Home

HP ProLiant DL380 G7 Server User Guide

1. Component identification 17 SAS and SATA hard drive LEDs tem Description Fault UID LED amber blue Online LED green SAS and SATA hard drive LED combinations Online activity Fault UID LED Interpretation LED green amber blue On off or Alternating amber The drive has failed or a predictive failure alert has been flashing and blue received for this drive it also has been selected by a management application On off or Steadily blue The drive is operating normally and it has been selected by a flashing management application Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible Om of The drive is online but it is not active currently Flashing Amber flashing Do not remove the drive Removing a drive may terminate the regularly 1 Hz regularly 1 Hz current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing Do not remove the drive Removing a drive may terminate the regularly 1 Hz current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Flashing Amber flas
2. i 15 NI closed a eari ud ud eaed ede pentenaoneddes cen siceeauatdedecmasnonuan teens 15 DIMM slot se Ss iiaee seiersen tentit Es isete ats aR aE EEEE EREE EEEE a RAER 16 A eaR 17 An 18 E o A 18 PC ser sage EN ai 19 USANZA 20 Battery pack WEDS od 21 O MP 22 A RE NNN 24 Power up the server trett tSt taStEr ENE ASt EESE EESEEEASEEESE EESE EESSEESSE ESNE ESE ESSEE eeren en reenn 24 Power down the server i 24 Extend the server from the illa 24 Remove the access panel tettest trett tett ESrtESEEEAENEESNEESE NESSE ASEE ESNE ESSEE S SEESE ennenen 25 Install the access panel nn non nn conan nnon nn ron nnnonnnnnonnnnonnnncninss 26 Access the product rear panel i 26 Cable management arm with left hand swing 26 Cable management arm with right hand swing 27 Remove the full length expansion board retainer 27 Remove the PCI riser cage cono nono ncnnnncnn nr corro nn ran nr narran nn nene non ran nene nena n earn rear rannrannrrinness 28 Install the PCI riser iii 29 Install the full length expansion board retainer 30 A seta anaaesnienaaaNaeeas 31 O A 32 Optional installation Services nro nr nron nn nana nn cono rn cono nncnnnnos 32 il ollo le Le cate OO te ener e E rere ere rere teh E teers 32 Optimum e eee iii 33 Space and airflow requirements n
3. NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair
4. e CD ROM and DVD drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation Loose connections on page 86 General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 110 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Troubleshooting 95 Start OS boot problems 2 Go to POST Problems Does the i m 5 server boot Disable Fast Boot in RBSU oes server SmartStart and check server boot still boot with CD order errors Does SmartStart NO troubleshoot possible recognize boot hard drive subsystem device problem 3 Does server still fail to boot SmartStart 4 Run Insight Diagnostics Is this a known good copy of SmartStart Still fail with known good
5. e Access a high performance and secure Remote Console to the server from anywhere in the world e Use the shared iLO 3 Remote Console to collaborate with up to six server administrators e Remotely mount high performance Virtual Media devices to the server e Securely and remotely control the power state of the managed server e Send alerts from iLO 3 regardless of the state of the host server e Access advanced troubleshooting features through the iLO 3 interface For more information about iLO 3 features which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license see the LO 3 documentation on the Documentation CD or on the HP website http www hp com go ilo Configuration and utilities 76 Erase Utility CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Run the Erase Utility if you must erase the system for the following reasons e You want to install a new operating system on a server with an existing operating system e You encounter an error when completing the steps of a factory installed operating system installation To access the Erase Utility use the System Erase button on the home screen of the SmartStart CD SmartStart
6. e leave a minimum clearance of 63 5 cm 25 in in front of the rack e Leave a minimum clearance of 76 2 cm 30 in behind the rack e Leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet Z CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow A CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Series rack you must install the high 9 pag y 9 airflow rack door insert P N 327281 B21 42U or P N 157847 B21 22U
7. 11 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool CAUTION To prevent possible server malfunction or damage to the equipment be sure to completely close the processor locking lever 14 Remove the heatsink cover CAUTION After the cover is removed do not touch the thermal interface media Hardware options installation 42 Hardware options installation 43 16 Close the heatsink retaining bracket 17 Remove the fan blanks in bays 5 and 6 For fan location and numbering information see Hot plug fans on page 22 or the label attached to the access panel 18 Install the fans into bays 5 and 6 19 Install the air baffle 20 If any full length expansion boards are installed complete the following steps a Install the PCI riser cage on page 29 b Install the full length expansion board retainer on page 30 21 Install the access panel on page 26 22 Install the server into the rack Installing the server into the rack on page 36 23 Power up the server on page 24 Powering up and configuring the server on page 37 Hardware options installation 44 Memory options 2 IMPORTANT This server does not support mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization The memory subsystem in this server can support RDIMMs or UDIMMs
8. L laser devices 104 LEDs 7 10 LEDs battery pack 21 LEDs hard drive 18 LEDs SAS hard drive 18 LEDs troubleshooting 19 83 lockstep memory 47 49 74 loose connections 86 M management tools 75 mechanical specifications 107 memory 45 46 48 73 74 memory configurations 46 48 memory dump 15 memory subsystem architecture 45 memory configuration requirements 46 memory configuring 46 47 48 73 74 memory lockstep 47 49 50 74 memory mirrored 48 51 52 72 74 memory online spare 48 50 51 72 73 mirrored memory 48 51 72 73 74 N NIC connectors 11 NMI jumper 15 O online spare memory 48 50 51 72 operating system crash 15 operating systems 37 81 optical drive 7 56 optical drive cable 68 optimum environment 33 Option ROM Configuration for Arrays ORCA 74 options installation 35 39 ORCA Option ROM Configuration for Arrays 74 OS boot problems flowchart 94 P PCI riser cage 28 29 61 PCI slots 24 phone numbers 110 POST error messages 98 POST problems flowchart 93 power cord 84 105 power distribution unit PDU 34 Index 122 power LEDs system 21 Power On Standby button 24 37 power requirements 34 power supply 58 power supply LEDs 12 power supply specifications 107 powering down 24 powering up 24 71 pre diagnostic steps 83 preparation procedures 24 86 problem diagnosis 83 processor option 39 ProLiant Support Pack PSP 80 PSPs overview 80 R rack
9. Both types are referred to as DIMMs when the information applies to both types When specified as RDIMM or UDIMM the information applies to that type only All memory installed in the server must be the same type The server supports the following DIMM speeds e Single and dual rank PC3 10600 DDR 1333 DIMMs operating at 1333 and 1066 MHz e Quad rank PC3 8500 DDR 1067 DIMMs operating at 1066 MHz Depending on the processor model the number of DIMMs installed and whether UDIMMs or RDIMMs are installed the memory clock speed may be reduced to 1066 or 800 MHz For more information on the effect of DIMM slot population see General DIMM slot population guidelines on page 48 Memory subsystem architecture The memory subsystem in this server is divided into channels Each processor supports three channels and each channel supports three DIMM slots as shown in the following table er 1 This multi channel architecture provides enhanced performance in Advanced ECC mode This architecture also enables the Lockstep Online Spare and Mirrored Memory modes This server supports both Registered PC3 DIMMs RDIMMs and Unbuffered DIMMs UDIMMs DIMM slots in this server are identified by number and by letter Letters identify the slots to populate for specific AMP modes Slot numbers are reported by ROM messages during boot and for error reporting Single dual and quad rank DIMMs To understand and configure memory protection modes
10. The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Regulatory compliance notices 101 Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice Products bearing the CE marking comply with the following EU Directives e Low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC e Ecodesign Directive 2009 125 EC where applicable CE compliance of this product is valid if powered with the correct CE marked AC adapter provided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformi
11. a HP paga todas as despesas de transporte e de devolu o da peca e determina a transportadora servico postal a ser utilizado Para obter mais informac es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servicos local Para o programa norte americano visite o site da HP http www hp com go selfrepair Technical support 115 HE i seri EXA ERA AL AROS RIIIE A RR IS PRICES MORE BOE CSR MANDY EF MORI CSR AFHERTHIF EAT amp DEHP HPELIXHPIERA THIS AVLE H HISTOMMREBR BERTEL SERIAL T X E ET CSRBRITILSUAFO Y NH Y Et e D BEBCBSENDADER AMERO LE REDEE ARRENDAR TO EY ERITREA kUI BERAR ENET e EE REBCRBENEECI SA m COMMEMERCBEACT AMARE Li BEAC RARER nalit BROLTFORAIAA NI REA EA ABOR AA IU TIS A RA ERLE CERCAR UZEZITALEATEET E PRAO BROB AE REACBBACSLHVECA HUMOR MI dI WIE HPETIFHPER RFE EOLA I VET HADAS IE SARRIA CEER Ch AN NTUET SRA REGIA MICA O TIE CREE REA IBC ETICA LESS Ete M RITO TI ENE REVE EIK V EA ERARIO ALIEN DUES FR RADER EE PROPER NBI L TIENE RENT EA ALE EMO CSR E ERICA MA EHPIIGEET D VE HOME 5 AAKKTENTUET MUA HPI ET DENIS HEMBRA GAFAS E RBA CMA EHPA LT CREED SEAN ER ET DA BULROMARICMBBRt CBICANTC EEL AA AU HPAORAB AWAR NET MEAD SEDMI I HAAS LUMRRARESAABL EAT SERENE Siti LET EP BITS HP FEAS EA THES CSR ABE DURA RE MRA HE ST IB ANE ETA GRA ART EE AEK AR Tate MRS UTM HP GX HP REA AEA WARE RT NEGER
12. further information refer to the controller QuickSpecs on the HP website http www hp com Double blink The cache microcontroller is waiting for the host controller to then pause communicate Component identification 21 One blink per The battery pack is below the minimum charge level and is being second charged Features that require a battery such as write cache capacity expansion stripe size migration and RAID migration are temporarily unavailable until charging is complete The recharge process takes between 15 minutes and two hours depending on the initial capacity of the battery Steady glow The battery pack is fully charged and posted write data is stored in the cache Off The battery pack is fully charged and there is no posted write data in the cache One blink per One blink per An alternating green and amber blink pattern indicates that the second second cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller Steady glow There is a short circuit across the battery terminals or within the battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years One blink per There is an open circuit across the battery terminals or within the second battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically
13. or modifying system components Troubleshooting 98 Battery replacement If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock A WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component 1 Power down the server on page 24 2 Extend the server from the rack on page 24 3 Remove the access panel on page 25 4 Remove the full length expansion board retainer on page 27 if any full length expansion boards are installed p Remove the PCI riser cage on page 28 Remove the air baffle on page 31 Remove the battery To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery replacement 99 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory c
14. to provide proper frontto back airflow and cooling A CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment e Front and rear doors lf the 42U rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation e Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in 2 IMPORTANT The HP ProLiant DL380 G7 Server cable management arm is not supported on Compaq branded 7000 series racks Setup 33 Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F Z CAUTION To reduce the risk of damage to the equipment when installing third party options e Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits e Do not exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and reg
15. 24 3 Remove the access panel on page 25 4 Remove the existing media drive option or blank Hardware options installation 56 Slide the optical drive into the drive bay 5 Connect the power and data cable to the system board The air baffle is not shown for clarity 6 Connect the power and data cable to the optical drive Install the access panel on page 26 57 Hardware options installation 9 Power up the server on page 24 Powering up and configuring the server on page 37 Redundant hot plug power supply option CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Access the product rear panel on page 26 2 Remove the power supply blank WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it 4 Connect the power cord to the power supply 5 Route the power cord through the power cord anchor or cable management arm Hardware options installation 58 w oe AA Reposition the cable management arm into the operating position Connect the power cord to the power source Be sure that the power supply LED is green Rear panel LEDs and buttons on page 12 Verify that the corresponding power supply LED on the SID is green Expansion board options The server supports PCI PCI X and PCI Express
16. 48 72 73 air baffle 31 Array Configuration Utility ACU 74 ASR Automatic Server Recovery 75 authorized reseller 110 auto configuration process 71 Automatic Server Recovery ASR 75 battery 15 99 104 battery cabling for BBWC 69 battery pack LEDs 21 battery backed write cache BBWC 21 BIOS Serial Console 72 BIOS upgrade 76 blue screen event 15 boot options 72 BSMI notice 103 buttons 7 C cable management arm 26 27 35 cables 68 86 101 cabling 68 cabling BBWC 69 Canadian notice 101 capacitor pack 20 54 Care Pack 32 82 cautions 84 Change Control 82 Chinese notice 104 components 7 84 106 components identification 7 15 configuration of system 37 70 connection problems 86 connectors 7 contacting HP 110 crash dump analysis 15 CSR customer self repair 110 customer self repair CSR 110 D default settings 47 diagnostic tools 75 76 78 diagnostics utility 78 DIMM identification 46 DIMM installation guidelines 48 DIMM population guidelines 48 DIMM slot locations 16 DIMM slots 48 DIMMs 16 45 73 DIMMs installation 52 DIMMs single and dual rank 45 drive LEDs 18 drivers 80 electrical grounding requirements 34 electrostatic discharge 106 enabling the Trusted Platform Module 67 environmental requirements 33 environmental specifications 107 Erase Utility 76 error messages 98 European Union notice 102 expansion board options 59 expansion slot covers 59 expansion slo
17. 505 W at 200V AC input 1725 at 200V AC input Rated steady state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Specifications 109 Technical support Before you contact HP Be sure to have the following information available before you call HP e Technical support registration number if applicable e Product serial number e Product model name and number e Product identification number e Applicable error messages e Add on boards or hardware e Third party hardware or software e Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller e See the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html For HP technical support e In the United States for contact options see the Contact HP United States webpage welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps e In other locations see the Contact HP worldwide in English webpage http welcome hp com c
18. CSR AREAS HP 43 BLAD AIK METER A AR CSR ABH TAREA EREP BITS AIAR MRR HP BIRLA MMA AKSE MRFIANIRA BN EPLET ATARI BP BR AER ATREA Fit MRE BR HP NARA GRP REE AREAS AS HP A EEK TELET Mi R TE RAE HP MAMAS ESA ATH ATMERP RENEE HP R STAR SEE AKAD IERE A RRRA A CSR RFR ET MISERA RIS MATERNI RMR Eye A TS AMAA ARIS B R REZA BARE HP ARERR ARAARA BS EAA GRRR HP AEEA CSR ABERE AA RADA RIE RHEE HP MR R GE HAREIDE HP MLABLAMERRA GERA 5 NIERA IG EREE HP AARRE BY AB DE PT He HE AY RIA AVA EA RARA AR BA AAR HP ARES ERE SRR FRATAR HPA AA AENA RRA HEERSER FX HP EARTHED 18506 wR ERR ARALAR ia HP Fis http www hp com go selfrepair Technical support 116 EF BA THE H HP R aR t I ETS AAA TAEZ CSR RAR DESSE gt Wh BES ERE HSE EX AGNE o ANTE SZIETRAR HP ER HP ARIAS PEER HILST TER L RER CSR E RER gt RI HP IRAR ARLE HAS EE EIR CSR BEN AMEN FAM EA ET HETER 6 ERRES WREE R HP AE HP AG GENE BUL AR ISAT ERIN ESS Bh ALAS e BEH EA BOSATTE OE EEA o EBU ANER BT HELLA gt MA 20 REER HP RITER gt AKER Rte OREN URRA gt TIERRA AWM gt MAL HAE HP PRA HRA A AITHRE gt AASER gt HP REN HER ERE f4 BHSAEATMSH BR gt BETA ET BOSS ELSIE ICAA gt CSR BIG FAL fF ADR SK gt TERRA Seat FA SK AAA gt RITT RER RENTER EBRR TAE HP R ED gt BAHAR AEE TRANS HET V RE HP EE CSR FIRE KH o FERIHRRELHEE HP gt Que BEAN CARA 5 ALTER RARA
19. Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen Technical support 112 HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verfigbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
20. DAR HP gt FREE DS BEN ERA SA SO BARE o MR GABEJRRAE E HP FIRER MENA SHEA BME gt HP ARMA RR SARS A MEAR MERA 20 HP SRB THHE IRER gt ASRS ARSE o ERFAR ERA HP th http www hp com go selfrepair MI lt p HP HEL Fa AVS Fado AHO UE 5 A A OS SESS HHS UALS sp AH 24 au SECS FSS OS ASSO AASAUSUC AS 7171 SOt HES HP AHA SSAA Es AHA BSAA lA CSR FSS ASSO 877 HHA HPE AS TSS HE MEAN ZUA AAS ALE Malet USS SUC CSR FEAE F AA SHA ABC DAUZ 2 IP APSO UA PE ALS ALT HPO 0 HSS 14158 23 82 O 4H 401 CH St 330 Y AUNAR ELO 224 FRNY ASIO E 0 FEST IAE Sa 75925 BAENA GU O SA ot AFS XP HPO 0 FE WAS 988 89 ASAE FL SI Al Sol HESSE ES HA FS met SIE BIS UO Wat SET WSOC Ya UF Ho 52 294 AS 0 7 75 amp BALE AU O HPE SAAS 14 35 SA MAA MEANS Sol FSS IAS ES sa USC 0 43 FEE2 Illustrated Parts Catalogoll No efa EA S O UEUC CSR FHS Ma SHS HAY 240 GSE SS OE SAA GSO 2535 430 0 0 4117 C AeA ZA ASE SSF 7 H SO PPT SACS Y Es 44 71 MSO 25 E FI ASC 20 ESSA HP 7S AU MES ASSHA SL NE 72 817 ASS SSS SAAMUC HPE 280 Het HSS HPS YHo st x HFS CSR Wal F 2 SIA HSE ASO AGE 810 Beet FHS HPS Seth Of ste FLATE ASS 7 7 USES SAS 213 52 01 HPS Beto OF EH CE o Y 220 HAs SSS ASE EE HEN 204 HA SSA SIA Preto Of ELIN 4210 Sey st Sas PES B SS HPI wall FEN M HSS YTE ASUC 24 42 elo SS HPE EESR TS HE HSE PES OSH SSAA BAe MH AZ EYE HP 24 Ma e 22780 HSt XA St USES AMS MHA ASAAO SISAL SD XA
21. E 230 HAS HP A 440 S hitp www hp com go selfrepair S HASSAN S Technical support 117 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate IEC International Electrotechnical Commission LO Integrated Lights Out IML Integrated Management Log ISEE Instant Support Enterprise Edition Acronyms and abbreviations 118 NMI non maskable interrupt NVRAM non volatile memory ORCA Option ROM Configuration for Arrays PCle peripheral component interconnect express PCI X peripheral component interconnect extended POST Power On Self Test PSP ProLiant Support Pack RBSU ROM Based Setup Utility RDIMM Registered Dual In line Memory Module RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA SFF small form factor SIM Systems Insight Manager Acronyms and abbreviations 119 TMRA recommended ambient operating temperature TPM trusted platform module UDIMM Unregistered Dual In Line Memory Module UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent Acronyms and abbreviations 120 Index A access panel 25 26 Advanced ECC memory 47
22. For NetWare IML Viewer o For Windows IML Viewer o For Linux IML Viewer Application e From within the iLO 3 user interface e From within HP Insight Diagnostics on page 78 For more information see the Management CD in the HP Insight Foundation suite for ProLiant Remote support and analysis tools HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for on site service if configured and available in your country The software is available in two variants e HP Insight Remote Support Standard This software supports server and storage devices and is optimized for environments with 1 50 servers Ideal for customers who can benefit from proactive notification but do not need proactive service delivery and integration with a management platform e HP Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive serv
23. copy j Troubleshoot Diagnostics run problem found without errors by Diagnostics 6 Check CD DVD 6 ROM IDE Isolate and minimize the controller and 7 memory configuration cable Troubleshoot possible corrupted system disk or OS Does condition still exist Does condition still exist Break server down Yes to minimum configuration Does condition still exist Add parts back to configuration to isolate component Does 8 condition still Troubleshoot or replace basic exist server spare parts 9 Go to General Diagnosis Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents e Server boots but the internal health LED external health LED or component health LED is red or amber Troubleshooting 96 NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty internal or external component e Unsupported component installed e Redundancy failure e System overtemperature condition Management agents or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Integrated Management Log on page 79 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp
24. d placement et main d oeuvre du service vous seront factur s Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement congues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r s
25. gegen einen Aufpreis verfigbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zuriickgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Geschaftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen uber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP
26. identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t
27. installation 32 35 rack mounting hardware 35 rack resources 32 rack stability 84 rack warnings 35 84 RBSU ROM Based Setup Utility 71 72 RDIMM configuration 47 rear panel buttons 12 rear panel components 11 rear panel LEDs 12 rear panel accessing 26 redundant ROM 77 registering the server 38 regulatory compliance notices 100 102 removing a hot plug SAS hard drive 54 removing the access panel 25 removing the full length expansion board retainer 28 required information 110 resetting the system 15 retaining the recovery key password 66 ROM redundancy 77 ROMPoq utility 76 77 S safety considerations 35 83 SAS and SATA device numbers 17 SAS drive numbers 18 SAS hard drive LEDs 18 scripted installation 70 serial number 75 series number 100 server fault indications flowchart 96 server features and options 39 server power on problems flowchart 90 service notifications 87 shipping carton contents 35 SmartStart autorun menu 70 SmartStart Scripting Toolkit 70 SmartStart overview 70 space and airflow requirements 33 specifications 107 specifications environmental 107 specifications mechanical 107 specifications power 107 start diagnosis flowchart 87 static electricity 106 status lights battery pack 21 support 79 110 supported operating systems 81 switches 15 symbols on equipment 84 symptom information 85 system battery 99 system board components 14 system components 7 system m
28. management toolkit documentation html HP ROM Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following e Configuring system devices and installed options e Enabling and disabling system features e Displaying system information e Selecting the primary boot controller e Configuring memory options e Language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Using RBSU To use RBSU use the following keys e To access RBSU press the F9 key during power up when prompted e To navigate the menu system use the arrow keys e To make selections press the Enter key e To access Help for a highlighted configuration option press the F1 key 2 IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The sys
29. more than three years Hot plug fans A CAUTION To avoid damage to server components fan blanks must be installed in fan bays g p y 5 and 6 ina single processor configuration The only two valid fan configurations are listed in the following table 1 2 4 5 processor Fan Fan Fan blank Fan blank Component identification 22 For a single processor configuration four fans and two blanks are required in specific fan bays for redundancy A fan failure or missing fan causes all fans to spin at high speed A second fan failure or missing fan causes an orderly shutdown of the server Installing more than the required number of fans in a single processor configuration is not a supported configuration For a dual processor configuration six fans are required for redundancy A fan failure or missing fan causes all fans to spin at high speed A second fan failure or missing fan causes an orderly shutdown of the server The server supports variable fan speeds The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server The server shuts down during the following temperature related scenarios e At POST and in the OS iLO 3 performs an orderly shutdown if a cautionary temperature level is detected If the server hardware detects a critical temperature level before an orde
30. password on page 66 3 Enabling the Trusted Platform Module on page 67 Enabling the TPM requires accessing the ROM Based Setup Utility RBSU HP ROM Based Setup Utility on page 71 For more information about RBSU see the HP website http www hp com support smartstart documentation TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitlockerTM Drive Encryption feature For more information on Bitlocker see the Microsoft website http www microsoft com A CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access Hardware options installation 64 When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and
31. properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Hardware options installation 45 Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB and a quad rank DIMM would be 8 GB DIMM identification To determine DIMM characteristics use the label attached to the DIMM and the following illustration and table HP 8GB 2Rx8 PC3L 10600R 9 08 hem Description Defin KES IR Single rank 2R Dual rank 4R Quad rank Data width x4 4 bit x8 8 bit Voltage rating L Low voltage 1 35v Blank or omitted Standard Memory speed 10600 1333 MHz 8500 1066 MHz DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website
32. software on page 70 Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM USB support and functionality USB support HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST e RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support Configuration and utilities 77 Internal USB functionalit
33. the QuickSpecs on the HP website http www hp com RDIMM maximum memory configurations The following table lists the maximum memory configuration possible with 8 GB RDIMMs Single rank 72 GB 144 GB UDIMM maximum memory configurations The server supports a maximum of 12 GB with one processor and 24 GB with two processors using 2 GB single or dual rank UDIMMs Advanced ECC memory configuration Advanced ECC memory is the default memory protection mode for this server Standard ECC can correct single bit memory errors and detect multi bit memory errors When multi bit errors are detected using Standard ECC the error is signaled to the server and causes the server to halt Advanced ECC protects the server against some multi bit memory errors Advanced ECC can correct both single bit memory errors and 4 bit memory errors if all failed bits are on the same DRAM device on the DIMM Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server failure The server provides notification that correctable error events have exceeded a pre defined threshold rate Lockstep memory configuration Lockstep mode provides protection against multi bit memory errors that occur on the same DRAM device Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types The DIMMs in each channel must have identical HP part nu
34. when a system is hung and not responding to traditional debug mechanisms Component identification 15 Crash dump log analysis is an essential part of diagnosing reliability problems such as hangs in operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to invoke the NMI handler and generate a crash dump log the administrator can do any of the following e Short the NMI jumper pins e Press the NMI switch e Use the iLO Virtual NMI feature For additional information see the whitepaper on the HP website http h20000 www2 hp com bc docs support SupportManual c00797875 c00797875 pdf DIMM slot locations DIMM slots are numbered sequentially 1 through 9 for each processor The supported AMP modes use the letter assignments for population guidelines Sorzme no ll a Component identification 16 SAS and SATA device numbers e SFF device bay numbering e Optional SFF device bay numbering e LFF device bay numbering
35. 8 key when prompted during the array controller initialization to configure the array controller using ORCA e Press the F9 key when prompted during the boot process to change the server settings using RBSU The system is set up by default for the English language For more information on the automatic configuration refer to the HP ROM Based Setup Utility User Guide located on the Documentation CD Registering the server To register the server refer to the HP Registration website http register hp com Setup 38 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Processor option The server supports single and dual processor operation Z CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server Z CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation to
36. Fe 78 HP Insight Diagnostics survey functionality ii 78 Integrated Management AAA A A AA ARAN 79 Remote support and analysis tools nono nnncon nn nonn nn non nr nronnnnonn nn nono rincon nnninos 79 HP Insight Remote Support 9 6 79 Keeping UA A ESSES EESNESN ESSEEN A cs 80 Driver Seo ae a a se ieee eases eee ano 80 CO ai RI RR ONE no 80 ProLiant Support Packs ii e 80 Operating system version SUpport i 81 A I at 81 HP Smart Manager van 81 Change control and proactive notification rro non nr nn nnn rro rra rra 82 A A RARE AE IT 82 COSI RIO MORTI 83 A o E EE E E E E E TE TEET 83 Medina si n 83 Important safety information nn ron nnnonnnnno nro ron nn esre nn cono rn nono rncon ancianos 83 Symbols UM HE 84 Symptom information i 85 Prepare the server toral qnos 44 86 LOOSE CONNECHONS gt 1 ti n 86 A O A 87 Troubleshooting flowcharts i 87 Start diagnosis IO cca 87 General diagnosis flowchart ccoo nononnonn cnn nono r nn rra rnn nena rra rra rrnn rra rca 88 Server power on problems flowchart nono nnnconnncn non connnncnn naco nnnconnnnonnnos 90 POST problems flowchart nono nnconnnnconnnnnonnnconn nn non nnnnnn nn conan nconnnnnonnncnnnnnos 93 OS boot problems flowchart i 94 Server fault indications flowchart i 96 POST error messages and be
37. HP ProLiant DL380 G7 Server User Guide A Part Number 594660 001a March 2010 First Edition O Copyright 2010 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows Server are U S registered trademarks of Microsoft Corporation Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents CON IN aiii 7 Front panel components i 7 Front panel LEDs and buttons nono nnnconnnnnon nn cono nn ron nn nono nono nnncon nn nonn rn nono ra rannnninnnss 8 Systems Insight Display EDS A A NA MARRA AAA AAA ATA 9 Systems Insight Display LED combinations non cono nonnnconn nono nora nron nana n rra rca nnrnnnrnnneos 10 Rear panel components iii 1 Rearpanel LEDS ard af 12 Non hot plug PCI riser board slot rai 13 System board components i 14 System maintenance switch
38. M security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data Hardware options installation 65 8 9 10 11 12 13 14 15 16 Install the TPM board Press down on the connector to seat the board Install the TPM security rivet by pressing the rivet firmly into the system board i He Install the air baffle Install the PCI riser cage on page 29 Install the full length expansion board retainer on page 30 if any full length expansion boards are installed Install the access panel on page 26 Install the server into the rack Installing the server into the rack on page 36 Power up the server on page 24 Powering up and configuring the server on page 37 Retaining the recovery key password The recovery key password is generated during Bitlocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity Hardware options installation 66 To help ensure maximum security observe the following guidelines when retaining the recovery key password e Always store the recovery key password in multiple locations e Always store copies of the recovery ke
39. OM images and value add software can be downloaded from the HP website http www hp com support To directly locate the OS drivers for a particular server enter the following web address into the browser http www hp com support lt servername gt In place of lt servername gt enter the server name For example http www hp com support dl360g6 http www hp com support dl36096 Version control The VCRM and VCA are Web enabled Insight Management Agents tools that HP SIM uses to facilitate and schedule software update tasks to the entire enterprise e VCRM manages the repository for Windows and Linux PSPs as well as online firmware Administrators can browse a graphical view of the PSPs or configure VCRM to automatically update the repository with Internet downloads of the latest software from HP e VCA compares installed software versions and available updates Administrators can configure VCA to point to a repository managed by VCRM For more information about version control tools see the HP Systems Insight Manager Help Guide and the Version Control User Guide on the HP Systems Insight Manager website http www hp com go hpsim ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www1 hp com products servers management psp html Configuration and utilities 80 Operating system versio
40. P Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are e Hardware support o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day e Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMWare e Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 e Startup and implementation services for both hardware and software For more information on HP Care Pack Services see the HP website http www hp com services carepack Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000 10000 and H9 series racks For more information on the content of each resource refer to the rack resource kit documentation If you intend to deploy and configure multiple servers in a single rack refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Setup 32 Optimum environment When installing the server in a rack select a location that meets the environmental standards described in this section Space and airflow requirements To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack
41. SI Processor amber Amber One or more of the following conditions may exist Processor in socket X has failed Processor X is not installed in the socket Processor X is unsupported ROM detects a failed processor during POST Processor amber Amber Green Processor in socket X is in a pre failure condition DIMM amber Red Green One or more DIMMs have failed DIMM amber DIMM in slot X is in a pre failure condition Overtemperature Amber Green The Health Driver has detected a amber cautionary temperature level Overtemperature Amber The server has detected a hardware critical amber temperature level Fan amber One fan has failed or has been removed Component identification 10 Systems Insight System power Display LED and color LED Fan amber Green Two or more fans have failed or been removed Power supply amber Amber Only one power supply is installed and that power supply is in standby Power supply fault System board fault Power supply amber Redundant power supply is installed and only one power supply is functional AC power cord is not plugged into redundant power supply Redundant power supply fault Power supply mismatch at POST or power supply mismatch through hot plug addition Power cap green BR Flashing green Waiting for power Power cap flashing Amber Power cap has been exceeded amber 2 IMPORTANT If more than one DIMM slot LED is illuminated further trou
42. aintenance switch 15 system power LED 8 21 Systems Insight Display 9 10 Systems Insight Display LEDs 9 10 T Taiwan battery recycling notice 105 technical support 110 telephone numbers 110 temperature requirements 34 TPM Trusted Platform Module 64 TPM connector 14 troubleshooting 83 troubleshooting flowcharts 87 U UDIMM configuration 47 UID LED 15 updating the system ROM 77 USB connectors 7 USB support 77 utilities 70 utilities deployment 70 71 V ventilation 33 Index 123 Version Control 80 video connector 7 W warnings 35 84 website HP 110 Index 124
43. anapantosivanalhaaslipainad ha loueahaninadlvapaaieansyad nay nias 106 Grounding methods to prevent electrostatic discharge vnr nnrrnnrrnnnrrnnrsnnrrnnnrrrnrrrnesnnnrrnnenn 106 A A ee 107 Environmental specifications nn ron nn nonn nn cono nn con nn conan aran rra ran nncinss 107 Mechanical specifications aia 107 Power supply specifications nono nnnonnnncn nro con nn nono nn non nn canon nono nn non rn renner neee 107 o A I EI 110 Before you contact HP 110 A MN nSt NN NN EN ON PM 110 Customer Self Repair rettent EAEE ASEESSA SEEEASEE ESEESE EESE Ere Ernten eneee na 110 nale 118 Component identification Front panel components e SFF model Item Description 1 Quick release levers 2 eoe O e SFF model with optional hard drive cage Component identification 7 CC 6 USB connectors 2 e LFF model Quick release levers 2 Systems Insight Display Hard drive bays USB connectors 2 5 Video connector 4 Video connector Front panel LEDs and buttons Ol 02 FROST HOL vem osmon Sem ooo y UID LED and button Blue Activated Flashing blue System being remotely managed Off Deactivated Component identification 8 CCT ae o 2 System health LED Green Normal Amber System degraded Red Sy
44. ap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date o HP recommends you have access to the server documentation for server specific information o HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process Download the current version of SmartStart from the HP website http www hp com servers smartstart Loose connections Action e Be sure all power cords are securely connected e Be sure all cables are properly aligned and securely connected for all external and internal components e Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors e Ifa fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray e Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components e Ifa device has latches be sure they are completely closed and locked e Check any interlock or interconnect LEDs that may indicate a component is not connec
45. ased Diagnostics or Inspect by pressing the F10 key e Access the boot menu by pressing the F11 key e Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Configuring AMP modes Not all ProLiant servers support all AMP modes RBSU provides menu options only for the modes supported by the server Advanced memory protection within RBSU enables the following advanced memory e Advanced ECC Mode Provides memory protection beyond Standard ECC All single bit failures and some multi bit failures can be corrected without resulting in system downtime e Online Spare Mode Provides protection against failing or degraded DIMMs Certain memory is set aside as spare and automatic failover to spare memory occurs when the system detects a degraded DIMM DIMMs that are likely to receive a fatal uncorrectable memory error are removed from operation automatically resulting in less system downtime See the server specific user guide for DIMM population requirements Configuration and utilities 72 Mirrored M
46. ation CD or the HP website http www hp com products servers platforms Integrated Management Log on page 79 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website www hp com su Power supply problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website www hp com products servers platforms System open circuits and short circuits in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 91 Start Power on problems 2 1 Use mainte Are any component nance tools to health LEDs on identify the problem 1 Is the internal health LED red or amber 1 What color is the system power LED Amber or Green Yes 3 4 Reseat indicated if diti till exist component Check EON doses for loose connec pe pa tions P Press fi Power 1 Check for Is the external loose power On health LED cords Standby red or amber button 5 Mark the corresponding Press IML entry as 6 Power On repaired i
47. bleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM Rear panel components SN Ooddobooak ol SSeS See a8 dea 3 PCI slot 4 Component identification 1 Jr o o o ooo ECT I USB connectors 2 LO 3 connector Rear panel LEDs and buttons Power supply LED Green Normal Off System is off or power supply has failed UID LED button Blue Activated Flashing blue System being managed remotely Off Deactivated 3 NIC iLO 3 Green Network activity activity LED Flashing green Network activity Off No network activity 4 NIC iLO 3 link Green Network link LED Off No network link Component identification 12 Non hot plug PCI riser board slot definitions Secondary Primary PCle2 riser PCle2 x16 riser PCle2 PCI X riser slot form factor slot form slot description slot description slot description factor 4 FL FH 1 FL FH PCle2 x16 PCle2 x16 PCIX 64 bit 133 8 4 1 16 8 4 1 MHz een frosusean ra 1 ESTACA Notes ne i i Primary denotes the risers are installed in the primary riser connector e Secondary denotes the risers are installed in the secondary riser connector e Installing the risers listed in the table above in either the primary or secondary ris
48. cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En Technical support 113 el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Part
49. com support Event list error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Component identification on page 7 System Management Homepage htips localhost 238 1 Power on problems flowchart Server power on problems flowchart on page 90 Smart Array SCSI Diagnosis feature in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms HP contact information on page 110 HP Insight Diagnostics on page 78 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com su Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Troubleshooting 97 4 Start Server fault indications Select an appropriate fault indicator 1 Insight Management Agents Is the Was Is the event reported Is there an IML internal a EE by Insight entry identifying
50. ctive channel and the system disables the channel with the failed DIMM General DIMM slot population guidelines Observe the following guidelines for all AMP modes e Populate DIMM slots for a processor only if the processor is installed e To maximize performance in multi processor configurations distribute the total memory capacity between all processors as evenly as possible e Do not mix Unbuffered and Registered PC3 DIMMs e Each channel supports up to two Unbuffered DIMMs e Ifquad rank DIMMs are installed for a processor a maximum of two DIMMs can be installed on each channel for that processor e Ifa channel contains quad rank DIMMs the quad rank DIMM must be installed first on that channel DIMM speeds are supported as indicated in the following table Populated slots Speeds supported per channel MHz Single or dual rank 1333 1066 Single or dual rank 800 Advanced ECC population guidelines For Advanced ECC mode configurations observe the following guidelines Hardware options installation 48 e Observe the general DIMM slot population guidelines on page 48 e DIMMs may be installed individually Single processor Advanced ECC population order For Advanced ECC mode configurations with a single processor populate the DIMM slots in the following order e RDIMM Sequentially in alphabetical order A through I e UDIMM A through F sequentially in alphabetical order Do not populate DIMM slots G thr
51. d Linux operating systems e Performs local or remote one to many online deployment e Deploys firmware and software together e Supports offline and online deployment e Deploys necessary component updates only except Linux RPMs e Downloads the latest components from Web except Linux RPMs e Enables direct update of BMC firmware iLO and LO100i For more information about HP Smart Update Manager and to access the HP Smart Update Manager User Guide see the HP website http www hp com go foundation Configuration and utilities 81 Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pen Care Pack HP Care Pack Services offer upgraded service levels to extend and expand bundled services with easy to buy easy to use support packages that help you make the most of your server investments For more information see the HP website http www hp com services carepack Configuration and utilities 82 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification error message interpretation issue resolution and software maintenance on ProLiant s
52. d surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts e Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin e Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats e Use conductive field service tools e Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 106 Specifications Environmental specifications Vale rompere anger Shipping 30 C to 50 C 22 F to 122 F Maximum wet bulb 28 C 82 4 F temperature Relative humidity noncondensing All temperature ratings shown are for sea level An altitud
53. e derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Mechanical specifications Pe ee Power supply specifications Depending on installed options the server is configured with one of the following power supplies e HP ProLiant 1200 W Power Supply Specification Value COS I Rated input voltage 100 to 120 VAC 200 to 240 VAC Specifications 107 4 9 A at 200 VAC 1348 W at 200V AC input BTUs per hour 3530 at 120V AC input 4600 at 200V to 240V AC input Power supply output Rated steady state power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input e HP ProLiant 750 W Power Supply Input requirements Rated input voltage 100 to 120 VAC 200 to 240 VAC 4 3 A at 200 VAC 824 W at 200V AC input 2812 at 200V AC input Rated steady state power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input Maximum peak power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input e HP ProLiant 460 W Power Supply Input requirements Specifications 108 Rated input voltage 100 to 120 VAC 200 to 240 VAC 2 6 A at 200 VAC Rated input power
54. e mode configurations with a multiple processors populate the DIMM slots for each processor in the following order e RDIMM o First A B and C o Next D E and F o Last G H and I e UDIMM o First A B and C o Last D E and F o Do not populate slots G H and I After installing the DIMMs use RBSU to configure the system for online spare memory support Configuring online spare memory on page 73 Mirrored Memory population guidelines For Mirrored Memory mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 48 e Always install DIMMs in channels 1 and 2 for each installed processor e Do not install DIMMs in channel 3 for any processor e DIMMs installed on channel 1 and channel 2 of an installed processor must be identical e In multi processor configurations each processor must have a valid Mirrored Memory configuration e In multi processor configurations each processor may have a different valid Mirrored Memory configuration Single processor Mirrored Memory population order For Mirrored Memory mode configurations with a single processor populate the DIMM slots in the following order e RDIMM o First Aand B o Next D and E o Last Gand H o Do not populate slots C F or l e UDIMM o First A and B o Last D and E o Do not populate slots C F G H or After installing the DIMMs use RBSU to configure the system for Mirrored Memory su
55. e proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 78 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every SmartStart assisted HP Insight Diagnostics installation or it can be installed through the HP PSP ProLiant Support Packs on page 80 NOTE The current version of SmartStart provides the memory spare part numbers for the server To download the latest version see the HP website http www hp com support Configuration and utilities 78 Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM e From within Survey Utility e From within operating system specific IML viewers o
56. efore servicing this product read the Important Safety Information document provided with the server Troubleshooting 83 Warnings and cautions A WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling feet are extended to the floor e The full weight of the rack rests on the leveling feet e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason WARNING To reduce the risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment e Do not route the power cord where it can be walked
57. electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you rec
58. emory Mode Provides protection against uncorrectable memory errors that would otherwise result in system failure In this mode the system maintains two copies of all data If an uncorrectable memory error occurs the system automatically retrieves the good data from the mirrored copy The system continues to operate normally without any user intervention If the system supports hot plug memory the failed memory can be replaced while the system continues to operate RAID Memory Mode Provides protection levels similar to Mirrored Memory Mode and it requires less memory allocation than full redundancy Configuring Advanced ECC memory To configure Advanced ECC memory wr ds i a SP Dr Install the required DIMMs Installing a DIMM on page 52 When the prompt appears access RBSU by pressing the F9 key during power up Select System Options Select Advanced Memory Protection Select Advanced ECC Memory Press the Enter key Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on Advanced ECC see the HP website http h18000 www1 hp com products servers technology memoryprotection html Configuring online spare memory To configure online spare memory 1 No a D Install the required DIMMs Installing a DIMM on page 52 When the prompt appears access RBSU by pressing the F9 key during power up Select System Options Select Advanced Memory Protection Select Onl
59. ently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 78 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses Troubleshooting 85 Prepare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation Record any error messages displayed by the system Remove all diskettes CD ROMs DVD ROMs and USB drive keys Power down the server and peripheral devices if you will be diagnosing the server offline If possible always perform an orderly shutdown a Exit any applications b Exit the operating system c Power down the server on page 24 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist str
60. ep codes non nonononno nono nnnnnn cnn nrnn nr nn rr none nnn ran nr narran rannnnannnnos 98 A i 99 Regulatory compliance RR an 100 Regulatory compliance identification numbers lle 100 Federal Communications Commissioni li 100 Coreglia 100 Class equipment trett trt tt ertt ESEESE ESENES EEE ESEE ESEESE EEEE ESE EESE esr en nenene 100 Class B equipment pone ii iii i 100 Declaration of conformity for products marked with the FCC logo United States only 101 Mediliedicli lille 101 aaa 101 Canadian notice Avis Canadien EEE E EEE E E EE 102 European Union regulatory AMNESIA E E TE ee E 102 Disposal of waste equipment by users in private households in the European Union 103 TEA 103 BOM NOt Ge Lee 103 o O oat tyissscits 104 A AR IN OT TE 104 Laser compliance nn con nnnonn nn non nn non nn non nn non nn nnn nn nnnnnnnannnnnnn nn nono EEES Ensen neen Eee 104 Battery replacement notice ccccscccesssccssececeseceeseeecssecessseeeeeeecseeeseseeessaeecsseeesseeeeseescsseeecsseessseesesseeecgeees 104 Taiwan battery recycling notice nooo no nono nnn nono nr nnn rr nn nr narran nr r nn nr narran rrnn rra nnannnrannnss 105 Power cord statement for Japan saint AU A A EAN EES ESES rens EenE EnEn na 105 Fica 106 Preventing electrostatic discharge lt 5 yasasihanheinayisisisiinavnenntsvanaekeannnay inde
61. er connectors determines the form factor of the PCI cards supported by those risers e FL FH denotes full length full height HL FH denotes half length full height LP denotes low profile e The PCle2 x16 riser supports a maximum power of 150 W with an HP power cable This cable must be used for PCle card wattages greater than 75 W Slot description example PCle2 x16 8 4 2 1 i Negotiable link width s Physical connector link width G en 2 signaling rate Component identification 13 System board components Jen osos O CIN COC E from feti Component identification 14 Description Deion ps essere O Fan connector 2 Fan connector 3 Fan connector 4 Fan connector 5 Fan connector 6 Off iLO 3 security is enabled On iLO 3 security is disabled Off System configuration can be changed On System configuration is locked S5 Off Off Power on password is enabled On Power on password is disabled Off No function On Clear NVRAM ee ga di Se een Se reni so e When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to g g properly configure the server or data loss could occur NMI functionality An NMI crash dump enables administrators to create crash dump files
62. ers technology memoryprotection html Array Configuration Utility ACU is a browser based utility with the following features e Runs as a local application or remote service e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e Provides different operating modes enabling faster configuration or greater control over the configuration options e Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure e Beginning with ACU version 8 28 13 0 provides diagnostic functionality on the Diagnostics tab formerly known as Array Diagnostics Utility For optimum performance the minimum display settings are 1024 x 768 resolution and 16 bit color Servers running Microsoft operating systems require one of the following supported browsers e Internet Explorer 6 0 or later e Mozilla Firefox 2 0 or later For Linux servers see the README TXT file for additional browser and support information For more information see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website http www hp com Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish onli
63. erve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Technical support 111 Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto
64. erver and remove all AC power cords before removing or installing the PCI riser cage Power down the server on page 24 Extend the server from the rack on page 24 Remove the access panel on page 25 e Pi gt Remove the full length expansion board o If there are no full length expansion board installed remove the full length expansion board retainer as follows va LF y AG ES Remove the PCI riser cage Operations 28 CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage Power down the server on page 24 Extend the server from the rack on page 24 Remove the access panel on page 25 e p py Remove the full length expansion board retainer on page 27 if any full length expansion boards are installed 5 Remove the PCI riser cage Install the PCI riser cage 1 Power down the server on page 24 2 Extend the server from the rack on page 24 3 Remove the access panel on page 25 Operations 29 4 Install the PCI riser cage Install the access panel on page 26 Install the server into the rack Installing the server into the rack on page 36 Power up the server on page 24 Powering up and configuring the server on page 37 Install the full length expansion board retainer Power down the server on page 24 Extend the server from the rack on page 24 Re
65. ervers and server blades This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select a language English http www hp com support Proliant TSG en French http www hp com support ProlLiant TSG fr Italian http www hp com support Proliant TSG it Spanish http www hp com support Proliant TSG sp German http www hp com support ProLiant TSG Dutch http www hp com support Proliant TSG nl Japanese http www hp com support Proliant TSG jp Pre diagnostic steps 2 3 4 WARNING To avoid potential problems ALWAYS read the warnings and cautionar p p g y information in the server documentation before removing replacing reseating or modifying system components 2 IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Review the important safety information on page 83 Gather symptom information on page 85 Prepare the server for diagnosis on page 86 Use the Start diagnosis flowchart on page 87 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server A Important safety information B
66. essor Lockstep population order For Lockstep memory mode configurations with multiple processors populate the DIMM slots for each processor in the following order e RDIMM o First A and B o Next D and E o Last Gand H o Do not populate slots C F or I e UDIMM o First A and B o Last D and E o Do not populate slots C F G H or After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 74 Online Spare population guidelines For Online Spare mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 48 e DIMM configuration on each channel of a processor must be identical e Each processor must have a valid Online Spare configuration e In multi processor configurations each processor can have a different valid Online Spare configuration Single processor Online Spare population order For Online Spare mode configurations with a single processor populate the DIMM slots in the following order e RDIMM o First A B and C o Next D E and F o Last G H and e UDIMM o First A B and C o Last D E and F o Do not populate slots G H and I After installing the DIMMs use RBSU to configure the system for online spare memory support Configuring online spare memory on page 73 Hardware options installation 50 Multi processor Online Spare population order For Online Spar
67. expansion boards Removing expansion slot covers ppp di CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open Power down the server on page 24 Extend the server from the rack on page 24 Remove the access panel on page 25 Remove the full length expansion board retainer on page 27 if any full length expansion boards are installed Remove the PCI riser cage on page 28 Remove the expansion slot cover o To remove slot cover 1 or 4 push in on the retainer to release it and then slide out the cover Hardware options installation 59 o To remove slot covers 2 and 3 lift up on the latch remove the latch and then remove the cover gt pena pu a a rn I AT a y BP a ae po q a n sE Al A pr EE tt A Lox TT I ZA 5 o To remove slot covers 5 and 6 push down on the latch rotate the latch down and then remove the cover Installing a half length expansion board 1 2 3 4 pi Power down the server on page 24 Extend the server from the rack on page 24 Remove the access panel on page 25 Remove the full length ex
68. f Check for Standby present power source Is this a button problems single power supply system and the external health LED is 7 1 ee 7 eplace power supply Reseat or replace Is external that does not have a health LED power supply red or amber green LED on Check for loose power cord 8 7 Does Check for Replace power condition possible supply _ till exist power on Failing condition is no circuit longer present problem Check for loose power cord on one of the redundant power supplies Troubleshooting 92 POST problems flowchart Symptoms e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device POST error messages and beep codes on page 98 Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support KVM or iLO 3 documentation Loose connections on page 86 Symptom information on page 85 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Guide located on the Documentation CD or on the HP website http www hp com support General memory problems are occurring i
69. fecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website hitp www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pe as para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servi o da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pe as CSR Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de t
70. he modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to a different controller module because you can lose data 1 Back up all data 2 Close all applications 3 Power down the server on page 24 Hardware options installation 54 A CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up 4 Extend the server from the rack on page 24 Remove the access panel on page 25 Remove the full length expansion board retainer on page 27 if any full length expansion boards are installed Remove the PCI riser cage on page 28 Install the cache module 9 Connect the capacitor pack cable to the connector on the top of the cache module Hardware options installation 55 12 Install the full length expansion board retainer on page 30 if any full length expansion boards are installed 13 Install the access panel on page 26 14 Install the server into the rack Installing the server into the rack on page 36 15 Power up the server on page 24 Powering up and configuring the server on page 37 Optical drive option 1 Power down the server on page 24 2 Extend the server from the rack on page
71. he rack rests on the leveling jacks e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason ZA WARNING To reduce the risk of personal injury or equipment damage when unloading a rack e At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters e Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Identifying the contents of the server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include e Server e Power cord e Hardware documentation Documentation CD and software products e Rack mounting hardware In addition to the supplied items you may need e Operating system or application software e Hardware options Installing hardware options Install any hardware options before initializing the server For options installation informati
72. health LED health LED gr Management the problem amber gral Agents The system is degraded 4 Gather information from the System Management Homep age Failing components will be shown as yellow degraded or orange failed The system is critical problems Are there any component health 2 illumi 7 Obtain failure information from sida IML entry if available Is a hard drive fault LED on Is there 7 sufficient information Use maintenance to identify failing tools to identify the component problem Is the LED solid or blinking Blinking 8 Replace or reseat component identified as failed or about to fail You may need to replace the hard drive Run the Smart Array SCSI diagnosis a feature in HP Insight Diagnostics Online failure alert has Edition This feature is found on been received for Mark the corresponding IML SmartStart 7 4 or greater If the feature is this drive entry as repaired if present not available call an HP service provider A predictive POST error messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support A WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating
73. hing The drive is active but a predictive failure alert has been irregularly regularly 1 Hz received for this drive Replace the drive as soon as possible Component identification 18 Online activity Fault UID LED Interpretation LED green amber blue Flashing Off The drive is active and it is operating normally irregularly Off Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible Off The drive is offline a spare or not configured as part of an array PCI riser cage LEDs Z CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage On AC power is connected Off AC power is disconnected Missing Riser is not installed or power might not be connected Component identification 19 FBWC module LEDs The FBWC module has two single color LEDs green and amber The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing Green LED Amber LED cio or Jon TT ESTATE resene Cano Cala aa _ Flashing 2 Hz Flashing 2 Hz One of the following conditions exists Alternating with Alternat
74. http www hp com Memory configurations To optimize server availability the server supports the following AMP modes e Advanced ECC provides the greatest memory capacity for a given DIMM size while providing up to 4 bit error correction This mode is the default option for this server Hardware options installation 46 e Lockstep provides enhanced protection over Advanced ECC mode while continuing to make all installed memory available to the operating system The server can continue to function if a single or mulit bit memory failure within a single DRAM device occurs e Online spare memory provides protection against failing or degraded DIMMs Certain memory is reserved as spare and automatic failover to spare memory occurs when the system detects a DIMM that is degrading and receiving a high rate of correctable memory errors This allows DIMMs that have a higher probability of receiving an uncorrectable memory error which would result in system downtime to be removed from operation e Mirrored Memory provides maximum protection against failed DIMMs Uncorrectable errors in one channel are corrected by the mirror channel Advanced Memory Protection options are configured in RBSU If the requested AMP mode is not supported by the installed DIMM configuration the server boots in Advanced ECC mode For more information see HP ROM Based Setup Utility on page 7 1 For the latest memory configuration information see
75. iations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation e Do not try to open the module enclosure There are no user serviceable components inside e Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice Regulatory compliance notices 104 Z WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water Batteries battery
76. ice support for nearly all HP servers storage network and SAN environments plus selected non HP servers that have a support obligation with HP It is integrated with HP Systems Insight Manager A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced Details for both versions are available on the HP website http www hp com go insightremotesupport To download the software for free go to Software Depot http www software hp com Select Insight Remote Support from the menu on the right Configuration and utilities 79 Keeping the system current Drivers 2 IMPORTANT Always perform a backup before installing or updating device drivers The server includes new hardware that may not have driver support on all OS installation media If you are installing a SmartStart supported OS use the SmartStart software on page 70 and its Assisted Path feature to install the OS and latest driver support If you are installing drivers from the SmartStart CD be sure that you are using the latest SmartStart version that your server supports To verify that your server is using the latest supported version see the HP website http www hp com support For more information see the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers R
77. ine Spare with Advanced ECC Support Press the Enter key Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on online spare memory see the HP website http h18000 www1 hp com products servers technology memoryprotection html Configuring mirrored memory To configure mirrored memory ee Ye E A PS Install the required DIMMs Installing a DIMM on page 52 Access RBSU by pressing the F9 key during power up when the prompt is displayed Select System Options Select Advanced Memory Protection Select Mirrored Memory with Advanced ECC Support Press the Enter key Configuration and utilities 73 7 Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on mirrored memory see the white paper on the HP website http h18000 www1 hp com products servers technology memoryprotection html Configuring lockstep memory To configure Lockstep memory 1 Install the required DIMMs Installing a DIMM on page 52 Access RBSU by pressing the F9 key during power up when the prompt is displayed Select System Options Select Advanced Memory Protection Select Lockstep with Advanced ECC Support Press the Enter key aS eS SY N Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on Lockstep memory see the white paper on the HP website http h18000 www1 hp com products serv
78. ing Toolkit is designed to support ProLiant BL ML DL and 100 series servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process Using SmartStart technology the Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale server deployments to high volumes in a rapid manner For more information and to download the SmartStart Scripting Toolkit see the HP website http www hp com servers sstoolkit Configuration Replication Utility CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers This utility is run during State 0 Run Hardware Configuration Utility when doing a scripted server deployment CONREP reads the state of the system environment Configuration and utilities 70 variables to determine the configuration and then writes the results to an editable script file This file can then be deployed across multiple servers with similar hardware and software components For more information refer to the SmartStart Scripting Toolkit User Guide on the HP website http h18004 www1 hp com products servers
79. ing with e The charging process has timed out amber LED green LED The capacitor pack is not connected On Jon The flash code image failed to load The flash code is corrupt Component identification 20 Battery pack LEDs CIC 1 Green System Power LED This LED glows steadily when the system is powered up and 12 V system power is available This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller 2 Green Auxiliary Power LED This LED glows steadily when 3 3V auxiliary voltage is detected The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply 3 Amber Battery Health LED To interpret the illumination patterns of this LED see the following table 4 Green BBWC Status LED To interpret the illumination patterns of this LED see the following table One blink every The system is powered down and the cache contains data that has two seconds not yet been written to the drives Restore system power as soon as possible to prevent data loss Data preservation time is extended any time that 3 3 V auxiliary power is available as indicated by LED 2 In the absence of auxiliary power battery power alone preserves the data A fully charged battery can normally preserve data for at least two days The battery lifetime also depends on the cache module size For
80. ion and utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 78 e Installing software drivers directly from the CD With systems that have Internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software e Enabling access to the Array Configuration Utility on page 74 and Erase Utility on page 77 SmartStart is included in the HP Insight Foundation suite for ProLiant For more information about SmartStart software see the HP Insight Foundation suite for ProLiant or the HP website http www hp com go foundation SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Script
81. ion siuciiiicii rieti e RARI AREA RA ARIA AE RIT RARI 62 HP Trusted Platform Module option nono nnnonn nooo nnnconnnnonnn nro nnncnnnnnonnnrnnonnnncannncnon caninos 64 Installing the Trusted Platform Module board co nonononnn nono nono ncnnn nro ncnnnnnnn rra 65 Retaining the recovery key password i 66 Enabling the Trusted Platform Module nono nononcn nn nono nnnnncnnnnrnn rra rrnr rra 67 A AA 68 SAS ile ae egge 0 5 0 RE EEE ee EE renee 68 Optical ame cabina 68 A i EE E EE E 69 A EER EEEE REEE EEEE EER EE EERE SES 69 Configuration and utilities Loe snscavicsencrasarecasiiansianebansiauriasnsantianexcadbeuiaaniudesarecesanardeasmunetesiseieneenandag 70 CEE A EEE E E TE EEE ett ERE 70 Smart id 70 HP ROM Based Setup Utility nono onconnnnconnnncoonnncnn nn cono nn ron nn nconnnnnnnnss 71 Array Configuration il 74 Option ROM Configuration ANSA 74 Re entering the server serial number and product Did 75 MN 75 Automatic Server RECOVERY viste oooO roo datet 75 ROMPaq utility i 76 Integrated Lights Out 3 technology i isucetauee ue adeiadueaeeucanuneeeee een 76 Erase Utility i 77 Redundant ROM E 77 USB support and functionality i 77 Internal SD support 78 Diagnostic tools non cnnonononno nono nr nn nono nr non ran rana n rn nr RR RR nn rra nr an rr nen ran naar r rear ran EESE ESEESE 78
82. ional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option A WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility Z CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines e Balance the server power load between available AC supply branch circuits e Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating e Do not use common power outlet strips for this equipment e Provide a separate electrical circui
83. ition to ROMPaq Online Flash Components for Windows and Linux operating systems are available for updating the system firmware The ROMPagq utility checks the system and provides a choice if more than one exists of available firmware revisions For more information see the Download drivers and software page for the server To access the server specific page enter the following web address into the browser http www hp com support lt servername gt For example http www hp com support dl360g Integrated Lights Out 3 technology The LO 3 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO 3 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes LO 3 independent of the host server and its operating system In addition to remote management features LO 3 is also responsible for managing the health of the ProLiant server The intelligence of iLO 3 manages the Sea of Sensors thermal control directs the Dynamic Power Capping technology and monitors the health of server components The iLO 3 subsystem provides secure remote access from any authorized network client The enhancements to LO 3 enable customers to get work done faster by providing turbo charged remote access performance a streamlined user experience and enhanced standards support Using iLO 3 you can do the following
84. lide the primary hard drive cage forward Install the hard drives Hot plug SAS hard drive options on page 53 Install the hard drive blanks 10 Remove the full length expansion board retainer on page 27 if any full length expansion boards are installed 11 Remove the PCI riser cage on page 28 12 Install the optional SAS controller For installation instructions see the documentation that ships with the SAS controller option 13 Remove the air baffle on page 31 Hardware options installation 63 14 Connect one end of the power cable to the SAS backplane and the other end to the system board 18 19 20 21 22 Install the air baffle Install the PCI riser cage Install the full length expansion board retainer on page 30 if any full length expansion boards are installed Install the primary hard drive cage Connect one end of each SAS cable to the SAS controller For connector information see the documentation that ships with the SAS controller option Install the access panel on page 26 Install the server into the rack Installing the server into the rack on page 36 Power up the server on page 24 Powering up and configuring the server on page 37 HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server This procedure includes three sections 1 Installing the Trusted Platform Module board 2 Retaining the recovery key
85. lluminates the blue UID LEDs on the front and rear panels In a rack environment this feature facilitates locating a server when moving between the front and rear of the rack 4 Disconnect the power cords The system is now without power Extend the server from the rack 1 Pull down the quick release levers on each side of the server 2 Extend the server from the rack ZA WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack Operations 24 3 After performing the installation or maintenance procedure slide the server back into the rack and then press the server firmly into the rack to secure it in place A WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers Remove the access panel A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To remove the component Operations 25 Power down the server if performing a non hot p
86. lowchart on page 90 3 POST problems flowchart on page 93 OS boot problems flowchart on page 94 Server fault indications flowchart on page 96 Troubleshooting 87 Start diagnosis Do 1 cado Yes you want G di ii to perform the General Diagnosis No 2 Go to Power on No Does server problems power on Yes No Does server complete POST OK Yes No Does server boot to OS OK Yes 5 1 Go to Does server Goto Server fault Yes have Insight Management No General indications Agent fault or LED fault diagnosis indication General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart tem Referto 1 Symptom information on page 85 Loose connections on page 86 Service notifications on page 87 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support Troubleshooting 88 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 5 E Server maintenance and service guide located on the Documentation 7 CD or the HP website http
87. lug installation or maintenance procedure Power down the server on page 24 Extend the server from the rack on page 24 Use the T 15 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood latch Lift up on the hood latch handle and then remove the access panel Install the access panel 1 Place the access panel on top of the server with the hood latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 in Push down on the hood latch The access panel slides to a closed position Use the T 15 Torx screwdriver attached to the rear of the server to tighten the security screw on the hood latch Access the product rear panel Cable management arm with left hand swing To access the server rear panel 1 Remove the cable arm retainer Operations 26 2 Open the cable management arm Cable management arm with right hand swing NOTE To access some components you may need to remove the cable management arm To access the product rear panel components open the cable management arm 1 Power down the server on page 24 2 Swing open the cable management arm 3 Remove the cables from the cable trough 4 Remove the cable management arm Remove the full length expansion board retainer Operations 27 Z CAUTION To prevent damage to the server or expansion boards power down the s
88. mbers Hardware options installation 47 Lockstep mode uses channel 1 and channel 2 Channel 3 is not populated Because channel 3 cannot be populated when using Lockstep mode the maximum memory capacity is lower than Advanced ECC mode Memory performance with Advanced ECC is also slightly higher Online Spare memory configuration Online spare memory provides protection against degraded DIMMs by reducing the likelihood of uncorrected memory errors This protection is available without any operating system support Online spare memory protection dedicates one rank of each memory channel for use as spare memory The remaining ranks are available for OS and application use If correctable memory errors occur at a rate higher than a specific threshold on any of the non spare ranks the server automatically copies the memory contents of the degraded rank to the online spare rank The server then deactivates the failing rank and automatically switches over to the online spare rank Mirrored memory configuration Mirroring provides protection against uncorrected memory errors that would otherwise result in server downtime Mirroring is performed at the channel level Channels 1 and 2 are used channel 3 is not populated Data is written to both memory channels Data is read from one of the two memory channels If an uncorrectable error is detected in the active memory channel data is retrieved from the mirror channel This channel becomes the new a
89. move the access panel on page 25 Install the PCI riser cage on page 29 Hoe Y pP r Install the full length expansion board retainer 6 Install the access panel on page 26 7 Install the server into the rack Installing the server into the rack on page 36 Operations 30 8 Power up the server on page 24 Powering up and configuring the server on page 37 Remove the air baffle CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 24 2 Extend or remove the server from the rack Extend the server from the rack on page 24 3 Remove the access panel on page 25 Z CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost 4 Remove the battery pack from the air baffle 5 Remove the air baffle Operations 31 Setup Optional installation services Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs H
90. n con nn con nn nnnn nn cana nncannnnnnnnss 33 Temperature requirements cccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeegs 34 E TSG UIFEMONIS a erase E ernst e cr treet cr ttte es erties es erttts pereterenereterererererereretercrcecrererercttst estieseeeeess 34 Electrical graniglia 34 A I AI AAA 35 Identifying the contents of the server shipping cala arti 35 installing hardware plico racco 35 Installing the server derre 36 Installing the operating system nono nono n nono n ona neon ron rr narran ran r narran nr rn rnnr ran nrannnnis 37 Powering up and configuring MEN A AA ee 37 A iaia 38 a A 39 benna 39 Feel 39 Menoroponsss aaa 45 Memory subsystem architecture 45 Sinal dual and quad rank DIMMs vvs 45 NN drm 46 Nr AN gn oe 46 General DIMM slot population guidelines ml 48 GE ea ge EN RER e EE e EEE ER 52 Hotploy SAS hard drive Oph Ons 53 Installing a hotplug SAR 53 Removing a hot plug SAS hard VE ve 54 Flash backed write cache module option nono nnnonn nn nono nn ron nn ncnn raro n nn ronnnnonnnos 54 Sl e ee 56 Redundant hot plug power aa 58 Expansion O uu dll 59 Removing expansion do 59 Installing a half length expansion board arl 60 Installing a full length expansion board conc noo nononc non nono nrnnnrnnn rro nr rrnn rra rca 61 PCI riser bodrd option lectora ainia idad 61 Hard drive cage opt
91. n support Refer to the operating system support matrix http www hp com go supportos Firmware The Smart Update Firmware DVD is an organized firmware collection for ProLiant servers and options powered by HP Smart Update Manager on page 81 The Smart Update Firmware DVD combines the following resources on a single DVD e Firmware Maintenance CD e HP BladeSystem Firmware Deployment Tool FDT e The HP BladeSystem online firmware bundles e The Proliant BladeSystem Release Sets e Offline automatic mode for HP ProLiant BL DL ML and 100 Series servers e Firmware deployment support for HP ProLiant 100 Series servers HP Smart Update Manager The HP Smart Update Manager provides intelligent and flexible firmware and software deployment This technology assists in reducing the complexity of provisioning and updating HP ProLiant Servers options and Blades within the datacenter HP SUM is delivered on The Smart Update Firmware DVD ProLiant Support Packs and Easy Set up CDs HP SUM enables system administrators to upgrade ROM images efficiently across a wide range of servers and options This tool has the following features e Enables GUI and a command line scriptable interface e Enables scriptable command line deployment e Requires no agent for remote installations e Enables dependency checking which ensures appropriate install order and dependency checking between components e Deploys software and firmware on Windows an
92. n the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Port 85 and iLO messages in the HP ProLiant Servers Troubleshooting e Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 93 Start POST Is 3 Problems RILOE board Verify the KVM is cabled installed to RILOE board 2 Verify video is cabled correctly Is iLO running on the server Do you have known good KVM Test RILOE board or replace KVM component any beep codes 4 7 internal Reseat indicated Check port health LED component 5 85 codes amber or Check for loose Record action red connections taken Error Messages No 8 Does Isolate and condition still exist 6 Does the i If condition still exists error code p
93. ne spare configurations Configuration and utilities 74 The utility also provides support for the following functions e Reconfiguring one or more logical drives e Viewing the current logical drive configuration e Deleting a logical drive configuration e Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU Select the Advanced Options menu Select Service Options P pP Select Serial Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The serial number should ONLY be modified by qualified personnel This value should always match the serial number located on the chassis Press the Enter key to clear the warning En
94. ner bij de diagnose vaststelt dat de reparatie kan worden vitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de ge llustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het de
95. ol Z CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number 2 IMPORTANT If installing a processor with a faster speed update the system ROM before installing the processor To install a processor 1 Power down the server on page 24 2 Extend the server from the rack on page 24 3 Remove the access panel on page 25 4 If any full length expansion boards are installed complete the following steps a Remove the full length expansion board retainer on page 27 b Remove the PCI riser cage on page 28 5 Remove the air baffle on page 31 Hardware options installation 6 Open the heatsink retaining bracket and then remove the processor blank CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board Z CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 7 Open the processor retaining latch and the processor socket retaining bracket 8 Remove the processor socket protective cover 2 IMPORTANT Be sure the processor remains inside the processor installation tool Hardware options installation 40 9 If the processor has separated from the installation tool carefully re insert the processor in the tool Hardware options installation 41
96. ompliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B device
97. on refer to the option documentation For server specific information refer to Hardware options installation on page 39 Setup 35 Installing the server into the rack A CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top 1 Install the server and cable management arm into the rack For more information see the installation instructions that ship with the 2U Quick Deploy Rail System 2 Connect peripheral devices to the server For connector identification information see Rear panel components on page 11 in this guide A WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors 3 Connect the power cord to the rear of the server 4 Install power cord anchors 5 Secure cables to the cable management arm 2 IMPORTANT When using cable management arm components be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack Setup 36 6 Connect the power cord to the AC power source A WARNING To reduce the risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord in
98. on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server MP WARNING To reduce the risk of personal injury or damage to the equipment e e Observe local occupation health and safety requirements and guidelines for 27 2 kg manual handling 60 0 Ib e Obtain adequate assistance to lift and stabilize the chassis during installation or removal e The server is unstable when not fastened to the rails e When mounting the server in a rack remove the power supplies and any other removable module to reduce the overall weight of the product CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions Troubleshooting 84 27 2 kg 60 0 lb This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of
99. ough I Multi processor Advanced ECC population order For Advanced ECC mode configurations with multiple processors populate the DIMM slots for each processor in the following order e RDIMM Sequentially in alphabetical order A through I e UDIMM A through F sequentially in alphabetical order Do not populate DIMM slots G through I Lockstep Memory population guidelines For Lockstep memory mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 48 e Always install DIMMs in channels 1 and 2 for each installed processor e Do not install DIMMs in channel 3 for any processor e DIMM configuration on channel 1 and channel 2 of a processor must be identical e In multi processor configurations each processor must have a valid Lockstep Memory configuration e In multi processor configurations each processor may have a different valid Lockstep Memory configuration Single processor Lockstep population order For Lockstep memory mode configurations with a single processor populate the DIMM slots in the following order e RDIMM o First A and B o Next Dand E o Last Gand H o Do not populate slots C F or I e UDIMM o First A and B o Last D and E o Do not populate slots C F G H or After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 74 Hardware options installation 49 Multi proc
100. ountry us en wweontact html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts e Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Technical support 110 e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Cen
101. packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal BEE UG Tal Power cord statement for Japan LISE MARS 7 BES F REV F N BIS nt BE Ii MOB CIEE EA Regulatory compliance notices 105 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations e Place parts on a grounde
102. pansion board retainer on page 27 if any full length expansion boards are installed Remove the PCI riser cage on page 28 Remove the expansion slot cover Expansion board options on page 59 Removing expansion slot covers on page 59 Hardware options installation 60 9 10 11 Install the expansion board Connect any required internal or external cables to the expansion board See the documentation that ships with the expansion board Install the PCI riser cage on page 29 Install the full length expansion board retainer on page 30 if any full length expansion boards are installed Install the access panel on page 26 Installing a full length expansion board No ae Na o 10 Power down the server on page 24 Extend the server from the rack on page 24 Remove the access panel on page 25 Remove the full length expansion board retainer on page 27 Remove the PCI riser cage on page 28 Install the expansion board Connect any required internal or external cables to the expansion board See the documentation that ships with the expansion board Install the PCI riser cage on page 29 Install the full length expansion board retainer on page 30 Install the access panel on page 26 PCI riser board option Z CAUTION For proper cooling do not operate the server without the access panel baffles E po oP expansion slot covers or blanks installed If the serve
103. please contact your local city office your household waste disposal service or the shop where you purchased the product E This symbol on the product or on its packaging indicates that this product must not be Japanese notice TER ICAO TO DERIS VOCI 7 7 AY THE LEB ROBAN A BHAT AV COMB 773 BRE ECO OPE SER CHAT DI CEBEBLUTWETA TORERO VIST EY a RIC LA ERENDE SMB SHROFLEMBHVETSF ERA E T ELOR HRV LO FAV VCCI B VCCI 7 7 BV TU RL ANTE KRORIC CHEB AU COMB 777 ATTRICI ORBEA FER CHATS EE WEA SRIF LEMHVET COBB AR GA Ra GT HLIBRENSIEMHVET VCCIA BSMI notice SERA ie FREIRE AEREI UA gt ORE GE VEE HE I AEE ANT RARAS BEFANT EPER Regulatory compliance notices 103 Korean notice Class A equipment ol JIE SALE AAUIME SES Y 32101 LU FDA FEE NERE Ol SS FASA uten HH 219 AHAN MEDIE AS SACS HUQ Class B equipment Ol IIE JH 86302 t2DIZM 2 WBM ABE MONA AF 82 ASU Ba 21 0188 YSU Chinese notice Class A equipment 50 DEA A DPS NS RIP XF AEN EA PO FRILL 448 HE Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for dev
104. pport Configuring mirrored memory on page 73 Hardware options installation 51 Multi processor Mirrored Memory population order For Mirrored Memory mode configurations with multiple processors populate the DIMM slots for each processor in the following order e RDIMM o First A and B o Next D and E o Last Gand H o Do not populate slots C F or I e UDIMM o First A and B o Last D and E o Do not populate slots C F G H or After installing the DIMMs use RBSU to configure the system for mirrored memory support Configuring mirrored memory on page 73 Installing a DIMM Z CAUTION To avoid damage to the hard drives memory and other system components the air baffle drive blanks and access panel must be installed when the server is powered up 1 Power down the server on page 24 2 Extend the server from the rack on page 24 3 Remove the access panel on page 25 4 If installed remove the BBWC battery pack or the FBWC capacitor pack 5 Remove the air baffle on page 31 6 Open the DIMM slot latches 7 Install the DIMM 8 Install the air baffle Remove the air baffle on page 31 Hardware options installation 52 9 If removed install the BBWC battery pack or the FBWC capacitor pack 10 Install the access panel on page 26 If you are installing DIMMs in online spare mirrored or lock step configuration configure this mode in RBSU HP ROM Based Setup Utility on page 71 Fo
105. r more information about LEDs and troubleshooting failed DIMMs see Systems Insight Display LED combinations on page 10 Hot plug SAS hard drive options When adding hard drives to the server observe the following general guidelines e The system automatically sets all device numbers e If only one hard drive is used install it in the bay with the lowest device number e Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Installing a hot plug SAS hard drive 1 Remove the SAS hard drive blank 2 Prepare the hard drive Hardware options installation 53 3 Install the hard drive 4 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 18 Removing a hot plug SAS hard drive Z CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 18 Back up all server data on the hard drive 3 Remove the hard drive Flash backed write cache module option To install the component Z CAUTION Do not use this controller with cac
106. r supports hot plug components minimize the amount of time the access panel is open Power down the server on page 24 Extend the server from the rack on page 24 Remove the access panel on page 25 Remove the full length expansion board retainer on page 27 if any full length expansion boards are installed Remove the PCI riser cage on page 28 Hardware options installation 61 6 Install the optional riser board 10 11 12 Install any expansion boards Expansion board options on page 59 Install the PCI riser cage on page 29 Install the full length expansion board retainer on page 30 if any full length expansion boards are installed Install the access panel on page 26 Install the server into the rack Power up the server on page 24 Powering up and configuring the server on page 37 Hard drive cage option Installation of a SAS expander card or an additional SAS controller option is required to support the hard drive cage option 1 2 3 4 5 Power down the server on page 24 Extend the server from the rack on page 24 Remove the access panel on page 25 Disconnect and remove the optical drive cables Optical drive cabling on page 68 if installed Using a T 15 Torx screwdriver remove the two optical drive retaining screws and then remove the optical drive cage Hardware options installation 62 6 Remove the two primary hard drive retaining screws and then s
107. ransporte e m o de obra do servi o Technical support 114 Opcional Pecas cujo reparo feito pelo cliente opcional Essas pecas tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servico de garantia destinado ao produto OBSERVA O Algumas pecas da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pecas est o identificadas com a marca No N o no cat logo de pecas ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a peca CSR de reposic o se a peca com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a peca com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o faga a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente
108. rly shutdown occurs the server performs an immediate shutdown e When the Thermal Shutdown feature is disabled in RBSU iLO 3 does not perform an orderly shutdown when a cautionary temperature level is detected Disabling this feature does not disable the server hardware from performing an immediate shutdown when a critical temperature level is detected A CAUTION A thermal event can damage server components when the Thermal Shutdown feature is disabled in RBSU Component identification 23 Operations Power up the server To power up the server press the Power On Standby button Power down the server Z WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed 2 IMPORTANT If installing a hotplug device it is not necessary to power down the server 1 Backup the server data 2 Shut down the operating system as directed by the operating system documentation NOTE If the operating system automatically places the server in Standby mode omit the next step 3 Press the Power On Standby button to place the server in Standby mode When the server activates Standby power mode the system power LED changes to amber 2 IMPORTANT Pressing the UID button i
109. rovide replace indicated direction component minimize the memory configuration Yes Add one part at a time back to configuration to isolate component Does condition still exist Break server down to the minimum configuration Does condition still exist No Record symptom amp 9 Does error information on Troubleshoot or replace basic condition still repair tag if server spare parts exist sending back a failed part 5 Record action taken 10 Ensure the following information is available Call HP Service Survey configuration snapshots Provider OS event log file Full crash dump OS boot problems flowchart Symptoms e Server does not boot a previously installed operating system Troubleshooting 94 e Server does not boot SmartStart Possible causes e Corrupted operating system e Hard drive subsystem problem e Incorrect boot order setting in RBSU tem Referto HP ROM Based Setup Utility User Guide www hp com servers smartstart POST problems flowchart on page 93 Hard drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation HP Insight Diagnostics on page 78 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support
110. s have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference Regulatory compliance notices 100 to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipmen
111. stem critical To identify components in degraded or critical state see Systems Insight Display LEDs on page 9 Power On Standby button Green System on and system power LED Amber System in standby but power is still applied Off Power cord not attached or power supply failure Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout The display enables diagnosis with the access panel installed Component identification 9 Description Stats NIC link activity LED Green Network link Flashing green Network link and activity Off No link to network If the power is off view the rear panel RJ 45 LEDs for status Rear panel LEDs and buttons on page 12 2 Power cap To determine Power cap status see Systems Insight Display LED combinations on page 10 AMP status Green AMP mode enabled Amber Failover Flashing amber invalid configuration Off AMP modes disabled All other LEDs Off Normal Amber Failure For detailed information on the activation of these LEDs see Systems Insight Display LED combinations on page 10 Systems Insight Display LED combinations When the health LED on the front panel illuminates either amber or red the server is experiencing a health event Combinations of illuminated Systems Insight Display LEDs the system power LED and the health LED indicate system status Systems Insight la power Display LED and color ES
112. t covers removing 59 expansion slots 59 60 61 extending server from rack 24 F FBWC cabling 69 FBWC module 20 54 FCC rating label 100 features 7 Federal Communications Commission FCC notice 100 101 firmware 81 front panel buttons 8 front panel components 7 Index 121 G general diagnosis flowchart 88 grounding methods 106 grounding requirements 34 H hard drive bays 7 hard drive cage 62 hard drive LEDs 18 hard drives 18 hard drives determining status of 18 hardware options installation 35 39 health driver 75 health LEDs 8 15 help resources 110 hot plug fans 22 26 hot plug SAS hard drive options 53 HP Insight Diagnostics 78 HP Insight Remote Support software 79 HP Smart Update Manager overview 81 HP technical support 110 identification number 100 iLO Integrated Lights Out 76 iLO 3 Integrated Lights Out 3 76 IML Integrated Management Log 79 Important Safety Information document 83 Insight Diagnostics 78 80 installation services 32 installation server options 35 39 installing a hot plug SAS hard drive 53 installing hardware 39 installing the full length expansion board retainer 29 installing the server into the rack 36 installing the Trusted Platform Module board 65 Integrated Lights Out iLO 76 Integrated Lights Out 3 iLO 3 76 Integrated Management Log IML 79 internal SD support 78 internal USB connector 78 J Japanese notice 103 K Korean notices 104
113. t does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorientor relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications
114. t for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Setup 34 Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Rack warnings WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling jacks are extended to the floor e The full weight of t
115. take appropriate measures to ensure the integrity of the system data When using BitlockerTM always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity HP is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board as en Q Z WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Power down the server on page 24 Remove the server from the rack if necessary Place the server on a flat level work surface Remove the access panel on page 25 Remove the full length expansion board retainer on page 27 if any full length expansion boards are installed Remove the PCI riser cage on page 28 Remove the air baffle on page 31 CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TP
116. ted properly e If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Troubleshooting 86 Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 87 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 88 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include e Start diagnosis flowchart on page 87 e General diagnosis flowchart on page 88 e Server power on problems flowchart on page 90 e POST problems flowchart on page 93 e OS boot problems flowchart on page 94 e Server fault indications flowchart on page 96 Start diagnosis flowchart Use the following flowchart to start the diagnostic process hem Referto CCOO Ta General diagnosis flowchart on page 88 Power on problems flowchart Server power on problems f
117. tem will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the following examples Configuration and utilities 71 NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Drives installed RAID level 3 4 5 or 6 3 4 5 or 6 RAID 5 More than 6 0 None To change any ORCA default settings and override the auto configuration process press the F8 key when prompted For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following e Access RBSU by pressing the F9 key e Access the System Maintenance Menu which enables you to launch ROM b
118. ter and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de
119. ter the serial number and press the Enter key Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified personnel This value should always match the Product ID on the chassis 8 Enter the product ID and press the Enter key Press the Esc key to close the menu 10 Press the Esc key to exit RBSU 11 Press the F10 key to confirm exiting RBSU The server automatically reboots Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server Configuration and utilities 75 ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPag utility The ROMPagq utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert a ROMPaq USB Key into an available USB port and boot the system In add
120. tion exist Troubleshoot or replace condition down to minimal condition basic server spare parts still exist configuration still exist 7 Does Break server Does 6 Add one part at a time back to Does configuration to isolate faulty condition still Does a component exist condition still 1 exist Record action taken 8 Record symptom amp Ensure the following information is 9 error information on available Call HP Service repair tag if sending Survey configuration snapshots Provider back a failed part OS event log file e Full crash dump Server power on problems flowchart Symptoms The server does not power on The system power LED is off or amber Troubleshooting 90 e The external health LED is red or amber e The internal health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem Faulty internal component Component identification on page 7 HP Insight Diagnostics on page 78 or in the HP ProLiant Servers egen Guide located on eae CD or on the HP website h http www hp com support Loose connections on page 86 Server maintenance and service guide located on the Document
121. to a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment e Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Installing the operating system To operate properly the server must have a supported operating system installed For the latest information on supported operating systems refer to the HP website http www hp com go supportos Methods to install an operating system on the server include e SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server e Manual installation lnsert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from the HP website http www hp com support For information on using these installation paths refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Powering up and configuring the server To power up the server press the Power On Standby button Setup 37 While the server boots RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation To configure these utilities manually e Press the F
122. ty issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The compliance is indicated by one of the following conformity markings placed on the product For non telecommunications products and for EU harmonized telecommunications products such as Bluetooth within power class below 10mW CE For EU non harmonized telecommunications products If applicable a 4 digit notified body number is inserted between CE and CEO Please refer to the regulatory label provided on the product The point of contact for regulatory matters is HewlettPackard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Regulatory compliance notices 102 Disposal of waste equipment by users in private households in the European Union disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of EE waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling
123. www hp com products servers platforms e Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 110 Troubleshooting 89 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping and exist reboot the server Is this a newly installed server Were options 3 4 added a the check for Download the latest din configuration changed Service software ana still exist recently Notifications firmware from the y HP website 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does memory server to last known working state condition still configuration or original shipped configura
124. y An internal USB connector is available for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data For additional security external USB functionality can be disabled through RBSU Disabling external USB support in RBSU disables the USB connectors on the local I O cable Internal USB functionality is unaffected Internal SD support An internal SD connector is available for use with embedded Hypervisors This solution provides for use of a permanently installed SD card in the internal connector decreasing the possibility of tampering or loss Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensur
125. y password away from the server e Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module When prompted during the start up sequence access RBSU by pressing the F9 key From the Main Menu select Server Security From the Server Security Menu select Trusted Platform Module From the Trusted Platform Module Menu select TPM Functionality Select Enable and then press the Enter key to modify the TPM Functionality setting Press the Esc key to exit the current menu or press the F10 key to exit RBSU Reboot the server Enable the TPM in the OS For OS specific instructions see the OS documentation Z CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings ea Ss P a pp S For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitlockerTM see the Microsoft website http technet microsoft com en us windowsvista aa905065 aspx Hardware options installation 67 Cabling SAS hard drive cabling Cabling 68 BBWC battery cabling in le cata Cabling 69 Configurat

HP ProLiant DL380 G7 Server User Guide

Contents

Download Pdf Manuals

Related Search

Related Contents