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Terminal User Guide: All models

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1. EBT RECEIPT FOOD BAL INQUIRY EBT RECEIPT CASH BAL INQUIRY ABC STORE ABC STORE 4534 Any Street 4534 Any Street Somewhere NY 111111 Somewhere NY 111111 555 777 8888 555 777 8888 04 07 07 09 00 04 07 07 09 00 FS Ledger Bal 75 00 Ch Ledger Bal 75 00 FS Avail Bal 76 00 Ch Avail Bal 101 00 FS Begin Bal 100 00 Dejavoo Systems Instruction Manual V429 12 74 UNIVERSAL TERMINAL FEATURES CORE MENU D The following section provides feature explanations and steps for global terminal settings Due to the secure multiple application capabilities of the Dejavoo product each host application functions independently it is for this reason that the Core System Menu is where you will find features that share information of all applications combined The Global Terminal features outlined in this section are as follows m Date amp Time m Display Contrast m Backlight Settings m Keyboard Beep m Printer Contrast m Security Settings Communication Settings m Global Reports m Global Settlement Loyalty m Training Mode T m Download Software For assistance with this menu option please contact your Help Desk or Merchant Services provider EDIT THE DATE amp TIME D Use the steps below to edit the Date amp Time in your Dejavoo terminal Date is in MM 2 digit month DD 2 digit day YY 2 digit year and Time is in Military format HH 2 digit hour MM 2 digit minute SS 2 digit second both
2. Magic Models C5 X5 X8 M3 M8 V Series Models V5 V8 V9 V8 Plus V9 Plus 1 Dejavoo Systems Instruction Manual V429 12 Instruction Manual V429 12 This manual provides basic instructions for user of Dejavoo Systems terminal products read through this document to assist you in getting the full value of using the features provided by your Dejavoo Systems product Should you need to download additional copies of this manual you can do so on our website ABOUT THIS MANUAL www dejavoosystems com or by emailing support dejavoosystems com DOCUMENT CONVENTIONS The following symbols were used throughout this manual allowing the reader to easily identify instructions explanations and examples of the features found in the Dejavoo Systems terminal application you are reading about Information is provided to assist the user when using the many When you See this symbol it represents an explanation or a definition of the feature or option features and options provided by Dejavoo Systems software When you see this symbol it represents important additional information such as an example i of how the feature can be used an Important tip for using the feature or an important note to be brought to your attention DEFAULT PASSWORD D The terminal s factory default password is 1234 This password can be customized either through programming or manually at the terminal level For more info
3. D javoo EDIT TIPS BY LAST 4 DIGITS Action From the idle prompt press the ENTER key to access the Core Menu Press the up arrow to highlight APPLICATIONS Press the Green ENTER key to select Press the Green ENTER key to select CREDIT DEBIT Use the down arrow key to highlight the option for TIPS and TABS Press the Green ENTER key to select Press the Green ENTER key to select EDIT TIP To Then Search All isi fiando Highlight ALL and press ENTER Search D Highlight UNTIPPED and press Untipped a ENTER p Transactions Search Transactions Highlight ADJ UST TIPPED and Where Tips were Previously poea einen Added Favorites FY Applications gt Credit Debit gt Tips and Tabs Edit Tip gt Continued on next page 154 Dejavoo Systems Restaurant Addendum V720 08 Action Press the down arrow key to highlight LAST 4 DIGITS then press the Green ENTER key to select Using the keypad input the LAST 4 DIGITS of the transactions card you are adding tips for then press the Green ENTER key Using the keypad input the Tip amount as indicated by the customer on the signed merchant receipt copy For Magic The terminal will display the Base Tip and Total amounts for the transaction Press the up arrow for YES if the amounts are correct or press the down arrow for NO to make corrections For V Series The terminal will display the Ba
4. Press the green ENTER button twice Press LA twice then Press ENTER on Setup Press A twice Press ENTER on Tips Press A to highlight Suggested Tips Press the ENTER button Press WV to highlight Line Input desired Tip Press the green ENTER button Repeat steps for Line 2 and 3 if needed STOP TICKET ONLY SALE Swipe Credit Card OR Manually Enter Card if prompted Select CREDIT Press f once until Display says TICKET Input amount of the ticket Press the green ENTER button Input previously obtained auth code Press the green ENTER button Receipts Print QB WWW DEJAVOOSYSTEMS COM Rethinking Transactions SETTLING THE CURRENT BATCH From the idle prompt Press green ENTER button Press the green ENTER button twice Input password if prompted Terminal communicates with the Host Reports Print Ge AUTHORIZATION ONLY Swipe Credit Card OR Manually Enter Card if prompted Select CREDIT Press JAN twice Display says AUTHORIZATION Input the amount to be authorized Press the green ENTER button Terminal communicates with the Host Receipt Prints S DocV0501 12 Credit Debit COUNTERTOP V5 V8 V8 PLUS Restaurant Quick Reference Guide V Series These steps have been provided as a guide for assistance with your Dejavoo Payment Device REPRINT RECEIPT COPY MY FAVORITES ON SCREEN HELP From idle Press the green ENTER button
5. TICKET ONLY SALE Swipe Credit Card OR Manually Enter Card Press the Y arrow to select CREDIT Press the arrow once for TICKET Input amount of the ticket Press the green ENTER button Input previously obtained auth code Press the green ENTER button Receipts Print GB D javoo Systems Rethinking Transactions SETTLING THE CURRENT BATCH From the idle prompt Press green ENTER button Press the arrow to highlight Applications Press the green ENTER button twice Press the Y arrow twice to highlight Host Utility Press the green ENTER button three times Terminal communicates with the Host Reports Print GB AUTHORIZATION ONLY Swipe Credit Card OR Manually Enter Card Press the V arrow to select CREDIT Press the arrow twice for AUTHORIZATION Input the amount to be authorized Press the green ENTER button Terminal communicates with the Host ReceiptPrints S Credit Debit Retail Quick Reference Guide These steps have been provided as a guide for assistance with your Dejavoo Payment Device VALUE ADDED SERVICES From idle Press the green ENTER button Press the M arrow to highlight Applications Press the green ENTER button to select Press ENTER on Credit Debit Press Y arrow twice to highlight Host Utility Press v arrow twice to highlight Value Added Srv Press ENTER on Manual Request Report Prints PRINT DAILY REPORT F
6. Applications gt Use the navigation keys to highlight i A CREDIT DEBIT application Credit Debit Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option forSET UP Press the Green ENTER key to select Set Up gt Use the upa and down arrow keys to highlight the option for TRANS PROMPTS Press the Green ENTER key to select Trans Prompts gt Continued on next page Dejavoo Systems Instruction Manual V429 12 152 AVS PROMPT CONTINUED Action Use the upa and down arrow keys to highlight the option for AVS Press the Green ENTER key to select Use the navigation keys to highlight the Card Type you wish to manage AVS settings for Press the Green ENTER key to select Use the navigation keys to highlight the desired AVS prompt setting Press the Green ENTER key to select 3 The transaction prompt for AVS has been set The terminal returns to the Transaction Prompts Menu S Options Use the chart below for definition of the various options for AVS Settings Terminal Prompts for Card Present Always On Swiped ON Assumed Card Present Prompts for Zip Only Always On Manual YO Card Present YES Prompts for ZIP only Always On Card Present NO Prompts for ZIP then ADDRESS AND the input ji ermina aeng and Card Response Is Entry i iS Then Terminal Prompts nye Sees w Mesos DoT HEA mayen visi y_ Corese
7. Continued on next page 63 Dejavoo Systems Instruction Manual V429 12 EBT FoOD BENEFIT VOUCHER SALE CONTINUED Action The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints receipt 9 Terminal returns to the idle prompt ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Clerk 4 SALE Acct geo Asa Aso eaten ere Py Py Type EBT Entry Swiped Trace 123456 Benefit Food AMOUNT 164 38 Resp Approved Code 123456 FS Ledger Bal 64 57 FS Avail Bal 80 00 FS Begin Bal 100 00 Ch Ledger Bal 55 00 Ch Avail Bal 102 00 MERCHANT COPY Dejavoo Systems Instruction Manual V429 12 64 EBT FOOD BENEFIT RETURN D Use the steps below to process a Return for a Food Benefit Sale Note that a VOID is not allowed for EBT Food Benefit transactions a return must be processed instead Action From the IDLE PROMPT Swipe the EBT Card For Magic Press the w down arrow to select EBT For Magic Terminal displays BENEFIT TYPE Press the Up arrow to select FOOD Terminal defaults to 0 00 Display Favorites For V Series Press the F4 Key to select EBT For V Series Terminal displays BENEFIT TYPE Press the F2 Key to select FOOD Sale Ent
8. Press the F2 Key to select YES Continued on next page CREATING YOUR FAVORITES MENU CONTINUED Action In addition to viewing your favorites in a list you will be able to access all favorite items by pressing either the up arrow Magic Line or F2 key V Series it s assigned number or the down arrow Magic Line or F4 key V Series it s assigned number A 0 Reports Using the navigation keys highlight the desired hotkey placement Highlight your numeric hotkey assignment then press the Green ENTER Key to continue Congratulations You have just saved your first menu item to your Favorites Menu l MAGIC LINE V SERIES From the idle prompt you can access your list of Favorites by pressing the middle key located underneath the word favorites see illustration on right The menu items you have designated as favorites display as your customized menu Use the navigation keys to locate and highlight the desired option Reports Press the Green ENTER key to select The terminal initiates the selected action Sron 9 Dejavoo Systems Instruction Manual V429 12 MANAGING FAVORITES O From time to time it may become necessary for the user to manage the favorites they previously set up This too can be done from the terminal level The following options are provided to Manage the terminal s Favorites Menu E List E Delete m Add All Apps E Print Act
9. Press the Green ENTER key to select Continued on next page Dejavoo Systems Restaurant Addendum V720 08 D javoo SUGGESTED TIP LINES CONTINUED Use the down arrow key to highlight the option for SUGGESTED TIPS Press the Green ENTER key to select Suggested Tips gt Press ENTER to select LINE 1 10 Line 1 Use the keypad to input the desired percentage for Tip Suggestion Suggested Tip Line 1 Press the Green ENTER key 157 Dejavoo Systems Restaurant Addendum V720 08 D javoo RECEIPT EXAMPLE SUGGESTED TIP LINE MERCHANT Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 SALE Acct aero a ete ae lek one Fy Ey Ey Type VISA Entry Card Swiped Server 2 Lisa AMOUNT 60 99 TIP AMT TOTAL AMT Tip Sugg 1 10 6 09 Tip Sugg 2 15 9 14 Tip Sugg 3 18 10 97 Resp Approved Code 123456789 Disclaimer here Customer Name MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 SALE Acct Ae Ae ie ete ome ais ke oe leo by FE Type VISA Entry Card Swiped Server 2 Lisa AMOUNT 60 99 TIP AMT TOTAL AMT Tip Sugg 1 10 6 09 Tip Sugg 2 15 9 14 Tip Sugg 3 18 10 97 Resp Approved Code 123456789 Refunds accepted with receipt www abcstore com CUSTOMER COPY 158 Dejavoo S
10. Somewhere NY 111111 AUTHORIZATION AUTH ONLY D An Authorization Only transaction is used to verify funds and obtain an approval code It is important to note that an Authorization Only does NOT CHARGE the customer s credit card however places a hold for the requested amount on the customer s open to buy limit After an Auth Only is processed the approval code is used at a later time to perform a Ticket Only Sale transaction to charge the account the time of the reservation The merchant processes an AUTH ONLY transaction for the 100 00 receiving an authorization code to hold the funds When the customer completes his her stay the merchant charges the credit card by processing a TICKET ONLY sale using the authorization number that was previously obtained For Example To reserve a cabin at Lake Cawanna there is a 100 00 deposit required at AUTH ONLY ALLOWED FoR CREDIT ONLY Action From the IDLE PROMPT Swipe CREDIT Card Favorites a Press the up or down arrow on the keypad to change the N transaction type until the terminal displays AUTHORIZATION AUTHORIZATION Input the dollar amount to be AUTHORIZED then Press ENTER The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints receipt Terminal returns to the idle prompt Sron RETAIL RECEI
11. Use the up arrow key to highlight STORE AND FORWARD and press the Green ENTER Key Continued on next page SNF CURRENT SETTINGS CoNT D Action Use the down arrow key to highlight CURRENT SETTING and press the Green ENTER Key Current Setting gt Terminal display will flash with response indicating the Terminal s current Store and Forward setting Example Currently Active and return to the Store and Forward main menu SNF FORWARD TRANSACTIONS Use this menu option to upload stored offline transactions Choose from the following options Setting Definition All Pending Forward All pending SnF transactions Stored Forward All pending and failed SnF transactions Failed Forward failed SnF transactions Step Action Display Confirm there is a If Connecting via meena me Mod plugged into the Before attempting to submit the Store and Forward a Modem 1 Transactions for approval please make sure you connection are properly connected to your desired Make sure you communication If Connecting via have an Ethernet Ethernet cable plugged into the Ethernet Port Make sure you If connecting via GPRS have sufficient signal strength Continued on next page SNF FORWARD TRANSACTIONS CoNT D Action From the idle prompt press the ENTER key to access the Core Menu From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to s
12. Use the upa and down arrow keys to increase and decrease the display contrast as desired Press the Green ENTER key to save your setting EEN Favorites FY Utility gt N Settings Display gt 6 Terminal returns to the Settings main menu Sron 7 Dejavoo Systems Instruction Manual V429 12 TERMINAL DISPLAY BACKLIGHT SETTINGS O Use the steps below to configure the backlight settings on the terminal display Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu use the down arrow to highlight UTILITY Press the Green ENTER key to select Utility gt R Press the Green ENTER key to select SETTINGS Settings gt Press the down arrow to highlight BACKLIGHT Press the Green ENTER key to select Backlight gt For Magic For V Series Press the upa arrow to Press the F2 Key to select YES and activate select YES and the terminals backlight or activate the terminals press the down warrow backlight or press the to select NO and F4 Key to select NO deactivate and deactivate Use the upa and down arrow keys to increase and decrease the seconds for the backlight timeout Press the Green ENTER key to save your setting Terminal returns to the Settings main menu Sron Dejavoo Systems Instruction Manual V429 12 78 Keyboard Beep On Off O Use the steps below to turn the terminal s key
13. prints receipt 8 Terminal returns to the idle prompt ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Clerk 4 SALE Acct ahinleee bat aes asa Fyny es Type EBT Entry Swiped Trace 123456 Benefit Food AMOUNT 164 38 Resp Approved Code 123456 FS Ledger Bal 64 57 FS Avail Bal 80 00 FS Begin Bal 100 00 Ch Ledger Bal 55 00 Ch Avail Bal 102 00 MERCHANT COPY Dejavoo Systems Instruction Manual V429 12 62 EBT FOOD BENEFIT VOUCHER SALE O When a voice authorization has been previously obtained you should follow the steps below to complete an EBT Voucher Sale using the obtained voice authorization Action EY From the IDLE PROMPT Swipe the EBT Card Favorites FY For Magic For V Series Press the down Press the F4 Key to arrow to select EBT select EBT For Magic For V Series Terminal displays Terminal displays BENEFIT TYPE BENEFIT TYPE Press the a Up arrow Press the F2 Key to to select FOOD select FOOD Terminal defaults to Sale Enter Amount 0 00 Press the down arrow until you see VOUCHER SALE Enter Amount on the display VOUCHER SALE Input the dollar amount of the VOUCHER sale then press ENTER Input the previously obtained voice authorization Ber Spor toe code then press ENTER Input the EBT Serial Number from the manual EBT Serial Num Voucher then press ENTER
14. to your previously set up security question Press the Green ENTER key to confirm your answer The terminal will display the current password for 3 seconds Terminal returns to the Security main menu S Dejavoo Systems Instruction Manual V429 12 84 COMMUNICATION SETTINGS MODEM O The following options enable edits to the following modem communication parameters E Dialing Prefix m Dialing Suffix m Dial Type The definition of each modem communication parameter is as follows Dialing Prefix When a number i e 9 is needed before a phone to dial out Dialing Suffix When a number i e 9 is needed after a phone to dial out Dial Type Sets the dial to either Touch Tone or Pulse dial Use the steps below to edit the terminals global communication settings from the Core Menu Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites From the Core Main Menu use the down arrow to highlight UTILITY Press the Green ENTER key to select g Utility gt From the Core Main Menu use the down arrow to highlight COMMUNICATIONS Press the Green ENTER key to select Communications gt Use the down arrow key to highlight LOCAL PARAMS Press the Green ENTER key to select Press the Green ENTER key to select MODEM l Modem gt Continued on next page 85 Dejavoo Systems Instruction Manual V429 12 COMMUNICATION SETTINGS MODEM CONTINU
15. 2 There are multiple servers in Restaurant X tips are added to transactions by server ID To use this feature SERVER ID was enabled and configured at the terminal In a restaurant environment it is necessary to go back into the original transaction to add the tip amount left by the consumer Dejavoo supports four methods of editing tips to a transaction they are as follows Listing ALL Transaction Server ID Last 4 Digits EDIT TIPS LIST ALL Action From the idle prompt press the ENTER key to access the Core Menu Press the up arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Continued on next page 147 Dejavoo Systems Restaurant Addendum V720 08 D javoo EDIT TIPS LIST ALL CONTINUED Action Press the Green ENTER key to select l CREDIT DEBIT Credit Debit gt Use the down arrow key to highlight the option for TIPS and TABS Press the Green ENTER key to select Tips and Tabs Press the Green ENTER key to select EDIT TIP Edit Tip gt To Then Sal a Highlight ALL and press ENTER Search Untipped Transactions Search Transactions Where Tips were Previously Added Highlight UNTIPPED and press ENTER Highlight ADJ UST TIPPED and press ENTER Press the Green ENTER key to select LIST ALL List All gt Continued on next page 148 Dejavoo Systems Restaurant Addendum V720 08 D javoo EDIT TIPS LIST
16. Action From the Idle Prompt SWIPE the Credit or Debit card Favorites FY INPUT the dollar amount 0 00 of the Sale and press the Green ENTER Key The Terminal will connect with the HOST and display the response Connecting Sending Receiving before providing the Approval Response For Magic For V Series The Terminal will prompt Would you like to be part of Loyalty YES or NO Use the upa arrow key to select YES or the down arrow key for NO Upon Approval the Terminal will print out the Sale Receipt which will then include the Points Earned on that transaction the Points Balance and Number of Points needed to receive Reward Sro The Terminal will prompt Would you like to be part of Loyalty YES or NO Use the F2 key to select YES or the F4 key for NO Dejavoo Systems Instruction Manual V429 12 100 LOYALTY PROGRAM RECEIPT EXAMPLES Merchant Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 Trans 1 Batch 1 SALE Acct ae oe ae oe Me ee ae oe oe ate Py Fy Type VISA Entry Card Swiped Server 2 AMOUNT TIP AMT TOTAL AMT Tip Sugg 1 15 7 55 Tip Sugg 2 18 9 06 Tip Sugg 3 20 10 07 Resp Approved Code 123456 Congratulations you Have wona 10 Discount Your New Points Balance is 10 Disclaimer here Customer Name MERCHANT COPY 101 Customer Copy ABC STORE 4534 Any Street Somewhere
17. Credit Debit gt Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option forSET UP Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option for TRANS PROMPTS Press the Green ENTER key to select Trans Prompts gt Continued on next page Dejavoo Systems Instruction Manual V429 12 150 CARD CODE CONTINUED Action Use the upa and down arrow keys to highlight the option for CARD CODE Press the Green ENTER key to select Card Code Use the navigation keys to highlight the Card Type you wish to set the Card Code prompt for All gt Press the Green ENTER key to select Use the navigation keys to highlight the desired setting for the Card Code transaction prompt Press the Green ENTER key to select 151 Dejavoo Systems Instruction Manual V429 12 AVS PROMPT Use the chart below to enable or disable and configure settings for AVS prompts during a O transaction This feature provides you with multiple options when setting the AVS parameters for individual card types Tip Prior to changing terminal AVS settings it is recommended that you check with your merchant services provider Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites FV From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select
18. Display From the IDLE PROMPT Swipe the EBT Card Favorites For Magic For V Series Press the down Press the F4 Key to arrow to select EBT select EBT For Magic For V Series Terminal displays Terminal displays BENEFIT TYPE BENEFIT TYPE Press the a Uparrow Press the F2 Key to to select FOOD select FOOD Terminal defaults to Sale Enter Amount 0 00 VOUCHER RETURN Press the Up arrow to change the transaction type to VOUCHER RETURN Input the dollar amount of the food benefit voucher return then press ENTER a EBT Appr Code Input authorization code trom the Voucher Sale that is being returned and then press ENTER Continued on next page 67 Dejavoo Systems Instruction Manual V429 12 EBT FOOD BENEFIT VOUCHER RETURN CONTINUED Action EBT Serial Num Input the EBT Serial Number from the Voucher and then press ENTER For Magic For V Series Confirm transaction is Confirm transaction is correct by pressing correct by pressing the a up arrow to the F2 Key to select select OK OK CANCEL Customer Inputs PIN on PIN PAD then presses ENTER The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints receipt Terminal returns to the idle prompt Dejavoo Systems Instruction Manual V429 12 68
19. EBT CASH BENEFIT SALE 69 Action From the IDLE PROMPT Swipe the EBT Card For Magiv For V Series Press the Down arrow Press the F4 Key to to select EBT select EBT MAGIC LINE Terminal displays BENEFIT TYPE Press the Middle Hot Key AKA Favorites Key to select CASH Terminal defaults to Sale Enter Amount 0 00 Using the keypad input the dollar amount of the cash benefit sale then press ENTER Input the customer s Cash back amount then press ENTER Customer Inputs PIN on PIN PAD then presses ENTER Dejavoo Systems Instruction Manual V429 12 Use the chart below to process an EBT Cash Benefit Sale Transaction Display Favorites FY V SERIES CASHBACK Continued on next page EBT CASH BENEFIT SALE CONTINUED Action The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data TRANSACTION The terminal flashes the host response and APPROVED prints receipt Terminal returns to the idle prompt ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 SALE Acct ate aS AS Ae ae ate ae ok sot ote ey ES Type EBT Entry Swiped Trace 123456 Benefit Cash AMOUNT 164 38 Resp Approved Code 123456 FS Ledger Bal 64 57 FS Avail Bal 80 00 FS Begin Bal 100 00 Ch Ledger Bal 55 00 Ch Avail Bal 102 00 MERCHANT CO
20. FOR MORE INFORMATION SEE AUTOMATIC TIP IN THIS DOCUMENT Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites EY From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Press ENTER to select CREDIT DEBIT Credit Debit gt Use the up a arrow key to highlight the option for SETUP Press the Green ENTER key to select Setup gt N Use the upa arrow key to highlight the option for TRANSACTION PROMPTS Press the Green ENTER key to select Trans Prompts gt Continued on next page 168 Dejavoo Systems Restaurant Addendum V720 08 D javoo TABLE CONTINUED Action Use the down arrow key to highlight the option for OF GUESTS Press the Green ENTER key to select of Guests gt Use the down arrow key to highlight the option for ON Press the Green ENTER key to select B The Transaction Prompt of Guests has been configured the terminal returns to the previous Menu Sron 169 Dejavoo Systems Restaurant Addendum V720 08 D javoo TAB MANAGEMENT D The Tab Management options are used to Open and Close tabs in the current batch i Tip Tabs are most often used in a Restaurant Bar location OPEN BAR TAB 170 O Use the chart below to initiate opening a Bar Tab To close the tab see CLOSE BAR TAB in this document To add tips to a tab
21. Favorites FY Utility gt R Settings Printer Terminal returns to the Settings main menu S Dejavoo Systems Instruction Manual V429 12 80 SECURITY SETTINGS CORE MENU O Dejavoo s secure multi application functionality allows applications to coexist yet function independent of each other Terminal level passwords are configurable for each host application and for the Core Menu The following are security option that can be configured for the Core Menu m Menu Security Edit Password Retrieve Password MENU SECURITY CORE MENU O Use the chart below to configure the password requirement for accessing Core Menu options Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu use the down arrow to highlight UTILITY Press the Green ENTER key to select Utility gt From the Core Main Menu use the down arrow to highlight SECURITY Press the Green ENTER key to select Security gt X Press the Green ENTER key to select Menu T Menu Utility gt Utility _ Menu Utility Use the arrow keys to highlight desired option Press the Green ENTER key to select Note The Menu Security option that is currently Password On gt set for the Core Menu will be marked with an asterisk 6 Terminal returns to the Security main menu Sron 81 Dejavoo Systems Instruction Manual V429 12 EDIT PASSWOR
22. Is The Card Present Using the navigation keys move the cursor to highlight your selection Press ENTER to confirm CARD PRESENT If Then Step 8 If Card is Not Present Press NO Step 6 Terminal Displays Enter Address Input the numeric portion of the address only The terminal displays the ENTER ADDRESS numeric value as itis typed Press ENTER to confirm your entry Terminal Displays Enter Zip Code Using the key pad input the card holder s zip code The terminal displays ENTER ZIP CODE the numeric value as It is typed Press ENTER to confirm your entry The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints Sales receipt Terminal returns to the idle prompt S 15 Dejavoo Systems Instruction Manual V429 12 CREDIT CARD SALE WITH CARD CoDE CVV CVC CID D When the Card Code option is enabled the terminal will prompt during the transaction for the three digit code on the back of the card or the four digit code on the front of the card for American Express amp Discover cards Please note Card Code needs to be enabled in the Set Up Menu for Credit Debit To learn more about Card Code options and configurations see page 150 k m Swiping VISA prompts for a CVV2 code 3 digits found on the back of the card m Swiping MasterCard prompts for CVC2 code
23. NY 111111 555 777 8888 04 07 07 Trans 1 Batch 1 SALE Acct te eo ohn ken ae eo Py By Type VISA Entry Card Swiped Server 2 AMOUNT TIP AMT TOTAL AMT Tip Sugg 1 15 7 55 Tip Sugg 2 18 9 06 Tip Sugg 3 20 10 07 Resp Approved Code 123456 Points Earned 50 Points Balance 350 Only 150 more points to receive reward Refunds accepted with receipt www abcstore com CUSTOMER COPY Dejavoo Systems Instruction Manual V429 12 CREDIT DEBIT APPLICATION MENU RUN A TRANSACTION O By selecting Run a Transaction in the credit debit application menu the terminal will initiate a credit debit transaction This option is in addition to the terminal default of swiping or manually entering a card number from the idle prompt Action Display From the idle prompt press the ENTER key to access the Dejavoo Core Menu Favorites From the Core Main Menu use the up arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt N Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select R Use the upa and down arrow keys to highlight RUN A TRANSACTION Press the Green ENTER key to select Run a Transaction gt The terminal returns to the idle prompt ready to process a Credit Debit transaction FAN Favorites i 6 Terminal returns to the idle prompt amp Dejav
24. Press ENTER Press the green ENTER button to select STOP Press F2 Key to select Yes to confirm Stor Dejavoo Systems 1129 Northern Blvd Ste 303 Manhasset NY 11030 Doc V0501 12 Press A 2 times to highlight Applications Press the green ENTER button twice Highlight Tips and Tabs Press ENTER twice Press to select Untipped Press ENTER Press V to select Add Tip By method WWW DEJAVOOSYSTEMS COM De avoo Credit Debit COUNTERTOP Models V5 V8 V8 PLUS Retail Quick Reference Guide Press and hold the F1 Key to power on your terminal Your Dejavoo payment terminal is equipped with Event Driven software The terminal will automatically choose the appropriate application based upon the swipe or entry of a card number CREDIT CARD SALE DEBIT CARD SALE SETTLING THE CURRENT BATCH Swipe Credit Card OR Manually Enter Card Swipe Debit Card From the idle prompt Press green ENTER button if prompted Select CREDIT if prompted Select DEBIT Press the green ENTER button twice Input amount of the sale Input password if prompted Rethinking Transactions Input the amount of the sale If AVS is on input AVS information Press the green ENTER button Terminal communicates with the Host Receipts Print STOP Press the green ENTER button Terminal communicates with the Host Customer Inputs PIN on the PIN Pad Reports Print STOP Press the green ENTER button Termin
25. Sending Recelving host response Screen Flashes Host Response i e Approved or Declined Batch Report Prints and the terminal returns to the Core Menu S 89 Dejavoo Systems Instruction Manual V429 12 Batch Settings FOR ALL APPLICATIONS O Use the chart below to designate automatic batch options for all terminal applications i e Credit Debit Gift Card Check Loyalty etc Configure settings for transaction settlement to be one of the following options 1 Automatically dial to each applications host for settlement at a specified time 2 Automatically settle without communicating and dialing to any of the terminals host 3 Disable automatic batching for all applications by turning the option completely off Note When disabling automatic batch it is important to note that the merchant will need to manually batch his her transactions see page 89 i For Example 1 The merchant wants the terminal to dial out at 3 00am and send all open batches to the corresponding host processors for settlement He she selects the option for Automatic DIAL 2 The merchant wants the terminal to purge all open batches and print out a batch report because all host processors are settling the batch without terminal communication He she selects the option for Automatic NO DIAL 3 The merchant wants to manually initiate the batch settlement process for all applications and does not want the terminal to sett
26. They saved it as Clerk Report in the terminals Custom Report Menu Action From the idle prompt press the ENTER key to access the Dejavoo Core Menu Favorites From the Core Main Menu use the up arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications Use the navigation keys to highlight CREDIT DEBIT application Press the Green ENTER key to select Use the down arrow key to highlight the option for REPORT Press the Green ENTER key to select Report gt Continued on next page 111 Dejavoo Systems Instruction Manual V429 12 REPORT GENERATOR CONTINUED Action From the Report Menu use the upa or down arrow keys to highlight the option for REPORT GENERATOR Press the Green ENTER key to select Report Generator N The terminal displays REPORT TYPE Use the navigation keys to highlight the desired Daily gt selection then press the green ENTER key The terminal displays PAYMENT TYPE Use the navigation keys to highlight the desired selection then press the green ENTER key The terminal displays TRANSACTION TYPE use the upa and down arrow keys to highlight your selection Press the Green ENTER key to select Continued on next page Dejavoo Systems Instruction Manual V429 12 112 REPORT GENERATOR CONTINUED Step Action EN The terminal displays Sort By and list possible sorting options
27. V429 12 INLINE TIPS CONTINUED Action From the Tips Menu press the Green ENTER l Key to select INLINE Inline gt Use the arrow keys to highlight ON OFF Press the Green ENTER key to make your selection Inline TIPS have been set The terminal returns to the idle prompt S Dejavoo Systems Instruction Manual V429 12 158 PRINT PARAMETERS 159 O Printing the terminal set up report will provide the user with a print out of all the current terminal SET UP parameters For a list of all Set Up options see page 133 Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option forSET UP Press the Green ENTER key to select Set Up gt Use the upa and down arrow keys to highlight the option for PRINT PARAMETERS Press the Green ENTER key to select Print Parameters The terminal will print out a Paramter Set Up report detailing your terminal level settings Srog Dejavoo Systems Instruction Manual V429 12 EXAMPLE OF PARAMETER REPORT 1270472007 12 45 21 Setup Parameters TPN 12312330 Prompt Clerk Inv
28. be leaving a tip on the card during the transaction Transaction types that allow retail with tip are the following Swiped Credit Manual Credit m AVS Credit m CVV2 Credit Debit Sale For Example The customer gets a haircut at the local barber shop When finished the merchant the barber prints out a presale ticket for 20 00 which Is the dollar amount due to for the haircut and hands it to the customer The customer writes down another 5 00 on the tip line and writes 25 00 on the total line then hands it back to the barber with his credit card When the barber completes the sale he is prompted to enter the amount which is 20 00 and then prompted to enter the tip amount which he now knows from the Presale Ticket is 5 00 he doesn t have to ask the customer if he s leaving a tip PRESALE TICKET O Use the chart below to enable the Inline Tip function This will allow you to access the Presale Ticket feature Step Action Display 29 From the idle prompt press the ENTER key to access the Core Menu From the Core Main Menu use the navigation keys to highlight APPLICATIONS Press the Green ENTER key to select Use the arrow keys to highlight CREDIT DEBIT application Press the Green ENTER key to select Use the navigation keys to highlight the option for TIP Press the Green ENTER key to select Use the navigation keys to highlight the option for PRESALE TICKET Press the Green ENTER key to
29. can identify if your terminal model is part of the MAGIC Line by the following Turn your terminal over the label will identify MAGIC and the MAGIC LINE model of that specific terminal X5 and X8 terminals will say MAGIC INSIDE on the printer cover There are 3 Navigation Keys under the display an up arrow a favorite key and a down arrow The models in this line of products includes V5 V8 V9 V8 V9 You can identify if your terminal model is part of the V Series by the following The model number printed on the display will begin with a V V SERIES Turn your terminal over the label will identify VEGA and the model of that specific terminal le VEGA5000 There are 6 Navigation Keys under the display an F1 F2 F3 F4 an up arrow and a down arrow 3 Dejavoo Systems Instruction Manual V429 12 Dejavoo Keypad Layouts All Dejavoo terminals have a number of keys in common These keys are the same and perform the same function regardless of the Dejavoo model Other keys are unique to either one model or a series of models Common Keys KEY FUNCTION 1 0 Number Enter amounts account numbers dates and such e From the idle prompt is used to access the Main Menu emo ammam n e Cancels a transaction Mx cemmomeveimeiium OOOO e Back space to clear data fields Yellow e Back out of menu options one level ata time e Navigate up through the menu options Arrow e Change transaction
30. select Dejavoo Systems Instruction Manual V429 12 Favorites FY Applications gt Credit Debit gt Presale Ticket gt Continued on next page PRESALE TICKET CONTINUED Action Input the dollar amount for the presale ticket Important Note This is NOT a sale A sale transaction will need to be completed after the presale ticket Is completed by the cardholder RETAIL RECEIPT PRESALE TICKET ONLY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 PRESALE TICKET AMOUNT 40 38 TIP AMOUNT Please Complete and Submit With Your Payment fi Important Note This is NOT a sale A sale transaction will need to be completed after the presale ticket is completed by the cardholder RETAIL W TIP TRANSACTIONS O Use the charts in this section to process RETAIL Credit card and Debit card sale transactions with a tip For documentation purposes the steps provided include the transaction prompt for entering CLERK ID but it should be noted that this and other prompts are configurable in the terminals SET UP Transaction Prompts menu and are optional Retail with tip can be enabled and disabled in the terminal menu for more information please see page 157 This document includes the following retail with tip transactions M Credit Swiped Credit Manual Entry Credit AVS W Credit CVV2 WE Debit Sale Credit With Tip Swiped Action Fro
31. the navigation CREDIT DEBIT application keys Applications gt to highlight Credit Debit gt Press the Green ENTER key to select From the Credit Debit Menu use the down arrow to highlight HOST UTILITY ress the Green ENTER key to select sComOlnhinge From the Host Utility Menu use the use the up a and down arrow keys to highlight SET BATCH Press the Green ENTER key to select 125 Set Batch gt Continued on next page Dejavoo Systems Instruction Manual V429 12 SET BATCH NUMBER CONTINUED Action Using the key pad input the desired batch number Set Batch Press the Green ENTER key to continue DELETE OPEN BATCH D This Utility is used to delete the current open batch and all open transactions that reside in the open batch Transactions in the deleted batch will not be sent for settlement It is recommended that deleting an open batch only be done with the assistance of your technical support help desk representative Important Note Deleting the current batch is permanent and NOT reversible Action From the idle prompt press the ENTER key to access the Core Menu Favorites From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select Continued on next page Dejavoo Systems Instru
32. then press was NOT used ENTER No tip is being Press ENTER to bypass the tip lefton the card amount Presale Ticket ForMagic Magic For V ForVSeries If the amount shown is correct press the a up arrow to confirm if itis not correct press the down arrow and re enter the amount from If the amount shown is correct press the F2 Key to confirm if it is not Total Amoun correct press the F4 Key and re enter the amount CONFIRM AMOUNT Step 3 from Step 3 For V Series Card Present press the a up arrow to confirm card present or If it is not present press the v down arrow Press ENTER z confirm Terminal Displays Is The Card Present press the F2 Key to confirm card present or If it is not present press the F4 Key Press ENTER to confirm CARD PRESENT Then Proceed to Card Present Step 9 Proceed to Card Not Present Step 8 Terminal Displays Enter Address Input the numeric portion of the address only The terminal displays the numeric value as itis typed ENTER ADDRESS Press ENTER to confirm your entry For Magic Terminal Displays Is The Continued on next page 37 Dejavoo Systems Instruction Manual V429 12 CREDIT W TIP WITH AVS CONTINUED Action Terminal Displays Enter Zip Code Using the key pad input the card holder s zip code The terminal displays the ENTER ZIP CODE numeric value as itis typed Press ENTER to
33. to access the Core Menu Press the up arrow to highlight APPLICATIONS Press the Green ENTER key to select Press the Green ENTER key to select CREDIT DEBIT Use the down arrow key to highlight the option for TIPS and TABS Press the Green ENTER key to select Press the Green ENTER key to select EDIT TIP To Then Search All i it Taneacuane Highlight ALL and press ENTER Search Laas l Highlight UNTIPPED and press Untipped gong ENTER p Transactions Search Transactions Highlight AD UST TIPPED and Where Tips were Previously pre EE Added Favorites FY APPLICATIONS Credit Debit gt Tips and Tabs gt Edit Tip gt Continued on next page 150 Dejavoo Systems Restaurant Addendum V720 08 D javoo EDIT TIPS BY SERVER ID CONTINUED Action Press the down arrow key to highlight SERVER ID then press the Green ENTER key to select Server ID gt Using the keypad input the SERVER ID Edit Tip NUMBER you are adding tips for then press the Green ENTER key The terminal displays the information for the first transaction for this Server ID as follows ID XX Tr XXXX Base AMT XX XX TIP 0 00 For Magic For V Series This is the transaction you wish to add tips to Press down Press the F4 arrow to ADJ Key to ADJ TIP TIP Press up arrow to Press F2 Key to view the next view the next transaction until transaction until the desired the desired transac
34. to input the answer SECURE QUESTION to your previously set up security question Press the Green ENTER key to confirm your answer The terminal will display the current password for 3 seconds J Terminal returns to the Security main menu Sron Dejavoo Systems Instruction Manual V429 12 94 TRAINING MODE ON OFF O Use the directions below to turn training mode ON or OFF Note All ations in Training Mode are fictitious and NOT real To process live actions and transactions in the terminal you must have Training Mode OFF When Training Mode Is on the terminal idle prompt will blink TRAINING MODE and every receipt and report will print with a training mode disclaimer reminder at the bottom of the print Action From the idle prompt press the ENTER key to access the Core Menu Favorites From the Core Main Menu use the down arrow to highlight UTILITY Press the Green ENTER key to select Press the a up arrow to highlight TRAINING MODE Training Mode gt Press the Green ENTER key to select The terminal will prompt ENTER TRAINING MODE For Magic For V Series Press the a Up arrow Press the F2 Key for YES for YES to turn Training to turn Training Mode ON Mode ON or Press the or Press the F4 Key for Down arrow for NO to NO to turn Training Mode turn Training Mode OFF OFF When putin Training Mode the terminal will print out a disclaimer advising that transactions ru
35. will continue to retry the settlement every 10 minutes for up to 1 hour according to the example on the right 8 Terminal Returns to the Core Menu Sron 91 Dejavoo Systems Instruction Manual V429 12 REPORTS FOR ALL APPLICATIONS O Dejavoo provides features and options for efficient management of multiple applications The Global Report options provide cumulative reporting of all active terminal applications E Global Daily Report E Global Summary Report For Example ABC Merchant is subscribed to Credit and Debit Gift Card and Check applications He she wants to print a report that will show transaction totals for all three applications on the same report He uses the Summary Report option in the Core Menu to print totals for all applications For information on how to print a report for a specific host application only see page 103 DAILY REPORT FOR ALL APPLICATIONS O This Core Menu option provides daily report information for ALL active terminal applications The Daily Report prints the transaction Card Type Transaction Type Last four digits of the Account Number and dollar amount for each transaction that are in the current open batch From the idle prompt press the ENTER key to access the Core Menu Favorites From the Core Main Menu press the down arrow key to highlight REPORTS Press the Green ENTER key to select Reports gt From the Report Menu press ENTER to select DAILY REPORT Dail
36. 11 l 800 355 1434 Terminal Number 123456 Merchant 6543215432 Batch Number S Amount 2393 Return Void Auth Ticket Records End of Report Dejavoo Systems Instruction Manual V429 12 106 DETAILED REPORT 107 The Detailed Report will print OR display a full receipt Without the Header or Trailer for each D transaction in the current batch Important Note If there are many transactions in the batch this report will be lengthy be sure fi to check the terminal s paper supply Action From the idle prompt press the ENTER key to access the Dejavoo Core Menu From the Core Main Menu use the up arrow to highlight APPLICATIONS Press the Green ENTER key to select Use the navigation keys to highlight CREDIT DEBIT application Press the Green ENTER key to select Use the down arrow key to highlight the option for REPORT Press the Green ENTER key to select From the Report Menu use the down arrow key to highlight the option for DETAILED REPORT Press the Green ENTER key to select Display Favorites FY Applications gt Credit Debit gt Report gt Detailed Report gt Continued on next page Dejavoo Systems Instruction Manual V429 12 DETAILED REPORT CONTINUED Action Report Prints and terminal displays Printing Summary Report N Use the navigation keys to highlight the desired selection Print Detailed to print the report from t
37. 3 digits found on the back of the card m Amex amp Discover prompts for CID code 4 digits found on front of the card Action From the IDLE PROMPT Use the numeric keypad to manually key in the credit card account number Favorites FY Account Number Press ENTER to confirm your entry Terminal Displays Enter Expiration Date From Card MMYY Input the expiration date from the front of the card EXP DATE MMYY Press ENTER to confirm your entry Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale The terminal displays the numeric value as It is being entered Continued on next page CREDIT CARD SALE WITH CARD CODE CVV CVC CID CONTINUED Action Input the CVV2 CID or CVC2 information found on the N credit card INPUT CID CODE Press ENTER to confirm your entry The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints sales receipts The terminal returns to the idle prompt S 17 Dejavoo Systems Instruction Manual V429 12 T O Z RETAIL RECEIPT CREDIT SALE MERCHANT S COPY Eo Definition ABC STORE Merchant Header 5 lines 24 characters per line 4534 Any Street Somewhere NY 111111 2 555 777 8888 mk ea 04 07 07 09 00 Trans 1 Batch ta Invoice 105 F Transaction T
38. 429 12 LOYALTY CONFIGURING POINTS TO FREE ITEM Use the directions below to configure how many points a customer needs to accrue to receive their reward or Free Item Note Consumers participating in the loyalty program will be prompted for their mobile phone number during the transaction to identify their loyalty account Action From the idle prompt press the ENTER key to access the Core Menu From the Core Main Menu use the down arrow to highlight UTILITY Press the Green ENTER key to select Press the up arrow to highlight LOYALTY Press the Green ENTER key to select Use the upa or down arrow keys to highlight POINTS TO FREE ITEM and press the Green ENTER Key If there is already something in that field press the Yellow BACK Key to delete Using the keypad input the threshold for number of points the Customer must earn to receive their award and press the Green ENTER Key Use the yellow back space Key to clear out the field Display EA Favorites i Utility gt Loyalty gt Points to Free Item gt The terminal display will flash with the response confirming the new Points to Free Item setting Example Points to Free Item Set to 500 Sron Dejavoo Systems Instruction Manual V429 12 98 LOYALTY CONFIGURING FREE ITEM Use the directions below to configure what the reward or Free Item will be when the customer reaches the reward point thre
39. ALL CONTINUED Step Action Display The terminal displays the information for the first transaction as follows ID XX Tr XXXX Base AMT XX XX TIP 0 00 For Magic For V Series This is the transaction you wish to add tips to Press down Press the F4 arrow to ADJ Key to ADJ TIP TIP Press up arrow to Press F2 Key to A SCROLL WY ADJ TIP view the next view the next transaction until transaction until the desired the desired transaction Is transaction Is displayed displayed This is NOT the desired transaction Using the keypad input the Tip amount as Edit All indicated by the customer on the signed merchant receipt copy For Magic The terminal will display the Base Tip and Total amounts for the transaction Press the up a arrow for YES if the amounts are correct or press the down arrow for NO to make corrections For V Series The terminal will display the Base Tip and Total amounts for the transaction Press the F2 Key for YES if the amounts are correct or press the F4 Key for NO to make corrections The terminal will display the next transaction to add tips to more transactions repeat steps 7 10 When finished adding tips press the red X Key until the terminal returns to the idle prompt D A SCROLL VY ADJ TIP 149 Dejavoo Systems Restaurant Addendum V720 08 D javoo EDIT TIPS BY SERVER ID Action From the idle prompt press the ENTER key
40. AMOUNT 164 38 Resp VOIDED Code 123456 Refunds accepted with receipt www abcstore com CUSTOMER COPY RETAIL RECEIPT VOID REFUND MERCHANT COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 VOID REFUND Acct Ai AS es sree kes is a as ey Fy Bey Type VISA VOIDED AMOUNT 164 38 Resp VOIDED Code 123456 Disclaimer here CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 VOID REFUND Acct ge Ses aR as a ae ie ceoks cise Ey Ea Fy Type VISA VOIDED AMOUNT 164 38 Resp VOIDED Code 123456 Refunds accepted with receipt www abcstore com CUSTOMER COPY MERCHANT COPY 59 Dejavoo Systems Instruction Manual V429 12 RETAIL RECEIPT VOID FORCED SALE MERCHANT Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 VOID FORCED Acct at oto ete ae ake tors ots ote Py Py ES Type VISA VOIDED AMOUNT 164 38 Resp VOIDED Code 123456 Disclaimer here Customer Name MERCHANT COPY CUSTOMER COPY MTNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNANENENNNNNNNNNENENENENTNNNNNANENENENNNENNNENENENENENENENARENENENENNNENENNNENNNENENENERENENENENENENENENEN ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 lt 09 00 Trans 1 Batch 1 VOID FORCED Acct a
41. Adding Favorites For Immediate assistance with all the Press 2 times to highlight APPLICATIONS Press on any menu item Terminal Functions simply Press the Press the green ENTER button 2 times Press F2 to select YES Press the Dot key on your terminal keypad Press V 3 times for REPRINT RECEIPT Highlight the hotkey option to assign favorite to o Press the green ENTER button Press the green ENTER button l l The Help will appear on the Terminal Select desired option amp Press ENTER Accessing Favorites Display to assist with explanations next steps Receipt Prints STOP Press the F3 favorites button Highlight option from list amp press ENTER TURN SERVER PROMPT ON OFF RETURN TRANSACTION EDIT TIP From the idle prompt Press the green ENTER button Press the RED X Key to exit help From the idle prompt Press the green ENTER button Swipe Debit or Credit Card Press 2times to highlight Applications if prompted Select CREDIT Press the green ENTER button twice Press V 1 Time until Display says RETURN Press 2 times then Press ENTER on Setup Input amount of the Return Press V 3 times Press ENTER on Trans Prompts Press the green ENTER button Press ENTER on Clerks Terminal communicates with the Host Press ENTER on Prompt Receipts Print Input the transaction specific info and press ENTER Press the A V onades EE E E ETR Input amount of Tip to be added
42. D CORE MENU D As stated in the About this Manual section the Terminal s default password is 1234 The default password can be customized to an alphanumeric password of choice When changing the password from the default password the first time you are prompted to set up 1 of 3 security questions If the customized password Is ever forgotten it can be retrieved by the terminal after providing the security information you provided here For more information on retrieving a password see page 139 Use the steps below to Edit the current Core Menu password Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu use the down arrow to highlight UTILITY Press the Green ENTER key to select Utility gt From the Core Main Menu use the down arrow to highlight SECURITY Press the Green ENTER key to select Security gt Press the down arrow to highlight EDIT PASSWORD Press the Green ENTER key to select Edit Password gt N Use the up and down arrow keys to highlight Juestion a security question to be set up Middle Name gt Press the Green ENTER key to select Mom s B Note This will only prompt the first time the password is changed from the factory default Continued on next page Dejavoo Systems Instruction Manual V429 12 82 EDIT PASSWORD CORE MENU CONTINUED Action Use the alphanumeric key pad to set
43. Display From the idle prompt press the ENTER key to access the Core Menu Favorites From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the arrow keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select Use the up arrow key to highlight the option for SETUP Press the Green ENTER key to select Setup gt X Use the upa arrow key to highlight the option for TRANSACTION PROMPTS Press the Green ENTER key to select Trans Prompts gt Continued on next page 166 Dejavoo Systems Restaurant Addendum V720 08 D javoo TABLE CONTINUED Action Press the Green ENTER key to select TABLE C Table gt Use the down arrow key to highlight the option for ON Press the Green ENTER key to select B The Transaction Prompt Table has been configured the terminal returns to the previous Menu GS 167 Dejavoo Systems Restaurant Addendum V720 08 D javoo 0OF GUESTS O Use the chart below to enable or disable the of Guest prompt during a transaction Note The of Guest transaction prompt allows the merchant to track how many guests dine i in the restaurant If the merchant enables Table and of Guests it allows the merchant to effectively track sections of their restaurant THIS PROMPT MUST BE ENABLED TO USE THE AUTOMATIC TIP FEATURE
44. E TEPC CCEI ER CTE Ce EeEP CULE CR CPCETTEPCECTI ECE TE rer rere TEPC TEPER err errrrr eric ree TE EREL tr cre rrcr rer perry 172 Dejavoo Systems Restaurant Addendum V720 08 D javoo CLOSE BAR TAB D Use the chart below to initiate closing a Bar Tab To learn how to open a tab see OPEN BAR TAB in this document To add tips to a tab transaction see EDIT TIPS in this document Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Press ENTER to select CREDIT DEBIT Credit Debit gt Use the down arrow key to highlight the option for TIPS and TABS Press the Green ENTER key to select Tips and Tabs Use the down arrow key to highlight the option for TAB MANAGEMENT Press the Green ENTER key to select Tab Management gt Use the down arrow key to highlight the option for MANAGE TABS Press the Green ENTER key to select Manage Tabs 173 Dejavoo Systems Restaurant Addendum V720 08 D javoo CLOSE BAR TAB CONTINUED 11 174 Action Then To Search All an Highlight ALL and press ENTER Search by Highlight SERVER ID and press Server ID ENTER Search by Highlight TRANSACTION and Transaction press ENTER Search by Last Highlight LAST 4 DIGITS and 4 Digits of Card press ENTER For Magic For V
45. ED Step Action For Then Dialing Prefix Press Enter amp go to step 7 i Press arrow 1X amp press Prefix Dialing Suffix ENTER Skip to step 9 ye Press arrow 2X s amp press Dial Type ENTER Skip to step 11 Using the keypad input the desired dialing prefix Dial Prefix Press the Green ENTER button to confirm Terminal returns to the modem communications menu Sron Using the keypad input the desired dialing suffix Dial Suffix Press the Green ENTER button to confirm 10 Terminal returns to the modem communications menu SroP Use the up and down arrow keys to highlight desired option 11 Press the Green ENTER key to select Tone gt Note The Dial Type option that is currently set for the Modem Communication will be marked with an asterisk 12 Terminal returns to the modem communications menu SroP Dejavoo Systems Instruction Manual V429 12 86 COMMUNICATION SETTINGS ETHERNET O The following options enable edits to the following Ethernet communication parameters m DHCP or Static IP Communication Parameters T The definition of each Ethernet communication parameter is as follows Mode Configures the choice of DHCP or Static IP for Ethernet communication SetUp Sets up Static IP parameters for Ethernet communication Use the steps below to edit the terminals global communication settings from the Core Menu Action Display From the idle prompt press the
46. ENTER key to access the Core Menu Favorites FY From the Core Main Menu use the down arrow to highlight UTILITY Press the Green ENTER key to select Utility gt From the Core Main Menu use the down arrow to highlight COMMUNICATIONS Press the Green ENTER key to select Communications Use the down arrow key to highlight LOCAL PARAMS Press the Green ENTER key to select Local Params gt Use the down arrow key to highlight ETHERNET Press the Green ENTER key to select _ Ethernet gt Continued on next page 87 Dejavoo Systems Instruction Manual V429 12 COMMUNICATION SETTINGS ETHERNET CONTINUED Step Action For Then Press Enter amp go to step 7 Press arrow 1X amp press If Then DHCP Press Enter amp stop gt Static Press arrow 1X amp press ENTER Proceed to step 8 Note The Ethernet Mode option that is currently set for the Modem Communication will be marked with an asterisk Use the up and down arrow Keys to highlight desired option Press the Green ENTER key to select Note Repeat to configure each IP parameter setting Terminal returns to the Ethernet communications menu SroP For Magic For V Series Press the down Press the F4 key for arrow key for NO NO Use the keypad to input the static IP address in the following format NNN NNN NNN NNN To edit additional IP Params such as Netmask Gateway DNS1 amp DNS2
47. ENTER key to access the Core Menu From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Use the arrow keys to highlight CREDIT DEBIT application Press the Green ENTER key to select Credit Debit gt Continued on next page SNF SETTINGS AMOUNT LIMIT CONT D Action Use the up or down arrow keys to highlight HOST UTILITY and press the Green ENTER Key MMA Use the up arrow key to highlight STORE AND FORWARD and press the Green ENTER Key Store N Forward gt Use the down arrow key to highlight SETTINGS and press the Green ENTER Key Settings gt Press the Green ENTER Key to select AMOUNT LIMIT Amount Limit gt ount Limit Using the keypad input the maximum dollar amount to be accepted for transactions being processed while in Store and Forward Mode Press the Green ENTER Key to confirm entry The Terminal screen will flash with the response Amount Limit Set To X XX and return to the Store and Forward Settings menu SNF SETTINGS MODE D Use this option to set the Store and Forward Mode Choose from the following options Mode Definition Enable Turn Store and Forward ON Disable Turn Store and Forward OFF Turn Store and Forward ON when No other Communication Auto available ie GPRS Coverage Action From the idle prompt press the ENTER key to access the Core Menu From the Core Main Menu use the d
48. ER COPY Dejavoo Systems Restaurant Addendum V720 08 D javoo 161 D javoo RESTAURANT TRANSACTION PROMPTS D The Transaction Prompts menu option allows the user to disable and enable Industry specific prompts during the transaction Restaurant Specific Options Include m Server ID Configure Personnel E Table E of Guests T Note 1 If prompts are turned off information specific to that prompt will not be captured and not be available on reports For example if you wish to capture Table s on reports you will first need to enable the Table transaction prompt SERVER ID O Use the chart below to enable or disable the Server ID prompt during a transaction To associate the Servers name to their ID and have it appear on reports and receipts see Configure Server Name in this document Action From the idle prompt press the ENTER key to access the Core Menu Favorites From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Use the arrow keys to highlight CREDIT DEBIT application Press the Green ENTER key to select Use the up arrow key to highlight the option for SETUP Press the Green ENTER key to select Setup gt Continued on next page 162 Dejavoo Systems Restaurant Addendum V720 08 SERVER ID CONTINUED Action Use the upa arrow key to highlight the option for TRANSACTION PROMPTS Press the Gree
49. For Example The merchant wishes to void a credit transaction in the current and open fi batch however he does not have the credit card so he needs to scroll through the transactions in his open batch until he finds the credit sale he wants to void Step Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites FV From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Continued on next page Dejavoo Systems Instruction Manual V429 12 120 VOID TRANSACTION CONTINUED 121 Action Use the navigation CREDIT DEBIT application keys to highlight Credit Debit gt Press the Green ENTER key to select From the Credit Debit Menu use the down arrow to highlight HOST UTILITY Press the Green ENTER key to select Host Utility gt From the Host Utility Menu use the use the up a and down arrow keys to highlight VOID TRANSACTION Press the Green ENTER key to select Void Transaction gt Use the upa and down arrow keys to scroll through transactions in current batch Highlight the desired transaction to be voided then press the Green ENTER key to void transaction For Magic If the amount shown Is correct press the a up arrow to confirm if it Is not correct press the v down arrow to cancel the VOID request and return to the idle prompt For V Series If the amount shown Is corr
50. History Report Press the Green ENTER key to select History Report gt Continued on next page 109 Dejavoo Systems Instruction Manual V429 12 HISTORY REPORT CONTINUED Action Using the keypad input the FROM date of the desired date range Press the Green ENTER key to continue Using the keypad input the TO date of the desired date range Press the Green ENTER key to continue Report Prints and terminal displays Printing History Report MY BUSINESS 123 MAIN ST ANYTOWN NY 11111 Ls Oe oe Terminal Number 123456 Merchant 654321456 07701707 to 07 20 07 kkxkxkxkxkxkxk xkxkxkxk xkxkxkxk xkxkxkxkxkxkxkxxkxx kxx k EDC CREDIT Overall 539 6425 50 KAk KK KKK KKK KK KK KK EDC DEBIT Overall 371 3120 97 Incl Cash Back 380 00 KKKKKKKKKKKKKKKKKKKKKKKKKHK End of Report Dejavoo Systems Instruction Manual V429 12 110 REPORT GENERATOR O The Report Generator uses a drill down method to create custom reporting option This tool provides the ability to decide the type of data to print on the report how that data should be sorted etc Reports created with the Report Generator can optionally be saved to the Custom Reports menu s For Example The local retail store created a report that prints a daily report of ALL Payment types and ALL Transaction types and sorts the information by CLERK ID so they can manage their sales and employees at the same time
51. ION Press the Green ENTER key to select Fraud Prevention gt Use the navigation keys to highlight the desired Fraud Prevention prompt setting Press the Green ENTER key to select Transaction Prompt Fraud Prevention has been set Terminal returns to the Transaction Prompts Menu amp CASH BACK D This feature allows the user to assign a maximum cash back limit on debit transactions Use the chart below to enable and configure Cash Back for debit transactions i Tip Setting a maximum of 0 00 dollars will disable cash back on debit transactions From the idle prompt press the ENTER key to access the Core Menu Favorites From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Continued on next page 155 Dejavoo Systems Instruction Manual V429 12 CASH BACK CONTINUED Action Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option forSET UP Press the Green ENTER key to select Set Up gt Use the upa and down arrow keys to highlight the option for TRANS PROMPTS Press the Green ENTER key to select Trans Prompts gt Use the upa and down arrow keys to highlight the option for CASH BACK Press the Green ENTER key to select Cashback gt Use the keypad to input the maxi
52. KKKKKKKEKK i VIS S 1111 1000 2 M C SL 5454 55 40 3 WIS Vs 111 10 00 KKEKKKKKKKKKKKKKKKKKKKKKKEKK CREDIT Records CREDIT Total Trn Tp Acct Amount kkxkxkxkx x xx x x x x xx xx xx xx xx xx xx xx xx xx xx xx xx xx 1 SL 7890 17 00 2 SL 8901 37 00 kkxkxkxkx x xx x kxk kx kx kx xx xx xx xx xx xx xxk xx kxxkxxk kxxkxk kxk DEBIT Records DEBIT TOTAL Incl Cash Back Overall End of Report Dejavoo Systems Instruction Manual V429 12 104 SUMMARY REPORT D The Summary Report prints total amount s for each transaction type that is in the current and open batch Action Display From the idle prompt press the ENTER key to access the Dejavoo Core Menu EAN Favorites FY From the Core Main Menu use the up arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select Use the down arrow key to highlight the option for REPORT Press the Green ENTER key to Select Report gt From the Report Menu highlight the option for SUMMARY REPORT Press the Green ENTER key to select Summary Report gt Continued on next page 105 Dejavoo Systems Instruction Manual V429 12 SUMMARY REPORT CONTINUED Step Action Display 6 Terminal returns to the Report Menu See Report Example Below MY BUSINESS 123 MAIN ST ANYTOWN NY 111
53. Lucy 4 08 01 07 1527 Swipe 5454 1234567890 50 00 Lucy 4 08 01 07 15 27 Swipe 5454 1234567890 KKEKKKKKKKEKKKKRKEK KKK KKK KKK KHEK Total Records Open Amount Base Amount 180 End of Report Dejavoo Systems Restaurant Addendum V720 08 Credit Debit Retail Quick Reference Guide These steps have been provided as a guide for assistance Your Dejavoo payment terminal Is equipped with Event Driven software The terminal will automatically choose the appropriate application based upon the swipe or entry of a card number CREDIT CARD SALE Swipe Credit Card OR Manually Enter Card Press the V arrow to select CREDIT Input the amount of the sale If AVS is on input AVS information Press the green ENTER button Terminal communicates with the Host Receipts Print S VOID CREDIT TRANSACTION Swipe Credit Card OR Manually Enter Card Press the V arrow to select CREDIT Press the V arrow twice for VOID Inputthe exact amount to be Voided Press the green ENTER button Press the arrow to select OK Terminal communicates with the Host Receipt Prints Ge WWW DEJAVOOSYSTEMS COM DocV0501 12 DEBIT CARD SALE Swipe Debit Card Press the arrow to select DEBIT Input amount of the sale Press the green ENTER button Customer Inputs PIN on the PIN Pad Press the green ENTER button Terminal communicates with the Host Receipts Print GB
54. NT 164 38 Resp Approved Code 123456 Refunds accepted with receipt www abcstore com CUSTOMER COPY 49 Dejavoo Systems Instruction Manual V429 12 CASH RETURN Use the chart below to record a cash Return in your Dejavoo payment terminal It is important to note that cash transactions do not communicate with your processing bank They are recorded in your terminal for your reporting purposes Action MAGIC LINE V SERIES From the IDLE PROMPT press the button under the word FAVORITES FAN Press the down arrow to highlight RUN A CASH TRANSACTION in the favorites menu then press the M 1 Run Cash Trans green ENTER key E Press the up or down arrow on the keypad to change the transaction type until the terminal displays RETURN Input the dollar amount of the RETURN then Press ENTER ES The terminal prints the cash receipts and returns to the idle prompt Srog RECEIPT EXAMPLE CASH RETURN MERCHANT Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 555 777 8888 04 07 10 09 00 04 07 10 09 00 Trans 1 Batch 1 Trans 1 Batch 1 Invoice 105 Invoice 105 Clerk 4 Clerk 4 RETURN RETURN Type Cash Type Cash Entry Manual Entry Manual AMOUNT 55 38 AMOUNT 55 38 Resp Approved Resp Approved Code X Code X MERCHANT COPY CUSTOMER COPY 51 Dejavoo Systems Instruction Manual V429 12 CUSTOMER COPY ABC STORE 4534 Any Street
55. PT AUTHORIZATION ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 AUTHORI ZATION ONLY Acct gS Rei is ates as nis neo Py ey By Ee Type VISA Entry Card Swiped AUTH AMOUNT 164 38 Resp Approved Code 123456 MERCHANT COPY Important Note This is NOT a sale Authorization Only transactions obtain an approval code for the requested amount a Ticket only sale needs to be completed for the merchant to acquire funds for the transaction Only a merchant copy of the receipt will print for Authorization Only transactions 53 Dejavoo Systems Instruction Manual V429 12 VOIDS O A Void transaction will nullify a transaction only when that transaction resides in the current batch the transaction amount must be exactly the same as the original transaction amount The Dejavoo Terminal will check the data base for the original transaction use the If Then chart below for more information Support of Void transactions on debit cards will vary by host it may or may not be allowed check with your Merchant Services provider for further clarification You can void the following transaction types Sale Return amp Ticket Only This section will provide the process for LI Void by CARD LI Void Transaction Find Transaction Then If the Terminal can match ear e an cenn une natch The Terminal will process a VOID lf the T
56. PY Dejavoo Systems Instruction Manual V429 12 70 EBT CASH BENEFIT VOUCHER SALE O Use the chart below to process an EBT Cash Benefit Voucher Sale Transaction Action Display From the IDLE PROMPT Swipe the EBT Card Favorites FY For Magic For V Series Press the Down arrow Press the F4 Key to to select EBT select EBT Terminal displays BENEFIT TYPE Press the Middle Hot Key AKA Favorites Key to select CASH Terminal defaults to Sale Enter Amount 0 00 Press the a Up arrow to change the transaction VOUCHER SALE type to VOUCHER SALE Input the dollar amount of the Cash Benefit Voucher Sale then press ENTER i i EBT A Cod Input the previously obtained voice authorization an code then press ENTER Input the EBT Serial Number from the manual EBT Serial Num Voucher then press ENTER Continued on next page 71 Dejavoo Systems Instruction Manual V429 12 EBT CASH BENEFIT VOUCHER SALE CONTINUED Action Input the customer s Cash back amount then press oe ENTER The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data 9 Terminal returns to the idle prompt ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 SALE Acct aI ae steaks ats ae sets aie ey yey Type EBT Entry Swiped Trac
57. Series E me aon Press the F4 key to arrow key to select CLOSE select CLOSE The terminal returns to a CLOSE TAB idle prompt Swipe the credit card used to originally open the tab so that the tab can now be closed Favorites Input the amount the tab is to be closed for then ee press ENTER The terminal communicates out for approval closes the tab and prints a merchant receipt S Dejavoo Systems Restaurant Addendum V720 08 RESTAURANT RECEIPT CLOSE BAR TAB MERCHANT Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Server 4 Lucy Ticket Only Acct ae ais aie eto elects cals ats Py EQ ES Type VISA Entry Card Swiped AMOUNT 44 99 TIP AMT TOTAL AMT POST AUTH Code 123456 Disclaimer here Customer Name MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 Trans 1 Ticket Only Acct Be ots oie eto ete es a ateee te oat ey Ey Fy Type VISA Batch 1 Invoice 105 Clerk 4 Ta 9 D javoo Entry Card Swiped4 AMOUNT TIP AMT TOTAL AMT POST AUTH Code 123456 Refunds accepted with receipt www abcstore com CUSTOMER COPY Dejavoo Systems Restaurant Addendum V720 08 44 99 175 D javoo VoiD OPEN BAR TAB O Use the chart below to void a Bar Tab that has previously been opened but not yet closed Action Displa
58. UED Action Use the navigation keys to highlight CREDIT DEBIT application l l Credit Debit gt Press the Green ENTER key to select From the Credit Debit Menu use the down arrow to highlight HOST UTILITY Press the Green ENTER key to select Host Utility gt From the Host Utility Menu use the use the up a and down arrow keys to highlight SETTLEMENT Press the Green ENTER key to select Settlement N From the Settlement Menu press the Green ENTER key to select SETTLE DAILY BATCH sete ey aie Terminal Dials Out and displays responses Connecting Connecting Connected Sending Recelving host response B Screen Flashes Host Response ie Approved or Declined EE Batch Report Prints and the terminal returns to the Settlement Menu 117 Dejavoo Systems Instruction Manual V429 12 BATCH SETTINGS O Use the chart below to designate automatic batch settings at the terminal level The merchant can configure settings for transaction settlement to be one of the following options 1 Automatically dial to the host for settlement at a specified time 2 Automatically settle without communicating and dialing to the host 3 Disable automatic batching by turning the completely feature off Note When disabling automatic batch it is important to note that the merchant will need to manually batch his her transactions For information on manual batch see page 116 A For Ex
59. URN MERCHANT Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 RETURN Acct Ae ede ae el ake ae te aoe EXEL Ey ES Type VISA Entry Card Swiped RETURN AMOUNT 164 38 Resp Approved Code 123456 Disclaimer here Customer Name MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 Trans 1 Batch 1 Invoice 105 Clerk 4 RETURN Acct eas cies ake as eres acats 2 Py PS Type VISA Entry Card Swiped RETURN AMOUNT 164 38 Resp Approved Code 123456 Refunds accepted with receipt www abcstore com CUSTOMER COPY DEBIT CARD RETURN D Use the steps below to complete a Debit Card Return Debit Cards cannot be manually entered and must be swiped at point of sale You must be subscribed to a Debit Host and PED is required Ms Tip A debit card sale cannot be VOIDED to refund a debit sale transaction you must process a RETURN to the debit card Action Display From the IDLE PROMPT Swipe DEBIT Card Favorites i For Magic For V Series CARD MODE Press the up arrow to Press the F2 Key to select select DEBIT DEBIT Press the up or down arrow on the keypad to change the transaction type until the terminal displays RETURN Input the dollar amount of the RETURN then Press ENTER For Magic For V Series q If the amount shown is correc
60. Use the arrow keys to highlight your selection Press ENTER to confirm your selection Note Options below are available if transaction prompt enabled at the point of Sale Trans Trans Type Card Type Server Restaurant Clerk R etail Table Restaurant Invoice R etail Ticket Restaurant The terminal displays Save as Custom Report NO For Magic For V Series Press UP arrow Press F2 Key for YES or for YES or F4 DOWN Arrow Key for NO for NO Using a multi tap method find the key on the alpha numeric keypad with the desired character Continue to press that key until the appropriate letter or number displays Use the yellow CLEAR key to backspace and the red CANCEL key to delete single characters Press ENTER upon completion to confirm your entry 1 The report will print and the terminal returns to the Report Menu You will be able to view your custom report by selecting Custom Reports in the Report Menu Sron 113 Dejavoo Systems Instruction Manual V429 12 PRINT CUSTOM REPORTS D Customized reports are reports that have been saved when using the Report Generator tool See page 111 Once they are saved they will be listed and can be printed from the Custom Report menu of all Payment Types and All Transaction types sorted by Clerk IDs The report was saved with the name Clerk Report When the merchant wants to run this report he no longer has to use the Repo
61. Use the upa and down arrow keys to highlight the option for TRANS PROMPTS Press the Green ENTER key to select Trans Prompts gt N Use the upa and down arrow keys to highlight the option for CLERK Press the Green ENTER key to select Clerks gt N Press ENTER to select the option for PROMPT then Press the green ENTER key Prompt Use the upa and down arrow keys to highlight On to prompt for Clerk ID during the transaction To prompt for SERVER ID or EMPLOYEE ID instead of CLERK ID use the navigation keys to highlight the desired option Press the Green ENTER key to select Transaction Prompt Clerk ID has been set the terminal returns to the Transaction Prompts Menu Sron Dejavoo Systems Instruction Manual V429 12 144 CONFIGURE PERSONNEL The Personnel option is used to configure a persons name to their invidual Clerk D Server or Employee ID This configuration provides name identification on reports and receipts for each employee using the terminal For Example The merchant wants to print a daily report sorted by each Clerk s name because they had previously enable the prompt for Clerk ID and configured Personnel options the report prints showing each Clerks Name ie Clerk 1 Lisa Action From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key t
62. VED Sales receipt Terminal returns to the idle prompt amp 35 Dejavoo Systems Instruction Manual V429 12 Credit W Tip With AVS D Use the chart below to process Retail with Tip sale when AVS options have been enabled The following instructions depict AVS settings of Manual Entry when Card is NOT Present Please note that AVS prompts during a transaction will vary depending on individual configuration To learn more about AVS options and configuration see page 152 h Tip It is recommended you check with your merchant bank prior to changing AVS settings in your terminal Action From the IDLE PROMPT Use the numeric keypad to manually key in the credit card account number FA Favorites F Account Number Press ENTER to confirm your entry Terminal Displays Enter Expiration Date From Card MMYY Oo Input the expiration date from the front of the card PODLE NA Press ENTER to confirm your entry Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale before the tip The terminal displays the numeric value as It is being entered Continued on next page CREDIT W TIP WITH AVS CONTINUED Step Action Display The terminal displays the base amount and Input Tip Amount If Then Input the tip amount from the Presale Ticket presale ticket then press ADD TIP AMOUNT was used ENTER Ny Input the tip amount requested ae by customer
63. Y CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 SALE Type Cash Entry Manual AMOUNT 55 38 Resp Approved Code X CUSTOMER COPY 21 Dejavoo Systems Instruction Manual V429 12 RETAIL WITH TIP TRANSACTIONS Retail with tip transactions are designed for those merchants that accept gratuity but are assigned retail MCC codes For example Taxi Car Service Salon Maintenance etc It is required for retail transactions with tip that both the transaction amount and the tip amount are authorized as one amount during the original sale unlike the pre auth and post auth of a restaurant tip transaction Retail tips cannot be added at a later time To accomplish this we use a process that includes a PRESALE TICKET which has only sale amount information on it The presale ticket will allow the merchant to hand their customers a receipt showing the amount of the transaction along with a tip line The customer can then fill out the tip line the total line and hand the receipt and their credit card back to the merchant for payment This allows the merchant to swipe the card enter the amount of the transaction as well as the tip amount when prompted during the transaction Use ofthis feature is optional you do not have to print a presale ticket for retail with tip it simply eliminates having to ask the customer if he she will
64. al communicates with the Host Receipts Print S VOID CREDIT TRANSACTION TICKET ONLY SALE AUTHORIZATION ONLY Swipe Credit Card OR Manually Enter Card Swipe Credit Card OR Manually Enter Card Swipe Credit Card OR Manually Enter Card if prompted Select CREDIT if prompted Select CREDIT if prompted Select CREDIT Press V twice until Display says VOID Press A once until Display says TICKET Press A twice Display says AUTHORIZATION Input the exact amount to be Voided Input amount of the ticket Input the amount to be authorized Press the green ENTER button Press the green ENTER button Press the green ENTER button Press to select OK Input previously obtained auth code Terminal communicates with the Host Terminal communicates with the Host Press the green ENTER button Receipts Print StoP Receipts Print STOP Receipts Print WWWDEJAVOOSYSTEMS COM DocV0501 12 Credit Debit COUNTERTOP Models V5 V8 V8 PLUS Retail Quick Reference Guide These steps have been provided as a guide for assistance with your Dejavoo Payment Device REPRINT RECEIPT COPY ON SCREEN HELP From idle Press the green ENTER button 2 Press AA 2 times to highlight APPLICATIONS Press the green ENTER button 2 times Press V 3 times for REPRINT RECEIPT o Press the green ENTER button Select desired option amp Press ENTER Receipt Prints STOP For Immediate assistance with all the Te
65. al defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale before the tip The terminal displays the numeric value as It is being entered Continued on next page 39 Dejavoo Systems Instruction Manual V429 12 CREDIT W TIP CARD CODE CVV CVC CID CONTINUED Action The terminal displays the base amount and Input Tip Amount Input the tip amount from the N presale ticket then press ENTER Presale Ticket was used ADD TIP AMOUNT Inout the tip amount requested deel ae by customer then press ENTER No tip is being Press ENTER to bypass the tip lefton the card amount For Magic For V Series If the amount shown is correct press the a up arrow to confirm if itis not correct press the down arrow and re enter the amount from Step 3 If the amount shown is correct press the F2 Key to confirm if it is not correct press the F4 Key and re enter the amount from Step 3 Terminal Displays Is The Card Present Using the up and down arrow keys move the cursor to highlight your selection Press ENTER to confirm Card Not Present Then If Proceed to Step 8 Terminal Displays Input CID Code Input the CVV2 CID or CVC2 information found on the credit card Press ENTER to confirm your entry CONFIRM AMOUNT CARD PRESENT INPUT CID CODE Continued on next page CREDIT W TIP CARD CoDE CVV CVC CID CONTINUED Acti
66. ample 4 The merchant wants the terminal to dial out at 3 00am and send the open batch to the host processor for settlement He she selects the option for Automatic DIAL 5 The merchant wants the terminal to purge the open batch and print out a batch report because the host processor is settling the batch without terminal communication He she selects the option for Automatic NO DIAL 6 The merchant wants to manually initiate the batch settlement process and does not want the terminal to settle at any time automatically He she selects the OFF option Action From the idle prompt press the ENTER key to access the Core Menu Favorites From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Use the navigation keys to highlight CREDIT DEBIT application Press the Green ENTER key to select Continued on next page Dejavoo Systems Instruction Manual V429 12 118 BATCH SETTINGS CONTINUED Step Action EEN From the Credit Debit Menu use the down arrow to highlight HOST UTILITY Press the Green ENTER key to select Host Utility gt From the Host Utility Menu use the use the upa N and down arrow keys to highlight SETTLEMENT Settlement gt Press the Green ENTER key to select From the Settlement Menu use the upa and down arrow keys to highlight BATCH SETTINGS l Press the Green ENTER key to select Batch Settings gt Use the navig
67. arrow keys can also be used to navigate up and down through the terminal menu options and to change the transaction type 3 Command Keys Cancel Transaction or Return to idle Prompt Backspace or Back one menu level ENTER or Access Core Menu 4 Alpha Numeric Keypad Multi tap Aloha Numeric Entry On Screen Help Access Access terminal level on screen Help ON SCREEN HELP FEATURE O At any time during a transaction or within any Dejavoo menu the user may press the 00 key on Magic terminals Double Zero key and the Key on the V Series terminals to access the on screen help feature This feature will provide information on the feature itself as well as next step directions See the examples provided below for guidance the transaction type from Credit Sale to Credit Return He She can press the 00 key Magic or the key V Series to access screen level help and the following help screen will appear on the terminal display Pressing Enter or will return him her back to the transaction screen Example 1 The merchant swiped the customer s credit card but is not sure how to change Example 2 Pressing 00 key Magic or the key V Series over any menu option will provide you with a description and next steps associated with that option T Example 3 The merchant is prompted to input a TIP amount for the transaction but the customer is not leaving a tip on the card Unsure what to do he sh
68. as It is being entered The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints sales receipt 7 Terminal returns to the idle prompt 13 Dejavoo Systems Instruction Manual V429 12 CREDIT CARD SALE AVS D Use the chart below to process a credit sale when AVS options have been enabled The following instructions depict AVS settings of Manual Entry when Card is NOT Present Please note that AVS prompts during a transaction will vary depending on individual configuration To learn more about setting AVS options and configurations see page 153 h Tip Itis recommended you check with your merchant bank prior to changing AVS settings in your terminal Action From the IDLE PROMPT Use the numeric keypad to manually key in the credit card account number FA Favorites FY Account Number Press ENTER to confirm your entry Terminal Displays Enter Expiration Date From Card MMYY Input the expiration date from the front of the EXP DATE MMYY card 7 Press ENTER to confirm your entry Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale The terminal displays the numeric value as It is being entered Continued on next page CREDIT CARD SALE AVS CONTINUED Step Action Display Terminal Displays
69. ation keys as directed below to configure the terminals automatic settlement options Then Press the up Arrow Magic or the F2 Key V Series Dial NoDial Off Press the middle favorites button Magic or the F3 Key V Series Press the down arrow Magic or F4 Key V Series Use the keypad to input the desired time to have the terminal dial out automatically and settle open transactions Note Time format is HH MM and is in military format le 4 00pm would be input as 16 00 while 4 00am is 04 00 Continued on next page 119 Dejavoo Systems Instruction Manual V429 12 BATCH SETTINGS CONTINUED Step Action Display Use the keypad to input how many minutes before the terminal should continue to retry to close the batch should the first attempt be unsuccessful Press ENTER to confirm Note The example to the right shows that the terminal will dial out every ten minutes to retry the settlement Use the keypad to input the time period the terminal should continue to try to close the batch Press ENTER to confirm le The terminal will continue to retry the settlement every 10 minutes for up to 1 hour according to the example on the right Terminal Returns To Settlement Menu VOID TRANSACTION D This menu feature allows you to Void transactions by viewing all the transaction in the current open batch and scrolling through to the desired transaction to highlight and make your selection
70. board beep on or off Action From the idle prompt press the ENTER key to access the Core Menu From the Core Main Menu use the down arrow to highlight UTILITY ress the Green ENTER key to select Press the Green ENTER key to selectSETTINGS Press the down arrow to highlight KEYBOARD Press the Green ENTER key to select Press the button below the MAGIC LINE desired selection e YES turns the Keyboard beep ON e NO turns the Keyboard beep OFF e CANCEL to cancel the action Display Favorites FY Utility gt N Settings Keyboard V SERIES Terminal returns to the Settings main menu Srog 19 Dejavoo Systems Instruction Manual V429 12 ADJ USTING THE PRINTER CONTRAST Action From the idle prompt press the ENTER key to access the Core Menu From the Core Main Menu use the down arrow to highlight UTILITY Press the Green ENTER key to select Press the Green ENTER key to selectSETTINGS Press the down arrow to highlight PRINTER Press the Green ENTER key to select For Magic Use the upa and down arrow keys to increase and decrease the printer contrast as desired Press the Green ENTER key to save your setting For V Series Use the F2 and F4 keys to increase and decrease the printer contrast as desired Press the Green ENTER key to save your setting Use the steps below to adjust the contrast for the terminal s printer Display
71. confirm your entry The terminal displays Enter Clerk ID Using the keypad input the Clerk ID Press ENTER to confirm your entry ENTER CLERK ID The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints the Sales receipts Terminal returns to the idle prompt CREDIT W TIP CARD CODE CVV CVC CID O When the Card Code option is enabled the terminal will prompt during the Retail with Tip sale for the three digit code on the back of the card or the four digit code on the front of the card for American Express amp Discover cards Please note Card Code needs to be enabled in the Set Up Menu for Credit Debit To learn more about Card Code options and configuration see page 150 T Swiping VISA prompts for a CVV2 code 3 digits found on the back of the card Swiping MasterCard prompts for CVC2 code 3 digits found on the back of the card Amex amp Discover prompts for CID code 4 digits found on front of the card Action From the IDLE PROMPT Use the numeric keypad to manually key in the credit card account number Favorites FY Account Number Press ENTER to confirm your entry Terminal Displays Enter Expiration Date From Card MMYY Input the expiration date from the front of the card EXP DATE MMYY Press ENTER to confirm your entry Termin
72. continue to press the Ethernet Setup down arrow Magic or F4 Key V Series for NEXT after each entry Prev Done When Static IP parameters have been completed press the Middle Hot Key Magic or F3 Key V Series for DONE Terminal returns to the Ethernet communications menu STOR Dejavoo Systems Instruction Manual V429 12 8 SETTLEMENT FOR ALL APPLICATIONS O Dejavoo provides features and options for efficient management of multiple applications The Global Settlement feature allows for batch configuration and batch settlement of all active applications atthe same time E Global Daily Settlement E Global Batch Settings applications He wants all three applications to batch at the same time so he uses the Settlement option in the Core Menu to configure the batch settings for all applications For Example XYZ Merchant is subscribed to Credit and Debit Gift Card and Check Settle Daily Batch FOR ALL APPLICATIONS D Use the steps below to manually settle the daily batch for all terminal applications i e Credit Debit Gift Card Check Loyalty etc Action From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu press the Green ENTER key to select SETTLEMENT Settlement N Press the Green ENTER key to select SETTLE DAILY BATCH 7 Settle Daily Batch gt Terminal Dials Out and displays responses Connecting Connecting Connected
73. ction Manual V429 12 126 DELETE OPEN BATCH CONTINUED Action From the Credit Debit Menu use the down arrow to highlight HOST UTILITY Press the Green ENTER key to select Host Utility gt From the Host Utility Menu use the use the up a and down arrow keys to highlight DELETE OPEN BATCH Press the Green ENTER key to select You will be required to input the terminal s password to delete the batch Use the keypad to input the password Press the Green ENTER key to select Note Default Password is 12 3 4 The terminal displays Delete Open Batch YES NO For Magic For V Series Press UP arrow Press F2 Key for YES or for YES or F4 DOWN Arrow Key for NO for NO a a Then If YES terminal will flash Warning For Use With Help Desk Assistance Only Terminal returns to the previous menu END Proceed To Step 8 The terminal displays Are You Sure YES NO For Magic For V Series Jelete Open Ba Press UP arrow Press F2 Key Are You for YES or for YES or F4 re DOWN Arrow Key for NO E for NO If Then Terminal returns to the If YES terminal should flash Warning For Use With The terminal deletes the open batch as requested and returns to the Host Utility Menu Srog 127 Dejavoo Systems Instruction Manual V429 12 PRESALE TICKET Presale ticket is a feature designed to support the Retail with Tio merchant environment In O order to complete the steps necessary to print a Presa
74. d 3 if needed TICKET ONLY SALE Swipe Credit Card OR Manually Enter Card Press the Y arrow to select CREDIT Press the arrow once for TICKET Input amount of the ticket Press the green ENTER button Input previously obtained auth code Press the green ENTER button Receipts Print Ge WWW DEJAVOOSYSTEMS COM D javoo D Systems Rethinking Transactions SETTLING THE CURRENT BATCH From the idle prompt Press green ENTER button Press the M arrow to highlight Applications Press the green ENTER button twice Press the Y arrow twice to highlight Host Utility Press the green ENTER button three times Terminal communicates with the Host Reports Print Gap AUTHORIZATION ONLY Swipe Credit Card OR Manually Enter Card Press the V arrow to select CREDIT Press the arrow twice for AUTHORIZATION Inputthe amount to be authorized Press the green ENTER button Terminal communicates with the Host ReceiptPrints S DocV0501 12 Credit Debit Restaurant Quick Reference Guide These steps have been provided as a guide for assistance with your Dejavoo Payment Device a VALUE ADDED SERVICES My FAVORITES ON SCREEN HELP From the idle prompt Press the green ENTER button Adding Favorites l on N l For Immediate assistance with all the Press the arrow to highlight Applications Press the xkey or t on any menu item Terminal Functions simply P ress the Press th
75. e 123456 Uchr 12345679 Benefit Cash AMOUNT 164 38 Resp Approved Code 123456 FS Ledger Bal 64 57 FS Avail Bal 80 00 FS Begin Bal 100 00 Ch Ledger Bal 55 00 Ch Avail Bal 102 00 MERCHANT COPY Dejavoo Systems Instruction Manual V429 12 72 EBT BALANCE INQUIRY O Use the chart below to process an EBT Balance Inquiry Action From the IDLE PROMPT Swipe the EBT Card Favorites For Magic For V Series Press the Down Press the F4 Key to arrow to select EBT select EBT For Magic For V Series Terminal displays Terminal displays BENEFIT TYPE Pres the Down arrow to select BALANCE BENEFIT TYPE Pres the F4 Key to select BALANCE For Magic For V Series Terminal displays Terminal displays BENEFIT TYPE BENEFIT TYPE e Press the up arrow for e Press the F2 Key for FOOD balance FOOD balance e Press the Middle Hot e Press the F3 Key for Key for CASH balance CASH balance e Press the down arrow for e Press the F4 Key for BOTH BOTH Customer Inputs PIN on PIN PAD then presses ENTER The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data Continued on next page 73 Dejavoo Systems Instruction Manual V429 12 EBT BALANCE INQUIRY CONTINUED Action Prints the requested EBT balance information a Terminal returns to the idle prompt
76. e The terminal displays the numeric value as It is being entered Press ENTER to confirm the amount entered The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data Continued on next page Dejavoo Systems Instruction Manual V429 12 CREDIT CARD SALE SWIPED CONTINUED The terminal flashes the host response and prints sales TRANSACTION receipt APPROVED 6 Terminal returns to the idle prompt amp CREDIT CARD SALE MANUAL ENTRY D Use the chart below to process a credit sale when the credit card number and expiration date are manually entered at the point of sale using the terminal s key pad i Tip Itis always a best practice to swipe the credit card through the terminals card reader Manual entry of a card number should be done only when necessary Action From the IDLE PROMPT Use the numeric keypad to manually key in the credit card account number FA Favorites FY Account Number Press ENTER to confirm your entry Terminal Displays Enter Expiration Date From Card MMYY Input the expiration date from the front of the card EXP DATE MMYY Press ENTER to confirm your entry Continued on next page CREDIT CARD SALE MANUAL ENTRY CONTINUED Action Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale The terminal displays the numeric value
77. e Green ENTER key to select Retrieve Password gt N Use the alphanumeric keypad to input the answer SECURE QUESTION to your previously set up security question Press the Green ENTER key to confirm your answer The terminal will display the current password for 3 seconds Terminal returns to the Security main menu oS 161 Dejavoo Systems Instruction Manual V429 12 Rethinking Transactions 3 Store amp Forward HAAN alisha ivi ww A mit 4 TEL Instruction Manual V610 08 STORE amp FORWARD OFFLINE O Store amp Forward Offline Mode will give the following options E Settings W Current Setting Forward W Report W Delete Failed Important information on Store amp Forward gt SnF allows transactions in offline mode there is no authorization at the POS the authorization is done at the time of batch when communication is available gt Merchants should do a manual card imprint of SnF transactions in the event the transaction fails card is declined for re entry and upload at a later time gt All failed declined SnF transactions need to be deleted from the batch in order for the batch to close SNF SETTINGS AMOUNT LIMIT Use this option to set the transaction amount limit for each store and forward transaction Any transactions attempted over the set limit will go out GPRS live mode Action From the idle prompt press the
78. e green ENTER button to select Press the 4 arrow or to select YES ae Dejavoo keypad for 90 Press ENTER on Credit Debit Highlight the hotkey option to assign favorite to or Press Y arrow twice to highlight Host Utility Press the green ENTER button Press the Dot key for V Series Terminals Press WY arrow twice to highlight Value Added Srv Accessing Favorites The Help will appear on the Terminal Vn gt Press ENTER on Manual Request Press the middle favorites button or bs Display to assist with explanations next steps Report Prints Sron Highlight option from list amp press ENTER Press the RED X Key to exit help TURN SERVER PROMPT ON OFF RETURN TRANSACTION EDIT TIP l l From the idle prompt Press the green ENTER button From the idle prompt Press the green ENTER button Swipe Debit or Credit Card Press the M arrow to highlight Applications Press the arrows M W to select Credit or Debit Press the green ENTER button twice Press the Y arrow once for RETURN Press arrow twice Press ENTER on Setup Input amount of the Return Press W arrow 3x s Press ENTER on Trans Prompts Press the green ENTER button Press ENTER on Clerks Terminal communicates with the Host Press ENTER on Prompt Receipts Print Input the transaction specific info and press ENTER Press the arrows 4 V to make selection E E Depentantoneamuewne Input amount of Tip to be added Pr
79. e presses the 00 key Magic or the key V Series and is prompted to press ENTER to bypass entering a TIP Example 1 Example 2 Example 3 I Dejavoo Systems Instruction Manual V429 12 DEJ AVOO FAVORITES MENU WHAT IS THE DEJ AVOO FAVORITES MENU You can designate any menu item from your Dejavoo terminal to be listed in your very own customized terminal menu so you can quickly and easily access the features that matter to you most or as we like to call them your Favorites Who better to decide what should be at your fingertips than you SAVING MENU OPTIONS TO FAVORITES You decide what goes in your Favorite Menu You can select up to 20 menu items that you utilize most often or want quick and easy access to Creating your customized menu is easy Use the steps below to create a menu all your own Action From the idle prompt access the menu options by pressing the Green ENTER Favorites FV For Magic Use the up and down arrow keys to locate and highlight the menu option you wish to save as a Favorite item Once highlighted press the asterisk key on the terminals keypad For Magic Press the up arrow to select YES For V Series Use the up and down arrow keys to locate and highlight the menu option you wish to save as a Favorite item Once highlighted press the long arrow key on the terminals keypad For V Series
80. eceipt Terminal returns to the idle prompt Srog Dejavoo Systems Instruction Manual V429 12 N CONFIRM AMOUNT VOID CREDIT TRANS TRANS Action From the IDLE PROMPT Swipe CREDIT Card Press the up or down arrow on the keypad to change the transaction type until the terminal displays VOID Press ENTER leaving amount at 0 00 Value Input the transaction number for the transaction you wish to VOID for this card then Press ENTER to confirm your entry For Magic If the amount shown is correct press the a up arrow to confirm if it is not correct press the down arrow and re enter the amount from Step 3 For V Series If the amount shown Is correct press the F2 Key to confirm if it is not correct press the F4 Key and re enter the amount from Step 3 The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints receipt Favorites FY VOID TRANS SEARCH N CONFIRM AMOUNT Terminal returns to the idle prompt VOID CREDIT TRANS SEARCH BY CARD Action From the IDLE PROMPT Swipe CREDIT Card Favorites FW Press the up or down arrow on the keypad to change the transaction type until the terminal displays VOID Press ENTER leaving amount at 0 00 Value VOID TRANS Press the up arrow to search thr
81. ect press the F2 Key to confirm if it is not correct press the F4 Key to cancel the VOID request and return to the idle prompt Terminal Dials Out and displays responses Connecting Connected Sending Recelving host response CANCEL Connecting Terminal prints VOID receipt and returns to idle prompt Srog Dejavoo Systems Instruction Manual V429 12 VALUE ADDED SERVER D The Value Added Server feature allows for communication between the terminal and a third party information source such as a Merchant Management web system This feature allows the user to initiate the communication and retrieve the third party data Please Note The data available for reporting is predetermined by the merchant services provider be For Example The merchant needs information on his her cash advance outstanding balance however he she doesn t have access to a PC to look it up on the internet The merchant can use the Value Added Server option in their Dejavoo terminal to retrieve the information because it has been programmed to do so Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites FV From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt N Use the navigation keys to highlight CREDIT DEBIT application Credit Debit Press the Green ENTER key to select From the Credit Debit Menu
82. elect Applications gt Use the arrow keys to highlight CREDIT DEBIT application Press the Green ENTER key to select Credit Debit gt Use the up or down arrow keys to highlight HOST UTILITY and press the Green ENTER Key Use the up arrow key to highlight STORE AND FORWARD and press the Green ENTER Key N Forward gt Continued on next page SNF FORWARD TRANSACTIONS CoNT D Action Use the up or down arrow keys to highlight FORWARD and press the Green ENTER Key Forward gt Highlight the desired FORWARD option then press the Green ENTER key The Terminal display will flash with the response Forward XXX AND then display Connecting Recelving as it communicates with the Host to get an Approval SNF REPORT D Use this menu option to print reports for offline transactions Choose from the following options Setting Definition Prints a report on all offline transactions stored in the Stored current batch Prints a report of all previously failed Declined offline Failed transactions Forwarded Prints a report of offline transactions successfully forwarded Action From the idle prompt press the ENTER key to access the Core Menu Continued on next page SNF REPORT conr D Action From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the arrow keys to highlig
83. elow to disable and enable the prompt for an Invoice Number or Purchase Order Number during the transaction Action Display From the idle prompt press the ENTER key to access the Core Menu EAN Favorites FY From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option forSET UP Press the Green ENTER key to Select Set Up gt Use the upa and down arrow keys to highlight the option for TRANS PROMPTS Press the Green ENTER key to select Trans Prompts gt Continued on next page 147 Dejavoo Systems Instruction Manual V429 12 INVOICE NUMBER CONTINUED Action Use the upa and down arrow keys to highlight the option for INVOICE Press the Green ENTER key to select Use the navigation keys to highlight the desired action for Invoice Number Prompt during transaction Press the Green ENTER key to select CARD PRESENT O Use the chart below to enable or disable the prompts for verifying if the Card is Present during the transaction Action From the idle prompt press the ENTER key to access the Core Menu Favorites F From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Appl
84. entries done without spaces Action From the idle prompt press the ENTER key to access the Core Menu Favorites From the Core Main Menu use the down arrow to highlight UTILITY ress the Green ENTER key to select Press the Green ENTER key to select SETTINGS Continued on next page 15 Dejavoo Systems Instruction Manual V429 12 EDIT THE DATE amp TIME CONTINUED Press the Green ENTER Key to select DATE AND TIME Date and Time gt Use the yellow 4 backspace key to clear the date currently set in the terminal Use the keypad to input the correct date in MMDDYY format Press the Green ENTER key to confirm date is accurate Use the yellow backspace key to clear the time currently set in the terminal Use the keypad to input the correct time in Military format HHMMSS hour minute second format Press the Green ENTER key to confirm date is accurate Note for a chart of military time conversions see below Dejavoo Systems Instruction Manual V429 12 76 ADJ USTING THE DISPLAY CONTRAST D Use the steps below to adjust the contrast on your terminal display Action From the idle prompt press the ENTER key to access the Core Menu From the Core Main Menu use the down arrow to highlight UTILITY ress the Green ENTER key to select Press the Green ENTER key to selectSETTINGS Press the down arrow to highlight DISPLAY Press the Green ENTER key to select
85. er Amount Press the down arrow to change the transaction type to RETURN Input the dollar amount of the food benefit return then press ENTER For Magic Confirm transaction Is correct by pressing the a up arrow to select OK 65 For V Series Confirm transaction Is correct by pressing the F2 Key to select OK Dejavoo Systems Instruction Manual V429 12 CANCEL Continued on next page EBT FooD BENEFIT RETURN CONTINUED Action Display Customer Inputs PIN on PIN PAD then presses ENTER The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data TRANSACTION ni The terminal flashes the host response and prints APPROVED receipt ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 RETURN Acct ate a also ats ate ateatsc ots as Ey y Ea Type EBT Entry Swiped Trace 123456 Benefit Food AMOUNT 164 38 Resp Approved Code 123456 FS Ledger Bal 64 57 FS Avail Bal 80 00 FS Begin Bal 100 00 Ch Ledger Bal 55 00 Ch Avail Bal 102 00 MERCHANT COPY Dejavoo Systems Instruction Manual V429 12 66 EBT FOOD BENEFIT VOUCHER RETURN D Use the steps below to process a Return for a Food Benefit Voucher Sale Note that a VOID is not allowed for EBT Food Benefit transactions a return must be processed instead Action
86. erminal can match the The terminal will then allow you to search card but not the dollar by transaction number or view all open amount transactions with that account number If the Terminal does not find The Terminal will display Card Not card in batch Found and cancel the VOID transaction later because it didn t fit Since the terminal has not settled and the original transaction resides in the current batch the merchant processed a VOID transaction to nullify the original sale For Example The customer purchased a summer dress then brought it back a few hours VOID CREDIT TRANS BY DOLLAR AMOUNT Action From the IDLE PROMPT Swipe CREDIT Card Favorites Press the up or down arrow on the keypad to change the transaction type until the terminal displays VOID Input the dollar amount to be VOIDED then Press ENTER Continued on next page VoiD CREDIT TRANS BY DOLLAR AMOUNT CONTINUED Action For Magic If the amount shown is correct press the a up arrow to confirm if it is not correct press the down arrow and re enter the amount For V Series If the amount shown is correct press the F2 Key to confirm if it is not correct press the F4 Key and re enter the amount The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints r
87. ess ENTER Press the green ENTER button to select Qi a r contin Key for V Press the arrow to highlight Applications Press the green ENTER twice Highlight Tips and Tabs Press ENTER twice Press arrow Y to select Untipped Press ENTER Press the arrow W to select Add Tip By method Dejavoo Systems 1129 Northern Blvd Ste 303 Manhasset NY 11030 Doc V0501 12 WWW DEJAVOOSYSTEMS COM De avoo Credit Debit COUNTERTOP V5 V8 V8 PLUS Restaurant Quick Reference Guide V Series Press and hold the F1 Key to power on your terminal Your Dejavoo payment terminal is equipped with Event Driven software The terminal will automatically choose the appropriate application based upon the swipe or entry of a card number CREDIT CARD SALE Swipe Credit Card OR Manually Enter Card if prompted Select CREDIT Input Server ID Press the green ENTER button Input the amount of the sale Press the green ENTER button Terminal communicates with the Host Receipts Print Q VOID CREDIT TRANSACTION Swipe Credit Card OR Manually Enter Card if prompted Select CREDIT Press V twice until Display says VOID Input the exact amount to be Voided Press the green ENTER button Press to select OK Terminal communicates with the Host Receipt Prints STOP SUGGESTED TIPS From the idle prompt Press green ENTER button Press A twice to highlight Applications
88. eturn the i item for credit The original purchase has already been settled in a previous batch so processed a RETURN to post the refund back to her credit card Action From the IDLE PROMPT Swipe Credit Card Favorites Press the up or down arrow on the keypad to change the transaction type until the terminal displays RETURN The terminal now displays RETURN Enter Amount Input the dollar amount of the Ticket Only sale and press ENTER to confirm the amount The terminal displays the numeric value as it is being entered For Magic For V Series If the amount shown is correct press the a up arrow to confirm if it is not correct press the down arrow and re enter the amount If the amount shown is CONFIRM AMOUNT correct press the F2 Key a to confirm if it is not SA correct press the F4 Key and re enter the amount Continued on next page CREDIT CARD RETURN SWIPED CONTINUED Transaction is offline Not host based The Terminal Does Not Dial Out Prints Receipt Only The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data Transaction Is Live Host Based TRANSACTION The terminal flashes the host response and prints COMPLETE Refund receipt Terminal returns to the idle pompt 45 Dejavoo Systems Instruction Manual V429 12 RETAIL RECEIPT CREDIT RET
89. he terminal OR View Detailed to view the report from Print Detailed the terminal display i MY BUSINESS 123 MAIN ST ANYTOWN NY 11111 T 00nn Laaa Detailed Report 08 01 2007 13 09 00 Terminal Number 123455 Merchant 6543215432 Batch 21 EDC CREDIT Sale 112 00 Transaction 1 Trans Date 08 01 07 Trans Time 09 10 00 Entry Swipe Acc KKKKKKKKKKKKITDZG Type MASTERCARD Resp Approved Code 123456 KKKKKKKKKKKKKKKKKKKKKKKKKK Records 1 TOTAL 112 00 EDC DEBIT Sale 22 00 Transaction 2 Trans Date 08 01 07 Dejavoo Systems Instruction Manual V429 12 108 HISTORY REPORT D The History report will print total settlement amounts for each EDC Payment type for a Specified date range h For Example To printa report that shows the settlement amounts for Credit and for Debit for the past two months the History Report is the report that has this information Action Display From the idle prompt press the ENTER key to access the Dejavoo Core Menu Favorites FY From the Core Main Menu use the up arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select Use the down arrow key to highlight the option for REPORT Press the Green ENTER key to select Report gt From the Report Menu use the down arrow key to highlight the option for
90. he down arrow to highlight REPRINT RECEIPT Press the Green ENTER key to select Press the Green ENTER Key to select the option for LAST 6 Copy of last transaction receipt prints Terminal returns to the Reprint Receipt Menu Srog Dejavoo Systems Instruction Manual V429 12 130 BY TRANSACTION Use the chart below to reprint the receipt for a specific transaction using the transaction number Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select From the Credit Debit Menu use the down arrow to highlight REPRINT RECEIPT Press the Green ENTER key to select Reprint Receipt gt From the Reprint Receipt Menu use the down arrow to highlight BY TRANSACTION Press the Green ENTER key to select By Transaction gt Use the terminal keypad to input the desired transaction number for the receipt that is being TRANSACTION reprinted Press the Green ENTER key to continue 6 Receipt copy prints for specified Transaction Terminal returns to Reprint Receipt Menu S 131 Dejavoo Systems Instruction Manual V429 12 By Card Number D Use the chart below to print a duplicate copy of a tran
91. he maximum number of guests in a party before 7 the automatic tip will be added Press the Green ENTER key le If you input 7 the terminal will add tip for 8 or more guests automatically Set Auto Tip Use the numeric keypad to input the desired percentage to automatically charge when the of guests threshold is exceeded Press the Green ENTER key le If you set the of guest threshold to 7 and the tip percentage at 15 the terminal will add 15 tip automatically for parties of 8 or more Set Auto Tip 160 Dejavoo Systems Restaurant Addendum V720 08 RECEIPT EXAMPLE AUTOMATIC TIP MERCHANT Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 SALE Acct atecetioety ateate miedo oe teate as ey Fy yy Type VISA Entry Card Swiped Server 2 Lisa Guests 8 GRATUITY 15 24 61 BASE AMT 164 38 AMOUNT 188 99 TIP AMT TOTAL AMT Resp Approved Code 123456789 Disclaimer here Customer Name MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 SALE Acct AS ats te ete ais ae aes oh yey ey Fy Type VISA Entry Card Swiped Server 2 Lisa Guests 8 GRATUITY 15 24 61 BASE AMT 164 38 AMOUNT 188 99 TIP AMT TOTAL AMT Resp Approved Code 123456789 Refunds accepted with receipt www abcstore com CUSTOM
92. he terminal returns to the Report Menu Sron 115 Dejavoo Systems Instruction Manual V429 12 HOST UTILITY The Host Utility menu provides terminal options that have to do with items in the current batch The features found in Host Utility are the following E Settlement E Void Transaction m Value Added Server m EDC Report m Set Batch Delete Open Batch SETTLEMENT CREDIT amp DEBIT SETTLE DAILY BATCH This Settle Daily Batch option is used to settle the transactions within the current open batch for the Credit and Debit host only To settle open transactions for all transactions in all active terminal applications use the Settlement option in the Dejavoo Core Menu Page 82 For Example 1 The merchant wants to settle the batch for the current Credit and Debit transactions only so he she uses the Settle Daily Batch option from the Credit and Debit menu 2 The merchant wants to settle the batch for all transactions in his terminal including his Gift and Loyalty transactions so he she uses the Settle Daily Batch option from the Dejavoo Core menu Action From the idle prompt press the ENTER key to access the Core Menu Favorites From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Continued on next page Dejavoo Systems Instruction Manual V429 12 116 SETTLEMENT CREDIT amp DEBIT CONTIN
93. ht CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select Use the up or down arrow keys to highlight HOST UTILITY and press the Green ENTER Key KKK Use the up arrow key to highlight STORE AND FORWARD and press the Green ENTER Key Use the up or down arrow keys to highlight REPORT and press the Green ENTER Key Continued on next page SNF REPORT conr D Action Highlight the desired REPORT option then press the Green ENTER key The Terminal display will flash with the response Report XXXX as it prints out the requested report and returns to the Report Menu SNF DELETE FAILED Use this menu option to delete failed stored offline transactions Choose from the following options Setting Definition All Failed Deletes all failed SNF transactions stored in the terminal By Transaction Allows the user to delete failed transactions by transaction Action From the idle prompt press the ENTER key to access the Core Menu Continued on next page SNF DELETE FAILED conr b Action From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the arrow keys to highlight CREDIT DEBIT application Credit Debi Press the Green ENTER key to select EUs Use the up or down arrow keys to highlight HOST UTILITY and press the Green ENTER Key Use the up ar
94. ications Continued on next page Dejavoo Systems Instruction Manual V429 12 148 CARD PRESENT CONTINUED Action Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option forSET UP Press the Green ENTER key to select Set Up gt Use the upa and down arrow keys to highlight the option for TRANS PROMPTS Press the Green ENTER key to select Trans Prompts gt Use the upa and down arrow keys to highlight the option for CARD PRESENT Press the Green ENTER key to select Card Present Use the navigation keys to highlight the desired action for the Card Present Prompt during transaction Press the Green ENTER key to select 149 Dejavoo Systems Instruction Manual V429 12 CARD CODE Use the chart below to enable or disable and configure settings for Card Code prompts during O a transaction s Tip Then Where to Find it Will Prompt for CVV Back of card M C Will Prompt for CVV2 Back of card Will Prompt for CID Front of card Will Prompt for CID Front of card Action From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu Press the up arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the navigation keys to highlight CREDIT DEBIT application
95. ight UNTIPPED and press Untipped gong ENTER p Transactions Search Transactions Highlight AD UST TIPPED and Where Tips were Previously Peco een Added Favorites FY Applications gt Credit Debit gt Tips and Tabs gt Edit Tip gt Continued on next page 152 Dejavoo Systems Restaurant Addendum V720 08 Action Press the down arrow key to highlight TRANSACTION then press the Green ENTER key to select Using the keypad input the TRANSACTION you are adding tips for then press the Green ENTER key Using the keypad input the Tip amount as indicated by the customer on the signed merchant receipt copy For Magic The terminal will display the Base Tip and Total amounts for the transaction Press the up arrow for YES if the amounts are correct or press the down arrow for NO to make corrections For V Series The terminal will display the Base Tip and Total amounts for the transaction Press the F2 Key for YES if the amounts are correct or press the F4 Key for NO to make corrections The terminal will display INPUT TRANSACTION to add tips to more transactions repeat steps 8 10 When finished adding tips press the red X Key until the terminal returns to the idle prompt Transaction gt Edit Tip Edit All Edit Tip Dejavoo Systems Restaurant Addendum V720 08 D javoo EDIT TIPS BY TRANSACTION NUMBER CONTINUED 153
96. ing Favorites Press the middle favorites button or ES Highlight option from list amp press ENTER STOP D javoo Credit Debit Restaurant Quick Reference Guide These steps have been provided as a guide for assistance Your Dejavoo payment terminal is equipped with Event Driven software The terminal will automatically choose the appropriate application based upon the swipe or entry of a card number CREDIT CARD SALE Swipe Credit Card OR Manually Enter Card Press the V arrow to select CREDIT Input Server ID Press the green ENTER button Inputthe amount of the sale Press the green ENTER button Terminal communicates with the Host Receipts Print S VOID CREDIT TRANSACTION Swipe Credit Card OR Manually Enter Card Press the V arrow to select CREDIT Press the V arrow twice for VOID Inputthe exact amount to be Voided Press the green ENTER button Press the arrow to select OK Terminal communicates with the Host Receipt Prints Ge SUGGESTED TIPS From the idle prompt Press green ENTER button Press the M arrow to highlight Applications Press the green ENTER button twice Press the arrow twice then ENTER on Setup Press the arrow twice Press ENTER on Tips Press the arrow to highlight Suggested Tips Press the ENTER button Press the Y arrow to Line Input desired Tip Press the green ENTER button Repeat steps for Line 2 an
97. ion From the idle prompt access the Core menu options by pressing the Green ENTER key FAN Favorites FY From the Core Menu use the arrow keys to scroll down and highlight UTILITY Then press the Green ENTER Key Utility gt Press the down arrow to highlight FAVORITES Press the F4 key to highlight FAVORITES Favorites gt Use the upa and down arrow keys to highlight the desired option ress the Green ENTER key to select The terminal initiates the requested action Sron TRANSACTIONS SALE TRANSACTIONS This section describes the steps necessary to complete a Credit or Debit card sale Please note that if additional transaction prompts are enabled they will present themselves in the flow of the transaction for example If Clerk ID is enabled then you will also be prompted to enter the Clerk ID during the transaction Sale transactions demonstrated in this section are the following E Credit Swiped Credit Manual Entry Credit AVS m Credit with Card Code m Debit Sale m Cash Sale CREDIT CARD SALE SWIPED 11 Use the chart below to process a credit sale when the credit card is swiped at the point of sale Action From the IDLE PROMPT Swipe Credit Card EAN Favorites FY For Magic For V Series CARD MODE Press the downarrow Press the F4 key to select to select CREDIT CREDIT Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sal
98. iration Date From Card MMYY EXP DATE MMYY Input the expiration date from the front of the card Press ENTER to confirm your entry Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale before the tip The terminal displays the numeric value as It is being entered Continued on next page CREDIT W TIP MANUALLY ENTERED CONTINUED Step Action Display The terminal displays the base amount and Input Tip Amount Input the tip amount from the N Presale Ticket presale ticket then press was used ENTER ADD TIP AMOUNT Input the tip amount requested Presale Ticket by customer then press was NOT used ENTER No tip is being Press ENTER to bypass the tip lefton the card amount For Magic For V Series N If the amount shown is correct press the a up arrow to confirm if it is not correct press the down arrow and re enter the amount from Step 3 If the amount shown Is correct press the F2 Key to confirm if it is not correct press the F4 Key and re enter the amount from Step 3 CONFIRM AMOUNT N ENTER CLERK ID The terminal displays Enter Clerk ID Using the keypad input the Clerk ID Press ENTER to confirm your entry The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data TRANSACTION The terminal flashes the host response and prints APPRO
99. key to select Security gt You will be required to input the terminal s password to access the security settings Manager Password Use the keypad to input the password Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option for TRANSACTION TYPE Press the Green ENTER key to select Transaction Type gt Use the arrow keys to highlight the transaction type you wish to password protect All Transactions gt Press the Green ENTER key to select Use the arrow keys to highlight the desired option to turn password security On or Off for this E transaction type Password On gt Press the Green ENTER key to select The Terminal sets the designated transaction security and returns to Security Menu Srog Dejavoo Systems Instruction Manual V429 12 136 MENU SECURITY 137 Action From the idle prompt press the ENTER key to access the Core Menu From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Use the navigation keys to highlight CREDIT DEBIT application Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option forSET UP Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option for SECURITY Press the Green ENTER key to select Use the chart below to enable or disable a password requirement prior t
100. le Ticket the Inline Tip feature must first be enabled A Presale ticket is a pre transaction receipt which displays sale amount information only It allows the merchant to hand their customers a receipt showing the amount of the transaction along with a tip line The customer can then fill out the tip line the total line and hand the receipt and their credit card back to the merchant for payment This allows the merchant to Swipe the card enter the amount of the transaction as well as the inline tip amount when prompted during the transaction Use of this feature is optional you do not have to print a presale ticket for retail with tip it simply eliminates having to ask the customer if he she will be leaving a tip on the card during the transaction Action From the idle prompt press the ENTER key to access the Core Menu _ FA Favorites From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Use the navigation keys to highlight CREDIT DEBIT application Press the Green ENTER key to select From the Credit Debit Menu use the down arrow to highlight PRESALE TICKET Press the Green ENTER key to select Presale Ticket gt Continued on next page Dejavoo Systems Instruction Manual V429 12 128 PRESALE TICKET CONTINUED Action Input the dollar amount for the presale ticket PRESALE Important Note This is NOT a sale A sale transaction will
101. le at any time or with any host automatically He she selects the OFF option From the idle prompt press the ENTER key to access the Core Menu Favorites From the Core Main Menu press the Green ENTER key to select SETTLEMENT a Press the down arrow key to highlight BATCH SETTINGS Batch Setti Press the Green ENTER key to select ia Continued on next page Dejavoo Systems Instruction Manual V429 12 90 BATCH SETTINGS FOR ALL APPLICATIONS CONTINUED Action Use the up arrow a middle key or down arrow to configure the terminals automatic settlement options Then Press the up Arrow Magic or F2 Key V Series Dial NoDial Off Press the middle favorites button Magic or F3 Key V Series Press the down arrow Magic or F4 Key V Series Use the keypad to input the desired time to have the terminal dial out automatically and settle open transactions Note Time format is HH MM and is in military format le 4 00pm would be input as 16 00 while 4 00am is 04 00 Use the keypad to input how many minutes before the terminal should continue to retry to close the batch should the first attempt be unsuccessful Press ENTER to confirm Note The example to the right shows that the terminal will dial out every ten minutes to retry the settlement Use the keypad to input the time period the terminal should continue to try to close the batch Press ENTER to confirm le The terminal
102. lect 10 Card Type settings successfully made and the terminal returns to the Card Types Menu Sron Dejavoo Systems Instruction Manual V429 12 142 TRANSACTION PROMPTS The Transaction Prompts menu option allows the user to disable and enable Industry D specific prompts during the transaction Options Include E Clerks E Invoice WE Card Code E Card Present WE Card Code W AVS W Fraud Prevention W Cash Back Tips 1 If prompts are turned off information specific to that prompt will not be captured and not be available on reports 2 For CVV2 and Card Present options you should first check settings with your merchant services provider CLERKS SERVERS Use the chart below to enable or disable the Clerk ID Server ID or Employee ID O prompt during a transaction To associate the Clerk Servers name to their ID see page 145 Action From the idle prompt press the ENTER key to access the Core Menu Favorites From the Core Main Menu Press the up a arrow to highlight AP PLICATIONS Press the Green ENTER key to select Applications Use the navigation keys to highlight CREDIT DEBIT application g Credit Debit Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option forSET UP Press the Green ENTER key to select i Set Up gt Continued on next page 143 Dejavoo Systems Instruction Manual V429 12 CLERKS SERVERS CONTINUED Action
103. m the IDLE PROMPT Swipe CREDIT Card Favorites FV Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale before the tip The terminal displays the numeric value as it is being entered The terminal displays the base amount and Input Tip Amount Input the tip amount Presale Ticket from the presale was used ticket then press ENTER ADD TIP AMOUNT Input the tip amount y Presale Ticket requested by was NOT used customer then press a ENTER Press ENTER to No tip is being bypass the tip lefton the card amount Continued on next page 31 Dejavoo Systems Instruction Manual V429 12 CREDIT WITH TIP SWIPED CONTINUED For Magic If the amount shown is correct press the up arrow to confirm if itis not correct press the down arrow and re enter the amount from Step 3 For V Series If the amount shown is correct press the F2 Key to confirm if it is not correct press the F4 Key and re enter the amount from Step 3 The terminal displays Enter Clerk ID Using the keypad input the Clerk ID Press ENTER to confirm your entry The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints Sales receipt R CONFIRM AMOUNT ENTER CLERK ID TRANSACTION APPROVED B Terminal retur
104. mum dollar amount to be allowed for cashback on debit transactions Cash Back Press the Green ENTER key to confirm Input of 0 00 dollars will disable cashback on debit transactions EE The Cash Back option has been set The terminal returns to the Transaction Prompts Menu Srog Dejavoo Systems Instruction Manual V429 12 156 INLINE TIPS O When the Inline Tips option is turned on the terminal will prompt for a tip amount during the transaction This is necessary for Retail With Tip and Presale Ticket transactions include the tip amount in their credit and debit transactions He she enables inline tips so they can fully utilize the Presale Ticket and Retail Tips functionality For Example Quick Kuts Salon is a retail hair salon merchant that needs to be able to Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites i From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option forSET UP Press the Green ENTER key to select Set Up gt Use the upa and down arrow keys to highlight the option for TIPS Press the Green ENTER key to select Continued on next page 157 Dejavoo Systems Instruction Manual
105. n ENTER key to select Press the Green ENTER key to select CLERKS Press the Green ENTER key to select PROMPT Use the down arrow key to highlight On Server to prompt for Server ID during the transaction Press the Green ENTER key to select D javoo Trans Prompts Clerks Prompt gt On Server Transaction Prompt Server ID has been configured the terminal returns to the Trans Prompts Menu 163 Dejavoo Systems Restaurant Addendum V720 08 D javoo CONFIGURE PERSONNEL employee using the terminal ie Clerk 1 Lisa Action From the idle prompt press the ENTER key to access the Core Menu From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Use the arrow keys to highlight CREDIT DEBIT application Press the Green ENTER key to select Use the up arrow key to highlight the option for SETUP Press the Green ENTER key to select Use the up arrow key to highlight the option for TRANSACTION PROMPTS Press the Green ENTER key to select The Personnel option is used to configure a persons name to their individual Server ID This configuration provides name identification on reports and receipts for each For Example The merchant wants to print a daily report sorted by each Server s name because they had previously enable the prompt for Server ID and configured Personnel options the report prints sh
106. n Manual V429 12 CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 Trans 1 Batch 1 Invoice 105 Clerk 4 SALE Acct atest SA a a ea choos ey ey Ey Type Debit Entry Card Swiped Resp Approved Code 123456 TRANS AMOUNT 40 38 CASH BACK 15 00 TOTAL AMOUNT 55 38 Refunds accepted with receipt www abcstore com CUSTOMER COPY CASH SALE D Use the chart below to record a cash sale in your Dejavoo payment terminal Itis important to note that cash transactions do not communicate with your processing bank They are recorded in your terminal for your reporting purposes MAGIC LINE V SERIES From the IDLE PROMPT press the button under the word FAVORITES Press the down arrow to highlight RUN A CASH TRANSACTION in the favorites menu then press the To Manage Favori green ENTER key A 1 Run Cash Trans Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the cash sale The terminal displays the numeric value as It is being entered Press the green ENTER key The terminal prints the cash receipts and returns to the idle prompt RECEIPT EXAMPLE CASH SALE MERCHANT Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 SALE Type Cash Entry Manual AMOUNT 55 38 Resp Approved Code X MERCHANT COP
107. n in Training Mode are fictitious and not live actions or transactions If Training Mode is on the idle prompt will blink TRAINING MODE to remind you the terminal is not in live mode Sron 95 Dejavoo Systems Instruction Manual V429 12 LOYALTY CONFIGURING POINTS PER DOLLAR O Use the directions below to configure how many points customers will earn for every dollar they atthe merchant location Note Consumers participating in the loyalty program will be prompted for their mobile phone number during the transaction to identify their loyalty account Action From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu use the down arrow to highlight UTILITY Press the Green ENTER key to select Utility gt Press the up arrow to highlight LOYALTY Press the Green ENTER key to select Loyalty gt Press the Green ENTER Key to select POINTS PER DOLLAR Points Per Dollar gt Continued on next page Dejavoo Systems Instruction Manual V429 12 96 LOYALTY CONFIGURING POINTS PER DOLLAR CONTINUED Action Using the keypad input the number of points you would like to award for each dollar spent and press the Green ENTER Key Terminal display will flash with the response confirming the new Points per Dollar setting Example Points per Dollar set to 1 and return to the Loyalty Menu Sron 97 Dejavoo Systems Instruction Manual V
108. need to be completed after the presale ticket is completed by the cardholder The presale ticket prints Allow customer to complete presale ticket and return to cashier with their method of payment See example of Presale Ticket Below SG EXAMPLE OF PRESALE TICKET ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 01 07 07 PRESALE TICKET AMOUNT 40 38 TIP AMOUNT Please Complete and Submit With Your Payment A Important Note This is NOT a sale A sale transaction will 7 need to be completed after the presale ticket Is completed by the cardholder 129 Dejavoo Systems Instruction Manual V429 12 REPRINT RECEIPT O The Reprint Receipt option allows the user to print a copy of a receipt for any transaction residing in the current and open batch Dejavoo provides several methods for reprinting a receipt The options provided to reprint receipts are as follows m Last Receipt E By Transaction m By Card LAST RECEIPT D Use the chart below to reprint the receipt for the last processed transaction Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites FEV From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select From the Credit Debit Menu use t
109. ns to the idle prompt RETAIL RECEIPT RETAIL WITH TIP MERCHANT COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 04 07 07 Trans 1 Batch 1 Trans 1 Batch 1 Invoice 105 Invoice 105 Clerk 4 Clerk 4 SALE 2 SALE Acct FOR k kkk 55 5 5 Acct KR 5555 Type MASTERCARD Type MASTERCARD Entry Card Swiped Entry Card Swiped TRANS AMOUNT 40 38 TRANS AMOUNT 40 38 TIP AMOUNT 15 00 TIP AMOUNT 15 00 TOTAL AMOUNT 55 38 TOTAL AMOUNT 55 38 Resp Approved Resp Approved ARE Code 123456 Code 123456 Disclaimer here Refunds accepted with receipt www abcstore com r CUSTOMER COPY Customer Name MERCHANT COPY 33 Dejavoo Systems Instruction Manual V429 12 CREDIT W TIP MANUALLY ENTERED Use the chart below to process a credit Retail with Tip sale when the credit card number and expiration date are manually entered at the point of sale using the terminal s key pad Tip It is always a best practice to swipe the credit card through the terminals card reader Manual entry of a card number should be done only when necessary iy Action From the IDLE PROMPT Use the numeric keypad to manually key in the credit card account number Favorites FY Account Number Press ENTER to confirm your entry N Terminal Displays Enter Exp
110. ntal The merchant processes an Auth Only transaction for the 75 00 receiving an authorization code for the funds but not actually charging the credit card The merchant charges the credit card when the canoe is brought back by processing a TICKET ONLY sale using the authorization number he she previously obtained T For Example To renta canoe at Lake Cawanna there is a 75 00 deposit at the time of the Action From the IDLE PROMPT Swipe Credit Card Favorites For Magic For V Series Press the up or down Press the F2 Key or the v arrow on the keypad F4 Key on the keypad to to change the transaction change the transaction type until the terminal type until the terminal displays TICKET displays TICKET TICKET The terminal now displays TICKET Enter Amount Input the dollar amount of the Ticket Only sale and FICKET press ENTER to confirm the amount The terminal displays the numeric value as it Is being entered The terminal displays AUTH CODE Input the Authorization code previously obtained for this transaction AUTH CODE The terminal displays the numeric value as it Is being entered Press ENTER to confirm your entry Continued on next page TICKET ONLY SALE CONTINUED If Then The Terminal Does Not Dial Out Prints Receipt Only Transaction Is offline Not host based The terminal communicates out to the host via dialing or IP connection Terminal displa
111. o accessing specifically designated menu options or all menu options Display _ FAN Favorites FY Applications gt Credit Debit gt Set Up gt Security gt Continued on next page Dejavoo Systems Instruction Manual V429 12 MENU SECURITY CONTINUED Action You will be required to input the terminal s password to access the security settings Use the keypad to input the password Manager Password Press the Green ENTER key to select Note The Default Password is 12 3 4 Use the upa and down arrow keys to highlight the option for MENU SECURITY Press the Green ENTER key to select Menu Security gt N Use the navigation keys to highlight the Menu Item you wish to password protect All Menus gt Press the Green ENTER key to select Use the navigation keys to highlight the desired option to turn password security On or Off for the selected Menu item Password On Press the Green ENTER key to select 10 The Terminal sets the designated menu security and returns to Security Menu ston Dejavoo Systems Instruction Manual V429 12 138 EDIT PASSWORD 139 The Edit Password feature provides the merchant with a way to customize or change the terminal s default password User is required to confirm the current password in order to change it if the current password is forgotten see Retrieving the Password on page 145 Action From the idle prompt
112. o select Applications gt Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option forSET UP Press the Green ENTER key to select i Set Up gt Use the upa and down arrow keys to highlight the option for TRANS PROMPTS Press the Green ENTER key to select Trans Prompts gt Continued on next page 145 Dejavoo Systems Instruction Manual V429 12 CONFIGURE PERSONNEL CONTINUED Action Use the upa and down arrow keys to highlight the option for CLERK Press the Green ENTER key to select Press the down w arrow key to highlight PERSONNEL Press the green ENTER key to select Press the down arrow key to highlight ADD Press the green ENTER key to select Using the keypad input the unique Number for this Server Clerk or Employee Press ENTER to continue Using a multi tap method input the persons name associated with the ID from Step 9 Then press ENTER Note find the right letter on the keypad then press that key until the correct letter cycles Repeat until desired name is visible on the display N Clerks gt Personnel Add Server Add Server 11 Personnel has been configured the terminal returns to the Transaction Prompts Menu Srog Dejavoo Systems Instruction Manual V429 12 146 INVOICE NUMBER D Use the chart b
113. oice Card_Present Fraud_Prevent Mode Suggested_l Suggested_2 Suggested_3 Automatic_Num Automatic Percent Batch Time Batch_Interval Batch Period Print_Option_Receipt Merchant Customer Print_Option_Report Secure_Trans_Type Return Void Authorization Ticket Secure Menu Report HOSE UCrLIEY Tip Reprint_Receipt Merchant Fee Cashback Manually Entered Manually Entered Manually Entered Manually Entered Manually Entered Manually Entered Manually Entered Manually Entered Always On End of Report Dejavoo Systems Instruction Manual V429 12 160 RETRIEVE PASSWORD CREDIT DEBIT MENU O When a password is forgotten it can be retrieved it at the terminal The terminal prompts for the answer to the security information previously when the password was first edited from the default password of 1234 For more information on how to edit the password see page 139 Use the steps below to retrieve a forgotten password from the terminal Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select From the Core Main Menu Press the up a arrow to highlight RETRIEVE PASSWORD Press th
114. on From the Credit Debit Menu use the down arrow to highlight HOST UTILITY Press the Green ENTER key to select From the Host Utility Menu use the use the up a and down arrow keys to highlight EDC REPORT Press the Green ENTER key to select i EDC Report gt 6 EDC Report Prints Terminal returns to the idle prompt See example below S 12 04 2007 12 45 21 EXAMPLE OF EDC REPORT RR Host Name Host X TPN 12200022X EDC Supported Credit Debit Capture Type Host Batch Type Auto Merchant 123123 Terminal 321321 Client 111222 Auth Dial Phonel 800 555 1212 Baud Rate 3600 BLOD Batre 22 Parody 32 Phone2 888 555 1212 Baud Rate 7200 DOO Biti 32 Parody 32 Phone 3 866 555 1212 Baud Rate 5200 SLOD B17 324 Parody 32 Settle Dial Phonel 886 555 1212 Baud Rate 7200 SLOoD BIE 32 Parody 32 End of Report Dejavoo Systems Instruction Manual V429 12 124 SET BATCH NUMBER This feature allows the batch number to be changed at the terminal level It is recommended fi that this feature be utilized only with the instruction and assistance of the users Help Desk support Changing the batch number effects the successful settlement of the open batch Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Use
115. on The terminal displays Enter Clerk ID Using the keypad input the Clerk ID ENTER CLERK ID Press ENTER to confirm your entry The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints Sales receipt Terminal returns to the idle prompt 41 Dejavoo Systems Instruction Manual V429 12 DEBIT W TIP SALE O Use the chart below to process a retail with tip Debit Card sale Itis important to note that for security and regulations manually entering a debit card is not allowed debit cards must always be swiped at the point of sale Fora successful transaction you must be a debit card accepting merchant Action Display From the IDLE PROMPT Swipe DEBIT Card Favorites FY For Magic For V Series CARD MODE Press the up arrow to Press the F2 Key to select select DEBIT DEBIT Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale before the tip The terminal displays the numeric value as It is being entered X The terminal displays the base amount and Input Tip ADD TIE AMOUNT Amount Terminal displays Enter Cash Back Amount Then No Cash Back 3 i Desired Press ENTER CASHBACK Input dollar amount of cash back Cash Back desired then Press ENTER to confirm your entry Requested Continued on ne
116. oo Systems Instruction Manual V429 12 102 REPORTS CREDIT DEBIT D The Dejavoo Credit Debit application provides a variety of report options including the option to customize reports at the terminal level Report options allow the user a variety of report types Including E Daily Report Summary Report Detailed Report E History Report Report Generator Custom Reports DAILY REPORT D The Daily Report prints the transaction Card Type Transaction Type Last four digits of the Account Number and dollar amount for transactions that are in the 103 current open batch Action From the idle prompt press the ENTER key to access the Core Menu Favorites From the Core Main Menu use the up arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt N Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select Use the down arrow to highlight REPORT Press the Green ENTER key to select Report gt Continued on next page Dejavoo Systems Instruction Manual V429 12 DAILY REPORT CONTINUED From the Report Menu highlight the option for DAILY REPORT a Daily Report gt Press the Green ENTER key to select SHNTiaRenor MY BUSINESS 123 MAIN ST ANYTOWN NY 11111 1 800 555 1212 Terminal Number Merchant Number Batch Number CREDIT Tra Crd Tp Acct Amount KKEKKKKKKKKKKKKKKK
117. ough all transactions for this card SEARCH Highlight the transaction that is to be VOIDED Press ENTER to confirm your selection 0003 SA 23 00 For Magic For V Series If the amount shown is N If the amount shown is correct press the F2 Key to confirm if it is not correct press the F4 Key and re enter the amount correct press the a up arrow to confirm if it is not correct press the down arrow and re enter the amount CONFIRM AMOUNT The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data 5 Dejavoo Systems Instruction Manual V429 12 VOID CREDIT TRANS SEARCH BY CARD CONTINUED Action TRANSACTION The terminal flashes the host response and prints APPROVED receipt 8 Terminal returns to the idle prompt RETAIL RECEIPT VOID SALE MERCHANT Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 VOID SALE Acct aie ote eto a eels cio orto ate Ey Fy ES FS Type VISA VOIDED AMOUNT 164 38 Resp VOIDED Code 123456 Disclaimer here Customer Name MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 VOID SALE Acct ate ate a steels eee ah ate Fy Ey Type VISA VOIDED
118. owing each Server s Name Display Favorites FY Applications gt Credit Debit gt Setup N Trans Prompts gt Continued on next page Dejavoo Systems Restaurant Addendum V720 08 D javoo CONFIGURE PERSONNEL CONTINUED Action Press the Green ENTER key to select CLERKS Clerks gt Press the Green ENTER key to select PERSONNEL Personnel Press the down arrow key to highlight ADD Press the green ENTER key to select Using the keypad input the unique Number for this Add Server Server Clerk or Employee Press ENTER to continue Using a multi tap method input the persons name associated with the ID from Step 9 Then press ENTER Add Server Note find the right letter on the keypad then press that key until the correct letter cycles Repeat until desired name is visible on the display 11 Personnel has been configured the terminal returns to the Transaction Prompts Menu Sron 165 Dejavoo Systems Restaurant Addendum V720 08 D javoo TABLE Use the chart below to enable or disable the Table prompt during a transaction For Example The merchant wants to print a daily report sorted by Table so they can identify which sections of their restaurant generates greater revenue because they had previously enabled the transaction prompt for Table the merchant Is able to print report transaction data sorted by Table ie Table 6 iy Action
119. own arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the arrow keys to highlight CREDIT DEBIT application Press the Green ENTER key to select Credit Debit gt Use the up or down arrow keys to highlight HOST UTILITY and press the Green ENTER Key Continued on next page SNF SETTINGS MODE cont Action Use the a up arrow key to highlight STORE AND FORWARD and press the Green ENTER Key Store N Forward gt Use the down arrow key to highlight SETTINGS and press the Green ENTER Key Use the down arrow key to highlight MODE and press the Green ENTER Key Highlight the desired MODE option then press the Green ENTER key Terminal display will flash with the response SNF Mode Set to XXX and return to the Store and Forward Settings menu Sron SNF SETTINGS PROMPT ON ENTRY This option will set the terminal to prompt for Store and Forward at the point of sale allowing the user to decide if Store and Forward is a desired option at that time Choose from the following options Setting Definition The terminal will prompt one time when out of coverage if Once YES is selected the terminal will go into Store N Forward Mode The terminal will prompt for Store N Forward for every Always transaction The terminal will not prompt for Store N Forward during the transaction Action From the idle prompt press the ENTER key to acce
120. per request or event fi Tip Setting print options to 0 zero the terminal operates in No Paper Mode Action From the idle prompt press the ENTER key to access the Core Menu Favorites FV From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Use the navigation keys to highlight CREDIT DEBIT application Press the Green ENTER key to select From the Credit Debit Menu use the down arrow to highlight SET UP Press the Green ENTER key to select Set Up gt Continued on next page 133 Dejavoo Systems Instruction Manual V429 12 PRINT OPTIONS CONTINUED Action Use the upa and down arrow keys to highlight the option for PRINT OPTIONS Press the Green ENTER key to select Setting of Receipt Setting of Reports Merchant Customer 1 Highlight NUM RECEIPTS 2 Press Green ENTER 3 Proceed to Step 7 1 Highlight NUM REPORTS 2 Press Green ENTER 3 Proceed to Step 10 Use the navigation keys to highlight MERCHANT Use the navigation keys to highlight CUSTOMER Press the Green ENTER to continue Use the upa and down arrow keys to highlight the desired number of receipts to print Press the Green ENTER key to select Use the upa and down arrow keys to highlight the desired number of report copies to print Press the Green ENTER key to select The terminal sets the of report copies and returns to the Print Op
121. press the ENTER key to access the Core Menu From the Core Main Menu Press the up arrow to highlight APPLICATIONS Press the Green ENTER key to select Use the navigation keys to highlight CREDIT DEBIT application Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option forSET UP Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option for SECURITY Press the Green ENTER key to select Display Favorites FY Applications gt Credit Debit gt Set Up gt Security gt Continued on next page Dejavoo Systems Instruction Manual V429 12 EDIT PASSWORD CONTINUED Action You will be required to input the terminal s password to access the security settings Use the keypad to input the password Manager Password Press the Green ENTER key to select Note The Default Password is 1 2 3 4 Use the upa and down arrow keys to highlight the option for EDIT PASSWORD Press the Green ENTER key to select Edit Password X password Current Password Use the keypad to input the current security Press ENTER to confirm your entry Use the keypad to input the desired new password 4 6 digits New Password Press ENTER to confirm your entry X Re enter the new password to confirm 4 6 digits Confirm Password Press ENTER to confirm your entry The password is successfully changed The te
122. rmation on how to customize the terminal s security password at the terminal level see page 82 for instructions DEJ AVOO MENUS ew There are multiple menu s that reside in the Dejavoo Systems software the exact number depends primarily on how many applications are being run in the terminal Please see definitions below Core Menu Application Menu In this menu you will find features settings that are Global to the terminal used by all applications Some examples of Core Menu items are Adjusting the terminal s Contrast Setting the terminal s time and date Printing reports for all applications running in the terminal etc For detailed instructions of Core Menu options see page 75 From the Core menu you can navigate to the different host Application Menu s for example you can access the Credit Debit menu where you will find options such as Transaction Prompts Value Added Server and printing Reports only for Credit Debit transactions etc For detailed instructions on Host Application options see page 102 It is Suggested that you IDENTIFYING WHICH DEJ AVOO PRODUCT YOU HAVE O In this manual you will see instructions and step action guides for both the Dejvoo MAGIC LINE of terminal products and Dejavoo V SERIES terminal products Use the chart below to identify which of the instructions to follow for the terminal you are working with The models in this line of products includes C5 X5 X8 M3 amp M8 You
123. rminal Functions simply Press the Press the Dot key on your terminal keypad The Help will appear on the Terminal Display to assist with explanations next steps Press the RED X Key to exit help PRINT DAILY REPORT RETURN TRANSACTION From idle Press the green ENTER button Press V 1 Time to highlight REPORTS Press the green ENTER button 2 times Report Prints STOP Swipe Debit or Credit Card if prompted Select CREDIT Press V 1 Time until Display says RETURN Input amount of the Return Press the green ENTER button Terminal communicates with the Host Receipts Print 4G Denotes Dependent on capture type Dejavoo Systems 1129 Northern Blvd Ste 303 Manhasset NY 11030 Doc V08 12 WWW DEJAVOOSYSTEMS COM MY FAVORITES Adding Favorites Press the key on any menu item Press the Gg F2 to select YES Highlight the hotkey option to assign favorite to Press the green ENTER button STOP Managing Favorites Press the green ENTER button Press J_ 3 times to highlight UTILITY Press the green ENTER button if prompted input Password amp Press ENTER Press V 3 times highlight MANAGE FAVORITES Press the green ENTER button Select desired option to edit amp Press ENTER Accessing Favorites Press the F3 favorites button Highlight option from list amp press ENTER STOP D javoo
124. rminal returns to the Security Menu Srog Dejavoo Systems Instruction Manual V429 12 140 CARD TYPES The Card Types menu allows the merchant to disable and enable specific card types at the O terminal level For example you wish to disable terminal acceptance of American Express cards You can do so from this menu option For Example The merchant wants to disable terminal acceptance of American Express card he she can disable from the Card Type menu Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option forSET UP Press the Green ENTER key to select Set Up gt Use the upa and down arrow keys to highlight the option for CARD TYPES Press the Green ENTER key to select Card Types gt Continued on next page 141 Dejavoo Systems Instruction Manual V429 12 CARD TYPES CONTINUED Action Use the upa and down arrow keys to highlight the Card Type you wish to enable or disable Press the Green ENTER key to select Use the navigation keys to highlight the desired action for the selected card type Press the Green ENTER key to se
125. rom idle Press the green ENTER button Press the M arrow to highlight Applications Press the green ENTER button to select Press ENTER on Credit Debit Press the Y arrow to highlight Report Press the green ENTER button twice Report Prints STOP Dejavoo Systems 1129 Northern Blvd Ste 303 Manhasset NY 11030 Doc V0501 12 ON SCREEN HELP For Immediate assistance with all the Terminal Functions simply Press the Double Zero 00 on your Dejavoo keypad for Magic Terminals or Press the Dot key for V Series Terminals The Help will appear on the Terminal Display to assist with explanations next steps Press the RED X Key to exit help RETURN TRANSACTION Swipe Debit or Credit Card Press the arrows M W to select Credit or Debit Press the Y arrow once for RETURN Input amount of the Return Press the green ENTER button Terminal communicates with the Host Receipts Print S Denotes Dependant on ca WWW DEJAVOOSYSTEMS COM My FAVORITES Adding Favorites Press the key or on any menu item Press the 4 arrow or to select YES Highlight the hotkey option to assign favorite to Press the green ENTER button Managing Favorites Press the green ENTER button Press Y arrow 3Xs to highlight Utility amp Press ENTER Input the Security Password amp Press ENTER Press Vv arrow 3Xs to Favorites amp Press ENTER Select desired option amp Press ENTER Gop Access
126. row key to highlight STORE AND FORWARD and press the Green ENTER Key Store N Forward gt Use the up or down arrow keys to highlight DELETE FAILED and press the Green ENTER Key Continued on next page SNF DELETE FAILED conr b Action Highlight the desired option then press the Green ENTER key The Terminal display will flash with the response Deleted XXXX and return to the Delete Failed options Menu Continued on next page Rethinking Transactions Credit amp Debit Restaurant Addendum WD EDITING TIPS we D javoo Restaurant Specific Features This section describes the transaction flow for Restaurant Credit Card Sales It includes the following Editing Tips Configuring Automatic Tip Open Close Tabs Suggested Tip Restaurant Transaction Lines Prompts When processing a restaurant transaction the Server ID can be enabled and disabled To add tips by Server ID and print reports by Server ID the server ID option must be enabled When Restaurant Transaction Prompts are enabled the terminal will prompt for them during the transaction Restaurant Transaction Prompts are Server ID of Guests Table and Automatic Tip Example 1 The Merchant prefers to view his her reports by SERVER ID so they can manage which servers have the greatest sales and which have opportunity for improvement They configure and enable SERVER ID Example
127. rt Generator to do it he can use the menu Custom Reports and scroll down to Clerk Report which has all his her saved configurations For Example The local retail merchant used the Report Generator to print and save a report From the idle prompt press the ENTER key to access the Dejavoo Core Menu Favorites From the Core Main Menu use the up arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select Use the down arrow key to highlight the option for REPORT Press the Green ENTER key to select Continued on next page Dejavoo Systems Instruction Manual V429 12 114 CUSTOM REPORTS CONTINUED Action From the Report Menu use the upa or down arrow keys to highlight the option for CUSTOM REPORTS Press the Green ENTER key to select Custom Reports gt From the Report Menu use the navigation keys to N highlight the option for the desired custom report note You would have to have saved a custom Clerk Report report prior to it showing in the options Eora Press the Green ENTER key to select Use the navigation keys to highlight the desired option Highlight PRINT to print out the report OR highlight DELETE for the option to Delete the Print gt report Dele Press the Green ENTER key to select The report will print and t
128. saction data Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Press ENTER to select CREDIT DEBIT Credit Debit gt X Use the down arrow key to highlight the option for REPORT Press the Green ENTER key to select Report Use the down arrow key to highlight the option for TABS REPORT Press the Green ENTER key to select Tab Management gt 178 Dejavoo Systems Restaurant Addendum V720 08 D jz voo TAB REPORT CONTINUED Action To Then Print for ALL e Press ENTER Press ENTER toselectAtL Press ENTER toselectAtL ALEA Highlight OPEN then press only ENTER Print for CLOSED Highlight CLOSED then press transactions ENTER only Tabs report prints terminal returns to the Tabs Report menu 179 Dejavoo Systems Restaurant Addendum V720 08 Ta D javoo RESTAURANT REPORT TABS REPORT MY BUSINESS 123 MAIN ST ANYTOWN NY 11111 1 800 555 L212 Terminal Number Merchant Number Batch Number CLOSED TAB Open Amount Base Amount 48 00 Tip Amount Closed Aount Server Transaction Trans Date Trans Time Entry ACC Resp OPEN TAB Open Amount Server Transaction Trans Date Trans Time Entry ACC Resp 51000 S58 gU
129. saction receipt using card number that was used for the transaction Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select From the Credit Debit Menu use the down arrow to highlight REPRINT RECEIPT Press the Green ENTER key to select Reprint Receipt gt From the Reprint Receipt Menu use the down arrow to highlight BY CARD Press the Green ENTER key to select By Card Number gt Use the terminal keypad to input the corresponding card number for the receipt that is ACCOUNT NUMBER being reprinted Press the Green ENTER key to continue Duplicate receipt prints for specified card number Terminal returns to Reprint Receipt Menu Sron Dejavoo Systems Instruction Manual V429 12 132 SET UP O The Set Up option allows the user to enable and configure transaction options at the terminal level Dejavoo provides several configurable options during a transaction The menu options that can be found in the Set Up menu are as follows E Print Options E Security E Card Types E Trans Prompts E Tips E Print Parameters PRINT OPTIONS D Use the chart below to set the number of receipts and number of reports printed
130. se Tip and Total amounts for the transaction Press the F2 Key for YES if the amounts are correct or press the F4 Key for NO to make corrections The terminal will display LAST 4 DIGITS to add tips to more transactions repeat steps 8 10 When finished adding tips press the red X Key until the terminal returns to the idle prompt Sron D javoo EDIT TIPS By LAST 4 DIGITS CONTINUED Last 4 Digits gt Edit Tip Edit All Edit Tip 155 Dejavoo Systems Restaurant Addendum V720 08 D javoo SUGGESTED TIP LINES 156 D The terminal will calculate and print up to three suggested tip amounts on the bottom of receipt based on the percentages configured at the terminal Set Suggested Tips to 0 to disable this feature lines at the bottom of the customer s receipt providing the customer with an Example ABC Restaurant has configured their Dejavoo terminal to print 3 suggested tip instant tio guide for what the gratuity would be at 10 15 and 18 Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites FY Press the up arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Press the Green ENTER key to select CREDIT DEBIT Credit Debit gt Use the up arrow key to highlight the option for SETUP Press the Green ENTER key to select Setup gt Use the up arrow key to highlight the option for TIPS
131. shold Note Consumers participating in the loyalty program will be prompted for their mobile phone number during the transaction to identify their loyalty account Action From the idle prompt press the ENTER key to access the Core Menu From the Core Main Menu use the down arrow to highlight UTILITY Press the Green ENTER key to select Press the up arrow to highlight LOYALTY Press the Green ENTER key to select Use the upa or down w arrow keys to highlight FREE ITEM and press the Green ENTER Key Using the alphanumeric keypad input the Free Item the customer will be awarded when they meet the point threshold Then press the Green ENTER Key Use the yellow back space key to clear out the field if necessary Display EAN Favorites FY Utility gt Loyalty gt Free Item gt e The Terminal display will flash with the response confirming the Free Item to be awarded Example Free Item setto Free Appetizer 99 Dejavoo Systems Instruction Manual V429 12 LOYALTY PROGRAM OPT IN OUT DURING SALES TRANSACTION Follow the steps below during a Sale Transaction to opt a new customer into the Loyalty Program Points can only be redeemed when the card is swiped Note Points are tracked by card only Using different credit cards will result in separate point balances per card The customer will have the opportunity to opt in or out for each different card swiped in the terminal
132. ss the Core Menu From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the arrow keys to highlight CREDIT DEBIT application Press the Green ENTER key to select Use the up or down arrow keys to highlight HOST UTILITY and press the Green ENTER Key Host Utility gt Continued on next page SNF SETTINGS PROMPT ON ENTRY ConT D Action Use the a up arrow key to highlight STORE AND FORWARD and press the Green ENTER Key Use the down arrow key to highlight SETTINGS and press the Green ENTER Key Settings gt Use the up or down arrow keys to highlight PROMPT ON ENTRY and press the Green ENTER Key Highlight the desired PROMPT option then press the Green ENTER key Terminal display will flash with the response Entry Prompt Set to XXX and return to the Store and Forward Settings menu G SNF CURRENT SETTINGS Use this option to verify the terminal s current Store N Forward setting Action Display From the idle prompt press the ENTER key to access the Core Menu From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the arrow keys to highlight CREDIT DEBIT application Press the Green ENTER key to select Use the up or down arrow keys to highlight HOST UTILITY and press the Green ENTER Key ste melttinae
133. st be a debit card accepting merchant Action From the IDLE PROMPT Swipe DEBIT Card Favorites F For Magic For V Series CARD MODE Press the up arrow to Press the F2 Key to select DEBIT select DEBIT Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale The terminal displays the numeric value as itis being entered Terminal displays Enter Cash Back Amount If Then No Cash Back CASHBACK s Decied Press ENTER 7 Input dollar amount of cash back desired then Press ENTER to confirm your entry Cash Back Requested Continued on next page Dejavoo Systems Instruction Manual V429 12 DEBIT CARD SALE CONTINUED Action Display Have Customer Input PIN number and then press ENTER The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints debit receipt The terminal returns to the idle prompt RETAIL RECEIPT DEBIT SALE MERCHANT Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 SALE Acct ahi dats aie as ote ates ean ay Fy ES Type Debit Entry Card Swiped Resp Approved Code 123456 TRANS AMOUNT 40 38 CASH BACK 15 00 TOTAL AMOUNT 55 38 MERCHANT COPY Dejavoo Systems Instructio
134. t CONFIRM AMOUNT press F2 Key to confirm if it is not correct press the F4 Key and re enter the amount from Step 3 If the amount shown is correct press the a up arrow to confirm if it is not correct press the down arrow and re enter the amount from Step 3 Have Customer Input PIN number and then press ENTER Continued on next page 4 Dejavoo Systems Instruction Manual V429 12 DEBIT CARD RETURN CONTINUED Action Transaction is offline The Terminal Does Not Dial Not host Out Prints Receipt Only based The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data Transaction Is Live Host Based The terminal flashes the host response and prints Refund receipt a Terminal returns to the idle prompt RETAIL RECEIPT DEBIT RETURN MERCHANT Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 RETURN Acct Beets oe eke ae ote ke otenete Py Fy ey Type Debit Entry Card Swiped RETURN AMOUNT 164 38 Resp Approved Code 123456 MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 Trans 1 Batch 1 Invoice 105 Clerk 4 RETURN Acct Be ers ais oe aie as ate letesoks Py Ey Fy Type Debit Entry Card Swiped RETURN AMOU
135. te a oe vena ok cia Fy Ey Sy Type VISA VOIDED AMOUNT 164 38 Resp VOIDED Code 123456 Refunds accepted with receipt www abcstore com CUSTOMER COPY EBT FOOD BENEFIT SALE ELECTRONIC BENEFITS TRANSFER D EBT Electronic Benefits Transfer provides both food stamp and or cash benefits to customers With EBT transactions customers access their benefits through the terminal by using their EBT cards Merchants must be subscribed to an EBT host and an active PIN Pad is required Use the chart below to process an EBT Food Stamp Transactions Action Display From the IDLE PROMPT Swipe the EBT Card Favorites FY For Magic For V Series Press the Down arrow Press the F4 Key to to select EBT select EBT For Magic For V Series Terminal displays Terminal displays BENEFIT TYPE BENEFIT TYPE Press the Up arrow Press the F2 Key to to select FOOD select FOOD Terminal defaults to Sale Enter Amount 0 00 Using the keypad input the dollar amount of the food benefit sale then press ENTER Customer Inputs PIN on PIN PAD then presses ENTER Continued on next page 61 Dejavoo Systems Instruction Manual V429 12 EBT FOOD BENEFIT SALE CONTINUED Action The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data TRANSACTION The terminal flashes the host response and APPROVED
136. tion is transaction is displayed displayed A SCROLL WY ADJ TIP This is NOT the desired transaction Using the keypad input the Tip amount as Edit All indicated by the customer on the signed merchant receipt copy For Magic The terminal will display the For V Series The terminal will display the Base Tip and Total amounts for the transaction Press the up arrow for YES if the amounts are correct or press the down v arrow for NO to make corrections Base Tip and Total amounts for the transaction Press the F2 Key for YES if the amounts are correct or press the F4 Key for NO to make corrections The terminal will display the next transaction to add tips to more transactions for this server ID repeat steps 9 11 When finished adding tips press the red X Key until the terminal returns to the idle prompt Sron A SCROLL VY ADJ TIP Dejavoo Systems Restaurant Addendum V720 08 151 D javoo EDIT TIPS BY TRANSACTION NUMBER Action From the idle prompt press the ENTER key to access the Core Menu Press the up arrow to highlight APPLICATIONS Press the Green ENTER key to select Press the Green ENTER key to select CREDIT DEBIT Use the down arrow key to highlight the option for TIPS and TABS Press the Green ENTER key to select Press the Green ENTER key to select EDIT TIP To Then Search All i it Taneacuane Highlight ALL and press ENTER Search Laas l Highl
137. tions Menu Srog Print Options gt Num Receipts N Merchant gt Dejavoo Systems Instruction Manual V429 12 134 SECURITY O The Security menu options allow the merchant to set and change password security settings for the terminal Several password security options are provided to the merchant they are as follows E Transaction Types Menu Security m Edit Password Tip Use the security menu to password protect menu items or transaction types that you wish to monitor more closely by not allowing employees general access TRANSACTION TYPES D Use the chart below to enable or disable a password requirement prior to execution of specifically designated transaction types or all transaction types Action From the idle prompt press the ENTER key to access the Core Menu Favorites From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt N Use the navigation keys to highlight CREDIT DEBIT application z Credit Debit gt Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option forSET UP Press the Green ENTER key to select Set Up gt Continued on next page 135 Dejavoo Systems Instruction Manual V429 12 TRANSACTION TYPES CONTINUED Action Use the upa and down arrow keys to highlight the option for SECURITY Press the Green ENTER
138. tn0 PenpiorzP eM AIDRSS a ewonan sopes resumes canone Dos HOT HENNA Card Not Present Manual YO Card Present YES Does NOT prompt for any AVS Card Not Present Card Present NO Prompts for ZIP then ADDRESS 153 Dejavoo Systems Instruction Manual V429 12 FRAUD PREVENTION Use the chart below to configure Fraud Prevention features to protect against the possibility of O counterfeit cards This is an optional feature and can be enabled and disabled in the terminal menu Multiple options for Fraud Prevention have been provided they include W Re enter Full m Re enter Last 4 Digits on Card W Display Account to Verify Action Display From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the navigation keys to highlight CREDIT DEBIT application Press the Green ENTER key to select Use the upa and down arrow keys to highlight the option forSET UP Press the Green ENTER key to select i Set Up gt Use the upa and down arrow keys to highlight the option for TRANS PROMPTS Press the Green ENTER key to select Trans Prompts gt Continued on next page Dejavoo Systems Instruction Manual V429 12 154 FRAUD PREVENTION CONTINUED Action Use the upa and down arrow keys to highlight the option for FRAUD PREVENT
139. transaction see EDIT TIPS in this document Action From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Press ENTER to select CREDIT DEBIT Credit Debit gt Applications gt Use the down arrow key to highlight the option for TIPS and TABS Press the Green ENTER key to select Tips and Tabs Dejavoo Systems Restaurant Addendum V720 08 OPEN BAR TAB CONTINUED Action Use the down arrow key to highlight the option for TAB MANAGEMENT Press the Green ENTER key to select Press ENTER to select Open Tab The terminal returns to an OPEN TAB idle prompt Swipe the credit card the tab is to be opened on Input the open tab amount then press ENTER D javoo Tab Management gt Open Tab Favorites Open Tab The terminal communicates out for approval opens the tab and prints a merchant receipt GS 171 Dejavoo Systems Restaurant Addendum V720 08 Ta D javoo RESTAURANT RECEIPT OPEN BAR TAB ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Server 4 Lucy AUTHORI ZATION ONLY Acct States als ae ate aig atecds setoate Py RER Type VISA Entry Card Swiped AMOUNT 50 00 Resp Approved Code 123456 MERCHANT COPY PREP PERE RPE ERLE E
140. types e Navigate down through the menu options Arrow l e Change transaction types Dejavoo Magic Line Terminal Keypad Layout Use the diagram below for keypad layout definitions and navigation of the C5 X5 X8 M3 and M8 Magic Line terminals 1 Display 28X64 Pixels Graphical Backlit with Icons Bar 12 01 08 2 03 2 Navigation Buttons Swipe or Seay H Enter Card C Up Arrow to Scroll through menus or change Transaction Types Favorites FY D 1avoo Down Arrow to Scroll through menus or change J D transaction types Gee HotKey to Access the Favorites Menu 3 Command Keys ES Cancel Transaction or Return to idle Prompt XxX Backspace or Back one menu level ENTER or Access Core Menu 4 Alpha Numeric Keypad Multi tap Aloha Numeric Entry 5 00 On Screen Help Access Access terminal level on screen Help 5 Dejavoo Systems Instruction Manual V429 12 FA Dejavoo V Series Terminal Keypad Layout Use the diagram below for keypad layout definitions and navigation of the V5 V8 V9 V8 Plus and V9 Plus V Series terminals 1 Display 28X64 Pixels Graphical Backlit with Icons Bar 2 Navigation Buttons OF Power terminal on and off reboot terminal power Respond YES to terminal prompts Swipe or LAY ye Lf Enter Card F4 Respond NO to terminal prompts 02 01 08 2 03 Hot Key to Access the Favorites Menu Favorites ny these
141. up your answer to the chosen security question SECURE QUESTION Press the Green ENTER key to confirm your answer Use the key pad to input the terminals current X password the one you wish to change CURRENT PASSWORD Press the Green ENTER key to confirm Note If this is the first time the password has been changed the default password Is 1234 R Use the key pad to input the customized NEW O NEW PASSWORD password you are changing itto Press the Green ENTER key to confirm Use the key pad to re enter the customized NEW CONFIRM PASSWORD password for confirmation Press the Green ENTER key 10 Terminal returns to the Security main menu SOF 83 Dejavoo Systems Instruction Manual V429 12 RETRIEVE PASSWORD CORE MENU D When a password is forgotten it is possible to retrieve it at the terminal To do this the terminal will prompt for the answer to the security information previously set up when the password was first edited from the default password of 1234 For more information on how to edit the password see page 139 Use the steps below to retrieve a forgotten password from the terminal Action From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu use the down arrow to highlight RETRIEVE PASSWORD Press the Green ENTER key to select Retrieve Password gt X Use the alphanumeric keypad to input the answer SECURE QUESTION
142. use the down arrow to highlight HOST UTILITY Press the Green ENTER key to select i Host Utility gt From the Host Utility Menu use the use the up a and down arrow keys to highlight VALUE ADDED SERVER Press the Green ENTER key to select Value Added Srv gt Continued on next page Dejavoo Systems Instruction Manual V429 12 122 VALUE ADDED SERVER CONTINUED Action Press the Green ENTER key to select MANUAL REQUEST and initiate communication between the terminal and the third party data source _ Manual Request J The terminal communicates and connects to the third party data source and retrieves the preselected information EDC REPORT h The EDC report prints out all the host settings currently programmed into the terminal Typically used by Help Desks you can find the following information on the EDC report E Host Name Terminal Profile m Payment Types Supported HostParameters W Authorization Ph m Settlement Ph Baud Rate From the idle prompt press the ENTER key to access the Core Menu Favorites EY _ From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green ENTER key to select Continued on next page 123 Dejavoo Systems Instruction Manual V429 12 EDC REPORT CONTINUED Acti
143. xt page DEBIT W TIP SALE CONTINUED Action For Magic If the amount shown is correct press the a up arrow to confirm if itis not correct press the down arrow and re enter the amount from Step 3 For V Series If the amount shown is correct press the F2 Key to confirm if it is not correct press the F4 Key and re enter the amount from Step 3 The terminal displays Enter Clerk ID Using the keypad input the Clerk ID Press ENTER to confirm your entry Have Customer Input PIN number and then press ENTER The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints debit receipt N CONFIRM AMOUNT ENTER CLERK ID Terminal returns to the idle prompt Sron 43 Dejavoo Systems Instruction Manual V429 12 RETURNS CREDIT CARD RETURN SWIPED D A Credit Card RETURN is the reversal of an approved and settled transaction which will post a credit amount to the customer s credit card Traditionally a RETURN is processed when the original transaction has already been settled when the original transaction still resides in the current batch and has not been settled a VOID may be processed instead to nullify the charge Use the steps below to complete a RETURN transaction For Example The customer made a purchase last week and came in today to r
144. y From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Press ENTER to select CREDIT DEBIT Credit Debit gt Use the down arrow key to highlight the option for TIPS and TABS Press the Green ENTER key to select Tips and Tabs Use the down arrow key to highlight the option for TAB MANAGEMENT Press the Green ENTER key to select Tab Management gt Use the down arrow key to highlight the option for MANAGE TABS Press the Green ENTER key to select Manage Tabs 176 Dejavoo Systems Restaurant Addendum V720 08 D javoo VOID OPEN BAR TAB CONTINUED Action To Then Search All oie Highlight ALL and press ENTER Search by Highlight SERVER ID and press Server ID ENTER Search by Highlight TRANSACTION and Transaction press ENTER Search by Last Highlight LAST 4 DIGITS and 4 Digits of Card press ENTER For Magic For V Series Press the up a arrow Press the F2 Key to key to select VOID select VOID For Magic For V Series Press the up arrow Press the F2 key to key to select YES select YES 10 The terminal displays TAB VOIDED and returns to the manage tabs menu Sron 177 Dejavoo Systems Restaurant Addendum V720 08 D javoo TAB REPORT D Use the chart below to print a report showing TAB tran
145. y Report gt Terminal returns to the Core Menu Dejavoo Systems Instruction Manual V429 12 92 SUMMARY REPORT FOR ALL APPLICATIONS D This Core Menu option provides transaction totals information for ALL active terminal applications This Summary Report prints total amounts for each transaction type for all active applications in the current and open batch Action From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu press the downw arrow key to highlight REPORTS Press the Green ENTER key to select From the Report Menu press ENTER to select SUMMARY REPORT Summary Report gt Terminal returns to the Core Menu 93 Dejavoo Systems Instruction Manual V429 12 RETRIEVE PASSWORD CORE MENU D When a password is forgotten it is possible to retrieve it at the terminal To do this the terminal will prompt for the answer to the security information previously set up when the password was first edited from the default password of 1234 For more information on how to edit the password see page 139 Use the steps below to retrieve a forgotten password from the terminal Action From the idle prompt press the ENTER key to access the Core Menu Favorites FY From the Core Main Menu use the down arrow to highlight RETRIEVE PASSWORD Press the Green ENTER key to select Retrieve Password gt R Use the alphanumeric keypad
146. ype i e Sale Refund Void etc Clerk 4 moO Ww G Card Number SALE 2 H Card Type Identification Method of Card Entry le Manual Swiped etc Acct Te ea tos Aeron iets Fy Fa Fs Ey L Approval Code from Host AMOUNT 164 38 Code 123456 Customer s Name from Track 1 of Card rO Tm Disclaimer here Identifies this is the Merchant s Copy Customer Name MERCHANT COPY RETAIL RECEIPT CREDIT SALE CONTINUED CUSTOMER S COPY Line Definition ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 Merchant Header 5 lines 24 characters per line Date amp Time of transaction C Transaction and Batch Transaction Type i e Sale Refund Void etc E Card Type amp Truncated Card Number 04 07 07 Trans 1 Batch 1 SALE VISA 8 FEEEEEERES IIS F Entry Method i e Swiped or Manual Card Swiped G Host Response i e Approved Declined etc Resp Approved Code 123456 H Host Authorization Code Dollar Amount of the transaction AMOUNT 164 38 Merchant Trailer up to 5 lines 24 characters per line Refunds accepted with receipt www abcstore com K Identifies this is the Customer s Copy CUSTOMER COPY 19 Dejavoo Systems Instruction Manual V429 12 TICKET ONLY SALE O This transaction is used when an Authorization Number has already been obtained via Authorize only transaction or through voice authorization re
147. ys Connecting Transmitting Receiving Data Transaction Is Live Host Based TRANSACTION The terminal flashes the host response and prints COMPLETE Sales receipt Terminal returns to the idle prompt 21 Dejavoo Systems Instruction Manual V429 12 RETAIL RECEIPT TICKET ONLY MERCHANT Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 TICKET Acct Bie cis oh ais aie elects ae sche ey EQS LS Type VISA Entry Card Swiped AMOUNT 164 38 POST AUTH Code 123456 Disclaimer here Customer Name MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 Trans 1 Batch 1 Invoice 105 Clerk 4 TICKET Acct Ne eRe ee as satel che ae ie ey FS Type VISA Entry Card Swiped AMOUNT 164 38 POST AUTH Code 123456 Refunds accepted with receipt www abcstore com CUSTOMER COPY p gt Note With a TICKET ONLY sale the authorization code zi shown on the receipt will be the authorization number previously obtained and used during the TICKET ONLY transaction DEBIT CARD SALE O Use the chart below to process a Debit Card sale Itis important to note that for security and regulations manually entering a debit card is not allowed debit cards must always be swiped at the point of sale For a successful transaction you mu
148. ystems Restaurant Addendum V720 08 D javoo AUTOMATIC TIP D The terminal will automatically add a tip percentage to a transaction that exceeds a preconfigured threshold of guests in a party Use the chart below to configure the automatic tip thresholds Important Note After Automatic Tip is configured it is necessary to enable the transaction prompt for of Guests For steps on enabling transaction prompts see Restaurant Transaction Prompts in this document i Example ABC Restaurant configured their Dejavoo terminal for automatic tip to accommodate their large party policy which is 15 GRATUITY IS ADDED FOR ALL PARTIES OF 8 OR MORE From the idle prompt press the ENTER key to access the Core Menu Favorites Press the up arrow to highlight APPLICATIONS Press the Green ENTER key to select Applications gt Press the Green ENTER key to select CREDIT DEBIT Credit Debit gt Use the up arrow key to highlight the option for SETUP Press the Green ENTER key to select Setup Continued on next page 159 Dejavoo Systems Restaurant Addendum V720 08 D javoo AUTOMATIC TIP CONTINUED Action Use the up arrow key to highlight the option for TIPS Press the Green ENTER key to select Use the down arrow key to highlight the option for AUTOMATIC TIPS Press the Green ENTER key to select Automatic Tips gt Use the numeric keypad to input the threshold for X t

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