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MailFoundry Users Manual MailFoundry User Manual

1. KKK KEEN KEEN KKK KEN KKK uuu KEE ER KEE KEE KKK KE 51 SMTP Destinations eo eroe eere nnn EE nu unu unn uunuuuar aur uuu K KKK Kn 52 Dotnall ESVel ss toatoseidaessistdatte a iita ferui aet tuts acon Moncaon Od et meae p td tsspivude 53 Accepted Addresses cere uee er eene nnn uas unu uun uasa uuu ERR RK ERR KKK ek 54 Domain Aliases 11 RR EKRKR ER ERR u uu uu uuu unuuuunuuuunuuuuRRRRRRERRRRRRRRRRRRR RUNS 56 MS Exchange Connector nees KRk KREE KEEN KKK KKK KKK KKK Kee 57 Message Footers 1c KRKKR KKK KEE EKR EK EER KKK KER KEE ER KEE KEE KEE KEE KEE RER ERR 58 SMTP ROUTES ene RERE KEE ERERKER KEREN ER KEEER KEE ER EE ER KREE EE KEE ER KEE KR KEE ER KKEEN 59 Svstem Settngs Fab sisse obe dpa t tb To I De ps cb Gia wa aad Veios tud 60 Alert E mail Addresses nr ekukEREREEREEREREEREREER ER EER KR KEEKR KKK EE uuu uua uu uu eben 61 Date amp Time Settings 1c KEE EKR eonun KKK KER KEE ER KEE KEE KEE KEE KEE RER ERR 62 External System Logging EKR or KKR ERKENNEN KEE RER KEE KEE KEE KEE KEE 64 Page 2 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Login Accounts 12 noe o nenne uuu uuuun uuu RRRRRSRRSEREERSEERRERSSERRERSSRRSERSERSE 65 Login IP Restrictions KKK KEE EKR EEN EK KER KKK KEN KEE KER KEE KEE KEE KEE KENE 66 Maintenance une eER KREE KEERER KEREN KEREN KEEER
2. Configuring Options To modify your MS Exchange Connector settings edit the following fields and click on Update It is important to remember that settings are domain specific Enable Exchange Click on this checkbox in order to enable the MS Exchange Connector for this Connector domain Exchange LDAP server Enter the full address of your Domain Controller that will answer Exchange LDAP queries Port Number Enter the TCP IP port number that your Domain Control answers Exchange LDAP queries on The default is 389 Server Version Select either Exchange 5 5 or Exchange 2000 or newer If you are unsure you can select Not sure query both versions Exchange LDAP Enter the user name which will be used to authenticate with your Domain Username Controller If you are using anonymous authentication leave this filed blank Exchange LDAP Enter the password which will be used to authenticate with your Domain Password Controller If you are using anonymous authentication leave this filed blank Search Base For Advanced users Only The default option should work for most installations Valid e mail address Enter a valid email address which should be authenticated by your Domain for testing Controller This is used to test your settings and verify that the connection has been made successfully Page 57 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Message Footers Me
3. Disable or Delete a User To enable disable or delete a user or group of users from the main listing screen check the checkbox next to each listing you wish to change Next select either enable disable or delete from the drop down list located at the lower left of the list Finally click on Go Page 65 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Login IP Restrictions Login IP Restrictions Allowed IP Actions o 66 18 16 88 23 Edit Delete L Select All For additional security you may choose to limit the IP addresses which have access to the MailFoundry appliance s user interface By default the MailFoundry appliance allows connections for any IP address as long as the user authenticates with the correct user name and password It is important to note that it is possible to lock yourself out of your MailFoundry appliance by improperly configuring this option Adding an Allowed IP Addresses To add a new entry to the Allowed IP Address system click on the Add Address button Fill in the fields as listed below Field Description Address or Space Enter the IP Address or IP address block in the following format 192 168 0 1 Address Type Select the address type of either a single IP address an address blocked with a bit mask Example 24 or an address block with a subnet mask Example 255 255 255 0 Enabled When this field is checked the entry will be enabled and abl
4. Example mail mydomain com Port Select the TCP IP port your SMTP destination server is configured to use for inbound message traffic Priority Select the priority for this server Enable Disable a SMTP Route To enable or disable a SMTP Route either check on uncheck the corresponding checkbox next to each listing Once completed click on the Update button Page 59 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual System Settings Tab Alert E mail Addresses Date amp Time External Lagging Login Accounts Login IP Restrictions Maintenance Network Configuration Remote System Backups Shutdown Restart Support Admin Login System Status System Updates Technical Contact List Alert E mail Addresses The System Settings tab provides the ability to configure non mail related functions such as networking configurations security settings and system maintenance This option allows you to configure a list of email addresses which will be notified if there are technical issues with your MailFoundry appliance Date amp Time Settings This option allows you to configure various date and time related options External Logging This option allows you to configure external syslog settings Login Accounts This option allows you to configure a list of users who may log into the MailFoundry appliance s user interface Login IP Restrictions This option allows you to config
5. String not found Contain the exact sting This option will search for a string match in a message portion This option IS case sensitive Using the example from above the following content would NOT trigger the filter meeting Schedule Note case does not match Then Options If a content filter is activated it needs to trigger a Then option Then options do the actual processing of a message Then options include Quarantine message This option will place the message into the quarantine system If the recipient is configured to receive digest messages they will see the filtered message listed The message will not be delivered to the recipient unless they Release the message from the quarantine system Page 83 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Reject message This option will reject the message sending an error to the sending SMTP server It will not be delivered to the recipient Delete message This option will accept the message from the sending SMTP server and then delete it It will not be delivered to the recipient Redirect message to email address This option will automatically forward the message to another email address The original recipient will not receive a copy of the message Text page using email address This option will send a shortened version of the message by SMTP to a text pager s email address This option is often used with SMS enabled
6. V This entry will bypass the anti virus filtering system CS This entry will bypass all custom system filters CD This entry will bypass all custom domain filters CU This entry will bypass all custom address filters Adding a New Entry To add a new entry to the whitelist system click on the Add Entry button Fill in the fields as listed below Field Description For messages Enter the IP address or IP address block in the following format matching this criteria 192 168 0 1 Originating IP Address Type Select the address type of either a single IP address an address blocked with a bit mask Example 24 or an address block with a subnet mask Example 255 255 255 0 For messages Enter the full domain name of the sender Example Solinus com matching this criteria Mail From Domain For messages Enter the full email address of the sender Example support solinus com matching this criteria Mail From Address Disable these filters Select the filtering technologies you would like to disable You can also choose All but virus filtering disabled to disable all checks but keep virus scanning active Comment You can enter an internal description that will help you identify this entry or provide details as to why it was added Enabled When this field is checked the entry will be whitelisted If unchecked the entry will be filtered normally Page 17 of 91 MailFoundry Users Ma
7. to remove Next click on Delete selected keyword lists Page 39 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Address Filters Filter List Priority Description Action L1 1 Ifthe Subject starts with the string Spam then reject message Edit Disable Delete C 2 Ifthe Attachment Name contains the word exe then reject message Edit Disable Delete Ol 3 Ifthe Attachment Name equals the string document zip then reject message Edit Disable Delete C Select All Show Filter Stats Disable v selected filters Keyword List Name Number of Keywords Keywords Action L1 test 2 com pif Edit Delete CI Select All MailFoundry includes a full featured custom filters system Using custom filters you can create filters based on content of inbound and outbound messages Filters created in this section will have an address specific scope Creating an Address Filter For details on the context of custom filters see Chapter 7 Custom Filters To create a new custom filter click on Add a Filter Next enter all required fields and finally click on Create Filter Editing an Address Filter To edit an address filter click on the edit link in the corresponding row within the main listing Enable Disable or Delete an Address Filter To enable disable or delete a filter or group of filters from the main listing screen check the checkbox next to each listing you wish to change Nex
8. 4 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Chapter 2 Important Safety Information Please observe the following guidelines when using your MailFoundry appliance to protect yourself and your appliance from damage To avoid damage to your appliance make sure the AC power source available in your region is compatible with the appliance The MailFoundry appliance is designed to operate using a power connection of 115 volts AC 5 0A used in most of North and South America and some Far Eastern countries such as South Korea and Taiwan or 230 volts AC 2 5A used in most of Europe the Middle East and the Far East The power supply used in the MailFoundry appliance uses Auto Switching technology to determine which power system is used To avoid damage to your MailFoundry appliance when disconnecting and connecting a network cable from the appliance follow these steps first unplug the cable from the network adapter on the back of the appliance and then from the network jack When reconnecting a network cable to your appliance first connect the cable into the network jack and then into the appliance To help prevent electric shock plug the MailFoundry appliance power cable into a properly grounded power source The cable is equipped with a 3 prong connector to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from the cable To help protect your appliance from sudd
9. Attachment Name equals the string document zip then reject message Edit Disable Delete O Select All Show Filter Stats Disable v selected filters Keyword List Name Number of Keywords Keywords Action L1 test 2 com pif Edit Delete CI Select All MailFoundry includes a full featured custom filters system Using custom filters you can create filters based on content of inbound and outbound messages Filters created in this section will have a domain specific scope Creating a Domain Filter For details on the context of custom filters see Chapter 7 Custom Filters To create a new custom filter click on Add a Filter Next enter all required fields and finally click on Create Filter Editing a Domain Filter To edit a filter click on the edit link in the corresponding row within the main listing Enable Disable or Delete a Domain Filter To enable disable or delete a filter or group of filters from the main listing screen check the checkbox next to each listing you wish to change Next select either enable disable or delete from the drop down list located at the lower left of the list Finally click on Go Changing a Domain Filters Priority To change the priority of a custom filter click either on the Up arrow or Down arrow in for the custom filter on the main view screen View Usage Statistics To view usage statistics click on the Show Stats link near the bottom on the left side of the main listing disp
10. Delete C 4 nonconfirm mail abuse org 127 0 0 2 Non confirming Mailing List see http www mail abuse org nmml Edit Disable Delete 45 sblspamhaus org 127 0 0 2 Spamhaus Block List see http iiwww spamhaus org SBL Edit Disable Delete CO Select All Show Statistics Disable selected entries Realtime Block Lists or RBLs are realtime databases of known spam sources maintained by third parties Your MailFoundry appliance can query configured RBLs and reject inbound mail if the source is listed within the RBL database IMPORTANT Notice Solinus does not operate or manage RBL services and therefore cannot verify the integrity of the listings Many third party RBL databases include large listings of major internet service providers which can cause legitimate emails to not be delivered to your users Enable Realtime Block Lists Realtime Block List Master Switch This setting enables disables all Realtime Block List functionality of MailFoundry When enabled the RBL lists configured below will be used decide whetherto allow or deny incoming mail connections based on their origin If an incoming connection is from an IP on the whitelist it will be allowed regardless of its status in a Realtime Block List Realtime Block Lists Disabled RBLs are an optional technology that may be enabled and disabled as needed To enable RBL processing select Enable from the Master Switch menu located on the listing page Once RBL proce
11. KEE KEE ENKER E ERR ERR EE KREE ER KEE ER EE 67 Network Configuration ee KREE EE KKK KEE KEE KREE KEE KREE KKK KR 68 Remote System Backups 1 ERR EK KKR ERKENNEN KKK KER KEE KEE KEE KEE KKK 69 Shutdown Restart eere KKK EK ER KKK EK ER KKK EK KKK KEE EK KKK R 70 Support Admin Login eere esee ER ER ER KREE ER ER KEE ER KEE ER KEE EN 71 System Status eoe er ER KEEER KREE EE ER KREE ER ER KEE ER KEE ER KEE PRO RR Rua KEN 72 System Updates eoe se eara ER KKK ER KEERR KKK EE annuae un uaa KEE KER KE KEE KKK ER 73 Technical Contact List KREE KEE KKK ER KEREN EK Re 74 Reports Td EE EE 75 Custom Emailed Reports KREE ER KEREN EKR KEE EK KEE ERR 76 Beport5chedulifig oeste e eti tod Soter eese E 76 Emailed Report Addresses coro EKEERKKKE EK EKR KEE KEE Re 78 Queue Status e cores eae u uuu uuuasuuuRRRRRSRRRRREERSERRSERSEERRERSSERERRSERSRNS 79 Statistics neen RRE EKE KREE EREK KEREN ER KEEER KEE ER EKE KREE ER KEE EE KREE KREE ER KEEN 80 Chapter Custom Pltets cus SN dee ON OU Ge UR MSS 81 Chapter 8 Queue Mangagerieht eer Egeter 85 Chapter 9 Frequently Asked QueStions ccc cccssssssessscsscessssssecescescensescaeceesescessesssecsscesaenseessees 87 Chapter 10 Service and SUDDOTL 4 es eoi oet rb EC ERR n e evo perd ERR rehus vu
12. MailFoundry Users Manual Per User Overrides Overrides for Quarantine Settings Override Digest Format Digest Frequency Next Digest Actions L1 newdomain com Delta Hourly Today at 11 45 AM Edit Delete L1 admin newdomain com Delta Daily excluding weekends Today at 4 15 PM Edit Delete CI Select All Using the per user override system you can configure specific users by email address to have different quarantine setting then the defaults To add a new override click on the Add Override button in the lower right of the Overrides for Quarantine Settings box You will need to enter the users email address and then define their customized settings Once completed click on Add Override to save Editing a Per User Override To edit a per user override click on the edit link in the corresponding row within the main listing Deleting Per User Overrides To delete per user overrides click on the checkbox next to the entries you would like to remove Next click on Delete Checked Overrides in the lower left of the Overrides for Quarantine Settings box Digest Redirections Digest Redirections newdomain com Email Address Digests Redirected To Admin Functions oO system newdomain com admin newdomain com Edit Delete CI Select All Delete Selected Digest Redirections Add a Digest Redirection A digest redirection allows you to redirect the digest messages for a specific email address to another email address Thi
13. appliance Release Name Release Information Action Release 1 details Install Now Release 2 details Install Now View Update Details To view the release notes for a particular manual update click on the Details link in the corresponding row Apply a Manual Update To apply a manual update click on the Install Now link next to the update you wish to apply A confirmation screen will be displayed Once your selection is confirmed your MailFoundry appliance will begin the installation of the selected update If you choose to apply a manual update and there are previous updates which have not yet been applied your MailFoundry appliance will install all previous updates automatically Page 73 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Technical Contact List Technical Contact E mail Addresses E mail Address Actions L1 sysadmin newdomain com Edit Delete C Select All Addresses added to this list will receive notifications from the MailFoundry technical support staff such as new system update announcements It is recommended that you have all system administrators added to this list Adding a New Address To add a new entry to the Alert E mail Addresses list click on the Add Address button Next enter the full email of the user Finally click on the Add button Editing an Address To edit an Address click on the edit link in the corresponding row within the main listing Dele
14. appliance gives you control over how detected spam messages are handled The most commonly selected option is to use our advanced quarantine digest function which will allow users to view detected spam and release the message in the event it was incorrectly detected You can also choose to redirect detected spam messages to another e mail address tag the message in the subject line or message header or you may delete the messages on the fly Will MailFoundry detect and remove virus infected e mails Yes MailFoundry will detect and remove all known viruses How often are Spam Profiles updated New and updated Spam Profiles are automatically sent to the MailFoundry network appliance every five minutes How often are virus definitions updated New and updated virus definitions are automatically sent to the MailFoundry Network appliance as new viruses are identified What SMTP server products does the MailFoundry appliance work with The MailFoundry appliance will work with any server that supports the SMTP protocol This includes Sendmail and Microsoft Exchange Can I filter messages for multiple domains Yes the MailFoundry network appliance supports multiple domains Configurations may be system wide or domain specific Does the MailFoundry appliance work with multiple mail servers Yes the MailFoundry network appliance can be configured to target any number of SMTP based mail servers You may set routing globally or b
15. cell phones Filter Priority The filter priority defines which filters are applied to the message in which order Once a message matches a filter no further filters matches will be detected Page 84 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Chapter 8 Queue Management Your MailFoundry appliance provides you with many tools for managing messages which are stored within your appliance These messages can be inbound messages which have not yet been delivered outbound messages not yet delivered or messages which have been filtered and placed into the quarantine system Viewing a Queue Queue Status Incoming Queue Domain To From Size Error Action brewtown com postmaster brewtown com RainesHono9878 gamefather com 4 2 kB 451 Invalid sender address while talking to hm mx1 solinus com Details View C mfdemo solinus com sysadmin newdomain com billingstats mfdemo solinus com 1 6 kB connect to newdomain com Connection refused Details View C mfdemo solinus com sysadmin newdomain com billingstats mfdemo solinus com 1 6 kB connect to newdomain com Connection refused Details View CI Select All Reprocess v selected messages You may view a particular queue by clicking on the view link in the corresponding row Re processing a Complete Queue You can reprocess all messages stored in a particular queue by clicking on the Reprocess All link in the corresponding row Deleting all
16. filter Meeting Schedule The following content would NOT activate this filter Page 82 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Here is the Meeting Schedule Note text is not a complete match Exactly equal the string This option will search for a full text match in a message portion This option IS case sensitive Using the example from above the following content would NOT trigger the filter meeting schedule Note case does not match Contain the word This option will search for a word match in a message portion This option is NOT case sensitive Example if you entered Meeting messages with the following content would trigger the filter Meeting Schedule The following content would NOT activate this filter Meetings Schedule Note Meeting and Meetings are different words Contain the exact word This option will search for a word match in a message portion This option IS case sensitive Using the example from above the following content would NOT trigger the filter meeting Schedule Note case does not match Contain the string This option will search for a string match in a message portion This option is NOT case sensitive Example if you entered Meeting messages with the following content would trigger the filter Meeting Schedule Meetings Schedule The following content would NOT activate this filter My Schedule Note
17. on the Browse button A directory listing will be displayed that will allow you to locate the saved file on your computers disk drive Make sure the saved file lists the keywords one per line Once you have selected the file click on Create Your file will be uploaded and your keyword list will be created Deleting a Keyword List To delete a keyword list or group of keyword lists click on the checkbox next to the entries you would like to remove Next click on Delete selected keyword lists Page 41 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Quarantine Options Quarantine Configuration for newdomain com Quarantine Digest Format Do not send the Digest 9 Delta Only list messages since the previous digest Full Digest Quarantine Digest Frequency Daily including weekends starting on Today Lal at 3 Lei 30 Sw PM v Message to be included in the user digest notifications Allowed tags that will only appear in the html portion ofthe message are lt b gt lt i lt p gt lt br gt lt u gt lt img gt lt a gt lt font stable gt lt tr lt td gt Your MailFoundry appliance includes a full featured quarantine system Although it is rare to have a false positive message using the quarantine system will give your email users the ability to view detected spam messages You may also choose to have cleaned virus infected messages included in the quarantine system Another uniq
18. right of the screen User Interface Sections Overview This tab is the default view when you enter the MailFoundry appliance s user interface Included in this tab are several graphical reports illustrating your email traffic and filtering statistics MessageIQ This tab allows you to configure the MessagelQ filtering engine Options found Configurations in this tab include the configuration of anti spam and anti virus services as well as content filtering settings SMTP Settings This tab allows you to configure SMTP related settings such as the domains you will accept email for the hosts that can send mail outbound and the list of internal mail servers which will receive email traffic System Settings This tab allows you to configure system related features including network configurations external logging and system updates Reports This tab allows you to configure reporting features such as custom statistical reports Under this tab you can view your collected statistics and manage your message queues Support This tab provides you with information on how to receive technical support for your MailFoundry appliance Domain Selection Menu On many of the user interface screens you will notice a domain selection drop down menu Using this menu will allow you to change from a system wide global scope to a domain specific scope Many options are only available when using the system level or domain level view
19. the Auto Domains feature Using this system you can configure domain specific options such as the maximum message size and anti virus services SMTP server mapping is also done within the Accepted Domains screen Domains may target one or more SMTP servers Adding a New Entry To add a new entry to the Accepted Domains system click on the Add Domain button Fill in the fields as listed below New Domain Enter the domain name you would like to process messages for Example mydomain com Maximum Message Select the maximum message size you wish to accept for processing This field Size should match the maximum message size allowed by your target SMTP server Virus Protection Select Enable to have messages addressed to this domain scanned for virus infections Next you will be asked to select one or more destination SMTP servers that will receive messages for the domain Check the checkbox in the corresponding rows for those servers which you would like to map to the domain You may optionally change the following settings for each destination SMTP server Priority Select the priority for this server If selecting multiple servers you may have them at equal priority to load balance message traffic Port Select the TCP IP port your SMTP destination server is configured to use for inbound message traffic Once you have selected all of the servers you wish to map for the domain click on the Upda
20. the main listing screen check the checkbox next to each listing you wish to change Next select either enable disable or delete from the drop down list located at the lower left of the list Finally click on Go Page 15 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual View Usage Statistics To view usage statistics click on the Show Stats link near the bottom on the left side of the main listing display To hide usage statistics click on Hide Stats Page 16 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Whitelist Configurations Whitelist Configuration Features Disabled Content Notes 7 op AX Wu Ug 5 Ss eU Actions EJ Domain testdomain com X X X X X x x x Edit Disable Delete SelectAll Show Statistics Disable selected entries Your MailFoundry appliance includes a complete whitelisting system that gives you maximum flexibility You may choose what sender may bypass a filtering technology and which filtering technology they may bypass Whitelist entries created in this section are system wide in scope Legend Description B This entry will bypass the realtime block list check D This entry will bypass the reverse path DNS check M This entry will bypass the maximum message size limit check R This entry will bypass the strict RFC compliance check J This entry will bypass the anti spam filtering system
21. 1100 MailFoundry Users Manual Message POOtet s cra ee cede ti ca cie tete renes 50 A Domatn Eeyels E 58 MS Exchange Connector sss 57 Accepted Addresses 2 e deal dee 54 Accepted Domaines 46 N Alert E mail Addresses 0 cccscccccceesesscececeeseseeceeeescnesseaeeeeeens 61 Allowed Outgoing Hosts sss 48 Network Confiouration 68 Anti Spam Domain Level nete te eoe RV Pee aa ve AER Ea SER RETE 34 Q KENE EE 22 Anti Virus Quarantine Domain Level neran E E aei 36 Domain Level 42 System Level E 24 Si Stel Wide s uo oec coated bac 28 Auto DOrralns eade eee ee dente 51 Queue Management 85 Queue Statls trece teneret ERN 79 C R Custom Emailed Reports s sssssssssssesesisersrsererersesrsrsrsesess 76 Realtime Block Det dana ess 19 D Remote System Backups sess 69 Reports IRC 62 Sched ling 3 ooo ed ud e ORE 76 Default Domain 51 Reverse Path DNS Checks eee 21 Denied Incoming SMTP Hosts sss 15 Adding a New Address ssssseseeeseeeseeeeee 17 19 54 56 74 78 S Domain Aliases esse 56 Shutdown Restart 70 E SMTP Destinations eee eee RERO IEEE 52 SMTP ROUTES 4 eins ce rne e t a ee cust e Fe ehe gero 59 Emailed Report Addresses EE 78 SUD RN P CNN 80 External System Logging ENEE 64 Supporta 44 Eco eid s Nie NOU iiri ira gessi ec 90 Support Admin Login 71 F SySteni Status eel A REPERI 72 System Updates 5 ooo RERO NOR REPEREBEHETS 73 Le Re DER CURT US
22. 123 Address Type Select the type of listing you will be adding using the above address Options include a single address IP block with bit mask or IP block with subnet mask If you select to list an IP block with bit mask enter the integer mask If you select to list an IP block by subnet mask enter the subnet mask in the following format 255 255 255 0 Failure Type Enabled When this field is checked the listed address or address block will be blocked If unchecked the sender may send mail to the appliance Notes You can enter an internal description that will help you identify this entry or provide details as to why it was added Uploading a List of Addresses To upload a text file containing a list of address click on the Upload List button When uploading a list the list must contain a listing of one IP address or address group per line in one of the following formats Single IP eg 123 123 123 123 IP block with integer mask eg 123 123 123 123 24 IP block with subnet mask eg 123 123 123 123 255 255 255 0 Searching an Address To search for a listed IP address enter the address into the Search for an IP text field in the Search section and click on Search Editing an Address To edit an address click on the edit link in the corresponding row within the main listing Enable Disable or Delete an Address To enable disable or delete an address or group of addresses from
23. 3 53 Detailed Breakdown Your MailFoundry appliance includes detailed message usage statistics including message volume details filtering action details and more Statistics are collected in real time and divided by month A detailed break down of each month s statistics is provided Page 80 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Chapter 7 Custom Filters Filter List Priority Description Action L1 1 Ifthe Subject starts with the string Spam then reject message Edit Disable Delete C 2 Ifthe Attachment Name contains the word exe then reject message Edit Disable Delete go 3 Ifthe Attachment Name equals the string document zip then reject message Edit Disable Delete O Select All Show Filter Stats Disable v selected filters Keyword List Name Number of Keywords Keywords Action Fi test 2 com pif Edit Delete CI Select All Your MailFoundry appliance includes a robust content filtering system that allows you to customize filtering on a system level domain level or address level Filter Options Filter options refer to the content of the message which you will be matching your filter to There are several filtering options you can choose from including To Field This option searches the To field of the message From Address This option searches the From field of the message Sender s Name This option searches for the senders name in the m
24. Foundry Virus Header Clean and tag Subject line with Clean and Quarantine Return To Sender Delete Message Notify sender iftheir message contained a virus Ej Notify user if someone tried to send them a virus Override these settings on all domains No configure your anti virus options Settings configured on this screen are system wide unless a domain has been giving domain specific settings Configuring Options To modify your anti virus settings edit the following fields and click on Update It is important to remember that settings will not override domain specific settings unless you select Override these settings on all domains before saving Field Description Anti Virus Check This option will allow you to enable or disable anti virus filtering for your entire system Anti Virus Action There are several options for defining how detected virus infected messages are handled Clean and add X MailFoundry Virus header This option will clean the infected message and place a header within the message will can be used for filtering with an email client such as Microsoft Outlook Clean and tag subject line with This option will clean the infected message and add a tag at the beginning of the subject line of the cleaned message Example VIRUS Clean and Quarantine Message This option will clean the infected message and place the message into Quarantine system Retu
25. MailFoundry Users Manual SMAILFOUNDAY MailFoundry User Manual Revision MF2005071100 Copyright 2005 Solinus Inc All Rights Reserved Page 1 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Chapter Bet deelen Lie DEE H NEE Spam PHOTIUS Ee ZE Ee e H Models Covered In This Mapala herut Zeit VEER EA 4 PEquiFenmebbs cnm tici LR EN MM M MA M RE CE UE EE ELI 4 Chapter 2 Important Safety Information ENER 5 Chapter 3 Getting To Know Your Appliance ener nennen 6 Chapter 4 Getting Startede pote ode Seton Ma tcc th tio M ote coh ete Lu dei Ee 7 Chapter 5 Deployment sien oso Io GI aia Ro ea Rod an RE bo ce eis is Menta 10 Chapter 6 The User Tte Tace etui et evisos pie e distal Quien a Pide ved 12 Domain Selection Mentis sod pat idus xis etd Ded Rete CREO ea tecto at enc PR TEED 12 Ihe OVERVIEW Ke ed nile eu dM a M NS 13 System Status DISDEaV ee etn duo eqs fet tad 13 OVerVvieWRepOFIS cu d erede oo EE 13 M ssagelO Setungs Ke EE 14 System Levels anena dec abt Mon oa oae ec ta AG LNCS NS c E Ae te 14 Denied Incoming SMTP Hosts core se EKEKKKKKEKR KKK KREE KR KKK e 15 Whitelist Configurations KREE KK ERERK KKK ER KKK ER KEE KEE KREE 17 Realtime Block List Configruations eee eene enun nnn nnns 19 Reverse Path DNS Checks eoe oeei ene en eau unu nuu nun KE KRER RER ERKERKEE ER 21 Anti Spam Settings L
26. Messages from a Queue You can delete all messages stored in a particular queue by clicking on the Delete All link in the corresponding row This option will permanently delete the messages stored in the queue You can not undelete the messages after this process View Message Details Queue Message Domain mfdemo solinus com To sysadmin newdomain com From hillingstats mfdemo solinus com Size 1 6 kB Time In Queue 1 Day 14 Hrs 22 Min 31 sec Next Process Time 1 Hr 18 Min 58 sec Failure Message connectto newdomain com Connection refused Delete Message Reprocess Message Close Window To view the details of a particular message stored in a queue click on the Details link in the corresponding row of the message listing Once you click on the Details link in the message list a pop up window will appear providing you with details on the queued message Information displayed includes the message to and from information message size time in queue next process time and failure message Page 85 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Deleting a Message from the Queue You can delete a message by clicking on the Delete Message link in the message detail window You will be asked to confirm your selection before the message is permanently deleted Reprocess a Message You can manually reprocess a message stored in the queue by clicking on the Reprocess Message link in the message det
27. Users Manual Per User Overrides Per User Overrides for Anti Spam Settings User Address Anti Spam Action Actions oO test newdomain com Add Header Edit Delete C Select all Using the per user override system you can configure specific users by email address to have different anti spam setting then the defaults To add a new override click on the Add Override button in the lower right of the main view You will need to enter the users email address and then define their customized settings Once completed click on Add Override to save Editing a Per User Override To edit a per user override click on the edit link in the corresponding row within the main listing Deleting Per User Overrides To delete per user overrides click on the checkbox next to the entries you would like to remove Next click on Delete Checked Overrides Page 35 of 91 MailFoundry Users Manual Revision MF2005071100 Anti Virus Settings MailFoundry Users Manual Anti Virus Settings For newdomain com Anti Virus Check Anti Virus Action Additional Options This screen allows you to specific in scope Configuring Options The following anti virus settings are for newdomain com Enabled Clean and Add MailFoundry Virus Header O Clean and tag Subject line with p Clean and Quarantine Retum To Sender Delete Message OO Notify sender if their message contained a virus CI Notify
28. a integrity checks on the back end database before restarting smtp services Check Database Maintenance Progress Backto System Settings This section allows you to configure the default domain used by the MailFoundry appliance You can also enable or disable the Auto Domains feature Default Domain The default domain option allows you to define a domain to be assigned to messages destined to postmaster where a domain has not been defined A default domain should be created when you have multiple domains processed by your MailFoundry appliance Auto Domains Auto Domains is a unique feature included with your MailFoundry appliance that makes management of systems with large amounts of domains very easy With Auto Domains it is not necessary to provision and manage individual domains Your MailFoundry appliance will automatically detect new domains and provision them as needed Once this service is enabled any new inbound connection will be verified using the SMTP protocol with each previously configured SMTP destination servers Auto Domains will check each SMTP destination server to see if it accepts messages for the newly detected domain If one or more SMTP destination servers are verified for the newly detected domain the domain will be provisioned and each verified SMTP destination server will be added to the domain s SMTP mapping list It may take up to 10 days for the MailFoundry appliance to remove an automatically provisio
29. a notification message to the recipient of the virus infected message Page 36 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Per User Overrides Using the per user override system you can configure specific users by email address to have different anti virus setting than the defaults To add a new override click on the Add Override button in the lower right of the main view Per User Overrides for Anti Virus Settings User Address Anti Virus Action Notify Sender Notify Recipient Actions amp mydomain com Delete Yes No Edit Delete testdomain com Clean No Yes Edit Delete CI Select All You will need to enter the users email address and then define their customized settings Once completed click on Add Override to save Editing a Per User Override To edit a per user override click on the edit link in the corresponding row within the main listing Deleting Per User Overrides To delete per user overrides click on the checkbox next to the entries you would like to remove Next click on Delete Checked Overrides Page 37 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Domain Filters Filter List Priority Description Action L1 1 Ifthe Subject starts with the string Spam then reject message Edit Disable Delete C 2 Ifthe Attachment Name contains the word exe then reject message Edit Disable Delete Ol 3 Ifthe
30. ail windows Your MailFoundry appliance will then attempt to complete delivery of the selected message Page 86 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Chapter 9 Frequently Asked Questions Q A zO a a Z i FAO TO FO E 79 a What type of spam detection does the MailFoundry appliance use MailFoundry uses the Solinus MessageIQ Engine to block spam Based on human intelligence the MessageIQ Engine uses a unique technology know as Spam Profiles which are highly targeted to defend against specific spam attacks and spammers By using this method the MailFoundry network appliance offers an industry leading detection rate with an extremely low false positive rate What percentage of spam is detected using the MailFoundry appliance In a majority of cases spam detection rates range from 95 to 98 of total spam with many of our customers experiencing a 99 detection rate How accurate is the MailFoundry appliance MessagelQ the anti spam and anti virus engine found in the MailFoundry network appliance is designed to be the most accurate engine in the industry By using human intelligence based highly targeted Spam Profiles we are able to keep false positives to the extreme minimum Most of our customers experience a false positive rate of less than one in one million messages How can I be sure no legitimate e mail is being deleted The MailFoundry network
31. ailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual External System Logging External System Logging Disable External System Logging Enable External Logging to Syslog Host Your MailFoundry appliance has the ability to send system related logs in real time to a pre configured external syslog server The MailFoundry appliance uses the LOCAL 7 log facility Configuring External System Logging To configure enable or disable external system logging edit the following fields and click on the Update Settings button Field Description Disable External Check this option to disable external system logging System Logging Enable External Check this option to enable external system logging You will also need to enter Logging to Syslog the address or IP address of your syslog server Host Page 64 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Login Accounts Administration Login Accounts Username Full Name Last Access Login IP Access Level Admin Functions Li admin Jun 06 2005 66 18 18 10 System Edit Disable Delete Select All Enable ei selected users Go Add User Login accounts are used by system administrators or domain administrators to manage the configurations of the appliance System level login accounts have full access to the appliance and can modify settings for every domain configured on the MailFoundry appliance Domain adm
32. am and viruses Last 12 Months This graphic shows you the message volume by total size of mail divided by By Size message type such as Ham valid messages spam and viruses Mail Classification These graphics shows you the message volume by percentage divided by message type such as Ham valid messages spam and viruses during the current month last month and month before last Virus Classification These graphics shows you the top three viruses detected by percentage of all infected messages during the current month last month and month before last Page 13 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual MessageIQ Settings Tab System Level 1 Denied Incoming Hosts 2 Whitelists 3 Realtime Block Lists 4 Reverse Path Checks 5 Anti Spam Settings B Anti Virus Settings 7 System Filters 8 Quarantine Options Denied Incoming Hosts The MessageIQ Settings tab allows you to manage options related to the MessageIQ engine The MessageIQ engine includes several layers of filtering technologies all designed to block the most spam and virus infected messages while allowing legitimate emails to proceed to your inbox without delay This option allows you to block sending SMTP servers by IP address or IP block Whitelists This option allows you to configure system wide Whitelists Realtime Block This option allows you to configure third party Realtime Block List serv
33. am settings are for newdomain com Anti Spam Check Enabled Anti Spam Action Add x MailF oundry Spam Header Redirect Spam messages to e mail address Tag Subject line with 9 Quarantine Message Delete Message This screen allows you to configure your anti spam options Settings configured on this screen are domain specific in scope Configuring Options To modify your anti spam settings edit the following fields and click on Update It is important to remember that these settings will only affect the selected domain Field Description Anti Spam Check This option will allow you to enable or disable anti spam filtering for your entire system Anti Spam Action There are several options for defining how detected spam messages are handled Add X MailFoundry Spam Header This option will place a header within the message that can be used for filtering with an email client such as Microsoft Outlook Redirect spam messages to e mail address This option will send all detected spam messages to an email address you define Tag Subject line with This option will add a tag at the beginning of the subject line of all detected spam Example SPAM Quarantine Message This option will place the message into Quarantine system Delete Message This option will delete all detected spam without notification Page 34 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry
34. atabase maintenance system before contacting technical The database maintenance system will stop the mail services restart the back end databases verify the integrity of the database and then restore the mail services This process may take several minutes or longer to complete If you have a very large quarantine the time to perform this action could exceed one hour To perform database maintenance click on the Run Database Maintenance button Once the process begins you can click on the Check Database Maintenance Progress link to view the progress of the process Page 67 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Network Configuration Network Configuration IP 66 18 18 40 Hostname mfdemo solinus com Netmask 255 255 254 0 Default Router 66 18 18 1 DNS Servers 55 18 18 5 66 18 18 7 Console IP 182 158 1 1 can be edited using the console interface Selecting this option will display your current network configurations of your MailFoundry appliance For security reasons network configurations can only be changed by using the console port connection Page 68 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Remote System Backups Remote System Backup e Automatic Backup Schedule Backup frequency Daily Lei Set Backup Schedule e Manual Backup Perform Backup Now Resync Backups Now e Restore a Backup Choose a backu
35. ated in the lower center of the appliance Allow at least one minute for the system to become fully active Next power your PC The MailFoundry appliance will assign your PC a new TCP IP network address that will have direct access to the MailFoundry console setup system Page 7 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Step 2 File Edit View Go Bookmarks Tools Help d dd 809 DEE Using your desired web browser such as Internet Explorer or Mozilla enter the following URL in the address bar and press enter http 66 18 31 253 At this point you have connected to the MailFoundry console setup system Step 3 After accepting the MailFoundry EULA you will be guided through the initial configurations of your new MailFoundry appliance You will be asked to provide your TCP IP settings as listed above create an administrator account create your default domain settings and define your default anti spam and anti virus options Once completed your MailFoundry appliance is ready for deployment into your network Step 4 The recommended deployment of your MailFoundry appliance is in the outer perimeter of your network in front of your firewall If you choose to place your MailFoundry appliance outside of your firewall you may connect the appliance to your network by connecting a standard Ethernet network cable to the port labeled LAN on the back of the MailFoundry Appliance If you choos
36. e 0 78 5 Minute 1 16 15 Minute 1 06 Disk Utilization Mail Queues 155 Database 9 This section will display current real time software and hardware utilization statistics including current and recent system load averages and disk utilization Page 72 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual System Updates System Update Methods Manual System Updates Automatic System Updates Update Settings NOTE Switching from Manual to Automatic with pending updates available WILL automatically apply all of the updates currently pending Your MailFoundry appliance offers two methods for system updates automatic or manual The default is automatic updates System updates are often the release of new features and improvements They do not include the updates for the anti spam and anti virus services Those updates are always automatically delivered to the appliance Change Update Mode To change the update mode from manual to automatic or reverse click on the radio button next to the option you would like and click on the Update Settings button It is important to remember that if you switch from manual updates to automatic updates and there are pending updates which have not been applied all pending updates will automatically be applied to bring your appliance up to date Managing Manual Updates Pending Updates The following list of updates have yetto be added to your MailFoundry
37. e Add a Digest Redirection button in the lower right of the Digest box Enter the email address that you would like to redirect digest messages for Next enter the destination email address who will manage the quarantine for the redirected address Finally click on Add Digest Redirection to save you entry Editing a Digest Redirection To edit a digest redirection click on the edit link in the corresponding row within the main listing Page 43 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Deleting Digest Redirections To delete digest redirections click on the checkbox next to the entries you would like to remove Next click on Delete Selected Digest Redirections in the lower left of the Digest Redirections box Page 44 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual SMTP Settings Tab System Level Accepted Domains Allowed Outgoing Hosts Mail Services Message Footers Miscellaneous Settings SMTP Destinations Accepted Domains SMTP short for Simple Mail Transfer Protocol is the protocol used by email servers to communicate and transfer messages Settings found in this section are related to sending receiving processing and formatting of messages Configurations set in this section are system wide in scope and can be overridden using a domain specific setting This option allows you to add edit and delete accepted domains that will be fil
38. e Message Override these settings on all domains No This screen allows you to configure your anti spam options Settings configured on this screen are system wide in scope Configuring Options To modify your anti spam settings edit the following fields and click on Update It is important to remember that settings will not override domain specific settings unless you select Override these settings on all domains before saving Field Description Anti Spam Check This option will allow you to enable or disable anti spam filtering for your entire system Anti Spam Action There are several options for defining how detected spam messages are handled Add X MailFoundry Spam Header This option will place a header within the message that can be used for filtering with an email client such as Microsoft Outlook Redirect spam messages to e mail address This option will send all detected spam messages to an email address you define Tag Subject line with This option will add a tag at the beginning of the subject line of all detected spam Example SPAM Quarantine Message This option will place the message into Quarantine system Delete Message This option will delete all detected spam without notification Override these settings When this option is set to No all domain level settings remain when you on all domains modify system level settings When this option is set to Yes al
39. e assigned to your MailFoundry appliance The TCP IP address which will be used by your MailFoundry appliance The TCP IP netmask Usually 255 255 255 0 The TCP IP address of your default route usually this is the address of your gateway or router The hostname you will assign to your MailFoundry appliance This hostname must be setup with your DNS server and must be unique to the MailFoundry Appliance e The TCP IP address of your primary and secondary DNS servers Step 1 Console o mms e E qu a 22 wn Ww 2 To complete this step you will need an available personal computer Notebook or Desktop near the MailFoundry appliance which has an installed Ethernet adapter which will be used to set your initial settings You will also need a standard Ethernet cable Your PC must be configured to use DHCP assigned network address and must be turned off prior to making a network connection Connect a standard Ethernet cable to the port labeled Console on the back of the MailFoundry network appliance Connect the other end of the cable to the LAN port on your notebook or PC Power on the MailFoundry appliance by using the Power switch that is located in the front of the appliance To access the power switch you will need to unscrew the thumb screws located on either side of the front panel Once unscrewed the front panel will open and you will see the power switch loc
40. e edu D ef 87 Filters T Address Fleet A0 Custom Eltere 81 Technical Contact Uert 74 Domain Filters dee rettet 38 System Filters cetero ROTER 26 Ww L Whitelist Domain Level 32 Logit Accounts are gerett eterne ete ette bite tre tested 65 Whitelists Login IP Restrictions eeeeeseeseeeesesiseseeeseesessesesisrsereserseseses 66 System Level uite t eR eei eie xen nete nenne 17 M Mail SERVICES tente ar e NIRE 49 O le 67 Page 91 of 91 MailFoundry Users Manual Revision MF2005071100
41. e to install the MailFoundry appliance inside your firewall there are additional configurations steps that must be followed You will need to configure your firewall to allow traffic to the MailFoundry appliance using the following TCP IP ports e Port 25 This port is used for SMTP traffic Both inbound and outbound access is required e Port 22 This port allows SSH secured remote access to your appliance for our technical support staff Although we do request this port be open within your firewall configurations the appliance is configured to not allow connections on port 22 by default All connections on port 22 will come from the TCP IP address of 66 18 18 11 e Port 443 This port is used for secure HTTP connections to the MailFoundry update system Your MailFoundry appliance will use this connection to retrieve new Spam Profiles and virus signature updates Step 5 Once you have connected your MailFoundry appliance to your network you are ready to begin processing messages You will need to make changes to the DNS records for each domain that will be filtered by the MailFoundry Network Appliance You will need to add a new MX record that will point to the newly installed MailFoundry Appliance You should also remove any current MX records that point to your target mail server as this would allow spam and viruses to reach your server without protection Page 8 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry User
42. e to send outgoing messages through your MailFoundry appliance If unchecked the entry will be disabled Notes You can enter an internal description that will help you identify this entry or provide details as to why it was added Editing an Allowed IP Address To edit an allowed IP address click on the edit link in the corresponding row within the main listing Enable Disable or Delete Allowed IP Addresses To enable disable or delete an allowed IP address or group of addresses from the main listing screen check the checkbox next to each listing you wish to change Next select either enable disable or delete from the drop down list located at the lower left of the list Finally click on Go Page 66 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Maintenance MailFoundry Database Maintenance Your MailFoundry appliance is now performing the database maintenance that you have requested This will stop all email services and run data integrity checks on the back end database before restarting smtp services Check Database Maintenance Progress Backto System Settings If in the event that your MailFoundry appliance appears to not be correctly processing messages or you notice issues with your quarantine system we recommend you perform database maintenance on your appliance Many issues can be resolved by using the database maintenance system You are encouraged to run the d
43. ed to include a list of email addresses which will receive the reports Adding a New Address To add a new entry to the list click on the Add Address button Next enter the full email of the user Finally click on the Add button Editing an Address To edit an Address click on the edit link in the corresponding row within the main listing Deleting an Address To delete an address from the list check the corresponding checkbox next to each listing you wish to delete Next click on the Delete button Page 78 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Queue Status Queue Status d Queue Processing Messages Queue Action Total Count e Count Failure Message Incoming View 0 Reprocess All D Delete All Outgoing View 2 1 Unable ta resolve MX or A records Reprocess All Delete All 1 Unable to resolve MX or A records Unscanned View D Reprocess All 0 Delete All Quarantine View 21 Release All 21 Junk Delete All Your MailFoundry appliance has a total of four queue systems They are Incoming Messages are stored in the incoming queue after they have been processed by the anti spam anti virus and content filtering engines but have not yet been delivered to the destination SMTP server Outgoing Messages are stored in the outgoing queue when they are to be delivered to a destination SMTP server which is not on your network These messages can be standard outgoing messages or mes
44. eer eoru oen nuunuuuuuuu ER ER KEK EK KKK KKK KK KEREN 22 Anti Virus Settings e ere erro KREE KREE sauna sauna nuu ER KKK KREE ebe 24 System Filters eere ER KEEER KREE KREE KREE ER ER KEE ER KEE ER KEE KREE ERER KEN 26 I DE DISDI TETERHETHETETEETIBIIBIIBBEBBEHMBHEBEMMMMMMMmMmRRRRmR 28 El Ee DEE EE 31 Whitelist Configurations cccccscsscecsecnencceeseeceeceeeeneneeennenseueneeneneeeenes 32 Anti Spam Settings ERR KREE KEE KEE EK ER ER ERKERKEKE KREE KKK KK KEREN 34 Anti Virus Settings KREE KEE KEE RRE ERK ENKER KKK KER KEE ER KEE KEE KKK KEE 36 Domain Filters e eoo eoe aeneae unu nu unu uuunuuuuuuuruuauruu uuu KREE ERR EK KE KR 38 Address Filters sese er eoe e nenne anu auunuauuuuuuuuuauunu nau ER KKK ERO RR nnna 40 Quarantine e ERERKER RER KENE KEE EEE ER ER ERER KEREN ER KEE ER KEE ER KEE ER EREERRKEKR ER EN 42 SMTP Settings Tabs es D dac timui tien iut rud bite ile carting see cae Seta iuum e eam dq 45 System Level EE 45 Accepted Domains KER KK KEE KREE KEE KEE KKK EK ERR EK KEE KEE Re 46 Allowed Outgoing Hosts ere eoe ere ea eene n ununi uunuu uuu ausu RER ek 48 Mail Services nc eo enean ur euuauunuauunuuuuuuuuuRRRRRRERRRRERERRERKERRSRKRRSRSRRRNS 49 Message Footers noce areae KKK KEE EKR EK EER KKK KER KEE ER KEE KEE KEE KEE KEE KEE ERR 50 Miscellaneous Settings
45. ees Rees 90 Index 4t ege ee e esce te POR e a De c WERE VIE One Si nis AES D E E eR Ve eg 9 Page 3 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Chapter 1 Introduction MailFoundry is a full featured email filtering appliance which includes the human intelligence powered MessageIQ email filtering engine Using a technology called Spam Profiles the MessageIQ engine is extremely accurate in its spam detection What are Spam Profiles Spam profiles are highly targeted profiles of a sender of spam an individual spam message or a collection of spam messages Spam Profiles are created by our human editors in real time to provide the quickest response to new spam outbreaks Spam Profiles are updated every five minutes and are automatically sent to your MailFoundry appliance Models Covered In This Manual This user manual covers the following versions of the MailFoundry Appliance MMailFoundry 4100 M MailFoundry 2100 MMailFoundry 1100 User Interface Only Requirements Before installing your MailFoundry appliance you will need to verify that your configuration meets the following requirements You must have a pre configured SMTP compatible mail server Microsoft Exchange Qmail etc You must have the ability to modify your DNS information MX Records If you are using a firewall system you must be able to configure your firewall to allow traffic to various TCP IP ports Page
46. en increases and decreases in electrical power use a surge suppressor at minimum It is strongly recommended that you use an uninterruptible power supply UPS with your appliance to help prevent data loss To help protect your appliance from over heating make sure the appliance is properly ventilated Make sure no vents located on the front and rear of the appliance are blocked by other objects Page 5 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Chapter 3 Getting To Know your Appliance Back LAN Console Item Description LAN This connector is used to connect your MailFoundry appliance to the internet via your Local Area Network Console This connector is used to connect a local notebook or PC to your MailFoundry appliance for initial configurations Front Power Power HDD LED LED Item Description Power This switch is used to power on or off your MailFoundry appliance Power LED This indicator alerts you that the MailFoundry appliance is powered HDD LED This indicator alerts you when there is hard disk activity Page 6 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Chapter 4 Getting Started Once you have unpacked your new MailFoundry appliance you are ready to begin the initial setup process Before you begin you will need to know the following network settings to b
47. en month Your reports currently run on Daily at 0 00 AM Daily at 12 00 AM v Weekly week runs from Sun Sat v Monthly Onday 1 Custom emailed reports can be scheduled to be generated daily weekly or monthly For daily reports you can set the time at which the report will be generated each day Example 12 00 AM For weekly reports you may define the period you would like covered Example Sunday thru Saturday For Monthly reports you can define which day of the month you would like the reports generated Example 1 Customizing Reports Custom Reports Please selectthe fields you would like to query Mailbox Domain Total Spam Virus Rbl Rpdns LJ Rpsane oO Rf o Noptr Spf o Sizeext o Total size Spam size Virus size Sizeext size g Last reset Lastmess Last spam Last virus Last rbl F Lastrpdns Lastrpsane EI Last rfc L1 Last noptr F Last spf gog Last sizeext Ej Spam perc Virus perc Report Format HTML Le Show only Billable Accounts One report email per domain Schedule Report Page 76 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual You can define which fields are included in the custom emailed reports such as the total number of mailboxes processed during the period Place a checkbox next to each field you would like to include in your report You can choose the report format either text or HTML by changing the option listed in the Report Format dro
48. enter the keywords in the keyword list field one per line When completed click on Create Uploading a Keyword List To upload a previously created list of keywords click on Add Keyword List from the main view screen Next enter an internal name for the list Example badwords Now click on the Browse button A directory listing will be displayed that will allow you to locate the saved file on your computers disk drive Make sure the saved file lists the keywords one per line Once you have selected the file click on Create Your file will be uploaded and your keyword list will be created Deleting a Keyword List To delete a keyword list or group of keyword lists click on the checkbox next to the entries you would like to remove Next click on Delete selected keyword lists Page 27 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Quarantine Options Quarantine Configuration Quarantine Queue Lifespan 5days Quarantine Digest Format Do not send the Digest 9 Delta Only list messages since the previous digest Full Digest Quarantine Digest Frequency Hourly v starting on Today w at 9 w 45 sel AM v Message to be included in the user digest notifications Allowed tags that will only appear in the html portion of the message are b i p br u img a font table tr lt td gt Your MailFoundry appliance includes a full featured qua
49. es will not be received or processed by your MailFoundry appliance Page 49 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Message Footers Message Footers for system configuration Incoming Footer Enabled This message has been filtered by the MailFoundry appliance and found to be spam ar a T gt Outgoing Footer C Enabled Message footers are text messages that are added at the end of incoming outgoing or internal messages Incoming messages are messages from the internet which are destined for a local user Outgoing messages are messages created from a local user destined for a user over the internet Internal messages are messages created by a local user destined for another local user Enabling Message Footers To enable a message footer enter the text you wish to include and check the Enable checkbox for each footer type you wish to use Next click on the Update button at the bottom of the page Disabling Message Footers To disable a message footer uncheck the Enable checkbox for each of the footers you wish to disable Next click on the Update button at the bottom of the page Page 50 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Miscellaneous Settings MailFoundry Database Maintenance Your MailFoundry appliance is now performing the database maintenance that you have requested This will stop all email services and run dat
50. essage if listed Sender s Domain This option searches for the domain name portion of the From field Body of Message This option searches the body of the message Attachment Name This option searches based on the file name of any attachments included with the message Entire Message This option searches all possible portions of the message Any Header This option searches all headers of the message Specific Header Other This option will search for the existence of a defined header in the message To use this option please the header name in the other text field Example X Warning Chaining Filter Options You can chain multiple filter options together to fine tune the content you are searching for To add multiple options click on the Chain button in the upper right Page 81 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Filter Types There are two types of filtering types which you can choose from These types work in conjunctions with the If option They are Does and Does Not A Does type will trigger the filter when the If option is matched The Does Not option will trigger the filter if the If option is not matched Filter If Option There are several If options you can choose from for matching content within your filter They include Starts with the string This option will search for a particular string in the beginning of the message portion This option
51. f the address list is Protected or Unprotected Page 54 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Searching an Email Address To search for a listed email address enter the email Address into the Search for an address text field in the Search section and click on Search Editing an Email Address To edit an email address click on the edit link in the corresponding row within the main listing Protect Unprotect or Delete an Email Address To Protect Unprotect or delete an email address or group of email addresses from the main listing screen check the checkbox next to each listing you wish to change Next select either protect unprotect or delete from the drop down list located at the lower left of the list Finally click on Go Page 55 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Domain Aliases Domain Alias List newdomain com Domain Name Admin Functions newdomain2 com Edit Delete Domain Aliases allow you to configure secondary domain names which mirror the configuration of the primary domain Support for domain aliases is dependant on your destination SMTP server Your MailFoundry appliance will process messages for the secondary domain using the exact configurations of the primary domain If you need a variation in configuration for the secondary domain it is recommended that you configure the secondary domain as a sepa
52. first is to restart your MailFoundry appliance This will stop all services reboot the appliance and restart all services The second option is to shutdown your MailFoundry appliance This will stop all services and power down the appliance It is recommended that you never power the appliance down using the power switch as it could cause damage to the MailFoundry appliances system files Page 70 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Support Admin Login Enable Disable Support Login MailFoundry Suppart login is currently enabled Enable Support Login Disable Support Login Support Admin Login is used by MailFoundry technical support staff to remotely diagnose and repair system issues Remote Login is done in a secure manor using SSH This option can remain disabled unless you are asked by a MailFoundry technical support staff member to enable it Once enabled you will need to make sure that your network allows inbound and outbound connections to TCP IP port 22 SSH from 66 18 18 11 Once the MailFoundry technical support personal has completed their work they will request that you disable this option Also please note that this setting is not preserved when your MailFoundry appliance is restarted The default is disabled Page 71 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual System Status Software Status System Load Averages 1 Minut
53. ges Outbound Deployment The first step in configuring your MailFoundry appliance for outbound scanning is to add the TCP IP addresses of your SMTP server s to the Allowed Outgoing Hosts under the SMTP Settings tab Next configure your SMTP server to use a Smart Relay server When asked for a TCP IP addresses or host name enter the TCP IP address or host name of your MailFoundry appliance No changes are required for your users SMTP or POP3 message settings in their email client Page 11 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Chapter 6 The User Interface To access the user interface of your MailFoundry appliance you will need to use a supported web browser such as Internet Explorer Netscape Mozilla or Firefox Point your web browser to http lt MailFoundry Hostname Your Domain gt com Example http mailfoundry yourdomain com 10 08 19 am SMAILFOUNDRY W rut ni Show Help Logout Last System Update Last Anti Spam Update Last Anti Virus Update ET OTR May 31 2005 Today at 10 13 20 am Sun 5 49 04 pm Conese amp duck Link Y Overview Messagelo Settings SMTP Settings System Settings Reports Support You have two options for navigation when in the MailFoundry user interface You may use the collection of tabs located on the top portion of the screen to enter one of the following sections or you may choose the quick navigation drop down list located on the upper
54. hoose All but virus filtering disabled to disable all checks but keep virus scanning active Comment You can enter an internal description that will help you identify this entry or provide details as to why it was added Enabled When this field is checked the entry will be whitelisted If unchecked the entry will be filtered normally Page 32 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Uploading a List of entries To upload a text file containing a list of entries click on the Upload Whitelist button When uploading a list the list must contain a listing of one IP address or address group domain or email address per line Editing an Entry To edit an entry click on the edit link in the corresponding row within the main listing Enable or Disable an Entry To enable or disable an entry or group of entries from the main listing screen check the checkbox next to each entry you wish to change Next select either enable or disable from the drop down list located at the lower left of the list Finally click on Go View Usage Statistics To view usage statistics click on the Show Stats link near the bottom on the left side of the main listing display To hide usage statistics click on Hide Stats Page 33 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Anti Spam Settings Anti Spam Settings For newdomain com The following anti sp
55. ications from the MailFoundry appliance if a technical issue is detected This can include such things as disk usage being at a critical state It is recommended that you have all system administrators added to this list Adding a New Address To add a new entry to the Alert E mail Addresses list click on the Add Address button Next enter the full email of the user Finally click on the Add button Editing an Address To edit an address click on the edit link in the corresponding row within the main listing Deleting an Address To delete an address from the alert E mail Address list check the corresponding checkbox next to each listing you wish to delete Next click on the Delete button Page 61 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Date amp Time Settings System Date and Time Settings Current Time Date MMDDYYYYy 06 13 7 2005 Time HH MM SS 11 36 D AN v o Time Zone Time Zone CST Central Standard Time LE GMT EN Automatically adjust for Daylight Savings Time e Network Time Protocol Primary NTP Server Secondary NTP Server C Enable Automatic Synchronization Update NTP Setting In this section you can configure date and time related options such as your time zone current time as well as Network Time Protocol NTP settings Setting the Current Time Option To modify your current system date and time settings edit the follo
56. ices to be used Lists by your MailFoundry appliance Reverse Path This option allows you to enable or disable Reverse Path DNS Checks and Reverse Checks Path Sanity Checks Anti Spam This option allows you to configure enable or disable the anti spam portion of the Settings MessageIQ engine Anti Virus This option allows you to configure enable or disable the anti virus portion of the Settings MessagelIQ engine System Filters This option allows you to create edit enable or disable custom filters that affect the entire system Quarantine Options This option allows you to configure enable or disable the quarantine system You may also set quarantine overrides and redirects Page 14 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Denied Incoming SMTP Hosts Denied Incoming SMTP Hosts IP Address Space Failure Notes Admin Functions oO 222 222 121 121 32 Perm Edit Disable Delete C Select all Show Stats Disable selected users Using this system you can block inbound traffic to your MailFoundry appliance based on the senders IP address You can use a single IP address or a range of addresses set by bit mask or subnet mask Adding a New Address To add a new address or group of address click on the Add Hosts button Fill in the fields as listed below Field Description Address or Space Enter the IP address or IP space in the following format 123 123 123
57. ich should be listed would be the hostname of your MailFoundry network appliance You should not list any secondary MX records which are not protected by a MailFoundry appliance as the domain will then be unprotected and spam will pass to your back end SMTP server Page 10 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Outbound Message Flow JEEP I MEM Legitimate Viruses Spam i m User Mailbox Mail Gateway MailFoundry 2100 AA or MailFoundry 4100 Legitimate Outbound message scanning provides your organization with extra protection from being party to the sending of viruses or spam as well as helps you to maintain standards of content which will be sent from your network Internal Infection Many companies have found that employees can easily bring infected computers or install infected applications which can send large amounts of spam or virus infected messages in many cases the company is not even aware of the issue until it is reported by a 3 party Content Policy Management Your MailFoundry appliance allows you to apply custom filters to outbound messages based on the content of the message This solution is often effective in keeping non appropriate or confidential information from being sent from your network When used for outbound scanning the MailFoundry appliance applies system level filters and whitelists to outbound messa
58. inistrators have access to only the domains which they administrate Adding a User To add a new user click on the Add User button Fill in the fields as listed below Field Description Username Enter the user name you would like to assign to the new user First Name Enter the first name of the new user Last Name Enter the last name of the new user Access Level Select the access level for the new user The user may be either a system administrator or a domain administrator Password Enter the password you would like to assign the new user Password again Re enter the password you would like to assign to the new user Assigning Domains to Domain Administrators Once you have created a new user set to the Domain Administrator access level you can attach their account to the domains they will be able to manage To do this click on the Domains link within the user listing on the main listing screen The MailFoundry appliance will display a list of configured domains on your appliance Click on the checkbox next to each of the domains this user will have access to Next click on the Update button Searching for a User To search for a user enter the full or partial user name into the Search for a user text field in the Search section and click on Search Editing a User To edit a user click on the edit link in the corresponding row within the main listing Enable
59. ion request as required by MailFoundry In these cases any possible email address would be considered valid unless limited by the Accepted Addresses system Auto Discover Email Addresses Accepted Address List Mode for newdomain com Auto Discover Email Addresses Enabled Disabled Check unlisted email addresses for Spam Virus When this option is enabled new email addresses which receive inbound messages and are not currently listed in the Accepted Addresses system will be Auto Discovered Messages for these addresses will be forwarded to your destination SMTP server If you have selected the Check unlisted email addresses for Spam Virus checkbox these messages will be processed for spam and viruses Adding a New Entry To add a new entry to the Accepted Addresses system click on the Add Address button Fill in the fields as listed below Field Description E mail Address Enter the email address you wish to define as protected or unprotected Status Select either Protected which tells MailFoundry to process messages to this user for spam and viruses or Unprotected which means all messages are past directly to your destination server without filtering Uploading a List of Entries To upload a text file containing a list of entries click on the Upload List button When uploading a list the list must contain a listing of one email address per line You must specify by using the Status checkbox i
60. is NOT case sensitive Example if you entered Meeting messages with the following content would trigger the filter Meetings Scheduled Today The following content would NOT activate this filter Scheduled Meetings Today Note matching text is not at the beginning Starts with the exact string This option will search for a particular string in the beginning of the message portion This option IS case sensitive Using the example from above the following content would NOT trigger the filter meetings Scheduled Today Note case does not match Ends with the string This option will search for a particular string in the end of the message portion This option is NOT case sensitive Example if you entered Meeting messages with the following content would trigger the filter We scheduled the meeting The following content would NOT activate this filter Will you attend the meeting today Note matching text is not at the end Ends with the exact string This option will search for a particular string in the end of the message portion This option IS case sensitive Using the example from above the following content would NOT trigger the filter We scheduled the meeting Note case does not match Equal the string This option will search for a full text match in a message portion This option is NOT case sensitive Example if you entered Meeting Schedule messages with the following content would trigger the
61. l domain level settings are replaced with the new system level settings Per User Overrides Page 22 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Per User Overrides for Anti Spam Settings User Address Anti Spam Action Actions L mydomain com Redirect to spambox mydomain com Edit Delete L testdomain com Redirect to sadsa dsdsa com Edit Delete C Select All Using the per user override system you can configure specific users by email address to have different anti spam setting then the defaults To add a new override click on the Add Override button in the lower right of the main view You will need to enter the users email address and then define their customized settings Once completed click on Add Override to save Editing a Per User Override To edit a per user override click on the edit link in the corresponding row within the main listing Deleting Per User Overrides To delete per user overrides click on the checkbox next to the entries you would like to remove Next click on Delete Checked Overrides Page 23 of 91 MailFoundry Users Manual Revision MF2005071100 Anti Virus Settings Global Anti Virus Settings Anti Virus Check Anti Virus Action Additional Options This screen allows you to MailFoundry Users Manual The following settings are the global configuration for anti virus control Enabled Clean and Add X Mail
62. lay To hide usage statistics click on Hide Stats Using Keyword Lists Your MailFoundry appliance has the ability to filter messages based on a list of keywords you enter or upload Keyword filtering is effective in blocking message based on the content however using this system can create false positive detections Once you have created your keyword list you will need to create a custom filter that will utilize the keyword list Page 38 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Manually Entering a Keyword List To manually enter a keyword list click on Add Keyword List from the main view screen Next enter an internal name for the list Example badwords Now enter the keywords in the keyword list field one per line When completed click on Create Uploading a Keyword List To upload a previously created list of keywords click on Add Keyword List from the main view screen Next enter an internal name for the list Example badwords Now click on the Browse button A directory listing will be displayed that will allow you to locate the saved file on your computers disk drive Make sure the saved file lists the keywords one per line Once you have selected the file click on Create Your file will be uploaded and your keyword list will be created Deleting a Keyword List To delete a keyword list or group of keyword lists click on the checkbox next to the entries you would like
63. matting of messages Configurations set in this section are domain specific This option allows you to define a list of email address which will be protected or unprotected from spam and viruses Domain Aliases This option allows you to define a list of additional domains that will have the same user mappings as the parent domain MS Exchange Connector This option allows you to configure the Microsoft Exchange Connector service This service will validate email address using a special LDAP connection to your Exchange Server Message Footers This option allows you to define text messages that can be appended to incoming outgoing and internal messages SMTP Routes This option allows you to configure mapping for this domain to a list of destination servers Page 53 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Accepted Addresses Accepted Addresses newdomain com Email Address Status Admin Functions oO test newdomain com Protected Edit Delete C Select All Protect selected addresses The Accepted Addresses system allows you to control which address for a given domain are processed In addition you can define how email addresses that are not listed are handled By default the MailFoundry appliance will process all messages as long as your destination SMTP server authenticates the email address Some SMTP servers however do not process SMTP authenticat
64. ned domain name if it is removed from the SMTP destination server s It is recommended that you manually delete the domain from your MailFoundry appliance once the domain s MX record change has fully propagated Page 51 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual SMTP Destinations SMTP Destination Servers SMTP Server Max Message Size Current Domain s Admin Functions IT hm mxt solinus com Unlimited brewtown com newix com mailtest com Edit Delete C hm mxta solinus com Unlimited solinus com Edit Delete TT hm mx2 solinus com Unlimited brewtown com newix com mailtest com Edit Delete C mail 7pks com Unlimited Tpks com Edit Delete IT mail att org Unlimited genericdomain com Edit Delete Select All SMTP Destinations are SMTP servers that your MailFoundry appliance will route messages to MailFoundry will work with SMTP compliant mail servers including Microsoft Exchange Sendmail Qmail Postfix Merak and others Each domain you process messages for requires at least one SMTP destination although you may configure as many SMTP destinations as needed Adding a New Entry To add a new SMTP destination click on the Add SMTP Host button Fill in the fields as listed below Field Description New SMTP Server Enter the host name and domain name of your SMTP server Example mail mydomain com Default Port Select the default TCP IP port your SMTP destination server i
65. ng a Custom Filter To edit a custom filter click on the edit link in the corresponding row within the main listing Enable Disable or Delete a Filter To enable disable or delete a filter or group of filters from the main listing screen check the checkbox next to each listing you wish to change Next select either enable disable or delete from the drop down list located at the lower left of the list Finally click on Go Changing a Custom Filters Priority To change the priority of a custom filter click on either the Up arrow or Down arrow in for the custom filter on the main view screen View Usage Statistics To view usage statistics click on the Show Stats link near the bottom on the left side of the main listing display To hide usage statistics click on Hide Stats Keyword Lists Your MailFoundry appliance has the ability to filter messages based on a list of keywords you enter or upload Keyword filtering is effective in blocking message based on the content however using this system can create false positive detections Once you have created your keyword list you will need to create a custom filter that will utilize the keyword list Page 26 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Manually Entering a Keyword List To manually enter a keyword list click on Add Keyword List from the main view screen Next enter an internal name for the list Example badwords Now
66. ng system is the MailFoundry appliance based on The MailFoundry appliance is built using a secure hardened version of the Linux operating system What SMTP server is included inside the MailFoundry appliance The MailFoundry appliance includes hMail by Solinus Inc hMail is secured from worms designed to attack Sendmail Microsoft Exchange and other 3 party SMTP servers Will need to make changes to my DNS Settings Yes all inbound MX records should point to the MailFoundry appliance The MailFoundry appliance will route your inbound email to your messaging server Can the MailFoundry appliance be placed behind a firewall The MailFoundry appliance is designed to be installed outside of your firewall However if you choose to install the appliance behind your firewall you must make sure that the following ports are open for inbound and outbound traffic 22 25 110 and 443 Does the MailFoundry appliance support redundancy Yes you can setup redundant or load balanced MailFoundry Appliances What happens if my SMTP server is down If you SMTP server is down the MailFoundry appliance will act as a storage device for your inbound mail Once your SMTP server has retuned mail will be forwarded Can I place my SMTP servers address into my DNS Zone as a backup Page 88 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual A Placing an MX record for your SMTP server in your DNS zone
67. ntries created in this section are domain specific in scope Legend Description B This entry will bypass the realtime block list check D This entry will bypass the reverse path DNS check M This entry will bypass the maximum message size limit check R This entry will bypass the strict RFC compliance check J This entry will bypass the anti spam filtering system V This entry will bypass the anti virus filtering system CS This entry will bypass all custom system filters CD This entry will bypass all custom domain filters CU This entry will bypass all custom address filters Adding a New Entry To add a new entry to the whitelist system click on the Add Entry button Fill in the fields as listed below Field Description For messages Enter the IP Address or IP address block in the following format matching this criteria 192 168 0 1 Originating IP Address Type Select the address type of either a single IP address an address blocked with a bit mask Example 24 or an address block with a subnet mask Example 255 255 255 0 For messages Enter the full domain name of the sender Example Solinus com matching this criteria Mail From Domain For messages Enter the full email address of the sender Example support solinus com matching this criteria Mail From Address Disable these filters Select the filtering technologies you would like to disable You can also c
68. nual Revision MF2005071100 MailFoundry Users Manual Uploading a List of entries To upload a text file containing a list of entries click on the Upload Whitelist button When uploading a list the list must contain a listing of one IP address or address group domain or email address per line Editing an Entry To edit an entry click on the edit link in the corresponding row within the main listing Enable Disable or Delete an Entry To enable disable or delete an entry or group of entries from the main listing screen check the checkbox next to each listing you wish to change Next select either enable disable or delete from the drop down list located at the lower left of the list Finally click on Go View Usage Statistics To view usage statistics click on the Show Stats link near the bottom on the left side of the main listing display To hide usage statistics click on Hide Stats Page 18 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Realtime Block List Configurations Realtime Block Lists Disabled Priority Zone Response Reject Message Actions 1 blackholes mail abuse org 127 0 0 2 Rejected see http iwww mail abuse org rbl Edit Disable Delete TI 2 dialups mail abuse org 127 0 0 3 Dialup see http www mail abuse org dul Edit Disable Delete O 3 relays mail abuse org 127 0 0 2 Open spam relay see http work rss mail abuse ord rss Edit Disable
69. owing options will perform various checks on the domain in the sender s address as listed in the SMTP Envelope From Reverse Path DNS Check Disabled v Reverse Path Sanity Check Enabled v MailFoundry includes a unique DNS based verification system called Reverse Path DNS Using this system your MailFoundry appliance will check all incoming messages to make sure that the sender s domain is valid First the MailFoundry appliance will check to see if there is a valid Mail Exchange or MX record for the sender s domain If the MailFoundry appliance is unable to find a valid record it will next search for a valid A record for the domain If both lookups fail the message will be rejected An additional check can be preformed called Reverse Path Sanity Check This check will verify that if there is a valid MX record for the sender s domain and that it does not resolve to localhost 127 0 0 1 which could cause stability issues such as mail loops Both of these options can be enabled or disabled as needed Page 21 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Anti Spam Settings Global Anti Spam Settings The following settings are the global configuration for anti spam control Anti Spam Check Enabled se Anti Spam Action Add x MailFoundry Spam Header Redirect spam messages to e mail address Tag Subject line with 9 Quarantine Message Delet
70. p date to restore Sun 7 15 33pm v Your MailFoundry appliance includes a Remote backup service that securely places your system backups in an off site location in case of system failure This service is included as part of your MailFoundry subscription Setting an Automatic Backup Schedule Select the frequency you would like your appliance configurations to be backed up and sent to our remote backup system Options include daily weekly or monthly Next click on the Set Backup Schedule button Perform a Manual Backup If you need to perform a manual backup of your MailFoundry appliance configurations out of schedule click on the Perform Backup Now button Re Synchronize Backups To re synchronize your backup list with the stored backups listed in the remote backup server click on the Resync Backups button Your appliance will verify that all listed backups are in fact stored on the remote backup server If it us unable to verify a backup set it will be removed from your available backups listing Perform a Restore a Backup To restore your appliance using a previously backed up configurations set select the backup from the Choose a backup date to restore list Next click on the Restore button Page 69 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Shutdown Restart Shutdown Restart MailFoundry Restart MailF oundr Shutdown MailFoundr In this section you have two options The
71. p down list You can use the Show only Billable Accounts to exclude any email accounts where are not considered Billable because of their placement in the Accepted Address system This feature is typically useful for Internet Service Providers If you would like to have a separate email for each configured domain check the One report email per domain option Once you have modified your settings click on the Schedule Report button Adding Custom Fields Billing Reports Additional Information If you need to add additional information to your domains please specify the column headings in the fields below Then in the Accepted domain settings area you can fill in the values for each domain Current Fields Action New Fields Field 1 Field 2 Field 3 Field 4 Field 5 Add Fields You can use custom fields to further identify domains such as by using an internal billing identification number To add a custom field enter it in the New Fields section Once completed click on the Add Field button You will need to then edit each of the domains configured in your MailFoundry appliance to include the data for these new fields Page 77 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Emailed Report Addresses Emailed Report Addresses E mail Address Actions oO sysadmin newdomain com Edit Delete C Select All If you are using the Custom Emailed Reports system you will ne
72. rantine system Although it is rare to have a false positive message using the quarantine system will give your email users the ability to view detected spam messages You may also choose to have cleaned virus infected messages included in the quarantine system Another unique feature your MailFoundry appliance offers is the ability to quarantine messages based on custom filters Configuring Options To modify your quarantine settings edit the following fields and click on Update Field Description Quarantine Queue This option will allow you to set the number of days messages will remain active Lifespan in the quarantine system between one and 45 days Quarantine Digest This option will allow you to set the format of the quarantine digest messages Format mailed to your email users Quarantine Digest This option will allow you to define the frequency of which digest messages are Frequency sent to users You may choose to send the digests once per hour once per day including weekends or once per day excluding weekends Message to be included This option will allow you to define a custom message which will be included with in the user digest the digest messages You may include the following HTML tags for formatting notifications lt b gt lt i gt lt p gt lt br gt lt u gt lt img gt lt a gt lt font gt lt table gt lt tr gt lt td gt Page 28 of 91 MailFoundry Users Manual Revision MF2005071100
73. rate domain within your MailFoundry appliance Adding a Domain Alias Add a Domain Alias New Domain Alias Add To add a domain alias enter the full domain name of the secondary domain name in the New Domain Alias field Next click on Add Editing a Domain Alias To edit a domain alias click on the Edit link in the corresponding listing row Deleting a Domain Alias To delete a listed domain alias click on the Delete link in the corresponding listing row Page 56 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual MS Exchange Connector MS Exchange Connector configuration for newdomain com Enable Exchange Connector Exchange LDAP server Port Number 389 Server Version Exchange 5 5 O Exchange 2000 or newer 9 Not sure query both versions Exchange DAP Username Exchange DAP Password Search Base DC newdomain OC com Base Lookup Advanced Valid e mail address for testing The MS Exchange Connector is a specialized LDAP connection between your MailFoundry appliance and your Exchange server for the purpose of account address verification Because Microsoft Exchange does not support SMTP based user authentication it is highly recommended that the MS Exchange Connector be used with all Microsoft Exchange installations If this option is not used every possible email address will be considered valid which could cause your MailFoundry appliance to become unstable
74. rn To Sender This option will return the infected message back to the sender Delete Message This option will delete all infected messages without notification Page 24 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Notify Sender This option will send a notification message to the sender of the infected message Keep in mind that most viruses use forged from address Using this option may send messages to third parties who are not involved with the sending of the virus Notify User This option will send a notification message to the recipient of the infected message Override these settings When this option is set to No all domain level settings remain when you on all domains modify system level settings When this option is set to Yes all domain level settings are replaced with the new system level settings Per User Overrides Per User Overrides for Anti Virus Settings User Address Anti Virus Action Notify Sender Notify Recipient Actions amp mydomain com Delete Yes No Edit Delete testdomain com Clean No Yes Edit Delete C Select All Using the per user override system you can configure specific users by email address to have different anti virus setting then the defaults To add a new override click on the Add Override button in the lower right of the main view You will need to enter the users email address and then define their cus
75. s Page 12 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual The Overview Tab System Status Display Last 12 Months By Percent Last 12 Months By Count Last 12 Months By Size E 100 m Ham m Ham Spam Spam i 80 E Virus js Virus 2 RBL t 2 So RPDNS 8 2 a WAP Sanity s m RFC S 20 2 8 ZS ox 0 0 JASONDJFMAM J JASONDJFMAM J JASONDJFMAM J Months Months Months Last 3 Months Mail Classification This Month Mail Classification 5 2005 Mail Classification 4 2005 Spam 44 44 Spam 45 40 Spam 41 35 Ham 54 32 SSES Ham 51 88 RP Sanity 1 23 RP Sanity 1 23 RFC 6 77 RFC 6 13 Located in the upper right of your display is the system status display This display will give you important information on your appliance utilization including hardware status CPU utilization mail queue utilization and database utilization Overview Reports Using the Overview Tab you can graphically see your email traffic statistics Each report is clickable directing you to the online statistics reports for greater detail Overview Reports Last 12 Months This graphic shows you the message volume by percentage divided by message By Percent type such as Ham valid messages spam and viruses Last 12 Months This graphic shows you the message volume by total count divided by message By Count type such as Ham valid messages sp
76. s Manual If you are using your firewall to route mail traffic to your internal server you will need to consult your firewall manufacture for instructions on how to change the routing to go to your MailFoundry appliance Page 9 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Chapter 5 Deployment Standard Deployment Mail Gateway Internet MailFoundry 2100 or MailFoundry 4100 Email Server any platform Be User Mailbox Your MailFoundry appliance is designed to act as mail gateway for all of your inbound and optional your outbound email traffic MailFoundry secures your internal SMTP servers by processing all communications with external SMTP servers Because the SMTP server technology hMail included inside the MailFoundry appliance is a custom designed SMTP server it is immune to common SMTP based worms designed to attack SMTP servers such as Microsoft Exchange or SendMail Inbound Message Flow s Mail Gateway e Legitimate MailFoundry 2100 t Legitimate Al or MailFoundry 4100 ous 7 Email Server pL Fc any platform Sea Spam User Mailbox Each domain which will be filtered by the MailFoundry appliance will require modification to the domain s MX records The only MX records wh
77. s configured to use for inbound message traffic This can be modified on a per domain basis Default Priority Select the default priority for this server This can be modified on a per domain basis Maximum Message Select the maximum message size you wish to accept for processing This field Size should match the maximum message size allowed by your target SMTP server Searching an SMTP Destination To search for a listed SMTP Destination Server enter the full or partial host name into the Search for a server name text field in the Search section and click on Search Editing an Entry To edit an entry click on the edit link in the corresponding row within the main listing Enable Disable or Delete an Address To enable disable or delete an IP address or group of IP addresses from the main listing screen check the checkbox next to each listing you wish to change Next select either enable disable or delete from the drop down list located at the lower left of the list Finally click on Go Page 52 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual SMTP Settings Domain Level Accepted Addresses Domain Aliases MS Exchange Connector Message Footers SMTP Routes Accepted Addresses SMTP short for Simple Mail Transfer Protocol is the protocol used by email servers to communicate and transfer messages Settings found in this section are related to sending receiving processing and for
78. s is often beneficial when you have an alias which multiple users answer and you only need one person who is a member of the alias to manage the quarantine digests To add a new redirection click on the Add a Digest Redirection button in the lower right of the Digest box Enter the email address that you would like to redirect digest messages for Next enter the destination email address who will manage the quarantine for the redirected address Finally click on Add Digest Redirection to save you entry Editing a Digest Redirection To edit a digest redirection click on the edit link in the corresponding row within the main listing Page 29 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Deleting Digest Redirections To delete digest redirections click on the checkbox next to the entries you would like to remove Next click on Delete Selected Digest Redirections in the lower left of the Digest Redirections box Page 30 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual MessageIQ Configurations Tab Domain Level 1 Whitelists 2 Anti Spam Settings 3 Anti Virus Settings 4 Domain Filters 5 Address Filters 6 Quarantine Options Whitelists The MessageIQ tab allows you to set options related to the MessagelIQ filtering engine When you select a domain from the domain selection menu your settings only affect that domain You will no
79. sages being bounced back to the original sender due to a filtering action Unscanned Messages are stored in the unscanned queue when they have not yet been processed by the anti spam anti virus and content filtering engines Quarantine Messages are stored in the quarantine queue after they have been identified as spam by the anti spam engine identified as a virus by the anti virus engine or have been filtered by a content filter which is set to quarantine The queue status system gives you a detailed view of the current messages being processed or stored on your appliance You will have the ability to search for messages within the queues as well as other management functions Page 79 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Statistics Last 12 Months By Percent Last 12 Months By Count E 100 as 5 25 DIS E Spam Spam 807 il Virus K 2 Virus S BEL t RBL E E nn E RPDNS 8 bs RPDNS 40 MFP Sanity G E RP Sanity mRFC gt MAFC f 20 n 05 o 8 i ZS o 0 JASONDJFMAM J JASONDJFMAM J Months Months Breakdown by Month Month Domains Total Messages Allowed Messages Allowed Blocked Messages Blocked Actions 2004 07 2 137 26 18 88 111 81 02 96 Detailed Breakdown 2004 08 2 128 9 7 03 119 92 97 Detailed Breakdown 2004 08 3 96 12 12 50 96 84 87 50 96 Detailed Breakdown 200410 3 168 g 5 36 159 94 64 96 Detailed Breakdown 200441 4 201 13 B 47 96 188 9
80. ssage Footers for system configuration Incoming Footer Enabled This message has been filtered by the MailFoundry appliance and found to be spam ar Le w EA Outgoing Footer C Enabled Message footers are text messages that are added at the end of incoming outgoing or internal messages Internal messages are messages from the internet which are destined for a local user External messages are messages created from a local user destined for a user over the internet Internal messages are messages created by a local user destined for another local user Page 58 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual SMTP Routes SMTP Routes Please selectthe SMTP servers that handle mail for this domain Domain newdomain com SMTP Server Port default 25 Priority New Server 25 High SMTP Routes refers to the mapping of SMTP Destination servers to your domain MailFoundry will work with SMTP compliant mail server including Microsoft Exchange Sendmail Qmail Postfix Merak and others Each domain you process messages for requires at least one SMTP destination although you may configure as many SMTP destinations as needed Adding a New Entry To add a new entry to the Allowed Outgoing Hosts system complete the files on the last listing row as listed below Next click on the Update button Field Description New SMTP Server Enter the host name and domain name of your SMTP server
81. ssing is enabled you may enable or disable individual RBLs as needed Adding a New Entry To add a new entry to the RBL system click on the Add Entry button Fill in the fields as listed below Field Description Zone Enter the hostname of the RBL server to query Example sbl spamhaus org Server Response Enter the full domain name of the sender Example Solinus com Reject Info Message Enter a message that will be sent to the sending SMTP server notifying it of the failure Priority Enter the Priority of this RBL list in relation to other lists you have configured Page 19 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Editing an Entry To edit an entry click on the edit link in the corresponding row within the main listing Enable Disable or Delete an Entry To enable disable or delete an entry or group of entries from the main listing screen check the checkbox next to each listing you wish to change Next select either enable disable or delete from the drop down list located at the lower left of the list Finally click on Go View Usage Statistics To view usage statistics click on the Show Stats link near the bottom on the left side of the main listing display To hide usage statistics click on Hide Stats Page 20 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Reverse Path DNS Checks Reverse Path Checks The foll
82. t Delete L1 admin newdomain com Delta Daily excluding weekends Today at 4 15 PM Edit Delete CI Select All Using the per user override system you can configure specific users by email address to have different quarantine setting than the defaults To add a new override click on the Add Override button in the lower right of the Overrides for Quarantine Settings box You will need to enter the users email address and then define their customized settings Once completed click on Add Override to save Editing a Per User Override To edit a per user override click on the edit link in the corresponding row within the main listing Deleting Per User Overrides To delete per user overrides click on the checkbox next to the entries you would like to remove Next click on Delete Checked Overrides in the lower left of the Overrides for Quarantine Settings box Digest Redirections Digest Redirections newdomain com Email Address Digests Redirected To Admin Functions oO system newdomain com admin newdomain com Edit Delete CI Select All Delete Selected Digest Redirections Add a Digest Redirection A digest redirection allows you to redirect the digest messages for a specific email address to another email address This is often beneficial when you have an alias which multiple users answer and you only need one person who is a member of the alias to manage the quarantine digests To add a new redirection click on th
83. t select either enable disable or delete from the drop down list located at the lower left of the list Finally click on Go Changing an Address Filters Priority To change the priority of a custom filter click either on the Up arrow or Down arrow in for the custom filter on the main view screen View Usage Statistics To view usage statistics click on the Show Stats link near the bottom on the left side of the main listing display To hide usage statistics click on Hide Stats Using Keyword Lists Your MailFoundry appliance has the ability to filter messages based on a list of keywords you enter or upload Keyword filtering is effective in blocking message based on the content however using this system can create false positive detections Once you have created your keyword list you will need to create a custom filter that will utilize the keyword list Page 40 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Manually Entering a Keyword List To manually enter a keyword list click on Add Keyword List from the main view screen Next enter an internal name for the list Example badwords Now enter the keywords in the keyword list field one per line When completed click on Create Uploading a Keyword List To upload a previously created list of keywords click on Add Keyword List from the main view screen Next enter an internal name for the list Example badwords Now click
84. te button Page 46 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Adding A New Destination SMTP Server You may choose to add a new destination SMTP server from this screen To do so check the checkbox in the last row of the domain mapping list Next enter the hostname or IP address of the new server Select the priority for the server and finally configure the TCP IP port to be used and click on the Update button Uploading a List of entries To upload a text file containing a list of entries click on the Upload Domains button When uploading a list the list must contain a listing of one domain name per line Optional you can add additional configurations options in the following format Domain com SMTP SERVER Virus Protection Max Message Size in MB The Virus Protection field can either be set to Enabled or Disabled The Max Message Size in MB is the maximum size in megabytes that you will accept for the particular domain For unlimited size enter 0 Searching a Domain To search for a listed domain enter the full domain name or a portion of the domain name into the Search for a domain text field in the Search section and click on Search Editing a Domain To edit a domain click on the edit link in the corresponding row within the main listing Enable or Disable a Domain To enable or disable a domain or group of domains from the main listing screen check the checkbox ne
85. tered by your MailFoundry appliance Allowed Outgoing Hosts This option allows you to define which hosts may send outbound messages through your MailFoundry appliance Mail Services This option allows you to stop start or restart the Mail Service on your MailFoundry appliance Message Footers This option allows you to define text messages that can be appended to incoming outgoing and internal messages Miscellaneous Settings This option allows you to configure miscellaneous options including the default domain and auto domain system SMTP Destinations This option allows you to configure SMTP Destination Servers Page 45 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Accepted Domains Accepted Domains Domain Max Message Size SMTP Server Mappings Admin Functions 7pks com Unlimited mail 7pks com Edit Delete L brewtown com Unlimited hm mx2 solinus com hm mx1 solinus com Edit Delete IT genericdomain com Unlimited mal att omg Edit Delete IT mailtestcom Unlimited hm mx2 solinus com hm mx1 solinus com Edit Delete IT newdomain com Unlimited Edit Delete IT newixcom Unlimited hm mx2 solinus com hm mx1 solinus com Edit Delete TT solinus com Unlimited hm mx1a solinus com Edit Delete CO select ai Each domain which will be processed by the MailFoundry appliance will need to be added to the Accepted Domains list if you are not using
86. tice that system level options are not displayed and several domain level only options are now displayed This option allows you to configure domain level Whitelists Anti Spam Settings This option allows you to configure enable or disable the anti spam portion of the MessageIQ engine Anti Virus Settings This option allows you to configure enable or disable the anti virus portion of the MessageIQ engine Domain Filters This option allows you to create edit enable or disable custom filters that affect only the selected domain Address Filters This option allows you to create edit enable or disable custom filters that affect a single user address in the selected domain Quarantine Options This option allows you to configure enable or disable the quarantine system for the selected domain You may also set quarantine overrides and redirects Page 31 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Whitelist Configurations Whitelist Configuration Features Disabled Content Notes 7 op AX Wu Ug 5 Ss eU Actions EJ Domain testdomain com X X X X X x x x Edit Disable Delete SelectAll Show Statistics Disable selected entries Your MailFoundry appliance includes a complete whitelisting system that gives you maximum flexibility You may choose what sender may bypass a filtering technology and which filtering technology they may bypass Whitelist e
87. ting an Address To delete an address from the alert E mail Address list check the corresponding checkbox next to each listing you wish to delete Next click on the Delete button Page 74 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual The Reports Tab Custom Emailed Reports The System Settings tab provides the ability to customize emailed reports view online statistics and manage your MailFoundry appliance s message queues Emailed Report Addresses Queue Status Statistics Custom Emailed This option allows you to schedule and customize statistical emailed reports Reports Emailed Report This option allows you to define a list of email addresses who will receive Addresses customized statistical emailed reports Queue Status This option allows you to view the Incoming Outgoing Un scanned and Quarantine message queues Statistics This option allows you to view detailed Statistics regarding your email traffic Page 75 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Custom Emailed Reports Custom emailed reports include information regarding your email traffic and scanning performance Domain specific custom fields may also be included for identification purposes Report Scheduling Custom Billing Reports Interval Reports can be scheduled to run at any time to get a breakdown ofthe domain name of users and of messages sent during a giv
88. tomized settings Once completed click on Add Override to save Editing a Per User Override To edit a per user override click on the edit link in the corresponding row within the main listing Deleting Per User Overrides To delete per user overrides click on the checkbox next to the entries you would like to remove Next click on Delete Checked Overrides Page 25 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual System Filters Filter List Priority Description Action L1 1 Ifthe Subject starts with the string Spam then reject message Edit Disable Delete C 2 Ifthe Attachment Name contains the word exe then reject message Edit Disable Delete Ol 3 Ifthe Attachment Name equals the string document zip then reject message Edit Disable Delete O Select All Show Filter Stats Disable v selected filters Keyword List Name Number of Keywords Keywords Action L1 test 2 com pif Edit Delete CI Select All MailFoundry includes a full featured custom filters system Using custom filters you can create filters based on content of inbound and outbound messages Filters may have a system level scope domain level scope or user level scope Creating a Custom Filter For details on the context of custom filters see Chapter 7 Custom Filters To create a new custom filter click on Add a Filter Next enter all required fields and finally click on Create Filter Editi
89. u identify this entry or provide details as to why it was added Uploading a List of Entries To upload a text file containing a list of entries click on the Upload List button When uploading a list the list must contain a listing of one IP address per line Searching an IP Address To search for a listed IP address enter the IP Address into the Search for an IP text field in the Search section and click on Search Editing an IP Address To edit an Address click on the edit link in the corresponding row within the main listing Enable Disable or Delete an IP Address To enable disable or delete an IP address or group of IP addresses from the main listing screen check the checkbox next to each listing you wish to change Next select either enable disable or delete from the drop down list located at the lower left of the list Finally click on Go View Usage Statistics To view usage statistics click on the Show Stats link near the bottom on the left side of the main listing display To hide usage statistics click on Hide Stats Page 48 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Mail Services Mail Services MailFoundry Mail Services are currently started Glo Restart Start This screen allows you to manage your MailFoundry Appliance s mail services You can stop restart or start the service as needed When the mail service is disabled messag
90. ue feature your MailFoundry appliance offers is the ability to quarantine messages based on custom filters Configuring Options To modify your quarantine settings edit the following fields and click on Update Settings modified in this section are domain specific in scope E Field JE Description ql Quarantine Queue This option will allow you to set the number of days messages will remain active Lifespan in the quarantine system between one and 45 days Quarantine Digest This option will allow you to set the format of the quarantine digest messages Format mailed to your email users Quarantine Digest This option will allow you to define the frequency of which digest messages are Frequency sent to users You may choose to send the digests once per hour once per day including weekends or once per day excluding weekends Message to be included This option will allow you to define a custom message which will be included with in the user digest the digest messages You may include the following HTML tags for formatting notifications lt b gt lt i gt lt p gt lt br gt lt u gt lt img gt lt a gt lt font gt lt table gt lt tr gt lt td gt Page 42 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Per User Overrides Overrides for Quarantine Settings Override Digest Format Digest Frequency Next Digest Actions Al newdomain com Delta Hourly Today at 11 45 AM Edi
91. ure a list of IP addresses which users with login accounts may access the MailFoundry appliance s user interface Maintenance This option allows you to perform system maintenance Network Configuration This option will display your current network settings To change these settings you must use the console access port Remote System Backups This option will allow you to configure the remote backup service included with your MailFoundry subscription Shutdown Restart This option will allow you to shutdown or restart your MailFoundry appliance Support Admin Login This option will allow you to enable or disable the remote login support for MailFoundry support staff System Status This option will display current system and hardware status information System Updates This option will allow you to switch from automatic system updates to manual updates If manual updates are selected you can install updates manually from this section Technical Contact List This option will allow you to create a list of email addresses that will receive technical update notifications from MailFoundry support staff Page 60 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Alert E mail Addresses Admin Alert E mail Addresses E mail Address Actions F sysadmin newdomain com Edit Delete C Select all Addresses added to this list will receive automated notif
92. user if someone tried to send them a virus configure your anti virus options Settings configured on this screen are domain To modify your anti virus settings edit the following fields and click on Update Field Description Anti Virus Check This option will allow you to enable or disable anti virus filtering for your entire system Anti Virus Action There are several options for defining how detected virus infected messages are handled Clean and add X MailFoundry Virus header This option will clean the infected message and place a header within the message will can be used for filtering with an email client such as Microsoft Outlook Clean and tag subject line with This option will clean the infected message and add a tag at the beginning of the subject line of the cleaned message Example VIRUS Clean and Quarantine Message This option will clean the infected message and place the message into quarantine system Return To Sender This option will return the infected message back to the sender Delete Message This option will delete all infected messages without notification Notify Sender This option will send a notification message to the sender of the virus infected message Keep in mind that most viruses use forged from address Using this option may send messages to third parties who are not involved with the sending of the virus Notify User This option will send
93. will result in spam bypassing your MailFoundry appliance Spammers will send to any MX record listed regardless of the priority listed in the MX record It is recommended that the only external MX record listed be protected by a MailFoundry appliance Page 89 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Chapter 10 Service and Technical Support For technical support for your MailFoundry appliance please use one of the following options Online Support http www solinus com mailfoundry support Using our online support site you can view our public knowledge base submit support request and manage previously opened support requests Standard Telephone Support 1 888 305 7776 Standard telephone support is available to all subscribers Monday through Friday 8AM to 5PM central time US Standard Email Support support mailfoundry com Standard email support is available to all subscribers Support requests are answered during standard business hours of 8AM to 5PM central time US 24 7 Telephone Support 1 888 305 7776 24 7 Telephone support is an additional option to subscribers When calling after hours you will need to provide your MailFoundry appliance serial number for verification of your 24 7 Telephone Support subscription If you have not subscribed to 24 7 support please contact your Solinus account executive for details Page 90 of 91 MailFoundry Users Manual Revision MF200507
94. wing fields and click on the Set Time button Field Description Date MM DD YYYY Enter the current date in the MM DD YYY format Example 11 04 2004 Time HH MM SS Enter the current time in the HH MM SS format Example 12 00 00 Make sure to set the AM or PM option correctly Configuring Your Time Zone To modify your Time Zone settings edit the following fields and click on the Update Time Zone button Field Description Time Zone Select your time zone for the list provided Automatically adjust Check this option if you time zone observes Daylight Savings Time for Daylight Savings Time Configuring Network Time Protocol To modify your Network Time Protocol NTP settings edit the following fields and click on the Update NTP Settings button Field Description Primary NTP Server Enter the address of your primary NTP server Secondary NTP Server Enter the address of your secondary NTP server Enable Automatic When this option is checked your MailFoundry appliance will automatically Synchronization update the system time with the time collected from the configured NTP servers Page 62 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Manually Synchronize with NTP To manually synchronize your MailFoundry appliance s system time with the time provided by your NTP server click on the Synchronize Now button Page 63 of 91 M
95. xt to each listing you wish to change Next select either enable or disable from the drop down list located at the lower left of the list Finally click on Go Page 47 of 91 MailFoundry Users Manual Revision MF2005071100 MailFoundry Users Manual Allowed Outgoing Hosts Allowed Outgoing SMTP Hosts IP Address Space Notes Admin Functions oO 192 168 0 0 16 Edit Disable Delete oO 207 158 13 15 32 mail testserver com Edit Disable Delete LJ 207 158 13 165 32 Edit Disable Delete C Select All Show Stats Disable selected users Your MailFoundry appliance includes the option to filter outbound messages for spam viruses and content With this option it is highly recommended that you limit the list of servers which can send outbound messages Adding a New Entry To add a new entry to the Allowed Outgoing Hosts system click on the Add Host button Fill in the fields as listed below Field Description Address or Space Enter the IP Address or IP address block in the following format 192 168 0 1 Address Type Select the address type of either a single IP address an address blocked with a bit mask Example 24 or an address block with a subnet mask Example 255 255 255 0 Enabled When this field is checked the entry will be enabled and able to send outgoing messages through your MailFoundry appliance If unchecked the entry will be disabled Notes You can enter an internal description that will help yo
96. y domain Can I use Real time Black Lists RBLs You may choose to use RBL services in addition to the spam detection already offered by the MailFoundry appliance RBL services are not activated by default Page 87 of 91 MailFoundry Users Manual Revision MF2005071100 zO zO MailFoundry Users Manual Can I add my own filters Yes the MailFoundry appliance gives you the ability to define custom filters with many options Filters can be system wide domain specific or address specific Can I filter messages based on a keyword Yes the MailFoundry appliance fully supports filtering by keyword The ability to upload a keyword list is also provided Does the MailFoundry appliance keep statistics related to my e mail Yes the MailFoundry appliance provides detailed statistics of your email traffic including the number of messages processed blocked as spam blocked due to virus infection and several other blocking functions Can I receive reports by email Yes the MailFoundry appliance can send detailed reports to you by email on a scheduled basis Will there be any delay in receiving email No the MailFoundry appliance will process your e mail quickly and send it to your target messaging server Technical Questions PO FO ro gt O gt O PO FO o What hardware is the MailFoundry appliance based on The MailFoundry appliance is built using a custom built Intel based 1U server What operati

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