Hotel Motel
Contents
1. SPK 3 SAVE SPK oon Doc Cm o Cmm LEER BEO Amr DAA Prog Redial SAVE SPK Ext No Alarm Time The alarm time format is as follows HH MM DD HH Hour MM Minute DD 00 3 Setting the time from the extension itself Key Station Phone is not in use Oa Oa Ce Co EEG GEB w CO Hea Hay Prog SAVE SPK Alarm Time 99 Press PROG HOLD Hour 2 digit Minute 2 digit 99 SAVE Hybrex Hotel Motel Manual To cancel the setting Prog press PROG HOLD HOLD 4 Setting the time from the extension itself ANALOGUE oon C3E363 Ame gon gon Ame oon gt oon gt Doon gt Doon gt rum 676 HAF HM Dial 700 Alarm Time 99 Dial 4 or Lift handset dial 700 Hour 2 digit Minute 2 digit 99 or hang up DEE OAE EEB Bee 0 gt 20A Gur x Dial 7000 000000 To cancel the setting lift handset and dial 7000 000000 and hang up In all of the above operations the station will receive 1 Morning call only but if 09 is substituted for 99 the station will receive a Morning call EVERY morning at this time until the procedure is cancelled MORNING CALL OPERATION 1 Voice card fitted At the pre programmed time the system will call the extension automatically and if answered will play the voice message to the extension If the extension is busy th2. 5 Hardware Requirements and Programming Guide Introduction The BX8 and BX320 are both fitted with many features designed to make them the best most cost effective choice for small and medium sized Up to approximately 230 Rooms Hotels and Motels available in Australia The following features are available in one or both systems Mini Call Accounting Mini Call Accounting allows the Hotel Motel operator to provide a printout of calls made and costings to each room individually with a minimum of additional hardware Mini Call Accounting allows the system to record details of all Wake up calls made or attempted to be made and a record of whether each was successful or if unsuccessful the reason why Mini call accounting allows the Hotel Motel owner to set a multiplier to decide how much they will charge for each metering pulse received from the telephone exchange and will automatically multiply the pulses received by the cost to give a cost per call and a total cost per room Mini Call Accounting allows the operator to set a Credit Limit so that when a caller has made enough calls to reach the limit set they will not be able to make any further calls without consultation with the operator Mini Call Accounting allows the operator to see a total of all calls waiting to be charged out against all rooms Only Telstra customers are able to use Mini Call Accounting be
3. DOC HOTMOT 001 24 06 1999 THIS MANUAL WAS WRITTEN FOR SOFTWARE VERSION CX8ARO03q MS 101sh PMS 8 WHILE ALL CARE HAS BEEN TAKEN TO ENSURE ACCURACY IT RESTS WITH THE INSTALLER TO ENSURE THAT THE FUNCTIONS PERFORM AS TO THE CUSTOMERS REQUIREMENTS THE POLICY OF AUTO TELECOM IS ONE OF CONTINUAL IMPROVEMENT AND LATER VERSIONS OF HARDWARE AND SOFTWARE MAY CONTAIN ENHANCEMENTS TO THE OPERATION OR FUNCTIONS OF THE BX8 and BX320 AUTO TELECOM DOES NOT AUTOMATICALLY PROVIDE LATER HARDWARE OR SOFTWARE VERSIONS TO ENHANCE FEATURES OR OPERATION AND A CHARGE MAY BE INCURRED FOR UPGRADES NOT ALL THE FEATURES MENTIONED IN THIS MANUAL ARE AVAILABLE IN ALL HYBREX SYSTEMS AUTO TELECOM IN RESPONDING TO MARKET REQUIREMENTS WILL ADD NEW FEATURES TO ONLY ONE SYSTEM AT A TIME AND IT MAY HAPPEN THAT A FEATURE THAT IS DESCRIBED HERE MAY NOT YET BE FITTED TO THE WHOLE RANGE WHERE PRACTICAL FEATURES WILL BE EXPANDED ACROSS THE FULL RANGE AS PART OF FUTURE SOFTWARE DEVELOPMENT Written By Greg Morrison Technical Manager AUTO TELECOM AUSTRALIA INDEX Introduction and features description Mini Call Accounting Operation Guide PMS Integration For Micros Fidelio Setting Morning Calls Morning Call Operation e 99 9 9 9 9 9 9 9 5 221 9 9 9 9 9
4. Telstra customers are able to receive meter pulses for charging however Customers of Optus or other carriers are only able to receive Polarity Reversal signals to indicate that the call has been successful and to start the charging time This method requires that the operator has an external Call Accounting package or device to charge the calls The Hybrex is able to receive polarity reversal signals without additional hardware Message Waiting Several different methods of message waiting are available depending on the system installed and the customers requirements The BX8 supports Intercom Ring Signalling and also Ring Burst signalling Ring Burst signalling is designed to work with a special handset modification and will provide a flashing red light on the phone when a message is waiting for the Guest The BX320 can use both of these methods but can also now be fitted with the optional SLUM card which provides the 90V DC signal needed to drive a standard Neon message waiting light on the majority of message waiting phones sold in Australia Single Digit Dialling Rooms can be set to dial up to 5 different extensions within the Hotel just by dialling 1 digit For instance they could dial 1 for the Bar 2 for the restaurant 3 for room service etc This is in addition to dialling 9 and 0 for the operator and outside lines Rooms can still dial each other direct if allowed by prefixing the room number with a 6 Room To Room Calling Restriction
5. card and a serial printer are required to provide the printout The Epson LX300 is recommended as a reliable cost effective unit This printer will cost around 250 and is connected to the Hybrex serial port using the following cabling configuration BX to Epson 6 wire connection BX 9 Pin PRINTER PC 25 pin 2 RD gt 2 TD 3 TD gt 3 RD 4 DTR gt 6 DSR 5 GND gt 7 GND 6 DSR gt 20 DTR 7 RTS amp 8 CTS gt 5 CTS This configuration has been used with the Epson LX300 printer for Mini Call Accounting on thousands of sites There are other suggested methods of connecting the BX and printer using less wires and some jumpers however this method is the most reliable one so far found and it is not recommended that any others are used It will be necessary to set the printer to the correct Baud rate Parity Data and Stop Bit The default is 1200 n 8 1 for the BX8 and 2400 n 8 1 for the BX320 The BX installation manual contains some suggested connection diagrams for other serial printers When setting up a printer DO NOT enable Mini Call Accounting until the printer is proven to be working with the standard SMDR If the printer is off line or not working correctly it can interfere with the correct operation of Check Out in particular Related system programming Mode 05 04 01 SET RS232 Baud Rate 0 1200 1 2400 3 3600 Mode 05 03 06 Station Number Digit Length Mode 05 05 01 Morning Call Signalling and Record Morning Call Deliv
6. If required rooms can be prevented from dialling each other Hot Line Individual phones can be set to automatically call either an extension or an outside number just by lifting the handset For instance a phone could be installed in the reception area which when taken off hook would automatically call a taxi or a phone in reception could be set to call another extension maybe a cordless phone if the front desk was unattended Flexible Room Numbering Extensions can be renumbered to line up with room numbers and can be 2 3 or 4 digits in length Busy Console Queuing Capability The system can be programmed so that calls to a busy console will not receive busy tone but will receive Ring Back Tone and will camp on to the busy Console s The console will receive Off Hook Busy Remind signal for the camped on call 2 Hybrex Hotel Motel Manual 1 Mini Call Accounting Operation Hotel Key Operation 1 Check in 1 Press Hotel 1 2 Enter the station number 3 Press Save 4 Enter Toll class if required and press Save otherwise step 5 5 Spk Check In Set Toll Class 0 If the room is already checked in the display will show Check In Room Occupied Previously set Morning Calls will be disabled and Morning Call History reset to nil for this room 2 Check out 1 Press Hotel 2 2 Enter the station number 3 Save Check Out 200 SAVE 3 Charge Inquiry 1 Press Hotel 3 2 Enter
7. Room Status to Clean 1 Press Hotel 2 Enter the station number to change status to clean 3 Save Set Room Status 112 Save gt 6 Hybrex Hotel Motel Manual PMS Integration for Micros Fidelio Fidelio is a software package for Motel use which is used by the Front Office to record all guest details control the telephone system and do all billing for the Guest for rooms telephone Bar Restaurant and miscellaneous items It can also be used to set messages to the rooms set wake up calls to the rooms set room DND receive room status from the Hybrex and supervise the delivery of Morning calls Micros terminal equipment is often used in conjunction with the Fidelio software for restaurant and bar terminals and magnetic stripe key writer readers The connection between the 2 systems is via a RS232 cable from the Fidelio Server PC to the Hybrex MPU serial connection The standard BX to PC 6 wire cable is used for the interconnection The Fidelio link file has been standardised at 2400 Baud No parity 8 data bits 1 stop bit When a guest checks into the Hotel Motel their details are recorded into the front Office PC and when completed the PC will Check In the Room and enter the guests name into the Hybrex s programming so that calls from the room to an LCD display phone will display the guests name to the answering staff Credit limits if needed are controlled by Fidelio not the Hybrex Fidelio uses an SMDR format that is totall
8. cause of the need for Meter pulses The hardware requirements are Meter Pulse Detection Cards 12Khz 50Hz for each outgoing trunk the B2 RSC Serial Interface and a low cost Serial printer we recommend the Epson LX300 as a proven cost effective solution Check In Check out The operator phone can check in a phone when the guest arrives and then check out when they leave Once checked out the phone is locked and staff are unable to make outgoing calls thus protecting the operator from fraudulent use The locked phone can still call 000 for emergencies Clean Room Status On the BX systems when a room is checked out it will flash red on the DSS console optional programming required When the staff have completed cleaning the room they lift the phone and dial a code 776 which will change the flashing red light to a solid Green light indicating the room is ready for occupancy by new guests Wake Up Call Either the operator or the room itself can set a wake up call for the room This call will be received by the room at the appointed time and the room will hear Music DND Tone or if the optional Voice card is fitted then can hear a message advising them it is a wake up call Voice Service Card The optional Voice Service Card allows the use of several features including the voice message for wake up calls the voice message to request a guest to contact reception to collect a message and the ability to allow callers to ring directly to guests roo
9. counting Feature has been enabled the system will not record the call if no meter pulses are received Mode 43 CN 01 Flexible Renumbering Mode 43 CN 01 Assign DSS Console Control Station Mode 43 CN 03 Assign DSS Console Key Pattern Group Mode 41 STN 02 03 Assign DSS Console Key Pattern Group late model BX320 Mode 44 ST 02 Place Calls on Hold This mode when set prevents room phones from placing calls on hold It is recommended that all Room phones are prevented from placing calls on hold unless there is a specific reason for not doing 50 0 Enable 1 Disable Mode 45 ST 08 Record SMDR Data This parameter enables or disables the system from recording the SMDR data for this station if Mini Call Accounting is used In this case ALL Administration phones MUST be disabled to prevent their calls using up the available memory Mini Call Accounting MUST not be used for administration phones it MUST only be used for room phones Do not ignore this instruction 0 Record 1 Not Record Mode 46 ST 02 Send Message Wait Signal Level This parameter enables or disables the ability of stations to send a message wait signal It is strongly recommended that this feature is set to 0 for all room phones to prevent inadvertent operation 0 No Message can be sent 9 Higher levels can message wait equal or lower levels Hybrex Hotel Motel Manual 11
10. e message will be placed in the queue buffer and every 2 minutes an attempt will be made to send the message until the call is successful If the extension does not answer the ring will continue for 50 seconds and then the call will be placed in the queue buffer and the system will attempt to deliver the message until successful Once a message has been placed in the queue buffer the MSG lamp will be flashing on the console to indicate that a morning call has been unsuccessful and the console may attempt to send the message manually by pressing SPD MSG Even if the call is unsuccessful the call will be cancelled unless the console presses SPD again before hanging up 2 No Voice card fitted At the pre programmed time the MSG light will flash on the console and the console can then deliver the message manually by pressing SPD MSG and speaking to the extension If the call is unsuccessful the console MUST press SPD before hanging up to retain the call in the system Hybrex Hotel Motel Manual 9 Hardware Requirements and Programming The Mini Call Accounting feature requires that the BX system be fitted with meter pulse cards for each outgoing trunk Auto Telecom Corporation supplies 12 kHz meter pulse cards only Auto Telecom Australia now manufactures a 50 Hz metering card for where 12 Khz can not be used or is not available We reccommend that 12 Khz is used wherever it is available and you are no more than about 4Km from the exchange A B2 RSC
11. ery Use the VPC channel to perform Morning Call service Use background music or DND tone to perform Morning Call service Use VPC channel to perform Morning Call service and use SMDR output for Morning Call History 3 Use background music or DND tone to perform Morning Call service and use SMDR output for Morning Call History NRF oud Mode 05 08 05 SLT programming digit 0 Disable 1 Enable Mode 05 09 02 Camp On to Busy Console 0 Disable 1 Enable Mode 05 12 07 LED Indication of Check In Check Out and Clean Room Status 0 Disable 1 Enable 10 Hybrex Hotel Motel Manual Mode 05 13 01 Enable PMS Fidelio Integration Bx320 PMSx Software 0 Disable 1 Enable Mode 07 gp Flexible Key Group Assignment Add function code 59 for Hotel key Mode 08 gp Flexible DSS Key Group Assignment Programs the key assignment for the DSS Console s Mode 14 01 08 Polarity Reversal Detection Enable Mini Call Accounting This parameter enables polarity reversal detection for accurate timing of calls and also enables the Mini Call Accounting feature 4 is the correct setting for Mini Call Accounting 0 Do Not Detect P R Normal SMDR format output 1 Detect Normal SMDR format output 2 Do Not Detect Simple SMDR format output 3 Detect Simple SMDR format output 4 Do Not Detect P R Enable Mini Accounting Feature 5 Detect Enable Mini Accounting Feature f the Mini Call Ac
12. ledged in the PC then the MW is turned off by the PC This is a safety issue because Fidelio will not turn off the MW key until ALL messages held for the room are opened and acknowledged When room DND is set from the PC then no calls can be made to that room except for Morning calls which will still be delivered If the guest changes rooms then the Front office will notify the Hybrex which will Check out the old room Check in the new room and change the name and if any Message wait light has been set it will be transferred to the new room Once the guest checks out then the PC will also check out the room and mark it as Out and Dirty When the cleaner cleans the room then they will on leaving the room use the phone to dial a code which will mark the room as Out and Clean and ready to re let in Fidelio Hybrex Hotel Motel Manual 7 Set Morning Call When the Console phone is not in use COE nae CW _ _ Rem u BOD a Hae Hee Prog Redial SAVE Ext No Alarm Time OR cad cel nae t BED ooo Funct HOC a SAVE Key Ext No Alarm Time When the Console phone is in conversation oom E C39 Cm _ Cm SESS BEE DoS Spd Prog Redial Ext No Alarm Time The alarm time format is as following HH MM DD HH Hour MM Minute DD 99 Cancel Morning Call When the Console phone is not in use
13. ms In smaller motels where the reception is not manned 24 hours a day the system can be programmed to automatically answer all calls after hours with a voice message and give the caller the opportunity to dial a room number direct The system can be programmed so that unsuccessful wrong number or pulse dialling calls are cut off or alternatively sent to an answering machine to take a message Automatic supervision signals Polarity Reversal or Busy Tone Detection can be used to prevent unsuccessful calls keeping lines open for an excessive time period Hybrex Hotel Motel Manual 1 ISDN Indial BX320 Where ISDN is available the BX320 can be set up for Indial operation This can be used by resort type units where guests stay for more than one or two nights Each room can be assigned an indial number allowing guests to give their number to friends or family and they can be contacted direct rather than going through the front desk and if the units do not have 24 hour reception the guest is still able to receive calls PMS Fidelio Integration BX320 This feature allows the BX320 to interface with the Micros Fidelio Property Management System Property Management Systems allow the Front Office computer to control Check In Out Guest names Room Change Wake Up calls Message Waiting Clean Room status and DND status The PMS package will also receive charging information from the BX320 for billing purposes Polarity Reversal Detection for Charging
14. ter the number of lines for each page Minimum line number 10 lines 4 Hybrex Hotel Motel Manual 3 Save Page Line 20 7 List the number of records stored in the system 1 Press Hotel 7 List Records 0005 The maximum number of records for the BX8 is 350 and for the BX320 it is 1400 8 Print out the total cost of all extensions 1 Press Hotel 8 2 Save to print All Ext Total 000018 00000450 9 Set credit limit for extensions 1 Press Hotel 9 2 Enter the station number to set credit limit for 3 Enter the credit unit Meter Pulses Maximum 65 535 4 Save Ext Limit Set 000000 10 Print out Morning Call History 1 Press Hotel 0 2 Enter the station number to check 3 Save Print Function Print Clear Hybrex Hotel Motel Manual 11 Clear Morning Call History 1 Press Hotel 0 2 Enter the station number to clear 3 Save Mini Accounting Morning Call History Output Data Format 03 06 10 25 Room 0011 Morning Call History Day Time Status 03 80 00 N 03 08 04 B 03 08 06 A N Station did not answer B Station was busy A Station answered If there are no morning calls recorded for the station then the screen will show Print Function No Records 11 Clear Room Messages 1 Press Hotel 2 Enter the station number to clear the message for 3 Save Cancel Room Msg 112 Save gt 12 Change
15. the station number 3 Save 111 IN 000022 00000550 The LCD will display the In Out status as well as the charges for the room Hybrex Hotel Motel Manual 4 Set Rate for Meter Pulses 1 Press Hotel 4 2 Enter the rate for each meter pulse BX8 and newer BX320 or one rate for the older BX320 3 Save Metering Rate 01 BX8 00 00 00 Meter Rate 00 00 BX320 00 00 00 00 The system will charge the first meter pulse at the first amount entered the second meter pulse at the second amount entered and the third meter pulse and all following at the third amount entered on the BX8 and newer BX320 On the older BX320 only 1 rate is able to be set You MUST enter all 3 amounts even if they are the same amount or calls will not charge correctly 5 Print out 1 Press Hotel 5 2 Enter the station number 3 Save If there are no records the display will show Print Out No Records If there are records the print out will be this format Mini Call Accounting Output Data Format HYBREX BX320 C03 06 10 29 123 DATE TIME DURATION TELEPHONE NUMBE UNITS COSTS 06 03 08 00 04 20 0733914222 000003 00000075 06 03 08 00 08 35 0395782222 000004 00000100 06 03 09 00 03 15 96113651 000001 00000025 06 03 09 00 05 46 0722233156 000012 00000300 06 03 09 00 10 20 001188629645764 000017 00000425 000038 00000925 6 Set page length 1 Press Hotel 6 2 En
16. y different to the normal Hybrex output and if PMS is enabled there will be no normal SMDR output to the Serial port Fidelio is designed to work with Meter Pulsing and if this is not available a separate Call Accounting package which must be Fidelio approved is needed to translate the SMDR data to a format that can be used by Fidelio This may require a separate PC to be used as an SMDR interface When a wake up call is set by the front Office it is entered into the Hybrex straight away by the PC and the Hybrex will then take charge of delivering the wake up call If the Hybrex has Morning Call history enabled and the Room does not answer the Morning call then the Hybrex will notify Fidelio of the inability to deliver the call IF Fidelio has a printer connected then the message will be printed out otherwise there will be notification to the PC package The Hybrex will still continue to try and deliver the Morning Call and also notify the Console phone that it is unable to wake up the Room It is also possible to still use the Hybrex Console to set Morning calls without involving the Front Office PC in the process When a Message is received for a guest it is recorded in the Fidelio PC which will then turn on the MW light on the guests phone The guest will respond to the message by calling the Console rather than dialling 76 This will not cancel the MW unlike in previous versions When they call reception and the message is read to the guest and acknow
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