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Attix5 Pro Storage Platform Console User Manual

1. Account Management E Storage Platform 4 SP OWNER RESELLER BACKUP ACCOUNTS RESELLER B AUTO Col coll danie erwer GraCollection GRAEME MOVING MULTIPLECLIENTS PREPACCOUNT PROFILING ROLLUPSBACKUPS SALES Account Management Storage Platform Configuration Reports User Access Management The work area can be configured to display more SP Console interface Accounts Licencing Account Name Size ACCOUNTO1 1 00 GB Total 1 1 00 GB Data Protected Data Protected Duplicates On Disk Account Usage Backups amp Last Backup Date Create Date last backup fall backups saving 0 00 0 00 Roll ups 0 0 2009 12 10 02 09 30 PM TRUE Active Overlimit StorageServer Client Version P 192 168 20 120 8443 6 0 0 637 ATTIX Product Help Access the SP Console Help by clicking Product Help on the Help menu ie ae In the Account Management view you can Account Management Account Management view administer the Following Storage Platform Collections components Groups Accounts es Collections Backup Groups Backup Accounts Backup Client deployments Backup Clients Remote Management Client deployments Client Auto Updates Remote Management Remote restores Storage Platform Configuration view Storage Platform Configuration view AccountServers Tip Storage servers The Account M
2. Point to the name of an AccountServer to access Connect Remove and Edit options For more information see AccountServer in Chapter 6 Storage Platform Configuration SP Console interface ATTIX Product Help Click Product Help to open the Storage Platform Console Product Help panel This panel which displays to the right of the work area see SP Console interface earlier in this chapter provides intuitive help related to the pane you are working in About Click About to view the Attix5 Pro Storage Platform Console splash screen and to access the Versions tab which contains a list of all installed DLLs and their version numbers Splash screen 3 Attix5 Pro Console E4 Version 0 0 44 SP Console interface ATTIX Help menu continued About contd Versions tab 37 Attiz5 Pro Console x Mame Version Path accounts view 1 0 0 0 C Program Files atk sharp 2 6 0 0 C Program Files atkixSrpc 1 0 0 0 C Program Files backupagentsyiew 1 0 0 0 C Program Files comman 1 0 0 0 C Program Files CookComputing smlRpc 2 1 0 0 C Program Files debugview 1 0 0 0 C Program Files Framework 1 0 0 0 C Program Files gdk sharp 2 6 0 0 C Program Files al alada ch arrn vann TA Deere arn File a a Copy Save Os Copy button Click the Copy button to copy the contents of the tab to the Clipboard You can then paste it into
3. Saving Saving as a percentage of Data Protected all backups Server Locked The StorageServer is either locked or unlocked New Accounts cannot be created on a locked StorageServer To view server information In the Storage Platform Configuration tree click the server name A summary of the certificate and server information displays on the Summary tab i Note You can access any configurable options by clicking the Configure button on the toolbar Alternatively right click the server name and then click Configure Storage Platform Configuration View ATTIX LicenceServer The AccountServer periodically connects to the global LicenceServer to receive available licence updates as requested It will automatically download updated certificates expiry dates and Backup Client and plug in licence updates as soon as they are issued by your software provider and the Attix5 team For more information on the AccountServer s activation information see Viewing activation information in Chapter 6 Storage Platform Management LicenceServer ATTIX Monitoring servers The servers in a Storage Platform handle many tasks including Backups Restores Roll ups Mirroring a method of backing up the backups Account moves Integrity checks Viewing a server s activity Sometimes you may wish to see what is happening on a server at a particular point or what is queued to happen in the near fu
4. 1 In the Account Management view expand the Account Management tree and select the name of the Group to which the Backup Account belongs Ensure that the Accounts tab is selected in the work area In the Accounts list select the name of the Account on which you wish to perform an Integrity Check On the Account menu point to Advanced point to Integrity Checks and then click Schedule an Integrity Check Alternatively right click the Account name point to Advanced point to Integrity Checks and then click Schedule an Integrity Check on the shortcut menu that appears Select one of the following options Once after next backup After each backup Tip After each backup is less processor intensive than the other options as it will only verify the latest backup and not all available backups on the Storage Platform In the Settings area specify the level that should be checked and whether or not fixes should be applied Click OK E Set Account Integrity Check Options N Warnings Note that the only Schedule way for the No Integrity Check Integrity Check to fix a problem is to f Once after next backup remove the problem file from After each backup the backups If this happens the Backup Client will Settings receive an error during the next backup which will Standard CRc s pop ore ial backup Full decompress apply patches Only a small ER number of Integrity Checks can be run at the same time so so
5. 3 Click the Updates tab and then select the applicable Auto Update Backup Client option Backup Client Updates ATTIX Configuring Auto Updates i Note Please ensure that you have received the update pack from Attix5 before you begin the following procedure Should you change the update pack location you need to configure the AccountServer Update File Search Path by following the instructions below To configure Auto Updates on the Storage Platform 1 Inthe SP Console s Storage Platform Configuration view select the AccountServer node 2 On the AccountServer menu click Configure Alternatively right click the AccountServer node and then click Configure on the shortcut menu that appears 3 In the Configure AccountServer dialog box that appears navigate to the Updates tab and ensure that the Auto update Backup Client check box is selected 4 Type the new file location in the Update File Search Path box 5 Click OK The AccountServer will extract the update pack and create the update structure in the specified folder Desktop amp Laptop Edition update process Please refer to the note at the beginning of this chapter related to version 4 Backup Clients If Auto Update is enabled the Storage Platform verifies the Desktop amp Laptop Client version when it connects to the Storage Platform during the backup process If a Backup Client is running an older auto update supported version of the software the updat
6. Account details in the boxes provided Mirror Schedule Configure the Mirror Schedule by choosing either Daily Mirror or Every x minutes and then specifying the time at which the mirror should start You also have the option to specify a mirror window by adding a mirror end time When the end time is reached the Mirror process is cancelled and will commence again at the configured start time The Mirror Summary displays the exact mirror schedule e g Once off daily mirror from 03hoo to o8hoo Every 45 minutes between 05hoo and 10ho0 or Every 180 minutes Create Catch up Mirror Catch up enables you to manually get your MirrorServer up to date if it is a couple of days behind and there are too much data to be transferred over limited bandwidth MirrorServers ATTIX To use the Mirror Catch up tool specify a Destination directory This destination directory could for example be a temporary USB hard drive connected to the Storage Platform Note that Mirror Catch up is only available if Mirroring is enabled To initiate the process click Start The Storage Platform will copy all relevant account data to the specified directory i Note Mirroring is disabled during this process The Storage Platform Console will notify you when all the files have been copied to the specified location Next import the data on the MirrorServer After you have attached the USB hard drive to the MirrorServer open the StorageServer Mirror From ta
7. Build Cancel Select 64 bit or 32 bit as the target architecture Warning Please note the following and ensure that you configure the MSI installer for the correct architecture 64 bit installers cannot run on 32 bit operating systems However 32 bit installers can run on 64 bit operating systems System State and Exchange plug ins can only function with 64 bit SE Backup Clients running on 64 bit operating systems Note If you have access to multiple branded Backup Clients you will be able to choose which brand to deploy during this step The brands available depend on the brands that your Access User has been given access to Admin users have full access to all brands on the Storage Platform Select the Show Advanced Options check box if you wish to view the Deployment me Wizard s advanced options i Notes f The Reset to Defaults option at the bottom of the Deployment Wizard will reset all settings currently populated to the default settings Load settings from a file enables you to load settings from a previously created deployment file you have the option to save the settings in an xml file for future use in the final step of the Deployment Wizard Click Next to continue to the next step or Build to start the build process Deployment Module ATTIX Step 2 of 11 Specify the Backup Account and connection details 1 Specify the correct Storage Platform JSS Fa g Backup Account amp Connect
8. Group f P 3 bahe a Banata bema Mamman ma n F P aa agdapaa d E Aecourterer 192 168 D0 218449 When viewing this Backup Group summary semtten lt femm Tanem tene 2 you can adjust the way that the information e nas displays by adding removing columns and Jo filtering Backup Groups according to the licences they possess Account Management Account Management view ATTIX To add remove columns 1 On the View menu click Customize Columns Alternatively click the Customize Columns button on the main toolbar 2 In the Customize Columns dialog box that appears specify which columns you wish to add remove by selecting clearing the check boxes next to the column names 3 Click Close Note You can click the Restore Defaults button to revert to the default 5 Customise Columns x Column 4 visible 4 te me Probected Files Last Backup Date M column selections Create Date M Active M Overlinnit mM StorageServer M Client Version M Plug ins M Registered 7 Last IP E Ca r z Restore Defaults Close h Note The columns available depend on whether a Collection or Backup Group is D selected When a Collection is selected the following columns are available by default in the Groups tab Group Name The name of the Backup Group Group Limit The storage space allocated to the Backup Group Max Accounts The maximum number of Backup Accounts
9. The Storage Platform Console allows you to specify which IP address a MirrorServer should bind to when multiple IP addresses are available It also allows you to change the MirrorServer IP address altogether should the need arise See below for instructions on performing each task Bindings On a multi homed system a server with multiple IP addresses you can select which IP address the MirrorServer should bind to To bind a MirrorServer to a specific IP address 1 Click the MirrorServer name and then click the Configure button on the toolbar Alternatively right click the MirrorServer name and then click Configure Click the Bindings tab Select the IP address you wish to bind the MirrorServer to 4 Click OK For more information see Bindings tab later in this chapter Changing the StorageServer IP address Warning This is an advanced function and should be used with caution Changing the StorageServer IP address on the AccountServer will result in ALL Backup Clients using the new address To change the MirrorServer IP address 1 Inthe Storage Platform Configuration tree click the name of the MirrorServer 2 On the MirrorServer menu point to Advanced and then click Change MirrorServer address Alternatively right click the name of the MirrorServer and then point to Advanced and click Change MirrorServer address on the shortcut menu 3 Inthe Warning dialog box that appears click OK 4 In the Change Serv
10. gt Refresh FS ae Hew Access Group Cbtrl Inserk New Access Click New Access Group to create a new Access Group Group For more information see Access Groups in Chapter 9 User Access Management New Group Refresh Click Refresh to refresh the list of Access Groups Ay displayed in the work area bis Refresh SP Console interface ATTIX Roles menu User Access Management view When Roles is selected in the User Access Management tree the Roles menu is available on the menu bar E Connections gt Refresh F5 GS Mew Role Ctrl Insert Refresh Click Refresh to refresh the list of Roles displayed in AM the work area bi Refresh New Role Click New Access Role to create a new Role For more information see Roles in Chapter 9 User Access Management Mew Role SP Console interface Toolbar display settings You can change the main toolbar display style to suit your viewing preference Below are some examples Icons amp Text default Icons only Text only Icon sizes Medium Small SP Console interface ATTIX To change the main toolbar display settings 1 On the Tools menu click Options Click the Display tab In the Main Toolbar area select an option in the Style drop down list The following options are available Icons amp Text Icons only Text only 4 Select an option in the Icon size drop down The following option
11. 192 168 20 120 Port 445 Username Admin Password setae sxe cont _ Note The Save button allows you to add multiple AccountServers to the connection list without having to connect to each AccountServer i Once a connection is established the SP Console management interface appears displaying all Backup Account Groups created on the Storage Platform and a host of related management options For more information on the options available see SP Console interface later in this chapter Connecting to a Storage Platform ATTIX Connecting to a MirrorServer While you can use the SP Console to connect to the Storage Platform via the AccountServer as described above you can also connect directly to a MirrorServer MS q bate To connect directly to a MirrorServer File Note Connecting to a MirrorServer using the method described below will enable you to configure the server without seeing any of the other servers configuration information in the Console To see all other servers on the Storage Platform as well you can connect to a Storage Platform as described above All MirrorServer s in the Storage Platform will be listed beneath their associated StorageServer node s in the Storage Platform Configuration tree Tools Connections Help for the first time 1 Pap Click the Connect button In the connections list that appears click Add MirrorServer In the Add MirrorServer
12. Attix5 Pro V7 0 2 User Manual for Microsoft Windows Your guide to managing the Attix5 Pro backup environment using the Storage Platform Console ATTIX All rights reserved Attix5 2013 Trademarks Microsoft Windows Microsoft Windows Microsoft Windows Server Microsoft Volume Shadow Copy Service VSS MS Windows MS Exchange MS SQL Exchange Internet Explorer and Windows Explorer are registered trademarks of Microsoft Corporation Copyright Notice and Proprietary Information ATTIX The following icons are used in this User Manual bate The information icon precedes important information The example icon indicates a practical illustration of a process or procedure 9 The hint icon indicates a suggestion or hint to guide or assist you with performing a task The warning icon provides a warning against potential mistakes and actions that could cause critical error Instruction Symbols ATTIX Contents Chapter 1 Introduction ccccscscsesncscenenesceceseeceneeneneeeenenenneneusenenseceueenenensenensnes 6 PrOduUCtTOVSFVICW scnsistratserinccn deine AEAEE EAEE denen EEEE RA EE EEN 6 SEO aS SO lEn e p DA E E EE S E 6 Storage Prat ONN eisernen rE Aa NEERA ENEAN 7 Sirge PaO LON OO esea E E E EEE EE S seenciA 7 Chapter 2 Getting started cccccsecscsesseeeneseseeeeeeneeeeseeeneneeseeeneneeeeeeaesenseseasnenes 8 How to set upan SP CONSO eee eee ee NEEN ee ee eee 8 Step 1 Instal
13. E Temporarily override StorageServer address Warning Incorrect use of this function may corrupt the user database Use only when instructed by Atti S M Temporarily override StorageServer address IP Address or DNS Mame i92 168 20 130 Port aaa Cancel Warning This feature does not move the Account data It is used when the Account data has already been moved using the Change StorageServer for Accounts feature Remote Management ATTIX Access often used reports To access often used Backup Account reports 1 Inthe Account Management view expand the Account Management tree and select the name of the Group to which the Backup Account belongs Ensure that the Accounts tab is selected in the work area In the Accounts list right click the Backup Account s whose reports you want to access 4 Point to Reports and then select the report that you want to access Remote Management ATTIX Remote Management You can connect to and administer Attix5 Pro Backup Clients using the Storage Platform Console s Remote Management feature i Notes f V4 4 is the minimum requirement for Server Edition and v5 o for Desktop amp Laptop Edition Backup Clients Remote Management must be enabled in the Backup Client before you can connect to it For more information please refer to the relevant Client User Manual If Multiple Backup Sets are enabled on the Client only the Default backup set will be access
14. For more information on configuring Collections see Collections in Chapter 6 Account Management Click Add Group or Collection to add a new Backup Group Wal or Collection to the SP Console For more information see Collections and Backup Groups in Chapter 6 Account Management Click Delete Collection to delete a Collection from the SP Console Y Delete A Warning Deleting a Collection will remove all information about the Collection from the SP Console Click Move to move the Collection to another Collection Note All licences allocated to the Collection will be moved to the target Collection Click Refresh to refresh the Account Management tree and My the work area The Console will connect to the AccountServer bi retrieve the Group Data List and update all information Refresh displayed ATTIX Group menu Account Management view When a Group is selected in the Account Management tree the Group menu is available on the menu bar ae Connections Configure Alt Feturn Delete Group Cbrl Delete Deploy Certificate Refresh aJ 3 More E Ez ee Configure Click Configure to access the Configure Group dialog box that enables you to change the Group settings I7 Configure G Note To edit a Group s settings you need to select the Group name in the Account Management tree Once selected the Configure button on the toolbar will activate
15. Storage Platform oun Mame eup t Rol ups Expiry Date 4 Mirror E Wa A SP OWNER ia A SP OWNER 100 00 GB 20 1 TRUE Total 1 100 00 GB 20 1 Wo rk area In the Account Management view you can administer the Following Storage Platform P TO d uc t e lp p ane components Collections ore View selector Backup Client deployments Backup Clients Remote Account Management Management Storage Platform Configuration A C ti U 1 ty a r e a Reports Tip The Account Manas view displays by User Access Management de en you open the SP Console gt lt a Yaou ran arress it ab anw other Fme hw D e t e aa gagag amp a AccountServer 192 168 2197443 tagnos ics area DIE A CATON AU hea Je LOUE a IO V LO Current Activity 4 4 Activity 4 StorageServer 4 Growpe T9122 59 Info User Admin requesting login 19 22 59 Info RPC From Admin 192 168 20 215 service GetGroupsInfo Backups 0 19 22 59 Info Retrieving sub groups for collection S ta tu S b ar Restore 5 19 23 53 Info RPC from Admin 192 168 20 215 service GetGroupsjo e 19 23 53 Info Retrieving sub groups For collection 4 SP OWNER Roll ups 0 19 23 54 Info RPC from dmin 192 168 20 15 serrite GetGroupsinfo Mi o 19 23 54 Info Retrieving sub groups For colon 4 SP OWNER RESELLER re 19 23 55 Info A SP OWNER RESELLER A BACKUP ACCOUNTS Lapetram Admin 192 168 20 215 group GetUserDat Account Moves 0 19 23 55 Info Retrieving Group account List 19 23 55 Info A SP OWNERIRE
16. The Fixed Views tab enables you to choose whether the Activity and Diagnostics areas must be displayed as additional views in the view selector or whether they should always be visible at the bottom of the Storage Platform Console As with the main toolbar you can change the style and icon size You can also choose the layout of the two sections in the Orientation area For more information on the Activity and Diagnostics areas see Activity area and Diagnostics area later in this chapter SP Console interface ATTIX Tools menu continued Description Export to CSV Click Export to CSV to export the Backup Groups and Backup Accounts information on the Accounts tab to a a CSV file Export to C5 Note This option is only available when a Backup Group or Account is selected in the Account Management view Connections The Connections menu enables you to add remove and edit AccountServers menu within the Storage Platform CO Add Storage Click Add Storage Platform to 4dd Storage PlatForm Platform add a Storage Platform connection to the SP Console Add Click Add MirrorServer to add Add Mirror5erver MirrorServer a MirrorServer connection to the SP Console lt AccountServer gt The Connections menu lists all Connections Help AccountServers that the SP ete Console has been configured to Add Mirrorserver FE 192 168 20 245 connect to A AccountServer ABC 192 168 20 120
17. This tab enables you to specify a message to be displayed in Desktop amp Laptop Clients This message will be displayed after each backup HTML Format may be used 250 chars summary screens after each backup To add a message for display after each backup 1 Click in the Messages tab window 2 Type the message you wish to display 3 Click OK i Notes You may use HTML e g lt font COLO Teasa V TOn Ifyou type default in the window the message specified on the AccountServer s Defaults tab will be displayed See Defaults tab in Chapter 6 Storage Platform Configuration Enter default to use the default group message that can be set on the AccountServer A Warning HTML may include an href gt tag using http but not https Backup Groups ATTIX Updates tab Admin Notification Expiry Rol ups Messages Updates Profiling Licences Permissions r uto Update Backup Client The Storage Platform can automatically update Clients that belong to the Backup Group during the backup process when updates are available To enable automatic updates Select Yes The default setting is Storage Platform default which applies the settings configured on the AccountServer For more information see Backup Client Updates later in this chapter Profiling tab Profiling enables you to propagate most of the client side settings
18. Toolbar Button Show all activities Show Backup activity Show Restore activity Show Roll up activity Show Mirroring activity Show Account move activity Show Integrity Check activity amp e a a a e 6 You can also modify the Activity display Activity Area Description Toolbar Button Click this button to access the Customize columns dialog box which enables you to display hide columns in the Activity area SP Console interface 66 ATTIX Diagnostics area The Diagnostics area displays the raw output supplied by the AccountServer and or StorageServer s in a separate tab for each server E 192 168 20 120 la Storageserver 192 168 20 1208443 L51019 IDO A SP OWNER RESELLER AGA ROF AUN SUIT BACKUP CHEN login request T 15 30 19 Info 4 5P OWMERIRESELLER 4iB4CKUP 4CCOUNTSACCOUNTOL Sending client to Storagese 15 30 20 Info 4 5P OWNERIRESELLER 4iB4CKUP 4CCOUNTS 4ACCOUNTOL Backup client update reques 15 30 20 Info 4 SP OWNERRESELLER 4iB4CKUP 4CCOUNTSACCOUNTOL No update performed Ther 15 30 43 Info 4 5P OWMERRESELLER 4i6B4CKUP ACCOUNTS RPC From Admint 19 166 20 215 grou 15 30 43 Info Limit for 4 5P OWMERRESELLER BACKUP ACCOUNTS ACCOUNTOL changed from 1 GE t 15 30 47 Info 4 SP O WNERVRESELLER 4iB4CKUP 4CCOUNTS4CCOUNTOL Backup client login request f 15 30 47 Info 4 SP OWMERRESELLER 41B4CKUP ACCOUNTS 4CCOUNTOL Sending client to StorageSe 15 31 04 Info 4 5P OW
19. 4 On the Account menu click Change user password Alternatively right click the Account name and then click Change user password on the shortcut menu 5 In the Change password for user lt username gt dialog box that appears type the new password in the Password box and then re type it in the Re enter password box 6 Click OK E Change password for user ACCOUNTOL Please enter the new password twice Password ea Re enter password peee Cancel Once the Backup Client user changes the password on the client side he she will be able to back up data to the Storage Platform using the new password Remote Management ATTIX Changing the Backup Group moving a Backup Account Using the SP Console you can move a Backup Account from one Backup Group to another To change the Backup Group that a Backup Account belongs to 1 In the Account Management view expand the Account Management tree and select the name of the Backup Group to which the Account belongs Ensure that the Accounts tab is selected in the work area In the Accounts list select the name of the Backup Account you wish to move 4 On the Account menu click Change Group Alternatively right click the Backup Account name and then click Change Group on the shortcut menu 5 Inthe Change Group box that appears use the Select Target Group arrow to select a new Backup Group name 6 Select the Move the allocated licences check box to ensure t
20. Access Users In the SP Console you can manage Access Users as follows Add new Access Users Edit existing Access Users rights Delete Access Users To add a new Access User 1 Click User Access Management in the view selector Select Access Users in the User Access Management tree On the User Access menu click New Access User Alternatively click the New User button on the toolbar 4 In the New Access User dialog box that appears specify the required Access User credentials 5 Select the Admin user check box if you are creating an admin user i Note Admin users have full access to all Storage Platform Console views and all brands on the Storage Platform 6 Select which brands the user should be able to deploy The brands available depend on the Backup Client update packs installed on the Storage Platform If only one update pack is installed you will not be able to assign multiple brands to that user He will only be able to deploy the brand which is included in that update pack For more information on deployments see Deployment Wizard in Chapter 6 Account Management Brands allowed to be deployed i Notes f If the SP Console is open while Backup Client update packs are installed on your SP the brands that were installed will not be immediately available for selection To make them available navigate to the Storage Platform Configuration view right click the AccountServer node point to
21. Click the Storage Platform Configuration 32 Configure Alt Feturn button in the view selector Rename Server 3 In the Storage Platform Configuration tree expand the AccountServer node P Remove Server 4 Navigate to and then click the StorageServer Add Mirrorserver name Advanced 5 Click the StorageServer menu that appears on the menu bar Refresh F5 For more information on each of the options available see Special menus and toolbar buttons in Chapter 4 Graphical User Interface GUI To access the StorageServer shortcut i StorageServer 197 1AR A menu FE S amp S Slave Acco Configure 1 Open the Storage Platform Console 5 197 16 Rename Server 2 Click the Storage Platform Remove Server Configuration button in the view Add Mrrorserver selector 3 In the Storage Platform Configuration Advanced tree expand the AccountServer node al Start Mirror 4 Navigate to and right click on the Cancel Mirror StorageServer name gt Refresh For more information on each of the options available see Special menus and toolbar button in Chapter 4 Graphical User Interface GUI StorageServers ATTIX Adding removing and renaming StorageServers To add a StorageServer to your Storage Platform you first install the Attix5 StorageServer software onto a Windows Server on your network Once installed follow the instructions below to add the new StorageServer to t
22. a ov Cee e o Saturday P Tip This is very advantageous as you E aaa aaa 2 4 6 8 10 12 14 16 18 20 22 can limit the mirroring bandwidth during peak hours rather than having to cancel the process MirrorServers ATTIX Changes are immediate as you will see in the Activity area where the transfer speed is displayed Speed Limits In the Speed Limits area you can specify up to six limits to be applied at times specified in the Schedule area Schedule In the Schedule area you can schedule the times at which the limits configured in the Speed Limits area will be enforced To schedule the mirroring limits 1 Specify an interval duration between 15 minutes and 1440 minutes 24 hours 2 Click a speed limit colour in the Speed Limits area or click the Selected Speed colour in the Schedule area to cycle through the available limits 3 Configure the Schedule by clicking in the desired Schedule interval boxes P Tip The Clear button will clear the Schedule Mirror From tab Mirror To Mirror From HSM Bindings You may configure the MirrorServer to Allow other StorageServers to mirror to this StorageServer using receive mirror data from other Ai V Mirror Accounts StorageServers r Authorised Sources Allow mirroring From Mirror Account 4 Add To enable other StorageServers to edt mirror to this one ote 1 Select the login credentials to be allowed Click th
23. item will change to Unlock StorageServer enabling you to allow Backup Accounts to be added the StorageServer again Advanced gt Start Click this option to remove all duplicate Start Cleanup Cleanup files on the StorageServer SP Console interface ATTIX StorageServer menu continued Refresh Click Refresh to refresh the Storage NY Platform Configuration tree The Wi Console will connect to the Refresh AccountServer and StorageServer and update all information displayed SP Console interface ATTIX MirrorServer menu Storage Platform Configuration view When a MirrorServer name is selected in the Storage Platform Configuration tree the MirrorServer menu is available on the menu bar Mirrorserver K Tools connections ti Configure Alt Return Rename Server P Remove Server Add Mirrorserver Advanced gt Refresh MirrorServer menu Configure Click Configure to access the Configure Y F MirrorServer dialog box that enables Configure you to change the MirrorServer settings For more information on configuring the MirrorServer see MirrorServers in Chapter 6 Storage Platform Configuration Rename You can use this option to change the Server MirorServer s display name Y Tip You can use this option to specify a friendly name for the server This name will be displayed in the Storage Platform Con
24. the location into the Address bar and then press Enter 7 Copy the Snapshot data from the storage device and then paste it into the location i Note Do not transfer the entire Snapshot folder e g 1e83bb93 cf93 4db2 a2a4 10af49785f8b GUID filename You need to transfer the folder within it the folder name starts with the date on which the snapshot was made e g 20100506xxxxxx Which was made on the 06 May 2010 8 Once the Snapshot data is in the correct location click OK in the SP Console s Import Backup Snapshot from disk dialog box Remote Management ATTIX 9 In the Info dialog box that appears click OK When the process has completed it will be logged in the StorageServer s Diagnostics window E g 16 13 34 Info A SP OWNER RESELLER A SERVERS SERVERO1 Backup Snapshot Import completed successfully The StorageServer has now been updated with the latest Backup Client data and the Backup Account will be re activated automatically The Backup Client user can now continue backing up data as usual Remote Management ATTIX Exporting a Restore Snapshot Disaster Recovery The Restore Snapshot feature enables you to take data from the Storage Platform and make it available to the Backup Client for restores using a mobile storage device P Tip This feature is useful when the amount of data to be transferred to the Backup Client is too great to transfer over the Internet within a limited time fr
25. Access Users to a particular Access Group and then assign the applicable Role to the Access Group rather than assigning the same Role to multiple users You can use the SP Console to manage Access Groups as follows Add Access Groups Assign Access Users to Access Groups Delete Access Groups To add an Access Group 1 Inthe User Access Management tree click Access Groups 2 On the Access Groups menu click New Access Group Alternatively click the New Group button on the main toolbar or right click Access Groups and then click New Access Group on the shortcut menu that appears 3 Inthe New Access Group dialog box that appears type an Access Group name in the Group name box 4 At this point you can click the Create button to create the Access Group without assigning any members yet Alternatively you can click the Add button select users to add to the Group click OK to close the Select Users dialog box and then click Create to create the Access Group To assign Access Users to an Access Group 1 Ensure that Access Groups is selected in the User Access Management tree 2 On the Access Groups menu click Configure Alternatively double click the Access Group name in the work area or click the Access Group name and then click the Configure button or right click the Access Group name and then click Configure on the shortcut menu that appears 3 Inthe properties dialog box that appears click the Add button 4 In the
26. Advanced and click Update Licence Info Then disconnect and reconnect to your SP Access to the LicenceServer is required to specify which brands a user should be able to deploy 7 Click Create to add the user User Access Management View ATTIX To modify the properties of an existing user 1 Select Access Users in the User Access Management tree 2 Select a user and click the Configure button on the toolbar Alternatively right click a user and click Configure 3 In the User properties dialog box that appears modify the information as required and then click OK i Notes i The Member Of tab enables you to add the user to an Access Group Groups may also be added or removed from this tab The Deployment tab allows you to specify which brands the user can deploy This requires access to the LicenceServer E Anita properties General Member Of Deployment Brands allowed to be deployed Use the default console brand AtixS Pro BackupClick Online Backup m m m To delete a user 1 Select Access Users in the User Access Management tree Select the user name in the right hand pane On the User Access menu click Delete Access User Alternatively click Delete User on the toolbar 4 Inthe confirmation dialog box that appears click Yes Access Users ATTIX Access Groups Access Management Groups are useful if there are multiple users supporting multiple Groups They enable you to add all
27. Alternatively click the Enable button on the main toolbar or right click the Account name and then click Enable on the shortcut menu that appears The Account will be enabled and a message logged in the Diagnostics area a 192 168 20 120 15 51 36 Info 4 5P OWMERYRESELLER BILAPTOPS RPC From Admin 192 168 20 215 group UpdateUsersEnabled 15 51 36 Info 1 Account enabled in group 4 5P OWNER RESELLER BILAPTOPRS The user of this Backup Account will now be able to back up to the Storage Platform Y Tip Enabled Accounts display as active on the Accounts tab Disabled Accounts are greyed out Accounts Licencing Data Protected Data Protected last backup Call backups 1 11 ME 1 11 ME 1 00 GE 0 54 KE 1 05 KB 1 00 GB 308 70 ME 308 70 MB Total 3 700 GE 309 651 MB 309 51 MB Accounk Mame j Size CJ DAVEB LJ JENNYD LJ JOHME 3 00 GE Remote Management ATTIX Disabling an Account Using the Console you can disable an Account preventing any further backups to the Storage Platform from that Account To disable an Account 1 In the Account Management view expand the Account Management tree and select the name of the Group to which the Account belongs In the work area ensure that the Accounts tab is selected Select the name of the Account you wish to disable 4 On the Accounts menu click Disable Alternatively click the Disable button on the main toolbar or right cli
28. E E 74 Adding and deleting Collections ccccccccccecseececeeeeeeeeeeeeeesaeeeesesaeeaesaeaesaeseeaesansaegess 75 ATTIX Configuring Collection settings sssssesssesesssersserensnensnssnnsnnnssnnnnnsnnnnnnsnnnsnsnsnsnnnnne 77 At OUDS oe E O piceunsenai wey ant cadetaacinaianecenennaeeaaneant 78 Adding and deleting Groups ssssssssssessnssnrnrnrnrnrnnnrsnsnsnsnnnnnrnenenenenenennnennnenenenenennnne 79 Managing the banner advert s s sssesssssssssessnsnsnnsnnnnnnnnsnsnsnnnnnsnsnsnnnenenenenenenenenenenns 81 Configuring Group settingS ssssssssssssssnrrrrnrnrnrnrnrnrnrnrnrnrnrnrnrnnnnnnnnenenennnennnenenennnn 87 MOVING GrOUDS cereus seer anena EEE ecg age cae eee ee EE EA 104 EXDOF UO he SCO ACCOUNTS uccastersmansiesansaatoneaasaneramsaetonnisnatanapsaatnenmntabesananacensineiiens 105 Creating Backup Client deployments s sssssssusesennnnrnrnrnrnrnrnrsrnrsrsnsrsnensnenenenenenenene 106 Working with Group Certificates sssssssensrsrnrrersnrnrnrnrsrrnrnrnnenrnrnrnnnnrnnnnnnenennnenan 107 Account Management CSR CUTS serruesssseriernenrunanei ira NEN 112 Access often used reports ssssssssrssersrerorenorsnnnsnnnnannnnnnsnsnsnsnsnensnenenenenenenenenenennt 113 FN ACCOUNTS sro urerir in eE A E A E E 114 Adding and deleting Accounts scsccsecsesnececersneencerseseneansesenecnsaesnsensatsesonsansetsnes 115 Changing an ACCOUNTS SIZE acca catec tees omataccenne nanen anaE EE Aa 116 E
29. MirrorServers ATTIX To configure a StorageServer to use a Mirror Account 1 Select the server you wish to mirror in the Storage Platform Configuration tree 2 Click the Configure button on the main toolbar Alternatively click the StorageServer MirrorServer menu and then select Configure or right click the server name and then select Configure on the shortcut menu that displays 3 On the MirrorTo tab select Use Mirror Account details 4 Inthe Mirror Account and Mirror Password boxes type the same Mirror Account details you specified when creating the Account see above 5 Click OK The StorageServer and MirrorServer have now been configured to use a Mirror Account to perform mirrors You can now start a Mirror To start mirroring data between a StorageServer and MirrorServer 1 Ensure that the StorageServer is selected in the Storage Platform Configuration tree 2 Click the Start Mirror button on the main toolbar Alternatively right click the StorageServer name and then click Start Mirror on the shortcut menu that appears MirrorServers ATTIX Enabling disabling MirrorServer HSM Hierarchical Storage Management HSM enables you to archive ba before they are deleted For more information on roll ups see Roll ups tab in Chapter 6 Account Management These archives roll ups can then be restored to the live Storage Platform at any stage if data has to be recovered from a backup set that is no longer av
30. ReatBACKUP ACCOUNTS RPC from Admin 192 168 20 215 group GetUserDat Integrity Checks O 19 23 55 Info RetrievieerGFoun account List Other azla a UE Connected to 192 168 20 215 Logged on as Admin A Graphical User Interface SP Console interface ATTIX View selector The view selector enables you to select the SP Console view you wish to work in by clicking the appropriate button Storage Flatform Configuration Reports There are four views available to the admin user User Access Management Note The views available depend on the user access rights assigned to you by your Backup Administrator Admin user rights will grant you access to all the views described below For more information on user permissions see Chapter 9 User Access Management be SP Console views Account Management view Click the Account Management button in the view selector to manage Collections Backup Groups Backup Accounts and licencing Storage Platform Configuration view Click the Storage Platform Configuration button in the view selector to configure the AccountServer and StorageServer s as well as any MirrorServers and or Slave AccountServers that form part of your backup environment Reports view Click the Reports button in the view selector to manage Standard and Enterprise Reports if licenced User Access Management view Click the User Access Management button in the view selector to configure S
31. Select Users dialog box that appears select the users you wish to add to the Group 5 Click OK to close the Select Users dialog box 6 Click OK to close the properties dialog box and save your changes The selected Access Users are now added to the Access Group Access Groups ATTIX To delete an Access Group Access Groups 1 Ensure that Access Groups is selected in the User Access Management tree Click the Access Group name in the work area On the Access Groups menu click Delete Access Groups Alternatively click the Delete Group button on the toolbar or right click the Access Group name and then click Delete Access Group on the shortcut menu that appears In the confirmation dialog box that appears click Yes ATTIX Roles Two predefined Roles are included in the Storage Platform Console Group Admin and View Only Group Admin Group Admin enables the Access User to administer the Backup Group it has been allocated to with general Group permissions enabled The Group Admin role also provides access to the Activity area and Enterprise Reports if installed i Note Remote Management is enabled by default in the Group Admin role To disable the feature remove the SE_Rights from the role If you connect using the standard Remote username and password the SE_ Rights are ignored you must use your Admin Account in order to limit Remote Management rights View Only Access Users with the View Onl
32. Storage Platform Collection the root Collection or to any other Collection but you cannot add a Backup Group to another Group Backup Groups added directly to the Storage Platform Collection can be configured individually Backup Groups added to any other Collection will inherit the licencing limits and user rights of that Collection To add a Group 1 In the Account Management view expand the Account Management tree and select a Collection name 2 On the Collection menu click Add Group or Collection Alternatively click the Add button on the main toolbar or right click the Collection name and then click Add Group or Collection on the shortcut menu 3 In the Add New Group or Collection dialog box that appears select Backup Group 4 Type a display name for the Group in the Name box 5 Inthe Storage Limit box enter a storage limit for the Group i Note The following characters are not supported in Backup Group names 2 66 f99 6c 99 C6 99 66 99 C6 9D sab id 66 99 66 99 ce IP 66 IP ee 22 d ep 2 2 2 lt 2 gt 2 2 2 ee 2 amp 2 2 an es 66 99 i Note If you type o in this box the Group will be allowed to use the maximum storage available in the parent Collection E g If the Group belongs to the main StorageServer Collection and it has a storage limit of 50 GB if it already has another Group with a Storage limit of 40 GB setting this Group s storage limit to o wil
33. StorageServer menu click Add MirrorServer Alternatively right click the StorageServer name and then click Add MirrorServer 4 Inthe Add MirrorServer dialog box that appears type a display name in the Name of entry box if you wish to use one Sy Add MirrorServer Name of entry optional MirrorServeral IP Address or DNS Name Port Use Master Password C Use these credentials Username admin Password One Time Password 5 Type the IP address or DNS name in the box provided In the Port box type the port number to be used Select the login credentials you wish to use Use Master Password or Use these credentials If necessary type the login details in the boxes provided In the One Time Password box type the password provided to you during the StorageServer installation StorageServers ATTIX 9 Tip Should you forget the OTP provided during installation you can access it in the Settings xml file located in appdata Attix5 Pro SS_Service It is the first 8 characters of the lt ServerGuid gt entry I e lt ServerGuid gt 83470821 caec 482c 10 Click OK 11 In the Configure StorageServer dialog box that appears configure the MirrorTo tab as described in step 2 below 9 Tip Refresh the SP Console to view the MirrorServer node in the Storage Platform Configuration tree You can now configure the mirroring setup and schedule To enable mirroring from the StorageServer to the MirrorSer
34. an Integrity Check manually or schedule automatic Integrity Checks To initiate an Integrity Check manually 1 Inthe Account Management view expand the Account Management tree and select the name of the Group to which the Backup Account belongs Ensure that the Accounts tab is selected in the work area In the Accounts list select the name of the Backup Account on which you wish to perform an Integrity Check 4 Onthe Account menu point to Advanced point to Integrity Checks and then click Initiate Integrity Check now Alternatively right click the Backup Account name point to Advanced point to Integrity Checks and then click Initiate Integrity Check now on the shortcut menu that appears 5 In the Initiate Integrity Check now dialog box that appears select the checks 5 Initiate Integrity Check now to be performed whether or not to apply fixes and whether to run the Integrity Check on the StorageServer or Standard CRC s MirrorServer Full decompress apply patches i Notes The MirrorServer target will Apply Fixes be greyed out if the Backup Account s StorageServer or Backup Group is not mirrored If you choose to run the Integrity Check on the MirrorServer you must be logged in to the SP Console with the admin account and the MirrorServer must be set to use the Master password and not a Mirror Account 6 Click Start Remote Management ATTIX To schedule an Integrity Check
35. and controls load balancing when multiple StorageServers are used The AccountServer uses port 443 for all incoming connections You can perform the following actions on the AccountServer using the SP Console Configure the server Rename the server Add a Slave AccountServer Back up Restore the AccountServer database Update licence information Advanced View activation information Advanced Change master password Advanced Restart the AccountServer service Advanced All of the actions listed above are initiated using the AccountServer actions menu To access the AccountServer actions menu 1 AccountServer Open the Storage Platform Console Click the Storage Platform Configuration button in the view selector Right click the AccountServer name in the Storage Platform Configuration tree to view the options available in the AccountServer Alternatively click the AccountServer menu on the menu bar Storage Platform Configuration Summary SF accounts Store g st J Configure Renane Server Add Storageserver Add Slave AccountServer Backup Database G amp ww amp Restore Database Advanced 2 Refresh ATTIX The menu that appears enables you to configure the AccountServer settings add StorageServers and Slave AccountServers back up the AccountServer database Restore the AccountServer database update the licence information view activation
36. attempt 13 Maintenance QAHiveSS1 8443 Hivel Group1 MASTERBLASTER64 Queued attempt 13 MM Maintenance OiHiveSS1 2442 TESTED Datrick 20NS225TNSR Auanad akkeromk 12 ae S Rn ATTIX Cancelling a task You can cancel a task in progress or one that is queued by right clicking the task entry in the Activity area and then clicking Cancel Task in the shortcut menu that appears 4 Activity 4 Server 4 Group 4 Acc Mirror QAHIYEMS1 5443 Hivelsroup2tadminiti92 168 20 126 FEC Mirror QAHive551 85443 Hive Groupe FEC E Restore CaHivess 184435 HivelGroupl Cancel Task Click the Show All button if all activities are not displayed Filter activities to only display a particular Backup Group s Use the Filter by Group button on the toolbar View hide filter activity stream You can view hide information by selecting or deselecting the Activity buttons All activities on all servers Backup activity Restore activity Roll up activity Mirroring activity Account move activity Integrity Check activity Storage Platform Configuration View ATTIX Monitor logs Another way to monitor server tasks is to view the server logs These provide you with more detail than the Activity area To access a server s log messages 1 Ensure that the Storage Platform Configuration button is selected in the view selector Expand the AccountServer node Navigate to the server you wish to monitor e g Storage gt Stor
37. become available from the UpdateServer The latest Backup Clients can then be deployed You can also choose to enable auto updates for the Backup Client If you enable this option Backup Clients will be updated to the latest software version automatically during the next backup Specify the location of the Backup Client update pack in the Update File Search Path box the default location is displayed AccountServer ATTIX Advanced tab You can use this tab to configure the AccountServer database backup settings Accou ntSe rver Ba cku p 3 Configure AccountServer In the AccountServer Backup area you can 8b DOO eee select whether the SP Console should back up AccountServer data to the default backup server or to another StorageServer 192 166 21 99 6445 7 Any changes made to the bindings will only be applied when the Bindings service restarts In the Bindings area you can select which IP address the AccountServer will bind to i Note This option will only be enabled if more than one IP address is available Restart the service to apply any changes AccountServer ATTIX Renaming an AccountServer To rename an AccountServer 1 Inthe Storage Platform Configuration tree click the AccountServer name 2 On the AccountServer menu click Rename Server Alternatively right click the AccountServer name in the tree and then click Rename Server on the shortcut menu 3 Inthe Rename AccountServer
38. client Please e r Backup Agent Properties settings not found on any of the other wee eas backup cache cleanup_date 1261038981041 3 Backup Client configuration tabs These a A _Ecit property entries are saved in the nie ee SE connection siave_ns rans xp Refresh a5backup properties file and the file lastbackuptoken Thu Dec 17 19 02 39 GMT 02 00 2009 patch hash F74624CF0421533EF97DEE3183EBC8DEDE1048F6 ee also includes plug in settings if installed pasts 1go profiling user ask true Load From profiling user name MBASHIERSHXP Administrator e rootca used true Warning Please use this tab with eons en caution Incorrect use may alter the lia service rpc server a ress backup and restore procedures aon ale temp backupset empty false Use the buttons on the right to Add Edit or Remove properties Settings can be imported and exported by using the Save As and Load From buttons and the Refresh button will update the Backup Client Properties section with any recent changes Remote Management ATTIX Backup Client Updates Updating Backup Clients manually can be a time consuming exercise Attix5 Pro allows you to automate this process Desktop amp Laptop Edition and Server Edition can be updated automatically with the latest software version and service pack during the backup process i Notes l Desktop amp Laptop Edition DL v3 x 4 x Backup Clients cannot automaticall
39. crash The password can be changed in the Storage Platform Console ATTIX Depending on your backup requirements you can configure the Storage Platform to consist of only the essential components An AccountServer At least one StorageServer Or you can include additional components A Slave AccountServer Additional StorageServers MirrorServers The Storage Platform Configuration view in the SP Console enables you to manage all these components Storage Platform Configuration ATTIX Storage Platform Configuration view In the Storage Platform Configuration view you can administer the following Storage Platform components AccountServers StorageServers Slave AccountServers MiuirrorServers i Note Please bear in mind that one Storage Platform i e an AccountServer with its StorageServer s and MirrorServer s is managed at a time if you administer multiple Storage Platforms please add them using the Connections menu For more information see Connecting to a Storage Platform in Chapter 4 Connection To access the Storage Platform Configuration view Account Management 1 Open the SP Console and connect to the Storage Platform See Chapter 4 Graphical User Reports Interface GUI User Access Management 2 In the view selector on the left of the SP Console click the Storage Platform Configuration button The AccountServer Summary tab displays by default T
40. create new Backup Accounts that belong to the Backup Group from which the MSI was deployed For each Backup Account created one licence is assigned and the number of remaining licences available for use displays in the Remaining column Access often used reports To access often used Backup Group reports 1 Inthe Account Management view expand the Account Management tree and right click the Backup Group whose reports you want to access 2 Point to Reports and then select the report that you want to access Backup Groups ATTIX Backup Accounts If a Backup Group is selected in the Account Management tree a list of all the Backup Accounts belonging to that Group will display in the work area along with individual Account data such as the Account limit last backup size total backup size etc Account Management Accounts Licencing E Storage Platform E 4 5P OWNER Data Protected Data Protected Dupl dast Backup all backups i RESELLER A d DAVEE 1 00 GB 1 11 MB 1 11 MB RESELLER B 3 JENNYD 1 00 GB 0 54 KB 1 05 KB JOHNE L 00GB 908 70MB 908 70 MB B SERVERS Total 3 3 00 GB i Note The Access User with Admin rights has full control of the Backup Accounts For more information on Access Users see Permissions tab earlier in this chapter You can perform the following actions on Backup Accounts using the SP Console Delete Account i Note For information on creating Backup Acco
41. dialog box The tabs described below enable you to modify these properties from within the SP Console Account Security tab 4 Account Security Backup Schedule Disk Usage Performance and Limits Global Filters Security Settings r Security Settings Specify whether the Backup Client should remember the backup account password during the backup or The A nt Security tab allows you to a e ccou ty y Remember password for backup and restore select whether or not the Backup Client is E E pecan entrees to remember the Backup Account password during backups and restores Two options are available Remember password for backup and restore The Backup Client remembers the user password when doing a backup or restore This is the default setting Prompt for password on restore The Backup Client prompts for the user password during the restore process Remote Management ATTIX Backup Schedule tab 4 Account Security Backup Schedule Disk Usage Performance and Limits Global Filters You can modify the backup schedule on E Dar alone N the Backup Schedule tab Settings on apne Backup time fis nfo ai 7 Advanced Schedule this tab are identical to those available in the Backup Client s Options and r Advanced Schedule Week Day Additional Schedule Settings dialog box For more are Tuesday add information on configuring backup eA Thursday sch
42. dialog box Add Mirrorserver that appears type a display name in Gs AccountServer GBC 192 168 20 120 Conn Add Storage Platform the Name of entry box Type the server s IP address or DNS name in the IP Address or DNS Name box In the Password box type the administrator password Select the Save Password check box if you wish the SP Console to pre populate the Password box for future connections Click Save amp Connect Sy Add MirrorServer Name of entry optional MirrorServerABC IP Address or ONS Marnie 192 168 120 21 Port e443 Username admin Password state swe al Connecting to a MirrorServer ATTIX i Notes f The Save button allows you to add multiple AccountServers to the connection list without having to connect to each AccountServer Access Users logging into the MirrorServer using this method will have limited options available to them depending on the user permissions granted by the administrator For more information on user permissions see Chapter 9 User Access Management To connect to an AccountServer or S MirrorServer already added to the SP Console A 1 Click the Connect button to view the Tools Connections Help AccountServerGbo 192 168 20 120 4dd Storage Platform Add Mirrorserver connection list 2 Click the name of the AccountServer or MirrorServer you wish to connect to 3 Inthe Authentication
43. dialog box that appears type your username and password in the boxes provided 4 Select the Save Password check box if you wish the SP Console to pre populate the Password box for future connections 5 Click OK E AccountServer Authentication 192 168 20 1 20 Username Admin Passimord AEE M Save Password Once a connection is established the SP Console management interface appears displaying the server information and providing you with applicable management options Connecting to a MirrorServer ATTIX You can open the Graphical User Interface using the SP Console Start menu item SP Console Desktop icon or SP Console Quick Launch toolbar icon i Note Whether Desktop and Quick Launch shortcuts are available depends on the shortcut icons selected during the installation process see Step 4 of 6 Select additional tasks in Chapter 3 Installation For more information on opening the GUI see Chapter 4 Connection SP Console interface SP Console features and functions are grouped in an easy to use layout B Attix5 Pro Console Mm Menu bar File view Storage Platform Tools Connections Help a 2a eel s Toolbar Ww 5 Connect Disconnect Activity Diagnostics Refresh Add Columns Export to CSV ATTIX Pro ELE eet re Ga gt Management tree
44. has the correct permissions to connect and write to that share Remote Management ATTIX Cache When modifications are made to a file the Backup Client only transmits changes to that file as opposed to transmitting the complete file again This is accomplished by the use of a local cache By default recently modified files are kept in the Cache for 20 days after which they will be deleted Once a file has been flushed from the cache a full copy will be backed up when any modifications are made to the file The longer files are kept in the Cache the better the chance of only transmitting patches instead of full copies and thus reducing the amount of data that needs to be transmitted If there is limited disk space available consider shortening the time files are kept in the cache Warning If 0 days are specified for caching patching is disabled All files in the Cache will be deleted and full copies of changed files will be backed up to the server during each backup To delete the current cache click the Clear Cache button If the cache is deleted full copies of the selected files will be re sent to the Storage Platform during the next backup i Note The Backup Client will log the message Doing monthly cache cleanup once a month This maintenance task is to ensure that there are no redundant files in the Cache Performance and Limits tab 4 Account Security Backup Schedule Disk Usage Performance an
45. ieee ere ee nee eee te 2 Enable the Select these files for a aa backup after installation check box mb acct acoie acca acct LEON to apply some of the abovementioned filters when the Backup Client is opened for the first time Use the Add HOME Decumerts MS Office documents m Remove Remove and _ Edit buttons to ca configure the filter types that you want ATTIX Pro to include in the Backup Client s initial backup selection i Note HOME refers to the logged in user s home folder 3 Click Next to continue to the next step or Build to start the build process Deployment Module ATTIX Step 5 of 11 Specify exclusions 1 If you wish to stop certain file types Co x Exclusions from being backed up select the Do Enter the settings that can be used to exclude unwanted files from being backed up f i T not backup files with these F7 Do not back up fies wih these extensions one perine extensions one per line check box and type the file extensions to be excluded in the box provided I Do not back up files that havent changed since i Note Type each extension on Pi sanay 200 a new line in the format a ATTIX Pro pao cone Trews ss ceas 2 To prevent the backup of files that have not been modified recently select the Do not backup files that haven t changed since check box and then select a date 3 Click Next to continue t
46. information change the Master password and refresh the above mentioned components For detailed descriptions of the menu items see Special menus and toolbar buttons in Chapter 4 Graphical User Interface GUI AccountServer ATTIX Configuring an AccountServer You can configure the AccountServer using the Configure AccountServer dialog box To access the Configure AccountServer dialog AccountServer 1 Ensure that the AccountServer name is selected in the Storage Platform Configuration tree Click the Configure button on the toolbar Alternatively right click the AccountServer name in the Storage Platform Configuration tree and then click Configure In the Configure AccountServer dialog box that appears you can click any of the available tabs to view or modify the settings For more information see below ATTIX Configure AccountServer dialog box Defaults tab Defaults CRL Notification Updates Advanced Default Message Re ee This default message will be displayed after each backup to all groups using a group message of default HTML format may be used You can use the Default Message area to specify a message to be displayed on the Desktop amp Laptop Edition Backup Client summary screen after each backup All Backup Groups with Default set as their Group Message will use this message Default Client Banner URL You can use this box to display an advert or ban
47. information see Backup Client Updates in Chapter 6 Account Management A Warnings Ifa plug in has been deprecated the Backup Client will only be updated to the latest version in which the plug in was still supported Attix5 Pro V7 does not support the PowerPC architecture on Mac Backup Clients on Macs using the PowerPC architecture will only be updated to the latest version available prior to V7 To enable Auto Updates for the complete SP 1 Access the Storage Platform Configuration view by clicking the Storage Platform Configuration button in the view selector 2 Click the AccountServer node in the Storage Platform Configuration tree and then click the Configure button on the toolbar Alternatively right click the AccountServer node and then click Configure 3 Navigate to the Updates tab and select the Auto update Backup Client check box Ensure that the Update File Search Path is correct and then click OK Auto Updates are now enabled Since all Backup Groups are set to use the Storage Platform s default Auto Update setting by default Auto Updates are now enabled for all Backup Groups To enable Auto Updates at Collection Group level 1 Access the Account Management view by clicking the Account Management button in the view selector 2 Select the Collection or Backup Group name and then click the Configure button on the toolbar Alternatively right click the Collection or Group name and then click Configure
48. menu that appears on the menu bar MirrorServers ATTIX To access the MirrorServer shortcut menu MirrorServer 192 16ta kS Configure Rename Server 1 Open the Storage Platform Console 2 Click the Storage Platform Configuration button in the view selector 3 Inthe Storage Platform Configuration tree i Remove Server expand the AccountServer node Add MirrorServer 4 Navigate to and right click on the MirrorServer name a Refresh For more information on each of the options available see Special menus and toolbar buttons in Chapter 5 Graphical User Interface GUI Adding removing and renaming MirrorServers To add a MirrorServer to a StorageServer See StorageServers earlier in this chapter To add a MirrorServer to another MirrorServer 1 Install a MirrorServer using the Storage Platform installer For more information please refer to the Storage Platform User Manual 2 Inthe Storage Platform Configuration tree right click the MirrorServer name and then click Add MirrorServer 3 Inthe Add MirrorServer dialog box that appears type a display name in the Name of entry box if you wish to use one Type the IP address or DNS name in the box provided In the MirrorServer Port box type the port number to be used Type the Administrator password in the Password box 2 et SS Select the Save Password check box if you wish the SP Console to pre populate the Passwo
49. or GIF format 2 In Account Management view expand the Account Management tree and then select the relevant Backup Group 3 On the Group menu click Configure Alternatively click the Configure button on the toolbar or right click the Backup Group name and then select Configure on the shortcut menu that appears 4 Inthe Configure Group dialog box that appears click the Expiry tab 5 If the Group is registered ensure that the Enable Client Banner check box is selected type your new URL in the Client Banner URL box and then click the Test URL button to test the path i Notes The defined URL will replace the default banner URL permanently on the Backup Client Please note that this applies to both Registered and Evaluation Groups If Enable Client Banner is selected but you leave the Client Banner URL box empty the last banner URL specified for the Group will display in the Client 6 If the Group is an Evaluation Group This is an evaluation Group should be selected Beneath the Evaluation Group settings in the Client Banner URL box type the new banner URL and then click the Test URL button to test the new path i Notes When configuring banner settings for an Evaluation Group the settings will only apply to Evaluation Backup Accounts Any Registered Accounts in the Group will be unaffected The defined URL will replace the default banner URL permanently on the Backup Client Please note that this applies to both Re
50. previous version and use the same directory locations unless different locations are specified during the installation in which case it will store the settings in the new Console locations The SP Console installer will run automatically after the Storage Platform installation if located in the same folder as the Storage Platform installer The Setup Wizard typically consists of six steps that guide you through a relatively complex task in a simple step by step manner and allow you to undo previous operations by navigating backward To start the Setup Wizard fg Setup Attix5 Pro Console Welcome to the Attix5 Pro Console Setup Wizard Click Next to begin the installation setup This will install Attix5 Pro Console on your computer It is recommended that you close all other applications before continuing It is also recommended that you close all instances of Attix5 Pro Console before continuing Click Next to continue or Cancel to exit Setup cme Installation System Requirements Step 2 of 6 Select a destination location To specify where the SP Console should be installed Either accept the default location by clicking Next Or click the Browse button specify a different location and then click Next jG Setup Attix5 Pro Console Where should Attix5 Pro Console be installed ATTIX j Setup will install Attix5 Pro Console into the following folder To
51. report s settings Configure Modifying general report properties 1 Inthe Reports tree select Standard or Enterprise and then click Configure 2 Inthe General Report Properties dialog box that appears configure the SMTP Settings and then click OK Enabling and configuring a specific report 1 Inthe Reports tree select a specific report e g Licence Report and then click Configure 2 Inthe Report Properties dialog box that appears select the Enable this report check box 3 Modify configure the report s E mail settings and SyncSchedule using the options available 4 Click OK SP Console interface ATTIX Access Users menu User Access Management view When Access Users is selected in the User Access Management tree the Access Users menu is available on the menu bar Access Users Connections gt Refresh F5 Zz New Access User Cbhrlt Insert Access Users menu Description Toolbar Button Refresh Click Refresh to refresh the list of Access Users AM displayed in the work area Bi Refresh New Access User Click New Access User to create a new Access User For more information see Access Users in Chapter 9 2 User Access Management New User SP Console interface ATTIX Access Groups menu User Access Management view When Access Groups is selected in the User Access Management tree the Access Groups menu is available on the menu bar Access Groups aa Connections
52. run the report once Tip The Storage Platform Console Diagnostics area will display the necessary logging information Standard Reports ATTIX Backing up restoring a ReportServer database By default the ReportServer database is not backed up with the AccountServer database In order to back up the ReportServer database to the SS and Slave AS together with the AccountServer database create the following AccountServer Custom config file in the SP installation folder add the parameter between the lt appSettings gt tags if the file already exists lt xml version 1 0 encoding utf 8 gt lt appSettings gt lt add key BackupReportDb value true gt lt appSettings gt Restart the AS for the change to take effect Keep in mind that the ReportServer database is usually significantly larger than the AccountServer database so will take longer to back up and requires more space in the SS and Slave AS i Note The AccountServer Custom config file needs to be applied to both the Master and Slave AccountServers If the setting is not applied to the Slave error messages may be encountered The ReportServer database will be restored when you restore the AccountServer database Enterprise Reports ATTIX User Access Management enables the Backup Administrator to create Storage Platform Access Users Groups and Roles These Roles can then be assigned to Backup Groups in the Storage Platform Console s Acc
53. switch to the User Access Management view Activity Select Activity to show the Activity area Deselect Activity to hide the area For more information on the Activity display options see Activity area later in this chapter Diagnostics Select Diagnostics to show the Diagnostics area Deselect Diagnostics to hide the area Diagnostics For more information on the Diagnostics display options see Diagnostics later in this chapter 27 __ SP Console interface ATTIX View menu continued eet E Customize Click Customize Columns to access the list of columns Columns available for display in the work area All columns display by default To hide any columns clear the check boxes next to their column heading names Filter Accounts Click Filter Accounts to access the Select Licences to Display in Groups dialog box You can use the options wa available to filter the Groups Accounts that display based Filter on the licences they possess Note This option is only available when a Backup Group Account is selected in the Account Management view Tools menu Description Options Click Options to access the Options dialog box which Options allows you to configure the SP connection display and fixed views settings Connection tab The Connection tab allows you to specify the Internet connection settings Select the type of configuration to use specify additional
54. th zis J gt 4s Other Connected to 192 168 20 215 Logged on as Admin Storage Platform Configuration View ATTIX Storage Platform Configuration view icon legend g Storage Platform Configuration tree AccountServer node a Storage Platform Configuration tree StorageServers StorageServer node When a StorageServer node is selected the following columns are visible in the StorageServers tab Address IP address of the StorageServer Version Version of the StorageServer Online The StorageServer is either online or offline Disk Size The storage capacity of the StorageServer s data volume Free Space The amount of free space on the StorageServer s data volume Disk Usage The percentage of the StorageServer s capacity being utilised On Disk The amount of disk space used to store all backups for all Backup Accounts on the StorageServer excluding index files Data Protected last backup The amount of uncompressed data being protected by the StorageServer for the last backup of all the Backup Accounts This value could be larger than the On Disk value due to various reasons including SIS and patching Data Protected all backups Sum of uncompressed data protected over all backups for all Backup Accounts Saving Saving due to compression patching local de duplication within a Backup Account and global de duplication across all Backup Accounts
55. that must be used as the default From address typically to assist with spam filters All notifications will be sent from this address a ooo Provide the list of recipients that must receive a copy of all Group notifications Please separate the email addresses with a semi colon _ ___ address for all SP notifications in this section this assists with spam filters Updates tab Storage Platform Updates In the Storage Platform Updates area you can choose whether to download the latest Storage Platform as it becomes available on the UpdateServer If you enable this option you will be notified in the SP Console whenever an updated Storage Platform is available You can then choose whether to update the Storage Platform or not Client Updates El Configure AccountServer Defaults CRL Notification Updates Advanced Storage Platform Updates Automatically download the latest Storage Platform Note Installation of the latest Storage Platform must be triggered manually Client Updates Automatically download the latest Client updates MV Auto update Backup Client Update File Search Path C ProgramData Attxs Pro AS_ Service ClientUpdates In the Client Updates area you can choose to download the latest Backup Client updates automatically If you enable this option the Storage Platform will automatically download and apply the latest Backup Client updates as they
56. the banner advert In Account Management view expand the Account Management tree and then select the relevant Backup Group i Notes f You can only disable the banner advert on Registered Groups When disabling the banner for a Registered Group it will only affect Registered Backup Accounts Any Evaluation Accounts in the Group will display either the last banner advert it obtained from the Storage Platform at the end of its last backup or if no backup has been performed yet it will use the default banner specified for the Storage Platform For more information on default banner settings see Defaults tab in Chapter 6 Storage Platform Configuration It is recommended that you move all Registered Backup Accounts to Registered Backup Groups and Evaluation Backup Accounts to Evaluation Backup Groups Backup Groups ATTIX To change the default banner for all Accounts on the Storage Platform q bate 1 Upload your new banner image to a web server create an HTML file with the banner image embedded in it and make a note of its URL For a detailed example see Defaults tab under Configuring an AccountServer in Chapter 7 Storage Platform Configuration i Notes Please note that your new banner image needs to be exactly 468px wide and 6opx high Deviation from these dimensions will result in the image being distorted Images may be in JPG PNG or GIF format In the Storage Platform Configuration view select the A
57. they are deleted For more HSM Format Directory information on roll ups see Configuring C Tame HSM folders Gro up S e tt ng S n Chapter 6 Account HSM Export directory on StorageServer machine M an ag em ent C Documents and Settings All Users 4pplication Datal4ttixS Pro SS_Service Export HSM HSM Import directory on StorageServer machine C Documents and Settings All Users 4pplication Data attixS Pro SS_Service Import HSM You have two HSM format options Directory and Tar File Choose the Directory HSM format if you wish to store the roll up data in its original directory structure Alternatively select Tar File to compress each roll up into a single Tar file during the HSM process and thereby speed up the transfer to the destination directory Tip Data saved in HSM format can be archived to an external drive or a share on a network and then moved back to the live Storage Platform at any stage if data has to be recovered from a backup set that is no longer available Once you ve selected the HSM format note the Export and Import folder locations on the StorageServer machine You will need to navigate to these locations to make HSM data available for restore on Clients For more information see Importing HSM data later in Chapter 6 Account Management If you wish to change the default locations edit the fields and then click OK Warning Please ensure th
58. validating and optimizing part of the backup down but will ensure the smallest transfer Max Speed When selected the backup will always send all intended files to the Storage Platform whether they exist in Global Storage or not After the backup any duplicates will however be filtered out in a separate process not holding up backups fully utilizing Global Storage This setting should be used in a high bandwidth environment e g LAN where transfer savings are not important as more data may be transmitted than is absolutely necessary Backup Groups ATTIX Mirroring Mirroring is enabled by default If you wish to exclude this Group from being mirrored clear the Mirror Group check box Warning Ensure that mirroring is enabled for the StorageServer before you enable mirroring for the Backup Group For more information see Managing Mirroring in Chapter 6 Storage Platform Configuration Notes You can use this area to add the contact details of everyone involved in managing this Backup Group For example the Account Manager default technical contact etc Backup Groups Notification tab Group Administrator The list of users you specify in this area will receive an email notification whenever information related to this Backup Group is available For example when a Backup Account is utilising the Allowed Storage Overspill functionality all users listed in the Enter a semi colon box will receive an Ove
59. 0 __Fychanoe Sinale Them Recovery n n remove box type the number of licences to add 6 Click the Add button 15 Licences are available Number of Licences to add or remove s E stay Lemove P Tip If the Add button is disabled ensure that the Backup Collection to which the Group belongs has sufficient licences assigned to it 7 Click OK How to set up an SP Console The number of licences added to the Backup Group will display in the Total column on the Licences tab in the Configure Group dialog box 5 Configure Group BACKUP ACCOUNTS Admin Notification Expiry Rol ups Messages Updates Profiing Licences Permissions d Total 4 4ssigned 4 Remaining Desktop and Laptop 0 0 T Server Edition T 5 Web ccess T T T The number of licences will also display in the Total column on the Licencing tab in the Account Management view Account Management Accounts Licencing Licence 4 Total 4 E Storage Platform gq 4 5P OWNER Desktop and Laptop 0 RESELLER 4 D BACKUP ACCOUNTS Web Access u RESELLER E MS SOL Server 0 ATTIX Now that licences have been added to the Backup Group a deployment MSI installer file can be created from that Backup Group and used to install Backup Clients onto desktop laptop or server machines Those installations will enable users to create new Backup Accounts that belong to the Backup Group from which the MSI was deployed For
60. 5 snapshot Checking For differences Patching backupset xml ATTIX Data Protection Note This feature may be disabled for Registered Accounts belonging to Registered Backup Groups Backup Groups ATTIX To enable the banner advert 1 In Account Management view expand the Account Management tree and then select the relevant Backup Group 2 On the Group menu click Configure Alternatively click the Configure button on the toolbar or right click the Backup Group name and then select Configure on the shortcut menu that appears 3 Inthe Configure Group dialog box that appears click the Expiry tab 4 Select the Enable Client Banner check box 5 If you wish to use the Storage Platform s default banner ensure that Default is specified in the Client Banner URL box click the Test URL button to verify that the image displays correctly and then click OK i Notes Please note that your new banner image needs to be exactly 468px wide and 60px high Deviation from these dimensions will result in the image being distorted Images may be in JPG PNG or GIF format 9 Tip You can change the banner image used by typing a new URL in the Client Banner URL box and then clicking OK Ensure that the new URL points to an HTML file with the banner image embedded in it For a detailed example see Defaults tab under Configuring an AccountServer in Chapter 7 Storage Platform Configuration To disable
61. 8 Click OK Once complete the StorageServer Diagnostics window will log a Snapshot Restore completed successfully message 9 On the StorageServer machine open Windows Explorer paste the Restore Snapshot location into the Address bar or navigate to it and then press Enter 10 Copy the Snapshot and paste it into the desired location on your mobile storage device You can now transfer the snapshot data from the storage device or server to another machine and import the backup information to the Backup Client enabling the user to restore any all files via the Restore tab For more information please refer to the relevant Backup Client User Manual Remote Management ATTIX Y Tip You can also restore data using the SP Console s Remote Management feature See Remote Management later in this chapter Preparing a Recovery Server for a Snapshot Another option for recovery to site is to use a dedicated StorageServer acting as a Recovery StorageServer which can be made locally available to the site especially useful if the site has experienced major data loss over multiple Backup Accounts This can be done by recovering from a typical MirrorServer that hosts the same Backup Account data required for such a disaster recovery For more information and assistance with the process please contact your Attix5 vendor Remote Management ATTIX Importing HSM data To make a Backup Account s HSM data available for re
62. Backup Client verifies the Backup Account size limit on the Storage Platform before starting with the compression and or patching It is useful to flag Account limit issues before starting these possibly time consuming processes Remote Management ATTIX Enable Volume Shadow Copying to back up locked files Microsoft Volume Shadow Copy Service VSS provides a solution by creating a snapshot of the data at any given point in time without any interruption to any applications Using this option enables the backup of open or locked files N Warning Please use relevant plug ins to back up databases Use VSS to update the cache Using this option will increase the speed of the cache update process A Warning This setting will increase the load on VSS and may cause VSS to fail on servers with heavy I O like file servers resulting in cache update failures Number of Backup Restore attempts before cancelling By default the Backup Client tries to connect to the Storage Platform 4 times before cancelling the backup process It is advised to increase the number of attempts when using a slow Internet connection The backup will continue from the previous point of failure and not resend the entire backup Duration between connection retries By default if the connection is dropped the Backup Client will try to reconnect to the Storage Platform after 60 seconds This setting enables the Backup User to increase decrease the duration b
63. Backup Group These deployments can contain pre configured Backup Account Setup information For more information see Deployment Wizard later in this chapter A Warning Certain antivirus programs may result in deployment failures In such cases you may need to disable antivirus scanning for the duration of the deployment process Ej Deployment Wizard Welcome to the Deployment Wizard f N This wizard will help you create a Backup Client installer that can be preconfigured with g 4 multiple options Select the type of Backup Client installer you would like to create Desktop amp Laptop Edition C Sener Exiga Specify the target architecture G bit 664 C 32bt W Show Advanced Options 5 Reset to Defaults ATTIX Pro Load settings from a file Backup Groups ATTIX Working with Group Certificates As a Backup Administrator you may find it useful to have access to the encryption keys used by Backup Accounts You can gain access to these by requesting a Group Certificate from Attix5 and then uploading it to the Storage Platform using the SP Console i Notes f Attix5 requires a formal letter of request form a Company Director before a Group Certificate will be issued This functionality is only available to users with full SP Console Administrative rights For more information on user permissions see Chapter 9 User Access Management When you request a Group Certificate a publ
64. Connect to Backup Client 4 Inthe Connect to Backup Client dialog box that appears ensure that the correct IP Address and the Storage Platform port number display the boxes provided 5 Select the type of credentials you wish to use i Notes f If Allow SP controlled access was selected when Remote Management was enabled on the Client you will be able to use the Storage Platform credentials to connect to the Client If Allow custom access was enabled and a particular username and password were specified in the Client you need to select Use these credentials and type those credentials in the boxes provided 6 Select Remember these details to keep these connection settings configured for your next Remote Management connection 7 Click OK Summary Backup Selection Restore Logs General Information Once connected to a Backup Client Group Name 4 SP OWNERRESELLER A four tabs are displayed Account Name ACCOUNT 01 Summary Backup Selection Account Limit 1 024 MB Restore and Logs Product Name AtkixS Pro 5E Software Version V6 0 0 653 Service Pack 0 The Summary tab displays Operating System Windows P Backup Account information and TEE infonmation configuration settings a summary of the Backup Client with information ranging from the Last Backup Time 2009 12 17 06 59 16 AM Data Selected 907 39 MB Files Selected 3341 Account limit software version and Account Usage 88 7 Operating System
65. For more information on configuring Groups see Backup Groups in Chapter 6 Account Management Delete Group Click Delete Group to delete a Backup Group from the SP T Console 7 Delete Warning Deleting a Backup Group will remove all information about the Group from the SP Console SP Console interface ATTIX Group menu continued Deploy Certificate Move Refresh SP Console interface Click Deploy to access the Deployment Wizard which allows you to create a Client deployment file for the selected Backup Group For more information on creating Client deployment files see Deployment Wizard in Chapter 6 Account Management Click Certificate to access the Group Certificate dialog box that enables you to request upload modify and view certificates Click Move to move the Group between Collections For more information see Moving Groups in Chapter 6 Account Management Click Refresh to refresh the Account Management tree and the work area The Console will connect to the AccountServer retrieve the Group Data List and update all information Refresh displayed ATTIX Account menu Account Management view When an Account is selected in the Account Management view s work area the Account menu is available on the menu bar Change Account Size This option enables you to change the limit applied to the amount of data that the Account is allowed
66. Groups See Adding and deleting Groups later in this chapter Collections ATTIX Adding and deleting Collections To add a Collection 1 In the Account Management view expand the Account Management tree and select the node you wish to add the Collection to 2 On the Storage Platform or Collection menu click Add Group or Collection Alternatively click the Add button on the main toolbar or right click the node and then click Add Group or Collection in the shortcut menu that appears i Note You can add a Collection to the Storage Platform Collection or to any other Collection but you cannot add a Collection to a Group 3 Inthe Add New Group or Collection dialog box that appears select Collection 4 Inthe Name box type a display name for the Collection 22 Note The following characters are not supported in Collection names P a E lt p g T S p 66 P R T and a ie i 5 Inthe Storage Limit box enter storage limit for the Collection i Note This storage limit will affect the storage limits available to all Backup Groups and Collections added to this Collection Also setting this value to o will enable it to use the maximum storage available in its parent Collection E g If the Collection belongs to the main StorageServer Collection and it has a storage limit of 50 GB if the StorageServer Collection has other Collections or Groups and their limits add u
67. If you do not specify an encryption key a random one will be used GROUP Backup Group name Y Tips for using Environment Variables You can use Environment Variables to supply the parameters listed above Type set in the command prompt to view a list of variables you can use You can use these properties as fixed values or use templates based on the variables e g BackupClientFileName msi PREPACCOUNT Yes ACCOUNTPASSWORD USERDOMAIN You can also use a combination of variables e g BackupClientFileName msi PREPACCOUNT Yes ACCOUNTPASSWORD USERDOMAIN USERNAME The standard MSI parameters are also available A few examples are help Help information quiet Quiet mode no user interaction passive Unattended mode progress bar only W FExample To deploy the Server Edition Backup Client run the following with administrator privileges A5BPSE5 0 msi PREPACCOUNT YES SERVERIP SERVERNAME GROUP COLLECTION01 GROUP01 CREATEKEY KEY021 passive quiet Deployment Module ATTIX MSI Notes Deployment Module Attix5 Pro will use the Windows Computer Name as the Backup Account name The password and encryption keys are randomly selected during the Backup Account creation process You are advised to install a Group Certificate to the specific Groups as the encryption keys are random Without this certificate you will not be able to connect to a Backup Account to restore any data should the computer
68. MERIRESELLER 4iB4CKUP 4CCOUNTS4CCOUNTOL Backup client login request f 15 31 04 Info 4 5P OWMERRESELLER 4iB4CKUP 4CCOUNTS4ACCOUNTOL Sending client to Storagese 15 32 03 Info Activation data received 15 37 56 Info 4 5P OWMERRESELLER A BACKUP 4CCOUNTS4CCOUNTOL Backup client backup reques 15 37 56 Info 4 5P OWMERIRESELLER 4iB4CKUP 4CCOUNTSACCOUNTOL Sending client to Storagese 15 38 06 Info 4 SP O WNERIRESELLER 4 B4CKUP 4CCOoUNTSaCCOUNTOL Backup client update reques 15 38 06 Info 4 5P OWNERIRESELLER 4iB4CKUP 4CCOUNTS4ACCOUNTOL No update performed Ther 192 168 20 120 If you right click within the Diagnostics La sUrlS INTO A SP LAW AERIRESELLER AlGAIEUP ALi 15 30 19 Info 4 5P OVWNERIRESELLER A1BACKUP ACi 15 30 20 Info SELLER 41B4CKUP AC SSSI rfo z BIB ACKLIP AC email the output to a support engineer use aie se aa Copy BACKUP AC the Flush buffer to clear the current output Ua rey Woy nic Por 15 30 47 Info A 5P Oy Select 4 window or use the Filter option to filter or 15 50 47 Info A SP OW f 15 31 04 Info A 5P Ow Flush buffer 15 31 04 Info 4 SP O i Filter PACKUP ACI 15 32 03 Info ActivabiGesseee peceres 15 37 56 Info 4 SP O WMERYRESELLER A BACKUP ace 15 37 56 Info 4 5P O WMERRESELLER A BACKUP ACi 15 38 06 Info 4 5P OWMNERYRESELLER A BACKUP ACI 15 38 06 Info 4 5P C WwNERIRESELLER ABACKUP ACI output window you can Copy the information which is useful if you wish to highligh
69. NaDIINO aN ACCOUNT esiseinas aTa ERNAS OEE NEINA 117 Disabling an Account vis caseicncostevesnensedensenioespecnsasnnssatnunnssasndnasestaursaceseaxaseeteunaniasstnane 118 Upgrading an ACCOUN scninrreeriininnrnie rororo n sa EA TRINES 119 Downgrading an ACCOUN srieirinp a 120 Renaming a Backup ACCOUNT s sssssesssernrnrnrnrnrnrnrnrsrsnnnnnnnrnenrnrnnnenenennnenenennnenennnnnne 121 Chanding a User password arcs urtavcc nny wn coscniosesennigty ates dal anoesnas E cde nnin sence 122 Changing the Backup Group moving a Backup ACCOUNT scseceeeeteeeeseeeeseteesenaees 123 Changing mag mol ee gale ake gto gee ee eee ne ere ene nner en eee eee ere eee 124 Advanced CAO oranin AE atteresit stampa a divans alah nts Smead a aiele ata S 125 Remote Management sssssssrsnsnsrnsrnrnrnrnrnnnnrnrnnnrnnnnrnrnrnnnnnnrnrnnnnnnnnnnnnnnnnnnnnnnnnnn nenna 134 Connecting to a Backup Account ssssssssssssrrrnrnrnrnrnrnrnrnrnrnrnrnrnnnnsnnnnnenennnenenenennnn 135 ON EI I Veh a BAC KUO ACCOUN aaae EE E 137 Back p Cent Update S soirirans onna EEEE ETE 146 TON Ato ESS raans eE AAE OEE EE ATEA 147 Configuring Auto Updates s sssssssssssrnrsrrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnrnnnnnnenenenenenenennnennnn 148 Desktop amp Laptop Edition update Process cscsscsecseseeeeceeeeeeneaeeeecnscesersnsensenseees 148 Server Edition update process sssssssssessrsrsrererererererereronsnnnnsnnnnnnnnnnsnnnsnsnsnnnennne 148 Plug in Auto Update p
70. OF Backup Express Cancel Account Management view ATTIX 73 Account Management tree Account Management tree Account Management tree Accounts tab L va Account Management tree T Accounts tab Account Management view icon legend teon Location peseription Storage Platform Collection top level Collection Group Disabled Group Server Edition Backup Client Account Desktop amp Laptop Edition Backup Client Account For more information on configuring Backup Groups see Backup Groups later in this chapter Account Management view ATTIX Collections In the Account Management tree you can create a Collection and then move or add Backup Groups to it This is especially useful to administrators managing multiple Backup Groups that can be categorised Example A Collection can be used to manage Groups representing different categories of Backup Accounts e g departments teams resellers Backup Account types Account Management Accounts Licencing E Storage Platform Data Probected Account Mame Size El ia A SP OWNER last backup ce RESELLER A LJ DAVEE 1 00 GB 1 11 MB LJ JENNYD 1 00 GE 0 50 KE l RESELLER 6 d JOHNE 1 00 SE 305 70 MB SERVERS Total 3 3 00 GB 909 81 MB You can perform the following actions on Collections using the SP Console Add Delete Collections Configure Collection settings Add Delete Configure
71. RIF I 2210020219 ACCOUNTNAME John PC ACCOUNTPASSWORD password CREATEKEY pas ACCOUNTKEY password GROUP A SP OWNER RESELLER A BACKUP ACCOUNTS ATTIX i Note The encryption key must be 8 characters or more 3 To specify additional folders or files to be added to the MSI file when built e g the backupset xml file with a default selection click the Add Folder or Add Files button navigate to and select the items to add and then click Open Warning Files and folders added in this step will overwrite any existing files found in the installer Please be careful when using this feature as you may corrupt the Backup Client when replacing files i Notes i To add a folder to the Backup Client you must include its parent folder in this step The contents of the selected folders are added to the installer 4 Click Next to continue to the next step or Build to start the build process Step 10 of 11 Configure Backup Client wizards Advanced option 1 If you wish to specify any mandatory B Deployment Wizard i Backup Client Wizards f d l f custom fields in a separate step in The Backup Client features two wizards designed to help the user with basic F P the Backup Account Setup Wizard piper S a S I Prompt the user for the following details one per line select the Prompt the user for the Wak seston following details one per line check box and then type the names of the fields in the box provided a pe
72. Registered one Evaluation Accounts display an advertisement in the form of a banner at the bottom of the application window This banner cannot be closed by the user To upgrade an Account 1 Inthe Account Management view expand the Account Management tree and select the name of the Group to which the Account belongs In the work area ensure that the Accounts tab is selected Select the name of the Account you wish to upgrade 4 Onthe Account menu click Upgrade Alternatively click the Upgrade button on the main toolbar or right click the Account name and then click Upgrade on the shortcut menu that appears 5 Click the button on the toolbar Alternatively on the Accounts menu click Upgrade The Account status will be changed from Evaluation to Registered and a record of the change will display in the Diagnostics area 192 168 20 120 17 02 10 Info 4 5P OWNMER RESELLER BYLAPTOPS RPC From amp dmin 192 168 20 215 group UpdateUsersType 17 02 10 Info Type changed For account CAVEB in group 4 5P OWNERRESELLER BiLAPTOPRS Remote Management ATTIX Y Tip The Account status will display on the Accounts tab s Registered column Accounts Licencing Data Protected Data Protected 4 Account Mane Size eased Velkedane Registered E DAVEE 3 00 GB 1 11 ME 1 11 ME TRUE LJ JENNYD 1 00 GB 0 54 KB 1 05 KB GJ JOHNE L 00GB 908 70MB 908 70 MB Total 3 00 GB 309 651 MB 309 51 MB To change a Backup Ac
73. Report server Expiry Date Tue 29 Jun 2010 00 00 00 GMT Storage Space Unlimited AccountServer Recovery Address https 92 168 20 118 8443 Allocated To Used By Evaluation Licensed EITS em E Registered Evaluation gt 30 Days Desktop and 50000 142 4 4 o 0 Laptop hal 4 7 Done LL L 1 1 1 Nb Internet Protected Mode OFF K 00 oy Note Only people with the unique Activation Key will be able to view this page It includes your details as well as your reseller licence and configuration details AccountServer ATTIX Changing the master password To change the master password 1 Inthe Storage Platform Configuration tree click the AccountServer name 2 On the AccountServer menu point to Advanced and then click Change Master Password Alternatively right click the AccountServer name point to Advanced and then click Change Master Password 3 In the AccountServer Authentication dialog box that appears type the current password in the box provided E AccountServer Authentication Please provide a valid password for AccountServer 2650d 443 Current Password serena cancel Warning The master password is the password for the AccountServer StorageServer s and MirrorServer s Please ensure that you wish to change the password for all these servers before you continue 4 Click OK 5 Inthe Change Master Password dialog box that appears type a new password in the Password and Re type p
74. SM Reports include the Account name roll up date and the size and amount of files Licence Information on Storage Platform Backup Groups and Backup Accounts level Mirror Reports include Mirror due all mirrors done for the previous month all mirrors due for the current month and mirroring information for the current month Other Includes a range of reports from the Backup Account and group summaries to capacity roll ups and success reports Restore Provides information about all restores for the current and previous month P Tip For information on creating new categories and reports please refer to the Attix5 Pro Enterprise Reports User Manual Modifying the display settings When either the Enterprise node or a sub category is selected the Report Templates tab displays a list of reports and their properties You can select the property columns you wish to display hide using the Customize Columns dialog box Standard Reports ATTIX Report Templates Scheduled Reports Category 4 Name 4 Description Audit Audit TrailAccounts Specify Account Audit trai E Customise Columns Audit AuditTrail ccounts Audit trai Audit AuditTrailsroupsSpecify Group Audit trai Column 4 visible 4 Audit SuditTrailtsroups Audit trai Category Ta Backup Backups4ll All backup Name a Backup Backups4llSpecify Account All backup Description a Backup Backups 4llspeciryDates All backup Parameters W Backup BackupsAllS
75. Server menu point to Advanced and then click Lock StorageServer Alternatively right click the StorageServer name and then point to Advanced and click Lock StorageServer on the shortcut menu 3 Inthe Warning dialog box that appears click Yes The StorageServer will be locked and Backup Users will not be able to add Backup Accounts to it You can however unlock the server at any time thereby allowing new Accounts to be added to it To unlock the StorageServer 1 Inthe Storage Platform Configuration tree click the StorageServer name 2 On the StorageServer menu point to Advanced and then click Unlock StorageServer Alternatively right click the StorageServer name and then point to Advanced and click Unlock StorageServer on the shortcut menu 3 Inthe Info dialog box that appears click Yes Users will now be able to add new Backup Accounts to this StorageServer Starting a StorageServer clean up To start a clean up 1 Inthe Storage Platform Configuration tree click the StorageServer name 2 Onthe StorageServer menu point to Advanced and then click Start Clean up StorageServers ATTIX Restarting the StorageServer service To restart the StorageServer service 1 Inthe Storage Platform Configuration tree right click the StorageServer name point to Advanced and then click Restart Service 2 Inthe confirmation dialog box that appears click Yes StorageServers ATTIX Configure StorageServ
76. Step 5 of 6 Begin the installation To begin the installation Ready to Install Click Install Setup is now ready to begin installing Attic5 Pro Console on your computer Click Install to continue with the installation or click Back if you want to review or change any settings Step 6 of 6 Close the wizard To close the wizard TTC j a s Completing the AttixS Pro Console 1 Ensure that the Launch Storage Setup Wizard Platform Console check box is selected 2 Click Finish Setup furs irdd mataling Ate Pro Coracle on your compufer The appbcation may be launched by salectirg the core Cick Beveh to et Setup E Uaunch AtS Pro Coracle Setup Wizard ATTIX Once the Storage Platform Console is installed on a computer you can open the Graphical User Interface GUI and connect to a Storage Platform via the AccountServer or directly to a MirrorServer You can access the GUI via the Start menu Desktop or Quick Launch toolbar i Note Whether Desktop and Quick Launch shortcuts are available depends on the shortcut icons selected during the installation process see Step 4 of 6 Select additional tasks in Chapter 3 Installation Connection ATTIX Opening the GUI To open the SP Console GUI from the Start menu Navigate to Start gt All Programs gt Attix5 Pro gt Storage Platform gt Console E Internet Explorer i la Windows Contacts Gj Windows Update d Accessories
77. TTIX Filename Desktop ini Sample Music Ink Backups 4 Filename 4 Size 4 O L 200912117 07 02 39 PM El F c excel4 xls 1 KB Fl Documents and Set powerpnt ppt 12KB E L Administrator winword doc 4 KE l Templates Summary Backup Selection Restore Logs Date Size d E 2009 12 17 07 00 03 PM 5 KB E 2009 2 17 10 52 26 AM 430 KB a 200912 17 10 49 28 AM 6 EB a 2009 12 17 10 44 26 AM 3 EB x 2009 12717 10 43 50 AM SEB a 2009 2 17 10 36 08 AM SEB Message 19 02 49 Message 19 02 49 Back Message 19 02 49 Mew f Message 19 02 49 Rema Message 19 02 49 Patch Message 19 02 49 Skipp Message 19 02 49 Disk Message 19 02 49 Cache winkword doc 1 KB ful ae 0 1 i re a A TT Remote Management ATTIX Configuring a Backup Account Warning Please read through this section carefully before changing any of the settings Incorrect settings could cause serious problems or even stop the Backup Client from functioning To configure a Backup Client via Remote Management 1 Click the Options button on the main toolbar 2 In the Backup Agent Properties dialog box that appears configure the tabs as desired For more information on the tabs available see sections below 3 Click OK Backup Agent dialog box The Backup Agent dialog box provides you with Backup Client properties also available in the Backup Client s Options and Settings
78. User Manual In the Storage Platform Configuration tree click the AccountServer name On the AccountServer menu click Add Slave AccountServer Alternatively right click the AccountServer name and then click Add Slave AccountServer on the shortcut menu In the Add Slave AccountServer dialog box that appears type the server details in the boxes provided In the One Time Password box type the password provided to you during the server installation P Tip Should you forget the OTP provided during installation you can access it in the Settings xml file located in appdata Attix5 Pro SS_Service It is the first 8 characters of the lt ServerGuid gt entry I e lt ServerGuid gt 83470821 caec 482c Click OK A Slave AccountServer node will display beneath the master AccountServer node in the Storage Platform Configuration tree You can now configure the Slave AccountServer as described in Configuring Slave AccountServers later in this chapter To remove a Slave AccountServer 1 2A In the Storage Platform Configuration tree select the Slave AccountServer name On the Slave AccountServer menu click Remove Server Alternatively right click the Slave AccountServer name and then click Remove Server on the shortcut menu In the confirmation dialog box that appears click OK The server will be removed from the Storage Platform Slave AccountServer ATTIX Configuring a Slave AccountServer You can config
79. ackup Client software on a computer A Warning Certain antivirus programs may result in deployment failures In such cases you may need to disable antivirus scanning for the duration of the deployment process Creating a Backup Client deployment file To create a deployment file for a Backup Group 1 In the Account Management view expand the Storage Platform Collection in the Account Management tree 2 Right click the name of the Backup Group to which the new Backup Accounts will belong and then click Deploy 3 The Deployment Wizard will be initiated Follow the wizard steps described below to create the deployment file A custom MSI installer will be built according to your wizard selections Deployment Module ATTIX Step 1 of 11 Start the Deployment Wizard and specify the initial settings 1 Select the type of Backup Client installer that you wish to create Desktop amp Laptop Edition is selected by default E Deployment Wizard x Welcome to the Deployment Wizard oy This wizard will help you create a Backup Client installer that can be preconfigured with g tiple options 5 Select the type of Backup Client installer you would like to create Desktop amp Laptop Edition Server Edition Specify the target architecture GAbit 64 C 32bit 686 Select the brand you want to deploy attics Pro Reset to Defaults ATTIX Pro Load settings from a file Help lt Back Neat gt
80. ackup window to be exceeded functionality please refer to the Client User Manual for additional information before changing these settings Mandatory Patching tab A file is considered modified if the The Following files will be scanned for changes regardless of whether they appear to have changed since the timestamp or size changes The Backup pa Client can however be configured to E Edit patch certain files and folders regardless a of whether or not they appear to have changed since the last backup Files selected for mandatory patching display on the Client s Backup Selection tab with a green icon containing the letter M M i Note Files selected for mandatory patching can be excluded by the Backup Client user For more information please refer to the Client User Manual P Tip Mandatory Patching is especially useful in situations where files are held open by an application internally the file changed but the change is not reflected in the last modified date on the file system or in the size of the file itself To select files for mandatory patching Remote Management ATTIX 1 Click the Add file button 2 Inthe Add file dialog box that appears type the name of the file 3 Click OK to save the settings Expert tab The Expert tab contains all variable Fari iney an Moles expert understanding of the properties For the backup
81. age will be logged in the AccountServer s Diagnostics area 15 06 19 Info Activation data received The Activation Information area on the AccountServer s Summary tab will also be updated Summary Activation Information Activation Key Sbfez7bf 9f c 48ae a293 a704739f a278 Maximum Users 350 Registered To Attix5 Dey QA Expires 2020 07 02 12 00 00 AM Maximum Allocation Unlimited Report Server Expiry 2017 11 750 12 00 00 AM AccountServer ATTIX Viewing activation information To view activation information In the Storage Platform Configuration view click the Activation button on the main toolbar An online page displaying the LicenceServer activation information displays EEES Platform Details Windows Internet Explorer Pj x E https licence attis5 com wWebAccess aspsrid 8821cc04 6878 467a 8bca 9215118b6f a s x lLive Search lej ws amp RS IEEE Platform Details ai ba E dh r zs Page ik Tools ATTIX Customer Details Organisation Company sYZ Contact Jo hn Sm ith Email john smith Gc omp anyxyz c om Tel 2 7 21 0001122 Fax 2 7 21 0001123 Address Business Park State Western Cape City Stellenbosch Country FA Reseller Details Reseller ResellerA Contact Gearge Doe Email support iresellera com Tel Technical Support Licence Details Storage Platform 26500 V6 Activation Type Full Expiry Date Tue 29 Jun 2010 00 00 00 GMT
82. ageServer123 4 Ensure that the Diagnostics button is depressed in the main toolbar Diagnostics 5 Inthe Diagnostics area you ll be able to see all of the selected server s log messages in a tab dedicated to that server 9 Tips If you select to view another server s log messages it will open a new tab for that server in the Diagnostics area but the previously viewed tab will still be available To open close tabs from within the Diagnostics area Right click one of the tab headings and select the server you wish to monitor StorageServer QAHive551 5443 imi OSG IS2B FOXTROT Sending 37 backup dal las All Tabs Except This One nena nnn nnn nnn n nnn nn nnn Show Tabs For All Servers HS2B FOR TROT lt gt Client login Fre IS2B FORTROT Info String Version gal AccountServer Qahiveds 443 IS2B FOS TROT Client requested index I32B FOXTROT Index file sent 1 53 M Sstorageserver QAHiveSS1 8445 Storageserver Q4Hivess2 6443 K2B FOXTROT lt t gt Client login Fre I32E FOXTROT Info String Version StorageServer QAHivesS3 8443 IS B FOXTROT GUID 35a55d96 de0e I32B FOXTROT Restore Initiated QAHIWeSL 443 Se m See m T I I Storage Platform Configuration View ATTIX AccountServer The AccountServer is used to manage Backup Groups and to administer individual Backup Account settings It also authenticates Accounts for the backup and restore processes
83. ailable online In order to use the HSM feature you first need to enable HSM on the MirrorServer and then enable and configure how you would like it to function at Group level Below are instructions on enabling and disabling HSM on the MirrorServer See the advanced section of Roll ups tab in Chapter 6 Account Management for instructions on enabling and configuring HSM at the Group level To enable MirrorServer HSM 1 In the Storage Platform Configuration tree click the MirrorServer name and then click the Configure button on the toolbar Alternatively right click the MirrorServer name and then click Configure Click the HSM tab Select the Enable HSM on this StorageServer check box Select the format in which the HSM files should be saved Ensure that the HSM folder export and import directories are correct Click OK ao e oN For more information on Hierarchical Storage Management HSM see HSM tab later in this Chapter To disable MirrorServer HSM 1 In the Storage Platform Configuration tree click the MirrorServer name and then click the Configure button on the toolbar Alternatively right click the MirrorServer name and then click Configure Click the HSM tab Clear the Enable HSM on this StorageServer check box 4 Click OK For more information on Hierarchical Storage Management HSM see HSM tab later in this chapter MirrorServers ATTIX Managing the MirrorServer IP address
84. ame e g in a Disaster Recovery scenario To export a Restore Snapshot to a mobile storage device 1 Inthe Account Management view expand the Account Management tree and select the name of the Group to which the Client s Backup Account belongs Ensure that the Accounts tab is selected in the work area In the Accounts list select the name of the Account for which you wish to export a Restore Snapshot 4 On the Accounts menu point to Advanced and then click Export Restore Snapshot Alternatively right click the Account name point to Advanced and then click Export Restore Snapshot on the shortcut menu that appears 5 In the Snapshot recovery from Disk dialog box that appears select a backup to restore using the Backup to restore arrow 6 If the encryption key is not currently available an Encryption key box will prompt you for it i Note To enable the Console to export the Restore Snapshot upon clicking OK as described in step 8 below enter the key and then proceed to the next step Leaving this box blank will result in the Restore Snapshot being queued until the Backup Client performs its next backup 9 Tip If the key is currently available the Encryption key box will NOT be displayed and the snapshot export will be performed upon clicking OK in step 8 below 7 Click the Copy button to copy the Restore Snapshot location to the Clipboard or make a note of the Restore Snapshot location to refer to later
85. anaging the banner advert By default a banner advertisement displays at the bottom of each Desktop amp Laptop Client application when it is first opened Depending on whether the Clients Backup Account is a Registered or Evaluation Account the user may or may not be able to close the advert For more information see the Expiry tab section of Backup Groups in Chapter 6 Account Management Eal Attics Pro w6 0 0 Fie Selection Tools wiew Help Backup V O O Size Restore Find Options Automate Help a My Computer Filename EA My documents Recycle Bin Hi cir cir ca ee ce co Ero Eg Eg i co ne of ne Backup Groups ATTIX Pro 20100529 Oo MSOC ache 0100530 T Perflogs 20100531 T Program Files 20100532 ProgramData 20100533 Recovery System Volume Information Recycle Bin Users MS0Cache Windows Perflogs rnd Program Files 5 autoexec bat ProgramData gt config sys Recovery o hiberfil sys System Volume Information O pagefile sys Users O FDOXUSRS MET Windows Last backup Jul 26 2010 11 31 12 AM ATTIX Data Protection i KB i KB i KB 1 965 736 KB 2 620 984 KB 13KB ATTIX The same banner advertisement displays in the Backup dialog box after every backup by default E Backup Po Compressing and patching Connecting to service Starting backup Building selection list Total selection 570 bytes in 2 Files and Folders Starting 5
86. anagment view displays Mirrorservers by default when you open the SP Console This Help pane displays information relating to the view open in the Console SP Console interface ATTIX Activity area The Activity area displays information relating to all current connections and activities on the Storage Platform Information displayed Backups displayed in Blue Restores displayed in Fuchsia Roll ups displayed in Teal Mirrors displayed in Green Account Moves displayed in Purple Integrity Checks displayed in Red 4 Activity 4 Server 4 Group 4 Aca 8 Mirror QAHIVEMS1 8443 Hive Group2 admin 192 168 20 126 FEC 8 Mirror QAHiveSS1 8443 Hive Group2 FEC Restore QAHiveSS1 8443 Hive Group Cancel Task Activity related buttons are available on a small Activity toolbar alaaa gue amp 9 Tips You can click the Show All button if all activities are not displayed Columns can be sorted by clicking on the column headers You can filter activities to only display a particular Backup Group s Use the Filter by Group button on the toolbar see below While a process is being performed a progress bar displays You can right click the progress bar and then click Cancel to stop the process SP Console interface You can view hide information by selecting or deselecting the following Activity buttons Activity Area Description
87. another text application such as Notepad Save As button Click the Save As button to save a text version of the Versions tab contents SP Console interface ATTIX Help menu continued Manage Updates After you have manually updated the AccountServer you can use the Manage Updates option to update associated StorageServers and MirrorServers from the SP Console G Notes Slave ASs and shared MirrorServers cannot be selected for updating However if a single SS MS is selected for updating all Slave AccountServers StorageServers MirrorServers on the same server will be updated Only StorageServers and MirrorServers installed via the Storage Platform installer can be updated using this feature Only MirrorServers that are mirrored to using the admin account can be updated using this feature 39 Click Manage Updates to launch the Storage Platform Version Report in a web browser i Note You may encounter a certificate error before reaching the report If you do ignore it and continue to the website The report details the latest version of the Storage Platform that is available the version of the AccountServer that you manually updated as well as the versions of all the StorageServers and MirrorServers linked to the AccountServer It provides the option to update each component that is not on the latest version The report also supplies a range of other information such as the components IP and p
88. are multiple copies of the same file they will all contribute to the final size If a file is patched the new uncompressed file size resulting size is used Saving Saving due to compression patching and Account level de duplication It is the difference between Data Protected all backups and On Disk Saving Saving as a percentage of Data Protected all backups i e Saving Data Protected all backups 100 On Disk The amount of disk space used to store all backups on the StorageServer excluding index files This is generally less than the Data Protected columns due to compression patching and SIS Account Usage The percentage of the Backup Account being used Backups amp Roll ups The number of backups and roll ups that are available to restore from Last Backup The date and time at which the last backup started Create Date The date on which the Account was created Active The Backup Account is either active or disabled Overlimit The amount of data that the Backup Client attempted to back up If the amount of data is within the allowed overspill the backup will be successful otherwise it will fail StorageServer The IP address of the StorageServer to which the Account backs up Client Version The version of the Backup Client associated with the Account Plug ins Lists the plug ins installed on the Backup Client Depending on the settings the plug ins will either appear as a
89. assword boxes 6 Click OK E Change Master Password Please enter the new password twice Password ea Re enter password peee K AccountServer ATTIX Restarting the AccountServer service To restart the AccountServer service 1 Inthe Storage Platform Configuration tree right click the AccountServer name point to Advanced and then click Restart Service 2 Inthe confirmation dialog box that appears click Yes AccountServer ATTIX Slave AccountServer The AccountServer database information is periodically sent to the Slave AccountServer and a copy is made A Backup Client will always try to connect to the master AccountServer initially but in the event of the master being unavailable it will connect to the slave for authentication You can install a Slave AccountServer using the Storage Platform Installation Wizard for more information please refer to the Storage Platform User Manual Using the SP Console you can connect to and perform the following Slave AccountServer actions Add Remove the server Configure the server Rename the server Back up Restore the server database Restart the Slave AccountServer Service Slave AccountServer ATTIX Adding and removing Slave AccountServers To add to a Slave AccountServer 1 6 Install the Slave AccountServer using the Storage Platform Installation Wizard For more information please refer to the Storage Platform
90. at the directories specified for HSM have enough space to accommodate your archive data StorageServers ATTIX B Configure StorageServer B Bindings tab Resoescsecssooostoood Any changes made to the bindings will only be applied when the service restarts Bind TIF Address On a multi homed system a server with multiple IP addresses you can select which IP address the StorageServer should bind to i Note This setting will only be enabled if multiple IP addresses are available The list above is empty as there is only one IP available for binding Access often used reports To access often used StorageServer reports 1 Inthe Storage Platform Configuration tree right click the StorageServer name 2 Point to Reports and then select the report that you want to access StorageServers ATTIX MirrorServers In some backup environments you may wish to increase redundancy by sending a copy of StorageServer data to another server The duplicate server could be used as a replacement if your primary StorageServer goes down for any reason Attix5 Pro allows you to set up and maintain a copy of StorageServer data on another server called a MirrorServer An Attix5 Pro MirrorServer can be set up onsite or at a separate location You can then configure the StorageServer to send a copy of all backups to it either once a day or at specified intervals This is especially useful for back
91. b Note this must be the actual MirrorServer Specify the Source directory on StorageServer machine and click Start The Storage Platform will transfer the data to the correct locations and notify you when the transfer is complete i Note Remember to enable mirroring again on the main StorageServer in the MirrorTo tab once the Mirror Catch up is complete Immediate Actions Use the Mirror Now button to initiate the mirroring process Progress is displayed in the Activity area Use the Restore Mirror button to restore files from the MirrorServer A Warning Please read the instructions carefully before initiating a Mirror restore Mirror throttle tab Mirror To Mirror Throtte Mirror From HSM Bindings The Mirror Throttle tab enables you to Fo F r if d limits fin kilob d th ill b d whi di specify bandwidth usage speed limits by a a ringette a a a determined by the schedule specified in the Schedule section below creating a mirror throttle schedule Mirrored Bec des im fo 4s data will then only be transferred at the H f es fume Jo ies mts fo H kejs Bis fo H keys r Schedule specified speed limits during each interval i Note This tab is only available if the Interval feo gt minutes TEn 7 J y 4 a a w A U Go G a MirrorServer is configured to mirror ond ATATANNNNNANNN n to another MirrorServer See Adding w eee removin and renamin wednesday SRERBERE RRS RACE g g e Se
92. bled 4 Type 4 Updates 4 5P OWNER 100 00 GB 20 1 TRUE TRUE Reg Default Total 1 100 00 GB L Account Management Storage Platform Configuration Reports User Access Management ajelajaj saj Blg Current Activity 4 4 Activity 4 StorageServer 4 Group 4 Account 4 Progress 4 Description 4 Backups 0 Restores 0 Roll ups 0 Mirrors 0 Account Moves 0 Integrity Checks 0 Other S Connected to 192 168 20 216 Logged on as Admin If there are any Collections or Backup Groups already amen MEPEIEmET created on the AccountServer they will display in the Storage Platform E A 5P OWNER El i RESELLER 4 BACKUP ACCOUNTS i RESELLER B Account Management tree under the Storage Platform node An SP Console user with the correct permissions can configure the Storage Platform create and configure Collections and Backup Groups and manage any Backup Accounts that already exist on the Storage Platform i Note T he configuration options available depend on your user access rights As an Admin user you have full access rights For a detailed description of the rights available see Chapter 9 User Access Management How to set up an SP Console ATTIX As every Backup Account needs to belong to a Backup Group you need to add at least one Backup Group to the SP Console For more information see Adding and deleting Groups in Chapter 6 Account Manageme
93. box Admin tab Group Storage Limit GB The Group Storage Limit is the total Admin Notification Expiry Roll ups Messages Updates Profiling Licences Permissions amount in GB that can be allocated to od bua Group Storage Limit GB p Mirroring Backup Accounts in this Group 10 2 F Miror Group Allowed Storage Overspill Warning Ensure that mirroring is enabled for the StorageServer S before enabling mirroring For the group Warning e You wil l not be Default Account Size GB pees able to add users when this g g Account Create Key limit has been reached es StorageServer IP Address 192 168 20 191 8443 Ei SIS Behaviour Allowed Storage Overspill TE This setting enables you to specify a percentage of the Backup Account limit that Accounts in the Group may exceed during the backup process This ensures that the backup is completed successfully even if the backup selection is too large Backup Accounts exceeding the Account limit will be flagged and you can enable Over Limit Notification to inform the user in the Backup log You can also specify that Over Limit Notifications be emailed to the Backup Administrator For more information see Notification tab later in this chapter Backup Groups ATTIX Default Account Size GB Use this box to specify the default Backup Account size limit for all new Backup Accounts Account Create Ke
94. ccount name The Deployment Wizard supports all variables that can be found by typing set in the Command Prompt 3 If necessary specify proxy settings in the boxes provided 4 Click Next to continue to the next step or Build to start the build process Deployment Module ATTIX Step 3 of 11 Configure backup scheduling 1 Specify a time for the daily automated B Deployment wizard x Backup Scheduling i oS l E backup The default backup time is ae any taraa pana aeaa apka aaa te 19h00 E a When backups have been skipped do the following Wam the user after 4 days when online A Warning Automatic backups can be disabled but the end P a oan cole Do not display any waming user will then have to manually initiate backups which is not recommended ra 2 Desktop amp Laptop Edition Backup ATTIXPro Clients can warn the user if backups were skipped by displaying a popup message whenever a network connection is detected Select what action the Backup Client should take if a backup is skipped Warn the user after 4 days when online is the default selection to accommodate offline periods that typically occur during weekends 3 Click Next to continue to the next step or Build to start the build process Step 4 of 11 Define default selection filters 1 Use the Add and Remove buttons to specify the default selection filters that E 7 will be available in the Backup Client
95. ccountServer node On the AccountServer menu click Configure Alternatively click the Configure button on the toolbar or right click the AccountServer node and then click Configure on the shortcut menu that appears In the Configure AccountServer dialog box that appears ensure that the Defaults tab is selected In the Default client banner URL box replace the default URL with your new banner s URL Click the Test URL button to test the path Click OK Note The URL will now be the default URL for all Backup Accounts on the Storage Platform belonging to Groups that are configured to use the Storage Platform s default Client Banner URL see Expiry tab under Configure Group dialog box in Chapter 6 Account Management You can specify that Backup Accounts belonging to a particular Backup Group use a different banner image by following the instructions below Backup Groups ATTIX To change the banner for all Backup Accounts belonging to a particular Backup Group 1 Upload your new banner image to a web server create an HTML file with the banner image embedded in it and make a note of its URL For a detailed example see Defaults tab under Configuring an AccountServer in Chapter 7 Storage Platform Configuration i Notes Please note that your new banner image needs to be exactly 468px wide and 60px high Deviation from these dimensions will result in the image being distorted Images may be in JPG PNG
96. changed Changed Total disk restorable size data data usage 1 200 GB 50 GB 200 GB o GB 50 GB 2 200 GB 50 GB 192 GB 8 GB 50 GB 3 200 GB 50 GB 192 GB 8 GB 50 GB 4 200 GB 50 GB 192 GB 8 GB 50 GB 5 200 GB 50 GB 192 GB 8 GB 50 GB 6 200 GB 50 GB 192 GB 8 GB 50 GB F 200 GB 50 GB 192 GB 8 GB 50 GB 8 200 GB 50 GB 192 GB 8 GB 50 GB 9 200 GB 50 GB 192 GB 8 GB 50 GB 10 200 GB 50 GB 192 GB 8 GB 50 GB 11 200 GB 50 GB 192 GB 8 GB 50 GB 12 200 GB 50 GB 192 GB 8 GB 50 GB Totals 2 4 TB 600 GB 2 312 TB 88 GB 600 GB 25 Backup Groups ATTIX To specify the number of roll ups to keep online 1 Ensure that Keep x rollups online is selected 2 Type the number of roll ups in the box provided 3 Ensure that the roll up schedule and retention values are correct by reviewing the Roll up Summary that displays below the Roll up retention area 4 Click OK A ai If you select Keep all roll ups online the Storage Platform will eventually run out of disk space NEVER delete any files including Roll ups from the Storage Platform s StorageVolume folders The Storage Platform will automatically do maintenance on these folders when needed Manually deleting files will lead to data loss Advanced Options Hierarchical Storage Management HSM ays Backup References By clicking the Show Advanced MirrorServer Roll up retention if mirroring is enabled Options button you can access the p q Hierarchical Storage Management Keep 1 r
97. chedule by clicking in the desired Schedule interval boxes Tip The Clear button will clear the PAA Mirror To Mirror Throttle Mirror From HSM Bindings M i rror F rom ta b Allow other StorageServers to mirror to this StorageServer using 7 Master Password MV Mirror Accounts You may configure the StorageServer to ee Allow mirroring From receive mirror data from other Mirror Account add WED2 StorageServers YEBO edt Delete To enable other StorageServers to mirror to this one 1 Select the login credentials to be rer allowed Master Password and or Source directory on MirrorServer machine Mirror Account s 2 If you select the Mirror Accounts check box you can use the Add Edit and Delete buttons to create and manage a list of Accounts in the Mirror Account list All accounts in this list will be allowed to mirror to this StorageServer 3 Click OK P Tip Every night at midnight a log file is created which logs the total usage for each mirror client This file is located in the Logs directory in the directory in which the Storage Platform is installed and is called MIRRORTOTALS lt date gt LOG StorageServers ATTIX HSM tab HSM Hierarchical Storage Management in Attix5 Pro enables you to move roll ups Mirror To Mirror Throttle Mirror From HSM Bindings Feccoscocococeccsccscceosccsecseococcecsoccossocoseccccceccscceocsocessoocoosocsssee before
98. ck the Account name and then click Disable on the shortcut menu that appears The Account will be disabled and a message logged in the Diagnostics area a 192 168 20 120 15 52 25 Info 1 Account disabled in group 4 5P OWNER RESELLER BILG4PTOPRS 15 52 34 Info 4 5P OWMERRESELLER BYLAPTOPS RPC From Adming 19 168 20 215 group UpdateUsersEnabled The user of this Backup Account will no longer be able to back up to the Storage Platform but you can enable the Account again at any time to allow further backups For more information see Enabling an Account above Y Tip Disabled Accounts are greyed out on the Accounts tab Accounts Licencing Data Protected Data Probecked Mast backup Call backups LJ DAVEE 3 00 GE 1 11 ME 1 11 ME LJ JENNYD 1 00 GE 0 54 KE 1 05 KB CJ JOHNE 1 00 6 308 70 MB 305 70 ME Total 3 309 51 MB 309 51 MB Accounk Wane Size 7 00 GB Remote Management ATTIX Upgrading an Account Using the SP Console you can upgrade an Account to change its status from Evaluation to Registered i Note f In cases where Backup Accounts have been created within Evaluation Groups they will automatically be created as Evaluation Accounts If the Group is later upgraded to Registered its Accounts will remain Evaluation Accounts until manually upgraded as described below Once an Account is registered it is advised to move it out of the Evaluation Group and into a
99. continue click Next If you would like to select a different folder click Browse C Program Files Attic5 Pro Console At least 76 7 MB of free disk space is required chak Nees Conca Step 3 of 6 Select a Start menu folder To select the Start menu location Either accept the default location by clicking Next Or click the Browse button specify a different location and then click Next Tip If you do not wish to add an SP Console menu item to the Start Menu select the Don t create a Start Menu folder check box at the bottom of the wizard screen ie Setup Attix5 Pro Console 15 xj Select Start Menu Folder Where should Setup place the program s shortcuts Ai Setup will create the program s shortcuts in the following Start Menu folder To continue click Next If you would like to select a different folder click Browse J Dont create a Start Menu folder Setup Wizard ATTIX Step 4 of 6 Select additional tasks To create additional icons 18 Setup Attix5 Pro Console ioj xi Select Additional Tasks iy 1 Select the icons to be created The Which additional tasks should be performed CY following options are available Select the addtional tasks you would lice Setup to perform while instaling Atic5 Pro Console then click Next Desktop icon aa Quick Launch icon M Create a desktop icon i IV Create a Quick Launch icon 2 Click Next to continue
100. copy the untarred files and folders to the Clipboard 5 Paste the HSM data GUID folder name into the StorageServer s HSM Import folder v The Import folder location is defined on the HSM tab of the Configure StorageServer dialog box See HSM tab in Chapter 7 Storage Platform Configuration If importing V5 HSM data you need to recreate the V5 Import folder structure as follows Import HSM GroupName AccountName Roll up folder E g Import HSM GroupName AccountName 20090131235959 To import multiple HSM archives paste the HSM data GUID folder name for each archive that you want to import into the StorageServer s HSM Import folder If you are informed that the folder already exists and asked whether you want to merge the folders click Yes The HSM data should now be available for restore from the Backup Client Remote Management ATTIX Initiating Scheduling Integrity Checks You can do an Integrity Check on a specific Backup Account which is useful if you suspect that the data may be corrupt on the Storage Platform During each monthly roll up should any data be corrupt an automatic Integrity Check will occur to fix or retransmit corrupt data amp v Warning An Integrity Check may take some time to complete and may result in high processor usage Tip You can monitor the progress of an Integrity Check in the StorageServer Diagnostics window at the bottom of the screen You can initiate
101. count s status from Registered to Evaluation you need to Downgrade the Account Downgrading an Account Using the SP Console you can downgrade an Account to change its status from Registered to Evaluation To downgrade an Account 1 In the Account Management view expand the Account Management tree and select the name of the Group to which the Account belongs Ensure that the Accounts tab is selected Select the name of the Account you wish to downgrade 4 Click the Downgrade button on the toolbar Alternatively on the Accounts menu click Downgrade The Backup Account status will be changed from Registered to Evaluation and a record of the change displays in the Diagnostics area oo 192 168 20 120 17 09 39 Info 4 5P OWMERRESELLER BYLAPTOPS RFP From Adming i9 168 20 215 group UpdateUsersType 17 09 39 Info Type changed for account DAVEB in grour 4 SP OWNERIRESELLER BILGPTOPS Remote Management ATTIX The Account status will display on the Accounts tab s Registered column Accounts Licencing Data Protected Data Probecked Hast backup Call backups E DAVEE 3 00 GB 1 11 ME 1 11 ME FALSE LJ JENNYD 1 00 GE 0 54 KE 1 05 KE TRUE GJ JOHNE 1 00 6 308 70 MB 908 70 ME TRUE Registered 4 Total 3 00 GB 309 51 MB 309 51 MB Tips v If you do not see the Registered column on the Accounts tab click Customise Columns on the View menu or click the Columns button on the main
102. d Limits Global Filters On the Performance and Limits tab Processor Usage amp Disk Access IF i f deterioration during the backu this effect b you can change the processor usage disk Tacs sage erence eco e a E Processor Usage 1 access and data transfer limits High Disk Access r Ig Processor Usage and Disk Access The Backup Client uses a fair portion of the available processor power to patch compress and encrypt files during the backup process If the computer is being used at the same time the user may experience some performance deterioration You can lessen this effect by lowering the Client s processor usage and disk access Remote Management r Limits This section allows you to manipulate the data transfer during the backup process if you have to limit the transfer in any way Restrict size of each backup MB 10 m 7 Gycle bad Up process until all selected data has been transferred The backup process will be repeated until the complete backup has been transferred to the Storage Platform ATTIX To lower the Backup Client processor usage Move the Processor Usage slider to the left a Warning If the highest Processor Usage setting is used it will affect server performance during the backup To lower the Backup Client disk access Move the Disk Access slider to the left 9 Tip The process will take longer if this setting is lowered but other dis
103. data For technical support please contact your software provider Product overview The Attix5 Pro Storage Platform Console is a management tool that enables you to manage the Storage Platform and all the elements within the larger backup environment The Attix5 Pro storage solution the Storage Platform and the Storage Platform Console are explained in more detail below Storage solution Within an Attix5 Pro storage solution setup Backup Clients Desktop amp Laptop DL and or Server Edition SE connect and back up data to the Storage Platform The following diagram illustrates a common scenario Files and folders stored on one or more machines running SE or DL can be Client Storage Platform backed up to a Storage Platform over an Internet connection or within a Local Area Network In the event of data loss or corruption on the server data can be retrieved from the Storage Platform and restored to the original or another Client in just a few easy steps Introduction Product overview Storage Platform An Attix5 Pro Storage Platform SP consists of an AccountServer AS connected to one or more StorageServer s SS The AccountServer handles user authentication and Backup Group management The StorageServer is the file storage location for Clients encrypted data Storage Platform AccountServer StorageServer Storage Platform Console The diagram on the left represents a common scena
104. di Administrative Tools O AttixS Pro di Storage Platform Administrator Documents Computer Network Control Panel Administrative Tools b Help and Support Run Windows Security start Search Ea Opening the GUI To open the SP Console GUI from the desktop Double click the Storage Platform Console icon Storage Platform Console To open the SP Console GUI from the Quick Launch toolbar Click the SP Console Quick launch button on the Quick Launch toolbar fystart 3 elal ATTIX Opening the GUI ATTIX Connecting to a Storage Platform You can use the SP Console to connect to the Storage Platform via the AccountServer This ensures that you have access to all the rights and permissions assigned to your Access user role For more information see Chapter 9 User Access Management To connect to a Storage Platform for the first time 1 When opening the SP Console for the first time an Add AccountServer dialog box appears enabling you to add the details of the AccountServer to connect to Type the necessary information in the boxes provided 2 Select the Save Password check box if you wish the SP Console to pre populate the Password box for future connections 3 Click Save and Connect to save the connection details for future use and connect to the AccountServer EETCE s Name of entry optional AccountServerABC IP Address or DNS Marne
105. dialog box that appears click Yes The Diagnostics area will log the progress of the backup ending with Info Backed up recovery information to StorageServer at lt IP address gt if successful AccountServer ATTIX Database restores To restore the AccountServer database 1 Inthe Storage Platform Configuration tree click the AccountServer name 2 Click the Restore DB button on the toolbar Alternatively right click the AccountServer name and then click Restore Database i Note All existing data in the AccountServer database will be overwritten by the restore The backed up database will be recovered from the StorageServer Thereafter the AccountServer will restart itself to refresh all settings AccountServer ATTIX Advanced actions You can perform advanced actions from the menu bar or by right clicking the AccountServer node in the Storage Platform Configuration tree pointing to Advanced in the shortcut menu and then clicking an action menu item Updating licence information To update the AccountServer s licence information 1 Inthe Storage Platform Configuration tree click the AccountServer name 2 On the AccountServer menu point to Advanced and then click Update Licence Info Alternatively right click the AccountServer name point to Advanced and then click Update Licence Info The SP Console will connect to the LicenceServer and retrieve the latest activation data The following mess
106. dialog box that appears type a new display name in the Name of entry box and then click OK E Rename AccountServer Name of entry foptionall 45 RESELLER 4 IP Address or DNS Mame 26509 Port 443 Cancel Adding a Slave AccountServer You can install an additional AccountServer to act as a slave to the master AccountServer and then add a connection to it in the SP Console For more information see AccountServer later in this chapter For more information on installing a Slave AccountServer please refer to the Storage Platform User Manual and then see Slave AccountServer later in this chapter i Note The Slave AccountServer option must be enabled on the LicenceServer with the correct Activation Key AccountServer ATTIX Backing up restoring an AccountServer database You can back up the AccountServer database manually or schedule automatic backups at particular times and you can restore the database at any time See below for details i Note By default the ReportServer database is not backed up with the AccountServer database For information on how to back up the ReportServer database with the AS database see Backing up a ReportServer database in Chapter 8 Reports Automated backups The AccountServer database which contains the Backup Group and User tables is automatically backed up to the StorageServer every 60 minutes This automated process enables you to rest
107. e a More Y Group Permissions B Delete Group a Certificate gt Refresh For more information see Deployment Wizard in Chapter 6 Account Management How to set up an SP Console ATTIX After completing the Deployment Wizard an MSI file will be created This file can be used to install the Attix5 Pro Client application create a Backup Account and initiate the first backup i Note For more information on installing the Backup Client application and creating Backup Accounts please refer to the relevant User Guide Attix5 Pro Desktop amp Laptop User Guide or Attix5 Pro Server Edition User Guide Once the new Backup Account is created via the Backup Client the Account name will display on the Accounts tab in the Account Management view and users with the correct permissions will be able to manage those Backup Accounts Account Management Accounts Licencing E Storage Platform 4 5P OWNER RESELLER 4 FP accOoUNTOL 1 00 GE B BACKUP ACCOUNTS Total 1 1 00 SE RESELLER B i Note If a new Account is added while you are working on the Accounts tab you may need to refresh the tab to view the latest list To do this click the Refresh button on the toolbar Step 5 Start managing the backup environment To manage the backup environment 1 Depending on the type of management to be performed click the relevant view button in Storage Platform Configura
108. e above There are 3 files in the Backup Group s folder groupcert csr groupcert key groupcertsigned crt Zip the groupcert csr file and email it to activate attix5 com In the message body mention that this is a re activation of an existing groupcert A new groupcertsigned crt file will be sent back zipped Unzip the new file and replace the existing one Open the SP Console right click on the Backup Group in the Account Management tree and then click Certificate Click Upload Group Certificate and supply the passphrase The re activated certificate will be uploaded and you can then view any encryption keys captured before the certificate expired A Warning When an existing Group Certificate has expired do not request a new one Please zip the contents of the certificate folder and send it to activate attix5 com with a request that it be renewed If you request a new group certificate the current encryption keys will be lost After requesting a new group certificate new key pairs are created that will not match the current groupcert loaded on the Storage Platform and the key capture will not work In such an event you need to delete the current groupcert on the AccountServer Backup Groups ATTIX To delete the Group Certificate on the AccountServer 1 Inthe Account Management tree select the Group name 2 On the Group menu click Certificate Alternatively right click the Group name and then cl
109. e Add button r Receive Catch up In the Mirror Account dialog box Source directory on MirrorServer machine that appears type the Mirror Account name and password in the boxes provided 4 Click OK P Tip Every night at midnight a log file is created which logs the total usage for each mirror client This file is located in the Logs directory in the directory in which the Storage Platform is installed and is called MIRRORTOTALS lt date gt LOG MirrorServers ATTIX HSM tab Mirror To Mirror From HSM Bindings HSM Hierarchical Storage Management in 5 V Enable HSM on this StorageServer Attix5 Pro enables you to move roll ups HSM Format Directory before they are deleted For more information ae ie r olders on roll up S see Co n fi guri n g Grou p Setti n g S HSM Export directory on StorageServer machine C Documents and Settings 4ll Users Application Data AttixS Pro SS_Service Export HSM 1n Chapter 6 p Account Management HSM Import directory on StorageServer machine C Documents and Settings All Users Application DatalAttixS Pro SS_Service Import HSM P Tip Roll ups can be archived to a location separate to the Storage Platform and then moved back to the live Storage Platform at any stage if data has to be recovered from a backup set that is no longer available Bindings tab 7 Mirror To Mirror From HSM Bindings om multi homed system a Serve
110. e Group will be updated when the next backup is initiated Backup Groups ATTIX Exporting the list of Accounts You can generate a CSV file of all Backup Accounts belonging to a Backup Group This file can then be opened in a spreadsheet editor To export a list of all Backup Accounts belonging to a Backup Group 1 In the Account Management view expand the Account Management tree and select the name of the Group to which the Accounts belong 2 On the Tools menu click Export CSV Alternatively click the Export to CSV button on the main toolbar 3 In the Choose export location dialog box that appears type a name for the CSV file in the Name box or accept the default name provided 4 Use the Save in folder drop down list and if necessary the Browse for other folders function to select a location in which to save the file or accept the default location 5 Click Save A CSV file containing a list of all the Backup Accounts in the Group will be saved to the specified location and can be opened in any spreadsheet program W Example Gf MANUAL csv Account Usage Archives Last B Date Create Date E 1024 0 0 N A 2009 07 14 1024 o 0 1 2009 07 14 13 21 2009 07 14 182 2009 07 13 10 15 2009 07 10 0 155189074 216 2009 07 10 18 09 2009 07 10 Backup Groups ATTIX Creating Backup Client deployments You can create Backup Client deployments to enable users to create Backup Accounts belonging to a particular
111. e is made available and the Desktop amp Laptop Client will download and install the update automatically Server Edition update process Server Edition Backup Clients from version 4 1 onwards can be updated to the latest version automatically i Note You need to update the Server Edition Backup Clients to v4 4 in order to use the Remote Management functionality available in the v4 4 Storage Platform Console To manually update SE Backup Clients and their plug ins 1 Close the Backup Client application interface and the SE system tray icon 2 Run the SE Installer Deployment Module ATTIX i Note The SE Installer retrieves the install location from the backup service and cannot be changed as you are upgrading an existing SE Client 3 On the Welcome screen click Next On the Ready to install Attix5 Pro SE screen that appears click Install 5 Ifthe Attix5 Pro SE service is running a Files in Use wizard screen will appear Click OK to have the installer stop the service update the software and then restart the service If the SE service is not running at the point of update the installer will update the software and start the service thereafter automatically 6 On the Completion screen that displays Launch Backup Client SE is selected by default Clear the check box if you do not wish to do so 7 If you have the plug in installer file in the same directory as the new Backup Client installer file a Launch Plug
112. e ners en nies C Optimisation Nre listing them on separate lines E iaa eae mes m i Note The supplied values are _ATTIX Pro stored in the AccountServer _te_ an coa database and can be viewed in the SP Console 2 To simplify the Backup Client wizards for the end user you can remove optional steps from them 3 Click Next to continue to the next step or Build to start the build process Deployment Module ATTIX Step 11 of 11 Build 1 Select whether to download the latest Backup Client from the Storage Platform i Prd Note If this check box is not selected the Deployment Wizard will use the Backup Client that it currently has If it does not have a Backup Client the wizard will download it from the Storage Platform regardless of whether the check box is selected or not D Deployment Wizard Complete generate the instal Deployment If you are satisfied with the settings on the previous pages you can finish this wizard and g Te ler L ATTIX Pro This wizard will generate a DL installer with the following settings SP address 192 168 20 215 Backup Group A SP OWNER RESELLER A BACKUP ACCOUNTS Account create True JRE Included M Download the latest Backup Client Click Build to generate the installer Save settings to a file 2 Confirm all the settings and then click Build to start the build process 3 The Deployment Wizard will prompt you for
113. each Backup Account created one licence is assigned and the number of remaining licences available for use displays in the Remaining column Accounts Licencing Licence 4 Total 4 Assigned 4 Remaining Desktop and Laptop Web Access How to set up an SP Console ATTIX Step 4 Deploy an MSI installer file To deploy an MSI file 1 In the Account Management view expand the Storage Platform node in the Account Management tree 2 Right click the name of the Backup Group to which the new user s should belong and then click Deploy The Deployment Wizard will launch 3 Select the type of Backup Client installation to create select the folder in which to save the installation click Next and then complete the Deployment Wizard Ej Deployment Module Welcome to the Deployment izad This wizard will help you to create a single backup client installation file that can be preconfigured with multiple options Select the type of backup client installation you would like to create f Desktop amp Laptop Edition C Server Edition Select the folder where the created installation will be saved ICAU sere 4dministrator Desktop Browse W Showy Advanced Options a ATTIX Pro Reset to Defaults Load settings from a file Help lt Back Bud Cancel Account Management Sccour E Storage Platform O a 4 SP OWNER RESELLER A BACKUP ACCOUNTS ia RESELLERE Configur
114. edules please refer to the relevant ae Backup Client User Manual nig Time fiz Sh f Warning You are advised not to disable automatic backups as you will then have to manually initiate all backups Disk Usage tab You can use the Disk Usage tab to change the Temp folder location and the number of days that files are to be kept in the cache Working Folders If there is limited space on the drive where ore a l 4 Account Security Backup Schedule Disk Usage Performance and Limits Global Filters the Backup Client is installed you can EEE You can move the Temporary folders to another location if there is limited space available on the drive move Temp folder which 1S used as a adioa pagers installed Please note that the Cache Logs and Database Folders can be Note Always keep these folders on the same drive volume temporary workspace for backups and sc restores to another location ee Changed Files are compared to the previous version to only transmit patches The longer files are kept in the cache the better the chance of transmitting patches instead of Full copies 1 Note Cache Logs and Days to keep files in Cache 14 AE Database folders can be moved using the Expert tab A Warnings The Cache and Temp folders must reside on the same drive volume If the database or any of the folders are stored on a network share please ensure that the Backup Service
115. eeneneneeneneunenenseneesenenennenss 18 Opening the GULI ics nasosinahcgeninn vasssurnnnaasmenensansesinnaancnensainnsseeonansectananabignsnnaiaeennansomanests 19 Connecting to a Storage Platform sesssssssrenssssnnrensennnnrenrnrnnnnennnrnnnnennnrnennennnrnennenrnne 21 connecting toa MNFOrSGIVOF wectcicencccsesietscea caters toatetecadun nine wueiaeesamec anea 22 Chapter 5 Graphical User Interface GUL cscsssscseenenceesseeeeneneeeeneesenenennenes 24 9P Console MTT LS cic td ite a receipes cave EENE ae tania UNE 24 WICWY SCICCTOR scsi sitees ets E E nase eae esate cid deserves eens ices nddenovarepeiecmerss 25 SP GONSOIG VIEWS anes cica canter say anctay nade p tate canes ie camara ila wenaseteiatewoceeannauesjaueatiesaneesicataseucsen 25 Menu bar and toolbar buttons s sesssesssenssensnsnnnsnnnnnnnnnnnsnnnsnnnnnsnsnsnenenenenenenenenenenns 26 Work AI A vxcanneancaneniavt wcsastonnsadcisanssnseancsieauund auaneusnadtanaurdaearaneigeasrsttaxansnaeieneos eusavceati 63 Prodat ICID a svoentetnssenseavaectiasceueuraleyeacascneusuntwansinariaies ues ire E E 64 PAC UIE RG Aes accented xe te vac E bathers ues cenit nel an T E NE E enue aad caravan nde NETESE 65 Daro SECS 20 hs rates atic sare anensna cabs aucteandsncencsasiceutueeune E 67 lO S e E E E E E E EE innate 67 Chapter 6 Account Management s sssssss22u222u225225 2 2 5s 2 69 Account Management VIEW cssciissrsiinnsnien sia ana EE 69 CASCOS sage a cess E
116. eing deployed D Deployment Wizard Custom Backup Client Settings list of predefined Backup Client settings that will be built into the Backup Client as ults ue Waming Advanced features use with caution L ATTIX Pro Custom Backup Client settings name value stored in a5backup properties log includedate true A attix5 log debug true Custom MSI installer properties name value PREPACCOUNT YES SERVERIP 192 168 20 215 ACCOUNTNAME John PC ACCOUNTPASSWORD password gi Add these files and folders to the Backup Client installation folder G backupset xml a Add Folder pao ck ners as cea Example To pre configure the Backup Client so that backup and restore logs include the date and the service log includes debug messages type the following in the Custom Backup Client settings box log includedate true attix5 log debug true In the Custom MSI installer properties box if you wish to add properties to the MSI file type each property on a new line T Example To pre configure the MSI properties so that the Backup Client installs with the AccountServer IP 192 168 20 215 the Backup Account name John PC the Backup Account password password the Backup Group create key pas the encryption key password and the Backup Group A SP OWNER RESELLER A BACKUP ACCOUNTS type the following in the Add these properties box PREPACCOUNT YES SERVE
117. emailed to one or more specified email addresses automatically notifying the recipient s of certain activities on the Storage Platform Overview Report This report enables you to receive an overview of all activities on the Storage Platform Information includes Account Information Backup Status Mirror Status and Usage Status Any Backup Account issues will also be highlighted in the report Licence Report This CSV file reports on all licences allocated in the Storage Platform sorted by Group StorageServer Disk Space Report This report will give you an indication of how much hard disk space is used and available on the StorageServer Mirror Report This is a notification message that will be sent to you after mirroring was completed successfully Information includes the mirror duration the number of Backup Accounts mirrored and the amount of data that was transferred Storage Platform Expiry Report You can configure this to notify you a certain number of days before the Storage Platform expires Group Expiry Report This is a notification message that will be sent to you before any of the Storage Platform Groups expire StorageServer Down Report This is a notification message that will be sent to you when the AccountServer cannot communicate with the StorageServer Before you can enable these reports you must supply valid SMTP settings that will be used when the reports are emailed To configure SMTP s
118. eports node bP Reports tree Enterprise node Enterprise report LB Reports tree Standard node Enabled report 4 Reports tree Standard node Disabled report Reports Reports view ATTIX Enterprise Reports The Enterprise ReportServer collects information from the AccountServer at predefined intervals and populates it into an ODBC enabled database This database can be queried using the Enterprise Reports Notes The Enterprise Reports feature will only be available in the SP Console once it has been licenced To acquire a licence please contact your software provider This User Manual describes how to work with existing SP Console reports For information on creating new reports and advanced report editing please refer to the Attix5 Pro Enterprise Reports User Manual Normal database management needs to occur to ensure correct report functionality t a An extensive range of report templates are available in the SP Console and displayed on the Report Templates tab in the work area when the Enterprise node is selected These templates are grouped into nodes in the Reports tree according to their functionality Audit Various audit trail reports to track user access and Storage Platform changes at Group and Account level Backup Backup reports include all backups for a specified period Group Account detailed SE reports and the ability to highlight backups that did not backup in the last 24 hours H
119. er IP and Port on AccountServer dialog box modify the IP address and port number as required 5 Click OK MirrorServers ATTIX Restarting the MirrorServer service To restart the MirrorServer service 1 Inthe Storage Platform Configuration tree right click the MirrorServer name point to Advanced and then click Restart Service 2 Inthe confirmation dialog box that appears click Yes Configure MirrorServer dialog box Mirror To tab p Mirror To Mirror From Hsm Bindings You can use the Add Mirror button to add ae Mirror this Storageserver Add Mirror another MlirrorServer to this one See Target E MirrorServer IP Host Port Adding removing and renaming Use Master password default MirrorServers earlier in this chapter Once Use Mirror Account details e e Wirror Account iii added the Mirror this StorageServer Mirror Password check box will be selected by automatically r Mirror Schedule r Immediate Actions 7 Below are descriptions of the options Cea ame 2 Mirror Wow h 1 i bl d Every 60 minutes available when mirroring is enabled seta B Hho F stop at fo frac Mirror Summary Every 60 minutes r Create Catch up Ta rg et Destination directory on StorageServer machine Start In this area you can specify the MirrorServer IP address and port number e g 192 168 20 147 8443 and supply the Mirror
120. er dialog box Mirror To tab Mirror To Mirror From HSM Bindings To enable a StorageServer to mirror data to ee EE another server you need to add a at ii i MirrorServer to it You can do this using the i ee Add Mirror button on this tab or using the StorageServer main menu or shortcut menu ae as described in Managing mirroring later in oaie this chapter oo a res Pde Once a MirrorServer has been added the Seem o seron nare following tab areas and configuration options will be available Target In this area you can specify the MirrorServer IP address and port number e g 192 168 20 147 8443 and supply the Mirror Account details in the boxes provided Mirror Schedule Configure the Mirror Schedule by selecting either Daily Mirror or Every x minutes and then specify the time at which the mirror should start You also have the option to specify a mirror window by adding a mirror end time When the end time is reached the Mirror process is cancelled and will commence again at the configured start time The Mirror Summary displays the exact mirror schedule e g Once off daily mirror from o3hoo to o8hoo Every 45 minutes between 05hoo and 10ho0 or Every 180 minutes Create Catch up Mirror Catch up enables you to manually get your MirrorServer up to date if it is a few days behind and there is too much data to be transferred over limited bandwidth To use the M
121. ets belonging to it Delete For more information see Adding and deleting Accounts in Chapter 6 Account Management ATTIX Account menu continued Connect to Backup This option enables you to Connect to Backup Client Client connect to the Backup Client remotely For more information see Remote management in Chapter 6 Account Management Change user password Click this option to access the Change user password Change password dialog box that enables you to provide a new user password for an Account user For more information see Changing a user password in Chapter 6 Account Management Change Group This option enables you to Change Group change the Backup Group that the Backup Account belongs to For more information see Changing the Backup Group in Chapter 6 Account Management Change StorageServer This option enables you to Change StorageSet change the StorageServer that the Backup Account belongs to For more information see Changing the StorageServer in Chapter 6 Account Management Advanced gt Import This option enables you to Import Backup Snapshot Backup Snapshot import a Snapshot backup For more information see Importing a Backup Snapshot in Chapter 6 Account Management SP Console interface ATTIX Account menu continued Advanced gt Export Restore Snapshot Advanced gt Integrity Chec
122. ettings 1 5 Click the Standard node in the left hand pane and then click the Configure button on the toolbar Alternatively right click the node and then click Configure on the shortcut menu that appears Type the host and port numbers in the boxes provided If the server requires authentication select the Server requires authentication check box and then type the username and password details in the boxes provided Click the Test SMTP button to ensure that the details are correct If successful click OK To enable a report 1 2A Standard Reports Select the report name in the left hand pane and then click the Configure button in the toolbar You can also double click the report entry Select the Enable this report check box ATTIX Supply the required Report Configuration settings You can enter multiple email addresses in the To box by separating them with commas i Jotes The BillingReport csv file is automatically attached to the Licence Report and includes the Storage Platform licence information specified per group Additional files may be attached by supplying the filename and its full path In the Report SyncSchedule area specify when you would like to email the reports by entering a date in the box provided or by selecting a particular email frequency Use the Email this report now button to send the report manually you may wish to do this to verify that all settings are correct or if you only want to
123. etween the retries Socket Timeout The default socket timeout is 60 seconds If the Backup Client is connected to the Storage Platform and there is no communication between the two the time specified in this box in seconds is how long the Backup Client will stay connected before dropping the connection Logging Level You can specify the level of information that must be included in the log files Choose between Log all messages Suppress detail Log errors and warnings Remote Management ATTIX Patching tab 4 Backup Schedule Disk Usage Performance and Limits Global Filters Advanced Options Patching gt Patching is the process of extracting only the differences between files This process opty a eck eater Atel he all minimizes the amount of data that has to Seas aa be transferred to the Storage Platform A Fiskarin i e There are two types of patching available E A Binary Patching enabled by default and anaa Delta Blocking r Binary Patching Threshold Some data files can change significantly From one backup to the next resulting in large inefficient patch files Setting a patch abort threshold enables you to abort such a patch and transmit the complete file to the Storage Platform instead saving processing time If you are not accustomed with this Enable patching limits Abort threshold fi o GB Note This option is useful for databases that are re organized periodically and cause the b
124. figuration tree alongside the IP address Remove Click Remove Server to remove the Server MirrorServer from the Storage Platform SP Console interface MirrorServer menu continued ATTIX Add MirrorServer Advanced gt Change StorageServer address Advanced gt Start Cleanup Refresh You can use this option to add a Add MirrorServer MirrorServer to the MirrorServer For more information see MirrorServers in Chapter 6 Storage Platform Configuration You can use this option to change the Change MirrorServer address MirrorServer IP address and port number For more information see Managing the MirrorServer IP address in Chapter 6 Storage Platform Configuration A Warning This option should be used with caution It will redirect all Backup Clients that previously backed up to the MirrorServer to the new address Click this option to remove all duplicate Start Cleanup files on the MirrorServer Click Refresh to refresh the Storage My Platform Configuration tree The Console io will connect to the AccountServer and Refresh MirrorServer and update all information displayed SP Console interface ATTIX Slave AccountServers menu Storage Platform Configuration view When the Slave AccountServers node is selected in the Storage Platform Configuration tree the Slave AccountServers menu is available on the menu bar Slave AccountServers
125. form Configuration Backup Database This option enables you to back up the AccountServer database g Backup DB For more information see Backing up restoring the AccountServer database in Chapter 6 Storage Platform Configuration Restore Database This option enables you to restore the AccountServer database using the latest database backup Restore DB For more information see Backing up restoring the AccountServer database in Chapter 6 Storage Platform Configuration SP Console interface ATTIX AccountServer menu continued Advanced gt Update Click this option to retrieve the latest Update Licence Info Licence Info activation data from the LicenceServer For more information see Updating licence information in Chapter 6 Storage Platform Configuration Advanced gt This option enables you to view an online E Activation Information Activation page displaying the LicenceServer Information activation information For more information see Viewing activation information in Chapter 7 Storage Platform Configuration Advanced gt Change This option enables you to change the E change Master Password Master Password password for the AccountServer StorageServers Slave AccountServers and MirrorServers that form the Storage Platform For more information see Master password in Chapter 6 Storage Platform Configuration Refresh Cl
126. from the Storage V Enable Profiling Platform to the Backup Clients belonging to Option Enforcement Available Options Not Enforced Enforced Options the Backup Group Backup Schedule Performance Disk Usage Global Exclusions Global Exclusions Communications Connection Thro _ gt _ a A Ni O tes Communications Advanced These settings take priority over a Wan Performance Compression poe any settings specified in the ince wen Backup Clients a i A Performance Advanced Plug ins cannot be profiled z Longing To enable profiling at Group level 1 Select the Enable Profiling check box 2 Configure the profiling settings as desired For more information on available settings see Option Enforcement and Inclusions below 3 Click OK Backup Groups ATTIX Option Enforcement In the Option Enforcement area the available options are grouped in the same order as in the Backup Client s Options and Settings dialog box To enforce options on all Backup Clients within the Group 1 Double click the option in the Available Options box or select it and then click the gt gt button An Option dialog box will appear prompting you for the required setting 2 Select specify the required setting s 3 Click OK The option will now disp
127. gistered and Evaluation Groups 7 A browser window should open displaying the new banner If it displays correctly click OK For more information on configuring the Expiry tab see Configure Group dialog box later in this chapter Backup Groups ATTIX To configure all Backup Accounts belonging to a particular Backup Group to display the default banner 1 In Account Management view expand the Account Management tree and then select the relevant Backup Group 2 On the Group menu click Configure Alternatively click the Configure button on the toolbar or right click the Backup Group name and then select Configure on the shortcut menu that appears In the Configure Group dialog box that appears click the Expiry tab Delete the URL in the relevant Client Banner URL box and then type Default Click the Test URL button to test the URL If the banner displays in a browser window as expected click OK aS a i Note The default banner is specified at the AccountServer level See To change the default banner for all Accounts on the Storage Platform earlier in this chapter To revert to the original banner supplied by your software provider 1 Ifthe original banner image was replaced at any point and is no longer available on the Backup Client machines or the AccountServer you need to obtain a copy of the image from your service provider upload it to your web server create an HTML file with the ban
128. hat all associated licences are moved with the Account 7 Click OK 3 Change Group es Select Target Group A SP OWHERIRESELLER B LAPTORS Move the allocated licences oF Cancel The Backup Account will disappear from the Group s Accounts list and be listed under the new Backup Group name in the Account Management tree Select the name of the new destination Backup Group in the Account Management tree to view and continue managing the Backup Account i Notes i If you move the Backup Account from a Backup Group configured for mirroring to a Group that is not configured for mirroring the Account will be deleted from the MirrorServer after the retention period set on the MirrorServer has elapsed the default is 24 hours If you move the Backup Account from a Backup Group on a StorageServer that is configured for mirroring to a Group on another StorageServer also configured for mirroring but to a different MirrorServer the Backup Account will be moved between MirrorServers automatically No manual MirrorServer configuration is necessary Remote Management ATTIX Changing the StorageServer Using the SP Console you can move a Backup Account from one StorageServer to another i Note You will only see this option on your Account menu if you manage more than a one StorageServer with the SP Console Warning When moving a Backup Account between StorageServers the major and minor versions of t
129. he Backup Client will revert back to the original setting applied before the option was enforced Inclusions The Inclusions area enables you to configure the filter file and folder inclusions that will be added to the backup selection lists of all Backup Clients belonging to the Backup Group To add inclusion specifications 1 Create the list of filters in the Available Filters a Click the Add button b Type the new filter information in the boxes provided c Click OK Example Filter name MS Outlook email and Filter extensions pst dbx wab 2 Use the Inclusion Specifications box to specify the inclusions a Click the Add button Select the type of data to include You can include a filtered folder a complete folder or a single file c Inthe Path box type the location of the folder or file to be included d Select a filter from the Filter drop down The filters you added to the Available Filters box will display as the Filter options e Click OK i Note You can also use the 3userhome s directive as discussed in the previous note When the Backup Client connects to the Storage Platform it will receive the Profiling settings specified on this tab and these changes will be implemented If any of these changes are modified by the user they will revert back to the Profiling settings during each backup i Note To connect to the Storage Platform from the Backup Client and receive Profiling u
130. he SP Console management interface For more information on the StorageServer installation process please refer to the Storage Platform User Manual i Note Before beginning a StorageServer installation please ensure that you have the correct hardware and software configuration as specified in the Storage Platform User Manual To add a StorageServer to the AccountServer 1 Click the AccountServer name or the StorageServers node in the Storage Platform Configuration tree 2 Click the Add SS button on the toolbar Alternatively right click the AccountServer name and then click Add StorageServer 3 In the Add StorageServer dialog box that appears type the required StorageServer information in the boxes provided 4 Click OK to save your changes Note You will have received the One Time Password during the server installation _ Tip Should you forget the OTP provided during installation you can access it in the Settings xml file located in appdata Attix5 Pro SS_Service It is the first 8 characters of the lt ServerGuid gt entry I e lt ServerGuid gt 83470821 caec 482 E Add StorageServer 3 y io Name of entry foptionall StorageServer4 IP Address or DNS Mame 192 168 20 120 Port 5443 One Time Password def2bade The new StorageServer will be added to the list of StorageServers in the Storage Platform Configuration tree StorageServers ATTIX To remove a StorageSe
131. he Storage Platform menu is available on the menu bar Storage e Connections H W Add Group or Collection Ctrl Insert Fa gt Refresh Storage Platform menu Add Group or Click Add Group or Collection to add a new Backup Group Collection or Collection to the SP Console For more information see Collections and Backup Groups in Chapter 6 Account Management Refresh Click Refresh to refresh the Account Management tree and the work area The Console will connect to the AccountServer retrieve the Group Data List and then update all information Refresh displayed Collection menu Account Management view When a Collection is selected in the Account Management tree the Collection menu is available on the menu bar cece Tools Connections Help Configure Alt Feturn SB Add Group or Collection Ctrl Insert B Delete Collection Chrl Delete Move Deploy Certificate Refresh SP Console interface ATTIX Collection menu Configure Add Group or Collection Delete Collection Move Refresh SP Console interface Click Configure to access the Configure Collection dialog X3 box that enables you to change the Collection settings Configure G Note To edit a Collection s settings you need to select the Collection in the Account Management tree Once the Collection is selected the Configure button on the toolbar will activate
132. he Storage Platform Configuration tree click the parent MirrorServer name and then click the Configure button on the toolbar Alternatively right click the MirrorServer name and then click Configure 2 The Configure StorageServer dialog box appears and displays the Mirror To tab by default Select the Mirror this StorageServer check box 3 Configure the Target Mirror Schedule and Create Catch up areas as desired For more information see Configure MirrorServer dialog box later in this chapter Click OK 5 In the Storage Platform Configuration tree click the child MirrorServer name and then click the Configure button on the toolbar Alternatively right click the MirrorServer name and then click Configure Click the Mirror From tab Select the login credentials allowed to mirror to this server If a particular Mirror Account is to be used create a Mirror Account using the Add button For more information see Mirror From tab later in this chapter 8 Click OK To disable mirroring from the StorageServer to the MirrorServer See StorageServers earlier in this chapter To disable mirroring from one MirrorServer to another 1 Click the parent MirrorServer name and then click the Configure button on the toolbar Alternatively right click the MirrorServer name and then click Configure On the Mirror To tab clear the Mirror this StorageServer check box Click OK MirrorServers ATTIX To configure mirror
133. he destination StorageServer must be the same as the source StorageServer or later If this is not the case the move will fail with an appropriate message appearing in the StorageServer log Example In V6 2 3 6 is the major version and 2 is the minor version Therefore if the source StorageServer is V6 2 3 the Backup Account can be moved to a V6 2 2 StorageServer but not to a V6 1 1 StorageServer To move a Backup Account to another StorageServer 1 In the Account Management view expand the Account Management tree and select the name of the Backup Group to which the Account belongs Ensure that the Accounts tab is selected in the work area In the Accounts list select the name of the Backup Account you wish to move On the Account menu click Change StorageServer Alternatively right click the Backup Account name and then click Change StorageServer on the shortcut menu In the Change StorageServer box that appears select a Change StorageServer for Accounts x Backup Account in the Accounts E z Z zz list Warning Moving user data is a critical process Please read Use the New StorageServer the relevant chapter in the User Manual arrow to select a destination Accounts StorageServer TFS Click OK The Backup Account will be moved to the new StorageServer Mew Storageserver 265088446 N OK Cancel Remote Management ATTIX Advanced actions Advanced actions can be accessed from the menu bar o
134. his tab provides you with an overview of activation certificate and server information and displays a unique Activation Key fe yem AccountServer Jools Connections Help Qa e amp st 2ea 8 A Conrect Disconnect Actety Clagnostics Add ss Refresh Configze BadapDG RestoreDB Activation ATTDO Pro Storage Platform Configuration Summary e AccourtSever 192 168 20 215 a a 4 Activation Information J StorageServers Activation Key d00c38 d49 4 29 bb21 Sba deb S83 i Note If you need to reinstall the Storage Platform e g during a disaster recovery process the Activation Key will enable you to install and start the Storage Platform services without any correspondence with Attix5 as was previously required with the SorageServer 192 168 2 Maximum Users 10 Registered To Attic Dev QA Expires 6 27 2015 12 00 00 AM Maximum Allocation Uriimked Report Server Expiry 1 28 2020 12 00 00 AM Certificate Information Organization Atte Dev QA Cty i gt Account Management i e e e meper ee Pam tea nt e ra activation txt file Please ensure eS ie that you store this key in a safe ewe adaises amp i Acceunterver 192 168 20 215 443 place as it is your reference on the LicenceServer Current Activity 4 a H aty StorageServer 4 Group pee krfo qD rto 939 l Backups 1 A SP OWNERIRESELLER A BACKLP ACCOUNTS RPC from Adkniw 192 168 20 215 group GetLserDat a iR n Ge k List
135. ible using the Remote Management feature Tip This feature is especially useful if you do not have GUI access via the Client e g if the Client is installed on a Linux operating system with the GUI feature disabled Two connection options are available Connect using your Storage Platform Access Account Connect using the standard Remote Management username and password Note A user connecting with Access Account credentials will only have access to the Remote Management functionality assigned to his her Role Users connecting with the standard Remote Management username and password will have full access to all Remote Management functionality For more information see Chapter 9 User Access Management Si ate Using this feature you can initiate backups and restores modify the backup selection view log files and configure a number of options ranging from the backup schedule to file exclusions and patching settings Remote Management ATTIX Connecting to a Backup Account To connect to a Backup Account 1 Ensure that Remote Management is enabled in the Backup Client For more information please refer to the relevant Backup Client User Manual 2 Inthe Account Management view expand the Account Management tree and select the name of the Group to which the Backup Account belongs 3 On the Account menu click Connect to Backup Client Alternatively double click the Account name or right click it and then click
136. ic and private key pair is generated The public key is used to encrypt the users encryption key and only the private key can decrypt it This key pair is stored on your machine protected by a passphrase which you will be prompted to choose when requesting the Group Certificate The public key is then included in a Group Certificate signed by the Attix5 LicenceServer and stored with the Group on the Storage Platform As users back up data their encryption keys are encrypted with the public key that is stored in the Group Certificate These encrypted versions of the keys are then stored on the Storage Platform You can download the encrypted keys and decrypt them on your machine using an SP Console that has the matching Group Certificate private key In order to do that you will need to provide the passphrase that decrypts the private key stored on your machine Since the keys can only be decrypted by the private key it is only possible for the person in possession of the private key and the passphrase to view them Backup Groups ATTIX To request a Group Certificate 1 Inthe Account Management tree select the Group name 2 On the Group menu click Certificate Alternatively right click the Group name and then click Certificate on the shortcut menu 3 Inthe Group Certificate dialog box that appears click Request Certificate 4 Inthe Information box that appears click OK 5 In the Passphrase dialog box that appears type a pas
137. ick Certificate on the shortcut menu 3 Inthe Group Certificate dialog box that appears click Delete Certificate 4 Inthe Confirmation dialog box that appears click Yes i Note You may wish to delete the Group Certificate if you requested a new groupcert after the previous one expired See Warning above you cannot find the Certificate folder mentioned above you cannot recall the passphrase to access the keys Backup Groups ATTIX Account Management licencing A Licencing tab that displays in the work area when you select a Group or Collection in the Account Management tree provides you with a summary of all licences allocated to the Storage Platform Account Management Accounts Licencing E Storage Platform 4 5P OWNER Total 4ssigned Remaining Desktop and Laptop RESELLER A BACKUP ACCOUNTS Server Edition Web ccess wm RESELLER B MS SOL Server i Jote You can add remove licences that belong to the pool of licences purchased from Attix5 To purchase additional licences please contact your software provider To add remove licences 1 Inthe Account Management tree select the Group or Collection name 2 On the Group or Collection menu click Configure Alternatively click the Configure button on the main toolbar or right click the Group or Collection name and then click Configure on the shortcut menu that appears 3 Inthe Configure Group dialog box that appears click the Licence
138. ick Configure On the Mirror To tab clear the Mirror this StorageServer check box Click OK StorageServers ATTIX To configure mirroring 1 Click the StorageServer name and then click the Configure button on the toolbar Alternatively right click the StorageServer name and then click Configure 2 On the Mirror To tab ensure that the Mirror this StorageServer check box is selected 3 Configure the settings on the Mirror To Mirror Throttle and Mirror From tabs as desired For more information see Configure StorageServer dialog box later in this chapter 4 Once you ve configured all the settings click OK To start the mirroring process 1 Inthe Storage Platform Configuration tree click the StorageServer name 2 Click the Start Mirror button on the toolbar Y Tip Logs related to the mirroring process will display in the Diagnostics area To cancel the mirroring process 1 Click the StorageServer name 2 Click the Cancel Mirror button on the toolbar To restore data from a MirrorServer Warning Restoring the data from a MirrorServer deletes the existing data on your StorageServer Use with caution and ensure that your MirrorServer is also configured before starting this process 1 Open the Storage Platform Console and then click the Storage Platform Configuration button in the view selector 2 In the Storage Platform Configuration tree select the name of the StorageServer you wish to use to res
139. ick Refresh to refresh the Storage Platform Configuration tree The SP Console will connect to the AccountServer Refresh and StorageServer and update all information displayed SP Console interface ATTIX StorageServers menu Storage Platform Configuration view When StorageServers is selected in the Storage Platform Configuration tree the StorageServers menu is available on the menu bar Storageservers Tools Connections El Add EE sem Ctrl Insert gt Refresh F5 StorageServers menu Options peseription Button Add This option enables you to add a StorageServer to the Storage I StorageServer Platform For more information see Adding removing and A renaming StorageServers in Chapter 6 Storage Platform Add 55 Configuration Refresh Click Refresh to refresh the Storage Platform Configuration Dy tree The SP Console will connect to the AccountServer and oe StorageServer and update all information displayed Retresh 7 SP Console interface ATTIX StorageServer menu Storage Platform Configuration view When a StorageServer name is selected in the Storage Platform Configuration tree the StorageServer menu is available on the menu bar Ey y Connections Configure Alt Feturn Rename Server Bde Remove Server Add Mirrorserver Advanced b Refresh StorageServer menu Configure Click Configure to access the Configure ta StorageServer dialog box that enables you
140. ient licences assigned to it 3 Click the Add Remove button 4 Click OK For more information see Step 3 Add licences to Backup Groups in Chapter 2 Getting started Backup Groups ATTIX Permissions tab Warning Please refer to Chapter 9 B a i x 6c Us er A ccess M ana g em ent b e fi ore Admin Notification Expiry Roll ups Messages Updates Profiling Licences Permissions configuring this tab Access Users Groups must be created and configured before you can assign permissions to a Group B Role1 Attix5 Admin To add Access Users or Access Groups 1 Click the Add button 2 In the Group Permissions dialog box that appears select the i j Edit Delete Group User name in the Name Permissions inherited From Collection Name 4 Role drop down list select its coinciding role in the Role drop down list and then click the Create button 3 The Group Permissions dialog box will remain open to enable you to add additional Users Groups Repeat the process to add new Users Groups if necessary 4 When you have added all the necessary Users Groups click Close The new Users Groups will display in the Permissions list You can edit or delete Users Groups in this list at any time i Note Only permissions configured in the User Access Management view will be available to the Access Users when they log in with their user accounts For more information see Chapte
141. ies to the sum of all Backup Group limits within the Collection Please ensure that the Collection s limit accommodates the limits applied to all the Backup Groups it will contain To configure Collection settings 1 In the Account Management view expand the Account Management tree and then select the Collection name 2 On the Collection menu click Configure Alternatively click the Configure button on the toolbar or right click the Collection name and then click Configure on the shortcut menu that appears 3 In the Configure Collection dialog box that appears configure the options as required and then click OK Note All configuration options available for Backup Groups are available for Collections i v Tip For more information on Backup Group configuration options see Configure Group dialog box later in this chapter Collections Backup Groups ATTIX Every Backup Account needs to belong to a Backup Group in the SP Console You can add delete configure or move Backup Groups as required The SP Console enables you to perform the following Backup Group actions Add Delete Groups Manage banner adverts Configure Group settings Move Groups Create Backup Client deployments for Groups Work with Group certificates Add Remove Group licences Access often used reports Backup Groups ATTIX Adding and deleting Groups i Notes f You can add a Backup Group to the
142. in Installer check box will display above the Launch Backup Client SE check box on the Completion screen If you wish to add or update any plug ins at this point ensure that the check box is selected Note If the plug in install file is not in the same location as the Backup Client install file you can manually update installed plug ins by running the plug in installer at a later stage Existing plug ins are marked with a blue icon and will automatically be updated when you click Next The plug ins can also be updated automatically during the next backup process gt pate 8 After the Backup Client and plug in updates if applicable click Finish 9 Confirm that you can open the SE Backup Client and initiate a backup to the Storage Platform All activities described above are displayed in the Diagnostics area of the Storage Platform Console Plug in Auto Update process During the backup process the Storage Platform will compare the plug in versions received from the Backup Client with the latest versions available on the Storage Platform If newer versions are available the Backup Client will be able to download the files and automatically update the installed plug ins Backup Client Updates ATTIX Deployment Wizard The Deployment Wizard is used to create a single installation file MSI that can be preconfigured with file selections and backup permissions to install Desktop amp Laptop Edition or Server Edition B
143. information if required and then click OK to save your settings Display tab The Display tab provides a range of different display settings In the Colour Options area you can configure the SP Console to provide a visual alert when certain parameters are met in the Account Management pane by displaying items in particular colours These colours may be changed SP Console interface ATTIX Tools menu continued Options contd according to your preferences by clicking the relevant colour box selecting a new colour and then clicking OK Colour options and default settings Number of days since last backup with 7 days and red as the default Percentage of account limit used set to 90 and orange as the default Disabled group with red selected as the default Disabled account with grey selected as the default User over limit with yellow selected as the default Grid Lines with a very light blue 4FOFOFF selected as the default In the Plug ins area you can choose how plug in information displays in the Account Management view s Plug ins column The default selection Combo box displays the plug in names in a drop down list if more than one plug in is installed The List option displays plug in names in a list format one plug in name per line In the Main Toolbar area you can specify the preferred style of the toolbar E g Select Icons Only to remove the toolbar text Fixed Views tab
144. ing 1 In the Storage Platform Configuration tree click the MirrorServer name and then click the Configure button on the toolbar Alternatively right click the MirrorServer name and then click Configure 2 On the Mirror To tab ensure that the Mirror this StorageServer check box is selected 3 Configure the settings on the Mirror To Mirror Throttle and Mirror From tabs as desired For more information see Configure MirrorServer dialog box later in this chapter 4 Once you ve configured all the settings click OK To start the mirroring process 1 Inthe Storage Platform Configuration tree click the MirrorServer name 2 Click the Start Mirror button on the toolbar Y Tip Logs related to the mirroring process will display in the Diagnostics area i Notes f At least one Backup Client needs to back up to the StorageServer or retrieve it s Backup Account settings before you can perform a full mirror When you perform the first mirror all StorageServer data is mirrored to the MtrrorServer including any roll ups it may contain Thereafter the StorageServer will mirror without roll ups as the MirrorServer will perform its own roll ups according to its roll up schedule For more information on MirrorServer roll ups see the advanced section of Roll ups tab in Chapter 6 Account Management Warning The MirrorServer must have the same major and minor version as the StorageServer or later If this is no
145. ion Details and Backup Group details Enter the details required by the Backup Client to connect to the Storage Platform g t Et ee te ae Storage Platform address optional i Note If you initiated the fis2168820215 SSS zi ana Backup Group optional Deployment Wizard from within ASP OWNER RESELLER ABACKUP ACCOUNTS the Storage Platform Console FF Alow the userto create a Backup Account using this key optional ge Platf neamt aeaii these entries will already be EEE ALEEA populated with the correct Comptem SSCSCSCSCS S SY settings If you leave these oS raan __ entries blank the Backup TRE Account Setup Wizard will ATTIX Pro OO pooo prompt the user for the details Hep pai Ca Warning Please ensure that you enter the correct settings or the Backup Client will not be able to function correctly 2 If you wish to disable the creation of new Backup Accounts deselect the Allow the user to create a Backup Account using this key check box The Backup Client will then only allow reconnects to existing Backup Accounts available on the Storage Platform i Note The Default Backup Account name box allows you to specify whether the Backup Account name in the Backup Account Setup Wizard must be automatically populated with the computer name user name user domain or any combination of the standard parameters e g UserDomain UserName You can also specify the variable for the default Backup A
146. irror Catch up tool 1 Specify a Destination directory This destination directory could for example be a temporary USB hard drive connected to the Storage Platform i Note Mirror Catch up is only available if Mirroring is enabled 2 To initiate the process click Start The Storage Platform will copy all relevant Account data to the specified directory StorageServers ATTIX i Note Mirroring is disabled during this process The SP Console will notify you when all the files have been copied to the specified location 3 Import the data on the MirrorServer a After you have attached the USB hard drive to the MirrorServer open the StorageServer Mirror From tab i Note This must be the actual MirrorServer b Specify the Destination directory on StorageServer machine c Click Start The Storage Platform will transfer the data to the correct locations and notify you when the transfer is complete Note Remember to enable Mirroring again on the main StorageServer on the MirrorTo tab once the Mirror Catch up is complete Immediate Actions Use the Mirror Now button to initiate the mirroring process Progress is displayed in the Activity area Use the Restore Mirror button to restore files from the MirrorServer Warning Please read the instructions carefully before initiating a Mirror restore Mirror Throttle tab Mirror To Mirror Throttle Mirror From HSM Bindings r Speed Limits 7 if d lim
147. is selected in the Storage Platform Configuration tree the AccountServer menu is available on the menu bar 4ccountServer Tools Connections Help 4 Configure Alt Return Rename Server Add Storageserver Ctrl Insert Add Slave AccountSeryver Backup Database Restore Database CE SETE Advanced b Refresh AccountServer menu Configure Click Configure to access the Configure E AccountServer dialog box that enables you to 17 change the AccountServer settings Configure For more information on configuring the AccountServer see AccountServer in Chapter 6 Storage Platform Configuration Rename Server You can use this option to change the AccountServer display name Y Tip You can use this option to specify a friendly name for the server This name will be displayed in the Account Management tree alongside the IP address SP Console interface ATTIX AccountServer menu continued e Add StorageServer Add StorageServer This option enables you to add a StorageServer to the AccountServer For more information see Adding removing and renaming StorageServers in Chapter 6 Storage Platform Configuration Add Slave This option enables you to add a Slave Add Slave AccountServer AccountServer AccountServer to the Storage Platform For more information see Adding and removing Slave AccountServers in Chapter 6 Storage Plat
148. isation f Internet as the backup type The Optimise the Backup Client for a particular environment ra Te default is Local LAN This option determines whether the Backup Client will be optimised to use Streaming Backup 2 You can choose to minimise backup time and disk usage or transfer size The default is Time and disk usage 3 Click Next to continue to the next step or Build to start the build process Note The compression and processing summary displays the outcome of the choices you have made with regards to support for resuming interrupted backups disk usage transfer size and processing time The default selections optimise the Backup Client for backing up over a local network with network traffic not being an issue Deployment Module ATTIX Step 9 of 11 Configure custom Backup Client settings Advanced option Warning This step contains advanced features that could corrupt the functioning of the Backup Client Please consult your Backup Administrator before configuring these settings 1 2 Deployment Module Specify any custom Backup Client settings that should be stored in the a5backup properties file e 1 i v Note Settings specified here will not override existing settings if you manually update the Backup Client using this deployment The settings will only take effect if you perform a clean install or if the setting is new to the version b
149. ish to install the Console meets the minimum system requirements listed in Chapter 3 Installation Run the Console installer issued to you by your software provider Follow the Setup Wizard steps i Note For detailed information on each of the wizard steps see The Setup Wizard in Chapter 3 Installation After completing the wizard the SP Console will be installed The next step is to connect to the Storage Platform Step 2 Connect to the Storage Platform To connect to a Storage Platform for the first time 1 In the Add AccountServer dialog box that appears when you open the SP Console for the first time enter the details of the AccountServer you wish to connect to in the boxes provided 2 Click Save and Connect S Add AccountServer Name of entry optional AccountServerABC IP Address or DNS Marnie 192 168 20 120 Port 445 Username Admin Password ieee gave Cancel How to set up an SP Console ATTIX Once connected the SP Console opens in Account Management view by default B Attix5 Pro Console Pije x File view Storage Platform Tools Connections Help Columns Export to CS Connect Disconnect Activity Diagnostics Refresh Add Account Management Storage Platform 5P OWNER ATTIX Pro Groups Licencing Group Name 4 Group Limit 4 Max Accounts 4 Roll ups 4 Expiry Date 4 Mirror Enabled 4 Ena
150. its in kilob d that will b d whi di The Mirror Throttle tab enables you to ee E E E E E AN b d dth d li it b determined by the schedule specified in the Schedule section below specify andawl usage spee Im1ts y Wo jo rs Wi ume 2 7 b des creating a mirror throttle schedule Mirrored Wee fee umes fo fies data will then only be transferred at the Limits fo es Fumie fo H kejs specified speed limits during each interval p Schedule Interval feo minutes Eere 2 4 6 3 10 12 14 16 18 20 22 P Tip This is very advantageous as you cua PPR TT TE P Tuesday HHHH HHHH can limit the mirroring bandwidth wednesday Si PEERREE during peak hours rather than havin isa EERE GP g ridy PP to cancel the process study SSSR sy Re Changes are immediate as you will see in the Activity area where the transfer speed is displayed StorageServers ATTIX Speed Limits In the Speed Limits area you can specify up to six limits to be applied at times specified in the Schedule area Schedule In the Schedule area you can schedule the times at which the limits configured in the Speed Limits area will be enforced To schedule the mirroring limits 1 Specify an interval duration between 15 minutes and 1440 minutes 24 hours 2 Click a speed limit colour in the Speed Limits area or click the Selected Speed colour in the Schedule area to cycle through the available limits 3 Configure the S
151. k intensive applications will perform better available disk access to read and write to the disk This will however ensure that the Warning If the High setting is used the Backup Client will continuously use all process completes as fast as possible Limits You can use the Limits tab to limit data transfer speed and or the size of each backup To limit data transfer speed 1 Select the Limit outgoing transfer speed Kbyte s to check box 2 Type a value in Kbytes second in the box provided 3 Click OK To limit the size of each backup 1 Select the Restrict size of each backup MB check box 2 Type a maximum value amount of data that may be transferred during each backup 3 Ifyou wish to enable a backup cycle select Cycle backup process until all selected data has been transferred 4 Click OK i Note If this option is enabled it may take several backups before all files are backed up to the Storage Platform This feature is especially useful when using a slow Internet connection and there are problems with transferring large backups Remote Management ATTIX Global Filters tab Global Filters enables you to exclude files 4 Account Security Backup Schedule Disk Usage Performance and Limits Global Filters r and or folders globally and set up a No Exclude Files Compressi on filter You can specify file extensions that must be excluded From the selection list at all times Files ca
152. ks gt Initiate Integrity Check now Advanced gt Integrity Checks gt Schedule an Integrity Check Advanced gt Override Storage Server IP Advanced gt Copy Account Guid to Clipboard Refresh SP Console interface Export Restore Snapshot This option enables you to export a Snapshot For more information see Exporting a Restore Snapshot in Chapter 6 Account Management Initiate Integrity Check mow Use this option to manually initiate Integrity Checks For more information see Performing Scheduling Integrity Checks in Chapter 6 Account Management Schedule an Integrity Check Us e this option to schedule automatic Integrity Checks For more information see Performing Scheduling Integrity Checks in Chapter 6 Account Management Use this option to override the Override StorageServer IP StorageServer IP address For more information see Overriding the StorageServer IP in Chapter 6 Account Management Copy Account Suid to Clipboard Use this option to copy the Backup Account GUID to the Clipboard Only available by right clicking a Backup Account Click Refresh to refresh the My Account Management tree and Whe the work area The Console will Refresh connect to the AccountServer retrieve the Group Data List and update all information displayed ATTIX AccountServer menu Storage Platform Configuration view When AccountServer
153. l the SP COnNSOIG tiseutacesagerdeccanst nace avevaie ein EnEV Erin iA ric Ninnis 9 Step 2 Connect to the Storage Platform s sesssssssnersnsnnrrnrsnrnnnrnrsnrnrnrnrnnennnrnrsnerennne 9 Step 3 Add licences to Backup GrouUpS sssesssssssasnsnununnnnnnnnununnnnnnnnunnnnnnnnnnunnennnnnnnnnn 11 Step 4 Deploy an MSI installer file ccccsssecsecceseeeeeceuseeseeeuseeseeeeeauseeseesenenseees 13 Step 5 Start managing the backup environment s ssssssereresrsnsnnrnrnrrrnrnernrnrnrnensrne 14 Chapter 3 Installation cccsscscscsseneeeecesesneneeneneneeneneeneneneeneneeneneeneneseenenennenes 15 Setup Wizard s ssssssssssunsnnnnnnnnunnnnnnnnnnunnnnsnnunnunnonsnnnnnunnnnnnnunnunnennnnnnnunnnnnnnunnnnnennnnnnnnnn 15 Step 1 of 6 Start the WiZard was tawrantarseentaniaeas chavtiasabnsansaneevsisacenlameasuisiiansenandevecintan 15 Step 2 of 6 Select a destination location s sssseseseresrsnensnurnnnnnnnnnunnrnnnnnnnnrnrnenennnnne 16 Step 3 of 6 Select a Start menu folder s ssssssseseserenunenenenenenenennnnnnnnnnnnnnnnnnnnnnnnnnnnne 16 Step 4 of 6 Select additional TASKS siissssissisivisonersusoersnicnruei kinnon kia aai 17 Step 5 of 6 Begin the installation cccscsscsecseserseccecseseececeeseeseeeuseeseeeseuseeseeeuserseees 17 Step 6 of 6 Close the wizard s sssesssssnsnsnununnnnnnnnununnnnnnnnnnnnnnnnnnnunnnnnnnnnnnnnennnnnnnnnn 17 Chapter 4 CONMCCUION ccccscsesscnceneneceeneneeneneuseneneenen
154. l enable it to store up to 10 GB of data If however another Backup Group is added to the StorageServer Collection the limit assigned to that Group will affect the storage space available to this one For example if the new Group is assigned a 5 GB limit this Group will then only be able to store up to 5 GB of data 6 Type a create key 16 characters or less in the Create Key box For more information on Create Keys see Account Create Key later in this chapter 7 Specify the default maximum Account size limit in the Default Account Size box 8 Click OK i Note After creating a Group you need to make licences available for any Backup Accounts that try to back up to it To do this youll need to assign licences to the Group For instructions see Account Management Licencing later in this chapter Backup Groups ATTIX To delete a Group 1 In the Account Management view expand the Account Management tree and select the Group name 2 On the Group menu click Delete Group Alternatively click the Delete button on the main toolbar or right click the Backup Group name and then click Delete Group on the shortcut menu 3 In the confirmation dialog box that appears click Yes Warning You cannot delete a Group that still contains Backup Accounts If you try to do so you will receive a Warning message indicating that you need to delete all Accounts within the Group first Backup Groups ATTIX M
155. lay in the Enforced Options list and overwrite the setting in the Backup Client For specified settings that are more than 30 characters long the Enforced Options list only displays the first 30 characters followed by i Note The System Filters option includes an Exclusion Filters option This option is very powerful as you can use the userhome directive filename wildcards exact folder names and even a combination of all three to specify an exclusion Each entry must be added on a new line as displayed in the screenshot in the example below For more information on individual options please refer to the relevant Backup Client User Manual W Example 5 Option Exclusion Filters E4 Value mp3 S Userhome s My Documents My Music ShUserhomne s My Documents Travel mpg Reset OK Cancel In the screenshot example above the exclusions will ensure that No mp3 or avi files anywhere on the system can be backed up The C Downloads folder and subfolders will be excluded The C Documents and Settings UserName My Documents My Music folder and subfolders will be excluded where UserName is the user s login name Backup Groups ATTIX Any mpg file in C Documents and Settings UserName My Documents Travel but not subfolders will be excluded To remove a particular option 1 Select the option in the Enforced Options list 2 Click the lt lt button When a setting is removed t
156. lease note that this applies to both registered and _ Evaluation Groups Users in an evaluation group will always see a Client banner displayed with each backup as specified in the Client Banner URL box Default displays the default banner as configured on the AccountServer s Defaults tab See Defaults tab in Chapter 6 Storage Platform Configuration This banner can contain product features or information on how to upgrade an Account Backup Groups ATTIX The banner URL should point to an HTML file with the following format lt HTML gt lt CENTER gt lt A HREF http link here gt lt IMG SRC Image here BORDER 0 WIDTH 468 HEIGHT 60 gt lt A gt lt CENTER gt lt HTML gt You can also disable a particular Backup Group manually by selecting the Group is disabled check box Warning Backup Accounts belonging to a disabled Backup Group will not be deleted but users will not be able to connect to the Storage Platform Pm j F mem Ta fa RO U iS TaD ws E oa i a Sel et By default backups from the current calendar month to thos e perform e d at th e beginning of th e ast cal en dar Admin Notification Expiry Roll ups Messages Updates Profiling Licences Permissions By default backups are kept online For one calendar month and then consolidated into a roll up month are always kept online Backups older th an th at To change the roll up schedule configure the options bel
157. list with each plug in on a separate line or in a drop down list on a single line If the column contains select the Account and then click on the Plug ins column to view the drop down list GUID The Globally Unique Identifier of the Account StorageServer IP Override If true the Account is temporarily being directed to a different StorageServer the IP of which is shown in the StorageServer column from its usual one Account Management view ATTIX Restorable Data Restoring a full uncompressed copy of each backup and adding up the size of all the data restored will result in this figure To filter Groups according to licences 1 On the View menu click Filter Accounts Alternatively click the Filter button on the main toolbar i Note This option is only available when viewing a Backup Group s Accounts tab Click the Backup Group name in the Account Management tree and then ensure that the Accounts tab is selected in the work area right hand pane 2 Inthe Select Licences to Display in Groups dialog box that appears all licences are selected by default Clear all check boxes except those belonging to the licences you wish to filter by 3 Click OK E Select Licences to Display in Groups E4 Licence Mame 4 visible 4 i x Desktop and Laptop Server Edition Web Access MS SOL Server MS Exchange Server Lotus Domino 5 Briefcase SecuriD Open File Manager ID OOOOOO
158. me checks may be postponed until the next backup if too many are running Quick ndexes Remote Management ATTIX Overriding the StorageServer IP Warning Changing the StorageServer IP address will cause ALL Backup Clients that connect to it to use the new address Incorrect use of this feature may corrupt the user database i Note You will only see this option if you manage more than one StorageServer with the SP Console Tip You can use this feature to back up to a snapshot server See Preparing a Recovery Server for a Snapshot To override the StorageServer IP 1 Inthe Account Management view expand the Account Management tree and select the name of the Group to which the Backup Account belongs Ensure that the Accounts tab is selected in the work area In the Accounts list select the Account s you wish to move 4 On the Account menu point to Advanced and then click Override StorageServer IP Alternatively right click the Account name point to Advanced and then click Override StorageServer IP in the shortcut menu 5 In the Temporarily override StorageServer address dialog box that appears select the Temporarily override StorageServer address check box 6 In the IP Address or DNS name box type the IP address or DNS name of the StorageServer you wish to move the Account to 7 In the Port box type the port number the SP Console must use to connect to the Storage Platform 8 Click OK
159. n also be excluded according to their modified date Note System exclusion filters are marked with a different icon in the Backup Client and cannot be selected for backup You can specify file extensions that must be excluded from the selection list at all times Exclude Files Exclude these files Example lea Exclude these files enables you to DA specify that files with certain file names T Do not backup files older than 05 01 2009 select Date extensions or last modified dates be r Excluded Folders excluded from all backup selections File and Folder Exclusions can be specified These files and folders excluded from the backup selection no matter where they are located on the available drives or volumes Note these entries are case sensitive you have to ensure that you specify exact matches Tip You can use wildcards E g T Exclude these folders mp3 will exclude all MP3 files S from backups Photos Example To exclude all MP3 and A VI fi les typ e mp 3 r avi in You can specify file extensions for which no compression will be used This is a global setting the text box Separate entries with M Do not compress these file types 2ip cab gz b22 rpm jpa a semicolon r No Compression Filter You can also exclude files based on their last modified date by selecting the Do not back up files older than check box a
160. nd specifying a date in the box provided Y Note The Date Exclusions Filter uses the file modify date as a reference and not the file create date Exclude Folders Exclude these folders enables you to exclude certain folders from all backup selections i Note Wildcards are not supported in this area No Compression Filter Compression is not effective on all file types as some files may already be compressed or cannot be compressed at all The Backup Client could increase processor usage and spend some time trying to compress these files This filter enables you to specify a list of file extensions that must not be compressed during the backup process The list of file types specified by default are types known for not compressing well Remote Management Advanced Options tab Options and Retries Always connect to the Storage Platform When the Always connect to the Storage Platform check box is selected the Backup Client will connect to the r Options and Retries ATTIX E Backup agent properties E Various options can be configured from this section to suit your requirements M Always connect to the Storage Platform during the backup process Enable this option to always update the Backup Monitor with the last backup date even if there were no changes to the backup selection Disable SSL Encryption during the backup and restore process This option will ensure faster transfer speeds but at a lowe
161. ner dimensions 468 x 60 pixels in the Client after each backup Specify the URL where the banner will be hosted This URL will be sent to all groups with Default specified as their Client Banner URL The Client Banner URL should point to an HTML file with the following format lt HIML gt lt CENTER gt lt A HREF http link here gt lt IMG SRC Image here BORDER 0 WIDTH 468 HEIGHT 60 gt lt A gt lt CENTER gt lt HTML gt CRL tab 3 Configure AccountServer Defaults CRL Notification Updates Advanced You can choose whether or not the AccountServer should serve a CRL if 1 tically download CRL fr Certificate Revocation List by selecting or pE eee y Licence Server default clearing the Serve Certificate Revocation Download Now List CRL to Backup Clients check box If a CRL is to be served you can download the Use crl pem file in settings folder list from the LicenceServer or use the crl pem file in the settings folder AccountServer ATTIX Notification tab The AccountServer can send system wide notifications to a list of specified email addresses Backup Group Over Limit warnings Mirror Done and StorageServer Down notification messages will be sent using this email address You can also specify a global From email H Configure AccountServer Defaults CRL Notification Updates Advanced Global Notifications Specify an email address
162. ner image embedded in it and make a note of its URL For a detailed example see Defaults tab under Configuring an AccountServer in Chapter 7 Storage Platform Configuration 2 Change the relevant Client Banner URL to point to the updated HTML file 1 Notes f To replace the Default client banner URL in the AccountServer configuration settings see To change the default banner for all Accounts on the Storage Platform earlier in this chapter This will affect all Backup Accounts using the default banner configuration To replace a particular Backup Group s Client Banner URL see To change the banner for all Backup Accounts belonging to a particular Backup Group earlier in this chapter Only Backup Accounts belonging to that Group will be affected Each Backup Client will download the original banner at the end of its next backup Backup Groups ATTIX Configuring Group settings You can use the Configure Group dialog box to perform most Backup Group configuration tasks To access the Configure Group dialog box 1 In the Account Management view expand the Account Management tree and select the Group name 2 On the Group menu click Configure Alternatively click the Configure button on the main toolbar or right click the Group name and then click Configure on the shortcut menu that appears Below are descriptions of the tabs and options available in the Configure Group dialog box Configure Group dialog
163. nt Once you have added a Backup Group you need to add the appropriate licences to allow users to add new Backup Accounts to it i Note New Backup Accounts are created via the Account Wizard that runs immediately after a Backup Client installation is complete For more information please refer to the relevant Backup Client User Manual Desktop amp Laptop or Server Edition Step 3 Add licences to Backup Groups Before Backup Accounts can be created on the Storage Platform appropriate licences need to be added to the relevant Backup Group These must be added from the pool of purchased licences available i Note To purchase additional licences please contact your software provider To add licences to a Backup Group Eo 1 Inthe Account Management view expand the Storage Platform node in the Account p a MS SQL Server 0 0 M anagement tree MS Exchange Server 2000 3 7 0 0 Lotus Domino 5 0 0 2 Double click the Backup Group name A a Open File M 0 0 Alternatively right click the name and then pee oa MS SQL 0 0 1 Sybase 0 0 click Configure a ei 3 In the Configure Group dialog box that secos Doa A Script 0 0 appears click the Licences tab oracle si 0 o Exchange Single Mailbox Recovery 0 0 4 Select the type of licence to add to the Backup a aa Lotus Domino 6 5 7 0 0 Group E g Server Edition a Sim 0 0 5 In the Number of Licences to add or V55 Database oo o Sharepoint 0
164. nt Size Alternatively click the Size button on the main toolbar or right click the Account name and then click Change Account Size on the shortcut menu that appears 5 Inthe Change Account Size dialog box that appears type the new Account limit in Gigabytes in the Enter a new size in GB box and then click OK The Account size limit will be updated on the Storage Platform and the new maximum value will display in the Size column on the Accounts tab Account Management Accounts Licencing E Storage Platform Data Protected Data Protected 4 5P OWNER last backup fall backups i RESELLER A E DAVEE 5 00 GR 1 11 ME 1 11 MB E im RESELLER E LJ JENNYD 1 00 GB 0 54 KB 1 05 KE LAPTOPS Total 3 7 0066 909 31MB 909 81 MB SERVERS Remote Management ATTIX Enabling an Account Using the SP Console you can enable an Account that was previously disabled thereby allowing it to back up to the Storage Platform again i Note An Account could have been disabled as a result of manual disabling see below or an action such as a Backup Snapshot see Importing a Backup Snapshot later in this chapter To enable an Account 1 In the Account Management view expand the Account Management tree and select the name of the Group to which the Account belongs In the work area ensure that the Accounts tab is selected Select the name of the Account you wish to enable 4 On the Accounts menu click Enable
165. o prevent the StorageServer from mirroring with the Master Password e g if more than one StorageServer is connecting to the same MirrorServer In such cases you can create a Mirror Account with a username and password different to that of the Admin role i Note When mirroring via a Mirror Account the MirrorServer certificate is not updated automatically and needs to be manually updated To manually update the MirrorServer certificate copy the p12 file from the StorageServer s SS_Service folder to the MirrorServer s p12 folder If the MirrorServer is managed by a separate party who could be providing mirroring for several customers the certificates should be managed by the separate party To create a Mirror Account 1 Select the MirrorServer in the Storage Platform Configuration tree 2 Click the Configure button on the main toolbar Alternatively click the MirrorServer menu and then select Configure or right click the server name and then select Configure on the shortcut menu that displays 3 Click the MirrorFrom tab In the Authorised Sources area click the Add button 5 Inthe Mirror Account dialog box that appears type an Account name and password in the boxes provided and then click OK 6 Click OK again to close the Configure MirrorServer dialog box The Mirror Account now exists on the MirrorServer but you need to configure the StorageServer that will be mirroring to it to use the new Account
166. o the next step or Build to start the build process Note The exclusions specified above are marked in the Backup Client as Excluded by Administrator and take priority over the backup selection made by the end user 4 1 p Step 6 of 11 Specify restrictions DL advanced option i Note This step is only available when deploying a DL Backup Client 1 Modify users ability to cancel or B Deployment wizard x Restrictions f change scheduled backups change ee eee ne f te backup selections change Backup Alow the userto do the folowing IV Cancel scheduled backups Account settings change application Change schedules IV Change selections options and or change passwords by do eee V Change application options selecting or deselecting the respective Pae check boxes Allow the user to snooze wamings up to fio times 2 Click Next to continue to the next step or Build to start the build ATTIX Pro process Hp lt Bae ne gt ea conca Deployment Module ATTIX Step 7 of 11 Specify restrictions Advanced option 1 Deployment Module Modify the behaviour of the MSI installer by selecting the level of customisation that the end user will be allowed to perform during the install process i Note If you select Not be visible you must have administrator privileges when running the installer or the installation will fail This option causes the installation to r
167. odify the settings as required 3 Click OK to save the changes or Cancel to exit the window Standard Reports ATTIX Running vs scheduling reports In the Reports view you can run a report manually at any time or schedule reports to run at particular times To run a report manually 1 Inthe Reports tree click the report template type 2 In the work area right click the report name and then click Show report Alternatively double click the report name The report will open in your default Internet browser You can also schedule reports to be emailed automatically See below To create a scheduled report 1 Click the Schedule Report button on the toolbar 2 The wizard will prompt for the report category and report template to be used if you did not select a particular report before clicking the Schedule Report toolbar button 3 Provide a name and description for this report and then click Next Specify the delivery schedule 5 Specify the delivery options Use the Add button to specify the email addresses to which the reports must be emailed Multiple email addresses must be separated with a semicolon Tip Scheduled reports are displayed in the Scheduled Reports tab in the work area The schedule of existing reports may be modified by clicking the Configure button on the main toolbar and can be removed by clicking the Delete button Standard Reports ATTIX Standard Reports The following reports can be
168. ole but are available for XML calls to the Storage Platform Click OK The new role will be added to the Roles list in the work area You can configure copy or delete it at any time using the methods described below To modify configure a role 1 2 Click the role name in the Roles list On the Roles menu click Configure Alternatively click the Configure button on the toolbar or right click the role name and then click Configure on the shortcut menu that appears In the properties dialog box that appears modify configure the role as desired Click OK To view rights allocated to a role Click the role name in the Roles list On the Roles menu click Configure Alternatively click the Configure button on the toolbar or right click the role name and then click Configure on the shortcut menu that appears In the Rights area of the properties dialog box that appears all rights allocated to the role are displayed as selected Click the Navigation Pane tab to view the display rights allocated to the role To copy a role for use as a template for additional roles Click the role name in the Roles list On the Roles menu click Copy Role Alternatively right click the role name in the work area and then click Copy Role on the shortcut menu In the Copy Role dialog box that appears type a unique name for the role in the box provided Click OK A copy of the original role will be saved with the new name and listed in
169. oll ups on MirrorServer same as above HSM Backup References and Keep fi m roll ups on MirrorServwer MirrorServer roll up retention options Keep all roll ups on MirrorServer HSM Selecting Hierarchical Storage Management HSM will enable HSM for the Group With HSM enabled all Backup Accounts belonging to the Group will automatically archive roll ups that are older than the latest roll up kept online to the directory specified on the StorageServer s HSM tab i Note To enable HSM at Group level HSM must be enabled on the relevant StorageServer For more information on enabling HSM on the StorageServer see StorageServers in Chapter 7 Storage Platform Configuration Backup References With Backup References enabled you can view a list of backed up items that were archived from the Storage Platform to the specified HSM directory on the Restore tab All archived folders are displayed with greyed out folder icons and you can browse through the available Sa dates i Note These files can however not be restored until the data is moved back to the appticable folder on the Storage Platform by one of the Backup Administrators MirrorServer Roll up retention As with StorageServers you can specify the number of roll ups to keep in the MirrorServer Backup Groups ATTIX Messages tab E Configure Group LAPTOPS xi Admin Notification Expiry Roll ups Messages Updates Profiling Licences Permissions
170. on on the toolbar Alternatively right click the StorageServer name and then click Configure Click the Bindings tab Select the IP address you wish to bind the StorageServer to 4 Click OK For more information on configuring bindings see Bindings later in this chapter Changing the StorageServer IP address Warning This is an advanced function and should be used with caution Changing the StorageServer IP address on the AccountServer will result in ALL Backup Clients using the new address To change the StorageServer IP address 1 Inthe Storage Platform Configuration tree click the name of the StorageServer 2 On the StorageServer menu point to Advanced and then click Change StorageServer address Alternatively right click the name of the StorageServer and then point to Advanced and click Change StorageServer address on the shortcut menu 3 Inthe Warning dialog box that appears click OK 4 In the Change Server IP and Port on AccountServer dialog box modify the IP address and port number as required 5 Click OK StorageServers ATTIX Locking unlocking the StorageServer The Storage Platform Console allows you to lock and unlock StorageServers Locking a server prevents any new Backup Accounts from being added to it Unlocking a server allows the addition of new Backup Accounts To lock the StorageServer 1 Inthe Storage Platform Configuration tree click the StorageServer name 2 On the Storage
171. ore a database not older than 60 minutes from the StorageServer should the AccountServer database fail for any reason Activity is logged in the AccountServer and StorageServer Diagnostics areas The AccountServer logs the message Backing up database to StorageServerIPAddress when the database backup starts and Database backed up to StorageServerIPAddress when the process is complete After the StorageServer has received the database it will log the message Backup database received P Tip It is advisable to mirror the StorageServer to an offsite location especially if the AccountServer and StorageServers are running on the same machine to ensure that it can be restored if the Storage Platform fails The AccountServer database is part of the data that is mirrored to the remote MirrorServer In the case of an AccountServer and StorageServer failure the StorageServer will have to be recovered from the MirrorServer before you can restore the AccountServer database from the StorageServer Manual backups Although AccountServer database backups are run automatically every 60 minutes you can initiate manual backups at any point in time To manually initiate the AccountServer backup procedure 1 Click the AccountServer name in the Storage Platform Configuration tree 2 Click the Backup DB button on the main toolbar Alternatively right click the AccountServer name and then click Backup Database 3 Inthe confirmation
172. ort online status version and update status St Platf Version Report orage Platform Version Repo n Report from AccountServer HIVEAS Latest version available 7 0 0 77 Server Ip and Port Online Version Status Selection all none AccountServer 0 0 0 0 443 Online 7 0 0 77 s E StorageServer Hive55 1 8443 Online 7 0 0 76 Outdated 7 StorageServer Hive552 8443 Online 7 0 0 76 Outdated 7 MirrorServer HiveMS 1 8443 Online 7 0 0 76 Outdated update cancel Note All Account and Storage Servers on the same installation will be updated if any one of those servers are selected to update SP Console interface ATTIX Help menu continued Options f peseription Manage Updates To update a StorageServer or MirrorServer select it in the Selection column contd and click Update You can cancel any updates by selecting the appropriate component and clicking Cancel Notes While an update is in progress the online status will change to offline for the duration of the upgrade The status column can show one of the following Check mark Indicates that the component is using the latest version Queued Indicates that the component is queued for update Outdated Indicates that there is a newer version available SP Console interface ATTIX Special menus and toolbar buttons The following menus are only available on the menu bar when you are working in their corresponding views Storage Pla
173. ot be an index file to patch against and a warning indicating this will be displayed in the logs A full index will then be requested Roll up retention Use this area to specify the number of roll ups to keep online Example With the default setting to keep only 1 roll up when you do your first backup for the month the backups for the previous month are consolidated into a roll up and the roll up for the month prior to that is deleted Additional information Depending on the data type a certain amount of storage space is required to keep multiple Roll ups online For flat file data where the rate of change is low all unchanged data will be shared across the various roll ups Backup Groups ATTIX Example 1 User share data with 2 monthly change Selected data Compressed Unchanged Changed Total disk restorable size data data usage 1 10 TB 5 TB 10 TB o TB 5 TB 2 10 TB 0 1 TB 9 8 TB 0 2 TB 0 1 TB 3 10 TB 0 1 TB 9 8 TB 0 2 TB 0 1 TB 4 10 TB 0 1 TB 9 8 TB 0 2 TB 0 1 TB 5 10 TB 0 1 TB 9 8 TB 0 2 TB 0 1 TB 6 10 TB 0 1 TB 9 8 TB 0 2 TB 0 1 TB z 10 TB 0 1 TB 9 8 TB 0 2 TB 0 1 TB 8 10 TB 0 1 TB 9 8 TB 0 2 TB 0 1 TB 9 10 TB 0 1 TB 9 8 TB 0 2 TB 0 1 TB 10 10 TB 0 1 TB 9 8 TB 0 2 TB 0 1 TB 11 10 TB 0 1 TB 9 8 TB 0 2 TB 0 1 TB 12 10 TB 0 1 TB 9 8 TB 0 2 TB 0 1 TB Totals 120 TB 6 1 TB 117 8 TB 2 2 TB 6 1 TB Backup Groups 94 ATTIX Example 2 SQL data with 4 change Selected data Compressed Un
174. ount Management view When Access Users connect to the SP Console they will only see the views and options that they are allowed to manage This enables you to provide the same application to many different types of users E g Your support staff helpdesk and financial department Notes User Access Management needs to be configured before you can configure access to Backup Groups in the Account Management pane The default administrative account name in the Storage Platform Console is admin with the master password as specified during the Storage Platform installation y mee Warning As the admin user you have full access to all options and settings Please be careful when sharing the admin password You are advised to create separate administrative Access Users for your support engineers to ensure that changes to the Storage Platform can be tracked and audited User Access Management ATTIX User Access Management view In the User Access Management view you can administer the following Access Users Access Groups Roles For more information on managing each of these components see Access Users Access Groups and Roles below User Access Management view icon legend teon tocation Description ET User Access Management tree Access Users Access Groups Roles node 2 Access Users work area User D Access Groups work area Group GA Roles work area Role Access Users ATTIX
175. oving Slave AccountServers cccccecceeeeeeeeeeeeeseeaeeeeeesaeeaeseeaeeaesaeaess 183 Conngurmng a Slave ACCOUNT VGN setae cr an vores sates iera a 184 Renaming a Slave AccountServer siskaaconupcnsdeniiewnasie exceaabinndeuaaunieneenasnadeeniuntares Diniemanwers 184 Restarting the Slave AccountServer service ccsceeceecseeeeencaeeesenearseecnecnsersneensansnees 184 Ore NO oee E E ee ee er 185 Adding removing and renaming StorageServers ccceceeseceeseeeeeeeeeeeseeeeseeeeseeereenass 187 Manadh o MINONO sesia AEAEE Aa 189 Enabling disabling HSM scciicscvasuncnindninssantenusnasenversneteenaninisinesarteushasnenauetasisuennimaninees 192 Managing the StorageServer IP AdCIreSS ccsccsessececsesnececerseeeneanensoneneessusnsatsnees 193 Locking unlocking the StorageServer ssssssssssssssnsssnsnsnsnsnsnsnsnsnsnsnsnenenenenenenenenenes 194 Starting a StorageServer clean up ssssssssssssssrsrnrnrnrnrnrnrnrnrnrnrnrnnsnsnenenenennnenenenennne 194 Restarting the StorageServer service s ssssssssssssssnsssnsssnsnsnrnsnsnsnsnsnenenenenenenenenenet 195 Configure StorageServer dialog bOX sssssssssssnssnsnsnsrsnnnrsrsnnnrnrnnenennnrnnenenrnrenerennne 196 Access often used reports ssrerererssesssssnsnsssnsnonssunasosnansnsnaneratenenonodononssoasanandnansnanent 200 TEES EE SIELE Srp E A E E AEE vv ve a AE AE nen E EE E ETE 201 Adding removing and renaming MirrorServersS ccecceceeseceeeeeeeeeeeeeeseeeseeeeeeneneesa
176. ow are rolled up at month end and one roll up is retained Roll up schedule Perform a roll up at the end of every calendar month default online When a roll up occurs at the end of a month a C Always keep fio H backups online and roll up when 20 H backups are available full backup copy of the last successful backup in that Roll up retention month is created by working through all the backups and Keep i 4 roll ups online default 1 Keep all roll ups online patches for that month This enables you to restore files from the current month s backups the previous month S Roll up Summary 4 roll up will take place once backups for a complete calendar month are available 4 maximum of 1 roll ups will be stored with the latest month s online backups backups and from the online roll up of the month prior Typical roll up scenario to that This means that if a file was backed up on the 3rd Rol ups Always online day of the first month and then deleted on the 4th day of m anes that same month the file will not be selected for back up Mico Show Advanced Options on the last day of the first month and will therefore not be included in the first month s roll up i Note Roll ups will only be done for Backup Accounts that have backed up within the last month In cases where no backups have been performed for over a month roll ups will resume after the first successful backup Warning If you have Mul
177. p Tools Connections a dd Slave AccountServer gt Refresh Slave AccountServers menu Add Slave This option enables you to add a Slave add Slave AccountServer AccountServer AccountServer to the Storage Platform For more information see Adding and removing Slave AccountServers in Chapter 6 Storage Platform Configuration Refresh Click Refresh to refresh the Storage Platform Configuration tree The SP Console will connect to the AccountServer and Slave AccountServer and then update all information displayed SP Console interface ATTIX Slave AccountServer menu Storage Platform Configuration view When a Slave AccountServer name is selected in the Storage Platform Configuration tree the Slave AccountServer menu is available on the menu bar File view Slave A Canine zi Configure Alt Return Rename Server Connect Advanced Storag lt 7 Refresh Slave AccountServer menu Configure Click Configure to access the Configure E AccountServer dialog box that enables you 17 to change the AccountServer settings Configure For more information on configuring the AccountServer see Slave AccountServer in Chapter 6 Storage Platform Configuration Rename Server You can use this option to change the Slave e Rename Server AccountServer display name Y Tip You can use this option to specify a friendly name for the server This name
178. p to 40 GB setting this Collection s storage limit to o will enable it to store up to 10 GB of data If however another Backup Group or Collection is added to the StorageServer Collection the limit assigned to that Group or Collection will affect the storage space available to this Collection For example if the new Group is assigned a 5 GB limit this Collection will then only be able to store up to 5 GB of data 6 Click OK Note After creating a Collection you need to make licences available to any Backup Groups you may wish to add to it To do this you ll need to assign licences to the Collection The Console will prompt you to do this after creating the Collection For instructions see Account Management Licencing later in this chapter me To delete a Collection 1 Inthe Account Management tree click the Collection name 2 On the Collection menu click Delete Collection Alternatively click the Delete button on the main toolbar or right click the Collection name and then click Delete Collection on the shortcut menu that appears 3 Inthe confirmation dialog box that appears click Yes Collections ATTIX Configuring Collection settings Settings configured for a Collection will determine the default settings assigned to all new Backup Groups added to that Collection i Note While most Collection settings affect only the default values of new Backup Groups the Group Storage Limit appl
179. pdates click the Retrieve Settings button in the Backup Account area of the Backup Client s Options and Settings dialog box Backup Groups ATTIX Licences tab Use this tab to manage licences allocated to th e St ora g e P atform Admin Notification Expiry Rol ups Messages Updates Profiling Licences permissions Licence 4 Total 4 Assigned 4 Remaining q j Desktop and Laptop 5 3 2 i Note You can add remove licences Server Edition Web Access that belong to the pool of licences ei k purchased from Attix5 To purchase Ms Exchange Server 2000 3 7 additional licences please contact eas your software provider Open Fle Manager Sybase Oracle 9i 10q Groupwise To add Remove licences ae Oracle 8i 1 In the Licence column select the Ecchange Sna Mikos Recav ry Novell type of licence you wish to add Lotus Domino 6 5 7 P O o O O O O O OGOGO OUG OOGG OOUGUOUOU GOG GGU P O o O O O O GO OGOO O O O OG OGOGO OHG O O GOG p OO OOOO O OOOOOOOOOOOOOOOOOGOO E g Server Edition ae ote atabase 2 Inthe Number of Licences to Sharepoint Exchange Single Item Recovery add or remove box type the VMware 5 VMs VMware 20 M s number of licences to add remove PORRE VMware Unlimited M s Y Tip If the Add button is unc disabled ensure that the jais e 0 Licences are available Collection to which the Number of Licences to add or remove fo r fidd Remove Group belongs has suffic
180. pecifyaroup All backup Report Filename W Backup Backups 4llspecify User All backup Admin e Backup BackupsInz4 All Backup Backup BackupsInz45EDetailed Detaledr 22 S de Backup BackupsIn245EDetailedSroaup Detailed r _Restore Defaults Oo os ir Backup BackupsInz4 Specifyaroup Backup Accounts that backed up in the last 24 hours For To show hide property columns in the work area 1 Click the Customize Columns button on the toolbar 2 Inthe Customize Columns dialog box that appears specify which columns you wish to display by selecting the check boxes next to the column names 3 Clear the check boxes next to the names of any columns you wish to hide 4 Click Close Y Tip Click the Refresh button on the main toolbar option to refresh the Reports view Standard Reports ATTIX ReportServer properties In some circumstances you may wish to change the SP Console s ReportServer URL reference Examples If your AccountServer which includes your ReportServer is behind a firewall and the IP address is translated from public to private NAT you would need to configure the SP Console to use the public IP address or host name You may wish to view your reports over a secure connection To do this you would need to change the SP Console s ReportServer IP address reference to begin with https instead of http Please note that to do this you need to install the Root Certificates in your browser to pre
181. r 9 User Access Management To edit Users Groups 1 Select the User Group you wish to edit 2 Click the Edit button 3 Inthe Group Permissions dialog box that appears modify the settings as desired 4 Click Create 5 Click Close The Permissions list will be updated to reflect the changes Backup Groups ATTIX To delete Users Groups 1 Select the User Group you wish to delete 2 Click the Delete button The User Group will disappear from the Permissions list Backup Groups ATTIX Moving Groups You can move Backup Groups between Collections i Note All licences allocated to the Group will be moved to the target Collection To move a Backup Group 1 In the Account Management view expand the Account Management tree and select a Group name 2 Onthe Group menu click Move Alternatively right click the Group name and then click Move on shortcut menu that appears 3 Inthe Move Group dialog box that appears select a target Collection name 5 Move Group Fa SOURCE Group BACKUP ACCOUNTS Storage Platform Top Level Target Collection Mote All licences all 2torage Platrorm Top Level target collection sp OWNER 4 5P OWNERRESELLER B OK Cancel 4 Click OK The Backup Group will be moved to the target Collection along with all licences allocated to it and it will inherit the rights assigned to the Collection Backup Accounts belonging to th
182. r Limit email This will help ensure that the administrator s either upgrade the Account limit or reduce the size of the backup selection Over Limit Notification When a Backup Account exceeds its Account size limit a message is displayed in the Backup Client to notify the user In addition to the notification the message can be set to display one of the following for Backup Account upgrade enquiries None No additional information is displayed Telephone A name and telephone number are displayed Email A name and email address are displayed Group Administrator ATTIX E Configure Group LAPTOPS Ea pesesosoesossesesosossesesseg Admin Notification Expiry Roll ups Messages Updates Profiling Licences Permissions Eeceecssooecooosoesosooossso Enter a semi colon separated list of email addresses that will receive notifications r Over Limit Notification Display the following information to users exceeding their allocated account size None B None None None Telephone and Email A name telephone number and email address are displayed Website A URL is displayed Supply the relevant information for the chosen option if applicable Backup Groups ATTIX Expiry tab Use this tab to specify whether the Backup Group is registered or being used for evaluation purposes You can also specify when this Gro
183. r by right clicking on an Account name and then pointing to Advanced in the shortcut menu VN Warning Please be careful when changing any of these settings Importing a Backup Snapshot The Backup Snapshot feature in DL and SE Clients enables users to create a backup of all selected files on the Client for transferral to the Storage Platform using a removable storage device P ip This feature is useful when the amount of data to be transferred to the Storage Platform is too great to transfer over the Internet After creating a Backup Snapshot using a Backup Client see relevant Client User Manual you can import the data to a StorageServer using the SP Console as described below To import a Backup Snapshot 1 In the Account Management view expand the Account Management tree and then select the name of the Group to which the Client s Backup Account belongs Ensure that the Accounts tab is selected in the work area In the Accounts list select the name of the Account that you wish to import the Snapshot for 4 On the Account menu point to Advanced and then click Import Backup Snapshot Alternatively right click the Account name point to Advanced and then click Import Backup Snapshot on the shortcut menu 5 Inthe Import Backup Snapshot from disk dialog box that displays click the Copy button to copy the StorageServer location path 6 Access the StorageServer on which the Account resides open Windows Explorer paste
184. r security level Only use this option when restoring within a secure environment Complete compression patching before sending data to the Storage Platform MV verify account size before compression patching Enable Yolume Shadow Copying to backup locked files Has no effect if not supported by OS Number of Backup Restore attempts before cancelling fa r Storage Platform during each backup i Duration between connection retries seconds feo whether or not changes were made This Pee een EEC updates the last backup date stamp even Logging Level if there were no changes made to the You can specify the logging level in the backup and restore log files backup set ensuring that the Storage Platform always reflects the latest backup date Complete compression patching before sending data to the Storage Platform During the backup process Attix5 Pro SE compresses and patches files and places them in a queue to be transmitted This queue allows transmission and compression patching to occur in parallel reducing the total backup time significantly Select this option to disable multiple thread backups This option is typically needed when using a dial up account With this setting enabled the Backup Client will compress all new files and patch all modified files before starting to transmit data to the Storage Platform Verify account size before compression patching With this setting enabled the
185. r with Any changes made to the bindings will only be applied when the service restarts Bind IP Address multiple IP addresses you can select which IP address the MirrorServer should bind to i Note This setting will only be enabled if multiple IP addresses are available The list above is empty as there is only one IP available for binding MirrorServers ATTIX Reports view In the Reports view you can administer the following Enterprise Reports Standard Reports You can manually run reports at any point in time or schedule that they be emailed automatically i Notes y Standard Reports are installed by default and can be used by any Admin user Enterprise Reports are provided to Enterprise Reports subscribers For more information please contact your software provider If you do not see the Enterprise section in the left hand pane it is not installed and or activated Please contact your Service Provider for additional information Report logging is displayed in the Storage Platform Diagnostics area To access the Reports view Account Management 1 Open the SP Console and connect to the Storage Platform See Chapter 5 Graphical User Interface GUI 2 In the view selector on the left of the F User 4ccess Management SP Console click the Reports button Reports view icon legend LB Reports tree Enterprise Reports node GP Reports tree Standard R
186. rd box for future MirrorServer additions 8 Click Save amp Connect Refresh the SP Console to view the MirrorServer node in the Storage Platform Configuration tree You can now configure the mirroring setup and schedule For more information see Enabling disabling and managing mirroring later in this chapter MirrorServers ATTIX To rename a MirrorServer In the Storage Platform Configuration tree click the StorageServer name On the StorageServer menu click Rename Server Alternatively right click the StorageServer name and then click Rename Server on the shortcut menu In the Rename MirrorServer dialog box that appears type a new display name in the Name of entry box Click OK To remove a MirrorServer MirrorServers In the Storage Platform Configuration tree click the MirrorServer name On the MirrorServer menu click Remove Server Alternatively right click the MirrorServer name and then click Remove Server on the shortcut menu In the confirmation dialog box that appears click Yes A second confirmation dialog box will appear asking if you wish to remove all Accounts on the MirrorServer Click Yes to remove all Accounts immediately Click No to keep all Accounts ATTIX Enabling disabling and managing mirroring To enable mirroring from the StorageServer to the MirrorServer See StorageServers earlier in this chapter To enable mirroring from one MirrorServer to another 1 In t
187. rio When an AccountServer is connected to one or more StorageServer s together they function as a Storage Platform i Note These components AS amp SS may run on the same or separate physical platforms The Attix5 Pro Storage Platform Console is used to manage and administer all the elements within the storage solution Storage Platform SP Console Product overview The diagram on the left represents a simplified scenario The SP Console connects to the Storage Platform and enables the management of the entire backup environment Backup Accounts Backup Clients and the Storage Platform ATTIX Chapter 2 Getting started This chapter is a Quick Guide to getting the Attix5 Pro Storage Platform Console up and running G Note For more detailed information on using the SP Console see Chapters 3 to 8 later in this manual How to set up an SP Console Follow the steps outlined below to set up the SP Console to access and control the Storage Platform and Backup Accounts i e the backup environment F hal 5 Manage the backup environment 1 Install the 2 Connect to 3 Add 4 Deploy SP Console the Storage licences to _DL SE Client Platform Backup Groups jA installers MSI Getting Started How to set up an SP Console E ATTIX Step 1 Install the SP Console To install the SP Console on a Windows operating system 1 Ensure that the machine on which you w
188. rocess s sssesesessrsrsrnrsrsrsrsrsrsrennnsnenenenenenenenerenenenenennnennnnnnt 149 DEROM E VZO E are E a EAE E re decent 150 Creating a Backup Client deployment file sssesrsiscccevsiavsneeasassnevesivinevessereveexeimeniasesswis 150 Mor TPAO eaa E 160 Chapter 7 Storage Platform Configuration s ssssss222 162 Storage Platform Configuration VieW s sssesssssssrsrsrsrrrrnrsrenrnrnrenrnrnrnnenenrnrnnenenrnrnnenne 163 HENC SINO irera core E A E EAE EE 165 LS AES ADE AE E E e AENT E EE EE E EEE 166 Viewing a server s activity cc eececceeceeeeeeeceee eee eeeeeeea eee eee sansa ese eaesaesaesesaesaesaeaesaenangegs 166 Gancen a el SG osesscai asi wires acess AE easton ues EE TAE AEE yeni 167 ATTIX MONIO WS araa A aneennisaynapayssatueereuunioerecamennasiaus 168 ACCOUN ONET ao E E E S E E E E 169 Configuring an AccountServer accom sisaias ennicoutanststeccineieaconseaw dace is uapenstaarsicpitsernenivenst 171 Renaming an AccountServer sirends nye nenuneawednaies newetvanwdn utysaawertewnden tay snus cevenndaceayensest 175 Adding a Slave AccountServer cccsscscsscessccusecureecuecesseeuseearsecursesseeuneearseeursecurseness 175 Backing up restoring an AccountServer database cccscsecseseseeeeseeeseeeeseeeeeetsnentens 176 Aavan od ACON hts sees cts cere a E Ea 178 Slave ACCOUNTSErVEL ccsceecencseeeencaecesonececeeenececanseeoneansescusonsetsnecnsatsnseneersessnsensansness 182 Adding and rem
189. rver from the AccountServer 1 Inthe Storage Platform Configuration tree click the name of the StorageServer 2 On the StorageServer menu click Remove Server Alternatively right click the name of the StorageServer and then click Remove Server on the shortcut menu 3 Inthe confirmation dialog box that appears click Yes The StorageServer will be removed from the Storage Platform To rename a StorageServer 1 Inthe Storage Platform Configuration tree click the StorageServer name 2 On the StorageServer menu click Rename Server Alternatively right click the StorageServer name and then click Rename Server on the shortcut menu 3 In the Rename StorageServer dialog box that appears type a new display name in the Name of entry box 4 Click OK StorageServers ATTIX Managing mirroring In an Attix5 Pro backup environment you can back up StorageServer data to another server called a MirrorServer For more information see MirrorServers later in this chapter Once you have a MirrorServer installed you can use the SP Console to add it to your StorageServer and configure a mirror schedule To add a MirrorServer to a StorageServer 1 Install a StorageServer that will be used as a MirrorServer using the Storage Platform installer For more information please refer to the Storage Platform User Manual 2 In the Storage Platform Configuration tree click the StorageServer that will be mirrored 3 On the
190. s are available Small Medium Large Extra Large 5 Click OK to close the dialog box Y Tip Alternatively right click the grey area on the toolbar and use the Style and Icon size menus that appear to select the settings a Export to CS Icon Size Medium Large Extra Large Your changes will be applied immediately The same display settings are available for the Activity toolbar that displays below the view selector by default Reports User Access Management Storage Platform Configuration Oo aieisieielc Ji m Icon Size t Text Only Current Activity 4 4 Activity 4 St Icons amp Text SP Console interface ATTIX To change the Activity toolbar display settings 1 On the Tools menu click Options Click the Fixed Views tab In the Fixed View Toolbars area select an option in the Style drop down list The following options are available Icons amp Text Icons only Text only 4 Select an option in the Icon size drop down The following options are available Small Medium Large Extra Large 5 Click OK to close the dialog box P Tip Alternatively right click the grey area on the toolbar and use the Style and Icon size menus that appear to select the settings SP Console interface ATTIX Work area This area displays information relevant to the selected view For more information on each view see View selector earlier in this chapter
191. s tab In the Licences list select the name of the licence you wish to add remove 5 Type the number of licences to add remove in the Number of Licences to add or remove box 6 Click the Add Remove button 4 Licences are available Number of Licences to add or remove E z Add h Remove 7 Click OK i Note When you add licences to a Group or Collection the number of available licences in the parent Collection is updated accordingly Backup Groups ATTIX The number of licences assigned to the Backup Group will display in the Total column on the Licences tab in the Configure Group dialog box 5 Configure Group BACKUP ACCOUNTS Admin Notification Expiry Rol ups Messages Updates Profiing Licences Permissions 4 Total 4 Assigned 4 Remaining Desktop and Laptop 5 0 5 Server Edition 1 11 Web Access 5 T 5 The number of licences will also display in the Total column on the Licencing tab in the Account Management view Account Management Accounts Licencing El di Storage Platform Licence Total Assigned Remaining El ig 4 5P OWNER Desktop and Laptop 8 D 8 E u RESELLER 4 Server Edition id 1l g BACKUP ACCOUNTS Web tddss 8 D RESELLER B MS SOL Server T 0 F Once licences have been added to a Backup Group a deployment MSI installer file can be created from it and used to install Backup Clients onto desktop laptop or server machines Those installations will enable users to
192. sphrase in the boxes provided and then click OK N Warning Please remember your passphrase E Passphrase Please enter the new passphrase twice Passphrase setter Re enter passphrase setae 6 An Information dialog box will indicate that a file called groupcert csr has been saved in a particular location Navigate to that location zip the groupcert csr file and email it to activate attix5 com 4 certificate file has been created and stored in C Users Wadrministratorapp Catal Roaming atti ProyConsole Woertificates 4 5P OWMERIRESELLER 4 v516G192 168 20 215 Wgroupcert csr Please mail this File to activatem attixS com Ensure that you back up the File groupcert key Attix5 will now send you a Group Certificate file called groupcertsigned crt Once received you need to upload this file to the SP Console See below Backup Groups ATTIX To upload a Group Certificate to the SP Console E Navigate to the certificate on the machine running the SP Console Y Tip The default certificate location varies depending on the server s operating system Windows Server 2008 Windows 7 Windows Vista C Users Current user AppData Roaming Attix5 Pro Console Certificates Windows Server 2003 Windows XP C Documents and Settings Current user Application Data Attix5 Pro Console Certificates The Certificates folder contains subfolders for each Collection and or Back
193. ss 202 Enabling disabling and managing mirroring cccececseceeseceeeeeeeeeeeeeseeeeseceesetereetass 204 Manam rO CUI Mises gad eco EEE O EN 206 Enabling disabling MirrorServer HSM sssesssessssssnsnsnsnsnnnnnsnnnnnenenensnnnnnnnnnennnnnennnnnns 208 Managing the MirrorServer IP address ccssssssscsssccrsscursecureecueesuecuseearseeursesaneenens 209 Restarting the MirrorServer SCrviCe c ccsssscsssecsecussecusecursecurcesueseseeeuseearsecursesuneeness 210 Configure MirrorServer dialog DOK asicccescinatdicveuwntesansadeecoderseetiveltactatestesansdeneaeniiea 210 Chapter 8 Reports ccscsccsessesnesceneeneeceneeneeenseeneneeneeneueuneeneeenseeneseusenseeensenes 214 Reports VIEW cicsanvexsbntasinansSununnkasssuxnsneannaskutensaanataannabaenbinasemenbunessastasnalenaestataarsxeneannns 214 E AKOFOR E RODO erorar E E E A Ea 215 standard RODOS serii era EE EEEE 219 Backing up restoring a ReportServer database ccscsccseeneencsrenecncaeenecneansesenensenenes 221 Chapter 9 User Access Management ccccscssseenesesesseeeneseesecenenesseneenenenens 222 User Access Management VIEW cicscnectecictve recneevesreirenstetieueatesinive recdeewetveareeetetsanewesinves 223 ACC S UO O reaa AAA a 224 Acess GrOUDS glee eee E EE EE EE EES 226 Congratulations on choosing the Attix5 Pro Storage Platform Attix5 Pro minimises risk maximises productivity and allows businesses to regain control of their most valuable asset their
194. stics Add 55 Connect Disconnect Storage Platform Configuration StorageServers AccountServer 192 168 20 245 Address 4 Online 4 DiskSize 4 FreeSpace 4 Disk Usage 4 OnDisk 4 Data Protected 4 SIS Saving 4 Comp amp Patch Saving 4 Total Saving lt Server Loc P Chevanatarusare ES StorageServers 192 168 20 245 8443 Online 1 36 TB 1 34 TB 8 56 GB 13 30 GB 8 46 GB 11 93 GB B StorageServer 192 168 4 199 168 20 245 8444 Online 33 89 GB 25 06 GB 0 00 KB 0 00 KB 0 00 KB 0 00 KB 0 00 KB TRUE StorageServer 192 168 2 nanny 1 40 TB 1 36 TB 8 56 GB 13 30 GB 8 46 GB 11 93 GB 5 76 GB r Account Management 7 Storage Platform Configuration Reports User Access Management You can perform the following actions on StorageServers using the SP Console Add remove rename the server Add a MirrorServer Enable disable configure mirroring Start cancel the mirroring process Restore data from a MirrorServer Enable disable HSM Bind the StorageServer to an IP address Change the StorageServer IP address Lock unlock the server Start a StorageServer clean up Restart the StorageServer Service Access often used reports All the above actions can be performed via the StorageServer main and shortcut menus StorageServers ATTIX To access the StorageServer main menu 1 Open the Storage Platform Console a 5 reel 2
195. store via the Backup Client you need to import the relevant HSM data i Note HSM data consists of roll ups that have been archived before being deleted from the Storage Platform For more information on roll ups see Roll ups tab in Chapter 6 Backup Groups To import a Backup Account s HSM data 1 Navigate to the StorageServer s HSM Export folder Tip The location is defined on the HSM tab of the Configure StorageServer dialog box See HSM tab in Chapter 7 Storage Platform Configuration 2 Note the name of the Backup Group to which the Backup Account belongs and then open the matching folder in the HSM location Tip The matching HSM folder names follow the syntax GroupName_AccountName e g ALLSERVERS _SERVER6 3 HSM folders are named according to the last backup date contained in the roll up Open the folder containing the roll ups you wish to make available to the Client for restoring v Tip Roll up folders names follow the syntax YearMonthDayHourMinuteSecond E g 20100614115403 which represents 14 June 2010 11 54 03 4 In the archived roll up folder you ll find either an HSM folder with a folder name that matches that of the Backup Account GUID or a single HSM Tar file a If a full HSM folder is available copy it to the Clipboard the folder name should match that of the Backup Account GUID b Ifa single Tar file is available you first need to untar the file and then
196. t a particular word or phrase Status bar The Status bar displays the IP address of the Storage Platform you are currently connected to along with the username used to connect to it Connected to 192 168 20 120 192 168 20 120 Logged on as Admin SP Console interface ATTIX You can use the SP Console to manage Backup Accounts and their connections to the Storage Platform You can also place the Accounts into Backup Groups and Collections and deploy Client installation files to enable the creation of new Accounts within those Groups and Collections See below for more information Account Management view In the Account Management view you can administer the following a Collectio ns Backup Groups Backup Accounts E Backup Client deployments Backup Clients Remote Management To access the Account Management view 1 Open the SP Console and connect to the Storage peor ener ey x Platform See Chapter 3 Connection Storage Platform Configuration 2 In the view selector on the left of the SP Console click the Account Management User Access Management button Reports 5 RESELLER A summary of all Collections and Backup EE Groups configured on the Storage Platform as Ae cieszsasz 7 will be displayed by default This provides DEN Je je stat a is _ you with an overview of the default settings a configured in each Collection Backup
197. t the case the mirror process will fail with the appropriate message appearing in the StorageServer log W Example In V6 2 3 6 is the major version and 2 is the minor version Therefore if the StorageServer is V6 2 3 it can be mirrored to a V6 2 2 MirrorServer but not to a V6 1 1 MirrorServer To cancel the mirroring process Click the MirrorServer name and then click the Cancel Mirror button on the toolbar To restore data from a MirrorServer See StorageServers earlier in this chapter MirrorServers ATTIX Managing Mirror Accounts When configuring a MirrorServer or StorageServer to accept mirrored data from StorageServers you can allow those StorageServers to connect to it using the Storage Platform s Master Password or a Mirror Account Master Password The Master Password would have been defined during the Storage Platform installation process It is the password used to access the AccountServer StorageServer s and MirrorServer s Y Tip For instructions on how to change the Master Password see Master Password under Advanced Options in the AccountServer section of Chapter 7 Storage Platform Configuration Warning If mirroring more than one StorageServer a maximum of one StorageServer should connect to the MirrorServer using the Master Password The recommended setup would be to mirror each StorageServer using a different Mirror Account Mirror Account You may wish t
198. tform Collection Group Account Available in the Account Management view AccountServer StorageServers StorageServer MirrorServer Slave AccountServers Slave AccountServer Available in the Storage Platform Configuration view Reports Available in the Reports view Access Users Access Groups Roles Available in the User Access Management view i Note For an overview of the views available see SP Console views earlier in this chapter For detailed descriptions of the functions in each view see Chapters 5 8 The toolbar buttons available are also dependent on the view selected in the view selector W Example When you click the Account Management button in the view selector and you select a Group in the Account Management tree Group related management buttons display on the toolbar p C SB 8 Delete Deploy Keys Configure Columns Filter Export bo T5 However when you click the Reports button the toolbar changes to display report related buttons Connect Disconnect Activity Diagnostics Refresh Configure Y Tip Mouse over comments are provided for additional information about the enabled toolbar buttons Simply move the mouse pointer over a toolbar button the comment will be displayed within a second ari Refresh report properties SP Console interface ATTIX Storage Platform menu Account Management view When Storage Platform is selected in the Account Management tree t
199. the Backup Group can hold If this is zero the number of Backup Accounts is unlimited Roll ups The number of roll ups that are retained for Accounts in the Backup Group Expiry Date The date on which the Backup Group expires If this column is empty the Backup Group does not have an expiry date Mirror Enabled Mirroring is either enabled or disabled Enabled The Backup Group is either enabled or disabled Type The Backup Group is either a registered or evaluation group Updates Automatic updates are either on off or on the SP default setting Profiling Profiling is either enabled or disabled HSM Enabled Hierarchical Storage Management is either enabled or disabled Account Management view ATTIX Default Account Size The default storage space allocated to Backup Accounts in the Backup Group Overspill The percentage of the Account limit that Accounts in the Backup Group may exceed during the backup process When a Backup Group is selected the following columns are available by default in the Accounts tab Account Name The name of the Backup Account Size The storage space allocated to the Backup Account Data Protected last backup The amount of uncompressed data protected by the last backup Data Protected all backups The amount of data protected by all backups The sum of the uncompressed size of all the files excluding unchanged files in all backups If there
200. the Roles list ATTIX To delete a role 1 Click the role name in the Roles list 2 On the Roles menu click Delete Role Alternatively right click the role name in the work area and then click Delete Role on the shortcut menu 3 Inthe confirmation dialog box that appears click Yes To assign roles to Access Users or Access Groups Roles are assigned to Access Users Groups by configuring the appropriate Backup Group s Permissions tab See Permissions tab in Chapter 6 Account Management Roles
201. the StorageServer See Roll ups tab in Chapter 6 Account Management for instructions on enabling and configuring HSM at the Group level To enable HSM on the StorageServer 1 Click the StorageServer name and then click the Configure button on the toolbar Alternatively right click the StorageServer name and then click Configure Click the HSM tab Select the Enable HSM on this StorageServer check box Select the format in which the HSM files should be saved Ensure that the HSM folder export and import directories are correct Click OK oo gt To disable HSM on the StorageServer 1 Click the StorageServer name and then click the Configure button on the toolbar Alternatively right click the StorageServer name and then click Configure Click the HSM tab Clear the Enable HSM on this StorageServer check box 4 Click OK StorageServers ATTIX Managing the StorageServer IP address The Storage Platform Console allows you to specify which IP address a StorageServer should bind to when multiple IP addresses are available It also allows you to change the StorageServer IP address altogether should the need arise See below for instructions on performing each task Bindings On a multi homed system a server with multiple IP addresses you can select which IP address the StorageServer should bind to To bind a StorageServer to a specific IP address 1 Click the StorageServer name and then click the Configure butt
202. the folder where the created MSI file must be stored Your Desktop is the default location 4 Once the MSI has been built you can choose to open the Deployment folder on exit from the Deployment Wizard 5 Click Close The Deployment Wizard will save the current deployment settings before closing The next time you open the Deployment Wizard your settings will be automatically populated Deployment Module ATTIX MSI Installer The Attix5 Pro MSI installer enables you to remotely deploy Server Edition and Desktop amp Laptop Edition Backup Clients using your preferred desktop management solution e g Microsoft SMS Use the Deployment Wizard to include the AccountServer and Group settings in the MSI With these settings populated you can specify that the Backup Account must be created automatically during the install process Use the following command to run the installer ensure that you have administrator privileges BackupClientFileName msi PREPACCOUNT Yes If you do not wish to use the preconfigured AccountServer and Backup Group details you can use additional parameters to override the default settings configured SERVERIP IP address of the AccountServer ACCOUNTNAME Backup Account name ACCOUNTPASSWORD Backup Account password i Note If you do not specify a Account password a random one will be used CREATEKEY Backup Group Create Key ACCOUNTKEY Backup Account encryption key i Note
203. tion the view selector Reports i Note The views available depend on the user access rights assigned to you by your Backup Administrator As an Admin user you have access to all the options described below User Access Management 2 Use the management tools available in the selected view to manage the backup features For more information on tools tasks and views see Chapter 6 Account Management Chapter 7 Storage Platform Configuration Chapter 8 Reports Chapter 9 User Access Management How to set up an SP Console ATTIX Installing the SP Console on a computer enables its users to manage the Storage Platform User Access Management enables you to provide SP access to everyone involved in its administration with the option of limiting the functionality available to each user i Note For the latest system requirements and compatibility information please refer to the System Requirements and Compatibility Matrix To install the Storage Platform Console 1 Run the SP Console installer issued to you by your software provider This will launch the SP Console Setup Wizard 2 Follow the Setup Wizard steps as described below VATE Q UL LECU eo qie The SP Console installer will automatically detect if an earlier version is installed If so it will launch any necessary updates The updated SP Console will retain the display and connection settings of the
204. tiple Backup Sets configured please note that each backup performed by each set will affect the roll up schedule Example If you begin your backups during January by the end of February you can recover from any specific backup during January or February When you do your first backup in March all backups in January are consolidated into a roll up In March you can access any backup made during March or February as well as any file folder within the roll up for January With the default setting to keep only 1 roll up when you do your first backup in April the backups for February are consolidated into a roll up and the roll up for January is deleted Backup Groups ATTIX Roll up schedule You can change the roll up schedule in this area Perform a roll up at the end of every calendar month is selected by default but you can specify a different schedule to suit your needs To change the roll up schedule 1 Select Always keep 2 Type the number of backups to keep online in the Always keep box 3 Type the number of backups that should first be available before a roll up is initiated in the roll up when box Ensure that the roll up retention value is set correctly see below 5 Click OK Warning If you set the Always keep x backups online value to o after a roll up occurs no online backups will be left on the SP Therefore when the first backup after a roll up occurs there will n
205. to back up in GB For more information see Changing an Account s size in Chapter 6 Account Management Enable Click this button to enable an Account thereby allowing it to back up to the Storage Platform For more information see Enabling an Account in Chapter 6 Account Management SP Console interface ATTIX Account menu continued Disable Upgrade Downgrade Rename Delete SP Console interface Click this button to disable a Backup Account thereby preventing it from backing up to the re Disable Storage Platform For more information see Disabling an Account in Chapter 6 Account Management Click this button to upgrade the Backup Account from Evaluation to Registered status j Upgrade For more information see Upgrading an Account in Chapter 6 Account Management Click this button to downgrade the Backup Account from Registered to Evaluation status Downgrade For more information see Downgrading an Account in Chapter 6 Account Management This option enables you to change the display name of the Backup Account G Note At the next backup or restore the Backup Client will adopt the new name and update its details accordingly For more information see Renaming a Backup Account in Chapter 6 Account Management Click this button to permanently delete the Backup x Account and all backup s
206. to change 17 the StorageServer settings Configure For more information on configuring the AccountServer see StorageServers in Chapter 6 Storage Platform Configuration Rename You can use this option to change the StorageServer s Server display name Y Tip You can use this option to specify a friendly name for the server This name will be displayed in the Storage Platform Configuration tree alongside the IP address Remove Click Remove Server to remove the StorageServer E Remove Server Server from the Storage Platform SP Console interface ATTIX StorageServer menu continued Add You can use this option to add a Add MirrorServer MirrorServer MirrorServer to the StorageServer For more information see MirrorServers in Chapter 6 Storage Platform Configuration Advanced gt You can use this option to change the Change StorageSer Change StorageServer IP address and port StorageServer number address For more information see Managing the StorageServer IP address in Chapter 6 Storage Platform Configuration A Warning This option should be used with caution It will redirect all Backup Clients that previously backed up to the StorageServer to the new address Advanced gt Lock Click this option to lock the StorageServer StorageServer thereby preventing any new Backup Accounts from being added to it i Note When locked the menu
207. to the Backup Amount of Backups Available 5 Schedule and installed plug ins Backup Schedule Daily Backup Schedule Daily 19h00 Advanced Schedule None Plug in Information Installed Plug ins Not Available Remote Management use the Backup Selection tab to modify the backup selection on the remote Right click the files and or folders You can machine and use the shortcut menus to change their Click the Backup button on the main selection statuses toolbar to initiate the backup process If the previous backup failed for any reason the Storage Platform Console will prompt whether the previous backup must be resumed You can use the Restore tab to restore files and folders Select the folders to restore and then click the Restore button on the main toolbar to initiate the restore process Tip While a Backup or Restore process 1S running you can use the Cancel button to stop the process On the Logs tab you can view Backup and Restore Logs To view only a summary of the logs click the Summary button on the main toolbar Summary Backup Selection Restore Logs ACCOUNT O1 BSc LY Config Msi E Documents and Settings E Lf Administrator LY Application Data Lv Cookies L7 Desktop Lv Favorites Ly Local Settings E i My Documents My Music Ly My Pictures L7 visual Studic Lv NetHood Ly PrintHood Lv Recent Filters Include Deselect Refresh A
208. toolbar select the Registered check box and then click Close You can then move the column to the position that best suits your management needs by clicking the column heading and using a drag and drop operation Renaming a Backup Account You can rename a Backup Account using the SP Console To rename a Backup Account 1 Inthe Account Management view expand the Account Management tree and select the name of the Group to which the Account belongs Ensure that the Accounts tab is selected in the work area In the Accounts list select the name of the Account you wish to rename 4 Onthe Account menu click Rename Alternatively right click the Account name and then click Rename in the shortcut menu that appears 5 In the Rename Backup Account dialog box that appears type a new name for the Account 6 Click OK E Rename Backup Account Account Mame ohn At the next backup or restore the Client will adopt the new name and update its details accordingly Remote Management ATTIX Changing a user password You can change the user password associated with a Backup Account using the SP Console To change a user password 1 In the Account Management view expand the Account Management tree and select the name of the Group to which the Account belongs Ensure that the Accounts tab is selected in the work area In the Accounts list select the name of the Account you wish to change the user password for
209. torage Platform user access permissions i Note Only the functions and permissions enabled by the Backup Administrator will be available to the user logging in with an audit trail logged For more information on user permissions see Chapter 9 User Access Management SP Console interface ATTIX Menu bar and toolbar buttons File wiew Storage Platform Tools Connections Help Five menus always display on the menu bar regardless of the view being worked in File View Tools Connections Help The following tables provide descriptions of the options available in each menu and screenshots of buttons where applicable COC Exit Click Exit to disconnect from the SP and close the SP Console SP Console interface ATTIX Use the View menu to switch between different views and show or hide the Activity and Diagnostics areas Note For detailed information on each of the views and areas see Chapters 5 8 as well as Activity area and Diagnostics area later in this chapter Account Click Account Management to Account Management Management switch to the Account Management view Storage Click Storage Platform Storage Platform Configuration Platform Configuration to switch to the Configuration Storage Platform Configuration view Reports Click Reports to switch to the Reports Reports view User Access Click User Access Management User 4ccess Management Management to
210. tore the data 3 Click the Configure button on the toolbar 4 On the MirrorTo tab ensure that the correct MirrorServer settings are configured and then click the Restore Mirror button The StorageServer will restore the mirrored data from the MirrorServer This deletes and replaces the existing StorageServer and includes the Backup Account data and the AccountServer database Warning Mirroring is disabled when you click this button to ensure that no scheduled mirrors will be initiated during the restore process StorageServers ATTIX 5 After the restore has completed select the AccountServer name in the tree and then click the Restore DB button on the toolbar This will restore the AccountServer database from the StorageServer to the AccountServer 6 Enable mirroring again in the StorageServer MirrorTo section Enabling disabling HSM Hierarchical Storage Management HSM enables you to move roll ups to a removable device before they are deleted For more information on roll ups see Roll ups tab in Chapter 6 Account Management These archives roll ups can then be restored to the live Storage Platform at any stage if data has to be recovered from a backup set that is no longer available online In order to use the HSM feature you first need to enable HSM on the StorageServer and then enable and configure how you would like it to function at Group level Below are instructions on enabling and disabling HSM on
211. ture You can do this in the Storage Platform Configuration view of the console To view the tasks being performed on a server Click the Storage Platform Configuration button in the view selector Expand the AccountServer node Navigate to the server you wish to monitor e g Storage gt StorageServer123 a ee Ensure that the Activity button is depressed in the main toolbar Ackiviky 5 Inthe Activity area you ll be able to see all current and queued tasks for the selected Storage Platform Configuration View server 2 8 8 8 4 8 a Current Activity 4 4 Account 4 Progress 4 Description Backups 1 Mirror QAHIVEMS1 8443 Hivel Group2 admin 192 168 20 126 FED1464B WHISKEY 91 Receiving 118 89 MB from StorageServer at 192 168 2 Restores 0 Mirror QAHiveSS1 8443 Hive Group2 FED1464B WHISKEY Account 5 of 16 Sending 142 012 Files 40 286 remainin Roll ups 0 Backup QAHiveSS1 8443 Hivel Group3 FEDORA41432 MUFAS4 Receiving pre index file 80 509 17 01 MB unknown at Mirrors 2 Maintenance QAHiveSS1 8443 PREPACCOUNT FEDORA1464 Queued attempt 13 Account Moves O Maintenance QAHiveSS1 38443 PREPACCOUNT GAVIN BEAST PC Queued attempt 13 Integrity Checks 0 Maintenance QAHiveS51 8443 TESTER Gavin GAVIN BEAST PC Queued attempt 13 Other 18 Maintenance QAHiveSS1 8443 TESTER Patrick ASD Queued attempt 13 Maintenance QAHiveSS1 8443 TESTER Patrick PATRICK PC Queued
212. un in the background See Step 9 of 11 Configure custom Backup Client settings for instructions on configuring the MSI properties so that the Backup Account name password and encryption key are installed without user input D Deployment Wizard xi Installer i Specify settings that will modify the behaviour of the generated installer 0 i D The user interface will Only allow installation folder customisation Not allow any customisation Not be visible silent install F Display a licence agreement Create Licence Agreement file Installer uses this language English United States Me Backup Client uses this language A x Pro Same as Operating System x pao ck Trews a cons Click Create Licence Agreement file to create a licence agreement After you have created a licence agreement you can choose to display it in the installer wizard by selecting the Display a licence agreement check box i Note If the Deployment Wizard detects a Licence rtf file in C Users User AppData Roaming Deployment the Create Licence Agreement file link changes to Edit Licence Agreement file Click Next to continue to the next step or Build to start the build process ATTIX Step 8 of 11 Set environment optimisation SE advanced option i Note This step is only available when deploying an SE Backup Client 1 Select Local LAN or Remote B Deployment Wizard E Backup Client Optim
213. unt belongs In the work area ensure that the Accounts tab is selected Select the name of the Account you wish to delete 4 On the Accounts menu click Delete Alternatively click the Delete button on the main toolbar or right click the Account name and then click Delete on the shortcut menu 5 Inthe confirmation box that displays click Yes This command will PERMANENTLY delete the complete backup set of account JOHNE Are you sure A Warnings This command will PERMANENTLY delete the complete set of backed up files belonging to the Backup Account If unsure about whether or not to delete the Backup Account please consider disabling the Backup Account instead See Disabling Accounts later in this chapter If the Backup Account is being mirrored by default it will be deleted from the MirrorServer as soon as the delete command is issued Remote Management ATTIX Changing an Account s size As the Backup Administrator you may wish to change the backup limit for Accounts You can increase or decrease the disk space allowed for each Account s backups by changing the Account size in the Console To change the Account size 1 Inthe Account Management view expand the Account Management tree and select the name of the Group to which the Account belongs In the work area ensure that the Accounts tab is selected Select the name of the Account you wish to modify On the Accounts menu click Change Accou
214. unts please refer to the relevant Backup Client User Manual Attix5 Pro Desktop amp Laptop User Manual or Backup Edition Server Edition User Manual Change Account size Enable Disable Account Upgrade Downgrade Account Rename Account Connect to Backup Client See Remote Management later in this chapter Change User Password Change Group Move Account Export Account list to CSV The following additional and advanced options are also available when you right click on a Backup Account Import Backup Snapshot Export Restore Snapshot JInitiate Schedule Integrity Check Change the StorageServer it connects to Override StorageServer IP address Copy Account GUID to Clipboard Access often used reports Remote Management ATTIX 9 Tips Multiple Accounts in the same Backup Group can be highlighted by using the SHIFT or CTRL keys and then selecting them with your mouse The actions most commonly performed by administrators can be initiated using the buttons on the toolbar Adding and deleting Accounts Adding Backup Accounts Backup Accounts are created during the Account Wizard For more information please refer to the relevant Client User Manual Attix5 Pro Desktop amp Laptop User Manual or Backup Edition Server Edition User Manual To delete an Account 1 Inthe Account Management view expand the Storage Platform tree and select the name of the Group to which the Acco
215. up Group on the Storage Platform Paste the groupcertsigned crt file into the relevant Group folder 9 Tip The format of the folder is GroupnameAccountServerIP Example With a Collection called A SP OWNER another Collection RESELLER A within it and a Backup Group named BACKUP ACCOUNTS within that the folder would be called BACKUPACCOUNTS192 168 20 120 and the path would be Certificates A SP OWNER RESELLER A BACKUPACCOUNTS192 168 20 120 In the SP Console expand the Account Management tree and then select the Group name On the Group menu click Certificate Alternatively right click the Group name and then click Certificate on the shortcut menu In the Group Certificate dialog box that appears click Upload Group Certificate i Note This process must be authorised by your Service Provider before a certificate will be generated Each Backup Account users encryption key will be captured when the Account performs a successful backup Backup Groups ATTIX To confirm when a Group Certificate expires 1 In the SP Console expand the Account Management tree and then select the Group name In the work area click the Certificate tab The Group Certificate Information will be displayed in the top half of the tab with the expiry dates To reactivate the Group Certificate 1 Locate the certificate files on the machine running the SP Console See Tips in To upload a Group Certificate to the SP Consol
216. up environments that would benefit from having a Disaster Recovery site Note Please refer to the Storage Platform User Manual for detailed instructions on the physical setup of MirrorServers Once your MirrorServer is installed and online you can use the SP Console to connect your StorageServer or another MirrorServer to it and then configure the mirroring process P Tip With Attix5 Pro you also have the option to mirror data between StorageServers a StorageServer can function as both a StorageServer and MirrorServer receiving mirrored data from another StorageServer SA al Using the SP Console you can manage the following MirrorServer connections and processes Add MirrorServers to StorageServers See StorageServers earlier in this chapter Add MirrorServers to other MirrorServers Rename remove servers Enable disable configure mirroring Start cancel the mirroring process Restore data from a MirrorServer See StorageServers earlier in this chapter Enable disable MirrorServer HSM Bind the MirrorServer to an IP address All the above actions can be performed via the MirrorServer main and shortcut menus To access the MirrorServer main menu Open the Storage Platform Console Click the Storage Platform Configuration button in the view selector In the Storage Platform Configuration tree expand the AccountServer node Navigate to and then click the MirrorServer name TPNH Click the MirrorServer
217. up must be disabled after which Accounts belonging to it will not be able to connect to the Storage Platform a aan aa T Admin Notification Expiry Roll ups Messages Updates Profiing Licences Permissions Note isabli i Note Instead of disabling eae eee ee the entire Group on a certain Registered Group willbe disabled on 2012 12 12 yyyyiMMjdd date individual evaluation 7 Enable Client Banner accounts can automatically Client Banner URL Default Test URL be disabled and deleted after a specified number of days This is an evaluation Group Select This is a registered group once users have obtained a Group licence Should the Group s registration be for a limited time period you can specify the date on which the Group will be disabled in this area You can also enable or disable the display of a Client banner at the bottom of Clients belonging to Registered Groups Clear the Enable Client Banner check box to disable the banner display Select This is an evaluation group to allow users to evaluate the software for a limited period Users backing up to an evaluation group or with evaluation accounts will see a countdown to the expiry date in their backup summary screen displayed after each successful backup e g Your evaluation account will expire in 6 days i Note The Client banner image in the defined URL will replace the default banner image permanently on the Backup Client P
218. ure the Slave AccountServer in the same manner as a normal AccountServer For more information see Configuring an AccountServer in Chapter 7 Storage Platform Configuration Renaming a Slave AccountServer To rename a Slave AccountServer 1 Inthe Storage Platform Configuration tree click the Slave AccountServer name 2 On the Slave AccountServer menu click Rename Server Alternatively right click the Slave AccountServer name and then click Rename Server on the shortcut menu 3 In the Rename Slave AccountServer dialog box that appears type a new display name in the Name of entry box 4 Click OK Restarting the Slave AccountServer service To restart the Slave AccountServer service 1 Inthe Storage Platform Configuration tree right click the Slave AccountServer name point to Advanced and then click Restart Service 2 Inthe confirmation dialog box that appears click Yes Slave AccountServer ATTIX StorageServers A StorageServer is a secure data storage system that manages the data between the Storage Platform and Backup Clients during backups and restores It can also receive mirror data from other StorageServers You can access an overview of all StorageServers details by selecting the StorageServers node in the Storage Platform Configuration tree B Attix5 Pro Console OL x File View StorageServers Tools Connections Help 7 ma 3 Refresh apie e Activity Diagno
219. vent it warning you about the SP certificate every time you try to view a report To change the ReportServer URL reference 1 Click the Enterprise node in the Reports tree and then click the Configure button on the toolbar Alternatively double click the Enterprise node 2 In the ReportServer properties dialog box that appears modify the ReportServer URL field as required 3 Click OK to save the changes or Cancel to exit the window In cases where you wish to view your reports over a secure connection you should install Root Certificates in your browser to prevent it warning you about the SP certificate every time you try to view a report The certificates are added to your computer s trusted root certificates To install Root Certificates 1 In the ReportServer properties dialog box click the Install Root Certificates button 2 Inthe Security Warning dialog box that appears click Yes Another modifiable ReportServer property is the report retention period You can specify how long the ReportServer will keep reports before deleting them To modify the report retention period 1 Click the Enterprise node in the Reports tree and then click the Configure button on the toolbar Alternatively double click the Enterprise node 2 In the ReportServer properties dialog box that appears specify how long the ReportServer should store reports before deleting them the retention period is enabled by default and set to 60 days M
220. ver 1 Click the StorageServer name and then click the Configure button on the toolbar Alternatively right click the StorageServer name and then click Configure On the Mirror To tab select the Mirror this StorageServer check box Configure the Target Mirror Schedule and Create Catch up areas as desired For more information see Configure StorageServer dialog box later in this chapter 4 Click OK 5 In the Storage Platform Configuration tree click the MirrorServer name and then click the Configure button on the toolbar Alternatively right click the StorageServer name and then click Configure or double click the MirrorServer name 6 Click the Mirror From tab Depending on the login credentials chosen when adding the MirrorServer as described in step 7 of To add a MirrorServer to a StorageServer above perform one of the following actions a If Use Master Password was selected ensure that the Master Password check box is selected b If other credentials were supplied select the Mirror Accounts check box click the Add button and then enter the same credentials specified during the Add MirrorServer process as described in step 7 of To add a MirrorServer to a StorageServer Click OK 8 Click OK To disable mirroring from the StorageServer to the MirrorServer 1 Click the StorageServer name and then click the Configure button on the toolbar Alternatively right click the StorageServer name and then cl
221. will be displayed in the Storage Platform Configuration tree alongside of the IP address Advanced gt Click this option to retrieve the latest Update Licence Info Update Licence activation data from the LicenceServer Info For more information see Updating licence information in Chapter 6 Storage Platform Configuration SP Console interface ATTIX Slave AccountServer menu continued De Description Buttman Advanced gt This option enables you to change the E Change Master Password Change Master password for all Slave AccountServer s main Password AccountServer s StorageServer s and MirrorServer s that form the Storage Platform For more information see Master password in Chapter 6 Storage Platform Configuration Refresh Click Refresh to refresh the Storage Platform My Configuration tree The SP Console will ro connect to the AccountServer and Slave Refresh AccountServer and then update all information displayed SP Console interface ATTIX Reports menu Reports view In the Reports view the Reports menu is available on the menu bar Reports Tools Caonnectior gt Refresh FS wt Configure Alt Return Refresh Click Refresh to retrieve the latest figures from the AccountServer and update the information displayed in the work area accordingly Configure Click Configure to modify the general report properties or to configure a specific
222. y This key is needed to create new Backup Accounts for this Backup Group It is used during the Backup Client software Deployment process and prevents unauthorised Backup Accounts being created i Notes A Create Key can be up to 16 characters long and consist of letters numbers and characters Create Keys are not case sensitive StorageServer IP Address If multiple StorageServers are available you can click the StorageServer IP Address arrow and select an IP address to ensure that all Backup Accounts in the Group reside on the same StorageServer Note Automatic StorageServer IP address allocation is enabled by default This means that when a new Backup Account is created it will be assigned to the StorageServer _ with the most free disk space SIS Behaviour Note SIS behaviour settings only refer to Global SIS Account level SIS is always enabled equivalent to Minimum Space setting i Disabled Global SIS is completely disabled for all Backup Accounts in the Group You will not benefit from files already on the StorageServer and none of the uploaded files will be placed in Global Storage This has the least impact on the disk during backups and is also the fastest Minimum Space Default During the backup all received files are checked against Global Storage to eliminate duplicates prior to transfer This requires that Global Storage is accessed during the backup process which will slow the
223. y be updated to version 5 due to the infrastructure change from an application to a service It will continue to function as normal To update the DL Client you need to uninstall the old version manually and then install the new version and reconnect to the existing Backup Account For more information please contact your support team In Server Edition this functionality is available for v4 1 Backup Clients and higher Attix5 creates update packs that are distributed to the various AccountServers The AccountServer then distributes these packs to the different Backup Clients as they are requested during the backup process i Notes l Backup Clients are always updated to the latest version and service pack available on the Storage Platform If the version is too old to be updated the update must be done manually However please refer to the previous note before attempting to do so Update instructions can be found later in this chapter The update pack is packaged into one file per Storage Platform A separate update for each brand and operating system is created If you have different branded Backup Clients connecting to your Storage Platform they will be updated with their own branding Deployment Module ATTIX Enabling Auto Updates You can enable Auto Updates for the complete Storage Platform or per Collection or Group i Notes Please note that you need to configure Auto Updates before you can enable them For more
224. y role can access the Account Management view which enables them to view all Backup Accounts in the Backup Group but they cannot modify any settings You can manage Roles as follows Create new roles Modify Configure roles View rights allocated to a role Copy roles to use as templates Delete roles To create a new role 1 Inthe User Access Management tree click Roles 2 On the Roles menu click New Role Alternatively click the New Role button on the main toolbar or right click the Roles node and then click New Role on the shortcut menu that appears 3 Inthe New Role dialog box that appears type a name for the role in the Name box Type a description of the role in the Description box 5 In the Rights area select the check boxes next to the rights you wish to grant assigned Access Users 6 Click the Navigation Panes tab and select the views you wish to grant assigned Access Users i Note All allowed panes are filtered to only display the Backup Groups Accounts that the Access Users are allowed to see Roles ATTIX Roles 7 Tips You can use the Select All button to grant Access Users all rights You can use the Select None button to clear all selections enabling you to start the selection process anew You can click the Show Advanced Rights button to display additional rights only required for use by advanced users These entries marked in red are not used by the Storage Platform Cons

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