinDiscovery Installation and Configuration 14 NTP Addressing Modes c ccccccssssecceceeeeeceeeaaaensees 19 Temet oa E E EE OS 21 SOECITICALIONNS annae ana E NA 22 Trouble Shoting acnrsicanccarnenninniina a 24 Care and Cleaning 000onnnoseeeenssseeeessseeresssrerssserersssseeee 29 Limited Warranty ciciccksenemetteionscsaiictcodteemsisieeies 32 Service Information ssseenessssssseeeeessssssreressssssrereressss 33 Health and Safety 000nnnooeeenneseeensssereerssserrrsssereesssrrres 34 COMPU AN CO siraan aa 35 Contact Information ccccccccccccccsssssesseeeceeessaeeeeeeees 38 The NTDS series of digital clocks contains microprocessor control electronics designed to operate indoors between 32 to 140 F 0 to 60 C with 0 90 relative humidity non condensing The NTDS series of digital clocks is not water or moisture proof Treat it as you would any other delicate electronic device and do not expose it to water excessive heat or physical abuse Masterclock NTDS Series User Manual v2 December
34. l Cleaner Magic American e Polish Spray Magic American Products Wash with a mild soap or detergent such as 409 by Clorox Co and lukewarm water using a clean sponge or a soft lint free cloth DO NOT USE PAPER TOWELS OR PAPER PRODUCTS TO CLEAN OR DRY THE LENS Rinse well with clean water Dry thoroughly with a chamois or moist cellulose sponge to prevent water spots Do not scrub or use brushes or abrasives on these products the UV coating is not mar resistant Also do not use butyl cellosolve in direct sunlight Fresh paint splashes grease and smeared glazing compounds can be removed easily before drying by rubbing lightly with a good grade of naphtha or isopropyl alcohol Follow the alcohol rub with a mild detergent wash with warm water and end with a thorough rinsing with clean water using a clean damp lint free cloth 31 Masterclock NTDS Series User Manual v2 December 2012 Limited Warranty This Masterclock product warranty extends to the original purchaser Masterclock warrants this NTDS digital clock against defects in materials and workmanship for a period of one year from the date of sale If Masterclock receives notice of such defects during the warranty period Masterclock will at its option either repair or replace products that prove to be defective Should Masterclock be unable to repair or replace the product within a reasonable amount of time the customer s alternate remedy shall be a refu
35. le to find discover the device on the network using WinDiscovery 24 Possible reasons and solutions 1 The discovery process was not complete before selecting your device s After clicking Discover wait until the status indicates 100 completion 2 Verify that all network cables hubs etc are in proper working order Be sure that Ethernet cross over cables are not being used where inappropriate 3 Verify that the network device is on the same physical network as the computer from which you are running WinDiscovery If the computer is separated from the device by a router or a firewall it is likely that the router firewall is blocking communication with the device Run WinDiscovery from a computer within the remote network or ask a network system administrator to configure the router firewall in question to pass through both directions UDP broadcasts on port 6163 If this does not resolve the detection problems you may additionally configure to pass through both directions UDP broadcasts on ports 6165 6166 and 6264 4 Verify that the hub router switch is capable of supporting the 10mb speed that the attached network device requires 5 Verify that a DHCP BOOTP server is present on the network If the device has been configured to use DHCP for network configuration but no DHCP BOOTP server is present the device may not respond to discovery requests for up to twenty seconds after power on DHCP configuration is Masterclock
36. n provide a date in one of four display modes 1 Scrolling with unabridged month day of week date and year 2 Static abbreviated month day of week plus date no year 3 Static abbreviated month date and year no day of week 4 Static numeric showing month day and year Check the Enable box adjacent to your choice Scroll speed the rate at which a message propagates right to left across the display is adjustable in eight steps from slow to fast Static hold duration the time a static message date remains on the display is adjustable in three steps from shorter to longer ___ Messages longer than oo 12 characters will scroll All other messages will center justify and hold Enable Message 5 Scroll Speed Static Hold Duration Slow Fast Shark Long Scroll Full Date W Enable Masterclock NTDS Series User Manual v2 December 2012 Enable Date Display Mode Administrative Functions Set Time Date Set Password Reset Device Install New Option Leap Second Date Email Configuration Auxiliary Control Set To Default Configuration Leap Second eno Manually enter the date of the next leap second The leap second insertionfdeletion always occurs at Cancel 11 59 59 p m UTC time on the date selected Enable Leap Second Leap Second Polarity f Positive C Negative 12 31 2012 Auxiliary Control axon Control Source ID 1 655
37. nd of the purchase price upon return of the product to Masterclock This warranty gives the customer specific legal rights Other rights which vary from state to state or province to province may be available EXCLUSIONS The above warranty shall not apply to defects resulting from improper or inadequate maintenance by the customer customer supplied software or interfacing unauthorized modification or misuse operation outside of the environmental specifications for the product or improper site preparation and maintenance if applicable WARRANTY LIMITATIONS 32 MASTERCLOCK MAKES NO OTHER WARRANTY EITHER EXPRESSED OR IMPLIED WITH RESPECT TO THIS PRODUCT MASTERCLOCK SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE In any state or province which does not allow the foregoing disclaimer any implied warranty of merchantability or fitness for a particular purpose imposed by law in those states or provinces is limited to the one year duration of the written warranty EXCLUSIVE REMEDIES THE REMEDIES PROVIDED HEREIN ARE THE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES IN NO EVENT SHALL MASTERCLOCK BE LIABLE FOR ANY DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY In any state or province that does not allow the foregoing exclusion or limitation of incidental or consequential damages the customer may have other rem
38. ord twice Click Change Password to save When a password is set for a device each time you click OK Apply or Apply and Close for that device you will be asked for the password You can select the Remember this password for the session box and you will not be prompted for the password until you restart WinDiscovery Or you can use the Global Password feature page x If you enter the wrong password and selected the Remember this password for the session checkbox you will receive an error upon clicking Save or Save and Close to any configuration changes You can close the WinDiscovery session to forget the wrong password s however this will require entering the passwords again for each device Alternately you can remove the incorrect password entry during a WinDiscovery session by going to the drop down menu for the device and selecting the Forget memorized password button Masterclock NTDS Series User Manual v2 December 2012 Set Time Date This feature is only to be used to set the UTC time and date if the device is not locked to a reference and is free wheeling Note This feature is only to be used to set UTC time Do not use this feature to set the local time To set local time use the time zone offset and daylight saving parameters to offset from UTC time They are accessed via Device Settings Consult your user manual for details Continue Set Time and Date
39. p exe application from the CD 2 By default the setup utility will suggest installing files to C Program Files Masterclock WinDiscovery Click OKAY USING WINDISCOVERY Open WinDiscovery from the Start Menu or by double clicking the shortcut icon on the desktop Once you click Discover all devices accessible on the network will announce their presence and the status bar will display the count of devices found When complete a list of device families 13 and groups will be displayed in the left pane of the WinDiscovery window Each device is configured with a device name from the factory This name includes the model name and a MAC address extension You should change the device name to one that can identify the location of the device It is highly recommended that only one user opens WinDiscovery at a time Other methods should not be used to manage the network devices while using this software application Click on the plus sign to the left of any family or group to open and view device types that were found Click on the minus sign to collapse these files Click on any device group and it will list the devices in the right pane with all devices of that type found To configure another device group click on the device name in the left window and the device names will then appear in the right window ready to be managed To configure and manage a device right click the device name and a drop down menu
40. ption 02 Not enabled by default IPV4 SNTP NTP version 4 UDP port 123 default Unicast query default Broadcast Multicast modes Telnet TCP port 23 default Control WinDiscovery protocol UDP port 6163 COMMUNICATIONS I O Ethernet 10mbps ccccceeeeees RJ45 10baseT Length of Ethernet cable Cat5 5e P EE E EEES 328 feet maximum 100 meters Relay dry contact o e 24V AC DC 250mA There are no user serviceable parts inside the NTDS digital time display Please contact Masterclock Inc if you require servicing or repair POWER REQUIREMENTS PoE option Power over Ethernet input voltage A A 48VDC per IEEE802 3af Mode Az 000008 48VDC on spare pins 4and 5 return on pins 7 and 8 Mode B 48VDC and data on pins 1 and 2 return on pins 3 and 6 POE input connector cecececcesecceeeeneeeneeeeneeeees RJ45 PoE power CONSUMPTION c00ees lt 15 W class 0 Protection Provided by the IEEE802 3af standard Length of network cable Cat5 6 328 feet 100m maximum AC option AC Input Voltage a 100 240 VAC 10 90 264VAC 47 63 Hz AC Input Connector s es IEC input connector AC power consumption sssessssessssssresereressrsseesee 10 W Protection Built in fuse output power limiting over voltage and short circuit protection Internal Battery Circuit Maintenance Free Rechargeable Battery A r
41. s 123 MULTICAST The network device also supports Multicast Addressing of NTP packets Multicasting is useful because it conserves bandwidth Multicasting replicates only the necessary packets and only as needed to send them only to clients that want them The concept of a group and group membership is crucial to multicasting Every multicast requires a multicast group the sender transmits to the group address and only members of the group can receive the multicast data A group is defined by a Class D address The network device does not restrict the use of the multicast address assignment and supports the full range of class D multicast addresses or groups from 224 0 0 0 to 239 255 255 255 These are defined and governed by RFC3171 IANA IPv4 Multicast Guidelines Typically the multicast address range 224 0 1 0 to 224 0 1 255 Internetwork Control Block is used for NTP traffic However please refer to the RFC3171 for your specific application and implementation The IGMP Internet Group Management Protocol controls group membership for individual hosts This protocol only operates in a LAN setting but is required if you wish to be able to join a multicast group on a host IGMP is defined in RFC 2236 12 ANYCAST The network device does not currently provide Anycast capability STATIC IP To use a Static IP address de select the checkbox for Automatically obtain network configure
42. shock short circuiting fire or personal injury These devices generate use and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications There is no guarantee that interference will not occur in a particular installation If this device does cause harmful interference to radio or television reception which can be determined by removing power from the device the user is encouraged to try to correct the interference by one or more of the following measures 1 Connect the devices AC power cord into an outlet ona different circuit than other devices 2 Increase the physical distance between the NTDS digital time display and other devices 3 Contact technical support This NTDS series has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation Only qualified persons are authorized to carry out maintenance on this device Read this User s Manual carefully and follow the correct procedure when setting up the device Do not open your 34 Masterclock product or attempt to disassemble or modify it COPYRIGHT 2012 Masterclock Inc All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form
43. sical network cables and equipment are configured for UDP Verify that you are currently the only user accessing the device via WinDiscovery or Telnet The network may currently be experiencing heavy traffic which is reducing bandwidth and or causing collisions with the UDP packets between the device s and WinDiscovery Since delivery of UDP messages are not guaranteed this can cause WinDiscovery to not receive the latest configuration or status packets and thus show outdated or garbled information In some cases the device may not be discovered and displayed in the WinDiscovery device tree In others previously discovered devices may no longer be accessible or responding Click Discover again and wait until the discovery process to complete Close the current WinDiscovery session and restart the WinDiscovery application Take steps to increase the bandwidth and reduce network traffic Masterclock NTDS Series User Manual v2 December 2012 If these continue to be ongoing problems consider the Telnet configuration method or remove the device to an isolated LAN Clock periodically resets itself Clock appears in red text under WinDiscovery device tree Clock is being assigned an IP address of 169 254 XXX XXX Clock is showing an Error field under the status window in WinDiscovery Possible reasons and solutions 1 Incorrect network configuration may be causing the device If the configuration of the network d
44. the case and the wall along the exterior of the wall which may pinch the power or signal cable and create a hazardous condition Masterclock NTDS Series User Manual v2 December 2012 8 32 PEM nut 3 771 9 975 1 175 0 385 cb 7x 0 188 2 X RO 188 0 3 5 8 x RO 125 0 300 Plan View of Wall Mounting Bracket Masterclock NTDS Series User Manual v2 December 2012 Configuration Checklist Our NTDS clocks get their time signals from the Ethernet Therefore before installing this device one should be prepared with the following basic configuration information that the device will require It may be necessary to obtain some or all of this information from a network administrator in your organization STATIC NETWORKING CONFIGURATION __ IP address and netmask designation for device __ Primary and secondary DNS Domain Name Server __ Gateway router ___ Primary and secondary NTP time references DYNAMIC NETWORKING CONFIGURATION __ Confirm that a DHCP BOOTP service is accessible on the local network __ Determine if DHCP server will provide NTP server configuration __ Determine if DHCP server will provide Time Zone configuration 8 NTP ADDRESSING MODE __ Determine if this device client will query the NTP server Unicast mode listen for NTP broadcast messages Broadcast mode or listen to NTP as part of a Multicast group NAMING Recommendation All NTP d
45. the right are constantly updated listings of the UTC Time Local Time Current Reference Reference Status Last Time Lock Lost UTC and Last Time Lock Restored UTC Below are Network and NTP tabs The first lists the name and model number of the unit followed by the network configuration numbers These would echo the Network Configuration window figures page 15 The NTP tab lists whether or not the server and or client is enabled and various stats about each 15 RESET DEVICE BUTTON This button brings up the Are you sure window Press the Yes button and you will soft reset your clock to allow the device to clear its current communications buffer and re initialize its processing which includes re requesting of a DHCP address This feature is intended to allow the user to remotely reset the unit and does not restore the factory default state SET TO DEFAULT CONFIGURATION BUTTON This button brings up another Are you sure window Press the Yes button and you will reset your clock back to the factory defaults No further window will appear SET RELAY SCHEDULE AND VIEW RELAY SCHEDULE These buttons are only used with the MCR 1000 MCR 5000 and the CRL 1000 which have scheduling functions FORGET MEMORIZED PASSWORD BUTTON Click this if present and the memorized password will be forgotten There is no window associated with this button The password reverts to the factory default password pu
46. tion from DHCP BOOTP You must enter the IP address netmask gateway primary DNS and also a secondary DNS Devices which have been assigned a fallback IP address of 169 254 xxx xxx will be displayed in the main WinDiscovery window with RED text indicating a problem with the configuration NTP CLIENT AUTHENTICATION SETTINGS The NTDS series uses the MD5 Message Digest Algorithm which is a widely used cryptographic hash function that produces a 128 bit hash value Masterclock NTDS Series User Manual v2 December 2012 WinDiscovery WinDiscovery Masterclock Inc Network Device Discovery Known devices a Masterclock Inc Retwork Device Discov Known devices Wastesclock Ine CAL Bed Rruga Migctesclack Ine HCA Ec Md sstecclock lew HTP Clocks Mastesclock Inc ALSO a Masterchock inc Aebwork Device Discovery Known deworr R Mastenclock Inc CAL Bel Pirga H Mastenclock Inc MER H Masterchook Ihe NTOS Chocks saharni Inc MTP Clocks B HTO HTD Watertlock Inc AESI Discover ce Global Passwmed The WinDiscovery software application is a clock setup and configuration program that operates in the Microsoft Windows operating system and is supplied FREE with your NTDS device INSTALLING WINDISCOVERY To install the WinDiscovery complete the following steps Insert the CD that shipped with your network device 1 Run the setu
47. uests Often such periodic requests end up synchronized which can exceed the time server s ability to reply promptly The network device listens for NTP using the UDP User Datagram Protocol broadcasts using the broadcast address 255 255 255 255 SOFT RESTARTS A soft restart may periodically be performed by the network device to automatically attempt to rectify a problem it may be experiencing The network device will perform a soft restart under the following conditions 1 Ifthe device is not receiving an NTP poll response or an NTP broadcast response depending on which mode the NTDS is in 2 Ifthe NTDS device is set to use DHCP and no DHCP server can be found 30 The timeout before doing a soft restart is not less than ten minutes Note Several factors can increase the time between these soft restarts 1 The soft restart will be delayed by two hours if a connection is made by Telnet or WinDiscovery 2 The soft restart could be delayed if the user changes the default parameters for NTP poll retries timeouts or the NTP broadcast times out For example if the NTP broadcast timeout is increased to 60 minutes the soft restart timeout will also be increased to 60 minutes Masterclock NTDS Series User Manual v2 December 2012 Telnet Telnet is a 40 year old network protocol used on the Internet or local area networks to provide a bidirectional interactive text oriented communication facility
48. using a virtual terminal connection r NTDS24 03 06 Device Settings Configurable Options Firmware Serial Device Version Number Time Reference Network Configuration SL24 5 0 10 Input Control Display Properties Communications Control D Local Time Settings Daylight Saving Time Save Save and Close Time Zone Time Offset Status Exit Administrative Functions Configuration via Telnet may not be convenient for devices operating with a factory default configuration since the IP address is not known Use the WinDiscovery application to establish first time networking configuration For security purposes the Telnet interface can be disabled When disabled you will no longer be able to access the device with Telnet To re enable the Telnet feature one of the other configuration methods must be used or the device must be reset to factory default a C Windows system32 telnet exe Welcome to Microsoft Telnet Client Escape Character is CTRL Microsoft Telnet gt AN ALTERNATIVE WAY TO INTERFACE A terminal style configuration is available via Telnet If you are on a non Windows operating system like Linux you will have to use Telnet WinDiscovery is configured only for the Windows operating system Use any standard Telnet client application and specify the IP address of the device as the server with which to connect The factory def
49. using the Daylight Saving Time option and not with the Time Zone option European customers please refer to the WinDiscovery DST Settings section of this document for additional details on setting daylight saving time DEVICE NAME DHCP NAME REGISTRATION As mentioned earlier all network devices should be provided with a custom name e g reception north wall By default device names are the product name abbreviation followed by the last octet of the device s MAC Media Access Control address e g NTDS12 04 F7 7 If a DHCP server is networked when the NTP device is installed the unit will be auto registered with the DHCP server The network system administrator can then view this DHCP name registration and the currently assigned IP address at the DHCP server DEFAULT PASSWORD The factory default password for the network device is public Please use lower case RESET FACTORY DEFAULT CONFIGURATION In some situations such as a lost password it may be necessary to return your device to its factory default configuration A RESET button is located either on the clock s rear cover on single face clocks or on top on dual face clocks To reset the configuration to factory default Press and hold the reset button for 10 seconds until dashes appear on the digits and then release The configuration will now be reset including the password The unit will need to be reconfigured to your
50. w password confirm Warning consult your product manual for information on the ramifications of setting then forgetting an appliance s password Boa Cancel WITHIN THE DROP DOWN WINDOW Click on a menu choice to open the window for that function PROPERTIES BUTTON MASTERCLOCK INC NTDS CLOCKS WINDOW The Masterclock Inc NTDS Clocks window lists the name model firmware and network configuration of your NTDS clock These configurations may be changed in other windows but not in this one Click OK to exit NETWORK CONFIGURATION BUTTON The Network Configuration window lower left lists the device name and offers a checkbox to Automatically obtain network configuration from DHCP BOOTP or not If not you may manually fill in the IP address Netmask Gateway and DNS DEVICE SETTINGS BUTTON The Device Settings window is the same one that appears with a left double click of the device on the Network Discovery window left above grayed out and is detailed on page 17 14 SET PASSWORD BUTTON The Set Password window permits the user to enter a unique password for every device to change the factory default password public A password is one to eleven characters and is case sensitive For added password strength you should use a combination of alphanumeric and special ASCII characters Fill in the old password public then enter the new passw
51. y period and requires repair we will inspect repair and return the item to you for a reasonable charge for the work and the cost for freight e If you think an item or system is not working properly we expect you to read the instruction manual talk with our technical support department and make a reasonable effort to resolve the issue e lf you return an item to us for repair and the item is found to work properly then we will charge you an Analysis and Inspection charge plus the return freight Please supply us with as many details about the problem as you can The information you provide will be supplied to the repair department before your unit arrives This helps us to provide you with the best service in the fastest manner We apologize for any inconvenience that the need for repair may cause you We hope that our rapid service meets your needs If you have any suggestions to help us improve our service please give us a call We appreciate your ideas and will respond to them Masterclock NTDS Series User Manual v2 December 2012 Health and Safety Never insert any metallic object into the devices case Doing so increases the risk of electrical shock short circuiting fire or personal injury Never expose this device to rain or use it near water or in damp or wet conditions Never place objects containing liquids on or near this device as they may spill into its openings increasing the risk of electrical
52. you can choose Query Broadcast or Multicast services to receive Time Code 12145026 The Nework Configuration button and window 1o are detailed on page 15 The Display Properties button and window at left permits the user to change the brightness of the LEDs to change the Time Date presentation order to choose 12 or 24 hour time formats with leading zeroes on or off and to choose UTC or local time once local time offsets have been input The Communications Control button and window enable or disable Telnet Display Properties Brightness Dim Bright Time Date Options Time Display i Date MM DD Time 12 hour e Leading Aa On e UTC Date DD MM YY Time 24 hour Leading Zeros Off Local C Date MM DD C Alternate Time Date On Alternate Tme Date OFF Display dashes on reference Failure 86400 V Enable dashes display Seconds delay before dashes 0 never display dashes Cancel The Local Time Settings section includes two buttons for Daylight Savings Time and Time Zone Time Offset to offset your displayed time from UTC to Local time The Save and Save and Close buttons must be clicked before hitting the Exit button Otherwise any entered changes will not take effect Masterclock NTDS Series User Manual v2 December 2012 Display Properties Brightness Day of Week Language bm English
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