Manual iDEAL Professional
Contents
1. IDEAL Servicedesk Acceptant Registratie e mail adres wachtwoord 2 E mail verificatie 3 Aanmelden 4 Verifieren gt gegevens Contract opstellen 6 Contract ondertekenen f Integreren 8 in testomgeving Contract lt opvoeren 9 Test transacties 10 Figure 1 Steps in the registration process for iDEAL Manual iDEAL Professional iDEAL activeren October 2014 Version 1 0 Rabobank Nederland Explanation Registration of email address password Email verification Registration Verification of information Preparation of CON ta cl o Signing of contract Integration Entry of contract Test transactions Activation You register your email address and password in the Rabobank DEAL Dashboard https ideal rabobank nl For verification purposes you will receive an email containing a confirmation link for the Rabobank iDEAL Dashboard on the email address you have entered You need to click the confirmation link to proceed with your registration After logging onto the Rabobank iDEAL Dashboard for the first time you can complete your registration for iDEAL You will be requested to submit some additional information including Chamber of Commerce number name telephone number and email addresses of your commercial and technical contact person s and your method of connection to iDEAL The Rabobank iDEAL desk will verify t2. Dek paymentTen es EE EEE ee Terugboeken Status request Rather than manually enquiring after the status you may also wait until the following day because all open statuses are enquired after automatically every night After retrieving the end status the commercial contact person will be informed by email You may also reverse transactions using the button Refund For more detailed information see the following paragraph Only a payment with end status 003 is guaranteed by the buyer s bank and will show an account number and the name of the buyer You may view detailed information of the transaction such as name and residence of the buyer but also the messages exchanged between your web shop your bank acquirer and the buyer s bank issuer under details Export Refunds menu option After clicking the Refund button see previous paragraph you can enter the amount to be repaid for each iDEAL transaction under New refund amount This may also be part of the amount It is also possible to reverse part of the remaining amount later After you have prepared all amounts to be repaid you can create an export of the file containing the repayments in the left menu using the Export Refunds menu option You can do so by email as well as in a SECT format The SECT format can only be loaded into your business internet banking environment rather than the iDEAL Dashboard and transmitted from there Subsequently the
3. Rabobank Manual IDEAL Professional Version October 2014 Hon Nederland Manual DEAL Professional October 2014 Version 1 0 Table of Contents Es A 2 Nena 4 Description of Rabobank DEAL Professional 5 Wats e Ola ds oa cesta este tte eaten teeta eeu 5 HOW TO create aunt to Rabobank IDEAL eneen taten 5 Rabobank IDEAL Professional eesssssssssussssssessssussssssssssssuussssssssssssuussssssssssssssssssssessessussssssesssesussssssssssssusssssnseessensssnnssseeees 5 OEE EON ME MOS 6 ater let Ip LN 6 Pe op SO no 6 o EDES ONE eten ANAA E 6 ETI OT PA See e O ne Tea 7 Rabobank IDEAL Professional AUC messteken iaa 7 User instructions for Rabobank DEAL Professional 8 POEME CN 8 Payments received for third Parties essscssssssccssesesssssssssssssesssssussssssssssssseesssssusssssssssssssecsssssusssssssssssseessssssusssssssssssseeesee 8 ED 8 Dn 8 FED Or NSE ennen ne 8 Pane Status ENE a 9 COME CL ier Ee Enon SDN kernen 9 Corporate design requirements cccsssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssee 9 Payment method and PAYMENT DUTTON oc cccsssssscccsscssssssnsessssssssssnsnnsessssssssscesccesssssssssnsussssssssssssnseessssssssscceceessessessn 9 Rules Ornelas ico aera radares 10 ii O er etter Pern rE 10 Fore o N T Es DEAL Merchant Integration Guide 13 Implementation Manual for iDEAL Professional Merchants 14 Registration process
4. in the Rabobank iDEAL Dashboard viewing your transaction history submitting tickets etc For more information see module 6 Support After implementation of Rabobank iDEAL Professional you can submit any questions you may have by submitting a ticket via the DEAL Dashboard Rabobank iDEAL Professional rates The current rates for Rabobank iDEAL Professional can be found at www rabobank nl bedrijven Rabobank Nederland Manual iDEAL Professional October 2014 Version 1 0 Rabobank Nederland User instructions for Rabobank DEAL Professional For Merchants Payments received for third parties It is not simply permitted to receive DEAL payments for third parties in your own bank account In order to be allowed to receive payments for third parties in your bank account you need to have among other things an exemption or licence from the Dutch Central Bank De Nederlandse Bank and be certified by Currence the owner of the DEAL payment method For more information on this subject see http www currence nl nl NL OverOnzeProducten rules Pages iDEAL aspx After you have been certified by Currence you need to contact your local Rabobank for your further application for iDEAL Professional Use of SUB IDs You can connect several web shops with various trade names under one iDEAL contract provided that you do not receive any DEAL payments for third parties This guarantees that the buyer sees the correct trade n
5. Actie Help Certificaat uploaden Bestandsnaam Bladeren verzenden Note Before you can start actual production you will need to carry out this step again on the production side of the iDEAL Dashboard https ideal rabobank nl to upload a production certificate Always make sure that the secret certificate used in your web shop relates to the public key uploaded in the iDEAL Dashboard Carrying out test transactions The test transactions test whether your implementation meets the most important requirements These are the following transactions emme Submission of a transaction with an amount of 100 eurocents will return a Success status Submission of a transaction with an amount of 200 eurocents will return a Cancelled status Submission of a transaction with an amount of 300 eurocents will return an Expired status Submission of a transaction with an amount of 400 eurocents will return an Open status The end status is not yet known Submission of a transaction with an amount of 500 eurocents will return a Failure status EN Directory Request A correct Directory Request must be submitted 7 Syntax error Submission of a transaction with an amount of 700 eurocents will return an 501000 error message On each of these transactions you will receive a return message In all cases you will need to ensure that these messages are handled correctly Texts that you may use on you
6. an email is sent containing a link to activate the connection process 5 After logging onto the iDEAL Dashboard several additional data have to be entered via the Registration menu option under the Registration tab These data are required to proceed with the registration process Account number NL13TEST0123456789 BIC RABONL2U Chamber of Commerce number 123456789 Business activities ICT Technical and commercial contacts contacts with the PSP Connection to iDEAL Rabobank iDEAL Professional 6 After completion of the foregoing step the PSP will have full access to the DEAL Rabobank Nederland Manual DEAL Professional October 2014 Version 1 0 Za Dashboard and the necessary steps can be taken to test the link These are the same steps as included in modules 3 and 4 7 After successful completion of the test phase you may send an email to ideal smt beheer rn rabobank nl in order to be definitively included as a connection method Please submit at least the following information Certificate RSA SHA256 Name and address details of the PSP Name email address and telephone number of the PSP s technical and commercial contact person s 8 After receipt of the email Rabobank Nederland will provide the PSP with further support for the connection process If the PSP has already contracted merchants such merchants can be migrated as soon as the PSP has been activated as a connection method Rabo
7. could distract the customer from the DEAL payment process Corporate design requirements When using the IDEAL payment method at its shop the Merchant is under the obligation to meet the requirements ensuing from the iDEAL corporate design For information about the DEAL corporate design see http www ideal nl ontvangen logos banners Payment method and payment button The Merchant is primarily responsible for initiating the payment transaction and communicating the status of the order to the consumer Payment method A Merchant who accepts DEAL as a payment method is to include the DEAL payment method in its list of payment methods offered in the usual place in its order process The iDEAL payment method is to be included in the list of payment methods offered in such a way that it receives at least the same amount of attention as other payment methods Payment button Manual iDEAL Professional October 2014 Version 1 0 Rabobank Nederland It must be clearly recognisable for the consumer how and when the iDEAL transaction is started This may be done by offering a payment button on the page where the order is summarised The iDEAL payment button containing the iDEAL logo must be clicked to start the transaction The permitted images for the DEAL payment button are made available at htto www ideal nl ontvangen logos banners Rules for the use of email links If you wish to have iDEAL transactions
8. general explaNatiON ccicicicicicincnnmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm 14 Registration process specific MTOM VATION a 17 Registration and entry OF USETS rara 17 Rabobank Nederland Manual iDEAL Professional October 2014 October 2014 Version 1 0 2 Rabobank Nederland Logging onto the TEST environMent ananas 18 Uploading tne test A II nD ot Onn nn EOE UCN RETO 18 Cene ee UN SSL AAS AC ON eee 19 SPec NON ande eneen 20 A o oe A ereen ene been 21 N AP A SII AE EE A E EE E E EE 21 Signing certificate oecceecccccccccsssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssesesssssssssssesesssssssssssssssssssseseeeeeesscesssssesessususssssssssssssassseeeeeee 21 Implementation Manual for Payment Service Providers 22 Regi tatona a P P aaa 22 lisa o A e e o A S A err 22 Rabobank iDEAL Dashboard User Manual 24 HE E a 24 E E A E E E EE 24 Account Settings A aassssasssssassaesseeseessesssesaesseseeeseesseseeseeseesesssesseessesseseeeseeeeeeseen 24 EED nenten E A 25 VNS EE E E NE 25 FAG ed UM o EEEE A 23 Rouena enen O eeen 25 Fa ment Men OPO Narnia 25 Bonne WAS MEAO eee 26 WES me OPNON nenten 26 E II O AN 21 Bo Onnen 27 Manual DEAL Professional October 2014 Version 1 0 Rabobank Nederland Introduction This manual consists of 6 modules 1 oY et O a Description of Rabobank iDEAL Professional User Instructions for Rabobank iDEAL Professional The DEAL Merchant Integration Guide Imple
9. malfunctions After the end of a period of unavailability the duration will be definitively recorded Payments menu option In this menu option you can view transactions up to 60 days back in selections of up to 14 days You may opt to retrieve a selection as a CSV or XML file Unlike reports by email if any these selections also contain the bank account number name and residence of your buyers TIP If you wish to make a summary of all transactions per day week or month on a regular basis we recommend that you create an automatic report You can do so in the Reports menu option Successful transactions show the status 003 Success payment guarantee Other end statuses are Manual iDEAL Professional October 2014 Version 1 0 25 Rabobank Nederland 002 Failure error in submitting the payment 004 Cancelled payment cancelled by the buyer 005 Expired payment not completed by the buyer within the expiration period 006 Failure payment not successful with the selected bank for technical reasons For transactions with status 001 Open no end status is known yet For these transactions you may retrieve an end status manually by clicking the button status request at the bottom via details of a transaction The status received is shown in the orange bar at the top Rekeningnr Consument Consument Acq transactie Batch Transactie type NEE MEE me 0000000823724104 23 09 2014 15118115 ez
10. on technical developments surrounding DEAL with some regularity You may have to initiate a migration process as a result of these developments If you fail to keep these details up to date your merchants will run the risk of no longer being able to receive DEAL payments Merchants only enter into an iDEAL contract with their local Rabobank Rabobank has not assessed the quality of the links of connection methods does not perform any intermediary services in that respect and does not provide any support to merchants for technical questions This responsibility lies with the PSP During the registration process you will be asked to estimate the number of merchants and IDEAL volumes you think you will be able to supply in the longer term Based on that information Rabobank will assess whether your link will be included in the list of connection methods of Rabobank iDEAL Rabobank may also decide to remove your link from the list of connection methods at a later stage Manual iDEAL Professional October 2014 Version 1 0 Rabobank Nederland IDEAL Merchant Integration Guide An english version of the DEAL merchant integration guide is downloadable via the DEAL Dashboard https ideal rabobank nl tab Documentation or www rabobank nl ideal tab support Manual DEAL Professional October 2014 Version 1 0 Implementation Manual for DEAL Professional Merchants This part of the manual contains specific complementary informa
11. the certificate the public key must be uploaded to the test environment of the Rabobank iDEAL Dashboard To do so you will of course first need to log on via https idealtest rabobank nl For information about the creation of a key pair please refer to Chapter 8 of the Merchant Integration Guide The secret part of the certificate secret key will be used in your web shop to secure the payment requests from your site with a digital signature You can upload the public key in the Rabobank DEAL Dashboard via the Adjust public key tab This will guarantee Rabobank that the payment requests were submitted by your website The public key can be uploaded via the Profile menu option and the Adjust public key tab Manual iDEAL Professional October 2014 Version 1 0 18 Rabobank Nederland Select the certificate file and choose start upload Remember that the certificate file must have the extension cer After successful uploading a green tick will appear behind Certificate upload im iDEAL Dashboard 4 Uitleg aansluiting Er zijn geen resultaten gevonden Profiel Documentatie Certificaat sleutel instellen Betalingen Kies uw certificaat of sleutel en klik op verzenden Export Terugbetalingen 7 i oa Tickets Gegevens acceptant Extra instellingen Toegangs gegevens ad en instellen Rapportages Gebruikers Certificaat Uitloggen Certificaten FAQ Fingerprint Geldig vanaf Geldig tot Actie
12. transfers will actually be carried out If you opt for an export by email you will still need to enter the data of the payment to be reversed in your business internet banking environment yourself Tickets menu option If this Manual or the iDEAL Merchant Integration Guide does not answer your questions you can submit them using the Tickets menu option by clicking the Create new Ticket button To give you the best possible support we recommend that you send as much relevant Manual iDEAL Professional October 2014 Version 1 0 26 Rabobank Nederland information with your question as possible Unfortunately it is not possible to send attachments with a ticket Tickets will be answered within several hours on workdays between 8 30 a m and 6 00 p m As soon as a ticket has been answered you will receive an email at the address to which your iDEAL connection is registered If you wish to receive the answer at a different email address you may change the email address The answer to your question will not be in the email but in the ticket itself If you have already found the answer to your question before we answer it you may close the ticket by choosing the option change on the right side of the screen and subsequently closing the ticket Reports menu option You may have automatic reports drawn up on a daily weekly or monthly basis These reports will be drawn up during the night You can adjust the settings you
13. ame of the web shop which is recognisable for the buyer This is to prevent buyers from cancelling iDEAL transactions The bank statement will show the trade name of your website which is recognisable for the buyer after your company name Each iDEAL payment will be accompanied by a SUB ID the default value of which is 0 module 4 will provide you with more information on the use of Sub IDs Duty to deliver Every Merchant has a duty to deliver the product ordered and to communicate the term within which delivery will be made For online deliveries the content must remain available online for the consumer for a period of at least 7 days For time critical offers e g for concert tickets the Merchant has a duty to notify the consumer of the payment and reservation status Term of validity of payments It is recommended to set the term of validity i e the expiration period of a transaction at a value between 1800 seconds 30 minutes and 180 seconds 3 minutes The expiration period may be included in the transaction request After expiry of the term of validity you may retrieve the final end status of the transaction After expiry of the term of validity the end status of the transaction will be set to Expired Normally shortly after the end of the expiration period one of the end statuses should be returned If the result returned is still open some time after the expiration period there is a malfunction Manual
14. bank Nederland Manual DEAL Professional October 2014 Version 1 0 23 Rabobank iDEAL Dashboard User Manual This chapter allows you quickly to get acquainted with the most important menu options and functionalities in the Rabobank iDEAL Dashboard Profile menu option Signup info Application data Profile Please complete if necessary the application data to proceed with the application for iDEAL Documentation Merchant data Account settings Access data Adjust public key Notification system Merchant Data tab At the top of the tab is your merchant ID This 9 digit connection number always starts with 0020 You must also insert this number in your shop package to realise the link to IDEAL At the email address of the commercial contact you will receive DEAL updates with the latest info on iDEAL These are only messages about technical developments surrounding iDEAL Messages of a commercial nature will not be communicated via the DEAL Update Emails about outstanding transactions for which the end status was automatically retrieved during the night After registration a user can only change the non greyed out fields such as name telephone number and email address of your commercial and technical contact person s In the event of a change in your company name registered office business activities or web address or if you only wish to show your trade name in your customers bank statement rather tha
15. d entry of users You will start the registration for DEAL using the link at the top of the login screen of the Rabobank iDEAL Dashboard at https ideal rabobank nl 4 You are not logged in Nederlands English iDEAL Sign up info Log in Registration Not yet registered for iDEAL gt Start your registration here User name Password gt Forgotten password or change it Save username in cookie Mandatory Fields Remember your user name email address and password after registration If you have forgotten your password you can use those data to apply for a new temporary password in the login screen using the link Forgotten password or change it You will need to change this temporary password into your own new password of at least 6 characters immediately after logging on You can also use this procedure if your login account has been deactivated as a result of several unsuccessful login attempts Please bear in mind that the term of validity of the chosen password is 90 days Furthermore the password must contain at least one capital letter one lower case letter one special character and one digit If the password is to be changed it may not be the same as five previous passwords If you have forgotten your user name only Rabobank can retrieve this for you If you are not an administrator primary user you can request the administrator to consult this information for you in the Users men
16. geslaagd Testcase 6 Directory Request Ea I Initieel Testcase 7 Format error I Initieel Testcase 4 Open i Specific test situations In addition to carrying out the test payments referred to in the foregoing paragraph you may also carry out specific test cases by submitting certain amounts These test cases will each generate a different error situation These test cases are not compulsory Manual iDEAL Professional October 2014 Version 1 0 20 EUR 8 00 Will generate error code AP2910 in IsserStatusRes Maximum Amount on Issuer exceeded EUR 175 72 Will generate error code SO1400 in IssuerTrxRes EUR 982 22 Will generate error code SO1400 in IssuerStatusRes EUR 177 93 10s sleep time in IsserTrxRes results in timeout EUR 47 11 Simulates a slow responding Issuer Also results in a timeout The meanings of the foregoing error codes can be found in the DEAL Merchant Integration Guide Live In order to be able to actually use iDEAL it is also important to send the iDEAL messages to the correct production URL You may do so after successful completion of all test transactions Successfully completed transactions will show a green tick Transaction directory and status requests should always be sent to the following URLs URL production iDEAL 3 3 1 httos ideal rabobank nl ideal DEALv3 URL test IDEAL 3 3 1 https idealtest rabobank nl ideal iDEALv3 Security In view of the security of the order data at y
17. he registration together with your local Rabobank Your local Rabobank will prepare the iDEAL contract After approval of your registration and preparation of the contract you will receive a request from your Rabobank to sign the DEAL contract Your local Rabobank will notify Rabobank Nederland that you have signed the iDEAL contract Note Steps 6 and 7 can be carried out in parallel After completion of step 4 you will receive notice of approval of your registration in an email indicating that you can start integrating DEAL into your web shop In doing so you must include your DEAL connection number which you will find at the top of the registration information email you received after your registration starting with 0020 in your web shop environment Upon receipt of the signed iDEAL contract the Rabobank iDEAL desk will register in the Rabobank DEAL Dashboard that an DEAL contract has been entered into with you When the 7 compulsory test transactions have been completed this will automatically be recorded in the system Within a few hours of completion of the necessary steps 8 and 9 you will receive an email explaining how to activate iDEAL After that your customers will be able to pay using iDEAL on your website Table 1 Steps in the registration process for DEAL Manual iDEAL Professional October 2014 Version 1 0 16 Rabobank Nederland Registration process specific information Registration an
18. iDEAL Professional October 2014 Version 1 0 Rabobank Nederland It is essential that you set up your reconciliation process accordingly and choose an expiration period that fits the product sold If you choose a shorter expiration period for the sale of downloads a few minutes the end result will be clear sooner Payment status query duty The Merchant will at all times have a query duty in respect of the end status of the transaction success failed expired cancelled after expiry of the term of validity A suitable schedule for the end status query is when the consumer returns to your website after expiry of a percentage of the term of validity and or after expiry of the term of validity If you do not receive the end status after the term of validity has expired we recommend that you try again at larger intervals of at least 1 hour See also paragraph 6 5 of the Merchant Integration Guide for the rules associated with the collection duty Excessive enquiry behaviour is not permitted Correct representation of the bank list Check whether the list from which iDEAL banks can be selected is correctly implemented The banks are to be represented in alphabetical order for each country For an example see the DEAL Merchant Integration Guide After the customer selects to pay using iDEAL the list of IDEAL banks must immediately be offered At that point the customer may not be confronted with any additional acts that
19. initiated through an email sent to your customer by you email link service you must offer this service in accordance with the following rules The email containing the link sent must have been pre agreed between the merchant and the consumer and sent within the agreed term either at a certain frequency having been expected as a result of failure to punctually pay an invoice in a reminder process lt must in other words always constitute a solicited email The email sent should be clearly recognisable for the consumer as an email originating from the relevant merchant The email sent should refer the customer by means of a reference or hatch to a landing page of the merchant or of a party appointed for such purpose by the merchant and notified to the customer The landing page is to offer the consumer a description of the product service to which the payment relates allowing the consumer to select the payment method in the following step The option to pay from the email sent by the merchant on the merchant s landing page should expire after the end of the expiration period of the order the offer communicated by the merchant or after a successful transaction by the consumer The link URL in an email to initiate an DEAL payment may not contain any personal or transaction data The emails containing a link to initiate an DEAL payment should result in a landing page that is secured with SSL or equivalent securit
20. kiers Regio bank and ASN Bank Moreover customers increasingly use a mobile banking app from their bank that allows them to pay via IDEAL without any e identifier or bank card being required This lowers the threshold to access IDEAL even further meaning more turnover for you Rabobank iDEAL Professional is particularly suitable for businesses that deal with many transactions and or businesses that wish to integrate DEAL seamlessly into their own checkout or payment page For example because their online order handling is fully automatic The status of IDEAL transactions and reports can be viewed on the Rabobank DEAL Dashboard How to create a link to Rabobank iDEAL You may opt for a direct link from your web shop or you can use the iDEAL Professional link of e g the supplier of your checkout or web shop software Rabobank iDEAL Professional requires a relatively high level of IT knowledge because all messages and notifications are handled via your site Rabobank iDEAL Professional The most important features of Rabobank iDEAL Professional are Communication takes place within your own website to the extent possible The secure receipt of the end status makes Rabobank iDEAL Professional perfectly suited for time critical deliveries online as well as offline The integration manual see module 3 will explain how Rabobank iDEAL Professional is integrated into your web shop You will read how to compose a payment reque
21. mentation Manual for iDEAL Professional Merchants Implementation Manual for Payment Service Providers IDEAL Dashboard User Manual If you have opted for a direct link from your web shop to DEAL Professional modules 1 2 3 4 and 6 will be relevant to you If you have opted for a link to Rabobank DEAL Professional via a third party integration method only modules 1 and 2 will be relevant to you If you offer a ready to use link to Rabobank iDEAL Professional in the market modules 1 to 5 inclusive will be relevant to you This documentation is not applicable to merchants who wish to accept IDEAL payments via the Rabobank OmniKassa All the relevant information can be found at www rabobank nl omnikassa Manual iDEAL Professional October 2014 Version 1 0 Description of Rabobank iDEAL Professional What is Rabobank iDEAL Professional DEAL is the perfect way to allow your customers to pay safely and quickly online When paying for his purchase your customer selects his bank and carries out the payment transaction by way of internet banking The Rabobank iDEAL Dashboard will immediately show whether the payment transaction has been successful so that you can execute the order Rabobank iDEAL Professional allows all your customers who use the internet banking facility of any of the participating banks to pay at your web shop The participating banks are Rabobank ABN Amro ING SNS Bank Triodos Bank Knab Van Lanschot ban
22. n we will contact you to sign the contract During the application process you will select your connection method from a list you will either opt for a direct link from your web shop DEAL Professional or for a connection via the existing IDEAL Professional link of your checkout or web shop supplier If the connection method of your choice is not in the list please refer your supplier to the information for payment service providers at www rabobank nl ideal Activate After completion of the test transactions and signing of the contract you can activate DEAL on your website We will guide you through this process with emails containing clear instructions and this Manual Rabobank iDEAL Professional For more information see module 4 The great variety of web shop environments makes it impossible to offer technical support for the integration of Rabobank iDEAL Professional Experience has shown that the available documentation effectively satisfies information needs Should you nonetheless have any further questions suggestions or comments please do not hesitate to contact us by submitting a ticket in the Rabobank DEAL Dashboard at https ideal rabobank nl Rabobank iDEAL Dashboard The Rabobank iDEAL Dashboard is the portal where you can submit your iDEAL application and realise your link to iDEAL After your connection has been activated you can use various services Manual iDEAL Professional October 2014 Version 1 0
23. n the common order of legal company name for trade name you can submit a ticket with a request to that effect after acceptance of your iDEAL application At the bottom of the tab you can see which method of connection to DEAL has been selected If that connection method does not or does no longer correspond with your wishes or if you wish to receive the payments in a different bank account you must submit a new registration for IDEAL This is necessary because each iDEAL contract is linked to a unique account number and a unique connection method You may use the same email address to register but the user name must be unique Account Settings tab Here you can link various trade names and websites to a single DEAL connection via SUB ID Management The option to use SUB IDs is not activated as a default setting You may submit a ticket to request activation of this option via the iDEAL Dashboard After verification of your request and activation of the functionality you may start entering SUB IDs In the iDEAL Dashboard you may create one or more new SUB IDs under the Account Rabobank Nederland Manual iDEAL Professional October 2014 Version 1 0 24 Rabobank Nederland Settings tab SUB ID Management For this purpose import and export functions are also available You may download an existing file containing SUB IDs adjust it and then upload the same file containing updated SUB IDs The ma
24. ogo must be surrounded by free blank space The logo may not be smaller than 57 pixels wide and 51 pixels high The font for the textual link is Helvetica Neue Bold Magenta If this font cannot be used the font to be used must be Arial Bold Magenta Purple The payment result of every iDEAL payment must be retrieved in accordance with the relevant provisions in the iDEAL protocol If you do not verify the transaction status before delivering a product or service the risk that the status is not successful and that therefore no crediting of your account will take place is yours to bear If the merchant suspects that one or more security keys are known to or used by an unauthorised person the merchant is to report this as soon as possible by submitting a ticket via the Rabobank iDEAL Dashboard Manual iDEAL Professional October 2014 Version 1 0 Rabobank Nederland For payment service providers If you wish to be included in the list of connection methods of Rabobank iDEAL as a payment service provider PSP you will need to follow several standard procedures Such procedures are set forth in module 5 You will need to go through these procedures before you can be included as aconnection method During the registration process you will be requested to enter the contact details of your technical and commercial contact person s You must keep such details up to date in the DEAL Dashboard because Rabobank will send important updates
25. our web shop we recommend the use of an SSL certificate for the communication between your web shop and the consumer Signing certificate The signing certificate is downloadable in the iDEAL Dashboard using the Documentation menu option and selecting the file Manual iDEAL Professional The zip file containing this document and the DEAL Merchant Integration Guide also contains an ideal_v3 cer file This is the signing certificate which is used for secure transmission with an electronic signature of the end status of an iDEAL payment to DEAL merchants The public key derived from this signing certificate ideal cer is to be downloaded by merchants themselves and placed in their own iDEAL configuration This will allow your website to confirm with certainty that the status received originates from Rabobank iDEAL acquiring and is correct Rabobank Nederland Manual iDEAL Professional October 2014 Version 1 0 2 Implementation Manual for Payment Service Providers This module is intended only for technical payment service providers hereinafter PSPs i e parties offering merchants a ready to use link to Rabobank iDEAL Professional This module does not apply to Collecting Payment Service Providers Rabobank offers PSPs the possibility to be included in a list of integration methods When registering for IDEAL merchants can select the relevant integration method from a list in the IDEAL Dashboard The great advan
26. r website with a Manual DEAL Professional October 2014 Version 1 0 19 Rabobank Nederland certain status are Text for Success status Your payment with iDEAL has been successful Text for Cancelled status You have cancelled your payment with iDEAL Text for inability to submit a payment Unfortunately it is not possible to pay using iDEAL at this time Please try again later or use an alternative method of payment Text in the event of receipt of an open status We have not yet received confirmation from your bank If your internet banking environment shows that payment has been performed we will deliver your order upon reception of the payment On the status tab you can view the status of the test transactions After successful completion of all test transactions integration will be successful perd DEAL Dashboard U bent ingelogd als DEAL Uitleg aansluiting Hieronder ziet u per onderdeel de voortgang van uw aanmelding Aanmelden Aanmelding Integratie Documentatie Artikelen nt Tickets Registratie gereed Y ia a OE omen Aanmelding gereed asx pans it Wachtwoord gebruiker Verificatie gereed Integratie gestart FAQ Help Contract gestart Activering geen X Test opdrachten jen i initieel Testcase 1 Success Detai ine Testcase 2 Cancelled Deta P 1 tnitieel Testcase 3 Expired Detail EEE I Initieel Testcase 5 Failure i Y D Test
27. rself You can leave the SUB ID and Status fields blank Users menu option Every primary user in an agreement the administrator can have his own login information and that of other users adjusted later He can do so using the edit link behind the relevant user name Since users without administration rights do not have access to this menu option you may request the administrator to view your user data for you These users can change their own passwords using the forgotten password or change it link in the login screen of the DEAL Dashboard After acceptance of your iDEAL application every primary user the administrator of a connection can create additional users using the New User link in this menu option He may thereby choose between creating ordinary users MAD_USER_TMPL and users with viewing rights only MAD_VIEW_TMPL Manual iDEAL Professional October 2014 Version 1 0 al
28. s all test transactions have been carried out Test transactions can be submitted to https idealtest rabobank nl ideal DEALv3 Real production transactions are submitted to https ideal rabobank nl ideal iDEALv3 This is not possible until the test phase has been completed successfully The primary user can log onto the test environment using the same account details as in the production environment After login the environment will look similar to the production environment the only difference being that it is not possible within this environment to submit questions by submitting a ticket If third parties provide your link to iDEAL we recommend that you create one or more additional accounts for that purpose using the Users menu option This way you will prevent at a later stage that third parties undesirably have access to the production version of the Dashboard which after all is accessible using the same user name and password You can submit any questions using the Tickets menu option on the production side of the Rabobank iDEAL Dashboard https ideal rabobank nl Uploading the test certificate Test transactions that you submit to the iDEAL test environment must contain an electronic signature This signature is computed based on the secret part of your certificate for the creation of the certificate see the IDEAL Merchant Integration Guide In order to verify the electronic signature the non secret part of
29. st and how the result of such payment request will be returned to your web shop by Rabobank iDEAL Professional by way of a response message Rabobank Nederland Manual iDEAL Professional October 2014 Version 1 0 Rabobank Nederland Other integration methods As an alternative for internal development of a link to IDEAL you may also consider using one of the many businesses that offer a link to iDEAL Rabobank does not monitor such links or perform intermediary services in this respect Therefore if you have any questions as to the possibilities and the use of these connection methods please refer to the relevant suppliers To simplify the application process for Rabobank iDEAL Professional however a list of connection methods is available from which you can select the connection method of your choice Free plug ins to make implementation of Rabobank iDEAL Professional as easy as possible in a large number of open source web shop packages can be found at https www ideal checkout nl idealprofessional These plug ins are purchased directly from their developer IDEAL Checkout Rabobank is not a party to that transaction and does not monitor these links Application process You can apply for Rabobank iDEAL Professional via https ideal rabobank nl You will be given access to the test environment where you can go through the necessary tests and try out Rabobank iDEAL Professional for yourself After assessment of your applicatio
30. tage for merchants is that they are not required to go through the compulsory integration steps because the PSP has already extensively tested the link Merchants will however be required to enter into an iDEAL contract with their local Rabobank to be able actually to use iDEAL via the connection method selected In addition the PSP is to go through a number of technical steps before being included as a connection method These steps are listed in the following paragraph Registration as a PSP PSPs who wish to be included in the DEAL Dashboard as an integration method may submit an application to that effect with their local Rabobank The local Rabobank will subsequently handle the application and refer it to Rabobank Nederland After approval of the application Rabobank Nederland will contact the PSP s contact person in order to start and complete the integration with Rabobank The steps of this integration process are described in the following paragraph Integration To be able to test the link to iDEAL Professional and to offer merchants the possibility of selecting the link as their connection method the following steps will first need to be taken 1 PSP registers with a local Rabobank 2 The local Rabobank assesses the application and after approval refers it to Rabobank Nederland The PSP is informed accordingly 3 The PSP can register via https ideal rabobank nl 4 After completion of the registration process
31. tion to the generic DEAL Merchant Integration Guide It contains information about Rabobank iDEAL Professional and is intended for use by merchants and or involved web developers If you use a link to RabobankiDEAL Professional already developed by third parties the information in this concise document will be sufficient for you and you can ignore the DEAL Merchant Integration Guide If you wish to develop your own link to DEAL and or require more detailed technical information about the operation of IDEAL we urge you to refer to the IDEAL Merchant Integration Guide for that purpose Note For an application for Rabobank OmniKassa you do not need to register in the DEAL Dashboard and you will not need this manual For more information http www rabobank nl omnikassa Note From the start of iDEAL until early 2010 Rabobank also made specific specimen software available Given the widespread knowledge about integration with DEAL today this specimen software is no longer provided Registration process general explanation You can register for DEAL via the Rabobank DEAL Dashboard The process model below shows the registration steps with a general explanation Specific information about several elements of the registration process will be provided further on in this module Rabobank Nederland Manual iDEAL Professional October 2014 Version 1 0 Rabobank Nederland
32. u option See also module 6 for more information about user administration After your registration you will receive an email to proceed with the connection process After an account has been created in the Rabobank iDEAL Dashboard you can enter additional information for your iDEAL registration You can do so after logging on using the Registration menu option in the Registration tab You may select one of various connection methods In addition to Rabobank iDEAL Professional you may also opt for a link via a distributing payment service provider various providers of checkout and web shop software offer a standard module for DEAL payments The standard module provides for integration of your web shop with such checkout or web shop For each new application for IDEAL you may select one of these connection methods in the Way of integration options menu Rabobank has not assessed the suppliers of these connection methods and does not recommend any This is your responsibility Manual iDEAL Professional October 2014 Version 1 0 17 Rabobank Nederland Logging onto the TEST environment Before you can offer IDEAL on your website you will first need to successfully carry out seven required test transactions The reason is that these tests will test all functionalities Testing of the Integration takes place in the DEAL test environment https idealtest rabobank nl The integration phase is completed successfully as soon a
33. ximum number of SUB IDs per file is 1500 Subsequently you may insert the SUB ID entered in the SUB ID field in payment requests After that you can also select transactions based on SUB ID in the DEAL Dashboard An extensive manual for the use of SUB IDs is available upon request through submission of a ticket in the Rabobank iDEAL Dashboard Access Data tab Every user can view the user name and email address of the primary user also administrator in the agreement Only the primary user can change his own password under this tab If the email address of the administrator is no longer in use you may submit a request to change it through your local Rabobank Adjust public key tab It is important that you monitor the term of validity of your certificate so that you can replace it in good time If you add a new certificate in the iDEAL Dashboard before the date of expiry of your old certificate you will prevent rejection of transactions at the time of activation of the new certificate in your own web shop Documentation menu option Here you will find the Manuals and files you need for support of your connection to DEAL Professional Notification System menu option Here you can view the availability of IDEAL for all DEAL banks The information can be viewed for a period of two weeks one week back and one week ahead There may be scheduled unavailability due to maintenance or unscheduled unavailability due to
34. y devices so that the customer can verify the identity of the merchant or its service provider The following rule is optional Depending on the status of the transaction the landing page should indicate that the offer to pay using the email link is still valid or that such option has expired or that the transaction has been successful Other instructions Participation in iDEAL is in principle possible for every company that holds a current account with Rabobank During the registration process via the Rabobank DEAL Dashboard various instructions or guidelines will be discussed You as the Merchant are to comply with the provisions set forth in the DEAL Merchant Integration Guide which can be viewed in module 3 f you receive moneys for third parties via DEAL as a Collecting Payment Service Provider Manual iDEAL Professional October 2014 Version 1 0 10 Rabobank Nederland CPSP you will need to provide information to Rabobank to enable Rabobank to include the trade name of the underlying web shop in every transaction For that purpose you need to use SUB IDs in the Rabobank iDEAL Dashboard Any change to your original registration information should be communicated in the Rabobank iDEAL Dashboard as soon as possible because depending on the change a new agreement may be required By placing the iDEAL payment button on your website you are indicating that iDEAL payments are possible The iDEAL l
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