Merchant Capture
Contents
1. Digital Check TS 215 TS 220 TS 230 TS 240 TS 4120 v v CheXpress CX30 Epson TM S1000 y Vv v MagTek Excella v v Excella STX v v Panini MyVisionX VisionX v UniSys MyVisionX UEC7011 v Scanner Driver Installation Client PC Installation This section contains step by step instructions for installing a scanner driver on your PC and how to add Merchant Web Client s external web server domain as a trusted Internet Web site You must have the appropriate scanner installation package provided by the financial organization and be an administrator on your PC to install a scanner driver Internet Explorer 6 7 or 8 is required to complete the following steps Installation procedures vary by scanner driver Therefore verify the steps for each scanner driver Install a Scanner Driver on your PC 1 Launch the Web page provided by the financial organization Note The deployment page will vary based on the individual merchants and available hardware setup configurations Click the appropriate scanner driver installation link Click Save File Download Do you want to open or save this file Name ScannerDriver_UnisysMyVisionXROHS zip i Type Compressed zipped Folder 13 6 MB From direct readiness imagedepositgateway com2. pa PIP od am Ay 2 f pi Chek i Deposit Control Tota 61 Dt l 4 a The calculated total for the scanned items does nat N equal the deposi amount entered Please review the depost control total end scanned items for errors 1 Update Deposit Control Total 1 Inthe Deposit Control Total field update the combined item total 2 Click Balance Deposit 3 Click Proceed Edit Individual Item Amount 1 Select the item you want from the captured items list CaptureSequence A j x 580000000020 x 580000000040 x 580000000060 Xx 58000000007 Pe ee 2 Inthe Amount field update the item amount as appropriate 3 Click Save 4 Click Proceed 3 11 Before You Begin Marking Items Marking Items This section provides step by step instructions to print message text on the front of physical items using your scanner This message alerts deposit handlers that these items have already been electronically processed and helps prevent duplicate capture All items that have been marked using Mark Items should be either temporarily stored or destroyed based on the instructions of the financial organization supplying Web Client Ensure that your scanner is installed connected and turned on To mark items do the following 1 Select the Deposits tab or the History tab 2 On the My Recent Deposits or View Deposit History page select the
3. py pap Oat pad Sg TE LW gp Hap Merchant Capture 951x937 Mercha Change Password Administration Registration Deposits H Reports Deposit History Items 1 of 2 CaptureSequence Amount AmountType Account Serial TranCodi ss 59000000001 0 01 Credit 55566698 1234 6l aaa opens Depo Laat sao00000010 0 01 Debit 2443954 Account Number 55566698 Date 2009 02 09 14 52 54 Amount 0 01 gi i gt flip zoomin zoom out reset Mark tems Back to History Selected Item Image Report Deposit Information 5 eposit Tracking Account Name Check Items Total 5698 0 01 of Debits Difference 0 0 00 Date Deposit Total 3 2 9 2009 2 52 26 PM 0 01 Location 2 Deposit Details Report Deposit Image Report Deposit Image Report Front Only Deposit Image Report 1x3 Nan gpm T a E EN T anA adn sanns 2 15 General Information History Search Deposit The History tab allows you to search for specific items across deposits History Items according to criteria you specify yee me item Type Start Date Arnourt Trarait Routing Sequence AP ee APS Seer Ap Apts Be a meee Hm at D s g stt ee og ge Lt fe eg T T tye te emotes gt Additional Fiete Additional Field2
4. Search 7 1 Note If applicable your organization s item level custom fields appear in place of Additional Field1 and Additional Field2 Search Deposit History Items To search deposit tickets deposit items or both do the following 1 Inthe Item Type field select whether to search deposit tickets deposit items or all 2 Complete the remaining search criteria 3 Click Search Field Descriptions Field Item Type Description Type of item or items to search The options are Deposit Ticket or Deposit Item checks Start End Date Date range to be searched User User who captured the item Amount Amount of the item Serial Serial number of the item Account Account number of the item Transit Routing Transit routing number of the item 2 16 History Field Sequence General Information Description Sequence number of the item Additional Field If applicable item level custom field established by your organization 2 17 Report Toolbar Deposit Detail Report Reports This tab allows you to generate and view Web Client reports View Reports Deposit Detail Report D Deposit Image Report O Deposit Image Report Front Only Deposit Image Report 1x3 D Deposit Summary Report D All Deposits Summary Report Export Standard Data File D Export Data File by Layout Location Summary R
5. ce ee wom ants gerne ee a a pT a a ee Set Up Secure Authentication Step 2 of 3 Set up confirmation questions Select your confirmation questions When you have provided answers for the questions click Continue setup These questions may be asked when you sign on to confirm that an authorized individual is trying to access financial information online When asked you must correctly answer these questions to sign on BENDA LES BANA AME NO ume PO Question Please select a question Answer Question Please select a question w Answer Question Please select a question x Answer Question Please select a question w Answer ContinueSetup Need to cancel Secure Authentication is vital in our efforts to prevent A MI cape ete AEN HIM Ln so gett beet MINS tinn agu beige i Multi Factor Authentication Getting Started 7 Click Continue Setup N If you want to register the PC select the appropriate option Set Up S cure Aut Mer eo WS ee po er hentication Step 3 of 3 Register your personal computer Vve ask you to register personal computers that you commonly use to access Merchant Capture Computers are registered using a cookie A cookie is a small text file that we save on your hard drive to help us ensure that only authorized individuals
6. harm your computer If you do not trust the source do not open or While files from the Internet can be useful some files can potentially save this file What s the risk Select a download location for the scanner driver and click Save Navigate to and open the scanner driver folder Launch the Setup exe file and follow the instructions in the Installation Wizard to complete installation Note The Installation Wizard and procedures will vary by scanner Follow each step carefully especially when connecting power to the scanner and the scanner to the PC Client PC Installation Adding External Web Server as a Trusted Website Getting Started 7 Upon completion of the installation process click Finish Merchant Web Client s external web server needs to be added as a trusted Internet Web site Note Additional domains may need to be added Add External Web Server to Trusted Site List 1 Launch Internet Explorer 2 Select Tools 3 Select Internet Options 4 Inthe Internet Options window select the Security tab Internet Options General Security Content Connections Programs Advanced Select a Web content zone to specify its security settings amp oOo Internet Local intranet Trusted sites Restricted sites Trusted sites This zone contains Web sites that you trust not to damage your computer or data Security level For this zone Custom Custom setting
7. CapbureComtroltiiry cab L Publisher i 3 More opions Qont ingal While Files From the Irbernet can be useful this fie type can pobentialy harm your computer Only instal software from publshers you trust what s the risk 9 On the Client Registration page do the following e Select a location e Select a scanner 1 9 Logging in to Web Client Getting Started e Click Register T 2451105 PETER TA 5 Machine Description 2 a Locations Apartment Complex 1 9 Scanners Canon CR 180 i gt dl na a samen en Note The Machine Description field automatically populates and cannot be changed 10 In the ActiveX Install Security Warning window click Install This allows communication with the previously installed hardware device drivers The Capture page then appears and you can begin using Web Client Internet Explorer Security Warning Do you want to install this software Hame AfsDevice_RDM cab Pubis Advanced Financial Solutions Inc whia Fies From the Internet canbe used this fie type can petertialy harm our computer Only instal aftree from publishers you trust What s the risk Before You Begin Multi Factor Authentication Multi factor authentication MFA is an optional feature that can be enabled by the financial organization to help prevent unauthorized access to Web Client MFA
8. The user initially created by the organization providing Web Client is assigned the administrator role Only the organization providing Web Client can assign the administrator role 2 3 Administration General Information The administrator role allows the user to perform the following functions under the same merchant e Create and delete users and assign roles Modify users reset password unlock enable disable and change e mail address e Reset duplicate item history if allowed by the financial organization The administrator role does not give that user the subsequent privileges of the other user roles For full access the user must be assigned all available user roles User Roles Available user roles and associated privileges vary depending on whether the organization providing Web Client uses the Deposit Approval feature User Roles without Deposit Approval Feature The table below lists available user roles and associated privileges for organizations that do not use the Deposit Approval feature Role Privileges Supervisor Register client Modify users reset password unlock enable disable and change e mail address Reviewer 9 View reports all users e View history all users Run and view queries all users Depositor Create capture correct and balance deposits Transmit and finish deposits View reports own deposits only View history own deposits only Run and view q
9. authorization helps us ensure that only recognized locations are accessing your information online E 3 s Select a category and picture as part of wou login information Bi phan wore pe er nee ee ee Mle A Set Up Secure Authentication A 3 Here s a list of pictures Click a picture to select it and return to the setup X AN Pama Ary PELE pt t process Category Abstract Need to cancel Secure Authentication is vital in our efforts to prevent fraudulent activity If you cancel you ll lose the information you set up and will need to start this process again SA T ee gla ten tne etc AD aaae 1 12 Getting Started Multi Factor Authentication 4 Enter a user ID and personal phrase Meme wae AA eT te ee te FO ae ee eer oe jSet Up Secure Authentication oe Sian 1 of 3 Set up a picture and personal phrase t A picture has been selected for you Please create your personal phrase and click Continue setup User ID Enter a personal phrase Your personal phrase will be displayed next to your picture when you sign on or change your password It must be at least 1 character and cannot include more than 40 characters ake P 4 natn aman 5 Click Continue Setup 6 Select four challenge questions and enter your answers
10. can access Merchant Capture On a registered computer you are not asked to answer questions when you sign on making it faster to access Merchant Capture Yve don t recommend registering public computers or computers you use infrequently VWvhen you use these computers we will ask you additional questions before you sign onto protect your information Please select an option for this computer and click Continue setup 5 5 z i P Register this computer Check this option if you commonly use this 4 computer to access your financial information online Yve will save a cookie gt to this computer to identify it as a registered location for accessing your financial information Do not register this computer Check this option if you do not want to have this computer identified as a registered location for accessing your 5 financial information Instead additional questions will be asked when you 3 sign on to protect your personal information 2 3 Continue Setup Need to cancel Secure Authentication is vital in our efforts to prevent 1 MD Lipset Lucia dani a 9 Click Continue Setup 10 Review the information and make any necessary changes 11 Click Submit 1 14 General Information PA Overview The first page of Web Client includes up to seven tabs depending on your assigned roles The following is a list of the tabs that can ap
11. link of the deposit containing the items you want to mark 3 On the Deposit History Detail View page click Mark Items 4 Place all the items in the scanner backwards so the front of each item can be endorsed by the rear ink jet 5 On the Mark Items page click Start rn ee Sta aqm A rt naqpa athena 6 When all items have been scanned click Finish 3 12
12. requires users to set up a picture personal phrase and confirmation questions to be associated with their user ID and password Register Computer Registering a computer for MFA allows you to bypass the confirmation questions when you log in and is recommended if you commonly use the same computer to access Web Client If you are logging in to Web Client and the computer is not registered you must answer the confirmation questions before you can enter your password When you answer the confirmation questions you have the option to register the particular computer Forgotten Confirmation Answers and or Password Registered Computer If you forget your password you can click the Forgot Password link on the Sign on to Merchant Capture page You then have three attempts to answer all your confirmation questions correctly If you answer the questions correctly you will be prompted to create a new password If you are not able to answer your confirmation questions your account will be locked after three failed attempts You then must contact the system administrator to unlock your account and then re enroll in MFA Unregistered Computer On an unregistered computer you must answer your confirmation questions prior to entering your password Once you answer your confirmation questions you can click the Forgot Password link to create a new password If you are not able to answer your confirmation questions your account will be locked af
13. Amount Recognition Failed Reject Item Exception Critical Error Provides an explanation of why an item is labeled a reject An item can be considered a reject based on the following The item is foreign for example an item drawn in Canada or Mexico The scanner is unable to successfully read the MICR The item routing number is not a valid U S number Duplicate Item If a duplicate item is captured you are presented the current and original images for verification Duplicate items can be set as a critical error by your organization which cannot be overridden Item Data Entry Intelligent Keying Item data is incomplete Fields highlighted in yellow are required If enabled by your financial organization intelligent keying saves field values associated with the routing and account number for each captured item The next time an item with the same routing and account number is captured the saved values automatically populate the appropriate fields during item correction This decreases repetitive data entry for routinely captured item values in a deposit Using Sendpoint Merchant Web Client Task Summary Following is a summary of the tasks involved in creating a new deposit Detailed instructions follow the summary Task 1 Complete Deposit Information Select a valid deposit account Calculate the deposit total Task 2 Capture Items Load items into the scanner Scan
14. UNITED LENI Business eBanking your service Business eBanking Quick Reference Guide Merchant Capture gg UNITED BANK your service bankwithunited com Table of Contents Getting Started System Requirements 00 eee 1 1 Client PC Installation ee 1 3 Logging in to Web Client 0 0 00 ce eee 1 7 Multi Factor Authentication cc eae 1 14 General Information OVOIVIOW 25s 2 1 Change PaSSWOrd 2 3 AGMINISUAUON a doe 2 5 Registration 2 ud ee eed eee Se be ee ee eee 2 11 Deposits vee rw 2 sea tees ad oa 2 13 Approvals ope i eis Be Abad bac eats 2 15 ee re 2 17 PRO 2 21 Working With Deposits Creating a Deposit 0 eee 3 1 Changing an Open DepoSit 0 eee 3 9 Marking ems os eee ee ees eee eda pe E eated 3 13 Getting Started 1 System Requirements This section lists the system requirements to support Merchant Web Client System requirements include client hardware and supported operating system and scanner compatibilities Before using Merchant Web Client you must acquire valid login credentials user name and password from the financial organization Hardware The following is the recommended hardware configuration Confi
15. elow is just a sample a a ee a roe FO tee AR Please enter your user name and click Login User ID Nn le en naan Register your PC if using Web Client for the first time Under Create Deposits select a valid deposit account or enter the account number to filter the list Note If there are no deposit accounts listed contact your system administrator or service provider Cr ate Deposit Qe er Account Select Deposit Account Deposit Control Total 0 00 Proceed a e N Ng In the Deposit Control Total field enter the expected total of the deposit If necessary complete any additional fields Click Proceed Getting Started Logging in to Web Client 7 Ifanew scanner interface is available and your financial organization allows you to update it the Update Scanner Interface dialog appears for you to install the new interface or proceed with the current interface If there are no ActiveX control files on the PC Install New is the only available option Note You must be an administrator on the PC to update the scanner interface Update Scanner Interface An updated scanner interface is available An administrator is required for installation Install New Proceed With Current 8 Inthe ActiveX Install Security Warning window click Install Internet Explorer Security Warning Do you want to install this software Name
16. eport ee er re The report toolbar is available while viewing reports and allows you to navigate through the report zoom in and out search for text export refresh and print the report Reports Criteria N TES pl 195 v find Next Select a format Vi Export a g This report provides details of a selected deposit To view this report do the following 1 Select the Deposit Detail Report 2 On the Criteria tab enter a date 3 Select a deposit or enter the account number to filter the list 4 Ifyour organization uses item level custom fields and you want to include them select the Include Custom Fields option 5 Select a report layout tab or window 6 Click View Report 2 18 Reports Deposit Image Report Deposit Summary Report General Information This report provides summary detail of a deposit and includes front and back images of each item Deposit Image Report Front Only This report contains the same information as the Deposit Image Report but only includes the front images of each item Deposit Image Report 1x3 This report contains the same information as the Deposit Image Report but only includes the front images of each item in the larger 1x3 format View a Deposit Image Report To view a deposit image report do the following 1 Select the deposit image report you want to view 2 On the Criteria tab enter a date 3 Select a deposit or enter the accou
17. guration 9 e Pentium 4 2 0 GHz processor or Core 2 Duo 1 86 GHz processor e 512MBRAM 40 GB hard drive e Network card e Broadband Internet access USB 2 0 port or SCSI adapter depending on specific scanner requirements e Screen resolution 800 x 600 1024 x 768 recommended e A check scanner connected to your computer For optimal performance especially with scanner drivers faster than 30 dpm additional RAM is recommended Computers with dual core processors can also improve performance Supported Scanners The table below lists supported scanners and operating system and Operating compatibilities accurate as of the publication date of this document Web Systems Client supports Internet Explorer 6 7 and 8 for all the scanner and operating system configurations below Scanner Windows Windows Windows Windows Windows Windows 2000 XP Vista Vista 7 32 bit 7 64 bit Service Service Service Service Pack 4 32 Pack 2or Pack1 32 Pack1 64 bit 3 32 bit bit bit Canon CR 25 CR 55 v v v SendPoint Merchant Web Client User Manual 5 10 1 1 System Requirements Getting Started Scanner Windows Windows Windows Windows Windows Windows 2000 XP Vista Vista 7 32 bit 7 64 bit Service Service Service Service Pack 4 32 Pack 2or Pack1 32 Pack1 64 bit 3 32 bit bit bit CTS LS100
18. ional items load them into the scanner when the first batch is completed 3 Inthe Capture Items dialog click Close when all items have been scanned Capture Items Sp Ready to Scan Stop Scan Close Note If you want to stop the capture process click Stop Scan The current scan status is displayed in the dialog and then the dialog closes To resume capture you must click Start Scan again 4 On the Capture page review the items and click Proceed Creating a Deposit Working with Deposits Task 3 Correct Note there are no exception items this task is skipped If there are no Items exception items and the calculated total matches the deposit total a virtual deposit ticket is created Do one of the following e For items that can be corrected enter the appropriate information and click Accept e To remove an exception item click Remove Item Amount Recognition F ailed Enter Correct Amount 0 00 Image Quality Exceptions Signature Not Usable Payee Not Usable Rejected Item Exception Rem passed Accept Remove item i atnan aai na ee eee ee Note Any item that is removed can be recaptured Ifthe recaptured item continues to fail and you cannot accept it the item must be deposited by traditional means such as paper deposit Task 4 Balance the You can balance the deposit by updating the deposit control total to match Deposit that of the combined item total or editing the amount of ind
19. ividual items as needed on the Balance page S yom 0 FI p lly T o Mae an aP mt ole Ry etek a ai imme aun Deposits all Checks oc aouri Balance Depest a The calculated total for the scanned items does nat equal the depost amount entered Please renew the depost control total and scanned ems for errors NP Oe Ad ot ee Ne atn EN Pe ON am tihih am na cam ata 3 6 Using Sendpoint Merchant Web Client Update Deposit Control Total 1 Inthe Deposit Control Total field update the combined item total 2 Click Balance Deposit 3 Click Proceed Edit Individual Item Amount 1 Select the item you want from the captured items list CaptureSequence A x 580000000020 x 580000000040 2 580000000060 x 58000000007 e i 2 Inthe Amount field update the item amount as appropriate 3 Click Save 4 Click Proceed Task 5 Review the Review the deposit and if necessary update account or deposit level fields Deposit 1 On the Review page click the Edit link pA tee A Le ool n wf Pm aa Cn tem een i Deposit Ready For Processing Capture Processed 2 17 2009 12 04 05 am Deposit Tracking _ 674 785 774 Deposit hems 1 Checks Total 21 871 24 Account Uin B idea Po ep aye dat fg orn Ah teem 2 Update the fields as appropriate 3 Click Save A prompt to create a new virt
20. k mark signifies that the user has access User Administratio Delete Edit Uni nable Disable 8 An administrator or supervisor can reset a user s password by clicking the Reset link You can then update and save the new password User Administration Delete Edit Unlock Enable Disable Reset Password U 8 M An administrator can delete a user by clicking the Delete icon for the appropriate user Click OK in the dialog to delete the user User ministratior dit Unlock Ens Administration General Information Resetting Duplicate An administrator can reset duplicate item history by clicking the Reset Item History Duplicate History button Reset Duplicate History a eee One of the following messages will appear e Duplicates successfully reset e Unable to reset duplicates 2 8 Before You Begin Registering a Scanner Registration This tab allows you to register a scanner to the local workstation Also an administrator can update the registration settings Merchant Capture EUA W i To register a scanner do the following 1 On the Registration page select a location Note Ensure the location is correct as it affects reporting and balancing 2 Select a scanner 3 Click Register col peed eee pape tees a 4 Machine Description J A Loca
21. nt number to filter the list 4 Select a report layout tab or window 5 Click View Report This report provides a detailed summary of an individual deposit To view this report do the following 1 Select Deposit Summary Report 2 On the Criteria tab select the appropriate deposit account or enter the account number to filter the list 3 Select a location 4 Enter a start and end date 5 Ifyour organization uses deposit level custom fields and you want to include them select the Include Custom Fields option 6 Select a report layout tab or window 7 Click View Report 2 19 General Information All Deposits Summary Report Export Standard Data File Export Data File by Layout Reports This report provides a detailed summary of all deposits captured on a given date or date range To view this report do the following 1 Select All Deposit Summary Report 2 On the Criteria tab select a location 3 Enter a start and end date 4 Ifyour organization uses deposit level custom fields and you want to include them select the Include Custom Fields option 5 Select a report layout tab or window 6 Click View Report This feature allows deposit data to be exported into a comma separated values CSV format To export a data file do the following 1 Select Export Standard Data File 2 On the Criteria tab select an account or enter the account number to filter the list 3 Select a loca
22. o stop the capture process click Stop Scan The current scan status is displayed in the dialog and then the dialog closes To resume capture you must click Start Scan again Changing an Open Deposit Working with Deposits Editing Items Editing an item involves correcting a selected item and then balancing the deposit a Correct Items 1 Click the Deposits tab 2 Inthe My Open Deposits section click the link of the deposit to which you want to add items The Capture Items page appears Gapomt Accourt Premary Ancar No Items No Image Available 3 Do one of the following e For items that can be corrected enter the appropriate information and click Accept e To remove an exception item click Remove Item Amount Recognition F ailed Enter Correct Amount 0 00 Image Quality Exceptions Signature Not Usable Payee Not Usable Rejected Item Exception Herm passed Accept Remove Item AN T el cca nn Note Any item that is removed can be recaptured If the recaptured item continues to fail and you cannot accept it the item must be deposited by traditional means such as paper deposit 3 10 Working with Deposits Changing an Open Deposit Balance the Deposit You can balance the deposit by updating the deposit control total to match that of the combined item total or editing the amount of individual items as needed on the balance page ig gE a
23. ore completing these steps ensure that your scanner is installed connected and turned on For more information about creating managing and submitting deposits see the Working with Deposits chapter Note The steps and sample screens below do not include custom fields If your organization uses custom fields screens and required information can vary Password Messages During the login process a password event might occur that prompts you to change your password e Invalid user or password e Non conforming password New account reset e Administrative password reset e Password expired e Password expires in X number of days If your password expires within a certain number of days you have the option to change it immediately or later Passwords must be at least seven characters and contain one non alphanumeric character Log into Web Client 1 Launch the deployment Web page provided by the financial organization 2 Log into Web Client using your login information When all information is entered and verified the Deposits tab of Web Client is displayed and you can begin using Web Client Logging in to Web Client 3 4 ar 6 Getting Started Note If multi factor authorization is required by your service provider additional pages requiring additional information appear before you can access the application See the Multi Factor Authentication section in this manual for more information The image b
24. osits with a rejected status You then must open the deposit read the approver s comments and make the necessary corrections by repeating tasks 2 through 6 3 3 Creating a Deposit Working with Deposits as necessary until the deposit is approved You can include comments when submitting the deposit for reapproval Task 1 Complete 1 Inthe Create Deposit section of the page select a valid deposit account or Deposit Information enter the account number to filter the list yCreate Deposit eens Account Select Deposit Account Deposit Control Total 0 00 2 Inthe Deposit Control Total field enter the expected total for the deposit ee eee we yy 3 Ifnecessary complete any remaining fields 4 Click Proceed 5 Ifa new scanner interface is available and your financial organization allows you to update it the Update Scanner Interface dialog appears for you to install the new interface or proceed with the current interface Update Scanner Interface Say An updated scanner interface is available An administrator is required for installation Install New Proceed With Current Note If you do not have the rights to install a new interface you will only be able to proceed with the current interface Using Sendpoint Merchant Web Client Task 2 Capture 1 Load items into the scanner Items 2 On the Capture page click Start Scan The items start scanning Note If you have addit
25. ow do not include custom fields If your organization uses custom fields screens and required information may vary Scanner Interface If your organization allows new scanner interfaces to be installed and one is available you have the option to install the new interface or proceed with the current interface prior to capturing items To install the new interface you must have administrative rights on the PC Consult your organization s IT department for specific guidelines and whether you should install a new interface when prompted Exception Items If any exceptions exist in the deposit then the Correct Items page appears This page allows items with the following conditions to be repaired e Items with image quality errors e Items missing an assigned amount e Items considered as a reject e Duplicate captured items e Items requiring additional data entry Items having critical errors such as reject item exceptions cannot be overridden and must be removed from the deposit The table below describes common item exceptions Analysis Field Type Description Image Quality Exceptions Image quality and usability errors are associated with the item such as a payor name or memo not being usable You must be assigned the role of administrator to accept an image with quality and usability errors 3 1 Creating a Deposit Working with Deposits Analysis Field Type Description Amount recognition for the item failed
26. pear e Change Password e Administration must have administrator or supervisor role e Registration must have supervisor role e Deposits e Approvals must be using the Deposit Approval feature and have the approver role e History e Reports The tab that initially appears on the page can vary however for users assigned the depositor role the Deposits tab first appears on the page Regardless of the displayed tab the top right of the page contains a Help link to the online user guide and a Logout link to exit Web Client The user name and merchant name are also displayed NE EI EE SE ELEM EO GOL LOL EO sa OT ETT Tee Merchant Capture Deposit Create Deposit My Open Deposits Account Select Deposit Account ItemCount Username CapturedProcessi x 2 2 6 2009 1 i i 0 00 Deposit Control Total x 23 rm 5 1123 2009 Location Select Locatio n e AMan 2 1 Change Password Before You Begin This tab allows you to update your password pew per ween Pepe ee me a s Sey oe peace tga W Chang e Password Administrat on Change Password i 4 Password i i New Password Confirm New Password 4 Change Password 4 tan a Changing Your To change your password do the following Password 1 On the Change Password page type your current password in the Password field 2 Inthe New Password field type you
27. prove or reject If a user has the approver and operator role the user cannot view their own pending deposits Change Password Administration Registration Dapos Deposit Approval ts Approvals History View Pending Deposits SourceLocation ttemCount CapluredProcessingDate Deposit Total DepositDescription Bonneville 2 27 2009 12 04 05 AM 003 674 705 774 at aii Approving a Deposit view and approve a deposit do the following 1 On the Deposit Approval page click the deposit you want to view The Deposit Approval Detail View page appears Change Password Deposit Approval Detail View Deposit Approval ttares Sequence Amount AnalyasStetua coo 149000000090 5151 Deposit Ticket lip zamin zoom cut Deposit Information 9 Depost Trading 8 Jaconi Name Chach terme Total a 003 44 of Debite Diterence 1 ooo F Deposit Total Dah ee a ee A aie oan 2 Examine the deposit and image information and approve or reject the deposit by clicking the appropriate button Approvals General Information 3 Ifyou reject the deposit enter comments explaining why the deposit was rejected and click OK The deposit and comments will be sent back to the operator for resubmission 2 13 History This tab allows you to view the deposit history and search deposited items Only deposits made to accounts and locations that
28. r new password Note Passwords must be at least seven characters and contain one non alphanumeric character 3 Inthe Confirm New Password field re type your new password 4 Click Change Password Administration Before You Begin This tab allows a user assigned the role of administrator or supervisor to perform the following functions e Create a new user only available to the administrator role e Edit user properties e Set user access e Reset a user password e Delete an existing user only available to the administrator role e Reset duplicate item history only available to the administrator role Peed sone a i fa sume diinepi eeir ange Pusswudfkaministration Regiirrartsnj Administration R Du y Reset Duplicate History User Administration Delete Edit Unlock Enable Disable Reset Password User Name Last Password Changed Date Provider Name ls Onli x 8 ic reset 1212 2007 114332 WebSecvceMembershioProuder True lt Cenie User 1 Enter user data 2 Select Role s 3 Assign Deposit Account s User Name Roles Accounts Password CO MerchantSupeensor D0002 a C MerchantDepestar E CO MerchantReviewer mar C MerchartOperater dakana MA 8 t Note The default columns for User Administration are Delete Edit Unlock Enable Disable and Reset Password All other columns are configured by the organization providing Web Client Administrator Role
29. s To change the settings click Custom Level To use the recommended settings click Default Level Custom Level Default Level 5 Select Trusted Sites 6 Click Sites Getting Started Client PC Installation 7 Inthe Trusted Sites window type the address of the domain Example https www provider name com Trusted sites You can add and remove Web sites From this zone All Web sites in this zone will use the zone s security settings 4dd this Web site to the zone Web sites Remove Require server verification https For all sites in this zone 8 Click Add 9 Click OK 10 In the Internet Options window click Custom level 11 In the Security Settings window under Miscellaneous enable access to data sources across domains Security Settings Settings 515 Font download Disable Enable Prompt 45 Miscellaneous Access data sources across domains Disable Enable Prompt 45 Allow META REFRESH Disable Enable Allow scripting of Internet Explorer Webbrowser contre A mre Lie 63 i E a Reset custom settings Reset to Low 12 Click OK Before You Begin Logging in to Web Client Logging in to Web Client This section contains step by step instructions for logging in to Web Client If you are logging in for the first time additional steps are required to register your PC with your service provider Bef
30. ssign Deposit Account s User Name Roles Accounts Password Cl MerchantSupensor l Primary Account Confirm Posswort C MerchantDepositor 2 Emi El MerchantReviewer C Account 3 Ll Merchan Operator Create User 2 Complete the User Name Password Confirm Password and E mail fields 3 Assign the necessary roles and accounts by checking the boxes to the left of the various roles and accounts Note If your organization uses the Deposit Approval feature the role MerchantApprover will also be available 4 Click the Create User button The user is listed in the User Administration portion of the page Editing User An administrator or supervisor can modify an existing user s properties by Properties clicking the Edit icon The properties such as the user s e mail address and assigned roles and accounts appear below the User Administration portion of the page l User Administration F Enable Disable R 2 2 General Information Unlocking a User Setting User Access Resetting Passwords Deleting an Existing User Administration An administrator or supervisor can unlock a user A user becomes locked out after three failed login attempts To unlock a user click the padlock icon eee meee ve git Unlock E 8 An administrator or supervisor can determine whether a user can log in to the the application by clicking the Enable Disable box A chec
31. ter three failed attempts You then must contact the system administrator to unlock your account and then re enroll in MFA 1 11 Multi Factor Authentication Enrolling in MFA 1 AA sf vet a pied ap SO wy Getting Started On the een page click the ae link wre A TTO a OE tee aale Care to enroll If you haven t yet enrolled you can enroll in Multi Factor Authentication today T On the Set up Secure Authentication page click Been Setup Pe ees ud nee aoe a et Set Up Secure Authentication Secure Authentication is a service to help protect you from fraudulent online activity It provides you with visual cues when you sign on so you know that you are on our website and it is safe to enter information Secure Authentication also helps us ensure that only authorized individuals can access financial information online Setup is easy You simply e Set up a picture and personal phrase These visual cues are displayed when you sign on and are your assurance that it is safe to enter information e Set up confirmation questions These questions may be asked during the signon process to confirm that an authorized individual can access financial information online e Register your personal computer optional Wve ask that you register computers you commonly use to access your financial information online This
32. the items Task 3 Correct Items Correct any exception items and accept or remove the item Note If there are no exception items this task is skipped If there are no exception items and the calculated total matches the deposit total a virtual deposit ticket is created Task 4 Balance the Deposit Balance the deposit Task 5 Review the Deposit Review the deposit If necessary edit the deposit account and or deposit level fields and save any changes Task 6 Finish the Deposit Submit the deposit for approval if applicable 9 Finish the deposit Deposit Approval Process The process to finish the deposit Task 6 is affected by whether your organization uses the Deposit Approval feature Finish Deposit without Deposit Approval Feature If your organization does not use the Deposit Approval feature you can finish the deposit and send it to the financial organization Finish Deposit with Deposit Approval Feature If your organization uses the Deposit Approval feature you must submit the deposit for approval The deposit then appears in the My Open Deposits section of the Deposits page with a status of pending until an approver approves or rejects the deposit Pending deposits cannot be edited Note If you have the operator and depositor user roles the deposit does not need approval and you can finish the deposit If the approver rejects the deposit the deposit remains in My Open Dep
33. tion 4 Enter a start and end date 5 Click Export File 6 Click Save to save the Export Capture Data report This feature creates a CSV file based on a selected layout This report is only available if export layouts are defined for your organization To create an export do the following 1 Select Export Data File by Layout 2 On the Criteria tab select an account or enter the account number to filter the list 3 Select a layout 4 Select a location 5 Enter a start and end date 6 Click Export File 2 20 Reports Location Summary Report General Information 7 Click Save to save the export data file This report provides a detailed summary of all deposits and debits captured on a given date or date range by location To view this report do the following 1 2 Select Location Summary Report On the Criteria tab select an account or enter the account number to filter the list Enter a start and end date Select a report layout tab or window Click View Report 2 21 Working With Deposits Before You Begin Creating a Deposit This section provides step by step instructions for creating a new deposit Creating a new deposit involves selecting a deposit account capturing items correcting items if applicable balancing the deposit and reviewing the deposit and captured items Ensure that your scanner is installed connected and turned on Note The steps and sample screens bel
34. tions Apartment Complex 1 4 2 Scanners Canon CR 180 5 a hte BO span Note The Machine Description field automatically populates and cannot be changed 2 9 Deposits The Deposits tab allows the user to create a deposit and view open and recent deposits The page is divided into three sections e Create a Deposit Allows a user to begin the deposit creation process My Open Deposits Lists open deposits that have not been finalized You can select a deposit to view You can also add new items My Recent Deposits Lists finalized deposits You can select a deposit to view Hep Logout 1 Merchant Capture Change Password Administration Registration Create Deposit My Open Deposits scout No Open Deposits in History a My Recent Deposits k ltem ount Username CopturedDote Deposit Total 1 wd 12992007 23450 PM 1 01 2 w 182008 t4121 PM 00 182008 147 12 PM so 2 wi 182008 PM 00 2 wi VB 2008 151 3 PM 001 wo 101300072100 PM 1000 2 wo 100 i wd 1400 09 i wd 11 70 ongian lia al rb one Note Column headers are determined by the financial organization 2 11 Approvals This tab is only available if your organization uses the Deposit Approval feature and is only displayed to users that have the approver role The Deposit Approval page lists pending deposits that an approver can view and subsequently ap
35. ual deposit slip appears 4 Click Yes Creating a Deposit Task 6 Finish the Deposit Working with Deposits If necessary re balance and redistribute the deposit Click Proceed On the Review page click Finish Deposit or Submit Deposit as appropriate If your organization uses the Deposit Approval feature and the deposit is rejected read the approver s comments and repeat tasks 2 through 5 as needed until the deposit is approved For information about approving deposits see the Approvals section of this manual 3 8 Before You Begin Adding Items Changing an Open Deposit This section provides step by step instructions for changing a deposit You can add items to or modify existing items in an open or rejected deposit Ensure that your scanner is installed connected and turned on To add items to open or rejected deposits do the following Click the Deposits tab In the My Open Deposits section click the link of the deposit to which you want to add items The Capture Items page appears Gepomt Account Primary Ancourt i No Image Available Load items into the scanner On the Capture page click Start Scan The items start scanning Note If you have additional items load them into the scanner when the first batch is completed In the Capture Items dialog click Close when all items have been scanned Capture Items Ready to Scan Stop Scan Close Note Ifyou want t
36. ueries own deposits only 9 Mark items Operator Not applicable same as depositor Note Privileges granted to all roles except the reviewer role are limited to the deposit accounts assigned to that user 2 4 General Information Administration User Roles with Deposit Approval Feature The table below lists available user roles and associated privileges for organizations that use the Deposit Approval feature Role Privileges Supervisor Register client Modify users reset password unlock enable disable and change e mail address Reviewer 9 View reports all users 9 View history all users Run and view queries all users Approver View pending deposits all users Approve and reject deposits users assigned only the operator role Depositor Transmit and finish deposits own deposits only View reports own deposits only 9 View history own deposits only Run and view queries own deposits only 9 Mark items Operator Create capture correct and balance deposits own deposits only View open deposits own deposits only Submit deposits for approval own deposits only Note Privileges granted to all roles except the reviewer role are limited to the deposit accounts assigned to that user 2 5 Administration General Information Creating a New User To create a new user do the following 1 Click the Create User link 1 Enter user data 2 Select Role s 3 A
37. you are able to view are listed POL PN ay ge TLE pO pte ene i Merchant Capture Change Password Administration Registration Deposits History Reports Deposit History View Deposit History ItemCount Username CapturedDate DepositTotal Location 2 uatl 2 9 2009 2 52 26 PM 0 01 5 uatl 2 6 2009 8 25 38 AM 1 055 00 2 uatl 2 6 2009 9 00 49 AM 100 00 2 uati 2 6 2009 8 57 22 AM 2 00 2 uati 2 6 2009 8 46 52 AM 2 00 2 uati 2 6 2009 8 34 03 AM 2 00 2 uati 2 3 2009 11 52 45 AM 2 00 3 uati 1 27 2009 3 33 26 PM 8 00 2 uati 1 23 2009 3 56 20 PM 70 15 2 uati 1 23 2009 3 52 54 PM 11 11 2 uatl 1 23 2009 3 52 12 PM 100 15 2 1 23 2009 3 35 26 PM 3 00 2 1 23 2009 3 19 11 PM 3 00 lt j gt Search Deposit History Items Item Type All be mastan aign a oan PE T P rr Note Fields can vary by organization Deposit History You can display a selected item s deposit information by clicking the link Detail View found in the left most column of the item list Note The field that appears in this position is determined by the financial organization History General Information The Deposit History Detail View contains the selected item s deposit information You can generate and view the Selected Item Detail Image Report Deposit Details Report or Deposit Image Reports by clicking the appropriate link You can also mark items for the deposit a canny E ta gem tt
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