Ridgestone Express Internet Banking and
Contents
1. E a E 10 The Internet Options box will be displayed Click on APPLY Then sclect OK 1L Close the Internet Explorer window Ridgestone Bani as April 2013 Ridgestone Express User Manual 32 Installing the Scanner User MUST have Administrative Rights on the workstation that is being used Please note that if the computer you are attempting to access the drivers on has Winzip s trial version of Winzip or no Winzip at all the procedures below may vary slightly The procedures below are as if the computer has Winzip installd 1 Open Internet Explorez and acces the following page ipo web fu coved 2 Select the appropriate driver by clicking oa the description or picture ofthe scanner your 3 When asked Do you want to open or sve this file choose SAVE lt TT Unsinn 4 Choose a location onthe PC to save he driver where Tr wil e casi accesible S Click Save and close the web page pr 8 Access th locaton on your PC that yoq saved the driver Open the folder containing the ipped diver Note The locaton lied elo is for example purposes ly You may ot have saved in lt similar location gt se ym masm se Om O penes XO as iO Eme cernere r m ELI Wee LION mena 7 Right clic onthe sp le and choose Winzip Extract to Bere lt NOTE Jrihe PC does nt have Wo then ou should ee an option to Extract Al Q O 4 P E o XI m poc _ r TU p z A2. CHAPTER 6 TROUBLESHOOTING as SECTION 61 TROUMLESIOTING FAQ E This page intentionally left blank Ridgestone Bank Apni 2013 Ridgestone Express User Manual Chapter 1 Internet Banking 1 1 Enabling your Token Enablement Please note that these steps MUST be completed even if you only login to the remote deposit program 1 Open Internet Explorer and navigate to www ridgestone com 2 Enter your Access ID under Commercial Access ID and select login 2 You wil need er your pot efor te uen can ese Click Log I EE e The Token Enablement screen will appear The Token Serial Number is the 10 digit number found on the back of token above the barcode do not include hyphens Click the Grey button on the front of the token to produce a one time passcode enter iin the One Time Passcode box The PIN is a number of your choice that will be used to Login going forward Please choose something that you can remember Please enter in your email address a secret question and the answer to the secret question These wil help us verify who you are if you need to call the bank for online assistance Once you have entered in all the information click Submit 5 You will be taken to the online banking home screen and will receive a message that the token has been enabled successfully Fi aaa mE A fee will be assessed to replace a lost token Ridgestone Bani 6
3. any of the following Categories but not limited to these events Natural event Humicane Tomado Snow storm Tee storm Earthquake Flood Technical event Loss of the Intemet o Malfunction of the equipment scanner and or PC Loss of electricity Virus malicious code infestation Human error Environmental issue Fire Evacuation due to circumstances outside of the companies control Alternate methods of processing may include Physically taking deposits to the bank Going toa remote location to scan and transmit In the event an alternate location is used the merchant should ensure that security over he physical documents and the transmission is maintained Transmissions should never b sent Over unsecure wireless or using a public Internet connection Written procedures for processing a an alternate site need to be developed which include security procedures Notification or Calling Tree Customer s management Financial Institution Lawenforcement Employees Ridgestone Bani n Chapter 3 Installing Source Capture Optimization SCO Remote Deposit System 3 1 Customer Workstation Configuration This must be completed on the workstation that will run the SCO Software 1 Open Internet Explore and select INTERNET OPTIONS from the Tools Menu 2 Thi temet Options box is displayed Selec the SECURITY tb highlight TRUSTED SITES and click the SITES buton 3 The Trusted sis bo
4. connection Wired Fihernet Network Interface Card connection DSL ASDL Cable T 1 with Internet access of 1 5 megabits per second MBPS connection or higher Internet access 7 I client PC must connect to the Internet through a corporate firewall the firewall must be configured to allow HTTPS requests port 43 to the Merchant Capture web server and receive corresponding HTTPS responses This is a secure Intemet connection over port 443 using 128 bit encryption Ifa proxy server is being used it may need to be configured to allow access for the Merchant Capture application Uninstall third party toolbars such as Yahoo Google Bing etc they have caused issues in installing the merchant capture software If problems arise during installation it may be necessary to disable spyware or antivirus temporarily sone Bani Ridgestone Bank Apn12013 Ridgestone Express User Manual 1 22 Qualified Scanners Listed below are all scanners qualified for SCO Merchant Source Capture veniae Maa Unisys SimanSoureT Jay m My Vision XTM Vision XTM seres scanners Unisys Smart Source Micro 23 Scanner Maintenance Scanner MUST be cleaned weekly to ensure proper images and ease of scanning To Clean the Scanner 1 Remove both top covers of the scanner 2 Use canned sir to blow out the track that the check travels through the scanner 3 Mentify the scanning panel near the end of the check track 4 Using the
5. i Ridgestone Bank Making success happen Ridgestone Express Internet Banking and Remote Deposit Capture User Manual Version 4 0 April 2013 Ridgestone Bank April 2013 Ridgestone Express User Manual This page intentionally left blank Ridgestone Bank Apnl 2013 Ridgestone Express User Manual TABLE OF CONTENTS CHAPTER 1 INTERNET BANKING SECTION LI ENAWLING YOUR TOK s SECTION 12 LOGGING INTO ONLINE BANKING H SECTION 1 3 ONLINE BANKING OVERVIEW H SECTION L MAKE A TRANSFER m CHAPTER2 SCO MERCHANTINFORMATIONANDRESPONSIBILITIES 11 SECTION 2 1 WORKSTATION REQUIREMENTS n StCTION 22 QUALIFIED SCANNERS n SECTION 23 SCANNER MAINIENANC n SECTION 2 REMOTE DEPOSIT CAPTURE SECURITY RECOMMENDATIONS n SECTION 25 INCIDENT RESPONSE PLAN GUIDANCE FOR RDC MERCHANTS 6 SECTION 2 6 RDC MERCHANT CONTINUITY PLAN OUTLINE m SECTION 3 1 CUSTOMER WORKSTATION CONFIGURATION n SECTION 3 2 INSTALLING THE SCANNER as SECTION 33 UNINSTALLING RANGER DRIVER gt E SECTION A1 CREATE A DEPOSIT E SECTION 2 EXCEPTION ITEMS n SECTION 4 3 DUPLICATE ITEMS 3 IECK FROM A DEPOSIT E DELETING A DEPOSIT 3s IETWEEN CLASSICICONTEMPORARY VIEW 36 CHAPTER 5 REPORTING SECTION 1 DETAILED DEPOSIT REPORT CLASSIC VIEW x SECTION S2 DETAILED DEPOSIT REPORT CONTEMPORARY VIkW SECTION S3 RETRIEVE SPEC LASSIC VIEW E SECTION S1 RETRIEVE SPECIFIC CHECK CONTEMPORARY VIEW 2
6. into other programs Option 4 Extract Images This report will only pull the images of every check in the deposit Ridgestone Bani 2 52 Detail Deposit Reports Contemporary View 1 On the Home screen check the box next to the depositis you would like to report an 2 Click on the Export As tab you will see four reporting options Described below You can Print or Save any of the report Option I Generate PDF Report This report will lis all of the checks in your deposit Option 2 Generate CSV Report ibis report will extract all the individual check information in a format that can be uploaded into other programs Option 3 XML Extract This report will only pull the images of every check in the deposit Option 4 Deposit Detail Report This report will list all of the checks in your deposit along with images of cach check Ridgestone Bank April 2013 Ridgestone Express User Manual 5 Retrieve a Specific Check Classe View 1 On the Home Screen click on Query and select liem Quer 2 You will be taken to te item query sereen Enter in the dates you would like to search and any ther identifying check information Amount and account number are the best 3 Click Search This will bring up a list of checks 4 Click on the check in the list to display the image Ridgestone Bank a April 2013 Ridgestone Express User Manual M you need to print the check Right Mouse Clic
7. may need t Be reinstalled Refer to Section 34 Uninstalling Ranger Driver and 3 2 Installing the scanner When 1 click he Scar bation a box pops up that says Uploading and will mol go away Refer t Section 2 1 Workstation requirements to ensure that your internet connection is the correct speed Refer to Section 3 1 Customer Workstation Configuration to ensure that you have properly configured the Intcmet Explorer settings Ime the prampl tom ieupZipsc exc every time Login To prevent this message from appearing upon login access the SCO divers link at htps aco web ufsdata comidrivers and select the following SCO12SI Install Documentation and SCO1251 Install Package The install documentation will provide the instructions for running the SCO1251 Install package Tee the following pop up aller installing the scanner driver and logging in This pop up means that you attempted to install the driver without extracting he driver from the zip fi To correct uninstall the driver Extract the contents ofthe zip file and make sure that the executable file and the dat file are present in the same folder Then reinstall the driver Tuy to open SCO get an eror Internet Explorer cannot display the webpass Ta Tnvemet Explorer click on Tools Internet Options Click on the Advanced Tab Under the Security section either check or uncheck the box next
8. screen uncheck the Detect Double Feed button located next tothe green SCAN button Verity that there are no bent edges or tears on any of tbe checks that are being scanned Clean Scanner and check to make sure no paper or any other foreign object is not lodged in the scanning track Seer will not Power ON Scatter will not Power ON IT you have a Unisys Smart Source scanner check thatthe power button located on the back of the scanner is in the ON position Check to make sure that the power cord is securely plugged into the wall and ihe back of he scanner Verity that the 2 parts of the power cord the box and the plug are correct attached Make sure that the USB cord is securely a lagged into the computer and The The user that installed the scanner driver must be a local administrator on the computer refer to Section 2 1 System Requirements T receive multiple exceptions when scanning checks The scanner is designed to read cach number dollar amount if the check is dark colored or the amount js skewed the scanner may not properly read the check Clean tbe scanning panels as indicated in Section 2 3 _ Scanner Maintenance SCO taker a long time to open Check your internet connections and make sure that it complies with Section 2 1 Workstation Requirements When T sign in a pop up appears telling me that my Silver Bullet License is going to expire Th
9. tab with the green dot gently open the scanning panel to reveal both front and back panels 5 Using a cotton swab dipped lightly in rubbing alcobol wipe down both scanning panels and let air dry 6 Once dry close the scanning panels 7 Replace both covers The scanner is now clean and ready to scan Note Keep scanner covered when not in use o avoid excess dust exposure Ridgestone Bani u 24 Remote Deposit Capture Security Requirements and Recommendations The following security requirements and recommendations have been compiled from industry best practices and he Payment Card Industry Data Security Standards We recommend consideration and implementation of the following to help safeguand the integrity confidentiality and availability of the information and information systems Physical Security REQUIRED L Restrict physical access to workstation and scanner Locate workstation and scanner where feasible in an area hat has restricted traffic flow Ideally the equipment would be in an office with access by only those authorized to access the application 2 Secure physical checks prior to during and post scanning and transmission Physical security over the checks should include limited access and protection from unauthorized access to the checks prior to being scanned If the scanning process is interrupted the checks should physically be secured and the user logged out of the application Once the Scanning pro
10. to Do not save encrypted Pages to disk rhe option is checked uncheck it Wits unchecked check it
11. April 2013 Ridgestone Express User Manual 12 Logging into Online Banking With Token 1 Open Intemet Explorer and Navigate to www ridgestone com 2 Enter your Access ID under Commercial Access ID and select login 3 Click the grey button on your token to produce a one time passcode Enter this passcode followed by your 4 digit PIN into the password box and click Log In ws lisugsnuna The Site Authentication Screen will appear Click the grey button on your token again to Produce the Site Authentication Value Ifthe value on the token matches what has been Produced on the screen click submit If they do not match do not continue with login and call he bank for assistance 5 You are now successfully logged in to Internet Banking Ridgestone Bani 7 Ridgestone Express User Manual Without Token 1 Open Intemet Explorer and Navigate to www ridgestone com 2 Enter your Access ID under Commercial Access ID and select login Ridgestone Bani Ridgestone Express User Manual 13 Online Banking Overview Tie Acute Tb allow you access to Ua all accounts setup ST in Intemet Banking NL Molle e Acct Services Tab wed io change jour PinPassvond ar Security Information The Management Tools Tab swsedio Bee access Transfers jm mm n between accounts Ridgestone Expres ACH Module ACH Transfers and the Mir
12. anned notice the virtual endorsement There is no longer a need to endorse the hack of your checks we 9f here are no exceptions click on Submit Deposit and your deposit is complete and you will Tetun to the main screen To log out click on Logout on the information bur Ridgestone Bank 2 April 2013 Ri gestone Express User Manual 4 2 Exception items It is possible that when a check is scanned for some reason there might he an image quality error This can be caused by the check being tor bent busy background dust et I you receive an Image Quality exception you will see a red X with a pink background letting you anos that there was an issue with the image was that scanned Click on the check in the list to view the document Upon reviewing the image if tis straight and legible click on Accept Image The screen will refresh itself approving the image quality and allowing you to continue with your deposit ME the dollar amount is not read correctly enter in the correct amount in the bottom right hand box that is highlighted pink and hit Ener The dollar amount is the only amount that you can change 1 any other information is incorrect it will be fixed during processing Now that there are no exceptions you can continue with your deposit as normal and submit the deposit Ridgestone Bank 3 April 2013 Ri gestone Express User Manual 43 Duplicate Items The system will au
13. are not going to Submit your deposit for any reason t MUST be deleted 1 Select the deposit you wish to delete from the deposit list by checking the box next to the deposit 2 Click the Remove button 3 A box will pop up verifying that you want to delete the deposit If you do click OK 4 Once you click OK you will be taken back to the Home screen Ridgestone Bank Apml 2013 gestone Express User Manual 46 Switching between Classic and Contemporary View The latest upgrade to Merchant Capture allows for you to choose which view you prefer In order to switch back and forth simply click on the link inthe upper right hand corner Below are examples of the home pages of each view Contemporary View fiserv secant ok Ridgestone Bank April 2013 Ri gestone Express User Manual Chapter 5 Reportin 5 Detail Deposit Reports Classic View 1 On the Home screen click on the Deposit ID number 2 Click on the Detailed Reports tab you will see four reporting options Described on next Page You can print or Save any of the report Option 1 Generate PDF Report This report will list all of the checks in your deposit Option 2 Generate PDF Report with Images This report will lis all ofthe checks in your deposit along with images of each check Option 3 Generate CSV Report this report will extract all the individual check information in a forma that ean be uploaded
14. cess is complete and the fils have been transmitted the checks should be stored in a secure under lock and key location under dual control until they are destroyed 3 The physical items are to be shredded under dual control ater 30 days An audit log that records the date of destruction batch numbers and initials of hose performing the shredding should be maintained The detailed reports retrieved from the SCO system should be kept either secured with the physical cheeks or in a secured file on the computer The detailed reports need to be destroyed if physical and removed from the system if electronic after 30 days 5 The detailed reports must be kept and destroyed in the same manner as the checks They contain sensitive information that must be handled securely To achieve logical security it may be necessary to engage an outside network consultant to configure network and workstation security L Install and maintain a firewall on the network Consideration should also be given to installing a personal firewall on the workstation or enabling the Windows firewall if wtilizing Windows operating system The firewall should be configured to disallow traffic from untrusted networks and restrict inbound and outbound Internet traffic Direct public access must be prohibited The firewall should he kept up to date and monitored Ensure the firewall has audit logging capabilities 2 Install and maintain anti virus and anti spyware too
15. dle their own breaches An Incident Response Plan defines the response to a security incident such as viruses malicious Code network intrusion abuse of a computer system or other situations The plan should define he information flow to the appropriate personnel assessment of he incident minimizing damage and response strategy documentation and preservation of evidence The incident response plan should define areas of responsibility and establish procedures for handing various security incidents This document discusses the considerations required to build an incident response plan Incident Response Goals Verify that an incident occurred Maintain or Restore Business Continuity Reduce the incident impact Determine how the attack was done or the incident happened Prevent future attacks or incidents Improve security and incident response Prosecute illegal activity Keep management informed of the situation and response Incident Defi An incident is any one or more of the following Loss of information confidentiality data the Compromise of information integrity damage to data or unauthorized modification Theft of physical IT aset including computers storage devices printers ez Damage to physical IT assets including computes storage devices printers ete Denial of service Misuse of services information or assis Infection of systems by unauthorized or hostile software An attempt at unauthoriz
16. e Transfer Module Ridgestone Bank April 2013 Ridgestone Express User Manual 14 Make a Transfer 1 From the Homepage select ihe Management Tools Tab and select Transfer List 2 Check the box es next to the transfer that you would like to make and enter in the amount that you would like to transfer and click Submit 3 Review the transfer information for accuracy and click Submit You will hen be given a confirmation number that you should retain for your records 0 Apni Ridgestone Express User Manual Chapter 2 Merchant Information and Responsibilities 24 Workstation Requirements Disk Space IO GB of available disk space on the system drive recommended Hardware 20 GHz or higher processor recommended 2 GB of RAM or higher recommended 1 GB minimum Operating System Windows XP Service Pack 3 Vista 32 bit or 64 bit and Windows 7 32 bit or 64 bit Note Macs are not compatible with SCO Merchant Capture Software Microsoft Intemet Explorer 7 0 80 and the 32 bit version of IE9 0 Appropriate Ranger Device Driver varies depending on the scanner in use and will be obtained from the UFS SCO Drivers Link Note The workstation and server if applicable on which Branch Source Capture is installed must be defined as a trusted site hps sco web ufsdata com User must be a Local Administrator on the PC when installing SCO Merchant Capture Intemet
17. e merchant capture workstation open Intemet Explorer and open the following link a c baat com WebCam ab MercontCantr dopo EL LASORFID 4USS 2 Yeu MUST copy and paste this link typing it in will pot allow you to properly login 2 Our recommendation is that you add the above site to your intemet favorites and name it Ridgestone Deposit in Internet Explorer Click on Favorites and select Add to Favorites 3 The Merchant Capture Login box is displayed Enter your Premier Ecorp Access ID and Token Numbers PIN and click LOGIN 5 nidgestone Bank 4 The scanner will um inelf on and the Silver Bulle window is displayed the will be displayed every time you login Ridgestone Bani Ridgestone Express User Manual Aterlogin the screen below will appear Click OK 6 The Home Seren is displayed Select he Create Deposit fi Ridgesone Bank cnc d 7 The Create New Deposit box is displayed Enter the deposit amount and select the appropriate deposit account Click the Continue button Ridgestone Bank spl 2013 Ridgestone Express User Manual Place your checks to be scanned in the scanner and click the ol Sen button in the lower eft corner of your screen you may need to scroll down to locate the SCAN button Let the check s sean When finished click Capture Complete U idgestgne Bank joc cap seen Your image s will appear as they are sc
18. ed access Unauthorized changes to organizational hardware software or configuration 10 Reports of unusual system behavior Responses to intrusion detection alarms Incident Planning In the incident response plan do the following L Define roles and responsibilities 2 Establish procedures detailing actions taken during the incident 9 Detail actions based on type of incident such as a virus hacker intrusion data tel system destruction Procedures should consider how critical the threatened system or data is Consider whether the incident is ongoing or done Implement policies with security tools including firewalls intrusion detection systems and other required items Post warning banners against unauthorized use at system points of access Establish Response Guidelines by considering and discussing possible scenarios Train users about computer security and train IT staff in handling security situations and recognizing intrusions Establish Contacts Incident response team member contact information should bc readily available An emergency contact procedure should be established There should be one contact lst with names listed by contact priority Test the process 3 Discovery Someone discovers something not right or suspicious This may be from any of several sources Inrosion detection system A system administrator A firewall administrator A business partner A monitoring team A manager T
19. he infected system until it can be re installed Re install the infected system and restore data from backup Be sure the backup was made before the infection 5 Change email settings to prevent a file attachment type from being allow through the email system 6 Plan for some user training 7 Disable unused services on the affected system 9 Restore Affected Systems Restore affected systems to their original state Be sure to preserve evidence against the intruder by backing up logs or possibly the entre system Depending on the situation restoring the system could include one or more of the following 1 Re install the affected system s from scratch and restore data from backups if necessary Be sure to preserve evidence against the intruder by backing up logs or possibly the entire system 2 Make users change passwords if passwords may have been sniffed 3 Be sure the system has been hardened by turning off or uninstalling unused 4 Be sure the system is fally patched Be sure real time virus protection and intrusion detection is running 66 Be sure the system is logging the correct items 10 Documentation Document what was discovered about the incident including how it occurred where the attack came from the response whether the response was effective 11 Evidence Preservation Make copies of logs email and other documentable communication Keep lists of witnesses 12 Notifying proper extemal agencies Notif
20. he security department or a security person An outside source 4 Notification The emergency contact procedure is used to contact the incident response 5 Analysis and Assessment Many factors will determine the proper response including 5 6 Is the incident real or perceived Is the incident still in progress What data or property is threatened and how critical sit What is the impact on the business should the attack succeed Minimal serious or critical What system or systems are targeted where are they located physically and on the network Is the incident inside the trusted network 6 Response Strategy Determine a response strategy 1 B Is the response urgent Can the incident be quickly contained Will the response alert the attacker and do we care si is 7 Containment Take action to Prevent further intrusion or damage and remove the cause of the problem May need to 1 Disconnect the afected system s 2 Change passwords 3 Block some ports or connections from some IP addresses R Prevention of re infection 1 Determine how the intrusion happened Determine the source of the intrusion whether it was email inadequate training attack through a port atack through an unneeded service attack due to unpatched system or application 2 Take steps to prevent an immediate re infection which may include one or more of Close a port on a firewall Patch the affected system Shut down t
21. is message appears when the drivers were not properly unzipped Refer to section 3 4 for help on uninstalling and 3 2 for reinstalling the Ranger Driver When T sign in a popup appears and asks me for a productiserial amber for Silver Bullet This message appears when the drivers were not properly unzipped Refer to section 3 4 for help on uninstalling and 3 2 for reinstalling the Ranger Driver Ta not able to install the Medical Informatics Engineering Program Verity that your Internet Explorer setting match those specified in Section 2 1 Customer Workstation Configuration It is possible that a Google or Yahoo toolbar is blocking pop ups Consult your IT provider to uninstall these toolbars Tam receiving an error mes says Transport APL is dead TFyouhave a Unisys Smart Source scanner check that the power button located on the back of the scanner is in the ON position Check to make sure that the power condis securely plugged into the wall and the back of he scanner Verify that he 2 pars of the power cord the box and the plug are correctly attached Make sure that the USB cord is securely plugged into the computer and the scanner The scanner driver may need to be as Timid Reter to Section 3 4 Uninstalling Ranger Driver and 3 2 Installing the scanner Tam receiving the eror Ranger cannot connect to API The scanner driver
22. k on the Image and select print Ridgestone Bank 2 Apri 2013 Ridgestone Express User Manual Retrieve a Specific Check Contemporary View 1 From the home sereen click on the tab labeled View Items 2 Click on the next to the check that you would like to view 3 To print the check Right mouse click on the image and select Ridgestone Bani E April 2013 Ridgestone Express User Manual Chapter 6 Troubleshooting 6 1 Troubleshooting FAQ Submit Deposit Button docs not appear After ALL Exceptions have Been corrected click on the Update iem button The Submit Deposit button should appear Verity with an Account Owner that you have been given access to submit deposits if you have contact Deposit Operations to verify your user settings You may need to scroll down using the left hand scroll bar to view the Submit Deposit Button When Tuy t login the webpage closes Verity that you are running Internet Explorer 6 or 7 This is a common problem when IE is upgraded to Version H Consult your IT Provider to verify that your Virus Protection will allow the SCO program some security programs need io be disabled during install It is possible that Google or Yahoo toolbar is blocking pop ups Consult your IT provider to uninstall these toolbars Treceive a CHECK TAM eror message when trying to scan certain checks When you are in the scanning
23. ls on the workstation The tools should be kept up to date and are capable of generating audit logs 3 If wireless networks are deployed must ensure wired equivalent privacy WEP is enabled default service set identifier SSID broadcasts are disabled and vendor default settings are changed WiFi protected access WPA and WPA2 encryption and authentication should also be enabled tone Bani is 1 m 1 is 16 i 1 20 Restrict use of peer to peer P2P networks and file sharing capabilites Restric remote access if remote software is installed ensure it is secure or prohibit installation PC Anyware GoToMyPC etc Do not allow outside software to be loaded on the workstation restrict or prohibit Internet downloads Vendor supplied default system passwords must be changed This includes Windows and RDC application software Ensure that each user of the system has their own ID and password log on credentials should never be shared since it negates any audit tril Strong password parameters are encouraged minimum length of characters and must include alpha numeric and special characters for both the network and RDC application Network passwords should expire within 30 to 60 days Network settings should log users off after 10 minutes of inactivity Ideally the workstation should have a password protected screen saver enabled Consider multi factor authentication by installing biometric readers Network and
24. ltre ip le has extracted the contents to the path yoq indicated you should now see the Folder which will contain the executable fle exe that you will use to launch the installation of the driver 3 Choose the Executable fle exe for the scanner being installed RE leur eee rien k J ti Ema cr a Ridgestone Bank E April 2013 Ridgestone Express User Manual 10 Follow the prompts to complete the installation Pita uiminciacenwarnoe intern rae Cum Spates K 2 Dd 13 When nallo is complete slot FINISH Plug in he scanner and proceed the Launch Web Capture documentation Ridgestone Bank E Apol Ridge 3 3 Uninstalling the Ranger Driver is possible that you may need to uninstall your ranger driver at some point Please do not do this unless absolutely necessary 1 Go to Control Panel 2 Double Click en Addo Remo Prog 2 Scroll Down to find the Ranger Driver for will vary depending on which scanner you have installed I 4 Click Change Remove and follow the instructions to complete the uninstall Ridgestone Bank E Apni 2 ione Express User Manual Chapter 4 Making a Deposit 44 Creating a Deposit Be sure the scanner is plugged in and the drivers installed before completing these steps Also be sure that the Pop Up Blocker is turned off when running Merchant Capture L On th
25. ris displayed Eaterihe website shown below and click the ADD button Click CLOSE B gs co seb ufsdata com 4 The Intemet Options box is agn displayed Click the Custom Settings button Ridgestone Bank n Apri 2013 Ridgestone Express User Manual The Security Settings Trusted Sites Zone box is displayed Change the following Automatic Prompting for ActiveX controls Select the Enable option Download signed ActiveX controls Select the Prompt option Ridgestone Bank n Apri 2013 Ridgestone Express User Manual 5 A Warning box is displayed Click YES m a 6 The Internet Options Sax sagan displayed Select he PRIVACY ub Verity hat the Pop Up Blockers not tumed on If his box is checked uncheek the box If you would prefer to keep the Pop Up Blocker tured on forall sites except SCO Merchant Capture proceed to Step X Soe Cin oeS cas p 7 Click OK I you would prefer to keep the Pop Up Blocker turned on for all sites excluding SCO Merchant Capture clik on the Settings button under Pop Up Blocker Se Den C po i Ridgestone Ban E Ridgestone Express User Manual 9 When the Setting scteen appears add ihe following site Bps sco webaufsdata com to ihe Address af website tallow and click ADD Then select CLOSE This means that for only these sites listed will Pop Ups be allowed For all other sites ey will be blocked int p xm Cmq
26. tomatically check fr duplicate check entres If you happen to scan a duplicate item the View Exceptions tab will be highlighted pink and you will also see that the item you scanned will be highlighted in pink indicating that his might be a duplicate depos Lf you wish to accept the item only accept the item if you have verified that the check has not been deposited in a previous deposit click Accept Duplicate and proceed with the deposit as normal 2 I you choose to delete an tem make sure hat you highlight the correct check 3 Click on Delete lem 4 Once you hit Delete iem the system will ask verify that you really want to delete this item S Click OK D mm k Qo menant a 6 The screen will refresh and the duplicate item will be removed Continue as many times as necessary Once you have removed all the necessary items proceed with your deposit at normal Ridgestone Express User Manual 44 Deleting a Check While scanning a deposil it is possible that you will have to delete a check that you have scanned Please follow the direction below lo do so proper 1 While in the View All Items screen Click the red X in the same line as the check you wish to delete 2 A box will pop up verifying that you really want to delete this item if you do click Yes 3 You can then finish your deposit Ridgestone Bank as April 2013 Ridgestone Express User Manual 45 Deleting a Deposit FE you
27. workstations should have the latest vendor supplied security patches installed Industry practice is to install relevant security patches within one month of release or sooner following testing o ensure interoperability Windows updates should be researched prior to installation however anti virus anti spyware and firewall definitions should be automatically installed immediately upon release Establish a process to identify newly discovered security vulnerabilities subscribe to alert services available on the Internet un an automated application on the network to identify vulnerabilities Consider annual penetration testing Limit Intemet access and restrict webmail access for added protection against potential viruses Trojans and key loggers Review system event logs and user activity logs especially those with administrator Profiles Maintain system backup Consider segregation of duties between initial scanning of ems edits to images and transmission of the files Ata minimum a review ofall manual adjustments to check images should be reviewed by someone other than the person making the changes to ensure accuracy Ridgestone Bani 6 2 5 Incident Response Plan Guidance for RDC Merchants This section provides information about the Incident Response Plan and is not intended to be a definitive guide to responding to a breach The merchant should tailor the plan to their business and use their own judgment about how to han
28. y the police if prosecution of the intruder is possible 13 Assess damage and cost Assess the damage to the organization and estimate both the damage cost and the cost of the containment efforts 14 Review response and update policies Plan and take preventative steps so the intrusion can t happen again 1 Consider whether an additional policy could have prevented the intrusion Ridgestone Bani Consider whether a procedure or policy was not followed which allowed the intrusion then consider what could be changed to be sure the procedure or policy is followed in the future Was the incident response appropriate How could it be improved Was every appropriate party informed in a timely manner Were the incident response procedures detailed and cover the entire situation How can they be improved Have changes been made to prevent a re infection of the current infection Are ll spem pace systems lacked down password changed ani vin updated email policies set ete Have changes been made to prevent a new and similar infection Should any security policies be updated What lessons have been learned from this experience 2 6 RDC Merchant Continuity Plan Outline In the event that the merchant experiences an adverse event that precludes it from continuing normal remote deposit capture operations an alternative plan for processing should be established An adverse event can include the failure to scan and transmit images from
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