Equitrac Reader Maintainer Tool User`s Manual
Contents
1. Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 47 of 54 equitrac Equitrac Reader Maintainer Tool User s Manual PDI RMO01 v4 0 Released 10 1 2 Resolution on Windows 7 or Windows Vista 1 Press the Windows Pause Break key combination to open the System Properties window Wola jE Control Panel All Control Panel Items System w 4 File Edit View Tools Help Control Panel Home I Device Manager I Remote settings System protection Advanced system settings See also Action Center Windows Update Performance Information and Tools View basic information about your computer Windows edition Windows 7 Enterprise Copyright 2009 Microsoft Corporation All rights reserved System Rating Processor Installed memory RAM System type Pen and Touch Intel R Core TM 2 Duo CPU T9600 2 80GHz 2 80 GHz 4 00 GB 64 bit Operating System No Pen or Touch Input is available for this Display PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document2. Reader Maintenance Restore Reader Customize Reader Not Connected PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 36 of 54 J Equitrac Reader Maintainer Tool User s Manual eq u It rac PDI RM01 v4 0 Released 6 6 1 Read Counter The Read Counter setting controls the presence of the Readings count in the Analyse Project Card ID and Analyse Project Card Type windows The default Read Counter setting is enabled when disabled the aforementioned windows no longer contain the Readings count Analyse Project Card ID Project Card ID ID Configuration Dependent Serial Number Dec Serial Number Hex Analyse Project Card Type Project Card Type Card Type PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of thi
3. q U It rac PDI RM01 v4 0 Released 6 Upon completion of the update the dialog re enables and the window behind it refreshes to reflect the new firmware and configuration of the reader E Equitrac Reader Maintainer 1 11 01 B 4 itrac Settings S N 16004340 HID Device connected Reader Information Current Firmware 1055 1 14 33 Serial Number 16004340 Current Configuration 10236 0097 9020 02 HID Prox Customize Reader USB Type Shark M Mifare IS vendor id 0x13AD p Stock Solution HID Prox UID Only x hal Browse Connected PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 24 of 54 i Equitrac Reader Maintainer Tool User s Manual e Q UI t rac PDI RM01 v4 0 Released 7 To update another reader simply unplug all original readers and plug in the next then click the Update Reader button again The window behind the Customize Reader dialog refreshes to reflect the firmware and configuration of the currenty connected reader in realtime A 8
4. 0 Released 5 The reader firmware and configuration are then updated as necessary The dialog controls are disabled and a progress bar appears during this process Customize Reader Stock Solution HID Prox UID Only Beeper Enabled g Custom Solution Configuration Firmware Update Reader The message Please wait until the reader is found may appear one or more times If it does not disappear within 20 seconds there may have been a glitch during the update process Click Cancel and refer to section 10 for troubleshooting instructions You may hear Windows USB disconnection and reconnection sounds during this process followed by the appearance of one or more New hardware found or Installing drivers notices This is normal If the reader already has a similar configuration the update occurs quickly and the dialog returns to normal almost immediately PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 23 of 54 G J Equitrac Reader Maintainer Tool User s Manual
5. Repeat step 7 for each additional reader to be updated PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 25 of 54 2 Equitrac Reader Maintainer Tool User s Manual a uitrac PDI RM01 v4 0 Released 6 4 2 Programming a Custom Solution Sometimes a project specific solution is required which will be produced and provided to you by Nuance or authorized partners To program a custom solution 1 Inthe Customize Reader dialog click the Custom Solution button Customize Reader Stock Solution Custom Solution Configuration NO UPDATE Firmware NO UPDATE Update Reader This enables the Browse buttons that allow you to select the specific configuration and or firmware files which have been provided to you PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dis
6. contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 54 of 54
7. different application types Internal readers which are pre installed in certain PageCounter models Mini DIN readers which connect to the PageCounter Mini Xerox Secure Access Unified ID System Controller or TouchPoint Console EPA readers which connect to the EP Accessory interface port on select Fuji Xerox MFPs USB readers which connect to the USB port of partner MFPs running Equitrac Embedded applications Various models of each type exist for compatibility with different card technologies Magnetic swipe readers for use with magnetic swipe cards Mifare readers for use with MiFARE and other 13 56 MHz ISO standards based card technologies Legic readers for use with LEGIC Prime and Advant cards HID Indala readers for use with various 125 KHz card technologies Multi Card readers for use with MIFARE 13 56 MHz ISO standards based and various 125 KHz card technologies While support for a new card type can sometimes be added to existing readers via updated firmware this may not be possible for all application types of a given model It is crucial that customer cards be qualified by Nuance personnel for compatibility with the desired application PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part f
8. disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 39 of 54 p Equitrac Reader Maintainer Tool User s Manual eq U It rac PDI RM01 v4 0 Released 3 Connect the card reader to the appropriate connector on the Reader Adaptor Box P N 597 0004 vO gup i op p D a D A AN T M cE S N 11004911 Aw 1056 90 001 01 c4 R QSEGAOSE OO1 EQUITRAC 2010 04 Equitrac F Mini DIN EPA Internal reader connection connection connection The ribbon cable provided with the Reader Adaptor Box must be used to connect to internal card readers PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 40 of 54 e Qu itrac Equitrac Reader Maintainer Tool User s Manual PDI RMO01 v4 0 Released 9 Card Readers There are many different Nuance Equitrac card readers depending on the application type and card technology 9 1 Reader Types Nuance Equitrac card readers come in four
9. independent of any programmed custom reader configuration type corresponds to the desired information so that the correct single type When working with multi type cards this function is used to determine which Stock Solution may be programmed section 6 4 1 1 With the Equitrac Reader Maintainer tool open and a reader connected section 6 1 click on the Analyse Project Card Type button The following dialog appears Analyse Project Card Type Project Card Type Serial Number Dec Serial Number Hex PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 1 5 of 54 p Equitrac Reader Maintainer Tool User s Manual oa uitrac PDI RM01 v4 0 Released 2 Present a compatible project card to the reader Once detected in the read field its Type and Serial Number information is displayed in the dialog Analyse Project Card Type Project Card Type Card Type Serial Number Dec Serial Number Hex 138 HID Proximity 1000160737023 xESDE39B6FF 96 PICOPASS via 15015695 13920 122876070925024 xC 12E 360
10. of the restore operation the dialog re enables and the main window behind it refreshes to reflect the new firmware and configuration of the reader E Equitrac Reader Maintainer 1 11 01 Settings S N 16004340 HID Device connected Reader Information Current Firmware 1055 1 14 23 Serial Number 16004340 Current Configuration 10236 0000 3022 15 Equitrac Medusa USB Type Shark M Mifare 18014443 18015693 125kHz Restore Reader Restore Factory Firmware Configuration of 591 IMIF 101 Internal Mifare Reader Restore Factory Firmware Configuration of 591 ILEG 101 Internal Legic Reader Restore Factory Firmware Configuration of 591 EIND 0xx Indala EM Marin HITAG Reader Restore Factory Firmware Configuration of all other Readers for the selected option at the time of the Equitrac Reader Maintainer tool s release and may not match those contained in the reader as originally i The firmware and configuration installed during restoration are those shipped shipped Itis the factory default behaviour which is restored by this option PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are consid
11. shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 48 of 54 equitrac 2 Click Device Manager to open the Device Manager window a Device Manager File Action Help ae eee View Equitrac Reader Maintainer Tool User s Manual PDI RMO01 v4 0 Released D a Biometric Devices b KJ Bluetooth Radios b lll Computer gt Sy Disk drives amp Display adapters E E DVD CD ROM drives is Human Interface Devices 3 HID compliant device ts HP Quick Launch Buttons 64 fe Key Tronic USB Keyboard LES Logitech USB Wheel Mouse 0a USB Input Device gt Ca IDE ATA ATAPI controllers gt IEEE 1394 Bus host controllers i S Imaging devices gt ED Keyboards b i Mice and other pointing devices b T Monitors a a Network adapters a Bluetooth Device Personal Area Network KY Bluetooth Device RFLOMM Protocol TDD tp Cisco Systems VPN Adapter for 64 bit Windows AF Intel R 256 LM Gigabit Network Connection Intel R WiFi ink 5300 AGA PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confi
12. the instructions for removing the Equitrac Reader Maintainer tool and drivers in section 7 if the PC already has previous versions of the tool and drivers installed 2 Unzip the 3510_equitrac_reader_maintainer_1_11_01 zip file to the C folder of the Windows computer using the password Equitrac without quotes and ensuring that the Use folder names option is selected This creates a C Equitrac folder containing all necessary files I 3 Launch the 3510_equitrac_reader_maintainer_1_11_01 exe file found in the C Equitrac folder The following window appears if Setup Equitrac Reader Maintainer Welcome to the Equitrac Reader Maintainer Setup Wizard This will install Equitrac Reader Maintainer 1 11 01 on your computer tis recommended that you close all other applications before continuing Click Next to continue or Cancel to eat Setup 4 Click Next twice to proceed through the wizard with the default options PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 5 of 54 J Equitrac
13. 0F9FF 12E0 Additional cards may be presented one at a time without closing or clearing the information in the dialog Their information will be displayed on additional lines with the most recently detected information highlighted in red When working with Magnetic Swipe or older HID Proximity card readers the reader LED will blink but no data appears This is normal as Card Types and Serial Numbers do not apply with these reader models Some cards particularly in the HID EM Marin and Hitag families may be multi typed and return one of several different results when read Leaving an unknown card in the read field for 30 seconds allows the reader to detect and return the data from all transponders contained within the card PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 1 6 of 54 3 Equitrac Reader Maintainer Tool User s Manual oa U It rac PDI RM01 v4 0 Released 3 To copy card data to the Windows clipboard for use in other applications Right click the desired line and select Copy Data Analyse Pr
14. Reader Maintainer Tool User s Manual oa uitrac PDI RM01 v4 0 Released 5 If the Equitrac Reader Maintainer tool has previously been installed on your PC a prompt similar to the following may appear Folder Exists i i The fo Ider C Program Files x86 Equitrac Equitrac Reader Maintainer already exists Would you like to install to that folder anyway ye Ge Click Yes to proceed to the next step of the setup wizard 6 Click Next then Install to begin the software installation 7 Once installation has completed click Finish to close the setup program A The remaining steps are required only if you will be using an Equitrac Reader Adapter box to work with non USB card readers 8 Launch the BaltechVCPInstaller exe file found in the 9 C Equitrac 2100_usb_to_virtual_com_port_driver_6 04 00 folder If an Open File Security Warning dialog appears asking whether you wish to run the software click Run 10 If a User Account Control dialog appears asking whether you wish to allow the program to make changes to your computer click Yes PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are consid
15. ady has a similar configuration the update occurs quickly and the dialog returns to normal almost immediately PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 29 of 54 J Equitrac Reader Maintainer Tool User s Manual eq u It rac PDI RM01 v4 0 Released 6 Upon completion of the update the dialog re enables and the window behind it refreshes to reflect the new firmware and configuration of the reader E Equitrac Reader Maintainer 1 11 01 B ES Settings Reader Information Current Firmware 1055 1 14 23 Serial Number 16004340 Current Configuration 10236 0000 3022 15 Equitrac Medusa Customize Reader USB Type Shark M Mifare IS vendor id 0x13AD p a UE Fir Project Management Custom Solution Analyse Project gy ree 10236 0000 3022 15 Equitrac Medusa bep aa Reader Maintenance Keyboard Emulation Beeper not supported for this Configuration Connected PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specific
16. aintainer tool open and a reader connected section 6 1 click on the Restore Reader button The following dialog box appears Restore Reader Restore Factory Firmware Configuration of 591 IMIF 101 Internal Mifare Reader Restore Factory Firmware Configuration of 591 ILEG 101 Internal Legic Reader Restore Factory Firmware Configuration of 591 EIND ocx Indala EM Marin HITAG Reader 2 Select the correct option based on the type of reader connected either an nternal Mifare reader Internal Legic reader Indala EM Marin HITAG reader or the All Other Readers option PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 32 of 54 B Equitrac Reader Maintainer Tool User s Manual oa uitrac PDI RM01 v4 0 Released 3 Click Update Reader The dialog controls disable and a progress bar appears during the update process Restore Reader Restore Factory Firmware Configuration of 591 IMIF 101 Internal Mifare Reader Restore Factory Firmware Configuration of 591 ILEG 101 Internal Legic Reader Rest
17. al and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 1 3 of 54 PDI RMO01 v4 0 Released oa uitrac Equitrac Reader Maintainer Tool User s Manual 4 Ifthe display becomes too crowded with data from multiple cards click the Clear button Analyse Project Card ID ID Configuration Dependent 02124632855691120608 0001000160737023 13920 122876070925024 4108971174 Serial Number Dec 21246352835691120608 1000160737023 13920122876070925024 4108971174 5 When finished close the dialog by clicking Close Serial Number Hex Ox IDACS64EA9800 FED OxESDESSBGFF Ox 1ZES600F9FF12E0 OxF4E9ECAS PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 14 of 54 b Equitrac Reader Maintainer Tool User s Manual oa uitrac PDI RM01 v4 0 Released 6 3 Analyzing Project Card Type This function displays card type information
18. ally authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 30 of 54 i Equitrac Reader Maintainer Tool User s Manual e Q UI t rac PDI RM01 v4 0 Released 7 To update another reader simply unplug all original readers and plug in the next then click the Update Reader button again The window behind the Customize Reader dialog refreshes to reflect the firmware and configuration of the currently connected reader in realtime A 8 Repeat step 7 for each additional reader to be updated PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 31 of 54 p Equitrac Reader Maintainer Tool User s Manual ea uitrac PDI RM01 v4 0 Released 6 5 Restoring Factory Default Behaviour 1 With the Equitrac Reader M
19. amaged If another card from the same project is available or another card compatible with the reader model in use try it against the same reader Possible Cause The reader is damaged If another reader of the same model is available try the card against the other reader Possible Cause The card type is not supported by any existing Equitrac reader model f the account is large enough to justify new development then escalate to eq_rdrdev nuance com for further analysis PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 53 of 54 we Equitrac Reader Maintainer Tool User s Manual e d U t rac PDI RM01 v4 0 Released 11 Contact Information For questions suggestions or concerns regarding this document please email eq rdrdev nuance com Include reference number PDI RMO1 in the subject line of the email PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information
20. dded as not all MFP platforms permit this operation a PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 42 of 54 Equitrac Reader Maintainer Tool User s Manual ea uitrac PDI RM0O1 v4 0 Released 10 10 1 Troubleshooting Reset or Reconnection Not Possible Symptom During an Update Reader operation the following dialog appears Reset or Reconnection not Possible Upload successful but the device reset or the reconnection is not A possible The new configuration will not be effective until the reader is disconected from the PC After disconnecting and reconnecting the reader to the PC as advised the reader remains invisible unavailable to the Reader Maintainer Tool Cause There is a mismatch between the new or restored reader capabilities and those of the driver and settings already associated with it by the operating system PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of thi
21. dential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 49 of 54 J Equitrac Reader Maintainer Tool User s Manual oa u It rac PDI RM01 v4 0 Released 3 The card reader appears as a Human Interface Device with a yellow warning exclamation Right click to select it then click on Uninstall Device Manager Sa File Action View Help amp i B N eRe 4 gy Computer b pe Batteries b E Biometric Devices b J Bluetooth Radios gt JE Computer b Disk drives b MS Display adapters b DVD CD ROM drives a oe Human Interface Devices z ts HID compliant device _ HP Quick Launch Buttons 64 ts Key Tronic USB Keyboard te Logitech USB Wheel Mouse Update Driver Software Disable Uninstall yee o Scan for hardware changes gt E Modems Properties le Monitors a Network adapters Bluetooth Device Personal Area Network Bluetooth Device RFCOMM Protocol TDI Wy Cisco Systems VPN Adapter for 64 bit Windows AY Intel R 256 LM Gigabit Network Connection Intell Ri WiFi ink 5300 AGM PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein conf
22. e property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 21 of 54 J e Equitrac Reader Maintainer Tool User s Manual oa uitrac PDI RM0O1 v4 0 Released 3 To update the connected reader click Update Reader Customize Reader USB Connected Readers Default Configuration Custom Solution Configuration Browse 4 The following warning appears Customize Reader Programming of specific firmware and or configurations should only we be performed when explicitly advised by Equitrac support staff Continue Click Yes PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 22 of 54 p Equitrac Reader Maintainer Tool User s Manual eq U It rac PDI RM01 v4
23. equitrac make documents count Equitrac Reader Maintainer Tool User s Manual Document Accounting Document Title Document ID amp Version Code Working Version Released Author Manager Approved By Approved By Equitrac Reader Maintainer Tool User s Manual PDI RM01 v4 0 Released V3 9 January 15 2014 Kevin Tessner Andrew Herrington Ann Marie Winkler Quality Engineer Marco Jansen Technical Consultant i Equitrac Reader Maintainer Tool User s Manual oa u It rac PDI RM01 v4 0 Released Release History Ver Released Author _ Affected Description of Change May 27 2010 Initial Release Added Removal section Added Troubleshooting section kii O Sep 16 2010 Kevin Tessner Section 5 Updated for v1 05 01 of the tool Section 7 Added driver removal instructions Section 9 Added reader information section kii Jan 15 2014 Kevin Tessner All Updated for v1 11 01 of the tool Section 6 2 6 3 10 4 Added HID and Magswipe reader notes Section 6 4 1 Stock Configuration usage changed Section 6 6 Added Tool Settings section Section 9 1 Updated Reader Types Section 10 1 Symptoms changed in v1 11 01 Section 11 Updated EQ_RDR Dev address PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in
24. ered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 34 of 54 i Equitrac Reader Maintainer Tool User s Manual e Q UI t rac PDI RM01 v4 0 Released 6 To restore another reader simply unplug all original readers and plug in the next then click the Update Reader button again The window behind the Restore Reader dialog refreshes to reflect the firmware and configuration of the currently connected reader in realtime NSA 7 Repeat step 6 for each additional reader to be restored PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 35 of 54 J Equitrac Reader Maintainer Tool User s Manual eq u It rac PDI RM01 v4 0 Released 6 6 Tool Settings The main window of the Reader Maintainer Tool contains a Settings menu at the top left E Equitrac Reader Maintainer 1 11 01 yf Read counter Reader Information Current Firmware Serial Number Current Configuration Project Management Analyse Project Card ID Analyse Project Card Type
25. ered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 6 of 54 p Equitrac Reader Maintainer Tool User s Manual oa uitrac PDI RM0O1 v4 0 Released 11 The following window appears fh Baltech USB to Virtual COM Port Driver Driver Installer Baltech AG Baltech USB to Virtual COMPort Driver Driver Version 6 4 12 Click Install 13 If alerted that Windows can t verify the publisher of the driver software or that the software has not passed Windows logo testing on Windows XP click nstall this driver software anyway i Windows Security amp Windows can t verify the publisher of this driver software Don t install this driver software You should check your manufacturer s website for updated driver software for your device Install this driver software anyway Only install driver software obtained from your manufacturer s website or disc Unsigned software from other sources may harm your computer or steal information v See details ia ei Note that this may happen one additional time 14 If prompted that you must restart your computer click Yes PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dis
26. he card s contents 1 With the Equitrac Reader Maintainer tool open and a reader connected section 6 1 click on the Analyse Project Card Id button The following dialog appears Analyse Proyect Card ID Project Card ID ID Configuration Dependent Serial Number Dec Serial Number Hex PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 11 of 54 Equitrac Reader Maintainer Tool User s Manual oa uitrac PDI RM01 v4 0 Released 2 Present a compatible project card to the reader Once detected in the read field its D and Serial Number information is displayed in the dialog Analyse Project Card ID Project Card ID ID Configuration Dependent Serial Number Dec Serial Number Hex 4108971174 4108971174 OxF4ESECAG Additional cards may be presented one at a time without closing or clearing the information in the dialog Their information will be displayed on additional lines with the most recently detected ID line highlighted in red When working with Magnetic Swipe or older HID Proximi
27. idential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 50 of 54 J Equitrac Reader Maintainer Tool User s Manual eq U It rac PDI RM01 v4 0 Released 4 When prompted to Confirm Device Uninstall click OK Confirm Device Uninstall u USB Input Device y Waming You are about to uninstall this device from your system 5 Disconnect and reconnect the card reader 6 Windows reports Installing device driver software followed by Your device is ready to J USE 7 The Equitrac Reader Maintainer tool will again be able to connect to the card reader PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 51 of 54 Equitrac Reader Maintainer Tool User s Manual oa uitrac PDI RM0O1 v4 0 Released 10 2 No Reader Information Shown Symptom A reader is connected and the status bar shows Connected
28. inue Click Yes PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 28 of 54 h Equitrac Reader Maintainer Tool User s Manual oa uitrac PDI RM01 v4 0 Released 5 The reader firmware and configuration will be updated as necessary The dialog controls are disabled and a progress bar appears during this process Customize Reader Stock Solution Custom Solution Configuration 10236 0000 3022 15_Equitrac_Medusa bep TOWSE Keyboard Emulation Beeper not supported for this Configuration Firmware NO UPDATE Update Reader The message Please wait until the reader is found may appear one or more times If it does not disappear within 20 seconds there may have been a glitch during the update process Click Cancel and refer to section 10 for troubleshooting instructions You may hear Windows USB disconnection and reconnection sounds during this process followed by the appearance of one or more New hardware found or Installing drivers notices This is normal lf the reader alre
29. issessaacecncsieshescsdeceusevancsennsoedyenesoedaeeenentncensiesscmesnenseeerieetneenecensaenst 36 6 6 1 Read Counter ccccecccecccceececeeeeceeeeceeeeceueeceeeeseueeseueeseueeseeeeseeeeseeeseeeeees 37 7 Removing the Equitrac Reader Maintainer Tool amp DriverS ssssssnnnnnnnnnnnnnn 38 LI OM WINDOWS AP eessen EEE EE E E 38 7 2 On Windows 7 or Windows Vista 11cccesccnsccsnnsennccnncenenscnnsenensoensensseensnenses 38 8 Connecting the Reader Adaptor BOX ccccesseesseseeseeseeceeneesenneesenseesensesseaes 39 9 Card Wl 7 6 amp ememen eee ene eee ene ne nee mene ne 41 9T REIGO TS irs cece se esse ae see sent eet ce seas saps ea vases seeeeeatecers 41 92 LED SAVIO Eros ste sats stae asst sgrssos sass nais avian ses sespu EEEE ANAE EEEa 42 9 2 1 Mini DIN Readers c ccccceccceecceeeeceeeceeeeeueeseeeseueeeueeseeeseeeesueeseeeseeeeaeeeas 42 9 2 2 EPA RC ACI MS eE R 42 923 USB S15 8 21 gt ne eee 42 TO TROUBIC SOO WING sna E E eset ecte sees saigese a E E E EE 43 10 1 Reset or Reconnection Not Possible 11ccccsccensccensenensecennecennesensesensesensesenes 43 10 1 1 Resolution on Windows XP ccccccccecceeeceeeceeeseeeeeeseeeseeeseeeeeeeseeseeeeaeess 44 10 1 2 Resolution on Windows 7 or Windows ViSt c cccceeeseeeeeeeeeeeeeeeeeees 48 10 2 No Reader Information SHOWN 11ccsssccencccsnncnennscnnsnnssnenssnensssensssensssensesenes 52 10 3 Card not Detected by Analyse Projec
30. ly qualified components and equipment 2 Anyone handling an internal card reader shall ensure adequate electrostatic discharge ESD precautions are used to protect the electronics from ESD damage 3 Approval authorities listed on the cover page of this instruction are responsible to ensure their appropriate team members are aware of this document and the importance of following it as it is written 4 All persons reading this document are responsible to submit suggestions for improvement for the process described in this document to the author and approval authorities of this instruction Required Equipment and Materials 3510 Equitrac_Reader_Maintainer_1_11_01 zip file Equitrac card reader 10B 0034 Reader Adaptor Box if item 2 is non USB Windows PC with available USB port 2 ports if item 2 is non USB aa se ae PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 4 of 54 p Equitrac Reader Maintainer Tool User s Manual eq U It rac PDI RM01 v4 0 Released 5 Installing the Software and Drivers 1 Follow
31. m Properties General Computer Name Hardware Device Manager b The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties Device Manager Driver Signing lets you make sure that installed drivers are compatible with Windows Windows Update lets you set up how Windows connects to Windows Update for drivers Hardware Profiles Hardware profiles provide a way for you to set up and store diferent hardware configurations Hardware Protiles PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 45 of 54 3 Equitrac Reader Maintainer Tool User s Manual a U It rac PDI RM01 v4 0 Released 6 Inthe Device Manager window that appears the card reader appears as a Human Interface Device with a yellow warning exclamation Right click to select it then click on Uninstall Device Manager Fie Action View Help oid amp f E z a Computer i p Computer ge Disk drives B Display adapters DVD CD ROM drives r 4 Floppy disk controlle
32. ng by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 20 of 54 B Equitrac Reader Maintainer Tool User s Manual oa uitrac PDI RM01 v4 0 Released 2 This base configuration can then be modified with one of several USB HID Keyboard emulations or a beeper enabled configuration Customize Reader Stock Solution ed Readers Default Configuration Medusa Standard Keyboard Emulation French Keyboard Emulation German Keyboard Emulation Turkish Keyboard Emulation Nordic Keyboard Emulation PC Only Beeper Enabled Keyboard emulation returns keystrokes not characters so the symbolic lead character is actually a combination of a Shift key and numeric or other key f which varies by regional keyboard layout For proper operation it is crucial that the emulation chosen matches that of the regional settings on the device to which the card reader will be connected The PC Only emulation returns the ID read from the card without a symbolic lead character for use with the Release Station or other application where the ID is required without any leading character A PROPRIETARY INFORMATION The information contained in this document is th
33. oject Card Type Project Card Type 138 HID Proximity Talatak tabeseselataled OxESDE39B6FF 96 PICOPASS via 15015693 Copy Data Ox 12E3600F9FF12E0 PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 17 of 54 PDI RMO01 v4 0 Released oa uitrac Equitrac Reader Maintainer Tool User s Manual 4 Ifthe display becomes too crowded with data from multiple cards click the Clear button Analyse Project Card Type Card Type 16 Mifare classic 48 15015693 96 PICOPASS via 15015695 138 HID Proximity Serial Number Dec 4108971174 T pfa 5 13920122876070925024 1000160737023 5 When finished close the dialog by clicking Close Serial Number Hex OxF4E9SECAG Ox 1D FCS64E4A9800 7E0 Ox 1ZES600F9FF12E0 OxESDESSB6FF PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from di
34. ore Factory Firmware Configuration of 591 EIND xxx Indala EM Marin HITAG Reader Restore Factory Firmware Configuration of all other Readers Update Reader D yy times If it does not disappear within 20 seconds there may have been a glitch during the restoration process Click Cancel and refer to section 10 for i The message Please wait until the reader is found may appear one or more troubleshooting instructions You may hear Windows USB disconnection and reconnection sounds during this process followed by the appearance of one or more New hardware found or Installing drivers notices This is normal 4 Ifthe message Failed to update the reader appears click OK to close the message then click Update Reader again Should the second update also fail refer to section 10 for troubleshooting instructions PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 33 of 54 J e Equitrac Reader Maintainer Tool User s Manual a uitrac PDI RM0O1 v4 0 Released 5 Upon completion
35. pe Track3 bcp 10236 0037 9020 04_ACR CPA0 10020_EM4205_EM4305 bcp 10236 0038 9020 05_ACR CPA0 10020_EM4100_EM4102 bcp 10236 0040 9020 04_ACR CPA0 10020_EM4450 bcp i File name BEC BCP BPM files bec b Open f Select the desired file and click Open If the custom solution consists of both a firmware file and a configuration file click the Browse button for the other component and select it in similar fashion PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 27 of 54 t e Equitrac Reader Maintainer Tool User s Manual E uitrac PDI RM01 v4 0 Released 3 Click Update Reader Customize Reader 0 Stock Solution Custom Solution Configuration 10236 0000 3022 15 Equitrac Medusa bep Gear Keyboard Emulation Beeper not supported for this Configuration Firmware NO UPDATE 4 The following warning appears Customize Reader ge Programming of specific firmware and or configurations should only be performed when explicitly advised by Equitrac support staff Cont
36. programs list or select it and click Uninstall Change When the Baltech USB to Virtual COM Port Driver Driver Uninstaller appears click Uninstall If prompted to restart your computer click Restart Now otherwise simply close the Programs and Features window PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 38 of 54 Equitrac Reader Maintainer Tool User s Manual eq uitrac PDI RM0O1 v4 0 Released 8 Connecting the Reader Adaptor Box 1 Connect the USB power cord to the Reader Adaptor Box and to the Windows PC 2 Connect the Reader Adapter Box USB cable to the Windows PC USB ends to connect to computer P N 597 0004 yo AMONA c S M 11004911 10569 001 01 USB power E EA X to adaptor ania dat hasta PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from
37. r has been customized but the card presented is of a different type or configuration than that used by the customization Since a configuration dependent Project ID cannot be retrieved no result is displayed Confirmation Use the Analyze Project Card Type function to detect the card If the card is detected by this function Restore the reader section 6 5 and then use the Analyse Project Card ID function again to retrieve the default card ID Card not Detected by Analyse Project Card Type Dialog Symptom A reader is connected but no data appears in the Analyse Project Card Type dialog when a card is presented Possible Cause A Magnetic Swipe or older HID Proximity reader is being used In this case the LED will blink when a card is presented but no data is returned This is normal as Card Types and Serial Numbers do not apply with these reader models Possible Cause The card type is not supported by the reader If this is an unknown card from a new project try it against both the Multi Card and Legic card readers in their factory default configuration Project cards often come from a pre existing security system installed at the customer site and the IT personnel involved with the project may be mis informed about the card type s used by their system Always try cards provided with a new project quotation against both the Multi Card and Legic card readers in their factory default configuration Possible Cause The card is d
38. rom disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 41 of 54 e Qu itrac Equitrac Reader Maintainer Tool User s Manual 9 2 9 2 1 9 2 2 9 2 3 PDI RMO01 v4 0 Released LED Behaviour The behavior of the LED on the card reader is dependent on the reader application type Mini DIN Readers The host device directly controls the colour and state solid blinking flashing of the LED via dedicated signal lines in the mini DIN cable The LED does not directly react to card presentations A EPA Readers As the mini DIN reader s LED is entirely controlled by the host it may not be lit even though the reader has power and is functioning properly The LED has different colours and conditions solid blinking flashing dependent on the operating state of the host MFP and does not directly react to card presentations Card activity is communicated to the host which changes its state and therefore that of the LED accordingly USB Readers The LED becomes solid green upon application of power When a card is detected the LED blinks off returning to solid green if the card was readable or red if the card was unreadable The host may command the reader LED to reflect its login and server communications status This is dependent upon the specific implementation of Equitrac Embe
39. rs il H Floppy disk drives Ha Human Interface Dames Disable 3 IDE ATAJ ATAPI H A Modems By a Monitors a Network adapte red Ports COM amp LF ae Processors Properties H me Sound video and game controllers System devices Universal Serial Bus controllers Scan for hardware changes Uninstalls the driver for the selected device PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 46 of 54 J Equitrac Reader Maintainer Tool User s Manual eq u It rac PDI RM01 v4 0 Released 7 When prompted to Confirm Device Removal click OK Confirm Device Removal E USB Human Interface Device Waming You are about to uninstall this device from your system 8 Disconnect and reconnect the card reader 9 Windows reports New Hardware Found followed by Your hardware is installed and ready to use 10 The Equitrac Reader Maintainer tool will again be able to connect to the card reader PROPRIETARY INFORMATION The information contained in this document is the property of Nuance
40. s document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 43 of 54 p Equitrac Reader Maintainer Tool User s Manual ea uitrac PDI RM01 v4 0 Released 10 1 1 Resolution on Windows XP 4 Press the Windows Pause Break key combination to open the System Properties dialog System Properties 7 gt System Restore Automatic Updates Remote General Computer Name Hardware Advanced System Microsoft Windows XP Professional Version 2002 Service Pack 3 Registered to Computer Intel R Celeron R CPU 2 66GHz 2 66 GHz 1 00 GB of RAM PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 44 of 54 p Equitrac Reader Maintainer Tool User s Manual eq U It rac PDI RM01 v4 0 Released 5 Select the Hardware tab then click Device Manager Syste
41. s document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 3 of 54 e Qu itrac Equitrac Reader Maintainer Tool User s Manual PDI RMO01 v4 0 Released 7 Removing the Equitrac Reader Maintainer Tool amp Drivers 7 1 On Windows XP 1 Open the Add or Remove Programs window by selecting Start menu gt Control Panel and then double clicking Add or Remove Programs In the Currently installed programs box select Equitrac Reader Maintainer then click Remove When prompted Are you sure you want to completely remove Equitrac Reader Maintainer and all of its components click Yes In the Currently installed programs box select Baltech USB to Virtual COM Port Driver Driver Removal then click Change Remove When the Baltech USB to Virtual COM Port Driver Driver Uninstaller appears click Uninstall If prompted to reboot the PC click Yes otherwise simply close the Add or Remove Programs window 7 2 On Windows 7 or Windows Vista 1 Open the Programs and Features window by selecting Start button gt Control Panel gt Programs gt Programs and Features Double click Equitrac Reader Maintainer in the programs list or select it and click Uninstall When prompted Are you sure you want to completely remove Equitrac Reader Maintainer and all of its components click Yes Double click Baltech USB to Virtual COM Port Driver Driver Removal in the
42. s non USB connect the Reader Adaptor Box as per section 8 and then proceed with the following steps The Equitrac Reader Maintainer reports the connected readers firmware serial number and configuration as in the following example E Equitrac Reader Maintainer 1 11 01 equitrac Reader Information Current Firmware 1055 1 14 33 Serial Number 16004340 Current Configuration 10236 0000 30223 15 Equitrac Medusa UISB Type Shark M Mifare 18014443 18015693 125kHz vendor id 0x13AD product id 0x9CA5 Project Management Analyse Project Card ID Analyse Project Card Type Reader Maintenance Customize Reade Connected Record the current configuration of the reader in case it is needed for future reference PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 9 of 54 J Equitrac Reader Maintainer Tool User s Manual eq u It rac PDI RM01 v4 0 Released 3 The Reader Maintainer Tool connects to only one reader at a time When multiple readers are installed on your computer a drop list allo
43. sclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 1 8 of 54 J Equitrac Reader Maintainer Tool User s Manual a uitrac PDI RM0O1 v4 0 Released 6 4 Customizing a Reader 1 With the Equitrac Reader Maintainer tool open and a reader connected section 6 1 click on the Customize Reader button The following dialog appears Customize Reader USB Connected Readers Default Configuration Configuration PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 1 9 of 54 Equitrac Reader Maintainer Tool User s Manual oa uitrac PDI RM0O1 v4 0 Released 6 4 1 Programming a Stock Solution Several Stock Solutions have been developed to address a number of common situations Configurations to return just a single track from a magnetic swipe card or a specific type from a multi tyoed card exist within the Reader Maintainer Tool In the Customize Reader dialog click
44. semination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 7 of 54 p Equitrac Reader Maintainer Tool User s Manual ea uitrac PDI RM01 v4 0 Released 6 Using the Equitrac Reader Maintainer Tool 6 1 Opening The Tool and Connecting a Reader 1 Select Start Menu gt All Programs gt Equitrac gt Equitrac Reader Maintainer to run the Equitrac Reader Maintainer tool The following window appears E Equitrac Reader Maintainer 1 11 01 Reader Information Current Firmware Serial Number Current Configuration Project Management Analyse Project Card Type Not Connected If a reader is not connected to the computer the tool indicates Not Connected in the bottom left corner PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 8 of 54 Equitrac Reader Maintainer Tool User s Manual oa uitrac PDI RM01 v4 0 Released 2 Connect the reader to a USB port on the computer lf the reader i
45. semination to all third parties Page 26 of 54 HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Equitrac Reader Maintainer Tool User s Manual oa uitrac PDI RM01 v4 0 Released 2 Click the Browse button corresponding to the component either configuration or firmware to be programmed in the reader A file selection dialog appears Please Select a Configuration File Oo m amp Equitrac Equitrac Reader Maintainer configurations 4 arch configurations Organize New folder ir Faworites 10236 0000 3016 01_Equitrac_Intern_M1415 bcp 10236 0000 3022 15_ Equitrac_Medusa bcp Te 10236 0000 3024 02_Equitrac_USB_Keyboard_Emulation bcp a Momm 10236 0000 3062 01_Equitrac_Intern_Legic bcp al ee u 10236 0000 3068 03_Equitrac_Medusa_Beep bcp Pictures 10236 0000 3082 02_Equitrac_USB_Keyboard_Emulation_PC_ONLY bcp BB Videns 10236 0000 3083 02_Equitrac_USB_Keyboard_Emulation_French bcp 10236 0000 3084 02_Equitrac_USB_Keyboard_Emulation_German bcp jE Computer 10236 0000 3085 02_Equitrac_USB_Keyboard_Emulation_Turkish bcp 10236 0000 3086 02_Equitrac_USB_Keyboard_Emulation_Nordic bcp ciu Network 10236 0000 9020 02_Equitrac_Dummy bcp 10236 0030 3022 01_PMR ECO0 10058_Magstripe_Trackl bcp 4 10236 0031 3022 01_PMR ECO0 10058_Magstripe_Track2 bcp 10236 0032 3022 01_PMR ECO0 10058_Magstri
46. t Card ID Dialog 1 c1ssccsssesensesees 53 10 4 Card not Detected by Analyse Project Card Type Dialog 11sssesseseee 53 11 Contact Information ccccceceeeeseeneeeeeneesenseesenseeseasesseaseseeasesonssesonseesonsessonsesees 54 PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 3 of 54 e Qu itrac Equitrac Reader Maintainer Tool User s Manual 1 PDI RMO01 v4 0 Released Purpose This document provides the steps necessary to work with the Equitrac Reader Maintainer tool and Reader Adaptor Box to read project cards and identify and or modify an Equitrac card reader s firmware and configuration Scope This document pertains to the use of the Equitrac Reader Maintainer Tool with any Equitrac card reader Also included in this document is the use of a Reader Adaptor Box 10B 0034 which may be required along with the Reader Maintainer Tool for certain reader types le EPA Internal Mini DIN Responsibilities 1 Itis the responsibility of all persons using this instruction to utilize on
47. the Stock Solution button then use the drop list to select the desired configuration Customize Reader Stock Solution Woo Connected Readers VeETauIT LOnnguration USB Connected Readers Default Configuration Magstripe Swipe Readers Tracki Only Magstripe Swipe Readers Track Only Magstipe Swipe Readers Track3 Only Indala Readers EM4205 4505 Cards Type 128 Only Indala Readers EM4100 4102 Cards Type 129 Only Indala Readers EM4450 Cards Type 131 Only Indala Readers HID Indala Cards Type 136 Only Indala Readers Hitag 1 and 5 Cards Type 140 Only Indala Readers Hitag 2 Cards Type 141 or 142 Only Indala Readers HID Indala Decoded ID Indala Readers HID Indala Decoded 26bit Wieo x UID Only HID iClass UID Only HID iClass SAM Printed Card Number Only HID iClass SAM Raw Data 150 14 4434 Only ToProx Due to the proliferation of RFID enabled financial and identity cards coupled with the ability of the card readers to work with multiple transponder types it to work only with the desired project cards refer to section 6 3 Analyzing Project Card Type is strongly advised that a Stock Solution be used to restrict the card reader This prevents the card reader returning erroneous ID information from other RFID transponders that may unknowingly be carried by the user PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writi
48. to a reader valid firmware yet no reader information is shown E Equitrac Reader Maintainer 1 05 01 Reader Information Current Firmware Serial Number Current Configuration Project Management Analyse Project Card ID Analyse Project Card Type Reader Maintenance Restore Reader Customize A Connected to a reader valid firrmware Cause The reader has been programmed with prototype development firmware which does not support re configuration or re programming Resolution The reader can only be reprogrammed by disassembly at the factory Special arrangements must be made through your Nuance or partner support representative PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 52 of 54 e Qu itrac Equitrac Reader Maintainer Tool User s Manual 10 3 10 4 PDI RMO01 v4 0 Released Card not Detected by Analyse Project Card ID Dialog Symptom A reader is connected but no data appears in the Analyse Project Card ID dialog when a card is presented to the reader Possible Cause The reade
49. ty card readers the Serial Number Dec and Serial Number Hex columns will show no information This is normal A Some cards particularly in the HID EM Marin and Hitag families may be multi typed and return one of several different results when read Leaving an unknown card in the read field for 30 seconds allows the reader to detect and return IDs from all transponders contained within the card PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 12 of 54 3 Equitrac Reader Maintainer Tool User s Manual oa U It rac PDI RM01 v4 0 Released 3 To copy card data to the Windows clipboard for use in other applications Right click the desired line and select Copy Data Analyse Project Card ID Project Card ID ID Configuration Dependent 4108971174 4108971174 OvE4PORC AG PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidenti
50. whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 2 of 54 i Equitrac Reader Maintainer Tool User s Manual E U It rac PDI RM01 v4 0 Released Table of Contents T PS a E E E 4 2 OCODE E a 4 3 RESHONSIONIIES eesis E EERE EEA AEE RER 4 4 Required Equipment and Materials cccccsccesseeseseceeseeeeseseeseeenseseesesenseseanenes 4 5 installing the Software and Drivers cccssscssessesesseseeseeeeeneeseeseesenseesenseesennens 5 6 Using the Equitrac Reader Maintainer Tool cccccesceeeseeeeseeeeeeeeeeeeeeneeeeneenenees 8 6 1 Opening The Tool and Connecting a Readet c1sscccsnecsrnscsennnsnenenenenenens 8 6 2 Analyzing Project Card ID 1sscccssscsenencsenenerenensnenensnenensrenensconassnansnseansssenens 11 6 3 Analyzing Project Card Type 1 1sscscssserenenerenensrenersrenensrenensconanscenasseasssenens 15 6 4 Customizing a Readef aossnonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 19 6 4 1 Programming a Stock Solution onnnnannnennnnannnennnnnnnnnnnnnnnnnnnnnnnnnnnrrnnneennne 20 6 4 2 Programming a Custom Solution cccccceeceeeeeeeseeeeeeeeeesseeeesaeeesseeeenas 26 6 5 Restoring Factory Default BCNAVIOUL 11ccccsccnsccsnnsennecnnssnensensscnessennsensssens 32 6 6 Tool Settings ws
51. ws you to change the reader to which you are connected by selecting it via its serial number E Equitrac Reader Maintainer 1 11 01 ultrac S N 16004540 HID Device connected S N 29006368 HID Device Current Firmware 1055 1 14 23 Serial Number 16004340 Current Configuration 10236 0000 3022 15 Equitrac Medusa USB T ype Shark M Mifare 18014443 18015693 125kHz vendor id 0x13AD product id 0x9CA5 Project Management Analyse Project Card ID Analyse Project Card Type Reader Maintenance Restore Reader Customize Reader Connected PROPRIETARY INFORMATION The information contained in this document is the property of Nuance Except as specifically authorized in writing by Nuance the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties HARDCOPIES of this document are considered UNCONTROLLED It is the responsibility of the user to ensure this document is the current version Page 1 0 of 54 b Equitrac Reader Maintainer Tool User s Manual oa uitrac PDI RM0O1 v4 0 Released 6 2 Analyzing Project Card ID This function displays the ID that the reader returns in the end user application By default this is a card s chip serial number or raw magnetic swipe track A information but readers programmed with a custom configuration may return alternate information derived from t
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