EN D USER MANUAL VERSION
Contents
1. creating a booking changing a booking canceling a booking and setting up repeat and return bookings 5 Creating an Account There are several reasons why you should create an account a Allows you to enter information such as your address and credit card information This information is then remembered on subsequent bookings and doesn t need to be entered again Quickly create new bookings No need to re enter trip info each time Easily make return trips View past bookings Repeat prior bookings Retrieve invoices Become eligible for special promotions UUUDUUUU Follow these easy steps in order to create an account 1 Goto http www 1800limo com 2 Click on the Create Account tab 3 Fill in all the fields Required fields are indicated with a red asterisk User Guide Page 4 of 4 Version 2 3 1800 LIMO GOM CUSTOMER DRIVEN 4 DO NOT Enter a Travel Agent account id unless you are a travel agent and have been provided a Travel Agent account number 5 Once you are sure you have entered all of the information correctly click Submit If you make a mistake and can start over by clicking on the Reset button An email will be sent to you with your user id and password information Please save your user id and password for future reference 6 Bookings There are a couple of different ways to create a booking depending on if you want to base it off a prior booking or if you are starting with a new booking You c2. an account and logging in Multiple rate options for vehicles Confirmed online reservations 7x24 Call Center Nation wide services and international service in select countries Our service continues to expand almost daily 100 Web enabled no software installation or plug ins necessary Repeat reservations preferences available in the customer profile a Coming soon Reservation confirmations and updates sent to pagers cell phones and other wireless devices a Any many more services Oooo oo Please take a few minutes to browse through this manual to familiarize yourself with the system in order to take advantage of all the features so that you can be assured you will receive the best possible service 2 Audience This manual is intended for travel agents corporate travel administrators event planners concierge companies and private end users 3 Computer Requirements To properly access and utilize the 1800LIMO COM web site you must have a computer with the following requirements e Internet connectivity 56K modem or faster connection e Internet Browser software o Internet Explorer 5 0 or greater o Netscape 6 1 or greater 4 Introduction Follow these simple steps in order to reserve a vehicle Goto the Quote Manager QM at http Awww 1800limo com 2 Click on Select Vehicle to select the type of vehicle 3 Input Pickup Location airport code OR city and state do not specify an airport co
3. currently not supported but planned Airport to Airport transfer rates on a future release 9 Technical Support 1 800 LIMO COM Technical support is available to you 24 hours a day 7 days a week via email at support 1800limo com 1 800 LIMO COM Live technical support is available 8 00 am CST to 6 00 pm Monday through Saturday at 800 546 6266 We encourage recommended enhancements or suggestions with making our system easier to use Simply send an email to support 1800limo com and we will consider your reguest in a future release We always strive to make our system easier to use and your feedback is critical in our guest to make our system the easiest and most convenient ground transportation reservation system on the planet User Guide Page 14 of 14 Version 2 3
4. the View All button You may also change the start and end dates to specify the date ranges of your reservations to view 6 Click on the Booking number which is highlighted to bring up the Booking screen 7 Click the Return button 8 The Quote Manager screen will appear Follow the steps in Section 6 1 Step 8 All of the information will be pre filled for you 6 5 Changing a Booking You may change the passenger name contact pickup date and time if it is more than 24 hours from the present time number of passengers Must be able to fit in the current vehicle type and credit card information The pickup address may be changed but only if itis within the same zipcode Change to vehicle types pickup or drop off cities or airport codes reguire the booking to be cancelled and a new booking must be created Follow these simple steps to change a booking Goto http www 1800limo com 2 Click on the Login in tab and enter your user id and password and Click the Login button 3 Click on the Reservations tab User Guide Page 9 of 9 Version 2 3 1800 LIMO GOM CUSTOMER DRIVEN 4 You will see a list of your bookings reservations for the current month The see all of your bookings Click the View All button You may also change the start and end dates to specify the date ranges of your bookings to view 5 Click on the Booking number which is highlighted for the reservation you wish to change This brings up the Reservation s
5. 1800 LIMO GOM CUSTOMER DRIVEN END USER MANUAL VERSION 2 3 LAST UPDATED ON APRIL 26 2003 4217 S Oak Ave Brookfield IL 60513 http www 1800limo com Phone 800 546 6266 Fax 703 991 5592 1800 LIMO GOM CUSTOMER DRIVEN Table of Contents Table of COUSINS sac secs es dnd a a lid aatal 2 1 EE 3 2 AUdENCE ASSTAT 3 3 Computer Reouirements nan anna nenenana ann enn nne ena enennnennnenane 3 A nee e EE 3 5 Creating an PCC OU E 4 We BOOKINJ S a talla aa al alalis 5 6 1 Creating New E ee 5 6 2 Confirmation UE 6 6 3 Repeat BOOKINGS i tasntivsttas kka k itva jadamisi akaatsiat 8 6 4 Return BOOKINGS sisseseade lakkavad kaka koleda 9 6 5 Changing a BOOKING EE 9 6 6 Cancel UI OO EE 10 6 7 Viewing Printing Wee e 10 7 Common Terms and ACrOnymsS Malai 11 8 Frequently Asked Questions FAQ unnnmnenaenannevanannenemna anna vennana aaaanenan veena 13 9 Technical Support 14 User Guide Page 2 of 2 Version 2 3 1800 LIMO GOM CUSTOMER DRIVEN 1 Welcome Thank you for registering with 1 800 LIMO COM We have revolutionized the ground transportation industry by making it easy to reserve chauffeured ground transportation services worldwide We are the only provider of ground transportation services that offers Q Free Real time rates via our web site http www 1800limo com or call center accessible via our matching toll free number 1 800 5466 266 You can get rates without creating
6. a free form text box where you can specify almost anything you wish multiple stops cold beer certain type of driver etc 14 Once you have verified that all the fields have been filled in correctly Click on the Book button A message will be displayed asking if you are sure click OK If you did not enter all of the reguired fields an error message will be displayed asking you to fill in the missing field Fill in the missing field and then Click the Book button again 15 If there was no rate in the system you will receive an email when we establish a rate and an affiliate You will need to click on the link provided in the email in order to Accept or Reject the price If you Accept it will create a confirmed booking if you Reject it will cancel the booking 16 Your booking will be displayed on the screen and you will also receive an email message with the booking details Your customer will also receive this email if you entered an email address for your customer Please print this screen and or the email message for your records Ifthe booking is for an airport pickup you will be provided the phone number of the service provider to call when you arrive at the airport If you cannot get a hold of the service provider call us at 1800 546 6266 and we will make sure you know the location of the vehicle and driver Congratulations you have now completed the booking process You can create additional bookings by Clicking on t
7. an make bookings for yourself or for others if you make travel plans for other individuals Please note that 1800LIMO COM has cancellation policies and you are responsible for understanding the cancellation policy The cancellation policy is available on our web site and it is also included in the confirmation email that gets generated when a new order is created IMPORTANT If the booking is to take place within 24 hours you must call our call center at 1800 546 6266 in order to make a reservation 6 1 Creating New Bookings Follow these simple steps to make a new reservation Goto http www 1800limo com 2 Click on the Login in tab and enter your user id and password and Click the Login button If do not have an account yet please create an account by clicking on the Create Account tab While it is not necessary to login to make a reservation we recommend that you create an account for benefits listed above 3 The Quote Manager screen is presented Click on Select Vehicle to select the type of vehicle If you are not sure of the vehicle type you want click on the View Vehicles link located just to the right of the Select Vehicle box 5 Input Pickup Location airport code OR city and state do not specify an airport code AND a city state 6 Input Drop Off Location airport code OR city and state do not specify an airport code AND a city state Please note We currently do not support Airport to Airport tran
8. ced then payment for the invoices has been processed Follow these simple steps to view and print an invoice Goto http www 1800limo com 2 Click on the Login in tab and enter your user id and password and Click the Login button 3 Click on the Reservations tab User Guide Page 10 of 10 Version 2 3 1800 LIMO GOM CUSTOMER DRIVEN 4 You will see a list of your bookings reservations for the current month The see all of your bookings reservations Click the View All button You may also change the start and end dates to specify the date ranges of your bookings to view 5 Click on the small circle located just to the left of the booking number Then click the View Invoice button 6 Click on the Print button This brings up the invoice 7 Common Terms and Acronyms The following table defines common terms an acronyms using in conducting business with our company working with our system or the chauffeured ground transportation industry in general 1 General Terms General Subject Terms and Acronyms 1 1 Affiliate 1 2 Booking 1 3 Charter 1 4 No Show User Guide Version 2 3 An affiliate is one of the local limousine or ground transportation companies which will actually perform the services for the bookings A reservation created in the system which reserves a vehicle and a driver at the appointed time place There are 5 states for a booking e Confirmed Booking assigned a rate and an affil
9. creen 6 Click the Change button The Change Booking screen will appear Make the necessary changes then Click on the Save button If there are changes you need to make that are not on this screen you must call our call center at 1 800 546 6266 to change the reservation or if the reservation is within 24 hours 6 6 Cancel a Booking You may cancel a booking up to 24 hours prior to the reservation 48 hours cancellation notice is required for charter bookings IMPORTANT CANCELLATIONS MADE LESS 24 OR 48 HOURS PRIOR TO THE RESERVATION OR IF THE PASSENGER DOES NOT SHOW UP WILL INCURA FULL 100 CHARGE ON YOUR CREDIT CARD Follow these simple steps to cancel a booking Goto http www 1800limo com 2 Click on the Login in tab and enter your user id and password and Click the Login button 3 Click on the Reservations tab You will see a list of your bookings reservations for the current month The see all of your bookings Click the View All button You may also change the start and end dates to specify the date ranges of your reservations to view 5 Click on the Booking number which is highlighted for the booking you wish to cancel This brings up the Bookings screen 6 Click the Cancel button You will be prompted to confirm the cancellation Click OK The booking will be removed from the system 6 7 Viewing Printing Invoices You may view and print invoices for any booking If the status of the invoices is Invoi
10. customer request a specific You put this request in the Special Requests affiliate or driver for their services field Eg Use same affiliate driver as last time but we can t guarantee that this driver or affiliate will be available the next time 9 On repeat and return bookings The system has to go back to the Quote why do you have to go back Manager to ensure that the affiliate vehicle is through the Quote Manager why still available at that same rate Most of the not just copy the same information time the same rate will still be available but to a new date this cannot be guaranteed Our next release will automatically check to see of the affiliate rate is still available and will bypass the Quote Manager 10 For Cities using Saint in the name The word Saint must be spelled out in the eg St Louis can you use St city name in order for the Quote Manager to in the city name or must Saint be function correctly specified 11 Can you specify both an Airport NO Only one or the other must be specified code AND a City and State in the if both are entered it will result in an error Quote Manager 12 When does the customer s credit The customer s credit card is not charged until card get charged when the after services are rendered and all charges are booking is created or after services finalized are actually rendered 13 Does the Quote Manager support NO This
11. de AND a city state User Guide Page 3 of 3 Version 2 3 1800 LIMO GOM CUSTOMER DRIVEN 4 Input Drop Off Location airport code OR city and state do not specify an airport code AND a city state Please note We currently do not support Airport to Airport transfers so do not enter an Airport code in both the Pickup and Drop off windows 5 Ifit s a charter enter charter duration in hours A charter is a reservation where the vehicle and driver stay with you and your party for the entire duration 6 Click SUBMIT If there are multiple Pickup or Drop Off locations the system will prompt you for the correct locations Then click Get Quote 8 If we have rates available in the system a list of vehicles with rates will be displayed Select the vehicle by clicking the Radio button next to the vehicle then click Book to secure the reservation See below for details on the reservation screen 9 If we do not have rates available for the vehicle in the area you entered you can still enter all of the reservation details in the booking screen We will update the booking within 24 hours with vehicle and rate information and you will then need to Accept or Reject the booking IMPORTANT If the booking is to take place within 24 hours you MUST call our call center at 1800 5466 266 to make the reservation Of course you may call our call center to place any reservation See below for detailed information on creating an account
12. e the Sedan vehicle type is comprised of Lincoln Town Cars Mercedes Benz Cadillac etc When selecting a particular vehicle you will be selecting a specific make model color and year 2 1 Baggage Meet An additional charge applied if the customer has requested to be met at the baggage claim area instead of curb side beverages to be available in the vehicle An additional charge applied if the service is rendered charge between 11pm and 5am local time Similar to baggage meet but may apply to coordinated pickups other than an airport eg A hotel lobby 2 6 Other Miscellaneous additional charges which may arise Reg based on customer reguests made while service is being rendered Additional parking fees if the driver has to park the vehicle and is charged for the parking 2 8 Phone An additional charge applied if the driver reguires the Seef use ofthe phone in order to render service to the customer 2 9 Port Meet An additional charge applied if the customer reguests to be metata port dock area of a marine vessel 2 10 Quote Same as Rate This is a base amount returned by the Quote Manager for a reservation request A 20 gratuity is automatically added to the base amount and additional charges defined in this section are also not included in the Quote amount 2 11 Rate Same as Quote see Quote An additional charge applied if the customer reguests additional stops during the rendering of services 2 13 Wait An add
13. ental Please note that your credit card is a guarantee of your reservation All monies shall be paid after completion of the reservation either by cash or by credit card Personal checks are not accepted Reservations for transfers may be cancelled up to 24 hours prior to the reservation Reservations for charters may be cancelled up to 48 hours prior to the reservation Cancellations made less than 24 48 hours prior to the reservation or customer no shows will incur a 100 charge on the quoted rate plus 20 gratuity charge on your credit card There will be additional charges for wait time Please be aware that upon any infraction of this agreement the driver has the option of returning to the point of pick up or ending the service at the point of infraction and all monies shall be forfeited Our company cannot be held responsible for delays or inconveniences due to traffic unknown or unforeseen mechanical failures or situations deemed Acts of God Thank you for choosing 1800LIMO COM Thank you 1800LIMO COM 18005466 266 http www 1800limo com info 1800limo com 6 3 Repeat Bookings If you need to make the same trip on different dates you may repeat the reservation and simply modify the pickup date and time Follow these easy steps to Repeat a booking If you are already at the screen after creating a reservation in Section 5 1 you can simply Click the Repeat button to repeat the reservation In order to repeat bookings you m
14. g in our power to get a similar vehicle to obtain the next available vehicle at the closest possible rate Many times the local affiliate will agree to lower his rate or supply an upgraded eg 8 passenger stretch instead of a sedan vehicle at the same rate as the vehicle selected We will communicate with the Travel Agent and or the customer prior to making this change to get agreement 5 Does the booking system allow for We currently do not support the notion of multiple pickups drop offs etc multiple pickup and drop offs in one booking This functionality can be simulated by using the Special Requests field on the booking screen and listing the multiple points there These special requests are sent to the local affiliate along with the rest of the booking detail information 6 Do you support the notion of We can support custom shared rides to lower Shared Rides the cost of transportation but this is only support for corporate accounts similar to the custom fixed rates capability 7 Does your system allow for Fixed We do support the notion of fixed rates for Rates finite list of pickup and drop off points for corporate accounts only If you have a corporate customer with a high frequency of User Guide Page 13 of 13 Version 2 3 1800 LIMO GOM CUSTOMER DRIVEN repeat orders we can arrange for a corporate contract and customized Quote Manager to support these fixed rates 8 Can a
15. he Yes Repeat or Return Trip buttons 6 2 Confirmation Email The following is a sample template of the confirmation email that gets sent when a booking is created in our system This is for illustration only the actual confirmation email is subject to change Confirmation Code 800LIMO NNNNN Travel Time lt Date time gt Base Quote Amount lt amount gt Vehicle lt Vehicle gt User Guide Page 6 of 6 Version 2 3 1800 LIMO GOM CUSTOMER DRIVEN Local Affiliate Tel Number lt affiliate telephone gt Number of Passengers lt Number of Passengers gt Client Name Last First Passenger Name Last First Passenger Home Phone Passenger Mobile Phone Passenger Office Phone Pickup Address ORD Chicago O Hare Intl Pickup City Pickup State Pickup Zip Dropoff Address as directed Gold Coast area Dropoff City Chicago Dropoff State IL Dropoff Zip Special Instructions lt Special Instructions gt Base Quote Amount A 20 gratuity will be automatically added to this amount Additional hand tip at your own discretion Additional charges for wait time tax tolls extra stops etc may also be added to the base amount Book your next reservation on line at www 1800limo com For curbside airport train or boat dock pickups only When you arrive at your pickup location with ALL luggage in hand please call the following telephone number lt telephone number gt to notify your driver of
16. iate awaiting acceptance from the affiliate Assigned Booking accepted by the affiliate and awaiting date time of service Finalized Completion of the reservation charges finalized by the affiliate This will only occur after services are rendered Invoiced Customer credit card is charged An invoice is created when the credit card is charged This can only occur on Finalized bookings A type of chauffeured transportation reservation where the vehicle and driver stay with the customer or group for the entire duration of the event This is different than a point to point transfer where the driver and vehicle transport the customer or group to a specific location and then the driver leaves with the vehicle When a customer or group is not at the appointed time place after 15 minutes We make an attempt to call the customer at the telephone number specified on the booking If we are unable to make contact or the customer wishes to cancel the booking the customer s credit card will be charged the full amount of the base Page 11 of 11 1800 LIMO GOM CUSTOMER DRIVEN Porte plus 20 gratuity S 1 5 Quote Manager QM Our product which provides rates real time for chauffeured ground transportation services anywhere in the world See the financials terms for an explanation of the quotes returned and association with the final charges 1 7 Vehicle Type A categorization of the specific vehicle makes and models For exampl
17. itional charge applied if the driver has to wait more than 15 minutes for the customer or group 2 14 Tolls Toll charges encountered while rendering service User Guide Page 12 of 12 Version 2 3 1800 LIMO GOM CUSTOMER DRIVEN 8 Frequently Asked Questions FAQ The following table contains a list of frequently asked questions and answers Please feel free to send us additional FAQ s to support 1800limo com and we will add as appropriate For airport drop offs or pickups We track flight status but it is still the what happens in the event the flight responsibility of the customer to call the local is delayed or cancelled are the no affiliate or call us at 1 800 546 6266 with show or cancellation policies still changes in flight schedules or to communicate enforced flight cancellations If the customer does not call and the driver ends up waiting we will charge the customer the base rate plus 20 gratuity 2 For airport pickups what does A Curb Meet is when the driver meets the Curb meet and Baggage Meet passenger outside of the airport at the mean limousine pickup location A Baggage Meet is when the driver meets the passenger and the baggage carousel 3 Are Travel Agents paid commission Yes for no shows or bookings cancelled within the 24 or 48 hour period 4 lf the selected vehicle is not If the vehicle is not available we will do available will the rate be increased everythin
18. sfers so do not enter an Airport code in both the Pickup and Drop off windows 7 If it s a charter enter charter duration in hours A charter is a reservation where the vehicle and driver stay with you and your party for the entire duration 8 Click SUBMIT 9 If there are multiple Pickup or Drop Off locations the system will prompt you for the correct locations Then click Get Quote User Guide Page 5 of 5 Version 2 3 1800 LIMO GOM CUSTOMER DRIVEN 10 If we have rates available in the system a list of vehicles with rates will be displayed Select the vehicle you wish by clicking on the Radio button next to the vehicle then click Book to secure the reservation See below for details on the booking screen Goto step 12 11 If we do not have rates available for the vehicle in the area you entered the rate estimator screen will be presented Click the Proceed button and the booking screen will be presented All the information can be entered but there will be no price information 1 800 LIMO COM staff will update the booking with pricing information within 24 hours and you will be sent an email reguesting you to Accept or Reject the price 12 You are now on the Booking Screen Enter the correct information into all of the fields If you logged in your name and credit card information will already be filled in Fields marked with a red asterisk are reguired to be filled in 13 The Special Reguests is
19. ust have an account on our system Goto http www 1800limo com 2 Click on the Login in tab and enter your user id and password and Click the Login button 3 Click on the Reservations tab User Guide Page 8 of 8 Version 2 3 1800 LIMO GOM CUSTOMER DRIVEN 4 You will see a list of your bookings reservations for the current month The see all of your bookings Click the View All button You may also change the start and end dates to specify the date ranges of your reservations to view 5 Click on the Booking number which is highlighted to bring up the Booking screen 6 Click the Repeat button The Quote Manager screen will appear Follow the steps in Section 6 1 Step 8 All of the information will be pre filled for you 6 4 Return Bookings If you need to book a return trip you may create a return trip reservation that reverses the Pickup and Drop off information Follow these easy steps to create a Return booking If you are already at the screen after creating a reservation in Section 8 1 you can simply Click the Return button In order to create return bookings you must have an account on our system Goto http www 1800limo com 2 Click on the Login in tab and enter your user id and password and Click the Login button 3 The Quote Manager screen is presented Click on the Reservations tab 5 You will see a list of your bookings reservations for the current month The see all of your bookings Click
20. your arrival and obtain pickup instructions Please tell the dispatcher that you are a 1800LIMO COM customer and your confirmation number is lt confirmation number gt Baggage meet you do not need to call the affiliate or 1 800LIMO COM unless you are unable to locate your driver If you have problems reaching your local affiliate please call 1 800 LIMO COM 1 800 546 6266 for immediate assistance For all services Thank you for letting us be of service Please call us at 1 800 546 6266 or email us at info 1800limo com and let us know if the service met your expectations If you have any questions or problems with the driver or if the driver is late please call us at 1 800 546 6266 User Guide Page 7 of 7 Version 2 3 1800 LIMO GOM CUSTOMER DRIVEN It is of utmost importance that all clients act in a responsible manner to preserve the condition of the vehicles The client is responsible for the actions of his her guests in every regard to this agreement Client assumes full financial responsibility for any damages to the vehicle or property caused by the client or party whether by accident neglect or intent Client assumes responsibility for any overtime fees and authorizes credit card charges to be made to cover these or any other costs due and not collected at the end of the charter Our company and the driver assume no responsibility for articles left in the vehicle or for any illegal acts committed by the client during the r
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