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Maintenance and Service Guide

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1. Spare Part Description Number Label Kit 383533 001 Adjustable notebook stand 372420 001 Advanced Docking Station 374804 001 Docking Station 374803 001 Docking Station Miscellaneous Plastics Kit 380045 001 Power supply 65 watt 338136 001 Keyboard point stick cap blue 404150 001 Rubber domes 383524 001 Inverter 383532 001 Microphone 383543 001 Smart card reader 411337 001 LCD center hinge cap 383518 001 Power cords For use in Belgium Europe Greece Norway and Portugal 350188 021 Brazil 350188 201 Canada French Canada Latin America Taiwan and the United States Thailand 350188 001 Denmark 350188 081 France 350188 051 Germany 350188 041 4 12 Maintenance and Service Guide Illustrated Parts Catalog Table 4 4 Miscellaneous Spare Part Information Continued Spare Part Description Number Power cords continued For use in Hong Kong and the United Kingdom 350188 031 Israel 350188 BB1 Italy 350188 061 Japan 350188 291 The Netherlands 350188 331 People s Republic of China 350188 AA1 Saudi Arabia 350188 171 Spain 350188 071 Sweden Finland 350188 B71 Screw Kit includes the following screws refer to 383556 001 Appendix C Screw Listing for more information on specifications and usage E Phillips PM2 5x13 0 spring loaded screw E Phillips PM3 0x4 0 screw E Phillips PM2 5x7 0 screw E Phillips PM2 0x5 0 screw E Phillips PM2 0x4 0 screw E Phil
2. Spare Part Number Description 350188 AA1 Power cord for use in People s Republic of China 350188 B71 Power cord for use in Sweden Finland 350188 BB1 Power cord for use in Israel 370429 001 Bluetooth wireless module includes Bluetooth module cable 373888 001 802 11a b g FRLN WLAN Mini PCI communications card for use in most of the world 373888 291 802 11a b g FRLN WLAN Mini PCI communications card for use in Japan 373889 001 802 11a b g FRLN WLAN Mini PCI communications card for use in the rest of the world 372420 001 Adjustable notebook stand 374803 001 Docking Station 374804 001 Advanced Docking Station 377408 001 802 1 1a b g ATMC WLAN Mini PCI communications card for use in most of the world 377408 002 802 11a b g ATMC WLAN Mini PCI communications card for use in the rest of the world 377408 291 802 11a b g ATMC WLAN Mini PCI communications card for use in Japan 377792 001 802 11a b g FRLN WLAN Mini PCI communications card for use in Europe 380045 001 Docking Station Miscellaneous Plastics Kit Maintenance and Service Guide Illustrated Parts Catalog Table 4 5 Sequential Part Number Listing Continued Spare Part Number Description 381302 001 802 11g Silverton WLAN Mini PCI communications card for use in most of the world 381303 001 802 11g Silverton WLAN card Mini PCI communications card for use in the rest of the world 38345
3. Installing a BIOS Update Recovering the BIOS 0 4 Illustrated Parts Catalog 4 1 Serial Number Location 004 4 2 Notebook Major Components 4 3 Miscellaneous Plastics Hardware Kat 5 08 oo2 bie dt Le bh ee oke 4 4 Miscellaneous Cable Kit 4 5 Miscellaneous Not Illustrated 4 6 Sequential Part Number Listing 5 Removal and Replacement Preliminaries 5 1 Tools Required 0 0 0 0 cee eee 5 2 Service Considerations 00 Plastic Parts earnen te sotto esvenboe Gees geen fs 5 3 Preventing Damage to Removable Drives 5 4 Preventing Electrostatic Damage 5 5 Packaging and Transporting Precautions 5 6 Workstation Precautions 0 5 7 Grounding Equipment and Methods vi Maintenance and Service Guide Contents 6 Removal and Replacement Procedures 6 1 Serial Number 0 0 0 0 eee eee ee 6 2 6 2 Disassembly Sequence Chart 6 3 6 3 Preparing the Notebook for Disassembly 6 5 6 4 Hard Drive 0 ee eee 6 6 6 5 Notebook Feet 0 0 0 eee eee eee 6 9 6 6 Bluetooth Module 00 0 6 10 6 7 External Memory Module 6 12 6 8 TPM Security Card 0 0 0 0 0020 6 15 6 9 Keyboard Cover 0 0 0 0 eee eee eee 6 16 6 10
4. invent Maintenance and Service Guide HP Compag nc4200 Notebook PC Document Part Number 444624 002 April 2007 This guide is a troubleshooting reference used for maintaining and servicing the notebook It provides comprehensive information on identifying notebook features components and spare parts troubleshooting notebook problems and performing notebook disassembly procedures Copyright 2006 2007 Hewlett Packard Development Company L P Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel Pentium and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Maintenance and Service Guide HP Compaq nc4200 Notebook PC Second Edition April 2007 First Edition December 2006 Document Part Number 444624 002 Safety warning notice WARNING To reduce the possibility of heat related injuries or of over
5. 7 Slide the button board to the left and remove it Removing the Button Board Reverse the above procedure to install the button board Maintenance and Service Guide 6 4 Removal and Replacement Procedures 6 18 Top Cover Top Cover Spare Part Number Information Top cover 383560 001 p lt Prepare the notebook for disassembly Section 6 3 and remove the following components a Hard drive Section 6 4 b Keyboard cover Section 6 9 c Keyboard Section 6 10 Display assembly Section 6 16 e Button board Section 6 17 a 6 42 Maintenance and Service Guide Removal and Replacement Procedures 2 Turn the notebook upside down with the front toward you 3 Remove the seven T8M2 0x9 0 screws that secure the top cover to the notebook a ee ee aj e e i T l l l l l l Removing the Top Cover Screws Part 1 Maintenance and Service Guide 6 43 Removal and Replacement Procedures 4 Turn the notebook right side up with the front toward you 5 Remove the silver PM2 0x4 0 screw that secures the top cover to the notebook Removing the Top Cover Screw Part 2 6 44 Maintenance and Service Guide Removal and Replacement Procedures 6 Disconnect the TouchPad cable from the system board 7 Lift the rear edge of the top cover until it disengages from the base enclosure 8 Lift the top cover straight up and remove it Removing the Top
6. Country Region Accredited Agency Applicable Note Number The Netherlands KEMA 71 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 United Kingdom BSI 1 United States UL 2 Q NOTES 1 The flexible cord must be lt HAR gt Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration B 4 Maintenance and Service Guide C Screw Listing This appendix provides specification and reference information for the screws and screw locks used in the notebook All screws and screw locks listed in this appendix are available in the Screw Kit spare part number 383556 001 Maintenance and Service Guide Cl Screw Listing Table C 1 Phillips PM2 0x5 0 Screw Head MMIII Color Qty Length Thread Width Black 6 5 0
7. diskette drive Nonsystem disk message Boot from another device Diskette drive enabled in the Setup utility Is diskette drive boot order cor rect Change boot priority using the Setup utility Reseat diskette drive Go to Flowchart 2 17 Nonfunc tioning Device Enable drive and cold boot notebook Reset the notebook Refer to Section 1 2 Resetting the Notebook for instructions Go to Flowchart 2 17 Nonfunction ing Device os loading Bootable diskette in drive Check diskette for system files Try different diskette Nonsystem disk error 0s loading Install bootable diskette and reboot notebook Replace the following components individually retesting after each replacement E Diskette drive E System board Maintenance and Service Guide 2 21 Troubleshooting Flowchart 2 14 No OS Loading Optical Drive Y No OS loading from Disc CD ROM or in drive DVD ROM drive Install bootable disc Boots from CD or DVD Boots from CD or DVD Reseat drive Booting from another device Booting order correct Correct boot order using the Setup utility N Install bootable disc and reboot notebook Bootable disc in drive Try anot
8. 9 flowcharts troubleshooting no audio 2 23 2 24 no network modem connection 2 28 no OS loading 2 17 no OS loading from diskette drive 2 21 Index 2 Maintenance and Service Guide Index no OS loading from hard drive 2 18 2 19 2 20 no OS loading from optical drive 2 22 no power 2 10 2 12 2 13 no video 2 14 2 15 nonfunctioning device 2 25 nonfunctioning docking device 2 16 nonfunctioning keyboard 2 26 nonfunctioning pointing device 2 27 fn key 1 15 front components 1 6 function keys 1 15 G grounding equipment and methods 5 7 H hard drive OS loading problems 2 18 precautions 5 3 removal 6 6 spare part numbers 4 9 4 18 4 20 6 6 specifications 7 4 hard drive cover illustrated 4 10 location 1 19 removal 6 6 spare part number 4 9 4 18 hard drive light 1 7 headphone jack pin assignments A 1 heat sink removal 6 23 spare part number 4 7 4 19 6 23 HP Advanced Docking Station spare part number 4 12 4 15 HP Docking Station spare part number 4 12 4 15 l T O address specifications 7 9 Info Center button 1 11 infrared board removal 6 52 spare part number 4 17 6 52 infrared lens 1 7 interrupt specifications 7 7 K keyboard removal 6 18 spare part numbers 4 3 4 16 4 17 6 18 troubleshooting 2 26 keyboard components 1 14 keyboard cover removal 6 16 spare part number 4 3 4 18 6 16 keypad keys 1 15 Maintenance and Service Guide Index 3
9. 6 Lift the front edge of the keyboard cover until it detaches from the notebook Releasing the Keyboard Cover 7 Lift the keyboard cover straight up and remove it Removing the Keyboard Cover Reverse the above procedure to install the keyboard cover Maintenance and Service Guide 6 17 Removal and Replacement Procedures 6 10 Keyboard Keyboard Spare Part Number Information Keyboards with pointing stick Belgium Brazil Czech Republic Denmark Europe France French Canada Germany Hungary Iceland Israel Italy Japan Korea Latin America The Netherlands Norway 383458 181 383458 201 383458 221 383458 081 383458 021 383458 051 383458 121 383458 041 383458 211 383458 DD1 383458 BB1 383458 061 383458 291 383458 AD1 383458 161 383458 331 383458 091 People s Republic of China Poland Portugal Russia Saudi Arabia South Africa Spain Slovakia Sweden Switzerland Taiwan Thailand Turkey United Kingdom United States 383458 AA1 383458 241 383458 131 383458 251 383458 171 383458 AR1 383458 071 383458 231 383458 101 383458 111 383458 AB1 383458 281 383458 141 383458 031 383458 001 1 Prepare the notebook for disassembly Section 6 3 2 Remove the keyboard cover Section 6 9 3 Turn the notebook upside down with the front toward you Maintenance and Service Guide Removal and Replacement Procedures 4 Remove the following Three T8M2 0x9
10. IRQ9 IRQ10 or none Q PC Cards may assert IRQ3 IRQ4 IRQ5 IRQ7 IRQ9 IRQ10 IRQ11 or IRQ15 Either the infrared or the serial port may assert IRQ3 or IRQ4 7 8 Maintenance and Service Guide Specifications I O Address hex Table 7 7 System I O Addresses System Function shipping configuration 000 OOF DMA controller no 1 010 01F Unused 020 021 Interrupt controller no 1 022 024 Opti chipset configuration registers 025 O3F Unused 02E 02F 87334 Super I O configuration for CPU 040 O5F Counter timer registers 044 O5F Unused 060 Keyboard controller 061 Port B 062 063 Unused 064 Keyboard controller 065 O6F Unused 070 071 NMI enable RTC 072 O7F Unused 080 08F DMA page registers 090 091 Unused 092 Port A 093 O9F Unused OAO 0A1 Interrupt controller no 2 Maintenance and Service Guide 7 9 Specifications Table 7 7 System I O Addresses Continued I O Address hex System Function shipping configuration OA2 OBF Unused 0CO ODF DMA controller no 2 OEO OEF Unused OFO OF 1 Coprocessor busy clear reset OF2 OFF Unused 100 16F Unused 170 177 Secondary fixed disk controller 178 1EF Unused 1FO 1F7 Primary fixed disk controller 1F8 200 Unused 201 Joystick decoded in ESS1688 202 21F Unused 220 22F Entertain
11. Maintenance and Service Guide C 9 Screw Listing Table C 6 Torx T8M2 0x9 0 Screw Head gt i MMI Color Qty Length Thread Width Black 12 9 0 mm 2 0 mm 4 5 mm Where used Three screws that secure the keyboard to the notebook documented in Section 6 10 Two screws that secure the display assembly to the notebook documented in Section 6 16 Torx T8M2 0x9 0 Screw Locations C 10 Maintenance and Service Guide Screw Listing Table C 6 Torx T8M2 0x9 0 Screw Continued AI Head MMI Color Qty Length Thread Width Black 12 9 0 mm 2 0 mm 4 5 mm Where used 7 screws that secure the top cover to the notebook documented in Section 6 18 Torx T8M2 0x9 0 Screw Locations Maintenance and Service Guide C 11 Screw Listing Table C 7 Torx T8M2 0x5 0 Screw o Head A a MMI Color Qty Length Thread Width Black 8 5 0 mm 2 0 mm 4 5 mm Where used One screw that secures the keyboard to the notebook documented in Section 6 10 Torx T8M2 0x5 0 Screw Location C 12 Maintenance and Service Guide Screw Listing Table C 7 Torx T8M2 0x5 0 Screw Continued jm j MMI Color Qty Length Thread Width Black 8 5 0 mm 2 0 mm 4 5 mm Where used Two screws that secure the speaker to the notebook documented in Section 6 20 One screw that secures the infrared board to the notebook documented in Section 6 21 Torx T8M2 0x5 0 Screw Locations Mainte
12. Precautions Use the following grounding precautions when packaging and transporting equipment To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic sensitive parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a sensitive component or assembly Store reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges y Maintenance and Service Guide 5 5 Removal and Replacement Preliminaries 5 6 Workstation Precautions Use the following grounding precautions at workstations Cover the workstation with approved static shielding material refer to Table 5 2 Static Shielding Materials Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters drivers and vacuums
13. Remove the T8M2 0x5 0 screw that secures the infrared board to the system board 4 Remove the infrared board a i it i I l j Sr I Removing the Infrared Board Reverse the above procedure to install the infrared board Maintenance and Service Guide 6 53 Removal and Replacement Procedures 6 22 System Board System Board Spare Part Number Information System board 383515 001 Q When replacing the system board ensure that the following components are removed from the defective system board and installed on the replacement system board E Memory modules Section 6 7 and Section 6 14 TPM security card Section 6 8 Processor Section 6 13 Mini PCI communications card Section 6 15 Modem board Section 6 23 RTC battery Section 6 24 1 Prepare the notebook for disassembly Section 6 3 and remove the following components Hard drive Section 6 4 Bluetooth module Section 6 6 Keyboard cover Section 6 9 Keyboard Section 6 10 Fan Section 6 11 Heat sink Section 6 12 Display assembly Section 6 16 Button board Section 6 17 Top cover Section 6 18 Speaker Section 6 20 Infrared board Section 6 21 mo ho ao p moo 6 54 Maintenance and Service Guide Removal and Replacement Procedures 2 Remove the four T8M2 0x5 0 screws that secure the system board to the notebook 3 Remove the T8M2 0x7 5 screw that secures the system board spacer to the noteb
14. When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle electrostatic sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 5 6 Maintenance and Service Guide Removal and Replacement Preliminaries 5 7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with th
15. varying by notebook model 256 MB DDR2 synchronous DRAM SDRAM at 400 MHz and 533MHz expandable to 2 0 GB Microsoft Windows XP Home Edition or Windows XP Professional varying by notebook model Full size Windows keyboard with embedded numeric keypad TouchPad and pointing stick pointing devices including a dedicated vertical scroll region Integrated 10Base T 100Base T 1000Base T Ethernet local area network LAN network interface card NIC with RJ 45 jack Integrated high speed 56K modem with RJ 11 jack Integrated wireless support for Mini PCI IEEE 802 11b g and 802 1 1a b g WLAN device Support for one Type I or Type II PC Card slot with support for both 32 bit CardBus and 16 bit PC Cards Maintenance and Service Guide Product Description External 65 watt AC adapter with 3 wire power cord 6 cell Li Ion battery pack varying by notebook model Audio speaker Volume up volume mute and volume down buttons Connectors Infrared Audio out headphone Audio in microphone Universal Serial Bus USB v 2 0 3 ports 1 powered Power External monitor RJ 45 network RJ 11 modem S Video out PC Card SD Card Primary battery Travel battery CE EeCCOC COC CCOO CODODD Docking connector Maintenance and Service Guide 1 3 Product Description 1 2 Resetting the Notebook If the notebook you are servicing has an unknown password follow these steps to clear the password These steps al
16. 0 mm 4 0 mm Where used One screw that secures the button board to the notebook documented in Section 6 17 One screw that secures the top cover to the notebook documented in Section 6 18 Phillips M2 0x4 0 Screw Locations C 18 Maintenance and Service Guide Screw Listing Table C 10 Phillips PM2 0x4 0 Screw Continued TO au Head MMIII Color Qty Length Thread Width Silver 8 2 0 mm 4 0 mm 4 0 mm Where used 4 screws that secure the TouchPad bracket to the top cover documented in Section 6 19 Phillips M2 0x4 0 Screw Locations Maintenance and Service Guide C 19 Screw Listing Table C 10 Phillips PM2 0x4 0 Screw Continued MMA Color Qty Length Thread Silver 8 2 0 mm 4 0 mm Where used Head Width 4 0 mm 2 screws that secure the modem board to the system board documented in Section 6 23 Phillips M2 0x4 0 Screw Locations C 20 Maintenance and Service Guide A adjustable notebook stand spare part number 4 12 4 15 Advanced Docking Station HP spare part number 4 12 4 15 arrow keys 1 15 audio troubleshooting 2 23 audio in jack location 1 9 pin assignments A 2 audio out jack location 1 9 pin assignments A 1 base enclosure cover location 1 19 spare part number 4 18 base enclosure spare part number 4 9 4 17 battery bay 1 19 battery light 1 7 Index battery pack removal 6 5 spare part number 4 9 4 17 6 5 specifications 7 5 battery
17. 0 screws One T8M2 0x5 0 screw Removing the Keyboard Screws Maintenance and Service Guide 6 19 Removal and Replacement Procedures 5 Turn the notebook right side up with the front toward you 6 Open the notebook as far as possible 7 Slide the keyboard back until the pointing stick cable is accessible 8 Release the zero insertion force ZIF connector to which the pointing stick cable is connected and disconnect the pointing stick cable from the system board Disconnecting the Pointing Stick Cable 6 20 Maintenance and Service Guide Removal and Replacement Procedures 9 Lift the rear edge of the keyboard until it disengages from the notebook 10 Slide the keyboard forward until it rests on the palm rest 11 Release the ZIF connector to which the keyboard cable is connected and disconnect the keyboard cable from the system board 12 Remove the keyboard Removing the Keyboard Reverse the above procedure to install the keyboard Maintenance and Service Guide 6 21 Removal and Replacement Procedures 6 11 Fan Fan Spare Part Number Information Fan 383528 001 1 Prepare the notebook for disassembly Section 6 3 2 Remove the keyboard cover Section 6 9 3 Release the keyboard Section 6 10 4 Disconnect the fan cable from the system board 5 Remove the three T8M2 0x7 5 screws that secure the fan to the notebook 6 Remove the fan Remov
18. 1 16 top cover removal 6 42 spare part number 4 5 4 19 6 42 TouchPad location 1 17 removal 6 46 spare part number 4 5 4 19 6 46 TouchPad buttons 1 17 TouchPad cable 4 11 TouchPad scroll zone 1 17 TPM security module removal 6 15 spare part number 4 9 4 19 6 15 transporting precautions 5 5 travel battery connector 1 19 troubleshooting audio 2 23 Computer Setup 2 2 docking device 2 16 flowcharts 2 7 keyboard 2 26 modem 2 28 network 2 28 nonfunctioning device 2 16 2 25 OS loading 2 17 overview 2 1 pointing device 2 27 power 2 10 video 2 14 U Universal Serial Bus USB port location 1 9 1 11 1 13 pin assignments A 2 v vents 1 10 1 17 1 19 video troubleshooting 2 14 volume buttons 1 17 WwW Windows applications key 1 15 Windows logo key 1 15 wireless button 1 11 wireless light 1 6 workstation precautions 5 6 Index 6 Maintenance and Service Guide
19. 14b Bluetooth board cover 14c Hard drive cover 14d Memory module compartment cover Not illustrated Notebook feet 15 Speaker 383557 001 16 Modem board high speed 56K includes 383534 001 modem cable 17 RTC battery 383625 001 18 Base enclosure cover 383520 001 19 Infrared board includes cable 383512 001 20 Base enclosure 383509 001 21 6 cell battery pack 383510 001 22 Hard drives all 5400 rpm include cover frame and connector 80 GB 405839 001 80 GB 383527 001 60 GB 383526 001 40 GB 383525 001 23 TPM security module 383545 001 24 Bluetooth wireless module includes Bluetooth 370429 001 module cable 25 Hard drive cover 383529 001 LCD board not illustrated 417947 001 Maintenance and Service Guide 4 9 Illustrated Parts Catalog 4 3 Miscellaneous Plastics Hardware Kit A awe Table 4 2 Spare Part Number 383549 001 Item Description a Hard drive cover Bluetooth cover PC Card slot space saver Memory module compartment cover includes 2 captive screws oo A Ww N Notebook feet 5 4 10 Maintenance and Service Guide Illustrated Parts Catalog 4 4 Miscellaneous Cable Kit Table 4 3 Spare Part Number 383516 001 Item Description 1 LED board cable 2 RJ 11 cable 3 TouchPad cable 4 Bluetooth cable Maintenance and Service Guide 4 11 Illustrated Parts Catalog 4 5 Miscellaneous Not Illustrated Table 4 4 Miscellaneous Spare Part Information
20. Nonfunctioning Device 2 18 Flowchart 2 18 Nonfunctioning Keyboard 2 19 Flowchart 2 19 Nonfunctioning Pointing Device 2 20 Flowchart 2 20 No Network Modem Connection 2 8 Maintenance and Service Guide Troubleshooting Flowchart 2 1 Initial Troubleshooting Begin troubleshooting N Go to Flowchart 2 2 No Power Part 1 Check LED board Beeps LEDs or error messages speaker connections Go to Flowchart 2 17 Nonfunc tioning Device All drives working Go to Flowchart 2 6 No Video Part 1 Is there video no boot Go to Flowchart 2 18 Nonfunc tioning Keyboard or Flowchart 2 19 Nonfunc tioning Pointing Device Keyboard pointing device work ing Go to Flowchart 2 9 No Operating System OS Loading Is the OS loading Go to Connecting Flowchart to m 2 20 No Net or modem work Modem Con nection Go to Flowchart 2 15 No Audio Part 1 Maintenance and Service Guide 2 9 Troubleshooting Flowchart 2 2 No Power Part 1 No power power LED is off Remove from docking device if applicable Go to Power up Power up P on battery l on battery 2 Pe aan 9 A 2 e power A x power Part 2 N Go to Power up Power up on AC Reset on AC power Flowchart power power 2 4 No P
21. Power standby light E Green The notebook is on E Blinking green The notebook is in standby mode 1 6 Maintenance and Service Guide Product Description Table 1 1 Front Components Continued Item Component Function 3 Battery light E Amber A battery pack is charging E Green A battery pack is close to full charge capacity E Blinking amber A battery pack that is the only available power source has reached a low battery condition When the battery reaches a critical low battery condition the battery light begins blinking more quickly E Off If the notebook is connected to an external power source the light is turned off when all batteries in the notebook are fully charged If the notebook is not connected to an external power source the light is turned off until the battery reaches a low battery condition when the light begins blinking amber 4 Integrated Drive On A drive in the hard drive bay is being Electronics IDE drive accessed light 5 Fast IrDA select Links the notebook to an optional remote models only control 6 Bluetooth module Sends and receives Bluetooth device signals 7 Display release button Opens the notebook Maintenance and Service Guide 1 7 Product Description The external components on the right side of the notebook are shown below and described in Table 1 2 Right Side Components 1 8 Maintenance and Service Guide Product Description Tabl
22. Software Update and Recovery BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed 1 Open Windows Explorer by selecting Start gt All Programs gt Accessories gt Windows Explorer 2 In the left pane of the Windows Explorer window a Click My Computer and then your hard drive designation The hard drive designation is typically Local Disk C b Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 3 Double click the file with an exe extension for example filename exe The BIOS installation begins 4 Complete the installation by following the instructions on the screen Q After a message on the screen reports a successful installation you may delete the downloaded file from your hard drive Recovering the BIOS Q The BIOS recovery procedure requires a USB diskette drive and a formatted diskette The BIOS can be recovered if the flash memory is corrupted Flash memory corruption can occur if the notebook powers down while the BIOS is being updated When the notebook is turned on the boot block portion of the flash memory performs an integrity check on the rest of the BIOS image and enters recovery mode if the image is corrupt Maintenance and Service Guide 3 5 Software Update and Recovery BIOS recovery can be forced on a
23. feet 0 6 6 Bluetooth module 2 loosened to remove the Bluetooth cover 6 7 External memory module 2 to remove the memory module compartment cover 6 8 TPM security card 1 6 9 Keyboard cover 2 6 10 Keyboard 4 6 11 Fan 3 6 12 Heat sink 4 Maintenance and Service Guide 6 3 Removal and Replacement Procedures Disassembly Sequence Chart Continued Section Description of Screws Removed 6 13 Processor 1 loosened 6 14 Internal memory module 0 6 15 Mini PCI communications card 0 A To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support 6 16 Display assembly 6 6 17 Button board 2 on rear keyboard cover 1 on button board 6 18 Top cover 8 6 19 TouchPad 4 6 20 Speaker 2 6 21 Infrared board 1 6 22 System board 5 6 23 Modem board 2 6 24 RTC battery 0 6 4 Maintenance and Service Guide Removal and Replacement Procedures 6 3 Preparing the Notebook for Disassembly Before you begin any removal or installation procedures 1 Shut down the notebook If you are unsure whether the notebook is off or in hibernation turn the computer on and then shut
24. in Poland 383458 251 Keyboard with pointing stick for use in Russia 383458 281 Keyboard with pointing stick for use in Thailand 383458 291 Keyboard with pointing stick for use in Japan 383458 AA1 Keyboard with pointing stick for use in People s Republic of China 383458 AB1 Keyboard with pointing stick for use in Taiwan 383458 AD1 Keyboard with pointing stick for use in Korea 383458 AR1 Keyboard with pointing stick for use in South Africa 383458 BB1 Keyboard with pointing stick for use in Israel 383458 DD1 Keyboard with pointing stick for use in Iceland 383509 001 Base enclosure 383510 001 6 cell battery pack 383511 001 Button board includes button board cable 383512 001 Infrared board includes cable 383515 001 System board 383516 001 Miscellaneous Cable Kit Maintenance and Service Guide 4 17 Illustrated Parts Catalog Table 4 5 Sequential Part Number Listing Continued Spare Part Number Description 383518 001 LCD center hinge cap 383519 001 Keyboard cover 383520 001 Base enclosure cover 383522 001 Rear keyboard cover 383524 001 Rubber domes 383525 001 40 GB hard drive 5400 rpm includes cover frame and connector 383526 001 60 GB hard drive 5400 rpm includes cover frame and connector 383527 001 80 GB hard drive 5400 rpm includes cover frame and connector 383528 001 Fan 383529 001 Hard drive cover 383530 001 Display Hing
25. non functioning notebook by turning on the notebook while pressing and holding the Windows logo key B on the nonfunctioning notebook keyboard until the caps lock light blinks To recover the BIOS 1 If the nonfunctioning notebook is docked in an optional docking device undock the notebook Attach the USB diskette drive directly to a USB port on the nonfunctioning notebook USB hubs are not supported for BIOS recovery Insert the correct ROMPagq diskette for the product being updated The BIOS image file must be located in the root directory of the diskette and must be in contiguous sectors The easiest way to ensure this is to visit http www hp com download the Softpaq and let the Softpaq create the ROMPag diskette Press and hold the Windows logo key B on the notebook keyboard do not use an external keyboard and turn on the notebook and wait for the caps lock light to start blinking Release the Windows logo key B The BIOS recovery procedure takes approximately one minute to read the image from the diskette and then an additional 15 seconds to program the image into flash memory The notebook restarts when the BIOS recovery procedure is complete Do not attempt to turn off the notebook after starting a recovery If the BIOS recovery procedure stalls the caps lock light will begin blinking This situation can arise if the diskette is corrupt or the incorrect ROMPag is used If the notebook does
26. power consumption 3 5 W Viewing angle 65 horizontal 50 vertical typical Maintenance and Service Guide 7 3 Specifications Table 7 3 Hard Drives 80 GB 60 GB 40 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm Width 70mm 70 mm 70mm Weight 99g 102g 99g Interface type ATA 5 ATA 5 ATA 5 Transfer rate Synchronous maximum 100 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 3ms 3ms 3ms Average 13 ms 13 ms 13 ms Maximum 24 ms 24 ms 24 ms Logical blockst 156 301 488 117 210 240 78 140 160 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F Certain restrictions and exclusions apply Consult Customer Care for details 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Tactual drive specifications may differ slightly 7 4 Maintenance and Service Guide Specifications Table 7 4 Primary 6 cell Li lon Battery Pack Dimensions Height 2 00 cm 0 79 in Width 9 40 cm 3 70 in Depth 13 40 cm 5 28 in Weight 0 34 kg 0 75 Ib Energy Voltage 10 8 V Amp hour capacity 4 8 Ah Watt hour capacity 52 Wh Temperature Operating 5 C to 45 C 41 F to 113 F Nonoperating 0 C to 60 C 32 F to 140 F Maintenance and Service Guide 7 5 Specifications Hardware DMA Table 7 5 Sys
27. their proper locations during the reassembly process Improper cable placement can damage the notebook Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily 5 2 Maintenance and Service Guide Removal and Replacement Preliminaries 5 3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care To prevent damage to the notebook damage to a removable drive or loss of information observe the following precautions Before removing or inserting a hard drive shut down the notebook If you are unsure whether the notebook is off or in hibernation turn the notebook on and then shut it down through the operating system Before removing a diskette drive or optical drive ensure that a diskette or disc is not in the drive and ensure that the optical drive tray is closed Before handling a drive ensure that you are discharged of Static electricity While handling a drive avoid touching the connector Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping driv
28. 5 A Temperature Operating not writing to 0 C to 35 C 32 F to 95 F optical disc Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Maintenance and Service Guide 7 1 Specifications Table 7 1 Notebook Continued Relative humidity noncondensing Operating Nonoperating 10 to 90 5 to 95 10 to 90 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia Nonoperating 14 7 to 4 4 psia 15 m to 3 048 m 15 m to 12 192 m 50 ft to 10 000 ft 50 ft to 40 000 ft Shock Operating Nonoperating 125 g 2 ms half sine 200 g 2 ms half sine Random Vibration Operating Nonoperating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate 1 50 g zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate Applicable product safety standards specify thermal limits for plastic surfaces The notebook operates well within this range of temperatures 7 2 Maintenance and Service Guide Specifications Table 7 2 12 1 inch XGA TFT Display Dimensions Height Width Diagonal 20 7 cm 8 1 in 33 1 cm 13 0 in 39 1 cm 15 4 in Number of colors Up to 16 8 million Contrast ratio 150 1 Brightness 150 nits typical Pixel resolution Pitch 0 300 x 0 300 mm Format 1024 x 768 Configuration RGB vertical stripe Backlight Edge lit Character display 80 x 25 Total
29. 8 001 Keyboard with pointing stick for use in the United States 383458 021 Keyboard with pointing stick for use in Europe 383458 031 Keyboard with pointing stick for use in the United Kingdom 383458 041 Keyboard with pointing stick for use in Germany 383458 051 Keyboard with pointing stick for use in France 383458 061 Keyboard with pointing stick for use in Italy 383458 071 Keyboard with pointing stick for use in Spain 383458 081 Keyboard with pointing stick for use in Denmark 383458 091 Keyboard with pointing stick for use in Norway 383458 101 Keyboard with pointing stick for use in Sweden 383458 111 Keyboard with pointing stick for use in Switzerland 383458 121 Keyboard with pointing stick for use in French Canada 383458 131 Keyboard with pointing stick for use in Portugal 383458 141 Keyboard with pointing stick for use in Turkey 383458 171 Keyboard with pointing stick for use in Saudi Arabia 383458 181 Keyboard with pointing stick for use in Belgium 383458 201 Keyboard with pointing stick for use in Brazil Maintenance and Service Guide Illustrated Parts Catalog Table 4 5 Sequential Part Number Listing Continued Spare Part Number Description 383458 211 Keyboard with pointing stick for use in Hungary 383458 221 Keyboard with pointing stick for use in Czech Republic 383458 231 Keyboard with pointing stick for use in Slovakia 383458 241 Keyboard with pointing stick for use
30. Cover Reverse the above procedure to install the top cover Maintenance and Service Guide 6 45 Removal and Replacement Procedures 6 19 TouchPad TouchPad Spare Part Number Information TouchPad 383562 001 TouchPad cable included in the Cable Kit spare part number 383516 001 1 Prepare the notebook for disassembly Section 6 3 and remove the following components a Hard drive Section 6 4 b Keyboard cover Section 6 9 c Keyboard Section 6 10 d Display assembly Section 6 16 e Button board Section 6 17 f Top cover Section 6 18 2 Turn the top cover upside down with the front toward you 6 46 Maintenance and Service Guide Removal and Replacement Procedures 3 Remove the four PM2 0x4 0 screws that secure the TouchPad bracket to the top cover Removing the TouchPad Bracket Screws Maintenance and Service Guide 6 47 Removal and Replacement Procedures 4 Lift the right side of the TouchPad bracket until it rests at an angle 5 Slide the TouchPad bracket to the right and remove it Removing the TouchPad Bracket 6 48 Maintenance and Service Guide Removal and Replacement Procedures 6 Lift the right side of the TouchPad until it rests at an angle 7 Slide the TouchPad to the right and remove it Removing the TouchPad Reverse the above procedure to install the TouchPad Maintenance and Service Guide 6 49 Removal and Replacement Procedure
31. Hungary 383458 211 Slovakia 383458 071 Iceland 383458 DD1 Sweden 383458 231 Israel 383458 BB1 Switzerland 383458 101 Italy 383458 061 Taiwan 383458 111 Japan 383458 291 Thailand 383458 AB1 Korea 383458 AD1 Turkey 383458 281 Latin America 383458 161 United Kingdom 383458 141 The Netherlands 383458 331 United States 383458 031 Norway 383458 091 383458 001 Maintenance and Service Guide 4 3 Illustrated Parts Catalog Notebook Major Components 4 4 Maintenance and Service Guide Illustrated Parts Catalog Table 4 1 Spare Parts Notebook Major Components Continued Spare Part Item Description Number 4 Rear keyboard cover 383522001 5 Button board includes button board cable 383511 001 6 Top cover 383560 001 7 Fan 383528 001 8 TouchPad 383562 001 TouchPad cable not illustrated included in the Cable Kit spare part number 383516 001 9 Memory modules PC24200 1024 MB 383536 001 512 MB 383542 001 256 MB 383538 001 PC23200 1024 MB 383535 001 512 MB 383541 001 256 MB 383537 001 10 Mini PCI communications cards 802 11g Silverton wireless local access network 381302 001 WLAN card for use in most of the world 802 11g Silverton WLAN card for use inthe rest ofthe 381303 001 world 802 11a b g FRLN WLAN card for use in Europe 377792 001 802 11a b g FRLN WLAN card for use in Japan 373888 291 802 11a b g FRLN WLAN card for use in most of the 373888 001 world 802 11a b g FRLN WLAN card for use i
32. Index L Label Kit spare part number 4 12 4 19 LED board cable 4 11 left side components 1 10 1 12 M memory map specifications 7 12 memory module removal 6 12 6 28 spare part numbers 4 5 4 18 4 19 6 12 6 28 memory module compartment 1 19 memory module compartment cover illustrated 4 10 removal 6 13 microphone jack pin assignments A 2 Mini PCI communications card removal 6 30 spare part numbers 4 5 4 7 4 14 4 15 4 16 Miscellaneous Cable Kit components 4 11 spare part number 4 11 4 17 Miscellaneous Plastics Kit for use with Docking Station spare part number 4 12 4 15 Miscellaneous Plastics Hardware Kit components 4 10 spare part number 4 9 4 10 4 19 modem board removal 6 57 spare part number 4 9 4 18 6 57 modem cable 4 11 modem jack pin assignments A 4 modem troubleshooting 2 28 monitor port location 1 13 pin assignments A 3 N network jack pin assignments A 5 network troubleshooting 2 28 nonfunctioning device troubleshooting 2 16 2 25 notebook feet illustrated 4 10 locations 6 9 notebook specifications 7 1 num lock key 1 15 Oo optical drive OS loading problems 2 22 precautions 5 3 P packing precautions 5 5 PC Card slot 1 9 Index 4 Maintenance and Service Guide Index PC Card slot eject button 1 9 PC Card slot space saver 4 10 plastic parts 5 2 pointing device troubleshooting 2 27 pointing stick 1 17 pointing stick butto
33. Keyboard nisso cunna eee ee eee eee 6 18 OT Paths ib aca EE EEE 6 22 6 12 Heat Sinks iriri Mel eta etn bee ts BS 6 23 6 13 Processor 555 yee bend E re SEE eke et 6 26 6 14 Internal Memory Module 6 28 6 15 Mini PCI Communications Card 6 30 6 16 Display Assembly 000 5 6 32 6 17 Button Board 0 eee ee eee eee 6 38 6 18 Top Gover e e deine oe ica A Ad 6 42 6 19 TouchPad oesie Rose cia iw aca niai 6 46 6 20 Speakef Si erisin e aoaea Ea RE E EA 6 50 6 21 Infrared Board sa nanei eunea en 6 52 6 22 System Board 0 0 00 eee eee 6 54 6 23 Modem Board 0 0 0 0c eee eee 6 57 6 24 RIC Battery cries ca ace meters hada ohn 6 59 Maintenance and Service Guide vii Contents 7 Specifications A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing Index viii Maintenance and Service Guide 1 Product Description The HP Compaq nc4200 Notebook PC offers advanced modularity Intel Pentium M and Celeron M processors and extensive multimedia support HP Compaq nc4200 Notebook PC Maintenance and Service Guide 1 1 Product Description 1 1 Features Intel Pentium M 2 13 2 00 1 86 1 73 or 1 60 GHz processors or Intel Celeron M 1 50 GHz processor varying by notebook model 12 1 inch XGA TFT 1024 x 768 display with over 16 8 million colors 80 60 or 40 GB high capacity hard drive
34. a b g ATMC WLAN card for use in most of the world 377408 001 802 11a b g ATMC WLAN card for use in the rest of the world 377408 002 1 Prepare the notebook for disassembly Section 6 3 2 Remove the keyboard cover Section 6 9 3 Release the keyboard Section 6 10 6 30 Maintenance and Service Guide Removal and Replacement Procedures Make note of which antenna cable is attached to which antenna clip on the Mini PCI communications card before disconnecting the cables 4 Disconnect the auxiliary and main antenna cables from the Mini PCI communications card 5 Spread the two retaining tabs on each side of the Mini PCI socket to release the Mini PCI communications card The edge of the card opposite the socket rises away from the notebook 6 Remove the Mini PCI communications card by pulling the card away from the socket at a 45 degree angle The Mini PCI communications card is slotted to prevent incorrect installation Removing a Mini PCI Communications Card Reverse the above procedure to install a Mini PCI communications card Maintenance and Service Guide 6 31 Removal and Replacement Procedures 6 16 Display Assembly Display Assembly Spare Part Number Information 12 1 inch XGA TFT display assembly includes wireless 383548 001 antenna boards and cables Display Hinge Kit 383530 001 LCD rubber pad kit with screws 383546 001 1 Prepare the notebook for disass
35. able Pointing device Replace internal operating pointing device properly or cable Pointing device operating properly Replace system board Maintenance and Service Guide 2 27 Troubleshooting Flowchart 2 20 No Network Modem Connection No network or modem connec tion Network Replace jack or modem jack or have jack acti active vated Connect to nondigital line Digital line Network Reload drivers and recon tion working figure NIC modem configured in 0S Disconnect all Replace NIC modem the notebook ESNS and open Reseat NIC modem Network if applicable tion working Replace system board 2 28 Maintenance and Service Guide 3 Software Update and Recovery Software Updates To stay current with the newest technology and maintain optimal performance install the latest versions of HP software on your computer as they become available To update HP software 1 Identify your computer model product category and series or family Prepare for a system BIOS update by identifying the BIOS version currently installed on the computer CAUTION If your computer is connected to a network it is recommended that you consult with your network administrator before installing any software updates especially system BIOS updates Q The computer system BIOS is stored on the system ROM The BIOS initializes the opera
36. board Hard drive accessible Remove disc or diskette and reboot Run FDISK Create partition and then format hard drive to boot able C prompt Boot from hard drive Hard drive partitioned Go to Flowchart 2 13 No OS Format hard drive Hard drive and bring to formatted a bootable C prompt Boot from diskette drive Loading Dis kette Drive Hard drive accessible Load OS using Oper ating System disc if Notebook booted applicable Go to Flowchart 2 12 No OS Load Go to Flowchart 2 12 No OS Load ing Hard Drive Part 3 ing Hard Drive Part 3 Maintenance and Service Guide 2 19 Troubleshooting Flowchart 2 12 No OS Loading Hard Drive Part 3 Continued from Flowchart 2 11 No OS Load ing Hard Drive Part 2 System Install OS files on hard and reboot drive Virus on hard drive Os loading from hard drive Clean virus Run SCANDISK and f check for Diagnostics on Replace bad sectors disc or diskette hard drive Can bad Replace Run diagnostics sectors n and follow 7 hard drive be fixed recommendations Fix bad Boot from Replace sectors hard drive hard drive 2 20 Maintenance and Service Guide Troubleshooting Flowchart 2 13 No OS Loading Diskette Drive OS not loading from
37. caps lock light 3 fn key Executes frequently used system functions when pressed in combination with a function key or the esc key 4 Windows logo key Displays the Microsoft Windows Start menu 5 Windows Displays a shortcut menu for items applications key beneath the pointer 6 Arrow keys Moves the cursor around the screen 7 Embedded numeric Can be used like an external numeric keypad keypad 8 num lock key Enables numeric lock turns on the embedded numeric keypad and turns on the num lock light Maintenance and Service Guide 1 15 Product Description The notebook top components are shown below and described in Table 1 6 Top Components 1 16 Maintenance and Service Guide Product Description Table 1 6 Top Components Item Component Function 1 Left and right TouchPad Function like the left and right buttons on buttons 2 an external mouse 2 TouchPad Moves the pointer Can be set to perform other mouse functions such as scrolling selecting and double clicking 3 Left and right pointing Function like the left and right buttons on stick buttons 2 an external mouse 4 Pointing stick Moves the pointer 5 Vent Enables airflow to cool internal components 6 Presentation Mode Turns on Presentation mode button 7 Volume mute button Mutes or restores volume 8 Volume down button Decreases notebook sound 9 Volume up button Increases
38. deo memory direct access 4 GB 08200000 FFFEFFFF Unused 64 KB FFFFOO00 FFFFFFFF System BIOS 7 12 Maintenance and Service Guide A Connector Pin Assignments Table A 1 Audio Out Headphone Pin Signal Pin Signal 1 Audio out left channel 3 Ground 2 Audio out right channel Maintenance and Service Guide A 1 Connector Pin Assignments Table A 2 Audio In Microphone Pin Signal Pin Signal 1 Audio signal in 3 Ground 2 Audio signal in Table A 3 Universal Serial Bus Pin Signal Pin Signal 1 5 VDC 3 Data 2 Data 4 Ground A 2 Maintenance and Service Guide Connector Pin Assignments Table A 4 External Monitor Pin Signal Pin Signal 1 Red analog 9 5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 Not connected 12 DDC 2B data 5 Ground 13 Horizontal sync 6 Ground analog 14 Vertical sync 7 Ground analog 15 DDC 2B clock 8 Ground analog Maintenance and Service Guide A 3 Connector Pin Assignments Table A 5 RJ 11 Modem Pin Signal Pin Signal 1 Unused 4 Unused 2 Tip 5 Unused 3 Ring 6 Unused A 4 Maintenance and Service Guide Connector Pin Assignments Table A 6 RJ 45 Network 12345678 Pin Signal Pin Signal A Transmit 5 Unused 2 Transmit 6 Receive 3 Receive 7 Unused 4 Unused 8 Unused Maintenance and Service Guide A 5 Connector Pin Assignments Tabl
39. devices PC Card Pointing stick TouchPad Trusted platform module TPM security module CAUTION To properly ventilate the notebook allow at least a 7 6 cm 3 inch clearance on the left and right sides of the notebook The notebook uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software applications Exhaust air is displaced through the ventilation grill located on the left side of the notebook 1 20 Maintenance and Service Guide 2 Troubleshooting WARNING Only authorized technicians trained by HP should repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies do not attempt to make repairs at the component level or modifications to any printed wiring board Improper repairs can create a safety hazard Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances 2 1 Computer Setup Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load If the operat
40. drive and slide the hard drive to the left to disconnect it from the system board 6 Remove the hard drive a Removing the Hard Drive Maintenance and Service Guide 6 7 Removal and Replacement Procedures 7 Remove the four PM3 0x4 0 screws that secure the hard drive frame to the hard drive 8 Lift the frame straight up to remove if from the hard drive 9 Remove the hard drive connector Removing the Hard Drive Frame Reverse the above procedure to reassemble and install the hard drive 6 8 Maintenance and Service Guide Removal and Replacement Procedures 6 5 Notebook Feet The notebook feet are adhesive backed rubber pads The feet are included in the Miscellaneous Plastics Hardware Kit spare part number 383549 001 Replacing the Notebook Feet Maintenance and Service Guide Removal and Replacement Procedures 6 6 Bluetooth Module Bluetooth Module Spare Part Number Information Bluetooth wireless module includes Bluetooth module cable 370429 001 1 Prepare the notebook for disassembly Section 6 3 2 Remove the hard drive Section 6 4 3 Position the notebook with the front toward you 4 Loosen the two PM2 0x5 0 screws that secure the Bluetooth cover to the notebook 5 Remove the Bluetooth cover The Bluetooth cover is included in the Miscellaneous Plastics Hardware Kit spare part number 383549 001 Removing the Bluetooth Cover 6 10 Main
41. e EPP Enhanced Parallel Port standard bidirectional or ECP Enhanced Capabilities Port Enable Disable all settings in the SpeedStep window When Disable is selected the notebook runs in Battery Optimized mode 2 6 Maintenance and Service Guide Troubleshooting 2 2 Troubleshooting Flowcharts Table 2 5 Troubleshooting Flowcharts Overview Flowchart Description 2 1 Flowchart 2 1 Initial Troubleshooting 2 2 Flowchart 2 2 No Power Part 1 2 3 Flowchart 2 3 No Power Part 2 2 4 Flowchart 2 4 No Power Part 3 2 5 Flowchart 2 5 No Power Part 4 2 6 Flowchart 2 6 No Video Part 1 2 7 Flowchart 2 7 No Video Part 2 2 8 Flowchart 2 8 Nonfunctioning Docking Device if applicable 2 9 Flowchart 2 9 No Operating System OS Loading 2 10 Flowchart 2 10 No OS Loading Hard Drive Part 1 2 11 Flowchart 2 11 No OS Loading Hard Drive Part 2 2 12 Flowchart 2 12 No OS Loading Hard Drive Part 3 2 13 Flowchart 2 13 No OS Loading Diskette Drive Maintenance and Service Guide 2 7 Troubleshooting Table 2 5 Troubleshooting Flowcharts Overview Continued Flowchart Description 2 14 Flowchart 2 14 No OS Loading Optical Drive 2 15 Flowchart 2 15 No Audio Part 1 2 16 Flowchart 2 16 No Audio Part 2 2 17 Flowchart 2 17
42. e system Internal and external video OK board Maintenance and Service Guide Troubleshooting Flowchart 2 7 No Video Part 2 Continued from Flowchart 2 6 No Video Part 1 Remove notebook from dock ing device if connected Adjust Check brightness display of external brightness monitor Go to A in i Flowchart i 2 2 Video OK 2 No Vi Video OK Part 1 Check that notebook is properly Try another seated in docking device external for bent pins on cable monitor and for monitor connection Internal and external video OK Video OK Go to Adjust external Flowchart monitor display 2 8 Nonfunction ing Docking Device if applica Maintenance and Service Guide 2 15 Troubleshooting Flowchart 2 8 Nonfunctioning Docking Device if applicable Nonfunctioning docking device Reseat power cord in docking device and power outlet Check voltage Reinstall setting on docking notebook into dock device ing device Reset monitor cable connector at Docking docking device device operating Docking device operating Test replacement docking device with N new notebook Remove notebook replace docking device Maintenance and Service Guide Troubleshooting Flowchart 2 9 No Operating System OS Loading No OS loading Reseat power cord in docking de
43. e 1 2 Right Side Components Item Component Function 1 Audio out Connects an optional headphone or headphone jack powered stereo speakers Also connects the audio function of an audio video device such as a television or VCR 2 Audio in microphone Connects an optional monaural single jack sound channel or stereo dual sound channel microphone 3 Powered USB port Connects USB 1 1 or 2 0 compliant devices to the notebook using a standard USB cable or connects an optional external MultiBay or external MultiBay II to the notebook This USB port is a powered port that can be used without external power 4 PC Card slot eject Ejects PC Cards from the PC Card slot button 5 PC Card slot Supports optional Type I Type Il 32 bit CardBus or 16 bit PC Cards 6 SD Card slot Accepts SD Secure Digital Memory Cards or MultiMediaCards Maintenance and Service Guide 1 9 Product Description The external components on the left side of the notebook are shown below and described in Table 1 3 left Side Components Table 1 3 Left Side Components Item Component Function 1 Security cable slot Attaches an optional security cable to the notebook The purpose of security solutions is to act as deterrents These deterrents may not prevent a product from being mishandled or stolen 2 Vent Enables airflow to cool internal components A To prevent overheating do not obstruct vents Using the noteb
44. e 4 5 Sequential Part Number Listing Continued Spare Part Number Description 405839 001 80 GB hard drive 5400 rpm includes cover frame and connector 411337 001 Smart card reader 417947 001 LCD board 440150 001 Keyboard point stick cap blue 4 20 Maintenance and Service Guide 5 Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service 5 1 Tools Required You will need the following tools to complete the removal and replacement procedures Magnetic screwdriver Phillips PO screwdriver Torx T8 screwdriver Flat bladed screwdriver Tool kit includes connector removal tool loopback plugs and case utility tool Maintenance and Service Guide 5 1 Removal and Replacement Preliminaries 5 2 D Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures As you remove each subassembly from the notebook place the subassembly and all accompanying screws away from the work area to prevent damage Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and Connectors CAUTION When servicing the notebook ensure that cables are placed in
45. e A 7 S Video Out 0900 000 Pin Sigal Pn Signal 1 S VHS color C signal 5 TV CD 2 Composite video signal 6 S VHS intensity ground 3 S VHS intensity Y signal 7 Composite video ground 4 S VHS color ground A 6 Maintenance and Service Guide Power Cord Set Requirements 3 Conductor Power Cord Set The wide range input feature of the notebook permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC The power cord set included with the notebook meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries or regions must meet the requirements of the country or region where the notebook is used Maintenance and Service Guide B 1 Power Cord Set Requirements General Requirements The requirements listed below are applicable to all countries or regions E The length of the power cord set must be at least 1 5 m 5 0 ft and a maximum of 2 0 m 6 5 ft E All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used E The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by each country s or region s power system E The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connec
46. e Kit 383532 001 Inverter 383534 001 Modem board high speed 56K includes modem cable 383535 001 PC23200 1024 MB memory module 383536 001 PC24200 1024 MB memory module 383537 001 PC23200 256 MB memory module 383538 001 PC24200 256 MB memory module 383541 001 PC23200 512 MB memory module Maintenance and Service Guide Illustrated Parts Catalog Table 4 5 Sequential Part Number Listing Continued Spare Part Number Description 383542 001 PC24200 512 MB memory module 383543 001 Microphone 383545 001 TPM security module 383546 001 LCD rubber pad kit with screws 383548 001 12 1 inch XGA TFT display assembly includes wireless antenna boards and cables 383549 001 Miscellaneous Plastics Hardware Kit 383550 001 Intel Celeron M 1 50 GHz processor includes thermal paste 383551 001 Intel Pentium M 1 60 GHz processor includes thermal paste 383552 001 Intel Pentium M 1 73 GHz processor includes thermal paste 383553 001 Intel Pentium M 1 86 GHz processor includes thermal paste 383554 001 Intel Pentium M 2 00 GHz processor includes thermal paste 383555 001 Intel Pentium M 2 13 GHz processor includes thermal paste 383557 001 Speaker 383559 001 Heat sink 383560 001 Top cover 383562 001 TouchPad 383625 001 RTC battery 383533 001 Label Kit 383556 001 Screw Kit Maintenance and Service Guide 4 19 Illustrated Parts Catalog Tabl
47. e skin Other grounding equipment recommended for use in preventing electrostatic damage includes Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials Maintenance and Service Guide 5 7 Removal and Replacement Preliminaries Table 5 1 shows how humidity affects the electrostatic voltage levels generated by different activities Table 5 1 Typical Electrostatic Voltage Levels Relative Humidity Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Q A product can be degraded by as little as 700 V Table 5 2 lists the shielding protection provided by antistatic bags and floor mats Table 5 2 Static Shielding Mat
48. e used One screw that secures the TPM security card to the notebook documented in Section 6 8 Phillips M1 5x3 5 Screw Location Maintenance and Service Guide C 5 Screw Listing Table C 5 Torx T8M2 0x18 0 Screw FL IANA MMI Color Qty Length Thread Black 8 18 0mm 2 0 mm Where used Head Width 4 5 mm 2 screws that secure the keyboard cover to the notebook documented in Section 6 9 Torx T8M2 0x 18 0 Screw Locations C 6 Maintenance and Service Guide Screw Listing Table C 5 Torx T8M2 0x18 0 Screw Continued n Head l Color Qty Length Thread Width Black 8 18 0mm 2 0 mm 4 5 mm Where used 2 screws that secure the base enclosure cover to the notebook documented in Section 6 16 Torx T8M2 0x 18 0 Screw Locations Maintenance and Service Guide C 7 Screw Listing Table C 5 Torx T8M2 0x18 0 Screw Continued Head LI MMI Color Qty Length Thread Width Black 8 18 0mm 2 0 mm 4 5 mm Where used 2 screws that secure the display assembly to the notebook documented in Section 6 16 Torx T8M2 0x 18 0 Screw Locations C 8 Maintenance and Service Guide Screw Listing Table C 5 Torx T8M2 0x18 0 Screw Continued im Head MMI Color Qty Length Thread Width Black 8 18 0mm 2 0 mm 4 5 mm Where used 2 screws that secure the rear keyboard cover to the notebook documented in Section 6 17 Torx T8M2 0x 18 0 Screw Locations
49. ection 6 10 6 28 Maintenance and Service Guide Removal and Replacement Procedures 4 Spread the retaining tabs on each side of the memory module socket to release the memory module The side of the memory module opposite the socket rises away from the notebook 5 Slide the memory module away from the socket at an angle 6 Remove the memory module Q Memory modules are slotted to prevent incorrect installation into the memory module socket Removing the Internal Memory Module Reverse the above procedure to install a memory module Maintenance and Service Guide 6 29 Removal and Replacement Procedures 6 15 Mini PCl Communications Card Mini PCI Communications Card Spare Part Number Information 802 11g Silverton wireless local access network WLAN card 381302 001 for use in most of the world 802 11g Silverton WLAN card for use in the rest of the world 381303 001 802 11a b g FRLN WLAN card for use in Europe 377792 001 802 11a b g FRLN WLAN card for use in Japan 373888 291 802 11a b g FRLN WLAN card for use in most of the world 373888 001 802 11a b g FRLN WLAN card for use in the rest of the world 373889 001 802 11a b g DynaStar WLAN card for use in Japan 337407 291 802 11a b g DynaStar WLAN card for use in most of the world 337407 001 802 11a b g DynaStar WLAN card for use in the rest of the 337407 002 world 802 11a b g ATMC WLAN card for use in Japan 377408 291 802 11
50. embly Section 6 3 2 Remove the keyboard cover Section 6 9 3 Remove the keyboard Section 6 10 4 Close the notebook 5 Turn the notebook upside down with the rear panel toward you 6 32 Maintenance and Service Guide Removal and Replacement Procedures 6 Remove the two T8M2 0x18 0 screws that secure the display cable cover to the notebook 7 Remove the two T8M2 0x9 0 screws that secure the display assembly to the notebook Removing the Display Assembly Screws Maintenance and Service Guide 6 33 Removal and Replacement Procedures 8 Remove the base enclosure cover Removing the Base Enclosure Cover 9 Disconnect the display cable from the system board Disconnecting the Display Cable 6 34 Maintenance and Service Guide Removal and Replacement Procedures 10 Route the display cable through the opening between the base enclosure and the top cover d Releasing the Display Cable Maintenance and Service Guide 6 35 Removal and Replacement Procedures 11 Turn the notebook right side up with the front toward you 12 Open the notebook as far as possible 13 Disconnect the wireless antenna cables from the Mini PCI communications card 14 Disconnect the microphone cable from the system board 15 Remove the wireless antenna cables and the microphone cable from the routing channel and clips through which the cables are routed Disconnect
51. erent outlet Internal Go to Flowchart Power on 2 5 No Power Part 4 2 12 Maintenance and Service Guide Troubleshooting Flowchart 2 5 No Power Part 4 Continued from Flowchart 2 4 No Power Part 3 Open notebook Reseat loose Loose or components and damaged boards and parts replace damaged items Close notebook and retest 3 Processor board 4 System board NOTE Replace these items as a set to prevent shorting out among components Replace the following items if applicable Check Power on notebook operation after each replacement 1 Internal DC DC converter 2 Internal AC adapter Maintenance and Service Guide Troubleshooting Flowchart 2 6 No Video Part 1 No video Stand alone or docking device Internal or external display External Adjust brightness Video OK Check for bent pins on cable Video OK Docking Device Stand alone Internal Go to Flowchart 2 7 No Video Part 2 Adjust brightness NOTE To change from internal to external display use the hotkey combi nation Video OK Press lid switch to ensure operation Video OK Replace the following one at a time Test after each replacement 1 Cable between notebook and notebook display if applicable 2 3 System board Display Try another display Replac
52. erials Material Use Voltage Protection Level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 5 8 Maintenance and Service Guide 6 Removal and Replacement Procedures This chapter provides removal and replacement procedures There are 56 screws in 10 different sizes that may have to be removed replaced or loosened when servicing the notebook Make special note of each screw and screw lock size and location during removal and replacement Refer to Appendix C Screw Listing for detailed information on screw and screw lock sizes locations and usage Maintenance and Service Guide 6 1 Removal and Replacement Procedures 6 1 Serial Number Report the notebook serial number to HP when requesting information or ordering spare parts The serial number is located on the bottom of the notebook OUST EER ees Serial Number Location 6 2 Maintenance and Service Guide Removal and Replacement Procedures 6 2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing notebook components Disassembly Sequence Chart Section Description of Screws Removed 6 3 Preparing the notebook for disassembly Battery pack 0 6 4 Hard drive 2 loosened to remove the hard drive cover 1 loosened to remove the hard drive 4 to disassemble the hard drive 6 5 Notebook
53. es from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Handle With Care Maintenance and Service Guide 5 3 Removal and Replacement Preliminaries 5 4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions A sudden discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy 5 4 Maintenance and Service Guide Removal and Replacement Preliminaries 5 5 Packaging and Transporting
54. heating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter complies with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 Contents 1 Product Description Tl Features etd his iarie tiie A ie e 1 2 1 2 Resetting the Notebook 0 1 4 1 3 Power Management 0 00008 1 5 1 4 External Components 005 1 6 1 5 Design Overview 0 0 00 eee eee eee 1 20 2 Troubleshooting 2 1 Computer Set ccce nonar se rena eee eee eee 2 1 Accessing Computer Setup 04 2 2 Computer Setup Defaults 2 2 Selecting from the File Menu 2 3 Selecting from the Security Menu 2 4 Selecting from the Tools Menu 2 5 Selecting from the Advanced Menu 2 6 2 2 Troubleshooting Flowcharts 2 7 Maintenance and Service Guide v Contents 3 Software Update and Recovery Downloading a BIOS Update
55. her bootable disc Go to Flowchart 2 17 Nonfunction ing Device Reset the notebook Refer to Section 1 2 Go to Flowchart 2 17 Nonfunctioning Device Resetting the Notebook for instructions 2 22 Maintenance and Service Guide Troubleshooting Flowchart 2 15 No Audio Part 1 Turn up audio No audio internally or externally Go to Flowchart Notebook in docking device if applicable Internal Undock audio 2 16 No Audio Part 2 Go to Replace the following docking device compo Flowchart nents one at a time as applicable Check 2 16 No Audio audio status after each change Part 2 1 Reseat docking device audio cable 2 Replace audio cable 3 Replace speaker 4 Replace docking device audio board 5 Replace backplane board 6 Replace 1 0 board Go to Flowchart 2 17 Nonfunctioning Device Maintenance and Service Guide 2 23 Troubleshooting Flowchart 2 16 No Audio Part 2 Continued from Flowchart 2 15 No Audio Part 1 Audio Reload driver in OS audio drivers configured Correct Load drivers and drivers for set configuration application in OS Connect to external speaker Replace audio board and speaker connections in notebook if applicable Replace the following components individually retesting after each replacement Inte
56. ing Selecting from the Tools Menu Select HDD Self Test options Table 2 3 Tools Menu To Do This Run a quick or comprehensive self test on any hard drive in the system Battery Information View information about any battery packs in the notebook Memory Check E Run a self test on memory modules in the notebook E View information about memory modules installed in the notebook Maintenance and Service Guide 2 5 Troubleshooting Selecting from the Advanced Menu Select Language or press f2 Table 2 4 Advanced Menu To Do This Change the Computer Setup language Boot options Enable Disable MultiBoot which sets a startup sequence that can include most bootable devices and media in the system Set the boot order Device options Swap the functions of the fn key and left ctrl key Enable Disable multiple pointing devices at startup To set the notebook to support only a single usually nonstandard pointing device at startup select Disable Enable Disable USB legacy support for a USB keyboard mouse and hub When USB legacy support is enabled A USB keyboard mouse and hub work even when a Windows operating system is not loaded O The notebook starts from a bootable hard drive diskette drive diskette or CD CD RW or DVD inserted into a drive connected by a USB connector to the notebook or to an optional docking device Select a parallel port mod
57. ing system is working the notebook restarts the operating system after you exit Computer Setup Q Pointing devices are not supported in Computer Setup you must use the keyboard to navigate and make selections The menu tables later in this chapter provide an overview of Computer Setup options Maintenance and Service Guide 2 1 Troubleshooting Accessing Computer Setup The information and settings in Computer Setup are accessed from the File Security Tools and Advanced menus 1 Open Computer Setup by turning on or restarting the notebook Press f10 while the F10 Based Setup message is displayed in the lower left corner of the screen a To change the language press f2 a To view navigation information press f1 a To return to the Computer Setup menu press esc 2 Select the File Security Tools or Advanced menu 3 To exit Computer Setup choose one of the following a To exit without saving any changes use the arrow keys to select File gt Ignore changes and exit and then follow the instructions on the screen a To exit and save all the settings you have entered use the arrow keys to select File gt Save changes and exit and then follow the instructions on the screen Your preferences are set when you exit Computer Setup and take effect when the notebook restarts Computer Setup Defaults To return all settings in Computer Setup to the values that were set at the factory 1 Open Comp
58. ing the Display Cables 6 36 Maintenance and Service Guide Removal and Replacement Procedures 16 Route the display cable through the opening in the notebook 17 Remove the two PM2 0x18 0 screws that secure the display assembly to the notebook 18 Remove the display assembly Removing the Display Assembly Reverse the above procedure to install the display assembly Maintenance and Service Guide 6 37 Removal and Replacement Procedures 6 17 Button Board Button Board Spare Part Number Information Rear keyboard cover 383522 001 Button board includes button board cable 38351 1 001 1 Prepare the notebook for disassembly Section 6 3 and remove the following components a Keyboard cover Section 6 9 b Keyboard Section 6 10 c Display assembly Section 6 16 6 38 Maintenance and Service Guide Removal and Replacement Procedures 2 Remove the two T8M2 0x18 0 screws that secure the rear keyboard cover to the notebook 3 Remove the rear keyboard cover Removing the Rear Keyboard Cover Maintenance and Service Guide 6 39 Removal and Replacement Procedures 4 Disconnect the button board cable from the system board 5 Remove the silver PM2 0x4 0 screw that secures the button board to the top cover Removing the Button Board Screw 6 40 Maintenance and Service Guide Removal and Replacement Procedures 6 Lift the left side of the button board
59. ing the Fan Reverse the above procedure to install the fan 6 22 Maintenance and Service Guide Removal and Replacement Procedures 6 12 Heat Sink Heat Sink Spare Part Number Information Heat sink includes thermal paste 383559 001 1 Prepare the notebook for disassembly Section 6 3 2 Remove the keyboard cover Section 6 9 3 Release the keyboard Section 6 10 4 Remove the fan Section 6 11 5 Remove the four PM2 5x7 0 screws that secure the heat sink to the notebook L Removing the Heat Sink Screws Maintenance and Service Guide 6 23 Removal and Replacement Procedures 6 Lift the right side of the heat sink to disengage it from the processor 7 Slide the heat sink up and to the right to remove it Q Due to the adhesive quality of the thermal paste located between the heat sink and processor it may be necessary to move the heat sink from side to side to detach the heat sink from the processor Removing the Heat Sink 6 24 Maintenance and Service Guide Removal and Replacement Procedures Q The thermal paste should be thoroughly cleaned from the surfaces of the heat sink and processor each time the heat sink is removed Thermal paste is included with all heat sink and processor spare part kits Thermal Paste Locations Reverse the above procedure to install the heat sink Maintenance and Service Guide 6 25 Removal and Replaceme
60. it down through the operating system 2 Disconnect all external devices connected to the notebook 3 Disconnect the power cord Battery Pack Spare Part Number Information 6 cell battery pack 383510 001 4 Remove the battery pack by following these steps a Turn the notebook upside down with the rear panel toward you b Slide the battery release latch toward you The left side of the battery pack disengages from the notebook c Lift the left side of the battery pack and swing it to the right to remove it Removing the Battery Pack Reverse the above procedure to install the battery pack Maintenance and Service Guide 6 5 Removal and Replacement Procedures 6 4 Hard Drive Hard Drive Spare Part Number Information Hard drives all 5400 rpm include cover frame and connector 80 GB 405839 001 80 GB 383527 001 60 GB 383526 001 40 GB 383525 001 1 Prepare the notebook for disassembly Section 6 3 2 Remove the two PM2 0x5 0 screws that secure the hard drive cover to the notebook 3 Lift the right side of the hard drive cover and swing it to the left to remove it The hard drive cover is included in the Miscellaneous Plastics Hardware Kit spare part number 383549 001 Removing the Hard Drive Cover 6 6 Maintenance and Service Guide Removal and Replacement Procedures 4 Loosen the PM2 5x13 0 hard drive retention screw 5 Grasp the mylar tab on the hard
61. lips PM1 5x3 5 screw E Torx 8 M2 0x18 0 screw E Torx 8 M2 0x9 0 screw E Torx 8 M2 0x7 5 screw E Torx 8 M2 0x5 0 screw Maintenance and Service Guide Illustrated Parts Catalog 4 6 Sequential Part Number Listing Table 4 5 Sequential Part Number Listing Spare Part Number Description 337407 001 802 11a b g DynaStar WLAN Mini PCI communications card for use in most of the world 337407 002 802 11a b g DynaStar WLAN Mini PCI communications card for use in the rest of the world 337407 291 802 11a b g DynaStar WLAN Mini PCI communications card for use in Japan 338136 001 65 watt power supply 350188 001 Power cord for use in Canada French Canada Latin America Taiwan Thailand and the United States 350188 021 Power cord for use in Belgium Europe Greece Norway and Portugal 350188 031 Power cord for use in Hong Kong and the United Kingdom 350188 041 Power cord for use in Germany 350188 051 Power cord for use in France 350188 061 Power cord for use in Italy 350188 071 Power cord for use in Spain 350188 081 Power cord for use in Denmark 350188 171 Power cord for use in Saudi Arabia 350188 201 Power cord for use in Brazil 350188 291 Power cord for use in Japan 350188 331 Power cord for use in the Netherlands Maintenance and Service Guide Illustrated Parts Catalog Table 4 5 Sequential Part Number Listing Continued
62. ment audio 230 26D Unused 26E 26 Unused 278 27F Unused 280 2AB Unused 2A0 2A7 Unused 2A8 2E7 Unused 2E8 2EF Reserved serial port 7 10 Maintenance and Service Guide Specifications Table 7 7 System I O Addresses Continued I O Address hex System Function shipping configuration 2F0 2F7 Unused 2F8 2FF Infrared port 300 31F Unused 320 36F Unused 370 377 Secondary diskette drive controller 378 37F Parallel port LPT 1 default 380 387 Unused 388 38B FM synthesizer OPL3 38C 3AF Unused 3B0 3BB VGA 3BC 3BF Reserved parallel port no EPP support 3C0 3DF VGA 3E0 3E1 PC Card controller in CPU 3E2 3E3 Unused 3E8 3EF Internal modem 3F0 3F7 A diskette controller 3F8 3FF Serial port COM1 default CF8 CFB PCI configuration index register PCIDIVO 1 CFC CFF PCI configuration data register PCIDIVO 1 Maintenance and Service Guide 7 11 Specifications System Memory Map Table 7 8 Size Memory Address System Function 640 KB 00000000 0009FFFF Base memory 128 KB 000A0000 000BFFFF Video memory 48 KB 000C0000 000CBFFF Video BIOS 160 KB 000C8000 000E7FFF Unused 64 KB 000E8000 000FFFFF System BIOS 15 MB 00100000 O0FFFFFF Extended memory 58 MB 01000000 047FFFFF Super extended memory 58 MB 04800000 07FFFFFF Unused 2 MB 08000000 080FFFFF Vi
63. mm 2 0 mm 4 5 mm Where used Two screws that secure the hard drive cover to the notebook documented in Section 6 5 Two screws that secure the memory module compartment drive cover to the notebook documented in Section 6 7 Phillips M2 0x5 0 Screw Locations C 2 Maintenance and Service Guide Screw Listing Table C 1 Phillips PM2 0x5 0 Screw Continued Aw Head MILIN III Color Qty Length Thread Width Black 6 5 0 mm 2 0 mm 4 5 mm Sill m Where used 2 screws that secure the Bluetooth cover to the notebook screws are captured on the cover by C clips documented in Section 6 6 Phillips M2 0x5 0 Screw Locations Maintenance and Service Guide C 3 Screw Listing Table C 2 Phillips PM2 5x13 0 Spring Loaded Hard Drive Retention Screw m Head MMI Color Qty Length Thread Width Black 1 13 0mm 2 5mm 5 5 mm Where used One screw that secures the hard drive frame to the hard drive documented in Section 6 4 Table C 3 Phillips PM3 0x4 0 Screw MMA HITT TTI Color Qty Length Thread Width Head Silver 4 4 0 mm 3 0 mm 5 0 mm Where used Four screws that secure the hard drive frame to the hard drive documented in Section 6 4 is Phillips M2 5x 13 0 and Phillips M3 0x4 0 Screw Locations C 4 Maintenance and Service Guide Screw Listing Table C 4 Phillips PM1 5x3 5 Screw Head MMIII Color Qty Length Thread Width Silver 1 3 5 mm 1 5mm 4 5mm Wher
64. n ROW 373889 001 Maintenance and Service Guide 4 5 Illustrated Parts Catalog Notebook Major Components 4 6 Maintenance and Service Guide Illustrated Parts Catalog Table 4 1 Spare Parts Notebook Major Components Continued Spare Part Item Description Number 10 Mini PCI communications cards Continued 802 11a b g DynaStar WLAN card for use in Japan 337407 291 802 11a b g DynaStar WLAN card for use in most of 337407 001 the world 337407 002 802 11a b g DynaStar WLAN card for use in the rest of the world 802 11a b g ATMC WLAN card for use in Japan 377408 291 802 11a b g ATMC WLAN card for use in MOW 377408 001 802 1 1a b g ATMC WLAN card for use in the rest of 377408 002 the world 11 Heat sink includes thermal paste 383559 001 12 Processors include thermal paste Intel Pentium M 2 13 GHz 383555 001 Intel Pentium M 2 00 GHz 383554 001 Intel Pentium M 1 86 GHz 383553 001 Intel Pentium M 1 73 GHz 383552 001 Intel Pentium M 1 60 GHz 383551 001 Intel Celeron M 1 50 GHz 383550 001 13 System board 383515 001 Maintenance and Service Guide 4 7 Illustrated Parts Catalog Notebook Major Components 4 8 Maintenance and Service Guide Illustrated Parts Catalog Table 4 1 Spare Parts Notebook Major Components Continued Spare Part Item Description Number Miscellaneous Plastics Hardware Kit includes 383549 001 14a PC Card slot spacer
65. nance and Service Guide C 13 Screw Listing Table C 7 Torx T8M2 0x5 0 Screw Continued Head m i MMI Color Qty Length Thread Width Black 8 5 0 mm 2 0 mm 4 5 mm Where used 4 screws that secure the system board to the notebook documented in Section 6 22 Torx T8M2 0x5 0 Screw Locations C 14 Maintenance and Service Guide Screw Listing Table C 8 Torx T8M2 0x7 5 Screw Head mm MMII Color Qty Length Thread Width Silver 4 7 5 mm 2 0 mm 4 5 mm Where used 3 screws that secure the fan to the notebook documented in Section 6 11 Torx T8M2 0x7 5 Screw Locations Maintenance and Service Guide CIs Screw Listing Table C 8 Torx T8M2 0x7 5 Screw Continued Head mm i MMII Color Qty Length Thread Width Silver 4 7 5 mm 2 0 mm 4 5 mm Where used One screw that secures the system board and system board spacer to the notebook documented in Section 6 22 Torx T8M2 0x7 5 Screw Location C 16 Maintenance and Service Guide Screw Listing Table C 9 Phillips PM2 5x7 0 Screw jam Head MMIII Color Qty Length Thread Width Black 4 7 0mm 2 5mm 5 0 mm Where used 4 screws that secure the heat sink to the notebook documented in Section 6 12 Phillips M2 5x7 0 Screw Locations Maintenance and Service Guide C 17 Screw Listing Table C 10 Phillips PM2 0x4 0 Screw TO au Head MMIII Color Qty Length Thread Width Silver 8 2 0 mm 4
66. nect it from the system board 6 Remove the modem board Removing the Modem Board Reverse the above procedure to install the modem board 6 58 Maintenance and Service Guide Removal and Replacement Procedures 6 24 RTC Battery RTC Battery Spare Part Number Information RTC battery 383625 001 1 Prepare the notebook for disassembly Section 6 3 and remove the following components et pk k l mo ho ao gs p Hard drive Section 6 4 Bluetooth module Section 6 6 Keyboard cover Section 6 9 Keyboard Section 6 10 Fan Section 6 11 Heat sink Section 6 12 Display assembly Section 6 16 Button board Section 6 17 Top cover Section 6 18 Speaker Section 6 20 Infrared board Section 6 21 System board Section 6 22 2 Turn the system board upside down with the left side toward you Maintenance and Service Guide 6 59 Removal and Replacement Procedures 3 Remove the RTC battery from the system board socket Removing the RTC Battery Reverse the above procedure to install the RTC battery 6 60 Maintenance and Service Guide 7 Specifications This chapter provides physical and performance specifications Table 7 1 Notebook Dimensions Metric U S Height front to back 30 2 to 31 5 mm 1 19 to 1 24 in Width 285 mm 11 22 in Depth 235 mm Qin Weight 1 81 kg 3 99 Ibs Input Power Operating voltage 18 5 V dc 3 5 A 65 W Operating current 3
67. not restart after approximately 3 minutes press and hold the power button or slide and hold the power switch for at least 5 seconds to force the notebook to turn itself off Then repeat the BIOS recovery procedure 3 6 Maintenance and Service Guide 4 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers 4 1 Serial Number Location When ordering parts or requesting information provide the notebook serial number and model number located on the bottom of the notebook Serial Number Location Maintenance and Service Guide 4 Illustrated Parts Catalog 4 2 Notebook Major Components Notebook Major Components 4 2 Maintenance and Service Guide Illustrated Parts Catalog Table 4 1 Spare Parts Notebook Major Components Spare Part Item Description Number 1 12 1 inch XGA TFT display assembly includes 383548 001 wireless antenna boards and cables Display Hinge Kit not illustrated 383530 001 LCD rubber pad kit with screws not illustrated 383546 001 2 Keyboard cover 383519 001 3 Keyboards with pointing stick Belgium 383458 181 People s Republic 383458 AA1 Brazil 383458 201 of China Czech Republic 383458 221 Poland Denmark 383458 081 Portugal 383458 241 Europe 383458 021 Russia 383458 131 France 383458 051 Saudi Arabia 383458 251 French Canada 383458 121 South Africa 383458 171 Germany 383458 041 Spain 383458 AR1
68. notebook sound 10 TouchPad scroll zone Scrolls upward or downward Maintenance and Service Guide Product Description The external components on the bottom of the notebook are shown below and described in Table 1 7 Bottom Components 1 18 Maintenance and Service Guide Product Description Table 1 7 Bottom Components Item Component Function 1 Base enclosure cover Covers the display cable and connector 2 Docking connector Connects the notebook to an optional docking device 3 Travel battery connector Connects an optional travel battery 4 Vents 3 Enable airflow to cool internal components 5 Primary battery bay Holds the primary battery pack 6 Primary battery release Releases the primary battery pack from latch the battery bay 7 Hard drive cover Holds the primary hard drive 8 Expansion memory Contains one expansion memory module compartment module slot Maintenance and Service Guide Product Description 1 5 Design Overview This section presents a design overview of key parts and features of the notebook Refer to Chapter 4 Illustrated Parts Catalog to identify replacement parts and Chapter 6 Removal and Replacement Procedures for disassembly steps The system board provides the following device connections Audio Display Hard drive Intel Pentium M and Celeron M processors Keyboard Memory module Mini PCI communications
69. ns 1 17 power connector 1 13 power cord set requirements B 2 spare part numbers 4 12 4 13 4 14 4 15 power management features 1 5 power supply spare part number 4 12 4 14 power switch 1 11 power troubleshooting 2 10 power standby light 1 6 Presentation Mode button 1 17 primary battery release latch 1 19 processor removal 6 26 spare part numbers 4 7 4 19 6 26 rear components 1 10 1 12 rear keyboard cover removal 6 38 spare part number 4 5 4 18 6 38 removal replacement preliminaries 5 1 procedures 6 1 right side components 1 8 RJ 11 cable 4 11 RJ 11 jack location 1 13 pin assignments A 4 RJ 45 jack location 1 13 pin assignments A 5 RTC battery removal 6 59 spare part number 4 9 4 19 6 59 S Screw Kit contents C 1 spare part number 4 13 4 19 C 1 screw listing C 1 SD Card slot 1 9 security cable slot 1 10 serial number 4 1 6 2 service considerations 5 2 speaker location 1 11 removal 6 50 spare part number 4 9 4 19 6 50 specifications battery pack 7 5 display 7 3 hard drive 7 4 T O addresses 7 9 interrupts 7 7 memory map 7 12 Maintenance and Service Guide Index 5 Index notebook 7 1 system DMA 7 6 static shielding materials 5 8 S Video out jack location 1 13 pin assignments A 6 system board removal 6 54 spare part number 4 7 4 17 6 54 system DMA 7 6 system memory map 7 12 T tools required 5 1 top components
70. nt Procedures 6 13 Processor Q All processor spare part kits include thermal paste Processor Spare Part Number Information Intel Pentium M 2 13 GHz 383555 001 Intel Pentium M 2 00 GHz 383554 001 Intel Pentium M 1 86 GHz 383553 001 Intel Pentium M 1 73 GHz 383552 001 Intel Pentium M 1 60 GHz 383551 001 Intel Celeron M 1 50 GHz 383550 001 1 Prepare the notebook for disassembly Section 6 3 2 Remove the keyboard cover Section 6 9 3 Release the keyboard Section 6 10 4 Remove the fan Section 6 11 5 Remove the heat sink Section 6 12 6 26 Maintenance and Service Guide Removal and Replacement Procedures 6 Use a flat blade screwdriver to turn the processor locking screw one quarter turn counterclockwise until you hear a click 7 Lift the processor straight up and remove it Q The gold triangle on the processor should be aligned in the rear right corner when you install the processor Removing the Processor Reverse the above procedure to install the processor Maintenance and Service Guide 6 27 Removal and Replacement Procedures 6 14 Internal Memory Module Memory Module Spare Part Number Information PC24200 1024 MB 383536 001 512 MB 383542 001 256 MB 383538 001 PC23200 1024 MB 383535 001 512 MB 383541 001 256 MB 383537 001 1 Prepare the notebook for disassembly Section 6 3 2 Remove the keyboard cover Section 6 9 3 Release the keyboard S
71. on Then exit and restart the notebook The changes you save are in effect when the notebook restarts Maintenance and Service Guide 2 3 Troubleshooting Selecting from the Security Menu Table 2 2 Security Menu Select Administrator password To Do This Enter change or delete an HP Administrator password Power on password Enter change or delete a power on password Password options E Enable Disable stringent security E Enable Disable required password on restart DriveLock passwords Enable disable DriveLock change a DriveLock user or master password DriveLock Settings are accessible only when you enter Computer Setup by turning on not restarting the notebook Smart Card Security Enable disable power on support for smart cards This feature is supported by select smart card readers only Embedded Security E Enable Disable the embedded security chip E Restore embedded security chip to factory settings E Enable Disable power on authentication support E Enable Disable automatic DriveLock E Reset power on authentication credential Embedded Security settings are accessible only if the notebook is equipped with an embedded security chip Device security Enable Disable devices in the system Enable NIC for inclusion in MultiBoot System IDs Enter user defined identification values 2 4 Maintenance and Service Guide Troubleshoot
72. ook 4 Remove the system board spacer Removing the System Board Screws Maintenance and Service Guide 6 55 Removal and Replacement Procedures 5 Lift the left side of the system board until the hard drive connector is clear of the base enclosure 6 Slide the system board to the left to remove it Removing the System Board Reverse the above procedure to install the system board 6 56 Maintenance and Service Guide Removal and Replacement Procedures 6 23 Modem Board Modem Board Spare Part Number Information Modem board high speed 56K includes modem cable 383534 001 1 Prepare the notebook for disassembly Section 6 3 and remove the following components et pk k l mo ho ao gs p Hard drive Section 6 4 Bluetooth module Section 6 6 Keyboard cover Section 6 9 Keyboard Section 6 10 Fan Section 6 11 Heat sink Section 6 12 Display assembly Section 6 16 Button board Section 6 17 Top cover Section 6 18 Speaker Section 6 20 Infrared board Section 6 21 System board Section 6 22 2 Turn the system board upside down with the front toward you Maintenance and Service Guide 6 57 Removal and Replacement Procedures 3 Disconnect the modem cable from the two connectors on the system board 4 Remove the two PM2 0x4 0 screws that secure the modem board to the system board 5 Lift the right side of the modem board to discon
73. ook on a soft surface such as a pillow blanket rug or thick clothing may block airflow 1 10 Maintenance and Service Guide Product Description Table 1 3 Left Side Components Continued Item Component Function 3 Wireless button select Turns the wireless functionality of the models only WLAN or Bluetooth device on or off but does not establish a connection To establish a wireless connection a wireless network must already be set up 4 USB port Connects a USB 1 1 and 2 0 compliant device to the notebook using a standard USB cable 5 Info Center button Enables you to view a list of commonly used software solutions 6 Power switch When the notebook is E Off slide toward the front of the notebook and release to turn on the notebook E In standby slide toward the front of the notebook and release to exit standby E In hibernation slide toward the front of the notebook and release to exit hibernation If the notebook has stopped responding and Microsoft Windows shutdown procedures cannot be used slide toward the front of the notebook and hold for 4 seconds to turn off the notebook 7 Speaker Enables you to listen to music and hear audio alerts and signals from programs Maintenance and Service Guide 1 11 Product Description The external components on the rear panel of the notebook are shown below and described in Table 1 4 Rear Panel Components 1 12 Main
74. ower Part 3 Y Power up in docking device NOTES On select models there is a separate reset button 2 On select models the notebook can be reset using the standby switch and 1 Reseat the power cables in the docking either the lid switch or the main power device and at the AC outlet switch 2 Ensure the AC power source is active 3 Ensure that the power strip is working Go to Power up Flowchart in docking 2 8 Nonfunction device ing Docking Device if applica 2 10 Maintenance and Service Guide Troubleshooting Flowchart 2 3 No Power Part 2 Continued from Flowchart 2 2 No Power Part 1 Visually check for debris in battery socket and clean if necessary Power on Check battery by recharging it moving it to another notebook or replacing it N Replace Power on power supply if applicable lt Go to Flowchart 2 4 No Power Part 3 Power on Maintenance and Service Guide 2 11 Troubleshooting Flowchart 2 4 No Power Part 3 Continued from Flowchart 2 3 No Power Part 2 Plug directly into AC outlet Power LED on Reseat AC adapter in notebook and at power source Power on Power outlet active Replace power cord Power on External Internal or Replace external external AC adapter AC adapter Try diff
75. release latch 1 19 Bluetooth cable 4 11 Bluetooth cover illustrated 4 10 removal 6 10 Bluetooth module location 1 7 removal 6 10 spare part number 4 9 4 15 6 10 bottom components 1 18 button board removal 6 38 spare part number 4 5 4 17 6 38 C cables service considerations 5 2 caps lock key 1 15 Maintenance and Service Guide Index 1 Index components bottom 1 18 front 1 6 keyboard 1 14 left side 1 10 1 12 rear 1 10 1 12 right side 1 8 top 1 16 Computer Setup Advanced Menu 2 6 File Menu 2 3 overview 2 1 Security Menu 2 4 Tools Menu 2 5 Computer Setup defaults 2 2 connector pin assignments audio in A 2 audio out A 1 external monitor A 3 monitor A 3 RJ 11 A 4 RJ 45 A 5 S Video out A 6 Universal Serial Bus USB A 2 connectors service considerations 5 2 D design overview 1 20 disassembly sequence chart 6 3 diskette drive OS loading problems 2 21 precautions 5 3 display assembly removal 6 32 spare part number 4 3 4 19 6 32 specifications 7 3 Display Hinge Kit spare part number 4 3 4 18 6 32 display release button 1 7 docking connector 1 19 docking device troubleshooting 2 16 Docking Station HP spare part number 4 12 4 15 drives preventing damage 5 3 E electrostatic discharge 5 4 5 8 external monitor port pin assignments A 3 F fan removal 6 22 spare part number 4 5 4 18 6 22 features 1 2 feet illustrated 4 10 locations 6
76. rnal speakers Audio board if applicable 2 24 Maintenance and Service Guide Troubleshooting Flowchart 2 17 Nonfunctioning Device Nonfunctioning device Reseat device Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage Fix or replace broken item Any physical device detected Go to Flowchart Reattach device 2 9 No Operat Close notebook Replace hard drive ing System OS plug in power Loading and reboot Replace NIC If integrated NIC replace system board Device boots properly Device boots properly Replace diskette drive Maintenance and Service Guide 2 25 Troubleshooting Flowchart 2 18 Nonfunctioning Keyboard Keyboard not operating prop erly Connect notebook o good external key board External Replace device system works board Reseat internal key board connector if applicable Keyboard Replace internal Operating keyboard or properly cable Keyboard operating properly Replace system board 2 26 Maintenance and Service Guide Troubleshooting Flowchart 2 19 Nonfunctioning Pointing Device Pointing device not operating properly Connect notebook to good external pointing device External Replace device system works board Reseat internal pointing device connector if applic
77. s 6 20 Speaker Speaker Spare Part Number Information Speaker 383557 00 1 Prepare the notebook for disassembly Section 6 3 and remove the following components a Hard drive Section 6 4 b Keyboard cover Section 6 9 c Keyboard Section 6 10 d Display assembly Section 6 16 e Button board Section 6 17 mh Top cover Section 6 18 6 50 Maintenance and Service Guide Removal and Replacement Procedures 2 Disconnect the speaker cable from the system board and route the cable under the infrared board cable 3 Remove the two T8M2 0x5 0 screws that secure the speaker to the notebook 4 Remove the speaker Removing the Speaker Reverse the above procedure to install the speaker Maintenance and Service Guide 6 51 Removal and Replacement Procedures 6 21 Infrared Board Infrared Board Spare Part Number Information Infrared board includes cable 383512 001 1 Prepare the notebook for disassembly Section 6 3 and remove the following components a Hard drive Section 6 4 b Keyboard cover Section 6 9 c Keyboard Section 6 10 d Display assembly Section 6 16 e Button board Section 6 17 mh Top cover Section 6 18 g Speaker Section 6 20 6 52 Maintenance and Service Guide Removal and Replacement Procedures 2 Release the ZIF connector to which the infrared board cable is connected and disconnect the cable from the system board 3
78. so clear CMOS 1 Prepare the notebook for disassembly refer to Section 4 3 Miscellaneous Plastics Hardware Kit for more information 2 Remove the real time clock RTC battery refer to Section 6 24 RTC Battery for more information on removing and replacing the RTC battery 3 Wait approximately 5 minutes 4 Replace the RTC battery and reassemble the notebook 5 Connect AC power to the notebook Do not reinsert any battery packs at this time 6 Turn on the notebook All passwords and all CMOS settings have been cleared Maintenance and Service Guide Product Description 1 3 Power Management The notebook comes with power management features that extend battery operating time and conserve power The notebook supports the following power management features Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby resume Power standby button Advanced Configuration and Power Management ACPM compliance Maintenance and Service Guide 1 5 Product Description 1 4 External Components The external components on the front of the notebook are shown below and described in Table 1 1 Front Components Table 1 1 Front Components Item Component Function 1 Wireless light On One or more optional internal wireless devices such as a WLAN device and or Bluetooth device are turned on 2
79. t an angle 7 Remove the memory module Q Memory modules are slotted to prevent incorrect installation into the memory module socket Removing the Memory Module Reverse the above procedure to install an external memory module 6 14 Maintenance and Service Guide Removal and Replacement Procedures 6 8 TPM Security Card TPM Security Card Spare Part Number Information TPM security module 383545 001 1 Prepare the notebook for disassembly Section 6 3 2 Remove the memory module compartment cover Section 6 7 3 Remove the PM1 5x3 5 screw that secures the TPM security card to the notebook 4 Lift up on the rear edge of the TPM security card to disconnect it from the system board 5 Remove the TPM security card Removing a TPM Security Card Reverse the above procedure to install the TPM security card Maintenance and Service Guide 6 15 Removal and Replacement Procedures 6 9 Keyboard Cover Keyboard Cover Spare Part Number Information Keyboard cover 383519 001 1 Prepare the notebook for disassembly Section 6 3 2 Position the notebook with the front toward you 3 Remove the two T8M2 0x18 0 screws that secure the keyboard cover to the notebook Removing the Keyboard Cover Screws 6 16 Maintenance and Service Guide Removal and Replacement Procedures 4 Turn the notebook right side up with the front toward you 5 Open the notebook as far as possible
80. tem DMA System Function DMAO Not applicable DMA1 Not applicable DMA2 Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5 Available for PC Card DMA6 Not assigned DMA7 Not assigned PC Card controller can use DMA 1 2 or 5 7 6 Maintenance and Service Guide Specifications Hardware IRQ Table 7 6 System Interrupts System Function IRQO System timer IRQ1 Standard 101 102 Key or Microsoft Natural Keyboard IRQ2 Cascaded IRQ3 Intel 82801DB DBM USB2 Enhanced Host Controller 24CD IRQ4 COM1 IRQ5 Conexant AC Link Audio Intel 82801DB DBM SMBus Controller 24C3 Data Fax Modem with SmartCP IRQ6 Diskette drive IRQ7 Parallel port IRQ8 System CMOS real time clock IRQ9 Microsoft ACPI compliant system IRQ10 Intel USB UHCI controller 24C2 Intel 82852 82855 GM GME Graphic Controller Realtek RTL8139 Family PCI fast Ethernet Controller Maintenance and Service Guide 7 7 Specifications Table 7 6 System Interrupts Continued IRQ11 Intel USB EHCI controller 24CD Intel USB UHCI controller 24C4 Intel USB UHCI controller 24C7 Intel Pro Wireless 2200BG TI OHCI 1394 host controller TI PCI1410 CardBus controller IRQ12 Synaptics PS 2 TouchPad IRQ13 Numeric data processor IRQ14 Primary IDE channel IRQ15 Secondary IDE channel Default configuration audio possible configurations are IRQ5 IRQ7
81. tenance and Service Guide Product Description Table 1 4 Rear Panel Components Item Component Function 1 USB port Connects USB 1 1 and 2 0 compliant devices to the notebook using a standard USB cable 2 RJ 11 modem jack Connects a modem cable Enabled with 56K connectivity 3 RJ 45 network jack Connects a network cable Enabled with 10 100 1000BaseT connectivity 4 Power connector Connects an AC adapter an optional AC adapter or an optional power cable 5 External monitor port Connects an optional VGA external monitor or projector 6 S Video out jack Is a 7 pin dual purpose jack It connects an optional S Video device such as a television VCR camcorder overhead projector or video capture card with an optional standard 4 pin S Video cable The extra 3 pins also enable an optional S Video to composite adapter to be used with the notebook Maintenance and Service Guide 1 13 Product Description The standard keyboard components of the notebook are shown below and described in Table 1 5 Standard Keyboard Components 1 14 Maintenance and Service Guide Product Description Table 1 5 Standard Keyboard Components Item Component Function 1 Function keys 12 Perform system and application tasks When combined with the fn key the function keys f3 f4 and f8 through f11 perform additional tasks as hotkeys 2 caps lock key Enables caps lock and turns on the
82. tenance and Service Guide Removal and Replacement Procedures 6 Slide the Bluetooth module out of the notebook 7 Disconnect the Bluetooth module cable from the board Removing the Bluetooth Module Reverse the above procedure to install the Bluetooth module Maintenance and Service Guide 6 11 Removal and Replacement Procedures 6 7 External Memory Module Memory Module Spare Part Number Information PC24200 1024 MB 383536 001 512 MB 383542 001 256 MB 383538 001 PC23200 1024 MB 383535 001 512 MB 383541 001 256 MB 383537 001 1 Prepare the notebook for disassembly refer to Section 6 3 2 Position the notebook with the front toward you 6 12 Maintenance and Service Guide Removal and Replacement Procedures 3 Remove the two PM2 0x5 0 screws that secure the memory module compartment cover to the notebook 4 Lift the left side of the cover and swing it to the right to remove the memory module compartment cover Q The memory module compartment cover is included in the Miscellaneous Plastics Hardware Kit spare part number 383549 001 Removing the Memory Module Compartment Cover Maintenance and Service Guide 6 13 Removal and Replacement Procedures 5 Spread the retaining tabs on each side of the memory module socket to release the memory module The side of the module opposite the socket rises away from the notebook 6 Slide the module away from the socket a
83. ting system determines how the computer will interact with the hardware devices and provides for data transfer among hardware devices including the time and date 2 Access the updates through the HP Web site http www hp com or the Support Software disc purchased separately 3 Install the updates Maintenance and Service Guide 3 1 Software Update and Recovery Accessing Computer Information Before you access the updates for your computer collect the following information The product category is Notebook The product family name and series number are printed on the display bezel Model information is provided on the serial number label on the bottom of the computer To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Microsoft Windows or by opening Computer Setup To use Computer Setup for displaying BIOS information 1 Open Computer Setup by turning on or restarting the computer and then pressing f10 while the F10 ROM Based Setup message is displayed in the lower left corner of the screen Use the arrow keys to select File gt System Information and then press enter BIOS date information is displayed To exit Comp
84. tor for mating with the appliance inlet on the back of the notebook B 2 Maintenance and Service Guide Power Cord Set Requirements Country Region Specific Requirements 3 Conductor Power Cord Set Requirements VQ 1 Country Region Accredited Agency Applicable Note Number Australia EANSW 71 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 NOTES The flexible cord must be lt HAR gt Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration Maintenance and Service Guide B 3 Power Cord Set Requirements 3 Conductor Power Cord Set Requirements Continued
85. uter Setup use the arrow keys to select File gt Ignore changes and exit Then follow the instructions on the screen 3 2 Maintenance and Service Guide Software Update and Recovery Obtaining the Support Software Disc The Support Software disc provides HP software updates and installation instructions The disc includes device drivers BIOS updates and utilities To purchase the current Support Software disc or a subscription that provides both the current version and future versions of the disc visit the HP Web site at http www hp com Software Updates and the HP Web Site Most software on the HP Web site is packaged in a compressed file called a SoftPag Some BIOS updates may be packaged in a compressed file called a ROMPaq Most download packages contain a file named Readme txt A Readme txt file contains information regarding installing and troubleshooting the file The Readme txt files included with ROMPags are provided in English only Downloading a BIOS Update CAUTION To prevent damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation HM Do not disconnect power from the computer b
86. uter Setup by turning on or restarting the notebook Press f10 while the F10 Based Setup message is displayed in the lower left corner of the screen a To change the language press f2 a To view navigation information press f1 2 Use the arrow keys to select File gt Restore defaults 3 Select the Restore Defaults check box 2 2 Maintenance and Service Guide Troubleshooting 4 To confirm the restoration press f10 5 Select File gt Save changes and exit and then follow the instructions on the screen When the computer restarts the factory settings are restored and any identification information you have entered is saved Selecting from the File Menu Table 2 1 File Menu Select To Do This System Information View identification information about the notebook and any battery packs in the system E View specification information about the processor memory and cache size video revision keyboard controller version and system ROM Save to floppy Save system configuration settings to a diskette Restore from floppy Restore system configuration settings from a diskette Restore defaults Replace configuration settings in Computer Setup with factory default settings Identification information is retained Ignore changes and exit Cancel changes entered during the current session Then exit and restart the notebook Save changes and exit Save changes entered during the current sessi
87. vice and power outlet No OS loading from hard drive go to Flowchart 2 10 No OS Loading Hard Drive Part 1 No OS loading from diskette drive go to Flowchart 2 13 No OS Loading Dis kette Drive No OS loading from optical drive go to Flowchart 2 14 No OS Loading Optical Drive No OS loading from network go to Flowchart 2 20 No Network Modem Connection NOTE Before beginning troubleshooting always check cable connections cable ends and drives for bent or damaged pins Maintenance and Service Guide 2 17 Troubleshooting Flowchart 2 10 No OS Loading Hard Drive Part 1 OS not loading from hard drive Go to Flowchart P 11 No OS Load ing Hard Drive Part 2 Nonsystem disk message Reseat external hard drive OS loading Go to ra Flowchart rom 2 13 No OS Check the Setup i 3 utility for correct diskette pied Dis booting order ette Drive Change boot priority through foni the Setup utility hard drive and reboot Boot Go to from Flowchart hard drive 2 17 Nonfunction ing Device 2 18 Maintenance and Service Guide Troubleshooting Flowchart 2 11 No OS Loading Hard Drive Part 2 Continued from Flowchart 2 10 No OS Reseat Loading Hard Drive Part 1 hard drive 1 Replace hard drive Disc or diskette in drive 2 Replace system
88. y unplugging the power cord from the AC outlet MH Do not shut down the computer or initiate standby or hibernation HM Do not insert remove connect or disconnect any device cable or cord Maintenance and Service Guide 3 3 Software Update and Recovery To download a BIOS update 1 Access the page on the HP Web site that provides software for your computer O Select Start gt Help and Support and then click a software update link T Visit the HP Web site at http www hp com support 2 Follow the instructions on the screen to identify your computer and access the BIOS update you want to download 3 At the download area a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the instructions on the screen to download your selection to the hard drive Q Make a note of the path to the location on your hard drive where the BIOS update will be downloaded You will need to access this path when you are ready to install the update Installing a BIOS Update CAUTION f your computer is connected to a network it is recommended that you consult with your network administrator before installing any software updates especially system BIOS updates 3 4 Maintenance and Service Guide

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