ACN Mobile User Manual
Contents
1. VIN 9 MESSAGING SMS AND 5 BO 10 WHATARE SMS AND MMS kan e a 10 O 10 10 Tem 10 MMS TROUBLESHOOTING GUIDE cccccecccecccsccecccececscccncceecceeccusccsccuscnscccsccusecusecuscesscasensscnscensceusees 11 INTERNET ON THE MOVE EE _ ___ _ _ __ _ ___ VAI 12 ES MESE oy 12 RETURN 12 How 12 GPRS TROUBLESHOOTING 13 vw UN 14 a 14 15 rE ETTING 15 ENA TTT SOS 16 ACN MOBILE CUSTOMER SERVICE z ccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccoes 17 Getting Started Activating your SIM card To activate you SIM card please follow the instructions 1 Detach the ACN SIM card from the SIM card holder and install it in your mobile phone 2 Switch your phone on 3 Enter your PIN code confirmed in the enclosed personalised welcome letter For an explanation of what a PIN code is see below When ACN Mobile shows on your display you ca2. GPRS Please check your phone s user guide you visited wwwacnmobile nl and followed the detailed Instructions on how your MMS settings vla SMS Refer to the MMS Settings section of our for Instructions on downloading the required settings you reele an SMS with the settings Did you press to save these setrings Please switch your phone off Remove the battery re Insert ja and restart your phone Did you switch your phone off and then restart Ir after saving the settings SIS Please send a test Did you creare a test MMS message and send It to your cwn phone number or your own address MMS message to your own phone or emall 5 this message you sent In your Sent Irems folder on your phone Did you the message that you sent within 30 minutes 5 the message you sent In your Tour message must i Please allow up to 2 hours for the mesage be resent There I something wrong with your settings Please delete the Mobile mu i MMS Access Polnt fram your handset and restart the settings process as detalled on ls your Outbox now empty Is the message showing In your Sent Ipers folder the MMS Settings section of our website Congratulations Your phone ls set up correctly for sending and receiving MMS messages equipped for GPRS and MMS As
3. 41 157 225 port 8080 Homepage http www acnmobile com Connection Security n a 15 Jouw Mobile l After accessing JouwACN Mobile go to Your Account Details click on GPRS and then on Download Settings 2 Select the brand and type of your mobile phone from the drop down menu Tip If you do not know your model number simply remove the battery from your phone and it should be located on a label beneath the battery 3 Enter your mobile number and click on Verstuur mijn instellingen 4 Follow the onscreen instructions on what to do when the SMS message is received by your phone Store the settings on your mobile This service is free of charge from ACN Mobile Email Settings Not only are your friends and family a phone call away but with ACN Mobile you can send and receive email wherever you are keeping you in touch in more ways than one In this section you can download the required settings to enable the functionality to send and receive email on the move Through JouwACN Mobile accessible via our website www acnmobile nl on https jouw acnmobile nl you can conveniently have the required settings sent to your phone via SMS These settings will then install automatically in your phone If your manufacturer is not listed please refer to your phone s user guide and the manual settings section of our website 16 ACN Mobile Customer Service ACN is committed to providing quality service to our c
4. has tried to reach you with the convenience of an SMS notification anytime anywhere ACN Voicemail allows you to do the following Record personalised welcome messages Receive up to 40 voice messages Receive free SMS notifications of messages received Voicemail nstructions As soon as you have an active ACN Mobile subscription all incoming calls will automatically be forwarded to your voicemail if your phone is switched off or if you are busy or out of reach If the caller has left a message you will be notified with the convenience of an SMS message or phone call Listen to your Voicemail With your mobile 1233 From any other phone 06 4920 1233 Whilst abroad 31 6 4920 1233 Voicemail Settings Notification You will be notified by SMS when you have received a message If you would prefer to be notified by a phone call you can simply set this as your default notification method Welcome Message You can personalise your welcome message by adding your name to the standard welcome message or record your own welcome message Voicemail security When calling your voicemail for the first time you will be asked to change the default voicemail code to a personalised code You will need this code to listen to your voice mail messages whilst abroad or when calling from another phone Change voicemail settings Call 1233 from your mobile to change your voicemail settings Change Menu Option Notification 9 1 Person
5. your phone Is you are unfortunately unable to make use of these value added services You must save the settings your phone to be able to use the service Go to www acnmoblle nl and follow the detalled Instructions on how to rece ve your settings 11 Internet the Move What is GPRS Surf the web email and use WAP services anytime anywhere fee With GPRS from ACN you can surf the web send and receive email and use WAP services amp 1 on your phone PDA at high speed Whether 38 you want to find out the latest news or check the weather forecast WAP enables you to stay in touch with what s happening in the world GPRS allows your phone to remotely connect to the internet Your mobile can also be used as a modem for your Palm PDA or laptop to allow you to download your email or surf the web anytime anywhere You only pay for what you use with ACN s GPRS service and not for the time you are connected You are not charged until you send or receive data which could for example be when you navigate from one website to another For frequent internet users ACN offers a value added bundle option where you get an allocated amount of data usage per month 5mb for nominal monthly fee This bundle option offers competitive prices for data please refer to our price list for further information WAP Internet on the move WAP Wireless Application Protocol is the technology that bring
6. AI one world one vision ACN Mobile User Manual GETTING E 3 ACTIVATING YOUR SIM CARD UA De ran 3 m 3 yon TLN us n ER O 3 EEE 3 S VERO NR RESI ooo 4 NEUTER 4 A aa EU MACH 4 Calling when outside of the Netherlands 4 OUR TARIEF OPTIONN SSS asas abs a A bS aa a Re Aan 5 E oy 5 IN DONT ED 5 E O 5 ACN 5 ROAMING AND ene 6 CALLING INTERNATIONALLY 6 GET YOUR MESSAGE ACROSS ANYTIME 6 USING YOUR MOBILE ABROAD 6 RECEIVE CALLS WHILE YOU ARE ROAMING ccccsecccsecccsccecccccsccccsccacccccsscccnccnssccesseccsccaceccassecenseneceeseeaes 6 SEND YOUR MESSAGES AROUND THE GLOBE ccsccoseceeccccccccccecccscccsccusecsecusccscaucensecesscusccusectecauseateees 7 ACN Y OICE MATE SE RY IC E cep 8 8 Voicemail IRASIFUCLLORS sans 8 Voicemail Ree Esser 8
7. alised welcome message 9 2 Add name to standard message 9 3 Voicemail code 9 4 Voicemail Guide Fay Mbox Sa Far OGM Reminder Main Menu p Play Status Motificatian Parsonal Yalcona Message 2 f pag Voice 3 du 3 y Menu Called 1 d hours Keep amp 3 EL he DM Playback Controls Forward seconds finish a Back to bell dc tal Standard Key Functions Complete current action Cancel last action and backup one step xit tc nain menu au pe 8 0 eneral explanation Messaging SMS and 5 What are SMS and MMS Sending a short message from your mobile is simple and effective communication tool Text messaging with SMS allows you to keep in touch with your friends and family and with MMS you can send more than just words What is SMS SMS allows you to send a personal text message to your friends and family of up to 160 characters Sending an SMS is simple so join in the fun and get texting today Many modern handsets make sending an SMS even easier with word recognition For instructions on using SMS with your phone refer to the manufacturer s user guide What is MMS Want to get creative with your messages MMS Multimedia Messagin
8. an use a given amount of data per month 5Mb for a fixed monthly fee Roaming and International Calling Internationally Whether calling family in Southern France or friends on holiday in Spain you ll always know TH how much your calling costs from the Netherlands with ACN Mobile We divide the world into 4 zones Western Europe Rest of Europe North America and Rest of the World and you pay one flat rate to call any country in each zone Anytime Get your message across Anytime Anywhere Keep in touch with anyone anywhere in the world by SMS Sending a text message to your friends outside of the Netherlands is simple effective an inexpensive with ACN Mobile There is one flat rate to send SMS messages anywhere in the world and at anytime Please note that sending SMS messages to numbers outside of the Netherlands is excluded from the SMS100 bundle option international SMS messages are charged individually Using your mobile abroad Escaping to the sun Going skiing ACN ensures you are fully mobile in more than 190 countries You keep moving we keep you connected Anytime Anywhere Whether you want to know how much calls will cost when you re on holiday or check that your ACN mobile subscription will work in the country you are planning to visit ACN has made it easy for you to get all the information you need Don t forget to pack your mobile your charger travel adapter and sunbl
9. ands Enter prefix code Phone number Calling I nternationally When making calls to destinations outside of the Netherlands enter or 00 followed by the country code for the country you are calling to omit the first zero in the area code and enter the phone number We recommend that you use instead of 00 as the key replaces the prefix 00 for calls even from countries that use a different prefix for international calls Enter code prefix code Phone number Calling when outside of the Netherlands Your ACN Mobile subscription keeps you connected when you are outside of the Netherlands To make a phone call within a country outside of the Netherlands simply enter the area code followed by the phone number To make an International call from a country outside of the Netherlands simply follow the procedure for calling internationally Please note that to call to the Netherlands from another country you must use the international dialling prefix 31 Enter country code prefix code Phone number Tip When saving phone numbers to your mobile phone it is a good idea to save them in the international format using the prefix so that you can easily contact your friends and family when you are on holiday or travelling abroad Our Tariff Options ACN Slim If you like the cost control that a pre paid product provides but would like to enjoy the competitive pricing and full ser
10. g is an enhanced version of SMS allowing you to send more than just text to your friends and family With MMS you can include the following in your messages E Photographs Pictures 5 Audio or Music files Self recorded Voice messages Self recorded Video messages MMS is made up of a short presentation comprising still or animated postcards pictures screensavers greetings cards maps cartoons and business cards all of which can feature text and sound You are only limited by your own creativity and a maximum message size of 100kb which is the equivalent of more than 400 SMS messages And with MMS you can send a message to your friend s mobile phone or email address Your friend doesn t even need an MMS compatible handset For older phones that do not support MMS an SMS is received with a code and a web link to our internet site where your friend can view and save your message Using MMS You need the following to be able to send and receive MMS messages A mobile phone with MMS and GPRS functionality E MMS settings for your phone You can download the required settings on our website www acnmobile nl The settings provided are applicable to most phones Should you have any problems please refer to your phone s user guide After the settings have been downloaded you should restart your phone to ensure that the settings install correctly 10 MMS Troubleshooting Guide Does your phone support MMS and
11. n start calling Your PIN code Your PIN code is a unique 4 digit number that locks your phone and protects it against unauthorised usage If you incorrectly enter your PIN code more than 3 times your SIM card will become blocked and in most cases you will need to unblock it using the PUK code see below Changing your PI N code To change your PIN code simply do the following 1 Enter 04 current PIN code 2 Enter new PIN code 3 Repeat new PIN code For example if your PIN code 15 1234 and you would like to change it to 5678 you should enter 04 1234 5678 5678 Your code Your PUK code is a Personal Unblocking Key that will unblock your SIM card if you have incorrectly entered your PIN code more than 3 times If your SIM card is blocked your phone will in most cases automatically prompt you to enter your PUK code If your phone does not automatically prompt you to enter the PUK code please do the following l Enter 05 PUK Code 2 Enter new PIN code 3 Repeat new For example if your PUK code is 12345678 and your phone is blocked you can set up 9876 as your new PIN code by entering 05 12345678 9876 9876 If you incorrectly enter the PUK 10 times your SIM card will remain blocked and you will need to purchase a new SIM card from ACN Calling Anywhere Calling in the Netherlands Enter the area code followed by the phone number when calling within the Netherl
12. o our Roaming and International pages on our website www acnmobile nl for more information and prices Your phone must have GPRS functionality For more information refer to your phone s user guide 12 GPRS Troubleshooting Guide Does your phone support MMS and As your phone Is not 1 GPRS Please check your phone s equipped for GPRS and MMS user guide you are unfortunately unable T to make use of these value added services you visited www acnmobile nl Refer to the GPRS Settings and followed the detalled Instructions section of our site for on how to recelve your GPRS Instructions on downloading settings via SMS the required settings Ti x the settings to you SMS with the the service settings Did you press to save Go to wwwaenmobile nl and these settings follow the detalled Instructions on how your settings Please switch your phone off Remove the battery re Insert and restart your phone Did you switch your phone off and then restart It after saving the settings SMS message Have you been able to view a site by using your GPRS connection Did you set ACN Mobile Internet as your default access There ls something wrong with your settings Please Have you tried to dear your cache delete the ATN Mobile please see your phone s user guide Internet acce
13. ock Please refer to the set zones on our website www acnmobile nl for the rates to call home to the Netherlands SMS MMS and GPRS Receive calls while you are roaming Your friends and family can keep in touch with you while you are abroad They will be charged the standard rate to call your mobile phone from the Netherlands and you will be charged the rate from the Netherlands border to wherever you are in the world ACN makes managing your costs simple by dividing the world into 4 zones and applying one flat roaming rate to any country in each zone Refer to the Calling Internationally section on our website www acnmobile nl for information on which countries are in each zone Send your messages around the globe Not only can you call and send picture and text messages whilst abroad with ACN Mobile you can also surf the net and read your email from the beach With GPRS you can connect to the internet with your mobile in more than 55 countries You should ensure that your mobile is compatible with the network frequency of your destination For MMS GPRS needs to be activated and you need to have a mobile phone that is compatible with GPRS and MMS Additional data charges may apply Voicemail Service ACN Voicemail With ACN Voicemail you won t miss a thing Our value added voicemail system receives voice messages and call forwarding ensures you are reachable wherever you are You will always know as soon as someone
14. s a downsized version of the internet to your mobile phone WAP is available via dial up or GPRS ACN s WAP service via GPRS allows you access to the information you need within seconds Using GPRS You need the following to be able to use the GPRS network for your internet and email m A mobile phone with GPRS network functionality GPRS settings for your phone To set up WAP using GPRS simply enter your APN Access Point Name By selecting settings in the web connection internet section on your phone you should automatically be prompted to enter your APN details An APN for both MMS and GPRS is typically required You can download the required settings on our website www acnmobile nl The settings provided are applicable to most phones Should you have any problems please refer to your phone s user guide After the settings have been downloaded you should restart your phone to ensure that the settings install correctly How much does it cost A fixed rate applies to WAP via dial up For WAP via GPRS ACN offers either a flat standard rate or one data bundle of 5Mb Please refer to our GPRS section and price list for more information When you are abroad GPRS keeps you connected even when you are abroad allowing you to email your holiday photos to friends and check the weather back home while relaxing on the beach Please note however that prices differ from our usual rates depending on the country and local provider Please refer t
15. ss Point Name Internet acnmobile nl User Name None Prompt Password NO Password None Authentication Normal Gateway IP Address 212 41 157 225 port 8080 Homepage http mms Connection Security n a JouwACN Mobile l After accessing JouwACN Mobile go to Your Account Details click on GPRS and then on Download Settings 2 Select the brand and type of your mobile phone from the drop down menu Tip If you do not know your model number simply remove the battery from your phone and it should be located on a label beneath the battery 3 Enter your mobile number and click on Verstuur mijn instellingen 4 Follow the onscreen instructions on what to do when the SMS message is received by your phone Store the settings on your mobile This service is free of charge from ACN Mobile 14 WAP Settings With ACN Mobile you can surf the web access your email send photographs and greetings cards and chat online anytime anywhere You can connect to the internet from your phone using dial up or GPRS GPRS offers you a high speed connection Refer to the GPRS section for more details To use dial up simply enter 31626000222 as the dial up number in the web connection internet settings section on your phone Please refer to your phone s user guide for more information on using WAP via dial up Using WAP services via dial up is charged per minute For our current dial up rates please refer to the price list available on o
16. ss polnt from and trled to reconnect your handset and restart the Did this work settings process as detalled on the GPRS Settings section of our website Please ser ACM Mobile Internet as your default access a NO polnt and try accessing agaln Congratulations Your phone Ig set up correctly for surfing the Met using ACH GPRS service 13 Settings MMS Settings You must have a connection to the GPRS network set up on your phone to benefit from the advantages of MMS This connection uses what is referred to as an access point or APN Access Point Name Through JouwACN Mobile accessible via our website www acnmobile nl or on https jouw acnmobile nl you can conveniently have the required settings sent to your phone via SMS These settings will then install automatically in your phone If your manufacturer is not listed please refer to your phone s user guide and the manual settings section of our website Manual Settings You can also enter the required settings manually Simply enter the details below for each setting in conjunction with the information provided in your phone s user guide Please be aware that different manufacturers use different names for the settings but the information detailed below should enable you to set up your phone Manual MMS Settings To set up your phone for MMS simply enter the following MMS handset settings Connection Name Multimedia Data Bearer GPRS Acce
17. ur website www acnmobile nl WAP handset settings Profile name WAP example can be any name gt Connect through Multimedia same as WAP MMS connection setting Homepage URL http wap telfort nl Proxy address 212 41 157 225 Port 9201 GPRS Settings To use GPRS you must configure your phone to connect to the GPRS network The network connection uses what is referred to as an access point or APN Access Point Name Through J ouwACN Mobile accessible via our website www acnmobile nl on https jouw acnmobile nl you can conveniently have the required settings sent to your phone via SMS These settings will then install automatically in your phone If your manufacturer is not listed please refer to your phone s user guide and the manual settings section of our website Manual Settings You can also enter the required settings manually Simply enter the details below for each setting in conjunction with the information provided in your phone s user guide Please be aware that different manufacturers use different names for the settings but the information detailed below should enable you to set up your phone Manual GPRS Settings To set up your phone for GPRS simply enter the following nternet connection settings Connection Name ACN Mobile Data Bearer GPRS Access Point Name nternet acnmobile nl User Name None Prompt Password NO Password None Authentication Normal Gateway IP Address 212
18. ustomers Should you need to contact us our Customer Service Representatives are always prepared to help you with any questions relating to ACN s mobile service Simply call 0900 202 22 07 Mon Fri 08 00 17 00 hrs 0 09 minute for calls from fixed lines When calling from outside of the Netherlands with your mobile dial 31 6 4920 1200 In the case of a lost or stolen SIM card you can block your service online via JouwACN Mobile at anytime or contact Customer Services For lost or stolen SIM cards and technical issues Customer Services are available Mon Fri 08 00 22 00 hrs If you need to contact us in writing our postal address is ACN Europe BV PO Box 90422 1006 BK Amsterdam nternational rates will apply 17
19. vice functionality of post paid ACN Slim is the calling plan for you By calling ACN or visiting our website you can define your calling limit and keep track of your usage ACN Bonus 1 1 Designed for callers with a low to medium monthly usage ACN Bonus 1 1 offers the convenience of competitive flat rates for all call types and an attractive SMS rate Refer to our price list for more details And for each minute of national calls you make you will earn one ACN 2 ACN bonus minute that you can use to make calls to other ACN mobile users in the following month So the more calls you make the more you can save ACN Tal k 750 If you are frequent mobile user you will enjoy the advantages of ACN Talk 750 With ACN Talk 750 our extremely competitive national rates are reduced for the first 500 minutes And if you don t use all of the minutes the remainder will be transferred to the following month If that isn t enough you will also benefit from 250 ACN 2 ACN minutes for calls to other ACN mobile users Competitive rates apply to all other call types and SMS ACN Options You can further reduce your costs on the ACN Bonus 1 1 and ACN Talk 750 calling plans with our value added SMS and GPRS option bundles For a low monthly fee enhance your text life with 100 SMS messages per month For frequent internet users ACN offers a GPRS bundle on the ACN Bonus 1 1 and ACN Talk 750 calling plans where you c
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