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MultiModemManager User Guide - Multi
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1. CommPlete Communications Server 7 The Manager Go Online with Modems Command Use this command to perform diagnostics and check the settings of the selected local modem by sending AT commands to it This command is not available for remote modems The title bar of the dialog box identifies the modem by rack card slot and modem letter Local Site Modem 1 1C Type the AT commands in the Go Online with Modems dialog box In this mode you can send almost any AT command to the modem However you cannot dial out nor can you go online with the modem while it is connecting or the carrier is high Function Keys You can use the following function keys with the Go Online with Modems dialog box Switch to the previous modem in the selection list Switch to the next modem in the selection list Send a command string to the modem as defined in the System Defaults dialog box see page 73 CommPlete Communications Server 89 MultiModemManager User Guide Firmware Menu Version Firmware Version Controller Use the Version commands to display the firmware version number of the controller in a selected rack or to display the modem type and firmware version number of a selected modem Update Firmware Version gt Update Controller Use the Update commands to update the controller firmware of a selected rack or to update the firmware of a selected modem To update a rack 1 Select a
2. Type of report requested The analysis period can include inbound outbound or both types of calls 96 CommPlete Communications Server 8 Statistical Analyzer Statistical Analyzer analyzes data collected during a finite period which must be specified before analysis can begin This period is called the analysis period Graphic display of the analysis is selected by default The initial analysis can be refined by using modem filtering to select which modems should be used in the analysis Call direction inbound outbound or both can be used to further refine the graphical analysis File Menu Open Print Print Setup Exit Alt F4 The File menu has a variable number of commands Initially there are three About Open and Exit When there is an active graph there are five commands About Open Print Print Setup and Exit When there is an active report there are four commands About Open Print and Exit About Command a Click the About command or its button to display the current software version number and copyright information for the Statistical Analyzer Open Command Click the Open command to open a previously generated report in the ASCII viewer Print Command Click the Print command to print the selected graph or report This command is available only when a graph or report is open Print Setup Command Click the Print Setup command to customize your print parameters when printing gr
3. Dialing Callback Pulse Tone Callback Timer in Seconds 30 Call Back Same Modem Settings Login Attempts per Call Type the number of login attempts that a user can make per call Allow Password Change Select if you want users to be able to change their passwords at any time Allow One Login per User Select to limit users to one login at a time If you do not select this check box then users can log in multiple times using the same user ID and password on different modems Case Sensitive UserlD Password Select if you want users to enter their user IDs and passwords using the same case as entered in the Security Database Editor For example if a user s user ID is entered in CommPlete Communications Server 7 The Manager the Security Database Editor as JOHN smith then he must always enter his user ID the same way recalling which letters are lowercase and which letters are uppercase Callback Timer in Seconds Type the number of seconds you want MultiModemManager to wait before calling back the user The default is 30 seconds Call Back Same Modem Settings Select to have MultiModemManager make a security callback with the modem set tings used by the call in modem These settings include error correction compres sion and the data rate Dialing Prefix Select the Blind Dial Prefix check box if you want the prefix to be dialed without first checking for a dial tone In the Pre
4. CommPlete Communications Server 121 MultiModemManager User Guide In the Available Fields list select the fields that you want to export For example if you want to export all user names user IDs and user passwords in the security data base select User Name UserID and User Password in the Available Fields list To select a range of fields click the first field in the range and then shift click the last field in the range When the fields are selected click gt gt to move the selected fields to the Active Fields list Note You must select the UserID field if you want to be able to import this file at a later time The UserID field is used by the Manager to find database records When all the fields that you want to export are in the Active Fields list click OK The Export dialog box appears Select the database file you want to export the fields to and click OK Exit Command a Click the Exit command or its toolbar button to exit the Security Database Editor If you try to exit without saving changes to an open file a dialog box asks if you want to accept or cancel your changes The Edit Menu Set Template Find Find Next Find Previous Set Template Command Use the Set Template command to create edit or delete a record template A record template is a database record with some of the fields filled in which you can use to speed the addition of user records with similar attributes You c
5. Delete All You can use the Call Traffic window to display a history of your system s modem connections up to the last 200 calls for a longer period use the Statistical Analyzer At any time during the day some of your modems will be connected answering a call originating a call or sitting idle Here you can see which modems are in which of the first three states and if the call was originated which number was dialed and if the call was completed how long it was connected The Call Traffic window also allows you to determine who is using what modems If you are using MultiModemManager security the user ID of the user is listed along with the modem that the user is connected to If you are using MultiModemManager with RASExpress you can see who is using the modem for outbound use If you are using MultiModemManager with SNMP you can display a separate Call Traffic window for each IP site The title bar contains the IP site s long name See also e How to Display the Call Traffic Window on page 38 e Call Traffic Window on page 60 Call Back Queue Window D To display the Call Back Queue window click View Callback Queue or double click the Callback Queue icon in the client area of the main window CallBack Queue Note This window is not used with CommPlete Communications Server HD8 modems Call Back Queue 3 call back entries Phone Status Waiting to Dial Waiting to Dial This window
6. These reports list connections sorted by user ID The connection type phone number call duration and a running duration total for each user ID is listed Reports can be generated for Security User ID IDs in the managers security database Gateway User ID IDs maintained by the Async Gateway or all user IDs Gateway User ID Report From Mon Nov 15 08 10 00 1993 to Wed Dec 01 08 10 00 1993 User ID Modem USER1 1 14A USER4 1 8B USER4 1 8B USER7 1 8B WILL 1 14A WILL 1 14A WILL 1 14A WILL 1 8B Type 0 14400 V 42bis 0 14400 V 42bis 0 14400 V 42bis O 2400 MNP 4 0 14400 V 42bis 0 14400 V 42bis 0 14400 V 42bis 0 14400 V 42bis User ID Report From Mon Nov 15 08 10 00 1993 to Wed Dec 01 08 10 00 1993 User ID Modem USER1 1 14A USER4 1 8B USER4 1 8B USER7 1 8B WILL 1 14A WILL 1 14A WILL 1 14A WILL 1 8B Type 0 14400 V 42bis 0 14400 V 42bis 0 14400 V 42bis 0 2400 MNP 4 0 14400 V 42bis 0 14400 V 42bis 0 14400 V 42bis 0 14400 V 42bis Fault Reports Start Time Tue Nov 30 Tue Nov 30 Tue Nov 30 Tue Nov 30 Tue Nov 30 Tue Nov 30 Tue Nov 30 Tue Nov 30 13 15 16 16 11 11 12 17 Start Time Tue Nov 30 Tue Nov 30 Tue Nov 30 Tue Nov 30 Tue Nov 30 Tue Nov 30 Tue Nov 30 Tue Nov 30 13 15 16 16 11 11 12 17 03 46 06 48 37 38 39 49 03 46 06 48 37 38 39 49 45 07 13 55 24 15 51 47 45 07 13 55 24 15 51 47 1993 1993 19
7. CommPlete Communications Server 57 MultiModemManager User Guide Rack Display Window 58 To display the rack display window click on a rack icon in the Rack Groups or Modem Groups window and then click Display Remote IP 3 Rack 1 o 00 Communication Server PIVIIIIVIG Conmunication Server Commie Comas csi RX Multi 0 Muki ITEP ITEP The rack display window is a pictorial display of the selected rack that you can use to quickly determine the status of the rack s hardware The title bar identifies the rack s IP site and rack number A red number in the upper left corner of the window also identifies the rack Each installed modem card is represented by a front panel The model number of an installed modem card appears at the top of the front panel if the modem card version is not known then a question mark appears instead Empty slots appear blank The installed power supplies and the controller are represented as well The power status light on each power supply is green when the power supply is turned on The modem LEDs however are not functional Each modem card panel has a button for each modem on the card labeled A H To select a modem click its button The button turns green and the status bar in the main window changes to reflect the selection To select all modems in the rack click the Select All Modems button in the toolbar All of the buttons turn green and the status bar disp
8. Note Does not apply to CommPlete Communications Server sites Security Messages Userid Prompt mjUseria Password Prompt m jPassword Welcome Message m jConnected to MultiModemManager Syste Disconnecting Message m jDisconnecting from MultiModemManager Invalid Security Message m jinvalid Userid Password access denied Pass Through Message m jConnecting you to host system m j Fixed Callback Message m jYou will be called back at fixed number i Variable CB Message m jEnter phone number or press enter for fi Password Expiration Message m jPassword has expired Enter a new Pas New Password Prompt mjNewPassword 000000 Comfirm Password Prompt mjConfirm Password Use the Security Messages command to customize your installation s default con nection and disconnection prompts and messages In the Security Messages dialog box the m and j characters in each default mes sage create a carriage return and line feed respectively When mj occurs before a CommPlete Communications Server 67 MultiModemManager User Guide 68 message the message starts on a new line When m j occurs after a message the following message starts on a new line If you customize the prompts and messages be sure to include m j for readability The following examples show how the messages in this dialog box are used Note that because none of the prompts are followed by m j the user s response remains on the
9. Recovery Reset the overtime call threshold or break the connection and call again Power Supply failure Meaning A power supply has failed or has been switched off Recovery No immediate action required if there is a redundant power supply installed Rack Online Meaning The controller informed the Manager that it has come on line Recovery None Ring Detected during Outbound Meaning The call was not attempted because a ring was detected by a modem allo cated for callback Recovery Retry Server Error Meaning A command sent from the Manager was not acknowledged Recovery If the problem persists try exit Windows and restart MultiModem Manager Test0 ANLB 014400 FAILED Test 1 ANLB 09600 FAILED Test 2 ANLB 02400 Answer FAILED Test 3 ANLB 02400 Originate FAILED Test 4 ANLB 1200 Answer FAILED Test5 ANLB 01200 Originate FAILED Meaning May indicate a problem with the modem Recovery If the test consistently fails replace or repair the modem Timeout at Password prompt Meaning The modem failed to receive a password response within the timeout period 30 seconds Recovery None CommPlete Communications Server 11 Solving Problems Timeout at UserlD prompt Meaning The modem failed to receive a user ID within the timeout period 30 seconds Recovery None Messages and Recovery Procedures MultiModemManager displays a dialog box if it can not complete your command or if the
10. lect the Message Menu by typing M at the Main Menu Type E then press ENTER to select the Sysop conference Enter the name of the recipient or Sysop the subject and the message text Press ESC to finish then type S to save the message and exit To abort the message at any point leave any of the fields blank and press ENTER When you log on the BBS will ask if you would like to view the bulletin menu The bulletins are menu driven to read a bulletin enter its number You can also access the bulletins by typing B at the Main Menu About CompuServe About the 148 In addition to the BBS Multi Tech provides support through CompuServe s Modem Vendor Forum GO MODEMVEN under GO MULTITECH You can also download manuals Help files drivers Microsoft Mail scripts and product tips and descriptions from the forum s Multi Tech library Refer to your CompuServe documentation for special operating procedures Internet Multi Tech is a commercial provider on the Internet and we retrieve e mail messages from the following mailboxes on a periodic basis tsupport multitech com Technical Support mtsmktg multitech com Marketing Dept mtssales multitech com Sales Dept international multitech com International Marketing amp Sales writers multitech com Publications Dept Multi Tech s presence includes a Web site at http www multitech com and an ftp site at ftp ftp multitech com The ftp server mirrors the Multi Tech
11. symbol rate The symbol rate is selected during handshaking Modems with newer technologies e g V 34 modems can send more bits per symbol than older modems A V 32 mo dem sends 4 bits per symbol and 2400 symbols per second 9600 bps A V 34 modem sends up to 9 bits per symbol and 3200 symbols per second 28 800 bps The symbol rate parameter applies to V 34 operation only CommPlete Communications Server 7 The Manager Serial Speed The current serial port speed 115200 57600 38400 19200 12000 9600 4800 2400 1200 600 or 300 bps Carrier Frequency The current transmit and receive carrier frequencies in Hz 1600 1646 1680 1800 1829 1867 1920 1959 or 2000 During the handshake V 34 modems select the best carrier frequencies for the line conditions lower speed protocols such as V 32bis and V 32 have fixed carrier frequencies Precoding Precoding applies only to V 34 operation It helps the modem s adaptive equalizer by effectively whitening noise on the channel to minimize high frequency noise Whether or not this feature is used is determined on a call by call basis as the digital signal processor DSP analyzes the connection to determine optimal settings If this item says Off Off it means that neither side is using the feature Trellis Encoder The type of trellis encoding currently in use Values OFF V 22bis and older mo dems 2D 4D16 4D32 and 4D64 reported for both the send and the receive c
12. Click the Filter Modems command or its button to open the Statistical Filtering f dialog box In the Statistical Filtering dialog box you can select which racks and mo dems from the current analysis period are to be included in your graphs and reports Statistical Filtering Available Racks and Modems Selected Racks and Modems Rack 002 Slot 07 Modem A Add gt Rack 002 Slot 08 Modem A Rack 002 Slot 07 Modem B Rack 002 Slot 08 Modem B Rack 002 Slot 07 Modem C Rack 002 Slot 08 Modem C Rack 002 Slot 07 Modem D Add All gt gt Rack 002 Slot 07 Modem E Rack 002 Slot 07 Modem F Rack 002 Slot 07 Modem G Rack 002 Slot 07 Modem H Rack 002 Slot 08 Modem D lt Remove Rack 002 Slot 08 Modem E Rack 002 Slot 08 Modem F Rack 002 Slot 08 Modem G Rack 002 Slot 08 Modem H lt lt Remove All Available Racks and Modems This box contains a list of racks and modems that can be included in your graphs and reports Click a rack and modem to select it for inclusion in the Selected Racks and Modems list click it again to deselect it You can select as many as you want Selected Racks and Modems This box contains the list of racks and modems that will be included in your graphs and reports There must be at least one rack and modem in the list in order for a sta tistical analysis to take place Add Button Click to move selected racks and modems from the Available Racks and Modems list to the Selected Racks a
13. Select the type of connection analysis Connect Type Connect Class or Connect Speed from a submenu 98 CommPlete Communications Server 8 Statistical Analyzer Disconnections Command Select the Disconnections command to create and display a graph that shows dis connections by type Faults Commands Select the Faults command to create and display a faults analysis graph Select the type of faults analysis Security Faults Modem Test Faults Manager Faults or Modem General Faults from a submenu Modem Usage Commands Use the Modem Usage commands to display by percentage the types of modem ac tivity answer originate OOS faulty and idle that occurred during the analysis pe riod The Modem Usage commands are available only if you select Modem Usage Reports in the Analysis Period dialog box page 113 and only if the selected analysis period is longer than two minutes and there are modem usage events during it Select View Modem Usage Graphic Report to show the analysis as a graphic re port in the form of a line chart This is the counterpart to the real time graph in the Manager s Modem Usage window Select View Modem Usage Text Report to show the analysis as a text report of mo dem usage in even time increments with a summary report of peak average and low modem usage The text summary is saved in the file MRACK USG which you can print out or save to another directory for later analysis Remote Modem Faults
14. You can also use modem groups to determine which modems users can call into and get called back from See also Configuring Your Modems on page 15 Procedures How to Create a Rack or Modem Group Note Rack groups are predefined at a Complete Communications Server site 1 In the Defined Groups box click the IP site to which you want to add a group 2 Click Add 3 Type the group name and optionally the name and phone number of the con tact person for the group CommPlete Communications Server 4 Organizing and Configuring Your Modems 4 Click OK How to Move Racks Between Rack Groups Note Does not apply to a Complete Communications Server site 1 If necessary double click the IP site and or Unassigned group in the Unassigned Groups box to display your racks 2 If necessary double click the IP site in the Defined Groups box so that the des tination group is displayed 3 Using your mouse drag the rack that you want to move from the source group to the destination group How to Move Modems between Modem Groups 1 Double click the IP site and or Unassigned group in the Unassigned Groups box to display your racks 2 Double click a rack in the Unassigned group to display the modems in the rack 3 Double click the IP site and or modem group in the Defined Groups box to display the destination group 4 Select a modem and drag it from the source group to the destination group The rack that the mode
15. dialog box type the text you want to search for Next Command Select the Next command or press CTRL N to repeat the previous search Analysis Menu Analysis Analysis Process Filter Modems Filter Calls gt The Analysis menu has three commands Analysis Process Filter Modems and Filter Calls 102 CommPlete Communications Server 8 Statistical Analyzer Analysis Process Command Click the Analysis Process command or its button to open the Analysis Period dia log box In the Analysis Period dialog box you can select a period to analyze select output options and begin processing of the data Analysis Period Event File Directory CAMRACKAMR LOG Starting File Type Date April fio Eh El EYT C HR Time m Az E Output Options X ASCII Log Dump IX DBase Ill Log Dump Date Jue B jho Bliss E Aster Maes Bink a IX ASCII Delimited Dump Time 11 e 29 83 Samal Ending Note Graphic Reports are generated by default X Connection Reports IX Modem Usage Reports Event File Directory Type the path where the events files are stored if the path is different from the de fault directory C MRACK File Type MultiModemManager agent nodes and MR4800E MR9600 controllers generate dif ferent file types Select EVT to analyze events from an agent or HR to analyze events from a controller or local site Starting and Ending Select the start date an
16. program group called Rack Management is added to the Program Manager or the Start menu The Rack Management program group contains icons for the Rack Manager the Configuration Manager the Security Database Editor the Statistical Analyzer and several Read Me files which contain the most current information about MultiModemManager To start MultiModemManager double click on the Rack Manager icon CommPlete Communications Server 3 Configuration CommPlete Communications Server 7 MultiModemManager User Guide Introduction This chapter is a guide to setting up MultiModemManager for use with your racks and modems Viewing Local Modems To start MultiModemManager double click the Rack Manager icon The Manager module s main window appears MultiModemManager IP 192 168 90 2 Supervisor vi About Setup View Control Firmware k To ow Help j Sale Jo e RackGroups Modem Groups Display Current State EE Display Current State rib Unassigned Rack Groups Unassigned Modem Groups Rack Groups Modem Groups Tp Local Site IP Local Site IP Remote IP 3 hiJ Remote IP 3 Defined Rack Groups Defined Modem Groups Rack Groups Modem Groups Tp Local Site IP Local Site IP Remote IP 3 Lo Sales Ca Rack 1 Call Traffic Faultand CallBack Status Queue SNMP request O Remote IP 3 H Selected 1 0 0 When you first run MultiModemManager the Rack Groups and Modem Group
17. 1993 54 1993 00 1993 42 1993 54 1993 Connection Usage Report 000 00 None None None None None 000 00 000 00 000 01 000 00 None None 000 00 00 26 12 43 04 32 24 28 02 18 00 53 A Reports This report lists the number of inbound and outbound calls that were started in a selectable time slice of the analysis period The time period number of calls and duration are all listed Connection Usage Report From Mon Nov 15 08 10 00 1993 to Wed Dec 01 08 10 00 1993 1 Hour Period Start Time Tue Tue Tue Tue Tue Tue Tue Tue Tue Nov Nov Nov Nov Nov Nov Nov Nov Nov 30 30 30 30 30 30 30 30 30 10 11 12 13 14 15 16 17 18 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1993 1993 1993 1993 1993 1993 1993 1993 1993 Inbound Outbound Calls Duration Calls Duration 1 000 01 11 22 0 None 0 None 2 000 00 07 0 None 1 000 00 01 9 000 02 08 47 3 000 01 41 3 000 00 06 00 1 000 00 00 1 000 00 02 18 2 000 00 07 0 None 2 000 00 04 0 None 6 000 00 02 1 None 1 None Connection Statistics 11 31 46 26 20 01 55 Total Calls NANWAPRPNDEA Total Duration 000 01 000 00 000 00 000 03 000 00 000 00 000 00 000 00 11 22 07 11 01 31 50 33 06 26 09 38 04 01 02 55 None This report lists statistics f
18. 1A 1B 1C 2A 2B 2C 4A 4B 4C 5A 5B 5C 6A 6B 6C 8A 8C 9A 9B 9C 11A 11B 11C 14A 14B 14C From Node 1 Rack sent status report Date 93 11 30 Time 10 51 34 3750 Power supply status FFFF To Node 1 Slot 1 Modem B Disable Enable modem Date 93 11 30 Time 10 51 35 0000 Disable modem CommPlete Communications Server 398 399 400 401 402 403 404 1235 1236 1237 1238 1239 1240 1241 1242 1243 1244 1245 1246 To Node 1 Slot 1 Modem B Data for modem Date 93 11 30 Time 10 51 35 0000 00 41 54 26 57 31 5A Start Data AT amp W1Z End Data To Node 1 Slot 1 Modem B Data for modem Date 93 11 30 Time 10 51 35 0000 00 41 54 Start Data AT End Data To Node 1 Slot 1 Modem B Data for modem Date 93 11 30 Time 10 51 35 0000 00 41 54 53 32 30 3D 31 35 Start Data ATS20 15 End Data To Node 1 Slot 1 Modem B Data for modem Date 93 11 30 Time 10 51 35 0000 00 41 54 53 33 36 3D 31 30 Start Data ATS36 10 End Data To Node 1 Slot 1 Modem B Set security mode Date 93 11 30 Time 10 51 35 0000 No security checking To Node 1 Slot 1 Modem B Data for modem Date 93 11 30 Time 10 51 35 0000 00 41 54 26 4C 30 26 4D 30 Start Data AT amp LO amp MO End Data To Node 1 Slot 1 Mode
19. 3 Type the Get Community and Set Community settings to match the Get and Set Community settings of the agent that you are adding These are used for secu rity purposes The default is public 4 When you are finished click OK An IP site with the long name displayed should appear in the Rack Groups and Modem Groups windows list boxes How to Edit an IP Site 1 To edit an IP site s information find the IP site in either list box in the Modem Groups or Rack Groups window 2 Click the IP site and then click Edit You can change all the information for the site except the IP address 3 To change a site s IP address delete the old site and then add a new site with the new IP address and otherwise identical information Note A CommPlete Communications Server IP site can be edited only in the Modem Groups window How to Delete an IP Site 1 To delete an IP site find the IP site in either list box in the Modem Groups or Rack Groups window 2 Click the IP site and then click Delete This will close all windows and opened hierarchies in the Rack Groups and Modem Groups windows related to the site 10 CommPlete Communications Server 4 Organizing and Configuring Your Modems CommPlete Communications Server 11 RASExpress User Guide Organizing Your Modems Rack Groups The primary purpose of the Rack Groups and Modem Groups windows is to organ ize your modems so that they are easier to manage The Rack Groups window sh
20. 42 Testing Modems A variety of loopback tests can be performed on the modems in answer and originate modes and at different speeds These tests make sure that the DSP the processor the RAM and the ROM are all working for the selected modem and speed They test ba sically all the hardware except the DAA data access arrangement which is the cir cuitry that connects the modem to the phone line See also How To Test Modems on page 43 CommPlete Communications Server 35 MultiModemManager User Guide Resetting Modems You can reset a modem to clear it from a stuck state to hang it up though you should try Control Hangup Modem first or so that it can be flash programmed from the serial port this should also work without resetting the modem first Modems can be reset directly by the system manager or indirectly by letting the MultiModemManager reset modems in response to an abnormal event to see how to configure this see Acting in Response to Faults See also How To Reset Modems on page 43 Hanging Up Modems You may want to hang up a modem for several reasons to kick an overtime user off your system this can also be done automatically by a fault alarm to free up a mo dem for an expected call etc If the hangup action doesn t work then try resetting the modem See also How To Hang Up Modems on page 43 Acting in Response to Faults The MultiModemManager can detect and respond to ma
21. 42bis Tue Nov 30 10 57 24 1993 000 01 11 22 1 14A 0 14400 V 42bis Tue Nov 30 11 37 24 1993 000 00 00 15 WILL DT918007854080 1 14A 0 14400 V 42bis Tue Nov 30 11 38 15 1993 000 00 06 56 WILL DT918007854080 1 14A 0 14400 V 42bis Tue Nov 30 12 39 51 1993 000 00 01 31 WILL DT918007854080 1 14B A 14400 V 42bis Tue Nov 30 13 03 45 1993 000 00 12 43 1 14A 0 14400 V 42bis Tue Nov 30 13 03 45 1993 000 00 12 43 USER1 DT7302 1 1A A 9600 V 42bis Tue Nov 30 13 17 57 1993 000 00 01 51 1 14A A 14400 V 42bis Tue Nov 30 13 18 39 1993 000 00 15 18 1 14B A 14400 V 42bis Tue Nov 30 13 24 34 1993 000 00 04 32 1 8C 0 14400 V 42bis Tue Nov 30 13 24 34 1993 000 00 04 32 DT7302 1 8C 0 14400 V 42bis Tue Nov 30 13 29 54 1993 000 01 24 31 DT7302 1 14B A 14400 V 42bis Tue Nov 30 13 29 55 1993 000 01 24 28 1 14c A 14400 V 42bis Tue Nov 30 13 33 54 1993 000 00 00 53 1 14A A 14400 V 42bis Tue Nov 30 13 35 55 1993 000 00 02 18 1 14A A 14400 V 42bis Tue Nov 30 13 43 20 1993 000 00 04 26 1 14A A 14400 V 42bis Tue Nov 30 13 52 05 1993 000 00 02 18 1 14A A 14400 V 42bis Tue Nov 30 14 08 00 1993 000 00 05 34 1 14A A 14400 V 42bis Tue Nov 30 14 55 08 1993 000 00 00 26 1 8C 0 14400 V 42bis Tue Nov 30 14 55 10 1993 000 00 00 26 DT7302 1 14A A 14400 V 42bis Tue Nov 30 14 57 28 1993 None 1 14B A 14400 V 42bis Tue Nov 30 15 01 54 1993 000 00 02 18 1 8C 0 14400 V 42bis Tue Nov 30 15 01 56 1993 000 00 02 17 DT7302 1 8B 0 14400 V 42bis Tue Nov 30 15 46 07 1993 000 00 05 03 U
22. 83 130 ASCII delimited dump 103 Ascii Log command 101 ASCII log dump 101 103 152 AT commands 13 66 110 115 Automatic mode 64 base I O address 82 BBS Multi Tech 146 48 blacklist 29 71 Broadcast Local Racks command 65 buffer address 83 168 C Call Back Queue window 33 55 call direction 106 call pool 16 Call Traffic window 22 28 32 53 callback blacklist 71 modem settings 71 phone number 125 timer 20 71 type 125 Callback Queue window 28 callback security 20 databases 118 description 20 types 20 Change Password command 121 Clear All Modems command 91 client area 43 Close command Configuration Manager 114 Security Database Editor 120 colors of icons 45 command events sent from the Manager 164 community settings 10 CompuServe 148 computer requirements 6 configuration conditions 16 planning 14 16 procedures 16 17 configuration files 110 16 adding AT commands 115 assigning to modem 17 creating 16 111 default 110 editing 115 16 format 110 sending to remote rack 111 templates 112 Configuration Manager 16 92 110 16 Configuration Manager command 113 configuring for UNIX system 14 modem groups 17 modems 13 17 36 86 MultiModemManager 8 10 remote IP sites 10 connect status 62 Connect Time command 92 connection analysis report 154 connection history 33 106 154 CommPlete Communications Server Connection History command 106 Connection Sta
23. Alerts when the threshold is exceeded for a disconnect type of DTR loss Note that a disconnect type of DTR loss can sometimes be considered a normal disconnect Alerts when a connection is interrupted by the modem resetting Alerts when a connection is broken by the modem because the number of retransmits threshold has been exceeded Alerts when a connection is broken by the modem because the threshold of retrain attempts has been exceeded Alerts when a connection is broken by the modem because the in activity timer expired Alerts when the threshold is exceeded for invalid user ID attempts on a system This alarm could indicate a that a user is not typing the user ID correctly Alerts when the threshold is exceeded for invalid attempts by a spe cific user The count is cleared when a user successfully logs in Alerts when the threshold is exceeded for attempts to dial in by a user whose user ID has been disabled by the system administrator Alerts when the threshold is exceeded for an upper or lower power supply failure Alerts when the threshold is exceeded for a modem card seated in the rack cage Alerts when the threshold is exceeded for a modem card unseated from the rack cage Alerts when the threshold is exceeded for server errors Server er rors are usually catastrophic errors possibly indicating the computer is out of memory or the management interface card is in a state that requires a hard reboot Alerts wh
24. BBS CommPlete Communications Server 12 Warranty Service and Technical Support About the Multi Tech Fax Back Service Multi Tech s fax back service provides 24 hour access to sales marketing and techni cal literature for customers in the USA Dial 612 717 5888 follow the voice prompts and enter the document number for either the Sales and Marketing catalog or the Technical Support catalog of documents For convenience write your fax number in the following space From the Sales and Marketing catalog you can request to have newsletters white papers press releases brochures and other marketing literature faxed to you From the Technical Support catalog you can request basic modem operation information and troubleshooting guides With either catalog simply enter the FB Doc number of the literature you wish to receive CommPlete Communications Server 149 RASExpress User Guide 150 CommPlete Communications Server CommPlete Communications Server Appendixes 151 MultiModemManager User Guide Appendix A Reports Introduction There are several types of reports that can be generated using the event data captured by the Statistical Analyzer There are several ways to manipulate the event data into the type of report desired The events used to generate a report can be filtered by selecting the analysis period the modems to generate a report for modem filtering or the type of report requested ASCII dump connec
25. Card Installed lt Port Base Address 2e0 IRQ Level 2 Buffer Address d000 0 Wi Note The Management Interface Card Node ID must be set via the on card DIP switch S1 which should be set to 255 Card Installed Select if a Management Interface Card MIC is installed in your dedicated manage ment console If this box is checked the Port Base Address IRQ Level and Buffer Address boxes are enabled Port Base Address Type the base I O address of the dedicated management console The default is 2e0 hex CommPlete Communications Server 7 The Manager IRQ Level Type the IRQ Interrupt Request level of the dedicated management console The default is IRQ 2 Buffer Address Type the RAM buffer address where the Management Interface Card memory is stored The default is d000 0 If you change these settings and click OK you will see the following warning You have changed the Arcnet parameters You must restart Windows to fully reinitialize the Manager View Menu Call Traffic Faults Status Callback Queue Rack Groups Modem Groups Modem Usage Unmanaged Modems Call Traffic Command This command opens the Call Traffic window See page 60 for details Faults Status Command This command opens the Faults and Status Events window See page 62 for details Callback Queue Command This command opens the Call Back Queue window See page 62 for details Rack Groups Comman
26. Command a Toggles between the graphic view the Rack Display window and the text status view the Rack Status window of the rack Rack Grid Options The Rack Grid Options commands are available only when a Rack Status window is active Toggle Full Rack Display Rack Grid Options Modem Configuration Modem Group Name Modem Status User ID Connect Time Modem Configuration Command Select this command to display the modem configuration file assigned to each mo dem in the selected rack Modem Group Name Command Select this command to display the name of the group to which each modem in the selected rack is assigned Group names are assigned in the Rack Groups and Modem Groups windows see page 56 CommPlete Communications Server 91 MultiModemManager User Guide Tools Menu Y ES 92 Modem Status Command Select this command to display the connection status e g Free OOS Busy of each modem in the selected rack User ID Command Select this command to display the user IDs of the individuals currently using the modems in the selected rack If a modem is not in use the modem status is displayed instead Connect Time Command Select this command to display the connect time for each modem currently in use in the selected rack If a modem is not in use the modem status is displayed instead Statistical Analyzer Configuration Manager Security Database Editor Use this menu to access th
27. Command Use the Remote Modem Faults command to graph the types of faults that prevented configuration of remote unmanaged modems during the analysis period See also Unmanaged Modems Configuration Window on page 64 SNMP Information Command Use the SNMP Information command to graph the types of SNMP faults that oc curred during the analysis period General Graph Options Command Use the General Graph Options command to select how you want data to be dis played in all graphs except the Modem Usage window The command opens the General Graph Options dialog box CommPlete Communications Server 99 MultiModemManager User Guide General Graph Options Style C 2D Pie Chart O 3D Pie Chart Draw Horizontal Bar Charts IX No Labels on Bar Charts Background Color O White Grey AAA Style Select the style of chart by clicking an option button You can choose a two or three dimensional pie chart or bar chart Background Color Select the background color for your chart A white background is best if you are going to print the chart Draw Horizontal Bar Charts Select this option to display horizontal bar charts Clear it to display vertical bar charts No Labels on Bar Charts Select this option if you do not want labels on bar charts Clear it to label each bar on a bar chart Labels are most legible on horizontal bar charts The following example shows a default three dimensional vertical
28. Level 33 dbm Speed Shifts 0 Serial Speed 0 Precoding OOF Round Trip Delay 2 ms Link Type v 34 Data Format Asyno Receive Level ReTransmits Transmit Level 17 dbm ReTrains 0 Speed Shifts 0 Blocks Received 0 Blocks Xmitted 0 Receive Level ReTrains Blocks Received Far Echo Level Symbol Rate Carrier Freq Trellis Encoder FallBackfForward Locally Enabled Line Type Dial Up Line Disconnect Reason Not Yet Reported 3429 3429 1959 1959 4016 4016 Line Quality bad CONRERDEBO Line Quality Low 10 Line Quality High 10 EIA Signals 9 9 9 9 EIA Signals gt 9 DTR pco DSA CTS 9 a 9 o OTR Dco DSR CTS RTS CONNECT 28800 LAPM COMPRESSED 3 L The modem status window displays modem information in two formats When it first appears the window displays basic information about the modem as shown in CONNECT 28800 LAPM COMPRESSED CommPlete Communications Server 59 MultiModemManager User Guide 60 the illustration on the left This basic format is useful for a quick check of the mo dem s operation After a few seconds the window changes to the detailed display shown on the right LED Indicators The LED indicators at the top of the display show the status of the modem s com munications circuits including the data rate of the current connection Transmission Information The second block of information shows information about the current connection Transmit Level The modem s transmit
29. Report which modems are online Report which modems are OOS Report which modems are faulty Report on the power supply status Security check result Failed try again if lt programmed number of attempts else hang up see commands OxD and OxE Passed allow passthrough Passed call back at fixed number Passed allow caller to enter number for callback Send a command for the modem to execute Data to send across line Data to send out the serial port Sub subcommand Now Next connect Next disconnect Next idle period Connect greeting Hang up modem Busy out modem OOS Sub subcommand Turn off OOS Turn on OOS Reset modem Test modem ANLB 14400 ANLB 9600 ANLB 2400 Answer ANLB 2400 Originate ANLB 1200 Answer ANLB 1200 Originate Set rack controller time and date Security Welcome message Security User ID prompt Security Password prompt CommPlete Communications Server 163 MultiModemManager User Guide Security Total tries Total number of tries Security Legal tries Total number of tries Security Invalid message Security Disconnect message Set inactivity timer Timer value in seconds Report modem firmware version Modem status report Stop sending Start sending Security Good passthrough message Security Good fixed callback message Security Good variable callback message Set security mode None Inbound Outbound Outbo
30. Select Enable Password Expiration as a security precaution to require the user to pe riodically change his or her password In the Expiration Interval box type the period of change in days In the Current Password Expiration Date box type the date on which you want the user to first change his or her password Edit Command Click the Edit command or its toolbar button to edit a selected record The Edit command opens the Edit Add Database Entry dialog box page 139 You can also edit a record by double clicking on it Delete Command Click the Delete command or its toolbar button to delete a selected record from the database A dialog box asks you to confirm your decision before the record is removed 126 CommPlete Communications Server 10 Security Database Editor Help Menu Using Help Security Database About Security Database Using Help Command Click Using Help for instructions on how to use Windows Help Security Database Command Click Security Database for instructions on how to use the Security Database Editor About Security Database Command Click the About Security Database command or its toolbar button to display the software version number and copyright information CommPlete Communications Server 127 MultiModemManager User Guide 128 CommPlete Communications Server 11 Solving Problems CommPlete Communications Server 129 MultiModemManager User Guide Introduction This chapter provi
31. Server 8 Statistical Analyzer CommPlete Communications Server 95 MultiModemManager User Guide Introduction Use the Statistical Analyzer to analyze and display events collected by the Multi ModemManager in the form of a graph or report You can analyze the event data in several different ways depending on the type of report desired You can display the analyzed event data as pie charts or bar graphs and you can create connection re ports and log reports in ASCII or dBASEIII format You can view a report in a text editor or print its contents to any Windows printer Using the scrollable read only Statistical Analyzer text viewer you can display print or search any report To run the Statistical Analyzer from Windows double click on the Statistical Analyzer icon in the Rack Management program group or folder To run it from the Manager click the Statistical Analyzer button on the toolbar Main Window The following illustration shows the main window after an analysis period has been processed Statistical Analyzer BA Menu bar File Edit Search View Analysis Report Window Help Toolbar MIEI E El El E Page 1 of 0 Outbound Calls a GATE RPT 2 Inbound Calls Filtering Modems Analysis Period Abo O E Number of events during ie analysis period analysis information Thu Apr 10 11 29 00 1997 to Tue Jun 10 11 29 00 1997 asci oem CON 11737 Both
32. This eliminates the possibility of a hacker randomly generating passwords to have adequate time to chance upon a valid password e Fixed callback This type of security requires a user to perform a normal login procedure that is to provide his or her user ID and password before access to the host is permitted The user is given a preset number of login attempts which the system administrator sets in the Security Defaults dialog box The system then disconnects and calls back the user at the callback phone number listed in the se curity database A hacker who has managed to obtain a legitimate password and user ID would not be able to gain access to the system because he or she would not be at the legitimate callback number e Variable callback This is the most useful type of security for your frequent trav elers or laptop users such as sales representatives claims agents and repair tech nicians This method works like fixed callback except that the user is prompted for the callback phone number at his or her present location If your user presses ENTER when prompted for the phone number to call back variable callback as sumes that the user is at the fixed callback location and automatically calls the user at the callback phone number listed in the security database Note You can use the Callback Blacklist command to prevent callback to a phone number or a range of numbers see page 80 Security Planning Your answers to the fo
33. Usage Summary 39 47 55 03 11 19 27 35 43 51 59 07 14 22 30 38 46 54 02 10 18 26 34 42 50 58 06 14 22 30 38 46 54 03 03 03 03 04 04 04 05 05 05 05 06 23 06 07 07 07 07 08 08 08 08 09 09 09 10 10 10 10 11 11 11 11 2 3 1 15 2 35 1 15 1 15 1 15 1 15 1 15 1 15 1 15 2 35 1 15 1 15 1 15 1 15 2 35 1 15 1 15 1 15 1 15 1 15 2 3 1 15 1 15 1 15 1 15 2 35 1 15 1 15 1 15 1 15 1 15 1 15 1 153 0 0 1 1 1 1 1 1 1 153 1 15 1 153 1 15 0 0 1 153 1 153 1 153 1 153 0 0 2 3 1 15 1 153 1 15 1 153 1 15 1 153 1 153 1 153 1 153 1 153 2 35 1 153 1 15 0 0 1 15 1 153 0 0 0 0 0 0 0 0 0 0 0 0 0 05 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 05 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 From Thu Feb 16 17 05 00 1995 to Thu Feb 16 23 00 34 1995 Answer Originate
34. are presented with a prompt that asks them which host they want to call them back CommPlete Communications Server 5 Security Example 4 Pass through and callback users one host type Modems Security Type Connected to Modem Group 1A 2H Both security The host computer This site has a mix of callback and pass through users so the system has to have both dial in and dial out security modems However separate modems for the pass through users and the callback users are not desired By setting all the modems to be both security modems the modems can be shared for both purposes See also e How to Set Up Security Modems and Modem Groups on page 32 e How to Set Up Your User Database on page 33 Security Procedures Setting up MultiModemManager security requires some planning before making changes The following sections will help you set up security for the first time How to Set up Security Modems and Modem Groups 1 First decide which modems are going to be security modems and what modem groups they are going to be partitioned into and create modem groups for them This should reflect your needs to control access to different host types and access by users with different security levels Also consider what type of security mo dem inbound outbound or both each modem is going to be Note Chapter 4 Organizing Your Modems explains how to create modem groups and how to put modems into them If you
35. bar chart without labels Connect Speed Connect Speeds 500 14400 180 18 ee F 19200 40 04 Connections 24000 380 38 28800 240 24 33600 160 16 Speeds 1000 Inbound and Outbound Connections on Thu Apr 10 11 29 00 1997 to Tue Jun 10 11 29 00 1997 100 CommPlete Communications Server 8 Statistical Analyzer Modem Usage Graph Options Command Use the Modem Usage Graph Options command to select how you want data to be graphed in the Modem Usage window The command opens the Modem Usage O 3D Area Graph IX Idle Graph Options dialog box Modem Usage Graph Options Style Data To Include Line Graph IX Connections Answer Originate Separate O Area Graph Ix 00S O Tape Graph X Faulty Background Color Sas Grey Style Select the style of graph by clicking an option button Background Color Select the background color for your chart A white background is best if you are going to print the chart Data To Include Select the kinds of data that you want to include in your Modem Usage graph By de fault all four check boxes are selected Select Connections to include modem connec tion types in the graphs In the associated list box select which types of connections you want displayed answer originate answer and originate combined or answer and originate displayed separately Select OOS to include information about out of service modems Select Faulty to
36. configuration of both rack mounted modems and stand alone or unmanaged rack mounted modems It enables the administrator to change modem and rack con figurations analyze modem performance control access to the modems for security and monitor all connections Description MultiModemManager consists of four modules the Manager the Configuration Manager the Statistical Analyzer and the Security Database Editor e The Manager provides organization of modems through rack groupings visual feedback on system status control over callback security options fault and alarm status and corrective actions diagnostic tools for testing verifying and tracking modem operation and automated modem configuration The Manager tracks connections and faults in near real time giving you up to the moment troubleshooting and reporting information that allows you to respond to minor problems before they cause major breakdowns e The Configuration Manager lets the administrator create custom configuration files for modems send AT commands and set S register values Each modem is associ ated with a configuration file stored in flash memory on the rack controller card Because configuration files can be assigned to one or more modems the configu ration of a group of modems can be changed by editing a single file e The Statistical Analyzer performs statistical analyses of event data and generates connection reports log reports and graphs of the analy
37. data pump its SIO and CPU circuitry and its other data access arrangement DAA circuitry which isolates a network from phone line equipment Test5 ANLB 1200 Originate Click to perform a local analog loopback test at 1200 bps in originate mode This test checks the modem s data pump its SIO and CPU circuitry and its other data access arrangement DAA circuitry which isolates a network from phone line equipment Test6 Dial Tone Present Click to test for a dial tone on the selected modems OOS Command Use this command to set selected modems out of service OOS or to restore them to service To set selected modems out of service click Control OOS Set then click OK to proceed When they are out of service the modems in the Rack Groups and Modem Groups windows are marked OOS To set selected modems back in service click Control OOS Clear Hangup Modem Command Use this command to disconnect selected modems To disconnect one or more mo dems first select them in the Rack Groups or Modem Groups window then click Control Hangup Modem and click Yes to proceed Reset Modem Command Use this command to reset selected modems To reset one or more modems first se lect them in the Rack Groups or Modem Groups window then click Control Reset Modem and click Yes to proceed CommPlete Communications Server 85 MultiModemManager User Guide 86 Reset Controller Command Use this command to reset a selected r
38. displayed are the names of the modem groups that they are members of This feature is not available with pass through security See also How to Set Up Security Modems and Modem Groups on page 32 Do You Have Multiple Security Levels for Call in Users You may want to give some users such as system administrators more access to your system than ordinary users But the amount of access that you give may also depend on what type of data the users are accessing If the data is sensitive then you will probably want to lock out your least trusted users LTUs and restrict even your most trusted users MTUs so that it would be difficult for anyone to hack into the data If the data is not sensitive then your MTUs could be given more freedom and your LTUs could have restricted access The different access privileges for MTUs ac cessing your most sensitive data versus your least sensitive data could be accom plished by having different user accounts for each type of data for that user e g have an administrative account for doing system maintenance and a regular account for normal access to the system MultiModemManager security has many security barriers that can be adjusted to al low many different security levels The following table shows the different barriers and how they might be set for different types of users and data CommPlete Communications Server 23 MultiModemManager User Guide Possible values Security barrier most
39. files If the problem persists call Multi Tech Technical Support ERROR Node doesn t exist or dataLen lt 20 in cbSecurityCheck routine Type System Error Meaning An internal global passed into the callback security routine is not the cor rect length This can be caused if the Manager software starts while call back security calls are in progress Recovery No action Callback security that begins after the Manager software is running should behave normally CommPlete Communications Server 11 Solving Problems Error opening database Type System Error Meaning The open attempt on the security database file failed possibly because of a sharing violation Recovery Only one application can write to the file at a time Freeing a NULL pointer Type System Error Meaning The local memory free routine attempted to free a storage area pointed to by an invalid pointer This could mean that the internal memory man agement is in error and the system may be unstable Recovery Restart the operation if the problem persists call Technical Support Help not available for selected item Type System Message Meaning Help does not contain information on the topic you are requesting Recovery None required Lower Power Supply is not installed in Rack lt node id gt Type System Message Meaning The power supply is not installed in the indicated rack This could mean that a redundant power supply is improperly installe
40. first selecting the modems and then selecting the test to be run from the Control Test Modem menu The test results are displayed on the screen See also How to Select Modems on page 19 How To Reset Modems Reset a modem by first selecting the modem and then selecting Control Reset Modem See also How to Select Modems on page 19 How To Hang Up Modems Hang up a modem by first selecting the modem and then selecting Control Hangup Modem See also How to Select Modems on page 19 How To Set Up Fault Actions To set up a fault action on an independent or agent node click Setup Fault Alarms Setup Fault Alarms To set up a fault action on a supervisor node click an IP site in the Rack Groups or Modem Groups window before selecting the Setup Fault Alarms command To edit a fault action double click on the fault in the Setup Fault Alarms dialog box This opens a dialog box that allows you to enable or disable the fault and to select the action associated with it CommPlete Communications Server 37 MultiModemManager User Guide 38 CommPlete Communications Server 7 The Manager CommPlete Communications Server 39 MultiModemManager User Guide Introduction 40 The Manager module enables you to organize monitor and control your modems You can hang up reset put out of service and configure them You can monitor the status of individual modems through the Modem Groups window and the
41. instead of MultiModemManager DEFAULT CFG This file is sent to the modem if no other file is assigned to the modem To assign a configuration file to a modem see Set Modem Config File Command on page 98 1432MR CFG This is the default configuration file for MT1432MR modems ISP CFG This configuration file includes example settings that can be used for a dial in service such as an Internet service provider 112 CommPlete Communications Server 9 Configuration Manager The Main Window The main window is blank when you start Configuration Manager Click the File menu and then click New to create a new configuration CFG file or click Open to open an existing configuration file Many of the buttons on the toolbar are available only when a configuration file is open The following illustration shows the main window with a configuration file and the Master Command List dialog box open About Exit New Open Close Save SaveAs Add Edit Delete Master List onfiguration Manager EU Dees ee a Description Busy out after Disconnect Retransmit Count Echo Commands Result Codes Register Number of rings until answer ZHegister Remote Configuration Escape Character Regi Regi Master Command List Speed Speed Command Description Clock Select Configure Busy out after Disconnect Data Compression Data Compression DTR Dialing Pulse Dial Ratios Ring Message on callback Bell or ITU T answer tone at 3
42. iria 49 Status A A ida EAN iaa 50 Rack Groups and Modem Groups WindoOWS meceononenonnncnnnnnnnenanananannnnananananananonnanararanannaoa 50 kon Colors ita aaa lr 51 Opening and Closing an Object oooonocinicicicicininananininnanonononnnncnnonnnnononononon anno nn nana nono rarncnnos 51 Moving a Rakion ii it aa ais 52 M ving a Mode in aan 52 Displaying Modem Information cccccnncncnnnnnnnonaninonnnnanannnnonononananononononncncnon oran on nono nininnos 53 Adding and Editing Objects iisisti epn iea a a aniani 55 MOUSE Shortcuts aneian A A EA AE EE AA a A eset 59 Menu Commands iii a ii a it oaa ieaie 59 Call Traffic WindoWivtstanniia aaa 60 Fault and Status Events Window ccccccccsssscssscesssecssccesseecssecesseecaecesseeesaeceeeeessecesseeenseeeses 62 Call Back Queue Window c cccccsccssesssesssesscesscesscecesseceseceseceaecssecseecaeecseeseesesseeesseseseessenaes 63 Modem Usage Window iien sieri iia ciencia 63 Unmanaged Modems Configuration Window ececoonononcnnnncnnncnenennncncncararannncnnnnarararanananos 64 Rack Display Window i ii issstercieradthscteies A icaisterio tei a a tte acid 66 Modem Status Wind Wii a a ea lina 67 A NN tee 71 About Mentiras 71 Setup Men iio ica lod 72 VOM MEU A A a Mas nee Pee 93 Control Men Unit ln cree eos ESAS ii a a a eaa 94 Firmware Mella ala dai 100 RackM enlU anida aadipdeeeredens 101 Tools MEU A A A E E a ta Elina 102 8 Statistical Analyzer TEO LUCA A A A ss Mesos aad Roa 106 M
43. is used with MultiModemManager security It shows which users have passed security and are either responding to further modem prompts or are waiting to be called back This is a good debugging tool if you are trying to get your Multi ModemManager security up and running See also Call Back Queue Window on page 63 CommPlete Communications Server 33 MultiModemManager User Guide Rack Display Window To display the rack display window click on a rack icon in the Rack Groups or Modem Groups window and then click Display Remote IP 3 Rack 1 ke stool pa dit 99090009 99 MurtiMopermManager 2 Eg c 555555 WRAL T NNE o Comma e This window shows a graphic display of a rack It shows which modem cards are in stalled which power supplies are installed and operating and the node ID of the rack Note however that the LED states in this display are for purposes of illustra tion only From here you can select modems to configure reset etc If you click the Toggle Full Rack Display button the display changes to show the current status of all installed modems See also Rack Display Window on page 65 Modem Status Window You can display a modem status window by any of three methods e Click on a modem icon in the Rack Groups or Modem Groups window and then click Display Double click on a modem icon in the Rack Groups or Modem Groups window Double click on a modem button in a rack dis
44. list of file areas type L twice If you do not type the second L you will list all of the files on the BBS Mark the file areas you would like to examine by typing each file area s list number and pressing ENTER Enter L to list all the files in the selected file areas Enter C to go forward in the file list and P to go back Mark one or more files for download by entering M the list numbers of the files and pressing ENTER Enter D You will see a list of the files you have marked Enter E if you would like to edit the list otherwise enter D again to start the download process Select a file transfer protocol by typing the indicated letter such as Z for Zmodem the recommended protocol If you select Zmodem the file will transfer automatically If you select another protocol you may have to initiate the transfer yourself In most communica tions programs the PAGE DOWN key initiates the download When the download is complete enter S to return to the File Menu Reading a Message When you log on the BBS will tell you if you have a personal message mail At the prompt Would you like to read it now type R to read the message This is CommPlete Communications Server 147 RASExpress User Guide the only point at which you can read your mail since you cannot read any messages from the Message Menu Leaving a Message Bulletins The Multi Tech BBS has no public discussion area To leave a personal message se
45. lt PASSED FAILED gt on Modem lt modem letter gt Slot lt slot number gt Node lt node id gt Type System Message Meaning This message indicates the result of the test that was run on the selected modems Recovery None required Unable to execute lt tool name gt Type System Error Meaning An error was received when trying to run the tool that you requested Recovery Call Multi Tech Technical Support The Install file may have been cor rupted the EXE file deleted or the MANAGE EXE was moved from the Install directory Unable to start print job Type System Error Meaning An error was received when trying to print the report Recovery See if the selected printer is operational Retry the operation and if the y P P ry P problem still persists call Multi Tech Technical Support Unknown configuration file lt filename gt Type System Error Meaning An error was received when trying to open the indicated configuration file Recovery Check to see that the configuration file exists or if the filename was mis spelled CommPlete Communications Server 11 Solving Problems Upper Power Supply is not installed in Rack lt node id gt Type System Message Meaning The power supply is not installed in the indicated rack A redundant power supply could be improperly installed or not installed at all This message is meant to be informational and not trigger a response from the operator Recovery None requi
46. make sure that the Node ID is set to 255 on the Reference Diskette Make sure that Setup Broadcast Local Racks is selected Make sure there is an MultiModemManager link terminator in the last rack of the daisy chain If you have more than 4 racks then you must have a MultiModemManager link hub CommPlete Communications Server 11 Solving Problems SNMP Problems can t see my remote MultiModemManager agent sites Make sure you defined your managed agents in either the Rack Groups or Modem Groups window I can see my remote MultiModemManager agent sites but they are grayed 1 Ping the grayed agent site to make sure that it is up and operational 2 Ifthe IP site is a CommPlete rack make sure that the MR9600 controller does not have a shorted test jumper 3 Make sure that the GET and SET Community strings you specified when defining the agent site in MultiModemManager match those set on the agent site 4 Make sure that the SNMP mode on the MultiModemManager agent site is set to Agent The MultiModemManager supervisor cannot recognize remote sites whose SNMP mode is Independent I never see remote MultiModemManager agent fault status information If the MultiModemManager agent site is grayed on the supervisor follow the pre ceding troubleshooting steps The Call Traffic window or a Modem Status window for a MultiModemManager agent site receives no information If the MultiModemManager agent site is grayed on the su
47. print Report Type System Error Meaning An error occurred when trying to print the report Recovery See if the selected printer is operational Retry the operation and if the problem still persists call Multi Tech Technical Support CommPlete Communications Server 137 MultiModemManager User Guide 138 Congested Rack Type System Error Meaning A rack is congested i e the percentage of modems in use exceeds the threshold value specified Recovery Examine modem usage and or add modem cards Could not create the Call Traffic window Could not create the Fault Events window Could not create Online window Could not create About window handle Could not create the Modem Status window Type System Error Meaning An error occurred while trying to open the child window This error could be caused by having too many child windows open Recovery Close some of the existing windows and then attempt to open the window again lt group name gt does not have any racks on the system Type System Message Meaning The group can only be opened if at least one rack from the group is cur rently active on the system Recovery Add one of the racks to the system to activate the group Error creating Events Log File Error creating Test data Log File Error opening output file Type System Error Meaning An error occurred while trying to create a file Recovery Check to see if space exists on the disk to create new
48. rack in the Rack Groups or Modem Groups window 2 Inthe Firmware menu click Update then Controller 3 In the Open Hex File dialog box double click the HCX file with which you want to update the rack controller If you have not added any HCX files to the MRACK directory select the MR4800 HCX file 4 The Update Controller Firmware dialog box displays the progress of the firm ware update 5 When the update is finished click the Close button To update a modem 1 Select a modem in the Rack Groups or Modem Groups window 2 In the Firmware menu click Update then Modem 3 In the Open Hex File dialog box double click the HEX file with which you want to update the modem 4 The Update Modem Firmware dialog box displays the progress of the firmware update 5 When the update is finished click the Close button 90 CommPlete Communications Server 7 The Manager Rack Menu The Rack menu is available only when a Rack Display window is active Use it to se lect modems in the Rack Display window and to toggle the Rack Display view Some Rack menu items can be accessed by buttons on the toolbar Select All Modems Clear All Selected Modems Toggle Full Rack Display Select All Modems Command Le Selects all the modems in a rack when the Rack Display window is active Clear All Modems Command a Clears deselects all the modems in a rack when the Rack Display window is active Toggle Full Rack Display
49. supply outputs are good logical command 6 9 Phonenum The phone number dialed by the modem character 80 command 6 10 Userid The User ID field character 16 commands 6 11 6 12 Lineqend The line quality is a value 1 to 10 based on the EQM value return from the data pump 1 being good 10 bad numeric command 6 11 Lineqlow The worst value the line quality attained during the connection numeric command 6 11 Lineqhigh The best value the line quality attained during the connection numeric command 6 11 Xmitlevel The transmit level in dBs as reported by the data pump This value is assumed to be negative numeric command 6 11 Recvlevel The receive level in dBs as reported by the data pump This value is assumed to be negative numeric command 6 11 Rexmits The number of retransmits during the connection numeric command 6 11 Retrains The number of retrains during the connection numeric command 6 11 Spdshifts The number of speed shifts during the connection numeric command 6 11 Blksxmit The number of blocks transmitted numeric command 6 11 Blksrecv The number of blocks received numeric command 6 11 Chrsxmit The number of characters transmitted numeric command 6 11 Chrsrecv The number of characters received numeric command 6 11 CommPlete Communications Server 161 MultiModemManager User Guide Special Events Nodeid FF Destid FF CA E Cmndnum T
50. to its serial port is inactive This ensures that incoming calls will not roll over to this inactive device One way to do this is to set up the 536 and S37 registers in the modem configuration file so that when DTR is not high the modem will auto matically go out of service See the ISP TXT file in the MRACK directory or folder See also e How to Move Modems between Modem Groups on page 15 e How to Set Modem Group Configuration Settings on page 19 e How to Set Modem Inventory settings for Modems on page 19 Configuration Procedures 16 How to Create or Edit Modem Configuration Files Use the Configuration Manager to create and edit modem configuration files You can access it by either double clicking the Configuration Manager icon in the Rack Management group or by clicking the Configuration Manager button on the right side of the Manager toolbar Create only one configuration file for each type of con figuration that you need The configuration type could be based on the type of mo dem the type of host to which the modem is connected the firmware level that the modem is running or other considerations Do not create one configuration file per modem Configuration files should include only commands that are different from the factory default settings of the modem Items that should be considered when creating mo dem configuration files are the serial speed at which the host expects to talk to the modem the
51. to the Available Database Files box click Remove All CommPlete Communications Server 7 The Manager Security Host Select Command Use the Security Host Select command to determine whether a user can select the host that calls the user back Note Does not apply to CommPlete Communications Server sites Host Select TF Allow Host Select Host Select Message Select a Host Prompt Host Allow Host Select Select this check box to enable users to choose the hosts that call them back A user who successfully logs in is asked to select the host from a list Host Select Message Type a message that will tell the user to select a host The default message is Select a Host Prompt Type a word or words that will prompt the user to type the number of the host the user wants The default prompt is Host Buttons Click OK to save your changes and exit from the dialog box Click Defaults to revert to the default settings which do not allow host selection Click Cancel to abandon any changes Example Assume that the following modem groups have been defined Inbound containing a pool of inbound security modems used to answer security calls UNIX containing a pool of outbound security modems connected to a UNIX host IBM containing a pool of outbound security modems connected to an IBM mainframe DEC containing a pool of outbound security modems connected to a DEC mainframe Userl is a member of the Inbound UNIX and
52. 00 bps Pulse or Tone Dial Reverse Mode of Operation Long Space Disconnect CAMRACKIISP CFG 0 Unmodified Configuration file name Number of commands in file Edit status About Menu Configuration Manager Alt F4 Configuration Manager Command Click the Configuration Manager command or its toolbar button to display the soft Se ware version and copyright information CommPlete Communications Server 113 MultiModemManager User Guide Exit Command Ear Click the Exit command or its toolbar button to exit Configuration Manager If you try to exit Configuration Manager without saving changes to an open configuration file a dialog box asks if you want to accept or cancel the changes File Menu Open Close Save Save s Use the File menu to create open close and save configuration files Configuration files have the extension CFG The Close Save and Save As commands are available only when a file is open New Command Click the New command or its toolbar button to create a new configuration file When the file is open the Save Save As and Close commands in the File menu and the Add Edit Delete and Master List commands in the Record menu become available Open Command Click the Open command or its button to open an existing configuration file When the file is open the Save Save As and Close commands in the File menu and the Add Edit Delete and Master Li
53. 13 RASExpress User Guide Modem Inventory settings include options that might be set by switches on the mo dem such as whether the modem is to be a dial up or leased line asynchronous or synchronous security or non security modem Modem Inventory cannot be config ured at a CommPlete Communications Server site Configuration Planning 14 The following questions may be useful when configuring a MultiModemManager system Are your modems connected to one type of host device or to multiple types of host devices The host device is the device that is connected to the serial port of the modem Exam ples of different types of host devices might be a UNIX system an AS 400 system a terminal server a remote node gateway a fax server etc Different types of hosts can require different modem configuration files and different Modem Inventory settings because different hosts can expect the modem to perform in different ways It helps to put modems that are connected to the same type of host in the same modem group so the Configure Options settings can be set the same for the modems Examples Host 1 A RASExpress server or a fax server needs no configuration because it reconfigures the modem before and after every call Modem configuration file DEFAULT CFG not used Modem Inventory settings Asynchronous default Dial up default None Configuration Options settings for modem group Fax Server None the fax server takes ca
54. 2 messages 131 35 recovery procedures 135 44 event logging 66 events sent to the Manager 166 Exit command Configuration Manager 114 Manager 63 Security Database Editor 122 Statistical Analyzer 98 Export command 121 exporting reports 103 F F3 key 89 F4 key 89 fault alarms 74 description 76 pager notification 80 Fault and Status Events window 32 54 fault management 36 74 81 alarm actions 75 alarms 74 faults list 78 messages 131 35 pager codes 76 pager notification 80 recovery procedures 135 44 reports 157 setup 37 Fault Report by Modem command 107 faults and status events description 78 viewing 32 169 MultiModemManager User Guide Faults commands 99 fax server 14 15 fax back service 149 File menu Configuration Manager 114 Security Database Editor 120 Statistical Analyzer 97 file types 103 120 Filter Calls commands 106 Filter Modems command 105 Find command 102 124 Find Next command 124 Find Previous command 124 Firmware menu 90 fixed callback security 20 21 22 free space warning 66 function keys 66 89 G General Graph Options command 99 Go Online with Modems command 89 graph options 101 H hanging up a modem 36 37 85 Hangup Modem command 85 Help menu 127 history connection 154 history connection 33 106 host device 14 Host Select dialog box 73 host types multiple 23 I O address 82 icon colors 45 Import c
55. 43 MultiModemManager User Guide You need to select a Rack to Print Reports Type System Message Meaning You have not selected a rack Recovery Select a rack and retry printing the report Diagnostic Tests The resident tests in the MultiModemManager system provide analog loopback ANLB tests at the various modem speeds When you select a test and specify the modems to be tested the test runs automatically The system software sends the specified test command to the selected modems and displays a message that indicates whether the test passed or failed for a particular modem 144 CommPlete Communications Server CommPlete Communications Server 12 Warranty Service and Technical Support 145 RASExpress User Guide Limited Warranty Multi Tech Systems Inc MTS warrants that this product will be free from defects in material or workmanship for a period of two years from the date of purchase or if proof of purchase is not provided two years from date of shipment MTS MAKES NO OTHER WARRANTY EXPRESSED OR IMPLIED AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by light ning storms water or power surges or which have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by the customer or any party without MTS s written authoriz
56. 55 10 1993 000 00 00 26 DT7302 1 8C 0 14400 V 42bis Tue Nov 30 15 01 56 1993 000 00 02 17 DT7302 1 14A 0 14400 V 42bis Tue Nov 30 11 37 24 1993 000 00 00 15 WILL DT918007854080 1 14A 0 14400 V 42bis Tue Nov 30 11 38 15 1993 000 00 06 56 WILL DT918007854080 1 14A 0 14400 V 42bis Tue Nov 30 12 39 51 1993 000 00 01 31 WILL DT918007854080 1 14A 0 14400 V 42bis Tue Nov 30 13 03 45 1993 000 00 12 43 USER1 DT7302 1 14A A 14400 V 42bis Tue Nov 30 13 18 39 1993 000 00 15 18 1 14A A 14400 V 42bis Tue Nov 30 13 35 55 1993 000 00 02 18 1 14A A 14400 V 42bis Tue Nov 30 13 43 20 1993 000 00 04 26 1 14A A 14400 V 42bis Tue Nov 30 13 52 05 1993 000 00 02 18 1 14A A 14400 V 42bis Tue Nov 30 14 08 00 1993 000 00 05 34 154 CommPlete Communications Server 1 14A 1 14A 1 14A 1 14A 1 14A 1 14A 1 14B 1 14B 1 14B 1 14B 1 14B 1 14B 1 14cC A 14400 V 42bis A 14400 V 42bis O lt 300 Normal 0 lt 300 Normal O lt 300 Normal O lt 300 Normal A 14400 V 42bis A 14400 V 42bis A 14400 V 42bis A 14400 V 42bis O lt 300 Normal O lt 300 Normal A 14400 V 42bis Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov 30 30 30 30 30 30 30 30 30 30 30 30 30 14 14 17 17 17 18 13 13 13 15 17 17 13 55 57 06 09 14 02 03 24 29 01 18 33 33 08 1993 28 1993 43 1993 29 1993 32 1993 20 1993 45 1993 34 1993 55
57. 85 3500 or 800 328 9717 U S Fax 612 785 9874 Technical Support 800 972 2439 BBS 612 785 3702 or 800 392 2432 Fax Back 612 717 5888 Internet Address http www multitech com Software User License Agreement MultiModemManager software is licensed by Multi Tech Systems Inc to the original end user purchaser of the product hereafter referred to as Licensee The License in cludes the distribution diskette other accompanying programs and the documentation The MultiModemManager software hereafter referred to as Software consists of the computer program files included on the original distribution diskette Licensee agrees that by purchase and or use of the Software he hereby accepts and agrees to the terms of this License Agreement In consideration of mutual covenants contained herein and other good and valuable con siderations the receipt and sufficiency of which is acknowledged Multi Tech Systems Inc does hereby grant to the Licensee a non transferable and non exclusive license to use the Software and accompanying documentation on the following conditions and terms The software is furnished to the Licensee for execution and use on a single computer sys tem only and may be copied with the inclusion of the Multi Tech Systems Inc copyright notice only for use on that computer system The Licensee hereby agrees not to provide or otherwise make available any portion of this software in any form to any thi
58. 93 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 Call Duration 000 00 12 43 000 00 05 03 000 00 02 26 000 00 01 35 000 00 00 15 000 00 06 56 000 00 01 31 000 00 02 55 Call Duration 000 00 12 43 000 00 05 03 000 00 02 26 000 00 01 35 000 00 00 15 000 00 06 56 000 00 01 31 000 00 02 55 Total Duration 000 00 12 43 000 00 05 03 000 00 07 29 000 00 01 35 000 00 00 15 000 00 07 11 000 00 08 42 000 00 11 37 Total Duration 000 00 12 43 000 00 05 03 000 00 07 29 000 00 01 35 000 00 00 15 000 00 07 11 000 00 08 42 000 00 11 37 Phone Number DT7302 DT97854811 DT97854811 DT95678951 DT918007854080 DT918007854080 DT918007854080 DT97854811 Phone Number DT7302 DT97854811 DT97854811 DT95678951 DT918007854080 DT918007854080 DT918007854080 DT97854811 This report lists fault totals sorted by modem identifier The modem identifier fault description and number of each fault are listed Fault Report by Modem From Mon Nov 15 08 10 00 1993 to Wed Dec 01 08 10 00 1993 Modem Number 1 1A 1 1C 1 2A 1 2B 1 8B 1 8B 1 14A 1 14A 1 14B DER ps ps ps A Fault Description No Connect No No Connect No No Connect No No Connect No Overtime Call Carrier Unable Carrier Unable Carrier Unable Carrier Unable Modem reset by rack controller No Connect Probable Wrong Number Busy Modem reset by rack controller card No Connect Probable Wrong Number Busy Modem Usage Re
59. At 5 F7 ATL5L6L7 Fe armizi31a If you are running under Supervisor mode the active window must have an IP site selected to use the System Defaults dialog box When you select an IP site you are selecting the host for which you want to make system default changes CommPlete Communications Server 65 MultiModemManager User Guide When you have made your selections click OK to save your changes Cancel to ignore them or Defaults to revert back to the default settings Operation Mode Click Automatic to have the software automatically log all events without soliciting a response from the operator when a fault or alarm is recorded Click Operator if you wish to respond to faults In this mode the software logs faults in the Fault and Status Events window displays a message box and waits for your response Event Logging Select the Enable check box to enable event logging In the Directory box type the path where you want event files to be stored the default path is C MRACK MR LOG On Line Function Keys In this box you can edit the AT commands for function keys F5 F8 You can use these function keys to send commands to a rack modem when you are online with it To go online with a modem select it and click the Online with Modems button F5 The default command ATLS lists the basic operating parameters of an MT3334HD8 modem F6 The default command ATL6 lists the current S regist
60. BA PIPA Com OMMUNICATIONS SERVER MultiModemManager User Guide MultiTech 8 ystems MultiModemManager User Guide P N 82065502 Revision C Copyright O 1997 by Multi Tech Systems Inc All rights reserved This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc Multi Tech Systems Inc makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes from time to time in the con tent hereof without obligation of Multi Tech Systems Inc to notify any person or or ganization of such revisions or changes Revision Date Description B 5 29 97 Reformatted deleted compliance statements and references to Newt C 9 15 97 Incorporated MultiModemManager 6 12 changes Multi Tech CommPlete RASExpress MCSI MultiExpress MultiExpress for DOS MultiModem and the Multi Tech logo are trademarks of Multi Tech Systems Inc MS DOS and Windows are registered trademarks of Microsoft in the U S and other countries d BASEIII is a trademark of Borland International Other trademarks and trade names mentioned in this publication belong to their respective owners Multi Tech Systems Inc 2205 Woodale Drive Mounds View Minnesota 55112 612 7
61. Change Password Use the File menu to create open close save print and perform other actions on database files Database files have the extension DB Most of the commands are available only when a file is open New Command Click the New command or its toolbar button to create a new database file Open Command a Click the Open command or its toolbar button to open an existing database file When El you select a database file the Enter Password dialog box appears Type the correct password and press ENTER to open the file When the database file is open its records appear in the main window The records are in alphabetical order by user ID Associated fields include the user s complete name security status valid access dates and callback type The status bar displays the file s path the number of records in the file and whether it has been modified Also the Change Password button is now available so you can change the password for the file Close Command Click the Close command or its toolbar button to close a database file Save Command Click the Save command or its toolbar button to save changes to a database file 120 CommPlete Communications Server 10 Security Database Editor Save As Command Click the Save As command or its toolbar button to name and save a new database file or to save a copy of the current database file under a new name or in a new location Print Command Click the P
62. Conclass Connection Class numeric command 4 Normal MNP Class 2 MNP Class 3 MNP Class 4 MNP Class 5 16 V 42 17 V 42bis Conspeed Connection Speed numeric command 4 0 300 600 1200 2400 4800 7200 9600 12000 14400 0 1 2 3 4 5 6 7 8 Serspeed Serial Port Speed numeric command 4 300 600 1200 2400 4800 9600 19200 38400 57600 ANoOoaRWN O Asynccon Asynchronous Synchronous logical commana 4 F Asynchronous T Synchronous Diallease Dial up Leased Line Type numeric command 4 0 Dial up 1 2 wire leased line 2 4 wire leased line Nummodems An array of the digits representing the number of modems in each slot character 16 command 6 0 Modemstat An array of Boolean values T or F indicating that the modem is free online OOS or faulty character 48 command 6 1 6 2 6 3 6 4 Ctlver The controller firmware version number character 5 command 6 5 Modemver The modem firmware version number character 5 command 6 7 160 CommPlete Communications Server B dBASEIll Formatted Output Fiela Description OOOO Modemmdl The modem model character 8 command 6 7 Pstinst Indicates if the upper power supply is installed logical command 6 9 Pstaog Indicates if the upper power supplies outputs are good logical command 6 9 Ps2inst Indicates if the lower power supply is installed logical command 6 9 Ps2aog Indicates if the lower power
63. Enter a number for the rack you are adding The rack number must be unique at the IP site 50 CommPlete Communications Server 7 The Manager Add Modems System Message Add all modems to the rack Adds to the rack all modems not currently associated with any group including mo dems not currently installed Use this feature to assign modems to modem groups and to otherwise configure your system before the modems are actually inserted into the rack To delete modems added in this way in the Modem Groups window select the mo dems you do not want or the rack containing them and click Delete In the Rack Groups window select the rack containing the modems and click Delete or drag it from the Unassigned list to the Defined list or vice versa Edit Button Use the Edit button to edit information for the selected IP site rack group or modem group When you edit an object a dialog box appears that is identical to the object s Add dialog box However you can edit only the name boxes in the Edit IP Site dia log box If you want to change an IP site s IP address you must delete the site and re add it with the new IP address Delete Button Use the Delete button to delete a selected object from the Rack Groups or Modem Groups window Any active rack or modem that is deleted from the Defined list is moved to the Unassigned group in the Unassigned list Display Button When you click the Display button the informati
64. For example ATEOV1QO amp E1 amp 6E15 You can have more than one line of commands in a configuration file The Master List commands must be separated from the user defined commands by a single line that begins with the string User Defined There must be a tab or a space before and after the double slashes which denote the beginning of a description or comment An example of a user defined command is ATSMB9600 Set the baud rate to 9600 An example of a complete configuration file is CommPlete Communications Server 9 Configuration Manager ATE0OV1Q01 SB19200 MB96008E1 E4 E15 ATHAOSEOSFO User Defined AT FAA 1 Turn on fax data auto detect AT amp D3 Reset on DTR drop Creating a Configuration File MultiModemManager resets a modem to the factory default configuration before it sends a new configuration to it In the configuration file list only those commands that differ from the factory default configuration For example if the factory default con figuration has compression enabled amp E15 and the only change is to disable it amp E14 include only the amp E14 command in the configuration file To create or edit a configuration file 1 Start Configuration Manager 2 Click File New to create a new configuration file or click File Open to edit an existing configuration file Click Record Master List to open the Master Command List dialog box 4 Inthe Master Command List dialog box double cli
65. IBM groups Super is a member of all groups When Userl dials in the following text is displayed gt Select a Host gt 1 UNIX 2 IBM gt Host When Super dials in the following text is displayed gt Select a Host gt 1 UNIX 2 IBM 3 DEC gt Host CommPlete Communications Server 73 MultiModemManager User Guide 74 Fault Alarms Commands If you are running in Supervisor mode you must select an IP site to use the Fault Alarms commands which are Setup Fault Alarms and Setup Pager When you se lect an IP site you select the host for which you want to make fault alarm changes Setup Fault Alarms Command Use the Setup Fault Alarms command to set up faults and fault alarms for the se lected IP site Setup Fault Alarms Faults with Alarms Active Threshold Action User ID Disabled Alarm OFF No Dialtone Alarm 3 errors Alarm 3 errors Alarm 80 percent in use Overtime Call Alarm 60 in minutes Fai Alarm OFF Faults Active Message No Connection No Connect Probable Wrong Number Timeout UserlD Prompt Timeout at UserlD prompt Timeout Password Prompt Timeout at Password prompt Inactive Line The Setup Fault Alarms dialog box contains two lists of faults faults with alarms and faults without alarms The second list includes status events as well as faults When a fault is enabled and the fault condition occurs a message appears in the Fault and Status Events window and a trap is sent to listening supervis
66. ID the connection duration and the telephone number and dialing type The status of the connection is indicated by an icon at the beginning of the line as shown in the following table Icon Call status Dialing Ringing Connected Completed When a remote IP site is selected the Rack Modem column displays the IP site short name along with the rack and modem IDs For example NY 2 3A would indicate IP site NY rack 2 modem 3A The Number column entries include the letters dt for a tone dialed connection or dp for a pulse dialed connection Deleting an Entry To delete an entry from the Call Traffic window click on the entry and then click Delete To delete all entries click Delete All Deleting an entry does not affect a call in progress in any way Fault and Status Events Window Fa S To display the Fault and Status Events window click View Faults Status or double click the Fault and Status Events icon in the client area of the main window Fault and Status Events Fault and Status Events Rack Date Time Modem Message 05 30 09 30 08 003 1 1B T1 Alarm Online Sync Loss 05 31 14 20 27 003 Remote MMM SNMP agent has terminated 05 31 14 20 27 003 143 Rack Online 05 31 14 20 27 003 Remote management session terminated 05 31 14 20 27 003 Remote management session initiated 05 31 14 20 35 003 1 1B T1 Alarm Online Sync Loss 05 31 15 11 35 003 1 9 Modem card Installed 54 CommPlete Communications Serv
67. Invalid Security Message USERID Prompt Password Prompt Invalid Security Message CommPlete Communications Server 7 The Manager Disconnecting from MultiModemManager System Disconnecting Message NO CARRIER Sample Successful Password Change Pass Through Session Connected to MultiModemManager System Welcome Message Userid XXXXX UserID Prompt Password XXXXX Password Prompt Password has expired Enter a new Password Password Expiration Message New Password XXXXX New Password Prompt Confirm Password XXXXX Confirm Password Prompt Connecting you to host system Pass Through Message Sample Unsuccessful Password Change Pass Through Session Connected to MultiModemManager System Welcome Message Userid UserID Prompt Password Password Prompt Password has expired Enter a new Password Password Expiration Message New Password New Password Prompt Confirm Password Confirm Password Prompt Password change failed because the database is locked The current password remains in effect Connecting you to host system Pass Through Message Default Messages and Prompts Following are the default messages and prompts and the maximum number of char acters allowed for each UserID Prompt Default prompt Userid Maximum number of characters 39 Password Prompt Default Prompt Password Maximum number of characters 39 Welcome Message Default Message Connected to the MultiModemManager System Maximum number of characte
68. K USG You can access both reports via the View menu For more information see View Menu on page 109 and Appendix A Reports on page 168 Process Button Click to begin analyzing the events in the selected analysis period The Analyzing Event Data dialog box displays the number of events found in the period the current time being processed and an indicator showing the progress of the analysis If you click Abort only the information analyzed to that point is included in the output The ending time and date of the analysis period is then adjusted to the time and date of the last event processed Analyzing Controller Data You can use Statistical Analyzer to analyze data from HR files stored in an MR4800E MultiModemManager or MR9600 CommPlete Communications Server rack controller However you must first copy the HR files to the supervisor hard disk 1 FTP to the controller that you want to analyze and go to the B MMM MR LOG directory where the controller s HR files are stored 2 FTP the HR files that you want to process to the hard disk of the MultiModemManager supervisor console 3 Run Statistical Analyzer 4 Select the Analysis Process command 5 Select HR set the starting and ending times and enter the path to where you stored the HR files 6 Select your other options then click Process to analyze the data 104 CommPlete Communications Server 8 Statistical Analyzer Filter Modems Command
69. MP Rack group Logical group Modem group Logical group Rack Assign to rack group Rack Moves with modem Modem Moves with rack Modem Assign to modem group The Rack Groups and Modem Groups windows each have two list boxes in which modems racks rack groups and IP sites are listed in a hierarchical structure The top list box shows only unassigned racks or modems i e racks or modems that have not been put into any group Each IP site in the top list box has an Unassigned rack or modem group under it If the rack or modem group icon is gray there are no unas signed racks or modems at the IP site The bottom list box shows all defined rack or modem groups at each IP site and the racks and modems assigned to them Icon Colors Each list box shows which IP sites racks and modems in your system are active by displaying active objects in color and inactive objects in gray Icon Object type Meaning when colored MultiModemManager agent is running at that IP address and the site is accessible There are one or more active racks in the group The rack is active The modem is installed Opening and Closing an Object Double click an object to open or close it An object is open when it has a plus char acter next to it and the objects contained in it e g the racks in a rack group are listed below it An object is closed when it has a minus character next to it Modems cannot be opened or closed since they are at the bott
70. MP manager or Supervisor node Object Selected This part of the status bar indicates which object is selected in the active window Number Selected This part of the status bar indicates how many of each type of ob ject is selected in the active window in the format IPs racks modems Rack Groups and Modem Groups Windows 44 T os By default the Manager starts with the Rack Groups and Modem Groups windows open The Rack Groups and Modem Groups windows are used to organize and view your modems They work in much the same way The difference between them is that the Rack Groups window lets you group modems by the racks in which they are installed whereas the Modem Groups window lets you group modems individually by criteria you set It might help to think of the Rack Groups and Modem Groups windows as two views physical and logical of the same modems To display the Rack Groups window click View Rack Groups or the Rack Groups button To display the Modem Groups window click View Modem Groups or the Modem Groups button Rack Groups 2 Modem Groups Display Current State me Display Current State Af Unassigned Rack Groups Unassigned Modem Groups Rack Groups Modem Groups IP Local Site IP Local Site Tp Remote IP 3 IP Remote IP 3 Defined Rack Groups Defined Modem Groups Rack Groups Modem Groups IP Local Site IP Local Site IP Remote IP 3 IP Remote IP 3 LES
71. MR MR can be set with a modem baud rate of 28 800 bps by the command MB28800 but the MT1432MR would give an error to this command Because different modems may require different configuration files you may want to put all modems of one type into one modem group and all modems of another type into another modem group See also e How to Move Modems between Modem Groups on page 15 e How to Create or Edit Modem Configuration Files on page 18 e How to Assign Configuration Files to Modems on page 19 Does the host system configure the modem Some host devices such as fax servers might initialize the modem before and after every call whereas other devices such as a terminal server might never configure the modem If the host does not configure the modem then MultiModemManager probably should If the host does configure the modem then MultiModemManager must not If both the host and MultiModemManager try to configure the modem at the same time the host will error out because the modem ignores all input from its serial port while the MultiModemManager is configuring the modem Host systems that configure the modem could be put into one modem group and host systems that don t could be put into another See also e How to Move Modems between Modem Groups on page 15 e How to Set Modem Group Configuration Settings on page 19 What types of phone lines are the modems connected to There are two basic types
72. Mr9600 LES Sales Uam Rack 1 La Rack 1 001 01A Free 001 02A Free 001 01B Free 001 02B Free The Rack Groups window maps the physical organization of your modems Modems are organized by racks racks by rack groups and rack groups by IP sites An IP site is defined by its IP address A rack group is an arbitrary grouping of racks at an IP site A rack with its modems can be assigned to any rack group at the IP site at which it is located but not to a rack group at another IP site CommPlete Communications Server 7 The Manager The Modem Groups window maps the logical organization of your modems A mo dem group is an arbitrary grouping of modems at an IP site You can group modems by how they are configured by the hosts they connect to by security type by type of modem card or by any other criteria that are useful to you A modem or a rack of modems can be assigned to any modem group at the IP site at which it is located but not to a modem group at another IP site When an individual modem is assigned to a modem group the rack in which the modem is installed appears as an identifier therefore the same rack can appear in several different modem groups Each level of organization has its characteristic icon Icon Rack Groups window Modem Groups window World root Top level with SNMP World root Top level with SNMP IP site IP address IP site IP address Local root Top level without SNMP Local root Top level without SN
73. Pulse or Tone Dial Dialing R Reverse Mode of Operation Dialing Y Long Space Disconnect To add a command to the configuration file select the command from the Master Command List and click Add You can also add the command by double clicking it A dialog box appears in which you can select the parameter for the command The factory default setting is typically marked with three asterisks When you click OK the command is added to the end of the configuration file The following example shows a typical S register dialog box S Register SO a Sets number of rings until modem answers Unit 1 ring Default 1 Range 0 255 Note For complete descriptions of the modem commands see the modem user guide CommPlete Communications Server 10 Security Database Editor CommPlete Communications Server 117 MultiModemManager User Guide Introduction 118 Use the Security Database Editor to maintain your system s callback security data base The Security Database Editor provides security and flexibility for your organi zation s modem system with simple operation for both the system manager and the dial in user Note This chapter does not apply to CommPlete Communications Server sites To run the Security Database Editor from Windows double click the Security Database icon in the Rack Management program group or folder To run it from the Manager click the Security Database Editor button on the toolbar Callback sec
74. Rack Groups window The Fault and Status Events window the Call Traffic window and the Call Back Queue window give run time analysis of system functions These windows are al ways available in the client area of the main window whether open or minimized Faults can be monitored resulting in an action when a previously set threshold has been reached The Dial a Pager function allows a system administrator to be notified of possible problems through a digital or text pager System events can be logged for later analysis of system performance by the Statistical Analyzer Chapter 8 The Security Database Editor Chapter 10 offers multilevel security Besides user ID and password access you can select pass through fixed phone number callback and variable phone number callback for each user You can further control user access by allowing a user ID to expire by controlling access times and by allowing or requiring users to change their passwords Host access can be controlled through the Host Select dialog box And a user ID can be automatically disabled if too many erroneous login attempts are made in one day Note The Callback Queue window and Security Database Editor are not used with CommPlete Communications Server HD8 modems CommPlete Communications Server 7 The Manager Main Window The Manager main window includes a menu bar a toolbar a status bar and the standard Windows control buttons Document windows such as
75. SER4 DT97854811 1 8B 0 14400 V 42bis Tue Nov 30 16 06 13 1993 000 00 02 26 USER4 DT97854811 1 8B O 2400 MNP 4 Tue Nov 30 16 48 55 1993 000 00 01 35 USER7 DT95678951 1 14A O lt 300 Normal Tue Nov 30 17 06 43 1993 None 1 14A O lt 300 Normal Tue Nov 30 17 09 29 1993 None 1 14A 0 lt 300 Normal Tue Nov 30 17 14 32 1993 None 1 14B O lt 300 Normal Tue Nov 30 17 18 00 1993 None 1 14B O lt 300 Normal Tue Nov 30 17 33 42 1993 None 1 8B 0 14400 V 42bis Tue Nov 30 17 49 47 1993 000 00 02 55 WILL DT97854811 1 14A 0 lt 300 Normal Tue Nov 30 18 02 20 1993 None 1 8B A 14400 V 42bis Tue Nov 30 18 43 34 1993 None Connections by Modem From Mon Nov 15 08 10 00 1993 to Wed Dec 01 08 10 00 1993 Modem Connection Start Time Call Duration User ID Phone Number 1 1A A 9600 V 42bis Tue Nov 30 13 17 57 1993 000 00 01 51 1 8B A 14400 V 42bis Tue Nov 30 10 57 24 1993 000 01 11 22 1 8B 0 14400 V 42bis Tue Nov 30 15 46 07 1993 000 00 05 03 USER4 DT97854811 1 8B 0 14400 V 42bis Tue Nov 30 16 06 13 1993 000 00 02 26 USER4 DT97854811 1 8B O 2400 MNP 4 Tue Nov 30 16 48 55 1993 000 00 01 35 USER7 DT95678951 1 8B 0 14400 V 42bis Tue Nov 30 17 49 47 1993 000 00 02 55 WILL DT97854811 1 8B A 14400 V 42bis Tue Nov 30 18 43 34 1993 None 1 8C 0 14400 V 42bis Tue Nov 30 13 24 34 1993 000 00 04 32 DT7302 1 8C 0 14400 V 42bis Tue Nov 30 13 29 54 1993 000 01 24 31 DT7302 1 8C 0 14400 V 42bis Tue Nov 30 14
76. T CONNECTED 62 CommPlete Communications Server Menus About Menu MaleTich Setup Menu 7 The Manager MultiModemManager Lock Console Exit Alt F4 MultiModemManager Command Displays the version number disk space information and copyright information for the software Shortcut the About button Lock Console Command Console Security Enter system password to unlock console Use the Lock Console command to prevent unauthorized persons from using MultiModemManager The Console Security dialog box appears indicating that the console is locked To unlock the console type the password and click Unlock The default password is PUBLIC You can change the password in the Set System Password dialog box Exit Command Click to quit the Manager Shortcut the Exit button SNMP Broadcast Local Racks System Defaults Security gt Fault Alarms gt System Password Unmanaged Modems Management Interface Card CommPlete Communications Server 63 MultiModemManager User Guide 64 Mode Command Use this command to select either Automatic or Operator mode Select Automatic when you want the software to automatically log all events without soliciting a response from the operator when a fault or alarm is recorded Select Operator when you want to respond to faults In this mode the software dis plays faults in a dialog box and waits for your response SNMP Comman
77. The host computer Unassigned 1A and 1B are not connected to any host on their RS 232 ports They accept only short inbound calls in which users call in and pass security so that they can be called back Example 2 Callback for normal users only callback and pass through for administrative users one host type Inbound security Nothing Normallnbound Outbound security The host computer NormalOutbound Outbound security The host computer AdminOutbound Inbound security The host computer AdminInbound Normal users are members of the NormalInbound and NormalOutbound modem groups Administrative users are members of the NormalInbound NormalOutbound and AdminOutbound groups This makes sure that even if the all of the normal in bound security modems are in use an administrative user can still getin on the AdminOutbound group The senior administrator is a member of the AdminInbound group and is a pass through user since that modem will only be used by him or her All other users are fixed callback Example 3 Callback only three host types host selection enabled Inbound security Nothing Inbound Outbound security UNIX host UNIX Outbound security AS 400 host AS 400 Inbound security DEC VAX VAX Users are all members of the Inbound modem group They are also members of the modem groups that correspond to the hosts that they are to have access to When users who are members of more than one outbound modem group call in they
78. ack controller To reset a controller first select the rack in the Rack Groups or Modem Groups window then click Control Reset Controller and click Yes to proceed Load Configuration Command Load Configuration age O Now Hang up connected modems e As Possible Wait for current calls to end Store in Memory Use this command to load a set of configuration commands into to a selected modem or set of modems The configuration commands are stored in a configuration file which is selected by the Control Set Modem Config File command see page 98 The configuration file is created in Configuration Manager Now Select to hang up and immediately reconfigure any modems that are connected As Soon as Possible Select to reconfigure any modems that are connected as soon as they are idle Store in Memory Select to save the configuration settings in the modem s memory so that the configu ration settings will be loaded whenever the modem is reset CommPlete Communications Server 7 The Manager Pyl Set Modem Inventory Command Note Does not apply to CommPlete Communications Server sites Click Control Set Modem Inventory or click the Modem Inventory button to set up the following options for the selected modems Options that do not apply to the selected modems are unavailable Modem Inventory Note Items that are grayed out are either not available or are conflicting with other selected ite
79. ailable the modem dials the number in the security record if it is a fixed callback or the number entered by the user if it is a variable callback if the variable callback user presses ENTER instead of typing a number the number in the user s se curity record is used If the number being called back is busy or a connection is not made the entry is set to be retried after the number of seconds specified by the call back timer If callback fails after three retries the entry is deleted from the queue If the connection is made then the user is connected directly to the host Callback Types e Pass through Uses only user ID and password verification e Fixed callback Uses a fixed predefined callback phone number from the Callback Security database after user ID and password verification CommPlete Communications Server 5 Security e Variable callback Uses either a callback phone number entered by the user or a fixed predefined callback phone number from the callback security database after user ID and password verification Security Types e Pass through This type of security requires a user to perform a normal login pro cedure that is to provide his or her user ID and password before access to the host is permitted The user is given a preset number of login attempts which the system administrator sets in the Security Defaults dialog box If a user is unsuc cessful the line is disconnected and a fault event is recorded
80. aiti Wind WISE SS sed EE To EON A AI 106 FEMENINA 107 A DOUE G OMT ATI 4555 di n 107 Open COMA RA sass a la es ee SRG RTT ide 107 Piinteommand eron A IA A A ae ie DB i LB 107 Print Setup COMMANG isi antis Seve coord Hite ici ii Ia iii as 107 Exit Commanden A A ais 108 CommPlete Communications Server Edit Men A on tes ee oe en ee qe Gad bete de del 108 Copy Command tarros saes eie te ae eis tie Macs ete E tetsu teal Sos cadences site 108 View MON tise nt Bis See DA otis ees aol ee i A eee O Re BE hs 108 Connections Command cccccsscccescesssecssscessccesscecseceeseeceseeesaeceeeecsecesacecsseeeaeecseeeeaecssees 108 Disconnections Command senelerin ariane atinin oie e aai o a oins 109 Fat COMMONS tilo a ee e had a hess es a ee A 109 Modem Usage CommaddS cocccciciconononinnnnononennconnconannnnonononononononnnnnonanono no ran i ii 109 Remote Modem Faults Command cccccssscssscessecssscecsccssseecscecsseeessecesssessecesseeeseeeeaees 109 SNMP Information Command ccccccccssecssssesscessececseeceseecsaeceseesseceeseecsseeeasecesesesaeeesees 109 General Graph Options Command ooconicicnononnnnonononanonnnonononononancnnononnonanoro cono cnoronononononns 109 Modem Usage Graph Options Command mneccccccccnrannnnnnnnncnrannnnnnnnnrarananancnnnrararanancnnnnoso 110 Ascii EOS Command tii A deta 111 Search Mena o ee Sa at aes EO eh Bae ead as 112 Bindi Command Sa AS AS GR Soh A ES AA A 112 Next Command A kes hos ca an Ei ia DRO oa
81. aling it To configure any of the modems in the list select 56 CommPlete Communications Server 7 The Manager the modems and click Control Load Configuration MultiModemManager then di als the unmanaged modems and configures them Stopping Modem Configuration To stop the configuration of one or more modems in the configuration queue select the modems and then click Stop To stop the configuration of all modems in the queue click Stop All Adding or Editing an Unmanaged Modem To add an unmanaged modem to the list click Add To edit an unmanaged modem select the modem and click Edit In the Add Edit Managed Modems dialog box type the modem ID password phone number and register 513 setting The password must be the same as the remote configuration password of the modem which is set by the S command The S13 setting must be set the same as the S13 register on the modem that you are calling to Also select the configuration file that you want to use to configure the unmanaged modem Click the Default button to set the Password field to MODEMSETUP the default remote configuration password in all stand alone modems the 13 Register field to the default escape to remote configuration character in all stand alone modems and the Config File field to default cfg Deleting an Unmanaged Modem To delete one or more unmanaged modems from the list select the modems and click Delete You will be asked to confirm the deletion
82. an use different tem plates in the same database Existing templates are listed when you select Record Add To use a template simply select it from the Record Add menu and fill in the blanks in the Edit Add Database Entry dialog box that appears see page 139 When you select Set Template the Set Template dialog box appears 122 CommPlete Communications Server 10 Security Database Editor Set Template Select Template Passthru Ch Passwd Restricted Times Restricted Variable Variable Callback Delete Select Template This box lists all templates If it is blank no templates have been created To select a template for editing or deletion click it once You can also select a template for edit ing by double clicking it Add Button To create a template click Add In the Enter Name dialog box type the name of the new template and click OK The Template dialog box that appears is identical to the Edit Add Database Entry dialog box except that the user name ID and password boxes are unavailable Enter information that will be common for more than one user and then click OK The template is then added to the Select Template box and the Record Add menu Edit Button To edit a template double click it or select it and click Edit Make your changes in the Template dialog box and then click OK Delete Button To delete a template select it and click Delete Done Button Click to exit the dialog box Cut Comm
83. anager button on the toolbar A configuration file is an ASCII text file with a CFG extension that contains one or more modem command strings A command string consists of AT commands and S register settings that together determine how a modem operates Each modem has a complete factory default configuration that is used to initialize the modem The easiest way to create a custom configuration file is to use only those commands that differ between the factory default configuration and your custom configuration Commands that do not change can be ignored There are two kinds of commands Master List and user defined Master List com mands are predefined commands taken from the Master Command List dialog box User defined commands are created by the user in the User Defined Command dialog box User defined commands may be required if you want to use commands that are not included in the Master Command List if you want to add a comment to a command or if command order is important When you create a configuration file using Configuration Manager the Master List commands that you select are automatically compiled into one or more AT command strings Your user defined commands are inserted into the file on separate lines Configuration File Format 110 If you create a configuration file in a text editor each line within the file that contains Master List commands must start with the characters AT and then continue with a string of commands
84. and Select the Cut command to delete a selected record from the database and place it in the Windows Clipboard Copy Command Select the Copy command to copy a selected record from the database to the Windows Clipboard Paste Command Select the Paste command to copy the contents of the Windows Clipboard into the database CommPlete Communications Server 123 MultiModemManager User Guide Find Command is Click the Find command or its toolbar button to search the database for a character string In the Find dialog box type the character string you want to search for then click Next to search forward or Previous to search backward If the string is case sen sitive select Match upper Lower case Find Next Command Click the Find Next command or its toolbar button to find the next occurrence of the search text Find Previous Command Click the Find Previous command or its toolbar button to find the previous occur rence of the search text Record Menu Record Add b Edit Delete Use the Record menu to add a new record edit an existing record or delete an ex isting record from the database The Record menu commands and buttons are avail able only when a database file is open The Edit and Delete commands and buttons are available only if there are entries to edit or delete Add Command 124 Click the Add command or its toolbar button to create a new record The Add com mand opens the Edit Add Database E
85. aphs You may need to refer to your Windows manual or to your user s manual for options that your printer hardware and its driver allow When printing a report you can access the Print Setup dialog box from the Print dialog box This command is available only when a graph is open CommPlete Communications Server 97 MultiModemManager User Guide Exit Command sar Click the Exit command or its button to exit the Statistical Analyzer Be sure that you are ready to exit the Statistical Analyzer because the Exit command closes the appli cation and all active graphs without asking for a confirmation Edit Menu Edit Copy Ctrl C The Edit menu has only one command Copy Copy Command Click the Copy command or press CTRL C to copy the currently selected graph to the clipboard The graph can then be pasted into a document in another application such as a word processing program View Menu Connections Disconnections Faults Modem Usage Remote Modem Faults SNMP Information vv Y vw General Graph Options Modem Usage Graph Options Ascii Log Use the View menu to select and display different types of analyses By default results are displayed graphically as bar charts however you can also choose to out put the results as ASCII or dBase III log dumps See the Analysis Period dialog box page 113 Connections Command Select the Connections command to create and display a connection analysis graph
86. at Remote IP Sites s se sssssssseseesisressestestesiestssertesessinnisnesienenenneseestenesnes 9 Running MultiModemManager as a Supervisor coccccocononononininnnnononnononononenanananananncncncnono 9 Viewing an Agent and Its Modems ss ssssssssssesssssissesiesissetessentnnesnentesennennesneseenenneeneen 9 Procedures for Setting Up Remote IP Sites oooonococicininononnnconnncnenenncncnrnrarnnnanarerarananoso 10 4 Organizing and Configuring Your Modems Organizing Your Modem mr idad 14 Rack Group Sysser eei a aiar 14 Mod n Groups x 2 A u a la 14 Organization Procedures iia iia 14 Configuring Your MOd GMs vsrcnvarnaci aida ida 15 Configuration Planning ssai paraita eaea aaa Ea p eiaa ina 16 Configuration Procedures indi A EEA N 18 5 Security Introduccion AA A A A aa ee E A a E ER 24 Callback Securityn aoea i ih ieee E A EA A 24 Security Planning surget ienr e pe ii iea E ai a cda 26 Do You Need MultiModemManager Security ccccccccessseseseeceseneseseseeceeeseseaeeeees 26 Do You Need Pass Through Fixed Callback or Variable Callback Security 26 Do You Have Multiple Host Types that Users Need Access TO ooocicicncncininnnononononos 27 Do You Have Multiple Security Levels for Call In Users ononcccnconononononononananancnnnoso 28 Do You Require Users to Change Their Passwords oooonocononononcononenenennnanenennnaranannnos 29 What Days and Times Are Users Allowed Access to the System cocciciccnincnnnc
87. ation 13 17 36 configuration files 91 110 16 connect time 92 connection status 92 control procedures 36 default settings 13 displaying current status 59 displaying version and type 90 group names 91 hanging up 36 37 85 loading a configuration file 86 moving 46 organizing 12 13 resetting 36 37 85 selecting 16 58 setting OOS 85 setup 87 stand alone 82 testing 35 37 84 89 144 types 15 updating firmware 90 user IDs 92 monitoring your system 32 35 mouse actions 48 52 moving modems 13 46 objects 46 racks 13 46 MR4800 DB 118 MT1432MR modem card 15 MT2834MR MR6 modem card 15 MT3334HD8 modem card 15 MT5634HD8 modem card 15 MultiModemManager command 63 multiple host types 23 Multi Tech BBS 146 48 N New command Configuration Manager 114 Security Database Editor 120 Next command 102 nodes SNMP 64 O objects adding 48 deleting 51 editing 51 CommPlete Communications Server Index menu commands for 52 moving 46 opening and closing 45 OOS out of service setting 16 85 OOS command 85 Open command 97 Configuration Manager 114 Security Database Editor 120 Operator mode 64 organizing modems 12 13 outbound calls 106 outbound modems 26 88 output options 103 overview of MultiModemManager 2 P pager support AlphaPage 80 default fault numbers 76 setup 80 WinBEEP 80 pass through callback security 20 21 22 pas
88. ation or used in any man ner inconsistent with MTS s instructions MTS s entire obligation under this warranty shall be limited at MTS s option to re pair or replacement of any products which prove to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS Technical Support Multi Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi Tech product If you have any questions about the op eration of this product please call 800 972 2439 USA and Canada or 612 785 3500 local and international The Multi Tech BBS Multi Tech maintains a bulletin board system BBS for its customers Information available from the BBS includes new product information product upgrade data and problem solving tips There is also a message service that lets you request additional information The phone number for the Multi Tech BBS is 800 392 2432 USA and Canada or 612 785 3702 local and international The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33 600 bps at a setting of 8 bits no parity and 1 stop bit 8 N 1 Logging onto the Multi Tech BBS To log on to the Multi Tec
89. between the two modems was lost Inactivity No activity occurred for the period of time set by the modem s inactivity timer You may want to adjust the inactivity timer if this happens frequently Link Discon Requested A Link Discon Requested packet was received from the re mote modem which caused the local modem to perform a disconnect Failure To Retrain The modem was unable to perform a retrain or four retrains were performed by the modem within two minutes causing the modem to drop the carrier and hang up Try to re establish the connection at a lower speed Line Quality Line quality is reported by the data pump as an Eye Quality Monitor EQM rating The EOM rating is used by the modem to decide when to drop to a lower speed in an attempt to improve the quality of a connection The modem firmware reports line quality by converting the EQM rating into a ratio from 1 through 10 that is consistent with the EOM values reported for the various modem connect speeds This 1 through 10 ratio is used to paint the line quality bar graph EIA Signals These LED indicators show the current state of the EIA Electronics Industries Association RS 232 signals DTR DCD DSR CTS and RTS For more information on the RS 232 signals see the user guide for your modem card Connect Status The bottom of this window displays the modem s connect speed and status CONNECT NORMAL CONNECT RELIABLE COMPRESSED LAPM LAPM COMPRESSED or NO
90. bis 03 10 A 14400 V 42bis 10 10 A 14400 V 42bis 10 10 A 14400 V 42bis 10 10 0 14400 V 42bis 10 10 A 14400 V 42bis 10 10 0 14400 V 42bis 10 10 0 14400 V 42bis 10 10 0 14400 V 42bis 10 10 O0 2400 MNP 4 10 10 0 14400 V 42bis 10 10 CommPlete Communications Server Re Trains 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 Re Xmits 00000 00000 00000 00001 00050 00000 00010 00001 00006 00339 00001 00001 00001 00005 00004 00007 00000 00001 00005 00010 00000 00000 00001 00000 Speed Shifts 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 Blocks Xmitted 0000000010 0000000178 0000000056 0000000169 0000000270 0000000139 0000000329 0000001247 0000000909 0000001861 0000001204 0000000007 0000000021 0000000679 0000000155 0000000385 0000000019 0000000023 0000000149 0000000138 0000000001 0000000059 0000000067 0000000177 Blocks Received 0000000021 0000000668 0000000561 0000000220 0000000168 0000000192 0000000343 0000000903 0000001246 0000001203 0000001522 0000000006 0000000013 0000000532 0000000123 0000000396 0000000022 0000000019 0000000128 0000000144 0000000033 0000000805 0000000418 0000000344 155 MultiModemManager User Guide User ID Reports
91. ble to configure a remote modem because register S13 contains the wrong value for the re mote configuration escape character Reports that MultiModemManager is unable to configure a remote modem because the password does not match the remote configuration password stored in the modem Reports that MultiModemManager is unable to configure a remote modem because of a bad configuration file Reports the firmware version of a remote modem Reports when the local or remote site is unable to register as an SNMP agent Reports when the local site is unable to register as an SNMP manager Reports when a power supply is installed Reports when a power supply is removed Reports when an IP software version is incompatible Reports an alarm on the T1 line Reports no answer on a T1 channel 79 MultiModemManager User Guide 80 Setup Pager Command Use the Setup Pager command to configure the Manager to send a digital message to a pager when certain fault alarms occur Setup Pager l Allow Pager Call Pager Protocol Protocol List Simple Digital Page Allow Pager Call Select if you want a pager to receive fault alarm messages Fault alarms must be indi vidually set up for pager use in the Setup Fault Alarms dialog box page 85 Pager Protocol In the Protocol List box select the pager protocol you want to use Simple Digital Page Alpha Pager Support or WinBEEP Support then click Setup to set up t
92. ck the commands you want to add to the configuration file and select the parameter you want for each 5 To add a command that is not in the Master Command List dialog box click Record Add and type the command and description in the User Defined Command dialog box If the order of the commands is important add them in the order in which you want them to be processed 6 To change the parameter of an existing command double click it 7 To delete a command select it and click Record Delete 8 When you are done click File Close or File Save As to save the file and close it Sending a Configuration File to a Remote Rack Use the following procedure only for MultiModemManager rack modems MR4800E controller To configure CommPlete Communications Server modems MR9600 controller use the RASExpress application 1 Create the configuration file in Configuration Manager 2 FTP to the controller of the remote rack 3 FTP the CFG file from the MultiModemManager supervisor console to the A MMM lt directory of the remote controller CommPlete Communications Server 111 MultiModemManager User Guide Configuration File Templates Several configuration file templates are included with MultiModemManager If you wish you can edit these files to create your own configuration files If you are using MultiModemManager with Multi Tech RASExpress or Multi Tech Fax Server we recommend that you let those products configure the modems
93. ct and that the rack is operational Ring Detected while trying Outbound Call Type System Error Meaning While attempting an outbound call with the modem an inbound call was detected Recovery None required Save the changes to File Type System Message Meaning Information relating to the default operation of the MultiModemManager has been updated Recovery If this information is to be permanently used it must be saved to disk Skipped Line Type System Error Meaning A particular line has not gotten a connection over a period of time while all the other modems except those which are bad or set OOS have Recovery None required CommPlete Communications Server 141 MultiModemManager User Guide 142 Sorry Not enough data to draw Histogram Sorry Not enough data to draw Pie Chart Type System Message Meaning The analysis period is too short Each histogram or pie chart requires one hour of data to draw an accurate chart Recovery Try drawing the chart when more data has been collected Status Window exists for Modem lt modem letter gt in Slot lt slot number gt on Rack lt node id gt Type System Error Meaning A status window has already been opened for the modem Recovery The status window may be covered up by other child windows Use the right button of the mouse to cycle through all the existing child windows to see if the status window exists Test lt test number gt lt test name gt
94. ctions by All User IDs Use the commands in the Report menu to generate text reports of connection and fault statistics See Appendix A Reports on page 168 for sample reports The Report menu is available only if Connection Report is selected in the Analysis Period dialog box see page 113 When you select a report you are prompted for the name of a file to save the report to To view the report click the File menu click Open and then double click the file name of the report Connection History Command Select the Connection History command to generate a connection history which lists the connection type phone number and user ID in chronological order 106 CommPlete Communications Server 8 Statistical Analyzer Connections by Modem Command Select the Connections by Modem command to generate a connection report sorted by modem Connection Usage Command Select the Connection Usage command to generate a usage report which lists the number of inbound and outbound connections and the total duration of each con nection in minutes for the selected time period Connection Statistics Command Select the Connection Statistics command to generate a report that includes line quality blocks transmitted blocks received and statistics Fault Report by Modem Command Select the Fault Report by Modem command to generate a report that lists the num bers and types of faults by modem Connections by Security ID Comman
95. d Select the Connections by Security ID command to generate a report that lists calls and their durations sorted alphabetically by callback security ID Connections by Gateway ID Command Select the Connections by Gateway ID command to generate a report that lists calls and their durations sorted alphabetically by gateway ID Connections by All User IDs Command Select the Connections by All User IDs command to generate a report that lists calls and their durations sorted alphabetically by user ID CommPlete Communications Server 107 MultiModemManager User Guide 108 CommPlete Communications Server 9 Configuration Manager CommPlete Communications Server 109 MultiModemManager User Guide Introduction AT Sn Use Configuration Manager to build custom configuration files for the modems in your system You can use it to create as many configuration files as you like to be applied to individual modems or groups of modems as you require You can also use it to edit the default configuration file DEFAULT CFG Note We recommend that you use Configuration Manager only for MultiModem Manager rack modems MR4800 or MR4800E controller To configure CommPlete Communications Server modems MR9600 controller use the RASExpress application To run Configuration Manager from Windows double click the Configuration Man ager icon in the Rack Management program group or folder To run it from the Manager click the Configuration M
96. d This command opens the Rack Groups window See page 50 for details Modem Groups Command This command opens the Modem Groups window See page 50 for details Modem Usage Command This command opens the Modem Usage window See page 63 CommPlete Communications Server 83 MultiModemManager User Guide Print Modem Usage Command Click the Print Modem Usage command to send a copy of the Modem Usage graph to your printer This command is available only when the Modem Usage window is open Unmanaged Modems This command opens the Unmanaged Modems Configuration window See page 64 for details Control Menu Test Modem 005 gt Hangup Modem Reset Modem Reset Controller Load Configuration Set Modem Inventory Set Modem Config File Go Online with Modems Use the Control menu to perform the following actions on the active window s selection list Test Modem Commands Control Test Modem Test0 ANLB 14400 00S Testl ANLB 9600 Hangup Modem Test2 ANLB 2400 Answer Test3 ANLB 2400 Originate Test4 ANLB 1200 Answer Test5 ANLB 1200 Originate Test6 Dial Tone Present Reset Modem Reset Controller Load Configuration Set Modem Inventory Set Modem Config File Go Online with Modems Use the Test Modem commands to make diagnostic tests on the selected modems When you click on a test command you are asked to confirm your choice Click OK to perfor
97. d entered for the user was invalid Recovery Verify or reset the user password Bad UserlD Meaning An invalid user ID was entered at the user ID prompt Recovery Verify that the user ID is in the data base case sensitive Callback attempt failed Meaning This fault is usually associated with another fault that detects why the callback attempt failed Recovery Attempts will be made again until the retry limit is reached Congested Rack Meaning A predefined percentage of the modems are online Recovery Raise the threshold add more modems Entry Disabled for user Meaning The user ID exists but has not been enabled or the user ID is not valid at the time the time the request is made Recovery Verify that the user ID is in the database enabled and valid for the re quested time case sensitive Exceeded Maximum Number of Callback Attempts Meaning The callback was attempted the defined number of times but failed Recovery The modem to call back may have been busy Each previous callback attempt ended with a fault report CommPlete Communications Server 11 Solving Problems Modem card Installed Meaning The controller has been rebooted or powered up the rack card has been seated or reseated Recovery The controller can be rebooted from the Manager The modem card screw should be tightened to prevent the modem card from momentarily loos ing contact with the backplane Modem card Removed Mea
98. d or not installed at all This message is meant to be informational and not trigger a response from the operator Recovery None required More than 10 unanswered messages Type System Error Meaning In operator mode the Manager expects a response for displayed mes sages This message is displayed after ten messages are ignored Recovery Click OK to acknowledge the messages Set the mode to automatic if the manager is to be left unattended In automatic mode most messages and all of the faults appear in the Fault and Status Events window or fault reports No Connect Probable faulty modem Type System Error Meaning A modem can detect a ring but is not able to connect Recovery None required but the operator may choose to set the modem OOS CommPlete Communications Server 139 MultiModemManager User Guide 140 No Dialtone Probable faulty modem Type System Error Meaning No dial tone is detected on a modem Recovery None required but the operator may choose to set the modem OOS No local memory Type System Error Meaning Not enough local memory available to satisfy the request after compacting Recovery Internal fatal error restart the application then call Technical Support No Printers Installed Type System Message Meaning MultiModemManager cannot detect any printers configured for use Recovery If you wish to print from MultiModemManager set up an active printer to be used by Windows Pr
99. d raha dg esos 112 Analysis A NO 112 Analysis Process CoMMANUccoocccccononononononanonnnnononnnononononocononannononononon anar on nncnnnana no nan ninio 113 Filter Modems Command cccccccccsssesscecssscessecesscecscessccecsaecsscecsaecesacesseeecaeecseteesacenseees 116 Filter Calls Command A A A A dd IE iaa 117 Report Men inicia a a id a e E e a ea teeta tages tabs 117 Connection History ComMaNd ococicionnnnnnnnnnnnononononononanononononono nono ronnn ono nannononononaranonanononns 118 Connections by Modem Command mmccncencncnnnnonnncnranannnonnnnararanannnnncararanannn nana raranannn canas 118 Connection Usage Command ococccccnonaccnnonnnnnnnnnnnnnononononnnocnnononnonononononon cono naciona nora rnncinnos 118 Connection Statistics COMMANAL ccccccsscesscecssecescecssecesssessececseecsececseecssesessecesseeesecesees 118 Fault Report by Modem Command enecenenenononononenennnenannnnnnrnnnorarnnnnnrnnronananararnararararannanos 118 Connections by Security ID Command cocenenenonoonononenennronnnnrnrnorananannnnrrararanararnrrarananoso 118 Connections by Gateway ID Command oonocenoncnconononenenennrnnnnnrnnoranannrnrnrnoranananornnrarananoso 118 Connections by All User IDs Command meenoncoconononenenncnrnnnnnnacannnarnnnrrorananararnararananoso 119 9 Configuration Manager OTTO LUCO Ab A A AA AIR TE 122 Configuration File Formation aaa otras 122 Creating a Configuration File oonninnninionnnnnnononconoconocornnnnnnonanonnnncn coc
100. d time and the end date and time for the period for which you want the Statistical Analyzer to analyze data This is the analysis period ASCII Log Dump Select to output the events of the analysis period in an ASCII formatted file This file may be read and edited in any text editor For more information see Appendix A Reports DBase lll Log Dump Select to output the events of the analysis period in a dBASEIII formatted file that can be imported into a database program For more information see Appendix B dBASEIII Formatted Output ASCII Delimited Dump Select to output the events of the analysis period in a file in an ASCII delimited for mat The file can be used in any database program that can import a delimited file CommPlete Communications Server 103 MultiModemManager User Guide Setup button This button is available only when ASCII Delimited Dump is selected Click it to select a comma a semi colon or a tab as the field delimiter Select Field Titles to dis play a line of field titles as the first record The default settings are a comma for the field delimiter and Field Titles deselected Connection Reports Select to generate connection reports after the events data have been analyzed For more information see Report Menu on page 117 and Appendix A Reports on page 168 Modem Usage Reports Select to generate the Modem Usage graph and text report The text report is output to the file MRAC
101. des information that can be used to identify and fix problems with the MultiModemManager system Problems can be observed at the rack front panel LEDs seven segment display the management PC s screen or via audio alarm or alarm report In addition problems can be found when performing the diagnostic tests documented in this chapter For specific MultiModem troubleshooting information refer to the modem card user guide For basic Windows messages refer to your Windows manuals or Help screens POST Power On Self Test When rack power is applied a self test is performed to exercise front panel elements Refer to the rack user guide for further information MultiModemManager Link Problems can t see my local racks Check the settings on your MultiModemManager MIC link card 1 130 Make sure that the IRQ shared memory address and I O addresses are avail able for the MultiModemManager link card A good way to do this is to remove the card from your PC and in Windows 3 x run MSD the Microsoft diagnostics tool In Windows 95 select My Computer Control Panel System Device Manager Computer Properties This will tell you which of these resources are available for use Even after checking you may have to try different combina tions of the above settings Make sure that the Node ID switch which is accessible through the back of the computer is set to all switches closed Node ID 255 If your computer is a PS 2
102. dow Adding and Editing Objects 48 You can add edit and delete objects in the Rack Groups and Modem Groups windows Note At CommPlete Communications Server sites you can add or delete only IP sites in the Rack Groups window since rack groups and racks are predefined Add Button Use the Add button to add new objects to the Rack Groups and Modem Groups win dows The type of object that is added depends on the type of object that is currently selected as shown in the following table With SNMP Selected item What is added World root IP An IP site IP IP site En A group aa Group Hill A rack and all its modems Hill Rack EE All modems not currently associated with any group Without SNMP Selected item What is added Elo Local root Ba A group aa Group Hill A rack and all its modems Hill Rack EE All modems not currently associated with any group When you add an object one of the following dialog boxes appears CommPlete Communications Server 7 The Manager Add IP Site Add IP Site IP Address fisz fies 90 2 Long Name Local Site Short Name Ls Community Settings Get Community public Set Community public IP Address The IP address of the MultiModemManager agent site that you are adding Long Name This name appears in the titles of windows that display information about objects from the site Short Name This abbreviated name appears in the Rack Modem column of t
103. ds Select SNMP to produce a submenu with the Mode SNMP Polling Interval and Default Trap IP commands The SNMP Polling Interval command is available only if Supervisor is selected under the Mode command SNMP Mode Command Mode Independent Broadcast Local Racks Polling Interval System Defaults Default Trap IP Agent Security Fault Alarms System Password Unmanaged Modems Management Interface Card There are three types of SNMP nodes An Independent node can control only local racks However its racks can be controlled only by a third party SNMP manager and not by a Supervisor node A Supervisor node can control MultiModemManager agent nodes and their racks It communicates with them using SNMP over a TCP IP network It can also control local racks An agent node can control only local racks its racks however can also be controlled by a Supervisor node SNMP Polling Interval Command The SNMP Polling Interval command is available only if Supervisor is selected un der the Mode command a SNMP Polling Interval Timeout Interval in Minutes ion 5 ld In the SNMP Polling Interval dialog box you can select how frequently you want the Supervisor node to poll the agent nodes Polling is initially disabled You should immediately set up a polling interval upon setting up MultiModemManager as a Supervisor Without polling the Supervisor is unable to detect abnormal termination of age
104. e Statistical Analyzer the Configuration Manager and the Security Database Editor modules You can also access any of these modules by clicking its button in the toolbar Statistical Analyzer Command Use the Statistical Analyzer to generate reports pie charts and bar charts from previ ously gathered data You can edit the log so that you can view the individual events that occurred during the analysis period You can also export the event data in DBIII or ASCII format Configuration Manager Command Use the Configuration Manager to build custom configuration files for your modems and to specify the conditions under which the configuration files are to be loaded e g when a rack is powered up or when a modem line is disconnected Note Use RASExpress instead of Configuration Manager to configure CommPlete Communications Server modems CommPlete Communications Server 7 The Manager Security Database Editor Command Use the Security Database Editor to create modify and maintain databases for con trol of dial access Within each database you can create user IDs assign passwords enable or disable access assign times for access assign dates for access and assign a callback type and number for each user Note Does not apply to CommPlete Communications Server systems that use other security methods such as RADIUS or TACACS CommPlete Communications Server 93 MultiModemManager User Guide 94 CommPlete Communications
105. e a modem from modem group to mo dem group by dragging it For example to move modem 002 01B from Rack 1 of modem group Sales into modem group Marketing perform the following steps With SNMP In the Defined Modem Groups box open Modem Groups Open the IP site that contains the modem you want to move Open the Marketing modem group 1 2 3 4 Open the Sales modem group 5 Open Rack 1 in the Sales modem group 6 Drag modem 002 01B from Rack 1 in the Sales modem group to the Marketing modem group Rack 1 appears under the Marketing modem group with mo dem 002 01B under it CommPlete Communications Server 7 The Manager Without SNMP 1 Inthe Defined Modem Groups box open Modem Groups 2 Open the Marketing modem group 3 Open the Sales modem group 4 Open Rack 1 in the Sales modem group 5 Drag modem 002 01B from Rack 1 in the Sales modem group to the Marketing modem group Rack 1 appears under the Marketing modem group with mo dem 002 01B under it If the group that you are dragging to is not currently displayed in the list box i e the list box would have to be scrolled to view it move the mouse to just below the bot tom line of the list box to scroll the list up or just above the top line of the list box to scroll the list down Note You cannot move a modem between IP sites Displaying Modem Information You can display a summary of information about each modem by selecting a display type from the Displa
106. ed use of modem CSN User ID character 16 Out of Service switch state change Disconnect status packet connection information Line quality 1 10 1 is good numeric Worst line quality value numeric Best line quality value numeric Transmit level in dBs negative numeric Receive level in dBs negative numeric Number of retransmits numeric Number of retrains numeric Number of speed shifts numeric Number of blocks transmitted numeric Number of blocks received numeric Number of characters transmitted numeric Number of characters received numeric CommPlete Communications Server CommPlete Communications Server Index 167 MultiModemManager User Guide A About command 97 About menu Configuration Manager 113 Manager module 63 About Security Database command 127 access times user 25 126 Add command Configuration Manager 115 Security Database Editor 124 Add IP Site dialog box 49 Add Modem Group dialog box 50 Add Modems dialog box 51 Add Rack dialog box 50 Add Rack Group dialog box 49 adding an IP site 10 an object 48 Agent mode 9 64 agent site creating 10 AlphaPage 80 Analysis menu 102 analysis period 97 103 Analysis Period dialog box 103 Analysis Process command 103 analyzing connections 98 controller data 104 data 96 107 data dump 101 disconnections 99 faults 99 modem usage 99 remote configuration faults 99 SNMP faults 99 Arcnet
107. edit a phone number select it and click Edit To delete a phone number select it and click Remove To delete all phone numbers in the list click Remove All To save your changes click Done To discard your changes and exit the dialog box click Cancel Security Database File Command Use the Security Database File command to select which security database files MultiModemManager searches when users call into the system Note Does not apply to CommPlete Communications Server sites Database File Available Database Files Active Database Files admin db support db mmm db writers db lt Remove Add All gt gt lt lt Remove All The Database File dialog box lists available security database files in the Available Database Files box These files are stored in the MultiModemManager directory e g C MRACK Active database files are listed in the Active Database Files box These are the files that MultiModemManager searches for users when they call into the system To make a database file active first select it in the Available Database Files box then click Add to move it to the Active Database Files box To move all the database files in the Available Database Files box to the Active Database Files box click Add All To move files from the Active Database Files box to the Available Database Files box first select them then click Remove To move all the database files in the Active Database Files box
108. em Administrator Set to fixed callback for the highest security level CommPlete Communications Server 5 Security Example 2 You are using MultiModemManager security as an extra layer for an extremely secure system Traveling Users Set users at hotels that can t accept direct incoming calls to pass through otherwise set them to variable callback Set them to these security types only while they are traveling set them back to fixed callback when they return Other Users Set to fixed callback See also How to Set Up Your User Database on page 33 Do You Have Multiple Host Types that Users Need Access To Having multiple host types is handled in MultiModemManager security by placing modems that are attached to one type of host device such as a UNIX system into a common modem group Users who need access to that host should be made members of that modem group This ensures that users who connect to modems that are ina modem group that they are not members of will have their user IDs and passwords rejected Also it ensures that they will be called back only by modems that are in modem groups that they are members of If you want to prompt callback users to select the host that will call them back you must enable the Host Select feature When this is active callback users who are members of more than one modem group that has outbound modems in it are prompted to pick the host that they want to be called back by The names
109. ement or refund of the license fee at the option of Multi Tech Systems Inc for defective distribution media There is no warranty for mis used materials This package contains 3 5 inch disks Neither this software nor the accompanying docu mentation may be modified or translated without the written permission of Multi Tech Systems Inc This agreement shall be governed by the laws of the State of Minnesota The terms and conditions of this agreement shall prevail regardless of the terms of any other submitted by the Licensee This agreement supersedes any proposal or prior agreement Licensee further agrees that this License Agreement is the complete and exclusive statement of Agreement oral written or any other communications between Multi Tech Systems Inc and Licensee relating to the subject matter of this agreement This agreement is not as signable without written permission of an authorized agent of Multi Tech Systems Inc CommPlete Communications Server iii iv CommPlete Communications Server Table of Contents 1 Introduction introduccion A A a aos 2 Description snra AE eR Tei Tio T A A ER N E EEE Ea 2 Typographic CONVENtONS spei aoaiina e ainia EEEE KE EE 3 2 Installation A E TN 6 How to Install MultiModemManager ececococononoononinnononononanananonononoconocnononan on nono nnonnanannonononanens 6 3 Configuration TOA UCA A A EAE AEEA EEA TE es 8 Viewing Local AAA oni dioe o PRAE e e seats 8 Viewing Modems
110. en the threshold is exceeded for MIC send errors This indicates that the MIC Management Information Card was unable to send a request to a rack This could indicate a rack that was powered off or has lost its connection to the console Alerts when the threshold is exceeded for broadcast errors No re sponse was received from any of the racks during an attempt to send a message to all racks on the system Alerts when available disk space falls below the defined percentage in the System Defaults dialog box Alerts when the threshold is exceeded for an attempt to find a mo dem in a group for a callback that failed because no outbound mo dems were available for the group This could indicate a need to assign more outbound security modems to the group Alerts when the threshold is exceeded for a loss of DTR when a modem is off line Alerts when a calls is shorter than the threshold time in seconds Default threshold 60 seconds 77 MultiModemManager User Guide 78 Faults List To set up a fault or status event double click it or select it and click Edit A dialog box appears with the name of the fault or status event in the title bar Faults and status events dialog boxes resemble the Timeout UserID Prompt dialog box shown in the following example To enable or disable reporting of a fault or status event select or clear the Enable Fault check box All faults and status events are enabled by default If you should disable a fau
111. eports when the system exceeds the maximum number of callback attempts to the user CommPlete Communications Server Fault or Event Black Listed Phone Number User Not in Group SNMP Management Login SNMP Management Logout SNMP Management Bad Password SNMP Management Max Logins SNMP Management Password Changed SNMP Agent terminated SNMP Host mode changed Remote modem busy Remote modem No dialtone Remote modem bad 13 Remote modem bad Password Remote modem bad Config file Remote modem version SNMP Agent Init SNMP Manager Init Power Supply Installed Power Supply Removed Invalid Version T1 Alarm T1 No Answer CommPlete Communications Server 7 The Manager Reports when a user attempts to use a blacklisted phone number Reports when a user is not a member of a modem group Reports the initiation of a remote management session Reports the termination of a remote management session Reports the use of a bad password when a remote management session is initiated Reports when the maximum number of remote management sessions is reached Reports when a remote management session password changes Reports when a remote MultiModemManager agent has terminated Reports when the SNMP mode of the host changes Reports a busy signal when trying to call a remote modem Reports the absence of a dial tone when trying to call a remote modem Reports that MultiModemManager is una
112. er 7 The Manager Description The Fault and Status Events window displays the last 200 fault and status events In formation for each event includes the date and time of the fault or status message the IP site rack and modem IDs and the fault or status message The type of event is indicated by an icon at the beginning of the line as shown in the following table To mark an event for instance to note that you have read it or taken some other action regarding it click on the event line and then click Confirm The icon then changes to a red and yellow flag A status event has occurred A fault event has occurred The event has been confirmed For remote sites the Rack Modem column displays the IP site short name with the rack and modem IDs For example NY 2 3A would indicate IP site NY rack 2 modem 3A Deleting an Entry To delete an entry from the Fault and Status Events window click on the entry and then click Delete To delete all entries click Delete All Call Back Queue Window D CallBack Queue To display the Call Back Queue window click View Callback Queue or double click the Callback Queue icon in the client area of the main window Note Does not apply to CommPlete Communications Server sites Call Back Queue 3 call back entries Phone Status 13 30 42 Waiting to Dial 13 30 10 Waiting to Dial 13 29 22 Waiting to Dial lt The Call Back Queue window displays the na
113. er ID Some modems attached to a given host type could be put into a special modem group so that even if all the modems are full an administrator could get into the system on one of those modems Also it might be possible for a system to restrict administrator level access only to certain physical ports which could be in this special modem group Example You have a system that has three different types of hosts You have one senior ad ministrator who can administer any of the host types and three administrators that can only administer their own host types two support technicians that help users with system problems and normal users These users are set up as follows Senior Administrator Has two accounts Administrator account Set to fixed callback password change every week member of all modem groups access at any time day of the week and date User account Set to pass through password change every three months member of all user accessible modem groups access at any time day of the week and date Host Type Administrator Has two accounts Administrator account Set to fixed call back password change every week member only of modem groups for the host type access at any time day of the week and date User account Set to variable callback password change every three months member of all user accessible modem groups access at any time day of the week and date CommPlete Communications Server 5 Security S
114. er values of an MT3334HD8 modem F7 The default command ATL7 lists the additional operating parameters of an MT3334HD8 modem F8 The default command ATI1121314 identifies an MT3334HD8 modem and its firmware version and date I1 lists the firmware version 12 lists the product name such as MT3334HD8 13 is used for Multi Tech testing and 14 lists the time and date of the firmware version Low Free Space Warning In this box type the amount of free space on the management console s hard disk that will trigger a low free space warning The value is a percentage of the total disk space Stop Event Logging At In this box type the maximum percentage of space that you want event log files to take up on your hard disk When this value is exceeded event logging automatically stops 66 CommPlete Communications Server 7 The Manager Security Commands Note Security commands do not apply to CommPlete Communications Server sites Mode SNMP Broadcast Local Racks System Defaults Security Messages Fault Alarms Defaults System Password Callback BlackList Database File Host Select Unmanaged Modems Management Interface Card If you are running under Supervisor mode the active window must have an IP site selected to use the security commands When you select an IP site you are selecting the host for which you want to make security changes Security Messages Command
115. fault mode is Supervisor To change to Supervisor mode from another mode select Setup SNMP Mode Supervisor The title bar changes to reflect your selection Viewing an Agent and Its Modems To view an agent add it to the list of IP sites that MultiModemManager monitors To add an IP site see How to Add an IP Site on the next page The IP icon of the new agent should be green If it is not see Chapter 11 Solving Problems To view the agent s rack groups double click the icon for the IP site You can now perform the same actions on these remote modems as on local modems CommPlete Communications Server 9 MultiModemManager User Guide Procedures for Setting Up Remote IP Sites How to Set Up an Agent IP Site 1 Run MultiModemManager and select Setup SNMP Mode Agent 2 Select Setup SNMP Default Trap IP In the Set Default Trap IP dialog box type the IP address of the MultiModemManager supervisor that will be moni toring the agent site How to Add an IP Site 1 Inthe Rack Groups and Modem Groups windows select a world icon then click Add 2 Inthe Add IP Site dialog box type the IP address of the MultiModemManager agent that you wish to view and the long and short names for the site The long name is used in the titles of windows that display information about objects from the site The short name is used in the Fault and Status Events window to identify the IP site where a fault or status occurred
116. fix box type any prefix that must be added to the user s callback phone number This allows for automatic insertion of required phone access codes such as 9 for an external call during the security callback operation Dialing Click Pulse to make callback modems use pulse dialing or Tone to make them use tone dialing Defaults Button Restores the factory default settings Security Callback Blacklist Command Use the Security Callback Blacklist command to restrict phone numbers that can be dialed during a callback Note This command cannot be used for remote IP sites or for CommPlete Communications Server sites Phone Number Black List Phone number list 1 612 555 1234 1 900 1 976 Remove All Remove CommPlete Communications Server 71 MultiModemManager User Guide 72 This command adds an additional level of security to variable callback security by limiting the phone numbers the caller can enter to be called back at Callback black listing makes it an error to dial out to a specific phone number or to a class of phone numbers Enter blacklisted phone numbers in the Phone Number Blacklist dialog box You can use an asterisk as a wild character To blacklist an entire area code enter an aster isk after it as shown in the illustration All variable callback numbers are blacklisted if the asterisk is the first character of the phone number string To add a phone number to the list click Add To
117. g Control Set Modem Config File Load Configuration Button Displays the Load Configuration dialog box Any action taken in this dialog box affects currently selected modems This button has the same function as clicking Control Load Configuration Online with Modems Button Displays the Online with Modems window Clicking on this button allows you to go online with the currently selected modems This button has the same function as clicking on Control Go Online with Modems CommPlete Communications Server 7 The Manager Select All Modems Button Selects all of the modems in a rack when the Rack Display window is active This button is available only when the Rack Display window is open It has the same function as clicking Rack Select All Modems Le Clear All Modems Button Clears deselects all of the modems in a rack when the Rack Display window is ac tive This button is available only when the Rack Display window is open It has the same function as clicking Rack Clear All Modems ley Toggle Full Rack Display Button a Toggles between the graphic view the Rack Display window and the text status view the Rack Status window of the rack This button has the same function as clicking Rack Toggle Full Rack Display ES Statistical Analyzer Button Starts the Statistical Analyzer in which you can generate reports pie charts and bar charts from previously gathered data This button has the same fu
118. g the Call Traffic window you can tell who is connected into your system at any time Using the Statistical Analyzer module you can produce reports that will tell you who was connected to your system for how long and when This information can be used for billing or security purposes See also How To Set Up Security Modems and Modems Groups on page 32 Do You Need Pass Through Fixed Callback or Variable Callback Security 22 Pass through fixed callback and variable callback are security types that are set ona per user basis The following table shows characteristics for each type of security Characteristic Pass through Fixed callback Variable callback Security level Lowest Highest Middle User s location Anywhere One location Anywhere Reverse charges No Yes Yes Convenience Highest Middle Lowest If the call in user gets someone else s user ID and password you can track the number that was actually called back The user must enter a phone number if he is at a different callback number than the default Example 1 You are using MultiModemManager security primarily to reverse charges for your long distance callers and to track who connects to your system High security is not an issue Long Distance Users Set to variable callback with a default callback number that doesn t need to be entered every time the users log in Local Users Set to pass through since there is no need to reverse charges for th
119. g with the manager should be re moved to prevent the Manager from locking up during an attempt to communicate with the removed rack Are you sure you wish to exit the Callback entry Type System Message Meaning This message seeks a confirmation of the pending operation Recovery Click Cancel to abort the request CommPlete Communications Server 11 Solving Problems Are you sure you wish to exit the MultiModemManager Type System Message Meaning This message seeks a confirmation of the pending operation Recovery Click Cancel to abort the request Are you sure you wish to Hangup the Selected Modems Type System Message Meaning This message seeks a confirmation of the pending operation Recovery None required Are you sure you wish to Reset the Selected Modems Type System Message Meaning This message seeks a confirmation of the pending operation Recovery None required Are you sure you wish to Reset The Selected Rack Controller Type System Message Meaning This message seeks a confirmation of the pending operation Recovery None required Bad configuration file lt filename gt Type System Error Meaning The format of the configuration file was incorrect Recovery Check to see that the indicated file is a valid configuration file Bad security database Type System Error Meaning The security database file header has been corrupted or the file length is 0 Recovery Recreate the file Cannot
120. h BBS perform the following steps 1 Set your communications program to 8 N 1 2 Dial our BBS at 800 392 2432 USA and Canada or 612 785 3702 international and local 146 CommPlete Communications Server 3 12 Warranty Service and Technical Support At the prompts type your first name last name and password then press ENTER If you are a first time caller the BBS will ask if your name is spelled cor rectly If you answer yes a questionnaire will appear You must complete the questionnaire to use the BBS on your first call Press ENTER until the Main Menu appears From the Main Menu you have ac cess to three main areas the Files Menu the Message Menu and Bulletins For help on menu commands type Downloading a File If you know the file name 1 2 3 4 5 From the Main Menu type F to access the Files Menu then type D Enter the name of the file you wish to download from the BBS If a password is required enter the password Answer Y or N to the automatic logoff question Select a file transfer protocol by typing the indicated letter such as Z for Zmodem the recommended protocol If you select Zmodem the transfer will begin automatically If you select another protocol you may have to initiate the transfer yourself In most datacomm pro grams the PAGE DOWN key initiates the download If you don t know the file name 1 From the Main Menu type F to access the Files Menu For a
121. he protocol in one of the following dialog boxes Simple Digital Page Dialog Box In the COM Port box select the COM port on which you want to dial the pager Your choices are COM1 COME In the Pager Number box type the number of the pager that is to receive the fault alarm messages In the Timer box set the number of sec onds between dialing and the sending of the pager message To test the timer inter val click Test to send the numbers 1 through 9 to the pager AlphaPage Support Dialog Box In the User Group Name box type the existing AlphaPage user or group name If the beeper has text page support select Text Page Support and type the maximum text length in characters in the Maximum Text Length box In most cases the maximum text length can be from 80 to 240 characters To make the text page message the pager utility fits the following items into the maximum text length in order of prior ity fault message rack slot modem and time of fault Note To use AlphaPage you must install and set it up according to the user manual and set up the correct path in the AUTOEXEC BAT file e g PATH C INFORAD otherwise you will get the system error message Cannot connect with WINPAGE EXE You must also choose Remote Client can initiate send in the Options Server menu of AlphaPage WinBEEP Support Dialog Box In the User Group Name box type the existing WinBEEP user or group name If the beeper has text page support select Text Page Su
122. he Fault and Status Events and the Call Traffic windows to identify a modem by IP site Community Settings These must match the Set Community and Get Community settings of the agent that you are adding They are used for security purposes The default is public Add Rack Group Note Does not apply to CommPlete Communications Server sites Add Rack Group Group Name MR4800 me Contact Person Name Nestor Neleides joo A Group Name The name of the rack group you are adding Contact Person The name and telephone number of the contact person for the rack group optional CommPlete Communications Server 49 MultiModemManager User Guide Add Modem Group Add Modem Group Group Name Tech Support al Contact Person Phone H 61 2 785 3500 Configuration Options Other Options T On Rack Power Up X Event Logging TF On Modem Reset TF On Disconnect Group Name The name of the modem group you are adding Contact Person The name and telephone number of the contact person for the modem group optional Configuration Options Select one or more options to automatically configure the modems in the group when the rack powers up when the modem resets or when the modem disconnects You can set these options independently for each modem group Other Options Select Event Logging to keep a log of events for the modem group Add Rack Rack Number 3 Rack Number
123. he command number indicates the type of special event OxFF Manager offline OxFE Manager online OxFD Manager fault FaultType The number of the manager fault Cmndnum OxFD 00 Bad user ID 01 Bad password entered 02 Entry disabled for user 03 No dialtone probable faulty line 04 No connect unable to train 05 Callback attempt failed 06 No free modem for callback 07 No connect probable wrong number busy 08 Timeout at user ID prompt 09 Timeout at password prompt 10 Congested rack 11 Overtime call 12 Skipped line 13 No activity on the Line 14 Ring detected during outbound 15 Power supply failure 16 Test 0 ANLB 14400 FAILED 18 Test 2 ANLB 9600 FAILED 19 Test 3 ANLB 2400 Answer FAILED 20 Test 4 ANLB 2400 Originate FAILED 21 Test 5 ANLB E 1200 Answer FAILED 22 Test 6 ANLB 1200 Originate FAILED 23 Modem reset by rack controller card 24 Modem card installed 25 Modem card removed 26 Rack online 27 Exceeded max number of callback attempts 28 Blacklisted phone number 29 Outbound modem stuck in callback state 30 Server error 31 Arcnet send error to CSN 32 Arcnet broadcast error 162 CommPlete Communications Server B dBASEIll Formatted Output Command Events Sent from the Manager Nodeid FF Destid FF Report controller firmware version Reset rack controller warm start Report on the number of cages the controller is connected to Report which modems are free
124. ick Control Set Modem Inventory or the Set Modem Inventory button on the toolbar Select the options you want in the Modem Inventory dialog box See also How to Select Modems on page 19 How to Set Modem Group Configuration Options 1 CommPlete Communications Server Make the Modem Group window active by either clicking on it or selecting View Modem Groups Open the IP site containing the modem group whose settings you wish to change Click the modem group Click the Edit button In the Edit Modem Group dialog box select the Configuration Options you want Click OK to close the dialog box 17 RASExpress User Guide 18 CommPlete Communications Server 5 Security CommPlete Communications Server 19 MultiModemManager User Guide Introduction Note This chapter does not apply to CommPlete Communications Server sites HD8 modems which use RADIUS and TACACS for security MultiModemManager can provide an additional layer of security between your users and your system It can prompt users for a user ID and a password when they call in If they pass that security check it can either connect them directly to the system or call them back either at a fixed or a changeable number and log them in It can let users in only at certain times of day certain days of the week or only between certain dates Also it can require users to change their passwords after a certain interval of time Access to securit
125. include information about faulty modems Select Idle to include information about idle modems Defaults Button Select to return to the default settings of the dialog box Ascii Log Command Use the Ascii Log command to display in ASCII format a dump of all event data for the analysis period The dump is saved in the file MRACK DMP It can be printed out or searched from within the Statistical Analyzer or imported into a word processor for further processing CommPlete Communications Server 101 MultiModemManager User Guide MRACK DMP Ascii Formatted Dump of Event Data Collected from Thu Apr 18 11 29 66 1997 to Tue Jun 16 11 29 66 1997 1 Manager On line Beginning event logging at Date 97 66 66 Time 11 45 52 6060 2 Manager On line Beginning event logging at Date 97 66 06 Time 11 45 55 6000 3 Broadcast to system Report on gt Date 97 66 06 Time 11 45 56 6660 Number of modems in cage 4 Status LocalCUnable to register as an manager gt Date 97 66 06 Time 11 45 56 008 5 From Node 1 lt Rack sent status report Date 72 06 06 Time 11 45 55 8758 Search Menu Find Ctrl F Next Ctrl N The Search menu is available only when a report is open Use it to search a report for specified text To start a search from a specific line double click the line before start ing the search Find Command Select the Find command or press CTRL F to search for text in a report In the Find
126. ir cuits Trellis encoding allows a receiving modem to semi predict the next data symbol transmission so it can correctly interpret a near miss V 32 and V 32bis modems use 2D two dimensional trellis encoding V 34 modems can use 4D trellis encoding More dimensions in the encoding process give greater noise immunity therefore a 4D modem supports faster error free operation than a 2D modem Round Trip Delay The overall time for the echo to travel to the far end and back in the range of 000 ms to 999 ms Round trip delay information applies only when the modem is in V 34 V 32bis or V 32 mode Fall Back Forward The modem s current setting for how it will respond to worsening improving line conditions Locally Enabled Fallback and fall forward enabled Fallback Only Fallback only no fall forward Locally Disabled No fallback Link Type The current connection protocol V 34 V 32bis V 32 V 22bis V 22 V 21 Bell 103 Line Type The modem s current line type Dial Up Line or Lease Line Data Format The modem s current data format Asynch or Synch CommPlete Communications Server 61 MultiModemManager User Guide Disconnect Reason Explains why the modem disconnected DTR Dropped The DTR Data Terminal Ready signal was lost indicating that the terminal or PC is no longer connected to or ready to communicate with the modem Lost Carrier The carrier signal was lost indicating that the data link
127. isors Passwords are case sensitive The default password is PUBLIC Current Password i New Password A Confirm New Password A The default password is PUBLIC and if it is entered as the new password the console will not be locked when the program is entered This password is also used to restrict write access to the SNMP MIB by disallowing writes to the MIB if this password is not used when logging in through the system table In the Set System Password dialog box to change the password type the current password the new password and then the new password again to confirm it CommPlete Communications Server 81 MultiModemManager User Guide 82 Unmanaged Modems Command The Manager can configure unmanaged stand alone modems from the management console by using the configuration files defined in Configuration Manager This fea ture requires a modem on one of the management console s COM ports To enable the Manager to configure unmanaged modems select Setup Unmanaged Modems ja setup Unmanaged Modems Activate Unmanaged Modem COM Pott com In the Setup Unmanaged Modems dialog box select Activate Unmanaged Modem and then select the COM port to which the modem is attached Management Interface Card Command Select Setup Management Interface Card to configure settings for the AN301TP8 Management Interface Card if one is installed in your management console Management Interface Card
128. ive the user access to all modem groups Select Selected Groups to give the user access only to selected modem groups To edit the list of groups that the user can access click Edit In the Group Membership CommPlete Communications Server 125 MultiModemManager User Guide dialog box all available groups are listed in the Available Groups list To make a group accessible to the user move it to the Active Groups list by selecting it and clicking the gt gt button To remove a group from the Active Groups list select it and click the lt lt button Click OK when finished Start Date Type the start date for the user s access to the system Expire Date Type the expiration date for the user s access to the system Valid Times Button Click this button to select the times that the user can log in Valid Times 0 2 4 6 68 10 12 14 16 18 20 22 Monday MANEN N D OO Tuesday Wednesday Thursday BPR RRR Fidy BPE Ea PER RES AAA Saturday sudy eee DEl Userid Enabled mm Userid Disabled In the Valid Times dialog box the week is divided into one hour blocks By default every block is green signifying that the user is allowed access to your system at all times If you wish to disallow certain times say for system maintenance then click the blocks that you wish to disallow and they will turn red If you make a mistake or change your mind click them again To start over click Default Password Expiration
129. lays the number of modems se lected For example if you had a fully loaded Rack 1 and you clicked the Select All Modems button the status bar would read Selected 0 1 96 To clear all selected modems in the rack click the Clear All Modems button in the toolbar All modem buttons turn gray and the status bar shows that 0 modems are selected Selected 0 1 0 To toggle between the graphic view the rack display window and the text view of the rack the rack status window shown below click the Toggle Full Rack Display button CommPlete Communications Server RASCARD Connect 33600 Y 42bis Free Not Respondi Connect 24000 V 42bis Connect 26400 Y 42bis Connect 28800 Y 42bis Ring Connect 33600 Y 42bis Free Connect 14400 42bis Bing Free Connect 28800 V 42bis Connect 33600 42bis Not Respondi k Connect 31200 V 42bis Connect 31200 Y 42bis Connect 33600 Y 42bis Connect 28800 V 42bis Rin E Coment 33600 V 42bis Connect 14400 Y 42bis E pect 28800 Y 42bis Ring Remote IP 3 Rack 1 RAS CARD Bin E Connect 31200 W 42bis Connect 33600 Y 42bis y Bement 28800 42bis fee Ring Connect 33600 Y 42bis Free Rin Connect 28800 42bis Connect 33600 42bis Not Responding Free Connect 14400 42bis Connect 31200 42bis Free Bing Connect 33600 42bis Connect 28800 42bis Connect 33600 42bis Free Co
130. llowing questions will help you set up your security configuration Do You Need MultiModemManager Security Reasons why you may want to use MultiModemManager security You have a host that has little or no security for inbound calls If you have a host device that doesn t provide security then MultiModemManager can be your security device providing all of the security options that were detailed in the chapter introduction Also even if you have security MultiModemManager secu rity might provide more features than the built in security that your host device has CommPlete Communications Server 21 MultiModemManager User Guide For example maybe your host device can t screen users out by time of day or day of the week You would like an extra layer of security If your system already provides call in security MultiModemManager security can provide an additional layer of security that is of a different type With Multi ModemManager callback security the person calling in must have physical access to the callback phone in order to get into the system You want the company to pay for long distance calls to a host MultiModemManager security can provide reversal of phone charges by calling back the users after they have passed the security check The call in users would have to pay for the short call in security check but the company would pay for the rest of the time online You want to track who is connecting to a host Usin
131. ls menu 92 traps 65 troubleshooting 130 44 typographic conventions 3 U Unassigned Groups box 8 Unassigned Modem Groups box 46 47 Unassigned Rack Groups box 46 UNIX system configuring for 14 CommPlete Communications Server Unmanaged Modems command 82 Unmanaged Modems Configuration window 56 Update commands 90 user access times 25 126 User Defined Command dialog box 115 user ID 20 21 70 107 125 reports 156 User ID command 92 user defined configuration commands 110 Using Help command 127 V Valid Times dialog box 126 variable callback security 20 21 22 CommPlete Communications Server Index Version commands 90 View menu 83 98 viewing an agent 9 objects 9 remote IP sites 9 W warranty 146 WinBEEP 81 workstation requirements 6 World Wide Web 148 173 MultiModemManager User Guide 174 CommPlete Communications Server P N 82065502
132. lt or status event you can restore it by clicking Default Timeout UserlD Prompt X Enable Fault Timeout at UserlD prompt The following table describes the faults and status events in the Faults list Fault or Event No Connection Timeout User ID Prompt Timeout Password Prompt Inactive Line Ring on Security Modem Test 0 Test 1 Test 2 Test 3 Test 4 Test 5 Test 6 Dial Tone Present Modem Reset Rack Online Call Back Retry Reports when the modem fails to establish a connection possibly because of a wrong number Reports when the caller fails to enter a valid user ID within the user ID timeout period Reports when the caller fails to enter a valid password within the password timeout period Reports when there is no activity on the line Reports a ring on a callback modem Reports a local analog loop test of the modem at 14 400 bps Reports a local analog loop test of the modem at 12000 bps Reports a local analog loop test of the modem at 9600 bps Reports a local analog loop test of the modem at 2400 bps in answer mode Reports a local analog loop test of the modem at 2400 bps in originate mode Reports a local analog loop test of the modem at 1200 bps in answer mode Reports a local analog loop test of the modem at 1200 bps in originate mode Reports a dial tone test of the modem Reports when the modem is reset by the rack controller Reports when the rack is online R
133. m B Disable Enable modem Date 93 11 30 Time 10 51 35 0000 Enable modem From Node 1 Slot 14 Modem A Rack sent status report Date 93 11 30 Time 12 39 08 6250 Set Modem User ID WILL From Node 1 Slot 14 Modem A Event for modem Date 93 11 30 Time 12 39 22 3750 Outbound call Dialing From Node 1 Slot 14 Modem A Rack sent status report Date 93 11 30 Time 12 39 23 5000 Phone number just dialed DT918007854080 To Node 1 Set rack controller time and date Date 93 11 30 Time 12 39 24 0000 Broadcast to system Manager on line polling Date 93 11 30 Time 12 39 37 0000 From Node 1 Slot 14 Modem A Event for modem Date 93 11 30 Time 12 39 51 2500 Outbound call Connect Type V 32bis Class V 42bis Speed 14400 To Node 1 Set rack controller time and date Date 93 11 30 Time 12 40 06 0000 Broadcast to system Manager on line polling Date 93 11 30 Time 12 40 37 0000 To Node 1 Set rack controller time and date Date 93 11 30 Time 12 40 48 0000 From Node 1 Slot 14 Modem A Rack sent status report Date 93 11 30 Time 12 41 21 5000 Modem status EIA Signals RTS ON CTS ON DSR ON DCD ON DTR ON LED Signals CD ON OH ON DTR ON TST OFF OOS OFF Line Quality Current Level 10 Low Level 10 High Level 10 Transmit Level 15 Receive Level 18 Retransmits 0 Retrains 0 Speed Shifts 0 Blocks Transmit
134. m are physically located in will appear above the modem in the destination group To select and move more than one modem at a time you must hold down the SHIFT key during the move Note In the Modem Groups window a rack can appear under more than one modem group Configuring Your Modems The MultiModemManager system is configurable and can be adapted to many dif ferent computing environments Two types of modem parameters can be configured AT commands and Modem Inventory settings Also the condition upon which a configuration is sent to the modems can be set by modem group The AT commands that are configured are the same commands that can be sent to the modem through the modem s serial port The actual AT commands that are sent depend on the intended purpose of the modem and the modem model some newer modem cards have different command sets than older models AT commands can be grouped together in a modem configuration file that can be used to configure mo dems used for similar purposes E g the configuration file UNIX CFG could contain all the commands required by modems attached to a UNIX system These files can be created and edited by Configuration Manager It is important to note that when these sets of AT commands are sent to the modem the modem is set first to the factory de fault settings so the configuration files need only contain differences from the mo dem s factory default setting CommPlete Communications Server
135. m the test During a test the modem s CD LED lights up After a short delay a message box ap pears telling you if the modem passed or failed the test When testing is done your LEDs return to their prior settings 84 CommPlete Communications Server 7 The Manager Test0 ANLBO14400 Select to perform a local analog loopback test at 14 4K bps This test checks the mo dem s data pump its SIO and CPU circuitry and its other data access arrangement DAA circuitry which isolates a network from phone line equipment Test1 ANLBO9600 Click to perform a local analog loopback test at 9 6K bps This test checks the mo dem s data pump its SIO and CPU circuitry and its other data access arrangement DAA circuitry which isolates a network from phone line equipment Test2 ANLB 2400 Answer Click to perform a local analog loopback test at 2400 bps in answer mode This test checks the modem s data pump its SIO and CPU circuitry and its other data access arrangement DAA circuitry which isolates a network from phone line equipment Test3 ANLB 2400 Originate Click to perform a local analog loopback test at 2400 bps in originate mode This test checks the modem s data pump its SIO and CPU circuitry and its other data access arrangement DAA circuitry which isolates a network from phone line equipment Test4 ANLB 1200 Answer Click to perform a local analog loopback test at 1200 bps in answer mode This test checks the modem s
136. mes and phone numbers of users who have called your system and are waiting to be called back A callback timer with a default of 30 seconds determines the minimum time to wait before the software will attempt a callback see page 80 The actual length of time before a user is called back varies depending on how busy the modems are To delete a user from the callback queue click on the user and then click Delete CommPlete Communications Server 55 MultiModemManager User Guide Modem Usage Window To display the Modem Usage window click View Modem Usage Modem Usage Answer Originate 00S Faulty 0 22 9 22 Idle The Modem Usage window displays a graph of local modem usage for the previous twelve hours It does not apply to remote IP sites The graph shows what percentage of modems are in each of the following states for any given time answering a call originating a call out of service OOS a fault reported by the controller and idle Unmanaged Modems Configuration Window To display the Unmanaged Modems Configuration window click View Unmanaged Modems Unmanaged Modems Configuration Modem ID Phone No Config File LB a IA Fault cfg Greg s 2834BL 5551213 test cfg Dale s 1432BA 5554321 v32 cfg Description The Unmanaged Modems Configuration window displays a list of unmanaged mo dems An unmanaged modem is a stand alone modem not in a rack that can be con figured remotely only by di
137. mode signal level 0 to 15 dBm The normal transmit level for a modem is 10dBm The normal loss for a telephone line is 16dBm Receive Level The modem s receive mode signal level 0 to 43 dBm The normal receive level is approximately 26dBm Modems can receive signals in the range of 10 to 43dBm Retransmits The number of blocks that were retransmitted because of an error due to line noise or other conditions Reported only for V 42 or MNP error correction connections Retrains The number of times the modem has renegotiated with the remote modem during the current connection because of line noise The number of retrains is limited to four re trains within a two minute period after which the modem should hang up Blocks Transmitted and Received The number of blocks transmitted and received during a connection Reported only for V 42 or MNP error correction connections Near and Far Echo Levels Reports the modem s receive circuit s current near echo level and far echo level in dBm An echo canceler feature is used in V 34 mode An echo correlation feature is used in V 32 and V 32bis modes Speed Shifts The number of times the connection speed has changed during a connection due to line noise Symbol Rate The number of modulation states being transmitted and received per second 2400 2743 2800 3000 3200 or 3429 There are several different modulation states each of which symbolizes a unique pattern of bits hence
138. modems Control Set Modem Config File Selected modems Firmware Version Controller Selected rack Firmware Version Modem Selected modems Includes all sub menus Applies only when SNMP is installed and you are running under Supervisor mode Applies also to unmanaged modems in the Unmanaged Modems window Call Traffic Window 83 To display the Call Traffic window for an IP site select an IP site in the Modem 4 8 Groups or Rack Groups window and then click the Display button To display the Call Traffic Call Traffic window for the local site click View Call Traffic To display a mini mized Call Traffic window double click on the Call Traffic icon in the client area of the main window You can have several Call Traffic windows open at once Call Traffic Rack Date Time Modem Type User ID Duration Number amp 06 28 13 09 06 30 2C Originate Not Available dt5713 B 06 28 13 09 41 30 20 0 14400 42bis 000 00 01 37 dt5713 amp 06 28 13 13 32 30 2B Answer Not Available 06 28 13 15 02 30 2C A 14400 Y 42bis Not Available ce Coen CommPlete Communications Server 53 MultiModemManager User Guide Description The Call Traffic window displays a record of the last 200 connections at the selected IP site Information for a connection is filled in as it is received by MultiModemManager The information includes the date and time the call began the IP site rack and mo dem IDs the connection type the user
139. ms Type rLeased Line Dial up Answer C 2 wire Leased Line Originate C 4 wire Leased Line TT Dialback up Security None Operation Inbound Asynchronous O Outbound C Both O Synchronous The selections in the Modem Inventory dialog box override the modem s DIP switches if any For the MT1432MR or MT2834MR DIP switch 10 the Dial or Leased Line switch must be in its default up OPEN position to use software controlled switches If DIP switch 10 is in the down position you cannot configure the modem using MultiModemManager Type Click Dial up 2 wire Leased Line or 4 wire Leased Line to select the type of phone line connection used by MT1432MR or MT2834MR modems Click Dial up for MT2834MR6 MT3334HD8 and MT5634HD8 modem cards If you select Dial up you can select a security option for the selected modems Leased Line Leased Line options are available only if 2 wire Leased Line or 4 wire Leased Line is selected in the Type box Select Answer to make the selected modems answer only or Originate to make the selected modems originate only Select Dialback up to permit the originating modem to redial a call if there is a leased line failure In the Dialback up box type the number the modem should call to reconnect with the remote modem For a full discussion of dial backup manual dial and automatic answer see the MT1432MR or MT2834MR Owner s Manual CommPlete Communicati
140. nction as clicking Tools Statistical Analyzer Configuration Manager Button Sh Starts the Configuration Manager in which you can build a configuration file for your modems and specify the conditions under which the configuration file is to be loaded e g when a rack is powered up or when a modem line is disconnected This button has the same function as clicking Tools Configuration Manager Security Database Editor Button Starts the Security Database Editor in which you can create modify and maintain databases for control of dial access Within each database you can create user IDs assign passwords enable or disable access assign times for access assign dates for access and assign a callback type and number for each user This button has the same function as clicking Tools Security Database Editor Client Area The client area is the main part of the Manager window The first time the Manager starts the client area contains open Racks Groups and Modems Groups windows Three other windows are minimized to icons the Fault and Status Events window the Call Traffic window and the Callback Queue window None of these five windows can be closed CommPlete Communications Server 43 MultiModemManager User Guide Status Bar The status bar gives on going information about Manager actions It has three parts SNMP Request This part of the status bar has an indicator that turns red whenever an agent is polled by an SN
141. nd Modems list Add All Button Click to move all of the racks and modems from the Available Racks and Modems list to the Selected Racks and Modems list Remove All Button Click to remove all of the racks and modems from the Selected Racks and Modems list and place them in the Available Racks and Modems list Remove Button Click to remove selected racks and modems from the Selected Racks and Modems list and place them in the Available Racks and Modems list Done Button Click to confirm your selections and exit from the dialog box Cancel Button Click at any time to exit from the dialog box without saving changes CommPlete Communications Server 105 MultiModemManager User Guide Filter Calls Commands Analysis Analysis Process Filter Modems Filter Calls Inbound Calls Outbound Calls Both Use these commands to further refine the list of selected modems by specifying the call direction inbound outbound or both to be included in the graphs am Click Inbound Calls or its toolbar button to generate graphs for inbound calls only E Click Outbound Calls or its toolbar button to generate graphs for outbound calls only E Click Both or its toolbar button to generate graphs for both inbound and outbound calls Report Menu Connection History Connections by Modem Connection Usage Connection Statistics Fault Report by Modem Connections by Security ID Connections by Gateway ID Conne
142. need only one modem group then you may want to create a modem group just for your security modems in stead of using the Unassigned modem group as your modem group 2 When the modem groups have been created click on a modem group to select all of the modems in it and select Control Set Modem Inventory to open the Modem Inventory dialog box Set the security type for all the selected modems 3 Select Control Load Configuration to update the modems to their new settings as security modems Repeat this procedure until all of your modem groups have their security type set correctly 4 If you want your callback users to be able to select the host to call them back be sure to enable the Host Selection feature by selecting Setup Security Host Select and enabling Allow Host Select in the dialog box How to Set Up Your User Database 1 Select Tools Security Database Editor to run the Security Database Editor In the Security Database Editor you can create new security databases or edit ex isting security databases 2 Before entering users into the database separate them into different classes based on security level and type and create a template for each class so that CommPlete Communications Server 27 MultiModemManager User Guide 28 your user profiles are set up in a consistent manner To add one user to the data base select Record Add This opens a dialog box in which you can set up all settings for your user If yo
143. ng a beep When the threshold is exceeded the modem is set out of service The modem cannot be used until it is set back in service by an operator When the threshold is exceeded the modem is automatically reset When the overtime call threshold is reached the Manager breaks the connection When the threshold is exceeded the Manager configures the modem using its associated configuration file CommPlete Communications Server 75 MultiModemManager User Guide Pager Active Select the Pager Active checkbox to send a message to a beeper in the event of a fault To set up the pager use the Setup Pager dialog box page 89 Digital Message Fault Number The fault number is a code that is sent to the pager to indicate the type of fault By clicking Default you can select the default number for the fault shown in the fol lowing table or you can assign a custom number to the fault The Digital Message Fault Number box is unavailable if you select Text Page Support in the AlphaPage Support or WinBEEP Support dialog box Bad User ID M I C Broadcast Error Bad Password Ring No Answer User ID Disabled Disconnect Loss of Carrier No Dialtone Disconnect Loss of DTR Answer No Connect Disconnect Power On or WatchDog Congested Rack Disconnect Retransmit Overtime Call Disconnect Retrain Failure Power Supply Failure Disconnect Inactivity Timer Expired Card Installed No Free Disk Space Card Removed No Outbound Modems Server Err
144. ning The controller was powered down the modem card was unseated from the rack Recovery The controller can be rebooted from the Manager The modem card screw should be tightened to prevent the modem card from momentarily losing contact with the backplane Modem reset by rack controller card Meaning The modem was reset from the Manager Recovery None This is a status report for an intervention by the operator No activity on the Line Meaning The modem is connected but no actual data transfer is taking place The modem inactivity timer has expired Recovery The inactivity timer is controlled via a modem register No Connect No Carrier Unable to train Meaning No connect Recovery Make sure the carrier is present and line quality is adequate No Connect Probable Wrong Number Busy Meaning The answering phone did not go off hook Recovery Call again later No Dialtone Probable faulty line Meaning The outbound call did not receive a dial tone Recovery Verify that the phone line is plugged in and functioning properly No Free modem for Callback Meaning There were no outbound modems available to use for callback Recovery Change some inbound modems to outbound modems add more modem cards CommPlete Communications Server 133 MultiModemManager User Guide 134 Overtime Call Meaning A connection exceeded or continues to exceed the defined threshold for the maximum number of minutes to be online
145. nnect 26400 V 42bis Ring Connect 31200 42bis RAS CARD Connect 28800 Y 42bis onnect 33600 V 42bis onnect 14400 42bis in 8 E 31200 Y 42bis Connect 28800 42bis Free Connect 26400 42bis Connect 28300 42bis Connect 33600 42bis onnect 26400 V 42bis ree onnect 14400 42bis ing Free Connect 31200 42bis Connect 33600 V 42bis Connect 28800 42bis ree ing onnect 31200 V 42bis ree Connect 28800 V 42bis Not Responding 7 The Manager RAS CARD Free Connect 33600 42bis Connect 28800 V 42bis Ring A pone 28800 Y 42bis ree Ring Connect 14400 Y 42bis To display a modem status window for any modem in the rack display window double click its button Modem Status Window The modem status window gives detailed information about the current state of the selected modem You can display a modem status window by any of three methods e Click on a modem icon in the Rack Groups or Modem Groups window and then click Display e Double click on a modem icon in the Rack Groups or Modem Groups window e Double click on a modem button in a rack display window Local Site 1 1 B Local Site 1 1 B 2834MR BA Diagnostic Packet Information E 9 9 9 o o o 9 9 288k 24k 192k 1WIKk 36k y E CD OH DTR TST 9 9 9 9 o CD OH OTR TST OOS 9 9 o 9 O 288k 24k 192k 1W4Kk BK Transmit Level 17 dbm ReTransmits 0 Blocks Xmitted 0 Near Echo
146. nnnananas 30 What User Interface Do You Want to Present to Call In Users ooocccoccnncccccconcconccnnos 30 Which Modems Should Be Dial In Dial Out or Both oooocccoccciuunconnnonananonanonnnonnnonnn 31 Security Procedures tiara gh io TENS nice 32 6 Monitoring and Controlling Your System Monitoring Your SyStemns tinaser ioti aea e eiei bunds aaa A EE eS 38 Fault and Status Events Window ccccccccccceessscccesccescssecececssececsessscsssscsesssesesessveeseeseees 38 Call Traffic Windowsem onm aia i daca a s 38 CommPlete Communications Server v vi Call Back Queue WiddoW occcocccocccononononononnnoonannonnncnononnnoonnooncno nono nono nonn non nano nnn oran oran TEER 39 Rack Display Wind OW issen cece srei oneen ie ade Studia ee E aaa ESEE EEEE T 40 Modem Status WINdO WA A AA Eee NO EAS 40 Controlling Your Sy Stems so pn aese E e e EE E O E EEE E EE E 41 Contiguring Modems cinco ld tte tn tdi da 41 Testine MONOS A A 41 Resetting Modest A a da E E R daa aaa 42 Hanging Up MOdeMS ici isveccevdeicies coevase cada dador aaa poes 42 Acting in Response to FaultS coonnnnnnnnnnnonnnnnnoncnnnnonononoonononononananononononncncnononanon cn nonininnos 42 Modem Control Procedures ccccscccssscsssscesssecssecessecesseecaseceseeecseeceseeeeseecssssecseecsseeeneees 42 7 The Manager Introduction iia 46 Mai Wit OW a ca Bice sud a Ai bec RA 47 Menu Die i EET ERIO AE in aaa En Beets Tha Rn eh dish 47 TOD aa 48 Cheni AFET ies
147. ntry dialog box in which you create the rec ord When you click OK the record is placed in the database in alphabetic order based on the user ID CommPlete Communications Server 10 Security Database Editor Edit Add DataBase Entry X Enable Security Record Account Period Name Joseph Start Date 747197 MM DD YY UserID Joseph Expire Date 1 1 98 MM DD YY Password seer Valid Times Callback Type Password Expiration Pass Through Fixed Variable Expiration Interval 30 days Callback Phone Number Current Password Expiration Date CEDE 7 Group Membership All Groups C Selected Groups X Enable Password Expiration Enable Security Record Select to enable the user to log in Clear to suspend the user s privileges Name Type the name of the user User ID Type the login name of the user A user ID can be up to 11 characters long and must begin with an alphabetic character Password Type the user s password Callback Type Select Pass Through if no callback is required Fixed if the user is to be called back at the same number every time or Variable if the user is mobile and must be prompted for a current phone number Callback Phone Number Type the callback phone number for fixed and variable callback users For a variable callback user this is the default number that is dialed when the user presses ENTER Group Membership Select All Groups to g
148. nts or the appearance of new agents on CommPlete Communications Server 7 The Manager the network Deciding on the proper interval is a matter of experimentation The shorter the polling interval the more likely you are to time out Supervisor agent con nections when the network load becomes great The longer the polling interval the longer it takes to recognize new agents appearing on the network and the longer it takes to determine that an agent is no longer responding to Supervisor requests SNMP Default Trap IP Command Use the SNMP Default Trap IP command to specify the destination address for traps generated by MultiModemManager IP Address fis2 _ fies foso _ foo4 Broadcast Local Racks Command Use this command to turn on or off broadcasts to local racks A check mark appears next to the command when broadcasts are selected Select this command if you have a rack directly attached to your dedicated management console using a Management Interface Card MIC Deselect this command if you are running under Supervisor mode and are not connected by a network link to a rack controller System Defaults Command Select the System Defaults command to customize settings for your MultiModem Manager system System Defaults Operation Mode Event Logging OF ic Enable Operator Directory C MRACK MR LOG On Line Function Keys Working Disk Free Space F5 arL5 Low Free Space Warning fis FG ATLE Stop Event Logging
149. ny faults Most faults have a programmable threshold which sets how many times an event must occur before an action is performed to deal with it Depending on the fault a modem can be reset or re sent the modem configuration file in hopes of clearing up the faulty modem set out of service so that the other users can t use the modem until the system adminis trator can deal with the problem or hang up so that the modem is available to other users In addition to the above actions a pager can be dialed with information iden tifying the fault See also How To Set Up Fault Actions on page 43 Modem Control Procedures 36 How To Configure Modems To configure a group of modems first select a modem group then select either Control Set Modem Inventory or Control Set Modem Config File Select the ap propriate settings in the dialog box and then click OK With the modems still selected these configurations can be loaded into the modems by selecting Control Load Configuration Until you load the new configuration or an event causes the configu ration to be loaded such as when a modem group has Configuration On Modem Reset selected the modem is not configured with the new settings See also e How to Select Modems on page 19 e How to Create or Edit Modem Configuration Files on page 18 CommPlete Communications Server 6 Monitoring and Controlling Your System How To Test Modems You can test modems by
150. o onononononononanan anno coninios 124 Sending a Configuration File to a Remote Rack ccccccceccscsseseseseeceeeseteseeeeceeeseseseeees 124 Configuration File Templates insinsero crias iii ticas 125 The Main Window ibid oa ii 126 AboutM enU ita 126 Configuration Manager Command coococicicinnnnnnnonnnnnnnnncnonononononnnnnononono nono ninonoaronncnrncnonoss 127 EXxit Omimanid A a A aiii 127 Hile Meninas 127 New Command sismos triada dirias 127 Open Command AA n EE a E E D A A a E ER 127 Close Command a a aa a ana a a a aaaea 127 Save Command islote bras 128 Save AS Commandos taba 128 Record MEU AA A dd AAA Ai bs in ea aha eis ses 128 Add COMME A E Eras 128 Edit COoMMdiiiir tii 129 Delete Command ci iii cla 129 Master Mist COMME Seek ices Ada seh viva Sees 129 CommPlete Communications Server vii 10 Security Database Editor Introductions sasoie A A da aa 132 Mam Wind Wii nai ia a da dai 133 File Meninas aotearoa 134 New Command iii id ias 134 Open Command oie cn totes iets Acie iecicteece ERER E eds alteee beets E D RAE 134 Close COMME iii ia direis 134 Save Command atari aia a a NA 135 Save As Command aap en a a e a a ana a e Ee EN SSE 135 Print COMME SE 135 Change Password Command inicia aysan raia iaaa celia bits 135 Import Command triada iaa alada 135 Export Command pss pinra tid bodies 135 EXE Commande ita oi 136 The Edit MO ties A ii 136 Set Template Command iiem acaricia 137 Cut Command aeei riot danes 137 Cop
151. ode Automatic means to click the Setup menu then the Mode submenu then the Automatic command CommPlete Communications Server 41 MultiModemManager User Guide Toolbar 42 The toolbar offers one click access to commonly performed commands and to the MultiModemManager support applications the Statistical Analyzer the Configuration Manager and the Security Database Editor About Button Displays the version number disk space information and copyright information for the software This button has the same function as clicking About MultiModemManager Exit Button Click to quit the Manager This button has the same function as clicking About Exit Rack Groups Button Displays the Rack Groups window which shows the physical arrangement of your modems This button has the same function as clicking View Rack Groups Modem Groups Button Displays the Modem Groups Window which shows the logical arrangement of your modems This button has the same function as clicking View Modem Groups Modem Inventory Button Displays the Modem Inventory dialog box Any action taken in this dialog box will affect the currently selected modems This button has the same function as clicking Control Set Modem Inventory Modem Configuration File Button Displays the Change config file for selected modems dialog box Any action taken in this dialog box affects currently selected modems This button has the same func tion as clickin
152. of analog phone lines leased lines two wire and four wire and dial up lines CommPlete Communications Servers have only digital T1 or ISDN PRI termination Leased lines are always connected directly at both ends so the modems must be con figured for leased line operation by setting the Modem Inventory settings to 2 wire Leased Line or 4 wire Leased Line as required You also must set the modem to Answer or Originate whichever is the opposite of what the modem on the other end is set to Some modems can be connected to both a leased line and a dial up line so Comm Plete Communications Server 15 RASExpress User Guide that if the leased line fails and the modem is set to Dial Backup it will call the other modem on the dial up line to reestablish the connection Note Make sure that the modem group the leased line modem is in is set to config ure the modem on reset and disconnect This is because if the leased line drops or the modem is reset it will not try to reestablish the connection until it is configured again Dial up lines on host systems used for inbound calls are usually put into some sort of call pool That is one phone number may be used to call a group of phone lines which are connected to a group of modems When the phone number is called the first non busy line is used to handle the incoming call Modems that are connected to such a call distribution should be set out of service go off hook when the device connected
153. ogram aborts and no mouse pointer displayed Type System Warning Operator Action Required Meaning The mouse was turned off when you exited the program Recovery Use keyboard commands to exit Windows then restart the Windows pro gram Make sure the mouse is powered on the next time you exit the program Overtime Call Type System Error Meaning A call s connection time exceeds the threshold value Recovery None required Power Supply failure Type System Error Meaning One of the power supplies for the indicated rack has failed Recovery The power supply should be serviced Proceed with performing Test lt test number gt lt test name gt Type System Message Meaning This message seeks a confirmation of the pending operation Recovery None required CommPlete Communications Server 11 Solving Problems Proceed with setting OOS for selected modems Proceed with clearing OOS for selected modems Type System Message Meaning This message seeks a confirmation of the pending operation Recovery None required Rack lt node id gt Controller card is DOWN Type System Error Meaning No response was detected from the indicated rack Recovery Check to see if the rack had inadvertently been powered down or if the rack had been removed from the system Rack lt Node Id gt not on network Type System Error Meaning The rack you selected is currently not on the network Recovery See that the node ID is corre
154. om of the hierarchy Double clicking a modem opens the modem status window CommPlete Communications Server 45 MultiModemManager User Guide Moving a Rack In the Rack Groups window you can move a rack from one rack group to another by dragging it For example to move Rack 1 into rack group RGroupl perform the fol lowing steps Note You cannot move a rack between IP sites nor can you move a CommPlete Communications Server rack from its defined rack group With SNMP 1 Inthe Unassigned Rack Groups box double click Rack Groups to open it 2 Open the IP site that contains the rack you want to move 3 Open the Unassigned rack group 4 Inthe Defined Rack Groups box open the destination IP site 5 Drag Rack 1 from the Unassigned Rack Groups box to RGroup 1 in the Defined Rack Groups box Without SNMP 1 Open Rack Groups in the Unassigned Rack Groups box 2 Open the Unassigned rack group in the Unassigned Rack Groups box 3 Open the destination group in the Defined Rack Groups box 4 Drag Rack 1 from the Unassigned Rack Groups box to RGroup 1 in the Defined Rack Groups box If the group that you are dragging to is not currently displayed in the list box i e the list box would have to be scrolled to view it move the mouse to just below the bot tom line of the list box to scroll the list up or just above the top line of the list box to scroll the list down Moving a Modem 46 In the Modem Groups window you can mov
155. ommand 121 Import Export Fields dialog box 121 inactivity timer 77 inbound calls 106 inbound modems 26 88 independent mode 64 installation of MultiModemManager 6 Internet 2 148 IP address 9 IP sites adding 10 configuring 10 deleting 10 editing 10 170 IRO number 83 K K56flex 15 L leased lines 15 87 license agreement iii line quality 62 link card 130 Load Configuration command 86 local site 8 Lock Console command 63 login attempts limiting 70 logs setting maximum space for 66 long name 10 Management Interface Card MIC 65 82 130 Management Interface Card command 82 management workstation requirements 6 Manager module 40 93 main window 41 menu bar 41 menus 63 93 status bar 44 toolbar 42 43 Master Command List dialog box 116 Master List command 116 Master List configuration commands 110 115 116 messages configurable 25 28 default 69 error 131 35 security 68 MIC See Management Interface Card MIC Mode command 64 Modem Configuration command 91 Modem Group Name command 91 modem groups 12 configuring 17 selecting membership in 125 Modem Groups window 8 12 44 53 Modem Inventory dialog box 13 14 17 87 Modem Status command 92 Modem Status window 17 34 59 Modem Usage commands 99 Modem Usage Graph Options command 101 Modem Usage window 56 CommPlete Communications Server modems clearing a selection 58 configur
156. on that is displayed depends on the type of object that is selected Selected item What is displayed IP IP site A Call Traffic window AM Rack A rack display window EE Modem A modem status window CommPlete Communications Server 51 MultiModemManager User Guide Mouse Shortcuts Left click Select or deselect an IP site group rack or modem SHIFT Left click Select all items from the currently selected one to the mouse pointer CTRL Left click Add or remove items from the selection list Right click Select or deselect all modems in an IP site group or rack Double click Open or close an item Double click Open a modem status window set the configuration file or set the modem modem inventory depending on the display mode Drag Move a selection of groups racks or modems to a defined group or to the Unassigned group Menu Commands 52 The commands in the Control and Firmware menus and some commands in the Setup menu operate on selected items in the active Rack Groups or Modem Groups window The first item in a selection is identified in the status bar by IP site name rack num ber and modem number The box on the far right of the status bar shows the number of IP sites selected if SNMP is installed followed by the number of racks selected and the number of modems selected When you click on an item in the Rack Group or Modem Group window you select it and all items subordinate to it as reflec
157. onoronananannononcncnons 160 Downloading a Fille concisa aa aa aa AARE AeA 161 R ading a Message imac iodo did ga 162 Leaving a Message cia aladdin dla dieta cc 162 BUS A A E A E A Shas Os en 162 About COMpUServe iii ii olaaa 162 About the Intermet unidad 162 viii CommPlete Communications Server About the Multi Tech Fax Back Service oooooooccccnoncccononnnocancnaninnnnccn nono cono no ninnnnccnnnncnnanns 164 Appendix A Reports Introduction diarios 168 ASCII Os Dump ica dali le ceda 168 Connection Anal iS tia iia it a pi dd N a a A 170 Connection Usage Reports scscessiess iaa iia 171 Connection Statistisessa e aaa oa a a aa aa aE SES AE AEk 171 User ID Reports nataon diablo dilata 172 Fatilt Reports inci A teed A e Ai bad 172 Appendix B dBASEIlll Formatted Output Introduction a A A A cas 174 Record Field Definida 174 Special Events Nodeid FF Destid FF onononcnccccconnnonananoninnonacinancorororocococonannononononoso 178 Command Events Sent from the Manager Nodeid FF Destid FF 0008 179 Events Sent to the Manager Nodeid FF Destid FF oooninininnonnnnnnononconinicnrirncnincoso 181 go lt gt GN tare a rere RO ee mT Oe tee te 183 CommPlete Communications Server ix CommPlete Communications Server 1 Introduction CommPlete Communications Server 1 MultiModemManager User Guide Introduction MultiModemManager model MMMSNMP is a software suite that centralizes con trol and
158. ons Server 87 MultiModemManager User Guide 88 Operation Select Asynchronous or Synchronous depending on the type of operation you want The MT2834MR6 MT3334HD8 and MT5634HD8 modem cards are capable only of asynchronous operation Security If the Dial up option is selected in the Type box you can select one of the following security options for the selected modems None Select to have the Manager perform no dial up security operations for the selected modems Inbound Select to have the selected modems accept only incoming calls and to prompt the user for user ID and password information Outbound Select to have the selected modems accept only outgoing calls Both Select to have the selected modems accept both inbound and outbound calls and to prompt the inbound user for user ID and password information Set Modem Config File Command Use the Set Modem Config File command to assign a modem configuration file to the selected modems tee Change config file for selected modems Configuration File default cfg The configuration file that you select in the Change config file for selected modems dialog box is the one used by the Control Load Configuration command to recon figure selected modems see page 96 The configuration file is created in Configuration Manager To select a configuration file click on one of the files listed in the Configuration File box then click OK Click Cancel to exit without changes
159. oos Faulty Idle CommPlete Communications Server 95 02 16 17 07 37 Peak Utilization Time 95 02 16 17 23 38 95 02 16 17 23 38 No 3 55 3 55 0 0 0 0 57 100 of Modems Average No of Modems 2 3 1 1 0 0 0 0 56 98 55 96 57 100 55 96 55 96 57 100 56 98 56 98 56 98 55 96 57 100 55 96 56 98 55 96 57 100 57 100 55 96 56 98 56 98 55 96 56 98 57 100 55 96 57 100 55 96 56 98 57 100 55 96 56 98 55 96 57 100 56 98 55 96 56 98 Low Utilization Time 95 02 16 17 95 02 16 17 95 02 16 17 95 02 16 17 95 02 16 17 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 07 07 05 05 23 37 37 37 37 38 A Reports No of Modems 0 0 0 0 0 0 0 0 51 89 157 MultiModemManager User Guide Appendix B dBASElll Formatted Output Introduction The dBASEIII records generated by the Statistical Analyzer contain the following fields Nodeid The node ID of the rack on which the event occurred numeric 1 254 255 manager Destid The node ID of the destination of the event numeric 1 254 255 manager Cmndnum The command number of the event numeric Subcmndnum The subcommand number of the event numeric Cagenum Always 0 Slotnum The number of the sl
160. or Loss of DTR Off Line M I C Error Undertime Call Fault Alarms The following table describes the fault alarms Except where noted the default threshold is three errors No Dialtone Alerts when the number of no dialtone conditions has exceeded the threshold Answer No Connect Alerts when a call is answered the modem goes off hook but no connection is established Congested Rack Alerts when the number of active modems has exceeded the threshold percentage Default threshold 80 percent Overtime Call Alerts when a modem has been connected for more than the threshold value in minutes Default threshold 60 minutes Ring No Answer Alerts when a modem receives a ring but does not go off hook to attempt to make a connection Disconnect Alerts when the threshold is exceeded for a disconnect type of car Loss of Carrier rier loss Note that a disconnect type of carrier loss can sometimes be considered a normal disconnect 76 CommPlete Communications Server Fault Alarm Disconnect Loss of DTR Disconnect PowerOn Watchdog Disconnect Retransmit Disconnect Retrain Failure Disconnect Inactivity Timer Expired Bad User ID Bad Password User ID Disabled Power Supply Failure Card Installed Card Removed Server Error M I C Error M I C Broadcast Error No Free Disk Space No Outbound Modems Loss Of DTR Off Line Undertime Call CommPlete Communications Server 7 The Manager
161. or connections in start time order Information such as the connection type line quality retransmits and blocks received is listed Connection Statistics Report Revision x 07 Modems only From Mon Nov 15 08 10 00 1993 to Wed Dec 01 08 10 00 1993 Modem 1 14A 1 14A 1 14A 1 14 B 1 14A 1 1A 1 14A 1 14 1 8C 1 8C 1 14 1 14 B B el 1 14A 1 14A 1 14A 1 14A 1 14A 1 8C 1 14 1 8C 1 8B 1 8B 1 8B 1 8B B Start Time Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Tue Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov 11 37 11 38 12 39 13 03 13 03 13 17 13 18 13 24 13 24 13 29 13 29 13 33 13 35 13 43 13 52 14 08 14 55 14 55 15 01 15 01 15 46 16 06 16 48 17 49 24 15 51 45 45 57 39 34 34 54 55 54 55 20 05 00 08 10 54 56 07 13 55 47 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 1993 Line Quality Connection Low High 0 14400 V 42bis 10 10 0 14400 V 42bis 10 10 0 14400 V 42bis 10 10 A 14400 V 42bis 10 10 0 14400 V 42bis 10 10 A 9600 V 42bis 10 10 A 14400 V 42bis 08 10 A 14400 V 42bis 10 10 0 14400 V 42bis 10 10 0 14400 V 42bis 10 10 A 14400 V 42bis 10 10 A 14400 V 42bis 01 10 A 14400 V 42bis 10 10 A 14400 V 42
162. ors When a fault is disabled no message appears and no trap is sent Faults with Alarms List To set up a fault alarm double click it or select it and click Edit A dialog box appears with the name of the fault alarm in the title bar The No Dialtone dialog box is shown as an example CommPlete Communications Server 7 The Manager No Dialtone X Enable Fault Message No Dialtone Probable faulty line Alarm IX Enable Alarm Action Set 00S Threshold 3 errors Dial a Pager IX Pager Active Digital Message Fault Number 4 Enable Fault Select or clear the check box to enable or disable the fault When the fault is disabled the fault in not displayed in the Fault and Status Events window and no traps are sent to supervisors Message This message appears in the Fault and Status Events window when a fault occurs Enable Alarm Select the check box to make the fault alarm active Threshold Type the number of errors that you want to trigger an action The error count incre ments until a successful connection is made or until there is a normal or loss of DTR disconnection The counter then resets Action Click on the action you want the Manager to take in the event of a fault alarm Fault alarm actions are described in the following table Not all actions are available for all fault alarms Action Description IO No action is taken other than flashing the screen and soundi
163. ot lt slot number gt on Rack lt node id gt Type System Error Meaning You are already online with the selected modem Recovery The online window can be covered by other child windows Use the right button of the mouse to cycle through all the existing child windows to see if an online window exists Any Number beginning with will be Blacklisted Digits after the are ignored Type System Warning Meaning This message confirms the pending operation Recovery Click Cancel and edit the Phone Number Blacklist entry Arcnet Send Error Type System Error Meaning The Arcnet communications have been interrupted Recovery Check to see if the Arcnet connections are complete This error can occur if the wire linking the racks with the manager PC have been disconnected or if the terminators are not in place to complete the Arcnet circuit Are you sure you wish to delete this group Type System Message Meaning This message seeks a confirmation of the pending operation Recovery Click Cancel to abort the request Any active racks that are in the group will be placed in an unassigned group Are you sure you wish to delete this rack from the system Type System Message Meaning This message seeks a confirmation of the pending operation Recovery Click Cancel to abort the request Deleting an active rack does not prevent the Manager from communicating with it However a rack that has been removed or is no longer communicatin
164. ot on which the event occurred numeric 1 16 Modemnum The number of the modem character A B or C Eventdate The date the event occurred date Eventtime The time the event occurred character 14 HH MM SS sfsf where HH hour MM minute SS second sfsf faction of a second Three types of events are determined by the values of Nodeid and Destid e Special events Nodeid FF Destid FF e Command events sent from the manager Nodeid FF Destid FF e Events sent to the manager Nodeid FF Destid FF Record Field Definitions The remaining fields of the record are optionally filled in according to the event type Cmndnum and Subcomndnum The fields are listed in field order A single number indicates the command number Two numbers separated by a hy phen indicates a command and a subcommand Numcages Number of cages numeric commands 0 6 2 Faulttype The specific fault number numeric Special Event Command OxFD Value1 Value associated with a command numeric commands 4 2 13 14 17 Testnum The number of the test that was run numeric command 3 Testres The result of the test that was run logical command 3 158 CommPlete Communications Server B dBASEIll Formatted Output Fiela Description OOOO Event Type numeric command 4 Eventtype Eventstat Condiscon CommPlete Communications Server 0 4 2 3 Error Report Inbound Event Outbound Event Status Report Event S
165. ow and appears in the Call Traffic window How to Set Global Security Attributes MultiModemManager security has several global parameters that can be modified such as whether users should be prompted for passwords and how many times a user can fail a user ID password security check before the call is disconnected You can modify these settings by selecting Setup Security Defaults How to Set Up Your Own Security User Interface MultiModemManager Security allows you to customize the messages that the user is presented with when they call into a security modem You can edit or replace the de fault security messages by selecting Setup Security Messages In these messages carriage returns are represented by M and line feeds by J How to Set Up Which Database Files Are Active MultiModemManager security allows multiple security database files to be active at one time so that whole sets of users can be enabled or disabled at once For example by putting an entire class of students at a university in one database file you can dis allow graduated students access to the system by deactivating the database file You can change which database files are currently active by selecting Setup Security Database File CommPlete Communications Server 5 Security How to Set Up a Global Variable Callback Number Blacklist MultiModemManager security allows you to have a global blacklist of phone num bers and classes of phone numbers
166. ows the physical organization of your modems whereas the Modem Groups window shows the logical organization of your modems The basic unit of organization in each window is the group To organize your groups you can drag objects to and from them In the Rack Groups window you can drag only racks modems always appear under the rack in which they are physically installed However in the Modem Groups window you can drag both racks and modems when you drag a rack you are really dragging the modems that are currently displayed under the rack Rack groups show the physical organization of your racks and modems Organizing your racks into groups allows you to organize them by physical location For example you might create the following rack groups Sales Wiring Closet Purchasing Wiring Closet and Administration Wiring Closet to indicate where the racks are located Note CommPlete Communications Server rack groups are predefined and cannot be changed renamed or moved Modem Groups Organization 12 Modem groups allow you to organize your modems functionally or by any other criteria you choose An advantage of functional organization is that it allows modem attributes to be set by group Click a modem group that you have created and then click Edit In the Edit Modem Group dialog box are options that can be set for the modems in the group such as when the modems get configured and whether modem events are saved to the event file
167. p For help on troubleshooting this kind of prob lem see Chapter 11 Solving Problems If the Unassigned group is yellow double click it to display the active racks under it then double click the racks to display the modems that are installed in them From this point you can display rack and modem information in several different ways To display A graphic view of the rack A rack icon then the Display button A graphic view of the modem A modem icon then the Display button A modem s configuration file The Display box then Modem Configuration A modem s basic setup The Display box then Modem Inventory Viewing Modems at Remote IP Sites With MultiModemManager you can view modems at remote sites even half way around the world It can act as an SNMP proxy agent for racks and modems that are attached to it it speaks SNMP for racks and modems that can t on their own A MultiModemManager system that is running as an SNMP proxy is called an agent This section describes how a supervisor MultiModemManager can view modems that are attached to agents on the same TCP IP network Running MultiModemManager as a Supervisor To run MultiModemManager as a supervisor you must be able to ping an agent s IP address If you are unable to ping the agent see Chapter 11 Solving Problems When you can successfully ping the agent run MultiModemManager The title bar shows your IP address and the mode you are running in The de
168. pervisor follow the pre ceding troubleshooting steps Fault and Status Messages The following messages can be displayed in the Fault Status window in fault reports or in the log report A subset of these messages can be found in fault alarm message boxes The Fault Analysis Report Appendix A provides a set of possible fault reasons Listed below are the descriptions and remedies for each fault reason Arcnet Error Controller may be down Meaning The Manager is unable to communicate with the controller Recovery Make sure that the controller is not powered down and that the connec tion between the manager and the controller has not been broken If nei ther is the case restart Windows and the Manager CommPlete Communications Server 131 MultiModemManager User Guide 132 Arcnet Send Error During Broadcast Meaning The Manager was unable to communicate with one or more controllers during a broadcast message Recovery Make sure that the controller is not powered down and that the connec tion between the manager and the controller has not been broken If nei ther is the case restart Windows and the Manager Attempt to use Black Listed Phone Number Meaning An attempt was made to enter a phone number in the list of illegal phone numbers The number falls into a range of blacklisted phone numbers Recovery Remove the number from the black list Change the wild card list Bad Password by user Meaning The passwor
169. play window 34 CommPlete Communications Server 6 Monitoring and Controlling Your System Local Site 1 1 B 2 9 9 9 9 o a 9 CD OH OTR TST OOS 42 Far Oo 9 9 9 9 o o 288k 24k 132k 4K IEk 2 12k Transmit Level 17 dbm Receive Level 23 dbm ReTrains 0 ReTransmits 0 Speed Shifts 0 Blocks Received 0 Blocks Xmitted 0 Line Quality bad good EEECEEEE EE Line QualityLow 10 Line Quality High 10 EIA Signals 9 9 9 9 o DTR DCD DSA CTS RTS CONNECT 28800 LAPM COMPRESSED This window shows in depth information about a single modem It accurately shows the state of the modem s LEDs When the modem is connected the window displays a number of online statistics including a graphic view of the line quality and a text view of other online information See also Modem Status Window on page 67 Controlling Your System MultiModemManager allows you to perform many actions on your system s mo dems To perform an action on one or more modems first select the modems then select a command Select a command by choosing a menu item or its corresponding toolbar button if it has one When an command is selected the current window is asked to give the command a list of its currently selected modems so that the action can be performed on each one See also How to Select Modems on page 19 Configuring Modems See Configuring Your Modems on page 15 and How to Configure Modems on page
170. port Data Collected From Thu Feb 16 17 05 00 1995 to Thu Feb 16 23 00 34 1995 Time 95 02 16 17 95 02 16 17 95 02 16 17 95 02 16 17 95 02 16 17 95 02 16 17 95 02 16 17 95 02 16 17 95 02 16 18 95 02 16 18 95 02 16 18 95 02 16 18 156 05 11 19 27 35 43 51 59 07 15 23 si Answer Originate oos 37 1 18 1 15 0 0 38 0 0 1 15 0 0 38 3 5 2 3 0 0 38 1 1 1 15 0 0 38 1 1 1 15 0 0 39 1 1 1 15 0 0 01 1 1 1 15 0 0 01 1 1 1 15 0 0 02 1 1 0 0 0 0 02 2 3 1 1 0 0 02 1 1 1 1 0 0 02 1 1 1 1 0 0 to to to to ca train train train train rd Faulty 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Idle 57 100 57 100 53 92 56 98 55 96 57 100 56 98 56 98 57 100 55 96 56 98 56 98 Total 57 57 57 57 57 57 57 57 57 57 57 57 CommPlete Communications Server 95 02 16 18 95 02 16 18 95 02 16 18 95 02 16 19 95 02 16 19 95 02 16 19 95 02 16 19 95 02 16 19 95 02 16 19 95 02 16 19 95 02 16 19 95 02 16 20 95 02 16 20 95 02 16 20 95 02 16 20 95 02 16 20 95 02 16 20 95 02 16 20 95 02 16 21 95 02 16 21 95 02 16 21 95 02 16 21 95 02 16 21 95 02 16 21 95 02 16 21 95 02 16 21 95 02 16 22 95 02 16 22 95 02 16 22 95 02 16 22 95 02 16 22 95 02 16 22 95 02 16 22 Modem
171. pport and type the maximum text length in characters in the Maximum Text Length box In most cases the maximum CommPlete Communications Server 7 The Manager text length can be from 80 to 240 characters The text page message format is month day hour minute second rack slot modem fault message Example 08 18 10 08 48 1 1A No Dialtone Probable Faulty Line Note To use WinBEEP you must install and set it up according to the user manual and set the correct path in the AUTOEXEC BAT file e g PATH C WINBEEP BIN otherwise you will get the system error message Cannot connect with WBSPOOL EXE Digital Message Format Digital messages consist of four groups of digits as follows Rack No SlotNo Modem No Fault No 123 45 67 8910 Rack No the number of the rack in which the modem had the fault 1 254 Slot No the number of the slot in which the modem had the fault 1 16 Modem No the number of the modem had the fault 1 8 1 A 2 B 3 C etc Fault No The code number for the fault type Note If there are too many page calls over 15 to the pager the Pager Utility will clean up all appended calls and send a page call with the text message Too many pager calls or the digital message 0000000911 System Password Command Use the System Password command to change the system password This password is required to unlock the console and to gain write access to the SNMP MIB by other MultiModemManager SNMP Superv
172. rd party without the prior express written approval of Multi Tech Systems Inc Licensee is hereby informed that this Software contains confidential proprietary and valuable trade secrets developed by or licensed to Multi Tech Systems Inc and agrees that sole ownership shall remain with Multi Tech Systems Inc The Software is copyrighted Except as provided herein the Software and documentation supplied under this agreement may not be copied reproduced published licensed sub licensed distributed transferred or made available in any form in whole or in part to others without expressed written permission of Multi Tech Systems Inc Copies of the Software may be made to replace worn or deteriorated copies for archival or backup procedures Licensee agrees to implement sufficient security measures to protect Multi Tech Systems Inc proprietary interests and not to allow the use copying or transfer by any means other than in accordance with this agreement Licensee agrees that any breach of this agreement will be damaging to Multi Tech Systems Inc Licensee agrees that all warranties implied or otherwise with regard to this Software in cluding all warranties of merchantability and fitness for any particular purpose are ex pressly waived and no liability shall extend to any damages including consequential damages whether known to Multi Tech Systems Inc It is hereby expressly agreed that Licensee s remedy is limited to replac
173. re are possible dangers in the command that you should address The dialog box includes a description of the problem and if appropriate a recovery procedure System Warning All Numbers will be Blacklisted A System Warning dialog box typically contains an OK button and a Cancel button Click OK or press ENTER to proceed with the command Click Cancel or press the Esc key to cancel the command Some dialog boxes contain a Retry button Click Retry to try the command over again From a keyboard press ALT R or the TAB key to select the Retry button then press ENTER The MultiModemManager reports three types of messages System Messages informational System Warnings operator action required and System Errors The following text provides a description and remedy for each message Active printer changed from lt old printer gt to lt new printer gt Type System Message Meaning The active printer has changed Recovery Check to make sure that this is the correct printer for printing reports All Numbers will be Blacklisted Type System Warning Meaning All variable callback numbers will be blacklisted because the phone num ber wildcard was found in column one of the Phone Number Blacklist dialog box Recovery Edit the Phone Number Blacklist entry to remove the wildcard CommPlete Communications Server 135 MultiModemManager User Guide 136 Already Online with modem lt modem letter gt in sl
174. re of it Host 2 A UNIX system requires no responses from the modem unless given a command from the UNIX system and requires the serial port to be set to 19200 bps Inbound security is required Modem configuration file Q2 for quiet answer settings SB19200 for a serial port speed of 19200 bps Modem Inventory settings Asynchronous default Dial up default Inbound Configuration Options settings for modem group UNIX On Disconnect to make sure the modems are reconfigured after every call CommPlete Communications Server 4 Organizing and Configuring Your Modems On Rack Power Up to make sure the modems are reconfigured after the card is installed See also e How to Move Modems Between Modem Groups on page 15 How to Create or Edit Modem Configuration Files on page 18 How to Assign Configuration Files to Modems on page 19 How to Set Modem Inventory settings for Modems on page 19 How to Set Modem Group Configuration Settings on page 19 Are all the modems of the same type Modems are available for the MR4800 rack that meet two different standards the MT1432MR a V 32bis modem with V 17 fax capabilities and the MT2834MR MR6 a V 34 modem with V 17 fax capabilities The CommPlete rack may have an MT3334HD8 a 33 6k bps modem and or an MT5634HD8 a K56flex modem with a different command set AT commands that apply to one of these may not apply to the other For example an MT2834
175. red You have changed the Arcnet parameters Restart Windows to reinitialize MultiModemManager Type System Warning Meaning You have changed the address segment or IRQ for Arcnet communica tion As this information is needed early on in the initialization of the MultiModemManager to ensure proper communication it is necessary to restart Windows to ensure that all components of the MultiModem Manager system are properly initialized to communicate with the Arcnet card Recovery Restart Windows and MultiModemManager You must close the Full Rack display in order to close this Window Type System Message Meaning The window displaying the racks in a group can only be closed if the full rack display associated with the group is also closed Recovery Close the full rack display window and then close the window showing the racks in a group You need to select a modem to configure Type System Warning Meaning You have not selected a modem for this operation Recovery Select a modem or modems and retry the operation You need to select a modem to perform this function Type System Warning Meaning At least one modem needs to be selected for this operation to be performed Recovery Select a modem or modems and retry the operation You need to select a Rack Type System Warning Meaning You have not selected a rack for this operation Recovery Select a rack and retry the operation CommPlete Communications Server 1
176. ress the key rep resented by X e Please notice the difference between the capital letter O and the number 0 CommPlete Communications Server 3 MultiModemManager User Guide 4 CommPlete Communications Server 2 Installation CommPlete Communications Server 5 MultiModemManager User Guide Introduction This chapter describes how to install MultiModemManager on a management work station The workstation should be attached to the same network as a MultiModem Manager or CommPlete Communications Server rack The minimum requirements for the workstation are a 486DX 33 microprocessor 8 MB of RAM 50 100 MB of hard disk space a 3 5 inch floppy drive an Ethernet network interface card NIC or Arcnet card a VGA monitor a two button mouse and Windows 3 11 Windows 95 or Windows NT 3 1 or higher MultiModemManager is provided on two 3 5 diskettes How to Install MultiModemManager Turn on the workstation and start Windows Make a working copy of your MultiModemManager diskettes label the copies and store the original diskettes in a safe place Insert MMMDisk 1 into the workstation s floppy drive To run the Setup program double click on A SETUP EXE using File Manager or Windows Explorer Follow the instructions in the Setup program By default Setup copies the MultiModemManager files to the directory C MRACK If there is an existing installation in this directory then its executable files are updated If not a new
177. rint command to print a copy of an open security database using the stan dard Windows Print dialog box Change Password Command To change the password for a database file click the Change Password command or button In the Change Password dialog box type the old password and then type a new unique alphanumeric password It must start with a letter and it can be up to 9 characters long The password you enter is not displayed but each character is repre sented by an asterisk Type the new password again to confirm it This command and its button are unavailable unless a database file is open Import Command Click the Import command to import a database from another application into the open file The Import dialog box is similar to the Open dialog box except that it in cludes a Header Included check box Select Header Included if you want the im ported database file to include a header that describes the fields in the file and their order If the header is not in the import file the fields and their order are requested after the import file name is selected Export Command Click the Export command if you want to export the open security database to an other application The Import Export Fields dialog box appears Import Export Fields Available Fields Active Fields Callback Phone Number Password Expiration Enabled Password Expiration Interval Down Current Password Exp Date AIC nalantad Denun Mambarahin
178. rs 159 Disconnecting Message Default Message Disconnecting from the MultiModemManager System Maximum number of characters 79 Invalid Security Message Default Message Invalid Userid Password access denied Maximum number of characters 79 Pass Through Message Default Message Connecting you to host system Maximum number of characters 79 Fixed Callback Message Default Message You will be called back at fixed number in security record Maximum number of characters 79 CommPlete Communications Server 69 MultiModemManager User Guide 70 Variable CB Message Default Message Enter phone number or press enter for fixed number Maximum number of characters 79 Password Expiration Message Default Message Password has expired Enter a new Password Maximum number of characters 79 New Password Prompt Default Message New Password Maximum number of characters 39 Confirm Password Prompt Default Message Confirm Password Maximum number of characters 39 Security Defaults Command Note Does not apply to CommPlete Communications Server sites Use the Security Defaults command to create global security default settings in cluding password changes the number of login attempts allowed and callback settings Security Defaults Login Dialing Prefix Login attempts per Call 3 7 Blind Dial Prefix ATXOD FT Allow Password Change Prefix 7 Allow one login per user IX Case Sensitive UserlD Password
179. s windows are open by default MultiModemManager saves the current desktop when you exit Both windows display the same modems however the Rack Groups window displays your modems by rack location while the Modem Groups window displays your modems by logical group Each displays the organization of your mo dems as a hierarchy with the top level being the world and the bottom level being the modems in between are the IP site rack or modem group and rack In each win dow racks and modems are grouped into two boxes The Unassigned Groups box contains racks that have not been assigned to a defined group The Defined Groups box contains racks and modems in groups that have been defined by the system administrator The first time you run MultiModemManager all your racks are in the Unassigned Groups boxes The only IP site listed in the Unassigned Groups boxes is Local Site which contains racks that are connected to the management PC via an MIC link To display other IP sites you must first define them by using the Add button see page 55 8 CommPlete Communications Server 3 Configuration To display the Unassigned rack group double click Local Site in the Unassigned Groups box The Unassigned group should appear with a yellow icon indicating that there are active racks in the group If the Unassigned group doesn t exist or if the group icon is gray then MultiModemManager is having trouble communicating with the racks attached to the grou
180. same line as the prompt Sample Pass Through Session Connected to MultiModemManager System Userid XXXXX Password XXXXX Connecting you to host system Sample Fixed Callback Session Connected to MultiModemManager System Userid XXXXX Password XXXXX You will be called back at fixed number in security record NO CARRIER Sample Variable Callback Session Connected to MultiModemManager System Userid XXXXX Password XXXXX Enter phone number or press enter for fixed number Number XXXXXXX NO CARRIER Sample Host Select Callback Session Connected to MultiModemManager System Userid XXXXX Password XXXXX Select a Host 1 Unix 2 AS400 Host 2 You will be called back at fixed number in security record NO CARRIER Sample Unsuccessful UserlD Password Login Connected to MultiModemManager System Userid XXXXX Password XXXXX Invalid Userid Password access denied Userid XXXXX Password XXXXX Invalid Userid Password access denied Userid XXXXX Password XXXXX Invalid Userid Password access denied Welcome Message UserID Prompt Password Prompt Pass Through Message Welcome Message UserID Prompt Password Prompt Fixed Callback Message Welcome Message UserID Prompt Password Prompt Variable CB Message Welcome Message UserID Prompt Password Prompt Fixed Callback Message Welcome Message USERID Prompt Password Prompt Invalid Security Message USERID Prompt Password Prompt
181. st commands in the Record menu become available Close Command Click the Close command or its toolbar button to close a configuration file Save Command Click the Save command or its toolbar button to save changes to a configuration file Save As Command Click the Save As command or its toolbar button to name and save a new configura tion file or to save a copy of the current file under a new name or in a new location 114 CommPlete Communications Server 9 Configuration Manager Record Menu Record Add Edit Delete Use the Record menu to edit a configuration file The menu commands and their toolbar buttons are available only when a configuration file is open Add Command Click the Add command or its toolbar button to add a user defined command to the configuration file Use the Add command for commands that are not in the Master Command List or when command order is important User defined commands are executed in order after the Master List commands You can create up to 20 user defined commands User Defined Command Command ss Description A This is a user defined command The command can be up to 30 characters in length The description can be up to 79 characters in length Note Do NOT include the AT prefix on the command The Add command opens the User Defined Command dialog box Type the com mand in the Command box do not prefix it with AT and an optional description in the Descrip
182. swords 20 21 70 125 changing 25 70 121 expiration 126 system 81 Paste command 123 Phone Number Blacklist dialog box 72 pinging an IP site 9 POST Power On Self Test 130 Print command Security Database Editor 121 Statistical Analyzer 97 Print Modem Usage command 84 Print Setup command 97 printing a report 97 problem solving 130 44 R rack controllers 20 analyzing data 104 displaying version and type 90 resetting 86 updating firmware 90 rack display window 16 34 58 91 Rack Groups window 8 12 44 53 rack groups definition of 12 Rack menu 91 Rack Status window 91 racks moving 46 record field definitions 159 171 MultiModemManager User Guide Record menu Configuration Manager 115 16 Security Database Editor 124 Remote Modem Faults command 99 Report menu 106 7 106 reports 106 7 ASCII log dump 152 connection analysis 154 connection statistics 156 connection usage 155 examples 152 58 faults 157 printing 97 user ID 156 Reset Controller command 86 Reset Modem command 85 resetting a modem 36 37 85 S Save As command 114 121 Save command Configuration Manager 114 Security Database Editor 120 Search menu 102 security 20 29 barriers 24 blacklist 29 callback 20 22 callback blacklist 71 commands 67 73 console 63 databases 20 27 28 dial up options 88 fixed callback 20 21 22 global attributes 28 login 70 messages 28 67 68 m
183. t character 16 Number of free modems An array of Boolean values T or F indicating whether the modem is free character 48 Modems online Number of cages installed An array of Boolean values T or F indicating whether the modem is free character 48 Modems with OOS set by the controller An array of Boolean values T or F indicating whether the modem is free character 48 Modems that are faulty An array of Boolean values T or F indicating whether the modem is free character 48 The controller firmware version The controller firmware version number character 5 The phone number to call back The firmware version and name for modem CSN The modem firmware version number character 5 The modem model character 5 165 MultiModemManager User Guide Command 0x06 08 continuea 09 Pstinst Pstaog Ps2inst Ps2aog 10 Phonenum 11 Userid 12 Userid 13 14 Linegend Lineqlow Lineqhigh Xmitlevel Recvlevel Rexmits Retrains Spdshifts Blksxmit Blksrecv Chrsxmit Chrsrecv 166 Online status report Power supply status report True upper power supply is installed logical True upper power supply output is good logical True upper power supply is installed logical True upper power supply output is good logical Phone number just dialed by modem CSN Phone number character 80 Gateway user started use of modem CSN User ID character 16 Gateway user end
184. tatus numeric command 4 Disconnect inbound and outbound Inbound ring detected by an outbound only modem Time out at password prompt NYI not yet implemented Time out at user ID prompt NYI Power on reset watchdog of modem No dial tone on modem No carrier on modem Ring detected on modem Connect on modem Inactivity timer expired NYI Modem reset by controller manager Speed shift up or down on modem Retrain retransmit count exceeded on modem Retrain line quality degraded on modem Loss of lease line NYI Auto switch from dial up to lease line NYI Loss of carrier on modem NYI Carrier restored on modem NYI Entered remote configuration NYI Exited remote configuration NYI Dial tone detected on modem NYI Dialing on modem NYI Busy detected with modem Dialing aborted The modem set OOS by DTR dropping for S37 number of seconds The modem cleared OOS because DTR was present for S37 number of seconds Ring timer expired ring no answer Connect Disconnect Type numeric command 4 Connect Types OANODOaARWNH O Unknown type Bell 103 Bell 201 Bell 208 Bell 212A V 21 V 22 V 22bis V 23 V 26 V 27 V 29 V 32 V 32bis Fax 159 MultiModemManager User Guide Fiela Description OOOO Condiscon Disconnect Types continued 128 Normal 129 Loss of carrier 130 Loss of DTR 131 Power on watchdog 132 Retrain failure 133 Inactivity timer expired
185. ted 56 Blocks Received 561 Characters Transmitted 0 Characters Received 0 Current State CONNECT 14400 LAPM COMPRESSED From Node 1 Slot 14 Modem A Event for modem Date 93 11 30 Time 12 41 22 6250 Outbound call Disconnect Type Normal From Node 1 Slot 14 Modem A Rack sent status report Date 93 11 30 Time 12 41 29 6250 Clear Modem User ID WILL CommPlete Communications Server A Reports 153 MultiModemManager User Guide Connection Analysis These reports list information about individual connections The modem used connection start time con nection type duration user ID and phone number are listed if they are available Incomplete calls dial no answer dial abort ring no answer are not reported The Connection History report lists completed connections for the analysis period and modem filtering sorted by date and time The Connections by Modem report lists connections sorted by modem identifier Note A completed call has a connect event and a disconnect event A duration of None indicates a call that was not completed i e no disconnect event was found in the analyzed events This could mean that the connection extended beyond the analysis period or that the Manager was closed while the connection was in progress Connection History From Mon Nov 15 08 10 00 1993 to Wed Dec 01 08 10 00 1993 Modem Connection Start Time Call Duration User ID Phone Number 1 8B A 14400 V
186. ted in the status bar Thus you can reset all modems in a group simply by clicking the group s icon and then clicking Control Reset Modem Other windows contain items that can be affected by menu commands A modem status window for example has a selection of one modem If you click Control Reset Modem when a modem status window is active the displayed modem is reset If you click Control Reset Controller when a rack display window is active the rack s controller is reset The following table shows the items in each window that can be affected by menu commands Window Items affected by menu commands Rack Groups Selected IP sites racks and modems Modem Groups Selected IP sites racks and modems Rack display Selected rack and modems Modem status Selected modem Call Traffic None Faults Status None Callback Queue None CommPlete Communications Server 7 The Manager The following table lists the menu commands that apply to selections in the Rack Groups Modem Groups rack display and modem status windows Setup System Defaults Selected IP site Setup Security Selected IP site Setup Fault Alarms Selected IP site Control Test Modem Selected modems Conirol OOS Selected modems Control Hangup Modem Selected modems Control Reset Modem Selected modems Control Reset Controller Selected rack Control Load Configuration Selected modems Control Set Modem Inventory Selected
187. that will be rejected when entered as a variable callback number You can reject classes of phone numbers by the use of wild card symbols For example 612 rejects all phone numbers with a 612 area code You can edit the blacklist by selecting Setup Security Callback Blacklist CommPlete Communications Server 29 MultiModemManager User Guide 30 CommPlete Communications Server 6 Monitoring and Controlling Your System CommPlete Communications Server 31 MultiModemManager User Guide Monitoring Your System The following sections describe how to monitor your system using the different views available in MultiModemManager Fault and Status Events Window E Fa Fault and Status Events To display the Fault and Status Events window click View Faults Status or double click the Fault and Status Events icon in the client area of the main window This window cannot be closed Fault and Status Events Rack Date Time Modem Message 05 30 09 30 08 003 1 1B T1 Alarm Online Sync Loss 05 31 14 20 27 003 Remote MMM SNMP agent has terminated 05 31 14 20 27 003 143 Rack Online 05 31 14 20 27 003 Remote management session terminated 05 31 14 20 27 003 Remote management session initiated 05 31 14 20 35 003 1 1B T1 Alarm Online Sync Loss 05 31 15 11 35 003 1 9 Modem card Installed Use the Fault and Status Events window to see if something goes wrong in your MultiModemManager system Two types of events appear in this windo
188. the Rack Groups and Modem Groups windows shown in the illustration are displayed in the client area of the main window Minimized windows such as the Fault and Status Events Call Traffic and Callback Queue win dows shown in the illustration are displayed as icons in the lower left corner of the client area Menu bar Toolbar Client area MultiModemManager IP 192 168 90 2 Supervisor BA About Setup View Control Firmware Rack Tools Window Help sea PEES el RackGroups RE E Modem Groups Display Current State me Display Current State dl Unassigned Rack Groups Unassigned Modem Groups Rack Groups Modem Groups IP Local Site IP Local Site IP Remote IP 3 gt RemoteiP 3 Defined Rack Groups Defined Modem Groups Rack Groups Modem Groups IP Local Site IP Local Site Ip Remote IP 3 182 Sales M9600 Ca Rack 1 Call Traffic Fault and CallBack Status bar Status Queue SNMP request O Remote IP 3 H Selected 1 0 0 SNMP Request Object selected Number selected Menu Bar The menu bar contains several menus each of which contains several commands that control your racks your modems or the Manager itself Some of the menus contain submenus In this manual menu command option and dialog box names are shown in bold When it is necessary to describe the path to a menu command vertical bars are used to abbreviate the description For instance click Setup M
189. tion analysis modem usage user usage and fault reporting This appendix contains examples of the types of reports you can generate with the Statistical Analyzer ASCII Log Dump This report contains the event data for the analysis period placed in the file MRACK DMP The events are read in order from the event files covered by the analysis period and formatted in a readable and editable ASCIT text file ASCII Formatted Dump of Event Data From Mon Nov 15 08 10 00 1993 to Wed Dec 01 08 10 00 1993 21 58 59 60 61 62 63 396 397 152 Broadcast to system Manager on line polling Date 93 11 30 Time 00 03 59 0000 Broadcast to system Set rack controller time and date Date 93 11 30 Time 00 10 59 0000 From Node 1 Rack sent status report Date 93 11 30 Time 00 10 59 1250 Number of cages and modems Slots 1 2 4 5 6 8 9 11 14 From Node 1 Rack sent status report Date 93 11 30 Time 00 10 59 5000 Modems that are faulty None From Node 1 Rack sent status report Date 93 11 30 Time 00 10 59 5000 Modems idle free 1A 1B 1C 2A 2B 2C 4A 4B 4C 5A 5B 5C 6A 6B 6C 8A 8C 9A 9B 9C 11A 11B 11C 14A 14B 14C From Node 1 Rack sent status report Date 93 11 30 Time 00 10 59 5000 Modems with OOS set None From Node 1 Rack sent status report Date 93 11 30 Time 00 10 59 5000 Modems idle free
190. tion box Then click OK to add the new command to the configuration file You can create up to 20 user defined commands For an example of a user defined command see page 122 Edit Command Click the Edit command or its toolbar button to edit a selected command in a con figuration file If it is a Master List command a dialog box appears in which you can select a new parameter for the command The factory default parameter is tagged with three asterisks If it is a user defined command the User Defined Command dialog box appears You can also edit a command by double clicking on it CommPlete Communications Server 115 MultiModemManager User Guide Delete Command a Click the Delete command or its toolbar button to delete a selected command from a configuration file Master List Command 116 Click the Master List command or its toolbar button to open the Master Command List dialog box The dialog box contains a menu of modem commands organized into the following types Configure Data Compression Dialing Error Correction Flow Control Interface Line Conditioning Response S Register and Speed Conversion Master Command List Type Command Description Clock Select Configure H Busy out after Disconnect Data Compression amp E Data Compression Dialing D DTR Dialing Dialing amp P Pulse Dial Ratios Dialing R Ring Message on callback Dialing B Bell or ITU T answer tone at 300 bps Dialing P T
191. tistics command 107 connection statistics report 156 Connection Usage command 107 connection usage report 155 Connections by All User IDs command 107 Connections by Gateway ID command 107 Connections by Modem command 107 Connections by Security ID command 107 Connections command 98 Console Security dialog box 63 Control menu 84 89 controllers rack See rack controllers Copy command Security Database Editor 123 Statistical Analyzer 98 creating a group 12 an agent site 10 modem configuration files 16 Cut command 123 D data analysis 96 107 data dump 101 Database File dialog box 72 database files exporting 121 importing 121 selecting 72 dBASEIII formatted output 103 159 67 default configuration file 110 modem settings 13 Defined Groups box 8 Defined Rack Groups box 46 Delete command Configuration Manager 116 Security Database Editor 126 deleting an IP site 10 an object 51 dial backup 16 dialing 71 dialing prefix 71 dial up lines 15 DIP switches 87 Disconnections command 99 Display button 51 display options 47 displaying modem status 59 Comm Plete Communications Server Index objects 9 remote IP sites 9 dragging objects 12 E Edit command Configuration Manager 115 Security Database Editor 126 Edit menu Security Database Editor 122 Statistical Analyzer 98 editing a command 115 an IP site 10 an object 51 EIA signals 62 error conditions 3
192. to least secure Most sensitive data Least sensitive data 24 Security type How often user must change password Number of modems that user can access through modem group memberships Valid times Usage dates Number of user IDs per user Fixed callback Variable callback Pass through Very often to not at all Member of some or one modem group Member of all modem groups No hours for any day of the week to all hours for all days of the week Restricted dates to unrestricted dates One per user to several per user Allow only MTU require access via fixed callback Allow only MTU password should change very often Allow only MTU give access to all modem groups because MTU has to access all hosts for maintenance Allow MTU access at any time for system maintenance Allow MTU access on any date for system maintenance Give MTU a separate user ID for most sensitive data Allow MTU freedom with pass through or variable callback and LTU restricted access through fixed callback Allow MTU long time between password change Allow LTU access to one of few modem groups Allow MTU access to all modem groups Allow LTU access to some or one modem group Allow MTU access at any time Allow LTU access only during business hours Allow MTU access on any date Allow LTU access only for a lim ited range of dates Give MTU a separate user ID Give LTU only one us
193. types of error correction and data compression that are desired and the RS 232 signaling requirements that your host device has See also How to Assign Configuration Files to Modems on page 19 How to Select Modems Modems can be selected in different ways depending on which window is active For the Rack Groups and Modem Groups windows when an item is selected everything underneath it in the hierarchy is also selected For instance if you select an IP site then all the modems at that IP site are selected if you select a modem group then all modems in the group are selected etc In the rack display window a modem can be selected by clicking the button associated with the modem A H In the Modem Status window the modem that is shown is automatically selected CommPlete Communications Server 4 Organizing and Configuring Your Modems How to Assign Configuration Files to Modems 1 3 In the Manager module select the modems to which you wish to assign a configuration file Click Control Set Modem Config File or the Modem Configuration File button on the toolbar Select a previously created configuration file from the dialog box that appears See also How to Select Modems on page 19 How to Set Modem Inventory Settings for Modems Note Does not apply to CommPlete Communications Server sites 1 3 In the Manager module select the modems whose Modem Inventory informa tion you want to set Cl
194. u have multiple security modem groups pay par ticular attention to setting up which modem groups the user belongs to 3 After entering a few users save the database file by selecting File Save and typing a distinctive file name 4 Test your system and make sure it is functioning properly then add the rest of your users How to Test or Monitor Your Security System When a user dials into a security modem he or she should see a welcome message followed by a user ID prompt After entering a user ID and password the user should either be connected directly to the host if the user is a pass through user or get a message saying that the user will be called back if the user is a callback user If the user is a variable user then the user should be prompted for a phone number at which to be called back If the modem doesn t answer then it is either an outbound security modem or it hasn t had its settings loaded into it If the modem answers but displays no prompts then it probably hasn t had its security settings loaded If the user is a pass through user then you should be able to look in the Call Traffic window to see the connection and which user is connected to the modem If the user is a callback user you should be able to see the user in the Callback Queue window Here you can watch the modem as it tries to call back the user Once the user is called back and the connection is made the user disappears from the Callback Queue win d
195. ultiple levels 23 pass through 20 21 22 planning 21 27 procedures 27 selecting a database 72 selecting a host 73 testing and monitoring 28 variable callback 21 22 Security Callback Blacklist command 71 Security Database Editor 93 118 27 119 Security Database File command 72 Security Database help command 127 Security Defaults dialog box 70 Security Host Select command 73 Security Messages dialog box 67 172 security modems 26 27 Select All Modems command 91 selecting modems 16 91 Set Modem Config File command 88 Set Modem Inventory command 87 Set Template command 122 Setup Fault Alarms dialog box 74 Setup menu 63 Setup Pager dialog box 80 setup modem 87 short name 10 SNMP nodes 64 troubleshooting 131 SNMP commands 64 SNMP Default Trap IP command 65 SNMP Information command 99 SNMP Mode command 64 SNMP Polling Interval command 64 solving problems 130 44 special events 163 S registers 110 stand alone modems 82 starting MultiModemManager 8 Statistical Analyzer 92 96 107 Statistical Filtering dialog box 105 status bar 44 status events and faults 32 78 Supervisor mode 9 64 synchronous operation 88 System Defaults command 65 System Password dialog box 81 T technical support 146 148 templates using in database 122 terminal server 15 Test Modem commands 84 tests 35 37 84 130 144 times of access 25 126 Toggle Full Rack Display command 91 Too
196. und with user ID and password checking Disable enable modem Disable modem Enable modem Set modem parity Callback records for controller Manager online polling Rack controller backplane processing control Command 1D Command 1E Command 1F Flash program rack controller 164 CommPlete Communications Server Events Sent to the Manager Nodeid FF Destid FF Command Numcages 00 01 02 Testnum Testres Eventtype Eventstat Condiscon Conclass Conspeed Serspeed Asynccon Diallease 00 Nummodems 01 Modemstat 02 Numcages Modemstat 03 Modemstat 04 Modemstat 05 Ctlver 06 07 Modemver Modemmdl CommPlete Communications Server B dBASEIll Formatted Output Controller online Number of cages installed Check user ID and password for modem CSN Data from modem CSN Command response From line From serial port Result of a test on modem CSN The number of the test that was run logical The result of the test that was run logical An event from modem CSN Event type numeric Event status numeric Connect disconnect type numeric Connection class numeric Connection speed numeric Serial port speed numeric Asynchronous synchronous logical Dial up leased Line type numeric What is the time and date Controller sent report Number of cages and modems in each slot An array of digits representing the number of modems in each slo
197. upport Technician Has one account only Set to variable callback password change every month member of all user accessible modem groups access during business hours only dates starting and ending as appropriate Normal User Has one account only Set to fixed callback password change every month member only of user accessible modem groups for host types that access is needed for access during business hours only dates starting and ending as appropriate See also e How to Set Up Security Modems and Modem Groups on page 32 e How to Set Up Your User Database on page 33 Do You Require Users to Change Their Passwords By requiring users to change their passwords you can make sure that if someone learns someone else s password there is a limited time during which they can get unauthorized access to the system Users who access the system s most sensitive data should be required to change their passwords often Least trusted users should also be required to change their passwords fairly often See also e How to Set Up Your User Database on page 33 e How to Set Global Security Attributes on page 34 What Days and Times Are Users Allowed Access to the System You can restrict the times during the week that a user can access the system down to the hour Your administrators who must be able to deal with system problems at any time should of course be given access at any time of the week Normal users who
198. urity uses a security database MR4800 DB in which you can create and modify security entries for your system s users The database contains multiple rec ords of user IDs with typically the user s full name the security status of the user enabled or disabled the valid access dates and times for the user and the type of callback security established for the user pass through fixed callback or variable callback You can create as many databases as your system allows In addition to setting up your security database you must select which modems in your rack system are to accept inbound security calls and which modems are to be used to call back if callback is necessary CommPlete Communications Server 10 Security Database Editor Main Window The main window is blank when you start Security Database Editor Click the File menu and then click New to create a new database DB file or click Open to open an existing database file Most of the buttons on the toolbar are available only when a database file is open as shown in the following illustration Save Change Find Find About Exit New Open Close Save As Password Add Edit Delete Edit Previous Next MultiModemManager Security DB Editor Variable Pass Through Sarah Pass Through CAMRACKISALES DB Modified Database file name Number of entries in file Edit status CommPlete Communications Server 119 MultiModemManager User Guide File Menu Save Save As
199. w seri ous problems or faults which are flagged with a red flag and status events which are flagged with a yellow flag Keep a close eye on this window and either confirm events which turns the flag red and yellow or delete them to make it easier to see when something goes wrong If you are using the Fault and Status Events window on a supervisor node modems that have a fault or status event at other IP sites are identified by a three letter site name the IP site s short name the rack number and the modem ID For example NY 5 3A identifies site NY rack 5 and modem 3A See also e How to Edit an IP Site on page 10 e Fault and Status Events Window on page 62 Call Traffic Window 32 a EN Na s Call Traffic To display the Call Traffic window for an IP site select an IP site in the Modem Groups or Rack Groups window and then click the Display button To display the Call Traffic window for the local site click View Call Traffic To display a mini mized Call Traffic window double click on the Call Traffic icon in the client area of the main window CommPlete Communications Server 6 Monitoring and Controlling Your System Call Traffic Rack Date Time Modem Type Duration Number a 06 28 13 09 06 30 2C Originate Not Available dt5713 B 06 28 13 09 41 30 2C 0 14400 _42bis 000 00 01 37 dt5713 amp 06 28 13 13 32 30 2B Answer Not Available 06 28 13 15 02 30 2C A 14400 Y 42bis Not Available
200. would need to access the system only during business hours should be given access only during business hours Users who are on the road and may be calling in during the evening or weekend could be given access between 6 00 A M and 12 00 A M Of course many other possibilities exist See also How to Set Up Your User Database on page 33 What User Interface Do You Want to Present to Call in Users MultiModemManager security allows you to fully configure the messages that are presented to call in users You might want to try the default setup first and decide later what you want to change the welcome message is a common one to change See also How to Set Up Your Own Security User Interface on page 33 CommPlete Communications Server 25 MultiModemManager User Guide Which Modems Should Be Dial In Dial Out or Both 26 MultiModemManager security allows you to set your modems to allow only dial in calls inbound security modems dial out calls outbound security modems or to allow both both security modems Dial in modems can be used for either pass through calls or for the first part of callback calls Dial out modems can be used only to call back callback users the second part of a callback call Both modems can be used to either accept inbound security calls or to call back callback users Example 1 Callback only one host type 1A 1B Inbound security Nothing Unassigned 1C 1H Outbound security
201. y Commande rnaen E E a E E R a E S 138 Paste Commando iii 138 Find Commander 138 Find Next Comm iniciacion 138 Find Previous Command ccccccccccesscesssecssecesseecssececseecsseceeseecsseceeeeecsaeceeseecsaecenseeenaeeeees 138 RECO MEU ii A A A 138 Add Commardine ainia dias 139 EGit C Omani ici iii e e ea Ra A i 141 Delete COMMON i A N A dbs A A T i N 141 Fel bs MG niu iag se NC 141 Using Help Conando aea enaa EER R 141 Security Database Commandin arnee a a A e aE EREE Enr Naa O ESEE 141 About Security Database Command enccencnononononnnnnannnnnnnnnnnnncnnnroranananonnanararananannrnnnnnannass 141 11 Solving Problems TOLUCA TR T T SOR E I AEE A IE EES 144 POST Power On Self Test recriar see dee tee erat Edad 144 MultiModemManager Link Problems ooocococonononnnnonininnnnononononananonororonorocncnononcncnnninnoss 144 SNMP Problem Sinion imito e A e hed NS Oh seek tbe tee a rS e 145 FaultandiStatus Messages s2 sc cis ed sdesesiacsiserchiscectctasvessesdssectestorabe Ea E eT 145 Messages and Recovery ProcedureS coococoninonnnononenennnncncnrrncnnnnnararananornnnnnnnnnnrararanancnnos 149 Diagnostic Tests siisii err EEEo EE a EGE ES e EENE Ea EES 158 12 Warranty Service and Technical Support Limited Warranty isene iii a a aa 160 Technical Suppor tsiaren a e a Ss a aS aAa eNO ETEN aeaa RES aRar 160 Th Multi Teck BBS unicidad diia 160 Logging onto the Multi Tech BBS onnccnncicnconononnnononananananan cnn nonconororor
202. y box or you can display detailed information about a modem by double clicking it Display Box Each modem that is displayed in the Rack Groups and Modem Groups windows has an information line You can change the type of information that is displayed by se lecting a new type from the Display box at the top of either window The following table describes what is displayed for each display option Display option Displays Current State The current state of the modem Not Present Free Dialing Ringing Connect OOS or OOS Switch Modem Configuration The name of the configuration file attached to the modem Modem Inventory Modem inventory information for the modem Modem Connect Time How long the modem has been connected If the modem is not connected the current state of the modem is displayed Modem User ID The user ID of the person connected to the modem If the mo dem is not connected the current state of the modem is displayed CommPlete Communications Server 47 MultiModemManager User Guide Double Clicking a Modem When you double click a modem the information that is displayed depends on the display type that is selected Display option Displays on double click Current State The modem status window Modem Configuration The Change config file for selected modem dialog box Modem Inventory The Modem Inventory dialog box Modem Connect Time The modem status window Modem User ID The modem status win
203. y modems attached to particular hosts can be controlled by making users members of particular modem groups Also callback users can be prompted for which host i e which modem group will call them back if the host select feature is enabled Callback Security 20 When a modem receives a call the modem prompts the user for the assigned user ID and password This login information is sent to the control PC from the rack control ler The control PC verifies the user s login information If the user ID or password is invalid the control PC instructs the system modem to prompt the user to enter the in formation again If the user reaches the retry limit the line is disconnected and a fault is logged If the user ID and password are valid and the user is in the security database as a pass through user then a message is displayed to the user that the user is now con nected to the host system If the user is a fixed callback user then the user is placed in a queue at the control PC to be called back after the callback timer has expired and a callback modem is free If the user is a variable callback user then the user is prompted for a number to be called back at After the user the number the user is placed in the same callback queue as the fixed callback users Each entry in the callback queue waits the number of seconds specified by the call back timer before attempting to get a free callback modem to dial with When a free modem is av
204. zed event data Reports can include information on modem connections system faults and utilization Reports can be generated in ASCII dBASEIII and ASCII delimited formats e The Security Database Editor lets the administrator create and maintain a security database of system users The database can include user IDs passwords valid dates and times of access and security type 2 CommPlete Communications Server 1 Introduction Typographic Conventions Certain typographic conventions have been adopted throughout the text of this man ual to illustrate keyboard input screen display dialogs and special vocabulary e Text entered by you is shown in bold Example supervisor e Code examples and screen messages are shown ina monospace font e Italics are used for important new terms for book and manual titles and when terminology is explained introduced or emphasized Example The word bit is a contraction of the words binary digit e Names of keyboard keys are shown in small caps Example SHIFT e Certain keys and key combinations may be abbreviated as follows lt CR gt Means press the carriage return key which can be represented on the keyboard by a broken left pointing arrow or the words Enter or Return The ENTER key or carriage return is often used to activate commands ALT X Means to hold down the ALT key while you press the key represented by X CTRL X Means to hold down the CTRL control key while you p
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