HOMS User Guide (Small Group User`s Manual) - Patient
Contents
1. View Member Report link to view a Member Print report or View Provider Report link in the Actions column of the Survey Results grid to view the report Survey Results 1 record Alert Survey Survey Date Timepoint Actions i gt SF 8 Health Surve 06 22 2009 Baseline 3 When the report appears print the report for your records Editing a Survey Professionals with the pre requisite level of access will have the option to Edit Surveys Editing surveys requires a reason and comment to be entered This will be saved in the Audit Trail e This feature must be configured in the Smart Measurement System for use by your group If you would like use of this feature please contact your QualityMetric Account Executive e Survey Administration Timepoint and Site can be edited for all surveys e Editing of Survey Responses is not available for all surveys Please check with your QualityMetric Account Executive for a list of surveys that are supported Smart Measurement System Page 21 To Edit a Survey 1 From the Survey Results pane identify the survey using the Survey Survey Date and Timepoint columns 2 Click on the Edit Survey Link Survey Results 1 record Alert Survey Survey Date Timepoint Actions SF 8 Health Survey 06 22 2009 Baseline 3 The Edit Survey screen will appear Enter the Reason and the comment for the Edit From this screen you can edit the Survey Administration Details such as Tim2. click Edit Site To administer which Surveys are associated with the Site click Site Surveys To administer which Professional may access the Site click Professional Associations Group Norming Survey 2009 NORMS2009 Site Norming Survey 2009 NORMS2009 Asthma ASTHMA Depression DEPRESSION Headaches HEADACHE HIV or Aids HIVAIDS Lung disease other than asthma LUNG Obesity OBESITY 3 Enter the data regarding the new Site then click Register Site Name Description Phone Fax Address 1 Address 2 City State Province Zip Postal Code Country Active State Sponsor Group j SELECT COUNTRY Active xi Field is required Register Cancel Smart Measurement System Page 13 Administering Sites Update Existing Site 1 From the Professional Notebook Select Administer Sites 2 Select the Site you wish to administer in the select box then click on the link for Edit Site 3 Modify the information as needed then Click Update Registration Member Administration Registering a New Member 1 Click the Members tab at the top of the Professional Notebook page 2 Click on the Register a New Member link Members Pe Register a New Lember j i Upload Members Member Search Criteria User Name Initials First
3. search criteria Please note If you do not specify any search criteria your search results will return all members associated with the selected site s Members Register a New Member Upload Members Member Search Criteria User Name Initials First Name Last Name Site All Available Sites v Auxiliary ID Search Clear Smart Measurement System Page 15 Member Search Results Pane e Page Navigation Use the First Previous Next and Last buttons above the pages to navigate through the results e Sorting Click on the Column Heading to Sort the Data in the Grid The data will be sorted by a single column only Clicking on the same column heading in successive times toggles the sort order between ascending and descending e Records per page Select the number of records per page to display 25 50 or 100 e Page Display Display the current page and total number of pages e Member Summary Displays a screen with more details about the member Member Search Results Page navigation Next gt Lasth Click to sort by column Record display Status UserName Last Name Initials Auxiliary ID Actions Member summary Take a Survey jew Survey Histor Edit Member Delete Member wa 0250098 Sawyer Herbert Take 3 Survey PE view Survey History 250154 PRR a SET R ap 0250154 Lauretta Edit Member Delete Member Member Summary Clicking on the Information Icon next to each User Name will display a w
4. 12v2 Member Report Print this page Next Page RESULTS Survey Date October 04 2011 Mode eForm Age 34 Gender Male Conditions Problem with arm leg Overweight PHYSICAL HEALTH SUMMARY 30 40 50 60 Worst US AVG Average score for similar age and gender 54 41 Compared to a person of the similar age and gender your physical health summary score is about average MENTAL HEALTH SUMMARY 40 50 US AVG Average score for similar age and gender 49 88 Compared to a person of the similar age and gender your mental health summary score is very much above average Key F Well below average PROGRESS Date Physical Health Mental Health Summary Summary Current 10 04 2011 58 62 Previous 08 17 2011 53 50 Change current previous Same Better Your mental health summary score changed significantly compared to the last time the survey was taken Be sure to mention this to your doctor Date Physical Health Mental Health Summary Summary Current 10 04 2011 58 62 Baseline 01 19 2011 41 43 Change current baseline Better Better Your physical and mental health summary scores changed significantly compared to the first time the survey was taken Be sure to mention this to your doctor SELF EVALUATED TRANSITION Compared to one year ago you rated your health in general as Much Better The margin of error can cause small changes in scores This survey focuses on changes of 5 points or more However you
5. 50 per page v 1 10f1 Status UserName iti Actions Take a Survey View Survey History Edit Member Delete Member NIA LPuser123 Smart Measurement System Page 30 Once a patient has registered the surveys can be accessed and completed online from the member Health Notebook page on www amlhealthy com for the consumer or by proxy from the professional Health Notebook page See Chapter 4 for proxy instructions Instruct the patient on how and when to complete the survey online at www amlhealthy com based on your defined protocol Patient Login Steps Below are the steps for taking a survey on www amlhealthy com 1 Go to www amlhealthy com 2 Under the Healthcare Consumers and Members section log in using the Login Name and Password entered during patient registration and click on the Login button W amlhealthy com Smart Measurement System Healthcare Healthcare Consumers and Professionals and Members Administrators Login Marne Login Mame Password Password igi cic ee S lt About QualityMetric s Smart Measurement System Smart Measurement System User s Guide pr Forgot Password Click here to reset Forgot Login Name Register Nov Forgot Password PGhiek here to reset Forgot Login Name If the password has been forgotten type in the Login Name and click on the Forgot Password link and the password will be e mailed to the patien
6. any type of office visit is okay a staff member should determine whether the patient meets your eligibility criteria for the project A patient can participate if he or she has other conditions in addition to the illness of concern or if he or she is participating in another Study or trial The project does not require any changes to the patient s treatment plan The project only involves the use of surveys in asking about a patient s health Patients can be recruited for the service anytime they call to make an appointment or come into your office for a visit of any kind such as regular follow up visit etc You can ask patients to participate in the service while they re in the waiting room before they visit with the clinical staff or you can ask them at any other convenient time during their visit Smart Measurement System How Do I Ask A Patient to Participate in the Project What Happens During the Patient Follow up Period A patient who has been using paper and pencil surveys has called saying that they now have Internet access and want to do the surveys online using amIhealthy com What do you do My patient has registered but the survey doesn t appear on the Health Notebook page Page 36 Here are some samples to help you introduce the service Of course staff members can rephrase these to fit their natural style of speech and the clinical setting For patients Dr is using a health survey tha
7. as predicted medical expenditure for that subject Provider Reports are available for Professional Accounts only Smart Measurement System Page 35 Chapter 6 Frequently Asked Questions What If The Patients Call In With Questions How Do I View Tabled Data Who Can Participate in the Service When Should I Recruit Patients Some patients may call in to ask what a specific question means In this instance a staff member can assist them by reading the question to him or her verbatim Don t try to explain what the question means but tactfully suggest that the participant use his or her own interpretation of the question All patients Members should answer all of the questions based on what they think the questions mean Some participants may be confused by the response choices and may want to respond with I don t know or some other response that is not on the survey If that happens ask the participant to choose the answer that comes closest to how he or she is feeling To view patient listings and tabled level data or to check on your account status go to www amlhealthy com login using the login name and password established when purchasing the Smart Measurement System Scroll down to the Tabled Reports section and define your search parameters Patients must meet the following criteria to be eligible for the service 1 Adult Patients age 17 or older When a new patient calls to schedule an appointment
8. daily routine clinical encounters and treatment protocols e Treat the survey as an integral part of everyday business not as an extra task eInform patients that the survey is more than just a special project or study e Ask the patient to complete the survey online if possible or send a paper copy to the patient for completion in advance of the visit if a fixed length questionnaire Paper surveys may be used to key in the responses to a web form or you may use our fax service to capture and process paper forms eA consistent routine within a site will help ensure the success of your program Smart Measurement System Page 6 Chapter 4 Smart Measurement System for the Healthcare Professional The Smart Measurement System provides secure levels of access for healthcare professionals through established group accounts associated professional and patient membership accounts and data management capabilities by clinic site or subgroups within the group account Multiple professional accounts can be established and administered and surveys can be associated with one or more sites depending on the needs of a given population or program Professional Accounts Professional accounts are created during a registration process whereby a login name and password are established for the professional Each professional account has an assigned Level of Access that determines which tasks he she has authorization to perform Professional L
9. should always report to your doctor any changes that are important to you E Below Average SF 12v2 Health Survey MH and SET Enhanced English Report for Patrick Star October 04 2011 HISTORY The following history scores track physical health and mental health progression over time This section will display up to the last 7 survey results PHYSICAL HEALTH SCORE HISTORY 58 53 46 45 Jan 19 Mar 14 Jun 28 Aug 17 Oct 04 2011 2011 2011 2011 2011 70 MENTAL HEALTH SCORE HISTORY 70 49 50 43 43 0 Jan 19 Mar 14 Jun 28 Aug 17 Oct 04 2011 2011 2011 2041 2011 E At or above average INTERPRETATION Based on your answers about health in the past 4 weeks our research shows that Compared to the general population Physically your pain is much less e functioning is better than most performance of work home or school activities is the same or better Emotionally e bothered less than most performance of work home and school activities is limited less Overall your e rating of your health is much better e participation in social activities is less limited e energy level is much higher Note This survey is not a diagnostic tool It is intended to supplement clinical decision making Visit us at www amihealthy com for more information This report uses normative data from the QualityMetric 2009 General Population Sample Copyright 1999 2011 QualityMetric Incorpora
10. staff can access the www amlhealthy com Healthcare Professionals and Administrators section and register a patient online If patient registration is completed through the Healthcare Professionals and Administrators section the professional may need to assign the patient to the appropriate site within the group if the professional has access to more than one site within the group See Chapter 4 for details on professional accounts and establishing professional levels of access Completing patient registration in this manner may simplify patient instructions otherwise needed for registration You can instruct the patient to use the login name and password determined by you as part of the registration A unique identifier can also be assigned to each patient account for an added level of confidentiality The unique identifier can be your identifiable link between the patient data and the group account and should not be modified unless correcting an error in recording The patient may be instructed to complete self registration online through the www amlhealthy com Healthcare Consumers and Members section if they have access to the Internet After a patient has been registered the patient can login to the Healthcare Consumers and Members section and take the survey online eWhen scheduling an appointment inform patients that the survey must be completed as part of the initial assessment e Incorporate the use of the survey into the
11. the Member Search Results Pane click on the Delete Member link Smart Measurement System Page 17 Member Search Results 44 Firs vious Next Lasth 50 per page v 1 50 0f 8115 Status UserName Last Name First Name Initials Auxiliary ID Actions Take a Survey is View Survey History NA 0250098 Sawyer Herbert Ses urvey Histor t Delete Member a OC Take a Survey ii j n i N A Gp 0250154 Grant Lauretta ra iston Delete Member 2 The Delete Member screen will appear When deleting a member the professional is required to enter a Reason and Comment as to why the member is being deleted Delete Member User Name 0250098 Name Herbert Sawyer Enter a reason and comment below WARNING The Member has completed Surveys If you continue this operation all Surveys for this Member will also be deleted Reason Please Select v Comment max 500 characters Delete Cancel Smart Measurement System Administering Surveys Page 18 Professionals can take surveys by proxy once Members have been established To Administer a Survey L 2 From the Member Search Results Pane click on the Take a Survey link Member Search Results ql Status User Name Last b 50 per page v 1 50 0f 8115 Last Name First Name Initials Auxiliary ID 0250098 Sawyer Herbert Delete Member Take a Survey Vi i S j i NIA 0250154 Lauretta l
12. DISC 1 1 1 3 HTML Excel Plain Text Please note Depending on the number of Survey Administrations your members have taken the Tabled Reports may take an extended period of time to generate Please give the reports ample time to generate up to a full minute before attempting to run the report again Smart Measurement System Page 25 The following is an example of a Tabled Report output Format Tabled Reporting Group GroupID Group GroupLoginName Site SiteID Site SiteLoginName Member MemberID Member LoginName Member Email Member FirstName Member LastName Member Initials Member Gender 53208 peakhealth 84288 Respiratory 1089194 0366346 James C Batchelor example com James Batchelor 1089197 0366811 Steve K Herbert example com Steve Herbert 1089200 0367763 Holly W Barker example com Holly 1089224 0371891 Vance 8 Begay example com Vance Member Upload Import Some professionals may have access to upload Members into the Smart Measurement System This will appear as an Upload Members link in the Members section of the professional notebook Members Register a New Member Upload Members For detailed instructions on importing members click on the icon on the Member Upload screen Member Upload Return to Member Search Member Upload Site Asthma ASTHMA Max Size 2 000 KB Max Members 500 Smart Measurement System Page 26 Chapter 5 Smart Mea
13. Name Last Name Site Asthma ASTHMA b Auxiliary ID Search Clear 3 Complete the registration form and click Submit Register a New Subject Subject ID Age Gender Male Female Screening Number Randomization Number Informed Consent Date Screening Date Enrollment Date Status Status Date Assign Subject to Site Active State Not Set j East Coast Physicians ECPS Active Smart Measurement System Page 14 Finding and Administering Members After you have successfully logged into amIhealthy com you can access the member information from the Professional notebook page Click the Members tab at the top of the page and designate your search criteria The help key can assist in defining your search fields as indicated below Member Search Criteria Use this Search Engine to search for amIhealthy com members associated with your site s Narrow your search criteria by filtering your search results Optional filters define the following fields e Member User Name the user name entered during member registration e Member Auxiliary ID an auxiliary identifier that may be entered during member registration This is an optional field e Member Last Name the last name entered during member registration e Member First Name the first name entered during member registration e Site a drop down list of the sites associated with the professional account defining the
14. W amlhealthy com Smart Measurement System User s Guide QualityMetric Incorporated Lincoln RI Version 6 0 September 2012 Smart Measurement System Table of Contents Page i Table of Contents Chapter 1 About the Smart Measurement System 1 Chapter 2 Overview of the Smart Measurement System 3 Licensing the Smart Measurement System Purchasing Surveys and Survey Credits Getting Started Implementation Professional Levels of Access Patient Registration Completing a Survey Online Reports Available gt A A A A A ULURU Using the Smart Measurement System Chapter 3 Implementation 5 Your Staff Role Patient Recruitment Tips Chapter 4 Smart Measurement System for the Healthcare Professional 6 Professional Accounts 6 Professional Level of Access Descriptions 6 Professional Level of Access Privileges 7 Professional Login 8 Professional Notebook 9 Administrative Management Functions 10 Member Administration 13 Finding and Administering Members 14 Administering Surveys 18 View Survey History for a Member 19 Access Site Level Tabled Reports of Patient Scores 24 Member Upload Import 23 Chapter 5 Smart Measurement System for the Healthcare Consumer 26 Member Registration Steps 27 Patient Login Steps 30 Completing a Survey Online 31 Reports Available 31 Patient Reports 31 Provider Reports 34 Chapter 6 Frequently Asked Questions 35 What If The Patients Call In With Questions 35 How Do I View Tabled Data 35 Who Can Participat
15. ch parameters for the report by making changes to the Report Criteria Choose to have the results returned to you in HL7 CDISC web based html Microsoft Excel xls Comma separated values csv or comma delineated text file txt formats Tabled Reports Enter Criteria amp Report Format below Group All Group Data Site All Site Data Survey Allergic Rhinitis Impact Survey Start Date 01 01 2001 mra End Date 08 25 2012 ma Members Both Active and Inactive Members Repot Format Web Page htm Get Report We have updated and improved tabled reporting report formats so please check the options as they have changed For users of the original report formats please use the selections labeled Original Listed below are the various aearch xriteria and a brief explanation of each Group the Group to be included in the search Site the Site to be included in the search Only Group Administrators and above have the pre requisite level of access to alter this field Survey the Survey to be reported on Start Date the Survey Administration starting date to search on End Date the Survey Administration ending date to search on Members the Active State All Active Inactive for Members to be searched on Please note Selecting All Member Active States will return records for all Members regardless of their Active State Report Format the output format of the report HL7 2 1 6 C
16. e in the Service 35 Smart Measurement System When Should I Recruit Patients How Do I Ask A Patient to Participate in the Project What Happens During the Patient Follow up Period 35 36 36 Page il A patient who has been using paper and pencil surveys has called saying that they now have Internet access and want to do the surveys online using amIhealthy com What do you do My patient has registered but the survey doesn t appear on the Health Notebook page Who do I Contact with Questions How do I purchase more Survey Credits How do I download the User s Guide 36 36 37 37 37 Smart Measurement System Page 1 Chapter 1 About the Smart Measurement System The Smart Measurement System available through the amIhealthy com web site offers an affordable automated confidential and secure way to provide health assessments to your patient population Currently available surveys include both computer adaptive dynamic health assessments DYNHA and fixed length surveys These include generic health assessments and surveys that estimate the impact of other diseases and conditions on the patient s functional status and well being General Health Assessments Condition Specific Assessments e SF 36v2 Health Survey e Pain Impact Questionnaire PIQ 6 e SF 36v2 Health Survey Pain e Headache Impact Test HIT 6 Enhanced e Asthma Control Test ACT e SF 12v2 Health Survey e Asthma Impact Surve
17. epoint Survey Administration Date and Site Edit Survey Administration UserName 0250098 Name Herbert Sawyer Survey Administration Details Survey SF 8 Health Survey Survey Date 06 22 2009 Timepoint Baseline Site _Norming Survey 2009 NORMS2009 Enter a reason and comment below Reason Please Select vi Comment max 500 characters Save Cancel Smart Measurement System Page 22 4 Click on Save to save the Survey Administration Details OR 5 Click on Edit Survey to Save and Edit Survey Responses if supported Edit the survey and click on Submit Your Health and Well Being Survey Date from initial survey is This survey ath for your views about your health This information will belp retained heep track of how you feel and how well you are able to do your usual activities Thank you for complenng this survey For each of the following questions please mark an x in the one box that gt N best describes vour answer y Due l In general would you say your health is Kees ay ais v v v v CI C Ci 3 The following question are about activities you might do during a typical Responses are y Does vour health now limit vou ivities Hs much day Doe im these activities If to how Pre populated Moserste sctnabes pushing a vacuum cleaner bowling or paveg pot Chmteng severe Sg r of staa
18. evel of Access Descriptions Group Administrator The highest level of access is the Group Administrator Group Administrators are responsible for managing all Members Sites and other Professional users Site Administrator The Site Administrator has a level of access allowing management of sites Members accounts professional accounts and data The Group Administrator assigns the Site Administrator level of access to a professional account Full Access Professional The Full Access Professional has a level of access allowing management of Member accounts and data The Full Access Professional also has access to various reports Data Entry Professional The Data Entry Professional has a level of access allowing management Member accounts and data Aggregate Report Viewer Professional The Aggregate Report Viewer Professional has a level of access allowing generation of Aggregate Reports No member level data is accessible Smart Measurement System Page 7 Professional Level of Access Privileges Aggregate Group Site Full Access Data Entry Report Administrator Administrator Professional Professional Professional Log in to the Smart Measurement System at v v v v v www amihealthy com Overall Gender and Age Register new members es a v Modify members information name email v v v address etc reports survey data Modify status active inactive for members ae en status active inac
19. ew Survey History Edit Member Delete Member The Member Surveys screen will appear Locate the survey you wish to administer and click on the Survey Name to start the survey Member Surveys User Name 0250098 Name Herbert Sawyer For Site _Norming Survey 2009 NORMS2009 Background Information Surve Never Taken For Site _Norming Survey 2009 MOS 12 lItem Sleep Scale Standard Revised 2010 United States Enalish W Never Taken For Site _Norming Survey 2009 Never Taken For Site _Norming Survey 2009 SF 12v2 Health Survey Acute Version Never Taken For Site _Norming Survey 2009 SF 12v2 Health Survey Standard Version Never Taken For Site _Norming Survey 2009 Smart Measurement System Page 19 View Survey History for a Member Professionals can review all completed surveys for a member 1 To access the Survey History select View Survey History from the Member Search Results Pane Member Search Results ii Next gt Last 50 per page 1 500f8115 Status User Name Last Name First Name Initials Auxiliary ID Actions Take as Ciew Survey History Edit Me JTE Delete Member ap 0250098 Sawyer Herbert Take a Survey ee oe view Survey Histor 0250154 Lauretta So TS WSN eee Edit Member Delete Member Member Survey Search Criteria Use this Search Engine to search for completed surveys for a member Narrow your search criteria by filtering your search results Optional filte
20. healthy com for assistance with questions you are having difficulty in answering For technical assistance with the site please call QualityMetric at 1 800 572 9394 If you would like to purchase more survey credits please contact your QualityMetric Account Executive Otherwise you may submit an online request at the following web address http www qualitymetric com contactus You may download the Smart Measurement System User s Guide by clicking on the link from the Professional Notebook page The User s Guide will assist you with implementation registering patients and using the Smart Measurement System If you have questions that cannot be found in Frequently Asked Questions FAQ section of this User s Guide Chapter 6 or in the Help files in the Professional Notebook please email webmaster amihealthy com
21. ill be required to enter your Email If the Email Address provided matches what we have stored for your Login Name you will receive an email message containing your Login Name Smart Measurement System Page 9 Professional Notebook This page provides general information about your professional account and allows administrative management functions as established by your level of access General Your Level of Access Sponsor Administrator amp gt Sponsor ACME Corporation Group Norming Survey 2009 NORMS2009 K Site Asthma ASTHMA Site is currently set to Active What s New for Health Management in version 6 of Smart Measurement System A Smart Measurement System Users Guide pa Smart Measurement System FAQ S Figure 2 Professional Notebook Smart Measurement System Page 10 Administrative Management Functions All of the administrative functions are available from the Professional Notebook by scrolling down to the Administration section or clicking on the Administration tab at the top of the screen After choosing an administrative function detailed instructions are available through a help key as needed to complete the desired activity Administering Groups Register New Group 1 From the Administration tab click Administer Groups Home Members Tools Reports Administration Administration Jiew Survey Credits Administer Professionals Administer Sites 2 Click Register Ne
22. indow with more detailed Member Information Member Summary UserName 0250098 FirstName Herbert LastName Sawyer Initials Date of Birth 06 23 1935 Gender Male Email Address Herbert S Sawyer example com Active State Active Auxiliary Id Site Information Associated with the following sites e _Norming Survey 2009 NORMS2009 Smart Measurement System Page 16 Updating Member Information First locate the member by using the Member Lookup 1 From the Member Search Results Pane click on the Edit Member link Member Search Results 4 Next Lasth 50 per page 1 500f8115 Status User Name Last Name First Name Initials Auxiliary ID Actions view Survey Histon 025009 wye 0250098 Sawyer CEdit Member gt stete tember Take a Survey View Survey History Edit Member Delete Member a 0250154 Lauretta 2 The Edit Member Information Screen will appear User Name 0250098 Name Herbert Sawyer 3 Click on Update Member s Information to update General Information Update Member s Password to update the Member s Password or Add Remove Sites to modify a Members Site assignments Deleting a Member Professionals with the pre requisite level of access will have the option to Delete Members The member record will be permanently deleted Deleting a member requires a reason and comment to be entered This will be saved in the Audit Trail To delete a Member 1 From
23. m representative If you don t have an account representative e Refer to QualityMetric s website www qualitymetric com contactus e Or submit an online license request form www qualitymetric com license Purchasing Surveys To purchase additional surveys or survey credits please contact your and Survey Credits QualityMetric account representative or use the links above Getting Started Upon licensing the Smart Measurement System for collection of QualityMetric s survey tools an email will automatically be sent to the primary licensing contact with his or her login and initial password This user is then responsible for creating other professional user accounts including users of the same access level establishing sites and assigning surveys to sites Such actions and more are discussed later on in this document Implementation To assist you in implementing your health assessment data collection effort we offer some practical advice Make strategic decisions about the population you d like to monitor As much as possible integrate the data collection into your day to day office routine Aim for clinical ownership of the measurement process Make the data meaningful and link the outcomes to the improvement process Smart Measurement System Professional Levels of Access Patient Registration Completing a Survey Online Reports Available Using the Smart Measurement System Page 4 The Smart Mea
24. n De Se ete bern et JE ih meet Aire rara eet Mantes ala met 41 fighters Beart DO e gy teens Waterers of Wietse tome eet UM Del Sorani 5 Viernes 1 Smart Measurement System Page 23 Deleting a Survey Professionals with the pre requisite level of access will have the option to delete surveys The survey record will be permanently deleted Deleting a survey requires a reason and comment to be entered This information will be saved in the audit trail To Delete a Survey 1 Select Delete Survey from the Actions Column in the Survey Results Survey Results 1 record Alert Survey Survey Date Timepoint Actions SF 8 Health Survey 06 22 2009 Baseline Delete Survey 2 The Delete Survey screen will appear When deleting a survey the professional is required to enter a Reason and Comment as to why the survey is being deleted User Name 0250098 Name Herbert Sawyer Survey SF 8 Health Survey Survey Date 6 22 2009 Enter a reason and comment below Reason Please Select Comment max 500 characters Delete Cancel Smart Measurement System Page 24 Access Site Level Tabled Reports of Patient Scores To access reports from the Professional Notebook page click the Reports tab Click the help key to see the following explanation Tabled Reports Use the Tabled Reports feature to generate a report of survey administrations within your site s Narrow the sear
25. rs and Members Login Name Password Smart Measurement System Page 28 3 Complete the patient registration form and click Submit Register a New Member To keep accounts secure a strong password is required Strang passwords Are case sensitive Have a minimum of 8 characters and a maximum of 15 characters Contain at least 1 lower case letter a z and 1 upper case letter A Z Contain at least 1 numeric character 0 9 User Name Password Reenter Password First Name Last Name Initials Gender Date of Birth TE mail Home Phone Work Alternate Phone Address 1 Address 2 City State fip Postal Code Country SELECT COUNTRY Keyword Field is required Tif E mail address is not specified you will not be able to reset your password if lost or forgotten Please keep your password in a safe place for easy reference Assign Memberto ACME Pharma Study Site 1 ACMEPharmaStudySite1 Y Site Active State Active Auxiliary ID Cancel Smart Measurement System Page 29 The Member page will then be displayed The page will only display the survey s assigned to the associated sites Home Members Tools Reports Administration Members Register a New Member Upload Members Member Search Criteria UserName LPuser123 Initials First Name Last Name Site ACME Pharma Study Site 1 ACMEPharmaStudySite1 v Auxiliary ID Clear Member Search Results lt i N
26. rs define the following fields e Start Date the Survey Administration starting date to search on e End Date the Survey Administration ending date to search on e Survey a drop down list of Surveys for the Sites that the Member belongs to e Site a drop down list of Sites that the Member belongs to AND the professional has access to Member Survey History Return to Member Search Member Information UserName 0250098 Name Herbert Sawyer Initials Gender M Date of Birth 06 23 1935 Survey Search Criteria Start Date 01 01 2001 3 End Date 08 24 2012 Site _Norming Survey 2009 NORMS2009 Survey All Available Surveys Search Survey Results 1 record Alert Survey Survey Date Timepoint Actions SF 8 Health Survey 06 22 2009 Baseline Smart Measurement System Page 20 Survey Results Pane The following data is contained in the survey results Alert if purchased This column provides a visual indication if the survey session generated an alert Clicking the icon will display the Alert Summary sInfolcon ss The Info Icon will open the Survey Summary Popup Survey Name of Survey The survey name will be a link and clicking on the Link will open the Survey Summary Popup Survey Date The date that the survey was administered Timepoint or Visit indicator Printing a Report 1 From the Survey Results pane identify the survey using the Survey Survey Date and Timepoint columns 2 Click on either
27. s for individuals or groups Download for further analysis and reporting 5 Reports available at the Individual patient level with trending of results over time as well as an aggregated report for monitoring as a group 6 Enhanced data management capabilities with the new upgraded service allowing export of data to standard formats HL7 CDISC CSV TXT XLS and HTML For the patient 1 Secure and confidential login and registration process 2 Immediate feedback of scores and recommendations for patient and clinician use 3 Personal notebook to track changes in personal health over time 4 Vehicle for improved patient clinician communication regarding the impact of illness and treatment on the patient Smart Measurement System Page 3 Chapter 2 Overview of the Smart Measurement System This section of the guide provides a general overview of Smart Measurement System The Smart Measurement System provides information to help 1 Understand how patients view their own health how they function in their daily lives and how they feel 2 Measure the effectiveness of treatment on aspects of health to an individual patient or group 3 Screen patients to target those who need care the most 4 Help the health care team and their patients make treatment decisions Licensing the Smart To license the Smart Measurement System for an upcoming Measurement study program please contact your QualityMetric account Syste
28. surement System for the Healthcare Consumer Using the consumer site for the patient patients can self register and or access an established membership to complete surveys and view results online We recommend that the office staff complete registration to ensure appropriate enrollment However if patients are instructed to complete their own registration your Site Name is a key piece of information needed for this process See Chapter 4 for information on establishing sites within the group account If your patient does not designate your Site Name during patient registration you will not be able to track your patient results After completing the patient registration process the patient can take the survey online from their individualized Health Notebook Smart Measurement System Page 27 Member Registration Each group practice should set up procedures for registering new Steps patients on the amIhealthy com Web site whether handled by you or the patient Member registration can occur 1 During the scheduling of the intake appointment 2 After the appointment has been made as part of the office routine At a central administrative office By the patient at home if they have access to the internet Below are the steps to register on www amlhealthy com using the Consumer Site 1 Go to www amlhealthy com 2 Beneath Healthcare Consumers and Members click on the Register Now link to register Consume
29. surement System includes secure access for all healthcare professionals assigned to the group account When the initial survey purchase is made the group account and group administrator level of access is established Optional data management features are now available to the professional to ensure greater data control and security Professional accounts with differing levels of access can be established as desired and administered by the group administrator In addition multiple sites can be established with professionals designated as site administrators to manage site level data Different surveys can be assigned to each site for greater flexibility in measuring health outcomes for a given population or program Professionals can perform varied data management functions as established by the level of access assigned to the professional account within the designated site s We recommend that you establish a patient registration process A Staff person in your office can now register patients using the professional data management functions accessible through the www amIhealthy com Healthcare Professional and Administrators section or can direct patients to register themselves online through the www amIhealthy com Healthcare Consumers and Members section If patients complete the registration themselves each patient must enter the designated Site Name during patient registration in order for the data to be linked appropriately to the site wi
30. t or whichever email was specified during patient registration Smart Measurement System Completing a Survey Online Reports Available Patient Reports Page 31 After logging in the patient Health Notebook page will display on the screen You or the patient will then click on the Survey Name e g DYHNA General Health Survey Headache Impact Test SF 36v2 Health Survey etc to be administered The Health Notebook page will only display the surveys associated with the member s site account After completing a survey online the patient Member will have access to a patient report Patient reports are presented to the user upon completion of most Surveys Patient reports for most surveys including the SF Health Surveys include the following sections e Your Scores Provides the score s for the newly completed survey e What Your Scores Mean Provides an interpretation of the score s usually relative to the general patient population e Your Progress If the patient had completed the survey in the past this quadrant would provide an indication of the patient s progress over time e What You Should Do Provides recommendations to help a patient improve his or her health Other report formats are utilized for some surveys An example of a Patient Report is shown on the following pages Smart Measurement System Page 32 SF 12v2 Health Survey MH and SET Enhanced Member Report sample Page 1 SF
31. t will help us understand how you and other patients feel how well you are able to do your usual activities and how you rate your health We would like for you to complete this survey as part of your treatment plan It is called the insert name of surveys Do you have access to e mail or the Internet at home work or school If the patient says no probe a little further to see if there is any other way that they might be able to access the Internet Web Do you have any friends or family who have access who might be willing to let you use their computer Ask the patient to complete the survey online if possible or send a paper copy to be completed in advance of the visit if fixed length questionnaire or complete using the patient interviewer style During the follow up phase of data collection patients should complete the survey as often as instructed by you Give the patient the login name and password for amIhealthy com and the patient can proceed with survey completion online The registration wasn t complete The patient needs to add the Site Name field as instructed on the registration page Ask the patient to click on Add Remove Site and add the Site Name for your site and then click the Submit button to complete the action Smart Measurement System Who do I Contact with Questions How do I purchase more Survey Credits How do I download the User s Guide Page 37 Please e mail webmaster ami
32. ted Smart Measurement System Page 33 SF 12v2 Health Survey MH and SET Enhanced Member Report sample Page 2 SF 12v2 Health Survey MH and SET Enhanced English Eaz Member Report Mental Health Report for Patrick Star 5 Print this page Previous Page October 04 2011 RESULTS HISTORY Survey Date October 04 2011 Mode eForm The following history scores track mental health severity Age 34 Genie Male progression over time This section will display up to the last 7 survey results MENTAL HEALTH SEVERITY SUMMARY MENTAL HEALTH SEVERITY HISTORY 0 v Severe 90 7 fd 50 0 10 20 30 40 50 60 40 Minimal Severe 30 Your mental health severity score shows you to be minimally m depressed taking into account the margin of error 10 m m Minimal 0 i 0 Jan 19 Mar14 Jun28 Aug 17 Oct 04 2011 2011 2011 2011 2011 0 13 Minimal 14 19 Mild 20 28 Moderate 29 amp Above Severe Note This survey is not a diagnostic tool It is intended to supplement clinical decision making Visit us at www amihealthy com for more information Copyright 1999 2011 QualityMetric Incorporated Smart Measurement System Provider Reports Page 34 Provider reports are similar to Patient reports in that they display the scores for the current survey administration and score trending over time Provider reports may also be configured to include more advanced benchmarking to patient disease populations and to calculate values such
33. thin your established group account After patient registration surveys may be taken online at www amlhealthy com Each registered patient has an individualized Health Notebook allowing access to the surveys purchased under the group account and assigned to the associated site Patients will have access to their most recent patient report and can be encouraged to bring the reports to the office visit to discuss treatment progress The Smart Measurement Systemprovides Patient and Clinician Feedback Reports There is an aggregate report available for use in monitoring a group or site Tabled data reports allow the professional to download results for further analyses Once you have purchased the Smart Measurement System go to www amlhealthy com to access the service establish additional sites associate professionals and surveys and manage data The login name and password established during your purchase will serve as your professional login This information was sent to you in e mail after purchasing the Smart Measurement System Smart Measurement System Page 5 Chapter 3 Your Staff Role Patient Recruitment Tips Implementation You and your staff play an essential role in ensuring that the surveys convey an accurate picture of how a patient perceives his or her health Your beliefs and attitudes about the use of the survey convey important messages to the patient that may affect his or her responses You or designated
34. tive for professionals and sites Modify other professionals E D E E records Sites professionals within a Group Group Group Smart Measurement System Page 8 Professional Login The first step in accessing the Smart Measurement System is logging in 1 Go to www amlhealthy com 2 Under the Healthcare Professionals and Administrators section login using the professional login name and password established during account registration and click on the login button see Figure 1 F W amlhealthy com Smart Measurement System a Healthcare Healthcare Consumers and Professionals and Members Administrators Login Mame Login Mame Password Password a PO Register Mow About QualitvMetric s Smart Measurement System smart Measurement esten User s Guide TA Forgot Password Click here to reset Forgot Login Name Forgot Password Click here to reset Forgot Login Name Figure 1 Professional Login 3 The professional notebook page will appear upon successful login Forgot Password If you have forgotten your password click on the Forgot Password link You will be required to enter your Login Name and Email If the Email Address provided matches what is stored for your Login Name you will receive an email message containing a temporary password and instructions to reset your password Forgot Login Name If you have forgotten your Login Name click on the Forgot Login Name link You w
35. w Group Administer Groups S Recister Now Grous c gt Register New Gro n Baysta Hen ariut Instructions 1 Selectthe Group you wish to administer 2 To editthe Group s information click Edit Group sroup Norming Survey 2009 NORMS2009 Peak Healthcare peakhealth The Research Group TRG Inc Edit Group 3 Enter the data regarding the new Group then click Register Smart Measurement System Page 11 Administer Group Group Name Description Active State Sponsor Field is required Cancel Administering Groups Update Existing Group 1 From the Professional Notebook Select Administer Groups 2 Click on the Site you wish to administer then click on the link for Edit Group 3 Modify the information as needed then Click Update Registration Administer Group Group Name MORNE Description Norming Survey 2009 Active State Active v Sponsor Field is required Update Registration Cancel Administering Sites Register New Site 1 From the Administration tab click Administer Sites Home Members Tools Reports Administration Administration rE OA AD A Jiew Survey Credits Administer Professionals Administer Groups Smart Measurement System Page 12 2 Click the link for Register New Site Administer Sites Instructions Select the Site you wish to administer To edit the Site s information
36. y AIS 6 e SF 12v2 Health Survey MH Enhanced Dynamic Health Assessments e SF 12v2 Health Survey Pain y e DYNHA General Health Survey Enhanced e DYNHA Headache Impact Test e SF 10 Health Survey for Children HIT P e SF 8 Health Survey DYNHA Rheumatoid Arthritis Impact Survey e DYNHA Osteoarthritis Impact Survey Contact us at licensing qualitymetric com or visit our corporate website at www qualitymetric com contactus to inquire about the availability of other QualityMetric surveys through the Smart Measurement System The Smart Measurement System enables healthcare and research professionals to obtain health status assessments from patients quickly simply and confidentially with results reported in real time The platform can be used to collect data in a variety of ways 1 Online administrator entry of a proctored survey administration 2 Transcription of paper forms into the online system 3 Direct member login to a separate simplified member interface for online survey entry 4 Processing of fax survey forms The Smart Measurement System offers the following features For the cliniciar healthcare professional 1 Automated data collection service through a secure and confidential web site Smart Measurement System Page 2 2 Patient specific health data in real time 3 Clinical monitor for capturing changes in patient health status over time 4 Tabled result
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