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PCS 60 User Manual

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1. Splicecom maxim Free your Network PCS 60 User Manual Version 3 2 April 2009 Part No DOC MN PCS60 00 PCS 60 User Manual Document No 005 Version No V3 2 0409 4 Copyrisht SpliceCom Ltd SpliceCom Ltd The Hall Business Centre Berry Lane Chorleywood Herts WD3 5EX Tel 01923 287700 Website www splicecom com splicecom Contents OUO e nnn Ce retro A Tne ee eee eee ere 1 About this manual MR TRT T How your PCS 60 WiIOMET Ae s icodsaavsesozisetosatacumeborieneltusctatabnestavensenasaehidusnetiethdadenecssanehoslanahigaaneseabladeineshagebsenehes Feature HISANI UW 1 NI IA E WA ace nce ce cen tet AKANA WAA AAA WAMA MUTNATETAU AA MUWA MPA UNE MUMEWE 2 UR OU 4 U e E E UWAKA PASA UKAE ee sea eet CANAVEAI MAALUM ASHAU tances 4 Call Control Toolbar MR et 5 Call Status eee cccececcccccccceesccceceessccccececseecccceessescceecesstsceceusesseeeceesetseeeeeeeetseeceseetsececsessuseeeeserssececeesttseeeeetstteeeeeesss 5 Call Information WINDOW ssss emer emer nnm Ie IRR mr ee Ier sene rer ss rrr sr rerr s serrer naeran 5 32 19 WII SS MRMRRRMRRUNRC m 5 SIS Ss c MR TRTNEONR u 5 BICI EROR 5 QUICK CHINO ERR E
2. 08 35 11 11 2008 April Day 08 35 11 11 2008 Tones The Tones page will display the Dial Pad to enable you to enter further digits once a call as been made for example when presented with an auto attendant Select the number s required either with your mouse or via your keyboard Each number will flash as it is entered Voicemail This page is used with your voicemail facility if enabled Please refer to page 55 for further information V3 2 0409 4 18 Call Information Window PCS 60 User Manual splicecom Users Directory The Users Directory allows you to quickly and easily call a colleague without having to remember their extension number This directory also allows you to call a colleague s mobile or home number and makes it easy for you to transfer calls to all these numbers View the Users Directory From the Call Information window select the Directory pase 2 Tick the Users option 3 In the Dial Box start to enter the name or number of the User required 4 The Users matching the text entered will be displayed Web Directory Messages Last Numbers Callinfo Tones Voicemail Name Company Description TelephoneNumber Mobile Num Marcus Beal Receptionist 2001 f Margaret Smith Personnel Payroll 2003 Marsha Hooper Sales 2012 f Martin Able Sales Administrator 2007 f Marvin Crown Support 2016 Mary Winter Sales 2009 M Users f Departments f Contacts TI Speed Dials f Company The red icon
3. Please note that if you are able to access Department voicemail messages via your PCS 60 answered and missed calls for the Department will also be displayed in your Message page Please refer to Messages section on page 16 for further information Leave a message for a Department 1 Make a call to the Department required 2 Click on the Send to Voicemail icon Of from the Call menu select Send to Voicemail 3 Leave a message when requested Leave a message for a Department without dialling the number first From the Directory page select the Department required 2 Click on the Choose icon 7 3 Select the Voicemail button 4 Leave a message when requested V3 2 0409 4 61 Voicemail PCS 60 User Manual splicecom Transfer a call to a Department s voicemail 1 Place the call on hold by selecting the Hold icon M 2 Inthe Dial Box enter the extension number or name of the Department required 3 When the Department required appears selected at the top of the Directory page select the Choose icon IF 4 Select the Voicemail button 5 You will no longer have control of the call Alternatively 1 Place the call on hold by selecting the Hold icon H 2 Select the Directory page 3 Select the Department required use the vertical scroll bar to find the User required 4 Select the Choose icon gt 5 Select the Voicemail button 6 You will no longer have control of the call V3 2 0409 4 62 Voicemail PCS 60 Use
4. Ring Tune 8 On a Microsoft Windows PC 3 From the Type list box select Dual Ringing 4 From the Tune list box select the Tune required 5 Select the Add button The new entry will appear in the Ring Tunes list V3 2 0409 4 52 User Configuration PCS 60 User Manual splicecom 6 Select OK Telephone Number DualRinging Ring Tune 5 System Ring Tune Type The System Type is used for calls Generated by the telephone system for example voicemail call back Please refer to your System Administrator for further information Amend a Ring Tune entry 1 From the Edit menu select Settings 2 Select the Ring Tunes tab On an Apple Mac PC 3 Select the Ring Tune to be amended 4 Select the option required from the Type and Tune list boxes if required 5 If required click within the Telephone Number field and make the changes 6 Press Enter Select Save to finish On a Microsoft Windows PC 3 Select the Ring Tune to be amended 4 The Ring Tune will be displayed in the fields below 5 Make the changes required 6 Select Update 7 Select OK to finish Delete a Ring Tune entry From the Edit menu select Settin s Select the Ring Tunes tab Select the Rino Tune to be deleted Select the Remove or Delete button Select Save or OK to finish J BR Ww N Remote PSIN If you are a user of an analogue handset and your PCS 60 is partnering this telephone you can use the Remote PSTN feature when you are for
5. Forward On Busy vi 2012 Forward On No Answer vi 2012 V3 2 0409 4 37 User Configuration PCS 60 User Manual splicecom Forward on No Answer The Forward on No Answer feature will redirect your calls to either an internal or external number when you do not answer your extension This is useful if you wish to ensure your calls are answered by your assistant or another member of your team or redirected to your mobile when you are temporarily away from your desk The feature can be turned on as follows From the Edit menu select Settings 2 Select the Forwarding tab 3 Select the Forward on No Answer tick box 4 In the Forward on No Answer number field enter the internal or external number to which calls are to be forwarded 5 Select OK or Save To turn off this feature un tick the Forward On Busy tick box By default your extension will ring for 20 seconds before your extension is considered not answered Your System Administrator will be able to tell you if this default setting has been changed Receiving a Forwarded Call When a colleague s calls have been forwarded to your extension your colleague s details will be displayed in Call Status and within the floating text This information will enable you to identify and answer a forwarded call correctly Name Number For Time f Martin Able 2007 Jon Sliver 00 00 12 Out of Office Message When you are unable to answer your phone you may wish to inform your colleag
6. if not already selected and will operate Eo Sue as described above Start Minimized Pop On Connect Minimize to system tray Pop On Incoming leas oe Multiple Instances Microsoft Windows version only Enables or Speech Input Defeat v disables the ability to run more than one PCS 60 on your PC when for EN mH example as part of your job role you need to monitor a colleague s roatng Tet color NN phone voicemail etc You can run another copy of the PCS 60 software and this would be configured to partner your colleague s extension Please refer to your System Administrator for further information If you wish to run more than one version of the PCS 60 on an Apple Mac PC please refer to System Administrator for assistance with this feature v Multiple Instances Remote BLF Dedicated Console Mode Operator Console Mode Operator Console Mode enables additional information to be displayed within your Speed Dial icons in the Favourites pane Your System Administrator can configure this facility for you if not already available This information is further enhanced by selecting options within the Preferences dialog box as explained below The purpose of this facility is to give you the data required to deal with calls efficiently when for example you are a receptionist dealing with a large volume of calls In order to display the information described below you may need to adjust the Speed Dial Width and or Spe
7. 02085631292 from the Actions menu select Choose Number to Mobile 07890357828 Dial Home 01923658934 The Select Number dialog box will appear Sparel If you wish to dial the Mobile number click on the Spare2 Mobile button or if you wish to dial the Home Close number click on the Home button etc e mail This method can also be used to transfer a call to a Contact s mobile or home number Using a web page with a Contact A Contact can be configured so that a web page relevant to that Contact is available when a call is received from and or made to this Contact The web page configured will be displayed automatically in the Call Info page either before or after a call to or from this Contact is answered This facility can be used to view websites available via the Internet or stored on your company s Intranet or on the telephone system s internal web server to provide you with information to help you deal with a call to or from the Contact This could be useful if you wish to view your supplier s web site when on a call or you wish to view a customer s account information for example Configure a Contact to display a web page Please note that you will only be able to make a change to a Contact s details if given the required permission Please refer to your system administrator for further information 1 Select the Contact to be edited 2 Click on the Information icon H 3 The Contact Details dialog box
8. 17 BLF remote BLF 64 speed dials 43 users directory 19 blind transfer 10 broken dial tone do not disturb 40 forwardins calls 35 voicemail 55 busy lamp field remote BLF 64 speed dials 43 call control toolbar 5 call forwarding 35 call history pane 18 call info page 18 call information window 5 14 call notes 1 call pick up 46 call status 5 call waiting 33 calls list 16 change iChat status 65 cli matching via a contact 26 via a speed dial 43 via a User s personal numbers 42 column width directory page 15 messages page 16 conferencing create a conference call 13 contacts 26 add a note 29 add a note during a call 27 ambiguous number 32 amend a note 29 amend contact details 29 contacts directory 26 V3 2 0409 4 3 create a contact 29 create a contact during a call 30 create a contact from the last numbers page 30 create a contact from the messages page 30 delete a contact 30 display a web page 31 make a call to a contact 26 receiving a call from a contact 26 transfer a call to a contact 27 view a note 28 view contact details 28 dedicated console mode 64 departments 22 automatically display a web page 24 Groups 22 log in or out of a group 24 make a call to a department 23 messages page 24 receiving a department call 22 transfer a call to a department 23 voicemail 61 wrap up time 22 dial box 5 directory page 14 column width 15 contacts directory 26 de
9. 2 0409 4 28 Contacts PCS 60 User Manual splicecon Amend a Contact s details Please note that you will only be able to make a change to the details stored for a Contact if given the required permission Please refer to your system administrator for further information 1 Select the Contact to be edited 2 Click on the Information icon E 3 The Contact Details dialog box will be displayed for the selected Contact 4 Make the changes required 5 Select OK or Save to save the changes Add a Note If you wish to add a note to the Contact while viewing the Contact Details click on the Notes button On a Apple Mac PC Select the Add button A new entry will be listed Click with in that entry under the Contact Notes column Enter the text required Press Enter when finished im A Ww N On a Microsoft Windows PC Click within the text box at the bottom Enter the text required Select the Add button The new entry will be listed above A Ww N Amend a Note On a Apple Mac PC Select the Note to be amended Click on the Note under the Contact Notes column The text box will become active Make the changes required Press Enter when finished im A Ww N On a Microsoft Windows PC 1 Select the Note to be amended 2 Inthe text box at the bottom make the changes required 3 Select Update when finished Create a new Contact Please note that you will only be able to add a new Contact to the dat
10. 65 transfer a parked call 12 partner your telephone handset 1 PCS 10 2 PCS 100 2 PCS 410 2 PCS 5 2 PCS 60 configuration operator console mode 66 preferences 64 set up information 68 PCS range 2 pick up a call 46 pop on connect 65 V3 2 0409 4 76 pop on incoming 65 pop on outgoing 65 preferences 64 administrator password 68 administrator user 68 auto minimize 65 change iChat status 65 dedicated console mode 64 floating text 64 ip address 64 minimize to system tray 65 multiple instances 66 pop on connect 65 pop on incoming 65 pop on outgoing 65 proxy server 64 remote BLF 64 speech input output 64 speed dial details 66 speed dial extra 67 speed dial height 65 speed dial park label 65 speed dial width 65 start minimized 66 use voice 64 prioritising speed dials 46 proxy server 64 quick settings 6 36 39 40 record a call 60 record a memo 60 redial a number 9 17 reject a call 8 remote BLF 64 Remote PSTN 53 ring back a caller messages page 17 voicemail 58 ring tunes 50 amend a ring tune entry 53 assign a ring tune to calls to your extension 51 assign a ring tune to department calls 51 assign ring tune for follow me 52 assign ring tune to an incoming number 50 delete a ring tune entry 53 external ring tune 50 internal ring tune 50 system ring tune 53 set up information 68 ip address 68 logged in extension 68 logged in user 68 software version 68 shor
11. Manual splicecom Voicemail The voicemail facility allows your callers to leave you a message if you are on the phone or do not answer a call Your System Administrator can enable this facility for you if not already available Receivin a Message If you are busy on a call or do not answer your phone the caller will be automatically passed to your voicemail and will be able to leave a message By default your extension will ring for 20 seconds before your extension is considered not answered Your System Administrator will be able to tell you if this default setting has been changed If a caller has left a message the Messages icon EX with flash until you have listened to the message Partner mode only The broken dial tone provided by your handset may also indicate that you have a new message Divert an incoming call to voicemail If you do not wish to answer a call and wish to route the caller to your voicemail from the Call menu select Send to Voicemail Listen to a message 1 Select the Messages icon or select the Messages page from the Call Information window Web Directory Messages Last Numbers Callinfo Tones Voicemail Time Name Mailbox 15 31 Nov 12 2008 Tyron Wade Carol Farmer 15 30 Nov 12 2008 Martin Able Carol Farmer 14 15 Nov 12 2008 Margaret Smith Carol Farmer 2 12 17 Nov 12 2008 Jon Sliver Carol Farmer 11 59 Nov 12 2008 Martin Able Carol Farmer 2 Anew message will be indicated by a
12. Partner Login Code fields can be Pop On incoming C used to assist you if you are a hot deskin User These fields toni can be configured to allow you to log on to more than one e ne choice of handset and your PCS 60 will automatically partner any MCN mance of these handsets This is useful if for example you are a speed Dini Park tapeli laptop user and when you come in to the office you los on to Change iChat Status any available phone at any available desk Your PCS 60 can be configured once to partner any of these handsets Please refer to your system administrator for further information Administrator User Administrator Password Proxy Server the IP address of the proxy server to be used by the PCS 60 when viewing web pages Please refer to your system administrator for further information Remote BLF this option will enable or disable the busy lamp field feature when this PCS 60 is used across for example a VPN connection Please note do not use this feature when this PCS 60 is used on the local LAN Use Voice Apple Mac version only This option enables or disables the use of the voice messages that are given when the grey banner appears at the bottom of the PCS 60 window Speech Input Output PCS 60 IP phone only enables the ability to use for example a USB headset for your speech rather than the PC s speaker and microphone Install the headset first and then the option will be available to be
13. You will no longer have control of the call OT V3 2 0409 4 9 Basic Call Handling PCS 60 User Manual splicecom 6 To clear the current call and return to the original caller select the Hang Up icon or wait for the other end to hang up OT 6 Toreturn to the original call and place the second call on hold select the Switch icon or click on the original call within Call Status or from the Call menu select Switch Call Use the Switch icon to toggle between the two calls or click on the required call within Call Status or from the Call menu select Switch Call 0 Finally select the Transfer icon to connect the two calls regardless of which call you are currently connected to Of 8 Select the Hang Up icon to clear the call you are currently connected to and return to the other call or wait for the other end to hang up Receiving a transferred call If you receive a call from a User who has another call on hold the following information will appear in the Call Notes pane of the Call Info page have caller s name if recognised by the system caller s number on hold name of User making the call to you time and date I have Jonathon Barber 02085631285 on hold Carol Farmer 08 25 11 11 2008 This information will help you to decide whether to accept the transferred call or help you to decide how to assist your colleague deal with the call on hold Once the call has been transferred Call Status will d
14. a Department Please refer to your System Administrator for further information Messages page Your Messages page can also display the incoming answered and missed calls received for a Department Your System Administrator can configure this facility for you if not already available This facility will also give you access to voicemail messages for the Department via your Messages page please refer to the Voicemail section from page 55 for further information For further information on using the Messages page please refer to page 16 Log in or out of a Group As member of a Group there may be situations when you wish to temporarily remove yourself from the Group so that you do not receive Department calls For example you may wish to los yourself out of the Accounts group when you are working on a particular project and are not to receive general calls or you may wish to have the ability to log yourself into the Reception group when cover is required This feature must have been previously set up for you on the system please refer to your System Administrator for further details V3 2 0409 4 24 Departments PCS 60 User Manual lt Splicecom gt 1 Select the Login icon s OF Extension Number From the Actions menu select Login FERRE Conta 2 The Groups that you are able to log in or out of are listed in A the Login dialogue box ae 3 Remove the tick to log out of a Group z sar Of Add a tick t
15. accessed by clicking on the Messages icon Vast When a call has been received that you did not answer the Messages icon will be displayed with the Missed Call symbol f to indicate that you have missed a call Your last 10 answered calls and last 10 missed calls will be listed If this number is exceeded the oldest will be deleted The Green icon represents an answered call The Red icon 8 represents a missed call The time and date of each call will be displayed together with the caller s number and if this number is recognised by the system the name of the caller Entries are listed in date and time order with the newest at the top The status bar will also indicate the number of calls missed on your extension Carol Farmer New 2 Old 10 Missed 1 The Mailbox column will indicate the recipient of the call this is relevant if you are a member of a Department pleaser refer to page 22 for further details or a colleague has forwarded his calls to your extension Each column displayed in the Messages page can be resized by pointing at the line to the right of the column title with your mouse A double headed arrow shape will appear Hold down your mouse and move the column to the left or right The Choose icon 1 will allow you to dial another number eg a mobile number stored for the selected User or Contact if the number is recognised by the system The Add Contact icon amp amp will allow you to create a new
16. be answered When ready select the Transfer icon to transfer the original call For further information on transferring a call please refer to page 9 V3 2 0409 4 44 User Configuration PCS 60 User Manual lt Splicecom gt Grouping Speed Dials If you have multiple speed dials you may wish to organise them into Favourite Groups to make them easier to find For example you may wish to separate your personal speed dials from your business speed dials or organise your speed dials by project or department ed Exhibition Directors and so on Firstly you will need to create a Favourite Group and then assign a speed dial to that Sroup Creating a Favourite Group 1 PA Create a new speed dial as described above In the Description field enter the name you wish to give the group ed Personal In the Short Code field enter GH group number eS GH 1 Remove any text from the Telephone field so that this field is blank The Favourite Group will appear in your Favourites pane indicated by a blue arrow Assigning a Speed Dial to a Favourite Group Create a new speed dial as described above or open an existing speed dial 2 Inthe Short Code field enter G group number ed G 1 3 This speed dial will now be available by selecting the Favourite Group 4 Use the Back button to return to main Favourites list 80 0 User Preferences General Numbers DND Forwarding Speed Dials Ring Tunes Description Short Code Tele
17. been answered select the Conference icon Of from the Call menu select Conference 5 You are now in a 3 way conference with your two calls Cancel a conference call You may wish to cancel the conference and return to a 2 way conversation with your calls as follows 1 Select the Conference icon 2 he call you are currently connected to will be displayed in the Call History pane of the Call Info page Use the Switch icon to toggle between the two calls or click on the call required in Call Status Each call can be transferred or ended in the normal way You can return to a conference with your two calls at any time by selecting the Conference icon If you select the Hang Up icon while on a conference you will hang up the call displayed in the Call History pane of the Call Info page and return to a 2 way conversation with the other call V3 2 0409 4 13 Basic Call Handling PCS 60 User Manual splicecom Call Information Window Directory Messages Last Numbers Call Info Tones Voicemail Good morning Carol x2017 DA Spliceco aiiai 7 iv X La 7 LT E Web The Web page of the Call Information window provides a web browser so that web pages available on the internet or your company s intranet can be displayed to provide you with information relevant to your calls or display real time video such as a feed from a security camera for example The web page displayed when your PCS 60 is idle i
18. conjunction with the maximiser Pure IP telephone system the full colour touch screen based PCS 410 and PCS 400 allow the relevant information from your core business IT applications to be pushed to the desktops of those who need it in a timely and controlled manner The PCS 100 is an IP system phone providing all the facilities traditionally associated with a top of the range digital phone for making and receiving calls An LCD display combined with eisht context sensitive keys and six further buttons for the most frequently used functions delivers easy to use operation for every day telephony tasks SpliceCom s PCS 10 and PCS 5 are both attractively priced fully featured business telephones for use with maximiser PCS 10 provides a large clear display ten pre pro rammed keys for the most commonly used system functions and integrated voicemail management The entry level PCS 5 also provides integrated voicemail management and a system feature access guide Supplied as standard with every maximiser system the PCS 60 application for Windows Mac OS X and Linux PCs delivers ALL of the benefits associated with SpliceCom s top of the range PCS 410 desktop V3 2 0409 4 2 Introduction PCS 60 User Manual Spliceconi station Typically deployed as an IP soft phone or as a partner to the PCS 10 PCS 5 existing analogue telephones or GSM mobile phones the PCS 60 application can also be used in conjunction with the PCS 100 Th
19. for the call to be answered and announce the caller 6 To transfer the original call select the Transfer icon 29 You will no longer have control of the call For further information on transferring a call please refer to page 9 View a User s Details e 0 0 ser ils 1 Select the User required 2 Click on the Information icon 1 Name Rebecca Woods or Description Support from the Actions menu select Get Info Telephone 2018 3 Select OK or Cancel to exit Mobile 07635289541 Home Please note that you will only be able to amend your own details sities Select Save or OK to save any changes Spare2 email rebecca woods kings co uk Company Web Sae Close V3 2 0409 4 20 Users Directory PCS 60 User Manual splicecom Make a call to a User s mobile or home number If a User s home and or mobile number has been entered on the database these numbers can be easily accessed and dialled To enter your own home and mobile number please refer to page 42 1 Select the User required M Choose Number 2 Select the Choose icon 7 Number 2004 SMS Telephone 2004 OT Mobile 07890526782 from the Actions menu select Choose Number to ud Dial Home 02083456754 Spare 1 3 The Choose Number or Select Number dialog box Spare2 will appear Voicemail Close 4 If you wish to dial the Mobile number click on
20. in the Note box BOD Note Marcus required up to date sales prices Add to Call Add to Contact Cancel J 3 Select Add to Call 4 The text together with your name as the originator of the note and the date and time will appear in the Call Notes pane of the Call Info page This information will be passed on with the call if it is transferred Marcus required up to date sales prices Carol Farmer 08 49 11 11 2008 5 his text will disappear once the call has ended Please note that if the Add to Contact button is available in the Note box this means that the call has been made to or received from a number stored in the Contacts Directory Please refer to the Contacts section from page 206 for further information V3 2 0409 4 11 Basic Call Handling PCS 60 User Manual splicecom Parkins a call The Park facility allows calls to be put on hold in a system area so that the call can be picked up from any other extension on the system The p Park 1 p Park 2 p Park 3 p Park 4 PCS 60 provides four Park icons to access Park slots 1 2 3 and 4 If a call is parked via one of these Park icons all users of a PCS 570 560 PCS 410 400 PCS 100 PCS 60 and PCS 50 will see the call parked and can retrieve the call if required Park a call T 2 Select one of the four Park icons The details of the caller will be displayed on the Park icon Margaret
21. the Mobile button or if you wish to dial the Home number click on the Home button and so on This method can also be used to transfer a call to a User s mobile or home number V3 2 0409 4 21 Users Directory PCS 60 User Manual splicecom Departments Departments are a feature of the maximiser system that allows calls to be routed efficiently to a group of Users by dialling one number either internally or externally The following describes the usage of your PCS when Departments are used on your maximiser system Working as a member of a Department Due to your role in your company you may have been placed in a Group on the maximiser system For example if you are part of a Sales team you may be placed in a Sales Group or part of a Reception team or part of a Support team you may have been placed in a Group The purpose of creating Groups on your system is to ensure the efficient handling of incoming calls For example you may wish to ensure all incoming calls to Reception can be shared among several colleagues to ensure the calls are answered quickly or you may wish to ensure that support calls are shared equally among the Support team A Department determines the routing of a call to a Group and your System Administrator will inform you if you will be receivin Department calls and how that Department is configured Receiving a Department Call When you receive a call for a Department instead of your details being displayed wi
22. until you decide to manually delete the message Select the Message page from the Call Information window V3 2 0409 4 56 Voicemail PCS 60 User Manual splicecon 2 Double click on the message you wish to save 3 Select the Save Message icon Status Bar The Status Bar will display the number of new and old messages currently stored in your mailbox to Give you a quick visual indication of your voicemail status Carol Farmer New 2 Old 10 Missed 1 Recording a Greeting A default message will be played to a caller when transferred to your voicemail However you may wish to record your own personal message You can record two voicemail greetings via your PCS 60 Firstly you have a daily greeting that can be used to inform a caller of your whereabouts on a particular day for example You have reached Alice Barker s voicemail on Tuesday 4 July am currently in a meeting until 11 o clock Please leave a message and will call you on my return Your second greeting the permanent greeting can be used to give a message that can be used on any day for example You have reached Alice Barker s voicemail Sorry am unable to take your call Please leave a message and will Get back to you as soon as possible If you record a permanent greeting your daily greeting is deleted at midnight and the permanent greeting is then used until a new daily greeting is recorded Record a daily greeting 1 Select the Messa
23. you to set up your own personal list of regularly used telephone numbers internal or external Speed Dials are displayed and accessed within the Favourites pane Speed Dials set up for internal extensions will also act as Busy Lamp Fields BLF in other words they will indicate when that User is on the phone Create a Speed Dial 1 From the Edit menu select Settings 2 Select the Speed Dials tab On an Apple Mac PC 3 Select the Add button 4 A new entry will be displayed in the Speed Dials list 5 Click in the Description field and enter any text alpha numeric characters only that will identify this Speed Dial Press your Tab key twice to move to the Telephone Number field Enter the number to be dialled internal or external number Press Enter Select Save to finish poe us im BOO User Preferences f General Numbers DND Forwarding Speed Dials Ring Tunes Description Short Code Telephone Number 2008 01923287693 8004 8002 02089502803 Add Remove On a Microsoft Windows PC 3 Inthe Description field enter any text alpha numeric characters only that will identify this Speed Dial 4 Inthe Telephone Number field enter the number to be dialled internal or external number 5 Select Add the entry will be displayed in the Speed Dial list 6 Select OK to finish Please note if a telephone number entered in a Speed Dial is also stored in the Contacts or Users directory when a call is made to or rece
24. your mobile for example when you are out of the office not at your desk or on another call to ensure your callers can reach you wherever you are or to ensure your calls are dealt with by another member of staff Please note e When Follow Me or Forwarding has been set your PCS or analogue handset will provide a broken dial tone to remind you that this feature has been enabled e If your calls are forwarded to an internal extension and that extension is not answered or busy the caller will be passed to your voicemail and the call will be logged as a missed call on your PCS Using Follow Me This facility allows you to configure your extension so that your calls follow you to an internal extension or to an external number so that when you are for example working at another desk working at home or using your mobile etc your calls will still reach you You could also use this V3 2 0409 4 35 User Configuration PCS 60 User Manual splicecon feature when you are for example on holiday and wish all your calls to be diverted to your assistant or another colleague Turn on Follow Me 1 From the Edit menu select Settings 2 Select the General tab 3 From the Follow Me list box select one of the following a Personal all calls to your extension and direct line number will be forwarded b Dual Personal all calls to your extension and direct line number will be forwarded however your extension will also ring This will ensure that y
25. 09 f Martin 2007 Carol Farmer 00 00 19 3 To answer the second call click on the call within Call Status The first call will be placed on hold Alternatively 3 Select the Switch icon and the first call will be placed on hold 4 The second call will ring on your extension and you can choose to a Answer the call select the Answer icon or press Enter or click on the call in Call Status Or Hang up the call from the Call menu select Hang up or c Send the call to voicemail from the Call menu select Send to voicemail When you have two calls active on your phone you can e Use the Switch icon to toggle between the two calls e Select the Conference icon to create a 3 way conference between yourself and the two calls For further information on conference calls please refer to page 13 e Use the Hans Up icon to end the call you are currently connected to If you choose to ignore a call waiting on your phone the call will be automatically passed to your Forward on No Answer number if set or to voicemail if enabled otherwise the call will continue to ring on your extension If you select the Switch icon and choose not to answer or choose to hang up the call waiting the caller will be automatically passed to your Forward on No Answer number if set or to voicemail if enabled and you will be returned to your previous call Turn off the Intermittent Beep When the Call Waiting feature is enabled you may not wis
26. 2 0409 4 60 Voicemail PCS 60 User Manual splicecom 1 Select the Messages page 2 Select the Memo EX icon Of from the Voicemail menu select Memo 3 Record the message you require 4 Select Hang up to finish and save the recording Voicemail for Departments Each Department can be configured to use the voicemail service provided by the maximiser system If voicemail has been enabled a call to a Department will automatically pass to voicemail after the time specified by the Department s configuration on the system Please refer to your System Administrator for further details Listen to a message for a Department Your Messages page can give you access to voicemail messages received for a Department Your System Administrator can configure this facility for you if not already available You can retrieve and handle the messages in the same way as your personal messages The Mailbox column will indicate in which mailbox the message is stored Web Directory Messages Last Numbers Call Info Tones Voicemail Time Name Number Mailbox gs 16 56 Nov 12 2008 Jonathon Barber 02085631285 Reception 15 31 Nov 12 2008 Tyron Wade 2004 Carol Farmer fet 15 30 Nov 12 2008 Martin Able 2007 Carol Farmer a A 97 ANI E RAND Bee Ook ANAND Pe see Your Status Bar will also indicate the voicemail status of the Department Total Messages New 2 Old 15 Missed 0 Carol Farmer New 0 Old 5 Missed 0 Reception New 2 Old 10 Missed 0
27. 60 User Manual splicecom Parking a Call All calls received can be put on hold and the call remains in your control However another way to place a call on hold is to park into one of the system areas that allow your colleagues to easily pick up the call and in the meantime you are able to continue with other calls Favourites As well as access to the directories stored on the telephone system s database you can also set up your own list of favourite numbers that you regularly call or transfer calls to Your Favourites will also act as Busy Lamp Fields indicating when internal extensions are engaged or receiving calls and allow you to pick up a call ringing on a colleague s extension Voicemail The SpliceCom maximiser system provides standard voicemail functionality allowing your callers to leave a message and your PCS 60 allows you to easily manage these messages Hot Desking If you share your PC or telephone handset with other colleagues the PCS 60 software will allow you and your colleagues to log in using your own extension number and access code so that you can use your own settin s and be identified with your name when you make and receive calls The PCS range SpliceCom s wide range of Proactive Communication Stations PCS delivers the ultimate in service to the desktop for those seeking the real business benefits that can be gained from the convergence of voice video IP TV and web enabled applications When used in
28. Contact where the external number selected will automatically populate the Telephone field For further information on using the Contacts directory please refer to the Contacts section from page 26 The Information icon amp will allow you to view the User Details for the internal number selected or view the Contact details stored for the external number selected if recognised by the system For further information on the Users directory please refer to pase 19 and on the Contacts directory please refer to page 26 The Delete Message icon amp will allow you to delete an entry if required otherwise the oldest entry will be automatically deleted when 11th answered or missed call is received V3 2 0409 4 16 Call Information Window PCS 60 User Manual splicecon Please note that the Messages page is also used with your voicemail facility if enabled Please refer to page 55 for further information Dial a previous caller 1 Select the Messages page or click on the Message icon A 2 Double click on the entry required If the caller s number has been withheld or not received by the system this facility will not be available The Number column will indicate if the caller s telephone number has been received Nuisance Calls The Black List icon W will allow you to black list incoming external numbers so that you will no longer receive a call from this external number the caller will either be routed to ano
29. In the Office HH Follow Me until 2pm None HH Do Not Disturb Please note e Ifthe Settings option from the Edit menu is not available you have not been given the access required to change your configuration options e f the Speed Dials tab and Ring Tunes tab are the only tabs that appear in your User Contiguration Preferences form you have been given restricted access to this dialogue box Please refer to your System Administrator for further information Call Waiting The Call Waiting feature allows you to receive a second call while connected to another call Turn on Call Waiting 1 From the Edit menu select Settings 2 Select the General tab 3 From the Call Waiting list box select Enabled 4 Select OK or Save BOO User Preferences Numbers DND Forwarding Speed Dials Ring Tunes Call Waiting Out Of Office Enabled HH In the Office HH V3 2 0409 4 ad User Configuration PCS 60 User Manual splicecom Handling a waiting call 1 Whena second call is received you will hear an intermittent beep via your PC or in your headset or via your telephone handset partner mode only and the Call Waiting message will appear on the screen This message will disappear after a few seconds or alternatively click on the message Call Waiting from Martin on 2007 2 Call Status will also display the details of the second call waiting to be answered Name Number For Time 2 Jon Sliver 2002 Carol Farmer 00 04
30. None Divert To Out of Office Off B Y Personal 2022 n In the Office 4 Dual Personal All Dual All If your home mobile or assistant telephone numbers have been entered in your User account please refer to page 42 for further details you can set your Follow Me facility to one of these numbers via the Quick Settings bar 1 From the Divert Calls list box select either Personal Dual Personal All or Dual All 2 From the Divert To list box select Mobile Home or Assistant DND Divert Calls None Out of Office Off HH Personal n Y Mobile In the Office Hn Home Assistant Forward on Busy The Forward on Busy feature will redirect your calls to either an internal or external number when you are on an existing call This is useful if you wish to ensure your calls are answered by your assistant or another member of your team The feature can be turned on as follows 1 From the Edit menu select Settings 2 Select the Forwarding tab 3 Select the Forward on Busy tick box 4 Inthe Forward on Busy number field enter the internal or external number to which calls are to be forwarded 5 Select OK or Save To turn off this feature un tick the Forward On Busy tick box When this feature is set if you reject an incoming call by selecting Hans Up from the Call menu the call will be routed to your Forward on Busy number 00 er Preferences 0000000000000 0 0000 General Numbers DND Forwarding Speed Dials Ring Tunes
31. On a Microsoft Windows PC 3 From the Type list box select Internal or External 4 From the Tune list box select the Tune required 5 Select the Add button The new entry will appear in the Ring Tunes list 6 Select OK to finish Telephone Number Internal Ring Tune 3 Assigning a ring tune to a specific incoming number You may wish to assign a ring tune to a specific number so that when you receive a call from a colleague or customer for example you will be able to recognise their call immediately 1 From the Edit menu select Settings 2 Select the Ring Tunes tab On an Apple Mac PC 3 Select Add 4 Anew entry will be displayed in the Ring Tunes list V3 2 0409 4 50 User Configuration PCS 60 User Manual C Splicecom D 5 From the Type list box select Caller ID 6 Click within the Telephone Number field or tab to this field 7 Enter the incoming number either internal or external number 8 From the Tune list box select the Tune required 9 Select Save to finish B00 User Preferences General Numbers DND Forwarding Speed Dials Ring Tunes Type Telephone Number Tune Caller ID 2016 Ring Tune 4 On a Microsoft Windows PC 3 ee From the Type list box select Caller ID In the Telephone Number field enter the incoming number either internal or external number From the Tune list box select the Tune required Select the Add button The new entry will appear in the Rino Tunes list Select OK t
32. Pick up a parked call i Select the required Park icon Transfer a parked call im A Ww N Make a call to the intended recipient of the parked call internal or external number Place the call on hold Click on the relevant Park icon to un park the call The two calls will be displayed in Call Status To connect the two calls select the Transfer icon You will no longer have control of the Call For further information on transferring calls please refer to page 9 Please note If your Speed Dial Park Label option is turned on the Enter Park Label dialogue box will appear when you dlick on a Park icon Please refer to the Preferences section from page 64 for further details If you pick up a parked call while in the progress of another call this call will be automatically parked in the next available slot To pick up a parked call via an analogue handset please refer to your System Administrator for the relevant short code If a parked call is not picked up within 5 minutes the default Park Timeout the call will represented to you and can be answered in the normal way If you are unable to pick up a call parked by a colleague you may be operating within a different Company to your colleague Please refer to your System Administrator for further details If you belong to a Company this Company may be configured with a different Park Timeout to the default 5 minutes described above Please refer to your
33. Preferences e O O General Numbers DND Forwarding Speed Dials Ring Tunes i wb iil a Answer Hang Up Transfer Hold Login Dii Telephone Number 02075672387 2001 2003 2012 P P P P re Park 1 Park 2 Park 3 Park 4 T a 8005 2019 x 8003 Personnel Sales Support Receptior 8001 p 2008 Accounts Personal Directors John 8002 2004 pm pue Marcus Marsha Martin Normans Save Close Sarah Call Pick up You can pick up a call ringing on another extension via the Favourites pane This is useful if for example you wish to answer your colleague s phone when they are not at their desk or you wish to assist with answering calls to a Department You do not have to be a member of the Department to pick up a Department call 1 A speed dial displaying a flashing yellow red icon has a call waiting to be answered 2 Click once on the Speed Dial 3 The call will be answered by your extension Please note that if you pick up a ringing call while you are on a call your original call will be parked in the first available park slot Please refer to page 12 for further information on parking a call Create a Speed Dial from the Directory A Speed Dial can be created by dragging a User Department or Contact entry from the Directory to the Favourites pane The Speed Dial entry will be listed in your User Con
34. S 60 User Manual Spliceco maba sc Blacklist T ar Display the details for the selected record Create a new Contact entry on the centralised database for the selected caller The Caller s telephone number will be entered in the Telephone number field Please refer to the Contacts section from page 26 for further details Black list the external number selected Please refer to the Nuisance Calls section from page 17 for further details Delete the selected message or call If the selected caller has been recognised by the system this icon will enable you to dial numbers stored for this record Please refer to the Users Directory page 19 and Contacts pase 26 sections for further details Last Numbers page ect Add Contact Information Create a new Contact entry on the centralised database for the selected call The telephone number dialled will be entered in the Telephone number field Please refer to the Contacts section from pase 26 for further details If the number called has been recognised by the system this icon will enable you to dial another number stored for this record Please refer to the Users Directory page 19 and Contacts page 26 sections for further details Display the details for the selected record Listening to a voicemail message g Delete the message currently playing Delete Messzge aa Forward the message currently playing t
35. Select the Login icon Ay OT From the Actions menu select Login 2 Select the Logout button 3 Wait for the PCS 60 to communicate with the telephone system 4 When the log out is complete the Status Bar will indicate who is currently logged in Please note that your User account may be configured to automatically log you off after the extension is not used for a specified amount of time This is useful if you forget to manually los off Please refer to your System Administrator for further details V3 2 0409 4 63 PCS 60 Configuration PCS 60 User Manual splicecom Preferences The Preference dialogue box can be accessed by Apple Mac version selecting Preference from the PCS 60 menu or Microsoft Windows version selecting Preferences from the File menu Qcooowewemes P Address The IP address of the module that the PCS 60 IP Address 192 168 0 1 application will connect to Please refer to your system Port administrator for further information Partner Login Code HotDesk Number Port and Partner Login Code these fields will be used if you are using your PCS 60 as a partner to your telephone handset HotDesk Code Proxy Server Remote BLF C Please refer to your system administrator for further dcs irat E information Speech Output Default i Floating Text Vf ERES Hot Desk Number and Hot Desk Code These fields in Ns conjunction with the Port and
36. System Administrator for further details By default the four Park icons displayed are configured to access Park slots 1 2 3 and 4 However if you wish the icons to access alternative Park slots in order to create either Sroup or private park slots please refer your System Administrator for further details To create icons to access further Park Slots e Park slot 5 or Park slot 7 please refer to the Speed Dial section from page 43 V3 2 0409 4 12 Basic Call Handling PCS 60 User Manual splicecom If you do not use the Park facility and wish to remove the Park icons please refer to the Speed Dial section from page 43 Conference Call The conferencing facility allows you to create a 3 way conversation between yourself and two internal and or external calls Please note that this feature must be enabled on your telephone system Please refer to your System Administrator if this feature is not available Creating a conference call 1 Make a call to the first number required internal or external 2 Once the call has been answered placed the call on hold 3 Make a call to the second number required internal or external PCS 60 Ss LL co zz c A is 2 directory Redial Messages Conference Switch Add Note Record Send To Voicemail Add Contact Keypad Name Number For Time Margaret Smith 2003 Carol Farmer 00 01 19 3 Martin Able 2007 Carol Farmer 00 01 00 4 Once the call has
37. The Contacts tick box will enable the search within the Name column The Company tick box will enable the search within the Company column Receiving a call from a Contact If the incomin number of an external call is matched within the Contacts database the name of the caller will be displayed within Call Status enabling you identify the call and answer the call in the appropriate manner Name Number For Time 72 Jonathon Barber 02085631285 Carol Farmer 00 00 16 Make a call to a Contact 1 Inthe Dial Box enter the name or number of the Contact to be dialled 2 Asyou starting typing the list of the records matching the text you have entered will be displayed If you wish you can continue to enter the name number until the entry you require appears at the top of the list V3 2 0409 4 26 Contacts PCS 60 User Manual C Splicecom D 3 If the record you require is displayed at the top of the Directory list press Enter and the call will be made Of Double click the entry required Call Status will display the name and number of the Contact being dialled Name Number For Time f Brown Electronics 02089505643 Carol Farmer 00 00 22 Transfer a call to a Contact 1 Place the call on hold by selecting the Hold icon H 2 Inthe Dial Box enter the name or number of the Contact to be dialled 3 As you Startins typing the list of the records matching the text you have entered will be displayed If you wish you can continue t
38. When the User required appears selected at the top of the Directory page select the Choose icon LF Select the Voicemail button 5 You will no longer have control of the call Alternatively 1 Place the call on hold by selecting the Hold icon M 2 Select the Directory page 3 Select the User required use the vertical scroll bar to find the User required 4 Select the Choose icon I 5 Select the Voicemail button 6 You will no longer have control of the call Record a Call During any call internal or external or conference call you can record the conversation The resulting recording will become a new voicemail message and can be accessed in the usual way Please note that the use of this feature is controlled by your System Administrator If the Record icon is not available please refer to your System Administrator During a call select the Record El or from the Call menu select Record Call e To end the recording either select the Record ISl icon or end the call Record a Memo You may wish to record a message to yourself for example when you wish to record a reminder to perform a particular task for example book a meeting phone a customer etc The resulting recordin will become a new voicemail message and can be accessed in the usual way Please note that the use of this feature is controlled by your System Administrator If the Memo icon is not available please refer to your System Administrator V3
39. abase if given the required permission Please refer to your system administrator for further information A new Contact will be saved in the centralised database and therefore will be available to all your colleagues also using a PCS 60 or using a PCS 50 100 410 560 or 570 V3 2 0409 4 20 Contacts PCS 60 User Manual splicecom 1 Select the Add Contact icon a Or from the Actions menu select Add a Contact 2 he Contact Details form will be displayed Enter all the information required 3 f you wish to add notes to this Contact select the Note button and enter the text required and select OK 4 When ready select OK or Save to save the new Contact Create a new Contact during a call You can also add a new Contact to the database during a call by selecting the Add Contact icon oat The caller s incoming number will be automatically entered in the Telephone number field and further information can be added while you are on the call If you end the call before completing the new entry the Contact Details form will stay open until you select OK Create a new Contact from the Messages page If you have received a call from an external number this call will be listed in your Messages pase please refer to page 16 for further details Ihe number listed can be used to create a new Contact record by selectins the required entry and then clicking on the Add Contact icon The caller s incoming number will be automatically enter
40. blue envelope Eas 3 Double click on the message required 4 The message will be played and the details of the message including the date and time of the call will be displayed in the Voicemail page V3 2 0409 4 55 Voicemail PCS 60 User Manual splicecom Web Directory Messages Last Numbers Calllnfo Tones Voicemail Martin Able 2C0 7 12 1 2008 15 30 User Martin Ahle Sales Administrator Tel 2007 ie 5 The message will now be displayed in the Messages page with an open blue icon M as this is now an old message and will be deleted after 7 days unless manually saved Message Handling While a message is being played and displayed in the Voicemail page the following options are available PCS 60 gt bak gt eM Ait ese Se re aE Delete Message e delete the message permanently Forward Message forward the message to a colleague s Save Message a save the message until manually deleted Replay Message P listen to the message again Alternatively from the Voicemail menu select Forward Message Delete Message Save Message or Replay Message Delete a message 1 Select the Message page from the Call Information window 2 Select the message you wish to delete 3 Select the Delete Message icon amp Save a message Once anew message has been listened to it becomes an old message and will be deleted after 7 days However you can save the message and it will be stored
41. c Call Handling PCS 60 User Manual splicecom End a Call Select the Hans Up icon Of From the Call menu select Hang Up Of Replace your handset partner mode only The Call Information Window will display the Web page Redial a number When you make a call the details of the call are logged in the Last Numbers list This information enables you to redial the number quickly and easily k 2 Select the Last Numbers page or click on the Redial icon GD Double click on the entry required and the number displayed will be dialled Place a call on hold Select the Hold icon Bi OT from the Call menu select Hold Note that the Hang Up Transfer and Hold icons are unavailable when a call is on hold 2 External callers will be played music on hold if configured Please refer to your System Administrator for further details 3 To retrieve the call click on the call within Call Status Transfer a Call Announced Transfer 1 Place the call on hold by selecting the Hold icon H 2 Inthe Dial Box enter the number to be dialled internal or external number 3 Press Enter 4 Wait for the call to be answered and announce the caller 5 The two calls will be displayed in Call Status Name Number For Time Jonathon Barber 02085631285 Carol Farmer 00 00 48 Ga April Day 2005 Carol Farmer 00 00 37 6 Totransfer the original call select the Transfer icon or from the Call menu select Transfer or press Enter
42. censeecesseecesssecessseeeetseesenseesenseseetsecestseeeess 27 Fe a soci al agate sea sec cess a ee toe cee eet aca coe ad sa sea sa 22 Makea esi toa I I eT Uwa 23 Transfer a call to a Department RENE 23 V3 2 0409 4 j Contents PCS 60 User Manual splicecon Automatically display a Web PaGe nn cccececcceeccccceescscececscscecesseccesevseseceesseceesssseesevsseesestssessessseseesuseceeentreeees 24 MESSI PA ia 24 LISA NGU KONA I eer cerscee pace cow u wmAAA 24 UA EAEI E EEEE E 26 vew me OPEC Sl Iie CI Ai 26 Receiving a call from a COMTACE oo eeee cece cecececceeccccessccceesccccenscccenssecenseccentececenseceessecsesseesenssesersuceetsecertseesenseceess 26 Makea callto GOWN ACL wa 26 Transier a callto a CON Wa 27 Add a note to a Contact during Gallieni rtre duct dt easiueie core tep i hexteu tt qunla ede eunte apte ama ia damen Oed 27 Viewing Contact Details NECEM E 28 Amend a Contact s details sss eret mimi mwm www 29 TS AS ARE KI E NENNT ae spre we av aa eee 29 D Ya AWA E EE eaten aes MUZANIA WUKAKUWA 30 Make a call to a Contact s mobile or home number essere ener 31 Using a web page with a CONTACT oo cece ce cecccccccesecccecsccecesececeessseecsesecesseseeceesseessessseesestreesestseeseentneeess 3 Using an Ambiguous NUIETIDET 2 cotto etra ocaeca petuo baa eeot en sen ate rei ees aea In Gen tec sonnmedonnmedd du
43. d with the message will be displayed within the Number field Select this button and the call will be made im A UW N Please note e lf the callers number has been withheld or not received by the system this facility will not be available The Number column will indicate if the caller s telephone number has been received V3 2 0409 4 58 Voicemail PCS 60 User Manual splicecon e f the number received with the message is matched to a User or Contact stored on the system you will be able to use the Choose Number or Select Number dialogue box to dial other numbers eg a mobile number stored against this User or Contact Forward a message The Forward Message facility allows you to forward a message to a colleague if the content is more relevant to another member of staff for example or forward a message to a colleague s email account or to your own email account The message will appear as a sound file in an email and a PC with a sound card and speakers will be required to listen to the message This facility must be previously set up on your telephone system please refer to your System Administrator for further information Forward a message to a colleague s voicemail 1 From the Message page double click on the message to be forwarded 2 Click on the Forward Message icon 3 In the Forward Voicemail window select the User to receive the message 4 Select Send to Mailbox Forward a message to an email accou
44. ditional Digits section from page 7 for further details Multiple calls mm Connect the two calls displayed in Call Status Please refer to the Transfer a Call section transfer from page 9 for further details Create a 3 way conference with the two calls displayed in Call status Please refer to the Conference Conference Call section from page 13 for further details SLT Toggle between the two calls displayed in Call Status Please refer to both of the sections sema referred to above for further details Directory page Create a new Contact entry on the centralised database Please refer to the Contacts Add Contact section from page 26 for further details us Select a number to dial for the selected record Please refer to the Users Directory pase Choose 19 and Contacts page 26 sections for further details H Display the details for the selected record Please refer to the Users Directory page 19 informations and Contacts page 26 sections for further details Message page Ex Memo Z PermGreeting V3 2 0409 4 Record a message that will be stored with your voicemail messages Please refer to the Record a Memo section from page 60 for further details Record a daily Sreeting Please refer to the Recording a Greeting section from pase 57 for further details Record a permanent greeting Please refer to the Recording a Greeting section from page 57 for further details 70 Icons in brief PC
45. e Call Info page This information will be passed on with the call if it is transferred Latest sales brochure requested by Sarah Green Carol Farmer 01 57 11 11 2008 The text will be stored permanently with the Contact on the database and will be displayed whenever a call is received by or made to this Contact so that you are fully aware of previous conversations with this customer for example Viewing Contact Details All information for example address telephone numbers etc stored on the database for a particular Contact can be viewed BOO Contact Details Name Job Title Procurement Manager Description PO First Name Mark Telephone 02085631292 Last Name Tistut Mobile 07890357828 Company Hornet Dynamics Home 01923658934 Department Procurement Fax 02085631201 Street 50 High Street Sparel City London Spare2 County Ambiguous Postal Code SES 8YJ Account Country Our Ref Direct To Web www hornet co uk Web Action No Action H Both Way Hd Save Delete Notes Close Select the Contact to be viewed 2 Click on the Information icon Of from the Actions menu select Get Info 3 The Contact Details dialog box will be displayed for the selected Contact 4 Select Close or Cancel to exit View a Note If you wish to view the notes stored for this Contact select the Notes button Select Cancel or Close to return to the Contact Details form V3
46. ed Dial Height within the Preferences dialogue box explained above When Operator Console Mode is enabled your speed dials will provide you with the following information 6 The asterisk indicates that the User has forwardin set Sarah The numbers in brackets indicate the number of new voicemail messages and the number of missed calls for that User or Department In the picture Marcus has 2 new message and 3 missed calls A blue icon indicates that this User has Do Not Disturb set or is currently logged out Calls to this extension will So to their Forward on Busy number if set or to voicemail if enabled Speed Dial Detail The Speed Dial Detail option in the Preferences dialogue box will enable disable the ability to view the followin information within a Speed Dial When an extension is busy a Speed Dial will display the number the User is connected onca romatin tO including the name if the number is recognised by the system Able 2007 V3 2 0409 4 66 PCS 60 Configuration PCS 60 User Manual splicecomS Margaret On Call To Voicemail 2003 Marsha Alot Logged In Meron Department more clearly New Messages 2 Missed Calls 3 A speed dial will indicate when a User is listening to voicemail A Speed Dial will display whether the User is logged out or has Do Not Disturb set A Speed Dial will detail the number of new messages or missed calls for the User or A speed dial will display where t
47. ed Dials M Company V3 2 0409 4 14 Call Information Window PCS 60 User Manual splicecom The type of records displayed is determined by the tick boxes displayed at the bottom of the Directory pase Tick or untick the options as required Users will display a list of the Users of your telephone system allowing you to quickly and easily call a colleague Departments will Give access to the list of Departments configured on your maximiser system that allow calls to be routed efficiently to a Sroup of Users Contacts and Company will display the list of external contacts entered on your telephone system allowing you to quickly and easily make calls to customers suppliers etc The Contacts tick box will enable the search within the Name column The Company tick box will enable the search within the Company column Speed Dials will display your personal list of regularly used telephone numbers Each column displayed in the Directory can be resized by pointing at the line to the right of the column title with your mouse A double headed arrow shape will appear Hold down your mouse and move the column to the left or right The Information icon amp will allow you to view the details for the selected record The Choose icon will allow you to dial another number eg a mobile number stored for the selected record Make a call via the Directory page I In the Dial Box enter the name or number of the User or Department or C
48. ed into the Telephone number field of the Contact Details form and further information can be added Create a new Contact from the Last Numbers page If you have made a call to an external number this call will be listed in your Last Numbers page please refer to page 17 for further details Ihe number listed can be used to create a new Contact record by selecting the required entry and then clicking on the Add Contact icon The external number dialled will be automatically entered into the Telephone number field of the Contact Details form and further information can be added Delete a Contact Please note that you will only be able to delete a Contact if given the required permission Please refer to your system administrator for further information The Contact will be deleted from the centralised database and therefore will no longer be available to your colleagues 1 Select the Contact to be deleted 2 Click on the Information icon H 3 The Contact Details dialog box will be displayed for the selected Contact 4 Select Delete V3 2 0409 4 30 Contacts PCS 60 User Manual splicecom Make a call to a Contact s mobile or home number If a Contact s home and or mobile number has been entered on the database these numbers can be easily accessed and dialled 1 2 e O00 hoose Number Select the Contact required St Rg Select the Choose icon Number 02085631292 SMS OF Telephone
49. ee ee KOMA 63 PSS NC race cect ce cas EX 64 S esce MES Ne MOUE Wa 66 Serup OTT 121 06 seresa nn ee aa a ne 68 V3 2 0409 4 all 2 Contents PCS 60 User Manual lt Splicecom D fere ad gs ia 69 kevDodid SROM CUIS secano Tu mm 72 PNM AR R T D DTC 75 V3 2 0409 4 iii Contents PCS 60 User Manual This page is blank splicecom Introduction About this manual This manual contains all that you need to know to operate your PCS 60 being run via a SpliceCom maximiser system using version 3 2 software This manual assumes that the PCS 60 software has been loaded and configured on your PC by your System Administrator If this is not the case please refer to your System Administrator for further assistance How your PCS 60 will operate The PCS 60 software will be configured to either run as an IP soft phone or as a partner to your telephone If your PCS 60 is being run as an IP soft phone this means that your PC becomes your telephone and you will require a headset and microphone connected in order to facilitate a telephone conversation If your PCS 60 has been configured to partner your telephone handset this means that your telephone conversations will be via the handset but the PCS 60 assists you to handle calls quickly and efficiently Your User Account You are a User of the SpliceCom maxi
50. enter the Department extension number here please refer to your System Administrator if you are unsure which number to use here 5 From the Tune list box select the Tune required 6 Select the Add button The new entry will appear in the Ring Tunes list 7 Select OK to finish Telephone Number Destination 2017 Ring Tune 5 For further information on Departments please refer to page 22 Assign no ringing sound for a specific incoming call If you wish that no ringing is heard for a specific incoming call create the entry as described above however in the Tune field select a tune number where no corresponding WAY file is stored on your PC By default this will be Ring Tune 7 8 9 Please refer to your system administrator for further assistance Assigning a ring tune for Follow Me Dual Personal or Dual All If you have Follow Me Dual Personal or Dual All set please refer to page 35 for further details you may wish to have a different ring tune played on your PCS to remind you that this feature has been set 1 From the Edit menu select Settings 2 Select the Ring Tunes tab On an Apple Mac PC 3 Select Add 4 Anew entry will be displayed in the Ring Tunes list 5 From the Type list box select Dual Ringing 6 From the Tune list box select the Tune required Select Save to finish ADC User Preferences General Numbers DND Forwarding Speed Dials Type Telephone Number Tune Dual Ringing
51. er to page 66 for further details Speed Dial Park Label Enables or disables the ability to change the label of a Park icon when parking a call By default the caller s details will be displayed in the Park icon however with this option enabled when you click on the Park Slot required the Enter Park Label dialogue box will appear and text can be entered eg John Birt for Mark The call will be parked by selecting the Park button If you do not wish to change the Park icon label ensure there is no text entered in the Enter Park Label dialogue box and select the Park button Change iChat Status Apple Mac version only If enabled this option will change your iChat status to OnThePhone when you are on a call Administrator User this is the name of the Administrator account to be used to allow you to chan e User s configuration settings Please refer to the Operator Console Mode section from page 66 for further details Administrator Password this is the password for the Administrator account entered above V3 2 0409 4 65 PCS 60 Configuration PCS 60 User Manual C Splicecom D ELE Start Minimized Microsoft Windows version only This option if ao cibi ai selected will automatically minimise the PCS 60 to the System Tray A O when the application is opened This feature will operate when the AA TT application is next started and will also tick the Auto Minimize or W dekCde Minimize to System Tray option
52. ered will be displayed If you wish you can continue to enter the name number until the entry you require appears at the top of the list 4 f the record you require is displayed at the top of the Directory list press Enter and the call will be made Of Double click the entry required V3 2 0409 4 23 Departments PCS 60 User Manual splicecom Name Number For Time Jonathon Barber 02085631285 Reception 00 00 44 f Sales 8001 Carol Farmer 00 00 31 5 Wait for the call to be answered and announce the caller 6 To transfer the original call select the Transfer icon S You will no longer have control of the call For further information on transferring a call please refer to page 9 Automatically display a Web Page When you make a call to or receive a call for a Department a web pase may be displayed in your Call Info page This is as a result of the configuration of the Department whereby a Department can be configured so that a specific web page will be automatically displayed in the Call Info pase of a PCS 60 when a call is made to and or received for the Department The web page could give you access to sales information when talking to customers for example or display a script to be followed when answering calls This facility can be used to view websites available via the Internet or stored on your company s Intranet or on the telephone system s internal web server to provide you with information to help you deal with calls to
53. even pages giving access to the telephone directories your voicemail messages redial information a web browser window call information and a dial pad for use with an auto attendant Please refer to page 14 for a detailed description of each page Favourites This pane within the PCS 60 displays the four Park icons and will disolay your Speed Dials once configured A Speed Dial will allow you to quickly and easily make a call or transfer a call to a regularly used internal or external number It will also act as a Busy Lamp Field when configured for an internal extension and allow you to pick up a call ringing on that extension Please refer to page 43 for details on how to create a Speed Dial Status Bar The Status Bar will display your name as the currently lo ged in User together with the number of new messages you have received the number of old messages stored in your voicemail box and the number of calls missed and not answered This bar is purely for information that enables you at a quick glance to ascertain the status of your extension and is described further in the relevant sections of this manual Dial Box This text box is available when the Web Directory or Call Info pages are selected within the Call Information Window and will enable you to enter the number or name of the person you wish to call V3 2 0409 4 5 Your PCS 60 PCS 60 User Manual splicecom Quick Settings These list boxes allow you to quic
54. example working from home This feature will allow you to receive and make calls from for example a home telephone or mobile as though you were in the office This means callers recipients will be unaware that you are working from home you will not incur any call charges and you will be able to handle the call as if you were in the office ed transfer calls Your System Administrator can configure this facility for you Once set up you can use the Remote PSIN list box in your Quick Settings pane to turn this feature on or off Firstly you must enter your V3 2 0409 4 53 User Configuration PCS 60 User Manual splicecom Remote PSTN number for example your home telephone number into your Assistant Number field as follows 1 From the Edit menu select Settings 2 Select the Numbers tab 3 Inthe Assistant Number field enter the number required for example your home telephone number 4 Select OK or Save to save the changes Assistant Number 01923674539 Save Sue Close Turn on Remote PSTN From the Remote PSIN list box in your Quick Settin s pane select Assistant DND Divert Calls Divert To Out of Office Remote PSTN Off B None HH None B In the Office E Assistant Turn off Remote PSTN From the Remote PSIN list box in your Quick Settin s pane select None Please refer to your system administrator for further information on the Remote PSTN feature V3 2 0409 4 54 User Configuration PCS 60 User
55. f indicates that the extension is currently busy and the blue icon f indicates that this extension has Do Not Disturb set Make a call to a User 1 Inthe Dial Box enter the name or extension number of the User to be dialled 2 As you starting typing the list of the records matching the text you have entered will be displayed If you wish you can continue to enter the name number until the entry you require appears at the top of the list 3 If the record you require is displayed at the top of the Directory list press Enter and the call will be made Of Double click the entry required Call Status will display the name and number of the User being dialled Name Number For Time Martin Able 2007 Carol Farmer 00 01 15 V3 2 0409 4 19 Users Directory PCS 60 User Manual splicecom Transfer a call to a User 1 Place the call on hold by selecting the Hold icon IH 2 Inthe Dial Box enter the name or number of the User to be dialled 3 As you Startins typing the list of the records matching the text you have entered will be displayed If you wish you can continue to enter the name number until the entry you require appears at the top of the list 4 f the record you require is displayed at the top of the Directory list press Enter and the call will be made Or Double click the entry required Name Number For Time A Jonathon Barber 02085631285 Carol Farmer 00 01 34 Martin Able 2007 Carol Farmer 00 00 22 5 Wait
56. fisuration Preferences dialogue box in the usual manner V3 2 0409 4 46 User Configuration PCS 60 User Manual splicecom From the Call Information window select the Directory pase Ensure the option required e Users Departments Contacts or Company is ticked In the Dial Box start to enter the name or number of the record required The records matching the text entered will be displayed Drag the entry required into the Favourites pane A Speed Dial to the number in the Telephone Number field will be created using the name as it appears in the Name field OH U BR wW N The Speed Dial created in this manner can be edited by selecting the Speed Dial tab from your User Configuration Preferences dialogue box Please refer to the Amend a Speed Dial section below for further details Assigning a short code to a speed dial For numbers that you dial regularly you may prefer to assign a short code to a Speed Dial so for example you could dial just 33 to rino 01639253492 Please note that the short code you use must not be the same as a short code you are already using for other system functionality please refer to your System Administrator for further assistance 1 From the Edit menu select Settings 2 Select the Speed Dials tab On an Apple Mac PC 3 Select the Add button 4 A new entry will be displayed in the Speed Dials list 5 Click in the Description field enter any text aloha numeric characters o
57. ges page and select the Greeting icon gt OT from the Voicemail menu select Greeting Your existing Sreeting will be played When requested record your new Greeting and press when you have finished Your new greeting will be played back to you Select the Hang Up icon to save the new Greeting and finish i A Ww N Record a permanent greeting 1 Select the Messages page and select the PermGreeting icon V OT from the Voicemail menu select PremGreeting Your existing Sreeting will be played When requested record your new Greeting and press when you have finished Your new greeting will be played back to you Select the Hang Up icon to save the new Greeting and finish i A Ww N You can also record a further four greetings used when you have set an Out of Office message as described from page 38 Your callers will be played the In Meeting greeting the At Lunch greeting the On Holiday greeting or the Off Site greeting depending on the Out of Office message selected V3 2 0409 4 57 Voicemail PCS 60 User Manual splicecon By default this will be your Permanent Greeting However if you wish to record a specific greeting for each Out of Office message please refer to your System Administrator for further details Using an Assistant telephone number You may wish to give your callers the option to be transferred to a colleague such as your assistant or another member of your team or to your mobile rat
58. h to hear the intermittent beep when a second call is received and may wish to be informed visually on the PCS 60 only This tone can be turned off as follows 1 From the Edit menu select Settings 2 Select the General tab V3 2 0409 4 34 User Configuration PCS 60 User Manual splicecon 3 From the Call Waiting list box select No Tone 4 Select OK or Save When the No Tone option is turned on and a second call is received the Call Waitin message will appear on the screen the call will be displayed in Call Status and the Switch icon will become available Handle the call as described above Turn off the Intermittent Beep in the handset only Partner mode only If you are using the PCS 60 as a partner to your telephone and you wish to use Call Waitin you may not want to hear the intermittent beep in your handset when a second call is received but may still wish to hear the beep via the PCS 60 This feature can be set as follows From the Edit menu select Settings 2 Select the General tab 3 From the Call Waiting list box select Phone Tools 4 Select OK or Save Please note your PC must have a sound card and speakers in order for you to hear the intermittent beep Turn off Call Waiting From the Edit menu select Settings 2 Select the General tab 3 From the Call Waiting list box select None 4 Select OK or Save Call Forwarding The Call Forwarding facility enables you to forward calls to a colleague or to
59. he User s extension has been forwarded to and the d type of forwarding set Fnrwarding 2017 This Speed Dial Detail information will also be displayed above the Dial box when a User or Department is selected within the Directory Web Directory Messages Last Numbers Callinfo Tones Voicemail Name Company Description TelephoneNumber Mobile Nur Ruby Worthing Salisbury Accounting 01283830058 Sales 8001 Salisbury Accounting Accountants 01283830000 Sarah Miles Account Manager 2008 Sue Markes Jonston Recruiting 01923387305 0789013 Support 8002 D 4 Personal Forwarding 2017 V Users V Departments V Contacts TI Speed Dials Company Qs Speed Dial Extra The Speed Dial Extra option in the Preferences dialog box will enable disable the additional Busy Lamp Field window This feature is useful when multiple soeed dials are required and there is insufficient room in the Favourites pane V3 2 0409 4 67 o m Dn Call To Mormans Direc Marcus Beal 2001 Reception Sales Mew Messages 1 Sarah Personal 1 Suppart Forwarding 2017 2s PCS 60 Configuration PCS 60 User Manual splicecom User Administration You can be given the ability to amend a User s DND and forwarding options via a Speed Dial You will require an Administrator User name and password please refer to your System Administrator for these details 1 From the PCS60 or File menu select Preferences Speed Dia
60. her than leave a message The Assistant telephone number feature can be configured as follows From the Edit menu select Settings 2 Select the Numbers tab 3 Inthe Assistant Number field enter the number which callers are to be transferred to 4 Select OK or Save to save the changes Assistant Number 01923674539 Once this feature has been configured your caller can press 0 while listening to your greeting and be transferred to your Assistant telephone number You will need to re record your Sreeting to inform your callers that facility is available Please note e f the Assistant field is Grey then you are unable to edit this field Please refer to your System Administrator for further details e he Assistant number is also used with the Call Forwarding feature Please refer to pase 35 for further details e The Assistant number is also used with the Remote PSTN feature Please refer to the Remote PSTN section from page 53 for further information Ring back a caller After receiving a message from a caller you may wish to rin them back The number that was received with the original call will be shown within the Number column and the Choose icon will enable you to speed dial this number Select the Messages icon Yast or select the Messages page from the Call Information window Select the message required Select the Choose icon 7 The Choose Number or Select Number dialog box will appear The number receive
61. hone number 58 delete a message 56 departments 61 divert incoming call to voicemail 55 forward a message to a colleague 59 forward a message to a collea ue s email 59 forward a message to multiple colleagues 59 leave a message 59 listen to a message 55 message handling 56 receive a message 55 record a call 60 record a daily Sreeting 57 record a greeting 57 record a memo 60 record a permanent greeting 57 ring back a caller 58 Save a message 56 status bar 57 transfer a call to voicemail 60 voicemail page 18 web pages 1 14 18 wrap up time 22 Index PCS 60 User Manual splicecon SpliceCom Limited The Hall Business Centre Berry Lane Chorleywood Hertfordshire WD3 5EX Tel 01923 287700 Fax 01923 287722 Email info splicecom com Website www splicecom com
62. if this call is transferred and will display the route history of the call No Notes Martin Able 07 54 11 11 2008 If you have started to make a call have changed your mind and wish to stop the call either replace your handset or select the Hans Up icon Please note that if your PCS 60 is partnering a telephone handset the telephone conversation will proceed via your handset Your telephone will ring if a call is made and the handset has not been lifted If you dial a number via your handset the call will appear in Call Status once a connection has been made Entering additional digits You may be required to enter further digits once a call has been made for example when presented with an auto attendant this can be done as follows 1 Select the Tones page from the Call Information Window OT from the Call menu select Send Tones 2 Select the number s required either by clicking on the numbers with your mouse or enter the numbers on your keyboard 3 Each number will flash as you enter it V3 2 0409 4 7 Basic Call Handling PCS 60 User Manual c Splicecom D Answer a Call When you receive a call your PCS 60 will ring and the caller s details will be Margaret Smith displayed via floating text on your PC screen if enabled together with the name ina of the called User or Department To enable or disable this feature please refer 2003 to page 63 for Carol Farmer Call Status will display the caller s na
63. is allows an alternative way to handle calls quickly and efficiently for those who prefer to drive their telephone through their desktop or laptop computer in addition to providing a cost effective method of converging voice with the company intranet and web enabled applications V3 2 0409 4 3 Introduction PCS 60 User Manual c Splicecom gt gt Your PCS 60 Menu Bar Call Control Toolbar Call Status Call Information Window A Actions Edit View Call Voicemail Browser Wifidow Help gt 4 GC Wed 18 35 Q gt EEE am j b Wa Number Directory Messages t Numbers Callinfo Tones Voicemail Good evening Carol x2017 23 Spliceco Divert Calls Divert To Out of Office Off HH None In the Office HH Carol New 0 Old 0 Missed 0 P Favourites Status Bar Dial Box Quick Settings Menu Bar The Menu Bar gives you access to all the features and settings available with your PCS 60 Click on the menu you require and a list of the selectable options is displayed Click on the option required Alternatively hover over another menu and the relevant list will be displayed this can be repeated until the option you require is selected If you do not wish to select an option from a menu click on the menu name and it will disappear The Menu Bar can also be accessed via your keyboard On a Windows PC press the Alt the underlined letter in the menu name To make a choice from the
64. isplay the name of the original caller The name of the User who transferred the call will be displayed in the Call History pane of the Call Info pase together with your name as the next recipient of the call Carol Farmer 08 35 11 11 2008 April Day 08 35 11 11 2008 Unannounced Transfer Blind Transfer 1 Place the call on hold by selecting the Hold icon M 2 Inthe Dial Box enter the number to be dialled internal or external number 3 Press Enter 4 Once the ringing tone is heard select the Transfer icon eS Or press Enter You will no longer have control of the call V3 2 0409 4 10 Basic Call Handling PCS 60 User Manual splicecom Receiving an unannounced transfer If you are the recipient of an unannounced transfer answer the call in the normal way Call Status will display the name of the original caller The name of the User who transferred the call will be displayed in the Call History pane of the Call Info page together with your name as the next recipient of the call Carol Farmer 08 39 11 11 2008 Martin Able 08 39 11 11 2008 Add a note to a call During a call you may wish to make notes about the call for example the caller s name the details of his enquiry etc This information not only acts as a reminder for you but will also be passed to another User of a PCS when the call is transferred 1 During a call click on the Add Note icon amp OT from the Call menu select Add Note 2 Enter any text
65. ived from this number the text entered in the Description field of the Speed Dial will be displayed in Call Status in preference to the name used in the corresponding Contact or User directory entry V3 2 0409 4 43 User Configuration PCS 60 User Manual Splicecom D c Favourites pane Your Speed Dials will be displayed in the Favourites pane and can be used to quickly and easily make calls transfer calls and pick up calls Carol Farmer New 2 Old 10 Missed 4 A speed dial displayed for an internal extension will act as a Busy Lamp field An internal speed dial displayed with a green icon indicates that your colleague s extension is free An internal Speed Dial displayed with a red icon indicates that your colleague is currently on a call An internal Speed Dial flashing between a yellow and red icon indicates that either the User s extension is currently ringing or there are calls queuing for that Department The number of calls waiting to be answered will be displayed You can pick up a call ringing for this extension or Department by clicking once on the speed dial Make a call using a Speed Dial I Click once on the Speed Dial required and a call to this number will be made automatically Transfer a call using a Speed Dial 1 yA 3 4 Click once on the Speed Dial required The first call will be placed on hold and a call will be made to the speed dial number Wait for the call to
66. junction with the Auto Minimise or Minimize to System Tray feature and when the PCS 60 is used in partner mode If enabled the application will pop up once the call has been answered by the handset Auto Minimise or Minimize to System Tray Enables or disables the ability to minimise the PCS 60 to the Dock or System Tray by selecting the Close icon either in the top left hand corner on the Apple Mac version or at the top right hand corner on the Microsoft Windows version When a call is received the application will automatically pop up then automatically minimise at the end of a call To manually pop up the PCS 60 window click on the icon in the Dock or System Iray When this feature is enabled use the PCS60 or File menu then Quit or Exit to close the application or right click on the icon in the Dock or System Iray and select Quit or Exit if required Speed Dial Width reduces or increases the width of the Park and Speed Dial icons displayed in the Favourites pane Speed Dial Height reduces or increases the height of the Park and Speed Dial icons displayed in the Favourites pane Speed Dial Detail Enables or disables the ability to view additional information within a Speed Dial This option is used with the Operator Console Mode feature please refer to pase 66 for further details Speed Dial Extra Enables or disables the use of the additional Busy Lamp Field window This option is used with the Operator Console Mode feature please ref
67. ke cate eds 32 User ComfiGuration ccccscsccscesssccecscccccecscccrecssrccecssccceecsccccrscscnececescecesesccserecscceesscscesesseseneeseosereess 33 Call Yatin e RR RRRRRRERRPRERCRRRIH 33 8 OP VA WN Ia ai 35 Out of Office MESSAGE SNNT 38 DO Not DiSturD REM 39 Personal INIT TO SU RR ORRRRRORE eEEE T 42 Speed Dala N EE 43 Fs Saw ee 50 Wenneliel m 53 Onne i eee em eee een er ee er ee 55 ses aa AA NR ee e See et oe ere eee ee ree 55 TALS gee Si a SNR PT re a ee ee 55 Message HI ene a ee Pe a eee eee 56 Delete a message 2c ee cececcccccececccecscccececsccccessecceesececesscecesevssseseesscesessseessesssececsseesessseesevsseesesseesesteeseestteeee 56 DN ek WM Se RN cate E ERR 56 SS AA aaa 57 FS NI MIMS AA AA Aa ua E 57 Using an Assistant telephone number wwwwwwwwmmamwmmmwwwmima www mwm 58 RIRO DAC A A e R 58 FONA AE O NR E eT Oe 59 Leave a message for a Coll doUBi esteso puto dp dint tede t iuta Sero one odes ot ted bite seta mimi 59 Transfer a call to a colleague s voicemail sse eterne net neer sereni nis 60 KA ies zl RR RR RR AA EA ia E 60 ROA AA a E E AE 60 Voicemail for DepartMents RERO NIORT K D eden ee DEEE EEEE eee 61 FOC OM in AA e 63 gs MIS 4 874 Key iR ORO TRY E Te ee ee een e
68. kly turn on off regularly used configuration settings such as Do Not Disturb and forwarding Each option is described in more detail in the relevant section of this manual The Quick Settings pane can be turned on or off by selecting Show Quick Settings from the View menu Please note if your Quick Settings pane is not displayed you have been given restricted access to your configuration options Please refer to your System Administrator for further information V3 2 0409 4 6 Your PCS 60 PCS 60 User Manual splicecon Basic Call Handling Make a Call 1 Inthe Dial Box enter the number to be dialled internal or external number The Dial Box is available when the Web Directory or Call Info pases are displayed 2 Press Enter and the call will be made Call Status will display the name of the person you have called if known by the system the number you have dialled your name and lensth of time of the call Name Number For Time Gs Martin Able 2007 Carol Farmer 00 01 15 The unanswered call icon will be displayed until the call is answered when it will be replaced by the answered call icon SF The Call Info page will also be displayed Any notes that have been previously entered against this number if known by the system will be shown in the Call Notes pane The Call History pane gives the name of the person you are calling if known by the system and the time and date of the call This information will be used
69. l Width 2 Inthe Administrator User field enter the MAU adi UE ES Administrator name you have been given naam 3 In the Administrator Password field enter the password you have been given Administrator User PBrown 4 On the Apple Mac version close the dialog box and Administrator Password seeeeeee on the Microsoft Windows version select OK Speed Dial Extra 5 Right click or CTRL click on a speed dial configured for a User and you will be able to set n their forwarding number change their forwarding 77 option and turn Do Not Disturb on or off 4 Splicecom Set forwarding number ees n Change forwarding P Do Not Disturb p Set Do Not Disturb Off kj 7 v Set Do Not Disturb On Set up Information The version of PCS 60 software being used on an Apple Mac PC can be viewed by selecting the PCS60 menu and then the About PCS 60 option b BOO L PCS60 Version 3 2 77 On the Microsoft Windows version the following information can be viewed by selecting About PCS 60 from the Help menu e Software version About PCS60 e P address of the PC running PCS 60 Spliceconf e User currently logged in ET e Extension number of the User PCS A Station e P address of the Call Server to which the PCS 60 is connected oa PCS 60 3 2 8 on 192 168 0 250 e P address of the Call Server providing the User s voicemail EA se rvi Ce User Carol Farmer Extension 2017 Server 192 168 0 1 Home
70. me if recognised by the system the caller s number and who the call is for This will either be your name the name of the colleague who has forwarded their calls to you or a Department name All this information enables you to answer the call in the required manner Name Number For Time f Margaret Smith 2003 Carol Farmer 00 00 16 1 To answer the call select the Answer icon or Click on the entry within Call Status or Press Enter or From the Call menu select Answer or Lift your handset partner mode only The Call Info page will be displayed once the call is answered Any notes that have been previously entered against this caller if known by the system will be shown in the Call Notes pane The Call History pane dives your name and the time and date of the call This information will be used if this call is transferred and will display the route history of the call No Notes Carol Farmer 08 05 11 11 2008 Please note that if your PCS 60 is partnering a telephone handset the telephone conversation will proceed via your handset If you answer a call via your PCS 60 your handset will continue to ring until the handset has been lifted Reject a call 1 Ifyou do not wish to answer the call a select the Hang Up icon or b from the Call menu select Hang Up or C press Esc 2 he call will be passed to your Forward on Busy number if set or passed to voicemail if enabled or cancelled V3 2 0409 4 0 Basi
71. menu press the first letter of the option required Once a menu has been selected via the Alt key the right and left arrow keys on your keyboard can be used to display an alternative menu On an Apple Mac PC the Menu Bar can be accessed by pressing Control F2 or Fn Control F2 and then using the left and right arrow keys To make a choice from the menu use the Up and Down arrow keys to make the selection and then press Return V3 2 0409 4 4 Your PCS 60 PCS 60 User Manual splicecom Call Control Toolbar This is a context sensitive toolbar displaying icons relevant to the pase selected within the Call Information Window For example when the Call Info page is displayed the Call Control Toolbar gives you icons to allow you to create a conference add a note record the call and so on Each icon is described in detail within the relevant section of this manual The Call Control Toolbar can be hidden or displayed by selecting Show Toolbar from the View menu Call Status This area displays the details of your current call diving the name if known and number of the incoming caller or of the number you have called Where you have received a call this area will display whether the call was made to your extension or DDI number or to a Department or to a colleague who has forwarded their calls to you allowing you to deal with the call in the required manner Call Information Window This window enables you to select from a choice of s
72. miser telephone system and as such you have a User account on the system Your User name will be used to identify you as you make receive and transfer calls Each of your colleagues will also have a User account and will be identified in the same way by their User name A list of the Users of your maximiser system can be viewed via the Directory page as explained from page 14 Your User Name will appear at the bottom left hand side of your PCS 60 in the Status Bar Carol Farmer New 0 Old 0 Missed 0 Feature Highlights Web enabled The PCS 60 can display web pages available on the Internet your company s intranet and locally on the telephone system This allows you to have access to the information you require in order to handle your calls efficiently Access to the System Database Your PCS 60 gives you access to a database of information stored on your maximiser system that provides directories of telephone numbers to help you to quickly and easily make and transfer calls Making Notes during a call During the process of a call you can attach a note that will help you to remember the caller s name and details or the nature of the call This text will then follow the call when it is transferred to help the recipient deal with the call proficiently If the call is received from or made to a number stored on the central database a note can be saved for future use and referred to at a later date V3 2 0409 4 1 Introduction PCS
73. n t use the Park facility and you wish to have more room for your Favourites Create a Park icon 1 From the Edit menu select Settings 2 Select the Speed Dials tab On an Apple Mac PC eoo 3 Select the Add button DS uo ill o Answer HangUp Transfer Hold Login 4 A new entry will be displayed in the Speed Dials list 5 Click in the Description field and enter any text alpha numeric characters only that will identify this Park Slot To follow the Park Accounts same naming convention you may prefer to enter eS Park 5 i 2 2 Park 8 Park 99 etc Press your Tab key twice to move to the Telephone Number field Enter s otfollowed by the park slot number to be accessed ed slot5 slot8 slot99 etc Press Enter Select Save to finish Accounts April Brian M E On a Microsoft Windows PC 3 Inthe Description field enter any text alpha numeric characters only that will identify this Park Slot To follow the same naming convention you may prefer to enter eg Park 5 Park 8 Park 99 etc 4 Inthe Telephone Number field enter s offollowed by the park slot number to be accessed eg slot5 slot8 slot99 etc 5 Select Add the entry will be displayed in the Speed Dial list 6 Select OK to finish When you create a new Park icon the original icons to park slots 1 4 will be removed from your Favourites pane so that only the Park icons you require are displayed However if you also req
74. nly that will identify this Speed Dial 6 Press your Tab key to move to the Short Code field Enter the short code required ed 33 0 Press your Tab key to move to the Telephone Number field 9 Enter the number to be dialled internal or external number 10 Press Enter 11 Select Save to finish Reception 8000 Sales 8001 Rebecca Woods 2018 Brian 01639254492 r Add Remove jJ i On a Microsoft Windows PC 3 Inthe Description field enter any text alpha numeric characters only that will identify this Speed Dial 4 In the Short Code field enter the code to be used to speed dial the number 5 Inthe Telephone Number field enter the number to be dialled internal or external number 6 Select Add the entry will be displayed in the Speed Dial list 7 Select OK to finish V3 2 0409 4 47 User Configuration PCS 60 User Manual c Splicecom D Description Telephone Num Accounts 8004 Brian 33 01639253492 Llc ama m n Dmx 99 Fans Park icons By default all Users of a PCS 60 PCS 50 PCS 570 560 PCS 410 400 or PCS 100 within your company will have icons buttons to access park slots 1 4 However you can choose to e create icons to access any park slots number required This would be useful if you wish to have an icon to a park slot that is only Soins to be used by the colleagues in your department or group for example or e you can remove all the Park icons This would be useful if for example you do
75. nt 1 From the Message page double click on the message to be forwarded 2 Click on the Forward Message icon 3 In the Forward Voicemail dialog box the Email column will display the Users that have voicemail email configured and the accounts that the message will be sent to Select the User to receive the message 5 Select Send to Email Forward a message to multiple Users On a Microsoft Windows PC within the Forward Voicemail dialog box use either the Shift or Ctrl key to select multiple Users On a Apple Mac PC within the Forward Voicemail dialog box use either the Shift or Cmd key to select multiple Users Leave a message for a colleague You will automatically transfer to your colleague s voicemail if they are busy or do not answer their phone However you can pre empt this and transfer directly to their voicemail 1 Make a call to your colleague 2 Click on the Send to Voicemail icon or from the Call menu select Send to Voicemail 3 Leave a message when requested V3 2 0409 4 50 Voicemail PCS 60 User Manual splicecon Leave a message for a colleague without dialling the number first From the Directory page select the User required 2 Click on the Choose icon 7 3 Select the Voicemail button 4 Leave a message when requested Transfer a call to a colleague s voicemail 1 Place the call on hold by selecting the Hold icon H Inthe Dial Box enter the extension number or name of the User required 3
76. number that will vary eg an entry of 01256387 will match a call from 01256387385 01256387370 01256387291 etc Please note e Contacts containing a complete match to the incoming number will take priority over an ambiguous number e You will only be able to add or amend a Contact if given the required permission Please refer to your system administrator for further information 1 Create a new Contact or open the Contact Details for the Contact to be amended 2 Inthe Ambiguous field enter the number required using a where a digit will be variable 3 Select OK or Save to save the changes V3 2 0409 4 32 Account Our Ref Web BOO Contact Deta Description First N Telephone Last Mobile Com Home Depart Fax S Sparel Spare2 Cc Ambiguous Postal t Coi Dire Web Action No Action Hd Delete Contacts PCS 60 User Manual splicecom User Configuration The maximiser system Gives you the ability to configure features such as call waiting forwarding do not disturb speed dials and ring tunes on your extension The PCS 60 enables you to configure these facilities via an easy to use dialog box or via the Quick Settings bar The User Confisuration Preferences form can be accessed by selectins Settings from the Edit menu e 0 0 User Preferences Numbers DND Forwarding Speed Dials Ring Tunes Call Waiting Out Of Office None HH
77. o a colleague Save the message currently playing until manually deleted Sawe Message gt Replay the message V3 2 0409 4 71 Icons in brief PCS 60 User Manual splicecomS Keyboard Short Cuts Your PCS 60 when idle MSWindow AppeMac AAA HS 0 oo FBorCrN Enter an Account Code EneranAccountCode 0 000 F8 or Ctrl N Open the Login form Open the Preferences form Browsing Web Pages MS Windows Apple Mac a Ctrl C Copy to the clipboard Back one page Making a Call MSWindow AppleMac ff Receiving a Call MS Windows AppleMac Answered call MS Windows Apple Mac MA Create a new Contact entering the caller s number in the Telephone field End the call Esc Ec jEndthecal S O F10 or Ctrl O Enter an Account Code Ctrl R Toggle record the call on off Ctrl T Go to the Tones page V3 2 0409 4 74 Keyboard Short Cuts PCS 60 User Manual splicecomS Ctrl W Wrap up call Ctrl Shift H ShifttCmd H Put the call on hold Ctrl ShiftN Shift Cmd N Multiple Calls MS Windows Apple Mac ee ud Ctrl S Switch togsle between the two connected calls Ctrl Shift C Shift Cmd C Create a Conference with the two connected calls Ctrl Shift T or Enter Shift Cmd T or Enter Transfer a call Directory MSWindows AppleMac AAA Copy text to the clipboard Ctrl Shift Z Shift Cmd Z Redo Return to the Web page Choose Number Select N
78. o enter the name number until the entry you require appears at the top of the list 4 f the record you require is displayed at the top of the Directory list press Enter and the call will be made Of Double click the entry required Name Number For Time Martin Able 2007 Carol Farmer 00 01 49 f Able Engineering 01722283286 Carol Farmer 00 00 22 5 Wait for the call to be answered and announce the caller 6 To transfer the original call select the Transfer icon 29 You will no longer have control of the call For further information on transferring a call please refer to page 9 Add a note to a Contact during a Call During a call you may wish to make notes about the call for example the caller s name the details of his enquiry etc This information not only acts as a reminder for you but will also be passed to another User of a PCS when the call is transferred If the call has been made to or received from a Contact these notes can be stored permanently on the database for future reference 1 During a call click on the Add Note icon 2 e Note or Latest sales brochure requested by Sarah Green from the Call menu select Add Note 2 Enter any text in the Note box 3 Select Add to Contact Add to Call Add to Contact Cancel V3 2 0409 4 2 Contacts PCS 60 User Manual splicecom 4 The text together with your name as the originator of the note and the date and time will appear in the Call Notes pane of th
79. o finish Telephone Number CallerID 2016 Ring Tune 4 Differentiate a Department call from a call to your extension If you are receiving Department calls you may wish to distinguish between a personal call and a Department call by using a different rin tune 1 From the Edit menu select Settings 2 Select the Ring Tunes tab On an Apple Mac PC 3 Select Add 4 Anew entry will be displayed in the Ring Tunes list 5 From the Type list box select Destination 6 Click within the Telephone Number field or tab to this field 7 Enter the relevant number a If you wish to differentiate calls to your extension from other calls enter your extension number here b If you wish to differentiate calls to a specific Department enter the Department extension number here please refer to your System Administrator if you are unsure which number to use here 8 From the Tune list box select the Tune required 9 Select Save to finish 8 0 0 User Preferences General Numbers DND Forwarding Speed Dials Type Telephone Number Tune Destination 8002 Ring Tune 6 V3 2 0409 4 51 User Configuration PCS 60 User Manual splicecom On a Microsoft Windows PC 3 From the Type list box select Destination 4 Inthe Telephone Number field enter the relevant number a If you wish to differentiate your personal calls from other calls enter your extension number here b If you wish to differentiate calls to a specific Department
80. o log in to a Group 4 On an Apple Mac PC the Login screen will automatically close after a selection has been made On a Microsoft Windows PC choose Close or Cancel to close the dialogue box V3 2 0409 4 25 Departments PCS 60 User Manual splicecom Contacts A database of external Contacts such as customers suppliers etc can be stored on the maximiser system Your system administrator is responsible for the maintenance of this database The purpose of the Contacts database is to match the incoming number of an external call and to display the name of the caller in Call Status if a match is found This database can also be viewed via the Directory page enabling you to make external calls to regular contacts quickly and easily View the Contacts Directory From the Call Information window select the Directory pase 2 Tick the Contacts and Company option 3 Inthe Dial Box start to enter the name or number of the Contact required 4 The Contacts matching the text entered will be displayed Web Directory Messages Last Numbers Calllnfo Tones Voicemail Name Company Description TelephoneNumber Mobile Num Jason Barrow Marcus amp Marcus Solicit 02082832837 07363539 Louise Nicholson Metric Services 01589359210 07890728 Mark Tistut Hornet Dynamics 02085631292 07890357 Metric Services 01589359200 Michael Wyndham Aracia Training 01423764398 07890621 f Users f Departments MI Contacts f Speed Dials M Company
81. o page 19 for further details 3 By voicemail a when accessing your messages from your mobile or home phone please refer to your System Administrator for further details b your callers can be given the option to be transferred to your assistant number rather leave a message please refer to pase 55 for further details 4 By the call forwarding facility please refer to page 35 for further information You can also add two additional numbers Spare 1 and Spare 2 These numbers will also be used to identify you when you make a call into the office from these numbers and by the User Directory for speed dialling Enter your personal numbers 1 From the Edit menu select Settings 2 Select the Numbers tab 3 Inthe Mobile Home and or Assistant fields and or Spare 1 and Spare 2 Number fields enter the relevant numbers 4 Select Save or OK 6 0 0 User Preferences General Numbers DND Forwarding Speed Dials Ring Tunes Telephone Number 2017 Mobile Number 07890283829 Home Number 02084203642 Sparel Number Spare2 Number Assistant Number 2001 Please note that e you can not change your extension number e ifallthe fields are Grey then you are unable to edit these fields Please refer to your System Administrator for further details V3 2 0409 4 42 User Configuration PCS 60 User Manual splicecom Speed Dials Favourites The Speed Dial section of your User Configuration form allows
82. o your Forward on Busy number if configured or to voicemail if enabled Calls will be logged in your Missed Calls list Partner mode only your telephone handset will provide a broken dial tone to remind you that this feature has been enabled When your colleagues view the Users directory via the Directory page a blue icon d beside your name will indicate that your extension has Do Not Disturb set Your colleagues who are using a PCS 50 100 or 410 will also be informed that you have Do Not Disturb set via the Users directory Turn off Do Not Disturb From the Edit menu select Settings 2 Select the General tab 3 Deselect the Do Not Disturb tick box 4 Select OK or Save Quick Settings Do Not Disturb can be turned on and off via the Quick Settings bar 1 From the DND list box select Off or On Off Divert Calls Divert To Out of Office Y On None 4 None HH In the Office KH Do Not Disturb Exception Number You may wish to turn on Do Not Disturb but still receive a call from a colleague or an external number The relevant number can be set as a Do Not Disturb exception as follows V3 2 0409 4 40 User Configuration PCS 60 User Manual C Splicecom D Entering a DND Exception Number 1 From the Edit menu select Settings On an Apple Mac PC yA ud EE ac Select the DND page Click on the Add button a new entry will be added to the DND Exceptions list Select the new entry Enter the inte
83. ontact or Company to be dialled As you starting typing the list of the records matching the text you have entered will be displayed If you wish you can continue to enter the name number until the entry you require appears at the top of the list If the record you require is displayed at the top of the Directory list press Enter and the call will be made Of Double click the entry required and the call will be made Transfer a call via the Directory page Place the call on hold by selecting the Hold icon M 2 Inthe Dial Box enter the name or number of the User or Department or Contact or Company to be dialled 3 As you Startins typing the list of the records matching the text you have entered will be displayed If you wish you can continue to enter the name number until the entry you require appears at the top of the list 4 f the record you require is displayed at the top of the Directory list press Enter and the call will be made Or Double click the entry required and the call will be made Wait for the call to be answered and announce the caller To transfer the original call select the Transfer icon 29 You will no longer have control of the Call PCS 60 User Manual splicecom For further information on transferring a call please refer to page 9 Messages All incoming internal and external calls received by your extension will be logged and can be viewed via the Messages page The Messages page can also be
84. or further information Make a call to a Department You may wish to ring a Department in order to talk to any available member of for example the Personnel department rather than ringing one specific member of that department only to find they are not available and then having to ring another extension etc Please note that the Department option must be ticked within the Directory page if you wish to enter the Department name when making a call l 73 In the Dial Box enter the name or the extension number of the Department to be dialled As you Startins typing the list of the records matching the text you have entered will be displayed If you wish you can continue to enter the name number until the entry you require appears at the top of the list If the record you require is displayed at the top of the Directory list press Enter and the call will be made Of Double click the entry required Web Directory Messages Last Numbers Callinfo Tones Voicemail Name Company Description TelephoneNumber Mobile Num Sales 8001 Stock Room 8009 Support 8002 qQ 23 4 f Users M Departments f Contacts f Speed Dials f Company Transfer a call to a Department Place the call on hold by selecting the Hold icon M 2 Inthe Dial Box enter the name or extension number of the Department to be dialled 3 As you Startins typing the list of the records matching the text you have ent
85. or the internal number selected or view the Contact details stored for the external number selected if recognised by the system For V3 2 0409 4 17 Call Information Window PCS 60 User Manual splicecom further information on the Users directory please refer to page 19 and on the Contacts directory please refer to page 26 Call Info Web Page Your User account can be configured so that a specific web page can be displayed in the Call Info page when you make a call and or receive a call The web page could give you access to sales information when talking to customers for example or access to company information when in a conversation with members of staff You can use this facility to view websites available via the Internet or stored on your company s Intranet or on the telephone system s internal web server to provide you with information to help you with your job function If you make an internal call to a user of a PCS 60 50 or 410 this web page may also be displayed on their PCS In the same way that if a User configured with a web page rings you the web page may also be displayed in your Call Info page Please refer to your System Administrator for further information Call History The Call History pane will display a list of the internal Users that have handled a call So that when a call is transferred among several users each User will be able to view who has previously dealt with the caller Carol Farmer
86. ou can pick up the call wherever you are C All all calls to your extension direct line number and any Department calls will be forwarded d Dual All All calls to your extension direct line number and any Department calls will be forwarded however your extension will also ring This will ensure that you can pick up the call wherever you are 4 In the Follow Me Number field enter the internal or external number to which calls are to be forwarded 5 Select OK or Save e 0 0 User Preferences Numbers DND Forwarding Speed Dials Ring Tunes Call Waiting Out Of Office None E In the Office HI Follow Me Personal HH f Do Not Disturb 07890247898 Please note When you have Dual Personal or Dual All set you can set a different ring tune to play on your PCS to remind yourself that this feature has been set Please refer to page 50 for further details Turn off Follow Me 1 From the Edit menu select Settings 2 Select the General tab 3 From the Follow Me list box select None 4 Select OK or Save You do not need to remove the Follow Number as you may wish to use this number again Quick Settings Once a Follow Me number has been entered the Follow Me facility can be turned on and off via the Quick Settings bar 1 From the Divert Calls list box select either Personal Dual Personal All Dual All or None V3 2 0409 4 36 User Configuration PCS 60 User Manual lt Splicecom DND
87. partments directory 23 users directory 19 do not disturb 39 exception number 40 end a call 9 external ring tune 50 favourite Sroups 45 favourites 2 5 43 floating text 8 preferences 64 receiving a department call 22 follow me 35 forward on busy 37 forward on no answer 38 forwarding calls 35 broken dial tone 35 grouping speed dials 45 Groups 22 log in or out of a Group 24 hang up a call 9 hold 9 home number 42 home page 14 hot desking 2 63 icons in brief 69 internal ring tune 50 ip address 64 68 Index PCS 60 User Manual splicecom io soft phone 1 keyboard short cuts 72 last numbers page 17 log in out hot desking 63 log in or out of a Group 24 log in or out of PCS 60 63 make a call 7 to a contact 26 to a department 23 to a user 19 to a user s mobile or home number 21 using a speed dial 44 using the directory 15 menu bar 4 messages page 16 black list callers 17 calls list 16 column width 16 departments 24 missed calls 16 nuisance calls 17 ring back a caller 17 voicemail 55 minimize to system tray 65 missed calls 16 department calls 24 mobile number 42 multiple instances 66 nuisance calls 17 operator console mode 66 speed dial detail 66 speed dial extra 67 user administration 68 out of office message 38 Greeting 58 park a call 2 12 create park icons 48 Park Timeout 12 pick up a parked call 12 remove park icons 49 speed dial park label
88. phone Number Accounts 8004 April 2005 Dentist 01923496211 Directors 01923387305 2006 07890873283 02075672387 2012 2007 Normans Direct 02082832837 Personal Add Remove Saven Close V3 2 0409 4 45 eo00 S ll Oy Login Answer Hang Up Transfer Hold Di Park 1 Park 2 Park 3 Park 4 Accounts Directors Marcus OO Marsha Martin Normans Personal Sales Personnel Sow 0 A Answer Hang Up Transfer Hold Login Dir Dentist Home De Rachel Back Jon Mobil Jon Work User Configuration PCS 60 User Manual splicecon Prioritising Speed Dials All Speed Dials and Favourite Groups will be displayed in alphabetical order However if you wish to display your speed dials in a different sequence a display order number can be assi ned using the followin methods If you wish to specify where a Speed Dial will be displayed in your Favourites pane in the Short Code field enter PRI order number ed PRI 1 If you wish to specify where a Favourite Group will be displayed in your Favourites pane in the Short Code field add a comma and then the order number required e GH 1 6 If you wish to specify where a Speed Dial assigned to a Favourite Group will be displayed within that Group in the Short Code field add a comma and then the order number required es G 2 1 e User
89. r E S 6 Basic CNN wwa 7 E EE AA epee acs eat AA KA WE WAA A us son NRNERRCRRRRRRRMPC w AA 8 FEM eS ates sees EERRRE 9 Redial a NUMDEL oe e ee eecccceeeeecccceceesesccceceeseecccececsescecececseeceeeeecsaecececsenseceeeeettaceceesettsececeeetiseeeeestaseceesettseecersettaeees 9 Place a calon NW 9 a a e A E 9 Adda NOE Vs T are aca EAE EE RA A RASNO 11 ESTE E E EEE 12 Sensis19218 AA EAE 13 Call Information WINKOW cccccccsccccceseecccceceeeccccceeeecncccceeesesaccceceestaccceeesesaccceeseeetacecesteeseceseettteceeeeeeaes 14 is MMMNMMUKMuu A mA e GO T cucoux 14 Bises 14 Mi eio 9 orc E N nn eT 16 BEES INTER AA AA 17 SN Ure RNENERRRNCNRRKEE o 18 l0 P MEYA 18 NOC WW T 18 ois ES P dis 1018 ee AA AA WA AA AA 19 View the Users DIRGCIONY Uwa 19 M aal TU E R 19 een Er Lar aE s NNNM E E E E E EEA 20 vewa Users Detd MORTE E E sependseaseteanesaeamemesteeas taeda 20 Make a call to a User s mobile or home number 0 eeeeeceecceeeeeeccccececeetseceeceesecceceesecstseceeseesttseeeeenttseeesen 21 PS ES fe E 22 Working as a member of a DEPartMe Nh cece cece ceeeeccceeccceeesceceessec
90. r Manual splicecom PCS 60 Configuration Hot Desking Log In If you are a hot desking User in other words a User who has been Given the ability to log in to any phone on the system because for example you need to move around the building or you are rarely in the office and do not need a permanent telephone you can log in via a PCS 60 The benefit of logging in as yourself rather than using someone else s phone is that all your User settin s follow you This means that when you make a call the recipient will know the call is from you you will have access to your User configuration and can set features such as DND Follow Me etc all your Speed Dials will be accessible to you you will be informed when you receive a new voicemail message and you will be able to easily listen to these messages You will need to know your extension number and Login Access Code please refer to your System Administrator for these details Log On 1 Select the Login icon BOO Login or From the Actions menu select Login 2 In the Extension Number field enter your Access Code extension number eg 2005 3 Inthe Access Code field enter your Login Access P ciii Code eg 1234 Hagen 4 Select the Login button Wait for the PCS 60 to communicate with the telephone system 6 When the log in is complete the Status Bar will indicate who is currently logged in Extension Number 2005 C1 April Day New 1 Old 1 Missed 0 Log off
91. rd a page Forward a Stop the search Stop Refresh the page Incoming Call Jt Answer the incoming call Please refer to the Answer a Call section from page 8 for further Answer details 7s Reject the incoming call The call will be passed to your Forward on Busy number if set or HangUp to voicemail if enabled or cancelled Please refer to the Answer a Call section from page V3 2 0409 4 8 for further details 69 Icons in brief PCS 60 User Manual splicecom Answered Call Call Info page ur End the call Please refer to the End a Call section from page 9 for further details Hang Up EB Put the call on hold Please refer to the Place a Call on Hold section from page 9 for mw further details Add a note to the call which will be displayed in the Notes pane of the Call Info page Add Note Please refer to the Add a note to a call section from page 11 for further details Ex Record the current call Please refer to the Record a Call section from page 60 for further Record details Create anew Contact entry on the centralised database The Caller s telephone number as Add Contact displayed in Call Status will be entered in the Telephone number field Please refer to the Contacts section from page 26 for further details 222 Display the Tones page to enable you to enter additional digits when presented with an kemad auto attendant Please refer to the Entering Ad
92. rnal or external number required Press Enter Select Save e 90 User Preferences General Numbers DND Forwarding Speed Dials Ring Tunes DND Exceptions 01923768239 2012 Add Remove On a Microsoft Windows PC 2 Di 4 5 Select the DND Exceptions tab In the DND Exception Number field at the bottom enter the internal or external number required Select Add the number will be displayed in the DND Exceptions list Select OK User Configuration E E X General Numbers DND Exceptions Forwarding Speed Dials Ring Tunes 01923478326 2012 Once a DND Exception number has been entered whenever you turn on Do Not Disturb you will still receive calls from this number These numbers can stay in the list as long as required to be used each time you turn on Do Not Disturb Removing a DND Exception Number 1 From the Edit menu select Settings 2 Select the number to be deleted 3 Select the Remove or Del button 4 Select Save or OK V3 2 0409 4 41 User Configuration PCS 60 User Manual splicecom Personal Numbers Your home and mobile numbers can be entered on the central database together with the internal or external number that you wish to use as your Assistant number These numbers are used 1 To identify you when you make a call from your home or mobile telephones Your name and details will appear in Call Status 2 By the Users Directory for speed dialling please refer t
93. s called your Home Page and is specified by your System Administrator This can be a web page displayin your company logo for example and give access to further web pages and databases stored on your company s intranet Your Home Page can also display websites available on the internet if a connection is available that might assist you with your job function The default Home Page as shown in the diagram above is stored on the maximiser s internal web server and can be edited to suit your company s needs Please refer to your System Administrator for further information on your Home Page Directory The Directory page of the Call Information window provides access to a database of contact information that is stored centrally on your telephone system Your System Administrator is responsible for the maintenance of this database and will be able to assist you with your queries Web Directory Messages Last Numbers Callinfo Tones Voicemail Name Company Description TelephoneNumber Mobile N Jason Barrow Marcus amp Marcus Solicit 02082832837 073635 Louise Nicholson Metric Services 01589359210 078907 Machine Room 8005 Marcus Beal Receptionist 2001 Margaret Smith Personnel Payroll 2003 Mark Tistut Hornet Dynamics 02085631292 078903 Marsha Hooper Sales 2012 Martin Able Sales Administrator 2007 Marvin Crown Support 2016 A Mary Winter Sales 2009 etric Service 01589359200 bd ja gt MI Users M Departments MI Contacts f Spe
94. selected from these fields Floating Text Enables or disables the floating text that appears on your PC screen when a call is received On the Apple Mac version click within the colour pane or on the Microsoft Windows version select the Colour button to change the default colour of this text Console Mode or Dedicated Console Mode When enabled the Call Info page will not display until a call has been answered This is useful when the Auto URL On Rin feature is used for Department calls or for calls from a specific Contact The web page will not display on your PCS 60 until the call has been answered This means that if you are viewing a web page when a call is received this will not be replaced by the web page specified by the Auto URL feature unless you decide to answer the call Please refer to your system administrator for further information V3 2 0409 4 64 PCS 60 Configuration PCS 60 User Manual splicecomS Pop on Outgoing This feature is used in conjunction with the Auto Minimise or Minimize to System Tray feature and when the PCS 60 is used in partner mode If enabled the application will pop up when an outgoing call is made by the handset Pop on Incoming This feature is used in conjunction with the Auto Minimise or Minimize to System Tray feature and when the PCS 60 is used in partner mode If enabled the application will pop up when an incoming call is answered by the handset Pop On Connect This feature is used in con
95. server 192 168 0 1 V3 2 0409 4 68 PCS 60 Configuration PCS 60 User Manual splicecom Icons in Brief Your PCS 60 when idle e Redial 2 Messages f Messages Enables you to log in or los out from this PCS 60 Please refer to the Hot Desking section from page 63 for further details Displays the Directory page and the Dial Box to enable you to search for an entry on the centralised database Please refer to the Directory section from page 14 for further details Displays the Last Numbers page which lists the calls made from your extension enabling you to quickly redial a number Please refer to the Last Numbers section from page 17 for further details Displays the Messages page which will lists the calls received by your extension together with any voicemail messages you may have received If the icon is flashing this indicates that you have received a new voicemail message Please refer to the Messages section from page 16 for further details Displays the Messages page and indicates that your extension has missed a call Please refer to the Messages section from page 16 for further details Displays the Messages page and indicates that your extension has missed a call and that you have received a new voicemail message Please refer to the Messages section from page 16 for further details Browsing Web Pages AS Return to your Home page Home 4m Back a page Back Forwa
96. t codes speed dials 47 software version 68 Index PCS 60 User Manual splicecon speech input output 64 speed dial details 66 speed dial extra 67 speed dial height 65 speed dial park label 65 speed dial width 65 speed dials 43 amend a speed dial 49 assign a short code 47 busy lamp field 43 call pick up 46 cli matching 43 create a speed dial 43 create park icons 48 delete a speed dial 49 favourite roups 45 favourites pane 44 grouping speed dials 45 make a call using a speed dial 44 operator console mode 66 prioritising speed dials 46 remove park icons 49 speed dial details 66 speed dial extra 67 transfer a call using a speed dial 44 user administration 68 start minimized 66 status bar 1 5 voicemail 57 system database 1 tones page 18 transfer a call 9 to a contact 27 to a department 23 to a user 20 to voicemail 60 using a speed dial 44 using the directory 15 unannounced transfer 10 use voice 64 user account 1 user administration 68 V3 2 0409 4 user configuration 33 call forwarding 35 call waiting 33 do not disturb 39 follow me 35 forward on busy 37 forward on no answer 38 out of office message 38 personal numbers 42 quick settings 36 39 40 user preferences 33 users directory 19 bif 19 make a call to a user 19 make a call to a user s mobile or home number 21 transfer a call to a user 20 user details 20 voicemail 2 55 assistant telep
97. t the Speed Dial to be deleted 4 Select the Remove or Delete button 5 Select Save or OK to finish V3 2 0409 4 49 eoo D il a Answer Hang Up Transfer Hold Login Tz i Margaret User Configuration PCS 60 User Manual splicecom Ring Tunes The Ring Tunes section of the User Configuration form allows you to use ring tunes played by your PCS 60 to distinguish between the different types of incoming calls for example between a Department call and a personal call Your PC must have a sound card in order to use the Ring Tunes facility and the selected ring tune will be played over your PC s speakers If you are using the PCS 60 application to partner your telephone handset your phone will still use one of its pre set ringing cadences Change the ring tune for an internal or external call By default you will be able to recognise an incoming external call from an incoming internal call by the ring tone that you hear You may wish to change these ring tones 1 From the Edit menu select Settings 2 Select the Ring Tunes tab On an Apple Mac PC 3 Select Add A new entry will be displayed in the Ring Tunes list From the Type list box select Internal or External From the Tune list box select the Tune required Select Save to finish pou m us e 0 0 User Preferences General Numbers DND Forwarding Speed Dials Ring Tunes Type Telephone Number Tune Internal Ring Tune 3
98. tes pane of the Call Info pase This feature will not change the manner in which your call is handled On Holiday until Friday 14 November 2008 Turn off the Out of Office message 1 From the Edit menu select Settings 2 Select the General tab 3 From the Out of Office list box select In the Office 4 Select OK or Save You do not need to remove the message in the Out of Office text box as you may wish to use this text again Quick Settings The Out of Office message can be turned on and off via the Quick Settings bar 1 From the Out of Office list box select In Meeting At Lunch On Holiday Off Site or In the Office to turn off this feature DND Divert Calls Divert To In the Office Off HH Personal 4 Mobile Hn Y In Meeting N At Lunch On Holiday Off Site Do Not Disturb The Do Not Disturb facility allows you set your extension as permanently busy This useful if for example you are holding a meeting in your office and do not wish to be disturbed V3 2 0409 4 39 User Configuration PCS 60 User Manual splicecom Turn on Do Not Disturb From the Edit menu select Settings 2 Select the General tab 3 Select the Do Not Disturb tick box 4 Select OK or Save eo uo User Preferences Numbers DND Speed Dials Forwarding Ring Tunes Call Waiting Out Of Office None HH n the Office HH Follow Me until 2 pm None HA Eil Do Not Disturb Your calls will be automatically passed t
99. ther User or Department to handle the call or played a message However this facility must be available on your system please refer to your System Administrator for further information 1 Select the Messages page or click on the Message icon Vas 2 Select the call which displays the external number you wish to black list 3 Select the Black List icon J or from the Voicemail menu select Blacklist Caller Last Numbers When you make a call the details of the call are logged in the Last Numbers list The Last Numbers page can also be accessed by clicking on the Redial icon Ci This information enables you to redial a number quickly and easily Simply double click on the entry to be redialled The Green icon represents an answered call The Red icon represents a call that was not answered Your last 18 calls will be listed If this number is exceeded the oldest will be deleted Entries are listed in date and time order with the newest at the top The Choose icon 1 will allow you to dial another number eg a mobile number stored for a User or Contact if the number is recognised by the system The Add Contact icon amp amp will allow you to create a new Contact where the external number will automatically populate the Telephone field For further information on using the Contacts directory please refer to the Contacts section from page 26 The Information icon amp will allow you to view the User Details f
100. thin Call Status the For column will display the Department name This allows you to determine before answering the call whether you are receiving a personal or Department call and allows you to answer the call in the correct manner Name Number For Time Jonathon Barber 02085631285 Reception 00 00 44 Floating text displayed when a call is received will also display the name of the Jonathon Barber Department being called To enable or disable this feature please refer to the _ 02085631285 Preferences section from pase 63 for Reception If you wish to distinguish a Department call from a personal call using a different ring tune please refer to page 51 for further information Wrap Up lime A Department can be configured with a Wrap Up time whereby at the end of each call received for the Department you will not receive any further calls until this time has expired The purpose of this feature is to give you time to complete any administrative tasks such as completing a contact report updating a database and so on If this feature has been configured a web page will be displayed in the Call Info page when you receive a call for this Department please refer to the Automatically display a web page section on page 24 for further details V3 2 0409 4 22 Departments PCS 60 User Manual Splicecom D C You can truncate this Wrap Up time by selecting the Hang Up icon Please refer to your System Administrator f
101. ues of your whereabouts and when you will be available An Out of Office Message can be configured and this will be displayed on your colleagues PCS 60 50 100 or 410 when they attempt to call you Setting an Out of Office Message From the Edit menu select Settings 2 Select the General tab 3 From the Out of Office list box select In Meeting At Lunch On Holiday or Off Site 4 Inthe Out of Office text box enter the message that will accompany the above message ed until Monday until 3 pm etc 5 Select OK or Save V3 2 0409 4 38 User Configuration PCS 60 User Manual splicecom WA A CE m Numbers DND Forwarding Speed Dials Ring Tunes Call Waiting Out Of Office None H4 On Holiday H4 Follow Me until Friday 14 November 2008 When you have set an Out of Office message your voicemail greeting will also change Your callers will be played the In Meeting greeting the At Lunch greeting the On Holiday greeting or the Off Site greeting depending on the Out of Office message selected By default this will be your Permanent Greeting as described in the Recording a Greeting section from pase 57 However if you wish to record a specific greeting for each Out of Office message please refer to your System Administrator for further details Make a call to a colleague with an Out of Office message When a call is made to a colleague who has an Out of Office message set this information will appear in the No
102. uire icons to access Park Slots 1 4 you can 6009 recreate the icons to these Park Slots as explained above Enter Park 1 l e 2 3 or 4 in the Description field and slot1 slot2 slot3 or slot4 in the Jem Hus uin M Mog t Telephone Number field Park 2 Park 8 Accounts Park 1 V3 2 0409 4 48 User Configuration PCS 60 User Manual splicecon Please note that if you delete all the Park icons that you created via the User Configuration Preferences form the default Park icons to Park Slots 1 4 will return to the Favourites pane Remove the Park icons If you do not wish to use the Park icons and would prefer to utilize the space for your speed dials these can be removed as follows Create a new speed dial as described above and enter s of0in the Telephone Number field Description Short Code Telephone Number Acncoiinte enna A Amend a Speed Dial 1 From the Edit menu select Settings 2 Select the Speed Dials tab On an Apple Mac PC 3 Select the Speed Dial to be amended 4 Click within the field to be amended 5 Enter the changes 6 Press Enter Select Save to finish On a Microsoft Windows PC 3 Select the Speed Dial to be amended 4 The Speed Dial will be displayed in the fields below 5 Make the changes required 6 Select Update 7 Select OK to finish Delete a Speed Dial 1 From the Edit menu select Settings 2 Select the Speed Dials tab 3 Selec
103. umber MSWindows Apple Mac ff Voicemail MSWindow AppleMac ff Record a memo Save the message Messages page MS Windows Apple Mac Ctrl D Cmd D Open the selected User s or Contact s Choose Number or Select Number form Ctrl 1 View the selected User s or Contact s details Ctrl N Cmd N Create a new Contact entering the called number in the Telephone field or view the User or Contact details for a number recognised by the system V3 2 0409 4 73 Keyboard Short Cuts PCS 60 User Manual splicecomS Ctrl Shift B Shift Cmd B Blacklist caller Del Delete Backspace Delete the selected call or message ESC Return to the Web page Last Numbers page MS Windows Apple Mac De eC Ctrl D Cmd D Open the selected User s or Contact s Choose Number or Select Number form Ctrl I View the selected User s or Contact s details Ctrl N Cmd N Create a new Contact entering the called number in the Telephone field or view the User or Contact details for a number recognised by the system Return to the Web page V3 2 0409 4 74 Keyboard Short Cuts PCS 60 User Manual splicecom Index add anote during a call 11 to a contact during a call 27 administrator password 68 administrator user 68 ambiguous number 32 announced transfer 9 answer a Call 8 answer a department call 22 floating text 8 auto attendant entering numbers while on a call 7 auto minimize 65 black list callers
104. will be displayed for the selected Contact 4 In the Web field enter the address to the web page required eS www splicecom com 5 From the Auto URL Windows or Web Action Mac list box select either a Show Info on Ring or Show Web Page on Ring the web page will be displayed when a call is made to and or received by this Contact b Show Info on Connect or Show Web Page on Connect the web page will be displayed once a call to and or from this Contact has been answered Please note that the No Action option will perform the same function as Show Web Page on Ring 6 From the Dir Auto URL list box select either a Both Way the web page will be displayed when a call is made to this Contact and when a call is received from this Contact b Incoming the web page will only be displayed when a call is received from this Contact V3 2 0409 4 31 Contacts PCS 60 User Manual splicecon C Outgoing the web page will only be displayed when a call is made to this Contact Select OK or Save to save the changes Web www hornet co uk Web Action Show Web Page On Conne Save Delete Notes Using an Ambiguous Number When a company has a large DDI number range a Contact can be created that will match any Both Way B incoming call from this company so that you and your colleagues are always aware when a call is received from this company A question mark is used to specify the part of the telephone

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